HP Pavilion 10 TouchSmart 10-e000 Notebook PC series Maintenance and Service Guide
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HP Pavilion
10
TouchSmart Notebook PC
Maintenance and Service Guide
© Copyright 2013 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard
Company under license. Microsoft,
Windows, and Windows Vista are either trademarks or registered trademarks of
Microsoft Corporation in the United States and/or other countries. SD Logo is a trademark of its proprietor.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: October 2013
Document Part Number: 741177-001
Product notice
This guide describes features that are common to most models. Some features may not be available on your computer.
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING!
To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
v
vi Safety warning notice
Table of contents
Packaging and transporting guidelines ............................................. 24
Workstation guidelines ..................................................................... 24
Equipment guidelines ....................................................................... 25
vii
viii
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 56
Using the HP Recovery partition (select models only) ...................................... 59
ix
x
1 Product description
Category
Product Name
Processors
Chipset
Graphics
Panel
Memory
Hard drives
Fixed optical drives
Audio/Visual
Ethernet
Wireless
Description
HP Pavilion 10 TouchSmart Notebook PC
Dual-Core Processor (1.0 GHz), 1 MB L2, Dual 3.9W
AMD® Integrated SoC FCH
AMD Radeon™ HD 8180
Supports HD Decode, DX11, and HDMI
16:9 Ultra Wide Aspect Ratio
25.6-cm (10.1-inch) HD, LED, antiglare SVA flat1366x768, 220 nits, 3.6 mm
Touchscreen, Multitouch enabled
Display assemblies include 1 WLAN antennas
Supports up to 2 GB max on-board system memory
DDR3L-1066 MHz @ 1.35V Single Channel Support (DDR3L-1600 MHz downgrade to DDR3L-1066MHz)
Non- accessible / non-upgradeable
2048 MB (256MX16 x4pcs)
Supports 7-mm, 2.5-in SATA hard drive
Supports the following drives:
● 500-GB, 5400-rpm
No internal optical drive support
HP TrueVision HD: HD camera
Fixed (no tilt) + activity LED, 1PC, USB 2.0, M-JPEG
1280x720 by 30 frames per second
Single digital microphone with software - echo cancellation,
Fixed Integrated VGA camera (select models only)
640x480 by 30 frames per second
Single microphone
Stereo speakers (2)
Headphone and microphone jacks
HD audio with DTS Sound+
Integrated 10/100 NIC
Ethernet cable not included
Integrated WLAN options by way of wireless module:
1
Category
External media card
Ports
Keyboard/pointing devices
Power requirements
Security
Operating system
Restore Media
Serviceability
Description
One WLAN antenna built into display assembly
Supports the following WLAN formats:
● Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter
● Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + Bluetooth 4.0 Combo Adapter
Media Reader Slot
Support SD/SDHC/SDXC
Push-Push insertion/removal
Audio-in/Audio-out (mic-in/stereo headphone)
RJ-45 (Ethernet, includes link and activity lights)
USB 3.0 (1)
USB 2.0 (2)
HDMI 1.4 supporting: up to 1920x1080 @ 60 Hz
Smart-pin AC port
91% Keyboard size textured island-style Keyboard
No numerical Keypad
Touchpad includes:
● Clickpad with image sensor
● Multitouch gestures enabled
● Support Win8 Modern Trackpad Gestures
● Taps enabled as default
65W Smart nPFC 4.5mm connector with localized cable plug support (3-wire plug with ground pin)
45w Smart nPFC 3 pin RC 4.5 mm connector - non slim with 26.5mm z-height with localized cable plug support (3-wire plug with ground pin)
3-cell, 28-Wh, 2.55Ah, Li-ion battery (HP Fast Charge technology)
Security lock
Preinstalled:
Windows 8.1 small screen touch with Office Home and Student 2013
Restore Media (DRDVD/SRDVD):
SSRU (System Recovery USB)
End-user replaceable parts:
AC adapter
Battery (system)
2 Chapter 1 Product description
2 External component identification
Finding your hardware and software information
Locating hardware
To find out what hardware is installed on your computer:
1.
From the Start screen, type control panel, and then select Control Panel.
2.
Select System and Security, select System, and then click Device Manager in the left column.
A list reveals all the devices installed on your computer.
Locating software
To find out what software is installed on your computer:
▲ From the Start screen, click the down arrow in the lower-left corner of the screen.
Finding your hardware and software information 3
Right side
Component
(1)
(2)
(3)
(4)
(5)
Audio-out (headphone)/Audio-in
(microphone) jack
USB 2.0 ports (2)
RJ-45 (network) jack
RJ-45 (network) status light
AC adapter light
Power connector
Description
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.
WARNING!
To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and
Environmental Notices . To access this guide, from the
Start screen, type support, select it and then select the HP Support Assistant app.
NOTE: When a device is connected to the jack, the computer speakers are disabled.
Connect an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub.
Connects a network cable.
White: The network is connected.
Amber: Activity is occurring on the network.
● White: The AC adapter is connected and the battery is charged.
● Amber: The AC adapter is connected and the battery is charging
● Off: The computer is using battery power.
Connects an AC adapter.
4 Chapter 2 External component identification
Left side
(6)
(7)
Component
(1) Security cable slot
(2)
(3)
(4)
(5)
Vent (1)
HDMI port
USB 3.0 port
Memory card reader
Hard drive light
Power light
Description
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
Enables airflow to cool internal components.
Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed HDMI device.
Each USB 3.0 port connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or
USB hub.
Reads optional memory cards that store, manage, share, or access information.
To insert a card:
Hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then push in on the card until it is firmly seated.
To remove a card:
Press in on the card it until it pops out.
● Blinking white: The hard drive is being accessed.
● On: The computer is on.
● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components.
● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
Left side 5
Display
Component Description
(1)
(2)
(3)
(4)
(5)
Internal display switch
Webcam light
Webcam
Internal microphone (1)
WLAN antenna*
Turns off the display and initiates Sleep if the display is closed while the power is on.
NOTE: The internal display switch is not visible from the outside of the computer.
On: The webcam is in use.
Records video and captures photographs. Some models allow you to video conference and chat online using streaming video.
To use the webcam, from the Start screen, type camera, and then select Camera from the list of applications.
Records sound.
Send and receive wireless signals to communicate with wireless local area networks (WLANs).
*The antenna is not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antenna free from obstructions. For wireless regulatory notices, see the section of the select the HP Support Assistant app, select My computer, and then select User guides.
Regulatory, Safety, and
Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support,
6 Chapter 2 External component identification
Top
TouchPad
Lights
Component
(1)
(2)
(3)
TouchPad zone
Left TouchPad button
Right TouchPad button
Description
Moves the on-screen pointer and selects or activates items on the screen.
Functions like the left button on an external mouse.
Functions like the right button on an external mouse.
Top 7
Component
(1) Power light
Buttons
(2)
(3)
Caps lock light
Mute light
Description
● On: The computer is on.
● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components.
● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
On: Caps lock is on, which switches the keys to all capital letters.
● Amber: Computer sound is off.
● Off: Computer sound is on.
Component
(1) Power button
8 Chapter 2 External component identification
Description
● When the computer is off, press the button to turn on the computer.
● When the computer is on, press the button briefly to initiate Sleep.
● When the computer is in the Sleep state, press the button briefly to exit Sleep.
● When the computer is in Hibernation, press the button briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Component Description
If the computer has stopped responding and Microsoft®
Windows® shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power options. From the Start screen, type power, select Power and sleep settings, and then select Power and sleep from the list of applications.
Top 9
Keys
Component
(1)
(2)
(3) esc key fn key
Windows key
(4) Action keys
Description
Reveals system information when pressed in combination with the fn key.
Executes frequently used system functions when pressed in combination with the spacebar , or the esc key.
Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows key again will return you to the previous screen.
Execute frequently used system functions.
NOTE: The wireless button f12 turns the wireless devices on and off.
10 Chapter 2 External component identification
Bottom
Component
(1) Battery lock latch
Description
Unlocks the battery.
(2)
(3)
Battery bay
Battery release latch
Holds the battery.
Releases the battery.
(4)
(5)
Vents (4)
Speakers (2)
Enable airflow to cool internal components.
Produce sound.
Labels
The labels etched to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.
IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the service door.
● Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.
Bottom 11
NOTE: Your service labels will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.
Component
(1) Product name
(2)
(3)
(4)
(5)
Serial number
Product number
Warranty period
Model number (select models only)
● Regulatory label(s)—Provide(s) regulatory information about the computer.
● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
12 Chapter 2 External component identification
3 Illustrated parts catalog
Computer major components
Computer major components 13
(11)
(12)
(13)
(8)
(9)
(10)
(14)
(15)
(6)
(7)
(3)
(4)
(5)
Item
(1)
(2)
Description
Display panel 25.6-cm (10.1-inch) HD, LED, antiglare SVA flat1366x768, 220 nits, 3.6 mm
Hinge up, 10.1 with HD LED Touchscreen with webcam in pearl white
Hinge up, 10.1 with HD LED Touchscreen with webcam in ano silver
Top cover with TouchPad and Keyboard in ano silver (includes touchpad assembly)
Top cover with TouchPad and Keyboard in pearl white (includes touchpad assembly)
NOTE: For a detailed list of available top covers with keyboard, see Removing Top
Covers
TouchPad board in ano silver (includes cable).
TouchPad board in pearl white (includes cable).
Power button board assembly
Hard drive cable (included in hard drive hardware kit)
Hard drive
500-GB, 5400-rpm
System board (includes replacement thermal material)
UMA A4-1200 2GB Win 8.1 Small Screen Touch
UMA A4-1200 2GB Win 8.1 Small Screen Touch
Power connector
RTC battery
Heat sink assembly (includes replacement thermal material)
Speaker assembly
Heat sink assembly support bracket (included with heat sink assembly)
WLAN module
Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter
Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter
Battery, Li-ion
3-cell (28 WHr, 2.55 Ah)
Base enclosure
Base Enclosure for use with WLAN Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter in
North America and Latin America
Base Enclosure for use with WLAN Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter in
Europe
Base Enclosure for use with WLAN Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter in
Asia Pacific
Base Enclosure for use with WLAN Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter in
Taiwan, Korea 45 W
Base Enclosure for use with WLAN Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter in
Taiwan, Korea 65 W
Spare part number
742315-001
745026-001
741981-xx1
745421-xx1
741975-001
750721-001
741973-001
741972-001
683802-005
741980-001
741980-501
741969-001
741976-001
741971-001
741979-001
709848-005
690020-005
740722-001
741968-001
752119-001
752120-001
752121-001
752129-001
14 Chapter 3 Illustrated parts catalog
Item
(16)
Description
Base Enclosure for use with WLAN Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + Bluetooth 4.0
Combo Adapter in North America, Latin America
Base Enclosure for use with WLAN Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + Bluetooth 4.0
Combo Adapter in Europe
Base Enclosure for use with WLAN Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + Bluetooth 4.0
Combo Adapter in Asia Pacific
Base Enclosure for use with WLAN Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + Bluetooth 4.0
Combo Adapter in Taiwan, Korea 45 W
Base Enclosure for use with WLAN Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + Bluetooth 4.0
Combo Adapter in Taiwan, Korea 65 W
Corner caps (included in plastics kit)
Spare part number
752130-001
752131-001
752132-001
752133-001
752134-001
745420-001
Display components
Display components 15
Description
Display panel 25.6-cm (10.1-inch) HD, LED, antiglare SVA flat1366x768, 220 nits, 3.6 mm
For use in pearl white models
For use in ano silver models
Mass storage devices
Spare part number
742315-001
745026-001
(1)
(2)
(3)
Description
Hard Drive Hardware Kit (includes hard drive bracket, hard drive cable and screws; not illustrated)
Hard drive cable
Hard drive bracket
Hard drives
500-GB, 5400-rpm
Spare part number
741972-001
683802-005
16 Chapter 3 Illustrated parts catalog
Miscellaneous parts
Description
AC adapters
65 W Smart nPFC 4.5 mm connector with localized cable plug support (3- wire plug with ground pin)
65 W Smart nPFC 4.5 mm connector with localized cable plug support (3- wire plug with ground pin)
45 W NPFC Smart RC 4.5 mm NSLIM
Power cords: (3-pin, black, 1.83-m):
For use in North America
For use in Australia
For use in Europe
For use in the United Kingdom and Singapore
Power cord for use in Italy
Power cord for use in Thailand
Power cord for use in Japan
Power cord for use in People's Republic of China
Power cord for use in Taiwan
Power cord for use in South Korea
Power cord for use in Argentina
Power cord for use in India
Rubber Kit (includes rubber base enclosure screw covers)
Bottom caps (included in plastics kit)
Screw Kit
Spare part number
710412-001
714657-001
741727-001
490371-001
490371-011
490371-021
490371-031
490371-061
490371-201
490371-291
490371-AA1
490371-AB1
490371-AD1
490371-D01
490371-D61
741977-001
745420-001
741978-001
Sequential part number listing
CSR flag designations:
A = Mandatory
B = Optional
C = Service technician recommended
N = Non-user replaceable
Spare part number
CSR flag Description
490371-001 A
490371-011 A
Power cord for use in North America
Power cord for use in Australia
Miscellaneous parts 17
741969-001 N
741971-001 N
741972-001 N
741973-001 N
741975-001 N
741976-001 N
741977-001 N
741978-001 N
741979-001 N
741980-001 N
741980-501 N
741981-001 N
741981-031 N
741981-051 N
