Ericsson Dialog 4224 Operator User guide

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Dialog 4224 Operator / Dialog 3214
BusinessPhone Communication Platform
User Guide
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EN/LZTBS 160 1340 R1A
© Ericsson Enterprise AB 2003
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Table of Contents
Table of Contents
page
Welcome .......................................................... 4
Description ....................................................... 6
Attendance .................................................... 19
Incoming Calls ............................................... 21
Outgoing Calls ............................................... 23
Phone Book ................................................... 36
During Calls .................................................... 37
Call Ordering .................................................. 44
Call Metering .................................................. 47
Call Forwarding .............................................. 56
Absence Information ...................................... 59
Messages ...................................................... 64
Security .......................................................... 75
Group Features .............................................. 78
ISDN Facilities ................................................ 83
Other Useful Features ..................................... 88
Write Text ....................................................... 94
Settings .......................................................... 95
Accessories ................................................. 103
Useful Hints .................................................. 109
Installation .................................................... 110
Glossary ....................................................... 121
Index ............................................................ 125
Quick Reference Guide ................................ 130
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Welcome
Welcome
Welcome to the User Guide for the Dialog 4224 Operator /
Dialog 3214 in the BusinessPhone Communication Platform from
Ericsson. The BusinessPhone Communication Platform consists of
BusinessPhone 50, BusinessPhone 128i and BusinessPhone 250.
The features described in this User Guide are related to version 5.1
or higher of the BusinessPhone Communication Platform. Some
might not work in earlier versions of the system and/or might be
protected by a hardware dongle that has to be bought separately.
The User Guide describes the facilities of the BusinessPhone
Communication Platform and the Dialog 4224 Operator /
Dialog 3214 with a default programming. There may be some
differences in the way your phone is programmed. Please consult
your system administrator if you need further information.
This guide will demonstrate how the Operator’s Console helps
operators handle the functions of the BusinessPhone
Communication Platform. The Dual-Function keys allow two
functions to be combined on the same keys.
The latest version of this User Guide can also be downloaded from:
http://www.ericsson.com/enterprise/
Note: Dialog 4224 Operator / Dialog 3214 is a system
telephone, i.e. it can only be used for an Ericsson private
branch exchange that supports this type of telephone.
4
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Welcome
Copyright
All rights reserved. No parts of this publication may be reproduced,
stored in retrieval systems, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher except
in accordance with the following terms.
If this publication is made available on Ericsson media, Ericsson
gives its consent to downloading and printing copies of the content
provided in this file only for private use and not for redistribution. No
parts of this publication may be subject to alteration, modification
or commercial use. Ericsson will not be liable for any damages
arising from use of an illegal modified or altered publication.
Warranty
ERICSSON MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be
liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance or use of
this material.
Declaration of Conformity
Hereby, Ericsson Enterprise AB, S-131 89 Stockholm, declares
that this telephone is in conformity with the essential requirements
and other relevant provisions of the R&TTE directive 1999/5/EC.
Details to be found at:
http://www.ericsson.com/sdoc
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Description
Description
Dialog 4224 Operator
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Description
1
Display
5x40 characters. See section “Display info” on page 14.
2
Menu Function keys
The functions depend on the traffic state and will be shown on the
last line of the display. When you are requested to (see display),
press the required key to access the function.
3
2nd
Key for access to secondary key functions (These functions are
stated on the second line of the corresponding key).
4
Message
To send and receive messages. See section “Messages” on
page 64.
5
Info
To enter information. See section “Absence Information” on
page 59.
6
Dual-Function programmable keys
Storing numbers, program functions. See section “Settings” on
page 95.
7
Clear key left / Clear key right
To disconnect the left or right call, see section “Incoming Calls” on
page 21.
8
Speech left / Speech right
To have speech connection with the left or right displayed caller.
Also used to intrude on a busy extension. See sections “Incoming
Calls” on page 21 and “Outgoing Calls” on page 23.
9
Off Duty
Sets the console in Off Duty state. See section “Attendance” on
page 19.
10
Monitor
To monitor a call on hold. See sections “Supervise long distance
calls” on page 32 and “Individual Hold and monitor” on page 41.
11
Loop 1 / 2 / 3
To put calls on hold or camp-on calls. See sections “Outgoing
Calls” on page 23 and “During Calls” on page 37.
12
Notify
To reserve an extension or external line when you receive busy
extension or external line. See section “Outgoing Calls” on
page 23.
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Description
13
Mute
To switch the microphone on or off. See section “During Calls” on
page 37.
14
Loudspeaker on/off
To switch the loudspeaker on or off. See section “During Calls” on
page 37.
15
Headset key
See section “Headset - Dialog 4224 Operator” on page 105.
16
Answer/Extend / Enter
a. To answer/extend calls. See sections “Incoming Calls” on
page 21, “Outgoing Calls” on page 23, “Call Metering” on
page 47, “Group Features” on page 78 and “Other Useful
Features” on page 88.
b. To enter/select information. See sections “Attendance” on
page 19 and “Messages” on page 64.
17
Volume control
To adjust the volume. Also space/backspace in writing mode. See
sections “Settings” on page 95 and “Write Text” on page 94.
18
Microphone
19
Optional key panel
17 Dual-Function programmable keys per key panel.
Four panels can be connected.
Note: Use only optional key panels of type DBY 419 01.
20
Loudspeaker
21
Handset with hearing aid function
Please note: The handset may attract and retain small
metal objects in the earcap region.
8
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Description
Dialog 3214
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2
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17
3
4
5
6
7
6
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8
9
9
10
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12
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19
1
Display
5x40 characters. See section “Display info” on page 14.
2
Menu Function keys
The functions depend on the traffic state and will be shown on the
last line of the display. When you are requested to (see display),
press the required key to access the function.
3
2nd
Key for access to secondary key functions (These functions are
stated on the second line of the corresponding key).
4
Message
To send and receive messages. See section “Messages” on
page 64.
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Description
10
5
Info
Enter information. See section “Absence Information” on page 59.
6
Dual-Function programmable keys (A-C)
Storing numbers, program functions. See section “Settings” on
page 95.
7
Dual-Function programmable key (B) / Headset key
a. Storing numbers and program functions.
b. The Headset function is only available with option unit
(DBY 410 02) installed. The Headset key is programmed by the
system administrator. See section “Accessories” on page 103.
8
Clear key left / Clear key right
To disconnect the left or right call, see section “Incoming Calls” on
page 21.
9
Speech left / Speech right
To have speech connection with the left or right displayed caller.
Also used to intrude on a busy extension. See sections “Incoming
Calls” on page 21 and “Outgoing Calls” on page 23.
10
Off Duty
Sets the console in Off Duty state. See section “Attendance” on
page 19.
11
Monitor
To monitor a call on hold. See sections “Supervise long distance
calls” on page 32 and “Individual Hold and monitor” on page 41.
12
Loop 1 / 2 / 3
To put calls on hold or camp-on calls. See sections “Outgoing
Calls” on page 23 and “During Calls” on page 37.
13
Notify
To reserve an extension or external line when you receive busy
extension or external line. See section “Outgoing Calls” on
page 23.
14
Volume control
To adjust the volume. Also space/backspace in writing mode. See
sections “Settings” on page 95 and “Write Text” on page 94.
15
Mute
To switch the microphone on or off. See section “During Calls” on
page 37.
16
Loudspeaker on/off
To switch the loudspeaker on or off. See section “During Calls” on
page 37.
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Description
17
Answer/Extend / Enter
a. To answer/extend calls. See sections “Incoming Calls” on
page 21, “Outgoing Calls” on page 23, “Call Metering” on
page 47, “Group Features” on page 78 and “Other Useful
Features” on page 88.
b. Enter/select information. See sections “Attendance” on
page 19 and “Messages” on page 64.
18
Microphone
19
Optional key panel (A-Q)
17 Dual-Function programmable keys per key panel.
Four panels can be connected.
Note: If one or two key panels are used, the optional key
panel DBY 409 01 may be used. However, if three or four
key panels are used, all optional key panels must be of type
DBY 409 02.
20
Loudspeaker
21
Handset with hearing aid function
Please note: The handset may retain small metal objects
in the earcap region.
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Description
Phone keys Dialog 4224 / Dialog 3214
This table gives you an overview of the different key design of the
Dialog 4224 Operator and the Dialog 3214. In this user guide you
will only find illustrations of the Dialog 4224 keys.
If you are using the Dialog 3214, please refer to the table below to
find out the appropriate key combination.
Key
Dialog 4224
Dialog 3214
Answer/extend
ê
Y
è
j
h
Clear left
Speech left
Clear right
Speech right
Headset
Loudspeaker
Mute
Programmable
Function key
Volume
12
é
k
Ì
À
s
È
m
Ô
g
ì V
Headset
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Description
Lamp indications
Ô
ÕÔ
ÖÔ
ÖÔ
ÕÔ
The key lamps on your telephone indicate with different signals the
traffic state of the ongoing call or function.
Extinguished lamp
The function is not active.
Steady light
The function is active.
Slowly flashing lamp
The line (or function) is put on hold.
Rapidly flashing lamp
An incoming call or message waiting.
Light with short breaks
Ongoing call.
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Description
Display info
The display assists your actions on the phone with step-by-step
instructions.
The tiltable display consist of 5 rows, with space for 40 characters
on each row. The fields in the display consists of the following
information.
DATE, TIME &
TEMP.|| SPECIAL INFO
QUEUE INFO
||
INCOMING CALLS
|| OUTGOING CALLS
CALLER INFO
|| CALLER INFO
menu1
menu2
menu3
menu4
When your phone is idle, the first (upper) line shows date, time,
temperature, name and extension number. The second line
presents queue information. The lower line presents the available
menu key functions.
12 May 10:35
C= 0 I= 0
directory
+15°^|| OPERATOR
||
||
||
redial
200
prog
During an external outgoing call the third line will show the directory
number of the external line and dialled/connected telephone
number. The fourth line displays the call type.
12 May 10:35
C= 0 I= 0
+15°^||
||
|| 701
1234567890
|| EXTERNAL
save
meter
During an internal call the third line will show the extension number
and traffic state. The fourth line displays the caller’s name.
12 May 10:35
C= 0 I= 0
+15°^||
||
|| 1207
|| SMITH
BUSY 0
info
14
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Description
If you make an internal call to someone who has activated a
diversion, the first and second line shows the name and extension
number of the person you called and the third and fourth line
shows where the call is diverted.
12 May 10:35
C= 0 I= 0
+15°^||
||
||
||
bypass
203
CHAMBERS DAVID
201
FREE 1
BURNES BOBBY
During an external incoming call the third line will show the directory
number of the external line and traffic state. The fourth line displays
the caller’s telephone number and call type.
12 May 10:35
+15°^||
C= 0 I= 0
||
> 701
SPEECH<||
>123456
NEW<||
directory
redial
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Description
Status information
The status information of incoming and outgoing calls is sometimes
given as an abbreviation and sometimes as a complete word:
ABSENT
BLOCKED
BUSY
COMPLETE
CONGEST.
C= 0
DIVERSION, DIV
FREE 1
FREE 2
I= 0
ICM
INCOMPL.
INF%
INF&
INFO
INQUIRY, INQ
INTRUSION
MCID ACCEPTED
MCID REJECTED
METER, MET
NEWCALL, NEW
RECALL
RERO
RESTR., REST
RING
SERIAL, SER
SPEECH
TRF
VACANT, NU
WAIT
+15°^
16
Radio Paging receiver not in use.
Number or function blocked.
Extension is busy (queue situation is displayed).
Ordered Paging is completed.
Congestion in the system, call cannot be put through.
Number of calls waiting in the common queue.
Call redirected.
Line 1 on called extension is free.
Line 1 on called extension is busy, but Line 2 is free.
Number of calls waiting in the individual queue.
Intercom call.
The number was incomplete.
Voice information activated.
Text information activated.
The called extension has text or Voice info stored.
Inquiry call.
Intrusion into ongoing call.
Malicious Call Identification accepted.
Malicious Call Identification rejected.
Call charging.
Call not previously answered.
Recall of previously answered call.
An external incoming call was rerouted to the operator.
Restricted extension, calls cannot be handled.
Ring to announce call.
Serial calls.
Speech connection.
Transferred call.
Non assigned number.
Radio Paging waiting.
Indicates outside temperature and tendency (up or down) if your
telephone system is equipped with optional temperature sensor.
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Description
Tones
Tones are audible in the handset.
