ReSound ITE User guide

Hearing Instrument Supplement
ReSound Vea™ Custom
In-the-canal (ITC)
and In-the-ear (ITE)
hearing instruments
This supplement details the “how-to” aspects of your
newly purchased hearing instruments. Please refer
to the ReSound Vea User Guide that came with your
hearing instruments for important information including warnings and precautions.
Model information:
Your hearing instrument model designation is
Manufactured by:
GN ReSound North America
8001 Bloomington Freeway, Bloomington, MN 55420
1-888-735-4327
MK603450 Rev. A 2012.02
__________________.
Battery information:
Your hearing instrument uses battery size
__________________.
Your program environments:
Program Description
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GN ReSound Canada
303 Supertest Road, Toronto, Ontario M3J 2M4
1-888-737-6863
2
gnresound.com
consumerhelp@gnresound.com
4
3
ve30,50
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Contents
page
Getting started
Illustration of the hearing instrument������������������������� 2
How to use the hearing instrument��������������������������� 3
On/Off function
SmartStart™
Changing the battery
Inserting the hearing instrument . . . . . . . . . . . . . . . . 4
Removing the hearing instrument . . . . . . . . . . . . . . . 5
Controls and features
Volume control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Program selector
Your program environments . . . . . . . . . . . . . . . . 7
Telephone use
Telecoil program . . . . . . . . . . . . . . . . . . . . . . . . 8
Acoustic phone program . . . . . . . . . . . . . . . . . . . 9
PhoneNow™
Cell phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Listening to the radio or TV
Using assistive listening (tele-loop) systems
Low battery indicator
Maintenance
Proper handling . . . . . . . . . . . . . . . . . . . . . . . . . . Daily maintenance . . . . . . . . . . . . . . . . . . . . . . . . .
Maintaining the sound inlet(s)
Maintaining the sound outlet
Wax protection systems
The CeruSTOP™ wax protection system . . . . .
The HF3 wax protection system . . . . . . . . . . . .
Troubleshooting guide . . . . . . . . . . . . . . . . . . . . . .
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1
How to Use the Hearing
Instrument
Getting started
Illustration of the Hearing
InstrumenT
On/Off function
Your ReSound Vea hearing instrument is equipped
with an on/off switch integrated into the battery door.
1.Program selector (optional)
2.Battery door and on/off switch
3.Sound outlet
4.Microphone sound inlet(s) (second microphone
on select models only)
5.Volume control (optional)
3
4
6.Air vent
•When the battery
door is fully closed,
the instrument is
turned on and Program 1 will be activated.
ITE
Off
•To turn the instrument off, open the
battery door.
TIP: Whenever you are not using the instrument,
remember to turn it off to reduce battery consumption.
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2
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ITC
Generally, people prefer to turn on the hearing instrument after it is fully inserted into the ear. If you would
like to turn on the instrument before inserting it into your
ear, your hearing healthcare professional can activate
the SmartStart™ function.
SmartStart™
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Note: Since this supplement covers multiple models of hearing instruments, the illustrations may vary
slightly from your particular model.
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SmartStart™ allows you to insert the instrument into
the ear without annoying, squealing sounds. Starting
when the battery door is closed, it delays the activation of the hearing instrument for ten seconds. During
this 10-second period you will hear a series of single
beeps.
Changing the battery
The batteries for the hearing instrument are quite
small, which may cause difficulty in seeing the battery
3
and battery door markings. A magnifying glass and
good lighting may be helpful.
Open the battery compartment by pulling down on the
battery door with your fingernail. Remove the old battery, and insert a new one
“+”
with the “+” (flat) side facing
the “+” marking on the battery door.
It should fit in like a puzzle
piece. The battery door
should close very easily.
Never use force to close the
door as this may damage
your hearing instrument.
Always use the correct battery size. (It should be listed
in your user guide.) Please note that if the battery is
weak, the hearing instrument performance will be reduced.
TIP: Removing the battery when you are not
wearing the instrument will reduce battery consumption and extend battery life.
Inserting the Hearing Instrument
To insert the hearing instrument into your ear:
1.Hold the instrument with your thumb and forefinger,
either on the sides (as shown) or above and below.
2.Place the sound outlet portion into your ear canal.
