CHOCOLATE FOUNTAIN
OPERATING MANUAL
Models: CF44R4.CONVERTIBLE, CF44R3, CF34R4, CF27R2, CF23R2
WARNING
This fountain needs to be serviced after every 2000 hours of use to comply with the
scheduled maintenance outlined in the Limited Lifetime Warranty of the User
Manual. Failure to adhere to the scheduled maintenance plan may void the (2) year
motor warranty should it be damaged due to failure of other components that have
been worn through use.
General Information
Side effects from lack of servicing are:
•
•
The drive shaft bearing assembly (located in the removable basin bowl) seizes. This can
cause the motor to burn out while trying to turn against an object that is not moving.
The seals (located in the removable bowl) fail allowing chocolate to leak into the motor
compartment and cause the motor and other components to fail.
In addition to the above mentioned service schedule, there are a few safeguards that can be
implemented to reduce the risk of problems and test whether the machine requires servicing:
•
•
•
Never wash the removable bowl in the dishwasher. The steam and hot water can cause
premature failure of the seals and rusting of the bearings. Always wash the bowl in the sink
and do not submerge.
Each time you clean the fountain, remove the bowl and try turning the drive shaft by hand.
This should move freely, if it does not then the machine needs to be serviced.
While the bowl is off look on the underside of the bowl and into the motor compartment for
any signs of leaking chocolate (this can resemble thick black grease). If there is any evidence
of chocolate leakage stop using the machine immediately and have it serviced.
Any machine that is returned with a seized drive shaft bearing assembly will
be deemed to have voided the motor warranty.
Version 1.0 – 5.15.2012
The Legend of Sephra
Woven among the threads of ancient Aztec legend lies the story
of Sephra, an enchanting goddess whose beauty could be
described only as the richness of the dark earth combined with
the luster and glow of pure gold. Her voice was softer than the
most delicate flower, and her presence carried the aroma of
sweet cocoa. It was Sephra who gave the ancient Aztecs the
precious gift of the cocoa tree.
The legend reveals that the spirit of Sephra nourished the cocoa
trees and lived within the priceless beans they produced. The
Aztec kings named the cocoa tree “Theobroma Cacao,” meaning
“food of the gods.” So valuable were cocoa beans that they were
used to pay tribute to royalty and were given as sacred offerings
to the gods.
Montezuma, the ruler of the wealthy Aztec Empire, was so
enchanted by Sephra that he commissioned an elite force of
skilled artisans and master craftsmen to construct a temple in
her honor. As a special offering to the goddess, Montezuma built
a magnificent fountain in the highest room of the temple and
filled it with glistening spring water, which flowed from beneath
its walls. He then surrounded the fountain with a splendid array
of the most perfect cocoa beans, in hopes that Sephra would
continue to bless the people with the unique and valuable crop.
So pleased was Sephra with Montezuma's gift that she came to him
in a dream and told him that her spirit would always live in the
fountain he had given her. Moments later, Montezuma awoke to
the sweet smell of cocoa lingering in the air. The aroma led him to
the upper room of the temple where Sephra's fountain stood. To
his astonishment, the fountain no longer flowed with water, but
with the richest, purest chocolate . . . this was truly a gift from
the gods . . .
For centuries, Sephra's fountain remained hidden beneath the
ruins of the ancient Aztec temple, waiting to be discovered. At
long last it was, and with it was unveiled the secret of the pure,
rich chocolate once coveted by gods and kings . . .
© Sephra L.P. 2003
Dear Sephra Customer:
Thank you for choosing a Sephra Chocolate Fountain for your business. Our fountains
have been engineered to a high standard of quality and will provide many years of
trouble-free service. Please read through this manual, which will walk you through
proper setup, operation, and cleanup of your fountain. If you have any questions after
reviewing these instructions, please call our Customer Service Department and a trained
representative will be more than happy to assist you.
We encourage you to use Sephra Fondue Chocolate and Chocolate Melts, available in
Dark, Milk, and White varieties. This specialty fondue chocolate is formulated to flow
perfectly through the fountain every time without the mess and hassle of mixing in oil
that is required with most other chocolate. Adding oil not only dilutes the taste of
chocolate, but it also makes it runny and diminishes its aroma. With Sephra Fondue
Chocolate, simply melt the chocolate chips in the fountain basin, microwave, or
chocolate melter and it is ready to use! Remember, if you are serving only the finest
fondue chocolate, your customers will taste the difference! You can order Sephra Fondue
Chocolate by calling us toll-free with the USA at (877) 617-8803 or in Europe on
+44(0)1592-656737 or by visiting our website at www.sephra.com or
www.sephraeurope.com
Our mission is to help you make your Sephra Chocolate Fountain a very profitable
aspect of your business and look forward to assisting you. Thank you for choosing
Sephra!
Sincerely,
The Sephra Team
- IMPORTANT For your protection, please read all instructions, set up and
operate your fountain PRIOR TO YOUR FIRST EVENT as
damage may have occurred during shipping. Doing so will help
prevent potential complications during your event. Sephra
Customer Service representatives are available to assist you
Monday–Friday, 7am–4pm PST within the US office and
Monday–Thursday, 9am–5.30pm (Friday 9am-3.30pm) GMT in
our European office.
WASH BASIN AND ALL TIER SET COMPONENTS PRIOR
TO USE. DO NOT SUBMERGE THE BASE UNIT OR THE
REMOVABLE BOWL IN WATER.
2
IMPORTANT SAFEGUARDS 1. READ ALL INSTRUCTIONS BEFORE USING THIS FOUNTAIN.
2. When the fountain basin (bowl) is removed, the top of the fountain base can be
extremely hot. AVOID ANY CONTACT WITH THE TOP OF THE FOUNTAIN BASE WHEN
IT IS EXPOSED. Heating element is located directly beneath the removable basin
(bowl).
3. Avoid all other surfaces that have become hot during use.
4. To protect against electrical shock and damage to the fountain, do not put the
fountain base in water or other liquids. Never allow liquid, dust or chocolate to enter
the fountain base through the base screen, vent holes, or other openings.
5. When the basin is removed, take extra caution to keep liquid or other objects from
entering into the exposed opening at the top of the fountain base.
6. Avoid contact with moving parts, such as the auger in the cylinder or the square pin
in the center of the basin.
7. Close supervision is necessary when the fountain is used near children.
8. Do not operate the fountain if you observe damage to the electrical cord or plug or if
the base of the fountain has been dropped or damaged in any manner. The fountain
must be returned to Sephra or a designated repair facility for examination and
repair.
9. Always unplug the fountain from the electrical outlet when it is not in use, before
putting on or taking off parts, and before cleaning.
10. Do not allow the electrical cord to come into contact with hot surfaces. An extension
cord may be used if necessary. Care should be taken to position the electrical cord so
that it does not create a hazard by hanging over a table or counter edge in such a
way where it might be tripped on or pulled by those around the fountain.
11. Never place any object, especially your fingers, inside the central cylinder while the
fountain is in use. Doing so may cause severe injury to persons or damage to the
fountain itself.
12. The use of accessory attachments, other than those made available specifically for
use with this fountain, is not recommended by the manufacturer, may cause injury,
and may void your product warranty.
13. Extreme caution must be used when moving a fountain or fountain components
containing hot liquid.
14. Use of the fountain outdoors is not recommended unless a Sephra manufactured
wind guard is used.
15. Do not use this fountain for other than its intended use.
16. The fountain basin must be level to operate properly.
17. Observe and follow customary sanitation guidelines when using this machine.
3
TABLE OF CONTENTS
Fountain Components ............................................................................................................... 5 Commercial Fountain Illustrations ............................................................................................ 6 Fountain Assembly .................................................................................................................... 7 Chocolate Preparation ............................................................................................................... 9 Melting Temperatures ........................................................................................................... 9 Starting the Fountain ............................................................................................................... 10 Adding Additional Chocolate to the Fountain .................................................................... 10 Chocolate Operating Temperatures ..................................................................................... 11 Cleaning the Fountain ............................................................................................................. 11 Helpful Tips............................................................................................................................. 13 Fountain Specifications ........................................................................................................... 14 Troubleshooting ...................................................................................................................... 15
Chocolate Fountain Maintenance……………………………………………………………17
Frequently Asked Questions ................................................................................................... 18 Health and Sanitation Guidelines ............................................................................................ 19 Limited Lifetime Warranty ..................................................................................................... 21 Appendices:
I-The Sephra System: Preparing You to Succeed in the Chocolate Fountain
Rental Business
II-Sephra Maintenance Service
Sephra Chocolate Fountains
This manual covers the use of the following commercial chocolate fountain
models:
CF
CF
CF
CF
CF
44R4.Convertible—Sephra
44R3 - Sephra
34R4—Montezuma
27R2—Aztec
23R2—Cortez
4
SAVE THESE DEFINITIONS Fountain Components
1. Crown—Fits on top of the cylinder and sits on top of the stabilizer. On Aztec and
Cortez fountains, this is attached to the first tier (2a).
