HP Compaq Elite 8200 AIO Specifications

Maintenance & Service Guide
HP Compaq 8200 Elite All-in-One Business PC
© Copyright 2011 Hewlett-Packard
Development Company, L.P. The
information contained herein is subject to
change without notice.
Microsoft and Windows are trademarks of
Microsoft Corporation in the U.S. and other
countries.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
This document contains proprietary
information that is protected by copyright.
No part of this document may be
photocopied, reproduced, or translated to
another language without the prior written
consent of Hewlett-Packard Company.
Maintenance & Service Guide
HP Compaq 8200 Elite All-in-One Business
PC
First Edition (August 2011)
Document Part Number: 670568-001
About This Book
WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in
damage to equipment or loss of information.
NOTE:
Text set off in this manner provides important supplemental information.
iii
iv
About This Book
Table of contents
1 Product Features ............................................................................................................................................ 1
Overview .............................................................................................................................................. 1
Front Components ................................................................................................................................ 3
Side Components ................................................................................................................................. 4
Rear Components ................................................................................................................................ 5
Adjusting Tilt ......................................................................................................................................... 6
2 Installing and Customizing the Software ...................................................................................................... 7
Installing the Operating System ........................................................................................................... 7
Downloading Microsoft Windows Updates ........................................................................................... 7
Installing or Upgrading Device Drivers (Windows systems) ................................................................. 8
Accessing Disk Image (ISO) Files ........................................................................................................ 8
Protecting the Software ........................................................................................................................ 8
3 Computer Setup (F10) Utility ......................................................................................................................... 9
Computer Setup (F10) Utilities ............................................................................................................. 9
Using Computer Setup (F10) Utilities ................................................................................ 10
Computer Setup—File ....................................................................................................... 11
Computer Setup—Storage ................................................................................................ 12
Computer Setup—Security ................................................................................................ 14
Computer Setup—Power ................................................................................................... 17
Computer Setup—Advanced ............................................................................................. 18
4 Serial ATA (SATA) Drive Guidelines and Features .................................................................................... 20
SATA Hard Drives .............................................................................................................................. 20
SATA Hard Drive Cables .................................................................................................................... 20
SATA Data Cable .............................................................................................................. 20
SMART ATA Drives ............................................................................................................................ 21
Hard Drive Capacities ........................................................................................................................ 21
v
5 Identifying the Chassis, Routine Care, and Disassembly Preparation .................................................... 22
Chassis Designation ........................................................................................................................... 22
All-in One ........................................................................................................................... 22
Electrostatic Discharge Information .................................................................................................... 23
Generating Static ............................................................................................................... 23
Preventing Electrostatic Damage to Equipment ................................................................ 23
Personal Grounding Methods and Equipment ................................................................... 24
Grounding the Work Area .................................................................................................. 24
Recommended Materials and Equipment .......................................................................... 24
Operating Guidelines .......................................................................................................................... 25
Routine Care ...................................................................................................................................... 26
General Cleaning Safety Precautions ................................................................................ 26
Cleaning the Computer Case ............................................................................................ 26
Cleaning the Keyboard ...................................................................................................... 26
Cleaning the Monitor .......................................................................................................... 27
Cleaning the Mouse ........................................................................................................... 27
Service Considerations ...................................................................................................................... 27
Tools and Software Requirements .................................................................................... 27
Screws ............................................................................................................................... 27
Cables and Connectors ..................................................................................................... 28
Hard Drives ........................................................................................................................ 28
Lithium Coin Cell Battery ................................................................................................... 28
6 Removal and Replacement Procedures All-in One (AIO) Chassis ........................................................... 29
Preparing to Disassemble the Computer ........................................................................................... 29
Synchronizing the Optional Wireless Keyboard or Mouse ................................................................. 30
Center Access Panel .......................................................................................................................... 32
Stand .................................................................................................................................................. 33
Memory Access Panel ........................................................................................................................ 34
Drive Access Panel ............................................................................................................................ 35
Optical Drive ....................................................................................................................................... 37
Hard Drive .......................................................................................................................................... 39
Memory .............................................................................................................................................. 42
Top Panel ........................................................................................................................................... 45
Webcam Module ................................................................................................................................ 46
Rear Cover ......................................................................................................................................... 48
System Board Cover .......................................................................................................................... 49
Sidekey Board .................................................................................................................................... 51
Converter Board ................................................................................................................................. 54
Speakers ............................................................................................................................................ 56
WLAN Module .................................................................................................................................... 57
vi
Heat Sink (Thermal Module) .............................................................................................................. 59
Processor ........................................................................................................................................... 61
Fan Assembly ..................................................................................................................................... 63
Display Cable ..................................................................................................................................... 65
System Board ..................................................................................................................................... 67
Stand Bracket ..................................................................................................................................... 71
Hard Drive and Optical Drive Cables and Connectors ....................................................................... 73
Front Bezel ......................................................................................................................................... 75
Display Panel ..................................................................................................................................... 76
Appendix A Password Security and Resetting CMOS ................................................................................. 81
Establishing a Setup or Power-on Password ..................................................................................... 82
Resetting a Setup or Power-on Password ......................................................................................... 83
Clearing and Resetting the CMOS ..................................................................................................... 84
Appendix B POST Error Messages ................................................................................................................ 86
POST Numeric Codes and Text Messages ....................................................................................... 87
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes ................................................ 94
Appendix C Troubleshooting Without Diagnostics ...................................................................................... 97
Safety and Comfort ............................................................................................................................ 97
Solving General Problems .................................................................................................................. 98
Solving Power Problems .................................................................................................................. 101
Solving Diskette Problems ............................................................................................................... 102
Solving Hard Drive Problems ........................................................................................................... 104
Solving Media Card Reader Problems ............................................................................................. 107
Solving Display Problems ................................................................................................................. 108
Solving Audio Problems ................................................................................................................... 112
Solving Printer Problems .................................................................................................................. 114
Solving Keyboard and Mouse Problems .......................................................................................... 114
Solving Hardware Installation Problems ........................................................................................... 117
Solving Network Problems ............................................................................................................... 118
Solving Memory Problems ............................................................................................................... 121
Solving Processor Problems ............................................................................................................ 122
Solving CD-ROM and DVD Problems .............................................................................................. 123
Solving USB Flash Drive Problems .................................................................................................. 125
Solving Internet Access Problems .................................................................................................... 126
Solving Software Problems .............................................................................................................. 128
Contacting Customer Support .......................................................................................................... 129
vii
Appendix D Connector Pin Assignments .................................................................................................... 130
Ethernet BNC ................................................................................................................................... 130
USB .................................................................................................................................................. 130
Microphone ....................................................................................................................................... 130
Headphone ....................................................................................................................................... 131
Line-in Audio .................................................................................................................................... 131
Line-out Audio .................................................................................................................................. 131
Appendix E Power Cord Set Requirements ................................................................................................ 132
General Requirements ..................................................................................................................... 132
Japanese Power Cord Requirements .............................................................................................. 132
Country-Specific Requirements ........................................................................................................ 133
Appendix F Specifications ............................................................................................................................ 134
All-in One Models ............................................................................................................................. 134
Index ................................................................................................................................................................. 135
viii
1
Product Features
Overview
Figure 1-1 HP Compaq 8200 Elite All-in-One Business PC
The HP Compaq 8200 Elite All-In One Business PC offers the following features:
●
Integrated All-in-One form factor
●
23-inch diagonal widescreen, full HD, LED, anti-glare display
●
Adjustable tilt
●
Second generation Intel® Core™ i processors and Intel Pentium processors
●
Intel Q67 chipset
●
Windows 7 Professional 32- or 64-bit, FreeDOS, or FreeLnx operating system
●
Integrated Intel HD Graphics
●
Integrated Gigabit Network Connection
●
Up to 8 GB of DDR3 SDRAM memory
Overview
1
2
●
Up to 1-TB hard drive, 320-GB Self Encrypting Drive, or 160-GB solid state drive
●
HP Blu-ray Combo Drive
●
6-in-1 Media Card Reader
●
6 USB ports
●
150W, 90% efficient external, active PFC power adapter
●
1.3-MP webcam, microphone, and stereo speakers
●
HP 802.11 a/b/g/n PCIe Minicard Wireless Module and Bluetooth® Combo available as an
option
●
High-definition audio support, internal stereo speakers, microphone and headphone ports
●
Certifications: UL, CSA, FCC Compliance, ENERGY STAR®, EPEAT® Silver, EUP Lot6 Tier2
●
HP USB Keyboard and HP USB Optical Scroll Mouse
●
Software: HP ProtectTools12; Microsoft® Office 2010 Preloaded - Purchase Key13, HP Power
Assistant14, Norton Internet Security 201115, PDF Complete Corporate Edition
Chapter 1 Product Features
Front Components
Figure 1-2 Front Components
Table 1-1 Front Components
Component
Component
(1)
Webcam
(4)
Power button and LED
(2)
Single microphone array
(5)
High-performance stereo speakers
(3)
23-inch diagonal 16:9 widescreen LED-backlit full HD
LCD display
Front Components
3
Side Components
Figure 1-3 Side Components
Table 1-2 Side Components
4
Component
Component
(1)
HP 6-in-1 Media Card Reader
(6)
Tray-load optical drive
(2)
(2) USB 2.0 ports
(7)
Optical drive eject button
(3)
Microphone/line in jack
(8)
Brightness increase button
(4)
Headphone jack
(9)
Brightness decrease button
(5)
Optical drive activity LED
(10)
Hard drive activity LED
Chapter 1 Product Features
Rear Components
Figure 1-4 Rear Components
Table 1-3 Rear Components
Component
Component
(1)
Drive access panel
(7)
Security lock slot
(2)
Center access panel
(8)
Power connector with LED indicator
(3)
Memory access panel
(9)
RJ-45 Gigabit Ethernet port
(4)
Optical drive location
(10)
Stereo audio line out
(5)
Hard drive location
(11)
(4) USB 2.0 ports
(6)
Memory location
Rear Components
5
Adjusting Tilt
Tilt the computer forward up to 5 degrees or backward up to 20 degrees to set it to a comfortable eye
level.
Figure 1-5 Adjusting Tilt
6
Chapter 1 Product Features
2
Installing and Customizing the
Software
If your computer was not shipped with a Microsoft operating system, some portions of this
documentation do not apply. Additional information is available in online help after you install the
operating system.
NOTE: If the computer was shipped with Windows 7 loaded, you will be prompted to register the
computer with HP Total Care before installing the operating system. You will see a brief movie
followed by an online registration form. Fill out the form, click the Begin button, and follow the
instructions on the screen.
CAUTION: Do not add optional hardware or third-party devices to the computer until the operating
system is successfully installed. Doing so may cause errors and prevent the operating system from
installing properly.
NOTE: Be sure there is a 10.2-cm (4-inch) clearance at the back of the unit and above the monitor
to permit the required airflow.
Installing the Operating System
The first time you turn on the computer, the operating system is installed automatically. This process
takes about 5 to 10 minutes, depending on which operating system is being installed. Carefully read
and follow the instructions on the screen to complete the installation.
CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER
UNTIL THE PROCESS IS COMPLETE. Turning off the computer during the installation process may
damage the software that runs the computer or prevent its proper installation.
NOTE: If the computer shipped with more than one operating system language on the hard drive,
the installation process could take up to 60 minutes.
If your computer was not shipped with a Microsoft operating system, some portions of this
documentation do not apply. Additional information is available in online help after you install the
operating system.
Downloading Microsoft Windows Updates
1.
To set up your Internet connection, click Start > Internet Explorer and follow the instructions on
the screen.
2.
Once an Internet connection has been established, click the Start button.
Installing the Operating System
7
3.
Select the All Programs menu.
4.
Click on the Windows Update link.
In Windows 7, the Windows Update screen appears. Click view available updates and make
sure all critical updates are selected. Click the Install button and follow the instructions on the
screen.
It is recommended that you install all of the critical updates and service packs.
5.
After the updates have been installed, Windows will prompt you to reboot the machine. Be sure
to save any files or documents that you may have open before rebooting. Then select Yes to
reboot the machine.
Installing or Upgrading Device Drivers (Windows
systems)
When installing optional hardware devices after the operating system installation is complete, you
must also install the drivers for each of the devices.
If prompted for the i386 directory, replace the path specification with C:\i386, or use the Browse
button in the dialog box to locate the i386 folder. This action points the operating system to the
appropriate drivers.
Obtain the latest support software, including support software for the operating system from
http://www.hp.com/support. Select your country and language, select Download drivers and
software (and firmware), enter the model number of the computer, and press Enter.
Accessing Disk Image (ISO) Files
There are disk image files (ISO files) included on your PC that contain the installation software for
additional software. These CD image files are located in the folder C:\SWSetup\ISOs. Each .iso file
can be burned to CD media to create an installation CD. It is recommended that these disks be
created and the software installed in order to get the most from your PC. The software and image file
names are:
●
Corel WinDVD SD and BD – installation software for WinDVD – used to play DVD movies
●
HP Insight Diagnostics OR Vision Diagnostics – software to perform diagnostic activities on your
PC
Protecting the Software
To protect the software from loss or damage, keep a backup copy of all system software,
applications, and related files stored on the hard drive. Refer to the operating system or backup utility
documentation for instructions on making backup copies of your data files.
8
Chapter 2 Installing and Customizing the Software
3
Computer Setup (F10) Utility
Computer Setup (F10) Utilities
Use Computer Setup (F10) Utility to do the following:
●
Change factory default settings.
●
Set the system date and time.
●
Set, view, change, or verify the system configuration, including settings for processor, graphics,
memory, audio, storage, communications, and input devices.
●
Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash
media devices.
●
Enable Quick Boot, which is faster than Full Boot but does not run all of the diagnostic tests run
during a Full Boot. You can set the system to:
❑
always Quick Boot (default);
❑
periodically Full Boot (from every 1 to 30 days); or
❑
always Full Boot.
●
Select Post Messages Enabled or Disabled to change the display status of Power-On Self-Test
(POST) messages. Post Messages Disabled suppresses most POST messages, such as
memory count, product name, and other non-error text messages. If a POST error occurs, the
error is displayed regardless of the mode selected. To manually switch to Post Messages
Enabled during POST, press any key (except F1 through F12).
●
Establish an Ownership Tag, the text of which is displayed each time the system is turned on or
restarted.
●
Enter the Asset Tag or property identification number assigned by the company to this computer.
●
Enable the power-on password prompt during system restarts (warm boots) as well as during
power-on.
●
Establish a setup password that controls access to the Computer Setup (F10) Utility and the
settings described in this section.
●
Secure integrated I/O functionality, including USB, audio, or embedded NIC, so that they cannot
be used until they are unsecured.
●
Enable or disable removable media boot ability.
Computer Setup (F10) Utilities
9
●
Solve system configuration errors detected but not automatically fixed during the Power-On SelfTest (POST).
●
Replicate the system setup by saving system configuration information on a USB flash drive and
restoring it on one or more computers.
●
Execute self-tests on a specified ATA hard drive (when supported by drive).
●
Enable or disable DriveLock security (when supported by drive).
Using Computer Setup (F10) Utilities
Computer Setup can be accessed only by turning the computer on or restarting the system.
To access the Computer Setup Utilities menu, complete the following steps:
1.
Turn on or restart the computer.
2.
Press Esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom
of the screen.
NOTE: If you do not press Esc at the appropriate time, you must restart the computer and
again press Esc when the monitor light turns green to access the utility.
3.
Press F10 to enter Computer Setup.
4.
A choice of five headings appears in the Computer Setup Utilities menu: File, Storage, Security,
Power, and Advanced.
5.
Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and
down) keys to select the option you want, then press Enter. To return to the Computer Setup
Utilities menu, press Esc.
6.
To apply and save changes, select File > Save Changes and Exit.
●
If you have made changes that you do not want applied, select Ignore Changes and Exit.
●
To reset to factory settings or previously saved default settings (some models), select
Apply Defaults and Exit. This option will restore the original factory system defaults.
CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup
(F10) changes because the CMOS could become corrupted. It is safe to turn off the computer only
after exiting the F10 Setup screen.
10
Chapter 3 Computer Setup (F10) Utility
Computer Setup—File
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-1 Computer Setup—File
Option
Description
System Information
Lists:
●
Product name
●
SKU number (some models)
●
Processor type/speed/stepping
●
Cache size (L1/L2/L3)
●
Installed memory size/speed, number of channels (single or dual) (if applicable)
●
Integrated MAC address for embedded, enabled NIC (if applicable)
●
System BIOS (includes family name and version)
●
Chassis serial number
●
Asset Tracking Number
●
ME Firmware Version
●
ME Management Mode
About
Displays copyright notice.
Set Time and Date
Allows you to set system time and date.
Flash System ROM
Allows you to update the system ROM with a BIOS image file located on removable media.
Replicated Setup
Save to Removable Media
Saves system configuration, including CMOS, to a formatted 1.44-MB diskette, a USB flash media
device, or a diskette-like device (a storage device set to emulate a diskette drive).
Restore from Removable Media
Restores system configuration from a diskette, a USB flash media device, or a diskette-like
device.
Default Setup
Save Current Settings as Default
Saves the current system configuration settings as the default.
Restore Factory Settings as Default
Restores the factory system configuration settings as the default.
Apply Defaults and
Exit
Applies the currently selected default settings and clears any established passwords.
Ignore Changes
and Exit
Exits Computer Setup without applying or saving any changes.
Save Changes and
Exit
Saves changes to system configuration or default settings and exits Computer Setup.
Computer Setup (F10) Utilities
11
Computer Setup—Storage
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-2 Computer Setup—Storage
Option
Description
Device Configuration
Lists all installed BIOS-controlled storage devices.
When a device is selected, detailed information and options are displayed. The following options
may be presented:
Hard Disk: Size, model, firmware, serial number, connector color, SMART, translation mode.
Translation mode lets you select the translation mode to be used for the device. This enables the
BIOS to access disks partitioned and formatted on other systems and may be necessary for users
of older versions of UNIX (e.g., SCO UNIX version 3.2). Options are Automatic, Bit-Shift, LBA
Assisted, User, and None.
CAUTION: Ordinarily, the translation mode selected automatically by the BIOS should not be
changed. If the selected translation mode is not compatible with the translation mode that was
active when the disk was partitioned and formatted, the data on the disk will be inaccessible.
Translation parameters (ATA disks only; this feature appears only when User translation mode
is selected.): Allows you to specify the parameters (logical cylinders, heads, and sectors per track)
used by the BIOS to translate disk I/O requests (from the operating system or an application) into
terms the hard drive can accept. Logical cylinders may not exceed 1024. The number of heads
may not exceed 256. The number of sectors per track may not exceed 63. These fields are only
visible and changeable when the drive translation mode is set to User.
Default Values: Allows you to specify the default values for the Multisector Transfers, Transfer
Mode, and Translation Mode for ATA devices.
CD-ROM: Model, firmware, serial number, connector color. No emulation options available.
Storage Options
Removable Media Boot
Enables/disables ability to boot the system from removable media. Default is enable.
SATA Emulation
Allows you to choose how the SATA controller and devices are accessed by the operating
system. There are two supported options: AHCI and IDE.
AHCI (default option) - Allows operating systems with AHCI device drivers loaded to take
advantage of more advanced features of the SATA controller.
IDE - This is the most backwards-compatible setting of the two options. Operating systems usually
do not require additional driver support in IDE mode.