741981-061 N
Spare part number
CSR flag Description
490371-021 A
490371-031 A
490371-061 A
490371-201 A
490371-291 A
490371-AA1 A
490371-AB1 A
490371-AD1 A
490371-D01 A
490371-D61 A
683802-005 N
690020-005 N
709848-001 N
710412-001 N
714657-001 A
740722-001 A
741727-001 A
741968-001 N
Power cord for use in Europe
Power cord for use in the United Kingdom
Power cord for use in Italy
Power cord for use in Thailand
Power cord for use in Japan
Power cord for use in People's Republic of China
Power cord for use in Taiwan
Power cord for use in South Korea
Power cord for use in Argentina
Power cord for use in India
500 GB 5400 RPM SATA RAW 7mm
WLAN Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + Bluetooth 4.0 Combo Adapter
WLAN Realtek RTL8188EE 802.11bgn Wi-Fi Adapter
65W Adapter nPFC SMART S-3P 4.5 mm
65W Adapter nPFC SMART 4.5mm EM
3 Cell 28 WHr 2.55 AH LI MR03028-CL
45W Adapter NPFC SMART RC 4.5mm NSLIM
Base Enclosure for use with WLAN Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter in North
America and Latin America
Power connector
Heat sink assembly
Hard drive hardware kit
Power button board with cable
TouchPad board in ano silver (includes cable)
RTC battery
Rubber Kit (includes rubber base enclosure screw covers)
Screw kit
Speaker kit
Windows 8.1 small screen touch with Office Home and Student 2013
Windows 8.1 small screen touch with Office Home and Student 2013 Standard
Top cover with keyboard and TouchPad ano silver for use in the United States
Top cover with keyboard and TouchPad ano silver for use in the United Kingdom
Top cover with keyboard and TouchPad ano silver for use in France
Top cover with keyboard and TouchPad ano silver for use in Italy
18 Chapter 3 Illustrated parts catalog
Spare part number
CSR flag Description
745421-031 N
745421-051 N
745421-061 N
745421-071 N
745421-141 N
745421-161 N
745421-171 N
745421-211 N
745421-251 N
745421-281 N
745421-291 N
745421-AB1 N
745421-AD1 N
745421-B31 N
745421-BA1 N
745421-DB1 N
741981-071 N
741981-141 N
741981-161 N
741981-171 N
741981-211 N
741981-251 N
741981-281 N
741981-291 N
741981-AB1 N
741981-AD1 N
741981-B31 N
741981-BA1 N
741981-DB1 N
741981-FL1 N
742315-001 N
745026-001 N
745420-001 N
745421-001 N
Top cover with keyboard and TouchPad ano silver for use in Spain
Top cover with keyboard and TouchPad ano silver for use in Turkey
Top cover with keyboard and TouchPad ano silver for use in Latin America
Top cover with keyboard and TouchPad ano silver for use in Saudi Arabia
Top cover with keyboard and TouchPad ano silver for use in Hungary
Top cover with keyboard and TouchPad ano silver for use in Russia
Top cover with keyboard and TouchPad ano silver for use in Thailand
Top cover with keyboard and TouhPad ano silver for use in Japan
Top cover with keyboard and TouchPad ano silver for use in Taiwan
Top cover with keyboard and TouchPad ano silver for use in South Korea
Top cover with keyboard and TouchPad ano silver for use in Europe
Top cover with keyboard and TouchPad ano silver for use in Adriatics
Top cover with keyboard and TouchPad ano silver for use in English/French
Top cover with keyboard and TouchPad ano silver for use in Czech/Slovic regions
Hinge up, 10.1 with HD LED Touchscreen with webcam in pearl white
Hinge up, 10.1 with HD LED Touchscreen with webcam in ano silver
Plastics kit, bottom caps
Top cover with keyboard and TouchPad pearl white for use in the United States
Top cover with keyboard and TouchPad pearl white for use in the United Kingdom
Top cover with keyboard and TouchPad pearl white for use in France
Top cover with keyboard and TouchPad pearl white for use in Italy
Top cover with keyboard and TouchPad pearl white for use in Spain
Top cover with keyboard and TouchPad pearl white for use in Turkey
Top cover with keyboard and TouchPad pearl white for use in Latin America
Top cover with keyboard and TouchPad pearl white for use in Saudi Arabia
Top cover with keyboard and TouchPad pearl white for use in Hungary
Top cover with keyboard and TouchPad pearl white for use in Russia
Top cover with keyboard and TouchPad pearl white for use in Thailand
Top cover with keyboard and TouchPad pearl white for use in Japan
Top cover with keyboard and TouchPad pearl white for use in Taiwan
Top cover with keyboard and TouchPad pearl white for use in South Korea
Top cover with keyboard and TouchPad pearl white for use in Europe
Top cover with keyboard and TouchPad pearl white for use in the Adriatics
Top cover with keyboard and TouchPad pearl white for use in English/French
Sequential part number listing 19
Spare part number
745421-FL1 N
745422-BA1 N
750721-001 N
752119-001 N
752120-001 N
752121-001
752129-001
752130-001
752131-001
752132-001
752133-001
752134-001
CSR flag Description
N
N
N
N
N
N
N
Top cover with keyboard and TouchPad pearl white for use in Czech/Slovic regions
Top cover with keyboard and TouchPad ano silver for use in Adriatics
TouchPad board pearl white with cable
Base Enclosure for use with WLAN Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter in Europe
Base Enclosure for use with WLAN Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter in Asia
Pacific
Base Enclosure for use with WLAN Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter in Taiwan,
Korea 45 W
Base Enclosure for use with WLAN Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter in Taiwan,
Korea 65 W
Base Enclosure for use with WLAN Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + Bluetooth 4.0
Combo Adapter in North America, Latin America
Base Enclosure for use with WLAN Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + Bluetooth 4.0
Combo Adapter in Europe
Base Enclosure for use with WLAN Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + Bluetooth 4.0
Combo Adapter in Asia Pacific
Base Enclosure for use with WLAN Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + Bluetooth 4.0
Combo Adapter in Taiwan, Korea 45 W
Base Enclosure for use with WLAN Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + Bluetooth 4.0
Combo Adapter in Taiwan, Korea 65 W
20 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Flat-bladed screwdriver
● Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.
Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.
Tools required 21
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”
22 Chapter 4 Removal and replacement procedures preliminary requirements
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, and then degrade in the internal layers, reducing its life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Use nonmagnetic tools.
Before touching an electronic component, discharge static electricity by using the guidelines described in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different activities.
CAUTION: A product can be degraded by as little as 700 V.
Event
Walking across carpet
Walking across vinyl floor
Motions of bench worker
Removing DIPS from plastic tube
Removing DIPS from vinyl tray
Removing DIPS from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
Typical electrostatic voltage levels
Relative humidity
10%
35,000 V
40%
15,000 V
12,000 V
6,000 V
2,000 V
11,500 V
5,000 V
800 V
700 V
4,000 V
14,500 V
26,500 V
21,000 V
5,000 V
20,000 V
11,000 V
55%
7,500 V
3,000 V
400 V
400 V
2,000 V
3,500 V
7,000 V
5,000 V
Service considerations 23
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.
● Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
Styrofoam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.
24 Chapter 4 Removal and replacement procedures preliminary requirements
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
● When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive strips must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
● Antistatic tapes
● Antistatic smocks, aprons, and sleeve protectors
● Conductive bins and other assembly or soldering aids
● Nonconductive foam
● Conductive tabletop workstations with ground cords of one megohm resistance
● Static-dissipative tables or floor mats with hard ties to the ground
● Field service kits
● Static awareness labels
● Material-handling packages
● Nonconductive plastic bags, tubes, or boxes
● Metal tote boxes
● Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material
Antistatic plastic
Carbon-loaded plastic
Metallized laminate
Use
Bags
Floor mats
Floor mats
Voltage protection level
1,500 V
7,500 V
5,000 V
Service considerations 25
5 Removal and replacement procedures for
Customer Self-Repair parts
CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location.
Component replacement procedures
NOTE: Please read and follow the procedures described here to access and replace Customer Self-
Repair parts successfully.
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
26 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Battery
Description
3-cell, 27 WHr, 2.55 Ah Li-ion battery
Spare part number
740722-001
Before removing the battery, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
To remove the battery:
CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work and shut down the computer through
Windows before removing the battery.
1.
Turn the computer upside down on a flat surface.
2.
Slide the battery lock latch (1) to release the battery lock.
3.
Slide the battery release latch (2) to release the battery.
4.
Slide the battery out (3) and remove it from the computer.
Component replacement procedures 27
6 Removal and replacement procedures for
Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 61 screws that must be removed, replaced, or loosened when servicing
Authorized Service Provider only parts. Make special note of each screw size and location during removal and replacement.
28 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Top cover
NOTE: Top cover spare part kits include the touchpad assembly.
Description
Ano silver for use in the United States
Ano silver for use in the United Kingdom
Ano silver for use in France
Ano silver for use in Italy
Ano silver for use in Spain
Ano silver for use in Turkey
Ano silver for use in Latin America
Ano silver for use in Saudi Arabia
Ano silver for use in Hungary
Ano silver for use in Russia
Ano silver for use in Thailand
Ano silver for use in Japan
Ano silver for use in South Korea
Ano silver for use in Europe
Ano silver for use in the Adriatics
Ano silver for use in English/French
Ano silver for use in the Czech/Slovic regions
Pearl white for use in the United States
Pearl white for use in the United Kingdom
Pearl white for use in France
Pearl white for use in Italy
Pearl white for use in Spain
Pearl white for use in Turkey
Pearl white for use in Latin America
Pearl white for use in Saudi Arabia
Pearl white for use in Hungary
Pearl white for use in Russia
Pearl white for use in Thailand
Pearl white for use in Japan
Pearl white for use in Taiwan
Pearl white for use in South Korea
Spare part number
741981-DB1
741981-FL1
745421-001
745421-031
745421-051
745421-061
745421-071
745421-141
745421-161
745421-171
745421-211
745421-251
745421-281
745421-291
745421-AB1
745421-AD1
741981-001
741981-031
741981-051
741981-061
741981-071
741981-141
741981-161
741981-171
741981-211
741981-251
741981-281
741981-291
741981-AD1
741981-B31
741981-BA1
Component replacement procedures 29
Description
Pearl white for use in Europe
Pearl white for use in the Adriatics
Pearl white for use in English/French
Pearl white for use in the Czech/Slovic regions
Spare part number
745421-B31
745421-BA1
745421-DB1
745421-FL1
Before removing the top cover, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
4.
Remove the battery (see
Remove the top cover:
1.
Position the computer upside-down with the front toward you.
30 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2.
Remove the following covers and screws that secure the top cover to the computer:
NOTE: Rubber screw covers are available in the Rubber Kit, spare part number 741977-001.
(1) 2 rubber screw covers from the corner caps
(2) 2 screws from the corner caps
(3) Both corner caps
Component replacement procedures 31
3.
Remove the following covers and screws that secure the top cover to the computer:
(1) 2 screws under removed corner caps
(2) 2 screws inside the battery bay
4.
Remove 12 screws from the bottom of the computer.
5.
Position the computer upright and open it as far as possible.
32 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
6.
Pry the top cover off the computer to disengage it.
NOTE: Begin by attempting to pry the top cover loose near the display hinges.
7.
Lift the top of the top cover (1), and the lift the top cover up slightly to gain access to the connected keyboard and touchpad cables and connectors underneath.
CAUTION: To avoid damage to the cable and connector, make sure not to disconnect the cable when you lift the top cover from the computer.
8.
Lift the keyboard cable connector (2) disconnect the keyboard cable (3) from the system board.
Component replacement procedures 33
9.
Lift the touchpad cable connector (4) disconnect the touchpad cable (5) from the system board, and then remove the top cover from the computer.
Reverse this procedure to install the top cover.
34 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Touchpad
Description
Touchpad
Spare part number
721518-001
Before removing the touchpad, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 27 ).
5.
Remove the following components:
▲
Top cover (see Top cover on page 29 )
Remove the function board:
1.
Position the top cover upside-down.
2.
Remove the 2 Phillips screws (1) that secure the touchpad to the top cover.
3.
Remove the touchpad from the top cover (2).
4.
Guide the cable (3) through the opening in the top cover.
Reverse this procedure to install the touchpad.
Component replacement procedures 35
Power button board
Description
Power button board assembly
Spare part number
721531-001
Before removing the power button board, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
4.
Remove the battery (see
5.
Remove the following components:
▲
Top cover (see Top cover on page 29 )
Remove the power button board:
1.
Position the top cover upside-down.
2.
Disconnect the cable from the system board (1).
3.
Remove the Phillips screw (2) that secures the power button board to the base enclosure.
4.
Lift the top side of the board up at an angle, and then lift board out from under the tab to remove it from the top cover (3).
Reverse this procedure to install the power button board.
36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Display assembly
All display assemblies include WLAN antenna transceivers and cables.
Description
Display assembly 25.6-cm (10.1-inch) HD, LED, antiglare SVA flat1366x768, 220 nits, 3.6 mm
742315
For use in pearl white models
For use in ano silver models
Spare part number
742315-001
745026-001
Before removing the display assembly, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 27 ).
5.
Remove the following components: a.
Top cover (see Top cover on page 29 )
b.
Power button board
Remove the display assembly:
1.
Place the computer upright and open as far as possible.
2.
Lift the video cable connector from the system board (1).
Component replacement procedures 37
3.
Disconnect the webcam cable from the system board (2) and remove the video cable from the base enclosure (3).
4.
Lift the power connector from the base enclosure.
38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
5.
Remove the WLAN antenna cables from the tabs (1) and the routing path (2) in the base enclosure.
6.
Remove the 4 screws (1) from the display hinges.
Component replacement procedures 39
7.
Lift the display assembly straight up and remove it (2).
CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly.
Failure to properly route the antennas can result in degradation of the computer's wireless performance.
