HP Presario 5WV257 Specifications

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Compaq Presario Internet PC 5000 Series Computers
Models: 5WV210, 5WV230, 5WV232, 5WV233, 5WV235, 5WV236, 5WV237, 5WV250, 5WV251, 5WV252, 5WV253,
5WV254, 5WV255, 5WV256, 5WV257, 5WV260, 5WV261, 5WV270, 5WV271, 5WV272, 5WV275, 5WV277, 5WV280,
5WV282, 5WV283, 5WV284, 5WV285, 5WV287, 5WV289, 5WV290, 5WV293, 5WV294, 5WV295, 5WV296, 5WV297
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT
PROCEDURES
JUMPER AND SWITCH
INFORMATION
SPECIFICATIONS
See the Notice for copyright and trademark
information, and the Preface for symbol conventions
and Technician Notes.
Click to download ZIP file of
complete MSG to hard drive.
This MSG will be periodically maintained and
updated as needed.
To report a technical problem, contact your Regional
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United States
Compaq Presario Internet PC 5000 Series Computers
Models: 5WV210, 5WV230, 5WV232, 5WV233, 5WV235, 5WV236, 5WV237, 5WV250, 5WV251, 5WV252, 5WV253,
5WV254, 5WV255, 5WV256, 5WV257, 5WV260, 5WV261, 5WV270, 5WV271, 5WV272, 5WV275, 5WV277, 5WV280,
5WV282, 5WV283, 5WV284, 5WV285, 5WV287, 5WV289, 5WV290, 5WV293, 5WV294, 5WV295, 5WV296, 5WV297
TROUBLESHOOTING
PRODUCT DESCRIPTION - INDEX
PAGE
ILLUSTRATED PARTS CATALOG
Models and Features
REMOVAL AND REPLACEMENT
PROCEDURES
CPU Controls and Lights
PRODUCT DESCRIPTION
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
Side Access Panel
Internet Keyboard Controls
Rear CPU Connectors
Power Cord Set Requirements
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Compaq Presario Internet PC 5000 Series Computers
Models: 5WV210, 5WV230, 5WV232, 5WV233, 5WV235, 5WV236, 5WV237, 5WV250, 5WV251, 5WV252, 5WV253,
5WV254, 5WV255, 5WV256, 5WV257, 5WV260, 5WV261, 5WV270, 5WV271, 5WV272, 5WV275, 5WV277, 5WV280,
5WV282, 5WV283, 5WV284, 5WV285, 5WV287, 5WV289, 5WV290, 5WV293, 5WV294, 5WV295, 5WV296, 5WV297
PRODUCT DESCRIPTION
TROUBLESHOOTING - INDEX PAGE
TROUBLESHOOTING
Clearing CMOS
ILLUSTRATED PARTS CATALOG
Power-On Self Test (POST)
REMOVAL AND REPLACEMENT
PROCEDURES
JUMPER AND SWITCH INFORMATION
Configuration
Preparing the computer
Setup
Accessing Compaq Utilities Option
SPECIFICATIONS
Diagnostic Error Codes
Troubleshooting without Diagnostics
Checklist for Minor Problems
Hardware Installation
Power
USB Ports
Disk Drive
Hard Drive
CD-ROM, CD-RW, and DVD Drive
Resolving Hardware Conflicts
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Compaq Presario Internet PC 5000 Series Computers
Models: 5WV210, 5WV230, 5WV232, 5WV233, 5WV235, 5WV236, 5WV237, 5WV250, 5WV251, 5WV252, 5WV253,
5WV254, 5WV255, 5WV256, 5WV257, 5WV260, 5WV261, 5WV270, 5WV271, 5WV272, 5WV275, 5WV277, 5WV280,
5WV282, 5WV283, 5WV284, 5WV285, 5WV287, 5WV289, 5WV290, 5WV293, 5WV294, 5WV295, 5WV296, 5WV297
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG INDEX PAGE
ILLUSTRATED PARTS CATALOG
Mass Storage Devices
REMOVAL AND REPLACEMENT
PROCEDURES
Cables
PRODUCT DESCRIPTION
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
Standard & Optional Boards
Fax/ Modem
Keyboard
Miscellaneous Parts
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Compaq Presario Internet PC 5000 Series Computers
Models: 5WV210, 5WV230, 5WV232, 5WV233, 5WV235, 5WV236, 5WV237, 5WV250, 5WV251, 5WV252, 5WV253,
5WV254, 5WV255, 5WV256, 5WV257, 5WV260, 5WV261, 5WV270, 5WV271, 5WV272, 5WV275, 5WV277, 5WV280,
5WV282, 5WV283, 5WV284, 5WV285, 5WV287, 5WV289, 5WV290, 5WV293, 5WV294, 5WV295, 5WV296, 5WV297
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT
PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
REMOVAL & REPLACEMENT PROCEDURES
- INDEX PAGE
This section provides general service information for Compaq Series
Personal Computers. Adherence to the procedures and precautions
described in this section is essential for safe and proper service.
Electrostatic Discharge
Removing the Top Door
Service Considerations
Removing the CD Storage
Door
(Lower Front Panel)
Preparation for Disassembly
Serial Number
Side Access Panel
Open the CD Storage Door
1394 Card
Optical and Mass Storage
Devices
CD, CD-RW and/or
DVD drive
Hard Drive
Disk Drive
Memory Module
Power Supply Assembly
Hard drive
Front I/O Board
Disk drive
System Board and
Components
RTC Battery
Microprocessor/Heatsink
Assembly
Graphics Card
Expansion Card
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Compaq Presario Internet PC 5000 Series Computers
Models: 5WV210, 5WV230, 5WV232, 5WV233, 5WV235, 5WV236, 5WV237, 5WV250, 5WV251, 5WV252, 5WV253,
5WV254, 5WV255, 5WV256, 5WV257, 5WV260, 5WV261, 5WV270, 5WV271, 5WV272, 5WV275, 5WV277, 5WV280,
5WV282, 5WV283, 5WV284, 5WV285, 5WV287, 5WV289, 5WV290, 5WV293, 5WV294, 5WV295, 5WV296, 5WV297
TROUBLESHOOTING
JUMPER AND SWITCH
INFORMATION - INDEX PAGE
ILLUSTRATED PARTS CATALOG
System Board
REMOVAL AND REPLACEMENT
PROCEDURES
CD and DVD Drive/ CD-RW Drive
PRODUCT DESCRIPTION
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
Hard Drives
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Compaq Presario Internet PC 5000 Series Computers
Models: 5WV210, 5WV230, 5WV232, 5WV233, 5WV235, 5WV236, 5WV237, 5WV250, 5WV251, 5WV252, 5WV253,
5WV254, 5WV255, 5WV256, 5WV257, 5WV260, 5WV261, 5WV270, 5WV271, 5WV272, 5WV275, 5WV277, 5WV280,
5WV282, 5WV283, 5WV284, 5WV285, 5WV287, 5WV289, 5WV290, 5WV293, 5WV294, 5WV295, 5WV296, 5WV297
PRODUCT DESCRIPTION
SPECIFICATIONS - INDEX PAGE
TROUBLESHOOTING
This section provides physical, environmental, and
performance specifications for Compaq Presario Internet PC
5000 Series Computers.
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT
PROCEDURES
CD-ROM and DVD Drive/ CD-RW Drive
JUMPER AND SWITCH INFORMATION
Disk Drive
SPECIFICATIONS
Fax/ Modem
Power Supply
System Board
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Compaq Presario Internet PC 5000 Series Computers
SPECIFICATIONS
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
CD or DVD DRIVE/
CD-RW DRIVE
CD or DVD Drive/ CD-RW Drive
DISK DRIVE
Please select a drive to view specifications:
FAX/MODEM
CD Drive
DVD Drive
CD-RW Drive
POWER SUPPLY
ASSEMBLY
CD Drive
SYSTEM BOARD
Dimensions
U.S.
Metric
Width
in
cm
Height
in
cm
Depth
in
cm
Weight
lb
kg
Modes Supported
CD-ROM
Mode 1 and Mode 2
CD-DA
Audio
CD-XA
Mode 2, Form 1 and 2
Photo CD
Multiple Session
Video-CDI
Multiple Session
CD-Plus/CD-Extra/CD
Multiple Sesssion
Enhanced
CD-RW
Multiple Session
Block Size
CD-ROM
2048 bytes
Mode 1 and Mode 2 Form 1
(XA)
CD-ROM Mode 2
2336 bytes
CD-DA
2324 bytes
CD-XA
2324 bytes
Center Hole
1.5 mm diameter
Diameter
120 mm/80mm
Thickness
1.2mm
Track Pitch
1.6µm
Access Time
Random
Full Stroke
Audio Output Level
Line Out
0.7 Vrms ±20%
Headphone
0.6 Vrms ±20%
Cache Buffer
256 KB
Data Transfer Rate
Mode 1
Mode 2
4800 KB/sec
5475 KB/sec
KB.sec (32x)
KB/sec (32x)
Burst
MB/sec
MB/sec
Startup Time
< 5 sec
Stop Time
< 5 sec
Sustained
Return to top
DVD Drive
Dimensions
U.S.
Metric
Width
in
cm
Height
in
cm
Depth
in
cm
Weight
lb
kg
Modes Supported
Block Size
Center Hole
Diameter
Thickness
Track Pitch
Access Time
Random
Full Stroke
Audio Output Level
Line Out
Headphone
Cache Buffer
Data Transfer Rate
Sustained
Burst
Startup Time
Stop Time
Return to top
CD-RW Drive
Dimensions
U.S.
Metric
Width
Height
Depth
Weight
in
in
in
lb
cm
cm
cm
kg
Modes Supported
CD-ROM
Mode 1 and Mode 2
CD-DA
Audio
CD-XA
Mode 2, Form 1 and 2
Photo CD
Multiple Session
Video-CDI
Multiple Session
CD-Plus/CD-Extra/CD
Multiple Session
Enhanced
CD-RW
Multiple Session
Block Size
CD-ROM
2048 bytes
Mode 1 and Mode 2 Form 1
(XA)
CD-ROM Mode 2
2336 bytes
CD-DA
2324 bytes
CD-XA
2324 bytes
Center HOle
1.5 mm diameter
Diameter
120 mm/80mm
Thickness
1.2 mm
Track Pitch
1.6µm
Access Time
Random
< 95 ms
Full Stroke
< 190 ms
Audio Output Level
Line Out
0.7 Vrms ±20%
Headphone
0.6 Vrms ±20%
Cache Buffer
256 KB
Data Transfer Rate
Mode 1
Mode 2
4800 KB/sec
5475 KB/sec
KB/sec (32x)
KB/sec (32x)
Burst
MB/sec
MB/sec
Startup Time
< 5 sec
Stop Time
< 5 sec
Sustained
Return to top
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Compaq Presario Internet PC 5000 Series Computers
ILLUSTRATED PARTS CATALOG
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
MASS STORAGE
DEVICES
Mass Storage Devices
CABLES
STANDARD AND
OPTIONAL BOARDS
FAX/MODEM
KEYBOARDS
MISCELLANEOUS
PARTS
Spare Part Description
Spare Part No.
