CONVERSip EP100 Digital Endpoint

CONVERSip EP100 Digital Endpoint
User Guide
CONVERSip EP100 User
TABLE OF CONTENTS
OVERVIEW...........................................................................15
1.2 Positioning Your EP100....................................................22
1.3 Setting Display Contrast ...................................................23
1.4 Setting a Personal Ringing Tone.......................................24
1.5 Setting Volume Levels ......................................................24
1.6 Answering and Making Calls ...........................................25
1.7 Speakerphone Usage Guidelines ......................................26
2. ANSWERING CALLS .....................................................29
2.1 Answering Outside Calls ..................................................29
2.2 Answering Intercom Calls ................................................30
2.4 Holding Calls ....................................................................31
3. MAKING CALLS..............................................................39
3.1 Making Outside Calls .......................................................39
3.2 Making Intercom Calls .....................................................40
3.3 Automatic Dialing ............................................................41
3.4 Redialing...........................................................................42
3.4.1 Redial - Last-Dialed Number....................................42
3.4.2 Redial Programming (Storing Numbers) ..................42
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Contents
4. ADVANCED CALL HANDLING ..................................49
4.2 Conferencing.....................................................................50
4.3 Call Forwarding ................................................................52
4.3.1 Forwarding a Call .....................................................52
4.5 Call Parking ......................................................................56
4.5.1 Parking a Call............................................................56
4.5.2 Handling Park Recalls ..............................................56
4.6 Call Transferring...............................................................58
4.6.1 Screened Call Transfers ............................................58
4.6.2 Unscreened Call Transfers ........................................59
6. PROGRAMMING ............................................................71
6.1 DSS Numbers ...................................................................71
6.2 Speed Dial Numbers .........................................................72
7. OTHER ADVANCED FEATURES ................................81
7.3 Do Not Disturb Condition ................................................82
7.9 Volume Control.................................................................91
7.9.1 Setting Current Volume Level ..................................91
7.9.2 Muting Your EP100 ..................................................92
7.10 Default Volume Control...................................................93
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1. OVERVIEW
Before you start using your CONVERSip EP100 digital endpoint,
take a quick look at its layout. The EP100 has three soft keys,
24 programmable buttons, seven fixed function buttons, volume up
and down buttons, an LCD, and a standard dial pad.
Figure 1-1 EP100-24
LCD
soft keys (not
programmable)
24
programmable
buttons
handset
INTERCOM
(default location)
MESSAGE
SHIFT
speaker
TAP
TRANSFER/
CONFERENCE
SPEAKER
MUTE
VOLUME up
HOLD
VOLUME down
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Overview
1.2 Positioning Your EP100
When your new EP100 arrives, the system installer unpacks the
phone and connects the line cord to a system jack. The following sections describe a few initial adjustments that allow you to quickly
begin making and answering calls.
You should adjust the position of the EP100 on your desk or table to
suit your individual needs and maximize the performance of the
sound activated features. When using your EP100, the microphone
and loudspeaker are farther from you than when you use a handset.
Some positioning tips to consider include:
• For the microphone to best detect your voice, speak within three
feet of it and face the speakerphone.
• Background noise may prevent the sound-activated switches
from operating properly. Avoid placing the EP100 where it will
detect sounds from keyboards, printers, paging systems,
typewriters, or other equipment.
• Place the telephone on a hard surface and away from table
edges. Do not place the telephone in corners or enclosures. Do
not let obstructions come between you and the microphone.
Your telephone has an adjustable pedestal to allow you to select the
most comfortable viewing angle. When you receive the telephone,
the pedestal is in its lowest position—flush against the pedestal.
To adjust the pedestal,
1. Grasp the rear of the pedestal
base firmly with one hand
and lift the rear portion of the
telephone upward with your
other hand.
Adjusting the Pedestal
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2. Lift the telephone upward with one hand and raise the telephone supporting arms upward with your other hand. (Notice
there are three sets of notches under the telephone corresponding to the three positions available.)
3. When the telephone is at the desired height, select the closest
pair of notches and insert the supporting arms in the notches.
Press down slightly on the telephone until you feel the supporting arms snap into place.