NOTE: The AHCI device driver must be installed prior to attempting to boot from an AHCI
volume. If you attempt to boot from an AHCI volume without the required device driver installed,
the system will crash (blue screen).
12
Chapter 3 Computer Setup (F10) Utility
Table 3-2 Computer Setup—Storage (continued)
DPS Self-Test
Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection
System (DPS) self-tests.
NOTE: This selection will only appear when at least one drive capable of performing the DPS
self-tests is attached to the system.
Boot Order
Allows you to:
●
Specify the order in which EFI boot sources and legacy boot sources (such as a USB flash
media device, hard drive, optical drive, or network interface card) are checked for a bootable
operating system image. Each device on the list may be individually excluded from or
included for consideration as a bootable operating system source.
●
Specify the order of attached hard drives. The first hard drive in the order will have priority in
the boot sequence and will be recognized as drive C (if any devices are attached).
Press F5 to disable a device. Press Enter to select a device. Press the arrow keys to drag a
selected device.
NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating
system has started.
Shortcut to Temporarily Override Boot Order
To boot one time from a device other than the default device specified in Boot Order, restart the
computer and press F9 before the computer boots to the operating system. After POST is
completed, a list of bootable devices is displayed. Use the arrow keys to select the preferred
bootable device and press Enter. The computer then boots from the selected non-default device
for this one time.
Computer Setup (F10) Utilities
13
Computer Setup—Security
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-3 Computer Setup—Security
Option
Description
Setup Password
Allows you to set and enable a setup (administrator) password.
NOTE: If the setup password is set, it is required to change Computer Setup options, flash the
ROM, and make changes to certain plug and play settings under Windows.
See the Desktop Management Guide for more information.
Power-On Password
Allows you to set and enable a power-on password. The power-on password prompt appears
after a power cycle. If the user does not enter the correct power-on password, the unit will not
boot.
NOTE: This password does not appear on warm boots , such as Ctrl+Alt+Delete or Restart
from Windows, unless enabled in Password Options (see below).
See the Desktop Management Guide for more information.
Password Options
Allows you to:
(Appears only if a
power-on password or
setup password is set.)
●
Lock legacy resources (appears if a setup password is set). Default is enable.
●
Enable/Disable Setup Browse Mode (appears if a setup password is set) (allows viewing, but
not changing, the F10 Setup Options without entering setup password). Default is enable.
●
Specify whether the password is required for warm boot (Ctrl+Alt+Delete) (appears if a
power-on password is set). Default is enable.
●
Enable/disable network server mode (appears if a power-on password is set). Default is
disable.
Device Security
USB Security
Allows you to set Device Available/Device Hidden for:
●
Embedded Security Device
●
System Audio
●
Network Controller (some models)
●
SATA0
●
SATA1
Allows you to enable or disable groups of USB ports or individual USB ports. Default is device
available.
●
●
14
Front USB Ports
◦
USB Port 1
◦
USB Port 2
Rear USB Ports
◦
USB Port 1
◦
USB Port 2
Chapter 3 Computer Setup (F10) Utility
Table 3-3 Computer Setup—Security (continued)
●
◦
USB Port 3
◦
USB Port 4
internal USB Ports
◦
USB Port 1
◦
USB Port 2
◦
USB Port 3
◦
USB Port 10
Slot Security
Allows you to disable or enable the PCI Express x1 slot. Default is enable.
Network Boot
Enables/disables the computer’s ability to boot from an operating system installed on a network
server. (Feature available on NIC models only; the network controller must be either a PCI
Express expansion card or embedded on the system board.) Default is enable.
System IDs
Allows you to update:
●
Asset tag (18-byte identifier).
●
Ownership tag (80-byte identifier displayed during POST).
●
Chassis serial number or Universal Unique Identifier (UUID) number. The UUID can only be
updated if the current chassis serial number is invalid. (These ID numbers are normally set in
the factory and are used to uniquely identify the system.)
●
Keyboard locale setting (for example, English or German) for System ID entry.
Computer Setup (F10) Utilities
15
Table 3-3 Computer Setup—Security (continued)
System Security
(some models: these
options are hardware
dependent)
Data Execution Prevention (some models) (enable/disable) - Helps prevent operating system
security breaches. Default is enabled.
PAVP (Models with Blu-ray drives) (disabled/min/max) - PAVP enables the Protected Audio Video
Path in the Chipset. This may allow viewing of some protected high definition content that would
otherwise be prohibited from playback. Selecting Max will assign 96 Megabytes of system
memory exclusively to PAVP.
Virtualization Technology (VTx) (some models) (enable/disable) - Controls the virtualization
features of the processor. Changing this setting requires turning the computer off and then back
on. Default is disabled.
Virtualization Technology Directed I/O (VTd) (some models) (enable/disable) - Controls
virtualization DMA remapping features of the chipset. Changing this setting requires turning the
computer off and then back on. Default is disabled.
Intel TXT (LT) Support (some models) (enable/disable) - Controls the underlying processor and
chipset features needed to support a virtual appliance. Changing this setting requires turning the
computer off and then back on. Default is disabled. To enable this feature you must enable the
following features:
●
Embedded Security Device Support
●
Virtualization Technology
●
Virtualization Technology Directed I/O
Embedded Security Device (some models) (enable/disable) - Permits activation and deactivation
of the Embedded Security Device. Changing this setting requires turning the computer off and
then back on.
NOTE: To configure the Embedded Security Device, a Setup password must be set.
●
Reset to Factory Settings (some models) (Do not reset/Reset) - Resetting to factory defaults
will erase all security keys. Changing this setting requires turning the computer off and then
back on. Default is Do not reset.
CAUTION: The embedded security device is a critical component of many security
schemes. Erasing the security keys will prevent access to data protected by the Embedded
Security Device. Choosing Reset to Factory Settings may result in significant data loss.
OS management of Embedded Security Device (some models) (enable/disable) - This option
allows the user to limit operating system control of the Embedded Security Device. Changing this
setting requires turning the computer off and then back on. This option allows the user to limit OS
control of the Embedded Security Device. Default is enable.
●
Reset of Embedded Security Device through OS (some models) (enable/disable) - This
option allows the user to limit the operating system ability to request a Reset to Factory
Settings of the Embedded Security Device. Changing this setting requires turning the
computer off and then back on. Default is disable.
NOTE: To enable this option, a Setup password must be set.
DriveLock Security
Allows you to assign or modify a master or user password for hard drives. When this feature is
enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither
is successfully entered, the hard drive will remain inaccessible until one of the passwords is
successfully provided during a subsequent cold-boot sequence.
NOTE: This selection will only appear when at least one drive that supports the DriveLock
feature is attached to the system.
16
Chapter 3 Computer Setup (F10) Utility
Computer Setup—Power
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-4 Computer Setup—Power
Option
Description
OS Power
Management
●
Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce
processor voltage and frequency when the current software load does not require the full
capabilities of the processor. Default is enabled.
●
Idle Power Savings—Extended/Normal. Allows certain operating systems to decrease the
processors power consumption when the processor is idle. Default is extended.
●
USB Wake on Device Insertion (some models)—Allows system to wake from Standby on
USB device insertion.
●
Unique Sleep State Blink Rates—Enable/Disable. This feature is designed to provide a
visual indication of what sleep state the system is in. Each sleep state has a unique blink
pattern. Default is disabled.
◦
S0 (On) = Solid green LED.
◦
S3 (Stand By)= 3 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds
(green LED) — repeated cycles of 3 blinks and a pause.
◦
S4 (Hibernation)= 4 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds
(green LED) — repeated cycles of 4 blinks and a pause.
◦
S5 (Soft Off) = LED is off.
NOTE: If this feature is disabled, S4 and S5 both have the LED off. S1 (no longer supported)
and S3 use 1 blink per second.
Hardware Power
Management
Thermal
●
SATA Power Management—Enables or disables the SATA bus and/or device power
management. Default is enabled.
●
S5 Maximum Power Savings—Turns off power to all nonessential hardware when system is
off to meet EUP Lot 6 requirement of less than 1 Watt power usage. Enabling this feature will
disable any wake events and management devices while in S5. Default is disabled.
Displays the system fan speed (RPMs).
Computer Setup (F10) Utilities
17
Computer Setup—Advanced
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-5 Computer Setup—Advanced
Option
Heading
Power-On Options
Allows you to set:
●
POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days).
◦
QuickBoot (default) = Do not clear memory or perform a memory test.
◦
FullBoot = Memory test (count) on cold boot. Clears memory on all boots.
◦
Clear Memory = No memory count on cold boot. Clears memory on all boots.
◦
FullBoot Every x Days = Memory count on 1st cold boot on or after the xth day. No
more memory counts until 1st cold boot on or after x days. Clears memory on all boots.
●
POST messages (enable/disable). Suppresses most POST messages, such as memory
count, product name, and other non-error text messages. If a POST error occurs, the error is
displayed regardless of the mode selected.
●
Press the ESC key for Startup Menu (Enable/Disable). Default is enabled.
●
After Power Loss (off/on/previous state): Setting this option to:
◦
Power Off—causes the computer to remain powered off when power is restored.
◦
Power On—causes the computer to power on automatically as soon as power is
restored.
◦
Previous state—causes the computer to power on automatically as soon as power is
restored, if it was on when power was lost.
NOTE: If you turn off power to the computer using the switch on a power strip, you will not be
able to use the suspend/sleep feature or the Remote Management features.
POST Delay (None, 5, 10 15, or 20 seconds). Enabling this feature will add a user-specified
delay to the POST process. This delay is sometimes needed for hard disks on some PCI
cards that spin up very slowly, so slowly that they are not ready to boot by the time POST is
finished. The POST delay also gives you more time to select F10 to enter Computer (F10)
Setup.
●
Remote Wakeup Boot Source (remote server/local hard drive). Default is Local hard drive.
●
System Recovery Boot Support (Enable/Disable). Setting this feature to enabled will display
the text F11 = Recovery during POST. Disabling the feature prevents the text from being
displayed. However, pressing F11 will still attempt to boot to the HP Backup and Recovery
partition. See Factory Recovery Boot Support for more information. Default is disabled.
●
Bypass F1 Prompt on Configuration Changes (Enable/Disable). Allows you to set the
computer not to confirm when changes were made. Default is disabled.
BIOS Power-On
Allows you to set the computer to turn on automatically at a time you specify.
Bus Options
On some models, allows you to enable or disable:
Onboard Devices
18
●
●
PCI SERR# Generation. Default is enable.
●
PCI VGA Palette Snooping, which sets the VGA palette snooping bit in PCI configuration
space; only needed when more than one graphics controller is installed. Default is disable.
Allows you to set resources for or disable on-board system devices (serial ports).
Chapter 3 Computer Setup (F10) Utility
Table 3-5 Computer Setup—Advanced (continued)
Device Options
AMT Configuration
Allows you to set:
●
Turbo Mode (enable/disable). Allows you to enable and disable the Intel Turbo Mode feature,
which allows one core of the system to run at a higher than standard frequency and power if
other cores are idle. Default is enabled.
●
Num Lock State at Power-On (off/on). Default is on.
●
LVDS Panel Select. Auto-select, LG, Samsung.
●
Internal Speaker (some models) (does not affect external speakers). Default is enabled.
●
NIC Option ROM Download (enable/disable). The BIOS contains an embedded NIC option
ROM to allow the unit to boot through the network to a PXE server. This is typically used to
download a corporate image to a hard drive. The NIC option ROM takes up memory space
below 1 MB commonly referred to as DOS Compatibility Hole (DCH) space. This space is
limited. This F10 option will allow users to disable the downloading of this embedded NIC
option ROM thus giving more DCH space for additional PCI cards which may need option
ROM space. Default is-enabled.
●
Multi-Processor (enable/disable). Use this option to disable multi-processor support under
the OS. Default is enabled.
Allows you to set:
●
AMT (enable/disable). Allows you to enable or disable functions of the embedded
Management Engine (ME) such as Active Management Technology (AMT). If set to disable,
the Management Engine is set to a temporarily disabled state and will not provide functions
beyond necessary system configuration. Default is enabled.
●
Unconfigure AMT/ME (enable/disable). Allows you to unconfigure any provisioned
management settings for AMT. The AMT settings are restored to factory defaults. This
feature should be used with caution as AMT will not be able to provide any set AMT
management functions once unconfigured. Default is disabled.
●
Watchdog Timer (enable/disable). Allows you to set amount of time for a operating system
and BIOS watchdog alert to be sent if the timers are not deactivated. BIOS watchdog is
deactivated by BIOS and would indicate that a halt occurred during execution if the alert is
sent to the management console. An operating system alert is deactivated by the operating
system image and would indicate that a hang occurred during its initialization. Default is
enabled.
Computer Setup (F10) Utilities
19
4
Serial ATA (SATA) Drive Guidelines
and Features
NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel
ATA (PATA) drives are supported.
SATA Hard Drives
Serial ATA Hard Drive Characteristics
Number of pins/conductors in data cable
7/7
Number of pins in power cable
15
Maximum data cable length
39.37 in (100 cm)
Data interface voltage differential
400-700 mV
Drive voltages
3.3 V, 5 V, 12 V
Jumpers for configuring drive
N/A
Data transfer rate
3.0 Gb/s
SATA Hard Drive Cables
SATA Data Cable
Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA
1.5 Gb/s drives.
Current HP desktop products ship with SATA 3.0 Gb/s hard drives.
SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and
never bend it tighter than a 30 mm (1.18 in) radius.
The SATA data cable is a thin, 7-pin cable designed to transmit data for only a single drive.
20
Chapter 4 Serial ATA (SATA) Drive Guidelines and Features
SMART ATA Drives
The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal
Computers have built-in drive failure prediction that warns the user or network administrator of an
impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure
indication parameters such as reallocated sector count, spin retry count, and calibration retry count. If
the drive determines that a failure is imminent, it generates a fault alert.
Hard Drive Capacities
The combination of the file system and the operating system used in the computer determines the
maximum usable size of a drive partition. A drive partition is the largest segment of a drive that may
be properly accessed by the operating system. A single hard drive may therefore be subdivided into a
number of unique drive partitions in order to make use of all of its space.
Because of the differences in the way that drive sizes are calculated, the size reported by the
operating system may differ from that marked on the hard drive or listed in the computer specification.
Drive size calculations by drive manufacturers are bytes to the base 10 while calculations by
Microsoft are bytes to the base 2.
Drive/Partition Capacity Limits
Maximum Size
File System
Controller Type
Operating System
Partition
Drive
FAT 32
ATA
Windows 7
32 GB
2 TB
NTFS
ATA
Windows 7
2 TB
2 TB
SMART ATA Drives
21
5
Identifying the Chassis, Routine Care,
and Disassembly Preparation
This chapter provides general service information for the computer. Adherence to the procedures and
precautions described in this chapter is essential for proper service.
CAUTION: When the computer is plugged into an AC power source, voltage is always applied to
the system board. You must disconnect the power cord from the power source before opening the
computer to prevent system board or component damage.
Chassis Designation
An all-in one form factor is available.
All-in One
22
Chapter 5 Identifying the Chassis, Routine Care, and Disassembly Preparation
Electrostatic Discharge Information
A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic
device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work
perfectly throughout a normal cycle. The device may function normally for a while, but it has been
degraded in the internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the
discharge contains enough power to alter device parameters or melt silicon junctions.
Generating Static
The following table shows that:
●
Different activities generate different amounts of static electricity.
●
Static electricity increases as humidity decreases.
Relative Humidity
Event
55%
40%
10%
Walking across carpet
7,500 V
15,000 V
35,000 V
Walking across vinyl floor
3,000 V
5,000 V
12,000 V
Motions of bench worker
400 V
800 V
6,000 V
Removing DIPs* from plastic tube
400 V
700 V
2,000 V
Removing DIPs* from vinyl tray
2,000 V
4,000 V
11,500 V
Removing DIPs* from Styrofoam
3,500 V
5,000 V
14,500 V
Removing bubble pack from PCB
7,000 V
20,000 V
26,500 V
Packing PCBs in foam-lined box
5,000 V
11,000 V
21,000 V
*These are then multi-packaged inside plastic tubes, trays, or Styrofoam.
NOTE:
700 volts can degrade a product.
Preventing Electrostatic Damage to Equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the
degree of sensitivity. The following packaging and grounding precautions are necessary to prevent
damage to electric components and accessories.
●
To avoid hand contact, transport products in static-safe containers such as tubes, bags, or
boxes.
●
Protect all electrostatic parts and assemblies with conductive or approved containers or
packaging.
●
Keep electrostatic sensitive parts in their containers until they arrive at static-free stations.
●
Place items on a grounded surface before removing them from their container.
Electrostatic Discharge Information
23
●
Always be properly grounded when touching a sensitive component or assembly.
●
Avoid contact with pins, leads, or circuitry.
●
Place reusable electrostatic-sensitive parts from assemblies in protective packaging or
conductive foam.
Personal Grounding Methods and Equipment
Use the following equipment to prevent static electricity damage to equipment:
●
Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground
cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord
must be connected and fit snugly into the banana plug connector on the grounding mat or
workstation.
●
Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible
with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on
both feet with a maximum of one-megohm ± 10% resistance between the operator and ground.
Static Shielding Protection Levels
Method
Voltage
Antistatic plastic
1,500
Carbon-loaded plastic
7,500
Metallized laminate
15,000
Grounding the Work Area
To prevent static damage at the work area, use the following precautions:
●
Cover the work surface with approved static-dissipative material. Provide a wrist strap connected
to the work surface and properly grounded tools and equipment.
●
Use static-dissipative mats, foot straps, or air ionizers to give added protection.
●
Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate.
Handle them only at static-free work areas.
●
Turn off power and input signals before inserting and removing connectors or test equipment.
●
Use fixtures made of static-safe materials when fixtures must directly contact dissipative
surfaces.
●
Keep work area free of nonconductive materials such as ordinary plastic assembly aids and
Styrofoam.
●
Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
Recommended Materials and Equipment
Materials and equipment that are recommended for use in preventing static electricity include:
24
●
Antistatic tape
●
Antistatic smocks, aprons, or sleeve protectors
Chapter 5 Identifying the Chassis, Routine Care, and Disassembly Preparation
●
Conductive bins and other assembly or soldering aids
●
Conductive foam
●
Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance
●
Static-dissipative table or floor mats with hard tie to ground
●
Field service kits
●
Static awareness labels
●
Wrist straps and footwear straps providing one-megohm +/- 10% resistance
●
Material handling packages
●
Conductive plastic bags
●
Conductive plastic tubes
●
Conductive tote boxes
●
Opaque shielding bags
●
Transparent metallized shielding bags
●
Transparent shielding tubes
Operating Guidelines
To prevent overheating and to help prolong the life of the computer:
●
Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and
cold.
●
Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all
vented sides of the computer and above the monitor to permit the required airflow.
●
Never restrict the airflow into the computer by blocking any vents or air intakes. Do not place the
keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also
restricts airflow.
●
Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign
matter can block the vents and limit the airflow. Be sure to unplug the computer before cleaning
the air vents.
●
Never operate the computer with the cover removed.
●
Do not place computers so near each other that they are subject to each other’s re-circulated or
preheated air.
●
Keep liquids away from the computer and keyboard.
●
Never cover the ventilation slots on the monitor with any type of material.
●
Install or enable power management functions of the operating system or other software,
including sleep states.
Operating Guidelines
25
Routine Care
General Cleaning Safety Precautions
1.