1 CD, CD-RW, and DVD Drive
CD-RW Drive 4x4x32 Quartz
Models: 5WV233, 5WV236, 5WV253, 5WV254,
5WV257, 5WV275
191162-001
CD-ROM Drive 40x Quartz
Models: 5WV230, 5WV232, 5WV233, 5WV235,
5WV252, 5WV253, 5WV254, 5WV257, 5WV270,
5WV277
191160-001
DVD Drive 10x
Models: 5WV257, 5WV275, 5WV283,
5WV287,5WV293, 5WV295, 5WV271, 5WV282,
5WV285, 5WV290, 5WV293, 5WV294, 5WV295,
5WV297,
196748-001
2 ZIP Drive
ZIP Drive Quartz 100-GB
All Models
191167-001
3 Hard Drives
10.0GB 5400
Models: 5WV230, 5WV237
197797-001
20.0GB 5400
Models: 5WV210, 5WV232, 5WV233, 5WV251,
5WV254, 5WV255, 5WV257, 5WV270, 5WV275,
5WV271, 5WV280, 5WV282, 5WV287, 5WV295
197799-001
30.0GB 5400
Models: 5WV253, 5WV280, 5WV283 ,5WV290
168628-001
40.0GB 5400
Models: 5WV283, 5WV285, 5WV290, 5WV293,
5WV294, 5WV297
173342-001
60.0GB 5400
Model: 5WV295
201527-001
4 Disk Drive
1.44-MB Disk Drive Quartz
All Models
NOTE
191168-001
The computer serial number should be provided to Compaq whenever
requesting information or ordering spare parts.
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Compaq Presario Internet PC 5000 Series Computers
ILLUSTRATED PARTS CATALOG
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
MASS STORAGE
DEVICES
Cables
CABLES
STANDARD AND
OPTIONAL BOARDS
FAX/MODEM
KEYBOARDS
MISCELLANEOUS
PARTS
Spare Part Description
Spare Part No.
1 CD/DVD Drive Cable
209863-001
2 Hard Drive Cable
209865-001
3 1.44-MB Disk Drive Cable
209864-001
4 USB Data Cable
202405-001
5 Board Cable
202458-001
Not Pictured
Dual Conn Cable
202456-001
CD Audio Cable (18-inch)
174773-001
IDE Cable
202457-001
RJ11 Modem Cable
198220-001
Telephone Line
137256-001
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Compaq Presario Internet PC 5000 Series Computers
ILLUSTRATED PARTS CATALOG
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
MASS STORAGE
DEVICES
CABLES
STANDARD AND
OPTIONAL BOARDS
FAX/MODEM
KEYBOARDS
MISCELLANEOUS
PARTS
Standard and Optional Boards
Spare Part Description
Spare Part No.
Standard and Optional Boards
1 Network Interface Card (NIC) 10/100
Models: 5WV230, 5WV290
157045-001
2 Sound Card
3 1394 Card
4 Memory Module
64-MB 100 MHz Memory Module DIMM
Models: 5WV210, 5WV230, 5WV233, 5WV235,
5WV236, 5WV237, 5WV251, 5WV253, 5WV254,
5WV257, 5WV270, 5WV271, 5WV275, 5WV287,
5WV295
179190-001
PC 133 128-MB Memory Module SDIMM
Models: 5WV280, 5WV283, 5WV290, 5WV293,
5WV295, 5WV296, 5WV297
170081-001
5 Microprocessor/Heatsink Assembly
650 MHz Processor
Models: 5WV210, 5WV230, 5WV232, 5WV233,
5WV235, 5WV236, 5WV237
214549-001
700 MHz Processor
Model: 5WV253
214546-001
700 MHz Processor
Models: 5WV251, 5WV252, 5WV253, 5WV254,
5WV257
214550-001
750 MHz Processor
Models: 5WV257, 5WV270, 5WV271, 5WV272,
5WV275, 5WV277, 5WV295,
197611-001
850 MHz Processor
Models: 5WV287, 5WV296
217157-001
900 MHz Processor
Models: 5WV285, 5WV293, 5WV294
200404-001
950 MHz Processor
Model: 5WV297
214547-001
1GHz Processor
Models: 5WV282, 5WV290, 5WV293, 5WV295,
200405-001
6 System Board
System Board w/o processor
217155-001
Parts Not Shown
Graphics Card
8M Graphics Board
Models: 5WV210, 5WV230, 5WV232, 5WV233,
5WV235, 5WV236, 5WV237, 5WV251, 5WV254,
5WV253, 5WV254, 5WV257, 5WV270, 5WV271,
5WV275, 5WV280, 5WV282, 5WV283, 5WV285,
5WV287, 5WV290, 5WV293, 5WV295, 5WV296,
5WV297
201827-001
M64/ 16MB Graphics Board (No TV)
Models: N/A
182757-001
M64/ 16MB Graphics Board (TV Out)
Models: 5WV257, 5WV275, 5WV293
182758-001
NVID M64 32MB Graphics Board (TV Out)
Models: 5WV287, 5WV290, 5WV295
192068-001
NVID M64 32MB Graphics Board (No TV)
Models: 5WV295
203280-001
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Compaq Presario Internet PC 5000 Series Computers
ILLUSTRATED PARTS CATALOG
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
MASS STORAGE
DEVICES
Fax/Modem
CABLES
STANDARD AND
OPTIONAL
BOARDS
FAX/MODEM
KEYBOARDS
MISCELLANEOUS
PARTS
Spare Part Description
Spare Part No.
56K Modem - Latin America Excluded
Models: 5WV230, 5WV233, 5WV251,
5WV252, 5WV253, 5WV254, 5WV257,
5WV270, 5WV271, 5WV277, 5WV280,
5WV282, 5WV283, 5WV287, 5WV290,
5WV293, 5WV294, 5WV295, 5WV296
166386-002
V.90 INTL CNXNT Modem
Models: 5WV230, 5WV233, 5WV235,
5WV236, 5WV237, 5WV254, 5WV257,
5WV270, 5WV275, 5WV287, 5WV290,
5WV295
166385-002
56K CNTLS Modem
Models: N/A
128384-001
Modem Adapters
Modem Adapters-International
198293-002
Modem Adapters-Sweden
198294-111
Adapters
RJ11 P55 Adapter
316920-331
RJ11 P55 Adapter (Sweden)
316904-101
RJ11 Adapter (Finland)
304398-351
RJ11 Adapter
304398-181
RJ11 Adapter
316904-081
RJ11 Adapter
304398-051
RJ11 Adapter
304398-011
RJ11 Adapter
158593-031
RJ11 Adapter
316904-061
PTT/ RJ11 Adapter
158593-031
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Compaq Presario Internet PC 5000 Series Computers
ILLUSTRATED PARTS CATALOG
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
MASS STORAGE
DEVICES
Keyboards
CABLES
STANDARD &
OPTIONAL BOARDS
FAX/MODEM
KEYBOARDS
MISCELLANEOUS
PARTS
Spare Part Description
Spare Part Number
USB Internet Keyboard (US)
180190-007
USB Internet Keyboard (UK)
180190-037
USB Internet Keyboard (France)
180190-057
USB Internet Keyboard (Italy)
180190-067
USB Internet Keyboard (Spain)
180190-077
USB Internet Keyboard (Denmark)
180190-087
USB Internet Keyboard (Norway)
180190-097
USB Internet Keyboard (Sweden)
180190-107
USB Internet Keyboard (Switzerland)
180190-177
USB Internet Keyboard (Latin America)
180190-167
USB Internet Keyboard (Belgium)
180190-187
USB Internet Keyboard (Brazil)
180190-207
USB Internet Keyboard (Thailand)
180190-287
USB Internet Keyboard (Finland)
180190-357
USB Internet Keyboard (China)
180190-AB7
USB Internet Keyboard (International)
180190-B37
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Compaq Presario Internet PC 5000 Series Computers
ILLUSTRATED PARTS CATALOG
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
MASS STORAGE
DEVICES
CABLES
STANDARD AND
OPTIONAL BOARDS
FAX/MODEM
KEYBOARDS
MISCELLANEOUS
PARTS
Miscellaneous Parts
Spare Part Description
Spare Part No.
Chassis Assembly w/ Side Panel
215281-001
5.25 Inch Drive Rails (left/right side)
210830-001
3.5 Inch Drive Rails (left/ right side)
199353-001
Front Bezel Assembly
215279-001
(2) Hard Drive Bracket (4 Screws)
195413-001
Trim Ring (Top Door)
202398-001
Access Door
202399-001
Power Switch w/ Holder
199354-001
Plastic Kit
163345-001
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Compaq Presario Internet PC 5000 Series Computers
SPECIFICATIONS
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
Disk Drive
CD or DVD DRIVE/
CD-RW DRIVE
DISK DRIVE
FAX/MODEM
POWER SUPPLY
ASSEMBLY
SYSTEM BOARD
Disk Drive
Disk
Size (in)
High Density
Light
Height
Bytes per Sector
3.5 (8.89 cm)
1.44
Green
One-third
512
Sectors per Track
High Density
80
Tracks per Side
High Density
Low Density
Rotational Speed
Read/Write Heads
80
80
300 RPM
2
Average Seek Time (ms)
Track-to-Track
3
Setting Time
15 (Max)
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Compaq Presario Internet PC 5000 Series Computers
SPECIFICATIONS
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
CD or DVD DRIVE/
CD-RW DRIVE
Fax/Modem
DISK DRIVE
FAX/MODEM
POWER SUPPLY
ASSEMBLY
Fax/Modem
General Description
Support
SYSTEM BOARD
Supports K56flex and/or ITU-T V.90
14400bps send and receive fax modem with automatic fallback to
12000, 9600, 7200, 4800, and 2400bps.
Support fax service Class 1 (EIA/TIA 578).
Support V.80 video ready modem.
Built-in DTE interface with speed up to 115.2kbps or 57.6kbps, parallel
16550a UART-compatible interface.
Power Management Registers to PCI Interface.
Data Mode
K56flex and/or ITU-T V.90 56kbits/s for highest Internet connection
rates
Ultrahigh compression throughput due to parallel access directly to the
host PC.
ITU-T V.34 extended rates 33600bps to 2400bps.
V.32terbo, V.32bis and fallbacks.
TIA/EIA 602 standard for AT command set.
V.42 error correction (LAM and MNP).
V.42bis and MNP Class 5 data compression.
Fax Mode
Fax modem send and receive rates up to 14400bps
* V.17, V.29, V.27ter, and V.21 channel 2 * TIA/EIA 578 Class 1 FAX
Error Correction ITU-T recommended V.42 error correction.
V.42 error correction (LAM and MNP).
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Compaq Presario Internet PC 5000 Series Computers
SPECIFICATIONS
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
CD or DVD DRIVE/
CD-RW DRIVE
Power Supply Assembly
DISK DRIVE
Power Supply Assembly
FAX/MODEM
U.S.
