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ASUS Gaming Desktop PC
ROG G20AJ
User Guide
E9351
First Edition
April 2014
2
Copyright © 2014 ASUSTeK Computer Inc. All Rights Reserved.
No part of this manual, including the products and software described in it, may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any means, except documentation kept by the purchaser for backup purposes, without the express written permission of ASUSTeK
Computer Inc. (“ASUS”).
Product warranty or service will not be extended if: (1) the product is repaired, modified or altered, unless such repair, modification of alteration is authorized in writing by ASUS; or (2) the serial number of the product is defaced or missing.
ASUS PROVIDES THIS MANUAL “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL ASUS, ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE
LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR
LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF USE OR DATA, INTERRUPTION OF BUSINESS AND THE LIKE), EVEN IF
ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING FROM ANY DEFECT OR ERROR IN THIS
MANUAL OR PRODUCT.
SPECIFICATIONS AND INFORMATION CONTAINED IN THIS MANUAL ARE FURNISHED FOR INFORMATIONAL USE
ONLY, AND ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE, AND SHOULD NOT BE CONSTRUED AS A
COMMITMENT BY ASUS. ASUS ASSUMES NO RESPONSIBILITY OR LIABILITY FOR ANY ERRORS OR INACCURACIES
THAT MAY APPEAR IN THIS MANUAL, INCLUDING THE PRODUCTS AND SOFTWARE DESCRIBED IN IT.
Products and corporate names appearing in this manual may or may not be registered trademarks or copyrights of their respective companies, and are used only for identification or explanation and to the owners’ benefit, without intent to infringe.
Contents
Chapter 1:
Getting started
Chapter 2:
Connecting devices to your computer
Chapter 3:
Using your computer
Chapter 4:
Connecting to the Internet
Chapter 5:
Troubleshooting
Appendix
Windows
8.1 User Manual
3
4
Contents
ASUS contact information
Notices
ASUS Recycling/Takeback Services
ASUS recycling and takeback programs come from our commitment to the highest standards for protecting our environment. We believe in providing solutions for you to be able to responsibly recycle our products, batteries, other components, as well as the packaging materials. Please go to http://csr.asus.com/english/Takeback.htm for the detailed recycling information in different regions.
REACH
Complying with the REACH (Registration, Evaluation, Authorisation, and Restriction of Chemicals) regulatory framework, we published the chemical substances in our products at ASUS REACH website at http://csr.asus.com/english/REACH.htm
Federal Communications Commission Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
• This device may not cause harmful interference; and
• This device must accept any interference received including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with manufacturer’s instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
The use of shielded cables for connection of the monitor to the graphics card is required to assure compliance with FCC regulations. Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.
Lithium Battery Warning
CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.
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Avertissement relatif aux batteries Lithium-Ion
MISE EN GARDE: Danger d’explosion si la pile n’est pas remplacée correctement.
Remplacer uniquement avec une pile de type semblable ou équivalent, recommandée par le fabricant. Mettez au rebut les batteries usagées conformément aux instructions du fabricant.
IC: Canadian Compliance Statement
Complies with the Canadian ICES-003 Class B specifications. This device complies with RSS 210 of Industry Canada. This Class B device meets all the requirements of the Canadian interferencecausing equipment regulations.
This device complies with Industry Canada license exempt RSS standard(s). Operation is subject to the following two conditions: this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
Cut appareil numérique de la Classe B est conforme à la norme NMB-003 du Canada. Cet appareil numérique de la Classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du
Canada.
Cet appareil est conforme aux normes CNR exemptes de licence d’Industrie Canada. Le fonctionnement est soumis aux deux conditions suivantes.
(1) cet appareil ne doit par provoquer d’interférences et
(2) cet appareil doit accepter toute interférence, y compris celles susceptibles de provoquer un fonctionnement non souhaité de l’appareil.
Canadian Department of Communications Statement
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of
Communications.
This class B digital apparatus complies with Canadian ICES-003.
KC: Korea Warning Statement
VCCI: Japan Compliance Statement
VCCI Class B Statement
This is a Class B product based on the standard of the VCCI Council. If this is used near a radio or television receiver, it may cause radio interference. Install and use equipment according to the instruction manual.
Equipment registered based on the confirmation measurement at the user installation site.
This is a product for which interference was measured at the present installation site and confirmed to comply with the standard of Voluntary Control Council for Interference by Information
Technology Equipment (VCCI). Before using the equipment at any location other than the present installation site, the member shall measure interference for confirmation and register the result to
VCCI.
RF Equipment Notices
CE: European Community Compliance Statement
The equipment complies with the RF Exposure Requirement 1999/519/EC, Council
Recommendation of 12 July 1999 on the limitation of exposure of the general public to electromagnetic fields (0–300 GHz). This wireless device complies with the R&TTE Directive.
Wireless Radio Use
This device is restricted to indoor use when operating in the 5.15 to 5.25 GHz frequency band.
Exposure to Radio Frequency Energy
The radiated output power of the Wi-Fi technology is below the FCC radio frequency exposure limits. Nevertheless, it is advised to use the wireless equipment in such a manner that the potential for human contact during normal operation is minimized.
FCC Bluetooth Wireless Compliance
The antenna used with this transmitter must not be colocated or operated in conjunction with any other antenna or transmitter subject to the conditions of the FCC Grant.