Never use solvents or flammable solutions to clean the computer.
2.
Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and
then use the cloth on the component.
3.
Always unplug the computer when cleaning with liquids or damp cloths.
4.
Always unplug the computer before cleaning the keyboard, mouse, or air vents.
5.
Disconnect the keyboard before cleaning it.
6.
Wear safety glasses equipped with side shields when cleaning the keyboard.
Cleaning the Computer Case
Follow all safety precautions in General Cleaning Safety Precautions on page 26 before cleaning the
computer.
To clean the computer case, follow the procedures described below:
●
To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab.
●
For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with
a cloth or swab dampened with clear water.
●
For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will
evaporate quickly and not leave a residue.
●
After cleaning, always wipe the unit with a clean, lint-free cloth.
●
Occasionally clean the air vents on the computer. Lint and other foreign matter can block the
vents and limit the airflow.
Cleaning the Keyboard
Follow all safety precautions in General Cleaning Safety Precautions on page 26 before cleaning the
keyboard.
To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the
Computer Case on page 26.
When cleaning debris from under the keys, review all rules in General Cleaning Safety Precautions
on page 26 before following these procedures:
CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from
under the keys.
26
●
Visible debris underneath or between the keys may be removed by vacuuming or shaking.
●
Canned, pressurized air may be used to clean debris from under the keys. Caution should be
used as too much air pressure can dislodge lubricants applied under the wide keys.
Chapter 5 Identifying the Chassis, Routine Care, and Disassembly Preparation
●
If you remove a key, use a specially designed key puller to prevent damage to the keys. This
tool is available through many electronic supply outlets.
CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these
keys are improperly removed or installed, the keyboard may not function properly.
●
Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed
out. Be careful not to wipe away lubricants necessary for proper key functions. Use tweezers to
remove any fibers or dirt in confined areas. Allow the parts to air dry before reassembly.
Cleaning the Monitor
●
Wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for
cleaning monitors. Do not use sprays or aerosols directly on the screen; the liquid may seep into
the housing and damage a component. Never use solvents or flammable liquids on the monitor.
●
To clean the monitor body follow the procedures in Cleaning the Computer Case on page 26.
Cleaning the Mouse
Before cleaning the mouse, ensure that the power to the computer is turned off.
●
Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull out
any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly.
●
To clean the mouse body, follow the procedures in Cleaning the Computer Case on page 26.
Service Considerations
Listed below are some of the considerations that you should keep in mind during the disassembly and
assembly of the computer.
Tools and Software Requirements
To service the computer, you need the following:
●
Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001)
●
Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver)
●
Phillips #2 screwdriver
●
Diagnostics software
●
HP tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or HP tamperresistant bits (Smart Cover FailSafe Key, PN 166527-002)
Screws
The screws used in the computer are not interchangeable. They may have standard or metric threads
and may be of different lengths. If an incorrect screw is used during the reassembly process, it can
damage the unit. HP strongly recommends that all screws removed during disassembly be kept with
the part that was removed, then returned to their proper locations.
CAUTION: As each subassembly is removed from the computer, it should be placed away from the
work area to prevent damage.
Service Considerations
27
Cables and Connectors
Most cables used throughout the unit are flat, flexible cables. These cables must be handled with
care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or
removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid
bending or twisting the cables, and ensure that the cables are routed in such a way that they cannot
be caught or snagged by parts being removed or replaced.
CAUTION: When servicing this computer, ensure that cables are placed in their proper location
during the reassembly process. Improper cable placement can damage the computer.
Hard Drives
Handle hard drives as delicate, precision components, avoiding all physical shock and vibration. This
applies to failed drives as well as replacement spares.
●
If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective
packaging and label the package “Fragile: Handle With Care.”
●
Do not remove hard drives from the shipping package for storage. Keep hard drives in their
protective packaging until they are actually mounted in the CPU.
●
Avoid dropping drives from any height onto any surface.
●
If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard drive
while the computer is on or in standby mode.
●
Before handling a drive, ensure that you are discharged of static electricity. While handling a
drive, avoid touching the connector. For more information about preventing electrostatic
damage, refer to Electrostatic Discharge Information on page 23
●
Do not use excessive force when inserting a drive.
●
Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic
fields such as monitors or speakers.
Lithium Coin Cell Battery
The battery that comes with the computer provides power to the real-time clock and has a minimum
lifetime of about three years.
See the appropriate removal and replacement chapter for the chassis you are working on in this
guide for instructions on the replacement procedures.
WARNING! This computer contains a lithium battery. There is a risk of fire and chemical burn if the
battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose
in water or fire, or expose it to temperatures higher than 140ºF (60ºC). Do not attempt to recharge the
battery.
NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the
general household waste. In order to forward them to recycling or proper disposal, please use the
public collection system or return them to HP, their authorized partners, or their agents.
28
Chapter 5 Identifying the Chassis, Routine Care, and Disassembly Preparation
6
Removal and Replacement Procedures
All-in One (AIO) Chassis
The following sections provide information about disassembling various components of the computer.
Preparing to Disassemble the Computer
To avoid injury and equipment damage, always complete the following steps in order, when opening
the HP Pro All-in-One.
1.
Remove all media (CD, DVD, etc.) from the computer.
2.
Shut down the computer.
3.
After the system has completely shut down, disconnect the power adapter from the back of the
computer.
4.
Disconnect all other attached cables from the back of the computer.
5.
Place the computer face down on a soft flat surface. HP recommends that you set down a
blanket, towel, or other soft cloth to protect the screen surface from scratches or other damage.
WARNING! Beware of sharp edges inside the chassis.
Preparing to Disassemble the Computer
29
Synchronizing the Optional Wireless Keyboard or Mouse
The optional wireless keyboard and mouse are easy to set up. Just remove the battery tabs on both
the keyboard and the mouse. Also, make sure the Power switch on the bottom of the mouse is in the
On position (the keyboard does not have a Power switch). Then, turn on the computer. If you have
trouble using the keyboard and mouse, manually synchronize them as described below.
NOTE: For better mouse battery life and performance, avoid using your mouse on a dark or highgloss surface, and turn mouse power off when not in use.
The wireless keyboard and mouse are pre-synchronized to work with your computer. The keyboard
and mouse should work immediately after you first pull the battery tabs to activate the preinstalled
batteries, and then turn on the mouse.
You may need to manually synchronize the wireless keyboard or mouse if they are not functioning.
To synchronize them:
1.
Make sure the keyboard and mouse are next to the computer, within 30 cm (1 foot) and away
from interference from other devices.
2.
Turn on the computer.
3.
Insert the wireless receiver into a USB port on the computer.
Figure 6-1 Installing the wireless receiver
30
4.
Make sure the Power switch on the bottom of the mouse is in the On position (1).
5.
Press the Connect button on the bottom of the mouse (2) for five seconds. The blue activity LED
from the wireless receiver illuminates when the synchronization command has been received
and turns off when synchronization is complete.
Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
6.
Press the Connect button on the bottom of the keyboard (3) for five seconds. The blue activity
LED from the wireless receiver illuminates when the synchronization command has been
received and turns off when synchronization is complete.
Figure 6-2 Synchronizing the wireless keyboard and mouse
NOTE: If the procedure does not work, remove and then re-insert the wireless keyboard and mouse
receiver from the back of the computer and then synchronize the keyboard and mouse again.
Synchronizing the Optional Wireless Keyboard or Mouse
31
Center Access Panel
The center access panel is located above the stand. You must remove it to remove the drive cover
and memory cover.
Figure 6-3 Center access panel location
To remove the center access panel:
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 29).
2.
Pull outward on the panel at the slot on the top edge of the panel.
Figure 6-4 Removing the center access panel
To replace the center access panel, reverse the removal procedures.
32
Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
Stand
The stand is secured with three Torx screws. You must remove the center access panel to remove
the stand.
To remove the stand:
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 29).
2.
Remove the center access panel (see Center Access Panel on page 32).
3.
Remove the three silver Torx screws (1) that secure the stand to the computer.
4.
Rotate the stand upward (2), and then lift the stand off the computer (3).
Figure 6-5 Removing the stand
To replace the stand, reverse the removal procedures.
Stand
33
Memory Access Panel
The memory access panel is located on the rear, right side of the computer (viewed from behind).
You must remove it to access the memory modules and to remove the main rear cover.
Figure 6-6 Memory access panel location
To remove the memory access panel:
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 29).
2.
Remove the center access panel (see Center Access Panel on page 32).
3.
Pull upward on the two tabs on the inside edge of the panel (1) and slide the panel off the
computer (2).
Figure 6-7 Removing the memory access panel
To replace the memory access panel, reverse the removal procedures.
34
Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
Drive Access Panel
The drive access panel is located on the rear, left side of the computer (viewed from behind). You
must remove it to access the hard drive and optical drive and to remove the main rear cover.
Figure 6-8 Drive access panel location
To remove the drive access panel:
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 29).
2.
Remove the center access panel (see Center Access Panel on page 32).
Drive Access Panel
35
3.
Push downward on the two tabs on the inside edge of the panel (1) and slide the panel off the
computer (2).
Figure 6-9 Removing the drive access panel
To replace the drive access panel, reverse the removal procedures.
36
Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
Optical Drive
The optical drive is located under the drive access panel on the left side of the computer (viewed from
behind). It is secured with one Torx screw.
Figure 6-10 Optical drive location
To remove the optical drive:
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 29).
2.
Remove the center access panel (see Center Access Panel on page 32).
3.
Remove the drive access panel (see Drive Access Panel on page 35).
4.
Remove the black Torx screw (1) that secures the drive to the computer.
Optical Drive
37
5.
Insert a flat-bladed screwdriver or finger to push the bracket on the rear side of the optical
drive(2) to disengage the drive from the connector, and then slide the drive out of the computer
(3).
Figure 6-11 Removing the optical drive
6.
If you need to remove the drive bracket from the drive, remove the two screws (1) that secure
the bracket to the drive, and then remove the bracket from the drive (2).
NOTE: Optical drive spare part kits do not include replacement brackets. Reuse the existing
bracket.
Figure 6-12 Removing the optical drive bracket
To install an optical drive, reverse the removal procedures.
38
Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
Hard Drive
The hard drive is located under the drive access panel on the left side of the computer (viewed from
behind). The drive is secured with one captive Torx screw and is housed in a removable cage.
Figure 6-13 Hard drive location
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 29).
2.
Remove the center access panel (see Center Access Panel on page 32).
3.
Remove the drive access panel (see Drive Access Panel on page 35).
4.
Loosen the captive Torx screw next to the front of the drive that secures the drive to the
computer. You can use either a Torx or slotted screwdriver to loosen the screw.
Figure 6-14 Loosening the hard drive security screw
Hard Drive
39
5.
Grasp the handle on top of the hard drive cage (1) and slide the cage toward the outer edge of
the computer, then lift the cage out of the computer (2).
Figure 6-15 Removing the hard drive cage
6.
Remove the four mounting screws that secure the drive to the cage. Do not remove the blue
rubber grommets behind each screw. They must stay attached to the cage when installing a new
hard drive.
NOTE: Inspect the four blue rubber grommets in case some of them are damaged or lost.
Grommet spare parts are available.
Figure 6-16 Removing the hard drive mounting screws
40
Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
7.
Slide the hard drive out of the cage.
Figure 6-17 Removing the hard drive from the cage
To replace the hard drive, reverse the removal procedures.
Hard Drive
41
Memory
Memory modules are located on the right side of the computer (viewed from behind) under the
memory cover. The computer has two memory slots.
Figure 6-18 Memory module location
The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) small outline dual inline memory modules (SODIMMs).
The memory sockets on the system board can be populated with up to two industry-standard
SODIMMs. These memory sockets are populated with at least one preinstalled SODIMM. To achieve
the maximum memory support, you can populate the system board with up to 8 GB of memory.
For proper system operation, the SODIMMs must be:
●
industry-standard 204-pin
●
unbuffered non-ECC PC3-10600 DDR3-1333 MHz-compliant
●
1.5 volt DDR3-SDRAM SODIMMs
The DDR3-SDRAM SODIMMs must also:
●
support CAS latency 9 DDR3 1333 MHz (9-9-9 timing)
●
contain the mandatory Joint Electronic Device Engineering Council (JEDEC) specification
In addition, the computer supports:
42
●
512-Mbit, 1-Gbit, and 2-Gbit non-ECC memory technologies
●
single-sided and double-sided SODIMMS
●
SODIMMs constructed with x8 and x16 devices; SODIMMs constructed with x4 SDRAM are not
supported
Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
NOTE:
The system will not operate properly if you install unsupported SODIMMs.
There are two memory sockets on the system board located behind the memory access panel. To
remove or install memory modules:
To remove a memory module:
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 29).
2.
Remove the center access panel (see Center Access Panel on page 32).
3.
Remove the memory access panel (see Memory Access Panel on page 34).
4.
Pull upward on the two raised tabs on the memory cover and lift the cover off the rear panel.
Figure 6-19 Removing the memory cover
5.
To remove a memory module, press outward on the two latches on each side of the SODIMM
(1) then pull the SODIMM out of the socket (2).
Figure 6-20 Removing a memory module
Memory
43
6.
To install a memory module, slide the SODIMM into the socket at approximately a 30° angle (1)
then press the SODIMM down (2) so that the latches lock it in place.
Figure 6-21 Installing a Memory Module
NOTE: A memory module can be installed in only one way. Match the notch on the module
with the tab on the memory socket.
The computer automatically recognizes the additional memory when you turn on the computer.
44
Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
Top Panel
The top panel is secured with two Torx screws. Removing it allows access to the webcam and allows
you to remove the main rear cover.
Figure 6-22 Top panel location
To remove the top panel:
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 29).
2.
Remove the center access panel (see Center Access Panel on page 32).
3.
Remove the memory access panel (see Memory Access Panel on page 34).
4.
Remove the drive access panel (see Drive Access Panel on page 35).
5.
From the top of the computer, remove the two black Torx screws (1) that secure the top panel to
the computer.
6.
Rotate the top of the panel outward (2), and then lift the panel off the computer.
Figure 6-23 Removing the top panel
To replace the top panel, reverse the removal procedures.
Top Panel
45
Webcam Module
The webcam module is located at the top of the computer beneath the top panel. It is secured with
two silver Phillips screws and has one connector.
Figure 6-24 Webcam module location
To remove the webcam module:
46
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 29).
2.
Remove the center access panel (see Center Access Panel on page 32).
3.
Remove the memory access panel (see Memory Access Panel on page 34).
4.
Remove the drive access panel (see Drive Access Panel on page 35).
5.
Remove the top panel (see Top Panel on page 45).
6.
Remove the two silver Phillips screws (1) that secure the webcam module to the computer.
7.
Lift the webcam module as much as the cable allows, and then disconnect the cable from the
module (2).
Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
8.
Remove the webcam from the computer (3).
Figure 6-25 Removing the webcam module
To install a webcam module, reverse the removal procedures.
Webcam Module
47
Rear Cover
The rear cover is secured with six Torx screws. You must pry it off at the seams around the edges of
the computer.
To remove the rear cover:
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 29).
2.
Remove the center access panel (see Center Access Panel on page 32).
3.
Remove the memory access panel (see Memory Access Panel on page 34).
4.
Remove the drive access panel (see Drive Access Panel on page 35).
5.
Remove the stand (see Stand on page 33).
6.
Remove the optical drive (see Optical Drive on page 37).
7.
Remove the top panel (see Top Panel on page 45).
8.
Remove the six black Torx screws that secure the panel to the computer (1).
9.
Working from left to right, pry the cover off the computer by pulling the edges (2) of the cover up
and away from the computer.
Figure 6-26 Removing the rear cover
10. Remove the rear cover from the computer.
To replace the rear cover, reverse the removal procedures.
48
Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
System Board Cover
The system board cover protects the system board. It is secured with six Torx screws.
Figure 6-27 System board cover location
To remove the system board cover:
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 29).
2.
Remove the center access panel (see Center Access Panel on page 32).
3.
Remove the memory access panel (see Memory Access Panel on page 34).
4.
Remove the drive access panel (see Drive Access Panel on page 35).
5.
Remove the stand (see Stand on page 33).
6.
Remove the optical drive (see Optical Drive on page 37).
7.
Remove the top panel (see Top Panel on page 45).
8.
Remove the rear cover (see Rear Cover on page 48).
System Board Cover
49
9.
Remove the six black Torx screws that secure the cover to the computer.
Figure 6-28 Removing the system board cover screws
10. Lift the cover from the computer.
Figure 6-29 Removing the system board cover
To install the system board cover, reverse the removal procedures.
50
Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
Sidekey Board
The sidekey board is located on the bottom left side of the computer (viewed from behind). It is
secured with two Torx screws and has one connector.
The associated cable connects to the front power switch assembly. To remove it, you must remove
the stand bracket, disassembly of which is shown later in this document at Stand Bracket
on page 71.
Figure 6-30 Sidekey board location
To remove the sidekey board:
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 29).
2.
Remove the center access panel (see Center Access Panel on page 32).
3.
Remove the memory access panel (see Memory Access Panel on page 34).
4.
Remove the drive access panel (see Drive Access Panel on page 35).
5.
Remove the stand (see Stand on page 33).
6.
Remove the optical drive (see Optical Drive on page 37).
7.
Remove the top panel (see Top Panel on page 45).
8.
Remove the rear cover (see Rear Cover on page 48).
9.
If replacing the cable, remove the system board cover (see System Board Cover on page 49).
10. Disconnect the cable from the sidekey board (1).
NOTE: Be careful not to damage the cable when disconnecting it from the board. Do not pull
on the wires.
11. Remove the two silver Torx screws (2) that secure the board to the computer.
Sidekey Board
51
12. Rotate the bottom of the board upward (3), and then remove the board from the computer.
Figure 6-31 Removing the sidekey board
13. If you need to remove the cable:
a.
Remove the stand bracket by removing the four black Torx screws that secure it to the
computer (1), and then lifting the bracket from the computer (2).
Figure 6-32 Removing the stand bracket
b.
52
Disconnect the cable from the PB/LED connector on the system board. The following image
shows the cable highlighted by arrows.
Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
c.
The cable includes the power switch assembly (shown by callout (1) in the following
image). The cable routes beneath the stand bracket (not shown in the following image) to
the PB/LED system board connector (shown by callout (2) in the following image).
Figure 6-33 Sidekey cable assembly
d.
Lift the power switch assembly up and off the front bezel.
Figure 6-34 Removing the sidekey cable power switch component
e.
Lift the cable out of the computer.
To install the sidekey board or cable, reverse the removal procedures.
Sidekey Board
53
Converter Board
The converter board is located on the left side of the computer. It is secured with two Torx screws and
has two connectors.
Figure 6-35 Converter board location
To remove the converter board:
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 29).
2.
Remove the center access panel (see Center Access Panel on page 32).
3.
Remove the memory access panel (see Memory Access Panel on page 34).
4.
Remove the drive access panel (see Drive Access Panel on page 35).
5.
Remove the stand (see Stand on page 33).
6.
Remove the optical drive (see Optical Drive on page 37).
7.
Remove the top panel (see Top Panel on page 45).
8.
Remove the rear cover (see Rear Cover on page 48).
9.
Disconnect the two cables from the board (1).
NOTE: Be careful not to damage the cables when disconnecting them from the board. Do not
pull on the wires.
