Synergy 2110 - Edition 5 – 23rd October ’00 (3375) Synergy 2110 Digital cordless telephone featuring DECT User Guide This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services. This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom. Synergy 2110 - Edition 5 – 23rd October ’00 (3375) Please open this page for an ‘at a glance’ guide to your Synergy 2110. Synergy 2110 - Edition 5 – 23rd October ’00 (3375) At a glance Int/Secrecy Lets you make an internal call or transfer a call. Redial Press to redial the last number called. During a call, mutes your voice so your caller cannot hear you, and you can talk privately to someone else in the room. Also allows you to enter a pause when storing numbers in the memory. Synergy 2110 Memory Use to store and dial up to 10 phone numbers. Calls Redial Int End call y Calls ec Lets you view and dial from the Calls List. Se cr Press to end a call, or switch the handset off/on. Talk Press to make a call and answer a call. Del/Volume Use to delete numbers. Adjusts the earpiece volume. Options/Recall Lets you adjust and confirm the settings of your phone. Used to access BT Select Services and when using your phone with a switchboard. 1 Options R SOS Del Vo l u m e SOS Lets you store and dial your Direct Call Emergency number. Synergy 2110 - Edition 5 – 23rd October ’00 (3375) New call Synergy 2110 Flashes to show that a new call has been received. Charge New call Lights up when the handset battery is charging. Charge Power/In Use Power/In Use Steady – indicates power is on. Page Flashing – indicates that the line is in use or base is ready for handset registration. Page Press to page the handset from the base station. Explanation of the display icons INT Steady Flashing Options mode INT External line in use Incoming call Internal call Incoming call from another handset Battery exhausted Battery low Battery half full Battery full Handset linked to base station Out of range or searching for base station Memories New calls/Setting Caller Display functions Secrecy/hold 2 Synergy 2110 - Edition 5 – 23rd October ’00 (3375) In this guide At a glance Key features Introduction 1 4 5 Unpacking your Synergy 2110 For your records 6 6 Safety instructions Setting up Using your Synergy 2110 7 8 11 Making and receiving calls Using the 10 number memory Direct call 11 12 13 Handset settings Base station settings BT Select Services 15 16 18 Caller Display Service Call Waiting Other services 18 19 20 Using additional handsets Operating with additional base stations Help General information Guarantee Technical information Switchboard compatibility Switchboard External Line access code Index 21 23 24 26 26 27 27 27 29 Note In this user guide, we’ve included helpful tips and useful notes. They are shown in a white box like this. 3 Synergy 2110 - Edition 5 – 23rd October ’00 (3375) Key features Up to five handsets work from one base You can make internal calls between handsets, transfer an external caller to another handset and hold three way calls between two handsets and an external caller. 10 number memory KEY FEATURES Store up to 10 of your most important or frequently dialled numbers in the memory. It’s then easy to display and dial numbers in the memory. Each Synergy 2110 handset has an individual memory. Excellent handset range Under ideal conditions you can use your Synergy 2110 handset at up to 300 metres from the base station outside, or up to 50 metres inside. Earpiece volume control You can adjust the volume of the handset receiver during a call to low, medium or high. Last number redial Display and redial the last number called from your handset. Enhanced call clarity Highly advanced digital technology (DECT) ensures much clearer calls than the older style phones. Caller Display & Calls List Lets you know who’s calling you before answering the telephone, allowing you to decide whether or not to answer the call. Also saves the details of the last 10 callers in a Calls List. 4 Synergy 2110 - Edition 5 – 23rd October ’00 (3375) Introduction Your Synergy 2110 has been designed for ease of use and made to the high standards set by BT. Please read the instructions carefully before use and retain this user guide for future reference. DECT Building up a phone system Important If you wear a hearing aid, please note that the Synergy 2110 works by sending radio signals between the base station and the handset. These signals may interfere with some hearing aids, causing a humming noise. INTRODUCTION By purchasing the Synergy 2110 you now own a product which combines the advantages of cordless operation with the performance of a high quality corded telephone. It complies with the Digitally Enhanced Cordless Telecommunications (DECT) standard and offers unparalleled quality and features. This user guide applies to both single and multiple handset systems. The internal call functions described in this guide apply only to Synergy 2110 base stations with more