Also remember, as with any piece of electronic equipment, your telephone may be damaged by contact with liquids. Please try to place
the telephone in an area that is free from the danger of spills.
Note: For more tips and information on speakerphone use see
Section 1.7, Speakerphone Usage Guidelines.
1.3 Setting Display Contrast
You can darken or lighten the contrast of the display for best viewing.
To adjust the display contrast,
1. Select OPTIONS.
2. Select NEXT until the DISP
option appears.
3. Select DISP. Your display reads
CONTRAST LEVEL
4. Select LIGHT or DARK once
for each degree of change
desired.
5. Press SPEAKER to end.
Select Display
Setting the Contrast Level
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Overview
1.4 Setting a Personal Ringing Tone
You can choose one of several different ring tones for your telephone.
Often, when several telephones are located close together, each user
chooses a different personal ring tone.
To select one of the ring tones, proceed as follows:
1. Select OPTIONS.
2. Select NEXT until the RING
option appears.
3. Select RING.
4. Select UP or DOWN to choose
ring tone in display (a new tone
sounds each time you press the
button).
5. Press SPEAKER to end.
Selecting the Ring Tone
1.5 Setting Volume Levels
The volume control on your telephone is a multipurpose control you
can use to set the volume (loudness) of the ringer, the speaker, and the
handset.
To set the ringer loudness level, while your telephone is on-hook and
idle, press the VOLUME Up or VOLUME Down button once for
each change in loudness you desire. The ringer sounds once for each
change as an example of the current setting.
Note: If you set the ringer to the OFF position, your telephone sounds
a short ring burst once for each call you receive at your station.
To set the speaker and handset loudness levels,
1. Press INTERCOM button.
2. Press the VOLUME Up or VOLUME Down button once for
each change in speaker volume that you desire.
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3. Lift handset.
4. Press the VOLUME Up or VOLUME Down button once for
each change in handset volume that you desire.
Note: When a call ends, the system resets the speaker and handset
volume of all future calls to the default setting. For instructions in
setting your EP100’s default volume settings, see Section 7.9, Volume
Control.
1.6 Answering and Making Calls
Your EP100 is configured to answer and make calls to
both stations within your system (intercom calls) and outside lines.
When you hear outside ringing (long bursts),
1. Press flashing line button.
2. Speak toward telephone or lift handset if privacy is desired.
When you hear intercom ringing (two short bursts),
1. Press INTERCOM.
2. Speak toward telephone or lift handset if privacy is desired.
To dial an outside number manually,
1.
2.
3.
4.
Press SPEAKER.
Listen for dial tone.
Dial number.
Lift handset if privacy is desired.
To dial an intercom number manually,
1. Press INTERCOM.
2. Dial extension number (called telephone rings or tone is
heard).
3. Speak toward telephone or lift handset if privacy is desired.
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Overview
1.7 Speakerphone Usage Guidelines
When using your EP100, the microphone and loudspeaker are farther
away from you than when you use a handset. Both the signal from
the loudspeaker and the signal to the microphone must be strengthened.
When microphones and loudspeakers are close together (such as in a
speakerphone), additional amplification typically generates a ringing
sound (public address systems do this if the volume is too high or the
microphone is too close to a loudspeaker).
• Both parties can not talk at the same time. You must wait for
silence out of your loudspeaker before talking. You must stop
talking to hear the other party.
• Background noise may prevent the sound-activated switches
from operating properly. Avoid placing the EP100 where it will
detect sounds from keyboards, printers, paging systems,
typewriters, and other equipment.
• Speak slightly louder than normal and with a clear, authoritative
voice. For the microphone to best detect your voice, speak
within three feet of it and face the telephone.
• Raising the volume of the loudspeaker makes it easier for the
sound-activated switches in your telephone to select the distant
party’s voice. Lowering the volume of the loudspeaker makes it
easier for the switches to select your voice.
• Since the system takes several seconds to provide the best
switching, constant sound patterns—such as elongating your
words and playing externally-supplied music—may prevent the
sound-activated switches from operating properly.
• Place the telephone on a hard surface and away from table
edges. Do not place the telephone in corners or enclosures. Do
not let obstructions come between you and the microphone.
