Dell V715w User's Guide
May 2009
Machine type(s):
4444
Model(s):
5dw, 1dw
www.dell.com | support.dell.com
Contents
Safety information.............................................................................5
About your printer.............................................................................6
Thank you for choosing this printer!...............................................................................................................................6
Minimizing your printer's environmental impact......................................................................................................6
Finding information about the printer...........................................................................................................................7
Understanding the parts of the printer..........................................................................................................................9
Ordering and replacing supplies...................................................11
Ordering ink cartridges.....................................................................................................................................................11
Replacing ink cartridges....................................................................................................................................................11
Recycling Dell products.....................................................................................................................................................12
Using the printer control panel buttons and menus................13
Using the printer control panel......................................................................................................................................13
Changing the Power Saver timeout.............................................................................................................................15
Saving paper and energy with Eco-Mode..................................................................................................................15
Changing temporary settings into new default settings......................................................................................16
Resetting to factory settings............................................................................................................................................17
Using the printer software.............................................................18
Minimum system requirements.....................................................................................................................................18
Using the Windows printer software............................................................................................................................18
Updating the printer software (Windows only)........................................................................................................20
Reinstalling the printer software...................................................................................................................................20
Loading paper and original documents......................................21
Loading the paper tray......................................................................................................................................................21
Loading envelopes or photo paper..............................................................................................................................24
Loading various paper types...........................................................................................................................................27
Saving paper default settings.........................................................................................................................................29
Loading original documents on the scanner glass.................................................................................................30
Loading original documents into the ADF.................................................................................................................30
Contents
2
Printing...............................................................................................31
Tips for printing....................................................................................................................................................................31
Printing basic documents.................................................................................................................................................31
Printing specialty documents.........................................................................................................................................33
Working with photos..........................................................................................................................................................35
Printing from a Bluetooth-enabled device.................................................................................................................41
Printing on both sides of the paper (duplexing)......................................................................................................43
Managing print jobs...........................................................................................................................................................44
Copying...............................................................................................47
Tips for copying....................................................................................................................................................................47
Making copies.......................................................................................................................................................................47
Copying photos....................................................................................................................................................................47
Copying an ID card..............................................................................................................................................................48
Copying a two-sided document....................................................................................................................................48
Enlarging or reducing images.........................................................................................................................................48
Adjusting copy quality.......................................................................................................................................................49
Making a copy lighter or darker.....................................................................................................................................49
Collating copies using the printer control panel.....................................................................................................50
Repeating an image on one page.................................................................................................................................50
Copying multiple pages on one sheet ........................................................................................................................50
Making a duplex copy........................................................................................................................................................51
Canceling copy jobs...........................................................................................................................................................52
Scanning.............................................................................................53
Tips for scanning..................................................................................................................................................................53
Scanning to a local or network computer..................................................................................................................53
Scanning to a flash drive or memory card..................................................................................................................54
Scanning photos into an editing application............................................................................................................54
Scanning documents into an editing application...................................................................................................55
Scanning directly to e-mail using the printer software.........................................................................................56
Scanning to a PDF...............................................................................................................................................................56
Scanning FAQ.......................................................................................................................................................................56
Canceling scan jobs............................................................................................................................................................57
Contents
3
Faxing.................................................................................................58
Setting up the printer to fax............................................................................................................................................58
Configuring the fax settings............................................................................................................................................69
Creating a contact list........................................................................................................................................................71
Sending faxes........................................................................................................................................................................72
Receiving faxes.....................................................................................................................................................................73
Faxing FAQ.............................................................................................................................................................................74
Networking........................................................................................82
Installing the printer on a wireless network..............................................................................................................82
Advanced wireless setup..................................................................................................................................................86
Installing the printer on an Ethernet network..........................................................................................................92
Networking FAQ..................................................................................................................................................................93
Maintaining the printer.................................................................104
Maintaining ink cartridges.............................................................................................................................................104
Cleaning the exterior of the printer............................................................................................................................105
Cleaning the scanner glass............................................................................................................................................106
Troubleshooting.............................................................................107
Before you troubleshoot................................................................................................................................................107
Using the Service Center to solve printer problems............................................................................................107
If Troubleshooting does not solve your problem..................................................................................................107
Setup troubleshooting....................................................................................................................................................107
Jams and misfeeds troubleshooting..........................................................................................................................113
Print troubleshooting......................................................................................................................................................116
Copy and scan troubleshooting..................................................................................................................................118
Fax troubleshooting.........................................................................................................................................................120
Memory card troubleshooting.....................................................................................................................................126
Network troubleshooting..............................................................................................................................................128
Index.................................................................................................144
Contents
4
Safety information
Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.
Do not place or use this product near water or wet locations.
Use only the power supply and power cord provided with this product or the manufacturer's authorized
replacements.
Use only the telecommunications (RJ-11) cord provided with this product or a 26 AWG or larger replacement when
connecting this product to the public switched telephone network.
CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system
connections) are properly installed in their marked plug-in ports.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not
responsible for the use of other replacement parts.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do
not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture
and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly
for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
Refer service or repairs, other than those described in the user documentation, to a professional service person.
CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug
the power cord from the wall outlet and disconnect all cables from the printer before proceeding.
CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product
or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning
storm.
CAUTION—POTENTIAL INJURY: The area behind the duplex cover has protruding ribs as part of the paper
path. To avoid injury, use caution when accessing this area for clearing a paper jam.
SAVE THESE INSTRUCTIONS.
Safety information
5
About your printer
Thank you for choosing this printer!
We've worked hard to make sure it will meet your needs.
To start using your new printer right away, use the setup materials that came with the printer, and then skim the
User’s Guide to learn how to perform basic tasks. To get the most out of your printer, read the User’s Guide carefully,
and make sure you check the latest updates on our Web site.
We're committed to delivering performance and value with our printers, and we want to make sure you're satisfied.
If you do encounter any problems along the way, one of our knowledgeable support representatives will be delighted
to help you get back on track fast. And if you find something we could do better, please let us know. After all, you
are the reason we do what we do, and your suggestions help us do it better.
Minimizing your printer's environmental impact
We are committed to protecting the environment and are continually improving our printers to reduce their
environmental impact. By selecting certain printer settings or tasks, you may be able to reduce your printer's
environmental impact even further.
Conserving energy
• Activate Eco-Mode. This feature sets the screen brightness to low and sets the printer to change to Power Saver
mode after the printer is left idle for 10 minutes.
• Select the lowest Power Saver timeout. The Power Saver feature puts the printer in a minimum-power standby
mode after the printer has been idle for a set amount of time (the Power Saver timeout).
• Share your printer. Wireless/network printers allow you to share a single printer among multiple computers,
thus conserving energy and other resources.
Conserving paper
• Activate Eco-Mode. On selected printer models, this feature sets the printer to automatically print on both sides
of the paper (duplex) for copy and fax jobs and for printing in Windows.
• Print more than one page image on one side of the paper. The “Pages per sheet” feature allows you to print
multiple pages on one sheet. You can print up to 8 page images on one side of a sheet of paper.
• Print on both sides of the paper. Duplexing lets you print on both sides of the paper manually or automatically
(depending on your printer model).
• Preview print jobs before printing. Use the preview features found in the Print Preview dialog or the printer
display (depending on your printer model).
• Scan and save. To avoid printing multiple copies, you can scan documents or photographs and save them to a
computer program, application, or flash drive for presentation.
• Use recycled paper.
About your printer
6
Conserving ink
• Use Quick Print or Draft Mode. These modes can be used to print documents using less ink than normal and
are ideal for printing documents that are mostly text.
• Use High Yield cartridges. Inks in High-Yield cartridges allow you to print more pages with fewer cartridges.
• Clean the printhead. Before replacing and recycling your ink cartridges, try using the “Clean Printhead” and
“Deep Clean Printhead” features. These features clean the printhead nozzles to improve the quality of your prints.
Recycling
•
•
•
•
Recycle the product packaging.
Recycle your old printer instead of throwing it away.
Recycle paper from discarded print jobs.
Use recycled paper.
Finding information about the printer
Publications
What are you looking for?
Find it here
Initial setup instructions:
Setup documentation
• Connecting the printer
• Installing the printer software
The setup documentation came with the printer.
Additional setup and instructions for using the printer:
User's Guide
• Selecting and storing paper and specialty media
• Loading paper
• Performing printing, copying, scanning, and faxing tasks,
The User's Guide is available on the installation software
CD.
depending on your printer model
•
•
•
•
Configuring printer settings
Viewing and printing documents and photos
Setting up and using printer software
Setting up and configuring the printer on a network,
depending on your printer model
For updates, check our Web site at support.dell.com.
• Caring for and maintaining the printer
• Troubleshooting and solving problems
About your printer
7
What are you looking for?
Find it here
Help using the printer software
Windows Help
Open a printer software program or application, and
then click Help.
Click
to view context-sensitive information.
Notes:
• The Help installs automatically with the printer
software.
• The printer software is located in the printer
Program folder or on the desktop, depending on
your operating system.
The latest supplemental information, updates, and online
technical support:
•
•
•
•
•
•
•
Dell Support Web site—support.dell.com
Note: Select your region, and then select your product
to view the appropriate support site.
Troubleshooting hints and tips
Frequently asked questions
Support telephone numbers and hours of operation for
your region or country can be found on the Support
Web site.
Have the following information ready when you
contact support so that they may serve you faster:
Documentation
Driver downloads
Live chat support
E-mail support
• Service Tag
• Express Service Code
Telephone support
Note: The Service Tag and Express Service Code appear
on labels located on your printer.
• Software and Drivers—Certified drivers for your printer and Installation software CD
installers for Dell printer software
Note: If you purchased your Dell computer and printer
• Readme files—Last-minute technical changes, or advanced at the same time, then documentation and drivers for
technical reference material for experienced users or
technicians
your printer are already installed on your computer.
• Supplies and accessories for your printer
• Replacement cartridges
Dell Printer Supplies Web site–dell.com/supplies
• Safety information for preparing to operate your printer
• Regulatory information
• Warranty information
Product Information Guide
You can purchase printer supplies online, by telephone,
or in select retail stores.
Product Information Guide
Note: The Product Information Guide may not be
available in your country or region.
About your printer
8
Understanding the parts of the printer
1
2
3
4
5
6
7
12
8
11
10
9
Use the
To
1
Scanner lid
Access the scanner glass.
2
Scanner glass
Scan, copy, or fax photos and documents.
3
Automatic Document Feeder (ADF) Scan, copy, or fax multiple-page letter-, legal-, and A4-size documents.
4
ADF tray
Load original documents in the ADF. Recommended for scanning, copying,
or faxing multiple-page documents.
Note: Do not load postcards, photos, small items, or thin media (such as
magazine clippings) into the ADF. Place these items on the scanner glass.
5
ADF paper guide
Keep paper straight when feeding into the ADF.
6
ADF output tray
Hold documents as they exit from the ADF.
7
Wi-Fi indicator
Check wireless status.
8
Memory card slot
Insert a memory card.
9
PictBridge and USB port
Connect a PictBridge-enabled digital camera, a USB Bluetooth adapter, or a
flash drive to the printer.
10
Printer control panel
Operate the printer.
11
Paper tray
Load paper.
12
Paper exit tray
Hold paper as it exits.
About your printer
9
4
5
3
2
1
6
7
8
9
Use the
To
1
Scanner unit
2
Printhead
Install, replace, or remove the ink cartridges.
3
Ethernet port
Connect the printer to a computer, a local network, an external DSL, or a cable modem.
4
USB port
Connect the printer to a computer using a USB cable.
• Access the ink cartridges and printhead.
• Remove paper jams.
Warning—Potential Damage: Do not touch the USB port except when plugging in or
removing a USB cable or installation cable.
5
LINE Port
Connect the printer to an active telephone line (through a standard wall jack, DSL filter,
or VoIP adapter) to send and receive faxes.
LINE
6
EXT Port
Connect additional devices (telephone or answering machine) to the printer and the
telephone line. Use this port if you do not have a dedicated fax line for the printer, and
if this connection method is supported in your country or region.
Note: Remove the plug to access the port.
EXT
7
Security slot
Install an anti-theft cable on your printer.
8
Power supply with port Connect the printer to a power source using the power cord.
9
Duplex unit
• Print on both sides of a sheet of paper.
• Remove paper jams.
About your printer
10
Ordering and replacing supplies
Ordering ink cartridges
Page yields available at www.dell.com/supplies. For best results, use only Dell ink cartridges.
Item
Licensed cartridge1
Regular cartridge
Black cartridge
Series 21
Series 21R
Black cartridge, high yield2
Series 24
Series 24R
Color cartridge
Series 21
Series 21R
Color cartridge, high yield2
Series 24
Series 24R
1 Licensed for a single use only. After use, return this cartridge to Dell for remanufacturing, refilling, or recycling. To learn
more about recycling Dell products, visit www.dell.com/recycling.
2
Available only on the Dell Web site at www.dell.com/supplies.
Replacing ink cartridges
Make sure you have a new ink cartridge or cartridges before you begin. You must install new cartridges immediately
after removing the old ones or the ink remaining in the printhead nozzles may dry out.
1 Turn on your printer.
2 Open the printer.
Note: The printhead moves to the cartridge installation position.
Ordering and replacing supplies
11
3 Press the release tab, and then remove the used ink cartridge or cartridges.
1
2
4 Use two hands to install each cartridge.
2
1
Note: Install the new ink cartridges immediately after removing the protective cap to avoid exposing the ink to
air.
5 Close the printer.
Recycling Dell products
To return Dell products to Dell for recycling:
1 Click
or Start.
2 Click All Programs or Programs, and then select the printer program folder from the list.
3 Select Printer Home.
4 Choose your printer from the printer drop-down list.
5 From the Maintenance tab, click Order supplies.
6 Click
.
7 Follow the instructions on the computer screen.
Ordering and replacing supplies
12
Using the printer control panel buttons
and menus
Using the printer control panel
The following diagrams explain the sections of the printer control panel:
3
2
1
10
4
8
9
Use
1
5
6
7
To
Power
• Turn the printer on and off.
• Switch to Power Saver mode.
Note: When the printer is on, press to switch to
Power Saver mode. Press and hold for three seconds
to turn off the printer.
2
Copy
Access the copy menu and make copies.
3
Scan
Access the scan menu and scan documents.
4
Fax
Access the fax menu and send faxes.
5
Photo
Access the photo menu and print photos.
6
Back
• Return to the previous screen.
• Exit from one menu level to a higher one.
Using the printer control panel buttons and menus
13
Use
7
To
Select
• Select menu options.
• Save settings.
• Feed or eject paper. Press and hold the button for 3
seconds to feed or eject paper from the printer.
8
Arrow buttons
Navigate to menu or submenu items that appear on the
display.
9
Display
View:
• Printer status
• Messages
• Menus
Note: The display is turned off in Power Saver mode.
10
Setup
Access the setup menu and change printer settings.
Note: The Copy, Scan, Fax, and Photo button lights are off
when this button is selected.
1
2
3
4
5
6
7
8
Use
To
1
Address Book
Access fax numbers from a saved list of numbers.
2
Redial/Pause
In Fax mode:
• Insert a three-second pause in a fax number to wait for an outside line or get through an
automated answering system. Enter a pause only when you have already begun entering
the number.
• Display the last number dialed. Press the left or right arrow button to view the last five
numbers dialed.
3
Dialtone
Dial the telephone number manually using the keypad before sending the fax.
4
Color/Black
Switch to color mode or black-and-white mode.
5
Start
Start a job, depending on which mode is selected.
Using the printer control panel buttons and menus
14
Use
6
To
2-Sided/Eco Mode Activate 2-Sided to:
• Print on both sides of the paper (duplex).
Activate Eco-Mode to:
• Print on both sides of the paper (duplex).
• Change to Power Saver mode after the printer is left idle for ten minutes.
• Set screen brightness to low.
7
Cancel
• Cancel a print, copy, scan, or fax job in progress.
• Exit from a menu level of the Copy, Scan, Fax, Photo, or File Print menu to the top level
of a menu.
• Exit from a menu level of the Setup menu to the top level of the previous mode.
• Clear current settings or error messages, and return to default settings.
8
Keypad
In Copy mode or Photo mode: enter the number of copies or prints you want to make.
In Fax mode:
•
•
•
•
Enter fax numbers.
Navigate an automated answering system.
Select letters when creating a Speed Dial list.
Type numbers to enter or edit the date and time shown on the display.
Changing the Power Saver timeout
The Power Saver timeout is the time it takes for the printer to switch to Power Saver mode when the printer is left
idle. The Power Saver feature optimizes energy efficiency by reducing the printer power consumption (as much as
28 percent on some printer models) compared to the default printer settings. To save the most energy, select the
lowest Power Saver timeout.
1 From the printer control panel, press
.
2 Press the up or down arrow button to scroll to Device Setup, and then press
3 Press the up or down arrow button to scroll to Power Saver, and then press
.
.
4 Press the up or down arrow button to select a Power Saver timeout, and then press
.
Saving paper and energy with Eco-Mode
The Eco-Mode feature significantly cuts paper usage, reduces paper waste, optimizes energy efficiency, and saves
money.
Note: If you are using Eco-Mode, then the Eco-Mode settings override any changes you may make to individual
settings that are part of Eco-Mode.
When Eco-Mode is enabled, the printer automatically switches to the following settings:
• The printer display is dimmed.
• The printer changes to Power Saver mode after ten minutes.
• The printer prints on both sides of the paper (duplex) for copy and fax jobs, and for printing in Windows (selected
models only).
Using the printer control panel buttons and menus
15
To enable Eco-Mode, press the 2-Sided/Eco-Mode button until the light near “Eco-Mode” comes on.
Changing temporary settings into new default
settings
The following menus revert to default settings after two minutes of inactivity or after the printer is turned off:
Copy menu
•
•
•
•
•
•
•
•
•
•
Copies
Quality
Resize
Lighter/Darker
Collate
Photo Reprint
Pages per Sheet
Original Size
Copies per Sheet
Content Type
Scan menu
• Quality
• Original Size
Fax menu (selected models
only)
• Lighter/Darker
• Quality
Photo menu
The following Photo options will not time out after two minutes of inactivity or after you
turn off the printer, but they will return to the factory default settings when a memory
card or flash drive is removed.
•
•
•
•
Layout
Colorized Effect
Photo Size
Quality
To change the temporary settings into new default settings
1 From the printer control panel, press
.
2 Press the up or down arrow button to scroll to Defaults, and then press
.
3 Press the up or down arrow button to scroll to Set Defaults, and then press
.
Use Current appears on the display.
4 Press
again to select Use Current.
Using the printer control panel buttons and menus
16
To disable the settings timeout feature
You can disable the settings timeout feature if you do not want the printer to revert to the default settings after two
minutes of inactivity or after the printer is turned off.
1 From the printer control panel, press
.
2 Press the up or down arrow button to scroll to Device Setup, and then press
.
3 Press the up or down arrow button to scroll to Clear Settings Timeout, and then press
4 Press the up or down arrow button to scroll to Never, and then press
.
.
Resetting to factory settings
Resetting to factory default settings will delete all the printer settings you have previously selected.
Using the printer control panel menus
1 From the printer control panel, press
.
2 Press the up or down arrow button to scroll to Defaults, and then press
.
3 Press the up or down arrow button to scroll to Set Defaults, and then press
4 Press the up or down arrow button to scroll to Use Factory, and then press
.
.
5 When prompted to set the initial settings of your printer, make your selections using the printer control panel
buttons.
Initial Setup Complete appears on the display.
Using a button combination (if you cannot read the current
language)
1 Turn off the printer.
Note: If you have set the Power Saver timeout in the Setup menu, then press and hold
turn off the printer.
2 From the printer control panel, press and hold
Note: Do not release
reset.
and
and
, and then press and release
for three seconds to
to turn the printer on.
until Language appears on the display, indicating that the printer has been
3 When prompted to set the initial settings of your printer, make your selections using the printer control panel
buttons.
Initial Setup Complete appears on the display.
Using the printer control panel buttons and menus
17
Using the printer software
Minimum system requirements
The printer software requires up to 500 MB of free disk space.
Supported operating systems
•
•
•
•
•
•
•
Microsoft Windows 7 (Web only)1
Microsoft Windows Vista (SP1)
Microsoft Windows XP (SP3)
Microsoft Windows 2000 (SP4 or greater)
Linux Ubuntu 8.04 LTS and 8.10 (Web only)1
Linux OpenSUSE 11.0 and 11.1 (Web only)1
Linux Fedora 10 (Web only)1
1 The printer
driver for this operating system is available only at support.dell.com.
Using the Windows printer software
Software installed during printer installation
When you set up the printer using the installation software CD, all the necessary software was installed. You may
have chosen to install some additional programs. The following table provides an overview of various software
programs and what they can help you do.
If you did not install these additional programs during initial installation, then reinsert the installation software CD,
run the installation software, and then select Install Additional Software from the Software Already Installed screen.
Printer software
Use the
Dell Printer Home
(referred to as Printer Home)
To
•
•
•
•
•
•
•
•
•
•
•
Launch applications or programs.
Access the Fax Solutions software.
Scan or e-mail a photo or document.
Edit scanned documents.
Scan documents to PDF.
Adjust settings for the printer.
Order supplies.
Maintain ink cartridges.
Print a test page.
Register the printer.
Contact technical support.
Using the printer software
18
Use the
To
Dell Fast Pics
Manage, edit, transfer, and print photos and documents.
(referred to as Fast Pics)
AdobeTM Photo Album Starter Edition
View, manage, and edit photos.
Dell Toolbar
Print, scan, or convert local files from Windows.
(referred to as Toolbar)
Dell Ink Management System
Dell Fax Solutions
(referred to as Fax Solutions)
Abbyy Sprint OCR
Dell Wireless Setup Utility
(referred to as Wireless Setup Utility)
Order ink.
•
•
•
•
Send a fax.
Receive a fax in three-in-one printers.
Add, edit, or delete contacts in the built-in phone book.
Access the Dell Fax Setup Utility. Use the Fax Setup Utility to set the Speed
Dial and Group Dial numbers, set Ringing and Answering, and print fax
history and status reports.
Scan a document and produce text that you can edit with a word-processing
program.
• Set up the wireless printer on a wireless network.
• Change the wireless settings of the printer.
Note: This program is installed automatically with the printer software if the
printer has wireless capability.
Dell Service Center
(referred to as Service Center)
• Troubleshoot the printer.
• Access the printer maintenance functions.
• Contact technical support.
Notes:
• This program is installed automatically with the printer software.
• You may be prompted to install this program from the Web, depending on
your printer model.
Printing Preferences
When you select File  Print with a document open and then click
Properties, a Printing Preferences dialog appears. The dialog lets you select
options for the print job, such as the following:
•
•
•
•
•
•
Select the number of copies to print.
Print two-sided copies.
Select the paper type.
Add a watermark.
Enhance images.
Save settings.
Note: Printing Preferences is installed automatically with the printer software.
Note: Your printer may not come with some of these programs or some of the functions of these programs, depending
on the features of the printer that you purchased.
Using the printer software
19
Updating the printer software (Windows only)
Checking for software updates
1 Click
or Start.
2 Click All Programs or Programs, and then select the printer program folder from the list.
3 Select Printer Home.
4 Choose your printer from the printer drop-down list.
5 From the Support tab, select Check for updates.
6 Follow the instructions on the computer screen.
Reinstalling the printer software
When you set up the printer using the installation software CD, all the necessary software was installed. If you
encountered problems while installing, or if your printer does not appear in the Printers folder or as a printer option
when you send a print job, then try removing and reinstalling the printer.
Uninstalling the printer software
1 Click
or Start.
2 Click All Programs or Programs, and then select the printer program folder from the list.
3 Select the uninstall option.
4 Follow the instructions on the computer screen to remove the software.
5 Once the uninstall process in complete, restart your computer.
Installing the printer software
Note: If you installed the printer software on this computer before but need to reinstall the software, then uninstall
the current software first.
1 Close all open software programs.
2 Insert the installation software CD.
If the Welcome screen does not appear after a minute, then launch the CD manually:
a Click , or click Start and then click Run.
b In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive.
3 Follow the instructions on the Welcome screen.
Using the World Wide Web
Updated printer software may be available at support.dell.com.
Using the printer software
20
Loading paper and original documents
Loading the paper tray
Make sure:
• You use paper designed for inkjet printers.
• The paper is not used or damaged.
• If you are using specialty paper, you follow the instructions that came with it.
Note: To avoid jams, make sure the paper does not buckle when you adjust the paper guides.
1 Pull tray completely out of the printer.
2 Move the paper guides to the sides of tray.
Loading paper and original documents
21
3 If you are loading A4- or legal-size paper, then squeeze the tab and pull to extend the tray.
Note: When you pull the extension out, the first stop accommodates A4-size paper. When the extension is fully
out, it accommodates legal-size paper.
4 Load the paper.
Loading paper and original documents
22
5 Adjust the paper guides to rest gently against the left, right, and bottom edges of the paper.
6 Insert the tray.
Note: If you extended the tray to accommodate A4- or legal-size paper, then the tray sticks out from the front
of the printer when inserted.
7 Flip up the paper stop to catch the paper as it exits.
Note: If you loaded A4- or legal-size paper, then extend the paper stop. Use both extenders for A4 and legal.
Loading paper and original documents
23
Loading envelopes or photo paper
1 Pull tray completely out of the printer.
2 Move the paper guides to the sides of tray.
Loading paper and original documents
24
3 Use the envelope icon and the photo paper outline on the bottom of the tray to help you position envelopes or
photo paper.
Note: Do not mix paper types in the tray. You can load either envelopes or photo paper, but not both.
