HP Compaq Presario,Presario 5010 Specifications

United States
Compaq Presario Internet PC 5000 Series Computers
Models: 5UV430, 5WV450, 5WV451, 5WV452, 5WV461, 5WV490, 5000EA, 5004EA, 5008EA, 5012EA, 5016EA, 5020EA,
5024EA, 5028EA, 5032EA, 5002LA, 5004LA, 5006LA, 5009SR, 5007SR, 5007CL, 5008US, 5008CA, 5010US, 5007R, 5009R,
5011R, 5010CA, 5012CA, 5009CL, 5010CA, 5012CA, 5011CL, 5011R, 5012US, 5014US, 5014CA, 5004UK, 5004FR, 5007EA,
5008EA, 5011DK, 5011SE, 5012SE, 5014EA, 5014FR, 5014UK, 5016EA, 5016NL, 5006CL, 5016SE, 5016SW, 5016SZ,
5017DK, 5017EA, 5020NL, 5020PT, 5024FR, 5028BE, 5028EU, 5028ES, 5028UK, 5029EA, 5029DK, 5031EA, 5032BE,
5032SZ, 5032UK, 5016SZ, 5017DK, 5017EA, 5020NL, 5020PT, 5024FR, 5028BE, 5028EU, 5028ES, 5028UK, 5029EA,
5029DK, 5031EA, 5032BE, 5032SZ, 5032UK, 5016SW
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT
PROCEDURES
JUMPER AND SWITCH
INFORMATION
SPECIFICATIONS
See the Notice for copyright and trademark
information, and the Preface for symbol conventions
and Technician Notes.
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To report a technical problem, contact your Regional
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For content comments or questions, contact Tech
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United States
Compaq Presario Internet PC 5000 Series Computers
Models: 5UV430, 5WV450, 5WV451, 5WV452, 5WV461, 5WV490, 5000EA, 5004EA, 5008EA, 5012EA, 5016EA, 5020EA,
5024EA, 5028EA, 5032EA, 5002LA, 5004LA, 5006LA, 5009SR, 5007SR, 5007CL, 5008US, 5008CA, 5010US, 5007R, 5009R,
5011R, 5010CA, 5012CA, 5009CL, 5010CA, 5012CA, 5011CL, 5011R, 5012US, 5014US, 5014CA, 5004UK, 5004FR, 5007EA,
5008EA, 5011DK, 5011SE, 5012SE, 5014EA, 5014FR, 5014UK, 5016EA, 5016NL, 5006CL, 5016SE, 5016SW, 5016SZ,
5017DK, 5017EA, 5020NL, 5020PT, 5024FR, 5028BE, 5028EU, 5028ES, 5028UK, 5029EA, 5029DK, 5031EA, 5032BE,
5032SZ, 5032UK, 5016SZ, 5017DK, 5017EA, 5020NL, 5020PT, 5024FR, 5028BE, 5028EU, 5028ES, 5028UK, 5029EA,
5029DK, 5031EA, 5032BE, 5032SZ, 5032UK, 5016SW
TROUBLESHOOTING
PRODUCT DESCRIPTION - INDEX
PAGE
ILLUSTRATED PARTS CATALOG
Models and Features
REMOVAL AND REPLACEMENT PROCEDURES
CPU Controls and Lights
JUMPER AND SWITCH INFORMATION
Side Access Panel
SPECIFICATIONS
Internet Keyboard Controls
PRODUCT DESCRIPTION
Rear CPU Connectors
Power Cord Set Requirements
United States
Compaq Presario Internet PC 5000 Series Computers
Models: 5UV430, 5WV450, 5WV451, 5WV452, 5WV461, 5WV490, 5000EA, 5004EA, 5008EA, 5012EA, 5016EA, 5020EA,
5024EA, 5028EA, 5032EA, 5002LA, 5004LA, 5006LA, 5009SR, 5007SR, 5007CL, 5008US, 5008CA, 5010US, 5007R, 5009R,
5011R, 5010CA, 5012CA, 5009CL, 5010CA, 5012CA, 5011CL, 5011R, 5012US, 5014US, 5014CA, 5004UK, 5004FR, 5007EA,
5008EA, 5011DK, 5011SE, 5012SE, 5014EA, 5014FR, 5014UK, 5016EA, 5016NL, 5006CL, 5016SE, 5016SW, 5016SZ,
5017DK, 5017EA, 5020NL, 5020PT, 5024FR, 5028BE, 5028EU, 5028ES, 5028UK, 5029EA, 5029DK, 5031EA, 5032BE,
5032SZ, 5032UK, 5016SZ, 5017DK, 5017EA, 5020NL, 5020PT, 5024FR, 5028BE, 5028EU, 5028ES, 5028UK, 5029EA,
5029DK, 5031EA, 5032BE, 5032SZ, 5032UK, 5016SW
PRODUCT DESCRIPTION
TROUBLESHOOTING - INDEX PAGE
TROUBLESHOOTING
Clearing CMOS
ILLUSTRATED PARTS CATALOG
Power-On Self Test (POST)
REMOVAL AND REPLACEMENT
PROCEDURES
JUMPER AND SWITCH INFORMATION
Configuration
Preparing the computer
Setup
Accessing Compaq Utilities Option
SPECIFICATIONS
Diagnostic Error Codes
Troubleshooting Without Diagnostics
Checklist for Minor Problems
Hardware Installation
Power
USB Ports
Disk Drive
Hard Drive
CD-ROM, CD-RW, and DVD Drive
Resolving Hardware Conflicts
United States
Compaq Presario Internet PC 5000 Series Computers
Models: 5UV430, 5WV450, 5WV451, 5WV452, 5WV461, 5WV490, 5000EA, 5004EA, 5008EA, 5012EA, 5016EA, 5020EA,
5024EA, 5028EA, 5032EA, 5002LA, 5004LA, 5006LA, 5009SR, 5007SR, 5007CL, 5008US, 5008CA, 5010US, 5007R, 5009R,
5011R, 5010CA, 5012CA, 5009CL, 5010CA, 5012CA, 5011CL, 5011R, 5012US, 5014US, 5014CA, 5004UK, 5004FR, 5007EA,
5008EA, 5011DK, 5011SE, 5012SE, 5014EA, 5014FR, 5014UK, 5016EA, 5016NL, 5006CL, 5016SE, 5016SW, 5016SZ,
5017DK, 5017EA, 5020NL, 5020PT, 5024FR, 5028BE, 5028EU, 5028ES, 5028UK, 5029EA, 5029DK, 5031EA, 5032BE,
5032SZ, 5032UK, 5016SZ, 5017DK, 5017EA, 5020NL, 5020PT, 5024FR, 5028BE, 5028EU, 5028ES, 5028UK, 5029EA,
5029DK, 5031EA, 5032BE, 5032SZ, 5032UK, 5016SW
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG INDEX PAGE
ILLUSTRATED PARTS CATALOG
Mass Storage Devices
REMOVAL AND REPLACEMENT
PROCEDURES
Cables
PRODUCT DESCRIPTION
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
Standard & Optional Boards
Fax/Modem
Keyboard
Miscellaneous Parts
Plastics
United States
Compaq Presario Internet PC 5000 Series Computers
Models: 5UV430, 5WV450, 5WV451, 5WV452, 5WV461, 5WV490, 5000EA, 5004EA, 5008EA, 5012EA, 5016EA, 5020EA,
5024EA, 5028EA, 5032EA, 5002LA, 5004LA, 5006LA, 5009SR, 5007SR, 5007CL, 5008US, 5008CA, 5010US, 5007R, 5009R,
5011R, 5010CA, 5012CA, 5009CL, 5010CA, 5012CA, 5011CL, 5011R, 5012US, 5014US, 5014CA, 5004UK, 5004FR, 5007EA,
5008EA, 5011DK, 5011SE, 5012SE, 5014EA, 5014FR, 5014UK, 5016EA, 5016NL, 5006CL, 5016SE, 5016SW, 5016SZ,
5017DK, 5017EA, 5020NL, 5020PT, 5024FR, 5028BE, 5028EU, 5028ES, 5028UK, 5029EA, 5029DK, 5031EA, 5032BE,
5032SZ, 5032UK, 5016SZ, 5017DK, 5017EA, 5020NL, 5020PT, 5024FR, 5028BE, 5028EU, 5028ES, 5028UK, 5029EA,
5029DK, 5031EA, 5032BE, 5032SZ, 5032UK, 5016SW
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT
PROCEDURES
REMOVAL & REPLACEMENT
PROCEDURES - INDEX PAGE
This section provides general service information for Compaq
Series Personal Computers. Adherence to the procedures and
precautions described in this section is essential for safe and
proper service.
JUMPER AND SWITCH INFORMATION
Electrostatic Discharge
Disk Drive
SPECIFICATIONS
Service Considerations
Removing the Top Door
Preparation&nbspfor
Disassembly
Removing the CD Storage
Door
(Lower Front Panel)
Serial Number
Open the CD Storage Door
Side Access Panel
Optical and Mass Storage
Devices
CD, CD-RW and/or DVD Drive
Hard Drive
Disk Drive
Graphics Card
Expansion Card
Power Supply Assembly
1394 Card
Front I/O Board
Memory Module
System Board and
Components
RTC Battery
Microprocessor/Heatsink
Assembly
Hard Drive
United States
Compaq Presario Internet PC 5000 Series Computers
Models: 5UV430, 5WV450, 5WV451, 5WV452, 5WV461, 5WV490, 5000EA, 5004EA, 5008EA, 5012EA, 5016EA, 5020EA,
5024EA, 5028EA, 5032EA, 5002LA, 5004LA, 5006LA, 5009SR, 5007SR, 5007CL, 5008US, 5008CA, 5010US, 5007R, 5009R,
5011R, 5010CA, 5012CA, 5009CL, 5010CA, 5012CA, 5011CL, 5011R, 5012US, 5014US, 5014CA, 5004UK, 5004FR, 5007EA,
5008EA, 5011DK, 5011SE, 5012SE, 5014EA, 5014FR, 5014UK, 5016EA, 5016NL, 5006CL, 5016SE, 5016SW, 5016SZ,
5017DK, 5017EA, 5020NL, 5020PT, 5024FR, 5028BE, 5028EU, 5028ES, 5028UK, 5029EA, 5029DK, 5031EA, 5032BE,
5032SZ, 5032UK, 5016SZ, 5017DK, 5017EA, 5020NL, 5020PT, 5024FR, 5028BE, 5028EU, 5028ES, 5028UK, 5029EA,
5029DK, 5031EA, 5032BE, 5032SZ, 5032UK, 5016SW
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
- INDEX PAGE
ILLUSTRATED PARTS CATALOG
System Board
REMOVAL AND REPLACEMENT
PROCEDURES
CD and DVD Drive/ CD-RW Drive
PRODUCT DESCRIPTION
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
Hard Drives
United States
Compaq Presario Internet PC 5000 Series Computers
Models: 5UV430, 5WV450, 5WV451, 5WV452, 5WV461, 5WV490, 5000EA, 5004EA, 5008EA, 5012EA, 5016EA, 5020EA,
5024EA, 5028EA, 5032EA, 5002LA, 5004LA, 5006LA, 5009SR, 5007SR, 5007CL, 5008US, 5008CA, 5010US, 5007R, 5009R,
5011R, 5010CA, 5012CA, 5009CL, 5010CA, 5012CA, 5011CL, 5011R, 5012US, 5014US, 5014CA, 5004UK, 5004FR, 5007EA,
5008EA, 5011DK, 5011SE, 5012SE, 5014EA, 5014FR, 5014UK, 5016EA, 5016NL, 5006CL, 5016SE, 5016SW, 5016SZ,
5017DK, 5017EA, 5020NL, 5020PT, 5024FR, 5028BE, 5028EU, 5028ES, 5028UK, 5029EA, 5029DK, 5031EA, 5032BE,
5032SZ, 5032UK, 5016SZ, 5017DK, 5017EA, 5020NL, 5020PT, 5024FR, 5028BE, 5028EU, 5028ES, 5028UK, 5029EA,
5029DK, 5031EA, 5032BE, 5032SZ, 5032UK, 5016SW
PRODUCT DESCRIPTION
SPECIFICATIONS - INDEX PAGE
TROUBLESHOOTING
This section provides physical, environmental, and performance
specifications for Compaq Presario Internet PC 5000 Series
Computers.
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT
PROCEDURES
CD-ROM and DVD Drive/CD-RW Drive
JUMPER AND SWITCH INFORMATION
Disk Drive
SPECIFICATIONS
Fax/Modem
Power Supply
System Board
United States
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
CD or DVD DRIVE/
CD-RW DRIVE
DISK DRIVE
FAX/MODEM
SPECIFICATIONS
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
CD or DVD Drive/CD-RW Drive
Please select a drive to view specifications:
● CD Drive
POWER SUPPLY
ASSEMBLY
●
DVD Drive
●
CD-RW Drive
CD Drive
SYSTEM BOARD
Dimensions
U.S.
