Dell™ 3100MP Projector User's Guide
The information below is provided by the supplier of the referenced device without independent verification by Dell
and is subject to the restrictions and disclaimers.
Safety Instructions
About Your Projector
Installation
Using Your Projector
Troubleshooting
Specifications
Regulatory Notices
Contacting Dell
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or
death.
Information in this document is subject to change without notice.
© 2001 Coretronic Corporation.
© 2002 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly
forbidden.
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Computer Corporation; DLP and Texas
Instruments are trademarks of Texas Instruments Corporation; Microsoft and Windows are registered trademarks of
Microsoft Corporation; Macintosh is a registered trademark of Apple Computer, Inc.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks
and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade
names other than its own.
Restrictions and Disclaimers
The information contained in this document, including all instructions, cautions, and regulatory approvals and
certifications, is based upon statements provided to Dell by the manufacturer and has not been independently verified
or tested by Dell. Dell disclaims all liability in connection with any deficiencies in such information.
All statements or claims regarding the properties, capabilities, speeds, or qualifications of the part referenced in this
document are made by the manufacturer and not by Dell. Dell specifically disclaims any knowledge of the accuracy,
completeness, or substantiation for any such statements.
March 2002 Rev. A00
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Safety Instructions: Dell™ 3100MP Projector
CAUTION
Use the following safety guidelines to help protect your projector from potential damage and to ensure your own
personal safety:
The lamp becomes very hot with use. Do not attempt to replace the lamp after use until the projector
has been allowed to cool down for at least 30 minutes, and follow all instructions in "Changing the
Lamp."
Do not touch the bulb or the lamp glass at any time. The bulb may explode due to improper handling,
including the touching of the bulb or the lamp glass.
To avoid damaging the projector, allow the cooling fan to run for 3 minutes before turning off the
projector.
The remote control is equipped with a Class II laser that emits laser radiation. To reduce the risk of
injury, do not look directly into the laser light, and do not point the laser light into anyone's eyes.
Do not block the ventilation slots and openings on the projector.
Disconnect the power cord from the electrical outlet if the projector is not used for a long period of time.
Do not use the projector in an extremely hot, cold, or humid environment.
Do not use the projector in areas susceptible to excessive dust and dirt.
Do not use the projector near any appliance that generates a strong magnetic field.
Do not place the projector in direct sunlight.
Do not look into the lens while the projector is on; the bright light may hurt your eyes.
To reduce the risk of fire or electric shock, do not expose the projector to rain or moisture.
To prevent electric shock, do not open or disassemble the projector further than what is needed for lamp
replacement.
To avoid damaging the projector, ensure that the zoom lens is fully retracted before moving the projector
or placing the projector in its carrying case.
Turn off the projector and disconnect it from the electrical outlet before cleaning it. Use a soft cloth
moistened with mild detergent to clean the display housing. Do not use abrasive cleaners, waxes, or
solvents.
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About Your Projector: Dell™ 3100MP Projector
Features
Equipment
Panel Control
Main Unit
Connection Ports
Remote Control With Mouse Function and Laser Pointer
Features
Single chip 0.7" Texas Instruments DLP™ technology
True XGA, 1024 x 768 addressable pixels
3.5 lb (1.6 kg) lightweight compact design
1000 ANSI lumens brightness
Auto image re-sizing to 1024 x 768 full screen with scaling compression compatibility for UXGA, SXGA+,
XGA, SVGA, VGA, MAC, and SXGA
130-watt, user-replaceable P-VIP lamp
Compatibility with Macintosh® computers
Compatibility with NTSC, NTSC4.43, PAL, PAL-M, PAL-N, SECAM, and HDTV (1080i, 720P, 576P, 480i/P)
Remote control with mouse function and laser pointer
DVI-I connection for digital and analog video connectivity
High-definition TV compatibility
User-friendly, multilanguage on-screen display (OSD)
Advanced electronic keystone correction
User-friendly control panel with backlight
Carrying case included
Equipment
Your projector comes with all the items shown below. Ensure that you have all the items, and contact Dell if anything is
missing.
main unit
power cord
D-sub to DVI-I signal cable
S-video cable
RCA audio cable
composite video cable
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DVI-I signal cable for
HDTV/component
remote mouse Y-cable
remote control with mouse
function and laser pointer
batteries (2)
Dell 3100MP Projector
User's Guide
Dell 3100MP Projector Quick Start Card
Dell 3100MP Projector Safety and
Warranty Guide
carrying case
mini pin to mini pin cable
Panel Control
1
temperature warning light
2
four directional keys
3
power button
4
lamp warning light
5
Menu
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6
Enter
7
Source
8
Mute
9
Volume
1
panel control
2
speaker
3
power connector
4
zoom ring
5
focus ring
6
zoom lens
7
remote control receiver
8
elevator button
1
remote-mouse input connector
Main Unit
Connection Ports
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2
HDTV/component video and computer input connector
3
audio input connector
4
composite video connector
5
S-video connector
6
monitor loop-through connector
Remote Control With Mouse Function and Laser Pointer
1
light
2
Power button
3
PU button (page up)
4
laser pointer
5
volume controls
6
Mute button
7
Freeze button
8
directional pad
9
R-Sync button
10
Source button
11
PD button (page down)
12
keystone correction
13
zoom in/zoom out
14
Menu button
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CAUTION: The remote control has a Class II laser that emits radiation. To reduce the risk of injury to the
eyes, do not look directly into the laser light on the remote control and do not point the laser light into anyone's
eyes.
Battery Disposal: Your projector remote control uses zinc-manganese batteries. If you need to
replace the batteries, see your Dell 3100MP Projector Quick Start Card.
Do not dispose of used batteries along with household waste. Contact your local waste disposal
agency for the address of the nearest battery deposit site.
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Installation: Dell™ 3100MP Projector
Connecting the Projector
Powering On/Off the Projector
Adjusting the Projected Image
Changing the Lamp
Connecting the Projector
1
power cord
2
USB
3
remote mouse Y-cable
4
D-sub to DVI-I cable
Powering On/Off the Projector
Powering On the Projector
NOTE: Turn on the projector before you turn on the source.
1. Remove the lens cap.
2. Ensure that the power cord and D-sub to DVI-I cable are securely connected. The power button light blinks
green. 3. Press the power button to turn on the projector. After approximately 5 seconds, the startup screen appears,
and the LAMP light blinks orange. After 20 seconds, the LAMP light stops blinking orange.
