User Guide
Cisco Digital Set-Top
Models Z870DVB and Z880DVB
Digital Video Recorders
RECORD
–
+
VOL
CH
Notice for Installers
Contents
The servicing instructions in this notice are for use by qualified service personnel only. To
reduce the risk of electric shock, do not perform any servicing other than that contained in the
operating instructions, unless you are qualified to do so.
IMPORTANT SAFETY INSTRUCTIONS ........................................................................2
Safety First .....................................................................................................................4
Serial Number and MAC Address...................................................................................4
Note to System Installer
For this apparatus, the coaxial cable shield/screen shall be
grounded as close as practical to the point of entry of the cable
into the building. For products sold in the US and Canada, this
reminder is provided to call the system installer's attention to
Article 820-93 and Article 820-100 of the NEC (or Canadian
Electrical Code Part 1), which provides guidelines for proper
grounding of the coaxial cable shield.
Welcome.........................................................................................................................4
About the Remote Control ..............................................................................................5
Front Panel .....................................................................................................................6
Back Panel .....................................................................................................................7
Connecting the Set-Top ..................................................................................................8
CAUTION: To reduce the risk of electric shock, do not
remove cover (or back). No user-serviceable parts
inside. Refer servicing to qualified service personnel.
Connecting to a TV .........................................................................................................9
WARNING
TO PREVENT FIRE OR ELECTRIC SHOCK, DO NOT
EXPOSE THIS UNIT TO RAIN OR MOISTURE.
Setup Wizard ................................................................................................................10
Watch TV ......................................................................................................................10
Set Parental Control PIN ..............................................................................................10
Revert to Factory Settings ............................................................................................ 11
This symbol is intended to alert you that uninsulated voltage
within this product may have sufficient magnitude to cause
electric shock.Therefore, it is dangerous to make any kind of
contact with any inside part of this product.
Ce symbole a pour but d’alerter toute personne qu’un contact
avec une pièce interne de ce produit, sous tension et non isolée,
pourrait être suffisant pour provoquer un choc électrique. Il est
donc dangereux d’être en contact avec toute pièce interne de
ce produit.
Navigator Bar................................................................................................................ 11
Color-Coded Options ................................................................................................ 11
This symbol is intended to alert you of the presence
of important operating and maintenance (servicing)
instructions in the literature accompanying this product.
Main Menu ....................................................................................................................12
Ce symbole a pour but de vous avertir qu’une
documentation importante sur le fonctionnement et
l’entretien accompagne ce produit.
DVR Functions .............................................................................................................13
20080814_Installer820
Accessing the Categories Menu ...............................................................................12
Controlling Live TV and Recordings .........................................................................13
Instant Recording .....................................................................................................14
Recording Menu .......................................................................................................15
Electronic Program Guide ........................................................................................16
U.S. Patents
Manual Recording ....................................................................................................16
A patent notice is affixed to this product. In addition, the product may also be covered by
one or more of the following patents:
Electronic Program Guide ........................................................................................16
4,498,169, 4,692,919, 4,748,667; 4,829,569; 4,866,770; 4,885,775; 4,888,799; 4,890,319; 4,922,456; 4,922,532;
4,924,498; 4,965,534; 4,991,011; 5,003,384; 5,012,510; 5,029,207; 5,045,816; 5,053,883; 5,054,071; 5,058,160;