Bluetooth Industry Canada Statement
This Class B device meets all requirements of the Canadian interference-causing equipment regulations.
Cet appareil numérique de la Class B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
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BSMI: Taiwan Wireless Statement
Japan RF Equipment Statement
KC (RF Equipment)
ENERGY STAR is a joint program of the U.S. Environmental
Protection Agency and the U.S. Department of Energy helping us all save money and protect the environment through energy efficient products and practices.
All ASUS products with the ENERGY STAR logo comply with the ENERGY STAR standard, and the power management feature is enabled by default. The monitor and computer are automatically set to sleep after 10 and 30 minutes of user inactivity. To wake your computer, click the mouse or press any key on the keyboard.
Please visit http://www.energy.gov/powermanagement for detail information on power management and its benefits to the environment. In addition, please visit http://www.energystar.gov for detail information on the ENERGY STAR joint program.
*Note: Energy Star is NOT supported on Freedos and Linux-based products.
Safety information
Disconnect the AC power and peripherals before cleaning. Wipe the Desktop PC using a clean cellulose sponge or chamois cloth dampened with solution of nonabrasive detergent and a few drops of warm water then remove any extra moisture with a dry cloth.
• DO NOT place on uneven or unstable work surfaces. Seek servicing if the casing has been damaged.
• DO NOT expose to dirty or dusty environments. DO NOT operate during a gas leak.
• DO NOT place or drop objects on top and do not shove any foreign objects into the Desktop
PC.
• DO NOT expose to strong magnetic or electrical fields.
• DO NOT expose to or use near liquids, rain, or moisture. DO NOT use the modem during electrical storms.
• Battery safety warning: DO NOT throw the battery in fire. DO NOT short circuit the contacts.
DO NOT disassemble the battery.
• Use this product in environments with ambient temperatures between 0˚C (32˚F) and 40˚C
(104˚F).
• DO NOT cover the vents on the Desktop PC to prevent the system from getting overheated.
• DO NOT use damaged power cords, accessories, or other peripherals.
• To prevent electrical shock hazard, disconnect the power cable from the electrical outlet before relocating the system.
• Seek professional assistance before using an adapter or extension cord. These devices could interrupt the grounding circuit.
• Ensure that your power supply is set to the correct voltage in your area. If you are not sure about the voltage of the electrical outlet you are using, contact your local power company.
• If the power supply is broken, do not try to fix it by yourself. Contact a qualified service technician or your retailer.
Hazardous moving parts. Desktop should be completely shutdown before servicing product.
Replacing fan components should only be attempted by qualified service personnel.
Hazardous Moving Parts Warning
WARNING: Keep fingers and other body parts away from any moving parts.
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Conventions used in this guide
To ensure that you perform certain tasks properly, take note of the following symbols used throughout this manual.
DANGER/WARNING complete a task.
:
Information to prevent injury to yourself when trying to
CAUTION: Information to prevent damage to the components when trying to complete a task.
IMPORTANT: Instructions that you MUST follow to complete a task.
NOTE: Tips and additional information to help you complete a task.
Where to find more information
Refer to the following sources for additional information and for product and software updates.
ASUS websites
The ASUS website provides updated information on ASUS hardware and software products.
Refer to the ASUS website www.asus.com.
ASUS Local Technical Support
Visit ASUS website at http://support.asus.com/contact for the contact information of local
Technical Support Engineer.
The User Guide is located in the following folder in your Desktop PC:
C:\Program Files(X86)\ASUS\eManual
Package contents
ASUS Gaming Desktop PC
ROG G20AJ
Keyboard x1 Mouse x1
Power cord x1
2nd Power cord x1 (on selected models only)
Power adapter x1
2nd adapter x1 (on selected models only)
Installation Guide
Warranty Card x1
Installation Guide x1
• If any of the above items is damaged or missing, contact your retailer.
• The illustrated items above are for reference only. Actual product specifications may vary with different models.
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Chapter 1
Getting started
Welcome!
Thank you for purchasing the ASUS Desktop PC!
The ASUS Desktop PC provides cutting-edge performance, uncompromised reliability, and usercentric utilities. All these values are encapsulated in a stunningly futuristic and stylish system casing.
Read the ASUS Warranty Card before setting up your ASUS Desktop PC.
Getting to know your computer
Illustrations are for reference only. The ports, their locations and the chassis color vary with different models.
ASUS G20AJ 13
Front
14
Power button. Press this button to turn on your computer.
Optical disk drive bay. There is an optical disk drive in this bay.
Optical disk drive eject button. Press this button to eject the optical disk drive tray.
USB 3.0 ports. These Universal Serial Bus 3.0 (USB 3.0) ports connect to USB 3.0 devices such as a mouse, printer, scanner, camera, PDA, and others.
• DO NOT connect a keyboard / mouse to any USB 3.0 port when installing Windows operating system.
®
• Due to USB 3.0 controller limitations, USB 3.0 devices can only be used under a Windows ®
OS environment and after USB 3.0 driver installation.
• USB 3.0 devices can only be used as data storage only.
• We strongly recommend that you connect USB 3.0 devices to USB 3.0 ports for faster and better performance for your USB 3.0 devices.
Microphone port. This port connects to a microphone.
Headphone port. This port connects to a headphone or speaker.
