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NURIT 8000
Installation Guide
VeriFone Part Number DOC113EN06-A, Revision A
NURIT 8000 Installation Guide
© 2009 VeriFone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc.
The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied “As-Is.”
VeriFone, the VeriFone logo, VeriCentre, Verix, and NURIT are registered trademarks of VeriFone. Other brand names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local VeriFone Support Team.
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA www.verifone.com
VeriFone Part Number DOC113EN06-A, Revision A
C
ONTENTS
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Opening and Closing Battery/Card Compartment Cover . . . . . . . . . . . . . . . . . . 14
Connecting and Removing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Powering On and Off the Terminal With a Battery Pack. . . . . . . . . . . . . . . . 20
Removing the Paper Roll From the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . 22
NURIT 8000 I NSTALLATION G UIDE
3
C ONTENTS
Environmental, Regulatory, and Performance Specifications . . . . . . . . . . . . . . 29
User Interactions and Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
NURIT 8000 Appears to Have No Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Transactions Cannot be Completed Successfully . . . . . . . . . . . . . . . . . . . . . . . 34
Wireless Communication Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Operation with Peripheral Device Not Successful . . . . . . . . . . . . . . . . . . . . . . . 35
Printer Continues Printing When Out of Paper. . . . . . . . . . . . . . . . . . . . . . . . . . 35
Magnetic Stripe Card Reader Does Not Function Properly . . . . . . . . . . . . . . . . 35
Smart Card Reader Does Not Function Properly . . . . . . . . . . . . . . . . . . . . . . . . 35
An Incorrect Response or Data Is Obtained. . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
“Tampered Device” Displayed On Screen and Keypad Inoperable . . . . . . . . . . 36
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
4 NURIT 8000 I NSTALLATION G UIDE
P
REFACE
Use this guide as the primary source of information for setting up and installing the
NURIT 8000.
Audience
This guide provides a simple description of the NURIT 8000’s features as well as basic information for the device’s installation and configuration.
Organization
This guide is organized as follows:
Chapter 1 , Overview . Provides an overview of the NURIT 8000.
Chapter 2 , Setup . Explains the setup and installation of NURIT 8000, selecting its
location, and establishing connections with other devices.
Chapter 3 , Specifications . Discusses power requirements and dimensions of the
NURIT 8000.
Chapter 4 , Maintenance and Cleaning
. Explains maintenance of the NURIT 8000.
Chapter 5 , Troubleshooting Guidelines
. Provides troubleshooting guidelines for problems related to the NURIT 8000’s installation and configuration.
Chapter 6 , Service and Support
. Provides information for contacting your local
VeriFone service provider and on how to order accessories or documents from
VeriFone.
Related
Documentation
To learn more about NURIT 8000, refer to the following set of documents:
NURIT 8000 Quick Installation Guide
NURIT 8000 Certifications and Regulations Sheet
VPN DOC113EN04-A
VPN DOC113EN05-A
Guide
Conventions
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning
Blue
Italics
NOTE
Text in blue indicates terms that are cross references.
Italic typeface indicates book titles or emphasis.
The pencil icon is used to highlight important information.
Example
See
.
You must not use this unit underwater.
Box contents, including interconnection cable types, may vary according to specific model.
NURIT 8000 I NSTALLATION G UIDE
5
P REFACE
Guide Conventions
Table 1 Document Conventions
Convention Meaning
CAUTION
The caution symbol indicates hardware or software failure, or loss of data.
Example
The unit is not waterproof or dustproof, and is intended for indoor use only.
WARNING
The lighting symbol is used as a warning when bodily injury might occur.
Due to risk of shock do not use the terminal near water.
Acronym Definitions Various acronyms are used in place of the full definition.
presents acronyms and their definitions.
Table 2
Acronym
OS
PC
PIN
POS
RAM
RJ45
RS232
SAM
AC
DC
ECR
LED
LCD
MRA
MSAM
MSR
SDIO
SC
SD Card
SIM
VPN
WiFi
Acronym Definitions
Definitions
Alternating Current
Direct Current
Electronic Cash Register
Light Emitting Diode
Liquid Crystal Display
Merchandise Return Authorization
Micromodule-size Security Access Module
Magnetic Stripe Reader
Operating System
Personal Computer
Personal Identification Number
Point-of-Sale
Random Access Memory
Registered Jack 45
Recommended Standard 232
Security Access Module
Secure Digital Iput/Output
Smart Card (Integrated Chip Card)
Secure Digital Card
Subscriber Identity Module
VeriFone Part Number
Wireless Fidelity
6 NURIT 8000 I NSTALLATION G UIDE
C HAPTER 1
Overview
This chapter provides a brief description of the NURIT 8000.
NURIT 8000
The NURIT 8000 Wirless Palmtop Terminal is one of the most advanced, versatile, secure, and convenient POS terminals manufactured today.
Figure 1 The NURIT 8000 Terminal
Features at a
Glance
The following is a list of features of the NURIT 8000:
Table 3 NURIT 8000 Features
Feature
LCD Display
Keypad
Smart Card Reader
•
Description
Graphical LCD display
• Black and White
• 128 x 128 pixels
• Application-dependent touch screen, with stylus
• 18 keys comprised of:
• 10-key telephone-style keypad
• 8 function and special keys
• Integrated, front-entry, EMV-compliant smart card reader
• Integrated, bi-directional magnetic stripe card reader Magnetic Stripe
Card Reader
SAM-SD/MMC
Cards
Compartment
SIM Connector
•
• Compartment for up to two SAM cards
Compartment for up to one SD/MMC card
Note: Configuration is model-dependent.
• Connector for the insertion of a SIM card (model dependent)
NURIT 8000 I NSTALLATION G UIDE
7
O VERVIEW
Features at a Glance
Table 3
Feature
Thermal Printer
Terminal Interface
Connector
Radio
Power
NURIT 8000 Features
Description
• Integrated printer uses thermal paper
• Easy-load mechanism
• Barrel power ( POWER ) connector
• Data connector
• Internal antenna, located under paper roll, with power supply
• GSM
Note: Configuration is model-dependent.
