Samsung OfficeServ SMT-i5230 User guide

SMT-i5230
Keyset User Guide
For OfficeServ™ 7000 Series Systems
05/2010
TABLE OF CONTENTS
ABOUT THIS BOOK ......................................................................................................1
SECTION 1. CAUTION AND PREPARATION ....................................2
CAUTION ..............................................................................................................................3
PREPARATION ..................................................................................................................4
Check the Contents of the Box ................................................................................4
Phone Installation ......................................................................................................4-5
Optional Equipment..................................................................................................5-6
SECTION 2. PHONE FUNCTIONS ..................................................................7
SMT-i5230 LAYOUT ....................................................................................................8
Names and Functions ..................................................................................................8
KEY FUNCTIONS ..........................................................................................................10
Telephone Status Indicator ......................................................................................10
Screen Structure ..........................................................................................................10
Text Input Method ......................................................................................................11
Description of Icons....................................................................................................12
Navigating the Menus................................................................................................13
Navigation Button and Selector Switch for FWD/DND/ABSENT MSG ....13
SMT-i5230 SETUP ......................................................................................................14
Initializing the SMT-i5230 ........................................................................................14
Setup Mode ..................................................................................................................14
Easy Install Wizard ......................................................................................................15
Selecting the Static IP Option ................................................................................15
Setting Up Hot Desking (Idle Login) ..............................................................15-16
Configuration Menu Structure................................................................................16
Copyright 2010 Samsung Telecommunications America.
All rights reserved. No part of this manual may be reproduced in any form or by any means—graphic,
electronic or mechanical, including recording, taping, photocopying or information retrieval systems—
without express written permission of the publisher of this material.
Samsung Telecommunications America reserves the right without prior notice to revise information in
this guide for any reason. Samsung Telecommunications America also reserves the right without prior
notice to make changes in design or components of equipment as engineering and manufacturing
may warrant. Samsung Telecommunications America disclaims all liabilities for damages arising from
the erroneous interpretation or use of information presented in this guide.
SECTION 3. FREQUENTLY USED
FEATURE OPERATION ..........................................................17
EXTENSION LOG IN & OUT ................................................................................18
PLACING CALLS............................................................................................................18
ANSWERING CALLS ..................................................................................................19
PLACING A CALL ON HOLD ..............................................................................20
TRANSFERRING CALLS ..........................................................................................20
TRANSFERRING WITH CAMP-ON..................................................................21
CALL WAITING ..............................................................................................................21
CONFERENCE CALLS ................................................................................................21
FORWARDING CALLS ..............................................................................................22
OTHER FEATURES AND FUNCTIONS ..................................................22-25
SECTION 4. PHONE FEATURES ....................................................................26
BASIC MENUS ................................................................................................................27
Soft Button Structure ................................................................................................27
Menu Soft Button ........................................................................................27-37
Func. Soft Button ................................................................................................37
AOM Soft Button ................................................................................................37
SECTION 5. OFFICESERV 7000 SYSTEM FEATURES ..........38
OUTSIDE CALLS ..........................................................................................................39
Making Calls from AOM ............................................................................................39
Universal Answer ........................................................................................................39
Recall Dial Tone ............................................................................................................39
Sending a Flash ............................................................................................................39
Busy Line Queuing with Callback..........................................................................39
Busy Station Callback ................................................................................................40
Canceling Callback......................................................................................................40
Busy Station Camp-On ..............................................................................................40
INTERCOM CALLS ......................................................................................................42
Voice Announce Mode ..............................................................................................42
Auto Answer Mode ....................................................................................................42
Calling your System Operator ................................................................................42
CALL PROCESSING ....................................................................................................43
System Hold ..................................................................................................................43
Exclusive Hold ..............................................................................................................43
Remote Hold ................................................................................................................43
Hold Recall ....................................................................................................................44
Consultation Hold ......................................................................................................44
Retrieving Calls Held at Another Station............................................................44
Call Transfer ..................................................................................................................45
Transfer with Camp-On ............................................................................................45
Transfer to Voice Mail ................................................................................................46
Call Waiting....................................................................................................................46
Call Forward Options ................................................................................................46
Station Call Pickup ......................................................................................................47
Group Call Pickup........................................................................................................47
My Group Pickup ........................................................................................................48
Privacy Release ............................................................................................................48
DIALING FEATURES ..................................................................................................49
Speed Dialing................................................................................................................49
Programming Personal Speed Dial Numbers ..................................................49
Directory Dialing..........................................................................................................50
Last Number Redial ....................................................................................................51
Save Number with Redial ........................................................................................51
Automatic Redial/Retry ............................................................................................51
Pulse to Tone Changeover ......................................................................................51
PAGING AND MESSAGING ..................................................................................52
Making and Internal Page ........................................................................................52
Making an External Page..........................................................................................52
All Page ..........................................................................................................................52
Meet Me Page ..............................................................................................................53
Call Park and Page ................................................................................................53-54
Messages—Set and Cancel ....................................................................................54
Returning Messages ..................................................................................................55
Programmed Messages ............................................................................................55
CONVENIENCE FEATURES ..................................................................................56
Logging In and Out ....................................................................................................56
Do Not Disturb ............................................................................................................56
One Time DND..............................................................................................................56
Mute ................................................................................................................................57
Background Music ......................................................................................................57
Established Call Pick-Up............................................................................................57
Door Phone Calls ..................................................................................................57-58
Executive/Secretary....................................................................................................58
Group Listening ..........................................................................................................59
Account Codes ............................................................................................................59
Locking Your Keyset ..................................................................................................60
Manual Signalling........................................................................................................60
Off-Hook Voice Announce ......................................................................................61
OHVA Block....................................................................................................................61
OHVA Reject ..................................................................................................................61
In Group/Out of Group..............................................................................................62
CUSTOMIZING YOUR KEYSET ..........................................................................63
AME Password ..............................................................................................................63
Auto Camp-On ............................................................................................................63
Select Ring Tone ..........................................................................................................63
Change Your Passcode ..............................................................................................63
Set Answer Mode (Intercom) ..................................................................................64
Set Answer Mode (CO) ..............................................................................................64
Automatic Hold............................................................................................................64
Headset Operation......................................................................................................64
Hot Keypad ....................................................................................................................65
Key Confirmation Tone..............................................................................................65
Rejoining a Page ..........................................................................................................65
Ring Preference............................................................................................................66
Display Speed Dial Name ........................................................................................66
Caller ID Review All ....................................................................................................66
Secure OHVA ................................................................................................................66
Configure Mobile Extensions (MOBEX) ........................................................66-67
DISPLAY FEATURES ..................................................................................................68
Directory Information................................................................................................68
Display Number Dialed ............................................................................................68
Call Duration Timer ....................................................................................................68
Auto Timer ....................................................................................................................68
Timer Function ............................................................................................................69
Viewing Station Message Indications..................................................................69
Personal Speed Dial Names ....................................................................................69
Station Names ..............................................................................................................69
Managing Programmable Key Assignments ....................................................70
Backspace with LCR ....................................................................................................70
CALLER ID..........................................................................................................................71
Selecting Your Caller ID Display ............................................................................71
Viewing the Next Caller ID Call ..............................................................................72
Inquire Caller ID Park/Hold Info ............................................................................72
FEATURE ACCESS CODES ....................................................................................73
SECTION 6. APPLICATIONS ..............................................................................74
SAMSUNG VOICEMAIL ..........................................................................................75
SVMi E-Series Subscriber Services Menu Diagram ..................................76–77
Accessing Your Mailbox ............................................................................................78
Getting Started ............................................................................................................79
Listen to your Messages ...........................................................................................79
Subscriber Services Menu........................................................................................79
Listening to Old or New Messages ......................................................................80
Group New or Old Messages ..................................................................................81
Record and Send a Message ..................................................................................81
Access Manager ..........................................................................................................83
Personal Greetings......................................................................................................84
Mailbox Administration ............................................................................................87
Message Broadcast ....................................................................................................89
Personal Services ........................................................................................................89
Personal Administration Settings ........................................................................90
Keyset User Features ................................................................................................91
Shortcuts ......................................................................................................................93
Interactive Displays ....................................................................................................93
E-Mail Gateway (EMG) ........................................................................................93–95
PERSONAL SPEED DIAL NUMBERS......................................................96–97
ABOUT THIS BOOK
The new Samsung Multimedia Telephone SMT-i5230 keyset is part of the
OfficeServ 7000 Series.
The SMT-i5230 keyset represents a new concept of Internet phone, in that it uses
an IP address to Send/Receive voice and data. For voice communications, the SMTi5230 uses the data network line already in place in most offices and increasing
number of homes.
This guide contains 6 sections: Section 1. Caution and Preparation, Section 2.
Phone Functions, Section 3. Frequently Used Feature Operation, Section 4. Phone
Features, 5. OfficeServ 7000 System Features, and Section 6. Applications. Please
take the time to study this guide and to become familiar with the operation of
your keyset. Keep this guide handy, as you may need to look up instructions for
infrequently used features.
This book is written based on factory default settings, for the feature access codes.
Sometimes, due to programming requirements, these codes may be changed. If
you find that a feature code does not work as described in this book, please contact your installation and service company to determine the correct code.
1
CAUTION
SECTION 1.
CAUTION AND PREPARATION
2
•
Read the installation instructions before connecting the system to its power
source.
•
If there is dirt or moisture on the pin contact surface of a power plug, pull out
the plug and wipe it away with a cloth. If dirt or moisture remains on the product even after wiping, contact the service center.
•
For the power connection port of the phone, use the supplied power
adapter.(The power adapter is supplied separately.) Use of a power adapter
that does not meet the specifications may cause the product to become damaged, to overheat, or to explode.
•
Do not place the phone in a location with a lot of dust, in a location that is subject to severe changes in temperature, or near a heating device (cigarette
heat, heater, etc.)
•
Do not use or store flammable spray or materials near the phone.
•
Do not place vases, flowerpots, cups, or a container of cosmetics or drugs near
the phone.
•
Installation of equipment must not route interconnecting cables or external
power supply sources outdoors.
•
The LAN cable to the network should be connected to the LAN port of a
phone, NOT to the PC connection port.
•
Use a soft and dry cloth when cleaning the phone. Do not spray water directly onto the product; and do not use chemicals such as wax, benzene, alcohol,
thinner, mosquito killer, perfume spray, lubricant, detergent, etc.
3
Connect the LAN cable to the LAN port of the phone, as shown in the figure.
PREPARATION
When power is supplied from the LAN port (PoE), the phone is booted upon
LAN connection.
CHECK THE CONTENTS OF THE BOX
Check if the product package box includes all the components as follows:
•
•
•
•
Phone body including a base
Handset
Handset cord
Patch cable
NOTE: Power transformer sold separately. If any of these items are missing or damaged, please contact your dealer.
If PoE is not supported, connect the power adapter to the power port of the
phone. If the connected power adapter is plugged into an outlet, the phone
is booted. (The power adapter is supplied separately.)
4 Fix the base to the phone body by
fitting the bottom groove and then
securing the top side.
PHONE INSTALLATION
Connecting the Phone Body
1 Remove the base of the phone by
pressing the [Push] mark on the top
of the base.
5 Secure the cable along the cable
guideline as shown in the figure. For
the cable of power adaptor, give
some slack before securing the cable
to the guideline to prevent easy
disconnect.
Note: The base can be used to adjust
the phone angle in the high or low
position.
2 Connect a handset to the handset port
of the phone. (See handset icon )
OPTIONAL EQUIPMENT
SMT-i5264 [ADD-ON MODULE]
3 OPTIONAL: Connect the cable
through the middle hole of the cradle
to the PC, as shown in the figure.
When connecting to PC, connect one
end of the cable to the PC port of the
phone, and the other end of the cable
to the LAN port of the PC.
e
t
q
w
r
The SMT-i5264 IP AOM can be registered and programmed
to function with any ITP 5100 keysets, SMT-i Series, and TDM
phones. This add-on module was cosmetically designed to
match the SMT-i5000 Series phones. In some applications
multiple IP AOMs can be supported per IP phone. For installation instructions, see your System Administrator.
qAC Power (5VDC) wHeadset eHandset Cord rLAN to Phone System tPhone to PC
4
5
SMT-A52GE [GIGABIT ADAPTER]
The SMT-A52GE Gigabit Adapter processes the Gigabit
data for a Gigabit LAN connection on the PC connected to
the SMT-i5200 Series IP phones. The SMT-A52GE can be
installed to function with any of the SMT-i5200 Series IP
phones. For installation instructions, see your System
Administrator.
WALL MOUNT BRACKET
An optional bracket is available for wall mounting the SMT-i5200 Series phones to
the wall. For installation instructions, see your System Administrator.
SMT-A53PW [POWER ADAPTER]
SECTION 2.
PHONE FUNCTIONS
The power adapter is sold separately.
6
7
Button
SMT-i5230 LAYOUT
q
Handset
LCD Backlit
Screen
Phone
Book
Button
Message
Button
Service
Button
2!
2)
LED
(Telephone
Status
Indicator)
Selector
Switch for
FWD/DND/
Absent MSG
w
e SoftButtons
r Enter/OK
t Conference
y Transfer
u Hold
;
l
k
Navigation
Button
Scroll Up
i
Mute
Button
Volume
Button
Headset
Button
j
h
g
Speaker
Button f
o
o Scroll Up Button
Move up through 20 pages of AOM (99 total).
a Scroll Down Button
Move down through 20 pages of AOM (99 total).
s Programmable Buttons
5 desiless buttons used to set up and label function
buttons on the phone.
d Dial Button
Used to dial the phone number.
f Speaker Button
Used to enable/disable the use of a speaker phone.
g Headset Button
Used to activate and deactivate the headset jack.
h Volume Button
Used to control the volume settings.
g Mute Button
Used to silence the transmit voice to the remote party.
h Service Button
For use with the Unified Communicator Server (optional)
j Message Button
k Phone Book Button
Scroll
a Down
d Dial Button
Function
Used to access all the messaging options: Voicemail
Messages, Station Messages, SMS, and E-Mail Messages.
Used to search for a phone number saved in the phone, or
to register a new number. Pressing this button shows the
main screen of the phone book.
Used to move downward on various list screens.
l LCD Screen
A backlit display showing the phone’s status (busy,
ringing, receiving an internal message, etc.)
; Handset
Used for two-way voice conversation.
Programmable Buttons
s Desiless Display
NOTE: The words “key” and “button” are interchangeable.
NAMES AND FUNCTIONS
Button
Function
The blinking pattern differs depending on the phone
status (Telephone Status Indicator).
Used to select or deselect the Call Forwarding/
w Selector Switch for FWD/DND DND/Absent Message setting by using the Selector
Switch control.
Used to select the desired function from the soft
e Soft Buttons
menus displayed at the bottom of the LCD screen.
q LED (TSI)
8
r Enter/OK
Used to make selection or to save an entry.
t Conference Button
Used for conference calls.
y Transfer Button
Used to enable the call transfer function.
u Hold Button
Used to place a call on hold.
i Navigation Button
Used to move the display cursor up and down, left
and right on certain menus.
9
TEXT INPUT METHOD
KEY FUNCTIONS
Using the dial and direction buttons on the phone, you can enter and modify the
English characters, numeric and special characters.
NETWORK: The SMT-i5230 uses VoIP communication through an alreadyinstalled data network.
,] on a text input screen, the input mode is
Whenever you press the dial button [,
changed in sequence.
Text Input Example
LCD SCREEN: Various functions are displayed on the LCD screen, so you can use
A
Uppercase Input Mode
a
Lowercase Input Mode
SHORT MESSAGE SERVICE (SMS): You can exchange text messages using
1
Numeric Input Mode
this function. This function is available on internal IP stations.
$
Special Character Input Mode
them conveniently by using the Navigation buttons on the phone.
TELEPHONE STATUS INDICATOR
The indicators are turned on or off depending on the status of relevant functions.
Screen
Status
LED Indicator
Red colored indicator is
constant.
When station is busy
When station is receiving an
incoming call
Red indicator (slow flash).
When there is a message
During “Do Not Disturb”
Incoming Trunk Call
Hold Recalls
Red indicator (fast flash).
Green colored indicator
flashes.
Amber colored indicator
flashes.
SCREEN STRUCTURE
Use the dial buttons to type English text and numbers; and use the
Navigation Button to move the cursor left and right and OK buttons to complete input. When removing the typed characters, select the Del soft button.
Alpha Characters Input: Select this mode (uppercase/lowercase) by pressing
,] button, and type text by repeated pressing the dial buttons, characters
the [,
will auto advance after a time limit.
,] button on keypad, move
Number Input: Select this mode by pressing the [,
the cursor highlighted to 1, then use the keypad to enter digits.
