Canon PIXMA MX850 Product specifications

Office All-In-One
series
Quick Start Guide
series
Quick Start Guide
The following ink tanks are compatible with this product.
For information on product specifications, please visit our website at
www.usa.canon.com
QT5-1147-V01
XXXXXXXX
© CANON INC. 2008
PRINTED IN THAILAND
Getting Help from Canon
Ordering Information
For additional supplies, use the following descriptions and order numbers.
Help Us Help You Better
Description
Before you contact Canon, please record the following information.
Ink Tanks
Serial Number (located on the inside of the product): _____________________________________
CLI-8 Black
PGI-5 Black
CLI-8 Yellow
CLI-8 Magenta
CLI-8 Cyan
Model Number (located on the top of the product):_______________________________________
Setup CD-ROM number (located on the CD-ROM): ______________________________________
Purchase Date: __________________________________________________________________
Customer Technical Support Sequence*
1. Internet — www.canontechsupport.com
For quick and comprehensive self-help in an intuitively guided interactive troubleshooting
environment, the place to start is our helpful tech support web site. In addition, the latest
driver downloads, answers to frequently asked questions, product information, and “where to
buy” instructions are found here.
2. Email Tech Support — www.canontechsupport.com
For individual attention to a special issue, try emailing our friendly technical support
representatives, specially trained to communicate quick, easy, and logical solutions to your
inquiries within 24 hours.
3. Toll-Free Live Tech Support — (1-800-828-4040)
This option provides live telephone technical support, free of service charges, MondaySaturday (excluding holidays), during your product’s 1 year limited warranty period.
Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752).
4. Extended Service and Support — www.canonesp.com
Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended
service program that provides up to three full years of service and support coverage at a very
attractive price. CarePAK offers toll-free Canon technical support and includes Canon’s
superb InstantExchange product replacement program. For further information about
extending your Canon service and support, call (1-800-385-2155), or visit our Web site at
www.canonesp.com. CarePAK must be purchased during your product’s warranty period.
For more information and updated program specifics, please visit our web site at
www.canontechsupport.com.
Order #
0620B002
0628B002
0623B002
0622B002
0621B002
Canon Specialty Papers
Glossy Photo Paper Credit Card Size (100 sheets)
High Resolution Paper (8.5" x 11"/ 100 sheets)
Matte Photo Paper (4" x 6"/ 120 sheets)
Matte Photo Paper (8.5" x 11"/ 50 sheets)
Photo Paper Glossy (4" x 6"/ 50 sheets)
Photo Paper Glossy (4" x 6"/ 100 sheets)
Photo Paper Glossy (8.5" x 11"/ 50 sheets)
Photo Paper Glossy (8.5" x 11"/ 100 sheets)
Photo Paper Plus Double Sided (5" x 7"/ 10 sheets)
Photo Paper Plus Double Sided (8.5" x 11"/ 10 sheets)
Photo Paper Plus Double Sided Album Kit (5" x 7")
Photo Paper Plus Double Sided Album Kit (8.5" x 11")
Photo Paper Plus Glossy (4" x 6"/ 50 sheets)
Photo Paper Plus Glossy (4" x 6"/ 120 sheets)
Photo Paper Plus Glossy (5" x 7"/ 20 sheets)
Photo Paper Plus Glossy (8.5" x 11"/ 20 sheets)
Photo Paper Plus Glossy II (4" x 6"/ 50 sheets)
Photo Paper Plus Glossy II (4" x 6"/ 100 sheets)
Photo Paper Plus Glossy II (5" x 7"/ 20 sheets)
Photo Paper Plus Glossy II (8" x 10"/ 20 sheets)
Photo Paper Plus Glossy II (8.5" x 11"/ 20 sheets)
Photo Paper Plus Semi-gloss (4" x 6"/ 50 sheets)
Photo Paper Plus Semi-gloss (8" x 10"/ 20 sheets)
Photo Paper Plus Semi-gloss (8.5" x 11"/ 20 sheets)
Photo Paper Pro (4" x 6"/ 20 sheets)
Photo Paper Pro (4" x 6"/ 75 sheets)
Photo Paper Pro (8" x 10"/ 20 sheets)
Photo Paper Pro (8.5" x 11"/ 15 sheets)
All Occasion Photo Cards (4" x 8"/ 50 sheets)
Photo Stickers (16 stickers/sheet, 5 sheets/pack)
9157A023
1033A011
7981A014
7981A004
0775B021
0775B022
0775B023
0775B024
9981A006
9981A005
0041B005
0041B006
7980A012
7980A022
7980A019
7980A006
2311B022
2311B023
2311B024
2311B025
2311B001
1686B014
1686B017
1686B020
1029A014
1029A027
1029A059
1029A004
1029A069
0001C001
Call 1-800-OK-CANON to locate a dealer near you, or visit the Canon eStore at
www.estore.usa.canon.com.
© 2008 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and may be a registered trademark
or trademarks in other countries. All other product and brand names are trademarks of their respective owners.
* Support program specifics are subject to change without notice.
series
Office All-In-One
Quick Start Guide
© CANON INC. 2008 All rights reserved. No part of this publication may be transmitted or copied in
any form whatsoever without the express written permission.
Disclaimer
Canon U.S.A., Inc. has reviewed this manual thoroughly in order that it will be an easy-to-use guide
to your Canon PIXMA MX850 series Office All-In-One. All statements, technical information and
recommendations in this manual and in any guides or related documents are believed reliable, but
the accuracy and completeness thereof are not guaranteed or warranted, and they are not intended
to be, nor should they be understood to be, representation or warranties concerning the products
described.
Depending on your application program, operations may differ. For details, refer to the instruction
manual of your application. The steps described in this manual are in Windows Vista™ operating
system Ultimate Edition (hereafter referred to as “Windows Vista”) and Mac® OS X v.10.4.x.
All information regarding non-Canon products was compiled from publicly available information. No
representation is made regarding the accuracy thereof.
As an ENERGY STAR® Partner, Canon Inc. has determined that this product meets the ENERGY
STAR guidelines for energy efficiency.
About Consumables
Consumables (ink tanks / FINE Cartridges) are available for 5 years after production has stopped.
Trademarks
z “Microsoft” is a registered trademark of Microsoft Corporation.
z “Windows” is a trademark of Microsoft Corporation, registered in the U.S. and other countries.
z “Windows Vista” is a trademark of Microsoft Corporation.
z “Macintosh” and “Mac” are trademarks of Apple Inc., registered in the U.S. and other countries.
z “Bluetooth” is a trademark of Bluetooth SIG, Inc., U.S.A. and licensed to Canon Inc.
Table of Contents
Introduction.....................................................2
Safety Precautions .........................................3
Before Using the Machine .............................6
Included Items ................................................6
Operation Panel..............................................6
How to Navigate Menus on the LCD ..............9
Turning the Machine On and Off ..................14
Handling the Original Document...................16
Loading Printing Paper .................................20
Copying .........................................................35
Making Copies ..............................................35
Setting Items.................................................36
Using Useful Copy Functions .......................38
Printing from a Memory Card ......................39
Memory Cards Supported by
This Machine ................................................39
Printable Image Data ....................................40
Inserting the Memory Card ...........................40
Removing the Memory Card.........................42
Printing the Photo Displayed on the LCD
(Display photo)..............................................42
Using Useful Printing Functions....................43
Setting Items.................................................44
Printing by Using the Photo Index Sheet ......46
Printing from Your Computer......................47
Printing with Windows...................................47
Printing with Macintosh.................................48
Scanning Images ..........................................49
Scanning Methods ........................................49
Printing Photographs Directly from
a PictBridge Compliant Device .............51
Printing Photographs Directly from
a PictBridge Compliant Device .....................51
About PictBridge Print Settings.....................53
Faxing ............................................................57
Preparing the Machine for Fax .....................57
Registering Sender Information ....................62
Registering Recipients for the Speed Dial ....71
Sending Faxes..............................................80
Using Useful Sending Functions...................88
Receiving Faxes ...........................................90
Using Useful Receiving Functions ................98
Document Stored in Memory ........................99
Summary of Reports and Lists ...................103
Routine Maintenance .................................107
Printing the Nozzle Check Pattern.............. 115
Examining the Nozzle Check Pattern ......... 116
Print Head Cleaning ................................... 117
Print Head Deep Cleaning.......................... 118
Aligning the Print Head............................... 119
Cleaning Your Machine .............................. 125
Troubleshooting......................................... 131
An Error Message Is Displayed
on the LCD ................................................. 133
LCD Cannot Be Seen At All........................ 138
An Unintended Language Is Displayed
on the LCD ................................................. 138
Cannot Install the MP Drivers..................... 139
Cannot Connect to Computer Properly ...... 140
Print Results Not Satisfactory..................... 141
The Print Result Not Satisfactory
When Copying ............................................ 144
Printing Does Not Start............................... 145
Machine Moves But Ink Is Not Ejected....... 146
Paper Does Not Feed Properly .................. 146
Paper Does Not Feed from the Paper
Source Specified in the Printer Driver ........ 147
Paper Jams ................................................ 148
Document Jams in the ADF........................ 152
Message Appears on the Computer
Screen ........................................................ 156
Error Message Appears on a PictBridge
Compliant Device ....................................... 159
Cannot Print Properly through Bluetooth
Communication........................................... 160
Cannot Print Properly from a Photo Index
Sheet .......................................................... 161
Cannot Remove a Memory Card................ 161
Scanning Problems .................................... 161
Problems Receiving Faxes......................... 162
Problems Sending Faxes ........................... 165
Telephone Problems .................................. 166
Appendix..................................................... 167
How to Use the Documentation Provided... 167
Reading the On-screen Manuals................ 168
Solution Menu (Windows only) ................... 169
My Printer (Windows only).......................... 169
Specifications ............................................. 170
Legal Limitations on Use of Your Product
and Use of Images ..................................... 174
Users in the U.S.A. ..................................... 175
Users in Canada......................................... 180
Users in New Zealand ................................ 181
Index............................................................ 182
Replacing an Ink Tank ................................107
Keeping the Best Printing Results ..............113
When Printing Becomes Faint or
Colors Are Incorrect....................................114
1
Introduction
This Quick Start Guide uses the following symbols to indicate important information. Always observe
the instructions indicated by these symbols.
Warning
Instructions that, if ignored, could result in death or serious personal injury caused by incorrect
operation of the equipment. These must be observed for safe operation.
Caution
Instructions that, if ignored, could result in personal injury or material damage caused by incorrect
operation of the equipment. These must be observed for safe operation.
Important
Instructions that must be observed for safe operation.
2
Introduction
Safety Precautions
Please read the safety warnings and cautions provided in this manual to ensure that you use the
machine safely. Do not attempt to use the machine in any way not described in this manual.
Warning
z This product emits low level magnetic flux. If you use a cardiac pacemaker and feel abnormalities,
please move away from this product and consult your doctor.
z You may cause an electric shock, fire, or damage the machine if you ignore any of these safety
precautions.
Choosing a location
Do not place the machine close to flammable solvents such as alcohol or thinners.
Power supply
Never attempt to plug in or unplug the machine from the power supply when your hands are wet.
Always push the plug all the way into the power outlet.
Never damage, modify, stretch or excessively bend or twist
the power cord. Do not place heavy objects on the power
cord.
Never plug the machine into a power socket that is shared
with other equipment (extension lead/cord, 2- or 3-way
adapter, etc.).
Never use the machine if the power cord is bundled or knotted.
If you detect smoke, unusual smells or strange noises around the machine, immediately unplug
the machine at the power supply and call for service.
Periodically, unplug the machine and use a dry cloth to wipe
off any dust or dirt collected on the plug and the power outlet.
If the machine is placed at a location exposed to a lot of dust,
smoke, or high humidity, the dust collected on the plug
absorbs moisture and may cause insulation failure and fire.
If you hear thunder, disconnect the power supply of the machine and refrain from using it. Leaving
the machine plugged in may cause fire, electric shock, or damage to the machine, depending on
the thunder storm.
Use the power cable included with the machine.
Safety Precautions
3
Cleaning the machine Use a damp cloth to clean the machine. Never use
flammable solvents such as alcohol, benzene or thinners.
If flammable solvents come in contact with electrical
components inside the machine, it could cause a fire or
electric shock.
Always unplug the machine from the power outlet before cleaning the machine.
If you accidentally switch the machine on while cleaning it, you could injure yourself or damage the
machine.
Maintaining the
machine
Do not attempt to disassemble or modify the machine. There are no user serviceable parts inside
the machine.
The machine contains high-voltage components. Never attempt any maintenance procedure not
described in this guide.
Working around the
machine
Do not use highly flammable sprays near the machine.
This could cause a fire or electric shock if the spray comes into contact with electrical components
inside the machine.
Caution
You may cause injury or damage the machine if you ignore any of these safety precautions.
Choosing a location
Do not install the machine in a location that is unstable or subject to excessive vibration.
Do not install the machine in locations that are very humid or dusty, in direct sunlight, outdoors, or
close to a heating source.
To avoid the risk of fire or electric shocks, install the machine in a location with an ambient
temperature range of 5°C to 35°C (41°F to 95°F) and humidity of 10% to 90% (condensation free).
Do not place the machine on a thick rug or carpet.
Do not place the machine with its back attached to the wall.
Power supply
Ensure that the area around the power outlet is kept clear at
all times so you can easily unplug the power cord if
necessary.
Never remove the plug by pulling on the cord.
Do not use an extension lead/cord.
4
Safety Precautions
Working around the
machine
Never put your hands or fingers in the machine while it is printing.
When moving the machine, carry the machine at both ends.
Do not hold the Operation Panel.
Do not place any object on the machine.
Do not place metal objects (paper clips, staples, etc.) or containers of flammable solvents (alcohol,
thinners, etc.) on top of the machine.
If any foreign object (metal or liquid) fall into the machine, unplug the power cord and call for
service.
Do not transport or store the machine on a slant, vertically or upside-down, as the ink may leak
and damage the machine.
When loading a thick book on the Platen Glass, do not press hard on the Document Cover. The
Platen Glass may break and cause injury.
Print Heads and ink
tanks
Keep ink tanks out of the reach of children.
In case ink is accidentally licked or swallowed, rinse out mouth or give one or two glasses of water
to drink.
If irritation or discomfort occurs, obtain medical advice immediately.
In case ink gets in contact with eyes, rinse with water immediately.
In case ink gets in contact with skin, wash with soap and water immediately.
If irritation to eyes or skin persists, obtain medical advice immediately.
Do not shake Print Heads or ink tanks.
Ink may leak out and stain clothing or the surrounding area.
Never touch the electrical contacts on a Print Head after
printing.
The metal parts may be very hot and could cause burns.
Do not throw ink tanks into fire.
IMPORTANT SAFETY INSTRUCTIONS
When using your telephone equipment, basic safety precautions should always be followed to
reduce the risk of fire, electric shock and injury to persons, including the following:
1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or
laundry tub, in a wet basement or near a swimming pool.
2. Avoid using this product during an electrical storm. There may be a remote risk of electric
shock from lightning.
3. Do not use this product to report a gas leak in the vicinity of the leak.
SAVE THESE INSTRUCTIONS
Safety Precautions
5
Before Using the Machine
Included Items
Check that all the following items are in the box. If anything is missing or damaged, contact your
Canon service representative.
z Machine
z Setup CD-ROM
z Easy Setup Instructions (Setup Sheet)
z Network Setup Guide
z Quick Start Guide
z Print Head
z Ink tanks (CLI-8BK, PGI-5BK, CLI-8Y, CLI-8M, CLI-8C)
z Power cord
z Telephone line cable
z A4 Matte Photo Paper (MP-101) (for Automatic Print Head Alignment)
z Additional documents
* A USB cable is necessary to connect the machine with your computer.
* A LAN cable is necessary to connect the machine to the network.
Operation Panel
(1) (2) (3) (4) (5)
(28)
(6)
(7)
(26) (24)
(27) (25)
(8)
(22)
(23)
(9)
(21)
(10)
(19)
(11)
(17)
(12) (13) (14)
(16) (15)
(20) (18)
(1) ON/OFF button
Turns the machine on and off. Before turning on the machine, make sure the Document
Cover is closed.
Note
z The machine cannot receive faxes when the power is turned off.
z The power cannot be turned off while the machine is sending or receiving a fax, or when
there are unsent faxes stored in the machine’s memory.
(2) COPY button
Switches the machine to copy mode. Flashes when you turn on the machine.
6
Before Using the Machine
(3) FAX button
Switches the machine to fax mode.
(4) SCAN button
Switches the machine to scan mode. In scan mode, the machine scans a document to
your computer according to the settings selected. To use this button, the machine must
be connected to a computer. For details, refer to the Scanning Guide on-screen manual.
(5) MEMORY CARD button
Switches the machine to memory card mode.
(6) In Use/Memory lamp
Flashes when sending or receiving faxes, and lights when there are documents stored in
the machine’s memory.
(7) Alarm lamp
Lights or flashes orange when an error, such as paper-out or ink-out, occurs.
(8) LCD (Liquid Crystal Display)
Displays messages, menu selections, and the operational status.
(9) Menu button
Displays the menu screen.
(10) Settings button
Configures the page size, media type, and image correction settings.
(11) Numeric buttons
Enter numerical values such as the number of copies, as well as fax/telephone numbers
and characters.
(12) Redial/Pause button
Redials the last number called using the Numeric buttons. Also enters pauses between
or after numbers when dialing or registering numbers.
(13) Coded Dial button
Press this button and a two-digit code to display a pre-registered fax/telephone number
or group.
(14) Stop/Reset button
Cancels operations such as copying, scanning, or faxing, or a print job in progress.
(15) Black button (top) / Color button (bottom)
Press the Black button to start black & white copying, scanning, or faxing.
Press the Color button to start color copying, photo printing, scanning, or faxing.
(16) Hook button
Connects or disconnects the telephone line.
(17) Tone button
Switches temporarily to tone dialing. Also changes the input mode when entering
characters.
(18) Trimming button
Specifies the cropping area of the displayed photo.
(19) { } [ ] buttons
Scrolls through menu selections and increases/decreases setting values, such as the
number of copies. You can use these buttons when {, }, [, and ] are displayed on
the LCD. Also, the [ button cancels the entered character, and the ] button enters a
space between characters when entering characters.
Before Using the Machine
7
(20) OK button
Finalizes your selection for the menu or setting item.
This button is also used to dismiss the error message and resume the machine’s normal
operation after resolving a printing error or removing jammed paper, or to eject
documents remaining in the ADF.
(21) Back button
Cancels operations and returns the LCD to the previous screen.
(22) Feed Switch
Selects the paper source. Press to switch the paper source between the Rear Tray and
the Cassette.
To print out received faxes, the paper source selected on the FAX settings screen is
used.
(23) FAX Quality button
Sets the scan contrast and resolution of the fax you are sending.
(24) Search button
Searches for photos on the memory card with the specified shooting date.
(25) Enlarge/Reduce button
Specifies the enlargement or reduction ratio for copying.
(26) Two-Sided button
Specifies the settings for duplex copying.
(27) Rear Tray lamp (top) / Cassette lamp (bottom)
These lamps indicate the currently selected paper source.
(28) One-Touch Speed Dial buttons
Press these buttons to display pre-registered fax/telephone numbers or groups.
8
Before Using the Machine
How to Navigate Menus on the LCD
You can make good use of the various functions of the machine with the menu screen and the
settings screen on the LCD.
This section describes how to use the menu screen and the settings screen.
(1) (2) (3) (4)
(5)
(6)
(7)
(10) (9)
(8)
(1) COPY button
(2) FAX button
(3) SCAN button
(4) MEMORY CARD button
(5) LCD (Liquid Crystal Display)
(6) Menu button
(7) Settings button
(8) { } [ ] buttons
(9) OK button
(10) Back button
„ Basic Operation on the Menu Screen
You can perform various printing functions and machine maintenance by selecting the menu
items on the menu screen in each mode.
To display the menu screen on the LCD, press the Menu button.
To select the menu item, use the {, }, [, and ] buttons to select the item, then press the OK
button.
Note
z You can return the LCD to the previous screen by pressing the Back button.
z For details on each item, see “Menu Screens” on page 9.
„ Menu Screens
Note
z You can display the Maintenance screen or Device settings screen in the copy mode, fax
mode, memory card mode, or scan mode. To enter the scan mode, the machine must be
connected to a computer.
Refer to the following list to confirm the menu items available on the menu screen.
z For details on maintenance, see “When Printing Becomes Faint or Colors Are Incorrect” on
page 114 or “Cleaning Your Machine” on page 125. For details on the device settings, refer to
“Device Settings” in the User’s Guide on-screen manual.
Before Using the Machine
9
Copy mode
Copy menu screen
Standard copy (page 35)
Special copy (page 38)
Two-sided copy
2-on-1 copy
4-on-1 copy
Borderless copy
Image repeat
Collated copy
Fade-restored copy
Frame erase
Sticker copy
Maintenance/settings (page 11)
Fax mode
FAX menu screen
Receive mode settings (page 90)
FAX priority mode
FAX only mode
DRPD*
TEL priority mode
Memory reference (page 99)
Print memory list
Print specified document
Delete specified doc.
Print reports/lists (page 103)
Activity report
Telephone number list
User’s data list
Memory list
TEL number registration (page 71)
One-touch speed dial
Coded speed dial
Group dial
Maintenance/settings (page 11)
*
10
This setting is only available in US and
Canada.
Before Using the Machine
Scan mode
The Maintenance/settings screen will be
displayed by pressing the Menu button.
For details on the scan mode, see “Scanning
Images” on page 49.
Memory card mode
Card menu screen
Display photo (page 42)
Multiselect print (page 43)
Special photo print (page 43)
Layout print
Sticker print
Print all photos
Photo Index print
DPOF print
Captured info
Photo Index Sheet (page 46)
Photo Index Sheet print
Scan sheet and print
Maintenance/settings (page 11)
Maintenance/settings
Maintenance screen
Nozzle check (page 115)
Cleaning (page 117)
Deep cleaning (page 118)
Auto head align (page 119)
Manual head align (page 120)
Head alignment print (page 119)
Roller cleaning (page 127)
Bottom plate cleaning (page 128)
Device settings screen
FAX settings *1
User settings
TX settings
RX settings
Print settings*1
Prevent paper abrasion
Extended copy amount
Two-sided output setting
Wireless print settings*1, 2
PictBridge settings (page 55)
Bluetooth settings*1, 2
LAN settings *1
Reset LAN settings
Display LAN details
IPv4/IPv6 setting
WSD setting
Other settings*1
Read/write attribute
Volume control
Slide show setting
Quiet mode
Key repeat
Language selection*1
Reset setting*1
*1
*2
For details, refer to the User’s Guide onscreen manual.
Appears only when the optional Bluetooth
unit is attached to the machine.
Before Using the Machine
11
„ Basic Operation on the Settings Screen
You can change the print settings such as page size, media type, etc. on the settings screen
either in the copy mode, in the memory card mode, in the fax mode, or when printing directly
from a PictBridge compliant device.
Note
When printing from a computer, see “Printing from Your Computer” on page 47.
When printing from a wireless communication device, refer to “Printing Photographs from a
Wireless Communication Device” in the User’s Guide on-screen manual.
This section describes the procedure to change the settings, taking the steps to specify the page
size for the memory card mode to 4" x 6" (101 x 152) as an example.
1
Display the settings screen.
(1) Press the Settings button.
The Memory card settings screen is displayed.
2
Select the settings tab.
(1) Use the [ or ] button to select the settings tab.
Example: Select Tab 1 here.
3
Select the setting item.
(1) Use the { or } button to select the setting item.
Example: Select A4 here.
12
Before Using the Machine
4
Change the setting.
(1) Use the [ or ] button to change the setting.
Example: Change to 4" x 6" (101 x 152) here.
5
Complete setting.
(1) Press the Settings button.
The LCD returns to the previous screen.
Note
For details on the setting Items
z For the settings in the copy mode, see “Setting Items” on page 36.
z For the settings in the memory card mode, see “Setting Items” on page 44.
z For the settings in the fax mode, see “Changing the Print Settings” on page 96.
You can set the image quality and scan contrast of the fax to send by pressing the FAX Quality
button. For details, see “Before Sending Faxes” on page 81.
z For the settings when printing directly from a PictBridge compliant device, see “Setting on the
Machine” on page 55.
Before Using the Machine
13
Turning the Machine On and Off
Turn on the machine before printing.
„ Turning on the Machine
Note
If preparatory operations below are not complete, follow your setup sheet and/or the Network
Setup Guide to complete them.
z The Print Head and ink tanks are set into place.
If you are using the machine connected to a computer, confirm also the following.
z The machine is connected to your computer (or a compatible device).
z The MP Drivers are installed.
1
Press the ON/OFF button to turn on the
machine.
The COPY button flashes and then remains lit
green.
Note
If the Alarm lamp lights up or flashes orange and an
error message is displayed on the LCD, see “An Error
Message Is Displayed on the LCD” on page 133.
2
If you are using the machine connected to a
computer, turn on your computer.
„ Turning off the Machine
1
To turn off the machine, press the ON/OFF
button.
When a selected mode button (e.g., COPY button)
stops flashing, the machine is turned off after all the
lamps on the Operation Panel go out. It takes a few
seconds or as long as around one minute.
Important
When you turn off the machine
Follow the procedure below to turn off the machine.
(1) Confirm that all the lamps on the Operation Panel
have gone out.
(2) Unplug the power cord from the wall outlet. If you
are using a power outlet strip, you can switch it off
instead.
When you press the ON/OFF button to turn off the
machine, the machine automatically puts a protective
cap on the Print Head to prevent the ink from drying. If
you remove the power cord or switch off the power
outlet strip before all the lamps on the Operation Panel
go out, this capping will not be done properly, causing
the Print Head to dry and clog.
Note
The power cannot be turned off while the machine is
sending or receiving a fax, or when there are unsent
faxes stored in the machine’s memory.
14
Before Using the Machine
z Screen-saver Mode
The LCD goes out if the machine is not operated for about five minutes*.
* You cannot change the wait time before the LCD goes out.
Note
When you want to restore the display, perform any operation such as copying, faxing, or scanning,
or press any button except for the ON/OFF button. When you press the ON/OFF button while the
machine is in Screen-saver mode, the machine turns off.
Before Using the Machine
15
Handling the Original Document
This section describes how to load the original document on the Platen Glass or in the ADF.
„ Original Document Requirements
The original documents you load on the Platen Glass or in the ADF for copying, scanning, or
faxing must meet these requirements:
Platen Glass
Document type
z Paper documents
z Photographs
ADF
Multipage documents of the same size,
thickness, and weight
z Books
z Documents that are not
suitable for the ADF
Size (W x L)
Max. 8.5 x 11.7 inches /
216 x 297 mm
z Max. 8.5 x 14.0 inches / 216 x 356 mm
z Min. 5.8 x 5.8 inches / 148 x 148 mm
Only A4 or Letter-sized documents for duplex
copying and scanning, 2-on-1 copy, and 4-on1 copy
Quantity
1 sheet
z A4 or Letter size: Max. 35 sheets (20 lb / 75
gsm paper), up to 0.20 inches /
5 mm in height
z Legal size: Max. 30 sheets (20 lb / 75 gsm
paper), up to 0.16 inches / 4 mm in height
z Other sizes: 1 sheet
Weight
–
13 to 24 lb / 50 to 90 gsm
„ Loading Original Documents
Load originals to copy, scan, or fax on the Platen Glass or in the ADF.
Note
z Make sure any glue, ink, correction fluid, or the like on the original document is completely dry
before loading it on the Platen Glass or in the ADF.
However, do not load glued originals in the ADF even if the glue is dry, as this may cause paper
jams.
z Remove all staples, paper clips, and the like before feeding the document.
z Load Legal-sized documents in the ADF.
z Do not load the following types of documents in the ADF. They will jam.
– Wrinkled or creased paper
– Curled paper
– Torn paper
– Paper with holes
– Glued paper
– Carbon paper or carbon-backed paper
– Surface treated paper
– Onion skin or thin paper
– Photograph or thick paper
16
Before Using the Machine
„ Using the Platen Glass
1
2
Open the Document Cover.
Load the original document with the side to be copied, scanned, or faxed facing
down on the Platen Glass.
Important
z Do not place any objects weighing more than 4.4 lb / 2.0 kg on the Platen Glass.
z Do not press or put weight on the original with pressure exceeding 4.4 lb / 2.0 kg.
Doing so may cause the scanner to malfunction or the Platen Glass to break.
z To make copies or scan documents
Align the original document with the alignment
mark as shown in the figure on the right.
Note
z The machine cannot scan the shaded area in
the figure on the right.
(A) 0.04 inches / 1 mm
z For details about making copies, see
“Copying” on page 35.
z For details about scanning images, see
“Scanning Images” on page 49.
z For details about sending faxes, see “Sending
Faxes” on page 80.
(A)
(A)
Before Using the Machine
17
z To scan photographs
Place the photograph at least 0.4 inches / 10
mm away from and in square with the edges of
the Platen Glass.
(B) 0.4 inches / 10 mm
(B)
(B)
When setting two or more photographs at the
same time, place them at least 0.4 inches / 10
mm apart from each other.
(C) 0.4 inches / 10 mm
(C)
(C)
(C)
(C)
Note
z If photographs are placed closer, they may be scanned as a single image. For details, refer
to the Scanning Guide on-screen manual.
z For details about scanning images, see “Scanning Images” on page 49.
3
18
Gently close the Document Cover.
Before Using the Machine
„ Using the ADF
Note
Set a document on the Platen Glass if you want to scan it at optimum quality.
1
2
3
4
Remove any documents from the Platen Glass.
Open the Document Tray.
Load the original document with the side to
be copied, scanned, or faxed facing up in the
ADF.
Adjust the Document Guides to match the
document width.
Note
Ensure that the edge of the document stack is in line
with the Paper Size Mark (A) imprinted on the
Document Tray.
(A)
Before Using the Machine
19
Loading Printing Paper
This section describes how to load printing paper in the Rear Tray and the Cassette.
Note
z At purchase, the machine is set to feed from the Cassette. If you are printing without changing paper
source settings, load paper in the Cassette. For details on loading paper, see “Loading Paper” on
page 26.
z Do not place any objects in front of the machine.
„ Using Specialty Media
Canon recommends that you use Canon genuine media to ensure optimal print quality.
z Photo Quality Media
z Glossy Photo Paper
z Matte Photo Paper
z High Resolution Paper
z Photo Paper Plus Double Sided
z Super White Paper
z Photo Paper Plus Glossy
z Photo Paper Plus Glossy II
z Photo Paper Plus Semi-gloss
z Photo Paper Pro
z Photo Stickers
20
z Media Suited for Business
Documents
Before Using the Machine
„ Paper Handling
z Recommended Paper and Requirements
Media Type
Model*1 Paper Load Limit
Rear Tray
Cassette
Plain Paper*2 —
Approx. 150
sheets
Envelopes*3
—
Super White
Paper
High
Resolution
Paper*3
Paper
Output
Tray Load
Limit
Machine
Setting
Printer
Driver
Setting
Approx. 50 Plain paper
sheets
Plain Paper
10 envelopes 5 envelopes
*4
—
Envelope
SW-201
100 sheets
100 sheets
50 sheets
Plain paper
Plain Paper
HR101N
80 sheets
80 sheets
50 sheets
—
High
Resolution
Paper
*4
Glossy
Glossy
Photo Paper Photo Paper
Glossy Photo GP-401
Paper*5
Glossy Photo GP-501
Paper
“Everyday
Use”*5
Approx. 150
sheets
Media Type
A4, Letter, 5" x 7" / 127.0 x
177.8 mm, and 8" x 10" /
203.2 x 254.0 mm: 10 sheets
4" x 6" / 101.6 x 152.4 mm,
and Wide: 20 sheets
Credit card: 20 sheets (Rear
Tray only)*6
Glossy
Glossy
Photo Paper Photo Paper
Matte Photo
Paper
MP-101
Matte Photo
Paper
Matte Photo
Paper
Photo Paper
Glossy *5
GP-502
Glossy
Glossy
Photo Paper Photo Paper
Photo Paper
Plus Double
Sided*3, *5
PP101D
—
Photo Paper
Plus Double
Sided
Photo Paper PP-101
Plus Glossy*5
Photo Plus
Glossy
Photo Paper
Plus Glossy
Photo Paper
Plus Glossy
II*5
PP-201
Photo Plus
Glossy II
Photo Paper
Plus Glossy
II
Photo Paper
Plus Semigloss*5
SG-201
Plus Semigloss
Photo Paper
Plus Semigloss
Photo Paper
Pro*5
PR-101
Photo Paper Photo Paper
Pro
Pro
Photo
Stickers*7
PS-101
1 sheet
Not loadable*6
Glossy
Glossy
Photo Paper Photo Paper
T-Shirt
Transfers*3
TR-301
1 sheet
1 sheet
—
T-Shirt
Transfers
*1 Paper with a Model Number is Canon specialty media. Refer to the instruction manual
supplied with the paper for detailed information on the printable side and notes on handling
paper. For information on the paper sizes available for each Canon genuine paper, visit our
website. You may not be able to purchase some Canon genuine papers depending on the
country or region of purchase. Paper is not sold in the US by Model Number. Purchase
paper by name.
