Canon MG5100 series Product specifications

Office All-In-One
series
Quick Start Guide
series
Quick Start Guide
The following FINE Cartridges are compatible with this product.
For information on product specifications, please visit our website at
www.usa.canon.com
QT5-1366-V01
XXXXXXXX
© CANON INC. 2007
PRINTED IN THAILAND
QT51366V01
Getting Help from Canon
Ordering Information
For additional supplies, use the following descriptions and order numbers.
Help Us Help You Better
Description
Before you contact Canon, please record the following information.
FINE Cartridges
Serial Number (located on the inside of the product): ____________________________________
Model Number (located on the top of the product): ______________________________________
Setup CD-ROM number (located on the CD-ROM): _____________________________________
PG-30 Black
CL-31 Color
PG-40 Black
CL-41 Color
PG-50 Black
CL-51 Color
Order #
1899B002
1900B002
0615B002
0617B002
0616B002
0618B002
Canon Specialty Papers
Purchase Date:__________________________________________________________________
Customer Technical Support Sequence*
1. Internet — www.canontechsupport.com
For quick and comprehensive self-help in an intuitively guided interactive troubleshooting
environment, the place to start is our helpful tech support web site. In addition, the latest
driver downloads, answers to frequently asked questions, product information, and “where to
buy” instructions are found here.
2. Email Tech Support — www.canontechsupport.com
For individual attention to a special issue, try emailing our friendly technical support
representatives, specially trained to communicate quick, easy, and logical solutions to your
inquiries within 24 hours.
3. Toll-Free Live Tech Support — (1-800-828-4040)
This option provides live telephone technical support, free of service charges, MondaySaturday (excluding holidays), during your product’s 1 year limited warranty period.
Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752).
4. Extended Service and Support — www.canonesp.com
Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended
service program that provides up to three full years of service and support coverage at a very
attractive price. CarePAK offers toll-free Canon technical support and includes Canon’s
superb InstantExchange product replacement program. For further information about
extending your Canon service and support, call (1-800-385-2155), or visit our Web site at
www.canonesp.com. CarePAK must be purchased during your product’s warranty period.
For more information and updated program specifics, please visit our web site at
www.canontechsupport.com.
All Occasion Photo Cards (4" x 8"/ 50 sheets)
Glossy Photo Paper Credit Card Size (100 sheets)
High Resolution Paper (8.5" x 11"/ 100 sheets)
Matte Photo Paper (4" x 6"/ 120 sheets)
Matte Photo Paper (8.5" x 11"/ 50 sheets)
Photo Paper Glossy (4" x 6"/ 50 sheets)
Photo Paper Glossy (4" x 6"/ 100 sheets)
Photo Paper Glossy (8.5" x 11"/ 50 sheets)
Photo Paper Glossy (8.5" x 11"/ 100 sheets)
Photo Paper Plus Double Sided (5" x 7"/ 10 sheets)
Photo Paper Plus Double Sided (8.5" x 11"/ 10 sheets)
Photo Paper Plus Double Sided Album Kit (5" x 7")
Photo Paper Plus Double Sided Album Kit (8.5" x 11")
Photo Paper Plus Glossy (4" x 6"/ 50 sheets)
Photo Paper Plus Glossy (4" x 6"/ 120 sheets)
Photo Paper Plus Glossy (5" x 7"/ 20 sheets)
Photo Paper Plus Glossy (8.5" x 11"/ 20 sheets)
Photo Paper Plus Semi-gloss (4" x 6"/ 50 sheets)
Photo Paper Plus Semi-gloss (8" x 10" / 20 sheets)
Photo Paper Plus Semi-gloss (8.5" x 11"/ 20 sheets)
Photo Paper Pro (4" x 6"/ 20 sheets)
Photo Paper Pro (4" x 6"/ 75 sheets)
Photo Paper Pro (8" x 10"/ 20 sheets)
Photo Paper Pro (8.5" x 11"/ 15 sheets)
Photo Paper Pro (8.5" x 11"/ 30 sheets)
Photo Stickers (16 stickers/sheet, 5 sheets/pack)
1029A069
9157A023
1033A011
7981A014
7981A004
0775B021
0775B022
0775B023
0775B024
9981A006
9981A005
0041B005
0041B006
7980A012
7980A022
7980A019
7980A006
1686B014
1686B017
1686B020
1029A014
1029A027
1029A059
1029A004
1029A028
0001C001
Call 1-800-OK-CANON to locate a dealer near you, or visit the Canon eStore at
www.estore.usa.canon.com.
© 2007 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and may be a registered trademark
or trademarks in other countries. All other product and brand names are trademarks of their respective owners. As an ENERGY
* Support program specifics are subject to change without notice.
STAR® partner, Canon U.S.A., Inc. has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.
series
Office All-In-One
Quick Start Guide
Canon PIXMA MX310 series Office All-In-One Quick Start Guide.
Copyright
This manual is copyrighted by Canon U.S.A., Inc. with all rights reserved. Under the copyright laws,
this manual may not be reproduced in any form, in whole or in part, without the prior written consent
of Canon U.S.A., Inc.
© 2007 Canon U.S.A., Inc.
Disclaimer
Canon U.S.A., Inc. has reviewed this manual thoroughly in order that it will be an easy-to-use guide
to your Canon PIXMA MX310 series Office All-In-One. All statements, technical information and
recommendations in this manual and in any guides or related documents are believed reliable, but
the accuracy and completeness thereof are not guaranteed or warranted, and they are not intended
to be, nor should they be understood to be, representation or warranties concerning the products
described.
Specifications are subject to change without notice.
As an ENERGY STAR® Partner, Canon Inc. has determined that this product meets the ENERGY
STAR® guidelines for energy efficiency.
All information regarding non-Canon products was compiled from publicly available information. No
representation is made regarding the accuracy thereof.
About Consumables
Consumables (ink tanks / FINE Cartridges) are available for 5 years after production has stopped.
Trademarks
z “Microsoft” is a registered trademark of Microsoft Corporation.
z “Windows” is a trademark of Microsoft Corporation, registered in the U.S. and other countries.
z “Windows Vista” is a trademark of Microsoft Corporation.
z “Macintosh” and “Mac” are trademarks of Apple Inc., registered in the U.S. and other countries.
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
Table of Contents
Before Using the Machine .............................2
Operation Panel..............................................2
Menu Items .....................................................4
Turning the Machine On and Off ....................6
Handling the Original Document.....................8
Loading Printing Paper .................................11
Copying .........................................................19
Making Copies ..............................................19
Changing the Copy Settings .........................19
Using Useful Copy Functions .......................21
Printing from Your Computer......................22
Printing with Windows...................................22
Printing with Macintosh.................................23
Scanning Images ..........................................24
Scanning Methods ........................................24
Printing Photographs Directly
from a Compliant Device .......................25
Printing Photographs Directly
from a Compliant Device ..............................25
About PictBridge Print Settings.....................27
Faxing ............................................................30
Preparing the Machine for Fax .....................30
Registering Sender Information ....................34
Registering the Destination...........................39
Sending Faxes..............................................42
Using Other Useful Sending Functions.........46
Receiving Faxes ...........................................47
Using Other Useful Receiving Functions ......53
Document Stored in Memory ........................54
Summary of Reports and Lists .....................57
The Print Result Not Satisfactory
When Copying .............................................. 88
Printing Does Not Start................................. 88
Paper Does Not Feed Properly .................... 89
Paper Jams .................................................. 90
Document Jams............................................ 91
Error Message Appears on the Computer
Screen .......................................................... 94
Error Message Appears on a PictBridge
Compliant Device ......................................... 96
Scanning Problems ...................................... 97
Problems Receiving Faxes........................... 97
Problems Sending Faxes ............................. 99
Telephone Problems .................................. 100
Appendix..................................................... 101
How to Use the Documentation Provided... 101
Reading the On-screen Manuals................ 102
Specifications ............................................. 103
Safety Precautions..................................... 107
Legal Limitations on Use of Your Product
and Use of Images ..................................... 110
Users in the U.S.A. ..................................... 111
Users in Canada......................................... 116
Users in New Zealand ................................ 117
Index............................................................ 118
Routine Maintenance ...................................59
When Printing Becomes Faint or Colors
Are Incorrect .................................................59
Printing the Nozzle Check Pattern................60
Examining the Nozzle Check Pattern ...........61
Print Head Cleaning......................................62
Print Head Deep Cleaning ............................63
Aligning the Print Head .................................64
Replacing a FINE Cartridge..........................66
Keeping the Best Printing Results ................72
Cleaning Your Machine ................................73
Troubleshooting ...........................................77
An Error Message Is Displayed
on the LCD....................................................78
LCD Cannot Be Seen At All..........................81
An Unintended Language Is Displayed
on the LCD....................................................81
Cannot Install the MP Drivers .......................82
Cannot Connect to Computer Properly.........83
Print Results Not Satisfactory .......................84
1
Before Using the Machine
Operation Panel
(1) (2) (3)(4) (5)(6)
(7)
(8)
(20) (19) (18)
(9)
(17)
(16) (15)
(10) (11) (12)
(14) (13)
(1) ON/OFF button / Power lamp
Turns the machine on and off. Lights or flashes green to indicate the power status. Before
turning on the machine, make sure the Document Cover is closed.
(2) COPY button
Switches the machine to copy mode.
(3) In Use/Memory lamp
Flashes when the telephone line is in use. Lights when there are documents stored in the
machine’s memory.
(4) FAX button
Switches the machine to fax mode.
(5) Alarm lamp
Lights or flashes orange when an error, such as paper-out or ink-out, occurs.
(6) SCAN button
Switches the machine to scan mode. In scan mode, the machine scans a document to
your computer according to the settings selected. To use this button, the machine must
be connected to a computer. For details, refer to the Scanning Guide on-screen manual.
(7) Menu button
Accesses the menus and settings to customize operation of your machine.
(8) LCD (Liquid Crystal Display)
Displays messages, menu selections, and the operational status.
(9) Numeric buttons
Enter numerical values such as the number of copies, as well as fax/telephone numbers
and characters.
(10) Redial/Pause button
Redials the last number called using the Numeric buttons. Also enters pauses between
or after numbers when dialing or registering numbers.
(11) Black button
Starts black & white copying, scanning, or faxing.
(12) Stop/Reset button
Cancels operations such as copying, scanning, or faxing, or a print job in progress.
(13) Color button
Starts color copying, scanning, or faxing.
2
Before Using the Machine
(14) Coded Dial button
Press this button and a two-digit code to dial a pre-registered fax/telephone number.
(15) Tone button
Switches temporarily to tone dialing. Also changes the mode when entering characters.
(16) OK button
Finalizes your selection for the menu or setting item.
Dismisses the error message and resumes the machine’s normal operation after
resolving a printing error or removing jammed paper.
Ejects documents remaining in the ADF.
(17) [ (-) and ] (+) buttons
Scroll through menu selections, and increase or decrease the number of copies.
For the fax settings, [ cancels the entered character, and ] enters a space between
characters.
(18) Back button
Returns the LCD to the previous screen.
(19) Settings button
Configures the page size, media type, and image correction settings.
(20) FAX Quality button
Sets the scan contrast and resolution of the fax you are sending.
Before Using the Machine
3
Menu Items
Press the Menu button to display the menu items.
You can specify the special copy settings, various fax settings, or perform the machine maintenance
by using these menu items.
Press the Settings button to display the setting items in copy mode or fax mode.
You can specify the various print settings in copy mode, or page size and media type settings in fax
mode by using these setting items.
Press the FAX Quality button to display the fax quality setting items in fax mode.
You can specify the scan contrast and fax resolution.
For details, refer to the User’s Guide on-screen manual.
Note
z You can select DEVICE SETTINGS and MAINTENANCE in any mode.
z Direct Printing mode is displayed only when a PictBridge compliant device is connected to the machine.
z COPY mode
Menu button
SPECIAL COPY*1
FRAME ERASE
STICKER COPY
BORDERLESS COPY
IMAGE REPEAT
2-ON-1
4-ON-1
COLLATED COPY
FAX SETTINGS
See “FAX SETTINGS” in FAX mode.
DEVICE SETTINGS
MAINTENANCE
Settings button
ENLARGE/REDUCE (page 19)
PAGE SIZE (page 20)
MEDIA TYPE (page 20)
INTENSITY (page 20)
IMAGE QUALITY (page 20)
DEVICE SETTINGS and
MAINTENANCE under each mode
contains the following menu items.
z DEVICE SETTINGS
PRINT SETTINGS*1
EXTENDED AMOUNT
PICTBRIDGE SET (page 29)
PAGE SIZE
MEDIA TYPE
PRINT QLTY
BORDERLESS PRINT
IMAGE ENHANCEMENT
OTHERS*1
AUDIBLE TONES
COUNTRY SELECT*2
LANGUAGE SETTING
QUIET MODE
RESTORE DEFAULT*1
z MAINTENANCE
NOZZLE CHECK (page 60)
CLEANING (page 62)
DEEP CLEANING (page 63)
ALIGN PRINT HEAD (page 64)
HEAD ALIGN PRINT (page 64)
ROLLER CLEANING (page 74)
BOTTOM CLEANING (page 75)
4
Before Using the Machine
RX SETTINGS*1
z FAX mode
Menu button
AUTO PRINT RX
FAX SETTINGS
ECM RX
FAX PRIORITY MODE
RECEIVE MODE SET (page 47)
FAX PRIORITY MODE
DRPD:FAX RNG PAT*3
FAX ONLY MODE
RING COUNT
DRPD*3
MAN/AUTO SWITCH
NETWORK SWITCH*2
REMOTE RX
TEL PRIORITY MODE
RX IMG REDUCTION
RX START SPEED
MEMORY REFERENCE (page 54)
RX REPORT
PRINT MEMORY LIST
PRINT DOCUMENT
DEVICE SETTINGS
DELETE DOCUMENT
MAINTENANCE
PRNT REPORT/LIST (page 57)
Settings button
ACTIVITY REPORT
PAGE SIZE (page 52)
SPEED DIAL LIST
MEDIA TYPE (page 52)
USER’S DATA LIST
FAX Quality button
MEMORY LIST
SCAN CONTRAST (page 42)
CODED DIAL REGIST (page 39)
FAX RESOLUTION (page 43)
USER SETTINGS (page 34)
DATE/TIME SETTING
DATE
DISPLAY*1
z SCAN mode
Menu button
SUMMER TIME SET*2
DEVICE SETTINGS
UNIT TEL NUMBER
MAINTENANCE
UNIT NAME
TX TERMINAL ID*1
OFFHOOK
ALARM*1
z Direct Printing mode
Menu button
VOLUME CONTROL*1
DEVICE SETTINGS
RX RING LEVEL*1
MAINTENANCE
TEL LINE TYPE (page 32)
ACTIVITY REPORT*1
TX SETTINGS*1
ECM TX
PAUSE TIME
*1
*2
AUTO REDIAL
TX START SPEED
*3
For details, refer to the User’s Guide
on-screen manual.
This setting may not be available
depending on the country or region of
purchase.
US and Canada only.
COLOR TX
TX REPORT
DIAL TONE DETECT
Before Using the Machine
5
Turning the Machine On and Off
Turn on the machine before printing.
„ Turning on the Machine
Before turning on the machine, confirm the following.
z The FINE Cartridges are installed properly.
If you are using the machine connected to a computer, confirm also the following.
z The machine is connected to your computer (or a compatible device).
z The MP Drivers are installed.
Note
If preparatory operations above are not complete, follow your setup sheet to complete them.
1
Press the ON/OFF button to turn on the
machine.
The Power lamp flashes and then remains lit
green.
Important
If the Alarm lamp lights up or flashes orange and an
error message is displayed on the LCD, see “An Error
Message Is Displayed on the LCD” on page 78.
2
If you are using the machine connected to a
computer, turn on your computer.
„ Turning off the Machine
1
To turn off the machine, press the ON/OFF
button.
When the Power lamp stops flashing, the machine
is turned off.
Important
About the Power Plug
When removing the power plug after turing off the
machine, be sure to confirm that the Power lamp is
not lit. If the power plug is removed from the wall outlet
with the Power lamp still lit or flashing green, the
machine may become unable to print.
See “Keeping the Best Printing Results” on page 72.
Note
The power cannot be turned off while the machine is
sending or receiving a fax, or when there are unsent
faxes stored in the machine’s memory.
6
Before Using the Machine
z Screen-saver Mode
The LCD goes out if the machine is not operated for about five minutes*.
Perform a print operation to restore the display.
* You cannot change the wait time before the LCD goes out.
Note
When you want to restore the display, perform any operation such as copying, faxing, or scanning,
or press any button except for the ON/OFF button. When you press the ON/OFF button while the
machine is in Screen-saver mode, the machine turns off.
Before Using the Machine
7
Handling the Original Document
This section describes how to load the original document on the Platen Glass or the ADF.
„ Original Document Requirements
The original documents you load on the Platen Glass or the ADF for copying, scanning, or faxing
must meet these requirements:
Platen Glass
Document type z Paper documents
z Photographs
ADF
Multipage documents of the same size,
thickness, and weight
z Books
z Documents that are not
suitable for the ADF
Size (W x L)
Max. 8.5 x 11.7 inches / 216
x 297 mm
Max. 8.5 x 14.0 inches / 216 x 356 mm
Min. 5.8 x 5.8 inches / 148 x 148 mm
Quantity
1 sheet
z Max. 30 pages of A4- or Letter-sized sheets
(20 lb / 75 gsm paper), up to 0.16 inches / 4
mm in height
z Max. 5 pages of Legal-sized sheets (20 lb /
75 gsm paper), up to 0.04 inches / 1 mm in
height
z 1 sheet for sizes other than these
Thickness
Max. 0.39 inches / 10 mm
0.002 to 0.005 inches / 0.06 to 0.13 mm
Weight
–
13 to 24 lb / 50 to 90 gsm
„ Loading Original Documents
Load originals to copy, scan, or fax on the Platen Glass or the ADF.
Note
z Make sure any glue, ink, correction fluid, or the like on the original document is completely dry
before loading it on the Platen Glass or the ADF.
However, do not load glued originals in the ADF even if the glue is dry, as this may cause paper
jams.
z Remove all staples, paper clips, and the like before feeding the document.
z Load Legal-size documents in the ADF.
z Do not load the following types of documents in the ADF. They will jam.
– Wrinkled or creased paper
– Curled paper
– Torn paper
– Paper with holes
– Glued paper
– Carbon paper or carbon-backed paper
– Surface treated paper
– Onion skin or thin paper
– Photograph or thick paper
8
Before Using the Machine
z Using the Platen Glass
1
Load the original document on the Platen
Glass.
(1)
(1) Lift the Document Cover.
(2) Load the original with the side to be copied,
scanned, or faxed facing down on the Platen
Glass.
Place the original in landscape orientation and
align the upper corner of it with the alignment
mark as shown in the figure on the right.
(2)
Important
z Do not place any objects weighing more than 4.4 lb / 2.2 kg on the Platen Glass.
z Do not press or put weight on the original with pressure exceeding 4.4 lb / 2.2 kg.
Doing so may cause the scanner to malfunction or the Platen Glass to break.
Note
z The machine cannot scan the shaded area in the figure below.
(A)
(A) 0.04 inches / 1 mm
z When copying, the area you can scan depends on the printable area of the media. See “Printing
Area” in the User’s Guide on-screen manual.
2
Gently close the Document Cover.
Before Using the Machine
9
z Using the ADF
Note
Set a document on the Platen Glass if you want to scan it at optimum quality.
1
2
3
Remove any documents from the Platen Glass.
Open the Document Tray.
Load the document in the ADF.
Load the document with the side you want to copy,
scan, or fax facing up in the ADF.
4
Adjust the Document Guides to match the
document width.
Note
Ensure that the edge of the document stack is in line
with the Paper Size Mark (A) imprinted on the
Document Tray.
(A)
10
Before Using the Machine
Loading Printing Paper
This section describes how to load printing paper in the Rear Tray.
z Using Specialty Media
Canon recommends that you use Canon genuine media to ensure optimal print quality.
z Photo Quality Media
z Glossy Photo Paper
z Matte Photo Paper
z Media Suited for Business
Documents
z High Resolution Paper
z Photo Paper Plus Double Sided
z Photo Paper Plus Glossy
z Photo Paper Plus Semi-gloss
z Photo Paper Pro
z Photo Stickers
Before Using the Machine
11
„ Paper Handling
z Recommended Paper and Requirements
Media Type
Model*1 Paper
Support
Load Limit
Paper
Paper
Media Type
Output
Thickness Machine
Tray Load Lever*2
Setting
Limit
Printer
Driver
Setting
Plain Paper*3
—
100 sheets
50 sheets
PLAIN
PAPER
Plain Paper
Left
Envelopes*4
—
10 envelopes 1 envelope Right
—
Envelope
High
Resolution
Paper*4
HR101N
80 sheets
50 sheets
Left
—
High
Resolution
Paper
Super White
Paper
SW-201 80 sheets
50 sheets
Left
PLAIN
PAPER
Plain Paper
Glossy Photo
Paper*5
GP-401
*6
Left
GLOSSY
Glossy Photo
Paper
Left
GLOSSY
Glossy Photo
Paper
Left
MATTE
Matte Photo
PHOTO PAPR Paper
Left
GLOSSY
Left
PHOTO
Photo Paper
PAPER PLUS Plus Glossy
Glossy Photo
Paper
“Everyday
Use”*5
Matte Photo
Paper
Photo Paper
Glossy
Photo Paper
Plus Semigloss*5
A4, Letter, 5"
x 7" / 127.0 x
GP-501 177.8 mm
and 8" x 10" /
203.2 x
254.0 mm:
10 sheets
MP-101
4" x 6" /
101.6 x
GP-502
152.4 mm,
Wide, and
SG-101, Credit card:
SG-201 20 sheets
Glossy Photo
Paper
Photo Paper
Pro*5
PR-101
Left
PHOTO
PAPER PRO
Photo Paper
Plus Glossy*5
PP-101
Left
PHOTO
Photo Paper
PAPER PLUS Plus Glossy
Photo Paper
Plus Double
Sided*4*7
PP101D
1 sheet
Left
—
Photo
Stickers*8
PS-101
1 sheet
Left
PHOTO
Photo Paper
PAPER PLUS Plus Glossy
T-Shirt
Transfers*4
TR-301
1 sheet
Right
—
12
Photo Paper
Pro
Photo Paper
Plus Double
Sided
T-Shirt
Transfers
*1
Paper with a Model Number is Canon specialty media. Refer to the instruction manual
supplied with the paper for detailed information on the printable side and notes on handling
paper. For information on the paper sizes available for each Canon genuine paper, visit our
website. You may not be able to purchase some Canon genuine papers depending on the
country or region of purchase. Paper is not sold in the US by Model Number. Purchase paper
by name.