POWER SUPPLY
ASSEMBLY
Input Specifications
SYSTEM BOARD
Nominal Line Voltage
115 to 230 VAC
Range Input Line
90 to 264 VAC
Frequency Range
47 to 63 Hz AC
Input Current
115V 3.00 AMPS
Input Current
4.5 RMS@Max Load
Output Power
145 Watts
Inrush Current
80 A at 132 VAC (cold start)
Holdup Time
16 ms from zero
Environment
Temperature Range
Operating
10 to +50 C
Non-Operating
-40 to +66 C
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Compaq Presario Internet PC 5000 Series Computers
SPECIFICATIONS
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
CD or DVD DRIVE/
CD-RW DRIVE
DISK DRIVE
FAX/MODEM
POWER SUPPLY
ASSEMBLY
System Board
General System Specifications
Environmental Requirements
System Interrupts System I/O
System Memory
System DMA
SYSTEM BOARD
General System Specifications
Dimensions
Information Not Available
Height
in
Length
in
Width
in
Nominal Line Voltage
115/230 VAC
Range Line Voltage
90-132 VAC, 180-264 VAC
Line Frequency
47-63 HZ
Input Current
4.5A RMS @ Max Load
Steady State
145W
Weight
Input Requirements
Power (watts)
Environmental Requirements
Temperature
Operating
Shipping
50º to 95º F
-4º to 140º F
10º to 35º C
-20º to 60º C
Operating
Nonoperating
Maximum Altitude
(unpressurized)
8% to 90%
5% to 95%
8% to 90%
5% to 95%
Operating
Nonoperating
10,000 ft
30,000 ft
3048 m
9144 m
Humidity (noncondensing)
System Interrupts
Hardware IRQ
System Function
IRQ 0
System Timer
IRQ 1
Motherboard Resources
IRQ 2
Programmable Interrupt
Controller
IRQ 3
ACPI IRQ Holder for PCI IRQ
Sterring
IRQ 3
Intel (r) 810e Chipset
Graphics Driver (DC133
FSB133) 4.11.01.1321
IRQ 4
Motherboard Resources
IRQ 5
Intel (r) 82801AA SMBus
Controller
IRQ 5
SoundMAX Integrated Digital
Audio
IRQ 5
ACPI IRQ Holder for PCI IRQ
Sterring
IRQ 6
Standard Floppy Disk
Controller
IRQ 8
System CMOS/real time clock
IRQ 9
SCI IRQ used by ACPI bus
IRQ 11
ACPI IRQ Holder for PCI IRQ
Steering
IRQ 11
ACPI IRQ Holder for PCI IRQ
Steering
IRQ 11
Texas Instruments OHCI IEEE
1394 Host Controller
IRQ 11
Intel (r) 82801AA USB
Universal Host Controller
IRQ 12
Motherboard Resources
IRQ 13
Numeric Data Processor
IRQ 14
Primary IDE Controller (dual
fifo)
IRQ 14
Intel (r) 82801AA Ultra ATA
Controller
IRQ 15
Secondary IDE Controller
(dual fifo)
IRQ 15
Intel (r) 82801AA Ultra ATA
Controller
Humidity
Non Condensing
Operating
20% to 90% RH
Storage
5% to 95% RH
System I/O
I/O Address (Hex)
System Function
(Shipping Configuration)
0000h-000Fh
Direct Memory Access
Controller
0010h-001fh
Motherboard Resources
0020h-003fh
Programmable Interrupt
Controller
004h-0043h
System Timer
004E-004fh
Motherboard Resources
0050h-0052h
Motherboard Resources
0060h-0060h
Motherboard Resources
0061h-0061h
System Speaker
0064h-0064h
Motherboard Resources
0070h-0071h
System CMOS/real time clock
0072h-0077h
Motherboard Resources
0080h-008fh
Direct Memory Access
Controller
0090h-009fh
Motherboard Resources
00A0h-00Bfh
Programmable Interrupt
Controller
00C0h-00Dfh
Direct Memory Access
Controller
00F0h-00FFh
Numeric Data Processor
0170h-0177h
Secondary IDE Controllwer
(dual fifo)
0170h-0177h
Intel(r) 82801AA Ultra ATA
Controller
01F0h-01F7h
Intel(r) 82801AA Ultra ATA
Controller
01F0h-01F7h
Primary IDE controller (dual
fifo)
0376h-0376h
Intel(r) 82801AA Ultra ATA
Controller
0376h-0376h
Secondary IDE controller
(dual fifo)
0390h-0397h
Motherboard resources
03B0h-03BBh
Intel(R) 810e Chipset
Graphics Driver (DC133
FSB133) 4.11.01.
03C0h-03DFh
Intel(R) 810e Chipset
Graphics Driver (DC133
FSB133) 4.11.01.
03F0h-03F5h
Standard Floppy Disk
Controller
03F6h-03F6h
Primary IDE controller (dual
fifo)
03F6h-03F6h
Intel(r) 82801AA Ultra ATA
Controller
0400h-047Fh
Motherboard resources
04D0h-04D1h
Motherboard resources
0CF8h-0CFFh
PCI bus
2000h-20FFh
SoundMAX Integrated Digital
Audio
2400h-243Fh
SoundMAX Integrated Digital
Audio
2460h-246Fh
Intel(r) 82801AA Ultra ATA
Controller
2460h-2467h
Primary IDE controller (dual
fifo)
2468h-246Fh
Secondary IDE controller
(dual fifo)
EE00h-EE7Fh
Motherboard resources
EE80h-EEBFh
Motherboard resources
EEC0h-EEDFh
Intel(r) 82801AA USB
Universal Host Controller
EEE0h-EEEFh
Intel(r) 82801AA SMBus
Controller
System Memory
Memory Address
System Function
00000000h-0009FFFFh
System board extension for
ACPI BIOS
000A0000h-000AFFFFh
Intel(R) 810e Chipset
Graphics Driver (DC133
FSB133)
000B0000h-000BFFFFh
Intel(R) 810e Chipset
Graphics Driver (DC133
FSB133)
000E0000h-000FFFFFh
System board extension for
ACPI BIOS
00100000h-07FFFFFFh
System board extension for
ACPI BIOS
40000000h-40003FFFh
Texas Instruments OHCI IEEE
1394 Host Controller
40000000h-403FFFFFh
Intel(r) 82801AA PCI Bridge
40300000h-403007FFh
Texas Instruments OHCI IEEE
1394 Host Controller
40400000h-4047FFFFh
Intel(R) 810e Chipset
Graphics Driver (DC133
FSB133)
44000000h-47FFFFFFh
Intel(R) 810e Chipset
Graphics Driver (DC133
FSB133)
FFB80000h-FFBFFFFFh
System board extension for
ACPI BIOS
FFF80000h-FFFFFFFFh
System board extension for
ACPI BIOS
System DMA
Hardware
System Function (Default)
DMA 2
Standard Floppy Disk
Controller
DMA 4
Direct Memory Access
Controller
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SYSTEM BOARD
HARD DRIVES
CD AND DVD
DRIVE/ CD-RW
DRIVE
JUMPER AND SWITCH INFORMATION
System Board Index
External System Board Connectors
Internal System Board Connectors
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SYSTEM BOARD
HARD DRIVES
CD AND DVD
DRIVE/ CD-RW
DRIVE
Hard Drives
Compaq Computer Corporation uses IDE hard disk drives that conform to two different
device I/O implementations. These are Conner mode and ATA-compatible mode. These two
modes are incompatible with one another.
Important
Jumper settings are shown on top of the hard drives.
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SYSTEM BOARD
CD and CD-RW Drive
HARD DRIVES
CD AND DVD
DRIVE/ CD-RW
DRIVE
CD and DVD Drive
Optical Device Type
CD
Optical Device Speed
X
Optical Device Transfer Rate
2500 - 6000KB/s
Interface
ATAPI
Transport Type
Tray Load
CD-RW Drive
Optical Device Type
CD-RW
Device Recording Speed
2X Max
Device ReWrite Speed
2X Max
Device CD Read Speed
24X Max
Storage Capacity: Data
650 MB
Storage Capacity: Music
74 Minutes
Interface
EIDE/ATAPI
Transport Type
Tray Load
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SYSTEM BOARD
External System Board Connectors
HARD DRIVES
CD AND DVD
DRIVE/ CD-RW
DRIVE
Function
Description
Keyboard
USB
Mouse
Miniature 6-Pin
Parallel
DSUB 25-Pin
Serial
DSUB 9-Pin
Video
15-Pin VGA
Rear USB Ports
Dual high USB
Microphone In
Mini Stereo
Line In
Mini Stereo
Line Out
Mini Stereo
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SYSTEM BOARD
Internal System Board Connectors
HARD DRIVES
CD AND DVD
DRIVE/ CD-RW
DRIVE
Function
Description
DIMM Sockets (3)
168-Pin DIMM
PCI Slots (5)
32 Bit PCI Connector
Clear CMOS
3-Pin Header
USB front I/O connector
10-Pin 0.1 in Connector
Sleep Button & LEDs
2x10 Pin Header
Battery Socket
2-Pin Sacket
CD-ROM Audio (2)
4-Pin Header, Key 2
IDE Drives (2)
40-Pin Headers, Key 20
Disk Drive
34-Pin Header
Internal Fans (2)
3-Pin Intel Standard
Power Supply
20-Pin ATX power supply connector
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SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
Electrostatic Discharge (Return to Service Considerations)
A sudden discharge of static electricity from a finger or other conductor can destroy
static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but
damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not be
affected at all and will work perfectly throughout a normal cycle. Or it may function
normally for a while, then degrade in the internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases,
the discharge contains enough power to alter device parameters or melt silicon junctions.
Generating Static
The table below shows the different amounts of static electricity generated by different
activities.
Relative Humidity
Event
10%
40%
55%
Walking across
carpet
35,000 V
15,000 V
7,500 V
Walking across vinyl
12,000 V
floor
5,000 V
3,000 V
Motions of bench
worker
6,000 V
800 V
400V
Removing DIPS
from plastic tubes
2,000 V
700 V
400 V
Removing DIPS
from vinyl trays
11,500 V
4,000 V
2,000 V
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
Removing DIPS
from Styrofoam
14,500 V
5,000 V
3,500 V
Removing bubble
pack from PCBs
26,000 V
20,000 V
7,000 V
Packing PCBs in
foam-lined box
21,000 V
11,000 V
5,000 V
NOTE: 700 volts
can degrade a
product
Preventing Electrostatic Damage to Equipment
Many electronic components are sensitive to ESD. Circuitry design and structure
determine the degree of sensitivity. The following proper packaging and grounding
precautions are necessary to prevent damage:
1. Protect all electrostatic parts and assemblies with conductive or approved containers
or packaging.
2. Keep electrostatic sensitive parts in their containers until they arrive at static-free
stations.
3. Place items on a grounded surface before removing them from their container.
4. Always be properly grounded when touching a sensitive component or assembly.
5. Place reusable electrostatic-sensitive parts from assemblies in protective packaging
or conductive foam.
Use transporters and conveyors made of antistatic belts and metal roller bushings.
Mechanized equipment used for moving materials must be wired to ground the proper
materials selected to avoid static charging. When grounding is not possible, use an ionizer
to dissipate electric charges.
Preventing Damage to Drives
To prevent static damage to hard drives, use the following precautions.
1. Handle drives gently, using static-guarding techniques.
2. Store drives in the original shipping containers.
3. Avoid dropping drives from any height onto any surface.
4. Handle drives on surfaces that have at least one inch of shock-proof foam.
5. Always place drives PCB assembly side down on the foam.
Grounding Methods
The method for ground must include a wrist strap or a foot strap at a grounded
workstation. When seated, wear a wrist strap connected to a grounded system. When
standing, use footstraps and a grounded floor mat.
Static-Shielding Protection Levels
Method
Antistatic Plastic
Carbon-Loaded
Plastic
Metallized Laminate
Voltages
1,500
7,500
15,000
Grounding Workstations
To prevent static damage at the workstation, use the following precautions:
1. Cover the workstation with approved static-dissipative material. Provide a wrist
strap connected to the work surface and properly grounded tools and equipment.
2. Use static-dissipative mats, heel straps, or air ionizers to give added protection.
3. Handle electrostatic sensitive components, parts, and assemblies by the case or PCB
laminate. Handle them only at static-free workstations.
4. Avoid contact with pins, leads, or circuitry.
5. Turn off power and input signals before inserting and removing connectors or test
equipment.
6. Use fixtures made of static-safe materials when fixtures must directly contact
dissipative surfaces.
7. Keep work area free of nonconductive materials such as ordinary plastic assembly
aides and Styrofoam.
8. Use field service tools, such as cutters, screwdrivers, and vacuums, that are
conductive.
9. Use a portable field service kit with a static dissipative vinyl pouch that folds out of a
work mat. Also use a wrist strap and a ground cord for the work surface. Ground the
cord to the chassis of the equipment undergoing test or repair.
Ground Equipment
Use the following equipment to prevent static electricity damage to the equipment:
Wrist Straps are flexible straps with a minimum of 1 megohm plus or minus 10%
resistance to the ground cords. To provide proper ground, a strap must be worn sung
against the skin. On grounded mats without banana-plug connectors, connect a wrist
strap with alligator clips.