LED Lighting Effect. Customizable via the lighting control in ASUS Command, this LED lighting effect shows through the pattern.
Chapter 1: Getting started
Rear
ASUS G20AJ
USB 2.0 ports. These Universal Serial Bus 2.0 (USB 2.0) ports connect to USB 2.0 devices such as a mouse, printer, scanner, camera, PDA, and others.
USB 3.0 ports. These Universal Serial Bus 3.0 (USB 3.0) ports connect to USB 3.0 devices such as a mouse, printer, scanner, camera, PDA, and others.
• DO NOT connect a keyboard / mouse to any USB 3.0 port when installing Windows ® operating system.
• Due to USB 3.0 controller limitations, USB 3.0 devices can only be used under a Windows ®
OS environment and after USB 3.0 driver installation.
• USB 3.0 devices can only be used as data storage only.
• We strongly recommend that you connect USB 3.0 devices to USB 3.0 ports for faster and better performance for your USB 3.0 devices.
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LAN (RJ-45) port. This port allows Gigabit connection to a Local Area Network (LAN) through a network hub.
ACT/LINK
LED
SPEED
LED
Activity/Link LED Speed LED
Status Description Status
OFF
ORANGE
BLINKING
No link
Linked
Data activity
OFF
ORANGE
GREEN
Description
10Mbps connection
100Mbps connection
1Gbps connection
LAN port
Side Speaker Out port (gray). This port connects to the side speakers in an 8-channel audio configuration.
Rear Speaker Out port (black). This port connects to the rear speakers in a 4, 6, and
8-channel audio configuration.
Center/Subwoofer port (orange). This port connects to the center/subwoofer speakers.
Microphone port (pink). This port connects to a microphone.
Line Out port (lime). This port connects to a headphone or speaker. In a 4.1, 5.1, or 7.1-channel configuration, the function of this port becomes Front Speaker Out.
Supported by ASUS Audio Wizard.
Line In port (light blue). This port connects to a tape, CD, DVD player, or other audio sources.
Refer to the audio configuration table below for the function of the audio ports in a 2.1, 4.1,
5.1, or 7.1-channel configuration.
Audio 2.1, 4.1, 5.1, or 7.1-channel configuration
Port
Light Blue (Rear panel)
Lime (Rear panel)
Pink (Rear panel)
Front panel
Headset 2.1-channel
Line In
-
Line Out
Mic In
4.1-channel
Rear Speaker Out
-
Front Speaker Out
Mic In
5.1-channel
Rear Speaker Out
-
Front Speaker Out
Bass/Center
7.1-channel
Rear Speaker Out
Front Speaker Out
Bass/Center
Side Speaker Out
Chapter 1: Getting started
ASUS G20AJ
ASUS Graphics Cards. The display output ports on these optional ASUS Graphics Cards may vary with different models.
HDMI port. This port is for a High-Definition Multimedia Interface (HDMI) connector, and is HDCP compliant allowing playback of HD DVD, Blu-ray, and other protected content.
Power jack 1. This port connects to an adapter (Dual adapters needed on selected models).
Power jack 2. This port connects to an adapter (Dual adapters needed on selected models).
Adapter rating:
• 180W
Input rating: 100-240V ~ 50-60Hz 2.34A
Output rating: 19V 9.23A
• 230W
Input rating: 100-240V ~ 3.2A 50-60Hz
Output rating: 19.5V 11.8A
Air vents. These vents allow air ventilation.
DO NOT block the air vents on the chassis. Always provide proper ventilation for your computer.
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Setting up your computer
This section guides you through connecting the main hardware devices, such as the external monitor, keyboard, mouse, and power cord, to your computer.
Connecting an external monitor
Connect your monitor to the onboard HDMI output port to enjoy the Eco Energy Mode.
To connect an external monitor:
1. Connect an HDMI monitor to the HDMI port on the rear panel of your computer.
2. Plug the monitor to a power source.
When connecting the monitor to the discrete graphics card, the Eco Energy Mode is disabled.
When you are doing some tasks that do not require VGA performance, such as downloading tasks, Eco Energy Mode cuts down the power supplied to the discrete graphics card for a low overall system power consumption.
Connecting a USB keyboard and a USB mouse
Connect a USB keyboard and a USB mouse to the USB ports on the rear panel of your computer.
`
Chapter 1: Getting started
Turning your computer ON
This section describes how to turn on your computer after setting up your computer.
Turning your computer ON
To turn your computer ON:
1. Turn your monitor ON.
2. Press the power button on your computer.
Power button
3. Wait until the operating system loads automatically.
For details on shutting down your Desktop PC, refer to the Windows ®
Manual, which can be found in this manual.
7 / Windows ® 8.1 User
ASUS G20AJ 19
20 Chapter 1: Getting started
Chapter 2
Connecting devices to your computer
Connecting a USB storage device
This desktop PC provides USB 2.0/1.1 and USB 3.0 ports on the front and rear panels. The USB ports allow you to connect USB devices such as storage devices.
To connect a USB storage device:
• Insert the USB storage device to your computer.
Front panel Rear panel
ASUS G20AJ
For details, refer to the section Removing a USB storage device in the Windows® 7 / Windows® 8.1
User Manual, which can be found in this manual.
21
Connecting microphone and speakers
This desktop PC comes with microphone ports and speaker ports on both the front and rear panels.