Before Using the Machine
21
*2 Proper feeding of paper may not be possible at the maximum capacity depending on the
type of paper or environmental conditions (either very high or low temperature and humidity).
In such cases, reduce the sheets of paper you load at a time to around half.
*3 Available only when printing from your computer.
*4 We recommend that you remove the previously printed sheet from the Paper Output Tray
before continuously printing to avoid blurs and discoloration.
*5 When loading paper in stacks, the print side may be marked as it is fed in or sheets may be
stuck to one another causing them not to be fed properly. In this case, load one sheet at a
time.
*6 Feeding this paper from the Cassette can damage the machine. Load in the Rear Tray.
*7 When copying onto sticker paper, be sure to select Sticker copy on the Special copy
screen in the copy mode. Refer to “Copying on Stickers (Sticker copy)” in “Using Useful
Copy Functions” of the User’s Guide on-screen manual.
When printing photos saved on a memory card to sticker paper, be sure to select Sticker
print on the Special photo print screen in the memory card mode. Refer to “Printing on
Stickers (Sticker print)” in “Using Useful Printing Functions” of the User’s Guide on-screen
manual.
When printing photos saved on your mobile phone to sticker paper, select Stickers for the
page size in Wireless print settings. Refer to “Setting Items” in “Setting the Page Size,
Media Type, and Layout When Printing from a Mobile Phone” of the User’s Guide on-screen
manual.
Important
z Put unused paper back into the package, and store them avoiding heat, humidity, and direct
sunlight.
z Do not touch the printed surface nor stack the printed sheets until the ink is fixed.
Note
z To specify the page size and media type when printing photos saved on mobile phones, refer to
“Setting the Page Size, Media Type, and Layout When Printing from a Mobile Phone” in
“Printing Photographs from a Wireless Communication Device” of the User’s Guide on-screen
manual.
z For a detailed description of printing media types, refer to “Printing Media” in the User’s Guide
on-screen manual.
z Media Types You Cannot Use
Do not use the following types of paper. Using such paper will not only produce unsatisfactory
results, but can also cause the machine to jam or malfunction. Additionally, when printing on A5
or smaller sized paper, do not use paper thinner than a postcard, including plain paper or
notepad paper cut to a small size.
z Folded, curled, or wrinkled paper
z Damp paper
z Paper that is too thin (weighing less than 17 lb / 64 gsm)
z Paper that is too thick (plain paper, except for Canon genuine paper, weighing more than 28
lb / 105 gsm)
z Picture postcards
z Postcards affixed with photos or stickers
z Envelopes with a double flap (or sticker flaps)
z Envelopes with an embossed or treated surface
z Envelopes with pressure seals
z Envelopes whose gummed flaps are already moistened and adhesive
z Any type of paper with holes
22
Before Using the Machine
z Paper that is not rectangular
z Paper bound with staples or glue
z Paper with adhesives
z Paper decorated with glitter, etc.
„ Hints for Handling the Paper Sources
This machine offers two paper sources to load printing paper; the Rear Tray (A) and the
Cassette (B).
(A)
(B)
Here are some hints for handling these paper sources according to how you are using them.
Note
z Some types and sizes of paper are not loadable in the Cassette and require the use of the Rear
Tray. See “Paper Handling” on page 21. For details on loading paper, see “Loading Paper” on
page 26.
z Printer driver settings may be required depending on the usage. For details on printer driver
settings, refer to the PC Printing Guide on-screen manual.
Before Using the Machine
23
z If You Print Regularly on Photo Paper as well as on Plain Paper
If you use photo paper as much as plain paper, you can load photo paper in the Rear Tray and
plain paper in the Cassette. This way, you can switch the paper source according to the type of
paper just by pressing the Feed Switch.
You can also specify the type and size of paper to be fed from the Cassette using the printer
driver. You can print more efficiently by specifying the type of paper you use regularly this way,
since the paper source will be switched automatically to the Cassette for this paper.
(A)
(B)
(A) Rear Tray: Load paper of various types and sizes, including photo paper
(B) Cassette: Load paper you use most regularly, such as plain paper
z If You Print Mainly on Plain Paper
You can load plain paper of the same size in both paper sources, and set the printer driver to
automatically switch the paper source when either paper source runs out of paper during
printing.
(A)
(B)
(A) Rear Tray: Load plain paper
(B) Cassette: Load plain paper
24
Before Using the Machine
„ Changing the Paper Source
Each time you press the Feed Switch, the paper source to be used switches between the Rear
Tray and the Cassette. The paper feeds from the paper source whose lamp is lit.
(A)
(B)
(C)
(A) Rear Tray lamp
(B) Feed Switch
(C) Cassette lamp
Important
When Printing from Your Computer
If a setting other than Paper Feed Switch is selected for Paper Source in the printer driver, the
Feed Switch on the machine will be disabled and the printer driver settings take precedence when
printing. Confirm the setting in the printer driver. See “Printing with Windows” on page 47 or
“Printing with Macintosh” on page 48.
For details on paper source selection using the printer driver, refer to the PC Printing Guide onscreen manual.
When Printing Out Received Faxes
To print out received faxes, the machine uses the Cassette by default, regardless of the source
selected by the Feed Switch. The paper source used to print out faxes can be specified in FAX
paper source on the FAX settings screen. See “Changing the Print Settings” on page 96.
Before Using the Machine
25
„ Loading Paper
Important
z Load A4, Letter, or Legal-sized plain paper when receiving faxes. Legal-sized paper can only be
loaded in the Rear Tray.
z You cannot print on postcards affixed with photos or stickers.
z Always load paper in portrait orientation (A). Loading paper in landscape orientation (B) can
cause the paper to be jammed.
(A)
(B)
Note
z We recommend using genuine Canon photo media when printing photographs. For details on
the specialty media Canon provides for use with its various printers, see “Using Specialty
Media” on page 20.
When Printing on Plain Paper
z You can use general copy paper or Canon’s Super White Paper. When printing on both sides,
we recommend Canon’s Super White Paper Double-Sided.
Paper size:
– Standard sizes for the Rear Tray: A4, B5, A5, Letter, and Legal
– Standard sizes for the Cassette: A4, B5, A5, and Letter
– Non-standard sizes for the Rear Tray: 2.13 x 3.39 inches to 8.5 x 23 inches / 54.0 x 86.0 mm
to 215.9 x 584.2 mm
– Non-standard sizes for the Cassette: 3.5 x 5 inches to 8.5 x 11.69 inches / 89.0 x 127.0 mm
to 215.9 x 297.0 mm
Paper weight: 17 to 28 lb / 64 to 105 gsm (non-Canon genuine plain paper)
z 100% recycled paper can be used.
z If you cut plain paper to 4" x 6" / 101.6 x 152.4 mm, 5" x 7" / 127.0 x 177.8 mm, or 2.13" x 3.39"
/ 54.0 x 86.0 mm (credit card-size) for a trial print, it can cause paper jams.
z Loading Paper in the Rear Tray
1
Flatten the four corners of the paper before loading it.
Note
z Align the edges of paper neatly before loading. Loading paper without aligning the edges may
cause paper jams.
z If paper is curled, hold the opposing curled corners and gently bend them in the opposite
direction until the paper becomes completely flat. See “Paper is curled.” on page 143.
z To avoid curling, handle paper as follows.
– When you do not print, remove unused paper from the Rear Tray, put them back into the
package, and keep it on a level surface.
– Take out only the necessary number of sheets from the package, just before printing.
26
Before Using the Machine
2
Prepare to load paper.
(A)
(1) Open the Rear Tray Cover and pull out the
Paper Support.
Put your finger in the rounded indent of the
Paper Support and pull it out until it stops.
(1)
(2) Open the Paper Output Tray.
Press the Open button to open the Paper
Output Tray.
(3) Open the Output Tray Extension.
(4) (2)
(3)
(4) Press the Feed Switch so that the Rear Tray
lamp (A) lights.
Note
You can also select the paper source with the printer driver.
For details, refer to the PC Printing Guide on-screen manual.
3
Load the paper.
(B)
(1) Load the paper in the Rear Tray with the print
side facing UP.
(1)
(2)
(2) Align the paper stack against the Cover Guide
on the right side of the Paper Support.
Note
Make sure that the Cover Guide is set upright
when you load paper in the Rear Tray.
(3) Pinch the Paper Guide and slide it against the
left side of the paper stack.
(3)
Do not load higher than the Load Limit
Mark (B).
Important
Do not slide the Paper Guide too hard. The paper
may not be fed properly.
4
Specify the page size and media type settings according to the loaded paper.
Note
z When using the Operation Panel on the machine to perform copying or printing operation
without using a computer, select the size and type of the loaded paper in Page size and Media
type in each mode.
For details on settings in each mode, see “Setting Items” on page 36 for the copy mode and
“Setting Items” on page 44 for the memory card mode.
z When using the machine connected to a computer, select the size and type of the loaded paper
in Page Size (or Paper Size) and Media Type in the printer driver.
For details on printer driver settings, see “Printing with Windows” on page 47 or “Printing with
Macintosh” on page 48.
Before Using the Machine
27
z Loading Paper in the Cassette
Some types and sizes of paper are not loadable in the Cassette and require the use of the Rear
Tray. If you intend to use only the Cassette, check for any usage restrictions in advance. See
“Paper Handling” on page 21.
Important
z Do not leave photo paper, such as Photo Paper Pro, in the Cassette for a long time. This may
cause paper discoloration due to natural aging.
z If you load photo paper such as Photo Paper Pro in the Cassette, you may get roller traces on
the print surface. To avoid this, load paper in the Rear Tray.
1
Flatten the four corners of the paper before loading it.
See “Flatten the four corners of the paper before loading it.” on page 26.
2
3
Pull out the Cassette from the machine.
Load the paper with the print side facing
DOWN.
(1) Load the paper in the Cassette with the print
side facing DOWN and the leading edge to the
far side.
(2) Align the paper stack against the right side of
the Cassette.
(A)
(1)
(3) Slide the Paper Guides to fit to the loaded
paper stack.
(2)
(3)
Do not load higher than the Load Limit
Mark (A).
28
Before Using the Machine
4
Insert the Cassette into the machine.
Push the Cassette all the way into the machine.
5
Open the Paper Output Tray.
(1) Open the Paper Output Tray.
Press the Open button to open the Paper
Output Tray.
(2) Open the Output Tray Extension.
(3) Press the Feed Switch so that the Cassette
lamp (B) lights.
(B) (3)
Note
(1) (2)
You can also select the paper source with the
printer driver.
For details, refer to the PC Printing Guide onscreen manual.
6
Specify the page size and media type settings according to the loaded paper.
Note
z When using the Operation Panel on the machine to perform copying or printing operation
without using a computer, select the size and type of the loaded paper in Page size and Media
type in each mode.
For details on settings in each mode, see “Setting Items” on page 36 for the copy mode and
“Setting Items” on page 44 for the memory card mode.
z When using the machine connected to a computer, select the size and type of the loaded paper
in Page Size (or Paper Size) and Media Type in the printer driver.
For details on printer driver settings, see “Printing with Windows” on page 47 or “Printing with
Macintosh” on page 48.
Before Using the Machine
29
„ Loading Envelopes
Use either European DL or US Comm. Env. #10-sized envelope.
With proper printer driver settings, the address will be printed according to the direction of
envelope.
Important
z You need to print from the computer to print on envelopes.
z Do not use the following envelopes:
– Envelopes with a double flap (or sticker flaps)
– Envelopes with an embossed or treated surface
– Envelopes with pressure seals
– Envelopes whose gummed flaps are already moistened and adhesive
z Loading Envelopes in the Rear Tray
1
Prepare the envelopes.
z Press down on all four corners and edges of the envelopes to flatten them.
z If the envelopes are curled, hold the opposite corners and gently twist them in the opposite
direction.
z If the corner of the envelope flap is folded, flatten it.
z If the leading edge of an envelope is puffed up or curled, use a pen to press the envelope
flat and sharpen the crease.
Press the envelope flat, working from the middle to the edge.
* The above illustrations show a side view of the leading edge of the envelope.
Important
The envelopes may jam in the machine if they are not flat or the edges are not aligned.
Make sure that no curl or puff exceeds 0.1 inches / 3 mm.
30
Before Using the Machine
2
Load the envelopes.
(1) Load the envelope against the Cover Guide
(the right side of the Paper Support).
Load with the address side facing UP and the
rear flaps DOWN on the left.
Up to 10 envelopes can be loaded at once.
Note
(B)
(2)
(1)
(3)
Make sure that the Cover Guide is set upright
when you load envelopes in the Rear Tray.
(2) Pinch the Paper Guide and slide it against the
left side of the envelope.
(A)
(A) Printing orientation
(B) Make sure the flaps are folded.
Important
Do not slide the Paper Guide too hard. The
envelopes may not be fed properly.
(3) Press the Feed Switch so that the Rear Tray lamp lights up.
Note
You can also select the paper source with the printer driver.
For details, refer to the PC Printing Guide on-screen manual.
3
Specify the settings in the printer driver.
(1) Select Envelope in Media Type.
(2) Select the size for envelopes.
In Windows®, select DL Env. or Comm. Env. #10 in Page Size.
In Macintosh®, select DL Envelope or #10 Envelope in Paper Size.
(3) Select Landscape in Orientation.
Important
Be sure to set the printer driver setting properly. If you do not, the address may be printed in the
wrong direction.
Note
For details on printer driver settings, see “Printing with Windows” on page 47 or “Printing with
Macintosh” on page 48.
Before Using the Machine
31
z Loading Envelopes in the Cassette
1
Prepare the envelopes.
See “Prepare the envelopes.” on page 30.
2
Load the envelopes.
(A)
(1) Align the envelope stack against the right side
of the Cassette.
Load with the address side facing DOWN. The
flap of the envelope will appear facing UP on
the left side.
Up to 5 envelopes can be loaded at once.
(1)
(2) Slide the Paper Guides against the sides of the
envelope.
(2)
(A) Make sure the flaps are folded.
(3) Press the Feed Switch so that the Cassette
lamp lights up.
Note
You can also select the paper source with the
printer driver.
For details, refer to the PC Printing Guide onscreen manual.
(3)
(B)
(B) Printing orientation
3
Specify the settings in the printer driver.
(1) Select Envelope in Media Type.
(2) Select the size for envelopes.
In Windows, select DL Env. or Comm. Env. #10 in Page Size.
In Macintosh, select DL Envelope or #10 Envelope in Paper Size.
(3) Select Landscape in Orientation.
Important
Be sure to set the printer driver setting properly. If you do not, the address may be printed in
the wrong direction.
Note
For details on printer driver settings, see “Printing with Windows” on page 47 or “Printing with
Macintosh” on page 48.
32
Before Using the Machine
„ Loading Small-Sized Paper
You can use 4" x 6" / 101.6 x 152.4 mm, 5" x 7" / 127.0 x 177.8 mm, and Credit card-sized
papers.
Important
Always load paper in portrait orientation (A). Loading paper in landscape orientation (B) can cause
the paper to be jammed.
(A)
(B)
Note
Load Credit card-sized paper in the Rear Tray.
z Loading Small-Sized Paper in the Rear Tray
(1) Load the small-sized paper against the Cover
Guide (the right side of the Paper Support) with
the print side facing UP.
(2)
(1)
Note
Make sure that the Cover Guide is set upright
when you load paper in the Rear Tray.
(2) Pinch the Paper Guide and slide it against the
left side of the paper stack.
(3)
(3) Press the Feed Switch so that the Rear Tray
lamp lights.
Note
You can also select the paper source with the
printer driver.
For details, refer to the PC Printing Guide onscreen manual.
(4) Specify the page size and media type settings according to the loaded paper.
Note
z When using the Operation Panel on the machine to perform copying or printing operation
without using a computer, select the size and type of the loaded paper in Page size and
Media type in each mode.
For details on settings in each mode, see “Setting Items” on page 36 for the copy mode
and “Setting Items” on page 44 for the memory card mode.
z When using the machine connected to a computer, select the size and type of the loaded
paper in Page Size (or Paper Size) and Media Type in the printer driver.
For details on printer driver settings, see “Printing with Windows” on page 47 or “Printing
with Macintosh” on page 48.
Before Using the Machine
33
z Loading Small-Sized Paper in the Cassette
(1) Align the paper stack against the right side of
the Cassette with the print side facing DOWN.
(2) Slide the Paper Guides against the sides of the
paper stack.
(1)
(2)
(3) Press the Feed Switch so that the Cassette
lamp lights.
Note
You can also select the paper source with the
printer driver.
For details, refer to the PC Printing Guide onscreen manual.
(3)
(4) Specify the page size and media type settings
according to the loaded paper.
Note
z When using the Operation Panel on the machine to perform copying or printing operation
without using a computer, select the size and type of the loaded paper in Page size and
Media type in each mode.
For details on settings in each mode, see “Setting Items” on page 36 for the copy mode
and “Setting Items” on page 44 for the memory card mode.
z When using the machine connected to a computer, select the size and type of the loaded
paper in Page Size (or Paper Size) and Media Type in the printer driver.
For details on printer driver settings, see “Printing with Windows” on page 47 or “Printing
with Macintosh” on page 48.
34
Before Using the Machine
Copying
Making Copies
This section describes the basic procedure to make copies. For details, refer to “Copying” in the
User’s Guide on-screen manual.
1
Turn on the machine.
See “Turning the Machine On and Off” on page 14.
2
3
Press the COPY button to select the copy mode if another mode has been
selected.
Load paper.
See “Loading Printing Paper” on page 20.
4
Load the original document on the Platen Glass (A) or in the ADF (B).
See “Handling the Original Document” on page 16.
(B)
(A)
5
Specify the copy settings.
(1)
(1) Use the { or } button or the Numeric buttons to
specify the number of copies.
(2)
(2) Use the [ or ] button to adjust the intensity.
(3) Confirm the paper source, page size, media type,
and other settings.
To change the paper source, press the Feed
Switch. See “Changing the Paper Source” on
page 25.
To change other settings, press the Settings button.
See “Setting Items” on page 36.
6
(3)
Press the Color button for color copying, or the Black button for black & white
copying.
Copying
35
Setting Items
Press the Settings button in the copy mode to change the copy settings such as page size, media
type, and print quality.
Note
z To change the tab, use the { or } button to select the tab and use the [ or ] button.
z Depending on the functions, some setting items cannot be specified in combination.
z The settings of the page size, media type, and print quality are retained even if the machine is turned
off.
z Tab 1
You can specify the settings of the printing paper, print quality, etc.
(1)
(2)
(3)
(4)
(1) Page size
Select the page size of the loaded paper.
(2) Media type
Select the media type of the loaded paper.
(3) Print quality
Adjust print quality according to the original.
Note
z If you used Fast with media type set to Plain paper and the quality is not as good as
expected, select Standard or High and try copying again.
z Select High to copy in grayscale. Grayscale renders tones in a range of grays instead of
black or white.
(4) Magnification
Specify the reduction/enlargement method. For details, refer to “Reducing or Enlarging a
Copy” in “Making Copies” of the User’s Guide on-screen manual.
z Tab 2
You can specify whether to enable the automatic intensity adjustment.
(5)
36
Copying
(5) Auto intensity
Specify whether the intensity is adjusted automatically when copying originals loaded on
the Platen Glass.
When Auto intensity ON is selected, Auto will be displayed in the intensity slide bar on
the copy screen.
Important
You can change the intensity by pressing the [ or ] button even when Auto intensity ON is
selected. To enable the auto intensity adjustment again, move the cursor to the center of the
slide bar.
Note
The automatic intensity adjustment is not available when copying originals from the ADF.
Copying
37
Using Useful Copy Functions
For details, refer to “Using Useful Copy Functions” in the User’s Guide on-screen manual.
Reducing or Enlarging a Copy
Copying onto Both Sides
of the Paper
(Two-sided copy)
Copying Two Pages to Fit
onto a Single Page
(2-on-1 copy)
Copying Four Pages to Fit
onto a Single Page
(4-on-1 copy)
Copying without Borders
(Borderless copy)
Repeating an Image on a Page
(Image repeat)
Making Multiple Copies
of an Entire Document
(Collated copy)
Copying Thick Originals Such as Books
(Frame erase)
Copying on Stickers
(Sticker copy)
Copying with Fade Restoration
(Fade-restored copy)
You can obtain color-corrected printouts
when copying documents that have
faded over time.
Platen Glass
38
Copying
16 stickers
Printing from a Memory Card
Memory Cards Supported by This Machine
The following memory cards are compatible with this machine.
Memory cards that can be directly inserted into the Card Slot:
z SD Secure Digital memory card
z SDHC memory card
z MultiMediaCard
z Compact Flash (CF) Card
Supports Type I/II (3.3 V)
z Microdrive
z Memory Stick
z Memory Stick PRO
Memory cards that can be inserted in the Card Slot using the adapter:
Important
If one of the following memory cards is inserted without an adapter, you may not be able to remove the
card. Be sure to attach it to the adapter before inserting to the Card Slot.
miniSD Card*1
microSD Card*2
xD-Picture Card*3
z Memory Stick Duo*1
z Memory Stick PRO Duo*1
RS-MMC*1
*1
Use the special adapter provided with the card.
*2
Use “SD Card Adapter” provided with the card.
*3
Requires purchase of a separate compact flash card adapter for xD-Picture Card.
Printing from a Memory Card
39
Printable Image Data
This machine supports JPEG and TIFF images created by DCF ver. 1.0/2.0 standard compliant
digital cameras (Exif ver. 2.2/2.21 compliant).
Note
Compatible image types are limited to JPEG and TIFF only. Other image or movie types such as RAW
images cannot be printed.
Inserting the Memory Card
Caution
When a memory card is inserted into the Card Slot, the Access lamp (A) is lit. When the Access lamp is
flashing, the machine is accessing to the memory card. In this case, do not touch the area around the Card
Slot.
1
Turn on the machine.
See “Turning the Machine On and Off” on
page 14.
2
3
Attach a card adapter if your memory
card requires one.
Open the Card Slot Cover.
(A)
40
Printing from a Memory Card
4
Insert only one memory card into the Card Slot.
z How to insert
Insert a memory card with the labeled side facing to the right.
Card Type
Inserting Card
z Compact Flash (CF) Card
z Microdrive
Insert into the left
Card Slot.
The Access
lamp lights up.
z xD-Picture Card*1
z SD Secure Digital memory card
Insert into the
right Card Slot.
z SDHC memory card
z miniSD Card*1
z microSD Card*2
The Access
lamp lights up.
z Memory Stick
z Memory Stick PRO
z Memory Stick Duo*1
z Memory Stick PRO Duo*1
z MultiMediaCard
z RS-MMC*1
*1
Be sure to attach the memory card to the special adapter before inserting it into the Card
Slot.
*2
Use “SD Card Adapter” provided with the card.
Caution
z The memory card will stick out of the Card Slot, but do not force it into the slot any further. Doing
so damages the machine and the memory card.
z Make sure that the memory card is correctly oriented before inserting it into the Card Slot. If you
force the memory card into the Card Slot in the wrong orientation, you may damage the memory
card and/or the machine.
5
6
Confirm that the Access lamp has lit up.
Close the Card Slot Cover.
Printing from a Memory Card
41
Removing the Memory Card
1
2
Open the Card Slot Cover.
Make sure that the Access lamp is lit, then remove the memory card.
Hold the part of the memory card that is sticking out to remove it from the machine.
Do not remove the memory card while the Access lamp is flashing.
Important
The Access lamp flashes while the machine is reading or writing data from/to the memory card.
Removing the memory card or turning off the machine while the Access lamp is flashing may
damage the data saved on the memory card. Do not remove the memory card while the Access
lamp is flashing.
3
Close the Card Slot Cover.
Printing the Photo Displayed on the LCD (Display
photo)
1
Prepare for printing.
(1) Turn on the machine.
See “Turning the Machine On and Off” on page 14.
(2) Load paper.
See “Loading Printing Paper” on page 20.
2
Insert the memory card.
(1) Press the MEMORY CARD button.
(2) Insert the memory card into the Card Slot.
See “Inserting the Memory Card” on page 40.
3
Select the print menu.
(1) Use the [ or ] button to select Display photo, then press the OK button.
4
Select the photo to print.
(1) Use the [ or ] button to display a photo to print.
Note
Changing the Display
You can change the way that photos are displayed when Display photo is selected. To
change the display, press the OK button.
Full-screen view: Shows one photo at full-screen.
Enlarged view:
Shows one photo magnified four times. Move the area to show using the
{, }, [, or ] button.
Slide show:
Shows next photos automatically.
To return to the regular display mode, press the OK button.
(2) Press the Color button.
42
Printing from a Memory Card
5
Start printing.
(1) Use the { or } button or the Numeric buttons
to specify the number of copies.
(2) Confirm the paper source, page size, media
type, and other settings.
To change the paper source, press the Feed
Switch. See “Changing the Paper Source” on
page 25.
To change other settings, press the Settings
button. See “Setting Items” on page 44.
(1)
(2)
(3) Press the Color button.
Using Useful Printing Functions
For details, refer to “Printing Photographs Saved on a Memory Card” and “Using Useful Printing
Functions” in the User’s Guide on-screen manual.
Multiselect print
Prints selected photos, specifying the number of copies for each photo.
Search
When there are a lot of photos saved on the memory card, displays and prints only photos shot
on the specified date or within the specified range of dates.
Trimming
Edits images displayed on the LCD by cropping them.
Layout print
Prints photos you pasted in the specified layout.
Sticker print
Prints your favorite photo with a frame on Canon Photo Stickers.
Print all photos
Prints all photos saved on the memory card.
Photo Index print
Prints an index of all photos saved on a memory card.
DPOF print
Prints according to the Digital Print Order Format (DPOF) settings on your digital camera, if you
have specified them.
Captured info
Prints information on photographs at the time of its shooting (Exif info) in the margin of Photo
index print or selected individual photos.
Printing from a Memory Card
43
Setting Items
Press the Settings button in the memory card mode to change the print settings such as page size,
media type, and print quality.
Note
z To change the tab, use the { or } button to select the tab and use the [ or ] button.
z Depending on the functions, some setting items cannot be specified in combination.
z The print settings are retained even if the machine is turned off.
z Tab 1
You can specify the settings of the printing paper, bordered/borderless print, date/file no., etc.
(1)
(2)
(3)
(4)
(5)
(1) Page size
Select the page size of the loaded paper.
(2) Media type
Select the media type of the loaded paper.
(3) Print quality
Adjust the print quality according to the original.
(4) Border
Select bordered or borderless print.
(5) Date/file no.
Select whether to print the shooting date, file no., or not.
Note
It is not possible to print both the shooting date and the file no. when Credit card is selected in
Page size.
Under this condition, even if Print date & file no. is set, only the shooting date will be printed.
If you want to print the file no., select Print file no. only.
44
Printing from a Memory Card
z Tab 2
You can optimize photos with the functions below.
(6)
(7)
(8)
(9)
(10)
(11)
(12)
(13)
(14)
(15)
(16)
(6) Auto image fix
When Auto image fix ON is selected, the scene or person’s face of a shot photo is
recognized and the most suitable correction for each photo is made automatically. It
makes a darkened face by backlight brighter to print. It also analyzes a scene such as
scenery, night scene, person, etc. and corrects each scene with the most suitable color,
brightness, or contrasts automatically to print.
Note
If you are not satisfied with the print result in Auto image fix, select Auto image fix OFF and
specify each setting item below.
(7) Red eye correction
Corrects red eyes in portraits caused by flash photography.
(8) Vivid photo
Makes green and blue more lively.
(9) Photo optimizer pro
Automatically optimizes brightness and tone of a photo.
(10) Noise reduction
Reduces the noise on blue areas like the sky as well as on black areas.
(11) Face brightener
Brightens a darkened face on the photo taken against the light.
(12) Image optimizer
Corrects and smooths the jagged contours for printing.
(13) Brightness
Adjusts brightness.
(14) Contrast
Adjusts contrast.
(15) Color hue
Adjusts color hue. For example, you can increase red or yellow to adjust the skin tone.
(16) Effects
Applies special effects to the photo, such as printing in sepia tones or with a sketch
illustration like effect.
Printing from a Memory Card
45
Printing by Using the Photo Index Sheet
1
Turn on the machine, and load A4 or Letter-sized plain paper.
See “Turning the Machine On and Off” on page 14 and “Loading Printing Paper” on page 20.
2
3
4
Make sure that the proper paper source is selected.
Press the MEMORY CARD button.
Insert a memory card into the Card Slot.
See “Inserting the Memory Card” on page 40.
5
6
7
8
Use the [ or ] button to select Photo Index Sheet, then press the OK button.
Use the [ or ] button to select Photo Index Sheet print, then press the OK
button.
Use the [ or ] button to select a range of images to include in the Photo Index
Sheet, then press the OK button.
Press the Color button to start printing the Photo Index Sheet.
The Photo Index Sheet(s) will be printed.
9
Fill in the appropriate circles in the Photo
Index Sheet.
10 Load the type of paper you selected in the
Photo Index Sheet.
11 Use the [ or ] button to select Scan sheet
and print, then press the OK button.
12 Place the Photo Index Sheet face-down on
the Platen Glass, then press the OK button.
46
Printing from a Memory Card
Printing from Your Computer
This section describes procedure for basic printing.
Note
When printing photographs taken by your digital camera, you can perform Borderless Printing in easy
steps using Easy-PhotoPrint EX. Easy-PhotoPrint EX is provided on the Setup CD-ROM. Easy-PhotoPrint
EX supports Exif Print to optimize photographs taken by an Exif-compliant digital camera by using the print
information recorded at the time of shooting to achieve higher print quality. For details on using EasyPhotoPrint EX, refer to the PC Photo Printing Guide on-screen manual.
Printing with Windows
1
Turn on the machine and load the paper in the machine.
See “Turning the Machine On and Off” on page 14 and “Loading Printing Paper” on page 20.
2
3
4
5
Create a document or open a file to print using appropriate application software.
Select Print on the application software’s File menu.
Make sure that Canon XXX Printer (where
“XXX” is your machine’s name) is selected in
Select Printer, and click Preferences (or
Properties).
Specify the required settings and click OK.
You can change the paper source to be used with
the printer driver as well as the Operation Panel on
the machine. For details, see “Changing the Paper
Source” on page 25.
Note
For details on the printer driver functions, click Help or
Instructions to view the online help or the PC Printing
Guide on-screen manual. Instructions is only
displayed when the on-screen manuals are installed.
6
Click Print (or OK).
Printing from Your Computer
47
Printing with Macintosh
1
Turn on the machine and load the paper in the machine.
See “Turning the Machine On and Off” on page 14 and “Loading Printing Paper” on page 20.
2
3
4
5
6
7
8
9
Create a document or open a file to print using appropriate application software.
Select Page Setup on the application software’s File menu.
Make sure that your machine’s name is
selected in Format for.
Select the page size of the loaded paper in
Paper Size.
Click OK.
Select Print on the application software’s File
menu.
Select Quality & Media in the pop-up menu.
Specify the required settings.
You can change the paper source to be used with
the printer driver as well as the Operation Panel on
the machine. For details, see “Changing the Paper
Source” on page 25.
Note
For details on the printer driver functions, click
to
view the PC Printing Guide on-screen manual. If the
on-screen manuals are not installed, the PC Printing
Guide on-screen manual is not displayed even if
is
clicked.