2. Tiers—Slide down the cylinder to rest into place. Tiers slope downward to create the
various fondue “curtain” levels.
a.) First Tier (Top)—Attached to the crown on Aztec and Cortez models.
b.) Second Tier
c.) Third Tier (Bottom on Montezuma, Aztec, and Cortez models)
d.) Fourth Tier (Bottom on Sephra model)
e.) Fifth Tier (Bottom on Sephra Convertible model)
3. Cylinder—Rests inside sleeve located in the center of the basin.
a.) CF44 Cylinder Extension
4. Auger—Sits inside the cylinder and carries fondue to the top of the fountain,
creating a constant flow of fondue from the top of the crown down to the basin.
a.) CF44 Auger Extension
b.) Auger knob
5. Stabilizer (Optional)— Black plastic piece with a slit in one side that fits over the
auger knob and rests inside the top of the cylinder under the crown. Helps keep the
auger centered in the cylinder, reducing noise.
6. Cylinder Sleeve—Fixed onto fountain basin; supports cylinder.
7. Removable Basin—Holds the fondue. Twists off for easy cleanup. The basin is
directly over the internal heating element. Also referred to as the bowl.
8.
Fountain Base - Surrounds the electrical components, including the motor. The
vent holes allow hot air produced by the motor and heating element to escape,
cooling the electrical components. Vent holes should never be covered during
use.
9. PREHEAT/OFF/START Toggle Switch—Activates power to the fountain. PREHEAT
turns on the heating element only; START turns on both the heating element and the
motor, causing the auger to turn and the fondue to flow; OFF shuts off both the heat
and the motor.
10. Temperature Dial—Allows you to select appropriate heat setting (1-10) for fondue.
11. Fuse Housing—Encases the fuse that protects the motor from power surges.
12. Leveling Feet (3)—Screw into bottom of fountain base. These may be loosened or
tightened to raise or lower a particular side of the fountain for leveling.
13. Decorative Legs—Fixed to sides of fountain base for enhanced visual presentation.
14. Base Screen—Protects fountain’s internal components and allows air flow. Unscrews
for access into base for maintenance purposes.
5
Commercial Fountain Illustrations
6
34/44” MONTEZUMA/SEPHRA R4 CONVERTIBLE FOUNTAIN
FOUNTAIN ASSEMBLY
1. Before using the fountain, wash basin and other removable components with warm,
soapy water and dry thoroughly. The basin bowl should be hand washed and
not be submerged in liquid or put in a dishwasher. All other removable
components are dishwasher-safe. Do not allow water to enter the fountain base
housing through the vent holes, base screen, or other openings as this will
damage the electrical components.
2. Make sure fountain basin is secured tightly onto fountain base. Turn clockwise to
tighten; do not over-tighten.
3. Place the fountain base on a sturdy, level surface. The fountain MUST be level in
order for the chocolate to curtain properly. Rotate the adjustable leveling feet up or
down until all sides are even. Assess the level of the fountain by placing a torpedo
level on the basin rim in several different places if necessary.
4. To meet ETL Sanitation Guidelines, the included adjustable feet extensions (CF44) or
adjustable feet covers (CF34/27/23) must be assembled. Please follow the steps
below:
a. CF44
i. Turn the fountain base over so that the screen covering the internal
components of the fountain is facing up. Unscrew the 3 adjustable
feet. Screw in the enclosed non-adjustable feet extensions. Screw the
fountain feet into the non-adjustable feet extensions so that they are
secure and no screw threads are showing.
b. CF34/27/23
7
i. Turn the fountain base over so that the screen covering the internal
components of the fountain is facing up. Unscrew the 3 adjustable
feet. Place one adjustable foot cover on the bolt of the foot so that it
covers the threads of the bolt. Screw the foot back into the fountain
base all the way so that no threads of the foot bolt are exposed.
Repeat steps 3 and 4 for the remaining 2 feet.
5. Position the cylinder to fit inside the stainless steel sleeve located in the basin so that
the cylinder stands in place. The welded button on the cylinder should fit inside the
slotted groove on the sleeve. Press down on the cylinder to ensure that it is
firmly placed.
6. For all fountains other than the convertible 44”, slide the largest tier over the
cylinder until it stops in position over the bottom step on the cylinder wall. Position
the remaining tiers in the same way, working from largest to smallest. All tiers
should slope downward. On Aztec and Cortez fountains, the top tier is attached to
the crown and will be positioned in step 7. For the Convertible 44” Fountain:
a.
Remove the largest cylinder piece from the tierset case and insert it into the sleeve
of the basin bowl. The two notches on the rim of the cylinder should be at the top.
b.
Begin placing the first two tiers on the cylinder starting with the largest tier first
and then the second largest tier. Make sure the dome shape of the tier is facing
down.
c.
Place the cylinder extension on the top of the cylinder (widest part goes first) and
twist it until it locks in place.
d.
Place the remaining three tiers on the cylinder starting from largest to smallest.
e.
Auger: The auger has 3 parts: large section, small section and knob. Reverse
thread (right to loosen, left to tighten) the knob on the small section of the
auger. If the knob is too tight to use your hand you may use a crescent wrench to
remove it. Attach the small section of the auger (with the knob) to the large
section of the auger. Turning to the right to loosen and left to tighten. Make sure
the auger sections are threaded firmly and the auger flights match up between the
two sections.
7. Place the optional stabilizer over the auger knob. Holding the auger by its knob,
lower it into the cylinder. Fit the auger over the square pin in the center of the basin.
The lip of the stabilizer will rest on the top of the cylinder. Turn the auger clockwise
to be sure it is securely in place. You should feel resistance when the auger is
properly seated. If melting chocolate in the basin, wait until the chocolate is
completely melted before inserting the auger into the cylinder.
8. Fit the crown on top of the cylinder. The widest part of the crown should be at the
top.
9. Plug the fountain in and move the toggle switch to PREHEAT. Turn the temperature
dial to 8 and allow the basin to preheat for 5 minutes. Once basin is preheated, see
“CHOCOLATE PREPARATION” for melting temperatures and instructions.
8
*** All tier set components should be at room temperature before adding melted
chocolate to the fountain. Chocolate will harden if it comes into contact with cold metal
and can cause the auger to bind. ***
CHOCOLATE PREPARATION
We strongly encourage you to use Sephra Fondue Chocolate or Chocolate Melts,
available in Dark, Milk, and White varieties. Sephra chocolate is specially formulated
with the proper viscosity to flow perfectly through the fountain every time. Our unique
fondue chocolate is exquisite in taste and aroma and your guests and clients are sure
to be delighted.
Before using the chocolate, store it in a cool, dry place. Do not freeze or refrigerate it
as moisture affects the chocolate’s consistency.
Melt chocolate directly in the fountain basin, in a chocolate melter, or in its
microwavable bags according to the instructions on the bags. WHEN MICROWAVING
CHOCOLATE, ALWAYS USE HALF-POWER TO PREVENT SCORCHING.
Melting chocolate directly in the fountain basin takes approximately 35–60 minutes. Add
chocolate 1-2 pounds at a time to expedite the melting process. Stir chocolate every 2-3
minutes, scraping it from the basin with a spatula to prevent scorching. Milk and White
chocolate are more susceptible to scorching so be sure to stir more frequently
(every 1-2 minutes) and use appropriate temperature settings.
Melting Chocolate in Fountain Basin—Sephra and Montezuma
Chocolate
(16 lbs)
(7.25Kg)
Dark
Heat
Setting
Approx. Melting
Time (mins)
8
45
Milk
7
60
White
7
60
Melting Chocolate in Fountain Basin—Aztec and Cortez
Chocolate
(6-10 lbs)
(2.7-5.5Kg
Dark
Heat
Setting
Approx. Melting
Time (mins)
8
35
Milk
7
45
White
7
45
*CAUTION: The heat setting should never be higher than 7 when melting White
chocolate. Overheating White or Milk chocolate causes it to thicken or become clumpy
and it will not flow properly. If this happens, see “TROUBLESHOOTING” item #2.