than one handset connected. You can use up to 5 handsets with your Synergy 2110 base station without the need for additional wiring. Synergy 2110 Calls Redial Se Redial Int ec y Int cr ec y Synergy 2110 Calls Se cr Synergy 2110 Options SOS Del Options Vo l um e R SOS Del Vo l um e R New call Volume Volume Charge Power/In Use R SOS Redial Int cr Se Del Options Vo l um e R Volume SOS cr Del Vo l um e Volume Synergy 2110 Calls Redial Int ec y Se Options Calls ec y Int Synergy 2110 Page Redial ec y Synergy 2110 Calls Se Options R SOS cr Del Vo l um e Volume 5 Synergy 2110 - Edition 5 – 23rd October ’00 (3375) Unpacking your Synergy 2110 If anything is missing, please contact your place of purchase immediately. Synergy 2110 handset. Place of purchase: Synergy 2110 Calls Redial Int Se Options R Date of purchase: ec y ● For your records SOS cr Serial number (on the underside of telephone base): Del Vo l um e Volume ● Synergy 2110 Synergy 2110 base station. Purchase price: New call Charge Power/In Use Page INTRODUCTION ● Handset Battery pack. For warranty purposes, proof of purchase is required, so please keep your receipt. Enter your Base Station PIN here: (original setting = 0000) ● 6 Plug mounted, 13 amp mains adaptor. ● Telephone line cord ● Belt clip See pages 10 and 16 for more information. Synergy 2110 - Edition 5 – 23rd October ’00 (3375) Safety instructions Use only the approved battery pack supplied. Spare batteries – Item Code: 871996 are available from BT Shops and the Synergy Helpline 0845 602 1041. Do not open the handset or base station. This could expose you to high voltages or other risks. Contact the helpline for all repairs. There is a slight chance your phone could be damaged by an electrical storm. We recommend that you unplug your Synergy 2110 from the mains power and telephone socket during storms. The Synergy 2110 will produce a certain amount of heat during operation. Equally, the handset as well as any additional chargers you purchase can also become warm during charging. We advise against placing these products on antique, veneered or wooden surfaces as damage may occur. Do not use the handsets in places where there are explosive hazards. If you wear a hearing aid, please note that the Synergy 2110 works by sending radio signals between the base station and handset. These signals may interfere with some hearing aids, causing a humming noise. SAFETY INSTRUCTIONS Do not try to use any other power supply except the one provided, otherwise you may permanently damage your Synergy 2110. It may also invalidate the guarantee of this apparatus. To get a replacement Synergy 2110 base station power supply unit – Item Code 872273 – contact the Synergy Helpline 0845 602 1041. Do not dispose of used batteries with general household rubbish and do not burn them. Synergy 2110 can interfere with other electrical equipment, e.g. answering machines, TV and radio sets, clock radio/alarms and computers if placed too close. It is recommended that you place your Synergy 2110 at least one metre away from such appliances to minimise any risk of interference. Make sure you connect the power and telephone lines to the correct sockets in the base station. Clean the handset and base station with a damp (not wet) cloth or antistatic wipe. Never use a dry cloth as this may cause a static shock. Never spray cleaning fluid directly onto the telephone. Do not use the Synergy 2110 in damp, humid conditions such as bathrooms. Do not expose the equipment or batteries to fire and water. 7 Synergy 2110 - Edition 5 – 23rd October ’00 (3375) Setting up Follow these steps to set up your Synergy 2110 ready for use. Plan the location of your Synergy 2110 Your Synergy 2110 works by sending and receiving radio signals between the base station and the handset. The strength of the signal can depend on where you site the base station. Generally, the higher the base station is located the better. An upstairs room is ideal. SETTING UP The following points should be considered: • It should be within 3 metres of a power socket and phone socket otherwise extension cables will be required. • Try to avoid locations near metallic obstructions or electrical appliances, such as TV sets, fridges, computers, fluorescent lights, radiators, metal pipes and metal window frames. • Make sure it is at least 1 metre away from other electrical products to avoid interference. Please note The Synergy 2110 has a range of up to 300 metres outdoors and up to 50 metres indoors. It is possible that the range may be affected by being near water (e.g. large ponds, lakes and the sea) as well as large metal objects (e.g. radiators, metal partition walls and steel girders). 