Canon iP8500 - PIXMA Color Inkjet Printer Service manual

PIXMA iP8500
SERVICE
MANUAL
Canon
Copyright 2004, Canon U.S.A. This technical publication is the proprietary and confidential information of Canon U.S.A. which
shall be retained for reference purposes by Authorized Service Facilities of Canon U.S.A. Its unauthorized use is prohibited.
PIXUS iP8600
PIXMA iP8500
SERVICE MANUAL
Revision 0
QY8-13A5-000
COPYRIGHT©2004 CANON INC. CANON PIXUS iP8600/PIXMA iP8500 082004 XX 0.00-0
Scope
This manual has been issued by Canon Inc., to provide the service technicians of this product with the information necessary for qualified persons to learn technical
theory, installation, maintenance, and repair of products. The manual covers information applicable in all regions where the product is sold. For this reason, it may
contain information that is not applicable to your region.
Revision
This manual could include technical inaccuracies or typographical errors due to improvements or changes made to the product. When changes are made to the contents
of the manual, Canon will release technical information when necessary. When substantial changes are made to the contents of the manual, Canon will issue a revised
edition.
The following do not apply if they do not conform to the laws and regulations of the region where the manual or product is used:
Trademarks
Product and brand names appearing in this manual are registered trademarks or trademarks of the respective holders.
Copyright
All rights reserved. No parts of this manual may be reproduced in any form or by any means or translated into another language without the written permission of
Canon Inc., except in the case of internal business use.
Copyright © 2004 by Canon Inc.
CANON INC.
Inkjet SFP Quality Assurance Div.
16-1, Shimonoge 3-chome, Takatsu-ku, Kawasaki, Kanagawa 213-8512, Japan
I. MANUAL OUTLINE
This manual consists of the following three parts to provide information necessary to service the PIXMA iP8500:
Part 1: Maintenance
Information on maintenance and troubleshooting of the PIXMA iP8500
Part 2: Technical Reference
New technology and technical information such as FAQ's (Frequently Asked Questions) of the PIXMA iP8500
Part 3: Appendix
Block diagrams and pin layouts of the PIXMA iP8500
Reference:
This manual does not provide sufficient information for disassembly and reassembly procedures. Refer to the graphics in the separate Parts Catalog.
II. TABLE OF CONTENTS
Part 1: MAINTENANCE
1. MAINTENANCE
1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service Engineer
1-2. Customer Maintenance
1-3. Product Life
1-4. Special Tools
1-5. Serial Number Location
2. LIST OF ERROR DISPLAY / INDICATION
2-1. Operator Call Errors
2-2. Service Call Errors
2-3. Warnings
2-4. Troubleshooting by Symptom
3. REPAIR
3-1. Notes on Service Part Replacement (and Disassembling / Reassembling)
3-2. Special Notes on Repair Servicing
3-3. Adjustment / Settings
(1) Paper feed motor adjustment
(2) Gear phase adjustment
(3) Grease application
(4) Waste ink counter setting
(5) User mode
(6) Service mode
Service test print, EEPROM initialization, Waste ink counter reset
Destination settings
3-4. Verification Items
(1) Service test print
(2) EEPROM information print
4. PRINTER TRANSPORTATION
Part 2: TECHNICAL REFERENCE
1. NEW TECHNOLOGIES
2. CLEANING MODE AND AMOUNT OF INK PURGED
3. PRINT MODE
4. FAQ (Problems Specific to the iP4000 and Corrective Actions)
Part 3: APPENDIX
1. BLOCK DIAGRAM
2. CONNECTOR LOCATION AND PIN LAYOUT
2-1. Logic Board Ass'y
2-2. Carriage Board (Print Head Connector)
PIXMA iP8500 Specifications
Part 1
MAINTENANCE
1. MAINTENANCE
1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service Engineer
(1) Adjustment
Adjustment
Timing
Purpose
Tool
Approx.
time
EEPROM
initialization
(EEPROM settings)
At logic board ass'y replacement
To initialize settings other than the following:
- USB serial number
- Destination setting
- Waste ink counter
- CD-R correction value
None.
1 min.
Destination settings
(EEPROM settings)
At logic board ass'y replacement
To set the destination.
None.
1 min.
Waste ink counter
resetting
(EEPROM settings)
- At bottom case unit replacement
- At ink absorber (QC1-5381 / 5382 / 5383 /
5384 / 5385 / 5386 / 5387 / 5388 / 5389 /
5390) replacement
To reset the waste ink counter.
None.
1 min.
CD-R sensor /
automatic print head
alignment sensor
correction (EEPROM
settings)
- At logic board ass'y replacement
- At carriage unit replacement
To correct the CD-R and automatic print head
alignment sensor.
None. (Correction
performed through
service test print)
2 min.
Print head alignment
- At print head replacement
- At logic board ass'y replacement
- At carriage unit replacement
To ensure accurate dot placement.
- None. (printer buttons)
- Computer (settings via
the printer driver)
2 min.
Paper feed motor
position adjustment*1
At paper feed motor unit replacement
To adjust the belt tension. (Position the paper
feed motor so that the belt is stretched tight.)
None.
2 min.
Grease application
- At carriage unit replacement
- At chassis' upper gear replacement
- At shaft lift (QC1-4331) replacement
- To maintain sliding properties of the carriage,
carriage shaft, and shaft lift.
- To protect the chassis' upper gear.
- FLOIL KG-107A
(QY9-0057)
- MOLYKOTE HP300
(QY9-0035)
- EU-1 (QY9-0037)
1 min.
Note: DO NOT loosen the red screws on both sides of the main chassis, securing the carriage shaft positioning.
*1: Red screws of paper feed motor
The red screws securing the paper feed motor may be loosened only at replacement of the paper feed motor unit.
(2) Periodic maintenance
No periodic maintenance is necessary.
(3) Periodic replacement parts
There are no parts in this printer that require periodic replacement by a service engineer.
(4) Replacement consumables
There are no consumables that require replacement by a service engineer.
1-2. Customer Maintenance
Adjustment
Timing
Purpose
Tool
Approx. time
Print head alignment
At print head replacement.
To ensure accurate dot placement.
- Printer buttons
3 min.
- Computer (automatic settings
via the printer driver)
Print head cleaning
When print quality is not satisfying.
To improve nozzle conditions.
- Printer buttons
- Computer (settings via the
printer driver)
1 min.
Print head deep
cleaning
When print quality is not satisfying, and not
improved by print head cleaning.
To improve nozzle conditions.
Computer (settings via the
printer driver)
2 min.
Ink tank replacement
When an ink tank becomes empty. (No ink
error)
Paper feed roller
cleaning
When paper does not feed properly.
To clean the paper feed rollers.
Printer buttons
2 min.
CD-R print position
adjustment
At CD-R printing, when necessary
To correct CD-R print position.
Computer (application
software)
5 min.
Bottom plate cleaning
When the back side of the paper is smeared
To clean the platen ribs.
Computer (application
software)
1 min.
-----
1-1
-----
2 min.
1-3. Product Life
(1) Printer
Specified print volume (I) or the years of use (II), whichever comes first.
