Emerald Spa Great Lakes Spa 2008 Owner`s manual

Owner’s Manual
2009
Rev 01.28.09
4150 East Paris Ave.
Kentwood, MI 49512
www.emeraldspa.com
800.766.7727
INTRODUCTION
………………...…………………………………………………………… 3
IMPORTANT SAFETY INSTRUCTIONS …………………..………………………..…………. 4
• General ………..……………...………………………………………………………. 4
• Electrical ………………………………………………………………………………. 5
SPA LOCATION ……………………………………………………………………………… 6
• Outdoor Considerations ……………………………………...………………………….. 6
• Indoor Considerations …………………………………………….…………………….. 6
• Indoor or Outdoor Considerations …………………………………………………….…… 6
INSTALLATION INSTRUCTIONS ………………………………………...………………….. 7
• General Procedures ……………………………………………………….……………. 7
• 240V Systems ………………………………………………………………..………. 7-8
• 240V to 120V Wiring Conversion ………………………………………………………….. 9
• GFCI Load Center Wiring ……………………………………………………………….. 10
FEATURES ……………………..……………………..……………………………………. 11
• Electronics ………………………………………….………………………………… 11
• In-Spa Features …………………………………………………………………….. 12-14
STARTING AND USING YOUR SPA ……………………….……………………………….. 15
• Installing Filter Elements ……………………………………..……………………..….. 15
• Filling Your Spa ……………………………………..……………………..………….. 16
• Bleeding Air for Dual Filter and Single Filter ……………………………………………..… 16
SPA WATER CHEMISTRY ……………………………………………………………..…… 17
• Chemical Safety Tips ……………………….…………………………………………...17
• Spa Frog In-Line System …………………………..………………………………… 17-18
• Ozone Generator ……………………………………...…………………………..….. 19
• Draining the Water ……………………………………………………………………. 19
MAINTAINING YOUR SPA …………………………………….…………………….……… 20
• Cleaning the Spa Shell ……………………………………………….....……………… 20
• Cleaning the Filter …………………………………………………...………………… 20
• Relamping the Underwater Light ……………………………………………………....… 20
• Winterizing Your Spa ………………………………………………………………..…. 20
• The Spa Cabinet ……………………………………………………...……………….. 20
SPA CONTROLS ………………………………………...…………………………………. 21
• Spa Side Control for Villa and Chateau ………………………………………………… 21-22
• Spa Side Control for Estate and Manor ………………………………………………… 23-25
TROUBLESHOOTING
………………………..…………………………………..………… 26
SPA WARRANTY INFORMATION ………………………………………..……………… 27-28
2
Congratulations on your purchase of the finest spa on the market today. Emerald Spa Corporation welcomes
you to the Emerald Spa life-style! We are confident that this purchase will fulfill all your comfort, therapy, and
relaxations needs.
With proper care, your spa will provide many years of comfort and pleasure. Please take the time to read all of
the instructions before you install your Emerald Spa. This Owner’s Manual will help you understand all the
features of your spa and ensure that you get the most from your investment.
Remember, your beautiful new spa is a powerful appliance! You owe it to yourself, your family, and your
friends, to make sure that the spa is installed correctly and safely.
This manual explains safety precautions, installation instructions, operating directions, and maintenance procedures. If you have questions after reading this manual, please call Emerald Spa at 1.800.766.7727.
Read and understand all safety, installation, operating instructions, and all warnings and
cautions before adding water or attaching electrical power.
Emerald Spa
Purchase Information
Spa Model:
Power Pack Model:
Serial #:
Date of Purchase:
3
When installing and using the electrical equipment, basic safety precautions should always be followed,
including the following:
General
1.
READ AND FOLLOW ALL INSTRUCTIONS
2.
DANGER - Risk of Accidental Drowning. Extreme caution must be exercised to prevent unauthorized access by children. To
avoid accidents, ensure that children cannot use this spa unless they are supervised at all times.
3.
DANGER - Risk of Injury. The suction fittings in this spa are sized to match the specific water flow created by the pump.
Should the need arise to replace the suction fittings or the pump, be sure that the flow rates are compatible. Never operate
the spa if the suction fittings are broken or missing. Never replace a suction fitting with one rated less than the flow rate
marked on the original fitting.
4.
DANGER - Risk of Electric Shock. Install at least 5 feet (1.52 m) from all metal surfaces. As an alternative, a spa may be
installed within 5 feet of metal surfaces if each metal surface is permanently connected by a minimum No. 8 AWG (8.4 mm2)
solid copper conductor to the wire connector on the terminal box that is provided for this purpose.
5.
DANGER - Risk of Electric Shock. Do not permit any electric appliance, such as a light, telephone, radio, or television, within
5 feet (1.52 m) of a spa.
6.
WARNING – To reduce the risk of injury, the water in the spa should never exceed 104°F (40°C). Water temperatures between 100°F (38°C) and 104°F (40°C) are considered safe for a healthy adult for a 10-to-15 minute time period. Lower water
temperatures are recommend for extended use (exceeding 10-15 minutes) and for younger adults/children.
7.
WARNING – To reduce the risk of injury, do not permit children to use this product unless they are closely supervised at all
times.
8.
A wire connector is provided on this unit to connect a minimum No. 8 AWG (8.4mm2) solid copper conductor between this
unit and any metal equipment, metal enclosures of electrical equipment, metal water pipe, or conduit within 5 feet (1.52 m) of
the unit.
9.
Excessive water temperatures have a high potential for causing fetal damage during pregnancy. Pregnant women should
limit spa water temperatures to 100°F (38°C) and only use the spa under the direction of a licensed physician.
10. The use of alcohol, drugs, or medication before or during spa use may lead to unconsciousness with the possibility of drowning.
11. Persons taking medication should consult a licensed physician before entering the spa.
12. Persons suffering from obesity or with a medical history of heart disease, low or high blood pressure, circulatory system
problems, or diabetes should consult a licensed physician before entering the spa.
13. CAUSES, SYMPTOMS AND EFFECTS OF HYPERTHERMIA - Hyperthermia occurs when the internal temperature of the
body reaches a level several degrees above the normal body temperature of 98.6° F. The symptoms of hyperthermia include
an increase in the internal temperature of the body, dizziness, lethargy, drowsiness, and fainting. The effects of hyperthermia
include (1) failure to perceive heat, (2) failure to recognize the need to exit spa, (3) unawareness of impending hazard, (4)
fetal damage in pregnant women, (5) physical inability to exit the spa, (6) unconsciousness resulting in the danger of drowning.
14. The use of alcohol, drugs, or medication can greatly increase the risk of fatal hyperthermia.
15. During winter months where the temperature is consistently below freezing, check your spa periodically to ensure that it is
operating correctly and that the power to the spa has not been interrupted as to protect the water lines from freezing.
16. Do not use your spa alone.
17. People with infectious diseases should not use the spa.
18. To avoid injury, use care when entering or exiting the spa.
19. Do not use the spa immediately following strenuous exercise.
20. Maintain proper water chemistry in accordance to manufacturers’ instruction.
4
Electrical
1.
2.
3.
4.
5.
6.
7.
8.
9.
Read & follow all safety instructions.
A green colored terminal or a terminal marked G, GR, Ground, Grounding, or the international symbol is located inside the
supply terminal box or compartment. To reduce the risk of electric shock, this terminal must be connected to the grounding
means provided in the electric supply panel with a continuous copper wire equivalent in size to the circuit conductors supplying this equipment.
The equipment must be provided with a ground fault circuit interrupter located in the disconnect switch, as installed by a
licensed electrician.