The audio I/O ports located on the rear panel allow you to connect 2.1-channel, 4.1-channel,
5.1-channel, and 7.1-channel stereo speakers.
Connecting Headphone and Mic
Connecting 2.1-channel Speakers
22 Chapter 2: Connecting devices to your computer
Connecting 4.1-channel Speakers
Connecting 5.1-channel Speakers
ASUS G20AJ 23
Connecting 7.1-channel Speakers
24 Chapter 2: Connecting devices to your computer
Connecting multiple external displays
Your desktop PC may come with VGA, HDMI, or DVI ports and allows you to connect multiple external displays.
When connecting the monitor to the discrete graphics card, the Eco Energy Mode is disabled.
Setting up multiple displays
When using multiple monitors, you are allowed to set display modes. You can use the additional monitor as a duplicate of your main display, or as an extension to enlarge your Windows desktop.
To set up multiple displays:
1. Turn off your computer.
2. Connect the two monitors to your computer and connect the power cords to the monitors.
Refer to Setting up your computer section in Chapter 1 for details on how to connect a monitor to your computer.
For some graphic cards, only the monitor that is set to be the primary display has display during
POST. The dual display function works only under Windows.
3. Turn on your computer.
4. Configure the Screen Resolution settings.
For details, refer to the section Configuring the Screen Resolution settings in the Windows® 7 /
Windows® 8.1 User Manual, which can be found in this guide.
ASUS G20AJ 25
Connecting an HDTV
Connect a High Definition TV (HDTV) to the HDMI port of your computer.
• You need an HDMI cable to connect the HDTV and the computer. The HDMI cable is purchased separately.
• To get the best display performance, ensure that your HDMI cable is less than 15 meters.
26 Chapter 2: Connecting devices to your computer
Chapter 3
Using your computer
Proper posture when using your Desktop PC
When using your Desktop PC, maintaining the proper posture is necessary to prevent strain to your wrists, hands, and other joints or muscles. This section provides you with tips on avoiding physical discomfort and possible injury while using and fully enjoying your Desktop PC.
Eye level to the top of the monitor screen
Foot rest 90˚ angles
To maintain the proper posture:
•
•
•
•
•
•
•
•
Position your computer chair to make sure that your elbows are at or slightly above the keyboard to get a comfortable typing position.
Adjust the height of your chair to make sure that your knees are slightly higher than your hips to relax the backs of your thighs. If necessary, use a footrest to raise the level of your knees.
Adjust the back of your chair so that the base of your spine is firmly supported and angled slightly backward.
Sit upright with your knees, elbows and hips at an approximately 90º angle when you are at the PC.
Place the monitor directly in front of you, and turn the top of the monitor screen even with your eye level so that your eyes look slightly downward.
Keep the mouse close to the keyboard, and if necessary, use a wrist rest for support to reduce the pressure on your wrists while typing.
Use your Desktop PC in a comfortably-lit area, and keep it away from sources of glare such as windows and straight sunlight.
Take regular mini-breaks from using your Desktop PC.
ASUS G20AJ 27
Using the optical drive
28
Inserting an optical disc
To insert an optical disc:
1. While your system is on, press the eject button to open the tray.
2. Place the disc on the optical drive with the label side outward if the desktop is positioned vertically and the label side up if the desktop is positioned horizontally.
3. Push the tray gently to close it.
4. Select a program from the AutoPlay window to access your files.
If AutoPlay is NOT enabled in your computer, to access the data on an optical disc:
• On Windows ® 7, click the Start > Computer, and double-click the CD/DVD drive icon.
• On Windows ® 8.1, hover your mouse pointer over the lower left corner of Windows ® desktop then right-click on the Start screen’s thumbnail. From the popup menu, click File
Explorer, and then double-click the CD/DVD drive icon.
Removing an optical disc
To remove an optical disc:
1. While the system is on, do either of the following to eject the tray:
• Press the eject button below the drive bay cover.
• Right-click the CD/DVD drive icon on the Computer screen, and click Eject.
To open the Computer screen on Windows ® 8.1, hover your mouse pointer over the lower left corner of Windows ® desktop then right-click on the Start screen’s thumbnail. From the popup menu, click File Explorer to open the Computer screen.
2. Remove the disc from the disc tray.
Chapter 3: Using your computer
Chapter 4
Connecting to the Internet
Wired connection
Use an RJ-45 cable to connect your computer to a DSL/cable modem or a local area network (LAN).
Connecting via a DSL/cable modem
To connect via a DSL/cable modem:
1. Set up your DSL/cable modem.
Refer to the documentation that came with your DSL/cable modem.
2. Connect one end of an RJ-45 cable to the LAN (RJ-45) port on the rear panel of your computer and the other end to a DSL/cable modem.
RJ-45 cable
Modem
ASUS G20AJ 29
3. Turn on the DSL/cable modem and your computer.
4. Configure the necessary Internet connection settings.
• Contact your network administrator for details or assistance in setting up your Internet connection.
• For details, refer to the section Configuring the Internet connection settings in the Windows® 7
/ Windows® 8.1 User Manual, which can be found in this manual.
Connecting via a local area network (LAN)
To connect via a LAN:
1. Connect one end of an RJ-45 cable to the LAN (RJ-45) port on the rear panel of your computer and the other end to your LAN.