,] button on keySpecial Character Input: Select this mode by pressing the [,
pad; select a desired character by using the Navigation Button; and press the
OK button to enter it.
Keypad Character Entry
Count
Dial ,
The screen consists of three areas.
Icon Area
Text Area
Soft Menu Area
Area
•
Description
1
A
2
a
3
1
(Uppercase)
(Lowercase)
(Numbers) (Special Characters)
Dial #
Not Used
Dial 0
Not Used
Dial 1
Not Used
Dial 2
A
B
C
Dial 3
D
E
F
G
H
I
Icon Area
Displays various icons.
Dial 4
Displays date, time, extension number, name, message,
phone number, etc.
Dial 5
J
K
L
Text Area
Dial 6
M
N
O
Dial 7
P
Q
R
Soft Menu Area
Displays the functions allocated to the 4 soft buttons.
Service menus are provided depending on the state of the
phone. A user can use the service or feature menus by
pressing the soft button.
Dial 8
T
U
V
Dial 9
W
X
Y
10
4
$
S
Z
11
DESCRIPTION OF ICONS
NAVIGATING THE MENUS
The following icons are displayed on the screen.
When programming within various menu options, information can be entered via
Q] dial keys. The button used for editing and
the dial pad keys using [0]-[9] and [Q
their features are summarized below.
Icon
Description
Shows that ‘Call Forward’ is enabled.
Shows that ‘Do Not Disturb’ is enabled.
Shows that ‘Mute’ function is enabled. When the call ends to
become a standby status or this function is disabled, this icon
disappears.
Shows that the call is hold state. When call is reconnect or
disconnected, this icon disappears.
Appears when there are unread Short Messages in the
message inbox. Once they are read, it disappears.
Shows that a LAN cable is connected to the PC port.
Shows that a LAN cable is connected to the LAN port but that
the system is not connected.
BUTTONS
FEATURES
Volume + and -
To move the cursor left and right, up and down.
Hold
To clear/delete an entire field such as station name.
Transfer
To write the changes and exit programming.
NAVIGATION BUTTON and SELECTOR
SWITCH FOR FWD/DND/ABSENT MSG
The SMT-i5230 phone has a navigation button and a Selector Switch for FWD/DND
to allow users to use its functions easily.
Selector Switch
Shows that a LAN cable is connected to the LAN port and
that the system is connected normally.
Outgoing Call icon.
Up Navigation Button
Left
Navigation
Button
Navigation Button
Incoming Call icon.
Right
Navigation
Button
OK/Enter Button
Down Navigation Button
Missed Call icon.
Appears when the Speaker button is active.
Appears when the Headset button is active.
Shows when there is a Cell phone number for the entry in the
Phone Book.
Shows when there is a Home phone number for the entry in
the Phone Book.
Shows when there is a Office phone number for the entry in
the Phone Book.
The Selector Switch can be used to manually set and cancel station Call
Forwarding and Do Not Disturb. NOTE: Do not use the access codes or the function menu to cancel FWD/DND when the selector switch is set in the left or right
position because the switch takes precedence over the access codes/function
menu.
BUTTON
Selector Switch
Shows when there is an internal Extension number for the
entry in the Phone Book.
FUNCTION
Left
Users can set the phone to the call forward
state.
Center
The default standby status. (Normal Mode)
Right
This is set to “Do Not Disturb” and absent
message status.
Direction Key
Users can edit the contents on the screen or
move between menu items.
OK/Enter
Users can select or save the item where a
cursor is placed in a menu mode.
Users can check the caller information
received from a station line during receiving.
Navigation
12
13
SMT-i5230 SETUP
INITIALIZING THE SMT-i5230
Initially the SMT-i5230 IP keyset will need to be setup to operate within the users
network. The Setup Menu is also used to make changes to the keyset, in the event
that the system information should change. The option chosen will be highlighted.
EASY INSTALL WIZARD
By selecting this option, the System Easy Wizard can guide you through setting up
your network parameters. If you want to set up these parameters individually, follow the instructions below.
•
From the idle phone press Menu, scroll to Phone, and press OK button. Scroll
to Phone Information and press OK button. From the keypad, enter the
administrator’s password (please contact your phone system administrator).
Scroll to Easy Install and press OK button.
The station numbers will be automatically set by the OfficeServ 7000 Series systems once the necessary information has been entered into the IP keyset. Enter ID
and password of the server, as described below to register the phone.
SELECTING THE STATIC IP OPTION
See your system administrator for specific Network and Server addresses. The
addresses necessary to set up the SMT-i5230 are:
•
•
•
•
•
•
IP Address of Station
Network Gateway Address
IP Address of System’s main processor
User ID
Password
SETUP MODE
To get to the Setup Mode unplug the power cord from the SMT-i5230. Press and
hold the , button while you plug power back into the phone. Release the , button when you see Samsung in the display. If you have a PoE (Power over Ethernet)
connection, the same procedure can be done by unplugging and plugging the
Ethernet cable into the phone while pressing and holding the , button.
When the phone reboot is complete, the Language
Menu will display. Press the Yes soft button to advance to
the Configuration Menu.
Once the Configuration Menu is displayed, you can move to each menu in the
Setup by using the navigation button and [1]-[8] dial buttons of the SMT-i5230 IP
phone. To learn how to navigate the menus refer to the previous section.
•
•
•
•
•
•
•
Wait a second for the phone to reboot. The phone should register and authenticate itself to the phone system. Test SMT-i5230 for proper operation.
SETTING UP HOT DESKING [IDLE LOGIN]
Hot Desking allows you to log in and out of your SMT-i5230 IP keyset without
rebooting.
•
•
•
•
•
•
•
•
14
When the Static IP option is selected, enter the System Type OSSP (KP), and
press OK.
Enter the Static IP Address for the phone (eg. 192.168.9.193) then press the
OK button.
Enter the Subnet Mask (eg. 255.255.255.0); press OK button.
Enter Gateway Address (eg. 192.168.9.1), press OK button.
NOTE: Press the , key on the dial pad to enter the “.” in the IP address.
Skip [VLAN-PHONE], [VLAN-PC], [802.1x Setting] by pressing the OK button
three times.
Enter the System IP address (eg. 192.168.9.200), press OK button.
Enter System ID XXXX (eg. 3201), then press OK button.
Enter Password XXXX (eg. 1234) then press OK button.
Press the Menu soft button, scroll to Phone then press OK button.
Scroll to Phone Information and press OK button.
Enter the administrator’s password (please contact your phone system administrator).
Scroll to Extension Login then press OK button.
Choose the ON option and press OK button. (Note: ON to allow, OFF to deny
hot desking).
Press the Save soft button to complete the setup.
When the phone restarts, enter the ID (eg; extension 2809) and password.
Press the Save soft button to complete the login.
15
CONFIGURATION MENU STRUCTURE
This menu is for administrator use and required a password. The Configuration
Menu options are as follows:
1. EASY INSTALL
This option will guide you through setting up all required parameters for connecting the SMT keyset to your system.
2. PHONE INFORMATION
1. Version Info: Provides boot rom, software, DSP, and hardware version
information.
2. Network Info: Displays network mode, IP address of phone, network, and
gateway information.
3. MAC Address
SECTION 3.
FREQUENTLY USED FEATURE
OPERATION
3. NETWORK
Displays Static IP, Dynamic IP, PPPoE, NAT, 802.1x, VLAN (LAN), and VLAN (PC).
4. SERVER
1. Primary System: The main processor’s IP address.
2. System 1~3: Up to 4 server IPs can be set.
5. EXT. LOGIN
Allows the user to choose the option of permitting the phone either
login/logout from idle mode or only register to the server on power up. Once
the phone is placed into Extension Login mode, a display will show up to allow
you to enter any valid User ID and password. This function is also referred to
as hot desking (idle login).
6. S/W UPGRADE
1. TFTP Server: The IP address of the TFTP server containing the IP software.
2. Upgrade: Starts the IP software upgrade process.
7. FACTORY RESET
This option resets the SMT-i5230 to factory default settings.
8. PHONE RESTART
This option reboots the SMT-i5230 phone.
16
17
This section provides the basic operation of your Samsung Multimedia Telephone
SMT-i5230.
INTERNAL CALLS - To place a call to another extension at your location:
EXTENSION LOG IN & OUT [HOT DESKING]
•
•
•
If enabled, your SMT-i5230 telephone may require you to log in before making or
receiving calls. In these cases your telephone system administrator will provide
you with an extension number, password, and the feature code used to log out.
•
TO LOG IN
•
•
•
•
Dial your extension number in the ID field (example
3201).
Press the OK button.
Dial your password in the password field (example 1234).
Press Save soft button.
Lift the handset.
Dial the extension number or group number.
Wait for the party to answer. If you hear a brief tone burst instead of ringback
tone, the station called is set for Voice Announce or Auto Answer. Begin speaking after the tone.
Hang up the handset when the call is completed.
NOTES:
1.
2.
If you have a DSS button assigned to an extension or station group, you may
press this button instead of dialing the number.
If the Hot Keypad feature has been turned off, you must first lift the handset
or press the Speaker button before you begin dialing.
SPEAKERPHONE CALLS - Your Samsung SMT-i5230 has full-duplex speaker-
TO LOG OUT
phone capability. This feature is used for both internal or external calls. To activate
this feature:
•
PLACING CALLS
•
•
•
IMPORTANT: Put your phone in Overlap Mode by pressing the Menu button,
NOTE: The handset can be used at any time during the conversation. To resume
handsfree operation, press the Speaker button, and hang up the handset.
Dial the feature code provided by your administrator (for example 77).
select Settings and then select Application Set., press OK, select Call, press OK,
scroll to Dial Mode, change it to Overlap by using the Navigation Button. If your
phone is not in Overlap mode you must always press the Call soft button after
dialing the digits to send the call.
NOTE: All examples of making phone calls are based on the phone being set for
overlap dialing mode.
OUTSIDE CALLS - To place a call to an outside party:
•
•
•
•
Lift the handset.
Press an idle outside line button, line group button, or dial a line access code
to receive dial tone.
Dial the telephone number.
Hang up the handset when the call is completed.
Press the Speaker button.
Place an internal or external call.
Press Speaker button to disconnect the call.
HEADSET CALLS - If a headset is connected to the phone, you need to press
the headset key to direct the call to the headset. The headset key will be lit. To use
the headset:
•
•
•
Press the Speaker button.
Place an internal or external call.
Press Speaker button to disconnect the call.
NOTES:
1.
2.
If you need to switch between the headset and the handset during the call,
you need to place the call on hold first.
Headset key can be enabled or disabled in the Menu, Settings, Application
Setting, Headset.
NOTE: Frequently called telephone numbers can be added to the PhoneBook.
When making internal and external calls from AOM (programmable buttons) list,
press the AOM soft button to access the programmable button screens. Then use
the Navigation button to scroll to and highlight the desired programmable button. Press OK to complete the call.
18
19
ANSWERING CALLS
TRANSFERRING WITH CAMP-ON
OUTSIDE/INTERNAL/VOICE ANNOUNCE CALLS - To answer these
When you transfer a call to another station and receive a busy signal, you can
camp the call on to this station. Hang up when you hear the busy signal.The called
party is alerted that a call is waiting.
three types of calls:
•
•
Lift the handset or press the Speaker button to answer on Speakerphone.
Hang up the handset when the call is completed.
NOTE: The volume can be adjusted at any time by pressing the up and down buttons on your navigation button.
PLACING A CALL ON HOLD
•
•
•
Call another internal station.
When receiving a busy tone, press the Func. soft button.
Scroll to Camp On and press OK button (here ringback tone).Wait for party to
answer the call.
NOTE: If you receive No More Calls tone, that station has no button available to
receive another call. Press Transfer to return to the caller.
Calls can be placed on System Hold or Exclusive Hold. A call placed on System
Hold can be picked up from any extension. Calls placed on Exclusive Hold can only
be picked up from the extension that placed them on hold.
CALL WAITING
SYSTEM HOLD - To place a call on hold:
•
•
•
•
•
Press the Hold button. The Call button will flash green at your telephone.
To take the caller off hold, press that button and the red flashing light will go
steady red again.
Resume conversation.
EXCLUSIVE HOLD - To place a call on hold at your telephone so that other
If an outside call is camped-on to your phone or another station is camped-on to
you:
•
Your keyset rings and the call that is waiting (camped-on) flashes red.
Press the flashing button to answer; the other call is put on hold automatically if your station has the Automatic Hold feature set. If not, you must press
Hold and then the flashing button or finish the first call and hang up; the waiting call will ring.
Lift the handset or press the Speaker button to answer.
NOTE: Intercom calls will not go on Automatic Hold.
users cannot answer it:
•
•
Press the Hold button twice.The call button will flash green at your telephone.
To retrieve the call, press the flashing red line button or press the line button
a third time.
CONFERENCE CALLS
To make a conference call while engaged in a conversation:
NOTE: Internal calls are always placed on exclusive hold.
•
•
TRANSFERRING CALLS
•
You can transfer a call by notifying the party to which the call is being transferred
or without notification.
•
•
•
•
•
•
NOTE: When attempting to add another party to the conference and you
are not able to reach the desired person, hang up. Simply press the
Conference button again to return to the previous conversation.
While on a call, press the Transfer button then dial an extension number.
Confirm you hear a ringback tone.
Wait for the called party to answer and announce the call (optional).
Replace the handset.
Press the Conference button and receive conference tone.
Make another call, either intercom or outside, press the Conference
button and receive conference tone.
Make another call or press the Conference button to join all parties. You can
conference up to five parties (you and four others).
Repeat the last step until all parties are added.
Hang up to leave the conference call.
To drop a party from your conference call:
•
Press the Conference button and dial the extension or line number that is to
be dropped.
•
Press the Conference button again to reestablish the conference.
20
21
FORWARDING CALLS
Icon
You can forward your calls to another station, group of stations, or an external telephone number. Program a destination for the type of forwarding you want by
moving the Selector Switch to the left and set the forwarding number for All,
Busy, No Answer, and Busy/No Answer.
LAST NUMBER REDIAL - To redial the last dialed telephone number, press
the Func. soft key scroll to Last Redial and press OK.
PHONE BOOK BUTTON - Provides direct access to Personal Phonebook
(local to phone) or Company Phonebook (requires set-up by administrator).
MESSAGE BUTTON - This function allows users to select which desired type
OTHER FEATURES AND FUNCTIONS
VOLUME CONTROL - Vol button is used to adjust the volume of a handset,
speaker and ringing sound.
Volume Control of a Handset
•
•
•
Adjusts the handset volume while busy (handset offhook).
To increase the volume of a handset, press the top side [+] of the Vol button.
To decrease the volume of a handset, press the bottom side [-] of the Vol
button.
Volume Control of a Speaker
•
•
•
Adjusts the speaker volume while busy (handsfree).
To increase the volume of a speaker, press the top side [+] of the Vol button.
To decrease the volume of a handset, press the bottom side [-] of the Vol
button.
Volume Control of a Ringing Tone
•
•
To increase the volume of a speaker, press the top side [+] of the Vol button
while ringing.
To decrease the volume of a handset, press the bottom side [-] of the Vol
button while ringing.
Volume Control of Key Tone
•
•
To increase the volume of the key tones, press the top side [+] of the Vol
button.
To decrease the volume of the key tones, press the bottom side [-] of the Vol
button.
NOTE: By pressing the Vol button in idle mode, the user can also adjust the key
tone volume.
of messages is viewed. Users can select and view the following options: Voicemail
Messages, Station Messages, E-Mail (optional with IP-UMS only), and Short
Message Service (SMS). Short Message Service is similar to sending text messaging [Function only supported on Samsung IP phones].
SERVICE BUTTON - Used to allow station users access to setting and editing
the scheduler (alarm clock) feature. Also used to connect the OfficeServ
Communicator when application is available (UC is optional).
MENU SOFT BUTTON- This menu displays the following options:
NOTE: The Navigation button can be used to scroll
through these options.
1. PHONEBOOK: Maintains frequently dialed names and numbers in a
Phonebook. Search and initiate calls by: Speed Dial, Associated Names,
Telephone Numbers, Assigned Groups, or Previous Calls registered to your
phone.
2. CALL LOG: Provides direct access to a list of most recent calls, outgoing calls,
incoming calls, missed calls, and an option to delete/delete all (or clear) all
calls from the Call Log.
3. MESSAGES: This function allows users to select which desired type of messages is viewed. Users can select and view the following options: Voicemail
Messages, Station Messages, E-Mail (optional with IP-UMS only), and Short
Message Service (SMS). Short Message Service is similar to sending text messaging [Function only supported on Samsung IP phones].
4. CONFERENCE: Allows a user to setup a conference group to call multiple
parties simultaneously to join the conference call.
