Epson Nanoptix CALLISTO Owner`s manual

Spill-Proof Thermal Printer
Owner's Manual
First Edition: April 2003
Last Revision: April 2013
Document #: 102136-0003R-01
Spill-Proof Thermal Printer
Owner’s Manual
Legal Notices
Disclaimer
Information in this document is subject to change without notice. Consult your Nanoptix Inc. sales
representative for information that is applicable and current. Nanoptix Inc. reserves the right to
improve products as new technology, components, software, and firmware becomes available.
No part of this document may be reproduced or transmitted in any form or by any means,
electronic or mechanical, for any purpose without the express written permission of Nanoptix Inc.
Copyright
Copyright 2006 by Nanoptix Inc.
Dieppe, New Brunswick Canada
All rights reserved
Printed in Canada
Confidential, Unpublished
Property of Nanoptix Inc.
Trademarks
Epson is registered trademark of Epson Corporation.
Windows is registered trademark of Microsoft Corporation.
Nanoptix is a trademark. Other trademarks and registered trademarks are the property of their
respective holders.
Federal Communications Commission (FCC)
Radio Frequency Interference Statement
Warning
Changes or modifications to this unit not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
Note
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own
expense.
Information to the User
This equipment must be installed and used in strict accordance with the manufacturer's
instructions. However, there is no guarantee that interference to radio communications will not
occur in a particular commercial installation. If this equipment does cause interference, which can
be determined by turning the equipment off and on, the user is encouraged to contact Nanoptix
Inc. immediately.
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Nanoptix Inc. is not responsible for any radio or television interference caused by unauthorized
modification of this equipment or the substitution or attachment of connecting cables and
equipment other than those specified by Nanoptix Inc. The correction of interferences caused by
such unauthorized modification, substitution or attachment will be the responsibility of the user.
In order to ensure compliance with the Product Safety, ICES, FCC and CE marking requirements,
you must use the power supply, power cord, and interface cable which were shipped with this
product or which meet the following parameters:
Power Supply
UL Listed power supply with standard 60Hz-50Hz, 100-240VAC input and 24VDC output
equipped with AC line filtering, over-current and short-circuit protection.
Use of this product with a power supply other than the Nanoptix Inc. power supply will require you
to test the power supply and Nanoptix Inc. printer for FCC and CE mark certification.
Communication Interface Cable
An approved Nanoptix interface cable must be used with this product. Using a cable other than
Nanoptix approved product will require that you test the cable with the Nanoptix Inc. printer and
your system for FCC and CE mark certification.
Power Cord
A UL listed, detachable power cord must be used. A power cord with Type SVT marking must be
used. For applications outside the North America, power cords that meet the particular country’s
certification and application requirements should be used.
Use of a power cord other than described here may result in a violation of safety certifications
that is in force in the country of use.
Industry Canada (IC)
Radio Frequency Interference Statement
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing
Equipment Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le
matériel brouilleur du Canada.
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Table of Contents
1.
About the Printer ..................................................................... 1
1.1 Description of Printer ................................................................................... 1
1.2 Connection .................................................................................................... 2
1.3 General specifications .................................................................................. 3
1.4 Printer Controls............................................................................................. 4
To reset Printer ........................................................................................................................ 4
Paper Feed Button ................................................................................................................... 5
1.5 Changing Paper ............................................................................................ 6
1.6 Testing the Printer ........................................................................................ 7
1.7 Troubleshooting the Printer ......................................................................... 8
Printer LED .............................................................................................................................. 8
Printing Problems .................................................................................................................... 8
Printer Does Not Work ............................................................................................................. 9
2.
Media and Supplies Guide.................................................... 10
2.1 Thermal Paper Specifications .................................................................... 10
2.2 Ordering Thermal Paper ............................................................................. 10
2.3 Ordering Miscellaneous Supplies ............................................................. 11
Power Supply and Power Cord.............................................................................................. 11
Ordering Communication Cables........................................................................................... 11
Communication Cables Pin-Out ............................................................................................ 12
3.