RJ-45 cable
LAN
30
2. Turn on your computer.
3. Configure the necessary Internet connection settings.
• Contact your network administrator for details or assistance in setting up your Internet connection.
• For details, refer to the section Configuring the Internet connection settings in the Windows®
7 / Windows® 8.1 User Manual, which can be found in this manual.
Chapter 4: Connecting to the Internet
Wi-Fi connection (on selected models only)
Connect your computer to the Internet through a wireless connection.
To establish a wireless connection, you need to connect to a wireless access point (AP).
Wireless AP
Modem
For details, refer to the section Configuring the Internet connection settings in the Windows® 7 /
Windows® 8.1 User Manual, which can be found in this manual.
ASUS G20AJ 31
32 Chapter 4: Connecting to the Internet
Chapter 5
Troubleshooting
Troubleshooting
This chapter presents some problems you might encounter and the possible solutions.
?
My computer cannot be powered on and the power LED on the front panel does not light up.
•
•
•
Check if your computer is properly connected.
Check if the wall outlet is functioning.
Check if the Power Supply Unit is switched on. Refer to the section Turning your
computer ON in Chapter 1.
?
My computer hangs.
• Do the following to close the programs that are not responding:
•
1. Simultaneously press <Alt> + <Ctrl> + <Delete> keys on the keyboard, then click Task Manager.
2. Do the following based on the operating system:
On Windows ® 7: a) Click Applications tab.
b) Select the program that is not responding, then click End Task.
On Windows ® 8.1:
Under Task Manager in the Processes tab, select the program that is not responding, then click End Task.
If the keyboard is not responding, press and hold the Power button on the top of your chassis until the computer shuts down. Then press the Power button to turn it on.
?
I cannot connect to a wireless network using the ASUS WLAN Card (on selected models only)?
•
•
Ensure that you enter the correct network security key for the wireless network you want to connect to.
Connect the external antennas (optional) to the antenna connectors on the ASUS
WLAN Card and place the antennas on the top of your computer chassis for the best wireless performance.
ASUS G20AJ 33
34
?
The arrow keys on the number key pad are not working.
Check if the Number Lock LED is off. When the Number Lock LED is on, the keys on the number key pad are used to input numbers only. Press the Number Lock key to turn the LED off if you want to use the arrow keys on the number key pad.
?
No display on the monitor.
• Check if the monitor is powered on.
•
•
•
•
•
Ensure that your monitor is properly connected to the video output port on your computer.
If your computer comes with a discrete graphics card, ensure that you connect your monitor to a video output port on the discrete graphics card.
Check if any of the pins on the monitor video connector is bent. If you discover bent pins, replace the monitor video connector cable.
Check if your monitor is plugged to a power source properly.
Refer to the documentation that came with your monitor for more troubleshooting information.
?
When using multiple monitors, only one monitor has display.
• Ensure that the both monitors are powered on.
• During POST, only the monitor connected to the VGA port has display. The dual display function works only under Windows.
•
•
When a graphics card is installed on your computer, ensure that you connect the monitors to the output port on the graphics card.
Check if the multiple displays settings are correct.
?
My computer cannot detect my USB storage device.
• The first time you connect your USB storage device to your computer, Windows automatically installs a driver for it. Wait for a while and go to My Computer to check if the USB storage device is detected.
• Connect your USB storage device to another computer to test if the USB storage device is broken or malfunctions.
Chapter 5: Troubleshooting
?
I want to restore or undo changes to my computer’s system settings without affecting my personal files or data.
On Windows ® 7:
The Windows ® System Restore feature allows you to restore or undo changes to your computer’s system settings without affecting your personal data such as documents or photos. For more details, refer to the section Restoring your system in Chapter 2.
On Windows ® 8.1:
You can use Windows ® 8.1 Refresh everything without affecting your files recovery option to restore or undo changes to your computer’s system settings without affecting your personal data such as documents or photos. To use this recovery option, click Settings > PC Settings > Update and recovery > Recovery from the Charms bar, select Refresh everything without affecting your files, and click Get Started.
?
The picture on the HDTV is distorted.
• It is caused by the different resolutions of your monitor and your HDTV. Adjust the screen resolution to fit your HDTV. To change the screen resolution:
On Windows ® 7:
1. Do any of the following to open the Screen Resolution setting screen:
• Click > Control Panel > Appearance and Personalization > Display >
Change display settings.
• Right click anywhere on your Windows desktop. When the pop-up menu appears, click Personalize > Display > Change display settings.
2. Adjust the resolution. Refer to the documentation came with your HDTV for the resolution.
3. Click Apply or OK. Then click Keep Changes on the confirmation message.
On Windows ® 8.1:
Do any of the following to open the Screen Resolution setting screen:
From the Start screen a) Launch the All Apps screen and pin Control Panel on the Start screen.
For details, refer to Pinning an app on the Start screen from the section Working with Windows ® apps.
b) From the Control Panel, click Adjust screen resolution under Appearance
and Personalization.
From the Desktop Mode screen a) Launch the Desktop Mode from the Start screen.
b) Right click anywhere on your Desktop Mode screen. When the pop-up menu appears, click Personalize > Display > Change display settings.
ASUS G20AJ 35
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?
My speakers produce no sound.
• Ensure that you connect your speakers to the Line out port (lime) on the front panel or the rear panel.