Metric
Width
in
cm
Height
in
cm
Depth
Weight
in
lb
cm
kg
Modes Supported
CD-ROM
Mode 1 and Mode 2
CD-DA
Audio
CD-XA
Mode 2, Form 1 and 2
Photo CD
Multiple Session
Video-CDI
Multiple Session
CD-Plus/CD-Extra/CD
Multiple Session
Enhanced
CD-RW
Multiple Session
Block Size
CD-ROM
2048 bytes
Mode 1 and Mode 2 Form 1
(XA)
CD-ROM Mode 2
2336 bytes
CD-DA
2324 bytes
CD-XA
2324 bytes
Center Hole
1.5 mm diameter
Diameter
120 mm/80mm
Thickness
1.2mm
Track Pitch
1.6mm
Access Time
Random
Full Stroke
Audio Output Level
Line Out
0.7 Vrms ±20%
Headphone
0.6 Vrms ±20%
Cache Buffer
256 KB
Data Transfer Rate
Mode 1
Mode 2
Sustained
4800 KB/sec
KB.sec (32x)
5475 KB/sec
KB/sec (32x)
Burst
Startup Time
MB/sec
< 5 sec
MB/sec
Stop Time
< 5 sec
Return to top
DVD Drive
Dimensions
U.S.
Metric
Width
Height
Depth
Weight
Modes Supported
in
in
in
lb
cm
cm
cm
kg
Block Size
Center Hole
Diameter
Thickness
Track Pitch
Access Time
Random
Full Stroke
Audio Output Level
Line Out
Headphone
Cache Buffer
Data Transfer Rate
Sustained
Burst
Startup Time
Stop Time
Return to top
CD-RW Drive
Dimensions
U.S.
Metric
Width
Height
Depth
Weight
in
in
in
lb
cm
cm
cm
kg
Modes Supported
CD-ROM
Mode 1 and Mode 2
CD-DA
Audio
CD-XA
Mode 2, Form 1 and 2
Photo CD
Multiple Session
Video-CDI
Multiple Session
CD-Plus/CD-Extra/CD
Multiple Session
Enhanced
CD-RW
Multiple Session
Block Size
CD-ROM
2048 bytes
Mode 1 and Mode 2 Form 1
(XA)
CD-ROM Mode 2
2336 bytes
CD-DA
2324 bytes
CD-XA
2324 bytes
Center Hole
1.5 mm diameter
Diameter
120 mm/80mm
Thickness
1.2 mm
Track Pitch
1.6mm
Access Time
Random
< 95 ms
Full Stroke
< 190 ms
Audio Output Level
Line Out
0.7 Vrms ±20%
Headphone
0.6 Vrms ±20%
Cache Buffer
256 KB
Data Transfer Rate
Mode 1
Mode 2
4800 KB/sec
5475 KB/sec
KB/sec (32x)
KB/sec (32x)
Burst
MB/sec
MB/sec
Startup Time
< 5 sec
Stop Time
< 5 sec
Sustained
Return to top
United States
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
ILLUSTRATED PARTS CATALOG
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
Mass Storage Devices
MASS STORAGE
DEVICES
CABLES
STANDARD &
OPTIONAL BOARDS
FAX/ MODEM
KEYBOARDS
MISCELLANEOUS
PARTS
PLASTICS
1
Spare Part Description
CD, CD-RW, and DVD Drive
CD-ROM Drive 40X Quartz
Spare Part No.
CD-ROM 48X Drive
214755-004
214755-003
214755-002
214755-001
207619-004
191160-003
191160-001
2
CD-RW Drive 4/4/32X Quartz
191162-001
191162-002
191162-003
CD-RW Drive 8X4X32 Quartz
190074-002
190074-001
190074-004
CD-RW Drive Quartz
212408-004
DVD Drive Quartz
196748-004
DVD Drive 10X
196748-001
DVD Drive 16X
196748-004
DVD Drive 16X/40X Quartz
180593-002
180593-003
Hard Drive
20.0 GB
197799-004
20.0 GB 5400
197799-001
197799-002
30.0 GB
210504-001
226549-004
30.0 GB 5400
168628-001
168628-002
168628-003
40.0 GB 5400
173342-001
173342-002
173342-003
40.0 GB
17342-004
3
60.0 GB
201527-001
201527-002
201527-004
80.0 GB
217689-002
Disk Drive
1.44 MB Disk Drive Quartz
Note
191168-001
191168-002
191168-003
207614-004
Provide Compaq with the computer serial number whenever requesting
information or ordering spare parts.
United States
Compaq Presario Internet PC 5000 Series Computers
ILLUSTRATED PARTS CATALOG
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
Cables
MASS STORAGE
DEVICES
CABLES
STANDARD &
OPTIONAL BOARDS
FAX/ MODEM
KEYBOARDS
MISCELLANEOUS
PARTS
PLASTICS
1
2
Spare Part Description
CD/DVD Drive Data Cable
Spare Part No.
209863-001
209863-002
209863-003
207628-004
CD-ROM Audio Cable
207627-004
1.44-MB Disk Drive Data Cable
207629-004
209864-001
209864-002
209864-003
3
Hard Drive Data Cable
207630-004
209865-001
209865-002
209865-003
4
USB Data Cable
207631-004
5
Power Button Cable (Front LED/Switch)
228121-004
Not Pictured
AC Power Cord
142766-001
142766-002
142766-003
207622-004
CD Audio Cable (18-inch)
174773-001
174773-002
174773-003
1394 Y-Adaptor Cable
232299-002
United States
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
MASS STORAGE
DEVICES
CABLES
STANDARD &
OPTIONAL BOARDS
FAX/ MODEM
KEYBOARDS
MISCELLANEOUS
PARTS
PLASTICS
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
Standard and Optional Boards
ILLUSTRATED PARTS CATALOG
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
1
2
3
Spare Part Description
Graphics Board
Graphics Board 8M
Spare Part No.
Graphics Board 32 MB
216380-001
Graphics Board M64/16MB - TVOUT
182758-001
182758-002
Graphics Board M64/32MB - TVOUT
192068-001
192068-002
Graphics Board M64/16MB - NO/TV
182757-001
182757-002
182757-003
182757-004
Video Board M64/32MB - NO/TV
203280-001
Video Board NV-15 32 MB
180284-001
1394 Board LV26 w/Gasket
Memory Module
64-MB 100 MHz Memory Module DIMM
223490-002
128-MB 100 MHz Memory Module DIMM
166966-001
166966-002
166966-003
166966-004
PC 133 64-MB Memory Module SDIMM
170080-001
170080-002
PC 133 128-MB Memory Module SDIMM
170081-001
170081-002
201827-001
201827-002
201827-003
201827-004
179190-001
179190-002
179190-003
PC 100 64-MB Memory Module DIMM
4
System Board
System Board K7
207618-004
232148-001
232148-002
232148-004
System Board w/o processor
191767-102
207613-001
217155-003
217155-004
System Board w/1394 3Port LV26
203353-001
System Board
217155-001
217155-002
217155-003
157045-001
157045-002
157045-003
212999-004
5
Network Interface Board 10/100
6
Processor
Duron 750 MHz
214551-001
214551-002
214551-003
214551-004
Duron 800 MHz
221235-001
221235-002
Duron 850 MHz
221236-001
221236-002
Ath 900 MHz
200404-001
Ath 950 MHz
214547-001
Ath 1.0 GHz
200405-001
200405-002
7
Ath 1.1 GHz
200406-001
Ath 1.2 GHz
234052-002
234052-001
Microprocessor/Heatsink Assembly
Duron 800 MHz W/Heatsink
221235-003
221235-004
Duron 850 MHz W/Heatsink
221236-004
Duron 900 MHz W/Heatsink
235012-004
Ath 950 MHz W/Heatsink
214547-004
Ath 1.0 GHz W/Heatsink
200405-004
Ath 1.1 GHz W/Heatsink
200406-002
200406-003
200406-004
Ath 1.2 GHz W/Heatsink
234052-004
Other Boards
NV-15 32 MB Board
180284-001
United States
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
MASS STORAGE
DEVICES
ILLUSTRATED PARTS CATALOG
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
Fax/Modem
CABLES
STANDARD &
OPTIONAL BOARDS
FAX/ MODEM
KEYBOARDS
MISCELLANEOUS
PARTS
PLASTICS
Spare Part Description
56K Modem
Spare Part No.
166386-003
56K Modem (Latin America Excluded)
166386-002
V.90 Modem - INTl CNXNT
166358-002
56K Modem - CNTLS
128384-001
128384-002
56K Modem (ENDURO)
207616-004
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
United States
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
MASS STORAGE
DEVICES
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
ILLUSTRATED PARTS CATALOG
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
Keyboards
CABLES
STANDARD &
OPTIONAL BOARDS
FAX/ MODEM
KEYBOARDS
MISCELLANEOUS
PARTS
PLASTICS
Spare Part Description
Cordless Mouse
Spare Part
Number
232173-001
132173-002
Scroll Mouse Quartz
207621-004
Mouse Quartz
195503-001
195503-002
195503-003
USB Internet Keyboard LED Quartz (US)
180190-002
180190-007
USB Internet Keyboard LED Quartz (UK)
180190-037
USB Internet Keyboard LED Quartz (France)
180190-057
USB Internet Keyboard LED Quartz (Italy)
180190-067
USB Internet Keyboard LED Quartz (Spain)
180190-077
USB Internet Keyboard LED Quartz (Denmark)
180190-087
USB Internet Keyboard LED Quartz (Norway)
180190-097
USB Internet Keyboard LED Quartz (Sweden)
180190-107
USB Internet Keyboard LED Quartz (Switzerland)
180190-177
USB Internet Keyboard LED Quartz (Latin America)
180190-167
USB Internet Keyboard LED Quartz (Belgium)
180190-187
USB Internet Keyboard LED Quartz (Brazil)
180190-207
USB Internet Keyboard LED Quartz (Thailand)
180190-287
USB Internet Keyboard LED Quartz (Finland)
180190-357
USB Internet Keyboard LED Quartz (China)
180190-AB7
USB Internet Keyboard LED Quartz (International)
180190-B37
Internet Keyboard LED Quartz (US)
207620-004
180190-003
Internet Keyboard LED Quartz (Arab)
180190-177
Internet Keyboard LED Quartz (POR)
180190-137
Internet Keyboard LED Quartz (Japan)
180190-197
Internet Keyboard LED Quartz (PRC)
180190-AA7
United States
Compaq Presario Internet PC 5000 Series Computers
ILLUSTRATED PARTS CATALOG
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
MASS STORAGE
DEVICES
CABLES
STANDARD &
OPTIONAL BOARDS
FAX/ MODEM
KEYBOARDS
MISCELLANEOUS
PARTS
PLASTICS
Miscellaneous Parts
Spare Part Description
1Hard Drive Brackets (2)
2Power Supply 250W
3Power Switch w/Holder
Spare Part No.
195413-001
195413-002
195413-003
153652-001
153652-002
153652-003
153652-004
199354-003
220996-001
43.5" Side Rails (2 Left/2 Right)
5.25" Side Rails (2 Left/2 Right)
5Front I/O USB
Front I/O 1394/USB
6Microtower Chassis w/Side Panel
Return Kit
210005-004
199354-001
199353-002
199353-003
199353-001
207625-004
210830-002
210830-003
199351-001
199351-002
207624-004
209866-003
221124-002
199352-001
199352-002
199352-003
210830-001
202132-001
202132-003
207623-004
United States
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
MASS STORAGE
DEVICES
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
ILLUSTRATED PARTS CATALOG
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
Miscellaneous Plastics
CABLES
STANDARD &
OPTIONAL BOARDS
FAX/ MODEM
KEYBOARDS
MISCELLANEOUS
PARTS
PLASTICS
Spare Part Description
1Front Bezel
Spare Part No.
199357-001
199357-002
199357-003
207626-004
2Top Door (Trim Ring)
210835-001
210835-002
210835-003
3Bottom Door (CD Storage Door)
199356-001
199356-002
199356-003
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Disk Drive
CD or DVD DRIVE/
CD-RW DRIVE
DISK DRIVE
Disk Drive
FAX/MODEM
POWER SUPPLY
ASSEMBLY
SYSTEM BOARD
Disk
Size (in)
High Density
Light
Height
Bytes per Sector
3.5 (8.89 cm)
1.44
Green
One-third
512
Sectors per Track
High Density
Tracks per Side
80
High Density
Low Density
Rotational Speed
80
80
300 RPM
2
Read/Write Heads
Average Seek Time (ms)
Track-to-Track
Setting Time
3
15 (Max)
ILLUSTRATED PARTS CATALOG
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CD or DVD DRIVE/
CD-RW DRIVE
SPECIFICATIONS
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Fax/Modem
DISK DRIVE
Fax/Modem
FAX/MODEM
POWER SUPPLY
ASSEMBLY
General Description
SYSTEM BOARD
Support
Supports K56flex and/or ITU-T V.90
14400bps send and receive fax modem with automatic fallback to
12000, 9600, 7200, 4800, and 2400bps.
Support fax service Class 1 (EIA/TIA 578).
Support V.80 video ready modem.
Built-in DTE interface with speed up to 115.2kbps or 57.6kbps, parallel
16550a UART-compatible interface.
Power Management Registers to PCI Interface.
Data Mode
K56flex and/or ITU-T V.90 56kbits/s for highest Internet connection
rates
Ultrahigh compression throughput due to parallel access directly to the
host PC.
ITU-T V.34 extended rates 33600bps to 2400bps.
V.32terbo, V.32bis and fallbacks.