4 Load envelopes or photo paper.
Note: Load envelopes or photo paper with the printable side facedown. (If you are not sure which side is the
printable side, then see the instructions that came with the envelopes or photo paper.)
Loading paper and original documents
25
5 Adjust the paper guides to rest gently against the left, right, and bottom edges of the envelopes or photo paper.
1
3
1
2
3
2
6 Insert the tray.
7 Flip up the paper stop to catch the envelopes or photos as they exit.
Note: For best results, allow photos to dry at least 24 hours before stacking, displaying, or storing.
Loading paper and original documents
26
Loading various paper types
Load up to
150 sheets of plain paper
Make sure
• The paper is designed for use with inkjet printers.
• The paper guides rest against the left, right, and bottom edges of the
paper.
100 sheets of coated paper
25 sheets of photo paper
25 sheets of glossy paper
• The glossy or printable side of the paper faces down. (If you are not sure
which side is the printable side, then see the instructions that came with
the paper.)
• The paper guides rest against the left, right, and bottom edges of the
paper.
Notes:
• For best results, allow photos to dry at least 24 hours before stacking,
displaying, or storing.
• For best results, load more photo paper than needed but do not exceed
the maximum amount for your paper type.
10 envelopes
• The envelopes are designed for use with inkjet printers.
• The print side of the envelopes faces down with the flap to the left as
shown.
• You load the envelopes in the center of the tray as indicated by the icon.
Load them all the way to the back of the tray.
• You print the envelopes in landscape orientation.
• The paper guides rest against the left, right, and bottom edges of the
envelopes.
• You select the correct envelope size. If the exact envelope size is not
listed, select the next larger size. Set the left and right margins so that
the envelope text will be correctly positioned on the envelope.
Warning—Potential Damage: Do not use envelopes that have metal
clasps, string ties, or metal folding bars.
Notes:
• Do not load envelopes with holes, perforations, cutouts, or deep
embossing.
• Do not use envelopes that have exposed flap adhesive.
Loading paper and original documents
27
Load up to
Make sure
25 sheets of labels
• You use full label sheets. Partial sheets (with areas exposed by missing
labels) may cause labels to peel off during printing, resulting in a paper
jam.
•
•
•
•
50 transparencies
You load letter- or A4-size label sheets.
The print side of the labels faces down.
The top of the labels feeds into the printer first.
The paper guides rest against the left, right, and bottom edges of the
label sheets.
• The rough side of the transparencies faces down.
• You load letter- or A4-size transparencies.
• You remove any paper backing sheets from the transparencies before
loading.
• If the transparencies have a removable strip, each strip faces down.
• The paper guides rest against the left, right, and bottom edges of the
transparencies.
Note: Transparencies require more drying time. Remove each transparency
as it exits, and allow it to dry to avoid ink smudging.
10 iron-on transfers
• You follow the loading instructions that came with the iron-on transfers.
• The print side of the transfers faces down.
• The paper guides rest against the edges of the transfers.
Note: For best results, load transfers one at a time.
25 index cards, photo papers, or postcards
• The thickness does not exceed 0.025 inches (0.635 mm).
• The print side of the photo paper faces down.
• You load the photo paper in the center of the tray, as indicated by the
4 x 6 photo paper outline.
• The paper guides rest against the left, right, and bottom edges of the
paper.
Note: For best results, allow photos to dry at least 24 hours before stacking,
displaying, or storing
Loading paper and original documents
28
Load up to
Make sure
20 sheets of banner paper
• The print side of the banner faces down.
• The leading edge of the banner paper feeds into the printer first.
• If your printer has more than one paper tray, then load banner paper in
Tray 1.
To load banner paper:
1
2
3
4
5
6
7
Pull the tray completely out of the printer.
Remove all paper from the tray.
Move the paper guides as though you were loading legal-size paper.
Squeeze the lever and pull to extend the tray to legal size.
Tear off only the number of pages needed to print the banner.
Set the stack of pages in front of the printer.
Slide the first sheet from the stack of pages over the tray handle and all
the way into the back of tray.
Saving paper default settings
You can set the default paper size, paper type, and photo print size for the documents and photos that you print.
Note: These default settings apply only to print, copy, and scan jobs that you initiate from the printer.
1 From the printer control panel, press
.
2 Choose the default settings:
• If you want to set the default paper size:
a Press to select Paper Setup.
b Press the up or down arrow button to scroll to Paper Size, and then press .
c Press the up or down arrow button to select the default paper size for the printer, and then press .
• If you want to set the default paper type:
a Press to select Paper Setup.
b Press the up or down arrow button to scroll to Paper Type, and then press .
c Press the up or down arrow button to select the default paper type for the printer, and then press .
• If you want to set the default photo print size:
a Press the up or down arrow button to scroll to Defaults, and then press .
b Press to select Photo Print Size.
Loading paper and original documents
29
c Press the up or down arrow button to select the default photo print size for the printer, and then press
.
Loading original documents on the scanner glass
1 Open the scanner lid and place the document facedown on the scanner glass.
2 Close the scanner lid.
Loading original documents into the ADF
You can load up to 50 sheets of an original document into the ADF for scanning, copying, and faxing. You can load
A4-, letter-, or legal-size paper into the ADF.
1 Adjust the paper guide on the ADF tray to the width of the original document.
2 Load the original document faceup and top edge first into the ADF until you hear a beep.
Loading paper and original documents
30
Printing
Tips for printing
•
•
•
•
•
Use the appropriate paper for your print job.
Select a higher print quality for better prints.
Make sure there is enough ink in the ink cartridges.
Remove each sheet as it is printed when printing photos or when working with specialty media.
Select the borderless setting when printing photos.
Printing basic documents
Printing a document
1 Load the paper in the printer.
2 Send the print job:
a With a document open, click File  Print.
b Click Properties, Preferences, Options, or Setup.
c Select the print quality, the number of copies to print, the type of paper to use, and how the pages should
print.
d Click OK to close any printer software dialogs.
e Click OK or Print.
Collating printed copies
If you print multiple copies of a document, then you can choose to print each copy as a set (collated) or to print the
copies as groups of pages (not collated).
Collated
Not collated
Notes:
• The collate option is available only when you are printing multiple copies.
• To prevent smudging when printing photos, remove each photo as it exits the printer, and then let it dry before
stacking.
1 With a document open, click File  Print.
2 Click Properties, Preferences, Options, or Setup.
3 From the Copies section of the Print Setup tab, enter the number of copies that you want to print, and then select
Collate Copies.
Printing
31
4 Click OK to close any printer software dialogs.
5 Click OK or Print.
Printing pages in reverse order
By default, the first page is printed first. If you want to reverse the order in which pages print to make documents
ready to read with the first page on top, then do the following:
1 With a document open, click File  Print.
2 Click Properties, Preferences, Options, or Setup.
3 From the Copies section of the Print Setup tab, select a page order:
• To print the last page first, select Print Last Page First.
• To print the first page first, clear the Print Last Page First check box.
Note: If two-sided printing is enabled, then you cannot print the last page first. To change the print order,
you must first disable two-sided printing.
4 Click OK to close any printer software dialogs.
5 Click OK or Print.
Printing multiple pages on one sheet
1 With a document open, click File  Print.
2 Click Properties, Preferences, Options, or Setup.
3 From the Layout list of the Advanced tab, select Pages per sheet.
4 Select the number of page images to print on each page.
If you want each page image to be surrounded by a border, then select Print Page Borders.
5 Click OK to close any printer software dialogs.
6 Click OK or Print.
Printing documents from a memory card or flash drive (Windows
only)
To enable the File Print function:
• The printer must be connected to a computer through a USB cable or through a network.
• The printer and the computer must be on.
• The memory card or flash drive must contain document files that are supported by the printer. For more
information, see “Supported memory cards and file types” on page 36.
• The computer must contain applications that support the file types in the memory device.
Printing
32
1 Insert a memory card or flash drive.
When the printer detects the memory device, Memory Card Detected or Storage Device
Detected appears on the display.
2 If only document files are stored on the memory device, then the printer automatically switches to File Print mode.
If document files and image files are stored on the memory device, then press the up or down arrow button to
scroll to Documents, and then press .
3 Select and print the document:
If the printer is using a USB connection
a Press the up or down arrow button to select the file name of the document that you want to print.
b Press
to start printing the document.
If the printer is using a Wireless connection (selected models only)
a Press the up or down arrow button to select the file name of the document that you want to print.
b Press , and then wait for the printer to connect to the network computer or to finish searching the network
for available computers.
c When prompted, press the up or down arrow button to select the name of the network computer, and then
press
to start printing the document.
Notes:
• You may be prompted to enter a PIN if the computer requires it. Enter the PIN using the keypad.
• To assign a computer name and a PIN to the computer, see the Help for the printer software associated
with your operating system.
Printing specialty documents
Printing envelopes
1 Load the envelopes in the printer.
2 Send the print job:
a With a document open, click File  Print.
b Click Properties, Preferences, Options, or Setup.
c From the Paper Type list of the Print Setup tab, select Plain Paper.
d From the Paper Size list, select the envelope size.
Note: To print on a custom-size envelope, select Custom Size, and then specify the height and width of the
envelope.
e Select an orientation.
f Click OK to close any printer software dialogs.
g Click OK or Print.
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33
Notes:
• Most envelopes use landscape orientation.
• Make sure the same orientation is also selected in the software application.
Printing labels
1 Load the label sheets in the printer.
2 Send the print job:
a With a document open, click File  Print.
b Click Properties, Preferences, Options, or Setup.
c From the Paper Size list of the Print Setup tab, choose a paper size that matches the size of the label sheet. If
no paper size matches the label sheet size, then set a custom size.
If necessary, choose the appropriate type of paper from the Paper Type list.
d Click OK to close any printer software dialogs.
e Click OK or Print.
Tips on loading label sheets
•
•
•
•
Make sure the top of the label sheet feeds into the printer first.
Make sure the adhesive on the labels does not extend to within 1 mm of the edge of the label sheet.
Make sure the paper guide or paper guides rest against the edges of the label sheet.
Use full label sheets. Partial sheets (with areas exposed by missing labels) may cause labels to peel off during
printing, resulting in a paper jam.
Printing on custom-size paper
Before beginning these instructions, load the custom-size paper in the printer.
1 With a document open, click File  Print.
2 Click Properties, Preferences, Options, or Setup.
3 From the Paper Size list of the Print Setup tab, select Custom Size.
The Define Custom Paper Size dialog appears.
4 Set the paper size.
5 Select the measurement units to use (inches or millimeters).
6 Click OK to close any printer software dialogs.
7 Click OK or Print.
Printing
34
Working with photos
Using a memory card or flash drive with the printer
Memory cards and flash drives are storage devices frequently used with cameras and computers. You can remove
the memory card from the camera or the flash drive from the computer and insert it directly into the printer.
1 Insert a memory card into the card slot or a flash drive into the USB port.
Inserting a memory card
Inserting a flash drive
MEMORY STICK
H
AS
FL
Notes:
E
IV
DR
Notes:
• Insert the card with the brand name label facing right.
• Make sure any arrows on the card point toward the
• The flash drive uses the same port that is used for a
PictBridge camera cable.
• An adapter may be necessary if your flash drive does
printer.
• If necessary, connect the memory card to the adapter
not fit directly into the port.
that came with it.
• Make sure that the memory card inserted is supported
by the printer. For more information, see “Supported
memory cards and file types” on page 36.
Warning—Potential Damage: Do not touch any cables, any network adapter,
any connector, the memory device, or the printer in the areas shown while
actively printing, reading, or writing from the memory device. A loss of data can
occur.
2 Look for Memory Card Detected or Storage Device Detected on the display.
Printing
35
Notes:
• If the printer does not recognize the memory device, then remove and reinsert it.
• If a flash drive or a digital camera set to mass storage mode is inserted into the USB port while a memory card is
in the card slot, then a message appears on the display prompting you to choose which memory device to use.
Supported memory cards and file types
Memory Card
•
•
•
•
•
•
•
•
•
•
•
•
•
•
File Type
Documents:
Secure Digital (SD)
•
•
•
•
•
•
•
•
•
Secure Digital High Capacity (SDHC)
Micro Secure Digital (with adapter) (Micro SD)
Mini Secure Digital (with adapter) (Mini SD)
MultiMedia Card (MMC)
Reduced Size MultiMedia Card (with adapter) (RS-MMC)
MultiMedia Card mobile (with adapter) (MMCmobile)
Memory Stick
Memory Stick PRO
Memory Stick Duo (with adapter)
.doc (Microsoft Word)
.xls (Microsoft Excel)
.ppt (Microsoft PowerPoint)
.pdf (Adobe Portable Document Format)
.rtf (Rich Text Format)
.docx (Microsoft Word Open Document Format)
.xlsx (Microsoft Excel Open Document Format)
.pptx (Microsoft PowerPoint Open Document Format)
.wpd (WordPerfect)
Images:
Memory Stick PRO Duo (with adapter)
• JPEG
• TIFF
xD-Picture Card
xD-Picture Card (Type H)
xD-Picture Card (Type M)
Printing photos using the printer control panel
1 Load photo paper.
2 From the printer control panel, press
.
3 Insert a memory card, flash drive, or digital camera set to mass storage mode.
If image files and document files are stored in the memory device, then press
4 Press the up or down arrow button to scroll to Print Photos, and then press
to select Photos.
.
5 Press the up or down arrow button to select a photo printing option, and then press
.
Note: You can choose to print all the photos, print photos that fall within a date range, print selected photos by
photo range, print photos using pre-defined photo size templates, or print pre-selected photos from a digital
camera using Digital Print Order Format (DPOF). The DPOF option appears only when there is a valid DPOF file
in your memory device.
6 Press the left or right arrow button to select the layout of the photo or photos you want to print, and then press
.
7 If you want to adjust the print settings:
a Press again.
b Make your selections using the arrow buttons.
c After adjusting your settings, press the up or down arrow button to scroll to Continue, and then press
Printing
36
.
8 Press the Color/Black button to set a color or black-and-white print.
When you select color or black-only printing, the light near your choice comes on.
9 Press
.
Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing.
Editing photos using the printer control panel
1 Load photo paper.
2 Insert a memory card or flash drive.
If document files and image files are stored on the memory device, then press
3 From the printer control panel, press
to select Photos.
to select Select and Print.
4 Press the left or right arrow button to select the layout of the photo you want to print, and then press
.
5 Press the left or right arrow button to select a photo for editing and printing.
6 Press the up or down arrow button to scroll to
, and then press
.
From here
You can
Brightness
Adjust the brightness of a photo.
Crop
Crop a photo.
Auto Enhance
Enhance a photo automatically.
Reduce Red Eye
Reduce the red-eye effect caused by light reflection.
Rotate
Rotate a photo in 90-degree increments clockwise or counterclockwise.
Colorized Effect
Select whether to print a photo in black and white, sepia, antique brown, or
antique gray.
Frames
Select a frame for the photo.
7 Press the arrow buttons to make your selections.
8 Press the up or down arrow button to scroll to
, and then press
.
9 Press the up or down arrow button to scroll to
, and then press
.
10 If you want to adjust the print settings:
a Press again.
b Press the arrow buttons to make your selections.
c Press to save your selections.
d Press the up or down arrow button to scroll to Continue, and then press
.
11 Press the Color/Black button to set a color or black-and-white print.
When you select color or black-only printing, the light near your choice comes on.
12 Press
.
Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing.
Printing
37
Printing photos from a memory device using the printer software
1 Load photo paper.
2 From the printer control panel, press
.
3 Insert a memory card or flash drive.
4 Transfer or print the photos:
If the printer is using a USB connection
• Fast Pics launches automatically when you insert the memory device. Follow the instructions on the computer
screen to transfer the photos to the computer or to print.
If the printer is using a Wireless connection (selected models only)
a Press the up or down arrow button to scroll to Share Media on Network, and then press
.
b Press the up or down arrow button to select the network computer where you want to save the photos, and
then press
.
c Transfer or print the photos:
• Fast Pics launches automatically when a connection is established. Follow the instructions on the
computer screen to transfer the photos to the computer or to print.
Printing photos from a PictBridge-enabled digital camera
PictBridge is a technology available in most digital cameras that lets you print directly from your digital camera
without using a computer.
1 Insert one end of the USB cable into the camera.
Note: Use only the USB cable that came with the camera.
2 Insert the other end of the cable into the PictBridge port on the front of the printer.
Printing
38
Notes:
• Make sure that the digital camera is set to the correct USB mode. If the camera USB selection is incorrect,
then the camera is detected as a flash drive, or an error message is displayed on the printer control panel.
For more information, see the camera documentation.
• The printer reads only one memory device at a time.
Warning—Potential Damage: Do not touch any cables, any network adapter,
any connector, the memory device, or the printer in the areas shown while
actively printing, reading, or writing from the memory card. A loss of data can
occur.
3 If the PictBridge connection is successful, then the following message appears on the display: Use Camera to
choose and print photos. Press OK to select printer default settings.
4 If you want to change the default print settings:
a Press to access the PictBridge menu.
b Press the arrow buttons to select the paper size, paper type, photo size, and layout of the photos that you
want to print. Press
each time you make a selection.
Note: The printer will use the default print settings unless you change the print settings from the camera.
5 See the documentation for your camera to begin printing.
Note: If you insert the camera while the printer is performing another job, then wait for the job to finish before
printing from the camera.
Printing photos from a memory device using the proof sheet
1 Load letter- or A4-size plain paper.
2 From the printer control panel, press
.
3 Insert a memory card or flash drive.
If document files and image files are stored on the memory device, then press
4 Press the up or down arrow button to scroll to Proof Sheet, and then press
to select Photos.
.
5 Press the up or down arrow button to select an option to print a proof sheet.
You can print a proof sheet:
• For the 20 most recent photos, if there are 20 or more photos on the memory device.
• For all photos on the memory device.
• By date, if the photos on the card were taken on different dates. If you choose this option, then press the arrow
buttons to set the start and end dates, and then press
6 Press
.
The proof sheet prints.
Printing
39
to save your selections.
7 Follow the instructions on the proof sheet to select which photos to print, the number of copies per photo, red-eye
reduction, page layout, print options, and paper size.
Note: When making selections, make sure to fill in the circles completely.
8 Load the proof sheet facedown on the scanner glass.
Scan Proof Sheet appears on the display.
Note: If this option does not appear on the display, then press the up or down arrow button until it appears on
the display.
9 Press
.
10 Press
.
The printer scans the proof sheet.
11 Load photo paper.
Note: Make sure that the paper matches the size that you selected on the proof sheet.
12 Press the Color/Black button to set a color or black-and-white print.
When you select color or black-only printing, the light near your choice comes on.
13 Press
to print the photos.
Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing.
Printing photos from a digital camera using DPOF
If your camera supports Digital Print Order Format (DPOF), then you can specify which photos to print, how many of
each, and the print settings while the memory card is still in the camera. The printer recognizes these settings when
you insert the memory card into the printer or connect the camera to the printer.
Note: If you specify a photo size while the memory card is still in the camera, then make sure that the size of the
paper loaded in the printer is not smaller than the size you specify in the DPOF selection.
1 Load photo paper.
2 From the printer control panel, press
.
3 Insert a memory card.
Memory Card Detected appears on the display.
4 Press the up or down arrow button to scroll to Print Photos, and then press
.
5 Press the up or down arrow button to scroll to Print Camera Selections (DPOF), and then press
print the photos.
Note: This option appears only if a DPOF file is detected in the memory card.
Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing.
Printing
40
to
Printing from a Bluetooth-enabled device
• This printer is compliant with Bluetooth Specification 2.0. It supports the following profiles: Object Push Profile
(OPP) and Serial Port Profile (SPP). Check with your Bluetooth-enabled device manufacturers (cellular phone or
PDA) to determine their hardware compatibility and interoperability. It is recommended that you use the latest
firmware on your Bluetooth-enabled device.
• To print Microsoft documents from your Windows® Mobile/Pocket PC PDA, additional third-party software and
drivers are required. For more information about the required software, see the documentation for your PDA.
Setting up a connection between your printer and a
Bluetooth-enabled device
Note: The printer does not support printing files from your computer using a Bluetooth connection.
You need to set up a connection between a Bluetooth-enabled device and your printer if you are sending a print job
from the Bluetooth device for the first time. You will need to repeat the setup if:
• You reset the printer to its factory default settings.
• You change the Bluetooth security level or the Bluetooth pass key.
• The Bluetooth-enabled device you are using requires users to set up a Bluetooth connection on every print job.
For more information, see the documentation for your Bluetooth device.
• The name of the Bluetooth device you are using is automatically deleted from the Bluetooth device list.
When the Bluetooth security level is set to High, the printer saves a list of up to eight Bluetooth devices that have
previously set up a connection with the printer. When the printer detects more than eight devices, the least
recently used device is removed from the list. You need to repeat the setup of the deleted device to be able to
send a print job to the printer.
Note: You need to set up a connection for each Bluetooth device that you use to send a print job to the printer.
To set up a connection between the printer and a Bluetooth-enabled device:
1 Insert a USB Bluetooth adapter into the USB port located on the front of the printer.
Bluetooth Dongle Connected appears on the display.
Note: A Bluetooth adapter is not included with the printer.
2 From the printer control panel, press
.
3 Press the up or down arrow button to scroll to Bluetooth Setup, and then press
4 Press the up or down arrow button to scroll to Discovery, and then press
Printing
41
.
.
5 Make sure Discovery is set to On. If necessary, press the up or down arrow button to scroll to On, and then press
.
The printer is now ready to accept a connection from a Bluetooth-enabled device.
6 Configure the Bluetooth-enabled device to set up a connection to the printer. For more information, see the
documentation for your Bluetooth device.
Note: If the Bluetooth Security Level on the printer is set to High, then you must enter a pass key.
Setting the Bluetooth security level
1 Insert a Bluetooth USB adapter into the USB port.
Bluetooth Dongle Connected appears on the display.
Note: A Bluetooth adapter is not included with the printer.
2 From the printer control panel, press
.
3 Press the up or down arrow button to scroll to Bluetooth Setup, and then press
4 Press the up or down arrow button to scroll to Security Level, and then press
.
.
5 Press the up or down arrow button to select the security level, and then press .
• Low—allows Bluetooth devices to connect and send print jobs to your printer without requiring users to
enter a pass key.
• High—requires users to enter a four-digit numeric pass key on the Bluetooth device before connecting and
sending print jobs to the printer.
6 The Bluetooth Pass Key menu opens on the printer control panel display if you set the security level to High. Use
the keypad to enter your four-digit pass key, and then press
.
Printing from a Bluetooth-enabled device
Note: The printer does not support printing files from your computer using a Bluetooth connection.
Printing
42
1 Insert a USB Bluetooth adapter into the USB port.
Bluetooth Dongle Connected appears on the display.
Warning—Potential Damage: Do not touch any cables, any network adapter,
any connector, the USB Bluetooth adapter, or the printer in the areas shown
while actively printing, reading, or writing from a Bluetooth-enabled device. A
loss of data can occur.
Notes:
• A Bluetooth adapter is not included with the printer.
• Your printer automatically switches to Bluetooth mode when you insert a USB Bluetooth adapter.
2 Make sure the printer is set up to receive Bluetooth connections. For more information, see “Setting up a
connection between your printer and a Bluetooth-enabled device” on page 41.
3 Set up the Bluetooth device to print to the printer. For more information, see the documentation for your
Bluetooth device.
4 See the documentation for your Bluetooth device to begin printing.
Note: If the Bluetooth Security Level on the printer is set to High, you must enter a pass key.
Printing on both sides of the paper (duplexing)
Printing on both sides of the paper (duplexing) automatically
The automatic duplex unit, available only on selected printer models, supports letter- and A4-size paper. If you
purchased a model without automatic duplex, or if you need to print duplex using other paper sizes, then see the
instructions for printing on both sides of the paper (duplexing) manually.
1 With a document open, click File  Print.
2 Click Properties, Preferences, Options, or Setup.
3 Click the Advanced tab.
Printing
43
4 From the 2-Sided Printing section, select On from the drop-down menu.
Note: To use the settings defined in the printer, select Use Printer Settings.
5 Select either the Sideflip or Topflip option. Sideflip is the setting most often used.
6 Select Extend Dry Time, and then select a setting. In regions with high humidity, select Extended.
7 Click OK to close any printer software dialogs.
8 Click OK or Print.
Note: To return to single-sided printing, return to the Advanced tab. From the 2-Sided Printing section, select
Off from the drop-down menu.
Printing on both sides of the paper (duplexing) manually
1 With a document open, click File  Print.
2 Click Properties, Preferences, Options, or Setup.
3 Click the Advanced tab.
4 From the 2-Sided Printing section, select Manual.
Note: The Print Instruction Page to Assist in Reloading item is selected automatically.
5 Click OK. The printer prints the odd-numbered pages and the instruction sheet.
6 Flip and reload the paper, following the directions on the instruction sheet to complete the print job.
Note: To return to single-sided printing, return to the Advanced tab. From the 2-Sided Printing section, select
Off from the drop-down menu.
Managing print jobs
Setting your printer as the default printer
Your printer should be selected automatically from the Print dialog when you send a print job. If you have to manually
select your printer, then it is not the default printer.
To set the default printer:
1 Click
, or click Start and then click Run.
2 In the Start Search or Run box, type control printers.
Printing
44
3 Press Enter, or click OK.
The printer folder opens.
4 Right-click the printer, and then select Set as Default Printer.
Changing the printing mode
To conserve ink, you can change the default printing mode for all print jobs to Quick Print. It uses less ink and is ideal
for printing text-only documents. If you need to change to a different print mode to print photos or other high-quality
documents, then you can select a different mode from the Print dialog before sending the print job.