*2
If the corners or edges of the paper are smudged, try to print with the Paper Thickness Lever
set to the right. It may improve print quality.
Reset the Paper Thickness Lever to the left when you finish printing.
For details on the Paper Thickness Lever, refer to “Inside” in “Main Components” of the User’s
Guide on-screen manual.
Before Using the Machine
*3
Proper feeding of paper may not be possible at the maximum capacity depending on the type
of paper or environmental conditions (either very high or low temperature and humidity). In
such cases, reduce the sheets of paper you load at a time to around half (around 0.2 inches /
5 mm in paper stack height).
*4
Available only when printing from your computer.
*5
When loading paper in stacks, the print side may be marked as it is fed in or sheets may be
stuck to one another causing them not to be fed properly. In this case, load one sheet at a
time.
*6
We recommend that you remove the previously printed sheet from the Paper Output Tray
before continuously printing to avoid blurs and discoloration.
*7
This paper cannot be used in Macintosh®.
*8
When copying onto sticker paper, be sure to select STICKER COPY in SPECIAL COPY.
Refer to “Copying on Stickers (STICKER COPY)” in “Using Useful Copy Functions” of the
User’s Guide on-screen manual.
Important
z Put unused paper back into the package, and store them avoiding heat, humidity, and direct
sunlight.
z Do not touch the printed surface nor stack the printed sheets until the ink is fixed.
Note
For a detailed description of printing media types, refer to “Printing Media” in the User’s Guide onscreen manual.
z Media Types You Cannot Use
Do not use the following types of paper. Using such paper will not only produce unsatisfactory
results, but can also cause the machine to jam or malfunction. Additionally, when printing on A5
or smaller sized paper, do not use paper thinner than a post card, including plain paper or
notepad paper cut to a small size.
z Folded, curled, or wrinkled paper
z Damp paper
z Paper that is too thin (weighing less than 17 lb / 64 gsm)
z Paper that is too thick (plain paper, except for Canon genuine paper, weighing more than 28
lb / 105 gsm)
z Picture postcards
z Postcards affixed with photos or stickers
z Any type of paper with holes
z Paper that is not rectangular
z Paper bound with staples or glue
z Paper with adhesives
z Paper decorated with glitter, etc.
Before Using the Machine
13
„ Loading Paper
Important
z Load A4, Letter, or Legal-sized plain paper when receiving faxes.
z If you cut plain paper to 4" x 6" / 101.6 x 152.4 mm, 5" x 7" / 127.0 x 177.8 mm, or 2.13" x 3.39"
/ 54.0 x 86.0 mm (credit card-size) for a trial print, it can cause paper jams.
z You cannot print on postcards affixed with photos or stickers.
z Always load paper in portrait orientation (A). Loading paper in landscape orientation (B) can
cause the paper to be jammed.
(A)
(B)
Note
z We recommend using genuine Canon photo media when printing photographs. For details on
the specialty media Canon provides for use with its various printers, see “Using Specialty
Media” on page 11.
When Printing on Plain Paper
z You can use general copy paper or Canon’s Super White Paper. When printing on both sides,
we recommend Canon’s Super White Paper Double-Sided.
Paper size:
– Standard sizes: A4, B5, A5, Letter, and Legal
– Non-standard sizes: 2.13 x 3.39 inches to 8.5 x 23 inches / 54.0 x 86.0 mm to 215.9 x 584.2
mm
Paper weight: 17 to 28 lb / 64 to 105 gsm (non-Canon genuine plain paper)
1
Flatten the four corners of the paper before loading it.
Note
z Align the edges of paper neatly before loading. Loading paper without aligning the edges may
cause paper jams.
z If paper is curled, hold the opposing curled corners and gently bend them in the opposite
direction until the paper becomes completely flat. See “Paper is curled.” on page 87.
z To avoid curling, handle paper as follows.
– Put unused paper back into the package and keep them on a level surface.
– Take out only the necessary number of sheets from the package, just before printing.
14
Before Using the Machine
2
Prepare to load paper.
(1)
(1) Open the Rear Tray and pull out the Paper
Support.
Put your finger in the rounded indent of the
Paper Support and pull it out until it stops.
(2)
(4)
(2) Open the Paper Output Tray.
Put your finger in the rounded indent beside
the Paper Output Tray and open it gently.
(3) Open the Output Tray Extension.
Open up and set the Output Tray Extension
completely by pressing down the hollow on its
front side.
(3)
(4) Adjust the position of the Paper Thickness Lever.
Set it to the right when printing on envelopes or T-shirt transfers, and left when printing on
any other type of paper. See “Paper Handling” on page 12.
Note
If the corners or edges of the paper are smudged, try to print with the Paper Thickness Lever
set to the right. It may improve print quality.
Reset the Paper Thickness Lever to the left when you finish printing.
For details on the Paper Thickness Lever, refer to “Inside” in “Main Components” of the User’s
Guide on-screen manual.
3
Load the paper.
(A)
(1)
(1) Load the paper in the Rear Tray with the print
side facing UP.
(2) Align the paper stack against the right side of
the Rear Tray.
(3) Pinch the Paper Guide and slide it against the
left side of the paper stack.
(2)
(3)
* Do not load higher than the Load Limit
Mark (A).
4
Specify the page size and media type settings according to the loaded paper.
Note
z When performing copy direct printing without using a computer, select the size and type of the
loaded paper using the Operation Panel.
For details on settings, see “Changing the Copy Settings” on page 19 or “Changing the Print
Settings” on page 52.
z When using the machine connected to a computer, select the size and type of the loaded paper
in Page Size (or Paper Size) and Media Type in the printer driver.
For details on printer driver settings, see “Printing with Windows” on page 22 or “Printing with
Macintosh” on page 23.
Before Using the Machine
15
„ Loading Envelopes
Use either European DL or US Comm. Env. #10-sized envelope.
Important
z You need to print from the computer to print on envelopes.
z Do not use the following envelopes:
– Envelopes with a double flap (or sticker flaps)
– Envelopes with an embossed or treated surface
– Envelopes with pressure seals
– Envelopes whose gummed flaps are already moistened and adhesive
1
Prepare the envelopes.
z Press down on all four corners and edges of the envelopes to flatten them.
z If the envelopes are curled, hold the opposite corners and gently twist them in the opposite
direction.
z If the flap of an envelope is curled, flatten it.
z If the leading edge of an envelope is puffed up or curled, use a pen to press the envelope
flat and sharpen the crease.
Press the envelope flat, working from the middle to the edge.
* The above illustrations show a side view of the leading edge of the envelope.
Important
The envelopes may jam in the machine if they are not flat or the edges are not aligned.
Make sure that no curl or puff exceeds 0.1 inches / 3 mm.
16
Before Using the Machine
2
Load the envelopes.
(1) Load the envelope against the right side of the
Rear Tray.
Load with the address side facing UP and the
rear flaps DOWN on the left.
Up to 10 envelopes can be loaded at once.
(B)
(1)
(2)
(2) Pinch the Paper Guide and slide it against the
left side of the envelope.
(3)
(3) Set the Paper Thickness Lever to the right.
(A)
(A) Printing orientation
(B) Make sure the flaps are folded.
Note
Reset the Paper Thickness Lever to the left when you finish printing. For details on the Paper
Thickness Lever, refer to “Inside” in “Main Components” of the User’s Guide on-screen
manual.
3
Specify the settings in the printer driver.
(1) Select Envelope in Media Type.
(2) Select the size for envelopes.
In Windows®, select DL Env. or Comm. Env. #10 in Page Size.
In Macintosh, select DL Envelope or #10 Envelope in Paper Size.
(3) Select Landscape in Orientation.
Important
Be sure to set the printer driver setting properly. If you do not, the address will be printed in the
wrong direction.
Note
For details on printer driver settings, see “Printing with Windows” on page 22 or “Printing with
Macintosh” on page 23.
Before Using the Machine
17
„ Loading Small-Sized Paper
You can use 4" x 6" / 101.6 x 152.4 mm, 5" x 7" / 127.0 x 177.8 mm, and Credit card-sized papers.
1
Load the paper.
(1) Load the paper against the right side of the
Rear Tray with the print side facing UP.
(2) Pinch the Paper Guide and slide it against the
left side of the paper stack.
2
(1)
(2)
Specify the page size and media type settings according to the loaded paper.
Note
z When performing copy direct printing without using a computer, select the size and type of the
loaded paper using the Operation Panel.
For details on settings, see “Changing the Copy Settings” on page 19.
z When using the machine connected to a computer, select the size and type of the loaded paper
in Page Size (or Paper Size) and Media Type in the printer driver.
For details on printer driver settings, see “Printing with Windows” on page 22 or “Printing with
Macintosh” on page 23.
18
Before Using the Machine
Copying
Making Copies
This section describes the basic procedure to make copies.
1
Turn on the machine.
See “Turning the Machine On and Off” on page 6.
2
3
Press the COPY button.
Load paper.
See “Loading Printing Paper” on page 11.
4
Load the original on the Platen Glass or the ADF.
See “Loading Original Documents” on page 8.
5
Specify the copy settings.
(1) Press the [ or ] button, or the Numeric buttons to specify the number of copies (max.
99 copies).
(2) Press the Settings button to adjust the settings as necessary.
For details, see “Changing the Copy Settings” on page 19.
6
Press the Color button for color copying, or the Black button for black & white
copying.
Changing the Copy Settings
You can change the copy settings such as the page size, media type, or image quality.
Press the Settings button repeatedly to switch the item to set.
Note
z The
(asterisk) on the LCD indicates the current setting.
z The settings of the page size, media type, and image quality are retained even if the machine is turned
off.
„ ENLARGE/REDUCE
Select the reduction/enlargement method.
For details, refer to “Reducing or Enlarging a Copy” in “Making Copies” of the User’s Guide onscreen manual.
Ex: 1.ENLARGE/REDUCE
PRESET RATIO
PRESET RATIO / ZOOM / FIT-TO-PAGE
Copying
19
„ PAGE SIZE
Select the page size of the loaded paper.
Ex: 2.PAGE SIZE
A4
8.5"x11" / 8.5x14 / A4 / B5 / A5 / 4"x6" / 5"x7" / CREDIT CARD SIZE
Note
Some of these are not available depending on the country or region of purchase.
„ MEDIA TYPE
Select the media type of the loaded paper.
Ex: 3.MEDIA TYPE
PLAIN PAPER
PLAIN PAPER / PHOTO PAPER PRO / PHOTO PAPER PLUS / MATTE PHOTO PAPR /
GLOSSY
„ INTENSITY
Change the intensity.
Ex: 4.INTENSITY
MANUAL ADJUST
MANUAL ADJUST / AUTO ADJUST (A)
Note
z If you select AUTO ADJUST (A), load the document on the Platen Glass.
z If you select MANUAL ADJUST, use the [ button to decrease the intensity or the ] button to
increase it.
If you select AUTO ADJUST (A), A appears on the LCD.
„ IMAGE QUALITY
Adjust print quality according to the original.
Ex: 5.IMAGE QUALITY
STANDARD
STANDARD / HIGH / FAST
Note
z FAST can be selected only when this setting is set to PLAIN PAPER.
z When using FAST, if the quality is not as good as expected, select STANDARD or HIGH and try
copying again.
z Select HIGH to copy in grayscale. Grayscale renders tones in a range of grays instead of black
or white.
20
Copying
Using Useful Copy Functions
For details, refer to “Using Useful Copy Functions” in the User’s Guide on-screen manual.
Reducing or Enlarging a Copy
(ENLARGE/REDUCE)
Copying Thick Originals Such as Books
(FRAME ERASE)
Copying on Stickers
(STICKER COPY)
Copying without Borders
(BORDERLESS COPY)
Platen Glass
16 stickers
Repeating an Image on a Page
(IMAGE REPEAT)
Copying Two Pages to Fit
onto a Single Page
(2-ON-1)
Copying Four Pages to Fit
onto a Single Page
(4-ON-1)
Making Multiple Copies
of an Entire Document
(COLLATED COPY)
Copying
21
Printing from Your Computer
This section describes procedure for basic printing.
Printing with Windows
Note
Depending on your application program, operations may differ. For details, refer to the instruction manual
of your application.
The steps described in this section are for printing in Windows Vista™ operating system (hereafter
referred to as “Windows Vista”).
1
Turn on the machine and load the paper in the machine.
See “Turning the Machine On and Off” on page 6 and “Loading Printing Paper” on page 11.
2
3
4
5
Create a document or open a file to print using an appropriate application software.
Select Print on the application software’s File menu.
Make sure that Canon XXX Printer (where
“XXX” is your machine’s name) is selected in
Select Printer, and click Preferences (or
Properties).
Specify the required settings and click OK.
Note
For details on the printer driver functions, click Help or
Instructions to view the online help or the PC Printing
Guide on-screen manual. Instructions is only
displayed when the on-screen manuals are installed.
6
22
Click Print (or OK).
Printing from Your Computer
Printing with Macintosh
Note
Depending on your application program, operations may differ. For details, refer to the instruction manual
of your application.
The steps described in this section are for printing in Mac® OS X v.10.4.x.
1
Turn on the machine and load the paper in the machine.
See “Turning the Machine On and Off” on page 6 and “Loading Printing Paper” on page 11.
2
3
4
5
6
7
8
9
Create a document or open a file to print using an appropriate application software.
Select Page Setup on the application
software’s File menu.
Make sure that your machine’s name is
selected in Format for.
Select the page size of the loaded paper in
Paper Size.
Click OK.
Select Print on the application software’s File
menu.
Select Quality & Media in the pop-up menu.
Specify the required settings.
Note
For details on the printer driver functions, click
to
view the PC Printing Guide on-screen manual. If the
on-screen manuals are not installed, the PC Printing
Guide on-screen manual is not displayed even if
is
clicked.
10 Click Print.
Printing from Your Computer
23
Scanning Images
You can scan images from the machine to a computer without printing them and save them in
popular image types such as JPEG, TIFF, bitmaps, or PDF. If you are scanning printed text, you can
use the OCR (Optical Character Recognition) software to convert it to text data.
Scanning Methods
You can select from the various scanning methods.
z If You Want to Edit or Print the Scanned Images
MP Navigator EX enables you to edit the scanned images, such as optimizing or trimming.
You can also start application software from MP Navigator EX to edit or print the scanned
images.
For detailed operations of MP Navigator EX, refer to the Scanning Guide on-screen manual.
You can also use the Operation Panel to open MP Navigator EX as well as open it using the
computer.
See “Opening MP Navigator EX using the Operation Panel” on page 24.
z If You Want to Scan Originals with Advanced Settings
ScanGear enables you to scan originals with advanced settings such as the resolution.
For detailed operations of ScanGear, refer to the Scanning Guide on-screen manual.
Besides the above-mentioned methods, you can use a TWAIN- or WIA- (Windows Vista and
Windows XP only) compliant application software and the Control Panel (Windows Vista and
Windows XP only) to scan originals with this machine. For detailed operations, refer to the Scanning
Guide on-screen manual.
„ Opening MP Navigator EX using the Operation Panel
1
(Macintosh only) Prepare your computer before scanning.
This operation is not necessary for Mac OS X v.10.4.x.
For details, refer to “Scanning Methods” in the User’s Guide on-screen manual.
2
Turn on the machine.
See “Turning the Machine On and Off” on page 6.
3
Load the original document on the Platen Glass or the ADF.
See “Handling the Original Document” on page 8.
4
24
Press the SCAN button, then press the Color or Black button.
Scanning Images
Printing Photographs Directly from a
Compliant Device
You can connect a PictBridge compliant device such as a digital camera, camcorder, or mobile
phone using a USB cable recommended by the device’s manufacturer, and print recorded images
directly without using a computer.
z Connectable Devices
PictBridge is an industry standard enabling a range of digital photo solutions, including the direct
printing of photos from a digital still camera, camcorder or mobile phone* without the need to use
a computer. A device can be connected to this machine for direct printing regardless of the
manufacturer or the model as long as it complies with the PictBridge standard.
* PictBridge compliant digital still cameras, digital camcorders, and camera-equipped mobile
phones are hereafter collectively referred to as “PictBridge compliant device”.
A device with this mark is PictBridge compliant.
z Printable Image Data Format
This machine prints images taken with a DCF (Design rule for Camera File system) ver. 1.0/2.0compatible digital camera (Exif ver. 2.2/2.21 compliant), as well as PNG files.
Printing Photographs Directly from a Compliant
Device
To connect a PictBridge compliant device to this machine, use a USB cable recommended by the
device’s manufacturer.
Caution
Do not connect any equipment other than PictBridge compliant devices to the Direct Print Port of the
machine. If you do so, electric shock, fire, or damage to the machine could result.
Important
Never disconnect the USB cable during printing unless when explicitly allowed to by the PictBridge
compliant device. When disconnecting the USB cable between the PictBridge compliant device and
machine, follow the instructions given in the device’s instruction manual.
Note
When printing photos with the PictBridge compliant device connected to the machine, we recommend the
use of the AC adapter supplied with the device. If you are using the device battery, be sure to charge it
fully.
1
Prepare for printing.
(1) Turn on the machine.
See “Turning the Machine On and Off” on page 6.
(2) Load paper.
See “Loading Printing Paper” on page 11.
Printing Photographs Directly from a Compliant Device
25
2
Connect the PictBridge compliant device to the machine.
Note
Depending on the model or brand of your device, you may have to select a print mode compliant
with PictBridge before connecting the device. You may also have to turn on the device or select
Play mode manually after connecting the device to the machine.
Perform necessary operations on the PictBridge compliant device before connecting it to this
machine according to instructions given in the device’s instruction manual.
(1) Make sure that the PictBridge compliant device
is turned off.
(2) Connect the PictBridge compliant device to the
machine using a USB cable recommended by
the manufacturer of the device.
The device turns on automatically.
If your device does not turn on automatically,
turn it on manually.
(3) Set up the PictBridge compliant device for
direct printing.
will appear on the LCD of the device when
the machine is correctly connected.
3
(2)
Specify the print settings such as paper type and layout.
See “About PictBridge Print Settings” on page 27.
You can make settings using the menu on the LCD of your PictBridge compliant device.
Select the size and type of paper that you loaded in the machine.
If your PictBridge compliant device does not have setting menu, change the setting from the
machine. For details, see “Setting on the Machine” on page 29.
4
26
Start printing from your PictBridge compliant device.
Printing Photographs Directly from a Compliant Device
About PictBridge Print Settings
„ Settings on a PictBridge Compliant Device
This section describes the print settings on a PictBridge compliant device. When operating the
device, be sure to follow the instructions given in the instruction manual of your PictBridge
compliant device.
Note
z In the following description, names of setting items are given according to those used in Canonbrand PictBridge compliant devices. Setting item names may be different depending on the
brand or model of your device.
z Some setting items explained below may not be available on some devices. In this case, the
settings made on the machine are applied. Also, when some items are set to Default on a
PictBridge compliant device, the machine settings for these items are applied. For details, see
“Setting on the Machine” on page 29.
z Paper Size and Paper Type Settings
The following sizes and types of printing paper can be used when printing from a PictBridge
compliant device.
z Paper size
4" x 6" / 101.6 x 152.4 mm, 5" x 7" / 127.0 x 177.8 mm*1, Credit card, 8" x 10" / 203.2 x 254.0
mm, A4, Letter, Wide*1
z Paper type
Paper Type Setting
Loadable Paper*3
Plain Paper*2
Super White Paper or other plain paper
Photo
Photo Paper Plus Glossy
Glossy Photo Paper
Glossy Photo Paper “Everyday Use”
Photo Paper Glossy
Photo Paper Plus Semi-gloss*4
Photo Stickers*5
Fast Photo
Photo Paper Pro
The available page sizes vary depending on the media type. For details, visit our website.
*1 Can be selected only on certain Canon-brand PictBridge compliant devices.
*2
Plain Paper can be selected for Paper type only when Paper size is set to A4 or 8.5" x
11" (Letter). When Paper type is set to Plain Paper, borderless printing will be disabled
even when Layout is set to Borderless.
*3 You may not be able to purchase some Canon genuine papers depending on the country
or region of purchase.
*4 When printing on Photo Paper Plus Semi-gloss 8" x 10" / 203.2 x 254.0 mm (SG-201),
select 20 x 25 cm/8" x 10" for Paper size and Default for Paper type.
* Select PHOTO PAPER PLUS for MEDIA TYPE in the PICTBRIDGE SET setting on the
machine.
See “Setting on the Machine” on page 29.
*5
Exclusively used to print photo stickers. When printing on sticker paper, select 10 x 15 cm/
4" x 6" in Paper size and Photo for Paper type. Do not set Layout to Borderless.
Printing Photographs Directly from a Compliant Device
27
z Layout Setting
Various layout options are available.
z Bordered/Borderless: You can select whether or not to print an image with a border.
z N-up: You can use this option when printing on sticker paper, or A4- or Letter-sized paper.
Sticker paper: When you select 10 x 15 cm/4" x 6" for Paper size, you can print 16 images
on a single sheet of paper.
A4- or Letter-sized paper: When you select A4 or 8.5" x 11" (Letter) for Paper size, you can
print 4 images on a single sheet of paper.
z Shooting Info (Exif Data): You can print shooting info (Exif Data) along with the image. The
following two options are available.
1-up*1: Prints the shooting info (Exif Data) in the margin of selected individual images.
20-up*2: Prints 20 images specified with DPOF*3 and their shooting info (Exif Data) in list
format on a single sheet of paper.
z 35 mm Film Style Layout (Contact Printing Layout)*2: You can print the multiple images
specified with DPOF*3 in a list format that looks like a negative film.
Besides the above options, you can also specify to print an index of images in the DPOF*3 print
settings menu.
*1
You can use this option only when 10 x 15 cm/4" x 6", 13 x 18 cm/5" x 7", 20 x 25 cm/8" x
10", A4 or 8.5" x 11" (Letter) is selected for Paper size.
*2
You can use this option only when A4 or 8.5" x 11" (Letter) is selected for Paper size.
*3
DPOF (Digital Print Order Format) is a standard format to record the specified information
regarding images, such as which image or number of copies to print.
z Date/File No. Print Setting
You can specify whether the date and/or file number will be printed.
Note
z If the images already have dates superimposed when shot, set this PictBridge setting item to
Off. If you select Date, File No., or Both, the date and/or file number will be printed over the
date printed by the device’s function.
z Depending on the paper size and layout, the date will only be printed even when Both is
selected.
z Image Optimize Setting
You can select the optimization method to obtain high print quality. When you select On, the
shooting information is used to print the optimized image.
If you are using a Canon-brand PictBridge compliant device, the following additional options may
be available, depending on the model.
–
–
–
–
VIVID makes green and blue more lively.
NR (Noise Reduction) reduces the noise on blue areas like the sky as well as on black areas.
Face brightens a darkened face on the photo taken against the light.
Red-Eye corrects red eyes in portraits caused by flash photography.
z Trimming Setting
You can select an area to print.