(I) Print volume
PIXMA iP8500
10,000 pages
Black
1,500 character pattern
3,000 pages
Color
A4, 7.5% duty per color pattern
2,000 pages
A4, photo, borderless printing
500 pages
4 x 6, photo, borderless printing
3,000 pages
Postcard, photo, borderless printing
1,500 pages
(II) Years of use
PIXMA iP8500: 5 years of use
(2) Print head
Print volume:
PIXMA iP8500
10,000 pages
Black
1,500 character pattern
3,000 pages
Color
A4, 7.5% duty per color pattern
2,000 pages
A4, photo, borderless printing
500 pages
4 x 6, photo, borderless printing
3,000 pages
Postcard, photo, borderless printing
1,500 pages
(3) Ink tank (target value)
PIXMA iP8500:
BCI-6BK: 740 pages (1,500 character pattern, plain paper / standard mode)
BCI-6C: 1,100 pages (ISO JIS-SCID No. 5 / plain paper / standard mode)
BCI-6M: 790 pages (ISO JIS-SCID No. 5 / plain paper / standard mode)
BCI-6Y: 540 pages (ISO JIS-SCID No. 5 / plain paper / standard mode)
BCI-6PC: 380 pages (ISO JIS-SCID No. 5 / plain paper / standard mode)
BCI-6PM: 280 pages (ISO JIS-SCID No. 5 / plain paper / standard mode)
BCI-6R: 2,300 pages (ISO JIS-SCID No. 5 / plain paper / standard mode)
BCI-6G: 2,300 pages (ISO JIS-SCID No. 5 / plain paper / standard mode)
1-4. Special Tools
Name
Tool No.
Application
Remarks
MOLYKOTE
HP300
QY9-0035-000
To be applied to the spring coil, carriage cam, and the
sliding portion of the gear.
In common with other
models.
FLOIL
KG-107A
QY9-0057-000
To be applied to the chassis, spring, and carriage cam.
In common with other
models.
EU-1
QY9-0037
To be applied to the carriage shaft sliding portion, and
the inner surface of the carriage unit where the oil pad
fits in.
In common with other
models.
1-5. Serial Number Location
On the chassis visible when the access cover is open with the power turned off.
1-2
2. LIST OF ERROR DISPLAY / INDICATION
Errors are indicated by the LED, and warnings are displayed on the monitor of the computer connected to the printer.
2-1. Operator Call Errors (by LED Blinking in Orange)
LED blinking
in orange
2 times
3 times
Solution
Error [Error code]
No paper. (ASF) [1000]
Set the paper in the ASF, and press the Resume/Cancel
button.
No CD-R tray. [1001]
Set the CD-R tray, and press the Resume/Cancel button.
No paper in the cassette. [1003]
(No paper in the front paper feed cassette.)
Set the paper in the cassette, and press the Resume/Cancel
button.
Paper jam. [1300]
Remove the jammed paper, and press the Resume/Cancel
button.
Paper jam in the under guide. [1304]
Remarks
Paper jam in the rear guide. [1303]
Front door closed. [1250]
Open the paper output tray.
4 times
No ink. [1601 / 1611 / 1612 / 1613 / 1614 /
1615 / 1634 / 1635]
Replace the empty ink tank(s), or press the Resume/Cancel
button.
5 times
- The print head is not installed. [1401]
- The print head is not properly installed
(EEPROM data of the print head is faulty).
[1403 / 1405]
- Non-supported print head is installed. [1485]
Install the print head properly, and close the access cover.
Or, with the print head installed, turn the printer off and on.
6 times
Inner cover open. [1841]*1
Close the inner cover, and press the Resume/Cancel button.
Inner cover open (during printing on paper).
[1846]*1
Close the inner cover, and press the Resume/Cancel button.
CD-R tray feeder closed (during CD-R
printing). [1850 / 1855]
Open the CD-R tray feeder, set the CD-R tray properly, and
press the Resume/Cancel button.
CD-R tray feeder open (during printing to
paper). [1851 / 1856]
Close the CD-R tray feeder, and press the Resume/Cancel
button.
7 times
No CD-R or DVD-R. [1002]
After setting a CD-R or DVD-R in the tray, set the tray in the
tray guide, and press the Resume/Cancel button.
8 times
Warning: The waste ink absorber is almost full
Pressing the Resume/Cancel button will exit the error, and
(approx. 95% of the maximum capacity). [1700] enable printing.
In repair servicing, replace the bottom case unit (QM21583), or the ink absorbers (QC1-5381 / 5382 / 5383 / 5384 /
5385 / 5386 / 5387 / 5388 / 5389 / 5390).
9 times
The connected digital camera or digital video
camera does not support Camera Direct
Printing. [2001]
After removing the cable between the camera and the printer,
press the Resume/Cancel button, and re-connect the cable.
10 times
Automatic duplex printing cannot be performed
(paper size not supported). [1310]
Press the Resume/Cancel button to eject the paper being
used at error occurrence. Printing will resume from on the
front side of the next page.
11 times
Failed in automatic print head alignment. [2500] Press the Resume/Cancel button, and after confirming the
following, perform print head alignment again:
- Set an appropriate type and size of paper (plain paper, A4
or letter).
- Check that the nozzle check pattern is properly printed (all
ink ejected, no faint printing).
- Protect the paper output slot from exposure to excessive
light.
Access cover open. [1200]
Close the access cover.
*1: Only for models not supporting CD-R printing
1-3
Pressing the
Resume/Cancel button
will exit the error without
ink tank replacement,
however, ink may run out
during printing.
The service call error,
indicating the waste ink
absorber is full, is likely to
occur soon.
Data which was to be
printed on the back side of
paper at error occurrence is
skipped (not printed).
2-2. Service Call Errors (by LED Blinking in Orange and Green Alternately, or Lit in Orange)
LED alternate
blinking in orange and
green
Solution
(Replacement of listed parts, which are likely to be faulty)
Error [Error code]
2 times
Carriage error [5100]
- Carriage unit (QM2-1586)
- Timing slit strip film (QC1-5373)
- Logic board ass'y (QM2-1616)*1
- Carriage motor (QK1-0545)
3 times
Paper feed error [6000]
- Timing sensor unit (QM2-1587)
- Timing slit disk film (QC1-4375)
- Feed roller ass'y (QL2-0742)
- Platen unit (QM2-1831)
- Logic board ass'y (QM2-1616)*1
- PAPER FEED MOTOR (QK1-0550)
4 times
Purge unit error [5C00]
- Purge unit (QM2-1590)
- Logic board ass'y (QM2-1616)*1
5 times
ASF (cam) sensor error [5700]
- Sheet feed unit (QM2-1220)
6 times
Internal temperature error [5400]
- Logic board ass'y (QM2-1616)*1
7 times
Waste ink absorber full [5B00]
- Ink absorber (QC1-5381 / 5382 / 5383 / 5384 / 5385 / 5386 / 5387 / 5388 / 5389 /
5390)
- Bottom case unit (QM2-1583)*2
8 times
Print head temperature rise error [5200]
- Print head (QY6-0055)
- Logic board ass'y (QM2-1616)*1
9 times
EEPROM error [6800]
- Logic board ass'y (QM2-1616)*1
11 times
Carriage lift mechanism error [5110]
- Lift shaft(QC1-4331)
- Photo interrupter (WG8-5624)
- Sheet feed unit (QM2-1220)
- Logic board ass'y (QM2-1616)*1
12 times
AP position error [6A00]
- Sheet feed unit (QM2-1220)
- Logic board ass'y (QM2-1616)*1
13 times
Paper feed position error [6B00]
- Sheet feed unit (QM2-1220)
- Logic board ass'y (QM2-1616)*1
14 times
Paper feed cam sensor error [6B10]
- Sheet feed unit (QM2-1220)
- Logic board ass'y (QM2-1616)*1
15 times
USB Host VBUS overcurrent [9000]
- Logic board ass'y (QM2-1616)*1
16 times
Valve sensor error [6C00]
- Purge unit (QM2-1590)
- Logic board ass'y (QM2-1616)*1
17 times
Motor driver error [6D00]
- Logic board ass'y (QM2-1616)*1
20 times
Other hardware error [6500]
- Logic board ass'y (QM2-1616)*1
Continuous alternate
blinking
ROM error
- Logic board ass'y (QM2-1616)*1
Lights in orange
RAM error
- Logic board ass'y (QM2-1616)*1
*1: Before replacement of the logic board ass'y, check the waste ink amount (by service test print or EEPROM information print). If the waste ink amount is 7%
or more, also replace the bottom case unit (QM2-1583) or the ink absorbers (QC1-5381 / 5382 / 5383 / 5384 / 5385 / 5386 / 5387 / 5388 / 5389 / 5390)
when replacing the logic board ass'y.