The electrical service panel should be equipped with a 50-amp switch.
The electrical supply for the spa must include a suitably rated switch or circuit breaker to open all ungrounded supply
conductors, to comply with section 422-30 of the National Electrical Code, ANSI/NFPA 70-2002. The disconnecting means
must be readily accessible to the spa occupant, but must not be within 5 feet (1.52 m) of the spa.
All field-installed metal components such as rails, ladders, drains or other similar hardware within 3 meters of the spa shall be
bonded to the equipment grounding bus with copper wire conductors not smaller than No. 6 AWG.
For units intended for use other than single family dwellings, a clearly labeled emergency switch shall be provided as part of
the installation. The switch shall be readily accessible to the occupants and shall be installed at least 5 feet (1.52 m) away,
adjacent to, and within sight of, the unit.
WARNING: Improper electrical connections or conductor sizing may cause the equipment module to operate improperly,
create the potential for an electrical hazard, and may void the warranty.
CAUTION: Use only approved pressure-type wire splicing lugs or connectors suitable for the size and type of wiring used.
If your spa is equipped with audio components, the following instructions also apply:
1. CAUTION - Risk of Electric Shock. Do not leave component access panel open.
2. CAUTION - Risk of Electric Shock. Replace components only with identical components.
3. CAUTION - Do not operate the audio components while inside the spa.
4. WARNING - Prevent Electrocution. Do not connect any auxiliary components (for example cable, additional speakers, headphones, additional audio/video components, etc.) to the system.
5. These units are not provided with an outdoor antennae; when provided, it should be installed in accordance with Article 810
of the National Electrical Code, ANSI/NFPA 70.
6. Do not service this product yourself as opening or removing covers may expose you to dangerous voltage or other risk of
injury. Refer all servicing to qualified service personnel.
7. If the power supply connections or power supply cord(s) are damaged; if water is entering the audio equipment compartment
area; if the protective shields or barriers are showing signs of deterioration; or if there are signs of other potential damage to
the unit, turn off the unit at the disconnect switch and refer servicing to qualified service personnel.
8. This unit should be subjected to periodic routine maintenance (for example, once every 3 months) to make sure that the unit
is operating properly.
9. Replace damaged cord immediately.
10. Do not bury electrical cables or cords.
5
Your spa has been conveniently designed for use in either an indoor or outdoor setting. While selecting
an appropriate location for your spa, there are important things to consider.
Indoor Considerations
•
•
•
•
•
•
•
•
Walls, ceiling, flooring, and/or hardwood must be able to withstand high humidity. Just like in your bathroom, an exhaust fan
would be a good idea.
Spa Chemicals in the air may corrode certain metals in your home.
A self-draining floor is a great way to ease any worries about spilled water.
Spas must be accessible at all times to permit servicing if needed. Cost associated with the removal of walls, pulling a spa
out of an enclosed area, etc. are not the responsibility of the manufacturer. All costs associated with these types of items will
be the sole responsibility of the homeowner.
Remember that you'
ll need extra space to store the cover when it is removed. When using our handy cover-lift device, you
should allow for an extra 16" of clearance behind the spa.
The spa must be placed on a solid, flat, and level surface that does not move or shake.
You should consult with a builder or engineer to determine if your floor will support the spa weight. Remember, you must
allow for the spa, water, and people in your total weight calculations.
Be sure your spa is secure from access by young children. We offer a locking spa cover, but we also suggest keeping the
spa room locked and off limits to children.
Outdoor Considerations
•
•
•
•
Place your spa on a solid, flat, and level surface. We recommend a 4" thick reinforced concrete pad as the best surface.
Dirt, sand, concrete pavers, paver stones, etc. are not acceptable surfaces for your spa and these surfaces will void all warranty claims.
Keep in mind natural elements such as wind, sun, falling leaves, etc. Also consider lighting, visibility from the house, and
accessibility.
We recommend that you locate your spa in a locked fenced-in area to prevent access to the spa by children.
It is a good idea to have a contractor review your proposed site to see that there are no support problems. There are often
local ordinances that need to be met for spa use.
Indoor or Outdoor Considerations
•
•
•
When installing the spa, provide for adequate drainage to prevent water from entering the equipment module area.
When installing the spa, enable access to the equipment compartment.
Never locate light switches or other electrical components within reach from inside your spa. The equipment module must
remain protected by the skirting of the spa.
Wherever you locate your spa, you will need to have access to water in order to fill it. Also, you will need to be able to drain your
spa periodically. Since your spa water will likely have chemicals in it, you won'
t want to drain your spa on the lawn or into a garden. Be sure you can reach a garden hose from the spa to where you plan to drain the water. Never let water get on the equipment module that is located in the door opening of your spa.
MINIMUM
16 INCHES
4 INCH THICK
CONCRETE PAD
RECOMMENDED SUPPORT
6
General Procedures
This section covers the installation of your spa. All electrical steps must be performed by a licensed electrician. The
spa must be connected to a proper power supply and meet all National Electrical Code (N.E.C.) and local code requirements. The connection must include the conductors necessary for operation and bonding, as required by
N.E.C.
1.
2.
3.
4.
Remove the spa from its shipping container and retain all safety, operation, and warranty information.
Position the spa on a flat, level surface such as concrete, or a wood deck which provides adequate drainage.
Position the spa at least 5 feet from all metal surfaces unless each metal surface is permanently connected to a
bonding wire, as indicated in step 4.
The spa may be installed within 5 feet of metal surfaces as follows:
• Installation must be in accordance with Article 680-(40-44) of the National Electrical Code, ANSI/NFPA 702002.
• Each metal surface must be permanently connected to a bonding wire which is attached to a pressure wire
connector provided for that purpose.
• The pressure wire connector is located on the equipment system control enclosure.
• The bonding wire must be at least No. 8 AWG (8.4 mm²) solid copper wire, in accordance with article 68043E.
• The bonding wire must be attached to the pressure wire connector and all metal equipment, metal enclosures of electrical equipment, metal water pipe, or conduit within 5 feet of the spa.
240V Systems
1.
2.
Install a 50-amp, switch in the electrical service panel.
The electrical supply for the spa must include a GFCI to shut off the power supply (to comply with section 42230 of the National Electrical Code, ANSI/NFPA 70-2002). This disconnecting means must be readily accessible
to the spa occupant, however it must not be within 5 feet of the spa (see diagram).
Service Panel
At least
5 feet
7
GFCI
240V Systems
[continued]
3.
Pull four copper current carrying conductors (one each: black, red, white, green). Use either No. 6 AWG 60° C, No. 8 AWG
75° C, or No. 8 AWG 90° C wire, if spa is 50 feet or less away from its power supply.
NOTE: The ground must be equal to or larger than the largest power conductor.
4.
5.
6.
Reposition the spa at its final location and route the flexible conduit.
Using a 1” conduit connector at the end of the flexible conduit, route wires through an entrance hole cut by your electrician in
the control enclosure, and attach the conduit connector to the control enclosure.
Attach power wires to the terminal block. See 240V wiring diagram inside the control enclosure cover.
Attach the wires as follows and shown in graphic below:
ONE PUMP SYSTEMS
(IN.XE)
TWO PUMP SYSTEMS
(IN.XM)
GROUND
LINE 2
NEUTRAL
LINE 1
7.
8.
LINE 1
NEUTRAL
LINE 2
GROUND
Complete the conductor connections at the power supply panel.
Do not turn power on until instructed to do so in the “Starting and Using Your Spa” section.
NOTE: Consult the Wiring Diagram on page 9 for 240 Volt to 120 Volt conversion on the Villa
series spas only.