• Check if your speak is connected to an electrical source and turned on.
•
•
Adjust your speakers’ volume.
Ensure that your computer’s system sounds are not Muted.
• If it is muted, the volume icon is displayed as . To enable the system sounds, click from the Windows notification area, then click .
•
• If it is not muted, click and drag the slider to adjust the volume.
Connect your speakers to another computer to test if the speakers arer working properly.
?
The DVD drive cannot read a disc.
• Check if the disc is placed with the label side facing up.
• Check if the disc is centered in the tray, especially for the discs with non-standard size or shape.
• Check if the disc is scratched or damaged.
?
The DVD drive eject button is not responding.
1. On Windows ® 7, click > Computer.
On Windows ® 8.1, hover your mouse pointer over the lower left corner of Windows ® desktop then right-click on the Start Screen’s thumbnail. From the popup menu, click File Explorer to open the Computer screen.
2. Right-click , then click Eject from the menu.
Chapter 5: Troubleshooting
Power
Problem
No power
(The power indicator is off)
Possible Cause
Incorrect power voltage
Your computer is not turned on.
Your computer’s power cord is not properly connected.
PSU (Power supply unit) problems
Action
• Set your computer’s power voltage switch to your area’s power requirements.
• Adjust the voltage settings. Ensure that the power cord is unplugged from the power outlet.
Press the power key on the front panel to ensure that your computer is turned on.
• Ensure that the power cord is properly connected.
• Use other compatible power cord.
Contact the ASUS Service Center about installing another PSU on your computer.
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Display
Problem Possible Cause
No display output after turning the computer on
(Black screen)
The signal cable is not connected to the correct
VGA port on your computer.
Signal cable problems
Action
• Connect the signal cable to the correct display port (onboard VGA or discrete
VGA port).
• If you are using a discrete VGA card, connect the signal cable to the discrete
VGA port.
Try connecting to another monitor.
LAN
Problem Possible Cause
The LAN cable is not connected.
LAN cable problems
Cannot access the
Internet
Your computer is not properly connected to a router or hub.
Network settings
Problems caused by the antivirus software
Driver problems
Action
Connect the LAN cable to your computer.
Ensure the LAN LED is on. If not, try another LAN cable. If it still does not work, contact the ASUS service center.
Ensure that your computer is properly connected to a router or hub.
Contact your Internet Service Provider
(ISP) for the correct LAN settings.
Close the anti-virus software.
Reinstall the LAN driver
Chapter 5: Troubleshooting
Audio
Problem
No Audio
Possible Cause
Speaker or headphone is connected to the wrong port.
Speaker or headphone does not work.
The front and back audio ports do not work.
Driver problems
Action
• Refer to your computer’s user manual for the correct port.
• Disconnect and reconnect the speaker to your computer.
Try using another speaker or headphone.
Try both the front and back audio ports.
If one port failed, check if the port is set to multi-channel.
Reinstall the audio driver
System
Problem
System speed is too slow
The system often hangs or freezes.
Possible Cause
Too many programs are running.
Computer virus attack
Hard disk drive failure
Memory module problems
There is not enough air ventilation for your computer.
Incompatible softwares are installed.
Action
Close some of the programs.
• Use an anti-virus software to scan for viruses and repair your computer.
• Reinstall the operating system.
• Send the damaged hard disk drive to
ASUS Service Center for servicing.
• Replace with a new hard disk drive.
• Replace with compatible memory modules.
• Remove the extra memory modules that you have installed, then try again.
• Contact the ASUS Service Center for assistance.
Move your computer to an area with better air flow.
Reinstall the OS and reinstall compatible softwares.
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CPU
Problem
Too noisy right after turning on the computer.
Possible Cause
Your computer is booting up.
The BIOS settings have been changed.
Old BIOS version
The CPU fan has been replaced.
Action
It is normal. The fan runs on its full speed when the computer is powering on. The fan slows down after entering the OS.
Restore the BIOS to its default settings.
Update the BIOS to the latest version.
Visit the ASUS Support site at http://
support.asus.com to download the latest BIOS versions.
Ensure that you are using a compatible or ASUS-recommended CPU fan.
Computer is too noisy when in use.
There is not enough air ventilation for the computer.
The system temperature is too high.
Ensure that your computer is working in an area with good air flow.
• Update the BIOS.
• If you know how to reinstall the motherboard, try to clean the inner space of the chassis.
• Contact the ASUS Service Center for assistance.
If the problem still persists, refer to your Desktop PC’s warranty card and contact the ASUS Service
Center. Visit the ASUS Support site at http://support.asus.com for the service center information.
Chapter 5: Troubleshooting
ASUS Desktop PC
Windows
®
8.1
User Manual
Appendix
Windows
®
8.1 User Manual
E8607
First Edition
August 2013
Copyright © ASUSTeK Computer Inc.
All Rights Reserved
Starting for the first time
When you start your computer for the first time, a series of screens appear to guide you in configuring the basic settings of your Windows® 8.1 operating system.
To start your Desktop PC for the first time:
1. Press the power button on your Desktop PC. Wait for a few minutes until the setup screen appears.
2. From the setup screen, pick a language to use on your Desktop PC. As other settings appear, select your country or region, app language, keyboard layout, and time zone then tap Next.
