ShoreTel 11
ShoreTel IP Phone 655 User Guide
USER GUIDES
RELEASE 11
Document and Software Copyrights
Copyright © 1998–2010 by ShoreTel, inc., Sunnyvale, California, U.S.A. All rights reserved. Printed in
the United States of America. Contents of this publication may not be reproduced or transmitted in any
form or by any means, electronic or mechanical, for any purpose, without prior written authorization of
ShoreTel, Inc.
ShoreTel Inc. reserves the right to make changes without notice to the specifications and materials
contained herein and shall not be responsible for any damage (including consequential) caused by
reliance on the materials presented, including, but not limited to, typographical, arithmetic, or listing
errors.
Trademarks
ShoreCare, ShoreWare, and ShoreGear are registered trademarks of ShoreTel, Inc. in the United States
and/or other countries. ShoreTel, ShorePhone, Office Anywhere and ShoreTel Smart, are trademarks of
ShoreTel, Inc. in the United States and/or other countries.
Microsoft, Windows, Windows NT, and ActiveX are either registered trademarks or trademarks of
Microsoft Corporation in the United States and/or other countries. VxWorks is a trademark of Wind
River Systems. All other copyrights and trademarks herein are the property of their respective owners.
Patents
This product is covered by one or more of the following patents: United States patent 6,996,059, United
States patent 7,003,091, United States patent 7,167,486, United States patent 7,379,540, and United
States patent 7,386,114. ShoreTel, Inc. All rights reserved. ShoreTel, Inc. All rights reserved.
Version Information
ShoreTel IP Phone 655 User Guide
Release 11
Part Number: 800-1391-01
Version CR-3
Date: November 22, 2010
Company Contact Information
ShoreTel, Inc.
960 Stewart Drive
Sunnyvale, California 94085
(408) 331-3300
(408) 331-3333 fax
Table of Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
IP Phone 655 Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
User Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Color Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Virtual Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Telephony Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Enhanced Directory Lookup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Virtual Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Application Gallery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Voicemail Viewer Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Beam Forming Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
ShoreTel IP Phone 655 Personalization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
ShoreTel IP Phone 655 Ringtones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
ShoreTel IP Phone 655 Wallpaper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Keys
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
ShoreTel IP Phone 655 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
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ShoreTel IP Phone 655
Introduction
ShoreTel IP Phone 655 is ShoreTel's flagship IP phone designed for executives and
executive assistants. The ShoreTel IP Phone 655 is a new phone that offers advanced audio
performance and IP telephony functionality.
ShoreTel IP Phone 655 provides a touch screen user interface with a crisp, responsive feel
that is very intuitive and enhances user productivity. The large color touch screen display
provides real-time telephony presence information, an advanced voicemail viewer (Visual
Voicemail) application.
Figure 1SShoreTel IP Phone 655
IP Phone 655 Features
User Interface
The ShoreTel IP Phone 655 user interface provides a large color display area with touch
screen capability. Interaction between the user and the phone is accomplished through the
phone’s touch sensitive buttons, along with structured menus for managing calls and easy
scrolling through long lists. The IP Phone 655 user interface also provides a virtual
keyboard for text entry.
Color Display
The ShoreTel IP Phone 655 has a 5.7” inch 640 x 480 pixel color touch screen display. The
touch screen allows for the physical legacy keys to be replaced with touchable screen areas.
The IP Phone 655 front panel is shown below.
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Figure 2SShoreTel IP Phone 655 - Color Display
Virtual Buttons
The ShoreTel IP Phone 655 contains virtual buttons that the user can define to perform
specific actions when touched by a user. Custom key settings for virtual buttons can be
configured in ShoreTel Director using new entries in the IP Phone drop-down menu, or on
the phone via the Users Options menu.These custom key entries will allow the user to use
longer labels to describe the custom keys.
Telephony Presence
Entries in both the directory dialing and redial lists contain an icon that signals the users'
telephony presence. This presence information is updated in real-time.
Call Appearances
The ShoreTel IP Phone 655 has six custom LEDs positioned on either side of the display
giving twelve call appearances.
Enhanced Directory Lookup
An enhanced directory name lookup feature provides the same functionality as the
ShoreTel Communicator QuickDialer implementation. When a user types letters of a
contact name, matching entries will be displayed for initial matches on first and last names,
along with the associated extension numbers. Results may be sorted by first name or last
name.
Virtual Keyboard
To enhance the directory name lookup screen, a virtual keyboard is provided to allow full
alphanumeric character input. The keyboard also supports the ShoreTel Communicator
virtual button functionality.
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Figure 3: Directory Display and Virtual Keyboard
Application Gallery
In addition to the default telephony application, a number of other applications are
provided in the Application Gallery. Entering the Application Gallery is accomplished by
pressing the ShoreTel swirl icon button on the main telephony screen (see below).
Figure 4: Main Screen Icon Toolbar
The application gallery contains the following applications:
Application Gallery
Application Gallery Descriptions
Voicemail Viewer
Click this button to display the Voicemail Viewer. The voicemail
viewer contain three tabs; Inbox, Saved, and Deleted. Use this
screen to scroll through voicemails. This screen can also be used
to create a new voicemail or to dial a voicemail box by clicking
the Compose and Call Voicemail buttons.