10. Remove the two silver Torx screws (2) that secure the board to the computer.
54
Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
11. Lift the converter board from the computer (3).
Figure 6-36 Removing the converter board
Be sure to correctly position the jumpers on the converter board for the installed display panel,
as follows:
CAUTION: Incorrect jumper placement can result in damage to the converter board.
●
LG panel: pins 8 & 7
●
Samsung panel: pins 6 & 5
To install the converter board, reverse the removal procedures.
Converter Board
55
Speakers
The speakers are located at the bottom of the computer. Two separate speakers are each secured by
two Torx screws and have separate cables and system board connectors.
Figure 6-37 Speaker location
To remove the speakers:
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 29).
2.
Remove the center access panel (see Center Access Panel on page 32).
3.
Remove the memory access panel (see Memory Access Panel on page 34).
4.
Remove the drive access panel (see Drive Access Panel on page 35).
5.
Remove the stand (see Stand on page 33).
6.
Remove the optical drive (see Optical Drive on page 37).
7.
Remove the top panel (see Top Panel on page 45).
8.
Remove the rear cover (see Rear Cover on page 48).
9.
Remove the system board cover (see System Board Cover on page 49).
10. Remove two Torx screws (1) that secure each speaker to the computer.
11. Disconnect the speaker cables from the system board connectors (2). The left speaker connects
to the white connector labeled SPKR_L. The right speaker connects to the black connector
labeled SPKR_R.
56
Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
12. Remove the speakers from the computer (3).
Figure 6-38 Removing the speakers
To install the speakers, reverse the removal procedures.
WLAN Module
The WLAN module is located on the right side of the system board. The module is secured with two
Phillips screws and has two connected antennas.
Figure 6-39 WLAN module location
To remove the WLAN module:
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 29).
2.
Remove the center access panel (see Center Access Panel on page 32).
3.
Remove the memory access panel (see Memory Access Panel on page 34).
4.
Remove the drive access panel (see Drive Access Panel on page 35).
5.
Remove the stand (see Stand on page 33).
6.
Remove the optical drive (see Optical Drive on page 37).
WLAN Module
57
7.
Remove the top panel (see Top Panel on page 45).
8.
Remove the rear cover (see Rear Cover on page 48).
9.
Remove the system board cover (see System Board Cover on page 49).
10. Disconnect the antenna cables from the module (1).
11. Remove the two Phillips screws (2) that secure the module to the computer.
12. Lift the module to a 45-degree angle (3), and then pull it away to remove it from the socket.
Figure 6-40 Removing the WLAN module
To install the WLAN module, reverse the removal procedures.
NOTE:
WLAN modules are designed with a notch to prevent incorrect insertion.
The following image shows the WLAN antenna routing paths.
Figure 6-41 Antenna routing paths
58
Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
Heat Sink (Thermal Module)
The heat sink is secured with six Torx screws. You do not have to remove the fans to remove the
heat sink.
Figure 6-42 Heat sink location
To remove the heat sink:
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 29).
2.
Remove the center access panel (see Center Access Panel on page 32).
3.
Remove the memory access panel (see Memory Access Panel on page 34).
4.
Remove the drive access panel (see Drive Access Panel on page 35).
5.
Remove the stand (see Stand on page 33).
6.
Remove the optical drive (see Optical Drive on page 37).
7.
Remove the top panel (see Top Panel on page 45).
8.
Remove the rear cover (see Rear Cover on page 48).
9.
Remove the system board cover (see System Board Cover on page 49).
10. Loosen the four silver captive Torx screws in the order indicated on the heat sink (1) - (4).
11. Remove the two black Torx screws from the top of the heat sink (5).
Heat Sink (Thermal Module)
59
12. Lift the heat sink from the computer (6).
CAUTION: To reduce a degradation in thermal performance, be sure not to touch the thermal
grease on the surface of the processor or the heat sink.
Figure 6-43 Removing the heat sink
To replace the heat sink, reverse the removal procedures.
60
Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
Processor
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 29).
2.
Remove the center access panel (see Center Access Panel on page 32).
3.
Remove the memory access panel (see Memory Access Panel on page 34).
4.
Remove the drive access panel (see Drive Access Panel on page 35).
5.
Remove the stand (see Stand on page 33).
6.
Remove the optical drive (see Optical Drive on page 37).
7.
Remove the top panel (see Top Panel on page 45).
8.
Remove the rear cover (see Rear Cover on page 48).
9.
Remove the system board cover (see System Board Cover on page 49).
10. Remove the heat sink (see Heat Sink (Thermal Module) on page 59).
11. Rotate the locking lever to its full open position (1).
12. Raise and rotate the microprocessor retainer to its fully open position (2).
13. Carefully lift the processor from the socket (3).
CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and
handling them could cause irreparable damage. Once pins are damaged it may be necessary to
replace the system board.
The heat sink must be installed within 24 hours of installing the processor to prevent damage to
the processor’s solder connections.
Figure 6-44 Removing the processor
Processor
61
To install a new processor:
1.
Place the processor in its socket and close the retainer. Make sure the slot in the processor fits
into the post on the socket.
2.
Secure the locking lever. If reusing the existing heat sink, go to step 3. If using a new heat sink,
go to step 6.
3.
If reusing the existing fan sink, clean the bottom of the fan sink with the alcohol pad provided in
the spares kit.
CAUTION: Before reinstalling the fan sink you must clean the top of the processor and the
bottom of the fan sink with an alcohol pad supplied in the spares kit. After the alcohol has
evaporated, apply thermal grease to the top of the processor from the syringe supplied in the
spares kit.
4.
Apply the thermal grease provided in the spares kit to the top of the processor and install the fan
sink atop the processor.
5.
Go to step 7.
6.
If using a new fan sink, remove the protective covering from the bottom of the fan sink and place
it in position atop the processor.
7.
Secure the fan sink to the system board and system board tray.
CAUTION: Fan sink retaining screws should be tightened in diagonally opposite pairs (as in an
X) to evenly seat the fan sink on the processor. This is especially important as the pins on the
socket are very fragile and any damage to them may require replacing the system board.
NOTE: After installing a new processor onto the system board, always update the system ROM to
ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can
be found on the Web at: http://h18000.www1.hp.com/support/files.
62
Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
Fan Assembly
The fan assembly consists of two fans located near the top of the computer below the heat sink. The
assembly is secured with four Torx screws (two per fan) and connects to the system board using two
separate connectors. You do not have to remove the heat sink to remove the fans.
Figure 6-45 Fan assembly location
To remove the fan assembly:
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 29).
2.
Remove the center access panel (see Center Access Panel on page 32).
3.
Remove the memory access panel (see Memory Access Panel on page 34).
4.
Remove the drive access panel (see Drive Access Panel on page 35).
5.
Remove the stand (see Stand on page 33).
6.
Remove the optical drive (see Optical Drive on page 37).
7.
Remove the top panel (see Top Panel on page 45).
8.
Remove the rear cover (see Rear Cover on page 48).
9.
Remove the system board cover (see System Board Cover on page 49).
10. Remove the four silver Torx screws (1) that secure the fan assembly to the computer.
11. Disconnect the fan cables (2) from the system board connectors labeled CHFAN and CPUFAN.
Fan Assembly
63
12. Lift the fan assembly from the computer (3).
Figure 6-46 Removing the fan assembly
To install the fan assembly, reverse the removal procedures.
64
Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
Display Cable
The main display cable is located just above the system board. The heat sink covers the connector
on the display panel.
Figure 6-47 Display cable location
To remove the display cable:
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 29).
2.
Remove the center access panel (see Center Access Panel on page 32).
3.
Remove the memory access panel (see Memory Access Panel on page 34).
4.
Remove the drive access panel (see Drive Access Panel on page 35).
5.
Remove the stand (see Stand on page 33).
6.
Remove the optical drive (see Optical Drive on page 37).
7.
Remove the top panel (see Top Panel on page 45).
8.
Remove the rear cover (see Rear Cover on page 48).
9.
Remove the system board cover (see System Board Cover on page 49).
10. Remove the heat sink (see Heat Sink (Thermal Module) on page 59.
11. Disconnect the cable from the LVDS1 connector on the system board (1).
Display Cable
65
12. Disconnect the cable from the display panel by pressing in the latches on the side of the cable
(2) and pulling it from the connector (3).
Figure 6-48 Removing the display cable
13. Remove the display cable from the computer.
To install the display cable, reverse the removal procedures.
66
Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
System Board
The system board is located on the right side of the computer (viewed from the rear) under the
system board cover. It is secured with seven Torx screws.
Figure 6-49 System board location
To remove the system board:
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 29).
2.
Remove the center access panel (see Center Access Panel on page 32).
3.
Remove the memory access panel (see Memory Access Panel on page 34).
4.
Remove the memory module (see Memory on page 42).
5.
Remove the drive access panel (see Drive Access Panel on page 35).
6.
Remove the stand (see Stand on page 33).
7.
Remove the optical drive (see Optical Drive on page 37).
8.
Remove the top panel (see Top Panel on page 45).
9.
Remove the rear cover (see Rear Cover on page 48).
10. Remove the system board cover (see System Board Cover on page 49).
11. Remove the WLAN module (see WLAN Module on page 57).
12. Remove the heat sink (see Heat Sink (Thermal Module) on page 59.
13. Remove the processor (see Processor on page 61).
14. Disconnect all cables from the system board, noting their location for reinstallation.
System Board
67
15. Remove the seven silver Torx screws (circled in image) that secure the system board to the
computer.
Figure 6-50 Removing the system board
16. Lift the system board straight up and out of the computer.
NOTE: Before returning the defective system board, remove the CPU cover from the replacement
system board and install it on the defective system board.
To install the system board, reverse the removal procedures.
Updating SMBIOS Information
When replacing the system board, you must reprogram the SMBIOS information on the affected
computer. Failure to reprogram the board will result in eventual failure, such as an activation failure
(need to reactivate the system) or a system recovery failure.
To update SMBIOS information in Computer Setup:
1.
Turn on or restart the computer.
2.
Press Esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom
of the screen.
NOTE: If you do not press Esc at the appropriate time, you must restart the computer and
again press Esc when the monitor light turns green to access the utility.
3.
68
Press F10 to enter Computer Setup.
Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
4.
Go to Security > System ID’s.
5.
If necessary, press Ctrl+A to initiate edit mode.
6.
Edit the fields listed. If the feature byte has data or is not editable, then it was not cleared and
cannot be edited.
System ID Setup Page
Setup Field Name
Comment
Label
Product Name
Enter the Model name/number or marketing name.
Flexbuild
Serial Number
Enter the Serial Number of Unit.
Support
SKU Number
Enter the SKU or Product Number including Localization Code.
Support
Feature Byte
Enter the Feature Byte string. The feature byte string is case dependent.
Flexbuild
The label includes spaces after every four characters. You can enter or
ignore these spaces – their only purpose is to help with data entry. There is
a character limitation of 40 bytes per line. When you reach this limit, go to
the next line to continue data entry. BIOS ignores the spaces and lines.
If you make an error during data entry, the data will not validate, and the
computer asks you to correct your data input.
Build ID
The Build ID of the unit.
Flexbuild
Flexbuild Support Label
Use the following labels to locate the Build ID, Feature Byte, and Product Name.
Support Label
Use the following labels to locate the Serial Number and Product Number.
System Board
69
70
Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
Stand Bracket
The stand bracket is located near the middle of the computer, below the fans. Remove the bracket to
gain access to the drive cables and sidekey board cable assembly. The bracket is secured with four
Torx screws.
Figure 6-51 Stand bracket location
To remove the stand bracket:
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 29).
2.
Remove the center access panel (see Center Access Panel on page 32).
3.
Remove the memory access panel (see Memory Access Panel on page 34).
4.
Remove the drive access panel (see Drive Access Panel on page 35).
5.
Remove the stand (see Stand on page 33).
6.
Remove the optical drive (see Optical Drive on page 37).
7.
Remove the top panel (see Top Panel on page 45).
8.
Remove the rear cover (see Rear Cover on page 48).
9.
Remove the system board cover (see System Board Cover on page 49).
10. Remove the four black Torx screws (1) that secure the stand bracket to the computer.
Stand Bracket
71
11. Lift the bracket from the computer (2).
Figure 6-52 Removing the stand bracket
To install the stand bracket, reverse the removal procedures.
72
Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
Hard Drive and Optical Drive Cables and Connectors
The hard drive and optical drive connectors are located near the middle of the computer, below the
fans, and under the bracket that secures the stand. Each connector is secured with two Torx screws
and has two cables that connect to the system board.
The optical drive connector (1) is positioned above the hard drive connector (2). The optical drive
connector cables are longer than the hard drive connector cables.
Figure 6-53 Hard drive cable and optical drive cable location
To remove the hard drive or optical drive connector:
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 29).
2.
Remove the center access panel (see Center Access Panel on page 32).
3.
Remove the memory access panel (see Memory Access Panel on page 34).
4.
Remove the drive access panel (see Drive Access Panel on page 35).
5.
Remove the stand (see Stand on page 33).
6.
Remove the hard drive (see Hard Drive on page 39).
7.
Remove the optical drive (see Optical Drive on page 37).
8.
Remove the top panel (see Top Panel on page 45).
9.
Remove the rear cover (see Rear Cover on page 48).
10. Remove the system board cover (see System Board Cover on page 49).
11. Remove the stand bracket (see Stand Bracket on page 71).
12. Remove two silver Torx screws that secure the hard drive connector (1) or the optical drive
connector (2) to the computer.
13. Remove the cables from the metal clips (3) built into the computer.
Hard Drive and Optical Drive Cables and Connectors
73
14. Disconnect the hard drive cables (4) or the optical drive cables (5) from the system board.
NOTE: Be careful not to damage the cable when disconnecting it from the board. Do not pull
on the wires.
15. Remove the connector from the computer.
Figure 6-54 Removing the hard drive or optical drive connectors
To install the hard drive or optical drive connector, reverse the removal procedures.
74
Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
Front Bezel
The front bezel is located on the front of the computer and is secured to the main system bracket with
eight Torx screws and eight tabs. You must remove the main system bracket from the bezel to gain
access to the bezel and to the display panel. The display panel sits between the main bracket and the
front bezel.
You can remove the front bezel without disassembling many of the computer's components. Most
components can remain attached to the display panel bracket. The following procedure demonstrates
removing the bezel while removing the smallest number of components possible.
To remove the front bezel:
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 29).
2.
Remove the center access panel (see Center Access Panel on page 32).
3.
Remove the memory access panel (see Memory Access Panel on page 34).
4.
Remove the memory module (see Memory on page 42).
5.
Remove the drive access panel (see Drive Access Panel on page 35).
6.
Remove the stand (see Stand on page 33).
7.
Remove the optical drive (see Optical Drive on page 37).
8.
Remove the top panel (see Top Panel on page 45).
9.
Remove the rear cover (see Rear Cover on page 48).
10. Remove the system board cover (see System Board Cover on page 49).
11. Disconnect the speaker cables from the system board.
12. Disconnect the backlight cable from the converter board.
13. Disconnect the display cable from the system board.
14. Remove the power switch assembly cable from the front bezel. You do not have to remove the
remaining cables.
15. Remove the eight black Torx screws (1) that secure the bezel to the main system bracket
assembly.
16. Lift the eight tabs (2) that secure the bezel to the main system bracket assembly. Be sure to
slide the bracket free from the tabs as you lift each one.
Front Bezel
75
17. Lift the main system bracket assembly off the front bezel (3).
The display panel sits between the main bracket assembly and the front bezel.
Figure 6-55 Removing the main bracket assembly from the front bezel
18. Lift the display panel from the front bezel by pressing the four tabs (two on each side) to release
the panel from the bezel, and then lifting the panel off the bezel.
Figure 6-56 Removing the display panel from the front bezel
To install the front bezel, reverse the removal procedures.
Display Panel
Two different display panels are available, LG and Samsung.
To ensure compatibility, when replacing the display panel, remove the backlight cable with the old
panel and replace with the new cable supplied in the replacement kit.
The display panel is secured to the display bracket with four Torx screws, as follows:
76
●
LG - two screws on top, two screws on the bottom
●
Samsung - two screws on each side
Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
To remove the display panel:
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 29).
2.
Remove the center access panel (see Center Access Panel on page 32).
3.
Remove the memory access panel (see Memory Access Panel on page 34).
4.
Remove the memory module (see Memory on page 42).
5.
Remove the drive access panel (see Drive Access Panel on page 35).
6.
Remove the stand (see Stand on page 33).
7.
Remove the optical drive (see Optical Drive on page 37).
8.
Remove the top panel (see Top Panel on page 45).
9.
Remove the rear cover (see Rear Cover on page 48).
10. Remove the system board cover (see System Board Cover on page 49).
11. Remove the power switch assembly cable. You do not have to remove the remaining cables.
12. Remove the front bezel (see Front Bezel on page 75).
13. Disconnect the display cable (1) and the backlight cable (2) from the display panel.
Figure 6-57 Removing the display cable and backlight cables from the display panel
14. Remove the four silver Torx screws that secure the display panel to the frame or brackets.
The LG panel mounts to a large frame using four screws - two on top, two on the bottom.
The Samsung panel mounts to two small brackets, one on each side. Each bracket is secured
by two screws.
Display Panel
77
15. If removing the LG panel, lift the display panel from the frame.
If removing the Samsung panel, remove the brackets from the display panel.
Figure 6-58 Removing the display panel – LG panel
Figure 6-59 Removing the display panel – Samsung panel
16. Be sure to correctly position the jumpers on the converter board for the installed display panel,
as follows:
CAUTION: Incorrect jumper placement can result in damage to the converter board.
78
●
LG panel: pins 8 & 7
●
Samsung panel: pins 6 & 5
Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
To install a display panel, reverse the removal procedures.
The following images show how the brackets should be installed on Samsung panels. Each bracket is
secured to the side of the panel with two Torx screws.
Figure 6-60 Samsung panel bracket locations
Figure 6-61 Samsung panel bracket – left side
Display Panel
79
Figure 6-62 Samsung panel brackets – right side
80
Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
A
Password Security and Resetting
CMOS
This computer supports security password features, which can be established through the Computer
Setup Utilities menu.
This computer supports two security password features that are established through the Computer
Setup Utilities menu: setup password and power-on password. When you establish only a setup
password, any user can access all the information on the computer except Computer Setup. When
you establish only a power-on password, the power-on password is required to access Computer
Setup and any other information on the computer. When you establish both passwords, only the
setup password will give you access to Computer Setup.
When both passwords are set, the setup password can also be used in place of the power-on
password as an override to log in to the computer. This is a useful feature for a network administrator.
If you forget the password for the computer, you can clear that password so you can gain access to
the information on the computer by resetting the password jumper.
CAUTION: Pushing the CMOS button will reset CMOS values to factory defaults. It is important to
back up the computer CMOS settings before resetting them in case they are needed later. Back up is
easily done through Computer Setup. See Computer Setup (F10) Utility on page 9 for information.
81
Establishing a Setup or Power-on Password
To establish the power-on or setup password features, complete the following steps:
1.
Turn on or restart the computer.
2.
As soon as the computer turns on, press the Esc key while “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
3.
Press the F10 key to enter Computer Setup.
4.
To establish Setup password, select Security > Setup Password and follow the instructions.
– or –
To establish a Power-On password, select Security > Power-On Password and follow the
instructions on the screen
5.
82
Before exiting, click File > Save Changes and Exit.
Appendix A Password Security and Resetting CMOS
Resetting a Setup or Power-on Password
To disable the power-on or setup password features, or to clear the power-on or setup passwords,
complete the following steps:
1.