28
Printing Photographs Directly from a Compliant Device
„ Setting on the Machine
This section describes the PictBridge print settings on the machine.
Set the print settings to Default on the PictBridge compliant device when you want to print
according to the settings on the machine.
z Displaying the PictBridge Settings Screen and Specifying the Settings
1
2
3
4
5
Turn on the machine.
Press the Menu button repeatedly until DEVICE SETTINGS appears.
Press the [ or ] button to select PICTBRIDGE SET, then press the OK button.
Press the [ or ] button to specify the setting item, then press the OK button.
Repeat step 4 to specify each setting item as necessary.
z Setting Items
Setting Item
Description
Corresponding
Setting of PictBridge
Compliant Devices*
PAGE SIZE
Select the page size, when printing
directly from a PictBridge compliant
device.
Paper size
MEDIA TYPE
Select the media type, when printing
directly from a PictBridge compliant
device.
Paper type
PRINT QLTY
Select the print quality, when printing
directly from a PictBridge compliant
device.
—
BORDERLESS PRINT
Select bordered or borderless print.
Layout
IMAGE ENHANCEMENT Selects whether to optimize photos with
the functions below or not.
When SET is selected, you can
configure the following.
VIVID
Makes green and blue more lively.
POP
Automatically optimizes brightness and
tone of a photo.
REMOVE NOISE
Reduces the noise on blue areas like
the sky as well as on black areas.
FACE BRIGHT
Brightens a darkened face on the photo
taken against the light.
RED EYE CORR
Corrects red eyes in portraits caused by
flash photography.
Image optimize
* Set the items in this column to Default on the PictBridge compliant device when you want
to make settings on the machine.
Printing Photographs Directly from a Compliant Device
29
Faxing
Preparing the Machine for Fax
Typical examples of connecting the machine are described below. The machine cannot send/receive
faxes if the connection is incorrect. Connect the machine correctly.
Important
If the Power Disconnects Unexpectedly
If there is a power failure or if you accidentally disconnect the power cord, the date/time settings as well as
all documents stored in memory will be lost. User data and speed dialing settings are retained. If the
power disconnects, the following will apply:
z You will not be able to send or receive faxes or make copies.
z If a telephone is connected to the machine, you can receive voice calls.
z Whether you are able to make voice calls depends on the type of your telephone.
„ Methods of Connecting External Devices
z Connecting to an Analog Line
(A)
(A) Telephone line (analog)
z Connecting a Telephone or Answering Machine Directly
(A)
(A) Telephone or Answering machine
30
Faxing
Important
Do not connect the machine and external devices in parallel to the same telephone line using a
splitter (A). The machine may not operate properly.
(A)
z Connecting a Telephone or Answering Machine via a Computer
(B)
(A)
(A) Computer
(B) Telephone or Answering machine
Users in the UK
If the connector of the external device cannot be connected to the jack on the machine, you will
need to purchase a B.T. adapter to connect as follows:
Connect the external device line to the B.T. adapter, then connect the B.T. adapter to the
jack.
Faxing
31
„ Methods of Connecting the Various Lines
The following are some basic connection schemes that apply when you are connecting to a nonanalog telephone line. These are examples and are not guaranteed to suit every connecting
conditions. For details, refer to the instruction manual supplied with the network device (control
devices such as an xDSL modem, terminal adapter, or dial-up router) you are connecting to this
machine.
z Connecting to an xDSL
(B)
(A)
(C)
(D)
(A) Digital Subscriber Line
(B) Splitter
(C) xDSL modem (splitter may be built-in to the modem)
(D) Computer
z Connecting to an ISDN Line
For details on ISDN connection and settings, see the manuals supplied with your terminal
adapter or dial-up router.
„ Setting the Telephone Line Type
Before using the machine, make sure you set the correct telephone line type for your telephone
line. If you are unsure of your telephone line type, contact your telephone company. For ISDN
(Integrated Services Digital Network) or xDSL (Digital Subscriber Line) connections, contact the
telephone company or service provider to confirm your line type.
Note
z This setting may not be available depending on the country or region of purchase.
z You can print the User’s data list to check the current setting. See “Printing the User’s Data List”
on page 58.
1
2
Press the FAX button, then press the Menu button.
Press the [ or ] button to select USER SETTINGS, then press the OK button.
USER SETTINGS
DATE/TIME SETTING
3
Press the [ or ] button to select TEL LINE TYPE, then press the OK button.
TEL LINE TYPE
TOUCH TONE
32
Faxing
4
Press the [ or ] button to select the telephone line type, then press the OK
button.
ROTARY PULSE: Suitable for pulse dialing.
TOUCH TONE:
Suitable for tone dialing.
Note
You cannot use ROTARY PULSE depending on the country or region of purchase.
5
Press the Stop/Reset button.
Faxing
33
Registering Sender Information
A fax you receive may have information, such as the sender’s name or the company name, the
sender’s phone or fax number, and the date and time of the transmission, printed in small type at the
top of each page. Such sender information is called Transmit Terminal Identification, or TTI.
You can register your TTI in this machine, so that the recipient of your fax will know who sent it, and
when it was sent.
Below is an example of how your sender information would be printed on a fax sent from the
machine:
09/01/2007 15:33 FAX 123 4567
YOUR NAME
RECIPIENT’S NAME
001/001
(A)
(B)
THE SLEREXE COMPANY LIMITED
SAPORS LANE•BOOLE•DORSET•BH25 8ER
TELEPHONE BOOLE (945 13) 51617 – FAX 1234567
Our Ref. 350/PJC/EAC
(C)
(D)
(E)
(A) Date and time of transmission
(B) Your fax/telephone number
You can select FAX or TEL to be printed before the number. See “TX TERMINAL ID” in the
User’s Guide on-screen manual.
(C) Your name
(D) Prints the name of the destination when sending from coded speed dialing.
(E) Page number
Note
z When sending black & white faxes, you can set the sender information to print inside or outside the
image area. Refer to “TX TERMINAL ID” in “FAX SETTINGS” of the User’s Guide on-screen manual.
z For color sending, the sender information is printed inside the print area and the recipient’s name is not
printed.
z You can enter the sender information from the Operation Panel. See “Registering Your Fax/Telephone
Number and Name (Sender Information)” on page 36.
z Three date display formats are available: YYYY/MM/DD, MM/DD/YYYY, and DD/MM/YYYY. For details
on the date format settings, refer to “DATE DISPLAY” in “FAX SETTINGS” of the User’s Guide onscreen manual.
34
Faxing
„ Guidelines for Entering Numbers, Letters, and Symbols
The following characters are assigned to the Numeric buttons.
Button
Uppercase letter mode
Lowercase letter mode
Number mode
2
ABCÅÄÁÀÃÂÆÇ
abcåäáàãâæç
2
3
DEFËÉÈÊ
defëéèê
3
4
GH I Ï Í Ì Î
gh i ï í ì î
4
5
JKL
jkl
5
6
MNOÑØÖÓÒÕÔ
mnoñøöóòõô
6
7
PQRSÞ
pqrsþ
7
8
TUVÜÚÙÛ
tuvüúùû
8
9
WXYZÝ
wxyzý
1
1
0
9
0
#
-.SP*
#!",;:^`_=/|'?$@%&+()[]{}<>
Press the button to switch to uppercase letter mode (:A), lowercase letter
mode (:a), or number mode (:1).
* SP indicates a space.
Follow the procedure below to enter letters and numbers when you register names and fax/
phone numbers for the sender information or a coded speed dial.
1
Press the button to switch to uppercase letter mode (:A), lowercase letter mode
(:a), or number mode (:1).
You can see what mode you are in by the character displayed on the top right corner of the
LCD.
NAME
2
:A
Press the Numeric buttons to enter a character.
Press the button repeatedly until the character you want appears.
z To enter a character that is assigned to the same button as the previous
entry:
(1) Press the Numeric button, press the ] button, then press the same Numeric button
again.
z To enter a space:
(1) Press the ] button two times.
In number mode, press the ] button once.
z To delete a character:
(1) Press the [ button.
z To delete an entire entry:
(1) Press and hold the [ button.
Faxing
35
„ Entering the Date and Time
Note
z When the machine is connected to a computer with the MP Drivers installed, the date and time
setting will be copied from the computer to the machine. As long as the date and time is set
accurately on your computer, you do not need to set it on the machine.
z If you disconnect the power cord or when there is a power failure, the date and time setting on
the machine will be reset. When you connect the machine to a computer with the MP Drivers
installed, the setting will be copied to the machine once again.
1
2
Press the FAX button, then press the Menu button.
Press the [ or ] button to select USER SETTINGS, then press the OK button two
times.
DATE/TIME SETTING
02/15/2007
18:46
3
Press the Numeric buttons to enter the date and time (in 24-hour format), then
press the OK button.
Enter only the last two digits of the year.
Note
z If you misentered the date and time, press the [ or ] button to move the cursor under the
number to enter the correct number.
z Three formats of date are available. For details on the date format settings, refer to “DATE
DISPLAY” in “FAX SETTINGS” of the User’s Guide on-screen manual.
4
Press the Stop/Reset button.
„ Registering Your Fax/Telephone Number and Name (Sender
Information)
1
2
3
Press the FAX button, then press the Menu button.
Press the [ or ] button to select USER SETTINGS, then press the OK button.
Press the [ or ] button to select UNIT TEL NUMBER, then press the OK button.
UNIT TEL NUMBER
TEL=
4
Press the Numeric buttons to enter your fax/telephone number (max. 20 digits,
including spaces), then press the OK button.
To enter a plus sign (+) before the number, press the # button.
USER SETTINGS
UNIT NAME
Note
For details on how to enter or delete characters, see “Guidelines for Entering Numbers, Letters,
and Symbols” on page 35.
36
Faxing
5
Press the OK button.
UNIT NAME
6
:A
Press the Numeric buttons to enter your name (max. 24 characters, including
spaces), then press the OK button.
Note
For details on how to enter or delete characters, see “Guidelines for Entering Numbers, Letters,
and Symbols” on page 35.
7
Press the Stop/Reset button.
Note
You can print the User’s data list to confirm the sender information you have registered. See
“User’s Data List” on page 58.
„ Setting Daylight Saving Time (Summer Time)
Some countries adopt the daylight saving time (summer time) system that shifts the clock time
forward or back at certain periods of the year.
You can set the machine to automatically change the time by registering the day and time that
daylight saving (summer time) begins and ends.
Note
This setting may not be available depending on the country or region of purchase.
1
2
3
Press the FAX button, then press the Menu button.
Press the [ or ] button to select USER SETTINGS, then press the OK button.
Press the [ or ] button to select SUMMER TIME SET, then press the OK button.
SUMMER TIME SET
ON
4
Press the [ or ] button to select ON or OFF, then press the OK button.
z If you select OFF, go to step 7.
z If you select ON, go to step 5.
5
Set the date and time that summer time stars.
(1) Press the OK button two times.
SET MONTH
MARCH
Faxing
37
(2) Press the [ or ] button to select the month when summer time starts, then press the
OK button two times.
SET WEEK
LAST WEEK
(3) Press the [ or ] button to select the week when summer time starts, then press the OK
button two times.
SET DAY OF WEEK
SUNDAY
(4) Press the [ or ] button to select the day of the week when summer time starts, then
press the OK button two times.
SET SHIFT TIME
01:00
(5) Press the Numeric buttons to enter the time (in 24-hour format) when summer time starts,
then press the OK button three times.
Precede single digit with a zero.
SET MONTH
OCTOBER
6
Set the date and time that summer time ends.
(1) Press the [ or ] button to select the month when summer time ends, then press the OK
button two times.
SET WEEK
LAST WEEK
(2) Press the [ or ] button to select the week when summer time ends, then press the OK
button two times.
SET DAY OF WEEK
SUNDAY
(3) Press the [ or ] button to select the day of the week when summer time ends, then
press the OK button two times.
SET SHIFT TIME
02:00
(4) Press the Numeric buttons to enter the time (in 24-hour format) when summer time ends,
then press the OK button.
Precede single digit with a zero.
7
38
Press the Stop/Reset button.
Faxing
Registering the Destination
„ Registering Coded Speed Dialing
Coded speed dialing allows you to dial fax/telephone numbers by simply pressing a few buttons.
To dial the number, press the Coded Dial button, enter the two-digit code assigned to that
number.
Before you can use coded speed dialing, you need to register the recipient’s fax/telephone
numbers for coded speed dialing.
Note
For a list of the recipients you have registered, print the coded speed dialing list. See “Printing a
List of the Registered Destination” on page 40.
1
2
Press the FAX button, then press the Menu button.
Press the [ or ] button to select CODED DIAL REGIST, then press the OK
button.
CODED DIAL REGIST
00=
3
Press the [ or ] button to select a coded speed dialing code (00 - 19), then press
the OK button two times.
TEL NUMBER
TEL=
4
Press the Numeric buttons to enter the fax/telephone number you want to register
(max. 60 digits (40 digits for Korea), including spaces), then press the OK button
two times.
NAME
:A
Note
z For details on how to enter or delete numbers, see “Guidelines for Entering Numbers, Letters,
and Symbols” on page 35.
z Press the Redial/Pause button to enter a pause.
z Press the
button to enter a tone.
5
Press the Numeric buttons to enter a name for the coded speed dialing code (max.
16 characters, including spaces), then press the OK button.
The CODED DIAL REGIST screen is displayed to enter the next number.
z If you continue registering coded speed dialing, repeat the procedure from step 3.
z If not, go to step 6.
Note
For details on how to enter or delete characters, see “Guidelines for Entering Numbers, Letters,
and Symbols” on page 35.
Faxing
39
6
Press the Stop/Reset button.
„ Changing or Deleting a Registered Information
z To Change a Registered Number or Name:
1
2
3
4
5
6
Follow the procedures from step 1 to 3 under “Registering Coded Speed Dialing”
on page 39.
Press and hold the [ button to delete the registered number.
Press the Numeric buttons to enter the new number (max. 60 digits (40 digits for
Korea), including spaces), then press the OK button two times.
Press and hold the [ button to delete the registered name.
Press the Numeric buttons to enter the new name, then press the OK button.
Press the Stop/Reset button.
z To Delete an Entire Entry:
1
2
3
Follow the procedures from step 1 to 3 under “Registering Coded Speed Dialing”
on page 39.
Press and hold the [ button to delete the registered number, then press the OK
button.
Press the Stop/Reset button.
The name will automatically be deleted when you delete the number.
„ Printing a List of the Registered Destination
You can print a list of the recipients registered for coded speed dialing. You may want to keep the
list near the machine to refer to it when dialing.
1
2
Press the FAX button, then press the Menu button.
Press the [ or ] button to select PRNT REPORT/LIST, then press the OK button.
PRNT REPORT/LIST
ACTIVITY REPORT
3
Press the [ or ] button to select SPEED DIAL LIST.
PRNT REPORT/LIST
SPEED DIAL LIST
4
Press the OK button.
PRINT BY NAME?
< YES >
NO
40
Faxing
5
Press the [ or ] button to select the sorting way, then press the OK button.
YES: Prints the list with the destination name (DESTINATION ID) in alphabetical order.
NO: Prints the list with the registered entries in numerical order.
Faxing
41
Sending Faxes
„ Flow of Sending Faxes
The operation flow of sending faxes is as follows.
Step 1
Load the original to send on the Platen Glass or the ADF.
See “Loading Original Documents” on page 8.
Step 2
Adjust the fax quality and scan contrast.
See “Adjusting the Scan Contrast or the Image Quality (Fax Resolution)” on page 42.
Step 3
Dial the recipient’s number.
Step 4
Send Faxes.
z Using the Platen Glass
(1) Press the Color or Black button.
If you have two or more pages of the original, load the next page on the Platen Glass and
press the Color or Black button.
(2) After scanning all pages of the original, press the OK button to send the fax.
z Using the ADF
(1) Press the Color or Black button.
The fax is sent automatically.
„ Before Sending Faxes
z Adjusting the Scan Contrast or the Image Quality (Fax Resolution)
z Adjusting the Scan Contrast
Contrast is the degree of difference between light and dark. Increasing the scan contrast
setting further blackens dark areas and whitens bright areas, whereas decreasing the
contrast setting reduces the difference between bright and dark areas. You can adjust the
contrast among three contrast levels.
(1) Press the FAX button, then press the FAX Quality button.
(2) Press the [ or ] button to select the contrast.
1.SCAN CONTRAST
-LT
DK+
Pressing the [ button decreases the contrast, and pressing the ] button increases the
contrast.
(3) Press the OK button.
42
Faxing
z Adjusting the Image Quality (Fax Resolution)
You can adjust the image quality (fax resolution) of the document you send. The higher you
set the image quality setting, the better the output quality will be at the other end, but the
longer it will take for the transmission. Adjust the image quality according to the type of
document you are sending.
(1) Press the FAX button, then press the FAX Quality button two times.
(2) Press the [ or ] button to select the resolution.
2.FAX RESOLUTION
STANDARD
STANDARD: Suitable for text-only documents.
FINE:
Suitable for fine-print documents.
PHOTO:
Suitable for photographs.
(3) Press the OK button.
„ Sending Faxes
This section describes methods of sending faxes and dialing functions of the machine.
z Memory sending
z Manual sending
z Dialing the coded speed dial
z Redialing
z Sending Faxes (Memory Sending)
1
Prepare for faxing.
(1) Turn on the machine.
(2) Load the original on the Platen Glass or the ADF.
Important
When sending a double-sided document, set the document on the Platen Glass. You cannot
scan double-sided documents from the ADF.
Note
For details on the types and conditions of originals which you can fax, see “Loading Original
Documents” on page 8.
(3) Press the FAX button.
(4) Adjust fax settings as necessary.
See “Adjusting the Scan Contrast or the Image Quality (Fax Resolution)” on page 42.
2
Start faxing.
(1) Dial the recipient’s number using the Numeric buttons or coded speed dialing.
Note
For details on how to use coded speed dialing, see “Dialing the Coded Speed Dial” on
page 45.
(2) Press the Color button for color sending, or the Black button for black & white sending.
Faxing
43
z When the document was loaded on the Platen Glass:
(3) When the following message is displayed, load the next page on the Platen Glass.
SCAN NEXT
TRANSMIT
[START]
[OK]
If you have only one page of document to scan, go to step (6).
(4) Press the same button as you pressed in step (2).
(5) Repeat steps (3) and (4) to scan in all pages of the document.
(6) Press the OK button.
z When the document was loaded in the ADF:
The machine starts the transmission automatically after all pages of the original are scanned.
Important
Color sending is available only when the recipient’s fax machine supports color faxing.
Note
z To cancel sending a fax, press the Stop/Reset button. To cancel sending a fax while it is being
sent, press the Stop/Reset button, then follow the instructions on the LCD.
z If documents remain in the ADF after pressing the Stop/Reset button during scanning,
“DOCUMENT IN ADF” appears on the LCD. Press the OK button so that the remaining
document is automatically fed out.
z In case the machine was not able to send a fax, such as when the recipient’s line was busy, the
machine is equipped with the function to automatically redial the number after a specified
interval. Automatic redialing is enabled by default. See “Automatic Redialing” on page 46.
To cancel automatic redialing, wait until the machine starts redialing, press the Stop/Reset
button, then follow the instructions on the LCD.
z Sending Faxes after Confirming Connection (Manual Sending)
Use manual sending if you want to talk to the recipient before sending a document, or if the
recipient does not have a fax machine that can receive automatically.
Important
z With manual sending, you cannot use the Platen Glass to load documents.
z You need to connect a telephone to the machine.
1
2
Connect a telephone to the machine.
Prepare for faxing.
(1) Turn on the machine.
(2) Load the original in the ADF.
Note
For details on the types and conditions of originals which you can fax, see “Loading Original
Documents” on page 8.
(3) Press the FAX button.
(4) Adjust fax settings as necessary.
See “Adjusting the Scan Contrast or the Image Quality (Fax Resolution)” on page 42.
3
4
44
Lift the handset of the telephone connected to the machine.
Dial the recipient’s number on the telephone.
Faxing
5
Talk through the handset to the recipient.
If you hear a high-pitched signal instead of the recipient’s voice, go to step 7.
6
7
Ask the recipient to set recipient’s fax machine to receive faxes.
When you hear a high-pitched signal, press the Color button for color sending, or
the Black button for black & white sending. Then hang up the handset.
Important
Color sending is available only when the recipient’s fax machine supports color faxing.
Note
To cancel manual sending, press the Stop/Reset button.
z Dialing the Coded Speed Dial
1
Prepare for faxing.
See “Prepare for faxing.” on page 43.
2
3
4
Press the Coded Dial button.
Press the Numeric buttons to enter the two-digit code (00 - 19) assigned to the
number you want to dial.
Press the Color button for color sending, or the Black button for black & white
sending.
Important
Color sending is available only when the recipient’s fax machine supports color faxing.
Note
To cancel sending a fax, press the Stop/Reset button. To cancel sending a fax while it is being
sent, press the Stop/Reset button, then follow the instructions on the LCD.
Faxing
45
z Redialing
There are two methods of redialing: Automatic redialing and Manual redialing. Automatic
redialing is enabled by default.
z Automatic Redialing
When using memory sending to send a document and the recipient’s line is busy, the
machine will redial the number after a specified interval.
You can customize the following automatic redialing settings:
• Whether or not the machine redials automatically
• The number of times the machine redials (1 to 10 times)
• The time interval between redials (1 to 99 minutes)
To change the automatic redialing settings, change the AUTO REDIAL settings in TX
SETTINGS under FAX SETTINGS.
Note
z The range of values you can set for the automatic redialing settings varies depending on
the country or region of purchase.
z To cancel automatic redialing while redialing is in progress, press the Stop/Reset button,
then follow the instructions on the LCD.
z To cancel automatic redialing when redialing is standing by, delete the unsent document
from the machine’s memory. For details, see “Printing or Deleting a Document in Memory”
on page 54.
z Manual Redialing
To redial the fax number last dialed with the Numeric buttons, press the Redial/Pause button.
Note
z For details on sending faxes, see “Sending Faxes (Memory Sending)” on page 43.
z To cancel manual redialing, press the Stop/Reset button.
Using Other Useful Sending Functions
„ Sending from Your Computer (Windows Only)
If the machine is connected to a computer, you can send faxes using the fax driver from any
application software that has a printing function. For details, refer to the FAX Driver Guide onscreen manual.
„ Sending/Receiving Using ECM
This machine is set to send/receive faxes in ECM (Error Correction Mode). ECM automatically
corrects errors caused by connection troubles, cross-checking the sending and receiving
conditions at the sending and receiving ends.
Note
z If the sender’s or receiver’s fax is not ECM-compatible, the fax will be sent/received in the
standard mode.
z You can disable ECM sending/receiving. Refer to “ECM TX” and “ECM RX” in “FAX SETTINGS”
of the User’s Guide on-screen manual.
z If ECM sending/receiving is enabled, transmission speed may slow down depending on the line
or connection conditions.
