VTech EriseBusinessSystem UP406 User's Manual

Go to businessphones.vtech.com to register your product for enhanced warranty support and latest VTech product news.

UP406

4-Line Office Phones

Deskset

User’s manual

Congratulations

on your purchase of this VTech product. Before using this product, please read the Important safety information.

This user’s manual provides you with the complete installation, setup and operation instructions.

For customer service or product information, visit our website at

businessphones.vtech.com or call 1 (800) 595-9511. In Canada, please dial

1 (800) 267-7377.

Model number:

Type:

Serial number:

Purchase date:

Place of purchase:

ErisBusinessSystem™ UP406

4-Line Office Phones Deskset

Both the model and serial numbers of your VTech product can be found on the bottom of the deskset.

Save your sales receipt and original packaging in case it is necessary to return your telephone for warranty service.

Compatible with

Hearing Aid T-Coil

Telephones identified with this logo have reduced noise and interference when used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083

Compliant Logo is a trademark of the Telecommunications Industry Association.

Used under license.

TIA-1083

T

ErisBusinessSystem™ is a trademark of VTech Communications, Inc.

Important safety information

This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock.

Safety information

• Read and understand all instructions in the user’s manual. Observe all markings on the product.

• Avoid using a telephone during a thunderstorm. There may be a slight chance of electric shock from lightning.

• Do not use the telephone to report a gas leak in the vicinity of the leak. Under certain circumstances, a spark may be created when the adapter is plugged into the power outlet, or when the handset is replaced in its cradle. This is a common event associated with the closing of any electrical circuit. The user should not plug the phone into a power outlet, and should not put a charged handset into the cradle, if the phone is located in an environment containing concentrations of flammable or flame-supporting gases, unless there is adequate ventilation. A spark in such an environment could create a fire or explosion. Such environments might include: medical use of oxygen without adequate ventilation; industrial gases (cleaning solvents; gasoline vapors; etc.); a leak of natural gas; etc.

• Do not use this product near water, or when you are wet. For example, do not use it in a wet basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub. Do not use liquids or aerosol sprays for cleaning. If the product comes in contact with any liquid, unplug any line or power cord immediately. Do not plug the product back in until it has dried thoroughly.

• Install this product in a protected location where no one can trip over any line or power cords.

Protect cords from damage or abrasion.

• If this product does not operate normally, see the

Troubleshooting section on pages 84-90 of this

user’s manual. If you cannot solve the problem, or if the product is damaged, refer to the Limited

warranty section on pages 94-95. Do not open this product except as directed in your user’s manual.

Opening the product or reassembling it incorrectly may expose you to hazardous voltages or other risks.

• This power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, an under-the-table or cabinet outlet.

Caution: Use only the power adapter provided with this product. To obtain a replacement, visit our website at businessphones.vtech.com or call 1 (800) 595-9511. In Canada, please dial 1 (800) 267-7377.

i

Important safety information

Especially about cordless telephones

• Electrical power: The telephone base must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugged, switched off or if the electrical power is interrupted.

• Power adapter: The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.

Precautions for users of implanted cardiac pacemakers

Cardiac pacemakers (applies only to digital cordless telephones):

Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that:

Pacemaker patients

• Should keep wireless telephones at least six inches from the pacemaker.

• Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket, when it is turned ON.

• Should use the wireless telephone at the ear opposite the pacemaker.

WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons using wireless telephones.

Especially about telephone answering systems

Two-way recording: This unit does not sound warning beeps to inform the other party that the call is being recorded. To ensure that you are in compliance with any federal or state regulations regarding recording a telephone call, you should start the recording process and then inform the other party that you are recording the conversation.

SAVE THESE INSTRUCTIONS

ii

Parts checklist

Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.

Go to businessphones.vtech.com to register your product for enhanced warranty support and latest VTech product news.

UP406

4-Line Office Phones

Deskset

Abridged user’s manual

Abridged user’s manual

Deskset power adapter

Handset with coiled cord installed

Deskset Ethernet cable Wall mount bracket

Replacement directory card iii

Table of contents

Getting started

Deskset overview .....................................1

Deskset icon display .................................4

Alert tones and lights ................................5

Alert tones .............................................5

Lights .....................................................5

Introduction ...............................................6

Planning your system ...............................7

Installation ................................................9

Deskset installation .................................10

Deskset installation (auto set IP) ............12

Deskset installation (set static IP) ...........14

Wall mount installation ............................16

To mount the deskset on the wall ........16

Wall mount to tabletop installation .......19

Adding and registering a cordless handset ...............................................20

Adding and registering a cordless headset ...............................................21

Deregistering cordless handset and cordless headset .................................22

Adding a corded headset ........................23

System setup ..........................................24

Menu settings ......................................24

Set extension number .........................24

Prime line ............................................25

Network setup .....................................26

Discovery method ................................28

Network info ........................................29

Telephone settings

Telephone setup .....................................30

Ringer volume .....................................30

Ringer tone ..........................................30

Set date/time .......................................31

LCD language .....................................31

Home area code ..................................32

Key tone ..............................................32

LCD contrast .......................................33

Dial mode ............................................33

Call privacy ..........................................34

Music on hold ......................................34

Hold reminder ......................................35

Phone rename .....................................35

Set default ...........................................36

Customer support ................................36

Telephone operation

Telephone operation ...............................37

Line indicators .....................................37

Making and ending a call .....................37

On hook dialing (predialing) ................38

Full duplex speakerphone ...................38

Answering a call ..................................38

Temporary ringer silencing ..................38

Options while on calls .............................39

Call waiting ..........................................39

Volume control .....................................39

Mute ....................................................39

Temporary tone dialing ........................39

Hold .....................................................40

Switching between lines ......................40

Call privacy ..........................................41

Recording a call ...................................42

Chain dialing ........................................43

Redial .....................................................44

To view the 10 most recently dialed numbers ..............................................44

To redial a number ...............................44

To copy a redial entry to directory .......44

To copy a redial entry to one-touch memory ...............................................45

To delete a number ..............................45

Auto-redial ...........................................46

Conference call .......................................47

A. Inviting parties using Intercom ........47

B. Join a call in progress .....................48

Call scenario........................................49

Intercom ..................................................50

Make an intercom call to an extension .............................................50

Answer an intercom call ......................50

iv

End an intercom call ............................50

Answer an incoming call during an intercom call ........................................50

Call transfer ............................................51

Blind transfer .......................................51

Call transfer using intercom ....................52

Transfer a call and speak to the receiving party .....................................52

One touch ...............................................53

Assign a one-touch entry ....................53

Review the one-touch entry .................54

To dial a one-touch entry .....................54

Edit the one-touch key .........................55

Delete an one-touch key .....................55

Directory

About the directory .................................56

Capacity ..............................................56

Exit the directory .................................56

Create directory entries ..........................57

Create a new directory entry ...............57

Review directory entries .....................58

Search directory .....................................59

Search by name ..................................59

Dial, delete or edit entries .......................60

Display dial ..........................................60

Delete an entry ....................................60

Edit an entry ........................................61

Copy a directory entry to one touch ....62

Caller ID

About the caller ID ..................................63

Information about caller ID with call waiting .................................................63

Caller ID information ...............................64

How the caller ID information

(call log) works ....................................64

Caller ID operation ..................................65

Memory match ....................................65

Missed (new) calls indicator ................65

Review the caller ID information ..........65

View dialing options .............................66

Dial a call history entry ........................66

Save a call history entry to the directory ..............................................66

Copy a caller ID entry to one touch .....68

Delete entries ......................................68

Reasons for missing caller ID information ..........................................69

Answering system

Private mailbox setup .............................70

Private mailbox on/off ..........................70

Private mailbox delay ..........................70

Announcement ....................................71

Call intercept .......................................72

Answering system setup .........................73

Remote access code ...........................73

Message date/time ..............................73

Message alert ......................................74

Message Length ..................................74

Call screening ......................................75

Recording time ....................................75

Answering system operation ..................76

New message indication .....................76

Call screening ......................................76

Call intercept .......................................76

Message playback ...............................76

Options during playback ......................77

Delete all private mailbox messages ...77

Record memo ......................................78

Remote access .......................................79

Appendix

Deskset display screen messages .........81

Troubleshooting ......................................84

Maintenance ...........................................91

FCC part 68 and ACTA ...........................92

FCC part 15 ............................................93

Limited warranty .....................................94

Technical specifications ..........................96

Index ......................................................97

v

Getting started

Deskset overview

CALL HISTORY

• Press to view caller ID

information (page 65).

DELETE

• While playing a message, press to delete the message

(page 77).

• While reviewing the caller ID information, press to delete

an individual entry (page 68).

• While predialing, press to

delete digits (page 38).

MENU/SELECT

• Press to enter the menu.

• While in the menu, press to select an item or save an entry or setting.

MESSAGE WAITING indicator

• Flashes when there are new messages in the

private mailbox (page 76).

ANS SYS

• Press to enter the answering system menu.

LINE 1-LINE 4 keys

• Press to make or answer a call on the desired line

(pages 37-38).

CANCEL

• While in a menu, press to cancel an operation and exit the menu display.

DIRECTORY

• Press to view directory

information (page 58).

Navigation keys

• While in menus, press or to scroll through the menus, highlight items or change settings. Press / SKIP to enter the selected item, or press / REPEAT to return to the previous menu.

• While entering names or numbers, press / REPEAT or /SKIP to move the cursor to the left or right.

• While playing back messages, press / REPEAT to repeat the message, or press / SKIP to skip to the next message.

1

Getting started


FLASH

• During a call, press to answer an incoming call when you receive a call

waiting alert (page 39).

HOLD

• Press to place an outside call on hold

(page 40).

INTERCOM

• When in idle mode, press to initiate an

intercom call (page 50).

MUTE

• During a call, press to mute the microphone

(page 39).

HEADSET

• When a corded headset is connected to the deskset, press to make, answer or hang up a

call (page 38).

One-touch keys

• Press to dial the desired

one-touch number (page 54).

Directory card

To write names on the directory card, follow the steps below:

1. Pull out the directory card.

2. Write the information on the directory card.

3. Replace the directory card under the plastic cover.

SPEAKER

• Press to turn on the speakerphone. Press again

to turn it off (page 38).

MIC

2

TRANSFER

• Press to transfer a call to an

extension (pages 51 and 52).

CONFERENCE

• Press to add another extension or outside line to an existing call

(pages 47-49).

AUTO REDIAL

• Press to view the last

10 numbers dialed

(page 44 and page 46).

p /VOLUME/q

• During a call, press to adjust the listening volume

(page 39).

• During message playback, press to adjust the playback

volume (page 77).

• Press to adjust the ringer volume when in idle mode

(page 30).

LOWER

• When assigning or dialing a one-touch number, press to switch to the lower location (the second 16 locations) of a

one-touch key (pages 53-55).

Getting started


Main menu

The > symbol highlights a menu item.

>Ringers

Set Date/Time

One Touch

Phone Settings

Main menu

• Ringers (page 30)

• Set Date/Time (page 31)

• One Touch (pages 53-54)

• Phone Settings (pages 30-36)

• System Setup (pages 24-29)

• Registration (pages 20-22)

• Customer Support (page 36)

Using menus

• Press MENU/ SELECT to show the main menu.

• Press or to scroll through menu items.

• Press MENU /SELECT or /SKIP to select a highlighted menu item.

• Press MENU /SELECT to save changes.

• Press CANCEL to cancel an operation, exit the menu display or return to the idle screen.

3

Getting started

Deskset icon display

L1 L2 L3 L4

MUTE

PRIV

REC

MB

NEW

Telephone lines - On when this deskset is selected under the corresponding line group setting.

Ringer off - On steadily when the ringer volume is set to OFF .

Headset - On steadily when using a corded headset.

Speakerphone - On steadily when using the speakerphone.

Mute - Microphone is muted.

Call privacy - On steadily when the call privacy feature is set to On.

Record a call - On steadily when recording a call.

New private mailbox message - New message in the private mailbox.

Private mailbox on - The private mailbox is turned on.

New caller ID log - Missed and new calls.

4

Getting started

Alert tones and lights

Alert tones

One beep You have set the hold reminder on.

-OR-

The telephone is recording a memo.

-OR-

You have set the message alert tone on.

-OR-

There is an incoming call waiting.

Lights

LINE 1/LINE 2/LINE 3/LINE 4

• On when a telephone line is in use.

• Flashes when the telephone line is on hold.

• Flashes quickly when there is an incoming call or a transfer call.

Large lighted display

INTERCOM

• On when the deskset is on an intercom call.

• Flashes when there is an incoming intercom call.

MUTE

• On with the microphone is muted.

HEADSET

• On when the corded headset is in use.

MESSAGE WAITING

• Flashes when there are new private messages.

ANS SYS

• On when the private mailbox is on.

• Flashes when the answering system is playing or recording announcements or messages.

HOLD

• On when a telephone line is on hold.

SPEAKER

• On when the speakerphone is on.

5

Getting started

Introduction

This UP406 deskset is not a stand-alone telephone. You must purchase

the UP416 console and connect this telephone to the console before use.

This system is not compatible with any other VTech 4 line business telephones, except for the UP416 console and UP407 handset.

The UP406 deskset is hearing-aid compatible and can be connected to the console via an Ethernet switch or router. This telephone features a speakerphone for handsfree use and a headset jack compatible with most twoband 2.5mm corded headsets (sold separately).

There are two network ports, known as the Ethernet port and PC port, at the back of the deskset The Ethernet port allows the UP406 deskset to connect with the UP416 console via an Ethernet switch or router. The PC port is for another device such as a personal computer to connect to the Ethernet network through this deskset.

The UP406 deskset supports intercom and call transfers between system extensions and is capable of connecting five parties on the same conference call.

