VeriFone Omni3750 Installation guide

OMNI 3750 Manual
Revised 02/21/2005
Table Of Contents
1. GENERAL INFORMATION .. 4
1.1 MAIN FEATURES OF THE SYSTEM ...................................................... 4
1.2 HOW TO USE THIS MANUAL............................................................... 4
1.3 WHAT TO DO IF YOU ENCOUNTER AN ISSUE..................................... 4
1.4 QUICK REFERENCE GUIDE .................................................................. 5
1.5 GLOSSARY OF TERMS USED IN THIS MANUAL .................................. 6
1.6 DESCRIPTION OF THE EQUIPMENT ..................................................... 8
1.7 SPECIAL KEYS ..................................................................................... 8
1.8 PASSWORDS....................................................................................... 10
2. POS DEVICE FUNCTIONALITY
DESCRIPTION ........................... 11
2.1 PASSWORDS - DESCRIPTION OF DIFFERENT PASSWORDS PROFILES AND
FUNCTIONS .............................................................................................. 11
2.2 DOWNLOADING SOFTWARE .............................................................. 11
2.3 DESCRIPTION OF MANAGER PASSWORD SPECIFIC FUNCTIONS........ 11
2.4 DESCRIPTION OF END OF DAY SETTLEMENT PROCESS.................... 12
2.5 PRODUCT CODES AND LABEL DESCRIPTION .................................... 12
2.6 MANUAL AUTHORIZATION ............................................................... 14
3. STEP BY STEP DAILY
TRANSACTION PROCESSING
GUIDE.......................................... 15
3.1 SALES TRANSACTIONS ...................................................................... 15
3.2 CREDIT NOTES .................................................................................. 22
Shell Aviation
3.3 POST AUTHORIZATION OF A TRANSACTION .................................... 28
3.4 CASH SALES ...................................................................................... 34
3.5 VOIDING A TRANSACTION ................................................................ 38
3.6 REPRINTING A TRANSACTION .......................................................... 41
3.7 PRE AUTHORIZATION OF A TRANSACTION ...................................... 44
4. SETTLEMENT........................ 48
4.1 HOW TO DO AN END OF DAY SETTLEMENT .................................... 48
5. CONFIGURING THE POS
DEVICE - MANAGER MENUS 52
5.1 DESCRIPTION OF THE MENUS AND POSSIBLE CONFIGURABLE PARAMETERS
ON THE DEVICE ...................................................................................... 52
5.1 CONFIGURING YOUR LOCATION DETAILS ........................................ 59
5.2 SETTING PRICES OF PRODUCTS ........................................................ 62
5.3 SETTING TAXES AND CHARGES........................................................ 64
5.4 SETTING AUTHORIZED PRODUCTS .................................................... 68
5.5 SETTING PHONE NUMBERS FOR AUTHORIZATION AND SETTLEMENT70
5.6 SETTING THE CLOCK ........................................................................ 72
5.7 PRINTING ALL THE MENUS .............................................................. 74
5.8 UPDATE MENU .................................................................................. 74
6. REPORTS ................................ 75
6.1 PRINTING POS REPORTS ................................................................... 75
7. PRODUCT CODES................. 77
7.1 PRINTING THE PRODUCT CODES MENU ........................................... 77
8. TROUBLESHOOTING.......... 78
2
8.1 TROUBLESHOOTING .......................................................................... 78
9. CASE SCENARIOS................ 80
9.1 CHANGING LOCATION VAT NUMBER .............................................. 80
9.2 CHANGING PRICE - JET A1................................................................ 82
9.3 CHANGING TAX/CHARGES - VAT-JET <= 2300 LT, AIRFIELD FEE, JET A1
................................................................................................................ 84
9.4 SETTING UP CUSTOM PRODUCT CODE 51 ........................................ 90
9.5 CHANGING CLOCK ............................................................................ 92
10. UNITS OF MEASURE
CONVERSIONS.......................... 95
Shell Aviation
3
1. General Information
All numbers and amounts shown in this manual are
representational only. Real values should be used.
1.1 Main Features Of The System
Features of this system include:
•
•
•
•
•
•
Electronic approval for credit cards
Detailed, legible receipts and reports
Complete electronic processing of aviation credit cards
Automated cash-sale processing
Invoice reprint capability
Easy-to-understand prompts to guide transaction input
1.2 How To Use This Manual
This manual is designed as a self-study guide and reference manual.
Employees should take time to read this manual carefully in order to
understand completely how to use the OMNI 3750 Point-Of-Sale
(POS) terminal. This machine offers a very user-friendly, menudriven program to allow for easier processing with the minimum
number of steps. The manual should be kept close to the POS so
that it can be referred to quickly. This manual contains answers to
the most often-asked questions. If it does not have a particular
answer, Shell Aviation POS Support is available 24 hours/day,
seven days/week at 800 7671 9820.
1.3 What To Do If You Encounter An Issue
Follow these steps if you encounter a problem using the POS:
1. Locate the transaction, operation, or function you are attempting
to perform in this manual. Follow through the instructions to ensure
that you are providing the POS with all required and correct
information.
2. Check with your manager and fellow employees to see whether
they have experienced the same problem and, if so, how they
resolved it.
3. Call Shell Aviation POS Support at 800 7671 9820 (have your
11-digit Terminal ID available and the details of your problem).
For information related to customization of the POS, refer to the
Configuring The POS Device - Manager Menus section.
Shell Aviation
4
1.4 Quick Reference Guide
This page may be photocopied and the copy kept separate from the
manual to be used for faster reference. You should fill in any
custom product codes that have been programmed. This guide will
be most useful and easily understood after all training materials
provided have been reviewed.
Shell Terminal ID: __________________
Custom Product Codes:
51:
52:
53:
54:
55:
The following cards will be accepted through the POS:
•
•
•
Transaction
Use Keys
Function
Cash Sale
[Cash]
Used to generate a receipt
for a cash purchase.
Credit
[Credit]
Used to refund a
cardholder for goods
and/or services.
Post
Authorization
[Post Auth]
Used to charge a
cardholder for goods
and/or services when an
approval code has been
obtained over the phone.
Pre
Authorization
[More],
[Pre Auth]
Used to obtain a reference
number on a Shell
Aviation or Contract Fuel
card prior to purchases of
goods and/or services.
Reports
[More],
[More],
[Reports]
Used to reprint the batch
review by invoice, review
by product, balance, or
settlement of the current
batch or any of the three
(3) most recently settled
batches.
Shell Aviation
Shell Contract Fuel
Shell Carnet
Shell Aviation
5
Transaction
Use Keys
Function
Reprint
[More],
[Reprint]
Used to reprint an invoice
from the current batch or
any of the three (3) most
recently settled batches.
Sale
Void
[Sale] or
Swipe Card
Used to charge a
cardholder for goods
and/or services.
[More],
[Void]
Used to remove an
invoice from the current
batch.
BATCH REVIEW BY INVOICE - A printout of all transactions in
the current batch showing card type and invoice total. A voided
transaction will not have an amount listed.
BATCH REVIEW BY PRODUCT - A printout of all transactions in
the current batch showing product code description, quantity, and
invoice total.
BATCH SETTLEMENT - A printout of the electronic transmittal of
the current batch to the processing center.
CASH SALE - A charge for purchases when cash is used as
payment.
CHARACTER - A number, letter, or symbol that may be entered
into the POS.
1.5 Glossary Of Terms Used In This Manual
ALPHA KEY - Used to convert numbers into letters. Push the key
on which the letter you wish to use is located, then push [Alpha]
until the desired letter appears.
CLEAR KEY - Used to exit the transaction, operation, or function
that is currently being performed.