Communicating with the Printer .......................................... 14
APPENDIX A: Mechanical Drawings ............................................. 15
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Figures
FIGURE 1: NANOPTIX SPILL-PROOF PRINTER ...................................................................................... 1
FIGURE 2: NANOPTIX SPILL-PROOF CONNECTION THROUGH PLASTIC HOOK ....................................... 2
FIGURE 3: NANOPTIX SPILL-PROOF OPTIONAL PLASTIC COVER .......................................................... 2
FIGURE 4: RESETTING PRINTER.......................................................................................................... 4
FIGURE 5: PAPER FEED BUTTON ........................................................................................................ 5
FIGURE 6: LOADING PAPER................................................................................................................ 6
FIGURE 7: TEST TICKET EXAMPLE ...................................................................................................... 7
FIGURE 8: MECHANICAL DIMENSIONS ............................................................................................... 15
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Tables
TABLE 1: SPECIFICATION ................................................................................................................... 3
TABLE 2: TROUBLESHOOTING WITH THE STATUS LED ......................................................................... 8
TABLE 3: TROUBLESHOOTING PRINTING PROBLEMS ........................................................................... 8
TABLE 4: PRINTER DOES NOT WORK ................................................................................................. 9
TABLE 5: THERMAL PAPER PART NUMBERS ..................................................................................... 10
TABLE 6: ORDERING THERMAL PAPER ............................................................................................. 10
TABLE 7: POWER CORD PART NUMBERS.......................................................................................... 11
TABLE 8: COMMUNICATION CABLES PART NUMBERS ........................................................................ 11
TABLE 9: RS-232 DB9 FEMALE INTERFACE ..................................................................................... 12
TABLE 10: RS-232 DB9 MALE INTERFACE ....................................................................................... 12
TABLE 11: RS485/RS232 COMBO DB15 FEMALE INTERFACE .......................................................... 13
TABLE 12: CASH DRAWER INTERFACE ............................................................................................. 13
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1. About the Printer
1.1 Description of Printer
The Nanoptix Spill-Proof thermal printer is extremely fast, quiet, and very reliable. With
thermal printing technology, there is no ribbon cassette to change, and paper loading is
extremely simple. The printer is small enough to fit almost anywhere and is easy to use
with the ticket exiting from the top.
Figure 1: Nanoptix Spill-Proof Printer
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1.2 Connection
To prevent the Nanoptix Spill-Proof Printer from accidental disconnect. The USB and the
Power cable can be hooked to the plastic clip as shown in Figure 2. To increase
protection, an optional plastic cover is available over the back connection as shown in
Figure 3.
Plastic
Hook
Plastic
Hook
Figure 2: Nanoptix Spill-Proof Connection through Plastic Hook
Optional
Plastic Cover
Figure 3: Nanoptix Spill-Proof Optional Plastic Cover
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1.3 General specifications
Print Method
Resolution
Print Width
Paper Width
Max Roll Diameter
Operating Temperature
Storage Temperature
Operating Relative Humidity
Communication Interface Options
Optional Interface
Memory/Firmware
Resident Character Sets
Integrated Bar Codes
Speed
Sensors
Human Interface
Dimensions
Weight
Agency Compliance
Emission Standards
Direct Thermal
8 dot/mm (203 dpi)
80mm
80mm or 82.5 mm
82.5mm
0 to 50 C
-40 C to +65 C
5% to 90% RH at 50C (non-condensing)
USB and RS-232C, optional RS-485
Cash Drawer Kick Out
8 Mbit of RAM, 16 Mbit of flash
Arial Bold (6 sizes)
Note: Other Character sets can be
programmed quickly
UPC-A, UPC-E, interleaved 2 of 5, Code 39,
Code 128, EAN 8, EAN 13.