This telephone also features a 32-number one- and two-touch memory for faster dialing and has a directory that can store up to 50 additional numbers with names. This telephone has a caller ID feature that supports caller ID with call waiting service. Caller ID services are subscriber services available from many telephone service providers for a fee. The telephone can store up to 200 caller ID entries.

Your UP406 deskset also features a built-in digital answering system with a private mailbox. You can access the private mailbox from a non-system touchtone telephone. For details, see the Answering system operation section

(pages 76-78). This user’s manual contains detailed instructions for using your

UP406 deskset. Please read this user’s manual before using this telephone.

6

Getting started

Planning your system

The UP406 package includes only the deskset. It is not a stand-alone telephone and requires connection with UP416 console through Ethernet network (see diagram below) to function. You can also purchase UP407 cordless handset or IS6100 cordless headset to expand your system.

To order them, visit our website at businessphones.vtech.com or call

1 (800) 595-9511. In Canada, dial 1 (800) 267-7377.

You must install and set up UP416 console first before expanding your system with this UP406 deskset.

Make sure you connect the console and all desksets to the Ethernet network. You can use the existing Ethernet wall jack to which your computer is already connected, or set up a new network.

IS6100 cordless headset

Ethernet switch/Router

(up to 15 stations)

UP407 cordless handset

Phone lines

+06

1((

%#0%'.

UP416 console

+06

1((

%#0%'.

UP407 cordless handset

+06 1((

%#0%'.

UP406 deskset UP407 cordless handset

+06 1((

%#0%'.


+06 1((

%#0%'.


NOTES:

• Make sure you connect only one telephone system to the desired telephone lines.

• You can have only one console in a system.

• You can register only one UP407 cordless handset and one VTech IS6100 cordless headset to an

UP406 deskset. For optimal performance, make sure you do not register more than five cordless accessories. More cordless accesossies still work, but you might experience degradation in various performances.

• When a deskset has cordless accessories, the cordless accessories are all part of the same extension. Only one device with the same extension can be used at a time.

• You must have telephone jacks and an electrical outlet not controlled by a wall switch near where you are installing the phone.

• Make sure you assign a unique extension number to each individual phone in your telephone system.

See

Set extension number on page 24.

7

Getting started

Planning your system

Use the existing Ethernet wall jack:

Use the PC port on the deskset as an Internet pass-through.

MS2015 Engraving:

MS2015 Engraving:

Use only

Supplied

Adapter jack.

2. Plug one end of the Ethernet cable into the Ethernet port ( the deskset and the other end into the Ethernet wall jack.

3. Connect your computer to the Ethernet network through the PC port ( the deskset.

) of

5.1

L4

Use only

Supplied

Adapter

Use only

Supplied

Adapter

L3/4

L4

L2

L3/4

L1/2

L2 L1/2

Use only

Supplied

Adapter

NOTES:

• The PC port does not function when there is no power connected to this deskset.

• This telephone system does not support Power over Ethernet (PoE).

• If you are using the Gigabit system, the connection speed of your computer will be slower.

Set up a new network:

Contact your technical support for the Ethernet network setup.

Make sure your Ethernet switch or router has enough slots to accommodate the console, each deskset and your computers.

8

Getting started

Installation

Install the deskset close to the Ethernet switch or router connected to the UP416 console and a power outlet not controlled by a wall switch. The deskset can be

placed on a flat surface or vertically mounted on the wall (pages 16-19). For optimum

range and better reception, place the deskset in a central and open location.

Your product may be shipped with a protective sticker covering the deskset display, remove it before use.

For customer service or product information, visit our website at

businessphones.vtech.com or call 1 (800) 595-9511. In Canada, dial

1 (800) 267-7377.

Avoid placing the deskset too close to:

• Communication devices such as television sets, VCRs, or other cordless telephones.

• Excessive heat sources.

• Noise sources such as a window with traffic outside, motors, microwave ovens, refrigerators, or fluorescent lighting.

• Excessive dust sources such as a workshop or garage.

• Excessive moisture.

• Extremely low temperature.

• Mechanical vibration or shock such as on top of a washing machine or work bench.

9

Getting started

Deskset installation

• This is not a stand-alone telephone. Make sure you have completed the installation and basic setup of the UP416 console, before you proceed with the installation of your deskset.

• Do not power up the deskset until you have plugged in the Ethernet cable as instructed in step 4.

• The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.

1. Plug the end of the coiled handset cord into the

jack on the left side of the telephone.

Use only Supplied Adapte


2. Lift the kickstand as the arrow indicates below to release it from the groove.

There are seven pairs of grooves designed to hold the deskset at different angles for optimum visibility.

3. Snap the kickstand into the desired grooves until it locks into place.

10

Getting started

Deskset installation

4. Connect the Ethernet cable and power adapter as shown below.

NOTES:

• Use only the power adapter supplied with this product. To order a replacement power adapter, visit our website at businessphones.vtech.com or call 1 (800) 595-9511. In Canada, please dial 1 (800) 267-7377.

• If you want to use an occupied Ethernet wall jack, use the PC port on the deskset as an Internet passthrough. For details, see

Use the existing Ethernet wall jack on page 8.

6

Plug the large end of the deskset power adapter into an electrical outlet not controlled by a wall switch.

Plug the other end of the

Ethernet cable into the

Ethernet switch or router connecting to your console.

Ethernet switch/

Router

Route the power cord through the slots.

Plug the small end of the deskset power adapter into the power jack at the back of the deskset.

Route the Ethernet cable through the slots.

MS2015 Engraving:

Use only

Supplied

Adapter

Plug one end of the

Ethernet cable into the

Ethernet port ( ) at the back of the deskset.

5.1

Use only

Supplied

Adapter

L4 L3/4 L2 L1/2

11

Getting started

Deskset installation (auto set IP)

After the deskset is powered up, it takes at least one minute for the deskset to start up the system and the screen displays booting.... during startup.

The deskset is set to obtain IP address automatically by default. The screen displays Obtaining IP from DHCP server Please wait... when the deskset is obtaining IP from the Ethernet switch or router. When an IP is obtained, the screen displays IP obtained: XXX.XXX.X.XXX Press SELECT to proceed.

If the deskset cannot obtain the IP address automatically, it displays No IP

assigned. Check network. and then the Network setup menu. You may need to enter the IP address manually under the Set static IP menu. See To set

static IP when initially setting up the deskset section (page 14) for details.

To connect the deskset to the UP416 console:

1. When the deskset displays IP obtained: XXX.

XXX.X.XXX Press SELECT to proceed, press

MENU /SELECT.

2. The deskset displays Enter the name of the

Console connecting to this phone. Press

MENU /SELECT.

3. The deskset displays Console’s name. The console’s name is set as Console by default. If you have changed your console’s name, enter the same name using dialing keys on the deskset. Otherwise, skip to step 4 to continue.

• Press DELETE to delete a character.

• Press /REPEAT or /SKIP to move the cursor left or right.

• Press 0 to add a space.

When you finish editing, press MENU /SELECT to save.

4. The deskset screen displays Please set an

extension number to this phone. Press

MENU /SELECT to continue.

5. Press /REPEAT or /SKIP to choose the desired extension number. The extension number ranges from

11 to 26. Press MENU /SELECT to continue.

(Continued on next page)

IP obtained:

XXX.XXX.X.XXX

Press SELECT to proceed

Enter the name of the Console connecting to this phone

Console’s name

Console_

Please set an extension number to this phone.

Set Ext No.

12

12

Getting started

Deskset installation (auto set IP)

6. The deskset screen displays Connecting to Console... It takes up to 60 seconds to complete the connection. The screen displays Connected

to Console (Console represents the name of the console) when the connection is successful.

• If the deskset displays Please check: 1. Console’s name and network

info 2. Ethernet, make sure you enter your console’s name correctly and the Ethernet switch or router is installed properly. Repeat steps 3-5 above to connect to console again.

7. The deskset displays Starting... It takes a while for the system to finish the startup and the deskset enters idle screen when the startup is done.

8. Lift the handset. If you hear a dial tone, the installation was successful.

Starting...

NOTES:

• If the connection is not successful, the deskset returns to the previous screen. Try the connection process again.

• Make sure you assign a unique extension number to the deskset.

• If you want to replace a deskset and keep the same extension number, release its extension number after disconnected from the console. See Release extension number in the online complete user’s manual of your UP416 console.

13

Getting started

Deskset installation (set static IP)

To set static IP when initially setting up the deskset:

Instructions on this page are for users to enter static IP to set up the deskset, due to a failure in obtaining IP from the Ethernet switch or router automatically. If you have successfully obtained the IP from your

Ethernet switch or router, you do not need to perform the steps below.

1. If the deskset cannot obtain an IP address from the Ethernet switch or router after you power it up, the screen displays No IP obtained. Check network, then displays the network setup menu.

2. Press or to scroll to Set static IP, then press MENU/ SELECT.

3. The screen displays Enter static IP Use the dialing keys to enter a specific IP.


• Press # to add a dot.

• Press /REPEAT or /SKIP to move the cursor to the left or right.

When entering a specific IP, make sure the IP range is not blocked by the

Ethernet switch or router. If you are installing more than one deskset in the system, keep the first three sets of digits consistent and the last one different among different desksets. For example, if you enter 192.168.1.1 as the static

IP of the first deskset, make sure the first three sets of digits are also set as

192.168.1 in other system desksets.

4. Press MENU/ SELECT. The screen displays Subnet mask: Use the dialing keys to enter a specific subnet mask.




5. Press MENU/ SELECT. The screen displays Router/Gateway: Use the dialing keys to enter a specific gateway.




6. Press MENU/ SELECT to save. The screen displays IP obtained: XXX.

XXX.X.XXX Press SELECT to proceed, press MENU /SELECT.

7. The deskset displays Enter the name of the Console connecting to this

phone. Press MENU /SELECT.

(Continued on next page)

14

Getting started

Deskset installation (set static IP)

8. The deskset displays Console’s name. The console’s name is set as

Console by default. If you have changed your console’s name, enter the same name using dialing keys on the deskset. Otherwise, skip to step 9 to continue.




When you finish editing, press MENU /SELECT to save.

9. The deskset screen displays Please set an extension number to this

phone. Press MENU /SELECT to continue.

10. Press /REPEAT or /SKIP to choose the desired extension number. The extension number ranges from 11 to 26. Press MENU /SELECT to continue.

11. The deskset screen displays Connecting to Console... It takes up to 60 seconds to complete the connection. The screen displays Connected

to Console (Console represents the name of the console) when the connection is successful.

• If the deskset displays Please check: 1. Console’s name and network

info 2. Ethernet, make sure you enter your console’s name correctly and the Ethernet switch or router is installed properly. Repeat steps 3-5 above to connect to console again.

12. The deskset displays Starting... It takes a while for the system to finish the startup and the deskset enters idle screen when the startup is done.

13. Lift the handset. If you hear a dial tone, the installation was successful.

NOTE: Make sure the static IP you entered is not occupied by other network devices. You can check the occupied IP addresses occupied in your router menu.

15

Getting started

Wall mount installation

To mount the deskset on the wall

1. Unplug the power adapter from the power outlet. Unplug the Ethernet cable from the Ethernet switch or router.

2. Put the corded handset aside. Use a coin to rotate the handset tab 180 degrees. The protruding edge holds the corded handset when the phone is mounted on the wall.

Protruding edge

Handset tab

3. Lift the kickstand as indicated by the arrows below to release it from the grooves.

16

Getting started


4. Snap the kickstand into the outermost grooves until it locks into place.

5. Install the wall mount bracket to the deskset as shown below. Insert the upper tabs of the mounting bracket into the upper slots at the back of the deskset. Press the lower tabs of the mounting bracket into the lower slots at the back of the deskset until they lock into place.

17

Getting started


6. Connect the Ethernet cable to the Ethernet network that your console is connected to. Plug the power adapter into an electrical outlet not controlled by a wall switch.

Standard wall plate

Ethernet switch/

Router

7. Align the upper wall mounting hole on the back of the deskset with the upper tab of the standard wall plate. Make sure the lower wall mounting hole on the mounting bracket also aligns with the lower tab of the standard wall plate.

Push the deskset down until it clicks securely in place.

8. Bundle the Ethernet cable and power adapter cord neatly with twist ties.

Router Router Router Router

Router Router

18

Router Router

Getting started


Wall mount to tabletop installation

To change the deskset from the wall mount position to tabletop position, follow the steps below.

Router Router

1. If the Ethernet cable and power adapter cord are bundled, untie them first.

2. Push the deskset up to remove it from wall. Unplug the Ethernet cable from the Ethernet switch or router and the power adapter from the power outlet.

3. See

Deskset installation section on pages 10-11.

Router Router

19

Getting started

Adding and registering a cordless handset

You can add a new handset ( UP407, purchased separately) to your deskset. The cordless handset must be registered with the UP406 deskset before use. When first purchased, the expansion handset shows Choose Handset in Registration at base menu. And put handset on cradle to register.

Make sure the cordless handset is properly installed before you begin registration.

Refer to the user’s manual of the cordless handset for details. If the handset does not have enough power to proceed with the registration, you need to charge the new handset for at least five minutes.

To register an UP407 cordless handset to your UP406 deskset

NOTE: Register each cordless handset or headset separately.

1. Make sure the cordless handset is out of the charger and the screen shows Choose Handset in

Registration at base menu. And put handset on

cradle to register.

2. On the UP406 deskset, press MENU /SELECT.

One Touch

Phone Settings

System setup

>Registration

3. Press or to scroll to Registration and press

MENU/ SELECT or /SKIP. Registration

4. Press MENU/ SELECT again or press /SKIP to select

Handset. The deskset screen shows Registering

handset... (Put handset on cradle to start).

5. Place the unregistered cordless handset into the charger. The handset screen displays Registering...

Please wait. The handset beeps once and begins registering to the UP406 deskset. It takes up to 60 seconds to complete the registration. When the registration is successful, the UP406 deskset shows

Handset registered and then the handset shows

Ext Handset.