[See Section 3-3. Adjustment / Settings, (6) Service mode, for details.]
*2: Reset the waste ink counter when replacing the bottom case unit.
[See Section 3-3. Adjustment / Settings, (6) Service mode, for details.]
2-3. Warnings
Printer (no LED indications):
Displayed warning
Remarks
Low ink of BCI-6BK / C / M / Y / PC / PM / R / G (at
detection of no remaining raw ink)
Status indication only.
Print head temperature rise
If the print head temperature is high when the access cover is opened, the warning is displayed*1.
When the print head temperature falls, the warning is released.
Protection of excess rise of the print head temperature
If the print head temperature exceeds the specified limit, a Wait is inserted during printing,
*1: If the warning is displayed, the carriage does not move to the ink tank replacement position when the access cover is opened.
1-4
2-4. Troubleshooting by Symptom
Symptom
Faulty operation
Paper feed
problems
Solution
The power does not turn on.
The power turns off immediately after power-on.
Replace the
- AC adapter, or
A strange noise occurs.
Remove foreign material, or attach a removed part if
any.
Printing stops mid-way.
Replace the logic board ass'y*1.
Multiple sheets feed.
Replace the
- sheet feed unit,
- cassette.
Paper does not feed.
Remove foreign material, or replace the
- sheet feed unit, or
- cassette.
Paper feeds at an angle.
Remove foreign material, or replace the
- sheet feed unit, or
- cassette.
No printing, or no color ejected.
Replace the
- ink tank,
Remarks
- logic board ass'y*1.
- print head*2,
- logic board ass'y*1, or
- purge unit.
Printing is faint, or white lines appear on printouts
even after print head cleaning.
Line(s) not included in the print data appears on
printouts.
Remove and re-install the print head, or replace the
- ink tank,
- print head*2,
- purge unit, or
- logic board ass'y*1.
Paper gets smeared.
Feed several sheets of paper,
perform bottom plate cleaning, or
clean the paper path with cotton swab or cloth.
A part of a line is missing on printouts.
Replace the
- ink tank, or
- print head*2.
Unsatisfactory
print quality
Color hue is incorrect.
Replace the
- ink tank, or
- print head*2, or
perform print head alignment.
Printing is incorrect.
Replace the logic board ass'y*1.
No ejection of black ink.
Replace the
- ink tank, or
- print head*2.
Graphic or text is enlarged on printouts.
When enlarged in the carriage movement direction,
clean grease or oil off the timing slit strip film, or
replace the
- timing slit strip film,
- carriage unit, or
- logic board ass'y*1.
When enlarged in the paper feed direction, clean
grease or oil off the timing slit disk film, or replace the
- timing slit disk film,
- timing sensor unit, or
- logic board ass'y*1.
*1: Before replacement of the logic board ass'y, check the waste ink amount (by service test print or EEPROM information print). If the waste ink amount is 7%
or more, also replace the bottom case unit (QM2-1583) or the ink absorbers (QC1-5381 / 5382 / 5383 / 5384 / 5385 / 5386 / 5387 / 5388 / 5389 / 5390)
when replacing the logic board ass'y.
[See Section 3-3. Adjustment / Settings, (6) Service mode, for details.]
*2: Replace the print head only after the print head deep cleaning is performed 2 times, and when the problem persists.
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<Part 1: 2. LIST OF ERROR DISPLAY / INDICATION>
1-5
3. REPAIR
3-1. Notes on Service Part Replacement (and Disassembling / Reassembling)
Service part
Logic board ass'y
QM2-1616
Notes on replacement*1
Adjustment / settings
- Before removal of the logic board
ass'y, remove the power cord, and
allow for approx. 1 minute (for
discharge of capacitor's accumulated
charges), to prevent damages to the
logic board ass'y.
- Before replacement, check the waste
ink amount (by service test print or
EEPROM information print). If the
waste ink amount is 7% or more, also
replace the bottom case unit or the ink
absorbers when replacing the logic
board ass'y. See 3.3. Adjustment /
Settings, (6) Service mode, for details.
[See 3-3. Adjustment / Settings, (6)
Service mode, for details.]
After replacement:
1. Initialize the EEPROM.
2. Reset the waste ink counter.
3. Set the destination in the EEPROM.
4. Correct the CD-R and automatic print
head alignment sensors.
[See 3-3. Adjustment / Settings, (6)
Service mode, for details of 1 to 4]
5. Perform the print head alignment in
the user mode.
- EEPROM information print
- Service test print
- Printing via parallel or USB
connection
After replacement:
1. Reset the waste ink counter.
[See 3.3. Adjustment / Settings, (6)
Service mode.]
- Service test print
At replacement:
1. Apply grease to the sliding portions.
[See 3-3. Adjustment / Settings, (3)
Grease application.]
- Service test print (Confirm CD-R
and automatic print head alignment
sensor correction.)
Bottom case unit
QM2-1583
Ink absorber
QC1-5381 / 5382 / 5383 /
5384 / 5385 / 5386 / 5387 /
5388 / 5389 / 5390
Carriage unit
QM2-1586
Operation check
- Direct printing from a digital camera
After replacement:
1. Correct the CD-R and automatic print
head alignment sensors.
[See 3.3. Adjustment / Settings, (6)
Service mode.]
2. Perform the print head alignment in
the user mode.
Paper feed motor unit
QK1-0550
- The red screws securing the paper feed At replacement:
motor are allowed to be loosened.
1. Adjust the paper feed motor.
(DO NOT loosen any other red
[See 3-3. Adjustment / Settings, (1)
screws.)
Paper feed motor adjustment.]
Shaft lift
QC1-4331
Timing slit strip film
QC1-5373
Timing slit disk film
QC1-4372
- Upon contact with the film, wipe the
film with ethanol.
- Confirm no grease is on the film.
(Wipe off any grease thoroughly with
ethanol.)
- Do not bend the film
Print head
QY6-0055
At replacement:
1. Apply grease to the sliding portions.
[See 3.3. Adjustment / Settings, (3)
Grease application.]
- Service test print
After replacement:
1. Perform the print head alignment in
the user mode.
- Service test print
After replacement:
1. Perform the print head alignment in
the user mode.
- Service test print
*1: General notes:
- Make sure that the flexible cables and wires in the harness are in the proper position and connected correctly.
[See 3-2. Special Notes on Repair Servicing, (1) Flexible cable and harness wiring, connection, for details.]
- Do not drop the ferrite core, which may cause damage.
- Protect electrical parts from damage due to static electricity.
- Before removing a unit, after removing the power cord, allow the printer to sit for approx. 1 minute (for capacitor discharging to protect the logic board
ass'y from damages).
- Do not touch the timing slit strip film and timing slit disk film. No grease or abrasion is allowed.
- Protect the units from soiled with ink.
- Protect the housing from scratches.