8
240V to 120V Wiring Conversion
for IN.XE Spa Packs
(Villa Series Spas Only)
Access door for
incoming power
Access door to
heater connections
Figure 1
For 240 VAC (4 wires)
For 120 VAC (*3 wires)
Correct wiring of the electrical
service box, GFCI, and pack
terminal block is essential.
*If connected to a 3 wire system,
no 240 VAC component will work.
Figure 2
N
L1
L2
Figure 3
N
GROUND
L1
L2
GROUND
Connections for 240V heater
Connections for 120V heater
The heater is factory configured
240V / 4kW, but it can be converted to a dedicated 120V /
1kW by simply switching a cable
on the connection port.
In order to properly configure
the heater to run on 120V, you
must make sure to remove the
L1 wire and connect it to the
Neutral terminal post on the
connection port.
Figure 5
Figure 4
INSTRUCTIONS FOR CONVERTING HEATER FROM 240V TO 120V
These instructions pertain only to those spas furnished with a factory installed Gecko IN.XE spa pack (see figure 1). It is possible to convert these systems to 120 volt operation in order to meet your installation requirements. The following instructions must be carefully followed.
1.
The conversion must be made by a qualified, licensed electrician in accordance with national and local electrical codes.
2.
Permanently connected units must be protected with a ground fault circuit interrupter (GFCI).
3.
Unplug or disconnect power to the spa and remove the wiring or power cord from the power input terminals (figure 2).
4.
Locate the access door for the heater connections (figure 1) and remove all six screws.
5.
Unscrew the L1 wire from the terminal post (figure 4), then reconnect it to the Neutral terminal post (figure 5).
6.
Replace the heater access door using all six screws.
9
GFCI Load Center
Wiring
WHITE
WHITE
BLACK
FROM HOUSE
BREAKER BOX
GROUND
BLACK (HOT)
WHITE (NEUTRAL)
RED (HOT)
RED (HOT)
GREEN OR
BARE COPPER
TO HOT TUB
SYSTEM BOX
GFCI LOAD CENTER
NOTE: The white neutral wire from the back of the GFCI MUST be connected to an incoming
line neutral. The internal mechanism of the GFCI requires this neutral connection. The GFCI will
not work without it.
Installation of this GFCI-Circuit Breaker, including ampere sizing and selection of conductor
size and type, must be accomplished by a qualified electrician in accordance with the National
Electrical Code, or the Canadian Electrical Code, and all federal, state and local codes and
regulations in effect at the time of installation.
10
Electronics
The features of each Power Pack are summarized in the following chart:
VILLA
CHATEAU
ESTATE
1.5 hp, 2 speed
4.8 hp, 2 speed
(1) 4.8 hp, and (1) 2.0 hp
(1) 4.8 hp, and (1) 4.8 hp
Gecko IN.XE
Gecko IN.XE
Gecko IN.XM
Gecko IN.XM
1.0/4.0KW
4.0KW
4.0KW
4.0KW
Air Pump (Blower)
No
Yes
Yes
Yes
Light
Yes
Yes
Yes
Yes
Control Panel
Digital
Digital
Digital
Digital
Ozonator (optional) 120V
Ready
Ready
Ready
Ready
240V (120V opt.)
240V
240V
240V
Keypad
Keypad
Keypad
Keypad
Automatic Time Outs
Yes
Yes
Yes
Yes
Preset Filter Cycles
Yes
Yes
Yes
Yes
Programmable Filter
Cycles: Topside
Yes
Yes
Yes
Yes
Sensor Failure Detection
Yes
Yes
Yes
Yes
Flow Error Detection
Yes
Yes
Yes
Yes
Smart Winter Mode
Yes
Yes
Yes
Yes
High Limit Protection
Yes
Yes
Yes
Yes
Heater/Status Indicator
Yes
Yes
Yes
Yes
Night Vision Backlight
Yes
Yes
Yes
Yes
Continuous Digital Water
Temperature Display
Yes
Yes
Yes
Yes
Digital Time Display
No
No
Yes
Yes
Icon Representation of
Functions
No
No
Yes
Yes
Digital Operational Status
Display
Yes
Yes
Yes
Yes
Digital Diagnostic Display
Yes
Yes
Yes
Yes
Automatic Filtration
Yes
Yes
Yes
Yes
Automatic Blower Purge
No
Yes
Yes
Yes
Automatic Water Pump
Purge
Yes
Yes
Yes
Yes
Temperature Lock
No
No
Yes
Yes
Panel Lock
No
No
Yes
Yes
Inverted Display
No
No
Yes
Yes
LED Lighting Capable
No
Yes
Yes
Yes
Water Pump(s)
Power Pack
Heater
Voltage Requirement
Temperature Adjustment
11
MANOR
In-Spa Features
Your spa may be equipped with a variety of therapy jets, controls, and fixtures. Refer to the following charts and identify
those features installed on your spa.
NOTE: Take care not to turn the jet face beyond the natural stopping point. If this does occur it
may prevent the jet from functioning properly.
Air Therapy Jets
(Excluding Villa)
When the air pump (blower) is on, air bubbles are
released from the air therapy jets primarily located on
the seats and the footwell. These jets create a mild
vibrating effect that massages the body.
2” Directional Jet*
The 2” Directional jets are fully adjustable and are
widely used in seating locations throughout our entire
spa line.
3” Pulsator Jet*
3” Directional Jet*
MIN.
MAX.
Our Pulsator jets provide two rotating streams of jetted
massage therapy for ultimate comfort. Simply turn the
outer ring of the jet to adjust the water flow.
MIN.
MAX.
The 3” Directional jets allow the nozzle to be positioned
to deliver a broad therapy to a specific location. Turn
the outer ring to also moderate the water flowing
through the jet.
MIN.
MAX.
5” Directional Jet*
Like our other various sized Directional jets, the nozzle
on the 5” jet may be positioned to pinpoint an exact therapy location. Turn the outer ring to also moderate the
water flowing through the jet.
5” Whirlpool Jet*
(Manor only)
A standard feature on all Manor spas, the Whirlpool jet
delivers a high degree of water through its large nozzle
opening. Jet action is further enhanced when air is
mixed into the stream of the water through an air control
located on the top coping of the spa.
Jet face appearance may be subject to change at any time.
* Stainless steel jet option available.
12
MIN.
MAX.
MIN.
MAX.
In-Spa Features
[continued]
Waterfall Jet
(Estate & Manor)
A standard feature on all Manor spas, the waterfall jet is
located above the waterline. Utilizing the valve installed
on the interior side wall of the spa, you can control the
intensity of the water stream. Use for ambiance, relaxation or therapy for the neck and shoulders.
Individual Neck
Jet Control
Installed on all Manor spas (optional on Estate) is a
separate valve controlling the intensity of the water
pressure for the neck jets. Pressure is controlled by
turning the face of the jet and/or by the use of this
control valve (location on wall by left arm).
Cup Holders
Located along the top edge of every spa are areas to
set a cup or soda can. These cup holders are strictly
for your convenience when you seek refreshments
during use of your spa.
Towel Warmer
Option
Optional on Manor spas is a special compartment
built into a corner of the Manor cabinet identifiable
with a handle for opening. Simply place your towel or
robe in the compartment and the vented heat from
the interior of the spa will keep it warm.
DANGER: Do NOT use for chemical storage!
LED Light
Option
Optional on Chateau, Estate, and Manor models is an
LED light package. This option allows for an eightcolor light selection to emit from the spa light, light
nodes installed around the top perimeter of the spa
coping, and the Emerald logo installed on one side of
the spa cabinet.