3.Insert the instrument into your ear canal with a
gentle twisting movement.
TIP: This process can be made easier if you use
the other hand to pull back gently on your ear
while sliding the instrument into place.
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By experimenting, you
may find a method that
is easier for you. When
properly inserted, the
instrument should fit
comfortably in your ear.
If the hearing instrument
irritates your ear in any
way and prevents you
from wearing the instrument, please contact
your hearing healthcare
professional.
NOTE: Never attempt to modify the shape of the
hearing instrument yourself.
Removing the Hearing Instrument
To remove the hearing instrument from your ear:
•Grasp the removal
cord with your thumb
and forefinger and pull
out.
or:
•Place your thumb on
the bottom and index
finger on the top of
the instrument. Using a slight corkscrew
motion, carefully remove the instrument
from your ear.
By experimenting, you may find a method that is easier
for you. Consult your hearing healthcare professional
if you have difficulty removing the hearing instrument.
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Controls and features
Volume Control
Your ReSound hearing instrument may have an optional volume control. When wearing your hearing instrument, you can increase the volume by turning the
volume control toward your face and reduce volume
by turning it toward the back of your head.
You will hear
a change in
volume
as
you adjust the
control. When
you reach the upper or lower limit of the
volume control range, the
wheel will not move any further.
Program Selector (select models)
Your ReSound hearing instrument may feature multiple programs, which will be determined by your
hearing healthcare professional based upon your individual needs. For instruments with multiple listening
programs, you can switch between programs with
short presses of the program selector.
With each press
of the program
selector, you will
then hear one or
more beeps. The
number of beeps
corresponds to
the program you have selected. For example, you will
hear one beep for Program 1 and two beeps for Program 2.
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Opening and closing the battery door will always reset
your hearing instrument to Program 1.
Your program environments:
(To be completed together with your hearing healthcare professional)
Program Description
1
2
3
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Telephone Use
Telephone use may require some practice in
order to maximize your
performance. Experimenting with various
hearing
instrument
features and proper
positioning of the telephone will help you
optimize the signal you
hear on the telephone.
All ReSound hearing instruments are equipped with an
adaptive digital feedback suppression system that is
designed to reduce whistling (feedback) when
an object, such as a telephone, is placed close
to your hearing instrument. When using the telephone, we recommend that you hold it close to the
microphone of the hearing instrument without laying it
directly on the hearing instrument. If feedback occurs,
hold the telephone still as the digital feedback sup7
pression system adapts to suppress the whistle.
Additional features that can facilitate telephone use,
are described below. Consult your hearing healthcare
professional to identify which options are available in
your hearing instrument and are most appropriate for
your needs.
Telecoil program
Your ReSound hearing instrument may be equipped
with a telecoil which picks up magnetic signals from a
Hearing Aid Compatible telephone. If you have a telecoil, you can access it by using the program selector
to choose the telecoil program. When you do so, the
hearing instrument will pick up sounds coming from
the telephone without creating feedback.
While using the telecoil program, the receiver of the
telephone should be held as shown in the diagram
under “Telephone Use.” You may need to reposition the telephone handset slightly to find the best
reception.
Acoustic phone program
An acoustic phone program is a listening program
that is specially designed for telephone use. It works
in combination with the digital feedback suppression
system and does not utilize a telecoil. You can access
it by using the program selector to choose the acoustic phone program.
Once the program is selected, hold the telephone
close to the microphone of the hearing instrument.
You may need to reposition the telephone handset
slightly to find the best reception.
PhoneNow™
The PhoneNow™ function allows your hearing instrument to automatically switch to your tele­phone pro8
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gram when a telephone receiver is raised to the ear.
When the telephone receiver is removed from the ear,
the hearing instrument automatically returns to the
previous listening program. In most instances, it is
necessary to mount a magnet on the phone in order
to enhance your hearing instrument’s ability to detect
the phone signal.
Placement of PhoneNow magnet
In order to place PhoneNow magnet properly:
1.Clean the telephone receiver thoroughly.
2.
Hold the telephone as you
typically
would
when making a
telephone call.
3.Place the magnet
just below the
sound port on the telephone receiver. If necessary,
move the magnet to another position to improve
ease of use and comfort while speaking.