Dial tone
(System ready to accept digits)
Special dial tone
(System ready to accept digits,
active diversion on telephone)
Ringing tone
- repeated after 4 s
(Ringing signal to called party)
Special ringing tone
- repeated after 4 s
(Ringing signal to Line 2)
Busy tone
(Called party is busy)
Number unobtainable tone
(Called number not accessible or vacant)
Blocking tone
(Call cannot be executed due to congestion
or called party blocked)
Verification tone
(Verification that ordered function is
accessed)
Intrusion tone
(Sent to all parties during Intrusion)
Conference tone
- repeated after 15 s
(Sent to all participants in a Conference)
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Description
Signals
Ringing signals are emitted from the phone.
Internal ringing signal
- repeated after 4 s
External ringing signal
- repeated after 4 s
Automatic Callback signal
Note: The tones and ringing signals in this guide refer to the
standard system but may vary between countries.
18
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Attendance
Attendance
These features are for re-routing your incoming external calls to an
alternative answering position.
Off Duty
When you activate Off Duty, all incoming external calls to the
operator queue will be routed to an alternative answering position.
Off Duty
Ô
Activate
Press to activate.
The lamp lights. Console is off duty.
Temporary change of alternative answering position is possible:
z
temp
ê
Press (see display).
Type in the new alternative answering position.
Note: This procedure can only be performed by the last
active operator.
Press to confirm.
12 May 10:35
C= 0 I= 0
directory
+15°^|| OFFDUTY ACTIVATED
|| ANSW.ADDR:
1210
||
||
redial
temp
prog
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Attendance
Off Duty
ÕÔ
Deactivate
Press again to deactivate.
The lamp extinguishes. Console attended.
Night Switch
Night
Night
20
Ô
ÕÔ
This function switches the whole system to the Night Switch mode.
The Night Switch mode routes all incoming external calls to a
defined night answering position e.g. an answering machine.
Press to activate (pre-programmed)
The lamp lights. Night Switch active.
Press again to deactivate (pre-programmed).
The light extinguishes. Night Switch passive.
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Incoming Calls
Incoming Calls
Internal calls
A ringing signal indicates an incoming call. The display shows the
number and the name of the internal caller.
External calls
A ringing signal indicates an incoming call. If you are connected to
a digital trunk line (ISDN), the display shows the number of the
external caller and in case of diversion in the public net the display
shows the number of the diverted as well as the calling party, see
also section “ISDN Facilities” on page 83. A trunk line is the same
as an external line.
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Incoming Calls
Answer calls
ê u
or
Clear
é
Either a new call (external or internal) or a recall (recall from hold,
from no answer, from Camp-on or a serial call). The left side of the
display shows the type of call.
Press or lift the handset to have speech connection.
If you don’t lift the handset the call is in handsfree mode, via the
loudspeaker and microphone, or connected directly to your
headset (if installed).
12 May 10:35
+15°^||
C= 0 I= 0
||
> 701
SPEECH<||
>123456
NEW<||
directory
redial
serial.
Press to end the call.
How to transfer an incoming call, see section “Transfer” on
page 38.
Silent ringing
This function is useful if you do not want to be disturbed by the
ringing of the telephone. Incoming calls will only be indicated on the
display.
Note: For the Dialog 3214 this function requires the release
number R5B or higher, see the underside of your
telephone.
È
22
In idle mode:
Press to mute the ringer for incoming calls.
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Outgoing Calls
Outgoing Calls
Sometimes you make a call but the person is not available. These
functions will help you in your attempts to establish contact with the
called party.
Make internal calls
z
Thomas P
Speech
Clear
How to make internal calls.
Dial an extension number or internal group number.
The status of the extension is displayed.
Ô
Or:
è
General handling:
è
Press a pre-programmed key.
The status of the extension is displayed.
Press to call an extension.
Press to end a call.
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Outgoing Calls
Make external calls
0
How to make external calls.
Press the digit(s) for external call access.
External dial tone.
Note: Which digit to press for external call access,
depends on the configuration of the system.
Line out
Ô
z
Or:
Press a pre-programmed Line key.
External dial tone.
Dial the external number.
Note: You can make your calls faster, using Common
Abbreviated Numbers and by programming your own
Abbreviated Numbers.
Last External Number Redial
***
24
When you initiate an external call the system automatically stores all
the dialled digits, irrespective of whether the call was successful or
not. See also section “Automatic Redial” on page 25.
Press to redial the last dialled external number.
The display will show the dialled number.
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Outgoing Calls
Save external number
When you make an external call, you can save the number in order
to redial it easily. Previously saved number is erased. The number
may consist of up to 24 digits.
Save number
save
Press before you finish the call (see display).
Redial number
redial
Press to redial the saved number (see display).
Automatic Redial
If you call an external number and receive busy tone or get no
answer, you can instruct the system to automatically redial the
number until it is available.
This function is activated via Function keys, so you first have to
program a programmable key (one key required per number). See
section “Program a function” on page 95. You can activate
Automatic Redial on up to five external numbers at the same time.
Activate
Automatic
Redial 1
Ô
d
Clear
è
During the call:
Press to activate (pre-programmed).
The Automatic Redial lamp is rapidly flashing and is lit when the
request is stored and activated. Verification tone.
Replace the handset.
Or:
Press to finish the procedure.
You are called back if the called number finishes the ongoing call or
the next time the extension finishes a new call. The display shows:
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Outgoing Calls
AUTO REDIAL
C= 0 I= 0
u
directory
||
||
||
redial
prog
Lift the handset when you are called back.
(You can also press the answer/extend key to answer in handsfree
mode.)
Notes: It is not possible to do a new request on a key
holding an already activated request until the existing one is
cancelled.
When the Automatic Redial lamp is rapidly flashing, your
telephone is busy and you cannot receive or make new
calls.
The number of redial attempts and how long the function is
active is programmed by your system administrator.
Automatic
Redial 1
ÕÔ
Cancel
Press the relevant programmable key to cancel the
Automatic Redial request (pre-programmed).
Note: Depending on system programming, the Automatic
Redial request could be cancelled automatically.
Pause
Pause auto
redial
Pause auto
redial
26
Ô
ÕÔ
It is possible to pause all of your successfully activated requests by
programming a separate pause key, see section “Program a
function” on page 95.
Press to pause (pre-programmed).
The requests are paused and the key lamps of the Automatic
Redial keys are flashing slowly.
Press to resume Automatic Redial (pre-programmed).
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Outgoing Calls
Busy extension
An incoming call would like to be transferred to a specific
extension, but the called extension is busy. You have several
options:
Note: You can intrude on a busy extension, see section
“Intrusion and forced release” on page 29.
Option 1
To transfer the call to the busy extension:
info
ê
Press and hold (see display).
The conversation partner of the busy extension, is shown in the
display.
Press to place the call.
The call will be placed automatically when the extension becomes
free. The extension will hear a call waiting signal.
Option 2
Notify
Loop 1
Ô
Ô
To camp-on the call:
Press.
Press any free Loop key.
The key lamp shows steady light. The call is now in camped on
state, with notification of free extension. You can answer new
incoming calls.
Note: Calls cannot be camped on to internal group
numbers.
Loop 1
Speech
ÖÔ
è
A ringing signal and the Loop key lamp flashing indicates that the
extension is free. Answer within eight seconds by pressing the
Loop key, otherwise the call will be placed automatically.
Press.
The Loop key light extinguishes.
Press to call the extension.
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Outgoing Calls
ê
Loop 1
Clear
ÖÔ
è
Press to place the call.
Or:
If the caller wants another extension:
Press.
Press.
Call the new extension and place the call in the normal way.
Option 3
Clear
Clear
é
è
The caller prefers to call again later:
Press to disconnect.
Press to disconnect.
Diverted extension
This is useful if you have to place an urgent call with or contact an
extension that is diverted. You have called an extension with
diversion:
bypass
Speech
28
è
Press (see display).
Press to bypass the diversion and call the extension.
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Outgoing Calls
Intrusion and forced release
If a called extension is busy, you can break into ongoing calls and
give new calls priority. To intrude on the busy extension:
info
Speech
Speech
è
è
Press and hold (see display).
The conversation partner of the busy extension, is shown in the
display.
Press.
Press to intrude.
A warning tone is heard. Inform the extension of the new call.
Select option 1 or 2.
Option 1
Speech
Speech
è
é
ê
The extension accepts the call:
Press again.
The person talking to the extension is disconnected.
Press.
Speech connection with the caller. Inform the caller.
Press to place the call.
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Outgoing Calls
Option 2
Speech
Speech
é
The extension asks the caller to wait:
Press.
é
Press again.
Speech connection with the caller. Inform the caller.
ê
Press to place the call.
The call will be placed automatically when it becomes free.
Note: If the Intrusion isn’t allowed, ask the caller to call
back.
30
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Outgoing Calls
Busy external line
Notify
Loop 1
Loop 1
Ô
Ô
ÖÔ
If no external line is available for your call:
Press.
Press any free Loop key.
The key lamp shows steady light. You can answer new incoming
calls.
A ringing signal and the Loop key lamp flashing indicates that an
external line is available.
Press again.
The Loop key light extinguishes. External dial tone. Continue
making the external call.
Intrusion on a busy external line
You can break into a busy external line.
info
Speech
Speech
è
è
Press and hold (see display).
The conversation partner of the busy external line, is shown in the
display.
Press to intrude.
A warning tone is heard. Inform the external line of the new call.
Press again.
The person talking on the external line is disconnected.
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Outgoing Calls
Supervise long distance calls
Monitor
Monitor
Ô
ÕÔ
You have dialled an external number and want to handle new calls
while you wait for it to be answered.
Press.
The key lamp shows steady light. The call is supervised. You can
answer new incoming calls.
When the long distance call is answered:
Press again.
The monitor key lamp extinguishes. You have speech connection.
Note: If you have an ongoing call, it must first be
transferred, camped on or finished, before you can press
Monitor.
Abbreviated Numbers
By using Abbreviated Numbers, you can make calls simply by
pressing a few keys. Frequently used external numbers are stored
as Common Abbreviated Numbers in the exchange. A total of
71 Individual Abbreviated Numbers (your personal most frequently
used external numbers) can be stored and used on the keys A to C
on the telephone, and on the key panel keys.
Note: Functions that you activate/deactivate via a dial
code, e.g. *32* and #32# for reminder, can also be stored
as Individual Abbreviated Numbers.
32
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Outgoing Calls
Common Abbreviated Numbers
z
External numbers are stored centrally in your BusinessPhone
Communication Platform. Common Abbreviated Numbers can be
dialled from every extension that has the authority to do so.
Dial the Common Abbreviated Number.
Please refer to your telephone directory.
Individual Abbreviated Numbers
2nd
Thomas P
Ô
Ô
You can program and activate your most frequently used external
numbers on the 2nd layer of a programmable key. This procedure
can also be used if you want to program a function that is
activated/deactivated via a dial code.
Press.
Press to make a call or activate a dial code (preprogrammed).
Program Individual Abbreviated Number
How to program external numbers or dial codes on the keys A to C
on the telephone and on the key panel keys.
prog
Press (see display).
12 May 10:35
C= 0 I= 0
+15°^|| OPERATOR
200
||
||
PHONE PROGRAMMING
key
short-no.
settings
ringing
Ô
short-no.
Press (see display).
Press a programmable key.
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Outgoing Calls
0z
Dial the digit(s) for external call access and dial the number.
Which digit to press for external call access, depends on the
configuration of the system. The number can consist of up to
24 digits.
Note: If your public network requires waiting for a second
dial tone, press 2nd 2.
*z#
store
Clear
è
Or:
Dial a code (2 digits).
Press to store the number or the code (see display).
Press to finish programming.
Note: The Dual-Function keys allow Individual Abbreviated
Numbers and other functions e.g. Dial-by-Name to be
combined on the same keys. You can remove the
transparent cover in order to write the names beside the
keys. Put the name referring to the Individual Abbreviated
Number in the field below the line to indicate that it is the
secondary function.
Dial-by-Name
Head Office
Ô
You can program and activate directory numbers (extensions and
Common Abbreviated Numbers) on the programmable keys.
Press to make a call (pre-programmed).
Program Dial-by-Name
How to program an internal directory number on a programmable
key.
prog
Press (see display).
Ô
Press (see display).
key
34
Press a programmable key.
The pre-programmed function will be shown in the display.
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Outgoing Calls
change
Press (see display).
12 May 10:35
C= 0 I= 0
+15°^|| OPERATOR
||
||
SELECT FUNCTION NAMECALL
backward
forward
enter
200
10
return
Note: If programmed names already exist, press
or forward until the function NAMECALL is
shown (see display).
backward
enter
Press (see display).