1 Connect the power cable Plug the power cable into the power socket on your Synergy base station. Plug the adaptor into the mains power supply and switch on. The Power/In Use light comes on. 8 Synergy 2110 - Edition 5 – 23rd October ’00 (3375) 2 Install the rechargeable battery in the handset Battery levels 0-50% 50-100% 100% flashing Battery low warning. If the handset battery symbol is empty and flashing, and you hear a warning beep every 10 seconds, you will need to recharge your handset before you can use it. The Synergy 2110 uses a Nickel Cadmium (Ni-Cd) battery pack supplied. Take care to connect the battery as shown and replace the battery cover. 3 Charge the handset battery for at least 16 hours Under no circumstances should non-rechargeable batteries be used. Only use the approved batteries. Using unapproved batteries will invalidate your guarantee and may damage the telephone. Place the handset on the base. The red charging light comes on. The handset should come pre-registered to the base station as 1 and this is shown in the top right corner of the display. The battery symbol is also shown. It flashes during charging. Once the handset is fully charged, the display shows a full battery symbol. To keep your battery in the best condition, leave the handset off the base station for a few hours at a time (after the initial 16 hour charge). After charging your Synergy handset for the first time, subsequent charging time for the battery is approximately 4-5 hours. Battery and case may become warm during charging. This is normal and not dangerous. SETTING UP Before you use your Synergy 2110 for the first time, it is important to have the handset battery fully charged. We recommend that you leave the Synergy 2110 on charge for at least 16 hours. Battery performance Under ideal conditions, the handset battery should give about 6 hours talktime or 100 hours standby on a single charge. Please note, however, that a new Nickel Cadmium (Ni-Cd) battery does not reach its full capacity until it has been in normal use for several days. Fully discharging the batteries at least once a week will help them to last as long as possible. However, the charge capacity of rechargeable batteries will reduce with time as they wear out, so reducing the talk/standby time of the handset. Eventually they will need to be replaced. 9 Synergy 2110 - Edition 5 – 23rd October ’00 (3375) 4 Fitting the belt-clip 6 Connect the telephone line cord Attach the belt-clip to the handset. If you do not have modern phone sockets, call Freefone 0800 800 150 and ask for a BT engineer to come and fit the correct type. This is a chargeable service. 5 Connect the telephone line cord to the Synergy 2110 base station SETTING UP Plug the line cord into the line socket on your Synergy base station. Your Synergy is now ready for use. Pre-set PINs Your Synergy 2110 comes with a pre-set PIN which you will need to use to perform various functions on your phone. When you enter your base station PIN, the display will not show it for security reasons. Synergy 2110 Synergy 2110 Redial Options SOS Int ec y Calls Se cr New call Charge Power/In Use R Del Volume Page Please note Do not connect the telephone line cord to the phone socket until your handset batteries are fully charged. This will prevent the risk of the phone being answered before batteries are charged, which may prevent them from reaching maximum capacity. 10 Base station PIN is 0000 – used when adjusting base station settings and registration of new handsets. Customer Helpline If you experience any difficulties in installing your Synergy 2110 please contact the Helpline on 0845 602 1041. The Helpline is open 9am-5.30pm Mon-Fri. Synergy 2110 - Edition 5 – 23rd October ’00 (3375) Using your Synergy 2110 telephone To exit the options menu at any time, press the button until the display returns to standby. To switch your handset ON and OFF DIAL Del Vo l u m e Press buttons in the order shown Press the button again. You hear two beeps. The symbol will flash and then show the standby screen. Press the Talk button to dial the number. USING YOUR PHONE Press and hold the button until the display goes blank. The handset is now off. Enter the number you want. It is shown on the screen but not dialled. If you make a mistake, you can change the number by pressing the Del button to delete individual digits. To end a call Press the button. Or Place the handset back on the base. Making and receiving calls To receive a call To make a call Press the button. Display shows . You hear the dial tone. DIAL When the phone rings: the symbol will flash on the display. Press the button to answer the call. Enter the number you want and it is dialled. Or Or If the handset is on the base, simply pick it up and talk. To preview the number before you call. See page 17 for instructions on the auto answer feature. 