>Handset

DECT Headset

Deregistration

Registering handset...

(Put handset on

cradle to start)

6. Lift the handset, then press the desired line key ( LINE 1-LINE 4). If you hear a dial tone, the registration was successful.

If the registration is not successful, the UP406 deskset returns to the previous screen. To reset the handset, remove the handset from the cradle. Wait for about two minutes, then try the registration process again.

20

Getting started

Adding and registering a cordless headset

You can use this deskset handsfree when you register a DECT 6.0 cordless headset ( IS6100, purchased separately) to the deskset. You can only register one cordless headset to the deskset. Make sure the headset is charged before use. Refer to the user’s manual of the cordless headset for details.

Place the headset in the headset charger and note the color of the button.

If the button flashes in blue and red alternately, the headset is unregistered.

If the button shows a constant red light (charging) or a constant blue light (fully charged), the headset is registered to other deivce. Deregister the headset before you register it to the deskset. See the deregistration instructions in the user’s manual of the telephone to which it is currently registered.

To register an IS6100 cordless headset to your UP406 deskset

NOTE: Register each cordless handset or headset separately.

1. Place the headset in the headset charger and allow it to charge for at least five minutes before beginning registration. Make sure the headset is out of the headset charger before you begin registration.

2. On the UP406 deskset, press MENU /SELECT.


MENU/ SELECT or /SKIP.

4. Press or to scroll to DECT Headset, then press MENU/ SELECT or /SKIP. The UP406 deskset shows Registering DECT Headset... (Put DECT

headset in charger) It takes up to 60 seconds to complete the registration.

5. Place the headset into the cradle. The UP406 deskset shows DECT Headset registered when the registration is successful.

One Touch

Phone Settings

System setup

>Registration

Registration

Handset

>DECT Headset

Deregistration

Registering

DECT Headset...

(Put DECT headset in charger)

6. Lift the headset, then press on the headset. If you hear a dial tone, the registration was successful.

If there is no dial tone, or the light on the headset flashes blue and red alternately, the registration was not successful. Remove the headset from the headset charger. Wait for about two minutes, then repeat the registration process again, starting with Step 2 above.

21

Getting started

Deregistering cordless handset and cordless headset

If you have a registered handset and/or headset, and need to replace one of them or both, you will have to deregister both devices first, then register each device to the deskset separately. Please read all the instructions on this page before beginning the deregistration process.

Please make sure the telephone system is not in use before deregistration.

To deregister the cordless handset and headset from the UP406 deskset

1. On the deskset, press MENU /SELECT .



3. Press or to scroll to Deregistration and press


4. The deskset screen shows Deregister all devices?

Press ‘SELECT’ to confirm. Press MENU/ SELECT to confirm.

5. The process takes up to 10 seconds to complete.

The deskset shows Handset deregistered. DECT

Headset deregistered. when the deregistration is successful. The deskset returns to the Registration menu. To return to the idle screen, press

CANCEL twice.

One Touch

Phone Settings

System setup

>Registration

Registration

Handset

DECT Headset

>Deregistration

Deregister all devices?

Press ‘SELECT’ to confirm

NOTES:

• To register a cordless handset again, refer to the registration information on page 20.

• To register a cordless headset again, refer to the registration information on page 21.

22

MS2015 Engraving:

MS2085 Engraving:

Getting started

Adding a corded headset

You can use this telephone handsfree when you install any industry-standard

2.5mm corded telephone headset (purchased separately).

To add a corded headset to the deskset

Side view of the deskset

Use only

Supplied

Adapter

Plug a 2.5 mm headset into the HEADSET ( ) jack on the side of the deskset.

5.1

Use only

Supplied

Adapter

L4 L3/4 L2 L1/2

NOTE: The HEADSET button on the deskset controls only the corded headset. For more details on the operation of the corded headset, refer to the user’s manual of the corded headset.

23

Getting started

System setup

Menu settings

Use this menu to change the telephone system settings.

1. Press MENU /SELECT when in idle mode (when the deskset is not in use) to enter the main menu.

2. Press or to scroll to the feature to be changed. The > symbol indicates the selected menu item.

3. Press MENU/ SELECT or /SKIP to select the menu item.

4. Press CANCEL to exit setup without making changes.

NOTE: Press CANCEL to cancel an operation, exit the menu display, or return to idle mode.

Set extension number

Each individual phone (console or deskset) in the telephone system MUST be assigned a unique extension number for the intercom feature to work. The assignment is done when the deskset is initially setup.

To change the extension number:

1. When the telephone is idle, press MENU /SELECT .

2. Press or to scroll to System Setup, then press


3. Press or to scroll to Set Ext No., then press


4. The screen displays Set Ext No. Press /REPEAT or

/SKIP to choose the desired extension number

( 11-26).

5. Press MENU/ SELECT to save the setting and return to the previous menu. To exit without making changes, press CANCEL.

6. You have to release the old extension number from the console to make it available for other desksets. See

Release extension number in the user’s manual of the UP416 console for more details.

One Touch

Phone Settings

>System Setup

Registration

System Setup

>Set Ext No.

Prime Line

Network Setup

Set Ext No.

11

NOTES:

• If you want to assign an extension number that is already being used, see Release extension

number on UP416 console user’s manual to replace the number.

• If the console this deskset is connected to has been reset to default, you will need to assign the extension number of the deskset again.

24

Getting started

System setup

Prime line

Use this feature, also known as automatic line selection, to choose which line is automatically selected each time you make an outside call. If you select Auto, the deskset picks up any plugged telephone line starting from Line 1.

To set the prime line:

1. When the telephone is idle, press MENU /SELECT .



3. Press or to scroll to Prime Line, then press


4. Press or to choose the desired line, then press

MENU/ SELECT or /SKIP. To exit without making changes, press CANCEL.

One Touch

Phone Settings

>System Setup

Registration

System Setup

Set Ext No.

>Prime Line

Network Setup

NOTE: If you install less than four telephone line cords to the

UP416 console and select Auto as your Prime line setting, make sure you plug in your telephone line cords starting from L1/2 jack.

Avoid having any unoccupied telephone jack between other occupied telephone jacks.

Prime Line

Line 3

Line 4

>Auto

25

Getting started

System setup

Network setup

The deskset must have an IP address locating its connection with the Ethernet switch or router. You can set the deskset to obtain IP from a DHCP server automatically or assign a specific IP on your own. The deskset obtains IP from the Ethernet switch or router automatically by default.

To enable the Auto set IP:

1. When the deskset is idle, press MENU /SELECT .



3. Press or to scroll to Network Setup, then press


4. Press or to scroll to Auto set IP, then press


5. Press or to scroll to Yes, then press MENU/ SELECT or /SKIP.

6. The screen displays Obtain IP from DHCP server?

Press MENU/ SELECT to save the setting.

7. The screen displays Obtaining IP from DHCP server

Please wait... The process takes up to one minute.

8. The screen displays IP obtained: XXX.XXX.X.XXX

Check network info? when the IP is successfully assigned. Press MENU/ SELECT to read the network info, or press CANCEL to return to the previous menu.

• If the system fails to assign an IP automatically, the screen displays Unable to obtain IP. Please check

DHCP server. briefly, and then Set static IP to this

extension? You may press MENU/ SELECT to enter the

Static IP setting menu.

9. Reboot the deskset to update the IP.

One Touch

Phone Settings

>System Setup

Registration

System Setup

Set Ext No.

Prime Line

>Network Setup

Network Setup

>Auto set IP

Set static IP

Discovery Method

>Yes

No

Auto set IP

Obtain IP from

DHCP server?

IP obtained:

192.168.1.103

Check network info?

26

Getting started

System setup

Network setup (continued)

If you want to switch from Auto set IP to Set static IP, you have to disable the Auto

set IP setting first.

To disable the Auto set IP:






Yes

>No

Auto Set IP

4. Press or to scroll to Auto set IP, then press


5. Press or to scroll to No, then press MENU/ SELECT or /SKIP to save the setting. To exit without making changes, press CANCEL.

To enable the Static IP:






4. Press or to scroll to Set static IP, then press


5. The screen displays Enter static IP. Use the dialing keys to enter a specific IP.

Network Setup

Auto set IP

>Set static IP

Discovery Method

Enter static IP

192.168.1._

<’#’ = Add dot>

• Press DELETE to delete a digit.



Subnet mask:

255.255.0._

<’#’ = Add dot>

When entering a specific IP, make sure the IP range is not blocked by the

Ethernet switch or router. If you are installing more than one deskset in the system, keep the first three sets of digits consistent and the last one different among different desksets. For example, if you enter 192.168.1.1 as the static

IP of the first deskset, make sure the first three sets of digits are also set as

192.168.1 in other system desksets.

6. Press MENU/ SELECT to proceed. The screen displays Subnet mask: XXX.

XXX.X.X. Use the dialing keys to enter a specific subnet mask.




27

Getting started

System setup

Network setup (continued)

7. Press MENU/ SELECT to proceed. The screen displays

Router/Gateway: XXX.XXX.X.XXX. Use the dialing keys to enter a specific gateway.




8. Press MENU/ SELECT to save. The screen displays

IP obtained: XXX.XXX.X.XXX Check network info?

Press MENU/ SELECT to read the network info, or press

CANCEL to return to the main menu.

• If the IP entered is invalid, the screen displays

IP is invalid. briefly, and then returns to the

Enter static IP screen.

9. Reboot the deskset to update the IP.

Router/Gateway:

192.168.1._

<’#’ = Add dot>

IP obtained:

192.168.1.3

Check network info?

Discovery method

Use this feature to change the connection mode of the deskset when you changed to a different Ethernet switch or router. By default, the discovery method is set to Mode B.

To change the discovery method:






4. Press or to scroll to Discovery method, then press MENU/ SELECT or /SKIP.

5. Press or to scroll between Mode A or

Mode B (Default), then press MENU/ SELECT or

/SKIP to save the setting. To exit without making changes, press CANCEL.

Network Setup

Auto set IP

Set static IP

>Discovery Method

Discovery Method

Mode A

>Mode B (Default)

28

Getting started

System setup

Network info

Use this feature to view the information of the IP address, subnet mask, router/ gateway, DNS servers and DHCP server of the deskset.

To check the network information:




3. Press or to scroll to Network Info, then press


4. Press or to browse through the network information.

Network Info

IP address:

192.168.1.3

Subnet mask:

Network Info

Subnet mask:

255.255.255.0

Router/Gateway:

Network Info

Router/Gateway:

192.168.1.1

DNS servers:

29


Telephone setup

Ringer volume

Use this feature to set the ringer volume to one of six levels or turn the ringer off.

When the ringer is off, the icon appears on the deskset screen. The UP406 deskset stores the volume setting for all lines.



Ringers.


Ringer Volume.

4. Press , , /REPEAT, /SKIP, or /VOLUME/ on the deskset to adjust the ringer volume.


-OR-

When the deskset is idle, press /VOLUME/ to adjust the ringer volume, then press MENU/ SELECT to save.

>Ringers

Set Date/Time

One Touch

Phone Settings

Ringers

>Ringer Volume

Ringer Tone

Volume

NOTE: The ringer volume also determines the ringer volume for intercom calls. If the deskset ringer volume is set to off, it is silenced for all incoming calls, including intercom calls.

Ringer tone

Use this feature to choose one of the ten ringer tones for incoming calls. You can choose different ringer tones for different lines so you can easily identify which line is calling.



Ringers.

3. Press or to scroll to Ringer Tone, then press


4. Press or to select the desired line (Line 1,

Line 2, Line 3 or Line 4), then press MENU/ SELECT or /SKIP.

5. Press or to select a desired ringer tone.

6. Press MENU/ SELECT to save the setting and return to the previous menu. To exit without making changes, press CANCEL or /REPEAT.

7. Repeat steps 4-6 above to choose ringer tones for other lines if desired.

Ringers

Ringer Volume

>Ringer Tone

Ringer Tone

>Line 1

Line 2

Line 3

>Tone 1

Line 1

Tone 2

Tone 3

30


Telephone setup

Set date/time

The answering system displays the date and time of the message while playing messages. Before using the answering system, set the date and time as follows.

Follow the steps below to set the month, day, year and time:


2. Press or to scroll to Set Date/Time, then press


Ringers

>Set Date/Time

One Touch

Phone Settings

3. Use the dialing keys to enter the month (MM), day (DD) and year (YY). Press /REPEAT or /SKIP to scroll between month, day and year.

4. Press MENU/ SELECT to move to the time setting.

5. Use the dialing keys to enter the hour and minute.

6. Press /REPEAT or /SKIP to select AM or PM.

7. Press MENU/ SELECT to save the setting and return to the previous menu. To exit without making changes, press

CANCEL.

Set Date

01/01/14

MM/DD/YY

Set Time

12:00 AM

LCD language

This feature allows you to change the language used for all screen displays.

The language settings on the console, desksets and cordless handset are independent. By default, the language is set to English.


2. Press or to scroll to Phone Settings, then press



LCD Language.

4. Press or to select English, Français or

Español.

5. Press MENU/ SELECT or /SKIP to save the setting and return to the previous menu. To exit without making changes, press CANCEL.

Ringers

Set Date/Time

One Touch

>Phone Settings

Phone Settings

>LCD Language

Home area code

Key Tone

LCD Language

>English

31


Telephone setup

Home area code

Use this feature to program this deskset to recognize your home area code.

This feature makes it easy for you to place a call from the caller ID log.

When you receive a call from within your home area code, the caller ID information only displays the seven digits of the telephone number. When you dial from the call log, only seven digits are dialed.




3. Press or to scroll to Home area code, then press


4. The screen displays Home area code. Use the dialing keys to enter a three-digit area code.


Phone Settings

LCD Language

>Home area code

Key Tone

Home area code

_



Key tone

The deskset is set to beep with each key press. If you turn off the key tone, there are no beeps when you press keys.




