Compaq Compaq Presario,Presario 2250 Specifications

Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Models
Product
Description
Troubleshooting
Illustrated Parts
Removal &
Replacement
Jumpers &
Switches
Specifications
Pin Assignments
Power Cord Set
Requirements
Compaq Presario Series 2250 Series, 2510 Model
Compaq Presario Series 2410 ES and 4240 ES Models
Click here to download this Maintenance and Service Guide (MSG) to your hard
drive.
Welcome to the Maintenance & Service Guide (MSG) for the Compaq
Presario 2250, 2510, 2410ES, and 4240 ES Series. This online guide is
designed to serve the needs of those whose job it is to repair Compaq
products. Many of the components of the hardcopy MSG are contained
in this online guide. This Notice, contains the copyright and trademark
information. The Preface shows symbol conventions, technician notes
and serial number locations on the unit.
Back to Top
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Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
Jumpers & Switches
|
Product Description | Troubleshooting | Illustrated Parts |
Removal & Replacement
| Specifications | Connector Pins | Power Cord Requirements
Preface
Symbols
The following words and symbols mark special messages throughout this
guide.
WARNING: Text set off in this manner
indicates that failure to follow directions
in the warning could result in bodily
harm or loss of life.
CAUTION: Text set off in this manner
indicates that failure to follow directions
in the caution could result in damage to
equipment or loss of data.
IMPORTANT:
NOTE:
Text set off in this manner presents clarifying
information or specific instructions.
Text set off in this manner presents commentary,
sidelights, or interesting points of information.
Technician Notes
WARNING: Only authorized technicians trained by Compaq should
repair this equipment. All troubleshooting and repair procedures are
detailed to allow only subassembly/module level repair. Because of
the complexity of the individual boards and subassemblies, the user
should not attempt to make repairs at the component level or to
make modifications to any printed circuit board. Improper repairs
can create a safety hazard. Any indications of component
replacement or printed circuit board modifications may void any
warranty.
Serial Number
When requesting information or ordering spare parts, the computer serial
number should be provided to Compaq. The serial number can be found on
the right side of the computer's hood.
Locating Additional Information
The following documentation is available to support this product:
■
Compaq Presario documentation set
■
Introducing Windows 95 Guide
■
Service Training Guides
■
Compaq Service Advisories and Bulletins
■
Compaq QuickFind
■
Compaq Service Quick Reference Guide
■
Compaq Help Center
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Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
Jumpers & Switches
|
Product Description | Troubleshooting | Illustrated Parts |
Removal & Replacement
| Specifications | Connector Pins | Power Cord Requirements
Product Description
Models
Controls &
Lights
This section describes the model numbers and features of the
Compaq 2250, 2510, 2410 ES and 4240 ES Series of Personal
Computers.
Power
Management
Compaq Presario Series 2250 Series, 2510 Model
Compaq Presario Series 2410 ES and 4240 ES Models
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Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
|
Product Description | Troubleshooting
& Replacement
Jumpers & Switches | Specifications | Connector Pins
|
Illustrated Parts
|
Removal
|
Power Cord Requirements
Product Description
Models
The following table lists Compaq Presario Series Personal Computer models and
some model-specific features.
Compaq Presario 2250 Series Personal Computers
Standard Configurations U. S., Latin America, Canada
AMD K6
Hard Memory Video
Fax/Modem
Model Processor Drive (MB)
Memory (Kbps)
(MHz)
(GB)
(MB)
CD
Drive
2253
233
4.0
32
2
56
2254
266 MMX
4.0
32
2
56
32x
2255
266 MMX
6.0
32
2
56
32x
Compaq Presario 2510 Series Personal Computers
Standard Configurations U. S.
AMD K6
Hard Memory Video
Fax/Modem
Model Processor Drive (MB)
Memory (Kbps)
(MHz)
(GB)
(MB)
CD
Drive
2510
32x
266 MMX
4.0
32
2
56
Compaq Presario 2250 Series Personal Computers
Standard Configurations Europe, Middle East, Africa
AMD K6
Hard Memory Video
Fax/Modem
Model Processor Drive (MB)
Memory (Kbps)
(MHz)
(GB)
(MB)
CD
Drive
2253
233 MMX
4.0
32
2
None
32x
2254
266 MMX
3.2
32
2
56
32x
Compaq Presario 2250 Series Personal Computers
Asia/Pacific
AMD K6
Hard Memory Video
Fax/Modem
Model Processor Drive (MB)
Memory (Kbps)
(MHz)
(GB)
(MB)
CD
Drive
2254
32x
266
3.2
32
2
56
Compaq Presario 2250 Series Personal Computers
Japan
AMD K6
Hard Memory Video
Fax/Modem
Model Processor Drive (MB)
Memory (Kbps)
(MHz)
(GB)
(MB)
CD
Drive
2254
32x
233
3.2
48
2
56
Compaq Presario 2410 ES Series Personal Computers
Standard Configuration
AMD K6
Hard Memory Video
Network
Model Processor Drive (MB)
Memory Interface
(MHz)
(GB)
(MB)
Controller (NIC)
2410
ES
266
4.0
32
2
Netelligent
10/100Mbps PCI NIC
CD
Drive
32x
Compaq Presario 4240 ES Series Personal Computers
Standard Configuration
Pentium
Hard Memory Video
Network
Model II
Drive (MB)
Memory Interface
Processor (GB)
(MB)
Controller (NIC)
(MHz)
4240
ES
333
8.0
48
4
Netellegent
10/100Mbps PCI NIC
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DVD
Drive
32x
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December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
Jumpers & Switches
|
Product Description | Troubleshooting | Illustrated Parts |
Removal & Replacement
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Controls and Lights
Controls &
Lights
This section covers the computer controls and lights for the
Compaq Presario 2410 ES, 4240 ES, 2510, and 2250 Series
of Personal Computers.
Easy Access
Buttons &
Lights
Standard
Keyboard
Easy Access
Internet
Keyboard
Rear
Connectors
2250 Series,
2410ES, 2510
Rear
Connectors
4240ES
Power
Management
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United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
|
Product Description
Jumpers & Switches
|
| Troubleshooting | Illustrated Parts | Removal &
Replacement
Specifications | Connector Pins | Power Cord Requirements
Easy Access Buttons and Lights
Controls and
Lights
Easy Access
Buttons &
Lights
Standard
Keyboard
Easy Access
Internet
Keyboard
Presario 2250 Series, 2510 Model shown
Rear
Connectors
2250 Series,
2410ES, 2510
Rear
Connectors
1.
Headphone
jack
(select
models)
2.
Diskette
Drive
Activity
Light
3.
Diskette
Insertion
Slot
4.
Diskette
Eject
Button
5.
CD (or
DVD)
Drive Tray
6.
CD (or
DVD)
Drive
Activity
Light
7.
CD/DVD
Drive
Manual
Eject
Access
8.
CD/DVD
Drive
Load/Eject
Button
9.
Hard Drive
Activity
Light
4240ES
Power
Management
Power
10. Status
Light
11.
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Sleep
Button
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December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
Jumpers & Switches
|
Product Description | Troubleshooting | Illustrated Parts |
Removal & Replacement
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Product Description
Standard Keyboard Lights
Controls and
Lights
Easy Access
Buttons &
Lights
Standard
Keyboard
Easy Access
Internet
Keyboard
Rear
Connectors
2250 Series,
2410ES, 2510
Rear
Connectors
4240ES
Power
Management
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Num
Lock
Light
Caps
Lock
Light
Scroll
Lock
Light
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December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
|
Product Description
Jumpers & Switches
|
| Troubleshooting | Illustrated Parts | Removal &
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Easy Access Internet Keyboard Controls & Lights
Easy
Access
Controls and
Lights
Buttons
1. Play/Pause
Easy Access
Buttons &
Lights
Standard
Keyboard
2. Stop
3.
Previous
track
4. Next track
5. Sleep
Easy Access Buttons
6. Mute
7. Volume up
Easy Access
Internet
Keyboard
8.
Volume
down
Launch
9. favorite
application
Rear
Connectors
2250 Series,,
2410ES, 2510
Internet
Suite
Buttons
Rear
Connectors
4240ES
Power
Management
Internet Suite Buttons
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1.
Instant
Search
2.
NumLock
Light
3.
Instant
Internet
4.
Caps Lock
Light
5.
Instant Email
6.
Scroll Lock
Light
7.
Featured
Web site
Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface | Product Description | Troubleshooting | Illustrated Parts | Removal & Replacement
Jumpers & Switches | Specifications | Connector Pins | Power Cord Requirements
Rear Connectors
Models: 2250 Series, 2410 ES, 2510
Controls and
Lights
1.
Main Power (On/Off)
Switch
2.
Mouse
Easy Access
Buttons &
Lights
3.
MIDI/Gamepad/Joystick
4.
Telephone Line to
Telephone
5.
AC Power Cord
6.
VGA Monitor
7.
Serial Port
8.
Parallel/Printer Port
9.
USB Connectors (2)
Standard
Keyboard
Easy Access
Internet
Keyboard
Presario 2250 Series, 2510, 2410 ES Models
Rear
Connectors
2250 Series,
2410ES, 2510
Rear
Connectors
4240ES
Power
Management
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10. Keyboard
11. Microphone-in
12. Audio Line-out
13. Speaker-out
14. Telephone Line to Wall
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December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
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Rear Connectors
Model: 4240 ES
Controls and
Lights
1.
Main Power (On/Off)
Switch
2.
Serial
Easy Access
Buttons &
Lights
3.
MIDI/Gamepad/Joystick
4.
USB Connectors (2)
5.
Mouse
6.
Audio Line Out
7.
Audio Line In
8.
Telephone Line to Wall
Jack
9.
AC Power Cord
Standard
Keyboard
Easy Access
Internet
Keyboard
Presario 4240ES Model
Rear
Connectors
2250 Series,
2410ES, 2510
10. VGA Monitor
11. Serial
12. Parallel/Printer Port
13. USB
14. Keyboard
Rear
Connectors
4240ES
Power
Management
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15. Microphone
16. Speaker-out
17.
Telephone Line to
Telephone
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2510, 2410 ES & 4240 ES Personal Computers
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Power Management Features
Controls
and Lights
Easy
Access
Buttons &
Lights
Compaq Presario 2250, 2510, 2410 ES and 4240 ES Series Personal Computers
support the following power management capabilities.
■
Sleep (standby)
■
APM 1.2
Select the power management features for your operating system: Windows 95
or Windows 98.
Standard
Keyboard
Easy Access
Internet
Keyboard
Windows 95
Rear
Connectors
■
2250 Series,
2410ES, 2510
■
Rear
Connectors
■
4240 ES
Power
Management
■
■
■
■
The system enters Sleep when Windows Suspend is selected, when the
Sleep button is pressed, or when the system times out.
The system supports the Medium power setting, which allows the unit to
enter Sleep mode without losing its network connection.
In the Windows 95 desktop, select Start, then Shutdown to put the
system into Sleep mode. The system can then be turned off or left in
Sleep. When the Sleep button is pressed, the system reboots to the
Windows 95 Desktop.
The default setting for Sleep timeout is 30 minutes. The Sleep timeout
value is set in the BIOS Setup.
The modem wakes up the system on incoming calls when configured to
expect a call.
When an audio CD is playing, the system will time out and enter Sleep
after 30 minutes, but audio play will not be interrupted. If the Sleep button
is pressed or if Suspend is selected, CD play is suspended and the unit
enters Sleep. CD play resumes on the next track when the system wakes.
The software and hardware volume control buttons are synchronized.
States of Power Management
Power management can be defined by three distinct power states in which the
computer operates: On, Off, and Sleep. The following table describes the energy
states and lists the power consumption of each state:
Power Management States
Energy State Description
Power Consumption
On
35 Watts Avg., 75 Watts Max
(2250 Series, 2510, 2410 ES)
Power is available to the
system and the On/Off switch
in the back is in the ON
position. The power status
light is green.
55 Watts Avg., 110 Watts Max
(4240 ES )
Off
Power is not available to the
0 Watts
system and the On/Off switch
is in the OFF position. The
power status light is not lit.
Sleep
Power is available to the
system, the On/Off switch in
the back is in the ON position
and the computer is in a low
power/standby mode. The
power status light is amber.
> 30 Watts (4240ES Series)
20 Watts (2250 Series, 2510,
& 2410 ES)
Windows 98
■
■
■
■
■
■
■
Power Status Lights. You can quickly tell the sleep condition of the system by glancing at
the Power Status Lights.
Automatic standby. In Windows 98 there are different Power Schemes under which the
system goes into Sleep mode automatically when it times out. The optional settings for
Windows 98 are Home/Office Desk, Portable/Laptop and Always On. The system
supports different levels of power management for varying patterns of computer use.
Default and Adjustable timeout settings. The default setting for Sleep timeout is 30 minutes.
The Sleep timeout value can be set in the Control Panel by clicking on the Power
Management icon. At the Properties screen, click, in turn, on System Standby, Turn off
Monitor, and Turn off Hard Disk to set the time before the system goes to sleep.
Manual standby. To manually put your computer into sleep mode in the Windows 98 desktop,
press the Instant On button (on the CPU) or the Sleep button (keyboard). The power status
light on the CPU will light to show that Sleep mode is activated.
Other manual standby options. Another way to put your computer into sleep mode manually
under Windows 98 is to select Start, then Shutdown. Select Standby from the list of
choices to put the system into Sleep mode. The system can then be turned off or left in
Sleep. When the Sleep button is pressed, the system reboots to the Windows 98 Desktop.
No audio CD interruption. When an audio CD is playing, the system will time out and enter
Sleep after 30 minutes or the set time, but audio play will not be interrupted. If either the
Instant On or the Sleep button is pressed, CD play is suspended and the unit enters Sleep.
CD play resumes on the next track when the system wakes.
Synchronized software and hardware volume control buttons.
States of Power Management
Power management can be defined by three distinct power states in which the computer operates:
On, Off, and Sleep. The following table describes the energy states and lists the power consumption
of each state:
Power Management States
Energy State
Description
Power Consumption
On
Power is available to the system and
the On/Off switch in the back is in
the ON position. The power status
light is green.
64 Watts Avg., 110 Watts Max
Off
Power is not available to the system
and the On/Off switch is in the OFF
position. The power status light is not
lit.
0 Watts
Sleep
Power is available to the system, the
On/Off switch in the back is in the
ON position and the computer is in a
low power/standby mode. The power
status light is amber.
23 Watts
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December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
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Preface
Jumpers & Switches
|
Product Description | Troubleshooting | Illustrated Parts |
Removal & Replacement
| Specifications | Connector Pins | Power Cord Requirements
Troubleshooting
This section provides troubleshooting information for the Compaq Presario
2250, 2510, 2410 ES, and 4240 ES Series Computers. Adherence the
procedures and precautions described in this section is essential for proper
service. The basic steps for troubleshooting include:
1. Clearing CMOS.
4240 ES Model or 2250 Series, 2510, 2410 ES Models.
2. Running the Power-On Self-Test (POST).
3. If you are unable to run POST you may Troubleshoot without Diagnostics.
Perform the recommended actions in the order listed. Rerun POST after each
recommended action until the problem is solved and no error message
occurs. Once the problem is solved, do not complete the remaining
recommended actions.
4. Run the Compaq Utilities Test Program. Diagnostic error codes occur if the
system recognizes a problem while running the Compaq Utilities. These error
codes help identify possible defective subassemblies.
If the problem is intermittent, check the
NOTE:computer several times to verify that
the problem is solved.
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2510, 2410 ES & 4240 ES Personal Computers
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Jumpers & Switches
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Removal & Replacement
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Clearing CMOS
Model: 4240 ES
If the power-on
password is not known,
clearing CMOS will
disable the power-on
password. To clear
CMOS, complete the
following steps:
1. Complete the
preparation for
disassembly
procedures.
2. Remove the hood.
3. Remove the jumper
from pins 01-02 and
place on pins 02-03,
then replace on pins
01-02.
4. Replace the hood and
perform the desired
troubleshooting.
The jumper pins
are labeled CLEAR
NOTE:
on the system
board.
.
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2510, 2410 ES & 4240 ES Personal Computers
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|
Product Description | Troubleshooting
& Replacement
Jumpers & Switches | Specifications | Connector Pins
|
Illustrated Parts
|
Removal
|
Power Cord Requirements
Preparing for Disassembly
ESD
Service
Cable
Positions
To prepare the computer for the removal and replacement
procedures, complete the following steps:
1. Remove any diskette, compact disc (CD), or Digital Versatile
Disk (DVD) from
the computer.
2. Turn off the computer and any peripheral devices that are
Preparing for
Disassembly
Removal &
Replacement
Procedures
connected to the computer.
CAUTION: The computer power switch should be turned
off before you disconnect any cables.
3. Disconnect the power cord from the electrical outlet, then
from the computer.
4. Disconnect all peripheral device cables from the computer.
During disassembly, label each cable as you
IMPORTANT:remove it. Be sure to note the position and routing
of each cable before removal.