5. SERVICE: Allows a user to set the scheduler (alarm reminder) function.
6. PHONE: Allows the user to set many phone options for the phone such as ring
tones, background screens, languages, forward, DND, etc.
7. SETTINGS: This function allows the user to set the following option:
Application Set., Call Forward, Absent Message, AOM Setting, Network
Info., and Clear User Set.
22
23
CALL LOG SOFT BUTTON- Provides direct access to
Example of programming a DSS button on the soft AOM:
a list of most recent calls, outgoing calls, incoming calls,
missed calls, and an option to delete/delete all (or clear)
all calls from the Call Log.
•
•
FUNC. SOFT BUTTON - This function allows a user
one touch easy access to many of the system features.
When pressed, the following options are displayed: Last
number redial, Save/Repeat, Speed Dial, Directory, VM
Message, Station Message, Page Pickup, Direct Pickup,
DND, In/Out Group, Status Message, Hold pickup, Page, Meet me Page, OHVA
Block, Group Pickup, and My Group Pickup. The Navigation button can be used
to scroll up and down the list of features under the Func. button.
NOTE: EXE/SECR MSG is displayed only when the phone is programmed for
Boss/Secretary feature.
Example of using the Last Number Redial feature:
•
•
•
•
•
•
Press the Menu soft button.
Using the Navigation button, scroll to Settings and press OK, then scroll to
and select AOM Setting.
Scroll to the soft AOM button to program (for example: 4).
Press the Edit soft button (the display will show AOM index 4).
Press Edit soft button again, scroll to the feature option (for example: DSS).
Move down and enter the extension number (for example: 2003).
Move down, use the dial pad to enter name (for example: John Dow). Refer to
Text Input Method.
Press the Save soft button to exit and save the setting.
OK/ENTER BUTTON - This function is used to enter, save or complete the
selected option in the display.
SPEAKER BUTTON - This function is used to go on and off hook in the handsfree speakerphone mode.
Press the Func. Soft button, scroll to Last Redial, then press OK button. The
last number called from the phone is called.
NOTE: For detail operation of the list of features under the Func. soft button,
please refer to the System Features section of the user guide.
AOM SOFT BUTTON - This function is used to display all 99 programmable feature buttons of the phone.
The Navigation button can be used to scroll up and
down the list of 99 programmable feature buttons under
the soft AOM.
Example of dialing a Speed Dial Number using the AOM function:
•
Press the AOM soft button, scroll to Speed Dial, then press OK button. The
number is called from the phone.
NOTE: Some programmed features such as speed
dialing and DSS buttons can be used to process calls;
other programmed buttons such as Call buttons can
only be viewed.
The soft AOM button can also display status indications for station keys, trunks,
voice mail messages, etc.
24
25
BASIC MENUS
The basic menus screen is displayed if you select the Menu from the soft menu at
the left bottom of a idle screen. Using the Up/Down button, move to a desired
function, and press the OK button to execute the function.
SOFT BUTTON STRUCTURE
SECTION 4.
PHONE FEATURES
MENU SOFT BUTTON
Item
1. Phonebook
Sub-Item
All
Personal Phonebook Unassigned
Search
New
Edit [+]
2. Call Log
Call
Description
Shows the entire list of phone numbers
stored in the phone.
This is a list of number that are not assigned
any group.
Allows a user to search for a registered
phone number by name/number.
Saves a phone number or group name; and
allows a user to specify a speed dialing
number and ringtone.
Allows a user to delete all the phone
numbers saved in the phone.
Used to make a callback from the call log.
This is used to save entries from call log to
phonebook.
This is used to delete entries from the call
[+] Delete
log.
This is used to to move back one menu
Back
screen.
Allows a user to delete all the call history
Delete All
saved in the phone.
Allows a user to retrieve voice mail
1. Voice Mail [0]
messages from the mailbox.
Allows a user to retrieve station messages
2. Station Message [0]
(internal) from another user.
Allows a user to to view how many e-mail
3. Email [0]
messages have been received via IP-UMS
(optional).
Allows a user to retrieve and send internal
short messages (SMS) like text message to
4. Short Message[0]
other internal phones. [Not Supported Over
Networking]
Save
3. Messages
26
27
Item
4. Conference
5. Service
6. Phone
Sub-Item
Description
Allows a user to setup (show, add and edit) a conference group
to call multiple parties simultaneously to join the conference call.
Allows a user to set the alarm clock function.
Allows the user to set a timed reminder
1. Scheduler
alarm to give an audible indication or
alarm clock function.
Allows the user to set many phone options for the phone such as
ring tones, background screens, languages, etc.
1. UC Dial: Right
Options are DND and Absent Message.
2. Screen
Options are Display Time, Font, and LCD
Power.
3. Sound
Options are Volumes, Ring Tone, and Key
Tone.
4. Language
Options are English and Korean.
5. Security
Change Password, Dial and Phone Lock.
Easy Install: Used to register and authenticate the phone to the server.
6. Phone Information
Item
Sub-Item
Description
This function is used to allow station users to set application
settings, call forwarding, absent messaging, AOM setting,
view station network information, view phone firmware or iniNote: All options are not
tialize the phone. Other settings include the following:
explained in this manual.
Options are Call (CID 1, CID 2, Dial Mode),
The options are initiative
Phone Number, Boss Answer, Short
and menu driven for an
1. Application Set.
easy, user friendly menus
Message, Station On/Off, and Extension
to guide you through
Login.
navigating the Setting
Options are Not Use, All, Busy, No
Menu Options.
2. Call Forward
Answer, Busy/No Answer, DND, and
Follow Me Status.
7. Settings
3. Absent Message
Used to leave station messages in display informing other internal parties of
your status when your station is called.
4. AOM Setting
Used to set the name and number
function to the 99 AOM buttons.
5. Network Info.
Used to view the current network
settings.
6. Clear User Set.
Clear your local setting such as phonebook, call log, etc.
Phone Information: Includes Version
Info, Network Info, and MAC Address.
Network: Options are Static IP, Dynamic
IP, PPPoE, VLAN (LAN Port), VLAN (PC Port),
802.1x.
Server: Used to register the phone to one
or more Servers. Options are Primary,
System 1, System 2, and System 3.
Extension Login: Used to log phone on
and off (Hot Desking).
S/W Upgrade: Upgrade Server, Upgrade:
used to upgrade software on phones.
Factory Reset: Used to default the phone
settings.
Phone Restart: Used to reboot the
phones.
License: Display the licensing policy.
28
29
1. PHONEBOOK
Company phonebook requires setup by the System
Administrator.
PERSONAL PHONEBOOK
Search
Allows a user to search by name/number for a phone saved in the phone book.
•
•
NOTE: Personal phonebook is stored locally in phone memory.
Press the Phonebook button—OR—press the Menu soft button, scroll to
Phonebook, press OK.
Press the Search soft button from the dial pad enter the characters of the
name (case sensitive) or number to search and press the OK button, the
matching phone number is displayed. Move to a desired name/number using
the Navigation button, and select the Call soft button to place a call.
All
Shows the entire list of phone numbers saved in the phone book.
•
•
Press the Phonebook button—OR—press the Menu soft button, scroll to
Phonebook, press OK, scroll to All, and then press OK.
The entire list of phone numbers saved in the phone book is shown on the
screen. Using the Navigation button, move to a desired entry, and select the
Call soft button to place a call.
Add New Entry to Phone Book [+]
This is the function used to register a phone number.
•
•
•
Unassigned Group
The Unassigned option is a list of all the phonebook entries that have not been
assigned to a group. Once an entry is assigned to a group, the entry is removed
from the unassigned list.
•
•
•
•
Press the Phonebook button—OR—press the Menu soft button, scroll to
Phonebook, press OK.
Press the [+] soft button, and then New.
Enter a name by using the dial pad, scroll down and enter a mobile number,
home number, office number, internal extension number, fax number,
and e-mail address.
Assign a Group (if needed).
Select a Ring Tone.
Add Memo information (up to 50 characters).
Press the Save soft button to save the new entry to the Phone Book.
TO CREATE A PHONEBOOK GROUP
To create a group in the phonebook:
•
•
•
Press the Phonebook button, then press the [+] soft button, then press the
New soft button.
Using the key pad, input the name of the group, then press the Save soft button. See Text Input Method.
Press Edit soft button or press Back soft button to exit.
TO MOVE UNASSIGNED ENTRY TO PHONEBOOK GROUP
•
•
•
•
•
Press the Phonebook button, scroll to Unassigned option then press OK button.
Scroll to the entry that is to be moved to an assigned group and press OK button.
Press Edit soft button, scroll to and highlight the Group option.
Using the Navigation button, move Left or Right to the group name (eg;
Personal) which you want to move the entry into.
Once the correct entry is displayed, press the Save button. The entry is now
assigned to the group.
DELETE / DELETE ALL
This is the function used to delete all the phone numbers saved in the phone
book.
•
•
•
•
2. CALL LOG
Outgoing
Incoming
Missed Icons
This function lists all the recent numbers for outgoing, incoming and missed calls.
•
•
30
Press the Phonebook button—OR—press the Menu soft button, scroll to
Phonebook, press OK.
Scroll to All and press OK button. Scroll to entry to delete.
Press [+] soft button. Press Del. to delete the selected entry or Del All.
Press the Yes to Delete entry.
Press the Log soft button—OR—press the Menu soft button, scroll to Call
Log, press OK. A phone number list of recent outgoing, incoming and missed
calls is displayed.
Scroll to an entry and press the Call soft button to dial the number.
31
VIEWING DETAIL CALL LOG RECORD
To view the details of each of the call log entry, highlight the entry and press the
OK button to display the full Caller ID record which includes the name, date and
time.
DELETE / DELETE ALL
This is the function used to delete an entry or all entries in the Call Log.
•
•
•
•
Press the Menu soft button, scroll to Call Log, press OK.
Scroll to entry to delete.
Press [+] soft button. Press Del. to delete the selected entry or Del All.
Press the Yes to Delete entry.
TO ADD A CALL LOG ENTRY TO PHONE BOOK
•
Press the Menu soft button, scroll to Call Log, press OK. Scroll to desired Call
Log entry and press the Edit soft button. Make changes to the name and
number if necessary. When finished, press the Save soft button. The Call Log
number is added as a new entry to the phonebook list.
3. E-Mail
This function allows users to view the amount of e-mails for a station user’s
account. This function is only available when the IP-UMS application is enabled.
Please refer to the IP-UMS manuals for detailed operation.
4. Short Message (SMS)
This function is used to send and create internal short messages or text messaging.
INBOX
•
•
•
•
Press the Message button—OR—press the Menu soft button.
Scroll to Short Message, press OK.
Scroll to Inbox, then press OK to view a short text message(s) in you Inbox.
Press the [+] soft button, press Del. soft button, and the Yes soft button to
delete the selected short text message or press the Back soft button to exit
Short Message.
NEW MESSAGE (SEND)
3. MESSAGES
1. Voice Mail
This function is used to create and send a new short text message.
•
•
•
This function allows users to retrieve voice mail message from the mailbox.
•
Press the Message button—OR—press Menu soft button, scroll to
Messages, press OK, scroll to Voice Mail [ ], and then press OK to access the
voicemail box and retrieve messages.
2. Station Message
This function allows users to retrieve station messages (internal) from another
user.
•
•
•
•
32
Press the Message button—OR—press the Menu soft button, scroll to
Messages, press OK, scroll to Station MSG [ ], and then press OK.
To return a call to the station that left the message: press the Func. soft button, scroll to Reply, then press OK.
To delete the station message: press the Func. soft button, scroll to Clear, then
press OK.
To view the next station message: press the Func. soft button, scroll to Next,
then press OK.
•
•
Press the Message button—OR—press the Menu soft button.
Scroll to Short Message, press OK.
Press New Msg soft button.Write or create a new short message and press the
Next soft button. See Text Input Method on how to enter characters in text
messages.
Enter the internal extension(s) to send the short message. Scroll to other
entries and enter the station number to send to more users. (Each short message can be sent to 1 through 10 users).
Press the Send soft button to deliver the short message to other user’s inbox.
NOTES:
1.
When the message is sent successfully, the message “Sent” is displayed. When
the message fails to send the “Failed to send” is displayed.
2.
SMS messages can only be sent to internally ITP, SMT-W, or SMT-i phones.TDM
and single line phones cannot send or receive SMS messages. SMS messaging
is not supported over networking.
33
OUTBOX
TO EDIT CONFERENCE GROUP PHONE NUMBER LIST
This function is used to create and send a new short text message.
•
•
•
•
•
•
•
Press the Message button—OR—press the Menu soft button.
Scroll to Short Message, press OK.
Scroll to Outbox, then press OK to view short text message sent from your
phone.
Press the [+] soft button, then Del/Del All soft button to delete the short text
message(s) or press the Back soft button to exit SMS.
•
Press the Menu soft button, scroll to Conference button, and press OK.
Scroll to the Name of the Group to be edited and press Edit soft button.
Press the Edit soft button. Edit the phone number list—OR—
Press Search soft button to search for phone number to add to group from
the phonebook. Highlight the entry and press the OK button to add the number to the Conference Group list.
When complete with the editing, press the Save soft button to save changes.
4. CONFERENCE [Group]
5. SERVICE
This function allows a user to setup a conference group
to call multiple parties simultaneously to join the conference call.
Allows a user to set the alarm clock function.
CREATING CONFERENCE GROUP
•
•
•
•
•
•
Press the Menu soft button, scroll to Conference, and press OK.
Press New soft button, enter phone number (up to 4 numbers) of the parties
included in the Conference Group.
Press the Call soft button to initiate the Conference Group.
TO CREATE AN UNSUPERVISED CONFERENCE
•
•
During the conference, the host can press the Host soft button.
The host is dropped and the other parties remain in conference.
TO DISCONNECT A PARTY FROM CONFERENCE GROUP
•
•
•
Highlight the party to be disconnected from the conference group.
Press the Disc. soft button. The party is disconnected.
Press the Call soft button to call back and add the party back to the conference group.
SAVING A CONFERENCE GROUP
•
•
After completing the group conference, press the Save soft button.
Enter the Name of the Group, and press Save soft button.
•
Press the Service button—OR—press the Menu soft
button, scroll to Scheduler, then press OK.
Press the New soft button.
Enter the name of the scheduler using the dial pad and navigation buttons.
Press the Next soft button. Enter the Date, Time, Alarm Type, and Ring Tone.
Press Save soft button when finished.
TO DELETE A SCHEDULE
•
•
•
•
•
•
Press Menu soft button. Scroll to Service button, and press the OK button.
Select Scheduler and press the OK button.
To delete a current schedule, press the [+] soft button.
Select and highlight the entry to be deleted and press Delete soft button—
OR—press the Delete All soft button to clear all schedules.
Select Yes to confirm or No to deny the deletion of a schedule(s).
Press Back and End soft buttons to exit the scheduler.
6. PHONE
Allows the user to set many phone options for phone
such as ring tones, background screens, languages, etc.
1. UC Dial: Right
This option is used to select which function will be
enabled when the selector switch is moved to the right position.
TO EDIT A CONFERENCE GROUP
•
•
•
34
Press the Menu soft button, scroll to Conference button, and press OK.
Scroll to the Name of the Group to be edited and press Edit soft button.
Edit the group name. When complete, press the Save soft button to save
changes.
•
•
•
Press the Menu soft button. Scroll to Phone and press OK.
Scroll to UC Dial: Right and press OK.
Select DND or Absent Message and press Save soft button.
35
2. Screen
7. SETTINGS
•
This function is used to allow station users to set
Application Settings, Call Forward, Absent Message,
AOM Setting, Network Information, and to Clear User
Settings such as Call Log and Phonebook.
•
Press the Menu soft button. Scroll to Phone and press OK. Select Screen and
press OK. Set the following Time Format, Font, and LCD Power Saving of the
SMT-i5230 phone, select the option and adjust the screen settings.
Press the Save soft button to store the screen settings.
3. Sound
•
•
Press the Menu soft button. Scroll to Phone and press OK. Select Sound and
press OK. Set the following Volumes, Ring Tone, and Key Tone of the SMTi5230 phone, select the option and adjust the sound settings.
Press the Save soft button to save the sound settings.
4. Language
•
•
Press the Menu soft button. Scroll to Phone and press OK. Select Language
and press OK. Select English (Default English).
Press the Save soft button.
5. Security
•
•
•
•
•
•
Press the Menu soft button. Scroll to Phone and press OK. Scroll to Security
and press OK.
Enter the station password [default 1234].
Press OK to Change Password and press Back soft button.
Scroll to Dial to Unlock, Lock Out (Outgoing), or Lock All.
Scroll to Phone to Unlock or Lock the Menu.
Press the Save soft button.