5,142,575; 5,142,690; 5,146,526; 5,155,590; 5,214,390; 5,225,902; 5,225,925; 5,235,619; 5,237,610; 5,239,540;
5,241,610; 5,247,364; 5,255,086; 5,257,403; 5,367,071; 5,270,809; 5,271,041; 5,272,752; 5,282,028; 5,285,497;
5,287,351; 5,301,028; 5,309,514; 5,317,391; 5,319,709; 5,341,425; 5,347,388; 5,347,389; 5,357,276; 5,359,601;
5,361,156; 5,367,571; 5,379,141; 5,379,145; 5,381,481; 5,390,337; 5,400,401; 5,406,558; 5,418,782; 5,420,866;
5,420,923; 5,425,101; 5,428,404; 5,430,568; 5,434,610; 5,436,749; 5,438,370; 5,440,632; 5,442,472; 5,455,570;
5,457,701; 5,471,492; 5,477,199; 5,477,262; 5,477,282 5,477,370; 5,481,389; 5,481,542; 5,485,221; 5,493,339;
5,497,187; 5,500,758; 5,502,499; 5,506,904; 5,519,780; 5,539,822; 5,550,825; 5,579,055; 5,579,057; 5,583,562;
5,592,551; 5,596,606; 5,600,378; 5,602,933; 5,640,388; 5,657,414; 5,675,575; 5,684,876; 5,715,515; 5,724,525;
5,734,822; 5,740,300; 5,742,677; 5,754,940; 5,757,416; 5,771,064; 5,774,859; 5,825,829; 5,826,167; 5,850,305;
5,854,703; 5,870,474; 5,892,607; 5,920,626; 5,923,755; 5,930,024; 5,930,515; 5,937,067; 5,963,352; 5,966,163;
5,982,424; 5,991,139; 5,999,207; 6,005,631; 6,005,938; 6,016,163; 6,028,941; 6,029,046; 6,052,384; 6,055,244;
6,072,532; 6,105,134; 6,148,039; 6,157,719; 6,188,729; 6,195,389; 6,212,278; 6,215,530; 6,219,358; 6,240,103;
6,243,145; 6,246,767; 6,252,964; 6,272,226; 6,292,081; 6,292,568; 6,320,131; 6,374,275; 6,405,239; 6,411,602;
6,417,949; 6,424,714; 6,424,717; 6,433,906; 6,438,139; 6,463,586; 6,467,091; 6,476,878; 6,493,876; 6,510,519;
6,516,002; 6,516,412; 6,526,508; 6,538,595; 6,546,013; 6,560,340; 6,567,118; 6,570,888; 6,622,308; 6,629,227;
6,664,984; 6,667,994; 6,671,879; 6,674,967; 6,678,891; 6,714,598; 6,721,352; 6,721,956; 6,725,459; 6,738,982;
6,744,892; 6,744,967; 6,751,271; 6,760,918; 6,795,972; 6,802,077; 6,804,708; 6,811,447; 6,817,028; 6,822,972;
6,823,385; 6,832,386; 6,845,106; 6,868,473; 6,874,075; 6,889,191; 6,909,471; 6,917,622; 6,917,628; 6,922,412;
6,927,806; 6,928,656; 6,931,058; 6,937,729; 6,969,279; 6,971,008; 6,971,121; 6,978,310; 6,986,156; 6,988,900;
6,996,838; 7,010,801; 7,053,960; 7,065,213; 7,069,578; 7,069572; D348065; D354959; D359737; D363932; D390217;
D434753; D507240; D507535; D513407; D516518; RE36368; RE36988
20070417 Patents
ii
Recording Settings ...................................................................................................16
Record from the Program Guide ..............................................................................17
Block and Unblock Channels ...................................................................................17
Program Information .................................................................................................17
Options .....................................................................................................................17
Favorite List ..............................................................................................................18
Program Reminders .................................................................................................18
Displaying Picture-in-Picture ........................................................................................19
Mosaic ......................................................................................................................19
Messages .................................................................................................................20
Pay-Per-View Events....................................................................................................21
Troubleshooting ............................................................................................................22
No Picture .................................................................................................................22
No Color ...................................................................................................................22
No Sound .................................................................................................................22
Disclaimer .....................................................................................................................22
1
IMPORTANT SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS, continued
1)
Read these instructions.
Power Source Warning
Handling Disposable Batteries
2)
Keep these instructions.
3)
Heed all warnings.
This product may contain disposable batteries. Heed
the following warning and follow the Safety and Disposal
instructions below.
4)
Follow all instructions.
5)
Do not use this apparatus near water.
6)
Clean only with dry cloth.
7)
Do not block any ventilation openings. Install
in accordance with the manufacturer’s
instructions.
A label on this product indicates the correct power source
for this product. Operate this product only from an electrical
outlet with the voltage and frequency indicated on the
product label. If you are uncertain of the type of power supply
to your home or business, consult your service provider or
your local power company.