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Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
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Product Description
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| Troubleshooting | Illustrated Parts | Removal &
Replacement
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Removal and Replacement
Removing the Hood
Disassembly
Sequence
Hood
Air Baffle
Drive Cage
Mass
Storage
Front Bezel
Speakers
Button
Board &
Cable
Headphone
Board
Power
Supply
Processor
AMD
Pentium II
Modem
NIC
Memory
RTC
Battery
Serial
Cable
System
Board
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1. Perform
the
preparation
procedures.
2. Remove
the three
screws
from the
rear of the
computer.
3. Slide the
hood back,
then lift up.
End of
sequence. To
replace the
hood, reverse
this procedure.
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Jumpers & Switches
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Clearing CMOS
Models: 2250 Series, 2410 ES, 2510
If the power-on
password is not known,
clearing CMOS will
disable the power-on
password. To clear
CMOS, complete the
following steps:
1.Complete the
preparation for
disassembly
procedures.
2.Remove the hood.
3.Remove the jumper
from pins 01-02 and
place on pins 02-03,
then replace on pins 0102.
4.Replace the hood and
perform the desired
troubleshooting.
The jumper pins
are labeled CLEAR
NOTE:
on the system
board.
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Home |
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Jumpers & Switches
Product Description | Troubleshooting | Illustrated Parts |
Removal & Replacement
| Specifications | Connector Pins | Power Cord Requirements
Power-On Self Test (POST)
POST is a series of diagnostic tests that run automatically when the system is
turned on. If POST finds an error in the system, an error condition is indicated
by an audible and/or visual message.
Click here for a listing of possible error messages and solutions.
An external speaker must be installed into the speaker
NOTE:
output connector in order to hear beeps during POST.
After the computer is turned on, POST checks the following assemblies to
ensure that the computer system is functioning properly:
■
Keyboard
■
System board
■
Memory modules
■
Video memory
■
Diskette drive
■
Hard drive
■
CD (or DVD) drive
■
Power supply
POST also detects the type of mass storage devices installed in the computer.
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POST Error Messages
An error message displays if the POST encounters a problem. This test
automatically runs each time the system is turned on, checking assemblies
within the computer and reporting any errors found.
Click on an item for explanations of the error codes and a recommended
course of action.
Error Code Message Samples
Diskette Drive A or B
Error
Failing Bits nnn
Fixed Disk Controller
Failure
Extended RAM failed at Fixed Disk 0 or 1 Failure Incorrect Drive A Type
offset nnn
Invalid NVRAM Media
Type
Keyboard Controller
Error
Keyboard Error
Operating System Not
Found
Parity Check 1
Parity Check 2
Real Time Clock Error
System Battery is Dead
System BIOS Shadowed
System Cache Error
System CMOS
Checksum Bad
System RAM Failed at
Offset, nnn
System Timer Error
UMB Upper Limit
Segment Address nnn
Video BIOS Shadowed
Diskette Drive A or B Error
Probable Cause
Recommended
Action
Drive A: is present, but fails the BIOS POST
diskette tests
1. Run Setup.
2. Replace the signal
cables.
3. Replace the drive.
Back to Top
Extended RAM failed at offset nnn
Probable Cause
Recommended
Action
Extended memory not working or not configured
properly
1. Replace the
memory modules.
2. Replace the
system board.
Back to Top
Failing Bits nnn
Probable Cause
Recommended
Action
nnn is a map of the bits at the RAM address which
failed the memory test
1. Run Setup.
2. Replace the
system board.
Back to Top
Fixed Disk 0 or 1 Failure
Probable Cause
Recommended
Action
Hard drive is not working or configured properly
1. Run Setup.
2. Replace the signal
cable.
3. Replace the hard
drive.
Back to Top
Fixed Disk Controller Failure
Probable Cause
Recommended
Action
Hard drive is not working or configured properly
1. Run Setup.
2. Replace the
system board.
Back to Top
Incorrect Drive A Type
Probable Cause
Recommended
Action
Type of diskette drive A: not correctly identified
1. Run Setup.
2. Replace the
diskette drive.
Back to Top
Invalid NVRAM Media Type
Probable Cause
Recommended
Action
Problem with NVRAM (CMOS) access
Replace the system
board.
Back to Top
Keyboard Controller Error
Probable Cause
Recommended
Action
Keyboard, I/O keyboard controller
(on system board) or mouse error
1. Replace the
keyboard.
2. Replace the
mouse.
3. Replace the
system board.
Back to Top
Keyboard Error
Probable Cause
Recommended
Action
Keyboard, I/O keyboard controller
(on system board) or mouse error
1. Replace the
keyboard.
2. Replace the
mouse.
3. Replace the
system board.
Back to Top
Operating System Not Found
Probable Cause
Recommended
Action
Operating system cannot be located on
either drive A: or C:
Run Setup.
Back to Top
Parity Check 1
Probable Cause
Recommended
Action
Parity error found in the system bus
1. Run Setup.
2. Replace the
memory modules.
3. Replace the
system board.
Back to Top
Parity Check 2
Probable Cause
Recommended
Action
Parity error found in the I/O bus
1. Run Setup.
2. Replace the ISA
board (modem).
Back to Top
Real Time Clock Error
Probable Cause
Recommended
Action
Real-time clock fails BIOS test
Replace the system
board.
Back to Top
System Battery is Dead
Probable Cause
Recommended
Action
RTC battery is dead
1. Replace the RTC
battery.
2. Run Setup.
Back to Top
System BIOS Shadowed
Probable Cause
Recommended
Action
System BIOS copied to Shadow RAM
Replace the system
board.
Status message only;
no action required.
Back to Top
System Cache Error
Probable Cause
Recommended
Action
RAM cache failed the BIOS test
Run Setup.
Back to Top
System CMOS Checksum Bad
Probable Cause
Recommended
Action
CMOS is corrupted or modified incorrectly
Run Setup.
Back to Top
System RAM Failed at Offset, nnn
Probable Cause
Recommended
Action
System RAM failed
Replace memory
modules.
Back to Top
System Timer Error
Probable Cause
Recommended
Action
DMA, timers, etc.
Replace the system
board.
Back to Top
UMB Upper Limit Segment Address nnn
Probable Cause
Recommended
Action
Displays the address nnn of the upper limit
of Upper Memory Blocks, indicating released
segments of the BIOS
Run Setup.
Status message only;
no action required.
Back to Top
Video BIOS Shadowed
Probable Cause
Recommended
Action
Video BIOS successfully copied to shadow RAM
Run Setup.
Status message only;
no action required.
Back to Top
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Jumpers & Switches
Troubleshooting without Diagnostics
If you encounter some minor problem with the computer or software
application, go through the following checklist for possible solutions before
running any of the Diagnostic utilities:
■
Is the computer connected to a working power outlet?
■
Is the computer turned on and the power light illuminated?
■
Are all cables connected properly and seated?
■
Are all of the necessary device drivers installed?
■
Is the CONFIG.SYS file correct?
■
Is the AUTOEXEC.BAT file (MS-DOS) or DOSSTART.BAT file correct?
■
Was a non-bootable diskette loaded in the diskette drive at power-up?
■
Are all CMOS settings correct?
Click on a selection below identify some quick checks for common problems.
Power
Monitor
Diskette
Drive
Hard Drive
CD Drive
USB
DVD Drive
Resolving
Hardware
conflicts
Solutions for Power Problems
Problem
Possible Solution
Computer will not turn on
Ensure that the computer is connected to
a working power source.
Computer does not
automatically
display the date and time
The real-time clock (RTC) battery may
need to be replaced. See Removal and
Replacement Procedures.
Computer does not beep during The speaker volume may have been
POST
turned down. Push the volume control
buttons on the computer and adjust the
volume or select the Volume option from
the Control Panel.
Computer powered off
automatically
1. The unit may be in Sleep. If the amber
light on the front bezel is on, then the
unit is in Sleep.
2. The unit temperature may have been
exceeded. Check the fan for function and
blockage.
Back to Top
Diskette Drive Problems
Problem
Possible Solution
Diskette drive light stays on
1. Diskette may be damaged.
From the Windows desktop, click on the
Start button. Choose
Programs=>Accessories=> System
Tools=>Scandisk to check for problems.
2. Diskette may be installed incorrectly.
Remove the diskette and reinsert.
3. Software program may be damaged.
Check the program diskettes.
Diskette drive cannot write to a 1. Diskette is not formatted. Format the
diskette
diskette.
2. Diskette is write-protected. Either use
another diskette that is not writeprotected, or disable the write protection
on the diskette.
3. Writing to the wrong drive. Check the
drive letter in your path statement.
4. Not enough space is left on the
diskette. Use another diskette to write the
information.
Diskette drive cannot read a
diskette
1. Diskette is not formatted. Format the
diskette.
2. Using the wrong diskette type for the
drive type. Use a diskette that is
compatible with the drive.
3. Reading the wrong drive. Check the
drive letter in your path statement.
4. Diskette drive has been disabled by
Setup. Run Setup and enable the diskette
drive.
Back to Top
Solutions for Monitor Problems
Problem
Possible Solution
Characters are dim
The brightness control is not set properly.
Adjust the brightness control.
Screen is blank
1. A screen-blanking (energy-saving)
utility could be installed. Press any key. If
the display reappears, you have a screenblanking utility installed.
2. The brightness needs adjusting. Adjust
the brightness control.
3. Screen saver has been initiated. Press
any key or move the mouse to light the
screen.
4. System is in Sleep mode. Press the
Sleep button to wake up.
Garbled characters on the
screen
are mixed with text
The ANSI.SYS driver is not in the
CONFIG.SYS file. Add the ANSI.SYS driver
to the CONFIG.SYS file by inserting the
following line:
DEVICE = C:\ANSI.SYS
Monitor overheats
There is not enough ventilation space for
proper airflow. Leave at least 3 inches
(7.6 cm) of ventilation space. Also, be
sure there is nothing on top of the
monitor to obstruct airflow.
Cursor will not move using the
arrow keys on the numeric
keypad
1. The Num Lock key is on. Press the
Num Lock key. The Num Lock light should
not be on when you want to use the
arrow keys.
2. Possible application error. Restart the
computer.
Back to Top
Solutions for Hard Drive Problems
Problem
Possible Solution
Hard drive error occurs
Hard disk has bad sectors or has failed.
Run Setup. Reformat the hard disk.
Disk transaction problem
The directory structure is bad or there is a
problem with a file.
From the Windows desktop, click on the
Start button. Choose
Programs=>Accessories => System
Tools=>Scandisk to check for problems.
If problems exist, run Scandisk and click
on the "Automatically fix errors" checkbox
at the bottom to correct the problems. If
a large number of lost allocation units is
found, click on the Start button. Choose
Programs=> Accessories=>System
Tools=>Disk Defragmenter.
Drive not found
Cable could be loose. Check cable
connections.
Nonsystem disk message
1. The system is trying to start from a
diskette that is not bootable. Remove the
diskette from the diskette drive.
2. The system is trying to start from the
hard drive but the hard disk has been
damaged. Insert a bootable diskette into
the diskette drive and restart the
computer with Ctrl+Alt+Del.
3. Diskette boot has been disabled in
Setup. Run Setup and enable diskette
boot.
Hard drive operation seems
slow
The hard disk files may be fragmented.
From the Windows desktop, click on the
Start button. Choose Programs
=>Accessories =>System Tools
=>Scandisk to check for problems. If
problems exist, run Scandisk and
checkmark the "Automatically fix errors"
box at the bottom to correct the
problems. If a large number of lost
allocation units is found, click on the Start
button. Choose Programs =>
Accessories=>System Tools=> Disk
Defragmenter.
Hard drive activity light is not
on,
or stays on without blinking
The hard disk files may be fragmented.
From the Windows desktop, click on the
Start button. Choose Programs=>
Accessories => System Tools=>Scandisk
to check for problems. If problems exist,
run Scandisk and checkmark the
"Automatically fix errors" box at the
bottom to correct the problems. If a large
number of lost allocation units is found,
click on the Start button. Choose
Programs=> Accessories => System
Tools=>Disk Defragmenter.
Back to Top
Solutions for CD Drive Problems
Problem
Possible Solution
Cannot read compact disc
1. CD is not properly seated in the drive.
Eject the CD, press down on the CD firmly
to correctly seat it in the drive, then
reload.
2. CD has been loaded upside down. Eject
the CD, turn it over, then reload.
3. CD may be dirty or scratched. Load
another CD.
Cannot eject compact disc
CD is not properly seated in the drive.
Turn off the computer, insert a thin metal
rod into the emergency eject hole, then
push firmly (a straightened paper clip can
be used). Slowly pull the tray out from
the drive until the tray is fully extended,
then remove the CD.
CD drive devices are not
detected; driver is not loaded
1. CD drive is not connected properly.
Open the computer and check to see that
the drive cable is connected properly.
2. Ensure the correct driver is installed in
CONFIG.SYS.
3. If drive has been changed, make sure
the jumper setting is set for "Slave."
Back to Top
Solutions for DVD Drive Problems
Problem
Possible Solution
Cannot read DVD disk
1. DVD or CD is not properly seated in the
drive. Eject the DVD or CD, press down
on the DVD or CD firmly to correctly seat
it in the drive, then reload.
2. DVD or CD has been loaded upside
down. Eject the disk, turn it over, then
reload.
3. DVD or CD disk may be dirty or
scratched. Load another DVD disk.
DVD does not work in the DOS Proper drivers are not loaded. Restart the
mode.
system and make sure the DVD drive
drivers are loaded.
Cannot eject DVD disk
1. The system is in the Sleep mode. Press
the Power button to bring the system
back to full power, then eject the DVD.
2. The DVD, diskette, or hard drive was
active when attempting to eject the DVD.
Wait until all drive activity ends (the
CD/hard drive light and diskette drive
light will go out), then try to eject the
DVD.
3. DVD disk is not properly seated in the
drive. Turn off the computer, insert a thin
metal rod into the emergency eject hole
(a straightened paper clip can be used),
then push firmly. Slowly pull the tray out
from the drive until the tray is fully
extended, then remove the DVD disk.
DVD drive devices are not
detected; driver is not loaded
1. DVD drive is not connected properly.
Open the computer and check to see that
the drive cable is connected properly.
2. Ensure the correct driver is installed in
CONFIG.SYS.
3. If drive has been changed, make sure
the jumper setting is set for "Slave."
Proper drivers are not loaded.
Restart the system and make sure the
DVD drive drivers are loaded.
Back to Top
Solutions for USB Problems
Problem
Possible Solution
USB device does not work with The USB device and the system may use
the system.
different USB architectures. Ensure that
the USB device and the system share the
same USB architecture. (UHCI-compliant
devices will only work with a UHCIcompliant system, and OHCI-compliant
devices will only work with a OHCIcompliant system).
Back to Top
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Resolving Hardware Conflicts
Hardware conflicts occur when two or more peripheral devices attempt to use
the same hardware resources. I/O addresses, interrupts, and DMA channels
are the most common hardware resources used by peripheral devices. For
example, the factory default settings for the MIDI port audio interface are:
Audio Interface
Base I/O
address
220H
MIDI Port
Base I/O
address
330H
Interrupt
IRQ 5
8-bit DMA
Channel 1
When different peripheral devices use the same hardware resources at the
same time, the devices and/or the system may not function properly. You can
resolve hardware conflicts by ensuring that no devices are configured to use
the same hardware resources. These resources can either be dipswitch or
jumper settings on the peripheral card or software configurable resources.
The Computer Setup selection of your Compaq Utilities allows you to view and
modify the settings for the peripheral devices factory installed in your system.
Refer to the User's Guide for the particular peripheral cards you wish to install
for information on how to view and select their settings.
To resolve hardware conflicts:
1. Change the hardware settings of your audio card or other peripheral card
in your system if the peripheral card is using any settings used by the factoryinstalled devices.
2. If you are unsure of the settings of the peripheral cards, you can isolate
the source of the problem by temporarily removing all cards not
manufactured by Compaq, or resetting the default settings and running
Compaq Utilities. After that, add the cards back one at a time until the card
that is causing the conflict is found.
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Running Compaq Utilities
To run Compaq Utilities, turn on or reboot the computer with
Configuration the Compaq Utilities diskette in the diskette drive. The
&
following menu appears:
Diagnostics
Preparing
the
Computer
Computer
Setup
Compaq
Utilities
Diskette
Running
Compaq
Utilities
Compaq Utilities
Computer Checkup (TEST)
---------------------------------------------------------------------View system information (INSPECT)
---------------------------------------------------------------------Exit from this Utility
Press F1 for Help
Computer
Check Up
(TEST)
View System
Information
(INSPECT)
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Configuration and Diagnostics
Configuration
&
Diagnostics
Preparing
the
Computer
Computer
Setup
Compaq
Utilities
Diskette
These sections explain how to use Setup and Compaq Utilities.
■
■
■
■
■
Windows 95, Windows 98, and MS-DOS have
configuration and diagnostics utilities that should be
accessed in the following instances:
When a system configuration error is detected during the
Power-On Self-Test (POST).