• AC/DC adapter (safety approved)
Operating System
Accessories
Output: 9-10 V at 1 A
Note: The AC/DC adapter must be approved by the relevant authorities in the country where the equipment is sold.
• Ported NURIT for maximum application portability
• Car adapter
• External modem
8 NURIT 8000 I NSTALLATION G UIDE
C HAPTER 2
Setup
This chapter describes the setup procedure for NURIT 8000, in the following sections:
•
•
•
•
Opening and Closing Battery/Card Compartment Cover
•
•
•
•
•
•
Using the Magnetic Stripe Card Reader
•
Selecting
Location
Use the following guidelines to select a location for the NURIT 8000.
Ease of Use • When not operated from its hand-held position, place the NURIT 8000 on a flat table or countertop close to the power outlet and any peripherals.
• Maintain good ventilation.
Environmental
Factors
• Do not use the unit where there is high heat, dust, humidity, moisture, or caustic chemicals or oils.
• Do not use the NURIT 8000 in a known blasting area.
• Do not use the NURIT 8000 in an area of potential explosive atmosphere, such as fuel or chemical storage or transfer facilities, or in any area where you would be advised to turn off a vehicle’s engine.
• Do not cover slots and openings of the device. They may be provided for ventilation and protection against overheating. Never place the device near radiators, or in a place where proper ventilation is not provided.
• Do not cover the terminal.
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S ETUP
Selecting Location
10
• Maintain at least 22 cm (8.5 in) of clear space around the terminal in its fixed operating location, in order to assure good ventilation.
Indoor Use
The NURIT 8000 is designed to be operated indoors in the following manner:
• Powered only by the built-in battery.
• Using the AC/DC power adapter for battery charging only.
• Using the optional external modem.
Outdoor Use
The NURIT 8000 is designed to be operated outdoors in the following manner:
• Powered only by the built-in battery.
• In a vehicle, using the optional car adapter.
CAUTION
Under no circumstances should the NURIT 8000 be powered or charged outdoors using its AC/DC adapter.
WARNING For persons using a pacemaker or other medical device, please read the following important safety notes:
Though most electronic equipment and critical medical devices are shielded against radio-frequency signals, it is important to realize the possibilities of potential interference and to know the standard precautions that may be taken.
Consult the manufacturer of your medical device to determine its level of shielding.
NOTE When the NURIT 8000 terminal is used as a secure PIN entry device:
• The customer should be able to obstruct visual observation of the PIN entry with his/her body and hand.
• The cardholder must be clearly instructed to obstruct visual observation of the PIN entry with his/her body and hand.
Failure to comply with these conditions may render the PIN pad non-compliant with ISO 9564 for PIN protection and may violate card association requirements for PIN entry devices.
Electrical
Considerations
• Avoid using this product during electrical storms.
• Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).
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Unpacking Shipping Carton
• Do not use the NURIT 8000 near water or in moist conditions.
• Never spill any liquid on the device.
• Never push objects into the device through slots (other than those specifically intended for the magnetic stripe, smart cards, SAM cards, or cable ports).
• To reduce the risk of shock, do not disassemble any of the equipment or accessories referred to in this manual. If required, take the equipment to a qualified service representative. Incorrect reassembly or opening or removing covers may expose you to dangerous voltages or other risks.
WARNING Due to risk of shock or damage, do not use the NURIT 8000 near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool.
Unpacking
Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The NURIT 8000 is a secure product and any tampering can cause it to cease to function or to operate in an unsecured manner.
WARNING
Do not use a unit that has been tampered or damaged.
The NURIT 8000 comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your
VeriFone service provider immediately.
NOTE
The package contents, including interconnection cable types, may vary according to the specific model.
Some or all of the accessories contained in the box may already be installed in the PIN pad.
To unpack the shipping carton
1 Remove and inspect the contents of the shipping carton. The NURIT 8000 carton includes the following components:
• NURIT 8000 terminal
• AC/DC power adapter
• Documentation
• Touch screen stylus
• Thermal paper roll
• Paper roll spindle
• Lithium-polymer Battery
• RS-232 — barcode reader adapter (model dependent)
• Keyboard emulation barcode reader adapter (model dependent)
• PC-Terminal cable (model dependent)
• Terminal-terminal cable (model dependent)
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Examining NURIT 8000 Features
2 Remove all plastic wrapping from the components.
3 Remove the clear protective film from the LCD screen.
4 Save the shipping carton and packing material for future repacking or moving of the device.
Examining
NURIT 8000
Features
Before you continue with the installation process, familiarize yourself with the
NURIT 8000 features:
PAPER COVER
STYLUS
LCD SCREEN
PAPER TEAR BAR
KEYPAD
MAGNETIC STRIPE CARD SLOT
Figure 2
SMART CARD SLOT
NURIT 8000 Terminal Features (Front Panel)
COMPLIANCE LABEL
MODEL/SERIAL NUMBER
BATTERY/CARD
COMPARTMENT COVER
Figure 3
DATA CONNECTOR
POWER CONNECTOR
NURIT 8000 Terminal Features (Bottom Panel)
12 NURIT 8000 I NSTALLATION G UIDE
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Examining NURIT 8000 Features
Terminal Front
Panel
The front panel of the NURIT 8000 terminal (see Figure 2
) includes the following features:
• A touch screen terminal display, backlit LCD screen.
• A stylus, with an integrated stylus storage slot.
• An 18-key, telephone-style keypad.
• A magnetic card reader on the top of the terminal. Bi-directional swiping capabilities. Swipe the card with the magnetic stripe down and left, towards the terminal and the keypad. For further directions, see
.
• A smart card reader, built into the front of the terminal. For further directions,
see Using the Smart Card Reader
.
• A thermal printer.