Heelstraps/Toestraps/Bootstraps can be used at standing workstations and are compatible
with most types of boots and shoes. On conductive floors or dissipative floor mats, use
them on both feet with a minimum of 1 megohm resistance between operator and ground.
To be effective, the conductive strips must be worn in contact with the skin.
Recommended Materials and Equipment
Other materials and equipment that are recommended for use in preventing static
electricity include:
1. Antistatic tape
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
Antistatic smocks, aprons, or sleeve protectors
Conductive bins, and other assembly or soldering aids
Conductive foam
Conductive tabletop workstations with ground cord of 1 megohm of resistance
Static dissipative table or floor mats with hard tie to ground
Field service kits
Static awareness labels
Wrist straps and footwear straps providing 1 megohm plus or minus 10% resistance
Material handling packages
Conductive plastic bags
Conductive plastic tubes
Conductive tote boxes
Metal tote boxes
Opaque shielding bags
Transparent metallized shielding bags
Transparent shielding tubes
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Tool Requirements
Phillips screwdriver
SERIAL NUMBER
1.
2.
3.
4.
SIDE ACCESS PANEL
Screws
PREPARATION FOR
DISASSEMBLY
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
Needle-nose pliers
Flathead screwdriver
Compaq Utilities software
The screws used in these products are not interchangeable. If an incorrect screw is used
during the reassembly process, it could cause damage to the unit. Compaq strongly
recommends that all screws removed during the disassembly process be kept when that
was removed, then returned to their proper locations.
Important:
As each subassembly is removed from the computer, it should be
replaced away from the work area to prevent damage.
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
Cables and Connectors
Most cables used throughout the unit are ribbon cables. These must be handled to avoid
damage. Apply only the tension required to seat or unseat the cable insertion or removal
from the connector. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing the cables, and ensure that they are in such a way that they
cannot be caught or snagged by parts being removed.
Ribbon Cable Positions Index
CD/CD-RW, and DVD
Power Button
Disk Drive
Button Board
Hard Drive
Power Supply Assembly
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
Preparation for Disassembly
To prepare the computer for removal and replacement procedures, complete the following
steps:
1. Remove any disk, compact disc, or tape from the computer.
2. Turn off the computer and any peripheral devices that are connected to the computer.
CAUTION
The computer power switch should be turned off before you disconnect
any cables.
CAUTION
Before doing any work inside your computer, ground yourself by touching
a metal part of the chassis.
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
3. Disconnect the power cord from the electrical outlet, and then from the computer.
4. Disconnect all peripheral device cables from the computer.
5. Turn the computer over on its side (open side facing up).
Important
During disassembly, label each cable as you remove it. Be sure to note
its position and routing.
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
Serial Number
The computer serial number should be provided to Compaq whenever request information
or ordering spare parts. The serial number is located directly above the rear connectors.
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
Removing the Side Access Panel
Removal
1. Perform the preparation procedures.
2. Remove the screw
SERIAL NUMBER
access panel.
SIDE ACCESS PANEL
3. Locate the latch
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
hold in position.
Next Step
from the rear of the
and press down, and then
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
Removing the Graphics Card
Removal
1. Perform the preparation procedures.
2. Remove the screw securing the graphics card.
3. Pull the graphics card using a gentle rocking motion from
the AGP slot on the system board.
Replacement
1. Align the graphics card with AGP slot on the system
board. Insert the card carefully and firmly into the
connector.
2. Replace the screw securing the graphics card to the
chassis.
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
Removing the Expansion Card
Removal
1. Perform the preparation procedures.
2. Turn the computer on its side (open side facing up)
and locate the expansion card(s).
3. Remove the screw securing the expansion card.
4. Pull the expansion card using a gentle rocking motion
from the connector on the system board.
Replacement
Important: The expansion card rear connector
must be properly inserted into the rear chassis
slot to ensure the card is properly seated into
the connector on the system board.
1. Align the card with connector on the system board
and rear connector slots on the chassis.
2. Replace the screw to secure the expansion card to the
chassis.
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
Removing the 1394 Card (available on select models)
Removal
1. Perform the preparation procedures.
2. Turn the computer on its side (open side facing up)
and locate the 1394 card(s).
3. Disconnect the 1394 drive power cable
and data cable
by using a gentle side-to-side rocking motion.
Next Step
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
Removing the Memory Module
Removal
1. Perform the preparation procedures.
2. Pull outward on the release latches
found on both ends of the memory
module.
3. Lift the memory module from the
system board slot.
Replacement
1. Ensure the latches on both ends
properly snap into place.
2. Align the memory module with the
memory slot.
3. Push the module carefully and firmly
into the slot ensuring that the latches
on both ends snap into place.
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
Removing the Hard Drive
Removal
1. Perform the preparation procedures.
2. Remove the Side Access Panel.
3. Remove the screw securing the hard drive bracket to
the chassis wall.
Next Step
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
Removing the Disk Drive
Removal
To remove the disk drive, complete the following steps:
1.
2.
3.
4.
5.
Perform the preparation procedures.
Remove the Side Access Panel.
Open the CD Storage Door.
Remove the Top Door.
Disconnect power cable connected to the drive.
Next Step
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
Removing the Top Door
Removal
1. Perform the preparation procedures.
2. Remove the Side Access Panel.
3. Rotate the lock to the down position to unlock the top
door.
Next Step
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
Removing the CD Storage Door
Removal
1.
2.
3.
4.
5.
Perform the preparation procedures.
Remove the Side Access Panel.
Open the CD Storage Door.
Remove the Top Door.
Lift the CD Storage Door (Lower Front Panel) slightly with
both hands while pressing both tabs with your thumbs at the
same time. Lift the CD Storage Door (Lower Front Panel) to
release from the chassis.
Replacement
To replace the CD Storage Door (Lower Front Panel), reverse this
procedure.
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
Optical and Mass Storage Devices—Index Page
1. CD,CD-RW and/or DVD Drive.
2. Disk Drive.
3. Hard Drive.
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
Removing the CD, CD-RW and/or DVD Drive
Removal
To remove the CD, CD-RW and/or DVD drive, complete the
following steps:
1.
2.
3.
4.
5.
Perform the preparation procedures.
Remove the Side Access Panel.
Open the CD Storage Door.
Remove the Top Door.
Disconnect the power cable connected to the drive.
Next Step
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
Opening the CD Storage Door
Removal
Press the indention
to open.
located at the top of the CD Storage door
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
Removing the Power Supply Assembly
Removal
1. Perform the preparation procedures.
2. Remove the Side Access Panel.
3. Remove the four screws located at the top of
the rear of the chassis.
Next Step
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
Removing the Side Access Panel, Continued
Removal
4. Grab the handle and slide the side access panel
from the chassis.
Replacement
Align the tabs on the side access panel with the
chassis slots and slide the side panel into place.
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
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TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
Removing the Front I/O Board
Removal
1.
2.
3.
4.
5.
Perform the preparation procedures.
Remove the Side Access Panel.
Open the CD Storage Door (Lower Front Panel).
Remove the Top Door.
Remove the screw securing the Front I/O Bracket to
the front of the chassis.
Next Step
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
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TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
Removing the Front I/O Board, continued
Removal
7. Remove the USB cable from the connector on
the system board.
Next Step
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
Removing the Front I/O Board, continued
Removal
8. Remove the Front I/O Board from inside the chassis.
Replacement
To replace the Front I/O Bracket, reverse the previous
procedures.
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
System Board Components—Index Page
System Board
Microprocessor
RTC Battery
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
Removing the System Board
Removal
1.
2.
3.
4.
5.
6.
7.
Perform the preparation procedures.
Remove the Side Access Panel.
Remove the memory module.
Remove the microprocessor / heatsink assembly.
Remove the expansion card(s).
Remove the graphics card.
Disconnect the power supply
and cable from the system board.
8. Disconnect the Front I/O (USB and 1394) cables from
the system board.
9. Disconnect the data cables from the system board.
Next Step
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
Removing the Processor Assembly
Removal
SERVICE
CONSIDERATIONS
1. Perform the preparation procedures.
2. Remove the side access panel.
3. Locate the microprocessor / heatsink
PREPARATION FOR
DISASSEMBLY
assembly.
SERIAL NUMBER
4. Disconnect the heatsink fan cable from the
system board.
SIDE ACCESS PANEL
Next Step
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
WARNING
The microprocessor may still be hot if the computer was recently
used. Allow the microprocessor to cool before removing.
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
Removing the Microprocessor/Heatsink Assembly, continued
SERVICE
CONSIDERATIONS
Removal
5. Locate the clip tabs on the microprocessor
interface socket. Insert a screw driver into
the top slot on the microprocessor clip.
Applying gentle force, press down with the
and pull outward
on
screwdriver
the microprocessor clip to release it from
the tab on the microprocessor interface
socket.
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
Next Step
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
NOTE
The microprocessor/ heatsink assembly clip is attached on each side of
the microprocessor interface socket.
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
IMPORTANT
Do not let the screwdriver slip and hit the system board when removing
the microprocessor clip. The system board can be damaged if its
surface is struck.
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
Removing the Microprocessor/Heatsink Assembly, continued
SERVICE
CONSIDERATIONS
Removal
6. Twist and lift the heatsink assembly from the
microprocessor.
PREPARATION FOR
DISASSEMBLY
Next Step
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
NOTE
Some hand force may be required to separate the heatsink assembly
from the microprocessor.
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
Removing the Microprocessor/Heatsink Assembly, continued
Removal
SERVICE
CONSIDERATIONS
6. Push down, pull out, and lift the lever
which
secures the microprocessor inside the
microprocessor interface socket.
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
7. Lift the microprocessor
SIDE ACCESS PANEL
from the chassis.
Replacement
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
NOTE
A small tab secures the lever
pull out before lifting it.
. You must push down and
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
Replacing the Microprocessor/Heatsink Assembly
Replacement
SERVICE
CONSIDERATIONS
IMPORTANT: Replace the thermal pad only when replacing the
system board.
1. Turn the heatsink over and place it on a flat surface. Locate
on the bottom of the heatsink.
the old thermal pad
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
2. Remove the old thermal pad with a flathead screw driver. The
SIDE ACCESS PANEL
old thermal pad is a sticky or gummy substance on the
bottom of the heatsink.
GRAPHICS CARD
Next Step
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
IMPORTANT
The microprocessor assembly should be replaced on the system board
before securing the system board into the chassis.
IMPORTANT
Thoroughly scrape off any residue left on the heatsink after removing
the old thermal pad.
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
Replacing the Microprocessor/Heatsink Assembly, continued
Replacement
3. Place the new thermal pad (plastic side up) onto the
heatsink in the same position as the old thermal pad.
4. With the round portion of the screwdriver handle, rub
the top of the new thermal pad to ensure that the entire
pad sticks to the heatsink.
5. Remove and discard the plastic tab, leaving the new
thermal pad applied to the heatsink.
Next Step
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
WARNING
Peel back the plastic tab on the thermal pad carefully, so the new
thermal pad will stick properly to the heatsink surface. If the new
thermal pad is not applied properly, the microprocessor/ heatsink
assembly will not work properly, and you risk damaging the system
board.
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REMOVAL AND REPLACEMENT PROCEDURES
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TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
Replacing the Microprocessor/Heatsink Assembly, continued
Replacement
6. Align the microprocessor properly, ensuring
that the notch in the left corner
is next to
the lever hinge on the microprocessor
interface.
7. Place the microprocessor into the
microprocessor interface socket on the
system board. Close the lever
to lock the
microprocessor in place.
Next Step
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
WARNING
The microprocessor should be positioned so that the notch
in the
left corner is next to the lever hinge on the microprocessor interface
socket.