To change the default print mode:
1 Click
, or click Start and then click Run.
2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
The printer folder opens.
4 Right-click the printer, and then select Printing Preferences.
5 Select Quick Print as the printing mode.
Changing the printing mode for a single print job
1 With a document open, click File  Print.
2 Click Properties, Preferences, Options, or Setup.
3 Select Automatic, Quick Print, Normal, or Best.
Note: Printing in Quick Print mode uses less ink and is ideal for printing text documents.
Pausing print jobs
1 Click
, or click Start and then click Run.
2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
The printer folder opens.
4 Right-click the printer, and then select Pause Printing.
Resuming print jobs
1 Click
, or click Start and then click Run.
2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
The printer folder opens.
4 Right-click the printer, and then select Open.
Printing
45
5 Resume the print job:
• If you want to resume a particular print job, then right-click the document name, and then select Resume.
• If you want to resume all print jobs in the queue, then click Printer, and then clear the selection for Pause
Printing.
Canceling print jobs
To cancel a print job from the printer control panel, press
1 Click
. To cancel a print job from the computer, do the following:
, or click Start and then click Run.
2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
The printer folder opens.
4 Right-click the printer, and then select Open.
5 Cancel the print job:
• If you want to cancel a particular print job, then right-click the document name, and then select Cancel.
• If you want to cancel all print jobs in the queue, then click Printer  Cancel All Documents.
Printing
46
Copying
ADF
Scanner glass
Use the ADF for multiple-page documents.
Use the scanner glass for single pages, small items (such as
postcards or photos), transparencies, photo paper, or thin
media (such as magazine clippings).
Note: The ADF is available only on selected models. If you
purchased a printer without an ADF, then load original
documents or photos on the scanner glass.
Tips for copying
• When using the ADF, adjust the paper guide on the ADF to the width of the original document.
• When using the scanner glass, close the scanner lid to avoid dark edges on the scanned image.
• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine
clippings) into the ADF. Place these items on the scanner glass.
Making copies
1 Load paper.
2 Load an original document faceup into the ADF or facedown on the scanner glass.
3 From the printer control panel, press
.
4 Press the left or right arrow button to select the number of copies, and then press the Color/Black button to set
a color or black-and-white copy.
When you select color or black-only printing, the light near your choice comes on.
5 Press
.
Copying photos
1 Load photo paper.
2 Place a photo facedown on the scanner glass.
Copying
47
3 From the printer control panel, press
.
4 Press the up or down arrow button to scroll to Photo Reprint.
5 Press the left or right arrow button to select the desired photo size.
6 Press
.
Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing.
Copying an ID card
1 Load paper.
2 From the printer control panel, press
.
3 Press the up or down arrow button to scroll to ID Card Copy.
4 Press
.
5 Load the front side of the ID card facedown on the top left corner of the scanner glass, and then press
to save
the image to the printer memory.
6 When prompted to copy the back side of the ID card, press
to select Yes.
7 Load the back side of the ID card facedown on the top left corner of the scanner glass, and then press
printing.
Copying a two-sided document
1 Load paper.
2 Load an original document faceup into the ADF or facedown on the scanner glass.
3 From the printer control panel, press
.
4 Press the up or down arrow button to scroll to 2-Sided Copies.
5 Press the left or right arrow button to scroll to 2 to 1 or 2 to 2.
• Select 2 to 1 to make single-sided copies of the two-sided document.
• Select 2 to 2 to make two-sided copies (like the original document).
6 Press
.
7 Follow the instructions on the display.
Enlarging or reducing images
1 Load paper.
2 Load an original document faceup into the ADF or facedown on the scanner glass.
3 From the printer control panel, press
.
4 Press the up or down arrow button to scroll to Resize.
Copying
48
to start
5 Press the left or right arrow button to select the setting that you want.
Notes:
• If you select Custom %, then press
custom percent value. Press
, and then press the left or right arrow button to select the desired
to save the setting.
• If you select Borderless, then the printer will reduce or enlarge the document or photo as necessary to print
a borderless copy on the paper size that you selected. For best results with this resize setting, use photo
paper and set the paper type to Photo, or let the printer automatically detect the paper type.
• If you select a poster size, then the printer will print a single image across multiple printed pages.
6 Press
.
Note: After the copy job is finished, press
to reset the settings to the default. The resize setting also switches to
100% after two minutes of printer inactivity.
Adjusting copy quality
1 Load paper.
2 Load an original document faceup into the ADF or facedown on the scanner glass.
3 From the printer control panel, press
.
4 Press the up or down arrow button to scroll to Quality.
5 Press the left or right arrow button to set the copy quality to Automatic, Draft, Normal, or Photo, and then press
to save your setting.
6 Press
.
Making a copy lighter or darker
1 Load paper.
2 Load an original document faceup into the ADF or facedown on the scanner glass.
3 From the printer control panel, press
.
4 Press the up or down arrow button to scroll to Lighter/Darker.
5 Press the left or right arrow button to adjust the slider, and then press
to save your setting.
Note: Pressing the left arrow button makes the copy lighter, and pressing the right arrow button makes the copy
darker.
6 Press
.
Copying
49
Collating copies using the printer control panel
If you print multiple copies of a document, then you can choose to print each copy as a set (collated) or to print the
copies as groups of pages (not collated).
Collated
Not collated
1 Load paper.
2 Load an original document faceup into the ADF or facedown on the scanner glass.
3 From the printer control panel, press
.
4 Press the left or right arrow button to select the number of copies, and then press
.
5 Press the up or down arrow button to scroll to Collate.
6 Press the left or right arrow button to scroll to On.
7 Press
.
Repeating an image on one page
You can print the same page image multiple times on one sheet of paper. This option is helpful when creating items
such as labels, decals, flyers, and handouts.
1 Load paper.
2 Load an original document faceup into the ADF or facedown on the scanner glass.
3 From the printer control panel, press
.
4 Press the up or down arrow button to scroll to Copies per Sheet.
5 Press the left or right arrow button to select the number of times that an image is repeated on a page: once, four
times, nine times, or 16 times.
6 Press
.
Copying multiple pages on one sheet
The Pages per Sheet setting lets you copy multiple pages on one sheet by printing smaller images of each page. For
example, you can condense a 20-page document into five pages if you use this setting to print four page images per
sheet.
1 Load paper.
2 Load an original document faceup into the ADF or facedown on the scanner glass.
3 From the printer control panel, press
.
4 Press the up or down arrow button to scroll to Pages per Sheet.
Copying
50
5 Press the left or right arrow button to select the number of pages that you want to copy on a sheet of paper. You
may choose to copy one, two, or four page images on a sheet.
Note: If you are copying four pages in landscape format, scan pages 3 and 4 first, and then scan pages 1 and 2.
6 Press
.
Making a duplex copy
Making a duplex copy automatically
The automatic duplex unit, available only on selected printer models, supports letter- and A4-size paper. If you
purchased a model without automatic duplex, or if you need to make duplex copies using other paper sizes, then
see the instructions for making a duplex copy manually.
Note: You cannot make duplex copies on envelopes, card stock, or photo paper.
1 Load paper.
2 Load an original document faceup into the ADF or facedown on the scanner glass.
3 From the printer control panel, press
.
4 Press the up or down arrow button to scroll to 2-Sided Copies.
5 Choose the duplex option that matches your original document:
• If you are copying a one-sided document, then press the left or right arrow button to scroll to 1 to 2.
• If you are copying a two-sided document, then press the left or right arrow button to scroll to 2 to 2.
6 Press
to save the first page of the document to the printer memory.
7 Follow the instructions on the display.
Making a duplex copy manually
1 Load paper.
2 Load an original document faceup into the ADF or facedown on the scanner glass.
3 From the printer control panel, press
.
4 Press the left or right arrow button to select the number of copies, and then press the Color/Black button to set
a color or black-and-white copy.
When you select color or black-only printing, the light near your choice comes on.
5 Press
to print on one side of the paper.
6 Load the next page of the document:
• If you are copying a one-sided document, then load the next page faceup into the ADF or facedown on the
scanner glass.
• If you are copying a two-sided document, then flip the original document, and then reload it faceup into the
ADF or facedown on the scanner glass.
Copying
51
7 Remove the paper from the paper exit tray, and then reload the paper to print the other side of the document.
8 Press
.
Canceling copy jobs
To cancel a copy job, press
.
Scanning stops and the printer returns to the previous menu.
Copying
52
Scanning
ADF
Scanner glass
Use the ADF for multiple-page documents.
Use the scanner glass for single pages, small items (such as
postcards or photos), transparencies, photo paper, or thin
media (such as magazine clippings).
Note: The ADF is available only on selected models. If you
purchased a printer without an ADF, then load original
documents or photos on the scanner glass.
Tips for scanning
• When using the ADF, adjust the ADF paper guide to the width of the original document.
• When using the scanner glass, close the scanner lid to avoid dark edges on the scanned image.
• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine
clippings) into the ADF. Place these items on the scanner glass.
• Select the PDF file type if you want to scan multiple pages and save them as one file.
Scanning to a local or network computer
1 Load an original document faceup into the ADF or facedown on the scanner glass.
2 From the printer control panel, press
.
3 Press the left or right arrow button to scroll to USB or the name of the network computer, and then press
.
The local or network computer is the destination that will receive the scan.
Notes:
• You may be prompted to enter a PIN if the computer requires it. Enter the PIN using the keypad.
• To assign a computer name and a PIN to the computer, see the Help for the printer software associated with
your operating system.
4 Wait until the printer has finished downloading a list of the scan applications available on the selected computer.
5 Press the left or right arrow button to select an application, and then press
Scanning
53
.
6 Press the arrow buttons to select the resolution quality and the original image size. Press
each time you make
a selection.
7 Press
to start scanning.
The scan is complete when the application you selected in step 5 opens on the destination computer, and the scan
appears within the application as a new file.
Scanning to a flash drive or memory card
Before you begin, make sure your flash drive or memory card is not write protected.
1 Load an original document faceup into the ADF or facedown on the scanner glass.
2 From the printer control panel, press
.
3 Press the up or down arrow button to scroll to Memory Device.
4 Insert the flash drive or memory card, and then press
.
5 Press the arrow buttons to select the resolution quality, the output file type you want to create, and the original
image size. Press
each time you make a selection.
Note: Select the PDF file type if you want to scan multiple pages and save them as one file.
6 Press
to start scanning.
The scan is complete when a message appears on the printer control panel indicating that the file you scanned has
been saved.
Scanning photos into an editing application
Using the printer control panel
1 Load the photo or photos facedown on the scanner glass.
2 From the printer control panel, press
.
3 Press the left or right arrow button to scroll to USB or the name of the network computer to receive the scan, and
then press
.
The local or network computer is the destination that will receive the scan.
Notes:
• You may be prompted to enter a PIN if the computer requires it. Enter the PIN using the keypad.
• To assign a computer name and a PIN to the computer, see the Help for the printer software associated with
your operating system.
4 Wait until the printer has finished downloading the list of scan applications available on the selected computer.
5 Press the left or right arrow button to select a photo editing application, and then press
.
6 Press the arrow buttons to select the resolution quality, the type of output you want to create, and the original
image size. Press
7 Press
each time you make a selection.
to start scanning.
Scanning
54
The scan is complete when the photo editing application you selected in step 5 opens on the destination computer,
and the scan appears within the application as a new file.
Using the printer software
1 Load a photo or photos facedown on the scanner glass.
2 Click
or Start.
3 Click All Programs or Programs, and then select the printer program folder from the list.
4 Select Printer Home.
5 Choose your printer from the printer drop-down list.
6 Click Photo.
• If you want to scan a single photo, or multiple photos as a single image, then select Single photo.
• If you want to scan multiple photos at once and save them as separate images, then select Split into individual
photos.
Note: Allow at least 1/4 inch of space between photos if you want to scan multiple photos at once and save
them as separate images.
Scanning starts and the scan progress dialog appears.
7 Save the photo or photos and open in a photo editing application to edit.
Scanning documents into an editing application
An Optical Character Recognition (OCR) application allows you to edit an original text document that has been
scanned. In order for this to work, you must have an OCR application stored on a local or network computer and you
must be able to choose it from the list of applications when you set up the scan.
When selecting settings for the scan:
• Select to scan to the local computer or network computer where the OCR is installed.
• Select to scan to the highest resolution.
1 Load an original document faceup into the ADF or facedown on the scanner glass.
2 Click
or Start.
3 Click All Programs or Programs, and then select the printer program folder from the list.
4 Select Printer Home.
5 Choose your printer from the printer drop-down list.
6 Click Document.
Scanning starts and the scan progress dialog appears.
7 When the scan is finished, save the document in a word-processing application.
8 Open the document in the selected application to edit it.
Scanning
55
Scanning directly to e-mail using the printer
software
1 Load an original document faceup into the ADF or facedown on the scanner glass.
2 Click
or Start.
3 Click All Programs or Programs, and then select the printer program folder from the list.
4 Select Printer Home.
5 Choose your printer from the printer drop-down list.
6 Click Email, and then select Photo, Document or PDF.
Note: You can select Document only if an OCR application is stored on your computer.
Scanning starts and the scan progress dialog appears.
7 When the scan is finished, a new e-mail message is created with the scanned document automatically attached.
8 Compose your e-mail message.
Note: If your e-mail program does not open automatically, then you can scan the document to the computer and
then send it through e-mail as an attachment.
Scanning to a PDF
1 Load an original document faceup into the ADF or facedown on the scanner glass.
2 Click
or Start.
3 Click All Programs or Programs, and then select the printer program folder from the list.
4 Select Printer Home.
5 Choose your printer from the printer drop-down list.
6 Click PDF.
Scanning starts and the scan progress dialog appears.
7 Save the document as a PDF.
Scanning FAQ
How can I improve the quality of a scan?
• Make sure your original documents are in good condition.
• Make sure the application that receives the scanned document is appropriate. For example, if you are scanning
a photo to edit it, then make sure you choose a photo editing application to receive the scan. If you are scanning
a document to edit the text, then make sure you choose an OCR application.
• Use a high resolution.
Scanning
56
How do I scan in black and white?
Color is the default for all scans. To scan in black and white, press the Color/Black button on the printer control panel
to switch from color to black and white.
Why am I being asked for a PIN?
PINs are a security measure used to restrict the scanned information from going into certain locations, or to keep
what is being scanned from being seen or used by others. You may be prompted to enter a PIN if the network
computer you are scanning to requires one.
To learn how PINs get assigned to network computers, see the Help for the printer software associated with your
operating system.
What is an application list, and how do I update it?
When you scan a file, you can choose which application to use to open it on your computer. The printer downloads
this application list from your computer when scanning for the first time. If you do not see the application you want
on the list, or if you install new applications on your computer, then update the application list in the printer.
Updating the application list
1 From the printer control panel, press
.
2 Press the arrow buttons to scroll to Computer or Network.
3 Select a local or network computer to receive the scan and then press
.
4 Select REFRESH from the list of scan applications.
This updates the application list in the printer.
Canceling scan jobs
Press
on the printer control panel, or click Cancel on the computer screen.
Scanning
57
Faxing
CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product
or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning
storm.
Setting up the printer to fax
Scenario 1: Standard telephone line
Setup 1: Printer is connected to a dedicated fax line
EXT
LINE
To connect:
Connect the cable from the wall jack to the
port of the printer.
Tips for this setup:
• You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer Off).
• If you want to receive faxes automatically (Auto Answer On), then set the printer to pick up on any number of
rings that you want.
Faxing
58
Setup 2: Printer is sharing the line with an answering machine
Connected to the same telephone wall jack
EXT
LINE
PHONE
LINE
To connect:
1 Connect the cable from the wall jack to the
2 Remove the protective plug from the
port of the printer.
port of the printer, and then connect the answering machine to the
port.
Connected to different wall jacks
EXT
LINE
PHONE
Faxing
59
LINE
To connect:
Connect the cable from the wall jack to the
port of the printer.
Tips for this setup:
• If you have only one telephone number on your line, then you need to set the printer to receive faxes automatically
(Auto Answer On).
• Set the printer to pick up calls two rings after the answering machine. For example, if the answering machine
picks up calls after four rings, then set the printer to pick up after six rings. This way, the answering machine picks
up calls first and your voice calls are received. If the call is a fax, then the printer detects the fax signal on the line
and takes over the call.
• If you subscribe to a distinctive ring service provided by your telephone company, then make sure that you set
the correct ring pattern for the printer. Otherwise, the printer will not receive faxes even if you have set it to
receive faxes automatically.
Setup 3: Printer is sharing the line with a telephone subscribed to voice mail
service
EXT
LINE
02
To connect:
1 Connect the cable from the wall jack to the
2 Remove the protective plug from the
port of the printer.
port of the printer, and then connect the telephone to the port.
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60
Tips for this setup:
• This setup works best if you subscribe to a distinctive ring service. If you have distinctive ring service, then make
sure that you set the correct ring pattern for the printer. Otherwise, the printer will not receive faxes even if you
have set it to receive faxes automatically.
• If you have only one telephone number on your line, then you need to set the printer to receive faxes manually
(Auto Answer Off).
When you answer the telephone and you hear fax tones, press *9* or the manual answer code on the telephone
to receive the fax.
• You can also set the printer to receive faxes automatically (Auto Answer On), but you need to turn off the voice
mail service when you are expecting a fax. This setting works best if you are using voice mail more often than fax.
Scenario 2: Digital Subscriber Line (DSL)
EXT
LINE
A Digital Subscriber Line splits your regular telephone line into two channels: voice and Internet. Telephone and fax
signals travel through the voice channel, and Internet signals pass through the other channel. This way, you can use
the same line for analog voice calls (including faxes) and digital Internet access.
To minimize interference between the two channels and ensure a quality connection, you need to install a DSL filter
for the analog devices (fax machine, telephone, answering machine) in your network. Interference causes noise and
static on the telephone, failed and poor quality faxes for the printer, and slow Internet connection on your computer.
To install a filter for the printer:
1 Connect the line port of the DSL filter to the wall jack.
2 Connect a telephone cable from the
port on the back of the printer to the phone port on the DSL filter.
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61
3 To continue using a computer for Internet access, connect the computer to the DSL HPN port on the DSL filter.
4 To connect a telephone to the printer, remove the protective plug from the
port of the printer and then
connect the telephone to the port.
Scenario 3: VoIP telephone service
To connect:
1 Connect one end of a telephone cable to the
port of the printer.
2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter.
The port labeled Phone Line 2 or Fax Port is not always active. You may need to pay extra to your VoIP provider
if you want to activate the second phone port.
3 Remove the protective plug from the
port of the printer, and then connect the telephone to the port.
Tips for this setup:
• To make sure that the phone port on the VoIP adapter is active, plug an analog telephone into the phone port,
and then listen for a dial tone. If you hear a dial tone, then the port is active.
• If you need two phone ports for your devices but do not want to pay extra, then do not plug the printer into the
second phone port. You can use a phone splitter. Plug the phone splitter into the Phone Line 1 or Phone Port,
and then plug the printer and telephone into the splitter.
Make sure you use a phone splitter, not a line splitter. To make sure that you are using the correct splitter, plug
an analog telephone into the splitter and then listen for a dial tone.
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62
Scenario 4: Digital telephone service through a cable provider
Setup 1: Printer is connected directly to a cable modem
Follow this setup if you normally connect your telephone to a cable modem.
To connect:
1 Connect one end of a telephone cable to the
port of the printer.
2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem.
The port labeled Phone Line 2 or Fax Port is not always active. You may need to pay extra to your cable provider
if you want to activate the second phone port.
3 Remove the protective plug from the
port of the printer, and then connect the telephone to the port.
Tips for this setup:
• To make sure that the phone port on the cable modem is active, plug an analog telephone into the phone port,
and then listen for a dial tone. If you hear a dial tone, then the port is active.
• If you need two phone ports for your devices but do not want to pay extra, then do not plug the printer into the
second phone port. You can use a phone splitter. Plug the phone splitter into the Phone Line 1 or Phone
Port , and then plug the printer and telephone into the splitter.
Make sure you use a phone splitter, not a line splitter. To make sure that you are using the correct splitter, plug
an analog telephone into the splitter and then listen for a dial tone.
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63
Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere
in the house
Follow this setup if your cable provider activated the wall jacks in your house so that you do not have to plug your
devices into the cable modem. Your cable telephone service comes from the wall jacks.
To connect:
1 Connect the cable from the wall jack to the
2 Remove the protective plug from the
port of the printer.
port of the printer, and then connect the telephone to the port.
Scenario 5: Country-specific setup
Different countries have different types of telephone wall jacks. The most common wall jack is the Registered Jack-11
(RJ-11), the standard adopted by most countries. You need to have an RJ-11 plug, or a telephone cable that has an
RJ-11 connector, so you can connect a device to an RJ-11 wall jack.
The fax ports on the back of the printer and the telephone cable that comes with the printer have RJ-11 connectors.
If you have a different type of connector in your country or region, then you may need to use an RJ-11 adapter.
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64
Connecting the printer to a non-RJ-11 wall jack
EXT
LINE
To connect:
1 Connect one end of a telephone cable to the
port of the printer.
2 Connect the other end of the cable to the RJ-11 adapter, and then connect the adapter to the wall jack.
3 If you want to connect another device (telephone or answering machine) to the same wall jack, and if the device
has a non-RJ 11 connector, then connect it directly to the wall jack.
Notes:
• Do not remove the wrap plug from the
port of the printer.
• The printer may not come with an RJ-11 adapter in your country or region.
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65
If the additional device (telephone or answering machine) has an RJ-11 connector, then you can remove the wrap
port of the printer.
plug and connect the device to the
EXT
LINE
Connecting the printer in countries that use serial connection
In some countries or regions, you need to plug all devices into the wall jack. You cannot plug a telephone or answering
port of the printer. This is called serial connection.
machine into the
Austria
Germany
Portugal
Belgium
Ireland
Spain
Denmark
Italy
Sweden
France
Netherlands
Switzerland
Finland
Norway
United Kingdom
Warning—Potential Damage: If your country is on the list, then do not remove the wrap plug from the
the printer. It is necessary for the proper functioning of the devices on the telephone line.
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66
port of
EXT
LINE
To connect:
Connect the cable from the wall jack to the
port of the printer.
Connecting the printer to a wall jack in Germany
The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines.
The F port is for telephones.
N F N
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67
Connect the printer to any of the N ports.
EXT
LINE
N F N
PHONE
LINE
To connect:
1 Connect one end of a telephone cable to the
port of the printer.
2 Connect the other end of the cable to the RJ-11 adapter, and then connect the adapter to an N port.
3 If you want to connect a telephone and answering machine to the same wall jack, then connect the devices as
shown.
Entering your user information
Your user information includes your name or your company name, your fax number (your fax number is your
telephone number, unless you have a dedicated fax telephone line), and the time and date on your fax machine
when a transmission is made. This information appears in the header and footer of the faxes that you send.
In some countries, you cannot send a fax without this information. Some fax machines also block faxes without sender
information, so make sure that you enter this information in your printer.
Setting the fax header
1 From the printer control panel, press
.
2 Press the arrow buttons to scroll to Fax Setup, and then press
.
3 Press the arrow buttons to scroll to Dialing and Sending, and then press
4 Press
again to select Your Fax Name.
5 Enter your name or your company name, and then press
Faxing
68
.
.
6 Press the arrow buttons to scroll to Your Fax Number, and then press
7 Enter your fax number or your telephone number, and then press
.
.
Setting the fax footer
1 From the printer control panel, press
.
2 Press the arrow buttons to scroll to Fax Printing, and then press
3 Press the arrow buttons to scroll to Fax Footer, and then press
4 Press
.
.
again to select On.
5 During the initial setup of your printer, you were prompted to enter the date and time. If you have not entered
this information, then do the following:
a Press
twice.
b Press the arrow buttons to scroll to Device Setup, and then press
c Press the arrow buttons to scroll to Date/Time, and then press
d Enter the date, and then press
e Enter the time, and then press
.
.
.
.
Configuring the fax settings
You can configure the fax settings through the printer control panel or the fax software. If you configure the fax
settings in the printer control panel, then the fax software imports those settings. The changes appear the next time
you launch the fax software. The printer also saves the settings that you choose in the fax software, unless you set
the printer to block changes made from the computer.
Configuring fax settings using the fax software
Before opening the fax software to configure the fax settings, make sure that:
• The printer is properly connected to the telephone line.
• The printer is turned on and connected to the computer.
• The printer is not in Power Saver mode. If the printer is in Power Saver mode, then press
1 Click
to wake up the printer.
or Start.
2 Click All Programs or Programs, and then select the printer program folder from the list.
3 Click Printer Home.
4 Click the Fax tab, and then click Set up the printer to fax.
The Printer Setup Wizard opens.
5 Run the Printer Setup Wizard. Make sure you select the correct telephone service and connection. The wizard
configures optimal fax settings based on your connection.
Note: If you want to configure the advanced fax settings, then click Configure the advanced settings in the Fax tab
of the Printer Home. This launches the Fax Setup Utility.
For more information, click Help or
to view the help information for the fax software.
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Configuring fax settings using the printer control panel
1 From the printer control panel, press
.
2 Press the arrow buttons to scroll to Fax Setup, and then press
.
3 Configure the fax settings using the selections in the menu:
From here
You can
Address Book
Set up, view, or print the Address Book.
Reports
• Print activity logs. Activity logs let you view the sent and
received fax history of your printer.
• Print confirmation pages or transmission reports. These reports
let you know if the faxes that you send are sent successfully.
Ringing and Answering
• Set the printer to receive faxes automatically or manually. Turn
Auto Answer to On or Off.