Terminal Bottom
Panel
The bottom panel of the NURIT 8000 terminal (see Figure 3 ) includes the
following features:
• An interconnection port panel. The interconnection port panel includes the following ports:
• A Power Socket where the power cable is plugged. For directions on
connecting the terminal to an electrical outlet, see Power Supply
.
• A Data connector. For directions on connecting to the data port, see
.
• A battery pack/card compartment with removable door. The card compartment is where the optional SIM (subscriber identity module), SAM
(security access module), and SD (secure digital) cards are installed
(configuration is model dependent).
For directions on installing and removing the battery pack/card compartment
door, see Opening and Closing Battery/Card Compartment Cover
.
For directions on installing and removing the battery pack, see
.
For directions on installing and removing the SIM, SAM, and SD cards, see
.
NOTE
VeriFone ships variants of the NURIT 8000 terminal for different markets. Your terminal may have a different configuration. The following devices may or may not be present: a smart card reader, up to four MSAM cardholders, or a battery pack. However, the basic processes described in this guide remain the same, regardless of terminal configuration.
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S ETUP
Opening and Closing Battery/Card Compartment Cover
Opening and
Closing Battery/
Card
Compartment
Cover
To access the battery/card compartment, you have to first remove the compartment cover.
NOTE
SIM, SAM, and SD card configurations are model dependent.
To remove the battery
/card compartment cover
1 Disconnect the AC/DC power adapter from the electrical power outlet.
2 Carefully place the NURIT 8000 face down on a soft, smooth surface, so as not to damage the LCD screen.
3 Secure the unit with one hand.
4 With your other hand, release the battery /card compartment cover by pressing and lifting its locking tab.
5 Lift the cover and detach it from the terminal.
Figure 4 Removing the Battery/Card Compartment Cover
14 NURIT 8000 I NSTALLATION G UIDE
S ETUP
Installing SIM, SAM, and SD Cards
To replace the battery pack/card compartment cover
1 Place the NURIT 8000 face down on a soft, smooth surface, so as not to damage the LCD screen.
Figure 5 Replacing the Battery/Card Compartment Cover
2 Insert the two hinges of the battery/card compartment cover into the hinge slots on the edge of the battery/card compartment.
3 Close the compartment cover and press down until the locking tab snaps into place.
4 Connect the AC/DC power adapter from the electrical power outlet.
Installing SIM,
SAM, and SD
Cards
Configuration of SIM, SAM, and SD cards are model dependent. You can install one SIM card, up to two SAM cards, and an SD card in the NURIT 8000 terminal, depending on the particular model.
The card compartment is shared with the battery. To gain access to the battery/ card compartment, you must first remove the battery/card compartment door. For information on removing and replacing the battery/card compartment door, see
Opening and Closing Battery/Card Compartment Cover .
NOTE
A SIM card must be installed when using a model of the NURIT 8000 that implements GSM or GPRS wireless communications technology.
To install a SIM or a
SAM card
1
Remove the battery/card compartment door. See Figure 4 .
2 If necessary, remove the battery. See
.
3 Slide the locking-clasp in the direction indicated by the engraved arrow to the
OPEN position.
4 Lift the cardholder on its hinge to a vertical position.
5 Hold the SIM/SAM card vertically, with the beveled corner at the top edge and the metallic contacts facing towards the contacts on the reader.
6 Slide the card into the cardholder.
NOTE Make sure that you first slide the end closest to the chip on the card into the grooves of the holder and that the beveled corner is on the top edge of the SAM card.
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S ETUP
Installing SIM, SAM, and SD Cards
7 Lower the SIM/SAM cardholder onto its base.
Check that the corner of the SIM/SAM card is not obstructed by the triangular protrusion at the corner of the cardholder base.
8 Lock the SAM cardholder by sliding the cardholder locking clasp to the LOCK position.
CAUTION
Do not bend or scratch the contacts of the SAM cardholder when installing or removing cards.
9 If necessary, replace the battery. See
.
10 Replace the battery/card compartment cover. See
.
16
Figure 6 Installing and Removing a SIM/SAM Card
To remove a SIM/SAM card
1 Open the card holder, by following steps 1-4 of
To install a SIM or a SAM card
and remove the card.
2
Close the card holder by following steps 7-8 of To install a SIM or a SAM card .
For further instructions, see Figure 6 .
To install an SD/MMC card
1
Remove the battery/card compartment door. See Figure 4 .
2 If necessary, remove the battery. See
.
3 Hold the SD/MMC card directly above the SD/MMC card slot, with the metal contacts facing down and the narrow edge with the beveled corner pointing towards the slot opening.
4 Lower the SD/MMC card into position.
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Installing SIM, SAM, and SD Cards
5 Press down on the SD/MMC card while sliding it into the slot, until the card snaps into place.
Figure 7 Inserting the SD/MMC Card
6 If necessary, replace the battery. See
.
7 Replace the battery/card compartment cover. See
.
To remove an SD/
MMC Card
1
Remove the battery/card compartment door. See Figure 4 .
2 If necessary, remove the battery. See
.
3 With one hand press down on the SD/MMC locking tab, while sliding the card out with your other hand.
4 Remove the SD/MMC card.
Figure 8 Removing the SD/MMC Card
5 If necessary, replace the battery. See
.
6 Replace the battery/card compartment cover. See
.
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S ETUP
Connecting the Battery
Connecting the
Battery
The NURIT 8000 terminal comes with a Lithium-polymer battery. Read this section to know how to install and remove the battery.
NOTE
Only use batteries provided by VeriFone. For information about purchasing
additional or replacement batteries, see Accessories and Documentation
.
Depending on your model of the NURIT 8000 terminal, the battery compartment may be shared with the SIM, SAM, and SD cards. To gain access to the battery/ card compartment, you must first remove the battery/card compartment door. For information on removing and replacing the battery/card compartment cover, see
Opening and Closing Battery/Card Compartment Cover .
Connecting and
Removing the
Battery
The NURIT 8000 allows you to operate the terminal without an external power supply, by using a battery.