NOTE
Close and lock the lever, securing the lever with the tab on the
microprocessor interface socket.
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
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TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
Replacing the Microprocessor/Heatsink Assembly, continued
Replacement
SERVICE
CONSIDERATIONS
8. Align the notched edge of the heatsink with
the raised edge of the microprocessor
interface socket. Place the heatsink directly
on top of the microprocessor.
PREPARATION FOR
DISASSEMBLY
Next Step
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
IMPORTANT
The heatsink should set flat on top of the microprocessor interface
socket.
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
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ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
Replacing the Microprocessor/Heatsink Assembly, continued
Replacement
SERVICE
CONSIDERATIONS
9. Hook the microprocessor clip on the side of
the heatsink assembly to the center tab on
the microprocessor interface socket on the
system board.
PREPARATION FOR
DISASSEMBLY
10. Applying gentle force, press down with the
SERIAL NUMBER
and push inward
on the
screwdriver
microprocessor clip to attach the clip to the
hook tab on the microprocessor interface
socket.
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
Next Step
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
IMPORTANT
Do not let the screwdriver slip and hit the system board when removing
the microprocessor clip. The system can be damaged if its surface is
struck.
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
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TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
Replacing the Microprocessor/Heatsink Assembly, continued
Replacement
11. Reconnect the heatsink fan power cable to
the
system board.
Return to System Board Components Index Page
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
Removing the System Board, continued
Removal
9. Disconnect the power button cable from the system board.
Next Step
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
Removing the System Board, continued
Removal
10. Remove the screws securing the system board to
the chassis.
NOTE: The number of screws varies by model.
11. Remove system board from the chassis.
Replacement
To replace the system board reverse the previous
procedure.
Return to System Board Components Index page
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
Removing the RTC Battery
Removal
1. Perform the preparation procedures.
2. Remove the Side Access Panel.
3. Locate the RTC battery.
Next Step
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
Removing the RTC Battery, continued
Removal
4. Pull out on the socket lever
the socket.
and lift the RTC battery
To replace the RTC battery, reverse the previous procedures.
Return to the System Board Components—Index Page
out of
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
WARNING
The clock/CMOS lithium battery may explode if mistreated. Do not
abuse. Use only replacement batteries supplied by Compaq Computer
Corporation.
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REMOVAL AND REPLACEMENT PROCEDURES
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TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
Removing the Power Supply Assembly, continued
Removal
4. Push the power supply cable clip
the power cable
system board.
Next Step
inward and pull
from the connector on the
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
Removing the Power Supply Assembly, continued
Removal
5. Disconnect the power supply
power cables from the CD
,
CD-RW, and/or DVD drive, disk
drive
Next Step
and hard drive
.
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
Removing the Power Supply Assembly, continued
Removal
6. Slide the power supply toward the front of the
unit, pull the power supply
in an angled
position, then lift it up from the chassis
.
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
Removing the CD, CD-RW and/or DVD Drive
Removal
7. Disconnect the data cable connected to the drive.
Next Step
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
Removing the CD, CD-RW and/or DVD Drive
Removal
8. Disconnect the audio cable connected to the drive.
Next Step
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
Removing the CD, CD-RW and/or DVD Drive
Removal
9. To release the drive, press inward on the side
rails
of the drive and pull the drive
the chassis.
Next Step
from
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
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TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
Removing the CD, CD-RW and/or DVD Drive
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
Removing the Drive Rails
Removal
To remove the drive rails, pull
the drive rails from each side of
the drive with a gentle-rocking
motion.
Replacement
To replace the drive rails
reverse the previous procedure.
Return to Optical and Mass
Storage—Index Page
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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TROUBLESHOOTING
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
CLEARING CMOS
POWER-ON SELF TEST (POST)
CONFIGURATION
DIAGNOSTIC ERROR CODES
Clearing CMOS
If the power-on password is unknown, clearing CMOS will disable the
password and allow the computer to boot.
The location of the Real-time clock (RTC) battery is shown on the
system board illustration below.
TROUBLESHOOTING WITHOUT
DIAGNOSTICS
1. Complete the preparation for disassembly
procedures.
2. Remove the side access panel.
3. To disable the password, move the jumper
from pins 1-2 (normal) to pins 2-3
(clear CMOS) for 10 seconds, then return
to pins 1-2.
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TROUBLESHOOTING
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
CLEARING CMOS
Power-On Self Test (POST)
POWER-ON SELF
TEST (POST)
POST is a series of diagnostic tests that run automatically when the system is turned on.
After the computer is turned on, POST checks the following assemblies to ensure that the
computer system is functioning properly:
CONFIGURATION
1.
2.
3.
4.
5.
6.
7.
DIAGNOSTIC
ERROR CODES
TROUBLESHOOTING
WITHOUT
DIAGNOSTICS
Keyboard
System board
Memory modules
Video memory
Disk drives
Hard drives
Power supply
POST also detects the type of mass storage devices installed in the computer.
If POST finds an error in the system, an error condition is indicated by an audible and/or
visual message. The table below gives explanations of the error codes and a recommended
course of action.
NOTE
An external speaker must be installed into the speaker output connector to hear the
audible beeps during POST.
Click a link below to find the probable cause and recommended action for a given error
message.
Disk A Error
Keyboard Controller Error
Extended RAM failed at offset Keyboard Error
System BIOS Shadowed
System Cache Error
Failing Bits
Operating System Not Found
System CMOS Checksum
Back
Fixed Disk 0 or 1 Failure
Parity Check 1
System RAM Failed at Offset
Fixed Disk Controller Failure
Parity Check 2
System Timer Error
Incorrect Drive A Type
Real Time Clock Error
UMP Upper Limit Segment
Invalid NVRAM Media Type
System Battery is Dead
Video BIOS Shadowed
POST Messages
Error Message
Disk Drive A Error
Probable Cause
Drive A: is present, but fails
the BIOS POST disk tests.
Recommended Action
1. Run Setup.
2. Replace the signal
cables.
Extended RAM failed at offset Extended memory not
nnn
working or not configured
properly.
3. Replace the disk drive.
1. Replace the memory
modules.
2. Replace the system
board.
Failing Bits nnn
Fixed Disk 0 or 1
nnn is a map of the bits at
the RAM address which failed
the memory test.
1. Run Setup.
2. Replace the system
Hard drive is not working or
not configured properly.
1. Run Setup.
2. Replace the system
board.
board.
Fixed Disk Controller Failure
Hard drive is not working or
not configured properly.
1. Run Setup.
2. Replace the system
board.
Incorrect Drive A Type
Type of disk in drive A: not
correctly indentified.
1. Replace the memory
modules.
2. Replace the disk drive.
Invalid NVRAM Media Type
Problem with NVRAM (CMOS) Replace the system board.
access.
Return to top
Error Message
Keyboard Controller Error
Probable Cause
Keyboard, I/O keyboard
controller (on system board),
or mouse error.
Recommended Action
1. Replace the keyboard.
2. Replace the mouse.
3. Replace the system
board.
Keyboard Error
Keyboard, I/O keyboard
controller (on system board),
or mouse error.
1. Replace the keyboard.
2. Replace the mouse.
3. Replace the system
board.
Operating System not found
Operating system cannot be
located on either drive A: or
C:.
Parity Check 1
Parity error found in the
system bus.
Run Setup.
1. Run Setup.
2. Replace the memory
modules.
3. Replace the system
board.
Parity Check 2
Parity error found in the I/O
bus.
1. Run Setup.
2. Replace the ISA board
(modem).
Real Time Clock Error
Real-time clock fails BIOS
test.
System Battery is Dead
RTC battery is dead.
Replace the system board.
1. Replace the RTC
battery.
2. Run Setup.
Return to top
Error Message
Probable Cause
Recommended Action
System BIOS Shadowed
System BIOS copied to
Shadow RAM.
Status Message: no action
required.
System Cache Error
RAM cache failed the BIOS
test.
Run Setup.
System CMOS Checksum Bad CMOS is corrupted or
modified incorrectly.
Run Setup.
System RAM failed at Offset,
nnn
System RAM failed.
Replace the memory
modules.
System Timer Error
DMA, timers, etc.
Replace the system board.
UMB Upper Limit Segment
Address, nnn
Displays the address of nnn
of the upper limit of Upper
Memory Blocks, indicating
releases segments of the
BIOS.
Status Message: no action
required.
Video BIOS Shadowed
Video BIOS successfully
copied to shadow RAM.
Status Message: no action
required.
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Compaq Presario Internet PC 5000 Series Computers
TROUBLESHOOTING
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
CLEARING CMOS
Configuration
POWER-ON SELF
TEST (POST)
This section explains how to use Setup and Compaq Utilities which should be accessed in
the following ways:
CONFIGURATION
DIAGNOSTIC
ERROR CODES
TROUBLESHOOTING
WITHOUT
DIAGNOSTICS
1. When a system configuration error is detected during the POST.
2. To change factory default settings for some of the computer features.
3. To change the system configuration, which is sometimes necessary when
you add or remove optional hardware.
4. To set system configuration features.
Click a link below to go to the appropriate subsection:
Preparing the Computer
Setup
Accessing Compaq Utilities Options
View System Information (INSPECT)
Preparing the Computer
1. Ensure proper ventilation. The computer should have a 3-inch (7.6cm) clearance of
the system unit.
2. Turn off the computer and peripheral devices.
3. Disconnect any peripheral devices other than the monitor and keyboard. Do not
disconnect if you want to test or use it to log error messages.
4. Install loop-back and terminating plugs for complete testing.
CAUTION
Always ensure that the power is off before disconnecting or
reconnecting the mouse, keyboard, or any other peripheral
devices. Disconnecting or connecting the keyboard or mouse
while the unit power is on can damage the system board.
Setup
1. Modify settings for audio, storage, power management, communications, and input
devices.
2. Get an overall picture of the computer's hardware configuration.
3. Verify configuration parameters in determining problems.
4. Set time and date.
Running Setup
To access the Setup utility, turn on the computer and press the F10 key when the Compaq
logo appears on your screen.
NOTE
The actual menu displayed on your computer may vary slightly,
depending on your configuration.
Return to top
Accessing Compaq Utilities Options
This section provides information about the menu options accessible from the Compaq
Utilities menu.
Create a Compaq Utilities Disk
A Compaq Utilities disk must be created to troubleshoot the system. To create the disk,
complete the following steps:
1. Insert the QuickStore CD into the CD drive.
2. From the Windows desktop, click on Start, then Programs, then Windows
Explorer.
3. Click on the CD drive icon.
4. Double-click on the PCdiags folder.
5. Insert a disk in the disk drive.
6. Double-click on the QRST5.exe icon.
7. Press Enter when the QuickStore label appears.
8. After the CD has completed copying to the disk, eject the QuickStore CD.
Running Compaq Utilities
To run Compaq Utilities, turn on or reboot the computer with the Compaq Utilities disk in
the disk drive. The menu will appear on your screen.
Return to top
View System Information (INSPECT)
The View System Information (INSPECT) utility provides information about the system once
it has been configured. INSPECT operates with MS-DOS and provides information about the
system operating, including:
1. Contents of the operating system startup files.
2. Current memory configuration.
3. ROM version.
4. Type of processor and coprocessor.
5. Disk and hard drives.
6. Active printer and communication interfaces.
7. Modem
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TROUBLESHOOTING
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
CLEARING CMOS
Diagnostic Error Codes
POWER-ON SELF
TEST (POST)
Diagnostic error codes occur if the system recognizes a problem while running the
program. These error codes help identify possibly defective subassemblies.
CONFIGURATION
Tables listed on this page give possible error codes, descriptions of each error code
that are required to resolve the error condition.
DIAGNOSTIC
ERROR CODES
TROUBLESHOOTING
WITHOUT
DIAGNOSTICS
IMPORTANT
Retest the system after completing each step. If a problem has been
resolved, do not proceed with the remaining diagnostic tests.