- Exercise caution with the red screws, as follows:
i. The red screws of the paper feed motor may be loosened only at replacement of the paper feed motor unit (DO NOT loosen them in other cases).
ii. DO NOT loosen the red screws on both sides of the main chassis, securing the carriage shaft positioning (they are not adjustable in servicing).
1-6
3-2. Special Notes on Repair Servicing
(1) Flexible cable and harness wiring, connection
Be careful of wiring of the flexible cables and harness. Improper wiring or connection may cause breakage of a line, leading to ignition or emission of smoke.
(I) Logic board ass'y and operation panel unit wiring
(II) Paper feed motor side wiring
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<Part 1: 3. REPAIR, 3-2>
1-7
3-3. Adjustment / Settings
(1) Paper feed motor adjustment
Perform the following adjustments when the paper feed motor unit is replaced:
1) When attaching the motor, fasten the screws so that the belt is properly stretched (in the direction indicated by the blue arrow in the figure below).
2) After replacement, be sure to perform the service test print, and confirm that no strange noise or faulty print operation (due to dislocation of the belt or gear,
or out-of-phase motor, etc.) occurs.
Note: The red screws securing the paper feed motor may be loosened only at replacement of the paper feed motor unit. DO NOT loosen them in other cases.
(2) Gear phase adjustment
In attaching the lift transmission gear (QC1-4327), adjust the phase so that the protrusion of the lift transmission gear (QC1-4327) fits into the recess of the
carriage shaft cam R (QC1-4382), as shown in the figure below.
1-8
(3) Grease application
1-9
Part name
Chassis
Where to apply grease / oil
Grease / oil name
Grease / oil
amount
1
Entire surface the carriage slider contacts
FLOIL KG107A
3 drops
2
Cam contact portion (at 3 locations)
FLOIL KG107A
1 drop
3
Coil spring inner surface contact portion
MOLYKOTE HP300
1 drop
Lift gear 2
4
Coil spring contact portion
MOLYKOTE HP300
1 drop
Chassis
5
Carriage shaft left end sliding portion
FLOIL KG107A
1 drop
6
Carriage shaft cam L sliding portion
MOLYKOTE HP300
2 drops
7
Carriage shaft sliding portion on the left side of the chassis (at 2
locations)
FLOIL KG107A
1 drop
8
Carriage shaft cam L contact portion (at 2 locations)
FLOIL KG107A
2 drops
9
Carriage shaft cam R sliding portion
MOLYKOTE HP300
1 drop
10
Carriage shaft right end sliding portion
FLOIL KG107A
1 drop
11
Carriage shaft right end contact portion
FLOIL KG107A
1 drop
Carriage shaft
12
Entire surface of the carriage shaft where the carriage unit slides
EU-1
80±30mg
Carriage shaft spring L
13
Carriage shaft sliding portion (over the area more than 2/3 from the
top end of the spring)
FLOIL KG107A
1 drop
Transmission gear
14
Inner surface
MOLYKOTE HP300
1 drop
Feed roller ass'y
15
Bushing where the spring contacts
FLOIL KG107A
Half drop
Lift shaft
16
Spring sliding portion (4 locations)
FLOIL KG107A
1 drop
17
Pressure roller ass'y contact portion (4 locations)
FLOIL KG107A
1 drop
18
Entire inner surface where the oil pad fits in
EU-1
100 +/- 10mg
19
Entire inner surface where the oil pad fits in
EU-1
100 +/- 10mg
Carriage unit
Note: 1 drop = 9 to 18 mg
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<Part 1: 3. REPAIR, 3-3 (1) to (3)>
1 - 10
(4) Waste ink counter setting
When the logic board ass'y is replaced, reset the waste ink counter. In addition, according to the waste ink amount, replace the waste ink absorber (the bottom
case unit or the ink absorbers). The standard amount for waste ink absorber replacement is given in the table below.
Waste ink amount*1
Bottom case unit or ink absorber replacement
Less than 7%
Not required.
7% or more
Required.
*1: Check the waste ink amount by service test print or EEPROM information print.
[See 3.3. Adjustment / Settings, (6) Service mode, for details.]
(5) User mode
Function
Procedures
Remarks
Print head manual cleaning
- Cleaning both black and color:
See "Standalone printer operation" below.
- Cleaning black or color separately, or both black and color:
Perform from the printer driver's Maintenance tab.
Print head deep cleaning
- Cleaning black or color separately, or both black and color:
Perform from the printer driver's Maintenance tab.
Paper feed roller cleaning
See "Standalone printer operation" below.
Nozzle check pattern printing
See "Standalone printer operation" below.
Also available from the printer driver's
Maintenance tab.
Print head alignment
See "Standalone printer operation" below.
In Custom Settings of the printer driver's
Maintenance tab, manual print head alignment (by
selecting the optimum values) as with the
conventional models can be performed.
Bottom plate cleaning
Perform from the printer driver's Maintenance tab.
Cleaning of the platen ribs when the back side of
paper gets smeared.
CD-R print position adjustment
Perform from the application software.
Ink tank replacement
Open the access cover. When the carriage stops at the center,
an ink tank can be replaced.
Print head replacement
The print head is replaceable at the same position as for ink
tank replacement. (Open the access cover. When the carriage
stops at the center, the print head can be replaced.)
<Standalone printer operation>
1) Turn on the printer.
2) Press and hold the Resume/Cancel button until the LED blinks the specified number of times listed in the table below, and release it. The operation starts.
LED blinking
Operation
Remarks
1 time
Print head manual cleaning
2 times
Nozzle check pattern printing
3 times
Paper feed roller cleaning
4 times
Automatic print head alignment
Set a sheet of plain paper (A4 or letter) in the ASF.
5 times
Bottom plate cleaning
Fold a sheet of plain paper (A4 or letter) in half crosswise, then unfold and set it in the
ASF with the folded ridge facing down.
6 times
Unspecified
7 times
Set the widest head-to-paper distance
Set a sheet of plain paper (A4 or letter) in the ASF or the cassette (according to the
Paper Feed switch setting).
(6) Service mode
Function
Procedures
Remarks
Service test print
- Model name
- ROM version
- Waste ink amount
- CD-R sensor correction
See "Service mode operation procedures" below.
Set a sheet of A4- , letter-, or larger-sized paper.
For print sample, see 3-4. Verification Items, (1) Service test
print, <Service test print sample>.
EEPROM initialization
See "Service mode operation procedures" below.
The following items are NOT initialized:
- USB serial number
- Destination settings
- Waste ink counter
- CD-R correction value
Waste ink counter reset
See "Service mode operation procedures" below.
If the waste ink amount is 7% or more, replace the bottom case
unit, or the ink absorbers.
Destination settings
See "Service mode operation procedures" below.
Other than Japan: iP8500
Japan: iP8600
Note: At the end of the service mode, press the Power button. To protect the media sensor from being dislocated during transportation, the paper lifting plate
of the sheet feeder unit will be raised.
1 - 11
<Service mode operation procedures>
1) With the printer power turned off, while pressing the Resume/Cancel button, press and hold the Power button. (DO NOT release the buttons. The LED lights
in green to indicate that a function is selectable.)
2) While holding the Power button, release the Resume/Cancel button. (DO NOT release the Power button.)
3) While holding the Power button, press the Resume/Cancel button 2 times, and then release both the Power and Resume/Cancel buttons. (Each time the
Resume/Cancel button is pressed, the LED lights alternately in orange and green, starting with orange.)
