AUX EA Series Specifications

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AUX EA Series Specifications | Manualzz

Installation Instructions

ArmorBlock 16-Point EtherNet/IP Module,

Series A

Catalog Numbers 1732E-IB16M12, 1732E-OB16M12,

1732E-16CFGM12, 1732E-16CFGM12W, 1732E-IB16M12W

Topic

Important User Information

Environment and Enclosure

Prevent Electrostatic Discharge

About the EtherNet/IP ArmorBlock 16-Point I/O Modules

Catalog Number Explanation

Install the Module

Set the Network Address

Mount the Module

Product Dimensions

7

8

Connect the I/O, Network and Auxiliary Cables to the ArmorBlock Module 9

Specifications 19

6

6

4

6

3

3

Page

2

2 ArmorBlock 16-Point EtherNet/IP Module, Series A

Important User Information

Solid state equipment has operational characteristics differing from those of electromechanical equipment. Safety Guidelines for the Application, Installation and Maintenance of Solid State Controls

(publication SGI-1.1

available from your local Rockwell Automation sales office or online at http://literature.rockwellautomation.com

) describes some important differences between solid state equipment and hard-wired electromechanical devices. Because of this difference, and also because of the wide variety of uses for solid state equipment, all persons responsible for applying this equipment must satisfy themselves that each intended application of this equipment is acceptable.

In no event will Rockwell Automation, Inc. be responsible or liable for indirect or consequential damages resulting from the use or application of this equipment.

The examples and diagrams in this manual are included solely for illustrative purposes. Because of the many variables and requirements associated with any particular installation, Rockwell Automation, Inc. cannot assume responsibility or liability for actual use based on the examples and diagrams.

No patent liability is assumed by Rockwell Automation, Inc. with respect to use of information, circuits, equipment, or software described in this manual.

Reproduction of the contents of this manual, in whole or in part, without written permission of Rockwell

Automation, Inc., is prohibited.

Throughout this manual, when necessary, we use notes to make you aware of safety considerations.

WARNING

Identifies information about practices or circumstances that can cause an explosion in a hazardous environment, which may lead to personal injury or death, property damage, or economic loss.

IMPORTANT

ATTENTION

Identifies information that is critical for successful application and understanding of the product.

Identifies information about practices or circumstances that can lead to personal injury or death, property damage, or economic loss. Attentions help you to identify a hazard, avoid a hazard, and recognize the consequences.

SHOCK HAZARD

Labels may be on or inside the equipment, for example, a drive or motor, to alert people that dangerous voltage may be present.

BURN HAZARD

Labels may be on or inside the equipment, for example, a drive or motor, to alert people that surfaces may reach dangerous temperatures.

Publication 1732E-IN002B-EN-E - February 2011

ArmorBlock 16-Point EtherNet/IP Module, Series A 3

Environment and Enclosure

Follow these guidelines for environment and enclosure information for this equipment.

ATTENTION

This equipment is intended for use in overvoltage Category II applications (as defined in IEC 60664-1), at altitudes up to 2000 m (6562 ft) without derating.

This equipment is considered Group 1, Class A industrial equipment according to IEC/CISPR 11. Without appropriate precautions, there may be difficulties with electromagnetic compatibility in residential and other environments due to conducted and radiated disturbances.

This equipment is supplied as enclosed equipment. It should not require additional system enclosure when used in locations consistent with the enclosure type ratings stated in the Specifications section of this publication.

Subsequent sections of this publication may contain additional information regarding specific enclosure type ratings, beyond what this product provides, that are required to comply with certain product safety certifications.

In addition to this publication, see:

• Industrial Automation Wiring and Grounding Guidelines, Rockwell

Automation publication, 1770-4.1

, for additional installation requirements.

• NEMA Standard 250 and IEC 60529, as applicable, for explanations of the degrees of protection provided by different types of enclosure.

Prevent Electrostatic Discharge

Follow these guidelines when you handle this equipment.