To change factory default settings for some of the
computer features.
To change the system configuration, which is sometimes
necessary when you add or remove optional hardware.
To set system configuration features.
Running
Compaq
Utilities
Computer
Check Up
(TEST)
View System
Information
(INSPECT)
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Preparing the Computer
If you encounter an error condition, complete the following steps
Configuration before starting problem isolation procedures:
and
1.Ensure proper ventilation. The computer should have a 3-inch (7.6Diagnostics
cm) clearance
at the back of the system unit.
Preparing the
Computer
2.Turn off the computer and peripheral devices.
Computer
Setup
CAUTION:Make sure the power is off
before disconnecting or reconnecting
Compaq
the mouse, keyboard, or any other
peripheral devices. Disconnecting or
Utilities
connecting peripheral devices while
Diskette
the unit power is on can damage the
system board.
Running
Compaq
Utilities
Computer
Check Up
(TEST)
3.Disconnect any peripheral devices other than the monitor and
keyboard. Do not disconnect the printer if you want to test it or use it to
log error messages.
4.Install loop-back and terminating plugs for complete testing.
INSPECT
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Computer Setup
The Setup utility gives a snapshot of the computer's
Configuration hardware configuration, aids in troubleshooting, and sets
and
custom features. Setup recognizes a new internal component
Diagnostics
or an external device and automatically updates the
configuration screens. Use the Setup utility to:
Preparing
■ Modify settings for audio, storage, power management,
the
communications, and input devices.
Computer
Computer
Setup
■
Compaq
Utilities
Diskette
■
■
Running
Compaq
Utilities
Get an overall picture of the computer's hardware
configuration.
Verify configuration parameters in determining
problems.
Set time and date.
To access the Setup utility, turn on the computer and press
the F10 key when the Compaq logo appears. The following
Setup menu displays:
Computer
Check Up
(TEST)
The menu displayed on
your computer may vary
NOTE:
slightly, depending on
your configuration.
View System
Information
(INSPECT)
Phoenix BIOS
Main
Advanced
Power
Boot
Security
Exit
Item Specific Help
System Time: [xx:xx:xx]
System Date: [xx/xx/xxxx]
Language: [English (US)] <Tab>, <ShiftTab>, or <Enter> selects field.
Legacy Diskette A: [1.44/1.25 Mb 3 "]
> Primary Master [XXXXMB]
> Primary Slave [DVD]
System Memory: XXX KB
Extended Memory: XXXXX KB
F1 Help á â Select Item -/+ Change
Values F9 Setup Defaults
Esc Exit ß à Select Menu Enter Select >
Sub-Menu F10 Previous Values
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Compaq Utilities Diskette
A Compaq Utilities diskette must be created in order to
Configuration configure the system. To create a Compaq Utilities diskette,
and
complete the following steps:
Diagnostics
1. Insert the QuickRestore CD into the CD drive.
Preparing
2. From the Windows desktop, click on Start, then
Programs, and then Windows Explorer.
the
3. Click on the CD drive icon.
Computer
4. Double-click on the Pcdiags folder.
5. Insert a diskette into the diskette drive.
Computer
6. Double-click on the QRST5.exe icon.
Setup
7. Press Enter when the QuickRestore screen appears.
8. After the CD has finished copying to the diskette, eject the
Compaq
QuickRestore CD.
Utilities
Diskette
Running
Compaq
Utilities
Computer
Check Up
(TEST)
View System
Information
(INSPECT)
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Computer Checkup (TEST)
Computer Checkup (TEST) is a utility that determines if the
Configuration various computer components installed in the system are
and
recognized by the system and functioning properly. Running
Diagnostics
TEST after connecting a new device is optional, but
advisable.
Preparing
TEST helps analyze the system. This information allows the
the
technician to reproduce the configuration of a computer on
Computer
another computer for testing.
Computer
Running TEST
Setup
Compaq
Utilities
Diskette
Running
Compaq
Utilities
To run TEST, complete the following steps:
1. From the Compaq Utilities menu, select the Computer
Checkup (TEST) option. A Test Option menu is displayed.
2. Select the option to view the device list. A list of the
installed hardware devices is displayed.
3. Verify that the TEST utility correctly detected the devices
installed.
Computer
Check Up
(TEST)
View System
Information
(INSPECT)
The TEST utility may not
detect devices that are
NOTE:
not manufactured by
Compaq.
■
■
If the list is correct, select OK. The Test Option
menu is displayed again.
If the list is incorrect, be sure that any new
devices are installed properly.
4. Select one of the following from the Test Option
menu:
■
■
■
Quick Check Diagnostics runs a quick, general test
on each device with a minimal number of prompts.
If errors occur, they are displayed when the
testing is complete.
Automatic Diagnostics runs unattended, maximum
testing of each device with minimal prompts. You
can choose how many times to run the tests, to
stop on errors, or to print or file a log of errors.
Prompted Diagnostics allows maximum control
over the device testing process. You can choose
attended or unattended testing, decide to stop on
errors, or choose to print or file a log of errors.
Attended testing
allows dataIMPORTANT:
destructive
tests.
When you run
the TEST utility,
be sure to
NOTE:
record the error
message
numbers.
5. Follow the instructions on the screen as the
diagnostic tests are run on the devices.
Diagnostic error codes occur if the system recognizes a
problem while running the Compaq Utilities TEST
program. These error codes help identify possible
defective subassemblies.
When the testing is complete, the Test Option menu is
displayed again.
6. Exit to the Compaq Utilities menu.
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Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
|
Jumpers & Switches
Product Description | Troubleshooting | Illustrated Parts |
Removal & Replacement
| Specifications | Connector Pins | Power Cord Requirements
View System Information (INSPECT)
The View System Information (INSPECT) utility provides
Configuration information about the system once it has been configured.
and
INSPECT operates with MS-DOS and provides information
Diagnostics
about the system operating environment, including:
Preparing
the
Computer
Computer
Setup
Compaq
Utilities
Diskette
Running
Compaq
Utilities
■
Contents of the operating system startup files
■
Current memory configuration
■
ROM version
■
Type of processor and coprocessor
■
Diskette, hard, CD and DVD drives
■
Active printer and communications interfaces
■
Modem
Computer
Check Up
(TEST)
INSPECT
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Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
|
Jumpers & Switches
Product Description | Troubleshooting | Illustrated Parts |
Removal & Replacement
| Specifications | Connector Pins | Power Cord Requirements
Diagnostic Error Codes
Diagnostic error codes occur if the system recognizes a problem while running
the Compaq Utilities TEST program. These error codes help identify possible
defective subassemblies.
Retest the system after completing
each step. If the problem has been
IMPORTANT:
resolved, do not proceed with the
remaining steps.
For assistance in the removal and replacement of a particular
subassembly, see Removal and Replacement Procedures.
Click on a range for a list of possible error codes, descriptions of each
error condition, and actions required to resolve the error condition.
101-199
Processor Test
200-210
Memory Test
301-304
Keyboard Test
400-498
Parallel Printer Test
501-516
Video Display Unit Test
600-699
Diskette Drive Test
802-824
Monochrome Video Test
1101-1109
Serial Test
1201-1210
Modem Communications Test
1700-1799
Hard Drive Test
2402-2480
Video Test
3206
Audio Test
CD
3301-3305
66xx
DVD Drive Test
8601
Pointing Interface Device Test
Diagnostic Error Codes
Processor
Processor Test Error Codes
Error
Code
Description
Recommended Action
101-xx
CPU test failed
Replace the system board and retest.
102-xx
Processor error
1. Run Computer Checkup or Setup
and retest.
2. Replace the processor and retest.
103-xx
DMA controller failed
Replace the system board and retest.
104-xx
Interrupt controller failed
Replace the system board and retest.
105-xx
Port error
Replace the system board and retest.
106-xx
Keyboard controller self-test failed
Replace the system board and retest.
107-xx
CMOS RAM test failed
The following steps apply to error codes 107xx through 109-xx:
108-xx
CMOS interrupt test failed
1. Replace the battery/clock module and
retest.
109-xx
CMOS clock test failed
2. Replace the system board and retest.
110-xx
Programmable timer test failed
The following step applies to error codes 110xx through 113-01:
111-xx
Refresh detect test failed
Replace the system board and retest.
112-xx
Speed test failed
113-01
Protected mode test failed
114-xx
Speaker test failed
1. Verify the speaker connection.
2. Replace the system board and retest.
199-xx
Installed devices test failed
1. Check system configuration.
2. Verify cable connections.
3. Check switch settings.
4. Run Compaq Utilities.
5. Replace the system board and retest.
Back to List
Diagnostic Error Codes
Memory
Memory Test Error Codes
Error
Code
200-xx
Description
Recommended Action
Invalid memory
configuration
1. Verify memory module value compatibility.
2. Reinsert memory in the correct location.
201-xx
Memory machine ID test
failed
The following steps apply to error codes 201-xx and
202-xx:
202-xx
Memory system ROM
checksum failed
1. Flash the ROM and retest.
2. Replace the memory and retest.
3. Replace the system board and retest.
203-xx
Memory write/read test
failed
The following steps apply to error codes 203-xx
through 210-xx:
204-xx
Memory address test failed
1. Remove one memory module at a time until the
error message stops.
206-xx
Increment pattern test
failed
2. Replace other removed modules one at a time,
testing each to ensure the error does not return.
210-xx
Random pattern test failed
3. Replace the system board and retest.
Back to List
Diagnostic Error Codes
Keyboard
Keyboard Test Error Codes
Error
Code
Description
Recommended Action
301-xx
Keyboard short test, 8042
self-test failed
The following steps apply to error codes 301-xx
through 304-xx:
302-xx
Keyboard long test failed
1. Check the keyboard connection. If disconnected,
turn the computer off and connect the keyboard.
303-xx
Keyboard LED test, 8042
self-test failed
2. Replace the keyboard and retest.
304-xx
Keyboard typematic test
failed
3. Replace the system board and retest.
Back to List
Diagnostic Error Codes
Parallel Printer
Parallel Printer Test Error Codes
Error
Code
Description
Recommended Action
401-xx
Printer failed or not
connected
The following steps apply to error codes 401-xx through
498-xx:
1. Connect the printer.
402-xx
Printer data register failed 2. Check power to the printer.
403-xx
Printer pattern test failed
3. Install the loop-back connector and retest.
498-xx
Printer failed or not
connected
4. Replace system board and retest.
Back to List
Diagnostic Error Codes
Video Display Unit Test
Video Display Unit Test Error Codes
Error
Code
Description
Recommended Action
501-xx
Video controller test failed
The following step applies to error
codes
501-xx through 516-xx:
502-xx
Video memory test failed
503-xx
Video attribute test failed
Replace the system board and
retest.
504-xx
Video character set test failed
505-xx
Video 80 × 25 mode 9 × 14 character cell test
failed
506-xx
Video 80 × 25 mode 9 × 14 character cell test
failed
507-xx
Video 40 × 25 mode test failed
508-xx
Video 320 × 200 mode color set 0 test failed
509-xx
Video 320 × 200 mode color set 1 test failed
510-xx
Video 640 × 200 mode test failed
511-xx
Video screen memory page test failed
512-xx
Video gray scale test failed
514-xx
Video white screen test failed
516-xx
Video noise pattern test failed
Back to List
Diagnostic Error Codes
Diskette Drive
Diskette Drive Error Test Codes
Error
Code
Description
Recommended Action
600-xx
Diskette ID drive types test failed
The following steps apply to error
codes 600-xx through 698-xx:
601-xx
Diskette format failed
1. Replace the diskette and retest.
602-xx
Diskette read test failed
2. Check and/or replace the
diskette power and signal cables
and retest.
603-xx
Diskette write, read, compare test failed
3. Replace the diskette drive and
retest.
604-xx
Diskette random seek test failed
605-xx
Diskette ID media test failed
606-xx
Diskette speed test failed
607-xx
Diskette wrap test failed
608-xx
Diskette write-protect test failed
609-xx
Diskette reset controller test failed
610-xx
Diskette change line test failed
694-xx
Pin 34 is not cut on 360KB diskette drive
697-xx
Diskette type error
698-xx
Diskette drive speed not within limits
699-xx
Diskette drive/media ID error
4. Replace the system board and
retest.
1. Replace media.
2. Run Setup.
Back to List
Diagnostic Error Codes
Monochrome Video
Monochrome Video Erro Test Codes
Error
Code
Description
Recommended Action
802-xx
Video memory test failed
The following step applies to error codes 802xx through 824-xx:
824-xx
Monochrome video text mode test
failed
Replace the system board and retest.
Back to List
Diagnostic Error Codes
Serial
Serial Test Error Codes
Error
Code
Description
Recommended Action
1101-xx Serial Port Test
The following steps apply to error codes 1101xx through 1109-xx:
1109-xx Clock Register Test
1. Check the switch settings on the
serial/parallel device, if applicable.
2. Replace the system board and retest.
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Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
|
Jumpers & Switches
Product Description | Troubleshooting | Illustrated Parts |
Removal & Replacement
| Specifications | Connector Pins | Power Cord Requirements
Diagnostic Error Codes
Modem
Modem Test Error Codes
Error
Code
Description
Recommended Action
1201-xx Modem Internal Loop-Back Test
The following steps apply to error codes 1201xx through 1210-xx:
1202-xx Modem Time-Out Error
1. Refer to modem documentation for correct
Setup procedures.
1203-xx Modem External Termination Test
2. Check the modem line.
1204-xx Modem Auto Originate Test
3. Replace the modem and retest.
1206-xx Dial Multifrequency Tone Test
1210-xx Modem Direct Connect Test
Back to List
Diagnostic Error Codes
Hard Drive
Hard Drive Test Error Codes
Error
Code
Description
Recommended Action
1700-xx Hard drive ID types test failed
The following steps apply to error codes 1700-xx
through 1799-xx:
1701-xx Hard drive format test failed
1. Run Setup and verify drive type.
1702-xx Hard drive read test failed
2. Replace the hard drive signal and power cables
and retest.
1703-xx Hard drive write/read/compare
test failed
3. Replace the hard drive and retest.
1704-xx Hard drive random seek test
failed
4. Replace the system board and retest.
1705-xx Hard drive controller test failed
1706-xx Hard drive ready test failed
1707-xx Hard drive recalibration test
failed
1708-xx Hard drive format bad track test
failed
1709-xx Hard drive reset controller test
failed
1710-xx Hard drive park head test failed
1714-xx Hard drive file write test failed
1715-xx Hard drive head select test failed
1716-xx Hard drive conditional format
test failed
1717-xx Hard drive ECC* test failed
1719-xx Hard drive power mode test
failed
1730-x
Fixed Disk 0 does not support
DMA Mode
1731-x
Fixed Disk 1 does not support
DMA Mode
1740-x
Fixed Disk 0 failed Set Block
Mode command
1741-x
Fixed Disk 1 failed Set Block
Mode command
1750-x
Fixed Disk 0 failed Identify
command
1751-x
Fixed Disk 1 failed Identify
command
1760-x
Fixed Disk 0 does not support
Block Mode
1761-x
Fixed Disk 1 does not support
Block Mode
1790-x
Disk 0 Configuration Error
1792-x
Secondary Disk Controller Failure
1799-xx Invalid hard drive type failed
Back to List
Diagnostic Error Codes
DVD Drive
DVD Drive Error Test Cods
Error
Code
Description
Recommended Action
3301-xx DVD drive read test failed
3305-xx
66XX-xx
The following steps apply to error codes 3301-xx
through 3305-xx and 66XX-xx:
1. Replace the DVD drive and retest.*
2. Check the jumper settings on the DVD drive.
3. Check and/or replace the power and signal cables
and retest.
4. Ensure no DVD disk is inserted when running the
CD Drive tests. This will result in a 66xx error. This
is a test issue, not a CD drive issue .
* Boot to DOS (Command Prompt only) or Windows (Not Safe Mode). Press the DVD drive
eject button (located on the front bezel) to eject the CD and retest.
Back to List
Diagnostic Error Codes
Video Test
Video Test Error Codes
Error
Code
Description
Recommended Action
2402-xx Video memory test failed
The following steps apply to error codes 2402-xx
through 2456-xx:
2403-xx Video attribute test failed
1. Run Setup.
2404-xx Video character set test failed 2. Replace the system board and retest.