Up to 125 mm/second
 Paper out
 Door open
 Top of form (optional)
Drop-in paper loading, status LED, paper feed
button
130mm width x 110mm height x 180mm depth
0.55 Kg
Underwriters Laboratory - UL 60950
Safety of Information Technology Equipment,
including Electrical Business Equipment
Canadian Standards Association - CSA 22.2
No. 60950
Safety of Information Technology Equipment,
including Electrical Business Equipment
TUV / VDE / GS Mark
Safety of Information Technology Equipment,
including Electrical Business Equipment
Underwriters Laboratories - IEC 60950 / EN
60950 CB Test Report and Certificate
United States - FCC Part 15 Subpart B
Canada - Industry Canada ICES-003
Europe – EN 55022
Class A emissions
Table 1: Specification
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1.4 Printer Controls
To reset Printer
Simply plug and unplug the printer to reset in the event of a fault condition. Once the
Printer is re-plugged, it will go through a startup routine and resets itself.
Power
Connector
Figure 4: Resetting Printer
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Paper Feed Button
Use the Paper Feed Button to advance the paper.
Figure 5: Paper Feed Button
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1.5 Changing Paper
Caution: Do not operate the printer if it runs out of paper. The printer will not operate
without paper, but it may continue to accept data from the host computer. Because the
printer cannot print any transactions, the data may be lost.
1. Open the top cover by pulling under the tab on both sides.
2. Remove the used roll.
3. Tear off the end of the new roll so that the edge is loose and place the new roll into
the paper bucket with a few inches of loose paper at the bottom of the roll.
Figure 6: Loading Paper
Caution: Be sure the paper unrolls from the bottom. Otherwise, the printer will not
print or the paper will jam.
4. Pull up on the bottom of the paper roll and align the paper properly before closing the
cover.
5. Advance the paper by pressing on the paper feed button and tear off the excess
paper.
Note: In the event of a paper jam, remove the roll, tear a new clean edge, and replace it
in the paper bucket, as described above. Be sure that the paper unrolls from the bottom
of the roll.
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1.6 Testing the Printer
Run this test to check the printer. The test prints and cuts a resident test ticket. Verify
this ticket to ensure unit is printing and operating correctly. *The test ticket may vary from
actual printout depending on revision, firmware chosen.
Model:
Firmware:
CALLISTO
C21-2.41G-61UCS
COMMUNICATION
Interface:
Serial
Baud:
Data Bits:
Parity:
Handshaking:
Print Mode:
Aux Port:
9600
8
NONE
NONE
NTL
Disabled
PRINT CONTROL
Darkness Control:
Voltage:
Temperature:
Speed:
Black Bar Index:
-1%
24.2 Volts
26 Celcius
4 IPS
Disabled
SYSTEM RESOURCES
FLASH
-Used:
-Free:
0
24576
LIBRARY INVENTORY
Templates:
0,1,2
IEEE1284 (0) or
Print Regions:
1,2,3,4,5,6,7,8,
h,9,A,B,C,D,E,F,G,
I,J,K,L,N,O,P,Q,R,
S,T,U,Z,X,a,b,c,d,
e,f,g,i,j,k,l,m,n,
o,p,q,
Graphics:
Fonts:
None
0,3,5,7,8
MANUFACTURING INFORMATION
Printer ID:
Date Code:
PWM Setting:
A to D:
Resets:
5465789
20184
7F7F7F7FFFFFFF
DE7AA400FD000000
9
Figure 7: Test Ticket Example
To print the test ticket, power-on the printer while pressing and holding the Paper Feed
Button for approximately 3 seconds. A test ticket similar to above will be printed
approximately 5 seconds after. Press the paper feed button once more and the ticket
will feed. Pressing the button again will result in blank tickets.
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1.7 Troubleshooting the Printer
The printer is simple and generally trouble-free, but from time to time minor problems
may occur. Follow these procedures to determine the cause and resolution of any
problems the printer may be having. If the procedures in this section do not correct the
problem, contact a service representative.
Printer LED
Condition
LED Status
Unit ready
Unit is in Reset or Booting
Unit in standby (powered off)
Paper Out
Door Open
Paper Jam
Missing Black Index Mark
Temperature Error
Voltage Error
Print Head Error
ON
OFF
OFF
Slow Blink
Fast Blink
Fast Blink
Fast Blink
Med Blink
Med Blink
Med Blink
Table 2: Troubleshooting with the status LED
Printing Problems
Problem
Receipt does not come
out all the way.