Air Control
Valves
The air intake valves are located in various locations
along the top coping of the spa. Turn to increase or
decrease the amount of air mixed with the water flow.
More air adds to the massage effect.
Light
This fixture is controlled by the “Light” button on all
controllers (optional LED pictured here).
Aromatherapy Option
(NOT an option on the
Villa models)
To use the aromatherapy feature, unscrew the cap
and place special aromatherapy pellet bag inside.
Replace cap. DO NOT remove pellets from the mesh
bag. The scent will be disbursed primarily while the
air pump (blower) is operating.
13
In-Spa Features
[continued]
Audio System
Option
The manufacturer’s instruction manual for Emerald Spa’s
Audio System is in the warranty bag located next to the
power pack inside the spa cabinet. Consult this manual
for important user instructions and proper operation of
the system.
The major components of Emerald’s Elite Audio System
are the “pop-up” stereo speakers and the stereo panel
installed on the side of the cabinet. Please consult the
stereo owner’s manual for instructions on how to use your
Emerald Elite Stereo. To “pop-up” the speakers, press on
the top when the speakers are in the closed position. To
close speaker, push down until it engages.
The Emerald HydroVibe Audio System™ includes a
mounted stereo in the towel warmer area, two flush
mounted speakers, and a special remote panel that
controls the operations of the HydroVibe Stereo mounted
on the top coping. The HydroVibe uses transducer
technology that allows for listening pleasure from inside
the spa. The four transducers mounted to the underside
of the spa shell create a unique speaker effect. Controlling the sound balance between these transducers and
the external cabinet mounted speakers is achieved using
the stereo’s fade control. The subwoofer works with the
transducers when the transducers are on. Please consult
the stereo owner’s manual for proper operation.
Subwoofers
Audio systems for the ESTATE and MANOR MODELS
include a subwoofer mounted under the cabinet.
Weir Skimmer
The weir skimmer is found on Estate and Manor models.
Its purpose is to skim the water surface. Always keep the
water level at 2/3 high on the opening of the skimmer or
damage to the system may result.
Strip Skimmer
The strip skimmer is found on Villa and Chateau models.
Its purpose is to skim the water surface. Always keep the
water level at least 2/3 high on the skimmer or damage
to the system may result.
Suction Grate
The suction grate is the intake opening for the water
circulating system. This grate protects you from the
powerful suction created by the pump (s) that power your
spa.
WARNING: Never block or remove the suction
grate. Do not use spa if suction grate is removed!
14
Installing Filter Elements
Placing element (s) in the Filter
1.
Unpackage the filter element (s) located inside the cabinet to be inserted into the filter.
2.
Unscrew the top of the filter canister (s) located on the top of the coping and insert the
element with the largest hole into the appropriate filter housing.
Insert the element with the smaller hole into the filter canister that accepts it.
3.
4.
Insert the filter plug into the middle of the filter element with the smallest hole. This
procedure allows for water to penetrate into the interior pleats of the element allowing
for optimal filtration (for Space Saver II filter only).
Lock ring
Air bleed valve
Filter cap
Filter element
Filter top
Filter cap
Filter key
Filter element
removal hook
Filter canister
Filter element
Brown filter
plug
Filter element
Bottom locking
flange
Space Saver II Filter
Found on V110, C125,
V215, and C230 models
75 Sq. Foot Filter
Found on E340, C335, C440,
E450, C540, E550, M570,
C640, E650, M670, E750,
M770, E850, M870, E950, and
M970 models
NOTE: The Filter Key allows the loosening/tightening of the filter caps for filter/spa
maintenance on Dual Filter Systems only. The filter key’s two parallel pegs are inserted
into the filter cap and turned to the desired open/closed operation. The removal hook
aids in lifting the elements from the interior of the filter.
15
Filling Your Spa
Filling Your Spa
Once the electric power has been connected, check the following while the power is OFF:
1.
2.
3.
4.
5.
6.
7.
Be sure all fittings to the support system are tight. Hand tighten only!
Be sure the drain valve is closed.
Your spa is equipped with 2 or 4 push/pull valves. There is one located before the suction side of the
pump and one located adjacent to the discharge side of your heater. If you have a secondary pump, there
will be two valves for this pump as well. Pull the push/pull valves OUT so they are open.
Using a garden hose, fill with water to 2-4" above the skim filter (for a Great Lakes Spa), or fill 2/3 of the
way up the box skimmer / 1/2 of the way up the strip skimmer (for an Emerald Spa). Always fill your spa
with hard (not softened) water. Do not overfill. After the spa is filled, remove the garden hose.
Check the equipment module area for water leaks. If there is water dripping, it is probably a loose connection at the equipment module. You should re-check the tightness of the fittings and placement of the
"O"-rings. If you cannot locate the source of the water leak, contact your authorized service dealer.
Check that the filter is positioned in the skim/filter system.
Activate the power to your spa. Refer to the Control Panel Instruction sheet included with this manual.
Bleeding Air
Dual Filter
1.
While the spa is off, use the filter key to unscrew and remove the filter caps. This allows for the large pocket
of air naturally formed when the spa was filled with water to escape from the filter cavity.
2.
Once the water level inside the filter housing has reached the same level as the water inside the spa, you can
then replace the filter caps.
3.
Tighten the filter cap snugly using the filter key. Be sure not to over-tighten. When the spa is running, you
should not see or hear any water leaking where the filter top meets the housing. If you see or hear water escaping, turn the spa off and tighten the filter lid.
Single Filter
1.
While the spa is operating on low speed, turn the bleeder screw located on the top of the filter lid counterclockwise one half turn. This will allow air to escape.
2.
When water appears, turn the screw clockwise to shut the valve until the water is no longer seen coming out.
Be sure not to over-tighten so as not to crack the valve.
CAUTION: Air must be bled from the system. Air in the system can damage the spa
and void the warranty.
16
Chemical Safety Tips
•
•
•
•
•
•
•
•
•
•
•
Never mix different types of chemicals or contaminate them in any way.
Do not exceed recommended dosages.
After superchlorinating/brominating, wait until the disinfectant level is down 3-5 parts per million (ppm) before
using the spa.
Keep chemicals out of reach of children and pets.
Keep containers closed when not in use.
Do not use contents of unlabeled containers.
Never add water to chemicals. If called for by the instructions, add chemicals to water.
Dispose of empty containers as instructed on the label.
Never handle chemicals with your bare hands.
Store chemicals in a cool, dry, clean place (not under spa).
Remove cover when superchlorinating/brominating. Wait at least one hour (with circulating system or low-spa
speed pump on) before replacing the cover. Doing so will prolong life of cover.
NOTE: Check and maintain your water chemistry at least twice a week for proper levels.
Spa Frog In-Line System
Your spa came with the most advanced, revolutionary sanitation system available today. When using the unique SPA
FROG Mineral Cartridge with the exclusive SPA FROG Bromine Cartridge, you’ll enjoy your spa more with less work
and less bromine.
NOTE: If you purchased a 100 or 200 series spa, your spa came equipped with a floating
system rather than the in-line version. For the floating system instructions, please see
the instruction card included in your information packet.
Less Work Because:
•
•
•
•
Minerals continuously work to control bacteria for up to four full months.
Cartridges last longer to eliminate daily maintenance.
Cartridges are pre-filled for no measuring or mess.
Simply adjust to your setting and relax for weeks.
A. Frog Cap
Less Bromine Because:
•
•
•
•
•
With minerals in the water, bromine use is cut by up to 50%. *
Bromine last longer: 2-4 weeks on a 350 gallon spa with average use.
With minerals and low levels of bromine, the water feels softer.