The AC inlet on the unit must remain accessible and
operable at all times.
8)
Do not install near any heat sources such
as radiators, heat registers, stoves, or other
apparatus (including amplifiers) that produce
heat.
9)
Do not defeat the safety purpose of the
polarized or grounding-type plug. A polarized
plug has two blades with one wider than the
other. A grounding-type plug has two blades
and a third grounding prong. The wide blade or
the third prong are provided for your safety. If
the provided plug does not fit into your outlet,
consult an electrician for replacement of the
obsolete outlet.
Ground the Product
WARNING: Avoid electric shock and fire
hazard! If this product connects to coaxial cable
wiring, be sure the cable system is grounded (earthed).
Grounding provides some protection against voltage
surges and built-up static charges.
WARNING: Avoid electric shock and fire
hazard! Do not locate an outside antenna system
in the vicinity of overhead power lines or power
circuits. Touching power lines or circuits might
be fatal.
This product may contain a tuner capable of receiving
off-the-air broadcasts.
11) Only use attachments/accessories specified by
the manufacturer.
Protect the Product from Lightning
Use only with the cart, stand, tripod,
bracket, or table specified by the
manufacturer, or sold with the
apparatus. When a cart is used,
use caution when moving the cart/apparatus
combination to avoid injury from tip-over.
13) Unplug this apparatus during lightning storms
or when unused for long periods of time.
14) Refer all servicing to qualified service personnel.
Servicing is required when the apparatus has
been damaged in any way, such as a powersupply cord or plug is damaged, liquid has
been spilled or objects have fallen into the
apparatus, the apparatus has been exposed to
rain or moisture, does not operate normally, or
has been dropped.
Safety
• Insert batteries correctly. There may be a risk of
explosion if the batteries are incorrectly inserted.
• Do not attempt to recharge ‘disposable’ or ‘non-reusable’
batteries.
10) Protect the power cord from being walked on
or pinched particularly at plugs, convenience
receptacles, and the point where they exit from
the apparatus.
12)
WARNING: There is danger of explosion if
the battery is mishandled or incorrectly replaced.
Replace only with the same type of battery. Do not
disassemble it or attempt to recharge it outside the
system. Do not crush, puncture, dispose of in fire,
short the external contacts, or expose to water or
other liquids. Dispose of the battery in accordance
with local regulations and instructions from your
service provider.
• Please follow instructions provided for charging
‘rechargeable’ batteries.
• Replace batteries with the same or equivalent type that
we recommend.
• Do not expose batteries to excessive heat (such as
sunlight or fire).
• Do not expose batteries to temperatures above 100°C
(212°F).
In addition to disconnecting the AC power from the wall
outlet, disconnect the signal inputs.
Disposal
• The batteries may contain substances that could be
harmful to the environment.
Verify the Power Source from
the On/Off Power Light
• Recycle or dispose of batteries in accordance with the
battery manufacturer’s instructions and local/national
disposal and recycling regulations.
When the on/off power light is not illuminated, the apparatus
may still be connected to the power source. The light may go
out when the apparatus is turned off, regardless of whether
it is still plugged into an AC power source.
Eliminate AC Mains Overloads
WARNING: Avoid electric shock and fire
hazard! Do not overload AC mains, outlets, extension
cords, or integral convenience receptacles. For
products that require battery power or other power
sources to operate them, refer to the operating
instructions for those products.
• The batteries may contain perchlorate, a known
hazardous substance, so special handling and disposal
of this product might be necessary. For more information
about perchlorate and best management practices
for perchlorate-containing substance, see www.dtsc.
ca.gov/hazardouswaste/perchlorate
Protect from Exposure to Moisture
and Foreign Objects
WARNING: Avoid electric shock and fire
hazard! Do not expose this product to dripping or
splashing liquids, rain, or moisture. Objects filled
with liquids, such as vases, should not be placed
on this apparatus.
WARNING: Avoid electric shock and fire
hazard! Unplug this product before cleaning. Do not
use a liquid cleaner or an aerosol cleaner. Do not use
a magnetic/static cleaning device (dust remover) to
clean this product.
