ALIENWARE® DESKTOP MANUAL
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Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better
use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or
loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
The contents herein are subject to change without notice.
© 2009 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the prior
written permission of Dell Inc. is strictly prohibited.
Trademarks used in this manual: Alienware, AlienRespawn, AlienFX, and the
AlienHead logo are trademarks or registered trademarks of Alienware Corporation.
Dell is a trademark of Dell Inc. Microsoft, Windows, Windows Vista, and Windows
Vista start button logo are either trademarks or registered trademarks of Microsoft
Corporation in the United States and/or other countries. Intel and SpeedStep are
registered trademarks and Core is a trademark of Intel Corporation in the U.S.
and other countries. Blu-ray Disc is a trademark of the Blu-ray Disc Association.
Bluetooth is a trademark owned by Bluetooth SIG, Inc. and is used by Dell Inc.
under license.
Other trademarks and trade names may be used in this manual see either the
entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Model: D0IX Type: D0IX001 P/N: K830R
Rev:A00 August 2009
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CONTENTS
INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
CHAPTER 1: SETTING UP YOUR DESKTOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Before Setting Up Your Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Connect the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Connect the Keyboard and Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Connect the Network Cable (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Connect the Power Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Press the Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Set Up Microsoft Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Connect to the Internet (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
CHAPTER 2: GETTING TO KNOW YOUR DESKTOP . . . . . . . . . . . . . . . . . . . . . . . . . 13
Front View Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Back View Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Top View Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
CHAPTER 3: CONNECTING DEVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Connecting Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Connecting USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Connecting IEEE 1394 (FireWire) Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
CHAPTER 4: USING YOUR DESKTOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Alienware Command Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Working With RAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Optimizing Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Configuring the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT
COMPONENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Opening and Closing the Side Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Inside View of Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Removing and Replacing Memory Module(s) . . . . . . . . . . . . . . . . . . . . . . 40
Removing and Replacing Hard Drive(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Removing and Replacing Expansion Card(s) . . . . . . . . . . . . . . . . . . . . . . . 44
CHAPTER 6: TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Basic Hints and Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Backup and General Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Software Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Answers to Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
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CHAPTER 7: SYSTEM RECOVERY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
AlienRespawn v2.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Recovery Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Password Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
AlienRespawn v2.0 Disc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Dell DataSafe Local Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
CHAPTER 8: BASIC SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
APPENDIX A: GENERAL AND ELECTRICAL SAFETY PRECAUTIONS . . . . . . . . . 68
APPENDIX B: CONTACTING ALIENWARE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
APPENDIX C: IMPORTANT INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
NVIDIA GeForce GTX 295 Graphics Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
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INTRODUCTION
Dear Valued Alienware Customer,
Welcome to the Alienware family. We are thrilled to include you among the
growing number of savvy high-performance computer users.
The Alienware technicians who have crafted your computer have made certain
that your high-performance computer is properly optimized and performs to its
fullest potential. We build computers with a single unwavering purpose: Build
It As If It Were Your Own. The technicians will not rest until your new computer
meets or exceeds our very demanding criteria!
INTRODUCTION
INTRODUCTION
We have tested your computer extensively in order to ensure that you enjoy
the highest levels of performance. In addition to a standard burn-in period,
your computer has been evaluated using real-world tools such as synthetic
performance benchmarks.
We invite you to share your experience with your new high-performance computer
with us, so do not hesitate to either e-mail or call Alienware with any questions
or concerns. The entire staff shares your enthusiasm for new technology and we
hope that you enjoy using your new computer as much as Alienware enjoyed
building it for you.
Sincerely,
Alienware Staff
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CHAPTER 1: SETTING UP YOUR DESKTOP
CHAPTER 1: SETTING UP YOUR DESKTOP
CHAPTER 1: SETTING UP YOUR DESKTOP
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CHAPTER 1: SETTING UP YOUR DESKTOP
Before Setting Up Your Desktop
Product Documentation and Media
Congratulations on the purchase of your Alienware® Area-51!
Read all safety and setup instructions before connecting your new desktop. Begin
by carefully opening the box and removing all components that were shipped to
you. Before setting up your desktop or components, be sure to inspect all items
for any physical damage that may have occurred during shipment.
See the included invoice to verify that all items ordered are present. Report any
missing components to customer service within 5 days of receiving the shipment.
Anything reported missing after the first 5 days of receiving a shipment will not
be honored. Some of the most common items to check for include:
• Computer
• Microsoft® CD-key located at the back of the desktop
• Keyboard (if ordered)
• Mouse (if ordered)
• Multimedia speakers and sub-woofer (if ordered)
• Joystick controllers (if ordered)
Placing Your Desktop
You may also need a small flathead and/or a Phillips head screwdriver for
connecting peripheral cables to the desktop.
The documentation that ships with your Alienware® desktop is designed to
provide answers to many of the questions that may arise as you explore your
new desktop’s capabilities. See the documentation for technical information or
general use as required to answer questions in the future, or aid you in finding
answers and solutions. The media included with your desktop is referenced in
some sections of the documentation and may be needed to complete certain
tasks. As always, our technical support staff is available to assist you.
WARNING: Do not place the desktop near or over a radiator or heating
vent. If all or parts of your desktop are placed in a cabinet, ensure that
adequate ventilation is provided. Do not place the desktop in a humid
location or in any area where the desktop may be exposed to rain or
water. Be careful not to spill liquid of any kind on or into the desktop.
When placing your desktop, ensure that:
• It is placed on a surface that is both level and stable.
• The power and other cable connectors are not jammed between the desktop
and a wall – or any other object.
• Nothing obstructs airflow in front of, behind, or below the desktop.
• The desktop has enough room so that optical drives and other external
storage drives can be easily accessed.
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CHAPTER 1: SETTING UP YOUR DESKTOP
Connect the Display
Connect the display using the connector available on the graphics card on your
computer.
NOTE: A DVI, HDMI, or DisplayPort connector may be available on the
graphics card you purchased.
Connection Type
Cable
Display
DVI-to-DVI
(DVI cable)
You can purchase the DVI-to-VGA adapter, HDMI-to-DVI adapter, and additional
HDMI or DVI cables on the Dell website at www.dell.com.
DVI-to-VGA
(DVI-to-VGA
adapter + VGA
cable)
Use the appropriate cable based on the connectors available on your computer
and display.
HDMI-to-HDMI
(HDMI cable)
NOTE: When connecting to a single display, connect the display to ONLY
ONE of the connectors on your computer.
Computer
HDMI-to-DVI
(HDMI-to-DVI
adapter + DVI
cable)
DisplayPortto-DisplayPort
(DisplayPort
cable)
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CHAPTER 1: SETTING UP YOUR DESKTOP
Connect the Keyboard and Mouse
Connect the Network Cable (Optional)
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CHAPTER 1: SETTING UP YOUR DESKTOP
Connect the Power Cable
WARNING: The power connectors and power strips vary among
countries. Using an incompatible cable or improperly connecting the
cable to a power strip or electrical outlet may cause fire or equipment
damage.
Press the Power Button
Press the power button on the top of the computer.
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CHAPTER 1: SETTING UP YOUR DESKTOP
Set Up Microsoft Windows
Setting Up a Wireless Connection
CAUTION: Do not interrupt the operating system’s setup process. Doing
so may render your desktop unusable.
NOTE: To set up your wireless router, see the documentation that shipped
with your router.
Your computer is preconfigured with the operating system settings that you
selected while ordering your computer. To configure the remaining settings,
follow the instructions on the screen.
Before you can use your wireless Internet connection, you need to connect to your
wireless router.
Connect to the Internet (Optional)
Windows Vista®
Setting Up a Wired Connection
•
If you are using a dial-up connection, connect the telephone line to the
optional external USB modem and to the telephone wall jack before you set
up your Internet connection.
•
If you are using a DSL or cable/satellite modem connection, contact your ISP
or cellular telephone service for setup instructions.
To complete setting up your wired Internet connection, follow the instructions in
“Setting Up Your Internet Connection” on page 12.
To set up your connection to a wireless router:
1.
2.
3.
4.
Ensure that wireless is enabled on your computer.
Save and close any open files, and exit any open programs.
Click Start → Connect To.
Follow the instructions on the screen to complete the setup.
Windows® 7
1. Ensure that wireless is enabled on your computer.
2. Save and close any open files, and exit any open programs.
3. Click Start → Control Panel→ Network and Internet→ Network and
Sharing Center→ Connect to a network.
4. Follow the instructions on the screen to complete the setup.
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CHAPTER 1: SETTING UP YOUR DESKTOP
Setting Up Your Internet Connection
Windows® 7
ISPs and ISP offerings vary by country. Contact your ISP for offerings available in
your country.
1. Click Start → Control Panel.
2. Click Network and Internet→ Network and Sharing Center→ Set up a
connection or Network→ Connect to the Internet.
If you cannot connect to the Internet but have successfully connected in the past,
the Internet Service Provider (ISP) might have a service outage. Contact your ISP
to check the service status, or try connecting again later.
