VTech Build & Discover Workbench System information

System Administrator’s Guide
AT&T SB67030 Deskset
AT&T SB67010 PSTN Gateway
© 2009 Advanced American Telephones. All Rights Reserved. AT&T, the AT&T logo and the slogan “Your world. Delivered.” are
trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Issue 2.0 11/09
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
CONTENTS
Preface....................................................................................................................................................... 6
Using This Guide .................................................................................................................................................................................................................6
Topic Navigation .................................................................................................................................................................................................................7
Text Conventions ................................................................................................................................................................................................................8
Procedure Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Deskset/Handset Menu Navigation ........................................................................................................................................................................ 10
Additional Documentation .......................................................................................................................................................................................... 10
Installation ..............................................................................................................................................11
Gateway and Deskset Placement............................................................................................................................................................................ 12
Gateway and Deskset Parts List .............................................................................................................................................................................. 12
System Installation Overview .................................................................................................................................................................................... 14
Network Configuration.................................................................................................................................................................................................. 15
Deskset Installation ........................................................................................................................................................................................................ 17
Gateway Installation ...................................................................................................................................................................................................... 22
System Description ...............................................................................................................................27
Gateway Operation......................................................................................................................................................................................................... 28
Recovery After Power Failure.................................................................................................................................................................................... 30
Getting Started ......................................................................................................................................32
Gateway Main Menu....................................................................................................................................................................................................... 33
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Upgrade Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Gateway Reset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Deskset Admin Settings ............................................................................................................................................................................................... 37
Call Fwd-NA........................................................................................................................................................................................................................ 39
2
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Call Forward - No Answer to Voicemail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Call Forward - No Answer to an Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Call Forward - No Answer to an Outside Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Fwd/Trans to line ............................................................................................................................................................................................................ 43
Restore Default Settings .............................................................................................................................................................................................. 44
IP Settings ........................................................................................................................................................................................................................... 46
IP Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Set/Edit Static IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
IP Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Reset User Password ..................................................................................................................................................................................................... 51
Software Upgrade............................................................................................................................................................................................................ 52
Deskset Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
System Configuration ...........................................................................................................................55
The WEBUI .......................................................................................................................................................................................................................... 56
Web User Interface (WEBUI) Overview................................................................................................................................................................. 57
Error Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
System Settings ................................................................................................................................................................................................................ 60
Viewing System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Ring Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Auto Attendant Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Auto Attendant Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Opening Menu Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Creating Auto Attendant Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Auto Attendant Voice Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Auto Attendant Menu Choices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Name Recording for Auto Attendant Company Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Hold Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
System Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Phone Settings.................................................................................................................................................................................................................. 84
Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Station Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Quick Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Device Management....................................................................................................................................................................................................... 90
Backup/Restore Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Upgrade Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Device Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Product Registration ...................................................................................................................................................................................................... 98
Help ........................................................................................................................................................................................................................................ 99
Troubleshooting.................................................................................................................................. 100
Common Troubleshooting Procedures .......................................................................................... 101
Resolving Audio Echoes ............................................................................................................................................................................................ 101
Resolving General Audio Issues ............................................................................................................................................................................ 103
Reintroducing a Deskset Into the System........................................................................................................................................................ 104
Reintroducing a Gateway Into the System...................................................................................................................................................... 106
Power-fail Recovery Procedure............................................................................................................................................................................. 108
General Troubleshooting .................................................................................................................. 109
Gateway Troubleshooting................................................................................................................. 114
Deskset Troubleshooting .................................................................................................................. 118
Cordless Handset Troubleshooting................................................................................................. 127
Cordless Headset Troubleshooting................................................................................................. 132
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Technical Specifications.................................................................................................................... 136
Maintenance ........................................................................................................................................ 138
Avoid Rough Treatment............................................................................................................................................................................................. 138
Avoid Water..................................................................................................................................................................................................................... 138
Electrical Storms ........................................................................................................................................................................................................... 138
Cleaning Your Unit....................................................................................................................................................................................................... 138
Important Safety Instructions.......................................................................................................... 139
Limited Warranty................................................................................................................................ 141
Glossary................................................................................................................................................ 145
5
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
PREFACE
This System Administrator’s Guide provides instructions for installing and setting up your system. We recommend that you make
one person responsible for controlling the system-wide features described in this guide.
Before using this AT&T product, please read “Important Safety Instructions” on page 139 of this manual. Please read this
administrator's guide thoroughly for all the information necessary to install and operate your new AT&T product.