4) When the LED lights in green, press the Resume/Cancel button the specified number of time(s) according to the function listed in the table below. (Each time
the Resume/Cancel button is pressed, the LED lights alternately in orange and green, starting with orange.)
Time(s)
LED
0 times
Green
Power off
When the print head is not installed, the carriage returns and
locks in the home position.
1 time
Orange
Service test print
See 3-4. Verification Items, (1) Service test print.
2 times
Green
EEPROM information print
See 3-4. Verification Items, (2) EEPROM information print.
3 times
Orange
EEPROM initialization
4 times
Green
Waste ink counter resetting
5 times
Orange
Destination settings
6 times
Green
Print head deep cleaning
7 times
Green
CD-R test print
Not used in servicing.
8 times
Orange
CD-R print position correction
(horizontal)
Not used in servicing.
9 times
Green
CD-R print position correction
(vertical)
Not used in servicing.
10 times or more
Function
Remarks
Proceed to the step 5), and follow the Destination settings
procedures.
Return to the menu selection
5) After the function (menu) is selected, press the Power button. The LED lights in green, and the selected function is performed. (When the operation
completes, the printer returns to the menu selection mode automatically.)
<Destination settings procedures>
In the destination settings mode, press the Resume/Cancel button the specified number of time(s) according to the destination listed in the table below, and press
the Power button.
Time(s)
1 time
LED
Destination
Orange
Japan: iP8600
2 times
Green
Other than Japan, non-support of CD-R printing (A4): iP8500
3 times
Orange
Other than Japan, non-support of CD-R printing (LTR): iP8500 (LTR)
4 times
Green
Other than Japan, support of CD-R printing (A4): iP8500
5 times
Orange
Other than Japan, support of CD-R printing (LTR): iP8500 (LTR)
6 times or
more
Return to the menu selection
Note: After setting the destination, confirm the model name in service test print or EEPROM information print.
[See 3.4. Verification Items, (1) Service test print, or (2) EEPROM information print.]
To the top
<Part 1: 3. REPAIR, 3-3 (4) to (7)>
1 - 12
3-4. Verification Items
(1) Service test print
<Print check items>
On the service test print (sample below), confirm the following items:
- Check 1, top of form accuracy: The line shall not extend off the paper.
- Check 2, EEPROM information
- Check 3, nozzle check pattern: Ink shall be ejected from all nozzles
- Check 4, halftone: There shall be no remarkable streaks or unevenness.
- Check 5, uneven printing due to carriage movement: There shall be no remarkable streaks or unevenness.
- Check 6, vertical straight lines: The line shall not be broken.
- Check 7, CD-R detection sensor light volume correction / automatic print head alignment: The results shall be OK.
- Check 8, index pattern: The patterns shall be printed in multiple levels (stepped).
- Check 9, model name: iP8500 for non-Japan model, iP8600 for Japan model.
1 - 13
<Service test print sample>
(2) EEPROM information print
<How to read EEPROM information print>
Print sample:
iPXXXX V1.00 IF(USB1=1 USB2=0) D=004.5 ST=2004/06/27-18:30
ER(ER0=1000 ER1=5100 ER2=1300 ER3=5B00) LPT=2004/07/09-09:09
PC(M=002 R=000 T=001 D=009 C=000) CLT0=2004/06/27-18:30 CLT1=2004/06/27-18:30
CH=00002 CT(G=001 R=001 PM=002 BK=002 PC=005 C=000 M=01 Y=01)
IS(G=1 R=1 PM=0 BK=1 PC=1 C=1 M=1 Y=1)
1 - 14
IC(G=028 R=028 PM=028 BK=201 PC=028 C=182 M=169 Y=249)
P_ON(S=00009 H=005 A=000) A_REG=1 M_REG=0
UR(A(Goe)=+01 B(Roe)=-01 C(PMoe)=+01 D(Bkoe)=-01 E(PCoe)=+01 F(Coe)=+01 G(Moe)=+01
H(Bkbi)=+01 I(Cbi)=+01 J(Mbi)=+01 K(BkCLbi)=+01)
WP=0024 CDIN(LG=001 PB=000) MSD(49710)
TPAGE=1500
PAGE(All=00083 PP=00035 HR+MP=00003 PR+SP+SG =00000 GP =00000 PC=00000 ENV=00000
L=5 2L=0)
UCPAGE(All=00083 PP=00035 HR+MP=00003 PR+SP+SG =00000 GP =00000 PC=00000 ENV=00000
L=5 2L=0)
BPPAGE(All=00083 BSSP=00003 PC=00000)
CDPAGE(All=000 A4=000 L=000 2L=000 PC=000 OTR=000) EDGE(ALL=00083 PC=000 UPC=000
OTR=000 UOTR=000)
CDR=00000
CDRP=(-00005,-00029) CDRS=(000)
Head Temp =18.5 Head Temp 1=17.5 Env Temp=30.0 FF (3F 3F 3F)
HDEEPROM
V0001
SN=a9850000
LN(00000 00000 00015 00015 00015 00015 00015)
ID=01
IL=(G=00 R=00 PM=00 BK=00 PC=00 C2=00 M2=00 Y=00 M1=00 C1=00)
Printed items:
1. Model name 2. ROM version 3. Connected I/F (USB1/USB2) 4. Waste ink amount 5. Installation date
6. Operator call/service call error record 7. Last printing time
8. Purging count (manual/deep cleaning/timer/dot count/ink tank or print head replacement)
9. Cleaning time (CLT0/CLT1)
10. Print head replacement count 11. Ink tank replacement count (dye G/R/PM/BK/PC/C/M/Y) 12. Ink status (dye G/R/PM/BK/PC/C/M/Y)
13. Total ink consumption (G/R/PM/BK/PC/C/M/Y)
14. Power-on count (soft/hard/auto) 15. Automatic print head alignment by user 15-1. Manual print head alignment by user
16. User print head alignment values (Goe/Roe/PMoe/Bkoe/PCoe/Coe/Moe/Bkbi/Cbi/Mbi/BkCLbi)
17. Wiping count 18. Camera Direct Print-supported device connection record 19. Longest period where printing stops 20. Total print pages
21. ASF feed pages (total, plain paper, High Resolution Paper & Matte Photo Paper, Photo Paper Pro & Photo Paper Plus Glossy & Photo Paper Plus Semi-gloss,
Glossy Photo Paper, postcard, envelope, L-size & 4x6, 2L-size & 5x7)
22. U-turn cassette feed pages (total, plain paper, High Resolution Paper & Matte Photo Paper, Photo Paper Pro & Photo Paper Plus Glossy & Photo Paper Plus
Semi-gloss, Glossy Photo Paper, postcard, envelope, L-size & 4x6, 2L-size & 5x7)
23. Auto duplex print pages (total, Photo Paper Plus Double Sided, postcard)
24. Camera Direct print pages (total, A4 & LTR, L-size & 4x6, 2L-size & 5x7, postcard, other)
25. Borderless print pages (total, postcard via ASF, postcard via U-turn cassette, other via ASF, other via U-turn cassette)
26. Number of CD-Rs printed
27. CD-R print position adjustment 28. CD-R sensor correction value 29. Print head temperature (chip 0 for G/R/PM/BK/PC, chip 1 for C/M/Y)
30. Inside temperature 31. Line inspection information
HDEEPROM
32. Version
33. Serial number
34. Lot number
35. Print head ID
36. Ink ejection level (BK/PM/PC/M/C/Y/G/R)
To the top
<Part 1: 3. REPAIR, 3-4>
1 - 15
4. PRINTER TRANSPORTATION
This section describes the procedures for transporting the printer for returning after repair, etc.