4. Turn on your source (computer, notebook, VCR, and so on). The projector automatically detects your source.
If the No Signal - check video cable message appears on the screen, ensure that the D-sub to DVI-I
cable is securely connected.
If you are connecting multiple sources to the projector simultaneously, press the Source button on the remote
control or panel control to select the desired source.
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1
power button
2
lens cap
Powering Off the Projector
1. Press the power button to turn off the projector. The Power off the lamp? message appears on the
OSD.
2. Press the power button again. The cooling fans continue to operate for about 30 seconds.
3. Disconnect the power cord from the electrical outlet and the projector.
4. If the LAMP light is solid orange, replace the lamp.
5. If the TEMP light is solid orange, the projector has overheated. The display automatically shuts down. Try
turning the display on again after the projector cools down. If the problem persists, contact Dell.
6. If you press the power button while the projector is running, the Power off the lamp? message appears
on the screen. To clear the message, press any button on the panel control or ignore the message; the
message disappears after 5 seconds.
Adjusting the Projected Image
Adjusting the Projector Height
To raise the projector:
1. Press the elevator button.
2. Raise the projector to the desired display angle, and then release the button to lock the elevator foot into
position.
3. Use the tilt adjustment wheel to fine-tune the display angle.
To lower the projector:
1. Press the elevator button.
2. Lower the projector, and then release the button to lock the elevator foot into position.
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1
elevator button
2
elevator foot
3
tilt adjustment wheel
Adjusting the Projector Zoom and Focus
CAUTION: To avoid damaging the projector, ensure that the zoom lens is fully retracted before moving the
projector or placing the projector in its carrying case.
1. Rotate the zoom ring to zoom in and out.
2. Rotate the focus ring until the image is clear. The projector focuses at distances from 3.3 ft to 39.4 ft (1 m to
12 m).
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1
zoom ring
2
focus ring
Adjusting Projection Image Size
Max.
Screen
(Diagonal) Min.
25"
21"
98"
82"
123"
102"
196"
163"
245"
204"
294"
245"
Max. 20.0"X15.0 78.4"X58.8" 98.4"X73.8" 156.8"X117.6" 196"X147" 235.2"X176.4"
(WXH)
Min. 16.8X12.6" 65.6"X49.2" 81.6"X61.2" 130.4"X97.8" 163.2"X122.4" 196.0"X147.0"
(WXH)
Distance
3.3'
13.1'
16.4'
26.2'
32.8'
39.4'
Screen
Size
*
This graph is for user reference only.
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Changing the Lamp
Replace the lamp when you see the Lamp may fail soon! Replacement suggested! message
on the screen by carefully following these instructions.
CAUTION: The lamp becomes very hot with use. Do not attempt to replace the lamp after use until the
projector has been allowed to cool down for at least 30 minutes.
Lamp Changing Procedure:
1. Turn off the projector and disconnect the
power cord.
2. Let the projector cool for at least 30
minutes.
3. Remove the two screws that secure the
lamp cover, and remove the cover.
4. Remove the three screws that secure the
lamp.
5. Pull up the lamp by its metal handle.
6. Reverse steps 1 through 5 to install the
new lamp.
7. Reset the lamp by selecting the left Lamp
Reset icon in the OSD Management
tab.
8. Dell may require that lamps replaced under
warranty are returned to Dell. Otherwise,
contact your local waste disposal agency for
the address of the nearest deposit site
CAUTION: Do not touch the bulb or the lamp glass at any time. The bulb may explode due to improper
handling, including the touching of the bulb or the lamp glass.
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Using Your Projector: Dell™ 3100MP Projector
Panel Control
Remote Control
On-Screen Display
Panel Control
Power
See "Powering On/Off the Projector."
Source
Press
to choose RGB, Digital RGB, S-video, and composite sources.
R-Sync (Resync)
Press
to synchronize the projector to the input source.
R-Sync will not operate if the OSD is displayed.
Menu
Press
to activate the OSD. Press
and
to navigate through the menu tabs.
Four Directional Keys
The four directional keys
can be used to toggle through the tabs in the OSD.
Mute
Press
to mute and unmute the projector speaker.
Volume + / Increases/decreases projector speaker volume.
Keystone
Adjusts image distortion caused by tilting the projector. (± 16 degrees)
Enter
To confirm your selection, press
while the OSD is on the screen.
Remote Control
If the remote control cover is closed:
The R-Sync button functions as the right mouse button.
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The Enter button functions as the left mouse button.
If the remote control cover is open, use the directional pad to navigate through the OSD tabs.
1
directional pad
2
Enter button
3
laser radiation caution
Power
See "Power On/Off the Projector."
Source
Press the Source button to choose RGB, Digital RGB, S-video, and composite sources.
R-Sync
If the remote control cover is open, the R-Sync button synchronizes the projector to the input source.
If the remote control cover is closed, the R-Sync button functions as the right mouse button. Directional Pad
The directional pad can be used to control mouse movement when the remote control cover is closed. The mouse
function is enabled using the remote mouse Y-cable connection between your computer and the projector.
Laser
Aim the remote control at the screen, and press and hold the Laser button to activate the laser light.
Page Up
Press the PU button to page up.
Page Down
Press the PD button to page down.
Menu
Press the Menu button to activate the OSD. Use the directional pad and Enter button to navigate through the
OSD.
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Zoom In/Out (Computer Mode Only)
Press the In button to digitally magnify an image up to 32 times on the screen. Press the Out button to reduce the
zoomed image.
This function cannot be used with SXGA+ and UXGA.
Freeze
Press the Freeze button to temporarily stop video motion. Press the button again to resume video motion.
Mute
Press the Mute button to mute or unmute the projector speaker.
Volume
Increases/decrease the speaker volume.
Keystone
Adjusts image distortion caused by tilting the projector. (± 16 degrees)
Enter
Activates the left mouse button when the remote control cover is closed.
On-Screen Display
The projector has a multilanguage OSD that can only be displayed when the projector is accepting an input
source.
The OSD allows you to make image adjustments and change a variety of settings. If the source is a computer,
the OSD shows the computer OSD. When using a video source, the OSD shows the video OSD. The
projector automatically detects the source.
When the OSD is on the screen, press
or
to navigate through the OSD tabs.
Example: Image-I--> Image-II--> Audio--> Language--> Management--> Image-I. To make a selection in a
tab, press
.
Press
or
to make a selection and adjust the settings by pressing
or
. When an item is selected,
the color of the item changes from yellowish brown to blue.
Example: Brightness--> Color Temp.--> Zoom--> Contrast--> Keystone--> Brightness
To exit the OSD, press
.