3. Carefully read the License Terms, then tap I Accept.
4. Follow the onscreen instructions to configure the following basic items:
• Personalize
• Connect
• Settings
• Your account
5. After configuring the basic items, the Windows®8.1 tutorial appears. Watch this to learn more about Windows®8.1 functionalities.
Windows
®
8.1 lock screen
The Windows®8.1 lock screen may appear when your Desktop PC enters the Windows®8.1 operating system. To proceed, tap on the lock screen or press any key on your Desktop PC's keyboard.
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Using the Windows
®
UI
The Windows ® User Interface (UI) is the tile-based display used in Windows ® 8.1. It includes the following features you can use while working on your Desktop PC.
Start screen
The Start screen appears after successfully signing in to your user account. It helps organize all the programs and applications you need in just one place.
You can press the Windows key to launch the Start screen from any apps.
live tiles User account
44
Windows
®
apps
These are apps pinned on the Start screen and displayed on tiled-format for easy access.
Some apps require signing in to your Microsoft account before they are fully launched.
Windows® 8.1 User Manual
Hotspots
Onscreen hotspots allow you to launch programs and access the settings of your Desktop PC. The functions in these hotspots can be activated using your mouse.
Hotspots on a running app
Hotspots on the Start screen
Refer to the next page for the Hotspots’ functions.
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Hotspot upper left corner lower left corner top upper and lower right corner
Action
Hover your mouse pointer then click on the recent app’s thumbnail to go back to that app.
Move your mouse pointer down to display all the running apps.
From a running app screen:
Hover your mouse pointer on the lower left corner then tap to go back to the Start screen.
NOTE: You can also press the Windows key on your keyboard to go back to the Start screen.
From the Start screen:
Hover your mouse pointer on the lower left corner then tap to go back to that app.
Hover your mouse pointer until it changes to a hand icon.
Drag then drop the app to a new location.
NOTE: This hotspot function only works on a running app or when you want to use the Snap feature. For more details, refer to Snap feature under Working with
Windows ® apps.
Hover your mouse pointer to launch the Charms bar.
Windows® 8.1 User Manual
Working with Windows
®
apps
Use your Desktop PC’s keyboard or mouse to launch and customize your apps.
•
•
Launching apps
Position your mouse pointer on an app then left-click once to launch it.
Press <Tab> twice then use the arrow keys to browse through the apps. Press <Enter> to launch your selected app.
•
Customizing apps
You can move, resize, or unpin apps from the Start screen using the following steps.
To move an app, drag and drop the app to a new location.
Resizing apps
Right-click the app to activate its settings bar, then tap and select an app tile size.
Unpinning apps
To unpin an app from the Start screen, right-click on the app to activate its settings bar then click
Unpin from Start.
Closing apps
• Move your mouse pointer on the top side of the launched app then wait for the pointer to change to a hand icon.
• Drag then drop the app to the bottom of the screen to close it.
• From the running app’s screen, press <Alt> + <F4>.
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Accessing the All Apps screen
From the All Apps screen, you can configure an apps settings or pin an app to the Start screen or to the Desktop mode taskbar.
Launching the All Apps screen
• On the Start screen, click .
• From the Start screen, press <Tab>, then press <Enter> on your keyboard.
Pinning an app on the Start screen
1. Launch the All Apps screen.
2. From the All Apps screen, right-click an app to display its settings bar.
3. From the settings bar, click Pin to Start.
48 Windows® 8.1 User Manual
Charms bar
The Charms bar is a toolbar that can be triggered on the right side of your screen. It consists of several tools that allow you to share applications and provide quick access for customizing the settings of your Desktop PC.
Charms bar
Launching the Charms bar
When called out, the Charms bar initially appears as a set of white icons. The image above shows how the Charms bar looks like once activated.
Use your Desktop PC’s mouse or keyboard to launch the Charms bar.
• Move your mouse pointer on the upper or lower right corner of the screen.
• Press + <C>.
ASUS Desktop PC 49
Inside the Charms bar
Search
This charm allows you to look for files, applications, or programs in your
Desktop PC.
Share
This charm allows you to share applications via social networking sites or email.
Start
This charm reverts the display back to the Start screen. From the Start screen, you can also use this to revert back to a recently opened app.
Devices
This charm allows you to access and share files with the devices attached to your Desktop PC such as an external display or printer.
Settings
This charm allows you to access the PC settings of your Desktop PC.
50 Windows® 8.1 User Manual
Snap feature
The Snap feature displays two apps side-by-side, allowing you to work or switch between apps.
Ensure that your Desktop PC’s screen resolution is set to 1366 x 768 pixels or higher before using the Snap feature.
Snap bar
Using Snap
To use Snap:
1. Use your Desktop PC’s mouse or keyboard to activate Snap onscreen.
Using your mouse a) Click on an app to launch it.
b) Hover the mouse pointer on the top side of your screen.
c) Once the pointer changes to a hand icon, drag and drop the app to the right or left side of the display panel.
Using your keyboard
• Launch an app then press + < . > + left or right key to place the first app on the left or right side of the display panel.
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52
Other keyboard shortcuts
Using your keyboard, you can also use the following shortcuts to help you launch applications and navigate Windows ® 8.1.
Switches between the Start screen and the last running app.
Launches the desktop.
+ <D>
Launches the Computer window on the desktop.