3. Press or to scroll to Key Tone, then press


4. Press or to choose On or Off.

5. Press MENU/ SELECT or /SKIP to save the setting and return to the previous menu. To exit without making changes, press CANCEL or /REPEAT.

Phone Settings

LCD Language

Home area code

>Key Tone

>On

Off

Key Tone

32


Telephone setup

LCD contrast

Use this feature to adjust the screen contrast to one of eight levels to optimize readability in different lighting conditions.




3. Press or to scroll to LCD Contrast, then press


4. Press or to choose the desired screen contrast level ( Level 1 - Level 8).


Phone Settings

Home area code

Key Tone

>LCD Contrast

LCD Contrast

Level 2

Level 3

>Level 4

Dial mode

The dial mode is preset to tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone.




3. Press or to scroll to Tone/Pulse, then press


4. Press or to choose Tone or Pulse.


Phone Settings

Key Tone

LCD Contrast

>Tone/Pulse

>Tone

Tone/Pules

Pulse

33


Telephone setup

Call privacy

The call privacy is set to Off by default. The deskset allows other extensions to join a call in progress. You can turn this setting on to ensure that only one device uses a line at a time.

To turn this feature on or off:




3. Press or to scroll to Call Privacy, then press


4. Press or to scroll to On or Off.


Phone Settings

LCD Contrast

Tone/Pulse

>Call Privacy

On

>Off

Call Privacy

NOTE: To temporarily change the call privacy setting during a call, see page 41.

Music on hold

Music on hold (M.O.H) is available on this deskset. When you put a call on hold, the caller will hear the music that comes with the deskset. You can select a desired built-in music for this feature or turn it off.

When this feature is turned off and you put a call on hold, the caller will hear a beep every 10 seconds.




3. Press or to scroll to Music on Hold, then press


4. Press or to select a desired music or Off if you want to turn this feature off.


Phone Settings

Tone/Pulse

Call Privacy

>Music on Hold

Music on Hold

Music 2

Music 3

>Off

NOTE: Source of music files: FreeMusicArchive.org. Used under open license.

34


Telephone setup

Hold reminder

When this feature is on and there is a call on hold, the deskset beeps once every 30 seconds.

To turn this feature on or off:




3. Press or to scroll to Hold Reminder, then press


4. Press or to scroll to On or Off.


Phone Settings

Call Privacy

Music on Hold

>Hold Reminder

>On

Hold Reminder

Off

Phone rename

Use this feature to rename the deskset.

To change the setting:




3. Press or to scroll to Phone Rename, then press


Phone Settings

Music on Hold

Hold Reminder

>Phone Rename

4. Use the dialing keys to change the name (up to

12 characters).


Phone Rename

Deskset_


5. Press MENU/ SELECT to save the setting and return to the previous menu.

To exit without making changes, press CANCEL.

35


Telephone setup

Set default

Use this feature to reset all settings of this deskset to their default settings. All phone settings, directory, caller ID history, redial list, one-touch memory, private mailbox messages will be reset.

To reset all feature settings to default:




3. Press or to scroll to Set Default.

4. Press MENU/ SELECT or /SKIP. The screen displays

Set phone to default settings? Press ‘SELECT’ to confirm.

5. Press MENU/ SELECT. The deskset reboots to reset all settings.

Phone Settings

Hold Reminder

Phone Rename

>Set Default

Set phone to default settings?

Press ’SELECT’ to confirm

Customer support

Use this feature to display the VTech website.


2. Press or to scroll to Customer Support, then press MENU/ SELECT or /SKIP.

3. Press CANCEL to return to the previous menu.

businessphones.

vtech.

com

36



The deskset comes programmed to select a line automatically for calls when you do not press a line key. To override the automatic line selection setting, see

Prime line on page 25 for details. When you answer a call, the deskset

automatically selects the ringing line.

Line indicators

Each of the four indicators on LINE 1-LINE 4 indicate the state of the corresponding telephone line.

• On when the corresponding line is in use.

• Flashes slowly when the line is on hold.

• Flashes rapidly when there is an incoming call on the corresponding line.

Making and ending a call

To make a call from the deskset:

1. Lift the handset or press SPEAKER .

-OR-

To override automatic line selection, press LINE 1-

LINE 4 for the desired line, then lift the handset.

2. Wait for a dial tone, then enter the telephone number.

The screen displays the elapsed time as you talk (in hours, minutes and seconds).

L1

Line 1 00:00:01

To end a call from the deskset:

• Place the handset on the deskset to hang up.

-OR-

• Press the corresponding line key ( LINE 1-LINE 4) to hang up.

-OR-

• If you are using the speakerphone, press SPEAKER to hang up.

NOTE: The elapsed time is not affected by accessing services from your telephone service provider.

37



To make a call using a corded headset:

Make sure a corded headset is connected to the deskset (page 23).

1. Press HEADSET on the deskset.

2. Wait for a dial tone, then dial the number.

3. To hang up, press HEADSET.

To make a call using a cordless headset:

You can make a call using a registered cordless headset (see Adding and

registering a cordless headset on page 21). For more details on the cordless

headset operation, refer to the IS6100 user’s manual.

1. Enter the telephone number. Press DELETE to make corrections.

2. Lift the handset or press SPEAKER to dial.

3. Press on the cordless headset.

4. To hang up, press .

On hook dialing (predialing)

1. Enter the telephone number. Press DELETE to make corrections.

2. Lift the handset or press SPEAKER to dial.

-OR-

To override automatic line selection, press LINE 1-LINE 4 for the desired line, then lift the handset.

Full duplex speakerphone

During a call, press SPEAKER to switch between handsfree speakerphone and normal handset use. Press SPEAKER again if you are using speakerphone or place the handset on the deskset to hang up.

Answering a call

Lift the handset, or press the corresponding line key ( LINE 1-LINE 4),

SPEAKER or HEADSET on the deskset, or press on a registered cordless headset to answer an incoming call.

Temporary ringer silencing

When the telephone is ringing, you can temporarily silence the ringer of the deskset without disconnecting the call. Press MUTE to silence the ringer. The next call rings normally at the preset volume.

38


Options while on calls

Call waiting

If you subscribe to call waiting service with your telephone service provider, you hear a beep if someone calls while you are in the middle of a call.

• Press FLASH to put your current call on hold and take the new call.

• Press FLASH at any time to switch back and forth between calls.

Volume control

Use this feature to independently set the listening volume to one of six levels for each of the listening options

(corded handset, corded headset and speakerphone).

All settings are independent. While on a call, press

/VOLUME/ to adjust the listening volume.

L1

Volume

Mute

Use this feature during a telephone conversation to silence the microphone. You can hear the caller, but the caller cannot hear you.

To mute a call:

• Press MUTE. When mute is on, the MUTE lights up; the screen also displays MUTE.

To take a call off mute:

• Press MUTE again and resume speaking.

Temporary tone dialing

If you have pulse (rotary) service only, use this feature to temporarily switch pulse to touch-tone dialing during a call by pressing TONE .

1. Press TONE during a call.

2. Use the dialing keys to enter the desired number. The telephone sends touch-tone signals.

The telephone automatically returns to pulse dialing mode after you end the call.

39



Hold

Use this feature to hold one line while accessing another, or as part of the conference and call transfer features.

While on a call, press HOLD. The corresponding line key ( LINE 1-LINE 4) indicator for the line on hold flashes slowly. After the call has been put on hold, a beep sounds every 30 seconds. (To turn off the reminder beep, see

Hold reminder on page 35).

If you are using the speakerphone, the speakerphone turns off and the

SPEAKER key turns off automatically after you press HOLD. If you are using the corded headset, the headset turns off and the HEADSET key turns off automatically after you press HOLD.

To release the hold, press line key ( LINE 1-LINE 4) of the line being put on hold.

Music on hold (M.O.H) is available on this deskset if you have turned on the

Music on hold setting (page 34). When you put a call on hold, the caller will hear

the music that comes with the deskset.

NOTES:

• You cannot put an intercom call on hold.

• The call privacy setting remains unchanged after the call is put on hold.

• The call ends automatically after it is put on hold for 10 minutes.

Switching between lines

Use this feature to switch between lines during an outside call:

1. Press the desired line key ( LINE 1-LINE 4) of another telephone line to make or answer another call. The current call is put on hold automatically.

2. To return to the first call, press the line key ( LINE 1-LINE 4) of the original call. The second line is put on hold automatically.

40



Call privacy

During a call, you can temporarily change the call privacy setting to allow or disallow other extensions to join the call. The original setting is automatically restored after you hang up.

To turn call privacy off during a call:

1. During the call, press MENU /SELECT .

2. Press MENU/ SELECT to select Call Privacy.

3. Press or to choose Off, then press

MENU/ SELECT.

Other extensions can now join the call by pressing the corresponding line key ( LINE 1-LINE 4).

L1 PRIV

>Call Privacy

Record Call

L1

>On

Off

Call Privacy

To turn call privacy back on during a call:

1. During the call, press MENU /SELECT .

2. Press MENU/ SELECT to select Call Privacy.

3. Press or to choose On, then press MENU/ SELECT.

The deskset displays PRIV.

No extension can join the call now. If another extension tries to access the line you are using, it displays Line is not available at this time.

NOTES:

• You cannot set call privacy during intercom calls.

• To set call privacy for every incoming and outgoing call, see page 34.

41



Recording a call

Use this feature to record a phone conversation during a call. The recording is treated the same as memos and is marked as a new message in the private mailbox. You cannot record a conference call nor an intercom call, and you cannot use another line while you are recording a phone conversation. Listen to recorded conversation the same way as incoming messages or memos (see

Message playback on page 76).

To record a call:

1. During a call, press MENU /SELECT.

2. Press or to scroll to Record call, then press

MENU/ SELECT.

3. Press MENU/ SELECT to choose Start recording.

4. The recording starts and the screen shows REC.

There is a beep sound.

L1

Call Privacy

>Record Call

L1

Record Call

>Start recording

NOTE: To ensure that you are in compliance with any federal or state regulations regarding recording a telephone call, you should start the recording process and then inform the other party that you are recording the call.

To stop recording:

Place the handset back to the deskset, or press

SPEAKER to hang up if you are using the speakerphone.

-OR-

L1 REC

Record Call

>Stop recording

1. Press MENU /SELECT during the recording.

2. Press or to scroll to Record Call, then press MENU/ SELECT.

3. Press MENU/ SELECT to choose Stop recording. The system saves the conversation into the private mailbox.

42



Chain dialing

While you are on a call, you can initiate a dialing sequence from the numbers in the directory, caller ID history, redial list or one-touch memory.

Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, caller ID history, redial list or one-touch memory.

To access the directory while on a call:

1. Press DIRECTORY, then press or to scroll to the desired entry.

2. Press MENU/ SELECT to dial the desired entry. To exit without making changes, press CANCEL and continue with the conversation.

To access the call history while on a call:

1. Press CALL HISTORY, then press or to scroll to the desired entry.

2. Press MENU/ SELECT to dial the desired entry. To exit without making changes, press CANCEL and continue with the conversation.

To access the redial list while on a call:

1. Press AUTO REDIAL, then press or to scroll to the desired entry.

2. Press MENU/ SELECT to dial the desired number. To exit without making changes, press CANCEL and continue with the conversation.

To access the one touch entry while on a call:

Press the desired one-touch key for the number in the upper location.

-OR-

Press LOWER, then the desired one-touch key for the number in the lower location.

43


Redial

The last 10 telephone numbers dialed (up to 30 digits) are stored in system memory. If there is a cordless handset registered to this deskset, the redial memory is shared between the deskset and its registered cordless handset.

To view the 10 most recently dialed numbers

1. Press AUTO REDIAL to enter the redial list and display the most recently called number.

2. Press or to view other recently called numbers.

3. Press CANCEL to exit the redial list.

To redial a number

When the desired number displays on the screen:

• Lift the handset.

-OR-

• Press SPEAKER or HEADSET.

To override automatic line selection, press LINE 1-LINE 4 for the desired line, then lift the handset.

To copy a redial entry to directory



3. Press /REPEAT or /SKIP to choose Copy to DIR, then press MENU/ SELECT.

4. The deskset displays Enter Name. Use the dialing keys to enter the name

(up to 15 characters).



5. Press MENU/ SELECT to save. The deskset displays Enter Number. Use the dialing keys to enter the number (up to 30 digits).



• You can include a pause while storing a dialing sequence that requires one during actual dialing. Press or to choose Add pause, then press

MENU/ SELECT. A P appears on the screen.

• Store a signal for switching to temporary tone signaling. If you have dial pulse (rotary) service, this signal is required for some special services.

Press or to choose Send tone, then press MENU/ SELECT. A T appears on the screen. All numbers you enter after this will send touch-tone signals during dialing.

44


Redial

To copy a redial entry to directory (continued)

• You can store the flash signal required by some special services as part of a dialing sequence. Press or to choose Add flash, then press

MENU/ SELECT. An F appears on the screen.

6. Press or to choose Done, then press MENU/ SELECT. To exit without making changes, press or to choose Cancel and then press

MENU/ SELECT, or press CANCEL to return to the previous menu.

To copy a redial entry to one-touch memory



3. Press /REPEAT or /SKIP to choose Copy to 1-touch, then press

MENU/ SELECT.

4. The deskset displays Press a 1-touch key to save the number.

• Press the one-touch button for the destination party in the upper location

(the first 16 one-touch location).

-OR-

• Press LOWER, then press the one-touch button for the destination party in the lower location (the second 16 one-touch location).

5. The deskset displays Number saved to 1-touch key.

To delete a number

While the screen displays the desired number, press DELETE to delete the number from the redial memory. The screen displays Redial deleted.

