Lucent Technologies MERLIN LEGEND MLX Direct-Line Consoles Operator's Guide
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Document #: 555-660-134
Comcode: 108196197
Issue 1, February 1998
MERLIN LEGEND
®
Communications System
MLX Direct-Line Consoles
Operator’s Guide
Contents
Describes phone buttons and screens
DSS Buttons, DSS Button Lights
Line Buttons, Line Button Lights, Tones, Rings
Use to choose the right feature for the activity you want to perform.
Answering Calls, Making Calls, Hold, Conference, Transfer
Extension & System Directory, Personal Directory
Display-Only Features, Other Features, Feature Codes
Direct Voice Mail, Do Not Disturb, Extension Status (Hotel/Motel), Last Number Dial ....... 21
Pickup, Privacy, Saved Number Dial, System Speed Dial, Voice Announce .................... 24
Use these forms to keep track of information about your phone and system.
Security Alert
Your Responsibility for Your System’s Security␣
Toll fraud, the unauthorized use of your telecommunications system by an unauthorized party (for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf) can result in substantial additional charges for your telecommunications services. You are responsible for the security of your system. There may be a risk of toll fraud associated with your telecommunications system. Your system administrator should read all installation, instruction, and system administration documents provided with this product to fully understand the features that can introduce the risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Lucent Tecnologies will not be responsible for any charges that result from such unauthorized use.
Your MERLIN LEGEND MLX Direct-Line Console
Unlabeled Display Buttons
Press one to select the item next to or above it on the display.
Home
Menu
7 Lines
24 Characters
More
Inspct
Your Display Screen
Your telephone’s display is an alarm clock and timer (see p. 17), a
telephone directory (see p. 15), and a message center (see pp.
11–14). Read the button descriptions on this page to find out how
you can use your screen to locate and activate features or see who’s calling you. If you have a 2-line display, abbreviations are used on
the screen. These are explained in Display Reference, pp.
25–26, as are the four display screens.
Volume
V
V phone is ringing, the handset volume while you’re using the handset, or the speaker volume while you're using the speakerphone.
Feature
Press to display the Feature screen and select features.
HFAI
(Hands Free Answer on Intercom) Press before calls come in to answer voice-announced calls without lifting the handset.
Mute
Press to turn the speakerphone microphone on or off so that you can or cannot be heard by the caller.
1
Home
Press to return to the Home screen and exit the current activity. The Home screen gives calling and timekeeping information, and prompts when you need help.
2 Lines / 24 Characters
Home
Volume
Feature Transfer
HFAI
Mute
Speaker
Conf
Drop
Hold
User Card Tray
Pull out for quick reference.
Menu Inspct
Line Buttons
1
GHI
4
PQRS
7
*
More
ABC
2
JKL
5
TUV
8
OPER
0
DEF
3
Message
MNO
6
WXYZ
9
#
Hold
Press to put a call
Speaker
Press to turn the speakerphone on/off for hands-free conversation during a call or when a call rings; or press to hang up a speakerphone call.
TEL/OTHER Jack (underside) On MLX-10DP™, MLX-16DP™, MLX-20L
® , and MLX-28D ® telephones is a connection for a Multi-function Module.
Menu Press to program the phone, view messages, or select features avail-
able only from the display. (See More below.)
DSS Jack (underside) Used on MLX-20L and
MLX-28D telephones for connecting a DSS or a
PassageWay™ Direct Connect Solution or
PassageWay Solution.
Inspct
Press Inspct and a line button to display information about the current call or a ringing call or to see what feature is programmed on that button.
More
The > appears on the screen when more information exists. Press More to advance through additional menus or to display more information about the current call or a ringing call.
Line Buttons
Outside, SA, and ICOM buttons (see p. 3); blank line
buttons can be programmed with features (see p. 27).
•
MLX-28D telephone (shown) has 28 line buttons
•
MLX-20L telephone has 20 line buttons
Message Light
The red light is lit to indicates a waiting message
(see pp. 11–14).
Transfer
Press to send a call to another phone
Conf
Press to add a person to a conference (see p. 10).
Drop
Press Drop and a line button to disconnect a
person from a conference call (see p. 10).
!
CAUTION:
To clean your phone, unplug it from the wall jack and use a slightly dampened cloth. To prevent permanent damage, do not immerse the phone in water or other liquid, and do not use liquid or aerosol cleaners directly on the telephone.
Understanding Your DSS
Fixed Page Buttons
Press the fixed Page buttons to change the page of telephone numbers accessible to your DSS. The green light turns on next to the Page button that is active. If you have one DSS, Page 1 accesses the first 50 extensions, Page 2 accesses the second 50 extensions, Page 3 accesses the third
50 extensions. If you have two DSSs, Page 1 accesses the first 100 extensions, Page 2 acccesses the second 100 extensions, Page 3 accesses the third 100 extensions.
Message Status Button
When Message Status is on, the red lights next to the
DSS buttons turn on for extensions with messages from system operators. Messages from other sources
(such as co-workers and fax machines) do not cause the red lights to turn on. The green light next to the
Message Status button turns on when the button is
pressed to tell you that the lights on the DSS are showing Message Status. Pressing the button again turns off Message Status and the green light.
05
06
07
08
09
00
03
04
01
02
15
16
17
18
19
10
13
14
11
12
20
23
24
21
22
25
26
27
28
29
35
36
37
38
39
32
33
30
31
34
47
48
49
45
46
42
43
40
41
44
DSS Buttons
Each DSS has 50 DSS buttons, arranged in five columns of 10 buttons each.
DSS buttons have numbers assigned in consecutive order, starting with the top left corner button. Each button can have three numbers assigned to it, which can correspond to the following:
• Extension numbers for transferring or making calls to co-workers (see
•
Paging numbers for paging co-workers over speakerphones or a
•
•
loudspeaker system (see p. 22)
Numbers for parking calls to the system operator park zones (see p. 23)
Pools and lines for monitoring the pools’ current status
Reserved buttons
These buttons are reserved for future use.
-
DSS Button Lights
-
Light
Off
Steady
Fast flashing
Slow flashing
Button/Meaning
Extensions. The phone is not in use and Do Not Disturb is off. With the Message
Status button, the Message light is off at the extension.
Pool. One or more lines in the pool are available.
Line. Not in use. (available)
Group Page, Page All, Park Zone. Not in use. (available)
Calling Group. The number of calls waiting for calling group are fewer than the programmed maximum.
Extensions. A co-worker is on phone, available on hold, or Do Not Disturb is on.
With the Message Status button, the Message light is on at the extension.
Pool. All lines in the pool are busy.
Line. In use. (not available)
Group Page, Page All. In use. (not available)
Calling Group. The number of calls waiting for the calling group is equal to or more than the programmed maximum.
Extensions. A co-worker is calling you, or a parked call or call on hold is returning to you.
Line. A directed, parked, or held call is returning to you.
Extensions. A call directed to this extension is returning to you.
Line. A call is ringing on this line at your console or at a co-worker’s phone.
2
Understanding Your Direct-Line Console
␣Line Buttons␣
All Telephones
NNN-XXXX Make/receive outside calls only.
Telephones with ICOM Buttons
ICOM Ring Make/receive inside calls and receive inside voiceannounced calls.
ICOM Voice Make inside voiceannounced calls and receive inside ringing and voiceannounced calls.
ICOM Originate Make (not receive) inside
Only calls only.
Telephones with System Access (SA) Buttons
SA buttons give you access to inside or outside lines for making and/or receiving calls. To make an outside call on an SA button, first dial the dial-out code (usually 9) that your system manager supplies. No dial-out code is necessary when you call another extension.
SA Ring
SA Voice
Make/receive inside/outside ringing calls and receive inside voice-announced calls.
Make/receive outside calls, receive inside ringing and voice-announced calls, make inside voice-announced calls.
SA Originate Make (not receive) inside and
Only outside calls.
␣Line Button Lights␣
Light
Steady red
Steady green
Flashing green
Fast-flashing green
Slow-flashing green
Meaning
The line you are using or will use when you lift the handset or press the Speaker button.
The line is in use, or the feature programmed onto the line button is on.
An incoming call is ringing on this line button or a call you
transferred is returning to this line button (see p. 10).