CREDIT - Used to refund a credit card charge. If a transaction in
the current batch needs to be cancelled, see VOID.
BACKSPACE KEY - Used to erase the last character entered.
BATCH - A series of transactions entered into the POS that are
stored until the information is electronically transmitted to the
processing center.
BATCH BALANCE - A printout of totals by card type for all
transactions in the current batch.
Shell Aviation
CREDIT CARD SALE - MANUAL ENTRY - A charge to a credit
card for which the account information is keyed into the POS
manually.
CREDIT CARD SALE - SWIPED ENTRY - A charge to a credit
card for which the card is swiped through the POS and the account
information is read from the magnetic stripe.
6
CUSTOM PRODUCT CODES - Codes 51-55 are designed to
accommodate products and services not included in the master Shell
product code list. Custom codes are for receipt purposes only and
not for billing purposes.
DATA CAPTURE - Process of storing transactions in the POS until
they are transmitted to the processing center.
ENTER KEY - Used to indicate that the entry is complete or should
be null on any given transaction, operation, or function.
MANAGER KEY - Accesses menus that store information on fuel
prices, taxes/charges, location information, and additional
information that is utilized in the daily operation of the POS.
OMNI 3750 - VeriFone POS device used for electronic approval
and data capture.
PAPER TICKET - A document including the information necessary
to charge a credit card other than through the POS, either completed
by hand or using an imprinter.
POST AUTHORIZATION - A manual credit card sale entered into
the POS after a valid approval code has been obtained over the
phone.
PRICE TABLE - Stores fuel prices. These are stored as items 1-9 in
the Price Table in the Price Menu.
PRODUCT TABLE - Provides information on specific tax/charges
and what product or service they are associated with.
QUERY - Tax/charge setting to determine whether a tax/charge is
applied during a transaction.
REPORTS - Function to print past batch reviews, balances, or
settlement receipts. Up to three (3) previous batch reviews,
balances, or settlement receipts can be retrieved.
REPRINT - Prints a copy of an invoice from the current batch or
any of the three (3) most recently settled batches.
SALE - A charge to a credit card.
PASSWORD - Used to access various transactions, operations, or
functions. Passwords can vary from three (3) to eight (8)
alphanumeric characters. Password protection helps eliminate
unauthorized persons from accessing certain items in the POS.
SWIPE - Process of inserting a credit card into the POS card reader
with the magnetic stripe facing down and to the inside, then pulling
down from the top to the bottom of the card reader. This allows the
POS to read the information stored on the card.
POS - Point Of Sale
TAX/CHARGE TABLE - Provides information on specific
tax/charges, their rate type, what they apply to, and whether they
will always apply, query, or never apply during a transaction.
Shell Aviation
7
VOID - Cancellation of a transaction in the current batch. If you
need to refund a credit card, see CREDIT.
1.6 Description Of The Equipment
The OMNI 3750 is programmed to provide you with an electronicapproval and data-capture system. The Shell overlay and product
codes receipt will serve as a quick guide to operations. For detailed
instructions on how to use the POS, refer to the various sections of
this manual. The following is a summary of important features of the
POS that are utilized with this software.
1.7 Special Keys
[Back]: Accesses the previous screen.
[More]: Accesses the next screen.
[Exit]: Exits the current screen.
[Feed]: Feeds the paper through.
Display: Guides you through each type of transaction, operation, or
function. By following the prompts and watching for error
messages, you should have no difficulty in operating the POS. If
you encounter an error message that you do not understand, and that
is not located in this manual, call Shell Aviation POS Support at 800
7671 9820.
Phone Port: There is one (1) analog phone port on the POS used to
dial out for authorization and settlement.
External PIN Pad Port: There is one (1) external PIN Pad port on
the POS used for entering PINs.
Shell Aviation
8
Diagram 1.2 OMNI 3750
Diagram 1.1 OMNI 3750
Note: All pictures provided in this section have been reproduced from the
VeriFone OMNI 3750 Installation Guide
Note: All pictures provided in this section have been reproduced from the
VeriFone OMNI 3750 Installation Guide.
Shell Aviation
9
1.8 Passwords
Passwords are used with the OMNI 3750 to eliminate unauthorized
access to restricted transactions, operations, and functions. There
are three levels of password protection - Operator, Manager, and
System.
The Operator and Manager passwords should be
maintained by the manager. The System password is maintained by
Shell Aviation POS Support.
Passwords may be any combination of numbers and letters up to
eight (8) characters. Letters are entered using the [Alpha] key as
described in both the Glossary Of Terms and Equipment sections.
Following are examples of valid passwords:
12345678
HELLO
A1B2C3
1AB
You should avoid passwords that might be obvious to any nonemployees such as location name, city, etc.
Passwords should be changed periodically to maintain security, as
well as any time an employee leaves the company.
When passwords are being entered into the POS, an asterisk (*) is
displayed in place of each character for security purposes.
Shell Aviation
10
2.3 Description Of Manager Password Specific Functions
2.
POS
Description
Device
Functionality
2.1 Passwords - Description Of Different Passwords
Profiles And Functions
The software has three levels of passwords, each password
containing three (3) to eight (8) alphanumeric characters.
Manager - This gives access to the Location, Price, Tax/Charges,
Phone, and Clock menus. This also allows changing of the Manager
and Operator Passwords.
Operator - This gives access to Credit, Post Authorization, Void, Pre
Authorization, and Settlement functions.
System - This is known only by Shell Aviation POS Support staff
and allows access to system information.
The following functions should be accessible only with the Manager
Password. Access to these functions is initiated by pushing
[Manager].
1.
Location Menu: Used to store the following fields:
•
•
•
•
•
•
•
•
•
•
•
•
•
2.2 Downloading Software
Please contact Shell Aviation POS Support at 800 7671 9820 for
assistance with downloads.
•
Shell Aviation
Five-digit Location ID
11-digit Terminal ID
Five-digit Carnet ID
VAT Number
Location Name
Location Address 1
Location Address 2
Location City
Location Country
Location Postal Code
Location Phone Number
Custom Ticket Messages
Policy Table
ƒ Shell Aviation
ƒ Shell Carnet
ƒ Manual Entry Prompts
ƒ Contract Fuel
ƒ Operator ID
ƒ Pre Auth
ƒ Charter Market
Batch Number
11
•
•
•
•
•
2.
3.
4.
5.
6.
Invoice Number
Operator Password
Manager Password
Operator IDs
Software Version
3.
Batch Balance: A printout of totals by card type for all
transactions in the current batch.
4.
Batch Settlement: A printout of the electronic transmittal of
the current batch to the processing center.
Price Menu: Used to store fuel prices, charter market
threshold, and units of measure.
Tax/Charges Menu: Used to store tax/charges information.
Product Codes Menu: Used to store product code status,
price format, and contract status.
Phone Menu: Used to store phone numbers that the POS
dials and the data transmission (baud) rate.
Note: DO NOT alter items other than Dial Prefix unless
directed to do so by Shell Aviation POS Support.
Clock Menu: Used to store time and date information.
2.5 Product Codes And Label Description
2.4 Description Of End Of Day Settlement Process
FUEL
01: Jet A Fuel
02: Jet A Fuel W/ Add
03: Jet Fuel JP-8
04: Jet A1
05: Jet A1 AL 48
06: Shell AeroJet
07: Avgas 100LL
08: Avgas 80LL
09: Other Fuel
OIL/ADDITIVES
10: Fuel Additive
11: Oil
12: A/S TEO
13: A/S PEO
14. A/S Fluids
15: A/S Greases
Settlement is used to electronically transmit the current batch
information to the processing center. This process involves printing
the following:
1.
Batch Review By Invoice: A printout of all transactions in
the current batch showing card type and invoice total. A
voided transaction will not have an amount listed.