Have your ISP information ready. If you do not have an ISP, the Connect to the
Internet wizard can help you get one.
Windows Vista®
The Connect to the Internet window appears.
NOTE: If you do not know which type of connection to select, click Help me
choose or contact your ISP.
Follow the instructions on the screen and use the setup information provided by
your ISP to complete the setup.
NOTE: The following instructions are applicable to the Windows default
view, so they may not apply if you set your computer to the Windows
classic view.
1. Save and close any open files, and exit any open programs.
2. Click Start → Control Panel.
3. Click Network and Internet→ Network and Sharing Center→ Set up a
connection or Network→ Connect to the Internet.
The Connect to the Internet window appears.
NOTE: If you do not know which type of connection to select, click Help me
choose or contact your ISP.
Follow the instructions on the screen and use the setup information provided by
your ISP to complete the setup.
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CHAPTER 2: GETTING TO KNOW YOUR DESKTOP
CHAPTER 2: GETTING TO KNOW YOUR DESKTOP
CHAPTER 2: GETTING TO KNOW
YOUR DESKTOP
This chapter provides information about your new desktop to familiarize you with
its various features, and to get you up and running quickly.
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CHAPTER 2: GETTING TO KNOW YOUR DESKTOP
Front View Features
1
Power button — Turns the computer on or off when pressed. This
button illuminates indicating that the computer is turned on. The color of
the button rim indicates the power status.
• Off — the computer is either turned off, in hibernate mode, or is not
receiving power.
• Solid white — the computer is on.
• Blinking white — the computer is in standby mode.
2
Optical drive — Plays or records CDs, DVDs, and Blu-ray discs.
3
Optical drive bays (2) — Supports additional optical drive(s) (optional).
4
Alienhead
1
2
6
3
•
5
•
4
Area-51 Standard — Press the Alienhead and then manually lower or
close the drive panel.
Area-51 ALX — Press the Alienhead to lower or close the drive panel
using the motorized door.
When the computer is turned off, push the drive panel down to lower it.
5
Drive panel — Covers the optical drive(s) or optical drive bays.
6
Optical drive eject button — Ejects the optical drive tray.
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CHAPTER 2: GETTING TO KNOW YOUR DESKTOP
Back View Features
1
1
Security lock slot — Attaches a commercially available security cable to
the computer.
NOTE: Before you buy a security cable, ensure that it works with the
security lock slot on your computer.
2
Back panel connectors — Connects USB, audio, and other devices into the
appropriate connectors.
For more information, see “Back Panel Connectors” on page 16.
3
Expansion card slots — Access connectors for any installed PCI and
PCI express cards.
4
Power connector — Connects to the power cable.
5
Latch — Closes or opens the security lock slot and locks or unlocks the
release panel. Slide the latch to the left to access the security lock slot and
to lock the release panel.
For information on the side panel, see “Opening and Closing the Side
Panel” on page 38.
5
2
3
4
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CHAPTER 2: GETTING TO KNOW YOUR DESKTOP
Back Panel Connectors
1
9
2
8
3
7
4
1
PS/2 Keyboard connector — Connects to a standard PS/2 keyboard.
2
Optical S/PDIF connector​ — Connects to amplifiers, speakers, or TVs
for digital audio output through optical digital cables. This format carries
an audio signal without going through an analog audio conversion process.
3
USB 2.0 connectors (6) — Connects to USB devices, such as a mouse,
keyboard, printer, external drive, or MP3 player.
4
eSATA connector — Connects to eSATA compatible storage devices
such as external hard drives or optical drives.
5 Audio connectors — Connects to speakers, microphone, and headphones.
NOTE: For information on audio connectors, see “Connecting External
Speakers” on page 20.
6
Network connectors (2) — Connects your computer to a network or
broadband device.
7
IEEE 1394 connector — Connects to high-speed serial multimedia
devices such as digital video cameras.
8
Coaxial S/PDIF connector — Connects to amplifiers, speakers, or TVs
for digital audio output through coaxial digital cables. This format carries
an audio signal without going through an analog audio conversion process.
6
5
9 PS/2 Mouse connector — Connects to a standard PS/2 mouse.
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CHAPTER 2: GETTING TO KNOW YOUR DESKTOP
Back Light Button
Top View Features
Press the back light button to turn on the light to view the back panel
connectors. This light automatically turns off after a few seconds.
Press the top panel downwards to access the top panel connectors.
Accessing the Top Panel Connectors
1
1
Top panel
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CHAPTER 2: GETTING TO KNOW YOUR DESKTOP
Top Panel Connectors
1
2
3
4
5
1
USB 2.0 connectors (3) — Connects to USB devices, such as a mouse,
keyboard, printer, external drive, or MP3 player.
2
eSATA connector — Connects to eSATA compatible storage devices
such as external hard drives or optical drives.
3
IEEE 1394 — Connects to high speed serial multimedia devices such as
digital video cameras.
4
Headphone connector — Connects to headphones.
NOTE: To connect to a powered speaker or sound system, use the audio out
connector or one of the S/PDIF connectors on the back of your computer.
5
Microphone connector — Connects to a microphone for voice or audio
input into a sound or telephony program.
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CHAPTER 3: CONNECTING DEVICES
CHAPTER 3: CONNECTING DEVICES
CHAPTER 3: CONNECTING DEVICES
This chapter provides information about connecting optional devices to your
desktop to enhance your audio, video, and digital experience.
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CHAPTER 3: CONNECTING DEVICES
Connecting External Speakers
Your Alienware desktop has five integrated audio out connectors and one audio
in connector. The audio out connectors deliver quality sound and support 7.1 surround audio. You can connect the audio input connector from a home stereo
or speaker system for a heightened gaming and media experience.
NOTE: On computers with a sound card, use the connector on the card.
1
2
3
1
Side L/R surround connector — Connects to side L/R surround
speakers.
2
Rear L/R surround connector — Connects to rear L/R surround
speakers.
3
Center/subwoofer connector — Connects to a center speaker or
subwoofer.
4
Line-in connector — Connects to recording or playback devices such
as a microphone, cassette player, CD player, or VCR.
5
Front L/R line-out connector — Connects to front L/R speakers.
6
6
5
Microphone connector — Connects to a microphone for voice or audio
input into a sound or telephony program.
4
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CHAPTER 3: CONNECTING DEVICES
Connecting Printers
Two types of audio connectors:
Connecting a Plug and Play Printer
1
2
1
Stereo jack — Your headphone jack should have this type of connector.
2
Mono jack — Your microphone jack should have this type of connector.
If your printer supports plug and play, your operating system will detect it and
attempt to install the printer automatically. In some cases, Windows may require
a driver for the printer. This driver is located on the software CD that is included
with the printer.
1. Connect the printer’s USB cable to an available USB connector, on your
desktop.
2. Connect the printer’s power cable to a grounded, three-prong power-strip,
uninterruptible power supply, or electrical outlet.
3. Turn on the printer and Microsoft Windows automatically detects and
installs the appropriate driver.
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CHAPTER 3: CONNECTING DEVICES
Connecting a Non Plug and Play Printer
Connecting USB Devices
Windows Vista®
Connect USB devices into an available USB connector on your desktop. Microsoft
Windows will detect the device and attempt to install the appropriate driver
automatically. In some cases, Windows may require a driver. This driver is located
on the software CD that is included with the device.
1. Click Start → Control Panel.
2. Click Hardware and Sound→ Add a printer.
3. Follow the instructions on the screen.
Windows 7
®
1. Click Start → Control Panel.
2. Click Hardware and Sound→ Devices and Printers→ Add a printer.
3. Follow the instructions on the screen.
For further information, see the documentation that shipped with your printer.
If your keyboard or mouse has a USB connector, connect it to an available USB
connector on the desktop.
Connecting IEEE 1394 (FireWire) Devices
Connect the IEEE 1394 device into the IEEE 1394 connector on your desktop. Your
operating system will detect the device and attempt to install the appropriate
driver automatically. In some cases, Windows may require a driver. This driver is
located on the software CD that is included with the device.
For further information, see the documentation that shipped with your device.
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CHAPTER 4: USING YOUR DESKTOP
CHAPTER 4: USING YOUR DESKTOP
CHAPTER 4: USING YOUR DESKTOP
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CHAPTER 4: USING YOUR DESKTOP
Alienware Command Center
Thermal Controls
The Alienware® Command Center gives you access to Alienware’s exclusive
software and is a continuously upgradable control panel. As Alienware releases
new programs, they download directly into the Command Center allowing you to
build a library of system management, optimization, and customization tools.
Thermal Controls lets you control the thermal and venting capabilities of your
computer by changing the fan speed and behavior of the vents present on the
top of your computer.
To access the Command Center, click Start
Command Center→ Command Center.