12 May 10:35
C= 0 I= 0
z
store
Clear
è
+15°^|| OPERATOR
||
||
ASSOCIATED NUMBER
store
200
return
Dial the number.
You can use any directory number, e.g. a Common Abbreviated
Number or a colleague’s extension number.
Press (see display).
Press to finish programming.
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Phone Book
Phone Book
You can search for all directory numbers and Common Abbreviated
Numbers in the integrated telephone directory.
directory
Press (see display).
12 May 10:35
C= 0 I= 0
+15°^|| OPERATOR
||
||
internal external
200
return
You can choose between internal telephone directory that contains
all directory numbers, and external telephone directory that
contains all Common Abbreviated Numbers.
internal
Press (see display).
To search in the internal telephone directory.
external
Press (see display).
To search in the external telephone directory.
You can press search (see display) to step through the whole
directory or use the keypad to select the first or more characters of
the second name.
12 May 10:35
C= 0 I= 0
+15°^|| OPERATOR
||
||
200
B_
search
disconn
Note: How to write text is described in section “Write Text”
on page 94.
search
36
Press (see display).
If the proposal is correct, call the number (see display). If not, use
backward or forward to step through the directory.
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During Calls
During Calls
The BusinessPhone Communication Platform allows you to handle
calls in many different ways. You can switch between handset and
handsfree/group conversation, mute the microphones, make an
inquiry, transfer the call, create a Conference or put the call on hold
to perform other tasks.
Group Listening
À
You have an ongoing conversation via the handset.
Press to switch the loudspeaker on or off.
When the lamp lights, the loudspeaker monitors the call.
Note: You can adjust the volume, see section “Settings” on
page 95.
From handset to handsfree
À
d
Clear
é
You have an ongoing conversation via the handset.
Press to switch the loudspeaker on.
You are now in the Group Listening mode.
Replace the handset.
Handsfree conversation.
Note: You can adjust the volume, see section “Settings” on
page 95.
Press to end the call.
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During Calls
From handsfree to handset
u
You have an ongoing handsfree conversation.
Lift the handset.
Conversation via the handset.
Mute
È
You have an ongoing conversation.
Press to switch the microphone on or off.
When the lamp lights, the caller will not be able to hear the
conversation in your room.
Transfer
z
Thomas P
Ô
You want to transfer an incoming call to an extension.
Dial the extension number or an internal group number.
The status of the extension is displayed.
Or:
Press a pre-programmed key.
The status of the extension is displayed.
Select option 1 or 2.
Note: If the extension is busy, see section “Busy extension”
on page 27.
Option 1
Transfer right away:
Note: Make sure, that you are connected to the desired
party. Please read the notes and warnings in section “Useful
Hints” on page 109.
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During Calls
ê
d
Press.
Or:
Replace the handset.
The call is transferred. External calls might only be transferred with
the Transfer key, if this state of connection is allowed by the system
programming.
Option 2
Announce the call first:
Speech
è
ê
d
Press to call the extension.
Announce the call when the extension is answered.
Press.
Or:
Replace the handset to place the call.
Transfer to a busy extension
You can even transfer calls to busy extensions. The other party will
hear a muted signal (Camp-on), and the call will be extended, as
soon as the ongoing call is terminated (if Camp-on is allowed).
Callback
You are called back, if you have transferred an external call and the
other extension has not answered the call within a certain time.
Your telephone will ring again.
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During Calls
Conference
z
Speech
è
You have an ongoing conversation and you want to establish a
telephone conference.
Dial the extension number of the third party.
Note: Is the ongoing conversation partner shown on the
right display, then you have to press left Speech before you
can call the third party.
Press to call the third party.
When the third party answers:
conf
Press to establish a three party conference (see display).
Conference tone will be sent.
Select option 1 or 2.
Option 1
Finish the Conference:
Clear
Clear
é
è
Depending on which partner you want to disconnect from the
Conference, you can press the left or right Clear key.
Press to finish the Conference.
Or:
Press to finish the Conference.
Option 2
If you want to connect your Conference partners:
extend
Press to connect (see display).
Note: Make sure, that you are connected to the desired
party. Please read the notes and warnings in section “Useful
Hints” on page 109.
40
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During Calls
Individual Hold
Loop 1
Loop 1
Speech
Ô
ÖÔ
é
Incoming calls can be put on hold for retake. You have speech
connection with the caller.
Press any free Loop key.
The key lamp shows steady light. The call is put on hold. You can
answer new incoming calls or put new calls on hold.
Press again.
The Loop key light extinguishes.
Press to retake.
Individual Hold and monitor
Monitor
Monitor
Ô
ÕÔ
Incoming calls can be put on hold for monitoring. You are able to
listen to the call on hold.
Press.
The key lamp shows steady light. The call is put on hold. You can
answer new incoming calls.
Press again.
The monitor key light extinguishes. The call is retaken.
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During Calls
Operator hold
Several incoming calls can be put on hold using this function.
Hold
Hold
Speech
Hold
Ô
ÕÔ
é
ÕÔ
You have speech connection with the caller.
Press (pre-programmed).
The call is put on hold. The key lamp shows a steady light. You can
answer new incoming calls and also put calls on hold by pressing
the key again during an ongoing call.
When you want to retake one of the calls on hold, you must be free
from ongoing calls:
Press (pre-programmed).
The oldest call on hold is shown in the display.
Press to retake.
The call is retaken. The Hold key lamp remains lit if more calls are
still on hold.
Or:
Press (pre-programmed).
The call is put on hold again. The next call on hold is shown.
Repeat until the required call is shown.
When all calls are retaken the key lamp extinguishes.
42
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During Calls
Serial calls
The external caller wants to speak to several extensions in a certain
order:
serial
z
Speech
è
ê
Press (see display).
Call the first extension.
Press.
Inform the extension that he/she will be connected to a serial call
which cannot be transferred and the call is rerouted back to the
operator if you go on-hook.
Press to place the call.
Recall after the first conversation:
Place the call with the next extension in the normal way and
repeat until one requested extension remains.
Before the last call in the serial call:
serial
zê
Press (see display).
Call the last extension and press to place the call.
After the last conversation, the serial call is terminated.
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Call Ordering
Call Ordering
These functions allows you to order internal calls, external calls or
an external line for other extensions. The ordering extension may or
may not remain on line.
Dial tone ordering
An extension calls and orders an external line with dial tone. The
caller remains on the line.
0
Line out
Ô
ê
44
Ask the caller to wait.
Press the digit(s) for external call access.
External dial tone.
Or:
Press a pre-programmed Line key.
External dial tone.
Press.
The ordering extension receives the external line with dial tone.
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Call Ordering
Call ordering on line
z
ê
An extension calls and orders a call to an external or internal party.
The caller remains on the line.
Ask the caller to wait and call the requested party.
The normal way of making an internal or external call.
See section “Outgoing Calls” on page 23.
Press to place the call.
Call ordering off line
z
Speech
z
Speech
é
è
ê
An extension calls and orders a call to an external or internal party.
The caller does not remain on the line after ordering.
Call the requested party.
The normal way of making an internal or external call.
See section “Outgoing Calls” on page 23. You can reserve a line for
the call, see below.
Ask the called party to wait.
Press.
Call the extension that ordered the call and press.
Announce the call when the extension is answered.
Press to place the call.
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Call Ordering
Reserve a line
z
Speech
Speech
é
z
é
ê
46
You can key the caller’s extension number first and then the
requested number in order to reserve one of the caller’s lines.
Call the extension that ordered the call and press.
The extension will be transferred to the left display and one of the
caller’s line will be blocked.
Call the requested party.
The normal way of making an internal or external call.
See sections “Outgoing Calls” on page 23.
Ask the called party to wait.
Press.
The ordering extension is called. Announce the call when the
extension is answered.
Press to place the call.
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Call Metering
Call Metering
When the BusinessPhone Communication Platform is provided
with metering information from the public net, the call metering
function can be used to check the cost of outgoing calls. The
BusinessPhone Communication Platform offers several options to
obtain this information.
Cost of the last call
*46#
Clear
è
After finishing an outgoing external call, you have the possibility to
see the cost of the last call.
Dial.
The display shows the cost of the last call.
Press to finish the procedure.
Read out your own cost counter
*45#
Clear
è
This is useful, when you want to check the accumulated cost of
your own counter.
Dial.
The system shows the accumulated cost since the last reset.
Press to finish the procedure.
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Call Metering
Read out cost counter for others
*45#
You can read out and reset the cost counters for other extensions
and trunk lines. If your system is equipped with a printer you can
initiate a printout.
Dial.
The system shows the accumulated cost of your own extension
since the last reset.
12 May 10:35
C= 0 I= 0
+15°^||
||
||
OWN COSTS: EUR
other
check
other
z
ì
activate
50
return
Press (see display).
The system requires a Password.
Enter the Password.
Ask your system administrator for the defined Password.
In case of a typing error, press the Volume Down key to delete
the latest entered digit.
Press to confirm the Password (see display).
Select the type of meter you want to read out.
12 May 10:35
C= 0 I= 0
+15°^||
||
||
SELECT TYPE OF METER
caller
trunk
48
return
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Call Metering
caller
Press to read out an extension counter (see display).
If the system is included in a network, you will be able to read out
the cost of the tie lines in this menu.
Or:
trunk
Press to read out a trunk line counter (see display).
12 May 10:35
C= 0 I= 0
z
return
reset
+15°^||
||
||
ENTER DIRECTORY NUMBER:
display
print
reset
return
Enter the directory number of the desired extension or trunk
line.
(If you do not enter a directory number the accumulated cost of the
entire system will be shown.)
Press to return to previous menu (see display).
Press to reset counter (see display).
Note: The reset function in this menu is only applicable
when a printer is connected to the system. To initiate a reset
procedure you require a special authority level (please ask
your system administrator if this feature is available on your
phone). To avoid different countervalues for total extensions
and total trunk lines in the system, we recommend to reset
all the extensions and trunk line counters at the same time.
print
Press to initiate a printout on the printer (see display).
This function is applicable when a printer is connected to the
system. You also require a special authority level to initiate a
printout. For a detailed description of the printout, see section
“Printout” on page 51.
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Call Metering
display
Press to show the counter on the display (see display).
12 May 10:35
C= 0 I= 0
+15°^||
||
||
COST 201: EUR
print
50
reset
return
In this menu you have the same possibilities as in the previous
menu. It is also possible to reset without a printer.
If you have not entered a specific directory number in this
procedure, you will see the accumulated cost of the entire system.
12 May 10:35
C= 0 I= 0
+15°^||
||
||
200-280: EUR
detail
detail
380
return
Press to read out the detailed counters of each extension/
trunk line (see display).
In this menu you have the same possibilities as in the previous
menu for reading out a single counter.
12 May 10:35
C= 0 I= 0
+15°^||
||
||
COST 200: EUR
next
print
next
Clear
50
è
20
reset
return
Press to step through all the counters (see display).
Press to finish the procedure.
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Call Metering
Printout
The printout covers the following information:
Example:
Call Metering Information BusinessPhone
Date: 03 05 12
Time: 10:53
ERICSSON ENTERPRISE GmbH
Pottendorfer Str. 25-27
1121 Vienna
AUSTRIA
Reason for print out : Read
Division : Total system
Group : Callers
Directory number range : 4736
Currency : EUR
Dir. No.
Name
4736
Mr.Plattner
Total
Pulses
Cost
76
38.00
76
38.00
BusinessPhone – Dialog 4224 Operator / Dialog 3214
Cost/Pulse
0.50
51
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Call Metering
Printout contents
Date:
Shows the date of the printout.
Time:
Shows the time of the printout.
Ericsson Enterprise
GmbH
Pottendorfer Str. 25-27
1121 Vienna
AUSTRIA
4 lines with 50 characters per line are free for definition. For
example, for the company address.
Reason for print out:
This field shows if the printout was initiated only to read out the
counter or if the printout was caused because of a reset procedure.
Division:
This field is prepared for future applications. Currently it always
shows Total system.
Group:
Shows if the desired directory number(s) is (are) related to the
extension (caller) or trunk group.
Directory number
range:
Shows the directory number of the desired extension or trunk line.
When no directory number is entered then ALL will be shown in this
field and you will see all the counters of the extensions and trunk
lines on the display.
Currency:
Shows the defined currency.
Dir.No.:
Shows the directory number of the desired extension/trunk line.
Name:
Shows the name of the extension or trunk line.
Pulses:
Shows the accumulated pulses for the desired extension/trunk line
since the last reset.
Cost:
Shows the accumulated cost for the desired extension/trunk line
since the last reset.
Cost/Pulse:
Shows the actual price per pulse.
