Meridian M3900 series User guide

Nortel Knowledge Network
Meridian Digital
Telephones
M3901
M3902
M3903
M3904
User Guide
Enterprise Voice Solutions Customer Documentation
While you are away from your desk: Call Forward
38
Table of Contents
M3900 Series Meridian Digital Telephone
M3901
M3902
M3903
M3904
1
................................................................................................. 1
................................................................................................. 2
................................................................................................. 2
................................................................................................. 3
Your Telephone’s Controls
5
Terms you should know
9
Your telephone call features
11
Use handsfree calling (M3902, M3903, and M3904) ............................ 11
Activate/deactivate Group listening controls .......................................... 13
Use the Redial list on the M3903 ........................................................... 14
Use the Redial list on the M3904 ........................................................... 15
Use the Predial feature ......................................................................... 16
Make a call
17
Make a call while on-hook ................................................................... 18
Make a call with the dial pad ............................................................... 18
Auto Dial ............................................................................................ 18
Activate Ring Again ............................................................................. 19
Redial last number called ..................................................................... 20
Use Speed Call .................................................................................... 21
Make a System Speed Call ................................................................... 22
Use Hot Line ........................................................................................ 22
Make an Intercom call .......................................................................... 23
Answer a call
24
While on an active call
25
Place a call on Hold ............................................................................. 25
Transfer a call ..................................................................................... 25
Use Timed Reminder Recall ................................................................... 26
Use Attendant Recall ............................................................................ 27
Use Call Park ....................................................................................... 28
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Record a Calling Party Number ............................................................. 29
Display incoming calls .......................................................................... 31
Trace a Malicious call ........................................................................... 31
Incoming calls
33
Activate Automatic Answerback ............................................................ 33
Activate Call Pickup ............................................................................. 34
Use Call Waiting ................................................................................. 35
While you are away from your desk
37
Call Forward ....................................................................................... 37
Call Forward - Internal ......................................................................... 37
Use Remote Call Forward ..................................................................... 38
Secure your telephone .......................................................................... 40
Talk with more than one person
42
Join a call ............................................................................................ 42
Set up a Conference call ....................................................................... 42
Selectable Conferee display and Disconnect ........................................... 43
Use Group Call .................................................................................... 44
Work without interruption
46
Activate Make Set Busy ........................................................................ 46
Additional Call Features
Auto Dial Transfer Feature .................................................................... 47
Use the buzz signal .............................................................................. 47
Call Page (Connect) to make an announcement ...................................... 48
Centrex/Exchange Switchhook Flash ..................................................... 48
Charge a call or Charge a Forced call ................................................... 49
Enhanced Override Feature .................................................................. 51
Forced Camp-on feature ....................................................................... 51
On Hold on Loudspeaker ...................................................................... 52
Override Feature ................................................................................. 54
Privacy Release Feature ........................................................................ 54
Radio Page Feature .............................................................................. 54
Voice Call Feature ................................................................................ 56
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Hospitality features
58
Automatic Wake-Up ............................................................................ 58
Message Registration ........................................................................... 59
Maid Identification ............................................................................... 61
Room Status ........................................................................................ 62
Telephone display (M3902, M3903, and M3904)
65
M3902 display area ............................................................................ 65
M3903 display area ............................................................................ 65
M3904 display area ............................................................................ 66
Use your Options Key (M3902, M3903, M3904)
67
Options feature list ............................................................................... 67
Select options ...................................................................................... 67
Select a language ................................................................................ 69
Change a feature key label ................................................................... 69
Contrast adjustment ............................................................................. 71
Volume adjustment .............................................................................. 72
Choose Ring type ................................................................................. 73
Set Call log option (M3903 and M3904) ............................................... 74
Use Preferred name match (M3904) ...................................................... 74
Use Live dial pad (M3904) ................................................................... 74
Area code setup .................................................................................. 75
Set Call timer ....................................................................................... 75
Format time and date ........................................................................... 76
Set Key click ........................................................................................ 76
Use Headset port on call (M3904) ......................................................... 77
Use Headset External Alerter and Recorder Interface
(M3903 and M3904) .......................................................................... 77
Call indicator light ............................................................................... 78
On-hook default path ........................................................................... 78
Display diagnostics .............................................................................. 78
Activate Group listening ....................................................................... 79
Set Meridian Communications Adapter controls ..................................... 79
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Table of Contents
Directory display and controls (M3903 and M3904)
80
M3903 Directory display and controls ................................................... 80
Access your Call Log or Redial List application (M3903) ......................... 80
M3904 Directory display and controls ................................................... 81
Access your Call Log, Redial or Personal Directory application (M3904) .. 81
Directory password protection (M3904) ................................................. 82
Call Log (M3903 and M3904)
85
Access and use the Call Log (M3903) .................................................... 85
Access and use the Call Log (M3904) .................................................... 86
Redial List (M3903 and M3904)
87
Use the Redial List (M3903) .................................................................. 87
Use the Redial List (M3904) .................................................................. 87
Personal Directory (M3904)
88
The Directory Display and Controls (M3904 only) .................................. 88
Add a Personal Directory entry ............................................................. 89
Save number from incoming call to Personal Directory ............................ 91
Delete or edit an entry .......................................................................... 91
Delete your Personal Directory .............................................................. 93
Use the Directory to make a call (M3904) .............................................. 94
Use Card View .................................................................................... 94
Copy a number from the Redial list to the Personal Directory (M3904) ..... 95
Operate the main features on the M3901
M3901 Fixed Keys ............................................................................... 97
Use a programmed feature or an Auto Dial (M3901) ............................. 98
To use Auto Dial (M3901) .................................................................. 100
Use Speed Call (M3901) .................................................................... 100
Use Call Transfer (M3901) .................................................................. 101
Use Conference Call feature (M3901) .................................................. 102
Activate Ring Again (M3901) ............................................................. 102
Make a call (M3901) ......................................................................... 103
Receive a call (M3901) ....................................................................... 104
Feature Activation Indicator (M3901) .................................................. 105
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Message and Call Status Indicator (M3901) ......................................... 105
Accessories for the M3900 Series telephone
107
Accessory Connection Module (ACM) ................................................. 107
Analog Terminal Adapter (ATA) ......................................................... 107
External Alerter and Recorder Interface ............................................... 107
Headsets ........................................................................................... 107
Key-based Expansion Module ............................................................. 107
Meridian Communications Adapter (MCA) .......................................... 108
Meridian 1 Flexible Feature Codes (FFC)
109
Meridian SL-100 Feature Access Codes (FAC)
110
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M3900 Series Meridian Digital Telephone
M3900 Series Meridian Digital Telephone
There are five models in the M3900 Series Meridian Digital Telephone Portfolio.
This document describes the M3901, M3902, M3903, and M3904 features and
how to use them. The M3902, M3903, and M3904 are described in the main
portion of this document. The M3901is described in a separate section of this
document. For information on the M3905 refer to the M3905 Call Center
Meridian Digital Telephone User Guide.
M3901
The M3901 has one Line Key and can have five programmable features.
M3901
Feature Activation Indicator
Feature
Goodbye
Line
Hold
Message and Call
Status Indicator
Feature Card
Volume Control Bar
553-8966
Note: The Meridian SL-100 configures the Line Key as a Directory Number only.
1
M3900 Series Meridian Digital Telephone
M3902
The M3902 has one Line (DN) Key, and three Programmable Feature Keys
(Self-labeled).
M3902
LCD Indicator
Message Waiting Light
One Line
Programmable
Feature Keys
(Self-Labeled)
Options
Message
Transfer
Hold
LED
Handsfree Key
Goodbye
Navigation Keys
Volume Control Bar
LED
553-8624
Mute
M3903
The M3903 has two Programmable Line/Feature Keys (Self-labeled) with two
features or lines configured on each key. It also has four Programmable Feature
Keys (Self-labeled) with three features on each key.
M3903
LCD Indicator
Goodbye
Hold
Message Waiting Light
Programmable Line/
Feature Keys
(Self-Labeled)
Programmable Feature
Keys (Self-Labeled)
Copy
LED
Handsfree Key
Fixed Feature Keys
Shift
Applications
Navigation Keys
Volume Control Bar
LED
Headset
Mute
Options
Quit
2
Call Log
Message
553-8625
M3900 Series Meridian Digital Telephone
M3904
The M3904, has six Programmable Line/Feature Keys (Self-labeled), with two
features or lines configured on each key. It also has four Programmable Feature
Keys (Self-labeled) with three features on each key.
M3904
LCD Indicator
Goodbye
Hold
Message Waiting Light
Programmable Line/
Feature Keys
(Self Labeled)
Programmable
Feature Keys
(Self-Labeled)
LED
Handsfree Key
Fixed Feature Keys
Volume Control Bar
Headset
Shift
Copy
LED
Mute
Options
Quit
Message
Applications
Navigation Keys
Directory Log
553-8626
3
M3900 Series Meridian Digital Telephone
4
Your Telephone’s Controls
Your Telephone’s Controls
Use the Volume Control Bar to control the
volume of the handset, headset, speaker,
ringer, and handsfree. Increase the volume
by pressing the right side of the bar. Lower
it by pressing the left side.
Goodbye
Headset
/
You can terminate an active call by
pressing the Goodbye Key. The Goodbye
Key is useful for disconnecting a handsfree
call.
/
Press the Headset Key to answer a call
while on the headset or to switch a call
from handset or handsfree to the headset.
A steady LCD indicator appearing beside
a Line (DN) Key means that the feature or
line is active. A flashing LCD indicator
means the line is on hold or the feature is
being programmed.
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Hold
/
By pressing the Hold Key, you can put an
active call on hold. Return to the caller by
pressing the DN Key beside the flashing
indicator.
The Speaker Key allows you to activate the
handsfree (M3902, M3903, and M3904)
and Group listening features (M3903 and
M3904). The speaker LED lights to indicate
handsfree is active, the LED flashes to
indicate Group listening is active.
Mute
/
The Mute Key allows you to listen to the
party(ies) whom you are speaking without
them hearing you. This is especially useful
when you only want to listen on a
conference call. Press the Mute Key again
to return to a two way conversation. The
Mute Key applies to handsfree, handset,
and headset microphones. The Mute LED
flashes when the Mute option is in use.
5
Your Telephone’s Controls
The Navigation Keys allow you to scroll
through Menus and lists in the display
area.
Copy
The Copy Key copies incoming or outgoing
call numbers into the Personal Directory.
/
The Quit Key ends an active application.
Pressing the Quit Key does not affect the
status of the calls currently on your
telephone.
Quit
Note: If you press the Quit Key before the
Done Key you exit the Options without
saving changes. Press the Done Key to exit
and save the changes.
Options
/
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Line
/
The Directory Number (DN) Key is
assigned to your telephone. It can be a
primary DN, secondary DN, multiple
appearance DN, etc.
/
The lower right hand Line/Feature Key is
your Primary Directory Number Key
M3902, M3903, M3904). When you pick
up the handset, the line associated with this
key is ready for you to make a call.
/
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Line
The Options Key allows you to access and
modify telephone options.
/
Note: You have only one Primary Directory
Number assigned to your telephone. You
can have additional Directory Number
(DN) Key assigned to your M3903 and
M3904 telephone.
Dial
6
The Dial Key functions much like the
primary Directory Number (DN) Key. The
Dial Key is used to dial numbers stored in
the Directory and Callers List (M3903 and
M3904).
Your Telephone’s Controls
Edit
The Edit Key is used to edit Directory and
Callers List entries (M3904).
Delete
The Delete Key is used to delete entries or
characters in applications.
Directory/Log
/
The Directory/Log Key allows you to
access Personal Directory, the Call Log and
the Redial list (M3904).
Call Log
/
The Call log Key records the last 100
incoming calls (M3904) or 10 incoming
calls (M3903). The Redial list records the
last 10 outgoing calls (M3904) or 5
outgoing calls (M3903).
Redial
The Redial Key appears on the M3904,
after pressing the Directory/Log Key, and
allows you to go directly into the Redial list.
Note: The Redial List is part of the
Directory/Log and Call Log access. On the
M3903 you press the Call Log, then scroll
to the Redial list and press the Select Key.
On the M3904 the Redial Key appears
after you have pressed the Directory/Log
Key.
/
Shift
More...
Example:
Trans
The Shift Key allows you to access the
second layer of the Programmable
Line/Feature Keys.
The More Key allows you to access the
next layer of the Programmable Feature
Keys.
Programmable Feature Keys (Self-labeled)
are configured for various features on the
M3902, M3903, or M3904 Telephones.
The Programmable Feature Keys are
located below the display area. These keys
have an LCD label above them that
changes based on the active application.
7
Your Telephone’s Controls
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8
Programmable Line/Feature Keys are
configured as a Line (DN) or as a Feature
Key (M3903 or M3904). They are located
at the sides of the upper display area.
Once configured these Programmable
Line/Feature Keys provide a one touch
step to activate a feature. A status icon
represents Call and Feature status.
Terms you should know
Terms you should know
Attendant — The attendant is a telephone operator in your organization.
Call Log— The Call Log is capable of storing unanswered and answered incoming
calls. These entries can be accessed through your directory menu.
Call party information—When your telephone rings, the display shows Caller
Line Identification (CLID) information. The system must have CLID enabled. The
display module shows the phone number and name of the inbound call.