11 Synergy 2110 - Edition 5 – 23rd October ’00 (3375) To adjust the earpiece volume During a call you can adjust the volume of the handset receiver. There are 3 settings: low, medium and high. Press the Volume button until you reach the required level. Del Vo l u m e Using the 10 number memory You can store up to 10 of your most important or frequently dialled numbers in your Synergy’s memory. Stored numbers can be up to 25 digits long. To exit the options menu at any time, press the button until the display returns to standby. Secrecy USING YOUR PHONE This lets you talk to someone else close by without your caller hearing the conversation. To store a number in the memory Options The display will show the symbol. During your call: cy Int Sec re cy Int Sec re Press the Int button. The display will show the symbol and you will hear a buzzing sound. Your caller cannot hear you. Press the Int button to talk to your caller again. Press the 0-9 KEYPAD Del Vo l u m e Press the Redial button. Options The last number called is displayed. Press to dial the number. 12 button. The display will show the symbol. To redial the last number Redial Press the Options button. R Enter a memory location number between 0 and 9. Enter the telephone number you want to store. (If you make a mistake you can use the Del button to delete the last digit). Press the Options button. R You will hear a confirmation tone. Synergy 2110 - Edition 5 – 23rd October ’00 (3375) To enter a pause in a stored number Redial When storing the number, press the Redial button at the points where you want to enter the Pause. Please refer to page 27 for instructions on how to store an automatic pause. To delete an entry Options Press the 0-9 Del Vo l u m e Options To dial a number stored in the memory Press the Enter the memory location number you require (0-9). (If you cannot remember the location number press the button repeatedly until you find the number you want). Press the button to dial the number. Or Press Press the 0-9 to get a line. R button. Enter the memory location number (0-9). Press and hold the Del button until the number is deleted. Press the Options button to confirm. Direct call You can store an important number which will automatically be called when you press the SOS button. USING YOUR PHONE 0-9 button. Press the Options button. R Please note It is not recommended that you store 999 or 112 as a direct call number, as accidentally pressing the SOS button could result in false calls being made to the emergency services. button. Enter the memory location (0-9). The number is dialled. To store a direct call number Options Press the Options button. R SOS KEYPAD Options R Press the SOS button. Enter the telephone number you want to store. Press the Options button to confirm. 13 Synergy 2110 - Edition 5 – 23rd October ’00 (3375) To dial a direct call number SOS Press the SOS button. The number is displayed and dialled. To cancel the direct call number Options USING YOUR PHONE R 14 Press the Options button twice in quick succession. Synergy 2110 - Edition 5 – 23rd October ’00 (3375) Handset settings To adjust the handset ringer volume R The volume levels range from 0-3, where 0 = off and 3 = maximum. The pre-set level is (2). Options R DEF 3 0-3 Options You will hear a confirmation tone. To switch the keytones off and on Each time you press a button you hear a tone. You can switch the tones on or off. Press the Options button. Press the 3 button. Select the level you require (0-3). You will hear a sample ring. You will hear a confirmation tone. To exit the options menu at any time, press the button until the display returns to standby. Press the Options button. R GHI Press the 4 button. 4 + &. / 0 1 Options – Press the Options button. R Options USING YOUR PHONE KEYPAD Press the Options button. Options Press 0 to switch the tones on, or 1 to switch them off. Press the Options button. R You will hear a confirmation tone. To adjust the ringer melody You can choose from 3 melodies. The pre-set melody is 2. Options R ABC 2 KEYPAD 1-3 Press the Options button. Press the 2 button. Select a melody (1–3). You will hear a sample melody on each press. 15 Synergy 2110 - Edition 5 – 23rd October ’00 (3375) Base station settings To change the base station PIN If you change your base station PIN, keep a record of the new number by writing it in the space provided on page 6. To select which base station you want your handset to use If you have registered your handset with more than one base station, you can select which one you want to use. Options R BASE STATION SETTINGS Options R &. / 0 PIN Options R DEF 3 PIN Options R PIN Options R 16 MN 6 O Please note that when you enter your base station PIN it will not be shown on the display for security reasons. 1-4 or Press the Options button. Press 0. Enter the current PIN (original setting = 0000). Press the Options button. Press 3. Enter the new PIN. (You can enter up to 8 digits.) Press the Options button. Enter the new PIN again. Press the Options button to confirm. Options R Press the Options button. Press 6. Enter the base station number you want (1-4) or press ✱ to automatically select the base station with the strongest signal. Press the Options button to confirm. Synergy 2110 - Edition 5 – 23rd October ’00 (3375) To switch auto answer on or off If your handset is on the base you can answer an incoming call by simply lifting the handset and speaking. However, you can switch this feature off. Options R &. / 0 PIN Options R JK L + – 1 &. / 0 Options R Press 0. Enter the current PIN (original setting = 0000). Press the Options button. Press 5. BASE STATION SETTINGS 5 Press the Options button. Press 1 to switch auto answer off or press 0 to switch it on. Press the Options button to confirm. 