Alcatel SpeedTouch Speed Touch Home Asymmetric Digital Subscriber Line (ADSL) Modem User`s guide

Speed Touch 510
Setup and User's Guide
3EC 36511 AAAA TCZZA Ed. 02
Status
Change Note
Released
BD F aa 39812
Short Title CD-UG AST510
All rights reserved. Passing on and copying of this
document, use and communication of its contents
not permitted without written authorization from Alcatel.
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Contents
Contents
1
Alcatel Speed Touch 510 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1.1
1.2
1.3
Get Acquainted with the Alcatel Speed Touch 510 . . . . . . . . . . . . . . . . . .
Alcatel Speed Touch 510 Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Alcatel Speed Touch 510 Configuration Setup . . . . . . . . . . . . . . . . . . . . . .
1.3.1
Configuration Setup for MS Windows OSs . . . . . . . . . . . . . . .
1.3.2
Configuration Setup for other OSs . . . . . . . . . . . . . . . . . . . . . .
Alcatel Speed Touch 510 Internet Connectivity . . . . . . . . . . . . . . . . . . . . .
6
8
11
12
16
17
Alcatel Speed Touch Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
19
1.4
2
5
AppendixA
Troubleshooting and Specifications . . . . . . . . . . . . . . . . . . . . . . .
29
AppendixB
Safety and Agency Regulatory Notices . . . . . . . . . . . . . . . . . . . .
31
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Contents
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1 Alcatel Speed Touch 510 Installation
Introduction
In this User's Guide
Terminology
Safety instructions
Documentation and
software updates
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Thank you for purchasing the Alcatel Speed Touch510 ADSL router !
With the Alcatel Speed Touch510 residential Asymmetric Digital
Subscriber Line (ADSL) router, surfing the Internet will become a whole
new experience.
This User's Guide will assist you in getting acquainted with the Alcatel
Speed Touch510 ADSL router and to quickly connect you to the
Internet.
For readability, both Alcatel Speed Touch510 and Alcatel Speed
Touch510i will be referred to as AST510 in this User's Guide.
Prior to connecting the AST510, read the Safety Instructions in
appendix B.
Due to the continuous evolution of Alcatel ADSL technology, existing
products are regularly upgraded.
For more information on the newest technological breakdowns,
software upgrades, and documents, please consult the Alcatel web site
at:
http://www.alcatel.com
http://www.alcateldsl.com
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1 Alcatel Speed Touch 510 Installation
1.1
Get Acquainted with the Alcatel Speed Touch 510
Delivery check
Check your AST510 package for the following items:
The Alcatel Speed Touch510
1 Power supply adapter with connecting cable
Cat.5 straightthrough Ethernet cable (RJ45/RJ45)
DSL cable (RJ11/RJ11, RJ14/RJ14)
The AST510 Setup CDrom (with included User's Guide).
Damaged or missing
items
In the event of damaged or missing items, contact your local product
dealer for further instructions.
Other materials
Your AST510 shipping carton may also include release notes, safety
and conformity declarations and other materials.
AST510 models
Depending on the variant you purchased, the following AST510 models
are possible:
The single Ethernet port model:
Power
Switch
Push
button
Power
Socket
Ethernet Port
The Ethernet hub/switch model:
Power
Switch
Push
button
Power
Socket
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Line
Port
Line
Port
Ethernet
Hub/Switch Ports
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Front panel LEDs
The AST510 is equipped with 5 LEDs on its front panel, indicating the
state of the device:
Indicator
Description
p
Name
Color
State
LAN
Green
Flashing
Data is flowing from/to the
port(s).
Off
No activity on Ethernet port(s).
Flashing
ATM cells are being sent over the
DSL line.
Off
No transmission activity.
Flashing
ATM cells are being received via
the DSL line.
Off
No reception activity.
Flashing
Initialization of the DSL line.
On
DSL line synchronization
achieved.
Green
On
Power on, normal operation.
Amber
On
Power on, startup failed.
Red
Flashing
Power on, POST(*) pending.
On
Power on, POST(*) failed.
Line TX
Line RX
Line Sync
y
PWR/Alarm
Green
Green
Green
(*) Power On Self Test (POST)
Ethernet port(s) LED
Each Ethernet port on the rear panel has a LED:
Link Integrity/Activity LED
Indicator
Description
p
Name
Color
State
Integrity
g y
(A ti it )
(Activity)
Green
Off
No connection on this port.
On
Ethernet link up.
Flashing (*) Data is flowing from/to this port.
(*) Applicable to hub/switch models only.