ATTENTION

This equipment is sensitive to electrostatic discharge that can cause internal damage and affect normal operation. Follow these guidelines when you handle this equipment.

• Touch a grounded object to discharge potential static.

• Wear an approved grounding wrist strap.

• Do not touch connectors or pins on component boards.

• Do not touch circuit components inside the equipment.

• Use a static-safe workstation if available.

• Store the equipment in appropriate static-safe packaging when not in use.

Publication 1732E-IN002B-EN-E - February 2011

4 ArmorBlock 16-Point EtherNet/IP Module, Series A

About the EtherNet/IP ArmorBlock 16-Point I/O

Modules

The EtherNet/IP 1732E ArmorBlock is a 24V DC I/O module that communicates via EtherNet/IP. The sealed IP65, IP67 and IP69K housing of these modules requires no enclosure. Note that environmental requirements other than IP65, IP67 and IP69K may require an additional appropriate enclosure. I/O connectors are sealed M12 style.

EtherNet/IP network uses advanced network technolgy, for example, producer/consumer communication, to increase network functionality and throughput. Visit our web site at www.ab.com/networks for producer/consumer technology information and updates.

Publication 1732E-IN002B-EN-E - February 2011

ArmorBlock 16-Point EtherNet/IP Module, Series A 5

EtherNet/IP ArmorBlock 16-Point I/O Module

EtherNet/IP

D-Code M12

Connector

Plastic

Housing

I/O

Connectors

Node

Address

Switches

Protective

Earth

(2)

44231

Functional

Earth

(1)

Status

LEDs

MOD NET LINK

0

EtherNet/IP

15

14

13

EtherNet/IP

D-Code M12

Connector

Metal

Housing

I/O

Connectors

1

2

3

4

12

11

I/O

Connectors

5

6

10

9

Auxiliary

Power

7

P

W

R

8

X10

X100 X1

44232

Node

Address

Switches

Protective

Earth

(2)

(1)

Functional Earth grounds the I/O block’s EtherNet/IP communication circuitry which is designed to mitigate the effect of noise on the network. See 10 for network connections.

(2)

Protective Earth is provided for the grounding of field devices and is internally connected to each Pin 5 of the M12 I/O connectors. See 11 for I/O connections.

Publication 1732E-IN002B-EN-E - February 2011

6 ArmorBlock 16-Point EtherNet/IP Module, Series A

Catalog Number Explanation

Refer to the table for a description of the catalog numbers.

Cat. No. Description Network

Connector

Auxiliary

Power

1732E-IB16M12

1732E-OB16M12

1732E-16CFGM12

1732E-IB16M12W

EtherNet 24V DC 16 Input

EtherNet 24V DC 16, 2 A Output

EtherNet 24V DC 16 Selectable

Points

EtherNet 24V DC 16 Input

WeldBlock Metal Housing

1732E-16CFGM12W EtherNet 24V DC 16 Selectable

Points

WeldBlock Metal Housing

Single D-Code M12

Single 4-pin mini

Single D-Code M12

Single 4-pin mini

Install the Module

Refer to the following sections to install your module.

Set the Network Address

Mount the Module

Connect the I/O, Network and Auxiliary Cables to the ArmorBlock

Module

Set the Network Address

The I/O block ships with the rotary switches set to 999 and DHCP-enabled.

To change the network address, you can do one of the following:

• adjust the switches on the front of the module.

• use a Dynamic Host Configuration Protocol (DHCP) server, such as

Rockwell Automation BootP/DHCP.

• retrieve the IP address from nonvolatile memory.

The I/O block reads the switches first to determine if the switches are set to a valid number. Set the network address by adjusting the 3 switches on the front

Publication 1732E-IN002B-EN-E - February 2011

ArmorBlock 16-Point EtherNet/IP Module, Series A 7 of the module. Use a small blade screwdriver to rotate the switches. Line up the small notch on the switch with the number setting you wish to use. Valid settings range from 001...254.