Total:
Shows the accumulated pulses and cost of all the extensions/trunk
lines on the printout.
52
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Call Metering
Integrated System Check
*45#
To avoid a loss of the counter values during reconfigurations of the
system, an Integrated System Check offers you the opportunity to
read out all the counters which were not reset before the
reconfiguration. To initiate the System Check you need a special
authority level (please ask your system administrator if this feature
is available on your phone).
Dial.
(Same procedure as used for reading out accumulated cost.)
12 May 10:35
C= 0 I= 0
+15°^||
||
||
OWN COSTS:
other
check
check
20
EUR
return
Press to initiate a system check (see display).
When a fault is found the following information will be shown:
12 May 10:35
C= 0 I= 0
+15°^||
||
||
CALLER RECORD FAULTY
display
display
Press to display the fault records (see display).
The display shows the first fault record in the system. The display
information includes the extension numbers which have been
deleted during the reconfiguration and the related cost for these
extensions.
12 May 10:35
C= 0 I= 0
202
next
next
cost/pulse
return
+15°^||
||
||
EUR
cost/pulse
50.00
reset
COSTS
return
Press to step through the faulty records (see display).
Press to toggle between the indication in pulses or cost (see
display).
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Call Metering
reset
return
Press to reset the faulty record (see display).
In this case no printout will be initiated to the connected printer.
Press to return to previous menu (see display).
Operator supervised call
An extension can order an external call to be metered. The caller
can remain on the line or hang up (off line) while you establish the
call.
Option 1
Registration on the callers individual call meter:
Set up the external line.
See section “Make external calls” on page 24.
External dial tone.
12 May 10:35
+15°^||
C= 0 I= 0
||
> 701
SPEECH<||
207
>123456
MET<|| SMITH
save
meter
ê
FREE 1
meter
Press (see display).
Continue setting up the external call, see section “Call Ordering” on
page 44.
Recall after the call is terminated:
Press.
The display informs about call duration, number of pulses or cost
(depending on the configuration). Note the information.
12 May 10:35
+15°^||
C= 0 I= 0
|| SMITH
701
RECALL || DURATION
MET || PULSES
00.00.50
3
If you want to register the cost information:
54
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Call Metering
ê
Clear
é
Press again.
The call is registered on the callers individual call meter.
Press to disconnect the call.
Option 2
Account
Account
Ô
z
ÕÔ
Registration on a specified Account Number:
Press (pre-programmed).
Dial the Account Number.
Press again (pre-programmed).
Continue setting up the external call.
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Call Forwarding
Call Forwarding
You may be the answering position for calls that are diverted from
the extensions in the office.
Change diversion address for another
extension
As an operator you have the possibility to change, activate or
cancel the diversion address for another extension, for example
when someone is ill and wants his calls to be answered by another
person. You can control both Internal and External Diversions.
Note: A blocked extension will be bypassed.
Change and activate Internal Diversion
*21*
z*
z
#
56
To change and activate a programmed Internal Diversion.
Dial.
Dial the extension number and press.
Enter the new diversion address.
Press to activate the Individual Diversion.
Verification tone.
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Call Forwarding
Clear
è
#21*
z#
Clear
è
Press to finish the procedure.
Note: An Individual Internal Diversion cannot be activated if
an Individual External Diversion is already activated.
Cancel Internal Diversion
Dial.
Dial the extension number and press.
The programmed Internal Diversion is deactivated.
Press to finish the procedure.
Program and activate a new External Diversion address
*22*
z*
0z
#
Clear
è
To set a new Individual External Diversion address:
Dial.
Dial the extension number and press.
Dial the digit(s) for external call access and enter the new
External Diversion address.
A maximum of 24 digits.
Note: If your public network requires waiting for a second
dial tone, press *.
Press to activate the Individual Diversion.
Verification tone.
Press to finish the procedure.
Note: Call the extension to check if the External Diversion
has been set up correctly. This way you can make sure that
the number has been programmed properly and that the
calls will not be diverted to another person by mistake.
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Call Forwarding
#22*
z#
Clear
è
Cancel External Diversion
Dial.
Dial the extension number and press.
The programmed External Diversion is deactivated.
Press to finish the procedure.
Note: The programmed diversion address is not removed
from the memory, the diversion is just inactive.
Re-activate External Diversion
*22*
z#
Clear
58
è
To activate a programmed External Diversion.
Dial.
Dial the extension number and press.
Press to finish the procedure.
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Absence Information
Absence Information
You can insert Text or Voice information for any extension in the
system. This is useful for keeping the stored information up-to-date
for colleagues who are out of their offices.
Absence Information can be of three kinds:
1) Pre-defined texts
Enter the reason for the absence and the date and time of return.
2) Voice information
Record a Voice message and name the reason for the absence.
3) Free text information (only to display phones)
Activate a personal text.
Enter information
Info
Ô
chnge-no.
In order to enter information, you first have to select the address
(extension number).
Press.
12 May 10:35
C= 0 I= 0
+15°^|| OPERATOR
200
||
||
ABSENCE INFORMATION FOR:
200
leave
chnge-no.
Press (see display).
The info lamp shows a steady light. This function may not be
allowed, please ask your system administrator.
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Absence Information
z
Dial the extension number.
activate
Press (see display).
leave
Press (see display).
absence
Press to activate (see display).
You can now register information on the extension.
12 May 10:35
C= 0 I= 0
+15°^|| OPERATOR
200
||
||
ABSENCE INFORMATION FOR:
207
pre-text
voice
free-text
Select Pre-defined text, Voice or Free text information.
Pre-defined texts
You have selected the address.
pre-text
Press (see display).
12 May 10:35
C= 0 I= 0
+15°^|| OPERATOR
200
||
||
1 TIME OF RETURN
BACK
HHMM
activate next-info
return
next-info
z
Select appropriate info using next-info (see display).
Enter Completing Info from the table below.
Time of return
Date of return
Lunch
Meeting
Vacation
Illness
60
Code
1
2
3
4
5
6
Completing Info
hour (00-23) minute (00-59)
month (01-12) day (01-31)
back at, hour minute
back at, hour minute
back, month day
back, month day
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Absence Information
ì
activate
Info
ÕÔ
In case of a typing error, press the Volume Down key to delete
the latest entered digit.
Press (see display).
The programmed absence info will be shown in the display. Internal
callers receive the information on the display (or as spoken
information to callers without display phone).
Press to finish the procedure.
Pre-defined texts example:
Vacation, back June 27
pre-text
next-info
Press (see display).
Select appropriate info using next-info (see display).
12 May 10:35
C= 0 I= 0
0627
activate
+15°^|| OPERATOR
200
||
||
5 VACATION
BACK
MMDD
activate next-info
return
Enter month and day.
Press (see display).
Information active.
Voice information
You have selected the address.
voice
Press (see display).
After a short tone the recording starts.
12 May 10:35
C= 0 I= 0
RECORDING
record
+15°^|| OPERATOR
||
||
play-back
BusinessPhone – Dialog 4224 Operator / Dialog 3214
pause
200
020
activate
61
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Absence Information
record
play-back
pause
activate
Info
ÕÔ
Press and speak (see display).
Press to play-back and listen to your recording (see display).
Press to pause the recording (see display).
Press to activate the recording (see display).
Internal callers will hear the information via the handset or the
loudspeaker.
Press to finish the procedure.
Free text information
You have selected the address.
Note: Free text information will only be seen by display
phones.
free-text
z#
Info
Info
ÕÔ
Ô
chnge-no.
62
Press (see display).
Enter the text and press to store the information.
Information stored. The complete information is shown constantly
on the extension. Internal callers receive the information in the
display.
Note: How to write text is described in section “Write Text”
on page 94.
Press to finish the procedure.
Change information
Press.
Press (see display).
The info lamp shows a steady light. This function may not be
allowed, please ask your system administrator.
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Absence Information
z
Dial the extension number.
12 May 10:35
C= 0 I= 0
+15°^|| OPERATOR
200
||
||
ABSENCE INFORMATION FOR:
207
erase
leave
off
chnge-no.
Erase
erase
absence
Press (see display).
Press to erase the information (see display).
Change
leave
Press to leave another information (see display).
Or:
on/off
Press to activate/deactivate information (see display).
Receive information for diverted calls
You have answered a call that is diverted to you. Information is
registered on the extension.
div-info
Press and hold (see display).
The information is shown. Inform the calling party.
12 May 10:35
+15°^|| 1 TIME OF RETURN
C= 0 I= 0
|| BACK
17:30
> 207
SPEECH<||
>CHAMBERS
DIV<||
directory bypass
div-info
Speech
é
If there is Voice information, you will hear it.
Press.
Inform the caller. You can place or disconnect the call.
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Messages
Messages
By using the Message system you can send, receive, forward and
store different kind of messages. You have also access to a
number of helpful features like placing external calls via the
company network and many more ...
Password protection
The first time you enter the Message system (only possible from
your own extension) you might be requested to change your
Password if it is default (0000).
Note: Some systems are programmed to allow the Default
Password.
12 May 10:35
C= 0 I= 0
+15°^|| OPERATOR
||
||
FIRST MBX USE-ENTER NEW PASSWORD:
Message
z#
z#
ÕÔ
200
Enter your new Password and press.
If you use the Default Password, you are requested to try again.
Enter your Password again and press.
The new Password is saved.
Press to finish the procedure.
Or:
Continue with any of the Message functions.
If you want to change your Password again, see section “Change
Password” on page 75.
64
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Messages
Common Mailbox system
If you divert your telephone to a Common Mailbox, the callers are
able to leave messages there.
Activate
Off Duty
Ô
temp
z
Divert your extension to the Mailbox system.
Press.
Press (see display).
Dial the Common Mailbox number.
Please ask the system administrator for your defined Mailbox
number.
Note: This procedure can only be performed by the last
active operator.
ê
Off Duty
Common Mailbox
Speech
When the diversion to your Mailbox is activated, the Off Duty lamp
shows steady light.
Press to confirm.
ÕÔ
Deactivate
Ô
Retrieve messages - internally
è
Press.
The lamp extinguishes.
Press the Common Mailbox key (pre-programmed).
Press to connect.
During the procedure you will be asked for your extension number
and your Password. See section “Security” on page 75.
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Messages
Retrieve messages - externally
z
z
To retrieve your messages from an external position:
Dial your company’s telephone number.
Dial the Common Mailbox number.
During the procedure you will be asked for your extension number
and your Password.
Note: You cannot use the Default Password 0000 to
retrieve messages externally. If you want to check your
messages from an external position, you have to change
your Password first, see section “Change Password” on
page 75.
The following Mailbox functions can also be used from an external
position:
•
Change Password
•
Check and store received messages
•
Forward a Voice message
•
Send Message
Check and store received messages
You can check and store your received messages.
Received messages are divided into the following three categories:
•
New messages (not heard or read)
•
Heard/Read messages
•
Stored messages
Voice messages can also be forwarded to other Mailbox numbers
(Individual or Common), see section “Forward a Voice message” on
page 72.
Message
66
ÖÔ
Note: Messages are deleted from the system after a certain
time. The time depends upon the category of the message.
Please ask your system administrator regarding this.
Press to view Mailbox.
If the Mailbox contains heard messages only, the lamp shows
steady light instead.
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Messages
Note: Depending on the configuration, you might be asked
for your Password before you can retrieve your messages.
See section “Security” on page 75.
receive
Press (see display).
12 May 10:35
C= 0 I= 0
MESSAGE
return
new
call-back
+15°^|| OPERATOR
200
||
||
3
2
12
new
heard
stored
Select message category (see display).
New, heard, read or stored.
Select message type (see display).
Note: If only one message type is available (Callback, Voice
or Text messages), this step is excluded. If an internal caller
has left a message, the name and number is displayed. In
case of an external caller, you can see the number, if this
feature is provided by the network.
Use the menu keys to check the message (see display).
Voice messages will be heard via the speaker or the handset.
Call Me messages will call the sender automatically.
Text messages are read in the display.
Select one of the following options:
next
Press to check the next message (see display).
erase
Press to erase the message (see display).
store
Press to store the message (see display).
Up to 20 messages can be stored. Callback messages cannot be
stored.
Message
ÕÔ
Press to finish the procedure.
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Messages
Send Message
You can send a message without calling an extension (direct
message) or when you call an extension and receive busy tone or
get no answer.
Message
Ô
send
Direct message
Press.
Press (see display).
12 May 10:35
C= 0 I= 0
z
+15°^|| OPERATOR
200
||
||
FROM NUMBER:
200
TO NUMBER:
send
chnge-no.
chnge-no.
send
12 May 10:35
C= 0 I= 0
+15°^|| OPERATOR
200
||
||
FROM NUMBER:
200
TO NUMBER:
201
call-back
voice
text
call-back
Message
68
Dial the extension number and press (see display).