Rooms with hard, flat surfaces that reflect sound may affect the
sound-activated switches.
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• If you are using a handset and the other party is using a
speakerphone, avoid breathing heavily into your microphone.
Avoid other sounds that may affect the distant telephone’s
sound-activated switches.
• In some situations, such as when either you or the distant party
are in a noisy environment, you may have to lift your handset to
ensure a clear conversation.
• When both you and the distant party use speakerphones, the
sound-activated switches can occasionally detect both voices
simultaneously, thus blocking out both voices.
2. ANSWERING CALLS
2.1 Answering Outside Calls
When an outside call rings at your station, the LCD screen displays
any caller ID information (if available from the phone company)
that your station is programmed to receive.
When you hear outside ringing (two long bursts) and observe an
orange flashing light,
1. For speakerphone, press flashing
line button and speak toward telephone.
2. For privacy, LIFT handset.
3. Select DND if you do not wish to
answer the call at this time.
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Answering Calls
2.2 Answering Intercom Calls
Your station receives intercom calls in one of two ways depending
upon system programming. In a voice-first setting, a short tone is followed by the caller’s voice heard on the speaker. With a tone-first
setting, the telephone rings in a distinctive pattern and the user of the
receiving station must take action to answer.
As with an outside call, your LCD screen displays the extension
number of the incoming call (e.g., Ext 1234) and any caller ID information that your station is programmed to receive.
When you hear an intercom tone followed by a caller’s voice, speak
toward the telephone to answer, or lift handset if privacy is desired.
When you hear intercom ringing (two short bursts),
1. Press INTERCOM or select ANS.
2. Speak toward telephone or lift
handset if privacy is desired.
3. Select DND if you do not wish to
answer the call at this time.
J Doe Ext 321
DND
ANS
Intercom Call from J Doe
Note: For more information on setting DND at your station, see
Section 7.3, Do Not Disturb Condition.
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2.4 Holding Calls
You can place a call on hold and retrieve it later. With a regular hold,
you can pick up the held call only at your telephone.
To place a call on hold, press HOLD (station button) or select HOLD
(soft key). The light above your HOLD button begins to blink.
To retrieve a held call,
1. Press line button of the held call (with winking green light), or
press TAP.
2. Speak toward telephone or lift handset if privacy is desired.
After a call has been on hold for the period of time (set by the installer
of your system), the system causes four quick hold recall tone bursts
to sound at your telephone, the flash rate of the line button becomes
faster and the light becomes orange.
If a held line is recalling, choose one of
the following.
1. Select HOLD to place the call on
hold at your station and restart
hold timer.
2. Lift handset, press line button
(with flashing orange light) or
select ANS to retrieve the call.
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CONVERSip EP100 User
3. MAKING CALLS
3.1 Making Outside Call
The system automatically selects a line for use
when you lift the handset or press the speaker button.
To dial an outside number using your prime line,
1. Press SPEAKER or lift handset if privacy is desired. Outside
line is automatically selected.
2. Listen for dial tone.
3. Dial number.
3.2 Making Intercom Calls
To manually cause the other telephone to ring
1. Press INTERCOM.
2. Dial extension number (called
telephone will ring).
To call automatically, press a programmed DSS/BLF button
3.3 Automatic Dialing
This feature provides one- or two-button speed dialing using programmable buttons at which you have previously stored numbers.
To automatically dial a number stored at one of the programmable
buttons on your station, choose one of the following:
1. Press a programmed speed dial button (line selection is usually
a part of the stored speed dial number).
2. Press SHIFT and a programmed speed dial button (to choose
number stored as second choice at that button).
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CONVERSip EP100 User
3.4 Redialing
3.4.1 REDIAL - LAST-DIALED NUMBER
To redial the last-dialed number,
1. Press SPEAKER or hang up handset to disconnect current
ringing or busy tone.
2. Dial #.
3. Listen for ringing or busy tone over the telephone speaker:
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Advanced Call Handling
4.6 Call Transferring
4.6.1 SCREENED CALL TRANSFERS
You can answer a call at your EP100 and transfer it to another telephone. If you first identify the caller to the party receiving the transfer
(giving that user the opportunity to prepare for the call), you have
made a screened transfer.