Network Address Example

This example shows the network address set at 163.

44233

When the switches are set to a valid number, the I/O block’s IP address is

192.168.1.

xxx (where xxx represents the number set on the switches). The

I/O block’s subnet mask is 255.255.255.0 and the gateway address is set to

0.0.0.0. When the I/O block uses the network address set on the switches, the

I/O block does not have a host name assigned to it or use any Domain Name

Server.

If the switches are set to an invalid number–for example, 000 or a value greater than 254 excluding 888–the I/O block checks to see if DHCP is enabled. If DHCP is enabled, the I/O block asks for an address from a

DHCP server. The DHCP server also assigns other Transport Control

Protocol (TCP) parameters.

If DHCP is not enabled, the I/O block uses the IP address, along with other

TCP configurable parameters, stored in nonvolatile memory.

Mount the Module

Mount the module directly to a machine using two mounting holes, 5.3 mm

(0.208 in.) in diameter. Mounting holes accommodate #6 (M3) pan head screws. The torque specification is 6.912 cm-kg (6 in-lbs).

Publication 1732E-IN002B-EN-E - February 2011

8 ArmorBlock 16-Point EtherNet/IP Module, Series A

Product Dimensions

Refer to the mounting dimensions illustration to help you mount the modules.

65 mm

(2.56 in.)

43.25 mm

(1.70 in.)

26.5 mm

(1.04 in.)

0

1

2

15

14

13

179 mm (7.05 in.)

169 mm (6.64 in.)

3

4

12

11

5

6

7

10

9

8

P

W

R

44234

Front View Side View

Mount the Module in High Vibration Areas

If you mount the module in an area that is subject to shock or vibration, we recommend you use a flat and a lock washer to mount the module. Mount the flat and the lock washer as shown in the mounting illustration. Torque the mounting screws to 6.912 cm-kg (6 in-lbs).

Publication 1732E-IN002B-EN-E - February 2011

ArmorBlock 16-Point EtherNet/IP Module, Series A 9

High Vibration Area Mounting

Lock Washer

Flat Washer

44235

Connect the I/O, Network and Auxiliary Cables to the

ArmorBlock Module

The ArmorBlock EtherNet/IP family has 5-pin micro-style connectors.

We provide caps to cover the unused connectors on your module. Connect the quick-disconnect cord sets you selected for your module to the appropriate ports.

Publication 1732E-IN002B-EN-E - February 2011

10 ArmorBlock 16-Point EtherNet/IP Module, Series A

Network Connectors

Refer to the pinout diagrams for the network connectors.

D-Code M12 Female Network Connector

3

4

2

1

5

44236

(View into Connector)

Pin 1 M12_Tx+

Pin 2 M12_Rx+

Pin 3 M12_Tx-

Pin 4 M12_Rx-

Pin 5 Connector Shell Shield GND

IMPORTANT

Use the 1585D–M4DC–H: Polyamide small body unshielded or the

1585D–M4DC–SH: Zinc die-cast large body shielded mating connectors for the D-Code M12 female network connector.

When using shielded (STP) cable with metal housing WeldBlock products 1732E-IB16M12W and 1732E-16CFGM12W, isolate the shield at the ArmorBlock end of the cable. This minimizes the effect of ground offsets.

IMPORTANT

Use two twisted pair CAT5E UTP or STP cable.

D-Code M12

Pin

3

4

1

2

Wire Color

White-Orange

White-Green

Orange

Green

Signal

TX+

RX+

TX-

RX-

8-way Modular

RJ45 Pin

1

3

2

6

Publication 1732E-IN002B-EN-E - February 2011

ArmorBlock 16-Point EtherNet/IP Module, Series A 11

I/O Connectors

Refer to the pinout diagrams for the I/O connectors.