ÕÔ
Select message type (see display).
Note: After sending, you can repeat to other extensions.
You can also change the sending extension number, if you
want the message to be sent from someone else (if this
function is allowed). Please ask your system administrator
if you require this function.
Press to finish the procedure.
The message is sent. The Message lamp extinguishes.
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Messages
During an unanswered call
Message
Ô
When you call an extension and receive busy tone or get no
answer, you can send a Callback, Voice or Text message.
Press.
12 May 10:35
C= 0 I= 0
+15°^|| OPERATOR
200
||
||
FROM NUMBER:
200
TO NUMBER:
201
call-back
voice
text
Select message type (see display).
Note: After sending, you can repeat to other extensions.
Callback
call-back
Press to send a Call Me message (see display).
Voice
voice
Press to send a Voice message (see display).
Use the menu keys to record your message and send it (see
display).
See section “Absence Information” on page 59.
Text
text
Message
ÕÔ
Press to send a Text message (see display).
Only available on display phones. See section “Write Text” on
page 94.
Press to finish the procedure.
The message is sent. The Message lamp extinguishes.
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Messages
Repeat message
You can easily send the same message to several destinations.
When the message is sent, the display shows:
12 May 10:35
C= 0 I= 0
+15°^|| OPERATOR
200
||
||
MESSAGE IS SENT. REPEAT TO ANOTHER ?
yes
no
yes
z
send
Message
ÕÔ
Press to select a new message (see display).
Enter the new extension number.
Press to send the message (see display).
Repeat the procedure to send the message to the next destination.
Press to finish the procedure.
Change sending extension
When you have dialled the receiving extension number, you can
define another extension as sender. The display shows:
12 May 10:35
C= 0 I= 0
+15°^|| OPERATOR
200
||
||
FROM NUMBER:
200
TO NUMBER:
205
send
chnge-no.
chnge-no.
chnge-no.
z
70
Press (see display).
The second Function key from the left (F2).
Enter the new extension number.
Continue sending the message.
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Messages
Check sent messages
Message
Ô
administr
check
You can check messages that you have sent, for instance if you
want to erase a message. You can also check messages received
at other extensions (not allowed by default, ask system
administrator).
Press.
Press (see display.
Press (see display).
12 May 10:35
C= 0 I= 0
+15°^|| OPERATOR
200
||
||
CHECK MESSAGES - OWN OR OTHERS ?
return
own
others
Own messages
own
Press to check your own messages (see display).
Enter the receiving extension number. You can check and erase the
messages that you have sent (see display).
Others
others
Message
ÕÔ
Press to check messages for another extension (see display).
Enter the receiving number that you want to check. All messages
will be presented with senders name. You can check and erase the
messages (see display).
Press to finish the procedure.
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Messages
Forward a Voice message
Your received Voice messages (in the Common Mailbox) can be
forwarded to other Mailbox numbers (Individual or Common). When
you forward a Voice message to an Individual Mailbox, the Mailbox
number is the same as the extension number.
Message
ÖÔ
receive
new
voice
Note: Returned messages cannot be forwarded.
Press to view the Mailbox.
Note: Depending on the configuration, you might be asked
for your Password before you can retrieve your messages.
See section “Security” on page 75.
Press (see display).
Select message category (see display).
New, heard or stored.
Press (see display).
12 May 10:35
C= 0 I= 0
OPERATOR
play
+15°^|| OPERATOR
||
||
200
next
erase
>>>
Press (see display).
forward
Press (see display).
12 May 10:35
C= 0 I= 0
z
forward
+15°^|| OPERATOR
||
||
FORWARD TO:
forward
200
>>>
200
chnge-no.
Dial the Mailbox number to which you want to forward the
message.
Press (see display).
The message is forwarded.
Note: The forwarded message is a copy, i.e. it can be
deleted without deleting the original message.
72
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Messages
Message
ÕÔ
Repeat the procedure to forward the message to another
Mailbox.
Press to finish the procedure.
Returned messages
Message
ÖÔ
sent-back
Message
ÕÔ
Messages that have been left unanswered for a long period are
sent back to you. To check returned messages:
Press.
12 May 10:35
C= 0 I= 0
+15°^|| OPERATOR
200
||
||
SELECT FUNCTION
send
receive
administr sent-back
Press (see display).
Use the menu keys to check returned messages (see
display).
You can erase or re-send the message.
Press to finish the procedure.
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Messages
Dictaphone function
If you want to record and retrieve personal Voice messages you
can use the Dictaphone function. A Dictaphone message is treated
as a normal message. How to retrieve Dictaphone messages, see
section “Check and store received messages” on page 66.
Record message
*58#
To start the recording:
Dial and record your message.
The maximum recording time is 4 minutes and 15 seconds.
12 May 10:35
C= 0 I= 0
+15°^|| OPERATOR
||
||
RECORDING
record
play-back
pause
200
activate
Select one of the following options:
pause
play-back
record
activate
74
Press to pause the recording (see display).
Press to play-back (see display).
Press and speak to re-record (see display).
Press to stop the recording and save the message (see
display).
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Security
Security
You can use your four-digit Password for blocking your phone from
unauthorized use, for making external calls from any blocked
extension, for entering the Message system or when you are using
the DISA function.
Note: The first time you enter the Message system you
might be requested to change your Password if it is default
(0000). This procedure is performed directly in the Message
system. See section “Messages” on page 64.
#*72*
z
*
z
#
Change Password
Dial to select a new Password.
Dial your present Password.
The Default Password is 0000.
Press.
Dial your new Password.
Press.
Verification tone.
12 May 10:35
C= 0 I= 0
Clear
è
+15°^||
||
||
||
#*72*----*1234#
Press to finish the procedure.
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75
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Security
Bypass blocked extension
In order to make a call, you can temporarily bypass a blocked
extension.
*72*
z
#
Bypass own extension
Dial.
Dial your Password.
Press
Dial tone. You can make one call from your extension.
Bypass another extension
*72*
z
*
z
#
76
This makes it possible to make a call on another, blocked
extension, by using your Password.
Dial.
Dial your Password.
Press.
Dial your extension number.
Press.
Dial tone. You can make one call from the blocked extension.
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Security
*72#
Clear
è
#72*
z
#
Clear
è
Block extension
Dial to block your extension.
Verification tone.
Press to finish the procedure.
Un-block extension
Dial.
Dial your Password.
Press to re-open.
Verification tone. Your extension is open for use.
Press to finish the procedure.
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Group Features
Group Features
When you are working together in a team the following group
features can be very useful. You can page your colleagues, give
them Telephone Attendance or pick-up their incoming calls.
Key system
With this function, all (or selected) external lines are represented by
pre-programmed keys on all phones. For each external line, a
Function key has to be programmed. Which means that you are
able to monitor the state of traffic for every programmed external
line (e.g. free, busy). You can also establish an external call by
pressing the External Line key.
Answer an external call
External Line
ÖÔ
To answer an external call, just press the flashing key. (Depending
on the programming of the system, an incoming external call will be
announced with a flashing Line key and a ringing signal).
Press (pre-programmed).
Speech connection with the caller.
Make an external call
External Line
78
Ô
z
To initiate an external call, just press the External Line key. The
external line will be seized automatically.
Press a free Line key (pre-programmed).
Dial the desired number.
If you make external calls in this way, you do not have to dial the
digit(s) for external call access first.
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Group Features
Supervision/Telephone Attendance
A Function key can also be programmed for Supervision and
handling calls for a group of extensions.
If a Supervision/Attendance key is programmed on your telephone,
you are able to call the other group members or answer incoming
calls for the group by pressing the key and monitor the activity of
other extensions (free, busy, called).
Michael
Michael
Michael
ÕÔ
Ô
ÖÔ
Traffic situation
Ongoing conversation (lamp is on).
Free extension (lamp is off).
The extension is called (flashing lamp).
Pick-up calls for the group
Michael
Michael
ÖÔ
Ô
Your colleague’s extension is indicated on your phone by a preprogrammed key.
Press to answer the calls directly (pre-programmed).
A flashing lamp beside the key indicates an incoming call.
Call a group-member
Press to make a call (pre-programmed).
Note: If the key is flashing, you will automatically pick-up
your colleague’s ongoing call.
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Group Features
Loudspeaker Paging
Paging
Paging
Ô
ÕÔ
You can page all extensions in a group and give a Voice message.
Press (pre-programmed).
All extensions in a group are called.
Press again and hold the key (pre-programmed).
Give the Voice message and then release the key. You can now
wait for answer, or terminate. If you do not get an answer within
30 seconds, the Paging function will be terminated automatically.
Answer Paging
Paging
ÖÔ
A short signal and a flashing Paging key will inform you when a
Loudspeaker Paging is received.
Press (pre-programmed).
An internal call is established with the paging party.
Common Bell
z
The Common Bell feature allows all extensions of the system
(operator included) to pick-up the call from an extension that has
been predefined as a Common Bell extension.
Dial the Common Bell pick-up code.
Please ask your system administrator for the Common Bell pick-up
code.
You will immediately be connected to the calling party. If two or
more extensions simultaneously attempt to answer a call from the
Common Bell extension, only the first extension will pick it up. The
other extensions will receive the number unobtainable tone and
their displays will show the message No call waiting at Common
Bell. This will also happen if you dial the Common Bell pick-up code
and there are no calls waiting at the Common Bell extension.
Note: You can also program the Common Bell code on a
Function key.
80
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Group Features
Group Hunting
Your telephone can be included in one or several hunt groups. In a
hunt group all members are represented with one common
directory number. 16 hunt groups can be programmed, each
containing 1 to 20 members. A member can be either an extension
number, an operator console or a fictive number. Please ask your
system administrator if you require this function.
Note: The number of cordless extensions in a hunt group
are limited to eight (including Tandem configurations).
Incoming calls to the hunt group are directed to free extensions in
the group. The hunt order within the group can be changed to suit
your needs. If all members of the hunt group are busy, an incoming
call is being queued. If no one answers this call before the
programmed time, the call is forwarded to the programmed
answering position (e.g. operator).
Note: If all members in a hunt group are busy, the Callback
or Intrusion function is not available.
Log in
Before you can answer Group Hunting calls, you must log in.
*28*
z
#
To log into one hunt group:
*28*
*#
To log into all hunt groups:
Dial.
Dial the hunt group code.
Please ask your system administrator for the configured number.
Press.
Dial.
Press.
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Group Features
Answer calls
Answer Group Hunting calls in the normal way.
Log out
#28*
z
#
To log out from one hunt group:
Dial.
Dial the hunt group code.
Please ask your system administrator for the configured number.
Press.
Note: If you are logged into more than one hunt group and
log out from one of them, the display will show the following
text:
12 May 10:35
C= 0 I= 0
+15°^||
||
||
LOGGED OUT FROM AT LEAST ONE PBX GROUP
directory
redial
temp
prog
#28*
*#
82
To log out from all hunt groups:
Dial.
Press.
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ISDN Facilities
ISDN Facilities
This chapter is only relevant when your system is connected to a
digital trunk line (ISDN-trunk line). It provides a general view of all
the (supplementary) services available from the public net which are
supported by the system. The services from the public net differ
from market to market. Please ask your system administrator
which features are available.
Number Identification
The main difference compared to the analog public net is the
Number Identification between the connected parties.
12 May 10:35
+15°^||
C= 0 I= 0
||
> 745
SPEECH<||
>01811004736
NEW<||
directory
redial
serial
When you establish an outgoing external call, the public number of
your system and your extension number will be sent to the called
party. If the number of the answering party is different from the
dialled one (for example, after a diversion), you will also be informed
about the answering party’s number.
When you answer an incoming external call on your phone (or from
another phone), you will see the caller’s number on the display.
Your public number will be sent to the caller.
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ISDN Facilities
Answer an incoming call from an
ISDN-line
A ringing signal and a flashing lamp indicate an incoming call,
answer the call in the normal way. One of the following four cases
will occur.
Example 1:
The public net provides the number of the caller.
Mr. Plattner with public number 0 181100 4736 is calling.
12 May 10:35
+15°^||
C= 0 I= 0
||
> 745
SPEECH<||
>01811004736
NEW<||
directory
redial
serial
Example 2:
The caller has activated Number Secrecy. (The calling number will
be suppressed.)
12 May 10:35
+15°^||
C= 0 I= 0
||
745
NEWCALL ||
DISPLAY REST
NEW<||
directory
redial
serial
Example 3:
The public net cannot provide the calling number, in this case the
normal number of the external line will be shown.