The system reduces odors and leaves the water crystal clear.
SPA FROG has the only minerals that work with bromine.
C. Mineral Cartridge
*Compared to the ANSI/NSPI recommended minimums for bromine in a spa.
The SPA FROG In-Line System is made up of:
A.
B.
C.
D.
A Frog cap that is easily distinguishable among the fittings on the top of the spa;
A Cartridge holder that pulls out the system;
A Mineral Cartridge that controls bacteria in the water; and
A Bromine Cartridge that helps support the minerals while oxidizing contaminants
like body oils. The cartridges are adjustable to meet your specific spa water care
needs.
17
B. Cartridge Holder
D. Bromine Cartridge
Spa Frog In-Line System
[continued]
Start Up
Open cap of SPA FROG In-Line System and set aside. DO NOT OPEN CAP WHILE JETS ARE ON.
Remove holder by pushing down and turning counterclockwise before pulling out.
•
Snap the Mineral Cartridge into the area marked “Minerals” (top portion) and the Bromine Cartridge into the
area marked “Bromine” (bottom portion) making sure to line up the indentation at the top of the cartridges with
the raised area on the holder.
Minerals
•
•
Raised area
inside holder, one
for each cartridge
Bromine
Indent Cartridges
NOTE: Using Bromine Cartridge in the area marked “Minerals” can cause over bromination
which shortens cartridge life.
•
Slowly insert holder into system. Line up holder arrow (1) with system arrow (2). Push down until holder tabs
(3) go past system tabs (4) and turn holder to the right (clockwise) until it stops. To ensure a locked position,
attempt to pull holder up. If it stays in place, the lock is secure.
Replace Cap
(1) Holder
arrow
(3) Holder tab
(4) System tab
•
(2) System
arrow
Begin regular spa care procedures as soon as start-up is complete.
Adjusting and Replacing Mineral Cartridge:
Open Mineral Cartridge wide open to setting #6 by holding the top of the unit and turning the
bottom counterclockwise until #6 appears in the setting window.
The Mineral Cartridge must be placed every 4 months. For ease in remembering, mark you
calendar with the Reminder Stickers included in the package with chemical cartridges or
replace the SPA FROG Mineral Cartridges every time you drain and fill you spa (every 90 to
120 days).
18
Ozone Generator
[optional]
An Ozone generator will supplement disinfectants and provide the following benefits:
•
•
•
•
•
•
•
Kills bacteria and viruses
Destroys matter which might discolor water
Does not affect the pH level of the water
Safe for bathers and equipment
Has no “chemical” smell
Automatic and requires little or no maintenance
REDUCES the need for disinfectants. Does NOT eliminate the need.
Refer to you ozone generators owner’s manual for information on service and maintenance.
Drain the Water
Under normal usage, you should change the water in your spa every 3-4 months. Before doing so be sure to turn
off all power to the spa, then follow these easy steps to drain the spa:
CAUTION: Do not allow the pump to run without water. Running the pump without water
will cause pump damage and void the warranty.
1. Locate spa drain feature at
base of spa. Pull the spout
out (approximately 2”) leaving
the exterior end cap on.
2. Rotate the spout assembly
counterclockwise until spout
stops.
3. After rotating the spout, pull
the spout out further until it
stops. Rotate drain cap counterclockwise and remove it.
4. Attach a garden hose to
drain threads and then push
the drain spout back in about
half-way to allow water to
begin draining from the spa.
Once the tub is drained, replace the drain cap, rotate the spout clockwise until it stops and push it back into the
recess. The remaining water in the spa can be scooped or siphoned out and you are now ready to clean the
acrylic surface.
NOTE: Chemically treated water may damage plants. Place the garden hose in a safe discharge area.
NOTE: Some water will be left in the bottom of the spa and in your plumbing lines. This small amount of
water can be mixed with fresh water without consequence. If 100% draining is required, a small submersible pump or a wet/dry shop vacuum should be used. Always call your dealer for assistance.
19
Cleaning the Spa Shell
Use a nonabrasive household cleaner to clean all spa shell surfaces and fixtures. Do not use scouring cleansers or
solvents; damage to the acrylic finish will result.
Your Emerald Spa is manufactured using LUCITE continuous-cast cross-linked acrylic sheet. This material provides a
strong chemical-resistant high gloss surface that is hard, nonporous, and impermeable to water.
Given proper care, the polished, lustrous surface of LUCITE sheet will retain its appearance for many years. To clean
your spa be sure to use a soft absorbent cloth with any of the commercially available nonabrasive foam or liquid
agents in general cleaning concentrations. Always rinse thoroughly with clean water and a soft chamois or moist
cellulose sponge.
Cleaning agents containing strong abrasives such as scouring powders or strong solvents such as gasoline, acetone,
or denatured alcohol should not be used to clean the acrylic surface of your spa.
Fine scratches may be minimized by the use of a mild automobile cleaner-polish. The cleaner-polish has a fine
abrasive action, and its wax content tends to fill small scratches to make them less visible.
NOTE: Do not use scouring cleansers or solvents; damage to the acrylic finish will result.
NOTE: Do not use strong solvents such as gasoline, acetone, or denatured alcohol; damage to
the acrylic finish will result.
Cleaning the Filter
1.
Turn off power at GFCI circuit breaker before performing any service.
2.
Using a filter key (for the Space Saver II Filter), open filters and remove elements. For larger filter, hold down lock
mechanism and spin the outer ring counterclockwise.
3.
Clean the filter element (s) as required:
• Spray with a garden hose to remove trapped dirt.
•
Soak in a solution of water and filter cleaner solution to remove body oils and other contaminants or see your
dealer for recommended cleaning supplies.
•
•
Inspect the elements for damage and replace as required.
Rinse thoroughly.
4.
Place clean filter element (s) in housing and install filter tops.
5.
Turn the power on at GFCI circuit breaker.
Relamping the Underwater Light
The underwater light should be relamped from the under side of the spa as follows:
1.
Disconnect the power from the spa.
2.
Remove cabinet panel directly behind the light fixture.
3.
Remove the old bulb and install a new bulb.
Winterizing Your Spa
Please see your local dealer for assistance on winterization.
NOTE: Damage caused by improper winterization will NOT be covered under warranty.
The Spa Cabinet
Durabilt™ Synthetic Cabinet
Your Durabilt Synthetic Cabinet is made completely of a synthetic material. To clean, take a dampened rag with
mild dish soap and wash the outside panels.
20
Spa Side Control for
Villa and Chateau
Single Pump System
(Villa)
Pump/Blower System
(Chateau)
Spa Functions
Key 1
Off Mode
Press Key 1 to turn Pump 1 on at low speed.
Press a second time to turn pump to high
speed (with a dual-speed pump). A third time
turns pump off.
This mode allows you to stop all outputs for 30
minutes to perform a quick spa maintenance.
Press and hold Key 1 key for 5 secs to activate
the Off mode. Quick press Key 1 key to reactivate the system before the expiration of the
30-minute delay.
The “Pump 1” indicator lights up when
Pump 1 is on. With a dual speed pump,
indicator will flash when Pump 1 is on
at low speed.
Key 2
While the Off mode is engaged, the display will
toggle between Off and the water temperature.
Water Temperature Regulation
Blower (if applicable)
Press Key 2 to turn blower on. Press a second time to turn blower off.
In a regulation cycle, the system first generates water
flow through the heater housing and the plumbing, in
order to ensure accurate water temperature readings
as well as avoiding heater activation in dry conditions.
A built-in timer automatically turns pump off
after 20 minutes, unless it has been manually
deactivated first.