Micro-style 5-Pin Female Input Connector

41452

(View into Connector)

Pin 1 Sensor Source Voltage

Pin 2 Input B

Pin 3 Return

Pin 4 Input A

Pin 5 PE

Self-configuring Connector

(View into Connector)

Pin 1 Sensor Source Voltage

Pin 2 Input or Output B

Pin 3 Return

Pin 4 Input or Output A

Pin 5 PE

41452

Micro-style 5-Pin Female Output Connector

(View into Connector)

Pin 1 Not Used

Pin 2 Output B

Pin 3 Return

Pin 4 Output A

Pin 5 PE

41452

The 1732E-16CFGM12 and the 1732E-16FGM12W self-configuring modules contain both input and output functionality.

If an I/O point is to be an output, dedicate that point as an output with a wired load and energize it through a control program.

Energized outputs show an associated active input that can be used as a feedback mechanism to make certain that the output is on.

Publication 1732E-IN002B-EN-E - February 2011

12 ArmorBlock 16-Point EtherNet/IP Module, Series A

If an I/O point is to be an input, wire the input device as normal and leave the associated output de-energized at all times.

I/O Self-configure Circuitry

From PLC

To PLC

Turn output on

Output scan list

Input scan list

Input is on

(or output is on)

Output circuit

Sensor or actuator

Input circuit

Connector pin

43601

Refer to the illustration for configuration operations.

Configure Operations

EtherNet/IP D-Code

M12 connector

M12 I/O connectors

Auxiliary power

M12 I/O connectors

Network address switches

44231

Publication 1732E-IN002B-EN-E - February 2011

ArmorBlock 16-Point EtherNet/IP Module, Series A 13

The module is 24V DC Sink In/Source Out:

16 Input

16 Output

• 16 Input Or Output points or any mix of 16 (for example, 15 + 1; 8 +8)

The output is short circuit protected and output monitoring in

“Self-configuring” style.

Refer to On-Machine Connectivity Catalog, publication M117-CA001 , for

Rockwell Automation cable and cord set offerings or access the Connection

Systems website at http://www.ab.com/connectionsystems/ . You can also use the configuration tools available at http://www.rockwellautomation.com/en/e-tools/ .

ATTENTION

Make sure all connectors and caps are securely tightened to properly seal the connections against leaks and maintain IP67 requirements.

Auxiliary Power Cable

Attach the mini-style 4-pin connector to the mini-style 4-pin receptacle as shown below.

Publication 1732E-IN002B-EN-E - February 2011

14 ArmorBlock 16-Point EtherNet/IP Module, Series A

Mini-style 4-Pin Female Connector (from power cable)

2

1

4

3

(View into Connector)

Pin 1 Output Power+

Pin 2 Sensor/MDL Power+

Pin 3 Sensor/MDL Power-

Pin 4 Output Power-

44237

Mini-style 4-Pin Male Receptacle (on the ArmorBlock)

4

3

2

1

(View into Receptacle)

Pin 1 Output Power+

Pin 2 Sensor/MDL Power+

Pin 3 Sensor/MDL Power-

Pin 4 Output Power-

44238

Auxiliary power is based on a 4-pin connector system and is used to provide

24V DC power to I/O modules and other devices. Running separate power to these devices is most typically used for I/O devices with output connections to prevent power supply interruption due to switching of outputs. However, some devices require separate auxiliary power to power them regardless of the presence of outputs.

Depending on the devices used, it may be possible to provide power through only one pair of the four available pins, and in this case the other available pair may be used for single channel E-stop through the use of special E-stop drop or power T-ports and shorting plugs. Allen-Bradley E-stop T-ports and shorting plugs are red in color for easy identification.

Publication 1732E-IN002B-EN-E - February 2011

ArmorBlock 16-Point EtherNet/IP Module, Series A 15

Interpret the LED Indicators

This module has the following indicators:

• Network, Module, and Link status indicators for EtherNet/IP

• Auxiliary Power indicator

• Individual I/O status indicators for inputs and outputs.