To screen and transfer a call to another telephone in the system,
1. Answer call.
2. Press TRNS/CNF (call is automatically placed on hold).
3. Dial extension number of telephone to receive transfer, or
press DSS/BLF button for that extension.
4. Announce call when intercom party answers.
5. Press SPEAKER to disconnect (if in speakerphone mode), or
hang up.
The intercom party then has the call (if he or she answered the
screened transfer with the handset). If you announce the transfer over
the speaker, the intercom party’s telephone rings with the transferred
call after you hang up.
If the intercom party is busy, take one of
the following steps (if made available at
your telephone by installer programming):
1. Select RECON to reconnect the
call to your station.
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If you are involved in a conference call with two outside lines, you
can drop out of this established conference call and leave the outside
lines in the conference with each other. This is known as an unsupervised conference call.
To drop out of a conference call you initiated involving outside lines
(creating an unsupervised conference), dial #. The lines remain
lighted and in use until one or both outside parties disconnect; when
only one party drops out of an unsupervised conference, the other
party remains on hold until he hangs up or the line is answered.
To rejoin an unsupervised conference between two outside lines,
press TAP or DSS/BLF button of one of the conferencing stations.
Other
Station
To Add a Caller
to a Conference...
Managing a
Conference
Call
...Select CONF
or Press TRNS/CONF.
To Drop Out of
A Conference...
To Remove a Caller
From A Conference...
Other
Station
...Select Line Button
and Disconnect Line.
...Dial #.
Your
Station
Managing a Conference
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Advanced Call Handling
4.3 Call Forwarding
4.3.1 FORWARDING A CALL
You can forward the calls that normally ring at your telephone to
another telephone. To remind you that your calls are being forwarded, your telephone will sound a short ring burst each time the
system forwards a call.
To forward your calls,
1. Select OPTIONS.
2. Select NEXT until the CFWD
option appears.
3. Select CFWD.
4. Select SET.
5. Choose one of the following call
forwarding options:
• Select PERS to forward prime
line and intercom calls.
• Select ALL to forward all calls.
Call Forwarding
SET
CLR
EXIT
Selecting Call Forwarding
Call Forwarding
PERS
ALL
NEXT
Call Forwarding Options
• Select NEXT and No ANS to
forward calls that ring at your
station but receive no answer
after a pre-programmed number
of rings. Then press PERS to
forward your prime line and
intercom calls, or press ALL to
forward all calls that ring with
no answer at your telephone.
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12:35
MON
FWD to J Doe Ext 321
Call Forwarding Active
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6. Dial extension number of telephone to receive your forwarded
calls.
7. Press SPEAKER to end. Display shows FWD.
To cancel call forwarding, select the right soft key.
4.5 Call Parking
4.5.1 PARKING A CALL
You can place an intercom or outside call on hold in the system so
that it can be answered from any station, even though it may not have
a line appearance for the call. You accomplish this by placing the call
in one of many park orbits, where the call remains until it is
answered.
To park a call using a programmed PARK button, while on the call,
press the programmed PARK button (the system places the call in a
preselected park orbit and lights the PARK light).
To retrieve a call that was placed on hold in the system (parked),
1. Press INTERCOM.
2. Press lit programmed PARK button
4.3.2 DIVERTING ALL INCOMING CALLS TO
ANOTHER
STATION
4.5.2 HANDLING
PARK
RECALLS
diverting
you
an incoming
to another
WhenCall
a parked
call permits
times out
of to
thesend
system,
it returnscall
to your
tele- station
that
you
have
previously
designated.
You
can
divert
an
incoming
phone in the form of a park recall (you hear four short tone bursts at call
to theintervals).
designated station whether you are busy or idle.
12-second
To identify the station to receive diverted calls,
1. Press INTERCOM.
2. Dial *55.
3. Dial extension number of station to receive diverted call.
To divert calls to the designated station,
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Advanced Call Handling
4.6 Call Transferring
4.6.1 SCREENED CALL TRANSFERS
You can answer a call at your EP100 and transfer it to another telephone. If you first identify the caller to the party receiving the transfer
(giving that user the opportunity to prepare for the call), you have
made a screened transfer.