10 Click Print.
48
Printing from Your Computer
Scanning Images
You can scan images from the machine to a computer without printing them and save them in
popular image types, such as JPEG, TIFF, bitmaps, or PDF. The scanned data can be sent to one of
the computers connected over a network as well as to a computer connected via USB. If you are
scanning printed text, you can use the OCR (Optical Character Recognition) software to convert it to
text data.
Scanning Methods
You can select from the various scanning methods.
z If You Want to Scan Originals Easily From the Machine
You can scan originals by using the Operation Panel on the machine.
See “Scanning Using the Operation Panel on the Machine” on page 50.
z If You Want to Edit or Print the Scanned Images
MP Navigator EX enables you to edit the scanned images, such as optimizing or trimming.
You can also start application software from MP Navigator EX to edit or print the scanned
images.
For detailed operations of MP Navigator EX, refer to the Scanning Guide on-screen manual.
z If You Want to Scan Originals with Advanced Settings
ScanGear enables you to scan originals with advanced settings such as the resolution.
For detailed operations of ScanGear, refer to the Scanning Guide on-screen manual.
Besides the above-mentioned methods, you can use a TWAIN- or WIA- (Windows Vista and
Windows XP only) compliant application software and the Control Panel (Windows Vista and
Windows XP only) to scan originals with this machine. For detailed operations, refer to the Scanning
Guide on-screen manual.
Scanning Images
49
„ Scanning Using the Operation Panel on the Machine
1
(Macintosh only) Prepare your computer before scanning.
This operation is not necessary for Mac OS X v.10.4.x.
For details, refer to “Scanning Methods” in the User’s Guide on-screen manual.
2
Turn on the machine.
See “Turning the Machine On and Off” on page 14.
3
Load the original document on the Platen Glass or in the ADF.
See “Handling the Original Document” on page 16.
4
5
6
Press the SCAN button.
Use the { or } button to select Local (USB) or a LAN-connected computer, then
press the OK button.
Use the { or } button to select the document type, then press the OK button.
Important
Make sure that the document has been loaded correctly according to the document type that you
have selected. For details, refer to “Scanning Methods” in the User’s Guide on-screen manual.
7
8
Use the { or } button to select the scan operation, then press the OK button.
Press the Color or Black button.
Note
The operation to be performed after scanning the original depends on the scan operation setting
you have selected in step 7. For details on how to modify the operation settings, refer to the
Scanning Guide on-screen manual.
50
Scanning Images
Printing Photographs Directly from a
PictBridge Compliant Device
You can connect a PictBridge compliant device such as a digital camera, camcorder, or mobile
phone using a USB cable recommended by the device’s manufacturer, and print recorded images
directly without using a computer.
z Connectable Devices
PictBridge is an industry standard enabling a range of digital photo solutions, including the direct
printing of photos from a digital still camera, camcorder or mobile phone* without the need to use
a computer. A device can be connected to this machine for direct printing regardless of the
manufacturer or the model as long as it complies with the PictBridge standard.
* PictBridge compliant digital still cameras, digital camcorders, and camera-equipped mobile
phones are hereafter collectively referred to as “PictBridge compliant device”.
A device with this mark is PictBridge compliant.
z Printable Image Data Format
This machine prints images taken with a DCF (Design rule for Camera File system) ver. 1.0/2.0compatible digital camera (Exif ver. 2.2/2.21 compliant), as well as PNG files.
Printing Photographs Directly from a PictBridge
Compliant Device
To connect a PictBridge compliant device to this machine, use a USB cable recommended by the
device’s manufacturer.
Warning
Do not connect any equipment other than PictBridge compliant devices or the optional Bluetooth Unit BU30 to the Direct Print Port of the machine. If you do so, electric shock, fire, or damage to the machine
could result.
Important
Never disconnect the USB cable during printing unless when explicitly allowed to by the PictBridge
compliant device. When disconnecting the USB cable between the PictBridge compliant device and
machine, follow the instructions given in the device’s instruction manual.
Note
When printing photos with the PictBridge compliant device connected to the machine, we recommend the
use of the AC adapter supplied with the device. If you are using the device battery, be sure to charge it
fully.
1
Prepare for printing.
(1) Turn on the machine.
See “Turning the Machine On and Off” on page 14.
(2) Load paper.
See “Loading Printing Paper” on page 20.
(3) Make sure that the proper paper source is selected.
See “Changing the Paper Source” on page 25.
Printing Photographs Directly from a PictBridge Compliant Device
51
2
Connect the PictBridge compliant device to the machine.
Note
Depending on the model or brand of your device, you may have to select a print mode compliant
with PictBridge before connecting the device. You may also have to turn on the device or select
Play mode manually after connecting the device to the machine.
Perform necessary operations on the PictBridge compliant device before connecting it to this
machine according to instructions given in the device’s instruction manual.
(1) Make sure that the PictBridge compliant
device is turned off.
(2) Connect the PictBridge compliant device
to the machine using a USB cable
recommended by the manufacturer of the
device.
The device turns on automatically.
If your device does not turn on
automatically, turn it on manually.
(3) Set up the PictBridge compliant device for
direct printing.
will appear on the LCD of the device
when the machine is correctly connected.
3
(2)
Specify the print settings such as paper type and layout.
See “About PictBridge Print Settings” on page 53.
You can make settings using the menu on the LCD of your PictBridge compliant device.
Select the size and type of paper that you loaded in the machine.
If your PictBridge compliant device does not have setting menu, change the setting from the
machine. For details, see “Setting on the Machine” on page 55.
4
52
Start printing from your PictBridge compliant device.
Printing Photographs Directly from a PictBridge Compliant Device
About PictBridge Print Settings
„ Settings on a PictBridge Compliant Device
This section describes the print settings on a PictBridge compliant device. When operating the
device, be sure to follow the instructions given in the instruction manual of your PictBridge
compliant device.
Note
z In the following description, names of setting items are given according to those used in Canonbrand PictBridge compliant devices. Setting item names may be different depending on the
brand or model of your device.
z Some setting items explained below may not be available on some devices. In this case, the
settings made on the machine are applied. Also, when some items are set to Default on a
PictBridge compliant device, the machine settings for these items are applied. For details, see
“Setting on the Machine” on page 55.
z Paper Size and Paper Type Settings
The following sizes and types of printing paper can be used when printing from a PictBridge
compliant device.
z Paper size
4" x 6" / 10 x 15 cm, 5" x 7"*1, CreditCard / 5.4 x 8.6 cm*2, 8" x 10" / 20 x 25 cm, A4, 8.5" x 11"
(Letter), 4" x 7.1" / 10.1 x 18 cm*3
z Paper type
Paper Type Setting
Loadable Paper*5
Plain*4
Super White Paper or other plain paper
Photo
Photo Paper Plus Glossy
Photo Paper Plus Glossy II*6
Glossy Photo Paper
Glossy Photo Paper “Everyday Use”
Photo Paper Glossy
Photo Paper Plus Semi-gloss*6
Photo Stickers*2, *7
Fast Photo
Photo Paper Pro
The available paper sizes vary depending on the media type. For details, visit our website.
Can be selected only on certain Canon-brand PictBridge compliant devices.
*2 Feeding this paper from the Cassette can damage the machine. Load in the Rear Tray.
*3
May appear as “Hi-Vision” on a non Canon-brand PictBridge compliant device.
*4
Plain can be selected for Paper type only when Paper size is set to A4 or 8.5" x 11"
(Letter). When Paper type is set to Plain, borderless printing will be disabled even when
Layout is set to Borderless.
*5
You may not be able to purchase some Canon genuine papers depending on the country
or region of purchase.
*6 When printing on 8" x 10" / 203.2 x 254.0 mm paper, select 8" x 10" / 20 x 25 cm for Paper
size and Default for Paper type.
* Select the media type in the PictBridge settings screen on the machine as follows.
– Photo Paper Plus Glossy II (PP-201): Photo Plus Glossy II
– Photo Paper Plus Semi-gloss (SG-201): Plus Semi-gloss
For details, see “Setting on the Machine” on page 55.
*1
Printing Photographs Directly from a PictBridge Compliant Device
53
*7
Exclusively used to print photo stickers. When printing on sticker paper, select 4" x 6" / 10
x 15 cm for Paper size and Photo for Paper type. Do not set Layout to Borderless.
z Layout Setting
Various layout options are available.
z Bordered/Borderless: You can select whether or not to print an image with a border.
z N-up: You can use this option when printing on sticker paper, or A4- or Letter-sized paper.
Sticker paper: When you select 4" x 6" / 10 x 15 cm for Paper size, you can print 16 images
on a single sheet of paper.
A4- or Letter-sized paper: When you select A4 or 8.5" x 11" (Letter) for Paper size, you can
print 4 images on a single sheet of paper.
z Shooting Info (Exif Data)*1: You can print shooting info (Exif Data) along with the image. The
following two options are available.
1-up*2: Prints the shooting info (Exif Data) in the margin of selected individual images.
20-up*3: Prints 20 images specified with DPOF*4 and their shooting info (Exif Data) in list
format on a single sheet of paper.
z 35 mm Film Style Layout (Contact Printing Layout)*1, *3: You can print the multiple images
specified with DPOF*4 in a list
format that looks like a negative film.
Besides the above options, you can also specify to print an index of images in the DPOF*4 print
settings menu.
*1
Can be selected only on certain Canon-brand PictBridge compliant devices.
*2
You can use this option only when 4" x 6" / 10 x 15 cm, 5" x 7", 8" x 10" / 20 x 25 cm, A4, or
8.5" x 11" (Letter) is selected for Paper size.
*3
You can use this option only when A4 or 8.5" x 11" (Letter) is selected for Paper size.
*4
DPOF (Digital Print Order Format) is a standard format to record the specified information
regarding images, such as which image or number of copies to print.
z Date/File No. Print Setting
You can specify whether the date and/or file number will be printed.
Note
z If the images already have dates superimposed when shot, set this PictBridge setting item to
Off. If you select Date, File No., or Both, the date and/or file number will be printed over the
date printed by the device’s function.
z Depending on the paper size and layout, the date will only be printed even when Both is
selected.
z Image Optimize Setting
You can select the optimization method to obtain high print quality.
When you select Default, the most suitable correction for each photo is made using the Auto
image fix function of the machine. See “Setting on the Machine” on page 55.
When you select On, photos are optimized for printing using the Photo optimizer pro function.
If you are using a Canon-brand PictBridge compliant device, the following additional options may
be available, depending on the model.
–
–
–
–
54
Vivid makes green and blue more lively.
NR (Noise Reduction) reduces the noise on blue areas like the sky as well as on black areas.
Face brightens a darkened face on the photo taken against the light.
Red-Eye corrects red eyes in portraits caused by flash photography.
Printing Photographs Directly from a PictBridge Compliant Device
z Trimming Setting
You can select an area to print.
„ Setting on the Machine
This section describes the PictBridge print settings on the machine.
Set the print settings to Default on the PictBridge compliant device when you want to print
according to the settings on the machine.
z Displaying the PictBridge Settings Screen and Specifying the Settings
Note
When a PictBridge compliant device is connected to the machine, the PictBridge settings screen
can also be displayed by pressing the Settings button.
(1) Turn on the machine.
(2) Press the Menu button.
(3) Press the [ or ] button to select Maintenance/settings, then press the OK button.
(4) Press the [ or ] button to select Device settings, then press the OK button.
(5) Press the { or } button to select PictBridge settings, then press the OK button.
(6) Use the {, }, [, or ] button to select the tab.
(7) Use the { or } button to select the item to set.
(8) Use the [ or ] button to change the setting.
(9) Repeat steps (6) to (8) to specify the setting.
(10) After finishing all settings you need, press the OK button.
Printing Photographs Directly from a PictBridge Compliant Device
55
z Setting Items
No.
Setting Item
Description
Corresponding
Setting of PictBridge
Compliant Devices*1
(1)
Page size
Select the page size, when printing
directly from a PictBridge compliant
device.
Paper size
(2)
Media type
Select the media type, when printing
directly from a PictBridge compliant
device.
Paper type
(3)
Print quality
Select the print quality, when printing
directly from a PictBridge compliant
device.
–
(4)
Border
Select bordered or borderless print.
Layout
(5)
Auto image fix*2
Automatically corrects the brightness, Image optimize
contrast, and color hue of a photo.
(6)
Red eye correction
Corrects red eyes in portraits caused
by flash photography.
(7)
Vivid photo
Makes green and blue more lively.
(8)
Photo optimizer pro Automatically optimizes brightness
and tone of a photo.
(9)
Noise reduction
Reduces the noise on blue areas like
the sky as well as on black areas.
(10)
Face brightener
Brightens a darkened face on the
photo taken against the light.
(11)
Image optimizer
Corrects and smooths the jagged
contours for printing.
(12)
Brightness
Adjust brightness.
(13)
Contrast
Adjust contrast.
(14)
Color hue
Adjust color hue. For example, you
can increase red or yellow to adjust
the skin tone.
(15)
Effects
Applies special effects to the photo,
such as printing in sepia tones or with
a sketch illustration like effect.
*1
*2
56
Set the items in this column to Default on the PictBridge compliant device when you want
to make settings on the machine.
When Auto image fix ON is selected, the scene or person’s face of a shot photo is
recognized and the most suitable correction for each photo is made automatically. It makes
a darkened face by backlight brighter to print. It also analyzes a scene such as scenery,
night scene, person, etc. and corrects each scene with the most suitable color, brightness,
or contrasts automatically to print.
When Auto image fix OFF is selected, you can specify the items (6) to (15).
Printing Photographs Directly from a PictBridge Compliant Device
Faxing
Preparing the Machine for Fax
Typical examples of connecting the machine are described below. The machine cannot send/receive
faxes if the connection is incorrect. Connect the machine correctly.
Important
If the Power Disconnects Unexpectedly
If there is a power failure or if you accidentally disconnect the power cord, the date/time settings as well as
all documents stored in memory will be lost. User data and speed dialing settings are retained.
If the power disconnects, the following will apply:
z You will not be able to send or receive faxes or make copies.
z When you are connecting the telephone or answering machine, whether or not you can use it depends
upon your telephone line, telephone, or answering machine.
„ Methods of Connecting the Machine to an Analog Line
z Connecting the Machine without Telephone or Answering Machine
(A)
(A) Telephone line (analog)
z Connecting a Telephone or Answering Machine Directly
(A)
(A) Telephone or answering machine
Note
Before connecting a telephone or answering machine, remove the Telephone connector cap.
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57
Important
Do not connect the machine and external devices in parallel to the same telephone line using a
distribution adapter (B). The machine may not operate properly.
(B)
z Connecting a Telephone or Answering Machine via a Computer
(B)
(A)
(A) Computer
(B) Telephone or answering machine
Note
Before connecting a telephone or answering machine, remove the Telephone connector cap.
For Users in the UK
If the connector of the external device cannot be connected to the jack on the machine, you will
need to purchase a B.T. adapter to connect as follows:
Connect the external device line to the B.T. adapter, then connect the B.T. adapter to the
jack.
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„ Methods of Connecting to the Various Lines
The following are some basic connection schemes that apply when you are connecting to a nonanalog telephone line. These are examples and could not be guaranteed to suit every
connecting condition. For details, refer to the instruction manual supplied with the network
device (control devices such as an xDSL (Digital Subscriber Line) modem or terminal adapter)
you are connecting to this machine.
z Connecting to an xDSL
(A)
(B)
(C)
(D)
(A) Digital Subscriber Line
(B) Splitter
(C) xDSL modem (splitter may be built-in to the modem)
(D) Computer
Note
z When connecting to the xDSL line, select the same line type as you are subscribing in
Telephone line type.
z Before connecting a telephone or answering machine, remove the Telephone connector cap.
Important
Do not branch the telephone line before the splitter (wall side). And also, do not connect splitters in
parallel. The machine may not be able to operate properly.
z Connecting to an ISDN Line
For details on ISDN (Integrated Service Digital Network) connection and settings, refer to the
manuals supplied with your terminal adapter or dial-up router.
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59
„ Setting the Telephone Line Type
Before using your machine, make sure you set the correct telephone line type for your telephone
line. If you are unsure of your telephone line type, contact your telephone company. For ISDN or
xDSL connections, contact the telephone company or service provider to confirm your line type.
Note
z Rotary pulse is not supported depending on the selected country in the Country select menu.
The Telephone line type menu will not be displayed in such country.
z You can print the User’s data list to check the current setting. See “Printing the User’s Data List”
on page 104.
1
Display the FAX menu screen.
(1) Press the FAX button, then press the Menu button.
The FAX menu screen is displayed.
2
Display the Device settings screen.
(1) Use the [ or ] button to select Maintenance/settings, then press the OK button.
The Maintenance/settings screen is displayed.
(2) Use the [ or ] button to select Device settings, then press the OK button.
The Device settings screen is displayed.
3
Display the User settings screen.
(1) Use the { or } button to select FAX settings, then press the OK button.
The FAX settings screen is displayed.
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(2) Use the { or } button to select User settings, then press the OK button.
The User settings screen is displayed.
4
Display the Telephone line type screen.
(1) Use the { or } button to select Telephone line type, then press the OK button.
The Telephone line type screen is displayed.
5
Select the telephone line type.
(1) Use the { or } button to select the telephone line type, then press the OK button.
Rotary pulse:
Suitable for pulse dialing.
Touch tone:
Suitable for tone dialing.
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Registering Sender Information
A fax you receive may have information, such as the sender’s name or the company name, the
sender’s phone or fax number, and the date and time of the transmission, printed in small type at the
top of each page. Such sender information is called Transmit Terminal Identification, or TTI.
You can register the TTI in this machine, so that the recipient of the fax will know who sent it, and
when it was sent.
Below is an example of how your sender information would print on a fax sent from your machine:
04/10/2008 15:33 FAX 123 4567
SENDER’S NAME
RECIPIENT’S NAME
XXXXXXX
(A)
(B)
THE SLEREXE COMPANY LIMITED
SAPORS LANE•BOOLE•DORSET•BH25 8ER
TELEPHONE BOOLE (945 13) 51617 – FAX 1234567
Our Ref. 350/PJC/EAC
(C)
(D)
(E)
(A) Date and time of transmission
(B) Sender’s fax/telephone number
(C) Sender’s name
(D) Displays the recipient’s name when sending from one-touch or coded speed dial.
(E) Page number
Note
z When sending a fax in black & white, you can set the sender information to print inside or outside the
image area. Refer to “TTI position” in “Device Settings” of the User’s Guide on-screen manual.
z For color sending, the sender information is printed inside the print area and the recipient’s name is not
printed.
z You can select FAX or TEL to be displayed in front of the number. Refer to “TTI position” in “Device
Settings” of the User’s Guide on-screen manual.
z Three date display formats are available. For details on the date format settings, refer to “Date display”
in “Device Settings” of the User’s Guide on-screen manual.
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„ Guidelines for Entering Numbers, Letters, and Symbols
The following characters are assigned to the Numeric buttons.
Button
Uppercase letter mode
Lowercase letter mode
Number mode
2
ABCÅÄÁÀÃÂÆÇ
abcåäáàãâæç
2
3
DEFËÉÈÊ
defëéèê
3
4
GH I Ï Í Ì Î
gh i ï í ì î
4
5
JKL
jkl
5
6
MNOÑØÖÓÒÕÔ
mnoñøöóòõô
6
7
PQRSÞ
pqrsþ
7
8
TUVÜÚÙÛ
tuvüúùû
8
9
WXYZÝ
wxyzý
1
1
9
0
0
-.SP*
#
#!",;:^`_=/|'?$@%&+()[]{}<>
Press the Tone ( ) button to switch to uppercase letter mode (:A), lowercase
letter mode (:a), or number mode (:1).
*
SP indicates a space.
Follow the procedure below to enter letters and numbers when you register names and fax/
phone numbers for the sender information or a speed dial.
1
Press the Tone ( ) button to switch to uppercase letter mode (:A), lowercase letter
mode (:a), or number mode (:1).
You can see what mode you are in by the character displayed to the right of Unit name,
Name, or Group name.
Example: uppercase letter mode
Note
Here describes the one-touch speed dial registration. To display the One-touch speed dial
screen, see “Registering One-Touch Speed Dial” on page 71.
2
Use the Numeric buttons to enter a character.
Press the button repeatedly until the character you want to enter appears.
z To enter a character that is assigned to the same button as the previous entry (e.g., to
enter “A” after “C”):
Press the ] button, then press the same Numeric button.
z To enter a space:
Press the ] button twice. In number mode, press the ] button once.
z To delete a character:
Press the [ button.
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63
z To delete an entire entry:
Press and hold the [ button.
„ Entering the Date and Time
Note
z Three date display formats are available: YYYY/MM/DD, MM/DD/YYYY, and DD/MM/YYYY. For
details on the date format settings, refer to “Date display” in “Device Settings” of the User’s
Guide on-screen manual.
z When the machine is connected to a computer with the MP Drivers installed, the date and time
setting will be copied from the computer to the machine. As long as the date and time is set
accurately on your computer, you do not need to set it on the machine.
z If you disconnect the power cord or when there is a power failure, the date and time setting on
the machine will be reset. When you connect the machine to a computer with the MP Drivers
installed, the setting will be copied to the machine once again.
1
Display the FAX menu screen.
(1) Press the FAX button, then press the Menu button.
The FAX menu screen is displayed.
2
Display the Device settings screen.
(1) Use the [ or ] button to select Maintenance/settings, then press the OK button.
The Maintenance/settings screen is displayed.
(2) Use the [ or ] button to select Device settings, then press the OK button.
The Device settings screen is displayed.
3
Display the User settings screen.
(1) Use the { or } button to select FAX settings, then press the OK button.
The FAX settings screen is displayed.
(2) Use the { or } button to select User settings, then press the OK button.
The User settings screen is displayed.
4
Display the Date/time setting screen.
(1) Use the { or } button to select Date/time setting, then press the OK button.
The Date/time setting screen is displayed.
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5
Enter the date and time.
(1) Use the Numeric buttons to enter the date and time (in 24-hour format), then press the
OK button.
Enter only the last two digits of the year.
Note
If you misentered the date and time, press the [ or ] button to move the cursor under the number
to enter the correct number.
6
Press the OK button to finalize your setting.
The display returns to the User settings screen.
„ Setting Daylight Saving Time (Summer Time)
Some countries adopt the daylight saving time (summer time) system that shifts the clock time
forward or back at certain periods of the year.
You can set your machine to automatically change the time by registering the day and time that
daylight saving (summer time) begins and ends.
Important
Summer time setting is not set according to the latest information of all of the countries or regions
by default. You need to change the default setting according to the latest information of your
country or region.
Note
This setting may not be available depending on the country or region of purchase.
1
Display the FAX menu screen.
(1) Press the FAX button, then press the Menu button.
The FAX menu screen is displayed.
2
Display the Device settings screen.
(1) Use the [ or ] button to select Maintenance/settings, then press the OK button.
The Maintenance/settings screen is displayed.
(2) Use the [ or ] button to select Device settings, then press the OK button.
The Device settings screen is displayed.
3
Display the User settings screen.
(1) Use the { or } button to select FAX settings, then press the OK button.
The FAX settings screen is displayed.
(2) Use the { or } button to select User settings, then press the OK button.
The User settings screen is displayed.
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4
Display the Summer time setting screen.
(1) Use the { or } button to select Summer time setting, then press the OK button.
The Summer time setting screen is displayed.
5
Enable summer time.
(1) Use the { or } button to select ON to enable summer time, then press the OK button.
To disable summer time, select OFF.
6
Set the date and time that summer time starts.
(1) Use the { or } button to select Start date/time, then press the OK button.
(2) Use the { or } button to select the month when summer time starts, then press the OK
button.
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(3) Use the { or } button to select the week when summer time starts, then press the OK
button.
(4) Use the { or } button to select the day of the week when summer time starts, then
press the OK button.
(5) Use the Numeric buttons to enter the time (in 24-hour format) when summer time starts,
then press the OK button.
Precede single digits with a zero.
The summer time start date/time is set.
7
Set the date and time that summer time ends.
(1) Use the { or } button to select End date/time, then press the OK button.
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(2) Use the { or } button to select the month when summer time ends, then press the OK
button.
(3) Use the { or } button to select the week when summer time ends, then press the OK
button.
(4) Use the { or } button to select the day of the week when summer time ends, then press
the OK button.
(5) Use the Numeric buttons to enter the time (in 24-hour format) when summer time ends,
then press the OK button.
Precede single digits with a zero.
The summer time end date/time is set.
8
68
Press the FAX button.
Faxing
„ Registering Your Fax/Telephone Number and Name
(Sender Information)
Important
Before sending a fax, be sure to enter your fax/telephone number in Unit TEL in the Unit name/
TEL registr. screen. (for US only)
1
Display the FAX menu screen.
(1) Press the FAX button, then press the Menu button.
The FAX menu screen is displayed.
2
Display the Device settings screen.
(1) Use the [ or ] button to select Maintenance/settings, then press the OK button.
The Maintenance/settings screen is displayed.
(2) Use the [ or ] button to select Device settings, then press the OK button.
The Device settings screen is displayed.
3
Display the User settings screen.
(1) Use the { or } button to select FAX settings, then press the OK button.
The FAX settings screen is displayed.
(2) Use the { or } button to select User settings, then press the OK button.
The User settings screen is displayed.
4
Display the Unit name/TEL registr. screen.
(1) Use the { or } button to select Unit name/TEL registr., then press the OK button.
The Unit name/TEL registr. screen is displayed.
5
Enter your name.
(1) Use the Numeric buttons to enter your name (max. 24 characters, including spaces),
then press the OK or } button.
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Note
For details on how to enter or delete characters, see “Guidelines for Entering Numbers, Letters,
and Symbols” on page 63.
6
Enter your fax/telephone number.
(1) Use the Numeric buttons to enter your fax/telephone number (max. 20 digits, including
spaces).
To enter a plus sign (+) before the number, press the # button.
Note
z For details on how to enter or delete numbers, see “Guidelines for Entering Numbers, Letters,
and Symbols” on page 63.
z You can print the User’s data list to confirm the sender information you have registered. See
“Printing the User’s Data List” on page 104.
7
Press the OK button to finalize your setting.
The display returns to the User settings screen.
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Registering Recipients for the Speed Dial
Speed dial allows you to dial fax/telephone numbers by simply pressing a few buttons. The following
speed dial methods are available:
z One-touch Speed Dial
Register a fax/telephone number for one-touch speed dial. To dial the number, simply press
the One-Touch Speed Dial button (01 to 08) assigned that number. You can register up to
eight destinations.
z Coded Speed Dial
Register a fax/telephone number for coded speed dial. To dial the number, press the Coded
Dial button, then enter the two-digit code assigned that number, or use the {, }, [, or ]
button to select it. You can register up to 100 (00 to 99) destinations.
z Group Dial
Register two or more registered one-touch or coded speed dial numbers for group dial. You
can send the same document to all members in that group.
„ Registering One-Touch Speed Dial
Before you can use one-touch speed dial, you need to register the recipients’ numbers.
1
Display the FAX menu screen.
(1) Press the FAX button, then press the Menu button.
The FAX menu screen is displayed.
2
Display the TEL number registration screen.
(1) Use the [ or ] button to select TEL number registration, then press the OK button.
The TEL number registration screen is displayed.
3
Display the One-touch speed dial screen.
(1) Use the { or } button to select One-touch speed dial, then press the OK button.
The One-touch speed dial screen is displayed.
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4
Register the recipient’s name and number to a one-touch speed dial.
(1) Use the { or } button to select an unoccupied one-touch speed dial (01 to 08), then
press the OK button.
Note
You can also select a button by pressing the One-Touch Speed Dial button (01 to 08).
(2) Use the Numeric buttons to enter a name for the one-touch speed dial (max. 16
characters, including spaces), then press the OK or } button.
(3) Use the Numeric buttons to enter the fax/telephone number (max. 60 digits (40 digits for
Korea), including spaces) you want to register.
Note
z For details on how to enter or delete characters or numbers, see “Guidelines for Entering
Numbers, Letters, and Symbols” on page 63.
z Press the Redial/Pause button to enter a pause.
z Press the Tone ( ) button to enter a tone.
5
Press the OK button to finalize registration.
Note
z To register another recipient’s name and number to the one-touch speed dial, repeat the
procedure in step 4.
z Use the destination labels provided with your machine to label the One-Touch Speed Dial
button (01 to 08) with the recipients’ names.
z For a list of the recipients you have registered, print the one-touch speed dial list. See “Printing
a List of the Registered Destinations” on page 78.
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„ Registering Coded Speed Dial
Before you can use coded speed dial, you need to register the recipients’ numbers.
1
Display the FAX menu screen.
(1) Press the FAX button, then press the Menu button.
The FAX menu screen is displayed.
2
Display the TEL number registration screen.
(1) Use the [ or ] button to select TEL number registration, then press the OK button.
The TEL number registration screen is displayed.
3
Display the Coded speed dial screen.
(1) Use the { or } button to select Coded speed dial, then press the OK button.
The Coded speed dial screen is displayed.
4
Register the recipient’s name and number to a coded speed dial code.
(1) Use the Numeric buttons (A) or the {, }, [, or ] button (B) to select an unoccupied
speed dial code (00 to 99), then press the OK button.
(A)
(B)
(2) Use the Numeric buttons to enter a name for the coded speed dial code (max. 16
characters, including spaces), then press the OK or } button.
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73
(3) Use the Numeric buttons to enter the fax/telephone number (max. 60 digits (40 digits for
Korea), including spaces) you want to register.
Note
z For details on how to enter or delete characters or numbers, see “Guidelines for Entering
Numbers, Letters, and Symbols” on page 63.
z Press the Redial/Pause button to enter a pause.
z Press the Tone ( ) button to enter a tone.
5
Press the OK button to finalize registration.
Note
z To register another recipient’s name and number to the coded speed dial code, repeat the
procedure in step 4.
z For a list of the recipients you have registered, print the coded speed dial list. See “Printing a
List of the Registered Destinations” on page 78.
„ Registering Group Dial
To send the same document to several recipients, select numbers you registered to one-touch
speed dial or coded speed dial and register them to a group dial.
1
Display the FAX menu screen.
(1) Press the FAX button, then press the Menu button.
The FAX menu screen is displayed.
2
Display the TEL number registration screen.
(1) Use the [ or ] button to select TEL number registration, then press the OK button.
The TEL number registration screen is displayed.
3
Display the Group dial screen.
(1) Use the { or } button to select Group dial, then press the OK button.
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(2) Use the { or } button to select One-touch or Coded speed dial, then press the OK
button.
Note
You can register a group either under an unoccupied one-touch speed dial or coded speed dial
code.
4
Select a one-touch speed dial or coded speed dial code under which you want to
register the group.
z To register a group under a one-touch speed dial:
(1) Use the { or } button to select an unoccupied one-touch speed dial (01 to 08), then
press the OK button.
z To register a group under a coded speed dial code:
(1) Use the Numeric buttons (A) or the {, }, [, or ] button (B) to enter an unoccupied
coded speed dial code (00 to 99), then press the OK button.
(A)
(B)
5
Register the group’s name.
(1) Use the Numeric buttons to enter a name for the group (max. 16 characters, including
spaces), then press the OK or } button.
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Note
z For details on how to enter or delete characters, see “Guidelines for Entering Numbers, Letters,
and Symbols” on page 63.
z Groups will appear on the Group dial list by the names you enter in this step.
6
Enter the one-touch speed dial or coded speed dial code you want to register in the
group.
z To enter a one-touch speed dial entry:
Press the One-Touch Speed Dial button (01 to 08).
z To enter a coded speed dial entry:
Press the Coded Dial button, use the Numeric buttons or the {, }, [, or ] button to enter
the coded speed dial code to register for the group dial, then press the OK button.
Note
z To continue registering one-touch speed dial or coded speed dial code to the group, repeat this
step.
z You can only enter numbers that have already been registered for one-touch or coded speed
dial (i.e. you cannot enter the fax/telephone numbers with the Numeric buttons).
z To review the numbers you have entered, use the { or } button.
z To delete the numbers you have entered, use the { or } button to select one-touch or coded
speed dial code, then press the [ button.
7
Press the OK button to finalize registration.
Note
z To register another group, repeat the procedure from steps 4 to 6.
z For a list of the entries you have made, print the group dial list. See “Printing a List of the
Registered Destinations” on page 78.
„ Changing Registered Information
To change information registered for the speed dial, follow the procedure below.
1
Display the FAX menu screen.