Armor WeldBlock

Module status indicator

Link status indicator

EtherNet/IP

Network status indicator

MOD NET LINK

0 15

1

2

14

13

I/O status indicators 3

4

12

11

I/O status indicators

5

6

7

P

W

R

10

9

8

X10

X100 X1

Auxiliary power status indicator

44232

Publication 1732E-IN002B-EN-E - February 2011

16 ArmorBlock 16-Point EtherNet/IP Module, Series A

ArmorBlock

Link status indicator

Module status indicator

Network status indicator

I/O status indicators I/O status indicators

Auxiliary power status indicator

44231

Network Status Indicator – NET

State

Off

Flashing green

Green

Status Description

Not online The device is not initialized or the module does not have an IP address.

No CIP connections The device has no CIP connections.

The device has an IP address, but no CIP connections are established.

CIP connections The device is online, has an IP address, and CIP connections are established.

Recommended Action

Wait until the module has completed initialization or assign an IP address.

Establish a network connection.

None

Publication 1732E-IN002B-EN-E - February 2011

ArmorBlock 16-Point EtherNet/IP Module, Series A 17

State

Flashing red

Red

Flashing red/green

Status Description

Connection time out One or more connections have timed out.

Duplicate IP The module has detected that its IP address is already in use.

Self-test in progress

The module is performing a powerup self-test.

Recommended Action

Reset connections to the module.

Resolve the IP address conflict.

None

Module Status Indicator – MOD

State

Off

Flashing red/green

Green

Flashing red

Solid red

Status Description

Not powered There is no power applied to the device.

LED powerup test

The module is performing a powerup self-test.

Recommended Action

Apply power to the device.

None

Module operational

Minor fault

Critical fault

The module is operating normally.

The module has one of the following recoverable faults:

Firmware (NVS) update.

IP Address switches have changed.

The module has one of the following unrecoverable faults:

Self-test failure (checksum failure or ramtest failure at powerup).

Firmware fatal error.

None

Check your configuration and cycle power.

If a firmware update is in progress, wait for it to complete.

Verify that IP address switches are set to the desired value.

Cycle power to the module.

If that does not fix the fault, contact your Rockwell

Automation representative.

The module may need to be replaced.

Publication 1732E-IN002B-EN-E - February 2011

18 ArmorBlock 16-Point EtherNet/IP Module, Series A

IMPORTANT

The Module Status LED indicator remains solid red for a maximum of 30 s while the module completes its POST (Power-On Self Test).

Network Link Status Indicator – LINK

State

Off

Flashing green/off

Steady green

Status

No network link

Description

There is no network link established.

Network link active There is transmitting or receiving activity to the module.

Network link present There is a network link to the module.

Recommended Action

Establish a network link.

None

None

Auxiliary Status Indicator – PWR

State

Off

Green

Status Description

No auxiliary power There is no auxiliary power applied to the module.

Auxiliary power present

There is auxiliary power applied to the module.

Recommended Action

Apply auxiliary power to the module.

None

I/O Status Indicator – Individual Channels as Indicated by Numbers 0…15

State

Off

Yellow

Status

Output not energized or no valid input

Output energized or valid input

Description

Output is not energized or input is not valid.

Output is energized or input is valid.