9
STARTING THE FOUNTAIN
BEFORE STARTING THE FOUNTAIN:
1. Ensure that the fountain is on a sturdy, LEVEL surface.
2. The fountain itself must be level in order to operate and curtain properly. Please
see “FOUNTAIN ASSEMBLY” for instructions on leveling the fountain.
3. Check to see that the fountain basin (bowl) is securely tightened.
4. Ensure that the fountain vent holes and the bottom of the base housing are not
covered. These areas allow heat to escape from the motor and heating element
during use. Obstruction of the air flow will cause damage to the motor and
internal electrical components.
5. Fill the basin with chocolate according to the “CHOCOLATE PREPARATION”
instructions and “Recommended Chocolate (or Fondue) Amounts.”
ONCE THE CHOCOLATE IS MELTED:
6. Place the auger with the stabilizer into the cylinder and turn it clockwise to check
that it is locked in place over the center square drive shaft. Place the crown on
top of the cylinder.
7. Press the toggle switch to START. The auger will turn and carry the chocolate up
through the cylinder, causing it to flow over the crown and tiers and back into the
basin. As the cylinder fills with chocolate, there may be a brief knocking noise
from the auger spinning against the cylinder. This noise will go away quickly as
the auger is coated with the chocolate.
Recommended Chocolate (or Fondue) Amounts
Fountain
Model
Sephra
CF 44
Convertible
Sephra
(CF 44)
Montezuma
(CF 34)
Aztec
(CF 27)
Cortez
(CF 23)
Guests
Served
Min Choc.
(lbs / Kg)
Min
Fondue
(qts / Ltrs)
Max
Choc.
(lbs / Kg)
Max
Fondue
(qts / Kg)
Suggested
Amt. to
Begin
Event
(lbs / Kg)
Suggested
Amt. to
Begin
Event
(qts / Kg)
100+
14 / 6.4
6 / 5.6
20 / 9.1
8.75 / 8.2
16 / 7.2
7 / 6.6
100+
14 / 6.4
6 / 5.6
20 / 9.1
8.75 / 8.2
16 / 7.2
7 / 6.6
100+
12 / 5.5
5.25 / 4.9
20 / 9.1
8.75 / 8.2
16 / 7.2
7 / 6.6
<100
6 / 2.7
3.5 / 3.3
10 / 4.5
5 / 4.7
10 / 4.5
4.5 / 4.2
<100
5 / 2.3
2.5 / 2.3
7 / 3.2
4.5 / 4.2
9 / 4.0
3.75 / 3.5
Adding Additional Chocolate to the Fountain
Twenty pounds / 9.1Kg of chocolate will serve approximately 200 people. Additional
chocolate can be added using the following methods:
ADDING CHOCOLATE CHIPS:
Pour chips directly on top of the fountain crown or around the perimeter of the bowl,
approx. 1 cup at a time. Allow the chips to become melted before adding more.
10
ADDING MELTED CHOCOLATE:
To add a large amount of chocolate, melt it prior to adding it to the basin. You can melt
it in its microwavable bags or in a chocolate melter.
Chocolate Operating Temperatures
Chocolate
Heat Setting
Approx. Chocolate
Temperature (°F /°C )
Dark
6
115 / 46 - 125 / 51
Milk
6
115 / 46 - 125 / 51
White
5
105 / 40 - 115 / 46
Chocolate temperature may be affected by the addition of chocolate or by environmental
factors, such as operating the fountain in a cold area. In such conditions the fountain
temperature may need to be adjusted accordingly.
Generally, if White or Milk chocolate becomes too thick, decrease the temperature. If
Dark chocolate becomes too thick, increase the temperature. Scrape sitting chocolate
from the bottom of the basin and stir frequently throughout event.
CLEANING THE FOUNTAIN
RECOMMENDED CLEANING SUPPLIES:
-­‐‑
-­‐‑
-­‐‑
-­‐‑
-­‐‑
-­‐‑
Food handler gloves
Spatula(s)
Dish soap
Small brush or toothbrush
Large sponge (grout sponge
recommended)
-­‐‑
-­‐‑
-­‐‑
-­‐‑
Large container or sturdy plastic
bag(s) for leftover chocolate
Large plastic bags for tier set parts
Paper towels
Soft cloth
Glass cleaner
Before cleaning:
Turn the toggle switch to OFF. Always unplug the power cord from the
electrical outlet before cleaning the fountain. Never permit the electrical cord to
come into contact with water.
Do not use abrasive scouring pads or powders to clean the stainless steel basin or
other components. Doing so will mar the finish.
Cleaning Your Sephra Chocolate Fountain:
1. Wearing food handler gloves, scrape excess chocolate from the crown and
stabilizer with a spatula. Remove crown and stabilizer and place them directly
in the sink.
2. Pull the auger out of the cylinder by its knob, scraping the excess chocolate
off with a spatula or gloved hand as you go so that it falls back into the
cylinder. Move the auger to the sink.
3. Use a spatula to scrape excess chocolate from the tiers. Remove the tiers and
cylinder and place them in the sink.
11
4. Twist off the removable basin and pour leftover chocolate into a bag-lined
container for easy disposal. Scrape the remaining chocolate out with a spatula
and move basin to sink. Never pour chocolate directly down the drain.
Chocolate can harden in the pipes and damage the drain system.
When cleaning up after an off-site event, place fountain parts in plastic bags
and return them to their storage cases until they can be properly cleaned.
5. The basin should NOT be placed in the dishwasher but should be
washed by hand. The extreme heat of the dishwasher will potentially
damage the seals and bearing grease. The bottom of the basin holding
the seals and bearings should also NOT be submerged in liquid. All
other removable fountain parts are dishwasher-safe. They may also be handwashed with warm, soapy water and a large sponge. Use degreasing dish
soap when washing components in the sink. Make sure the chocolate is
broken up by warm, soapy water before it goes down the drain.
6. Carefully clean around cylinder sleeve and square pin in basin. If necessary,
use a soft toothbrush to remove all chocolate.
7. Once tier set components are clean and dry, return them to your Sephra Tier
Set or Catering Case for transport.
8. Once basin is thoroughly cleaned and dried, twist it back onto fountain base.
9. Spray the outside of the fountain base with glass cleaner and polish with a
soft cloth. Return base to your Sephra Base Case for transport.
Proper cleaning after each use will keep the fountain in excellent working condition
for years of continued use and enjoyment. Always store fountain components in their
cases to help protect them from damage or loss.
(THIS PORTION OF THE PAGE LEFT INTENTIONALLY BLANK)
12
HELPFUL TIPS
1. Always provide each guest with a plate and skewers. (Guests should use a
separate skewer for each food item). Wooden, Bamboo and Plastic forked
skewers may be ordered online at www.sephra.com or www.sephraeurope.com.
2. It is also good to have a generous supply of napkins available.
3. Guests should never “double dip,” placing a food item that has been bitten back
into the fondue flow. Food items should only be dipped in the fondue once.
4. Cut all dipping items into bite-size pieces so they can easily be placed on
skewers.
5. Other fondues such as cheese, caramel, and barbeque sauce have a different
consistency from chocolate and may flow in a different manner than Sephra
Fondue Chocolate does. This is due to the inherent differences in the make-up of
various fondues.
6. Never allow water to come into contact with chocolate as it can thicken
and ruin the chocolate. This includes water-based flavorings and food
colorings. Use oil-based products instead.
7. Keep chocolate in a cool, dry place. Do not freeze or refrigerate it as moisture
may adversely affect the chocolate.
8. Always reduce the temperature setting from the melting temperature to the
operating temperature once the chocolate is completely melted in the basin.
Failure to do so may cause the chocolate to scorch.
9. Do not add more than the maximum amount of fondue to the fountain basin. If
too much fondue is added, it will overflow the basin when the fountain is turned
off.
10. Air is often trapped in the cylinder and the bottom exterior portion of the crown
when the fountain is initially turned on. This can cause uneven fondue flow. To
correct this, simply turn the fountain off, wait 15-30 seconds to allow the air to
escape, and turn it on again. Repeat until flow improves. If air pockets are
present at the base of the crown, take a rubber spatula and scrape around the
area to release the air.
11. If you are not using Sephra Fondue Chocolate, you will likely need to thin your
chocolate.
12. When cleaning up after an off-site event, place fountain parts in plastic bags and
return them to their storage cases until they can be properly cleaned.