2405-xx Video 80 × 25 mode 9 × 14
character cell test failed
2406-xx Video 80 × 25 mode 8 × 8
character cell test failed
2407-xx Video 40 × 25 mode test
failed
2408-xx Video 320 × 200 mode color
set 0 test failed
2409-xx Video 320 × 200 mode color
set 1 test failed
2410-xx Video 640 × 200 mode test
failed
2411-xx Video screen memory page
test failed
2412-xx Video gray scale test failed
2414-xx Video white screen test failed
2416-xx Video noise pattern test failed The following steps apply to error codes 2402-xx
through 2456-xx:
2418-xx ECG/VGC memory test failed
1. Run Setup.
2419-xx ECG/VGC ROM checksum test 2. Replace the system board and retest.
failed
2420-xx ECG/VGC attribute test failed
2421-xx ECG/VGC 640 × 200 graphics
mode test failed
2422-xx ECG/VGC 640 × 350 16-color
set test failed
2423-xx ECG/VGC 640 × 350 64-color
set test failed
2424-xx ECG/VGC monochrome text
mode test failed
2425-xx 640 × 480 graphics test
failure
2431-xx 640 × 480 graphics test
failure
2432-xx 320 × 200 graphics (256color mode) test failed
2448-xx Advanced VGA Controller test
failed
2451-xx 132-column Advance VGA
test failed
2456-xx Advanced VGA 256-Color test
failed
2468-xx Advanced VGA BitBLT test
The following steps apply to error codes 2468-xx
through 2480-xx:
2477-xx Advanced VGA datapath test
1. Run Setup.
2478-xx Advanced VGA BitBLT test
2. Replace the system board and retest.
2480-xx Advanced VGA Linedraw test
Back to List
Diagnostic Error Codes
Pointing Device
Pointing Device Test Error Codes
Error
Code
Description
Recommended Action
8601-xx Pointing Device Interface test
failed
1. Replace with a working pointing device and
retest.
2. Replace the system board and retest.
Back to List
Diagnostic Error Codes
Audio
Audio Test Error Codes
Error
Code
Description
Recommended Action
3206-xx Audio System Internal Error
Replace the system board and retest.
Back to List
Diagnostic Error Codes
CD Drive
CD Drive Test Error Codes
Error
Code
Description
3301-xx CD drive read test failed
3305-xx
66XX-xx
Recommended Action
The following steps apply to error codes 3301-xx
through 3305-xx and 66XX-xx:
1. Replace the CD and retest.
2. Check the jumper settings on the CD drive.
3. Check and/or replace the power and signal
cables and retest.
4. Replace the CD drive and retest.
Back to List
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Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
Jumpers & Switches
|
Product Description | Troubleshooting | Illustrated Parts |
Removal & Replacement
| Specifications | Connector Pins | Power Cord Requirements
Removal and Replacement Procedures
Disassembly This section provides necessary information for servicing the
Sequence Compaq Presario 2250, 2510, 2410 ES and 4240 ES Series of
Personal Computers. Adherence to the procedures and
precautions described in this section is essential for proper
Preparation service.
for
Disassembly When requesting information or ordering spare parts, the
computer serial number should be provided to Compaq. The
Hood
serial number can be found on the right side of the computer's
hood .
Air Baffle
Drive Cage
Mass
Storage
Front Bezel
Speakers
Button
Board &
Cable
Headphone
Board
Power
Supply
Processor
AMD or
Pentium II
Modem
NIC
Memory
RTC Battery
Serial Cable
System
Board
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United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
|
Jumpers & Switches
Product Description | Troubleshooting | Illustrated Parts |
Removal & Replacement
| Specifications | Connector Pins | Power Cord Requirements
Electrostatic Discharge
ESD
Service
Cable
Positions
A sudden discharge of static electricity from a finger or other
conductor can destroy static-sensitive devices or microcircuitry.
Often the spark is neither felt nor heard, but damage occurs.
An electronic device exposed to electrostatic discharge (ESD)
may not be affected at all and will work perfectly throughout a
normal cycle. Or it may function normally for a while, then
degrade in the internal layers, reducing its life expectancy.
Preparation Networks built into many integrated circuits provide some
for
protection, but in many cases, the discharge contains enough
Disassembly power to alter device parameters or melt silicon junctions.
Click on the topics below for additional ESD information.
Generating Static
Grounding Methods
Preventing
Electrostatic
Damage to
Equipment
Grounding
Workstations
Grounding
Equiptment
Preventing Damage
to Drives
Recommended
Materials
Generating Static
The following table shows how different activities generate static electricity
and and at different electrostaic voltage levels.
Typical Electrostatic Voltages
Relative Humidity
Event
10%
40%
55%
Walking across carpet
35,000 V
15,000 V
7,500 V
Walking across vinyl floor
12,000 V
5,000 V
3,000 V
Motions of bench worker
6,000 V
800 V
400 V
Removing DIPS from plastic
tubes
2,000 V
700 V
400 V
Removing DIPS from vinyl trays 11,500 V
4,000 V
2,000 V
Removing DIPS from Styrofoam 14,500 V
5,000 V
3,500 V
Removing bubble pack from
PCBs
26,000 V
20,000 V
7,000 V
Packing PCBs in foam-lined box 21,000 V
11,000 V
5,000 V
NOTE: 700 volts can degrade a product.
Back to List
Preventing Electrostatic Damage to Equipment
Many electronic components are sensitive to ESD. Circuitry design and
structure determine the degree of sensitivity. The following proper packaging
and grounding precautions are necessary to prevent damage:
■
■
■
■
■
Protect all electrostatic parts and assemblies with conductive or
approved
containers or packaging.
Keep electrostatic sensitive parts in their containers until they arrive at
static-free stations.
Place items on a grounded surface before removing them from their
container.
Always be properly grounded when touching a sensitive component or
assembly.
Place reusable electronic-sensitive parts from assemblies in protective
packaging or conductive foam.
Use transporters and conveyors made of antistatic belts and metal roller
bushings. Mechanized equipment used for moving materials must be wired to
be grounded, and proper materials must be selected to avoid static charging.
When grounding is not possible, use an ionizer to dissipate electric charges.
Back to List
Preventing Damage to Drives
To prevent damage to hard drives, use the following precautions:
■
Handle drives gently, using static-guarding techniques.
■
Store drives in the original shipping containers.
■
Avoid dropping drives from any height onto any surface.
■
■
Handle drives on surfaces that have at least one inch of shockproof
foam.
Always place drives PCB assembly side down on the foam.
Back to List
Grounding Methods
The method for grounding must include a wrist strap or a foot strap at a
grounded workstation. When seated, wear a wrist strap connected to a
grounded system. When standing, use footstraps and a grounded floor mat.
Static-Shielding Protection Levels
Method
Voltages
Antistatic Plastic
1,500
Carbon-Loaded Plastic
7,500
Metallized Laminate
15,000
Back to List
Grounding Workstations
To prevent static damage at the workstation, use the following precautions:
■
■
■
■
■
■
■
■
■
Cover the workstation with approved static-dissipative material. Provide
a
wrist strap connected to the work surface and properly grounded tools
and
equipment.
Use static-dissipative mats, heel straps, or air ionizers to give added
protection.
Handle electrostatic-sensitive components, parts, and assemblies by the
case or
PCB laminate. Handle them only at static-free workstations.
Avoid contact with pins, leads, or circuitry.
Turn off power and input signals before inserting and removing
connectors or test equipment.
Use fixtures made of static-safe materials when fixtures must directly
contact dissipative surfaces.
Keep work area free of nonconductive materials such as ordinary plastic
assembly aids and Styrofoam.
Use field service tools, such as cutters, screwdrivers, and vacuums, that
are conductive.
Use a portable field service kit with a static dissipative vinyl pouch that
folds out of a work mat. Also use a wrist strap and a ground cord for the
work surface. Ground the cord to the chassis of the equipment
undergoing test or repair.
Back to List
Grounding Equipment
Use the following equipment to prevent static electricity damage to the unit:
Wrist Straps are flexible straps with a minimum of 1 megohm +/- 10%
resistance
to the ground cords. To provide proper ground, a strap must be worn snug
against the skin. On grounded mats without banana-plug connectors, connect
a wrist strap with alligator clips.
Heelstraps/Toestraps/Bootstraps can be used at standing workstations
and are compatible with most types of boots and shoes. On conductive floors
or dissipative floor mats, use them on both feet with a minimum of 1
megohm resistance between operator and ground. To be effective, the
conductive strips must be worn in contact with the skin.
Back to List
Recommended Materials and Equipment
Other materials and equipment that are recommended for use in preventing
static electricity include:
■
Antistatic tape
■
Antistatic smocks, aprons, or sleeve protectors
■
Conductive bins, and other assembly or soldering aids
■
Conductive foam
■
Conductive tabletop workstations with ground cord of 1 megohm
of resistance
■
Static dissipative table or floor mats with hard tie to ground
■
Field service kits
■
Static awareness labels
■
Wrist straps and footwear straps providing 1 megohm +/- 10%
resistance
■
Material handling packages
■
Conductive plastic bags
■
Conductive plastic tubes
■
Conductive tote boxes
■
Metal tote boxes
■
Opaque shielding bags
■
Transparent metallized shielding bags
■
Transparent shielding tubes
Back to List
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United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
|
Product Description | Troubleshooting
& Replacement
Jumpers & Switches | Specifications | Connector Pins
|
Illustrated Parts
|
Removal
|
Power Cord Requirements
Service Considerations
ESD
Listed below are some of the considerations that should be kept
in mind during the disassembly and assembly of the computer.
Service
Tool Requirements
Cable
Positions
Preparing
for
Disassembly
■
■
■
Torx T-8, T-10, and T-15 screwdrivers (included in kit
number 130619-001)
Needle-nose pliers
Phillips screwdriver (An 8-inch Phillips screwdriver may be
necessary for some procedures.)
■
Flat-bladed screwdriver
■
Diagnostics software
■
ROM removal tool
Screws
The screws used in these products are not interchangeable. If an
incorrect screw is used during the reassembly process, it could
cause damage to the unit. Compaq strongly recommends that all
screws removed during the disassembly process be kept with the
part that was removed, then returned to their proper locations.
As each subassembly is removed from the
IMPORTANT:computer, it should be placed away from the work
area to prevent damage.
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United States
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Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
|
Product Description | Troubleshooting
& Replacement
Jumpers & Switches | Specifications | Connector Pins
|
Illustrated Parts
|
Removal
|
Power Cord Requirements
Cables and Connectors
ESD
Service
Cable
Positions
Preparing
for
Disassembly
Most cables used throughout the unit are ribbon cables. These cables
must be handled with extreme care to avoid damage. Apply only the
tension required to seat or unseat the cables during insertion or removal
from the connector. Handle cables by the connector whenever possible. In
all cases, avoid bending, twisting, or tearing the cables, and ensure that
cables are placed in such a way that they cannot be caught or snagged by
parts being removed or replaced. The numbered cables show the
recommended configuration for the ribbon cables. The shaded lines
indicate alternative configurations for additional optional hard drives,
cd/dvd drives, and diskette drives.
CAUTION: When servicing these computers, ensure that cables
are placed in their proper location during the reassembly
process. Improper cable placement can cause severe damage
to the unit.
Click on a topic below to review ribbon cable routing.
Models: 2250 Series, 2510,
Model: 4240 ES
2410 ES
Diskette Drive Cable
Installation
Diskette Drive Cable
Installation
Hard Drive/CD Drive Cable
Installation
Hard Drive/DVD Drive Cable
Installation
2253, 2254, 2255, 2510, 2410 ES Models Diskette Drive Cable
Installation
Position the ribbon cable for the diskette drive as shown below.
2253, 2254, 2255, 2510, 2410 ES Models Diskette Drive Cable Installation
Back to top
2253, 2254, 2255, 2510, 2410 ES Models Hard Drive/CD Drive Cable
Installation
Position the ribbon cable for the hard drive and CD Drive as shown below.
2253, 2254, 2255, 2510, 2410 ES Models Hard Drive/CD Drive Cable Installation
Back to top
4240 ES Models Diskette Drive Data Cable Installation
Position the ribbon cable for the diskette drive as shown below.
4240 ES Models Diskette Drive Data Cable Installation
Back to top
4240 ES Models Hard Drive and DVD/Drive Cable Installation
Position the ribbon cable for the hard drive and DVD drive as shown below.
4240 ES Models Hard Drive and DVD/Drive Cable Installation
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Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
|
Product Description
Jumpers & Switches
|
| Troubleshooting | Illustrated Parts | Removal &
Replacement
Specifications | Connector Pins | Power Cord Requirements
Removal and Replacement
Lifting the Air Baffle
Disassembly
Sequence
Hood
Air Baffle
Drive Cage
Mass
Storage
Front Bezel
Compaq
Presario Series
Personal
Computers use
an air baffle to
control the
temperature
within the unit.
To access many
of the
components
within the
system move the
air baffle out of
the way.
Speakers
Button
Board &
Cable
Headphone
Board
Power
Supply
Processor
AMD
Pentium II
Modem
NIC
Memory
RTC
Battery
1. Perform the
preparation
procedures.
2. Remove
the hood.
3. Disconnect
the data,
power, and
audio
cables from
the
diskette,
hard, and
CD (or
DVD)
drives.
4. Lift the
baffle and
fold it back
so that it
rests on
the side of
the unit.
Serial
Cable
System
Board
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For the
procedure to
remove the air
baffle, click here.
Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
Jumpers & Switches
|
Product Description | Troubleshooting | Illustrated Parts |
Removal & Replacement
| Specifications | Connector Pins | Power Cord Requirements
Removal and Replacement
Removing the Air Baffle
Compaq Presario Series
Personal Computers use an
air baffle to control the
temperature within the unit.
To access many of the
components within the
system, simply move the air
baffle out of the way.
CAUTION: Do not
operate the computer
without the air baffle.
Damage may occur to
the computer if the
plastic air baffle is not
in place.
The adhesive
material that holds
the air baffle in place
can only be used
NOTE:
once. Do not attempt
to re-use the air baffle
that was originally
installed in the unit.
1. Perform the
preparation
procedures.
2. Remove the hood.
3. Disconnect the data,
power, and audio
cables from the
diskette, hard, and
CD (or DVD) drives.
4. Grasp the air baffle
firmly with both
hands and peel it off
of the power supply.
End of sequence. To
replace the air baffle,
reverse this procedure.
Return to Removal and
Replacement.
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Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
|
Product Description
Jumpers & Switches
|
| Troubleshooting | Illustrated Parts | Removal &
Replacement
Specifications | Connector Pins | Power Cord Requirements
Removal and Replacement
Removing the Drive Cage
Disassembly
Sequence
Hood
Air Baffle
Drive Cage
Mass
Storage
Front Bezel
Speakers
Button
Board &
Cable
Headphone
Board
Power
Supply
Processor
AMD
Pentium II
Modem
NIC
Memory
RTC
Battery
Serial
Cable
System
Board
All the mass
storage
devices are
secured in a
drive cage
within the
chassis. You
will need to
remove the
drive cage to
remove or
replace any of
the mass
storage
devices in the
computer. To
remove the
drive cage,
complete the
following
steps:
1. Perform the
preparation
procedures.
2. Remove
the hood.
3. Move the
air baffle
out of the
way.
4. Disconnect
the
diskette,
cd/dvd,
and hard
drive
cables.
5. Remove
the three
screws
from the
drive cage,
slide the
drive cage
back, and
lift it up out
of the
chassis
End of
sequence. To
replace the
drive cage,
reverse this
procedure.
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Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
Jumpers & Switches
|
Product Description | Troubleshooting | Illustrated Parts |
Removal & Replacement
| Specifications | Connector Pins | Power Cord Requirements
Removal and Replacement
Mass Storage
DisassemblyAll the mass storage devices are secured in a drive cage within
Sequence the chassis. You will need to remove the drive cage to remove
or replace the diskette drive , CD/DVD Drive
or the hard
drive ( and .)
Hood
Air Baffle
Drive Cage
Mass
Storage
Front Bezel
Speakers
Button
Board &
Cable
Headphone
Board
Power
Supply
Processor
AMD
Pentium II
Modem
NIC
Memory
RTC
Battery
Serial
Cable
System
Board
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Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
Jumpers & Switches
|
Product Description | Troubleshooting | Illustrated Parts |
Removal & Replacement
| Specifications | Connector Pins | Power Cord Requirements
Removal and Replacement
Removing the Diskette Drive
1. Perform the
preparation
procedures.
2. Remove the hood.
3. Move the air baffle
out of the way.
4. Disconnect the power
and data cables.
5. Remove the drive
cage from the
chassis.
6. Remove the two
screws on the side of
the drive cage, and
slide the diskette
drive out through the
front of the drive
cage.
End of sequence. To
replace the diskette
drive, reverse this
procedure.
Return to Removing Mass
Storage.
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Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface | Product Description | Troubleshooting | Illustrated Parts | Removal & Replacement
Jumpers & Switches | Specifications | Connector Pins | Power Cord Requirements
Removal and Replacement
Removing the CD or DVD Drive
1.
Perform the preparation procedures.
2.
Remove the hood.
3.
Move the air baffle out of the way.
4.
Disconnect the power, signal, and audio cables.
5.
Remove the drive cage from the chassis.
6.
Remove the two screws on the side of the drive cage, and
slide the CD or DVD drive out of the front of the drive cage.
End of sequence. To replace the CD or DVD Drive, reverse this
procedure.
Return to Removing Mass Storage.
NOTE: The DVD Drive is standard on the 4240 ES Model only.