NOTE: For customer service or product information, contact the person who installed your system. If your installer
is unavailable, visit our website at www.telephones.att.com or call 1 (888) 916-2007. In Canada
dial 1 (888) 883-2474.
Using This Guide
The following sections provide instructions for using this guide:
„
“Topic Navigation” on page 7
„
“Text Conventions” on page 8
„
“Procedure Format” on page 9
„
“Additional Documentation” on page 10
Preface
6
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Topic Navigation
Your SB67010 PSTN Gateway System Administrator’s Guide allows easy navigation between topics and the ability to return to
your original topic. Figure 1 illustrates the navigation conventions for this administrator's guide.
Return to Main Menu
Task
Click on this link to move to
beginning of the instructions for
this task.
Acrobat® Navigation
Click on a bookmark to
go to the first page of
the listed topic.
Back to Last
Page Viewed
Previous
Page
Figure 1. Administrator's Guide Navigation
Preface
7
Next Page
First Page in
Current
Chapter
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Text Conventions
Table 1 lists text formats used in this manual to help you identify items referenced within the following procedures.
Table 1.
Text Conventions
Text Format
Description
Screen
Identifies text that appears on the screen in a menu or prompt.
HARD KEY or DIAL PAD KEY
Identifies a hard key, including the dial pad keys.
Identifies a Soft key.
“Topic Navigation” on page 7
Preface
Identifies a hyperlink to a task.
NOTE: Notes give more information, usually
in a procedure.
Example of a Note.
CAUTION: A caution means that loss of data
or unintended circumstances may
result.
Example of a Caution.
WARNING: A warning means that the
equipment may be damaged or
made inoperative.
Example of a Warning.
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Procedure Format
The procedures in this guide are each contained on a single page, unless otherwise noted. Each page contains the topic heading
and a procedure table, as shown in Figure 2. The screen images appear in clockwise order, as indicated by the numbers in Figure 2.
Figure 2. Sample Procedure
Preface
9
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Deskset/Handset Menu Navigation
You are installing an AT&T SB67030 Deskset. To access items in the Deskset menus, you can either use the navigation key to
highlight the function and press SELECT or press a numeric key on the dial pad. The procedures in this guide use the numeric
dial pad entry as the preferred method for selecting a function.
Additional Documentation
In addition to this guide, this CD contains the following documents:
AT&T SB67030 Deskset User’s Guide
AT&T SB67040 Cordless Accessory Handset User’s Guide
AT&T TL7600 Cordless Headset User’s Guide.
Preface
10
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
C
HAPTER
1
INSTALLATION
This chapter provides information for physically installing a SB67030 Deskset and an
SB67010 PSTN Gateway. Configuring and setting up the features are covered in “System
Description” on page 27. This chapter covers the following:
„
“Gateway and Deskset Placement” on page 12
„
“Gateway and Deskset Parts List” on page 12
„
“System Installation Overview” on page 14
„
“Network Configuration” on page 15
„
“Deskset Installation” on page 17
„
“Gateway Installation” on page 22
NOTE: For customer service or product information, contact the person who
installed your system. If your installer is unavailable, visit our website
at www.telephones.att.com or call 1 (888) 916-2007. In
Canada dial 1 (888) 883-2474.
Installation
11
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Gateway and Deskset Placement
Avoid placing the Gateway and Deskset too close to the following:
„
Communication devices, such as television sets, VCRs, or other cordless telephones
„
Excessive heat sources
„
Noise sources, such as a window with traffic outside, motors, microwave ovens, refrigerators, or fluorescent lighting
„
Excessive dust sources, such as a workshop or garage
„
Excessive moisture
„
Extremely low temperature
„
Mechanical vibration or shock, such as on top of the washing machine or workbench.
Gateway and Deskset Parts List
Figure 3 illustrates the Gateway parts.
LINE 1
LINE 1
LINE 2
LINE 3
LINE 4
LINE 2
LINE 3
UP
RESET
LINE 4
POWER
DOWN
SELECT
BYPASS
DC 5.1V
LAN
-
+
CANCEL
Gateway
Grounding Cable
Power
Adapter
Four Phone RJ-45 Ethernet
Cords
Cable
Figure 3. Gateway Parts List
Installation
12
Mounting brackets
and screws
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Figure 4 illustrates the Deskset parts.