13. Grout sponges (sold at hardware stores) work well for cleaning the fountain.
13
Fountain Specifications
FOUNTAIN
SPECS
Sephra
CF 44
Convertible
Sephra
CF 44
Total Fountain
Height
44”
(111.8 cm)
Chocolate
Capacity
Aztec
CF 27
Cortez
CF 23
44”
34”
(111.8 cm) (86.4 cm)
27”
(68.6 cm)
23”
(58.4 cm)
20 lbs
(9 kg)
20 lbs
(9 kg)
20 lbs
(9 kg)
10 lbs
(4.5 kg)
7 lbs
(3.2 kg)
Total Fountain
Weight
63 lbs
(28.6 kg)
61 lbs
(27.7 kg)
54 lbs
(24.5 kg)
29 lbs
(13.18 kg)
25 lbs
(11.4 kg)
Tier Set
Weight
24 lbs
(10.9 kg)
22 lbs
(10 kg)
15 lbs
(6.82 kg)
7 lbs
(3.18 kg)
5 lbs
(2.27 kg)
Base Weight
39 lbs
(17.7 kg)
39 lbs
(17.7 kg)
39 lbs
(17.7)
)
22 lbs
(10 kg)
20 lbs
(9.1 kg)
•
•
•
•
•
•
•
•
•
Precision-crafted, food-grade
stainless steel
Quick Set Tier System –
assembles in seconds
Direct Drive Motor = No Belts
ETL Electrical Certification
ETL marked to NSF sanitation
standards
Heavy duty transport cases
Auger-driven
Heated basin to melt chocolate
quickly and evenly
Extra-wide basin to minimize
drips
Montezuma
CF 34
•
•
•
•
14
Removable basin bowl for easy
cleanup
Dishwasher-safe tier set
assembly
Power Usage (120 V): 9 amps
for Sephra and Montezuma;
6 amps for Aztec, 4 amps for
Cortez
Power Usage (240 V): 5 amps
for Sephra and Montezuma;
3 amps for Aztec, 2 amps for
Cortez
TROUBLESHOOTING
1. Fondue does not curtain properly:
a. Fountain is not level: The base of the fountain must be level in order for fondue to
curtain properly. If the fondue is flowing heavily on one side, raise that side of the
fountain using the adjustable leveling feet until the fondue flows evenly.
b. Air bubbles: Air is often trapped inside the cylinder when the fountain is initially
turned on or if the fondue level in the basin becomes too low. This causes gaps in
the fondue curtain. To resolve this, simply turn the fountain off, allow it to sit for 1530 seconds, and turn it back on. If when turning the fountain on you see the bottom
of the cylinder, additional fondue needs to be added. Repeat this procedure until the
fountain is flowing at full capacity.
c. Not enough fondue: Refer to the “RECOMMENDED CHOCOLATE (OR FONDUE) AMOUNTS”
table to ensure that you are meeting the minimum capacity requirement.
d. Chocolate is too thick: Chocolate will not flow correctly if it is at the wrong
temperature. Generally, for Dark chocolate, the temperature should be increased.
For White and Milk chocolate, the temperature should be decreased. Please see
“CHOCOLATE OPERATING TEMPERATURES” for appropriate heat settings.
e. Food blocking fondue flow: Turn the motor off and use a spatula to check for food
items that may have become lodged between the bottom of the cylinder sleeve and
the basin.
f. Small food particles in the fondue: Small pieces of food flowing in the fondue may
cause gapping as the pieces flow over the tiers. Turn the motor off and try to
remove the food with a spatula or strainer.
2. Chocolate is thick and clumpy: When chocolate is overheated or scorched, it becomes
thick and clumpy. White and Milk chocolate are especially susceptible to overheating. If
this occurs, stir small amounts of vegetable oil or cocoa butter into the chocolate until it
reaches the appropriate consistency. Chocolate may also be placed in a blender and
mixed with the thinning agent. Consult the “CHOCOLATE OPERATING TEMPERATURES” to
ensure you are using the appropriate heat setting. To avoid scorching, stir the chocolate
often with a spatula, scraping it from the bottom of the basin as you stir. Chocolate will
also become clumpy if it has come into contact with water.
3. The fountain will not heat properly:
a. Electrical problem: Make sure that the fountain is plugged into a working electrical
outlet and that the switch is in the ON or PREHEAT position. If you have another
appliance plugged into the same outlet, the fountain may not be receiving enough
electricity.
b. Damaged thermostat: Move the temperature dial gradually from 1-10. Listen
closely at the base of the fountain to hear a “click” when raising the temperature.
If you hear a click, the thermostat is functional and the problem may be a wiring
issue. If you do not hear a click, please call Customer Service for further
assistance.
c.
Loose wiring: Unplug the fountain, turn it over, and remove the base screen.
Check to see that all of the wires and contacts are firmly in place. Important:
Before touching any wires, discharge the electricity from the fountain to
avoid electric shock. Do this by switching the fountain from START to OFF
several times once the fountain is unplugged. If there are any loose contacts for
15
which the original position can be easily determined, reattach them. Please call
Customer Service for further assistance.
4. The fountain will not turn on:
a. Removable basin loose: There is a safety pin that will not engage properly until the
basin bowl is firmly screwed down. It is located on the top rim of the base unit
under the basin (bowl).
b. Bad electrical connection: Power may have been interrupted by an electrical breaker
being tripped. Fountains with a 120V power supply require a dedicated 10-amp
breaker to provide the fountain with an ample supply of power. These models will
draw 4–9 amps when the motor and heat are on. The 240V fountains draw 2-5
amps total and require a 5-amp breaker.
c. Fuse has blown: The fuse can be replaced from the fountain exterior by twisting the
fuse cap off (flathead screwdriver or coin may be needed), exchanging the fuse,
and repositioning the fuse cap. For fuse specifications see ELECTRICAL FUSE
REPLACEMENT.
5. The fountain makes a knocking noise:
a. If knocking is coming from the cylinder: When the fountain starts up, the auger may
knock against the cylinder momentarily until the chocolate has coated the inside
cylinder walls and auger. If knocking continues, make sure the stabilizer is
correctly positioned at the top of the cylinder around the auger knob so the auger
is held in the center of the cylinder. Make sure the auger is completely settled on
the square pin in the basin. Also check to see that the cylinder is resting firmly in
the sleeve.
b. If knocking is coming from the base: Fountain parts may be cold. If the cylinder was
cold when the fountain was turned on, chocolate may have hardened inside the
cylinder, causing the auger to bind and not turn properly. Use a blow dryer or heat
gun to warm the outside of the cylinder and melt the chocolate inside the cylinder
before restarting the fountain.
For further troubleshooting questions or concerns, please contact Sephra’s Customer Service
Center in the USA at (858) 675-3088 during regular business hours (Monday-Friday, 7AM4PM PST). Or at our European Service Centre at +44(0)1592-656737 (Monday-Thursday
9AM-5.30PM GMT and Friday 9AM-3.30PM GMT.)
16
IMPORTANT !! Chocolate Fountain Maintenance
SCHEDULED OPERATOR MAINTENANCE: Your Sephra chocolate fountain is made of the
highest quality components, but like all machines with moving parts and electrical
components it must be serviced on a regular basis in order to continue functioning properly.
The service intervals will vary depending on the amount of time the fountain has been in
operation. Those venues which operate the fountain for several hours at a time will be
required to service their fountains much more often than those who use it for events where
it may operate for 2 to 4 hours at a time on an intermittent basis.
Scheduled Operator Maintenance, as defined in the Warranty Agreement, requires that
your Sephra Chocolate Fountain be serviced after every 2000 hours of operation. Some
parts of the fountain are subject to wear and tear and are not covered by the Warranty,
such as the seals, bearings, basin shaft and misc. other parts. These parts become worn
with continued use and must be replaced. Failure to replace these parts and perform this
service on a timely basis as recommended could result in failure of the motor, voiding its
two year limited warranty.
SEPHRA MAINTENANCE SERVICE: To assist our customers in properly maintaining their
Sephra Chocolate Fountain we offer the Sephra Maintenance Service which is outlined in
detail in Appendix II which is in the rear of the Operating Manual. We highly recommend
you take advantage of this service to keep your chocolate fountain investment in top
working condition.
ELECTRICAL FUSE REPLACEMENT: Occasionally the electrical fuse will burn out and must
be replaced. The 120 V and the 240 V models require different fuses. The 120 V models
require the following fuses: The CF44R4 Convertible, CF44R3-Sephra model(s) and the
CF34R4-Montezuma model require a 15-amp straight fuse or 10-amp slow blow fuse, 1 1/4”
in length. The CF27R2-Aztec model and the CF23R2-Cortez model require a 10-ampstraight
fuse.