2.
Batch Review By Invoice: A printout of all transactions in
the current batch showing product code description, quantity,
and invoice total.
Shell Aviation
12
OTHER:
16: APU
17: GPU
18: Maintenance
19: Aircraft Cleaning
20: Tie Down
21: Pilot Supplies
22: Catering
23: Charter
24: LAV
25: De-Icing
26: Flight Instruction
27: Flt. Plan/Weather
28: Hangar Rental
29: Aircraft Rental
30: Car Rental
31: Dry Cleaning
32: Fees
33: Ground Handling Fee
34: Transportation Fee
35: Misc. Service Fee
36: Standard Charge Fee
37: Refuelling/Defuelling
38: Miscellaneous
51-55: Custom
Shell Aviation
13
2.6 Manual Authorization
Card Center Phone Numbers
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Card Center
Merchant #
Phone
Shell Aviation
800 7671 9820
Shell Contract Fuel
800 7671 9820
Shell Carnet
800 7671 9820
Shell Aviation
14
3. Step By Step Daily Transaction
Processing Guide
If ‘Operator ID’ is ‘On’, the POS prompts for the Operator ID.
2.
If [Sale] is pushed, swipe the Card or enter the Card
Number, then push [Enter].
Sale
3.1 Sales Transactions
F1
IDLE PROMPT
Swipe Card Or Enter
Card Number
F2
->
F3
F4
3.
If the Card Number is entered manually, the POS prompts
for the Expiration Date. Enter the Expiration Date, then push
[Enter].
Shell Aviation
Sale
F1
Enter Exp. Date
F2
(MMYY)
F3
->
1.
F4
To begin a Sale, swipe the Card or push [Sale].
Shell Aviation
15
If ‘Manual Entry Prompts’ is ‘On’, the POS prompts for the
Invoice Number and Invoice Date.
4.
Shell Aviation
Sale
Choose the Flight Type.
Shell Aviation
Sale
F1
Choose Flight Type
Enter Product Code
F2
->
F3
F4
F2
INT
F3
DOM
F4
If a Product Code is 'Off' in the Product Codes Menu, the POS
will display 'Inactive Product Code'.
6.
Enter the Quantity (if applicable), then push [Enter].
If a Shell Aviation or Contract Fuel Card is swiped or entered
and ‘Pre Auth’ is ‘On’, the POS prompts for the Reference
Number.
5.
F1
Shell Aviation
Sale
Jet A1
Enter a Product Code, then push [Enter].
F1
F2
Enter Quantity
F3
->
F4
7.
Shell Aviation
The POS will use the programmed Price if there is one.
enter the Price, then push [Enter].
If not,
16
8.
Push [Yes] to accept or [No] to decline the Subtotal.
This
Shell Aviation
amount does not include Taxes/Charges or Subtotals for other
Sale
Product Codes.
F1
Jet A1
Shell Aviation
Sale
F1
Jet A1
F2
Apply (Tax/Charge)?
F2
Subtotal €1000.00?
Yes
No
9.
F3
The
POS
uses
the
Yes
F3
No
F4
programmed
amount
to
calculate
Tax/Charge, then prompts for the next Associated Tax/Charge
F4
(prompts are repeated for all Associated Taxes/Charges).
If the Product Code has Associated Taxes/Charges listed in the
10.
The POS prompts for the next Product Code (return to Step 5).
Tax/Charges Table, the POS will either calculate the
11.
When ONLY [Enter] is pushed at Step 5, the POS prompts for
Product Table and the Taxes/Charges are programmed in the
Tax/Charge automatically or prompt ‘Apply (Tax/Charge
Type)?'. Push [Yes] or [No] to apply or not apply the
Tax/Charge.
Shell Aviation
confirmation of the Total Sale Amount. Push [Yes] to accept or
[No] to decline the Total.
17
Shell Aviation
12.
Shell Aviation
Sale
F1
Sale
Total €1000.00?
F2
Enter PIN
F2
Yes
F3
->
F3
No
F4
F4
Enter the Tail Number (if applicable), then push [Enter].
14.
Approval Code.
F1
Push [Yes] to accept the Sale and print the
Enter Tail Number
F2
->
F3
Approved
(NNNNNN)
F1
Accept?
F4
13.
The POS dials for approval. If approved, the POS displays the
location receipt, or [No] to cancel.
Shell Aviation
Sale
F1
Enter the PIN (if applicable), then push [Enter].
15.
Shell Aviation
F2
Yes
F3
No
F4
Push any key to print the customer receipt.
If [Clear] is pushed at any time, the POS prompts to ‘Cancel?’.
Push [Yes] to cancel or [No] to continue.
18
The following pages show examples of Sale receipts for Shell
Aviation, Shell Contract Fuel, and Shell Carnet.
Shell Aviation
19
Shell Aviation
20
Shell Aviation
21
If ‘Operator ID’ is ‘On’, the POS prompts for the Operator ID.
3.2 Credit Notes
2.
IDLE PROMPT
Enter the Operator Password, then push [Enter].
Enter Operator
Password
F1
->
F2
F3
F4
3.
Swipe the Card or enter the Card Number, then push [Enter].
Credit
F1
Swipe Card Or Enter
Note: Processing a Credit creates a refund on a Card. To place a
charge on a Card, see Sale (Section 3.1).
1.
Card Number
F2
->
F3
F4
To begin a Credit, push [Credit].
Shell Aviation
22
4.
If the Card Number is entered manually, the POS prompts
for the Expiration Date. Enter the Expiration Date, then push
6.
Enter a Product Code, then push [Enter].
[Enter].
Shell Aviation
Shell Aviation
Credit
F1
Credit
F2
Enter Exp. Date
(MMYY)
Enter Product Code
F2
->
F3
F3
F4
->
F4
If ‘Manual Entry Prompts’ is ‘On’, the POS prompts for the
Invoice Number and Invoice Date.
5.
F1
If a Product Code is 'Off' in the Product Codes Menu, the POS
will display 'Inactive Product Code'.
7.
Enter the Quantity (if applicable), then push [Enter].
Choose the Flight Type.
Shell Aviation
Credit
Shell Aviation
Credit
F1
Choose Flight Type
Jet A1
F3
DOM
F4
F2
Enter Quantity
F2
INT
F1
F3
->
F4
Shell Aviation
23
8.
9.
The POS will use the programmed Price if there is one. if not,
Shell Aviation
enter the Price, then push [Enter].
Credit
Push [Yes] to accept or [No] to decline the Subtotal.
This
F1
Jet A1
amount does not include Taxes/Charges or Subtotals for other
F2
Apply (Tax/Charge)?
Product Codes.
Shell Aviation
Credit
F1
Jet A1
The
F2
No
10.
uses
the
F3
No
F4
programmed
amount
to
calculate
Tax/Charge, then prompts for the next Associated Tax/Charge
Subtotal €1000.00?
Yes
POS
Yes
(prompts are repeated for all Associated Taxes/Charges).
F3
F4
If the Product Code has Associated Taxes/Charges listed in
the Product Table and the Taxes/Charges are programmed
in the Tax/Charges Table, the POS will either calculate the
11.
The POS prompts for the next Product Code (return to Step 6).
12.
When ONLY [Enter] is pushed at Step 6, the POS prompts for
confirmation of the Total Sale Amount.
or [No] to decline the Total.
Push [Yes] to accept
Tax/Charge automatically or prompt ‘Apply (Tax/Charge
Type)?'. Push [Yes] or [No] to apply or not apply the
Tax/Charge.
Shell Aviation
24
Shell Aviation
Approved
Credit
F1
Total €1000.00?
13.
(NNNNNN)
F1
Accept?