FUNC. SOFT BUTTON
This function allows a user one touch easy access to
many of the system features.When pressed, the following
options are displayed: Last Number Redial,
Save/Repeat, Speed Dial, Directory, VM Message, Station Message, Page
Pickup, Directory Pickup, DND, In/Out Group, Status Message, Hold Pickup,
Page, Meet Me Page, OHVA Block, Group Pickup, and My Group Pickup. The
Navigation button can be used to scroll up and down the list of features under the
Func. button.
NOTE: For detailed operation of the list of features under the Func. soft button,
please refer to the System Features section of this user guide.
AOM SOFT BUTTON
This function is used to display all 99 programmable feature buttons of the phone.The Navigation button can be
used to scroll up and down the list of 99 programmable
feature buttons under the AOM module. The feature buttons can be programmed
by a technician.
6. Phone Information
Allows a user to set up the following options: Easy Install Wizard (registering the
phone), Phone Info (Version, Network, MAC Address), Network (Static, Dynamic,
etc.), Server (Phone can register to 1 to 4 servers), Extension Login (logging in
and out IP phones), Software Upgrade (Upgrading the phone or server software),
Factory Reset (defaulting the phone), and Phone Restart (rebooting the phone).
NOTE: The license policy can be viewed by pressing the License soft button.
36
37
OUTSIDE CALLS
MAKING CALLS FROM AOM
Note: When making calls, internal or outside calls, in order to access the programmable button screens, press the AOM soft button. Then you can utilize the
Navigation button to scroll the list.
SECTION 5.
OFFICESERV™ 7000
SYSTEM FEATURES
•
•
When the desired number is highlighted, press the OK button.
The number will be automatically dialed.
UNIVERSAL ANSWER
Outside lines may be programmed to ring a general alerting device. To answer
calls ringing this device, dial 67—OR—press the UA button. This device can operate in any one of the six different ring plans.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset
or press the Speaker button before dialing.
RECALL DIAL TONE
•
Press the New button to disconnect your existing call, wait for dial tone and
then make a new call on the same line.
NOTE: If this button does not appear on your keyset, the Flash button may be programmed to recall dial tone.
SENDING A FLASH
While on an outside call, press the Flash button to send a flash to the telephone
company. This is required for some custom calling features or CENTREX use.
NOTE: Flash is not available on an ISDN circuit.
BUSY LINE QUEUING WITH CALLBACK
If you receive a busy signal when you are selecting an outside line, this means that
the line or group of lines is busy.
•
•
•
•
38
Press the Callback button, if programmed, or dial 44, you will hear confirmation tone.
Hang up or press Speaker button.
When the line becomes free, the system will call you back.
Lift the handset or press the Speaker button to answer, wait for dial tone and
dial the telephone number or speed dial number again.
39
NOTES:
1. A callback will be canceled if not answered within 30 seconds. If you have set
a callback, the cursor associated with the Callback button will be solid black.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the Speaker button before dialing.
BUSY STATION CALLBACK
•
The called station must release its first call or place it on hold before answering your camp-on.
NOTES:
1. If you receive No More Calls tone, that station has no available button to
accept your call. Hang up or leave a message.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the Speaker button before dialing.
When you call another station and receive a busy signal:
AUTO CAMP-ON
•
•
•
Press the Callback button, if programmed, or dial 44.
When the busy station becomes free, your keyset will ring.
Lift the handset or press the Speaker button to call the now idle station.
NOTES:
1. A callback will be canceled if not answered within 30 seconds. If you have set
a callback, the cursor associated with the Callback button, will be solid black.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the Speaker button before dialing.
When you want to automatically camp on to a busy station without pressing the
camp on button every time you call a busy station, you can set your phone for auto
camp-on.
•
•
•
With the handset on-hook, press Transfer and then dial 110.
Dial 081 to turn On auto camp-on or dial 080 to turn it Off.
Press Transfer to store your selection.
CANCELING CALLBACK
A callback will be canceled if not answered within 30 seconds. If you have set a callback, the cursor associated with the Callback button, will be solid black.
To cancel a callback:
•
•
Press the Callback button, if programmed, or dial 44.The display will show the
callback details, press the Func. soft button and then Clear.
This will cancel the last set callback and display the next set callback, also with
the option to Clear.This process is repeated until all callbacks are cleared from
memory.
NOTE: If the Hot Keypad feature is turned off, you must first lift the handset or
press the Speaker button before dialing.
BUSY STATION CAMP-ON
When you call another station and receive a busy signal but you do not want to
wait for a callback:
MANUAL CAMP-ON
•
•
•
40
Press the Camp button or dial 45.
The called station will receive off-hook ring tone repeated every few seconds
and the cursor associated with the first available Call button will flash black to
indicate your call is waiting.
Wait for the called party to answer.
41
INTERCOM CALLS
CALL PROCESSING
VOICE ANNOUNCE MODE
SYSTEM HOLD
When another station calls you, your keyset will sound a brief attention tone and
you will hear the caller’s announcement.
When you are connected to any call, press Hold. The call will flash at the keyset. If
this call appears on a line button at other keysets, it will flash at those keysets also.
•
•
•
Press the Speaker button to turn on the microphone and speak handsfree—
OR—lift the handset to reply.
To finish the call, replace the handset or press the Speaker button.
NOTE: In order for C.O. calls to be answered handsfree, AUTO ANS CO must be set
to ON.
To take the caller off hold, press that button and the flashing LED will go
steady again. Resume the conversation—OR—press the Hold button. The
flashing LED will go steady again and you will be connected to the call again.
Resume the conversation.
AUTO ANSWER MODE
NOTE: While on a call, pressing a line button, route button or flashing Call button
will automatically put your first call on hold and connect you to the new call. See
Automatic Hold under Customizing Your Keyset.
When another station calls you, your keyset will sound a brief attention tone and
then automatically answer the call.
EXCLUSIVE HOLD
•
•
Your microphone and speaker are turned on and you can speak handsfree. For
privacy, use the handset.
To finish the call, replace the handset.
NOTE: In order for C.O. calls to be answered handsfree, AUTO ANS CO must be set
to ON.
To place an outside call on hold at your phone so that other users cannot get it:
•
•
Press the Hold button twice.The call will flash on your keyset and this line will
show a steady indication on other keysets.
To retrieve the call, press the flashing line button or press the Hold button a
third time.
NOTE: Intercom calls will always be placed on exclusive hold.
CALLING YOUR SYSTEM OPERATOR
•
•
Dial 0 to call your system operator or group of operators.
If you want to call a specific operator, dial that person’s extension number.
NOTE: If the Hot keypad feature has been turned off, you must first lift the handset
or press the Speaker button or dial 0 before you begin dialing.
REMOTE HOLD
When you wish to place a call on hold at another station.
•
•
Press Transfer and dial the station number (or press the appropriate DSS button)
Press the Hold button. This will place the call on system hold on an available
Call button or Line button at the remote station and return you to dial tone.
NOTES:
1. If the destination station does not have any free Call buttons or line buttons
you will hear No More Calls tone and must return to the other party by pressing the Transfer button.
2. Intercom calls cannot be put on remote hold.
42
43
HOLD RECALL
CALL TRANSFER
If you leave a call on hold longer than the hold timer, it will recall your station. The
button that the call appears on will have a slow flashing indicator.
Transfer is used to send any calls to another extension in one of two ways.You can
do a screened transfer by informing the other extension who is calling or you can
do a blind transfer without notification.
•
•
When your phone rings, lift the handset or press the Speaker button to
answer the recall.
If you do not answer this recall within a pre-programmed period of time, it will
go to the system operator.
NOTE: The Led will flash amber during hold recall.
•
•
CONSULTATION HOLD
When you are talking on an outside line and it is necessary to consult with another extension:
•
•
•
•
Press the Transfer button; you will receive transfer dial tone.Your call is placed
on transfer hold.
Dial the extension number.
Consult with the internal party.
Press Transfer to return to the outside party or hang up to transfer the call.
•
•
While on a call, press the Transfer button and dial an extension number or
group number. Your call is automatically put on transfer hold—OR—press a
DSS button or station group button. Your call is automatically put on transfer
hold.
Hang up when you hear ringing (this is an unscreened or blind transfer)—
OR—wait for the called party to answer and advise him/her of the call and
hang up. If the transfer is refused, you will be reconnected to the outside line
when the called station hangs up or you can press Transfer to return to the
outside party.
If you wish to send the call to another extension without waiting for the first
station to hang up, simply press another DSS button—OR—press the Call
button or C.O. line button to return to the outside party and begin the transfer process again.
When you are transferring a call to a keyset set for Voice Announce or Auto
Answer, the transferred call will always ring.
RETRIEVING CALLS HELD AT ANOTHER
STATION [HOLD PICKUP]
NOTES:
1. After the inside party answers, you may alternate back and forth between the
parties by pressing the Transfer button.
2. If you receive No More Calls tone, that station has no button available to receive another call. Press Transfer to return to the other party.
3. You cannot transfer an Intercom call by pressing a DSS button.You must press
the Transfer button and dial the destination extension number.
When a line is on hold and it appears on your keyset, press the Line button with
the flashing indicator.
TRANSFER WITH CAMP-ON
When a line is on hold and it does not appear on your keyset, dial 12 plus the line
number or the extension number of the station that placed the call on hold.
When you are transferring a call to another station and you receive a busy signal,
you may camp the call on to this station. Simply hang up when you hear the busy
signal. The called party will be alerted that a call is waiting for them.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset
or press the Speaker button before you begin dialing.
NOTE: If you receive No More Calls tone, that station has no button available to
receive another call. Press Transfer to return to the outside caller.
NOTE: Repeatedly pressing the Transfer button will toggle between the outside
party and internal extension. If necessary you may disconnect either one of the
parties by pressing the Func. soft button, then press the Cancel soft button.
44
45
TRANSFER TO VOICE MAIL
To Forward ALL Calls to Another Station
This feature is used to send a call directly to a voice mailbox.Your keyset must have
a correctly programmed VT button to accomplish this. To transfer a call directly to
a voice mailbox:
•
•
•
•
•
•
While on a call, press the VT button and dial the mailbox number.
Hang up when dialing is completed.
CALL WAITING
If an outside call has been camped-on to your phone or another station has
camped-on to you:
•
•
•
You will hear a tone in the earpiece and the call that is waiting for you
(camped-on) will flash. In addition the bottom line of the display will indicate
the number of the station or trunk party camped-on.
Press the flashing button to answer; your other call will go on hold automatically if your station has the Automatic Hold feature set. If not, you must press
Hold and then the flashing button—OR—finish the first call and hang up; the
waiting call will ring.
Lift the handset or press the Speaker button to answer.
NOTE: Intercom calls will not go on Automatic Hold.When using the speakerphone
the camp-on tone will come through the speaker.
CALL FORWARD OPTIONS
A display keyset may review or change call forward options and destinations. Call
forward access can be done via the keypad or by accessing the keyset display features. To review or change call forward options:
•
•
•
•
•
•
•
46
Press the Menu button, scroll to Settings, press the OK button.
Scroll to Call Forward and press the OK button.
Scroll to the desired Forwarding option, enter the destination extension, and
press the Save soft button.
—OR—
Press Transfer 102.
Dial 0-5 to select the forward type (e.g., 1)—OR—
Press Volume Up [+] or Volume Down [-] to select the forward type
Press the right soft key to move the cursor.
Dial the destination number (e.g., 202)—OR—
Press Volume Up [+] or Volume Down [-] to select the destination and press
the Right soft key to move the cursor.
Dial 1 to set—OR—press Volume Up [+] or Volume Down [-] to select Yes or
No and press Transfer to store and exit.
—OR—
Dial 601 plus the extension or group number.
Receive a confirmation tone and hang up.
To Forward Calls to Another Station when you are on the Phone (BUSY):
Dial 602 plus the extension or group number.
Receive a confirmation tone and hang up.
To Forward Calls to Another Station when you DO NOT ANSWER:
•
•
Dial 603 plus the extension or group number.
Receive a confirmation tone and hang up.
When you have both Forward ON BUSY and Forward NO ANSWER
Destination Programmed:
•
•
You can activate them simultaneously.
Dial 604. Receive a confirmation tone and hang up.
To Forward Calls when DND is Activated:
•
•
Dial 605 plus the extension or group number.
Receive a confirmation tone and hang up.
To Forward Calls to the Station Where You Currently Are
(FORWARD FOLLOW ME):
•
•
Dial 606 plus the extension or group number.
Receive a confirmation tone and hang up.
To clear all call forward conditions set at your station lift the handset and dial 600.
STATION CALL PICKUP
To answer a call ringing at another station, lift the handset and dial 65 plus the
extension number of the ringing phone. If you have a DP key assigned with a station
number, you only need to press this DP (Direct Pickup) key with the flashing light to
answer this ringing station. NOTE: If the Hot Keypad feature has been turned off, you
must first lift the handset or press the Speaker button before you begin dialing.
GROUP CALL PICKUP
To pick up (answer) a call ringing in any pickup group, lift the handset and dial 66
plus the desired group number (01-10 on the OfficeServ 7030, 01-20 on the
OfficeServ 7200-S, 01-99, and 01-99 on the OfficeServ 7000 Series) or press the
flashing GROUP PICKUP button if available.
NOTES:
1. A group pickup button can have an extender for a specific pickup group.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the Speaker button before dialing the access code.
47
MY GROUP PICKUP
If desired, a new access code can be assigned to pickup ringing calls in the same
pickup group as you are in. Like “66” above except you do not need to dial the
desired group number. See your installation company for the assigned access
code. MY GROUP PICKUP: __________________.
PRIVACY RELEASE
This feature will allow another station to join in our conversation by releasing privacy on the C.O. from your phone.
To Release Privacy: While you are talking on a C.O. line and you wish to have other
internal parties (or up to three) join the conversation.
•
Press the PRB button (the PRB indicator will be steady). Inform the other party
that he/she may now join the conversation.
After the other party (or parties) has joined the conversation and you wish to
return privacy to the line so that no one else can join the conversation, press the
PRB button a second time, the PRB button LED will be off.
To Join a Non-Private Conversation: When someone has informed you that you
can join a conversation:
•
•
Press the C.O. line button that he/she has indicated OR
Dial the C.O. line number that he/she has indicated.
DIALING FEATURES
All “DIALING FEATURES” instructions are written to support Overlap Dialing mode.
This is the technical name for dialing from a telephone as it has been for many
years. In recent years the cell phone industry has changed the cell phones to use
Enblock Dialing. With this dialing mode all the digits are dialed and then sent to
the carrier after pressing the CALL key. Please check your telephone setup to confirm what dialing mode is used.
SPEED DIALING
You can dial a preprogrammed telephone number stored in the system-wide
speed dial list of numbers 500–999 or from your personal list of numbers 00–49.
Your system may be set for 950 system wide numbers. If so the system speed dial
access codes are 050~999 and the station speed dial codes are 000~049.
•
•
•
From the idle screen with the handset on-hook, press the AOM soft button, or
dial 16, scroll to the Speed Dial button, press the OK button.
Dial the desired speed dial bin number.
The telephone number is automatically dialed for you.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset
or press the Speaker button before you begin dialing.
PROGRAMMING PERSONAL SPEED
DIAL NUMBERS
You can program frequently dialed telephone numbers in a personal speed dial
list. A station may be assigned up to fifty numbers, 00–49. See your system administrator to determine the amount assigned to your station. The phone itself maintains 1000 station speed dial numbers.
•
•
•
•
•
While on-hook, press Transfer and then dial 105.
Dial a speed dial number (00–49).
Dial a line or line group access code.
Dial the telephone number to be stored (24 digits maximum). It can include #,
,, FLASH and PAUSE.
Press Transfer to store the number.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset
or press the Speaker key before you begin dialing.
48
49
LAST NUMBER REDIAL
For the purposes of programming
speed dial numbers, the programmable buttons are know as A, B, C, D, E,
and F.
To redial the last outgoing telephone number you dialed, press the Func. soft button, scroll to Last Redial, or dial 19.
•
•
•
•
NOTES:
1. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the Speaker button before you begin dialing.
2. Redial does not apply to intercom calls.
•
•
•
The A button is not used.
The B button inserts a flash.
The C button inserts a pause.
(Clear)
The D button is used for pulse to
A
tone conversion. If your system
(Flash) B
uses rotary (or pulse) dialing C.O.
(Pause) C
lines, pressing D while entering a
(Conversion) D
speed dial number causes all sub(Hide) E
sequent digits to be sent as DTMF
(Name/Number) F
tones.
The E button is used to hide digits. Display keyset users may want to hide
some speed dial numbers so that they will not show in the display. When you
are entering a telephone number, press E. All subsequent digits will be hidden. Press E again to begin displaying digits.