Possible Causes
Paper is jammed.
Printer starts to print,
but stops while the
receipt is being printed.
Paper is jammed.
Print is light or spotty.
Vertical column of print
is missing.
One side of receipt is
missing.
Paper roll loaded
incorrectly.
Thermal printhead is
dirty.
This indicates a serious
problem with the printer
electronics.
This indicates a serious
problem with the printer
electronics.
What to Do
Open the top cover,
inspect and
clear any jammed paper.
Open the receipt cover,
inspect and
clear any jammed paper.
Check that the paper is
loaded properly.
Use recommended
thermal receipt paper.
Clean the Print Head
with Nanoptix authorized
cleaner.
Contact your authorized
service representative.
Contact your authorized
service representative.
Table 3: Troubleshooting Printing Problems
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Printer Does Not Work
Problem
Possible Causes
Printer Does Not
Function When Turned
On.
Printer not plugged in.
Door not fully
closed.
What to Do
Check that printer cables
are properly connected
on both ends.
Check that the host or
power supply is switched
on. Check Printer LED.
Close the door.
Table 4: Printer Does Not Work
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2. Media and Supplies Guide
2.1 Thermal Paper Specifications









Paper Low stripe:
Winding Direction:
End of Roll:
Core Inside Diameter:
Maximum Roll Diameter:
Paper Conversion:
Top of form mark:
Core Material:
Core Fabrication:
“Red; on thermal side”
“Thermal Side Out”
“Not attached to core”
0.5” (12.7mm)
3” (76.2mm)
“Roll”
“Not required”
“Plastic”
“Solid Wall”
2.2 Ordering Thermal Paper
Recommended thermal paper can be ordered direct from Nanoptix. Please specify the
Nanoptix part number when ordering paper.
Nanoptix p/n
100505-2010
100505-2016
Paper Grade
P350
P350
Manufacturer
Kanzaki
Kanzaki
Paper Width
80mm
82.5mm
Thickness
61um (2.4mil)
61um (2.4mil)
Table 5: Thermal Paper Part Numbers
Manufacturer
Numbers
Kanzaki Specialty Papers
(USA)
1.888.KANZAKI
Tel: 888-526-9254
Fax: 413-731-8864
1350 Main Street • Springfield, MA 01103
Table 6: Ordering Thermal Paper
Additional grades can be qualified and made available.
Contact your sales
representative for more information from our toll free line at 1-888-983-3030.
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2.3 Ordering Miscellaneous Supplies
Power Supply and Power Cord
Please specify the Nanoptix part number when ordering power supplies and cords.
Nanoptix p/n
102080-0000R
102080-0001R
102080-0003R
270005-0001R
Part Description
Power Cord - North America (standard C13 connector)
Power Cord - Continental Europe (standard C13 connector)
Power Cord - Argentina (standard C13 connector)
24V, 60W Power Supply
Table 7: Power Cord Part Numbers
Contact your sales representative for more information from our toll free line at 1-888983-3030.
Ordering Communication Cables
Please specify the Nanoptix part number when ordering communication cables.
Part Number
102085-0002R
102082-0000R
102928-0000R
102805-0000R
102927-0000R
102911-0000R
102911-0001R
102270-0000R
Part Description
USB communication cable (Type mini B to A)
Serial cable (DB-9 male to DB-9 female)
Serial cable (DB9 male to DB9 male)
Serial Null Modem cable (DB9 female to DB9 female)
Serial Null Modem cable (DB9 female to DB9 male)
Adaptor harness (DB9 Female to RJ45)
Adaptor harness (DB9 Male to RJ45)
Cash Drawer harness (RJ11-RJ11)
Table 8: Communication Cables Part Numbers
Contact your sales representative for more information from our toll free line at 1-888983-3030.