Card View — The Card View displays a directory entry name and telephone
number.
Copy Key — The Copy Key allows the M3904 to copy information from one
application to the Personal Directory.
Date/time display feature —The Date/time display feature shows the month and
date when the telephone is in an idle state.
Directory Number (DN) — The Directory Number is a number that consists of one
to seven digits for a telephone. Also known as an extension number.
Feature display—The display area shows status information about the feature in
use. It also displays the name and status of the active session.
Feature Access Codes (FAC)—The Feature Access Codes access your telephone’s
features instead of a fixed feature or soft feature key. Feature Access Codes are
available for the Meridian SL-100 system only. For your convenience, the FACs for
your system can be printed on a page located at the back of this guide.
Flexible Feature Codes (FFCs) —The Flexible Feature Codes (FFCs) access your
telephone’s features instead of a fixed feature or soft feature key. Flexible Feature
Codes are available for the Meridian 1 system only. For your convenience, the
FFCs for your system can be printed on a page located at the back of this guide.
Fixed key—The Fixed Keys are the hard labeled keys on your telephone.
Indicator status —The status indicator can be an LCD or LED that indicates the
status of a feature by the flash, wink, steady on, or off of the LCD or LED indicator.
Information line —The Information line of the display relates call information or
application information.
Information display—The Information screen displays call activity, lists, prompts,
and status of calls.
Interrupted dial tone—Interrupted dial tone is a broken or pulsed dial tone, heard
when you access some of the features on your telephone.
Meridian 1 — The Meridian 1 is your office communications system.
More... — The More Key allows access to the multiple layers of the Programmable
Feature Keys. These keys are three or four keys located below the lower display
area.
9
Terms you should know
Off-hook — Off-hook is a term used to indicate that the telephone is active and
ready to make a call. A telephone becomes off hook when you pick up the
handset or press the Line (DN) Key.
Paging tone—Paging tone is a special tone heard when using the Radio Paging
feature. You hear two beeps followed by dial tone.
Personal Directory —The Personal Directory stores entries by name and phone
number.
Primary Directory Number— The Primary Directory Number is the main
extension number on your telephone. It is referred to by the Primary Directory
Number (PDN) Key.
Private Line — Private Line can be assigned to your telephone. With this line, you
can reach an outside number without dialing a code to access an outside line.
Internal extensions cannot be dialed from a private line.
Redial list— The Redial list is one of the M3900 series directory. It lists outgoing
call numbers. These number can be accessed through your directory menu.
Ringback/ring tone— The Ringback/ring tone is the sound you hear when a call
you have made is ringing at its destination.
Shared Directory Numbers — A shared directory number is a DN (extension)
that is shared by two or more persons.
Special dial tone— The special dial tone refers to three consecutive tones followed
by dial tone that you hear when accessing some of your telephone features.
Switchhook — The switchhook is the button which the handset presses down,
disconnecting your call when you replace the handset. The handset when lifted
releases the switchhook and you either answer an incoming call or you receive
dial tone so you can make a call.
10
Your telephone call features
Your telephone call features
Your system administrator assigns features to your programmable feature keys.
Whenever this guide describes a procedure that requires special codes ask your
system administrator to provide these to you.
To access a feature, you press a Feature Key, or enter a Flexible Feature Code
(FFC) or Feature Access Codes (FAC) for the Meridian SL-100. Your system
administrator supplies you with Flexible Feature Codes or Feature Access Codes.
Note: In order to use a feature described in this section, your system software must
support the feature and the feature must be assigned to your telephone. Check
with your system administrator for more details.
Use handsfree calling (M3902, M3903, and M3904)
If your telephone is a M3902, M3903, or M3904 you can use the built-in
microphone and speaker instead of the handset for a handsfree call. While on an
active call, you can switch between Handset and Handsfree mode.
To answer a call with handsfree:
Press the Handsfree Button. You are now
on a handsfree call.
To discontinue a handsfree call:
Goodbye
/
Press the Goodbye Key to end the call.
To mute a handsfree call:
Mute
/
1. Press the Mute Key. The LED
indicator flashes.
Mute
/
2. Press the Mute Key again to return to a
two way handsfree conversation.
To switch from handsfree to handset:
1. Lift the handset to switch from
handsfree to handset.
2. Replace the handset to end the call.
11
Your telephone call features
To switch from handset to handsfree:
1. Press the Handsfree Button.
2. Replace the handset.
Goodbye
/
Connect headset to the headset jack or the
handset jack depending on the headset
type and the telephone you are using.
To use headset:
Headset
3. Press the Goodbye Key to end the call.
/
Press the Headset Key (M3903 and
M3904). For the M3902 read the
instructions that came with your
recommended headset.
Note 1: There are amplified and
unamplified headsets that are compatible
with your M3900 Series Telephones. Refer
to Hardware Options for recommended
headset types for you telephone.
Note 2: Use the Option Headset volume
adjustment to adjust the gain that works
best with the headset type you are using.
To switch from handsfree to headset:
Headset
/
Connect headset or put headset on.
Press the Headset Key (M3903 and
M3904). For the M3902 read the
instructions for the headset you are using.
Note: A Headset Key is used to switch
between the headset and the handset
mode of operation (M3903 and M3904).
The LED lights steady to indicate you are in
headset mode. The headset LED is dark
(unlit) if you are in handset mode.
12
Your telephone call features
Activate/deactivate Group listening controls
The Group listening feature allows you to listen to a call through the speaker,
allowing additional parties to listen to both sides of the conversation.
To activate Group listening controls:
Options
1. While on a call, press the Options
Key.
/
2. Use the Navigation Keys to scroll
through the menu and select Group
listening.
Group listening
3. Press the Select Key.
Select
4. Press the On Key to turn on Group
listening.
On
To use Group listening:
Lift the handset and press the Speaker Key.
p
To deactivate Group listening
controls:
Options
/
Group listening
Select
Off
1. Press the Options Key.
2. Select Group listening.
3. Press the Select Key.
4. Press the Off Key to turn Group
listening off.
13
Your telephone call features
Done
5. Press the Done Key to save changes
and exit.
To mute a group listening call:
/
/
Mute
Mute
1. Press the Mute Key. The LED flashes.
2. Press the Mute Key again to return to
two way conversation.
To switch from Group listening to
handsfree:
Hold down the Speaker Key while
replacing the handset.
Note 1: The Group listening feature must
be configured for your telephone by your
system administrator. Turn the feature On
through the options list to use the feature.
+
Note 2: You must let the other party know
when others are listening to the
conversation. This feature does not have a
tone to inform the party on the other end of
the call that the conversation is being
monitored.
Use the Redial list on the M3903
The redial list records the outgoing call numbers.
To access the Redial list on the
M3903:
Call Log
14
/
1. Press the Call Log Key (M3903).
Your telephone call features
Redial = Calls out
Select
2. On the M3903 use the up and down
Navigation Keys until
Redial = Calls out
appears.
3. Press the Select Key.
To use the Redial list:
1. Use the Navigation Keys to scroll up
and down and highlight the preferred
number in the list.
Dial
2. Press the Dial Key to dial the number.
Note: After pressing the Dial softkey, you
will automatically exit the Redial list.
Use the Redial list on the M3904
To access the Redial list on the
M3904:
Directory/Log
/
Redial
1. Press the Directory/Log Key (M3904).
2. Press the Redial Key.
To use the Redial list:
1. Use the Navigation Keys to scroll up
and down and highlight the preferred
number in the list.
Dial
2. Press the Dial Key to dial the number.
Note: After pressing the Dial softkey, you
will automatically exit the Redial list.
15
Your telephone call features
Use the Predial feature
The Predial feature allows you to enter and preview a number and make
corrections before you dial the number.
To use Predial:
1. Replace the handset, if it is off the
cradle.
2. Dial the number.
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3. Press a Line (DN) Key to receive dial
tone, the displayed predialed number
is automatically dialed.
4. Lift the handset when the called party
answers or, if on handsfree, begin to
talk.
To edit a predial number:
1. Without selecting a Line Key, dial the
number.
2. Use the right and left Navigation Keys
to move the cursor and edit the
number if necessary.
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3. When you have made the necessary
changes to the number, press a Line
Key to call the number.
Note: You cannot use the Predial number
feature if the Live dial pad feature is active.
16
Make a call
Make a call
This section describes features that you can use when you make a call. There are
several ways to make a call from your Meridian Digital Telephone. To make a call
from your telephone, use the features described in this chapter.
To make a call:
•
2498
or
or
•
or
Use the handset.
or
•
/
Use the Handsfree Button
or
or
Headset
Use the Line (DN) Key.
•
Use the Headset Key (M3903 and
M3904).
Note: Whenever you read “Lift the
handset,” in this guide, you may
alternatively press a free Line (DN) Key,
Handsfree Button, or the Headset Key. You
receive dial tone with each of these
actions.
To change from headset to handset:
Headset
/
The Headset Key is used to switch to the
headset mode of operation. The LED lights
steady to indicate when you are in headset
mode.
17
Make a call
Make a call while on-hook
To make a call while on-hook, leave the handset in the cradle while you dial a
number.
To dial on-hook:
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1. Press a Line (DN) Key.
2. Dial the number when you receive dial
tone.
3. Lift the handset when the called party
answers. If you are on handsfree,
begin to talk.
Make a call with the dial pad
1. Lift the handset.
2. Dial the number.
Auto Dial
Auto Dial lets you dedicate a feature key to a specific telephone number. When
pressed, the Auto Dial key dials the number automatically.
To use Auto Dial:
1. Lift the handset.
AutoDial
2. Press the associated Auto Dial Key.
This automatically dials the number.
To display the Auto Dial number:
Display
1. Press the Display Key.
Note: On the Meridian SL-100, press the
Auto Dial Key to displays the number.
AutoDial
18
2. Press the configured Auto Dial Key.
The number appears on the display.
Make a call
To store an Auto Dial number:
AutoDial
1. Without lifting the handset, press the
appropriate Auto Dial Key.
2. Dial the telephone number (including
access code) to be stored on the
selected Auto Dial Key.
AutoDial
3. Press the Auto Dial Key a second time.
The number is stored on the key you
selected.
Note: Use the Change label option to
personalize the Auto Dial label.
Activate Ring Again
Use the Ring Again Key when you receive a busy tone or no answer, while you
are trying to reach someone in your private network. When you activate Ring
Again you receive an audible tone notification when that person is available or
has used their telephone. The Ring Again feature allows you to automatically
redial the number.
To use Ring Again:
1. Dial a number and receive a busy tone
or no answer.
RingAgn
Goodbye
/
2. Press the Ring Again Key.
3. Press the Goodbye Key.
19
Make a call
To call a Ring Again party when you
receive notification:
When the number you want to reach is
available, or the person has re-used their
set, you hear the Ring Again tone.
1. Lift the handset, you receive dial tone.
2. Press the Ring Again Key.
RingAgn
To cancel Ring Again before
notification:
Press the Ring Again Key a second time
before hearing the audible tone
notification.
RingAgn
Note: On the Meridian SL-100, the Ring
Again feature is only available for busy
tone.
Redial last number called
Last Number Redial allows you to automatically redial the last number you dialed.
To use last Number Redial:
+
Lift the handset and press the Line Key.
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or
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2498
££
or
Press the Line (DN) Key twice, the last
number you dialed is automatically
re-dialed.
Note: On the Meridian SL-100, press the
Octothorpe Key twice.
Note: Your system administrator must
configure this feature for your telephone.
20
Make a call
Use Speed Call
Speed Call allows you to automatically dial frequently called telephone numbers
by entering a one, two, or three digit code. See your system administrator to
determine the capacity of your Speed Call list. A telephone designated as a Speed
Call Controller can program or edit the Speed Call list.
To store or change a Speed Call
number:
SpcCtlr
1. Press the Speed Call Key. The
triangular icon flashes, indicating
programming mode.
2. The phone prompts you to dial a one,
two, or three digit code and telephone
number.
Note: Dial the access code (if required),
internal, external, or long-distance
telephone number.
SpcCtlr
3. Press the Speed Call Key again to save
the code and number.
The flashing icon turns off.
To delete a Speed Call number:
SpcCtlr
1. Press the Speed Call Key.
2. Dial the Speed Call code that you
want to delete.
Delete
3. Press the Delete Key.
To make a Speed Call:
1. Lift the handset.
SpcCtlr
2. Press the Speed Call Key.
21
Make a call
3. Dial the Speed Call code.
Make a System Speed Call
System Speed Call allows you to dial Speed Call codes and override all
restrictions while on the call. The System Speed Call feature is set up by your
system administrator on the system. It is a speed dial number that is common to
many users, therefore it is set up on the system not your desktop telephone.
To make a System Speed Call:
1. Lift the handset.
SpcCtlr
2. Press the Speed Call Key.
3. Dial the Speed Call code of the
number you want to dial.
Message
or
or
/
Press the special Auto Dial Key
assigned by your system administrator
for that speed call number (example,
Message Key).
The number is automatically dialed.
Use Hot Line
The system administrator can program a Hot Line Key that allows you to dial a
specific number automatically. The system administrator can apply other features
to the Hot Line such as Call Redirection, so that the Hot Line call is answered by a
person not a mail box.