For 240 V units the following fuses are required:
Sephra and Montezuma Models: 8 amp fuse
Aztec and Cortez Models: 5 amp fuse
17
FREQUENTLY ASKED QUESTIONS
1. Q: Are the fountain components dishwasher-safe?
A: Yes, all removable fountain components may be washed in a dishwasher except the
removable basin (bowl).
2. Q: What heat setting should the fountain be set to for the different types of
chocolate?
A: Please see the “CHOCOLATE OPERATING TEMPERATURES” table.
3. Q: Can leftover chocolate be reused?
A: Yes, but for sanitation reasons it is not recommended.
4. Q: Can Sephra Fondue Chocolate be ordered online?
A: Yes! Please visit us online at www.sephra.com for simple online ordering of chocolate
and accessories.
5. Q: Can I use chocolate other than Sephra Fondue Chocolate in the fountain?
A: Yes, other chocolate may be used, but it will most likely need to be thinned to the
correct consistency to flow through the fountain.
6. Q: What are the power requirements for the fountain?
A: A dedicated 10-amp outlet is required for all 120V fountains. Fountains running on a
240V power supply require a dedicated 5-amp outlet.
7. Q: Can I color my chocolate?
A: Yes! You can purchase oil-based colorings at www.sephra.com. Never use waterbased products with your chocolate.
8. Q: Does the Sephra fountain temper chocolate?
A: No, but the chocolate itself can be tempered using standard tempering procedures.
9. Q: Can fondues other than chocolate run through the fountain?
A: Absolutely! Any fondue that is the appropriate consistency can run through the
fountain. This includes caramel, cheese, barbeque sauce, and more. Use a thinning
agent consistent with the fondue’s flavor. Visit www.sephra.com for recipe ideas.
10. Q: What do I do if the fondue is not curtaining completely over the fountain
tiers?
A: Please see “TROUBLESHOOTING” item #1.
11. Q: How do I store my Sephra chocolate?
A: Chocolate should be stored in a cool, dry place. Do not freeze or refrigerate chocolate
as condensation may alter the chocolate’s consistency.
12. Q: How much chocolate does the fountain hold?
A: Please see the “RECOMMENDED CHOCOLATE (OR FONDUE) AMOUNTS.”
13. Q: The chocolate is purchased in a 20-lb case. How many people will that feed?
A: Twenty pounds of chocolate will feed approximately 200 people.
14. Q: Can I refill the fountain with chocolate chips while it is running?
A: Depending on how much chocolate you are adding, it may need to be pre-melted.
Please see “ADDING ADDITIONAL CHOCOLATE TO THE FOUNTAIN.”
15. Q: Does the fountain need to be serviced regularly?
A: Yes. Please see “MAINTENANCE.”
16. Q: Where do I go for replacement parts?
A: Please call Sephra USA at (858) 675-3088 or Sephra Europe +44(0)1592-656737 for
18
replacement parts. All replacement parts can be ordered directly from Sephra or
authorized Distributors. Some standard parts are available at local hardware or
electronic stores.
HEALTH AND SANITATION GUIDELINES
Sephra is committed to helping its customers provide the public with a healthy and sanitary
environment in which to enjoy the Sephra Chocolate Fountain at their special events.
Sephra encourages its customers to comply with the following recommended Health and
Sanitation Guidelines:
1. Sanitary Use of the Chocolate Fountain: A healthy and sanitary environment must be
ensured with each use of the chocolate fountain. A trained attendant should accompany the
chocolate fountain at every event. The attendant’s responsibility is to operate the fountain
and ensure that each guest at the event follows the proper sanitary procedures below:
a. Everyone involved in the handling and preparation of food items should be Food
Handler Certified by the local health agency. The attendant must be Food Handler
Certified.
b. The attendant should serve each guest by dipping the requested food item into the
flowing chocolate and then serving the item to the guest on a plate.
c. A separate skewer is to be used with each food item.
d. Food items should never be dipped in the chocolate after coming into contact with a
guest’s hand or mouth.
e. Guests should never touch the chocolate with their hands, etc.
f. Guests should never introduce anything into the chocolate other than that which has
been provided by the caterer.
g. Leftover chocolate remaining in the fountain at the end of each event should be
disposed of and not reused.
2. Cleanliness: Sephra Chocolate Fountain components are made of high quality, foodgrade stainless steel. Any components that come into contact with chocolate must be
cleaned thoroughly after every use. The tier set components (cylinder, tiers, crown, and
auger) are all dishwasher-safe and should first be washed in warm, soapy water to remove
all excess chocolate. The basin should be washed with warm, soapy water after each use,
with care to avoid getting water on or inside the fountain housing. It is also recommended
that a sanitizing agent be used after the fountain components have been washed.
19
THANK YOU
We appreciate your business and hope that you enjoy your Sephra Chocolate Fountain with
your customers for many years.
Should you have any questions or comments please contact us at the following offices:
For all customers located in South, Central and North America and Asia Pacific.
Please call (858) 675-3088 or email info@sephra.com
If you are located within Europe, the Middle East or Africa please contact us at our European
Office on +44(0)1592-656737 or email info@sephraeurope.com
We are here to assist you and to help you get the most enjoyment and success from your
Sephra Chocolate Fountain.
(THIS PORTION OF THE PAGE LEFT INTENTIONALLY BLANK)
20
LIMITED LIFETIME WARRANTY
Subject to the limitations below, Sephra, L.P. (“Sephra”) warrants that the Sephra Chocolate
Fountain (“Fountain”) you have purchased will be free from defects in materials and
workmanship under normal and proper use and service and if properly maintained, as
specified in the Operating Manual, will perform its intended function for as long as you, the
original purchaser, own the Fountain. If you are not completely satisfied with the quality of
the materials or the workmanship of the Fountain you receive you may return it UNUSED
within 10 days from the date you received the Fountain and we will provide a replacement
Fountain.
“Limited Lifetime” refers to the serviceable life of the Fountain. This is defined as the period
during which all components are available. Should the Fountain prove to be irreparable,
Sephra reserves the right to substitute an equivalent component if available or, if such
component is no longer manufactured or generally available, to retract the Lifetime
Warranty. Notwithstanding the foregoing, the warranty on the original motor is for two (2)
years from the date of purchase.
This Limited Lifetime Warranty DOES NOT extend to those parts of the Fountain that are
subject to wear and tear. Components which are generally subject to wear and tear and
which are not covered by this warranty may include but are not limited to: bearings, seals,
motor brushes, drive shaft, belt, fuse etc. Use for other than normal use is NOT covered
under this warranty. The Limited Warranty provided herein is specifically for the providing of
replacement components which have been determined to have been defective in materials
or workmanship and does not cover the costs of labor that may be associated with the
repair of the Fountain. You are responsible and shall pay for all shipping costs required to
obtain Warranty Service.
The Sephra Limited Lifetime Warranty is available only to the original purchaser, is not
transferable and is valid only in the United States of America and Canada.
The Sephra Limited Lifetime Warranty is void and of no force or effect if the Fountain
purchased has been tampered with, repaired, disassembled, changed, altered, or modified
by you or any other persons who have not been authorized in writing by Sephra to make
such repairs. Excluded from this warranty are damages or defects which resulted from:
Other than normal use, normal wear and tear, abuse, damage, accident, impact, misuse,
negligence, improper maintenance, non-performance of Scheduled Operator Maintenance as
specified below, or storage contamination and deterioration due to water or other liquids,
sand, insect infestation, or acts of God.
In order to ensure optimum performance of your Sephra Fountain it must be serviced by an
authorized service center after 2000 hours of operation.. This service schedule (the
“Scheduled Operator Maintenance”) should be followed every 2000 hours the fountain has
been in use. This scheduled maintenance service IS NOT covered under the
warranty and there is a charge associated with this service. The service will include
the replacement of those parts subject to normal wear and tear that are described above.
Failure to adhere to the scheduled maintenance plan may void the warranty on the motor
should it be damaged due to failure of the other components that have been worn through
use.
21
WARRANTY LIMITATIONS AND EXCLUSIONS
THE LIMITED LIFETIME WARRANTY REPLACES ALL OTHER WARRANTIES, EXPRESS OR
IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.