46
Faxing
Receiving Faxes
„ Flow of Receiving Faxes
The operation flow of receiving faxes is as follows:
Step 1
Select a receive mode.
See “Selecting the Receive Mode” on page 47.
Step 2
Load A4, Letter, or Legal-sized paper.
See “Loading Paper” on page 14.
Step 3
Confirm the paper settings and adjust them as needed.
See “Changing the Print Settings” on page 52.
Important
z The machine cannot receive faxes when the power is turned off. Press the ON/OFF button to
turn the power on.
z To cancel receiving, press the Stop/Reset button and follow any instructions on the LCD.
„ Selecting the Receive Mode
Select the receive mode according to your needs.
z When you have a dedicated telephone line for fax use only:
Select FAX ONLY MODE.
z When you are using a single telephone line for faxes and voice calls:
If you receive mainly voice calls and sometimes faxes, select TEL PRIORITY MODE.
If you receive mainly faxes and sometimes voice calls, select FAX PRIORITY MODE.
z When you subscribe to a ring pattern detection service provided by your telephone company.
(Not available depending on the country or region of purchase.):
Select DRPD or NETWORK SWITCH.
Note
If you do not have a dedicated phone line for fax use only, you need to connect a telephone or an
answering machine to the External device jack of this machine.
Faxing
47
z If You Want to Receive Only Faxes Automatically with the Machine, or
Have a Dedicated Telephone Line for Fax Use Only:
Select FAX ONLY MODE.
(A)
(B)
(A) Incoming call
(B) Receives faxes automatically.
Note
You will not be able to answer the call.
z If You Are Using a Single Telephone Line for Faxes and Voice Calls and
Use Voice Calls More Frequently:
Select TEL PRIORITY MODE.
(B)
(C)
(A)
(D)
(A) Incoming call
(B) Voice call: The telephone will ring. Pick up the handset to answer the call.
(C) Fax: The telephone will ring. If you pick up the handset when receiving a fax, press the FAX
button, then press the Color or Black button.
Note
If the machine is located away from the telephone, pick up the handset and dial 25 (the remote
receiving ID) to receive faxes (remote reception). See “Remote Receiving” on page 53.
(D) When the answering machine responds:
If it is a voice call, the answering machine responds to the call.
If it is a fax call, the machine receives the fax automatically.
48
Faxing
Note
z Set your answering machine to answering mode and adjust it as follows:
– The entire message should be no longer than 15 seconds.
– In the message, tell your callers how to send a fax.
z The machine can be set to receive faxes automatically after the telephone rings for a specified
length of time. Set MAN/AUTO SWITCH in RX SETTINGS under FAX SETTINGS to ON, and
then specify the automatic reception start time. Refer to “MAN/AUTO SWITCH” in “FAX
SETTINGS” of the User’s Guide on-screen manual.
z If you have subscribed to Duplex Ringing service in Hong Kong, the machine will receive faxes
automatically even if you set the receiving mode of the machine to TEL PRIORITY MODE.
z If You Are Using a Single Telephone Line for Faxes and Voice Calls and
Want to Receive Faxes Automatically:
Select FAX PRIORITY MODE.
(B)
(A)
(C)
(A) Incoming call
(B) Voice call: The machine will ring. Pick up the handset, then press the Stop/Reset button to
answer the call.
Important
When answering a voice call, be sure to pick up the handset before pressing the Stop/Reset
button. If you press the Stop/Reset button before picking up the handset, the telephone call will be
disconnected.
(C) Fax: The machine receives faxes automatically.
Note
The following settings can be modified to control how the machine handles incoming calls. Specify
the FAX PRIORITY MODE settings in RX SETTINGS under FAX SETTINGS. Refer to “FAX
PRIORITY MODE” in “FAX SETTINGS” of the User’s Guide on-screen manual.
z The time the machine takes to determine whether a call is a fax or a voice call
z The time the machine rings when the call was a voice call
z Whether or not the machine receives the fax after the specified ring time has elapsed
Faxing
49
z If You Subscribe to a Distinctive Ring Pattern Detection (DRPD) Service
with Your Telephone Company (US and Canada only):
Select DRPD.
(B)
(C)
(A)
(A) Incoming call
(B) Voice call: The telephone will ring. Pick up the handset to answer the call.
(C) Fax: The fax is received automatically when the machine detects the registered fax ring
pattern.
z Setting the Ring Pattern
Your telephone company will assign a distinctive ring pattern to each number when you order
the DRPD service. Set the fax ring pattern that matches the pattern assigned by the
telephone company.
Note
For details on the setting the ring pattern of DRPD service, refer to “DRPD:FAX RNG PAT” in “FAX
SETTINGS” of the User’s Guide on-screen manual.
z If You Want the Machine to Automatically Switch between Fax and
Voice Calls by the Call Ring Patterns (Network Switch):
Select NETWORK SWITCH*.
* This setting may not be available depending on the country or region of purchase.
(B)
(C)
(A)
(A) Incoming call
(B) Voice call: The telephone will ring. Pick up the handset to answer the call.
(C) Fax: The fax is received automatically when the machine detects the registered fax ring
pattern.
50
Faxing
Note
z The name of this service varies depending upon a country.
z To use this feature, you need to subscribe to a compatible service provided by your telephone
company. Contact your telephone company for details.
„ Setting the Receive Mode
1
2
Press the FAX button, then press the Menu button.
Press the OK button.
RECEIVE MODE SET
FAX PRIORITY MODE
3
Press the [ or ] button to select the receive mode.
Note
For details on the receive modes, see “Selecting the Receive Mode” on page 47.
4
Press the OK button.
The receive mode will be displayed on the bottom left of the LCD.
02/15/2007 WED 06:11
FAX 1ST
STANDARD
(A)
(A) Receive mode
FAXONLY:The receive mode is FAX ONLY MODE.
TEL 1ST: The receive mode is TEL PRIORITY MODE.
FAX 1ST: The receive mode is FAX PRIORITY MODE.
DRPD:
The receive mode is DRPD.
NET SW.: The receive mode is NETWORK SWITCH.
Faxing
51
„ Changing the Print Settings
Load A4, Letter, or Legal-sized plain paper in the Rear Tray to print the fax.
Important
If paper of size other than A4, Letter or Legal is loaded, the received faxes will not be printed and
“RECEIVED IN MEMORY” is displayed. Replace the paper loaded with A4, Letter or Legal sized
paper, then press the OK button.
Note
If the sender sends a document that is larger than Letter-size, such as 11" x17" or Legal-size, the
sender’s machine may send the fax automatically shrunk or divided, or send only a part of the
original.
1
Press the FAX button, then press the Settings button.
1.PAGE SIZE
A4
2
3
4
Press the [ or ] button to select the page size from A4, 8.5" x 11", or 8.5 x 14.
Press the OK button.
Press the [ or ] button to select PLAIN PAPER.
Note
If the paper is set to a size other than A4, 8.5" x 11", or 8.5 x 14, or if it is set to a type other than
PLAIN PAPER, the received faxes will not be printed and “RECEIVED IN MEMORY” is displayed.
Correct the paper size and type, and then press the OK button.
5
Press the OK button.
„ Setting the Number of Rings for Fax Calls
When FAX ONLY MODE, FAX PRIORITY MODE, or DRPD is selected as the receive mode,
you can specify the number of rings for fax calls in RING COUNT in RX SETTINGS under FAX
SETTINGS.
52
Faxing
Using Other Useful Receiving Functions
„ Memory Receiving
If the machine receives a fax under one of the following conditions, the machine will not be able
to print the received fax and will store it in its memory. “RECEIVED IN MEMORY” is displayed in
fax mode. When the problem is resolved as described, the fax stored in memory is printed
automatically.
z Ink is low or has run out while receiving a fax: replace the FINE Cartridge.
z Paper size/type setting is incorrect: correct the paper size/type setting.
z Paper has run out while receiving a fax: load the paper and press the OK button.
z Output Tray is closed: open it.
z OFF is selected for AUTO PRINT RX: select ON.
z You pressed the Stop/Reset button to cancel printing of a fax: press the FAX button.
Important
z The machine can store up to approximately 50 pages* of faxes in memory.
z If the memory becomes full, the machine cannot receive any more faxes. Print or delete the
documents stored in memory, and then contact the sender and have him/her resend them.
* When using ITU-T No.1 chart (Standard mode)
„ Remote Receiving
If the machine is located away from the telephone, pick up the handset and dial 25 (the remote
receiving ID) to receive faxes (remote reception).
z If you use a rotary pulse line, temporarily switch your telephone to tone dialing. For details on
how to switch to tone dialing, see the instruction manual supplied with your telephone.
z If you have an answering machine connected to the machine that can carry out remote
control operations, the security code for this function may be the same as the remote
receiving ID. In this case, change the remote reception ID in REMOTE RX ID in REMOTE RX
in RX SETTINGS under FAX SETTINGS.
Remote reception can be disabled. Refer to “REMOTE RX” in “FAX SETTINGS” of the User’s
Guide on-screen manual.
Faxing
53
Document Stored in Memory
Important
If you disconnect the power cord, all the documents stored in memory are deleted. Send or print
necessary documents before disconnecting the power cord.
Note
When confirming, printing, or deleting a document stored in memory, you specify it by its transaction
number. If you do not know the transaction number for your target document, print the list of documents
first.
„ Printing a List of Documents in Memory
The machine can print a list of documents stored in memory (the memory list) showing the
transaction number (TX/RX NO.), transaction mode, recipient, number of pages, date, and
transmission time of each document. When printing or deleting documents in memory, specify a
document by its transaction number.
1
2
3
Press the FAX button, then press the Menu button.
Press the [ or ] button to select MEMORY REFERENCE.
Press the OK button two times.
The memory list is printed.
Note
z If there are no documents stored in memory, “NO DOC. IN MEMORY” is displayed, and the
machine returns to the previous screen.
z In step 2, you can also select PRNT REPORT/LIST (see “Summary of Reports and Lists” on
page 57) and then MEMORY LIST to print the memory list.
z If you have canceled receiving a fax in progress by pressing the Stop/Reset button, the fax may
be printed after the memory list.
„ Printing or Deleting a Document in Memory
1
2
3
54
Press the FAX button, then press the Menu button.
Press the [ or ] button to select MEMORY REFERENCE.
Press the OK button.
Faxing
4
Press the [ or ] button to select PRINT DOCUMENT or DELETE DOCUMENT.
z If you select PRINT DOCUMENT:
(1) Press the OK button.
(2) Press the [ or ] button to select the transaction number (TX/RX NO.) of the document
you want to print, or enter the number by pressing the Numeric buttons.
If you are unsure of the transaction number, print the memory list. See “Printing a List of
Documents in Memory” on page 54.
(3) Press the OK button.
(4) Press the [ button to select YES to print the first page only, or press the ] button to
select NO to print all pages of the document.
(5) Press the OK button.
Note
If you have canceled receiving a fax in progress by pressing the Stop/Reset button, the fax
may be printed after the selected document.
(6) To print another document, return to step (2), or to finish printing, go to step 5.
z If you select DELETE DOCUMENT:
(1) Press the OK button.
(2) Press the [ or ] button to select the transaction number (TX/RX NO.) of the document
you want to delete, or enter the number by pressing the Numeric buttons.
(3) Press the OK button.
(4) Press the [ button to select YES to delete document, or press the ] button to select NO
not to delete the document.
(5) Press the OK button.
(6) To delete another document, return to step (2), or to finish deleting, go to step 5.
5
Press the Stop/Reset button.
Faxing
55
„ Checking a Document’s Details in Memory
If the machine was not able to print a received fax when the machine is in one of the following
situations, the fax is automatically stored in memory.
z If ink is low or has run out while receiving a fax
z If the paper size/type setting is incorrect
z If the paper run out while receiving a fax
z If the Output Tray is closed
z If OFF is selected for AUTO PRINT RX
z If you pressed the Stop/Reset button to cancel printing of a fax
When selecting a document in memory to be printed or deleted, you can check its details on the
LCD as follows:
PRINT DOCUMENT
TX/RX NO.
0001
(A)
(B)
(A) Transaction number (TX/RX NO.)
z A transaction number from 0001 to 4999 indicates a document being sent.
z A transaction number from 5001 to 9999 indicates a document being received.
(B) Marks before the transaction number
z No mark indicates a black & white document.
z < > indicates a color document.
z <#> indicates a black & white document being sent or printed.
z <&> indicates a color document being sent or printed.
Displaying Details of the Transaction
Press the
number).
or # button to display the details (e.g. transaction number, transaction time and fax
Note
If you are unsure of the transaction number, print the memory list. See “Printing a List of
Documents in Memory” on page 54.
56
Faxing
Summary of Reports and Lists
The table below shows the reports and lists that can be printed from the machine. Refer to the pages
indicated for more details.
Report Or List
Description
Activity report
Shows recent fax transactions performed by your machine.
See “Activity Report” on page 57.
Coded speed dial list
Lists the numbers and names registered for coded speed dialing.
See “Printing a List of the Registered Destination” on page 40.
User’s data list
Lists the current settings of the machine and the registered
sender information.
See “User’s Data List” on page 58.
Memory list
Lists the documents currently stored in the machine’s memory.
See “Document Stored in Memory” on page 54.
TX (Transmission) report Confirms whether a transmission was completed successfully. If
enabled, prints after each fax transmission.
See “TX Report” on page 58.
RX (Reception) report
Confirms whether a reception was completed successfully. If
enabled, prints after each fax reception. See “RX Report” on
page 58.
„ Activity Report
Prints the history of sent and received faxes. The machine is factory-set to print an Activity report
after every 20 transactions. You can also disable automatic printing of this report, or print it
manually.
Note
For details on the Activity report setting, refer to “ACTIVITY REPORT” in “FAX SETTINGS” of the
User’s Guide on-screen manual.
z Printing the Activity Report Manually
1
2
3
Press the FAX button, then press the Menu button.
Press the [ or ] button to select PRNT REPORT/LIST, then press the OK button.
Press the [ or ] button to select ACTIVITY REPORT, then press the OK button.
The Activity report is printed.
Faxing
57
„ User’s Data List
The User’s data list enables you to confirm the current settings of the machine as well as the
registered sender information. See “Registering Sender Information” on page 34.
z Printing the User’s Data List
1
2
3
Press the FAX button, then press the Menu button.
Press the [ or ] button to select PRNT REPORT/LIST, then press the OK button.
Press the [ or ] button to select USER’S DATA LIST, then press the OK button.
The User’s data list is printed.
„ Other Lists
z TX Report
The machine can print a TX (transmission) report after sending a document, confirming whether
the transmission was completed successfully. You can set the machine to print every time it
sends a document, or only when an error occurs. Alternatively, you can disable printing of the
report.
Note
z For details on the TX report setting, refer to “TX REPORT” in “FAX SETTINGS” of the User’s
Guide on-screen manual.
z The default setting is PRINT ERROR ONLY.
z RX Report
The machine can print an RX (reception) report after receiving a document, confirming whether
the reception was completed successfully. You can set the machine to print every time it
receives a document, or only when an error occurs. Alternatively, you can disable printing of the
report.
Note
z For details on the RX report setting, refer to “RX REPORT” in “FAX SETTINGS” of the User’s
Guide on-screen manual.
z The default setting is DO NOT PRINT.
58
Faxing
Routine Maintenance
When Printing Becomes Faint or Colors Are Incorrect
When printing becomes faint or colors are incorrect, the print head nozzles on FINE Cartridges are
probably clogged. Print the nozzle check pattern to confirm the condition of the nozzles and then
perform Print Head Cleaning.
If print results are not satisfactory, performing Print Head Alignment may improve print quality.
Note
Before performing maintenance
z Make sure that a FINE Cartridge has not run out of ink. See “Getting the Ink Status Information” on
page 66.
z Make sure that a FINE Cartridge is installed properly. See “Replacing FINE Cartridges” on page 69.
z Make sure that the orange protective tape is removed from the bottom of a FINE Cartridge.
z If the error message is displayed on the LCD, see “An Error Message Is Displayed on the LCD” on
page 78.
z Increase the Print Quality setting in the printer driver settings.
Refer to the PC Printing Guide on-screen manual.
Step 1
See “Printing the Nozzle Check Pattern” on page 60.
If lines are missing or if white streaks appear
After cleaning the Print
Head, print and examine
the nozzle check pattern.
Step 2
See “Print Head Cleaning” on page 62.
If the problem is not resolved after performing
Print Head Cleaning twice
Step 3
See “Print Head Deep Cleaning” on page 63.
If the problem is not resolved after performing Print
Head Deep Cleaning twice
Step 4
See “Replacing a FINE Cartridge” on page 66.
Note
If the straight line is misaligned or the Print Head position is misaligned, align the Print Head position.
See “Aligning the Print Head” on page 64.
Routine Maintenance
59
Printing the Nozzle Check Pattern
Print the nozzle check pattern to determine whether the ink ejects properly from the print head
nozzles.
1
2
Make sure that the machine is turned on, then load a sheet of A4 or Letter-sized
plain paper in the Rear Tray.
Open the Paper Output Tray, then set the Paper Thickness Lever.
(1) Put your finger in the rounded indent beside the Paper Output Tray and open it gently.
(2) Open up and set the Output Tray Extension completely by pressing down the hollow on
its front side.
(3) Set the Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer
to “Inside” in “Main Components” of the User’s Guide on-screen manual.
3
Print the nozzle check pattern.
(1) Press the Menu button repeatedly until MAINTENANCE appears.
(2) Press the [ or ] button to select NOZZLE CHECK, then press the OK button.
4.MAINTENANCE
NOZZLE CHECK
The machine prints a nozzle check pattern.
4
Examine the pattern and take the appropriate action.
See “Examining the Nozzle Check Pattern” on page 61.
60
Routine Maintenance
Examining the Nozzle Check Pattern
Examine the nozzle check pattern, and perform cleaning if necessary.
Note
The nozzle check pattern will not be printed correctly if there is not enough ink. Replace the FINE
Cartridge if the remaining amount of ink is insufficient.
See “Replacing a FINE Cartridge” on page 66.
1
Check the nozzle check pattern you printed.
(1)
(2)
(1) If lines of this pattern are missing, the print head nozzles need cleaning.
Example: When lines are missing (Black ink)
(2) If these patterns have white streaks, the print head nozzles need cleaning.
Example: When white streaks appear (Color ink)
2
When cleaning is necessary, perform Print Head Cleaning.
See “Print Head Cleaning” on page 62.
Routine Maintenance
61
Print Head Cleaning
Clean the Print Head if lines are missing or if white streaks appear in the printed nozzle check
pattern. Cleaning unclogs the nozzles and restores the print head condition. Note that cleaning the
Print Head causes used ink to be absorbed in the ink absorber. Cleaning the Print Head consumes
ink, so perform Print Head Cleaning only when necessary.
1
2
Make sure that the machine is turned on.
Start Print Head Cleaning.
(1) Press the Menu button repeatedly until MAINTENANCE appears.
(2) Press the [ or ] button to select CLEANING, then press the OK button.
4.MAINTENANCE
CLEANING
Print Head Cleaning starts.
Do not perform any other operations until Print Head Cleaning finishes. This takes about
50 seconds.
3
Confirm the condition of the Print Head.
When Print Head Cleaning finishes, the LCD returns to the standby mode.
Print the nozzle check pattern to check the print head condition.
See “Printing the Nozzle Check Pattern” on page 60.
Note
If the problem is not resolved after performing Print Head Cleaning twice, try Print Head Deep
Cleaning. See “Print Head Deep Cleaning” on page 63.
62
Routine Maintenance
Print Head Deep Cleaning
If print quality does not improve by standard Print Head Cleaning, try Print Head Deep Cleaning,
which is a more powerful process. Note that cleaning the Print Head causes used ink to be absorbed
in the ink absorber. Print Head Deep Cleaning consumes more ink than standard Print Head
Cleaning, so perform this procedure only when necessary.
1
2
Make sure that the machine is turned on.
Start Print Head Deep Cleaning.
(1) Press the Menu button repeatedly until MAINTENANCE appears.
(2) Press the [ or ] button to select DEEP CLEANING, then press the OK button.
4.MAINTENANCE
DEEP CLEANING
Print Head Deep Cleaning starts.
Do not perform any other operations until Print Head Deep Cleaning finishes. This takes
about one minute.
3
Confirm the condition of the Print Head.
(1) Print the nozzle check pattern to check the print head condition.
See “Printing the Nozzle Check Pattern” on page 60.
(2) If the problem is not resolved, perform Print Head Deep Cleaning again.
(3) If this does not solve the problem, a FINE Cartridge may have run out of ink. Replace it
with a new one. See “Replacing a FINE Cartridge” on page 66.
Routine Maintenance
63
Aligning the Print Head
If ruled lines are printed misaligned or print results are otherwise unsatisfactory, adjust the print head
position.
1
2
Make sure that the machine is turned on, then load two sheets of A4 or Letter-sized
plain paper in the Rear Tray.
Open the Paper Output Tray, then set the Paper Thickness Lever.
(1) Put your finger in the rounded indent beside the Paper Output Tray and open it gently.
(2) Open up and set the Output Tray Extension completely by pressing down the hollow on
its front side.
(3) Set the Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer
to “Inside” in “Main Components” of the User’s Guide on-screen manual.
3
Print the print head alignment pattern.
(1) Press the Menu button repeatedly until MAINTENANCE appears.
(2) Press the [ or ] button to select ALIGN PRINT HEAD, then press the OK button.
The print head alignment pattern is printed.
Note
If you select HEAD ALIGN PRINT, the machine exits the process after printing the current
adjustment values.
4
Adjust the print head position.
(1) Check the printed patterns and press the [ or
] button to select the number of the pattern in
column A that has the least noticeable streaks,
then press the OK button.
64
Routine Maintenance
Note
If it is difficult to pick the best pattern, pick the setting that produces the least noticeable white
streaks.
(A)
(B)
(C)
(D)
(A) Less noticeable vertical white streaks
(B) More noticeable vertical white streaks
(C) Less noticeable horizontal white streaks
(D) More noticeable horizontal white streaks
(2) Repeat the procedure until you finish inputting the pattern number for column L.
(3) Confirm the displayed message and press the OK button.
The second pattern is printed.
(4) Check the printed patterns and press the [ or
] button to select the number of the pattern in
column M that has the least noticeable streaks,
then press the OK button.
In the same way in step (1), select the number.
(5) Repeat the procedure until you finish inputting
the pattern number for column R.
Routine Maintenance
65
Replacing a FINE Cartridge
This section explains the way to confirm the ink status and the procedure to replace FINE
Cartridges.
When ink runs out or other errors occur, an error message is displayed on the LCD to inform you of
the error. See “An Error Message Is Displayed on the LCD” on page 78 and confirm how to handle it.
When printing from your computer, error messages appear on your computer screen as well.