NOTE: Only use a recommended cleaning agent
to clean the telephone prior to placing the magnet on the phone.
PhoneNow usage
PhoneNow enables those who wear hearing instrument to use telephones in a normal manner. The
hearing instrument will generate a short melody of
beeps to indicate that the PhoneNow feature has automatically switched the hearing instrument to your
telephone program. Initially, you may need to move
the telephone receiver slightly to find the best position
for reliable PhoneNow activation and good hearing on
the telephone.
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NOTE: PhoneNow precautions:
•Keep magnets out of the reach of pets, children
and people with mental disabilities. If a magnet
is swallowed, please seek advice from a medical
practitioner.
•The magnet is used to strengthen the magnetic field
of a telephone receiver and may affect functionality
of some medical devices or electronic systems. Always keep the magnet or a telephone equipped with
the magnet at least 30 cm (12”) away from pacemakers, credit cards and other magnetically sensitive devices.
•High distortion during dialing or phoning may mean
that the magnet is not in the optimal position relative
to the telephone receiver. To avoid the issue, please
move the magnet to another place on the telephone
receiver.
•Only use magnets supplied by GN ReSound.
Cell phone
If you use a cell phone you may experience a buzzing or clicking noise. This is caused by a strong signal
generated by the cell phone. Consult with your hearing
healthcare professional to see if there are options to
improve the sound quality.
Using Assistive Listening
(Tele-Loop) Systems
Many gathering places are equipped with assistive listening (tele-loop) systems, for example, schools, theaters and houses of worship. To take advantage of a
tele-loop system, select the telecoil program. When
the telecoil program has been selected, you will be
able to hear a clean sound signal via the tele-loop system. If you are unable to hear the signal from the teleloop while in the telecoil program, check to determine
that the loop system is working properly.
If a school, theater or house of worship does not have
a tele-loop system, try to sit as close as possible to
the speaker and use one of the microphone programs.
Low battery indicator
Your hearing healthcare professional can activate a low
battery indicator in your hearing instrument. The hearing instrument will reduce amplification and play a melody of beeps if the battery voltage drops below a critical threshold. This signal will recur every five minutes
until the hearing instrument automatically switches off.
The timing of the low battery indicator can vary slightly,
depending on the type of battery used. It is recommended that you keep spare batteries on hand.
Listening to THE radio or TV
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When listening to the TV or the radio, start out by listening to news commentators since they usually speak
clearly, then try other programs.
Proper handling
If you find it difficult to listen to TV or radio, your hearing
healthcare professional will be able to give you advice
on available accessories to enhance your listening capabilities for TV and radio.
Your hearing instrument is protected by a layer of
protective, hydrophobic nanocoat material. However,
please follow these instructions to further prolong the
durability of your hearing instrument.
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Maintenance
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TIP: To avoid the need for unwanted repairs:
• Never immerse the instrument in water or other liquids as this may cause permanent damage to the
circuitry.
• Protect your hearing instrument from rough handling, and avoid dropping it on hard surfaces or
floors.
• Do not leave the instrument in or near direct heat or
sunlight as excessive heat can damage the instrument or deform the casing.
•To avoid damage, hearing instruments should be removed prior to the application of hairspray, make-up
or other cosmetics.
Daily maintenance
Keep your hearing instrument clean and dry. Wipe the
case with a soft cloth or tissue after use to remove skin
oils or moisture.
Maintaining the microphone sound inlet(s)
For proper function of the microphone(s), it is important
to clean the sound inlet(s) by using the soft brush provided with your hearing instrument to remove dust or
other sound disturbing debris. Your hearing healthcare
professional can instruct you on how to properly use
this tool. Please refer to the illustration of your instrument at the beginning of this supplement to locate the
microphone sound inlet(s).
Maintaining the sound outlet
Your ReSound hearing instrument may be equipped
with a wax filter in the sound outlet. (Consult your
hearing healthcare professional to determine if your
instrument is equipped with such a filter.) This filter is
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located at the end of the sound outlet and prevents
debris from getting into the hearing instrument. If the
hearing instrument seems to have lost power and
changing the battery does not help, the filter may be
blocked and may need to be changed. Your hearing
healthcare professional can instruct you on how to
change the filter.