17 Synergy 2110 - Edition 5 – 23rd October ’00 (3375) BT Select Services If you are connected to a digital exchange, you can subscribe to a range of BT Select Services. If you wish to subscribe to any of these services contact us on Freefone 0800 800 152 business, 150 residential, 8am to 6pm, Monday to Friday. BT SELECT SERVICES Caller Display Service Your Synergy 2110 receives and displays caller information, which is transmitted over the network. The information will include the date and time the call is received and in most cases the caller’s phone number. In addition, the New Call light will flash to show that a new call has been received. Your Synergy 2110 can hold details of up to 10 callers. Once the Calls List is full, new calls replace the oldest ones. You must subscribe to the Caller Display service offered by your network provider to display this information. A quarterly fee is payable. If you are connected to the BT network you can subscribe to BT’s Caller Display service by calling: Freephone 0800 800 150 for residential customers. Freephone 0800 800 152 for business customers. 18 To view the Calls List Calls Calls Options R Press the Calls button. Display shows the number of new calls together with the total number of calls received. Press the Calls button again to view the first number. Keep pressing the Calls button to scroll through the numbers. Press the Options button to see the date and time of a call. Press standby. to return to Examples: 05-10 There are 10 calls stored of which 5 are new. 02-01816831000 2nd callers number (- indicates a new call). 02 –– –-- 01816831000 2nd callers number ( ––– indicates an old call). Synergy 2110 - Edition 5 – 23rd October ’00 (3375) 26-04 09-04 To delete the entire Calls List Shows date & time of call. Calls If the callers number is longer that the display can show, the display will automatically flash between the 1st and 2nd part of the number. Del Vo l u m e To dial a number from the Calls List Calls Calls Del Vo l u m e Call Waiting If an incoming call arrives while you are already engaged on a telephone call, you will hear a soft beep every 5 seconds (this beep is not audible to the person you are speaking to). BT SELECT SERVICES Press the Calls button again to view first number. Keep pressing the Calls button to scroll through the numbers. To delete a number from the Calls List Calls Press and hold down the Del button for around 3 seconds until you hear the confirmation tone. The Calls List is deleted. Press the Calls button. Press to dial the number displayed. Calls Press the Calls button to display the number of new and old calls you have received. Instead of the engaged tone, the second caller will hear an announcement to hold on as you are aware that there is a second call. Press the Calls button. Press the Calls button again to view the first number. Keep pressing the Calls button to scroll through the numbers. Press the Del button to delete the number displayed. To use Call Waiting Options R Options R You can answer the second call, without disconnecting your first caller, by pressing the Recall button. The first caller will be put on hold. When you have spoken to the second caller you can return to the first caller by pressing the Recall button again. You can switch back 19 Synergy 2110 - Edition 5 – 23rd October ’00 (3375) and forth between the two calls without disconnecting either if you wish. If you wish to disconnect the first call press the button after speaking to the first caller. The handset will then ring. Press the button again and continue with the second caller. BT SELECT SERVICES The second caller will only be charged for their call from the moment you answer and not while they are waiting for your initial contact. Other services • Call my bill • Call Barring* • Call Diversion* • Charge Advice • Reminder Calls* • Three-way Calling • Call Return 1471 *A quarterly fee is chargeable for these services. For more information about these Select Services, call BT on Freefone 0800 800 150 for residential or 152 for business. If you are not on the BT network, please ask your telecommunications supplier for information on their services. 