The F button is used to enter a speed dial name or number. See Personal Speed
Dial Names under Display Features.
Use the Hold button to clear a speed dial number.
DIRECTORY DIALING
•
•
Press the Func. soft button, scroll to Directory, press OK.
Press Func. soft button, scroll to the desired directory, press OK.
STATION DIRECTORY - Accesses Station name directory.
PERSONAL DIRECTORY - Accesses your personal speed dial name list.
SYSTEM DIRECTORY - Accesses System speed dial name list.
•
•
•
•
Enter the first letter of the desired party.
Press the +/- buttons to scroll to the desired entry.
Press the Func. soft button.
Select the appropriate operation, press OK.
DIAL - Dials the displayed number.
EXIT - Exit programming and return to idle screen.
PREVIOUS - Moves you to the previous entry.
NEXT - Moves you to the next entry.
•
Press Back to return to idle screen.
SAVE NUMBER WITH REDIAL
To save the number you just dialed for later use, press the Save/Repeat button
before hanging up.
To redial this saved number at any time, press the Func. soft button, scroll to
Save/Repeat, press OK button or dial 17. The same line will be selected for you.
NOTES:
1. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the Speaker button before you begin dialing.
2. The saved telephone number is stored in memory until you save another
number.
3. Redial does not apply to intercom calls.
AUTOMATIC REDIAL/RETRY
When you are making an outside call and you receive a busy signal, the system can
automatically redial the number for you. It will automatically redial at a pre-programmed interval for up to 15 attempts.
•
•
•
When you hear a busy signal, press the Retry button.
The system will reserve the line and automatically redial the same number for
you. You will hear the call being made through the keyset speaker. The microphone is muted.
When the called party answers, lift the handset or press the flashing Speaker
to begin speaking.
NOTES:
1. If you make another call, auto-redial is canceled.
2. To cancel an auto-retry, lift and replace the handset.
PULSE TO TONE CHANGEOVER
When making an outside call on a dial pulse line, press #. All digits dialed after the
# with be sent as tones.
50
51
PAGING AND MESSAGING
MAKING AN INTERNAL PAGE
NOTES:
1. The LED on the Page button will only light when an All Page is in progress.
2. If allowed by your system administrator you may be able to initiate a page
from a speakerphone by pressing the Page key or dialing 55 without lifting
the handset.
To make an announcement through the keyset speakers in the idle condition:
MEET ME PAGE
•
•
•
•
•
•
•
•
•
•
•
Lift the handset.
Press the Func. soft button, scroll to Page button, press OK or dial 55.
Dial the desired zone number 0, 1, 2, 3 or 4.
After the attention tone, make your announcement.
NOTES:
1. If you have a dedicated page zone button, it is not necessary to press Page
and dial a zone number.
2. If allowed by your system administrator you may be able to initiate a page
from a speakerphone by pressing the Page key or dialing 55 without lifting
the handset.
MAKING AN EXTERNAL PAGE
Lift the handset.
Press the Meet Me Page (MMPG) button or dial 54.
Dial the desired zone number.
After the attention tone, instruct the paged person to dial 56.
Press Func. soft button, then Answer Wait, then OK button.
Remain off-hook until the person dials 56 from any phone.
The paged person will be automatically connected with you.
CALL PARK AND PAGE
When you have an outside call for someone who is not at his/her desk, you can
park the call prior to paging. The OfficeServ 100, OfficeServ 500, and OfficeServ
7000 Series systems offer two different methods:
To make an announcement through the external paging speakers:
MANUAL PARK ORBITS
•
•
•
•
•
•
Lift the handset.
Press the Func. soft button, scroll to Page button, press OK or dial 55.
Dial the desired zone number 5, 6, 7 or 8—OR—dial 9 to page all external
zones.
After the attention tone, make your announcement.
NOTES:
1. If you have a dedicated page zone button, it is not necessary to press Page
and dial a zone number.
2. If allowed by your system administrator you may be able to initiate a page
from a speakerphone by pressing the Page key or dialing 55 without lifting
the handset.
ALL PAGE
To page all designated keysets in internal zone 0 and all external zones at the same
time:
•
•
•
•
52
Lift the handset.
Press the Func. soft button, scroll to Page button, press OK or dial 55.
Dial , or press the All Page button.
After the attention tone, make your announcement.
•
•
•
While in conversation, press the Park button.
Entered a desired orbit number (0-9), if the orbit number is busy dial another
orbit number. Display users can press , to automatically place the call in any
available orbit number and see the number in the display.
Remember the selected orbit number.
Replace the handset when finished.
Lift the handset and make a page announcement as previously described
(example:“John Smith park two”).
To retrieve a parked call from orbit:
•
•
Press the Park button and dial the announced orbit number (0-9).
You will be connected to the parked call.
NOTES:
1. You must have a Park button or park access code to retrieve and place calls in
park orbits.
2. If the parked call is not retrieved within a pre-programmed period of time, it
will recall your keyset and have a slow flashing amber light. You cannot park
and page intercom calls.
3. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the Speaker button before you begin dialing.
53
AUTOMATIC PARK WITH PAGE BUTTON
•
•
•
While in conversation, press the Page button. The call is automatically parked
at your station.
Receive page tone and dial a desired page zone number.
Make announcement indicating your extension number or the line number.
Hang up.
•
•
RETURNING MESSAGES
•
To retrieve an automatically parked call:
•
Dial 10 plus the number that was announced. If you have a PAGPK button,
press it and dial the number that was announced. If you have a Park button,
press it and dial the announced orbit number.
•
You will be connected to the parked call.
NOTES:
1. If the call is not retrieved within a pre-programmed period of time, it will recall
your keyset and have a slow flashing amber light. You cannot park and page
intercom calls.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the Speaker button before you begin dialing.
SETTING A MESSAGE INDICATION
When you are calling another station and no one answers or you receive a busy
signal, you can leave a message indication:
•
•
Press the Func. soft button, scroll to Message, press OK—OR—dial 43 and
receive confirmation tone. Hang up.
The message button on the Main Programmable Button screen and the TSI
will flash red at the called station.
NOTES:
1. A station can have up to five message indications.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the Speaker button before you begin dialing.
CANCELING MESSAGES
To cancel a message indication that you left at another station, dial 42 plus the
extension number of the station at which you left a message.
•
54
•
•
Press Menu, scroll to Message, press OK, scroll to Station Message, press OK,
press Func. soft button, press REPLY, and then press OK, or dial 43. The first
station that left a message will be called automatically. If that station does not
answer, the called station Message button indicator will continue to flash and
the TSI will stay on.
Repeat until all messages have been returned in the order received.
Your Message button indicator will stop flashing and the TSI will turn off
when all messages have been returned.
NOTES:
1. Display keyset users can view message indications and return them in any
order. See Viewing Message Indications under Display Features.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the Speaker button before you begin dialing.
3. If a message has been left at your keyset by a keyset in Auto Answer, you must
manually cancel the message after it has been returned.
PROGRAMMED MESSAGES
When you will be away from your phone for any length of time, you can leave a
programmed station message. Display stations calling you will see this message
and be informed of your status or follow your instructions.
•
•
•
Dial 48 plus any of the message codes (01–20) listed on the back of this user
guide.
To cancel any of these messages you might have selected, dial 48 plus 00.
Press Transfer to exit and store your selection.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset
or press the Speaker button.
You can have multiple programmed message buttons (PMSG) and each one can
have a different message code:
•
To cancel all message indications left at your keyset, dial 42 plus your extension. Your Message button indicator will stop flashing and the TSI will go out.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press the Speaker button before you begin dialing.
—OR—
Press Message button, scroll to Station Messages, press OK.
Press Func. soft button, scroll to Clear, press OK.
•
Press any programmed message (PMSG) button. The message is set and the
PGM MSG button indicator will be lit steady. Press the button again to turn off
the programmed message and the indicator will go blank.
Pressing another programmed message (PMSG) button will turn the previous
one off and set a different programmed message.
55
CONVENIENCE FEATURES
LOGGING IN AND OUT
If enabled, your SMT-i5230 telephone may require you to log in before making or
receiving calls. In these cases your telephone system administrator will provide
you with an extension number, password, and the feature code used to log out.
To log in:
•
•
•
At Extension Login Screen enter your ID which is your extension number.
Scroll down to the password field and enter your station password
Press on Save soft button or OK button.
To log out:
•
Dial the feature code provided by your administrator (for example 77).
MUTE
You can mute the handset transmitter or the microphone during any conversation:
•
•
Press the Mute button. The Mute button indicator will be lit steady.
To resume speaking, press the Mute button again. The Mute button indicator
goes blank.
BACKGROUND MUSIC
When a music source is supplied, you may listen to music through the speaker in
your keyset:
•
•
While on-hook, press the Hold button to hear music.
Press the Hold button again to turn music off.
You can set the level of background music by using the Volume buttons while listening to the music. This does not affect the speakerphone level.
DO NOT DISTURB
ESTABLISHED CALL PICKUP
Use this feature when you want to block calls to your keyset.
To pick up an established call in progress at a single line extension connected to
a computer modem on your PC.
•
•
While on-hook, press the Func. soft button, scroll to DND, press OK, press 1 to
turn it ON, or dial 401. The DND button indicator will be lit steady to remind
you of this mode.
To cancel DND, press the Func. soft button, scroll to DND, press OK, press 0 to
turn it OFF, or dial 400. The DND button indicator goes blank. You can make
calls while in the DND mode.
NOTES:
1. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the Speaker button.
2. If you place your keyset in DND mode and you do not have a DND button,
your Telephone Status Indicator button will fast flash red to indicate DND
status.
3. The selector switch can also be used to set DND.
•
•
Press the EP button for that station on your keyset and the call is automatically moved to your keyset.
The single line extension on your modem will be disconnected.
NOTE: You must have an assigned (EP button) button on your regular keyset, for
the single line station.
ANSWERING THE DOOR PHONE
When you are programmed to receive calls from a door phone:
•
•
•
You will receive three short rings repeated.
Lift the handset. You are connected to the door phone.
If an electric door lock release is installed, dial 13 to unlock the door.
ONE TIME DND
If you are on a call and you do not wish to be interrupted while on that call, you
can press the DND button and place your station in Do Not Disturb. When you
hang up at the end of the call, DND will be automatically canceled and your keyset will be able to receive new calls. This feature requires a DND button.
56
57
CALLING THE DOOR PHONE/
ROOM MONITOR
GROUP LISTENING
When you are engaged on a call and you are using the handset, you may want
other people to hear the distant party’s voice over the speaker:
You may call the door phone and listen to what may be happening outside or in
another room.
•
•
•
•
•
•
Dial the extension number of the door phone.
You will be connected to the door phone and you can listen or have a conversation.
If an electric door lock release is installed, dial 13 to unlock the door.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset
or press the Speaker button.
EXECUTIVE/SECRETARY [HOT LINE]
If programmed, an executive boss and a secretary can have a hot line between
them. When the executive station is in the DND mode, all of its calls will ring the
secretary station. If the secretary does not answer, the caller will go to the secretary’s voice mail box if setup.
When an Executive/Secretary hotline is programmed to this keyset, the keyset
offers an additional screen option. This screen has options for setting the status of
the keyset user. This status update is viewable to EasySet users only.
•
•
Either person can press the Boss button to make a voice call to the other station.
Using the hot line will override DND at the other station.This button will have
a flashing indication when the other station is in use.
To transfer a call to a Boss in DND:
•
•
Press the Boss button.
Wait for the Boss to answer, then announce the call and hang up to complete
the transfer—OR—hang up to complete a blind transfer.
•
NOTE: Depending on speaker volume and the acoustics of your office, it may be
advisable to turn the group listening feature off before hanging up. This will eliminate a momentary squeal.
ACCOUNT CODES
When enabled, your system allows calls to be charged to different accounts. You
can enter account codes either by dialing the full code, by entering an account
code “bin number”, or by pressing your ACC (Account) key if one is assigned. Bin
numbers are a 3 digit short code that will automatically insert the appropriate
account code. Account codes may be a maximum of 12 digits (# may be used); if
the account code is to be less than 12 characters you may end the code by pressing , or the right soft key.The type of code used is determined by your telephone
system administrator. Codes can be entered before or during a call as follows:
To enter an account code before placing the call:
•
•
•
•
•
When the Boss or Secretary is needing to inform the other party of their current
status, they can send a message to their display.
•
•
•
•
58
Press the Func. soft button. Scroll to EXE/SECR MSG and press OK.
Select and hightlight one of the Return On messages and press the Edit soft
button.
Press and hold the Delete soft button to erase the default message.
Using the dial pad, type in the new message (refer to Text Input Method).
When finished press the Save then the Send soft button to display the message on the other (Boss/Secretary) phone.
Press your ACC (Account) key or dial 47.
Dial the account code or bin number.
You will receive a confirmation tone and display.
When prompted dial a trunk or trunk group (i.e. 9) and the telephone number
to call.
To enter an account code by interrupting the conversation:
Executive/Secretary (Messaging):
•
•
Press the Listen button to turn on the speaker. The microphone is not in use,
so the distant party does not hear other parties present in your office.
Press Listen again to turn the speaker off and resume private conversation.
Repeat if necessary.
—OR—
During a conversation, press Func. scroll to Group Listen and press OK.
While on an outside call press the ACC (Account) key or press Transfer followed by 47.
Dial the account number or bin number (if you are entering an account code
you will need to press your ACC (Account) key or right soft key to finalize the
entry)
NOTE: If you make an error simply repeat the procedure with the correct code.
Only the most recent account code dialed will be recorded.
59
LOCKING YOUR KEYSET
OFF-HOOK VOICE ANNOUNCE
You can lock your keyset to control misuse of your phone while you are away. You
can unlock it when you return.
Keysets may receive a voice announcement while on another call. The calling station must have an OHVA button. When you are in DND, you cannot receive OHVA
calls. The OHVA feature will work with intercom and transferred calls.
•
•
•
•
Press Menu button, scroll to Phone, press OK.
Scroll to Security option. Press OK.
Enter the Password [Default Password is “1234”]. Press Enter.
There are three options available:
CHANGE PASSWORD: This can be used to change the station password.
DIAL: Allows the station user the option to select Lock All, Lock Outgoing, or
Unlocked.
1. UNLOCKED - No restrictions. User may complete internal and outside
calls.
2. LOCK OUTGOING - Restricted to incoming calls only. No outside calls can
be made. When 911 is programmed, 911 emergency dialing is allowed.
3. LOCK ALL - No calls, incoming or outgoing allowed to or from the set.
•
•
•
PHONE MODE: Allows the user to lock or unlock the menu from being
changed at the station.
Use the navigation soft button to scroll Left/Right to choose the desired
mode.
Press the OK button.
Press the Back soft button to return to Menu, and press Back soft button
again to return to idle screen.
MANUAL SIGNALLING
Use this feature when you want to send a brief 500ms ring burst to another station, regardless of the status of your phone (on-hook, off-hook, handsfree, DND, or
ringing).
To send a signal to another station:
•
•
Press the Manual Signalling (MS) button.
You may press the MS button repeatedly to send multiple signals to the designated station.
NOTE:Your phone must have a Manual Signalling (MS) button with a station number extender assigned to it. Manual Signalling will override DND.
60
When you receive an OHVA and secure OHVA is ON, you will hear the announcement in the handset receiver, if you are using the handset. If secure OHVA is OFF
then you will hear the announcement on the speaker, if you are talking on the
handset. If you are using the speakerphone the announcement will always be
heard through the speaker.
To make an off-hook voice announcement:
•
•
•
•
•
•
Dial the extension number or press the DSS button.
When you receive a busy signal, press the OHVA button.
After the attention tone, begin speaking.
Finish the call by replacing the handset.
Press the flashing Call button on your keyset. This will place the original party
on hold and allow you to talk to the announcing party.
To return to your first party, press the button corresponding to your original
call. This will disconnect the OHVA call.
NOTES:
1. When you are voice announcing to a station close to you, use the handset to
avoid an echo effect.
2. You cannot off-hook voice announce to single line telephones.
OHVA BLOCK
Your keyset can be programmed with an OHVA Block (Block) button. Pressing this
button will prevent anyone from making an OHVA to you until you press the button again and cancel the blocking.
OHVA REJECT
Your keyset can be programmed with an OHVA Reject (Reject) button. Pressing
this button while receiving an OHVA call will disconnect the voice announcing
party and return you to your original call.
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IN GROUP/OUT OF GROUP
If your keyset is assigned to a station ring group, you can remove your keyset from
the group and then put it back in. While you are out of the group, you can receive
calls to your extension number but not calls to the group number. If you have an
IO GRP (IN/OUT GRP) button with the group number assigned.