1) In the service mode, press the Power button to finish the mode, and confirm that the paper lifting plate of the sheet feeder unit is raised.
2) Keep the print head and ink tanks installed in the carriage.
[See Caution 1 below.]
3) Turn off the printer to securely lock the carriage in the home position. (When the printer is turned off, the carriage is automatically locked in place.)
[See Caution 2 below.]
Caution:
(1) If the print head is removed from the printer and left alone by itself, ink (especially the pigment black ink) is likely to dry. For this reason, keep the
print head installed in the printer even during transportation.
(2) Securely lock the carriage in the home position, to prevent the carriage from moving and applying stress to the carriage flexible cable, or causing ink
leakage, during transportation.
To the top
<Part 1: 4. PRINTER TRANSPORTATION>
1 - 16
Part 2
TECHNICAL REFERENCE
1. NEW TECHNOLOGIES
(1) Larger color space by 8 colors of ink (6 colors + red + green)
By adding the red and green ink, a larger color space than the 6-color printer is available.
(2) Highest in class print speed
By increasing the print head drive frequency by 20% over conventional printers, further improvement in photo print speed has been achieved.
(3) Multi-paper path functionality (ASF, front cassette, CD-R printing*, automatic duplex printing) as a standard feature
- Cassette: Except Photo Stickers and credit card size, same types and sizes of paper as the sheet feeder, including photo papers, are supported.
- Sheet feeder: Photo Stickers and credit card size are supported.
* Support of CD-R printing differs according to region.
(4) New design
A new generation printer design by complete renovation of styling has been adopted.
(5) Automatic creation of a photo album
By using Photo Paper Plus Double Sided and dedicated application software, a photo album can be created automatically.
(6) CD-R direct printing without using the CD-R tray feeder (applicable only to specific regions)
By incorporating CD-R tray feeder functionality into the printer, CD-R direct printing can be performed without using a CD-R tray feeder.
(7) Automatic duplex printing unit installed as a standard feature
For the following paper types and sizes, automatic duplex printing can be performed:
- Type: Plain paper, Super White Paper, Photo Paper Plus Double Sided
- Size: A5, B5, 5" x 7", A4, LTR
(8) Automatic print head alignment
The simple print head alignment featured in the i990 is automatically performed. At connection to a computer, or at Camera Direct Printing, the print head can
be adjusted automatically, freeing users from performing the simple print head alignment.
Manual print head alignment is available in the printer driver's Maintenance sheet's Custom Settings.
To the top
<Part 2: 1. NEW TECHNOLOGIES>
2-1
2. CLEANING MODE AND AMOUNT OF INK PURGED
To prevent printing problems due to bubbles, dust, or ink clogging, print head cleaning is performed before the start of printing, except in the following cases:
- Cleaning on arrival: Performed when the access cover is closed.
- Cleaning by dot count: Performed after ejection of paper (or after printing on the back side of paper when auto duplex printing is performed).
<Cleaning mode list>
Condition
Details
Amount of ink used (g)
Est. required time (sec.)
On arrival of the printer
(All at the same time)
First cleaning after shipped from the plant.
2.17
84
Dot count cleaning
When the specified number of dots are printed since the previous
cleaning. (Number of ejected ink droplets in each line of nozzles
is counted, and addd to the number of dots.)
0.79 (G/R/PM/BK/PC)
0.59 (C/M/Y)
67
Timer cleaning - 0
If 120 to 480 hours have elapsed since the previous cleaning till
the start of the next printing.
0.79 (G/R/PM/BK/PC)
0.59 (C/M/Y)
67
Timer cleaning - 1
If 480 or longer hours have elapsed since the previous cleaning till 1.87 (G/R/PM/BK/PC)
the start of the next printing.
1.37 (C/M/Y)
83
At print head replacement -1
(All at the same time)
When the same print head (same print head serial number) is
removed and installed.
1.87 (G/R/PM/BK/PC)
1.37 (C/M/Y)
83
At print head replacement -2
(All at the same time)
When the print head is removed, and a new print head is installed. 2.17 (G/R/PM/BK/PC)
1.56 (C/M/Y)
84
At ink tank replacement - 1
(All at the same time)
When more than 1 ink tanks are replaced without removing and
installing the print head.
67
At ink tank replacement - 2
(Each color)
When replacement of an ink tank is detected*1 , and when ink tank 0.94 (BK/PM)
0.94 (PC/R)
replacement is performed without removing and installing the
print head, cleaning for the detected color(s) is conducted.
0.94 (G)
0.78 (C)
0.78 (M)
0.78 (Y)
67
68
69
67
68
69
Manual cleaning -1
(All at the same time)
- Via the operation panel (All at the same time only)
- Via the printer driver
0.79 (G/R/PM/BK/PC)
0.59 (C/M/Y)
67
Manual cleaning -2
(Each color)
Via the printer driver
0.94 (G/R/PM/BK/PC)
0.78 (C/M/Y)
68
69
Via the printer driver
Deep cleaning
(All at the same time/Each color)
1.87 (G/R/PM/BK/PC)
1.37 (C/M/Y)
83
If the print head has not been
capped before power-on
(All at the same time)
1.87 (G/R/PM/BK/PC)
1.37 (C/M/Y)
83
0.79 (G/R/PM/BK/PC)
0.59 (C/M/Y)
*1: After the print head moves to the ink tank replacement position at low ink detection,
- when the raw ink amount changes from low to high, the applicable ink tank is considered to have been replaced.
- when the raw ink amount changes from high to low, or the raw ink amount stays unchanged (high or low), it is considered that ink tanks are
not replaced.