After verifying pump activation and taking a water
temperature reading if required, the system automatically turns the heater on to reach and maintain water
temperature at Set Point.
The “blower” indicator lights up when
blower is on.
The “Heater” indicator lights up when the heater is on.
It flashes when there is a request for more heat
but the heater has not yet started.
Light Key
Press Light key to turn light on. Press a second time to turn light off. A built-in timer automatically turns light off after 2 hours, unless it
has been manually deactivated first.
Smart Winter Mode
The “Light” indicator lights up when light
is on.
Our Smart Winter Mode protects your system from
the cold by turning pumps on several times a day to
prevent water from freezing in pipes.
The “Smart Winter Mode” indicator lights up
when the Smart Winter Mode is on.
Up/Down Keys
Use Up or Down key to set desired water
temperature. The temperature setting will be
displayed for 5 seconds to confirm your new
selection.
Cooldown
The “Set Point” icon indicates that the
display shows the desired temperature,
NOT the current water temperature!
While performing this task, the heater is not allowed
to turn on and its icon flashes.
21
Spa Side Control for
Villa and Chateau
[continued]
Programming Filter Cycles
Troubleshooting
To program the filter cycles, you must enter these parameters:
duration and frequency. During a filter cycle, pump & blower run at
high speed for one minute to purge the plumbing. Pump 1 then runs
at low speed for the remainder of the cycle.
Hr
An internal error has been detected in in.xe. Contact your
dealer or service supplier.
HL
Setting filter cycle duration
Press and hold Light key until the display
shows dxx, with “xx” representing the duration in hours. (Default: 2 hours).
Use Up or Down key to change setting.
0 = no filtration
24 = continuous filtration
The system has shut the heater down because the temperature at the heater has reached 119°F (48°C). Do not
enter the water! Remove the spa cover and allow the water
to cool down, then shut power off and power your spa up
again to reset the system.
AOH
Temperature inside the spa skirt is too high, causing the
internal temperature in the in.xe to increase above normal
limits. Open skirt and wait until error clears.
Note: it’s not recommended to set this to “0”.
FLO
Filter cycle frequency
Press Light key again. The display will show
Fx, with “x” representing the number of filter
cycles per day (up to 4).
(Default: twice a day).
Use Up or Down key to change setting.
The system does not detect any water flow while the primary pump is running. Check and open water valves.
Check for water level. Clean filter. If the problem persists,
call you dealer or service supplier.
Prr
When the desired setting is displayed, press
Light key to confirm. A filter cycle will start
immediately.
The “Filter” indicator lights up when a
filter cycle is on.
Setting the temperature display units
Quick press Light key again. The display will
show either °F or °C.
Use Up or Down key to change units. Press
Light key a last time to go back to normal
mode.
°F = Fahrenheit
°C = Celsius
22
A problem is detected with the temperature probe. Call your
dealer or service supplier.
OH
The water temperature in the spa has reached 108°F (42°C).
Do not enter the water! Remove the spa cover and allow the
water to cool down to a lower temperature. Call your dealer or
service supplier if problem persists.
Spa Side Control for
Estate and Manor
Description
Operation Mode
Menu Title
“Soft” Key 1, 2,
3, 4
AM/PM (°F / °C)
“Ok” Key
“Plus” Key increases
parameter setting
“Mode” Key selects
mode of operation:
Spa, Audio, Options
Light Icon
Information Display
“Right” Multifunction
Key
Time, Temperature
& Message Digits
Pump Icons
Progress Bar Icon
Main Functions
Status Icons
Lock Icon
“Left” Multifunction
Key goes back to
previous parameter
setting or increases
parameter value.
Service Icon
- Select Spa to view Spa menu.
“Minus” Key
decreases parameter
setting
“Next” Key goes
to menu page
This menu allows control of all
pumps, blower and spa light, as well
as the activation of the Economy and
Standby modes. Every time a device
is on, its animated icon is displayed.
All pump activity can be stopped at
once by activating the Standby
Mode.
to display the
- Press Mode key
mode selection window.
Starting Light
Starting Pump 1
Starting Pump 2*
Starting Pump 3*
Next menu page
- Select Light Key to turn light on.
- Select Light Key repeatedly to
control light intensity. A final selection
turns light off.
- Select Pump 1 to turn Pump 1 on.
- Select Pump 1 repeatedly to control
pump 1 speeds.
- Select Pump 2 to turn Pump 2 on.
- Select Pump 2 repeatedly to control
pump 2 speeds.
- Select Pump 3 to turn Pump 3 on.
- Select Pump 3 once more to turn
pump 3 off.
- Press Next key to display the next
page in the spa menu.
(20 minute built-in timer)
(20 minute built-in timer)
(120 minute built-in timer)
Water temperature setting
- Press Plus/Minus key to select water temperature setting.
- Press OK key or wait 5 seconds to confirm new setting.
The “Set Point” prompt indicates the desired temperature NOT the current water
temperature.
(20 minute built-in timer)
Goes to blower option
Starting Blower*
Turning Economy on
Standby Mode
Displaying time
Viewing active progress bars
- Select Blower to turn blower on.
- Select Blower once more to turn
blower off.
Lowers the temperature set point of
the spa by 20°F (11°C).
Stops all pumps at the same time by a
simple click of a button!.
- Select Economy to activate the
Economy Mode.
- Select Economy again to override
economy programming (see spa
setup section).
- Select Standby to activate this mode.
- Select Standby again to resume
normal operations.
- Press Ok key to display the time.
- Press Ok key a second time to go
back to water temperature display.
A progress bar is a visual indicator of
the time remaining before a device is
turned off. Only one bar is displayed
at the time.
(20 minute built-in timer)
System automatically returns to Normal mode after a certain period of time,
unless the Standby mode has been
reactivated. Spa light will flash for a
few seconds before the exit of Standby
mode and restart the pumps. The
“Standby” message is also displayed
during Standby mode.
- Use Left or Right keys to view the
progress bar of each activated
device.
* Pump will stay turned on if there is a
request for more heat.
* option available depending upon factory settings
23
Spa Side Control for
Estate and Manor
[continued]
Programming
Programming Spa System
Setting Filter Cycle Start Time
Setting Cycle Duration
Setting Filter Cycle Frequency
Setting Economy Mode
To program the filter cycle, you must
enter these parameters: start time,
duration and frequency. During a filter
cycle, pumps run for one minute to
purge the plumbing, then Pump 1 runs
for the programmed number of hours.
The display will show the starting hour
previously set.
Here we set a value for the filter cycle
duration, in hours and minutes.
- Select Economy
- Use (+) or (-) key to select hour
setting.
- Use Right key to set minutes.
- Use (+) or (-) key to change minutes.
- Select Next arrow
on screen
menu to go to the next parameter:
Filter cycle duration.
- Use (+) or (-) key to set hour setting.
- Use Right key to set minutes.
- Use (+) or (-) key to change minutes.
- Select Next arrow
on screen
menu to go to the next parameter:
Filter cycle frequency.
Here we set the number of filtering
cycles that the system will perform per
day.
Setting Economy Status
Setting Economy Start Time
Setting Economy Stop Time
- Use (+) key to enable the economy
mode, the display will show On.
- Use (-) key to disable economy
mode, the display will show Off.
- Select Next arrow
on screen
menu to save changes and go to
economy cycle start hour.
- Use (+) or (-) key to set hour setting.
- Use Left key to access minutes
option.
- Use (+) or (-) key to set minutes.
- Select Next arrow
on screen
menu to save changes and go to the
next parameter stop economy.
- Use (+) or (-) key to set hour setting.