TIA/EIA 602 standard for AT command set.
V.42 error correction (LAM and MNP).
V.42bis and MNP Class 5 data compression.
Fax Mode
Fax modem send and receive rates up to 14400bps
* V.17, V.29, V.27ter, and V.21 channel 2 * TIA/EIA 578 Class 1 FAX
Error Correction
ITU-T recommended V.42 error correction.
V.42 error correction (LAM and MNP).
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Compaq Presario Internet PC 5000 Series Computers
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Power Supply Assembly
DISK DRIVE
Power Supply Assembly
<FAX/MODEM
POWER SUPPLY
ASSEMBLY
SYSTEM BOARD
U.S.
Input Specifications
Nominal Line Voltage
Range Input Line
Frequency Range
Input Current
Input Current
Output Power
Inrush Current
Holdup Time
Environment
Operating
Non-Operating
115 to 230 VAC
90 to 264 VAC
47 to 63 Hz AC
115V 3.00 AMPS
4.5 RMS @ Max Load
145 Watts
80 A at 132 VAC (cold start)
16 ms from zero
Temperature Range
10 to +50 C
-40 to +66 C
SPECIFICATIONS
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Compaq Presario Internet PC 5000 Series Computers
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System Board
DISK DRIVE
FAX/MODEM
POWER SUPPLY
ASSEMBLY
SYSTEM BOARD
●
General System Specifications
●
Environmental Requirements
●
System Interrupts
●
System I/O
●
System Memory
●
System DMA
General System Specifications
Dimensions
Information Not Available
Height
in
Length
in
Width
in
Nominal Line Voltage
115/230 VAC
Range Line Voltage
90-132 VAC, 180-264 VAC
Line Frequency
47-63 HZ
Input Current
4.5A RMS @ Max Load
Weight
Input Requirements
Power (watts)
Steady State
145W
Environmental Requirements
Temperature
Operating
Shipping
Humidity (noncondensing)
50º to 95º F
-4º to 140º F
10º to 35º C
-20º to 60º C
Operating
Nonoperating
Maximum Altitude
(unpressurized)
8% to 90%
5% to 95%
8% to 90%
5% to 95%
Operating
Nonoperating
10,000 ft
30,000 ft
System Interrupts
3048 m
9144 m
Hardware IRQ
System Function
IRQ 0
System Timer
IRQ 1
Motherboard Resources
IRQ 2
Programmable Interrupt
Controller
IRQ 3
ACPI IRQ Holder for PCI IRQ
Sterring
IRQ 3
Intel (r) 810e Chipset Graphics
Driver (DC133 FSB133)
4.11.01.1321
IRQ 4
Motherboard Resources
IRQ 5
Intel (r) 82801AA SMBus
Controller
IRQ 5
SoundMAX Integrated Digital
Audio
IRQ 5
ACPI IRQ Holder for PCI IRQ
Sterring
IRQ 6
Standard Floppy Disk
Controller
IRQ 8
System CMOS/real time clock
IRQ 9
SCI IRQ used by ACPI bus
IRQ 11
ACPI IRQ Holder for PCI IRQ
Steering
IRQ 11
ACPI IRQ Holder for PCI IRQ
Steering
IRQ 11
Texas Instruments OHCI IEEE
1394 Host Controller
IRQ 11
Intel (r) 82801AA USB
Universal Host Controller
IRQ 12
Motherboard Resources
IRQ 13
Numeric Data Processor
IRQ 14
Primary IDE Controller (dual
fifo)
IRQ 14
Intel (r) 82801AA Ultra ATA
Controller
IRQ 15
Secondary IDE Controller (dual
fifo)
IRQ 15
Intel (r) 82801AA Ultra ATA
Controller
Humidity
Non Condensing
Operating
20% to 90% RH
Storage
5% to 95% RH
I/O Address (Hex)
System I/O
System Function (Shipping
Configuration)
0000h-000Fh
Direct Memory Access
Controller
0010h-001fh
Motherboard Resources
0020h-003fh
Programmable Interrupt
Controller
004h-0043h
System Timer
004E-004fh
Motherboard Resources
0050h-0052h
Motherboard Resources
0060h-0060h
Motherboard Resources
0061h-0061h
System Speaker
0064h-0064h
Motherboard Resources
0070h-0071h
System CMOS/real time clock
0072h-0077h
Motherboard Resources
0080h-008fh
Direct Memory Access
Controller
0090h-009fh
Motherboard Resources
00A0h-00Bfh
Programmable Interrupt
Controller
00C0h-00Dfh
Direct Memory Access
Controller
00F0h-00FFh
Numeric Data Processor
0170h-0177h
Secondary IDE Controllwer
(dual fifo)
0170h-0177h
Intel(r) 82801AA Ultra ATA
Controller
01F0h-01F7h
Intel(r) 82801AA Ultra ATA
Controller
01F0h-01F7h
Primary IDE controller (dual
fifo)
0376h-0376h
Intel(r) 82801AA Ultra ATA
Controller
0376h-0376h
Secondary IDE controller (dual
fifo)
0390h-0397h
Motherboard resources
03B0h-03BBh
Intel(R) 810e Chipset Graphics
Driver (DC133 FSB133)
4.11.01.
03C0h-03DFh
Intel(R) 810e Chipset Graphics
Driver (DC133 FSB133)
4.11.01.
03F0h-03F5h
Standard Floppy Disk
Controller
03F6h-03F6h
Primary IDE controller (dual
fifo)
03F6h-03F6h
Intel(r) 82801AA Ultra ATA
Controller
0400h-047Fh
Motherboard resources
04D0h-04D1h
Motherboard resources
0CF8h-0CFFh
PCI bus
2000h-20FFh
SoundMAX Integrated Digital
Audio
2400h-243Fh
SoundMAX Integrated Digital
Audio
2460h-246Fh
Intel(r) 82801AA Ultra ATA
Controller
2460h-2467h
Primary IDE controller (dual
fifo)
2468h-246Fh
Secondary IDE controller (dual
fifo)
EE00h-EE7Fh
Motherboard resources
EE80h-EEBFh
Motherboard resources
EEC0h-EEDFh
Intel(r) 82801AA USB
Universal Host Controller
EEE0h-EEEFh
Intel(r) 82801AA SMBus
Controller
System Memory
Memory Address
System Function
00000000h-0009FFFFh
System board extension for
ACPI BIOS
000A0000h-000AFFFFh
Intel(R) 810e Chipset Graphics
Driver (DC133 FSB133)
000B0000h-000BFFFFh
Intel(R) 810e Chipset Graphics
Driver (DC133 FSB133)
000E0000h-000FFFFFh
System board extension for
ACPI BIOS
00100000h-07FFFFFFh
System board extension for
ACPI BIOS
40000000h-40003FFFh
Texas Instruments OHCI IEEE
1394 Host Controller
40000000h-403FFFFFh
Intel(r) 82801AA PCI Bridge
40300000h-403007FFh
Texas Instruments OHCI IEEE
1394 Host Controller
40400000h-4047FFFFh
Intel(R) 810e Chipset Graphics
Driver (DC133 FSB133)
44000000h-47FFFFFFh
Intel(R) 810e Chipset Graphics
Driver (DC133 FSB133)
FFB80000h-FFBFFFFFh
System board extension for
ACPI BIOS
FFF80000h-FFFFFFFFh
System board extension for
ACPI BIOS
System DMA
Hardware
System Function (Default)
DMA 2
Standard Floppy Disk
Controller
DMA 4
Direct Memory Access
Controller
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Compaq Presario Internet PC 5000 Series Computers
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CD AND DVD DRIVE/
CD-RW DRIVE
External System Board Connectors
Internal System Board Connectors
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CD AND DVD DRIVE/
CD-RW DRIVE
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Hard Drives
Compaq Computer Corporation uses IDE hard disk drives that conform to two different device
I/O implementations. These are Conner mode and ATA-compatible mode. These two modes are
incompatible with one another.
Important
Jumper settings are shown on top of the hard drives.
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Compaq Presario Internet PC 5000 Series Computers
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CD and CD-RW Drive
HARD DRIVES
CD AND DVD DRIVE/
CD-RW DRIVE
CD and DVD Drive
Optical Device Type
Optical Device Speed
Optical Device Transfer Rate
Interface
Transport Type
CD
X
2500 - 6000KB/s
ATAPI
Tray Load
CD-RW Drive
Optical Device Type
Device Recording Speed
Device ReWrite Speed
Device CD Read Speed
Storage Capacity: Data
Storage Capacity: Music
CD-RW
2X Max
2X Max
24X Max
650 MB
74 Minutes
Interface
Transport Type
EIDE/ATAPI
Tray Load
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External System Board Connectors
HARD DRIVES
CD AND DVD DRIVE/
CD-RW DRIVE
Function
Description
Keyboard
USB
Mouse
Miniature 6-Pin
Parallel
DSUB 25-Pin
Serial
DSUB 9-Pin
Video
15-Pin VGA
Rear USB Ports
Dual high USB
Microphone In
Mini Stereo
Line In
Mini Stereo
Line Out
Mini Stereo
Return to System Board Index
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Internal System Board Connectors
HARD DRIVES
CD AND DVD DRIVE/
CD-RW DRIVE
Function
Description
DIMM Sockets (3)
168-Pin DIMM
PCI Slots (5)
32 Bit PCI Connector
Clear CMOS
3-Pin Header
USB front I/O connector
10-Pin 0.1 in Connector
Sleep Button & LEDs
2x10 Pin Header
Battery Socket
2-Pin Sacket
CD-ROM Audio (2)
4-Pin Header, Key 2
IDE Drives (2)
40-Pin Headers, Key 20
Disk Drive
34-Pin Header
Internal Fans (2)
3-Pin Intel Standard
Power Supply
20-Pin ATX power supply connector
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Compaq Presario Internet PC 5000 Series Computers
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ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
REMOVAL AND REPLACEMENT PROCEDURES
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SPECIFICATIONS
Electrostatic Discharge (Return to Service Considerations)
A sudden discharge of static electricity from a finger or other conductor can destroy
static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage
occurs. An electronic device exposed to electrostatic discharge (ESD) may not be affected at all
and will work perfectly throughout a normal cycle. Or it may function normally for a while, then
degrade in the internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the
discharge contains enough power to alter device parameters or melt silicon junctions.
Generating Static
The table below shows the different amounts of static electricity generated by different activities.
Relative Humidity
Event
10%
40%
55%
Walking across carpet
35,000 V
15,000 V
7,500 V
Walking across vinyl floor
12,000 V
5,000 V
3,000 V
Motions of bench worker
6,000 V
800 V
400V
Removing DIPS from
plastic tubes
2,000 V
700 V
400 V
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
Removing DIPS from vinyl
11,500 V
trays
4,000 V
2,000 V
Removing DIPS from
Styrofoam
14,500 V
5,000 V
3,500 V
Removing bubble pack
from PCBs
26,000 V
20,000 V
7,000 V
Packing PCBs in
foam-lined box
21,000 V
11,000 V
5,000 V
NOTE: 700 volts can degrade a product.
Preventing Electrostatic Damage to Equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the
degree of sensitivity. The following proper packaging and grounding precautions are necessary
to prevent damage:
1. Protect all electrostatic parts and assemblies with conductive or approved containers or
packaging.
2.
3.
4.
5.
Keep electrostatic sensitive parts in their containers until they arrive at static-free stations.
Place items on a grounded surface before removing them from their container.
Always be properly grounded when touching a sensitive component or assembly.
Place reusable electrostatic-sensitive parts from assemblies in protective packaging or
conductive foam.
Use transporters and conveyors made of antistatic belts and metal roller bushings. Mechanized
equipment used for moving materials must be wired to ground the proper materials selected to
avoid static charging. When grounding is not possible, use an ionizer to dissipate electric
charges.
Preventing Damage to Drives
To prevent static damage to hard drives, use the following precautions.
1. Handle drives gently, using static-guarding techniques.
2. Store drives in the original shipping containers.
3. Avoid dropping drives from any height onto any surface.
4. Handle drives on surfaces that have at least one inch of shock-proof foam.
5. Always place drives PCB-assembly-side down on the foam.
Grounding Methods
The method for grounding must include a wrist strap or a foot strap at a grounded workstation.
When seated, wear a wrist strap connected to a grounded system. When standing, use
footstraps and a grounded floor mat.
Static-Shielding Protection Levels
Method
Antistatic Plastic
Carbon-Loaded Plastic
Metallized Laminate
Voltages
1,500
7,500
15,000
Grounding Workstations
To prevent static damage at the workstation, use the following precautions:
1. Cover the workstation with an approved static-dissipative material. Provide a wrist strap
connected to the work surface and use properly grounded tools and equipment.
2. Use static-dissipative mats, heel straps, or air ionizers to give added protection.
3. Handle electrostatic-sensitive components, parts, and assemblies by the case or PCB
laminate. Handle them only at static-free workstations.
4. Avoid contact with pins, leads, or circuitry.
5. Turn off power and input signals before inserting and removing connectors or using test
equipment.
6. Use fixtures made of static-safe materials when fixtures must directly contact dissipative
surfaces.
7. Keep the work area free of nonconductive materials such as ordinary plastic assembly
aides and Styrofoam.
8. Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
9. Use a portable field service kit with a static dissipative vinyl pouch that folds out of a work
mat. Also use a wrist strap and a ground cord for the work surface. Ground the cord to the
chassis of the equipment undergoing test or repair.
Ground Equipment
Use the following equipment to prevent static electricity damage to the equipment:
Wrist Straps are flexible straps with a minimum of 1 megohm plus or minus 10% resistance to
the ground cords. To provide proper ground, a strap must be worn snug against the skin. On
grounded mats without banana-plug connectors, connect a wrist strap with alligator clips.
Heelstraps/Toestraps/Bootstraps can be used at standing workstations and are compatible with
most types of boots and shoes. On conductive floors or dissipative floor mats, use them on both
feet with a minimum of 1 megohm resistance between operator and ground. To be effective, the
conductive strips must be worn in contact with the skin.
Recommended Materials and Equipment
Other materials and equipment that are recommended for use in preventing static electricity
include:
1. Antistatic tape
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
Antistatic smocks, aprons, or sleeve protectors
Conductive bins, and other assembly or soldering aids
Conductive foam
Conductive tabletop workstations with a ground cord of 1 megohm of resistance
Static dissipative table or floor mats with hard tie to ground
Field service kits
Static awareness labels
Wrist straps and footwear straps providing 1 megohm plus or minus 10% resistance
Material-handling packages
Conductive plastic bags
Conductive plastic tubes
Conductive tote boxes
Metal tote boxes
Opaque shielding bags
Transparent metallized shielding bags
Transparent shielding tubes
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DISCHARGE
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CONSIDERATIONS
Tool Requirements
Phillips screwdriver
SERIAL NUMBER
SIDE ACCESS PANEL
Screws
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
Service Considerations
1.
2.
3.
4.
PREPARATION FOR
DISASSEMBLY
REMOVAL AND REPLACEMENT PROCEDURES
Needle-nose pliers
Flathead screwdriver
Compaq Utilities software
The screws used in these products are not interchangeable. If an incorrect screw is used during
the reassembly process, it could cause damage to the unit. Compaq strongly recommends that
all screws removed during the disassembly process be kept with the corresponding part that was
removed, then returned to their proper locations.
Important
As each subassembly is removed from the computer, it should be
placed away from the work area to prevent damage.
Cables and Connectors
Most cables used throughout the unit are ribbon cables. These must be handled carefullyto avoid
damage. Apply only the tension required to seat or unseat the cable during its insertion or
removal from the connector. Handle cables by the connector whenever possible. In all cases,
avoid bending, twisting, or tearing the cables, and ensure that they are positioned so that they
cannot be caught or snagged by parts being removed.
CAUTION
When servicing these computers, ensure that cables are placed in
their proper location during the reassembly process. Improper
cable placement can cause severe damage to the unit.
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
Ribbon Cable Positions Index
CD/CD-RW, and DVD
Power Button
Disk Drive
Button Board
Hard Drive
Power Supply Assembly
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Compaq Presario Internet PC 5000 Series Computers
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ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
Preparation for Disassembly
To prepare the computer for removal and replacement procedures, complete the following steps:
1. Remove any disk, compact disc, or tape from the computer.
2. Turn off the computer and any peripheral devices that are connected to the computer.
CAUTION The computer power switch should be turned off before you disconnect any cables.
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
CAUTION
Before doing any work inside your computer, ground yourself by touching a metal
part of the chassis.
3. Disconnect the power cord from the electrical outlet, and then from the computer.
4. Disconnect all peripheral device cables from the computer.
5. Turn the computer over on its side (open side facing up).
IMPORTANT
During disassembly, label each cable as you remove it. Be sure to note its
position and routing.
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
REMOVAL AND REPLACEMENT PROCEDURES
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
Serial Number
Provide Compaq with the computer serial number whenever requesting information or ordering
.
spare parts. The serial number is located directly above the rear connectors
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
REMOVAL AND REPLACEMENT PROCEDURES
TROUBLESHOOTING
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SPECIFICATIONS
Removing the Side Access Panel
Removal
1. Perform the preparation procedures.
2. Remove the screws
from the rear of the access
panel.
Note: Number of screws varies by model.
3. Locate the latch
position.
Next Step
and press down, and then hold in
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
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ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
REMOVAL AND REPLACEMENT PROCEDURES
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JUMPER AND SWITCH INFORMATION
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SPECIFICATIONS
Removing the Graphics Card
Removal
1. Perform the preparation procedures.
2. Remove the screw securing the graphics card.
3. Pull the graphics card by using a gentle side-to-side
rocking motion from the AGP slot on the system
board.
Replacement
EXPANSION CARD
(Modem or Network
Card)
1. Align the graphics card with AGP slot on the system
1394 CARD
2. Replace the screw securing the graphics card to the
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
board. Insert the card carefully and firmly into the
connector.
chassis.
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
REMOVAL AND REPLACEMENT PROCEDURES
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
Removing the Expansion Card
Removal
1. Perform the preparation procedures.
2. Turn the computer on its side (open side facing up)
and locate the expansion card(s).
3. Remove the screw securing the expansion card.
4. Pull the expansion card using a gentle rocking motion
from the connector on the system board.
Replacement
Important: The expansion card rear connector
must be properly inserted into the rear chassis
slot to ensure the card is properly seated into
the connector on the system board.
1. Align the card with connector on the system board
and rear connector slots on the chassis.
2. Replace the screw to secure the expansion card to the
chassis.
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
REMOVAL AND REPLACEMENT PROCEDURE
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
Removing the 1394 Card (available on selected models)
Removal
1. Perform the preparation procedures.
2. Turn the computer on its side (open side facing up)
and locate the 1394 card(s).
3. Disconnect the 1394 drive power cable
and
data cable
by using a gentle side-to-side
rocking motion.
Next Step
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
REMOVAL AND REPLACEMENT PROCEDURES
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
Removing the Memory Module
Removal
1. Perform the preparation procedures.
2. Pull outward on the release latches
found
on both ends of the memory module.
3. Lift the memory module
from the system
board slot.
Replacement
1. Ensure that the latches
on both ends of
the memory modules are pushed to the
outside.
2. Align the memory module with the memory
slot.
3. Push the module carefully and firmly into the
slot, ensuring that the latches on both ends
snap into place.
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
Removing the Hard Drive
Removal
1. Perform the preparation procedures.
2. Remove the side access panel.
3. Remove the screw securing the hard drive bracket to the
chassis wall.
Next Step
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
REMOVAL AND REPLACEMENT PROCEDURE
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
Removing the Disk Drive
Removal
To remove the disk drive, complete the following steps:
1.
2.
3.
4.
Perform the preparation procedures.
Remove the side access panel.
Unlock the front panel door lock.
Disconnect the data cable connected to the drive.
Next Step
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
REMOVAL AND REPLACEMENT PROCEDURE
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
Removing the Top Door
Removal
1. Perform the preparation procedures.
2. Remove the side access panel.
3. Rotate the lock to the down position to unlock the upper front
panel.
Next Step
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
Removing the CD Storage Door
Removal
1.
2.
3.
4.
5.
Perform the preparation procedures.
Remove the side access panel.
Unlock the upper front Panel.
Open the CD storage door.
Lift the CD storage door slightly with both hands while
pressing both tabs with your thumbs at the same time. Lift
the CD Storage Door to release from the chassis.
Replacement
To replace the CD storage door, reverse this procedure.
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
Unlocking the Upper Front Panel
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
To unlock the upper front panel, complete the following steps:
1. Perform the preparation procedures.
2. Rotate the lock to the down position to unlock the upper front panel.
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
Optical and Mass Storage Devices—Index Page
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
1. CD,CD-RW and/or DVD Drive.
2. Disk Drive.
3. Hard Drive.
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
Removing the CD, CD-RW and/or DVD Drive
Removal
To remove the CD, CD-RW and/or DVD drive, complete the
following steps:
1.
2.
3.
4.
Perform the preparation procedures.
Remove the side access panel.
Unlock the front panel door lock.
Disconnect the power cable connected to the drive.
Next Step
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
Removing the CD, CD-RW and/or DVD Drive
Removal
5. Disconnect the data cable connected to the drive.
Next Step
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
Removing the CD, CD-RW and/or DVD Drive, Continued
Removal
9. To release the drive, press inward on the side rails
of the drive and pull the drive
chassis.
Next Step
from the
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
Removing the CD, CD-RW and/or DVD Drive Rails
Removal
To remove the drive rails, complete the following step.
Pull the drive rails from each side of the drive by using a
gentle rocking motion.
Replacement
To replace the drive rails, reverse the previous procedure.
Return to Optical and Mass Storage—Index Page
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
Removing the Power Supply Assembly
Removal
1. Perform the preparation procedures.
2. Remove the side access panel.
3. Remove the four screws located at the top of the rear
of the chassis.
Next Step
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
REMOVAL AND REPLACEMENT PROCEDURES
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
Removing the Side Access Panel, Continued
Removal
4. Grab the handle and slide the side access panel
from the chassis.
Replacement
Align the tabs on the side access panel with the
chassis slots and slide the side panel into place.
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
REMOVAL AND REPLACEMENT PROCEDURES
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
Removing the Front I/O Board
Removal
1.
2.
3.
4.
5.
6.
Perform the preparation procedures.
Remove the side access panel.
Unlock the front panel door lock.
Remove the CD storage door.
Remove the top door.
Remove the screw securing the Front I/O Bracket to
the front of the chassis.
Next Step
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
REMOVAL AND REPLACEMENT PROCEDURE
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
Removing the Top Door, Continued
Removal
4. Open the CD storage door (lower front panel).
5. Press your fingers into the indentations at the bottom of the
top door
. Pull the top door forward until the top door tabs
release from the slots on the chassis.
Replacement
To replace the top door, reverse this procedure.
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
Opening the CD Storage Door (Lower Front Panel)
Removal
Press the indention located at the top of the CD Storage door to open.
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
System Board Components—Index Page
Microprocessor
AMD (Athlon)
System Board
RTC battery
Door)
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
REMOVAL AND REPLACEMENT PROCEDURES
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
Removing the Microprocessor/Heatsink Assembly
Removal
1. Perform the preparation procedures.
2. Remove the side access panel.
3. Disconnect the fan cable from the system board with a
gentle rocking motion.
Next Step
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
REMOVAL AND REPLACEMENT PROCEDURES
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
Removing the Microprocessor/Heatsink Assembly, Continued
Removal
4. Locate the clip tabs on the heatsink clips. Using a
flathead screwdriver, press down and pull outward on
the heatsink clips to release from the tabs on the
microprocessor interface socket.
Next Step
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
NOTE
IMPORTANT
The microprocessor/heatsink assembly clip is attached on each side of the
microprocessor interface socket.
Do not let the screwdriver slip and hit the system board when removing the
microprocessor clip. The system board can be damaged if its surface is
struck.
United States
Compaq Presario Internet PC 5000 Series Computers
REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
Removing the Microprocessor/Heatsink Assembly, Continued
Removal
5. Slightly twist and lift the heatsink assembly from on
top of the microprocessor.
Next Step
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
NOTE
Some hand force may be required to separate the heatsink assembly from
the microprocessor.
United States
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
REMOVAL AND REPLACEMENT PROCEDURES
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
Removing the Microprocessor/Heatsink Assembly, Continued
Removal
6. Push down, pull out, and lift the lever
which
secures the microprocessor inside the
microprocessor interface socket.
7. Lift the microprocessor
Replacement
from the chassis.
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
REMOVAL AND REPLACEMENT PROCEDURES
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
Replacing the Microprocessor/Heatsink Assembly
Replacement
IMPORTANT: Replace the thermal pad only when replacing the
system board.
1. Turn the heatsink over and place it on a flat surface. Locate
the old thermal pad
Next Step
on the bottom of the heatsink.
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
IMPORTANT
The microprocessor/heatsink assembly should be replaced on the system
board before securing the system board into the chassis.
United States
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
REMOVAL AND REPLACEMENT PROCEDURES
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
Replacing the Microprocessor/Heatsink Assembly
Replacement
2. Remove the old thermal pad with a flathead screwdriver or
similar type scraping tool. Scrape off any residue left on the
heatsink after removing the thermal pad.
Next Step
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
ELECTROSTATIC
DISCHARGE
REMOVAL AND REPLACEMENT PROCEDURES
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
Replacing the Microprocessor/Heatsink Assembly, Continued
SERVICE
CONSIDERATIONS
Replacement
3. Remove and discard the plastic film on the bottom of the new
PREPARATION FOR
DISASSEMBLY
thermal pad.
SERIAL NUMBER
4. Place the new thermal pad (plastic pad side up) onto the heatsink in
SIDE ACCESS PANEL
5. With the round portion of the screwdriver handle, rub the top of the
the same position as the old thermal pad.
new thermal pad to ensure that the entire pad sticks to the
heatsink.
GRAPHICS CARD
6. Carefully remove and discard the plastic tab on top of the new
EXPANSION CARD
(Modem or Network
Card)
thermal pad.
Next Step
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
WARNING
If the new thermal pad is not applied properly, the
microprocessor/heatsink assembly will not work properly, and you risk
damaging the system board.
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
REMOVAL AND REPLACEMENT PROCEDURES
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
Replacing the Microprocessor/Heatsink Assembly, Continued
Replacement
(see graphic) of the
microprocessor with Pin 1 on the
microprocessor interface socket on the
system board.