Deskset Base
Deskset Stand
Handset
Power Adapter
Figure 4. Deskset Parts List
Installation
13
RJ-45 Ethernet
Cable
Handset
Cord
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
System Installation Overview
If you install one Deskset before installing the SB67010 PSTN Gateway, the feedback described in this guide matches what you
see on your system devices. The Gateway assigns the first Deskset to join the network as Extension 200. Figure 5 illustrates the
minimum components needed to make the system work.
NOTE: The system uses a Local Area Network (LAN) for system communication. It uses Public Switched
Telephone Network (PSTN) phone lines for external calls.
Deskset
Local Area Network (LAN)
Gateway
PSTN Plug
Figure 5. Simplified System
NOTE: You can also register AT&T TL7600 Cordless Headsets and AT&T SB67040 Cordless Accessory Handsets to
up to five Desksets.
To integrate the Headset into the system, use the “AT&T TL7600 Cordless Headset User’s Guide” on the
CD that came with this product, rather than the manual that is packaged with the Headset.
Installation
14
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Network Configuration
This system, shown in Figure 6, differs from conventional telephone systems in that calls are not coordinated by a central
controller. Instead, the system uses a distributed control system, where all telephones connected to the same network
intelligently route traffic and handle calls. The System can be installed on a new Local Area Network (LAN) or integrated into an
existing network.
PSTN
(Telephone)
Lines
IT Controller
SB67010
PSTN
Gateway
Copier/FAX
Router
Local Area Network (LAN)
SB67030
Deskset
SB67040
Cordless
Accessory
Handset
SB67030
Deskset
SB67030
Deskset
7600
Cordless
Headset
Laptop
`
Figure 6. System Installation
Installation
Laptop
SB67040
Cordless
Accessory
Handset
15
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
All devices must be connected to the same Internet Protocol (IP) subnet or they will not
be able to communicate with each other. Confirm either that all devices are connected
to the same router, or that the first three octets of the IP address are the same for all
system devices. In most installations, all Gateways and Desksets connected to the
network obtain an IP address from the Dynamic Host Configuration Protocol (DHCP)
server. If there is no DHCP server present, the system devices create self-assigned link
Figure 7. Gateway IP Address
local addresses. The Gateway displays its IP address in the Idle mode as shown in
Figure 7. To determine the Deskset IP address, press MENU, then 4 on the Deskset dial pad to display the Deskset Information
screen shown in Figure 8.
AT&T recommends a switched network topology. The topology refers to the network
virtual shape or structure and does not necessarily reflect the physical layout.
Switched networks involve connecting the network components to switches, rather
than hubs. This improves the network communication.
The Gateway routes calls between outside Public Switched Telephone Network
(PSTN) lines and the internal IP-based network. The Gateway provides four PSTN
ports for connecting up to four phone lines and one 10/100 Ethernet port for
connecting to the Ethernet network. Up to four SB67010 PSTN Gateways providing
up to 16 PSTN lines and 50 Desksets can be connected to the network, for a total
of up to 54 devices.
Figure 8. Deskset Information
The system assigns the first Deskset to join the network Extension 200. It then
assigns each additional Deskset an Extension number in ascending order. Even if you
unplug a unit, its Extension number is reserved. If you want to remove a Deskset from the network, the Extension number must
be deleted. This ensures the Deskset does not tie up an extension. This Extension number may be changed or deleted by the
System Administrator using the Web User Interface (WEBUI) (see “Phone Settings” on page 84).
Once the Desksets are connected to the same network, they find each other through peer-to-peer (P2P) discovery protocols and
automatically self-configure. Additional telephony and network configuration is administered through the WEBUI. In addition, up
to five of the system Desksets can be set up with cordless accessory Handsets and/or a Headsets. If you register a Handset and
a Headset to each of these five Desksets, you can use a total of ten registered accessories with this phone system.
Installation
16
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Deskset Installation
Option 1
Option 2
Install the SB67030 Deskset on a desktop or mount it on a wall. The desktop setup
requires the Deskset Stand and provides two positions, Option 1 at 45° and Option 2
at 60°. If you use Option 2, rotate the Handset tab as explained in “To rotate the
Handset tab for wall and Deskset Option 2 installation:” on page 21.
To attach the Deskset stand:
Insert Flexible
Tabs Here
Insert Solid
Tabs Here
1.
Place the Deskset on a flat surface with the power and
network jacks facing you, as illustrated in Figure 9.
2.