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Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
Jumpers & Switches
|
Product Description | Troubleshooting | Illustrated Parts |
Removal & Replacement
| Specifications | Connector Pins | Power Cord Requirements
Removal and Replacement
Removing the Hard Drive
1. Perform the preparation
procedures.
2. Remove the hood.
3. Move the air baffle out of
the way.
4. Disconnect the power
and signal cables.
5. Remove the drive cage
from the chassis.
Removing the Hard Drive
6. Remove the two screws
on the side of the drive
cage, and slide the hard
drive out of the front of
the drive cage.
End of sequence. To replace
the hard drive, reverse this
procedure.
Return to Removing Mass
Storage.
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Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
|
Product Description
Jumpers & Switches
|
| Troubleshooting | Illustrated Parts | Removal &
Replacement
Specifications | Connector Pins | Power Cord Requirements
Removal and Replacement
Removing the Front Bezel
Disassembly
Sequence
1. Perform the
preparation
procedures.
Hood
2. Remove the
hood.
Air Baffle
3. Move the air
baffle out of
the way.
Drive Cage
Mass
Storage
Front Bezel
Speakers
Button
Board &
Cable
Headphone
Board
Power
Supply
Processor
AMD
Pentium II
Modem
NIC
Memory
RTC
Battery
Serial
Cable
System
Board
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4. Remove the
drive cage
from the
chassis.
5. Release the
seven latches
that secure
the bezel to
the front of
the chassis.
6. Remove the
front bezel
from the
chassis.
End of sequence.
To replace the
front bezel,
reverse this
procedure.
The front
bezel of
your
model
may
appear
differently
from the
one
NOTE:
pictured.
Presario
2410 ES
and 4240
ES models
contain
enclosures
for
speakers.
http://h18000.www1.hp.com/athome/support/msgs/2000/speakrs.html
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
|
Product Description
Jumpers & Switches
|
| Troubleshooting | Illustrated Parts | Removal &
Replacement
Specifications | Connector Pins | Power Cord Requirements
Removal and Replacement
Removing the Speakers
Disassembly
Sequence
Speakers
are only
available
on the
NOTE:Presario
2410 ES
and
4240 ES
Models.
Hood
Air Baffle
Drive Cage
Mass
Storage
Perform the
1. preparation
procedures.
Front Bezel
Speakers
2.
Button
Board &
Cable
Headphone
Board
Remove the
hood.
Move the
air baffle
3.
out of the
way.
Disconnecting the Speaker Cables from the System
Board
Power
Supply
Processor
AMD
Pentium II
Remove the
drive cage
4.
from the
chassis.
5.
Remove the
front bezel.
NIC
Disconnect
the speaker
6. cables from
the system
board.
Memory
Next step.
Modem
RTC
Battery
Serial
Cable
System
Board
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United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
Jumpers & Switches
|
Product Description | Troubleshooting | Illustrated Parts |
Removal & Replacement
| Specifications | Connector Pins | Power Cord Requirements
Removal and Replacement
Removing the Right Speaker
1. Perform the
preparation
procedures.
2. Remove the hood.
3. Move the air baffle
out of the way.
4. Remove the drive
cage from the
chassis.
5. Remove the front
bezel.
6. Disconnect the
speaker cables from
the system board.
Removing the Right Speaker
7. Remove the four
screws from the rear
of the right speaker
and separate the
speaker from the
chassis.
Right speaker and
NOTE:enclosure are one
assembly.
Next step
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Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
Jumpers & Switches
|
Product Description | Troubleshooting | Illustrated Parts |
Removal & Replacement
| Specifications | Connector Pins | Power Cord Requirements
Removal and Replacement
Removing the Left Speaker
1. Perform the
preparation
procedures.
2. Remove the hood.
3. Move the air baffle
out of the way.
4. Remove the drive
cage from the
chassis.
5. Remove the front
bezel.
6. Disconnect the
speaker cables from
the system board.
Removing the Left Speaker
7. Remove the four
screws from the rear
of the right speaker
and separate the
speaker from the
chassis.
8. Remove the three
screws from the left
speaker and separate
the speaker from the
chassis.
End of sequence. To
replace the speakers,
reverse this procedure.
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Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
Jumpers & Switches
|
Product Description | Troubleshooting | Illustrated Parts |
Removal & Replacement
| Specifications | Connector Pins | Power Cord Requirements
Removal and Replacement
Button Board and Cable Assembly
Disassembly
Sequence
Hood
Air Baffle
Drive Cage
Mass
Storage
Front Bezel
Speakers
Button
Board &
Cable
Headphone
Board
Removing the Button Board & Cable Assembly
Power
Supply
Processor
AMD
Pentium II
Modem
NIC
Memory
RTC
Battery
Serial
Cable
System
Board
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1.Perform the
preparation
procedures.
2.Remove
the hood.
3.Move the
air baffle
out of the
way.
4.Remove
the drive
cage from
the chassis.
5.Remove
the front
bezel from
the chassis.
6.Disconnect
the button
board cable
from the
system
board, and
thread the
cable out
through the
front of the
chassis.
7.Remove
the two
screws that
hold the
button
board onto
the front
bezel.
End of
sequence. To
replace the
button board,
reverse this
procedure.
http://h18000.www1.hp.com/athome/support/msgs/2000/headph.html
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
|
Product Description
Jumpers & Switches
|
| Troubleshooting | Illustrated Parts | Removal &
Replacement
Specifications | Connector Pins | Power Cord Requirements
Removal and Replacement
Removing the Headphone Board
Disassembly
Sequence
The
headphone
board is
only
available
NOTE:on
Presario
2410 ES
and 4240
ES
models.
Hood
Air Baffle
Drive Cage
Mass
Storage
Front Bezel
Speakers
Button
Board &
Cable
Removing the Headphone Board
Headphone
Board
Power
Supply
Processor
AMD
Pentium II
Modem
NIC
Memory
RTC
Battery
Serial
Cable
System
Board
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1.Perform the
preparation
procedures.
2.Remove the
hood.
3.Move the air
baffle out of the
way.
4.Remove the
drive cage from
the chassis.
5.Disconnect the
headphone
board from the
system board.
6.Remove the
two screws that
hold the
headphone
board onto the
chassis, and lift
the headphone
board off othe
front of the
chassis.
End of sequence.
To replace the
headphone
board, reverse
this procedure.
Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
|
Product Description
Jumpers & Switches
|
| Troubleshooting | Illustrated Parts | Removal &
Replacement
Specifications | Connector Pins | Power Cord Requirements
Removal and Replacement
Removing the Power Supply
Disassembly
Sequence
1. Perform the
preparation
procedures.
Hood
2. Remove
the hood.
Air Baffle
3. Move the
air baffle
out of the
way.
Drive Cage
Mass
Storage
4.
Front Bezel
Speakers
Removing the Power Supply
Button
Board &
Cable
Headphone
Board
Power
Supply
Processor
AMD
Pentium II
Modem
NIC
Memory
RTC
Battery
Disconnect
the power
cables from
the diskette
drive, hard
drive, and
CD/DVD
drive cables.
5. Disconnect
the power
supply
cable from
the system
board.
6. Remove
the four
screws that
hold the
power
supply onto
the rear
wall of the
chassis.
7. Slide the
power
supply back
and lift it
out of the
chassis.
Serial
Cable
System
Board
The
adhesive
material
that holds
the air
baffle in
place can
only be
used
once. Do
NOTE:
not
attempt to
remove or
reuse te
air baffle
that was
originally
installed
in the
unit.
End of
sequence. To
replace the
power supply,
reverse this
procedure.
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Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
|
Product Description
Jumpers & Switches
|
| Troubleshooting | Illustrated Parts | Removal &
Replacement
Specifications | Connector Pins | Power Cord Requirements
Removal and Replacement
Removing the Processor
Disassembly
Sequence
Hood
Air Baffle
Drive Cage
Mass
Storage
Front Bezel
Speakers
Button
Board &
Cable
Headphone
Board
Power
Supply
Processor
AMD
Pentium II
Modem
NIC
1.Perform the
preparation
procedures.
2.Remove the
hood.
3.Move the air
baffle out of
the way.
4.Remove the
system board
from the
chassis.
5.Locate the
Zero Insertion
Force (ZIF)
socket.
6.Remove the
clip from the
heatsink
of
the processor
and remove
the heatsink
7.Remove the
heat
conductive pad
off the
processor .
8.Lift up the
handle of the
ZIF socket
and pull the
processor off
of the system
board .
Memory
RTC
Battery
Serial
Cable
System
Board
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The
processor
NOTE:is spared
with the
heatsink.
End of
sequence. To
replace the
processor,
reverse this
procedure.
Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
|
Product Description
Jumpers & Switches
|
| Troubleshooting | Illustrated Parts | Removal &
Replacement
Specifications | Connector Pins | Power Cord Requirements
Removal and Replacement
Removing the Pentium II Processor
Disassembly
Sequence
Hood
Air Baffle
Drive Cage
Mass
Storage
Front Bezel
CAUTION: Before
installing a new
processor,
Jumper and
Switch
Information to
reset the jumpers
for the processor.
If the processor is
installed with the
incorrect jumper
settings, the
processor and
system board
may be damaged.
Speakers
Button
Board &
Cable
Headphone
Board
Power
Supply
Processor
AMD
Pentium II
Modem
NIC
Memory
RTC
Battery
Serial
Cable
System
Board
1. Perform the
preparation
procedures.
2. Remove the hood.
3. Move the air baffle
out of the way.
4. Remove the system
board.
5. Locate the Pentium
II processor.
6. Open the top lever
of the clip to release
the heat sink .
7. Push in the release
tabs on the ends of
the processor "goal
posts" .
8. Unplug the
processor from the
system board and
slide out from the
"goal posts" .
End of sequence. To
replace the Pentium II
processor, reverse this
procedure.
Click here for the
procedure to remove
the goal posts.
The Pentium II
processor is
NOTE::
spared with a
heatsink.
Ensure
that the
processor
is
properly
aligned
in the
IMPORTANT: "goal
posts"
before
plugging
it into
the
system
board.
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Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
Jumpers & Switches
|
Product Description | Troubleshooting | Illustrated Parts |
Removal & Replacement
| Specifications | Connector Pins | Power Cord Requirements
Removal and Replacement
Removing the "Goal Posts"
Air Baffle
1. Perform the
preparation
procedures.
Drive Cage
2. Remove the
hood.
Hood
Mass
Storage
Front Bezel
Speakers
Button
Board &
Cable
Headphone
Board
Power
Supply
Processor
AMD or
Pentium II
Modem
NIC
Memory
RTC
Battery
Serial
Cable
System
Board
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3. Remove the
processor from
the system
board.
4. Loosen the four
screws that
secure the "goal
posts" to the
system board
and pull the
"goal posts" off
the system
board.
End of sequence. To
replace the "goal
posts," reverse this
procedure.
Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
|
Product Description
Jumpers & Switches
|
| Troubleshooting | Illustrated Parts | Removal &
Replacement
Specifications | Connector Pins | Power Cord Requirements
Removal and Replacement
Removing the Modem
Disassembly
Sequence
1. Perform the
preparation
procedures.
Hood
2. Remove
the hood.
Air Baffle
3. Remove
the screw
from the
modem
bracket.
4. Unplug the
modem
board from
the system
board.
Drive Cage
Mass
Storage
Front Bezel
Speakers
Button
Board &
Cable
Removing the modem
Headphone
Board
Power
Supply
Processor
AMD
Pentium II
Modem
NIC
Memory
RTC
Battery
Serial
Cable
System
Board
privacy statement
legal notices
http://h18000.www1.hp.com/athome/support/msgs/2000/modem.html [12/10/2002 9:02:22 AM]
End of
sequence. To
replace the
modem,
reverse this
procedure.
Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
|
Product Description
Jumpers & Switches
|
| Troubleshooting | Illustrated Parts | Removal &
Replacement
Specifications | Connector Pins | Power Cord Requirements
Removal and Replacement
Removing the Network Interface Controller (NIC)
Disassembly
Sequence
1. Perform the
preparation
procedures.
Hood
2. Remove
the hood.
Air Baffle
3. Remove
the screw
from the
NIC
bracket.
4. Unplug the
NIC from
its slot.
Drive Cage
Mass
Storage
Front Bezel
Speakers
Button
Board &
Cable
Headphone
Board
Power
Supply
Processor
AMD
Pentium II
Modem
NIC
Memory
RTC
Battery
Serial
Cable
System
Board
privacy statement
legal notices
http://h18000.www1.hp.com/athome/support/msgs/2000/nic.html [12/10/2002 9:02:26 AM]
End of
sequence. To
replace the
NIC, reverse
this procedure.
http://h18000.www1.hp.com/athome/support/msgs/2000/memry.html
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
|
Product Description
Jumpers & Switches
|
| Troubleshooting | Illustrated Parts | Removal &
Replacement
Specifications | Connector Pins | Power Cord Requirements
Removal and Replacement
Removing Memory
Disassembly
Sequence
1. Perform the
preparation
procedures.
Hood
2. Remove the
hood.
Air Baffle
3. Move the air
baffle out of
the way.
Drive Cage
Mass
Storage
Front Bezel
Speakers
Button
Board &
Cable
Headphone
Board
Power
Supply
Processor
AMD
Pentium II
Modem
NIC
Memory
RTC
Battery
Serial
Cable
System
Board
privacy statement
legal notices
http://h18000.www1.hp.com/athome/support/msgs/2000/memry.html [12/10/2002 9:02:30 AM]
4. Remove the
drive cage
from the
chassis.
5. Locate the
memory
module.
6. Push out on
the DIMM
latches and
slide the
module out of
its slot.
End of sequence.
To replace
memory module,
reverse this
procedure.
Install
DIMMs
from left
to right
using
DIMMs of
identical
speed, to
NOTE::
a
maximum
of 256MB for
the
system,
into the
socket.
http://h18000.www1.hp.com/athome/support/msgs/2000/rtc.html
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
Jumpers & Switches
|
Product Description | Troubleshooting | Illustrated Parts |
Removal & Replacement
| Specifications | Connector Pins | Power Cord Requirements
Removal and Replacement
Removing the Real Time Clock (RTC) Battery
Disassembly
Sequence
Hood
Air Baffle
Drive Cage
The lithium RTC
battery is located
in a removable
socket on the
system board.
1. Perform the
preparation
procedures.
Mass
Storage
2. Remove the
hood.
Front Bezel
3. Move the air
baffle out of
the way.
Speakers
Button
Board &
Cable
Headphone
Board
Power
Supply
Processor
AMD
Pentium II
Modem
NIC
Memory
RTC
Battery
Serial
Cable
System
Board
privacy statement
legal notices
http://h18000.www1.hp.com/athome/support/msgs/2000/rtc.html [12/10/2002 9:02:34 AM]
4. Remove the
drive cage.
5. Locate the RTC
battery.
6. Push down on
the socket
and
lever
slide the RTC
battery out of
the socket .
End of sequence.
To replace the RTC
battery, reverse
this procedure.
http://h18000.www1.hp.com/athome/support/msgs/2000/sercabl.html
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
|
Product Description
Jumpers & Switches
|
| Troubleshooting | Illustrated Parts | Removal &
Replacement
Specifications | Connector Pins | Power Cord Requirements
Removal and Replacement
Removing the Serial Cable Port Assembly
Disassembly
Sequence
1. Perform the
preparation
procedures.
Hood
2. Remove
the hood.
Air Baffle
3. Disconnect
the serial
cable from
the system
board.
4. Remove
the two
screws that
mount the
serial cable
assembly
to the rear
of the
chassis.
5. Lift the
serial cable
assembly
off the back
of the unit.
Drive Cage
Mass
Storage
Front Bezel
Speakers
Button
Board &
Cable
Headphone
Board
Power
Supply
Processor
AMD
Pentium II
Modem
NIC
Memory
RTC
Battery
Serial
Cable
System
Board
privacy statement
legal notices
http://h18000.www1.hp.com/athome/support/msgs/2000/sercabl.html [12/10/2002 9:02:39 AM]
End of
sequence. To
replace the
serial cable
port assembly,
reverse this
procedure.
Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
|
Product Description
Jumpers & Switches
|
| Troubleshooting | Illustrated Parts | Removal &
Replacement
Specifications | Connector Pins | Power Cord Requirements
Removal and Replacement
Removing the System Board
Disassembly
Sequence
1. Perform the
prepartion
procedures.
Hood
2. Remove the
hood.
Air Baffle
3. Move the air
baffle out of
the way.
Drive Cage
Mass
Storage
Front Bezel
Speakers
Button
Board &
Cable
Headphone
Board
Power
Supply
Processor
AMD
Pentium II
Modem
4. Remove the
power supply.
5. Disconnect
the data
cables, audio,
and power
cables from
the system
board.
6. Remove the
five screws
from the
edges of the
board.
7. Slide the
system
board away
from the
input/output
(I/O) panel
and lift it
out of the
chassis.