7. Align corner
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
8. Place the microprocessor
into the
microprocessor interface socket on the
system board. Close the lever
microprocessor in place.
Next Step
to lock the
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
REMOVAL AND REPLACEMENT PROCEDURES
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
Replacing the Microprocessor/Heatsink Assembly, Continued
Replacement
9. Place the heatsink assembly directly on top of the
microprocessor.
Next Step
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
ELECTROSTATIC
DISCHARGE
REMOVAL AND REPLACEMENT PROCEDURES
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
Replacing the Microprocessor/Heatsink Assembly, Continued
Replacement
SERVICE
CONSIDERATIONS
10. Hook the microprocessor clip on the side of
the heatsink assembly to the center tab on
the microprocessor interface socket on the
system board.
PREPARATION FOR
DISASSEMBLY
Next Step
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
IMPORTANT
Do not let the screwdriver slip and hit the system board when hooking up the
microprocessor clip. The system can be damaged if its surface is struck.
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
REMOVAL AND REPLACEMENT PROCEDURES
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
Replacing the Microprocessor/Heatsink Assembly, Continued
Replacement
11. Reconnect the heatsink fan power cable to the system board.
Return to System Board Components Index Page
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
REMOVAL AND REPLACEMENT PROCEDURES
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
Removing the System Board
Removal
1.
2.
3.
4.
5.
6.
Perform the preparation procedures.
Remove the side access panel.
Remove the memory module.
Remove the expansion card(s).
Remove the graphics card.
Disconnect the power supply
and cable from the system board.
7. Disconnect the Front I/O cables from the
system board.
8. Remove the microprocessor / heatsink
assembly.
9. Disconnect the data cables from the system
board.
Next Step
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
Removing the Front I/O Board, Continued
Removal
7. Remove the USB cable from the connector on the system
board.
Next Step
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
REMOVAL AND REPLACEMENT PROCEDURES
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
Removing the Front I/O Board, Continued
Removal
toward the
bottom of the chassis then remove the Front
8. Slide the Front I/O Board
I/O board
.
Replacement
To replace the Front I/O Bracket, reverse these
procedures.
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
REMOVAL AND REPLACEMENT PROCEDURES
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
Removing the System Board
Removal
10. Disconnect the power button cable from the
system board.
Next Step
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
Removing the System Board, Continued
Removal
11. Remove the screws securing the system
board to the chassis.
NOTE: The number of screws varies by model.
12. Remove system board from the chassis.
Replacement
To replace the system board, reverse the previous
procedure.
Return to System Board Components Index page
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
REMOVAL AND REPLACEMENT PROCEDURES
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
Removing the RTC Battery
Removal
1. Perform the preparation procedures.
2. Remove the side access panel.
3. Locate the RTC battery
Next Step
.
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
REMOVAL AND REPLACEMENT PROCEDURES
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
Removing the RTC Battery, Continued
Removal
4. Pull out on the socket lever
battery
and lift the RTC
out of the socket.
SIDE ACCESS PANEL
To replace the RTC battery, reverse these procedures.
GRAPHICS CARD
Return to the System Board Components—Index Page
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
WARNING
The clock/CMOS lithium battery may explode if mistreated. Do not abuse.
Use only replacement batteries supplied by Compaq Computer Corporation.
United States
Compaq Presario Internet PC 5000 Series Computers
REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
Removing the Power Supply Assembly, Continued
Removal
4. Push the power supply cable clip
power cable
Next Step
inward, and pull the
from the connector on the system board.
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
Removing the Power Supply Assembly, Continued
Removal
5. Disconnect the power supply power cables from
the CD
, CD-RW, and/or DVD drive, disk drive
, and hard drive
Next Step
.
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
Removing the Power Supply Assembly, Continued
Removal
6. Slide the power supply toward the front of the unit
, pull the power supply then lift it up from the
chassis in an angled position
.
Replacement
To replace the power supply assembly, reverse the
previous procedure.
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
REMOVAL AND REPLACEMENT PROCEDURE
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
Removing the Disk Drive, Continued
Removal
5. Disconnect the power cable connected to the drive.
Next Step
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
United States
Compaq Presario Internet PC 5000 Series Computers
REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
Removing the Disk Drive, Continued
Removal
6. Open the CD storage door (Lower Front Panel).
7. Remove the top door.
8. To release the drive, press inward
the drive and pull the drive
Next Step
on the side rails of
from the chassis.
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
Removing the Disk Drive Rails
Removal
To remove the drive rails, complete the following step.
Pull the drive rails from each side of the drive by using a
gentle rocking motion.
Replace
To replace the drive rails reverse the previous procedure.
Return to Optical and Mass Storage—Index Page
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
Removing the Hard Drive, Continued
Removal
and pull it
toward the interior of the chassis. Slide the hard drive
4. Lift the hard drive bracket from the bottom
bracket
(with hard drive attached) from the chassis
slots to remove it.
Next Step
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
Removing the Hard Drive, Continued
Removal
5. Remove the two screws securing the hard drive to the hard drive
bracket.
Next Step
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
Removing the Hard Drive, Continued
Removal
6. Remove the hard drive from the hard drive bracket.
Next Step
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
Removing the Hard Drive, Continued
Removal
7. Disconnect the hard drive power cable using a gentle
rocking motion.
Next Step
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
Removing the Hard Drive, Continued
Removal
8. Disconnect the hard drive data cable using a gentle rocking
motion.
To replace the hard drive and bracket reverse the previous
procedure.
Return to Optical and Mass Storage Index Page
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
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TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
Removing the 1394 Card, Continued
Removal
4. Remove the screw securing the 1394 card
.
5. Pull the 1394 card
using a gentle side-to-side rocking
motion from the connector on the system board.
Replacement
Important: The 1394 card rear connector must be properly
inserted into the rear chassis slot to ensure the card is properly
seated into the connector on the system board.
1. Align the card with connector on the system board and rear
connector slots on the chassis.
2. Reconnect the data cable and the power cable.
3. Replace the screw to secure the 1394 card to the chassis.
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC DISCHARGE
SERVICE CONSIDERATIONS
PREPARATION FOR DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE
TOP DOOR
REMOVING THE CD STORAGE DOOR
(Lower Front Panel - Open the CD Storage Door)
OPTICAL AND MASS STORAGE DEVICES
(CD, CD-RW and/or DVD Drive, Hard Drive, Disk
Drive)
POWER SUPPLY ASSEMBLY
Service Considerations
Cable
Positions: CD/CD-RW, and
DVD
This image indicates the cable routing
for the CD, CD-RW, and/or DVD Drive to
the system board.
Return to Service Considerations Index
FRONT I/O BOARD
SYSTEM BOARD COMPONENTS
(RTC Battery, Microprocessor/Heatsink Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel - Open
the CD Storage Door)
Service Considerations
Cable Positions: Power
Button
This image indicates the cable routing for the
Power Button to the system board.
Return to Service Considerations Index
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or DVD
Drive, Hard Drive, Disk
Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR (Lower
Front Panel - Open the CD
Storage Door)
OPTICAL AND MASS
Service Considerations
Cable Positions: Disk
Drive
This image indicates the cable routing for the Disk
Drive to the system board.
Return to Service Considerations Index
STORAGE DEVICES (CD,
CD-RW and/or DVD Drive,
Hard Drive, Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel - Open
the CD Storage Door)
OPTICAL AND MASS
Service Considerations
Cable Positions: Button Board
This image indicates the cable routing for
the Button Board to the system board.
Return to Service Considerations Index
STORAGE DEVICES
(CD, CD-RW and/or DVD
Drive, Hard Drive, Disk
Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel - Open
the CD Storage Door)
Service Considerations
Cable Positions: Hard
Drive
This image indicates the cable routing for the Hard
Drive to the system board.
Return to Service Considerations Index
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or DVD
Drive, Hard Drive, Disk
Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC DISCHARGE
Service Considerations
SERVICE CONSIDERATIONS
Cable Positions: Power
Supply Assembly
PREPARATION FOR DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
This image indicates the cable routing for the
Power Supply Assembly to the system board.
GRAPHICS CARD
EXPANSION CARD
(Modem or Network Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel - Open the CD
Storage Door)
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or DVD Drive, Hard
Drive, Disk Drive)
Return to Service Considerations Index
POWER SUPPLY ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD COMPONENTS
(RTC Battery, Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
CLEARING CMOS
POWER-ON SELF TEST (POST)
CONFIGURATION
DIAGNOSTIC ERROR CODES
TROUBLESHOOTING WITHOUT
DIAGNOSTICS
TROUBLESHOOTING
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
Clearing CMOS
If the power-on password is unknown, clearing CMOS will disable the password and allow
the computer to boot.
The location of the Real-time clock (RTC) battery is shown on the system board
illustration below.
1. Complete the preparation for disassembly
procedures.
2. Remove the side access panel.
3. To disable the password, move the jumper
from pins 1-2 (normal) to pins 2-3 (clear
CMOS) for 10 seconds, then return to pins 1-2
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JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
CLEARING CMOS
Power-On Self Test (POST)
POWER-ON SELF
TEST (POST)
POST is a series of diagnostic tests that run automatically when the system is turned on. After the
computer is turned on, POST checks the following assemblies to ensure that the computer system is
CONFIGURATION functioning properly:
1. Keyboard
DIAGNOSTIC
ERROR CODES
2. System board
3. Memory modules
TROUBLESHOOTING
WITHOUT
4. Video memory
DIAGNOSTICS
5. Disk drives
6. Hard drives
7. Power supply
POST also detects the type of mass storage devices installed in the computer.
If POST finds an error in the system, an error condition is indicated by an audible and/or visual
message. The table below gives explanations of the error codes and a recommended course of action.
Note
An external speaker must be installed into the speaker output connector to hear the
audible beeps during POST.
Click a link below to find the probable cause and recommended action for a given error message.
Disk A Error
Keyboard Controller Error
System BIOS Shadowed
Extended RAM failed at offset
Keyboard Error
System Cache Error
Failing Bits
Operating System Not Found
System CMOS Checksum Back
Fixed Disk 0 or 1 Failure
Parity Check 1
System RAM Failed at Offset
Fixed Disk Controller Failure
Parity Check 2
System Timer Error
Incorrect Drive A Type
Real Time Clock Error
UMP Upper Limit Segment
Invalid NVRAM Media Type
System Battery is Dead
Video BIOS Shadowed
POST Messages
Error Message
Disk Drive A Error
Extended RAM failed at offset
nnn
Probable Cause
Drive A is present, but fails the
BIOS POST disk tests.
Extended memory not working
or not configured properly.
Failing Bits nnn
nnn is a map of the bits at the
RAM address which failed the
memory test.
Fixed Disk 0 or 1
Hard drive is not working or not
configured properly.
Fixed Disk Controller Failure
Incorrect Drive A Type
Hard drive is not working or not
configured properly.
Type of disk in drive A not
correctly indentified.
Recommended Action
1.
2.
3.
1.
Run Setup.
Replace the signal cables.
Replace the disk drive.
Replace the memory
modules.
2. Replace the system board.
1. Run Setup.
2. Replace the system board.
1.
2.
1.
2.
1.
Run Setup.
Replace the system board.
Run Setup.
Replace the system board.
Replace the memory
modules.
2. Replace the disk drive.
Invalid NVRAM Media Type
Return to top
Problem with NVRAM (CMOS)
access.
Replace the system
board.
Keyboard Controller Error
Keyboard, I/O keyboard
controller (on system board), or
mouse error.
Keyboard Error
Keyboard, I/O keyboard
controller (on system board), or
mouse error.
Operating System not found
Operating system cannot be
located on either drive A: or C:.
Parity Check 1
Parity error found in the system
bus.
1.
2.
3.
1.
2.
3.
Replace the keyboard.
Replace the mouse.
Replace the system board.
Replace the keyboard.
Replace the mouse.
Replace the system board.
Run Setup.
1. Run Setup.
2. Replace the memory
modules.
Parity Check 2
Parity error found in the I/O bus.
3. Replace the system board.
1. Run Setup.
2. Replace the ISA board
(modem).
Real Time Clock Error
Real-time clock fails BIOS test.
System Battery is Dead
RTC battery is dead.
Replace the system
board.
1. Replace the RTC battery.
2. Run Setup.
Return to top
System BIOS Shadowed
System BIOS copied to Shadow
RAM.
Status Message: no
action required.
System Cache Error
RAM cache failed the BIOS test.
Run Setup.
System CMOS Checksum Bad
CMOS is corrupted or modified
incorrectly.
Run Setup.
System RAM failed at Offset, nnn System RAM failed.
Replace the memory
modules.
System Timer Error
DMA, timers, etc.
Replace the system
board.
UMB Upper Limit Segment
Address, nnn
Displays the address nnn of the
upper limit of Upper Memory
Blocks, indicating released
segments of the BIOS.
Status Message: no
action required.
Video BIOS Shadowed
Video BIOS successfully copied
to shadow RAM.
Status Message: no
action required.