You have put a call on hold on this line button.
Someone else has put a call on hold on this line button.
3
Understanding Your Direct-Line Console
␣Tones␣
Tone
Dial tone (steady)
Meaning
You can make a call.
Busy (slow repeating tone) The phone you are calling is busy.
Fast busy (fast repeating tone) No lines are available.
Error (alternating high-low tones) You dialed a number or used a feature incorrectly.
Confirmation (double break in You used a feature correctly.
dial tone followed by steady tone)
Callback (5 short beeps)
Call Waiting (1 or 2 beeps)
This call is receiving Callback treatment (p. 19).
You have an inside (1 beep) or an outside
(2 beeps) call waiting (p. 20).
␣Rings␣
The table below helps you identify the different types of ringing. You can also personalize ringing at
your telephone or adjust ring timing for the line buttons where calls arrive. Programming Buttons
& Settings, p. 27, tells you how to change the settings. Listed below are your options:
• Personalized Ring. Allows you to give calls ringing at your phone one of eight distinctive rings.
• Abbreviated Ring. When you are on a call and another call arrives at your phone, you can use this feature to give the second call a short ring.
• Immediate Ring. Calls ring immediately on line buttons set this way.
• Delay Ring. This setting causes calls to ring at your phone after a delay. If your calls are being covered, this allows time for another person to answer a call before you do.
• No Ring. Calls do not ring (except for returning transferred and Callback calls). Calls on lines
set for No Ring do not receive Coverage (p. 20).
Ring
1 long ring
Meaning
Inside call
1 long ring and 1 short ring Outside call
1 long ring and 2 short rings Priority ring; outside call transferred to you or
returning camped-on call (p. 20)
1 long ring and 3 short rings
Returning Callback call (p. 19)
4
Feature Finder
This table shows where to look for information about performing specific telephone activities. Any
features that do not have detailed instructions can be used by following the directions in Using
Features (p. 16) or programmed by following the instructions in Programming Buttons &
Calling
If you want to ...
Dial numbers with the touch of a button.
Then
Quickly dial numbers your company has programmed.
Make a voice-announced call to one or more co-workers.
See Line Buttons, p. 3, and Paging, p. 22.
Make a call after office hours.
Make and answer calls with no hands.
Automatically redial a number you dialed before.
Quickly dial numbers from your phone’s display.
See HFAI button, p. 1, to answer inside calls
hands-free. For information about headsets,
See Last Number Dial, p. 21, and Saved
Connect to an extension or outside line when it’s free.
See Callback & Line Request, p. 19.
Enter an account code before or during a call.
Set up a conference with as many as four others.
Transfer a call.
Put a call on hold.
Interrupt a co-worker’s call in an emergency.
Broadcast over the company’s loudspeaker system.
Put a call on hold and page a co-worker to pick it up at another telephone.
Know if someone is calling you when all your other lines are in use.
Reach a voice mailbox without calling the person.
Make a call from another extension, using your own calling privileges.
See Park & Pickup, p. 23, and Paging, p. 22.
See Authorization Codes, p. 18.
5
Feature Finder
Customizing Your Phone
If you want to ...
Program a feature on an unused line button.
Adjust volume of the speaker, handset, or ringer.
Give your phone its own distinctive ring.
Delay or remove the ring from an outside, SA, or
ICOM line button.
Change your phone’s display language.
Then
See Programming Buttons & Settings, p. 27.
See Rings, p. 4, and Coverage, p. 20.
Use the Language feature. See Using Features,
p. 16.
Covering Calls
Have a co-worker answer your calls.
See Coverage, p. 20, and Line Buttons, p. 3.
Answer all of a co-worker’s calls from your telephone.
Stop your calls from being covered by others.
Stop your outside calls from going to your company’s
voice mail system (or send your calls to voice mail).
Forward your calls to another telephone.
Answer your calls from another extension.
See Forward & Follow Me, p. 22.
Answer a call ringing at a co-worker’s extension.
Answer a call on a line that’s not on your phone.
Put a call on hold at a busy extension untill your co-worker is ready for it or complete a transfer to an extension that doesn’t answer.
Hold a call when you’re trying to transfer it and your co-worker doesn’t answer; page your co-worker while the caller waits.
If your company does not have voice mail, see
Handling Console Basics
Monitor the status of other extensions in your system.
See Extension Status, p. 21. If you supervise a
calling group, ask your system manager for the
Calling Group Supervisor’s Guide .
Set up your system to cover outside calls after business hours.
Respond to a system alarm.
Set a wake-up call.
6
Feature Finder
Messaging
If you want to ...
Let a co-worker know you called.
Find out if you have a voice mail message, fax, or other message.
Signal a co-worker to contact you.
Choose a message to leave for co-workers who have display phones.
Then
Call or transfer a call directly to a co-worker's voice mail.
Privacy
Prevent interruptions by blocking calls to your phone.
Prevent co-workers from joining your calls.
Prevent others on a call from hearing you speak to someone in your office.
See who’s calling you while you’re on the phone.
Receive or not receive voice-announced calls.
Timekeeping
Remind yourself or co-workers of meetings or appointments.
Keep track of the duration of calls or meetings.
Change the time, day, or date on your display.
Try the Mute button, p. 1. If you have a headset,
use the Headset/Handset Mute feature, p. 8.
See Alarm Clock & Timer, p. 17, and
7
Headsets
Headsets for MLX telephones allow one-touch operation, hands-free. Headsets consist of a headpiece and modular base unit. The base unit plugs into the handset jack.
Touch a button to answer a call, then touch it again to disconnect. Use the features below to control headset operation.
A calling group agent using a headset must press the Headset Hang Up button to complete a call in order to update the supervisor’s Agent button.
Headpiece
Modular Base Unit
Handset Jack
Hom e
Menu
Inspc
Move
Mu te
HFA
Fea ture
Con
Volu me
Tra nsfe
Dro p
Hold
GH
4
1
PQ
7 RS
Op
0 er
TU
8 V
5 L
AB
2
W XY
9
6
Z
C
M
3
NO
#
Me ssa ge
␣Headpieces␣
Mirage ® . Receiver fits over either ear. Not for noisy environments.
StarSet ® . Eartip fits in ear canal.
Supra ® Monaural. Adjustable headband and soft ear cushion.
Supra Monaural Noise-Canceling (NC). Same as above with noise-canceling microphone that reduces background noise transmission by up to 75%.
Supra Binaural. Sound in both ears.
Supra Binaural Noise-Canceling (NC). Same as above with noise-canceling microphone on flexible boom; features windscreen and reduces background noise transmission by up to 75%.
␣Headset Features␣
Must be programmed on buttons. To program:
See Programming Buttons & Settings, p. 27.
There are four features used with headsets: Headset Hang Up, Headset Status, Headset Auto Answer, and Headset/Handset Mute. All must be programmed on buttons. The Headset Hang Up button
(required) is programmed by your system manager and activates headset operation at your phone.
To use Headset Hang Up:
Press the programmed button to answer a call and press it again to disconnect, even if the caller hangs up. Unless you have programmed a Headset Status button, headset operation is always on.
To use Headset Status:
Press the programmed button to switch between headset and handset operation; when headset operation is on, the green light is on.
To use Headset Auto Answer:
Connects you automatically to ringing calls during headset operation. When you press the button to activate the feature, the green light goes on; to turn off Headset Auto Answer operation, press the button again.
To use Headset/Handset Mute:
Lets you turn off the microphone in the headset or handset, so that a caller cannot hear your conversation. The red light goes on when the headset (during headset operation) or the handset
(during handset operation) microphone is off.
8
Call Handling
␣Answering Calls␣
You can answer a call using the handset, headset, or speakerphone. Different calls have distinctive ringing patterns. To identify calls by
their ringing patterns see Rings, p. 4.
To answer a ringing call:
Lift the handset, press the Speaker button, or use the headset. If the red light is off next to the line with the incoming call (flashing green light), you must press the button next to the flashing green light first.
To answer a voice-announced call:
If Mute is on (green light next to it is lit), press the Mute button to turn Mute off. Lift the
handset or use the headset (see Headsets,
p. 8). If the HFAI button is on (the green light next to it is lit), voice-announced calls are answered automatically on the speakerphone.