To use Hot Line:
Hot Line
22
Press the Hot Line Key. The Hot Line Key
automatically dials the number.
Make a call
Note 1: On the Meridian SL-100 system,
the Automatic Line (AUL) feature is the same
as the Hot Line feature.
Note 2: If your main Line (DN) is a Hot
Line, lift the handset. The Hot Line dials the
number automatically.
Make an Intercom call
The Intercom feature connects a group of people together through an Intercom
Key. You can use the Intercom feature to call a member of your intercom group by
pressing a code assigned to each member of the group. The intercom group must
be set up by your system administrator.
To make an Intercom call:
1. Lift the handset.
InterCom
2. Press the Intercom Key.
3. Dial the one or two digit code for the
intercom group member you wish to
call.
To answer an Intercom call while on
a line other than your Intercom
group line:
/
Hold
or
Goodbye
/
InterCom
1. Press the Hold Key to put the
current call on hold.
or
Press the Goodbye Key to end the call.
2. Press the Intercom Key and begin to
speak.
23
Answer a call
Answer a call
When you receive an incoming call, your telephone rings and the LCD indicator
flashes.
To answer a call:
Lift the handset.
or
or
Press the Handfree Button located on the
left side of the handset (M3902, M3903,
and M3904).
or
or
or
Press the Line (DN) Key beside the LCD
indicator as it flashes.
or
2498
Headset
24
/
Press the Headset Key when using a
headset.
While on an active call
While on an active call
This section describes features that you can use while on an active call.
Place a call on Hold
Use the Hold feature when you are on the line with one party and a second call
comes in on a second line. You can answer the second call and retain the original
call by putting it on Hold.
To place a call on Hold:
Hold
Press the Hold Key. The LCD indicator
flashes beside the line on hold.
/
Note 1: If Automatic Hold is on, the active
call is automatically put on Hold when you
answer the second call. On the Meridian
SL-100 Automatic hold is the default.
Note 2: The caller hears music while on
hold, if the music feature is on your system.
To retrieve a call on hold:
Press the Line (DN) Key beside the flashing
LCD indicator.
2498
Transfer a call
The Transfer a call feature is used to redirect a call to the appropriate person.
To use the Transfer feature to direct a
call to a third party.
Trans
M3904 or M3903
Transfer
/
1. Press the Transfer Key The other party
is on hold and you receive dial tone.
The LCD indicator lights steadily.
M3902
2. Dial the number where you are
transferring the call.
25
While on an active call
Trans
M3904 or M3903
Transfer
/
M3902
3. When you hear the ring or a person
answers, press the Transfer Key again
to complete the call transfer.
The LCD indicator goes from steady on
to off.
To go back to the original call if the
transfer is incomplete:
If the person you called is not available:
Press the Line (DN) Key next to the LCD
indicator, to reconnect to the original call.
2498
Note: On the Meridian SL-100, press the
Transfer Key, dial the number and press the
Goodbye Key. If you press the transfer Key
the second time you get a three way
conference.
Use Timed Reminder Recall
Timed Reminder Recall gives you a reminder tone when a call you transferred is
not answered.
To use Timed Reminder Recall:
Trans
1. Press the Transfer Key. The call is put
on hold.
2. Dial the number where you want to
transfer the call.
Trans
or
26
3. Press the Transfer Key again.
or
Replace the handset before the
extension answers. This starts the
recall timer.
While on an active call
Note 1: On the Meridian SL-100, do not
press the Transfer Key again; replace the
handset before the extension answers.
Meridian SL-100 uses the Blind Transfer
Recall feature.
Note 2: If the transfer is complete, the
recall timer stops.
If the transferred call is not
answered, your telephone rings:
1. Lift the handset or press the Line (DN)
Key, you connect back to the original
caller.
or
2498
2. Press the Transfer Key and repeat the
transfer (to a different DN).
Trans
Note: If you transfer a call to a person and
they pick up the line while you are still on
the line, press the Goodbye Key to
complete the transfer. Check with your
system administrator to determine the time
interval of your Recall timer.
Use Attendant Recall
The Attendant Recall feature allows you to contact an attendant while on a call
and connect the call to the attendant.
To contact the attendant while on a
call:
1. Press the Attendant Recall Key
while on a call.
AtnRec
Stay on the line until the attendant
answers.
Goodbye
/
2. Press the Goodbye Key. The caller
remains connected to the attendant.
Note: On the Meridian SL-100, the
Attendant Recall Key is not available; use
the Transfer Key to connect a call to the
attendant.
27
While on an active call
Use Call Park
Call Park allows a call to be held temporarily, to be retrieved from any telephone.
You can park an incoming call and page the called party. When you use Call Park
you do not tie up a line. Your system administrator can set up a System Park DN
where most calls get automatically parked.
If configured network wide, Call Park can be used across networks.
To Park a call on the System Park
Extension or your own DN:
While on an active cal,
press the Park Key.
Park
If there is a System Park DN, the call
automatically parks on the System Park
DN. Otherwise, it parks on your DN.
Note: On the Meridian SL-100, press the
Park Key and you receive a confirmation
tone. Press the Park again or the
Goodbye Key.
To park a call on a DN other than the
System Park Extension or your own
DN:
1. Press the Park Key.
Park
2. Dial the DN where you want to park
the call.
3. Press the Park Key again.
Park
Note: On Meridian SL-100, press Directed
Call Park (DCPK) Key. Dial the DN where
you want to park the call. Press DCPK
again.
To park a call using the SPRE code or
FFC/FAC:
Trans
28
or
Conf
1. Press the Transfer Key or press the
Conference Key.
While on an active call
SPRE code + or Call Park
FFC/FAC
2. Dial the SPRE code or dial (enter) the
Call Park FFC (Meridian 1), or the FAC
(Meridian SL-100).
If you do not want the System Park
Extension or your own DN, Dial a DN
where you want to park the call.
Trans
or
3. Press the Transfer Key or press the
Conference Key.
Conf
Note: On the Meridian SL-100, press the
Transfer Key. Do not press the Conference
Key.
To retrieve a parked call:
1. Lift the handset.
Park
2. Dial the SPRE code or dial (enter) the
Call Park FFC (Meridian 1), or the FAC
(Meridian SL-100) followed by the
Enter Key.
or
Enter
+
or
3. Dial the DN where you parked the
call.
Note: If a parked call is not retrieved
within a specified period of time, it rings
back to your telephone or to the attendant.
Check with your system administrator to
determine your specified period of time.
Record a Calling Party Number
Calling Party Number allows you to record a caller’s number or charge account
number for account purposes while on an established call.
To record a caller’s number:
Charge
1. While on an active call, press the
Charge Key.
29
While on an active call
CParty
2. Press the Call Party Key.
Enter number appears on the display.
3. Dial the charge number.
Enter
Charge is not allowed
To charge a call to a charge account:
4. Press the Enter Key.
Note: If Calling Party Number is invalid the
screen displays, Charge is not allowed
While on an active call.
Charge
1. Press the Charge Key.
Account
2. Press the Account Key.
3.
Dial the charge account number.
Enter
4. Press the Enter Key.
Exit
5. Press the Exit Key.
Note: On the Meridian SL-100, flash the
switchhook and enter the Account feature
code. The code is provided by your system
administrator.
30
While on an active call
Display incoming calls
The Display call information allows you to be on an active call and display a
second caller’s name without interfering with the current call in progress, if not
automatically displayed.
To view the name of a second caller
while on a call in progress:
Display
1. Press the Display Key.
2. Press the flashing Line (DN) Key. The
call waiting information appears on
the display.
2498
Note 1: To display the second caller's
name does not interfere with the current call
in progress.
Note 2: You can use the Display Key with
other feature keys to display information
associated with the feature keys.
Note 3: On the Meridian SL-100, press
the Inspect Key to view information on a
second caller, while on an active call.
Trace a Malicious call
Malicious Call Trace provides a way for you to trace nuisance calls within your
system.
To use Call Trace while you are on a
call:
Call Trc
Press the Call Trace Key.
Note: On the Meridian SL-100, press the
Malicious Call Hold (MCH) Key.
To use Call Trace if you do not have a
trace button:
Trans
or
Conf
1. Press the Transfer Key or the
Conference Key.
31
While on an active call
Note: On the Meridian SL-100, press only
the Transfer Key.
p
2498
32
2. Dial the Trace FFC (Meridian 1 system)
or the FAC (Meridian SL-100 system).
3. Press the Line (DN) Key beside the
flashing LCD indicator to return to the
call.
Incoming calls
Incoming calls
This section describes features that you can use with incoming calls.
Activate Automatic Answerback
When Automatic Answerback is active, your set automatically answers in
handsfree mode after one ring.
Note: When Automatic Answerback is active, calls do not forward to your voice
message service.
To use Automatic Answerback:
AnsBk
1. Press the Automatic Answerback Key.
On
2. Press the On Key to toggle Automatic
Answerback on.
Exit
3. Press the Exit Key.
To deactivate Automatic
Answerback:
AnsBk
1. Press the Automatic Answerback Key.
Off
2. Press the Off Key to toggle Automatic
Answerback off.
Exit
3. Press the Exit Key.
33
Incoming calls
Activate Call Pickup
Call Pickup allows you to pick up a call from any telephone in the same Pickup
Group or another Pickup Group.
To answer a call in your own Call
Pickup Group:
1. Lift the handset.
GrpPkup
2. Press the Group Pickup Key.
To answer an incoming call in
another Call Pickup group:
1. Lift the handset.
GrpPicup
2. Press the Group Pickup Key.
3. Dial the pickup group number of the
telephone that rings.
Note 1: If the Group DN is invalid, you
receive an overflow burst tone and the
screen displays "Goodbye try again”.
Press the Goodbye Key.
Note 2: The system administrator assigns
the group pickup code.
Note 3: To answer an incoming call in
another call pickup group is not available
on the Meridian SL-100 system.
To answer a call at a specific
extension in any pickup group:
1. Lift the handset.
34
Incoming calls
Pickup
2. Press the Pickup Key.
3. Dial the DN of the telephone that you
hear ringing (in your call pickup
group).
Note 1: Meridian SL-100 uses Directed
Call Pickup, with a feature activation code
(FAC) access.
Note 2: If the pickup DN is invalid, you
receive an overflow burst tone and the
screen displays “Goodbye try again.”
Press the Goodbye Key.
Use Call Waiting
Call Waiting puts your current call on hold, while you answer the next call.
Example: The attendant routes an outside call to you while you are on an existing
call. Call Waiting allows you to recognize the call and respond to it.
To answer an incoming call while on
another call:
Hold
/
1. Press the Hold Key to put a current call
on hold (you receive the incoming call
tone).
Note: If the Automatic Hold feature is
enabled, it is not necessary to press the
Hold Key. The call is automatically put on
hold when you answer the second call.
CallWait
2. Press the Call Waiting Key to answer
the call.
35
Incoming calls
To return to your first telephone call:
Hold
Goodbye
/
1. Press the Hold Key if you want to put
the second call on hold.
or
or
/
Press the Goodbye Key to end the
second call.
2. Press the Line (DN) Key associated
with the first call.
2498
If you don not have a Call Waiting
Key:
Goodbye
2498
36
/
1. If you don not have a Call Waiting Key
and you hear the Call Waiting tone,
press the Goodbye Key to end your
current call.
2. Press the Line (DN) Key beside the
flashing status icon to answer the
incoming call.
While you are away from your desk
While you are away from your desk
This section describes features that you may wish to use when you are away from
your desk.
Call Forward
Call Forward allows you to direct your calls to ring at another Line (DN). If the
telephone begins to ring, you cannot forward an incoming call in progress.
To forward your calls or change the
forward number:
Forward
1. Press the Forward Key.
2. Dial the DN where you want to
forward your calls.
Forward
3. Press the Forward Key.
To cancel Call Forward:
Forward
Press the Forward Key.
To reinstate Call Forward to the same
number:
Forward
Forward
Press the Forward Key Twice.
Call Forward - Internal
Call Forward—Internal allows only calls originating at internal DNs to ring at
another DN. Calls originating outside your Meridian 1 system will still ring at your
telephone. You cannot forward calls while your telephone is ringing.
To forward your internal calls:
IntCFwd
1. Press Internal Call Forward.
37
While you are away from your desk
2. Dial the DN where you want to
forward your calls.
IntCFwd
3. Press the Internal Call Forward Key.
Receiving a call:
To cancel Internal Call Forward:
IntCFwd
Press the Internal Call Forward Key.
To reinstate Call Forward to the same
number:
IntCFwd
IntCFwd
Press the Internal Call Forward Key twice.
Note: The Meridian SL-100 uses Call
Forward Busy/Don’t Answer
Internal/External Feature. This feature
allows Meridian SL-100 users to:
•
Forward an incoming call which
originated internally from a DN in
the same customer group as you
•
Forward an incoming call which
originated externally from a DN
out of your customer group to a
DN outside your customer group.
You can activate this feature by using a
FAC (feature access code 4).
Use Remote Call Forward
Remote Call Forward allows you (from any telephone other than your own) to
forward your calls to any telephone.
Note: On the Meridian SL-100, dial the Remote Access Directory Number. You
are prompted to enter the directory number of your telephone and dial the Call
Forwarding Remote Activation Code. This allows you to activate, deactivate, or
change call forwarding to a new destination.