Shut down the operating system properly, then turn off the computer and any external devices,
and disconnect the power cord from the power outlet.
2.
With the power cord disconnected, press the power button again to drain the system of any
residual power.
WARNING! To reduce the risk of personal injury from electrical shock and/or hot surfaces, be
sure to disconnect the power cord from the wall outlet, and allow the internal system
components to cool before touching.
CAUTION: When the computer is plugged in, the power supply always has voltage applied to
the system board even when the unit is turned off. Failure to disconnect the power cord can
result in damage to the system.
Static electricity can damage the electronic components of the computer or optional equipment.
Before beginning these procedures, ensure that you are discharged of static electricity by briefly
touching a grounded metal object. See the Safety & Regulatory Information guide for more
information.
3.
Remove the access panel.
4.
Locate the header and jumper labeled PSWD (the label may be under the memory module).
NOTE: The password jumper is blue so that it can be easily identified. For assistance locating
the password jumper and other system board components, see the Illustrated Parts & Service
Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support.
5.
Remove the jumper.
6.
Replace the jumper.
7.
Replace the access panel.
8.
Reconnect the external equipment.
9.
Plug in the computer and turn on power. Allow the operating system to start. This clears the
current passwords and disables the password features.
10. Establish the new passwords in Computer Setup. See Computer Setup (F10) Utility on page 9
for information.
Resetting a Setup or Power-on Password
83
Clearing and Resetting the CMOS
The computer’s configuration memory (CMOS) stores information about the computer’s configuration.
The CMOS button resets CMOS but does not clear the power-on and setup passwords.
Clearing CMOS will clear the Active Management Technology (AMT) settings in the Management
Engine BIOS Extension (MEBx), including the password. The password will default to “admin” and will
need to be reset. The AMT settings will also need to be reset. To access the MEBx, press Ctrl+P
during POST.
1.
Turn off the computer and any external devices, and disconnect the power cord from the power
outlet.
2.
Disconnect the keyboard, monitor, and any other external equipment connected to the computer.
WARNING! To reduce the risk of personal injury from electrical shock and/or hot surfaces, be
sure to disconnect the power cord from the wall outlet, and allow the internal system
components to cool before touching.
CAUTION: When the computer is plugged in, the power supply always has voltage applied to
the system board even when the unit is turned off. Failure to disconnect the power cord can
result in damage to the system.
Static electricity can damage the electronic components of the computer or optional equipment.
Before beginning these procedures, ensure that you are discharged of static electricity by briefly
touching a grounded metal object. See the Safety & Regulatory Information guide for more
information.
3.
Remove the computer cover or access panel.
CAUTION: Pushing the CMOS button will reset CMOS values to factory defaults. It is
important to back up the computer CMOS settings before resetting them in case they are
needed later. Back up is easily done through Computer Setup. See Computer Setup (F10) Utility
on page 9 for information.
84
Appendix A Password Security and Resetting CMOS
4.
Locate, press, and hold the CMOS button in for five seconds.
NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS
button will not clear CMOS if the power cord is connected.
Figure A-1 CMOS button
NOTE: For assistance locating the CMOS button and other system board components, see the
Illustrated Parts & Service Map (IPSM) for that particular system.
5.
Replace the computer cover or access panel.
6.
Reconnect the external devices.
7.
Plug in the computer and turn on power.
NOTE: You will receive POST error messages after clearing CMOS and rebooting advising
you that configuration changes have occurred. Use Computer Setup to reset any special system
setups along with the date and time.
See Computer Setup (F10) Utility on page 9 for information.
Clearing and Resetting the CMOS
85
B
POST Error Messages
This appendix lists the error codes, error messages, and the various indicator light and audible
sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the
probable source of the problem, and steps you can take to resolve the error condition.
POST Message Disabled suppresses most system messages during POST, such as memory count
and non-error text messages. If a POST error occurs, the screen will display the error message. To
manually switch to the POST Messages Enabled mode during POST, press any key (except F10,
F11, or F12). The default mode is POST Message Disabled.
The speed at which the computer loads the operating system and the extent to which it is tested are
determined by the POST mode selection.
Quick Boot is a fast startup process that does not run all of the system level tests, such as the
memory test. Full Boot runs all of the ROM-based system tests and takes longer to complete.
Full Boot may also be enabled to run every 1 to 30 days on a regularly scheduled basis. To establish
the schedule, reconfigure the computer to the Full Boot Every x Days mode, using Computer Setup.
86
Appendix B POST Error Messages
POST Numeric Codes and Text Messages
This section covers those POST errors that have numeric codes associated with them. The section
also includes some text messages that may be encountered during POST.
NOTE:
The computer will beep once after a POST text message is displayed on the screen.
Table B-1 Numeric Codes and Text Messages
Control panel message
Description
Recommended action
101-Option ROM Checksum Error
System ROM or expansion board option
ROM checksum.
1.
Verify the correct ROM.
2.
Flash the ROM if needed.
3.
If an expansion board was recently
added, remove it to see if the problem
remains.
4.
Clear CMOS.
5.
If the message disappears, there may
be a problem with the expansion card.
6.
Replace the system board.
1.
Clear CMOS.
2.
Remove expansion boards.
3.
Replace the system board.
1.
If a PCI expansion card was recently
added, remove it to see if the problem
remains.
2.
In Computer Setup, set Advanced >
Device Options > NIC PXE Option
ROM Download to DISABLE to
prevent PXE option ROM for the
internal NIC from being downloaded
during POST to free more memory for
an expansion card's option ROM.
Internal PXE option ROM is used for
booting from the NIC to a PXE server.
103-System Board Failure
110-Out of Memory Space for Option ROMs
162-System Options Not Set
DMA or timers.
Recently added PCI expansion card
contains an option ROM too large to
download during POST.
Configuration incorrect.
RTC (real-time clock) battery may need to
be replaced.
Run Computer Setup and check the
configuration in Advanced > Device
Options.
Reset the date and time under Control
Panel. If the problem persists, replace the
RTC battery. See the Hardware Reference
Guide for instructions on installing a new
battery, or contact an authorized dealer or
reseller for RTC battery replacement.
163-Time & Date Not Set
Invalid time or date in configuration
memory.
RTC (real-time clock) battery may need to
be replaced.
Reset the date and time under Control
Panel (Computer Setup can also be used).
If the problem persists, replace the RTC
battery. See the Hardware Reference Guide
for instructions on installing a new battery,
or contact an authorized dealer or reseller
for RTC battery replacement.
POST Numeric Codes and Text Messages
87
Table B-1 Numeric Codes and Text Messages (continued)
Control panel message
Description
Recommended action
164-MemorySize Error
Memory amount has changed since the last
boot (memory added or removed).
Press the F1 key to save the memory
changes.
164-MemorySize Error
Memory configuration incorrect.
1.
Run Computer Setup or Windows
utilities.
2.
Make sure the memory module(s) are
installed properly.
3.
If third-party memory has been added,
test using HP-only memory.
4.
Verify proper memory module type.
1.
Ensure memory modules are correctly
installed.
2.
Verify proper memory module type.
3.
Remove and replace the identified
faulty memory module(s).
4.
If the error persists after replacing
memory modules, replace the system
board.
A memory module in memory socket
identified in the error message is missing
critical SPD information, or is incompatible
with the chipset.
1.
Verify proper memory module type.
2.
Try another memory socket.
3.
Replace DIMM with a module
conforming to the SPD standard.
214-DIMM Configuration Warning
Populated DIMM Configuration is not
optimized.
Rearrange the DIMMs so that each channel
has the same amount of memory.
219-ECC Memory Module Detected ECC
Modules not supported on this Platform
Recently added memory module(s) support
ECC memory error correction.
1.
If additional memory was recently
added, remove it to see if the problem
remains.
2.
Check product documentation for
memory support information.
1.
Reconnect keyboard with computer
turned off.
2.
Check connector for bent or missing
pins.
3.
Ensure that none of the keys are
depressed.
4.
Replace keyboard.
1.
Reconnect keyboard with computer
turned off.
2.
Replace the system board.
201-Memory Error
213-Incompatible Memory Module in
Memory Socket(s) X, X, ...
301-Keyboard Error
303-Keyboard Controller Error
88
RAM failure.
Keyboard failure.
I/O board keyboard controller.
Appendix B POST Error Messages
Table B-1 Numeric Codes and Text Messages (continued)
Control panel message
Description
Recommended action
304-Keyboard or System Unit Error
Keyboard failure.
1.
Reconnect the keyboard with computer
turned off.
2.
Ensure that none of the keys are
depressed.
3.
Replace the keyboard.
4.
Replace the system board.
510-Flash Screen Image Corrupted
Flash Screen image has errors.
Reflash the system ROM with the latest
BIOS image.
511-CPU Fan not Detected
CPU fan is not connected or may have
malfunctioned.
1.
Reseat CPU fan.
2.
Reseat fan cable.
3.
Replace CPU fan.
1.
Reseat rear chassis fan.
2.
Reseat fan cable.
3.
Replace rear chassis fan.
1.
Reseat front chassis fan.
2.
Reseat fan cable.
3.
Replace front chassis fan.
512-Rear Chassis Fan not Detected
513-Front Chassis fan not detected
Rear chassis fan is not connected or may
have malfunctioned.
Front chassis fan is not connected or may
have malfunctioned.
912-Computer Cover Has Been Removed
Since Last System Startup
Computer cover was removed since last
system startup.
No action required.
917-Front Audio Not Connected
Front audio harness has been detached or
unseated from motherboard.
Reconnect or replace front audio harness.
921-Device in PCI Express slot failed to
initialize
There is an incompatibility/problem with this
device and the system or PCI Express Link
could not be retrained to an x1.
Try rebooting the system. If the error
reoccurs, the device may not work with this
system
1720-SMART Hard Drive Detects Imminent
Failure
Hard drive is about to fail. (Some hard
drives have a hard drive firmware patch that
will fix an erroneous error message.)
1.
Determine if hard drive is giving correct
error message. Enter Computer Setup
and run the Drive Protection System
test under Storage > DPS Self-test.
2.
Apply hard drive firmware patch
if applicable. (Available at
http://www.hp.com/support.)
3.
Back up contents and replace hard
drive.
1.
Upgrade BIOS to proper version.
2.
Change the processor.
1801-Microcode Patch Error
1802-Processor Not Supported
Processor is not supported by ROM BIOS.
Recently installed processor is not
supported by the system.
Install a processor supported by your
system.
POST Numeric Codes and Text Messages
89
Table B-1 Numeric Codes and Text Messages (continued)
Control panel message
Description
Recommended action
1805-Ambient Temperature Previously Over
Limit
This system was placed in a low power
state to prevent damage due to excessive
environmental temperature.
Make sure the system meets the HP
enclosure guidelines as listed in the
QuickSpecs, including the following:
2200-PMM Allocation Error during MEBx
Download
2201-MEBx Module did not checksum
correctly
90
Memory error during POST execution of the
Management Engine (ME) BIOS Extensions
option ROM.
Memory error during POST execution of the
Management Engine (ME) BIOS Extensions
option ROM.
Appendix B POST Error Messages
1.
Clean the air vents on the front, back,
or any other vented side of the
computer.
2.
Ensure that there is a 10.2 cm (4 in)
clearance on all vented sides of the
computer to permit the required airflow.
3.
Ensure that computers are not so near
each other that they are subject to
each other's re-circulated or preheated
air.
4.
If the computer is within an enclosure,
ensure that there is proper intake and
exhaust ventilation for the enclosure.
1.
Reboot the computer.
2.
Unplug the power cord, re-seat the
memory modules, and reboot the
computer.
3.
If the memory configuration was
recently changed, unplug the
computer, restore the original memory
configuration, and reboot the
computer.
4.
If the error persists, replace the system
board.
1.
Reboot the computer.
2.
Unplug the power cord, re-seat the
memory modules, and reboot the
computer.
3.
If the memory configuration was
recently changed, unplug the power
cord, restore the original memory
configuration, and reboot the
computer.
4.
If the error persists, replace the system
board.
Table B-1 Numeric Codes and Text Messages (continued)
Control panel message
Description
Recommended action
2202-PMM Deallocation Error during MEBx
cleanup
Memory error during POST execution of the
Management Engine (ME) BIOS Extensions
option ROM.
1.
Reboot the computer.
2.
Unplug the power cord, re-seat the
memory modules, and reboot the
computer.
3.
If the memory configuration was
recently changed, unplug the power
cord, restore the original memory
configuration, and reboot the
computer.
4.
If the error persists, replace the system
board.
2211-Memory not configured correctly for
proper MEBx execution
SODIMM1 is not installed.
Make sure there is a memory module in the
SODIMM1 socket and that it is properly
seated.
2212-USB Key Provisioning failure writing to
device
USB device used for USB key provisioning
will not allow BIOS to update provision file
properly.
1.
Try a different USB key device for
provisioning.
2.
If the error persists, update to the latest
BIOS version and ME firmware
version.
3.
If the error still persists, replace the
system board.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version and ME firmware
version.
3.
If the error still persists, replace the
system board.
1.
Update to the latest ME firmware
version.
2.
If the error persists and system BIOS
has been recently updated, restore
previous system BIOS version.
3.
If the error still persists, replace the
system board.
1.
Recreate the provisioning file using
third party management console
software.
2.
If the error persists and system BIOS
has been recently updated, restore
previous system BIOS version.
Otherwise, update the ME firmware
version.
3.
If the error still persists, replace the
system board.
2217-ME Firmware Version request failure
2218-ME Firmware Version should be
updated
2219-USB Key Provisioning file has invalid
header identifier
ME firmware is not properly responding to
BIOS query for version information.
ME firmware must be updated to match
current functionality contained in the system
BIOS.
Provisioning file contained on the USB key
has been corrupted or is not a valid version
for the current ME firmware.
POST Numeric Codes and Text Messages
91
Table B-1 Numeric Codes and Text Messages (continued)
Control panel message
Description
Recommended action
2220-USB Key Provisioning file has
mismatch version
Provisioning file contained on the USB key
is not a valid version for the current ME
firmware.
1.
Reboot the computer.
2.
If the error persists and system BIOS
has been recently updated, restore
previous system BIOS version.
Otherwise, update the ME firmware
version.
3.
If the error still persists, replace the
system board.
Error occurred during MEBx execution
which fails into the “General” grouping.
Status information displayed along with the
error provides further clarity into the failure.
MEBx handles transference of information
between the system BIOS and ME
firmware.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version and ME firmware
version.
3.
If the error still persists, replace the
system board.
Error occurred during MEBx execution
which fails into “ME” grouping.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version and ME firmware
version.
3.
If the error still persists, replace the
system board.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version and ME firmware
version.
3.
If the error still persists, replace the
system board.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version and ME firmware
version.
3.
If the error still persists, replace the
system board.
2230-General error during MEBx execution
2231-ME error during MEBx execution
2232-AMT error during MEBx execution
2233-HECI error during MEBx execution
Invalid Electronic Serial Number
92
Error occurred during MEBx execution
which fails into “AMT” grouping.
Error occurred during MEBx execution
which fails into “MEI or HECI” grouping.
Electronic serial number is missing.
Appendix B POST Error Messages
Enter the correct serial number in Computer
Setup.
Table B-1 Numeric Codes and Text Messages (continued)
Control panel message
Description
Recommended action
Network Server Mode Active and No
Keyboard Attached
Keyboard failure while Network Server
Mode enabled.
1.
Reconnect keyboard with computer
turned off.
2.
Check connector for bent or missing
pins.
3.
Ensure that none of the keys are
depressed.
4.
Replace keyboard.
Parity Check 2
Parity RAM failure or a PCI/PCIe device is
asserting a SERR#.
Run Computer Setup and Diagnostic
utilities. To disable a PCI/PCIe device from
asserting a SERR#, run the Computer
Setup utility and select Advanced > Bus
Options > SERR# Generation > Disable.
POST Numeric Codes and Text Messages
93
Interpreting POST Diagnostic Front Panel LEDs and
Audible Codes
This section covers the front panel LED codes as well as the audible codes that may occur before or
during POST that do not necessarily have an error code or text message associated with them.
WARNING! When the computer is plugged into an AC power source, voltage is always applied to
the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be
sure to disconnect the power cord from the wall outlet and allow the internal system components to
cool before touching.
NOTE: If you see flashing LEDs on a PS/2 keyboard, look for flashing LEDs on the front panel of
the computer and refer to the following table to determine the front panel LED codes.
Recommended actions in the following table are listed in the order in which they should be
performed.
Not all diagnostic lights and audible codes are available on all models.
Table B-2 Diagnostic Front Panel LEDs and Audible Codes
Activity
Beeps
Possible Cause
Recommended Action
Green Power LED On.
None
Computer on.
None
Green Power LED flashes
every two seconds.
None
Computer in Suspend to
RAM mode (some models
only) or normal Suspend
mode.
None required. Press any key or move the
mouse to wake the computer.
Red Power LED flashes two
times, once every second,
followed by a two second
pause. Beeps stop after fifth
iteration but LEDs continue
until problem is solved.
2
Thermal protection
activated:
1.
Clean the air vents on the front, back, or
any other vented side of the computer.
Air flow is restricted, a fan
may not be functioning, or
the heatsink is not
properly attached.
2.
Ensure that there is a 10.2 cm (4 in)
clearance on all vented sides of the
computer to permit the required airflow.
3.
Ensure that computers are not so near
each other that they are subject to each
other's re-circulated or preheated air.
4.
If the computer is within an enclosure,
ensure that there is proper intake and
exhaust ventilation for the enclosure.
5.
If a message appears on the screen
indicating that a fan is not working, replace
the fan.
6.
Ensure that the heat sink is properly
attached.
1.
Check to see that the processor is present.
2.
Reseat the processor.
Red Power LED flashes three
times, once every second,
followed by a two second
pause. Beeps stop after fifth
iteration but LEDs continue
until problem is solved.
94
3
Appendix B POST Error Messages
Processor not installed
(not an indicator of bad
processor).
Table B-2 Diagnostic Front Panel LEDs and Audible Codes (continued)
Activity
Beeps
Possible Cause
Recommended Action
Red Power LED flashes four
times, once every second,
followed by a two second
pause. Beeps stop after fifth
iteration but LEDs continue
until problem is solved.
4
Power failure (power
supply is overloaded).
1.
Open the hood and ensure the 4 or 6-wire
power supply cable is seated into the
connector on the system board.
2.
Check if a device is causing the problem by
removing ALL attached devices (such as
hard, diskette, or optical drives, and
expansion cards). Power on the system. If
the system enters the POST, then power off
and replace one device at a time and
repeat this procedure until failure occurs.
Replace the device that is causing the
failure. Continue adding devices one at a
time to ensure all devices are functioning
properly.
3.
Replace the power supply.
4.
Replace the system board.
Red Power LED flashes five
times, once every second,
followed by a two second
pause. Beeps stop after fifth
iteration but LEDs continue
until problem is solved.
Red Power LED flashes six
times, once every second,
followed by a two second
pause. Beeps stop after fifth
iteration but LEDs continue
until problem is solved.
5
6
Pre-video memory error.
Pre-video graphics error.
CAUTION: To avoid damage to the DIMMs or
the system board, you must unplug the computer
power cord before attempting to reseat, install, or
remove a DIMM module.
1.
Reseat DIMMs.
2.
Replace DIMMs one at a time to isolate the
faulty module.