→ All Programs→ Alienware→
AlienFX
AlienFX lets you customize the lighting behavior on your computer. You can
assign lighting behaviors to events like receiving new e-mail, computer going
into standby mode, and opening a new application.
AlienFusion
AlienFusion gives you access to your Alienware computer’s power management
controls to help increase energy efficiency.
Working With RAID
A redundant array of independent disks (RAID) is a disk storage configuration
that increases performance or data redundancy. There are four basic RAID levels
discussed in this section.
•
•
•
•
RAID level 0 is recommended for higher performance (faster throughput).
RAID level 1 is recommended for users who need a high level of data
integrity.
RAID level 5 is recommended for higher performance and fault tolerance.
RAID level 10 is recommended for higher performance and data integrity.
NOTE: RAID requires multiple hard drives. The number of hard drives
required varies depending on the RAID configuration.
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CHAPTER 4: USING YOUR DESKTOP
RAID Level 0
RAID Level 1
CAUTION: RAID level 0 provides no redundancy. Therefore, a failure
of one drive results in the loss of all data. Perform regular backups to
protect your data.
RAID level 0 uses data striping to provide a high data access rate. Data striping
writes consecutive segments, or stripes, of data sequentially across the physical
drive(s) to create a large virtual drive. This allows one of the drives to read data
while the other drive is searching for and reading the next block.
RAID level 1 uses data mirroring to enhance data integrity. When data is written
to the primary drive, the data is also duplicated, or mirrored, on the secondary
drive in the configuration. RAID 1 sacrifices high data-access rates for data
redundancy.
RAID 1
RAID 0
Disk 0
Disk 1
RAID 0 uses the full storage capacities of both drives. For example, two 2 GB hard
drives combine to provide 4 GB of hard drive space on which to store data.
NOTE: In a RAID 0 configuration, the size of the configuration is equal to
the size of the smallest drive multiplied by the number of drives in the
configuration.
Disk 0
Disk 1
If a drive failure occurs, read and write operations are directed to the remaining
drive. A replacement drive can then be rebuilt using the data from the remaining
drive.
NOTE: In a RAID 1 configuration, the size of the configuration is equal to
the size of the smallest drive in the configuration.
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CHAPTER 4: USING YOUR DESKTOP
RAID Level 5
RAID Level 10
RAID level 5 uses data parity. RAID level 5 stripes both data and parity information
across three or more drives. It provides data striping at the byte level and also
stripe error correction information (rotating parity array). This results in excellent
performance and good fault tolerance.
RAID 10, a combination of RAID 1 and RAID 0, uses disk striping across mirrored
disks. It provides high data throughput and complete data redundancy. RAID 10
can support up to eight spans, and up to 32 physical disks per span.
If a drive failure occurs, subsequent read and write operations are directed to the
other surviving drives. A replacement drive can then be rebuilt using the data
from the surviving drives. Since data is duplicated on the primary and additional
drives, four 120-GB drives collectively have a maximum of 360-GB on which to
store data.
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CHAPTER 4: USING YOUR DESKTOP
Optimizing Performance
Your computer has been configured to operate optimally across a wide range
of applications. Depending on the configuration you purchased, the computer
may have been overclocked at the factory to achieve maximum performance in
resource intensive applications including gaming and multimedia development.
CAUTION: Technical support verifies the full functionality of the
computer at the factory configured settings. Alienware does not
provide technical support for any hardware or software issues arising
from operating the computer beyond the factory configured settings.
System Setup Based Performance Tuning
CAUTION: It is not recommended to operate the processor or other
system components beyond the preset settings in the BIOS. Doing so
may cause system instability, reduced component operating life, or
permanent component damage.
For computers with the Intel® Core™i7 Extreme Edition processor, the BIOS has
preset overclocking levels that allow you to easily overclock your computer.
The following options are available in the Frequency/Voltage Control page of
the System Setup:
•
•
•
Level 1 OC Setting
Level 2 OC Setting
Level 3 OC Setting
For more information, see “Configuring the BIOS” on page 28.
Software Based Performance Tuning
Your computer may be preinstalled with utilities like the Intel Extreme Tuning
Utility, that allow you to optimize your computer’s performance.
For more information on the options available, see the help file of the utility.
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CHAPTER 4: USING YOUR DESKTOP
Configuring the BIOS
System Setup
The System Setup options allow you to:
•
•
•
Change the system configuration information after you add, change, or
remove any hardware in your desktop.
Set or change a user-selectable option.
View the installed amount of memory or set the type of hard drive installed.
Before you use System Setup, it is recommended that you write down the current
System Setup information for future reference.
CAUTION: Do not change the settings in System Setup unless you are
an expert computer user. Certain changes can cause your computer to
work incorrectly.
Entering System Setup
1. Turn on (or restart) your desktop.
2. While the desktop is booting, press <F2> immediately before the operating
system logo appears to access the BIOS Setup Utility.
NOTE: If an error occurs during POST (Power On Self Test), press <F2>
when the prompt appears to enter the BIOS Setup Utility.
NOTE If you wait too long and the operating system logo appears, continue
to wait until you see the Microsoft® Windows® desktop, then shut down
your desktop and try again.
NOTE: Keyboard failure may result when a key on the keyboard is held
down for extended periods of time. To avoid possible keyboard failure,
press and release <F2> in even intervals until the System Setup screen
appears.
System Setup Screens
The BIOS Setup Utility window displays current or changeable configuration
information for your desktop.
Key functions appear at the bottom of the BIOS Setup Utility window and lists
keys and their functions within the active field.
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CHAPTER 4: USING YOUR DESKTOP
System Setup Options
NOTE: The items listed in this section may or may not appear exactly as
listed depending on your computer model and installed devices.
NOTE: For the updated system setup information, see the Service Manual
at support.dell.com/manuals.
System Information
Product Name
Displays the product name.
BIOS Version
Displays the BIOS version, number, and date
information.
Input Service
Allows you to input the service tag.
Tag
Service Tag
Displays the service tag of the computer.
Asset Tag
Displays the asset tag of the computer.
System Information
Memory
Displays the amount of memory installed in your
Installed
computer.
Memory
Displays the amount of memory available in your
Available
computer.
Memory
Displays the type of memory technology used.
Technology
Memory Speed
Displays the memory speed.
CPU ID/uCode ID
CPU Speed
Current QPI
Speed
Cache L2
Cache L3
Displays the processor ID.
Displays the processor speed.
Displays the QPI speed.
Displays the processor L2 cache size.
Displays the processor L3 cache size.
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CHAPTER 4: USING YOUR DESKTOP
Standard CMOS Features
System Time
Displays the current time.
(hh:mm:ss)
System Date
Displays the current date.
(mm:dd:yy)
SATA 1
Displays the SATA 1 drive integrated in your computer.
SATA 2
SATA 3
SATA 4
SATA 5
SATA 6
SATA 7
SATA 8
Displays the SATA 2 drive integrated in your computer.
Displays the SATA 3 drive integrated in your computer.
Displays the SATA 4 drive integrated in your computer.
Displays the SATA 5 drive integrated in your computer.
Displays the SATA 6 drive integrated in your computer.
Displays the SATA 7 drive integrated in your computer.
Advanced BIOS Features
Bootup Num-Lock
ACPI APIC support
Include ACPI APIC table pointer to RSDT
pointer list.
OptionRom Display
Screen
Set display mode for Raid Option Rom screen.
(Hide; Display)
CD/DVD Drives
Sets the CD/DVD drive boot priority.
Boot Configuration Features
1st Boot Device
Displays the first boot device.
2nd Boot Device
Displays the IDE master drive integrated in your
computer.
IDE Slave
Displays the IDE slave drive integrated in your
computer.
Wait For ‘F1’
If Error
If enabled, the computer displays errors detected
during POST. Press <F1> to continue.
Displays the second boot device.
Hard Disk Drives
Sets the hard drive boot priority. The items
displayed are dynamically updated according
to the hard drives detected.
CD/DVD Drives
Sets the CD/DVD drive boot priority.
Displays the SATA 8 drive integrated in your computer.
IDE Master
Select power-on state for num-lock.
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CHAPTER 4: USING YOUR DESKTOP
CPU Configuration
XD Bit Capability
Enable XD Bit Capability to allow the
processor to distinguish between the
bits of code that can be executed and
the ones that cannot be executed.
Integrated Devices
LAN1 BCM5784 Device
Allows you to enable or disable the
onboard LAN1 controller.
LAN1 Option ROM
Allows you to enable or disable the
network controller’s boot option.
LAN2 BCM5784 Device
Allows you to enable or disable the
onboard LAN2 controller.
LAN2 Option ROM
Allows you to enable or disable the
network controller’s boot option.
JMicron 363 ATA Controller
Allows you to enable or disable the
onboard ATA controller.
SiL3132 E-Sata Device
Allows you to enable or disable the
integrated USB controller.
Allows you to enable and disable the
e-SATA controller.
Configure SATA#1-6 as
HD Audio Controller
Allows you to enable or disable the
integrated audio controller.