Note: Some AST510 models may be equipped with 10/100BaseT Ethernet
port(s). In this case a second LED will be provided per Ethernet port to indicate
the 100BaseT state.
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1.2
Alcatel Speed Touch 510 Wiring
Two AST510 router
variants
Two ADSL variants of Alcatel's Speed Touch510 routers exist:
The Alcatel Speed Touch510 :
The ADSL/POTS variant connecting to an analog POTS(*) line
The Alcatel Speed Touch510i :
The ADSL/ISDN variant connecting to a digital ISDN(**) line.
(*) Plain Old Telephone Service (POTS)
(**) Integrated Services Digital Network (ISDN)
Use only the AST510 variant which is appropriate for the DSL
service delivered to your local premises.
Check at your Service Provider whether your AST510 suits the ADSL
service requirements.
ADSL service
The appropriate DSL service must be available at your local premisses:
ADSL service must be enabled on your telephone line
As both telephone and ADSL service are simultaneously available
from the same copper pair, you need a central splitter or
distributed filters for decoupling ADSL and telephone signals.
Always contact your Service Provider for splitter/filter installation !
Public telephone lines carry voltages that can cause electric shock.
Only install splitter/filters yourself if these are qualified for that purpose.
Other splitter/filters may only be installed by qualified service personnel.
Local network
Ethernet Cables
For Ethernet connectivity you need at least:
A PC with a readily installed Ethernet Network Interface Card (NIC)
If needed, a hub or switch and the necessary connection cables.
In the AST510 package, a full wired straightthrough RJ45/RJ45
Ethernet cable, further referred to as LAN cable is included.
You can use LAN cables other than the one provided in the box.
Determine the LAN cable type from the following table:
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Speed Touch
Other equipment
Type of LAN cable
MDIX
MDIX
Crossover
MDI
Straightthrough
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Standard wiring
procedure
Proceed as follows:
1. Use the included LAN cable to wire your PC's Ethernet port to (one
of) AST510's Ethernet interface(s).
2. For local networking, repeat step 1. for each PC. Use a hub/switch
if needed.
Note: You may use the (switchable) uplink" or cascade" MDI port which
is sometimes present on Ethernet hubs or switches. However, make sure to
use the correct cable type.
3.
4.
Use the included DSL cable to wire the AST510's Line port to your
telephone wall outlet.
Plug the adapter's coaxial jack into the AST510's receptacle
marked 'DC'.
Note: Always check first whether the included mains adapter suits the
local power specifications. Contact your Service Provider in case of any
doubt.
WARNING
CAUTION
Single PC wiring
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AST510 hub model vs switch model - Cascading hubs
You may cascade up to four repeating hubs in your LAN. In case more
hubs need to be cascaded, you must use a switch, e.g. the AST510
switch model.
10BaseT Half Duplex Interfacing
Make sure in case you use 10BaseT Ethernet port(s) on your PC(s) that
these are configured for either Auto Negotiation or Half Duplex.
Never configure the 10BaseT Ports for FullDuplex !
Once all connections are made the result should look similar as below.
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LAN wiring
Turn on your AST510
POST phases
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Using the AST510's hub/switch (if equipped) and/or an external hub
you can connect multiple PCs to your AST510:
Once all previous steps are completed, you can turn the AST510 on (I)
or off (O) with the power switch.
As soon your AST510 is turned on, you can check the PWR/Alarm"
LED to see how the Power On Self Test (POST) progresses.
Phase
PWR/Alarm" LED Indication
Description
1
Flashing red
POST pending
2
Solid amber
Startup failed
Solid red
POST failed
Solid green
Normal operation
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1.3
Alcatel Speed Touch 510 Configuration Setup
Internet connectivity
As soon as the AST510 is wired and powered as described in section
1.2 you are able to prepare the AST510 for Internet connectivity.
What you need from
your SP
You must have a user account at an Internet Service Provider (ISP) for
Internet access: For this user account, it will provide you:
A user name (logon ID)
A password.
Other information might be required depending on the provided
CDrom and/or specific requirements of the ISP.
Configuration of the
AST510
Depending on your PC's Operating System (OS) the configuration of
your Internet connectivity can be done automatically or manually.
In case your PC runs:
A Microsoft Windows OS
From the included AST510 Setup CDRom a wizard will
automatically guide you through the configuration of both the
AST510 and your PC for setting up the appropriate configuration.
Proceed with subsection 1.3.1.
Another OS, e.g. Mac OS, Unix, Linux, etc.
The configuration of the AST510 is semiautomatically done via
uploading the appropriate configuration file from the included
AST510 Setup CDRom to your AST510.