To insert the battery 1 Remove the battery/card compartment cover. See
.
2 Hold the battery, verifying that the side with the metal contacts are facing downwards and that the rounded edge is facing towards the back of the compartment.
3 While holding the battery at a 30° angle, slide the two tabs on the front of the battery into the slots on the front wall of the compartment.
4 Push the back of the battery down, until it snaps into place.
18
Figure 9 Inserting the Battery
5 Replace the battery/card compartment cover. See
.
To remove the battery 1 Power off the terminal. See
Powering On and Off the Terminal With a Battery
.
2 Remove the battery/card compartment cover. See
.
3 Insert your fingernail into the groove at the back of the battery and lift the battery, snapping the battery out of place.
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Connecting the Battery
4 Lift and remove the battery.
Figure 10 Removing the Battery
5 Replace the battery/card compartment cover. See
.
Battery Maintenance
CAUTION
Take care when installing the battery pack. If it is installed incorrectly, it may explode. Use only a VeriFone supplied battery.
• The supplied high-performance smart Lithium-polymer battery provides 7.4
VDC at 1800 mAH (minimum) capacity.
• When fully discharged, the battery fully recharges within three hours while installed in the terminal. An 80% charge capacity is reached within one hour.
• The terminal can be connected to an AC/DC power supply indefinitely without causing damage to the battery pack.
CAUTION
When using the VeriFone-supplied AC/DC power adapter, the Lithium-polymer battery must be installed in the terminal.
• In typical use, the life span of the battery exceeds 500 charge cycles, after which, operating time decreases slowly.
• The battery pack has a self-discharge rate. It loses approximately 1% of its charge per day when not in use. Replace the battery pack when the charge capacity is too weak for normal operation.
• Remove the battery pack from the terminal if you do not intend to use your
NURIT 8000 for an extended period of time.
WARNING
Do not break open, or separate the battery.
WARNING Do not dispose of the NURIT 8000 Lithium-polymer smart battery in a fire.
LIthium-polymer batteries must be recycled or disposed of properly. Do not dispose of Lithium-polymer batteries in municipal waste sites.
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Connecting the Battery
NOTE
Extreme temperatures degrade the battery pack performance.
Battery Environmental Requirements:
•
•
•
Standard Charge: 0°C to 40°C (32°F to 104°F)
Discharge: -20°C to 50°C (-4°F to 122°F)
Storage: -20°C to 60°C (-4°F to 140°F)
Battery Charge
Status
The LED indicator on the car adapter lights according to the charge status.
Table 4 Battery Charge LED Indicator Status
Indicator
Red
Green
No light
Charge Status
The battery is charging (less than 80% charged)
The battery is charging (80% or more charged) the battery is fully charged or the charger is disconnected from the power outlet.
Powering On and
Off the Terminal
With a Battery Pack
To power on a terminal, while using a battery pack, press the ON/OFF button, on the keypad. Hold down the button until the terminal powers up.
To power off a terminal, while using a battery pack, press down on both the function ( F ) and ON/OFF buttons, simultaneously. Hold down the button until the terminal powers down.
NOTE
Powering off the terminal is only possible when the terminal is running on batteries, and not connected to an AC power supply.
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Using the Printer
Using the Printer
An integrated thermal printer is built into the NURIT 8000. Before you can process transactions in the NURIT 8000 that require a receipt or record, you must install paper in the printer.
Loading Paper into the Printer
Before using the printer, load a roll of paper into the printer.
To load paper into the printer
1 Place the terminal on a flat, stable surface.
2 Insert two fingers into the recess on the paper compartment cover, beneath the release latch.
3 Pull the opening latch up until the cover unlocks.
Figure 11 Opening the Paper Compartment
4 Remove the tape strip from a new paper roll.
5 Unroll approximately 5 cm (2 in) of paper to facilitate the loading process.
6 Hold the paper roll with the unrolled end on the underside.
7 Lower the paper roll into the paper compartment.
Figure 12 Inserting a Paper Roll
8 Pull the unrolled end of the paper approximately 2.5 cm (1 in) out of the paper compartment, ensuring that the paper feeds from the underside of the roll.
9 Make sure that the opening latch is down, in its original position.
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S ETUP
Using the Printer
10 Close the paper compartment cover, pressing down firmly, until it snaps into place.
Figure 13 Closing the Paper Compartment
Removing the Paper
Roll From the
Printer
When a roll of paper is finished, or if the paper is jammed, you may have to remove the old roll in order to replace it.
To remove a roll of thermal paper from the printer
1 Place the terminal on a flat, stable surface.
2 Insert two fingers into the recess on the paper compartment cover, beneath the release latch.
3 Pull the opening latch up until the cover unlocks.
4
Lift the paper compartment cover until it is fully open (see Figure 11 ).
5 Lift the paper roll out of the paper compartment.
22
Figure 14 Removing the Paper Roll
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Power Supply
Power Supply
The NURIT 8000 gives you the option of running the unit on battery power, or through a power adapter. The power adapter both gives power, as well as recharges the battery.
For information on using the battery, see Connecting the Battery .
Before connecting a power supply, disconnect the power cord from the power outlet.
Connect and route all cables between the NURIT 8000, ECR, and PC before plugging the power pack cord into a wall outlet or surge protector.
WARNING
Use only the VeriFone supplied AC/DC power adapter to power the NURIT 8000.
The power adapter provides electrical power to the NURIT 8000 as follows:
• AC/DC adapter (safety approved)
Output: 9-10 V at 1 A
WARNING
Do not plug the power pack into an outdoor outlet or operate the NURIT 8000 outdoors. Also, disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost.
NOTE
To protect against possible damage caused by lightning strikes and electrical surges, VeriFone recommends installing a power surge protector.
Connect one end of the power adapter cable to the Power port on the bottom of the terminal and the other into an electrical power outlet.