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Image-I (Computer Mode)
Brightness
Adjusts the brightness of the image.
Press
to darken the image.
Press
to lighten the image.
Contrast
Controls the degree of difference between the lightest and darkest parts of the picture.
Adjusting the contrast changes the amount of black and white in the image.
Press
to decrease the contrast.
Press
to increase the contrast.
Color Temp.
Adjusts the color temperature. The range is from 6500K to 9000K, and the default is
7050K. With the higher temperature, the screen looks colder; with the lower temperature,
the screen looks warmer.
Zoom
Press
to digitally magnify an image up to 32 times on the projection screen.
Press
to reduce the zoomed image.
Keystone (Keystone Correction)
Adjusts image distortion caused by tilting the projector. (± 16 degrees)
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Image-I (Video Mode)
Brightness
Adjusts the brightness of the image.
Press
to darken the image.
Press
to lighten the image.
Contrast
Controls the degree of difference between the lightest and darkest parts of the picture.
Adjusting the contrast changes the amount of black and white in the image.
Press
to decrease the contrast.
Press
to increase the contrast.
Color
Adjusts a video image from black and white to fully saturated color.
Press
to decrease the amount of color in the image.
Press
to increase the amount of color in the image.
Sharpness
Adjusts the sharpness of the image.
Press
to decrease the sharpness.
Press
to increase the sharpness.
Tint
Adjusts the color balance of red and green.
Press
to increase the amount of green in the image.
Press
to increase the amount of red in the image.
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Image-II (Computer Mode)
Frequency
Changes the display data frequency to match the frequency of your computer graphic
card. If you experience a vertical flickering bar, use the frequency function to make an
adjustment.
Tracking
Synchronizes the signal timing of the display with that of the graphic card. If you
experience an unstable or flickering image, use the tracking function to correct it.
16 : 9 / 4 : 3
Select this function to fit your desired aspect ratio type.
Horizontal Position
Press
to move the image left.
Press
to move the image right.
Vertical Position
Press
to move the image down.
Press
to move the image up.
Reset
Select Yes to reset the display to its factory default settings. Reset items include both
Image-I and Image-II settings.
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Image-II (Video Mode)
Keystone Correction
Adjusts image distortion caused by tilting the projector. (± 16 degrees)
16 : 9 / 4 : 3
Select this function to fit your desired aspect ratio type.
Color Temp.
Adjusts the color temperature setting. The range is from 6500K to 9000K, and the default
is 7050K. With the higher temperature settings, the screen looks colder; with the lower
temperature, the screen looks warmer.
Reset
Select Yes to reset the display to its factory default settings. Reset items include both
Image-I and Image-II settings.
Audio
Volume
Press
to decrease the volume.
Press
to increase the volume.
Treble
Controls the higher frequencies of your audio source.
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Press
to decrease the treble.
Press
to increase the treble.
Bass
Controls the lower frequencies of your audio source.
Press
to decrease the bass.
Press
to increase the bass.
Stereo / Mono
Mono
: Mono sound effect.
Stereo
: Stereo sound effect.
Mute
Select the left icon to mute the volume.
Select the right icon to unmute the volume.
Language
Language
Press
or
to select the language you prefer.
Management
Menu Location
Selects the location of the OSD on the screen.
Projection
Front-Desktop
The default setting.
Rear-Desktop
The projector reverses the image so you can project from behind a translucent
screen.
Front-Ceiling
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The projector turns the image upside down for ceiling-mounted projection.
Rear-Ceiling
The projector simultaneously reverses and turns the image upside down. You can
project from behind a translucent screen with a ceiling-mounted projection.
Signal Type
Select signal type from RGB, HDTV, and component video sources.
Lamp Reminder
The Lamp may fail soon! Replacement suggested! message appears on the
screen 30 hours before the end of lamp life. Use this function to show or hide the
message.
Lamp Reset
Use this function only after a new lamp is installed in the projector. Select the left Lamp
Reset icon (light bulb and arrow under the icon), and press the Enter button to accept
the new lamp.
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Troubleshooting: Dell™ 3100MP Projector
No image appears on the screen
Partial, scrolling, or incorrectly displayed image
The screen does not display your presentation
Image is unstable or flickering
Image has vertical flickering bar
Image is out of focus
The screen is outstretched when displaying 16:9 DVD
Image is reversed
Lamp burns out or makes a popping sound
If you experience problems with your projector, see the following troubleshooting tips. If the problem persists, contact
Dell.
No image appears on the screen
If you are using a portable computer, press
.
Ensure that all the cables are correctly and securely connected as described in "Connecting
the Projector."
Ensure that the pins of the connectors are not bent or broken.
Ensure that the lamp is securely installed (see "Changing the Lamp").
Ensure that the lens cap is removed and the projector is turned on.
Partial, scrolling, or incorrectly displayed image
Press the R-Sync button on the remote control or the panel control.
If you are using a desktop computer and the resolution of your computer is set higher than
1024 x 768, follow the steps below to reset the resolution.
For Microsoft® Windows® 95, Windows 98, Windows 2000, and Windows XP:
1. Open the Control Panel, and then double click Display.
2. Click the Settings tab.
3. Verify that the resolution setting in Desktop Area is less than or equal to 1024 x 768
resolution.
If the projector still does not display the image correctly, change the monitor display:
Follow steps 1 and 2. Click Advanced Properties.
4. Click the Change button in the Monitor tab.
5. Click Show all devices. Then click Standard monitor types in the
Manufacturer box; click to select the resolution mode you need in the Models box.
6. Verify that the resolution setting of the monitor display is less than or equal to 1024 x
768.
If you are using a portable computer:
1. Set the resolution of the computer.
2. Press
.
If you experience difficulty in changing resolutions or your monitor freezes, restart all the
equipment and the projector.
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The screen does not display your presentation
If you are using a portable computer, press
.
Image is unstable or flickering
Adjust the tracking in the OSD Image-II tab.
Change the monitor color setting on your computer.
Image has vertical flickering bar
Adjust the frequency in the OSD Image-II tab.
Check and reconfigure the display mode of your graphic card to make it compatible with the
projector.
Image is out of focus
Adjust the focus ring on the projector lens.
Ensure that the projection screen is within the required distance from the projector (3.3ft
[1m] to 39.4ft [12m]).
The screen is outstretched when displaying 16:9 DVD
The projector automatically detects 16:9 DVD and adjusts the aspect ratio by digitization to full screen with a 4:3
default setting.