␣Making Calls␣
Lifting the handset or pressing the Speaker button connects you to a free line automatically.
When using a headset (see p. 8), select a line
button first.
To make an inside ringing call:
1. If the red light next to the SA Ring/ICOM
Ring button you want to use is not lit or if you are using a headset, press the button.
2. Lift the handset, press the Speaker button,
or use the headset (see Headsets, p. 8).
3. Press a DSS or Auto Dial button, or dial the number for the extension you want to call.
To make an inside voice-announced call:
1. If the red light next to the SA Voice/ICOM
Voice button you want to use is not lit or if using a headset, press the button.
2. Lift the handset, press the Speaker button,
or use the headset (see Headsets, p. 8).
3. Press a DSS or Auto Dial button, or dial the number for the extension you want to call. When you hear a beep, begin talking.
If you hear a busy tone, the person is unavailable. If you hear ringing, the person cannot receive a voice-announced call but may be able to answer your call as a ringing call.
To make an outside call:
1. If the red light next to the line button or
SA button you want to use is not lit or if you are using a headset, press the button.
2. Lift the handset, press the Speaker button,
or use the headset (see Headsets, p. 8).
3. Listen for a dial tone and dial the telephone number (include the dial-out code, if necessary), or press the outside Auto Dial button.
4. If you are making the call for a co-worker, transfer the call as described in Transfer, p. 10.
Note:
For more information about programming
9
Call Handling
␣Hold␣
When you have a call or conference on hold, your phone beeps once each minute and the display briefly shows Call on Hold.
1. Press the Hold button to put a call on hold.
Do not press the Drop button to end a conference while the call is on hold.
2. To return to the call or conference, press the flashing ICOM, SA, or line button that is holding the call.
␣Conference␣
A conference call can have up to three inside participants, including yourself, and up to two outside participants.
1. Dial the first outside number or extension.
Announce the call.
2. Press the Conf button to put the call on hold.
3. Select an ICOM, SA, or numbered line button.
4. Dial the next number or extension.
5. Announce the call and press the Conf button.
6. Repeat Steps 2–5 for each participant.
• Press the Drop button and line button to drop any participant added.
• Press the Hold button to temporarily leave the conference. Then press any participant’s line to rejoin the conference.
7. To end the conference, hang up.
!
SECURITY ALERT:
If the system selects an SA Voice button when you add a conference participant, you hear a beep instead of ringing after you dial the extension. If the call is not answered and you press the Conf button to complete the call, your conversation with other conference participants is broadcast on that extension’s speakerphone. To prevent this, be sure to drop an unanswered extension that you’ve called on an SA Voice button.
␣Transfer␣
Ask your system manager whether your system is programmed for one-touch transfer with automatic completion. For information about
Auto Dial buttons, see p. 18. If your
co-worker is unavailable, consider using
Barge-In (p. 19), Paging (p. 22), Park (p. 23),
To transfer a call with one-touch transfer and automatic completion:
Press the DSS or Auto Dial button for the co-worker to receive the call. You do not announce the call.
To transfer a call with one-touch transfer without automatic completion:
1. Press the DSS or Auto Dial button for the co-worker to receive the call.
2. Announce the call and hang up.
To transfer a call without one-touch transfer or automatic completion:
1. Press the Transfer button.
2. Press the DSS or Auto Dial button or dial the extension for the co-worker to receive the call.
3. Announce the call and hang up.
10
Messaging
Your phone system has several features that allow you to leave messages for others in your office. If you use Leave Message or Posted Messages, the person(s) for whom you are leaving a message must have a display phone. If you wish to leave a message for a person who does not have a display telephone, use voice mail and the Direct Voice Mail feature, if available, or Send/Remove Message. Here are some guidelines for different messaging features:
• Leave Message. This feature simply lets a co-worker know you have called. The message shows your name and the date and time of your call. If you leave one message and then another, the second message replaces the first.
• Posted Messages. If you post a message at your telephone, inside callers with display phones see the posted message you have selected. As many as 20 messages may be available for posting.
When a message is waiting for you, your red Message light is lit. The descriptions below explain how to read, cancel, and delete messages you have sent or received.
If your company has voice mail, ask your system manager for details about using the voice mail system.
For information about having your phone covered by the voice mail system, see Coverage, p. 20.
If you frequently communicate with a small number of people (for example, as a receptionist for a few co-workers), there are two features you can use, both of which require programming a button. These are
Signaling and Notify, described on p. 13.
␣Messaging Features Table␣
If you want to ... Then
Let a co-worker with a display phone know you called. See Leaving Messages, p. 14.
Let a co-worker with a nondisplay phone know that See Send/Remove Message, p. 12.
he or she should call you to pick up a message.
Turn off a co-worker’s Message light.
Find out if you have a voice mail message, fax, or See Receiving Messages, p. 13.
other message.
Signal a co-worker to contact you. See Signaling & Notify, p. 13.
Choose a message to leave for co-workers who have See Posting Messages, p. 14.
display phones.
Call or transfer a call directly to a co-worker’s See Direct Voice Mail, p. 21.
voice mail.
Automatically place a ringing call to a phone at a See Reminders, p. 12.
preset time.
11
Messaging
␣Send/Remove Message␣
To program:
See Programming Buttons & Settings, p. 27.
You can turn the Message light at a co-worker’s extension on or off using a programmed Send/
Remove Message button. This is the only way you can indicate a waiting message on a co-worker's nondisplay telephone. Before using this feature, check to make sure another operator has not already turned the light on. If you have a programmed Auto Dial button for the extension, its red light is on when the
Message light is on. If you have a DSS, see p. 2.
To turn a co-worker’s Message light on or off:
1. Press the Message Status button.
2. Press the programmed Send/Remove
Message button, OR
Press the Feature button and dial 38.
3. Press the DSS or Auto Dial button or dial the extension for the co-worker with the message.
4. Press the Message Status button to return to normal call handling.
␣Reminders␣
To program:
See Programming Buttons & Settings, p. 27.
Use the Reminder feature to automatically place ringing calls to phones in the system at preset times.
To set a reminder:
1. Press the programmed Reminder Set button,
OR
Press the Feature button and dial 81.
2. Press the DSS or Auto Dial button or dial the number for the extension.
3. Dial a 4-digit time from 0100 to 1259.
4. Dial 2 (A) for a.m. or 7 (P) for p.m.
5. Repeat Steps 2–4 for each additional extension.
To read reminder messages on a display:
1. Press the programmed Reminder Set button,
OR
Press the Feature button and dial 81.
2. Press the DSS or Auto Dial button for the extension, or dial the extension.
3. The display appears as follows:
• Answered reminder call: extension: A time ( AM or PM)
• Missed reminder call: extension: X time
( AM or PM)
• Reminder set: extension: time ( AM or
PM)
To cancel set and answered reminders:
1. Press the programmed Reminder Cancel button,
OR
Press the Feature button and dial ✻81.
2. Press the DSS or Auto Dial button for the extension, or dial the extension.
A Missed Reminder button can be programmed on your DLC. When you press the Missed Reminder button, your display identifies the name and extension of the missed reminder call, along with the time set for the reminder. After the messages have been read, you can use Reminder to resend a reminder call to an extension. You can clear the missed reminder by pressing the programmed Missed
Reminder and Reminder Cancel buttons.
12
Messaging
␣Signaling & Notify␣
To program:
See Programming Buttons & Settings, p. 27.
Signaling. Program a button that will cause a co-worker’s phone to beep. The other person can then call you in response to the beep. You must program a different line button for each extension you wish to contact.
To beep the recipient’s phone, just press the button, and the other phone beeps for as long as you hold down the button. A programmed
Signaling button also acts as an Auto Dial
button (see p. 18). To dial the extension, lift
the handset or press the Speaker button; then press the Signaling button.
Notify. This feature simply lights a line button on the recipient’s phone, providing a silent message light that alerts the other party to call you. To use this feature, you must program a Notify Send button (labeled, for example, Notify Mary) on your phone and the recipient must program a Notify
Receive button (labeled, for example, Call
Jim) on his or her phone. Communication is one-way only, and buttons must be programmed for each extension you notify.