12 May 10:35
+15°^||
C= 0 I= 0
||
745
NEWCALL ||
EXTERNAL
NEW ||
directory
redial
serial
84
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ISDN Facilities
Make an external call on an ISDN-line
Establish an external call in the normal way.
If the called party is also connected to a digital trunk line, your
public number is shown on the called party’s display.
If the connected party number differs from the dialled one (for
example: Diversion or Pick-up from another extension), your
display shows the new number.
Example:
Called Party number 0 181100 Extension 4736
12 May 10:35
C= 0 I= 0
+15°^||
||
||
738
RING FREE
|| 01811004736
save
meter
The desired extension 4736 will be answered by extension 5446.
12 May 10:35
C= 0 I= 0
+15°^||
||
||> 738
SPEECH<
||>01811005446
<
save
meter
When the connected party has activated Number Secrecy (number
suppression), your display shows the following information.
12 May 10:35
C= 0 I= 0
+15°^||
||
||> 738
SPEECH<
||>DISPLAY REST
<
save
meter
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ISDN Facilities
Malicious Call Identification
If you are disturbed by malicious external incoming calls, you can
request a number tracing from the network provider.
Ô
*39#
Malicious Call ID.
If you cannot see the number of the caller or connected party
(because of an activated number suppression), you have the
possibility to register the number in the public network during the
call.
Press to register the connected number (pre-programmed).
Or:
Dial to register the connected number.
If the function is accepted in the public net, your display shows the
following information.
12 May 10:35
+15°^||
C= 0 I= 0
||
> 701
SPEECH<||
>MCID
ACCEPT
NEW<||
directory
save
serial
If you cannot identify the connected party, your display shows the
following information.
12 May 10:35
+15°^||
C= 0 I= 0
||
> 701
SPEECH<||
>MCID
REJECT
NEW<||
directory
save
serial
After 3 seconds the display will revert to the previous state.
86
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ISDN Facilities
Number Secrecy
By pressing a pre-programmed Number Secrecy key you can
choose not to show your complete number (public + extension
number) to the connected party.
12 May 10:35
C= 0 I= 0
Number Secrecy
Ô
+15°^||
||
||> 738
SPEECH<
||>DISPLAY REST
<
save
serial
meter
Press a pre-programmed key to suppress your complete
number to the public net.
The lamp beside the key shows a steady light and the function
remains activated until the key is pressed again.
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Other Useful Features
Other Useful Features
By using these features your productivity will be increased, e.g. you
can set reminders for important meetings, place the cost for
external calls on separate accounts, listen to music via the
loudspeaker and much more ...
Reminder
*32*
z
The phone can be set to remind you at any time within the next
24 hours (multiple settings are allowed).
Dial.
Dial reminder time.
(00-23) hour + (00-59) minute. Example: 1430.
12 May 10:35
C= 0 I= 0
+15°^||
||
||
REMINDER TIME
activate
clear
ì
activate
88
*32*
1430
Note: If you receive busy tone, your extension does not
have the authority to set a reminder.
In case of a typing error, press the Volume Down key to delete
the latest entered digit.
Press to activate (see display).
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Other Useful Features
Clear
è
#32#
Clear
è
Press to finish programming.
When the reminder time is reached, your phone rings with recall
signal.
Cancel reminder
Dial to cancel all settings.
Press to finish the procedure.
Background Music
Background Music
Ô
À
You can listen to Background Music over the loudspeaker on your
phone by pressing a pre-programmed Music key, or by entering the
number for the music channel. Please ask your system
administrator for the configured number.
Press to activate the music (pre-programmed).
The music automatically switches off when you make or receive
calls and switches on again when the call is finished.
Press to cancel the music.
Note: You can adjust the volume, see section “Settings” on
page 95.
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Other Useful Features
Doorphone
The Doorphone is used to monitor the admission to your company,
i.e you can open the doorlock from your phone.
Doorphone
Ô
Answering Doorphone calls
Press (pre-programmed).
You will be in speech connection with the calling party.
Opening of the doorlock
z
After you have answered the Doorphone, you can open the door
by dialling the door-opener’s directory number.
Dial the door-opener’s directory number.
Please ask your system administrator for the number.
Intercom Line
Intercom
Secretary
Speech
Clear
90
Ô
è
è
A two-way direct call function between two extensions, for instance
in executive-secretary communication.
Press (pre-programmed).
Press to establish an Intercom call.
Press to cancel the Intercom call.
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Other Useful Features
Direct Inward System Access (DISA)
If you are working externally and you have the need to make
business calls, call your company and use the company PBX to
make an external call to the desired party. You just pay the cost for
the phone call to your company. The other cost will automatically
be placed on your extension number or on a special project.
Note: To activate this function, you have to change the
Default Password from 0000 to a personal one. Which code
to use and how to change it, see section “Change
Password” on page 75.
z
z
z
During the procedure you will be prompted for your Password.
Dial the public number of your company,
followed by the DISA number.
Ask the system administrator for the defined DISA number.
Note: If want to register the call on an Account Number,
you should use the Account Number procedure before you
enter the external number, see section “Account Number”
on page 92.
Dial the external number.
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Other Useful Features
Account Number
*9*
Account Number
Ô
z#
You can place the cost for external calls on a selected Account
Number (up to 15 digits). The Account Number can be used before
or during the call.
Dial.
This code cannot be entered during the call.
Or:
Press (pre-programmed).
Enter Account Number and press.
Valid digits 0-9.
Automated Attendant
z
92
The Automated Attendant facility sends voice instructions to
external and internal callers, informing them of all possible options
they can choose. Voice instructions lead the callers step by step to
the desired destination.
Dial the Automated Attendant directory number.
Please ask your system administrator for the Automated Attendant
directory number.
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Other Useful Features
Least Cost Routing
Least Cost Routing (LCR) automatically selects the cheapest way
to establish the connection to the desired external number.
Please ask your system administrator if this function is installed in
your system.
If the extension has been configured to use LCR, each external call
will be analysed and the cheapest routing will be selected.
0z
Use Least Cost Routing
Dial the digit(s) for external call access and the external
number.
The usual way of making an outgoing external call.
Calling Least Cost Routing
z
0z
If LCR has been installed in your system, but your extension is not
configured to use it automatically, you also have the opportunity to
get the cheapest connection by dialling the LCR code before you
dial an external number.
Dial the LCR code.
Please ask your system administrator for the LCR code.
Dial the digit(s) for external call access and the external
number.
Note: You can also program the LCR code on a function
key.
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Write Text
Write Text
It is necessary to write text, e.g. when you are typing Absence
Information, sending a Text message or searching the integrated
telephone directory. Use the keypad to write text, e.g. when you
are sending a Text message. You have selected text mode.
Select characters by pressing digits repeatedly.
5
ì
ì
444 ì
66 ì
*
94
Example:
Press a digit
1 time
2 times
3 times
4 times
result
result
result
result
Note: Key
J
K
L
5
1 is reserved for national characters.
Press the Volume Up key to enter the character.
Moves cursor to next position. Use also for space.
Press the Volume Down key as backspace to erase incorrect
entry.
Example:
Enter the first character code, followed by the Volume Up key.
This sequence - numbers always followed by the Volume Up
key - gives the word IN_ .
Note: You can also write the following characters:
? -., !: /# *
Press repeatedly.
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Settings
Settings
If you require frequent use of certain functions, you may program
them on the programmable keys. When you want to use the
function, just press the key.
Notes: The Dual-Function keys allow programmed
functions and short numbers to be combined on the same
keys. Remove the transparent cover in order to write the
name beside the key. Put the name referring to the
programmed function in the field above the line to indicate
that it is the primary function. If a function is already
programmed on the key, this will be displayed when you
start programming.
Programming of Dial-by-Name keys and Individual
Abbreviated Numbers are described in section
“Abbreviated Numbers” on page 32 and how to program a
new diversion address is described in section “Call
Forwarding” on page 56.
Program a function
How to program a function on a programmable key.
Note: Some functions can also be programmed as
Individual Abbreviated Numbers, see section “Abbreviated
Numbers” on page 32.
prog
Press (see display).
Ô
Press (see display).
key
change
Press the desired programmable key.
Press (see display).
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Settings
forward
enter
z
store
Select Function code (see display).
See section “Function codes and required data” on page 98.
Press (see display).
Enter associated number.
See section “Function codes and required data” on page 98.
Press (see display).
Continue with section Select ringing character.
Clear
è
z
enter
Clear
è
Or:
Press to finish programming.
After approximately 10 seconds, the Function key is active.
Select ringing character
Select ringing character (0-4).
See section “Function codes and required data” on page 98.
Press (see display).
Press to finish programming.
After approximately 10 seconds, the Function key is active.
Example:
You want to supervise extension 234 on a programmable key with
one delayed ringing signal. For available Function codes, see
section “Function codes and required data” on page 98.
prog
Press (see display).
12 May 10:35
C= 0 I= 0
+15°^|| OPERATOR
200
||
||
PHONE PROGRAMMING
key
short-no.
settings
ringing
Ô
key
96
Press (see display).
Press the desired programmable key.
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Settings
The pre-programmed function is displayed.
12 May 10:35
C= 0 I= 0
+15°^|| OPERATOR
||
||
200
NAMECALL
change
change
Press (see display).
12 May 10:35
C= 0 I= 0
+15°^|| OPERATOR
||
||
SELECT FUNCTION NAMECALL
backward
forward
enter
forward
return
200
10
return
Press until supervision is shown (see display).
Note: You can also press backward.
enter
Press (see display).
12 May 10:35
C= 0 I= 0
234
store
+15°^|| OPERATOR
||
||
ASSOCIATED NUMBER
store
200
return
Enter extension number.
Press (see display).
12 May 10:35
C= 0 I= 0
4
enter
Clear
è
RING TYPE
backward
+15°^|| OPERATOR
200
||
||
NO RINGING
0
forward
enter
return
Enter the ringing character.
Press (see display).
Press to finish programming.
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Settings
Function codes and required data
Programming
name
NAMECALL
SUFFIX DIGIT
EXTERNAL LINE
SUPERVISION
DEDIC. LINE
BUSY LINE 2
CONFERENCE
IMMED. ANSWER
EXT. VOICE M.
HOLD
TRANSFER
SAVE
READ &
NUMB SECRECY
ARD REQUEST
ARD PAUSE
Function
name
Dial-by-Name
Camp-on
Automatic Callback
Answer calls, another
extension
Radio Paging
Intrusion
External Line
Supervision/Tel.
Attendance
Intercom Line
Free On 2nd Access
Conference
Immediate Answer
External Voice Mail
Hold
Transfer
Save/Redial
Read &
Number Secrecy
Automatic Redial
Pause Automatic Redial
Function
code
10
11
11
11
Associated
number
Extension number
4
5
6
Ringing
character
—
—
—
—
11
11
12
13
7
8
Directory number of line
Extension number
—
—
0–4
0–4
14
26
27
28
34
35
36
37
38
40
46
47
Extension number
—
—
—
—
—
—
—
—
—
—
—
0–4
—
—
—
—
—
—
—
—
—
—
—
Note: Accessible functions depend on the programming of
the system; if you require another function please contact
your system administrator. The functions above are the
default functions.
Ringing character:
0 = No ringing.
1 = Ringing.
2 = Delayed ringing (after 10 seconds).
3 = One single ringing signal (muted signal).
4 = One delayed ringing signal (after 10 seconds. Muted signal).
98
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Settings
Handset and loudspeaker volume
ì
Use the volume keys. You can set different volume levels for
internal and external calls and for Background Music. During a call,
adjust handset listening volume in handset mode. Adjust
loudspeaker volume in Monitor mode or during Background Music.
Press to change the volume.
Ringing signal
By programming, you can adjust ringing type (2 types), ringing
volume (10 steps) and ringing character (10 characters).
prog
ringing
Press (see display).
Press (see display).
You can now select ringing type, volume or character.
12 May 10:35
C= 0 I= 0
+15°^|| OPERATOR
||
||
RINGING - CHANGE
type
volume
character
200
return
Ringing type
Select type 1 if you want to set the ringing volume at a constant
level, select type 2 if you want gradually increasing volume when
the phone rings.
Clear
type
Press (see display).
You will hear the selected type.
next
Press to change (see display).
è
Press to finish the procedure.
Note: When type 2 is selected, the programming of the
ringing volume is not applicable.
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Settings
Ringing volume
volume
Press (see display).
You will hear the selected volume (0...lowest volume, 9...highest).