Return to top
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ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
CLEARING CMOS
Configuration
POWER-ON SELF
TEST (POST)
This section explains how to use Setup and Compaq Utilities which should be accessed in the
following ways:
1. When a system configuration error is detected during the POST.
CONFIGURATION
DIAGNOSTIC ERROR
CODES
TROUBLESHOOTING
WITHOUT
DIAGNOSTICS
2. To change factory default settings for some of the computer features.
3. To change the system configuration, which is sometimes necessary when you add or
remove optional hardware.
4. To set system configuration features.
Click a link below to go to the appropriate subsection:
Preparing the Computer
Setup
Accessing Compaq Utilities Options
View System Information (INSPECT)
Preparing the Computer
3. Ensure proper ventilation. The computer should have a 3-inch (7.6cm) clearance of the
system unit.
4. Turn off the computer and peripheral devices.
5. Disconnect any peripheral devices other than the monitor and keyboard. Do not disconnect
if you want to test or use it to log error messages.
6. Install loop-back and terminating plugs for complete testing
Setup
3. Modify settings for audio, storage, power management, communications, and input
devices.
4. Get an overall picture of the computer's hardware configuration.
5. Verify configuration parameters in determining problems.
6. Set time and date.
Running Setup
To access the Setup utility, turn on the computer and press the F10 key when the Compaq logo
appears on your screen.
Note
The actual menu displayed on your computer may vary slightly, depending on
your configuration.
Return to top
Accessing Compaq Utilities Options
This section provides information about the menu options accessible from the Compaq Utilities
menu.
Create a Compaq Utilities Disk
A Compaq Utilities disk must be created to troubleshoot the system. To create the disk, complete
the following steps:
1. Insert the QuickStore CD into the CD drive.
2.
3.
4.
5.
6.
7.
8.
From the Windows desktop, click on Start, then Programs, then Windows Explorer.
Click on the CD drive icon.
Double-click on the PCdiags folder.
Insert a disk in the disk drive.
Double-click on the QRST5.exe icon.
Press Enter when the QuickStore label appears.
After the CD has completed copying to the disk, eject the QuickStore CD.
Running Compaq Utilities
To run Compaq Utilities, turn on or reboot the computer with the Compaq Utilities disk in the disk
drive. The menu will appear on your screen.
View System Information (INSPECT)
The View System Information (INSPECT) utility provides information about the system once it is
configured. INSPECT operates with MS-DOS and provides information about the operating
system, including:
1. Contents of the operating system startup files
2.
3.
4.
5.
6.
7.
Current memory configuration
ROM version
Type of processor and coprocessor
Disk and hard drives
Active printer and communication interfaces
Modem
Return to top
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TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
CLEARING CMOS
Diagnostic Error Codes
POWER-ON SELF
TEST (POST)
Diagnostic error codes occur if the system recognizes a problem while running the program.
These error codes help identify possibly defective subassemblies.
CONFIGURATION
Tables listed on this page give possible error codes and descriptions of the action required to
resolve the error condition.
DIAGNOSTIC ERROR
CODES
TROUBLESHOOTING
WITHOUT
DIAGNOSTICS
Important
Retest the system after completing each step. If the problem is resolved, do
not proceed with the remaining diagnostic tests.
For assistance in the removal and replacement of a particular subassembly, see Removal and
Replacement Procedures.
100-xx
Processor
600-xx
Disk drive
3200-xx
Audio
200-xx
Memory
1100-xx
Serial
3300-xx
CD or DVD
300-xx
Keyboard
1200-xx
Modem
xxxx-xx
CD-RW DVD
400-xx
Parallel
(printer)
1700-xx
Hard drive
8600-xx
Pointing device
interface
500-xx
Monitor
2400-xx
Video
Processor Error Codes
Error Code:
Description:
Recommended Action:
101-xx
CPU test failed
102-xx
Processor error
Replace the system board and retest.
1. Run Setup and retest.
2. Replace the processor and
retest.
103-xx
DMA controller failed
104-xx
Interrupt controller failed
105-xx
Port error
106-xx
Keyboardcontroller self-test failed.
107-xx
CMOS RAM test failed
108-xx
CMOS interrupt test failed
109-xx
CMOS clock failed
110-xx
Reprogrammable timer test failed
111-xx
Refresh detect test failed
112-xx
Speed test failed
113-01
Protected mode test failed
114-xx
Speaker test failed
The following step applies to error
code 103-xx through 106-xx:
Replace the system board.
The following steps apply to error
code: 107-xx through 109-xx:
1. Replace the battery/ clock
module and retest.
2. Replace the system board and
retest.
The following steps apply to error
codes 110-xx through 113-xx:
Replace the system board and retest.
1. Verify the speaker connection.
2. Replace the system board and
retest.
199-xx
Installed devices test failed
Return to top
Memory Error Codes
1.
2.
3.
4.
5.
Check system configuration.
Verify cable connections.
Check switch settings.
Run Compaq Utilities.
Replace the system board and
retest.
Error Code:
Description:
200-xx
Invalid memory configuration
Recommended Action:
1. Verify memory module value
compatibility.
2. Reinsert memory in the
correct location.
201-xx
202-xx
Memory machine ID test failed
Memory system ROM checksum failed
The following steps apply to error
codes
201-xx and 202-xx:
1. Flash the ROM and retest.
2. Replace the memory and
retest.
3. Replace the system board and
retest.
203-xx
Memory write/read test failed
204-xx
Memory address test failed
1. Remove one memory module
206-xx
Increment pattern test failed
2. Replace other removed
210-xx
Random pattern test failed
The following steps apply to error
codes
203-xx through 210-xx:
at a time until the error
message stops.
modules one at a time, testing
each to ensure the error does
not return.
3. Replace the system board and
retest
Return to top
Keyboard Error Codes
Error Code:
Description:
301-xx
Keyboard short test, 8042 self-test failed The following steps apply to error
codes 301-xx through 304-xx:
1. Check the keyboard
Keyboard long-test failed
connection. If disconnected,
turn the computer off and
302-xx
Recommended Action:
303-xx
Keyboard LED test, 8042 self-test failed
304-xx
Keyboard typematic test failed
connect the keyboard.
2. Replace the keyboard and
restart.
3. Replace the system board and
retest.
Return to top
Monitor (VGA or Flat-Panel) Error Codes
Error Code:
Description:
Recommended Action:
501-xx
Video controller test failed
502-xx
Video memory test failed
The following step applies to error
codes 501-xx through 516-xx:
503-xx
Video attribute test failed
504-xx
Video character set test failed
505-xx
Video 80 x 25 mode 9 x 14 character cell
test failed
506-xx
Video 80 x 25 mode 9 x 14 character cell
test failed
507-xx
Video 40 x 25 mode test failed
508-xx
Video 320 x 200 mode color set 0 test
failed
509-xx
Video 320 x 200 mode color set 1 test
failed
510-xx
Video 640 x 200 mode test failed
511-xx
Video screen memory page test failed
512-xx
Video gray scale test failed
514-xx
Video white screen test failed
516-xx
Video noise pattern test failed
Return to top
Disk Drive Error Codes
Replace the system board and
retest.
Error Code:
Description:
Recommended Action:
600-xx
Disk ID drive types test failed
601-xx
Disk format failed
The following steps apply to error
codes 600-xx through 698-xx:
1. Replace the disk and retest.
602-xx
Disk read test failed
603-xx
Disk write, read, compare test failed
604-xx
Disk random seek test failed
605-xx
Disk ID media test failed
606-xx
Disk speed test failed
607-xx
Disk wrap test failed
608-xx
Disk write-protect test failed
609-xx
Disk reset controller test failed
610-xx
Disk change line test failed
694-xx
Pin 34 is not cut on 360KB disk drive
697-xx
Disk type error
698-xx
Disk drive speed not within limits
699-xx
Disk drive/ media ID error
2. Check and/ or replace the
disk power and signal cables
and retest.
3. Replace the disk drive and
retest.
4. Replace the system board
and retest.
1. Replace media.
2. Run Setup.
Return to top
Modem Error Codes
Error Code:
Description:
Recommended Action:
1201-xx
Modem Internal Loop-Back Test
1202-xx
Modem Time-Out Error
1203-xx
Modem External Termination Test
The following steps apply to
1201-xx through 1210-xx:
1. Refer to modem
documentation procedures.
1204-xx
Modem Auto Originate Test
1206-xx
Dial Multifrequency Tone Test
1210-xx
Modem Direct Connect Test
2. Check the modem line.
3. Replace the modem device.
Return to top
Hard Drive Error Codes
Error Code:
Description:
Recommended Action:
1700-xx
Hard drive ID types test failed
1701-xx
Hard drive format test failed
The following steps apply to error
codes 1700-xx through 1799-xx:
1702-xx
Hard drive read test failed
1703-xx
Hard drive write/ read/ compare test failed
1704-xx
Hard drive random seek test failed
type.
2. Replace the hard drive signal
and power cables and retest.
1705-xx
Hard drive controller test failed
3. Replace the hard drive and
1706-xx
Hard drive ready test failed
1707-xx
Hard drive recalibration test failed
4. Replace the system board
1708-xx
Hard drive format bad track test failed
1709-xx
Hard drive reset controller test failed
1710-xx
Hard drive park head test failed
1714-xx
Hard drive file write test failed
1715-xx
Hard drive head select test failed
1716-xx
Hard drive conditional format test failed
1717-xx
Hard drive ECC (Error Correction Code)
test failed
1719-xx
Hard drive power mode test failed
1730-xx
Fixed Disk 0 does not support DMA mode
1731-xx
Fixed Disk 1 does not support DMA mode
1740-xx
Fixed Disk 0 failed Set Block Mode
command
1. Run Setup and verify drive
retest.
and retest.
1741-xx
Fixed Disk 1 failed Set Block Mode
command
1750-xx
Fixed Disk 0 failed Identity command
1751-xx
Fixed Disk 1 failed Identity command
1760-xx
Fixed Disk 0 does not support Block Mode
1761-xx
Fixed Disk 1 does not support Block Mode
1790-xx
Disk 0 Configuration Error
1792-xx
Secondary Disk Controller Failure
1799-xx
Invalid hard drive type failed
Return to top
Video Error Codes
Error Code:
Description:
Recommended Action:
2402-xx
Video memory test failed
2403-xx
Video attribute test failed
The following steps apply to error
codes 2402-xx through 2456-xx:
2404-xx
Video character set test failed
2405-xx
Video 80 x 25 mode 9 x 14 character cell
test failed
2406-xx
Video 80 x 25 mode 8 x 8 character cell
test failed
2407-xx
Video 40 x 25 mode test failed
2408-xx
Video 320 x 200 mode color set 0 test
failed
2409-xx
Video 320 x 200 mode test failed
2410-xx
Video 640 x 200 mode test failed
2411-xx
Video screen memory page test failed
2412-xx
Video gray scale test failed
1. Run Setup.
2. Replace the system board
and retest.
2414-xx
Video white screen test failed
2416-xx
Video noise pattern test failed
2418-xx
ECG/VGC memory test failed
2419-xx
ECG/VGC ROM checksum test failed
2420-xx
ECG/VGC attribute test failed
2421-xx
ECG/VGC 640 x 200 graphics (256-color
mode) test failed
2422-xx
ECG/VGC 640 x 350 16-color set test
failed
2423-xx
ECG/VGC 640 x 350 64-color set test
failed
2424-xx
ECG/VGC monochrome text mode test
failed
2425-xx
640 x 480 graphics test failure
2431-xx
640 x 480 graphics test failure
2432-xx
320 x 200 graphics (256-color mode) test
failed
2448-xx
Advanced VGA Controller test failed
2451-xx
132-column Advance VGA test failed
2456-xx
Advanced VGA 256-color test failed
2468-xx
Advanced VGA BitBLT test
2477-xx
Advanced VGA datapath test
The following steps apply to error
codes 2468-xx through 2480-xx:
1. Run Setup.
2. Replace the system board
and retest.
2478-xx
Advanced VGA BitBLT test
2480-xx
Advanced VGA Linedraw test
Return to top
Audio Error Codes
Error Code:
Description:
Recommended Action:
3206-xx
Audio System Internal Error
Replace the system board and
retest.
Return to top
CD or DVD Drive Error Codes
Error Code:
Description:
Recommended Action:
3301-xx
CD or DVD drive read test failed
The following steps apply to error
codes 3301-xx through 3305-xx
and 66xx-xx:
1. Replace the CD or DVD disk
and retest.
3305-xx
2. Check the jumper settings
on the CD or DVD drive.
3. Check and/or replace the
66xx-xx
power and signal cables and
retest.
4. Replace the CD or DVD drive
and retest.
Return to top
Pointing Device Interface Error Codes
Error Code:
Description:
8601-xx
Pointing Device Interface test failed
Recommended Action:
1. Replace with a working
device and retest.
2. Replace the system board
and retest.
Return to top
CD-RW Drive Error Codes
Error Code:
Description:
Recommended Action:
xxxx-xx
CD-RW drive
The following steps apply to error
codes xxxx-xx through xxxx-xx:
1.
2.
Return to top
United States
Compaq Presario Internet PC 5000 Series Computers
TROUBLESHOOTING
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
CLEARING CMOS
Troubleshooting Without Diagnostics
POWER-ON SELF
TEST (POST)
This section describes some simple, preliminary tests and guidelines for troubleshooting the
computer.