Allows you to configure the integrated
hard drive controller to AHCI or RAID.
AHCI CD/DVD Boot Time out
Onboard IEEE1394 Controller
Allows you to enable or disable the
onboard IEEE1394 controller.
Allows you to set the wait time for
SATA or CD/DVD in AHCI mode.
Intel Speedstep tech
®
™
Intel C State Tech
®
Integrated Devices
USB Functions
If enabled, the processor clock
speed and core voltage are adjusted
dynamically based on the processor
load.
If enabled, C State: Processor idle is
set to C2/C3/C4.
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CHAPTER 4: USING YOUR DESKTOP
Power Management Setup
Suspend Mode
Sets the energy-saving mode of the
ACPI function.
AC Recovery
Sets what action the computer takes
when power is restored.
Remote Wakeup
Auto Power On
Frequency/Voltage Control
CPU Speed
Memory Speed
Current QPI Speed
Frequency/Voltage Control
CPU Core (Non-Turbo) Ratio
Displays the ratio between the
processor core clock and the FSB
frequency.
Advance DRAM Configuration
Sets the system to wake up from an
onboard LAN, PCIE-X1 LAN card, or a
PCI LAN card.
Allows you to access the Advance
DRAM Configuration submenu
Overclock Configuration
Allows you to access the Overclock
Configuration submenu
Allows the computer to start up at a
certain time.
Overvoltage Configuration
Allows you to access the Overvoltage
Configuration submenu
Load Level 1 OC Setting
Allows you to restore the Level 1
overclocking settings that were
shipped from the factory. Only
displayed with an XE processor.
Load Level 2 OC Setting
Allows you to restore the Level 2
overclocking settings that were
shipped from the factory. Only
displayed with an XE processor.
Load Level 3 OC Setting
Allows you to restore the Level 3
overclocking settings that were
shipped from the factory. Only
displayed with an XE processor.
Displays the current processor speed.
Displays the current memory speed.
Displays current QPI Speed.
QPI Frequency
Allows you to change the QPI
frequency.
Memory Ratio
Allows you to change the memory
ratio.
032 /
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CHAPTER 4: USING YOUR DESKTOP
Advance DRAM Configuration Submenu
Memory-Z
Opens submenu to display the SPD
configuration for each memory
module.
Advanced Memory Settings
Allows you to toggle to Manual mode
and set all of the timing parameters.
tCL
Displays the Column Address Strobe
Latency (editable in Manual Mode).
tRCD
Displays timing of RAS to CAS delay
(editable in Manual Mode).
tRP
Displays timing of RAS Precharge
(editable in Manual Mode).
tRAS
Displays timing of Row Address Strobe
(editable in Manual Mode).
tRFC
Displays timing of Refresh to Archive/
Refresh cycle time (editable in Manual
Mode).
tWR
Displays timing of Write Recover
(editable in Manual Mode).
tWTR
Displays Write to Read Delay (editable
in Manual Mode).
tRRD
Displays RAS to RAS delay (editable in
Manual Mode).
Advance DRAM Configuration Submenu
tRTP
Displays Read to Precharge Command
Delay (editable in Manual Mode).
1T/2T Timing
Displays the Command Rate (editable
in Manual Mode).
Overclock Configuration Submenu
Adjust CPU BClk (MHz)
Allows you to adjust BClk of processor.
Spread Spectrum
Enable/Disable Spread Spectrum
Modulation.
Adjust PCI Frequency (MHz)
Allows you to adjust PCI Frequency.
Adjust PCI-E Frequency (MHz) Allows you to adjust PCI-E Frequency.
Intel® Turbo Mode tech
If enabled, allows processor to run at
faster frequencies than marked.
[1-4] Core CPU Turbo Ratio
Limit ratio for cores 1-4.
Limit
Turbo Mode TDC Limit
Allows you to program the current
Override
thresholds for the processor while in
turbo mode.
Turbo Mode TDP Limit
Allows you to program the power
Override
thresholds for the processor while in
turbo mode.
033 /
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CHAPTER 4: USING YOUR DESKTOP
Overvoltage Configuration Submenu
CPU Temperature Sensor
VCore
Dynamic CPU VCore Offset
DDR3 Memory Voltage
IOH Voltage
QPI and Uncore Voltage
BIOS Security Features
Change Supervisor Password
Change User Password
Exit
Exit Options
Displays the processor temperature in
Celsius and Fahrenheit.
Displays processor Core voltage.
Processor Core Voltage Offset.
Adjust the DDR3 Memory Voltage.
Adjust the IOH Voltage.
Adjust QPI and Uncore Voltage.
Allows you to set or change the
supervisor password.
Allows you to set or change the user
password. You cannot use the user
password to make change to the BIOS
settings.
Provides options to Save Changes and
Exit, Discard Changes and Exit, and
Load Optimal Defaults.
034 /
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CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS
CHAPTER 5: INSTALLING ADDITIONAL
OR REPLACEMENT COMPONENTS
CHAPTER 5: INSTALLING ADDITIONAL
OR REPLACEMENT COMPONENTS
This chapter provides guidelines and instructions for increasing the processing
power and storage space by upgrading equipment. You can purchase components
for your desktop at www.dell.com or www.alienware.com.
NOTE: See the Service Manual at support.dell.com/manuals for
installation instructions of all serviceable components. Parts purchased
from Dell and Alienware ship with specific replacement instructions.
035 /
035
CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS
Before You Begin
This section provides procedures for removing and installing the components in
your desktop. Unless otherwise noted, each procedure assumes that the following
conditions exist:
•
•
•
You have performed the steps in “Turning Off Your Desktop” and “Before
Working Inside Your Desktop” in this section.
You have read the safety information that shipped with your desktop.
A component can be replaced or—if purchased separately—installed by
performing the removal procedure in reverse order.
Turning Off Your Desktop
CAUTION: To avoid losing data, save and close all open files and exit all
open programs before you turn off your desktop.
1. Save and close all open files and exit all open programs.
2. Click Start → Shut Down.
The desktop turns off after the operating system shutdown process finishes.
3. Ensure that the desktop and any attached devices are turned off. If your
desktop and attached devices do not automatically turn off when you shut
down your operating system, press and hold the power button for at least
8 to 10 seconds until the desktop turns off.
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CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS
Before Working Inside Your Desktop
Use the following safety guidelines to help protect your desktop from potential
damage and to help to ensure your own personal safety.
WARNING: Before working inside your desktop, read the safety
information in the “SAFETY, ENVIRONMENTAL, AND REGULATORY
INFORMATION“ that shipped with your computer. For additional safety
best practices information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
CAUTION: Handle components and cards with care. Do not touch the
components or contacts on a card. Hold a card by its edges. Hold a
component such as a processor by its edges, not by its pins.
CAUTION: Only a certified service technician should perform repairs on
your desktop. Damage due to servicing that is not authorized by Dell is
not covered by your warranty.
CAUTION: To avoid electrostatic discharge, ground yourself by using a
wrist grounding strap or by periodically touching an unpainted metal
surface (such as a connector on the back of the computer).
CAUTION: When you disconnect a cable, pull on its connector or on
its pull-tab, not on the cable itself. Some cables have connectors with
locking tabs; if you are disconnecting this type of cable, press in on the
locking tabs before you disconnect the cable. As you pull connectors
apart, keep them evenly aligned to avoid bending any connector pins.
Also, before you connect a cable, ensure that both connectors
are correctly oriented and aligned.
To avoid damaging the desktop, perform the following steps before you begin
working inside the desktop.
1. Ensure that the work surface is flat and clean to prevent the desktop cover
from being scratched.
2. Turn off your desktop (for more information, see “Turning Off Your Desktop”
on page 36).
CAUTION: To disconnect a network cable, first unplug the cable from
your desktop and then unplug the cable from the network device.
3. Disconnect all telephone or network cables from the desktop.
4. Disconnect your desktop and all attached devices from their electrical
outlets.
5. Press the power button to ground the system board.
037 /
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CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS
Opening and Closing the Side Panel
CAUTION: Before opening the side panel, disconnect the power cable
from your desktop.
1. Follow the instructions in “Before You Begin” on page 36.
NOTE: Ensure that any attached security cable is removed before
attempting to lift the release panel.
2
2. Lift the release panel to open the side panel.
1
NOTE: Theater lighting turns on automatically when the side panel is
removed. Theater lighting is powered by internal batteries.
NOTE: To open the side panel on the right side, lift the release panel on the
right side.
To close the side panel, push the side panel against the side of the computer until
it locks into place.
1
release panel
2
side panel
038 /
038
CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS
Inside View of Your Computer
1
2
1
memory module connectors (3)
2
expansion card slots (6)
039 /
039
CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS
Removing and Replacing Memory Module(s)
1. Follow the instructions in “Before You Begin” on page 36.
2. Open the side panel (see “Opening and Closing the Side Panel“ on page 38).
3. Locate the memory module connectors on the system board (see “Inside
View of Your Computer“ on page 39).