SEPHRA MAKES NO EXPRESS WARRANTIES BEYOND THOSE STATED HERE. SEPHRA
DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND
FITNESS FOR A PARTICULAR PURPOSE. THE SEPHRA LIMITED LIFETIME WARRANTY AND
ANY IMPLIED WARRANTIES THAT MAY EXIST UNDER STATE LAW APPLY ONLY TO THE
ORIGINAL PURCHASER OF THE SPECIFIC SEPHRA PRODUCT, AS IDENTIFIED BY SERIAL
NUMBER, AND LAST ONLY AS LONG AS SUCH PURCHASER CONTINUES TO OWN THE
FOUNTAIN.
SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES SO THIS
LIMITATION MAY NOT APPLY TO YOU. IF THESE LAWS APPLY, THEN ALL EXPRESS AND
IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD.
NO WARRANTIES APPLY AFTER THAT PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS
ON THE DURATION OF AN IMPLIED WARRANTY, SO THIS LIMITATION MAY NOT APPLY TO
YOU.
LIMITATIONS OF LIABILITY
SEPHRA’S RESPONSIBILITY UNDER THIS OR ANY OTHER WARRANTY, IMPLIED OR
EXPRESS, IS LIMITED TO THE REPAIR, REPLACEMENT, OR REFUND OF THE PRODUCT
PURCHASED, AS SET FORTH ABOVE. THESE REMEDIES ARE THE SOLE AND EXCLUSIVE
REMEDIES FOR ANY BREACH OF WARRANTY. YOU, THE PURCHASER, AGREE AND
ACKNOWLEDGE THAT SEPHRA HAS NO LIABILITY AND SHALL NOT BE RESPONSIBLE FOR
ANY DAMAGE YOU MAY INCUR FROM NON-RECEIPT OF THE FOUNTAIN DUE TO DELAYS IN
DELIVERY, PRODUCT FAILURE, FAILURE OF THE FOUNTAIN TO FUNCTION PROPERLY AT
ANY FUNCTION OR EVENT, THE DESIGN OF THE FOUNTAIN OR ITS CONSTRUCTION, OR
ANY OTHER CAUSE, WHETHER LIABILITY IS ASSERTED IN CONTRACT, TORT, OR
OTHERWISE. SEPHRA IS NOT RESPONSIBLE FOR INDIRECT, SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES OF ANY KIND RESULTING FROM ANY BREACH OF WARRANTY
OR UNDER ANY OTHER LEGAL THEORY INCLUDING, BUT NOT LIMITED TO, LOST PROFITS,
DOWNTIME, GOODWILL, OR DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND
PROPERTY.
HOW TO OBTAIN WARRANTY SERVICE
If any component of the Fountain proves to be defective during the warranty period
applicable to such component, contact our Customer Service Department to make
arrangements for warranty service and for the location of the nearest certified Sephra repair
service provider. Please be prepared to provide (1) your name, address, and telephone
number (2) Proof of Purchase (3) a description of the defect believed by you to be covered
by this Limited Warranty (4) Sephra Fountain model and serial number. To reach a
Customer Service Center, please call (858) 675-3088 (USA) or by email at:
www.info@sephra.com. Or +44 (0)1592-656737 (UK) or by emailing
info@sephraeurope.com.
After you have contacted our offices and discussed the nature of the claimed warranty
defect, Sephra may require you to return the Fountain to a specified authorized service
center for inspection and Warranty Service or may authorize you in writing to obtain service
from an authorized technician in your area. Sephra or its designated service center, in its
sole discretion, will determine after inspection, if the defect developed under normal and
22
proper use and the availability of coverage under this warranty. Provided the defect is
deemed to be under warranty, Sephra will, at its sole discretion, repair or replace the
defective component(s) and reserves the right to use reconditioned or refurbished
serviceable used parts which meet Sephra’s quality standards for warranty repairs. Repair,
replacement, or adjustment of the defective components shall be Sephra’s sole obligation
and the customer’s sole remedy hereunder. The Warranty Service provided will restore the
Fountain to normal operating condition and Sephra has no liability to update any Fountain
presented for Warranty Service with any internal or external design or modification which
Sephra had made to its fountains after the date you purchased the Fountain covered by this
warranty. You are responsible and shall pay for all shipping costs required to obtain
Warranty Service. You are responsible for ensuring that the Fountain is packaged and
shipped in such a way that it arrives to Sephra or the service center undamaged. You are
responsible for any damage incurred in shipping.
We strongly recommend packing your fountain in your Sephra Catering or Carrying Case
within an overage box for return shipping. If the Fountain is received in any packaging other
than the case in which you originally received the Fountain, Sephra reserves the right to
charge you for the price of a new case in which to ship the Fountain back to you so that the
Fountain will be protected during shipping.
This warranty is the complete and exclusive statement of warranty which Sephra, L.P.
agrees to provide with respect to the Fountain and it shall supersede all prior and
contemporaneous oral or written agreements, understandings, proposals and
communications pertaining to the subject matter hereof. Representations and warranties
made by any person, including dealers or distributors, which are inconsistent or in conflict
with the terms of this warranty, shall not be binding upon Sephra unless reduced to writing
and approved by an expressly authorized officer of Sephra.
Rev. 6/18/2012
23
INTERNATIONAL FIVE YEAR LIMITED WARRANTY
Subject to the limitations below, Sephra, L.P. (“Sephra”) warrants that the Sephra Chocolate
Fountain (“Fountain”) you have purchased will be free from defects in materials and
workmanship under normal and proper use and service and if properly maintained as
specified in the Operating Manual, will perform its intended function for a period of five (5)
years from the date of purchase. If you are not completely satisfied with the quality of the
materials or the workmanship of the Fountain you receive you may return it UNUSED within
10 days from the date you received the Fountain and we will provide a replacement
Fountain.
This limited warranty DOES NOT extend to those parts of the Fountain that are subject to
wear and tear. Components which are generally subject to wear and tear and which are not
covered by this warranty may include but are not limited to: bearings, seals, motor brushes,
drive shaft, belt, fuse etc. The fountain motor is limited to a two (2) year warranty. This
limited warranty applies only to the original purchaser and is not transferable. Use for other
than normal use is NOT covered under this warranty. The Limited Warranty provided herein
is specifically for the providing of replacement components which have been determined to
have been defective in materials or workmanship during the five (5) year warranty period
and does not cover the costs of labor that may be associated with the repair of the Fountain.
Notwithstanding the foregoing, labor charges are covered for a period of one year if the
Fountain is serviced within the United Kingdom. Should a replacement component be
provided during the five (5) year warranty period, the warranty on the replacement
component will be in effect until the end of the initial five (5) year period. You are
responsible and shall pay for all shipping costs required to obtain Warranty Service.
This Warranty is void and of no force or effect if the Fountain purchased has been tampered
with, repaired, disassembled, changed, altered, or modified by you or any other persons
who have not been authorized in writing by Sephra to make such repairs. This Warranty is
also void if a voltage converter device is used. Excluded from this warranty are damages or
defects which resulted from: Other than normal and proper use, normal wear and tear,
abuse, damage, accident, impact, misuse, negligence, improper maintenance, nonperformance of Scheduled Operator Maintenance, as specified below or storage
contamination and deterioration due to water or other liquids, sand, insect infestation, or
acts of God.
In order to ensure optimum performance of your Sephra Fountain it must be serviced by an
authorized service center after 2000 hours of operation or one year from the date of
purchase, whichever is sooner. This service schedule (the “Scheduled Operator
Maintenance”) should be followed every 2000 hours the fountain has been in use. This
scheduled maintenance service IS NOT covered under the warranty and there is a
charge associated with this service. The service will include the replacement of those
parts subject to normal wear and tear that are described above. Failure to adhere to the
scheduled maintenance plan may void the warranty on the motor should it be damaged due
to failure of the other components that have been worn through use.
WARRANTY LIMITATIONS AND EXCLUSIONS
THIS LIMITED WARRANTY REPLACES ALL OTHER WARRANTIES, EXPRESS OR IMPLIED
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY,
NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. SEPHRA MAKES NO
EXPRESS WARRANTIES BEYOND THOSE STATED HERE. SEPHRA DISCLAIMS ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED
WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A
24
PARTICULAR PURPOSE. THE SEPHRA LIMITED WARRANTY AND ANY IMPLIED WARRANTIES
THAT MAY APPLY, EXTEND ONLY TO THE ORIGINAL PURCHASER OF THE SPECIFIC SEPHRA
PRODUCT, AS IDENTIFIED BY SERIAL NUMBER AND LAST ONLY AS LONG AS SUCH
PURCHASER CONTINUES TO OWN THE FOUNTAIN.