(1) Press the FAX button, then press the Menu button.
The FAX menu screen is displayed.
2
Display the TEL number registration screen.
(1) Use the [ or ] button to select TEL number registration, then press the OK button.
The TEL number registration screen is displayed.
3
Select the speed dial to change.
(1) Use the { or } button to select One-touch speed dial, Coded speed dial, or Group
dial to change.
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Note
If Group dial is selected, the screen to select One-touch or Coded speed dial is displayed. See
“Registering Group Dial” on page 74.
4
Select a number to change.
z To change a one-touch speed dial:
Use the { or } button to select a one-touch speed dial (01 to 08) to change, then press the
OK button.
z To change a coded speed dial:
Use the Numeric buttons or the {, }, [, or ] button to select a coded speed dial code to
change, then press the OK button.
z To change a group dial registered to the one-touch speed dial:
Use the { or } button to select the one-touch speed dial (01 to 08) to which the group dial to
change is registered, then press the OK button.
z To change a group dial registered to the coded speed dial:
Use the Numeric buttons or the {, }, [, or ] button to select the coded speed dial code to
which the group dial to change is registered, then press the OK button.
5
6
Use the { or } button to select Edit, then press the OK button.
Edit the information registered.
(1) Use the Numeric buttons to enter the new name (max. 16 characters, including spaces),
then press the OK button.
(2) Use the [ button to delete the number registered, enter the new fax/telephone number
(max. 60 digits (40 digits for Korea), including spaces), then press the OK button.
„ Deleting Registered Information
To delete information registered for the speed dial, follow the procedure below.
1
Display the FAX menu screen.
(1) Press the FAX button, then press the Menu button.
The FAX menu screen is displayed.
2
Display the TEL number registration screen.
(1) Use the [ or ] button to select TEL number registration, then press the OK button.
The TEL number registration screen is displayed.
3
Select the speed dial to delete.
(1) Use the { or } button to select One-touch speed dial, Coded speed dial, or Group
dial to delete.
Note
If Group dial is selected, the screen to select One-touch or Coded speed dial is displayed. See
“Registering Group Dial” on page 74.
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4
Select a number to delete.
z To delete a one-touch speed dial:
Use the { or } button to select a one-touch speed dial (01 to 08) to delete, then press the
OK button.
z To delete a coded speed dial:
Use the Numeric buttons or the {, }, [, or ] button to select a coded speed dial code to
delete, then press the OK button.
z To delete a group dial registered to the one-touch speed dial:
Use the { or } button to select the one-touch speed dial (01 to 08) to which the group dial to
delete is registered, then press the OK button.
z To delete a group dial registered to the coded speed dial:
Use the Numeric buttons or the {, }, [, or ] button to select the coded speed dial code to
which the group dial to delete is registered, then press the OK button.
5
6
Use the { or } button to select Delete, then press the OK button.
Use the { or } button to select Yes, then press the OK button.
„ Printing a List of the Registered Destinations
You can print a list of the recipients registered for the speed dial. You may want to keep the list
near your machine to refer to it when dialing.
1
Load paper.
See “Loading Printing Paper” on page 20.
2
Display the FAX menu screen.
(1) Press the FAX button, then press the Menu button.
The FAX menu screen is displayed.
3
Display the Print reports/lists screen.
(1) Use the [ or ] button to select Print reports/lists, then press the OK button.
The Print reports/lists screen is displayed.
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4
Select the speed dial to print the list.
(1) Use the { or } button to select Telephone number list, then press the OK button.
The Telephone number list screen is displayed.
(2) Use the { or } button to select One-touch speed dial, Coded speed dial, or Group
dial, then press the OK button.
5
Print the speed dial list.
z If you selected One-touch speed dial or Coded speed dial
(1) Use the { or } button to select whether to print the list in numerical order of the speed
dial buttons or codes, or in alphabetical order of the registered names.
– Yes:
Prints the list in alphabetical order of the registered names.
– No:
Prints the list in numerical order of the speed dial buttons or codes.
z If you selected Group dial
(1) Use the { or } button to select Yes, then press the OK button.
– Yes:
Prints the speed dial list.
– No:
Returns to the Telephone number list screen.
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Sending Faxes
„ Flow of Sending Faxes
The operation flow of sending faxes is as follows.
Important
A PBX (Private Branch Exchange) is an on-site telephone switchboard. If your machine is
connected through a PBX or other telephone switching systems, you have to dial the outside line
access number first, and then the number of the party you are calling.
Step 1
Load the original to send on the Platen Glass or in the ADF.
See “Handling the Original Document” on page 16.
Step 2
Adjust the image quality (Fax resolution) and density (Scan contrast).
See “Adjusting the Image Quality (Fax resolution)” on page 81 and “Adjusting the Density (Scan
contrast)” on page 81.
Step 3
Dial using the speed dial.
Important
If the machine is connected to PBX or another telephone switching system, you cannot use the
speed dial.
Step 4
Send faxes.
z Using the Platen Glass
(1) Press the Color or Black button.
If you have only one page of original, go to step (3).
(2) Load the next page on the Platen Glass and press the Color or Black button. In the
same way, repeat this procedure until all originals are loaded.
(3) Press the OK button to send the fax.
z Using the ADF
(1) Press the Color or Black button.
The machine starts sending.
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„ Before Sending Faxes
z Adjusting the Image Quality (Fax resolution)
You can adjust the image quality (fax resolution) of the original you send. The higher you set the
image quality setting, the better the output quality will be at the other end, but the longer it will
take for the transmission. Adjust the image quality according to the type of original you are
sending.
1
2
3
4
Press the FAX button, then press the FAX Quality button.
Use the { or } button to select FAX resolution.
Use the [ or ] button to select the image quality.
Standard:
Suitable for text-only documents.
Fine:
Suitable for fine-print documents.
Photo:
Suitable for photographs.
Press the OK button.
z Adjusting the Density (Scan contrast)
Contrast is the degree of difference between light and dark. Increasing the scan contrast
thickens the whole fax image, or light penciled texts and such can be thickened.
1
2
3
Press the FAX button, then press the FAX Quality button.
Use the { or } button to select Scan contrast.
Use the [ or ] button to select the scan contrast.
Pressing the [ button decreases the contrast, and pressing the ] button increases the
contrast.
4
Press the OK button.
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„ Sending Faxes
This section describes methods of sending faxes and dialing functions of the machine.
z Sending a Fax using the Numeric Buttons
z Sending a Fax after Speaking on Telephone
z Sending a Fax using the Speed Dial
z Sending Same Documents to Several Recipients (Sequential Broadcasting)
z Preparing for Faxing
1
2
Turn on the machine.
Load the original on the Platen Glass or in the ADF.
Important
When sending a double-sided document, set the document on the Platen Glass. You cannot scan
double-sided documents from the ADF.
Note
For details on the types and conditions of originals which you can fax, see “Handling the Original
Document” on page 16.
3
Press the FAX button.
Confirm that the FAX button is lit and the FAX standby screen is displayed.
4
Adjust fax settings as necessary.
See “Before Sending Faxes” on page 81.
z Sending a Fax using the Numeric Buttons
1
2
Use the Numeric buttons to dial the recipient’s number.
Press the Color button for color sending, or the Black button for black & white
sending.
Important
Color sending requires that the recipient’s fax machine supports color faxing.
z When the document was loaded on the Platen Glass:
(1) When the following message is displayed, load the next page on the Platen Glass.
If you have only one page of original to scan, press the OK button to start scanning.
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Faxing
(2) Press the same button as you pressed in step 2.
Note
If you pressed the Black button in step 2, a colored original will be sent in black & white.
(3) Repeat the procedure from steps (1) to (2) to scan all pages of the document.
(4) Press the OK button.
The machine starts sending.
z When the document was loaded in the ADF:
The machine scans the document automatically and starts sending.
Note
z To cancel sending a fax, press the Stop/Reset button. To cancel sending a fax while it is being
sent, press the Stop/Reset button, then follow the instructions on the LCD.
z If documents remain in the ADF after pressing the Stop/Reset button during scanning,
“Document in ADF. Press OK to discharge document.” appears on the LCD. Press the OK
button so that the remaining document is automatically fed out.
z In case the machine was not able to send a fax, such as when the recipient’s line was busy,
your machine is equipped with the function to automatically redial the number after a specified
interval. Automatic redialing is enabled by default. See “Automatic Redialing” on page 87.
To cancel automatic redialing, wait until the machine starts redialing, then press the Stop/Reset
button.
z Sending a Fax after Speaking on Telephone
Send a fax manually after speaking on telephone if you want to speak to the recipient before
sending a fax, or if the recipient does not have a fax machine that can receive automatically.
Important
z With manual sending, you cannot use the Platen Glass to load documents.
z To speak to the recipient before sending a fax, you need to connect a telephone to your
machine. See “Preparing the Machine for Fax” on page 57.
z Dialing with using the Hook button
1
2
Press the Hook button.
Use the Numeric buttons to dial the recipient’s fax/telephone number.
Note
You can also dial using the one-touch speed dial or coded speed dial.
See “Sending a Fax using the Speed Dial” on page 85.
3
Lift the handset of the telephone connecting to the machine, then speak to the
recipient.
Note
If you hear a high-pitched signal instead of the recipient’s voice, go to step 5.
4
5
Ask the recipient to operate the recipient’s fax machine to receive faxes.
When you hear a high-pitched signal, press the Color button for color sending, or
the Black button for black & white sending.
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Important
Color sending is available only when the recipient’s fax machine supports color faxing.
6
Hang up the handset.
Note
z To cancel sending a fax, press the Stop/Reset button. To cancel sending a fax while it is being
sent, press the Stop/Reset button, then follow the instructions on the LCD.
z If documents remain in the ADF after pressing the Stop/Reset button during scanning,
“Document in ADF. Press OK to discharge document.” appears on the LCD. Press the OK
button so that the remaining document is automatically fed out.
z Dialing with using the telephone connecting to the machine
1
2
3
Lift the handset of the telephone connecting to the machine.
Use the telephone to dial the recipient’s fax/telephone number.
Speak to the recipient.
Note
If you hear a high-pitched signal instead of the recipient’s voice, go to step 5.
4
5
Ask the recipient to operate the recipient’s fax machine to receive faxes.
When you hear a high-pitched signal, press the Color button for color sending, or
the Black button for black & white sending.
Important
Color sending is available only when the recipient’s fax machine supports color faxing.
6
Hang up the handset.
Note
z To cancel sending a fax, press the Stop/Reset button. To cancel sending a fax while it is being
sent, press the Stop/Reset button, then follow the instructions on the LCD.
z If documents remain in the ADF after pressing the Stop/Reset button during scanning,
“Document in ADF. Press OK to discharge document.” appears on the LCD. Press the OK
button so that the remaining document is automatically fed out.
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z Sending a Fax using the Speed Dial
Registering fax or telephone numbers in speed dials enables you to send faxes easily.
1
Dial the recipient’s number.
z To send using the one-touch speed dial:
Press the One-Touch Speed Dial button (01 to 08) assigned the number you want to dial.
z To send using the coded speed dial:
Press the Coded Dial button, use the Numeric buttons or the {, }, [, or ] button to enter
the two-digit code (00 to 99) assigned the number you want to dial, then press the OK button.
z To send using the group dial:
Press the One-Touch Speed Dial button, or after pressing the Coded Dial button, use the
Numeric buttons or the {, }, [, or ] button to enter the two-digit code (00 to 99) assigned
the group you want to dial, then press the OK button.
2
Press the Color button for color sending, or the Black button for black & white
sending.
See “Sending a Fax using the Numeric Buttons” on page 82.
Important
Color sending requires that the recipient’s fax machine supports color faxing.
Note
z To cancel sending a fax, press the Stop/Reset button. To cancel sending a fax while it is being
sent, press the Stop/Reset button, then follow the instructions on the LCD.
z If documents remain in the ADF after pressing the Stop/Reset button during scanning,
“Document in ADF. Press OK to discharge document.” appears on the LCD. Press the OK
button so that the remaining document is automatically fed out.
z In case the machine was not able to send a fax, such as when the recipient’s line was busy,
your machine is equipped with the function to automatically redial the number after a specified
interval. Automatic redialing is enabled by default. See “Automatic Redialing” on page 87.
To cancel automatic redialing, wait until the machine starts redialing, then press the Stop/Reset
button.
z Sending Same Documents to Several Recipients (Sequential
Broadcasting)
Your machine allows you to send the same document to a maximum of 109 recipients in one
operation. You can dial the recipients’ numbers using any of the following dialing methods:
z One-touch speed dial: up to 8 destinations
z Coded speed dial: up to 100 destinations
z Regular dial (using the Numeric buttons) or redial: one destination
You can enter the destinations in any order, but be sure to press the OK button after your entry
with the Numeric buttons.
Note
If you frequently send documents to the same group of recipients, you can group these numbers
for group dialing. This will allow you to send documents to all recipients in the group at the press of
one or a few buttons. See “Registering Group Dial” on page 74.
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1
Enter the recipients’ numbers one by one using the Numeric buttons or speed dial.
z When using One-touch speed dial:
Press the One-Touch Speed Dial button (01 to 08) assigned the number you want to dial.
z When using Coded speed dial:
Press the Coded Dial button, use the Numeric buttons or the {, }, [, or ] button to enter
the two-digit code (00 to 99) assigned the number you want to dial, then press the OK button.
z When using regular dialing:
Use the Numeric buttons to enter the recipient’s number, then press the OK button.
Note
To review the numbers you have entered, use the { or } button.
2
Press the Color button for color sending, or the Black button for black & white
sending.
See “Sending a Fax using the Numeric Buttons” on page 82.
Important
Color sending is available only when the recipient’s fax machine supports color faxing.
Note
z To cancel sequential broadcasting, press the Stop/Reset button. To cancel sending a fax while
it is being sent, press the Stop/Reset button, then follow the instructions on the LCD.
z If documents remain in the ADF after pressing the Stop/Reset button during scanning,
“Document in ADF. Press OK to discharge document.” appears on the LCD. Press the OK
button so that the remaining document is automatically fed out.
z When you press the Stop/Reset button, sending to all recipients will be canceled. You cannot
cancel sending to only one recipient.
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„ Resending Faxes (Redialing a Busy Number)
There are two methods of redialing: Manual redialing and Automatic redialing.
z Automatic Redialing
When sending a document and the recipient’s line is busy, the machine will redial the number
after a specified interval. Automatic redialing is enabled by default.
You can customize the following automatic redialing settings:
z Whether or not your machine redials automatically
z The number of times the machine redials (1 to 10 times)
z The time interval between redials (1 to 99 minutes)
To change the automatic redialing settings, change the Auto redial settings in TX settings
under the FAX settings screen. For details on the automatic redialing settings, refer to “Auto
redial” in “Device Settings” of the User’s Guide on-screen manual.
Note
z The range of values you can set for the automatic redialing settings varies depending on the
country or region of purchase.
z To cancel automatic redialing while redialing is in progress, press the Stop/Reset button.
z To cancel automatic redialing, delete the unsent document from the machine’s memory when
redialing is standing by. For details, see “Deleting a Document in Memory” on page 101.
z Manual Redialing
To redial the fax number last dialed with the Numeric buttons, press the Redial/Pause button.
Note
z For details on sending faxes, see “Sending a Fax using the Numeric Buttons” on page 82.
z To cancel manual redialing, press the Stop/Reset button.
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Using Useful Sending Functions
„ Using the Information Services
You can use many information services such as banks, airline reservations, or hotel
reservations. These services require tone dialing for their services, so that you need to
temporarily switch to tone dialing if your machine is connected to a rotary pulse line.
Important
To use information services, you need to contract with the service providers. For details, contact
the service providers.
z Using the Touch Tone Line
z Using the Hook Button
1
2
3
4
Press the FAX button.
Press the Hook button.
Use the Numeric buttons to dial the number of the information service.
When the recorded message for the information service answers, use the Numeric
buttons to press the number by following the message.
Note
When you talk to him/her, lift the handset of the telephone connecting to the machine.
5
Press the Hook button to finish using the service.
z Using the Telephone Connecting to the Machine
1
2
3
4
5
Press the FAX button.
Lift the handset of the telephone.
Use the telephone to dial the number of the information service.
When the recorded message for the information service answers, use the
telephone to press the number by following the message.
Hang up the handset to finish using the service.
z Using the Rotary Pulse Line
z Using the Hook Button
1
2
3
88
Press the FAX button.
Press the Hook button.
Use the Numeric buttons to dial the number of the information service.
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4
When the recorded message for the information service answers, press the Tone
( ) button to switch to tone dialing.
Note
When you talk to him/her, lift the handset of the telephone connecting to the machine.
5
6
Use the Numeric buttons to press the number by following the message.
Press the Hook button to finish using the service.
z Using the Telephone Connecting to the Machine
1
2
3
4
Press the FAX button.
Lift the handset of the telephone.
Use the telephone to dial the information service.
When the recorded message for the information service answers, use the
telephone to switch to tone dialing.
Note
When you use the telephone connecting the machine to dial the information service, you cannot
use the machine to switch to the tone dialing. For details on how to switch to tone dialing, refer to
the instruction manual supplied with your telephone.
5
6
Use the telephone to press the number by following the message.
Hang up the handset to finish using the service.
„ Sending from Your Computer (Windows only)
If your machine is connected to a computer, you can send faxes using the fax driver from any
application software that has a printing function. For details, refer to the FAX Driver Guide onscreen manual.
„ Sending/Receiving Using ECM
This machine is set to send/receive faxes in ECM (Error Correction Mode). If the recipient’s fax
machine is compatible with ECM, ECM automatically corrects errors and resend the fax.
Note
z If the sender’s or recipient’s fax machine is not compatible with ECM, the fax will be sent/
received in the standard mode.
z You can disable ECM sending/reception. Refer to “ECM TX” and “ECM RX” in “Device Settings”
of the User’s Guide on-screen manual.
z Transmission may take longer when ECM is enabled.
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Receiving Faxes
„ Flow of Receiving Faxes
The operation flow of receiving faxes is as follows:
Step 1
Select a receive mode.
See “Selecting a Receive Mode” on page 90.
Step 2
Load A4, Letter, or Legal-sized paper.
See “Loading Printing Paper” on page 20.
Step 3
Confirm the paper settings and adjust them as needed.
See “Changing the Print Settings” on page 96.
Important
z The machine cannot receive faxes when the power is turned off. Press the ON/OFF button to
turn the power on.
z To cancel receiving, press the Stop/Reset button and follow any instructions on the LCD.
„ Selecting a Receive Mode
Select a receive mode according to your needs.
z When you receive mainly faxes and sometimes voice calls:
Select FAX priority mode.
z When you have a dedicated telephone line for fax use only:
Select FAX only mode.
z When you receive mainly voice calls and sometimes faxes:
Select TEL priority mode.
z When you subscribe to a ring pattern detection service provided by your telephone company,
and you want to receive a fax only if the machine detects the pattern for fax:
Select DRPD*1 or Network switch*2.
*1
*2
This setting is only available in US and Canada.
This setting may not be available depending on the country or region of purchase.
Note
If you want to use a single telephone line for faxes and voice calls, you need to connect a
telephone or an answering machine to the External Device Jack of this machine.
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z If You Are Using a Single Telephone Line for Faxes and Voice Calls and
Want to Receive Faxes Automatically:
Select FAX priority mode.
(B)
(A)
(C)
(A) Incoming call
(B) Voice call: The machine will ring. Pick up the handset to answer the call.
(C) Fax: The machine receives faxes automatically.
Note
z The machine does not ring when it receives faxes. It also takes a little time until the machine
rings when the call was a voice call. If you want it to ring immediately, set to TEL priority mode.
z The following settings can be modified to control how your machine handles incoming calls.
Specify the FAX priority mode settings in RX settings under FAX settings. Refer to “FAX
priority mode” in “Device Settings” of the User’s Guide on-screen manual.
– The time the machine takes to determine whether a call is a fax or a voice call
– The time the machine rings when the call was a voice call
– Whether or not the machine receives the fax after the specified ring time has elapsed
z The telephone may not ring depending upon the telephone type.
z If You Want to Receive Only Faxes Automatically with Your Machine, or
Have a Dedicated Telephone Line for Fax Use Only:
Select FAX only mode.
(A)
(B)
(A) Incoming call
(B) Receives faxes automatically.
Note
z The machine does not ring when it receives faxes.
z If you want to use the machine with a telephone or answering machine, connect it to the
machine and change to FAX priority mode or TEL priority mode.
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z If You Are Using a Single Telephone Line for Faxes and Voice Calls and
Use Voice Calls More Frequently:
Select TEL priority mode.
(B)
(C)
(A)
(D)
(A) Incoming call
(B) Voice call: The telephone will ring. Pick up the handset to answer the call.
(C) Fax: The telephone will ring. If you pick up the handset and hear the fax tone, press the FAX
button, then press the Color or Black button to receive the fax.
Note
z If you pick up the handset, the machine may receive the fax without pressing the Color or
Black button.
z If the telephone connecting to the machine is located away from the machine, pick up the
handset of the telephone connecting to the machine and dial 25 (the remote reception ID) to
receive faxes (remote reception). The remote reception is only available for the touch tone dial.
See “Remote Receiving” on page 98. The remote reception can be disabled. Refer to “Remote
RX” in “Device Settings” of the User’s Guide on-screen manual.
(D) When the answering machine responds:
If it is a voice call, the answering machine responds to the call.
If it is a fax call, the machine receives the fax automatically.
Note
z The machine can be set to receive faxes automatically after the telephone rings for a specified
length of time. Set Manual/auto switch in RX settings under FAX settings to ON, and then
specify the automatic reception start time. Refer to “Manual/auto switch” in “Device Settings” of
the User’s Guide on-screen manual.
z Set your answering machine to answering mode and adjust it as follows:
– The entire message should be no longer than 15 seconds.
– In the message, tell your callers how to send a fax.
z If you have subscribed to Duplex Ringing service in Hong Kong, the machine will receive faxes
automatically even if you set the receiving mode of the machine to TEL priority mode.
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z If You Subscribe to a Distinctive Ring Pattern Detection (DRPD) Service
with Your Telephone Company (US and Canada only):
Select DRPD.
(B)
(C)
(A)
(A) Incoming call: The machine judges whether call is voice or fax by the ringing pattern. In the
meanwhile the telephone rings.
(B) Voice call: The telephone continues to ring. Pick up the handset to answer the call.
(C) Fax: The fax is received automatically when the machine detects the registered fax ring
pattern.
Note
If you selected DRPD, you need to select the appropriate ring pattern on the machine. For details,
see “Setting the DRPD Ring Pattern (US and Canada only)” on page 95.
z If You Want the Machine to Automatically Switch between Fax and
Voice Calls by the Call Ring Patterns (Network Switch):
Select Network switch*.
*
This setting may not be available depending on the country or region of purchase.
(B)
(C)
(A)
(A) Incoming call: The machine judges whether call is voice or fax by the ringing pattern. In the
meanwhile the telephone rings.
(B) Voice call: The telephone continues to ring. Pick up the handset to answer the call.
(C) Fax: The fax is received automatically when the machine detects the fax ring pattern.
Note
z The name of this service varies depending on the country or region of purchase.
z To use this feature, you need to subscribe to a compatible service provided by your telephone
company. Contact your telephone company for details.
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„ Setting the Receive Mode
1
Display the FAX menu screen.
(1) Press the FAX button, then press the Menu button.
The FAX menu screen is displayed.
2
Display the Receive mode settings screen.
(1) Use the [ or ] button to select Receive mode settings, then press the OK button.
The Receive mode settings screen is displayed.
3
Select a receive mode.
(1) Use the { or } button to select a receive mode, then press the OK button.
(2) Press the Back button to exit the FAX menu screen.
The selected receive mode (A) will be displayed on the LCD.
(A)
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„ Setting the DRPD Ring Pattern (US and Canada only)
If you subscribe to a Distinctive Ring Pattern Detection service with your telephone company,
your telephone company will assign two or more telephone numbers with distinctive ring patterns
to your single telephone line, allowing you to have different numbers for fax calls and voice calls
using only one telephone line. Your machine will automatically monitor incoming calls based on
the ring pattern, and will automatically receive the fax if the call is a fax call.
To use DRPD, follow the procedure below to set the fax ring pattern that matches the pattern
assigned by your telephone company.
Note
Contact your local telephone company for detailed information on this service.
1
Display the FAX menu screen.
(1) Press the FAX button, then press the Menu button.
The FAX menu screen is displayed.
2
Display the Device settings screen.
(1)
Use the [ or ] button to select Maintenance/settings, then press the OK button.
The Maintenance/settings screen is displayed.
(2) Use the [ or ] button to select Device settings, then press the OK button.
The Device settings screen is displayed.
3
Display the RX settings screen.
(1) Use the { or } button to select FAX settings, then press the OK button.
The FAX settings screen is displayed.
(2) Use the { or } button to select RX settings, then press the OK button.
The RX settings screen is displayed.
4
5
Use the { or } button to select DRPD: Set FAX ring pat., then press the OK
button.
Use the { or } button to select the ring pattern that your telephone company
assigned to your fax number, then press the OK button.
Select from Normal ring, Double ring, Short-short-long, Short-long-short, or Other ring
type.
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„ Changing the Print Settings
The machine prints received faxes to paper from the specified paper source. You can change the
paper settings for printing faxes using the Operation Panel. Set them according to the loaded
paper properly.
Important
z Load Legal-sized paper in the Rear Tray. Only A4 or Letter-sized paper can be fed from the
Cassette.
z If paper of size other than A4, Letter, or Legal is loaded, the received faxes are stored in
memory, then “Check the page size and press OK.” will be displayed. In this case, replace the
paper loaded with A4, Letter, or Legal-sized paper, then press the OK button.
You can also press the Stop/Reset button to close the message and print the stored documents
in memory later.
See “Printing a Document in Memory” on page 99.
z If no paper is loaded in a specified paper source, or paper has run out during printing, the
received faxes are stored in memory, then “There is no paper. Load paper and press OK.” will
be displayed. In this case, load paper in the specified paper source and press the OK button.
You can also press the Stop/Reset button to close the message and print the stored documents
in memory later.
See “Printing a Document in Memory” on page 99.
Note
If the sender sends a document that is larger than Letter-size, such as 11" x17" or Legal-size, the
sender’s machine may send the fax automatically shrunk or divided, or send only a part of the
original.
1
2
Press the FAX button.
Press the Settings button.
The FAX settings screen is displayed.
3
4
Use the { or } button to select the setting item.
Use the [ or ] button to change the setting.
(1)
(2)
(3)
(1) Select the page size from A4, 8.5" x 11" (215 x 279), or 8.5" x 14" (215 x 355).
Note
8.5" x 14" (215 x 355) can only be selected when the Rear Tray is selected as the paper
source.
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(2) The paper type is set to Plain paper.
(3) Select the fax paper source from Cassette, Rear tray, or Auto feed switch.
Note
z When Auto feed switch is selected, paper feeds from the paper source specified by the
Feed Switch. If there is no paper in the specified paper source, the machine automatically
switches to the other paper source.
z When 8.5" x 14" (215 x 355) is selected as the page size, you cannot select a paper
source other than Rear tray.
5
Press the Settings button.
The LCD returns to the FAX standby screen.
„ Setting the Number of Rings for Fax Calls
When FAX priority mode, FAX only mode, or DRPD (US and Canada only) is selected as the
receive mode, you can specify the number of rings for fax calls in Incoming ring in RX settings
under FAX settings.
Refer to “Incoming ring” in “Device Settings” of the User’s Guide on-screen manual.
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Using Useful Receiving Functions
„ Memory Receiving
If the machine receives a fax under one of the following conditions, the machine will not be able
to print the received fax and will store it in its memory. When the problem is resolved as
described, the fax stored in memory is printed automatically.
z Ink has run out while receiving a fax: replace the ink tank.
Note
You can set to print received faxes forcibly even if an ink has run out.
However, a part of contents or all contents of the fax may not be printed since the ink has run out.
And also, the contents of fax will not be stored in memory.
In addition, if ink has already run out, it is recommended that OFF be selected for Auto print
received in RX settings to store the received fax in memory once and print the fax manually after
replacing the ink tank.
Refer to “Auto print received” in “Device Settings” of the User’s Guide on-screen manual.
z Paper has run out while receiving a fax: load the paper and press the OK button.
z Paper other than A4, Letter, or Legal-sized paper is loaded: Load A4, Letter, or Legal-sized
paper, then press the OK button.
z OFF is selected for Auto print received: select ON, and print the faxes stored in memory
from the Memory reference screen. Refer to “Auto print received” in “Device Settings” of the
User’s Guide on-screen manual.
z You pressed the Stop/Reset button to cancel printing of a fax: press the FAX button.
Important
z The machine can store up to approximately 250 pages (approximately 30 documents)* of faxes
in memory.
z If the memory becomes full, the machine cannot receive any more faxes. Print or delete the
originals stored in memory, and make the sender resend the faxes. See “Document Stored in
Memory” on page 99.
* When using ITU-T No.1 chart (Standard mode)
„ Remote Receiving
If the machine is located away from the telephone, pick up the handset of the telephone
connecting to the machine and dial 25 (the remote reception ID) to receive faxes (remote
reception).
z If you use a rotary pulse line, temporarily switch your telephone to tone dialing. For details on
how to switch to tone dialing, refer to the instruction manual supplied with your telephone.
z If you have an answering machine connected to the machine that can carry out remote
control operations, the security code for this function may be the same as the remote
reception ID. In this case, change the remote reception ID in Remote RX ID in Remote RX in
RX settings under FAX settings. Refer to “Remote RX” in “Device Settings” of the User’s
Guide on-screen manual.
Remote reception can be disabled. Refer to “Remote RX” in “Device Settings” of the User’s
Guide on-screen manual.
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Document Stored in Memory
In the following cases, the machine is not able to print the received fax and will automatically store
the fax in its memory:
z Ink has run out while receiving a fax.
z Paper has run out while receiving a fax.
z Paper other than A4, Letter, or Legal-sized paper is loaded.
z OFF is selected for Auto print received.
z You pressed the Stop/Reset button to cancel printing of a received fax.
Important
If you disconnect the power cord, all the documents stored in memory are deleted. Send or print
necessary documents before disconnecting the power cord.
Note
When confirming, printing, or deleting a document stored in memory, you specify it by its transaction
number. If you do not know the transaction number for your target document, print the list of documents
first.
„ Printing a Document in Memory
If the machine was not able to send a fax, or if the machine was not able to print a received fax,
the machine stores the unsent or unprinted fax in its memory. If an error occurred when sending
a fax, they are not stored. You can print a list of stored documents (the memory list) or print a
specified document.
Note
The memory list shows the transaction number of the unsent or unprinted fax (TX/RX NO.),
transaction mode, recipient’s number, and the date and time of the transaction.
1
Load paper.
See “Loading Printing Paper” on page 20.
2
Display the FAX menu screen.
(1) Press the FAX button, then press the Menu button.
The FAX menu screen is displayed.
3
Display the Memory reference screen.
(1) Use the [ or ] button to select Memory reference, then press the OK button.
The Memory reference screen is displayed.
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99
4
Print a specified document or the memory list.
z To print a specified document
(1) Use the { or } button to select Print specified document, then press the OK button.
(2) Use the { or } button to select the transaction number (TX/RX NO.) of the document
you want to print, then press the OK button.
Note
The date and time of transaction and fax/telephone number, and the transaction number are
displayed on a list screen of documents stored in memory.
(A)
(B)
(A) Date and time of transaction and fax/telephone number
(B) Transaction number (TX/RX NO.)
z A transaction number from 0001 to 4999 indicates a document being sent.
z A transaction number from 5001 to 9999 indicates a document being received.
(3) Use the { or } button to select Yes to print the first page only, or No to print all pages of
the document, then press the OK button.
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Faxing
(4) Press the Back button or the Stop/Reset button to close the screen.
To print other documents, repeat the procedure from steps (2) to (3).
z To print the memory list
(1) Use the { or } button to select Print memory list, then press the OK button.
(2) Use the { or } button to select Yes, then press the OK button.
The list of documents stored in memory is printed.
Note
z If there are no documents stored in memory, “There is no document in memory.” is displayed,
and the machine returns to the previous screen.
z In step 3, you can also select Print reports/lists (see “Summary of Reports and Lists” on
page 103) and then Memory list to print the memory list.
z If you have canceled receiving a fax in progress by pressing the Stop/Reset button, the fax may
be printed after the memory list.