Reverse this procedure to install the display assembly.
40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Speaker assembly
Description
Speaker assembly
Spare part number
741979-001
NOTE: You must remove the left speaker to remove to function board cable.
Before removing the speaker assembly, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 27 ).
5.
Remove the following components:
▲
Top cover (see Top cover on page 29 )
Remove the speaker assembly:
1.
Position the base enclosure with the speakers in front..
2.
Disconnect the speaker cable from the system board (1).
3.
Remove the 3 Phillips screws that secure the speakers to the base enclosure (2).
4.
Remove the speaker cables from the clips built into the base enclosure (3).
5.
Remove the speakers from the computer (4).
Component replacement procedures 41
Reverse this procedure to install the speaker assembly.
Hard drive
Description
500-GB, 5400-rpm
Spare part number
683802-005
Before removing the hard drive, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
4.
Remove the battery (see
5.
Remove the following components: a.
Top cover (see Top cover on page 29 )
b.
Speaker assembly
To remove a hard drive:
1.
Position the computer upside down on a flat surface.
Remove the 4 Phillips screws that secure the hard drive to the chassis (1).
2.
Lift the hard drive (2) out of the hard drive bay.
42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3.
Disconnect the hard drive cable (3).
4.
To remove the hard drive from the hard drive cover, remove the 4 Phillips PM3.0×4.0 screws (1) that secure the cover to the drive, and then lift the cover straight up and off the hard drive (2).
Reverse this procedure to install a hard drive.
System board
Description
Windows 8.1 small screen touch with Office Home and Student 2013
Windows 8.1 small screen touch with Office Home and Student 2013 Standard
Spare part number
741980-001
741980-501
Component replacement procedures 43
Before removing the system board, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
4.
Remove the battery (see
5.
Remove the following components: a.
Top cover (see Top cover on page 29 )
b.
Power button board c.
Display assembly d.
Speaker assembly e.
Hard drive (see Hard drive on page 42 )
When replacing the system board, be sure to remove the following components from the defective system board and install on the replacement system board:
● WLAN/Bluetooth module (see
WLAN/Bluetooth combo card on page 50 )
Remove the system board:
1.
Position the computer upright with the front toward you.
2.
Remove the 4 Phillips screws that secure the system board to the computer.
3.
Lift the left side of the system board up at an angle (1).
44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4.
Pull the system board up and toward the left to remove it from the computer (2).
NOTE: The power cable and hard drive cable connect to connectors on the bottom of the system board. When you remove the system board, the power cable will be removed from its routing path and both cables will remain connected to the system board.
Reverse this procedure to install the system board.
Component replacement procedures 45
Power cable
The power cable spare part number is 741969-001.
Before removing the power cable, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
4.
Remove the battery (see
5.
Remove the following components: a.
Top cover (see Top cover on page 29 )
b.
Power button board c.
Display assembly d.
Speaker assembly e.
Hard drive (see Hard drive on page 42 )
f.
System board
Remove the power cable:
1.
Position the system board upside-down.
2.
Disconnect the power cable from the bottom of the system board.
Reverse this procedure to install the power cable.
46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
RTC battery
Description
RTC battery
Spare part number
741976-001
Before removing the RTC battery, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 27 ).
5.
Remove the following components: a.
Top cover (see Top cover on page 29 )
b.
Power button board c.
Display assembly d.
Speaker assembly e.
Hard drive (see
) f.
System board
Remove the RTC battery:
1.
Position the system board upside-down.
2.
Use a thin screwdriver or similar tool to pry the battery out of the socket (1).
Component replacement procedures 47
3.
Remove the battery from the socket (2).
Reverse this procedure to install the RTC battery.
Hard drive cable
The hard drive cable spare part number is 721510-001.
Before removing the hard drive cable, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
4.
Remove the battery (see
5.
Remove the following components: a.
Top cover (see Top cover on page 29 )
b.
Power button board c.
Display assembly d.
Speaker assembly e.
Hard drive (see Hard drive on page 42 )
f.
System board
Remove the hard drive cable:
1.
Position the system board upside-down.
48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2.
Disconnect the hard drive cable from the bottom of the system board.
Reverse this procedure to install the hard drive cable.
Component replacement procedures 49
WLAN/Bluetooth combo card
Select models use a card that provides both WLAN and Bluetooth functionality.
Description
Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter
Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter
Spare part number
709848-005
690020-005
Before removing the WLAN module, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
4.
Remove the battery (see
5.
Remove the following components: a.
Top cover (see Top cover on page 29 )
b.
Power button board c.
Display assembly d.
Speaker assembly e.
Hard drive (see Hard drive on page 42 )
f.
System board
Remove the WLAN module:
1.
Position the system board upside-down.
2.
The WLAN antenna cables (1) were disconneted from the terminals on the WLAN module during the display assembly removal.
3.
Remove the Phillips screw (2) that secures the WLAN module to the computer. (The edge of the module opposite the slot rises away from the computer.)
50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4.
Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
Component replacement procedures 51
Heat sink assembly
Description
Heat sink assembly
Spare part number
741971-001
Before removing the heat sink assembly, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
4.
Remove the battery (see
5.
Remove the following components: a.
Top cover (see Top cover on page 29 )
b.
Power button board c.
Display assembly d.
Speaker assembly e.
Hard drive (see Hard drive on page 42 )
f.
System board
Remove the heat sink assembly:
1.
Position the system board upside-down.
2.
Loosen the 3 capture screws (1) securing the heat sink to the system board.
52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3.
Lift the heat sink from the system board (2).
Reverse this procedure to install the heat sink assembly.
Component replacement procedures 53
7 Using Setup Utility (BIOS) and HP PC
Hardware Diagnostics (UEFI)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup
Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Starting Setup Utility (BIOS)
To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc , and then press f10 .
NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn + esc (if you are already in Windows) or by using Setup Utility (BIOS).
1.
Start Setup Utility (BIOS) (see
Starting Setup Utility (BIOS) on page 54
).
2.
Use the arrow keys to select Main.
3.
To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select Exit Discarding Changes, and then press enter.
4.
Select Yes.
54 Chapter 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the
AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.
From the Start screen, type hp support assistant, and then select the HP Support
Assistant app.
2.
Click Updates and tune-ups, and then click Check for HP updates now.
3.
Follow the on-screen instructions.
4.
At the download area, follow these steps: a.
Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. If the update is more recent than your BIOS, make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.
b.
Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps:
1.
From the Start screen, type file, and then select File Explorer.
2.
Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.
Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update.
4.
Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5.
Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
Using HP PC Hardware Diagnostics (UEFI) 55
To start HP PC Hardware Diagnostics UEFI:
1.
Turn on or restart the computer, quickly press esc , and then press f2 .
The BIOS searches three places for the diagnostic tools, in the following order: a.
Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 56
.
b.
Hard drive c.
BIOS
2.
When the diagnostic tool opens, click the type of diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc .
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.
1.
Go to http://www.hp.com
.
2.