To screen and transfer a call to another telephone in the system,
1. Answer call.
2. Press TRNS/CNF (call is automatically placed on hold).
3. Dial extension number of telephone to receive transfer, or
press DSS/BLF button for that extension.
4. Announce call when intercom party answers.
5. Press SPEAKER to disconnect (if in speakerphone mode), or
hang up.
The intercom party then has the call (if he or she answered the
screened transfer with the handset). If you announce the transfer over
the speaker, the intercom party’s telephone rings with the transferred
call after you hang up.
If the intercom party is busy, take one of
the following steps (if made available at
your telephone by installer programming):
1. Select RECON to reconnect the
call to your station.
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4.6.2 UNSCREENED CALL TRANSFERS
You can answer a call at your EP100 and transfer it to another telephone. If you transfer the call without first announcing it, you have
made an unscreened transfer.
To transfer an unscreened call to another system telephone,
1. Answer call.
2. Press TRNS/CNF (call is automatically placed on hold).
3. Dial extension number of telephone to receive transfer, OR
press DSS/BLF button for that
extension.
4. Press SPEAKER to disconnect (if
in speakerphone mode), or hang up. The transfer rings at the
called telephone.
If an unscreened transfer call is not answered and recalls to your telephone, you can take one of the following steps:
1. Press HOLD to place the call on hold at your telephone.
2. Select ANS to return to the call.
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CONVERSip EP100 User
4.6.2 UNSCREENED CALL TRANSFERS
You can answer a call at your EP100 and transfer it to another telephone. If you transfer the call without first announcing it, you have
made an unscreened transfer.
To transfer an unscreened call to another system telephone,
1. Answer call.
2. Press TRNS/CNF (call is automatically placed on hold).
3. Dial extension number of tele-phone to receive transfer, OR
press DSS/BLF button for that
extension.
4. Press SPEAKER to disconnect (if
in speakerphone mode), or hang up. The transfer rings at the
called telephone.
If an unscreened transfer call is not answered and recalls to your telephone, you can take one of the following steps:
1. Press HOLD to place the call on hold at your telephone.
2. Select ANS to return to the call.
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CONVERSip EP100 User
4.6.2 UNSCREENED CALL TRANSFERS
You can answer a call at your EP100 and transfer it to another telephone. If you transfer the call without first announcing it, you have
made an unscreened transfer.
To transfer an unscreened call to another system telephone,
1. Answer call.
2. Press TRNS/CNF (call is automatically placed on hold).
3. Dial extension number of telephone to receive transfer, OR
press DSS/BLF button for that
extension.
4. Press SPEAKER to disconnect (if
in speakerphone mode), or hang up. The transfer rings at the
called telephone.
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6. PROGRAMMING
6.1 DSS Numbers
Storing another station extension number at a DSS/BLF programmable location allows you to monitor that station, dial with the press
of one button, or pick up or hold calls at that station quickly and conveniently. Note: Storing DSS numbers at button locations overwrites any
previously stored numbers.
To store an intercom number as a DSS number,
1. Select OPTIONS.
2. Select NEXT until the DSS
option appears.
3. Select DSS.
4. Press programmable button to
choose DSS/BLF button location.
5. Dial extension number.
6. Repeat the previous steps, or
select EXIT.
7. Press SPEAKER to end.
Enter Ext:
EXIT
Designating an Extension
CAUTION
Do not attempt to program soft keys; doing
so can cause the system to make features
unavailable. If you inadvertently program soft keys, you can
retrieve their functions in the following manner:
1. Press INTERCOM **1
2. Press the soft key to be reprogrammed
3. Dial 91, 92, or 93 (for buttons from left to right).
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Programming
6.2 Speed Dial Numbers
Speed dialing is a feature that lets you store and dial frequently called
numbers using one or two buttons. You can store numbers for speed
dialing at any programmable button that is not now assigned as a line
button or other feature by the system administrator or installer or at
the keypad numbers.
Note: The Federal Communications Commission (FCC) requires
that when programming emergency numbers and/or making test calls
to emergency numbers:
1. Remain on the line and briefly explain to the dispatcher
the reason for the call;
2. Perform such activities in the off-peak hours, such as
early morning or late evening.