CONFIGURATION
Checklist for Solving Minor Problems:
DIAGNOSTIC ERROR
CODES
TROUBLESHOOTING
WITHOUT
DIAGNOSTICS
If you encounter some minor problem with the computer or software application, go through the
following checklist for possible solutions before running any of the diagnostic utilities:
1.
2.
3.
4.
5.
6.
7.
8.
9.
Is the computer connected to the working power outlet?
Is the computer turned on and the power light illuminated?
Are all the cables connected properly and seated?
Are all of the necessary device drivers installed?
Is the CONFIG.SYS file correct?
Is the AUTOEXEC.BAT file (MS-DOS) or STARTUP.CMD file correct?
Was a nonbootable disk loaded in the disk drive at power-up?
Are all the switch settings correct?
Was Computer Setup run after installing options (memory, disk drives, etc.)
and booted installing industry standard architecture boards?
Quick checks and possible solutions for problems related to these topics:
CD Drive
Disk Drive
DVD Drive
Hard Drive
Power
USB Ports
Hardware Installation
In addition, this section provides information for resolving hardware conflicts.
CD Drive
Problem
Probable Cause
Possible Solution
Cannot read compact disc.
CD is not properly seated in
the drive.
Eject the CD, then re-insert it,
pressing CD firmly to correctly
seat it in the drive.
CD has been loaded upside
down.
Eject the CD, turn it over, then
reload.
CD may be dirty or scratched.
Load another CD disk.
Power cycle delay.
After turning the computer off,
wait 30 seconds before turning
the computer on again.
CD drive is not connected
properly.
Open the computer and check
to see if the cable is connected
properly.
Proper driver is not loaded.
Restart the system and make
sure the drivers are loaded.
Cannot eject compact disc
(tray-load only).
Return to top
DVD Drive
Problem
Probable Cause
Possible Solution
Cannot read DVD disk.
DVD or CD is not properly
seated in the drive.
Eject DVD or CD, press down
on the drive firmly to correctly
seat it in the drive.
DVD or CD has been loaded
upside down.
Eject the disk, turn it over, then
reload.
DVD or CD disk may be dirty
or scratched.
Load another DVD disk.
DVD does not work in the
DOS mode.
Proper drivers are not loaded.
Restart the system and make
sure the DVD drivers are
loaded.
Cannot eject DVD disk.
The system is in the Sleep
mode.
Press the Power button to bring
the system down full power,
then eject the DVD.
The DVD, disk, or hard drive
Wait until all drive activity
was active when attempting to ends, then eject the DVD.
eject the DVD.
DVD drive devices are not
detected.
DVD disk is not properly
seated in the drive.
Turn off the computer, insert a
straight pin into the emergency
eject hole, then push firmly.
Slowly pull the tray out from
the drive until fully extended,
then remove the DVD disk.
DVD drive is not connected
properly.
Open the computer and check
to see that the cable is
connected properly.
Incorrect driver is installed.
Ensure the correct driver is
installed in computer.
Drive has been changed.
Make sure the jumper setting is
set for "Setup."
Proper drivers are not loaded.
Restart the system and make
sure the DVD drivers are
loaded.
Return to top
Digital Dashboard
Problem
Probable Cause(s)
Possible solution
Digital Dashboard displays
component icons.
Digital Dashboard has not
detected system components.
Digital Dashboard display is Check the power cable
blank.
connection to the system
board.
When the power button is
pressed, the computer is
powered on. The LCD display
will display the icons: keyboard,
mouse, and monitor. If all
components are not detected,
the icons will need to be
displayed. If these components
are seen, the icons will
disappear.
When the power cable is
properly connected, the display
will display, "Push To Start."
Return to top
Hard Drive
Problem
Probable Cause(s)
Possible Solution
Hard drive error occurs.
Hard disk has bad sectors or
has failed.
Run Computer Setup. Reformat
the hard disk.
Drive not found.
Cable could be loose.
Check cable connections.
Disk transaction problem.
Either the directory structure
is bad or there is a problem
with a file.
From the desktop click on the
Start menu, Programs,
Accessories, System Tools, and
check for problems. If problems
exist, run scandisk and
checkmark the "Automatically
fix errors" box at the bottom to
correct the problems. If a large
enough allocation units is
found, click on the Start button
and choose Programs,
Accessories, System Tools, Disk
Defragmenter.
Nonsystem disk message.
The system is trying to start
from a disk that is not
bootable.
Remove the disk from the disk
drive.
The system is trying to start
from the hard drive but the
hard disk has been damaged.
Insert a bootable disk into the
disk drive and restart the
computer with Ctrl+Alt+Del.
Disk boot has been disabled in Run Computer Setup and
Computer Setup.
enable disk drives.
Hard drive operation seems The hard disk files may be
slow, or hard drive activity fragmented.
light is not on, or stays on
without blinking.
From the desktop click on the
Start menu, Programs,
Accessories, System Tools, and
check for problems. If problems
exist, run scandisk and
checkmark the "Automatically
fix errors" box at the bottom to
correct the problems. If a large
enough allocation units is
found, click on the Start button
and choose Programs,
Accessories, System Tools, Disk
Defragmenter.
Return to top
Hardware Installation
Problem
Probable Cause(s)
Possible Solutions
A new device is not
recognized as part of the
computer system.
When the system advised you Reboot the computer and follow
of changes to the
the instructions for saving
configuration, you did not save changes.
the changes.
The system may not have
automatically recognized the
new device.
Run Computer Setup and
identify the device.
The cables for the new
external device are loose, or
the power cables are
unplugged.
Check all cables.
The power switch for the new
external device is not turned
on.
Turn off the computer, turn on
the external device and then
turn on the computer to
integrate the new modes of the
computer.
Return to top
Power
Problem
Possible Solution
Computer will not turn on.
Ensure that the computer is connected to a
power supply.
Computer does not automatically display
the date and time.
The real-time clock (RTC) battery may need to
be replaced. Click Here for replacement
procedures.
Computer does not beep during POST.
The speaker volume may have been turned
down. Select the Volume option from the
Control Panel and adjust the volume.
Computer powered off automatically.
The unit temperature may have been
exceeded. Check for function and blockage.
Return to top
USB Ports
Problem
Probable Cause(s)
Possible Solution
Port 3 cannot work with
any slow speed devices.
The device is plugged into the
wrong port.
Check to see if the keyboard is
plugged into the CPU. Ensure
that the USB device is properly
inserted into the port.
USB device does not work
with the system.
The USB device and the
system may use different USB
architectures.
Ensure that the USB device and
the system have the same USB
architecture. (UHCI-compliant
devices only work with a
UHCI-compliant system, and
compliant devices will only work
with a OHCI-compliant system.)
Return to top
Disk Drive
Problem
Probable Cause(s)
Disk drive light stays on.
Disk may be damaged.
Disk may be installed
incorrectly
Software program may be
damaged.
Disk drive cannot write to a Disk is not formatted.
disk.
Disk is write-protected.
Writing to the wrong drive.
Not enough space is left on the
disk.
Disk drive cannot read a
disk.
Disk is not formatted.
Using the wrong disk type for
the drive type.
Reading the wrong drive.
Disk drive has been disabled
by Computer Setup.
Return to top
Possible Solution
United States
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
TROUBLESHOOTING
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
Clearing CMOS
Resolving Hardware Conflict
Power-On Self
Test (POST)
Hardware conflicts occur when two or more peripheral devices attempt to use the same hardware
resources. I/O addresses, interrupts, and DMA channels are the most common hardware
resources used by peripheral devices.
Configuration
Diagnostic error
codes
Base I/O address
Interrupt
8-bit DMA
220H
IRQ 5
Channel 1
Troubleshooting
without diagnostics
When different peripheral devices use the same hardware resources at the same time, the
devices and/or the system may not function properly. You can resolve hardware conflicts by
ensuring that no devices are configured to use the same hardware resources. These resources
can either be dipswitch or jumper settings on the peripheral card or software configurable
resources. The Computer Setup selection of your Compaq Utilities allows you to view and modify
the settings for the peripheral devices factory installed in your computer. Refer to the User's
Guide for the particular peripheral cards you wish to install for information on how to view and
select their settings.
To resolve hardware conflicts:
1. Change the hardware settings of your audio card or other peripheral card in your system.
Make sure the peripheral card is using any settings used by the factory-installed devices.
2. If you are unsure of the settings of the peripheral cards, you can isolate the source of the
problem by temporarily removing all cards not manufactured by Compaq, or resetting the
default settings and running Compaq Utilities. After that, add the cards back one at a time
until the card that is causing the conflict is found.
Return to Troubleshooting without diagnostics
United States
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
MODELS AND
FEATURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
Models and Features
CPU CONTROLS AND
LIGHTS
SIDE ACCESS PANEL
INTERNET
KEYBOARD
CONTROLS
REAR CPU
CONNECTORS
POWER CORD SET
REQUIREMENTS
Model
Processor
Hard Drive CD/ CD-RW/ DVD
Memory
5UV430
Dur 800 MHz
20.0 GB
48x-tray
64 PC 133up
5UV430
Dur 800 MHz
20.0 GB
10x/12x/16x DVD
64 PC 133up
5WV450
Dur 850 MHz
20.0 GB
8X CD-RW
64 PC 133up
5WV450
Dur 900 MHz
20.0 GB
8X CD-RW
64 PC 133up
5WV450
Dur 850 MHz
20.0 GB
8X CD-RW
64 PC 133up
5WV451
Dur 850 MHz
20.0 GB
8X CD-RW
64 PC 133up
5WV452
Ath 1.0 GHz
20.0 GB
48x-tray
64 PC 133up
5WV461
Dur 800 MHz
20.0 GB
48x-tray
64 PC 133up
5WV490
Ath 1.2 GHz
40.0 GB
10x/12x/16x DVD
128 PC 133up
5WV491 Ath 1.2 GHz/200
40.0 GB
8XCD-RW
128 PC 133up
5000EA
Dur 800 MHz
20.0 GB
48x-tray
64 PC 100up
5004EA
Dur 800 MHz
20.0 GB
10x/12x/16x DVD
64 PC 100up
Secondary Drive
CD-RW
5008EA
Dur 850 MHz
20.0 GB
10x/12x/16x DVD
64 PC 100up
5012EA
Dur 850 MHz
20.0 GB
CD-RW
64 PC 100up
5016EA
Dur 850 MHz
20.0 GB
10x/12x/16x DVD
64 PC 100up
5020EA
Ath 900 MHz
30.0 GB
10x/12x/16x DVD
64 PC 100up
CD-RW
5024EA
Ath 1.0 GHz
40.0 GB
10x/12x/16x DVD
64 PC 100up
CD-RW
5028EA
Ath 1.0 GHz
40.0 GB
10x/12x/16x DVD
128 PC 100up
CD-RW
5032EA
Ath 1.3 GHz
60.0 GB
10x/12x/16x DVD
128 PC 100up
CD-RW
5002LA Dur 850 MHz/200
30.0 GB
CD-RW
128 PC 133up
5002LA
Dur 900 MHz
30.0 GB
CD-RW
64 PC 100up
5004LA
Ath 1.0 GHz
40.0 GB
48x-tray
64 PC 100up
CD-RW
5006LA
Ath 1.1 GHz
60.0 GB
10x/12x/16x DVD
128 PC 100up
CD-RW
5006LA
Ath 1.2 GHz/200
80.0 GB
10x/12x/16x DVD
256 PC 133
CD-RW
Continued
United States
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
MODELS AND
FEATURES
CPU CONTROLS
AND LIGHTS
SIDE ACCESS
PANEL
INTERNET
KEYBOARD
CONTROLS
REAR CPU
CONNECTORS
POWER CORD
SET
REQUIREMENTS
PRODUCT DESCRIPTION
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
CPU Controls and Lights
1 CD-ROM, CD-RW, or DVD tray
(DVD drive available on selected models)
2 CD-ROM, CD-RW, or DVD Activity Light
3 Disk Drive Slot
4 Disk Drive Activity Light
5 Disk Drive Eject Button
6 Hard Drive Activity Light
7 CD Storage Tray
8 CD-ROM, CD-RW, or DVD Manual Eject Hole
9 CD-ROM, CD-RW, or DVD Manual Eject Button
10 Dual USB Connectors
11 Power On Light
12 Power On Button
United States
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
MODELS AND FEATURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
Side Access Panel
CPU CONTROLS AND LIGHTS
SIDE ACCESS PANEL
INTERNET KEYBOARD
CONTROLS
REAR CPU CONNECTORS
POWER CORD SET
REQUIREMENTS
1
2
Side Access Panel
Side Access Panel Handle
United States
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
MODELS AND FEATURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
Internet Keyboard Controls
CPU CONTROLS AND LIGHTS
SIDE ACCESS PANEL
CD/DVD Control Button Suite
1
2
3
4
5
6
7
8
9
CD/ DVD Play/ Pause
CD/ DVD Previous Track
CD/ DVD Next Track
CD/ DVD Stop
CD/ DVD Load/ Eject
Volume Down Button
Mute Button
Volume Up Button
Sleep Button
lnternet Button Suite
1
2
3
4
5
6
7
8
9
Instant Search
Communication
Instant E-mail
Instant Internet
My Presario
Compaq Online Shopping
Entertainment
Quick Launch Help Button
Quick Launch My
Program Button
INTERNET KEYBOARD CONTROLS
REAR CPU CONNECTORS
POWER CORD SET REQUIREMENTS
United States
STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
MODELS AND FEATURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
Rear CPU Connectors
CPU CONTROLS AND LIGHTS
SIDE ACCESS PANEL
INTERNET KEYBOARD
CONTROLS
REAR CPU CONNECTORS
POWER CORD SET
REQUIREMENTS
1 AC Power Connector
2 Voltage Select Switch
3 PS2 Port for Keyboard
4 USB Port for connecting an Internet Keyboard or
other USB devices
5 Serial Port for connecting a serial peripheral
device
6 Video Port
7 Audio Out
8 Audio In
9 Microphone
10 Modem (from phone line)
11 Network Interface Card (NIC)
12 PS2 Port for Mouse
13 Parallel Port (Printer)
14 1394 Port
15 Modem (out to phone)
IMPORTANT: Connectors may vary depending on
the model selected
United States
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
MODELS AND
FEATURES
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
PRODUCT DESCRIPTION
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
Power Cord Set Requirements
CPU CONTROLS AND
LIGHTS
Requirements
SIDE ACCESS PANEL
The power cord set (flexible cord and wall plug) received with the computer meets the
requirements for use in the country where the computer was purchased.