- Use Left key to access minutes
option.
- Use (+) or (-) key to set minutes.
on screen
- Select Enter option
menu to save changes and go back to
spa options menu.
- Press Mode Key
- Select Options menu
- Select Spa sub-menu
- Select Filter operation
- Use (+) or (-) key to set frequency
setting.
- Select Enter option on screen menu
to save changes and go back to spa
operations main menu.
Setting Maintenance Reminder
Prompts
Turning reminders on/off
- Select Reminder option
- Use (+) or (-) key to activate or
deactivate prompt(s).
on screen
- Select Next arrow
menu to save changes and go to next
menu screen.
This menu allows you to activate /
deactivate or simply reset the maintenance reminder prompts.
Resetting Prompt Messages
Viewing Spa Reminders
Spa Warnings
Turning Warnings On / Off
Viewing Spa Warnings
- Use Left or Right keys to review
one by one all active maintenance
messages.
- Select Enter option
on screen
menu to reset message and view next
task or go back to main menu.
The reminder icon will show up to
prompt you to review active maintenance messages.
This menu allows for you to view all
active warning messages ie: hot
water.
- Use Left or Right keys to review all
warning messages.
- Press Mode key again to go back to
main menu.
The warning
icon shows up to
prompt you to review active warning
messages.
Setting The Time
Setting Hour Settings
- Press Mode key
- Select Options menu
- Select Clock setting
- Use (+) or (-) key to set hour setting.
- Use Left or Right keys to access
minutes option.
- Use (+) or (-) key to set minutes.
on screen
- Select Enter option
menu to go back to keypad main
menu.
- Select Warning option
24
Spa Side Control for
Estate and Manor
[continued]
Other Settings
To Program Keypad Settings
Setting Keypad Display Options
Adjusting Contrast
Adjusting Backlight
Normal / Reverse Display
- Press Mode key
- Select Options menu
- Select Keypad sub-menu
This sub-menu is used to set keypad
display settings such as: contrast,
backlighting, etc.
- Use Left or Right keys to adjust
desired level of contrast.
on display to
- Select Next arrow
save changes and go to next screen
menu.
- Use Left or Right keys to adjust
backlight brightness.
on display to
- Select Next arrow
save changes and go to next screen
menu.
- Use (+) or (-) key to activate or
deactivate reverse display.
on display to
- Select Next arrow
save changes and go to next screen
menu.
- Select Display options
Display Orientation (Inverting)
Setting Keypad Audio Options
Keypad Beep On / Off
Turning Alarm Sound On
Setting Regional Settings
- Use (+) or (-) key to activate or
deactivate reverse display.
on screen
- Select Enter option
menu to go back to keypad main
menu.
This sub-menu is used to set keypad
audible options setting such as:
keypad on (key beep) and alarm.
- Select Sound options
- Use (+) or (-) key to activate or
deactivate keypad beep.
on display to
- Select Next arrow
save changes and go to next screen.
- Use (+) or (-) key to activate or
deactivate alarm sound.
on screen
- Select Enter option
menu to save changes and go back to
keypad main menu.
This sub-menu is used to set keypad
regional settings such as: language,
select temperature display units and
choose a format for time display.
Setting Language
Temperature Units
Setting Time Format
Security Options
Partial Keypad Lockout
- Use (+) or (-) to select from: English,
Français, Spanish & Deutsch.
on display to
- Select Next arrow
save changes and go to next screen
menu.
Water temperature can be displayed
in °F or °C.
- Use (+) or (-) to change setting.
- Select Enter arrow on display to
save changes and go to next screen
menu.
Partial keypad lock: basic functions of
the spa remain accessible (pump and
light outputs) but it’s impossible to
change the temperature Set Point, or
to enter Programming mode. Full lock:
all keys are disabled.
When the
keypad is locked, the
icon will be
displayed.
- Use (+) or (-) key to select “Partial”.
option on screen
- Select Enter
menu to go back to keypad main
menu.
- Use (+) or (-) to change setting.
on display to
- Select Next arrow
save changes and go to next screen
menu.
- Select Security options
Full Keypad Lockout
- Use (+) or (-) key to select “Full”.
option on screen
- Select Enter
menu to go back to keypad main
menu.
To unlock the keypad, press and hold
Light key for 5 seconds.
25
To unlock the keypad:
- Select Mode key
- Press and hold Option key for 5
seconds.
•
•
•
Equipment Module Will Not Operate
•
•
•
•
•
•
•
•
•
•
•
If the circuit breaker trips repeatedly, contact your dealer.
Turn the circuit breaker, or switch, supplying power to the equipment module OFF then ON.
If breaker continues to trip, check with your electrician to be sure the proper amperage breaker was
installed.
Make sure all valves are in the open position.
Make sure the filter is clean.
Make sure the suction intake covers are free of debris.
Make sure the water level of the spa is at least 2/3 of the way up the skimmer.
Check to make sure all adjustable flow-type jets are turned open.
Pump Runs And There Is Water Flow But No Heat
•
•
•
Check the main circuit breaker panel. If the GFCI or circuit breaker has tripped, reset the breaker.
Pump Will Run But There Is No Water Flow
•
•
Make sure the spa control is plugged into the control system of the equipment module.
Press the temperature set button to increase temperature. Do NOT expect to feel hot water coming
from the jets.
Make sure all valves are open to allow full water flow through the system. Limited water flow will NOT
build enough pressure to allow the heater to come on.
Clean the filter to assure maximum water flow.
Pulsating Or Minimal Water Flow In High Speed Mode
•
•
•
•
•
Make sure water level of the spa is at least 2/3 of the way up the skimmer.
Be sure jets are turned open
Make sure all valves are open.
Make sure the filter element is clean.
Make sure the suction intake covers are free of debris.
Ozone Bubbles Are Not Coming Out Of Ozone Jet
•
Make sure the lever of the Diverter Valve (if equipped) is not in the center position.
Pump Vibrates Excessively
•
•
•
Check for loose screws on equipment module face and bolts attaching equipment module to frame.
Make sure spa is not touching or rubbing against anything such as a deck rail, house, etc.
Air may be trapped in pump housing. Turn pump off. Slightly loosen the pump unions. With a towel
covering the area (water will splash) turn the pump on for 3-5 seconds to bleed air out of pump hous-
•
ing. Turn pump off and tighten the unions. Repeat if necessary.
Make sure that the spa has been installed on a properly supported surface.
26
Emerald Spa Corporation, manufacturer of Emerald Spas (“Emerald”) extends this Limited Warranty solely to the original consumer purchaser
of any Emerald Spa manufactured in the U.S.A. or Canada after January 1, 2009.
LIFETIME STRUCTURAL WARRANTY
Emerald warrants (parts and labor) the spa shell against water loss due to defects in the spa shell for the “Lifetime” of the spa shell. For purposes
hereof, a spa shell’s “Lifetime” shall begin on the date of manufacture and shall terminate on the earlier to occur of (i) the discontinuation of the
product line by Emerald, or (ii) ten (10) years from the date of purchase, or (iii) ten (10) years and six (6) months from the date of manufacture.
This warranty is subject to the limitations and disclaimers herein.
FIVE-YEAR SURFACE WARRANTY
Emerald warrants (parts and labor) the spa surface against cracks caused by defective materials or workmanship for a period not to exceed the
lesser of five (5) years from the date of purchase or five (5) years six (6) months from the date of manufacture. Excluded from this warranty are
the cosmetic damages, surface blistering or conditions arising from abuse, misuse, normal wear or acts of God. This warranty is subject to the
limitations and disclaimers herein.