12 May 10:35
C= 0 I= 0
+15°^|| OPERATOR
||
||
PROGRAMMING VOLUME LEVEL:
lower
higher
lower
Clear
è
200
4
return
Press lower or higher to change the level (see display).
Press to finish the procedure.
Note: This programming is not applicable when you have
selected ringing type 2.
Ringing character
character
next
Clear
è
Press (see display).
You will hear the selected character.
Press to change (see display).
Press to finish the procedure.
Personal settings
Setting up the console to meet your requirements.
prog
Press (see display).
12 May 10:35
C= 0 I= 0
+15°^|| OPERATOR
200
||
||
PHONE PROGRAMMING
key
short-no.
settings
ringing
100
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Settings
settings
Press (see display).
12 May 10:35
C= 0 I= 0
+15°^|| OPERATOR
200
||
||
PHONE PROGRAMMING
answer
extend
signalling return
Continue by selecting which mode to change.
(answer, extend or signalling).
Answer mode
You can select between three different answer modes:
1. Answer manually with hook (default value).
2. Answer manually with answer key.
3. Answer automatically. (The call is connected automatically
without pressing a key.)
Note: If you have placed a call on a Monitor or Loop key
with mode 3 selected, the mode will temporarily switch to
mode 2 (to give the user a chance to pick-up incoming calls
from operator queue or calls put on hold on a monitor/Loop
key).
answer
Press (see display).
12 May 10:35
C= 0 I= 0
+15°^|| OPERATOR
||
||
ANSWER MANUALLY WITH HOOK
backward
forward
enter
forward
Press to select answer mode (see display).
enter
Press to confirm the settings (see display).
Clear
è
200
return
Press to finish the procedure.
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Settings
Extend mode
You can select between three different extend modes:
1. Extend manually with hook (default value).
2. Extend manually with extend key.
3. Extend automatically. (The call is extended automatically
without pressing a key.)
extend
Press (see display).
12 May 10:35
C= 0 I= 0
+15°^|| OPERATOR
||
||
EXTEND MANUALLY WITH HOOK
backward
forward
enter
forward
Press to select extend mode (see display).
enter
Press to confirm the settings (see display).
Clear
è
200
return
Press to finish the procedure.
Signalling mode
You can select between two different signalling modes:
1. Continuously (default value).
2. Burst.
signalling
Press (see display).
12 May 10:35
C= 0 I= 0
+15°^|| OPERATOR
||
||
SIGNALLING MODUS: CONTINUOUSLY
backward
forward
enter
forward
enter
Clear
102
è
200
return
Press to select signalling mode (see display).
Press to confirm the settings (see display).
Press to finish the procedure.
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Accessories
Accessories
This chapter describes optional features that can be used together
with your BusinessPhone telephone.
Expansion key panel
Dialog 4224 Operator
Each key panel offers 17 additional keys for storing of your most
frequently used telephone numbers and functions, and for
supervising extensions. Your telephone can be expanded with up
to four key panels.
Note: For the Dialog 4224 Operator, you need the optional
key panel DBY 419 01.
Dialog 3214 Operator’s Console
Each key panel offers 17 additional keys for storing of your most
frequently used telephone numbers and functions, and for
supervising extensions. Your telephone can be expanded with up
to four key panels.
Note: If one or two key panels are used, the optional key
panel DBY 409 01 may be used. However, if three or four
key panels are used, all optional key panels must be of type
DBY 409 02.
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Accessories
Alarm interface unit
Note: Only available for the Dialog 3214.
This plug-in module is fitted into the bottom of the telephone.It
makes it possible to transfer alarm signals from various devices via
the telephone to the exchange and to a pre-defined extension. A
special circuit layout provides maximum functional security.
To a telephone fitted with an alarm interface unit you can connect
devices such as bathroom alarms for hotel rooms, emergency
alarms for hospitals, bank security alarms and supervision of
machines.
Option unit
Dialog 4224 Operator
The Option unit DBY 420 02 is an optional accessory, to be
installed on the bottom of your telephone set. The following devices
can be installed via the Option unit:
•
Tape recorder
•
Extra bell or busy indication outside your door
•
USB connector
Dialog 3214 Operator’s Console
The Option unit DBY 410 02 is an optional accessory, to be
installed on the bottom of your telephone set. The following devices
can be installed via the Option unit:
•
Tape recorder
•
Extra bell or busy indication outside your door
•
Enhanced Headset functionality
•
PC Sound Card
•
Second handset
Note: For people with impaired hearing the Option unit
offers the possibility to amplify the receiving volume in the
handset and headset.
104
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Accessories
Extra handset
Useful for involving a second person in your conversation, for
talking or just listening.
Tape recorder
When a recording of the telephone conversation is needed, for
evidence purposes, a tape recorder can be connected.
Headset - Dialog 4224 Operator
How to install the headset, see section “Installation” on page 110.
The following headset functions are available.
Clear
Ì
Activate/Deactivate the headset
ê
Answer calls
é
z
Clear
è
Press the Headset key to activate/deactivate.
Press to have speech connection with the caller.
Press to terminate a Headset call.
Make calls
Dial the number.
Press to terminate the call.
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Accessories
106
u
Headset to handset
Ì
Handset to headset
À
Headset with Group Listening
À
Ì
Headset to handsfree
Ì
Handsfree to headset
Lift the handset.
Press the Headset key.
Press to toggle between headset with or without Group
Listening.
Press.
Press the Headset key.
Press the Headset key.
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Accessories
Headset - Dialog 3214
The following Headset functions are available.
Note: To use the Headset functions with the Dialog 3214
your telephone has to be equipped with option unit
DBY 410 02. How to install the option unit, see separate
installation instructions provided with the option unit.
Headset
Clear
h
Activate/Deactivate the headset
Y
Answer calls
k
z
Clear
j
Press the Headset key to activate/deactivate.
Note: For the Dialog 3214, this key must be preprogrammed to handle calls via the headset.
Press to have speech connection with the caller.
Press to terminate a Headset call.
Make calls
Dial the number.
Press to terminate the call.
u
Headset to handset
h
Handset to headset
Headset
Lift the handset.
Press the Headset key.
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Accessories
Headset
Headset
108
s
Headset with Group Listening
s
h
Headset to handsfree
h
Handsfree to headset
Press to toggle between headset with or without Group
Listening.
Press.
Press the Headset key.
Press the Headset key.
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Useful Hints
Useful Hints
Connections between external lines
With your BusinessPhone PBX, you can establish an external call
diversion or a Conference with more than one external party or
transfer an external call to another external destination (e.g. a
mobile phone). These features are very useful for everyday
business life.
Note: When these features are used, your BusinessPhone
will occupy at least two external lines.
However, there may be disadvantages in connecting to several
external lines. We would therefore like to draw your attention to the
following:
•
Please do not transfer external calls to an external
mailbox, to information systems or to external parties
before they have answered.
•
Cancel your calls by pressing the Clear key.
If the external parties are not persons (mailbox, automated
information or attendant systems, etc.), connections on external
lines can last a long time, which can be costly. Moreover, such calls
may occupy two of your system’s external lines. You can restrict
connections between the external lines by re-programming your
system.
Please ask your system administrator or contact our service center
for more information.
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Installation
Installation
Dialog 4224 Operator
Install cables
Handset cable to the left
Handset cable to the right
You can put the cable to the handset in the notch underneath the
telephone. The cable to the exchange has to be plugged in LINE
and the handset cable has to be plugged in HANDSET.
Change cables
To remove a cable, use a screwdriver to unlock the stop.
110
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Installation
Install stands and adapt telephone
Position high
Press to fasten stand
Position low
Release to remove stand
Tiltable display
Adjustable angle
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Installation
Install key panels
1
Remove the small plastic plate, marked DSS, i.e. with a
screwdriver and connect the cable.
2
Attach key panel unit.
3
Secure with screws and install stand.
Note: All key panels must be of type DBY 419 01 (three or
four key panels can only be used in newer versions of the
exchange).
112
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Installation
Stand positioning (1-4 key panels)
Install card
Use the Designation Card Manager to make and print your own key
panel designation cards. The Designation Card Manager is
included on the Ericsson Telephone Toolbox CD. For questions
regarding the product, please contact your Ericsson Enterprise
Certified Sales Partner.
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Installation
Install pullout leaf
114
1
Remove the protective film from the guiding rails.
2
Attach the guiding rails to the bottom of the phone,
observing the direction of the “cut” corner.
3
Insert the pullout leaf.
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Installation
Wall mounting handset hook
The phone can be wall mounted without using a special console.
Useful for instance in conference rooms or public areas.
1
Use a screwdriver to remove the handset hook.
2
Turn the hook upside down and insert.
3
Use a screwdriver to remove the two plastic covers.
4
Drill wall holes according to measure.
5
Mount screws according to measures and attach the
phone.
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Installation
Install card
Use the Designation Card Manager to make and print your own
designation cards. The Designation Card Manager is included on
the Ericsson Telephone Toolbox CD. For questions regarding the
product, please contact your Ericsson Enterprise Certified Sales
Partner.
Placing the telephone
•
Do not place your telephone on sensitive surfaces. Use a nonslippery pad to protect your furniture from possible damage.
•
Do not place your telephone near sources of extreme heat, e.g.
near the radiator.
•
Make sure that the line cable isn’t creased.
Cleaning the telephone
Use a slightly moistened (not wet) soft cloth or an anti-static cloth
and wipe off the telephone carefully. Do not use rough cloth,
solvents or aggressive cleaning fluids. Any damages of the
telephone, that are caused by non-observance of these
instructions, are not part of the liability given by the manufacturer.
116
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Installation
Dialog 3214 Operator
Install cables
1
2
3
4
Cable to handset
Cable to exchange
Space for personal directory list (optional)
Wall mounting screw holes
You can put the cable to the handset in any of the two notches
underneath the telephone. The cable to the exchange has to be
plugged in LINE.
Change cables
To remove a cable, push down the plug stop. Use a screwdriver to
unlock the stop.
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Installation
Wall mounting handset hook
When mounting on a wall, you have to pull out and turn the hook.
Install stand and adjust telephone
Press to decrease angle
Pull to increase angle
Tiltable display
Adjustable angle
118
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Installation
Install key panel
24 V a.c. connection
when more than two
key panels are used.
Connection must be
to the first key panel
1
2
3
4
Connect cable
Attach key panel unit
Secure with screws
Install stand
When connecting one or two optional key panels to your telephone
the DBY 409 01 key panel may be used. No external power cables
are required for this key panel, as power is supplied from your
telephone.
However, if three or four key panels are to be connected, the
DBY 409 02 optional key panel must be used for all key panels
connected to your telephone. Whereby, a 24 V a.c. power cable
must be attached to the first key panel connected to your
telephone to provide power to all key panels.
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Installation
Placing the telephone
•
Do not place your telephone on sensitive surfaces. Use a nonslippery pad to protect your furniture from possible damage.
•
Do not place your telephone near sources of extreme heat, e.g.
near the radiator.
•
Make sure that the line cable isn’t creased.
Cleaning the telephone
Use a slightly moistened (not wet) soft cloth or an anti-static cloth
and wipe off the telephone carefully. Do not use rough cloth,
solvents or aggressive cleaning fluids. Any damages of the
telephone, that are caused by non-observance of these
instructions, are not part of the liability given by the manufacturer.
120
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Glossary
Glossary
Abbreviated Number Dialling
Initiating a call to a pre-programmed number
by dialling a code or pressing a key.
Short numbers can be:
1. Common, which means that all extensions
can use them.
2. Individual, which means that they are
programmed and used by each extension
separately (71 numbers).
See section “Abbreviated Numbers” on
page 32.
Account Number
To place cost for external calls on a selected
Account Number (up to 15 digits).
See section “Other Useful Features” on
page 88.
Announcing
The operator informs an extension of an
incoming call before placing the call.
Automated Attendant
A facility which sends voice instructions to
internal and external callers, providing all
options which can be chosen. Voice
instructions lead the caller to the desired
destination. See section “Other Useful
Features” on page 88.
Callback
An indication to a busy extension, to inform the
person that you want to speak to him/her. See
section “Messages” on page 64.
Camp-on
To place (queue) a call to a busy extension. The
extension may have one or more calls camped
on already. Camped on calls are presented to
the extension in the order in which they arrive.
See section “Outgoing Calls” on page 23.
Congestion
Lack of free voice channels prevents calls from
being connected.
Counter
The counter keeps track of the time and cost of
your calls. See section “Call Metering” on
page 47.
Dial-by-Name
Initiation of a call by operating a single key.
Internal numbers (or Common Abbreviated
Numbers) can be stored on each extension.
See section “Abbreviated Numbers” on
page 32.