If the projector is still outstretched, adjust the aspect ratio as follows:
If you are playing a 16:9 DVD, select 4:3 aspect ratio type on your DVD player.
If you cannot select 4:3 aspect ratio type on your DVD player, select 4:3 OSD function.
Image is reversed
Select Management from the OSD.
Lamp burns out or makes a popping sound
When the lamp reaches its end of life, it will burn out and may make a loud popping sound.
If this occurs, the projector will not turn back on until the lamp is replaced. To replace the
lamp, see "Changing the Lamp".
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Specifications: Dell™ 3100MP Projector
Light Valve
single-chip DLP™ technology
Contrast Ratio
280:1 (Full On/Full Off)
Lamp
130-watt, user-replaceable P-VIP lamp
Number of Pixels
1024 x 768
Displayable Color
16.7M colors
Projection Lens
F/2.21–2.47, f=28.55–34.28 mm with 1.2x manual zoom lens
Projection Screen Size
21–294 inches (diagonal)
Projection Distance
3.3–39.4 ft (1m–12m)
Video Compatibility
NTSC, NTSC 4.43, PAL, PAL-M, PAL-N, SECAM, and HDTV
(1080i, 720P, 576P, 480i/P)-compatibility
Composite video and S-video capability
H. Frequency
15kHz–100kHz horizontal scan
V. Frequency
43Hz–120Hz vertical refresh
Multimedia Audio
one internal speaker with 2-watt output
Power Supply
universal 100–240V AC 50–60 Hz
Power Consumption
180 watts at normal operation
I/O Connectors
power: AC power input socket
computer input: one 30-pin DVI-I for analog/digital/component
and HDTV signal
computer output: one 15-pin D-sub
video input: one composite video RCA and one S-Video
audio input: one phone jack
mouse input: one 8-pin connector for remote mouse (USB and
RS232)
Weight
3.5 lb (1.6 kg)
Dimensions (W x H x D)
2.0 x 6.9 x 8.9 inches (52 x 176 x 225 mm)
Environmental
operating temperature: 10 o C–40 o C (50o F–104 o F)
humidity: 80% maximum
storage temperature: –20o C to 60 o C (–4 o F to 140o F)
humidity: 80% maximum
FCC, CE, VCCI, UL, cUL, TUV GS, ICES-003, MIC, BSMI, CTick, NEMKO, GOST, PCBC, CCIB, PSB, EK, EZU, IRAM,
NOM
Safety Regulation
Compatibility Modes
Mode
Resolution
VGA
VGA
(ANALOG)
(DIGITAL)
V. Frequency
(Hz)
H. Frequency
(KHz)
V. Frequency
(Hz)
H. Frequency
(KHz)
640X350
70
31.5
70
31.5
640X350
85
37.9
85
37.9
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VGA
640X400
85
37.9
85
37.9
VGA
640X480
60
31.5
60
31.5
VGA
640X480
72
37.9
72
37.9
VGA
640X480
75
37.5
75
37.5
VGA
640X480
85
43.3
85
43.3
VGA
720X400
70
31.5
70
31.5
VGA
720X400
85
37.9
85
37.9
SVGA
800X600
56
35.2
56
35.2
SVGA
800X600
60
37.9
60
37.9
SVGA
800X600
72
48.1
72
48.1
SVGA
800X600
75
46.9
75
46.9
SVGA
800X600
85
53.7
85
53.7
XGA
1024X768
43.4
35.5
XGA
1024X768
60
48.4
60
48.4
XGA
1024X768
70
56.5
70
56.5
XGA
1024X768
75
60.0
75
60.0
XGA
1024X768
85
68.7
-
-
*SXGA
1280X1024
60
63.98
-
-
*SXGA
1280X1024
75
79.98
-
-
*SXGA
1280X1024
85
91.1
-
-
*SXGA +
1400X1050
60
63.98
-
-
*UXGA
1600X1200
60
75.0
-
-
MAC LC13*
640X480
66.66
34.98
-
-
MAC II 13*
640X480
66.68
35
-
-
MAC 16*
832X624
74.55
49.725
-
-
MAC 19*
1024X768
75
60.24
-
-
*MAC
1152X870
75.06
68.68
-
-
MAC G4
640X480
60
31.35
-
-
MAC G4
640X480
120
68.03
-
-
MAC G4
1024X768
120
97.09
-
-
IMAC DV
640X480
117
60
-
-
IMAC DV
800X600
95
60
-
-
IMAC DV
1024X768
75
60
-
-
IMAC DV
1152X870
75
68.49
-
-
IMAC DV
1280X960
75
75
-
-
IMAC DV
1280X1024
85
91.1
-
-
* Compression computer image.
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Regulatory Notices: Dell™ 3100MP Projector
Federal Communications Commission (FCC) Notice (U.S. Only)
FCC Declaration of Conformity
CE Declaration of Conformity for a Class B Digital Device
Canadian Regulatory Information (Canada Only)
EN 55022 Compliance (Czech Republic Only)
VCCI Class 2 Notice (Japan Only)
MIC Notice (South Korea Only)
Polish Center for Testing and Certification Notice
NOM Information (Mexico Only)
BSMI Notice (Taiwan Only)
Regulatory Listing
Federal Communications Commission (FCC) Notice (U.S. Only)
NOTICE: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
This device may not cause harmful interference.
This device must accept any interference received including interference that may cause undesired operation.
Instructions to Users: This equipment complies with the requirements of FCC (Federal Communication
Commission) equipment provided that following conditions are met.
1. Power cable: Shielded power cable must be used.
2. Video inputs: The input signal amplitude must not exceed the specified level.
NOTICE: Changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
FCC Declaration of Conformity
According to 47 CFR, Part 15 of the FCC Rules
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* For the following named product:
DLP Projector
3100MP/DELL CHC7229
* Manufactured at:
Coretronic Corporation
We hereby declare that this device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received,
including interference that may cause undesired operation.