WARNING: Avoid electric shock and fire
hazard! Never push objects through the openings
in this product. Foreign objects can cause electrical
shorts that can result in electric shock or fire.
Service Warnings
WARNING: Avoid electric shock! Do not
open the cover of this product. Opening or removing
the cover may expose you to dangerous voltages. If
you open the cover, your warranty will be void. This
product contains no user-serviceable parts.
Check Product Safety
Upon completion of any service or repairs to this product, the
service technician must perform safety checks to determine
that this product is in proper operating condition.
Protect the Product When Moving It
Always disconnect the power source when moving the
apparatus or connecting or disconnecting cables.
20090326_Cable_Safety
Provide Ventilation and
Select a Location
• Remove all packaging material before applying power
to the product.
• Do not place this apparatus on a bed, sofa, rug, or similar
surface.
• Do not place this apparatus on an unstable surface.
• Do not install this apparatus in an enclosure, such as a
bookcase or rack, unless the installation provides proper
ventilation.
• Do not place entertainment devices (such as VCRs or
DVDs), lamps, books, vases with liquids, or other objects
on top of this product.
• Do not block ventilation openings.
2
3
Welcome
About the Remote Control
Enjoy crystal clear pictures and CD quality sound with your Cisco® Z870DVB and Z880DVB
Digital Video Recorders. Best of all, you can watch what you want to watch when you want
to watch it at the press of a button. It’s all described in this user guide. Go through it right
away to learn about each feature and to help you enjoy your experience to the fullest.
1
2
1. Set-top mode control
3
2. TV mode control
3. Power On and Off
Safety First
STB
TV
POWER
4. Access DVR recordings
Before using the set-top, read the Important Safety Instructions section of this guide.
Serial Number and MAC Address
Your service provider may ask for the serial number or the MAC address of the set-top if
your system requires troubleshooting in the future.
Look for the serial number and the MAC address on the bottom of the set-top.
28
27
26
25
LIVE
My DVR
REC
24
23
22
GUIDE
INFO
EXIT
BACK
Page
Page
Write the serial number here: _____________________________________
4
5
6
7
8
9
10
11
12
13
OK
5. Watch live TV
6. Pause recording
7. Fast-forward recording
8. Set a recording
9. Access the Main Menu
10. Obtain program information
11. Go to last channel or previous
menu item
12. Page through the program guide
Write the MAC address here: _____________________________________
21
20
VOL
ON DEMAND
MUTE
14
13. Scroll through menu items
15
14. Access color-coded screen
options
CH
16
15. Access ON DEMAND features
FAV
17
1 ,.;@
2 ABC
3 DEF
4 GHI
5 JKL
6 MNO
8 TUV
9WXYZ
7PQRS
18
19. Access Picture-in-Picture (PIP)
features
20. Mute volume
21. Adjust volume
Picture-in-Picture
PIP+
17. Select Favorite channels
18. Access specific channels
0
ON/OFF
16. Scroll through channels
PIP-
SWAP
19
22. Page through the program guide
23. Exit the guide
24 Access the guide
25. Rewind recording
26. Play recording
T13968
27. Stop recording playback
28. Instant Replay (go back 7 seconds)
4
5
Front Panel
Back Panel
Y
Ethernet
L
AC IN
–
RECORD
T14093
1 2 3
4
5
R
Pb
Pr
V
100-240V
50-60Hz 32W
+
VOL
CH
6
7
8
T14094
1
Cable In
TV Out
2
3
L
4
5
6
7
R
8
SPDIF
SIM Card
9
10
1
Power
Turns the set-top on and off
1
AC In
Connects to a power receptacle
2
Arrows
Indicates an active cable modem link
2
Cable In
3
Record
Press to enable an instant recording.
Note: ® illuminates to indicate a recording in progress
Connects to the coaxial cable that delivers the signal from
your service provider
3
TV Out
Connects to RF input of TV
4
Ethernet
Connects to Ethernet-equipped device
5
L/R
Connects to left/right audio inputs of TV or other device
6
V
Connects to composite video input of TV
7
Y PB PR
Connects to component video input of TV
8
L/R
Connects to left/right audio inputs of TV or other device
4
Display
Displays the selected channel number and time of day
5
IR Sensor
Receives the infrared signal from the remote control.