45


Redial

Auto-redial

Use this feature to automatically redial a number up to ten times.

1. Press AUTO REDIAL to enter the redial list and display the most recently called number.


3. While the screen displays the desired number, press /REPEAT or /SKIP to choose Auto redial, then press MENU/ SELECT.

4. The telephone calls the desired number using the speakerphone. The screen displays Redial in XX sec.

5. When the other party answers, you will need to take an action to speak with the other party and stop the auto-redial attempts. Press MUTE on the deskset, then lift the handset, press SPEAKER or HEADSET to speak with the other party.

• After a call is placed, if the line is busy, you will hear a busy tone for a few seconds before the set hangs up. The call will be redialed 30 seconds later. This process repeats up to 10 times or until the called number is no longer busy. If the line is still busy after 10 attempts, no more attempts are made.

• If the line is ringing but no party answers after two attempts, no more attempts are made.

• If you want to turn off the auto-redial feature during the 30-second waiting time, press CANCEL.

46


Conference call

The system can support 5-way conference with a maximum of one outside call and four system extensions (including the initiating party), or two outside calls and three system extensions (including the initiating party). The outside call must be established first because an intercom call cannot be placed on hold.

There are two ways to establish a conference call.

A. Inviting parties using Intercom

The party who initiates the conference invites other system extensions to join the conference by using intercom after establishing the first outside call.

-OR-

B. Join a call in progress

Other system extensions can join the call in progress by pressing the line key which is currently in use for the conference to join the call.


1. Make or answer an outside call.

2. Press another available line key to make another outside call. The original outside call is put on hold.

When the external party picks up, you can have a private conversation with that party.

-OR-

L1 L2 PRIV

Conf. 00:00:00

L1:8005959511

L2:8002677377

Press INTERCOM. The outside call is put on hold. Press or to scroll to the desired extension, or enter the desired extension number directly.

The called extension picks up the intercom call. You can now have a private conversation with that extension.

3. Press CONFERENCE at any time to begin the conference call.

4. If necessary, repeat step 2 (Intercom method) and step 3 above to invite another system extension to join the conference until the maximum capacity is reached.

5. Place the corded handset on the deskset or press SPEAKER if you are using speakerphone to hang up. If the party who initiates the conference call hangs up, the conference call will be ended. The call will also be ended when all parties hang up.

NOTE : If you want to start a conference with two outside calls, make sure you have invited two outside calls before inviting any system extensions.

47


Conference call

To drop an outside line

• Press the corresponding line key ( LINE 1-LINE 4).

-OR-

• If there are two outside calls, press MENU/ SELECT , and then press or to choose End Line X. Press MENU /SELECT to confirm.

-OR-

• If the other end of the outside line hangs up the call, press the corresponding line key ( LINE 1-LINE 4) to release that line for other system extension use.


1. Make or answer an outside call on the deskset, then press MENU /SELECT .

2. If the call privacy of your deskset is set to On, follow the instructions of

To turn call privacy off during a call on page 41 to turn off the setting

temporarily.

3. Any system extension can join the call by pressing the line key currently in use to join the conference until the maximum capacity is reached.

4. Place the corded handset on the deskset or press SPEAKER if you are using speakerphone to hang up. The call will be ended when all parties hang up.

NOTES:

• If the system extension which initiated the call does not turn off the call privacy setting and you try to join that call, the screen displays Line is not available at this time.

• If you have answered another outside call during a conference and want to resume the original call, end the existing call first, then lift the corded handset, or press SPEAKER , or press

CONFERENCE.

48


Conference call

Call scenario

The table below provides you with more information on the number of outside lines available for use during a conference call under different call scenarios.


Device that starts a conference call

Number of outside calls in a conference

Number of extensions in a conference

Console

Deskset

2

2

1

1

1

1

2

2

1

2

1

2

1

2

1

2

Outside lines available for other extension to use

2

1

1

0

2

2

3

3


Device that starts a conference call

Number of outside calls in a conference

Console/Deskset 1

Number of system extensions joined in a conference

1

2

3

Outside lines available for other extension to use

2

1

0

49


Intercom

You can use the intercom feature for conversations between this deskset and a system deskset, or between two system desksets.

The console and each deskset in the telephone system MUST be assigned a unique extension number for the intercom feature to work. The assignment is done when the deskset is initially set up.

Make an intercom call to an extension

1. Press INTERCOM on the deskset when it is idle.

2. Press or to scroll to a desired extension, then press MENU/ SELECT.

-OR-

Use the dialing keys to dial the extension number.

3. The screen displays Intercom to: XX (XX represents the extension number of destination device) .

Intercom to:

>Reception 11

Meeting room 12

Ext 13 13

-OR-

If you have assigned extension numbers as one-touch entries (see Assign a

one-touch entry on pages 53-54), you can initiate an intercom by pressing the

desired one-touch button.

1. When the deskset is idle, press the desired one-touch button, or press

LOWER followed by the desired one-touch button.

2. The deskset displays Intercom to: XX (XX represents the extension number of the destination device).

NOTES:

• Before the intercom call is answered, you can cancel the intercom by pressing SPEAKER or CANCEL.

• You cannot intercom an extension that is on a call.

• If all four telephone lines are in use, the intercom feature is not available.

Answer an intercom call

When you receive an intercom call, you hear a ringing tone and your screen displays Intercom from: XX (XX represents the extension number of the calling device) . Lift the handset or press SPEAKER to answer.

End an intercom call

Place the handset back to the deskset or press SPEAKER if you are using the speakerphone.

Answer an incoming call during an intercom call

If you receive an incoming outside call during an intercom call, there is an alert tone.

To answer the call, press the corresponding line key ( LINE 1-LINE 4). The intercom call ends automatically.

50


Call transfer

You can transfer a call to any other system telephone. Only the recipient extension can answer the transferred call; other extensions cannot seize the line at that moment.

Blind transfer

While on a call, you can transfer a call directly without notifying the desired extension:

1. Press TRANSFER on the deskset while on a call. The call is put on hold.

2. Press or to scroll to the desired extension, then press MENU/ SELECT.

-OR-

Use the dialing keys to dial the extension number.

3. The destination device rings. Choose either option below.

• Answer the call by lifting the corded handset, or pressing SPEAKER .

• You can resume the call by pressing the corresponding flashing line key ( LINE 1-LINE 4) on the deskset before the destination device answers the call.

Transfer to:

>Reception 11

Meeting room 12

Ext 13 13

4. Put the corded handset on the deskset or press SPEAKER to hang up.

NOTES:

• If the private mailbox of the destination extension is off, the transferred call will only ring on the destination extension for five minutes. If the destination extension does not answer within that period, the transferred call ends.

• If the private mailbox of the destination extension is busy, the call ends.

• If the destination extension does not answer within five minutes, the extension which initiated the transfer can retrieve the call by pressing the corresponding line key.

51


Call transfer using intercom

Transfer a call and speak to the receiving party

You can transfer a call and speak to the receiving party before completing the transfer while on a call:

1. Press INTERCOM on the deskset while on a call. The call is put on hold.

2. Press or to scroll to a desired extension, then press

-OR-

MENU/ SELECT.

Intercom to:

>Ext 11 11

Ext 12 12

Ext 13 13

Use the dialing keys to enter the desired extension number.

3. The destination extension rings and the call is answered by lifting the handset or pressing SPEAKER . You can now talk to the destination party privately.

4. Press TRANSFER to transfer the call to the destination extension. The deskset returns to idle.

52


One touch

This deskset has 32 one- and two-touch memory locations (speed dial locations) where you can store the phone numbers or system extension numbers you wish to dial using fewer keys than usual. You can store up to

30 digits in each location.

You can access the first 16 locations using only the one-touch buttons. To access the remaining 16 locations, press LOWER and then the one-touch button for the desired location. You might wish to write the names, telephone numbers, or extension numbers of the one-touch entries on the directory card, using the light gray spaces for the upper 16 locations and the white spaces for the lower 16 locations.

Assign a one-touch entry

Use the following steps to program the one-touch keys.


2. Press or to scroll to One Touch, then press


3. Press or to scroll to Program, then press


System Setup

Ringers

Set Date/Time

>One Touch

4. The screen displays Enter Number:

5. Use the dialing keys to enter a telephone number (up to 30 digits) or an extension number.



View

One Touch

>Program

• You can include a pause while storing a dialing sequence that requires one during actual dialing.

Press or to choose Add pause, then press


Enter Number:

18005959511_

Select to:

Done

• Store a signal for switching to temporary tone signaling. If you have dial pause (rotary) service, this signal is required for some special services.



MENU/ SELECT. An F appears on the screen. Continue storing the number as usual.

53


One touch

Assign a one-touch entry (continued)

6. Press or to choose Done, then press MENU/ SELECT to save the setting and return to the previous menu. To exit without making changes, press or to choose Cancel, then press MENU/ SELECT, or press

CANCEL to previous menu.

7. The screen displays Press a 1-touch key to save

the number.

8. Press the desired one-touch key to store a the telephone number in the upper location.

-OR-

Press LOWER, then press the desired one-touch key to store the telephone number in the lower location.

Press a

1-touch key to save the number

One Touch #18

18005959511 9. The screen displays Number saved to 1-touch key briefly, and then One Touch #XX (XX represents the one-touch location) and the telephone number or extension number.

Edit

NOTE: If the one-touch location already has an assigned number, the screen displays

Replace 1-touch key memory? Press

MENU

/SELECT to replace the old number with the new one.

Review the one-touch entry




3. Press or to scroll to View, then press


>View

One Touch

Program

4. Press or to scroll to the desired one-touch location. The screen displays the one-touch location number and the telephone number or extension number.

To dial a one-touch entry

When the deskset is idle, press the desired one-touch button for the destination party in the upper location.

-OR-

When the deskset is idle, press LOWER, then press the one-touch button for the destination party in the lower location.

The deskset dials the one-touch number using the speakerphone.

54


One touch

Edit the one-touch key






4. Press or to scroll to the desired one-touch location.

5. Press MENU/ SELECT to select Edit.

6. The screen displays Edit Number. Use the dialing keys to edit the number.

One Touch #18

18005959511

Edit

Edit Number:

18005959511_

Select to:

Done





• Store a signal for switching to temporary tone signaling. If you have dial pause (rotary) service, this signal is required for some special services.




7. Press or to scroll to Done, then press MENU/ SELECT to save the setting.

Delete an one-touch key






4. Press or to scroll to the desired one-touch location.

5. Press /SKIP to scroll to Delete, then press

MENU/ SELECT.

6. The deskset displays Delete memory? Press

MENU/ SELECT to confirm. To exit without making changes, press CANCEL.

One Touch #18

18005959511

Delete

Delete memory?

55

Directory

About the directory

Use the directory to store names and phone numbers. Directory entries are not shared with other extensions. The console and each deskset have their own directories. If a cordless handset is registered to this deskset, the directory memory is shared between the deskset and its registered cordless handset.

Capacity

The directory of this deskset can store up to 50 entries, with a maximum of

15 alphanumeric characters (including spaces) for names and 30 digits for telephone numbers. A convenient search feature can help you quickly find and

dial numbers (page 59).

If there are already 50 entries, the screen sho ws Directory memory full when you try to create a new directory entry. Y ou cannot store a new number until you delete one. If you try to view the directory when there are no entries, the screen displays Directory 0 entry.

Exit the directory

On the deskset, press CANCEL to cancel an operation and return to previous screen.

56

Directory

Create directory entries

Create a new directory entry

Use the following steps to store a name and number in the directory.

1. When the deskset is idle, press DIRECTORY.

2. The deskset shows a summary with the number of directory entries stored. Press

MENU /SELECT to add an entry.

3. The screen displays Enter Name. Use the dialing keys to enter the name (up to 15 characters). Each time you press a key, the character on that key appears.

When entering a name in the directory, the first letter of each word is automatically capitalized. Additional key presses produce other characters on that key. See the chart below.

Dialing keys

7

8

9

5

6

3

4

1

2

0

*

# m p g j a d

1

1 t w

Space n q h k b e

.

2 u x

0

Enter Name

Christine Smith_ v y o r l i c f

3

-

Characters by number of key presses

4 5

(

6

)

7

*

8

#

9

&

A

D

G

J

B

E

H

K

C

F

I

L

2

3

4

5

T z

M s

U

W

N

P

V

X

O

Q

8

Y

6

R S

Z

7

9

10

/

11

,




4. Press MENU/ SELECT to save. The screen displays Enter Number. Use the dialing keys to enter the number (up to 30 digits).





57

Directory

Create directory entries

Create a new directory entry (continued)


Press or to choose Send tone, then press

MENU/ SELECT. A T appears on the screen. All numbers you enter after this will send touch-tone signals during dialing.

Enter Number

8005959511_

Done

Select to:


MENU/ SELECT. An F appears on the screen.

5. Press or to scroll to Done, then press MENU/ SELECT. To exit without making changes, press CANCEL, or press or to scroll to Cancel, then press MENU/ SELECT.

Review directory entries

1. When the deskset is idle, press DIRECTORY. The screen displays a summary with the number of directory entries stored.

Directory

XX entries

‘MENU’ =Add entry 2. Press or to browse through the directory. Entries appear alphabetically by the first letter in the name.

3. Press CANCEL twice to cancel an operation and return to idle mode.

58

Directory

Search directory

Search by name

The names appear in alphabetical order. Follow the steps below to search for directory entries on the deskset.

1. Press DIRECTORY on the deskset. The screen displays a summary with the number of directory entries stored.

2. Press or to browse through the directory.

3. Use the dial pad keys ( 2-9) to enter a letter to start a name search.

• If there is an entry matching the letter you press, the directory shows the first name beginning with that letter.

• If there is no entry matching the letter you press, the directory shows the next closest entry or the last entry.