If needed, additional configuration of your PC must be done
manually.
Proceed with subsection 1.3.2.
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1.3.1
Configuration Setup for MS Windows OSs
Microsoft Windows
TCP/IP
The AST510 Setup
Wizard
The detection
procedure
One of the following OSs must be readily installed on your PC(s):
Microsoft Windows 95
Microsoft Windows 98 or 98SE
Microsoft Windows ME
Microsoft Windows NT4.0
Microsoft Windows 2000
Microsoft Windows XP.
You may need the Windows installation CDrom during installation.
Make sure that TCP/IP (*) is readily installed on your PC(s).
(*) Transmission Control Protocol (TCP) / Internet Protocol (IP)
The AST510 Setup wizard can be divided in two major parts:
The detection procedure
The configuration procedure.
1.
2.
Insert the AST510 Setup CDrom in your PC's CDrom drive.
The AST510 Welcome wizard will start automatically.
Note: In case the AST510 Welcome wizard does not start
automatically, open a 'Run' window via Start Run from the Start
menu and enter following path: D:\SetupST.exe , where D
stands for the drive letter of your CDrom drive.
The AST510 Welcome wizard pops up:
To start the AST510 Setup wizard, click SPEED TOUCH Setup.
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3.
The Welcome to the Alcatel Speed Touch Setup Wizard window
pops up:
Click
4.
5.
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to proceed.
The Software License Agreement for Alcatel Speed Touch window
pops up:
Click
to accept the terms of the agreement and to
continue with the Setup wizard.
The Setup wizard will continue with searching the AST510 on the
network. The following window shows the detection progress:
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6.
The setup wizard should find your AST510 device on the local
network. This is indicated by following window:
Note: In case the Setup wizard does not find any AST510 on the
network an error window pops up. In this case check:
Whether your PC is correctly wired to the AST510
That no dedicated firewall device or a router is placed
between your PC and the AST510 and that no personal
firewall software is running on your PC
Whether the AST510 is powered on and fully initialized
That you have the Internet Protocol (TCP/IP) installed on your
PC, and that your PC is configured with a valid IP address(*).
To retry the detection of the AST510, click
with step 5. of this procedure.
and proceed
(*) In case of MS Windows 95 or Windows NT4.0 it is advised to configure
the PC with a static IP address, e.g. 10.0.0.101, which is unique (in case
of a local network). Make sure however not to use the 10.0.0.138 IP
address as it is the AST510's default IP address. For the MS Windows 98,
98SE, ME, 2000 and XP OSs it is advised to configure the PC as DHCP
client. Refer to the MS Windows User's Guide for more information.
The configuration
procedure
7.
To continue with the configuration of your AST510 and your PC,
proceed with the configuration procedure described below
1.
As soon the AST510 Setup wizard detected your AST510 device
you are able to select it.
Click
to proceed.
Note: In case the AST510 has been configured before, the
possibility exists that it is protected by a System password. Before
you are able to overview the device details or to continue with the
configuration this password has to be supplied.
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2.
The following window invites you to select the appropriate
connection profile for your Internet connectivity:
Select the connection profile and click
3.
Note: In case the Service Provider included a separate disk with a
to navigate to the
dedicated connection profile, click
location of the appropriate connection profile file.
Subsequent screens will guide you through the configuration setup
of both your AST510 and/or your PC. Follow the instructions and
enter the required information where needed. This information
should be provided by your Service Provider.
Click
each time to continue.
4.
After configuring the AST510 it will restart. In some cases your PC
must be restarted as well for the changes to take effect:
5.
After restarting the PC the AST510 Setup wizard will pop up again
to announce the successful configuration.
Click
6.
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to continue.
to close the wizard.
In case multiple PCs on your local network need to be configured
to enable access to the AST510 you can either:
Rerun the AST510 Setup wizard on every PC
Or, if applicable:
Enable the automatic IP address configuration (DHCP client)
on every PC.
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1.3.2
Configuration Setup for other OSs
Supported OSs
As the AST510 is OS independent, this configuration setup can be used
by any computer system
Note: In fact the following procedure may equally be used on MS Windows
OSs for configuring the AST510.
TCP/IP
Procedure
Make sure that TCP/IP is installed on your computer(s).
Configure every PC with a static Net10 private IP address, e.g.
10.0.0.1. Make sure though NOT to use the 10.0.0.138 IP address as
this is the default IP address of the AST510.
To make sure that IP connectivity exists, you can ping the AST510.
1.
2.
3.
4.
5.
6.
7.