38
While you are away from your desk
To activate Remote Call Forward:
1. Lift the handset.
2. If you call from a telephone outside the
system, first dial your direct system
access number and wait for dial tone.
3. Dial the Remote Call Forward FFC to
activate the feature.
4. Dial your Electronic Lock password.
Note: Refer to “Secure your telephone” on
page 40.
5. Dial your DN.
You get a dial tone before you dial
your number.
6. Dial the number where you want to
forward your calls. If you forward
calls to an invalid number, you receive
a fast busy.
£
7. Press the Octothorpe Key.
To forward calls to a previous call
forward telephone number, skip step
six above.
To cancel Remote Call Forward:
1. Lift the handset.
2. If you call from a telephone outside the
system, dial the Direct system access
number and wait for the dial tone.
3. Dial the FFC deactivate key code for
Remote Call Forward.
39
While you are away from your desk
4. Dial your Electronic Lock password.
5. Dial your DN.
You get a dial tone before you dial
your number.
£
6. Press the Octothorpe Key.
Secure your telephone
You can lock your telephone with a password so that no one can make calls from
your office. The lock consists of a password which you may change.
To lock your telephone:
1. Lift the handset.
2. Dial the electronic Lock FFC.
3. Dial your electronic lock password.
4. If you perform this operation from a
different telephone, Dial your DN,
otherwise go to step five.
Goodbye
/
5.
Press the Goodbye Key.
To unlock your telephone:
1. Lift the handset.
2. Dial the Unlock FFC.
3. Dial your electronic lock password.
40
While you are away from your desk
4. If you are on a telephone other than
your own, dial your DN.
Goodbye
/
5. Press the Goodbye Key.
To change your electronic lock
password:
1. Lift the handset.
2. Dial the electronic lock password
Change FFC.
3. Dial the current password for your
telephone.
4. Dial the new password.
5. Dial the new password again.
Note 1: This feature is not available on the
Meridian SL-100.
Note 2: You cannot change your
password from a remote set.
41
Talk with more than one person
Talk with more than one person
This chapter describes features which allow you to talk with more than one person
at the same time.
Join a call
To connect a call to your current call:
Conf
1. While on a call, press the Conference
Key.
2. Press the flashing Line (DN) Key that
has the new call.
2498
Conf
3. Press the Conference Key again.
The person on hold joins your
conversation.
Set up a Conference call
You can set up a conference call for three (or six) people, this includes yourself.
Contact your system administrator to find out the maximum number of people you
can join in a conference on your system.
To set up a conference call:
Conf
1. While on a call, press the Conference
Key. The other party is on hold and
you receive dial tone.
2. Dial the number of the person you
want to add to the conference call. You
can talk privately to the person you
are adding at this time.
3. Press the Conference Key a second
time to conference all parties together.
Note: If necessary, repeat the procedure to
include up to six people in the conference.
42
Talk with more than one person
If the person you added to the
conference is unavailable:
Goodbye
/
1. Press the Goodbye Key.
2. Press the Line (DN) Key with the
flashing icon to return to your original
call.
2498
Selectable Conferee display and Disconnect
You can view the list of active conferees by using the Conferee Selectable Display
Key and disconnect any party that has been added to the conference call. This
feature is not available on the Meridian SL-100 system.
To view active conferees:
Conf Display
1. While on a conference call, press the
Conferee Selectable Display Key. The
LCD indicator turns on. With each key
press, the screen changes to show a
different active conferee.
Note: This action has no effect on the
displays of the other telephones involved in
the conference.
Goodbye
/
2. Press the Goodbye Key. If configured,
the Conference Count Display returns.
The LCD indicator turns off.
To disconnect a conferee:
Conf Display
2498
1. While on a conference call, press the
Conferee Selectable Display Key. The
LCD indicator turns on. Continue to
press the key until the conferee you
want to delete appears on the screen.
2. Press the DN Key on which the
conference call is established. The
selected conferee is disconnected from
the call.
43
Talk with more than one person
Note: If there are additional conferees to
be disconnected, press the Conferee
Selectable Display Key until the conferee
that is to be disconnected is displayed on
the screen.
Goodbye
/
3. Press the Goodbye Key. If configured
the Conference Count Display returns
and is updated to reflect the revised
total count of conferees. The LCD
indicator tuns off.
Use Group Call
Group Call automatically calls members of a predefined group, one at a time,
until they all answer. Ask your system administrator for details on how to create a
conference call group.
Note: On the Meridian SL-100, use the Preset conference feature for group calls.
Dial the specific DN for Preset Conference, simultaneous ringing of the
pre-selected parties is activated.
To call group members:
1. Lift the handset.
GrpCall
2. Press the Group Call Key. The feature
automatically calls all group members.
The icon flashes until all members
answer.
Their phone numbers appear on the
display as they answer. When the last
person answers, the Group Call indicator
lights steadily.
Note: After all the people in the group
have answered, only the person who made
the group call can put the call on hold.
To answer a Group Call:
GrpCall
44
Press the Group Call Key or
multi-appearance DN Key.
Talk with more than one person
Note 1: If you are on a call and you
receive three short tones, this is the
notification of a group call on your Line
(DN).
Note 2: If you are on a call on another
telephone in your group, you receive a long
tone through the handset or speaker.
Note 3: You do not get a notification of a
group call if you are already on a
conference or group call.
To end a Group Call:
Goodbye
/
Press the Goodbye Key.
Note: When the person who made the
group call disconnects, the call terminates
for all members of the group. However, the
members of the Group Call can disconnect
from the call and not affect other members
on the call.
45
Work without interruption
Work without interruption
This chapter describes features that provide you with uninterrupted work time.
Activate Make Set Busy
Make Set Busy allows you to make your telephone appear busy to all callers.
To activate Make Set Busy:
MkBusy
Press the Make Set Busy Key.
To deactivate Make Set Busy:
MkBusy
46
Press the Make Set Busy Key a second time
to deactivate the feature.
Additional Call Features
Additional Call Features
Auto Dial Transfer Feature
Auto Dial Transfer allows you to use your Auto Dial Key to transmit digits to the
central office after a Trunk Switchhook Flash. You must be on a central
office/exchange (CO) trunk call from or to a CO which offers Centrex or
exchange line-type features.
To use Auto Dial Transfer when you
pick up an incoming trunk call:
Flash
AutoDial
Goodbye
/
1. Press the Trunk Switchhook Flash Key
and wait for interrupted dial tone.You
receive a speed dial tone.
2. Press the Auto Dial Key to call the
number desired.
3. Press the Goodbye Key to end the call.
Note: On the Meridian SL-100, Auto Dial
can be used to transfer calls however, you
do not have to be on a central office trunk
call, and the Trunk Switchhook Flash key is
not applicable to the Meridian SL-100.
Use the buzz signal
Two telephones can link together to allow one person to signal the other. The
person signaled hears a buzz. Use this feature to notify the other person of a call,
a visitor, or a request.
To buzz the telephone linked to
yours:
Buzz
1. Press the Buzz Key.
The telephone linked to yours, buzzes as
long as you hold down the key.
Buzz
2. When you are finished, release the
Buzz Key.
Note: Buzz signal is not available on the
Meridian SL-100.
47
Additional Call Features
Call Page (Connect) to make an announcement
To connect to the Call Page allows you to make an announcement over the page
system. To make a page call, dial the page trunk access code.
Note: When the Page Key is used on an attendant console it overrides the
telephones; the telephones disconnect and must re-access the page trunk.
To connect to the Call Page:
1. Lift the handset.
2. Dial the page trunk access code.
The connection to the page system is
complete.
3. Make your announcement.
To disconnect the Call Page:
Goodbye
/
Press the Goodbye Key.
Centrex/Exchange Switchhook Flash
Centrex/Exchange Switchhook Flash allows you to signal the Central
Office/Exchange (CO) during an established call to use a Centrex service such as
call transfer or three-way calling.
To use Centrex/Exchange Line
Switchhook Flash:
Flash
1. Press the Trunk Switchhook Flash Key
You receive special dial tone.
2. Dial the codes for your custom Centrex
feature.
Goodbye
48
/
3. Press the Goodbye Key to end the call.
Note: The Meridian SL-100 is a central
office based PBX, and this feature is not
available.
Additional Call Features
Charge a call or Charge a Forced call
Call Charge allows you to charge a call to a specific account. Forced Charge
allows you to charge long-distance calls from a telephone restricted to local calls.
Note: On the Meridian SL-100, the Account code allows a user to enter a
billing number. If the account code is required, the user is prompted to enter a
code by a tone after the telephone number is dialed. If a user wishes to voluntarily
enter an account code, then flash the switchhook and enter the feature code,
which is provided by your system administrator.
To charge a local or long-distance
call to an account before you dial:
1. Lift the handset.
Charge
or
2. Press the Charge Key or
dial an FFC.
3. Dial the charge account number.
4. When you receive dial tone, dial the
number.
To charge a call in progress:
Trans
Conf
or
Charge
1. Press the Transfer Key or the
Conference Key.
2. Press the Charge Key or dial the FFC.
or
3. Dial the charge account number.
2498
4. Press the Line (DN) Key to return to
your call.
49
Additional Call Features
To charge a call to an account when
you transfer a call:
Trans
Charge
1. Press the Transfer Key. The call is on
hold.
2. Press the Charge Key or dial the FFC.
or
3. Dial the charge account number.
4. After you receive dial tone dial the
number to where the call is to be
transferred.
Trans
5. Press the Transfer Key when you hear
the telephone ring.
Note: You can talk privately to the person
at the transfer number before you press the
Transfer Key.
To charge a call to an account when
you add someone to a conference
call:
Conf
Acnt
1. Press the Conference Key. The call is
on hold.
2. Press the Account Key or dial the FFC.
or
3. Dial the charge account number.
4. Dial the number of the person you
want to add to the conference.
50
Additional Call Features
Conf
5. Press the Conference Key.
Enhanced Override Feature
Enhanced Override allows you to override an active call after you have attempted
a Forced Camp-on. Use Enhanced Override when you make either a simple call
or a consultation call (i.e., place a call on hold and call another party).
To use Enhanced Override:
1. Dial a telephone number and receive
a busy signal.
2. Press the Override Key.
Override
Conf
3. Press the Conference Key.
The people on the call in progress receive
a tone for approximately one second; the
feature connects the three of you together.
A short tone repeats.
To end the connection:
Goodbye
/
Press the Goodbye Key.
Note: Activate Enhanced Override is not
available on the Meridian SL-100.
Forced Camp-on feature
Forced Camp-on allows your telephone to automatically ring another telephone
as soon as that telephone disconnects from its current call. Forced Camp-on
allows you to camp on both internal and external calls. Forced Camp-on can be
used as a feature by itself or in conjunction with Priority Override. The
combination of the two features is referred to as Enhanced Override.
To use Forced Camp-on:
1. Dial a telephone number and you
receive a busy signal.
51
Additional Call Features
Override
2. Press the Override Key to initiate a
Forced Camp-on.
Note: You hear a ringback/ring tone or
busy/engaged signal depending on the
options chosen. You are now Forced
Camped-on to the number you dialed.
3. When the person you called finishes
their call, your telephone automatically
dials the number.
To answer a camped-on call:
Goodbye
/
1. Press the Goodbye Key.
2. When the telephone rings, lift the
handset. You are connected to the
camped-on call.
Note: Your telephone can be programmed
for either Camp-on or Call Waiting, but
not both.
Note: Forced Camp-on is not available on
Meridian SL-100.
On Hold on Loudspeaker
The On Hold on Loudspeaker feature allows users such as commodities brokers to
monitor one (with the optional Loudspeaker) or several (with the Speech Monitor)
stock markets, for example, while talking to one or more customers using the
handset. At any time, the user can enter the call being monitored on the
Loudspeaker or Speech Monitor unit. This feature requires additional equipment.
To use On Hold On Loudspeaker:
Hold
/
LdSpeaker
52
1. Place the call on Hold.
2. Press the Loudspeaker Key.
Additional Call Features
3. Press the DN Key associated with the
call on hold. The call on hold is put on
the Loudspeaker and is heard publicly.
2498
To talk privately to the party on the
Loudspeaker:
Use the handset on the Loudspeaker (if
provided).
Note: While the Loudspeaker is active, any
other call is maintained on the handset.
More than one call can be put on hold, but
only one call at a time can be placed on
the Loudspeaker.
To use On Hold On Loudspeaker:
HotLine
Hold
/
To talk privately to one of the parties
on the Speech Monitor
1. Make a call from Hot Line or the DN
of the Speech Monitor.
2. Place the call on Hold. The Speech
Monitor is automatically activated.
Take the call on the handset of the phone.
Note: This conversation is not heard on the
Loudspeaker. Any other user with a Speech
Monitor DN on their set can enter the call
by establishing a Multiple Appearance
Conference.
To disconnect a call from the Speech
Monitor:
Goodbye
/
To disconnect from the Speech
Monitor:
Press the Goodbye Key while the call is
active.
Switch off the Speech Monitor.
Note: This feature is not available on the
Meridian SL-100.
53
Additional Call Features
Override Feature
You can override a busy signal and interrupt another call.
To override a busy/engaged signal:
1. Dial a telephone number and receive
a busy signal.