␣Receiving Messages␣
When your red Message light is on, you have a message from a co-worker. Messages are identified by the name or extension of the caller, along with the time and date the person called. Depending on how your system is set up, you may also have a voice mail message or a fax. A message may be identified in these ways:
ATT You have a message from another system operator.
FAX You have a fax.
VMS You have a voice mail message.
EXT Indicates the extension number of the person who called.
✻ Marks a new message.
To read and respond to messages on your display:
1. Press the Menu button.
2. Select Messages [Msgs].
3. Choose from:
• Return Call [Call] to call your co-worker or voice mail while reading the message.
• Next Msg [Next] to see the next message.
• Delete Msg [Dlete] to delete the message.
You can have up 10 messages; if there are 10, no more are accepted.
13
Messaging
These features can be used to send messages to users with display telephones only.
␣Leaving Messages␣
To program:
See Programming Buttons & Settings, p. 27.
To leave a message at a busy or unanswered extension you are calling:
• Press the Leave Message button you have programmed,
OR
Press the Feature button; then select
Leave Msg [LvMsg] or dial 25.
• To leave a voice mail message (if your company has such a system), press the
Feature button and dial 56 (see Direct
Voice Mail, p. 21, for details).
A screen display confirms that the message has been sent, or it alerts you that the message box is full or the message can’t be sent (for example, because the called person has no phone display).
To leave a message without calling:
1. Press the Feature button and dial 53.
2. Dial the extension.
To cancel a message:
1. Press the Feature button and dial ✻53.
2. Dial the extension.
␣Posting Messages␣
A posted message appears on the display of any inside caller who tries to reach you as long as that person has a display phone.
(You also see the message posted at your own phone as a reminder.) There may be as many as 20 messages available to you for posting. Message 1 is always DO NOT
DISTURB *; the others may include such choices as: OUT TO LUNCH, OUT SICK, IN
A MEETING, depending on how your system manager has programmed them.
To post a message:
1. Press the Menu button.
2. Select Posted Msg [Post].
3. Select the message you want to post.
Depending upon your phone, you can choose Next, Prev, or press the More button to see more messages.
4. Select Post.
5. Press the Home button.
To cancel a posted message:
1. Press the Menu button.
2. Select Posted Msg [Post].
3. Select Cancel [Cancl].
4. Press the Home button.
*
If you use the Do Not Disturb feature (p. 21),
the appropriate message is posted. When you turn off the Do Not Disturb feature, the posted message is canceled. However, posting or canceling the message does not activate or deactivate the feature.
14
Directories
␣Extension & System Directory␣
Check with your system manager to find out whether these directories have been programmed. The System Directory dials outside numbers that people in your company call often. The Extension Directory dials inside numbers.
1. Press the Menu button.
2. Select Directory [Dir].
3. For the Extension Directory, select Ext Dir
[ ExtDir],
OR
For the System Directory, select System Dir
[ SysDir].
4. Select the entry.
• On MLX-20L telephones: a) Select the range of letters that includes the first letter of the listing you want. If there are no listings available for the range, you hear a beep.
b) View other listings by selecting either
Prev Page or Next Page.
c) If you want to check the number, select
Show Number and press the button next to the listing. Select Show
Number again to stop viewing numbers.
d) To dial a number, press the button next to the listing.
• On MLX-28D telephones: a) Use the dialpad to spell the name and then select Enter.
b) View other entries that match what you entered by selecting either Prev or
Next.
c) To call the number, select Dial.
d) Select New to find another entry. Use the dialpad to spell the name and then select Enter.
5. Press the Home button to exit.
␣Personal Directory␣
On MLX-20L telephones only, this feature stores up to 50 phone numbers (as well as account codes, area codes, and access codes), then dials those numbers when you wish. You can enter, change, select, dial, and delete listings from the display. You can place oftenused listings on the Home screen.
When entering or changing names, use the screen to select letters A–F; use the line buttons, as labeled on the faceplate, to enter
G–Z. Select Punctuation to use the displayed punctuation marks. You may need to use
special characters (see outside back cover)
when entering dialing sequences. Include dial-out codes, if needed.
The screen guides you through Personal
Directory activities, so the steps are summarized here. Press Home to stop the activity.
Bold type shows the button you press; italics indicate a screen selection.
To enter a listing:
Menu→ Directory→Personal Dir→Enter
New→ Type name→Enter→Type number→ Enter→Yes or No→Enter→Home
To assign a listing to the Home screen:
Menu→ Directory→Personal Dir→Put on
Home→Select letter range→Select listing→
Select location on the Home screen→Home
To dial a listing on the Home screen:
Home→Press a line or SA button→Select listing
To dial a listing not on the Home screen:
Home→ Next Page→Next Page→Select letter range→Press a line or SA button→Select listing
To verify a stored phone number, use the steps above to display the letter range, and:
Show Number→Select listing→Show Number
To delete a listing:
Menu→ Directory→Personal Dir→Delete
Entry→Select letter range→Select listing→
Delete→Home
To change a listing:
Menu→ Directory→Personal Dir→Edit
Entry→ Select letter range→Select listing→Select part of listing to change→Enter new information→ Enter→Exit→Home
15
Using Features
There are two ways to use a feature:
• Directly, as explained below
• By pressing a line button you programmed with the feature (see Programming Buttons &
␣Display-Only Features␣ ␣Other Features␣
To use a Directory of numbers, Messages and
Posted Messages, display screen contrast setting
(MLX-28D telephone), Alarm Clock, or Timer:
1. Press the Menu button.
2. If you see > at the right of the display, there are more options. Press More to see them.
(Press More to use the alarm clock or timer on an MLX-28D telephone.)
3. Respond to display prompts, if necessary.
4. Press the Home button to exit at any time.
To use a feature from the Feature Codes list:
1. Press the Feature button.
2. Select the feature from the display,
OR
Dial the feature code from the Feature
Codes list.
Note: Some features can only be used by entering a code (see the Feature Codes list).
3. Press the Home button to exit at any time.
Feature Codes
Account Code Entry 82 + code + #
Authorization Code Entry 80 + code + #
Callback 55
Call Waiting pick up call waiting call ■ 87
Camp-On
Direct Voice Mail
57
56
Extension Status
ES Off
ES1
ES2
760 + extension
761 + extension
762 + extension
Follow Me
Forward inside outside
34 + extension
33 + extension
33 + dial-out code
+ number + #
Forward and Follow Me cancel from all extensions ■
✻ 34 ✻ cancel from one extension
■
✻ 34 + extension cancel from your phone 33 + your extension
Language ▼
English
French
790
791
Spanish 792
Last Number Dial
Messaging cancel message ■ leave message leave message without calling ■ send/remove message
Night Service
Paging loudspeaker
Pickup group inside outside
Privacy off on
Recall
Reminders set reminder ▼ cancel reminder
System Speed Dial
84
✻ 53 + extension
25
53 + extension
38 + extension
39
9 + line number
+ zone
88
9 + extension
9 + line number
✻ 31
31
775
81 + extension
+ time + 2 or 7
✻ 81 + extension code (600–729)
■ Available only by using feature code.
▼ For time functions, English operates on 12-hour clock (2 or 7). French and Spanish operate on 24-hour clock.
16
Often-Used Features
␣Account Codes␣
To program:
See Programming Buttons & Settings, p. 27.
In some companies, you enter an account code before or during a call to indicate client billing information. You may be required to enter an account code for all outside calls, or an account code may be optional for incoming and outgoing calls. Check with your system manager for account code operation and account codes.
You can program a button for this feature and
label it Acct. See also Auto Dial (p. 18) to
program an account code on an outside
Auto Dial button.
To enter an account code:
1. Press the button you have programmed,
OR
Press the Feature button and dial 82 or select Account Code [Acct] from the display.
2. Dial the account code and #.
3. Lift the handset or press the Speaker button to make a call. (If necessary, press an outside line or SA button.)
4. Dial the outside number (including dial-out code,if required).
To enter or change an account code during a call (the other party cannot hear your entry), follow Steps 1 and 2. If you enter an account code for an incoming call before it arrives, you cannot change that code during the call.
␣Alarm␣
To program:
See Programming Buttons & Settings, p. 27.
If there is something wrong with the system, the red light next to your console’s programmed Alarm button goes on. Report the alarm immediately to your system manager.