3.
Replace third-party memory with HP
memory.
4.
Replace the system board.
For systems with a graphics card:
1.
Reseat the graphics card.
2.
Replace the graphics card.
3.
Replace the system board.
For systems with integrated graphics, replace
the system board.
Red Power LED flashes
seven times, once every
second, followed by a two
second pause. Beeps stop
after fifth iteration but LEDs
continue until problem is
solved.
7
System board failure
(ROM detected failure
prior to video).
Replace the system board.
Red Power LED flashes eight
times, once every second,
followed by a two second
pause. Beeps stop after fifth
iteration but LEDs continue
until problem is solved.
8
Invalid ROM based on
bad checksum.
1.
Reflash the system ROM with the latest
BIOS image.
2.
Replace the system board.
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes
95
Table B-2 Diagnostic Front Panel LEDs and Audible Codes (continued)
Activity
Beeps
Possible Cause
Recommended Action
Red Power LED flashes nine
times, once every second,
followed by a two second
pause. Beeps stop after fifth
iteration but LEDs continue
until problem is solved.
9
System powers on but is
unable to boot.
1.
Unplug the AC power cord from the
computer, wait 30 seconds, then plug the
power cord back in to the computer.
2.
Replace the system board.
3.
Replace the processor.
Red Power LED flashes ten
times, once every second,
followed by a two second
pause. Beeps stop after fifth
iteration but LEDs continue
until problem is solved.
10
1.
Check each option card by removing the
card (one at a time if multiple cards), then
power on the system to see if fault goes
away.
2.
Once a bad card is identified, remove and
replace the bad option card.
3.
Replace the system board.
1.
Install a TXT capable processor.
2.
Disable TXT in the Computer Setup (F10)
utility.
3.
Reinstall the original processor.
Red Power LED flashes
eleven times, once every
second, followed by a two
second pause. Beeps stop
after fifth iteration but LEDs
continue until problem is
solved.
11
System does not power on
and LEDs are not flashing.
None
Bad option card.
The current processor
does not support a
feature previously
enabled on this system.
System unable to power
on.
Press and hold the power button for less than 4
seconds. If the hard drive LED turns green, the
power button is working correctly and the system
board needs to be replaced.
OR
Press and hold the power button for less than 4
seconds. If the hard drive LED does not turn on
green then:
96
Appendix B POST Error Messages
1.
Check that the unit is plugged into a
working AC outlet.
2.
Open hood and check that the power button
harness is properly connected to the
system board.
3.
Check that both power supply cables are
properly connected to the system board.
4.
Check to see if the 5V_aux light on the
system board is turned on. If it is turned on,
then replace the power button harness. If
the problem persists, replace the system
board.
5.
If the 5V_aux light on the system board is
not turned on, remove the expansion cards
one at a time until the 5V_aux light on the
system board turns on. It the problem
persists, replace the power supply.
C
Troubleshooting Without Diagnostics
This chapter provides information on how to identify and correct minor problems, such as diskette
drive, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter
problems with the computer, refer to the tables in this chapter for probable causes and recommended
solutions.
NOTE: For information on specific error messages that may appear on the screen during Power-On
Self-Test (POST) at startup, refer to Appendix A, POST Error Messages on page 86.
Safety and Comfort
WARNING! Misuse of the computer or failure to establish a safe and comfortable work environment
may result in discomfort or serious injury. Refer to the Safety & Comfort Guide at http://www.hp.com/
ergo for more information on choosing a workspace and creating a safe and comfortable work
environment. For more information, refer to the Safety & Regulatory Information guide.
Safety and Comfort
97
Solving General Problems
You may be able to easily resolve the general problems described in this section. If a problem
persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the
operation, contact an authorized dealer or reseller.
WARNING! When the computer is plugged into an AC power source, voltage is always applied to
the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be
sure to disconnect the power cord from the wall outlet and allow the internal system components to
cool before touching.
Table C-1 Solving General Problems
Computer appears locked up and will not turn off when the power button is pressed.
Cause
Solution
Software control of the power switch is not functional.
1.
Press and hold the power button for at least four
seconds until the computer turns off.
2.
Disconnect the power cord from the electrical outlet.
Computer will not respond to USB keyboard or mouse.
Cause
Solution
Computer is in standby mode.
To resume from standby mode, press the power button or
press any key.
CAUTION: When attempting to resume from standby
mode, do not hold down the power button for more than four
seconds. Otherwise, the computer will shut down and you
will lose any unsaved data.
System has locked up.
Restart computer.
Computer date and time display is incorrect.
Cause
Solution
RTC (real-time clock) battery may need to be replaced.
First, reset the date and time under Control Panel
(Computer Setup can also be used to update the RTC date
and time). If the problem persists, replace the RTC battery.
See the Removal and Replacement section for instructions
on installing a new battery, or contact an authorized dealer or
reseller for RTC battery replacement.
NOTE: Connecting the computer to a live AC outlet
prolongs the life of the RTC battery.
Cursor will not move using the arrow keys on the keypad.
98
Cause
Solution
The Num Lock key may be on.
Press the Num Lock key. The Num Lock light should not be
on if you want to use the arrow keys. The Num Lock key can
be disabled (or enabled) in Computer Setup.
Appendix C Troubleshooting Without Diagnostics
There is no sound or sound volume is too low.
Cause
Solution
System volume may be set low or muted.
1.
Check the F10 BIOS settings to make sure the internal
system speaker is not muted (this setting does not
affect the external speakers).
2.
Make sure the external speakers are properly
connected and powered on and that the speakers'
volume control is set correctly.
3.
Use the system volume control available in the
operating system to make sure the speakers are not
muted or to increase the volume.
Poor performance is experienced.
Cause
Solution
Processor is hot.
1.
Make sure airflow to the computer is not blocked. Leave
a 10.2-cm (4-inch) clearance on all vented sides of the
computer and above the monitor to permit the required
airflow.
2.
Make sure fans are connected and working properly
(some fans only operate when needed).
3.
Make sure the processor heat sink is installed properly.
Hard drive is full.
Transfer data from the hard drive to create more space on
the hard drive.
Low on memory.
Add more memory.
Hard drive fragmented.
Defragment hard drive.
Program previously accessed did not release reserved
memory back to the system.
Restart the computer.
Virus resident on the hard drive.
Run virus protection program.
Too many applications running.
1.
Close unnecessary applications to free up memory.
2.
Add more memory. Some applications run in the
background and can be closed by right-clicking on their
corresponding icons in the task tray. To prevent these
applications from launching at startup, go to Start > All
Programs > Accessories > Run and type msconfig.
On the Startup tab of the System Configuration Utility,
clear applications that you do not want to launch
automatically.
1.
Lower the display resolution for the current application
or consult the documentation that came with the
application for suggestions on how to improve
performance by adjusting parameters in the application.
2.
Add more memory.
3.
Upgrade the graphics solution.
Some software applications, especially games, are stressful
on the graphics subsystem
Cause unknown.
Restart the computer.
Solving General Problems
99
Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a
two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing).
Cause
Solution
Processor thermal protection activated:
1.
Ensure that the computer air vents are not blocked and
the processor cooling fan is running.
2.
Open hood, press power button, and see if the
processor fan spins. If the processor fan is not spinning,
make sure the fan's cable is plugged onto the system
board header.
3.
If fan is plugged in, but is not spinning, then replace the
heat sink/fan assembly.
A fan may be blocked or not turning.
OR
The heat sink is not properly attached to the processor.
System does not power on and the LEDs on the front of the computer are not flashing.
Cause
Solution
System unable to power on.
Press and hold the power button for less than 4 seconds. If
the hard drive LED turns green, then:
1.
Check that the voltage selector, located on the rear of
the power supply on some models, is set to the
appropriate voltage. Proper voltage setting depends on
your region.
2.
Replace the system board.
OR
Press and hold the power button for less than 4 seconds. If
the hard drive LED does not turn on green then:
100 Appendix C Troubleshooting Without Diagnostics
1.
Check that the unit is plugged into a working AC outlet.
2.
Open computer and check that the power button board
cable is properly connected to the system board.
3.
Check that power supply cables are properly connected
to the system board.
4.
Check to see if the 5V_aux light on the system board is
turned on. If it is turned on, then replace the power
button board.
5.
If the 5V_aux light on the system board is off, then
replace the power supply.
6.
Replace the system board.
Solving Power Problems
Common causes and solutions for power problems are listed in the following table.
Table C-2 Solving Power Problems
Computer powered off automatically and the Power LED flashes red two times, once every second, followed by a
two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Solution
Processor thermal protection activated:
1.
Ensure that the computer air vents are not blocked and
the processor cooling fan is running.
2.
Open hood, press power button, and see if the
processor fan spins. If the processor fan is not spinning,
make sure the fan's cable is plugged onto the system
board header.
3.
If fan is plugged in, but is not spinning, then replace the
heat sink/fan assembly.
A fan may be blocked or not turning.
OR
The heat sink is not properly attached to the processor.
Power LED flashes red four times, once every second, followed by a two second pause, and the computer beeps
four times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Solution
Power failure (power supply is overloaded).
1.
Check if a device is causing the problem by removing
ALL attached devices (such as hard, diskette, or optical
drives, and expansion cards). Power on the system. If
the system enters the POST, then power off and
replace one device at a time and repeat this procedure
until failure occurs. Replace the device that is causing
the failure. Continue adding devices one at a time to
ensure all devices are functioning properly.
2.
Replace the power supply.
3.
Replace the system board.
Solving Power Problems 101
Solving Diskette Problems
Common causes and solutions for diskette problems are listed in the following table.
NOTE: The computer does not support internal diskette drives. Only USB diskette drives are
supported.
NOTE: You may need to reconfigure the computer when you add or remove hardware, such as an
additional diskette drive. See Solving Hardware Installation Problems on page 117 for instructions.
Table C-3 Solving Diskette Problems
Diskette drive light stays on.
Cause
Solution
Diskette is damaged.
Click Start, click Explore, and right-click on a drive. Select
Properties then select the Tools tab. Under Error-checking
click Check Now.
Diskette is incorrectly inserted.
Remove diskette and reinsert.
Drive cable is not properly connected.
Reconnect drive cable. Ensure that all four pins on the
diskette power cable are connected to the drive.
Drive not found.
Cause
Solution
Cable is loose.
Reseat diskette drive data and power cable.
Removable drive is not seated properly.
Reseat the drive.
The device has been hidden in Computer Setup.
Run the Computer Setup utility and ensure Device Available
is selected for the Legacy Diskette in Security > Device
Security.
Diskette drive cannot write to a diskette.
Cause
Solution
Diskette is not formatted.
Format the diskette.
1.
From Windows Explorer select the disk (A) drive.
2.
Right-click the drive letter and select Format.
3.
Select the desired options, and click Start to begin
formatting the diskette.
Diskette is write-protected.
Use another diskette or remove the write protection.
Writing to the wrong drive.
Check the drive letter in the path statement.
Not enough space is left on the diskette.
1.
Use another diskette.
2.
Delete unneeded files from diskette.
Diskette is damaged.
102 Appendix C Troubleshooting Without Diagnostics
Replace the damaged disk.
Cannot format diskette.
Cause
Solution
Invalid media reported.
When formatting a disk in MS-DOS, you may need to specify
diskette capacity. For example, to format a 1.44-MB diskette,
type the following command at the MS-DOS prompt:
FORMAT A: /F:1440
Disk may be write-protected.
Open the locking device on the diskette.
Legacy diskette writes are disabled in Computer Setup.
Enter Computer Setup and enable Legacy Diskette Write in
Storage > Storage Options.
A problem has occurred with a disk transaction.
Cause
Solution
The directory structure is bad, or there is a problem with a
file.
Right-click Start, click Explore, and right-click on a drive.
Select Properties then select the Tools tab. Under Errorchecking click Check Now.
Diskette drive cannot read a diskette.
Cause
Solution
You are using the wrong diskette type for the drive type.
Check the type of drive that you are using and use the
correct diskette type.
You are reading the wrong drive.
Check the drive letter in the path statement.
Diskette is damaged.
Replace the diskette with a new one.
“Invalid system disk” message is displayed.
Cause
Solution
A diskette that does not contain the system files needed to
start the computer has been inserted in the drive.
When drive activity stops, remove the diskette and press the
Spacebar. The computer should start up.
Diskette error has occurred.
Restart the computer by pressing the power button.
Cannot Boot to Diskette.
Cause
Solution
Diskette is not bootable.
Replace with a bootable diskette.
Solving Diskette Problems 103
Table C-3 Solving Diskette Problems (continued)
Cannot Boot to Diskette.
Cause
Solution
Diskette boot has been disabled in Computer Setup.
1.
Run Computer Setup and enable USB device in
Storage > Boot Order.
2.
Run Computer Setup and enable USB device in
Storage > Storage Options > Removable Media
Boot.
NOTE: Both steps should be used as the Removable
Media Boot function in Computer Setup overrides the Boot
Order enable command.
Network server mode is enabled in Computer Setup.
Run Computer Setup and disable Network Server Mode in
Security > Password Options.
Solving Hard Drive Problems
Table C-4 Solving Hard Drive Problems
Hard drive error occurs.
Cause
Solution
Hard disk has bad sectors or has failed.
1.
Right-click Start, click Explore, and right-click on a
drive. Select Properties then select the Tools tab.
Under Error-checking click Check Now.
2.
Use a utility to locate and block usage of bad sectors. If
necessary, reformat the hard disk.
Disk transaction problem.
Cause
Solution
Either the directory structure is bad or there is a problem with
a file.
Right-click Start, click Explore, and right-click on a drive.
Select Properties then select the Tools tab. Under Errorchecking click Check Now.
Drive not found (identified).
Cause
Solution
Cable could be loose.
Check cable connections.
104 Appendix C Troubleshooting Without Diagnostics
Table C-4 Solving Hard Drive Problems (continued)
Drive not found (identified).
Cause
Solution
The system may not have automatically recognized a newly
installed device.
See reconfiguration directions in the Solving Hardware
Installation Problems on page 117 section. If the system still
does not recognize the new device, check to see if the
device is listed within Computer Setup. If it is listed, the
probable cause is a driver problem. If it is not listed, the
probable cause is a hardware problem.
If this is a newly installed drive, run the Computer Setup
utility and try adding a POST delay under Advanced >
Power-On.
The device is attached to a SATA port that has been hidden
in Computer Setup.
Run the Computer Setup utility and ensure Device Available
is selected for the device's SATA port in Security > Device
Security.
Drive responds slowly immediately after power-up.
Run Computer Setup and increase the POST Delay in
Advanced > Power-On Options.
Nonsystem disk/NTLDR missing message.
Cause
Solution
The system is trying to start from a diskette that is not
bootable.
Remove the diskette from the diskette drive.
The system is trying to start from the hard drive but the hard
drive may have been damaged.
1.
Insert a bootable diskette into the diskette drive and
restart the computer.
2.
Check the hard drive format using fdisk: If NTFS
formatting, use a third party reader to evaluate the
drive. If FAT32 formatting, the hard drive cannot be
accessed.
1.
Insert a bootable diskette into the diskette drive and
restart the computer.
2.
Check the hard drive format using Fdisk: If NFTFS
formatting, use a third party reader to evaluate the
drive. If FAT32 formatting, the hard drive cannot be
accessed.
3.
Install system files for the appropriate operating system.
System files missing or not properly installed.
Hard drive boot has been disabled in Computer Setup.
Run the Computer Setup utility and enable the hard drive
entry in the Storage > Boot Order list.
Bootable hard drive is not attached as first in a multi-hard
drive configuration.
If attempting to boot from a hard drive, ensure it is attached
to the system board dark blue SATA connector.
Bootable hard drive's controller is not listed first in the Boot
Order.
Run the Computer Setup utility and select Storage > Boot
Order and ensure the bootable hard drive's controller is
listed immediately under the Hard Drive entry.
Solving Hard Drive Problems 105
Computer will not boot from hard drive.
Cause
Solution
The device is attached to a SATA port that has been hidden
in Computer Setup.
Run the Computer Setup utility and ensure Device Available
is selected for the device's SATA port in Security > Device
Security.
Boot order is not correct.
Run the Computer Setup utility and change boot sequence in
Storage > Boot Order.
Hard Drive's “Emulation Type” is set to “None.”
Run the Computer Setup utility and change the “Emulation
Type” to “Hard Disk” in the device's details under Storage >
Device Configuration.
Hard drive is damaged.
Observe if the front panel Power LED is blinking RED and if
any beeps are heard. See Appendix A, POST Error
Messages on page 86 to determine possible causes for the
blinking red and beep codes.
See the Worldwide Limited Warranty for terms and
conditions.
Computer seems to be locked up.
Cause
Solution
Program in use has stopped responding to commands.
Attempt the normal Windows “Shut Down” procedure. If this
fails, press the power button for four or more seconds to turn
off the power. To restart the computer, press the power
button again.
The removable hard drive is not recognized by the computer.
Cause
Solution
The removable hard drive carrier is not fully seated in the
enclosure frame or the hard drive is not fully seated in the
carrier.
Push the carrier into the enclosure frame so that the
connector on the rear of the frame is properly seated. If this
does not solve the problem, turn off the computer, remove
the carrier, and check to see if the connector on the hard
drive is properly seated in the carrier.
The removable hard drive enclosure is beeping and the green LED is flashing.
Cause
Solution
Fan failure alarm on the removable hard drive enclosure has
been activated.
Shut down the computer and contact HP for a replacement
enclosure.
106 Appendix C Troubleshooting Without Diagnostics
Solving Media Card Reader Problems
Table C-5 Solving Media Card Reader Problems
A write-protected or locked error occurs when attempting to write to the media card.
Cause
Solution
Media card is locked. Locking the media card is a safety
feature that prevents writing to and deleting from an SD/
Memory Stick/PRO card.
If using an SD card, make sure that the lock tab located on
the right of the SD card is not in the locked position. If using
a Memory Stick/PRO card, make sure that the lock tab
located on the bottom of the Memory Stick/PRO card is not
in the locked position.
Can not write to the media card.
Cause
Solution
The media card is a read-only memory (ROM) card.
Check the manufacturer’s documentation included with your
card to see if it writable. Refer to the previous section for a
list of compatible cards.
Media card is locked. Locking the media card is a safety
feature that prevents writing to and deleting from an SD/
Memory Stick/PRO card.
If using an SD card, make sure that the lock tab located on
the right of the SD card is not in the locked position. If using
a Memory Stick/PRO card, make sure that the lock tab
located on the bottom of the Memory Stick/PRO card is not
in the locked position.
Unable to access data on the media card after inserting it into a slot.
Cause
Solution
The media card is not inserted properly, is inserted in the
wrong slot, or is not supported.
Ensure that the card is inserted properly with the gold
contact on the correct side. The green LED will light if
inserted properly.
Do not know how to remove a media card correctly.
Cause
Solution
The computer’s software is used to safely eject the card.
Open Computer, right-click on the corresponding drive icon,
and select Eject. Then pull the card out of the slot.
NOTE: Never remove the card when the green LED is
flashing
After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized
by the computer.
Cause
Solution
The operating system needs time to recognize the device if
the reader was just installed into the computer and you are
turning the PC on for the first time.
Wait a few seconds so that the operating system can
recognize the reader and the available ports, and then
recognize whatever media is inserted in the reader.
Solving Media Card Reader Problems 107
After inserting a media card in the reader, the computer attempts to boot from the media card.