8.
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To make sure that the AST510 is in its factory default state,
perform a reset to defaults. See appendix A.
Open a web browser and browse to the AST510 's default IP
address 10.0.0.138. See chapter 2 for more information.
Click Upgrade to open the Upgrade web page.
Click Browse next to the Configuration file path input field to locate
the configuration file on the CDrom or disk.
Note: If the path is known you can immediately enter it in the
Configuration file path input field.
Click Upload to start the upload.
Click Restart to restart the AST510 and activate the uploaded
configuration.
After restarting the AST510 some additional configuration of your
computer system might be needed.
Note: The required settings for your computer should be provided
by your Service Provider, if applicable.
To check whether the activation of the uploaded configuration was
successful, you can browse to the AST510 and overview the
current configuration.
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1 Alcatel Speed Touch 510 Installation
1.4
Alcatel Speed Touch 510 Internet Connectivity
Surfing the Internet
As soon as the AST510 and the PC(s) are configured according the
previous section, you are able to establish connectivity to the Internet.
Access methods
The AST510 supports two access methods:
Direct access
Once initial configuration is done, continuous and immediate
access is available via the DSL line.
Dialin access
Access must be explicitly established, e.g. by dialing" into
a Remote Access Server (RAS), e.g. via the AT510 embedded PPP
dialin connections page.
Note: This service may require a third party dialin application. In this
case the appropriate software has to be supplied by your Service Provider.
The method to use depends on the configuration profile/file you used to
configure the AST510 and the Service Provider's requirements.
Your Internet
connection
Regardless whether a direct access or a dialin access method is used to
make your connection, once the connection is established, opening
your web browser is enough to access the World Wide Web (WWW)
Internet.
Note: In some cases, e.g. in case of Transparent Bridging, the remote
organization might ask for a user name and password on an
Internet welcome page.
An example of how to establish a PPP dialin connection via the
AST510 embedded dialin client is provided on the next page.
AST510 web pages
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Your AST510 offers a userfriendly web interface. Via the web pages
you are able to establish dialin connections, configure some advanced
settings, e.g. AST510's DNS server or NAPT server and overview some
statistics of your AST510 itself and its ADSL connectivity.
See chapter 2 for more information
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AST510's embedded
Dialin application
Via the AST510 userfriendly web interface you are able to establish
dialin connections, preconfigured by the AST510 Setup wizard
configuration profile or via upload of the appropriate configuration file.
Note: The following provides only an example on how you can
establish your Internet connection. The actual implementation depends
on the preferences of your Service Provider.
To open a dialin connection:
1. Open a web browser on your PC/computer and browse to the
AST510 web pages:
2.
3.
4.
5.
6.
To
1.
2.
3.
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By default the AST510 offers you the Status page.
Click Connect to open the Connections page which enables you to
establish dialin connections.
next to the connection entry you want to establish a
Click
connection with. As a result it will be highlighted.
Enter your user name and password in the appropriate fields. If you
want the AST510 to remember your credentials, check 'Save
password' ().
If applicable, enter the appropriate Service name.
Click Connect.
While the AST510 tries to open the session 'trying' will appear
in the 'State' field. Once the session is active the field displays 'up'.
You can start your application or browse the Internet.
close an active dialin connection:
Make sure you have access to the AST510 web pages.
On the Connections page, click
next to the connection entry
you want to close the connection for.
Click Disconnect.
As a result the session state of the entry will change to down, i.e. it
becomes idle.
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2 Alcatel Speed Touch Web Interface
2 Alcatel Speed Touch Web Interface
Introduction
The AST510 comes with integrated local configuration capabilities.
The local configuration via the AST510 web interface, is based on the
HTTP server/Web browser concept.
It allows configuration of your AST510 via a Web browser through
HTML pages from any local PC attached to the Ethernet interface(s).
Preconditions
Prior to access the AST510 pages make sure that either:
Your Web browser is not using a Proxy server
The AST510 IP address is not submitted to a Proxy server.
For more information on how to disable your web browser's proxying,
please consult the web browser's user's guide.
Use of the AST510 web
interface
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In most cases the AST510 is correctly configured for your Internet
connectivity via the appropriate configuration profile/file and no further
configuration on the web interface is needed.
Only for some advanced configurations and/or upgrading the AST510
software and upgrading or backing up the AST510 configuration
access to the web pages is required.
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2 Alcatel Speed Touch Web Interface
Procedure
Result
1.
2.
Start the web browser on your PC or computer.
Contact the AST510 by entering its IP address (in most cases
10.0.0.138) in the URL field
3.