INTERNET
KEYBOARD
CONTROLS
REAR CPU
CONNECTORS
POWER CORD SET
REQUIREMENTS
Power cord sets for use in other countries must meet the requirements of the country where you
use the computer. For more information on power cord set requirements, contact your Compaq
authorized dealer, reseller, or service provider.
General Requirements
The requirements listed below are applicable to all countries:
1. The length of the power cord set must be at least 6.00 feet (1.8 m) and a maximum of
9.75 feet (3.0 m).
2. All power cord sets must be approved by an acceptable accredited agency responsible for
evaluation in the country where the power cord set will be used.
3. The power cord set must have a minimum current capacity of 10A and a nominal voltage
rating of 125 or 250 Volts AC, as required by each country's power system.
4. The appliance coupler must meet the mechanical configuration of an EN 60 320.IEC 320
Standard Sheet C13 connector to fit the Switch Box appliance inlet.
Country-Specific Requirements
Accredited Agency
Country
United States
UL*
US/Canada
UL and CSA
* The flexible cord must be Type SJT-2 or equivalent, No. 18 AWG, 3-conductor. The wall plug
must be a two-pole grounding type with the NEMA 5-15P (15A, 125V) or NEMA 6-15P (15A,
250V) configuration.
United States
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
MODELS AND
FEATURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
Models and Features, continued
CPU CONTROLS AND
LIGHTS
SIDE ACCESS PANEL
INTERNET
KEYBOARD
CONTROLS
REAR CPU
CONNECTORS
POWER CORD SET
REQUIREMENTS
Model
Processor
5009SR
Ath 1.1 GHz
Hard Drive CD/ CD-RW/ DVD
Memory
Secondary Drive
60.0 GB
10x/12x/16x DVD
128 PC 100up
CD-RW
5007SR Dur 900 MHz/200
40.0 GB
40x-tray
128 PC 100up
8x CD-RW
5007CL
Dur 800 MHz
30.0 GB
CD-RW
64 PC 100up
5008US
Dur 800 MHz
30.0 GB
48x-tray
64 PC 100up
5008CA Dur 800 MHz/200
40.0 GB
8x CD-RW
128 PC 100up
5010US
Dur 900 MHz
40.0 GB
48x-tray
64 PC 100up
CD-RW
5007R
Dur 800 MHz/200
40.0 GB
48x-tray
128 PC 100up
8x CD-RW
5007R
Dur 850 MHz
30.0 GB
48x-tray
64 PC 100up
5009R
Ath 900 MHz/200
40.0 GB
10x/12x/16x DVD
128 PC 100up
8x CD-RW
5009R
Dur 900 MHz
40.0 GB
48x-tray
64 PC 100up
CD-RW
5011R
Ath 1.1 GHz/200
60.0 GB
10x/12x/16x DVD
128 PC 100up
8x CD-RW
5010CA
Dur 900 MHz
40.0 GB
48x-tray
64 PC 100up
CD-RW
5012CA
Ath 1.0 GHz/200
40.0 GB
12x DVD
128 PC 100up
8x CD-RW
5009CL
Dur 900 MHz
40.0 GB
10x/12x/16x DVD
64 PC 100up
CD-RW
5010CA Dur 900 MHz/200
40.0 GB
48x-tray
128 PC 100up
8x CD-RW
5012CA
Ath 1.0 GHz
40.0 GB
10x/12x/16x DVD
128 PC 100up
CD-RW
5011CL
Ath 1.2 GHz
60.0 GB
10x/12x/16x DVD
128 PC 100up
CD-RW
5011R
Ath 1.2 GHz
40.0 GB
10x/12x/16x DVD
128 PC 100up
CD-RW
5012US
Ath 1.0 GHz
60.0 GB
48x-tray
128 PC 100up
CD-RW
5014US
Ath 1.2 GHz/200
60.0 GB
16x DVD
256 PC 100up
8x CD-RW
5014US
Ath 1.2 GHz
60.0 GB
10x/12x/16x DVD
128 PC 100up
CD-RW
5014CA
Ath 1.2 GHz
60.0 GB
10x/12x/16x DVD
128 PC 100up
CD-RW
5004UK Dur 900 MHz/200
20.0 GB
12x DVD
128 PC 100up
5004FR Dur 800 MHz/200
20.0 GB
10x/12x/16x DVD
128 PC 100up
5007EA Dur 800 MHz/200
40.0 7200
rpm
16x DVD
128 PC 100up
5008EA Dur 850 MHz/200
20.0 GB
12x DVD
64 PC 100up
5011DK Dur 800 MHz/200
20.0 GB
10x/12x/16x DVD
128 PC 100up
5011SE Dur 800 MHz/200
20.0 GB
12x DVD
64 PC 100up
5012SE Dur 800 MHz/200
20.0 GB
12x DVD
128 PC 100up
5014EA Dur 850 MHz/200
20.0 GB
10x/12x/16x DVD
64 PC 100up
8x CD-RW
5014FR Dur 850 MHz/200
20.0 GB
10x/12x/16x DVD
128 PC 100up
8x CD-RW
5014UK Dur 900 MHz/200
40.0 GB
12x DVD
128 PC 100up
8x CD-RW
5016EA Dur 850 MHz/200
20.0 GB
10x/12x/16x DVD
64 PC 100up
5016NL Dur 850 MHz/200
20.0 GB
8x CD-RW
128 PC 100up
8x CD-RW
5006CL
40.0 GB
48x-tray
128 PC 100up
CD-RW
5016SE Dur 850 MHz/200
20.0 GB
12x DVD
128 PC 100up
5016SW Dur 850 MHz/200
20.0 GB
12x DVD
128 PC 100up
5016SZ Dur 850 MHz/200
20.0 GB
10x/12x/16x DVD
128 PC 100up
Ath 1.1 GHz
8x CD-RW
5017DK Dur 850 MHz/200
Continued
30.0 GB
10x/12x/16x DVD
128 PC 100up
8x CD-RW
United States
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
MODELS AND
FEATURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
Models and Features, continued
CPU CONTROLS AND
LIGHTS
SIDE ACCESS PANEL
INTERNET
KEYBOARD
CONTROLS
REAR CPU
CONNECTORS
POWER CORD SET
REQUIREMENTS
Model
Processor
Hard Drive CD/ CD-RW/ DVD
Memory
Secondary Drive
5017EA Dur 850 MHz/200
30.0 GB
10x/12x/16x DVD
64 PC 100up
8x CD-RW
5020NL
Ath 1.0 GHz/200
30.0 GB
12x DVD
64 PC 100up
8x CD-RW
5020PT Ath 900 MHz/200
30.0 GB
8x CD-RW
64 PC 100up
5024FR
Ath 1.2 GHz/200
30.0 GB
12x DVD
128 PC 100up
8x CD-RW
5028BE
Ath 1.0 GHz/200
40.0 GB
12x DVD
128 PC 100up
8x CD-RW
5028EU
Ath 1.1 GHz/200
40.0 GB
12x DVD
128 PC 100up
5028ES
Ath 1.0 GHz/200
30.0 GB
12x DVD
128 PC 100up
8x CD-RW
5028UK
Ath 1.1 GHz/200
40.0 GB
16x DVD
128 PC 100up
8x CD-RW
5029EA
Ath 1.1 GHz/200
40.0 GB
12x DVD
128 PC 100up
8x CD-RW
5029DK
Ath 1.1 GHz/200
40.0 GB
12x DVD
128 PC 100up
8x CD-RW
5031EA
Ath 1.2 GHz/200
60.0 GB
12x DVD
128 PC 100up
8x CD-RW
5032BE
Ath 1.2 GHz/200
40.0 7200
rpm
16x DVD
256 PC 100up
8x CD-RW
5032SZ
Ath 1.2 GHz/200
40.0 GB
12x DVD
256 PC 100up
5032UK
Ath 1.2 GHz/200
60.0 GB
16x DVD
256 PC 100up
8x CD-RW
5016SZ Dur 850 MHz/200
20.0 GB
10x/12x/16x DVD
128 PC 100up
5017DK Dur 850 MHz/200
30.0 GB
10x/12x/16x DVD
128 PC 100up
8x CD-RW
5017EA Dur 850 MHz/200
30.0 GB
10x/12x/16x DVD
64 PC 100up
8x CD-RW
5020NL
Ath 1.0 GHz/200
30.0 GB
12x DVD
64 PC 100up
8x CD-RW
5020PT Ath 900 MHz/200
30.0 GB
8x CD-RW
64 PC 100up
5024FR
Ath 1.2 GHz/200
30.0 GB
12x DVD
128 PC 100up
8x CD-RW
5028BE
Ath 1.0 GHz/200
40.0 GB
12x DVD
128 PC 100up
8x CD-RW
5028EU
Ath 1.1 GHz/200
40.0 GB
12x DVD
128 PC 100up
5028ES
Ath 1.0 GHz/200
30.0 GB
12x DVD
128 PC 100up
8x CD-RW
5028UK
Ath 1.1 GHz/200
40.0 GB
16x DVD
128 PC 100up
8x CD-RW
5029EA
Ath 1.1 GHz/200
40.0 GB
12x DVD
128 PC 100up
8x CD-RW
5029DK
Ath 1.1 GHz/200
40.0 GB
12x DVD
128 PC 100up
8x CD-RW
5031EA
Ath 1.2 GHz/200
60.0 GB
12x DVD
128 PC 100up
8x CD-RW
5032BE
Ath 1.2 GHz/200
40.0 7200
rpm
16x DVD
256 PC 100up
8x CD-RW
5032SZ
Ath 1.2 GHz/200
40.0 GB
12x DVD
256 PC 100up
5032UK
Ath 1.2 GHz/200
60.0 GB
16x DVD
256 PC 100up
8x CD-RW
5016SW Dur 850 MHz/200
20.0 GB
12x DVD
128 PC 100up
8x CD-RW
United States
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
Notice
The information in this guide is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR
OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM
THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.
This guide contains information protected by copyright. No part of this guide may be photocopied or
reproduced in any form without prior written consent from Compaq Computer Corporation. © 2000 Compaq
Computer Corporation. All rights reserved. Compaq, Presario Registered U. S. Patent and Trademark Office.
Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. Windows 98 is a
trademark of Microsoft Corporation. The software described in this guide is furnished under a license
agreement or nondisclosure agreement. The software may be used or copied only in accordance with the
terms of the agreement. Product names mentioned herein may be trademarks and/or registered trademarks
of their respective companies.
Online Maintenance and Service Guide
Compaq Presario 5000 Series Personal Computers
January 2001
Return to Online Maintenance and Service Guide
United States
Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
REMOVAL AND REPLACEMENT PROCEDURES
TROUBLESHOOTING
JUMPER AND SWITCH INFORMATION
ILLUSTRATED PARTS CATALOG
SPECIFICATIONS
Preface
This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing
the Compaq Presario Series Personal Computers.
Compaq Computer Corporation reserves the right to make changes to the Compaq Presario 5400 Series
Personal Computers without notice.
Symbols
The following words and symbols mark special messages throughout this guide.
WARNING
Text set off in this manner indicates that failure to follow directions in the
warning could result in bodily harm or loss of life.
CAUTION
Text set off in this manner indicates that failure to follow directions could
result in damage to equipment or loss of data.
IMPORTANT
NOTE
Technician Notes
Text set off in this manner presents clarifying information or specific
instructions.
Text set off in this manner presents commentary, sidelights, or interesting
points of information.
WARNING: Only authorized technicians trained by Compaq should repair this
equipment. All troubleshooting and repair procedures are detailed to allow only
subassembly/module level repair. Because of the complexity of the individual
boards and subassemblies, the user should not attempt to make repairs at the
component level or to make modifications to any printed circuit board. Improper
repairs can create a safety hazard. Any indications of component replacement or
printed circuit board modifications may void any warranty.
Locating Additional Information
The following documentation is available to support this product:
● Compaq Presario documentation set
● Introducing Windows 98 Guide
● Service Training Guides
● Compaq Service Advisories and Bulletins
● Compaq QuickFind
● Compaq Service Quick Reference Guide
● Compaq Help Center
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