Press the Alarm button, then the Inspct button, to see how many problems the system is reporting.
The red light stays on until the problem is cleared by your system manager.
␣Alarm Clock & Timer␣
The Alarm Clock and Timer features are only available from the display and cannot be activated with a feature code. Alarm Clock causes your phone to beep at a certain time; you can set only one alarm. Until canceled, the display shows a bell reminding you that the alarm is on, and the alarm sounds each day at the same time. Timer times calls or other activities for up to 59 minutes, 59 seconds, displaying the elapsed time on your screen. You must turn Timer off when timing is over; it does not turn off automatically at the end of a call.
To set an alarm:
1. Press the Menu button.
2. Select Alarm Clock [AlClk].
3. If your display is English, dial a 4-digit time from 0100 to 1259 and select a.m/p.m. to switch between AM and PM.
If your display is French or Spanish, dial a
4-digit time between 0000 and 2359.
If you make an error, select Reset and redial.
4. Select On.
5. Press the Home button. The display shows a bell to remind you that an alarm is on.
To cancel the alarm:
1. Repeat Steps 1 and 2 above.
2. Select Off.
3. Press the Home button. The display no longer shows a bell.
To time a call or other activity or to turn Timer off:
1. Press the Menu button.
2. Select Timer.
17
Often-Used Features
␣Authorization Codes␣
To program:
See Programming Buttons & Settings, p. 27.
This feature is useful at companies where there are telephones in public areas that are resricted from making some calls.
If your system manager has given you an authorization code, you can pick up someone else’s telephone, enter your authorization code, and make an outside call with your own calling privileges. You must activate the feature and enter your code for each call you make, even when you are adding people to a conference.
It is not necessary to use your authorization code for inside calls. Using an authorization code does not affect the button assignments on your own phone or the phone where you enter the code.
Security Alert
Compromise of authorization codes could lead to toll fraud or unauthorized charges.
Memorize your authorization code, and do not share it with anyone.
The way you activate the Authorization Code feature depends upon the type of telephone you are using to make the call.
• If the telephone has a programmed
Authorization Code button, press it.
The system selects a line and automatically activates the Speaker button (an available line button is selected for you); then continue with Step 3 below.
• On an MLX display telephone, press the
Feature button, then select AuthCode
[ Auth] from the display or dial 80; then continue with Step 3 below.
To enter an authorization code at any type of phone (except a QCC):
1. Lift the handset or press the Speaker button. (You may first select an ICOM, SA, or SSA button.)
2. Dial #80.
3. Dial your authorization code, followed by #.
4. Dial the dial-out code (usually a 9) for an outside call and then dial the phone number.
5. To make another call, repeat Steps 1–4.
␣Auto Dial␣
This feature must be programmed on a line button; it dials an inside or outside number.
Use inside Auto Dial buttons to:
• Dial other extensions or groups, including park zones.
• Page groups (see Paging, p. 22).
Use outside Auto Dial buttons to:
• Dial outside phone numbers (with dial-out codes but without account codes).
• Enter account codes automatically (when programming, include # at the end).
• Dial long-distance access codes.
• Dial emergency contact numbers.
Note that you can also use other features to
automate dialing: Directories (p. 15), Last
Number Dial (p. 21), Saved Number Dial
(p. 24), and System Speed Dial (p. 24). When
programming Auto Dial, use the Special
Characters table on the outside back cover,
if necessary. Include the complete dialing sequence for the call.
To program on a button:
1. Label a button.
2. Press the Menu button.
3. Select Ext Program [Prog] and Start.
4. Press the button to be programmed.
5. Select ListFeature [List] and Auto Dial
[ AutoD]. For a paging group, select List
Feature [List] and GroupPage [GrpPg] and go to Step 7.
6. Select Inside [In] or Outside [Out] and Enter.
7. Dial the group paging number, extension, or outside number and select Enter.
8. Repeat Steps 1 and 4–7 to program additional numbers.
9. Press the Home button.
To use an Auto Dial button:
1. To make a ringing call to an inside or outside number, press the programmed Auto Dial button,
OR
To make an inside voice-announced call, press an ICOM Voice or SA Voice button and then press the inside Auto Dial button.
2. The call is dialed automatically. If it’s a voice-announced call, talk after the beep.
18
Often-Used Features
Barge-In␣
If you use this feature often, ask your system manager to program a Barge-In button on your console.
If a co-worker is on the phone or using Do Not
Disturb, use Barge-In to reach that person in an emergency or if you have special instructions to interrupt. When the extension is busy, you hear a tone and Barge-In connects you to the call; if your co-worker is using Do Not Disturb, his or her telephone rings.
You cannot use Barge-In on the following:
• A conference call, if the conference already has the maximum number of participants.
(You hear a fast busy signal.)
• Telephones that have forwarded calls by using Coverage, Forward, or Follow Me.
(You hear ringing at the extension you are calling.)
• Telephones that have Privacy in use. (You hear a fast busy signal.)
• Telephones that are being programmed.
(You hear ringing at the extension you are calling.)
• Telephones in the process of dialing. (You hear a fast busy signal.)
To use:
Press the programmed Barge-In button,
OR
Press the Feature button and select Barge In
[ Barge].
Callback & Line Request␣
Your system has two features that you can use when an outside line or extension is busy.
These features give you access to the line or extension when it becomes available.
On phones with SA buttons, use Callback to reach:
• Busy outside lines on SA buttons, when you dial the dial-out code and hear the fast busy signal.
• Busy extensions, when you dial and hear the busy signal.
On phones with ICOM buttons, use:
• Line Request to reach a busy outside line when you lift the handset or press the
Speaker button and do not hear dial tone.
• Callback for busy extensions.
To use Callback when you hear the busy
(extension) or fast busy (outside line) signal:
1. Press the programmed Callback button,
OR
Press the Feature button and dial 55.
2. If you are trying to reach an outside line, dial the outside telephone number.
3. After you hear five short beeps, hang up.
When the line or extension is free, you hear a long ring and three short rings.
4. Lift the handset or press the Speaker button. You hear dial tone, and the system dials the call.
To cancel a Callback request:
1. Press the same line button you pressed when you tried to make the call. (The line will have a flashing green light.)
2. Lift the handset and press the Drop button.
3. Press the same line button again.
To use Line Request:
1. When outside lines are busy, hang up and press the line button you want to use. Do not lift the handset or press the Speaker button.
2. When a line is available, the phone beeps.
Lift the handset or press the Speaker button.
3. Dial the outside number.
19
Often-Used Features
␣Call Waiting␣
If Call Waiting is on, you hear a call-waiting tone when a call comes in and all your lines are in use. This feature works only on SA and
ICOM buttons, not on line buttons labeled with phone numbers.
When a call is waiting, you hear a single beep
(inside call) or two beeps (outside call).
To complete a call and answer a waiting call:
1. When you hear the call-waiting tone, hang up.
2. When the phone rings, lift the handset or press the Speaker button.
To put a call on hold and pick up a waiting call:
1. Press the Hold button.
2. Press an ICOM Originate Only or SA
Originate Only button. (You must have one of these buttons available to pick up the call.)
3. Press the Feature button and dial 87.
4. To return to the call on hold, press the button with the fast-flashing green light.
To turn Call Waiting on or off:
1. Press the Menu button and select Ext
Program [Prog].
2. Select Start and press any line button.
3. Select ListFeature [List].
4. Select CallWaiting [CWait] and then select
On or Off.
5. Select Enter and press the Home button to exit programming.
␣Camp-On␣
To program:
See Programming Buttons & Settings, p. 27.
Use this feature to hold a call at a busy extension; the call rings when the extension is available.
To camp on a busy extension so the call will ring at the extension when available:
1. Press the Home button.
2. Select CampOn [Camp].
Note: Do not use Camp-On if your system is equipped with a voice mail system.
␣Coverage␣
To program:
See Programming Buttons & Settings, p. 27.
Coverage allows to your extension to ring elsewhere, so that they can be handled by someone else. If your system has voice mail, your calls can also be covered that way. There are three types of coverage:
• Primary Coverage. If your calls are covered this way, they ring immediately at the covering phone.
• Secondary Coverage. The covering phone rings after a delay of 2 rings, giving you a chance to answer first.