•
•
Press the IO GRP (IN/OUT GRP) button. The button indicator will be lit steady
when your keyset is in the group.
Press the IO GRP (IN/OUT GRP) button again to exit the group and the indicator will go blank. Repeat as necessary.
If you do not have an IO GRP (IN/OUT GRP) button:
•
Dial the IO GRP (IN/OUT GRP) access code number ________________, then
the group number, then 0 to exit the group or 1 to enter the group.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset
or press Speaker button.
The IO GRP (IN/OUT GRP) button can include an extender to indicate the specific group that this button will affect. This means that if you are in multiple groups,
you can decide for which groups you will receive calls.
CUSTOMIZING YOUR KEYSET
AME PASSWORD
This feature allows customers using the AME feature to enable password protection. This will prevent unauthorized users from listening to your messages being
left. The passcode is the same as your station passcode. This feature only applies if
there is a Samsung Voicemail card installed in the system and your keyset has a
programmed AME button.
•
•
•
With the handset on-hook, press Transfer and then dial 110.
Dial 101 to turn on AME PASSCODE or 100 to turn it off.
Press Transfer to store your selection.
AUTO CAMP-ON
This option allows intercom calls to be automatically camped on, if possible, when
a busy station is called.
•
•
•
With the handset on-hook, press Transfer and then dial 110.
Press 081 to turn CAMP-ON on or 080 to turn it off.
Press Transfer to store your selection.
SELECT RING TONE
Each SMT-i5230 user can select from a variety of ring tones.
From the LCD:
•
•
•
•
•
Press Menu button, scroll to Phone, press OK.
Scroll to Sound option and press OK.
Select Ring Tone and press OK—OR—you may dial 1 and immediately enter
the option.
Use Navigation button to scroll through the available ring tones and press
OK or Save soft button to store your selection.
Press End soft button to return to idle screen.
CHANGE YOUR PASSCODE
From the factory, your station passcode is 1234.You can change your station passcode whenever you desire.
•
•
•
62
While on-hook, press Transfer and then dial 101.
Dial your old passcode.
Dial a new passcode (must be four characters). You can use 0–9.
63
•
•
Redial the new passcode. If successful, you will hear two beeps. Four beeps
indicate an incorrect code to confirm, reenter the code again.
Press Transfer to store the new passcode.
SET ANSWER MODE (INTERCOM)
You can receive internal calls in one of three modes (see Answering Intercom Calls
under Intercom Calls for descriptions).
•
•
•
While on-hook, press Transfer and then dial 103.
Dial 0 for Ringing, 1 for Auto Answer or 2 for Voice Announce.
Press Transfer to store your selection.
NOTE: When your keyset is programmed for Voice Announce and you have Forward No Answer (FNA) turned on, you must answer screened transfers by pressing
the OK button before your FNA timer expires or the call will forward.
SET ANSWER MODE (CO)
Your incoming CO calls can be set to follow the intercom answer mode.
•
•
•
•
While on-hook, press Transfer and then dial 110.
Dial 15 to access AUTO ANS CO.
Press the Volume Up [+] or Volume Down [-] key to change status.
Press Transfer to store your selection.
AUTOMATIC HOLD
While on an outside call, pressing a line button, route button or a flashing Call button will automatically put your call on hold and connect you to the next call. This
feature can be turned on or off at your keyset.
•
•
•
With the handset on-hook, press Transfer and then dial 110.
Dial 001 to turn Automatic Hold on or 000 to turn it off.
Press Transfer to store your selection.
HEADSET OPERATION
Keyset users can switch between headset mode and handset mode. When using
headset mode, press the Speaker button to answer and Speaker button to
release calls.
•
•
•
With the handset on-hook, press Transfer and then dial 110.
Dial 021 to use the headset or 020 to use the handset.
Press Transfer to store your selection.
tor to be lit solid to indicate this. Pressing the button while the button indicator is
lit solid will cause the keyset to return to handset mode and the button indicator
will go off.
NOTE: If you need to switch between headset mode and handset mode (or speaker phone) during a conversation, you will need to put the call on hold first.
HOT KEYPAD
On your phone system your keyset’s keypad can be made “live” or “hot” so that it is
not necessary to lift the handset or press the Speaker button before you begin dialing. Calls can be made and features activated by simply dialing the C.O. line number, trunk group access code, intercom number or feature access code.
•
•
•
With the handset on-hook, press Transfer and then dial 110.
Dial 031 to turn the Hot Keypad on or 030 to turn it off.
Press Transfer to store your selection.
KEY CONFIRMATION TONE
You can hear a short beep (confirmation tone) each time you press a button on the
dial pad. This tone can be turned on or off.
•
•
•
•
While on-hook, press Transfer and then dial 110.
Dial 040 to turn tones off or 041 to turn tones on.
Press Transfer to store your selection.
Additional ring tones can be selected from the Menu, Phone, Sound,
Keytone option.
REJOINING A PAGE
This feature allows you to hear the remaining portion of an ongoing internal page
after you return your keyset to idle. To enable this feature:
•
•
•
•
•
•
With the handset on-hook, press Transfer and then dial 110.
Dial 051 to turn this feature on or 050 to turn it off.
Press Transfer to store your selection.
—OR—
Press the Menu button, scroll to Phone, press OK.
Scroll to Sound and press OK, scroll to Keytone, and press OK.
Using the Navigation button scroll to Select New Ring Tone, press Save soft
button.
Your keyset is equipped with a Headset button. Pressing this button while the
indicator is off will cause the keyset to enter headset mode and the button indica64
65
RING PREFERENCE
This feature automatically answers ringing calls when you lift the handset or press
the Speaker button.This method will always answer calls in the order they arrived
at your keyset.When you turn ring preference off, you must press the flashing button to answer a call, allowing you to answer calls in the order you choose.
•
•
•
With the handset on-hook, press Transfer and then dial 110.
Dial 061 to turn ring preference on or 060 to turn it off.
Press Transfer to store your selection.
DISPLAY SPEED DIAL NAME
ized as an Executive MOBEX user. Check with your telephone system administrator
for further details on your specific system configuration.
To set the phone number a MOBEX port can reach you on:
•
•
•
•
•
This option allows you to view the name associated with a speed dial number as
it is dialed.
•
•
•
•
•
With you handset on-hook, press Transfer and then dial 110.
Press 111 to turn DISP SPDNAME on or 110 to turn it off.
Press Transfer to store your selection.
CALLER ID REVIEW ALL
This feature allows display keyset users to review Caller ID information for calls
sent to their stations.This list can be from ten to fifty calls in a first in, first out basis.
The list includes calls that you answered and calls that rang your station but that
you did not answer. When reviewing this list, you can press one button to dial the
person back. The system must be using LCR to dial the stored number.
•
•
•
With you handset on-hook, press Transfer and then dial 110.
Press 121 to turn CID REVIEW ALL on or 120 to turn it off.
Press Transfer to store your selection.
SECURE OHVA
This option allows you to receive OHVA (Over Head Voice Announce) calls via the
speaker while you are on the handset.
•
•
•
With your handset on hook, press Transfer and then dial 110.
Press 131 to turn SECURE OHVA ON or 130 to turn it OFF.
Press Transfer to savve your selection.
Press Transfer and then dial 126.
Dial your station pass code.
Dial the number of the port you wish to configure (1-5) (you may also use the
Volume Up [+] or Volume Down [-] keys to select a port and press the Right
soft key to confirm).
Press Right soft button to move to telephone number.
Dial the number of a C.O. line or trunk group to use when making calls to this
MOBEX port.
Dial the phone number you can be reached at by users calling this MOBEX
port.
Press Transfer to store your selection and exit programming.
To set the caller ID of the location you will be calling in from:
•
•
•
•
•
•
Press Transfer and then dial 126.
Dial your station pass code.
Dial the number of the port you wish to configure (1-5) (you may also use the
Volume Up [+] or Volume Down [-] keys to select a port and press the right
soft key to confirm).
Press Right soft button twice.
Dial the contact number.
Press Transfer to store your selection and exit programming.
To turn a MOBEX port ON or OFF:
•
•
•
•
•
•
Press Transfer and then dial 126.
Dial your station pass code.
Dial the number of the port you wish to configure (1-5) (you may also use the
Volume Up and Volume Down keys to select a port and press the Right soft
key to confirm).
Dial 2 to select the activation status option.
Dial 0 to turn the port on, dial 1 to turn the port off.
Press Transfer to store your selection and exit programming.
CONFIGURE MOBILE EXTENSIONS (MOBEX)
This feature allows you to configure options for any Mobile Extension (MOBEX)
ports that are assigned to you by your telephone system administrator. You can
turn a port on or off; set the telephone number for the port; or set the caller ID you
will be calling in from.The caller ID field has no effect unless you have been author66
67
DISPLAY FEATURES
DIRECTORY INFORMATION
An 11 character directory name can be assigned to each extension number.
Display keyset users can view the name of the called or calling station before answering.
Each outside line can have an 11 character directory name. Incoming calls can be
easily identified and answered with different greetings.
Outside and internal calls ringing to a station group will display [CALL FOR xxx]
where xxx is the station group number. This allows you to answer calls directed to
you differently than calls directed to your group.
TIMER FUNCTION
Display keyset users may use this feature as a simple stopwatch.
•
•
•
•
VIEWING STATION MESSAGE INDICATIONS
You can view all of your message indications before you return them:
•
•
•
DISPLAY NUMBER DIALED
Display keysets begin showing digits as they are dialed. They will stay in the display until the call duration timer comes on automatically or the Timer button is
pressed. If the call duration timer is not used, the number dialed will be displayed
until the call is released, transferred or put on hold.
CALL DURATION TIMER
When the keyset is idle, press the Timer button to start timing.
Press the Timer button again to stop timing.
Read the elapsed time in the display.
Lift the handset and replace it. The display will return to date and time.
•
With the handset on-hook, press the Message button with the flashing indicator.
The first station that left a message indication will be displayed.
Press the Volume Up [+] or Volume Down [-] keys to scroll through the stations that left message indications. Use the soft keys to reply, clear or advance
to the next message.
Press the End button to return your keyset to the idle condition.
PERSONAL SPEED DIAL NAMES
Each personal speed dial number can have an 11 character name assigned to it.
This name is used to select the speed dial bin when you are dialing by directory.
The system can be set to automatically time outside calls. A few seconds after you
dial a telephone number, the timer appears in the display. It appears immediately
for incoming calls. The call timer continues for the duration of the call. Call duration times are displayed in minutes and seconds. If a call lasts longer than 60 minutes, the timer restarts.
•
•
•
•
•
You can press the Timer button to manually begin timing a call. Press it again to
stop timing. If you press it while the automatic timer is on, the call duration time is
restarted.
NOTE: Use the Navigation button to move the cursor left or right, and use the
Volume Up [+] or Volume Down [-] buttons to increment the speed dial bins.
AUTO TIMER
Display keyset users may have the timer automatically start when they answer
incoming calls or after a short delay on an outgoing call.
•
•
•
With the handset on-hook, press Transfer and then dial 119.
Dial 41 to turn the auto timer on or 40 to turn it off.
Press Transfer to store your selection.
See Programming Personal Speed Dial Numbers Section.
STATION NAMES
•
•
•
•
•
•
68
Press Transfer and then dial 106.
Dial the speed dial bin number 00–49.
Using the dial pad, enter the station name. (See Station Names)
Press the Transfer button to store the speed dial name.
Repeat for each speed dial bin if necessary.
With the handset on-hook, press Transfer and then dial 104.
Enter the Station Name. Use the Volume Up [+] or Volume Down [-] buttons
to move cursor.
Press Transfer to store the name.
—OR—
Press Menu button, select Settings, press OK.
Select Application Set., press OK.
Select Phone Name, press OK.
69
•
•
Enter Station Name. Use the Volume Up [+] or Volume Down [-] buttons to
move cursor.
Press Save soft button and then End soft button to store the name.
MANAGING PROGRAMMABLE
KEY ASSIGNMENTS
You can manage your key assignments for easy one touch operation of frequently used features.
•
•
•
While on-hook, press Transfer and then dial 107.
Use the Volume Up [+] or Volume Down [-] buttons to scroll through all of
your programmable buttons.
Press Transfer to exit programming.
To program the programmable keys, press Menu, Settings, AOM Setting.
CALLER ID
SELECTING YOUR CALLER ID DISPLAY
Simultaneous display of Caller ID name and number on incoming CO calls on both
lines of display keysets is supported on all OfficeServ systems. On Transferred CO
calls, you can decide if you want to see the Caller ID name or Caller ID number in
the display. Regardless of which data is selected, you can press the NND button to
view the other pieces of Caller ID information. To select the type of Caller ID information you wish to view:
•
•
•
For example:
If you want to press a key that will direct calls to Joel at extension 3201. Select
an empty key and set the following:
•
•
•
Feature:
Ext. Number:
Display Name:
DSS
3201
Joel
If you want to press a key that will direct calls to Sue’s external phone number at
972-444-3456. Select an empty key and set the following:
•
•
•
•
Feature:
Speed
Ext. Number:
01
Display Name:
Sue
Use Transfer 105 to set speed dial number:
•
[xxxx] SPEED DIAL
01: 9-9724443456
Please consult your installation company to requested a complete list of descriptions for any keys you may have programmed on your keyset.
NOTE: Confirm that the cursor is placed correctly before you enter the extender.
•
BACKSPACE WITH LCR
If you misdial while using LCR, you can delete digits shown in the display by pressing the Backspace soft key as many times as necessary or by pressing Clear to
delete all.
ing the Del soft key as many times as necessary.
70
•
With the handset on-hook, press Transfer and then dial 119.
To set the first line of a ringing call display dial 0.
To set the second line of a ringing call display dial 1.
Set the data to display from the following:
- To show nothing dial 0.
- To show Caller ID Number dial 1.
- To show Caller ID Name dial 2.
- To show the DID Number the call came in on dial 3.
- To show the Name of the DID the call came in on dial 4.
- To show the Name of the Group the call came in for dial 5.
- To show the DID Number and then Name of the DID dial 6.
- To show the Name of the DID and then the DID Number dial 7.
To set the top line of the display shown after answering a call dial 2.
Set the data to display from the following:
- To show Caller ID Number dial 0.
- To show Caller ID Name dial 1.
- To show the DID Number the call came in on dial 2.
- To show the Name of the DID the call came in on dial 3.
- To show Caller ID Number and then the DID Number dial 4.
- To show Caller ID Name and then the DID Number dial 5.
- To show the DID Number and then the name of the DID dial 6.
- To show the Name of the DID and then the DID Number dial 7.
- To show the C.O. line information dial 8.
To set the format if the C.O. line information when the above is set to show C.O.
line information dial 3.
- To show the C.O. line number and the dialed or Caller ID Number dial 0.
- To show only the dialed or Caller ID Number dial 1.
Press Transfer to exit and store your selection.
71
VIEWING THE NEXT CALLER ID CALL
In the event that you have a call waiting or a camped-on call at your keyset, you
can press the Next button to display the Caller ID information associated with the
call in queue at your keyset. Either the CID name or CID number will show in the
display depending on you Name/Number selection.
To view Caller ID information for calls that have been camped-on to your keyset,
press the Next button.
INQUIRE CALLER ID PARK/HOLD INFO
If you are informed that an incoming call is on hold or has been parked for you, you
may view the Caller ID information before you retrieve the call. This may influence
how you choose to handle the call.
From an idle keyset:
•
•
•
Press the Inquire button—OR—press CID button, then Func. soft button, and
the Inquire soft key.
Dial the trunk number.
You may now answer the call by pressing the ANS button—OR—you may use
Func. soft button and NND to view more information about this call—OR—
you can return to the idle condition by pressing Ignore.
If you are on a call:
•
•
•
Press the Func. soft button and then Inquire button. Your existing call will go
on hold—OR—press the CID button and Func. soft button then Inquire soft
button to place the first call on hold.
Dial the trunk number.
You may now answer the call by pressing the Func. soft button then the ANS
button—OR—you may use NND to view more information about this call—
OR—you can return to the idle condition by pressing the Func. soft button
and then Ignore.
NOTES:
1. If you are on an intercom call or you have Automatic Hold turned off, you must
finish the existing call or place it on hold before inquiring.