If a system password was set an authentication window will
pop up. Enter user name and System password in the
appropriate fields.
As a result the Configuration & Line Status page pops up:
From now on the AST510 acts as a Web server sending HTML
pages/forms at your request. You can fill out these pages/forms and
submit them to the AST510. The latter scans the pages and makes
configurations accordingly.
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2 Alcatel Speed Touch Web Interface
Topic links
On each of the AST510 web pages a set of Topic links can be found in
the left side frame.
Each of these links leads you to a configuration aspect of the AST510.
The following table lists all Topic links:
Click ...
To ...
Status
Overview the current configuration profile.
Overview the current ADSL line status.
Connect
Establish dialin connections.
Overview the AST510 connection information.
System
Set a System password
Overview the AST510 system information
Upgrade
Upgrade the AST510 software.
Backup and/or upload configuration profiles/files.
Restore the AST510 default settings.
Restart the AST510.
Routing
Overview/configure the AST510 IP interfaces and IP router.
NAPT
DNS
DHCP
Save all
Help
Overview/configure static NAPT entries.
Define a Default local server for inbound connectivity.
Overview/configure the AST510 DNS server/client.
Overview/configure the AST510 DHCP server/client.
Save all changes made to persistent memory.
Pop up the AST510 help pages.
The following topics will describe the use of the web pages related to
each of these buttons. For more information on each topic you can
always click the context related Help links which are placed on the web
pages.
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2 Alcatel Speed Touch Web Interface
Status
Clicking this link pops up the Configuration & Line Status page. This
page is also the AST510 home"page.
It allows to:
Overview which configuration profile/file is currently loaded,
including information for which Region and ISP this configuration
applies:
Connect
Overview the current physical status of the ADSL line:
Clicking this button pops up the Connections page.
This page allows to:
Establish dialin connections, if applicable:
See section 1.4 for more information on how to use the Dialin
Connections table.
Overview some detailed connections information via clicking the
here link.
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System
Clicking this button pops up the System Setup page.
This page allows to:
To configure a System password to restrict access to the AST510:
Upgrade
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Alcatel highly advises you to configure a System password. To
protect the AST510 you should change the System password on a
regular basis. However, never use an obvious password as your
name, birth date, etc.
Enter the System password of your choice and reenter it in the
appropriate fields. Click Apply to apply the System password and
Save all to save your changes to persistent memory.
Note: As long as no System password is supplied, a warning is
displayed on the AST510 web pages.
Overview AST510 device related system information:
Clicking this button pops up the Software and Configuration Upgrade
page.
This page allows to:
Upgrade the AST510 system software:
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2 Alcatel Speed Touch Web Interface
Therefore:
1. Make sure no passive software resides on the AST510. If
needed click Remove passive to remove a passive software
version.
2. Browse to the location where the AST510 upgrade system
software resides via
.
Note: Upgrade software may be made available from your
Service Provider. Contact your Service Provider for more
information.
3. Click Upload.
As a result the AST510 upgrade system software name will
appear in the 'Passive software version' field.
Note: Uploading software may take up to four minutes to
complete.
4. Click Switch over.
As a result the AST510 will switch the two system software
versions, will reboot and come online with the upgrade system
software. Saved configurations remain unchanged.
Backup the current AST510 configuration, restore the AST510
factory defaults, or upload a new configuration file:
To backup the current configuration, click Backup and follow the
instructions.
To restore the AST510 defaults, click Restore defaults to load
the default configuration and Restart to reboot the AST510 and
allow the changes to take effect.
To upload a new configuration:
1. Browse to the location where the AST510 upgrade
configuration file resides via the
button.
2. Click Upload.
3. Click Restart to reboot the AST510 and allow the changes
to take effect.
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Routing
Clicking this button pops up the IP Address and Routing Tables page.
This page allows to:
Overview or add/delete specific IP address entries for AST510's
interfaces:
You can add a static IP address for one of AST510's interfaces by
clicking New. Specify the IP address, (sub)netmask, whether NAPT
should be applied on this address or not, and select the interface
for which the IP address applies (use eth0 for the Ethernet
interface). Click Apply to add the entry to the table. All essential IP
routes according to this IP address will be automatically added to
the AST510 IP routing table.
Overview or add/delete static IP routes for AST510's IP router:
Routing can be useful in the case of subnetting your local network.
You can add a static IP route by clicking New. Specify the destination
IP address (use the prefix notation to apply a subnetmask), source
IP address, and specify the gateway IP address or select the
interface for this route. Click Apply to add the entry to the table.