• Group Coverage. Calls for a group of people (coverage group) may be covered by one or more people. Your system manager can tell you how this works at your office..
Covering phones are programmed with Cover buttons used to answer calls for others. Delay
Ring on the covering phone can add a longer delay before your calls ring there. If line buttons on your phone are set to No Ring, however, calls on those lines are not covered
To control coverage of inside calls, use these programmable settings: Coverage Inside On allows your inside calls to ring elsewhere;
Coverage Inside Off turns inside coverage off.
You can also program buttons for these
Coverage features:
• Use a Coverage VMS button to prevent or allow coverage of your outside calls by a voice mail system. These calls may still be covered by a person at another extension.
• Use a Coverage Off button to turn off or on all coverage of your calls.
20
Often-Used Features
␣Direct Voice Mail␣
To program:
See Programming Buttons & Settings, p. 27.
Direct Voice Mail allows an inside caller to call directly or transfer a call directly to another user’s voice mail. You can also use the feature after you have dialed the extension; just do
Step 1 below.
To call directly to another user’s voice mail or transfer a call directly to another user’s voice mail:
1. Press the programmed Direct Voice Mail button,
OR
Press the Feature button and select DIrect
VM [DrcVM] or dial 56.
2. Press an Auto Dial or DSS button, select a
Directory listing, or dial the number of the extension whose voice mail you want to call or transfer a call to.
Note: If you are transferring a call to an extension that does not have voice mail, you hear an error tone and the call returns to you after the transfer return interval.
␣Do Not Disturb␣
Must be programmed on a button. To program:
See Programming Buttons & Settings, p. 27.
This feature prevents calls from ringing at your extension, although outside calls cause the green lights at line buttons to flash. If you have coverage, your calls are covered. Inside callers with display phones see Do Not Disturb when they attempt to call you. A system operator or the person providing individual coverage for you can still call you. Callback calls and returning transfers ring at your phone.
To use:
Press the programmed button to turn on or off.
When the feature is on, the green light is on.
␣Extension Status (Hotel/Motel)␣
To program:
See Programming Buttons & Settings, p. 27.
Extension Status lets you monitor telephone status in your system. You can change status either at your console or at the extension, using either a programmed line button or a feature code. You can monitor status only from a console. Extension Status must be programmed systemwide and assigned to the console. Consult your system manager to find out how your company uses each status feature and line button on the console.
The programmed buttons in the Hotel/Motel mode are labeled:
ES Off. The light next to that extension is off.
The room is occupied, and telephone is in regular call-handling status.
ES1. The light next to that extension is flashing.
The room is unoccupied and ready for cleaning; outside calls cannot be made from the telephone.
ES2. The light next to that extension is on.
The room is vacant, and outside calls cannot be made from the telephone.
To change the status from your console:
1. Press the programmed ES Off, ES1, or ES2 button, OR
Press the Feature button and dial:
760 for ES Off
761 for ES1
762 for ES2
2. Press a DSS or Auto Dial button or dial the number for the extension you want to change.
␣Last Number Dial␣
To program:
See Programming Buttons & Settings, p. 27.
This feature redials the last number you called. You should program Last Number Dial on a button.
To use:
1. Press the same type of line button used to place the first call (for example, ICOM or SA).
2. Press the programmed Last Number Dial button, OR
Press the Feature button and dial 84.
21
Often-Used Features
␣Forward & Follow Me␣
To program:
See Programming Buttons & Settings, p. 27.
Forward and Follow Me both send your calls to another phone when you are busy and need your calls covered or you are not working at your own desk. Turn either off from your extension or the one you are visiting.
• If you want your calls handled at another extension or at an outside number, turn on
Forward from your extension.
• If you are working away from your phone, turn on Follow Me where you are.
If Delayed Call Forwarding is turned on through centralized telephone programming, calls ring at the forwarding extension for the programmed number of rings (0–9) before being forwarded. To change the Delayed Call
Forwarding setting, contact your system manager.
To forward calls to another extension:
1. Press the button you have programmed, OR
Press the Feature button and dial 33.
2. Dial the extension.
To forward calls to an outside number (if enabled):
1. Press the button you have programmed, OR
Press the Feature button and dial 33.
2. Dial the dial-out code, outside number, and #.
To set up Follow Me and receive calls at another extension:
1. Press the Feature button and dial 34.
2. Dial your extension.
To cancel Forward and Follow Me:
• To cancel forwarding or following of your own calls: at your extension, press the
Feature button, dial 33 and your extension.
• To cancel all extensions forwarded or followed to yours: at your extension, press the Feature button, dial ✻34✻.
• To cancel one extension forwarded or followed to yours: at your extension, press the Feature button, dial ✻34 and that extension.
␣Night Service␣
Your company may use Night Service to treat calls differently after hours. You may be responsible for turning Night Service on or off at a Night Service button programmed on your console. If Night Service is on, you may not be able to make outside calls, or you may need a password to do so. See your system manager for a password and/or emergency numbers you can dial without a password.
To make an outside call and override Night
Service, press the Hold button and dial the password. Then make the call as you would
normally. (See Making Calls, p. 9).
␣Paging␣
To program:
See Programming Buttons & Settings, p. 27.
You can page an individual at his or her phone by using an ICOM Voice or SA Voice button
(see Line Buttons, p. 3). Or you may be able to
page all speakerphones or groups of speakerphones, depending upon how your system is set up. If your company has a loudspeaker paging system, use it to page the whole company or just people in a certain paging zone.
To program or use Speakerphone Paging, check with your system manager for Group Paging or
Page All numbers, then:
1. Press any ICOM or SA button and lift the handset.
2. Dial the Group Paging or Page All number, OR
Press the button you programmed for Group
Paging or Page All.
3. After the beep, make the announcement and hang up.
Ask your system manager whether Loudspeaker
Paging is available and if there is a list of paging zones. To use:
1. Press any ICOM or SA button and lift the handset.
2. Press the Feature button.
3. Select Loudspkr Pg [LdsPg] and dial the zone, if necessary.
4. Make the announcement and hang up.
To use when a button is programmed:
1. Lift the handset, press the programmed button, and dial the zone, if necessary.
2. Make the announcement and hang up.
22
Often-Used Features
␣Park␣
Park puts a call on a special type of hold so that it can be picked up from any phone in the system. A user can park a call and then pick it up at another telephone or can use Paging to announce the call so that another person can pick it up. Pick up a parked call by using the
Pickup feature. See Park & Pickup.
To park a call at your own extension on the button that the call arrived on:
• Press the programmed Park button,
OR
• Press the Transfer button, dial your extension, and press Transfer again,
OR
• Press the Feature button and select Park.
You can also park calls at park zones. The factory setting of the system is to have eight extensions (881–888) for operator park zones.
Ask your system manager if these park zones are available. If they are, you can use a DSS
button or program an Auto Dial button (p. 18)
with a park zone extension.
To park at a park zone:
Press the DSS button for a park zone,
OR
Press the Transfer button and dial a park zone
(factory setting: 881–888).
If the parked call is not picked up within the park return interval (factory setting: 3 minutes), the call rings back at your telephone.
␣Park & Pickup␣
To program:
See Programming Buttons & Settings, p. 27.
While a call is parked, use Paging to summon the co-worker who should answer. The person
picks up the call using Pickup (p. 24) and
dialing your extension.
To use Park and Paging:
1. Park the call.
• Press the programmed Park button,
OR
• Press the Transfer button, dial your extension, and press Transfer again,
OR
• Press the Feature button and select
Park,
OR
• Press the Transfer button and dial the park zone.
2. Set up the page.
• For Speakerphone Paging: a) Press the appropriate Group Page or
Page All button,
OR
Press any ICOM or SA button and dial the Group Page or Page All extension.
b) Announce the call and give your extension or park zone.
• For Loudspeaker Paging: a) Press the programmed Loudspeaker
Paging button,
OR
Press the Feature button and select
LoudspkrPg [LdsPg]. If necessary, dial the zone.
b) Announce the call and extension where the call is parked.
3. Hang up.
To pick up a parked call:
1. Lift the handset.
2. Press the programmed Pickup button,
OR
Press the Feature button and dial 9.