NIC
Memory
RTC
Battery
Serial
Cable
System
Board
privacy statement
legal notices
http://h18000.www1.hp.com/athome/support/msgs/2000/r_sysbd.html [12/10/2002 9:02:43 AM]
End of
sequence. To
replace the
system board,
reverse this
procedure.
http://h18000.www1.hp.com/athome/support/msgs/2000/ipm.html
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
Jumpers & Switches
|
Product Description | Troubleshooting | Illustrated Parts |
Removal & Replacement
| Specifications | Connector Pins | Power Cord Requirements
Illustrated Parts
Illustrated
Parts
System Unit
Mass Storage
Cables
This section provides illustrated parts and a reference
for spare parts numbers for the Compaq Presario
2250, 2510, 2410 ES and 4240 ES Series Personal
Computers.
When requesting information or ordering spare parts,
the computer serial number should be provided to
Compaq. The serial number is displayed on the right
side of the hood.
Boards
Keyboards
Monitors
Miscellaneous
Hardware
Return Kits
Documentation
privacy statement
legal notices
http://h18000.www1.hp.com/athome/support/msgs/2000/ipm.html [12/10/2002 9:03:00 AM]
http://h18000.www1.hp.com/athome/support/msgs/2000/sysunit.html
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface | Product Description | Troubleshooting | Illustrated Parts | Removal & Replacement
Jumpers & Switches | Specifications | Connector Pins | Power Cord Requirements
Illustrated Parts
System Unit
Illustrated
Parts
Spare
Description Part
Number
System Unit
1. Hood
298476001
Mass Storage
2. Left
Speaker
2410ES &
4240ES
298479001
3. Right
Speaker
with
enclosure
2410ES &
4240ES
298480001
Cables
Boards
Keyboards
Monitors
Miscellaneous
Hardware
Return Kits
Documentation
4. Power
Supply,
Auto-detect
75 Watt
110 Watt
(4240ES
only)
5. Logo Kit
(ROW)
(EMEA)
319234001
319235001
319213001
319213002
6. Front
Bezel
319279001
2410ES &
3192074240ES
001
2253, 2254,
2255, 2510
7. Chassis
3192092410 ES
001
&4240ES
2253, 2254, 319268001
2255, 2510
privacy statement
legal notices
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Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface | Product Description | Troubleshooting | Illustrated Parts | Removal & Replacement
Jumpers & Switches | Specifications | Connector Pins | Power Cord Requirements
Illustrated Parts
Mass Storage
Description
Spare Part
Number
239612-401
System Unit
1. Diskette
Drive, 1.44 MB
Mass Storage
2. Hard Drive,
IDE
Illustrated
Parts
Cables
Boards
Keyboards
Monitors
Miscellaneous
Hardware
Return Kits
Documentation
privacy statement
legal notices
http://h18000.www1.hp.com/athome/support/msgs/2000/mass.html [12/10/2002 9:03:08 AM]
3.2 GB
337564-001
4.0 GB
286248-001
6.0 GB
271127-001
8.0 GB
298464-001
3. CD Drive,
IDE, 32×
317212-001
4. Digital
Versatile Disc
(DVD) Drive
(4240 ES
models only)
317213-001
Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
|
Jumpers & Switches
Product Description | Troubleshooting | Illustrated Parts |
Removal & Replacement
| Specifications | Connector Pins | Power Cord Requirements
Illustrated Parts
Cables
Illustrated
Parts
System Unit
Mass Storage
Cables
Boards
Keyboards
Monitors
Miscellaneous
Hardware
Return Kits
Documentation
Description
Spare Part Number
Cable Kit, Miscellaneous
Cable Kit, Misc.
1. HD/CD-ROM
2. Diskette
4. CD-ROM audio
170720-001
Cable Kit, Misc. (4240 ES only)
1. HD/CD-ROM data
2. Diskette data
3. Serial Port
4. CD-ROM audio
Game USB (not shown)
Button Board (not shown)
337562-001
5. Cable Kits
137256-001
Modem, US, Puerto Rico,
Canada, Carribean, Latin
America, Brazil
165224-091
Modem, Norway
165224-033
Modem, United Kingdom
Modem, APD, TWN, PRC, JPN,
SP
Note:
137256-001
Some modem cable kits
may contain a modem
adapter for the specific
region.
6. Power Cords
Australia/New Zealand
238472-005
Japan
238468-008
APD, United Kingdom
238467-004
US, Brazil, Thailand, Canada,
Carribbean, Latin America,
Taiwan
121258-401
Italy
238469-005
Denmark, Spain
238470-005
PRC
298594-AA1
Switzerland
238471-004
France, Germany, Norway,
Sweeden, Portugal, Netherlands,
Finland, Belgium
238466-005
Cable Modem Adapter
340398-xxx. Click on the box to determine the dash number for the cable
modem adapter for a particular location.
Australia/New Zealand -011
privacy statement
legal notices
http://h18000.www1.hp.com/athome/support/msgs/2000/cables.html [12/10/2002 9:03:11 AM]
Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
|
Jumpers & Switches
Product Description | Troubleshooting | Illustrated Parts |
Removal & Replacement
| Specifications | Connector Pins | Power Cord Requirements
Illustrated Parts
Standard and Optional Boards
Illustrated
Parts
System Unit
Mass Storage
Cables
Boards
Keyboards
Monitors
Miscellaneous
Hardware
Return Kits
Documentation
Description
1. 16 MB DIMM (60 ns,
SDRAM)
16 MB DIMM (60 ns, SDRAM
(4240 ES only)
2. 32-MB DIMM (60ns,
SDRAM)
(4240 ES only)
3. 256-KB L2 pipeline burst
cache
Spare Part Number
278066-001
319237-001
319326-001
243117-001
243117-002
4. 512-KB L2 pipeline burst
cache
5. Compaq Netelligent 10/100
TX UTP Network Interface
Controller (NIC)
317606-001
6. Modem, 56K, DSVD,
Controllerless
292269-003
Modem, 56K (Spain only)
170762-073
Modem, 33.6K/56K
317296-001
7. Bezel Button Board (cable
not shown)
319206-001
8. Headphone Board
298469-001
9. System Board, 2254, 2255,
2510, and 2410ES series with
2MB VRAM
319208-001
10. Processor, AMD K6, 233MHz (with heatsink, not
shown)
319281-001
Processor, AMD K6, 266-MHz
(with heatsink, not shown)
319236-001
11. System Board, 4240ES
Series, with 2MB VRAM
319277-001
12. Processor, Pentium II, 333MHz
320666-001
privacy statement
legal notices
http://h18000.www1.hp.com/athome/support/msgs/2000/boards.html [12/10/2002 9:03:14 AM]
Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface | Product Description | Troubleshooting | Illustrated Parts | Removal & Replacement
Jumpers & Switches | Specifications | Connector Pins | Power Cord Requirements
Illustrated Parts
Keyboards
Illustrated
Parts
System Unit
Mass Storage
Cables
Boards
Keyboards
Description
Keyboard,
US
Education
Internet
Keyboard
Spare Part
Number
304286-003
340869-xxx. Click on the
box to determine the
dash number for the
keyboard for a particular
location.
Keyboards
Asia/Pacific 283
Monitors
Miscellaneous
Hardware
Return Kits
Documentation
privacy statement
legal notices
http://h18000.www1.hp.com/athome/support/msgs/2000/keybd.html [12/10/2002 9:03:21 AM]
Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
|
Jumpers & Switches
Product Description | Troubleshooting | Illustrated Parts |
Removal & Replacement
| Specifications | Connector Pins | Power Cord Requirements
Illustrated Parts
Monitors
Illustrated
Parts
System Unit
Mass Storage
Cables
Boards
Keyboards
Monitors
Miscellaneous
Hardware
Return Kits
Documentation
Description
Spare Part Number
1 Compaq FP500, TFT
(speakers not shown)
Speaker brackets (not shown)
Back leg
340615-001
341043-001
341044-001
2 Compaq Presario MV monitors (speakers not shown)
MV400
North America
Northern Hemisphere
Southern Hemisphere
326902-001
326902-022
326902-B34
MV500
Northern Hemisphere
TCO95
Southern Hemisphere
340707-001
340707-026
340707-B34
MV700
Northern Hemisphere
EMEA
Southern Hemisphere
340708-001
340708-026
340708-B34
3 Compaq Presario 1525
Northern Hemisphere, MPR
Northern Hemisphere, POL
Southern Hemisphere, MPR
North America, POL
241504-002
241504-005
241504-003
241504-001
Compaq Presario 1725
Northern Hemisphere, MPR
Northern Hemisphere, POL
Southern Hemisphere, MPR
North America, POL
241507-002
241507-005
241507-003
241507-001
Attachable speakers (shown on 3)
320426-001
Monitor audio cable (not shown)
268244-001
Compaq Presario V410Color Monitor, North
America
285073-001
Compaq Presario V410Color Monitor, EMEA, 285073-022
Northern Hemisphere
Compaq Presario V410Color Monitor, EMEA, 285073-B34
Southern Hemisphere
Compaq Presario V510Color Monitor, North
America
295610-001
Compaq Presario V510Color Monitor, EMEA, 295610-022
Northern Hemisphere
Compaq Presario V510Color Monitor, EMEA, 295610-B34
Southern Hemisphere
privacy statement
legal notices
http://h18000.www1.hp.com/athome/support/msgs/2000/monitor.html [12/10/2002 9:03:24 AM]
Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface | Product Description | Troubleshooting | Illustrated Parts | Removal & Replacement
Jumpers & Switches | Specifications | Connector Pins | Power Cord Requirements
Illustrated Parts
Miscellaneous Hardware
Illustrated
Parts
System Unit
Mass
Storage
Cables
Compaq Mouse
Boards
Keyboards
Monitors
Miscellaneous
Hardware
Return Kits
Documentation
privacy statement
legal notices
http://h18000.www1.hp.com/athome/support/msgs/2000/mis_hw.html [12/10/2002 9:03:33 AM]
Description
Spare
Part
Number
Mouse
199181401
Drive Cage
327280001
Hard Drive
Mounting
Bracket
243231001
Miscellaneous 298592Hardware Kit
001
includes:
Chassis Feet
(10 each)
Standoff (5
each)
75 Watt
Power Supply
Air Baffle
110 Watt
Power Supply
Air Baffle
Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
Jumpers & Switches
|
Product Description | Troubleshooting | Illustrated Parts |
Removal & Replacement
| Specifications | Connector Pins | Power Cord Requirements
Illustrated Parts
Return Kits
Illustrated
Parts
Description
Spare Part Number
Return kit, US
319211-001
Carton and buns, International
319211-002
System Unit
Return kit with packing, Compaq Presario
V510 monitor
295627-001
Mass Storage
Return kit with packing, Compaq Presario
V410 monitor
210545-001
Cables
Return kit with packing, Compaq Presario
1525 monitor
241513-001
Boards
Return kit with packing, Compaq Presario
1725 monitor
241514-001
Keyboards
Return kit with packing, Compaq Presario
MV400 monitor
341082-001
Monitors
Return kit with packing, Compaq Presario
MV500 monitor
341083-001
Return kit with packing, Compaq Presario
MV700 monitor
341084-001
Return kit with packing, Compaq Presario
FP500 monitor
341139-001
Return Kits
Return kit (Compaq Presario 1525 monitor), 5
each
241517-001
Documentation
Return kit (Compaq Presario 1725 monitor), 5
each
241518-001
Miscellaneous
Hardware
privacy statement
legal notices
http://h18000.www1.hp.com/athome/support/msgs/2000/rtrnkit.html [12/10/2002 9:03:36 AM]
Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
|
Product Description
Jumpers & Switches
|
| Troubleshooting | Illustrated Parts | Removal &
Replacement
Specifications | Connector Pins | Power Cord Requirements
Illustrated Parts
Documentation
Illustrated
Parts
System Unit
Mass Storage
Cables
Description
Spare Part Number
Manual Kit, Brazilian Portuguese
319210-201
Manual Kit, Latin American Spanish
319210-161
QuickRestore Kit
Models: 2410 ES, 2510, 2250 Series
319324-xxx (Windows 95)*
319323-xxx (Windows 98)*
QuickRestore Kit
Model: 4240 ES
320891-xxx (Windows 95)*
320892-xxx (Windows 98)*
Quick Reference Guide (1 each)
162212-001
Boards
Quick Reference Guide (5 pack)
106854-001
184960-001
Keyboards
Quick Reference Guide (1 each, quarterly
subscription)
Monitors
Quick Reference Guide (5 pack, quarterly
subscription)
184961-001
Miscellaneous
Hardware
QuickFind for Windows, North America,
Latin America, Asia/Pacific
137906-0xx**
QuickFind for Windows, Europe, Middle
East, Africa
137907-0xx**
Return Kits
Documentation
* (1) The suffix numbers -xxx depend on the country, as follows: Belgium 381, Brazil 201, Denmark
081, France 051, Germany 041, Italy 061, Norway 091, Netherlands 331, Spain 071, Sweden 101,
Switzerland 311, UK 031.
**QuickFind is updated monthly. To complete the QuickFind part number, add the suffix from the table
below for the desired month. If you do not specify the 3-digit suffix, the default is the current month in
which the order is placed.
Suffix
Month
Suffix
Month
Suffix
Month
Suffix
Month
-001
January
-004
April
-007
July
-010
October
-002
February
-005
May
-008
August
-011
November
-003
March
-006
June
-009
September
-012
December
privacy statement
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Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
Jumpers & Switches
|
Product Description | Troubleshooting | Illustrated Parts |
Removal & Replacement
| Specifications | Connector Pins | Power Cord Requirements
Jumper and Switch Information
Click on a selection This section contains jumper and switch information for
below for
system board jumpers, system I/O board connectors,
jumper and switch hard drives, CD Drives, and DVD drives.
information.
4240 ES System
Board
Connectors
Core Voltage Settings
2250 Series, 2510,
2410 ES
System Board
Connectors
Core Voltage Settings
Mass Storage
3.2-GB Hard Drive
4.0-GB Hard Drive
6.0-GB Hard Drive
8.0-GB Hard drive
32xCD Drive
DVD Drive
System Board Configuration
Model: 4240 ES
Click on a reference designator to get its function and a connector description.
Core voltage
for the
Note:system board
is set by the
processor.
4240 ES System Board
Core Voltage
233 MHz
266 Mhz
JP1 All Open
Short 1 and
2, 5 and 6
JP2 Short 2
and 3
Short 2 and 3
JP2 Short 1
and 2
Short 1 and 2
JP3 Short 5
All Open (2.2
and 6 (3.2 volts)
volts)
JP4 All Open
Short 3 and 4
Connector Information
Function
Description
Reference Designator
Keyboard
Miniature 6-pin
½ J1
Mouse
Miniature 6-pin
½ J1
Parallel port
DSUB 25-pin
J2
Video
15-pin VGA
J4
Flat panel display
20-pin
J100
Ethernet jack
RJ45
J10
Microphone in
Mini stereo
½ J6
Speaker out
Mini stereo
½ J5
Line in
Mini stereo
½ J6
Line out
Mini stereo
½ J5
DIMM sockets
168-pin DIMM
J17, J18, J19
SODIMM socket
144-pin SODIMM
J13
PCI slots
32-bit PCI connector
J15, J16
ISA slots
16-bit ISA connector
J8, J9
Processor slot
Slot 1 connector
J14
Slot 1 clock multiplier
2-pin header
JP1 -- JP4
Clear CMOS
3-pin header
J22
Serial port
DB9
J7
GamePort/USB
24-pin 2mm connector
J29
Sleep button & LEDs
5-pin 2mm connector
J26
Battery socket
2-pin socket
BT1
CD-ROM audio
4-pin header, key 2
J11
IDE drives
40-pin headers, key 20
J23 (primary), J21 (secondary)
Diskette drive
34-pin header
J30
Headphone board
5-pin 2mm connector
J31
Internal speakers
2-pin header
J27, J28
Second fan
4-pin header, key 2
J24
+3.3V power
6-pin header
J20
Power supply
12-pin ATPWR header
J12
Back to Top
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Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
|
Jumpers & Switches
Product Description | Troubleshooting | Illustrated Parts |
Removal & Replacement
| Specifications | Connector Pins | Power Cord Requirements
System Board Configuration
Models: 2250 series, 2410 ES, 2510
Click on a reference designator to get its function and a connector description.
Core voltage
for the
system
Note:
board is set
by the
processor.