Figure 15 Power Supply Connection
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Power Supply
Car Adapter
Connection
The car adapter is an optional accessory. You can use the car adapter to provide power to the NURIT 8000 and to charge the installed Lithium-polymer battery.
For information on ordering a car adapter for the NURIT 8000 terminal, see
.
To connect the car adapter
Connect one end of the car adapter cable to the Power port on the back of the terminal and the other into the vehicle’s electrical power socket.
NOTE
Figure 16 Car Adapter Power Supply Connection
The LED indicator on the car adaptor indicates the charge status of the battery,
as described in Battery Charge Status .
To remove the car adapter
Unplug the car adapter from the vehicle’s electrical power socket and then from the power connector, at the front of the NURIT 8000 terminal.
24 NURIT 8000 I NSTALLATION G UIDE
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Connecting Cables
Connecting
Cables
The NURIT 8000 has the following ports to facilitate different types of cabling connections:
•
•
POWER
CONNECTOR
DATA
CONNECTOR
Figure 17 NURIT 8000 Connections
Data Connection The data cable is an accessory which may be ordered separately.
For information on ordering an external modem for the NURIT 8000 terminal, see
.
CAUTION
• Turn off the POS terminal, and any peripheral devices whenever you connect or disconnect the NURIT 8000.
• Do not disconnect the NURIT 8000 from an external device when it is processing data.
NOTE •
•
Peripheral devices may require special adapter cables for their connection to the
NURIT 8000. In addition, certain peripheral devices require an external power supply.
Refer to the product documentation of the specific peripheral devices, or contact your local VeriFone representative or service provider for further details.
To connect the data cable
1 Turn off the external device to which the base unit is to be connected and/or the NURIT 8000 terminal.
2 Insert the plug into the data port on bottom of the unit.
3 Insert the plug at the other end, into the external device.
4 Turn on the external device and/or the NURIT 8000 terminal.
Figure 18 Possible Data Connections
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Connecting Cables
To remove the data cable
1 Turn off the external device to which the base unit is connected and/or the
NURIT 8000 terminal.
2 Detach the plug from the external device.
3 Detach the plug from the data port on the bottom of the terminal.
4 Turn on the NURIT 8000 terminal.
External Modem
Connection
The External Modem is an optional accessory that has model dependent connection capabilities. You can use the high-speed modem to download applications and parameters to the NURIT 8000 via a standard telephone line. For more information, see
For information on ordering an external modem for the NURIT 8000 terminal, see
.
To connect the external modem
1 Connect the modem’s data plug into the data port on the front panel of the
NURIT 8000 terminal.
2 Connect a standard telephone line cord from the modem to a standard RJ-11 type modular telephone line outlet.
Figure 19 External Modem Connection
To disconnect the external modem
1 Disconnect the modem’s data plug from the data port on the front panel of the
NURIT 8000 terminal.
2 Disconnect the standard telephone line from the telephone outlet.
CAUTION
Do not disconnect the NURIT 8000 from an external device when it is processing data.
26 NURIT 8000 I NSTALLATION G UIDE
S ETUP
Using the Magnetic Stripe Card Reader
Using the
Magnetic Stripe
Card Reader
The magnetic stripe card reader is located at the top end of the NURIT 8000 terminal. Use the magnetic stripe card reader with a magnetic stripe card.
To use the magnetic stripe card reader
1 Hold the card with the magnetic stripe positioned down and facing towards the LCD display.
2 Insert the card into one end of the card reader slot.
3 Swipe the card in a smooth, continuous movement, all the way through the slot.
NOTE
Figure 20 Swiping Magnetic Card
For guidance, a pictogram near the card slot indicates how to swipe the magnetic stripe card in the card reader.
The magnetic stripe card reader supports bi-directional swiping of cards.
NURIT 8000 I NSTALLATION G UIDE
27
S ETUP
Using the Smart Card Reader
Using the Smart
Card Reader
The EMV-compatible smart card reader is located at the bottom end of the NURIT
8000 terminal. Use the smart card reader with a smart card.
To use the smart card reader
1 Hold the smart card horizontally, with the metal chip facing up and at the edge of the card nearest to the smart card reader slot.
2 Insert the card into the smart card reader slot.
NOTE
Figure 21 Inserting Smart Card
3 Remove the card when prompted by the POS terminal, depending on the specific application being used.
For guidance, a pictogram near the card slot indicates how to insert the smart card into the smart card reader. In addition, insertion direction arrows may be engraved or inscribed on the smart card.
28 NURIT 8000 I NSTALLATION G UIDE
C HAPTER 3
Specifications
This chapter discusses power requirements, dimensions, and other specifications of the NURIT 8000.
Specifications
The following specifications describe the NURIT 8000 physical and electrical characteristics.
Model NURIT 8020
Power Supply • AC/DC adapter (safety approved)
Output: 9-10 V at 1 A
The AC/DC adapter must be compliant with the applicable standards and/or approved by the relevant authorities in the country where the equipment is sold.
Printer Thermal; easy-load mechanism.
Modem Optional accessory.
Choice of three speeds: 14.4 Kbps, 33.6 Kbps, or 56 Kbps telephone line modem
(model dependent).
Implements synchronous or asynchronous, HDLC, TCP/IP protocols.
Supports Fast Connect connectivity.
May be supplied with the terminal as a standard accessory (model dependent).
Physical Length: 210 mm (8.27 in.). Width: 92 mm (3.62 in.). Height: 59 mm (2.32 in.).
Weight: terminal, 625 g (22.05 oz.); full shipping, 800 g (28.2 oz.).
Environmental,
Regulatory, and
Performance
Specifications
The NURIT 8000 meets all the necessary environmental, regulatory, and performance standards for its intended use and expected market. VeriFone recognizes its responsibility to minimize the environmental impacts of its operations and products. For more information on the NURIT 8000 terminal certification and regulatory details, refer to the NURIT 8000 Certifications and
Regulations (VPN DOC113EN05-A).