The sensor is behind the front panel
6
Vol-, Vol+
Adjusts volume
7
CH-, CH+
Scrolls through channels
8
USB Port
Reserved for future use
9
10
6
SPDIF
Connects to digital audio input of a TV or other device
SIM Card Reader
Reserved for future use
7
Connecting the Set-Top
Connecting to a TV
To connect your set-top to your entertainment devices, complete these steps.
WARNING:
1
Connect your TV to the set-top. (See connection diagram.)
Electric shock hazard! Unplug all electronic devices before connecting or
disconnecting any device cables to the set-top.
Back of Z880DVB
2
3
4
5
6
8
Plug the set-top and the TV into a power source that is not controlled
by a wall switch.
L
Wait for the green LED to illuminate. It may take several minutes for
the set-top to receive the latest software, programming, and service
information.
R
Pb
Pr
V
100-240V
50-60Hz 32W
Cable In
Do not turn on the set-top or TV yet.
Y
Ethernet
AC IN
L
TV Out
R
SPDIF
SIM Card
Cable
Input
To Power
Receptacle
Back
of TV
AUDIO
IN
L
VIDEO
IN
R
CABLE IN
AUDIO
OUT
VIDEO
OUT
T13969
Press POWER on the remote control.
The first time you turn on the set-top, the Setup Wizard will start.
Read and follow the directions on the screen to get your set-top
ready for use.
9
Watch TV
Revert to Factory Settings
When you turn on the set-top, you will see
a screen similar to this one until the set-top
has downloaded the latest programming
information.
All of your setup choices will be erased if you choose the Revert to Factory Settings
option.
Navigator Bar
The Navigator Bar displays information about current and future programs.
To access the Navigator Bar, press the INFO key on the remote control.
Current Channel
Setup Wizard
The first time you turn on the set-top, you
may see the Setup Wizard window. In the
Setup Wizard you can select the language
and screen settings for your set-top.
Selected
Channel
Name
Read and follow the directions on each
screen of the Setup Wizard.
If you want to change any of the settings
at a later time, you can access various
settings by pressing the HOME key on the
remote control and navigating to the
Settings option.
Set Parental Control PIN
To set the Parental Control PIN, press the
HOME key on the remote control, access
the Settings option, and scroll to Set Block
PIN. The first time you select this option,
you must enter the Default PIN number
(4321). The next time you access the
Expert Setup option, you can enter a new
PIN number that is more meaningful to
you.
Remember the PIN you choose because
you will use it to block and unblock TV
programs or channels for viewing.
Current
Program Recording
Status Bar in Progress
Selected
Favorite
Current
Time
Branded
Logo
Unblock
a Blocked
Program
Stop
Display Order a
Channel PPV Recording
Options Event
T13975
Color-Coded Options
The selection options at the bottom of the
Navigator Bar (and on several other screens)
are color-coded to match these four keys on
your remote control. To access your
selection, press the color-coded key on the
remote control.
T13976
Press the number keys on the remote
control to enter your PIN number, and then
press the OK key on the remote control.
10
11
Main Menu
DVR Functions
The Main Menu provides a menu of your favorite interactive services and popular channels.
To access the Main Menu press the HOME button on your remote control.
Controlling Live TV and Recordings
Program Guide – Lists channel program schedules for the current and future days.
Categories – Provides a sub-set of program guide categories organized according to
their type, such as entertainment and sports.
You can control live TV and recordings while you are watching live TV because the DVR
buffers (stores) 60 minutes of content. Follow these instructions to control live TV and
your recordings.
Favorites – Allows you to set up your favorite channels.
Recording Menu – Provides access to the scheduled list, recorded library, manual
recording feature, and recording settings.
Settings – Allows you to modify the default set-top settings, such as audio mode.
Mosaic – Displays a group of video images that you can navigate and display a
full-screen image.
Green area of bar indicates
stored or recorded
programming
Messaging – Allows you to access messages from your service provider.