2. Press the Override Key.
Override
The people on the call in progress receive
a tone for approximately one second; the
feature connects the three of you together.
A short tone repeats.
To end the connection:
Goodbye
/
Press the Goodbye Key.
Privacy Release Feature
Privacy Release allows one or more people who share your DN to join your call.
To use Privacy Release in an
established state:
PrivRls
Press the Private Release Key while you
are on a call. One person can now join the
call, if they press the shared number (DN)
Key on their telephone (multiple
appearance DN feature).
Radio Page Feature
Some telephone systems can have an on-site Radio Page system. This system
feature allows you to page a person and stay on the line until they answer. The
paged person answers the call when they enter a special Page “Meet - me” code
from any telephone. This connects the person paged to the party who paged
them.
Note: On the Meridian SL-100, dial the paging number access code. A network
connection is established with the paging access trunk. This provides access to
loudspeaker paging equipment. Automatic Pre-selection, Automatic
Post-selection, and Special Radio page features do not apply to Meridian SL-100.
54
Additional Call Features
Access a Radio Pager:
To contact someone, you can dial their
Directory Number (DN) or alert them
directly through their radio page device.
To use Automatic Pre-selection
(“Meet - me” page):
1. Lift the handset.
2. Dial the Radio Page FFC. You receive
page dial tone.
3. Dial the number of the party you want
to page. After dialing, you receive a
ringback tone.
Note 1: The person you paged uses any
telephone to enter a Radio Page Answer
code, plus their own DN number. This
action connects you and the person paged.
Note 2: If your call goes unanswered for a
preset time period, you receive a
continuous high pitched tone then silence.
Press the Goodbye Key.
To use Automatic Post selection:
The called party is either busy on the
telephone or away from the desk.
To page the called party there is no need to
redial the number of the called party.
RadioPage
1. Press the Radio Page Key. You receive
a special dial tone.
2. Dial the Radio Page Access FFC. You
receive dial tone.
55
Additional Call Features
Note 1: The person you have paged can
proceed to any telephone, enter their Radio
Page Answer code plus their own DN
number. This action connects you and the
person paged.
Note 2: You receive a fifteen second, high
pitched tone, then silence if the party paged
does not answer the call within a preset
time period. When you receive this signal,
replace the handset or press the Goodbye
Key.
To use the Special Radio Page
feature:
If you carry a Radio Pager, you receive a
page indication when someone dials your
Directory Number (DN).
If the Radio Page system is set up to
function in “Meet - me” mode, you can
answer the page call from any telephone.
You can connect to the person who paged
you.
1. Lift the handset.
2. Dial the Radio Page Answer FFC. You
receive page tone.
3. Dial your own DN. You connect to the
page caller. You receive a steady
high-pitched tone, letting you know the
caller has hung up.
Voice Call Feature
You page another person or make an announcement through someone else’s
telephone speaker.
To make a voice call:
1. Lift the handset.
56
Additional Call Features
VceCall
2. Press the Voice Call Key.
3. Make your announcement.
Goodbye
/
4. Press the Goodbye Key.
To respond to a voice call:
Your telephone rings once and you hear
the caller's voice through your speaker. Lift
the handset.
or
VceCall
or
Press the Voice Call Key and begin to
speak.
Note: On the Meridian SL-100 use the
Individual Page from the Group Intercom
(GIC) feature. Press the GIC Key and dial
the appropriate GIC number. After the first
ring, press the GIC Key and a one-way
connection is established. Make your
announcement over the speaker.
57
Hospitality features
Hospitality features
These hospitality features are intended for hotel operations use.
Note: The Hospitality Features are not available on the Meridian SL-100, except
for Wake-up Service.
Automatic Wake-Up
Although normally used as a hotel feature, Automatic Wake-up may be useful to
business users who require a timed reminder call feature. From your telephone
you may program the Meridian 1 system to automatically place a call to you at a
predetermined time. When you answer the call, you hear recorded music for up
to thirty seconds followed by a pre-recorded announcement, or the attendant.
To enter the time for a wake-up call:
1. Lift the handset.
2. Dial the Wake-Up Request FFC on the
Meridian 1 or FAC on the Meridian
SL-100.
3. Dial the wake-up time in a 24-hour
format (hh mm).
Goodbye
/
4. Press the Goodbye Key.
Note: On the Meridian SL-100, after you
enter the FAC, you receive a second dial
tone. Enter four consecutive digits to
specify an hour and minute. The reminder
time is specified in military time and is
based on a 24 hour format. i.e. 6:00 a.m.,
input 0600. You receive a confirmation
tone.
To cancel a wake-up call:
1. Lift the handset.
2. Dial the Wake-Up Cancel FFC on the
Meridian 1 or FAC on the Meridian
SL-100.
58
Hospitality features
Goodbye
3. Press the Goodbye Key.
/
Note: On the Meridian SL-100, after you
enter the FAC, you receive a confirmation
tone.
To verify the time for the wake-up
call:
1. Lift the handset.
2. Dial the Wake-Up Verify FFC.
3. Dial the wake-up time in a 24 hour
time format (hh mm). If it is correct,
you receive a confirmation tone.
Note: This feature is not available on the
Meridian SL-100. To change the specified
time for a wake-up call on the Meridian
SL-100, you must first deactivate the
feature and then activate the feature with a
new request.
Goodbye
4. Press the Goodbye Key.
/
Note: In 24-hour time format, 7:30 AM is
entered as 0730; 9:45 PM is 2145.
Message Registration
If your telephone is equipped with a display, you can read, change, or reset
meters that log your hotel telephone calls.
To read meters:
Msg Reg
1. Press the Message Registration Key.
M3902
or
Msg Reg
M3903 and M3904
Note: The Message Registration Key is
assigned to one of the three Programmable
Feature Keys on the M3902. The message
Registration Key is assigned to one of the
Programmable Line/Feature Keys on the
M3903 and M3904.
59
Hospitality features
2. Dial the room Directory Number (DN).
Msg Reg
3. Press the Message Registration Key.
M3902
or
Msg Reg
M3903 and M3904
To change a meter:
Msg Reg
1. Press the Message Registration Key.
M3902
or
Msg Reg
M3903 and M3904
2. Dial the room Directory Number (DN).
3. Dial the correct meter count.
•
Msg Reg
4. Press the Asterisk Key.
5. Press the Message Registration Key
M3902
or
Msg Reg
M3903 and M3904
60
Hospitality features
To reset a meter to zero:
Msg Reg
1. Press the Message Registration Key.
M3902
or
Msg Reg
M3903 and M3904
2. Dial the room DN number.
•
Msg Reg
3. Press the Asterisk Key.
4. Press the Message Registration Key.
M3902
or
Msg Reg
M3903 and M3904
Note: The Message Registration Key can
be a Fixed Key, Programmable
Line/Feature Key, or Programmable
Feature Key, depending on the model of
the M3900 telephone you are using.
Maid Identification
Maid ID makes it easier to keep track of which maids clean which rooms. The
maid enters the information from the telephone in each room.
To enter cleaning status:
1. Lift the handset.
2. Dial the FFC.
61
Hospitality features
3. Dial one of the following cleaning
status codes:
1 = cleaning requested
2 = cleaning in progress
3 = room cleaned
4 = room passed inspection
5 = room failed inspection
6 = cleaning skipped
7 = not for sale
You receive interrupted dial tone.
•
4. Press the Asterisk Key.
5. Dial the Maid ID. If you dial the wrong
Maid ID, press the Octothorpe Key
and redial the ID.
£
Goodbye
/
6. Press the Octothorpe Key.
7. Press the Goodbye Key.
Room Status
Room Status lets you read the status of a room using the Display Module.
To read the status of a room:
RmStatus
1. Press the Status Key.
2. Dial the Directory Number (DN) for
the room. The DN is displayed
followed by a two digit code.
62
Hospitality features
The first digit indicates the occupancy
status:
0 = room vacant
1 = room occupied
The next digit indicates the cleaning status
of the room:
1 = cleaning requested
2 = cleaning in progress
3 = room cleaned
4 = room passed inspection
5 = room failed inspection
6 = cleaning skipped
7 = not for sale
RmStatus
3. Press the Status Key.
To change the status of a room:
RmStatus
1. Press the Status Key.
2. Dial the Directory Number (DN) for
the room. The DN is displayed
followed by a two digit code.
The first digit indicates the occupancy
status:
0 = room vacant
1 = room occupied
63
Hospitality features
The next digit indicates the cleaning status
of the room:
1 = cleaning requested
2 = cleaning in progress
3 = room cleaned
4 = room passed inspection
5 = room failed inspection
6 = cleaning skipped
7 = not for sale
3. Dial the status code you want to assign
to the room. A three digit code
appears. The first digit indicates the
occupancy status. The second digit is
the old cleaning status, and the third is
the new cleaning status you just
entered.
RmStatus
4. Press the Status Key.
Note: The Status Key can be a Fixed Key,
Programmable Line/Feature Key, or
Programmable Feature Key, depending on
the model of the M3900 telephone you are
using.
64
Telephone display (M3902, M3903, and M3904)
Telephone display (M3902, M3903, and M3904)
This section summarizes the display features of the M3902, M3903, and the
M3904. Idle display is shown on the figures below.
M3902 display area
The M3902 has one display area for call status and feature information.
Information display
Date/time display
Call party info
Feature Status info
Options info
08/12 5:48
Forward
AutoD1
Conf
Features
Messages
Transfer
Hold
Goodbye
553-9078
M3903 display area
The M3903 information display shows one item at a time. You must use the
Navigation Keys to scroll through the list. When the item you want appears, press
the Select Key.
Programmable
Line/Feature
Keys
(Self-labeled)
Auto Dial
2498
08/12 5:48
Information display
NORTEL NETWORKS
Date/time display
Call party info
Feature Status info
Options info
Directories info
5 New callers
Trans
Conf
Quit
Forward
More...
Programmable
Feature Keys
(Self-labeled)
Copy
Navigation Keys
Headset
Options
Message
Call Log
Applications
Shift
553-9077
65
Telephone display (M3902, M3903, and M3904)
M3904 display area
The M3904 has two display areas. The upper portion of the display area is for
call status information, the lower display area is a three line feature information
display.
Programmable
Line/Feature
Keys
(Self-labeled)
Auto Dial
Auto Dial
Auto Dial
Auto Dial
Auto Dial
2498
08/12 5:48
Information display
NORTEL NETWORKS
Date/time display
Call party info
Feature Status info
Options info
Directories info
5 New callers
Trans
Conf
Quit
Forward
More...
Programmable
Feature Keys
(Self-labeled)
Copy
Navigation Keys
Headset
Options
Message
Directory/Log
Applications
Shift
553-9076
Note: Refer to “Your Telephone’s Controls” on page 5 and “Terms you should
know” on page 9 for more information on display and specialized key
information.
66
Use your Options Key (M3902, M3903, M3904)
Use your Options Key (M3902, M3903, M3904)
The display provides information on how to change the various options on your
telephone. Most of the features below are available to you on the M3902,
M3903, and M3904. Some of the feature are available only if turned on by your
system administrator; others are designed for specific M3900 models.
Options feature list
Language...
Date/time format...
Change feature key label
Key click
*
Screen contrast...
Headset port on call
**
Volume adjustment...
Headset port ext alerter
Ring type...
Call indication light
Call log options
*
On-hook default path
Live dial pad
** Display diagnostics
Preferred name match
** Group listening
Area code setup
*
MCA Controls...
Call timer
**M3904 only
* M3903 and M3904 only.
Note: The Meridian Communication Adapter (MCA) is unavailable on
the Meridian SL-100.
Note: The three dots... appearing after an option item indicates
there is a sublist.
Select options
The Options Key lets you customize certain characteristics of your phone. Screen
prompts take you step by step through procedures and keep you informed on the
status of the adjustable features. Because the display area is smaller on the
M3902 and M3903 the first two steps used to access an Option menu item are
different from the M3904.
Note: If you press the Quit Key before the Done Key you exit the Options without
saving changes. If you press the Done Key to exit you save the changes.
67
Use your Options Key (M3902, M3903, M3904)
Options
/
1. Press the Options Key to make
adjustment to your M3902 and
M3903 telephone.
2. Use the Navigation Keys to move up
and down through the list.
Select
Done
or
Quit
3. Press the Select Key when your
selection is displayed. The display
provides you with information to
adjust your selection.
4. Press the Done Key to save the
changes.
or
Press the Quit Key to exit.
To make adjustment to your M3904:
Options
/
1. Press the Options Key and scroll
through the list of features that are
adjustable for your telephone model.
2. Use the Navigation Keys to move up
and down through the list. Highlight
the feature you would like to adjust.
Select
Done
or
Quit
68
3. Press the Select Key. The display
provides you with information to
adjust your selection.
4. Press the Done Key to save the
changes.
or
Press the Quit Key to exit.
Use your Options Key (M3902, M3903, M3904)
Select a language
The telephone display is available in multiple languages. After you select
Language Selection:
1. Use the down Navigation Key to
select the desired language (e.g.,
French).
French
2. Press the Select Key.
Select
Done
or
Quit
3. Press the Done Key or press the Quit
Key to exit.
Change a feature key label
You can change the name on the Programmable Line/Feature Keys (Self-labeled)
by selecting Change key label in your Options list. These keys are located at the
sides of the top portion of the display area. Use the Select Key to choose the
Change key label option.