To store an outside number as a speed
dial number, follow the display prompts
and proceed as follows.
1. Select OPTIONS.
2. Select NEXT until SDIAL
option appears.
3. Select SDIAL to choose speed
dial programming.
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Speed Dialing Options
4. Press programmable button or dial pad button (0–9) to choose
storage location (remember, to access second level storage at a
programmable button, press SHIFT first).
5. Choose your speed dial route
from the following list:
• Dial 01 to select prime line or
last line used,
6. Dial number (up to 16 digits
long).
7. Select SAVE to store the number.
8. Repeat previous steps until all
numbers are stored, or select
EXIT.
9. Press SPEAKER to end.
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To enable DND, proceed as follows.
1. Select OPTIONS.
2. Select NEXT until the DND
option appears.
3. Select DND.
4. Select ON.
5. Select EXIT.
6. Press SPEAKER to end.
Note: Although it does not appear on your screen while Do Not
Disturb is displayed, the right soft key activates the Options menu.
To disable the DND condition, proceed as follows.
1.
2.
3.
4.
5.
6.
Select OPTIONS.
Select NEXT until the DND option appears.
Select DND.
Select OFF.
Select EXIT.
Press SPEAKER to end.
To set a Do Not Disturb condition at
your telephone when a call rings at your
station,
1. Hear ringing and notice incoming
call information in display.
2. Select DND. Ringing stops, and
the caller hears the do not disturb
tone. Your telephone remains in
DND until you disable the feature.
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7.9 Volume Control
7.9.1 SETTING CURRENT VOLUME LEVEL
The volume control on your telephone is a multipurpose control you
can use to set the volume (loudness) of the ringer, the speaker, the
handset, the headset, background music, and the group listening
mode.
There are four ringer loudness levels
(plus an off position). While your telephone is on-hook and idle, press the
VOLUME Up or VOLUME Down
button once for each change in loudness
you desire. The ringer sounds once for
each change as an example of the
current setting.
Note: If you set the ringer to the OFF position, your telephone
sounds a short ring burst once for each call you receive at your station while the ringer is off.
There are eight speaker loudness levels. While on a call and in
speakerphone mode, press the VOLUME Up or VOLUME Down
button once for each change in loudness that you desire.
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Other Advanced Features
There are at least eight handset loudness levels that you can set for
the current call. While on a call and in handset mode, press the
VOLUME Up or VOLUME Down button once for each change in
loudness that you desire.
Note: When the call ends, the system resets the loudness of all future
calls to the programmed (default) setting. For instructions in setting
your EP100’s default volume, see the next section of this chapter.
There are eight headset loudness levels that you can set for the
current call. While on a call and in headset mode, press the
VOLUME Up or VOLUME Down button once for each change in
loudness that you desire.
There are eight group listening loudness levels. While on a call and
in the group listening mode, press VOLUME Up or VOLUME Down
button once for each change in loudness you desire.
There are eight background music loudness levels. While background music is on at your station, press VOLUME Up or VOLUME
Down button once for each change in loudness you desire. This level
remains set for background music until you change it again, even if
you turn off the feature and then reactivate it.
7.9.2 MUTING YOUR EP100
By using the MUTE button, you can block transmission of your voice
to the distant party. You can do this whether you are using the
handset or the speaker.
To mute your station, press MUTE (mute function and light turn on).
You can still hear the distant party, but they cannot hear you.
To speak to the distant party, press MUTE again (mute function and
light turn off).
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7.10 Default Volume Control
You can set a permanent loudness level for any volume control
setting. The level will remain at this volume (referred to as the
default setting) until you change the setting.
To set a permanent speaker, headset, handset, or group listening
loudness for all future calls,
1. Press INTERCOM.
2. Activate speaker, headset, handset, or group listen mode to be
affected.
3. While in that mode, press VOLUME Up or VOLUME Down
button to adjust loudness.
4. Dial **7 or press programmed SAVE button to hold the loudness at the last setting for all future calls (until you change the
default again).
5. Repeat this procedure in each mode until you’ve set all default
volume levels.
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