• Adjust the ringing volume.
• Set the number of rings. This is important if you choose to
receive faxes automatically (Auto Answer On).
• Set the distinctive ring. If you subscribe to the distinctive ring
feature on your telephone line, then set the correct pattern for
the printer in this menu.
• Enable fax forwarding.
• Set a manual answer code. This is the code you press to receive
faxes manually.
• Set the Caller ID pattern that you want. Some countries or
regions have multiple patterns.
Fax Printing
• Set the printer to print incoming faxes to fit a page.
• Set the fax footer.
Dialing and Sending
• Set your fax name and fax number.
• Adjust the dialing volume.
• Set the dial method, redial time, number of redial attempts,
dialing prefix, and fax sending speed.
• Convert sent faxes into modes that receiving fax machines
recognize. Otherwise, such faxes are aborted.
• Enable error correction during transmission.
• Set whether the printer scans the original document before or
after dialing the recipient.
Set the printer to scan before dialing so that you do not have
to scan the document again if the fax fails. The scanned
document is saved in the printer memory. The printer can then
retrieve it and automatically redial the number.
If you set the printer to scan after dialing, then the printer does
not automatically redial, even when the phone line is busy.
Fax Blocking
Block unwanted incoming faxes.
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Creating a contact list
You can create a contact list using the Address Book in the printer control panel or the phone book in the fax software.
If you create a contact list in the printer control panel, then the fax software automatically saves those contacts as
Phonebook entries. Likewise, when you add contacts to the fax software, the printer automatically saves them to the
printer Address Book.
You can save up to 89 contacts and 10 fax groups in the contact list.
Creating a contact list using the fax software
1 Click
or Start.
2 Click All Programs or Programs, and then select the printer program folder from the list.
3 Click Printer Home.
4 Click the Fax tab, and then click Edit contact list.
The Contacts tab of the Fax Setup Utility opens.
5 Click Select from phonebook.
6 From the Phonebook field, choose a phone book.
7 Select the contact that you want to add, and then click Add to or change list to import the contact.
Note: To add contacts, you need to import contacts from the phone books on your computer that are supported
by the fax software. In addition to the software Address Book, you may also have phone books of the mail clients
installed on your computer, such as Microsoft Outlook.
8 Click OK.
For more information, click Help or
to view the help information for the fax software.
Creating a contact list using the printer control panel
1 From the printer control panel, press
.
2 Press the arrow buttons to scroll to Fax Setup, and then press
3 Press
.
again to select Address Book.
4 To add a fax number to your Address Book:
a Press the arrow buttons to scroll to Add Entry, and then press
b
c
d
e
.
Use the keypad to enter the contact name in the Name field.
Press the down arrow button to move the cursor to the Number field.
Use the keypad to enter the fax number in the Number field, and then press
If you want to add another entry, press
numbers.
to save the entry.
, and then repeat steps b through d. You can enter up to 89 fax
5 To add a fax group:
a Press the arrow buttons to scroll to Add Group, and then press
b Use the keypad to enter a group name, and then press
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71
.
.
c Press the arrow buttons to select whether you want to add a contact manually or import a contact. Press
when you make a selection.
• If you want to add a contact manually, then use the keypad to enter the fax number, and then press .
• If you want to import a contact, then press the arrow buttons to select a contact from the Address Book
or the Redial List. Press
when you make a selection.
d When you are finished adding contacts to the group, select Done.
Sending faxes
ADF
Scanner glass
Use the ADF for multiple-page documents.
Use the scanner glass for single pages, small items (such as
postcards or photos), transparencies, photo paper, or thin
media (such as magazine clippings).
Note: The ADF is available only on selected models. If you
purchased a printer without an ADF, load original
documents or photos on the scanner glass.
Tips for sending faxes
Before you send a fax:
• Make sure that the printer is on and connected to a working telephone, DSL, or VoIP line. The line is working if
you hear a dial tone.
• Load an original document faceup into the ADF or facedown on the scanner glass.
• When using the ADF, adjust the paper guide on the ADF to the width of the original document.
• When using the scanner glass, close the scanner lid to avoid dark edges on the scanned image.
Sending faxes using the printer control panel
1 From the printer control panel, press
.
2 Enter a fax number, or press Address Book to select a number from the Speed Dial or Group Dial list.
3 If you want to send a fax to a single recipient, then press
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72
.
If you want to send a fax to a group of numbers (broadcast fax):
a Press the right arrow button.
b Enter another number, and then press
.
Repeat steps a through b to add more numbers.
4 Press the Color/Black button to select a color or black-and-white fax.
5 Press
to start the fax job.
Warning—Potential Damage: Do not touch the cables or the
and
ports while actively sending a fax.
Tip:
• You can send a broadcast fax to up to 30 recipients.
Sending faxes using the computer
1 With a document open, click File  Print.
2 From the Printer Name menu, select the fax version of your printer, and then click OK.
The Send Fax Wizard appears.
3 Follow the instructions on the computer screen.
Receiving faxes
Tips for receiving faxes
When receiving faxes:
• Make sure that the printer is on and connected to a working telephone, DSL, or VoIP line. The line is working if
you hear a dial tone.
• If you set the printer to receive faxes manually (Auto Answer Off), then make sure that the ringer volume is not
set to Off.
• If you have set the printer to receive faxes automatically (Auto Answer On), then load paper in the printer.
Receiving faxes automatically
1 Make sure that Auto Answer is on:
a From the printer control panel, press .
b Press the arrow buttons to scroll to Fax Setup, and then press
.
c Press the arrow buttons to scroll to Ringing and Answering, and then press
d Press
.
again to select Auto Answer.
e If Auto Answer is not set to On, press the arrow buttons to scroll to On, and then press
2 Set the number of rings before the printer picks up incoming faxes:
a Press the arrow buttons to scroll to Pick Up On, and then press
.
b Press the arrow buttons to scroll to the number of rings that you want, and then press
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73
to save the setting.
to save the setting.
When the number of rings you set is detected, the printer automatically receives the incoming fax.
Warning—Potential Damage: Do not touch the cables or the
and
ports while actively receiving a fax.
Tips:
• If the printer is sharing the line with other analog devices (telephone, answering machine), then set the printer
to pick up calls two rings after the answering machine. For example, if the answering machine picks up calls after
four rings, then set the printer to pick up after six rings. This way, the answering machine picks up calls first and
your voice calls are received. If the call is a fax, then the printer detects the fax signal on the line and takes over
the call. If the printer is on a dedicated fax line, then you may set the printer to pick up on any number of rings.
• If you have multiple numbers on a single line, or if you subscribe to a distinctive ring service provided by your
telephone company, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer
will not receive faxes even if you have set it to receive faxes automatically.
Receiving a fax manually
1 Turn off Auto Answer:
a From the printer control panel, press .
b Press the arrow buttons to scroll to Fax Setup, and then press
.
c Press the arrow buttons to scroll to Ringing and Answering, and then press
d Press
.
again to select Auto Answer.
e Press the arrow buttons to scroll to Off, and then press
.
2 When the telephone rings and you hear fax tones when you pick up the handset, press
on the printer or *9*
on the telephone attached to the printer.
Warning—Potential Damage: Do not touch the cables or the
and
ports while actively receiving a fax.
Tips:
• The default code for answering faxes manually is *9*, but for increased security, you can change it to a number
that only you know. You can enter up to 7 characters for your code. The valid characters are the digits 0-9 and
the characters # and *.
• Make sure that the telephone is plugged into the
connected to the wall jack through the
port on the back of the printer and that the printer is
port.
Faxing FAQ
If I skipped the fax setup initially, do I need to run the installer again
to set up the fax?
You do not need to run the installer again. You can set up and configure the fax through the fax software that was
installed with the printer software.
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To set up the fax:
1 Connect the printer to the telephone line. For more information, see “Setting up the printer to fax” on page 58.
2 Configure the fax settings using the fax software. To access the fax software:
a Click or Start.
b Click All Programs or Programs, and then select the printer program folder from the list.
c Click Printer Home.
The Printer Home opens.
d Click the Fax tab, and then click Set up the printer to fax.
The Printer Setup Wizard opens.
e Run the Printer Setup Wizard. Make sure you select the correct telephone service and connection. The wizard
configures optimal fax settings based on your connection.
What is a splitter and what type of splitter should I use?
If there are limited wall jacks in your home or limited ports on your adapter, then you can use a phone splitter. A
splitter splits the telephone signal and allows you to connect multiple devices to the wall jack. It has two or more
ports where you can plug the devices. Do not use a line splitter.
To make sure that you are using the correct splitter, plug an analog telephone into the splitter and then listen for a
dial tone.
What is my fax number?
In most cases, your telephone number is also your fax number. If you subscribe to the Distinctive Ring Pattern
Detection (DRPD) service offered by telephone companies, then your fax number is the number that you assigned
to the printer. Make sure that you enter the correct distinctive ring pattern for that number in the fax software or in
the Fax Setup menu of the printer control panel.
If you have more than one telephone line, then make sure that you enter the number for the line on which the printer
is connected.
What is my dialing prefix?
The dialing prefix is the number or series of numbers that you press before you can dial the actual fax number or
telephone number. If the printer is an office setting or in a private branch exchange, this can be a specific number
that you need to press so you can make a call outside the office. This can also be a country code or an area code that
you need to enter if you are sending faxes outside of town. This can be very useful if you frequently send faxes to the
same country or area. When you set the dialing prefix in the utility, you do not need to press the number or series of
numbers every time you dial the fax number or telephone number. The printer automatically inputs the prefix every
time you dial.
You can enter up to 8 characters as your dialing prefix. The valid characters are the numbers 0-9 and the characters
# and *. If you are using the fax software to enter the dial prefix, then you may also include the characters period,
comma, star, pound, plus, minus, and parenthesis.
When do I need to set Auto Answer to On?
Set Auto Answer to On if you want the printer to receive faxes automatically.
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75
If the printer is connected to the same telephone line with an answering machine, then you must set Auto Answer
to On so that you can receive both your voice calls and your faxes. Make sure that the answering machine is set to
pick up on fewer rings than the rings set in the printer. This lets the other devices pick up the voice calls first. If an
incoming call is a fax, the printer can detect fax signals on the line and takes the call.
How many rings should I set?
If the printer is sharing a line with an answering machine, then set the printer to pick up on the greater number of
rings. Because you have only one line, there is no way of distinguishing a voice call from an incoming fax. You can
set the number of rings so that the answering machine takes the voice calls and the printer takes the incoming faxes.
If you set the other devices to pick up on fewer rings, then the devices pick up calls first, and your voice calls are
received. If a call is a fax, then the printer can detect it and will take over the call.
If the printer is on a dedicated fax line, then you may set the printer to pick up on any number of rings that you want.
How do I set the distinctive ring for the printer?
Setting the correct ring is important if you subscribe to the Distinctive Ring Pattern Detection (DRPD) feature offered
by telephone companies. This feature allows you to have multiple telephone numbers on one telephone line. Each
telephone number has a designated ring pattern (a single ring, a double ring, a triple ring). The different ring patterns
let you know what telephone number was dialed, and what device you should use to answer the call.
Assign one of your telephone numbers to the printer as the fax number, and then set the printer to answer the ring
pattern of that number. If the pattern is set incorrectly, then the printer rings, but it never receives the fax.
To set the ring pattern in the printer:
1 From the printer control panel, press
.
2 Press the arrow buttons to scroll to Fax Setup, and then press
.
3 Press the arrow buttons to scroll to Ringing and Answering, and then press
4 Press the arrow buttons to scroll to Ring Pattern, and then press
.
.
5 Press the arrow buttons to select the ring pattern for the printer, and then press
.
Distinctive Ring is also called Ident-a-Call, Smart Ring, Teen Ring, RingMaster, and IdentaRing.
How can I check the dial tone?
A dial tone lets you know if the telephone line is working or if the printer is properly connected to the telephone line.
If you encounter problems sending and receiving faxes, then make sure you can hear a dial tone on the line and
through the printer.
Make sure the telephone line and the wall jack are working
1 Plug an analog telephone into the wall jack.
2 Listen for a dial tone through the telephone handset.
If you hear a dial tone, then the telephone line and the wall jack are working.
If you do not hear a dial tone, plug the analog telephone into a second wall jack, and then listen for a dial tone.
If you hear a dial tone, then the telephone line is working but the first wall jack is not working.
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Make sure the printer is connected properly to the telephone line
1 While the printer is connected to a telephone line through the
telephone into the
port on the back of the printer, plug an analog
port of the printer.
2 Listen for a dial tone.
If you hear a dial tone, then the telephone line is working and properly connected to the printer.
If you do not hear a dial tone through both the wall jack and the printer, then see the “Fax troubleshooting checklist”
on page 121.
How do I adjust the speaker volume on the printer?
Listen to the dial tone to check if the telephone line is working and to check if the cables and devices are connected
properly in your telephone network. Make sure that the dialing volume is not set to Off, especially if you are dialing
a number on hook. If you set the printer to receive faxes manually, then make sure that you set the ringer volume
loud enough for you to hear it.
Adjusting the dialing volume
1 From the printer control panel, press
.
2 Press the arrow buttons to scroll to Fax Setup, and then press
.
3 Press the arrow buttons to scroll to Dialing and Sending, and then press
4 Press the arrow buttons to scroll to Dial Volume, and then press
.
.
5 Press the arrow buttons to select a dial volume setting, and then press
.
Adjusting the ringer volume
1 Press
to scroll back to the Fax Setup menu, and then press
.
2 Press the arrow buttons to scroll to Ringing and Answering, and then press
3 Press the arrow buttons to scroll to Ringer Volume, and then press
4 Press the arrow buttons to select a ringer volume setting, and then press
.
.
.
How can I make sure that the fax answers the call before the
answering machine?
To make sure the printer picks up incoming faxes, set Auto Answer to On, and then set the printer to pick up after a
greater number of rings than the answering machine. For example, if the answering machine picks up calls after four
rings, then set the printer to pick up after five rings. This way, the answering machine picks up calls first and your
voice calls are received. If the call is a fax, then the printer detects the fax signal on the line and takes over the call.
What settings work best with digital voice mail?
Voice mail and fax can share the same telephone line if you subscribe to a distinctive ring service. This feature allows
you to have multiple telephone numbers on one telephone line. Each telephone number has a designated ring
pattern (a single ring, a double ring, a triple ring). The different ring patterns let you know which telephone number
was dialed, and which device you should use to answer the call.
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77
If you do not have distinctive ring service, then set the printer to receive faxes manually (Auto Answer Off). This setting
lets you receive both voice calls and fax calls, but works best if you use voice mail more often. You need to turn off
voice mail whenever you are expecting a fax.
How do I change the resolution of the documents that I fax?
The resolution, or fax quality, of the documents that you send may affect fax transmission. The receiving fax machine
may not support high resolutions and may not be able to receive your fax. You can fix this by enabling Auto Fax
Conversion, but the automatic conversion may result in an unreadable fax, especially if the original document is
already blurred.
Choose a fax quality that best suits the capacity of the receiving fax machine and the quality of the original document.
Quality
Black resolution
Color resolution
Standard
200 x 100
200 x 200
Fine
200 x 200
200 x 200
Superfine
300 x 300
200 x 200
Ultrafine
300 x 300 (half-toned)
200 x 200
When sending a fax, after entering the fax number, press the arrow buttons to select a fax quality, and then
press .
How do I send a fax at a scheduled time?
1 From the printer control panel, press
.
2 Enter the fax number of the recipient, or press Address Book to select a number from the Speed Dial or Group
Dial list.
3 If you want to send the fax to a single recipient, then press
.
If you want to send a fax to a group of numbers (broadcast fax), then press the arrow buttons to scroll to Yes,
and then press .
4 Press
to scroll to Schedule Fax.
5 Press the arrow buttons to scroll to Send Later, and then press
6 Enter the time you want to send the fax, and then press
7 Press
.
.
to start scanning the document.
8 If the printer is not set to the 24-hour mode, press the arrow buttons to select AM or PM, and then press
9 Press
.
to save the scheduled fax.
The printer sends the fax at the designated time. Do not turn off the printer or unplug it from the telephone line
before the scheduled time.
How do I send a fax using a phone calling card?
1 Press Dialtone.
You should hear the dial tone of the telephone line.
2 Enter the calling card information, and then when you are connected to the telephone carrier, follow the prompts.
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78
3 When prompted, enter the fax number of the recipient, and then press
.
How do I know that the fax was sent successfully?
You can set the printer to print a confirmation page, or transmission report, every time you send a fax. This report
includes the date and time that the fax was sent. If the fax job is unsuccessful, then the report also includes the cause
of the error.
1 From the printer control panel, press
.
2 Press the arrow buttons to scroll to Fax Setup, and then press
3 Press the arrow buttons to scroll to Reports, and then press
.
.
4 Press the arrow buttons to scroll to Confirmation, and then press
.
5 Press the arrow buttons to select a report printing option:
• If you want to print a report every time you send a fax, then select For All or Print for All.
• If you want to save on ink and print a report only when a fax job is unsuccessful, then select On Error.
6 Press
.
How do I view the fax history of the printer?
You can view the fax history of the printer on the display. You can also print reports of sent and/or received faxes.
1 From the printer control panel, press
.
2 Press the arrow buttons to scroll to Fax Setup, and then press
.
3 Press the arrow buttons to scroll to Reports, and then press .
• To view the fax history on the display, press again.
• To print sent fax history only, press the arrow buttons to scroll to Print Send Log, and then press .
• To print received fax history only, press the arrow buttons to scroll to Print Receive Log, and then press
.
• To print sent and received fax history, press the arrow buttons to scroll to Print Activity Report, and
then press
.
How do I print a fax on both sides of the paper?
1 From the printer control panel, press
.
2 Press the arrow buttons to scroll to Fax Setup, and then press
.
3 Press the arrow buttons to scroll to Fax Printing, and then press
4 Press the arrow buttons to scroll to 2-Sided Faxes, and then press
.
.
5 Press the arrow buttons to select a duplex setting:
• Use Button Setting—Incoming faxes are printed on both sides of the paper if the 2-Sided button on the
printer control panel is set to On.
• Always—Incoming faxes are printed on both sides of the paper regardless of the 2-Sided button setting.
6 Press
to save the setting.
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How do I forward a fax?
1 From the printer control panel, press
.
2 Press the arrow buttons to scroll to Fax Setup, and then press
.
3 Press the arrow buttons to scroll to Ringing and Answering, and then press
4 Press the arrow buttons to scroll to Fax Forward, and then press
.
.
5 Press the arrow buttons to scroll to Forward or Print & Forward, and then press
.
6 Using the keypad, enter the number to which you want to forward the fax, and then press
.
When you enable this option, all the faxes that you receive are automatically forwarded until you disable it.
To disable fax forwarding, return to the Fax Forward menu, and then select Off.
Can I block faxes?
You can block faxes from specific numbers. You can also block junk faxes and faxes from unidentified senders (senders
without a Caller ID). This feature is helpful if you want to receive faxes automatically but want to filter the faxes that
you receive.
1 Turn on fax blocking.
a From the printer control panel, press .
b Press the arrow buttons to scroll to Fax Setup, and then press
.
c Press the arrow buttons to scroll to Fax Blocking, and then press
d Press the arrow buttons to scroll to Turn On/Off, and then press
e Press the arrow buttons to scroll to On, and then press
.
.
to save the setting.
2 Add a number to block.
a Press the arrow buttons to scroll to Add.
b Press
.
c Use the keypad to enter the fax number, and then press to save.
d Use the keypad to enter the name of the person that you want to block.
e Repeat steps 2b through 2d until you have added all the numbers that you want to block. You can block up
to 50 numbers.
3 Block unidentified faxes (faxes without a Caller ID number).
a Press the arrow buttons to scroll to Block No-ID, and then press
b Press the arrow buttons to scroll to On, and then press
.
to save the setting.
Can I retrieve failed faxes?
The printer saves an incoming fax to the printer memory before it prints the fax. If the printer runs out of ink or runs
out of paper, then you can print the fax later after resolving the error. The printer prompts you if there are faxes to
be printed.
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If an incoming fax or an outgoing fax fails due to power loss, then the printer automatically prints an error report the
next time it is turned on. For incoming faxes, the error report lets you know who sent the fax and how many pages
were not printed. For outgoing faxes, it lets you know how many pages were not sent. Faxes lost due to power loss
are not retrievable.
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Networking
Installing the printer on a wireless network
Wireless network compatibility
Your printer contains an IEEE 802.11n wireless print server. Your printer is compatible with IEEE 802.11 b/g/n routers
that are Wi-Fi certified.
Supported network security options
The printer supports three wireless security options: no security, WEP, and WPA/WPA2.
No Security
It is not recommended to use no security at all on a home wireless network. Using no security means that anyone
within range of your wireless network can use your network resources—including Internet access, if your wireless
network is connected to the Internet. The range of your wireless network may extend far beyond the walls of your
home, allowing access to your network from the street or from your neighbors’ homes.
WEP
WEP (Wired Equivalent Privacy) is the most basic and the weakest type of wireless security. WEP security relies on a
series of characters called the WEP key.
Every device on the wireless network must use the same WEP key. WEP security can be used on both ad hoc and
infrastructure networks.
A valid WEP key has:
• Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9
or
• Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, punctuation, and symbols found on a
keyboard.
WPA/WPA2
WPA (Wi-Fi Protected Access) and WPA2 (Wi-Fi Protected Access 2) offer stronger wireless network security than WEP.
WPA and WPA2 are similar types of security. WPA2 uses a more complex encryption method and is more secure than
WPA. Both WPA and WPA2 use a series of characters, called the WPA pre-shared key or passphrase, to protect wireless
networks from unauthorized access.
A valid WPA passphrase has:
• From 8 to 63 ASCII characters. ASCII characters in a WPA passphrase are case-sensitive.
or
• Exactly 64 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
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82
Every device on the wireless network must use the same WPA passphrase. WPA security is an option only on
infrastructure networks with wireless access points and network cards that support WPA. Most newer wireless
network equipment also offers WPA2 security as an option.
Note: If your network uses WPA or WPA2 security, then select WPA Personal when you are prompted to select the
type of security your network uses.
Printing a network setup page
A network setup page lists the configuration settings of the printer, including the IP address and MAC address of the
printer.
1 Load plain paper.
2 From the printer control panel, press
.
3 Press the arrow buttons to scroll to Network Setup, and then press
4 Press
.
to select Print Setup Page.
The network setup page prints.
Information you will need to set up the printer on a wireless
network
To set up the printer for wireless printing, you need to know:
• The name of your wireless network. This is also known as the Service Set Identifier (SSID).
• If encryption was used to secure your network.
• The security key (either a WEP key or WPA passphrase) that allows other devices to communicate on the network
if encryption was used to secure your network.
You can locate your network WEP key or WPA passphrase by accessing your wireless access point or router and
checking the security information.
If your wireless access point (wireless router) is using Wired Equivalent Privacy (WEP) security, the WEP key should be:
• Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
or
• Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, punctuation, and symbols found on a
keyboard.
If your wireless access point is using Wi-Fi Protected Access (WPA) security, the WPA passphrase should be:
• From 8 to 63 ASCII characters. ASCII characters in a WPA passphrase are case-sensitive.
or
• Exactly 64 hexadecimal characters. Hexadecimal characters are A-F, a-f, and 0-9.
If your wireless network is not using security, then you will not have a security key.
Note: If you do not know the SSID of the network that your computer is connected to, launch the wireless utility of
the computer network adapter and look for the network name. If you cannot find the SSID or the security information
for your network, see the documentation that came with the wireless access point, or contact your system support
person.
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Installing the printer on a wireless network
Before you install the printer on a wireless network, make sure that:
• Your wireless network is set up and working properly.
• The computer you are using is connected to the same wireless network where you want to set up the printer.
1 Close all open software programs.
2 Insert the installation software CD.
If the Welcome screen does not appear after a minute, then launch the CD manually:
a Click , or click Start and then click Run.
b In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive.
3 Follow the instructions on the Welcome screen to set up the printer.
Installing the printer on other computers
Once the printer is set up on the wireless network, it can be accessed wirelessly by any other computer on the network.
However, you will need to install the printer driver on every computer that will access it. You do not need to configure
the printer again, although you will need to run the setup software on each computer to install the driver.
1 Close all open software programs.
2 Insert the installation software CD.
If the Welcome screen does not appear after a minute, then launch the CD manually:
a Click , or click Start and then click Run.
b In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive.
3 Follow the instructions on the computer screen for installing a configured printer on a new computer.
Interpreting the colors of the Wi-Fi indicator light
The colors of the Wi-Fi indicator light show the network status of the printer.
• Off means one of the following:
– The printer is turned off or is powering up.
– The printer is not connected to a wireless network and is in Power Saver mode. In Power Saver mode, the
power light pulses on and off.
• Solid orange means one of the following:
– The printer has not yet been configured for a wireless network.
– The printer is configured for an ad hoc connection, but it is not currently communicating with another ad hoc
device.
• Blinking orange means one of the following:
– The printer is out of the range of the wireless access point (wireless router).
– The printer is trying to communicate with the wireless access point, but the wireless access point is turned
off or not working properly.
– Either the configured printer or the wireless access point has been turned off and back on, and the printer is
trying to establish communications with the network.
– The wireless settings of the printer may no longer be valid.
• Green means that the printer is connected to a wireless network and is ready for use.
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Special wireless installation instructions
The following instructions apply to customers outside of North America who are using a wireless broadband box.
Some examples of these boxes include LiveBox, AliceBox, N9UF Box, FreeBox, and Club Internet.
Before you begin
• Make sure your box is wireless-enabled and activated to work on a wireless network. For more information about
configuring the box to work wirelessly, see the documentation that came with your box.