F2
F2
Yes
F3
Yes
F3
No
F4
No
F4
Enter the Tail Number (if applicable), then push [Enter].
15.
Push any key to print the customer receipt.
F1
If [Clear] is pushed at any time, the POS prompts to ‘Cancel?’.
Push [Yes] to cancel or [No] to continue.
Enter Tail Number
F2
The following pages show examples of Credit receipts for Shell
->
F3
Shell Aviation
Credit
Aviation, Shell Contract Fuel, and Shell Carnet.
F4
14.
The POS dials for approval (if applicable). If approved, the POS
displays the Approval Code. Push [Yes] to accept the Credit
and print the location receipt, or [No] to cancel.
Shell Aviation
25
Shell Aviation
26
Shell Aviation
27
1.
3.3 Post Authorization Of A Transaction
To begin a Post Authorization, push [Post Auth].
If ‘Operator ID’ is ‘On’, the POS prompts for the Operator ID.
IDLE PROMPT
2.
Enter the Operator Password, then push [Enter].
Enter Operator
Password
F1
->
F2
F3
F4
3.
Swipe the Card or enter the Card Number, then push [Enter].
Post Auth
F1
Swipe Card Or Enter
Note: Post Authorization should ONLY be used when you call a card
center to obtain an Approval Code via voice authorization. If you
receive a Reference Number with a Pre Authorization, you MUST use
Sale.
Shell Aviation
Card Number
F2
->
F3
F4
28
4.
If the Card Number is entered manually, the POS prompts
for the Expiration Date. Enter the Expiration Date, then push
6.
Enter a Product Code, then push [Enter].
[Enter].
Shell Aviation
Shell Aviation
Post Auth
F1
Post Auth
F2
Enter Exp. Date
(MMYY)
Enter Product Code
F2
->
F3
F3
F4
->
F4
If ‘Manual Entry Prompts’ is ‘On’, the POS prompts for the
Invoice Number and Invoice Date.
5.
F1
If a Product Code is 'Off' in the Product Codes Menu, the POS
will display 'Inactive Product Code'.
7.
Enter the Quantity (if applicable), then push [Enter].
Choose the Flight Type.
Shell Aviation
Post Auth
Shell Aviation
Post Auth
F1
Choose Flight Type
Jet A1
F3
DOM
F4
F2
Enter Quantity
F2
INT
F1
F3
->
F4
Shell Aviation
29
8.
9.
The POS will use the programmed Price if there is one. if not,
Shell Aviation
enter the Price, then push [Enter].
Post Auth
Push [Yes] to accept or [No] to decline the Subtotal.
This
Jet A1
amount does not include Taxes/Charges or Subtotals for other
F2
Apply (Tax/Charge)?
Product Codes.
Shell Aviation
Post Auth
F1
Jet A1
The
F2
No
10.
POS
uses
the
Yes
F3
No
F4
programmed
amount
to
calculate
Tax/Charge, then prompts for the next Associated Tax/Charge
Subtotal €1000.00?
Yes
F1
(prompts are repeated for all Associated Taxes/Charges).
F3
F4
If the Product Code has Associated Taxes/Charges listed in
the Product Table and the Taxes/Charges are programmed
in the Tax/Charges Table, the POS will either calculate the
11.
The POS prompts for the next Product Code (return to Step 6).
12.
When ONLY [Enter] is pushed at Step 6, the POS prompts for
confirmation of the Total Sale Amount.
or [No] to decline the Total.
Push [Yes] to accept
Tax/Charge automatically or prompt ‘Apply (Tax/Charge
Type)?'. Push [Yes] or [No] to apply or not apply the
Tax/Charge.
Shell Aviation
30
The following pages show examples of Post Authorization
Shell Aviation
Post Auth
Total €1000.00?
13.
receipts for Shell Aviation, Shell Contract Fuel, and Shell
F1
Carnet.
F2
Yes
F3
No
F4
Enter the Tail Number (if applicable), then push [Enter].
Shell Aviation
Post Auth
F1
Enter Tail Number
F2
->
F3
F4
14.
The POS prints the location receipt, then push any key to print
the customer receipt.
If [Clear] is pushed at any time, the POS prompts to ‘Cancel?’.
Push [Yes] to cancel or [No] to continue.
Shell Aviation
31
Shell Aviation
32
Shell Aviation
33
If ‘Manual Entry Prompts’ is ‘On’, the POS prompts for the
Invoice Number and Invoice Date.
3.4 Cash Sales
Cash
IDLE PROMPT
Sale
F1
Choose Flight Type
2.
F2
INT
F3
DOM
F4
Enter a Product Code, then push [Enter].
Shell Aviation
Sale
F1
Enter Product Code
F2
->
F3
F4
1.
To begin a Cash Sale, push [Cash].
If a Product Code is 'Off' in the Product Codes Menu, the POS
will display 'Inactive Product Code'.
If ‘Operator ID’ is ‘On’, the POS prompts for the Operator ID.
3.
Shell Aviation
Enter the Quantity (if applicable), then push [Enter].
34
6.
Cash
Sale
Jet A1
If the Product Code has Associated Taxes/Charges listed in the
F1
Product Table and the Taxes/Charges are programmed in the
F2
Tax/Charge automatically or prompt ‘Apply (Tax/Charge
F3
Tax/Charge.
Tax/Charges Table, the POS will either calculate the
Type)?'. Push [Yes] or [No] to apply or not apply the
Enter Quantity
->
Cash
F4
4.
5.
Sale
The POS will use the programmed Price if there is one.
enter the Price, then push [Enter].
If not,
F1
Jet A1
F2
Apply (Tax/Charge)?
Push [Yes] to accept or [No] to decline the Subtotal.
This
amount does not include Taxes/Charges or Subtotals for other
Product Codes.
Yes
F3
No
F4
Cash
Sale
F1
Jet A1
The
No
F4
the
programmed
amount
to
calculate
(prompts are repeated for all Associated Taxes/Charges).
Subtotal €1000.00?
F3
uses
Tax/Charge, then prompts for the next Associated Tax/Charge
F2
Yes
POS
7.
Shell Aviation
The POS prompts for the next Product Code (return to Step 2).
35
8.
When ONLY [Enter] is pushed at Step 2, the POS prompts for
confirmation of the Total Sale Amount.
or [No] to decline the Total.
Push [Yes] to accept
If [Clear] is pushed at any time, the POS prompts to ‘Cancel?’.
Push [Yes] to cancel or [No] to continue.
The following page shows an example of a Cash Sale receipt
Cash
9.
Sale
F1
Total €1000.00?
F2
Yes
F3
No
F4
Enter the Tail Number (if applicable), then push [Enter].
Cash
Sale
F1
Enter Tail Number
F2
->
F3
F4
10.
The POS prints the location receipt, then push any key to print
the customer receipt.
Shell Aviation
36
Shell Aviation
37
Enter Operator
3.5 Voiding A Transaction
IDLE PROMPT
Password
F1
->
F2
F3
F4
4.
Enter the Invoice Number, then push [Enter].
Void
F1
Enter Invoice Number
(NNNNNN)
F2
->
F3
F4
5.
The POS prints the location receipt, then push any key to print
1.
To begin a Void, push [More].
the customer receipt.
2.
Then, push [Void].
If [Clear] is pushed at any time, the POS prompts to ‘Cancel?’.
Push [Yes] to cancel or [No] to continue.
3.
Enter the Operator Password, then push [Enter].
Shell Aviation
38
The following page shows examples of two (2) Void receipts,
Shell Aviation and Shell Contract Fuel.
Shell Aviation
39
Shell Aviation
40
Reprint
3.6 Reprinting A Transaction
F1
Enter Batch Number
IDLE PROMPT
(NNN)
F2
->
F3
F4
4.