For assistance in the removal and replacement of a particular subassembly, see
Removal and Replacement Procedures.
100-xx
Processor
600-xx
Disk drive
3200-xx
Audio
200-xx
Memory
1100-xx
Serial
3300-xx
CD or DVD
300-xx
Keyboard
1200-xx
Modem
3300-xx
CD-RW DVD
400-xx
Parallel
(printer)
1700-xx
Hard drive
8600-xx
Pointing
device
interface
500-xx
Monitor
2400-xx
Video
Processor Error Codes
Error Code:
101-xx
Description:
Recommended Action:
CPU test failed
Replace the system board and
retest.
102-xx
Processor error
103-xx
104-xx
105-xx
106-xx
107-xx
DMA controller failed
Interrupt controller failed
Port error
Keyboardcontroller self-test failed.
CMOS RAM test failed
108-xx
CMOS interrupt test failed
109-xx
CMOS clock failed
110-xx
111-xx
112-xx
113-01
114-xx
Reprogrammable timer test failed
Refresh detect test failed
Speed test failed
Protected mode test failed
Speaker test failed
1. Run Setup and retest.
2. Replace the processor and
retest.
The following step applies to
error code 103-xx through
106-xx:
Replace the system board.
The following steps apply to error
code: 107-xx through 109-xx:
1. Replace the battery/ clock
module and retest.
2. Replace the system board
and retest.
The following steps apply to error
codes 110-xx through 113-xx:
Replace the system board and
retest.
1. Verify the speaker
connection.
2. Replace the system board
199-xx
Installed devices test failed
and retest.
1. Check system
configuration.
2.
3.
4.
5.
Verify cable connections.
Check switch settings.
Run Compaq Utilities.
Replace the system board
and retest.
Return to top
Memory Error Codes
Error Code:
Description:
Recommended Action:
200-xx
Invalid memory configuration
1. Verify memory module
value compatibility.
2. Reinsert memory in the
correct location.
201-xx
Memory machine ID test failed
202-xx
Memory system ROM checksum
failed
The following steps apply to
error codes 201-xx and 202-xx:
1. Flash the ROM and retest.
2. Replace the memory and
retest.
3. Replace the system board
203-xx
Memory write/ read test failed
204-xx
Memory address test failed
206-xx
Increment pattern test failed
210-xx
Random pattern test failed
and retest.
The following steps apply to
error codes 203-xx through
210-xx:
1. Remove one memory
module at a time until the
error message stops.
2. Replace other removed
modules one at a time,
testing each to ensure the
error does not return.
3. Replace the system board
and retest.
Return to top
Keyboard Error Codes
Error Code:
301-xx
Description:
Recommended Action:
Keyboard short test, 8042 self-test
failed
302-xx
Keyboard long-test failed
The following steps apply to
error codes 301-xx through
304-xx:
1. Check the keyboard
connection. If
disconnected, turn the
computer off and connect
the keyboard.
2. Replace the keyboard and
303-xx
Keyboard LED test, 8042 self-test
failed
304-xx
Keyboard typematic test failed
restart.
3. Replace the system board
and retest.
Return to top
Monitor (VGA or Flat-Panel) Error Codes
Error Code:
501-xx
502-xx
503-xx
504-xx
505-xx
Description:
Recommended Action:
Video controller test failed
Video memory test failed
Video attribute test failed
Video character set test failed
Video 80 x 25 mode 9 x 14 character
cell test failed
The following step applies to
error codes 501-xx through
516-xx:
506-xx
Video 80 x 25 mode 9 x 14 character
cell test failed
507-xx
508-xx
Video 40 x 25 mode test failed
Video 320 x 200 mode color set 0 test
failed
509-xx
Video 320 x 200 mode color set 1 test
failed
510-xx
511-xx
512-xx
Video
Video
Video
Video
Video
514-xx
516-xx
640 x 200 mode test failed
screen memory page test failed
gray scale test failed
white screen test failed
noise pattern test failed
Return to top
Disk Drive Error Codes
Replace the system board and
retest.
Error Code:
Description:
Recommended Action:
600-xx
Disk ID drive types test failed
601-xx
Disk format failed
602-xx
Disk read test failed
603-xx
Disk write, read, compare test failed
The following steps apply to
error codes 600-xx through
698-xx:
1. Replace the disk and
retest.
604-xx
Disk random seek test failed
605-xx
Disk ID media test failed
606-xx
Disk speed test failed
607-xx
Disk wrap test failed
608-xx
Disk write-protect test failed
609-xx
Disk reset controller test failed
610-xx
Disk change line test failed
694-xx
Pin 34 is not cut on 360KB disk drive
697-xx
Disk type error
698-xx
Disk drive speed not within limits
699-xx
Disk drive/ media ID error
2. Check and/ or replace the
disk power and signal
cables and retest.
3. Replace the disk drive and
retest.
4. Replace the system board
and retest.
1. Replace media.
2. Run Setup.
Return to top
Modem Error Codes
Error Code:
1201-xx
Description:
Recommended Action:
Modem Internal Loop-Back Test
1202-xx
Modem Time-Out Error
1203-xx
Modem External Termination Test
1204-xx
Modem Auto Originate Test
The following steps apply to
1201-xx through 1210-xx:
1. Refer to modem
documentation
procedures.
1206-xx
Dial Multifrequency Tone Test
2. Check the modem line.
1210-xx
Modem Direct Connect Test
3. Replace the modem
device.
Return to top
Hard Drive Error Codes
Error Code:
Description:
Recommended Action:
1700-xx
1701-xx
1702-xx
1703-xx
Hard drive
Hard drive
Hard drive
Hard drive
failed
ID types test failed
format test failed
read test failed
write/ read/ compare test
The following steps apply to
error codes 1700-xx through
1799-xx:
1704-xx
1705-xx
1706-xx
1707-xx
1708-xx
1709-xx
1710-xx
1714-xx
1715-xx
1716-xx
Hard drive
Hard drive
Hard drive
Hard drive
Hard drive
Hard drive
Hard drive
Hard drive
Hard drive
Hard drive
failed
random seek test failed
controller test failed
ready test failed
recalibration test failed
format bad track test failed
reset controller test failed
park head test failed
file write test failed
head select test failed
conditional format test
1717-xx
Hard drive ECC (Error Correction
Code) test failed
1719-xx
1730-xx
Hard drive power mode test failed
Fixed Disk 0 does not support DMA
mode
1731-xx
Fixed Disk 1 does not support DMA
mode
1740-xx
Fixed Disk 0 failed Set Block Mode
command
1741-xx
Fixed Disk 1 failed Set Block Mode
command
1. Run Setup and verify
drive type.
2. Replace the hard drive
signal and power cables
and retest.
3. Replace the hard drive
and retest.
4. Replace the system
board and retest.
1750-xx
1751-xx
1760-xx
Fixed Disk 0 failed Identity command
Fixed Disk 1 failed Identity command
Fixed Disk 0 does not support Block
Mode
1761-xx
Fixed Disk 1 does not support Block
Mode
1790-xx
1792-xx
1799-xx
Disk 0 Configuration Error
Secondary Disk Controller Failure
Invalid hard drive type failed
Return to top
Video Error Codes
Error Code:
Description:
Recommended Action:
2402-xx
Video memory test failed
2403-xx
Video attribute test failed
The following steps apply to
error codes 2402-xx through
2456-xx:
2404-xx
Video character set test failed
2405-xx
Video 80 x 25 mode 9 x 14 character
cell test failed
2406-xx
Video 80 x 25 mode 8 x 8 character
cell test failed
2407-xx
Video 40 x 25 mode test failed
2408-xx
Video 320 x 200 mode color set 0 test
failed
2409-xx
Video 320 x 200 mode test failed
2410-xx
Video 640 x 200 mode test failed
2411-xx
Video screen memory page test failed
2412-xx
Video gray scale test failed
2414-xx
Video white screen test failed
2416-xx
Video noise pattern test failed
1. Run Setup.
2. Replace the system
board and retest.
2418-xx
ECG/VGC memory test failed
2419-xx
ECG/VGC ROM checksum test failed
2420-xx
ECG/VGC attribute test failed
2421-xx
ECG/VGC 640 x 200 graphics
(256-color mode) test failed
2422-xx
ECG/VGC 640 x 350 16-color set test
failed
2423-xx
ECG/VGC 640 x 350 64-color set test
failed
2424-xx
ECG/VGC monochrome text mode test
failed
2425-xx
640 x 480 graphics test failure
2431-xx
640 x 480 graphics test failure
2432-xx
320 x 200 graphics (256-color mode)
test failed
2448-xx
Advanced VGA Controller test failed
2451-xx
132-column Advance VGA test failed
2456-xx
Advanced VGA 256-color test failed
2468-xx
Advanced VGA BitBLT test
2477-xx
2478-xx
Advanced VGA datapath test
Advanced VGA BitBLT test
The following steps apply to
error codes 2468-xx through
2480-xx:
1. Run Setup.
2. Replace the system
board and retest.
2480-xx
Advanced VGA Linedraw test
Return to top
Audio Error Codes
Error Code:
Description:
Recommended Action:
3206-xx
Audio System Internal Error
Replace the system board and
retest.
Return to top
CD or DVD Drive Error Codes
Error Code:
3301-xx
Description:
Recommended Action:
CD or DVD drive read test failed
The following steps apply to
error codes 3301-xx through
3305-xx and 66xx-xx:
1. Replace the CD or DVD
disk and retest.
3305-xx
2. Check the jumper
settings on the CD or
DVD drive.
3. Check and/or replace the
66xx-xx
power and signal cables
and retest.
4. Replace the CD or DVD
drive and retest.
Return to top
Pointing Device Interface Error Codes
Error
Code:
Description:
8601-xx
Pointing Device Interface test failed
Recommended Action:
1. Replace with a working
device and retest
2. Replace the system board
and retest
Return to top
CD-RW Drive Error Codes
Error
Code:
Description:
Recommended Action:
xxxx-xx
CD-RW drive
The following steps apply to
error codes xxxx-xx through
xxxx-xx:
1.
2.
3.
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Compaq Presario Internet PC 5000 Series Computers
TROUBLESHOOTING
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ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
CLEARING CMOS
Troubleshooting Without Diagnostics
POWER-ON SELF
TEST (POST)
This section describes some simple, preliminary tests and guidelines for troubleshooting the
computer.
CONFIGURATION
Checklist for Solving Minor Problems:
DIAGNOSTIC
ERROR CODES
TROUBLESHOOTING
WITHOUT
DIAGNOSTICS
If you encounter some minor problem with the computer or software application, go
through the following checklist for possible solutions before running any of the diagnostic
utilities:
1.
2.
3.
4.
5.
6.
7.
8.
9.
Is the computer connected to the working power outlet?
Is the computer turned on and the power light illuminated?
Are all the cables connected properly and seated?
Are all of the necessary device drivers installed?
Is the CONFIG.SYS file correct?
Is the AUTOEXEC.BAT file (MS-DOS) or STARTUP.CMD file correct?
Was a nonbootable disk loaded in the disk drive at power-up?
Are all the switch settings correct?
Was Computer Setup run after installing options (memory, disk drives,
etc.) and booted installing industry standard architecture boards?
Quick checks and possible solutions for problems related to these topics:
CD Drive
Disk Drive
DVD Drive
Hard Drive
USB Ports
Hardware Installation
Power
In addition, this section provides information for resolving hardware conflicts.
CD Drive
Problem
Probable Cause
Cannot read compact disc. CD is not properly seated in
the drive.
Possible Solution
Eject the CD, then re-insert it,
pressing CD firmly to correctly
seat it in the drive.
CD has been loaded upside
down.