To replace memory module(s):
1. Align the notch on the bottom of the memory module with the tab on the
memory module connector.
5
CAUTION: The memory module(s) may become very hot during normal
operation. Allow the memory module(s) to cool before touching them.
4
NOTE: For better access to memory module(s), remove the graphics card
if the card is full length.
4. Spread apart the securing clips at both ends of the memory module
connector.
5. Lift the memory module off the memory module connector. If the memory
module is difficult to remove, gently ease the memory module back and
forth to remove it from the memory module connector.
3
2
1
1
memory module connector
4
securing clips (2)
2
tab
5
memory module
3
notch
040 /
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CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS
CAUTION: To avoid damage to the memory module, press the memory
module straight down into the memory module connector while you
apply equal force to each end of the memory module.
2. Insert the memory module into the memory module connector until the
memory module snaps into position.
NOTE: If the memory module is not installed properly, the computer may
not boot.
As the computer boots, it detects the additional memory and automatically
updates the system configuration information. To confirm the amount of memory
installed in the computer:
Windows Vista®
Click Start → Control Panel→ System and Maintenance.
Windows® 7
Click Start → Control Panel→ System and Security→ System.
3. If you insert the memory module correctly, the securing clips snap into the
cutouts at each end of the memory module.
4. Close the side panel (see “Opening and Closing the Side Panel“ on page 38).
5. Connect the power cable, and all the external peripherals to the computer.
6. Turn on the computer.
041 /
041
CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS
Removing and Replacing Hard Drive(s)
3. Press the two release tabs together and slide the hard drive towards the top
and out of the computer.
1. Follow the instructions in “Before You Begin” on page 36.
2. Lift the release panel to open the side panel on the right side.
1
2
1
2
1
1
side panel
2
release panel
release tabs (2)
2
hard drive
042 /
042
CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS
To replace a hard drive:
1. See the documentation that shipped with your new hard drive to verify that
it is configured for your computer.
2. Slide the new hard drive into the hard drive bay and press it down until the
hard drive snaps into place.
3. Close the side panel on the right side.
4. Reconnect the power cable, and all the external peripherals to the computer.
5. Turn on the computer.
043 /
043
CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS
Removing and Replacing Expansion Card(s)
1. Follow the instructions in “Before You Begin” on page 36.
2. Open the side panel (see “Opening and Closing the Side Panel“ on page 38).
3. Press the shroud button to release the shroud and then rotate the shroud
away from the computer.
4. Locate the expansion card on the system board (see “Inside View of Your
Computer“ on page 39).
5. Disconnect any cables connected to the card (if applicable).
6. Remove the card.
For a PCI or PCI Express x1 card, grasp the card by its top corners, and ease it
out of its connector.
For a PCI Express x16 card, push the retention mechanism on the card
connector as you grasp the card by its top corners, and then ease the card
out of the connector.
1
2
3
1
expansion card
2
shroud button
3
shroud
044 /
044
CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS
3. Align the card with the connector on the system board.
4. Place the card in the connector and press down firmly. Ensure that the card
is firmly seated in the connector.
If you are installing the PCI Express card into the x16 card connector, gently
push the retention mechanism and place the card in the connector.
1
2
3
1
PCI Express x16 card
2
retention mechanism
3
PCI Express x16 connector
NOTE: If you are not replacing a card, install a filler bracket
in the empty card-slot opening.
To replace a card:
1. Remove the filler bracket to create a card-slot opening (if applicable).
2. For information on configuring, customizing, and making internal
connections on the card, see the documentation that shipped with the card.
5.
6.
7.
8.
Connect any cables that should be attached to the card (if applicable).
Push the shroud to snap it into place.
Close the side panel (see “Opening and Closing the Side Panel“ on page 38).
Connect the computer and devices to electrical outlets, and then turn
them on.
045 /
045
CHAPTER 6: TROUBLESHOOTING
CHAPTER 6: TROUBLESHOOTING
CHAPTER 6: TROUBLESHOOTING
046 /
046
CHAPTER 6: TROUBLESHOOTING
Basic Hints and Tips
When troubleshooting your computer, remember the following safety guidelines:
•
Computer does not turn on: Is your computer securely connected to a
working electrical outlet? If connected to a power strip, ensure that the strip
is actually working.
•
Before touching any of the computer’s internal components, touch an
unpainted portion of the chassis. Doing so will safely discharge any static
electricity, which could damage your computer.
•
Connections: Check all the cables to make sure that there are no loose
connections anywhere.
Power Savings: Make sure that your computer is not in hibernate or standby
mode by pressing the power button for less than 4 seconds. The power
status light will fade from blue to black while in standby mode; in hibernate
mode it will be off.
•
•
Turn off your computer and any connected peripherals.
Disconnect any peripherals from your computer.
•
Backup and General Maintenance
•
•
Always backup your important data on a regular basis and keep copies of
your operating system and software safe. Do not forget to note the serial
numbers if you are storing them outside of their original cases - for example
in a CD wallet.
Run maintenance programs as often as you can. You may schedule these
programs to run at times when you are not using your computer. You can
use those provided with your operating system, or buy more powerful,
dedicated programs to do so.
•
Write down your passwords and keep them safe (away from your computer).
This is especially important if you choose to password-protect your
computer’s BIOS and operating system.
•
Document vital settings such as network, dialup, mail and Internet settings.
Things to check before troubleshooting
•
•
•
•
Ensure that the power cable is properly connected to your computer and a
power outlet. Make sure that the power outlet is working.
Make sure the UPS or power strip is turned on (if applicable).
If your peripheral devices (such as keyboard, mouse, printer, and so on) are
not working, ensure that all connections are secure.
If any computer components were added or removed before the problem
began, check to see if you performed the removal and installation procedure
properly.
•
If an error message appears on the screen, write down the exact error
message prior to calling Alienware Technical Support to aid in diagnosing
and resolving your issue.
•
If an error occurs in a specific program, see the program’s documentation.
047 /
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CHAPTER 6: TROUBLESHOOTING
Software Diagnostic Tools
If the Pre-boot System Assessment completes successfully, the following
message will appear on your screen.
Pre-Boot System Assessment (PSA)
“Do you want to run the remaining memory tests? This will
take about 30 minutes or more. Do you want to continue?
(Recommended).”
The computer runs the Pre-boot System Assessment (PSA), a series of initial tests
for the system board, keyboard, display, memory, hard drive, and so on.
To invoke PSA:
1.
2.
3.
4.
Restart the computer.
Press <F12> to access the Boot Menu.
Select Diagnostics and press <Enter>.
During the assessment, answer any questions that appear on the screen.
• If a component fails the test, the computer stops and beeps. To stop the
assessment and restart the computer, press <n>; to continue to the
next test, press <y>; to retest the component that failed, press <r>.
•
5. Press <y> to continue if you are experiencing memory issue, otherwise
press <n> to finish PSA testing. The following message will appear on the
screen.
“Pre-boot System Assessment complete.” No Diagnostic Utility
Partition identified. Select OK to reboot your computer.”
6. Press <o> to reboot your computer.
If you receive error code(s) during the Pre-boot System Assessment,
write down the error code(s) and contact Alienware (for details, see
“CONTACTING ALIENWARE“ on page 70).
048 /
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CHAPTER 6: TROUBLESHOOTING
Alienware® Diagnostics
If you experience a problem with your Alienware desktop, run the Alienware
Diagnostics. It is recommended that you print these procedures before you
begin.
NOTE: Back up all data before initiating a system recovery. Backup
functionality is included in AlienRespawn™ v2.0, but as a precaution it
would be better to backup critical files onto an external media before
initiating recovery.
NOTE: The Support CD/DVD contains drivers for your computer. You can
also download the latest drivers and software for your computer from
support.dell.com.
Review your desktop’s configuration information, and ensure that the device that
you want to test appears in the system setup program and is active. Start the
Alienware Diagnostics from the Support CD/DVD.
Starting Alienware Diagnostics From the Support CD/DVD
NOTE: The next steps change the boot sequence for one time only. On the
next start-up, the computer boots according to the devices specified in
the system setup program.
3. When the boot device list appears, highlight CD/DVD/CD-RW and
press <Enter>.
4. Select Boot from CD-ROM from the menu that appears and press <Enter>.
5. Select Alienware Diagnostics from the numbered list. If multiple versions
are listed, select the version appropriate for your computer.
6. When the Alienware Diagnostics Main Menu appears, select the test you
want to run.
NOTE: Write down any error codes and problem descriptions exactly as
they appear and follow the instructions on the screen.
7. After all tests have completed, close the test window to return to the
Alienware Diagnostics Main Menu.
8. Remove your Support CD/DVD, then close the Main Menu window to exit the
Alienware Diagnostics and restart the computer.
1. Insert the Support CD/DVD.
2. Shut down and restart the desktop.
When the Alienware logo appears, press <F12> immediately.