Enter the Invoice Number, then push [Enter].
Reprint
F1
Enter Invoice Number
(NNNNNN)
F2
->
F3
F4
5.
The POS prints the location receipt, then push any key to print
1.
To begin a Reprint, push [More].
the customer receipt.
2.
Then, push [Reprint].
If [Clear] is pushed at any time, the POS prompts to ‘Cancel?’.
Push [Yes] to cancel or [No] to continue.
3.
Enter the Batch Number, then push [Enter].
Shell Aviation
41
The following page shows examples of two (2) Reprint
receipts, Shell Aviation and Shell Contract Fuel.
Shell Aviation
42
Shell Aviation
43
3.7 Pre Authorization Of A Transaction
IDLE PROMPT
1.
To begin a Pre Authorization, push [More].
2.
Then, push [Pre Auth].
If ‘Operator ID’ is ‘On’, the POS prompts for the Operator ID.
3.
Enter the Operator Password, then push [Enter].
Enter Operator
Password
F1
->
F2
F3
F4
4.
Swipe the Card or enter the Card Number, then push [Enter].
Note: Pre Authorization should ONLY be used to obtain a Reference
Number on a Shell Aviation or Shell Contract Fuel Card. If you call a
card center and receive an Approval Code via voice authorization,
you MUST use Post Authorization.
Shell Aviation
44
Pre Auth
Shell Aviation
F1
Pre Auth
F1
Swipe Card Or Enter
Card Number
F2
Enter Amount
F2
->
F3
->
F3
F4
5.
F4
If the Card Number is entered manually, the POS prompts
for the Expiration Date. Enter the Expiration Date, then push
7.
Enter the Tail Number (if applicable), then push [Enter].
[Enter].
Shell Aviation
Pre Auth
F1
F1
Enter Tail Number
F2
F2
->
F3
Shell Aviation
Pre Auth
Enter Exp. Date
(MMYY)
F3
F4
->
F4
6.
8.
Enter the Amount, then push [Enter].
The POS dials for approval. If approved, the POS displays the
Reference Number. Push [Yes] to accept the Pre Authorization
and print the receipt, or [No] to cancel.
Shell Aviation
45
Approved
(NNNNNN)
F1
Accept?
F2
Yes
F3
No
F4
If [Clear] is pushed at any time, the POS prompts to ‘Cancel?’.
Push [Yes] to cancel or [No] to continue.
The following page shows an example of a Pre Authorization
receipt.
Shell Aviation
46
Shell Aviation
47
4.
Settlement
2.
Then, push [Settlement].
3.
Enter the Operator Password, then push [Enter].
4.1 How To Do An End Of Day Settlement
Enter Operator
IDLE PROMPT
Password
F1
->
F2
F3
F4
4.
Push [Yes] to settle or [No] to cancel.
Settle To Center?
F1
F2
1.
To begin Settlement, push [More].
5.
Shell Aviation
Yes
F3
No
F4
The POS prints the batch review by invoice, batch review by
product, and batch balance receipts.
48
6.
The POS dials for settlement, then prints the settlement
receipt.
The following pages show examples of all report receipts
associated with settlement.
Shell Aviation
49
Shell Aviation
50
Shell Aviation
51
5. Configuring The POS Device Manager Menus
5.1 Description Of The Menus And Possible Configurable
Parameters On The Device
IDLE PROMPT
Note: A copy of ALL menus should be kept in a safe place in the
unlikely case of hardware or software failure. ANY time a menu is
changed, a new copy should be printed to update your copy on file.
These menus ARE NOT kept on file at Shell Aviation POS Support,
nor do we have access to any of the information. Also, keep these
menu receipts OUT OF DIRECT SUNLIGHT, as thermal paper tends
to fade from this exposure.
1.
To access the Manager Menus, push [More].
2.
Push the [More] key again, then push [Manager].
3.
Enter the Manager Password, then push [Enter].
Enter Manager
Password
F1
->
F2
F3
F4
The Manager Password is defaulted to 456, but can be
changed.
Shell Aviation
52
The following pages show examples of all menu receipts.
Shell Aviation
53
Shell Aviation
54
Shell Aviation
55
Shell Aviation
56
Shell Aviation
57
Shell Aviation
58
3.
5.1 Configuring Your Location Details
1.
Edit/View Location
Push [Location].
10:00:00 AM
Location
F1
Price
F2
Tax/Charges
F3
Product Codes
F4
Manager
Menu
F1
Enter Menu Number
F2
(1-37)
F3
->
Menus
2.
Enter the Menu Number, then push [Enter].
F4
If any Menu Number 1-3, 9, or 13 is entered, the POS
prompts 'Call POS Support For Assistance 800 7671 9820
If [Print] is pushed, the POS prints the Location Menu.
Press Any Key To Continue'.
If
[Exit] is pushed, the POS returns to the Manager Menus. If
[Edit/View] is pushed, the POS prompts 'Enter Menu Number
(1-37)'.
4.
If any Menu Number 4-8, 10-11, 14-16, or 28-37 is
entered, the POS prompts 'Enter New Value'. Enter the New
Value, then push [Enter].
10:00:00 AM
F1
Location Menu
F2
Print
F3
Edit/View
F4
Shell Aviation
59
Location Name Is:
Shell Aviation Is:
F1
F1
Shell Europe Test
On
Merchant
F2
F2
Choose Setting
Enter New Value
F3
On
F3
F4
Off
F4
->
5.
If Menu Number 12 is entered, the POS prompts 'Choose
Language'. Push the desired Language key.
Language Is:
7.
If Menu Number 24 is entered, the POS prompts 'Enter New
Number (NNN)'. Enter the New Number, then push [Enter].
Batch Number Is:
F1
F1
English
100
English
F2
F2
Swedish
F3
(NNN)
F3
Finnish
F4
->
F4
Enter New Number
6.
If any Menu Number 17-23 is entered, the POS prompts
'Choose Setting'. Push the desired Setting key.
Shell Aviation
If an Invoice is saved in the current Batch, the POS will display
'Batch Must Be Settled To Change Batch Number', then return
to the same prompt.
60
8.
If Menu Number 25 is entered, the POS prompts 'Enter New
Operator Password Is:
Number (NNNNNN)'. Enter the New Number, then push
F1
[Enter].
***
F2
Invoice Number Is:
Enter New Password
F1
F3
100000
->
F2
F4
Enter New Number
(NNNNNN)
F3
->
F4
10.
Operator Password Is:
F1
If an Invoice with the same Number is saved in the current
Batch, the POS will display 'Invoice Number Must Be Unique To
Batch', then return to the same prompt.
9.
Confirm the New Password, then push [Enter].
***
F2
Confirm New Password
F3
If any Menu Number 26-27 is entered, the POS prompts
->
'Enter New Password'. Enter the New Password, then push
F4
[Enter].
11.
The POS repeats steps 3-10 until ONLY [Enter] is pushed at
step 3.
If [Clear] is pushed at any time, the POS prompts to ‘Cancel?’.
Push [Yes] to cancel or [No] to continue.
Shell Aviation
61
3.
5.2 Setting Prices Of Products
1.
Push [Price].
Enter the Menu Number, then push [Enter].
Edit/View Price Menu
F1
10:00:00 AM
Manager
Location
F1
Price
F2
Tax/Charges
F3
Product Codes
F4
Enter Menu Number
(1-11)
F3
Menus
2.
F2
->
F4
If the Product Code for that Menu Number is 'Off' in the
Product Codes Menu, the POS will display 'Inactive Product
Code'.
If [Print] is pushed, the POS prints the Price Menu. If [Exit] is
pushed, the POS returns to the Manager Menus.
If
[Edit/View] is pushed, the POS prompts 'Enter Menu Number
(1-11)'.