Eject the CD, turn it over,
then reload.
CD may be dirty or
scratched.
Load another CD disk.
Power cycle delay.
After turning the computer
off, wait 30 seconds before
turning the computer on
again.
CD drive is not connected
properly.
Open the computer and check
to see if the cable is
connected properly.
Proper driver is not loaded.
Restart the system and make
sure the drivers are loaded.
Cannot eject compact disc
(tray-load only).
Return to top
DVD Drive
Problem
Probable Cause
Possible Solution
Cannot read DVD disk.
DVD or CD is not properly
seated in the drive.
Eject DVD or CD, press down
on the drive firmly to correctly
seat it in the drive.
DVD or CD has been loaded
upside down.
Eject the disk, turn it over,
then reload.
DVD or CD disk may be dirty Load another DVD disk.
or scratched.
DVD does not work in the
DOS mode.
Proper drivers are not
loaded.
Restart the system and make
sure the DVD drivers are
loaded.
Cannot eject DVD disk.
The system is in the Sleep
mode.
Press the Power button to
bring the system down full
power, then eject the DVD.
DVD drive devices are not
detected.
The DVD, disk, or hard drive
was active when attempting
to eject the DVD.
Wait until all drive activity
ends, then eject the DVD.
DVD disk is not properly
seated in the drive.
Turn off the computer, insert
a straight pin into the
emergency eject hole, then
push firmly. Slowly pull the
tray out from the drive until
fully extended, then remove
the DVD disk.
DVD drive is not connected
properly.
Open the computer and check
to see that the cable is
connected properly.
Incorrect driver is installed.
Ensure the correct driver is
installed in computer.
Drive has been changed.
Make sure the jumper setting
is set for "Setup."
Proper drivers are not
loaded.
Restart the system and make
sure the DVD drivers are
loaded.
Return to top
Digital Dashboard
Problem
Probable Cause(s)
Digital Dashboard
Digital Dashboard has not
displays component icons. detected system
components.
Possible solution
When the power button is
pressed, the computer is
powered on. The LCD display
will display the icons:
keyboard, mouse, and
monitor. If all components are
not detected, the icons will
need to be displayed. If these
components are seen, the
icons will disappear.
Digital Dashboard display
is blank.
Check the power cable
connection to the system
board.
When the power cable is
properly connected, the
display will display, "Push To
Start."
Return to top
Hard Drive
Problem
Probable Cause(s)
Possible Solution
Hard drive error occurs.
Hard disk has bad sectors or
has failed.
Run Computer Setup.
Reformat the hard disk.
Drive not found.
Cable could be loose.
Check cable connections.
Disk transaction problem.
Either the directory structure From the desktop click on the
is bad or there is a problem
Start menu, Programs,
with a file.
Accessories, System Tools,
and check for problems. If
problems exist, run scandisk
and checkmark the
"Automatically fix errors" box
at the bottom to correct the
problems. If a large enough
allocation units is found, click
on the Start button and
choose Programs,
Accessories, System Tools,
Disk Defragmenter.
Nonsystem disk message. The system is trying to start
from a disk that is not
bootable.
Remove the disk from the
disk drive.
The system is trying to start Insert a bootable disk into the
from the hard drive but the
disk drive and restart the
hard disk has been damaged. computer with Ctrl+Alt+Del.
Disk boot has been disabled
in Computer Setup.
Run Computer Setup and
enable disk drives.
Hard drive operation
The hard disk files may be
seems slow, or hard drive fragmented.
activity light is not on, or
stays on without blinking.
From the desktop click on the
Start menu, Programs,
Accessories, System Tools,
and check for problems. If
problems exist, run scandisk
and checkmark the
"Automatically fix errors" box
at the bottom to correct the
problems. If a large enough
allocation units is found, click
on the Start button and
choose Programs,
Accessories, System Tools,
Disk Defragmenter.
Return to top
Hardware Installation
Problem
Probable Cause(s)
Possible Solutions
A new device is not
recognized as part of the
computer system.
When the system advised
you of changes to the
configuration, you did not
save the changes.
Reboot the computer and
follow the instructions for
saving changes.
The system may not have
automatically recognized the
new device.
Run Computer Setup and
identify the device.
The cables for the new
external device are loose, or
the power cables are
unplugged.
Check all cables.
The power switch for the new Turn off the computer, turn
external device is not turned on the external device and
on.
then turn on the computer to
integrate the new modes of
the computer.
Return to top
Power
Problem
Possible Solution
Computer will not turn on.
Ensure that the computer is connected to a
power supply.
Computer does not automatically
display the date and time.
The real-time clock (RTC) battery may need
to be replaced. Click Here for replacement
procedures.
Computer does not beep during POST.
The speaker volume may have been turned
down. Select the Volume option from the
Control Panel and adjust the volume.
Computer powered off automatically.
The unit temperature may have been
exceeded. Check for function and blockage.
Return to top
USB Ports
Problem
Probable Cause(s)
Possible Solution
Port 3 cannot work with
any slow speed devices.
The device is plugged into
the wrong port.
Check to see if the keyboard
is plugged into the CPU.
Ensure that the USB device is
properly inserted into the
port.
USB device does not work The USB device and the
with the system.
system may use different
USB architectures.
Ensure that the USB device
and the system have the
same USB architecture.
(UHCI-compliant devices only
work with a UHCI-compliant
system, and compliant
devices will only work with a
OHCI-compliant system.)
Return to top
Disk Drive
Problem
Probable Cause(s)
Disk drive light stays on.
Disk may be damaged.
Disk may be installed
incorrectly
Software program may be
damaged.
Possible Solution
Disk drive cannot write to Disk is not formatted.
a disk.
Disk is write-protected.
Writing to the wrong drive.
Not enough space is left on
the disk.
Disk drive cannot read a
disk.
Disk is not formatted.
Using the wrong disk type for
the drive type.
Reading the wrong drive.
Disk drive has been disabled
by Computer Setup.
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ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
CLEARING CMOS
POWER-ON SELF TEST (POST)
CONFIGURATION
DIAGNOSTIC ERROR CODES
TROUBLESHOOTING WITHOUT
DIAGNOSTICS
Resolving Hardware Conflict
Hardware conflicts occur when two or more peripheral devices attempt to use
the same hardware resources. I/O addresses, interrupts, and DMA channels
are the most common hardware resources used by peripheral devices.
Base I/O address
Interrupt
8-bit DMA
220H
IRQ 5
Channel 1
When different peripheral devices use the same hardware resources at the
same time, the devices and/or the system may not function properly. You can
resolve hardware conflicts by ensuring that no devices are configured to use
the same hardware resources. These resources can either be dipswitch or
jumper settings on the peripheral card or software configurable resources. The
Computer Setup selection of your Compaq Utilities allows you to view and
modify the settings for the peripheral devices factory installed in your
computer. Refer to the User's Guide for the particular peripheral cards you
wish to install for information on how to view and select their settings.
To resolve hardware conflicts:
1. Change the hardware settings of your audio card or other
peripheral card in your system. Make sure the peripheral card
is using any settings used by the factory-installed devices.
2. If you are unsure of the settings of the peripheral cards, you
can isolate the source of the problem by temporarily removing
all cards not manufactured by Compaq, or resetting the
default settings and running Compaq Utilities. After that, add
the cards back one at a time until the card that is causing the
conflict is found.
Return to Troubleshooting without diagnostics
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Compaq Presario Internet PC 5000 Series Computers
REMOVAL AND REPLACEMENT PROCEDURES
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TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
Removing the Top Door, continued
Removal
4. Open the CD Storage Door.
5. Pull the top door forward until the top panel tabs release from
the slots on the chassis.
Replacement
To replace the Top Door, reverse this procedure.
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
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ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
Removing the Disk Drive, continued
Removal
7. Disconnect data cable connected to the drive.
Next Step
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
Removing the Disk Drive, continued
Removal
8. To release the disk drive, press
inward on the side rails of the drive
and pull the drive from the chassis.
Next Step
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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Compaq Presario Internet PC 5000 Series Computers
REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
Removing the Disk Drive Rails
Removal
To remove the drive rails, pull
the drive rails from each side of
the drive with a gentle-rocking
motion.
Replacement
To replace the drive rails
reverse the previous procedure.
Return to Optical and Mass
Storage—Index Page
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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Compaq Presario Internet PC 5000 Series Computers
REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
Removing the Hard Drive, continued
Removal
4. Lift the hard drive bracket (with hard drive attached)
from the chassis slots.
Next Step
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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Compaq Presario Internet PC 5000 Series Computers
REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
Removing the Hard Drive, continued
Removal
5. Remove the screw securing the hard drive to the hard drive
bracket.
Next Step
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
Removing the Hard Drive, continued
Removal
6. Remove the hard drive from the hard drive bracket.
Next Step
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
Removing the Hard Drive, continued
Removal
7. Disconnect the hard drive power cable using
a gentle rocking motion.
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
Next Step
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
Removing the Hard Drive, continued
Removal
8. Disconnect the hard drive data cable using a gentle
rocking motion.
To replace the hard drive and bracket reverse the previous
procedure.
Return to Optical and Mass Storage Index Page
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
Removing the 1394 Card (available on select models)
Removal
4. Remove the screw
securing the 1394 card.
5. Pull the 1394 card
using a gentle rocking motion
from the connector on the system board.
Replacement
Important: The 1394 card rear connector must
be properly inserted into the rear chassis slot to
ensure the card is properly seated into the
connector on the system board.
1. Align the card with connector on the system board
and rear connector slots on the chassis.
2. Replace the screw to secure the 1394 card to the
chassis.
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
Service Considerations
Cable Positions: CD/CD-RW, and DVD
This image indicates the cable routing for the
CD, CD-RW, and/or DVD Drive to the system
board.
Return to Service Considerations Index
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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Compaq Presario Internet PC 5000 Series Computers
REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
Service Considerations
Cable Positions: Power Button
This image indicates the cable routing for the Power
Button to the system board.
Return to Service Considerations Index
(CD, CD-RW and/or
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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Compaq Presario Internet PC 5000 Series Computers
REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
Service Considerations
Cable Positions: Disk Drive
This image indicates the cable routing
for the Disk Drive to the system board.
Return to Service Considerations Index
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
Service Considerations
Cable Positions: Button Board
This image indicates the cable routing for the
Button Board to the system board.
Return to Service Considerations Index
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
Service Considerations
Cable Positions: Hard Drive
This image indicates the cable routing for the
Hard Drive to the system board.
Return to Service Considerations Index
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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REMOVAL AND REPLACEMENT PROCEDURES
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ELECTROSTATIC
DISCHARGE
SERVICE
CONSIDERATIONS
Service Considerations
Cable Positions: Power Supply Assembly
PREPARATION FOR
DISASSEMBLY
SERIAL NUMBER
SIDE ACCESS PANEL
GRAPHICS CARD
EXPANSION CARD
(Modem or Network
Card)
1394 CARD
MEMORY MODULE
HARD DRIVE
DISK DRIVE
REMOVING THE TOP
DOOR
REMOVING THE CD
STORAGE DOOR
(Lower Front Panel Open the CD Storage
Door)
OPTICAL AND MASS
STORAGE DEVICES
(CD, CD-RW and/or
This image indicates the cable routing
for the Power Supply Assembly to the
system board.