NOTE: If you wait too long and the operating system logo appears, continue
to wait until you see the Microsoft® Windows® desktop; then, shut down
your computer and try again.
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049
CHAPTER 6: TROUBLESHOOTING
Answers to Common Problems
An audio CD does not produce sound
The computer does not recognize the disc or drive
•
•
•
CD-ROM, DVD-ROM, CD-R/W, DVD±R/W, or
Blu-ray Disc™ Drive
•
•
•
•
•
•
Check to see if the disc is properly inserted into the drive with the label
facing up.
Try another disc.
Shut down and restart the computer.
Clean the disc.
Restart the computer and enter the BIOS setup utility by pressing <F2> as
the computer restarts.
Check the BIOS to ensure that the SATA controllers are enabled. Check the
drive configuration to make sure it is properly configured; see any
documentation that may be included with your drive.
WARNING: Before working inside your desktop, read the safety
information in the “SAFETY, ENVIRONMENTAL, AND REGULATORY
INFORMATION“ that shipped with your computer. For additional safety
best practices information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
•
Shut down your computer, disconnect the power cable, and open your
computer. Make sure that the cables are properly connected to the drive and
the SATA connector on your system board or controller card (see the Service
Manual).
•
•
•
•
•
Check to see if the audio CD is properly placed on the drive with the label
facing up.
Check the volume controls to ensure they are turned up.
Make sure that the mute control is not enabled.
Check the speaker cables to ensure they are properly connected to the audio
connectors.
Clean the CD.
If the computer has two CD drives, try the audio CD in the other drive.
Shut down and restart your computer.
Reinstall the audio device drivers.
A DVD or Blu-ray Disc does not play
•
•
•
•
Shut down and restart your computer.
Clean the disc.
Reinstall the provided DVD or Blu-ray Disc playback software.
Try another disc. Some discs may have conflict with the drive if the encoding
on the DVD or Blu-ray disc does not match the encoding recognized by
the drive.
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CHAPTER 6: TROUBLESHOOTING
Computer
The computer stops responding or a solid blue screen appears
The computer fails the POST:
The computer POST (Power On Self Test) ensures that all hardware is working
properly before starting the remainder of the boot process. If the computer
passes the POST, the computer will continue to start normally. However, if the
computer fails the POST, the computer will emit a series of beeps during startup if the monitor cannot display errors or problems. The following repetitive beep
codes help you troubleshoot problems with your computer. For assistance, contact
Alienware (for details, see “CONTACTING ALIENWARE“ on page 70).
NOTE: To replace parts, see the Service Manual at
support.dell.com/manuals.
Beep code
Possible problem
One
Possible motherboard failure - BIOS ROM checksum failure
Two
No RAM detected
NOTE: If you installed or replaced the memory module, ensure
that the memory module is seated properly.
Three
Possible motherboard failure - chipset error
Four
RAM read/write failure
Five
Real Time Clock failure
Six
Video card failure
WARNING: You might lose data if you are unable to perform an operating
system shutdown.
If you are unable to get a response by pressing a key on your keyboard or moving
your mouse, press and hold the power button for at least 6 seconds until the
computer turns off, then restart your computer.
A program stops responding or crashes repeatedly
End the program:
1. Press <Ctrl><Shift><Esc> simultaneously.
2. Click the Applications tab and select the program that is no longer
responding.
3. Click End Task.
Check the software documentation.
If necessary, uninstall and then reinstall the program.
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CHAPTER 6: TROUBLESHOOTING
A program is designed for an earlier version of Microsoft® Windows®
Run the Program Compatibility Wizard:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-Windows operating system environment.
Windows Vista®
1. Click Start → Control Panel→ Programs→ Use an older program with this
version of Windows.
2. In the welcome screen, click Next.
Follow the instructions on the screen.
Save and close any open files or programs and shut down your computer
through the Start menu.
Scan the computer for spyware:
If you are experiencing slow computer performance, you frequently receive
pop‑up advertisements, or you are having problems connecting to the Internet,
your computer might be infected with spyware. Use an anti-virus program that
includes anti-spyware protection (your program may require an upgrade) to scan
the computer and remove spyware.
Check the software documentation or contact the software manufacturer for
troubleshooting information:
•
Ensure that the program is compatible with the operating system installed
on your computer.
Ensure that your computer meets the minimum hardware requirements
needed to run the software. For more information see the software
documentation.
Follow the instructions on the screen.
•
•
•
Ensure that the program is installed and configured properly.
Verify that the device drivers do not conflict with the program.
If necessary, uninstall and then reinstall the program.
Other software problems
Run the PSA Diagnostics:
Back up your files immediately
If all the tests run successfully, the error condition is related to a software
problem.
Windows 7
•
®
1. Click Start → Control Panel→ Programs→ Programs and Features→ Use
an older program with this version of Windows.
2. In the welcome screen, click Next.
Use a virus-scanning program to check the hard drive, or CDs
052 /
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CHAPTER 6: TROUBLESHOOTING
Hard Drive Problems
Internet
Allow the computer to cool before turning it on
Cannot browse the Internet or the Unable to locate host error
message appears
A hot hard drive may prevent the operating system from starting. Try allowing
the computer to return to room temperature before turning it on.
Run Check Disk:
•
•
Windows Vista® or Windows® 7
•
1. Click Start → Computer.
2. Right-click Local Disk C:
3. Click Properties→ Tools→ Check Now.
If the User Account Control window appears, click Continue.
4. Follow the instructions on the screen.
•
Check if you are connected to the Internet.
Check if the web address typed into the address bar is correct. Try a different
web address, or URL.
If the error message still appears, disconnect from the Internet Service
Provider (ISP) and close the browser. Reconnect and open the browser.
If the problem persists, your ISP may be experiencing technical difficulties.
Internet connection is slow
Internet performance can be affected by the following factors:
•
•
•
•
The condition of the telephone or network cables being used.
The condition of the network equipment at your ISP.
The graphics or multimedia on Web pages.
Multiple browsers, downloads, or programs open on your computer.
053 /
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CHAPTER 6: TROUBLESHOOTING
Keyboard
Memory
The keyboard is not responding
Memory errors detected on start up
Clean the keyboard by using an aerosol can of compressed air with a proper
extension to remove dust and lint trapped under the keys.
•
Check memory modules for correct seating and orientation. Reseat the
memory modules if applicable. For more information, see “Removing and
Replacing Memory” on page 40.
•
Computers using a dual-channel memory configuration require that
memory modules be installed in pairs. If you require assistance, contact
Alienware Technical Support (for more information, see “CONTACTING
ALIENWARE“ on page 70).
A keyboard character is repeating
•
•
Ensure that there is nothing resting on any of the keys.
Check that no key on the keyboard is stuck. Press each key to loosen any
keys that may be stuck and then restart your computer.
Spills on the keyboard
If liquid of any kind is spilled on the keyboard, turn off the computer. Clean the
keyboard using the appropriate cleaning materials and turn it over to drain the
keyboard. Once the keyboard has dried, turn on the computer. If the keyboard
does not work, it needs to be replaced.
Keyboards damaged due to spills are not covered under limited warranty.
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CHAPTER 6: TROUBLESHOOTING
Display
Mouse
If the display is blank
The mouse is not working
The computer may be in a power saving mode:
•
Press a key on the keyboard or press the power button to resume normal
operation.
•
Test the electrical outlet:
•
•
Ensure that the electrical outlet is working by testing it with another device, such
as a lamp.
•
Check if the mouse cable is properly connected to the USB connector on
your computer.
Check if the mouse cable is damaged. If the mouse cable is damaged, the
mouse will have to be replaced.
Restart your computer.
Try a mouse that you know works in the same connector, to ensure that the
USB connector is working.
Reinstall the device driver.
If the display is difficult to read
Adjust the Windows display settings:
Windows Vista®
1. Click Start → Control Panel→ Hardware and Software→
Personalization→ Display Settings.
2. Adjust Resolution and Colors settings, as needed.
Windows® 7
1. Click Start → Control Panel→ Appearance and Personalization→ Display.
2. Adjust Resolution and Calibrate color, as needed.
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CHAPTER 6: TROUBLESHOOTING
Power
Printer
When you press the power button, the computer does not turn on
The printer does not turn on
•
If the computer is connected to a surge protector or UPS, make sure that
the surge protector or UPS is securely connected to an electrical outlet, is
switched on and is working correctly.
•
•
•
Ensure that the electrical outlet is working properly by testing another
device such as a radio or lamp that you know works. If the electrical outlet
is not working, contact an electrician or your power company for further
assistance.
•
Ensure that the power cable is properly connected to an electrical outlet.
Check if the electrical outlet is working properly by testing it with another
device such as a radio or lamp that you know works. If the electrical outlet
is not working, contact an electrician or your power company for further
assistance.
The printer does not print
Ensure all devices on the computer are properly connected to your computer
and that the computer is properly connected to the surge protector or UPS.