To the top
<Part 2: 2. CLEANING MODE AND AMOUNT OF INK PURGED>
2-2
3. PRINT MODE
3-1. Resolution
default setting
can be selected on Main tab
custom setting
Ink:
8 color : BCI-6G/R/PM/PC/C/M/Y/BK
7 color : BCI-6R/PM/PC/C/M/Y/BK
6 color : BCI-6PM/PC/C/M/Y/BK
4 color : BCI-6C/M/Y/BK
(1)Normal Color Printing
Printer Driver's Custom setting
Paper Type
Plain Paper
Print quality
Resolution HxV(dpi)
Print control
Ink used
Photo Paper Pro
Print quality
(PR-101)
Resolution HxV(dpi)
Print control
Ink used
Photo Paper Plus Glossy
Print quality
Photo Paper Plus Semi-Gloss Resolution HxV(dpi)
(PP-101/SG-101)
Print control
Ink used
Matte Photo Paper
Print quality
(MP-101)
Resolution HxV(dpi)
Print control
Ink used
Glossy Photo Paper
Print quality
(GP-401)
Resolution HxV(dpi)
Print control
Ink used
Photo Paper Plus Double Sided Print quality
(PP-101D)
Resolution HxV(dpi)
Print control
Ink used
High Resolution Paper
Print quality
(HR-101N)
Resolution HxV(dpi)
Print control
Ink used
Transparency
Print quality
(CF-102)
Resolution HxV(dpi)
Print control
Ink used
T-shirt transfer
Print quality
(TR-301)
Resolution HxV(dpi)
Print control
Ink used
CD-R(recommended)
Print quality
Resolution HxV(dpi)
Print control
Ink used
CD-R(others)
Print quality
Resolution HxV(dpi)
Print control
Ink used
Envelope
Print quality
(COM#10/DL-size)
Resolution HxV(dpi)
Print control
Ink used
Other Photo Paper
Print quality
Resolution HxV(dpi)
Print control
Ink used
Fast
5
Custom
600x1200
1 pass-bi
4 color
<-4
Draft
600x1200
1 pass-bi
4 color
3
Standard
2400x1200
2 pass-bi/uni
4 color
Standard
2400x1200
4 pass-bi
8 color
Draft
1200x1200
3 pass-bi
6 color
Standard
2400x1200
4 pass-uni
7 color
Draft
2400x1200
4 pass-bi
6 color
Draft
2400x1200
4 pass-bi
6 color
Draft
2400x1200
4 pass-bi
4 color
Draft
2400x1200
4 pass-bi
6 color
Draft
2400x1200
4 pass-bi
6 color
Draft
600x1200
1 pass-bi
4 color
2-3
Standard
2400x1200
4 pass-uni
6 color
Standard
2400x1200
8 pass-bi
4 color
Standard
2400x1200
8 pass-bi
4 color
Standard
2400x1200
8 pass-bi
6 color
Standard
2400x1200
8 pass-bi
6 color
Standard
2400x1200
2 pass-bi/uni
4 color
Standard
2400x1200
8 pass-bi
6 color
-->
2
Fine
1
High
2400x2400
8 pass-bi
6 color
High
4800x2400
8 pass-bi
8 color
High
4800x2400
8 pass-bi
8 color
High
2400x2400
8 pass-bi
7 color
High
4800x2400
8 pass-bi
8 color
High
4800x2400
8 pass-bi
8 color
High
2400x2400
8 pass-bi
6 color
High
2400x2400
8 pass-bi
6 color
(2)Grayscale Printing
Printer Driver's Custom setting
Paper Type
Plain Paper
Print quality
Resolution HxV(dpi)
Print control
Ink used
Photo Paper Pro
Print quality
(PR-101)
Resolution HxV(dpi)
Print control
Ink used
Photo Paper Plus Glossy
Print quality
Photo Paper Plus Semi-Gloss Resolution HxV(dpi)
(PP-101/SG-101)
Print control
Ink used
Matte Photo Paper
Print quality
(MP-101)
Resolution HxV(dpi)
Print control
Ink used
Other Photo Paper
Print quality
Resolution HxV(dpi)
Print control
Ink used
(3)Borderless Printing
Printer Driver's Custom setting
Paper Type
Plain Paper
Print quality
Resolution HxV(dpi)
Print control
Ink used
Photo Paper Pro
Print quality
(PR-101)
Resolution HxV(dpi)
Print control
Ink used
Photo Paper Plus Glossy
Print quality
Photo Paper Plus Semi-Gloss Resolution HxV(dpi)
(PP-101/SG-101)
Print control
Ink used
Matte Photo Paper
Print quality
(MP-101)
Resolution HxV(dpi)
Print control
Ink used
Glossy Photo Paper
Print quality
(GP-401)
Resolution HxV(dpi)
Print control
Ink used
Photo Paper Plus Double Sided Print quality
(PP-101D)
Resolution HxV(dpi)
Print control
Ink used
Other Photo Paper
Print quality
Resolution HxV(dpi)
Print control
Ink used
Fast
5
Custom
600x1200
1 pass-bi
1 color
<-4
Draft
600x1200
1 pass-bi
1 color
3
Standard
2400x1200
2 pass-bi/uni
4 color
Standard
2400x1200
12 pass-uni
4 color
-->
2
Fine
1
High
2400x2400
8 pass-bi
6 color
High
2400x1200
12 pass-uni
4 color
High
2400x1200
12 pass-uni
4 color
High
2400x1200
12 pass-uni
4 color
-->
2
Fine
1
Draft
2400x1200
12 pass-uni
4 color
Standard
2400x1200
12 pass-uni
4 color
Standard
2400x1200
12 pass-uni
4 color
Fast
5
<-4
3
Standard
2400x1200
2 pass-bi/uni
4 color
Standard
2400x1200
4 pass-bi
8 color
Draft
1200x1200
3 pass-bi
6 color
Standard
2400x1200
4 pass-bi
7 color
Draft
2400x1200
4 pass-bi
6 color
Draft
2400x1200
4 pass-bi
6 color
Standard
2400x1200
8 pass-bi
6 color
2-4
High
4800x2400
8 pass-bi
8 color
High
4800x2400
8 pass-bi
8 color
High
2400x2400
8 pass-bi
7 color
High
4800x2400
8 pass-bi
8 color
High
4800x2400
8 pass-bi
8 color
(4)Duplex Printing
Printer Driver's Custom setting
Paper Type
Plain Paper
Print quality
Resolution HxV(dpi)
Print control
Ink used
Photo Paper Plus Double Sided Print quality
(PP-101D)
Resolution HxV(dpi)
Print control
Ink used
(5)Camera Direct Printing
Printer Driver's Custom setting
Paper Type
Photo Paper Pro
Print quality
(PR-101)
Resolution HxV(dpi)
Print control
Ink used
Photo Paper Plus Glossy
Print quality
Photo Paper Plus Semi-Gloss Resolution HxV(dpi)
(PP-101/SG-101)
Print control
Ink used
Fast
5
Custom
600x1200
1 pass-bi
4 color
<-4
Draft
600x1200
1 pass-bi
4 color
Draft
2400x1200
4 pass-bi
6 color
Fast
5
<-4
2-5
3
Standard
2400x1200
2 pass-bi/uni
4 color
3
-->
2
Fine
1
High
2400x2400
8 pass-bi
4 color
High
4800x2400
8 pass-bi
8 color
-->
2
Fine
1
High
4800x2400
8 pass-bi
8 color
High
4800x2400
8 pass-bi
8 color
4. FAQ (Problems Specific to the iP8500 and Corrective Actions)
No.
*
Function
Phenomenon
Margin (approx.
0.3mm)
1
C
Print results
Condition
Cause
- Paper feeding from the
cassette, Photo Paper Plus
Double Sided (A4),
borderless printing, printing
on the back side of paper
- In the printer driver,
increase the amount of
extension.
- Change the paper feeding
method from the cassette
to the auto sheet feeder.
- In the low temperature and
low humidity environment
- Skewed paper
feeding
2
B
Print results
- Printing on the
platen
Corrective action
- Plain paper
- In the high temperature and
high humidity environment
Possible call or
complaint
- A margin appears on
printouts.
- Paper feeds at an
angle.
- If paper is curled,
straighten it.
- Paper feeds at an
angle.
- Try printing on the other
side of paper.
- Printing is performed
on the platen.
- The back side of
paper gets smeared.
Variation in the top
of form accuracy
3
B
Print results
B
Print results - Margin
Soiling on the back
side of paper (lines
or streaks parallel to
the paper feed
direction)
5
A
- In the low temperature and
low humidity environment
- Not solved even when the
number of sheets stacked in
the auto sheet feeder or the
cassette is reduced
- Skewed paper
feeding
4
- A5 or legal size
- Photo Paper Plus Double
Sided
- 2L size (Japan only)
6
B
- Change the paper feeding
method from the cassette
to the auto sheet feeder.
- After continuous borderless
printing of small sized paper
(such as 4 x 6), when a
larger sized paper (such as
A4) is printed.
Soiling on paper in
- Automatic duplex printing
automatic duplex
(Photo Paper Plus Double
printing (lines or
Sided, postcards, plain
streaks perpendicular
paper)
to the paper feed
direction)
- Set the top margin to 4mm - Print start position
or more.
varies.
- In the printer driver,
increase the amount of
extension.
- With Photo Paper Plus
Double Sided or postcards,
the phenomenon is likely to
be noticeable and to be
complained of by users, as
printing is performed on
both sides of such paper.