10:00:00 AM
4.
If any Menu Number 1-6 is entered, the POS prompts
'Choose Price'. Choose the Price.
Jet A1
F1
F1
Price Menu
F2
Print
F3
Edit/View
F4
F2
Choose Price
Shell Aviation
PAP
F3
CM
F4
62
5.
Enter the New Price, then push [Enter].
Avgas 100LL
PAP Is:
Jet A1
PAP Is:
F1
0.0000
F1
F2
0.0000
Enter New Price
F2
F3
Enter New Price
->
F3
F4
->
F4
6.
8.
If CM was chosen at step 4, enter the New Threshold, then
push [Enter].
Fuels:
LT
F1
HL
F2
DL
F3
KL
F4
LT
F1
0.00
Choose Type
F2
Enter New Threshold
F3
->
F4
7.
[More].
Unit Of Measure For
Jet A1
CM Threshold Is:
If Menu Number 10 is entered, choose the Type, or push
9.
If [More] is pushed, choose the Type.
If any Menu Number 7-9 is entered, the POS prompts 'Enter
New Price'. Enter the New Price, then push [Enter].
Shell Aviation
63
Unit Of Measure For
Unit Of Measure For
Fuels:
F1
Oils/Adds.:
LT
F1
LT
F2
QT
F2
F3
BRL
F3
F4
GAL
F4
Choose Type
Choose Type
GAL
10.
If [Clear] is pushed at any time, the POS prompts to ‘Cancel?’.
Push [Yes] to cancel or [No] to continue.
If Menu Number 11 is entered, choose the Type, or push
[More].
Unit Of Measure For
Oils/Adds.:
LT
F1
HL
F2
DL
F3
KL
F4
5.3 Setting Taxes And Charges
LT
1.
Choose Type
11.
Push [Tax/Charges].
10:00:00 AM
Manager
Location
F1
Price
F2
Tax/Charges
F3
Product Codes
F4
Menus
If [More] is pushed, choose the Type.
2.
Shell Aviation
If [Print] is pushed, the POS prints the Tax/Charges Menu. If
[Exit] is pushed, the POS returns to the Manager Menus. If
64
[Edit/View] is pushed, the POS prompts 'Enter Menu Number
Edit/View Tax/Charges
(1-2)'.
10:00:00 AM
F1
3.
Edit/View
F4
Enter Tax/Charge
F2
F3
F2
F3
F1
Number (1-23)
Tax/Charges Menu
Print
Menu
->
F4
5.
Choose the Setting.
Airfield Fee Is:
Enter the Menu Number, then push [Enter].
F1
Off
Edit/View Tax/Charges
Menu
F1
Enter Menu Number
F2
F2
Query
F3
Off
F4
Choose Setting
(1-2)
F3
->
6.
F4
4.
On
If any Tax/Charge Number is 1-19 is entered at step 4,
choose the Setting.
If Menu Number 1 is entered, enter the Tax/Charge
Number, then push [Enter].
Shell Aviation
65
Airfield Fee Is:
Airfield Fee Is:
F1
F1
All Products
Flat
F2
F2
Choose Setting
Choose Rate Type
Fuel/Oil/Add.
F3
Flat
F3
All Products
F4
%
F4
If the Setting chosen is different and the Tax/Charge is listed
in the Product Table, the POS will display 'You Must Clear
Associated Product To Edit. Press Any Key...'.
7.
8.
Airfield Fee
Unit Is:
If Fuel/Oil/Add. is chosen, choose the Rate Type.
Flat
Flat
F3
%
F4
F1
HL
F2
DL
F3
KL
F4
Choose Unit
F1
F2
LT
LT
Airfield Fee Is:
PPU
If PPU is chosen, choose the Unit, or push [More].
Choose Rate Type
9.
If [More] is pushed, choose the Unit.
If All Products is chosen, choose the Rate Type.
Shell Aviation
66
Airfield Fee
Airfield Fee
Unit Is:
F1
Apply VAT? Is:
LT
F1
No
F2
F2
Choose Unit
Apply VAT?
GAL
10.
F3
Yes
F3
F4
No
F4
Enter the New Rate, then push [Enter].
12.
Airfield Fee Is:
If Menu Number 2 is entered at step 3, enter the Product
Code, then push [Enter].
Edit/View Product
F1
0.0000
F2
Enter New Rate
F3
->
Table
F1
Enter Product Code
F2
->
F3
F4
11.
F4
If any Tax/Charge Number is 1-19 is entered at step 4,
If the Product Code is 'Off' in the Product Codes Menu, the POS
will display 'Inactive Product Code'.
choose the VAT application.
13.
Shell Aviation
Enter the Associated Tax/Charge Number, then push
[Enter].
67
If [Clear] is pushed at any time, the POS prompts to ‘Cancel?’.
Push [Yes] to cancel or [No] to continue.
Jet A1
F1
Enter Asociated Tax/
Charge Number
F2
->
F3
5.4 Setting Authorized Products
1.
Push [Product Codes].
10:00:00 AM
F4
If the Tax/Charge is 'Off', the POS will display 'Inactive
Tax/Charge'.
Manager
2.
Choose the Tax/Charge application.
F1
Price
F2
Tax/Charges
F3
Product Codes
F4
Menus
If the Tax/Charge is not applicable to that Product Code, then
POS will display 'Tax/Charge Not Applixable For This Product'
(i.e. trying to apply VAT-Jet <= 2300 LT to Catering).
14.
Location
If [Print] is pushed, the POS prints the Product Codes Menu.
If [Exit] is pushed, the POS returns to the Manager Menus. If
[Edit/View] is pushed, the POS prompts 'Enter Product
Jet A1
Code'.
F1
Apply VAT-Jet <= 2300
LT?
F2
Yes
F3
No
F4
Shell Aviation
68
10:00:00 AM
Jet A1
F1
Setting Is:
Product Codes Menu
F1
Off
F2
F2
Choose Setting
3.
Print
F3
On
F3
Edit/View
F4
Off
F4
Enter the Product Code, then push [Enter].
5.
Edit/View Product
Format.
Catering
Codes Menu
F1
Enter Product Code
F2
Flat
->
F3
Choose Format
Format Is:
F1
F2
F4
4.
If Product Code 16-39 is entered at step 3, choose the
Choose theSetting.
6.
Shell Aviation
Flat
F3
PPU
F4
Choose the Contract Price application?
69
Catering
BATTERIES
Contract Price? Is:
F1
Setting Is:
No
F1
Off
F2
F2
Choose Setting
7.
Choose Setting
Yes
F3
On
F3
No
F4
Off
F4
If Product Code 51-55 is entered at step 3, enter the
Description, then push [Enter].
9.
BATTERIES
Custom Product Code
Is:
Format Is:
F1
F1
Flat
F2
F2
Choose Format
Enter Description
F3
->
F4
8.
Choose the Format.
Flat
F3
PPU
F4
If [Clear] is pushed at any time, the POS prompts to ‘Cancel?’.
Push [Yes] to cancel or [No] to continue.
Choose the Setting.
5.5 Setting Phone Numbers For Authorization And
Settlement
1.
Shell Aviation
Push [More], then push [Phone].
70
10:00:00 AM
Manager
Edit/View Phone Menu
Phone
F1
Clock
F2
F1
Enter Menu Number
Menus
F2
(1-9)
Print All Menus
F3
F3
->
Update
2.
F4
F4
If [Print] is pushed, the POS prints the Phone Menu. If [Exit]
is pushed, the POS returns to the Manager Menus.
If
4.
[Edit/View] is pushed, the POS prompts 'Enter Menu Number
(1-9)'.
then push [Enter].
Multi Service Primary Is:
F1
10:00:00 AM
???