To change a feature key label:
Change feature key label
Select
1. Select the Change feature key label
from the option menu.
2. Press the Select Key.
Select your option from the three items on
the subset list.
Change feature key label
•
Change Feature key label
Restore all key labels
•
Restore all key labels
Restore one key label
•
Restore one key label
3. The prompt asks you to select the key
you want to change.
Note: Press the Programmable
Line/Feature Key (Self-labeled) that you
69
Use your Options Key (M3902, M3903, M3904)
want to change the key label on, for
example: change the AutoDial label to
Purchasing.
Note: On the M3902 use the Navigation
Keys to scroll to the key you want to
change the label on. Press the select Key
when the Key label appears on the display.
4. To change a letter press the Dial pad
Key with that alpha letter. Press the key
until the correct alpha letter or number
appears. Use the Case Key to change
the case of the letter.
5. Use the Navigation Keys to move the
cursor as you enter the alpha letter or
number you need.
Note 1: Continue until you have changed
the entire feature label.
Note 2: To select L you press the dial pad
number 5 three times (555). L is the third
letter associated with key 5.
6. Press the Done Key to save changes
and exit.
Done
To restore all key labels:
Restore all key labels
2. Press the Select Key.
Select
Yes
70
or
1. Select Restore all key labels.
No
3. Press the Yes or the No Key.
Note: If you select Yes all original labels
are restored. If you select No, you go back
to the subset list.
Use your Options Key (M3902, M3903, M3904)
To restore one key label:
Restore one key label
Select
Purchasing
Done
1. Press the Select Key to restore one key
label.
2. Press the key you wish to restore to the
original label (e.g., Purchasing).
3. Press the Done Key to save changes
and exit.
Note 1: You can press the Shift Key if the
label you want to change is on the
second layer of the Programmable
Line/Feature Key (Self-labeled).
Note 2: You cannot change the label on
your Primary Directory Number (DN) Key.
Contrast adjustment
The display contrast gives you a choice of how you view the text on your display.
After selecting Contrast adjustment:
To adjust display screen contrast:
Lower
or
Higher
Done
1. Press Lower to decrease the display
contrast level.
or
Higher to increase the display contrast
level.
2. Press the Done Key to save the
changes and exit.
71
Use your Options Key (M3902, M3903, M3904)
Volume adjustment
Use the Navigation Keys to select Volume Adjustment: (list of items to adjust
appear for your telephone model) Ringer, Buzzer, Speaker, Handset listen,
Handsfree listen, Headset listen, Headset talk, Headset sidetone.
Select Ringer. Press the Select Key to adjust the volume of the ringer on your
telephone.
Select Buzzer. Press the Select Key to adjust the buzzer volume. The buzzer
feature links two telephones together for quick notification purposes.
Select Speaker. Press the Select Key to adjust the speaker volume.
Select Handset listen. Press the Select Key to adjust volume of what you hear
through the handset.
Select Handsfree listen. Press the Select Key to adjust the handsfree speaker
volume (If your telephone has handsfree activated).
Select Headset listen. Press the Select Key to adjust the volume of speech heard
through the headset.
Select Headset talk. Press the Select Key to adjust how loud you speak through
your headset.
Select Headset sidetone (M3904 only). Press the Select Key to adjust Headset
sidetone. Sidetone is the sound the user hears through the headset or handset
when they are speaking. Without this feedback the user may perceive the
telephone as not working.
Press the Done Key to save the changes and exit. Press the Quit Key to exit without
saving changes.
Example: To adjust the Ringer
volume:
Options
/
1. Press the Option Key.
2. Use the up and down Navigation Keys
to scroll through the Options menu.
Select
Volume asjustment...
72
3. Press the Select Key, when the Volume
adjustment selection appears.
Use your Options Key (M3902, M3903, M3904)
4. Use the Navigation Keys to scroll
through the submenu items.
5. Press the Select Key when Ringer
appears.
Select
The ringer on your telephone begins to
ring. The Higher and Lower Keys
appear.
Ringer
Higher
or
Done
Lower
6. Press the Higher Key to raise the
volume of the ringer or press the
Lower Key to lower the volume of the
ringer.
7. Press the Done Key to save changes
and exit the program.
Choose Ring type
Ring type gives you the choice of telephone ring types or tones. When a ring type
appears in the display you can hear the selection prior to activating the tone for
your telephone. After you select Ring type:
1. Use the Navigation Keys to scroll
through the subset list of Ring type 1,
Ring type 2, Ring type 3.
Ring type 1
Note: You can only adjust the volume of
the ring for your Primary DN.
Play
2. Press the Play Key to sample a ring
tone.
Select
3. Press the Select Key to activate the
desired ring type.
Done
4. Press the Done Key to save the
changes and exit.
Note: The display list contains only the ring
types available for your telephone model.
73
Use your Options Key (M3902, M3903, M3904)
Set Call log option (M3903 and M3904)
When using Call log you have a choice of recording all incoming calls, only the
unanswered incoming calls or not to show the logged calls at all. The Call Log
stores up to 100 incoming entries on the M3904 and 10 incoming entries on the
M3903. Select the Call Log option and follow these steps:
To set Call log option:
1. When you select Call log you get two
options, select one of the two:
Log all calls
•
Log all calls
Log unanswered calls
•
Log unanswered calls
Done
2. Press the Done Key to save the
changes and exit.
Use Preferred name match (M3904)
This feature when activated, displays the names of incoming and outgoing callers
as stored in your Personal Directory, if the telephone number matches the one
stored in your directory. This feature allows you to personalize the displayed
names for incoming and outgoing calls. After you select Preferred name match:
On
or
Off
Done
1. Press the On Key to turn on
Preferred name match.
or
Press the Off Key to turn off Preferred
name match.
2. Press the Done Key to save the
changes and exit.
Use Live dial pad (M3904)
A Live dial pad allows you to press any dial pad key to automatically select dial
tone on your primary DN. After you select Live dial pad:
74
Use your Options Key (M3902, M3903, M3904)
On
or
Off
Done
1. Press the On Key to turn on Live dial
pad.
or
Press the Off Key to turn off Live dial
pad.
2. Press the Done Key to save the
changes and exit.
Area code setup
When you enter an area code using this feature, the callers list and CLID display
shows the extensions first with the prefix in parenthesis. This makes it easier to
identify local calls and internal calls. You can define up to three area codes. After
you select Enter area code option, follow these steps:
To enter area codes:
1st Code:408oooo
2nd Code:415oooo
3rd Code:650oooo
Done
1. Put your cursor in the first line and
enter an area/country code of your
choice.
2. Press the Done Key to save the
changes and exit.
Set Call timer
Call timer measures how long you are on each call. After you select Call timer:
On
or
Off
Done
1. Press the On Key to turn on the Call
Timer.
or
Press the Off Key to turn off the Call
Timer.
2. Press the Done Key to save the
changes and exit.
75
Use your Options Key (M3902, M3903, M3904)
Format time and date
There are several time/date display formats available to you. After you select
Time/date format:
1. Use the up and down Navigation Key
to scroll through the numbered
formats.
Select
Done
2. When the format you want appears on
your display, press the Select Key.
3. Press the Done Key to save the
changes and exit.
Note: There are eight time and date
formats. There are four time/date formats
in 12 hour time formats and four time/date
formats in 24 hour time format.
Set Key click
Key click provides a click sound as you press the telephone keys. Select Key click
option and follow these steps:
On
or
Off
Done
76
1. Press the On Key to turn on Key click.
or
Press the Off Key to turn off Key click.
2. Press the Done Key to save the
changes and exit.
Use your Options Key (M3902, M3903, M3904)
Use Headset port on call (M3904)
This feature allows you to connect a third party device such as a light to indicate
to others that you are on a call. The third party device connects to the headset port
and is activated when the user is on a call. Select the Headset port call option to
change the headset port.
Note: This feature is reserved for future qualification with third party equipment.
On
1. Press the On Key to turn on the
Headset port on call.
or
Off
or
Done
Press the Off Key to turn off the
Headset port on call.
2. Press the Done Key to save the
changes and exit.
Use Headset External Alerter and Recorder Interface (M3903 and
M3904)
When activated, the Headset External Alerter and Recorder Interface option,
provides an interface for the installation of a visual or audible alerter and or
recorder device. The External Alerter or Recording device plugs into the Headset
port located on the underneath side of the telephone. Select Headset External
Alerter option and follow these steps:
Note: This feature is reserved for future qualification with third party equipment.
On
or
Off
Done
1. Press the On Key to turn on
Headset port.
or
Press the Off Key to turn off the
Headset port.
2. Press the Done Key to save the
changes and exit.
77
Use your Options Key (M3902, M3903, M3904)
Call indicator light
The Call indicator light control allows you to turn on or off the flashing incoming
call indicator light. Select Call Indicator light:
On
1. Press the On Key to turn on the Call
Indicator light.
or
Off
or
Press the Off to turn off the Call
Indicator light.
Done
2. Press the Done Key to save changes
and exit.
On-hook default path
The on-hook default path opens the voice path automatically either on Headset or
Handsfree. Select the On-hook default path:
1. Select one of the two choices in the
submenu of the On-hook default path.
Handsfree selected
or
Headset selected
Done
Handsfree selected.
or
Headset selected.
2. Press the Done Key to save the
changes and exit.
Display diagnostics
The Display diagnostics is used by the technician to check the status of the display
to make sure it is functioning correctly. After you select Display diagnostics:
1. Use the up or down Navigation Keys
to scroll through the menu and view
the display diagnostics.
Display diagnostics
78
Use your Options Key (M3902, M3903, M3904)
Done
2. Press the Done Key to exit.
Activate Group listening
The Group listening feature allows you to talk on the handset to another party,
while one or more persons are listening to the conversation on the speaker. To
activate, select the Group listening option and follow these steps:
On
or
Off
Done
1. Press the On Key to turn on Group
listening.
or
Press the Off Key to turn off Group
listening.
2. Press the Done Key to save the
changes and exit.
Note 1: This feature does not have a tone
to inform the party on the other end of the
call that the conversation is being
monitored. You must let the other party
know when others are listening to the
conversation.
Note 2: Your system administrator must
configure this feature to enable activation.
Set Meridian Communications Adapter controls
The telephone user or the person who installs your Meridian Communication
Adapter needs to set the MCA parameters on your telephone. You set the MCA
parameters when you select MCA Controls:
Select
1. Press the Select Key to select MCA
controls.
2. Use the Navigation keys to select your
choice.
79
Directory display and controls (M3903 and M3904)
3. Press the Done Key to save the
changes and exit.
Done
Note 1: Meridian SL-100 does not support
MCA.
Note 2: Your system administrator must
configure this feature to enable activation.
Directory display and controls (M3903 and
M3904)
M3903 Directory display and controls
The M3903 information display shows one item at a time. Use the Navigation
Keys to scroll through the list. When the item you want appears, press the Select
Key. The figure below shows the status once you log into the directory. The M3903
has a Call Log and Redial list. It does not have a Personal Directory.
08/12 5:48
01 Call Log
Callers List
Select
Quit
Copy
553-9079
Access your Call Log or Redial List application (M3903)
To access the M3903 Call Log:
Call Log
/
Select
80
1. Press the Call Log Key.
2. Press Select when the directory you
want appears in the display area
(M3903).
Directory display and controls (M3903 and M3904)
Call Log
• Call Log
Redial List
• Redial List
3. To exit the directory press the Quit Key.
Quit
M3904 Directory display and controls
The information display available on the M3904 model telephone has a three line
display. The figure below shows the status once you log into the directory.
Note: Redial and Password are part of the directories menu display. Use the down
Navigation Key to view these selections. Press the associated Key under the
selections to select the directory you want.
Directories
08/12 5:48
Select a directory
Callers = Calls In
Dir = Personal Directory
Call Log
Quit
Dir
Redial
Passwd
Copy
553-9080
Access your Call Log, Redial or Personal Directory application
(M3904)
To access your Call Log, Redial or Personal Directory (M3904) follow these steps:
To access the M3904 directories:
Directory/Log
CallLog
1. Press the Directory/Log Key (M3904).
/
2. Press one of the following keys for the
directory you want on the M3904:
Dir
or
Redial
or
• Call Log
• Personal Directory
• Redial List (M3904)
81
Directory display and controls (M3903 and M3904)
Quit
To exit the directory press the Quit Key.
Directory password protection (M3904)
You can password protect your Call Log, Redial list and Personal Directory on the
M3904 telephone. If password protection is activated, you must enter a password
each time you press the Directory/Log Key.
To enable Password protection:
Directory/Log
/
Passwd
Password enabled: OFF
Select
On
New password:
1. Press the Directory/Log Key.
2. Press the Password Key.
3. Press the Select Key to choose
Password enabled:
4. Press the On Key to enable password
protection.
The prompt is: New Password.
To define your first password:
1. Dial the password.
Enter
Confirm password
2. Press the Enter Key.
The prompt is: Confirm password.
3. Confirm your password by dialing
(entering) the password again.
82
Directory display and controls (M3903 and M3904)
Password enabled: ON
Done
The prompt is:
Password enabled: ON.
4. Press the Done Key to save the
changes and exit.