This device is not intended for outdoor use and is certified for indoor use only.
Temperature and
Humidity
Operating Temperature and Humidity
• Temperature: 0 o
C to +40 o
C (+32 o
F to +113 o
F)
• Humidity: 5-95% RH, non-condensing
NURIT 8000 I NSTALLATION G UIDE
29
S PECIFICATIONS
Environmental, Regulatory, and Performance Specifications
Storage Temperature and Humidity
• Temperature: -20 o C to +60 o C (-4 o F to +140 o F)
• Humidity: 5-95% RH, non-condensing
User Interactions and Responsibilities
Reference: IEEE 1725, Section 9.2
• Do not disassemble or open crush, bend or deform, puncture or shred
• Do not modify or remanufacture, attempt to insert foreign objects into the battery, immerse or expose to water or other liquids, expose to fire, explosion or other hazard.
• Only use the battery for the system for which it is specified
• Only use the battery with a charging system that has been qualified with the system per this standard. Use of an unqualified battery or charger may present a risk of fire, explosion, leakage, or other hazard.
• Do not short circuit a battery or allow metallic conductive objects to contact battery terminals.
• Replace the battery only with another battery that has been qualified with the system per this standard, IEEE-Std-1725-200x. Use of an unqualified battery may present a risk of fire, explosion, leakage or other hazard.
• Promptly dispose of used batteries in accordance with local regulations
• Battery usage by children should be supervised.
• Avoid dropping the phone or battery. If the phone or battery is dropped, especially on a hard surface, and the user suspects damage, take it to a service center for inspection.
• Improper battery use may result in a fire, explosion or other hazard.
30 NURIT 8000 I NSTALLATION G UIDE
C HAPTER 4
Maintenance and Cleaning
The NURIT 8000 has no user-serviceable parts.
CAUTION • Opening or disassembling the terminal in any way automatically erase all secret encryption keys and will render the PIN pad inoperable.
• Opening the terminal will void any warranty and security certification. It may also result in irreversible damage to the unit’s electronic circuitry.
In order to maintain the NURIT 8000 in proper working condition:
• Keep the terminal dry and in the cleanest possible working and storage environment.
• Do not store the terminal in extremely hot or cold areas.
• Do not shake or drop the terminal.
Cleaning the
NURIT 8000
Disconnect the device from the power supply and any peripherals before cleaning.
To clean the NURIT
8000
• Gently wipe off dirt from the body of the terminal with a soft, damp, lint-free cloth. A very mild dishwashing detergent can be used to dampen the cloth.
• If available, a low-pressured blower can be used to remove dirt accumulated around the keypad buttons.
• Use a soft cloth, an eyeglass lens wiper, or a lens blower to remove dust and dirt from the LCD screen.
NURIT 8000 I NSTALLATION G UIDE
31
M AINTENANCE AND C LEANING
Cleaning the NURIT 8000
• To clean the PIN pad, use a soft, damp, lint-free cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. For best results, use a VeriFone Cleaning Kit. See
..
CAUTION Never use abrasive compounds or solvents, thinner, trichloroethylene, ketonebased solvents, benzene, or synthetic cleansers– they can deteriorate plastic or rubber parts.
Do not spray cleaners or other solutions directly onto the keypad or display.
Never clean the unit with liquids. Use only a lightly dampened cloth or soft brush.
Never rub or strongly press on the LCD display.
Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning and/or a soft brush.
To clean the printer 1 Disconnect the terminal from the power supply.
2
Open the paper roll compartment cover. See Figure 11 .
3
Carefully lift the paper roll (see Figure 14 ) and remove any excess pieces of
paper or dirt that might be lodged in the compartment. If available, use a lowpressure compressed air gun.
4 Replace the paper roll. See
.
5
Close the paper roll compartment cover. See Figure 13 .
32 NURIT 8000 I NSTALLATION G UIDE
C HAPTER 5
Troubleshooting Guidelines
NOTE
The troubleshooting guidelines provided in the following section are included to assist you to successfully install and configure your NURIT 8000 device. If you have problems operating your NURIT 8000 device, please read through these troubleshooting examples.
If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local VeriFone representative for assistance. Typical examples of malfunction you may encounter while operating your NURIT 8000 device and steps you can take to resolve them are listed.
The NURIT 8000 comes equipped with tamper-evident labels. The device contains no user serviceable parts. Do not, under any circumstance, attempt to disassemble the device. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider.
Service conducted by parties other than authorized VeriFone representatives may void warranty.
CAUTION Use only a VeriFone-supplied power cord. Using an incorrectly rated power supply may damage the device or cause it not to work as specified. Before troubleshooting, ensure that the power supply matches the requirements specified at the bottom of the device. (See
Specifications for detailed power
supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.
NURIT 8000 I NSTALLATION G UIDE
33
T ROUBLESHOOTING G UIDELINES
NURIT 8000 Appears to Have No Power
NURIT 8000
Appears to Have
No Power
If the NURIT 8000 appears to have no power:
• Check all cable connections.
• Check that the voltage is reaching the AC power outlet by connecting a different device to this outlet. If you suspect any type of problem at this electric outlet, contact a certified electrician for a professional inspection.
• Check that the AC/DC power adapter is correctly connected to the power supply, as described in
• Try adjusting the LCD screen contrast settings, using the designated, modeldependent, key combination.
• Press and hold down on the ON/OFF key for three (3) seconds.
• Check that the battery is securely installed and sufficiently charged, as
described in Connecting the Battery
.
• If possible, try to operate the NURIT 8000 with a different VeriFone supplied
AC/DC power adapter.
• Connect the NURIT 8000 to a different AC power outlet.
• If the problem persists, contact your VeriFone distributor or service provider.
Transactions
Cannot be
Completed
Successfully
If transactions cannot be completed successfully:
• Try to perform the transaction using a different magnetic stripe card or smart card (model dependent).
• Make sure that you insert or swipe the card in the proper manner.