Note
z If there is no improvement with the quality of printing following such maintenance as Print Head
Cleaning, a FINE Cartridge is probably empty. When ink runs out, replace the FINE Cartridge.
The machine cannot print if the wrong type of FINE Cartridge is used.
z For information on compatible FINE Cartridges, see the back cover of this guide.
„ Getting the Ink Status Information
You can confirm the status of FINE Cartridges in the following ways:
z “With the LCD of this Machine” on page 66
z “With the Computer Screen” on page 67
Note
The ink level detector is mounted on the machine to detect the remaining ink level. The machine
considers as ink is full when a new FINE Cartridge is installed, and then starts to detect a
remaining ink level. If you install a used FINE Cartridge, the indicated ink level of it may not be
correct. In such case, refer to the ink level information only as a guide.
z With the LCD of this Machine
You can check the current ink level by pressing the COPY, SCAN, or FAX button. The LCD will
display the ink level for a few seconds.
Ex:
BLK
COPY MODE
COL
(A)
(A) Indicates the remaining ink volume at four different levels.
Take the appropriate action depending on the message displayed on the LCD as follows.
BLACK INK LOW
COLOR INK LOW
Ink is low. You can continue printing for a
while, but we recommend you to have a new
FINE Cartridge available.
CHECK INK
U163
BLK
Ink has run out. See “CHECK INK U163” in
“An Error Message Is Displayed on the LCD”
on page 78 and take appropriate action.
CHECK INK
U162
BLK
66
COL
COL
Routine Maintenance
Ink may have run out. See “CHECK INK
U162” in “An Error Message Is Displayed on
the LCD” on page 78 and take appropriate
action.
BLK INK VOL UNKNOWN
COL INK VOL UNKNOWN
The function for detecting the remaining ink
level is disabled.
The statuses of a Color and Black FINE
Cartridges may not be the same.
RECOMMEND NEW B-CRT
RECOMMEND NEW C-CRT
This message is displayed on the following
occasions. We recommend that you replace
the FINE Cartridge promptly.
z Ink is low while printing in fax mode
z Ink is low while receiving a fax in fax mode
(the received fax is stored in memory.)
Note
If you select ON for PRINT WHEN NO INK, you
can set this message not to be displayed. For
details, refer to “AUTO PRINT RX” in “FAX
SETTINGS” of the User’s Guide on-screen
manual.
z With the Computer Screen
You can confirm the status of each FINE Cartridge on the printer status monitor (Windows) and
Canon IJ Printer Utility (Macintosh).
(A)
(A) Confirm whether any symbols are displayed here.
Ink is low. You can continue printing for a while, but we recommend you to have a
new FINE Cartridge available.
Ink has run out. See “CHECK INK U163” in “An Error Message Is Displayed on
the LCD” on page 78 and take appropriate action.
Ink may have run out. See “CHECK INK U162” in “An Error Message Is Displayed
on the LCD” on page 78 and take appropriate action.
The function for detecting the remaining ink level is disabled.
Routine Maintenance
67
Follow the procedure below to open each of the confirmation screens.
1
Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from Control Panel” in “Opening
the Printer Properties Dialog Box (Windows)” of the User’s Guide on-screen manual.
2
Click View Printer Status on the Maintenance sheet.
To confirm the FINE Cartridge information, click the Ink Details menu.
Note
You can also display the printer status monitor by clicking Canon XXX Printer (where “XXX” is
your machine’s name) which appears on the taskbar during printing.
1
Open the Canon IJ Printer Utility.
Refer to “Opening the Canon IJ Printer Utility (Macintosh)” in the User’s Guide on-screen
manual.
2
Select Ink Level Information in the pop-up menu.
To confirm the FINE Cartridge information, click Ink Details.
Note
If you have pressed the Stop/Reset button for at least 5 seconds when “CHECK INK”, “BLK INK
VOL UNKNOWN”, or “COL INK VOL UNKNOWN” appears on the LCD, note the following.
z When ink runs out, printouts will become faint or blank printouts will be printed.
z When receiving faxes, the machine will not store it in its memory even if the ink level becomes low
or run out.
68
Routine Maintenance
„ Replacing FINE Cartridges
When FINE Cartridges run out of ink, replace them using the following steps.
Important
Handling FINE Cartridges
z Do not touch the electrical contacts or Print Head Nozzles on a FINE Cartridge. The machine
may not print out properly if you touch it.
(A)
(B)
z
z
z
z
(A) Electrical Contacts
(B) Print Head Nozzles
To maintain optimal printing quality, we recommend the use of specified Canon brand FINE
Cartridges.
Refilling ink is not recommended.
Once you remove a FINE Cartridge, replace it immediately. Do not leave the machine with FINE
Cartridges removed.
Replace empty cartridges with new ones. If you insert FINE Cartridges that has been removed
once, the machine may not print out properly due to some reasons such as clogging of the
nozzles.
Furthermore, with such cartridges, the Low Ink Warning may not be displayed properly.
Once a FINE Cartridge has been installed, do not remove it from the machine and leave it out in
the open. This will cause the FINE Cartridge to dry out, and the machine may not operate
properly when it is reinstalled. To maintain optimal printing quality, use a FINE Cartridge within
six months of first use.
Note
z If a FINE Cartridge runs out of ink, you can print with either Color or Black FINE Cartridge, in
whichever ink remains, only for a while. However the print quality may be reduced compared to
when printing with both cartridges. Canon recommends to use new FINE cartridges in order to
obtain optimum qualities.
Even when printing with one ink only, print with leaving the empty FINE Cartridge installed. If
either of the Color FINE Cartridge or Black FINE Cartridge is not installed, an error occurs and
the machine cannot print.
For information on how to configure this setting, refer to the PC Printing Guide on-screen
manual.
z Color ink may be consumed even when printing a black-and-white document or when black-and
white printing is specified.
Color ink is also consumed in Print Head Cleaning and Print Head Deep Cleaning, which may
be necessary to maintain the machine’s performance.
1
Make sure that the machine is turned on, lift
the Scanning Unit (Printer Cover) with both
hands, then pull the Scanning Unit Support
(A) down into place.
The FINE Cartridge Holder moves to the left.
(A)
Routine Maintenance
69
Caution
z Do not hold the FINE Cartridge Holder to stop or move it.
z Do not touch the metallic parts inside the machine.
Important
If the Scanning Unit (Printer Cover) is left open for more than 10 minutes, the FINE Cartridge
Holder moves to the right. Close and reopen the Scanning Unit (Printer Cover) to return the holder
to the left.
2
Remove the empty FINE Cartridge.
(1) Push down the FINE Cartridge.
(1)
(2) Remove the FINE Cartridge.
Important
z Handle FINE Cartridges carefully to avoid staining
clothing or the surrounding area.
z Discard empty FINE Cartridges according to the
local laws and regulations regarding disposal of
consumables.
(2)
3
Prepare the replacement FINE cartridge.
(1) Unpack a new FINE Cartridge and remove the
orange protective tape (A) gently.
Important
z Handle FINE Cartridges carefully to avoid staining
your clothes or surrounding work area.
z Do not reattach the protective tape once you have
removed it. Discard it according to the local laws
and regulations regarding disposal of consumables.
z Do not touch the electrical contacts or Print Head
Nozzles on a FINE Cartridge. The machine may not
print out properly if you touch it.
z Be careful not to stain your clothes and hands with
ink on the removed protective tape.
70
Routine Maintenance
(A)
4
Install the FINE Cartridge.
(1) Insert a new FINE Cartridge all the way into
the appropriate slot.
The Black FINE Cartridge should be installed
into the left slot ( B ) and the Color FINE
Cartridge should be into the right slot ( C ).
B
C
(1)
(2) Push up the FINE Cartridge until it clicks into
place.
Important
The machine cannot be used unless both the FINE
Cartridges are installed.
(2)
5
Lift the Scanning Unit (Printer Cover) slightly to set the Scanning Unit Support back
to its original position, and then gently close the Scanning Unit (Printer Cover).
Caution
Be sure to hold the Scanning Unit (Printer Cover) firmly, and be careful not to get your fingers
caught.
Note
z If the error message is still displayed after the Scanning Unit (Printer Cover) is closed, see “An
Error Message Is Displayed on the LCD” on page 78.
z When you start printing after replacing the FINE Cartridge, Print Head Cleaning is performed
automatically. Do not perform any other operations until Print Head Cleaning finishes.
z If the straight line is misaligned or the Print Head position is misaligned, align the Print Head
position.
See “Aligning the Print Head” on page 64.
Routine Maintenance
71
Keeping the Best Printing Results
To avoid drying of the Print Head and clogging of the nozzles, note the following.
Note
z Ink may blur depending on the paper in the following cases:
– Printed area is traced with a highlight pen or paint-stick, or
– Printed area is stained with water or sweat.
z If the print head nozzles get clogged, printouts will become faint or particular colors will not be printed
properly. For details, see “When Printing Becomes Faint or Colors Are Incorrect” on page 59.
„ When You Turn Off the Machine
Follow the procedure below to turn off the machine.
(1) Press the ON/OFF button to turn off the machine.
(2) Confirm that the Power lamp has gone out.
This takes a few seconds or as long as around 30 seconds.
(3) Unplug the power cord from the wall outlet.
If you are using a power outlet strip, you can switch it off instead.
When you press the ON/OFF button to turn off the machine, the machine automatically puts a
protective cap on the Print Head to prevent the ink from drying. If you remove the power cord or
switch off the power outlet strip before the Power lamp goes out, this capping will not be done
properly, causing the Print Head to dry and clog.
„ When You Are Not Using the Machine for a Long Time
When you are not using the machine for a long time, print or copy in both black & white and in
color, or perform Print Head Cleaning, about once a month to prevent degradation of the Print
Head.
Numerous nozzles are installed in the Print Head for high-precision printing. Just as the
uncapped tip of a ballpoint pen or marker becomes dry and unusable if it is not used for a long
period of time, the print head nozzles become blocked by dried ink. Periodically printing or
cleaning the Print Head can prevent this blockage.
72
Routine Maintenance
Cleaning Your Machine
This section describes the cleaning procedure that is needed to maintain your machine.
Caution
z Do not use tissue paper, paper towels, or similar materials for cleaning. Paper tissue powders or fine
threads may remain inside the machine and cause problems such as a blocked Print Head and poor
printing results. Use a soft cloth to avoid scratching the components.
z Never use volatile liquids such as thinners, benzene, acetone, or any other chemical cleaner to clean
the machine, as this may cause a malfunction or damage the machine’s surface.
„ Cleaning the Exterior of the Machine
Caution
Be sure to turn off the power and disconnect the power cord before cleaning the machine.
Important
z When cleaning the exterior of the machine, do not use tissue paper, rough-textured cloth, or
similar materials, as this may scratch the surface.
z Never use neutral detergent or volatile liquids such as thinners, benzene, acetone, or any other
chemical cleaner, as this may damage the surface.
Be sure to use a soft cloth such as eyeglasses cleaning cloth and wipe off dirt on the surface
with it gently. Smooth out wrinkles on the cloth if necessary before cleaning.
„ Cleaning the Platen Glass and Document Cover
Caution
Be sure to turn off the power and disconnect the power cord before cleaning the machine.
Important
z The inner side of the Document Cover (white sheet) (C) is easily damaged, so wipe it gently.
z If the glass of the ADF (A) is stained with ink, correction fluid, or the like, black streaks may
appear on the printed paper when the document is loaded in the ADF. With a clean, soft, lintfree cloth, wipe the glass of the ADF.
With a clean, soft, lint-free cloth, wipe the Platen Glass (D), the inner side of the Document
Cover (white sheet) (C), the glass of the ADF (A), and the inner side of the ADF (white area) (B)
gently. Make sure not to leave any residue, especially on the Platen Glass.
(B)
(C)
(A)
(D)
Routine Maintenance
73
„ Cleaning the ADF
Caution
Be sure to turn off the power and disconnect the power cord before cleaning the machine.
1
Open the Document Tray.
2
Open the Feeder Cover.
3
4
5
6
With a soft, clean, lint-free and dry cloth, wipe
off any paper dust from the inside of the
Feeder Cover (A).
(A)
After wiping, close the Feeder Cover by
pushing it until it clicks into place.
Close the Document Tray.
Reconnect the power cord then turn on the
machine.
„ Cleaning the Paper Feed Roller (Roller Cleaning)
Clean the paper feed roller if paper is not fed properly. Cleaning the paper feed roller will wear
the roller, so perform this only when necessary.
1
2
Make sure that the machine is turned on, and then remove any paper from the
Rear Tray.
Open the Paper Output Tray.
(1) Put your finger in the rounded indent beside the Paper Output Tray and open it gently.
(2) Open up and set the Output Tray Extension completely by pressing down the hollow on
its front side.
74
Routine Maintenance
3
Clean the paper feed roller.
(1) Press the Menu button repeatedly until MAINTENANCE appears.
(2) Press the [ or ] button to select ROLLER CLEANING, then press the OK button.
The paper feed roller will rotate as it is cleaned.
4
5
Repeat step 3 twice.
Make sure that the paper feed roller stops rotating, then load three or more sheets
of A4 or Letter-sized plain paper in portrait orientation in the Rear Tray.
Set the Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer to
“Inside” in “Main Components” of the User’s Guide on-screen manual.
6
Repeat step 3 three times.
The paper cleans the paper feed roller as it feeds through the machine.
If the problem is not resolved, wipe the paper feed roller (A) located on the right side inside the
Rear Tray with a moistened cotton swab or the like. Rotate the roller (A) manually as you clean
it. Do not touch the roller with your fingers; rotate it with the cotton swab. If this does not solve
the problem, contact your Canon service representative.
(A)
„ Cleaning the Inside of the Machine (Bottom Plate Cleaning)
This section describes how to clean the inside of the machine. If the inside of the machine
becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly.
Important
Do not perform any other operation while the bottom plate is being cleaned.
1
2
Make sure that the machine is turned on, and then remove any paper from the
Rear Tray.
Open the Paper Output Tray.
(1) Put your finger in the rounded indent beside the Paper Output Tray and open it gently.
(2) Open up and set the Output Tray Extension completely by pressing down the hollow on
its front side.
3
Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, and then
unfold the paper.
Routine Maintenance
75
4
Load this and only this sheet of paper in the
Rear Tray with the open side to the front.
(A)
Set the Paper Thickness Lever to the left. For
details on the Paper Thickness Lever, refer to
“Inside” in “Main Components” of the User’s Guide
on-screen manual.
5
Perform bottom plate cleaning.
(1) Press the Menu button repeatedly until
MAINTENANCE appears.
(2) Press the [ or ] button to select BOTTOM
CLEANING, then press the OK button.
The paper cleans the inside of the machine as
it feeds through the machine.
(A) Load the paper after unfolding it.
Check the folded part of the ejected paper. If it is smudged with ink, perform Bottom Plate
Cleaning again.
If the problem is not resolved after performing Bottom Plate Cleaning twice, the protrusions
inside the machine may be stained. Clean them according to instructions. See “Cleaning the
Protrusions Inside the Machine” on page 76.
Note
When performing Bottom Plate Cleaning again, make sure to use a new piece of paper.
„ Cleaning the Protrusions Inside the Machine
If protrusions inside the machine are stained, wipe off any ink from the protrusions using a cotton
swab or the like.
Caution
Be sure to turn off the power and disconnect the power cord before cleaning the machine.
76
Routine Maintenance
Troubleshooting
This section describes troubleshooting tips for problems you may encounter when using the
machine.
Note
This section mainly describes the methods of machine operation for troubleshooting. To handle problems
using your computer, refer to “Troubleshooting” in the User’s Guide on-screen manual. For details on how
to view the on-screen manuals, see “Reading the On-screen Manuals” on page 102.
z “An Error Message Is Displayed on the LCD” on page 78
z “LCD Cannot Be Seen At All” on page 81
z “An Unintended Language Is Displayed on the LCD” on page 81
z “Cannot Install the MP Drivers” on page 82
z “Cannot Connect to Computer Properly” on page 83
z “Print Results Not Satisfactory” on page 84
z “The Print Result Not Satisfactory When Copying” on page 88
z “Printing Does Not Start” on page 88
z “Paper Does Not Feed Properly” on page 89
z “Paper Jams” on page 90
z “Document Jams” on page 91
z “Error Message Appears on the Computer Screen” on page 94
z “Error Message Appears on a PictBridge Compliant Device” on page 96
z “Scanning Problems” on page 97
z “Problems Receiving Faxes” on page 97
z “Problems Sending Faxes” on page 99
z “Telephone Problems” on page 100
If an Error Occurs When the Machine Is Connected to a Computer
When an error occurs in printing such as the machine is out of paper or paper is jammed, a
troubleshooting message is displayed automatically. Take the appropriate action described in the
message.
The message may vary depending on the version of your Windows operating system.
Troubleshooting
77
An Error Message Is Displayed on the LCD
If an error message is displayed on the LCD, take the corresponding action described below.
Message
Action
CHECK INK
U051/U052/U053/U059
The FINE Cartridge may not be installed properly, or the Cartridge may not be
compatible with this machine. Open the Scanning Unit (Printer Cover) and
install the appropriate FINE Cartridge.
If the error is not resolved, the FINE Cartridge may be damaged. Contact your
Canon service representative.
CHECK INK
U075/U076
Make sure that each FINE Cartridge is installed in the correct position.
See “Replacing a FINE Cartridge” on page 66.
CHECK INK
U140
The FINE Cartridge may not be compatible with this machine. Install the
appropriate FINE Cartridge. See “Replacing a FINE Cartridge” on page 66.
CHECK INK
U150
The FINE Cartridge may not be installed properly.
Open the Scanning Unit (Printer Cover) and install the FINE Cartridge properly.
If the error is not resolved, the FINE Cartridge may be damaged. Contact your
Canon service representative.
CHECK INK
U162
Ink may have run out.
The function for detecting the remaining ink level will be disabled since the ink
level cannot be correctly detected.
If you want to continue printing without this function, press the Stop/Reset
button for at least 5 seconds.
Canon recommends to use new genuine Canon cartridges in order to obtain
optimum qualities.
Please be advised that Canon shall not be liable for any malfunction or trouble
caused by continuation of printing under the ink out condition.
CHECK INK
U163
Ink has run out.
Replace the ink cartridge and close the Scanning Unit (Printer Cover).
If printing is in progress and you want to continue printing, press the Stop/Reset
button for at least 5 seconds with the ink cartridge installed. Then printing can
continue under the ink out condition.
The function for detecting the remaining ink level will be disabled.
Replace the empty ink cartridge immediately after the printing. The resulting
print quality is not satisfactory, if printing is continued under the ink out
condition.
REQ. SERVICE SOON
The machine has a built-in ink absorber to hold the ink used during Print Head
Cleaning, for example.
This error message indicates that the ink absorber is nearly full.
Press the OK button to cancel the error so you can continue printing.
However, because printing is disabled once the ink absorber becomes
completely full and until the ink absorber is replaced, you are recommended to
contact your Canon service representative as early as possible. (You will need
to replace a particular part of the machine.)
INCOMPATIBLE CAMERA
A communication time out occurs if an operation takes too long or if it takes too
much time to send data. This may cancel printing. In such cases, disconnect
and reconnect the USB cable.
When printing from a PictBridge compliant device, depending on the model or
brand of your device, you may have to select a PictBridge compliant print mode
on the device before connecting it to the machine. You may also have to turn on
your device or select Play mode manually after connecting the device to the
machine. Perform necessary operations before connecting your device referring
to its instruction manual.
If the error is still not resolved, check if you can print another photograph.
UNSUPPORTED USB HUB
If a PictBridge compliant device is connected via a USB hub, remove the hub
and connect it directly to the machine.
78
Troubleshooting
Message
Action
CHECK PRINTER
Turn off the machine, and unplug the power cord of the machine from the power
supply. After a while, plug the power cord of the machine back in, and then turn
on the machine. If the same error occurs, contact your Canon service
representative.
SCANNER ERROR
Make sure that the protective material is removed from the FINE Cartridge
Holder, then turn the machine off and back on again. If the problem is not
resolved, contact your Canon service representative.
LOAD PAPER
Reload the paper correctly and press the OK button.
Note
Pressing the Stop/Reset button also enables you to resolve the error, when
sending faxes before printing out received data. After you press the Stop/Reset
button to resolve the error, ensure to press the FAX button in order to print out
data remained in memory.
PAPER JAMMED
If paper has jammed in the machine, clear the jam, reload the paper in the
machine correctly and then press the OK button.
CANNOT SCAN FROM ADF
The document is loaded in the ADF when applying FIT-TO-PAGE in ENLARGE/
REDUCE, and STICKER COPY and BORDERLESS COPY in SPECIAL
COPY.
Load the document on the Platen Glass when copying with FIT-TO-PAGE in
ENLARGE/REDUCE, and STICKER COPY and BORDERLESS COPY in
SPECIAL COPY.
CHANGE PAPER TO
The paper size setting is set to a size other than A4, Letter or Legal.
Set the paper size setting to A4, Letter or Legal and load paper of the same
size.
CHECK DOCUMENT
No document in the ADF.
Press the OK button to resolve the error, then operate again after loading
documents.
CLEAR DOC. [OK]
STOP DOC CLR [STOP]
Documents remain in the ADF.
Press the OK button to eject documents and press the Stop/Reset button to
stop ejecting.
To continue scanning, operate on the application. The scanning from the ADF
may not be supported depending on your application software. For details, refer
to the instruction manual of your application.
COVER IS OPEN
You opened the Scanning Unit (Printer Cover) during an operation.
Return the Scanning Unit (Printer Cover) to its original position.
DEVICE IN USE
CANNOT TURN OFF
You are unable to turn off the machine with the ON/OFF button because the
machine is performing an operation.
The machine is performing an operation. Wait until the operation has finished,
then turn off the machine.
DOCUMENT IN ADF
The document is jammed in the ADF.
Remove the document page jammed in the ADF, then press the OK button.
Operate again after resolving the error.
See “Document Jams” on page 91.
DOCUMENT TOO LONG
The document is too long or is jammed in the ADF.
Remove the document page jammed in the ADF, then press the OK button.
After resolving the error, make sure that the document you are loading meets
the machine’s requirements before redoing the operation.
See “Original Document Requirements” on page 8.
MEMORY IS FULL
z The machine’s memory is full because you tried to copy too many pages at
once or a very detailed document.
Divide the document and copy each part separately.
z The machine’s memory is full because it has received too many documents,
or a very long or detailed document.
Contact the sender and have him/her divide and resend them.
Troubleshooting
79
„ Fax Related Messages
Message
Action
BUSY/NO SIGNAL
z The telephone number you dialed is busy.
Try dialing again after waiting for a moment. See “Redialing” on page 46.
z The fax number dialed was incorrect.
Check the fax number and dial again.
z The recipient’s fax machine is not working.