To disable personal directory
password:
Directory/Log
/
Passwd
Off
Done
1. Press the Directory/Log Key.
2. Press the Password Key.
3. Press the Off Key to disable Password
Protection.
4. Press the Done Key to save the
changes and exit.
To change personal directory
password:
Directory/Log
/
1. Press the Directory/Log Key.
Passwd
2. Press the Password Key.
Select
3. Press the Select Key to choose Define
password.
Define password
Select
4. Press the Select Key to choose New
password.
83
Directory display and controls (M3903 and M3904)
DELETE
CLEAR
ENTER
When you Select New password, three
keys appear
DELETE
CLEAR
ENTER
5. Dial your new password at the
prompt.
Enter
Confirm password
6. Press the Enter Key.
The prompt is: Confirm password.
7. Dial your new password again.
84
Enter
8. Press the Enter Key.
Done
9. Press the Done Key to save the
changes and exit.
Call Log (M3903 and M3904)
Call Log (M3903 and M3904)
The Call Log feature provides access to the name and number of incoming calls,
and can be password protected on the M3904. You can activate Call Log to
record all calls, record only the unanswered incoming calls or not record any
calls.The incoming calls are stored in order of date and time received. The oldest
call is stored at the top of the list. The newest call is stored at the bottom of the list.
The M3904 Call log list stores up to 20 entries for incoming calls and 10 entries of
outgoing calls in the Redial List. The M3904 can copy a number from the Caller’s
Log and store it in the Personal Directory.
The M3903 Call log list holds up to 10 entries for incoming calls and 5 entries of
outgoing calls in the Redial List.
Access and use the Call Log (M3903)
To enter the Call Log list:
/
Call Log
Press the Call Log Key on the M3903.
To use the Call Log:
Old
or
New
Press the Old Key to go to the top of the old
calls list.
or
Press the New Key, to go to the top of the
new call list.
To make a call from the Call Log:
1. Use the Navigation Keys to scroll
through the Call Log and select the
number you want to call in the Call
Log list.
408 565 2494
Dial
2. Use the Dial Key to call the number
selected. You leave the Call Log when
you make the call.
85
Call Log (M3903 and M3904)
To exit the Call Log:
Quit
Press the Quit Key.
Access and use the Call Log (M3904)
To enter the Call Log list:
Directory/Log
/
1. Press the Directory/Log Key on the
M3904.
2. Press the Call Log Key.
/
Call Log
To use the Call Log:
Old
or
New
Press the Old Key to go to the top of the old
calls list.
or
Press the New Key, to go to the top of the
new call list.
To make a call from the Call Log:
1. Use the Navigation Keys to scroll
through the Call Log and select the
number you want to call in the Call
Log list.
408 565 2494
Dial
2. Use the Dial Key to call the number
selected. You leave the Call Log when
you make the call.
To exit the Call Log:
Quit
86
Press the Quit Key.
Redial List (M3903 and M3904)
Redial List (M3903 and M3904)
The Redial list records your last 10 (M3904) or 5 (M3903) outgoing call numbers
and can be password protected on the M3904. On the M3904 you can copy
these numbers to your Personal Directory.
Use the Redial List (M3903)
To select a number on your Redial
List:
/
Call Log
Select
1. Press the Call Log Key.
2. Press the Select Key when the Redial
list appears on the display.
Redial list
3. Use the Navigation Keys to select the
entry you want.
Dial
4. Press the Dial Key. Your call is
automatically dialed and you exit the
Redial List.
Use the Redial List (M3904)
To select a number on your Redial
List:
Directory/Log
/
Redial
1. Press the Directory/Log Key.
2. Press the Redial Key.
3. Use the Navigation Keys to select the
entry you need.
87
Personal Directory (M3904)
4. Press the Dial Key. Your call is
automatically dialed and you exit the
Redial List.
Dial
Personal Directory (M3904)
The Personal Directory provides a directory of names and numbers. The Personal
Directory allows you to add, delete, search and change an entry. The Personal
Directory holds up to 100 entries (an entry is one name and one telephone
number). You can add a directory entry by copying the entry from your Call Log
or Redial list, add an individual entry with the “Add New” Key or by using the
Personal Directory PC Utility Application. The Personal Directory PC Utility is an
accessory cartridge that connects your M3904 telephone to your PC. You can
create a directory on your PC and transfer it to your M3904 Telephone. You can
also copy call party name and number from your display and copy into your
Personal Directory.
The Directory Display and Controls (M3904 only)
The figure below shows the status once you log into the directory.
Directories
08/12 5:48
Select a directory
Callers = Calls In
Dir = Personal Directory
Call Log
Quit
Dir
Redial
Passwd
Copy
553-9080
To enter the Personal Directory:
Directory/Log
88
/
1. Press the Directory/Log Key.
Personal Directory (M3904)
Dir
2. Press the Directory Key.
Note: The displays shows the number of
entries in the Personal Directory. The Add
New Key appears if less than 100 entries
exist in your Personal Directory.
Add New
or
DelList
Quit
3. Press the Add New Key to add a
Personal Directory entry.
or
Press the Delete List Key to Delete all
list entries in your Personal Directory.
4. Press the Quit Key to exit the Personal
Directory.
To search the Personal Directory:
1. Use Navigation Key to move through
the directory list or use the “first letter
of the name” to find a name match.
2. Select a Directory list by alphabet
listings. (example press L for names
that begin with L (press 5 on the dial
pad three times for the letter L)).
Directory/Log
/
or
Quit
3. To exit press Directory/Log Key.
or
Press the Quit Key.
Add a Personal Directory entry
Directory/Log
/
1. Press the Directory/Log Key.
89
Personal Directory (M3904)
Dir
AddNew
2. Press the Personal Directory Key.
3. Press the Add New Key.
4. Dial (enter) the new name.
Example: to enter the name Chris:
Dial (enter) the name using the key pad.
¤¤¤
››
‡‡‡
›››
‡‡‡‡
Press the dial pad key with the desired
letter repeatedly until that letter appears on
the display.
Press the right arrow key to go to the next
letter.
Note: The cursor automatically advances
to the next position if a different key from
the last is pressed.
Next
5. Press the Next Key to add the
telephone number.
Enter the number.
1. Use the dial pad.
2. Press the key with the desired number.
Continue until your number is
complete.
Done
3. Press the Done Key to save the
changes and exit.
The prompt is: Saved.
Saved
90
Personal Directory (M3904)
Save number from incoming call to Personal Directory
While answering an incoming call you can add that call to your Personal
Directory, while you are on the call. If you do not add the call at this time you can
go into the Call Log later and add the call to the Personal Directory as long as you
have selected the Call log to record all incoming calls.
To save the number from an
incoming call to the Personal
Directory:
/
Copy
1. Press the Copy Key, while on the call.
The prompt is: Copy to.
Copy to
Edit
or
Save
2. Press the Edit Key, to change the
calling party name/number.
or
Press the Save Key.
Delete or edit an entry
You can delete an entry in your Personal Directory when you follow these steps.
To edit a Personal Directory entry:
Directory/Log
/
Dir
1. Press the Directory/Log Key.
2. Press the Directory Key.
3. Use the Navigation Keys to scroll to
and highlight the desired entry you
want to delete or edit.
Note: In addition to using the Navigation
Keys to search for a entry, you can use the
search feature.
91
Personal Directory (M3904)
Delete
4. Press the Delete Key to delete the
currently highlighted entry in your
Personal Directory.
Yes
5. Press the Yes Key to confirm entry
deletion.
Dial
Edit
AddNew Delete
When you scroll through, a list four
Keys appear:
DIAL
EDIT
ADDNEW
DELETE.
Edit
6. Press Edit Key to change the telephone
number or characters in name.
7. Use the Navigation Keys to move the
cursor to the digit or character you
wish to change. Highlight the existing
digit or character with the cursor and
use the dial pad to write over the entry.
Quit
8. When you have completed the edit,
press the Quit Key.
To delete an entry
Directory/Log
/
Dir
1. Press the Directory/Log Key.
2. Press the Directory Key.
3. Use the Navigation Keys to scroll to
and highlight the desired entry you
want to delete.
92
Personal Directory (M3904)
4. Press Delete Key to delete the entire
entry.
Delete
You are prompted to confirm
deletion.
or
Press the Yes Key to delete the entire
directory. Press the No Key to return to
the top of the Personal Directory.
Quit
5. Press the Quit Key to exit the Personal
Directory.
Yes
No
Delete your Personal Directory
Directory/Log
/
Dir
DelList
1. Press the Directory/Log Key.
2. Press the Directory Key.
3. Press the Delete List Key, the prompt is:
Delete all entries?
Yes
4. Press the Yes Key.
Note 1: If you press Yes, you delete all the
entries in your Personal Directory.
Note 2: Press the No Key and you return
to the top of the Personal Directory.
93
Personal Directory (M3904)
Use the Directory to make a call (M3904)
Follow these steps to make a call to a number listed in the directory:
Directory/Log
/
1. Press the Directory/Log Key.
2. Use the up or down Navigation Keys
to highlight the desired name or
number.
2498
Dial
3. Press the Dial Key.
Use Card View
The Card View provides additional information about the Directory entry. Select
the Personal Directory.
To look at the Card View:
1. Select the name.
2. Press the right arrow Navigation Key
to go to the Card View once you select
the name.
To dial from Card View:
1. Use the Navigation Keys to show the
name and number of the currently
selected entry in the Card View.
Dial
2. Press the Dial Key to place the call.
To exit Card View:
Press the left arrow Navigator Key to
leave the Card View and return to the
selected name.
94
Personal Directory (M3904)
Copy a number from the Redial list to the Personal Directory
(M3904)
Use the Copy Key to copy a number from the Redial List to the Personal Directory
list.
To copy a number from the Redial
list:
Dir
Redial
1. Press the Directory/Log Key.
2. Press the Redial Key.
3. Use the Navigation Keys to show the
name and number you want to copy to
your Personal Directory.
2498
Copy
/
4. Press the Copy Key.
When you press the Copy Key, the
prompt is: Copy to.
Copy to
Dir
5. Press the Personal Directory Key.
Edit
6. Press the Edit Key.
or
Save
7. Press the Save Key.
Note: The entry is saved to your Personal
Directory and you are returned to the top
of the Redial List.
Note: you can edit the name/number
before you save to the Personal Directory
or edit the text at a later time.
95
Personal Directory (M3904)
96
Operate the main features on the M3901
Operate the main features on the M3901
M3901 is a one line telephone. The M3901 operates in a different way than the
other M3900 series Digital Telephones. This section explains in some detail the
M3901 operation.
The M3901 supports five programmable features. You activate the features when
you press the M3901 Feature Key and a dial pad number key for that feature.
Your system administrator programs the features for your telephone. There is a
feature card placed on your telephone, which lists the features and instructions.
M3901 Fixed Keys
Goodbye Key
List of Fixed Keys:
Goodbye
Press the Goodbye Key to terminate a call.
or
/
Replace the handset to terminate a call.
Hold Key
To put a call on Hold:
Hold
Press the Hold Key to put an active call on
hold.
/
To take a call off Hold:
Line
Press the Line (DN) Key to take the call off
hold.
/
Note: When a call is on hold, the Message
Waiting Call Status Indicator flashes to
serve as a reminder.
Line Key
To use the Line Key to make a call:
Line
/
or
1. Press the Line (DN) Key and dial the
telephone number.
or
97
Operate the main features on the M3901
Lift the handset. The Line (DN) Key
selects automatically.
2. Dial the telephone number.
To adjust the ring or handset volume, press
the Volume Control Bar rocker up or
down.
Volume Control Bar
Raise or lower the volume on the
ringer or handset:
To adjust the ring volume:
down
up
Press the Volume Control Bar up or down
while the telephone is ringing.
To adjust the handset volume (voice
or dial tone):
down
up
Press the Volume Control Bar up or down
when you can hear sound coming from the
handset.
Features Key
To activate a feature:
Features
/
Fx
Press the Features Key plus a dial pad
number key for that feature.
+
Use a programmed feature or an Auto Dial (M3901)
Your system administrator configures five features for your telephone.
To access a feature requires you to press the Features / Fx Key and a dial pad
number key for that feature. You have 30 seconds to press the Feature Key and
enter the key pad number for the feature or the process ends. Press the
Features
/
Fx
Key and the £Key to turn an active feature off.
To activate Features:
Features
98
/
Fx
1. Press the Features Key.
Operate the main features on the M3901
2. Press the dial pad number key that
represents the feature you want to use.
To deactivate Features:
/
Features
Fx
Press the Features Key and the number
Key to deactivate any active feature.
Note: The Features Card on the right side
of the M3901 lists each feature and the
dial pad number key used to activate the
feature.
+£
To program an Auto dial Key:
Features
/
Fx
1. Press the Features Key and the dial
pad number key for Auto Dial
(handset is on-hook). The Feature
Activation Indicator flashes.
+
2. Dial the desired number.
3. Press the Features Key and the dial
pad number key for Auto Dial again.
Features
/
Fx
+
99
Operate the main features on the M3901
To use Auto Dial (M3901)
1. Lift the handset off-hook.
Features
/
Fx
2. Press the Features Key and the dial
pad number key for the Auto Dial.
The number dials automatically.