Click Support & Drivers, and then click the Drivers & Downloads tab.
3.
Enter the product name in the text box, and then click Go.
4.
Select your computer model, and then select your operating system.
5.
In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
56 Chapter 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)
8 Backing up, restoring, and recovering
This chapter provides information about the following processes:
● Creating recovery media and backups
● Restoring and recovering your system
Creating recovery media and backups
1.
After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.
HP Recovery media you create will provide the following recovery options:
● System Recovery—Reinstalls the original operating system and the programs that were installed at the factory.
● Minimized Image Recovery—Reinstalls the operating system and all hardware-related drivers and software, but not other software applications.
● Factory Reset—Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.
See
Creating HP Recovery media on page 57 .
2.
Use the Windows tools to create system restore points and create backups of personal information. For more information and steps, see Help and Support. From the Start screen, type help
, and then select Help and Support.
Creating HP Recovery media
HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory, and then configures the settings for the programs. HP
Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.
● Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.
● HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required.
● To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE
(rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or instead you can use a high-quality blank USB flash drive.
● If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased
Creating recovery media and backups 57
separately) to create recovery discs, or you can obtain recovery discs for your computer from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support , select your country or region, and follow the on-screen instructions. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a
USB port on an external device, such as a USB hub.
● Be sure that the computer is connected to AC power before you begin creating the recovery media.
● The creation process can take up to an hour or more. Do not interrupt the creation process.
● If necessary, you can exit the program before you have finished creating all of the recovery
DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP
Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.
To create HP Recovery media:
IMPORTANT: For tablets, connect to the keyboard dock before beginning these steps (select models only).
1.
From the Start screen, type recovery, and then select HP Recovery Manager.
2.
Select Recovery Media Creation, and then follow the on-screen instructions.
If you ever need to recover the system, see
Recovering using HP Recovery Manager on page 59 .
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation and level of expertise:
● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information and steps, see Help and Support. From the Start screen, type help, and then select Help and Support.
● If you need to correct a problem with a preinstalled application or driver, use the Drivers and
Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver.
From the Start screen, type recovery, select HP Recovery Manager, select Drivers and
Applications Reinstall, and then follow the on-screen instructions.
● If you want to reset your computer using a minimized image, you can choose the HP Minimized
Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications.
Other applications included in the image continue to be available for installation through the
Drivers and Applications Reinstall option in HP Recovery Manager.
For more information, see Recovering using HP Recovery Manager on page 59
.
● If you want to recover the computer's original factory partitioning and content, you can choose the System Recovery option from the HP Recovery partition (select models only) or use the HP
Recovery media that you have created. For more information, see
. If you have not already created recovery media, see
HP Recovery media on page 57 .
58 Chapter 8 Backing up, restoring, and recovering
● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see
Recovering using HP Recovery Manager on page 59
.
● If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option.
For more information, see
Removing the HP Recovery partition on page 60 .
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you created or by using the HP Recovery partition (select models
only). If you have not already created recovery media, see Creating HP Recovery media on page 57
.
Using HP Recovery media, you can choose from one of the following recovery options:
● System Recovery—Reinstalls the original operating system, and then configures the settings for the programs that were installed at the factory.
● Minimized Image Recovery (select models only)—Reinstalls the operating system and all hardware-related drivers and software, but not other software applications.
● Factory Reset—Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.
The HP Recovery partition (select models only) allows System Recovery and Minimized Image
Recovery.
What you need to know
● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer.
● Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues.
● HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see
Creating HP Recovery media on page 57 .
● To use the Factory Reset option, you must use HP Recovery media. If you have not already created recovery media, see
Creating HP Recovery media on page 57 .
● If the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support , select your country or region, and follow the on-screen instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you wish to retain.
Using the HP Recovery partition (select models only)
The HP Recovery partition (select models only) allows you to perform a system recovery or minimized image recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be used if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
Restore and recovery 59
IMPORTANT: For tablets, connect to the keyboard dock before beginning these steps (select models only).
1.
Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
2.
Choose your keyboard layout.
3.
Select Troubleshoot from the boot options menu.
4.
Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
1.
If possible, back up all personal files.
2.
Insert the HP Recovery media that you created, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See
Changing the computer boot order on page 60
.
3.
Follow the on-screen instructions.
Changing the computer boot order
If computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection for an optical drive or a USB flash drive.
To change the boot order:
1.
Insert the HP Recovery media you created.
2.
Restart the computer, quickly press esc , and then press f9 for boot options.
3.
Select the optical drive or USB flash drive you want to boot from.
4.
Follow the on-screen instructions.
Removing the HP Recovery partition
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows
Refresh option, the Windows option to remove everything and reinstall Windows, or the HP Recovery
Manager option. So before you remove the Recovery partition, create HP Recovery media; see
Creating HP Recovery media on page 57
.
Follow these steps to remove the HP Recovery partition:
1.
From the Start screen, type recovery, and then select HP Recovery Manager.
2.
Select Remove Recovery Partition, and then follow the on-screen instructions.
60 Chapter 8 Backing up, restoring, and recovering
9 Specifications
Computer specifications
Metric U.S.
Dimensions
Length
Width
Height (front to rear)
Weight
Equipped with no optical drive, 1 DIMM, hard drive, WLAN module, webcam, 3 cell battery
Input power
Operating voltage
19.45 cm
27.28 cm
2.245 cm
1.451 kg
9.4 in
13.4 in
0.9 to 1.1 in
3.2 lbs
18.5 V dc @ 3.5 A – 65 W or 19.5 V dc @ 3.33 A – 65 W or
19.5 V dc @ 2.31 A – 45 W
3.5 A or 3.33 A or 2.31 A Operating current
Temperature
Operating (writing to optical disc)
Nonoperating
Relative humidity
Operating
Nonoperating
Maximum altitude (unpressurized)
Operating (14.7 to 10.1 psia)
Nonoperating (14.7 to 4.4 psia)
5°C to 35°C
-20°C to 60°C
10% to 90%
5% to 95%
-15 m to 3,048 m
-15 m to 12,192 m
41°F to 95°F
-4°F to 140°F
50 ft to 10,000 ft
-50 ft to 40,000 ft
Shock
Operating
Nonoperating
Random vibration
125 g, 2 ms, half-sine
200 g, 2 ms, half-sine
Operating 0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate
1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate Nonoperating
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures.
Computer specifications 61
35.6-cm (10.1-in), HD+ display specifications
Active diagonal size
Resolution
Active area
PPI
Surface treatment
Contrast ratio
Response time
Brightness
Viewing angle
Backlight
Luminance uniformity @ 13 points
Lifetime (1/2 luminance)
Color coordinate (white)
Color tolerance (White)
Color tolerance (W, R, G, B)
Color gamut
Metric
35.6-cm
1600x900 (HD+)
309.399x173.952
112
Anti-glare
300:1 (typical)
8 ms
220 nits (typical)
SVA
LED
1.4 (typ), 1.6 (max)
12,000 hours
(0.313, 0.329)
+/- 0.02
+/- 0.03
45% typical
U.S.