Contact the recipient and have them check their fax machine.
z The recipient is not using a G3 machine.
Contact the recipient and ask them to send or receive the document using a
G3 machine.
z The touch tone/rotary pulse setting on your machine is incorrect.
Set the machine to the setting that matches your telephone line. See “Setting
the Telephone Line Type” on page 32.
z The receiving fax machine did not answer within 55 seconds (after all
automatic redialing attempts).
Contact the recipient and have them check their fax machine. For an
overseas call, add pauses to the registered number.
HANG UP PHONE
The handset is not placed in the handset cradle correctly. Replace the handset
correctly.
NO ANSWER
The recipient’s fax machine does not answer.
Check the number. Try dialing again after waiting for a moment.
NO TONE DETECTED
The telephone line cable with a modular plug is not plugged in properly, or DIAL
TONE DETECT is set to ON. Make sure that the cable is plugged in properly,
and resend the fax after a while. If you still cannot send the fax, set DIAL TONE
DETECT to OFF.
NO RX PAPER
The other party’s fax machine is out of paper or its memory is full.
Contact the other party and have them load paper in their fax machine or free up
space in their fax machine’s memory.
NO TEL NUMBER
The coded speed dialing code you entered has not been registered.
Register the coded speed dialing code.
RECEIVED IN MEMORY
If the machine receives a fax under one of the following conditions, the machine
will not be able to print the received fax and will store it in its memory.
When the problem is resolved as described, the fax stored in memory is printed
automatically.
z Ink is low or has run out while receiving a fax: replace the FINE Cartridge.
See “Replacing a FINE Cartridge” on page 66.
z Paper size/type setting is incorrect: correct the paper size/type setting.
z Paper has run out while receiving a fax: load the paper and press the OK
button.
z Output Tray is closed: open it.
z OFF is selected for AUTO PRINT RX: select ON.
z You pressed the Stop/Reset button to cancel printing of a fax: press the FAX
button.
TRY AGAIN IN B&W
The recipient’s fax machine is not color-compatible. Press the Black button to
resend the faxes. Alternatively, you can set COLOR TX to IF INCOMPAT.,
B&W.
TX/RX CANCELLED
You pressed the Stop/Reset button to cancel the transmission.
If required, try sending or receiving again.
TX/RX NO.nnnn
When the machine sends or receives a fax, it assigns a unique identification
number (nnnn).
Write the number down if you will need it later.
80
Troubleshooting
LCD Cannot Be Seen At All
Cause
The machine is not powered on or the
LCD is in the screen-saver mode.
Action
z If the Power lamp is off
The machine is not powered on. Connect the power cord and press the ON/
OFF button. The machine will power on and the LCD will display a message.
z If the Power lamp is lit
The LCD may be in the screen-saver mode. On the Operation Panel, press a
button other than the ON/OFF button.
An Unintended Language Is Displayed on the LCD
Cause
Action
The language you want to be displayed
is not selected.
Select the language according to the following procedure.
(1)Press the ON/OFF button to turn on the machine.
(2)Press the Menu button three times.
(3)Press the ] button twice, then press the OK button.
(4)Press the ] button once, then press the OK button.
(5)Press the [ button repeatedly to select the leftmost language.
(6)Press the ] button the number of times in the following list according to your
desired language.
– JAPANESE: 0 time
– ENGLISH: 1 time
– GERMAN: 2 times
– FRENCH: 3 times
– ITALIAN: 4 times
– SPANISH: 5 times
– DUTCH: 6 times
– PORTUGUESE: 7 times
– NORWEGIAN: 8 times
– SWEDISH: 9 times
– DANISH: 10 times
– FINNISH: 11 times
– RUSSIAN: 12 times
– CZECH: 13 times
– HUNGARIAN: 14 times
– POLISH: 15 times
– SLOVENE: 16 times
– TURKISH: 17 times
(7)Press the OK button.
The desired language is displayed on the LCD.
(8)Press the Stop/Reset button.
Troubleshooting
81
Cannot Install the MP Drivers
Cause
Action
If you were unable to proceed beyond the Printer Connection screen, follow
the procedure below to reinstall the MP Drivers.
Unable to proceed beyond the Printer
Connection screen.
(1)Click Cancel on the Printer Connection screen.
(2)Click Start Over on the Installation Failure screen.
(3)Click Back on the screen that appears next.
(4)Click Exit on the PIXMA XXX screen (where “XXX” is your machine’s name),
then remove the CD-ROM.
(5)Turn the machine off.
(6)Restart your computer.
(7)Make sure you have no application software running, including anti-virus
software.
(8)Follow the procedure described in your setup sheet to reinstall the MP
Drivers.
Installation does not start automatically
when the Setup CD-ROM is inserted
into your computer’s disc drive.
(1)Click Start then Computer.
In Windows XP, Click Start then My Computer.
In Windows 2000, double-click the My Computer icon on the desktop.
(2)Double-click the CD-ROM icon
on the displayed window.
Note
To use the Run command to start the setup program, specify your disc drive and
then the name of the setup program, MSETUP4.EXE. The drive letter of the disc
drive depends on your computer.
Double-click the CD-ROM icon on your desktop to start installation.
If the CD-ROM icon is not displayed, restart your computer.
If the CD-ROM icon is still not displayed, try different disks and see if they are
displayed. If other disks are displayed, there is a problem with the Setup CDROM. Contact your Canon service representative.
82
Troubleshooting
Cause
Installation procedure not followed
correctly.
Action
Follow the procedure described in your setup sheet for proper installation.
If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart
your computer, and then reinstall the MP Drivers. Refer to the PC Printing Guide
on-screen manual.
Note
If the installer was forced to be terminated due to a Windows error, the system
may be in an unstable condition and you may not be able to install the MP
Drivers. Restart your computer before reinstalling.
Cannot Connect to Computer Properly
„ Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work
Cause
Your system environment is not fully
compatible with USB 2.0 Hi-Speed.
Action
If your system environment is not fully compatible with USB 2.0 Hi-Speed, the
machine will operate at a lower speed provided under USB 1.1. In this case, the
machine operates properly but printing speed may slow down due to
communication speed.
Check the following to ensure that your system environment supports USB 2.0
Hi-Speed connection.
z The USB port on your computer supports USB 2.0 Hi-Speed connection.
z The USB cable, and the USB hub if you are using one, support USB 2.0 HiSpeed connection.
Be sure to use a certified USB 2.0 Hi-Speed cable. We recommend the cable
to be no longer than around 10 feet / 3 meters.
z The operating system of your computer supports USB 2.0 Hi-Speed
connection.
Obtain and install the latest update for your computer.
z The USB 2.0 Hi-Speed driver operates properly.
Obtain the latest version of the USB 2.0 Hi-Speed driver compatible with your
hardware and install it on your computer.
Important
For details on USB 2.0 Hi-Speed of your system environment, contact the
manufacturer of your computer, USB cable, or USB hub.
„ “This device can perform faster” Message Is Displayed
Cause
Your system environment is not fully
compatible with USB 2.0 Hi-Speed.
Action
Your system environment is not compatible with USB 2.0.
See “Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work” on
page 83.
Troubleshooting
83
Print Results Not Satisfactory
If the print result is not satisfactory, confirm the paper and print quality settings first.
z Do the page size and media type settings match the size and type of the
loaded paper?
When these settings are incorrect, you cannot obtain a proper print result. If you are printing a
photograph or an illustration, incorrect paper type setting may reduce the quality of printout color.
Also, if you print with an incorrect paper type setting, the printed surface may be scratched. In
borderless printing, uneven coloring may occur depending on the combination of the paper type
setting and the loaded paper.
z Did you set the print quality setting appropriately?
Select a print quality option suitable to the paper and image for printing. If you notice blurs or
uneven colors, increase the print quality setting and try printing again.
* When printing from a PictBridge compliant device, set the print quality setting by using the
Operation Panel on the machine. You cannot make this setting from a PictBridge compliant
device.
The method to confirm the paper and print quality settings differs depending on what you do with
your machine.
To copy by operating the
machine
Confirm by using the Operation Panel on the machine. Refer to
the User’s Guide on-screen manual.
To print from a PictBridge
compliant device
Confirm by using your PictBridge compliant device or the
Operation Panel on the machine. See “Printing Photographs
Directly from a Compliant Device” on page 25.
To print from a computer
Confirm by using the printer driver.
Refer to the PC Printing Guide on-screen manual.
If the problem is not resolved even if the paper and print quality settings are correct, there may be
other causes. See also the sections below.
„ Colors Are Unclear
Cause
Color correction is not enabled.
84
Action
When printing photographs or other graphics, enabling color correction may
improve color.
When performing direct printing, select VIVID ON in the print settings.
When printing from your computer, refer to “Print Results Not Satisfactory” in the
User’s Guide on-screen manual.
Troubleshooting
„ Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight
Lines Are Misaligned
Cause
FINE Cartridge is not installed properly.
/ There is no ink left.
Action
Remove the FINE Cartridge, then reinstall it.
Small dusts may be stuck between the contact points. In this case, the print
result may be improved by reinstalling the FINE Cartridge.
Also, check that the protective tape (A) is removed.
(A)
Print Head nozzles are clogged.
See “When Printing Becomes Faint or Colors Are Incorrect” on page 59 and
perform any necessary maintenance operation.
The media is loaded with the wrong
side facing upwards.
Many types of paper are made to be printed on only a particular side of the
paper.
Printing on the wrong side may cause unclear prints or prints with reduced
quality.
For detailed information on the printable side, refer to the instruction manuals
supplied with the paper.
Print Head is misaligned.
If you did not align the Print Head after installation, straight lines may be printed
misaligned. Make sure to align the Print Head after you install it.
See “Aligning the Print Head” on page 64 to perform Print Head Alignment using
the Operation Panel.
„ White Streaks
Cause
Print Head nozzles are clogged.
Action
See “When Printing Becomes Faint or Colors Are Incorrect” on page 59 and
perform any necessary maintenance operation.
Troubleshooting
85
„ Printed Paper Curls or Has Ink Blots
Cause
Paper is too thin.
Action
When printing data with high color saturation such as photographs or images in
deep color, we recommend using Photo Paper Pro or other Canon specialty
paper. See “Media Types You Cannot Use” on page 13.
„ Printed Surface Is Scratched/Paper Is Smudged
Cause
Action
Paper feed roller is dirty.
Clean the paper feed roller. Cleaning the paper feed roller will wear the roller, so
perform this procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Roller (Roller Cleaning)”
on page 74.
Inside of the machine is dirty.
When performing duplex printing, if the specified page size does not match the
actual size of paper loaded in the paper source, the inside will become stained
with ink, causing printed paper to become smudged.
Perform the Bottom Plate Cleaning to clean the inside of the machine.
For details on cleaning, see “Cleaning the Inside of the Machine (Bottom Plate
Cleaning)” on page 75.
Note
To prevent the inside of the machine from getting stained, set the page size
correctly.
Printing on inappropriate type of paper.
86
z Check to see if the paper you are printing on is not too thick or curled.
See “Media Types You Cannot Use” on page 13.
z When performing Borderless Printing, print quality may be reduced at the top
and bottom edges of the paper. Make sure that the paper you are using is
suitable for Borderless Printing.
For details, refer to “Printing Area” in the User’s Guide on-screen manual.
Troubleshooting
Cause
Paper is curled.
Action
For Plain Paper
Turn the paper over and reload it to print on the other side.
Leaving the paper loaded in the Rear Tray for a long time may cause the paper
to curl. If this happens, load the paper with the other side facing up. It may
resolve the problem.
We recommend putting unused paper back into the package and keep them on
a level surface.
For Other Paper
If you are using paper with either any of the corners or the whole printing
surface curled, the paper may become dirty, not feed properly, or both. Use such
paper after correcting paper curl as follows.
(1)With the printing side (A) facing up, cover the paper with a fresh sheet of
plain paper to avoid staining or scratching the surface.
(2)Roll up the paper in a direction opposite to paper curl as seen below.
(1)
(2)
(A)
(3)Check to see that the paper curl is within approximately 0.08 to 0.2 inches / 2
to 5 mm (B) in height.
(A)
(B)
We recommend printing curl-corrected paper one sheet at a time.
Note
Depending on the media type, the paper may be smudged or may not be fed
properly even if it is not curled.
In such case, follow the procedure described above in “For Other Paper” to curl
the paper before printing.
This may improve the print result.
Inappropriate Paper Thickness Lever
setting.
Adjust the position of the Paper Thickness Lever according to the type of paper
you are printing on.
See “Paper Handling” on page 12.
Depending on the printing content, the printing surface may become scratched
even for the types of paper to set the lever to the left. In this case, set the Paper
Thickness Lever to the right.
* Reset the Paper Thickness Lever to the left when you finish printing. If the
lever is not set back to the left, the inside of the machine is more likely to get
dirty due to the wider clearance between the print head and the loaded paper.
It may also reduce print quality.
Note
If the corners or edges of the paper are smudged, try to print with the Paper
Thickness Lever set to the right.
Printing graphics with the intensity
setting set too high.
Especially if you are using plain paper to print images with high intensity, the
paper may absorb too much ink and become wavy, causing paper abrasion.
When copying, see “Changing the Copy Settings” on page 19 and reduce the
INTENSITY setting. Then try printing again.
When printing from your computer, refer to “Print Results Not Satisfactory” in the
User’s Guide on-screen manual.
Printing beyond the recommended
printing area.
If you are printing beyond the recommended printing area of your printing paper,
the lower edge of the paper may become stained with ink.
Resize your original document in your application software.
For details on recommended printing area, refer to “Printing Area” in the User’s
Guide on-screen manual.
Troubleshooting
87
„ Colors Are Uneven or Streaked
Cause
Action
Print Head nozzles are clogged.
See “When Printing Becomes Faint or Colors Are Incorrect” on page 59 and
perform any necessary maintenance operations.
Print Head is misaligned.
See “Aligning the Print Head” on page 64 to perform Print Head Alignment using
the Operation Panel.
The Print Result Not Satisfactory When Copying
Cause
Action
The original document is not loaded
correctly.
Check that the original is loaded correctly on the Platen Glass or the ADF.
See “Loading Original Documents” on page 8.
The original document is loaded with
the wrong side facing upwards.
When loading the original on the Platen Glass, the side to be copied should be
face down.
When loading in the ADF, the side to be copied should be face up.
The original document is a printout
from this machine.
Print quality may be reduced if you copy a printout.
Instead of copying a printout, print the original directly either from the digital
camera or your computer.
The Platen Glass, the inner side of the
Document Cover, or the ADF is dirty.
Clean the Platen Glass, the inner side of the Document Cover, or the ADF.
See “Cleaning Your Machine” on page 73.
If these do not resolve the problem, also see “Print Results Not Satisfactory” on page 84.
Printing Does Not Start
Cause
Unnecessary print jobs are left in
queue. / Computer problems.
Action
Restarting your computer may solve the problem.
If there are any unnecessary print jobs, follow the procedure below to delete
them.
(1)Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from Control
Panel” in “Opening the Printer Properties Dialog Box (Windows)” of the
User’s Guide on-screen manual.
(2)Click the Maintenance tab and then View Printer Status.
The printer status monitor is displayed.
(3)Click Display Print Queue.
(4)Select Cancel All Documents on the Printer menu.
You may not be able to select this depending on the privileges of the
account.
(5)When the confirmation message is displayed, click Yes.
The print jobs are deleted.
(1)Click the printer icon in the Dock to display the list of print jobs in progress.
In Mac OS X v.10.2.8, click the printer icon in the Dock to start up the Print
Center and double-click the name of your machine in the Printer List.
(2)Select the print job to delete and click
.
The print jobs are deleted.
88
Troubleshooting
Cause
The machine is not ready.
Action
Check if the Power lamp is lit green.
If the Power lamp is off, turn the machine on.
While the Power lamp is flashing green, the machine is initializing. Wait until the
Power lamp stops flashing and remains lit green.
Note
When printing large data such as a photo or graphics, it may take longer to start
printing.
Paper Does Not Feed Properly
Cause
Action
Printing on inappropriate type of paper.
Check to see if the paper you are printing on is not too thick or curled.
See “Media Types You Cannot Use” on page 13.
Paper feed roller is dirty.
Clean the paper feed roller. Cleaning the paper feed roller will wear the roller, so
perform this procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Roller (Roller Cleaning)”
on page 74.
Paper not loaded properly.
Make sure of the following when you load paper in the machine.
z When loading two or more sheets of paper, align the edges of the sheets
before loading.
z Always load the paper in portrait orientation in the Rear Tray, regardless of
the printing orientation.
z Load the paper with the print side facing UP. Align the paper stack against
the right side of the Rear Tray and slide the Paper Guide so that it just
touches the left edge of the stack.
For details on loading paper, see “Loading Paper” on page 14.
Too much paper loaded.
Make sure that the paper stack does not exceed the load limit. However, proper
feeding of paper may not be possible at this maximum capacity depending on
the type of paper or environmental conditions (either very high or low
temperature and humidity).
In such cases, reduce the sheets of paper you load at a time to around half.
For details on loading paper, see “Loading Paper” on page 14.
Foreign object in the Rear Tray.
Make sure that there are no foreign objects in the Rear Tray.
Envelopes not prepared nor loaded
properly.
z When printing on envelopes, see “Loading Envelopes” on page 16, and
prepare the envelopes before printing.
Once you have prepared the envelopes, load them in the machine in portrait
orientation. If the envelopes are placed in landscape orientation, they will not
feed properly.
z Set the Paper Thickness Lever to the right.
Troubleshooting
89
Paper Jams
Cause
Action
Paper jammed in the Paper Output Slot
or the Rear Tray.
Remove the paper following the procedure below.
(1)Slowly pull the paper out, either from the Rear Tray or from the Paper Output
Slot, whichever is easier.
z If the paper tears and a piece remains inside the machine, turn the machine
off, open the Scanning Unit (Printer Cover) and remove it.
Be careful not to touch the components inside the machine.
After removing all paper, close the Scanning Unit (Printer Cover), and turn it
back on.
z If you cannot pull the paper out, turn the machine off and turn it back on. The
paper will be ejected automatically.
(2)Reload the paper in the machine, and press the OK button on the machine.
If you turned off the machine in step (1), all print jobs in queue are canceled.
Reprint if necessary.
Note
z For details on how to load paper, see “Loading Printing Paper” on page 11.
z When reloading the paper in the machine, see “Paper Does Not Feed
Properly” on page 89 to confirm that you are using the correct paper and are
loading it into the machine correctly.
If you cannot remove the paper or the paper tears inside the machine, or if the
paper jam error continues after removing the paper, contact your Canon service
representative.
Landscape credit card-sized paper
jammed inside the machine.
90
Do not load credit card-sized paper in landscape orientation.
Slowly pull out the paper from the Rear Tray and remove it.
If you cannot remove the jammed paper or the paper jam error continues after
removing the paper, contact your Canon service representative.
Troubleshooting
Document Jams
Cause
Document jams in the ADF (Document
Tray).
Action
Remove the document following the procedure below.
(1)Press the Stop/Reset button.
(2)If a multi-page document is loaded, remove any pages other than the
jammed page from the ADF, then open the Feeder Cover.
(3)Remove the jammed page from under the roller to the Feeder Cover side.
(4)Pull out the jammed document from the ADF.
If the document cannot be pulled out with ease, follow the procedure from
step (2) under “Document jams in the ADF (inner side).” on page 92.
Troubleshooting
91
Cause
Action
Document jams in the ADF (Document
Tray).
(Continued)
(5)Close the Feeder Cover.
z If documents remain in the ADF after pressing the Stop/Reset button during
scanning, “DOCUMENT IN ADF” appears on the LCD. Press the OK button
so that the remaining document is automatically fed out.
z When rescanning the document after clearing the error, rescan it from the
first page.
If you cannot remove the document or the document tears inside the machine,
or if the document jam error continues after removing the document, contact
your Canon service representative.
Note
The document may not feed properly depending on the media type, or your
environment, such as when the temperature and humidity are either too high or
too low.
In this case, reduce the number of document pages to approximately half of the
loading capacity. See “Original Document Requirements” on page 8.
If the document still jams, use the Platen Glass instead.
Document jams in the ADF (inner side). Remove the document following the procedure below.
(1)Follow steps (1) to (3) under “Document jams in the ADF (Document Tray).”
on page 91.
(2)Open the Document Cover and pull out the document from the inner side.
(3)Close the Document Cover.
(4)Close the Feeder Cover.
z When rescanning the document after clearing the error, rescan it from the
first page.
If you cannot remove the document or the document tears inside the machine,
or if the document jam error continues after removing the document, contact
your Canon service representative.
92
Troubleshooting
Cause
Document Jams in the ADF (Document
Output Slot).
Action
If the document is jammed in the Document Output Slot, pull it out.
z When rescanning the document after clearing the error, rescan it from the
first page.
If you cannot remove the document or the document tears inside the machine,
or if the document jam error continues after removing the document, contact
your Canon service representative.
Troubleshooting
93
Error Message Appears on the Computer Screen
„ Writing Error/Output Error/Communication Error
Cause
Action
The machine is not ready.
Confirm that the Power lamp is lit green.
If the Power lamp is off, turn the machine on.
While the Power lamp is flashing green, the machine is initializing. Wait until the
Power lamp stops flashing and remains lit green.
If the Alarm lamp is lit orange, an error may have occurred on the machine. For
details on how to resolve the error, see “An Error Message Is Displayed on the
LCD” on page 78.
Printer port setting does not match the
computer’s interface connecting the
machine.
Check the printer port settings.
* In the following instruction, “XXX” signifies your machine’s name.
(1)Log into a user account with the administrator privilege.
(2)Click Control Panel, then Printer under Hardware and Sound.
In Windows XP, click Control Panel, Printers and Other Hardware, then
Printers and Faxes.
In Windows 2000, click Control Panel then Printers.
(3)Right-click the Canon XXX Printer icon, and select Properties.
(4)Click the Ports tab to confirm the port settings.
Make sure that a port named USBnnn (where “n” is a number) with Canon
XXX Printer appearing in the Printer column is selected for Print to the
following port(s).
If the port setting is not correct, reinstall the MP Drivers or change the port
setting according to the interface you are using.
The machine is not connected properly. Make sure that the USB cable is securely plugged in to the machine and the
computer.
z If you are using a relay device such as a USB hub, disconnect it, connect the
machine directly to the computer, and try printing again. If printing starts
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
z There could also be a problem with the USB cable. Replace the USB cable
and try printing again.
MP Drivers are not installed properly.
94
The MP Drivers may not be installed properly. Uninstall them following the
procedure described in the PC Printing Guide on-screen manual and reinstall
them following the procedure described in your setup sheet.
Troubleshooting
„ Error No.: 300 Is Displayed
Cause
Action
The machine is not ready.
Confirm that the Power lamp is lit green.
If the Power lamp is off, turn the machine on.