3. Dial the extension where the call is parked or use the DSS button.
23
Often-Used Features
␣Pickup␣
Pickup lets you pick up calls that are not ringing at your phone. Using Pickup, you can answer a
parked call (see Park & Pickup, p. 23), a call
ringing at a specific extension, or a call ringing on a specific line. If you are part of a Pickup group, you can pick up a call ringing anywhere in the group. Program a general Pickup button that activates the feature or a specific Pickup button to take a call for a group (example: Pickup
Sales) or at a specific line or extension (example:
Pickup Maria). Ask your manager if you are a member of a Pickup group and get the Pickup group number.
To program:
1. Label a button.
2. Press the Menu button.
3. Select Ext Program [Prog].
4. Select Start.
5. Press the button to be programmed.
6. Select ListFeature [List].
7. Select Pickup [Pkup].
8. Select General [Genrl] for any line or extension; select Extension [Ext] or Line for a specific extension or line; select Group for a group of extensions.
9. Select Enter and follow the prompts on screen; select Enter again when you’re done.
10. Press the Home button.
To use:
• Press the programmed button. For a line or an extension that is not programmed, also dial the extension or line number.
• You can also use Group Pickup by pressing the Feature button and selecting
PickupGrp [PkupG] from the display or dialing 88.
␣Saved Number Dial␣
Must be programmed on a button. To program:
See Programming Buttons & Settings, p. 27.
Use this feature to redial a busy or unavailable number that you want to try later.
To use:
1. Before hanging up, press the programmed
Save Number Dial button.
2. Press the same type of button used to place the call (for example, ICOM, Pool, or SA).
3. To redial, press the programmed Saved
Number Dial button.
␣System Speed Dial␣
To program:
See Programming Buttons & Settings, p. 27.
You can program 3-digit System Speed Dial codes on a button. These are the same numbers that are available from the System
Directory (see p. 15). Dial these directly by
pressing the Feature button and dialing the code (600–729).
␣Voice Announce␣
To program:
See Programming Buttons & Settings, p. 27.
Make voice-announced calls from ICOM
Voice or SA Voice buttons on your phone
(see Line Buttons, p. 3) or use Paging (p. 22).
The Voice Announce feature allows you to prevent voice announcements and paging calls from interrupting you. Instead, the calls ring.
Voice Announce is a setting that you can turn on or off without programming a button for it.
␣Privacy␣
To program:
See Programming Buttons & Settings, p. 27.
Privacy prevents co-workers who share a line with you from joining your calls. Turn the feature on before or during a call; it remains on until you turn it off. A call on hold is not protected by Privacy. You should program Privacy on a button so that you will have a green light to remind you when the feature is on.
24
Display Reference
MLX-28D telephones have a 2-line screen, 24 characters wide. MLX-20L telephones have a 7-line screen, 24 characters wide. Whatever the model of your phone, it has four basic displays, described below.
The display is controlled by the Home, Menu, Feature, and Inspct buttons, which bring up the four basic
are located either below or next to your screen, as is the More button. The More button is available when a
> appears next to or above it on the screen; the > means that you can press the More button to see additional choices or information. Unlabeled display buttons are positioned next to or below your choices. Press one to select an item from the screen.
Note: If your company has Caller ID services and Caller ID is supported in a caller’s area, an outside caller’s phone number may appear on your display when an outside call comes in or is transferred to you.
When caller information is not available because of the caller’s local phone company or because the caller has blocked the service, you may see No Caller ID , Out of Area , or Private .
Feature Screen
This screen provides rapid access to often-used features; press the Feature button to display it. Available features vary according to your calling activity and how your phone is programmed. The picture below shows the Feature screen when you have just selected an ICOM or SA button, or when you are not on a call. The table below shows the sets of features available on each of the other three Feature screens. (If you have an MLX-28D telephone, you may need to press the More button to see all of the features in a set.)
The
MLX-28D telephone display abbreviations are shown in [].
See Direct VM below.
Home
Press to exit.
Select a Feature:
Last# PkupG Pkup
Home Menu Inspct
DrcVM >
More
More
Press to access Account Code
(p. 18), and Follow Me (p. 22)
features.
Home Screen
The Home screen is displayed when you have not chosen another screen or when you press the Home button.
The screen contains different information, depending upon your activity. In general, during a calling activity
Lines 1 and 2 of the Home screen show prompts and give feedback to guide you.
When phone is idle, shows a posted message, if any.
When a call comes in or is made, shows the number called, name or number of caller, or other call-handling information.
Home
Menu
MLX-20L telephone users can assign up to 16
Personal Directory
screen.
This line shows Directory and navigational options.
IN CONFERENCE
Home Menu
APR 18 12:43
Inspct More
IN CONFERENCE
HOME
SCHOOL
TRAVEL AGNT
BANK
SHOW NUMBER
APR 18 12:43
BROOKS
GARCIA
CHENG
COFFEE SHOP
NEXT PAGE
When phone is idle, shows the date and time. Displays
Alarm Clock and Timer
More
Inspct
Press to redial the last number you
Press to pick up a call ringing at another extension or at a line for which you have no
Press to enter an account code before or during a
When you:
Home
Menu
Feature Screen Options
Select a Feature
Press HOME to Exit
LastNumDial Follow Me
Pickup Grp Auth Code
Pickup
Loudspkr Pg
AccountCode Direct VM
More
Inspct
Press to send calls from another extension to this
Press to enter your authorization code
Press to call a voice
These options are available:
Have reached a busy extension Barge-In [ Barge ] Leave Msg [ LvMsg ]
Cback Sel [ CbckS ] Camp On [ Camp ]*
Menu Screen
Press the Menu button to list features available only from the display and to program your phone or line buttons. MLX-28D telephone users can display additional choices by pressing the More button.
Home
Press to exit.
Press for access to
System, Extension, and Personal
Press to view or post
Press to use Alarm
Home
Menu
MENU MODE: Select Feature
Dir Msgs Post Ctrst>
Home Menu Inspct More
MENU MODE: Select Feature
Press HOME to Exit
Directory
Messages
Posted Msg
Alarm Clock
Timer Ext Program
Have made a call to an extension and it is ringing or you are on an inside call
Leave Msg [ LvMsg ] Camp On [ Camp ]*
Park [ Park ] Direct VM [ DrcVM ]
More
Inspct
More
Press to select from
Alarm Clock and
Press to program your
Are connected to an outside line LastNumDial [ Last# ] AccountCode [ Acct ]
Park [ Park ] Follow Me [ FlwMe ]
Camp On [ Camp ]* Direct VM [ DrcVM ]
* Do not use if your company has a voice mail system.
Inspect Screens
An Inspect Screen appears when you press the Inspct button and then press a line button.
• If you are on a call, you see calling information. If you are on a call and another call comes in, press the
Inspct button and then the line button with the ringing call to display information about the new call without interrupting your current activity.
• If you are not on a call, the line or feature programmed on the button is displayed. If the button is programmed with Last Number Dial or Saved Number Dial, the last or saved number appears on the screen.
To exit from the Inspect screen, press the Home button.
25
3
Display Reference
Feature Name
2-Line Display
Abbreviation
Account Code Entry
Alarm
Alarm Clock
Authorization Codes
Auto Dial inside (extension) outside
Barge-In
Callback
Call Waiting
Camp-On
Conference
Contrast
Coverage
Coverage VMS group primary individual secondary individual inside only off
Directory extension personal
Group
Prmry
Secnd
CvIns
CvOff
Dir
ExtDir
– system
Direct Voice Mail
Do Not Disturb
Drop
SysDir
DrcVM
DND
Drop
Extension Programming Prog
Extension Status (Hotel/Motel) ES
ES Off
ES 1
ESOff
ES1
Acct
Alarm
AlClk
Auth
AutoD
In
Out
Barge
CbckS
CWait
Camp
Conf
Ctrst
Cover
CvVMS
ES 2
Follow Me
Forward
Group Calling
Headset/Handset
Headset Auto Answer
Headset/Handset Mute
Headset Status
Last Number Dial
Line Preference
Messaging delete message leave message return call next message posted message send/remove message
Night Service
ES2
FlwMe
Forwd
GrpCl
Hdset
Auto
Mute
Stat
Last#
LnPref
Msgs
Dlete
LvMsg
Call
Next
Post
Msgs, SdMsg
Night
Feature Name
Notify notify receive notify send
Paging group paging loudspeaker paging
Park
Park Zone
Personalized Ring
Pickup general group pickup inside (extension) outside (line)
Privacy
Recall
Reminder cancel set missed reminder
Ringing Options all lines one line delayed ring immediate ring no ring abbreviated ring
Saved Number Dial
Signaling
System Speed Dial
Timer
Transfer
Voice Announce place calls receive calls ringing calls voice-announced calls
2-Line Display
Abbreviation
Ntfy
Recv
Send
GrpPg
LdsPg
Park
PrkZn
PRing
Pkup
Genrl
PkupG
Ext
Line
Prvcy
Recll
Rmind
Cancl
Set
Rmind,Missd
RngOp
AllLn
1Line
Delay
Immed
No
Abbrv
Save#
Signl
SpdDl
Timer
Trans
Voice
Place
Recv
Ring
Voice
Notes
Paging Group(s)
Page All
Group Name
PAGING NUMBERS
No.