20 Synergy 2110 - Edition 5 – 23rd October ’00 (3375) Using additional handsets Registering an additional Synergy handset with the base station or de-registering a handset. As well as your original handset, you can register up to a further 4 additional handsets to your Synergy 2110 base station. The system allows internal calls between two handsets while a third is making an external call. To register a handset Page Each additional handset you purchase must be registered to the base station. Options Remember to charge the batteries of new handsets for at least 16 hours. When switched on, a new additional handset will display the flashing icon.This tells you that the handset is not yet registered with the base station. JK L 5 1-4 If you are registering any other handset, then please refer to that handset’s user guide for instructions. Press the 5 button. Enter the number of the base station you wish to register the handset to (1-4). For example, if it is the second base station you are registering a handset to you should use 2 and so on. Please note The following process is only for registering another Synergy 2110 handset to the base station. At the handset: Within the next 30 seconds press the Options button. ADDITIONAL HANDSETS R Please note At the base station: Press and hold the Page button for at least 10 seconds. The green Power/In Use light will flash. You will hear a confirmation tone. PIN Options R Enter your base station PIN. (Original setting = 0000.) Press the Options button to confirm. Please note If the registration process fails, the handset display shows the flashing icon and you should begin the process again. 21 Synergy 2110 - Edition 5 – 23rd October ’00 (3375) Press buttons in the order shown To transfer an external call to another handset Int cy To de-register a handset Sec You can use your handset to de-register another handset from a base station. You cannot de-register the handset you are using. Options R re KEYPAD Press the Options button. Enter your 4-digit base station PIN. (Original setting - 0000.) Int cy PIN ADDITIONAL HANDSETS Options R ABC Press the Options button to confirm. You will hear a confirmation beep. Sec re To hold a three-way conversation Enter the number of the handset (1-5) you wish to de-register. 1-5 Options R You can talk to one external caller and another internal caller at the same time on your Synergy handset. Press the Options button to confirm. During a call with an external caller: Int cy Press the button to return to standby. Sec To call another handset cy Int Press the Int button. re KEYPAD 22 If the handset does not answer, press the Int button to speak to the caller again. Press the 2 button. 2 Sec Enter the handset number to which you want to transfer the call. When the other handset answers press the button and the call will be transferred. Press the 0 button. You will hear a confirmation beep. &. / 0 Whilst on a call, press the Int button. Your caller is put on hold and you will hear a buzzing sound. re KEYPAD Press the Int button. Your caller is put on hold and you hear a tone. Enter the handset number to which you want to transfer the call. Enter the handset number you want. Display shows the number and the called handset rings. When the handset is answered, press and hold the # button for around 3 seconds. You can now start your three-way conversation. Press the end the call. Press the end the call. button to button to Synergy 2110 - Edition 5 – 23rd October ’00 (3375) Operating with additional base stations You can use up to five handsets on each Synergy 2110 base station, and up to four base stations with your handset to build up a comprehensive cordless telephone system. The handset supplied with each base station is already registered as Handset 1. You can register your handset with up to 3 other base stations. Page At the base station: Press the Page button for around 10 seconds until the green power light starts flashing. Options At the handset: Press the Options button within 30 seconds. R JK L 5 KEYPAD PIN R Press the Options button to confirm. Press standby. to return to Please note When registering handsets to another manufacturer’s base, the assigned handset number may not appear in the handset display. ADDITIONAL BASE STATIONS To register your handset with another base station Options To find out the handset number, press INT then 1 to call handset 1. Then look at the display on handset 1 to see your handset number. Press 5. Press the number of the base station (1-4) to which you want to register your handset. You hear a confirmation tone. Enter the base station PIN. (Original setting = 0000.) 