Place the stand,
illustrated in
Figure 10, on the
base with the flexible
tab side away from
you.
Option 1
Option 2
3.
Insert the solid tabs
into the Option 1 or
Figure 10. Deskset Stand Tabs
Option 2 slots on the
base in the direction
of the arrows, as shown in Figure 9.
4.
Rotate the stand away from you until it rests against the base
and you hear a click as it locks into place.
Jacks
Figure 9. Deskset Stand Installation
Installation
Flexible Tabs
17
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
To connect the RJ-45 Ethernet cable to the Deskset:
With a PC connected to the network:
1.
Unplug the RJ-45 Ethernet cable from your computer.
2.
Plug that RJ-45 Ethernet cable into the Network jack on the back of the
Deskset, as indicated in Figure 11.
3.
Plug another RJ-45 Ethernet cable into the PC jack on the Deskset.
4.
Plug the other end of the second RJ-45 Ethernet cable into your computer.
CAUTION: The PC jack on the Deskset is intended for
connection to an end-user PC only. Do not use the
PC jack to connect to a PC with a heavy bandwidth
load (such as a network server PC).
Network
PC
Figure 11. Network Connections
Without a PC connected to the network:
1.
Plug an RJ-45 Ethernet network cable into the Network jack on the back of the Deskset, as indicated in Figure 11.
2.
Plug the other end into the Ethernet wall jack.
CAUTION: Do not use the PC jack to extend the network. The end-user PC should be the final point. Do not
use the PC jack to connect to other system devices.
„
There are two LEDs next to each Network jack on the back of the Deskset. The green LED is on when the Deskset is
both connected to the network and has AC power. The yellow LED flashes when there is network activity.
„
If a GigE network is being used, a computer connected through the Deskset will be limited to 100 Mbits/s. If you require
a GigE Ethernet rate, use separate Ethernet connections for the Deskset and the computer so that the computer can
take advantage of the greater bandwidth.
„
If a PC is connected to your LAN through a Deskset, any Deskset resets and power or network interruptions will disrupt
the PC’s connection to the network.
Installation
18
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
To connect power:
Power Jack
1.
Plug the power adapter into the DC Power jack on the
back of the Deskset, as identified in Figure 12.
2.
Plug the power adapter into an outlet not controlled by a
wall switch. The display screen illuminates within about a
minute.
„
Figure 12. Power Connector
Installation
19
If the user's computer is plugged into a UPS, consider
plugging the Deskset into one, too.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
To connect the corded Handset and an optional corded Headset
Connect the corded Handset:
1.
Plug the coiled end of the Handset cord into the Handset jack on the
left side of the telephone, as identified in Figure 13.
2.
Plug the end of the Handset cord with the five-inch straight line into
the Handset, then hang up.
Jack
Connect an optional corded Headset:
Handset
Cord
1.
Plug an optional corded
headset into the RJ9
connector on the bottom
of the Deskset, as indicated
in Figure 14.
2.
Press HEADSET, shown in
Figure 15 to use the
corded headset.
Figure 13. Handset Plug
Headset
Figure 15. Headset key
Installation
„
The corded headset
takes precedence over
the cordless Headset.
Optional Corded Headset Jack
Figure 14. Install Optional Headset
„
If the user unplugs the corded headset during an Active Call,
Voicemail playback, or while recording, the audio will switch to the
speakerphone.
„
If the corded handset is off hook, audio will switch to the handset.
20
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
To rotate the Handset tab for wall and Deskset Option 2 installation:
1.
Press the Switchhook and
slide the Handset Tab toward
the top of the base, as shown
in Figure 16.
Switchhook
2.
Rotate the Handset Tab 180°,
as shown in Figure 17.
Handset Tab
3.
Replace the Handset Tab back
on the base, as shown in
Figure 18.
Figure 16. Handset Tab
Figure 17. Handset Tab Rotation
Handset Tab
Figure 18. Replace Handset Tab
Installation
21
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Gateway Installation
The system requires at least one SB67010 PSTN Gateway for receiving or making external calls. You can place the Gateway on
a table top or mount it into a standard 19” metal rack. The Gateway must be installed within three feet of the building ground
point. Install each Gateway using the following instructions.
To mount the Gateway into a standard 19” rack:
Mounting
Screws
Locating Indent
Mounting Bracket
1.
Remove the two Gateway mounting brackets and six screws from the packing
tissue.
2.