10.1-in
62 Chapter 9 Specifications
Hard drive specifications
500-GB*
Dimensions
Height
Width
Weight
Interface type
Transfer rate
Security
Seek times (typical read, including setting)
7 mm
70 mm
101 g
SATA
100 MB/sec
ATA security
Single track
Average
3 ms
13 ms
Maximum
Logical blocks
24 ms
1,048,576,000
5400 rpm Disc rotational speed
Operating temperature
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
Specification information in Device Manager
Device Manager allows you to view and control the hardware attached to the computer, as well as provides hardware specification information.
You can also add hardware or modify device configurations using Device Manager.
NOTE: Windows 7 and Windows Vista include the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Windows Help and
Support for more information.
After you open Device Manager, drill-down to a device and double-click it to access its properties.
To access Device Manager in Windows 8:
1.
From the Start screen, type control, and then select Control Panel.
2.
Select System and Security, and then in the System area, click Device Manager.
A list display all the devices installed in your computer.
To access Device Manager in Windows 7:
1.
Select Start > Computer > System properties.
2.
In the left pane, click Device Manager.
Hard drive specifications 63
10 Statement of Volatility
The purpose of this document is to provide general information regarding non-volatile memory in industry-standards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed.
HP Business Notebook PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory. The amount of nonvolatile memory present in the system depends upon the system configuration. Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business Notebook PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory. The steps below will remove personal data from the notebook
PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance & Service Guides available for HP PC products available on the product support pages at www.hp.com
.
1.
Follow steps (a) through (I) below to restore the nonvolatile memory that can contain personal data. Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended.
a.
Enter BIOS (F10) Setup by powering on the system and pressing F10 when prompted near the bottom of the display, or press the ESC key to display the start up menu, then press
F10 . If the system has a BIOS administrator password, enter the password at the prompt.
b.
Select the File menu, then Restore Defaults.
c.
Select the System Configuration menu, then Restore Security Defaults.
d.
If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select the tag that has been set. Press the spacebar once to clear the tag, then press Enter to return to the prior menu.
e.
If a DriveLock password is set, select the Security menu, scroll down to DriveLock, then select DriveLock password. Select the desired hard drive. Click Disable protection, enter the existing master DriveLock password, then press Enter to confirm and return to the prior menu. Repeat this procedure if more than one hard drive has a DriveLock password.
f.
If an Automatic DriveLock password is set, select the Security menu, scroll down to
Automatic DriveLock, then select the desired hard drive and disable protection. Repeat this procedure if more than one hard drive has an Automatic DriveLock password.
g.
Select the File menu, then Reset BIOS Security to factory default. Click yes at the warning message.
h.
Select the File menu, then Save Changes and Exit.
i.
Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint sensor, one or two prompts will appear. One to clear the TPM and the other to Reset
Fingerprint Sensor; press F1 to accept or F2 to reject.
64 Chapter 10 Statement of Volatility
If the HP notebook model number ends in a ‘p’ or ‘w’ and includes Intel® Centrino with
VProTM, reboot the PC and enter BIOS Setup by pressing F10 when prompted. Select
System Configuration, then AMT Options. Then select Unconfigure AMT on next boot.
Select Save then Yes. Select the File menu, and then select Save Changes and Exit.
Reboot the system and confirm that you want to unconfigure AMT.
j.
If the optional Intel® Anti-Theft Technology (AT) was activated, contact the provider to deactivate it.
k.
If the optional Absolute® Software Computrace® management and tracking service was activated on the notebook PC, contact the provider to deactivate it.
l.
Remove all power and system batteries for at least 24 hours.
2.
Remove and retain the storage drive or clear the contents of the drive.
a.
Hard Disk Drive (HDD)
Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that, ideally, is U.S. Department of Defense (DOD) 5220.22-M approved.
To run HP Disk Sanitizer, enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display, or press ESC to display the start up menu, then press F10 . Select the Security menu and scroll down to the Utilities menu. Select Disk
Sanitizer and select the desired drive. For a higher level of protection, select Optimum.
NOTE: This process will take a long time, and the amount of time varies based on the hard drive capacity.
b.
Solid State Drive (SSD)
Clear the SSD contents by using the BIOS Setup Secure Erase command option, or by using a third party utility designed to erase data from an SSD. To run Secure Erase, enter
BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display. Select the Security menu and scroll down to the Utilities menu. Select
Secure Erase and select the desired hard drive.
65
Non-volatile memory usage
Non Volatile
Memory Type
Amount
(Size)
Does this memory store customer data?
256 Bytes No
Does this memory retain data when power is removed?
Yes Real Time
Clock (RTC) battery backed-up
CMOS configuration memory
(CMOS)
Controller
(NIC)
EEPROM
64 Kbytes
(not customer accessible)
No Yes
Keyboard
ROM
DIMM Serial
Presence
Detect (SPD) configuration data
System BIOS
64 Kbytes
(not customer accessible)
No
256 Bytes per memory module,
128 Bytes programma bl e (not customer accessible)
4 to 5
MBytes
No
Yes
Yes
Yes
Yes
What is the purpose of this memory?
How is data input into this memory?
Stores system date and time and limited keyboard controller data.
Using the F10 Setup utility or changing the
Microsoft® Windows® date & time.
How is this memory write protected?
This memory is not write-protected. HP recommends password protecting the F10 Setup utility.
Store NIC configuration and NIC firmware.
Stores memory module information.
Using a utility from the
NIC vendor that can be run from DOS.
Stores firmware code
(keyboard, mouse, & battery
.
management)
Programmed at the factory. Code is updated when the system BIOS is updated.
Programmed by the memory vendor.
A utility is required to write data to this memory and is available from NIC vendor. Writing data to this ROM in an inappropriate manner will render the NIC nonfunctional.
A utility is required for writing data to this memory and is available on the HP website. Writing data to this ROM in an inappropriate manner can render the PC nonfunctional.
Data cannot be written to this memory when the module is installed in a PC. The specific write protection method varies by memory vendor.
Intel
Management
Engine
Firmware
1.5 or
5MByte
Yes Yes
Store system
BIOS code and PC configuration data.
Stores
Management
Engine Code,
Settings,
System BIOS code is programmed at the factory. Code is updated when the system BIOS is updated.
Configuration data and settings are input using the F10 setup utility or a custom utility.
Management Engine
Code is programmed at the factory. Code is updated via Intel secure
A utility is required for writing data to this memory and is available on the HP website. Writing data to this ROM in an inappropriate manner can render the PC nonfunctional.
The Intel chipset is configured to enforce
HW protection to block all direct read/
66 Chapter 10 Statement of Volatility
(present only in models ending in a ‘p’ or ‘w’ or with
Intel Centrino
Pro technology)
Bluetooth flash 2Mbit
802.11 WLAN
EEPROM
Web camera
4kb to 8kb
64K bit
No
No
No
Yes
Yes
Yes
Fingerprint reader
512kByte
Flash
Yes Yes
Provisioning
Data and iAMT third party data store.