Note: Do not forget to save your changes to persistent memory by
clicking Save all.
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NAPT
Clicking this button pops up the Network Address and Port Translation
(NAPT) page.
This page allows to:
Overview or add/delete specific static NAPT entries:
You can add static NAPT entries by clicking New. Specify the outside
address and inside address for the entry as well as the protocol
and port on which the entry applies. In case the NAPT entry should
be applied on a dynamically assigned local peer IP address of a
connection, you should specify 0.0.0.0 as outside address. Click
Apply to add the entry to the table.
Define a default server:
By specifying a default server IP address all incoming connections
will be forwarded to the device with this IP address. In most cases
this setting should be adequate for most server applications and
will make the need for specific static NAPT entries redundant.
Note: Do not forget to save your changes to persistent memory by
clicking Save all.
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DHCP
Clicking this button pops up the Dynamic Host Configuration Protocol
(DHCP) page.
This page allows to:
Enable/disable the AST510 (Auto)DHCP server:
The AST510 features a DHCP server which allows the
PCs/computers on your local network to automatically obtain an IP
address (select DHCP server). In case no DHCP is used on your
local network, the AST510 DHCP server can be disabled (select No
DHCP). The AST510 is furthermore able to probe your local
network for another DHCP server (select AutoDHCP) . If so, it slips
into DHCP client mode, if not the AST510 becomes DHCP server.
Click Apply to apply your selection.
Configure the AST510 DHCP server lease pool properties:
The AST510 DHCP server (if enabled) will use the address pools
listed in this table to provide IP addresses to requesting DHCP
clients. To configure a userdefined IP address pool (appropriate to
your local network conditions, click New and provide all needed
information. Click Apply to add your entry to the table.
Overview the current leases the AST510 DHCP server supplied to
leases:
Via this table you can also manually add static DHCP leases for
specific hosts, if applicable.
3EC 36511 AAAA TCZZA Ed. 02
27 / 34
2 Alcatel Speed Touch Web Interface
Overview the current AST510 DHCP client status :
Via this table you can also manually add static AST510 DHCP
client entries for specific interfaces, if applicable.
Note: Do not forget to save your changes to persistent memory by
clicking Save all.
DNS
Clicking this button pops up the Dynamic Name System (DNS) page.
This page allows to:
Overview and/or supply the AST510 DNS domain name and to
enable/disable the AST510 DNS server:
Note: The use of DNS subdomains is supported, e.g. dsl.office.lan.
Overview the current AST510 DNS server hostname leases:
Via this table you can also add static DNS hostname entries.
This may be useful for devices which do not support DNS, e.g. a
printer. By adding a name for your network printer, identified by its
IP address, you will be able to contact this printer by name rather
than by IP address.
Note: Do not forget to save your changes to persistent memory by
clicking Save all.
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3EC 36511 AAAA TCZZA Ed. 02
AppendixA
AppendixA
Introduction
Configuration
problems
Trouble solving table
Troubleshooting and Specifications
Troubleshooting and Specifications
This appendix provides information on how to identify and correct some
common problems you may encounter when using and configuring the
AST510.
If the following troubleshooting tips have not resolved the problem
contact the company from which you purchased the AST510 for
assistance.
In case you encounter DSL connectivity problems due to
misconfiguration you might consider a hardware reset to factory
defaults as described in this appendix.
However, be aware that a reset to factory defaults destroys all
configurational changes you made to the AST510 internal settings.
Problem
Solution
AST510 does not work.
(none off the LEDs lights up)
Make sure the AST510 is plugged
into an electrical outlet.
Make sure the power switch on the
AST510 modem is turned on.
No Ethernet connectivity.
Make sure the cable(s) are securely
connected to the Ethernet port(s).
LAN LED does not light up.
Ethernet port(s) link integrity LED does Make sure you are using the correct
not light up.
cable type for your Ethernet
equipment.
Poor AST510 performance.
Make sure the AST510 is installed
and configured as instructed in this
User's Guide and/or as instructed by
the SP.
Check whether a central splitter or
dedicated filters are installed
properly.
No Line synchronization achieved.
Line Sync LED keeps flashing
Make sure ADSL service is enabled on
the wall outlet your AST510 is
connecting to.
Make sure the correct AST510
variant is used for your DSL service.
3EC 36511 AAAA TCZZA Ed. 02
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AppendixA
Troubleshooting and Specifications
How to perform a
hardware reset to
factory defaults
Proceed as follows:
1. Make sure your AST510 is powered on.
2. Use a pencil to press the push button at the back of the AST510
until the all front LEDs start flashing.