„ Deleting a Document in Memory
1
Display the FAX menu screen.
(1) Press the FAX button, then press the Menu button.
The FAX menu screen is displayed.
2
Display the Memory reference screen.
(1) Use the [ or ] button to select Memory reference, then press the OK button.
The Memory reference screen is displayed.
3
Use the { or } button to select Delete specified doc., then press the OK button.
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101
4
Use the { or } button to select the transaction number (TX/RX NO.) of the
document you want to delete, then press the OK button.
5
Use the { or } button to select Yes, then press the OK button.
6
Press the Back button or the Stop/Reset button to close the screen.
To delete other documents, repeat the procedure from steps 4 to 5.
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Summary of Reports and Lists
The table below shows the reports and lists that can be printed from your machine. Refer to the
pages indicated for more details.
Report Or List
Description
Activity report
Shows recent fax transactions performed by your machine.
See “Activity Report” on page 103.
One-touch speed dial list
Lists the numbers and names registered for one-touch speed dial.
See “Printing a List of the Registered Destinations” on page 78.
Coded speed dial list
Lists the numbers and names registered for coded speed dial.
See “Printing a List of the Registered Destinations” on page 78.
Group dial list
Lists the numbers and names registered for group dial.
See “Printing a List of the Registered Destinations” on page 78.
User’s data list
Lists the current settings of your machine and the registered
sender information.
See “User’s Data List” on page 104.
Memory list
Lists the documents currently stored in the machine’s memory.
See “Document Stored in Memory” on page 99.
TX (Transmission) report
Confirms whether a transmission was completed successfully. If
enabled, prints after each fax transmission.
See “TX Report” on page 105.
RX (Reception) report
Confirms whether a reception was completed successfully. If
enabled, prints after each fax reception.
See “RX Report” on page 106.
MULTI TX
(Transmission) report
Prints after sequential broadcasting of a document.
See “MULTI TX Report” on page 106.
„ Activity Report
Prints the history of sent and received faxes. The machine is factory-set to print an Activity report
after every 20 transactions. You can also disable automatic printing of this report, or print it
manually.
Note
To change the setting, in the FAX settings screen, select User settings and then Activity report.
For details on the Activity report setting, refer to “Activity report” in “Device Settings” of the User’s
Guide on-screen manual.
z Printing the Activity Report Manually
1
Load paper.
See “Loading Printing Paper” on page 20.
2
Display the FAX menu screen.
(1) Press the FAX button, then press the Menu button.
The FAX menu screen is displayed.
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103
3
Display the Print reports/lists screen.
(1) Use the [ or ] button to select Print reports/lists, then press the OK button.
The Print reports/lists screen is displayed.
4
Print the Activity report.
(1) Use the { or } button to select Activity report, then press the OK button.
(2) Use the { or } button to select Yes, then press the OK button.
The Activity report is printed.
„ User’s Data List
The User’s data list enables you to confirm the current settings of your machine as well as the
registered sender information. See “Registering Sender Information” on page 62.
z Printing the User’s Data List
1
Load paper.
See “Loading Printing Paper” on page 20.
2
Display the FAX menu screen.
(1) Press the FAX button, then press the Menu button.
The FAX menu screen is displayed.
3
Display the Print reports/lists screen.
(1) Use the [ or ] button to select Print reports/lists, then press the OK button.
The Print reports/lists screen is displayed.
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4
Print the User’s data list.
(1) Use the { or } button to select User’s data list, then press the OK button.
(2) Use the { or } button to select Yes, then press the OK button.
The User’s data list is printed.
„ Other Lists
z TX Report
Your machine can print a TX (transmission) report after sending a document, confirming whether
the transmission was completed successfully. At purchase, TX reports are set to print only when
there was a transmission error. You can set the machine to print every time it sends a document,
or disable printing of the report.
Note
z For details on the TX report setting, refer to “TX report” in “Device Settings” of the User’s Guide
on-screen manual.
z For the errors when you send a fax, see “Errors when you send a fax” on page 105.
Errors when you send a fax
If an error occurs when you send a fax, the error number is printed in the TX report (There are some
errors with which the cause is printed).
The causes corresponding to the error numbers are as follows.
No.
Cause
Action
#001
Document in ADF.
The document is jammed in the ADF. Remove the document page jammed
in the ADF. When the error is cleared, redo the operation. See “Document
Redo operation after checking
document in ADF and pressing OK. Jams in the ADF” on page 152.
#003
Document is too long.
You attempted to send a document longer than 15.75 inches / 400 mm.
You can send the document up to 15.75 inches / 400 mm from the ADF. You
cannot send the document longer than 15.75 inches / 400 mm.
#003 is also printed if it takes time to send a page.
Divide the document or set the image quality (Fax resolution) to lower, then
resend it.
#005
No answer.
The recipient’s fax machine does not respond.
Contact the recipient and have him/her check that the telephone line is
connected correctly.
#012
Try again.
There is no paper in the recipient’s fax machine.
Contact the recipient and have him/her load paper.
#017
NO TONE DETECTED
The machine could not detect the dial tone.
Dial tone detect in TX settings is set to ON. Set it to OFF, then send the
fax.
#018
LINE BUSY
The fax/telephone number you dialed is busy.
Try dialing again after waiting for a moment.
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105
No.
Cause
Action
#022
Try again.
The fax/telephone number registered to the one-touch speed dial or coded
speed dial is wrong.
Check the recipient’s fax/telephone number, correct the fax/telephone
number registered to one-touch speed dial or coded speed dial, and then
send the document again.
#037
Memory is full.
The machine could not send a document because its memory is full.
Resend the document after deleting contents in memory.
See “Deleting a Document in Memory” on page 101.
#085
TRY AGAIN IN BLACK & WHITE
The recipient’s fax machine is not color-compatible.
Resend the document in black & white.
STOP
The Stop/Reset button was pressed to cancel sending the document.
Resend it if necessary.
z RX Report
Your machine can print a RX (reception) report after receiving a document, confirming whether
the reception was completed successfully. At purchase, RX reports are set not to print at all. You
can set the machine to print the report every time it receives a document, or only when an error
occurs.
Note
z For details on the RX report setting, refer to “RX report” in “Device Settings” of the User’s Guide
on-screen manual.
z For the errors when you receive a fax, see “Errors when you receive a fax” on page 106.
Errors when you receive a fax
If an error occurs when you receive a fax, the error number is printed in the RX report.
The causes corresponding to the error numbers are as follows.
No.
Cause
Action
#003
It takes too long to receive a page.
Contact the sender and have him/her divide the fax or set the image quality
(fax resolution) to lower and resend it.
#005
No answer.
When receiving a fax manually, the machine could not detect the signals
from the sender’s fax machine.
Contact the sender and have him/her resend it, or set the machine to
receive the fax automatically.
#037
Memory is full.
The machine could not receive a fax because its memory is full.
Delete contents in memory, then ask the sender to resend the fax.
See “Deleting a Document in Memory” on page 101.
STOP
The Stop/Reset button was pressed to cancel receiving the fax.
Contact the sender and have him/her resend it if necessary.
z MULTI TX Report
Your machine prints out a MULTI TX (transmission) report after sending a same document to
several destinations, confirming whether the transmission to them was completed successfully.
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Faxing
Routine Maintenance
Replacing an Ink Tank
This section explains the way to confirm the ink status and the procedure to replace ink tanks.
When ink runs out or other errors occur, an error message is displayed on the LCD to inform you of
the error. See “An Error Message Is Displayed on the LCD” on page 133 and confirm how to handle
it.
When printing from your computer, error messages appear on your computer screen as well.
Note
z Be sure to install the ink tanks in the correct order indicated by the label on the Print Head Holder. The
machine will not print if an ink tank is installed in the incorrect position.
z For information on the compatible ink tanks, see the back cover of this guide.
z If printing becomes faint or white streaks appear despite sufficient ink levels, see “When Printing
Becomes Faint or Colors Are Incorrect” on page 114.
„ Getting the Ink Status Information
You can confirm the status of ink tanks in the following two ways:
z “With the LCD of this Machine” on page 107
z “With the Ink Lamps” on page 108
z With the LCD of this Machine
Make sure that the machine is turned on, then press the COPY, FAX, SCAN, or MEMORY
CARD button. The current ink level will be displayed on the LCD for a few seconds.
(A)
(A) Confirm whether any symbols are displayed here.
Ink is low. You can continue printing for a while, but we recommend
you to have a new ink tank available.
Ink may have run out. See ““The ink may have run out. Replacing the
ink tank is recommended.”” on page 133 and take appropriate action.
Note
The ink status information is also displayed on the screen that appears during printing.
An error message may be displayed on the LCD during printing.
Routine Maintenance
107
Ink has run out. See ““The ink has run out. Replace the ink tank.”” on
page 134 and take appropriate action.
(B)
(B) Empty ink tank.
z With the Ink Lamps
You can confirm the status of each ink tank by the ink lamps. Open the Scanning Unit (Printer
Cover) of the machine to confirm how the ink lamps light or flash.
z Ink lamp is on
The ink tank is correctly set and there is enough ink remaining to print.
z Ink lamp is flashing
Flashing slowly (at around 3-second intervals)
......Repeats
Ink is low. You can continue printing for a while, but we recommend you to have a new ink
tank available.
Flashing quickly (at around 1-second intervals)
......Repeats
The ink tank is inserted in the wrong position or it is empty. Ensure that the ink tank is in the
correct position as directed by the label on the Print Head Holder. If the position is correct and
its lamp flashes, it is empty. Replace it with a new one.
z Ink lamp is off
The ink tank is not set properly or the function for detecting the remaining ink level is
disabled.
If the ink tank is not set properly, press the
mark on the ink tank until the tank clicks into
place. If it does not click into place, make sure that the orange protective cap has been
removed from the bottom of the ink tank. See “Prepare the replacement tank.” on page 110.
If the function for detecting the remaining ink level is disabled, replace the ink tank with a new
one. See “Replacing Ink Tanks” on page 109.
If the lamps are still off after reinserting the ink tanks, there has been an error and the
machine cannot print. Check the error message displayed on the LCD. See “An Error
Message Is Displayed on the LCD” on page 133.
108
Routine Maintenance
„ Replacing Ink Tanks
When ink tanks run out of ink, replace them using the following steps.
Important
Handling Ink
z To maintain optimal printing quality, we recommend the use of specified Canon brand ink tanks.
Refilling ink is not recommended.
z Once you remove an ink tank, replace it immediately. Do not leave the machine with ink tanks
removed.
z Replace empty tanks with new ones. Inserting partially used ink tanks may cause the nozzles to
clog. Furthermore, with such tanks, the machine will not be able to inform you when to replace
the tanks properly.
z Once an ink tank has been installed, do not remove it from the machine and leave it out in the
open. This will cause the ink tank to dry out, and the machine may not operate properly when it
is reinstalled. To maintain optimal printing quality, use an ink tank within six months of first use.
z Color ink may be consumed even when printing a black-and-white document or when blackand-white printing is specified.
Color ink is also consumed in Print Head Cleaning and Print Head Deep Cleaning, which may
be necessary to maintain the machine’s performance. When an ink tank is out of ink, replace it
immediately with a new one.
1
Open the Scanning Unit (Printer Cover) and
the Paper Output Tray.
(1) Make sure the machine is turned on.
(2) Lift the Scanning Unit (Printer Cover) until it
stops.
The Paper Output Tray will open automatically
and the Print Head Holder moves to the center.
Caution
z If the Document Cover is opened, you cannot
open the Scanning Unit (Printer Cover). Be
sure to open the Scanning Unit (Printer Cover)
with the Document Cover closed.
z Do not hold the LCD.
z Do not hold the Print Head Holder to stop or
move it.
(A)
(A) Press the Open button to open the
Paper Output Tray if it does not open
automatically.
Important
If the Scanning Unit (Printer Cover) is left open for
more than 10 minutes, the Print Head Holder
moves to the right side. Close and reopen the
Scanning Unit (Printer Cover) to return the holder
to the center.
2
Open the Inner Cover.
Caution
Do not touch the metallic parts or other parts
inside the machine.
Routine Maintenance
109
3
Remove the ink tank whose lamp is flashing fast.
(1) Push the tab and remove the ink tank.
Important
z Handle ink tanks carefully to avoid staining
clothing or the surrounding area.
z Discard empty ink tanks according to the local
laws and regulations regarding disposal of
consumables.
Note
z Do not remove more than one ink tank at a
time. Be sure to replace ink tanks one by one
when replacing more than one ink tank.
z For details on ink lamp flashing speed, see
“Getting the Ink Status Information” on
page 107.
4
(B)
(B) Do NOT touch the Print Head Lock
Lever; remove only the ink tank.
Prepare the replacement tank.
(C)
(1) Remove the new ink tank from its packaging.
(2) Pull the orange tape (C) in the direction of the
arrow to peel off the protective film.
(3) Remove the film (D) completely.
Important
Make sure that the protective film does not remain
on the air hole (E). If the air hole is blocked with
the remaining film, ink may leak out or may not
eject properly.
(D)
(E)
(4) Remove the orange protective cap from the
bottom of the ink tank.
Discard the cap once it is removed.
Important
z Do not touch the electrical contacts (G) on the ink
tank. Doing so can cause the machine to
malfunction or become unable to print.
z Be sure to remove the clear film from the ink tank in
the exact order shown above, as failure to follow
this step may cause the ink to leak and stain your
clothes and hands.
z Do not squeeze the side of ink tanks as this may
(F)
(G)
cause the ink to leak out and stain your clothes and
hands.
z Be careful not to stain your clothes and hands with (F) Carefully hold the protective cap
ink on the removed protective cap.
when removing it to prevent the ink
z Do not reattach the protective cap once you have
from staining your fingers.
removed it. Discard it according to the local laws
and regulations regarding disposal of consumables.
z Do not touch the open ink port once the protective
cap is removed, as this may prevent the ink from
being ejected properly.
110
Routine Maintenance
5
Install the ink tank.
(1) Insert the front end of the ink tank into the Print
Head.
(H)
(1)
(H) Make sure the position of the tank
matches the label.
(2) Press on the
mark on the ink tank until the
ink tank snaps firmly into place.
(3) Make sure that the ink lamp lights up red.
Important
Install all the ink tanks to print. The machine cannot be
used unless all the ink tanks are installed.
(3)
6
(2)
Close the Inner Cover.
Note
Make sure that the Inner Cover is closed. Printing will
not start with the Inner Cover open since paper cannot
be fed properly.
Routine Maintenance
111
7
Gently close the Scanning Unit (Printer Cover).
Caution
z Be sure to hold the Scanning Unit (Printer Cover) firmly using both hands, and be careful not to
get your fingers caught.
z Do not hold the LCD.
Note
z If the error message is still displayed after the Scanning Unit (Printer Cover) is closed, see “An
Error Message Is Displayed on the LCD” on page 133.
z When you start printing after replacing the ink tank, Print Head Cleaning is performed
automatically. Do not perform any other operations until Print Head Cleaning finishes. Wait until
you cannot hear the operation noise.
112
Routine Maintenance
Keeping the Best Printing Results
To avoid drying of the Print Head and clogging of the nozzles, note the following.
Note
z Ink may blur depending on the paper in the following cases:
– Printed area is traced with a highlight pen or paint-stick
– Printed area is stained with water or sweat
z If the print head nozzles get clogged, printouts will become faint or particular colors will not be printed
properly. For details, see “When Printing Becomes Faint or Colors Are Incorrect” on page 114.
„ When You Turn Off the Machine
Follow the procedure below to turn off the machine.
(1) Press the ON/OFF button to turn off the machine.
(2) Confirm that all the lamps on the Operation Panel have gone out.
This takes a few seconds or as long as around 1 minute.
(3) Unplug the power cord from the wall outlet.
If you are using a power outlet strip, you can switch it off instead.
When you press the ON/OFF button to turn off the machine, the machine automatically puts a
protective cap on the Print Head to prevent the ink from drying. If you remove the power cord or
switch off the power outlet strip before all the lamps on the Operation Panel go out, this capping
will not be done properly, causing the Print Head to dry and clog.
„ When You Are Not Using the Machine for a Long Time
When you are not using the machine for a long time, print or copy in both black & white and in
color, or perform Print Head Cleaning, about once a month to prevent degradation of the Print
Head.
Numerous nozzles are installed in the Print Head for high-precision printing. Just as the
uncapped tip of a ballpoint pen or marker becomes dry and unusable if it is not used for a long
period of time, the print head nozzles become blocked by dried ink. Periodically printing or
cleaning the Print Head can prevent this blockage.
If you have not used the machine for a long time, print out the nozzle check pattern to check the
print head condition before printing. See “Printing the Nozzle Check Pattern” on page 115.
Routine Maintenance
113
When Printing Becomes Faint or Colors Are Incorrect
When printing becomes faint or colors are incorrect even if ink remains in the ink tanks, the print
head nozzles are probably clogged. Print the nozzle check pattern to confirm the condition of the
nozzles and then perform Print Head Cleaning.
If print results are not satisfactory, performing Print Head Alignment may improve print quality.
Note
Before performing maintenance
z Open the Scanning Unit (Printer Cover) and make sure that all lamps for the ink tanks are lit red.
If not, see “Getting the Ink Status Information” on page 107 and take the appropriate action.
z Increase the Print Quality setting in the printer driver settings.
For details, refer to the PC Printing Guide on-screen manual.
Step 1
See “Printing the Nozzle Check Pattern” on page 115.
If lines are missing or if white streaks appear
After cleaning the
Print Head, print
and examine the
nozzle check
pattern.
Step 2
See “Print Head Cleaning” on page 117.
If the problem is not resolved after performing
Print Head Cleaning twice
Step 3
See “Print Head Deep Cleaning” on page 118.
Note
If Print Head Deep Cleaning does not resolve the problem, turn off the machine and perform another Print
Head Deep Cleaning after 24 hours. If the problem is still not resolved, the Print Head may be damaged.
Contact your Canon service representative.
z If the Ruled Lines Are Shifted
See “Aligning the Print Head” on page 119.
Note
You can also perform the maintenance operation from your computer. For details, refer to the PC Printing
Guide on-screen manual.
114
Routine Maintenance
Printing the Nozzle Check Pattern
Print the nozzle check pattern to determine whether the ink ejects properly from the print head
nozzles.
Note
Make sure that the Inner Cover is closed.
1
2
Make sure that the machine is turned on, and then load a sheet of A4 or Lettersized plain paper in the Rear Tray or Cassette.
Open the Paper Output Tray, and then open the Output Tray Extension.
(1) Press the Open button to open the Paper Output Tray.
(2) Open the Output Tray Extension.
3
4
Press the Feed Switch to select the paper source where you have loaded paper.
Print the nozzle check pattern.
(1) Press the Menu button.
(2) Use the [ or ] button to select Maintenance/settings, then press the OK button.
The Maintenance/settings screen is displayed.
(3) Use the [ or ] button to select Maintenance, then press the OK button.
The Maintenance screen is displayed.
(4) Use the { or } button to select Nozzle
check, then press the OK button.
The pattern print confirmation screen is
displayed.
(5) Use the { or } button to select Yes, then press the OK button.
The nozzle check pattern is printed, and the pattern confirmation screens are displayed
alternately.
5
Examine the pattern and take the appropriate action.
See “Examining the Nozzle Check Pattern” on page 116.
Routine Maintenance
115
Examining the Nozzle Check Pattern
Examine the nozzle check pattern, and perform cleaning if necessary.
Note
If the ink level is low, the nozzle check pattern is not printed correctly. Replace the relevant ink tank. See
“Replacing an Ink Tank” on page 107.
1
Check the nozzle check pattern you printed.
(1)
(2)
(1) Check if lines in this pattern are missing.
(A)
(B)
(A) Good
(B) Lines are missing
(2) Check if there are white streaks in this pattern.
(A)
(B)
(A) Good
(B) White streaks present
2
116
The confirmation screens for white streaks and missing lines are displayed
alternately. Select the pattern that is closer to the nozzle check pattern that you
printed.
Routine Maintenance
z If There Are No Missing Lines and No White Streaks
(1) Select All A and press the OK button.
You do not need to perform Print Head Cleaning. The LCD returns to the Maintenance
screen.
z If Lines Are Missing or White Streaks Are Present
(1) Select Also B and press the OK button.
You need to perform Print Head Cleaning again. The cleaning confirmation screen is
displayed.
(2) Use the { or } button to select Yes, then press the OK button to start Print Head
Cleaning.
See “Print Head Cleaning” on page 117.
Print Head Cleaning
Clean the Print Head if lines are missing or if white streaks appear in the printed nozzle check
pattern. Cleaning unclogs the nozzles and restores the print head condition. Note that cleaning the
Print Head causes used ink to be absorbed in the ink absorber. Cleaning the Print Head consumes
ink, so perform Print Head Cleaning only when necessary.
Note
Make sure that the Inner Cover is closed.
1
2
Make sure that the machine is turned on, and then load a sheet of A4 or Lettersized plain paper in the Rear Tray or Cassette.
Open the Paper Output Tray, and then open the Output Tray Extension.
(1) Press the Open button to open the Paper Output Tray.
(2) Open the Output Tray Extension.
3
4
Press the Feed Switch to select the paper source where you have loaded paper.
Start Print Head Cleaning.
(1) Press the Menu button.
(2) Use the [ or ] button to select Maintenance/settings, then press the OK button.
The Maintenance/settings screen is displayed.
(3) Use the [ or ] button to select Maintenance, then press the OK button.
The Maintenance screen is displayed.
(4) Use the { or } button to select Cleaning,
then press the OK button.
The confirmation screen is displayed.
Routine Maintenance
117
(5) Use the { or } button to select Yes, then press the OK button.
Print Head Cleaning starts.
Do not perform any other operations until Print Head Cleaning finishes. This takes about
1 minute.
The pattern print confirmation screen is displayed.
(6) Use the { or } button to select Yes, then press the OK button.
The nozzle check pattern is printed.
5
Check the print head condition with the printed nozzle check pattern, and take
appropriate action.
See “Examining the Nozzle Check Pattern” on page 116.
Note
If the problem is not resolved after performing Print Head Cleaning twice, try Print Head Deep
Cleaning. See “Print Head Deep Cleaning” on page 118.
Print Head Deep Cleaning
If print quality does not improve by standard Print Head Cleaning, try Print Head Deep Cleaning,
which is a more powerful process. Note that cleaning the Print Head causes used ink to be absorbed
in the ink absorber. Print Head Deep Cleaning consumes more ink than standard Print Head
Cleaning, so perform this procedure only when necessary.
Note
Make sure that the Inner Cover is closed.
1
2
Make sure that the machine is turned on, and then load a sheet of A4 or Lettersized plain paper in the Rear Tray or Cassette.
Open the Paper Output Tray, and then open the Output Tray Extension.
(1) Press the Open button to open the Paper Output Tray.
(2) Open the Output Tray Extension.
3
4
Press the Feed Switch to select the paper source where you have loaded paper.
Start Print Head Deep Cleaning.
(1) Press the Menu button.
(2) Use the [ or ] button to select Maintenance/settings, then press the OK button.
The Maintenance/settings screen is displayed.
(3) Use the [ or ] button to select Maintenance, then press the OK button.
The Maintenance screen is displayed.
118
Routine Maintenance
(4) Use the { or } button to select Deep
cleaning, then press the OK button.
The confirmation screen is displayed.
(5) Use the { or } button to select Yes, then press the OK button.
Print Head Deep Cleaning starts.
Do not perform any other operations until Print Head Deep Cleaning finishes. This takes
about 2 minutes.
The pattern print confirmation screen is displayed.
(6) Use the { or } button to select Yes, then press the OK button.
The nozzle check pattern is printed.
5
Check the condition of the Print Head.
(1) Check the print head condition with the printed nozzle check pattern.
See “Examining the Nozzle Check Pattern” on page 116.
If a particular color is not printed properly, replace the ink tank of that color.
See “Replacing an Ink Tank” on page 107.
(2) If the problem is not resolved, turn off the machine and perform another Print Head Deep
Cleaning after 24 hours.
(3) If this does not solve the problem, the Print Head may be damaged. Contact your Canon
service representative.
Aligning the Print Head
If ruled lines are printed with misaligned or print results are otherwise unsatisfactory, adjust the print
head position.
Note
z Make sure that the Inner Cover is closed.
z The print head alignment pattern is printed in black and blue.
„ Automatic Print Head Alignment
Important
You cannot feed paper from the Cassette when performing Automatic Print Head Alignment.
Always load paper in the Rear Tray.
1
2
Make sure that the machine is turned on, and then load two sheets of supplied
paper or A4/Letter-sized Canon Matte Photo Paper MP-101 with the printing side
(whiter side) facing up in the Rear Tray.
Open the Paper Output Tray, and then open the Output Tray Extension.
(1) Press the Open button to open the Paper Output Tray.
(2) Open the Output Tray Extension.
Routine Maintenance
119
3
Adjust the print head position.
(1) Press the Menu button.
(2) Use the [ or ] button to select Maintenance/settings, then press the OK button.
The Maintenance/settings screen is displayed.
(3) Use the [ or ] button to select Maintenance, then press the OK button.
The Maintenance screen is displayed.
(4) Use the { or } button to select Auto head
align, then press the OK button.
The confirmation screen is displayed.
.
Note
If you select Head alignment print, the machine
exits the process after printing the current head
position adjustment values.
(5) Use the { or } button to select Yes, then press the OK button.
The print head is aligned automatically, and the print head pattern after the adjustment is
printed out. This takes about 10 minutes.
Note
z If adjustment was not done successfully, the “Auto head align has failed.” error message is
displayed on the LCD. For details, see “An Error Message Is Displayed on the LCD” on
page 133.
z If results of Automatic Print Head Alignment are not satisfactory, perform Manual Print Head
Alignment. For details, see “Manual Print Head Alignment” on page 120.
„ Manual Print Head Alignment
If the results of Automatic Print Head Alignment are not satisfactory, follow the procedure below
to perform Manual Print Head Alignment.
For details on performing Automatic Print Head Alignment, see “Automatic Print Head
Alignment” on page 119.
1
2
Make sure that the machine is turned on, and then load four sheets of A4 or Lettersized plain paper in the Rear Tray or Cassette.
Open the Paper Output Tray, and then open the Output Tray Extension.
(1) Press the Open button to open the Paper Output Tray.
(2) Open the Output Tray Extension.
3
4
Press the Feed Switch to select the paper source where you have loaded paper.
Print the print head alignment pattern.
(1) Press the Menu button.
(2) Use the [ or ] button to select Maintenance/settings, then press the OK button.
The Maintenance/settings screen is displayed.
(3) Use the [ or ] button to select Maintenance, then press the OK button.
The Maintenance screen is displayed.
120
Routine Maintenance
(4) Use the { or } button to select Manual head align, then press the OK button.
The confirmation screen is displayed.
Note
If you select Head alignment print, the machine exits the process after printing the current
head position adjustment values.
(5) Use the { or } button to select Yes, then press the OK button.
The print head alignment pattern is printed.
(6) When “Did the patterns print correctly?” is
displayed, confirm that the pattern is printed
correctly, use the { or } button to select Yes,
then press the OK button.
The input screen for the head position
adjustment values is displayed.
5
Look at the first printout, and then adjust the print head position.
(1) Check the printed patterns, and use the [ or
] button to input the number of the pattern in
column A that has the least noticeable vertical
streaks.
Note
If it is difficult to pick the best pattern, pick the setting that produces the least noticeable
vertical white streaks.
(A)
(B)
(A) Less noticeable vertical white streaks
(B) More noticeable vertical white streaks
Routine Maintenance
121
(2) Repeat the same procedure until you finish inputting the pattern number for columns B to
G, then press the OK button.
(3) Confirm the displayed message and press the OK button.
The second pattern is printed.
6
Look at the second printout, and then adjust the print head position.
(1) Check the printed patterns, and use the [ or
] button to input the number of the pattern in
column H that has the least noticeable vertical
streaks.
(2) Repeat the same procedure until you finish
inputting the pattern number for columns I to
O, then press the OK button.
(3) Confirm the displayed message and press the
OK button.
The third pattern is printed.
122
Routine Maintenance
7
Look at the third printout, and then adjust the print head position.
(1) Check the printed patterns, and use the [ or
] button to input the number of the pattern in
column P that has the least noticeable vertical
streaks.
(2) Repeat the same procedure until you finish
inputting the pattern number for columns Q to
V, then press the OK button.
For columns U and V, the best patterns will be
smooth and have no streaks in the border
indicated by the arrows.
Note
If it is difficult to pick the best pattern, pick the setting that produces the least noticeable
horizontal white streaks.
(C)
(D)
(C) Less noticeable horizontal white streaks
(D) More noticeable horizontal white streaks
(3) Confirm the displayed message and press the OK button.
The fourth pattern is printed.
Routine Maintenance
123
8
Look at the fourth printout, and then adjust the print head position.
(1) Check the printed patterns, and use the [ or
] button to input the number of the pattern in
column a that has the least noticeable
horizontal streaks.
Note
If it is difficult to pick the best pattern, pick the setting that produces the least noticeable
horizontal white streaks.
(E)
(F)
(E) Less noticeable horizontal white streaks
(F) More noticeable horizontal white streaks
(2) Repeat the same procedure until you finish inputting the pattern number for columns b to
k, then press the OK button.
124
Routine Maintenance
Cleaning Your Machine
This section describes the cleaning procedure that is needed to maintain your machine.
Caution
z Do not use tissue paper, paper towels, or similar materials for cleaning. Paper tissue powders or fine
threads may remain inside the machine and cause problems such as a blocked Print Head and poor
printing results. Use a soft cloth to avoid scratching the components.
z Never use volatile liquids such as thinners, benzene, acetone, or any other chemical cleaner to clean
the machine, as this may cause a malfunction or damage the machine’s surface.
„ Wiping Off Dirt on the Machine
Caution
z Be sure to turn off the power and disconnect the power cord before cleaning the machine.
z The power cannot be turned off while the machine is sending or receiving a fax, or when there
are unsent faxes stored in the machine’s memory.
z The machine cannot receive faxes when the power is turned off.
z If you disconnect the power cord, all the documents stored in memory are deleted. Send or print
necessary documents before disconnecting the power cord.
Important
z When cleaning the exterior of the machine, do not use tissue paper, rough-textured cloth, or
similar materials, as this may scratch the surface.
z Never use neutral detergent or volatile liquids such as thinners, benzene, acetone, or any other
chemical cleaner, as this may damage the surface.
Be sure to use a soft cloth such as eyeglasses cleaning cloth and wipe off dirt on the surface
with it gently. Smooth out wrinkles on the cloth if necessary before cleaning.
„ Cleaning the Platen Glass and Document Cover
Caution
z Be sure to turn off the power and disconnect the power cord before cleaning the machine.
z The power cannot be turned off while the machine is sending or receiving a fax, or when there
are unsent faxes stored in the machine’s memory.
z The machine cannot receive faxes when the power is turned off.
z If you disconnect the power cord, all the documents stored in memory are deleted. Send or print
necessary documents before disconnecting the power cord.
Important
The inner side of the Document Cover (white sheet) (A) is easily damaged, so wipe it gently.
Routine Maintenance
125
With a clean, soft, lint-free cloth, wipe the Platen Glass (B), the inner side of the Document
Cover (white sheet) (A), the glass of the ADF (C), and the inner side of the ADF (white area) (D)
gently. Make sure not to leave any residue, especially on the Platen Glass.
(D)
(A)
(C)
(B)
„ Cleaning the ADF
Caution
z Be sure to turn off the power and disconnect the power cord before cleaning the machine.
z The power cannot be turned off while the machine is sending or receiving a fax, or when there
are unsent faxes stored in the machine’s memory.
z The machine cannot receive faxes when the power is turned off.
z If you disconnect the power cord, all the documents stored in memory are deleted. Send or print
necessary documents before disconnecting the power cord.
1
Open the Document Tray.
2
Open the Document Feeder Cover.
126
Routine Maintenance
3
4
5
With a soft, clean, lint-free and dry cloth, wipe
off any paper dust from the inside of the
Document Feeder Cover (A).
(A)
After wiping, close the Document Feeder
Cover by pushing it until it clicks into place.
Close the Document Tray.