23 Synergy 2110 - Edition 5 – 23rd October ’00 (3375) Help Emergency calls The emergency services can be contacted in the UK by dialling 999 or 112 which is valid in any country that is a member of the European community. BT accepts no responsibility for damage caused to your Synergy handset by using any other type of battery. No display appears The battery may be flat or dead. Recharge or replace the battery. The handset may be switched off. Please note HELP If your Synergy 2110 is connected to a switchboard/PBX, you may have to dial an access number before 999 to contact the emergency services. Some switchboards cannot dial out during a power failure. The Synergy 2110 will not work when the power fails. Alternative arrangements should be made for access to emergency services. No dial tone Is the telephone line cord plugged into the phone socket? Check that the base station is connected to the mains power and switched on. You cannot link up with the base station Is the display flashing ? The mains power cable may not be connected at the base or switched on. Are you in range of the base station? Battery could be low or flat. Replacing the handset battery After a time, you may find that the handset battery is running out of charge more quickly. This is a standard sign of wear and the battery will need replacing. Spare batteries (Item Code 871996) are available from BT Shops or contact the Synergy 2110 Helpline 0845 602 1041. Do not immerse batteries in water or throw them into a fire, or dispose of them with ordinary domestic refuse. 24 If using more than one base station, check that you are connected to the correct base. See page 23. No ring on the handset The ringer volume may be switched to off. To adjust the ringer volume on the handset, see page 15. Check that the base station is plugged into the phone socket. Check that the base station is plugged into the mains power and switched on. Synergy 2110 - Edition 5 – 23rd October ’00 (3375) Buzzing noise on my radio, TV, computer or hearing aid Sometimes, your Synergy 2110 can interfere with other electrical equipment if it is placed too close. It is recommended that you place your Synergy 2110 and other Synergy handsets at least one metre away from such appliances to avoid any risk of interference. The charger does not appear to be working Check that: • The power adaptor is properly plugged into the charger. • Your handset has slotted correctly into the charger. • The battery is correctly fitted into the handset. HELP Are you using the correct power adaptor? Synergy 2110 base station power supply is Item Code 872273. Cannot adjust the option in the base station Is someone else making changes via another handset? Have you pressed the Options button to confirm your selection? If you are still experiencing difficulty, call the Synergy 2110 Helpline on 0845 602 1041. 25 Synergy 2110 - Edition 5 – 23rd October ’00 (3375) General information Guarantee Your Synergy 2110 is guaranteed for a period of 12 months from the date of purchase. GENERAL INFORMATION Subject to the terms listed below the guarantee will provide for the repair of, or at BT’s or its agent’s discretion, the option to replace the Synergy 2110, or any component thereof, (other than batteries), which is identified as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished product. The conditions of this guarantee are: • The guarantee shall only apply to defects that occur within the 12 month guarantee period. • Proof of purchase is provided. • The equipment is returned to BT or its agent as instructed. • This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents. • This guarantee does not affect your statutory rights. 26 Within the 12 month guarantee period: If you experience difficulty using the product, prior to returning your product, please read the Help section beginning on page 24, or contact the Synergy 2110 Helpline for assistance: Helpline 0845 6021041, 9am to 5.30pm Monday to Friday. In the unlikely event of a defect occurring, please follow the Helpline’s instructions for replacement or repair. Outside of the 12 month guarantee period: If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network. We recommend that you call the Helpline and ask for details of our recommended repairers. Instructions for returning the product: If the Helpline is unable to remedy your problem they will ask you to return the product. Where possible, pack the product in its original packaging. Please remember to include all parts, including line cords, power supply units, and the original batteries. (Please note that we cannot take responsibility for goods damaged in transit.) Please obtain and keep proof of posting from the Post Office. Synergy 2110 - Edition 5 – 23rd October ’00 (3375) Technical information Switchboard External Line access code How many telephones can you have? All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate the number of items which may be connected to any one telephone line. Your Synergy 2110 has a REN of 1. A total REN of 4 is allowed, if the total REN of 4 is exceeded, the telephones may not ring. With different telephone types there is no guarantee of ringing, even when the REN is less than 4. Only use approved power supply, item code 872273. You can set your Synergy 2110 to recognise that it needs to insert a pause after your access code. This means that a pause will be automatically inserted into the telephone number when it detects the access code digits at the beginning of the number. GENERAL INFORMATION Only use approved batteries, item