Stores
Bluetooth configuration and firmware.
Stores configuration and calibration data.
Store Web
Cam configuration and firmware.
Stores fingerprint templates.
firmware update utility.
Unique Provisioning
Data can be entered at the factory or by an administrator using the
Management Engine
(MEBx) setup utility.
The third party data store contents can populated by a remote management console or local applications registered by an administrator to have access to the space.
Programmed at the factory. Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor.
write access to this area. An Intel utility is required for updating the firmware. Only firmware updates digitally signed by
Intel can be applied using this utility.
Programmed at the factory. Tools for writing data to this memory are not made public.
Using a utility from the device manufacturer that can be run from
Windows.
By enrolling in HP
ProtectTools Security
Manager.
A utility is required for writing data to this memory and is made available through newer versions of the driver if the flash requires an upgrade.
A utility is required for writing data to this memory and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue.
A utility is required for writing data to this memory and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue.
Only a digitally signed application can make the call to write to the flash.
Non-volatile memory usage 67
Questions and answers
1.
How can the BIOS settings be restored (returned to factory settings)?
a.
Turn on or restart the computer and press F10 when prompted near the bottom of the display.
b.
Select File, then select Restore defaults.
c.
Follow the on-screen instructions.
d.
Select File, save changes and exit, then press Enter .
2.
What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory module? How would this data be written?
The DIMM SPD memory contains information about the memory module such as size, serial number, data width, speed/timing, voltage and thermal information. This information is written by the module manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is installed in a PC. Third party tools do exist that can write to the EEPROM when the memory module is not installed in a PC. There are various third party tools available to read SPD memory.
3.
Does the “Firmware Hub for System BIOS” contain the BIOS program? Is this chip writable, and if so how?
The Firmware Hub does contain the BIOS program and is writable. A utility is required to perform the write function.
4.
In some PC systems, the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer. Is this true for these BIOS chips?
Yes, they are flash memory chips.
5.
What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC configuration data.
6.
Does resetting the CMOS configuration memory return the PC back to factory defaults?
The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their factory settings. To return these system data and configuration defaults to factory settings, refer to question and answer 1 and follow the instructions for returning the BIOS settings to factory defaults.
68 Chapter 10 Statement of Volatility
11 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to
120 volts ac, or from 220 to 240 volts ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for all countries and regions
The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.5 m (5.0 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320
Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for specific countries and regions
Country/region
Argentina
Australia
Austria
Belgium
Brazil
Canada
Chile
Denmark
Finland
France
Germany
India
Israel
Italy
Accredited agency
FIMKO
UTE
VDE
ISI
SII
IMQ
IRAM
SAA
OVE
CEBEC
ABNT
CSA
IMQ
DEMKO
Applicable note number
1
1
1
1
1
1
1
2
1
1
1
1
1
1
Requirements for all countries and regions 69
Country/region Accredited agency Applicable note number
Japan
The Netherlands
New Zealand
Norway
The People's Republic of China
Saudi Arabia
Singapore
South Africa
South Korea
Sweden
JIS
KEMA
SANZ
NEMKO
CCC
SASO
PSB
SABS
KTL
SEMKO
1
1
5
1
1
1
3
1
4
7
Switzerland
Taiwan
Thailand
The United Kingdom
SEV
BSMI
TISI
ASTA
1
6
1
1
The United States UL 2
1.
The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
2.
The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.
3.
The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm2 or 1.25mm2 conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
4.
The flexible cord must be Type RVV, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the CCC certification mark.
5.
The flexible cord must be Type H05VV-F 3X0.75mm2 conductor size. KTL logo and individual approval number must be on each element. Corset approval number and logo must be printed on a flag label.
6.
The flexible cord must be Type HVCTF 3X1.25mm2 conductor size. Power cord set fittings (appliance coupler, cable, and wall plug) must bear the BSMI certification mark.
7.
For 127 V ac, the flexible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3X0.75/1.00mm2 conductor size, with plug BS 1363/A with BSI or ASTA marks.
70 Chapter 11 Power cord set requirements
12 Recycling
Battery
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http:// www.hp.com/recycle.
Battery 71
Index
A
AC adapter, spare part numbers
action keys
adapter
antennas
audio-out (headphone)/audio-in
B
base enclosure
base enclosure, spare part
battery
battery cable
removal 48 spare part number 48
battery cover, identifying 11 battery lock latch, identifying 11 battery release latch 11
BIOS
Bluetooth card
boot order changing HP Recovery
buttons
C cable
cables, service considerations 22
caps lock light, identifying 8
chipset, product description 1
components
connectors, service
D deleted files
diskette drive
display assembly
removal 37 spare part numbers 37
display components, spare part
display panel
drives
E
Ethernet, product description 1
external media cards, product
F fan/heat sink assembly
function board
removal 35 spare part number 35
G
graphics, product description 1
grounding equipment and
H hard drive
spare part number 18 spare part numbers 14, 16, 18
Hard Drive Hardware Kit, spare
HDMI port
heat sink
heat sink assembly
HP PC Hardware Diagnostics
(UEFI)
HP Recovery Manager
HP Recovery media
HP Recovery partition
I internal display switch,
72 Index
internal microphones, identifying
J jacks audio-out (headphone)/audio-in
K keyboard
keys
L labels
lights
M mass storage devices, spare part
memory card reader, identifying
memory module
microphone (audio-in) jack
minimized image
creating 59 minimized image recovery 59
N
O operating system, product
optical drive
P
pointing device, product
ports
power button board
power button board assembly
power cable
removal 46 spare part number 46
power connector
power connector, identifying 4
power cord
power lights, identifying 5, 8
power requirements, product
processor
product description
audio 1 chipset 1 display panel 1
pointing devices 2 ports 2 power requirements 2
processors 1 product name 1, 2
restore media 2 security 2 serviceability 2
webcam 1 wireless 1 product name 1, 2
product name and number,
R recovery
recovery media
creating using HP Recovery
recovery partition
regulatory information
regulatory label 12 wireless certification labels 12
removal/replacement
procedures, Authorized Service
procedures, Customer Self-
restore
RJ-45 (network) jack, identifying
Index 73
RTC battery
removal 47 spare part number 14, 18, 47
S
Screw Kit, spare part number 17,
security cable slot, identifying 5
security, product description 2
serial number 11 serial number, computer 11
service labels
serviceability, product
slots
memory card reader 5 security cable 5
speaker assembly
speakers
specifications
supported discs
system board
system restore point
T
top cover
spare part number 14, 29 spare part numbers 14, 18,
TouchPad
touchpad board
TouchPad button board
traveling with the computer 12
U
V
W webcam
Windows
File History 58 restoring files 58
wireless antennas
wireless certification label 12
wireless, product description 1
WLAN
WLAN/Bluetooth combo card
74 Index
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