Position the right bracket at the front of the chassis, as shown in Figure 19.
3.
To align the screw holes, place the
bracket on the chassis so that the
locating indent on the bracket matches
the indent on the chassis.
4.
Insert each of the three screws into the
holes illustrated in Figure 20 and
tighten securely. Repeat the process
for the left bracket.
5.
Position the Gateway into the 19”
metal rack, as shown in Figure 21.
Figure 19. Rack-mount Bracket
6.
Insert a top mounting screw (not
included) in one side and turn it several turns to establish support. Repeat for
the other side.
7.
Tighten the screws.
Figure 21. Rack Installation
Installation
Figure 20. Bracket Installed
22
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
To install the Gateway:
1.
To connect the Gateway to Earth ground:
a.
Loosen the screw retaining the silver grounding terminal on the back of the Gateway, as identified in Figure 22.
b.
Insert the spade/fork end of the grounding cable under the grounding terminal.
c.
Tighten the screw.
d.
Connect the alligator clip end of the grounding cable to the building ground point, usually located at the electrical
breaker box.
WARNING: If you are unsure about the location of the building ground point or how to ground
the Gateway, contact the facilities manager.
Grounding Terminal (Back Panel)
Figure 22. Gateway Grounding
Installation
23
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
To install the Gateway: (Continued)
2.
Plug the AC plug into an electrical outlet not controlled by a wall switch and the DC plug into the DC5.1V jack, as shown
in Figure 23. Wait up to one minute until the screen lights up.
CAUTION: To help prevent the loss of system data during power outages, plug the AC power plug into an
Uninterruptible Power Supply (UPS).
3.
Plug an RJ-45 Ethernet cable into the RJ-45 Ethernet port marked LAN. Plug the other end of the RJ-45 Ethernet cable
into your office LAN.
CAUTION: Some DHCP servers have default settings that limit the number of IP addresses. Each Deskset,
Gateway, and personal computer needs an IP address. You should log in to your DHCP server to
confirm that the IP range is sufficient to accommodate all of your devices.
AC Plug
Screen
LINE 1 through LINE 4
BYPASS
LAN
DC 5.1V
DC Plug
Figure 23. Gateway Installation
Installation
24
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
To install the Gateway: (Continued)
The Gateway power-up initialization sequence follows:
Figure 24. Synchronizing
4.
a.
About 20 seconds after turning on power to the Gateway, the POWER LED turns on and
the Initializing message displays on the screen a few seconds later.
b.
When the Gateway connects to the network, the message screen displays the
Synchronizing screen to indicate that the Gateway is in the process of detecting and
synchronizing with other system devices, shown in Figure 24.
c.
Once the Gateway has successfully finished synchronizing with the rest of the system,
the Idle screen updates the time, date and IP Address, as shown in Figure 24.
NOTE: The time and date may not be correct. The time and date are set using
the WEBUI. See “Basic Settings” on page 63.
Remove the plastic covers from the PSTN (telephone) ports to be used, marked LINE
1 through LINE 4 and BYPASS.
CAUTION: If you subscribe to Digital Subscriber Line (DSL) high-speed
Internet service through your telephone line, you must plug
each telephone line with DSL service into a DSL filter. Then
plug the DSL filter into the telephone wall jack, as identified
in Figure 25.
5.
Plug up to four telephone lines from the wall jacks into the Gateway. The line LEDs
blink up to 15 seconds during initialization.
Figure 25. DSL Connection
NOTE: For communication during power outages, plug an analog telephone into the BYPASS jack and a PSTN
line into LINE 4.
Installation
25
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
NOTE: When your installation is complete, back up the Deskset and system settings. See “Backup/Restore
Settings” on page 91.
NOTE: For customer service or product information, contact the person who installed your system. If your installer
is unavailable, visit our website at www.telephones.att.com or call
1 (888) 916-2007. In Canada dial 1 (888) 883-2474.
Installation
26
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
C
HAPTER
2
SYSTEM DESCRIPTION
This section provides a description of system functions and features. The complete
telecommunications system includes:
AT&T SB67010 PSTN Gateway - Provides an interface between the IP-based
system and the Public Switched Telephone Network (PSTN). The Gateway
controls system components and access to external communications
networks.
AT&T SB67030 Deskset - In addition to being used for phone calls, the
Desksets can also be used to customize the system.
AT&T SB67040 Cordless Accessory Handset (Optional) - Duplicates many of
the Deskset features and provides a high degree of mobility.