If your hearing instrument does not have a filter, earwax and/or other debris may collect in the sound outlet. The cleaning loop, provided with your hearing instrument, can easily be used to remove this material.
Your hearing healthcare professional can instruct you
on how to properly use this tool. When using this tool,
be careful not to damage or pull the tubing placed at
the opening of the sound outlet. If this is pulled out, the
hearing instrument will need to be returned for repair.
Wax protection systems
Your instrument may be fit with one of the following
wax protection systems. Consult your hearing healthcare professional to determine whether these systems
apply to your hearing instrument.
When using a wax protection system, a wax filter or
guard is mounted in the sound outlet at the canal end
of the hearing instrument for protection against wax
and moisture. If it becomes blocked, the filter or guard
will need to be replaced.
We suggest checking the wax filter or guard regularly
and exchanging it when it looks dirty or when the hearing instrument volume or sound quality is reduced.
NOTE: Do not use a wax loop to remove debris
from the canal end of the hearing instrument as
it can damage the wax protection system
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Before changing the filter or guard, clean any visible
wax from the shell of your hearing instrument with a
soft cloth.
The CeruSTOP™ wax protection system
Wax guard tool
Removal side
until the outer ring lies flush with the outside of your
hearing instrument.
4.Pull the tool straight out—the new wax guard will
remain in place.
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Replacement side
To remove an old wax guard:
New wax guard
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1.Insert the removal side of the wax guard tool into
the used wax guard so that the shaft of the tool is
touching the rim of the wax guard.
2.Slowly pull the wax guard tool straight out. Do not
twist the wax guard from the bushing.
The HF3 wax protection system
To remove a used wax filter:
1
1.Insert the threaded end of the HF3 tool into the
wax filter on the hearing instrument and then twist
the tool approximately one and a half turns. (See
illustration on the next page.)
2.Pull the HF3 tool out and away from the hearing
instrument. The wax filter should pull out with the
tool. If not, repeat Step #1, with an additional twist
of the tool.
2
Old wax guard
To insert a new wax guard:
To dispose of a used wax filter:
1a
1b
2
3.Gently press the replacement side of the wax
guard tool straight into the hole of the sound outlet
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3.With the used wax filter attached to the HF3 tool,
insert the tool into the center slot of the filter package.
4.Slide the tool to the side. The used wax filter will
remain in the slot when you lift the HF3 tool
straight out.
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To install a new wax filter:
5.Press down on a new wax filter in the package with
the plastic end of the HF3 tool.
6.Lift straight up. A new wax filter will cling to the end
of the HF3 tool.
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7.Press the new wax filter straight into the canal tip of
the hearing instrument.
8.Gently move the HF3 tool side to side while pulling
it away from the hearing instrument. The new wax
filter is now installed.
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Important: Please refer to the documentation
provided with your hearing instrument for
important precautions and warnings.
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Troubleshooting Guide
SYMPTOMCAUSE
POSSIBLE REMEDY
No wound
•
•
•
•
•
• Broken microphone
• Turn on by closing the battery door
• Replace battery
• Insert battery properly
• Clean sound inlet or outlet
• Change wax filter, or consult
your hearing healthcare professional
• Consult your hearing healthcare professional
Not loud enough
•
•
•
•
• Change in hearing
• Excessive earwax
• Volume set too low
• Hearing instrument settings not optimal
• Replace battery
• Remove and reinsert
• Clean sound inlet or outlet
• Change wax filter, or consult
your hearing healthcare professional
• Consult your hearing healthcare professional
• Consult your hearing healthcare professional
• Adjust the volume control and/or consult
your hearing healthcare professional
• Consult your hearing healthcare professional
Whistles
• Poorly fitting instrument
• Build-up of earwax
• Consult your hearing healthcare professional
• Consult your hearing healthcare professional
Distorted or not clear
• Battery low
• Hearing instrument damaged
• Hearing instrument settings not optimal
• Replace battery
• Consult your hearing healthcare professional
• Consult your hearing healthcare professional
Not turned on
Battery low/dead
Battery improperly inserted
Blocked sound inlet or outlet
Blocked wax filter
Battery low
Instrument loose
Blocked sound inlet or outlet
Blocked wax filter
If there are any other problems not mentioned in this guide, please contact your hearing healthcare professional.
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NOTES:
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