Cause
Solution
The inserted media card has boot capability.
If you do not want to boot from the media card, remove it
during boot or do not select the option to boot from the
inserted media card during the boot process.
Solving Display Problems
If you encounter display problems, see the documentation that came with the monitor and to the
common causes and solutions listed in the following table.
Table C-6 Solving Display Problems
Blank screen (no video).
Cause
Solution
You may have a screen blanking utility installed or energy
saver features are enabled.
Press any key or click the mouse button and, if set, type your
password.
System ROM is corrupted; system is running in Boot Block
Emergency Recovery Mode (indicated by eight beeps).
Reflash the system ROM with the latest BIOS image.
Computer is in standby mode.
Press the power button to resume from standby mode.
CAUTION: When attempting to resume from standby
mode, do not hold down the power button for more than four
seconds. Otherwise, the computer will shut down and you
will lose any unsaved data.
Blank screen and the power LED flashes red five times, once every second, followed by a two second pause, and
the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Solution
Pre-video memory error.
1.
Reseat DIMMs. Power on the system.
2.
Replace DIMMs one at a time to isolate the faulty
module.
3.
Replace third-party memory with HP memory.
4.
Replace the system board.
108 Appendix C Troubleshooting Without Diagnostics
Blank screen and the power LED flashes red six times, once every second, followed by a two second pause, and the
computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Solution
Pre-video graphics error.
For systems with a graphics card:
1.
Reseat the graphics card. Power on the system.
2.
Replace the graphics card.
3.
Replace the system board.
For systems with integrated graphics, replace the system
board.
Blank screen and the power LED flashes red seven times, once every second, followed by a two second pause, and
the computer beeps seven times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Solution
System board failure (ROM detected failure prior to video).
Replace the system board.
Monitor does not function properly when used with energy saver features.
Cause
Solution
Monitor without energy saver capabilities is being used with
energy saver features enabled.
Disable monitor energy saver feature.
Dim characters.
Cause
Solution
The brightness and contrast controls are not set properly.
Adjust the monitor brightness and contrast controls.
Cables are not properly connected.
Check that the graphics cable is securely connected to the
graphics card and the monitor.
Blurry video or requested resolution cannot be set.
Cause
Solution
If the graphics controller was upgraded, the correct graphics
drivers may not be loaded.
Install the video drivers included in the upgrade kit.
Monitor is not capable of displaying requested resolution.
Change requested resolution.
Graphics card is bad.
Replace the graphics card.
Solving Display Problems 109
The picture is broken up, rolls, jitters, or flashes.
Cause
Solution
The monitor connections may be incomplete or the monitor
may be incorrectly adjusted.
1.
In a two-monitor system or if another monitor is in close
proximity, be sure the monitors are not interfering with
each other’s electromagnetic field by moving them
apart.
2.
Fluorescent lights or fans may be too close to the
monitor.
Monitor needs to be degaussed.
Degauss the monitor. Refer to the documentation that came
with the monitor for instructions.
Image is not centered.
Cause
Solution
Position may need adjustment.
Press the monitor's Menu button to access the OSD menu.
Select ImageControl/ Horizontal Position or Vertical
Position to adjust the horizontal or vertical position of the
image.
“Out of Range” displays on screen.
Cause
Solution
Video resolution and refresh rate are set higher than what
the monitor supports.
Restart the computer and enter Safe Mode. Change the
settings to a supported setting then restart the computer so
that the new settings take effect.
High pitched noise coming from inside monitor.
Cause
Solution
Brightness and/or contrast settings are too high.
Lower brightness and/or contrast settings.
Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to
center the picture on the screen (flat panel monitors using an analog VGA input connection only).
Cause
Solution
Monitor’s internal digital conversion circuits may be unable to
correctly interpret the output synchronization of the graphics
card.
1.
Select the monitor’s Auto-Adjustment option in the
monitor’s on-screen display menu.
2.
Manually synchronize the Clock and Clock Phase onscreen display functions. To download a SoftPaq that
will assist you with the synchronization, go to the
following Web site, select the appropriate monitor, and
download either SP32347 or SP32202:
http://www.hp.com/support
1.
Reseat the graphics card.
2.
Replace the graphics card.
Graphics card is not seated properly or is bad.
110 Appendix C Troubleshooting Without Diagnostics
Certain typed symbols do not appear correct.
Cause
Solution
The font you are using does not support that particular
symbol.
Use the Character Map to locate and select the appropriate
symbol. Click Start > All Programs > Accessories >
System Tools > Character Map. You can copy the symbol
from the Character Map into a document.
Solving Display Problems 111
Solving Audio Problems
If the computer has audio features and you encounter audio problems, see the common causes and
solutions listed in the following table.
Table C-7 Solving Audio Problems
Sound cuts in and out.
Cause
Solution
Processor resources are being used by other open
applications.
Shut down all open processor-intensive applications.
Sound does not come out of the speaker or headphones.
Cause
Solution
Software volume control is turned down or muted.
Double-click the Speaker icon on the taskbar, then make
sure that Mute is not selected and use the volume slider to
adjust the volume.
Audio is hidden in Computer Setup.
Enable the audio in Computer Setup: Security >
Device Security > System Audio.
The external speakers are not turned on.
Turn on the external speakers.
The audio device may be connected to the wrong jack.
Ensure that the device is connected to the correct jack on the
computer. The speakers should be plugged into the rear lineout jack and the headphones should be plugged into the
front headphone jack.
External speakers plugged into the wrong audio jack on a
recently installed sound card.
See the sound card documentation for proper speaker
connection.
Digital CD audio is not enabled.
Enable digital CD audio. In the Device Manager, right-click
on the CD/DVD device and select Properties. Make sure
Enable digital CD audio for this CD-ROM device is
checked.
Headphones or devices connected to the line-out connector
mute the internal speaker.
Turn on and use headphones or external speakers, if
connected, or disconnect headphones or external speakers.
Computer is in standby mode.
Press the power button to resume from standby mode.
CAUTION: When attempting to resume from standby
mode, do not hold down the power button for more than four
seconds. Otherwise, the computer will shut down and you
will lose any unsaved data.
Internal speaker is disabled in Computer Setup.
Enable the internal speaker in Computer Setup. Select
Advanced > Device Options > Internal Speaker.
The application is set to use a different audio device than
speakers.
Some graphics cards support audio over the DisplayPort
connection, so multiple audio devices may be listed in
Device Manager. Make sure the correct device is being
used.
112 Appendix C Troubleshooting Without Diagnostics
Table C-7 Solving Audio Problems (continued)
Sound does not come out of the speaker or headphones.
Cause
Solution
Some applications can select which audio output device is
used.
Make sure the application has selected the correct audio
device.
The operating system controls may be set to use a different
audio device as the default output device than what is
expected.
Set the operating system to use the correct audio device.
Sound from headphones is not clear or muffled.
Cause
Solution
Headphones are plugged into the rear audio output
connector. The rear audio output connector is for powered
audio devices and is not designed for headphone use.
Plug the headphones into the headphone connector on the
front of the computer.
Computer appears to be locked up while recording audio.
Cause
Solution
The hard disk may be full.
Before recording, make sure there is enough free space on
the hard disk. You can also try recording the audio file in a
compressed format.
Line-in jack is not functioning properly.
Cause
Solution
Jack has been reconfigured in the audio driver or application
software.
In the audio driver or application software, reconfigure the
jack or set the jack to its default value.
There is no sound or sound volume is too low.
Cause
Solution
The application is set to use a different audio device than
speakers.
Some graphics cards support audio over the DisplayPort
connection, so multiple audio devices may be listed in
Device Manager. Make sure the correct device is being
used.
Some applications can select which audio output device is
used.
Make sure the application has selected the correct audio
device.
The operating system controls may be set to use a different
audio device as the default output device than what is
expected.
Set the operating system to use the correct audio device.
Solving Audio Problems 113
Solving Printer Problems
If you encounter printer problems, see the documentation that came with the printer and to the
common causes and solutions listed in the following table.
Table C-8 Solving Printer Problems
Printer will not print.
Cause
Solution
Printer is not turned on and online.
Turn the printer on and make sure it is online.
The correct printer drivers for the application are not
installed.
1.
Install the correct printer driver for the application.
2.
Try printing using the MS-DOS command:
DIR C:\ > [printer port]
where [printer port] is the address of the printer being
used. If the printer works, reload the printer driver.
If you are on a network, you may not have made the
connection to the printer.
Make the proper network connections to the printer.
Printer may have failed.
Run printer self-test.
Printer will not turn on.
Cause
Solution
The cables may not be connected properly.
Reconnect all cables and check the power cord and
electrical outlet.
Printer prints garbled information.
Cause
Solution
The correct printer driver for the application is not installed.
Install the correct printer driver for the application.
The cables may not be connected properly.
Reconnect all cables.
Printer memory may be overloaded.
Reset the printer by turning it off for one minute, then turn it
back on.
Printer is offline.
Cause
Solution
The printer may be out of paper.
Check the paper tray and refill it if it is empty. Select online.
Solving Keyboard and Mouse Problems
If you encounter keyboard or mouse problems, see the documentation that came with the equipment
and to the common causes and solutions listed in the following table.
114 Appendix C Troubleshooting Without Diagnostics
Table C-9 Solving Keyboard Problems
Keyboard commands and typing are not recognized by the computer.
Cause
Solution
Keyboard connector is not properly connected.
1.
Click Start, click the arrow on the lower right corner of
the Start menu, then select Shut Down.
2.
After the shutdown is complete, reconnect the keyboard
to the back of the computer and restart the computer.
Program in use has stopped responding to commands.
Shut down your computer using the mouse and then restart
the computer.
Keyboard needs repairs.
See the Worldwide Limited Warranty for terms and
conditions.
Computer is in standby mode.
Press the power button to resume from standby mode.
CAUTION: When attempting to resume from standby
mode, do not hold down the power button for more than four
seconds. Otherwise, the computer will shut down and you
will lose any unsaved data.
Cursor will not move using the arrow keys on the keypad.
Cause
Solution
The Num Lock key may be on.
Press the Num Lock key. The Num Lock light should not be
on if you want to use the arrow keys. The Num Lock key can
be disabled (or enabled) in Computer Setup.
Table C-10 Solving Mouse Problems
Mouse does not respond to movement or is too slow.
Cause
Solution
Mouse connector is not properly plugged into the back of the
computer.
Shut down the computer using the keyboard.
1.
Press the Ctrl and Esc keys at the same time (or press
the Windows logo key) to display the Start menu.
2.
Use the arrow keys to select Shut Down and then
press the Enter key.
3.
After the shutdown is complete, plug the mouse
connector into the back of the computer (or the
keyboard) and restart.
Program in use has stopped responding to commands.
Shut down the computer using the keyboard then restart the
computer.
Mouse may need cleaning.
Remove the roller ball cover on the mouse and clean the
internal components.
Solving Keyboard and Mouse Problems 115
Table C-10 Solving Mouse Problems (continued)
Mouse does not respond to movement or is too slow.
Cause
Solution
Mouse may need repair.
See the Worldwide Limited Warranty for terms and
conditions.
Computer is in standby mode.
Press the power button to resume from standby mode.
CAUTION: When attempting to resume from standby
mode, do not hold down the power button for more than four
seconds. Otherwise, the computer will shut down and you
will lose any unsaved data.
Mouse will only move vertically, horizontally, or movement is jerky.
Cause
Solution
Mouse roller ball or the rotating encoder shafts that make
contact with the ball are dirty.
Remove roller ball cover from the bottom of the mouse and
clean the internal components with a mouse cleaning kit
available from most computer stores.
116 Appendix C Troubleshooting Without Diagnostics
Solving Hardware Installation Problems
You may need to reconfigure the computer when you add or remove hardware, such as an additional
drive or expansion card. If you install a plug and play device, Windows automatically recognizes the
device and configures the computer. If you install a non–plug and play device, you must reconfigure
the computer after completing installation of the new hardware. In Windows, use the Add Hardware
Wizard and follow the instructions that appear on the screen.
WARNING! When the computer is plugged into an AC power source, voltage is always applied to
the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be
sure to disconnect the power cord from the wall outlet and allow the internal system components to
cool before touching.
Table C-11 Solving Hardware Installation Problems
A new device is not recognized as part of the system.
Cause
Solution
Device is not seated or connected properly.
Ensure that the device is properly and securely connected
and that pins in the connector are not bent down.
Cable(s) of new external device are loose or power cables
are unplugged.
Ensure that all cables are properly and securely connected
and that pins in the cable or connector are not bent down.
Power switch of new external device is not turned on.
Turn off the computer, turn on the external device, then turn
on the computer to integrate the device with the computer
system.
When the system advised you of changes to the
configuration, you did not accept them.
Reboot the computer and follow the instructions for
accepting the changes.
A plug and play board may not automatically configure when
added if the default configuration conflicts with other devices.
Use Windows Device Manager to deselect the automatic
settings for the board and choose a basic configuration that
does not cause a resource conflict. You can also use
Computer Setup to reconfigure or disable devices to resolve
the resource conflict.
USB ports on the computer are disabled in Computer Setup.
Run the Computer Setup utility and ensure that Device
available is selected for appropriate USB ports under
Security > USB Security.
Computer will not start.
Cause
Solution
Wrong memory modules were used in the upgrade or
memory modules were installed in the wrong location.
1.
Review the documentation that came with the system to
determine if you are using the correct memory modules
and to verify the proper installation.
NOTE: DIMM1 or XMM1 must always be installed.
DIMM1 must be installed before DIMM2, and DIMM3
must be installed before DIMM4.
2.
Observe the beeps and LED lights on the front of the
computer. Beeps and flashing LEDs are codes for
specific problems.
3.
If you still cannot resolve the issue, contact Customer
Support.
Solving Hardware Installation Problems 117
Power LED flashes red five times, once every second, followed by a two second pause, and the computer beeps
five times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Solution
Memory is installed incorrectly or is bad.
CAUTION: To avoid damage to the DIMMs or the system
board, you must unplug the computer power cord before
attempting to reseat, install, or remove a DIMM module.
1.
Reseat DIMMs. Power on the system.
2.
Replace DIMMs one at a time to isolate the faulty
module.
NOTE: DIMM1 or XMM1 must always be installed.
DIMM1 must be installed before DIMM2, and DIMM3
must be installed before DIMM4
3.
Replace third-party memory with HP memory.
4.
Replace the system board.
Power LED flashes red six times, once every second, followed by a two second pause, and the computer beeps six
times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Solution
Graphics card is not seated properly or is bad, or system
board is bad.
For systems with a graphics card:
1.
Reseat the graphics card. Power on the system.
2.
Replace the graphics card.
3.
Replace the system board.
For systems with integrated graphics, replace the system
board.
Power LED flashes red ten times, once every second, followed by a two second pause, and the computer beeps ten
times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Solution
Bad option card.
1.
Check each option card by removing the cards one at
time (if multiple cards), then power on the system to see
if fault goes away.
2.
Once bad card is identified, remove and replace bad
option card.
3.
Replace the system board.
Solving Network Problems
Some common causes and solutions for network problems are listed in the following table. These
guidelines do not discuss the process of debugging the network cabling.
118 Appendix C Troubleshooting Without Diagnostics
Table C-12 Solving Network Problems
Wake-on-LAN feature is not functioning.
Cause
Solution
S5 Maximum Power Saving feature is enabled.
Disable the S5 Maximum Power Saving option in Computer
Setup. Select Power > Hardware Power Management > S5
Maximum Power Saving.
S5 Wake on LAN is disabled.
: Enable the S5 Wake on LAN option in Computer Setup.
Select Advanced > Device Options > S5 Wake on LAN.
Wake-on-LAN is not enabled.
1.
Select Start > Control Panel.
2.
Under Network and Internet, select View network
status and tasks.
3.
Click Local Area Connection.
4.
Click the Properties button.
5.
Click the Configure button.
6.
Click the Power Management tab, then select the
check box to Allow this device to wake the computer.
Network driver does not detect network controller.
Cause
Solution
Network controller is disabled.
1.
Run Computer Setup and enable network controller.
2.
Enable the network controller in the operating system
via Device Manager.
Incorrect network driver.
Check the network controller documentation for the correct
driver or obtain the latest driver from the manufacturer’s Web
site.
Network status link light never flashes.
NOTE: The network status light is supposed to flash when there is network activity.
Cause
Solution
No active network is detected.
Check cabling and network equipment for proper connection.
Network controller is not set up properly.
Check for the device status within Windows, such as Device
Manager for driver load and the Network Connections applet
within Windows for link status.
Network controller is disabled.
1.
Run Computer Setup and enable network controller.
2.
Enable the network controller in the operating system
via Device Manager.
Network driver is not properly loaded.
Reinstall network drivers.
System cannot autosense the network.
Disable auto-sensing capabilities and force the system into
the correct operating mode.
Solving Network Problems 119
Diagnostics reports a failure.
Cause
Solution
The cable is not securely connected.
Ensure that the cable is securely attached to the network
connector and that the other end of the cable is securely
attached to the correct device.
The cable is attached to the incorrect connector.
Ensure that the cable is attached to the correct connector.
There is a problem with the cable or a device at the other
end of the cable.
Ensure that the cable and device at the other end are
operating correctly.
Network controller interrupt is shared with an expansion
board.
Under the Computer Setup Advanced menu, change the
resource settings for the board.
The network controller is defective.
Contact an authorized service provider.
Diagnostics passes, but the computer does not communicate with the network.
Cause
Solution
Network drivers are not loaded, or driver parameters do not
match current configuration.
Make sure the network drivers are loaded and that the driver
parameters match the configuration of the network controller.
Make sure the correct network client and protocol is installed.
The network controller is not configured for this computer.
Select the Network icon in the Control Panel and configure
the network controller.
Network controller stopped working when an expansion board was added to the computer.
Cause
Solution
Network controller interrupt is shared with an expansion
board.
Under the Computer Setup Advanced menu, change the
resource settings for the board.
The network controller requires drivers.
Verify that the drivers were not accidentally deleted when the
drivers for a new expansion board were installed.
The expansion board installed is a network card (NIC) and
conflicts with the embedded NIC.
Under the Computer Setup Advanced menu, change the
resource settings for the board.
Network controller stops working without apparent cause.
Cause
Solution
The files containing the network drivers are corrupted.
Reinstall the network drivers, using the Recovery Disc Set
created from the hard drive's Recovery Partition.
The cable is not securely connected.
Ensure that the cable is securely attached to the network
connector and that the other end of the cable is securely
attached to the correct device.
The network controller is defective.
Contact an authorized service provider.
120 Appendix C Troubleshooting Without Diagnostics
New network card will not boot.
Cause
Solution
New network card may be defective or may not meet
industry-standard specifications.
Install a working, industry-standard NIC, or change the boot
sequence to boot from another source.
Cannot connect to network server when attempting Remote System Installation.
Cause
Solution
The network controller is not configured properly.
Verify Network Connectivity, that a DHCP Server is present,
and that the Remote System Installation Server contains the
NIC drivers for your NIC.
System setup utility reports unprogrammed EEPROM.
Cause
Solution
Unprogrammed EEPROM.
Contact an authorized service provider.
Solving Memory Problems
If you encounter memory problems, some common causes and solutions are listed in the following
table.
CAUTION: Power may still be supplied to the DIMMs when the computer is turned off (depending
on the Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you
must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module.
For those systems that support ECC memory, HP does not support mixing ECC and non-ECC
memory. Otherwise, the computer will not boot the operating system.