Print results
Due to decrease of paper
feed capability in the low
temperature and low
humidity environment
- A margin appears on
printouts.
- Paper feeds at an
angle.
In borderless printing,
1. Perform Bottom plate
printing is performed to the
cleaning (from the
size slightly larger than the
printer driver) up to 3
paper size, and ink off the
times*1.
paper is absorbed by the
2. If soiling on the paper
platen's ink absorber.
still remains after 3
Absorbed ink may attach to
times of Bottom plate
the platen rib(s) after
cleaning, wipe the
several dozen sheets are
platen rib(s) and their
printed, causing soiling at
surroundings with a
the leading edge of paper
cotton swab.
or on the back side of
paper.
- Paper gets smeared.
On the rib(s) inside the
sheet feed unit used for
duplex printing, ink mist
may accumulate, smearing
paper.
- Paper gets smeared.
Temporary operational
solution:
- The back side of
paper gets smeared.
- The back side of
paper gets smeared.
Cancel automatic duplex
printing, and manually print - Even after Bottom
each side of paper.
plate cleaning was
performed, and the
platen ribs were
Cleaning by user:
cleaned with cotton
1. Perform Bottom plate
swab, paper gets
cleaning (from the
smeared.
printer driver) up to 3
*1
times .
2. If soiling on the paper
still remains after 3
times of Bottom plate
cleaning, wipe the
platen rib(s) and their
surroundings with a
cotton swab.
Print results
If the phenomenon persists
after conducting 1 and 2,
servicing is required.
Service:
Wipe any soiling or dirt off
from the sheet feed unit and
the bottom case unit ribs*2.
Scratches on paper
7
C
Print results
- PP-101D, PP-101, PR-101,
SG-101, etc.
- Paper feeding from the
cassette
Scratches on the PF return
lever due to paper feeding
from the cassette, and
duplex printing path.
- Multiple number of sheets
loaded
2-6
- Change the paper feeding
method from the cassette
to the auto sheet feeder.
- If automatic duplex
printing is performed,
cancel it, and, by setting
only a single sheet of
paper in the auto sheet
feeder, manually print
- Paper is scratched.
- Marks appear on
printed paper.
each side of paper.
8
9
C
C
Streaks or uneven
printing at the
leading edge (from
top to approx. 3mm
down) or at the
Print results
trailing edge (from
the bottom up to
approx. 18mm) on
specialty paper in
grayscale printing
Print results
Only when all the following
conditions are met:
- If paper is curled, the
- Cancel grayscale printing, - Lines or uneven
leading or trailing edge
and print in colors.
printing at the top or
contacts the ink absorber, - To print color image in
bottom of paper
- Specialty paper (PR, SP, SG,
preventing the dot
gray, change the image
MP GP, etc.)
placement accuracy,
color in gray using the
- Grayscale printing
resulting in uneven
application, then print it
printing or streaks.
in colors.
- Paper is curled.
- Uneven printing at the
- Straighten the paper.
trailing edge.
Uneven printing at
Only when both the following
the trailing edge
conditions are met:
(from the bottom end
- Photo Paper Plus Double
to approx. 20mm up)
Sided (PP-101D)
Incorrect bidirectional
positioning of the print
head. (Inaccuracy in ink
droplet placement at the
trailing edge)
- Printing in dark flat color
Perform print head
alignment.
- Perform automatic print
head alignment.
Color hue differs (or
printing is uneven) in
the bottom area.
- If the problem is not
solved by automatic print
head alignment, perform
manual print head
alignment.
*1: Change the paper in each Bottom plate cleaning. The cleaning can end when paper does not get any soiling.
*2: Locations to clean in servicing when soiling on paper in automatic duplex printing persists:
* Occurrence level:
A: The symptom is likely to occur frequently. (Caution required)
B: The symptom may occur under certain conditions, but likeliness is assumed very low in practical usage.
C: The symptom is unlikely to be recognized by the user, and no practical issues are assumed.
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<Part 2: 4. FAQ>
2-7
PIXMA iP8500 Specifications
<Printer>
Type
Desktop serial color bubble jet printer
Paper feeding method
Auto sheet feed (ASF, cassette, automatic duplex printing, CD-R printing*1)
Resolution
4,800 x 2,400dpi (Max.)
Throughput
Black (Fine Black)
Color (Fine Color)
Printing direction
Bi-directional, uni-directional
Print width
Max. 203.2mm (215.9mm in borderless printing)
Interface
USB 2.0 High Speed / USB Full Speed
ASF stacking capacity
Plain paper: Max. 13mm (Approx. 150 sheets of 65g/m2 paper)
Paper weight
64 to 105g/m2
Detection functions
Cover open, Presence of print head, Remaining ink amount (optical / dot count), Printing position, Paper presence, Paper end
sensor, Waste ink amount, Internal temperature, Pick-up roller, Paper feed roller position, Carriage position, Head-to-paper
distance, Supported camera direct printing device, Presence of CD-R, Supported paper size for duplex printing, Opennig /
Closing of paper output tray
Noise during printing (Highest
print quality)
- Highest print quality settings: Approx. 36dB
- Quiet mode: 34dB
Draft
17ppm
15ppm
During operation
Environmental requirements
Non operation
Standard
6.2ppm
5.1ppm
Temperature
5C to 35C (41F to 95F)
Humidity
10%RH to 90%RH (no condensation)
Temperature
0C to 40C (32F to 104F)
Humidity
5%RH to 95%RH (no condensation)
Power supply
Power supply voltage, frequency
AC 100 to 120V, 50/60Hz
AC 220 to 240V, 50/60Hz
Power consumption
Approx. 23W
Approx. 23W
Standby
Approx. 1.0W
Approx. 1.0W
Power-off
Approx. 0.5W
Approx. 0.5W
External dimensions
Printer:
With the paper support and output tray retracted: Approx. 453 (W) x 293 (D) x 170 (H)mm
With the paper support and output tray extended: Approx. 453 (W) x 537 (D) x 325 (H)mm
Weight
Approx. 7.3kg, not including print head and optional units
Related standards
(Printer, Adapter)
Electromagnetic radiance:
VCCI, FCC, IC, CE Mark, Taiwan EMC, C-tick, CCC (EMC), Korea MIC, Gost-R
Electrical safety:
Electrical Appliance and Material Safety Law (DENAN), UL, C-UL, CB Report, GS, CE Mark, Gost-R, FT, SASO, CCC,
SPRING, Korea EK, IRAM (Argentine)
Environmental regulations:
RoHS (EU), WEEE (EU), Korea Package Recycle Law, Green Point (Germany), Energy Star, Eco Mark, Law on
Promoting Green Purchasing
Serial number location
On the chassis visible when the access cover is open with the power turned off.
Remaining ink amount detection
Available (automatic detection by optical method and dot count, enabled at default)
Paper type detection
Not available
Print head alignment
Available (automatic or manual alignment via driver utilities, or the Resume/Cancel button in Camera Direct Printing,
automatic alignment at default)
*1: Only for CD-R printing supported regions
<Print head>
Type
Single head with 8 removable ink tanks (each color)
Print head
768 nozzles in 2 vertical lines per color (1,200 dpi), 2 pl ink droplet per nozzle
Ink color
Dye-based black, cyan, magenta, yellow, photo cyan, photo magenta, red, green
Ink tank
BCI-6BK / C / M / Y / PC / PM / R / G (dye-based)
Weight (Net)
Print head, approx. 100 g (not including ink tanks, protective material, packing material)
Supply method
As a service part (not including ink tanks)
Part number
QY6-0055-000
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<PIXMA iP8500 Specifications>
3-8