Recommended Action

None

None

Publication 1732E-IN002B-EN-E - February 2011

ArmorBlock 16-Point EtherNet/IP Module, Series A 19

Specifications

ArmorBlock 2-Port EtherNet/IP Module – 1732E-IB16M12x,

1732E-16CFGM12x

Attributes

Number of inputs

Input type

Voltage, off-state input, max

Voltage, on-state input, max

Voltage, on-state input, nom

Voltage, on-state input, min

Voltage, sensor source, max

Voltage, sensor source, min

Current, off-state input, max

Current, on-state input, max

Input delay time - ON to OFF and OFF to ON

Value

16

Sink, 24V DC

5V DC

30V DC

24V DC

11V DC

30V

11V

1.5 mA @ 5V DC

5 mA @ 30V DC

0…16000

μ s

ArmorBlock 2-Port EtherNet/IP Module – 1732E-16CFGM12x,

1732E-OB16M12

Attribute

Number of outputs

Output type

Voltage drop, on-state output, max

Voltage off-peak blocking, min

Voltage, on-state output, max

Voltage, on-state output, min

Voltage, on-state output, nom

Voltage, sensor source, max

Value

16

Source, 24V DC

0.5V DC

30V DC

30V DC

11V DC

24V DC

30V

Publication 1732E-IN002B-EN-E - February 2011

20 ArmorBlock 16-Point EtherNet/IP Module, Series A

ArmorBlock 2-Port EtherNet/IP Module – 1732E-16CFGM12x,

1732E-OB16M12

Current on-state output, max

Current per module, max

Leakage current, off-state output, max

Surge current per output, max

Pilot duty rating

0.5 A – 1732E-16CFGM12x

2 A – 1732E-OB16M12

8.0 A (all outputs)

50

μ

A

3.2 A for 10 ms, repeatable every 2 s –

1732E-16CFGM12x

6 A for 10 ms, repeatable every 2 s –

1732E-OB16M12x

DC-14 Pilot Duty

General Specifications

Attribute

Voltage, auxiliary power, max

Voltage, auxiliary power, min

Value

30V DC

12V DC

Current, auxiliary power input, max per module (pins 2, 3)

Current, auxiliary power, max per module (pins 1, 4 plus pins 2, 3)

1.1 A

0.3 A – 1732E-OB16M12

8 A (pins 2, 3 for sensor source and module plus pins 1, 4 for output loads)

Current, sensor source, per input, max 50 mA

Current, sensor source, per module, max (pins 2, 3)

800 mA

Communication rate

LED indicators

EtherNet/IP

10/100 Mbps

Full or half-duplex

100 meter per segment

Module status – red/green

Network status – red/green

Link status – green

Auxiliary power – green

I/O LED – yellow

Publication 1732E-IN002B-EN-E - February 2011

ArmorBlock 16-Point EtherNet/IP Module, Series A 21

General Specifications

Attribute

Dimensions (HxWxD), approx.

Weight, approx.

Enclosure type rating

Isolation voltage

Wiring category

(1)

Value

179 x 65 x 43.25 mm

(7.05 x 2.56 x 1.70 in.)

0.34 kg (0.75 lb)

Meets IP65/66/67/69K (when marked), and

NEMA 4X/6P with receptacle dust caps or cable termination.

50V (continuous), Reinforced Insulation Type

Type tested @ 707V DC for 60 s, I/O to Ethernet,

Power to Ethernet

1 – on signal ports

1 – on power ports

2 – on communications ports

(1)

Use this Conductor Category information for planning conductor routing. Refer to publication 1770-4.1

,

Industrial Automation Wiring and Grounding Guidelines.

Environmental Specifications

Attribute Value

Temperature, operating

Temperature, storage

IEC 60068-2-1 (Test Ad, Operating Cold),

IEC 60068-2-2 (Test Bd, Operating Dry Heat),

IEC 60068-2-14 (Test Nb, Operating Thermal Shock):

-20…60 °C (-4…140 °F)

IEC 60068-2-1 (Test Ab, Un-packaged Non-operating Cold),

IEC 60068-2-2 (Test Bb, Un-packaged Non-operating

Dry Heat),

IEC 60068-2-14 (Test Na, Un-packaged Non-operating

Thermal Shock):

-40…85 °C (-40…185 °F)

Temperature, ambient, max 60 °C (140 °F)

Relative humidity IEC 60068-2-30 (Test Db, Un-packaged Damp Heat):

5…95% non-condensing

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22 ArmorBlock 16-Point EtherNet/IP Module, Series A

Environmental Specifications

Attribute

Vibration

Shock, operating

Shock, non-operating

Emissions

ESD immunity

Radiated RF immunity

EFT/B immunity

Surge transient immunity

Conducted RF immunity

Value

IEC60068-2-6 (Test Fc, Operating):