F1
F2
Phone Menu
Enter New Number
F2
3.
If any Menu Number 1-5 is entered, enter the New Number,
Print
F3
Edit/View
F4
F3
->
F4
5.
Enter the Menu Number, then push [Enter].
Shell Aviation
If Menu Number 6 is entered, enter the New Prefix, then
push [Enter].
71
Dial Prefix Is:
Check For Dial Tone
F1
Is:
F1
Yes
F2
F2
Enter New Prefix
Choose Setting
F3
Yes
F3
F4
No
F4
->
6.
Auth Baud Rate Is:
5.6 Setting The Clock
F1
1200
300
F2
1200
F3
2400
F4
1.
Choose Rate
7.
If [Clear] is pushed at any time, the POS prompts to ‘Cancel?’.
Push [Yes] to cancel or [No] to continue.
If any Menu Number 7-8 is entered, choose the Rate.
Push [More], then push [Clock].
10:00:00 AM
Manager
Phone
F1
Clock
F2
Print All Menus
F3
Update
F4
Menus
If Menu Number 9 is entered, choose the Setting.
Shell Aviation
72
2.
If [Print] is pushed, the POS prints the Clock Menu. If [Exit]
is pushed, the POS returns to the Manager Menus.
[Edit/View] is pushed, the POS prompts 'Choose Option'.
If
5.
If [More] is pushed, choose the Option.
Edit/View Clock Menu
F1
10:00:00 AM
F1
Choose
Clock Menu
3.
F3
Edit/View
F4
Choose the Option, or push [More].
Edit/View Clock Menu
Choose
Minute: 30
F3
Hour Format
F4
6.
Enter the Hour or Minute depending on the Option chosen,
7.
If Hour Format is chosen, choose the Setting.
then push [Enter].
F1
Hour Format Is:
Day: 31
F2
AM/PM
Month: 10
F3
Choose Setting
Year: 04
F4
F1
F2
Option
4.
F2
Option
F2
Print
Hour: 10
AM/PM
F3
Military
F4
Enter the Day, Month, or Year depending on the Option
chosen, then push [Enter].
Shell Aviation
73
If [Clear] is pushed at any time, the POS prompts to ‘Cancel?’.
Push [Yes] to cancel or [No] to continue.
10:00:00 AM
5.7 Printing All The Menus
Manager
1.
Menus
Push [More], then push [Print All Menus].
10:00:00 AM
Manager
Phone
F1
Clock
F2
Print All Menus
F3
Update
F4
F1
Clock
F2
Print All Menus
F3
Update
F4
If there are any Invoices in the current Batch, the POS prompts
'Must Settle Before Downloading Press any Key To Continue...'.
Menus
2.
Phone
2.
The POS prints the menus in Location, Price, Tax/Charges,
Product Codes, Phone, Clock order.
Push [Yes] to update or [No] to cancel.
Print All Menus And
Download Updates?
F1
F2
5.8 Update Menu
1.
Push [More], then push [Update].
Shell Aviation
Yes
F3
No
F4
74
6. Reports
2.
Push [More] again, then push [Reports].
3.
Choose the Batch.
6.1 Printing POS Reports
IDLE PROMPT
Current - 103
F1
102
F2
101
F3
100
F4
Review
F1
Balance
F2
Settle Receipt
F3
Print All
F4
Choose Batch
4.
Choose the Report.
Choose
Report
1.
To print Reports, push [More].
5.
Shell Aviation
If Review is chosen, choose the Batch Review Report.
75
F1
Choose Batch Review
F2
Report
By Invoice
F3
By Product
F4
Refer to pages 40-41 for examples of all report receipts.
Shell Aviation
76
3.
7. Product Codes
The POS prints the Product Codes Menu.
7.1 Printing The Product Codes Menu
IDLE PROMPT
1.
To print the Product Codes Menu, push [More].
2.
Push [More] again, then push [Product Codes].
Shell Aviation
77
SYSTEM ERROR
8. Troubleshooting
F1
ERROR LOG F2
F2
8.1 Troubleshooting
SYSTEM MODE F3
IDLE PROMPT
F3
RESTART F4
F4
Following are some of the common errors you may encounter using
the POS, along with possible solutions.
Error/Screen
Solution(s)
Against Policy
Turn Card type On in Location Menu
BUSY, LOST COMM W/
Check all phone line
HOST, NO CARRIER,
VFI NO LINE
Note: If you see the followinf screen, ONLY push the [RESTART] key
[F4]. DO NOT push any other key.
Shell Aviation
connections, Make sure POS
is on dedicated analog line, Check if
POS needs a dial prefix
Card read not working
Reset power for at least five (5)
Invalid Card
Card is not accepted
seconds
78
Invoice Not Found
Invoice is not in current batch or three
SYSTEM ERROR
Push [RESTART]
(3) most recently settled batches
Shell Aviation
79
Enter Manager
9. Case Scenarios
IDLE PROMPT
Password
F1
->
F2
F3
F4
3.
Push [Location].
10:00:00 AM
Location
F1
Price
F2
Tax/Charges
F3
Product Codes
F4
Manager
Menus
4.
Push [Edit/View].
9.1 Changing Location VAT Number
1.
Push the [More] key again, then push [Manager].
2.
Enter the Manager Password, then push [Enter].
Shell Aviation
80
10:00:00 AM
VAT # Is:
F1
F1
F2
F2
Location Menu
Print
F3
Enter New Value
F3
->
Edit/View
5.
F4
F4
Push [4], then [Enter].
6.
Edit/View Location
Push [Enter].
Edit/View Location
Menu
F1
Menu
F1
Enter Menu Number
F2
Enter Menu Number
F2
(1-37)
(1-37)
F3
F3
->
->
F4
5.
F4
Enter the New Value, then push [Enter].
7.
Shell Aviation
Push [Print].
81
10:00:00 AM
10:00:00 AM
F1
Location
F1
Price
F2
Location Menu
F2
Manager
Menus
8.
Print
F3
Tax/Charges
F3
Edit/View
F4
Product Codes
F4
Verify information is correc t.
4.
9.2 Changing Price - Jet A1
Push [Edit/View].
10:00:00 AM
1.
Push the [More] key again, then push [Manager].
2.
Enter the Manager Password, then push [Enter].
F1
Price Menu
F2
Print
F3
Edit/View
F4
Enter Manager
Password
F1
->
F2
5.
Push [4], then [Enter].
F3
F4
3.
Push [Price].
Shell Aviation
82
Edit/View Price Menu
Jet A1
F1
PAP Is:
F1
0.0000
Enter Menu Number
F2
F2
(1-11)
Enter New Price
F3
F3
->
->
F4
6.
F4
Choose the Price.
8.
Jet A1
push [Enter].
Jet A1
F1
CM Threshold Is:
F2
0.00
PAP
F3
Enter New Threshold
CM
F4
->
F1
F2
Choose Price
7.
IF CM was chosen at step 6, enter the New Threshold, then
F3
F4
Enter the New Price, then push [Enter].
9.
Shell Aviation
Push [Enter].
83
2.
Edit/View Price Menu
F1
Enter Menu Number
Enter the Manager Password, then push [Enter].
Enter Manager
F2
Password
F1
F3
->
F2
(1-11)
->
F3
F4
10.
F4
Push [Print].
3.
10:00:00 AM
F1
Push [Tax/Charges].
10:00:00 AM
Price Menu
Location
F1
Price
F2
Tax/Charges
F3
Product Codes
F4
F2
11.
Print
F3
Edit/View
F4
Manager
Menus
Verify information is correc t.
9.3 Changing Tax/Charges - VAT-Jet <= 2300 LT, Airfield
Fee, Jet A1
1.
4.
Push [Edit/View].