code 871996. You may need to enter an access code (e.g. 9) in order to get an outside line. So that the switchboard has time to pick up an outside line, you may also need to add a Pause after the access code. To automatically insert a pause RTTE This product is intended for use within the UK for connection to the public telephone network and compatible switchboards. R &. / Press 0. PIN Enter the base station PIN. (Original setting = 0000.) Options R MN 6 KEYPAD Switchboard compatibility This product is intended for use within the UK for connection to the public telephone network and compatible switchboards, which support tone dialling and timed break recall. If in doubt please consult your service provider. Press the Options button. 0 O This equipment complies with the essential requirements for the Radio Equipment and Telecommunications Terminal Equipment Directive 1995/5/EC. Options Options R Press the Options button. Press 6. Enter the access code, for example 9. A pause will be entered after the access code. Press the Options button to confirm. 27 Synergy 2110 - Edition 5 – 23rd October ’00 (3375) Operation of your keypad after this will now be in TONE mode. When the call is completed your Synergy 2110 will automatically revert to PULSE dialling. Please note Some switchboards may require you to switch from Tone to Pulse dialling. Dialling mode To adjust Recall settings Your Synergy 2110 is preset to TONE dialling. On some switchboards it may be necessary to change the dialling mode to PULSE. Options R &. / 0 GENERAL INFORMATION PIN The R button is used to access switchboard services (and also some BT Select Services). In order for the R button to work correctly with some switchboards it may be necessary to change the timing of the recall signal. The original setting is 100ms. Press the Options button, then the 0 button. You will hear a confirmation tone. Enter the 4-digit base station PIN. Original setting 0000. Options Options R + – 1 Options R Press the Options button to confirm. Press the 1 button, then press either 1 for TONE or 2 for PULSE dialling. Press the Options button to confirm. Press standby. R &. / 0 Press 0. PIN Enter the current PIN. (Original setting = 0000.) Options Press the Options button. R GHI 4 + During the call you can change to TONE by pressing the ✱ button until you hear a confirmation tone. 28 – 1 If you are in the PULSE dialling mode then certain services accessed by tone dialling are not available. Press 4. Enter the setting required for your switchboard: to return to Go to Tone Press the Options button. ABC 2 1 = 80ms 2 = 100ms DEF 3 = 130ms GHI 4 = 250ms. 3 4 Options R Press the Options button to confirm. Press the button to return to standby. Synergy 2110 - Edition 5 – 23rd October ’00 (3375) Index Additional handsets At a glance Auto answer on/off 21 1 17 Base station additional change base station PIN PIN number register handset select which base station 9 9 9 9 9 9 Belt-clip 10 BT Select Services 18 Caller Display 18 Call Waiting 19 Calls end make receive redial three-way conversation transfer 11 11 11 12 22 22 Calls List view dial delete 18 19 19 De-register DECT 7 22 5 Delete calls list entry memory entry 19 13 Dialling mode 28 Direct call cancel dial store 14 14 13 Display symbols 2 End a call General information 11 Guarantee 26 INDEX Batteries charging installing levels low warning performance replacing 23 16 10, 16 23 16 Cleaning 26 Handset additional call another handset de-register earpiece volume keytones on/off melody on/off register ringer volume three-way conversation transfer external call 21 22 22 12 15 15 11 21 15 22 22 Help 24 Helpline 10 Keytones on/off 15 29 Synergy 2110 - Edition 5 – 23rd October ’00 (3375) Make a call 11 Memory delete dial a number store a number 13 13 12 On/Off auto answer handset keytones INDEX Pause 17 11 15 13, 27 PIN base station pre-set 16 10 Power socket 10 Power cable 8 Pulse dialling 28 Recall 28 Receive a call 11 Redial 12 Register handset handset to another base 21 23 REN (Ringer Equivalence Number) 27 Returning your Synergy 2110 26 Ringer melody volume 15 15 Safety instructions Secrecy Setting up Switchboard automatically insert a pause compatibility dialling mode external line access code 30 7 12 8 27 27 28 27 Technical information 27 Telephone socket 10 Telephone line cord 10 Three-way conversation 22 Tone dialling 28 Transfer a call 22 Volume earpiece handset ringer 12 15 Synergy 2110 - Edition 5 – 23rd October ’00 (3375) Offices worldwide The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract. Touchtone™ is a registered trade mark of British Telecommunications plc in the UK. © British Telecommunications plc 2000. Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. Designed by: The Art & Design Partnership Limited. Printed in China. Synergy 2110. Issue 1 (10/00) 5 Printed on paper which meets international environmental standards. CE compliant to RTTE Directive (1999/5/EC).