* FCC Rules:
Tested to comply with FCC part 15, class B
* Test site at:
Advance Data Technology Corporation
No.81-1, Lu Liao Keng, 9 Ling, Wu Lung Tsung, Chiung Lin Hsiang, Hsin Chu
Hsien, Taiwan
Coretronic Corporation
No 11, Li Hsing Rd, Scienced-Based Industrial Park, Hsinchu, Taiwan
Tel: 886-3-5772000 Fax: 886-3-5790066
* Responsible Party for
Product Compliance:
* Manufacturer Information:
Coretronic Corporation
RD Center
No 11, Li Hsing Rd, Scienced
based Industrial Park, Hsinchu,
300, Taiwan
Technology Engineering
Associate Vice President
Hsinchu, March 29, 2002
Mr. Vincent Lin
March 29, 2002
CE Declaration of Conformity for a Class B Digital Device
Directives to which conformity is declared:
EMC Directives 89/336/EEC and Amending Directive 92/31/EEC
And
Low Voltage Directive 73/23/EEC
Standards to which conformity is declared
EN55022: 1998; EN55024: 1998; EN60950 +A1+A2+A3+A4: 1992;
EN61000-3-2: 1995; EN61000-3-3: 1995
Manufacturer's Name: Coretronic Corporation
Manufacturer's Address: No 11, Li Hsing Rd, Scienced-Based Industrial Park, Hsinchu, Taiwan
Importer's Address:
Dell Computer de Mexico,
Paseo de la Reforma 2620, 11th Floor
Col. Lomas Altas Dell Product
Mexico DF
CP 11950
Type of Equipment: DLP Projector
Model Number(s): 3100MP
Reference Report Number:
Previously Declared Models:
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I, the undersigned, hereby declare that the equipment specified above conforms to the above Directive(s) and
standards.
Hsinchu, Taiwan
March 29, 2002
Mr. Vincent Lin
Head of RD Center
Canadian Regulatory Information (Canada Only)
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in
the Radio Interference Regulations of the Canadian Department of Communications.
Note that Canadian Department of Communications (DOC) regulations provide, that changes or modifications not
expressly approved by Dell Computer Corporation could void your authority to operate this equipment.
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Cet appareil numerique de la classe B respecte toutes les exigences du Reglement sur le materiel brouilleur du
Canada.
EN 55022 Compliance (Czech Republic Only)
This device belongs to Class B devices as described in EN 55022, unless it is specifically stated that it is a Class A
device on the specification label. The following applies to devices in Class A of EN 55022 (radius of protection up to
30 meters). The user of the device is obliged to take all steps necessary to remove sources of interference to
telecommunication or other devices.
VCCI Class 2 Notice (Japan Only)
This equipment complies with the limits for a Class 2 digital device (devices used in or adjacent to a residential
environment) and conforms to the standards for information technology equipment that are set by the Voluntary
Control Council for Interference for preventing radio frequency interference in residential areas.
Class B ITE
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MIC Notice (South Korea Only)
B Class Device
Please note that this device has been approved for nonbusiness purposes and may be used in any environment,
including residential areas.
Polish Center for Testing and Certification Notice
The equipment should draw power from a socket with an attached protection circuit (a three-prong socket). All
equipment that works together (computer, monitor, printer, and so on) should have the same power supply source.
The phasing conductor of the room's electrical installation should have a reserve short-circuit protection device in
the form of a fuse with a nominal value no larger than 16 amperes (A).
To completely switch off the equipment, the power supply cable must be removed from the power supply socket,
which should be located near the equipment and easily accessible.
A protection mark "B" confirms that the equipment is in compliance with the protection usage requirements of
standards PN-93/T-42107 and PN-89/E-06251.
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NOM Information (Mexico Only)
The following information is provided on the device(s) described in this document in compliance with the
requirements of the official Mexican standards (NOM)
Exporter:
Dell Computer Corporation
One Dell Way
Round Rock, TX 78682
Importer:
Dell Computer de México,
Paseo de la Reforma 2620, 11th Floor
Col. Lomas Altas
México DF
CP 11950
Ship to:
Dell Computer de Mexico,
S.A. de C.V. al Cuidado de Kuehne & Nagel
de México S. de R.I., Avenida Soles No. 55
Col. Peñon de los Baños, 15520 Mexico, D.F.
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Supply voltage:
> 100–240 VAC
Frequency:
50–60 Hz
Current consumption:
1.2 A
BSMI Notice (Taiwan Only)
Regulatory Listing
Safety Certifications:
UL 1950
cUL
NOM
CE Mark--EN60950: 1992 + A1 + A2 + A3
NEMKO
SEMKO
DEMKO
FIMKO
EZU
IEC 950
TUV GS
PCBC
GOST
CCIB
EK
PSB
IRAM
EMC Certifications:
FCC Part 15 Class B
CE Mark--EN55022:1998 Class B, EN61003-3:1995, EN55024:1998
ICES-003
EZU
NEMKO
SEMKO
DEMKO
FIMKO
PCBC
C-Tick
VCCI Class B ITE
MIC
BSMI
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Contacting Dell: Dell™ 3100MP Projector
Overview
Europe Contact Numbers
International Dialing Codes
Asia and Other Regions Contact
Numbers
Americas Contact Numbers
Overview
When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the
following sections. "International Dialing Codes" provides the various codes required to make long-distance
and international calls. "Americas Contact Numbers," "Europe Contact Numbers," and "Asia and Other
Regions Contact Numbers" provide local telephone numbers, area codes, toll-free numbers, and e-mail
addresses, if applicable, for each department or service available in various countries around the world.
If you are making a direct-dialed call to a location outside of your local telephone service area, determine
which codes to use (if any) in "International Dialing Codes," in addition to the local numbers provided in the
other sections.
For example, to place an international call from Paris, France, to Bracknell, England, dial the international
access code for France followed by the country code for the U.K., the city code for Bracknell, and then the
local number as shown in the following illustration:
To place a long-distance call within your own country, use area codes instead of international access codes,
country codes, and city codes. For example, to call Paris, France, from Montpellier, France, dial the area
code plus the local number as shown in the following illustration:
The codes required depend on where you are calling from as well as the destination of your call; in addition,
each country has a different dialing protocol. If you need assistance in determining which codes to use,
contact a local or an international operator.
NOTES: Toll-free numbers are for use only within the country for which they are listed. Area codes are
most often used to call long distance within your own country (not internationally)—in other words,
when your call originates in the same country you are calling.
Have your Express Service Code ready when you call. The code helps Dell's automated-support
telephone system direct your call more efficiently.
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International Dialing Codes
Click a listed country to obtain the appropriate contact numbers.