• Make sure your box is turned on and that your computer is on and connected to your wireless network.
Adding the printer to your wireless network
1 Set up your printer for wireless networking using the setup instructions provided.
Stop when you are prompted to select a network.
2 If there is an association/registration button on the back of your box, press it before selecting a network.
Note: After pressing the association/registration button, you have five minutes to complete the printer
installation.
3 Return to the computer screen.
From the list that appears in the “Choose your wireless network” dialog, select your network, and then click
Continue.
If your wireless network does not appear in the list:
a Select Unlisted Network, and then click Continue.
b Enter the details about your wireless network.
Note: Your WEP, WPA, or WPA2 key may be obtained from the bottom of the box, the user’s guide that came
with the box, or from the box Web page. If you have already changed the key for your wireless network, use
the key you created.
4 Follow the instructions on your screen to complete installation.
Assigning a static IP address
The printer will be assigned an IP address automatically through DHCP on most wireless networks.
If you want to assign a static IP address to your printer, do the following:
1 Complete the wireless setup, allowing the printer to receive a DHCP address from a DHCP server on the network.
2 Print a network setup page to see what IP address is currently assigned to the printer.
3 Open a Web browser and then type the printer IP address in the address field. Press Enter.
The printer Web page loads.
4 Click the Configuration link.
5 Click the TCP/IP link.
6 Click the Set Static IP Address link.
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7 Type the IP address you want to assign to the printer in the IP Address field.
8 Click the Submit button.
The Submitting Selection message appears.
To confirm that the address was successfully assigned, type the static IP address in the Web browser address field
and then press Enter. The printer Web page loads if the address was successfully assigned.
For more information, contact your system support person.
Changing wireless settings after installation
To change wireless settings on the printer, such as the configured network, the security key, or other settings, do the
following:
1 Click
or Start.
2 Click All Programs or Programs, and then select the printer program folder from the list.
3 Select Printer Home.
4 Click the Settings tab.
5 Click the Wireless setup utility link.
6 Follow the instructions on the computer screen to configure the printer for wireless access with the new settings.
Advanced wireless setup
Creating an ad hoc wireless network
The recommended way to set up your wireless network is to use a wireless access point (wireless router). A network
set up this way is called an infrastructure network. If you have an infrastructure network, you should configure the
printer for use on that network.
Note: The printer can communicate on only one wireless network at a time. Configuring the printer for an ad hoc
wireless network will keep it from working on any other wireless network, either ad hoc or infrastructure.
You can set up an ad hoc network if you:
• Do not have an access point or wireless router
• Do not already have a wireless network (but do have a wireless adapter for your computer)
• Want to set up a standalone network between the printer and a computer with a wireless network adapter
In Windows Vista
1 Click
.
2 Click Control Panel.
3 Click Network and Internet.
4 Under Network and Sharing Center, click Connect to a network.
5 Click Set up a connection or network when you are prompted to select a network to connect to.
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6 Click Set up a wireless ad-hoc (computer-to-computer) network, when you are prompted to choose a
connection option, and then click Next.
7 Follow the instructions in the “Set up a wireless ad hoc network” wizard. As part of the setup:
a Create a network name or SSID for the network between the computer and your printer.
b Write down the name of your network. Be sure to use the exact spelling and capitalization.
c Go to the Security Type list, select WEP, and then create a WEP key.
WEP keys must be:
• Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A-F, a–f, and 0-9.
or
• Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard
d Write down the password for your network. Be sure to use the exact spelling and capitalization.
Windows Vista will enable the ad hoc network for you. It will appear in the “Connect to a network” dialog under
“Available networks,” indicating that the computer is configured for the ad hoc network.
8 Close the Windows Control Panel and any remaining windows.
9 Insert the installation software CD, and follow the directions for wireless installation.
Note: Do not connect the installation or network cables until instructed to do so by the setup software.
10 When the available networks are displayed, provide the network name and the security information you created
in step 6. The installer will configure the printer for use with your computer.
11 Store a copy of your network name and security information in a safe place for future reference.
Note: You may need to reconnect Windows Vista computers to the ad hoc network after restarting.
In Windows XP
1 Click Start.
2 Click Control Panel.
3 Click Network and Internet Connections.
4 Click Network Connections.
5 Right-click the icon for your wireless network connection.
6 Click Enable, if it appears in the pop-up menu.
Note: If Disable appears, your wireless connection is already enabled.
7 Right-click the Wireless Network Connection icon.
8 Click Properties.
9 Click the Wireless Networks tab.
Note: If the Wireless Networks tab does not appear, your computer has third-party software that controls your
wireless settings. You must use that software to set up the ad hoc wireless network. For more information, see
the documentation for the third-party software to learn how to create an ad hoc network.
10 Select the Use Windows to configure my wireless network settings check box.
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11 Under Preferred Networks, delete any existing networks.
a Select the network to be removed.
b Click Remove to delete the network from the list.
12 Click Add to create an ad hoc network.
13 In the Network Name (SSID) box, type the name you want to give your wireless network.
14 Write down the network name you chose so you can refer to it when running the wireless setup. Be sure to use
the exact spelling and capitalization.
15 If Network Authentication appears in the list, select Open.
16 In the “Data encryption” list, select WEP.
17 If necessary, clear the “The key is provided for me automatically” check box.
18 In the Network Key box, type in a WEP key.
19 Write down the WEP key you chose so you can refer to it when running the wireless setup. Make sure you copy
it down exactly, including any capital letters.
20 In the “Confirm network key” box, type the same WEP key.
21 Select This is a computer-to-computer (ad hoc) network; wireless access points are not used.
22 Click OK twice to close the two open windows.
23 It may take a few minutes for your computer to recognize the new settings. To check on the status of your network:
a Right-click the Wireless Network Connections icon.
b Select View Available Wireless Networks.
• If the network is listed but the computer is not connected, select the ad hoc network and then click
Connect.
• If the network does not appear, wait a minute and then click Refresh network list.
24 Insert the installation software CD, and follow the directions for wireless installation.
Note: Do not connect the installation or network cables until instructed to do so by the setup software.
25 When the available networks are displayed, provide the network name and the security information you created
beginning in step 13. The installer will configure the printer for use with your computer.
26 Store a copy of your network name and security information in a safe place for future reference.
In Windows 2000
• Refer to the documentation that came with your wireless network adapter for information on configuring an ad
hoc network with Windows 2000.
Adding a printer to an existing ad hoc wireless network
Note: The printer can communicate on only one wireless network at a time. Configuring the printer for an ad hoc
wireless network will remove it from any other wireless network, either ad hoc or infrastructure, for which it is
configured.
1 Click
or Start.
2 Click All Programs or Programs, and then select the printer program folder from the list.
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3 Select Printer Home.
4 Click the Settings tab.
5 Click Wireless setup utility link.
6 Follow the instructions on the computer screen.
Note: Windows Vista computers may need to be reconnected to the ad hoc network after restarting.
Configuring the printer wirelessly using WPS (Wi-Fi Protected
Setup)
Wi-Fi Protected Setup (WPS) is a method of configuring computers and printers on a secure wireless network. WPS is
faster than manual configuration, and it reduces typing errors when new devices are added to a wireless network.
The SSID and WPA passphrase are automatically detected and configured for you. The printer supports WPS and can
be configured for wireless access using WPS. In order to use WPS to configure the printer, the wireless router must
also support WPS.
If you want to use WPS to set up your printer, then insert the CD and follow the instructions on the computer screen.
Notes:
• To use WPS to configure the printer wirelessly, all of the devices on your wireless network must support WPS. If
any device on your network does not support WPS, then you must type the SSID and security information when
prompted.
• If you are using the PIN method to add your printer using WPS, make sure you type all eight digits when you are
asked to enter your PIN.
Switching between USB, Ethernet, and wireless connections
(Windows only)
You can change the way you access your printer, depending on your needs. The following procedures assume that
you have configured your printer for one type of connection and that the printer drivers are installed on the computer.
See related topics on troubleshooting specific connection types if you encounter difficulties during configuration.
Note: The printer supports one active local connection (USB) and one active network connection (Ethernet or wireless)
at a time. It is not possible to use both Ethernet and wireless at the same time.
Using the printer wirelessly
Select the connection type that describes how you currently access your printer:
If the printer is currently set up locally (using USB connection)
1 Click
or Start.
2 Click All Programs or Programs, and then select the printer program folder from the list.
3 Select Printer Home.
4 Click the Settings tab.
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5 Click the Wireless setup utility link.
6 Follow the instructions on the computer screen to set up the printer wirelessly.
Note: There is no need to remove the USB cable connecting the printer to the computer during wireless configuration.
If the printer is currently set up for Ethernet
1 Unplug the Ethernet cable from the printer.
2 Place the printer close to the computer you want to use to configure the printer for wireless access.
Note: You will need to connect the printer to the computer with a USB cable. Make sure the printer is close
enough to the computer for your USB cable to reach both.
3 Click
or Start.
4 Click All Programs or Programs, and then select the printer program folder from the list.
5 Select Printer Home.
6 Click the Settings tab.
7 Click the Wireless setup utility link.
8 Follow the instructions on the computer screen to set up the printer wirelessly.
Using the printer locally (USB)
Select the connection type that describes how you currently access your printer:
If the printer is currently set up for Ethernet
1 Attach a USB cable to the computer and to the printer.
2 Wait for a moment for Windows to locate the driver and finish setting up the printer.
3 Select the USB printer (see “Selecting the printer” on page 91).
If the printer is currently set up for wireless
1 Attach a USB cable to the computer and to the printer.
2 Wait a moment for Windows to locate the driver and finish setting up the printer.
3 Select the USB printer (see “Selecting the printer” on page 91).
Note: You can continue to use the printer through Ethernet or wireless connection.
Using the printer over an Ethernet network
Select the connection type that describes how you currently access your printer:
If the printer is currently set up for wireless
1 Plug an Ethernet cable into the printer and into an available port on a switch or wall jack.
2 Wait for a minute for the Ethernet network interface to become active and acquire an IP address from the network.
3 Select the Network printer (see “Selecting the printer” on page 91).
Note: The wireless interface of the printer is disabled while it is connected to an Ethernet network.
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If the printer is currently set up locally (using USB connection)
1 Plug an Ethernet cable into the printer and into an available port on a switch or wall jack.
2 Insert the software and installation CD into the computer you want to use to configure the printer.
3 Follow the instructions on the computer screen for configuring a printer on an Ethernet network.
4 Select the Network printer (see “Selecting the printer” on page 91).
Note: You will need a USB cable to complete the configuration.
Selecting the printer
1 Click
or Start.
2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
The printer folder opens.
4 Right-click the printer you want to use, either Network or USB.
5 Select Set as Default Printer from the menu.
6 Close the Printers or Printers and Faxes window.
Sharing a printer in a Windows environment
1 Prepare the computers to share the printer:
a Make all computers printing to the printer accessible through Network Neighborhood by enabling File and
Print Sharing. See the Windows documentation for instructions on enabling File and Print Sharing.
b Install the printer software on all computers that will print to the printer.
2 Identify the printer:
a On the computer that is attached to the printer, do one of the following:
1 Click , or click Start and then click Run.
2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
The printer folder opens.
b
c
d
e
Right-click the name of your printer.
Click Sharing.
From the Sharing tab, select Share this printer or Shared as, and then assign a distinctive name.
Click OK.
3 Locate the printer from the remote computer:
Note: The remote computer is the one that is not attached to the printer.
a Do one of the following:
1 Click , or click Start and then click Run.
2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
The printer folder opens.
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b
c
d
e
f
Right-click the name of your printer.
Click Properties.
Click the Ports tab, and then click Add Port.
Select Local Port, and then click New Port.
Type the Universal Naming Convention (UNC) Port name, which consists of the server name and the
distinctive printer name that was specified in step 2 on page 91. The name should be in the form \\server
\printer.
g Click OK.
h Click Close on the Printer Ports dialog.
i Make sure the new port is selected on the Ports tab, and then click Apply.
The new port is listed with the printer name.
j Click OK.
Installing the printer on an Ethernet network
Information you will need to set up the printer on an Ethernet
network
To configure your printer for an Ethernet network, organize the following information before you begin:
Note: If your network automatically assigns IP addresses to computers and printers, continue on to installing the
printer.
•
•
•
•
A valid, unique IP address for the printer to use on the network
The network gateway
The network mask
A nickname for the printer (optional)
Note: A printer nickname can make it easier for you to identify your printer on the network. You can choose to
use the default printer nickname, or assign a name that is easier for you to remember.
You will need an Ethernet cable to connect the printer to the network and an available port where the printer can
physically connect to the network. Use a new network cable when possible to avoid potential problems caused by
a damaged cable.
Installing the printer on an Ethernet network
Before you install the printer on an Ethernet network, make sure that:
• You have completed the initial setup of the printer.
• Your network is set up and working properly.
• Your computer is connected to your network.
1 Close all open software programs.
2 Insert the installation software CD.
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If the Welcome screen does not appear after a minute, do one of the following:
a Click , or click Start and then click Run.
b In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive.
3 Follow the instructions on the computer screen to set up the printer, selecting Ethernet connection when you
are prompted to select a connection type.
Networking FAQ
What is Wi-Fi Protected Setup?
Wi-Fi Protected Setup (WPS) is a product certification that provides simple and secure configuration. WPS assists
users in establishing wireless home networks and enabling network security without requiring prior knowledge of
Wi-Fi technology. WPS configures the network name (SSID) and WPA passphrase for network devices. WPS only
supports networks that communicate through access points or routers and is not applicable in ad hoc networks.
We support the following methods in adding new wireless network devices:
• Personal Identification Number (PIN)—A PIN from the new device is entered into the access point.
• Push Button Configuration (PBC)—The user pushes a button on both the access point and the new device.
Look for any of these identifier marks to check if your device is WPS certified:
You can find these WPS logos on the side, back, or top of your access point or router.
Where do I find my WEP key or WPA passphrase?
To find the WEP key or WPA passphrase for the wireless network, view the security settings on the access point or
wireless router. Most access points have a Web page that can be accessed using a Web browser.
You can also check the manual that came with your access point or router. If your access point or router is using the
default settings, you can find the information in the manual. If someone else set up your network for you, that person
or company may have included the information in the manual.
If you do not know how to access the Web page, or if you do not have administrator access to the wireless access
point on your network, and are unable to locate the information in the manual, contact your system support person.
What is an SSID?
A Service Set Identifier (SSID) is the name that identifies a wireless network. All devices on the network must know
the SSID of the wireless network or they will not be able to communicate with each other. Usually, the wireless network
broadcasts the SSID to allow wireless devices in the area to connect to it. Sometimes, the SSID is not broadcast for
security reasons.
If the SSID of your wireless network is not broadcast, it cannot be detected automatically and will not show up in the
list of available wireless networks. You must enter the network information manually in this situation.
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An SSID can contain up to 32 alphanumeric characters.
Where do I find my SSID?
You can find the SSID for the wireless network by viewing the settings on the access point or wireless router. Most
access points have a built-in Web server that can be accessed using a Web browser.
Many network adapters provide a software application that allows you to view the wireless settings of your computer,
including your SSID. Check your computer to see if a program was installed with your network adapter.
If you are unable to locate your SSID using either of these methods, contact your system support person.
What is a network?
A network is a collection of devices such as computers, printers, Ethernet hubs, wireless access points, and routers
connected together for communication through cables or through a wireless connection. A network can be wired,
wireless, or designed to have both wired and wireless devices.
Devices on a wired network use cables to communicate with each other.
Devices on a wireless network use radio waves instead of cables to communicate with each other. For a device to be
able to communicate wirelessly, it must have a wireless network adapter attached or installed that lets it receive and
transmit radio waves.
How do I find out what type of security my network is using?
You must know the WEP key or WPA passphrase and the type of security (WEP, WPA, or WPA2) used on the wireless
network. To obtain this information, see the documentation that came with your wireless access point (wireless
router), see the Web page associated with the wireless access point, or consult your system support person.
Note: The WEP key or WPA passphrase is not the same as the password for the wireless access point. The password
allows you to access the wireless access point settings. The WEP key or WPA passphrase allows printers and computers
to join your wireless network.
How are home networks configured?
For desktop computers, laptops, and printers to communicate with each other over a network, they must be
connected by cables and/or have wireless network adapters built in or installed in them.
There are many different ways a network can be set up. Five common examples appear below.
Note: The printers in the following diagrams represent printers with internal print servers built in to them so that
they can communicate over a network.
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Wired network example
• A desktop computer, a laptop, and a printer are connected by Ethernet cables to a hub, router, or switch.
• The network is connected to the Internet through a DSL or cable modem.
Internet
Wireless network examples
Scenario 1: Mixed wired and wireless connections on a network with Internet access
• All computers and printers connect to the network through a router with Ethernet and wireless capabilities.
• Some computers and printers connect wirelessly to the router; others connect over a wired connection.
• The network is connected to the Internet through a DSL or cable modem.
Internet
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Scenario 2: Wireless network with Internet access
• All computers and printers connect to the network using a wireless access point or wireless router.
• The wireless access point connects the network to the Internet through a DSL or cable modem.
Internet
Scenario 3: Wireless network with no Internet access
• Computers and printers connect to the network using a wireless access point.
• The network has no connection to the Internet.
Scenario 4: Computer connected wirelessly to a printer without Internet access
• A computer is directly connected to a printer without going through a wireless router.
• This configuration is referred to as an ad hoc network.
• The network has no connection to the Internet.
Note: Most computers can connect to only one wireless network at a time. If you access the Internet over a wireless
connection, you will lose Internet access if you are connect to an ad hoc network.
Why do I need an installation cable?
When setting up the printer on your wireless network, the printer will need to temporarily connect to a computer
using the installation cable. This temporary connection is used to set up the wireless settings of the printer.
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The installation cable connects to a rectangular USB port on the installing computer and the square USB port on the
printer.
How do I attach the installation cable?
The installation cable attaches to a USB port on the computer and to the square connector on the back of the printer.
This connection allows you to configure the printer for a networked or locally attached installation.
1 Attach the large, rectangular connector to any USB port on your computer. USB ports may be on the front or the
back of the computer, and may be horizontal or vertical.
2 Attach the small, square connector to the printer.
3 Continue following the on-screen instructions.
How are infrastructure and ad hoc networks different?
Wireless networks can operate in one of two modes: infrastructure or ad hoc.
In infrastructure mode, all devices on a wireless network communicate with each other through a wireless router
(wireless access point). Devices on the wireless network must have valid IP addresses for the current network and
share the same SSID and channel as the wireless access point.
In ad hoc mode, a computer with a wireless network adapter communicates directly with a printer equipped with a
wireless print server. The computer must have a valid IP address for the current network and be set to ad hoc mode.
The wireless print server must be configured to use the same SSID and channel that the computer is using.
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The following table compares the characteristics and requirements of the two types of wireless networks.
Infrastructure
Ad hoc
Communication
Through wireless access point
Directly between devices
Security
More security options
WEP or no security
Range
Determined by range and number of Restricted to range of individual
wireless access points
devices on network
Speed
Usually faster
Usually slower
Unique IP address for each device
Yes
Yes
Mode set to
Infrastructure mode
Ad hoc mode
Same SSID
Yes, including the wireless access
point
Yes
Same channel
Yes, including the wireless access
point
Yes
Characteristics
Requirements for all devices
We recommend setting up a network in infrastructure mode using the installation CD that came with the printer.
Infrastructure mode is the recommended setup method because it provides:
• Increased network security
• Increased reliability
• Faster performance
• Easier setup
Finding the signal strength
Wireless devices have built-in antennas that transmit and receive radio signals. The signal strength listed on the
printer network setup page indicates how strongly a transmitted signal is being received. Many factors can affect
the signal strength. One factor is interference from other wireless devices or other devices such as microwave ovens.
Another factor is distance. The farther two wireless devices are from each other, the more likely it is that the
communication signal will be weaker.
The strength of the signal received by your computer can also affect the connectivity of the printer with the network
during configuration. When you installed the wireless adapter in your computer, the adapter software probably
placed an icon in your system tray. Try double-clicking this icon, and it will tell you how strongly the computer is
receiving the wireless signal from the network.
To improve signal quality, remove sources of interference and/or move wireless devices closer to the wireless access
point (wireless router).
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How can I improve wireless signal strength?
A common reason wireless printers fail to communicate over a network is poor wireless signal quality. If the signal
is too weak, too distorted, or blocked by an object, it cannot carry information between the access point and the
printer. To determine if the printer is receiving a strong signal from the access point, print a network setup page. The
Quality field indicates the relative strength of the wireless signal the printer is receiving. Drops in signal strength can
be intermittent, however, and although the signal quality appears high, it may drop during certain conditions.
If you think signal strength is a problem between your access point and the printer, try one or more of the following:
Notes:
• The solutions below are for infrastructure networks. If you are using an ad hoc network, adjust the computer
when the solution suggests adjusting the access point.
• Ad hoc networks have a much shorter range than infrastructure networks. Try moving the printer closer to the
computer if they seem to have trouble communicating.
MOVE THE PRINTER CLOSER TO THE WIRELESS ACCESS POINT/WIRELESS ROUTER
If the printer is too far away from the access point, it will not be able to communicate with other devices on the
network. For most indoor wireless networks, the maximum distance between the access point and the printer is
approximately 100 feet (30 meters). This distance could be longer or shorter, depending upon the layout of the
network and the limitations of the access point.
REMOVE OBSTACLES BETWEEN THE ACCESS POINT AND THE PRINTER
The wireless signal from your access point will pass through most objects. Most walls, floors, furniture and other
objects will not block the wireless signal. However, there are materials that are too dense for the signal to pass
through. Objects containing metal and concrete can block the signal. Arrange your printer and access point so
that the signal is not blocked by such objects.
REMOVE SOURCES OF INTERFERENCE
Other types of radio frequencies can cause problems with the wireless signal on your network. These sources of
interference can cause printing issues that seem to come and go. Turn off potential sources of interference where
possible. Avoid using microwaves and cordless phones when printing over your wireless network.
If another wireless network is operating in the vicinity, change the wireless channel on the access point.
Do not place your access point on a printer or other electronic device. Such devices can also interfere with the
wireless signal.
ARRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTION
Even when the wireless signal is able to pass through an object, it is slightly weakened. If it passes through too
many objects, it can be significantly weakened. All objects absorb part of the wireless signal when it passes through
them, and certain types of objects absorb enough to cause communications problems. Place your access point as
high in the room as possible to avoid signal absorption.
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How can I make sure my computer and printer are connected to the
same wireless network?
If the printer is not on the same wireless network as the computer, you will not be able to print wirelessly. The SSID
of the printer must match the SSID of the computer, if the computer is already connected to the wireless network.
1 Obtain the SSID of the network that the computer is connected to:
a Type the IP address of your wireless access point (wireless router) into the address field of your Web browser.
If you do not know the IP address of the wireless access point:
1 Click , or click Start and then click Run.
2 In the Start Search or Run box, type cmd.
3 Press Enter, or click OK.
The Command Prompt window opens.
4 Type ipconfig, and then press Enter. Check the Wireless Network Connection section:
• The “Default Gateway” entry is typically the wireless access point.
• The IP address appears as four sets of numbers separated by periods, such as 192.168.2.134.
b
c
d
e
Type the user name and password of the router when prompted.
Click OK.
On the main page, click Wireless or any other selection where settings are stored. The SSID will be displayed.
Write down the SSID.
Note: Make sure you copy it exactly, including any capital letters.
2 Print the printer network setup page.
In the Wireless section, look for SSID.
3 Compare the SSID of the computer and SSID of the printer.
If the SSIDs are the same, then the computer and the printer are connected to the same wireless network.
If the SSIDs are not the same, then run the utility again to set up the printer on the wireless network used by the
computer.
Can I use my printer on a USB and a network connection at the same
time?
Yes; the printer supports a simultaneous USB and network connection. The printer can be configured in the following
ways:
• Locally attached (connected to a computer using a USB cable)
•
•
•
•
Wireless network
Ethernet network
Wireless network and locally attached simultaneously
Ethernet network and locally attached simultaneously
What is a MAC address?
A Media Access Control (MAC) address is a 48-bit identifier associated with the hardware of network equipment. The
MAC address may also be called the physical address because it is connected to the hardware of a device instead of
its software. The MAC address is displayed as a hexadecimal number in this format: 01-23-45-67-89-AB.
Networking
100
Every device capable of communicating on a network has a MAC address. Network printers, computers, and routers,
whether Ethernet or wireless, all have MAC addresses.
While it is possible to change the MAC address of a network device, it is not common practice to do so. For this reason,
MAC addresses are considered permanent. IP addresses are easily changed, so MAC addresses are a more reliable
method of identifying a specific device on a network.
Routers with security capabilities may allow filtering of MAC addresses on networks. This allows a managed list of
devices to access the network, identified by their MAC addresses. MAC address filtering can help prevent access on
the network from unwanted devices, such as from intruders on a wireless network. MAC address filtering can also
prevent legitimate access if you forget to add a new device to the router's list of allowed addresses. If your network
uses MAC address filtering, be sure to add the MAC address of the printer to the list of allowed devices.
How do I find the MAC address?
Most network equipment has a unique hardware identification number to distinguish it from other devices on the
network. This is called the Media Access Control (MAC) address.
When installing the printer on a network, make sure you select the printer with the correct MAC address.
The MAC address label is located inside the printer.
MAC:
XX
XX
XX
XX
XX
XX
The MAC address of the internal print server is a series of letters and numbers. Other devices sometimes use a type
of MAC address called Universally Administered Address (UAA).