• Attempt to complete several transactions manually using the terminal’s keypad instead of using customer cards. If all these transactions are completed successfully, contact an authorized representative or service provider.
• If manually performed transaction is not completed successfully, verify that the wireless transmission quality is sufficient to complete the transaction. Try changing your location to obtain improved transmission quality.
• If the problem persists, contact your VeriFone distributor or service provider.
Wireless
Communication
Does Not Work
If the wireless communication is disrupted or cannot be established:
• Try moving the terminal to a more open operating area. An enclosed area degrades the quality of wireless reception and transmission.
• Verify that the SIM card being used for wireless communication is installed correctly and is not dammaged or malfunctioning.
• In general, the angle of operation does not affect terminal performance.
However, for optimal usage, hold the terminal at an angle not exceeding 30°.
• If the problem persists, contact your VeriFone distributor or service provider.
34 NURIT 8000 I NSTALLATION G UIDE
T ROUBLESHOOTING G UIDELINES
Operation with Peripheral Device Not Successful
Operation with
Peripheral
Device Not
Successful
If operation with a peripheral device is not successful:
• Verify that the peripheral device is properly connected to the terminal.
• Try to verify whether the peripheral device is functioning properly.
• Replace the cable or the adapter cable being used with the peripheral device.
• If the problem persists, contact your VeriFone distributor or service provider.
Printer Does Not
If the printer does not work properly:
• Check the power connection.
• Recharge or replace the battery.
• Check that the paper roll compartment cover is fully and securely closed. (See
Loading Paper into the Printer ).
• Check that the printer has paper and that the paper and paper roll are properly
installed. Take out and then reinsert the paper, if necessary. (See Loading
• Check that the paper is not jammed or damaged. If it is, reload the paper. (See
Loading Paper into the Printer ).
• If the problem persists, contact your VeriFone distributor or service provider.
Printer
Continues
Printing When
Out of Paper
If the printer continues to operate when out of paper:
• Check that the paper sensor of the printer mechanism (inside the paper roll compartment) is not blocked by paper or debris.
• If the problem persists, contact your VeriFone distributor or service provider.
Magnetic Stripe
Card Reader
Does Not
Function
Properly
If the magnetic stripe card reader does not function properly:
• Check that the card has been swiped with its magnetic stripe facing left and at
the lower edge of the card, as described in Using the Magnetic Stripe Card
.
• Swipe the magnetic stripe card in the opposite direction.
• If possible, try using a different magnetic card.
• If the problem persists, contact your VeriFone distributor or service provider.
Smart Card
Reader Does Not
Function
Properly
If the smart card reader does not function properly:
• Check that the smart card is fully inserted with the metal chip facing up and at the edge of the card nearest to the smart card reader slot, as described in
.
• If possible, try using a different smart card.
• If the problem persists, contact your VeriFone distributor or service provider.
NURIT 8000 I NSTALLATION G UIDE
35
T ROUBLESHOOTING G UIDELINES
The Keypad Does Not Respond
The Keypad
Does Not
Respond
If the keypad does not respond:
• Refer to user documentation for the particular application in use.
• If the problem persists, contact your VeriFone distributor or service provider.
An Incorrect
Response or
Data Is Obtained
If an incorrect response or data is obtained:
• Refer to user documentation for the particular application in use.
• If the problem persists, contact your VeriFone distributor or service provider.
“Tampered
Device”
Displayed On
Screen and
Keypad
Inoperable
If “Tampered Device” is displayed on the screen and the keypad is inoperable contact an authorized service representative.
36 NURIT 8000 I NSTALLATION G UIDE
C HAPTER 6
Service and Support
For NURIT 8000 problems, contact your local VeriFone representative or service provider.
For NURIT 8000 product service and repair information:
• USA – VeriFone Service and Support Group, 1-800-834-4366,
Monday - Friday, 8 A.M. - 8 P.M., Eastern time.
• International – Contact your VeriFone representative.
Service Returns
Before returning the NURIT 8000 to VeriFone, you must obtain a Merchandise
Return Authorization (MRA) number. The following procedure describes how to return one or more NURIT 8000 for repair or replacement (U.S. customers only).
NOTE
International customers, please contact your local VeriFone representative for assistance with your service, return, or replacement.
1 Gather the following information from the printed labels (see
the bottom of each NURIT 8000 to be returned:
• Product ID, including the model and part number. For example,
“m108-xxx-xx” and “PTID xxxxxxxx.”
• Serial number (S/N xxx-xxx-xxx).
2 Within the United States, call VeriFone toll-free at 1-800-834-4366.
3 Select the MRA option from the automated message. The MRA department is open Monday–Friday, 8 A.M.–8 P.M., eastern time.
4 Give the MRA representative the information gathered in
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1
, to the MRA department at 1-727-953-4172
(U.S.).
• Please address the fax clearly to the attention of the “VeriFone MRA
Dept.”
• Include a telephone number where you can be reached and your fax number.
NURIT 8000 I NSTALLATION G UIDE
37
S ERVICE AND S UPPORT
Accessories and Documentation
NOTE
• You will be issued MRA number(s) and the fax will be returned to you.
One MRA number must be issued for each NURIT 8000 you return to VeriFone, even if you are returning several of the same model.
5 Describe the problem(s) and provide the shipping address where the repaired or replacement unit must be returned.
6 Keep a record of the following items:
• Assigned MRA number(s).
• VeriFone serial number assigned to the NURIT 8000 you are returning for service or repair (serial numbers are located on the bottom of the unit as illustrated in
).
• Shipping documentation, such as air bill numbers used to trace the shipment.
• Model(s) returned (model numbers are located on the VeriFone label on the bottom of the NURIT 8000).
MODEL/ SERIAL NUMBER
Figure 22 Information Label on Unit Bottom
Accessories and
Documentation
VeriFone produces accessories and documentation for the NURIT 8000. When ordering, please refer to the part number in the left column.