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Communication Cables Pin-Out
Your printer uses industry standard connections for Serial, USB and Cash Drawer
functions and is therefore compatible with standard printers and hosts on the market.
Please note that due to the power requirements of thermal printers, the unit will not
function with the USB cable alone. The power cord must be connected to the printer.
Several connector options are available depending on the printer factory configuration.
For all cases, USB is installed. When installed, the Cash Drawer drivers can supply up to
2 Amp when not printing.
The tables below detail the connection pin-out for the RS-232 interface and cash drawer
on the printer side.
Pin
1
2
3
4
5
Signal Name
AUX_PWR
RS232_TXD
RS232_RXD
RS232_CTS
DGND
Printer I/O
5V Output
Output
Input
Input
Ground
Host I/O
n/a
Input
Output
Output
Ground
6
7
8
9
RS232_RTS
RS232_CTS
RS232_RTS
nc or PWR
Output
Input
Output
No connect
Input
Output
Input
No connect
Printer Function
Aux Power (100mA)
Data transmit
Data receive
Handshake
Signal
Ground/Aux
Ground
Handshake
Handshake
Handshake
reserved
Table 9: RS-232 DB9 female Interface
Pin
1
2
3
4
5
Signal Name
AUX_PWR
RS232_RXD
RS232_TXD
RS232_RTS
DGND
Printer I/O
5V Output
Input
Output
Output
Ground
Host I/O
n/a
Output
Input
Input
Ground
6
7
8
9
RS232_CTS
RS232_RTS
RS232_CTS
nc or PWR
Input
Output
Input
No connect
Output
Input
Output
No connect
Printer Function
Aux Power (100mA)
Data receive
Data transmit
Handshake
Signal
Ground/Aux
Ground
Handshake
Handshake
Handshake
reserved
Table 10: RS-232 DB9 male Interface
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Pin
1
2
3
4
5
Signal Name
AUX_PWR
RS232_TXD
RS232_RXD
No connect or CTS
DGND
Printer I/O
5V Output
Output
Input
Input
Ground
Host I/O
n/a
Input
Output
Output
Ground
6
7
8
9
10
11
12
13
14
15
Pull up or RTS
RS232_CTS
RS232_RTS
Pull up
No connect
RS485_-TXD
RS485_+TXD
RS485_-RXD
RS485_+RXD
DGND
Output
Input
Output
Output
Reserved
Output
Output
Input
Input
Ground
Input
Output
Input
Input
Reserved
Input
Input
Output
Output
Ground
Printer Function
Aux Power (100mA)
Data transmit
Data receive
None
Signal
Ground/Aux
Ground
Handshake
Handshake
Handshake
None
Reserved
Handshake
Handshake
Handshake
Handshake
Signal
Ground/Aux
Ground
Table 11: RS485/RS232 combo DB15 Female Interface
Pin
1
2
3
4
5
6
Signal Name
DGND
Cash 1
V24
V24
Cash 2
Stat
Printer I/O
Ground
Ground pulse
Supply
Supply
Ground pulse
Input
Device I/O
Ground
Sol- (A)
Sw & Sol+(A)
Sw & Sol+(A)
Sol- (B)
Switch
Printer Function
Power Ground
Solenoid (A) ground sink
Solenoid/Switch Supply
Solenoid/Switch Supply
Solenoid (B) ground sink
Drawer status
Table 12: Cash Drawer Interface
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3. Communicating with the Printer
Over the years, Nanoptix has developed emulations for compatibility with the most
popular printers in the market. At the time of printing this manual, the following
emulations are available:
-
Epson LQ570+
Epson TM-T88III
Star TUP-400
Axiohm A722
Ithaca P70
Ithaca P170
Citizen 3551
Please contact your sales representative if you require other emulations. If we do not
have the emulation you need, we can provide most emulations in a short timeframe. If
you are not required to emulate other printer, please ask your sales representative for
the latest Nanoptix Windows Driver or the “Nanoptix Programming Guide” which will list
the Nanoptix ESC/P commands.
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APPENDIX A: Mechanical Drawings
Figure 8: Mechanical Dimensions
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