MAC:
XX XX XX XX XX XX
UAA:
XX XX XX XX XX XX
Note: A list of MAC addresses can be set on an access point (router) so that only devices with matching MAC addresses
are allowed to operate on the network. This is called MAC filtering. If MAC filtering is enabled in your access point and
you want to add a printer to your network, then the MAC address of the printer must be included in the MAC filter
list.
Networking
101
What is an IP address?
An IP address is a unique number used by devices (such as a wireless printer, computer, or wireless access point) on
an IP network to locate and communicate with each other. Devices on an IP network can communicate with each
other only if they have unique and valid IP addresses. A unique IP address means no two devices on the same network
have the same IP address.
An IP address is a group of four numbers separated by periods. An example of an IP address is 192.168.100.110.
What is TCP/IP?
Networks are able to function because computers, printers, and other devices are able to send data to each other,
either through cables or by using wireless signals. This transfer of data is made possible by sets of data transmission
rules called protocols. A protocol can be thought of as a language, and like a language, it has rules allowing participants
to communicate with each other.
Different types of networks use different protocols, but Transmission Control Protocol/Internet Protocol (TCP/IP) is the
most popular. TCP/IP is used to send data over the Internet as well as over most corporate and home networks.
Because computers do not understand words and instead rely upon numbers for communication, TCP/IP requires
that every device on a network using TCP/IP to communicate must have an IP address. IP addresses are essentially
unique computer names in a numeric format, used to transfer data around a network. IP addresses allow TCP/IP to
confirm requests for and receipt of data by various devices on the network.
How do I locate IP addresses?
1 Click
, or click Start and then click Run.
2 In the Start Search or Run box, type cmd.
3 Press Enter, or click OK.
The Command Prompt window opens.
4 Type ipconfig, and then press Enter.
The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100.
How to locate a printer IP address
• You can locate the printer IP address by viewing the printer network setup page.
How are IP addresses assigned?
An IP address may be assigned automatically by the network using DHCP. Once the printer is set up on a computer,
the computer sends all print jobs across the network to the printer using this address.
If the IP address is not automatically assigned, you will be asked during wireless setup to manually enter an address
and other network information after selecting your printer from the available list.
What is a key index?
A wireless access point (wireless router) can be configured with as many as four WEP keys. Only one key is used on
the network at a time, however. The keys are numbered, and the number of a key is referred to as its key index. All
devices on the wireless network must be configured to use the same key index when multiple WEP keys are configured
on the wireless access point.
Networking
102
Select the same key index on your printer as you are using on your wireless access point.
Networking
103
Maintaining the printer
Maintaining ink cartridges
In addition to the following tasks that you can perform, your printer performs an automatic maintenance cycle every
week if it is plugged into an electrical outlet. It will briefly come out of Power Saver mode or will temporarily power
on if it is turned off.
Checking ink levels
Using the printer control panel
1 From the printer control panel, press
.
2 Press the up or down arrow button to scroll to Maintenance, and then press
3 Press
.
again to select Check Ink Levels.
Using the printer software
1 Click
or Start.
2 Click All Programs or Programs, and then select the printer program folder from the list.
3 Select Printer Home.
4 Choose your printer from the printer drop-down list.
5 From the Maintenance tab, click Check ink levels.
Aligning the printhead
If the characters or lines on your printer image appear jagged or wavy, then you may need to align the printhead.
Using the printer control panel
1 Load plain paper.
2 From the printer control panel, press
.
3 Press the up or down arrow button to scroll to Maintenance, and then press
4 Press the up or down arrow button to scroll to Align Printer, and the press
.
.
An alignment page prints.
Note: Do not remove the alignment page until printing is finished.
Using the printer software
1 Load plain paper.
2 Click
or Start.
3 Click All Programs or Programs, and then select the printer program folder from the list.
Maintaining the printer
104
4 Select Printer Home.
5 Choose your printer from the printer drop-down list.
6 From the Maintenance tab, click Align cartridges.
7 Follow the instructions on the computer screen.
If you aligned the cartridges to improve print quality, then print your document again. If print quality has not
improved, then clean the printhead nozzles.
Cleaning the printhead nozzles
Poor print quality is sometimes due to clogged printhead nozzles. Clean the printhead nozzles to improve the quality
of your prints.
Notes:
• Cleaning the printhead nozzles uses ink, so clean them only when necessary.
• Deep cleaning uses more ink, so try the Clean Printhead option first to save ink.
• If the ink levels are too low, you must replace the ink cartridges before you can clean the printhead nozzles.
Using the printer control panel
1 From the printer control panel, press
.
2 Press the up or down arrow button to scroll to Maintenance, and then press
.
3 Press the up or down arrow button to scroll to Clean Printhead or Deep Clean Printhead, and then press
.
A cleaning page prints.
Using the printer software
1 Click
or Start.
2 Click All Programs or Programs, and then select the printer program folder from the list.
3 Select Printer Home.
4 Choose your printer from the printer drop-down list.
5 From the Maintenance tab, click Clean Cartridges.
6 Follow the instructions on the computer screen.
Cleaning the exterior of the printer
1 Make sure that the printer is turned off and unplugged from the wall outlet.
CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer,
unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding.
2 Remove all paper from the printer.
Maintaining the printer
105
3 Dampen a clean, lint-free cloth with water.
Warning—Potential Damage: Do not use household cleaners or detergents, as they may damage the finish of
the printer.
4 Wipe only the outside of the printer, making sure to remove any ink residue that has accumulated on the paper
exit tray.
Warning—Potential Damage: Using a damp cloth to clean the interior may cause damage to your printer.
5 Make sure the printer is dry before beginning a new print job.
Cleaning the scanner glass
1 Dampen a clean, lint-free cloth with water.
2 Gently wipe the scanner glass clean.
Note: Make sure all ink or corrective fluid on a document is dry before placing the document on the scanner glass.
Maintaining the printer
106
Troubleshooting
Before you troubleshoot
Use this checklist to solve most printer problems:
•
•
•
•
•
•
•
•
•
Make sure the power cord is plugged into the printer and into a properly grounded electrical outlet.
Make sure the printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
Make sure the printer is turned on.
Make sure the printer is securely connected to the host computer, print server, or other network access point.
Check the printer for error messages, and resolve any errors.
Check for paper jam messages, and clear any jams.
Check the ink cartridges, and install new cartridges if necessary.
Use the Service Center to locate and solve the problem (Windows only).
Turn the printer off, wait about 10 seconds, and then turn the printer back on.
Using the Service Center to solve printer problems
The Service Center provides step-by-step troubleshooting help and contains links to printer maintenance tasks and
customer support.
To open the Service Center, use one of these methods:
Method 1
Method 2
If it appears on an error message dialog, click the For
additional assistance, use the Service Center link.
1 Click or Start.
2 Click All Programs or Programs, and then select the
printer program folder from the list.
3 Select Printer Home.
4 From the Support tab, select Service Center.
If Troubleshooting does not solve your problem
Visit our Web site at support.dell.com to find the following:
• Live online technical support
• Contact numbers for telephone technical support
Setup troubleshooting
•
•
•
•
“Incorrect language appears on the display” on page 108
“Printhead errors” on page 108
“Software did not install” on page 110
“Print job does not print or is missing pages” on page 111
Troubleshooting
107
•
•
•
•
“Printer is printing blank pages” on page 112
“Printer is busy or does not respond” on page 112
“Cannot delete documents from the print queue” on page 112
“Cannot print through USB” on page 113
Incorrect language appears on the display
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
CHANGE THE LANGUAGE USING THE PRINTER MENUS
1 From the printer control panel, press
.
2 Press the arrow buttons to scroll to Defaults, and then press
.
3 Press the arrow buttons to scroll to Set Defaults, and then press
4 Press the arrow buttons to scroll to Use Factory, and then press
.
.
5 Complete the initial printer setup.
CHANGE THE LANGUAGE USING A BUTTON COMBINATION (IF YOU CANNOT READ THE CURRENT
LANGUAGE)
1 Turn the printer off.
Note: If you have set the Power Saver timeout in the Setup menu, then press and hold
turn off the printer.
2 Press and hold down
Note: Do not release
reset.
and
and
, and then press and release
for three seconds to
to turn the printer on.
until Language appears on the display, indicating that the printer has been
3 Complete the initial printer setup.
Printhead errors
If the "Before you troubleshoot" checklist does not solve the problem, then try the following:
Troubleshooting
108
REMOVE AND REINSERT THE PRINTHEAD
1 Open the printer and lift the latch.
2 Remove the printhead.
Warning—Potential Damage: Do not touch the printhead nozzles.
3 Wipe the printhead contacts using a clean, lint-free cloth.
Troubleshooting
109
4 Reinsert the printhead, and then close the latch until it clicks.
5 Close the printer.
Note: If removing and reinserting the printhead does not resolve the error, then contact technical support.
Software did not install
If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as
a printer option when sending a print job, then try removing and reinstalling the software.
Before you reinstall the software, do the following:
MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS LISTED ON
THE PRINTER BOX
TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE
CHECK THE USB CONNECTION
1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2 Firmly plug the square end of the USB cable into the back of the printer.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a
USB symbol.
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to
a defective port.
RECONNECT THE PRINTER POWER SUPPLY
1 Turn off the printer, and then unplug the power cord from the wall outlet.
2 Gently remove the power supply from the printer, and then reinsert it.
3 Plug the power cord into the wall outlet, and then turn on the printer.
Troubleshooting
110
Print job does not print or is missing pages
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY
1 Turn the printer on, and then open the printer.
2 Make sure the cartridges are inserted correctly.
The cartridges should click firmly into the matching color slot of the printhead.
3 Close the printer.
SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB
MAKE SURE THE PRINT JOB IS NOT PAUSED
MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER
RECONNECT THE PRINTER POWER SUPPLY
1 Turn off the printer, and then unplug the power cord from the wall outlet.
2 Gently remove the power supply from the printer, and then reinsert it.
3 Plug the power cord into the wall outlet, and then turn on the printer.
REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER
CHECK THE USB CONNECTION
1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2 Firmly plug the square end of the USB cable into the back of the printer.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a
USB symbol.
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to
a defective port.
REMOVE AND REINSTALL THE PRINTER SOFTWARE
Troubleshooting
111
Printer is printing blank pages
Blank pages may be caused by improperly installed ink cartridges.
REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD
1 Reinstall the ink cartridges, see “Replacing ink cartridges” on page 11 for more information.
If the cartridges do not seem to fit, make sure the printhead is properly seated, and then try installing the
cartridges again.
2 Load plain paper.
3 From the printer control panel, press
.
4 Press the arrow buttons to scroll to Maintenance, and then press
.
5 Press the arrow buttons to scroll to Deep Clean Printhead, and then press
.
A cleaning page prints.
6 Press the arrow buttons to scroll to Align Printer, and the press
.
An alignment page prints.
Note: Do not remove the alignment page until printing is finished.
Printer is busy or does not respond
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
MAKE SURE THE PRINTER IS NOT IN POWER SAVER MODE
If the power light is blinking on and off slowly, then the printer is in Power Saver mode. Press
printer.
to wake up the
If the printer will not come out of Power Saver mode, then reset the power:
1 Unplug the power cord from the wall outlet, and then wait 10 seconds.
2 Insert the power cord into the wall outlet, and then turn on the printer.
If this problem persists, then check our Web site for updates for your printer software or firmware.
RECONNECT THE PRINTER POWER SUPPLY
1 Turn off the printer, and then unplug the power cord from the wall outlet.
2 Gently remove the power supply from the printer, and then reinsert it.
3 Plug the power cord into the wall outlet, and then turn on the printer.
Cannot delete documents from the print queue
If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer and
printer may not be communicating.
RESTART THE COMPUTER AND TRY AGAIN
Troubleshooting
112
Cannot print through USB
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
CHECK THE USB CONNECTION
1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2 Firmly plug the square end of the USB cable into the back of the printer.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a
USB symbol.
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to
a defective port.
MAKE SURE THE USB PORT IS ENABLED IN WINDOWS
1 Click
, or click Start and then click Run.
2 In the Start Search or Run box, type devmgmt.msc.
3 Press Enter, or click OK.
The Device Manager opens.
4 Click the plus sign (+) beside Universal Serial Bus controllers.
If USB Host Controller and USB Root Hub are listed, then the USB port is enabled.
For more information, see the computer documentation.
REMOVE AND REINSTALL THE PRINTER SOFTWARE
Jams and misfeeds troubleshooting
•
•
•
•
“Paper jam in the printer” on page 113
“Paper jam in the duplex unit” on page 114
“Paper jam in the ADF (selected models only)” on page 115
“Paper or specialty media misfeeds” on page 116
Paper jam in the printer
Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.
Troubleshooting
113
1 Press
to turn off the printer.
2 Check the paper tray or lift the scanner unit to check for jammed paper.
3 Firmly grasp the paper, and then gently pull it out.
Note: Be careful not to tear the paper while removing it.
4 Press
to turn the printer back on.
Paper jam in the duplex unit
Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.
1 Push down the duplex latches and pull out the duplex unit.
CAUTION—POTENTIAL INJURY: The area behind the duplex cover has protruding ribs as part of the paper
path. To avoid injury, use caution when accessing this area for clearing a paper jam.
Troubleshooting
114
2 Firmly grasp the paper, and then gently pull it out.
Note: Be careful not to tear the paper while removing it.
3 Reinsert the duplex unit.
4 Touch DONE or press
, depending on your printer model.
5 From your computer, resume the print job.
Paper jam in the ADF (selected models only)
Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.
Troubleshooting
115
1 Open the ADF door, and then gently pull out the jammed paper.
Note: Be careful not to tear the paper while removing it.
2 Close the ADF door.
3 Touch DONE or press
, depending on your printer model.
4 From your computer, resume the print job.
Paper or specialty media misfeeds
These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together.
Try one or more of the following:
CHECK PAPER CONDITION
Use only new, unwrinkled paper.
CHECK PAPER LOADING
• Load a smaller amount of paper into the printer.
• Load paper with the print side facedown. (If you are not sure which side is the printable side, see the instructions
that came with the paper.)
• Check the loading instructions for your paper or specialty media.
REMOVE EACH PAGE AS IT IS PRINTED
ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER
Print troubleshooting
• “Poor quality at the edges of the page” on page 117
• “Streaks or lines on printed image” on page 117
Troubleshooting
116
• “Print speed is slow” on page 118
• “Computer slows down when printing” on page 118
Poor quality at the edges of the page
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
CHECK MINIMUM PRINT SETTINGS
Unless you are using the borderless feature, use these minimum print margin settings:
• Left and right margins:
– 6.35 mm (0.25 in.) for letter-size paper
– 3.37 mm (0.133 in.) for all paper sizes except letter
• Top margin: 1.7 mm (0.067 in.)
• Bottom margin: 12.7 mm (0.5 in.)
SELECT THE BORDERLESS PRINT FEATURE
1 With a document or photo open, click File  Print.
2 Click Properties, Preferences, Options, or Setup.
3 From the Paper Options section of the Print Setup tab, select Borderless.
Streaks or lines on printed image
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
CHECK THE INK LEVELS
Replace low or empty ink cartridges.
SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE
MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED
ALIGN THE PRINTHEAD
CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES
Note: If these solutions do not remove the streaks or lines on the printed image, then contact technical support.
Troubleshooting
117
Print speed is slow
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
MAXIMIZE COMPUTER PROCESSING SPEED
• Close all applications not in use.
• Minimize the number and size of graphics and images in the document.
• Remove as many unused fonts as possible from your system.
ADD MEMORY
Consider purchasing more RAM.
SELECT A LOWER PRINT QUALITY FROM THE PRINTER SOFTWARE
MANUALLY SELECT A PAPER TYPE THAT MATCHES THE TYPE OF PAPER YOU ARE USING
REMOVE AND REINSTALL THE PRINTER SOFTWARE
Computer slows down when printing
These are possible solutions. Try one of the following:
IF YOU ARE USING A USB CONNECTION, THEN TRY A DIFFERENT USB CABLE
IF YOU ARE ON A NETWORK, THEN RESET THE POWER OF THE ACCESS POINT (ROUTER)
1 Unplug the power cord from the access point.
2 Wait ten seconds, and then insert the power cord.
Copy and scan troubleshooting
•
•
•
•
•
•
•
“Copier or scanner does not respond” on page 119
“Scanner unit does not close” on page 119
“Poor copy or scanned image quality” on page 119
“Partial copies or scans of documents or photos” on page 119
“Scan was not successful” on page 120
“Scanning takes too long or freezes the computer” on page 120
“Cannot scan to a computer over a network” on page 120
Troubleshooting
118
Copier or scanner does not respond
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
SET YOUR PRINTER AS THE DEFAULT PRINTER
REMOVE AND REINSTALL THE PRINTER SOFTWARE
Scanner unit does not close
1 Lift the scanner unit.
2 Remove any obstruction keeping the scanner unit open.
3 Lower the scanner unit.
Poor copy or scanned image quality
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
CLEAN THE SCANNER GLASS
ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE
REVIEW THE TIPS FOR COPYING, SCANNING, AND IMPROVING PRINT QUALITY
USE A CLEARER VERSION OF THE ORIGINAL DOCUMENT OR IMAGE
MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN
THE CORRECT CORNER
Partial copies or scans of documents or photos
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN
THE CORRECT CORNER
SELECT A PAPER SIZE FROM THE PRINTER SOFTWARE THAT MATCHES THE LOADED PAPER
MAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING
Troubleshooting
119
Scan was not successful
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
CHECK THE USB CONNECTION
1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2 Firmly plug the square end of the USB cable into the back of the printer.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a
USB symbol.
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to
a defective port.
RESTART THE COMPUTER
Scanning takes too long or freezes the computer
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
CLOSE OTHER SOFTWARE PROGRAMS THAT ARE NOT BEING USED
USE A LOWER SCANNING RESOLUTION
Cannot scan to a computer over a network
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME
NETWORK
MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER
Fax troubleshooting
•
•
•
•
•
“Fax troubleshooting checklist” on page 121
“Cannot send faxes” on page 121
“Cannot receive faxes” on page 123
“Cannot run the fax software” on page 124
“Fax error messages on the printer control panel” on page 125
For detailed descriptions of common terms and tasks, see the following:
• “Setting up the printer to fax” on page 58
• “Faxing FAQ” on page 74
Troubleshooting
120
Fax troubleshooting checklist
If you encounter problems sending and receiving faxes, then check the connection first:
1 Check for a dial tone on the telephone line by plugging an analog telephone into the wall jack, DSL filter, VoIP
device, or cable modem where you connected the printer. Make sure you plug the telephone into the same port.
If you do not hear a dial tone, then contact your line provider.
2 While the printer is connected to the telephone line, check for a dial tone by plugging an analog telephone into
the
port of the printer.
If you do not hear a dial tone, then use the checklist below. Listen for a dial tone after checking each item.
If you hear a dial tone but still have problems sending and receiving faxes, then see the other topics in this section.
Connection checklist
• Make sure that the printer and other devices on the line (if applicable) are set up and configured correctly
according to your setup scenario.
• Make sure that the cables are connected to the correct ports.
• Make sure that the cables are securely plugged in.
Check the cable connections for the following hardware, if applicable:
Power supply Answering machine Cable modem Splitter
Telephone
VoIP adapter
DSL filter
RJ-11 adapter
• If the printer is connected to a Digital Subscriber Line, then make sure you are using a DSL filter for the printer.
• If the printer is connected to a VoIP adapter or cable modem, then make sure that the printer is plugged into the
first phone port.
• If you are using a splitter, then make sure that you are using a phone splitter. Do not use a line splitter.
Cannot send faxes
If the “Fax troubleshooting checklist” does not solve the problem, then try one or more of the following:
MAKE SURE THAT YOU HAVE REGISTERED YOUR USER INFORMATION IN THE PRINTER
If you did not enter your user information during initial setup, then enter your fax name and fax number. In some
countries, you cannot send a fax without entering your fax name or company name. Some fax machines also block
unknown faxes or faxes without sender information.
DECREASE THE TRANSMISSION SPEED OF THE FAX MODEM
The modem of the printer can transmit data at 33,600 bps. This is the maximum speed at which the printer can
send and receive faxes. It is not necessary, however, to set the modem to its fastest transmission capability. The
speed of the modem of the receiving fax machine must match or be greater than the speed at which you are
sending your fax. Otherwise, your fax will not be received.
To decrease the transmission speed of the modem:
1 From the printer control panel, press
.
2 Press the arrow buttons to scroll to Fax Setup, and then press
Troubleshooting
121
.
3 Press the arrow buttons to scroll to Dialing and Sending, and then press
4 Press the arrow buttons to scroll to Max Send Speed, and then press
5 Select a sending speed, and then press
.
.
.
SET THE PRINTER TO SCAN THE ORIGINAL DOCUMENT BEFORE DIALING THE NUMBER
The printer does not automatically redial if you set it to scan the original document after dialing the number.
Set the printer to scan before dialing so that you do not have to scan the document again if the fax fails. The scanned
document is saved in the printer memory. The printer can then retrieve it and automatically redial the number.
To set the printer to scan before dialing:
1 From the printer control panel, press
.
2 Press the arrow buttons to scroll to Fax Setup, and then press
.
3 Press the arrow buttons to scroll to Dialing and Sending, and then press
4 Press the arrow buttons to scroll to Scan, and then press
.
.
5 Press the arrow buttons to scroll to Before Dial, and then press
.
ENABLE ERROR CORRECTION
Errors and blurs may appear in the faxed document if there is too much noise on the line. This option enables the
printer to transmit the bad blocks of data again and correct the errors. When a fax has too many errors, the fax may
be rejected by the receiving fax machine.
To make sure that error correction is enabled:
1 From the printer control panel, press
.
2 Press the arrow buttons to scroll to Fax Setup, and then press
.
3 Press the arrow buttons to scroll to Dialing and Sending, and then press
4 Press the arrow buttons to scroll to Error Correction, and then press
.
.
5 Check to see if error correction is set to On.
If it is not set to On, press the arrow buttons to select On, and then press
.
ENABLE AUTOMATIC FAX CONVERSION
If the receiving fax machine does not support color fax, then this option automatically converts the outgoing color
fax to black and white. It also automatically reduces the resolution of the fax to a resolution that the receiving
machine can support.
To make sure that automatic fax conversion is enabled:
1 From the printer control panel, press
.
2 Press the arrow buttons to scroll to Fax Setup, and then press
.
3 Press the arrow buttons to scroll to Dialing and Sending, and then press
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122
.
4 Press the arrow buttons to scroll to Auto Fax Convert, and then press
.
5 Check to see if automatic fax conversion is set to On.
If it is not set to On, press the arrow buttons to select On, and then press
.
MAKE SURE THAT THE DIAL PREFIX SETTING IS CORRECT
The dialing prefix is the number or series of numbers that you press before you can dial the actual fax number or
telephone number. If the printer is in an office setting or in a private branch exchange, this can be a specific number
that you need to press so you can make a call outside the office.
Make sure that the dial prefix entered in the printer is correct for your network.
To check the dial prefix setting:
1 From the printer control panel, press
.
2 Press the arrow buttons to scroll to Fax Setup, and then press
.
3 Press the arrow buttons to scroll to Dialing and Sending, and then press
4 Press the arrow buttons to scroll to Dial Prefix, and then press
.
.
5 Press the arrow buttons to view the prefix.
6 If the prefix is not correct, enter the correct prefix, and then press
.
Cannot receive faxes
If the “Fax troubleshooting checklist” does not solve the problem, then try one or more of the following:
MAKE SURE THAT YOU HAVE CONFIGURED THE CORRECT SETTINGS FOR YOUR SETUP
The fax settings depend on whether the printer is connected to its own fax line or shares the line with other devices.
If the printer is sharing the telephone line with an answering machine, then make sure that the following are set:
• Auto Answer is On.
• The printer picks up on a greater number of rings than the answering machine.
• The printer picks up on the correct distinctive ring (if you subscribe to a distinctive ring service).
If the printer is sharing the telephone line with a telephone subscribed to voice mail, then make sure that the
following are set:
• Auto Answer is Off (if you have only one number on the telephone line).
• The printer picks up on the correct distinctive ring (if you subscribe to a distinctive ring service).
MAKE SURE THAT THE PRINTER IS CONNECTED TO AN ANALOG PORT
The printer is an analog device. If you are using a PBX system, then make sure that the printer is connected to an
analog port on the PBX. You may need a digital line converter that converts digital signals into analog signals.
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123
MAKE SURE THAT THE PRINTER MEMORY IS NOT FULL
The printer saves an incoming fax to the printer memory before it prints the fax. If the printer runs out of ink or
runs out of paper while receiving the fax, then the printer saves the fax so you can print it later. However, if the
printer memory is full, then the printer may not be able to receive more incoming faxes. An error message appears
on the display when the printer memory is full. Resolve the error to free up space in the printer memory.
MAKE SURE THAT FAX FORWARDING IS DISABLED
You may have turned on Fax Forwarding. Disable this option so that the printer can receive the fax.
1 From the printer control panel, press
.
2 Press the arrow buttons to scroll to Fax Setup, and then press
.
3 Press the arrow buttons to scroll to Ringing and Answering, and then press
4 Press the arrow buttons to scroll to Fax Forward, and then press
5 Press the arrow buttons to scroll to Off, and then press
.
.
.
INCREASE THE RINGER VOLUME
If you set the printer to receive faxes manually (Auto Answer Off), then increase the ringer volume.
MAKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODE
If you set the printer to receive faxes manually (Auto Answer Off), then you need to press the correct code when
a fax comes in so that the printer can receive it.
To retrieve the correct code:
1 From the printer control panel, press
.