While the Power lamp is flashing green, the machine is initializing. Wait until the
Power lamp stops flashing and remains lit green.
If the Alarm lamp is lit orange, an error may have occurred on the machine. For
details on how to resolve the error, see “An Error Message Is Displayed on the
LCD” on page 78.
Machine is not connected properly.
Make sure that the USB cable is securely plugged in to the machine and the
computer.
z If you are using a relay device such as a USB hub, disconnect it, connect the
machine directly to the computer, and try printing again. If printing starts
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
z There could also be a problem with the USB cable. Replace the USB cable
and try printing again.
Your machine is not selected in Printer
on the Print dialog box.
Select your machine’s name in Printer on the Print dialog box.
If your machine’s name does not appear in Printer, follow the procedure below
to check that the driver for your machine is installed to your computer.
(1)Select Print & Fax Preferences in Printer.
In Mac OS X v.10.2.8 or 10.3.x, select Edit Printer List in Printer.
(2)Check that your machine’s name is displayed in the list of printers and that
the check box is selected.
In Mac OS X v.10.2.8, check that your machine’s name is displayed in
Printer List.
(3)If your machine’s name is not displayed, click Add(+) to add the machine.
If you cannot add the machine, follow the procedure described in your setup
sheet to reinstall the MP Drivers.
„ Error No.: 1700/1710 Is Displayed
Cause
The ink absorber is almost full.
Action
See “REQ. SERVICE SOON” in “An Error Message Is Displayed on the LCD”
on page 78.
„ Error No.: 2001 Is Displayed
Cause
No response from connected digital
camera or video camcorder. /
Connected digital camera or video
camcorder is not compatible with this
machine.
Action
See “INCOMPATIBLE CAMERA” in “An Error Message Is Displayed on the
LCD” on page 78.
Troubleshooting
95
„ Error No.: 2002 Is Displayed
Cause
PictBridge compliant device is
connected via a USB hub.
Action
See “UNSUPPORTED USB HUB” in “An Error Message Is Displayed on the
LCD” on page 78.
Error Message Appears on a PictBridge Compliant
Device
The following are the possible errors that may occur when printing directly from a PictBridge
compliant device and the countermeasures to clear them.
Note
z This section describes errors that are indicated on Canon-brand PictBridge compliant devices.
The error messages and operations may vary depending on the device you are using.
For errors on non-Canon PictBridge compliant devices, check the error message on the LCD and take
the appropriate action to clear the error. For details, see “An Error Message Is Displayed on the LCD”
on page 78.
z For the errors indicated on the PictBridge compliant device and their solution, also refer to the
instruction manual of the device. For other troubles on the device, contact the manufacturer.
Error Message
On PictBridge
Compliant Device
Action
“Printer in use”
If the machine is printing from the computer or warming up, wait until the job
ends. When it is ready, the machine starts printing automatically.
When printing first after changing the media type, the message asking you to
confirm the position of the paper thickness lever may appear on the LCD on the
machine. If this message is displayed, make sure that the paper thickness lever
is set appropriate, then press the OK button on the machine.
“No paper”
Load paper in the Rear Tray, and select Continue* in the display on your
PictBridge compliant device.
* To resume printing, you can also press the OK button on the machine instead
of selecting Continue on the camera.
“Paper Error”
Open the Paper Output Tray. The machine resumes printing.
“Paper jam”
Select Stop in the display on your PictBridge compliant device to stop printing.
Remove the jammed paper, load new paper, press the OK button on the
machine, and try printing again.
“Printer cover open”
Close the Scanning Unit (Printer Cover) on the machine.
“No print head”
The FINE Cartridge is not installed or the Cartridge may not be compatible with
this machine.
For details on how to resolve the error, see “CHECK INK U051/U052/U053/
U059” in “An Error Message Is Displayed on the LCD” on page 78.
“Waste tank full”/
“Ink absorber full”
The ink absorber is nearly full.
For details on how to resolve the error, see “REQ. SERVICE SOON” in “An
Error Message Is Displayed on the LCD” on page 78.
96
Troubleshooting
Error Message
On PictBridge
Compliant Device
Action
“No ink”/
“Ink cassette error”
z The FINE Cartridge has or may have run out of ink.
z The FINE Cartridge may not be installed properly or may not be compatible
with this machine.
Check the error message on the LCD and take the appropriate action to resolve
the error.
See “An Error Message Is Displayed on the LCD” on page 78.
“Hardware Error”
FINE Cartridge errors have occurred. Replace the FINE Cartridge. See
“Replacing a FINE Cartridge” on page 66.
“Printer error”
An error requiring servicing may have occurred. (Machine Power lamp flashes
green and Alarm lamp flashes orange alternately.)
Disconnect the USB cable between the machine and the PictBridge compliant
device, turn off the machine, and unplug the power cord of the machine from the
power supply. After a while, plug the power cord of the machine back in, turn on
the machine, and then reconnect the PictBridge compliant device to the
machine.
If the same error occurs, contact your Canon service representative.
Scanning Problems
„ ScanGear Won’t Start
Cause
The scanner driver (ScanGear) is not
installed.
Action
Follow the procedure described in your setup sheet to reinstall the MP Drivers.
„ Other Scanning Troubles
Refer to the Scanning Guide on-screen manual.
Problems Receiving Faxes
„ Cannot Receive a Fax, Cannot Print a Fax
Cause
Action
The machine is not powered on.
z You cannot receive faxes if the power is turned off. Press the ON/OFF button
to turn the power on.
z After a power failure or disconnecting of the power cord, press the ON/OFF
button to turn the power on.
The machine’s memory is full.
Either print or delete documents in memory (see “Printing or Deleting a
Document in Memory” on page 54.) to free up memory. Then ask the sender to
resend the fax.
There was an error during reception.
z Check the LCD for an error message. See “An Error Message Is Displayed
on the LCD” on page 78.
z Print the Activity report and check for an error. See “Printing the Activity
Report Manually” on page 57.
The telephone line is not correctly
connected.
Check that the telephone line is connected correctly to the Telephone Line Jack
and that the telephone (or another external device such as an answering
machine or a computer modem) is connected correctly to the External Device
Jack. Refer to your setup sheet.
Troubleshooting
97
Cause
Action
A paper size other than A4, Letter or
Legal* is loaded.
If a paper size other than A4, Letter or Legal* is loaded, incoming faxes are not
printed and are stored in memory. Change the paper to A4, Letter or Legal* size,
then press the OK button on the machine.
The machine is not set to the
appropriate receive mode.
Check the receive mode setting, and change it to a mode suited to your
connection if necessary.
FAX ONLY MODE
See “If You Want to Receive Only Faxes Automatically with the Machine, or
Have a Dedicated Telephone Line for Fax Use Only:” on page 48.
TEL PRIORITY MODE
See “If You Are Using a Single Telephone Line for Faxes and Voice Calls and
Use Voice Calls More Frequently:” on page 48.
FAX PRIORITY MODE
See “If You Are Using a Single Telephone Line for Faxes and Voice Calls and
Want to Receive Faxes Automatically:” on page 49.
DRPD
See “If You Subscribe to a Distinctive Ring Pattern Detection (DRPD) Service
with Your Telephone Company (US and Canada only):” on page 50.
NETWORK SWITCH
See “If You Want the Machine to Automatically Switch between Fax and Voice
Calls by the Call Ring Patterns (Network Switch):” on page 50.
* Legal may not be available depending on the country or region of purchase.
„ Machine Does Not Switch Automatically between Voice and Fax Calls
Cause
The receive mode displayed on the
bottom left of the LCD is FAXONLY.
Action
If the receive mode is set to FAX ONLY MODE, there will be no automatic
switching between voice and fax calls. Set the receive mode to TEL PRIORITY
MODE, FAX PRIORITY MODE, DRPD*1, or NETWORK SWITCH*2.
If the receive mode is TEL PRIORITY MODE, connect an answering machine to
the machine and check that a message plays back when the answering
machine answers.
*1
This setting is only available in US and Canada.
*2
This setting may not be available depending on the country or region of purchase.
„ Quality of Received Fax is Poor
Cause
Action
ECM RX is set to OFF.
Set ECM RX to ON. Refer to “ECM RX” in “FAX SETTINGS” of the User’s Guide
on-screen manual.
The sender’s original document or fax
machine is dirty.
The image quality of the fax is mainly determined by the sender’s fax machine.
Contact the sender and check whether the scanning area of his/her fax machine
is not dirty.
ECM sending/receiving is not enabled
although the line/connection is poor.
z On the machine, set ECM RX to ON. Refer to “ECM RX” in “FAX SETTINGS”
of the User’s Guide on-screen manual.
z Contact the sender and check that his/her machine is set to enable ECM
sending.
z If the sender’s or receiver’s fax is not ECM-compatible, the fax will be sent/
received in the standard mode.
z Reduce the reception start speed. Refer to “RX START SPEED” in “FAX
SETTINGS” of the User’s Guide on-screen manual.
98
Troubleshooting
„ Repeated Errors Occur When You Receive a Fax
Cause
Action
The telephone line condition or the
connection is poor.
Reduce the reception start speed. Refer to “RX START SPEED” in “FAX
SETTINGS” of the User’s Guide on-screen manual.
If there is a poor line or connection, reducing the reception start speed may
correct the error.
The sender’s fax machine is not
operating normally.
Contact the sender and check whether his/her fax machine is operating
normally.
Problems Sending Faxes
„ Cannot Send a Fax
Cause
Action
The machine is not powered on.
z You cannot send faxes if the power is turned off. Press the ON/OFF button to
turn the power on.
z After a power failure or disconnecting of the power cord, press the ON/OFF
button to turn the power on.
The In Use/Memory lamp is flashing.
Another document is being sent from memory. Wait until the machine finishes
sending it.
The telephone line is connected to the
External Device Jack.
Reconnect to the Telephone Line Jack. Refer to your setup sheet.
If you still cannot send a fax, there is a problem with the telephone line. Contact
your telephone company and the manufacturer of your terminal adapter or
telephone adapter.
The telephone line type is not set
correctly.
If the telephone line type is not set correctly, you will not be able to send faxes,
but will still be able to receive them. In this case, check the telephone line type
setting and change it as necessary. See “Setting the Telephone Line Type” on
page 32.
DIAL TONE DETECT is set to ON.
Resend the fax after a while. If you still cannot send the fax, set DIAL TONE
DETECT to OFF.
The fax number is not correctly
registered in a speed dial.
Make sure that the fax number is correctly registered when speed dialing. See
“Registering Coded Speed Dialing” on page 39.
There was an error during
transmission.
z Check the LCD for an error message. See “An Error Message Is Displayed
on the LCD” on page 78.
z Print the Activity report and check for an error. See “Printing the Activity
Report Manually” on page 57.
Cannot hear the dial tone.
Check that the telephone line is connected correctly to the proper jack. If so,
then there is a problem with your telephone line. Contact your telephone line
provider.
The document is not loaded properly.
Remove the document then reload it on the Platen Glass or the ADF. See
“Loading Original Documents” on page 8.
A fax destination is displayed on the
LCD.
Another document is being sent from memory. Wait until the machine finishes
sending it.
There was a printer error.
Resolve the printer error. If you are out of paper, set the paper.
If you are in a hurry, you can send the fax before resolving the printer error by
pressing the Stop/Reset button. In this case, be sure to press the FAX button to
print the faxes stored in memory once the transmission is complete.
Troubleshooting
99
„ Cannot Send a Fax Clearly
Cause
Action
The document is not loaded correctly,
or the Platen Glass, the inner side of
the Document Cover, or the ADF is
dirty.
z Remove the document, then reload it on the Platen Glass or the ADF. See
“Loading Original Documents” on page 8.
z Clean the Platen Glass, the inner side of the Document Cover, or the ADF
and reload the document. See “Cleaning Your Machine” on page 73.
The image quality setting or the scan
contrast setting is not suitable for the
document.
On the LCD, set an image quality suitable and a scan contrast suitable for the
document. See “Adjusting the Scan Contrast or the Image Quality (Fax
Resolution)” on page 42.
The original document is loaded with
the wrong side facing upwards.
When loading the document on the Platen Glass, the side to be scanned should
be face down.
When loading in the ADF, the side to be scanned should be face up.
You are scanning thick (max. 0.39
inches / 10 mm) or curled documents.
Press on the Document Cover with your hand when scanning.
„ Repeated Errors Occur When You Send a Fax
Cause
The telephone line condition or the
connection is poor.
Action
Reduce the transmission start speed. Refer to “TX START SPEED” in “FAX
SETTINGS” of the User’s Guide on-screen manual.
If there is a poor line or connection, reducing the transmission start speed may
correct the error.
Telephone Problems
„ Cannot Dial
Cause
Action
The telephone line is not correctly
connected.
Check that the telephone line is connected correctly. Refer to your setup sheet.
The telephone line type is not set
correctly.
Check the telephone line type setting and change it as necessary. See “Setting
the Telephone Line Type” on page 32.
„ Telephone Disconnects During a Call
Cause
The power cord, the telephone line, or
the telephone (or another external
device such as an answering machine
or a computer modem) is not
connected securely.
100
Action
Check that the power cord, the telephone line, and the telephone (or another
external device such as an answering machine or a computer modem) are
connected securely.
Troubleshooting
Appendix
How to Use the Documentation Provided
Printed Documentation
Setup Sheet
Be sure to read this sheet first.
This sheet includes instructions for setting up your machine and getting it ready
for use.
Quick Start Guide (This guide)
Read this guide when starting to use the machine.
After following instructions in your setup sheet, we recommend you read this
guide to familiarize yourself with the basic operation of some of the main
functions that can be performed on your machine.
On-screen Manuals
User’s Guide
Read this guide when starting to use the machine.
If the Quick Start Guide does not provide you enough information please refer to
the User’s Guide which can be installed from the Setup CD-ROM. This guide
provides detailed instructions for:
z copying
z printing from your computer
z scanning
z faxing
Additional guides are also available for advanced features.
Scanning Guide
Refer to this guide for full instructions on scanning operation and settings.
PC Printing Guide
Refer to this guide for full instructions on printer driver setting.
FAX Driver Guide (Windows only)
Refer to this guide for full instructions on fax driver setting.
PC Photo Printing Guide (Windows only)
Refer to this guide for instructions on using the various application software
included on the Setup CD-ROM.
Appendix
101
Reading the On-screen Manuals
For detailed instructions on installing the on-screen manuals, refer to your setup sheet.
You can view the on-screen manuals in the following way:
To view the on-screen manual, double-click the XXX On-screen Manual shortcut icon on the
desktop, or click Start > All Programs (or Programs) > Canon XXX Manual > XXX On-screen
Manual (where “XXX” is your machine’s name).
System Requirements
Browser: Windows HTML Help Viewer
Note
z Microsoft® Internet Explorer 5.0 or later must be installed.
z The on-screen manual may not be displayed properly depending on your operating system or
Internet Explorer version. We recommend that you keep your system up to date with Windows
Update.
To view the on-screen manual, double-click the XXX On-screen Manual alias (where “XXX” is your
machine’s name) on the desktop.
System Requirements
Browser: Help Viewer
Note
z The on-screen manual may not be displayed properly depending on your operating system. We
recommend that you keep your system up to date.
z We recommend using Safari as your Web browser to view the HTML format on-screen
manuals. If Safari is not installed on your computer, download it from Apple Inc. website and
install it.
102
Appendix
Specifications
General Specifications
Printing resolution (dpi)
4800 (horizontal)* x 1200 (vertical)
* Ink droplets can be placed with a pitch of 1/4800 inch at minimum.
Interface
USB 2.0 High Speed*
* A computer that complies with USB 2.0 Hi-Speed standard is required. Since the
USB 2.0 Hi-Speed interface is fully upwardly compatible with USB Full-Speed (USB
1.1), it can be used at USB Full-Speed (USB 1.1).
Print width
8 inches / 203.2 mm max.
(for Borderless Printing: 8.5 inches / 216 mm)
Acoustic noise level
Approx. 40 dB (A)
* When printing in the highest print quality mode on Photo Paper Pro.
Operating environment
Temperature: 5 to 35°C (41 to 95°F)
Humidity: 10 to 90% RH (no condensation)
Storage environment
Temperature: 0 to 40°C (32 to 104°F)
Humidity: 5 to 95% RH (no condensation)
Power supply
AC 100-240 V, 50/60 Hz
Power consumption
Printing (Copy): Approx. 16 W
Standby (minimum): Approx. 1.8 W
OFF: Approx. 1.1 W
External dimensions
Approx. 18.4 (W) x 17.3 (D) x 9.1 (H) inches /
Approx. 465 (W) x 440 (D) x 230 (H) mm
* With the Paper Support, Paper Output Tray, and Document Tray retracted.
Weight
Approx. 8.6 kg (Approx. 19.0 lb.)
* With the FINE Cartridges installed.
Canon FINE Cartridges
Nozzles:
Black: 320 nozzles
Cyan/Magenta/Yellow: 384 x 3 nozzles
ADF capacity
z Max. 30 pages of A4- or Letter-sized sheets (75 gsm / 20 lb paper), up to 4 mm in
height
z Max. 5 pages of Legal-sized sheets (75 gsm / 20 lb paper), up to 1 mm in height
z 1 sheet for sizes other than these
Multiple copy
1 - 99 pages
Intensity adjustment
9 positions, Auto intensity (AE copy)
Zoom
25% - 400% (1% unit)
Copy Specifications
Scan Specifications (Platen Glass)
Scanner driver
TWAIN / WIA (Windows Vista and Windows XP only)
Maximum scanning size
A4/Letter, 8.5" x 11.7" / 216 x 297 mm
Scanning resolution
Optical resolution (horizontal x vertical) max: 1200 dpi x 2400 dpi
Interpolated resolution max: 19200 dpi x 19200 dpi
Gradation (Input/Output)
16bit/8bit
48bit/24bit (RGB each 16bit/8bit)
Appendix
103
Fax Specifications
Applicable line
Public Switched Telephone Network (PSTN)
Compatibility
G3 / Super G3 (Mono & Color Fax)
Data compressing system
MH, MR, MMR, JPEG
Modem type
Fax modem
Modem speed
33600 / 31200 / 28800 / 26400 / 24000 / 21600 / 19200 / 16800 / 14400 / 12000 / 9600
/ 7200 / 4800 / 2400 bps
Automatic fallback
Transmission speed
Black & white: Approx. 3 seconds/page at 33.6 Kbps, ECM-MMR, transmitting from
memory
(Based on ITU-T No.1 chart for US specifications and Canon FAX Standard chart No.1
for others, both in standard mode or Canon FAX Standard chart No.1, standard mode.)
Color: Approx. 1 minute/page at 33.6 Kbps, ECM-JPEG, transmitting from memory
(Based on Canon COLOR FAX TEST SHEET.)
Scanning image processing
Halftones: 256 levels of gray
Density adjustment: 3 levels
Memory
Transmission/reception: 50 pages
(Based on ITU-T No.1 chart for US specifications and Canon FAX Standard chart No.1
for others, both in standard mode.)
Fax resolution
Black & white STANDARD: 8 pels / mm x 3.85 lines / mm (203 pels / inch x 98 lines /
inch)
Black & white FINE, PHOTO: 8 pels / mm x 7.70 lines / mm (203 pels / inch x 196 lines
/ inch)
Color: 200 x 200 dpi
Dialing
Automatic dialing
Coded speed dialing (20 destinations)
Regular dialing (with numeric buttons)
Automatic redialing
Manual redialing (with the Redial/Pause button)
Telephone Networking
Automatic reception
Automatic fax/tel switchover
DRPD (Distinctive Ring Pattern Detection)
Remote reception by telephone (Default ID: 25)
ECM deactivation
Activity report (after every 20 transactions)
Non-delivery report
TTI (Transmit Terminal Identification)
Connection
Telephone/answering machine (CNG detecting signal)/data modem
Telephone Specifications
104
Appendix
Camera Direct Print (PictBridge)
Paper size
4" x 6" / 101.6 x 152.4 mm, 5" x 7" / 127.0 x 177.8 mm*, Credit card, 8" x 10" / 203.2 x
254.0 mm, A4, Letter, Wide*
* Can be selected only on certain Canon-brand PictBridge compliant devices.
Paper type
Default (Selections based on the machine setting), Photo (Photo Paper Plus Glossy,
Glossy Photo Paper, Glossy Photo Paper “Everyday Use”, Photo Paper Glossy, Photo
Paper Plus Semi-gloss, Photo Stickers), Fast Photo (Photo Paper Pro), Plain Paper
(A4/Letter only)
Layout
Default (Selections based on the machine setting), Borderless, Bordered, N-up (2, 4,
9, 16)*1, 35-up*2
*1
Layout compatible with Canon-brand sticker above. Refer to “Printing Media” in the
User’s Guide on-screen manual.
*2
Selected photos are printed in 35 mm film style layout (contact printing layout).
This print setting is only available with certain Canon-brand PictBridge compliant
devices.
You can print shooting Info (Exif Data) on photos in list format, or in the margins of
specified photos.
Select Layout, then select the item displayed with the [i] icon.
(Note that this print setting cannot be used for some models.)
Image optimize
Default (Selections based on the machine setting), On, Off, “VIVID”*, “NR” (Noise
Reduction)*, “Face”*, “Red eye”*
* If using a Canon PictBridge compliant camera, you can select it.
Print data & file no.
Default (Off: No printing), Date, File No., Both, Off
Trimming
Default (Off: No trimming), On (follow camera’s setting), Off
Appendix
105
Minimum System Requirements
Note
Conform to the operating system’s requirements when higher than those given here.
Operating System
Processor
RAM
Windows Vista
Pentium II (including compatible processors)
300 MHz
128 MB
Windows XP SP1, SP2
Pentium II (including compatible processors)
300 MHz
128 MB
Windows 2000 Professional SP2, SP3, SP4
Pentium II (including compatible processors)
300 MHz
128 MB
Note: Operation can only be guaranteed on a PC preinstalled Windows Vista, XP or 2000.
Mac OS X v.10.4
Intel processor
PowerPC G3
256 MB
Mac OS X v.10.2.8 - v.10.3
PowerPC G3
128 MB
Note: Hard disk must be formatted
as Mac OS Extended (Journaled) or
Mac OS Extended.
Browser
Internet Explorer 6.0-
Safari
Hard Disk Space
800 MB
Note: For bundled software installation.
450 MB
Note: For bundled software
installation.
CD-ROM Drive
Required
Other restrictions
XGA 1024 x 768
z OmniPage SE: Windows 2000 Professional SP2 and SP3 not supported
z MP Navigator EX: QuickTime v6.4 or later is needed (Macintosh only)
z Some functions may not be available with Windows Media Center
z To upgrade from Windows XP to Windows Vista, first uninstall software bundled with the Canon
inkjet printer.