2. If you inquire about an outgoing call, you will receive a [call no longer available] display.
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FEATURE ACCESS CODES
Paging Zones - Dial 55 plus
0
1
2
3
4
5
6
7
8
9
Q
____________________________________________
____________________________________________
____________________________________________
____________________________________________
____________________________________________
____________________________________________
____________________________________________
____________________________________________
____________________________________________
All External Zones
All Page
Feature Access Codes
0
10 + xxx
12 + xxx
13
16 + xxx
17
18
19
400
401
42 + xxx
43
44
45
46
47
48 + xx
49
53 + xxx + 1
53 + xxx + 0
Operator
Pick Up A Parked Call
Pick Up a Held Call
Door Lock Release
Speed Dialing
Save And Redial Number
New Call (Recall)
Last Number Redial
Cancel Do Not Disturb
Do Not Disturb
Cancel Sent Message
Return Message
Callback
Busy Station Camp-On
Conference
Account Code
Cancel Programmed MSG
Send Flash to C.O. or PBX
In Group
Out of Group
56
600
601 + xxx
602 + xxx
603 + xxx
604 + xxx
605 + xxx
606 + xxx
65 + xxx
66 + xx
67
Q
Meet Me Answer
Cancel All Call Forward
Set Forward All Calls
Set Forward Busy
Set Forward No Answer
Set Forward Busy/No Answer
Set Forward on DND
Set Forward Follow Me
Pick Up Ringing Extension
Pick Up Group
Universal Answer
Authorization Code
73
Samsung Voicemail
This section describes how to setup and use the various features available to a
Subscriber. A Subscriber is a person that has been authorized access to the various
features and services available in the Samsung Voicemail. Please review this section carefully before you use your Authorized Features and Services, known as
Subscriber Services.
SECTION 6.
APPLICATIONS
Voice Mail is one of the Subscriber Services available. Your voice mail box has the
capability of storing private messages, and offers a number of options for sending
or redirecting messages as well as provides several ways to notify you of new messages.
Another very common Subscriber Service is Access Manager. This allows you control over when and where you receive your calls as well as what to speak to your
callers in the event you are unable to speak to them directly. The ‘events’ are
referred to as “Call Conditions”. No-Answer, Busy, and Blocked are the most commonly used Call Conditions.
This guide can be used by Subscribers from within the office or from telephones
outside the office. The basic operation is the same, but the access method will be
different. See the Subscriber Services Menu Diagram for more details.
Note that some features and prompts detailed here may not be available to all
Subscribers. See your System Administrator if you have questions about feature
availability.
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75
Subscriber Services Menu
SVMi-8
Subscriber Services
Services Menu
Calais Executary
Menu
Group New
Messages
Group Saved
Messages
11
33
Listen to New Review Saved
Messages
Messages
Group Messages Menu
1
Group
Urgent Messages
2
Group
Callback Requests
3
Group
Reminders
4
5
6
7
8
9
#
0
*
Group
Private Messages
Group
Fax Only Messages
Group
Voice Only Messages
Group
Email Only Messages
Pause, Resume
Menu Prompting
1
Listen Menu
1
Personal
Greetings
Mailbox
Administration
Private Access
Numbers
Personal
Services
Pause, Resume
Executary
Play Menu
Options
Exit
Executary
2
4
5
6
7
#
8
0
*
11
Save
Message
3
Discard
Message
4
Reply to Sender
5
Place
Call to Sender
55
Forward a
Copy of Message
7
Rewind
5 Seconds
8
Pause, Resume
Message Playback
9
Fast Forward
5 Seconds
##
Follow Me
1
Assign and/or Edit
Primary Greeting
1
Change
Message Alert
Aler
For a Directory
of Subscribers
2
Caller Access
2
Assign and/or Edit
Busy Greeting
2
Change
Pager Notification
Notific
To Create a
Reminder
3
Block All Calls
3
Assign and/or Edit
Blocking Greeting
3
Review Deleted
Delet
Messages
1
4
Call forwarding
4
Assign and/or Edit
Night Greeting
4
Review Undelivered
Unde
Messages
5
Call Screening
5
Assign and/or Edit
Screened Greeting
5
6
Find Me
6
Edit Only
Personal Greetings
7
Auto Set
Night Intercept
7
8
Pause, Resume
Menu Prompting
#
Play
Access Coverage
0
Play
Menu Options
r"
"Enter the Recipient's Number"
1
Review
Recording
2
o
Stop, Append to
Recording
3
ing
Discard Recording
and Rerecord
4
Set
Delivery Options
ns
5
Specify
Future Delivery
6
SEND Message,,
Then Copy
7
Rewind
5 Seconds
Change
Playback Volume
Play
Message Inventory
#
##
Deliver Copy
of Fax Message
6
99
#
Play Previous
Message
2
1
Record Menu
Play
Message
77
Cancel, Return
Return
Subscriber Services
to Executary
Access
Manager
3
Group
A Specific Sender
Play
Menu Options
Record & Send
Messages
Change
Playback Speed
Skip to
Next Message
Scan Messages
77
Change
Playback Volume
me
8
Pause, Resume
e
Record/Playback
ck
9
Fast Forward
5 Seconds
Review
Workload
"Enter the PAN ID Number"
2
Edit Stored
Telephone Numbers
Review
PAN Message
3
Change
Weekly Schedule
1
Change
Password
2
Record
PAN Message
5
Place a
Direct Call
2
Record
Name
Auto Play
New Messages
Message
3
Delete
PAN message
6
Programmed
Services
3
Select
Enter Directory
Language
Name
6
Auto Play Me
Message
Information
4
Change
Access Privilege
7
Personal
Administration
4
Extended
Prompting
Edit Only
Mailbox Greeting
8
Pause, Resume
Resum
Menu Prompting
Prompt
5
Place a Direct
Call to PAN
8
Pause, Resume
Menu Prompting
8
Pause, Resume
Menu Prompting
8
Pause, Resume
Menu Prompting
9
Record &
and
Send
S
Record
Sent
Sen
Broadcast Message
Me
Broadcast
Me
Message
6
Change PAN
Message Duration
0
Play
Menu Options
0
Play
Menu Options
0
Play
Menu Options
7
PAN Telephone
Numbers
#
Record
a Reminder
Cancel,
Retur
Return
Cancel, Retur
Return
to Subscriber
Executary Services
8
Play
Access Statistics
0
Play
Menu Options
9
Clear
PAN ID Record
#
Save, Goto
Next PAN ID
0
Play
Menu Options
*
Cancel, Return
to
to Executary
Subscriber Services
*
Change
Playback Speed
d
00
*
Play
Menu Options
#
SEND Message,,
Then Exit Record
rd
00
Play Message
Information
0
Play
Menu Options
Cancel, Return
Return
Subscriber Services
to Executary
Cancel, Return
Return
Cancel,
toSubscriber
Executary Services
to
1
99
0
*
*
For a Directory
of PANs
#
*
*
*
Cancel, Return
Return
to Services
Menu
Subscriber
Services
Cancel,
Return
Cancel, Return
to Subscriber
Executary Services
Access
Statistics
Cancel, Return
to Executary
Cancel,
Return
Cancel, Return
ervices
to Subscriber
Executary Services
NOTE: All options shown MAY NOT be authorized. If an option is not available
please speak to your system administrator.
*Change Playback Speed and Volume not available on the OfficeServ 7030,
OfficeServ 7100, OfficeServ 7200-S or OfficeServ IP-UMS.
76
77
ACCESSING YOUR MAILBOX
GETTING STARTED
[Also known as Subscriber Services Menu]
Inside Callers [Subscriber logging in from their Desk]
Using your new Samsung Voicemail Subscriber Services is as simple as following a
few simple spoken instructions. First time users should read this section as a tutorial. You should start with the following steps:
•
•
Dial the voicemail access number or press the key assigned to ring
voicemail [VMMSG].
Enter your personal password when prompted (the default password is 0000).
Outside Callers [Subscribers calling from Cell Phones or outside of the
office environment]
•
•
•
Dial the phone number that will be answered by the voicemail. The main
greeting will answer.
At the main greeting dial [#] plus your Subscriber (or mailbox) number
(Subscriber and Mailbox numbers will usually match your extension number).
Enter your personal password when prompted (the default password is 0000).
Access your Subscriber Services (or Mailbox) from a Station
other than your Own (or checking a mailbox associated with a
different station)
•
•
•
Press the [VMMSG] key or dial the voicemail group number. You will be
prompted to enter a password.
Press [,]. This will take you to the Main Auto Attendant Menu.
Press [#] plus the Subscriber number of your choice. You will be prompted to
enter you password.
At this point the inside and outside callers follow the same instructions. You will
hear a message stating the number of messages left in your mailbox.You will then
hear the Subscriber Services Menu with the following options:
1
2
3
4
5
6
#
,
Listen to New Messages - See Listening to your Message.
Record and Send Message - See Sending Messages.
Review Saved Messages - See Listening to your Message.
Access Manager - See Access Manager.
Personal Greetings - See Personal Greetings.
Mailbox Administration - See Mailbox Administration.
Personal Services - See Personal Services.
Return to Main Menu.
Voicemail and the Function Soft button: When accessing and retrieving voicemails from the mailbox, the service options such as (1) Listening to Messages, (2)
Record and Send Messages, and (3) Review Saved Messages are available and
can be accessed through the dial pad or through the Function soft key. When
pressing the function soft button the options will be displayed. Scroll to and press
the OK button to select an option from the Function Menu.
78
•
Access your Subscriber Services Menu - You already know how to do this.
From the Subscriber Services Menu:
•
•
•
•
•
Record a Primary/No-Answer Personal Greeting. Dial [5][1].
Record a Mailbox Greeting. Dial [5][7].
Change your access code (Password). Dial [#][7][1].
Record your name. Dial [#][7][2].
Enter your directory name. Dial [#][7][3].
After you have completed the steps above your Subscriber Services are set up and
ready to use.
LISTEN TO YOUR MESSAGES
If there are new messages in your mailbox your [VMMSG] key will be lit. Call the
Samsung Voicemail by pressing this key, and when prompted enter your password. You will then be at the Subscriber Services Menu. Select [1] to listen to new
messages or [3] to listen to saved messages.
Note: After you enter your password, if “Autoplay of New Messages” is enabled and
you have new messages the Samsung Voicemail will begin to play them automatically. A subscriber can control this feature. From the Subscriber Services Menu [6]
[5] toggles “Autoplay of New Messages” ON/OFF.
SUBSCRIBER SERVICES MENU
The following is a list of all the options available in the Subscriber Main Menu.
1
11
2
3
33
4
5
6
8
0
,
#
LISTENING TO NEW MESSAGES
GROUP NEW MESSAGES
RECORD AND SEND A MESSAGE
LISTENING TO OLD MESSAGES
GROUP OLD MESSAGES
ACCESS MANAGER
PERSONAL GREETINGS
MAILBOX ADMINISTRATION
PAUSE / RESUME
PLAY MENU OPTIONS
EXIT TO AUTO ATTENDANT
PERSONAL SERVICES
79
1 or 3
0
Play options.
Pressing this key will play all the menu options available to you from this
point.
LISTENING TO OLD OR NEW MESSAGES
00
Hear the time and date, and sender's information of the message you just
heard. Sender information is not available on outside calls.
1
Play / replay the message you just heard.
#
11
Play the previous message.
Move to the next message. This does not Save or Discard the current message - it is retained as new.
2
Save the message you just heard and listen to the next message.
##
3
Delete the message you just heard and listen to the next message.
Scan. Plays first 7 seconds of a message then skips to next message. This is
similar to the scan button on a radio. It will allow you to find a specific message quickly. To stop scanning press [1].
4
Reply to the message.
,
Cancel and return to previous menu.
This will allow you to leave a message in the mailbox of the sender (if the
sender has a mailbox on this system).
5
Return the call directly to the telephone number that left the message.
This will work for internal and external callers, but Caller ID service is needed to use this feature on an outside call.
55
GROUP NEW OR OLD MESSAGES
Deliver a fax copy.
This will allow you to receive attached faxmail document(s). Faxmail documents can be delivered to any fax machine of your choice as long as out
calling is authorized. You can also have faxmail messages automatically
delivered to the fax machine of your choice.
6
11 or 33
Forward the message and saves a copy.
The subscriber can be selected by dialing their mailbox number (nnn), using
the directory service (#) or you may also add comments and leave it as a
memo to yourself (##).
The Send and Copy Service (option 6) allows a user to send copies of a message to multiple recipients easily. A different introduction message may be
left for each recipient.
Messages can be grouped as either Reminders, press [3] or Messages from a specific sender, press [9].
Additionally you can press [#] and hear a summary of your mailbox contents:
a)
b)
c)
d)
e)
f)
Number of messages
Number of reminders
Number of urgent messages
Number of messages needing a callback
Number of private messages
Number of fax messages
2
7
Rewind the message 5 seconds.
77
Change playback volume of the recording. [Not available on the OS 7030,
OS 7100, OS 7200-S or OS IP-UMS]
RECORD AND SEND A MESSAGE
There are two levels of volume during playback. Dialing this code will toggle between the two levels.
This option is used to send a message to another subscriber. The steps are simple:
8
Pause or resume during message playback.
a)
9
Fast forward the message 5 seconds.
99
Change playback speed of the recording. [Not available on OS 7030, OS
7100, OS 7200-S or OS IP-UMS]
There are two levels of speed during playback. Dialing this code will toggle
between the two speeds.
80
Enter the recipient’s mailbox number, or if this is not known enter [#] to use
the system directory.
b) Record your message at the tone. After recording the message, you will hear
the Send Menu with the following functions:
1
2
Review
Continue Recording
81
3
4
5
6
#
Discard and Re-Record
Set Message Attributes (Delivery Options)
Schedule Future Delivery
Save and Send then Send a Copy to Someone Else
Save and Send the Recording
Setting Message Attributes
If after recording a message you select [4] you can set up any combination of the
following delivery options:
1
2
3
4
5
,
Urgent Delivery
Return Receipt Requested
Request a Call Back
Private Delivery
Reply Required
Exit
4
ACCESS MANAGER
The Access Manager allows the subscriber to set a number of options for when,
where and how, and/or if the Samsung Voicemail contacts you when a caller dials
your extension number. All of the options are toggled on/off based on their current status when you access them.
Note: ALL Access Manager options MUST be individually allowed by the System
Administrator for each Subscriber. They are:
1
Allows the subscriber to enter an alternate location and set how long the new
destination (Designated Location) will be active.This number may be an internal or external number. This is useful if you are frequently traveling or changing the number where you can be reached.
Scheduling Future Delivery
When Follow Me is activated, the transfer will be supervised and confirmed.
This means that if the call is not answered or if rejected by the Subscriber at
the designated location it will be recalled to the Subscriber’s mailbox.
If after recording a message you select [5] to schedule future delivery, you will be
able to set message attributes and set this message as:
#
1
2
3
4
5
,
Immediate Delivery
Next Few Hours
End of Current Business Day (based on your Availability Schedule)
Beginning of Next Business Day (based on your Availability Schedule)
A Coming Day of the Week
Specific Day / Time
Exit
Follow Me
3
Call Blocking
When this feature is active, callers will not be transferred to your extension,
they will hear your 'blocked' greeting (if recorded) and will go directly to your
mailbox if they do not select any or are not offered any other options.
4
Call Forwarding
Unlike Follow Me where the subscriber wants to take their calls at an alternate
location this feature allows the subscriber to pass control of his calls to another Subscriber. The “Forwarded To” Subscriber will now be in control of the
caller and the caller will NOT return to originating Subscriber’s Mailbox. If the
“Forwarded To” Subscriber does not answer the caller it will now follow what
ever the “Forwarded To” Subscriber has set up for their call conditions. The
Caller will hear “Forwarding to”“{Subscriber Name}” before actually being forwarded.
5
Call Screening
If this is turned on, the caller will be asked their name and the Samsung
Voicemail will play this name to you before the transfer, giving you an option
to accept or reject the call.
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83
6
Find Me
Find Me, when enabled, will attempt to locate the subscriber by calling a list of
preprogrammed phone numbers. The stored phone numbers are entered in
'Personal Services' [#][2] (if allowed by the Administrator). The stored telephone number list can contain up to 9 preprogrammed telephone numbers.
The Find Me feature only use the first five.
7
The Call Coverage conditions that you can assign specific greetings to are selected by the following digits:
1
Used when in your office, away from your desk or during the time period you
are scheduled available. If this is the only Personal Greeting you record, it will
play for all call coverage conditions.
Night Intercept
This feature is dependent on your weekly availability schedule, which is
entered in 'Personal Services' [#][3] (if allowed by the Administrator). When
Night Intercept is active the Samsung Voicemail will first ring your extension
then play your primary, No Answer greeting during the day (when you are
available) and will NOT ring your extension but simply play your Night greeting during the night (when you are not available).
Primary/No Answer Greeting
This option is available only if the Administrator has assigned you the 'Basic
Greeting' feature.
Example:“Hi this is John Smith. I'm sorry I am not available to answer your call.
If someone else can help you, please enter the extension number now. Or, to
leave me a message, press 1.”
2
Busy Greeting
Note: This does NOT use the Day and Night schedules of the phone system. It
is solely controlled by the Subscriber’s Availability Schedule.