+
Use Speed Call (M3901)
To store a Speed Call Entry:
Features
/
Fx
1. Press the Features Key and dial pad
number key for Speed Call. The
Feature Activation LED Indicator
flashes.
+
2. Dial the Speed Call code 1 to 3 digits,
followed by the telephone number it
represents.
Features
/
Fx
3. Press the Features Key and dial pad
number key for Speed Call.
+
To make a Speed Call:
1. Lift the handset.
Features
+
100
/
Fx
2. Press the Features Key and dial pad
number key for Speed Call.
Operate the main features on the M3901
3. Dial the Speed Call code of the
number you want to call.
The Speed Call feature automatically
dials the number.
Use Call Transfer (M3901)
To transfer an active call you received to a different telephone follow these steps:
To use the Transfer feature:
Features
/
Fx
1. Press the Feature Key and dial pad
number key for Transfer.
+
2. Dial the number where you are
transferring the call.
Features
/
Fx
/
Fx
3. Press the Feature Key and dial pad
number key for the Transfer Feature
again when you hear the telephone at
the other end ring.
+
Features
+
4. Press the Features Key and dial the
key pad number key for the Transfer
Feature when the called party
answers.
Note: On the Meridian SL-100 use steps
one and two then hang up. If steps three
and four are activated, a three way
conversation is established.
101
Operate the main features on the M3901
Use Conference Call feature (M3901)
To add another party to an established call follow these steps:
To use the Conference Call feature:
Features
/
Fx
1. Press the Features Key and the dial
pad number key for Conference.
Note: The first party already on the line is
automatically put on hold and you receive
a dial tone.
+
2. Dial the number of the party you want
to add to the call.
Features
/
Fx
3. Press the Feature Key and the dial pad
number key for Conference again to
include all parties to the active call.
Note 1: To add more parties to the
conference (up to six), repeat steps 1-3)).
+
Note 2: Press the Goodbye Key, if you
make an error while dialing the number or
if you receive a busy signal, the Goodbye
Key disconnects you from the call.
Line
/
4. Press the Line (DN) Key to return to the
original call.
Activate Ring Again (M3901)
If you receive a busy tone or no answer when you try to reach someone in your
private network, Ring Again gives you audible tone notification when that person
is available or has used their telephone. The Ring Again feature allows you to
automatically redial the number.
To activate the Ring Again feature:
1. Dial a number and receive a busy tone
or no answer.
102
Operate the main features on the M3901
Features
/
Fx
2. Press the Features Key and dial the
key pad number for Ring Again.
+
Goodbye
3. Press the Goodbye Key.
/
To use Ring Again to call your party
when you receive notification:
Line
/
Features
/
1. Press the Line (DN) Key when you hear
the Ring Again tone.
Fx
2. Press the Feature Key and dial the key
pad number for the Ring Again
feature. Ring Again dials the number.
+
To cancel the Ring Again feature:
Features
/
Fx
Press the Feature Key and dial key pad
number for the Ring Again feature, before
you hear the Ring Again notification tone.
+
Make a call (M3901)
To dial a number while on-hook:
/
Line
1. Press the Line (DN) Key and dial
the number. Use this method for
on-hook dialing.
+
2. Lift the handset and speak when the
party answers.
103
Operate the main features on the M3901
To use handset and dial number:
1. Lift the handset, the telephone
automatically selects the DN line.
2. Dial the telephone number.
To terminate an active call:
Goodbye
/
Press the Goodbye Key.
Receive a call (M3901)
There is no separate status light for the Line or Directory Number (DN) Key. The
Message Waiting Indicator (MWI) provides three functions. the MWI flashes for
an incoming call, the MWI also flashes to indicate a call on Hold. The MWI
produces a steady light to indicate a message waiting.
To receive a call:
Lift the handset when the telephone rings
and begin to talk.
To terminate a call
Goodbye
104
/
Press Goodbye Key or replace handset to
terminate the call.
Note: On M3901, the MWI LED flashes for
an incoming call. The MWI is always
active, there is not an option to turn it off.
Operate the main features on the M3901
Feature Activation Indicator (M3901)
The Feature Activation Indicator (FAI) serves all five programmable feature keys.
The feature indicator LED winks or lights when a feature is active.
Message and Call Status Indicator (M3901)
The Message Waiting Indicator turns on to indicate a message waiting. The MWI
is the indicator for an incoming call and the indicator for a call on hold. The MWI
cannot show there is a message waiting if a call is on hold or if there is an
incoming call.
105
Operate the main features on the M3901
106
Accessories for the M3900 Series telephone
Accessories for the M3900 Series telephone
Optional items are available for use with your M3900 Series Digital telephone.
Please contact your System Administrator for additional details.
Note: Wall attachment is available for all four models.
Accessory Connection Module (ACM)
The Accessory Connection Module provides the interface for adding the Analog
Terminal Adapter, External Alerter Interface, and Meridian Communication
Adapter. The ACM is available for the M3902, M3903 and M3904.
Analog Terminal Adapter (ATA)
The ATA allows you to connect an analog device such as a modem or fax machine
to your telephone. The ATA is available for the M3902, M3903, and M3904
models.
External Alerter and Recorder Interface
The External Alerter Interface lets you connect a remote ringer to your telephone.
The External Alerter and Recorder interface is available for the M3902, M3903,
and M3904 models.
Headsets
An amplified and unamplified headset is compatible with your M3900 Series
Meridian Digital Telephones. The amplified headset is an option for noisy
environments.
Headsets vary in electrical, physical and audio characteristics. Performance
perception is subjective so it is recommended that the headset user try using their
headset with each of the three settings on both internal and external calls to
determine which works best for them.
To adjust the headset volume, go to the Options menu, Headset types and select
one of the headset types from the sub-menu item: Headset 1, Headset 2 or
Amplified.
Refer to your distributor for the latest product bulletin from Nortel Networks for
recommended headset types for the M3900 Series telephone.
Key-based Expansion Module
The Key-based Add-on Module provides additional feature keys for the M3904.
You can add up to two Key Expansion modules, for a total of 62 feature keys.The
expansion modules are available for the M3904 telephone.
107
Accessories for the M3900 Series telephone
Meridian Communications Adapter (MCA)
The MCA lets you connect your telephone to a personal computer or terminal. You
can use your telephone to exchange data between your computer and other
computers. The MCA is compatible with all the M3902, M3903 and M3904
models.
Note: The Meridian SL-100 does not support the Meridian Communication
Adapter.
108
Flexible Feature Code/Feature Access Codes
Meridian 1 Flexible Feature Codes (FFC)
Radio Paging
Lock
Radio Paging Access
Unlock
Radio Paging Answer
Call Pick Up
Call Park
DN Pick Up
Electronic Lock Password
Change
Group Pick Up
Maid ID
Remote Call Forward Activate
Wake-Up Request
Remote Call Forward Verify
Wake-Up Verify
Remote Call Forward Deactivate
Wake-Up Cancel
Trace
109
Flexible Feature Code/Feature Access Codes
Meridian SL-100 Feature Access Codes (FAC)
110
Account Code
Make Set Busy (MSB)
Anonymous Caller Rejection
(ACRJ)
Malicious Call Hold (MCH)
Automatic Callback (ACB)
Paging access code
Automatic Recall (AR)
Random Make Busy (RMB)
Busy Override
Secondary MADN Call
Forwarding (CFMDN)
Call Forward Busy/Don’t
Answer - Internal/External
Selective Call Forward (SCF)
Customer Originated Trace
(COT)
SIM Ring
Directory Call Park (DCPK)
System Call Park
Directed Call Pick-up (DCPU)
Station Origination Restrictions
Controller (SORC)
Executive Busy Override
(EBO)
Station Specific AuthCode (SSAC)
Flexible Station Controlled
Conference (CNF)
Uniform Call Distribution (UCD)
Last Number Redial
Wake-up Service
Index
A
Accessory Connection Module (ACM)
107
Account code 49
Account feature code 30
Activate Automatic Answerback 33
Activate Override 54
Analog Terminal Adapter (ATA) 107
Area code setup 75
Asterisk Key 60
Attendant Recall 27
Auto Dial 18
Auto Dial (M3901) 98, 100
Auto Dial Transfer 47
Automatic Wake-Up 58
B
billing number 49
buzz signal 47
38, 47,
51
Card View 9, 94
Centrex Switchhook Flash 31
Centrex/Exchange Switchhook Flash
48
Change a feature key label 69
Charge a call or Charge a Forced call
49
Conference call 42
Contrast adjustment 71
Controls, telephone 89
Copy Key 6
D
C
Call Charge 29
Call Conference feature (M3901)
Call Forward 37
Call indicator light 78
Call Join 42
Call Log 85
Call log 7
Call Log (M3903) 85
Call Log (M3904) 86
Call log option 74
Call Page 48, 51
Call Park 28
Call party information 9
Call Pickup 34
Call timer 75
Call Transfer (M3901 101
Call Waiting 35
Calling Party Number 29
Camp-on, Forced 21, 22, 34,
102
Date/time display feature 9
Delete Key 7
Dial Key 6
Dial Tone
interrupted 9
special 10
Direct Inward System Access 39
Directed Call Park (DCPK) Key 28
Directed Call Pickup 35
Directory Display 88
Directory Number 9
Directory Number (DN) 6
Directory password protection 82
Directory/Log 7
111
Index
Display 18, 31
Display Diagnostics 76
Display diagnostics 78
Display Key 31
DN 9
E
Edit Key 7
Electronic Lock 40
Electronic Lock password 40
Enhanced Override 51
External Alerter and Recorder Interface
107
F
Feature Access Codes (FAC) 9
Feature Activation Indicator (M3901)
105
Feature display 9
Features Key 98
Fixed key 9
Flexible Feature Codes (FFCs) 9
Forced Camp-on 21, 22, 34, 38,
51
G
Goodbye Key 5, 11,
Group Call 44
Group Intercom 57
Group Listening 13
Group listening 79
H
Handset listen 72
Handsfree 11
Handsfree Button 11
112
47,
Handsfree listen 72
Headset External Alerter and Recorder
Interface 77
Headset Key 5
Headset listen 72
Headset port on call 77
Headset sidetone 72
Headset talk 72
Headsets 107
Hold Key 5, 97
Hold on Loudspeaker 52
Hospitality features 58
Hot Line 22
I
Indicator status 9
Information display 9
Information line 9
Intercom 23
Intercom call 23
Internal Call Forward 37
Interrupted dial tone 9
J
Join a call
97
42
K
Key click 76
Key-based Expansion Module
L
Last Number Redial 20
Line (DN) Key 5
Line Key 97
Live dial pad 74
107
Index
M
P
M3901 Fixed Keys 97
M3902 display 65
M3903 display 65
M3904 display 66
Maid Identification 61
Make a call (M3901) 103
Make Busy 46
Make Set Busy 46
Malicious Call Hold (MCH) 31
Meet - me” page 55
Meridian 1 9
Meridian 1 Flexible Feature Codes (FFC
Paging tone 10
Personal Directory 10, 88, 93
Place a call on Hold 25
Predial Recall 16
Preferred name match 74
Preset conference feature 44
Primary Directory Number 6
Primary Directory Number (DN) key
Privacy Release 54
Private Line 10
Programmable Feature Keys 7
Programmable Line/Feature Keys 8
109
Q
Meridian Communications Adapter 79
Meridian Communications Adapter
(MCA) 108
Meridian SL-100 Feature Access Codes
(FAC) 110
Message and Call Status Indicator
(M3901) 105
Message Registration 59, 60, 62
More Key 7
N
Navigation Keys 6
O
Octothorpe Key 39
Off-hook 10
on-hook 18
On-hook default path
On-hook dialing 16
Options Key 6
78
10
Quit Key 6
R
Receive a call (M3901) 104
Redial Key 7
Redial last number called 20
Redial List 87
Redial list 10, 15
Redial List (M3903 87
Redial List (M3904 87
Redial list on the M3903 14
Redial list on the M3904 15
Remote Call Forward 38
Ring Again 19
Ring Again (M3901) 102
Ring type 73
Ringback/ring tone 9
S
Secure your telephone
40
113
Index
Select a language 69
Select options 67
Selectable Conferee display and
Disconnect 43
Shared Directory Numbers 10
Shift Key 7
Speaker Key 5
Special dial tone 10
Speed Call 21
Speed Call (M3901) 100
Speed Call, System 22
SPRE code 29
Switchhook 8, 10
System Speed Call 22
T
Timed Reminder Recall 26
Trace a Malicious call 31
Transfer a call 25
Trunk Switchhook Flash 48
U
Use your Options
67
V
Voice Call 56
Volume adjustment 72
Volume Control Bar 5, 98
114
While you are away from your desk: Call Forward
38
Title to and ownership of Meridian SL-1 software shall at all times
remain with Nortel Networks. Meridian SL-1 software shall not be
sold outright and the use thereof by the customer shall be subject
to the parties entering into software agreements as specified
by Nortel Networks.
Information contained in this document is subject to change.
Nortel Networks reserves the right, without notice, to make
changes in equipment design or program components as progress
in engineering, manufacturing or technology may warrant.
Reordering number:NT2F7901 A0779727
(c/o 15 each per package P0903627)
Internal Manufacturing part number:
P0903627
Issue 1.00
Printed in the United States of America
June 1999
www.nortelnetworks.com