„ Cleaning the Paper Feed Roller (Roller Cleaning)
Clean the paper feed roller if paper is not fed properly. Cleaning the paper feed roller will wear
the roller, so perform this only when necessary.
Caution
z The power cannot be turned off while the machine is sending or receiving a fax, or when there
are unsent faxes stored in the machine’s memory.
z The machine cannot receive faxes when the power is turned off.
z If you disconnect the power cord, all the documents stored in memory are deleted. Send or print
necessary documents before disconnecting the power cord.
Note
Make sure that the Inner Cover is closed.
1
2
3
Make sure that the machine is turned on, and then remove any paper from the
Rear Tray and Cassette.
Press the Feed Switch to select the paper source to clean.
Clean the paper feed roller.
(1) Press the Menu button.
(2) Use the [ or ] button to select Maintenance/settings, then press the OK button.
The Maintenance/settings screen is displayed.
(3) Use the [ or ] button to select Maintenance, then press the OK button.
The Maintenance screen is displayed.
(4) Use the { or } button to select Roller cleaning, then press the OK button.
The confirmation screen is displayed.
(5) Use the { or } button to select Yes, then press the OK button.
The Paper Feed Roller will rotate as it is cleaned.
4
5
Repeat (4) and (5) in step 3 twice.
Open the Paper Output Tray, and then open the Output Tray Extension.
(1) Press the Open button to open the Paper Output Tray.
(2) Open the Output Tray Extension.
6
Make sure that the paper feed roller stops rotating, then load three or more sheets
of A4 or Letter-sized plain paper in portrait orientation in the paper source you
selected in step 2.
Routine Maintenance
127
7
Repeat (4) and (5) in step 3 three times.
The paper cleans the paper feed roller as it feeds through the machine.
If the problem is not resolved, turn off the machine, disconnect the power cord, and then wipe
the paper feed roller (A) located on the right side inside the Rear Tray with a moistened cotton
swab or the like. Rotate the roller (A) manually as you clean it. Do not touch the roller with your
fingers; rotate it with the cotton swab.
(A)
If the problem is still not resolved after performing the procedure above, contact your Canon
service representative.
„ Cleaning the Inside of the Machine (Bottom Plate Cleaning)
This section describes how to clean the inside of the machine. If the inside of the machine
becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly.
Important
z Even if the Cassette is selected as the paper source, paper will be fed from the Rear Tray.
z Do not perform any other operation while the bottom plate is being cleaned.
Note
Make sure that the Inner Cover is closed.
1
2
Make sure that the machine is turned on, and then remove any paper from the
Rear Tray.
Open the Paper Output Tray, and then open the Output Tray Extension.
(1) Press the Open button to open the Paper Output Tray.
(2) Open the Output Tray Extension.
3
128
Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, and then
unfold the paper.
Routine Maintenance
4
Load only this sheet of paper in the Rear
Tray with the open side to the front.
(A)
(A) Load the paper after unfolding it.
5
Perform bottom plate cleaning.
(1) Press the Menu button.
(2) Use the [ or ] button to select Maintenance/settings, then press the OK button.
The Maintenance/settings screen is displayed.
(3) Use the [ or ] button to select Maintenance, then press the OK button.
The Maintenance screen is displayed.
(4) Use the { or } button to select Bottom plate cleaning, then press the OK button.
The confirmation screen is displayed.
(5) Use the { or } button to select Yes, then press the OK button.
The paper cleans the inside of the machine as it feeds through the machine.
Check the folded part of the ejected paper. If it is smudged with ink, perform Bottom Plate
Cleaning again.
If the problem is not resolved after performing Bottom Plate Cleaning twice, the protrusions
inside the machine may be stained. Clean them according to instructions. See “Cleaning the
Protrusions Inside the Machine” on page 130.
Note
When performing Bottom Plate Cleaning again, make sure to use a new piece of paper.
Routine Maintenance
129
„ Cleaning the Protrusions Inside the Machine
Caution
z Be sure to turn off the power and disconnect the power cord before cleaning the machine.
z The power cannot be turned off while the machine is sending or receiving a fax, or when there
are unsent faxes stored in the machine’s memory.
z The machine cannot receive faxes when the power is turned off.
z If you disconnect the power cord, all the documents stored in memory are deleted. Send or print
necessary documents before disconnecting the power cord.
If protrusions inside the machine are stained, wipe off any ink from the protrusions using a cotton
swab or the like.
130
Routine Maintenance
Troubleshooting
This section describes troubleshooting tips for problems you may encounter when using the
machine.
Note
This section mainly describes the methods of machine operation for troubleshooting. To handle problems
using your computer, refer to “Troubleshooting” in the User’s Guide on-screen manual. For details on how
to view the on-screen manuals, see “Reading the On-screen Manuals” on page 168.
z “An Error Message Is Displayed on the LCD” on page 133
z “LCD Cannot Be Seen At All” on page 138
z “An Unintended Language Is Displayed on the LCD” on page 138
z “Cannot Install the MP Drivers” on page 139
z “Cannot Connect to Computer Properly” on page 140
z “Print Results Not Satisfactory” on page 141
z “The Print Result Not Satisfactory When Copying” on page 144
z “Printing Does Not Start” on page 145
z “Machine Moves But Ink Is Not Ejected” on page 146
z “Paper Does Not Feed Properly” on page 146
z “Paper Does Not Feed from the Paper Source Specified in the Printer Driver” on page 147
z “Paper Jams” on page 148
z “Document Jams in the ADF” on page 152
z “Message Appears on the Computer Screen” on page 156
z “Error Message Appears on a PictBridge Compliant Device” on page 159
z “Cannot Print Properly through Bluetooth Communication” on page 160
z “Cannot Print Properly from a Photo Index Sheet” on page 161
z “Cannot Remove a Memory Card” on page 161
z “Scanning Problems” on page 161
z “Problems Receiving Faxes” on page 162
z “Problems Sending Faxes” on page 165
z “Telephone Problems” on page 166
Troubleshooting
131
If an Error Occurs When the Machine Is Connected to a Computer
When an error occurs in printing such as the machine is out of paper or paper is jammed, a
troubleshooting message is displayed automatically. Take the appropriate action described in the
message.
The message may vary depending on the version of your operating system.
132
Troubleshooting
An Error Message Is Displayed on the LCD
If an error message is displayed on the LCD, take the corresponding action described below.
Message
“The ink may have run out. Replacing
the ink tank is recommended.”
U041
Action
If the lamp on the ink tank is flashing, ink may have run out.
Replacing the ink tank is recommended.
If printing is in progress and you want to continue printing, press the OK button
with the ink tank installed. Then printing can continue. Replacing the ink tank is
recommended after the printing. The machine may be damaged if printing is
continued under the ink out condition.
See “Replacing an Ink Tank” on page 107.
Note
z If multiple ink lamps are flashing red, see “Getting the Ink Status Information”
on page 107 and check the status of each ink tank.
z Since printing in this condition may cause the contents of the fax to be lost,
the machine stores received faxes in memory without printing until the ink
tank is replaced. Print the fax stored in memory manually after replacing the
ink tank. You can set the machine to print received faxes forcibly without
storing them in memory, but a part of contents or all contents of the fax may
not be printed.
“Print head is not installed. Install the
print head.”
U051
“The type of print head is incorrect.
Install the correct print head.”
U052
Follow the directions given in your setup sheet to install the Print Head.
If the Print Head is already installed, remove the Print Head once and then
reinstall it.
If the error is not resolved, the Print Head may be damaged. Contact your
Canon service representative.
“Some ink tanks are not installed in
place.”
U072
“More than one ink tank of the following
color is installed.”
U071
Possible causes are as follows:
z Some ink tanks are not installed in the correct position. (The lamp on the ink
tank flashes.)
z More than one ink tanks of the same color are installed. (The lamp on the ink
tank flashes.)
Confirm that the ink tanks are installed in the appropriate positions.
See “Replacing an Ink Tank” on page 107.
“The remaining level of the ink cannot
be correctly detected.”
U130
The remaining ink level cannot be correctly detected. (The lamp on the ink tank
flashes.)
Replace the ink tank and close the Scanning Unit (Printer Cover).
Printing with an ink tank that was once empty may damage the machine.
If you want to continue printing in this condition, you need to release the function
for detecting the remaining ink level. Press and hold the Stop/Reset button for
at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is
memorized. Please be advised that Canon shall not be liable for any machine
malfunction or damage caused by refilled ink tanks.
See “Replacing an Ink Tank” on page 107.
Note
z If the function for detecting the remaining ink level is disabled, the ink tank in
gray is displayed on the LCD when checking the current ink level.
See “Getting the Ink Status Information” on page 107.
z Since printing in this condition may cause the contents of the fax to be lost,
the machine stores received faxes in memory without printing until the ink
tank is replaced. Print the fax stored in memory manually after replacing the
ink tank. You can set the machine to print received faxes forcibly without
storing them in memory, but a part of contents or all contents of the fax may
not be printed.
Troubleshooting
133
Message
Action
“The following ink tank cannot be
recognized.”
U043
U140
U150
z The ink tank is not installed.
Install the ink tank.
See “Replacing an Ink Tank” on page 107.
z The ink tank is not compatible with this machine. (The lamp on the ink tank is
off.)
Install an appropriate ink tank.
See “Replacing an Ink Tank” on page 107.
z An Ink tank error has occurred. (The lamp on the ink tank is off.)
Replace the ink tank.
See “Replacing an Ink Tank” on page 107.
“The ink has run out. Replace the ink
tank.”
U163
Ink has run out. (The lamp on the ink tank flashes.)
Replace the ink tank and close the Scanning Unit (Printer Cover).
Printing under the current condition may damage the machine.
If you want to continue printing in this condition, you need to release the function
for detecting the remaining ink level. Press and hold the Stop/Reset button for
at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is
memorized. Please be advised that Canon shall not be liable for any
malfunction or trouble which may be caused by continuation of printing under
the ink out condition.
See “Replacing an Ink Tank” on page 107.
Note
z If the function for detecting the remaining ink level is disabled, the ink tank in
gray is displayed on the LCD when checking the current ink level.
See “Getting the Ink Status Information” on page 107.
z Since printing in this condition may cause the contents of the fax to be lost,
the machine stores received faxes in memory without printing until the ink
tank is replaced. Print the fax stored in memory manually after replacing the
ink tank. You can set the machine to print received faxes forcibly without
storing them in memory, but a part of contents or all contents of the fax may
not be printed.
“There is no photo data.”
z There are no image data saved on the memory card that can be read by this
machine.
z The machine may not recognize the file if the file name or the folder path
contains certain characters. Use only alphanumeric characters.
z Photo data edited or processed on a computer must be printed from the
computer.
“The card is currently write-enabled.
Remove card and set to read-only
mode before performing operation.”
The Card Slot is set to USB enabled or LAN enabled.
You cannot print when the Card Slot is set to USB enabled or LAN enabled.
After writing on the memory card, set to Read-only mode again.
“Inner cover is open. Close the inner
cover and press OK.”
If the Inner Cover is open when starting printing, close it and then press the OK
button on the machine.
Do not open or close the Inner Cover while printing, as this can damage the
machine.
“The ink absorber is almost full. Press
OK to continue printing. Contact the
service center.”
The machine has a built-in ink absorber to hold the ink used during Print Head
Cleaning, for example.
This error message indicates that the ink absorber is nearly full.
Press the OK button to cancel the error so you can continue printing.
However, because printing is disabled once the ink absorber becomes
completely full and until the ink absorber is replaced, you are recommended to
contact your Canon service representative as early as possible. (You will need
to replace a particular part of the machine.)
134
Troubleshooting
Message
Action
“Auto head align has failed. Press OK
and repeat operation. <See manual>”
Possible causes are as follows:
z Print Head nozzles are clogged.
Press the OK button to dismiss the error message, and print the nozzle
check pattern to check the status of the Print Head. See “Printing the Nozzle
Check Pattern” on page 115 and “Printing Does Not Start/Printing Is Blurred/
Colors Are Wrong/Straight Lines Are Misaligned” on page 142.
z Paper of size other than A4 or Letter is loaded in the Rear Tray.
Press the OK button on the machine to dismiss the error message, then load
two sheets of A4/Letter-sized paper (MP-101) in the Rear Tray.
Automatic Print Head Alignment cannot be performed using paper from the
Cassette. For Automatic Print Head Alignment, always load paper in the
Rear Tray.
z The Paper Output Slot is exposed to strong light.
Press the OK button to dismiss the error message, and then adjust your
operating environment and/or the position of the machine so that the Paper
Output Slot is not exposed directly to strong light.
After carrying out the above measures, if the problem continues after aligning
the Print Head again, press the OK button to dismiss the error message, and
then perform Manual Print Head Alignment. For details on Manual Print Head
Alignment, see “Manual Print Head Alignment” on page 120.
“****
Error code”
“****” is an alphanumeric code that varies according to the error status.
z When “5100” or “5110” is displayed
(1)Turn off the machine, and lift the Scanning Unit (Printer Cover) to check if
there are any foreign objects inside the machine.
(2)Move the Print Head Holder (the part that holds the ink tanks) to the right side
gently by hand if you can move it manually. Make sure that the ink tanks are
securely set in the Print Head Holder.
(3)Turn on the machine.
If the same error occurs, follow the instruction in “When other codes are
displayed” described below.
z When other codes are displayed
Turn off the machine, and unplug the power cord of the machine from the
power supply. After five minutes or more, plug the power cord of the machine
back in, and then turn on the machine. If the same error occurs, contact your
Canon service representative.
“Scanner is not operating correctly.”
Turn off the machine, and unplug the power cord of the machine from the power
supply. After five minutes or more, plug the power cord of the machine back in,
and then turn on the machine. If the same error occurs, contact your Canon
service representative.
“Incompatible device detected.
Remove the device.”
z A communication time out occurs if an operation takes too long or if it takes
too much time to send data. This may cancel printing. In such cases,
disconnect and reconnect the USB cable.
When printing from a PictBridge compliant device, depending on the model
or brand of your device, you may have to select a PictBridge compliant print
mode on the device before connecting it to the machine. You may also have
to turn on your device or select Play mode manually after connecting the
device to the machine. Perform necessary operations before connecting your
device referring to its instruction manual.
If the error is still not resolved, check if you can print another photograph.
z Check your device connected to the machine. Only PictBridge compliant
devices or the optional Bluetooth Unit BU-30 can be connected to the
machine for direct printing. If a PictBridge compliant device is connected via
a USB hub, remove the hub and connect it directly to the machine.
“An unsupported USB hub is
connected. Remove the hub.”
If a PictBridge compliant device is connected via a USB hub, remove the hub
and connect it directly to the machine.
“Document in ADF. Redo operation
after checking document in ADF and
pressing OK.”
The document is jammed in the ADF. Remove the document page jammed in
the ADF, then press the OK button. When the error is cleared, redo the
operation. See “Document Jams in the ADF” on page 152.
Troubleshooting
135
Message
Action
“Document size is too long. Redo
operation after checking document on
ADF and pressing OK.”
The document is too long or is jammed in the ADF. Remove the document page
jammed in the ADF, then press the OK button. When the error is cleared, make
sure that the document you are loading meets the machine’s requirements
before redoing the operation. See “Original Document Requirements” on
page 16 and “Document Jams in the ADF” on page 152.
“Document size not suitable for twosided scanning. Press OK to cancel
operation and discharge document.”
Two-sided scanning can be used only for A4 or Letter-sized documents. Press
the OK button to discharge the document, and rescan the document one side at
a time.
“This paper is not compatible with
duplex printing. Remove the paper and
press OK.”
The Page size or Paper size setting in the printer driver is not compatible with
automatic duplex printing. Make sure that the paper size suitable for automatic
duplex printing is specified. The sizes of media suitable for automatic duplex
printing are A4, Letter, A5, B5, and 5" x 7".
Load the paper of suitable size, then press the OK button on the machine.
“Auto redial”
The machine is waiting to redial the recipient’s number because the line was
busy or the recipient did not answer when you tried to send a document. Wait for
the machine to automatically redial the number. If you want to cancel automatic
redialing, wait until the machine starts dialing the number, then press the Stop/
Reset button. You can also delete the document from memory. See “Document
Stored in Memory” on page 99.
“This group dial cannot be used.
Coded dial ##”
You selected a coded speed dial code in which a group is registered with the
Hook button pressed.
In this way, a coded speed dial code in which a group is registered cannot be
used.
* “##” represents a two-digit number.
“This group dial cannot be used.
One-touch ##”
You pressed a One-touch Speed Dial button in which a group is registered with
the Hook button pressed.
In this way, a One-touch Speed Dial button in which a group is registered
cannot be used.
* “##” represents a two-digit number.
“Hang up the phone.”
The handset is not placed in the handset cradle correctly. Replace the handset
correctly.
“Try again in black & white.”
The recipient’s fax machine is not color-compatible. Press the Black button to
resend the faxes. Alternatively, you can set Color TX to Send in black & white.
Refer to “Color TX” in “Device Settings” of the User’s Guide on-screen manual.
“Failed to connect.”
The telephone line cable with a modular plug is not plugged in properly, or Dial
tone detect is set to ON. Make sure that the cable is plugged in properly, and
resend the fax after a while. If you still cannot send the fax, set Dial tone detect
to OFF. Refer to “Dial tone detect” in “Device Settings” of the User’s Guide onscreen manual.
136
Troubleshooting
Message
“Received in memory.”
Action
If the machine receives a fax under one of the following conditions, the machine
will not be able to print the received fax and will store it in its memory. When the
problem is resolved as described, the fax stored in memory is printed
automatically.
z Ink has run out while receiving a fax: replace the ink tank. See “Replacing an
Ink Tank” on page 107.
Note
You can set to print the received fax forcibly even if an ink has run out.
However, a part of contents or all contents of the fax may not be printed since
the ink has run out. And also the contents of fax will not be stored in memory.
In addition, if ink has already run out, it is recommended that OFF be selected
for Auto print received in RX settings to store the received fax in memory
once and print the fax manually after replacing the ink tank.
Refer to “Auto print received” in “Device Settings” of the User’s Guide on-screen
manual.
z Paper has run out while receiving a fax: load the paper and press the OK
button.
z Paper of size other than A4, Letter, or Legal is loaded: load A4, Letter, or
Legal-sized paper.
z OFF is selected for Auto print received: select ON, and print the faxes
stored in memory from the Memory reference screen. Refer to “Auto print
received” in “Device Settings” of the User’s Guide on-screen manual.
z You pressed the Stop/Reset button to cancel printing of a fax: press the FAX
button.
Note
When you did not print the fax stored in memory (e.g., when you did not resolve
the problem by pressing the Stop/Reset button), you can delete or print the fax
stored in memory later. See “Document Stored in Memory” on page 99.
“Busy/no signal”
z The telephone number you dialed is busy.
Try dialing again after waiting for a moment. See “Resending Faxes
(Redialing a Busy Number)” on page 87.
z The fax number dialed was incorrect.
Check the fax number and dial again.
z The recipient’s fax machine did not respond (after all automatic redialing
attempts).
Contact the recipient and have him/her check the fax machine. For an
overseas call, add pauses to the registered number.
z The recipient is not using a G3 machine.
The machine cannot send or receive documents to/from the fax machine
incompatible with G3 standard. Contact the recipient and ask him/her to
check that the fax machine is G3 compatible.
z The touch tone/rotary pulse setting on your machine is incorrect.
Set your machine to the setting that matches your telephone line. See
“Setting the Telephone Line Type” on page 60.
“Memory is full.”
The machine’s memory is full because it has sent/received too many
documents, or a detailed document.
z When sending faxes, divide them to resend.
z When receiving faxes, print or delete documents in the machine’s memory,
then ask the sender to resend the fax.
See “Document Stored in Memory” on page 99.
“Check the page size and press OK.”
Paper of size other than A4, Letter, or Legal is loaded.
z When feeding from the Rear Tray, load A4, Letter, or Legal-sized paper.
z When feeding from the Cassette, load A4 or Letter-sized paper.
Troubleshooting
137
LCD Cannot Be Seen At All
Cause
The machine is not powered on or the
LCD is in the screen-saver mode.
Action
z If all the lamps on the Operation Panel are off
The machine is not powered on. Connect the power cord and press the ON/
OFF button. The machine will power on and the LCD will display a message.
z If one of the mode buttons (e.g., the COPY button) is lit
The LCD may be in the screen-saver mode. On the Operation Panel, press a
button other than the ON/OFF button.
See “Screen-saver Mode” on page 15.
An Unintended Language Is Displayed on the LCD
Cause
Action
The language you want to be displayed
is not selected.
Select the language you want to be displayed according to the following
procedure.
(1)Press the COPY button, wait for about 5 seconds, then press the Menu
button.
(2)Press the ] button twice to select
, then press the OK button.
(3)Press the ] button once to select
, then press the OK button.
(4)Press the } button five times, then press the OK button.
If the Bluetooth unit is connected to the machine, press the } button seven
times, then press the OK button.
(5)Use the { or } button to select the language you want to be displayed, then
press the OK button.
138
Troubleshooting
Cannot Install the MP Drivers
Cause
Unable to proceed beyond the Printer
Connection screen.
Action
If you were unable to proceed beyond the Printer Connection screen, make
sure that the USB cable is securely plugged into the USB port of the machine
and is connected to the computer, and then follow the procedure below to
reinstall the MP Drivers.
In Windows Vista, “The printer is not detected. Check the connection.” may
be displayed depending on the computer you use. In this case, wait for a while.
If you still cannot proceed to the next step, follow the procedure below to
reinstall the MP Drivers.
(1)Click Cancel on the Printer Connection screen.
(2)Click Start Over on the Installation Failure screen.
(3)Click Back on the screen that appears next.
(4)Click Exit, then remove the CD-ROM.
(5)Turn the machine off.
(6)Restart the computer.
(7)Make sure you have no application software running.
(8)Follow the procedure described in your setup sheet or the Network Setup
Guide to reinstall the MP Drivers.
Installation does not start automatically
when the Setup CD-ROM is inserted
into your computer’s disc drive.
(1)Click Start then Computer.
In Windows XP, click Start then My Computer.
In Windows 2000, double-click the My Computer icon on the desktop.
(2)Double-click the CD-ROM icon
on the displayed window.
If the contents of the CD-ROM are displayed, double-click MSETUP4.EXE.
(1)Double-click the CD-ROM icon
installation.
displayed on your desktop to start
Note
If the CD-ROM icon is not displayed, perform the following.
– Remove the CD-ROM from your computer, then insert it again.
– Restart your computer.
If the icon is still not displayed, try different discs and see if they are displayed. If
other discs are displayed, there is a problem with the Setup CD-ROM. Contact
your Canon service representative.
Troubleshooting
139
Cause
Installation procedure not followed
correctly.
Action
Follow the procedure described in your setup sheet or the Network Setup Guide
for proper installation.
If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart
your computer, and then reinstall the MP Drivers. Refer to the PC Printing Guide
on-screen manual.
Note
If the installer was forced to be terminated due to a Windows error, the system
may be in an unstable condition and you may not be able to install the MP
Drivers. Restart your computer before reinstalling.
Cannot Connect to Computer Properly
„ Printing or Scanning Speed Is Slow/USB 2.0 Hi-Speed Connection Does
Not Work
Cause
Your system environment is not fully
compatible with USB 2.0 Hi-Speed.
Action
If your system environment is not fully compatible with USB 2.0 Hi-Speed, the
machine will operate at a lower speed provided under USB 1.1. In this case, the
machine operates properly but printing speed may slow down due to
communication speed.
Check the following to ensure that your system environment supports USB 2.0
Hi-Speed connection.
z The USB port on your computer supports USB 2.0 Hi-Speed connection.
z The USB cable, and the USB hub if you are using one, support USB 2.0 HiSpeed connection.
Be sure to use a certified USB 2.0 Hi-Speed cable. We recommend the cable
to be no longer than around 10 feet / 3 meters.
z The operating system of your computer supports USB 2.0 Hi-Speed
connection.
Obtain and install the latest update for your computer.
z The USB 2.0 Hi-Speed driver operates properly.
Obtain the latest version of the USB 2.0 Hi-Speed driver compatible with your
hardware and install it on your computer.
Important
For details on USB 2.0 Hi-Speed of your system environment, contact the
manufacturer of your computer, USB cable, or USB hub.
„ “This device can perform faster” Message Is Displayed
Cause
Your system environment is not fully
compatible with USB 2.0 Hi-Speed.
140
Action
Your system environment is not compatible with USB 2.0.
See “Printing or Scanning Speed Is Slow/USB 2.0 Hi-Speed Connection Does
Not Work” on page 140.
Troubleshooting
Print Results Not Satisfactory
If the print result is not satisfactory such as white streaks, misaligned lines, and uneven colors,
confirm the paper and print quality settings first.
z Check 1: Do the page size and media type settings match the size and
type of the loaded paper?
When these settings are incorrect, you cannot obtain a proper print result. If you are printing a
photograph or an illustration, incorrect paper type setting may reduce the quality of printout color.
Also, if you print with an incorrect paper type setting, the printed surface may be scratched. In
borderless printing, uneven coloring may occur depending on the combination of the paper type
setting and the loaded paper.
z Check 2: Did you set the print quality setting appropriately?
Select a print quality option suitable to the paper and image for printing. If you notice blurs or
uneven colors, increase the print quality setting and try printing again.
* When printing from a PictBridge compliant device, set the print quality setting by using the
Operation Panel on the machine. You cannot make this setting from a PictBridge compliant
device.
* You cannot change the print quality setting when printing from a wireless communication
device.
The method to confirm the paper and print quality settings differs depending on what you do with
your machine.
To copy or to print from your Confirm by using the Operation Panel on the machine.
memory card by operating
Refer to the User’s Guide on-screen manual.
the machine
To print from a PictBridge
compliant device
Confirm by using your PictBridge compliant device or the Operation
Panel on the machine.
See “Printing Photographs Directly from a PictBridge Compliant
Device” on page 51.
To print from a wireless
communication device
Confirm by using the Operation Panel on the machine.
Refer to “Printing Photographs from a Wireless Communication
Device” in the User's Guide on-screen manual.
To print from a computer
Confirm by using the printer driver.
Refer to the PC Printing Guide on-screen manual.
z Check 3: If the problem is not resolved, there may be other causes.
See also the sections below.
z “Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight Lines Are Misaligned”
on page 142
z “White Streaks” on page 142
z “Printed Paper Curls or Has Ink Blots” on page 142
z “Printed Surface Is Scratched/Paper Is Smudged” on page 143
z “Colors Are Uneven or Streaked” on page 144
Troubleshooting
141
„ Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight
Lines Are Misaligned
Cause
Action
The media is loaded with the wrong
side facing upwards.
When using paper with one printable surface, make sure that the paper is
loaded in the Rear Tray with the printable side facing up or in the Cassette with
the printable side facing down.
Printing on the wrong side may cause unclear prints or prints with reduced
quality.
Refer to the instruction manual supplied with the paper for detailed information
on the printable side.
Ink tank is empty.
See “An Error Message Is Displayed on the LCD” on page 133 to identify the ink
error, and then take the appropriate action depending on the error condition.
The protective film is remaining.
Make sure all of the protective film is peeled off and the air hole is exposed, as
illustrated in (A). If the orange tape is left as in (B), pull the orange tape and
remove it.
(A)
(B)
(A) Correct
L-shaped air hole is exposed.
(B) Incorrect
The tape is not peeled off.
Print Head nozzles are clogged.
See “When Printing Becomes Faint or Colors Are Incorrect” on page 114 and
perform any necessary maintenance operation.
Print Head is misaligned.
If you did not align the Print Head after installation, straight lines may be printed
misaligned. Make sure to align the Print Head after you install it.
See “Automatic Print Head Alignment” on page 119 and perform Automatic Print
Head Alignment. If this does not solve the problem, see “Manual Print Head
Alignment” on page 120 and perform Manual Print Head Alignment.
„ White Streaks
Cause
Print Head nozzles are clogged.
Action
See “When Printing Becomes Faint or Colors Are Incorrect” on page 114 and
perform any necessary maintenance operation.
„ Printed Paper Curls or Has Ink Blots
Cause
Action
Paper is too thin.
When printing data with high color saturation such as photographs or images in
deep color, we recommend using Photo Paper Pro or other Canon specialty
paper. See “Paper Handling” on page 21.
Printing graphics with the Intensity
setting set too high.
Especially if you are using plain paper to print images with high intensity, the
paper may absorb too much ink and become wavy, causing paper abrasion.
When copying, see “Making Copies” on page 35 and reduce the intensity
setting. Then try printing again.
When printing from your computer, refer to “Print Results Not Satisfactory” in the
User’s Guide on-screen manual.
142
Troubleshooting
„ Printed Surface Is Scratched/Paper Is Smudged
Cause
Action
Printing on inappropriate type of paper.
z Check to see if the paper you are printing on is not too thick or curled.
See “Paper Handling” on page 21 to make sure that the paper you are using
is suitable.
If the paper is curled, see “Paper is curled.” on page 143 to correct paper
curl.
z When performing Borderless Printing, print quality may be reduced at the top
and bottom edges of the paper. Make sure that the paper you are using is
suitable for Borderless Printing.
For details, refer to “Printing Area” in the User’s Guide on-screen manual.
Paper is curled.
If you are using paper with either any of the corners or the whole printing
surface curled, the paper may become dirty, not feed properly, or both. Use such
paper after correcting paper curl as follows.
(1)With the printing side (A) facing up, cover the paper with a fresh sheet of
plain paper to avoid staining or scratching the surface.
(2)Roll up the paper in a direction opposite to paper curl as seen below.
(1)
(2)
(A)
(3)Check to see that the paper curl is within approximately 0.08 to 0.2 inches / 2
to 5 mm (B) in height.
(A)
(B)
We recommend printing curl-corrected paper one sheet at a time.
Note
Depending on the media type, the paper may be smudged or may not be fed
properly even if it is not curled.
In such case, follow the procedure described above to curl the paper before
printing. This may improve the print result.
Printing on thick paper.
Selecting the Prevent paper abrasion setting will widen the clearance between
the Print Head and the loaded paper. If you notice abrasion even with the media
type set correctly to match the loaded paper, set the machine to prevent paper
abrasion by using the Operation Panel on the machine or the printer driver.*
* Deactivate the Prevent paper abrasion setting once printing is complete. If
not, this setting remains enabled for all subsequent print jobs.
z Setting with the Operation Panel on the machine
Press the Menu button, select Maintenance/settings, Device settings, and
Print settings in this order, and then set Prevent paper abrasion to ON. For
details, refer to “Device Settings” in the User’s Guide on-screen manual.
z Setting with the printer driver
Refer to “Print Results Not Satisfactory” in the User’s Guide on-screen
manual.
Printing beyond the recommended
printing area.
If you are printing beyond the recommended printing area of your printing paper,
the lower edge of the paper may become stained with ink.
Resize your original document in your application software.
For details on recommended printing area, refer to “Printing Area” in the User’s
Guide on-screen manual.
Troubleshooting
143
Cause
Action
Paper Feed Roller is dirty.
Clean the Paper Feed Roller. Cleaning the Paper Feed Roller will wear the
roller, so perform this procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Roller (Roller Cleaning)”
on page 127.
Inside of the machine is dirty.
Performing duplex printing may leave some ink inside the machine, causing
printouts to be smudged. In this case, perform Bottom Plate Cleaning to clean
the inside of the machine.
For details on cleaning, see “Cleaning the Inside of the Machine (Bottom Plate
Cleaning)” on page 128.
Note
To prevent the inside of the machine from getting stained, set the page size
correctly.
Printing graphics with the Intensity
setting set too high.
Especially if you are using plain paper to print images with high intensity, the
paper may absorb too much ink and become wavy, causing paper abrasion.
When copying, see “Making Copies” on page 35 and reduce the intensity
setting. Then try printing again.
When printing from your computer, refer to “Print Results Not Satisfactory” in the
User’s Guide on-screen manual.
„ Colors Are Uneven or Streaked
Cause
Action
Print Head is misaligned.
See “Automatic Print Head Alignment” on page 119 and perform Automatic Print
Head Alignment. If this does not solve the problem, see “Manual Print Head
Alignment” on page 120 and perform Manual Print Head Alignment.
Print Head nozzles are clogged.
See “When Printing Becomes Faint or Colors Are Incorrect” on page 114 and
perform any necessary maintenance operation.
The Print Result Not Satisfactory When Copying
Cause
Action
The original document is not loaded
correctly.