5 g @ 10…500 Hz

IEC60068-2-27 (Test Ea, Unpackaged Shock):

30 g

IEC60068-2-27 (Test Ea, Unpackaged Shock):

50 g

CISPR 11:

Group 1, Class A

IEC 61000-4-2:

8 kV contact discharges

8 kV air discharges

IEC 61000-4-3:

10V/m with 1 kHz sine-wave 80% AM from 80...2000 MHz

10V/m with 200 Hz 50% Pulse 100% AM at 900 Mhz

10V/m with 200 Hz 50% Pulse 100% AM at 1890 Mhz

1V/m with 1 kHz sine-wave 80% AM from 2000...2700 MHz

IEC 61000-4-4:

±4 kV at 5 kHz on power ports

±3 kV at 5 kHz on signal ports

±2 kV at 5 kHz on communications ports

IEC 61000-4-5:

±1 kV line-line(DM) and ±2 kV line-earth(CM) on power ports

±1 kV line-line(DM) and ±2 kV line-earth(CM) on signal ports

±2 kV line-earth(CM) on communications ports

IEC 61000-4-6:

10V rms with 1 kHz sine-wave 80% AM from

150 kHz…80 MHz

Publication 1732E-IN002B-EN-E - February 2011

ArmorBlock 16-Point EtherNet/IP Module, Series A 23

Certifications

Certification (when product is marked)

(1) c-UL-us

Value

CE

UL Listed Industrial Control Equipment, certified for US and

Canada. See UL File E322657.

European Union 89/336/EEC EMC Directive, compliant with:

EN 61326; Meas./Control/Lab., Industrial Requirements

EN 61000-6-2; Industrial Immunity

EN 61000-6-4; Industrial Emissions

EN 61131-2; Programmable Controllers (Clause 8, Zone A & B)

C-Tick

EtherNet/IP

Australian Radiocommunications Act, compliant with:

AS/NZS CISPR 11; Industrial Emissions

ODVA conformance tested to EtherNet/IP specifications

(1)

See the Product Certification link at http://www.ab.com

for Declaration of Conformity, Certificates, and other certification details.

Publication 1732E-IN002B-EN-E - February 2011

Rockwell Automation Support

Rockwell Automation provides technical information on the Web to assist you in using its products. At http://www.rockwellautomation.com/support/ , you can find technical manuals, a knowledge base of FAQs, technical and application notes, sample code and links to software service packs, and a MySupport feature that you can customize to make the best use of these tools.

For an additional level of technical phone support for installation, configuration, and troubleshooting, we offer TechConnect support programs. For more information, contact your local distributor or Rockwell

Automation representative, or visit http://www.rockwellautomation.com/support/ .

Installation Assistance

If you experience a problem within the first 24 hours of installation, please review the information that's contained in this manual. You can also contact a special Customer Support number for initial help in getting your product up and running.

United States or Canada 1.440.646.3434

Outside United States or

Canada

Use the Worldwide Locator at http://www.rockwellautomation.com/support/americas/phone_en.html

, or contact your local Rockwell Automation representative.

New Product Satisfaction Return

Rockwell Automation tests all of its products to ensure that they are fully operational when shipped from the manufacturing facility. However, if your product is not functioning and needs to be returned, follow these procedures.

United States

Outside United States

Contact your distributor. You must provide a Customer Support case number

(call the phone number above to obtain one) to your distributor to complete the return process.

Please contact your local Rockwell Automation representative for the return procedure.

Documentation Feedback

Your comments will help us serve your documentation needs better. If you have any suggestions on how to improve this document, complete this form, publication RA-DU002 , available at http://www.rockwellautomation.com/literature/ .

Allen-Bradley, Rockwell Automation, ArmorBlock, and TechConnect are trademarks of Rockwell Automation, Inc.

Trademarks not belonging to Rockwell Automation are property of their respective companies.

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Publication 1732E-IN002B-EN-E - February 2011

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