Push the [More] key again, then push [Manager].
Shell Aviation
84
10:00:00 AM
Edit/View Tax/Charges
F1
Menu
F1
F2
Enter Tax/Charge
F2
Tax/Charges Menu
Number (1-23)
Print
F3
F3
->
Edit/View
5.
F4
F4
Push [1], then [Enter].
7.
Edit/View Tax/Charges
Choose the Setting.
VAT-Jet <= 2300 LT
Menu
F1
Enter Menu Number
F2
Is:
F1
Off
On
F2
F3
Query
F3
F4
Off
F4
(1-2)
Choose Setting
->
6.
Push [2], [0], then [Enter].
8.
Shell Aviation
Enter the New Rate, then push [Enter].
85
VAT-Jet <= 2300 LT
Is:
Airfield Fee
F1
Is:
0.0000
F1
Off
F2
On
F2
F3
Query
F3
F4
Off
F4
Enter New Rate
Choose Setting
->
9.
Push [1], then [Enter].
11.
Edit/View Tax/Charges
Choose the Setting.
Airfield Fee Is:
Menu
F1
Enter Tax/Charge
F2
F1
All Products
F2
Number (1-23)
Choose Setting
F3
Fuel/Oil/Add.
F3
F4
All Products
F4
->
10.
Choose the Setting.
12.
Shell Aviation
If Fuel/Oil/Add. is chosen, choose the Rate Type.
86
Airfield Fee Is:
Airfield Fee
F1
Unit Is:
Flat
LT
F1
HL
F2
LT
PPU
F2
Choose Rate Type
Choose Unit
Flat
F3
DL
F3
%
F4
KL
F4
If All Products is chosen, choose the Rate Type.
14.
Airfield Fee Is:
If [More] is pushed, choose the Unit.
Airfield Fee
F1
Unit Is:
Flat
F1
LT
F2
F2
Choose Rate Type
13.
Choose Unit
Flat
F3
%
F4
F3
GAL
If PPU is chosen, choose the Unit, or push [More].
15.
Shell Aviation
F4
Enter the New Rate, then push [Enter].
87
Airfield Fee Is:
Edit/View Tax/Charges
F1
Menu
F1
F2
Enter Tax/Charge
F2
0.0000
Enter New Rate
Number (1-23)
F3
F3
->
->
F4
16.
F4
Choose the VAT application.
18.
Airfield Fee
Push [2], then [Enter].
Edit/View Tax/Charges
Apply VAT? Is:
F1
Menu
F1
F2
Enter Menu Number
F2
No
Apply VAT?
(1-2)
Yes
F3
No
F4
F3
->
17.
F4
Push [Enter].
19.
Shell Aviation
Push [4], then [Enter].
88
Edit/View Product
Table
Jet A1
F1
F1
Enter Asociated Tax/
Enter Product Code
F2
Charge Number
F2
->
F3
->
F3
F4
20.
F4
Enter the Associated Tax/Charge Number, then push
[Enter].
22.
Push [Enter].
Edit/View Tax/Charges
Jet A1
F1
Enter Asociated Tax/
Charge Number
F2
->
F3
Menu
F1
Enter Menu Number
F2
(1-2)
F3
->
F4
F4
21.
23.
Push [Enter]
Shell Aviation
Push [Print].
89
10:00:00 AM
10:00:00 AM
F1
Location
F1
Price
F2
Tax/Charges Menu
F2
Manager
Menus
24.
Print
F3
Tax/Charges
F3
Edit/View
F4
Product Codes
F4
Verify information is correc t.
2.
9.4 Setting Up Custom Product Code 51
1.
Push the [More] key again, then push [Manager].
2.
Enter the Manager Password, then push [Enter].
10:00:00 AM
F1
Product Codes Menu
F2
Enter Manager
Password
F1
->
F2
Push [Edit/View].
3.
Print
F3
Edit/View
F4
Enter the Product Code, then push [Enter].
F3
F4
3.
Push [Product Codes].
Shell Aviation
90
Edit/View Product
Codes Menu
BATTERIES
F1
Setting Is:
F1
Off
Enter Product Code
F2
F2
Choose Setting
->
4.
F3
On
F3
F4
Off
F4
Enter the Description, then push [Enter].
6.
Custom Product Code
Is:
Choose the Format.
BATTERIES
F1
Format Is:
F1
Flat
F2
F2
Enter Description
Choose Format
F3
Flat
F3
F4
PPU
F4
->
5.
Choose the Setting.
7.
Shell Aviation
Push [Enter].
91
Edit/View Product
8.
Enter Manager
Codes Menu
F1
Password
F1
Enter Product Code
F2
->
F2
->
F3
F3
F4
F4
Push [Print].
3.
10:00:00 AM
Push [More]
10:00:00 AM
F1
Location
F1
Price
F2
Product Codes Menu
F2
Manager
Menus
9.
Print
F3
Tax/Charges
F3
Edit/View
F4
Product Codes
F4
Verify information is correc t.
4.
Push [Clock].
9.5 Changing Clock
1.
Push the [More] key again, then push [Manager].
2.
Enter the Manager Password, then push [Enter].
Shell Aviation
92
10:00:00 AM
Manager
Edit/View Clock Menu
Phone
F1
Clock
F2
F1
Choose
Menus
5.
F2
Print All Menus
F3
Month: 10
F3
Update
F4
Year: 04
F4
Push [Edit/View].
10:00:00 AM
F1
7.
Enter the Day, Month, or Year depending on the Option
8.
If [More] is pushed, choose the Option.
Clock Menu
Print
F3
Edit/View
F4
chosen, then push [Enter].
Edit/View Clock Menu
F2
6.
Day: 31
Option
F1
Choose
Hour: 10
F2
Minute: 30
F3
Hour Format
F4
Option
Choose the Option, or push [More].
Shell Aviation
9.
Enter the Hour or Minute depending on the Option chosen,
10.
If Hour Format is chosen, choose the Setting.
then push [Enter].
93
Hour Format Is:
10:00:00 AM
F1
F1
AM/PM
Clock Menu
F2
F2
Choose Setting
11.
AM/PM
F3
Print
F3
Military
F4
Edit/View
F4
Push [Exit].
13.
Verify information is correc t.
Edit/View Clock Menu
F1
Choose
Hour: 10
F2
Minute: 30
F3
Hour Format
F4
Option
12.
Push [Print].
Shell Aviation
94
10. Units Of Measure Conversions
FROM
TO
FACTOR
FROM
Gallon
Quart
4.0000
Decaliter
Decaliter
0.3785
Kiloliter
0.0038
Gallon
0.2500
Decaliter
0.0946
Barrel
Hectoliter
Liter
Quart
Barrel
0.0379
Gallon
Quart
0.0629
Kiloliter
0.0100
Gallon
26.4172
Barrel
0.6290
Liter
Hectoliter
0.0060
2.6417
10.5669
Barrel
Hectoliter
3.7850
FACTOR
Quart
0.1000
10.0000
105.6688
Hectoliter
0.0095
Decaliter
10.0000
Liter
0.9464
Liter
100.0000
Kiloliter
Barrel
0.0238
TO
0.0009
Gallon
42.0000
Decaliter
15.8970
Quart
Hectoliter
Kiloliter
Liter
Kiloliter
Kiloliter
168.0000
1.5897
Gallon
264.1721
Barrel
6.2898
Quart
Decaliter
0.1590
Hectoliter
158.9700
Liter
Shell Aviation
0.1000
1056.6880
100.0000
10.0000
1000.0000
95
Liter
Gallon
0.264
Barrel
0.0063
Quart
1.0567
Decaliter
0.1000
Kiloliter
0.0010
Hectoliter
0.0100
Shell Aviation
96