International
Access Code
Country Code
City Code
00
54
11
Australia (Sydney)
0011
61
2
Austria (Vienna)
900
43
1
00
32
2
Brazil
0021
55
51
Brunei
—
673
—
011
—
Not required
Chile (Santiago)
—
56
2
China (Xiamen)
—
86
592
Czech Republic (Prague)
00
420
2
Denmark (Horsholm)
00
45
Not required
990
358
9
France (Paris) (Montpellier)
00
33
(1) (4)
Germany (Langen)
00
49
6103
001
852
Not required
Ireland (Cherrywood)
16
353
1
Italy (Milan)
00
39
02
Japan (Kawasaki)
001
81
44
Korea (Seoul)
001
82
2
Luxembourg
00
352
—
Macau
—
853
Not required
Malaysia (Penang)
00
60
4
Mexico (Colonia Granada)
00
52
Not required
Netherlands (Amsterdam)
00
31
20
New Zealand
00
64
—
Norway (Lysaker)
00
47
Not required
Poland (Warsaw)
011
48
22
Country (City)
Argentina (Buenos Aires)
Belgium (Brussels)
Canada (North York, Ontario)
Finland (Helsinki)
Hong Kong
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Portugal
00
35
—
005
65
Not required
09/091
27
11
Spain (Madrid)
00
34
91
Sweden (Upplands Vasby)
00
46
8
Switzerland (Geneva)
00
41
22
Taiwan
002
886
—
Thailand
001
66
—
U.K. (Bracknell)
010
44
1344
U.S.A. (Austin, Texas)
011
1
Not required
Singapore (Singapore)
South Africa (Johannesburg)
Americas Contact Numbers
Area
Code
Local Number or
Toll-Free Number
Country (City)
Department Name or Service
Antigua and
Barbuda
General Support
1-800-805-5924
Argentina
(Buenos Aires)
Technical Support, Customer Care
toll free: 0800 444 0733
Sales
toll free: 0810 444 3355
Tech Support Fax
11
4515-7139
Customer Care Fax
11
4515-7139
Website: www.dell.com.ar
Barbados
General Support
1-800-534-3066
Bermuda
General Support
1-800-342-0671
Brazil
Customer Support, Technical Support
toll free: 0800 90 3355
Technical Support Fax
51
481-5470
Customer Care Fax
51
481-5480
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Canada
(North York,
Ontario)
Sales
Website: www.dell.com/br
Automated Order-Status System
toll free: 1-800-433-9014
AutoTech (Automated technical support)
toll free: 1-800-247-9362
Customer Care (From outside Toronto)
toll free: 1-800-387-5759
Customer Care (From within Toronto)
416
758-2400
Customer Technical Support
toll free: 1-800-847-4096
Sales (Direct sales—from outside
Toronto)
toll free: 1-800-387-5752
Sales (Direct sales—from within Toronto)
416
758-2200
Sales (Federal government, education,
and medical)
toll free: 1-800-567-7542
Sales (Major accounts)
toll free: 1-800-387-5755
TechFax
toll free: 1-800-950-1329
Cayman Islands General Support
Chile
(Santiago)
toll free: 0800 90 3390
Sales, Customer Support, and Technical
Support
1-800-805-7541
toll free: 1230-020-4823
NOTE: Customers
in Chile call the
U.S.A. for sales,
customer, and
technical
assistance
Colombia
General Support
980-9-15-3978
Costa Rica
General Support
800-012-0435
Dominican
Republic
General Support
1-800-148-0530
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El Salvador
General Support
01-889-753-0777
Guatemala
General Support
1-800-999-0136
Jamaica
General Support
1-800-682-3639
Latin America
Customer Technical Support (Austin,
Texas, U.S.A.)
512
728-4093
Customer Service (Austin, Texas,
U.S.A.)
512
728-3619
Fax (Technical Support and Customer
Service)
(Austin, Texas, U.S.A.)
512
728-3883
Sales (Austin, Texas, U.S.A.)
512
728-4397
SalesFax (Austin, Texas, U.S.A.)
512
728-4600
728-3772
NOTE: Customers
in Latin America
call the U.S.A. for
sales, customer,
and technical
assistance.
Mexico
Customer Technical Support
001-877-384-8979 or 001877-269-3383
Sales
50-81-8800 or
01-800-888-3355
Customer Service
001-877-384-8979 or 001877-269-3383
Main
50-81-8800 or
01-800-888-3355
Netherlands
Antilles
General Support
001-800-882-15194
Nicaragua
General Support
001-800-220-1006
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Panama
General Support
001-800-507-0962
Peru
General Support
0800-50-669
Puerto Rico
General Support
800-805-7545
St. Lucia
General Support
1-800-882-1521
Trinidad and
Tobago
General Support
1-800-805-8035
U.S.A.
(Austin, Texas)
Automated Order-Status System
toll free: 1-800-433-9014
toll free: 1-800-247-9362
AutoTech (For portable and desktop
computers)
Dell Home and Small Business Group (For portable and desktop computers):
Customer Technical Support (Return
Material Authorization Numbers)
Customer Technical Support
(Home sales purchased via
www.dell.com) Customer Service
(Credit Return Authorization Numbers)
toll free: 1-800-624-9896
toll free: 1-877-576-3355
toll free: 1-800-624-9897
National Accounts (Systems purchased by established Dell national accounts
[have your account number handy] or value-added resellers [VARs]):
Customer Service and Technical Support
(Return Material Authorization Numbers)
toll free: 1-800-822-8965
Public Americas (Systems purchased by governmental agencies [local, state, or
federal], medical institutions, or educational institutions):
Customer Service and Technical Support
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toll free: 1-800-234-1490
(Return Material Authorization Numbers)
Dell Sales
toll free: 1-800-289-3355
toll free: 1-800-879-3355
Spare Parts Sales
toll free: 1-800-357-3355
Desktop and Portable Fee-Based
Technical Support
toll free: 1-800-433-9005
Sales (Catalogs)
toll free: 1-800-426-5150
Fax
toll free: 1-800-727-8320
TechFax
toll free: 1-800-950-1329
Dell Services for the Deaf, Hard-ofHearing, or Speech-Impaired Switchboard
U.S. Virgin
Islands
General Support
Venezuela
General Support
toll free: 1-877-DELLTTY
(1-877-335-5889)
512
338-4400
1-877-673-3355
8001-3605
Europe Contact Numbers
Area
Code
Local
Number or
Toll-Free
Number
Country (City)
Department Name or Service
Austria
(Vienna)
Switchboard
01
491 040
Home/Small Business Sales
01
795676-02
NOTE: Customers in Austria
call Langen, Germany for
Technical Support and
Customer Care.