+ <E>
+ <F>
+ <H>
+ <I>
Opens the File search pane.
Opens the Share pane.
Opens the Settings pane.
+ <K>
+ <L>
+ <M>
+ <P>
+ <Q>
Opens the Devices pane.
Activates the Lock screen.
Minimizes all currently active screens.
Opens the Second screen pane.
Opens the Everywhere search pane.
+ <R>
+ <U>
+ <W>
Opens the Run window.
Opens Ease of Access Center.
Opens the Settings search pane.
Opens a menu box of Windows tools
+ <X>
Windows® 8.1 User Manual
Launches the magnifier and zooms in your screen.
+ <+>
Zooms out your screen.
+ <->
+ <Enter>
Opens the Narrator Settings.
Turning your Desktop PC OFF
To turn your Desktop PC OFF:
Do any of the following to shut down your Desktop PC:
• From the Charms bar, click Settings > Power > Shut down to do a normal shutdown.
• From the login screen, click Power > Shutdown.
• If your Desktop PC is unresponsive, press and hold the power button for at least four (4) seconds until your Desktop PC turns off.
Putting your Desktop PC to sleep
To put your Desktop PC on Sleep mode, press the Power button once.
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Entering the BIOS Setup
BIOS (Basic Input and Output System) stores system hardware settings that are needed for system startup in the Desktop PC.
In normal circumstances, the default BIOS settings apply to most conditions to ensure optimal performance. Do not change the default BIOS settings except in the following circumstances:
• An error message appears on the screen during the system bootup and requests you to run the BIOS Setup.
• You have installed a new system component that requires further BIOS settings or update.
Inappropriate BIOS settings may result to instability or boot failure. We strongly recommend that you change the BIOS settings only with the help of a trained service personnel.
Quickly enter the BIOS
Windows ® 8.1 boot time is quite fast, so we developed the following ways for you to quickly access the BIOS:
• Press the power button for at least four seconds to shut down your Desktop PC, then press the power button again to turn your Desktop PC back on, and press <Del> during POST.
• When your Desktop PC is off, disconnect the power cord from your Desktop PC’s power connector. Reconnect the power cord and press the power button to turn on your Desktop PC.
Press <Del> during POST.
POST (Power-On Self Test) is a series of software controlled diagnostic tests that run when you turn on your Desktop PC.
54 Windows® 8.1 User Manual
Recovering your system
Resetting your PC
The Reset your PC option restores your PC to its factory default settings.
Back up all your data before using this option.
To reset your PC:
1. Press <F9> during bootup.
2. From the screen, click Troubleshoot.
3. Select Reset your PC.
4. Click Next.
5. Select Only the drive where the Windows is installed.
6. Select Just remove my files.
7. Click Reset.
Recovering from a system image file
You can create a USB recovery drive and use this to recover your PC’s settings.
Creating a USB recovery drive
The USB storage device must have at least 16 GB available space.
All files on your USB storage device will be permanently deleted during the process. Before you proceed, ensure that you back up all your important data.
To create a USB recovery drive:
1. Launch the Control Panel from the All Apps screen.
For details, refer to Launching the All Apps screen under Working with Windows® apps.
2. From the Control Panel’s System and Security, click Find and fix problems.
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56
3. Click Recovery > Create a recovery drive.
4. Click Copy the recovery partition from the PC to the recovery drive and then click Next.
5. Select the USB storage device where you want to copy the recovery files.
6. Click Next.
7. Click Create. Wait for a while for the process to complete.
8. When the process is completed, click
Finish.
Windows® 8.1 User Manual
Removing everything and reinstalling Windows
Restoring your PC to its original factory settings can be done using the Remove everything and reinstall options in PC Settings. Refer to the steps below to use this option.
Back up all your data before using this option.
This process may take a while to complete.
1. Launch the Charm bar.
2. Click Settings > PC Settings > Update and recovery > Recovery.
3. Scroll down to view the Remove everything and reinstall Windows option. Under this option, click Get Started.
4. Follow the onscreen instructions to complete the reinstallation and reset process.
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58
ASUS contact information
ASUS contact information
ASUSTeK COMPUTER INC.
Address
Telephone
Fax
Web site
Technical Support
Telephone
Online support
15 Li-Te Road, Peitou, Taipei, Taiwan 11259
+886-2-2894-3447
+886-2-2890-7798 [email protected]
www.asus.com.tw
Technical Support
Telephone
Support fax
Online support
+86-21-38429911 support.asus.com
ASUS COMPUTER INTERNATIONAL (America)
Address
Telephone
800 Corporate Way, Fremont, CA 94539, USA
+1-510-739-3777
Fax
Web site
+1-510-608-4555 usa.asus.com
+1-812-282-2787
+1-812-284-0883 support.asus.com
ASUS COMPUTER GmbH (Germany and Austria)
Address Harkort Str. 21-23, D-40880 Ratingen, Germany
Fax
Web site
Online contact
+49-2102-959931 asus.com/de eu-rma.asus.com/sales
Technical Support
Telephone (Component)
Telephone Germany (System/Notebook/Eee/LCD)
Telephone Austria (System/Notebook/Eee/LCD)
+49-2102-5789555
+49-2102-5789557
+43-820-240513
Support Fax
Online support
+49-2102-959911
support.asus.com
Windows® 8.1 User Manual
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