Check that the original is loaded correctly on the Platen Glass or in the ADF.
See “Handling the Original Document” on page 16.
The original document is loaded with
the wrong side facing up.
When loading the original on the Platen Glass, the side to be copied should be
face down.
When loading the original in the ADF, the side to be copied should be face up.
The original document is a printout
from this machine.
Print quality may be reduced if you copy a printout.
Instead of copying a printout, print the original directly either from the digital
camera, memory card, or your computer.
The Platen Glass, the inner side of the
Document Cover, or the ADF is dirty.
Clean the Platen Glass, the inner side of the Document Cover, or the ADF.
See “Cleaning Your Machine” on page 125.
If these do not resolve the problem, also see “Print Results Not Satisfactory” on page 141.
144
Troubleshooting
Printing Does Not Start
Cause
Action
Ink tank is empty.
See “An Error Message Is Displayed on the LCD” on page 133 to identify the ink
error, and then take the appropriate action depending on the error condition.
Ink tank not installed in proper position.
Open the Scanning Unit (Printer Cover) and check the ink lamps.
If there is still sufficient ink but its ink lamp is flashing red, an ink tank may be
installed in a wrong position.
Confirm that the ink tanks are installed in the appropriate positions. See
“Replacing an Ink Tank” on page 107.
Ink tank is not installed securely.
Open the Scanning Unit (Printer Cover) and check the ink lamps.
If the ink lamp is not lit, press the
mark on the ink tank until it clicks into
place. The ink lamp lights up red when the ink tank is fully inserted.
Unnecessary print jobs are left in
queue. / Computer problems.
Restarting your computer may solve the problem.
If there are any unnecessary print jobs, follow the procedure below to delete
them.
(1)Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from the Control
Panel” in “Opening the Printer Properties Dialog Box (Windows)” of the
User’s Guide on-screen manual.
(2)Click the Maintenance tab and then View Printer Status.
The printer status monitor is displayed.
(3)Click Display Print Queue.
(4)Select Cancel All Documents on the Printer menu.
You may not be able to select this depending on the privileges of the
account.
(5)When the confirmation message is displayed, click Yes.
The print jobs are deleted.
(1)Click the printer icon in the Dock to display the list of print jobs in progress.
(2)Select the print job to delete and click
.
The print jobs are deleted.
The machine is not ready.
Check if any lamp on the Operation Panel is lit.
If all the lamps on the Operation Panel are off, press the ON/OFF button to turn
on the machine. While the COPY button is flashing, the machine is initializing.
Wait until the COPY button stops flashing and remains lit.
Note
When printing large data such as a photo or graphics, it may take longer to start
printing.
Troubleshooting
145
Machine Moves But Ink Is Not Ejected
Cause
The protective film is remaining.
Action
Make sure all of the protective film is peeled off and the air hole is exposed, as
illustrated in (A). If the orange tape is left as in (B), pull the orange tape and
remove it.
(A)
(B)
(A) Correct
L-shaped air hole is exposed.
(B) Incorrect
The tape is not peeled off.
Print Head nozzles are clogged.
See “When Printing Becomes Faint or Colors Are Incorrect” on page 114 and
perform any necessary maintenance operation.
Ink tank is empty.
See “An Error Message Is Displayed on the LCD” on page 133 to identify the ink
error, and then take the appropriate action depending on the error condition.
Paper Does Not Feed Properly
Cause
Action
Printing on inappropriate type of paper.
Check to see if the paper you are printing on is not too thick or curled.
See “Paper Handling” on page 21 to make sure that the paper you are using is
suitable.
If the paper is curled, see “Paper is curled.” on page 143 to correct paper curl.
Paper Feed Roller is dirty.
Clean the Paper Feed Roller. Cleaning the Paper Feed Roller will wear the
roller, so perform this procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Roller (Roller Cleaning)”
on page 127.
Paper not loaded properly.
Make sure of the following when you load paper in the machine.
z When loading two or more sheets of paper, align the edges of the sheets
before loading.
z Always load the paper in portrait orientation, either in the Rear Tray or
Cassette, regardless of the printing orientation.
z When loading paper in the Rear Tray, load the paper with the print side facing
UP. Align the right edge of the paper stack against the Cover Guide and slide
the Paper Guide so that it just touches the left edge of the stack.
z When loading paper in the Cassette, load the paper with the print side facing
DOWN. Align the right edge of the paper stack against the right edge of the
Cassette and slide the Paper Guides against the left and bottom edges of the
stack.
z When loading paper, make sure that the paper is not set over the Load Limit
Mark.
For details on loading paper, see “Loading Paper” on page 26.
146
Troubleshooting
Cause
Action
Too much paper loaded.
Make sure that the paper stack does not exceed the paper load limit. However,
proper feeding of paper may not be possible at this maximum capacity
depending on the type of paper or environmental conditions (either very high or
low temperature and humidity).
In such cases, reduce the sheets of paper you load at a time to around half of
the paper load limit.
For details on loading paper, see “Loading Paper” on page 26.
Foreign object in the Rear Tray or
Cassette.
Make sure that there are no foreign objects in the Rear Tray or Cassette.
Envelopes not prepared or loaded
properly.
When printing on envelopes, load them in the machine in portrait orientation. If
the envelopes are placed in landscape orientation, they will not feed properly.
For details on loading envelopes, see “Loading Envelopes” on page 30.
Inner Cover is not completely closed.
Close the Inner Cover completely. Paper does not feed properly if the Inner
Cover is even slightly open.
Paper Does Not Feed from the Paper Source
Specified in the Printer Driver
Cause
The paper source is specified in the
data created by an application
software.
Action
When the paper source setting is inconsistent between an application program
and the printer driver, the application software setting takes precedence.
Change the application software setting corresponding to the printer driver
setting, or click Print Options on the Page Setup sheet in the printer driver and
select Disable the paper source setting of the application software on the
Print Options screen.
For the print option setting, refer to the PC Printing Guide on-screen manual.
Troubleshooting
147
Paper Jams
Important
When you turn off the machine to remove the jammed paper, make sure of the following.
z When you are printing from the computer, cancel the print job before turning off the machine. Refer to
“Printing from Your Computer” in the User’s Guide on-screen manual.
z While the machine is receiving a fax (in memory), you cannot turn off the machine. Turn it off after
receiving the fax. Do not disconnect the power cord while the machine is receiving a fax. If you
disconnect the power cord, all the documents stored in memory are deleted.
Cause
Action
Paper jammed in the Paper Output Slot
or the Rear Tray.
Remove the paper following the procedure below.
(1)Slowly pull the paper out, either from the Rear Tray or from the Paper Output
Slot, whichever is easier.
z If the paper tears and a piece remains inside the machine, turn the machine
off, open the Scanning Unit (Printer Cover), and remove the paper.
* Be careful not to touch the components inside the machine.
After removing all paper, close the Scanning Unit (Printer Cover), and turn
the machine on.
z If you cannot pull the paper out, turn the machine off and turn it back on. The
paper may be ejected automatically.
(2)Reload the paper in the machine, and press the OK button on the machine.
If you turned off the machine in step (1), all print jobs in queue are canceled.
Reprint if necessary.
Note
z For details on how to load paper, see “Loading Printing Paper” on page 20.
z When reloading the paper in the machine, see “Paper Does Not Feed
Properly” on page 146 to confirm that you are using the correct paper and
are loading it into the machine correctly.
z A5-sized paper are suited to print documents consisting mainly of text. We do
not recommend using such paper to print documents with photos or graphics,
since the printout may curl and cause paper exit jams.
If you cannot remove the paper or the paper tears inside the machine, or if the
paper jam error continues after removing the paper, contact your Canon service
representative.
148
Troubleshooting
Cause
Action
Landscape credit card-sized paper
jammed inside the machine.
Do not load credit card-sized paper in the landscape orientation.
Remove the paper following the procedure below.
(1)Load a single sheet of the same paper in the Rear Tray in portrait orientation.
Do not load it in the landscape orientation.
(2)Turn off the machine.
(3)Turn on the machine.
The paper is fed and then pushes out the jammed paper as it ejects.
All print jobs in queue are canceled. Reprint if necessary.
If you cannot remove the jammed paper or the paper jam error continues after
removing the paper, contact your Canon service representative.
Landscape 4" x 6" / 101.6 x 152.4 mm
paper loaded in the Cassette jammed
inside the machine.
Always load 4" x 6" / 101.6 x 152.4 mm media in portrait orientation regardless
of the printing orientation.
Remove the paper following the procedure below.
(1)Turn off the machine, then open the Rear Cover.
(2)Fold a piece of A4 or Letter-sized plain paper in four, push it in until it hits the
jammed paper, then pull out the paper folded in four.
(3)Close the Rear Cover, then turn on the machine.
Wait until the jammed paper is automatically ejected.
All print jobs in queue are canceled. Reprint if necessary.
If you cannot remove the jammed paper or the paper jam error continues after
removing the paper, contact your Canon service representative.
Troubleshooting
149
Cause
Paper jammed inside the machine at
the transport unit.
Action
Remove the paper following the procedure below.
(1)Open the Rear Cover.
(2)If you can see the jammed paper, slowly pull the paper out.
z Be careful not to touch the components inside the machine.
z If you cannot pull the paper out, close the Rear Cover, turn the machine off,
and turn it back on. The paper may be ejected automatically.
(3)Close the Rear Cover.
(4)If you were not able to remove the paper out in step (2), remove the
Cassette.
(5)Slowly pull the jammed paper out.
(6)If any paper is sticking out of the Cassette, align the edges of the paper to
reload it in the Cassette.
(7)Insert the Cassette into the machine, and press the OK button on the
machine.
If you turned off the machine in step (2), all print jobs in queue are canceled.
Reprint if necessary.
Note
When reloading the paper in the machine, see “Paper Does Not Feed Properly”
on page 146 to confirm that you are using the correct paper and are loading it
into the machine correctly.
If you cannot remove the paper or the paper tears inside the machine, or if the
paper jam error continues after removing the paper, contact your Canon service
representative.
150
Troubleshooting
Cause
Paper jammed inside the machine at
the Duplexing Transport Unit.
Action
Remove the paper following the procedure below.
(1)Remove the Cassette.
If the paper is loaded in the Rear Tray, remove the paper from the Rear Tray
and close the Rear Tray Cover.
(2)Turn off the machine.
(3)Stand the machine with the left side down.
Caution
When standing the machine, make sure that the Scanning Unit (Printer Cover)
is closed securely and the machine does not fall over.
(4)Slowly pull the jammed paper out while pulling the green cover toward you.
Caution
Set the machine back to its original position immediately after removing the
jammed paper.
(5)Insert the Cassette into the machine, and turn on the machine.
Reload paper in the Rear Tray, if necessary.
All print jobs in queue are canceled. Reprint if necessary.
Note
When reloading the paper into the machine, see “Paper Does Not Feed
Properly” on page 146 to confirm that you are using the correct paper and are
loading it into the machine correctly.
If you cannot remove a sheet of paper or a teared piece of paper inside the
machine, or if the paper jam error continues after removing the paper, contact
your Canon service representative.
Troubleshooting
151
Document Jams in the ADF
Important
When you turn off the machine to remove the jammed document, make sure of the following.
z While the machine is receiving a fax (in memory), you cannot turn off the machine. Turn it off after
receiving the fax. Do not disconnect the power cord while the machine is receiving a fax. If you
disconnect the power cord, all the documents stored in memory are deleted.
Cause
Action
The document remains in the ADF
because the Stop/Reset button is
pressed when the machine is scanning
the document.
If you press the Stop/Reset button during scanning, “Document in ADF. Press
OK to discharge document.” appears on the LCD. Press the OK button so that
the remaining document is automatically fed out.
152
Troubleshooting
Cause
Document jams in the ADF (Document
Tray).
Action
Remove the document following the procedure below.
(1)If printing is in progress, press the Stop/Reset button.
(2)Turn off the machine.
(3)If a multi-page document is loaded, remove any pages other than the
jammed page from the ADF, then open the Document Feeder Cover.
(4)Raise the Paper Release Lever (A), then remove the jammed page from
under the roller to the Document Feeder Cover side.
(A)
(5)Pull out the jammed document from the ADF.
If the document cannot be pulled out with ease, follow the procedure in
“Document jams in the ADF (inner side).” on page 154.
(6)Press down the Paper Release Lever (A), close the Document Feeder
Cover, then turn on the machine.
z When rescanning the document after clearing the error, rescan it from the
first page.
If you cannot remove the document or the document tears inside the machine,
or if the document jam error continues after removing the document, contact
your Canon service representative.
Note
The document may not feed properly depending on the media type, or your
environment, such as when the temperature and humidity are either too high or
too low.
In this case, reduce the number of document pages to approximately half of the
loading capacity. See “Original Document Requirements” on page 16.
If the document still jams, use the Platen Glass instead.
Troubleshooting
153
Cause
Action
Document jams in the ADF (inner side). Remove the document following the procedure below.
(1)If printing is in progress, press the Stop/Reset button.
(2)Turn off the machine.
(3)If a multi-page document is loaded, remove any pages other than the
jammed page from the ADF.
(4)Open the Document Output Slot.
(5)Open the Document Cover.
(6)Insert your hand into the Document Output Slot, then while pushing up the
part above the paper feed rollers with your fingers, pull out the document
from the inner side of the Document Cover.
(7)Close the Document Cover.
(8)Close the Document Output Slot, then turn on the machine.
z When rescanning the document after clearing the error, rescan it from the
first page.
If you cannot remove the document or the document tears inside the machine,
or if the document jam error continues after removing the document, contact
your Canon service representative.
154
Troubleshooting
Cause
Document Jams in the ADF (Document
Output Slot).
Action
If the document is jammed in the Document Output Slot, open the Document
Output Slot as shown in the figure below and pull out the document.
z When rescanning the document after clearing the error, rescan it from the
first page.
If you cannot remove the document or the document tears inside the machine,
or if the document jam error continues after removing the document, contact
your Canon service representative.
Troubleshooting
155
Message Appears on the Computer Screen
„ Writing Error/Output Error/Communication Error
Cause
The machine is not ready.
Action
Check if any lamp on the Operation Panel is lit.
If all the lamps on the Operation Panel are off, press the ON/OFF button to turn
on the machine. While the COPY button is flashing, the machine is initializing.
Wait until the COPY button stops flashing and remains lit.
If the Alarm lamp is lit orange, an error may have occurred in the machine. For
details on how to resolve the error, see “An Error Message Is Displayed on the
LCD” on page 133.
The machine is not connected properly. Make sure that the USB cable is securely plugged into the USB port of the
machine and is connected to the computer.
z If you are using a relay device such as a USB hub, disconnect it, connect the
machine directly to the computer, and try printing again. If printing starts
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
z There could also be a problem with the USB cable. Replace the USB cable
and try printing again.
When you use the machine over wired LAN, make sure that the machine is
connected to the network with a LAN cable and is set up correctly. Refer to
“Checking Information about the Network” in “Troubles When Using the
Machine over Network” of the User’s Guide on-screen manual.
Printer port setting does not match the
computer’s interface connecting the
machine.
Check the printer port settings.
* In the following instruction, “XXX” signifies your machine’s name.
(1)Log into a user account with the administrator privilege.
(2)Click Control Panel, then Printer under Hardware and Sound.
In Windows XP, click Control Panel, Printers and Other Hardware, then
Printers and Faxes.
In Windows 2000, click Control Panel then Printers.
(3)Right-click the Canon XXX Printer icon, then select Properties.
(4)Click the Ports tab to confirm the port settings.
Make sure that a port named USBnnn (where “n” is a number) with Canon
XXX Printer appearing in the Printer column is selected for Print to the
following port(s).
If the port setting is not correct, change the port setting according to the
interface you are using, or reinstall the MP Drivers.
Note
When the machine is used over wired LAN, the port name of the machine is
displayed as “CNBJNP_xxxxxxxxxxxx”.
* “xxxxxxxxxxxx” is the character string generated from the MAC address or a
character string specified by the user when setting up the machine.
MP Drivers are not installed properly.
156
The MP Drivers may not be installed properly. Uninstall them following the
procedure described in the PC Printing Guide on-screen manual and reinstall
them following the procedure described in your setup sheet or the Network
Setup Guide.
Troubleshooting
„ Error Regarding Automatic Duplex Printing Is Displayed
Cause
The correct media size is not selected
in the MP Drivers.
Action
Make sure that the Page Size or Paper size setting matches the actual size of
the paper. First, check the Page Size or Paper size setting in the application
software you are printing from. Then, check the Page Size setting on the Page
Setup sheet in the printer properties dialog box (Windows) or the Paper size
setting on the Page Setup dialog box (Macintosh).
Make sure that the actual size of the paper is suitable for automatic duplex
printing. The sizes of media suitable for automatic duplex printing are A4, Letter,
A5, B5, and 5" x 7".
Note
To switch to manual duplex printing, follow the procedure below.
Open the printer properties dialog box, clear the Automatic check box on the
Page Setup sheet, and reprint.
Manual duplex printing is not available.
„ Error Regarding Automatic Print Head Alignment Is Displayed
Cause
Automatic Print Head Alignment has
failed.
Action
See ““Auto head align has failed. Press OK and repeat operation. <See
manual>”” on page 135.
„ Error Number: 300 Is Displayed
Cause
The machine is not ready.
Action
Check if any lamp on the Operation Panel is lit.
If all the lamps on the Operation Panel are off, press the ON/OFF button to turn
on the machine. While the COPY button is flashing, the machine is initializing.
Wait until the COPY button stops flashing and remains lit.
If the Alarm lamp is lit orange, an error may have occurred in the machine. For
details on how to resolve the error, see “An Error Message Is Displayed on the
LCD” on page 133.
The machine is not connected properly. Make sure that the USB cable is securely plugged into the USB port of the
machine and is connected to the computer.
z If you are using a relay device such as a USB hub, disconnect it, connect the
machine directly to the computer, and try printing again. If printing starts
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
z There could also be a problem with the USB cable. Replace the USB cable
and try printing again.
When you use the machine over wired LAN, make sure that the machine is
connected to the network with a LAN cable and is set up correctly. Refer to
“Checking Information about the Network” in “Troubles When Using the
Machine over Network” of the User’s Guide on-screen manual.
Troubleshooting
157
Cause
Action
Your machine is not selected in Printer
on the Print dialog box.
Select your machine’s name in Printer on the Print dialog box.
If your machine’s name does not appear in Printer, follow the procedure below
to check that the driver for your machine is installed to your computer.
(1)Select Print & Fax Preferences from Printer.
In Mac OS X v.10.3.9, select Edit Printer List from Printer.
(2)Check that your machine’s name is displayed in the list of printers and that
the check box is selected.
(3)If your machine’s name is not displayed, click Add(+) to add the machine.
If you cannot add the machine, follow the procedure described in your setup
sheet or the Network Setup Guide to reinstall the MP Drivers.
„ Error Number: 1700 Is Displayed
Cause
The ink absorber is almost full.
Action
See ““The ink absorber is almost full. Press OK to continue printing. Contact the
service center.”” on page 134.
„ Error Number: 1851 Is Displayed
Cause
Inner Cover was open when you
started printing.
Action
Close the Inner Cover, then press the OK button on the machine. Printing will
start again.
„ Error Number: 1856 Is Displayed
Cause
Action
Inner Cover was opened while printing
was in progress.
Close the Inner Cover, then press the OK button on the machine.
The print data being sent at the time of the error will be erased, so print it again.
„ Error Number: 2001 Is Displayed
Cause
No response from connected digital
camera or video camcorder. /
Connected digital camera or video
camcorder is not compatible with this
machine.
Action
See ““Incompatible device detected. Remove the device.”” on page 135.
„ Error Number: 2002 Is Displayed
Cause
A USB hub is connected.
158
Action
See ““An unsupported USB hub is connected. Remove the hub.”” on page 135.
Troubleshooting
„ Error Number: 2500 Is Displayed
Cause
Automatic Print Head Alignment has
failed.
Action
See ““Auto head align has failed. Press OK and repeat operation. <See
manual>”” on page 135.
„ Ink Info Number: 1600 Is Displayed
Cause
Ink may have run out.
Action
See ““The ink may have run out. Replacing the ink tank is recommended.”” on
page 133.
„ Ink Info Number: 1683 Is Displayed
Cause
The remaining ink level cannot be
detected.
Action
See ““The remaining level of the ink cannot be correctly detected.”” on
page 133.
„ Ink Info Number: 1688 Is Displayed
Cause
Ink has run out.
Action
See ““The ink has run out. Replace the ink tank.”” on page 134.
Error Message Appears on a PictBridge Compliant
Device
The following are the possible errors that may occur when printing directly from a PictBridge
compliant device, and the actions to resolve them.
Note
z This section describes errors that are indicated on Canon-brand PictBridge compliant devices.
The error messages and operations may vary depending on the device you are using.
For errors on non-Canon PictBridge compliant devices, check the error message displayed on the LCD
and take the appropriate action to clear the error. For details, see “An Error Message Is Displayed on
the LCD” on page 133.
z For the errors indicated on the PictBridge compliant device and their solution, also refer to the
instruction manual of the device. For other troubles on the device, contact the manufacturer.
Troubleshooting
159
Error Message On
PictBridge Compliant
Device
Action
“Printer in use”
If the machine is printing from the computer or warming up, wait until the job
ends. When it is ready, the machine starts printing automatically.
“No paper”
Load paper in the paper source, or press the Feed Switch to select the paper
source where you have loaded paper (the Rear Tray or Cassette), and select
Continue* in the display on your PictBridge compliant device.
* To resume printing, you can also press the OK button on the machine instead
of selecting Continue.
“Paper Error” / “Media type error”
z The page size that cannot be fed from the Cassette is selected. Load paper
in the Rear Tray, press the Feed Switch to select the Rear Tray as the paper
source, and try printing again.
For details, see “Changing the Paper Source” on page 25.
z If the Paper Output Tray is closed, open it. The machine resumes printing. If
the Inner Cover is open, close it and select Stop in the display on your
PictBridge compliant device to stop printing.
“Paper jam”
Select Stop in the display on your PictBridge compliant device to stop printing.
Remove the jammed paper, load new paper, press the OK button on the
machine and try printing again.
“Printer cover open”
Close the Scanning Unit (Printer Cover) on the machine.
“No Print Head”
The Print Head is not installed or is defective.
For details on how to resolve the error, see ““Print head is not installed. Install
the print head.”” on page 133.
“Waste tank full” / “Ink absorber full”
The ink absorber is nearly full.
For details on how to resolve the error, see ““The ink absorber is almost full.
Press OK to continue printing. Contact the service center.”” on page 134.
“No ink” / “Ink cassette error”
The ink tank is not installed properly or empty.
Check the error message displayed on the LCD and take the appropriate action
to resolve the error. See “An Error Message Is Displayed on the LCD” on
page 133.
“Ink Error”
An ink tank that was once empty is installed.
For details on how to resolve the error, see ““The remaining level of the ink
cannot be correctly detected.”” on page 133.
“Hardware Error”
An ink tank error has occurred. Replace the ink tank. See “Replacing an Ink
Tank” on page 107.
“Printer error”
An error requiring servicing may have occurred.
Disconnect the USB cable between the machine and the PictBridge compliant
device, turn off the machine, and unplug the power cord of the machine from the
power supply. After five minutes or more, plug the power cord of the machine
back in, turn on the machine, and then reconnect the PictBridge compliant
device to the machine.
If the same error occurs, contact your Canon service representative.
Cannot Print Properly through Bluetooth
Communication
To troubleshoot printing through Bluetooth communication, refer to the Bluetooth Guide on-screen
manual.
160
Troubleshooting
Cannot Print Properly from a Photo Index Sheet
Cause
“Failed to scan Photo Index Sheet.”
is displayed.
Action
z Make sure the Photo Index Sheet is set in the correct position and orientation
on the Platen Glass.
z Make sure the Platen Glass and the Photo Index Sheet are not dirty.
z Make sure all required circles on the Photo Index Sheet are filled in. If the
filled circles on the sheet are not marked dark enough, the machine may not
scan the settings.
See “Printing by Using the Photo Index Sheet” on page 46.
Cannot Remove a Memory Card
Cause
Action
Contact your Canon service representative.
miniSD Card, microSD Card, xDPicture Card, Memory Stick Duo,
Memory Stick PRO Duo, or RS-MMC is
Important
attempted to insert into the machine
Never attempt to remove a memory card using a thin stick or tweezers. Doing
without attaching to the special adapter. so may damage the machine.
Scanning Problems
„ ScanGear Won’t Start
Cause
The scanner driver (ScanGear) is not
installed.
Action
Follow the procedure described in your setup sheet or the Network Setup Guide
to reinstall the MP Drivers.
„ Other Scanning Troubles
Refer to the Scanning Guide on-screen manual.
Troubleshooting
161
Problems Receiving Faxes
„ Cannot Receive a Fax, Cannot Print a Fax
Cause
Action
The machine is not powered on.
z You cannot receive faxes if the power is turned off. Press the ON/OFF button
to turn the power on.
z If you disconnected the power cord without turning off the power (a mode
button is lit), reconnect it, then the power is turned on automatically.
z If you disconnect the power cord after pressing the ON/OFF button to turn off
the power (all mode buttons are not lit), reconnect it, then press the ON/OFF
button to turn on the power.
z If the power was turned off due to power failure, etc., the power is
automatically turned on when the power failure is recovered.
The machine’s memory is full.
Either print or delete documents in memory (see “Document Stored in Memory”
on page 99) to free up memory. Then ask the sender to resend the fax.
There was an error during reception.
z Check the LCD for an error message. See “An Error Message Is Displayed
on the LCD” on page 133.
z Print the Activity report and check for an error. See “Printing the Activity
Report Manually” on page 103.
The telephone line is not correctly
connected.
Check that the telephone line is connected correctly to the Telephone Line Jack
and that the telephone (or another external device such as an answering
machine or a computer modem) is connected correctly to the External Device
Jack. Refer to your setup sheet or see “Preparing the Machine for Fax” on
page 57.
A paper size other than A4, Letter, or
Legal* is loaded.
If a paper size other than A4, Letter, or Legal* is loaded in the specified paper
source, incoming faxes are not printed and are stored in memory. Change the
paper in the specified paper source to A4, Letter, or Legal* size, then press the
OK button on the machine. Load Legal-sized* paper in the Rear Tray.
*
Legal may not be available depending on the country or region of purchase.
Paper is not loaded
If paper is not loaded in the specified paper source, received faxes will be stored
in memory without printing.
Load paper in the specified paper source, then press the OK button.
Ink has run out
If an ink has run out, received faxes will be stored in memory without printing.
Replace the ink tank, then print them in memory.
See “Replacing an Ink Tank” on page 107 and see “Document Stored in
Memory” on page 99.
Note
z If the machine was receiving the faxes in the fax mode, printing will start
automatically after replacing the ink tank.
z You can set to print received faxes forcibly even if an ink tank is run out.
Refer to “Auto print received” in “Device Settings” of the User’s Guide onscreen manual.
However, a part of contents or all contents of the fax may not be printed since
the ink has run out.
And also the contents of faxes will not be stored in memory.
In addition, if ink has already run out, it is recommended that OFF be
selected for Auto print received in RX settings to store the received fax in
memory once and print the fax manually after replacing the ink tank.
162
Troubleshooting
Cause
The machine is not set to the
appropriate receive mode.
Action
Check the receive mode setting (A), and change it to a mode suited to your
connection if necessary.
(A)
FAX priority mode
See “If You Are Using a Single Telephone Line for Faxes and Voice Calls and
Want to Receive Faxes Automatically:” on page 91.
FAX only mode
See “If You Want to Receive Only Faxes Automatically with Your Machine, or
Have a Dedicated Telephone Line for Fax Use Only:” on page 91.
DRPD*1
See “If You Subscribe to a Distinctive Ring Pattern Detection (DRPD) Service
with Your Telephone Company (US and Canada only):” on page 93.
Network switch*2
See “If You Want the Machine to Automatically Switch between Fax and Voice
Calls by the Call Ring Patterns (Network Switch):” on page 93.
TEL priority mode
See “If You Are Using a Single Telephone Line for Faxes and Voice Calls and
Use Voice Calls More Frequently:” on page 92.
*1 This setting is only available in US and Canada.
*2
This setting may not be available depending on the country or region of
purchase.
„ Machine Does Not Switch Automatically between Voice and Fax Calls
Cause
The receive mode, displayed in the
FAX standby screen, is FAX only
mode.
Action
If the receive mode is set to FAX only mode, there will be no automatic
switching between voice and fax calls. Set the receive mode to FAX priority
mode, DRPD*1, or Network switch*2.
If the receive mode is TEL priority mode, connect an answering machine to the
machine and check that a message plays back when the answering machine
answers.
*1 This setting is only available in US and Canada.
*2
This setting may not be available depending on the country or region of
purchase.
„ Quality of Received Fax is Poor
Cause
Action
ECM RX is set to OFF.
Set ECM RX to ON. Refer to “ECM RX” in “Device Settings” of the User’s Guide
on-screen manual.
If ECM RX is enabled, the sender’s fax machine resends the fax after correcting
errors automatically.
The sender’s original document or fax
machine is dirty.
The image quality of the fax is mainly determined by the sender’s fax machine.
Contact the sender and check whether the scanning area of his/her fax machine
is not dirty.
Troubleshooting
163
Cause
Action
ECM sending/receiving is not enabled
although the line/connection is poor, or
the sender’s fax machine is not
compatible with ECM.
z On your machine, set ECM RX to ON. Refer to “ECM RX” in “Device
Settings” of the User’s Guide on-screen manual.
z Contact the sender and check that his/her machine is set to enable ECM
sending.
z If the sender’s or recipient’s fax machine is not compatible with ECM, the fax
will be sent/received in the standard mode.
z Reduce the reception start speed. Refer to “RX start speed” in “Device
Settings” of the User’s Guide on-screen manual.
„ Errors Often Occur When You Receive a Fax
Cause
Action
The telephone line condition or the
connection is poor.
If there is a poor line or connection, reducing the reception start speed may
correct the error.
Reduce the reception start speed. Refer to “RX start speed” in “Device Settings”
of the User’s Guide on-screen manual.
The sender’s fax machine is not
operating normally.
Contact the sender and check whether his/her fax machine is operating
normally.
164
Troubleshooting
Problems Sending Faxes
„ Cannot Send a Fax
Cause
Action
The machine is not powered on.
z You cannot send faxes if the power is turned off. Press the ON/OFF button to
turn the power on.
z If you disconnected the power cord without turning off the power (a mode
button is lit), reconnect it, then the power is turned on automatically.
z If you disconnect the power cord after pressing the ON/OFF button to turn off
the power (all mode buttons are not lit), reconnect it, then press the ON/OFF
button to turn on the power.
z If the power was turned off due to power failure, etc., the power is
automatically turned on when the power failure is recovered.
The document is being sent from
memory.
When the In Use/Memory lamp is flashing, another document is being sent
from memory. Wait until the machine finishes sending it.
The telephone line is connected to the
External Device Jack.
Reconnect to the Telephone Line Jack. Refer to your setup sheet or see
“Preparing the Machine for Fax” on page 57.
If you still cannot send a fax, there is a problem with the telephone line. Contact
your telephone company and the manufacturer of your terminal adapter or
telephone adapter.
The telephone line type is not set
correctly.
Check the telephone line type setting and change it as necessary. See “Setting
the Telephone Line Type” on page 60.
Dial tone detect is set to ON.
Resend the fax after a while. If you still cannot send the fax, set Dial tone
detect to OFF. Refer to “Dial tone detect” in “Device Settings” of the User’s
Guide on-screen manual.
The fax number is not correctly
registered in a speed dial.
Make sure that the fax number is correctly registered when speed dialing. See
“Registering Recipients for the Speed Dial” on page 71.
There was an error during
transmission.
z Check the LCD for an error message. See “An Error Message Is Displayed
on the LCD” on page 133.
z Print the Activity report and check for an error. See “Printing the Activity
Report Manually” on page 103.
The telephone line is not connected
correctly.
Check that the telephone line is connected correctly to the proper jack. If so,
then there is a problem with your telephone line. Contact your telephone
company.
The document is not loaded properly.
Remove the document then reload it on the Platen Glass or in the ADF. See
“Handling the Original Document” on page 16.
There was a printer error.