For example, if you have the names Jennifer, Jessie, Kevin and Linda in your directory:

• If you press 5 (JKL) once, you see Jennifer.

• If you press 5 (JKL) twice, you see Kevin.

• If you press 5 (JKL) three times, you see Linda.

• To view Jessie, press while Jennifer is displayed.

59

Directory

Dial, delete or edit entries

You can dial, delete or edit a directory entry (name and number) when it is

shown on the deskset screen. You can use the directory review (page 58) or

name search (page 59) to show an entry.

Display dial

When a number is displayed on the screen, you can dial the number by lifting the corded handset, or pressing SPEAKER or the desired line key (LINE 1-LINE 4).

Delete an entry

1. When a directory entry appears, press MENU/ SELECT.

2. Press or to choose Delete, then press

MENU/ SELECT.

3. The deskset displays Delete contact? Press

MENU/ SELECT to confirm.

-OR-

32/50

Christine Smith

Edit

Copy to 1-touch

>Delete

When a directory entry appears, press DELETE, then press MENU/ SELECT to confirm.

60

Directory


Edit an entry


2. Press or to choose Edit, then press MENU/ SELECT.

3. The screen displays Enter Name. Use the dialing keys to edit the name. If you only want to edit the number, skip to step 4.




Enter Number. Use the dialing keys to edit the number.



32/50

Christine Smith

>Edit

Copy to 1-touch

Delete

Enter Name

Christine Smith_




Enter Number

8005959511_

Done

Select to:


Press or to choose Send tone, then press MENU/ SELECT.

A T appears on the screen. All numbers you enter after this will send touch-tone signals during dialing.



5. Press or to scroll to Done, then press MENU/ SELECT. To exit without making changes, press CANCEL.

61

Directory


Copy a directory entry to one touch


2. Press or to choose Copy to 1-touch, then press MENU/ SELECT.

3. The screen displays Enter Number. Use the dialing keys to edit the number.



32/50

Christine Smith

Edit

>Copy to 1-touch

Delete




Enter Number:

8005959511_

Select to:

Done


Press or to choose Send tone, then press MENU/ SELECT.

A T appears on the screen. All numbers you enter after this will send touch-tone signals during dialing.



4. Press or to scroll to Done, then press MENU/ SELECT.

5. The deskset displays Press a 1-touch key to save the number.

• Press the one-touch button for the destination party in the upper location.

-OR-

• Press LOWER, then press the one-touch button for the destination party in the lower location.


62

Caller ID

About the caller ID

This telephone supports caller ID services that most telephone service providers offer. Caller ID allows you to see the name, number, date and time of calls. Depending on your service subscription, you might see the caller’s number, or the caller’s name and number from the telephone service provider after the first or second ring. Caller ID information might not be available for every incoming call. Callers may intentionally block their names and/or telephone numbers.

This product can provide information only if both you and the caller are in areas offering caller ID service and if both telephone service providers use compatible equipment.

Information about caller ID with call waiting

Caller ID with call waiting lets you see the name and telephone number of the caller before answering the telephone, and while on another call.

It might be necessary to change telephone service to use this feature. Contact your telephone service provider if:

• You have both caller ID and call waiting, but as separate services (you might need to combine these services).

L1 NEW 001/090

Line 1

CHRISTINE SMITH

8005959511

11:00PM MON 12/21

• You only have caller ID service, or only call waiting service.

• You do not subscribe to caller ID or call waiting services.

There are fees for caller ID services. In addition, services may not be available in all areas.

This product can provide information only if both you and the caller are in areas offering caller ID service and if both telephone service providers use compatible equipment. The time and date, along with the call information, are from the telephone service provider.

NOTES:

• You can use this product with regular caller ID service, or you can use this product’s other features without subscribing to caller ID or combined caller ID with call waiting service.

• The format of telephone numbers displayed depends on the home area code you set (See Home area

code on page 32 for explanations and instructions on area code settings).

63

Caller ID

Caller ID information

How the caller ID information (call log) works

The telephone stores caller ID information for the last 200 incoming calls in the deskset. Entries are stored in reverse chronological order. The telephone deletes the oldest entry when the log is full to make room for new calls.

Each extension has independent caller ID information. Deleting the caller ID information on any one extension does not affect the caller ID information on other extensions.

If you have a cordless handset registered to this deskset, the caller ID memory is shared between the deskset and the cordless handset.

If you answer a call before the information appears on the screen, it does not show in the caller ID information.

L1 L2 L3 L4

Ext 12

Deskset

11:00PM MON 12/21

Review the caller ID information to determine who called, to easily return the call, or to copy the caller’s name and number into your directory or one-touch memory.

The time and date of the call and the caller’s name and telephone number are included in the display.

Appears when there are new or missed calls.

Caller’s name

Caller’s number

Time of call

L1 NEW 001/090

Line 1

CHRISTINE SMITH

8005959511

11:00PM MON 12/21 Date of call

If you subscribe to caller ID service, this phone automatically resets the time and date using the caller ID information from the first incoming call after initial setup, or each time the power resumes after a power outage.

NOTES:

• The caller ID information might not be available for every incoming call. Callers might intentionally block their names and/or telephone numbers.

• Each entry can store up to 30 digits for the telephone number and 15 characters for the name.

64

Caller ID

Caller ID operation

Memory match

If the incoming telephone number is an exact match with a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory.

For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory.

L1 NEW 001/090

Line 1

CHRISTINE SMITH

8005959511

11:00PM MON 12/21

NOTE: The number you see on your caller ID is in the format from the telephone service provider. It usually delivers 10-digit telephone numbers (area code plus telephone number).

The telephone system ignores the area code when searching for a match and displays the name of the first corresponding number from the directory.

Missed (new) calls indicator

When there are new or missed calls and you try to review the caller ID log by pressing CALL HISTORY, the screen shows XX New call(s).

All new or missed entries are counted as missed calls. Each time you review a call history entry with the icon NEW, the number of missed calls decreases by one. When all the entries in the caller ID information become old (have been reviewed), the system removes the missed calls alert from the display, and the

NEW indicator turns off.

Review the caller ID information

1. When the deskset is idle, press

CALL HISTORY. The deskset displays

XX New calls (the number of missed call) and

XX calls (the total number of missed calls and reviewed calls).

2. Press or to review the caller ID information. The caller ID entries are stored in reverse chronological order starting with the most recent entry.

3. To exit without making changes, press CANCEL.

Call History

XXX New calls

XXX calls

‘DELETE’=Del all

65

Caller ID


View dialing options

Although the incoming call history entries have 10 digits (the area code plus the seven-digit number), in some areas, you may need to dial the seven digits only,

L1 NEW 001/090

Line 1

1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change

CHRISTINE SMITH

8005959511

11:00PM MON 12/21

Press # and store the number of digits that you dial in the call history.

While reviewing the call history, press

18005959511

5959511

15959511

# (pound key) repeatedly on the deskset to

8005959511 show different dialing options for local and long distance numbers before dialing or saving the telephone number in the directory.

Dial a call history entry

1. When in the caller ID history, press or to browse the number you wish to call.

2. Lift the handset or press SPEAKER .

-OR-

To override automatic line selection, press the desired line key ( LINE 1-

LINE 4), then lift the handset to call.

Save a call history entry to the directory

66

Caller ID


1. When in the caller ID history, press or to browse to the number you wish to save.

2. Press MENU /SELECT , then press or to choose

Copy to DIR.

3. Press MENU/ SELECT. The screen displays Enter

Name. Use the dialing keys to edit the name.


L1 NEW 001/090

8005959511

>Copy to DIR

Copy to 1-touch

Delete



Enter Number. Use the dialing keys to edit the number.

L1

Enter Number

8005959511_

Done

Select to:









5. Press or to scroll to Done, then press MENU/ SELECT. To exit without making changes, press CANCEL.

NOTE: You will need to change how a caller ID number is dialed if the entry does not appear in the correct format. Caller ID numbers may appear with an area code that might not be necessary for local calls, or without a 1 that might be necessary for long distance calls (see

View dialing options on page 66 for more information).

67

Caller ID


Copy a caller ID entry to one touch

1. When the desired number appears, press MENU/ SELECT.

2. Press or to choose Copy to 1-touch, then press

MENU/ SELECT.

3. The deskset displays Press a 1-touch key to save

the number.

L1 NEW 001/090

8005959511

Copy to DIR

>Copy to 1-touch

Delete

• Press the one-touch button for the destination party in the upper location.

-OR-

• Press LOWER, then press the one-touch button for the destination party in the lower location.


Delete entries

To delete a call history entry:

1. When in the caller ID history, press or to browse to the number you wish to delete.

2. Press DELETE to delete the shown entry from the caller ID history.

3. The screen displays Caller ID deleted.

-OR-

1. When in the caller ID history, press or to scroll to the desired number you wish to delete.

2. Press MENU /SELECT, then press or to choose Delete.

3. Press MENU /SELECT, the screen displays

Caller ID deleted.

L1 NEW 001/090

8005959511

Copy to DIR

Copy to 1-touch

>Delete

To delete all call history entries:

1. When the deskset is idle, press CALL HISTORY.

2. Press DELETE. The screen displays All calls history deleted, then returns to the idle screen.

68

Caller ID

Reasons for missing caller ID information

Reasons for missing caller ID information

There are also occasions when other information or no information shows for various reasons:

On-screen message

PRIVATE NAME

Reason

The caller prefers not to show the name.

PRIVATE NUMBER The caller prefers not to show the phone number.

PRIVATE CALLER The caller prefers not to show the phone number and name.

UNKNOWN NAME Your telephone service provider cannot determine the caller’s name.

UNKNOWN NUMBER Your telephone service provider cannot determine the caller’s number.

UNKNOWN CALLER No information is available about this caller.

69


Private mailbox setup

This deskset has a private mailbox that can answer calls and record messages when the auto attendant of the console and the private mailbox of the deskset are turned on.

When the auto attendant in the console picks up a call, the caller has to enter the extension number of this deskset to access the private mailbox. The private mailbox answers the call after the ring delay time you set in the

Private mailbox delay section below.

Private mailbox on/off

You can turn the private mailbox on or off. The deskset displays MB when the private mailbox is set to On.

1. When the deskset is idle, press ANS SYS.

2. Press or to scroll to Private Mailbox, then press

MENU/SELECT or /SKIP.

3. Press or to scroll to Priv MB ON/OFF, then press MENU/SELECT or /SKIP.


5. Press MENU/SELECT or /SKIP to save the setting.

>On

Priv MB ON/OFF

Off

Private mailbox delay

Use this feature to choose how long this phone rings before the private mailbox picks up a call.



MENU /SELECT or /SKIP.

3. Press or to scroll to Priv MB Delay, then press

MENU /SELECT or /SKIP.

Priv MB Delay

6 seconds

4. Press or to choose the desired time ( 6 seconds to 40 seconds).

5. Press MENU /SELECT.

70



Announcement

An announcement plays when calls are answered by the private mailbox. The system has a default announcement, “Hello, please leave a message after the

tone.” You can use this announcement or record your own.

You can record an announcement up to 150 seconds.

To record the announcement:




3. Press or to scroll to Announcement, then press


4. Press or to scroll to Record, then press


5. Lift the handset or face the deskset, then record your announcement. The screen displays Record

OGM and the time elapsed. Press MENU/ SELECT to stop recording.

To play the announcement:






4. Press or to scroll to Play, then press


5. The screen displays Play OGM and the time elapsed.

Press MENU/ SELECT to stop the playback.

Private Mailbox

Priv MB ON/OFF

Priv MB Delay

>Announcement

Announcement

Play

>Record

Reset

Record OGM

00:15

Press SELECT to:

STOP

Announcement

>Play

Record

Reset

NOTE: When you are recording or playing your announcement and there are incoming calls, you can press or to view the caller ID information. To answer the call, lift the handset, or press the corresponding line key ( LINE 1-LINE 4), SPEAKER or HEADSET on the deskset.

71



To reset the announcement:






Announcement

Play

Record

>Reset

4. Press or to scroll to Reset, then press MENU/ SELECT or /SKIP. The screen displays Reset announcement to default?.

5. Press MENU/ SELECT to confirm.

Call intercept

When a caller is leaving a message on your private mailbox, you can stop the recording and talk to the caller by pressing the corresponding line key ( LINE 1-

LINE 4). Choose whether private incoming messages can be intercepted by the deskset during recording.




3. Press or to scroll to Call Intercept, then press



5. Press MENU/ SELECT or /SKIP to save the setting and return to the previous menu. To exit without making changes, press CANCEL.

Private Mailbox

Delete all megs

Record Memo

>Call Intercept

Call Intercept

>On

Off

72


Answering system setup

Remote access code

Use this code to select a three-digit number to allow remote access of the answering system from another telephone. You can change the code to any number from 000-999. This code is 333 by default.


2. Press or to scroll to Ans Sys Setup, then press


3. Press or to scroll to Remote Code, then press


4. The screen displays Remote Code. Use the dialing keys to enter a three-digit remote code.




Play Messages

Private Mailbox

>Ans Sys Setup

Record Time

Ans Sys Setup

>Remote Code

Msg Date/Time

Message Alert

333

Remote Code

Message date/time

The message date and time is set to Announce by default. During message playback, you hear the date and time the message was received. You can change this setting to skip the date and time information.




3. Press or to scroll to Msg Date/Time, then press


4. Press or to choose Announce or Skip.


Ans Sys Setup

Remote Code

>Msg Date/Time

Message Alert

Msg Date/Time

>Announce

Skip

73



Message alert

Use this feature to turn the audible message alert on or off.

If the message alert tone is on, the deskset beeps every 30 seconds when there are new messages in the private mailbox.




3. Press or to scroll to Message Alert, then press




Ans Sys Setup

Remote Code

Msg Date/Time

>Message Alert

>On

Message Alert

Off

Message Length

Use this feature to set the maximum length of each recorded message.