THREE-YEAR COMPONENT WARRANTY
Emerald warrants (parts and labor) the mechanical equipment, plumbing, fittings, and controls against defects in workmanship for a period not to
exceed the lesser of three (3) years from the date of purchase or three (3) years six (6) months from the date of manufacture. Damage caused in
whole or in part by improper electrical hook-up or wiring, or by any other cause listed as an exclusion to the warranties herein, voids the warranty.
Travel, trip, or mileage costs are not covered under this warranty and service and travel charges may be assessed to the purchaser by the dealer.
EXTENT OF WARRANTY/DISCLAIMERS
These warranties extend only to the original "consumer" purchaser of the spa as that term is defined in the Magnuson-Moss Warranty Act, 15
USC Section 101, as amended. These warranties terminate upon: (1) transfer of ownership of the spa; (2) rental of the spa; (3) rental of the premises where the spa is located; or (4) commercial or public use of the spa. Warranty coverage shall not extend for any reason beyond the stated
periods. The warranties as set forth and limited herein are the sole and exclusive warranties made by Emerald and Emerald hereby expressly
disclaims any other warranties, express or implied. EMERALD HEREBY EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. EMERALD’S
LIABILITY WITH RESPECT TO ITS PRODUCTS SHALL NOT EXCEED THE OBLIGATION TO REPAIR OR REPLACE DEFECTIVE PRODUCT AS EXPRESSLY SET FORTH ABOVE IRRESPECTIVE OF THE THEORY UPON WHICH ANY CLAIM MIGHT
BE BASED INCLUDING BREACH OF CONTRACT, WARRANTY, NEGLIGENCE, OR STRICT LIABILITY. UNDER NO CIRCUMSTANCES SHALL EMERALD BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
WARRANTY PROCEDURES
In the event of any malfunction or defect covered by any of these warranties, contact the authorized dealer from whom you purchased your spa.
All service work must be performed by an authorized dealer or an authorized agent of Emerald. In the event there is not an authorized dealer or
repair firm in your area, the spa can be returned pre-paid freight (you pay) to Emerald for evaluation and, if necessary, repair of the defect. Emerald will then ship the spa back to you pre-paid (Emerald pays) upon completion of the repair. In the event the spa needs to be returned to Emerald
for repair, contact Emerald in advance at: 4150 East Paris Avenue, Kentwood, Michigan, 49512, phone number: (800) 766.7727, for packaging
and shipping instructions. In addition, Emerald reserves the right to inspect or designate a person to inspect any part that is claimed to be defective
and covered by this warranty. For any warranty service of components, Emerald reserves the right to choose at its option repair of the problem or
a replacement of the defective component. You are responsible to provide adequate access to the spa, equipment, and plumbing. Emerald, its
dealers or agents will not perform service on spas where conditions are unclean, unsafe or potentially unhealthy due to abuse, neglect, or improper
maintenance. With regard to spa surface warranty repairs, cracks will be repaired so as to prevent damage to or leakage from the spa shell. No
warranty is made that the color or texture of the repair will match the original surface. Emerald reserves the right to substitute a part or component
of equivalent value, either new or reconditioned, and any such repair or replacement shall assume as its warranty only the remaining portion of the
warranty on the original product. Travel, trip, and mileage costs are not covered under these warranties and these charges may be assessed to
you. Emerald dealers shall have the right to add additional surcharges for their services which are not covered by these warranties. Any party
making a claim hereunder must establish by dated sales slip, invoice or installation receipt the date of original purchase and the fact that claimant
is the original purchaser and that the spa is at the original installation location. Transportation costs incurred to and from Emerald for replacement
spa, spa shell, plumbing, power pack or any part related to the spa are the responsibility of the purchaser. All costs for the removal and reinstallation of the spa, spa shell or power pack are the responsibility of the purchaser.
27
Spa Warranty Information
[continued]
ACTS INVALIDATING WARRANTIES
Theses warranties shall be null and void if the spa has been subject to alteration, misuse or abuse (or is used in manner that is not consistent with
the product specifications or for which it is not designed) or if any repairs to the spa are attempted by anyone other than an authorized representative of Emerald. Alteration shall include but is not limited to any component or plumbing change, electrical conversion, or the addition of any
non-approved sanitation or water purification device or heating system, which contributes to a component or unit failure, or unsafe operation of
the system. CORROSION OR DEGRADATION TO THE SPA SHELL, SURFACE, FITTINGS, STAINLESS ACCENTS, ELECTRONICS, PUMP AND ALL OTHER COMPONENTS THAT ARE CAUSED BY IMPROPER USE OF CHEMICALS AND/OR
WATER TREATMENT ARE NOT COVERED UNDER THESE WARRANTIES. Damages caused by the following are not covered
under these warranties: transportation or installation by third parties; operation of the spa at water temperatures outside the range of 50 degrees F.
to 104 degrees F.; dirty, clogged or calcified filter cartridges; a defective support system (a solid, flat, level surface is required); harsh chemicals
which are not recommended by the plastic manufacturer which come into contact with the spa surface; allowing undissolved spa sanitizing
chemicals to come into contact with the spa surface; improper water chemistry maintenance; allowing the spa to remain uncovered in direct
sunlight; freezing conditions; moving or relocating the spa; failure of an inadequate pad, platform, deck or other support structure; improper electrical hook-up or wiring; and acts of God or third parties or other damages caused to the spa which are outside the control of Emerald.
LIMITATIONS OF LIABILITY/EXCLUSIONS
THESE WARRANTIES DO NOT APPLY TO PARTS WHICH ARE NOT MANUFACTURED BY EMERALD AND SHALL
NOT APPLY TO ANY ITEMS INSTALLED IN OR ATTACHED TO THE SPA AFTER THE DATE OF MANUFACTURE OR
TO OPTIONAL PARTS OR SYSTEMS WHICH ARE PURCHASED FOR INCLUSION ON OR IN THE SPA. EMERALD
SHALL HAVE NO RESPONSIBILITY TO AID IN THE ENFORCEMENT OF ANY WARRANTIES AGAINST MANUFACTURERS OF SUCH ITEMS, PARTS, SYSTEMS OR OPTIONS. Optional Parts include, without limitation, ozone generator, all audio
systems, and LED lighting. Emerald shall not be liable for loss of use of the spa or other incidental or consequential costs, expenses or damages,
which include but are not limited to, water and/or sewage costs, water damage to surrounding areas, rooms or furnishings, the removal of or reinstallation of a wall, deck or other fixture, water leakage, costs of shipping or packaging, applicable taxes, or the payment of any costs or expenses
of disassembly, removal, or reinstallation of the spa or any part. Pump shaft seal parts are warranted 2 years (unless otherwise excluded as described above) from initial start up of spa and labor is not included on such parts notwithstanding anything above to the contrary. The stainless
steel escutcheon on the stainless steel jet option, fuses, light bulbs, spa pillows, spa cover, cover accessories and o-rings are not covered under
these warranties. Under no circumstances shall Emerald or its representatives be held liable for injury to any person or damage to any property,
however arising, even if caused by Emerald or its representatives’ negligence. Some states do not allow limitation on how long an implied warranty lasts, and some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations or exclusions may
not apply to you. These warranties give you specific legal rights, and you may also have other rights, which vary from state to state. No distributor, salesperson, dealer, retailer, or other representative of Emerald other than its President has the authority to alter or change these warranties,
which changes must be in writing signed by such President. The warranties herein shall be in lieu of, and not in addition to, any other rights and
remedies which might be otherwise available to purchaser.
Please visit www.emeraldspa.com and click on “Information and Support” to register your Emerald Spa.
28