Home/Small Business Sales Fax
01
795676-05
Home/Small Business Customer Care
01
795676-03
0660-8056
Preferred Accounts/Corporate Customer
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Care
Home/Small Business Technical Support
01
795676-04
Preferred Accounts/Corporate Technical
Support
0660-8779
Website: support.euro.dell.com
E-mail:
tech_support_central_europe@dell.com
Belgium (Brussels)
Technical Support
02
481 92 88
Customer Care
02
481 91 19
Home/Small Business Sales
Denmark
(Horsholm)
NOTE: Customers in
Denmark call Sweden for fax
technical support.
toll free: 0800
16884
Corporate Sales
02
481 91 00
Fax
02
481 92 99
Switchboard
02
481 91 00
Website: support.euro.dell.com
E-mail: tech_be@dell.com
E-mail for French Speaking Customers:
support.euro.dell.com/be/fr/emaildell/ Czech Republic
(Prague)
Technical Support
02
22 83 27 27
Customer Care
02
22 83 27 11
Fax
02
22 83 27 14
TechFax
02
22 83 27 28
Switchboard
02
22 83 27 11
Website: support.euro.dell.com
E-mail: czech_dell@dell.com
Technical Support
45170182
Relational Customer Care
45170184
Home/Small Business Customer Care
32875505
Switchboard
45170100
Fax Technical Support (Upplands Vasby,
Sweden)
46
859005594
Fax Switchboard
45170117
Website: support.euro.dell.com
http://www.pureglare.com.au
E-mail: den_support@dell.com
E-mail Support for Servers:
Nordic_server_support@dell.com
Finland
(Helsinki)
France
(Paris) (Montpellier)
Technical Support
09
253 313 60
Technical Support Fax
09
253 313 81
Relational Customer Care
09
253 313 38
Home/Small Business Customer Care
09
693 791 94
Fax
09
253 313 99
Switchboard
09
253 313 00
Website: support.euro.dell.com
E-mail: fin_support@dell.com Home and Small Business
Technical Support
0825
387 270
Customer Care 0825
823 833
Fax 0825
004 701
Fax (Alternative)
Switchboard 04
0825
Switchboard (Alternative)
04
Sales Germany
(Langen)
0825
99 75 40 01
004 700
99 75 40 00
004 700
Website: support.euro.dell.com E-mail:
support.euro.dell.com/fr/fr/emaildell/ Corporate
Technical Support
0825
004 719
Customer Care 0825
338 339
Fax 01
55 94 71 01
Switchboard 01
55 94 71 00
Sales
01
55 94 71 00
Website: support.euro.dell.com
E-mail:
support.euro.dell.com/fr/fr/emaildell/ Technical Support
06103
http://www.pureglare.com.au
766-7200
Home/Small Business Customer Care
Global Segment Customer Care
06103
766-9570
Preferred Accounts Customer Care
06103
766-9420
Large Accounts Customer Care
06103
766-9560
Public Accounts Customer Care
06103
766-9555
Switchboard
06103
766-7000
Website: support.euro.dell.com
E-mail:
tech_support_central_europe@dell.com Ireland
(Cherrywood)
0180-5-224400
Ireland Technical Support
1850
543 543
UK Technical Support (dial number
within UK only)
0870
908 0800
Ireland Home User Customer Care 01
204 4095
Ireland Small Business Customer Care
01
204 4444
Ireland Corporate Customer Care
01
204 4003
0870
906 0010
01 204 4444
0870
907 4000
SalesFax
01
204 0144
Ireland Fax
01
204 5960 Switchboard
01
204 4444
Website: support.euro.dell.com
E-mail: dell_direct_support@dell.com
UK Customer Care (dial number within
UK only)
Ireland Sales
UK Sales (dial number within UK only)
Italy
(Milan)
Home and Small Business
Technical Support
02
577 826 90
Customer Care 02
696 821 14
Fax
02
696 821 13
Switchboard
02
696 821 11
Website: support.euro.dell.com
E-mail:
http://www.pureglare.com.au
support.euro.dell.com/it/it/emaildell/ Corporate
Technical Support
02
577 826 90
Customer Care
02
577 825 55
Fax
02
035 30
Switchboard
02
577 821
Website: support.euro.dell.com E-mail:
support.euro.dell.com/it/it/emaildell/
Luxembourg
Technical Support (Brussels, Belgium)
02
NOTE: Customers in
Luxembourg call Belgium for
sales, customer, and
technical assistance.
Home/Small Business Sales (Brussels,
Belgium)
Netherlands
(Amsterdam)
NOTE: Customers in Norway
call Sweden for fax technical
481 92 88
toll free:
080016884
Corporate Sales (Brussels, Belgium)
02
481 91 00
Customer Care (Brussels, Belgium)
02
481 91 19
Switchboard (Brussels, Belgium)
02
481 91 00
Fax (Brussels, Belgium)
02
481 92 99
Website: support.euro.dell.com
E-mail: tech_be@dell.com
Technical Support
020
581 8838
Customer Care
020
581 8740
Home/Small Business Sales
Norway
(Lysaker)
toll free: 08000663
Home/Small Business Sales Fax
020
682 7171
Corporate Sales
020
581 8818
Corporate Sales Fax
020
686 8003
Fax
020
686 8003
Switchboard
020
581 8818
Website: support.euro.dell.com
E-mail: tech_nl@dell.com
Technical Support
671 16882
Relational Customer Care
671 17514
Home/Small Business Customer Care
231 62298
http://www.pureglare.com.au
support.
Switchboard
671 16800
00
46 08 590 05
594
Fax Switchboard
671 16865
Website: support.euro.dell.com
Fax Technical Support (Upplands Vasby,
Sweden)
E-mail: nor_support@dell.com
E-mail Support for Servers:
Nordic_server_support@dell.com
Poland
(Warsaw)
Portugal
Customer Service Phone
22
57 95 700
Customer Care
22
57 95 999
Sales
22
57 95 999
Switchboard
22
57 95 999
Customer Service Fax
22
57 95 806
Fax
22
57 95 998
Website: support.euro.dell.com E-mail: pl_support@dell.com Technical Support
35
Customer Care
800 300 415
or 800 834 075
Sales
800 300 410
or 800 300 411
or 800 300 412
or 351 214 220
710
Switchboard
34
917 229 200
Fax
35
121 424 01 12
E-mail:
support.euro.dell.com/es/es/emaildell/ Spain
(Madrid)
800 834 077
Home and Small Business
Technical Support
902 100 130
Customer Care
902 118 540
Sales
902 118 541
Fax
902 118 539
Website: support.euro.dell.com http://www.pureglare.com.au
Sweden
(Upplands Vasby)
E-mail:
support.euro.dell.com/es/es/emaildell/ Corporate
Technical Support
902 100 130
Customer Care
902 118 546
Switchboard
91
722 92 00
Fax
91 722 95 83
Website: support.euro.dell.com E-mail:
support.euro.dell.com/es/es/emaildell/ Technical Support
08
590 05 199
Relational Customer Care
08
590 05 642
Home/Small Business Customer Care
08
587 70 527
Fax Technical Support
08
590 05 594
Sales
08
590 05 185
Website: support.euro.dell.com
E-mail: swe_support@dell.com Switzerland
(Geneva)
Technical Support (Home and Small
Business)
0844 811 411
Technical Support (Corporate)
0844 822 844
Customer Care (Home and Small
Business)
0848 802 202
Customer Service (Corporate)
0848 821 721
Switchboard
022
799 01 01
Fax
022
799 01 90
Website: support.euro.dell.com
E-mail for French Speaking HSB and
Corporate Customers:
support.euro.dell.com/ch/fr/emaildell/ http://www.pureglare.com.au
U.K.