If you choose Greeting only, the caller hears the selected announcement but is not able to record a message. If you choose 1 minute, 2 minutes or

3 minutes, the caller can record a message up to that specific time period. If you choose Unlimited, the caller can record a message of any length, up to the remaining time for all messages and memos.




3. Press or to scroll to Message Length, then press MENU/ SELECT or /SKIP.

4. Press or to choose Greeting only, 1 minute,

2 minutes, 3 minutes, or Unlimited.


Ans Sys Setup

Msg Date/Time

Message Alert

>Message Length

Message Length

>Greeting only

1 minute

2 minutes

74



Call screening

Use this feature to choose whether incoming messages can be heard over the speaker when they are being recorded. If you turn call screening on, your hear the incoming message on your deskset when a call comes in.




3. Press or to scroll to Call Screening, then press




Ans Sys Setup

Message Alert

Message Length

>Call Screening

>On

Call Screening

Off

Recording time

Use this feature to check the remaining recording time in the system.


2. Press or to scroll to Record Time, then press


3. Press CANCEL to return to the previous menu.

Play Messages

Private Mailbox

Ans Sys Setup

>Record Time

Time left:

20:00

75


Answering system operation

New message indication

The icon displays on the deskset when there are new messages and/or memos in the private mailbox.

The MESSAGE WAITING indictor on the deskset flashes when there are new messages in private mailbox.

Call screening

If the answering system and call screening are turned on (see Call screening

on page 75), the announcement and the incoming message broadcast at the

deskset when a call arrives. During message recording, press /VOLUME or

VOLUME/ to adjust the volume.

Call intercept

When a caller is leaving a message on your private mailbox, you can stop the recording and talk to the caller by pressing the corresponding line key ( LINE 1-

LINE 4). You can turn this feature on or off. See Call intercept on page 72.

Message playback

You can choose to play the new messages only or play all messages (new messages and old messages).

By default, the system announces the date and time of the recording before playing each message. After the last message, you hear “End of the messages.”

>Play Messages

Private Mailbox

Ans Sys Setup

Record Time

To listen to messages in the mailbox:

1. While the deskset is idle, press ANS SYS on the deskset.

2. Press or to choose Play Messages, then press

MENU/ SELECT.

Play Messages

>Play new msgs

Play all msgs

3. Press or to choose Play new msgs to play the new messages only or

Play all msgs to play all the messages in the mailbox.

4. Press MENU/ SELECT or /SKIP to play the messages.

5. The system announces the number of messages, date and time the message was received, then starts playing the messages. If there are no messages in the mailbox, the system announces, “No new messages.” if you have chosen Play new msgs, or “No messages.” if you have chosen Play

all msgs.

NOTES:

• If you want to play the messages without hearing the date and time information, set the

Msg Date/Time option to Skip. For details, see Message date/time on page 73.

• When you are playing the messages and there are incoming calls, you can press or to view the caller ID information. To answer the call, lift the handset, or press the corresponding line key

( LINE 1-LINE 4), SPEAKER or HEADSET on the deskset.

76



Options during playback

When a message is playing, you can adjust the playback volume, skip, repeat, delete the message, or switch between speakerphone and handset earpiece.

When a message is playing on the deskset:

• Press /VOLUME or VOLUME/ to adjust the message playback volume.

• Press /SKIP after the date and time announcement to skip to the next message.

• Press /REPEAT to repeat the current message. Immediately press

/REPEAT after the date and time announcement to hear the previous message.

• Press to stop the message playback. Press to start the message playback.

• Press DELETE after the date and time announcement to delete the message. The system announces “Message deleted.”

• Lift the handset to listen to the message playback through the handset earpiece. Place the handset on the deskset or press SPEAKER to switch back to speakerphone.

Delete all private mailbox messages

You can use this feature to delete all messages stored in the private mailbox.




3. Press or to scroll to Delete all msgs, then press


4. The screen displays Delete all messages? Press

MENU/ SELECT to confirm. The screen displays All

messages are deleted.

Private Mailbox

Priv MB Delay

Announcement

>Delete all msgs

Delete all messages?

77



Record memo

Memos are messages you record as reminders for yourself. Play and delete them the same way as incoming messages.




3. Press or to scroll to Record Memo, then press


Record memo

00:15

Press SELECT to:

STOP

4. Lift the handset or face the deskset to record your memo. The screen displays

Record memo and the time elapsed. Press MENU/ SELECT to stop recording.

NOTE: When you are recording your memo and there are incoming calls, you can press

or to view the caller ID information. To answer the call, lift the handset, or press the corresponding line key ( LINE 1-LINE 4), SPEAKER or HEADSET on the deskset.

78


Remote access

Use this feature to reach your answering system remotely by calling any telephone line connected this deskset from any touch-tone telephone. Make sure the auto attendant feature of your UP416 console, and the private mailbox of the extension are turned on for this feature to work. Remote access can only play messages stored in the private mailbox.

To remotely reach the answering system:

1. Dial any telephone line connected to the console from any touch-tone telephone.

2. When the system answers, enter the extension number.

3. When the private mailbox of the extension answers, enter the three-digit remote access code ( 333 is the default code; see Remote access code on

page 73

to change it).

4. You can also enter the following remote commands.

Remote commands:

1

1 Press to play all new messages.

Press to play all messages.

2

Press within three seconds of the message playing to go back to the previous message.

Press after three seconds of the message playing to repeat the message currently playing.

3 Press to skip the current message.

7

Press to play private mailbox announcement.

• Press 9 and wait for the beep before speaking.

• Press # to stop recording.

8 Press to stop the playing message.

9

Press to start recording a memo.

• Press # to stop recording.

0 Press to turn the private mailbox on or off.

# Press during a message playback to delete current message.

Press during a message playback to delete all messages.

5. Hang up to end the call.

79


Remote access

NOTES:

• If you do not enter the valid remote access code after you enter the answering system successfully, the answering system starts to record the message after the tone.

• If the memory is full, the system announces, “Memory is full” when you try to record a memo by pressing 9. You cannot record new memo until some old messages in the mailboxes are deleted.

Check the system remaining space frequently to maintain availability of space (page 75).

80

Appendix

Deskset display screen messages

All messages are deleted

Call History

EMPTY

Caller ID deleted

Check network

Contact saved to Directory

DECT Headset registered

DECT Headset deregistered

Directory 0 entry

Directory memory full

All messages in the private mailbox are erased.

There are no entries in the caller ID history.

A Caller ID history is deleted.

The deskset cannot obtain an IP address.

A number is saved to the directory.

The cordless headset registration was successful.

The cordless headset is deregistered from the telephone system.

There are no directory entries.

The directory is full. You cannot save new entries unless you delete some current entries.

You have just ended a call.

The deskset extension is on a call.

Ended

Extension busy.

Please try again later

Handset registered

Handset deregistered

Int.

Intercom from:

Intercom to:

The cordless handset registration was successful.

The cordless handset is deregistered from the telephone system.

The deskset is on an intercom call.

There is an intercom call coming in.

The deskset is making an intercom call.

81

Appendix


Line is not available at this time

The telephone line cord is not plugged into the console; or

The line you are trying to reach is on a conference call; or

Call privacy is turned on on the line your are trying to reach.

The telephone line X is in use.

There is an incoming call from line X.

Line X

Line X

Incoming call

No answer.


No IP assigned.

Check network.

Number already saved

Number saved to

1-touch key

Obtain IP from

DHCP server?

Phone is set to default

Redial deleted

Redial empty

Registering

DECT Headset...

Registering handset...

(Put handset on cradle to start)

Registration failed

The destination extension does not answer the intercom call.

There is no IP assigned to the deskset.

The telephone number you have entered is already stored in the directory.

The number is saved to the one-touch memory.

The deskset will obtain an IP address from the DHCP server.

The deskset telephone settings are reset to default settings.

A redial list entry is deleted.

The redial list is empty.

The deskset is registering a cordless headset.

The deskset is registering a cordless handset.

Registration of a cordless handset or a DECT headset is failed.

82

Appendix


All telephone lines are in use.

System busy.


Transfer from:

Transfer Line X to:

Unable to obtain

IP. Please check

DHCP server.

XX New calls

There is a transferred call from the console or a deskset extension.

The deskset is transferring a call to a system extension.

The deskset is unable to obtain an IP address. You may need to check the DHCP server.

There are new calls in the caller ID history.

83

Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below.

For customer service, visit our website at businessphones.vtech.com or call

1 (800) 595-9511. In Canada, dial 1 (800) 267-7377.

The deskset fails to obtain an IP from the Ethernet switch or router.

• Make sure your Ethernet switch or router is properly installed and plugged into the Ethernet network.

• Make sure the DHCP is enabled on your router, so that it can allocate

IP automatically.

• You may need to enter a static IP to the deskset. Refer to Network setup on

page 26 for details.

The deskset displays Check Network.

• Make sure your deskset is connected to the Ethernet switch or router properly.

• If you have set a static IP manually, you need to reboot the deskset to apply the new setting.

• Your router may have reassigned a new IP address to the deskset. Reboot the deskset to update.

• You Ethernet cable may be defective. Try installing a new one.

My telephone base doesn’t work at all.

• Make sure the power cord is securely plugged in.

• Make sure you plug the Ethernet cable securely and firmly into the deskset and the Ethernet switch or router.

• Refer to

Deskset installation on pages 10-11 to reset the system. Allow at least

one minute for the deskset to reset.

• This system is not compatible with any other VTech 4 line business telephones, except for the UP416 and UP407 telephones.

There is no dial tone.

• First try all the suggestions above.

• Make sure you plug the handset cord securely and firmly into the the deskset and the corded handset.

jack on

• Your Ethernet cable might be defective. Try installing new ones.


• Make sure a line is selected. Press a line key or SPEAKER .

• If there is no dial tone when you press HEADSET, make sure the corded

Use only headset is firmly connected to the jack.


MS2085 Engraving:

5.1

Use only

Supplied

Adapter

L4 L3/4 L2 L1/2

84

Appendix

Troubleshooting

I cannot dial out.

• First try all the suggestions above.

• Make sure you have a dial tone before dialing. The corded handset might take a second or two to connect the deskset and produce a dial tone. This is normal. Wait an extra second before dialing.

• Make sure the deskset is set to the correct dial mode (pulse dial or tone dial) for the service in your area. Refer to

Dial mode on page 33 to set the dial

mode.

• If the other telephones in your building are having the same problem, contact your telephone service provider.

I cannot switch a call from the deskset to the UP407 cordless handset.

• Make sure the system has only one line operating. You cannot switch the call from the deskset to your UP407 cordless handset if there is more than one telephone line in operation.

The deskset obtained an IP from the Ethernet switch or router but is not connected to the console.

• You have to enter the name of the console and assign an extension number to this deskset after an IP is obtained. Refer to Deskset

installation on pages 12-14 for details.

• Make sure both the console and deskset are directly connected to the

My computer can’t connect to the network after plugging the Ethernet cable through the PC port ( ).

Use only

Supplied

Adapter

MS2015 Engraving:

• Make sure the deskset is connected to power. The PC port (

Use only

) does not work when the deskset does not have power source or during a

MS2085 Engraving: power outage.

MS2015 Engraving:

MS2085 Engraving:

• Make sure you plug the Ethernet cable connecting to the Ethernet switch

Use only

Supplied

Adapter

L3/4 L2 L1/2

5.1

computer into the PC port ( ).

Use only

Supplied

MS2015 Engraving: 5.1

Use only

Supplied

Adapter L4

The network connection speed on my computer drops significantly after

).

Use only

Supplied

Adapter

• If you are using Gigabit Ethernet system, the connection speed drops to

100M after plugging the Ethernet cable through the PC port (

5.1

Use only

Supplied

Adapter

L3/4 L2 L1/2

).

Use only

Supplied

Adapter

L3/4 L2 L1/2

MS2085 Engraving:

5.1

Adapter L4 L3/4 L2 L1/2

5.1

Use only

Supplied

Adapter

L4 L3/4 L2 L1/2

85

Appendix

Troubleshooting

The deskset flashes Check network when idle.

• Make sure you plug the Ethernet cable connecting to the Ethernet switch or router into the Ethernet port and the Ethernet cable connecting to the computer into the PC port.

• If you changed to a new Ethernet switch or router, make sure the discovery method matches to the console. Refer to

Discovery method on page 28 to

set the discovery method.

I cannot make intercom calls.

• Make sure you choose the correct extension.

• The destination telephone might be on an external call. Wait and try again.

• Make sure the INTERCOM light is off before you make an intercom call. If the light is on, the system is busy or the intercom is unavailable. Try again when the intercom light goes off.

• Check to make sure that each system extension has a unique extension number. Refer to

Set extension number on page 24 for details.

I cannot transfer outside calls.

• If you are on a conference call with another telephone in the same system, the call cannot be transferred.

• If the destination telephone is on an outside call or intercom call with another system telephone, the call cannot be transferred.

• Check to make sure that each system extension has a unique extension number. Refer to

Set extension number on page 24 for details.

I cannot join a conversation in progress.

• The call privacy feature prevents another set on the system from interrupting a conversation. Make sure you turn off call privacy during a call. See Call

privacy on pages 34 and 41.

I hear a double-beep sound every 30 seconds.

• There is a call on hold at this extension. Press the LINE key of the call on hold to return to the call and turn off the reminder beep.

I get noise, static, or weak signals on my cordless handset even when I’m near the deskset.

• You may be able to improve the performance of your deskset by installing your new deskset as far as possible from any other existing corded or cordless telephone system that may already be installed.

• Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

86

Appendix

Troubleshooting

• Do not install this deskset near a microwave oven or on the same electrical outlet. You might experience decreased performance while the microwave oven is operating.

• If you plug your telephone in with a modem or a surge protector, plug the deskset (or modem/surge protector) into a different location. If this does not solve the problem, relocate your deskset or modem farther apart from one another, or use a different surge protector.