Loudspeaker Paging
Line Number
Zone 1
Zone 2
Zone 3
Zone 4
COVERAGE/PICKUP/CALLING GROUPS
No.
Group Name
Name
ADDITIONAL NUMBERS
No.
Name
26
No.
No.
No.
Programming Buttons & Settings
If you use a feature often, you can program it onto an unused line button for easy access. If you use a
feature occasionally, see Using Features, p. 16. Keep these facts in mind when setting up your
telephone:
• Some features must be programmed on a button or they can’t be used. (These features are marked with a ♦ on the Programming Codes list.)
• Other features (marked with • on the Programming Codes list) are settings that affect the way your phone works. Some settings, such as Personalized Ring, affect all the lines on your phone. During programming, you still have to select a line button, but it can be any line button the feature affects.
Others, such as Delay Ring for a single line, are settings that affect a specific line and require you to press it during programming (these features are noted on the Programming Codes list). Settings remain active until you program them again.
To see whether a feature is programmed on a line button, press the Inspct button and then the line button. Read the display and press the Home button to exit.
While programming, either make a selection from the display (press the button next to or below the item) or use codes. Using codes takes fewer steps, but requires the Programming Codes list. As you program, your phone beeps.
␣ Display Programming␣
To program using the display:
1. If programming a feature on a button, label the button.
2. Press the Menu button and select Ext
Program [Prog].
3. Select Start.
4. Press the line button you are programming.
If a feature is already programmed, its name appears on the display. If you are programming a setting, either press the line button affected or press any line button.
5. Select ListFeature [List] and search for the feature name using FindFeature [Find]. If you see > on the screen, press the More button to see more feature names. (Consult
the Display Reference, p. 26, if you need
help with abbreviations.)
6. Select the feature. If additional numbers
(such as an extension number) are needed, dial them.
7. Press Enter to finish programming. If you wish to program another button, begin again with Step 4. (Label the buttons first.)
8. Press the Home button to exit at any time.
␣ Code Programming ␣
To program using programming codes:
1. If programming a feature on a button, label the button.
2. Press the Feature button and dial 00.
3. Press the line button you are programming.
If a feature is already programmed, its name appears on the display. If you are programming a setting, either press the line button affected or press any line button.
4. Select the code from the Programming
Codes list and dial it. If additional numbers
(such as an extension number) are needed, dial them.
5. Press Enter to finish programming. If you wish to program another button, begin again with Step 3. (Label the buttons first.)
6. To exit, press the Feature button and dial
✻00.
Copyright © 1998, Lucent Technologies. MERLIN LEGEND, MLX-10DP, MLX-16DP, MLX-20L, MLX-28D and
PassageWay are registered trademarks of Lucent Technologies in the U.S. and other countries. Mirage, StarSet, and
Supra are registered trademarks of Plantronics, Inc.
27
Programming Buttons & Settings
Programming Codes
Account Code
Alarm
Authorization Code
✻ 82
✻ 759
✻ 80
Auto Dial♦ inside outside
Callback
Coverage inside on•
Coverage inside off•
Buttons for covering calls♦␣
Primary Cover
✻ 22 + extension
✻ 21 + number automatic callback off• ▲ ✻✻ 12 automatic callback on• ▲ ✻ 12 selective callback ✻ 55
Call Waiting• off on
Camp-On
Coverage
▲
✻✻ 11
✻ 11
✻ 57
✻ 48
✻✻ 48
Secondary Cover
Group Cover
✻ 40 + sender’s extension number
✻ 41 + sender’s extension number
✻ 42 + sender’s group number
Buttons for sending calls♦␣
Coverage Off
Coverage VMS Off
✻ 49
✻ 46
(outside calls only)
Direct Voice Mail
Do Not Disturb♦␣
Extension Status
ES Off
ES1
ES2
Forward
Headset/Handset Options♦ auto answer hangup mute␣ status
✻ 56
✻ 47
✻ 760
✻ 761
✻ 762
✻ 33
✻ 780
✻ 781
✻ 783
✻ 782
Last Number Dial
Messaging leave message send/remove message
Paging group or all
Paging loudspeaker
Park
Pickup general pickup group pickup inside outside
Privacy
Recall
Reminders set reminder cancel reminder missed reminder♦
Ringing Options• abbreviated on abbreviated off delayed all lines delayed one line immediate all lines immediate one line no ring all lines no ring one line personalized ring
Saved Number Dial♦␣
Signaling and Notify♦ signaling notify receive␣ notify send␣
System Speed Dial
Voice Announce• on off
✻ 84
✻ 25
✻ 38
✻ 22 + group extension
✻ 9 + line number
✻ 86
✻ 9
✻ 88
✻ 9 + extension
✻ 9 + line number
✻ 31
✻ 775
✻ 81
✻✻ 81
✻ 752
✻ 341
✻ 342
✻ 346
✻ 36
✻ 347
✻ 37
✻ 345
✻ 35
✻ 32 + ring(s) (1–8)
✻ 85
✻ 23 + extension
✻ 758 + extension
✻ 757 + extension
✻ 24 + code
(600–729)
✻ 10
✻✻ 10
◆ Must be programmed onto a line button.
• Sets up how your phone works. Use a line button to program (turn on or off). The setting is not programmed onto a line button.
▲ See your system manager for details.
28
Feature Codes
Account Code Entry 82 + code + #
Authorization Code Entry 80 + code + #
Callback
Call Waiting
55 pick up call waiting call ■ 87
Camp-On 57
Direct Voice Mail
Extension Status
56
ES Off 760 + extension
ES1
ES2
Follow Me
761 + extension
762 + extension
34 + extension
Forward inside outside
33 + extension
33 + dial-out code
+ number + #
Forward and Follow Me cancel from all extensions ■
✻ 34 ✻ cancel from one extension ■
✻ 34 + extension cancel from your phone 33 + your extension
Language ▼
English
French
Spanish
790
791
792
Last Number Dial
Messaging cancel message ■ leave message leave message without calling
■ send/remove message
Night Service
Paging loudspeaker
Pickup group inside outside
Privacy off on
Recall
Reminders set reminder ▼ cancel reminder
System Speed Dial
84
✻ 53 + extension
25
53 + extension
38 + extension
39
9 + line number
+ zone
88
9 + extension
9 + line number
✻ 31
31
775
81 + extension
+ time + 2 or 7
✻ 81 + extension code (600–729)
■ Available only by using feature code.
▼ For time functions, English operates on 12-hour clock (2 or 7). French and Spanish operate on 24-hour clock.
␣ ␣ Special Characters ␣
Features that dial numbers automatically may need special characters to allow for correct dialing or system response.
Press...
Drop
Hold
Conf
##
# f
#
See... Means...
s p
#
Stop. Halts dialing sequence to allow for system response.
Pause. Inserts 1.5-sec. pause in dial sequence. Multiple consecutive pauses allowed.
Flash. Sends switchhook flash. Must be first entry in sequence.
For Extension Programming only ( Ext Program [Prog]): End of Dialing. Use to signal end of dialing sequence or to separate grouped digits.
For dialing and Directory listings: End of Dialing. Use to signal end of dialing sequence or to separate grouped digits.
14
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