Played to a caller when you are already talking to someone on your extension
or the telephone at your Designated Location.
8
Pause / Resume
This option is available only if the Administrator has assigned you the 'Busy
Greeting' feature.
,
Exit from Access Manager
0
Play All Options
#
Play Access Coverage
This feature is useful for finding out how you current access settings are set. It
will also tell you what greetings will play under each of the call conditions you
have setup.
Example:“Hi, this is John Smith. I'm on another line right now. If someone else
can help you, please enter the extension number now. Or, to leave a message,
press 1.”
3
This option is available only if the Administrator has assigned you the 'Call
Blocking' feature.
5
Example:“Hi, this is John Smith. Sorry I missed your call, but I'm going to be out
of the office for the next few hours. If someone else can help you, please enter
the extension number now. Or, to leave me a message, press 1.”
PERSONAL GREETINGS
The options available in this menu will be determined by your System
Administrator, and not all of them may be available to you. In the simplest systems,
only a mailbox greeting will be available, additional greetings may be accessible in
more complex systems.
Call Blocking Greeting
Used while Call Blocking is enabled in your Access Manager or if your phone
is forwarded ALL or DND.
4
Night Greeting
Used during the time period you are scheduled UNAVAILABLE, usually after
business hours during the evening and at night.
Your Personal Greeting will be played every time someone dials your extension
and you do not answer.
This option is available only if the Administrator has assigned you the
'Scheduling' feature.
You may record up to 9 Personal Greetings, and you may assign any one of them
to be active. There are several different 'Call Coverage' conditions to which you
may assign any of your 9 greetings. The Call Coverage Conditions are: No-Answer,
Busy, and Do Not Disturb (or Forwarded All). This will allow different greetings to
play depending on the type of call forward that you have set, or the condition of
your telephone.
Example:“Hi, this is John Smith. I've left the office for the evening. If you would
like to try someone else, please enter the extension number now. Or, to leave
me a message, press 1.”
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85
5
Call Screening Greeting
6
Used while Call Screening is enabled, and you REJECT a caller after listening to
the caller's record name.
6
This option is available only if the Administrator has assigned you the 'Call
Screening' feature.
MAILBOX ADMINISTRATION
Example:“Hi, this is John Smith. I'm sorry, but I am not available to speak with
you at this time. If someone else can help you, please enter the extension
number now. Or, to leave me a message, press 1.”
The Mailbox Administration menu is used to turn on and off your pager notification, message alert options and other message control features.
Edit Personal Greetings
1
You may also edit/record each one of the greetings (1-9) at any time.
When this function is activated, the Samsung Voicemail will call any outside or
inside telephone number, after each message is left in your voice mailbox.
Select a greeting number to edit and follow the instructions to record your
greeting. When you are done recording your greeting, you will be able to listen to the greeting you recorded, save the greeting you recorded and return
to the previous menu, record the greeting again, or exit without saving the
greeting.
To hear your message at the remote location when the Samsung Voicemail
calls you, after you pick up the telephone and answer you will be instructed
that there is a message and to enter your password. Simply enter your password and you will now be logged in.
Note: If you record only the greeting assigned to the No-Answer Call Coverage
Condition, then that greeting will play to callers for all Call Coverage
Conditions (No-Answer, Busy, Blocked, Night, and Rejected Caller). In this case,
the salutation part of the greeting should be very general.
7
Message Alert
Setting Up Message Alert:
n
From the Subscriber Services Menu press [6] for Mailbox Administration.
n
Press [1] for Message Alert.
n
There are 4 options available to you:
Edit Mailbox Greeting
Press [1] to toggle message alert on and off.
Used whenever a caller reaches your mailbox or if you have not recorded any
of the Call Coverage greetings. The way a caller is transferred to your mailbox
greeting directly, is by another subscriber transferring the caller to your mailbox using the VT (VoiceMail Transfer) key.
This option is available only if the Administrator has assigned you the 'Mailbox
Greeting Option' feature.
Press [2] to set the schedule when you would like to be notified.
Press [3] to be notified on urgent messages only.
Press [4] to set the destination phone number.
2
Pager Notification
Example: “Hi, this is John Smith. Please leave me a message, I will call you as
soon as I can.”
When this function is activated, the Samsung Voicemail will call your beeper
service and notify you after each message is left in your voice mailbox.
Note: This greeting will only play if none of the 5 personal greetings has
played to the caller. A common usage for this Greeting is when another
Subscriber is talking with a caller and uses the VT key on their phone to transfer the caller directly to your Mailbox.
n
From the Subscriber Services Menu press [6] for Mailbox Administration.
n
Press [2] for pager notification.
n
There are 4 options available to you:
Press [1] to toggle pager notification on and off.
Press [2] to set the schedule when you would like to be paged.
Press [3] to be notified on urgent messages only.
Press [4] to set the pager phone number.
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87
3
Undelete
When this function is activated, the Samsung Voicemail will allow you to
undelete any messages that you have recently deleted (up to the programmed Daily Maintenance Time, which is set to 3 a.m. by Default the following morning).
n
From the Subscriber Services Menu press [6] for Mailbox Administration.
n
Press [3] for Deleted Messages.
Deleted voice mail messages are temporarily stored in memory until 3 a.m.
the following day. Select this option to recover ("undelete") previously deleted messages, during this period of time.
4
9
MESSAGE BROADCAST
This option will only be available if it has been allowed by the System
Administrator.
Broadcast to All Mailboxes
If you have been designated as a Subscriber Administrator, you may send a
message to ALL mailboxes in the system.
Undelivered Retrieval
n
From the Subscriber Services Menu press [6] for Mailbox Administration.
When this function is activated, the Samsung Voicemail will allow you to recall
any messages you have sent that have NOT yet been picked up by the recipient.
n
Press [9] for Broadcast Messages.
n
From the Subscriber Services Menu press [6] for Mailbox Administration.
n
Press [4] for Undelivered Messages.
This option will only be available if your mailbox has been assigned
Subscriber Administration privileges.
#
This useful feature will allow you to cancel any messages that have NOT yet
been picked up by the recipient.
PERSONAL SERVICES
5
Auto Play New Messages
If this option is enabled, after you enter your password correctly any new messages will immediately begin to play. To enable (or if already enabled toggle
and disable) this feature:
6
n
From the Subscriber Services Menu press [6] for Mailbox Administration.
n
Press [5] to Set Auto Play of New Messages.
The Personal Administration Menu is used to set your password and record your
name. Many of these features must be allowed by the System Administrator.
1
Allows you to access to all reminders, both Active and Pending. If authorized
you can group your reminders as Commitments, Follow-Ups or Tasks for better organization. The system will flag each reminder as Active or Pending
(pending means scheduled for future delivery).
Auto Play Message Information
If this option is enabled, the date, time and sender’s name will be played automatically before each message. If this is disabled, the information must be
requested manually by pressing ‘00’. To enable (or if already enabled toggle
and disable) this feature:
n
From the Subscriber Services Menu press [6] for Mailbox Administration.
n
Press [6] to Set Auto Play of Message Information.
Workload Management
2
Stored Numbers
Allows you to enter up to 9 stored phone numbers. The first five of these are
used in the 'Find Me' feature, but any of them (1-9) can be easily dialed using
only one digit followed by the pound key, to be used by many other features
from within your subscriber space. (ie: “Follow Me, “Message Alert”, “Pager
Alert”, and “Direct Call”).
3
Schedule Availability
Allows you to enter a weekly availability schedule for use with Night Personal
Greeting and the Auto Night Intercept feature. Follow the spoken directions
88
89
to enter the days of the week and times you are generally available to talk to
your callers. All other times you will be considered unavailable.
5
n
Place a Direct Call
Allows you to place a direct call out of the Samsung Voicemail from anywhere.
You may either dial the number or dial a single digit 1-5 that corresponds to a
stored number (See Personal Services, 2 - Stored Numbers). This feature must
be authorized by the System Administrator and can be limited or opened to
internal, local, and long distance calls.
This must be done in order for the directory feature to work correctly.
Note: It is possible that if you do not record your name (described above)
and/or enter your Directory Name, you will not be included in the Dial by
Name Directory.
4
7
Personal Administration
This area is used during the initial set up of your Subscriber Settings (see next
section).
PERSONAL ADMINISTRATION SETTINGS
This menu allows you to make changes to basic setup settings, that are rarely
changed. Use these when you initially set up your personal Subscriber settings.
You probably will not need to change them after that.
1
2
Setting your Password
n
From the Subscriber Services Menu press [#][7][1].
n
The current password will be played and you will have the chance to
change it.
Recording your Name
Use this option to record your name. Your recorded name is played in several
different situations. It is important to record your name for proper operation
of the Samsung Voicemail system.
Use this option to drastically reduce the number of prompts played in the
subscriber interface (mailbox prompts). Change this setting only if you are
very familiar with the user operation of the SVMi E-Series.
Note: Remember if you know what digits to press, you can enter them at any
time you do not have to wait to be prompted. This feature can be toggled
on/off at anytime. Also if it is off you will be prompted within each subscriber
menu to press zero for more options. This enables you to still be able to find
out what to do if you were to get lost and extended prompting was disabled.
KEYSET USER FEATURES
The following options are available if you have a display keyset.They require setup
by the System Administrator.
Message Waiting Lights
When new messages are left in your mailbox, the voice mail message light on your
keyset will flash. Press this flashing key [VMMSG] and follow the prompts to
retrieve messages.This key may be pressed at any time to log into your Subscriber
Main Menu.
From the Subscriber Services Menu press [#][7][2].
Answer Machine Emulation
n
The current name will be played and you will have the chance to change
it.
If you have an Answer Machine Emulation key programmed on your keyset, you
can use it to monitor calls going to your voice mail, and optionally answer them.
The operation of this feature is similar to screening a call on a home answering
machine.
Entering your Directory Name
Use this option to enter your Directory Name. Your Directory Name is used by
callers to find you if they do not know your extension number.
n
90
Extended Prompting
n
Note: It is possible that if you do not record your name and/or enter your
Directory Name (described below), you will not be included in the Dial by
Name Directory.
3
The current Directory Name will be played as a string of digits that are
equal to your name spelled out on your telephone keypad. Follow the
instructions to enter a new name.You will be prompted to enter your last
name and then your first name.
From the Subscriber Services Menu press [#][7][3].
Your keyset must be set to forward on no answer to voice mail. After ringing your
station the caller will be connected to your voice mail and hear your personal
greeting before leaving a message. During this time you will be monitoring the
connection between the caller and your voice mail box. At this time you will only
be monitoring the call, you can not talk to the other party until you answer. You
may pick up the call at any time or ignore it.
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To activate this feature press the AME button. The associated indicator will be lit
steady. Press again to turn off. If this key is pressed while a station is ringing (during forward no answer), the feature will be turned on for the current call only.
SHORTCUTS
While the caller is leaving a message or ringing you may:
Calling a station that is busy or does not answer you can press [#] to immediately
send the call to the called parties mailbox.
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Press [#] to immediately put the caller in your voice mailbox and monitor it.
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Press [,] to immediately disconnect your station.The caller continues to leave
a message normally.
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Pick up the handset and monitor privately.
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Press ANS / RLS to answer the call (using the handset or speaker).
AME Password
If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your
station password to listen to messages being left. This will prevent unauthorized
people from listening to messages being left for you.
If the password option is turned on, while a message is being left, press the flashing AME indicator and enter your station password (not your SVMi E-Series password). You will then hear the message being left.
Call Record
If you have a call record button assigned to your phone, you may press it at any
time, to record the conversation in progress. If you have a display keyset, you will
also have the soft key options to pause and time the message.
Calling
Call Divert to Voicemail
While receiving an incoming (ringing) call, dial [,] to immediately send the caller
to your personal voicemail box. This will override the call forward no answer setting.
Direct Messaging
[#] + DSS To make it easy to leave messages for others in your office without having to dial their extension number first, keyset users may simply dial [#] plus a
mailbox (extension) number and leave a message directly. If you dial a busy extension press [#] to connect directly with the mailbox.
Self Memo (Reminder)
Pressing [##] will leave a message in your own mailbox. This is useful to remind
yourself of things to do now or in the future. Messages can be sent with future
delivery so you can have the system call you when items become due.
INTERACTIVE DISPLAYS
Display keyset users have the added advantage of using the soft keys and displays
to play, save, delete, reply, call, forward, rewind, pause, fast forward, change the volume, get message information, or help.
Viewing Mailbox Contents
If you have new messages, in addition to the Telephone Status Indicator (TSI) you
will be able to use the keyset displays and soft keys to communicate with the SVMi
E-Series.
E-MAIL GATEWAY (EMG)
The E-Mail Gateway feature integrates your voice mail box with your email client.
No matter what email client software you are using or where you use it, you can
send voice mail messages and fax mail messages to your E-Mail inbox.
There are two parts to the E-Mail Gateway; E-Message Delivery and E-Message
Notification.
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1. E-MESSAGE DELIVERY: Voice mail messages (.wav) and/or fax mail messages
(.tiff ) are "delivered" to your Inbox with the appropriate attached file.
2. E-MESSAGE NOTIFICATION: You will receive an e-mail, with NO attachments,
notifying you that you have a voice and/or fax mail message in your Voice Mail
Box.
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As a subscriber you can use either E-Message Delivery and/or E-Message
Notification.
As a subscriber you can have multiple e-mail addresses. (a maximum of 5
valid email addresses).
E-Message Notification can be set to one e-mail address while E-Message
Delivery is set to different e-mail address.
Functionality
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With either type of EMG, when Caller ID (CID) is provided, the callers telephone number will appear in the subject field of the email along with the date
and time stamp of when the voice message was originally recorded in your
Voice Mail Box.
If the caller is also a subscriber on the system and the E-Mail Gateway is set up
with a valid "Reply To" address, the Subscriber's name will also appear in the
"From" field. Otherwise, the "From" field will display the name of the Samsung
voice mail system (SVMi-8E, SVMi-16E, or SVMi-20E) sending the message.
Client will use their PC's Multi-Media kit (equipped with either speakers
and/or a headset) to listen to messages delivered to their e-mail Inbox.
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•
The same applies to Fax Mail messages, if the device the subscriber is using
does not support the viewing of '.TIFF' files, then the E-Mail Gateway for
Fax Mail will not work for them until they add some method to view .tiff
files delivered to their inbox.
•
No Synchronization of messages is performed between the Voice Mail Box
and the E-mail Inbox.
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When full synchronization of messages between Voicemail Box and E-mail
Inbox is required, ask your Samsung representative about the OfficeServ IPUMS. This is an Internet Protocol based fully synchronized Unified Messaging
System.
Benefits
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IMPORTANT NOTE: If the PC/Laptop/PDA/Smart Phone/etc… is not
equipped with hardware and software capable of playing a '.WAV' file then
the E-Mail Gateway will not work for them until they add some method to
listen to '.WAV' files delivered to their Inbox.
However, the Voice Mail Administrator can adjust parameters per subscriber or group of subscribers that decide how, when, or if to delete the
original voice message after it is sent to the E-Mail Server.
•
Store and Archive Voice and Fax Mail Messages in visible folders.
Voice and Fax Mail Messages can now easily be dragged and dropped into
folders the same way e-mail messages are organized and saved.
Voice and Fax Mail Messages are now essentially the same as any other e-mail
message.
Backups and Message Archives can be made when they are made for all other
types of e-mail messages.
Add text notes and comments to use for reference later.
Some (if not all) e-mail clients will allow you to edit the body of the e-mail to
add comments.
Some will allow you to edit the subject field to help you find a particular message quickly in a large archive of messages.
Call Back Numbers and Date & Time Stamp are easily displayed in the Subject
field.
Easily forward Voice messages received, to others even if they are not a Voice
Mail Subscriber on your system.
No EMG System or Client Software to load on your Local PC or Network
Servers.
Therefore compatible with most:
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E-Mail providers and E-Mail Clients
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PCs, Laptops, PDA, and/or Smartphones
NOTE: If you are not sure you have this functionality on your system and
you would like to use it, please contact your on Site system administrator
to see if it is available.
Messages listened to, forwarded, deleted, and/or saved within an e-mail
inbox will NOT effect the status of that same new message in the Voice
Mail or the MWI (Message Waiting Indicator) associated with that message on the phone.
Also messages listened to in the Voice Mail, from a phone, will not change
the Unread/Read status of the same message in an e-mail inbox.
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PERSONAL SPEED DIAL NUMBERS
PERSONAL SPEED DIAL NUMBERS
CODE
NAME
TELEPHONE NUMBER
CODE
NAME
TELEPHONE NUMBER
00
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25
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01
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26
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03
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06
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09
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35
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38
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14
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15
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40
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21
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24
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49
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