Check an error message on the LCD, then resolve the problem. See “An Error
Message Is Displayed on the LCD” on page 133.
If you are in a hurry, press the Stop/Reset button or the OK button to close the
message, then send faxes.
„ Cannot Send a Fax Clearly
Cause
Action
The document is not loaded correctly,
or the Platen Glass, the inner side of
the Document Cover, or the ADF is
dirty.
z Remove the document, then reload it on the Platen Glass or in the ADF. See
“Handling the Original Document” on page 16.
z Clean the Platen Glass, the inner side of the Document Cover, or the ADF
(see “Cleaning Your Machine” on page 125) and reload the document. See
“Handling the Original Document” on page 16.
The image quality setting or the scan
contrast setting is not suitable for the
document.
On the LCD, set an image quality suitable and a scan contrast suitable for the
document. See “Before Sending Faxes” on page 81.
The original document is loaded with
the wrong side facing upwards.
When loading the document on the Platen Glass, the side to be scanned should
be face down.
When loading in the ADF, the side to be scanned should be face up.
Troubleshooting
165
Cause
You are scanning thick or curled
documents.
Action
Thick or curled documents may not be sent in good quality, because of a
shadow or distortion caused when scanning such documents.
Press on the Document Cover with your hand when scanning.
„ Errors Often Occur When You Send a Fax
Cause
The telephone line condition or the
connection is poor.
Action
If there is a poor line or connection, reducing the transmission start speed may
correct the error.
Reduce the transmission start speed. Refer to “TX start speed” in “Device
Settings” of the User’s Guide on-screen manual.
Telephone Problems
„ Cannot Dial
Cause
Action
The telephone line is not correctly
connected.
Check that the telephone line is connected correctly. Refer to your setup sheet
or see “Preparing the Machine for Fax” on page 57.
The telephone line type is not set
correctly.
Check the telephone line type setting and change it as necessary. See “Setting
the Telephone Line Type” on page 60.
„ Telephone Disconnects During a Call
Cause
Action
The telephone line or the telephone (or
a peripheral device such as an external
telephone, an answering machine, or a
computer modem) is not connected
correctly.
Check that the telephone line and the telephone (or a peripheral device such as
an external telephone, an answering machine, or a computer modem) are
connected correctly.
166
Troubleshooting
Appendix
How to Use the Documentation Provided
Printed Documentation
Setup Sheet
Be sure to read this sheet first.
This sheet includes instructions for setting up your machine and getting it ready
for use.
Network Setup Guide
Be sure to read this guide after reading the front side of your setup sheet
when using the machine connected to a wired LAN.
This guide includes instructions for setting up your machine to be used over
network.
Quick Start Guide (This guide)
Read this guide when starting to use the machine.
After following instructions in your setup sheet or the Network Setup Guide, we
recommend you read this guide to familiarize yourself with the basic operation of
some of the main functions that can be performed on your machine.
On-screen Manuals
User’s Guide
Read this guide when starting to use the machine.
If the Quick Start Guide does not provide you enough information please refer to
the User’s Guide which can be installed from the Setup CD-ROM. This guide
provides detailed instructions for:
z copying
z printing from a memory card
z printing from your computer
z scanning
z faxing
Additional guides are also available for advanced features.
Scanning Guide
Refer to this guide for full instructions on scanning operation and settings.
PC Printing Guide
Refer to this guide for full instructions on printer driver setting.
FAX Driver Guide (Windows only)
Refer to this guide for full instructions on fax driver setting.
PC Photo Printing Guide
Refer to this guide for full instructions on using the various application software
included on the Setup CD-ROM.
Appendix
167
Bluetooth Guide
Refer to this guide for full instructions of printing from computers and devices
that support Bluetooth communication, and on troubleshooting them.
Reading the On-screen Manuals
For detailed instructions on installing the on-screen manuals, refer to your setup sheet or the
Network Setup Guide.
You can view the on-screen manuals in the following way:
To view the on-screen manual, double-click the XXX On-screen Manual shortcut icon on the
desktop, or click Start > All Programs (or Programs) > Canon XXX Manual > XXX On-screen
Manual (where “XXX” is your machine’s name).
System Requirements
Browser: Windows HTML Help Viewer
Note
z Microsoft® Internet Explorer 5.0 or later must be installed.
z The on-screen manual may not be displayed properly depending on your operating system or
Internet Explorer version. We recommend that you keep your system up to date with Windows
Update.
To view the on-screen manual, double-click the XXX On-screen Manual alias (where “XXX” is your
machine’s name) on the desktop.
System Requirements
Browser: Help Viewer
Note
z The on-screen manual may not be displayed properly depending on your operating system. We
recommend that you keep your system up to date.
z We recommend using Safari as your Web browser to view the HTML format on-screen
manuals. If Safari is not installed on your computer, download it from Apple Inc. website and
install it.
168
Appendix
Solution Menu (Windows only)
This menu screen helps you to easily launch bundled applications or on-screen manuals.
Also, you can easily access useful websites to get tips on how to use your machine.
Experience how easy it is to launch menu items by using the menu screen that appears
automatically when your computer starts up.
For details, refer to the Introduction to Solution Menu on-screen manual.
My Printer (Windows only)
This application helps you to operate this machine.
Use this application to open the printer driver or the status monitor screen and confirm or change
both the printer settings or status.
Also, this application has a menu to provide troubleshooting tips when problems arise.
Double-click the icon on the desktop and experience how easy operating the machine can be.
Appendix
169
Specifications
General Specifications
Printing resolution (dpi)
9600 (horizontal)* x 2400 (vertical)
* Ink droplets can be placed with a pitch of 1/9600 inch at minimum.
Interface
USB 2.0 High Speed*1 /
Bluetooth v2.0 (option)*2 *3 *4 /
Wired LAN Interface (100BASE-TX/10BASE-T)
*1
A computer that complies with USB 2.0 Hi-Speed standard is
required. Since the USB 2.0 Hi-Speed interface has full backward
compatibility with USB Full-Speed (USB 1.1), it can be used at USB
Full-Speed (USB 1.1).
*2
Maximum speed: 1.44 Mbps
*3
JPEG only
*4
Bluetooth connection is for printing only.
Print width
8 inches / 203.2 mm max.
(for Borderless Printing: 8.5 inches / 216 mm)
Acoustic noise level
Approx. 33 dB (A)
* When printing in the highest print quality mode on Photo Paper Pro.
Operating environment
Temperature: 5 to 35°C (41 to 95°F)
Humidity: 10 to 90%RH (no condensation)
Storage environment
Temperature: 0 to 40°C (32 to 104°F)
Humidity: 5 to 95%RH (no condensation)
Power supply
AC 100-240 V, 50/60 Hz
Power consumption
Printing (Copy): Approx. 21 W
Standby (minimum): Approx. 5.5 W
OFF: Approx. 1.4 W
External dimensions
Approx. 20.0 (W) x 19.0 (D) x 10.2 (H) inches /
Approx. 508 (W) x 483 (D) x 260 (H) mm
* With the Paper Support, Paper Output Tray, and Document Tray
retracted.
Weight
Approx. 13.9 kg (Approx. 30.7 lb.)
* With the Print Head and ink tanks installed.
Print Head
Total 4,608 nozzles (Y/PgBK/Dye BK: each 512 nozzles, C/M: each
1,536 nozzles)
ADF capacity
z A4 or Letter size: Max. 35 sheets (20 lb / 75 gsm paper), up to 0.20
inches / 5 mm in height
z Legal size: Max. 30 sheets (20 lb / 75 gsm paper), up to 0.16 inches / 4
mm in height
z Other sizes: 1 sheet
Copy Specifications
Multiple copy
1 - 99 pages
Intensity adjustment
9 positions, Auto intensity (AE copy)
Zoom
25% - 400% (1% unit)
170
Appendix
Scan Specifications (Platen Glass)
Scanner driver
TWAIN / WIA (Windows Vista and Windows XP only)
Maximum scanning size
A4/Letter, 8.5" x 11.7" / 216 x 297 mm
Scanning resolution
Optical resolution (horizontal x vertical) max: 4800 dpi x 9600 dpi
Interpolated resolution max: 19200 dpi x 19200 dpi
Gradation (Input/Output) Gray: 16bit/8bit
Color: 48bit/24bit (RGB each 16bit/8bit)
Fax Specifications
Applicable line
Public Switched Telephone Network (PSTN)
Compatibility
G3 / Super G3 (Mono & Color Fax)
Data compressing
system
MH, MR, MMR, JPEG
Modem type
Fax modem
Modem speed
33600 / 31200 / 28800 / 26400 / 24000 / 21600 / 19200 / 16800 /
14400 / 12000 / 9600 / 7200 / 4800 / 2400 bps
Automatic fallback
Transmission speed
Black & white: Approx. 3 seconds/page at 33.6 Kbps, ECM-MMR,
transmitting from memory
(Based on ITU-T No.1 chart for US specifications and Canon FAX
Standard chart No.1 for others, both in standard mode or Canon FAX
Standard chart No.1, standard mode.)
Color: Approx. 1 minute/page at 33.6 Kbps, ECM-JPEG, transmitting
from memory
(Based on Canon COLOR FAX TEST SHEET.)
Scanning image
processing
Halftones: 256 levels of gray
Density adjustment: 3 levels
Memory
Transmission/reception: 250 pages
(Based on ITU-T No.1 chart for US specifications and Canon FAX
Standard chart No.1 for others, both in standard mode.)
Fax resolution
Black & white Standard: 8 pels / mm x 3.85 lines / mm (203 pels / inch
x 98 lines / inch)
Black & white Fine, Photo: 8 pels / mm x 7.70 lines / mm (203 pels /
inch x 196 lines / inch)
Color: 200 x 200 dpi
Dialing
Automatic dialing
One-touch speed dial (8 destinations)
Coded speed dial (100 destinations)
Group dial (max. 107 destinations)
Regular dialing (with Numeric buttons)
Automatic redialing
Manual redialing (with the Redial/Pause button)
Appendix
171
Fax Specifications
Telephone networking
Sequential broadcasting (max. 109 destinations)
Automatic reception
Automatic fax/tel switchover
DRPD (Distinctive Ring Pattern Detection)
Remote reception by telephone (Default ID: 25)
Non-ring reception
ECM deactivation
Activity report (after every 20 transactions)
Non-delivery report
TTI (Transmit Terminal Identification)
Connection
Telephone/answering machine (CNG detecting signal)/data modem
Paper size
4" x 6" / 10 x 15 cm, 5" x 7"*1, CreditCard / 5.4 x 8.6 cm*2, 8" x 10" / 20
x 25 cm, A4, 8.5" x 11" (Letter), 4" x 7.1" / 10.1 x 18 cm*3
*1
Can be selected only on certain Canon-brand PictBridge compliant
devices.
*2 Feeding this paper from the Cassette can damage the machine. Load
in the Rear Tray.
*3 May appear as “Hi-Vision” on a non Canon-brand PictBridge
compliant device.
Paper type
Default (Selections based on the machine setting), Photo (Photo Paper
Plus Glossy, Photo Paper Plus Glossy II, Glossy Photo Paper, Glossy
Photo Paper “Everyday Use”, Photo Paper Glossy, Photo Paper Plus
Semi-gloss, Photo Stickers), Fast Photo (Photo Paper Pro), Plain (A4/
Letter only)
Layout
Default (Selections based on the machine setting), Borderless,
Bordered, N-up (2, 4, 9, 16)*1, 20-up*2, 35-up*3
*1
Layout compatible with Canon-brand sticker above. Refer to
“Compatible Media Types” in the User’s Guide on-screen manual.
*2
You can print shooting Info (Exif Data) on photos in list format (20up), or in the margins of specified photos (1-up). Select Layout, then
select the item displayed with the [i] icon.
(Note that this print setting cannot be used for some models.)
*3
Selected photos are printed in 35 mm film style layout (contact
printing layout). This print setting is only available with certain Canon
PictBridge compliant devices.
Image optimize
Default (Selections based on the machine setting), On, Off, “Vivid”*,
“NR” (Noise Reduction)*, “Face”*, “Red-Eye”*
* If using a Canon PictBridge compliant camera, you can select it.
Print date & file no.
Default (Off: No printing), Date, File No., Both, Off
Trimming
Default (Off: No trimming), On (follow camera’s setting), Off
Telephone Specifications
Camera Direct Print (PictBridge)
172
Appendix
Minimum System Requirements
Note
Conform to the operating system’s requirements when higher than those given here.
Operating System Windows Vista
Processor
Pentium II (including compatible
processors)
RAM
300 MHz
128 MB
Windows XP SP2
Pentium II (including compatible
processors)
300 MHz
128 MB
Mac OS X v.10.4
Intel processor
PowerPC G3
256 MB
Mac OS X v.10.3.9
PowerPC G3
128 MB
Note: Hard disk must be formatted as
Mac OS Extended (Journaled) or
Mac OS Extended.
Windows 2000 Professional SP4
Pentium II (including compatible
processors)
300 MHz
128 MB
Note: Operation can only be
guaranteed on a PC pre-installed
Windows Vista, XP or 2000.
Browser
Internet Explorer 6.0 or later
Safari
Hard Disk Space
800 MB
Note: For bundled software
installation.
650 MB
Note: For bundled software
installation.
CD-ROM Drive
Required
Other restrictions
XGA 1024 x 768
z Some functions may not be available with Windows Media Center.
z To upgrade from Windows XP to Windows Vista, first uninstall software bundled with the Canon
inkjet printer.
Additional System Requirements for On-Screen Manuals
Browser: Windows HTML Help Viewer
Note: Microsoft Internet Explorer 5.0 or later
must be installed. The on-screen manual may
not be displayed properly depending on your
operating system or Internet Explorer version.
We recommend that you keep your system up
to date with Windows Update.
Browser: Help Viewer
Note: The on-screen manual may not be
displayed properly depending on your operating
system. We recommend that you keep your
system up to date.
Specifications are subject to change without notice.
Appendix
173
Legal Limitations on Use of Your Product and Use of
Images
It may be unlawful to make copies of, scan, print, or use reproductions of the following documents.
The list provided is non-exhaustive. When in doubt, check with a legal representative in your
jurisdiction.
z Paper money
z Traveler’s checks
z Money orders
z Food stamps
z Certificates of deposit
z Passports
z Postage stamps (canceled or uncanceled)
z Immigration papers
z Identifying badges or insignias
z Internal revenue stamps (canceled or uncanceled)
z Selective service or draft papers
z Bonds or other certificates of indebtedness
z Checks or drafts issued by governmental
agencies
z Stock certificates
z Motor vehicle licenses and certificates of title
174
Appendix
z Copyrighted works/works of art without permission of
copyright owner
Users in the U.S.A.
„ Pre-Installation Requirements for MX850
Order Information
When ordering service from the telephone company for this equipment, the following may be
required.
Universal Service Order Code (USOC): RJ11C
The Facility Interface Code (FIC): 02LS2
Service Order Code (SOC): 9.0F
„ Connection of the Equipment
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA.
On the bottom of this equipment is a label that contains, among other information, a product identifier
in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone
company.
The REN is used to determine the number of devices that may be connected to a telephone line.
Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming
call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the
number of devices that may be connected to a line, as determined by the total RENs, contact the
local telephone company. The REN for this product is part of the product identifier that has the format
US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is
a REN of 0.3).
A plug and jack used to connect this equipment to the premises wiring and telephone network must
comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant
telephone cord and modular plug is provided with this product. It is designed to be connected to a
compatible modular jack that is also compliant. See installation instructions for details.
Connection to party lines is subjected to state tariffs. Contact the state public utility commission,
public service commission or corporation commission for information.
If your home has specially wired alarm equipment connected to the telephone line, ensure the
installation of this equipment does not disable your alarm equipment. If you have questions about
what will disable alarm equipment, consult your telephone company or a qualified installer.
„ In Case of Equipment Malfunction
Should any malfunction occur which cannot be corrected by the procedures described in this guide,
disconnect the equipment from the telephone line cable, turn off the power and disconnect the power
cord. The telephone line cable should not be reconnected or the main power switch turned ON until
the problem is completely resolved. Users should contact their local authorized Canon Facsimile
Service Dealer for the servicing of equipment.
Information regarding Authorized Service Facility locations can be obtained by calling the Canon
Customer Center.
„ Rights of the Telephone Company
If this equipment causes harm to the telephone network, the telephone company may temporarily
disconnect service. The telephone company also retains the right to make changes in facilities and
services that may affect the operation of this equipment. When such changes are necessary, the
telephone company is required to give adequate prior notice to the user. However, if advance notice
is not possible, the telephone company will notify the customer as soon as possible. Also, the
customer will be advised of his/her right to file a compliant with the FCC if he/she believes it is
necessary.
Appendix
175
Warning
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or
other electronic device to send any message via a telephone FAX machine unless such message clearly
contains in a margin at the top or bottom of each transmitted page, or on the first page of the transmission,
the date and time it is sent and an identification of the business or other entity, or other individual sending
the message and the telephone number of the sending machine or such business, other entity, or
individual.
In order to program this information into your FAX machine, you should complete the procedure to register
your name, unit’s telephone number, time, and date. See “Registering Sender Information” of this guide.
„ Regulatory Information
FCC Notice (U.S.A. Only)
For 120V, 60Hz model
Model Number: K10313
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
z Reorient or relocate the receiving antenna.
z Increase the separation between the equipment and receiver.
z Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
z Consult the dealer or an experienced radio/TV technician for help.
Use of a shielded cable is required to comply with Class B limits in Subpart B of Part 15 of the FCC
Rules.
Do not make any changes or modifications to the equipment unless otherwise specified in the
manual. If such changes or modifications should be made, you could be required to stop operation of
the equipment.
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
1-516-328-5600
176
Appendix
„ Canon U.S.A., INC. LIMITED WARRANTY --- (U.S.A. only)
The limited warranty set forth below is given by Canon U.S.A., Inc. (“Canon USA”) with respect to
the new or refurbished Canon-brand product (“Product”) packaged with this limited warranty, when
purchased and used in the United States only.
The Product is warranted against defects in materials and workmanship under normal use and
service (a) for a period of one (1) year from the date of original purchase when delivered to you in
new condition in its original container or (b) for 90 days from the date of original purchase for
refurbished Products. Product returned to a Canon USA repair facility or a Canon USA Authorized
Service Facility (“ASF”), and proven to be defective upon inspection will be (a) repaired utilizing new,
remanufactured, repaired and/or recycled parts (b) exchanged for new or; (c) exchanged for a
refurbished Product, as determined by the Canon USA repair facility or the ASF. Warranty repair or
replacement shall not extend the original warranty period of the Product. A dated proof of purchase
is required at the time of warranty service. A copy of your dated bill of sale will satisfy this
requirement. This warranty does not cover any accessories, or any consumables, such as paper or
ink cartridges, as to which there shall be no warranty or replacement.
This limited warranty shall only apply if the Product is used in conjunction with compatible
computers, peripheral equipment and software. Canon USA shall have no responsibility for such
items except for compatible Canon brand peripheral equipment covered by a separate warranty
(“Separate Warranty”). Repairs of such Canon brand peripheral equipment shall be governed by the
terms of the Separate Warranty. Non-Canon brand equipment and software that may be distributed
with the Product are sold “as is” and without warranty of any kind by Canon USA, including any
implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties
are disclaimed. The sole warranty, if any, with respect to such non-Canon brand items is given by the
manufacturer or producer thereof.
This limited warranty covers all defects encountered in normal use of the Product and does not apply
in the following cases:
(a) Loss of or damage to the Product due to abuse, neglect, mishandling, improper packaging by
you, alteration, accident, electrical current fluctuations, improper use, failure to follow operating
or maintenance instructions in, or environmental conditions prescribed in, Canon USA’s user’s
manual or other documentation, or services performed by someone other than a Canon USA
repair facility or ASF. Without limiting the foregoing, dropping the Product, scratches, and
abrasions will be presumed to have resulted from misuse, abuse or failure to operate the
Product as set forth in the user’s manual or other documentation for the Product.
(b) Use of parts, media, software or supplies (other than those sold by Canon USA), including nonCanon ink cartridges or refilled ink cartridges, that cause damage to the Product or cause
abnormally frequent service calls or service problems.
(c) If the Product has had its serial number or dating defaced, altered or removed.
ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR
CONTAINED ON THE SOFTWARE DISKETTES OR CD-ROMS ENCLOSED WITH, OR
ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR
FOR THE PRODUCT, IS SOLD “AS IS” AND WITHOUT WARRANTY BY CANON USA. THE SOLE
WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE
MANUFACTURER’S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY
LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON USA IMMEDIATELY
IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER’S LICENSE
AGREEMENT.
NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE
APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO
OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY
ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON USA, OR
Appendix
177
ITS ASF. (SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.) CANON USA
SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE
FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION
OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED
BY THE USE, MISUSE, OR INABILITY TO USE THE PRODUCT REGARDLESS OF THE LEGAL
THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA OR ITS ASF HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND
AGAINST CANON USA OR ITS ASF BE GREATER IN AMOUNT THAN THE PURCHASE PRICE
OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING,
YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR
PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE POSSESSION,
USE, MISUSE, OR INABILITY TO USE THE PRODUCT SOLD BY CANON USA NOT CAUSED
SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA, OR ITS ASF. (SOME STATES
DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.) THIS
LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL
PURCHASER OF THE PRODUCT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A
GIFT, AND STATES YOUR EXCLUSIVE REMEDY.
Canon USA offers a range of customer technical support* options:
z
Interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to
frequently asked questions (www.canontechsupport.com)
z
Toll-free live technical support Monday—Saturday (excluding holidays) at 1-800-828-4040
z
Telephone Device for the Deaf (TDD-1-866-251-3752)
z
Repair or Exchange Service Options:
In the event service is required for the Product during the limited warranty period, Canon USA
offers two hardware support options:
Authorized Service Facility Carry-In / Mail-In Service
Canon USA’s Carry-In/Mail-In Service provides repair or exchange, at Canon USA’s option,
through Canon USA’s Authorized Service Facility (ASF) network. The name and telephone
number of the ASF(s) near you may be obtained from Canon USA’s Web site at
www.canontechsupport.com or by calling the Canon USA Customer Care Center at 1-800828-4040, or any time while speaking to a technical support person. A Product covered by this
limited warranty will be repaired or exchanged, as determined by Canon USA, and returned
without charge by the ASF.
InstantExchange Service **
A Canon Customer Care Center or ASF technician will attempt to diagnose the nature of the
problem and, if possible, correct it over the telephone. If the problem cannot be corrected over
the telephone, and you elect the InstantExchange option, a reference number will be issued to
you. You will be asked for the Product serial number and other information pertaining to your
Product and for a ship-to location for the replacement Product (must include street address).
The Canon USA repair facility will ship out the replacement Product prepaid by Canon USA.
After receipt of the replacement Product (with instructions and a prepaid waybill), follow the
enclosed instructions on how to ship your product to the Canon USA repair facility. Your Product
must be returned in the shipping carton in which the replacement Product was packed and
include the reference number, A COPY OF YOUR DATED PROOF OF PURCHASE (BILL OF
SALE), and a complete explanation of the problem. DO NOT INCLUDE ANY OTHER ITEMS
WITH THE YOUR PRODUCT IN THE RETURN SHIPPING CARTON, AND BE SURE TO
RETAIN YOUR PRINTHEAD, INK CARTRIDGE(S) AND TANK(S).
178
Appendix
InstantExchange Service exchanges your Product with a replacement Product, which will
normally be shipped the same day if your request for this service is by 3 p.m. E.T. Monday
through Friday, except holidays. Canon USA does not guarantee same day shipment in the
event of the occurrence of factors beyond its reasonable control. The replacement Product you
receive may be a refurbished or reconditioned unit and will be covered for the balance of the
period remaining on your original limited warranty. NOTE THAT BY USING THIS SERVICE YOU
WILL KEEP THE REPLACEMENT PRODUCT THAT IS SENT TO YOU. CANON USA WILL
RETAIN THE PRODUCT THAT YOU ORIGINALLY PURCHASED, WHICH SHALL BECOME
THE PROPERTY OF CANON USA. InstantExchange warranty program service is available only
during the express limited-warranty period for your Product and only in the continental United
States, Alaska and Hawaii during such period.
This limited warranty gives you specific legal rights, and you may also have other rights, which vary
from state to state.
* Support program specifics are subject to change without notice.
** InstantExchange warranty service is subject to the availability of refurbished or new replacement
units.
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
USA
©2008 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and
may also be a registered trademark in other countries.
Appendix
179
Users in Canada
„ Pre-Installation Requirements for Canon Facsimile Equipment
Notice
This equipment meets the applicable Industry Canada technical specifications.
The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be
connected to a telephone interface. The termination on an interface may consist of any combination
of devices subject only to the requirement that the sum of the RENs of all the devices does not
exceed five.
Avis
Le présent matériel est conforme aux spécifications techniques applicables d’Industrie Canada.
L’indice d’équivalence de la sonnerie (IES) sert à indiquer le nombre maximal de terminaux qui
peuvent être raccordés à une interface téléphonique. La terminaison d’une interface peut consister
en une combinaison quelconque de dispositifs, à la seule condition que la somme d’indices
d’équivalence de la sonnerie de tous les dispositifs n’excède pas 5.
180
Appendix
Users in New Zealand
The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has
accepted that the item complies with minimum conditions for connection to its network. It indicates
no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it
provides no assurance that any item will work correctly in all respects with another item of
Telepermitted equipment of a different make or model, nor does it imply that any product is
compatible with all of Telecom’s network services.
Telepermitted equipment only may be connected to the auxiliary telephone port. The auxiliary
telephone port is not specifically designed for 3-wire connected equipment that may not respond to
incoming ringing when attached to this port.
The automatic calling functions of this equipment must not be used to cause a nuisance to other
Telecom customers.
This equipment must not be programmed for decadic (pulse) dialling.
This equipment is not capable, under all operating conditions, of correct operation at the higher
speeds for which it is designed. Telecom will accept no responsibility should difficulties arise in such
circumstances. This condition typically applies to 56 kbit/s modems and V34 facsimile machines.
Appendix
181
Index
A
N
Appendix 167
Nozzle Check Pattern
examining 116
printing 115
B
Before Using the Machine 6
C
Operation Panel 6
Canon U.S.A., Inc. Limited Warranty (U.S.A. only)
177
Card Slot 40
Cleaning
ADF 126
dirt on the machine 125
inside 128
Platen Glass and Document Cover 125
protrusions inside the machine 130
roller 127
Copying 35
E
Error Message 133
F
Faxing
preparing 57
receiving 90
sending 80
P
Paper Sources
changing 25
Print Head
aligning 119
cleaning 117
deep cleaning 118
Printing from a Memory Card
photo displayed on the LCD 42
Photo Index Sheet 46
Printing from Your Computer
Macintosh 48
Windows 47
Printing Photographs Directly from a PictBridge
Compliant Device 51
PictBridge print settings 53
R
Replacing an Ink Tank 107
ink status information 107
Routine Maintenance 107
H
Handling Original Documents 16
L
Legal Limitations on Use of Your Product and Use
of Images 174
Loading Original Documents 16
ADF 19
Platen Glass 17
Loading Printing Paper
Cassette 28
envelopes 30
paper 26
Rear Tray 26
recommended paper and requirements 21
small-sized paper 33
M
Media
cannot use 22
specialty 20
Media Type 21
Memory Card
inserting 40
removing 42
supported by this machine 39
182
O
Index
S
Safety Precautions 3
Scanning Images 49
Specialty Media 20
Specifications 170
T
Troubleshooting 131
Turning off the Machine 14
Turning on the Machine 14
Getting Help from Canon
Ordering Information
For additional supplies, use the following descriptions and order numbers.
Help Us Help You Better
Description
Before you contact Canon, please record the following information.
Ink Tanks
Serial Number (located on the inside of the product): _____________________________________
CLI-8 Black
PGI-5 Black
CLI-8 Yellow
CLI-8 Magenta
CLI-8 Cyan
Model Number (located on the top of the product):_______________________________________
Setup CD-ROM number (located on the CD-ROM): ______________________________________
Purchase Date: __________________________________________________________________
Customer Technical Support Sequence*
1. Internet — www.canontechsupport.com
For quick and comprehensive self-help in an intuitively guided interactive troubleshooting
environment, the place to start is our helpful tech support web site. In addition, the latest
driver downloads, answers to frequently asked questions, product information, and “where to
buy” instructions are found here.
2. Email Tech Support — www.canontechsupport.com
For individual attention to a special issue, try emailing our friendly technical support
representatives, specially trained to communicate quick, easy, and logical solutions to your
inquiries within 24 hours.
3. Toll-Free Live Tech Support — (1-800-828-4040)
This option provides live telephone technical support, free of service charges, MondaySaturday (excluding holidays), during your product’s 90 days limited warranty period.
Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752).
4. Extended Service and Support — www.canonesp.com
Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended
service program that provides up to three full years of service and support coverage at a very
attractive price. CarePAK offers toll-free Canon technical support and includes Canon’s
superb InstantExchange product replacement program. For further information about
extending your Canon service and support, call (1-800-385-2155), or visit our Web site at
www.canonesp.com. CarePAK must be purchased during your product’s warranty period.
For more information and updated program specifics, please visit our web site at
www.canontechsupport.com.
Order #
0620B002
0628B002
0623B002
0622B002
0621B002
Canon Specialty Papers
Glossy Photo Paper Credit Card Size (100 sheets)
High Resolution Paper (8.5" x 11"/ 100 sheets)
Matte Photo Paper (4" x 6"/ 120 sheets)
Matte Photo Paper (8.5" x 11"/ 50 sheets)
Photo Paper Glossy (4" x 6"/ 50 sheets)
Photo Paper Glossy (4" x 6"/ 100 sheets)
Photo Paper Glossy (8.5" x 11"/ 50 sheets)
Photo Paper Glossy (8.5" x 11"/ 100 sheets)
Photo Paper Plus Double Sided (5" x 7"/ 10 sheets)
Photo Paper Plus Double Sided (8.5" x 11"/ 10 sheets)
Photo Paper Plus Double Sided Album Kit (5" x 7")
Photo Paper Plus Double Sided Album Kit (8.5" x 11")
Photo Paper Plus Glossy (4" x 6"/ 50 sheets)
Photo Paper Plus Glossy (4" x 6"/ 120 sheets)
Photo Paper Plus Glossy (5" x 7"/ 20 sheets)
Photo Paper Plus Glossy (8.5" x 11"/ 20 sheets)
Photo Paper Plus Glossy II (4" x 6"/ 50 sheets)
Photo Paper Plus Glossy II (4" x 6"/ 100 sheets)
Photo Paper Plus Glossy II (5" x 7"/ 20 sheets)
Photo Paper Plus Glossy II (8" x 10"/ 20 sheets)
Photo Paper Plus Glossy II (8.5" x 11"/ 20 sheets)
Photo Paper Plus Semi-gloss (4" x 6"/ 50 sheets)
Photo Paper Plus Semi-gloss (8" x 10"/ 20 sheets)
Photo Paper Plus Semi-gloss (8.5" x 11"/ 20 sheets)
Photo Paper Pro (4" x 6"/ 20 sheets)
Photo Paper Pro (4" x 6"/ 75 sheets)
Photo Paper Pro (8" x 10"/ 20 sheets)
Photo Paper Pro (8.5" x 11"/ 15 sheets)
All Occasion Photo Cards (4" x 8"/ 50 sheets)
Photo Stickers (16 stickers/sheet, 5 sheets/pack)
9157A023
1033A011
7981A014
7981A004
0775B021
0775B022
0775B023
0775B024
9981A006
9981A005
0041B005
0041B006
7980A012
7980A022
7980A019
7980A006
2311B022
2311B023
2311B024
2311B025
2311B001
1686B014
1686B017
1686B020
1029A014
1029A027
1029A059
1029A004
1029A069
0001C001
Call 1-800-OK-CANON to locate a dealer near you, or visit the Canon eStore at
www.estore.usa.canon.com.
© 2008 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and may be a registered trademark
or trademarks in other countries. All other product and brand names are trademarks of their respective owners.
* Support program specifics are subject to change without notice.
Office All-In-One
series
Quick Start Guide
series
Quick Start Guide
The following ink tanks are compatible with this product.
For information on product specifications, please visit our website at
www.usa.canon.com
QT5-1147-V01
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© CANON INC. 2008
PRINTED IN THAILAND