2 Press the arrow buttons to scroll to Fax Setup, and then press
.
3 Press the arrow buttons to scroll to Ringing and Answering, and then press
4 Press the arrow buttons to scroll to Manual Pickup Code, and then press
.
.
5 Copy the manual answer code that appears on the display.
Cannot run the fax software
The printer must be connected to a telephone, DSL, VoIP, or cable service before you can configure the fax settings
in the fax software.
MAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE
You need to connect the printer to your telephone line (through a standard wall jack, a DSL filter, a VoIP adapter,
or a cable modem) before you can open the fax software and configure the fax settings.
MAKE SURE THAT THE PRINTER IS CONNECTED TO THE COMPUTER
MAKE SURE THAT THE PRINTER IS NOT IN POWER SAVER MODE
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124
Fax error messages on the printer control panel
Error Message:
What it indicates:
Remote Fax Error
The receiving fax machine cannot
receive the fax. The error on the
receiving end could be due to several
factors.
Possible solutions:
• Resend the fax. There may have
been a problem with the quality of
the connection.
• Decrease the transmission speed
of your fax modem.
• Register your user information. In
some countries, you cannot send a
fax without registering your fax
name and fax number. Some fax
machines also block faxes without
sender information.
Fax Mode Unsupported
The receiving fax machine does not
support color fax or the scan
resolution of the document that you
are sending.
• Enable Auto Fax Conversion. The
printer automatically converts
color faxes to black and lowers the
scan resolution of the document.
• Lower the fax quality.
• Reformat the document on
Letter-size paper.
The fax modem of the receiving fax
machine does not support data
compression. Fax modems compress
data to speed up transmission, but the
receiving fax modem needs to have
the same compression code.
• Lower the transmission speed of
Unsupported Resolution
The receiving fax machine does not
support the scan resolution of the
document that you are sending.
• Lower the fax quality.
• Enable Auto Fax Conversion.
Unrecoverable Fax Error
The fax modem encountered critical
errors.
Fax Modem Error
The fax modem of the printer may be Turn off the printer, turn it back on, and
busy, or the fax modem may have
then resend the fax.
encountered problems during
transmission.
Phone Line is connected to
the incorrect jack on the
back of the machine.
The telephone cable is connected to
the wrong port on the back of the
printer.
Connect the phone cable to the
on the back of the printer.
Digital line detected
The printer is connected to a digital
line.
The printer is an analog device and
must be connected to an analog line.
To connect the printer to a digital line,
you must use a digital line converter or
a filter.
Unsupported Compression
the fax modem, and then resend
the fax.
• Enable Auto Fax Conversion.
Turn off the printer, turn it back on, and
then resend the fax.
port
For more information, see the ”Setting
up the printer to fax” section.
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125
Error Message:
What it indicates:
Failed to Connect
The printer cannot detect a dial tone. See the “Fax troubleshooting
checklist.”
Phone Line Error
Possible solutions:
Phone Line Not Connected
Phone Line Busy
Your telephone line or the telephone
line of the receiving fax machine is
busy. This happens especially if the
printer is sharing the line with other
devices (telephone, answering
machine).
• Set the printer to redial.
• Increase the time between the
redial attempts.
• Place a test call to the number to
which you want to send a fax to
make sure that it is working
correctly.
• If the telephone line is being used
by another device, then wait until
the other device is finished before
sending the fax.
• Schedule to resend the fax at a later
time.
• Set the printer to scan before
dialing. The scanned document is
saved in the printer memory. The
printer can then retrieve it and
automatically redial the number.
No Answer
Auto Answer may have been turned
off on the receiving fax machine.
• Verify the number, and then resend
the fax.
• Set the printer to redial.
Note: Depending on your country
or region, there may be a limit on
the number of redial attempts,
regardless of the redial settings
that you set in your printer.
• Schedule to resend the fax at a later
time.
No Caller ID
Call Stopped
Your printer stopped the call because Disable Block No-ID.
the incoming fax has no sender
information. You may have chosen to
block faxes with no Caller ID or faxes
without Caller IDs are not allowed in
your country or region.
To troubleshoot error messages in the fax software, click Help to view the help information for the fax software.
Memory card troubleshooting
•
•
•
•
“Memory card troubleshooting checklist” on page 127
“Nothing happens when a memory card is inserted” on page 127
“Cannot print documents from a memory card or flash drive” on page 127
“Photos do not transfer from a memory card across a wireless network” on page 128
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126
Memory card troubleshooting checklist
Before you troubleshoot, use the following checklist to solve most memory card problems:
• Make sure that the memory card you are using can be used in the printer.
• Make sure the memory card is not damaged.
• Make sure memory card contains supported file types.
Nothing happens when a memory card is inserted
If the "Memory card troubleshooting checklist" does not solve the problem, then try one or more of the following:
REINSERT THE MEMORY CARD
The memory card may have been inserted too slowly. Remove and then reinsert the memory card quickly.
CHECK THE USB CONNECTION
1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2 Firmly plug the square end of the USB cable into the back of the printer.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a
USB symbol.
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to
a defective port.
CHECK THE NETWORK CONNECTION
If the printer and computer are connected over a network, then make sure that the correct host and device are
communicating. Select the printer from the computer or the computer from the printer.
Cannot print documents from a memory card or flash drive
If the "Memory card troubleshooting checklist" does not solve the problem, then try the following:
CHECK THE USB CONNECTION
1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2 Firmly plug the square end of the USB cable into the back of the printer.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a
USB symbol.
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to
a defective port.
CHECK THE NETWORK CONNECTION
If the printer and computer are connected over a network, then make sure that the correct host and device are
communicating. Select the printer from the computer or the computer from the printer.
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127
Photos do not transfer from a memory card across a wireless
network
If the "Memory card troubleshooting checklist" does not solve the problem, then try one or more of the following:
MAKE SURE THAT BOTH THE PRINTER AND THE DESTINATION COMPUTER ARE TURNED ON AND
READY
SELECT THE CORRECT COMPUTER NAME FROM THE LIST ON THE PRINTER
MAKE SURE YOUR WIRELESS NETWORK IS CONNECTED AND ACTIVE
If your wireless connection is down, then use a USB cable to connect your printer to your computer.
Network troubleshooting
•
•
•
•
“Network troubleshooting checklist” on page 128
“The Continue button is unavailable” on page 129
“Cannot print and there is a firewall on the computer” on page 131
“Communication with printer lost when connected to Virtual Private Network (VPN)” on page 131
Network troubleshooting checklist
Before beginning to troubleshoot the wireless printer, verify the following:
General Networking
Make sure:
• The printer, the computer, and the wireless access point are all plugged in and turned on.
• The wireless network is working properly.
Try accessing other computers on your wireless network. If your network has Internet access, try connecting to
the Internet over a wireless connection.
• The printer driver is installed on the computer from which you are performing a task.
• The correct printer port is selected.
• The IP address, gateway, and network mask are correct for your network.
Print a network setup page from the printer to check the network settings.
• All switches, hubs, and other connecting devices are turned on.
Ethernet Networking
Make sure:
• The Ethernet cable and connectors are not damaged.
Check the connectors at both ends for any obvious damage. If possible, use a new cable. Damage to the cable
may not be obvious.
• The Ethernet cable is firmly plugged in to the printer and to the network hub or wall connection.
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128
Wireless Networking
Make sure:
• The SSID is correct.
Print a network setup page from the printer to check the network settings.
• Your WEP key or WPA passphrase is correct (if your network is secure).
Log in to the wireless access point (wireless router) and check the security settings.
If you are not sure if your security information is correct, run the wireless setup again.
• The printer and the computer are within the range of the wireless network.
For most networks, the printer and the computer should be within 100 feet (30 meters) of the wireless access
point (wireless router).
• The Wi-Fi indicator light is lit and is solid green.
• The computer and printer are both connected to the same wireless network.
• The printer is located away from obstacles or electronic devices that could interfere with the wireless signal.
Make sure the printer and wireless access point are not separated by poles, walls, or support columns containing
metal or concrete.
Many devices can interfere with the wireless signal, including baby monitors, motors, cordless phones, security
system cameras, other wireless networks, and some Bluetooth devices.
• The computer is not connected to a VPN.
• Any non-Microsoft firewalls on the computer are updated to the most recent version and allow the printer
software to communicate over the network.
The Continue button is unavailable
Try the following solutions in the order they appear until the Continue button becomes active and can be clicked:
CHECK IF THE USB CABLE IS SECURELY PLUGGED INTO THE USB PORTS ON BOTH THE
COMPUTER AND THE PRINTER
USB ports are marked with the
symbol.
MAKE SURE THAT THE PRINTER IS PLUGGED IN AND TURNED ON
Check to see if the button is lit. If you have just turned on the printer, then you might need to disconnect the
USB cable and reconnect it.
MAKE SURE THAT THE USB PORT ON THE COMPUTER IS WORKING
Test the USB port by connecting other devices to it. If you can successfully use other devices from the port, then
the port is working.
If the USB port on the computer is not working, then try using the other USB ports on the computer.
MAKE SURE THAT THE USB CABLE IS WORKING
Try using a different USB cable. If you are using a cable longer than 10 feet, then try using a shorter cable.
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129
MAKE SURE THAT YOU ARE USING THE CORRECT CD FOR YOUR PRINTER MODEL
Compare the printer model on the CD to the printer model on the printer. The numbers should either match exactly
or be within the same series.
If you have any doubts, look for an updated version of the printer software on our Web site. For more information,
see “Installing the printer software” in the User's Guide. You can access the User's Guide from the link at the bottom
of the installation screen.
RECONNECT THE POWER SUPPLY
1 Turn off the printer.
2 Unplug the power cord from the power outlet.
3 Remove the power supply from the back of the printer and then plug it back in.
4 Plug the power cord back into the power outlet.
5 Turn on the printer, and then resume the installation on your computer.
TRY RUNNING THE INSTALLER AGAIN
1 Close the installer.
2 Remove the CD, and then restart the computer.
3 Insert the CD and then run the installer again.
Notes:
• When you get to the Software Already Installed screen, make sure you select Install a printer.
• If you have already set up your printer, select Additional Computer when you get to the Setting up a
new printer? screen to skip the hardware setup wizard.
CHECK THAT YOUR COMPUTER IS ABLE TO ACKNOWLEDGE USB ACTIVITY ON THE USB PORT
Open the Device Manager to check if it has activity whenever a USB device is connected to a USB port:
1 Click
, or click Start and then click Run.
2 In the Start Search or Run box, type devmgmt.msc.
3 Press Enter, or click OK.
The Device Manager opens.
4 Watch the Device Manager window while connecting a USB cable or another device to the USB port. The
window refreshes when Device Manager recognizes the USB connection.
• If there is activity on Device Manager but none of the previous solutions worked, call Customer Support.
• If there is no activity on Device Manager, there may be a problem with your computer and its USB support.
The computer must recognize the USB connection in order for installation to work.
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130
Cannot print and there is a firewall on the computer
Third-party (non-Microsoft) firewalls can interfere with wireless printing. If the printer and computer are configured
correctly, and the wireless network is working, but the printer will not print wirelessly, then a firewall could be the
problem. If there is a firewall (other than the Windows firewall) on the computer, try one or more of the following:
• Update the firewall using the most recent update available from the manufacturer. Refer to the documentation
that came with your firewall for instructions on how to do this.
• If programs request firewall access when you install the printer or try to print, make sure you allow those programs
to run.
• Temporarily disable the firewall and install the wireless printer on the computer. Re-enable the firewall when you
have completed the wireless installation.
Communication with printer lost when connected to Virtual Private
Network (VPN)
You will lose your connection to a wireless printer on your local network when connected to most Virtual Private
Networks (VPNs). Most VPNs allow users to communicate with only the VPN and no other network at the same time.
If you would like to have the ability to connect to your local network and to a VPN at the same time, the system
support person for the VPN must enable split tunneling. Be aware that some organizations will not allow split
tunneling due to security or technical concerns.
Wireless troubleshooting
•
•
•
•
•
•
•
•
•
•
•
“Network troubleshooting checklist” on page 128
“Resetting the wireless settings to factory defaults” on page 131
“Cannot print over wireless network” on page 132
“Cannot print and there is a firewall on the computer” on page 131
“Wi-Fi indicator light is not lit” on page 135
“Wi-Fi indicator light is green but the printer does not print (Windows only)” on page 134
“Wi-Fi indicator light is still orange” on page 135
“Wi-Fi indicator light is blinking orange during installation” on page 136
“Wireless print server not installed” on page 139
““Communication not available” message displays when printing wirelessly” on page 139
“Resolving intermittent wireless communications issues” on page 141
Resetting the wireless settings to factory defaults
1 From the printer control panel, press
.
2 Press the arrow buttons to scroll to Network Setup, and then press
.
3 Press the arrow buttons to scroll to Reset Network Adapter to Factory Defaults, and then press
.
4 Press the arrow buttons to scroll to Yes, and then press
.
The printer wireless settings are reset to factory default settings. To verify, print a network setup page.
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131
Cannot print over wireless network
If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer
option when sending a print job, then you can try uninstalling and reinstalling the software.
Before you reinstall the software, check the troubleshooting checklist, and then do the following:
TURN THE WIRELESS ACCESS POINT OFF AND THEN BACK ON
Turning the access point off and then back on again can sometimes refresh network connections and resolve
connectivity issues.
DISCONNECT FROM VPN SESSION
When you are connected to another network through a VPN connection, you will not be able to access the printer
over your wireless network. End your VPN session and try printing again.
MAKE SURE DEMO MODE IS TURNED OFF
Check to see if your printer has a Demo Mode. Selected printer features are not available when Demo Mode is
turned on.
From the printer control panel, navigate to Demo Mode:
> Demo Mode.
Select Off, and then save the setting.
CHECK YOUR WEP KEY OR WPA PASSPHRASE
If your wireless access point is using Wired Equivalent Privacy (WEP) security, then the WEP key should be:
• Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
or
• Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII
characters in a WEP key are case-sensitive.
If your wireless access point is using Wi-Fi Protected Access (WPA) security, then the WPA passphrase should be:
• From 8 to 63 ASCII characters. ASCII characters in a WPA passphrase are case-sensitive.
or
• Exactly 64 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
Note: If you do not know this information, then see the documentation that came with the wireless network, or
contact the person who set up your wireless network.
CHECK IF YOUR WIRELESS ACCESS POINT HAS AN ASSOCIATION/REGISTRATION BUTTON
Wireless broadband boxes in Europe, the Middle East and Africa such as LiveBox, AliceBox, N9UF Box, FreeBox, or
Club Internet may require you to press an association/registration button when adding the printer to your wireless
network.
If you are using one of these boxes and need more information, see the documentation that came with your box,
or contact your Internet Service Provider (ISP).
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132
MOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES
There may be temporary interference from electronic devices such as microwave ovens or other appliances,
cordless phones, baby monitors, and security system cameras. Make sure your access point is not positioned too
closely to these devices.
MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ROUTER
The range of your wireless network depends on many factors, including the abilities of your router and network
adapters. If you are having trouble printing, try placing the computer and printer no more than 100 feet apart.
CHECK THE WIRELESS SIGNAL QUALITY
Print the network setup page and check the signal quality. If the signal quality is listed as good or excellent, then
another factor is causing the problem.
CHECK YOUR ADVANCED SECURITY SETTINGS
• If you are using MAC address filtering to limit access to your wireless network, then you must add the printer
MAC address to the list of addresses allowed to connect to the wireless access point.
• If you set the wireless access point to issue a limited number of IP addresses, then you must change this so that
the printer can be added.
Note: If you do not know how to make these changes, then see the documentation that came with the wireless
router, or contact the person who set up your wireless network.
MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR WIRELESS ACCESS POINT (WIRELESS ROUTER)
• See if you have access to the Internet by opening your Web browser and accessing any site.
• If there are other computers or resources on your wireless network, then check to see if you can access them
from your computer.
MAKE SURE THAT YOUR COMPUTER AND PRINTER ARE CONNECTED TO THE SAME WIRELESS NETWORK
If the printer is not on the same wireless network as the computer, then you will not be able to print wirelessly.
The SSID of the printer must match the SSID of the computer, if the computer is already connected to the wireless
network.
1 Obtain the SSID of the network that the computer is connected to.
a Type the IP address of your wireless access point (wireless router) into the address field of your Web browser.
If you do not know the IP address of the wireless access point:
1 Click , or click Start and then click Run.
2 In the Start Search or Run box, type cmd.
3 Press Enter or click OK.
The Command Prompt window opens.
4 Type ipconfig, and then press Enter. Check the Wireless Network Connection section:
• The “Default Gateway” entry is typically the wireless access point .
• The IP address appears as four sets of numbers separated by periods, such as 192.168.2.134.
b Type the user name and password of the router when prompted.
c Click OK.
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133
d On the main page, click Wireless or any other selection where settings are stored. The SSID will be displayed.
e Write down the SSID.
Note: Make sure you copy it exactly, including any capital letters.
2 Print the printer network setup page.
In the Wireless section, look for SSID.
3 Compare the SSID of the computer and SSID of the printer.
If the SSIDs are the same, then the computer and the printer are connected to the same wireless network.
If the SSIDs are not the same, then run the utility again to set up the printer on the wireless network used by
the computer.
Wi-Fi indicator light is green but the printer does not print (Windows only)
If you have completed the configuration for wireless printing and all of the settings appear to be correct, but the
printer does not print, then try one or more of the following:
ALLOW THE WIRELESS INSTALLATION TO COMPLETE
Do not attempt to print, remove the installation CD, or detach the installation cable until you see the Wireless
Setup Successful screen.
ENABLE THE PRINTER
Confirm that the printer is enabled:
1 Click
, or click Start and then click Run.
2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
The printer folder opens.
4 Right-click the new printer; from the menu, select Use Printer Online.
5 Close the Printers or Printers and Faxes window and try printing again.
SELECT THE WIRELESS PRINTER
You may need to select the wireless printer from your computer to use the printer wirelessly.
1 Click
, or click Start and then click Run.
2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
The printer folder opens.
4 Right-click the printer in the folder with the matching name and model number followed by ”(Network).”
5 Select Use Printer Online from the menu.
6 Close the Printers or Printers and Faxes window and try printing again.
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134
SELECT THE WIRELESS PORT
If you have previously set up your printer as a locally attached printer, then you may need to select the wireless
printer to use the printer wirelessly.
1 Click
, or click Start and then click Run.
2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
The printer folder opens.
4 Right-click the printer, and then select Properties from the menu.
5 Click the Ports tab.
6 Locate the selected port. The selected port has a check beside it in the Port column.
7 If the Description column of the selected port indicates that it is a USB port, scroll through the list and select
the port with Printer Port in the Description column. Check the printer model in the Printer column to make
sure you select the right printer port.
8 Click OK, and then try to print again.
Wi-Fi indicator light is not lit
CHECK POWER
If the Wi-Fi indictor light is off, make sure the
light is on. If the
light is not on, check the following:
• Make sure the printer is plugged in and turned on.
• Make sure the printer is plugged into a working outlet.
• If the printer is plugged into a power strip, make sure it is turned on and working.
Wi-Fi indicator light is still orange
When the Wi-Fi indicator light is orange, it may indicate that the printer is:
• Not configured in infrastructure mode
• Waiting to make an ad hoc connection to another wireless device
• Not connected to a wireless network
The printer may be unable to join the network because of interference, its distance from the wireless access point
(wireless router), or until its settings are changed.
These are possible solutions. Try one or more of the following:
CHECK NETWORK NAME
Make sure your network does not have the same name as another network near you. For example, if you and your
neighbor both use a manufacturer's default network name, your printer could be connecting to your neighbor's
network.
If you are not using a unique network name, consult the documentation for your wireless access point (wireless
router) to learn how to set a network name.
If you set a new network name, you must reset the printer and computer SSID to the same network name.
Troubleshooting
135
CHECK SECURITY KEYS
If you are using WEP security
A valid WEP key is:
• Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
or
• Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard.
If you are using WPA security
A valid WPA passphrase is:
• From 8 to 63 ASCII characters. ASCII characters in a WPA passphrase are case-sensitive.
or
• Exactly 64 hexadecimal characters. Hexadecimal characters are A-F, a-f, and 0-9.
If your wireless network is not using security, then you will not have a security key. Using a wireless network with
no security is not recommended because it can allow intruders to use your network resources without your consent.
MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ACCESS POINT (WIRELESS ROUTER)
The possible distance between devices in 802.11b or 802.11g networks is 300 feet, while the wireless network
range potentially doubles in 802.11n networks. The range of your wireless network depends on many factors,
including the abilities of your router and network adapters. If you are having trouble printing, try placing the
computer and printer no more than 100 feet apart.
You can find the strength of the network signal on the printer network setup page.
CHECK MAC ADDRESS
If your network uses MAC address filtering, make sure that you include the MAC address of the printer in the MAC
address filter list. This will allow the printer to operate on the network.
Wi-Fi indicator light is blinking orange during installation
When the Wi-Fi indicator light is blinking orange, it indicates that the printer has been set up for wireless networking
but cannot connect to the network for which it has been configured. The printer may be unable to join the network
because of interference, its distance from the wireless access point (wireless router), or until its settings are changed.
These are possible solutions. Try one or more of the following:
MAKE SURE THE ACCESS POINT IS ON
Check the access point and, if necessary, turn it on.
MOVE YOUR ACCESS POINT TO MINIMIZE INTERFERENCE
There may be temporary interference from other devices such as microwave ovens or other appliances, cordless
phones, baby monitors, and security system cameras. Make sure your access point is not positioned too closely to
these devices.
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136
MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ACCESS POINT (WIRELESS ROUTER)
The possible distance between devices in 802.11b or 802.11g networks is 300 feet, while the wireless network
range potentially doubles in 802.11n networks. The range of your wireless network depends on many factors,
including the abilities of your router and network adapters. If you are having trouble printing, try placing the
computer and printer no more than 100 feet apart.
You can find the signal strength of the network on the network setup page.
CHECK YOUR WEP KEY OR WPA PASSPHRASE
A WEP key or WPA passphrase is like a password. All devices on a WEP-secured wireless network must share the
same WEP key, and all devices on a WPA-secured wireless network must share the same WPA passphrase.
Note: Make sure you copy it exactly, including any capital letters, and store it in a safe place for future reference.
If you are using WEP security
A valid WEP key is:
• Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
or
• Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard.
If you are using WPA security
A valid WPA passphrase is:
• From 8 to 63 ASCII characters. ASCII characters in a WPA passphrase are case-sensitive.
or
• Exactly 64 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
If your wireless network is not using security, then you will not have a security key. Using a wireless network with
no security is not recommended because it can allow intruders to use your network resources without your consent.
CHECK MAC ADDRESS
If your network uses MAC address filtering, make sure that you include the MAC address of the printer in the MAC
address filter list. This will allow the printer to operate on the network. For more information, see “How do I find
the MAC address?” on page 101.
PING THE ACCESS POINT TO MAKE SURE THE NETWORK IS WORKING
1 If you do not already know it, find the IP address of the access point:
a Click , or click Start and then click Run.
b In the Start Search or Run box, type cmd.
c Press Enter, or click OK.
The Command Prompt window opens.
d Type ipconfig, and then press Enter.
• The “Default Gateway” entry is typically the wireless access point.
• The IP address appears as four sets of numbers separated by periods, such as 192.168.2.134.
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137
2 Ping the access point:
a Click , or click Start and then click Run.
b In the Start Search or Run box, type cmd.
c Press Enter, or click OK.
The Command Prompt window opens.
d Type ping followed by a space and the IP address of the wireless access point. For example:
ping 192.168.1.100
e Press Enter.
3 Check to see whether the access point responds:
• If the access point responds, you will see several lines appear that start with “Reply from.”
It is possible that the printer did not connect to the wireless network. Turn off and then restart the printer
to try to connect again.
• If the access point does not respond, it will take several seconds and then you will see “Request timed out.”
Try the following:
a Click , or click Start and then click Run.
b In the Start Search or Run box, type ncpa.cpl, and then press Enter.
c Press Enter or click OK.
d Select the appropriate connection from the ones shown.
e Right-click the connection, and then click Repair.
MAKE SURE YOUR COMPUTER CAN COMMUNICATE WITH THE PRINTER
1 Obtain the printer IP address by printing a network setup page.
2 Click
, or click Start and then click Run.
3 In the Start Search or Run box, type cmd.
4 Press Enter, or click OK.
The Command Prompt window opens.
5 Type ping followed by a space and the IP address of the printer. For example:
ping 192.168.1.100
6 Press Enter.
7 If the printer responds, you will see several lines that display the number of bytes received from the printer.
This ensures that your computer is communicating with your printer.
If the printer does not respond, then “Request timed out” displays.
• Your computer might not be connected to the network.
• You may need to change the settings of your printer. Run the Wireless Setup Utility again.
CONFIGURE THE PRINTER FOR WIRELESS ACCESS AGAIN
If your wireless settings have changed, you must run the printer wireless setup again. Some reasons your settings
may have changed include your having manually changed your WEP or WPA keys, channel, or other network
settings; or the access point having been reset to factory defaults.
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138
Running the wireless setup again can also resolve issues due to misconfigurations that occurred when configuring
the printer for wireless access.
Notes:
• If you change network settings, change them on all the network devices before changing them for the access
point.
• If you have already changed the wireless network settings on your access point, then you must change the
settings on all the other network devices before you can see them on the network.
1 Click
or Start.
2 Click All Programs or Programs, and then select the printer program folder from the list.
3 Select Printer Home.
4 Click the Settings tab.
5 Click the Wireless setup utility link.
Note: You may be prompted to connect the printer to the computer again using the installation cable as part
of the setup process.