2253, 2254, 2255, 2510,
2410 ES
Series System Board Core
Voltage
233 MHz
266 Mhz
JP1 All Open
Short 1 and
2, 5 and 6
JP2 Short 2
and 3
Short 2 and
3
JP2 Short 1
and 2
Short 1 and
2
JP3 Short 5
All Open (2.2
and 6 (3.2 volts)
volts)
JP4 All Open
Short 3 and
4
Connector Information
Function
Description
Reference Designator
Keyboard
Miniature 6-pin
½ J4
Mouse
Miniature 6-pin
½ J4
Parallel port
DSUB 25-pin
J5
Serial
DSUB 15-pin
J6
USB
USB connector
J7
Video
15-pin VGA
J8
Game
DSUB 15-pin
J9 (Combined stacked connector)
Microphone in
Mini stereo
J3 (Combined stacked connector)
Speaker out
Mini stereo
J1 (Combined stacked connector)
Line out
Mini stereo
J2 (Combined stacked connector)
DIMM Socket
168-pin DIMM
DM1
SODIMM socket
144-pin SODIMM
DM2
PCI slot
32-bit PCI connector J17
ISA slots
16-bit ISA connector J10, J11 (combo), J12
CPU core voltage select
6-pin header
JP3 & JP4
Socket 7
321-pin PGA
U43
Socket 7 clock multiplier
6-pin header
JP1
Battery voltage to
SMC932
3-pin header
JP2
Battery Socket
Battery holder
BT1
CD-ROM audio
4-pin header, key 2
J15
IDE drives
40-pin headers, key
20
J14 (primary), J16 (secondary)
Diskette drive
34-pin header
J13
Headphone board
5-pin 2mm connector J24
Internal speakers
2-pin header
J23 (L), J22 (R)
Second fan
4-pin header, key 2
J21
Reset (NA)
2-pin header
J19
Button board
5-pin header
J25
Power supply
12-pin ATPWR
header
J18
privacy statement
legal notices
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Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
Jumpers & Switches
|
Product Description | Troubleshooting | Illustrated Parts |
Removal & Replacement
| Specifications | Connector Pins | Power Cord Requirements
Jumper and Switch Information
This section contains jumper and switch information for hard drives, CD
Drives, and DVD drives.
3.2-GB IDE Hard Drive Jumper Settings
Back to Top
4.0-GB IDE Hard Drive Jumper Settings
Back to Top
6.0-GB IDE Hard Drive Jumper Settings
Back to Top
8.0-GB IDE Hard Drive Jumper Settings
Back to Top
32X CD Drive Jumper Settings
Back to Top
Digital Versatile Diskette Jumper Settings
Back to Top
privacy statement
legal notices
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Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
|
Jumpers & Switches
Product Description | Troubleshooting | Illustrated Parts |
Removal & Replacement
| Specifications | Connector Pins | Power Cord Requirements
Specifications
This section provides physical, environmental and
performance specifications for the Compaq 2250, 2510,
2410 ES and 4240 ES Series of Personal Computers.
Model: 4240 ES
System
Video Memory
System
Interrupts
System I/O
System DMA
Power Supply
Model: 2254,
2255, 2510,
2410 ES
System
Video Memory
System
Interrupts
System IO
System Memory
System DMA
Power Supply
Mass Storage
Diskette Drive
3.2-GB Hard
Drive
4.0-GB Hard
Drive
6.0-GB Hard
Drive
8.0-GB Hard
Drive
CD Drive
DVD Drives
Communication
Modem (56Kflex)
Modem (33.6
Kbps)
System Specifications
Models: 4240 ES, 2250 Series, 2410 ES, 2510
System Specifications
U. S.
Metric
Height
5.23 in
13.3 cm
Depth
17.80 in
45.2 cm
Width
15.76 in
40.03 cm
Weight
22 lbs.
9.99 kg
Gross Shipping Weight
31.20 lbs.
14.17 kg
Nominal Line Voltage
180 to 264 VAC
180 to 264 VAC
Range Line Voltage
90 to 132 VAC
180 to 264 VAC
Line Frequency
47 to 63 Hz
47 to 63 Hz
Input Current
5.2 at 90 VAC
3.6 at 180 VAC
Dimensions
Input Requirements
Power (watts)
Steady State - 4240 ES Series
- 2254, 2255, 2510, 2410 ES
Series,
110 Watt
75 Watt
Environmental Requirements
Temperature
Operating
50° to 95° F
10° to 35° C
Shipping
-4° to 140° F
-20° to 60° C
Operating
8% to 90%
8% to 90%
Non-operating
5% to 95%
5% to 95%
Operating
10,000 ft
3048 m
Non-operating
30,000 ft
9144 m
Humidity (non-condensing)
Maximum Altitude (unpressurized)
Back to Top
System Video Memory
Model: 4240 ES
Video Memory
Resolution
Colors
Vertical Refresh (Hz)
1280 × 1024
256
75
800 × 600 (Default)
64K
75
640 × 480
64K
75
1024 × 768
256
75
800 × 600
256
75
640 × 480
256
75
Back to Top
System Interrupts
Model: 4240 ES
System Interrupts
Hardware IRQ
System Function
IRQ 0
Refresh Timer
IRQ 1
Keyboard
IRQ 2
Interrupt Controller Cascade
IRQ 3
Modem (COM 2) shared data/fax
IRQ 4
Serial Port (COM 1)
IRQ 5
System Audio*
IRQ 6
Diskette Drive
IRQ 7
Parallel Port (LPT 1)*
IRQ 8
Real-Time Clock
IRQ 9
Available
IRQ 10
ISDN Modem if present*
Hardware IRQ
System Function
IRQ 11
PCI Bus shared with Video, USB, DVD
IRQ 12
Mouse
IRQ 13
Numeric Coprocessor
IRQ 14
Disk Drive (Primary)
IRQ 15
Disk Drive (Secondary)
*Default Configuration; Other Configurations are the following:
Modem - IRQ 4, 10, 11, none
Parallel Port - IRQ 3, 4, 5, 9, 10, none
System Audio - IRQ 7, 9, 10, none
Serial Port - IRQ 3, 5, 7, 9, 10, 12, none
Back to Top
System I/O
Model: 4240 ES
System I/O
I/O Address (Hex)
System Function (Shipping Configuration)
000 - 00F
DMA Controller # 1
010 - 01F
Unused
020
Interrupt Controller # 1 Control Register
021
Interrupt Controller #1 Mask Register
022 - 03D
Interrupt Controller Aliases
040 - 043
Counter/Timer
044 - 04F
Unused
050-053
Counter/Timer Aliases
053-05F
Unused
060
Keyboard Controller Data Register
061
Port B: SERR/IOCHK NMI, Speaker Refresh
062 - 063
Unused
064
Keyboard Controller Command/Status Register
065 - 06F
Unused
070 - 071
NMI Enable/Real-Time Clock
072
RTC Extended Index
073
RTC Extended Data
074-07F
Unused
080 - 08F
DMA Page Registers
090 - 091
Unused
092
Port 92 (fast reset and A20 gate)
093 - 09F
Unused
0A0 - 0A1
Interrupt Controller # 2
0B2
APM Control
0B3
APM Status
0B4-0BF
Unused
0C0 - 0DF
DMA Controller # 2
I/O Address (Hex)
System Function (Shipping Configuration)
0E2 - 0E3
DDC2 Registers
0E4 - 0E5
Master I2C Interface
0EA- 0EB
Ultra I/O Indexed Configuration Registers
0EC- 0EF
Modem Configuration
0EE - 0EF
483 Fast A20/Fast Reset
0F0 - 0F1
Coprocessor Busy Clear/Reset
0F2 - 0F8
Unused
OFA
Unused
0FC-0FF
Unused
100 - 101
Unused
102
Video Controller: POS 102 Register
103-12F
Unused
132 - 16F
Unused
170 - 177
Secondary IDE Controller (CD Drive)
178 - 1EF
Unused
1F0 - 1F7
Primary IDE Controller (Hard Drive)
1F8 - 200
Unused
201
Joystick (Decode in ES 1869)
202 - 21F
Unused
220 - 22F
Entertainment Audio
230 - 25F
Unused
260 - 263
Reserved-Modem use during POST
264 - 277
Unused
278 - 27F
Reserved Parallel Port (LPT 2)
280 - 2E7
Unused
2E8 - 2EF
Reserved Serial Port (COM 4)
2F0 - 2F7
Unused
2F8 - 2FF
Modem (COM 2)
330 - 331
MPU-401 (Decode in ES 1869)
332 - 36F
Unused
370 - 377
Reserved-Diskette Drive Controller 2 (Used for SIO lock/unlock)
378 - 37F
Parallel Port (LPT 1)
380 - 387
Unused
388 - 38B
FM Synthesizer - ES 1869
38C - 3B3
Unused
3B4 - 3B5
Video Controller: Monochrome
3B6 - 3B9
Unused
3BA
Video Controller: Monochrome
3BB
Unused
3BC -3BF
Reserved-Parallel Port
3C0 -3CF
Video Controller: VGA Registers
3D0 - 3D3
Unused
3D4 - 3D5
Video Controller: Color
I/O Address (Hex)
System Function (Shipping Configuration)
3D6 - 3D9
Unused
3DA
Video Controller: Color
3DB - 3E7
Unused
3E8 - 3EF
Reserved: Serial Port (COM 3)
3F0 - 3F7
Diskette Controller (Primary)
3F6 - 3F7
IDE Interface (Hard disk and CD or DVD Drive)
3F8 - 3FF
Serial Port (COM 1)
4D0
Interrupt Controller 1 Edge/Level Control
4D1
Interrupt Controller 2 Edge/Level Control
4D2 - 677
Unused
678 - 67A
Parallel Port ECP Mode
778 - 77A
Parallel Port ECP Mode
CF8
PCI Configuration Index (32 bit I/O only)
CF9
Reset Control
CFC - CFF
PCI Configuration Data
46E8
Video Controller: Adapter Sleep
Back to Top
System Memory
Model: 4240 ES
System Memory
Size
Memory Address
System Function
640 K
00000000 - 0009FFFF
Base Memory
128 K
000A0000 - 000BFFFF
Video Memory
32 K
000C0000 - 000C7FFF
Video ROM
32 K
000C8000 - 000CFFFF
Legacy USB Device Header (when legacy support
enabled)
48 K
000E0000 - 000EBFFF
Unused (Not available for option cards. May use for
UMBs.)
16 K
000EC000 - 000EFFFF
16-bit cacheable, shadowable, read-only memory. Not
available for option cards.
64 K
000F0000 - 000FFFFF
System BIOS ROM shadow image
15 M
00100000 - 00FFFFFF
Standard Extended Memory
64 M
01000000 - 04FFFFFF
Rest of Extended Memory
60 M
05000000 - 07FFFFFF
Unused
512 K
08000000 - 0807FFFF
Standard Direct Video Memory
512 K
08080000 - 080FFFFF
Optional Direct Video Memory
1919 M
08100000 - 7FFFFFFF
Unused
16 M
80000000 - 80FFFFFF
Memory mapped I/O devices
~2000
M
81000000 - FDFDFFFF
Unused-System ROM aliases
128 K
FDFE0000 - FDFFFFFF
System ROM (alias)
~32 M
FE000000 - FFFDFFFF
Unused
128 K
FFFE0000 - FFFFFFFF
System BIOS ROM
Back to Top
System DMA
Model: 4240 ES
System DMA
Hardware
System Function (Default)
Alternate Mappings
DMA 0
ECP Parallel
1, 2, none
DMA 1
Entertainment Audio
0, 3, none
DMA 2
Diskette Drive
None
DMA 3
Entertainment Audio
0, 1, none
DMA 4
Internally used for cascading
DMA 5
Available
DMA 6
Available
DMA 7
Available
Back to Top
Power Supply
Model: 4240 ES
Power Supply
U. S.
Metric
Nominal Line Voltage
100 to 120 VAC
220 to 240 VAC
Range Input Line
90 to 132 VAC
180 to 264 VAC
Frequency Range
47 to 63 Hz
47 to 63 Hz
Power Factor
0.6
0.6
Input Power
280 Watts
280 Watts
Input Current
5.2 at 90 VAC
3.6 at 180 VAC
Inrush Current
80 A at 132 VAC
(cold start)
80 A at 264 VAC
(cold start)
Holdup Time
16 ms from zero crossing at
120 VAC
16 ms from zero crossing
at 240 VAC
Full Output Rating
To 122° F and 5,000 ft
To 90° F and 10,000 ft
(derate linearly)
To 50° C and 1524 m
To 32° C and 3048 m
(derate linearly)
Minimum Load
3.0 A on + 5.0 V output
0.04 A on 12 V output
3.0 A on + 5.0 V output;
0.04 A on 12 V output
Input Specifications
General Specifications
Ambient Temperature Range
Operating
50° to 122° F
10° to 50° C
Storage
-40° to 151° F
-40° to 66° C
Dielectric Voltage Withstand
Input to Ground
Safety Standard
2500 VAC/1 second
UL 1950; CSA 22.2 #950 or CSA 22.2 #234; TUV/VDE
EN 60 950 (VDE0805/11.91); EMKO-TSE (74-SEC)
207/93
Input Transient Susceptibility
Common and
Differential Mode
(superimposed on AC
line)
2500 V, 1 µs, damped sinusoidal
600 V, 10 µs pulse
Differential Mode
20% step change in AC input voltage
privacy statement
legal notices
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Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
|
Jumpers & Switches
Product Description | Troubleshooting | Illustrated Parts |
Removal & Replacement
| Specifications | Connector Pins | Power Cord Requirements
System Video Memory
Models: 2250 Series, 2410 ES, 2510
Video Memory
Resolution
Colors
Vertical Refresh (Hz)
1280 × 1024*
256
1024 × 768
64K
75
800 × 600 (Default)
64K
75
640 × 480
64K
75
1024 × 768
256
75
800 × 600
256
75
640 × 480
256
75
*The 2254, 2255, 2510, 2410 ES Series Series high resolution of 1280 × 1024 × 256 can
only be achieved if the monitor supports this resolution.
Back to Top
System DMA
Models: 2250 Series, 2410 ES, 2510
System DMA
Hardware
System Function (Default)
Alternate Mappings
DMA 0
Available
DMA 1
Entertainment Audio
0, 3, none
DMA 2
Diskette Drive
None
DMA 3
Available
DMA 4
Internally used for cascading
DMA 5
Entertainment Audio
DMA 6
Available
DMA 7
Available
0, 1, none
Back to Top
System Interrupts
Models: 2250 Series, 2410 ES, 2510
System Interrupts
Hardware IRQ
System Function
IRQ 0
Refresh Timer
IRQ 1
Keyboard
IRQ 2
Interrupt Controller Cascade
IRQ 3
Modem (COM 2) shared data/fax
IRQ 4
Serial Port (COM 1)
IRQ 5
System Audio*
IRQ 6
Diskette Drive Controller
IRQ 7
Parallel Port (LPT 1)*
IRQ 8
Real-Time Clock
IRQ 9
USB
IRQ 10
Available
IRQ 11
PCI Interrupt, Video, DVD
IRQ 12
PS/2 Mouse
IRQ 13
Numeric Coprocessor
IRQ 14
Primary IDE Interface
IRQ 15
Secondary IDE Interface
Back to Top
System I/O
Models: 2250 Series, 2410 ES, 2510
System I/O
I/O Address (Hex)
System Function (Shipping Configuration)
0000h - 000Fh
Direct Memory Access (DMA) Controller
0020h - 0021h
Programmable Interrupt Controller
0040h - 0043h
System Timer
0060h - 0060h
Standard 101/102-Key or Microsoft Natural Keyboard
0061h - 0061h
System Speaker
0064h - 0064h
Standard 101/102-Key or Microsoft Natural Keyboard
0070h - 0071h
System CMOS/Real Time Clock
0080h - 0080h
Motherboard Resources
0081h - 008Fh
Direct Memory Access (DMA) Controller
00A0h - 00A1h
Programmable Interrupt Controller
00C0h - 00DFh
Direct Memory Access (DMA) Controller
00ECh - 00EFh
Motherboard Resources
00F0h - 00FFh
Numeric Data Processor
0170h - 0177h
Standard IDE/ESDI Hard Disk Controller
01F0h - 01F7h
Standard IDE/ESDI Hard Disk Controller
0201h - 0201h
Gameport Joystick
0220h - 022Fh
XpressAUDIO 16-bit sound
02F8h - 02FFh
Compaq 336-Dfi, 56K Upgradable Modem
0330h - 0331h
XpressAUDIO 16-bit sound
0376h - 0376h
Standard IDE/ESDI Hard Disk Controller
I/O Address (Hex)
System Function (Shipping Configuration)
0378h - 037Fh
Printer Port (LPT1)
0388h - 038Bh
XpressAUDIO 16-bit sound
03B0h - 03BBh
Cyrix GX
03C0h - 03DFh
Cyrix GX
03F0h - 03F5h
Standard Diskette Drive Controller
03F6h - 03F6h
Standard IDE/ESDI Hard Disk Controller
03F7h - 03F7h
Standard Diskette Drive Controller
03F8h - 03FFh
Communications Port (COM1)