•
For further assistance, contact Alienware support (for more information, see
“CONTACTING ALIENWARE“ on page 70).
•
•
•
•
Check if the power cable is properly connected and the printer is properly
connected to the computer. Make sure that the printer is turned on.
Check if the printer cable is damaged. If the printer cable is damaged, a
replacement may be required.
Check if the printer is online. If the printer is offline, press the online or
offline button to switch it to online.
If the printer is not the default printer, make sure that it is selected in the
printer setup.
Reinstall the printer driver.
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CHAPTER 6: TROUBLESHOOTING
Game Controllers
Speakers
The computer does not recognize the game controller
There is no sound from the speakers
•
Ensure that subwoofer and the speakers are turned on:
•
Check if the cable connecting the game controller to the computer is not
damaged and that it is properly connected.
Reinstall the device driver for the game controller.
See the documentation that shipped with your speakers. If your speakers have
volume controls, adjust the volume, bass, or treble to eliminate distortion.
Adjust the Windows volume control:
Click or double-click the speaker icon in the lower-right corner of your screen.
Ensure that the volume is turned up and that the sound is not muted.
Disconnect headphones from the headphone connector:
Sound from the speakers is automatically disabled when headphones are
connected to the headphone connector.
Test the power outlet:
Ensure that the power outlet is working by testing it with another device, such as
a lamp.
Reinstall the audio driver
Run PSA Diagnostics
NOTE: The volume control in some players overrides the Windows volume
setting. Ensure that you did not turn the player volume down or off.
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CHAPTER 7: SYSTEM RECOVERY
CHAPTER 7: SYSTEM RECOVERY
CHAPTER 7: SYSTEM RECOVERY
Your computer ships with the following media:
•
•
Recovery CD or DVD — Contains operating system installation media.
Support CD or DVD — Contains drivers for your computer. You can also
download the latest drivers and software for your computer from support.
dell.com.
•
Optional AlienRespawn v2.0 disc (if ordered) — Contains the AlienRespawn
recovery image.
NOTE: Your computer ships with either AlienRespawn v2.0 or Dell DataSafe
Local.
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CHAPTER 7: SYSTEM RECOVERY
AlienRespawn v2.0
NOTE: Back up all data before initiating a system recovery. Backup
functionality is included in AlienRespawn™ v2.0, but as a precaution it
is recommended to backup critical files onto an external media before
initiating recovery.
AlienRespawn™ v2.0 is a recovery solution which is capable of resolving many
software-related problems, including operating system configuration errors,
driver installation errors, system file corruption, spyware or virus infection (when
used in conjunction with antivirus software), and more.
Unlike other restoration methods, AlienRespawn v2.0 offers the ability to return
your computer to its factory default settings without permanently losing your
saved data.
If AlienRespawn v2.0 is unable to resolve your problem, contact Alienware
Technical Support (for more information, see “CONTACTING ALIENWARE“ on
page 70).
Using AlienRespawn v2.0
1. Remove any CD or DVD media from your optical drive.
2. Turn on or restart your computer.
NOTE: When your computer boots, it displays a prompt on the screen
for five seconds prior to loading Windows. Press <F10>when the prompt
appears.
3. Your computer now boots into the AlienRespawn v2.0 environment. If this
is the first time you are running AlienRespawn v2.0, you must accept the
license agreement before proceeding.
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CHAPTER 7: SYSTEM RECOVERY
Recovery Options
NOTE: Back up all data before initiating a system recovery. Backup
functionality is included in AlienRespawn v2.0, but as a precaution it is
recommended to backup critical files onto an external media before
initiating recovery.
AlienRespawn v2.0 offers three methods for system recovery. Each option offers
a unique combination of restoration and data-backup features. The details of
each method are described below.
Microsoft System Restore
This option provides access to Microsoft System Restore points stored on your
computer without having to enter Windows itself. For more information on
System Restore, see “Help and Support” within Windows.
This option is best for driver or operating system file corruption. It allows recovery
through System Restore even if Windows cannot be accessed and resolves many
operating system-related problems without altering user-created files.
System Restore points stored on your hard drive must be intact. If these files or
the hard drive itself have been damaged, System Restore may not be accessible.
Although System Restore resolves many operating system problems, it is
possible for significant problems, such as certain types of virus or spyware
infections, to persist after recovery.
Advanced Recovery
This method completely reformats your hard drive and return your computer to
its original factory configuration resolving all software or configuration issues.
This option is best for most software related issues.
A backup of your entire current hard drive will be created in C:\BACKUP, from
which data files may be copied to permanent locations. Once you have retrieved
all desired files, this directory may be safely deleted.
In cases of virus or spyware infection, it is advisable to thoroughly scan and clean
C:\BACKUP prior to copying files out of it; for this reason, it is recommended that
you install and run your preferred third-party antivirus or antispyware utilities
prior to retrieving your data.
If viruses or spyware were present prior to running AlienRespawn v2.0, there is a
chance of re-infection from backup files if these are not successfully cleaned.
Factory System Recovery
This option is for last-resort system recovery.
This method completely reformats your hard drive and returns your computer
to its configuration as shipped. This is a complete system recovery – the entire
configuration is restored to its factory default state, resolving all software and
configuration issues. Viruses or spyware will be eliminated. However, it is advised
that you scan all external storage media to prevent re-infection.
No data backup will be performed. All saved data will be lost.
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CHAPTER 7: SYSTEM RECOVERY
Password Protection
Since AlienRespawn v2.0 has the ability to reformat your hard drive and can be
accessed without entering Windows, the password-protection functionality has
been included for your security.
This feature is disabled by default, but can be enabled through the Respawn
Settings application, described below.
CAUTION: If you forget your password, you will not be able to access
AlienRespawn v2.0, except by booting to the optional AlienRespawn v2.0
disc as described in “To Use the AlienRespawn v2.0 Disc” on page 62.
Alienware Technical Support will not be able to recover your password.
If you choose to enable password protection, you do so at your own risk.
To Enable or Change Password Settings
1. Start → All Programs→ AlienRespawn v2.0.
2. Click on the icon labeled Respawn Settings.
3. The Respawn Settings application will launch.
• If you are enabling password protection for the first time, enter the
default password, “alienware” (case-sensitive), in the appropriate field,
then click Submit.
•
If you have already defined a password, enter your current password in
the appropriate field, then click Submit.
4. To change your password, enter the new password in both fields in the
Change Password section, then click Apply.
5. To enable or disable password protection, select the check box labeled
Enable Respawn Password Protection, then click Apply.
6. When password protection is enabled, you will be prompted to enter
the password after pressing <F10> to run AlienRespawn v2.0. For more
information, see “Using AlienRespawn v2.0” on page 59.
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CHAPTER 7: SYSTEM RECOVERY
AlienRespawn v2.0 Disc
Dell DataSafe Local Backup
If you ordered the optional AlienRespawn v2.0 disc, you will receive it along with
your computer. This disc will allow you to re-deploy AlienRespawn v2.0 to a new
hard drive in the event of a hard drive failure.
Dell DataSafe Local Backup is a backup and recovery application that can restore
your computer if you lose data due to a virus attack, accidentally delete critical
files or folders, or if the hard drive crashes.
To Use the AlienRespawn v2.0 Disc
NOTE: The Alienware recovery system is set up to boot from your CDROM drive, verify (see “Boot Configuration Features” on page 30) that your
computer is set to boot from the optical drive.
1. Insert the AlienRespawn v2.0 disc into your optical drive (main drive).
2. Turn on or restart your computer.
3. Your computer will automatically boot into AlienRespawn v2.0 environment.
• If no recovery partition is detected on your computer, AlienRespawn
v2.0 will proceed directly to the Complete Recovery option, restoring
your system to its factory-shipped state.
•
This application allows you to:
•
•
Restore files and folders
Restore your hard drive to the operating state it was in when you purchased
your computer, without erasing the existing personal files and data
To schedule backups:
1. Double-click the Dell DataSafe Local Backup icon
on the taskbar.
2. Choose Full System Backup to create and schedule automatic backup of all
the data in your computer.
If an existing AlienRespawn v2.0 recovery partition is detected, you will
be prompted to choose to run the recovery process from either the hard
drive or from the disc. Running from the hard drive is recommended;
however, if this fails, running from the disc may resolve the problem.
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CHAPTER 7: SYSTEM RECOVERY
To restore data:
1. Turn off your computer.
2. Disconnect all the devices connected to the computer (such as USB drive,
printer, etc.) and remove any recently added internal hardware.
NOTE: Do not disconnect the monitor, keyboard, mouse, and the power
cable.
3. Turn on your computer.
4. When the Alienware logo appears, press <F8> several times to access the
Advanced Boot Options window.
NOTE: If you wait too long and the operating system logo appears, continue
to wait until you see the Microsoft® Windows® desktop; then, shut down
your computer and try again.
5. Select Repair Your Computer.
6. Select Dell Factory Image Recovery and DataSafe Options and follow the
instructions on the screen.