Return to Service Considerations
Index
DVD Drive, Hard Drive,
Disk Drive)
POWER SUPPLY
ASSEMBLY
FRONT I/O BOARD
SYSTEM BOARD
COMPONENTS
(RTC Battery,
Microprocessor/Heatsink
Assembly)
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PRODUCT DESCRIPTION
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
MODELS AND FEATURES
CPU CONTROLS AND LIGHTS
SIDE ACCESS PANEL
INTERNET KEYBOARD
CONTROLS
Models and Features
Model
5WV210
5WV230
REAR CPU CONNECTORS
5WV230
POWER CORD SET
REQUIREMENTS
5WV232
5WV233
5WV235
5WV236
5WV237
5WV250
5WV251
5WV252
5WV253
5WV254
5WV254
Processor
Dur/650 MHz
Socket
Dur/700 MHz
Socket
Dur/750 MHz
Socket
Dur/700 MHz
Socket
Dur/700 MHz
Socket
Dur/700 MHz
Socket
Dur/700 MHz
Socket
Dur/700 MHz
Socket
Dur/700 MHz
Socket
Dur/750 MHz
Socket
Dur/750 MHz
Socket
Dur/700 MHz
Socket
Dur/700 MHz
Socket
Dur/700 MHz
Socket
Hard Drive CD/CD-RW/DVD
Secondary
Drive
Memory
20.0
CD-RW
64 PC100up
20.0
40x-tray
64 PC100up
20.0
40x-tray
64 PC100up
20.0
40x-tray
64 PC100up
10.0
40x-tray
64 PC100up
10.0
40x-tray
64 PC100up
10.0
CD-RW
64 PC100up
10.0
8x/10x/12x - DVD
64 PC100up
10.0
8x/10x/12x - DVD
64 PC100up
20.0
CD-RW
64 PC100up
20.0
40x-tray
20.0
CD-RW
64 PC100up
10.0
40x-tray
64 PC100up
10.0
8x/10x/12x - DVD
64 PC100up
CD-RW
64 PC100up
5WV254
5WV254
5WV255
5WV256
5WV257
5WV260
5WV260
5WV261
5WV270
5WV271
5WV272
5WV275
5WV275
5WV277
5WV280
5WV280
5WV280
5WV282
5WV283
5WV283
5WV283
Dur/700 MHz
Socket
Dur/700 MHz
Socket
Dur/750 MHz
Socket
Dur/700 MHz
Socket
Dur/700 MHz
Socket
Dur/700 MHz
Socket
Dur/700 MHz
Socket
Dur/750 MHz
Socket
Dur/750 MHz
Socket
Ath/900 MHz
Socket
Dur/750 MHz
Socket
Dur/750 MHz
Socket
Ath/800 MHz
Socket
Dur/750 MHz
Socket
Ath/900 MHz
Socket
Ath/850 MHz
Socket
Dur/800 MHz
Socket
Ath/900 MHz
Socket
Ath/800 MHz
Socket
Ath/1 GHz
Socket
Ath/850 MHz
Socket
20.0
40x-tray
20.0
8x/10x/12x - DVD
CD-RW
64 PC100up
30.0
8x/10x/12x - DVD
CD-RW
64 PC100up
20.0
8x/10x/12x - DVD
128 PC100up
20.0
8x/10x/12x - DVD
64 PC100up
20.0
40x-tray
64 PC100up
20.0
40x-tray
CD-RW
64 PC100up
30.0
40x-tray
CD-RW
64 PC100up
2030
40x-tray
CD-RW
64 PC100up
40.0
8x/10x/12x - DVD
CD-RW
64 PC100up
20.0
CD-RW
20.0
8x/10x/12x - DVD
CD-RW
64 PC100up
40.0
40x-tray
CD-RW
128 PC100up
20.0
40x-tray
CD-RW
64 PC100up
30.0
8x/10x/12x - DVD
CD-RW
64 PC100up
20.0
8x/10x/12x - DVD
CD-RW
128 PC100up
20.0
8x/10x/12x - DVD
CD-RW
64 PC100up
20.0
8x/10x/12x - DVD
CD-RW
128 PC100up
20.0
40x-tray
64 PC100up
30.0
40x-tray
64 PC100up
30.0
40x-tray
64 PC100up
64 PC100up
CD-RW
64 PC100up
5WV284
5WV285
5WV287
5WV287
5WV289
5WV290
5WV290
5WV293
5WV294
5WV295
5WV295
5WV295
5WV296
5WV296
5WV297
5WV297
Ath/850 MHz
Socket
Ath/900 MHz
Socket
Ath/900 MHz
Socket
Ath/900 MHz
Socket
Ath/900 MHz
Socket
Ath/1 GHz
Socket
Ath/1 GHz
Socket
Ath/950 MHz
Socket
Ath/1 GHz
Socket
Ath/1GHz
Socket
Ath/1 GHz
Socket
Ath/1 GHz
Socket
Ath/850 MHz
Socket
Ath/1 GHz
Socket
Ath/950 MHz
Socket
Ath/1 GHz
Socket
20.0
8x/10x/12x - DVD
40.0
8x/10x/12x - DVD
CD-RW
128 PC100up
20.0
8x/10x/12x - DVD
CD-RW
128 PC100up
20.0
8x/10x/12x - DVD
CD-RW
64 PC100up
20.0
8x/10x/12x - DVD
CD-RW
128 PC100up
30.0
8x/10x/12x - DVD
CD-RW
128PC100 up
30.0
8x/10x/12x - DVD
40.0
8x/10x/12x - DVD
CD-RW
128 PC100up
4030
8x/10x/12x - DVD
CD-RW
64 PC100up
20.0
8x/10x/12x - DVD
30.0
8x/10x/12x - DVD
CD-RW
64 PC100up
60.0
8x/10x/12x - DVD
CD-RW
64 PC100up
20.0
40x-tray
CD-RW
128 PC100up
30.0
8x/10x/12x - DVD
CD-RW
128 PC100up
40.0
8x/10x/12x - DVD
CD-RW
128 PC100up
30.0
8x/10x/12x - DVD
7200RPM
CD-RW
128 PC100up
64 PC100up
128 PC100up
64 PC100up
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TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
MODELS AND
FEATURES
CPU CONTROLS
AND LIGHTS
SIDE ACCESS
PANEL
INTERNET
KEYBOARD
CONTROLS
REAR CPU
CONNECTORS
POWER CORD
SET
REQUIREMENTS
CPU Controls and Lights
1. CD-ROM, CD-RW, or DVD tray
(DVD drive available on selected models)
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
CD-ROM, CD-RW, or DVD Activity Light
Disk Drive Slot
Disk Drive Activity Light
Disk Drive Eject Button
Hard Drive Activity Light
CD Storage Tray
CD-ROM, CD-RW, or DVD Manual Eject Hole
CD-ROM, CD-RW, or DVD Manual Eject Button
Dual USB Connectors
Power On Light
Power On Button
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TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
MODELS AND FEATURES
CPU CONTROLS AND LIGHTS
SIDE ACCESS PANEL
INTERNET KEYBOARD CONTROLS
REAR CPU CONNECTORS
POWER CORD SET REQUIREMENTS
Side Access Panel
1. Side Access Panel
2. Side Access Panel Handle
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Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
MODELS AND FEATURES
CPU CONTROLS AND LIGHTS
Internet Keyboard Controls
CD/DVD Control Button Suite
SIDE ACCESS PANEL
INTERNET KEYBOARD CONTROLS
REAR CPU CONNECTORS
POWER CORD SET REQUIREMENTS
lnternet Button Suite
1.
2.
3.
4.
5.
6.
7.
8.
9.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
CD/ DVD Play/ Pause
CD/ DVD Previous Track
CD/ DVD Next Track
CD/ DVD Stop
CD/ DVD Load/ Eject
Volume Down Button
Mute Button
Volume Up Button
Sleep Button
Instant Search
Communication
Instant E-mail
Instant Internet
My Presario
Compaq Online Shopping
Entertainment
Num Lock
Caps Lock
Programmable
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Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
MODELS AND FEATURES
CPU CONTROLS AND LIGHTS
SIDE ACCESS PANEL
INTERNET KEYBOARD
CONTROLS
REAR CPU CONNECTORS
POWER CORD SET
REQUIREMENTS
Rear CPU Connectors
1.
2.
3.
4.
AC Power Connector
Voltage Select Switch
PS2 Port for Keyboard
USB Port for connecting an Internet Keyboard or
other USB devices
5. Serial Port for connecting a serial peripheral
device
6.
7.
8.
9.
10.
11.
12.
13.
14.
Audio Out
Audio In
Microphone
Modem (from phone line)
Network Interface Card (NIC)
PS2 Port for Mouse
Parallel Port (Printer)
Video Port (Monitor)
Modem (out to phone)
IMPORTANT:
Connectors may vary depending
on the model selected
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Compaq Presario Internet PC 5000 Series Computers
PRODUCT DESCRIPTION
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
MODELS AND
FEATURES
CPU CONTROLS
AND LIGHTS
SIDE ACCESS
PANEL
INTERNET
KEYBOARD
CONTROLS
REAR CPU
CONNECTORS
POWER CORD SET
REQUIREMENTS
Power Cord Set Requirements
Requirements:
The power cord set (flexible cord and wall plug) received with the computer meets the
requirements for use in the country where the computer was purchased.
Power cord sets for use in other countries must meet the requirements of the country
where you use the computer. For more information on power cord set requirements,
contact your Compaq authorized dealer, reseller, or service provider.
General Requirements:
The requirements listed below are applicable to all countries:
1. The length of the power cord set must be at least 6.00 feet (1.8 m) and a
maximum of 9.75 feet (3.0 m).
2. All power cord sets must be approved by an acceptable accredited agency
responsible for evaluation in the country where the power cord set will be used.
3. The power cord set must have a minimum current capacity of 10A and a nominal
voltage rating of 125 or 250 Volts AC, as required by each country's power
system.
4. The appliance coupler must meet the mechanical configuration of an EN 60
320.IEC 320 Standard Sheet C13 connector, for mating with appliance inlet on
the Switch Box.
Country-Specific Requirements:
Accredited Agency
Country
United States
UL*
US/Canada
UL and CSA
* The flexible cord must be Type SJT-2 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole
grounding type with the NEMA 5-15P (15A, 125V) or NEMA 6-15P (15A, 250V) configuration.
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NOTICE
The information in this guide is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.
This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in any form without prior written consent from
Compaq Computer Corporation. © 2000 Compaq Computer Corporation. All rights reserved. Compaq, Presario Registered U. S. Patent and Trademark Office.
Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. Windows 98 is a trademark of Microsoft Corporation. The software
described in this guide is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the
terms of the agreement. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies.
Online Maintenance and Service Guide
Compaq Presario 5000 Series Personal Computers
October 2000
Return to Online Maintenance and Service Guide
1.800.AT.COMPAQ
privacy and legal statement
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PREFACE
This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the
Compaq Presario Series Personal Computers.
Compaq Computer Corporation reserves the right to make changes to the Compaq Presario 5400 Series Personal
Computers without notice.
Symbols
The following words and symbols mark special messages throughout this guide.
WARNING
Text set off in this manner indicates that failure to follow directions in
the warning could result in bodily harm or loss of life.
CAUTION
Text set off in this manner indicates that failure to follow directions
could result in damage to equipment or loss of data.
IMPORTANT
NOTE
Technician Notes
Text set off in this manner presents clarifying information or specific
instructions.
Text set off in this manner presents commentary, sidelights, or
interesting points of information.
WARNING: Only authorized technicians trained by Compaq should repair this
equipment. All troubleshooting and repair procedures are detailed to allow only
subassembly/module level repair. Because of the complexity of the individual
boards and subassemblies, the user should not attempt to make repairs at the
component level or to make modifications to any printed circuit board. Improper
repairs can create a safety hazard. Any indications of component replacement or
printed circuit board modifications may void any warranty.
Locating Additional Information
The following documentation is available to support this product:
■ Compaq Presario documentation set
■ Introducing Windows 98 Guide
■ Service Training Guides
■ Compaq Service Advisories and Bulletins
■ Compaq QuickFind
■ Compaq Service Quick Reference Guide
■ Compaq Help Center
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