0480 - 048Fh
Motherboard Resources
04D0h - 04D1h
Motherboard Resources
0CF8h - 0CFFh
PCI bus
10ECh - 10EFh
Motherboard Resources
20ECh - 20EFh
Motherboard Resources
3000h - 303Fh
PCI Standard ISA Bridge
30ECh - 30EFh
Motherboard Resources
4000h - 400Fh
Motherboard Resources
40ECh - 40EFh
Motherboard Resources
50ECh - 50EFh
Motherboard Resources
60ECh - 60EFh
Motherboard Resources
70ECh - 70EFh
Motherboard Resources
80ECh - 80EFh
Motherboard Resources
90ECh - 90EFh
Motherboard Resources
A0ECh - A0EFh
Motherboard Resources
B0ECh - B0EFh
Motherboard Resources
C0ECh - C0EFh
Motherboard Resources
D0ECh - D0EFh
Motherboard Resources
E0ECh - E0EFh
Motherboard Resources
F0ECh - F0EFh
Motherboard Resources
Back to Top
System Memory
Models: 2250 Series, 2410 ES, 2510
System Memory
Memory Address
System Function
00000000h - 0009FFFFh
System Board extension for PnP BIOS
000A0000h - 000AFFFFh
Cyrix GX
000C0000h - 000C7FFFh
Cyrix GX
000E0000h - 000FFFFFh
System Board extension for PnP BIOS
00100000h - 00DDFFFFh
System Board extension for PnP BIOS
40000000h - 4FFFFFFFh
Motherboard Resources
FFFC0000h - FFFFFFFFh
Motherboard Resources
Back to Top
Power Supply
Models: 2250 Series, 2410 ES, 2510
Power Supply
U. S.
Metric
Input Specifications
Nominal Line Voltage
180 to 264 VAC
180 to 264 VAC
Range Input Line
90 to 132 VAC
90 to 132 VAC
Frequency Range
47 to 63 Hz
47 to 63 Hz
Power Factor
0.6
0.6
Input Power
280 Watts
280 Watts
Input Current
3.0 at 90 VAC
3.0 at 180 VAC
Inrush Current
60 A at 132 VAC (cold start)
60 A at 264 VAC (cold start)
Holdup Time
16 ms from zero crossing at
120 VAC
16 ms from zero crossing at 240
VAC
General Specifications
Full Output Rating
To 122° F and 5,000 ft
To 90° F and 10,000 ft
(derate linearly)
Minimum Load
3.0 A on + 5.0 V output; 0.04
A on 12 V output
Ambient Temperature
Range
Operating
50° to 122° F
10° to 50° C
Storage
-40° to 151° F
-40° to 66° C
Dielectric Voltage
Withstand
Input to Ground
2500 VAC/1 second
Safety Standard
UL 1950; CSA 22.2 #950 or CSA 22.2 #234; TUV/VDE EN 60 950
(VDE0805/11.91); EMKO-TSE (74-SEC) 207/93
Input Transient Susceptibility
Common and Differential Mode
(superimposed on AC line)
2500 V, 1 us, damped sinusoid
600 V, 10 us pulse
Differential Mode
20% step change in AC input voltage
privacy statement
legal notices
http://h18000.www1.hp.com/athome/support/msgs/2000/specs2.html [12/10/2002 9:04:35 AM]
Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
|
Jumpers & Switches
Product Description | Troubleshooting | Illustrated Parts |
Removal & Replacement
| Specifications | Connector Pins | Power Cord Requirements
Diskette Drive Specifications
Diskette Drive
Diskettes
Size (in)
3.5
High Density (MB)
1.44
Low Density (KB)
720
LED
Green
Height
One-third
Bytes per Sector
512
Sectors per Track
High Density
18
Low Density
9
Tracks per Side
High Density
80
Low Density
80
Read/Write Heads
2
Average Seek Time (Mb/s)
Track-to-Track (high/low)
3/3
Average (high/low)
94/94
Settling Time (ms)
15
Latency Average (ms)
100
Back to Top
3.2-GB Hard Drive Specifications
3.2 GB Hard Drive
3.2-GB-3.5"
Compaq Part Number
262477
Formatted Capacity
Physical (MB)
Logical (MB)
3227.1
3227.1
Drive Type
65
Transfer Rate
Media (Mbits/sec)
Interface (Mbytes/sec)
87.8
16.67
Typical Seek Time
(including settling)
Single Track (ms)
Average (ms)
Full Stroke (ms)
2.0
12.0
20.0
Disk Rotational Speed (RPM)
4500
Cylinders
Physical
Logical
5690
6253
Data Heads
Physical
Logical
6
16
Sectors per Track
Physical
Logical
114-234
63
Buffer Size (KB)
128
Back to Top
4.0-GB Hard Drive Specifications
4.0-GB Hard Drive
4.0-GB-3.5"
Compaq Part Number
286118
Formatted Capacity
Physical (MB)
Logical (MB)
4018
4018
Drive Type
65
Transfer Rate
Media (Mbits/sec)
Interface (Mbytes/sec)
87.8
16.67
Typical Seek Time
(including settling)
Single Track (ms)
Average (ms)
Full Stroke (ms)
2.0
12.0
21.0
Disk Rotational Speed (RPM)
4500
Cylinders
Physical
Logical
5690
7787
Data Heads
Physical
Logical
8
16
Sectors per Track
Physical
Logical
114-234
63
Buffer Size (KB)
128
Back to Top
6.0-GB Hard Drive Specifications
6.0-GB Hard Drive
6.0-GB. 5.25"
Compaq Part Number
241139
Formatted Capacity
Physical (MB)
Logical (MB)
6511
6505
Drive Type
65
Transfer Rate
Media (Mbits/sec)
Interface (Mbytes/sec)
Zone 1 - 92.61
Zone 15 - 16.67
Typical Seek Time
(including settling)
Single Track (ms)
Average (ms)
Full Stroke (ms)
3.0
13.0
25.0
Disk Rotational Speed (RPM)
3600
Cylinders
Physical
Logical
8895
13446
Data Heads
Physical
Logical
6
15
Sectors per Track
Physical
Logical
170-288
63
Buffer Size (KB)
512
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8.0-GB Hard Drive Specifications
8.0 GB Hard Drive
8.0-GB-3.5"
Compaq Part Number
286123
Formatted Capacity
Physical (MB)
Logical (MB)
8037.7
8037.7
Drive Type
65
Transfer Rate
Media (Mbits/sec)
Interface (Mbytes/sec)
91.3-141.7
33
Typical Seek Time
(including settling)
Single Track (ms)
Average (ms)
Full Stroke (ms)
2.5
12.0
24.0
Disk Rotational Speed (RPM)
4000
Cylinders
Physical
Logical
11490
15574
Data Heads
Physical
Logical
4
16
Sectors per Track
Physical
Logical
403-261
63
Buffer Size (KB)
128
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32x CD Drive Specifications
32x CD Drive
Applicable Disc
CD-ROM
CD-DA
CD-XA
Photo CD
Cdi
Mode 1 and Mode 2
Mixed Mode, Audio and Data Combined
Ready
Single and Multiple Session
Ready
Block Size
CD-ROM Mode 1
CD-ROM Mode 2
CD-DA
CD-XA
2048 bytes
2340, 2336 bytes
2352 bytes
2328 bytes
Center Hole
15 mm diameter
Diameter
12 cm, 8 cm
Rotational Speed
4200 RPM, 8X spindle speed
Thickness
1.2 mm
Track Pitch
1.6 µm
Laser
Beam Divergence
Output Power
Type
Wave Length
53.5° +/- 1.5°
0.14 mW
Semiconductor laser GaAIAs
780 nm +/- 25 nm
Access Time
Random
Full Stroke
< 100 ms
< 170 ms
Audio Output Level
Line Out
Headphone
0.7 V (RMS) at 47 kW
0.7 V (RMS) at 32 W
Cache Buffer
128 KB
Data Transfer Rate
Sustained
Burst
150 KB/sec (single)
2100 - 4800 KB/sec (8X-16X variable)
16.67 MB/sec
Interface Cable Length (Max)
18 in
Startup Time
Single
Multi-session
< 7 sec
< 30 sec
Stop Time
< 4 sec
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DVD Drive Specifications
DVD Drive
Applicable Disc
DVD-5, DVD-9, DVD-10, DVD-18
CD-ROM
CD-DA
CD-XA
Photo CD
CD-I Ready
CD-Bridge
CD-R
Mode 1 and Mode 2
Audio
Mode 2, Form 1 and 2
Single and Multiple Session
Block Size
CD-ROM Mode 0
CD-ROM Mode 1
CD-ROM Mode 2
DVD
2352 bytes
2352, 2340,2336, 2048 bytes
2352,2340, 2336, 2048 bytes
2048 bytes
Center Hole
15 mm diameter
Diameter
12 cm, 8 cm
Thickness
1.2 mm
Track Pitch
1.6 µm
Laser
Beam Divergence
Output Power
Type
Wave Length
53.5 degrees +/- 1.5 degrees
5 mW
Semiconductor laser GaAIAs
650 nm +/- 25 nm (DVD)
795 nm +/- 25 nm (CD)
Access Time
Random
Full Stroke
DVD
< 150 ms
< 225 ms
Audio Output Level
Line Out
Headphone
1.0 V (RMS) at 47 kW
0.7 V (RMS) at 32 W
Cache Buffer
128 KB
Sustained Data Transfer Rate
150 KB/sec (single, CD-ROM mode)
1200-3000 KB/sec (20× CAV CD-ROM mode)
2760 KB/sec (DVD mode)
Interface Cable Length (Max)
18 in
Startup Time
< 15 sec
Stop Time
< 2 sec
CD
< 100 ms
< 225 ms
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56 K Modem Specifications
Modem 56 Kbps
Maximum Data Speed
(Kbps)
56 Kbps*
Maximum Fax Speed
14.4 Kbps
Data
V.90, K56flex, V.34 (33.6 Kbps), V32terbo (19.2 Kbps), V.32bis
(14.4 Kbps), V.32, V.22bis, V.22, V.21, Bell 212A, Bell 103
Error Correction
V.42bis, V.42, LAPM, and MNP 2-5
Fax
V.17, V.29, V.27ter, V.21 Channel 2, Class 1 command set,
Group III FAX
* Both K56flex and V.90 are designed only to allow faster downloads from K56Flex or V.90compliant digital sources. Maximum achievable download transmission rates are currently
unknown, may not reach 56 Kbps, and will vary with the line condition.
Back to Top
33.6 Kbps Modem Specifications
Modem 33.6 Dfi (upgradable to 56K)
Maximum Data Speed
(Kbps)
33.6 DFi, upgradable to 56K
Maximum Fax Speed
14.4 Kbps
Data
V.34 (33.6 Kbps), V.32terbo (19.2 Kbps), V.32bis (14.4 Kbps),
V.32, V.22bis, V.22, V.21, Bell 212A, Bell 103
Error Correction
V.42bis, V.42, LAPM, and MNP 2-5
Fax
V.17, V.29, V.27ter, V.21 Channel 2, Class 1 command set,
Group III FAX
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http://h18000.www1.hp.com/athome/support/msgs/2000/specs3.html [12/10/2002 9:05:24 AM]
Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
|
Jumpers & Switches
Product Description | Troubleshooting | Illustrated Parts |
Removal & Replacement
| Specifications | Connector Pins | Power Cord Requirements
Connector Pin Assignments
This section contains the connector pin assignments for
the Compaq 2250, 2510, 2410 ES and 4240 ES Series
of Personal Computers.
Parallel
Serial
Universal Serial Bus
(USB)
Keyboard
Mouse
VGA Monitor
MIDI/Joystick
Line-in
Speaker/Headphone
Out
Microphone
Phone Line to Wall
Phone Line to
Phone
CD-Drive Data
Cable
Modem
Parallel Connector
Pin
Signal
Pin
Signal
1
Strobe*
10
Acknowledge*
2
Data Bit 0
11
Busy
3
Data Bit 1
12
Paper Out
4
Data Bit 2
13
Select
5
Data Bit 3
14
Auto Linefeed*
6
Data Bit 4
15
Error*
7
Data Bit 5
16
Initialize Printer*
8
Data Bit 6
17
Select In*
9
Data Bit 7
18-25 Signal Ground
* = Active low
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Serial Connector
Connector
Pin
Signal
1
2
3
4
5
6
7
8
9
Carrier Detect
Receive Data
Transmit Data
Data Terminal Ready
Signal Ground
Data Set Ready
Ready to Send
Clear to Send
Ring Indicator
Universal Serial Bus
Connector
Pin
Signal
1
2
3
4
- Data
+Data
Ground
+5 VDC
Keyboard
Connector
Pin
Signal
1
2
3
4
5
6
Data
Unused
Ground
+5 VDC
Clock
Unused
Mouse
Connector
Pin
Signal
1
2
3
4
5
6
Data
Unused
Ground
+5 VDC
Clock
Unused
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VGA Monitor
Connector
Pin Signal
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Red Analog
Green Analog
Blue Analog
Volume Up
Ground
Ground Analog
Ground Analog
Ground Analog
+5 VDC
Ground
Volume Down
DDC Data
Horizontal Sync
Vertical Sync
DDC Clock
MIDI/Joystick
Connector
Pin Signal
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
+5 VDC
Fire A (1)
X-Axis (1)
GND
GND
Y-Axis (1)
Fire B (1)
+5 VDC
+5 VDC
Fire A (2)
X-Axis (2)
MIDI Out
Y-Axis (2)
Fire B (2)
MIDI In
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Line In
Connector
Connector
Stereo 1/8" Miniphone
Speaker/Headphone Out
Connector
Connector
Stereo 1/8" Miniphone
Microphone
Connector
Connector
Stereo 1/8" Miniphone
Phone Line to Wall Jack
Connector
Pin Signal
1
2
3
4
Unused
Tip
Ring
Unused
Phone Line to Phone
Connector
Pin Signal
1
2
3
4
Unused
Tip
Ring
Unused
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CD Drive Data Cable
Pin
Signal
Pin
Signal
1
RESET
21
DMARK
2
GND
22
GND
3
DD7
23
-DIOW
4
DD8
24
GND
5
DD6
25
-DIOR
6
DD9
26
GND
7
DD5
27
IORDY
8
DD10
28
SPSYNC
9
DD4
29
-DMACK
10
DD11
30
GND
11
DD3
31
INTRQ
12
DD12
32
-IOCS16
13
DD2
33
DA0
14
DD13
34
-PDIA6
15
DD1
35
DA0
16
DD14
36
DAZ
17
DD0
37
-CS1FX
18
DD15
38
-C53FX
19
GND
39
-DASP
20
(KEY)
40
GNP
Internal Fax/Modem
Pin
Signal
Pin
Signal
1
Unused
4
Tip
2
Unused
5
Unused
3
Ring
6
Unused
privacy statement
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http://h18000.www1.hp.com/athome/support/msgs/2000/pins.html [12/10/2002 9:05:57 AM]
Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States
December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
Home |
Preface
Jumpers & Switches
|
Product Description | Troubleshooting | Illustrated Parts |
Removal & Replacement
| Specifications | Connector Pins | Power Cord Requirements
Power Cord Set Requirements
The voltage select switch feature on the computer allows it to operate from
any line voltage between 120 or 240 volts AC.
The power cord set (flexible cord and wall plug) sent with the computer meets
the requirements for use in the country where the computer was purchased.
Power cord sets for use in other countries must meet the requirements of the
country where the computer is used. For more information on power cord set
requirements, contact a Compaq authorized dealer, reseller, or service
provider.
General Requirements
The requirements listed below are applicable to all countries:
1. The length of the power cord set must be at least 6.00 feet (1.8 m) and a
maximum of 9.75 feet (3.0 m).
2. All power cord sets must be approved by an acceptable accredited agency
responsible for evaluation in the country where the power cord set will be
used.
3. The power cord set must have a minimum current capacity of 10A and a
nominal voltage rating of 125 or 250 volts AC, as required by each country's
power system.
4. The appliance coupler must meet the mechanical configuration of an EN 60
320/IEC 320 Standard Sheet C13 connector, for mating with appliance inlet
on the Switch Box.
Country-Specific Requirements
Power Cord Set Requirements by
Country
Country
Accredited
Agency
Applicable
Note
Numbers
Australia
EANSW
1
Austria
OVE
1
Belgium
CEBC
1
Canada
CSA
2
Denmark
DEMKO
1
Finland
SETI
1
France
UTE
1
Germany
VDE
1
Italy
IMQ
1
Japan
JIS
3
Norway
NEMKO
1
Sweden
SEMKO
1
Switzerland
SEV
1
United
Kingdom
BSI
1
United
States
UL
2
NOTES:
1. The flexible cord must be <HAR> Type HO3VV-F, 3-conductor, 1.0 mm2
conductor size. Power cord set fittings (appliance coupler and wall plug) must
bear the certification mark of the agency responsible for evaluation in the
country where it will be used.
2. The flexible cord must be Type SJT-2 or equivalent, No. 18 AWG, 3conductor. The wall plug must be a two-pole grounding type with a NEMA 515P (15A, 125V) or NEMA 6-15P (15A, 250V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a "T" mark
and registration number in accordance with the Japanese Dentori Law.
Flexible cord must be Type VCT or VCTF, 3-conductor, 0.75mm2 conductor
size. The wall plug must be a two-pole type with a Japanese Industrial
Standard C8303 (15A, 125V) configuration.
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