Directory number
Numbers with 1-8 digits which are assigned to
extensions or external lines or as Common
Abbreviated Numbers.
Direct Inward System Access (DISA)
If you are working externally, the DISA function
enables you to make external calls (long
distance) via the company PBX. You only pay
for the call to your company. See section
“Other Useful Features” on page 88.
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Glossary
Diversion
Incoming calls to an extension are diverted to
another directory number (extension, Common
Abbreviated Number or the operator).
There are three possibilities:
1. Direct, which means that all calls to an
extension are forwarded directly.
2. On no reply, which means that a call is
forwarded if it is not answered within a certain
time.
3. On busy, which means that a call is
forwarded if the extension is busy.
See section “Call Forwarding” on page 56.
Diversion Bypass
This is useful for letting urgent calls through to
an extension where diversion is active. See
section “Call Forwarding” on page 56.
1. Pre-programmed text information.
2. Text information (only to display phones).
3. Voice information.
Intercom Line
A two-way direct call function between two
extensions, for instance an executive-secretary
communication. See section “Other Useful
Features” on page 88.
Intrusion
To intrude on an ongoing call when a requested
extension is busy. See section “Outgoing Calls”
on page 23.
Extension
All telephones connected to the PBX have a
unique internal number. If your telephone is
equipped with a display, you can see your
number.
Forced release
Disconnecting a third (undesired) party during
Intrusion. See section “Outgoing Calls” on
page 23.
ISDN
Integrated Services Digital Network. Provides
your system with supplementary services from
the public net. See section “ISDN Facilities” on
page 83.
Least Cost Routing
A function that automatically selects the
cheapest way to connect your external call (not
necessarily the shortest distance).
See section “Least Cost Routing” on page 93.
Function code
A digit code that corresponds to a specific
function. See section “Settings” on page 95.
Group call
A group of extensions can have a common
number beside their individual extension
numbers. Any extension within the group can
answer the call.
Hold
To put a call on hold. See section “During Calls”
on page 37.
Identification
If an extension is busy, the operator can identify
the other conversation party.
122
Information
Internal callers are informed about absence
and time of return. External callers are diverted
to the operator, where the same information is
available. The operator can insert text or voice
information for any extension in the system.
This is useful for keeping the stored information
up-to-date for colleagues who are out of their
offices. Information can be of three kinds:
Loop keys
The operator can use the three Loop keys to
supervise call progress when placing calls with
a free or a busy extension. A call that is being
placed or is put on hold via a Loop key can be
retaken at any time.
Loudspeaker Paging
All members of an extension group are paged,
i.e. receive a short, sharp tone on the
loudspeaker followed by a Voice message from
the sender. See section “Group Features” on
page 78.
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Glossary
Mailbox
The Mailbox system controls the messages
that are left for or sent by you when you are
absent. See section “Messages” on page 64.
Message
A message can be sent to any extension. This
is useful when you receive the busy tone or get
no answer. There are three kinds of message:
1.Call Me message.
2. Text message (only to a display phone).
3. Voice message.
See section “Messages” on page 64.
Metering
Outgoing external calls can be metered on
individual call meters or specified Account
Numbers. See section “Call Metering” on
page 47.
Monitoring
Allows the operator to monitor a call while
handling new calls. There is only one listening
connection from the operator to the monitored
call. The monitoring key can be used in the
same way as a Loop key. See section “During
Calls” on page 37.
Off duty
A key on the operator console. When Off duty
is activated all external calls to the operator
queue will be routed to an alternative
answering position. The operator can still use
the console as a normal phone when off duty
and can be called by its individual extension
number. If a call is left unanswered for
30 seconds (this time can be changed) the
console is marked unattended automatically.
The lamp lights and flashes briefly.
Password
A four-digit code needed to e.g. block your
extension and retrieve messages from the
Mailbox system. You can set your own
Password. See section “Security” on page 75.
PBX
Private Branch Exchange. Your telephone
switching system (e.g. BusinessPhone 250).
Place a call
Connecting a call to the requested extension.
Pre-defined text
Pre-programmed Absence Information. See
section “Messages” on page 64.
Music on hold
If a music source is connected to the system,
all external callers that are on hold will hear
music.
Put on hold
A call that cannot be placed for the moment,
e.g. requested extension is busy, can be put on
hold and, after recall, be placed later.
Mute
To switch the microphone temporarily off. See
section “During Calls” on page 37.
Queue
Calls to the operator are queued. New calls are
placed in a common queue for all operators.
Recalls are placed in the operator’s individual
call queue.
Night Switching
Used for directing all incoming calls to one
extension (answering position), for example
when the office is closed. See section
“Attendance” on page 19.
Notification
Allows the operator to notify a busy extension
of a new call. The operator will be recalled
when the extension becomes free. See section
“Outgoing Calls” on page 23.
Recall
The operator is recalled after 30 seconds (this
time can be changed) when a call has been
camped on or placed with a non-replying
extension.
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Glossary
Serial call
An external caller may wish to speak to several
extensions sequentially. The serial call will recall
the operator each time an extension terminates
a conversation. See section “During Calls” on
page 37.
Third party
A third connection (person), which can be
included in an ongoing two person
conversation.
The connection can be internal or external. See
section “During Calls” on page 37.
124
Tie line
An external line from the private network.
Transfer
During an internal or external ongoing call you
can make an inquiry and then transfer the call
to another party (internal or external). See
sections “During Calls” on page 37 and “Useful
Hints” on page 109.
Trunk line
A trunk line is the same as an external line. Can
be either digital or analog
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Index
Index
A
Abbreviated Numbers 32
Absence Information 59
Change information 62
Enter information 59
Receive information for diverted calls 63
Accessories 103
Alarm interface unit 104
Expansion key panel 103
Extra handset 105
Headset 107
Option unit 104
Tape recorder 105
Account Number 92
Alarm interface unit 104
Answer an incoming call from an ISDN-line 84
Answer calls 22
Attendance 19
Night Switch 20
Off Duty 19
Automated Attendant 92
Automatic Redial 25
B
Background Music 89
Block extension 77
Busy extension 27
Busy external line 31
Bypass blocked extension 76
C
Call Forwarding 56
Change diversion address for another
extension 56
Call Metering 47
Cost of the last call 47
Integrated System Check 53
Operator supervised call 54
Printout 51
Read out cost counter for others 48
Read out your own cost counter 47
Call Ordering 44
Call ordering off line 45
Call ordering on line 45
Dial tone ordering 44
Call ordering off line 45
Call ordering on line 45
Change diversion address for another
extension 56
Change information 62
Change Password 75
Change sending extension 70
Check and store received messages 66
Check sent messages 71
Common Abbreviated Numbers 33
Common Bell 80
Common Mailbox system 65
Cost of the last call 47
D
Description 6
Dialog 3214 Operator 9
Dialog 4224 Operator 6
Display info 14
Lamp indications 13
Signals 18
Tones 17
Dial tone ordering 44
Dial-by-Name 34
Dialog 3214 Operator 9
Dialog 4224 Operator 6
Dictaphone function 74
Direct Inward System Access (DISA) 91
Display info 14
Diverted extension 28
Doorphone 90
During Calls 37
Conference 40
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Index
From handset to handsfree 37
From handsfree to handset 38
Group Listening 37
Individual Hold 41
Individual Hold and monitor 41
Mute 38
Operator hold 42
Serial calls 43
Transfer 38
E
Enter information 59
Expansion key panel 103
Extra handset 105
F
Forward a Voice message 72
From handset to handsfree 37
From handsfree to handset 38
Function codes and required data 98
G
Group Features 78
Common Bell 80
Group Hunting 81
Key system 78
Loudspeaker Paging 80
Supervision 79
Telephone Attendance 79
Group Hunting 81
Group Listening 37
H
Handset and loudspeaker volume 99
Headset 107
I
Incoming Calls 21
Answer calls 22
Silent ringing 22
Individual Abbreviated Numbers 33
Individual Hold 41
Individual Hold and monitor 41
Installation Dialog 3214 117
Adjust 118
Cables 117
Cleaning 120
Key panel 119
Placing 120
Stand 118
126
Wall mounting handset hook 118
Installation Dialog 4224 110
Adapt 111
Cables 110
Card 116
Cleaning 116
Key panels 112
Placing 116
Pullout leaf 114
Stands 111
Wall mounting handset hook 115
Integrated System Check 53
Intercom Line 90
Intrusion and forced release 29
ISDN Facilities 83
Answer an incoming call from an ISDNline 84
Make an external call on an ISDN-line 85
Malicious Call Identification 86
Number Identification 83
Number Secrecy 87
K
Key system 78
L
Lamp indications 13
Last External Number Redial 24
LCR 93
Least Cost Routing 93
Loudspeaker Paging 80
M
Make an external call on an ISDN-line 85
Make external calls 24
Make internal calls 23
Malicious Call Identification 86
Messages 64
Change sending extension 70
Check and store received messages 66
Check sent messages 71
Common Mailbox system 65
Dictaphone function 74
Forward a Voice message 72
Password protection 64
Repeat message 70
Returned messages 73
Send Message 68
Mute 38
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Index
N
Number Identification 83
Number Secrecy 87
O
Off Duty 19
Operator hold 42
Operator supervised call 54
Option unit 104
Other Useful Features 88
Account Number 92
Automated Attendant 92
Background Music 89
Direct Inward System Access (DISA) 91
Doorphone 90
Intercom Line 90
Least Cost Routing 93
Reminder 88
Outgoing Calls 23
Abbreviated Numbers 32
Automatic Redial 25
Busy extension 27
Busy external line 31
Common Abbreviated Numbers 33
Dial-by-Name 34
Diverted extension 28
Individual Abbreviated Numbers 33
Intrusion and forced release 29
Last External Number Redial 24
Make external calls 24
Make internal calls 23
Save external number 25
Supervise long distance calls 32
P
Phone Book 36
Printout 51
Program a function 95
R
Read out cost counter for others 48
Read out your own cost counter 47
Receive information for diverted calls 63
Reminder 88
Repeat message 70
Returned messages 73
Ringing signal 99
S
Save external number 25
Security 75
Block extension 77
Bypass blocked extension 76
Change Password 75
Send Message 68
Serial calls 43
Settings 95
Function codes and required data 98
Handset and loudspeaker volume 99
Personal settings 100
Program a function 95
Ringing signal 99
Signals 18
Silent ringing 22
Supervise long distance calls 32
Supervision 79
T
Tape recorder 105
Telephone Attendance 79
Tones 17
Transfer 38
U
Useful Hints 109
W
Welcome 4
Write Text 94
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Notes
Notes
128
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Notes
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Quick Reference Guide
Answer calls
Answer:
End the call:
During calls
ê
Group listening:
or Lift handset
Individual hold:
é
Clear
or
Replace handset
General handling:
External calls:
Conference
Ext. No. or Int. group No.
Speech
è
Clear
è
Abbreviated No.
Individual Abbreviated
Number:
2nd
Airport
conf
Transfer a call:
Extension or Int. group No.
Speech
Ô
Ô
Messages
Direct message:
redial
Check received
messages:
You get busy tone or no answer
Transfer to busy
extension:
info
Camp-on:
Notify
Loop1
(Any free Loop key)
Press flashing key to retake
Ô
Speech
ê
Ô
è ê
À
Switch to handset:
Lift handset
Replace handset
?
Ô
Message
send
Ext. No. send
call-back Select type
Message
ÕÔ
Message ÖÔ
receive
Select options in display
Message
ÕÔ
External Diversion
Program/activate
External Diversion:
*22*
Cancel External
Diversion:
#22*
Ext. No.
#
*22*
Ext. No.
#
During calls
Switch to handsfree:
è (If you want to
ê
***
Press and hold
è
announce the call first)
Save external number: save
(Before you finish the call)
Redial:
Ongoing conversation: Call 3rd party Speech
Transfer
Line Access Code
External No.
Common Abbreviated
Number:
Last external number
redial:
Ô
é
Make calls
Internal calls:
À
Loop1
(Any free Loop
key) Press flashing key to
retake
Speech
Re-activate External
Diversion:
*
Ext. No.
Line access code
Clear
External No.
Clear
Clear
#
è
è
è
Dialog4224En.book Page 131 Wednesday, April 2, 2003 3:19 AM
All rights reserved.
Ericsson Enterprise AB
For questions regarding the product,
please contact your Ericsson Enterprise Certified Sales Partner.
Also visit us on www.ericsson.com/enterprise
© Ericsson Enterprise AB 2003
EN/LZTBS 160 1340 R1A
Printed on chlorine free paper.
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Ericsson is helping to create the most powerful communication companies in the world.