6 Follow the instructions on the computer screen.
Wireless print server not installed
You may see a message during installation indicating that the printer does not have a wireless print server installed.
If you are sure the printer is capable of wireless printing, try the following:
CHECK POWER
Make sure the
light is on.
“Communication not available” message displays when printing wirelessly
These are possible solutions. Try one or more of the following:
MAKE SURE YOUR COMPUTER AND PRINTER HAVE VALID IP ADDRESSES FOR THE NETWORK
If you are using a laptop and have power saving settings enabled, you may see the ”Communication not available”
message on your computer screen when you attempt to print wirelessly. This can occur if the laptop hard drive
has powered down.
If you see this message, wait a few seconds and then try to print again. The laptop and printer require a few seconds
to power up again and reattach to the wireless network.
If you see this message again after you have waited long enough for the printer and the laptop to attach to the
network, there may be a problem with your wireless network.
Make sure that the laptop and printer have both received IP addresses:
1 Click
, or click Start and then click Run.
2 In the Start Search or Run box, type cmd.
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139
3 Press Enter, or click OK.
The Command Prompt window opens.
4 Type ipconfig, and then press Enter.
The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100.
How to locate a printer IP address
• You can locate the printer IP address by viewing the printer network setup page.
If the printer and/or the laptop does not have an IP address, or if either has an address of 169.254.x.y (where x and
y are any two numbers between 0 and 255):
1 Turn off the device that does not have a valid IP address (the laptop, the printer, or both).
2 Turn on the device(s).
3 Check the IP addresses again.
If the laptop and/or printer still does not receive a valid IP address, there is a problem with your wireless network.
Try the following:
• Make sure your wireless access point (wireless router) is turned on and is working.
• Remove any objects that could be blocking the signal.
• Temporarily turn off any unnecessary wireless devices on your network and pause any network-intensive
activities, like large file transfers or network games. If the network is too busy, it is possible that the printer is
not receiving the IP address within the allowed time.
• Make sure your DHCP server, which may also be your wireless router, is working and is configured to assign IP
addresses. If you are not sure how to do this, refer to the manual that came with your wireless router for more
information.
If the printer and computer have valid IP addresses and the network is operation correctly, continue
troubleshooting.
MAKE SURE THE WIRELESS PORT IS SELECTED
1 Click
, or click Start and then click Run.
2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
The printer folder opens.
4 Right-click the printer, and then select Properties from the menu.
5 Click the Ports tab.
6 Locate the selected port. The selected port has a check beside it in the Port column.
7 If the Description column of the selected port indicates that it is a USB port, scroll through the list and select
the port with Printer Port in the Description column. Check the printer model in the Printer column to make
sure you select the right printer port.
8 Click OK, and then try to print again.
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140
MAKE SURE BIDIRECTIONAL COMMUNICATION IS ENABLED
1 Click
, or click Start and then click Run.
2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
The printer folder opens.
4 Right-click the printer, and then select Properties from the menu.
5 Click the Ports tab.
6 Click the box next to Enable bidirectional support if it is not already checked.
7 Click Apply.
8 Click OK, and then try to print again.
Resolving intermittent wireless communications issues
You may notice that your printer works for a short time and then stops working, although apparently nothing has
changed on your wireless network.
Many different issues can interrupt network communications, and sometimes more than one problem exists at the
same time. These are possible solutions. Try one or more of the following:
DISCONNECT FROM ALL VPNS WHEN ATTEMPTING TO USE THE WIRELESS NETWORK
Most Virtual Private Networks (VPNs) allow computers to communicate with only the VPN and no other network
at the same time. Disconnect from the VPN before installing the driver on the computer or before running the
wireless setup on the computer.
To check if the computer is currently connected to a VPN, open your VPN Client software and check your VPN
connections. If you do not have a VPN Client software installed, check the connections manually using the Windows
VPN Client.
If you would like to have the ability to connect to your local network and to a VPN at the same time, the system
support person for the VPN must enable split tunneling. Be aware that some organizations will not allow split
tunneling due to security or technical concerns.
TURN OFF THE WIRELESS ACCESS POINT (WIRELESS ROUTER) AND TURN IT BACK ON AGAIN
ELIMINATE NETWORK CONGESTION
If a wireless network is too busy, the computer and printer may have difficulty communicating with each other.
Some causes of wireless network congestion can include:
•
•
•
•
•
Transferring large files across the network
Networked games
Peer-to-peer file swapping applications
Streaming video
Too many computers on the wireless network at once
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141
ELIMINATE SOURCES OF INTERFERENCE
Common household items can potentially disrupt wireless network communications. Cordless phones (but not
cellular phones), microwave ovens, baby monitors, almost any kitchen appliance, wireless surveillance equipment,
nearby wireless networks, and any appliance containing a motor can disrupt wireless network communications.
Try turning on any potential sources of interference and see if it causes the problem. If it does, separate your wireless
network from the device.
CHANGE THE CHANNEL THE WIRELESS ROUTER USES
You can sometimes eliminate interference from unknown sources by changing the channel your wireless router
uses to broadcast. There are three distinct channels on a router. Check the documentation that came with your
router to determine which three apply. Other channels are offered as options, but these overlap. If the router is
configured to use the default settings, change the channel setting to use a different distinct channel. Refer to the
manual that came with your wireless router if you are not sure how to change the channel.
CONFIGURE THE WIRELESS ROUTER WITH A UNIQUE SSID
Many wireless networks use the SSID that the router was originally configured by the manufacturer to use. Using
the default SSID can cause problems when more than one network is operating in the same area with the same
SSID. The printer or computer may attempt to attach to the wrong network, although it will appear to be trying to
connect to the correct network.
To avoid this type of interference, change the SSID on your wireless router from the default. Refer to the manual
that came with your router if you are not sure how to change the SSID.
Note: You must change the SSID on all of the other devices that access your wireless network if you change the
SSID on the router.
ASSIGN STATIC IP ADDRESSES TO ALL DEVICES IN THE NETWORK
Most wireless networks use a DHCP server (dynamic host configuration protocol) built in to the wireless router to
assign IP addresses to clients on the wireless network. DHCP addresses are assigned when they are needed, as
when a new device is added to the wireless network or when it is powered on. Wireless devices must send a request
to the router, and receive an IP address in response so they can function on the network. Because the router
performs many other tasks besides assigning addresses, it sometimes does not respond quickly enough with an
address. The requesting device sometimes gives up before it receives an address.
Try assigning static IP addresses to the devices in your network to resolve this issue. Static IP addresses cut down
on the work your wireless router has to do. Refer to the manual that came with your router and your operating
system documentation if you are not sure how to assign static IP addresses.
To assign a static IP address to the printer, do the following:
1 Complete the wireless setup, allowing the printer to receive a DHCP address from a DHCP server on the network.
2 Print a network setup page to see what IP address is currently assigned to the printer.
3 Open a Web browser and then type the printer IP address in the address field. Press Enter.
The printer Web page loads.
4 Click the Configuration link.
5 Click the TCP/IP link.
6 Click the Set Static IP Address link.
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142
7 Type the IP address you want to assign to the printer in the IP Address field.
8 Click the Submit button.
The Submitting Selection message appears.
Confirm that the IP address is updated by typing the static IP address in the browser address field and checking to
see if the printer Web page reloads.
CHECK FOR KNOWN ISSUES WITH THE WIRELESS ROUTER
Some wireless routers have documented defects that were identified and resolved by the manufacturers. Visit the
company Web site of the router manufacturer. Check for firmware updates and other advice from the manufacturer.
Check the manual that came with your wireless router if you are not sure how to reach the manufacturer Web site.
CHECK FOR WIRELESS ADAPTER UPDATES
If you are having trouble printing from one particular computer, check the Web site of the manufacturer of the
network adapter card in that computer. It is possible that there is an updated driver available that could resolve
the issue.
CHANGE ALL NETWORK DEVICES TO THE SAME TYPE
While it is possible to successfully mix 802.11b, 802.11g, and 802.11n devices on the same wireless network, the
faster devices will sometimes prevent the slower devices from communicating. Wireless devices are designed to
wait for a gap in wireless network communications before attempting to send information. If newer, faster devices
are constantly using the wireless network, then older, slower devices will not have a chance to send data.
Try only turning on the network devices of the same type and see if network communications improve. If this solves
the problem, you may want to upgrade your older devices with newer network adapters.
PURCHASE A NEW ROUTER
If your router is several years old, it may not be fully compatible with the newer wireless devices on your network.
Consider purchasing a newer router that is fully compliant with the 802.11 IEEE specifications.
Troubleshooting
143
Index
A
ad hoc
SSID 86
WEP 86
ad hoc network 97
ad hoc wireless network
adding a printer 88
creating using Windows 86
additional computers
installing wireless printer 84
Address Book
setting up 71
Address Book, fax
setting 70
ADF output tray
location 9
ADF paper guide
location 9
ADF tray
location 9
adjusting dialing and ringer
volume 77
adjusting speaker volume 77
AliceBox 85
aligning the printhead 104
answering machine
best settings for fax 77
setting up 58
appliances
wireless network 99
application list
downloading 57
updating 57
assigning IP address 102
Auto Answer
when to turn on 75
Automatic Document Feeder (ADF)
clearing a paper jam in 115
loading documents 30
location 9
paper capacity 30
automatic fax conversion
setting 70
B
banner paper
loading 29
bidirectional communication
enabling 139
black and white scanning 57
blocking faxes 80
Bluetooth
printing 42
setting the security level 42
setting up a connection 41
broadcast fax, sending
immediately 72
buttons
printer control panel 13
C
cable
installation 96, 97
USB 97
Caller ID 68
Caller ID pattern, fax
setting 70
camera
connecting 38
canceling
copy job 52
print job 46
scan job 57
cannot delete documents from
print queue 112
cannot print from a flash drive 127
cannot print over wireless
network 132
cannot print through USB 113
cannot receive faxes 123
cannot run fax software 124
cannot scan to computer over a
network 120
cannot send faxes 121
changing Power Saver timeout 15
changing printing mode 45
changing temporary settings into
default 16
changing wireless settings after
installation (Windows) 86
checking
ink levels 104
checking an unresponsive
printer 107
checking the dial tone 76
Index
144
checklist
before you troubleshoot 107
fax troubleshooting 121
memory card
troubleshooting 127
choosing a splitter, faxing 75
cleaning exterior of the printer 105
cleaning printhead nozzles 105
Club Internet 85
coated paper
loading 27
collating copies 50
Communication not available
message 139
computer slows down when
printing 118
configuring
fax settings 69, 70
IP address 85
confirmation page, fax 79
connection
configurations 100
conserving energy
using Eco-Mode 15
conserving energy, ink, and
paper 6
conserving paper
using Eco-Mode 15
contact list
setting up 71
continue button greyed out 129
continue button not working 129
continue button unavailable 129
copier or scanner does not
respond 119
copies
making 47
copy and scan troubleshooting
cannot scan to computer over a
network 120
copier or scanner does not
respond 119
partial document or photo
scans 119
poor scanned image quality 119
scan not successful 120
scanning takes too long or freezes
the computer 120
copy job
canceling 52
copy quality, adjusting 49
copy troubleshooting
scanner unit does not close 119
copying 47
adjusting quality 49
collating copies 50
enlarging an image 48
ID cards 48
making a copy lighter or
darker 49
multiple page images on one
sheet 50
on both sides of the paper 51
Pages per Sheet 50
photos 47
reducing an image 48
repeating an image 50
tips 47
two-sided document 48
custom-size paper
printing on 34
D
default printer, setting 44
defaults
resetting factory defaults 17
dial method, fax
setting 70
dial tone
checking 76
dial tone volume
adjusting 77
dialing prefix 75
Digital Subscriber Line (DSL)
fax setup 61
digital telephone service
fax setup 63
disabling settings timeout 16
distinctive ring 76
documents
faxing using the computer 73
faxing using the control panel 72
loading into the Automatic
Document Feeder (ADF) 30
loading on scanner glass 30
printing 31
scanning for editing 55
scanning using the printer control
panel 53
DSL filter 61
duplex
copying, automatic 51
copying, manual 51
extending drying time 43
faxing 79
printing, automatic 43
printing, manual 44
duplex unit
location 9
E
Eco-Mode
using 15
editing
photos using printer control
panel 37
energy
conserving 6
enlarging an image 48
entering
fax user information 68
envelopes
loading 24, 27, 33
printing 33
error correction, fax
setting 70
error using memory card 127
Ethernet 100
Ethernet network
information needed for setting up
Ethernet printing 92
Ethernet networking
for Windows 92
Ethernet port
location 9
Ethernet setup
information needed for 92
EXT port
location 9
exterior of the printer
cleaning 105
e-mailing
scanned documents 56
F
factory default settings
resetting internal wireless print
server 131
resetting to 17
failed faxes
retrieving 80
Index
145
fax
confirmation page 79
printer memory 80
transmission report 79
fax activity report 79
fax blocking
setting 70
fax error messages
Digital Line Detected 125
Failed To Connect 126
Fax Mode Unsupported 125
Fax Modem Error 125
No Answer 126
No Caller ID 126
Phone Line Busy 126
Phone Line Error 126
Phone Line is connected to the
incorrect jack on the back of the
machine 125
Phone Line Not Connected 126
Remote Fax Error 125
Unrecoverable Fax Error 125
Unsupported Compression 125
Unsupported Resolution 125
fax footer
setting 70
fax forwarding 80
fax header
setting 70
fax header and footer
setting 68
fax number 75
fax printing
setting 70
fax quality
setting 78
fax resolution
setting 78
fax sending speed
setting 70
fax settings
configuring 69, 70
for answering machine 77
for voice mail 77
fax setup
country-specific 64
digital telephone service 63
DSL connection 61
standard telephone line
connection 58
VoIP 62
Fax Setup Utility 69
Fax Setup Wizard 69
fax troubleshooting
cannot receive faxes 123
cannot run fax software 124
cannot send faxes 121
error messages, printer control
panel 125
fax troubleshooting checklist 121
faxing
Address Book 71
blocking 80
calling card, using 78
dial prefix 75
distinctive ring 76
duplex 79
fax history 79
pick up on 76
receiving automatically 73
receiving manually 74
rings 76
scheduling 78
sending a broadcast fax
immediately 72
sending using the control
panel 72
setup 74
tips, receiving 73
tips, sending 72
two-sided 79
using the computer 73
using the control panel 72
faxing tips
receiving faxes automatically 73
receiving faxes manually 74
file types
supported 36
finding
information 7
MAC address 101
publications 7
Web site 7
firewall on computer 131
flash drive
inserting 35
printing documents from 32
printing photos using the proof
sheet 39
scanning to 54
forwarding faxes 80
France
special wireless setup
instructions 85
internal wireless print server
resetting to factory default
settings 131
IP address 102
configuring 85
IP address, assigning 102
iron-on transfers
loading 28
FreeBox 85
G
glossy paper
loading 27
greeting cards
loading 27
Group Dial
setting up 71
J
I
ID cards
copying 48
improving scan quality 56
incorrect language appears on
display 108
index cards
loading 27
information
finding 7
information needed for setting up
printer on Ethernet network 92
information needed for setting up
printer on wireless network 83
infrastructure network 97
ink
conserving 6
ink cartridges
ordering 11
replacing 11
ink levels
checking 104
inserting a memory card or flash
drive 35
installation
cable 96, 97
installing
network printer 102
installing printer
on wired network (Windows) 92
on wireless network
(Windows) 84
installing printer on wired network
(Windows) 92
installing printer software 20
installing wireless printer
additional computers 84
interference
wireless network 99
Index
146
jams and misfeeds troubleshooting
paper jam in the ADF 115
paper jam in the duplex unit 114
paper jam in the printer 113
paper or specialty media 116
junk faxes
blocking 80
K
key index 102
L
labels
loading 28
printing 34
language
changing 108
line filter 61
LINE port
location 9
LiveBox 85
loading
documents into the Automatic
Document Feeder (ADF) 30
documents on scanner glass 30
envelopes 33
envelopes or photo paper 24
paper tray 21
various paper types 27
locating
SSID 94
WEP key 93
WPA passphrase 93
M
MAC address 100
finding 101
MAC address filtering 100
memory card
inserting 35
printing documents from 32
printing photos using the proof
sheet 39
scanning to 54
supported types 36
memory card cannot be
inserted 127
memory card slot
location 9
memory card troubleshooting
cannot print from a flash
drive 127
checklist 127
nothing happens when memory
card is inserted 127
minimum system requirements 18
multiple WEP keys 102
N
N9UF Box 85
network connection
with USB 100
network overview 94
network printer
installing 102
network security 94
network setup page
printing 83
networking
finding IP address of
computer 102
finding IP address of printer 102
IP addresses 102
no wireless network 86
nothing happens when memory
card is inserted 127
O
on-hook faxing 78
P
page does not print 111
Pages per Sheet copies 50
paper
conserving 6
loading 21, 27
paper default settings
saving 29
paper exit tray
location 9
paper jam in the ADF 115
paper jam in the duplex unit 114
paper jam in the printer 113
paper or specialty media
misfeeds 116
paper tray
loading envelopes or photo
cards 24
location 9
partial document or photo
scans 119
parts
diagram 9
password 94
pausing
print job 45
PDF
creating from scan 56
phone book
setting up 71
phone plug 64
phone splitter 62
photo cards
loading 28
photo paper
loading 24, 27
photos
adding frames 37
adjusting brightness 37
applying color effects 37
copying photos 47
cropping 37
editing using printer control
panel 37
enhancing automatically 37
making borderless copies 48
printing from digital camera using
DPOF 40
printing using printer control
panel 36
printing using the proof sheet 39
reducing red-eye effect 37
rotating 37
scanning for editing 54
photos do not print from memory
card across wireless network 128
photos from memory device
printing using printer
software 38
PictBridge and USB port
location 9
PictBridge-enabled camera,
connecting 38
Index
147
poor quality at the edges of
page 117
poor scanned image quality 119
postcards
loading 27
Power Saver timeout
changing 15
power supply port
location 9
print job
canceling 46
pausing 45
resuming 45
print speed is slow 118
print troubleshooting
cannot delete documents from
print queue 112
computer slows down when
printing 118
poor quality at the edges of
page 117
slow print speed 118
streaks or lines on printed
image 117
printer
sharing 91
sharing in Windows 91
printer control panel
buttons 13
location 9
using 13
printer does not print
wireless 131
printer does not print
wirelessly 134
printer does not respond 112
printer memory
fax 80
printer printing blank pages 112
printer problems, basic
solutions 107
printer software
installing 20
uninstalling 20
printer, setting as default 44
printhead
aligning 104
location 9
printhead error 108
printhead nozzles
cleaning 105
printing
collate 31
custom-size paper 34
documents 31
documents from memory card or
flash drive 32
envelopes 33
from a Bluetooth-enabled
device 42
from a PictBridge-enabled
camera 38
labels 34
last page first 32
multiple pages on one sheet 32
network setup page 83
on both sides of the paper 43, 44
photos from digital camera using
DPOF 40
photos from memory device using
printer software 38
photos using printer control
panel 36
photos using the proof sheet 39
reverse page order 32
tips 31
two-sided 43, 44
printing a confirmation page 79
printing a transmission report 79
printing in draft mode 45
printing mode
changing 45
proof sheet
using 39
protocol 102
publications
finding 7
R
received history report 79
receiving faxes
Auto Answer setting 73, 74
automatically 73
manually 74
tips 73, 74
recycling 6
Dell products 12
redial attempts, fax
setting 70
redial time, fax
setting 70
reducing an image 48
registering
fax user information 68
Transmit Terminal Identification
(TTI) 68
repeating an image 50
replacing ink cartridges 11
reports
fax history 79
reports, fax
setting 70
resetting
internal wireless print server to
factory default settings 131
resetting to factory defaults 17
resuming
print job 45
reverse page order 32
ringer volume
adjusting 77
RJ-11 adapter 64
S
safety information 5
saving paper default settings 29
scan
black and white 57
improving quality 56
PIN 57
scan job
canceling 57
scan was not successful 120
scanner glass
cleaning 106
location 9
scanner lid
location 9
scanner unit
location 9
scanner unit does not close 119
scanning
creating a PDF from scan 56
documents for editing 55
documents for e-mailing 56
photos for editing 54
tips 53
to a computer 53
to a flash drive 54
to a memory card 54
to a network 53
using the printer control
panel 53
Index
148
scanning takes too long or freezes
the computer 120
scheduled fax
sending 78
security
wireless network 82
security information
wireless network 94
security key 94
selecting the wireless port 139
sender information
registering 68
sending a scheduled fax 78
sending faxes, tips 72
sent history report 79
Service Center 107
setting
Auto Answer 75
Caller ID 68
fax header and footer 68
fax quality 78
maximum sending speed 70
sender information 68
Transmit Terminal Identification
(TTI) 68
setting up fax
country-specific 64
digital telephone service 63
DSL connection 61
standard telephone line
connection 58
VoIP connection 62
setting up printer
faxing 74
on wired network (Windows) 92
on wireless network
(Windows) 84
settings timeout
disabling 16
setup troubleshooting
cannot print through USB 113
incorrect language appears on
display 108
page does not print 111
printer does not respond 112
printer printing blank pages 112
printhead error 108
software did not install 110
sharing printer in Windows 91
software
Service Center 107
software did not install 110
software updates
checking 20
enabling 20
speaker volume
adjusting 77
Speed Dial
setting up 71
splitter, choosing 75
SSID
ad hoc 86
finding 100
locating 94
wireless network 93
streaks or lines on printed
image 117
supported memory cards and file
types 36
supported operating systems 18
switching from USB
to wireless 89
switching from wireless
to USB 89
T
TCP/IP 102
technical support 107
temporary settings
changing into default 16
tips for
copying 47
printing 31
receiving faxes 73
scanning 53
sending faxes 72
transmission report, fax 79
transparencies
loading 28
tray
loading paper 21
troubleshooting
checking an unresponsive
printer 107
contacting technical support 107
fax checklist 121
Service Center 107
solving basic printer
problems 107
wireless network 128
troubleshooting, copy
scanner unit does not close 119
troubleshooting, copy and scan
cannot scan to computer over a
network 120
copier or scanner does not
respond 119
partial document or photo
scans 119
poor scanned image quality 119
scan not successful 120
scanning takes too long or freezes
the computer 120
troubleshooting, fax
cannot receive faxes 123
cannot run fax software 124
cannot send faxes 121
error messages, printer control
panel 125
troubleshooting, jams and
misfeeds
paper jam in the ADF 115
paper jam in the duplex unit 114
paper jam in the printer 113
paper or specialty media 116
troubleshooting, memory card
cannot print from a flash
drive 127
checklist 127
nothing happens when memory
card is inserted 127
troubleshooting, print
cannot delete documents from
print queue 112
computer slows down when
printing 118
poor quality at the edges of
page 117
slow print speed 118
streaks or lines on printed
image 117
troubleshooting, setup
cannot print through USB 113
incorrect language appears on
display 108
page does not print 111
printer does not respond 112
printer printing blank pages 112
printhead error 108
software did not install 110
troubleshooting, wireless
cannot print over wireless
network 132
Index
149
changing wireless settings after
installation (Windows) 86
photos do not print from memory
card across wireless
network 128
resolving communication
problems 141
Wi-Fi indicator light is blinking
orange 136
Wi-Fi indicator light is not lit 135
Wi-Fi indicator light is still
orange 135
TX report, fax 79
U
UK
special wireless setup
instructions 85
uninstalling printer software 20
updating printer software 20
updating the application list 57
USB 89, 100
cable 97
USB connection
with network connection 100
USB port
location 9
user information, fax
setting 70
V
Virtual Private Network 131
voice mail
setting up 58
voice mail, fax settings 77
Voice over Internet Protocol (VoIP)
fax setup 62
VoIP adapter 62
volume, adjusting
ringer and dial tone 77
speaker 77
VPN
lose connection to printer 131
W
Web site
finding 7
WEP 82
ad hoc 86
WEP key
key index 102
locating 93
Windows
installing printer on wired network
(Ethernet) 92
installing printer on wireless
network 84
Windows software
Abbyy Sprint OCR 18
Fast Pics 18
Fax Setup Utility 18
Fax Solutions software 18
Printer Home 18
Printing Preferences 18
Service Center 18
Toolbar 18
Wireless Setup Utility 18
wired (Ethernet) networking for
Windows 92
wireless 89, 100
printer does not print 131
troubleshooting 131, 134
wireless network
adding a printer to existing ad hoc
network 88
common home configurations 94
creating an ad hoc network using
Windows 86
information needed for setting up
wireless printing 83
installing printer on
(Windows) 84
interference 99
resolving communication
problems 141
security 82
security information 94
signal strength 98
SSID 93
troubleshooting 128
types of wireless networks 97
wireless network compatibility 82
wireless print server
not installed 139
wireless setup
information needed for 83
wireless signal
strength 98
wireless signal absorption 99
wireless troubleshooting
cannot print over wireless
network 132
changing wireless settings after
installation (Windows) 86
photos do not print from memory
card across wireless
network 128
printer and computer on different
networks 100
printer works intermittently on
wireless network 141
Wi-Fi indicator light is blinking
orange 136
Wi-Fi indicator light is not lit 135
Wi-Fi indicator light is still
orange 135
Wi-Fi indicator
description of colors 84
light is not lit 135
Wi-Fi indicator light is blinking
orange 136
Wi-Fi indicator light is green
printer does not print 134
Wi-Fi indicator light is still
orange 135
Wi-Fi Protected Setup 89
using 93
Wi-Fi Protected Setup logo
identifying 93
WPA 82
WPA passphrase
locating 93
WPA2 82
WPS 89
Index
150