Table C-13 Solving Memory Problems
System will not boot or does not function properly after installing additional memory modules.
Cause
Solution
A memory module is not installed in the DIMM1 or XMM1
socket.
Ensure that a memory module is installed in the DIMM1 or
XMM1 socket on the system board. This socket must be
populated with a memory module.
Memory module is not the correct type or speed grade for
the system or the new memory module is not seated
properly.
Replace module with the correct industry-standard device for
the computer. On some models, ECC and non-ECC memory
modules cannot be mixed.
Solving Memory Problems 121
Out of memory error.
Cause
Solution
Memory configuration may not be set up correctly.
Use the Device Manager to check memory configuration.
You have run out of memory to run the application.
Check the application documentation to determine the
memory requirements.
Memory count during POST is wrong.
Cause
Solution
The memory modules may not be installed correctly.
Check that the memory modules have been installed
correctly and that proper modules are used.
Integrated graphics may use system memory.
No action required.
Insufficient memory error during operation.
Cause
Solution
Too many Terminate and Stay Resident programs (TSRs)
are installed.
Delete any TSRs that you do not need.
You have run out of memory for the application.
Check the memory requirements for the application or add
more memory to the computer.
Power LED flashes red five times, once every second, followed by a two second pause, and the computer beeps
five times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Solution
Memory is installed incorrectly or is bad.
1.
Reseat DIMMs. Power on the system.
2.
Replace DIMMs one at a time to isolate the faulty
module.
3.
Replace third-party memory with HP memory.
4.
Replace the system board.
Solving Processor Problems
If you encounter processor problems, common causes and solutions are listed in the following table.
122 Appendix C Troubleshooting Without Diagnostics
Table C-14 Solving Processor Problems
Poor performance is experienced.
Cause
Solution
Processor is hot.
1.
Make sure the airflow to the computer is not blocked.
2.
Make sure the fans are connected and working properly
(some fans only operate when needed).
3.
Make sure the processor heat sink is installed properly.
Power LED flashes red three times, once every second, followed by a two second pause.
Cause
Solution
Processor is not seated properly or not installed.
1.
Check to see that the processor is present.
2.
Reseat the processor.
Power LED flashes red eleven times, once every second, followed by a two second pause.
Cause
Solution
The current processor does not support a feature previously
enabled on this system.
1.
Install a TXT capable processor.
2.
Disable TXT in the Computer Setup (F10) utility.
3.
Reinstall the original processor.
Solving CD-ROM and DVD Problems
If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the
following table or to the documentation that came with the optional device.
Table C-15 Solving CD-ROM and DVD Problems
System will not boot from CD-ROM or DVD drive.
Cause
Solution
The device is attached to a SATA port that has been hidden
in the Computer Setup utility.
Run the Computer Setup utility and ensure Device Available
is selected for the device's SATA port in Security > Device
Security.
Removable Media Boot is disabled in the Computer Setup
utility.
Run the Computer Setup utility and enable booting to
removable media in Storage > Storage Options. Ensure
CD-ROM is enabled in Storage > Boot Order.
Network Server Mode is enabled in Computer Setup.
Run the Computer Setup utility and disable Network Server
Mode in Security > Password Options.
Non-bootable CD in drive.
Try a bootable CD in the drive.
Boot order not correct.
Run the Computer Setup utility and change boot sequence in
Storage > Boot Order.
Solving CD-ROM and DVD Problems 123
Drive not found (identified).
Cause
Solution
Cable could be loose.
Check cable connections.
The system may not have automatically recognized a newly
installed device.
See reconfiguration directions in the Solving Hardware
Installation Problems on page 117 section. If the system still
does not recognize the new device, check to see if the
device is listed within Computer Setup. If it is listed, the
probable cause is a driver problem. If it is not listed, the
probable cause is a hardware problem.
If this is a newly installed drive, run the Computer Setup
utility and try adding a POST delay under Advanced >
Power-On Options.
The device is attached to a SATA port that has been hidden
in Computer Setup.
Run the Computer Setup utility and ensure Device Available
is selected for the device's SATA port in Security > Device
Security.
Drive responds slowly immediately after power-up.
Run Computer Setup and increase the POST Delay in
Advanced > Power-On Options.
CD-ROM or DVD devices are not detected or driver is not loaded.
Cause
Solution
Drive is not connected properly or not properly configured.
See the documentation that came with the optional device.
Movie will not play in the DVD drive.
Cause
Solution
Movie may be regionalized for a different country.
See the documentation that came with the DVD drive.
Decoder software is not installed.
Install decoder software.
Damaged media.
Replace media.
Movie rating locked out by parental lock.
Use DVD software to remove parental lock.
Media installed upside down.
Reinstall media.
Cannot eject compact disc (tray-load unit).
Cause
Solution
Disc not properly seated in the drive.
Turn off the computer and insert a thin metal rod into the
emergency eject hole and push firmly. Slowly pull the tray
out from the drive until the tray is fully extended, then remove
the disc.
124 Appendix C Troubleshooting Without Diagnostics
CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start.
Cause
Solution
Media has been inserted upside down.
Re-insert the media with the label facing up.
The DVD-ROM drive takes longer to start because it has to
determine the type of media played, such as audio or video.
Wait at least 30 seconds to let the DVD-ROM drive
determine the type of media being played. If the disc still
does not start, read the other solutions listed for this topic.
CD or DVD disc is dirty.
Clean CD or DVD with a CD cleaning kit, available from most
computer stores.
Windows does not detect the CD-ROM or DVD-ROM drive.
1.
Use Device Manager to remove or uninstall the device.
2.
Restart the computer and let Windows detect the CD or
DVD driver.
Recording or copying CDs is difficult or impossible.
Cause
Solution
Wrong or poor quality media type.
1.
Try using a slower speed when recording.
2.
Verify that you are using the correct media for the drive.
3.
Try a different brand of media. Quality varies widely
between manufacturers.
Solving USB Flash Drive Problems
If you encounter USB flash drive problems, common causes and solutions are listed in the following
table.
Table C-16 Solving USB Flash Drive Problems
USB flash drive is not seen as a drive letter in Windows.
Cause
Solution
The drive letter after the last physical drive is not available.
Change the default drive letter for the flash drive in Windows.
USB flash drive not found (identified).
Cause
Solution
The device is attached to a USB port that has been hidden in
Computer Setup.
Run the Computer Setup utility and ensure that “Device
available” is selected for “Front USB Ports” and “Rear USB
Ports” under Security > Device Security.
The device was not properly seated before power-up.
Ensure the device is fully inserted into the USB port before
applying power to the system
Solving USB Flash Drive Problems 125
System will not boot from USB flash drive.
Cause
Solution
Boot order is not correct.
Run the Computer Setup utility and change boot sequence in
Storage > Boot Order.
Removable Media Boot is disabled in the Computer Setup
utility.
Run the Computer Setup utility and enable booting to
removable media in Storage > Storage Options. Ensure
USB is enabled in Storage > Boot Order.
The computer boots to DOS after making a bootable flash drive.
Cause
Solution
Flash drive is bootable.
Install the flash drive only after the operating system boots.
Solving Internet Access Problems
If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the
common causes and solutions listed in the following table.
Table C-17 Solving Internet Access Problems
Unable to connect to the Internet.
Cause
Solution
Internet Service Provider (ISP) account is not set up
properly.
Verify Internet settings or contact your ISP for assistance.
Modem is not set up properly.
Reconnect the modem. Verify the connections are correct
using the quick setup documentation.
Web browser is not set up properly.
Verify that the Web browser is installed and set up to work
with your ISP.
Cable/DSL modem is not plugged in.
Plug in cable/DSL modem. You should see a “power” LED
light on the front of the cable/DSL modem.
Cable/DSL service is not available or has been interrupted
due to bad weather.
Try connecting to the Internet at a later time or contact your
ISP. (If the cable/DSL service is connected, the “cable” LED
light on the front of the cable/DSL modem will be on.)
The CAT5 UTP cable is disconnected.
Connect the CAT5 UTP cable between the cable modem
and the computers’s RJ-45 connector. (If the connection is
good, the “PC” LED light on the front of the cable/DSL
modem will be on.)
126 Appendix C Troubleshooting Without Diagnostics
Table C-17 Solving Internet Access Problems (continued)
Unable to connect to the Internet.
Cause
Solution
IP address is not configured properly.
Contact your ISP for the correct IP address.
Cookies are corrupted. (A “cookie” is a small piece of
information that a Web server can store temporarily with the
Web browser. This is useful for having the browser
remember some specific information that the Web server can
later retrieve.)
1.
Select Start > Control Panel.
2.
Click Network and Internet.
3.
Click Internet Options.
4.
In the Browsing history section on the General tab,
click the Delete button.
5.
Select the Cookies check box and click the Delete
button.
Cannot automatically launch Internet programs.
Cause
Solution
You must log on to your ISP before some programs will start.
Log on to your ISP and launch the desired program.
Internet takes too long to download Web sites.
Cause
Solution
Modem is not set up properly.
Verify that the modem is connected and communicating
properly.
1.
Select Start > Control Panel.
2.
Click on Hardware and Sound.
3.
Click on Device Manager.
4.
Double-click Modems.
5.
Double-click Agere Systems PCI-SV92PP Soft
Modem.
6.
On the General tab, click Diagnostics.
7.
Click Query Modem. A “Success” response indicates
the modem is connected and working properly.
Solving Internet Access Problems 127
Solving Software Problems
Most software problems occur as a result of the following:
●
The application was not installed or configured correctly.
●
There is insufficient memory available to run the application.
●
There is a conflict between applications.
●
Be sure that all the needed device drivers have been installed.
●
If you have installed an operating system other than the factory-installed operating system,
check to be sure it is supported on the system.
If you encounter software problems, see the applicable solutions listed in the following table.
Table C-18 Solving Software Problems
Computer will not continue and no HP logo screen has appeared.
Cause
Solution
POST error has occurred.
Observe the beeps and LED lights on the front of the
computer. See Appendix A, POST Error Messages
on page 86 to determine possible causes.
See the Restore Kit or the Worldwide Limited Warranty for
terms and conditions.
Computer will not continue after HP logo screen has appeared.
Cause
Solution
System files may be damaged.
Use recovery diskette to scan hard drive for errors.
“Illegal Operation has Occurred” error message is displayed.
Cause
Solution
Software being used is not Microsoft-certified for your
version of Windows.
Verify that the software is certified by Microsoft for your
version of Windows (see program packaging for this
information).
Configuration files are corrupt.
If possible, save all data, close all programs, and restart the
computer.
128 Appendix C Troubleshooting Without Diagnostics
Contacting Customer Support
For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you,
visit http://www.hp.com.
NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service,
remember to provide the setup and power-on passwords if they are set.
Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical
assistance.
Contacting Customer Support 129
D
Connector Pin Assignments
This appendix contains the pin assignments for many computer and workstation connectors. Some of
these connectors may not be used on the product being serviced.
Ethernet BNC
Connector and Icon
Pin
Signal
1
Data
2
Ground
USB
Connector and Icon
Pin
Signal
1
+5 VDC
2
- Data
3
+ Data
4
Ground
Pin
Signal
1 (Tip)
Audio_left
2 (Ring)
Audio_Right
3 (Shield)
Ground
Microphone
Connector and Icon (1/8” miniphone)
130 Appendix D Connector Pin Assignments
Headphone
Connector and Icon (1/8” miniphone)
Pin
Signal
1 (Tip)
Audio_left
2 (Ring)
Power_Right
3 (Shield)
Ground
Pin
Signal
1 (Tip)
Audio_In_Left
2 (Ring)
Audio_In_Right
3 (Shield)
Ground
Pin
Signal
1 (Tip)
Audio_Out_Left
2 (Ring)
Audio_Out_Right
3 (Shield)
Ground
Line-in Audio
Connector and Icon (1/8” miniphone)
Line-out Audio
Connector and Icon (1/8” miniphone)
Headphone 131
E
Power Cord Set Requirements
The power supplies on some computers have external power switches. The voltage select switch
feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts
AC. Power supplies on those computers that do not have external power switches are equipped with
internal switches that sense the incoming voltage and automatically switch to the proper voltage.
The power cord set received with the computer meets the requirements for use in the country where
you purchased the equipment.
Power cord sets for use in other countries must meet the requirements of the country where you use
the computer.
General Requirements
The requirements listed below are applicable to all countries:
1.
The power cord must be approved by an acceptable accredited agency responsible for
evaluation in the country where the power cord set will be installed.
2.
The power cord set must have a minimum current capacity of 10A (7A Japan only) and a
nominal voltage rating of 125 or 250 volts AC, as required by each country’s power system.
3.
The diameter of the wire must be a minimum of 0.75 mm2 or 18AWG, and the length of the cord
must be between 1.8 m (6 feet) and 3.6 m (12 feet).
The power cord should be routed so that it is not likely to be walked on or pinched by items placed
upon it or against it. Particular attention should be paid to the plug, electrical outlet, and the point
where the cord exits from the product.
WARNING! Do not operate this product with a damaged power cord set. If the power cord set is
damaged in any manner, replace it immediately.
Japanese Power Cord Requirements
For use in Japan, use only the power cord received with this product.
CAUTION: Do not use the power cord received with this product on any other products.
132 Appendix E Power Cord Set Requirements
Country-Specific Requirements
Additional requirements specific to a country are shown in parentheses and explained below.
Country
Accrediting Agency
Country
Accrediting Agency
Australia (1)
EANSW
Italy (1)
IMQ
Austria (1)
OVE
Japan (3)
METI
Belgium (1)
CEBC
Norway (1)
NEMKO
Canada (2)
CSA
Sweden (1)
SEMKO
Denmark (1)
DEMKO
Switzerland (1)
SEV
Finland (1)
SETI
United Kingdom (1)
BSI
France (1)
UTE
United States (2)
UL
Germany (1)
VDE
1.
The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance
coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it
will be used.
2.
The flexible cord must be Type SVT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole
grounding type with a NEMA 5-15P (15A, 125V) or NEMA 6-15P (15A, 250V) configuration.
3.
Appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the
Japanese Dentori Law. Flexible cord must be Type VCT or VCTF, 3-conductor, 0.75 mm2 conductor size. Wall plug
must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7A, 125V) configuration.
Country-Specific Requirements 133
F
Specifications
All-in One Models
Table F-1 Specifications
Desktop Dimensions
Height
23.00 in
58.4 cm
Width
18.58 in
47.2 cm
Depth
9.06 in
23.0 cm
Approximate Weight
18.7 lb
8.5 kg
1920x1080 (16:9)
1920x1080 (16:9)
1000:1 (typical)
1000:1 (typical)
250 nits (typical)
250 nits (typical)
Up to 170° horizontal/160° vertical
Up to 170° horizontal/160° vertical
Operating
50° to 95°F
10° to 35°C
Nonoperating
-22° to 149°F
-30° to 65°C
15-80% at 79°F
15-80% at 26°C
Operating
0 - 6,562 ft
0 - 2000 m
Nonoperating
0 - 15,000 ft
4,572 m
Rated Voltage Range
100-240 V
100-240 V
Rated Line Frequency
50-60 Hz
50-60 Hz
Max Operating Power
<180 W
<180 W
Idle Operating Power
Integrated graphics: 58 W
Integrated graphics: 58 W
Discrete graphics: 66 W
Discrete graphics: 66 W
Display
Resolution
Contrast ratio
Image brightness
Viewing angle (typical)
Temperature Range
Relative Humidity (noncondensing)
Operating
Maximum Altitude (unpressurized)
Power Supply
134 Appendix F Specifications
Index
A
audible codes 94
audio problems 112
country power cord set
requirements 133
Customer Support 129
B
battery
disposal 28
beep codes 94
booting options
Full Boot 86
Quick Boot 86
D
diskette problems 102
display cable
removing 65
display panel
removing 76
drive access panel
removing 35
C
cable pinouts
SATA data 20
cautions
AC power 22
cables 28
electrostatic discharge 23
keyboard cleaning 26
keyboard keys 27
CD-ROM or DVD problems 123
center access panel
removing 32
cleaning
computer 26
mouse 27
safety precautions 26
CMOS
backing up 81
clearing and resetting 84
components
front 3
rear 5
side 4
computer cleaning 26
connector pin assignments 130
converter board
removing 54
E
electrostatic discharge (ESD) 23
preventing damage 23
error
codes 86, 94
messages 87
ethernet
BNC pin assignments 130
F
fan assembly
removing 63
features
overview 1
flash drive problems 125
flashing LEDs 94
front bezel
removing 75
front components 3
G
general problems 98
grounding methods 24
H
hard drive
proper handling 28
removing 39
SATA characteristics 20
hard drive connector
removing 73
hard drive problems 104
hardware installation problems
117
headphone pin assignments 131
heat sink
removing 59
I
Internet access problems
126
K
keyboard
cleaning 26
synchronizing wireless 30
keyboard problems 114
L
LEDs
blinking power 94
blinking PS/2 keyboard 94
line-in audio pin assignments
131
line-out audio pin assignments
131
M
Media Card Reader problems
107
memory access panel
removing 34
memory module
removing 42
memory problems 121
microphone pin assignments 130
monitor problems 108
Index 135
mouse
cleaning 27
synchronizing wireless 30
mouse problems 114
N
network problems 118
numeric error codes 87
O
opening the computer 29
operating guidelines 25
optical drive
removing 37
optical drive connector
removing 73
optical drive problems 123
overheating, prevention 25
P
password
clearing 81
power-on 81
setup 81
POST error messages 86
power cord set requirements
country specific 133
power problems 101
power supply 134
power-on password 81
printer problems 114
problems
audio 112
CD-ROM or DVD 123
diskette 102
flash drive 125
general 98
hard drive 104
hardware installation 117
Internet access 126
keyboard 114
Media Card Reader 107
memory 121
monitor 108
mouse 114
network 118
power 101
printer 114
processor 122
software 128
processor problems 122
136 Index
R
rear components 5
rear cover
removing 48
removal and replacement
procedures
All-in One chassis 29
center access panel 32
converter board 54
display cable 65
display panel 76
drive access panel 35
fan assembly 63
front bezel 75
hard drive 39
hard drive connector 73
heat sink 59
memory 42
memory access panel 34
optical drive 37
optical drive connector 73
preparing to disassemble the
computer 29
rear cover 48
sidekey board 51
speakers 56
stand 33
stand bracket 71
system board 67
system board cover 49
thermal module 59
top panel 45
webcam module 46
WLAN module 57
resetting
CMOS 81
password jumper 81
S
safety and comfort 97
safety precautions
cleaning 26
SATA
connectors on system board
20
data cable pinouts 20
hard drive characteristics 20
screws, correct size 27
service considerations 27
setup password 81
side components 4
software
problems 128
servicing computer 27
spare part number
tamper-resistent wrench 27
Torx T-15 screwdriver 27
speakers
removing 56
specifications
computer 134
stand
removing 33
static electricity 23
synchronizing wireless keyboard
and mouse 30
system board
removing 67
SATA connectors 20
system board cover
removing 49
T
tamper-proof screws
tool 27
temperature control 25
thermal module
removing 59
tilt adjustment 6
tools, servicing 27
top panel
removing 45
Torx T15 screwdriver 27
U
USB pin assignments 130
V
ventilation, proper 25
volume button board
removing 51
W
Wake-on-LAN feature 119
webcam module
removing 46
WLAN module
removing 57