SOME COUNTRIES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES SO THIS
LIMITATION MAY NOT APPLY TO YOU. IF THESE LAWS APPLY, THEN ALL EXPRESS AND
IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD.
NO WARRANTIES APPLY AFTER THAT PERIOD. SOME COUNTRIES DO NOT ALLOW
LIMITATIONS ON THE DURATION OF AN IMPLIED WARRANTY, SO THIS LIMITATION MAY
NOT APPLY TO YOU.
LIMITATIONS OF LIABILITY
SEPHRA’S RESPONSIBILITY UNDER THIS OR ANY OTHER WARRANTY, IMPLIED OR
EXPRESS, IS LIMITED TO THE PROVIDING OF REPLACEMENT COMPONENTS FOR REPAIR OF
THE PRODUCT PURCHASED, AS SET FORTH ABOVE. THESE REMEDIES ARE THE SOLE AND
EXCLUSIVE REMEDIES FOR ANY BREACH OF WARRANTY. YOU, THE PURCHASER, AGREE
AND ACKNOWLEDGE THAT SEPHRA HAS NO LIABILITY AND SHALL NOT BE RESPONSIBLE
FOR ANY DAMAGE YOU MAY INCUR FROM NON-RECEIPT OF THE FOUNTAIN DUE TO DELAYS
IN DELIVERY, PRODUCT FAILURE, FAILURE OF THE FOUNTAIN TO FUNCTION PROPERLY AT
ANY FUNCTION OR EVENT, THE DESIGN OF THE FOUNTAIN OR ITS CONSTRUCTION, OR
ANY OTHER CAUSE, WHETHER LIABILITY IS ASSERTED IN CONTRACT, TORT, OR
OTHERWISE. SEPHRA IS NOT RESPONSIBLE FOR INDIRECT, SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES OF ANY KIND RESULTING FROM ANY BREACH OF WARRANTY
OR UNDER ANY OTHER LEGAL THEORY INCLUDING, BUT NOT LIMITED TO, LOST PROFITS,
DOWNTIME, GOODWILL, OR DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND
PROPERTY.
HOW TO OBTAIN WARRANTY SERVICE
If any component of the Fountain proves to be defective during the warranty period
applicable to such component, contact our Customer Service Department to make
arrangements for warranty service and for the location of the nearest certified Sephra repair
service provider. Please be prepared to provide (1) your name, address, and telephone
number (2) Proof of Purchase (3) a description of the defect believed by you to be covered
by this Limited Warranty (4) Sephra Fountain model and serial number. To reach a
Customer Service Center, please call (858) 675-3088 (USA) www.info@sephra.com or
contact Sephra Europe Ltd. at +44 (0) 15 9265 6737.
After you have contacted our offices and discussed the nature of the claimed warranty
defect, Sephra may require you to return the Fountain to a specified authorized service
center for inspection and Warranty Service or may authorize you in writing to obtain service
from an authorized technician in your area. Sephra or its designated service center, in its
sole discretion, will determine after inspection, if the defect developed under normal and
proper use and the availability of coverage under this warranty. Provided the defect is
deemed to be under warranty, Sephra will, at its sole discretion, repair or replace the
defective component(s) and reserves the right to use reconditioned or refurbished
serviceable used parts which meet Sephra’s quality standards for warranty repairs. Repair,
replacement, or adjustment of the defective components shall be Sephra’s sole obligation
and the customer’s sole remedy hereunder. The Warranty Service provided will restore the
Fountain to normal operating condition and Sephra has no liability to update any Fountain
presented for Warranty Service with any internal or external design or modification which
Sephra had made to its fountains after the date you purchased the Fountain covered by this
25
warranty. You are responsible and shall pay for all shipping costs required to obtain
Warranty Service. You are responsible for ensuring that the Fountain is packaged and
shipped in such a way that it arrives to Sephra or the service center undamaged. You are
responsible for any damage incurred in shipping.
We strongly recommend packing your fountain in your Sephra Catering or Carrying Case
within an overage box for return shipping. If the Fountain is received in any packaging other
than the case in which you originally received the Fountain, Sephra reserves the right to
charge you for the price of a new case in which to ship the Fountain back to you so that the
Fountain will be protected during shipping.
This warranty is the complete and exclusive statement of warranty which Sephra, L.P.
agrees to provide with respect to the Fountain and it shall supersede all prior and
contemporaneous oral or written agreements, understandings, proposals and
communications pertaining to the subject matter hereof. Representations and warranties
made by any person, including dealers or distributors, which are inconsistent or in conflict
with the terms of this warranty, shall not be binding upon Sephra unless reduced to writing
and approved by an expressly authorized officer of Sephra.
Rev. 6/18/12
26
APPENDIX I
THE SEPHRA SYSTEM
Preparing You to Succeed in the Chocolate
Fountain Rental Business
Sephra, has developed “The System” to help you establish your chocolate fountain as an effective and profitable element of your business for years to come. We urge you to have all of those at your company who will handle the fountain read the product instruction manual and also be aware of any information relevant to them from “The System.” “The System” addresses business elements associated with your chocolate fountain and helps you prepare for events. For specific operating directions, please refer to your product instruction manual. THE SYSTEM
CHOCOLATE AND SKEWERS
Whether this is your first Sephra Chocolate Fountain or your fifth, you will always want to have plenty of chocolate and skewers on hand for your events. Make sure you never have to turn down a last-­‐‑minute opportunity because you are out of stock. Sephra offers a variety of chocolate flavors and accessories to suit your needs and the needs of your customers. You can order chocolate and accessories by calling us within the USA toll-­‐‑free at (877) 617-­‐‑8803 or within Europe on +44(0)1592 644312 or by ordering online at www.sephra.com or www.sephraeurope.com. GREAT CHOCOLATE MAKES GREAT FONDUE!
If you want great chocolate fondue you have to use great chocolate. We encourage you to use Sephra Belgian Fondue Chocolate, which has been specially formulated to flow flawlessly in Sephra fountains. Its spectacular taste and aroma are unsurpassed! We recommend Sephra Fondue Chocolate not only because of its ease of use, but also because of its rich flavor. Sephra Fondue Chocolate has a high percentage of cocoa butter, allowing it to run smoothly through the fountain without the addition of vegetable oil. Most other chocolates on the market require the addition of vegetable oil to reach the proper viscosity. Many of our customers receive business referrals simply because of the superior taste and quality of Sephra Fondue Chocolate. MARKETING YOUR SEPHRA FOUNTAIN
We recommend always having marketing materials on hand showcasing your Sephra Chocolate Fountain. Let your potential customers know that your Sephra Chocolate Fountain will make their special 27
event even more fabulous! Sephra offers several attractive business card layouts to help you promote your business. You can also visit the photo gallery at www.sephra.com to access free high-­‐‑resolution photos to use for your own marketing materials. Purchasing a Sephra Chocolate Fountain also entitles you to a FREE listing on Sephra’s website as a Chocolate Fountain Rental Provider. This is a very effective advertising tool as prospective customers frequently refer to our website to find rental companies in their area. To set up your FREE listing click on the “Rentals” link on the home page of the Sephra website, click on the “Submit Listing” drop down option and choose your desired listing. We also suggest researching other fountain providers in your area and across the country to help you formulate your own business plan. An Internet search is a quick, easy way to learn about other fountain companies near you. There are many variables to consider. What services will you provide? What will you charge? Will you send an attendant to each event? To obtain immediate exposure and gather bookings for the upcoming year, try registering for bridal fairs in your area. We also recommend distributing marketing materials to local florists, bridal shops, tux shops, and bakeries. Local business offices and colleges also make great customers. And don’t stop there! Schools, banks, libraries, and even your local chamber of commerce all host events celebrating everything from “Back-­‐‑to-­‐‑School Night” to “Customer Appreciation Day.” They would be delighted to have this delicious addition to their upcoming event! You may even want to offer a small referral bonus as an incentive for your customers to recommend your services to others. HEALTH DEPARTMENT COMPLIANCE
We strongly recommend calling your local health department before getting started to see what their requirements are for this type of business. Sanitation guidelines tend to vary from state to state and county to county. If you haven’t already, you will also want to take a brief food handler course so that you and your attendants are certified food handlers. 28
FOUNTAIN PRESENTATION
Something to consider before your event is the presentation of the fountain. Presentation is a seemingly small detail that makes a big difference. There are numerous ways to display the fountain and dipping items, and each display should be suited to the event. Here are a few options: •