Directory
Click this button to display a list of the Contacts directory.The
directory screen allows you to scroll through a list of contacts and
view contact information, if available. A call to a contact can be
made by clicking on the contact’s name.
Table 1-1SShoreTel 11 Application Gallery
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Application Gallery
Application Gallery Descriptions
Phone Options
Click this button to access the phone options. This screen allows
modification of the phone modes: Office Desk/Wall Mount/
Conference Room. The phone’s Button Volume, Touch Screen
Volume and Touch Screen Vibration can all be adjusted from this
screen.
User Options
Click this button to access the available user options.This screen
allows management of Call Handling modes, Off Hook options,
Ring Tones, Wallpaper, Hands Free options and Programmable
Buttons.
Call History
Click this button to display the User’s Call History. This screen
displays all Call History activity. There are three tabs: All, To,
From and Missed.
Clean Screen
This option allows the user to temporarily lock the screen for
cleaning purposes. If the phone is left in a lock state for 30
minutes, the phone will revert back to an active state.
Table 1-1SShoreTel 11 Application Gallery
Figure 5SShoreTel IP Phone 655 Applications Gallery
Voicemail Viewer Application
The voicemail viewer application is similar to the ShoreTel Communicator voicemail
application. Users are presented with a list of voicemail messages that can be played from
the Inbox, Saved or Deleted tabs. A progress bar is displayed with controls to Pause, Skip
Forward and Back and Stop messages. The progress pointer may be dragged to a different
point along the slider to skip to the corresponding point in the message.
A voicemail password must be set before voicemail can be accessed. However, once signed
out of voicemail user’s will be prompted to reenter their password the next time voicemail
is launched.
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Note: Only individual user voice mailboxes will be accessible. Workgroup mailboxes are
not accessible from this screen.
Figure 6SShoreTel IP Phone 655 Voicemail Viewer
Beam Forming Microphone
The ShoreTel IP Phone 655 microphone array, located on the top-right-hand corner of the
phone, has noise canceling capabilities and has a voice pickup range radius of
approximately 15 feet. Beam forming technology provides best-in-class performance that
delivers crystal clear audio.
ShoreTel IP Phone 655 Personalization
Users can customize various aspects of their phone's behavior. The available options (wav
files, etc…) are uploaded to the system via Director (one set of files common to all users)
and are selectable both on the phone and in Director (See the ShoreTel Maintenance Guide
for details of downloading customization files).
ShoreTel IP Phone 655 Ringtones
The ShoreTel IP Phone 655 supports up to four custom ring tone pairs that can be defined
and managed by the administrator. Ringtone pairs are contained in two wav files. One file
for internal incoming calls, and one for external incoming calls. The system administrator
must place the wav files in the appropriate ftproot sub-directory (ftproot/wav/ringtone) on
the HQ server (See the ShoreTel Maintenance Guide for details of downloading custom
ring-tone files).
Ring tone files are distributed automatically from the Headquarters Server to the
Distributed Application Server when instructed to do so by the administrator in Director.
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ShoreTel IP Phone 655 Wallpaper
The ShoreTel IP Phone 655 supports up to four (plus 1 default) custom wallpapers that can
be defined and managed by the system administrator. These custom wallpapers are.png
files and must be placed in the ftproot/wallpaper/640x480/ directory on the HQ server. The
format of the wallpaper files must be 640 x 480 in dimension. Users can select wallpapers
from the stored wallpaper files by navigating to User Options screen in the Application
Gallery.
The wallpapers and ringtones that are made available to the phones are configured in
ShoreTel Director on the Users Group page (See the ShoreTel Maintenance Guide for details
of downloading customization files).
Function Keys
The ShoreTel IP Phone 655 has five keys - voice mute, speaker phone, headset, redial
function and call volume control. All keys are backlit when activated.
Figure 7SShoreTel IP Phone 655 Function Keys
ShoreTel IP Phone 655 Specifications
NOTE: Although the IP Phone 655 does provide a standard USB port on the bottom of
the phone, that port is NOT enabled at this time!
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The following table provides the key specifications for the ShoreTel IP Phone 655. Details
on the phone specifications and functionality can be found in the ShoreTel IP Phone 655
Installation Guide.
ShoreTel IP Phone 655
ShoreTel IP Phone 655 Specifications
Display
5.7" TFT LCD, 640x480 pixel, 16-bit color, touch screen
Custom Keys
12
Maximum Calls
16
Dedicated Function Keys
6
Headsets
Electronic
Personalization
Yes
Speakerphone
Full duplex with beam-forming mic array
XML Application Support
Yes
Applications on idle (Screensaver)
Yes
Ethernet Jack
2-port switch, 10/100/1000BaseT
Codec support
G.711 Mu-law, A-law, G.729 A, Broadvoice-16,32, Linear
Wideband (256kbps)
Media Encryption
Secure RTP with AES encryption
Built-in VPN Client
Yes
Table 1-2: ShoreTel IP 655 Specifications
When the ShoreTel Phone IP 655 is plugged into a (100 Mbps) power over ethernet
adapter, the message “No Ethernet” is displayed when trying to verify an Ethernet
connection. This is a known issue and can be corrected by plugging the ShoreTel Phone IP
655 into a (1000Mbps) power over ethernet adapter.
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