NOTE: The restoration process might take an hour or more depending on
the size of the data to be restored.
NOTE: For more information on Dell DataSafe Local Backup, see knowledge
base article 353560 at support.dell.com.
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CHAPTER 8: BASIC SPECIFICATIONS
CHAPTER 8: BASIC SPECIFICATIONS
CHAPTER 8: BASIC SPECIFICATIONS
This chapter provides the basic specifications of your desktop. For
more detailed specifications, see the Comprehensive Specifications at
support.dell.com/manuals.
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CHAPTER 8: BASIC SPECIFICATIONS
Computer Model
Memory
Alienware Area-51
Connectors
three internally-accessible DDR3 DIMM sockets
Dimensions
Capacities
2 GB and 4 GB
Width
249 mm (9.8 inches)
Memory types
DDR3 and DDR3-XMP
Depth
635 mm (25 inches)
Minimum
6 GB
Height
557.6 mm (22 inches) (with top vents closed)
Maximum
12 GB
595.5 mm (23.4 inches) (with top vents open)
Weight (starting at)
15.4 mm (0.6 inches) (added height with the rear
foot deployed)
Back Panel Connectors
IEEE 1394
one 6-pin serial connector
31.7 kg (70 lb)
Network adapter
two 10/100/1000 Mbps RJ45 connectors
NOTE: The weight of your desktop will vary
depending on the configuration and the
manufacturing variability.
USB
six 4-pin USB 2.0-compliant connectors
eSATA
one 4-pin eSATA connector
S/PDIF
one optical and one coaxial output connector
PS/2
two 6-pin PS/2 connectors
Audio
7.1 channel line output, stereo microphone and
stereo line input connectors
Expansion slots
eight full-height expansion slot openings to six
physical expansion slot connectors on the system
board
Processor and System Chipset
Processor
Intel® Core™ i7
System chipset
Intel X58 Express
065 /
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CHAPTER 8: BASIC SPECIFICATIONS
Top Panel Connectors
Expansion Bus
IEEE 1394
one 6-pin serial connector
PCI:
USB
three 4-pin USB 2.0-compliant connectors
Connector
one
Audio
stereo headphone and microphone connectors
Connector size
124-pin connector
eSATA
one 4-pin eSATA connector
PCI Express x1:
Communications
Network adapter
10/100/1000 Mbps Ethernet LAN on system
board
Wireless (optional)
WiFi/Bluetooth wireless technology
Internally accessible
two
Connector size
36-pin connectors
PCI Express x16:
Connectors
two
Connector size
164 pins connectors
three 5.25-inch drive bays for Blu-ray Disc
combo, Blu-ray Disc writer, DVD+/-RW, or DVD
combo
one 3.5-inch drive bay for media card reader
Lanes
16
Connector
one
six 3.5-inch drive bays for SATA-II hard drives
Connector size
164 pins connector
Lanes
4
Drives
Externally accessible
Connectors
™
PCI Express x16:
066 /
066
CHAPTER 8: BASIC SPECIFICATIONS
Power
Voltage
Computer Environment
100-240 V AC, 50-60 Hz
NOTE: For information on voltage settings,
see the safety information that shipped with
your computer.
Computer Environment
Maximum shock (measured with hard drive in head-parked position and a
2-ms half-sine pulse):
Operating
40G for 2 ms with a change in velocity of
20 in/s (51 cm/s)
Non- Operating
50G for 26 ms with a change in velocity of
320 in/s (813 cm/s)
Altitude (maximum):
Temperature ranges:
Operating
10°C to 35°C (50°F to 95°F)
Storage
–10°C to 45°C (14°F to 113°F)
Relative humidity (maximum)
20% to 80% (noncondensing)
Maximum vibration (using a random-vibration spectrum that simulates user
environment):
Operating
0.25 GRMS
Non-Operating
2.2 GRMS
Operating
–15.2 to 3048 m
(–50 to 10,000 ft)
Storage
–15.2 to 10,668 m
(–50 to 35,000 ft)
Airborne contaminant level
G2 or lower as defined by
ISA-S71.04-1985
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APPENDIX A: GENERAL AND ELECTRICAL SAFETY PRECAUTIONS
APPENDIX A: GENERAL AND ELECTRICAL
SAFETY PRECAUTIONS
Computer Setup
Computer Use
•
•
•
•
•
•
•
•
•
•
•
Read all instructions marked on the product and in the documentation
before operating your computer.
Retain all safety and operating instructions.
Never use this product near water or a heat source.
Only set-up the computer on a stable work surface.
Only operate the computer using the power source type indicated on the
rating label.
Never block or cover any openings or fans in the computer case. These are
required for ventilation.
Never insert objects of any kind into the ventilation openings.
Make sure that your computer is properly grounded when in use.
Do not attempt to connect your computer into an outlet that is not properly
grounded.
If an extension cable is used with your computer, ensure that the total
ampere rating on the computer does not exceed the maximum rating on the
extension cable.
•
•
Route the power cable and all cables away from where people might walk or
trip over them. Do not allow anything to rest on the power cable.
Do not spill anything on or into your computer.
To avoid electrical shock, always disconnect all power, modem and any other
cables from the electrical outlets before handling the computer.
Electrostatic Discharge (ESD) Warning
Electrostatic Discharge (ESD) can cause damage to internal system components
if precautions are not taken. ESD is caused by static electricity and the damage
caused is usually permanent.
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APPENDIX A: GENERAL AND ELECTRICAL SAFETY PRECAUTIONS
Computer technicians wear a special wrist-strap that grounds them to the
computer’s case to prevent ESD damage. You can reduce the chances of ESD
damage by doing the following:
•
•
•
•
•
Turn off your computer’s power and wait several minutes before starting to
work.
Ground yourself by touching the case of the computer.
Touch only those items which must be replaced.
Avoid walking around while replacing items inside the case, especially if you
are on a carpet or during low temperature and low humidity.
If you have to remove peripheral cards for any reason, place them on the
portion of the computer’s case that was removed. Do not touch the edge
connectors at the bottom of the card that mate to the system board.
When Should You Contact Alienware?
•
•
•
•
The, power cable or connector is damaged.
Your computer has had liquid spilled into it.
Your computer was dropped or the case was damaged.
Normal operation of the computer does not occur when the operating
instructions are followed.
Replacement Components or Accessories
•
•
It is only advised to use replacement parts or accessories recommended by
Alienware.
Retain all boxes that were originally shipped to you in case you need to
return any merchandise.
General Safety Precautions
•
Mechanical Shock: Your computer should never be subjected to severe
mechanical shocks. Careless handling of your desktop may cause damage.
Mechanical Shock is not covered by the warranty.
•
Electrical Shock: If you do not open up your system unit, there is nothing to
worry about. Your computer protects itself against most irregularities in the
power source.
069 /
069
APPENDIX B: CONTACTING ALIENWARE
APPENDIX B: CONTACTING ALIENWARE
NOTE: If you do not have an active Internet connection, you can find
contact information on your purchase invoice, packing slip, bill, or Dell
product catalog.
Dell provides several online and telephone-based support and service options.
Because availability varies by country and product, some services may not be
available in your area.
To contact Dell for sales, technical support, or customer service issues:
1. Visit www.dell.com/contactdell.
2. Select your country or region.
3. Select the appropriate service or support link based on your need.
4. Choose the method of contacting Dell that is convenient for you.
Websites
You can learn about Alienware products and services on the following websites:
•
•
•
•
•
•
www.dell.com
www.dell.com/ap (Asian/Pacific countries only)
www.dell.com/jp (Japan only)
www.euro.dell.com (Europe only)
www.dell.com/la (Latin American and Caribbean countries)
www.dell.ca (Canada only)
You can access Alienware Support through the following websites:
•
•
•
•
support.dell.com
support.jp.dell.com (Japan only)
support.euro.dell.com (Europe only)
support.la.dell.com (Argentina, Brazil, Chile, Mexico)
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APPENDIX C: IMPORTANT INFORMATION
APPENDIX C: IMPORTANT INFORMATION
NVIDIA GeForce GTX 295 Graphics Cards
•
When you utilize dual NVIDIA GeForce GTX 295 graphics cards in a Quad SLI
configuration, HDMI output is not supported.
NOTE: NVIDIA GeForce GTX 295 graphics card’s HDMI output is limited to
single-card configurations only.
•
•
When Quad SLI is enabled on a GeForce GTX 295 graphics card, the video
quality can be optimized using the Dual Link DVI.
When you utilize a single GeForce GTX 295 graphics card with HDMI output
and not DVI or VGA, no image is displayed for about 30 seconds until
Windows loads the display driver.
For more information about the functionality of the NVIDIA GeForce GTX295
graphics card, see the NVIDIA website at http://nvidia.custhelp.com/cgi-bin/
nvidia.cfg/php/enduser/std_adp.php?p_faqid=2354.
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