(Bracknell)
Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])
0870 908 0500
Technical Support (Direct/PAD and
general)
0870
908 0800
Global Accounts Customer Care
01344
373 186
Corporate Customer Care
0870
908 0500
Preferred Accounts (500–5000
employees) Customer Care
01344
373 196
Central Government Customer Care
01344
373 193
Local Government Customer Care
01344
373 199
Home/Small Business Sales
0870
907 4000
Home/Small Business Customer Care
0870
906 0010
Corporate/Public Sector Sales
01344
860 456
Website: support.euro.dell.com
E-mail: dell_direct_support@dell.com
Asia and Other Regions Contact Numbers
Area
Code
Local Number or
Toll-Free Number
Country (City)
Department Name or Service
Australia
(Sydney)
Home and Small Business
1-300-65-55-33
Government and Business
toll free: 1-800-633-559
Preferred Accounts Division (PAD)
toll free: 1-800-060-889
Customer Care
Brunei
NOTE: Customers
in Brunei call
Malaysia for
customer
assistance.
China
(Xiamen)
toll free: 1-800-819-339
Corporate Sales
toll free: 1-800-808-385
Transaction Sales
toll free: 1-800-808-312
Fax
toll free: 1-800-818-341
Customer Technical Support
(Penang, Malaysia)
633 4966
Customer Service
(Penang, Malaysia)
633 4949
Transaction Sales
(Penang, Malaysia)
633 4955
Home and Small Business Technical
Support
toll free: 800 858 2437
http://www.pureglare.com.au
Corporate Accounts Technical
Support
Customer Experience
toll free: 800 858 2333
toll free: 800 858 2060
Home and Small Business
toll free: 800 858 2222
Preferred Accounts Division
toll free: 800 858 2062
Large Corporate Accounts North
toll free: 800 858 2999
Large Corporate Accounts East
toll free: 800 858 2020
Large Corporate Accounts South
toll free: 800 858 2355
Large Corporate Accounts GCP
toll free: 800 858 2055
Large Corporate Accounts HK
toll free: 800 964108
Large Corporate Accounts GCP HK
toll free: 800 907308
Hong Kong
Technical Support
toll free: 800 96 4107
NOTE: Customers
in Hong Kong call
Malaysia for
customer
assistance.
Customer Service (Penang, Malaysia)
633 4949
Transaction Sales
toll free: 800 96 4109
Corporate Sales
toll free: 800 96 4108
India
Technical Support
1600-33-8045
Sales
1600-33-8044
Japan
(Kawasaki) Technical Support
044
toll free: 0120-1982-26 or
toll free: 0120-1984-33
Technical Support Outside of Japan
044
520-1435
or
556-3894
Customer Care
044
556-4240
24-Hour Automated Order Status
Service
044
556-3801
Individual User 044
556-1657
Business Sales Division (Up to 400
employees)
044
556-3494
Public Sales (Government agencies, education institutions, and medical
institutions)
044
556-3440
Preferred Accounts Division Sales
(Over 400 employees)
044
556-3433
http://www.pureglare.com.au
Global Segment Japan
044
556-3469
Large Corporate Accounts Sales
(Over 3500 employees)
044
556-3440
Faxbox Service
044
556-3490
Switchboard
044
556-4300
Web site: support.jp.dell.com
Korea
(Seoul)
Technical Support
toll free: 080-200-3800
Sales
toll free: 080-200-3600
Customer Service (Penang, Malaysia)
toll free: 604-633-4949
Customer Service (Seoul, Korea)
080-200-3800
Fax
2194-6202
Switchboard
2194-6000
Macau
Technical Support
toll free: 0800 582
NOTE: Customers
in Macau call
Malaysia for
customer
assistance.
Customer Service (Penang, Malaysia)
633 4949
Transaction Sales
toll free: 0800 581
Technical Support
toll free: 1 800 888 298
Customer Service
04
Transaction Sales
toll free: 1 800 888 202
Corporate Sales
toll free: 1 800 888 213
Malaysia
(Penang)
New Zealand
Home and Small Business
633 4949
0800 446 255
Government and Business
0800 444 617
Sales
0800 441 567
Fax
0800 441 566
Singapore
(Singapore)
Technical Support
toll free: 800 6011 051
NOTE: Customers
in Singapore call
Malaysia for
customer
assistance.
Transaction Sales
toll free: 800 6011 054
Corporate Sales
toll free: 800 6011 053
South Africa
(Johannesburg)
Technical Support
011
709 7710
Customer Care
011
709 7707
Customer Service (Penang, Malaysia)
http://www.pureglare.com.au
04
633 4949
Sales
011
709 7700
Fax
011
706 0495
Switchboard
011
709 7700
Website: support.euro.dell.com
E-mail: dell_za_support@dell.com
Southeast
Customer Technical Support,
Asian/Pacific
Customer Service, and Sales
Countries
(Penang, Malaysia)
(excluding
Australia, Brunei,
China, Hong Kong,
Japan, Korea,
Macau, Malaysia,
New Zealand,
Singapore, Taiwan,
and Thailand—refer
to individual listings
for these countries)
60 4 633-4810
Taiwan
Technical Support
toll free: 0080 60 1225
Technical Support (Servers)
toll free: 0080 60 1256
Customer Service (Penang, Malaysia) 633 4949
Transaction Sales
toll free:
0080 651 228/0800 33 556
Corporate Sales
toll free:
0080 651 227/0800 33 555
Thailand
Technical Support
toll free: 088 006 007
NOTE: Customers
in Thailand call
Malaysia for
customer
assistance.
Customer Service (Penang, Malaysia)
633 4949
Sales
toll free: 088 006 009
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