Red area of bar
indicates missed
programming
Program Guide
Categories
Favorites
Recording Menu
Settings
Mosaic
Messaging
T13982
“Paused”
Status Bar
Clear area of bar
indicates programming
not aired yet
Indicates your
current position
Access DVR
Recordings
Instant Replay
(go back 7 seconds)
Stop Recording
Play Back
Rewind
Recording
LIVE
My DVR
REC
Play Recording
Fast Forward Recording
12
T13978
Watch
Live TV
Pause
Recording
Instant
Recording
T13979
13
Controlling Live TV and
Recordings, continued
Recording Menu
The Recording Menu provides a menu of recording options for using and configuring
DVR features. To access the Recording Menu press the HOME button on your remote
control and navigate to the Recording Menu.
1. Press the PAUSE button to pause live
TV or a recording.
2. Press the PLAY button to resume
playing live TV or a recording.
Live Point
of Recording
Recorded Library — Displays a list of programs stored on your DVR.
Manual Recording — Allows you to manually set recordings by channel, date, and time.
3. Press the REWIND or the FAST
FORWARD buttons one, two, or three
times to rewind or fast-forward at
different speeds.
4. Press the LIVE button to catch up to live
TV.
Scheduled List — Displays a list of programs scheduled to record.
Recording Settings — Allows you to set how you want your programs to be displayed
in the Scheduled List and the Recorded Library.
Rewind
Indicates your
Status Bar current position
T13980
5. Press the PAUSE button and then press
the FORWARD or REWIND keys to
activate slow motion while watching live
TV. To resume normal play, press the
PLAY button again.
Scheduled List
Recorded Library
Manual Recording
Recording Settings
6. Press the INSTANT REPLAY button
to see the last 7 seconds of live TV or
recording.
Instant Recording
T13981
To perform an Instant Recording, press
RECORD on the remote control, navigate
to the selection and press OK.
You can access the Recorded Library
directly by pressing the My DVR button on
the remote control.
Access DVR
Recordings
Moves back
through a recorded
program you are
watching one line
increment at a time
Moves forward
through a recorded
program you are
watching one line
increment at a time
T14004
LIVE
My DVR
REC
T14005
14
15
Manual Recording
1. Access the Recording Menu screen
from the Main Menu.
2. Select Manual Recording from the
Recording Menu screen.
3. Use the arrow keys to find a channel
you want to record and to set the time
to record it.
4. Press OK to save and exit when you
have made all your selections.
Recording Settings
The Recording Settings window enables
you to set how to sort your programs in
the Recording List and Scheduled List.
You can sort the programs by channel,
date, and time.
Record From the Program
Guide
1. Press the GUIDE button.
2. Press the arrow buttons to select a
program, and then press the RECORD
button.
3. Choose your recording options and then
press OK.
4. Review the recording you just set in the
Scheduled List, press the HOME key
to go to the Recording Menu, and then
navigate to the Scheduled List.
Block and Unblock Channels
You will see the Blocked Channel window
when you tune to a program that is blocked
by Parental Control Rating.
To unblock the program, press the INFO
key on the remote control, press the red
triangle key, and then enter your four-digit
Parental Control PIN in the PIN Entry
window.
Electronic Program Guide
The Electronic Program Guide (EPG)
displays channel program schedules for the
current and future days.
Use the arrow keys and the OK key on the
remote control to scroll through the guide
and select the program you want to view.
Use the color-coded keys on the remote
control to access the list of your favorite
channels, program schedules for the
previous or next day, or the timer screen for
program reminders.
Program Information
To access program information, press the
INFO key on the remote control.
The Info window displays detailed
information about the current program.
Press the right arrow key to scroll to
information about the next program.
Options
To access the Options window, press the
INFO key on the remote control, and then
press the color-coded key on the remote
control for the channel options.
The Options window displays selectable
audio and video settings for the current
channel.
16
17
Favorite List
Access the Electronic Program Guide
(EPG) by pressing the GUIDE key or from
the Main Menu.
To access the Favorite window, press the
color-coded key on the remote control.
To add, change, delete or move programs
or channels in the list or to edit the Favorite
list, press the color-coded key on your
remote control.
To select a favorite program list, scroll through
the list and then press OK.
If the set-top is in Radio mode, you will see
a list of favorite radio channels.