VeriFone Online Store at www.store.verifone.com
• USA – VeriFone Customer Development Center, 1-800-834-4366,
Monday - Friday, 7 A.M. - 8 P.M., eastern time
• International – Contact your VeriFone representative
38 NURIT 8000 I NSTALLATION G UIDE
S ERVICE AND S UPPORT
Accessories and Documentation
Power Supply
AC power cord (United States of America)
Car adapter (universal)
WIR 30017
80CA-XX-MXX-BLK
The AC power cord varies by country. Contact your local VeriFone representative or service provider to identify the best power cord for your needs.
Battery 802B-XX-MXX-BLK
Cables and
Adapters
Data cable FCL09503
Keyboard emulation barcode reader adapter
T
PC–terminal cable
RS232 barcode reader adapter
A F A
R
Terminal–terminal cable
D R
N
External Modem 80EM-XX-MXX-GRY I O
VeriFone Cleaning
Kit
02746-01 I S
Documentation
E V
NURIT 8000 Quick Installation Guide
NURIT 8000 Certifications and Regulations Sheet
FCL09506 . 1
FCL09504
FCL09505
NURIT 8000 Rechargeable Battery Quick Installation Guide
NURIT 8000 Car Adapter Quick Installation Guide
NURIT 8000 External Modem Quick Installation Guide
DOC113EN04-A
DOC113EN05-A
DOC113EN07-A
DOC113EN08-A
DOC113EN09-A
NURIT 8000 I NSTALLATION G UIDE
39
S ERVICE AND S UPPORT
Accessories and Documentation
40 NURIT 8000 I NSTALLATION G UIDE
A
battery
cables and adapters
car adapter
39 documentation 39 external modem 39
power cord
terminal
B battery ordering
bottom panel features
terminal
C cables connecting
cables and adapters
ordering
car adapter ordering
cleaning
connecting cables
D data connecting cables
troubleshooting
I
NDEX
related
E
environmental factors
environmental,regulatory, and performance
external modem ordering
F features
front panel
front panel features
terminal
I inserting
installing
SAM card
SD/MMC card
unpack the shipping carton
K keypad troubleshooting
L loading
M magnetic stripe card reader troubleshooting
using
maintenance
NURIT 8000 I NSTALLATION G UIDE
41
I NDEX
O
42 cleaning
returning a unit for repair or replacement 37
modem specifications
O operation with peripheral device
ordering battery
cables and adapters
car adapter
external modem
P paper inserting
loading
physical specifications
power
ordering
power supply
specifications
printer paper inserting
specifications
using
R removing
SAM card
returning a unit
NURIT 8000 I NSTALLATION G UIDE
replacement returning a unit
service
S
SAM card
SD/MMC card
service
SIM card
smart card reader
using
specifications
environmental,regulatory, and performance 29 modem 29 physical 29
power supply
product model
29 temperature and humidity 29
support
T tampered device
temperature and humidity specifications
terminal accessories
bottom panel
cleaning
environmental factors
general
,
37 replacement 37 service and support 37
specification
transactions
troubleshooting
keypad
magnetic stripe card reader 35 operation with peripheral device 35
paper
smart card reader
transactions 34 wireless communication 34
U using
magnetic stripe card reader 27
smart card reader
W wireless communication
I NDEX
U
NURIT 8000 I NSTALLATION G UIDE
43
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
Tel: (800) VeriFone (837-4366) www.verifone.com
NURIT 8000
Installation Guide
VeriFone Part Number DOC113EN06-A, Revision A
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Table of contents
- 5 Preface
- 5 Audience
- 5 Organization
- 5 Related Documentation
- 5 Guide Conventions
- 6 Acronym Definitions
- 7 Overview
- 7 NURIT 8000
- 7 Features at a Glance
- 9 Setup
- 9 Selecting Location
- 9 Ease of Use
- 9 Environmental Factors
- 10 Electrical Considerations
- 11 Unpacking Shipping Carton
- 12 Examining NURIT 8000 Features
- 13 Terminal Front Panel
- 13 Terminal Bottom Panel
- 14 Opening and Closing Battery/ Card Compartment Cover
- 15 Installing SIM, SAM, and SD Cards
- 18 Connecting the Battery
- 18 Connecting and Removing the Battery
- 19 Battery Maintenance
- 20 Battery Charge Status
- 20 Powering On and Off the Terminal With a Battery Pack
- 21 Using the Printer
- 21 Loading Paper into the Printer
- 22 Removing the Paper Roll From the Printer
- 23 Power Supply
- 24 Car Adapter Connection
- 25 Connecting Cables
- 25 Data Connection
- 26 External Modem Connection
- 27 Using the Magnetic Stripe Card Reader
- 28 Using the Smart Card Reader
- 29 Specifications
- 29 Specifications
- 29 Model
- 29 Power Supply
- 29 Printer
- 29 Modem
- 29 Physical
- 29 Environmental, Regulatory, and Performance Specifications
- 29 Temperature and Humidity
- 30 User Interactions and Responsibilities
- 31 Maintenance and Cleaning
- 31 Cleaning the NURIT 8000
- 33 Troubleshooting Guidelines
- 34 NURIT 8000 Appears to Have No Power
- 34 Transactions Cannot be Completed Successfully
- 34 Wireless Communication Does Not Work
- 35 Operation with Peripheral Device Not Successful
- 35 Printer Does Not Print
- 35 Printer Continues Printing When Out of Paper
- 35 Magnetic Stripe Card Reader Does Not Function Properly
- 35 Smart Card Reader Does Not Function Properly
- 36 The Keypad Does Not Respond
- 36 An Incorrect Response or Data Is Obtained
- 36 “Tampered Device” Displayed On Screen and Keypad Inoperable
- 37 Service and Support
- 37 Service Returns
- 38 Accessories and Documentation
- 39 Power Supply
- 39 Battery
- 39 Cables and Adapters
- 39 External Modem
- 39 VeriFone Cleaning Kit
- 39 Documentation