3. Release the button. You will notice that the AST510 reboots.
The AST510 will come online with factory default settings.
4. As a reset to factory default settings also includes a deletion of the
configuration profile settings. Therefore, a reconfiguration via the
AST510 Setup wizard or via uploading the appropriate
configuration file might be needed. See section 1.3 for more
information.
Factory default settings
When the AST510 leaves the factory and after every hardware reset to
defaults the AST510 features following factory default settings:
Default IP configuration:
AST510 IP address: 10.0.0.138
AST510 System password: not set
AST510 DHCP server: disabled
AST510 DNS server: disabled
AST510 master firewall: enabled
Default Connection profile settings:
IEEE802.3D Transparent Bridging on VPI*VCI=8*35
IEEE802.3D Transparent Bridging on VPI*VCI=0*35
ADSL specifications
30 / 34
ADSL data rates
Downstream user (payload) data rates:
Up to 8Mbit/s, depending on provisioning
Upstream user (payload) data rates:
Up to 1Mbit/s, depending on provisioning
ADSL/POTS standards compliancy
ITU(*) G.DMT (Full rate ITU G.992.1 Annex A)
ITU G.LITE (Lite rate ITU G.992.2)
Full rate ANSI T1.413 Issue 2
ITU Automode
ADSL/ISDN standards compliancy
ETSI TS 101 388
ITU G.DMT (Full rate ITU G.992.1 Annex B)
ITU G.Handshake (Automode ITU G.994.1)
3EC 36511 AAAA TCZZA Ed. 02
AppendixB
AppendixB
Read all instructions
Directive
Trademarks
CAUTION
WARNING
3EC 36511 AAAA TCZZA Ed. 02
Safety and Agency Regulatory Notices
Safety and Agency Regulatory Notices
Follow all warnings and instructions marked on the product.
Unless expressly and unambiguously approved by Alcatel, you may not:
disassemble, decompile, reverse engineer, trace or otherwise
analyse the equipment, its content, operation, or functionality, or
otherwise attempt to derive source code (or the underlying ideas,
algorithms, structure or organization) from the equipment or from
any other information provided by Alcatel, except to the extent that
this restriction is expressly prohibited by local law;
copy, rent, loan, resell, sublicense, or otherwise transfer or
distribute the equipment to others;
modify, adapt or create a derivative work of the equipment;
remove from any copies of the equipment any product
identification, copyright or other notices;
disseminate performance information or analysis (including,
without limitation, benchmarks) from any source relating to the
equipment.
Such acts not expressly approved by Alcatel will result in the loss of
product warranty and will invalidate the user's authority to operate this
equipment.
The following trademarks are used in this document:
Speed Touch and the Alcatel logo are trademarks of the Alcatel
Company
Microsoft, Windows , MSDOS and Internet Explorer are either
registered trademarks of trademarks of Microsoft Corporation
Apple and MacOS are registered trademarks of Apple Computer,
Inc.
Adobe, the Adobe logo and Acrobat Reader are trademarks of
Adobe Systems, Inc.
Netscape and Netscape Navigator are registered trademarks of
Netscape Communications Corporation.
Other products may be trademarks or registered trademarks of their
respective manufacturers.
WARNING: indicates that failure to follow the directions could cause
bodily harm or loss of life.
CAUTION: indicates that failure to follow the directions could result in
damage to equipment or loss of information.
31 / 34
AppendixB
B.1
Safety and Agency Regulatory Notices
Safety Instructions
Climatic conditions
Cleaning
Water and moisture
Power supply adapter
The Speed Touch equipment is intended for:
Inhouse stationary desktop use; the maximum ambient
temperature may not exceed 40ºC (104ºF).
It must not be mounted in a location exposed to direct or excessive
solar and/or heat radiation.
It must not be exposed to heat trap conditions and must not be
subjected to water or condensation.
It must be installed in a Pollution Degree 2 environment.
Unplug this product from the wall socket and PC before cleaning.
Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for
cleaning.
Do not use this product near water, for example, near a bathtub, wash
bowl, kitchen sink, laundry tub, in a wet basement or near a swimming
pool.
The Speed Touch product comes with a portable power supply
adapter.
Due to the special characteristics of the output of the class II AC
adaptor, only use the models or equivalent listed in the power adapter
table in this User's Guide.
Power sources
The powering of this product must adhere to the power specifications
indicated on the marking labels. If you are insure of the type of power
supply to your home, consult your product dealer or local power
company.
The mains socket outlet must be close to the equipment and easily
accessible.