Tiers and Tablecloths: An easy, basic setup can be done using two tablecloths and a few rectangular blocks. (Be resourceful—even phonebooks work as the blocks!) Lay one tablecloth directly on the table with the fountain sitting on top of it. Then build leveled steps from the back of the fountain, gradually sloping down around each side to the front. Drape the second tablecloth over the steps to create a flowing look. (The second cloth may be the same or a complimentary color.) Dipping items may be placed on the steps or directly on the table surface. Placing cloth napkins on top of the tablecloths keeps chocolate-­‐‑soiled linens to a minimum by allowing easy replacement throughout the event. This set-­‐‑up is basic yet versatile. •
Glass Blocks and Mini Lights: Set up the fountain on a tablecloth, keeping the tablecloth loose to create folds. Then place square glass blocks (purchased from home improvement stores) around the fountain. Place mini lights in the folds of the tablecloth. The dipping items, pre-­‐‑arranged on ceramic or silver platters, can be set on top of the glass blocks. Dipping items can also be put into glass bowls or vases and placed on top of the platters. This set-­‐‑up creates a classic, elegant feel. Tip: For holidays or themed parties, change the color of the mini lights to match the colors of the event. •
Floral Arrangements: Flowers and assorted greenery are always a great addition to the fountain table and can be easily adapted to any theme or season. Try anything from simple bouquets to greens weaved with mini lights to seasonal plants and fruits. Tip: Dipping items on long skewers arranged in a vase to imitate floral arrangements are a fun twist and help when space is limited. •
Fountain Toppers: Sephra has designed special stainless steel inserts that fit into the top of the cylinder and serve as holders for floral bouquets and other display items which enhance the beauty and attractiveness of the fountain and draw attention to it during the event. Photos of the Fountain Toppers being used at events can be viewed on the Sephra website. These are available for purchase from Sephra. •
Wind Guards: Often customers will request the Chocolate Fountain to be used outdoors. In the past this has been difficult due to the wind which will blow the chocolate curtain as it is flowing. Sephra has developed a special Wind Guard which completely encloses and surrounds the entire Chocolate Fountain thereby creating a wind barrier and also a sanitary presentation to comply with some local health code requirements. These Wind Guards will greatly expand the number of events and event venues that you will be able to serve, thereby greatly increasing your revenue opportunities. •
Illuminated Fountain Surrounds (only available from Sephra Europe): Sephra Illuminated Surrounds are a great way to make your fountain stand out from the rest. Made from durable polypropylene and fitted with color changing LED lighting. The surround also helps prevents drips, and gives a convenient easily wiped surface to display dips. 29
Decide ahead of time, which fountain presentations you will offer. Presentation prices may vary, depending upon your cost. As you attend events, you will learn what your presentations require with regard to setup, cleanup, and maintenance and also what your customers prefer. Remember, presentation items will have chocolate dripped on them, so opt for washable items that are moderately priced.
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30
EVENT PREPARATION CHECKLIST Here is a list of items you will want to take to each event. Check your items carefully; as in the hustle of preparing for an event, crucial supplies can be left behind. Also, remember to check that your vehicle will adequately accommodate the fountain, chocolate, and all presentation items. Fountain:
Glass cleaner
a. Base
Business cards and postcards
(if appropriate to distribute)
b. Basin
c.
Presentation items for food,
skewers, and napkins (bowls,
plates, platters, etc.)
Cylinder
d. Auger
e. Tiers
f.
Suggested Spare Parts:
Crown
Fuses (10-amp slow blow
or 15-amp straight fuse;
10-amp straight fuse for
Aztec and Cortez)
g. Stabilizer
Chocolate (have extra
available)
Stabilizer
Decoration items (lights,
flowers, etc.)
Leveling feet
Tablecloths
Apron
IF YOU ARE SUPPLYING DIPPING
ITEMS:
Food handler gloves
Spatulas
Paper towels/pre-moistened
wipes
Dipping items (See the list of
“Suggested Dipping Items”
for ideas.)
Ladle
Skewers
Dish soap
Small disposable plates
Sponge (large grout sponge
recommended)
Paper napkins
Plastic, re-sealable bags
(various sizes) for dipping
items
Microwave-safe container(s)
for excess chocolate
Paring knife (to prepare
dipping items)
Trash bags (small and large)
Hand towels
Containers for leftover
dipping items
Extension cord(s)/power
strip
NatureSeal (Food antioxidant
to keep your cut fruit fresh.
Available through Sephra.)
Level
Scissors
31
HOW TO CHARGE FOR AN EVENT
There are three basic ways to charge your customer for an event: a flat fee, a per-­‐‑person fee, or a combination of the two. • Flat Fee: This usually includes use of the fountain for 3-­‐‑4 hours, an attendant for the fountain, and the chocolate. The fee can range from £250–£900, depending on your market. We suggest finding out what the current rates are in your area. If the party is larger than 200 people, you will want to charge for the extra chocolate use. 500g of chocolate will typically feed 25-­‐‑30 people. (This is calculated in addition to the minimum pound requirement for the fountain). • Per-­‐‑Person Fee: This works well for the caterer who provides dipping items with the fountain. The price can vary greatly depending on what food items are being served. Fees can range anywhere from £2–£12 a person. • Combination Flat Fee and Per-­‐‑Person Fee: Charge a flat fee for the use of the fountain and a per-­‐‑person fee for the dipping items. For example, you might charge £300 for the fountain, chocolate, and attendant, and £2 or more per person for several dipping items for the guests to choose from. SUGGESTED DIPPING ITEMS
The list of potential dipping items is endless! For best results, we recommend avoiding items that crumble easily. Crumbs that fall into the chocolate can cause it to thicken and/or gap. Strawberries Fudge Bananas Pineapple Chunks Orange Slices Peaches / Nectarines Dried Apricots Kiwis Apple Slices Pretzels Marshmallows Rice Crispy Treats Cream Puffs Pretzels Clustered Nuts Cookies Wafers Animal Crackers Brownies Peanut Butter Cookies Mint Patties Biscotti Shortbread Popcorn Clusters Turkish Delight Mini Donuts As always, we are here to help. Should you have any questions or concerns regarding your Sephra Chocolate Fountain, please feel free to call us at USA (858) 675-­‐‑3088 or Europe +44(0) 1592-­‐‑656737 BEST OF LUCK AND ENJOY!
APPENDIX II
SEPHRA MAINTENANCE SERVICE
The Sephra Maintenance Service satisfies the Scheduled Operator Maintenance clause contained
in the product warranty, and provides you, our valued customer, with a quick and reliable way to
ensure that your Commercial Sephra Chocolate Fountain will continue to perform at its optimum
performance level for many years. Regular maintenance by qualified technicians must be
performed on any equipment if it is to provide the long-term service for which it was designed.
TERMS AND CONDITIONS:
1. The fee for the Sephra Maintenance Service includes the inspection of the items shown below
to ensure that they are functioning properly and the replacement of the items indicated.
Additionally, any work which may fall under the Limited Lifetime Warranty will also be
performed and parts replaced as required pursuant to such warranty.
2. You have the responsibility to pay for shipping and insurance charges to ship your fountain to
and from Sephra or the Sephra Authorized Distributor (“Sephra”) to be serviced. Sephra is not
responsible for any damage incurred during shipping.
3. The fountain must be thoroughly cleaned, packaged and shipped to Sephra, in the black
carrying case inside a separate shipping box. If the fountain arrives without its’ case, you will be
charged the cost of a new case in which to return the fountain to you. If the fountain is received
by Sephra not cleaned, a £40 cleaning fee will be charged. Do not send the tier set of the
fountain. Prior to shipping your fountain to Sephra, please call to receive an RMA or Return
Authorization number. This number must be written on the outside of the shipping box and
enclosed inside with the fountain proof of purchase, and an explanation of the problem.
4. If additional parts and labor are required beyond the scope of the Sephra Maintenance Service,
you will be notified as to what parts and labor are needed. No repairs beyond the scope of this
Sephra Maintenance Service will be made without your authorization either verbal or written.
5. Purchase of the Sephra Maintenance Service does not extend the fountain warranty on the
motor or parts.
6. Please allow up to 5 business days for service to be completed once we have received your
fountain, and 1-2 days for return shipping. (Transit times may differ depending on area)
7. Service charges, terms and conditions and charges may differ between individual Sephra
Distributors
www.sephra.com
www.sephraeurope.com
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Sephra is a registered trademark of Sephra, L.P.
®
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