Displaying Picture-In-Picture (PIP)
1. Press the PIP ON/OFF button to display or hide the PIP screen.
2. Press the PIP + or PIP – buttons to change the PIP screen channel.
3. Press the PIP SWAP button to swap the TV program in the PIP screen with the program
in the Main screen.
4. While the PIP screen is active, press the INFO button to display the Main screen
channel banner.
Displays or Hides
PIP Screen Swaps Program in
PIP Screen with
Program in Main Screen
ON/OFF
Picture-in-Picture
PIP+
SWAP
PIP-
Program Reminders
You can set a timer to remind you that a
specific program is about to begin.
You can access the Timers window from
the EPG or from the Info window by
pressing the color-coded key on the remote
control.
If you set a reminder from the program Info
window, all relevant information about the
reminder is automatically filled in when the
Set Reminder window is displayed.
When it is time for the event to start,
a message appears on the screen 30
seconds before the start of the event. You
have the option to tune to the channel or to
cancel the timer.
18
Changes PIP Screen Channel
T13977
Mosaic
Mosaic displays a group of video images
that you can navigate and display a full
screen image. From the Main Menu, select
Mosaic and select the Mosaic Channel
to watch. Press the up, down, left, and
right arrows on the remote to make your
selection from the mosaic and press the
OK button on your remote to tune to the
service.
19
Messages
Pay-Per-View Events
While you watch TV, your service provider
can send you messages. Depending upon
the severity, messages are delivered in
a format appropriate for the message.
An alert is a message from your service
provider regarding your account and
various promotions. When you receive an
alert message, a message icon appears on
the screen. You should check this message
immediately.
To purchase a pay-per-view (PPV) event,
press the color-coded key on the remote
control.
When the mail icon is visible on the screen,
press the HOME button on the remote
to display the Main Menu screen. Select
Messages and press OK on the remote
to display a list of messages stored in the
set-top.
In the PPV Event window, scroll to the event
(program) you want to purchase. Read and
follow the instructions for ordering the
event.
Each event needs to be purchased through
a call center or by sending a text message
through your mobile phone. Contact your
service provider for more information on
how to order a PPV event.
Read and follow the instructions in the
Confirm PPV Purchase window to order
the event.
Then, select the Yes, I have ordered!
option by pressing the color-coded key on
the remote control to confirm your purchase.
A program reminder (timer) will be
automatically set for this PPV event.
If you press the EXIT key on the remote
control, this indicates that you do not intend
to purchase the event.
When it is time for the event to start, a
message appears on the screen 30
seconds before the start of the event. You
have the option to tune to the channel or to
cancel the timer. The event will automatically
begin if you do not press OK on the remote
control within 30 seconds.
20
21
Troubleshooting
If the set-top does not perform as expected, the following tips may help.
If you need further assistance, contact your service provider.
No Picture
•
Plug the TV and set-top into an electrical outlet that is not controlled by a
wall switch.
•
Verify that all cables are properly connected.
•
Verify that the Power to the TV is turned on.
•
Verify that the TV is set to the proper input channel.
No Color
•
Verify that the current TV program is broadcast in color.
•
Adjust the TV color controls.
•
Verify that all audio and coaxial cables are properly connected.
No Sound
•
Verify that the TV and set-top are properly connected to an electrical outlet.
•
Verify that all cables are properly connected.
•
Verify that the TV is set to the proper input channel.
•
Verify that the volume is turned on.
Disclaimer
Cisco Systems, Inc. assumes no responsibility for errors or omissions that may appear in
this guide. We reserve the right to change this guide at any time without notice.
Service Provider Video Technology Group
5030 Sugarloaf Parkway
Box 465447
Lawrenceville, GA 30042 USA
678.277.1000
www.scientificatlanta.com
Cisco, Cisco Systems, the Cisco logo, the Cisco Systems logo and Scientific Atlanta are registered trademarks or
trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.
DVB is a trademark of the DVB project.
All other trademarks mentioned in this document are the property of their respective owners.
Product and service availability are subject to change without notice.
© 2009 Cisco Systems, Inc. All rights reserved.
May 2009
22
4026055 Rev A