The Speed Touch product equipment is not intended to be connected
to an ITtype power system.
Power cord protection
Do not allow anything to rest on the power cord. Do not locate this
product where the cord will be subject to persons walking on it.
Pay particular attention to the cord's plug, the product's DC entry point;
do not use the product when these points of the cord are damaged.
32 / 34
3EC 36511 AAAA TCZZA Ed. 02
AppendixB
Overloading
Safety and Agency Regulatory Notices
Do not overload wall (mains) outlets and extension cords as this
increases the risk of fire or electric shock.
Servicing
To reduce the risk of electric shock, do not disassemble this product.
None of its internal parts are userreplaceable; therefore, there is no
reason to access the interior. Opening or removing covers may expose
you to dangerous voltages. Incorrect reassembly could cause electric
shock if the appliance is subsequently used.
If service or repair work is required, take it to a qualified service dealer.
Damage requiring
service
Unplug this product from the wall outlet and refer servicing to qualified
service personnel under the following conditions:
When the power supply cord or plug is damaged or frayed.
If liquid has been spilled into the product.
If the product has been exposed to rain or water.
If the product does not operate normally.
If the product has been dropped or damaged in any way.
If the product exhibits a distinct change in performance.
Modem/Telephone use
Modifications
Avoid using a modem/telephone (other than a cordless type) during an
electric storm. There is a slight risk of electric shock caused by lightning.
Do not use the telephone to report a gas leak in the vicinity of the leak.
If telephone service is required on the same line, a central splitter or
distributed filter(s) must be installed for optimal ADSL performance.
Depending on your ADSL configuration and type of splitter/filters,
installation must be carried out by qualified service personnel.
Consult your telephone service company or ADSL service provider for
instructions.
Changes or modifications not expressly approved by Alcatel could
invalidate the users authority to operate this equipment.
Products with the
marking comply with both EMC and Low Voltage
Directives issued by the Commission of the European Community.
EC Declaration of
Conformity
3EC 36511 AAAA TCZZA Ed. 02
Hereby, Alcatel, declares that this Alcatel Speed Touch product is in
compliance with the essential requirements and other relevant
provisions of Directive 1999/5/EC.
33 / 34
AppendixB
B.2
Safety and Agency Regulatory Notices
Safety and Compliancy Statements
Radio Frequency
Interference Statement
Notification of
Canadian RF
Interference
Statements
34 / 34
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against such interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy. If not installed and used in accordance with the instructions, it may
cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment ON
and OFF, the user is encouraged to try correct the interference by one or more of the following
measures:
Reorient or relocate the receiving antenna
Increase the separation between the equipment and receiver
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected
Consult the dealer or an experienced radio/television technician for help.
This equipment complies with Part 68 of the FCC Rules. On the back of this equipment is a label
that contains, among other information, the FCC certification number (FCC ID) and Ringer
Equivalence number (REN) for this equipment. If requested, this information must be provided to the
telephone company.
An FCC compliant telephone cord and modular plug is provided with this equipment. This
equipment is designed to be connected to the telephone network or premises wiring using a
compatible modular jack that is Part 68 compliant.
The Ringer Equivalence Number (REN) is used to determine the quantity of devices that may be
connected to the telephone line. Excessive RENs on the telephone line may result in the devices not
ringing in response to an incoming call. Typically, the sum of RENs should not exceed five (5.0). To
be certain of the number of devices that may be connected to a line (as determined by the total
RENs) contact the local telephone company.
If this equipment causes harm to the telephone network, the telephone company will notify you in
advance that temporary discontinuance of service may be required. But if advance notice is not
practical, the telephone company will notify the customer as soon as possible. Also you will be
advised of your right to file a compliant with the FCC if you believe it is necessary.
The telephone company may make changes to its facilities, equipment, operations or procedures
that could affect the operation of the equipment. If this happens the telephone company will provide
advance notice so you can make the necessary modifications to maintain uninterrupted service.
If the equipment is causing harm to the telephone network, the telephone company may request
that you disconnect the equipment until the problem is resolved. Connection to party lines is subject
to state tariffs (contact the state public utility commission, public service commission or corporation
commission for information).
No repairs can be performed by the customer, if you experience trouble with this equipment
for repair or warranty information, please contact: (919) 850-1231 for locations in North
America.
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital
apparatus as set out in the radio interference regulations of the Canadian Department of
Communication.
Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les limites applicable
aux appareils numérique de classe B prescrites dans le règlement sur le brouillage radioélectrique
édicté par le Ministère des Communications du Canada.
3EC 36511 AAAA TCZZA Ed. 02