Additional System Requirements for On-Screen Manuals
Browser: Windows HTML Help Viewer
Note: Microsoft Internet Explorer 5.0 or later must be
installed. The on-screen manual may not be displayed
properly depending on your operating system or Internet
Explorer version. We recommend that you keep your
system up to date with Windows Update.
Browser: Help Viewer
Note: The on-screen manual may not be displayed properly
depending on your operating system or Help Viewer
version. We recommend that you keep your system up to
date with Software Update.
Specifications are subject to change without notice.
106
Appendix
Safety Precautions
Please read the safety warnings and cautions provided in this manual to ensure that you use the
machine safely. Do not attempt to use the machine in any way not described in this manual.
Warning
z This product emits low level magnetic flux. If you use a cardiac pacemaker and feel abnormalities,
please move away from this product and consult your doctor.
z You may cause an electric shock, fire, or damage the machine if you ignore any of these safety
precautions.
Choosing a location
Do not place the machine close to flammable solvents such as alcohol or thinners.
Power supply
Never attempt to plug in or unplug the machine from the power supply when your hands are wet.
Always push the plug all the way into the power outlet.
Never damage, modify, stretch or excessively bend or twist
the power cord. Do not place heavy objects on the power
cord.
Never plug the machine into a power socket that is shared
with other equipment (extension lead/cord, 2- or 3-way
adapter, etc.).
Never use the machine if the power cord is bundled or knotted.
If you detect smoke, unusual smells or strange noises around the machine, immediately unplug
the machine at the power supply and call for service.
Periodically, unplug the machine and use a dry cloth to wipe
off any dust or dirt collected on the plug and the power outlet.
If the machine is placed at a location exposed to a lot of dust,
smoke, or high humidity, the dust collected on the plug
absorbs moisture and may cause insulation failure and fire.
If you hear thunder, disconnect the power supply of the machine and refrain from using it. Leaving
the machine plugged in may cause fire, electric shock, or damage to the machine, depending on
the thunder storm.
Use the power cable included with the machine.
Safety Precautions
107
Cleaning the machine Use a damp cloth to clean the machine. Never use
flammable solvents such as alcohol, benzene or thinners.
If flammable solvents come in contact with electrical
components inside the machine, it could cause a fire or
electric shock.
Always unplug the machine from the power outlet before cleaning the machine.
If you accidentally switch the machine on while cleaning it, you could injure yourself or damage
the machine.
Maintaining the
machine
Do not attempt to disassemble or modify the machine. There are no user serviceable parts inside
the machine.
The machine contains high-voltage components. Never attempt any maintenance procedure not
described in this guide.
Working around the
machine
Do not use highly flammable sprays near the machine.
This could cause a fire or electric shock if the spray comes into contact with electrical components
inside the machine.
Caution
You may cause injury or damage the machine if you ignore any of these safety precautions.
Choosing a location
Do not install the machine in a location that is unstable or subject to excessive vibration.
Do not install the machine in locations that are very humid or dusty, in direct sunlight, outdoors, or
close to a heating source.
To avoid the risk of fire or electric shocks, install the machine in a location with an ambient
temperature range of 5°C to 35°C (41°F to 95°F) and humidity of 10% to 90% (condensation
free).
Do not place the machine on a thick rug or carpet.
Do not place the machine with its back attached to the wall.
Power supply
Ensure that the area around the power outlet is kept clear at
all times so you can easily unplug the power cord if
necessary.
Never remove the plug by pulling on the cord.
Do not use an extension lead/cord.
108
Safety Precautions
Working around the
machine
Never put your hands or fingers in the machine while it is printing.
When moving the machine, carry the machine at both ends.
Do not place any object on the machine.
Do not place metal objects (paper clips, staples, etc.) or containers of flammable solvents
(alcohol, thinners, etc.) on top of the machine.
If any foreign object (metal or liquid) fall into the machine, unplug the power cord and call for
service.
Do not transport or store the machine on a slant, vertically or upside-down, as the ink may leak
and damage the machine.
When loading a thick book on the Platen Glass, do not press hard on the Document Cover. The
Platen Glass may break and cause injury.
FINE Cartridges (Ink
Cartridges)
For safety reasons, store FINE Cartridges (Ink Cartridges) out of the reach of small children.
If a child ingests any ink, consult a doctor immediately.
Do not shake FINE Cartridges (Ink Cartridges).
Ink may spill out and stain clothing or the surrounding area.
Never touch the electrical contacts or Print Head Nozzles on
a FINE Cartridge (Ink Cartridge) after printing. The metal
parts may be very hot and could cause burns.
Do not throw FINE Cartridges (Ink Cartridges) into fire.
IMPORTANT SAFETY INSTRUCTIONS
When using your telephone equipment, basic safety precautions should always be followed to reduce
the risk of fire, electric shock and injury to persons, including the following:
1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or
laundry tub, in a wet basement or near a swimming pool.
2. Avoid using this product during an electrical storm. There may be a remote risk of electric
shock from lightning.
3. Do not use this product to report a gas leak in the vicinity of the leak.
SAVE THESE INSTRUCTIONS
Safety Precautions
109
Legal Limitations on Use of Your Product and Use of
Images
It may be unlawful to make copies of, scan, print, or use reproductions of the following documents.
The list provided is non-exhaustive. When in doubt, check with a legal representative in your
jurisdiction.
z Paper money
z Traveler’s checks
z Money orders
z Food stamps
z Certificates of deposit
z Passports
z Postage stamps (canceled or uncanceled)
z Immigration papers
z Identifying badges or insignias
z Internal revenue stamps (canceled or uncanceled)
z Selective service or draft papers
z Bonds or other certificates of indebtedness
z Checks or drafts issued by governmental
agencies
z Stock certificates
z Motor vehicle licenses and certificates of title
110
Safety Precautions
z Copyrighted works/works of art without
permission of copyright owner
Users in the U.S.A.
„ Pre-Installation Requirements for MX310
Order Information
When ordering service from the telephone company for this equipment, the following may be
required.
Universal Service Order Code (USOC): RJ11C
The Facility Interface Code (FIC): 02LS2
Service Order Code (SOC): 9.0F
„ Connection of the Equipment
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA.
On the bottom of this equipment is a label that contains, among other information, a product identifier
in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone
company.
The REN is used to determine the number of devices that may be connected to a telephone line.
Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming
call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the
number of devices that may be connected to a line, as determined by the total RENs, contact the
local telephone company. The REN for this product is part of the product identifier that has the format
US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is
a REN of 0.3).
A plug and jack used to connect this equipment to the premises wiring and telephone network must
comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant
telephone cord and modular plug is provided with this product. It is designed to be connected to a
compatible modular jack that is also compliant. See installation instructions for details.
Connection to party lines is subjected to state tariffs. Contact the state public utility commission,
public service commission or corporation commission for information.
If your home has specially wired alarm equipment connected to the telephone line, ensure the
installation of this equipment does not disable your alarm equipment. If you have questions about
what will disable alarm equipment, consult your telephone company or a qualified installer.
„ In Case of Equipment Malfunction
Should any malfunction occur which cannot be corrected by the procedures described in this guide,
disconnect the equipment from the telephone line cable, turn off the power and disconnect the power
cord. The telephone line cable should not be reconnected or the main power switch turned ON until
the problem is completely resolved. Users should contact their local authorized Canon Facsimile
Service Dealer for the servicing of equipment.
Information regarding Authorized Service Facility locations can be obtained by calling the Canon
Customer Center.
„ Rights of the Telephone Company
If this equipment causes harm to the telephone network, the telephone company may temporarily
disconnect service. The telephone company also retains the right to make changes in facilities and
services that may affect the operation of this equipment. When such changes are necessary, the
telephone company is required to give adequate prior notice to the user. However, if advance notice
is not possible, the telephone company will notify the customer as soon as possible. Also, the
customer will be advised of his/her right to file a compliant with the FCC if he/she believes it is
necessary.
Safety Precautions
111
Warning
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or
other electronic device to send any message via a telephone FAX machine unless such message clearly
contains in a margin at the top or bottom of each transmitted page, or on the first page of the transmission,
the date and time it is sent and an identification of the business or other entity, or other individual sending
the message and the telephone number of the sending machine or such business, other entity, or
individual.
In order to program this information into your FAX machine, you should complete the procedure to register
your name, unit’s telephone number, time, and date. See “Registering Sender Information” of this guide.
„ Regulatory Information
FCC Notice (U.S.A. Only)
For 120V, 60Hz model
Model Number: K10303
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
z Reorient or relocate the receiving antenna.
z Increase the separation between the equipment and receiver.
z Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
z Consult the dealer or an experienced radio/TV technician for help.
Use of a shielded cable is required to comply with Class B limits in Subpart B of Part 15 of the FCC
Rules.
Do not make any changes or modifications to the equipment unless otherwise specified in the
manual. If such changes or modifications should be made, you could be required to stop operation of
the equipment.
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
1-516-328-5600
„ Canon U.S.A., INC. LIMITED WARRANTY --- (USA Only)
The limited warranty set forth below is given by Canon U.S.A., Inc. (“Canon USA”) with respect to
the new or refurbished Canon-brand product (“Product”) packaged with this limited warranty, when
purchased and used in the United States only.
The Product is warranted against defects in materials and workmanship under normal use and
service (a) for a period of one (1) year from the date of original purchase when delivered to you in
new condition in its original container or (b) for 90 days from the date of original purchase for
refurbished Products. Product returned to a Canon USA repair facility or a Canon USA Authorized
Service Facility (“ASF”), and proven to be defective upon inspection will be (a) repaired utilizing new,
remanufactured, repaired and/or recycled parts (b) exchanged for new or; (c) exchanged for a
112
Safety Precautions
refurbished Product, as determined by the Canon USA repair facility or the ASF. Warranty repair or
replacement shall not extend the original warranty period of the Product. A dated proof of purchase
is required at the time of warranty service. A copy of your dated bill of sale will satisfy this
requirement. This warranty does not cover any accessories, or any consumables, such as paper or
ink cartridges, as to which there shall be no warranty or replacement.
This limited warranty shall only apply if the Product is used in conjunction with compatible
computers, peripheral equipment and software. Canon USA shall have no responsibility for such
items except for compatible Canon brand peripheral equipment covered by a separate warranty
(“Separate Warranty”). Repairs of such Canon brand peripheral equipment shall be governed by the
terms of the Separate Warranty. Non-Canon brand equipment and software that may be distributed
with the Product are sold “as is” and without warranty of any kind by Canon USA, including any
implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties
are disclaimed. The sole warranty, if any, with respect to such non-Canon brand items is given by the
manufacturer or producer thereof.
This limited warranty covers all defects encountered in normal use of the Product and does not apply
in the following cases:
(a) Loss of or damage to the Product due to abuse, neglect, mishandling, improper packaging by
you, alteration, accident, electrical current fluctuations, improper use, failure to follow operating
or maintenance instructions in, or environmental conditions prescribed in, Canon USA’s user’s
manual or other documentation, or services performed by someone other than a Canon USA
repair facility or ASF. Without limiting the foregoing, dropping the Product, scratches, and
abrasions will be presumed to have resulted from misuse, abuse or failure to operate the
Product as set forth in the user’s manual or other documentation for the Product.
(b) Use of parts, media, software or supplies (other than those sold by Canon USA), including nonCanon ink cartridges or refilled ink cartridges, that cause damage to the Product or cause
abnormally frequent service calls or service problems.
(c) If the Product has had its serial number or dating defaced, altered or removed.
ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR
CONTAINED ON THE SOFTWARE DISKETTES OR CD-ROMS ENCLOSED WITH, OR
ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR
FOR THE PRODUCT, IS SOLD “AS IS” AND WITHOUT WARRANTY BY CANON USA. THE SOLE
WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE
MANUFACTURER’S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY
LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON USA IMMEDIATELY
IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER’S LICENSE
AGREEMENT.
NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE
APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO
OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY
ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON USA, OR
ITS ASF. (SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.) CANON USA
SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE
FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION
OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED
BY THE USE, MISUSE, OR INABILITY TO USE THE PRODUCT REGARDLESS OF THE LEGAL
THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA OR ITS ASF HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND
AGAINST CANON USA OR ITS ASF BE GREATER IN AMOUNT THAN THE PURCHASE PRICE
OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING,
YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR
Safety Precautions
113
PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE POSSESSION,
USE, MISUSE, OR INABILITY TO USE THE PRODUCT SOLD BY CANON USA NOT CAUSED
SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA, OR ITS ASF. (SOME STATES
DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.) THIS
LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL
PURCHASER OF THE PRODUCT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A
GIFT, AND STATES YOUR EXCLUSIVE REMEDY.
Canon USA offers a range of customer technical support* options:
z
Interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to
frequently asked questions (www.canontechsupport.com)
z
Toll-free live technical support Monday-Saturday (excluding holidays) at 1-800-828-4040
z
Telephone Device for the Deaf (TDD-1-866-251-3752)
z
Repair or Exchange Service Options:
In the event service is required for the Product during the limited warranty period, Canon USA
offers two hardware support options:
Authorized Service Facility Carry-In / Mail-In Service
Canon USA’s Carry-In/Mail-In Service provides repair or exchange, at Canon USA’s option,
through Canon USA’s Authorized Service Facility (ASF) network. The name and telephone
number of the ASF(s) near you may be obtained from Canon USA’s Web site at
www.canontechsupport.com or by calling the Canon USA Customer Care Center at 1-800828-4040, or any time while speaking to a technical support person. A Product covered by this
limited warranty will be repaired or exchanged, as determined by Canon USA, and returned
without charge by the ASF.
InstantExchange Service **
A Canon Customer Care Center or ASF technician will attempt to diagnose the nature of the
problem and, if possible, correct it over the telephone. If the problem cannot be corrected over
the telephone, and you elect the InstantExchange option, a reference number will be issued to
you. You will be asked for the Product serial number and other information pertaining to your
Product and for a ship-to location for the replacement Product (must include street address).
The Canon USA repair facility will ship out the replacement Product prepaid by Canon USA.
After receipt of the replacement Product (with instructions and a prepaid waybill), follow the
enclosed instructions on how to ship your product to the Canon USA repair facility. Your Product
must be returned in the shipping carton in which the replacement Product was packed and
include the reference number, A COPY OF YOUR DATED PROOF OF PURCHASE (BILL OF
SALE), and a complete explanation of the problem. DO NOT INCLUDE ANY OTHER ITEMS
WITH THE YOUR PRODUCT IN THE RETURN SHIPPING CARTON, AND BE SURE TO
RETAIN YOUR PRINTHEAD, INK CARTRIDGE(S) AND TANK(S).
InstantExchange Service exchanges your Product with a replacement Product, which will
normally be shipped the same day if your request for this service is by 3 p.m. E.T. Monday
through Friday, except holidays. Canon USA does not guarantee same day shipment in the
event of the occurrence of factors beyond its reasonable control. The replacement Product you
receive may be a refurbished or reconditioned unit and will be covered for the balance of the
period remaining on your original limited warranty. NOTE THAT BY USING THIS SERVICE YOU
WILL KEEP THE REPLACEMENT PRODUCT THAT IS SENT TO YOU. CANON USA WILL
RETAIN THE PRODUCT THAT YOU ORIGINALLY PURCHASED, WHICH SHALL BECOME
THE PROPERTY OF CANON USA. InstantExchange warranty program service is available only
during the express limited-warranty period for your Product and only in the continental United
States, Alaska and Hawaii during such period.
This limited warranty gives you specific legal rights, and you may also have other rights, which vary
from state to state.
114
Safety Precautions
* Support program specifics are subject to change without notice.
** InstantExchange warranty service is subject to the availability of refurbished or new replacement
units.
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
USA
Canon is a registered trademark of Canon Inc.
©2007 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and
may also be a registered trademark in other countries.
Safety Precautions
115
Users in Canada
„ Pre-Installation Requirements for Canon Facsimile Equipment
Notice
This equipment meets the applicable Industry Canada technical specifications.
The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be
connected to a telephone interface. The termination on an interface may consist of any combination
of devices subject only to the requirement that the sum of the RENs of all the devices does not
exceed five.
Avis
Le présent matériel est conforme aux spécifications techniques applicables d’Industrie Canada.
L’indice d’équivalence de la sonnerie (IES) sert à indiquer le nombre maximal de terminaux qui
peuvent être raccordés à une interface téléphonique. La terminaison d’une interface peut consister
en une combinaison quelconque de dispositifs, à la seule condition que la somme d’indices
d’équivalence de la sonnerie de tous les dispositifs n’excède pas 5.
116
Safety Precautions
Users in New Zealand
The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has
accepted that the item complies with minimum conditions for connection to its network. It indicates
no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it
provides no assurance that any item will work correctly in all respects with another item of
Telepermitted equipment of a different make or model, nor does it imply that any product is
compatible with all of Telecom’s network services.
Telepermitted equipment only may be connected to the auxiliary telephone port. The auxiliary
telephone port is not specifically designed for 3-wire connected equipment that may not respond to
incoming ringing when attached to this port.
The automatic calling functions of this equipment must not be used to cause a nuisance to other
Telecom customers.
This equipment must not be programmed for decadic (pulse) dialling.
Safety Precautions
117
Index
A
Appendix 101
B
Before Using the Machine 2
C
Canon U.S.A., Inc. Limited Warranty - U.S. Only
112
Cleaning
ADF 74
exterior 73
inside 75
platen glass and document cover 73
protrusions inside the machine 76
roller 74
Copying 19
E
Error Message 78
F
Faxing
preparing 30
receiving 47
sending 42
R
Replacing a FINE Cartridge 66
ink status information 66
Routine Maintenance 59
S
Safety Precautions 107
Scanning Images 24
Specialty Media 11
Specifications 103
copy 103
fax 104
general 103
PictBridge 105
scan 103
telephone 104
System Requirements 106
T
H
Handling Original Documents 8
L
Legal Limitations on Use of Your Product and Use
of Images 110
Loading Original Documents 8
Loading Printing Paper
envelopes 16
paper 14
recommended paper and requirements 12
small-sized paper 18
M
Media
cannot use 13
specialty 11
Media Type 12
N
Nozzle Check Pattern
examining 61
printing 60
P
Print Head
aligning 64
cleaning 62
118
deep cleaning 63
Printing from Your Computer
Macintosh 23
Windows 22
Printing Photographs Directly from a Compliant
Device 25
PictBridge print settings 27
Index
Troubleshooting 77
Turning off the Machine 6
Turning on the Machine 6
Getting Help from Canon
Ordering Information
For additional supplies, use the following descriptions and order numbers.
Help Us Help You Better
Description
Before you contact Canon, please record the following information.
FINE Cartridges
Serial Number (located on the inside of the product): ____________________________________
Model Number (located on the top of the product): ______________________________________
Setup CD-ROM number (located on the CD-ROM): _____________________________________
PG-30 Black
CL-31 Color
PG-40 Black
CL-41 Color
PG-50 Black
CL-51 Color
Order #
1899B002
1900B002
0615B002
0617B002
0616B002
0618B002
Canon Specialty Papers
Purchase Date:__________________________________________________________________
Customer Technical Support Sequence*
1. Internet — www.canontechsupport.com
For quick and comprehensive self-help in an intuitively guided interactive troubleshooting
environment, the place to start is our helpful tech support web site. In addition, the latest
driver downloads, answers to frequently asked questions, product information, and “where to
buy” instructions are found here.
2. Email Tech Support — www.canontechsupport.com
For individual attention to a special issue, try emailing our friendly technical support
representatives, specially trained to communicate quick, easy, and logical solutions to your
inquiries within 24 hours.
3. Toll-Free Live Tech Support — (1-800-828-4040)
This option provides live telephone technical support, free of service charges, MondaySaturday (excluding holidays), during your product’s 1 year limited warranty period.
Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752).
4. Extended Service and Support — www.canonesp.com
Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended
service program that provides up to three full years of service and support coverage at a very
attractive price. CarePAK offers toll-free Canon technical support and includes Canon’s
superb InstantExchange product replacement program. For further information about
extending your Canon service and support, call (1-800-385-2155), or visit our Web site at
www.canonesp.com. CarePAK must be purchased during your product’s warranty period.
For more information and updated program specifics, please visit our web site at
www.canontechsupport.com.
All Occasion Photo Cards (4" x 8"/ 50 sheets)
Glossy Photo Paper Credit Card Size (100 sheets)
High Resolution Paper (8.5" x 11"/ 100 sheets)
Matte Photo Paper (4" x 6"/ 120 sheets)
Matte Photo Paper (8.5" x 11"/ 50 sheets)
Photo Paper Glossy (4" x 6"/ 50 sheets)
Photo Paper Glossy (4" x 6"/ 100 sheets)
Photo Paper Glossy (8.5" x 11"/ 50 sheets)
Photo Paper Glossy (8.5" x 11"/ 100 sheets)
Photo Paper Plus Double Sided (5" x 7"/ 10 sheets)
Photo Paper Plus Double Sided (8.5" x 11"/ 10 sheets)
Photo Paper Plus Double Sided Album Kit (5" x 7")
Photo Paper Plus Double Sided Album Kit (8.5" x 11")
Photo Paper Plus Glossy (4" x 6"/ 50 sheets)
Photo Paper Plus Glossy (4" x 6"/ 120 sheets)
Photo Paper Plus Glossy (5" x 7"/ 20 sheets)
Photo Paper Plus Glossy (8.5" x 11"/ 20 sheets)
Photo Paper Plus Semi-gloss (4" x 6"/ 50 sheets)
Photo Paper Plus Semi-gloss (8" x 10" / 20 sheets)
Photo Paper Plus Semi-gloss (8.5" x 11"/ 20 sheets)
Photo Paper Pro (4" x 6"/ 20 sheets)
Photo Paper Pro (4" x 6"/ 75 sheets)
Photo Paper Pro (8" x 10"/ 20 sheets)
Photo Paper Pro (8.5" x 11"/ 15 sheets)
Photo Paper Pro (8.5" x 11"/ 30 sheets)
Photo Stickers (16 stickers/sheet, 5 sheets/pack)
1029A069
9157A023
1033A011
7981A014
7981A004
0775B021
0775B022
0775B023
0775B024
9981A006
9981A005
0041B005
0041B006
7980A012
7980A022
7980A019
7980A006
1686B014
1686B017
1686B020
1029A014
1029A027
1029A059
1029A004
1029A028
0001C001
Call 1-800-OK-CANON to locate a dealer near you, or visit the Canon eStore at
www.estore.usa.canon.com.
© 2007 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and may be a registered trademark
or trademarks in other countries. All other product and brand names are trademarks of their respective owners. As an ENERGY
* Support program specifics are subject to change without notice.
STAR® partner, Canon U.S.A., Inc. has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.
Office All-In-One
series
Quick Start Guide
series
Quick Start Guide
The following FINE Cartridges are compatible with this product.
For information on product specifications, please visit our website at
www.usa.canon.com
QT5-1366-V01
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© CANON INC. 2007
PRINTED IN THAILAND
QT51366V01