• Relocate your telephone to a higher location. The telephone might have better reception in a high area.


The deskset display screen is blank.

• Make sure the power cord is connected to both the deskset and an electrical outlet not controlled by a wall switch.

My calls fade in and out while I’m using my corded handset.

• If you have a corded headset plugged into the telephone, try unplugging it and firmly plugging it in again.

• If you are using the speakerphone when this problem occurs, eliminate any background noise. Noise from the television, radio, or other appliances might cause the speakerphone to cut in and out. Try engaging the MUTE button when you are not speaking or eliminating the background noise.

My deskset does not ring when I receive a call.

• Make sure that the ringer is not off. Refer to

Ringer volume on page 30 in this

user’s manual.

• Make sure the telephone line cords, power cord and Ethernet cable are plugged in securely.

• Make sure the system is properly set up. Refer to Deskset installation on

pages 10-11 for details.


• Test a working telephone at the telephone jack. If another telephone has the same problem, contact your telephone service provider.

• The telephone line cord might be defective. Try installing a new line cord.

• Make sure that the Line group assignment is correct. See Line group section on UP416 console’s user’s manual for more details.

87

Appendix

Troubleshooting

My caller ID isn’t working.

• Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone base.

• The caller must be calling from an area that supports caller ID.

• Both your and your caller’s telephone service providers must use caller ID compatible equipment.

• Make sure the area codes are set correctly on the deskset. See

Home area code on page 32 for details.

System does not receive caller ID when on a call.

• Make sure you subscribe to caller ID with call waiting features from your telephone service provider. Caller ID feature works only if both you and the caller are in areas offering caller ID service, and if both telephone service providers use compatible equipment.

The outgoing announcement is not clear.

• When recording the announcement, make sure you speak in a normal tone of voice about nine inches from the deskset.

• Make sure there is no background noise (television, music, traffic, etc.) when recording.

The private mailbox does not record messages.

• Make sure the auto attendant is turned on at the console.

• Make sure the private mailbox is turned on at the deskset (page 70).

• Make sure the memory of the answering system is not full. Please refer to the

Recording time on page 75 in the user’s manual. If the memory is full,

the system announces “Memory full” and then hangs up. You need to delete some old messages in order to make room for new messages.

• If

Greeting only is selected in the Message length menu (page 74), the

answering system only plays the outgoing announcement. It does not record incoming message.

The private mailbox does not answer after the correct delay ring.

• Make sure the auto attendant is turned on at the console.

• Make sure the private mailbox is turned on at the deskset (page 70).

• If all four outgoing telephone lines are in use, the system cannot answer incoming calls.

88

Appendix

Troubleshooting

The private mailbox is recording incomplete messages.

• If the message length is not set to unlimited and a caller leaves a very long message, part of it may be lost when the system disconnects the call after the set message length. See

Message Length on page 74 for details.

• If the caller pauses for longer than seven seconds, the system stops recording and disconnects the call.

• If the system’s memory becomes full during message recording, the system stops recording and disconnects the call.

• If the caller’s voice is very soft, the system may stop recording and disconnect the call.

I have difficulty hearing messages.

• Press /VOLUME to increase the speaker volume on the deskset.

The answering system does not respond to remote access commands.

• Make sure you are using the correct remote access code (page 73).

• Make sure you are calling from a touch-tone telephone (away from home).

When dialing a number, you should hear tones. If you hear clicks, then it is not a touch-tone telephone and cannot activate the answering system.

• The answering system might not detect the remote access code when your announcement is playing. Wait until the announcement is over before entering the code.

• There might be interference on the telephone line you are using. Press the dial pad keys firmly when dialing.

I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work.

• Make sure your computer is powered on.

• Make sure your Internet connection is working properly.

• Make sure that the software is installed and running for your nontraditional telephone service.

• Make sure to plug your USB telephone adapter into a dedicated USB port on your computer. Do not plug it into a multiple port USB hub (USB splitter) that is not powered.

• In a few rare instances, the USB port on your computer may not have enough power. Try using a USB hub with its own external power supply.

• If you are using a firewall, it may prevent access to your nontraditional telephone service provider. Contact your service provider for more information.

89

Appendix

Troubleshooting

Common cure for electronic equipment.

If the telephone base does not seem to be responding normally, do the following (in the order listed):

1. Disconnect the power from the deskset.

2. Wait a few minutes.

3. Connect the power to the deskset.

4. Wait for the deskset to synchronize its connection. This will take at least one minute to finish.

90

Appendix

Maintenance

Taking care of your telephone

• Your telephone base contains sophisticated electronic parts, so you must treat it with care.

• Avoid rough treatment.

• Place the corded handset down gently.

• Save the original packing materials to protect your telephone base if you ever need to ship it.

Avoid water

• You can damage your telephone base if it gets wet. Do not use the corded handset in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.

Electrical storms

• Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, take caution when using electric appliances during storms.

Cleaning your telephone

• Your telephone base has a durable plastic casing that should retain its luster for many years.

Clean it only with a soft cloth slightly dampened with water or a mild soap.

• Do not use excess water or cleaning solvents of any kind.

Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL

YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL, then pull the unit out by the unplugged cords.

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Appendix

FCC part 68 and ACTA

This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX.

This identifier must be provided to your telephone service provider upon request.

The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with the applicable Part 68 rules and technical requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines. See Installation Instructions in the user’s manual.

The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called. The REN for this product is encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more information, please contact your telephone service provider.

This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to telephone line, ensure the connection of this equipment does not disable your alarm equipment. If you have questions about what will disable the alarm equipment, consult your telephone service provider or a qualified installer.

If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the

Limited Warranty.

If this equipment is causing harm to the telephone network, the telephone service provider may temporarily discontinue your telephone service. The telephone service provider is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone service provider is required to inform you of your right to file a complaint with the FCC. Your telephone service provider may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product. The telephone service provider is required to notify you if such changes are planned.

If this product is equipped with a corded or cordless handset, it is hearing aid compatible.

If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:

Remain on the line and briefly explain the reason for the call before hanging up.

Perform such activities in off-peak hours, such as early morning or late evening.

Industry Canada

This device complies with Industry Canada licence-exempt RSS standard(s).

Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada technical specifications were met.

The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface.

The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.

This product meets the applicable Industry Canada technical specifications.

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Appendix

FCC part 15

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

This Class A digital apparatus complies with Canadian requirements:

CAN ICES-3 (A)/NMB-3(A)

Cet appareil numérique de classe A est conforme à l’exigence canadienne:

CAN ICES-3 (A)/NMB-3(A)

WARNING: Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Caution: To maintain the compliance with the FCC’s RF exposure guideline, place the base unit at least 20cm from nearby persons.

93

Appendix

Limited warranty

1. What does this limited warranty cover?

The manufacturer of this VTech product warrants to the holder of a valid proof of purchase

(“CONSUMER” or “you”) that the product and all accessories provided in the sales package

(“PRODUCT”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the PRODUCT operating instructions. This limited warranty extends only to the CONSUMER for products purchased and used in the United States of America and Canada.

2. What will be done if the PRODUCT is not free from defects in materials and workmanship during the limited warranty period (“materially defective PRODUCT”)?

During the limited warranty period, VTech’s authorized service representative will repair or replace at VTech’s option, without charge, a materially defective PRODUCT. If we repair the PRODUCT, we may use new or refurbished replacement parts. If we choose to replace the PRODUCT, we may replace it with a new or refurbished PRODUCT of the same or similar design. We will retain defective parts, modules, or equipment. Repair or replacement of the PRODUCT, at VTech’s option, is your exclusive remedy. VTech will return repaired or replacement products to you in working condition. You should expect the repair or replacement to take approximately 30 days.

3. How long is the limited warranty period?

The limited warranty period for the PRODUCT extends for TWO (2) YEARS from the date of purchase. If VTech repairs or replaces a materially defective PRODUCT under the terms of this limited warranty, this limited warranty also applies to repaired or replacement PRODUCT for a period of either (a) 90 days from the date the repaired or replacement PRODUCT is shipped to you or (b) the time remaining on the original two-year limited warranty; whichever is longer.

4. What is not covered by this limited warranty?

This limited warranty does not cover:

• PRODUCT that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water, or other liquid intrusion; or

• PRODUCT that has been damaged due to repair, alteration, or modification by anyone other than an authorized service representative of VTech; or

• PRODUCT to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or

• PRODUCT to the extent that the problem is caused by use with non-VTech accessories; or

• PRODUCT whose warranty/quality stickers, PRODUCT serial number plates or electronic serial numbers have been removed, altered or rendered illegible; or

• PRODUCT purchased, used, serviced, or shipped for repair from outside the United States of

America or Canada, or used for commercial or institutional purposes (including but not limited to products used for rental purposes); or

• PRODUCT returned without a valid proof of purchase (see item 6 below); or

• Charges for installation or setup, adjustment of customer controls, and installation or repair of systems outside the unit.

94

Appendix

Limited warranty

5. How do you get warranty service?

To obtain warranty service, visit businessphones.vtech.com or call 1 (800) 595-9511. In Canada, please dial 1 (800) 267-7377.

NOTE: Before calling for service, please review the user’s manual; a check of the PRODUCT’s controls and features may save you a service call.

Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the

PRODUCT(s) to the service location. VTech will return repaired or replaced PRODUCT under this limited warranty to you. Transportation, delivery or handling charges are prepaid. VTech assumes no risk for damage or loss of the PRODUCT in transit. If the PRODUCT failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the cost of repair prior to any further repair activity.

You must pay for the cost of repair and return shipping costs for the repair of products that are not covered by this limited warranty.

6. What must you return with the PRODUCT to get warranty service?

You must:

• Return the entire original package and contents including the PRODUCT to the service location along with a description of the malfunction or difficulty; and

• Include a “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased

(PRODUCT model) and the date of purchase or receipt; and

• Provide your name, complete and correct mailing address, and telephone number.

7. Other limitations

This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other written or oral communications related to this PRODUCT. VTech provides no other warranties for this PRODUCT. The warranty exclusively describes all of VTech’s responsibilities regarding the

PRODUCT. There are no other express warranties. No one is authorized to make modifications to this limited warranty and you should not rely on any such modification.

State/Provincial Law rights: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.

Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability

(an unwritten warranty that the PRODUCT is fit for ordinary use) are limited to one year from date of purchase. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the PRODUCT or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this PRODUCT. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Please retain your original sales receipt as proof of purchase.

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Appendix

Technical specifications

RF frequency band

Channels

Operating temperature

1921.536MHz - 1928.448MHz

5

32°F - 122°F

0°C - 50°C

5.1VDC @1200mA Telephone base voltage

(AC adapter output)

Ethernet Network Ports 10/100 Mbps RJ-45 Port

96

Index

A

Add a handset 20

Add a headset 21, 23

Add a one-touch entry 53

Alert tones 5

Announcement 71–72

Answer a call 38

Answer an intercom call 50

Auto-redial 46

Auto set IP 26

B

Blind transfer 51

C

Caller ID 63–69

Call history 65

Call intercept 72, 76

Call privacy 34, 41

Call screening 75, 76

Call transfer 51, 52

Call waiting 39

Capacity 56

Cardiac pacemakers ii

Chain dialing 43

Change the extension number 24

Conference call 47–49

Contrast 33

D

Date 31

Default setting 36

Delay 70

Deregister handset 22

Deregister headset 22

Deskset installation 10–15

Dialing options 66

Dial mode 33

Directory 56–62

Directory card 2

Display dial 60

97

E

End a call 37

End a conference call 47, 48

End an intercom call 50

F

FCC, ACTA and IC regulations 92–93

Flash 39

H

Handset deregistration 22

Handset registration 20

Handsfree use 38

Hold 40

Hold reminder 35

Home area code 32

I

Icons 4

Important safety information i–ii

Indication 5, 37, 76

J

Join a call 48

K

Key tone 32

L

Language 31

Lights 5

Limited warranty 94–95

Line indicators 37

Listening volume 39

M

Mailbox setup 70–75

Maintenance 91

Make a call 37

Make an intercom call 50

Memo 78

Memory match 65

Menu settings 24

Index

Message date/time 73

Message indication 76

Message playback 76

Missed (new) calls indicator 65

Mute 39

N

Navigation keys 1

Network information 29

New message indication 76

O

One-touch 53–55

One-touch keys 2

On hook dialing (predialing) 38

Operation 37–55

Overview 1–3

P

Pacemaker patients ii

PC port 8

Phonebook (directory) 56

Predialing 38

Prime line 25

Privacy 34, 41

Private mailbox 70–72

Pulse dialing 33

R

Record a call 42

Redial 44

Register a deskset 12–15

Register a handset 20

Register a headset 21

Remote access 79–80

Rename deskset 35

Review call history 65

Review directory 58

Ringer melody 30

Ringer volume 30

S

Screen contrast 33

Search by name 59

Search for a contact 59

Set Date/Time 31

Set default 36

Set static IP 14–15, 27–28

Settings 30–35

Speakerphone 38

Switch between lines 40

System setup 24–29

T

Technical specifications 96

Telephone operation 37–55

Temporary tone dialing 39

Time 31

Transfer a call 51, 52

Troubleshooting 84–90

Two-way recording ii

V

Volume 30, 39

Volume control 39

W

Wall mount 16–19

Warranty 94–95

Website 36

98

Source of music files for the Music on hold feature:

FreeMusicArchive.org. Used under open license.

Designed to fit your home.

And your life.

VTech Communications, Inc.

A member of THE VTECH GROUP OF COMPANIES.

VTech is a registered trademark of VTech Holdings Limited.

Specifications are subject to change without notice.

© 2014 VTech Communications, Inc.

All rights reserved. 04/14. UP406_WEBCIB_V1.0

Document order number: 91-007438-010-100

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