AT&T TL7600 Cordless Headset (Optional) - Replaces the Deskset corded
Handset to provide hands-free operation and mobility.
WEB User Interface (WEBUI) - Consists of web pages with editable settings
that allow you to administer the system.
System Description
27
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Gateway Operation
Figure 26 illustrates the Gateway features and connections. The Gateway connects up to four external phone lines to the System
network. Up to four Gateways provide up to 16 PSTN lines.
The Monochrome Display provides
system and network status, and device
information and configuration data.
PSTN jacks 1-4 (FXO ports) use
traditional 2-conductor wiring.
Soft-reset - When pressed momentarily, reboots the Gateway.
Factory Reset - When pressed and held for more than five seconds,
restores factory defaults (see Backup/Restore Settings on page 91).
RJ-45 Ethernet Network Port
(10Base-T/100Base-Tx) with
Auto MDI/MDI-X switching.
Bypass port.
DC 5.1V Power
supply jack.
Figure 26. The Gateway Features
„
When the Gateway power fails, calls on Line 4 are routed to the Bypass line. Calls can be made or received using a regular
analog phone. When the Gateway recovers, the bypass is disabled so that this line cannot be used to eavesdrop on other
calls.
„
The DHCP server assigns the Gateway an IP address. If there is no DHCP server present, the Gateway assigns itself an IP
address (self-assigned link-local address).
„
The Gateway’s PSTN lines are assigned as line 1 to 4. If a second Gateway is connected to the network, it is assigned
lines 5 to 8. Up to four Gateways can be connected, providing up to 16 PSTN lines.
„
See “Front Panel Description” on page 29 for more details.
System Description
28
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Figure 27 provides an illustration and description of the Gateway display.
Status LEDs
Power LED
Menu Navigation Keys
Key
Used To:
LED
Description
Dual-color Status LEDs indicate the status for
each PSTN line. Indications include:
Navigate through the menus, and to
increment/decrement editable fields.
Move the highlight bar to the previous or
next item in the list, respectively.
Display the main menu when in idle mode or
while in network detection mode.
Save current setting and return to previous
menu.
Disconnected - Red
„
Connected - Off
„
In use: - Green steady
„
Ringing - Green flashing quickly
Line LED flash red after lines are connected
(while matching line impedance).
Terminates current operation without saving
new settings and to return to the previous
menu.
Power LED illuminates when power is
available.
Figure 27. Front Panel Description
System Description
„
29
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Recovery After Power Failure
CAUTION: To help prevent the loss of system data during power outages, plug the AC power plug into an
Uninterruptible Power Supply (UPS).
To restore the system after an AC power failure:
Figure 28. Synchronized Screens
„
Allow at least 30 seconds for the Gateway to boot up again after a power
failure. The following power-up initialization sequence occurs:
a.
About twenty seconds after applying power to the Gateway, the POWER
LED turns on, and the Initializing message displays on the screen a few
seconds later.
b.
When the Gateway connects to the network, the Synchronizing screen
displays briefly to indicate that the Gateway is in the process of detecting
and synchronizing with other devices on the network.
c.
Once the Gateway has successfully finished synchronizing with the rest
of the system, the Idle screen displays the time, date and the IP Address
as shown in Figure 28.
NOTE: The time and date may not be correct. The time and date
are set using the WEBUI “Basic Settings” on page 63.
„
System Description
All devices in the system may power up simultaneously, depending on the
power arrangement of your site. In a large installation, the DHCP server
may take several minutes to respond. This delay may be especially long
after restoration of AC power.
30
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
To restore the system after an AC power failure: (Continued)
Figure 29. Idle Screen
„
If the Gateway cannot find a DHCP server on the network, it will assign a
link-local address that begins with the number 169 (169.xxx.xxx).
„
The presence of computers and other devices on the same network could
produce many requests for IP addresses, straining the network. Devices
should revert to the proper IP addresses after the DHCP server resolves
the request.
„
If a system device continues to use an IP address that starts with 169, it
cannot communicate with other devices on the network.
„
Check each Deskset and Gateway to confirm that each has started up
properly. The Deskset screen similar to the one shown in Figure 29
displays. If any of the System devices report Sync Fail or a
Synchronizing for more than a few minutes, refer to “Reintroducing a
Deskset Into the System” on page 104 and “Reintroducing a Gateway
Into the System” on page 106 for probable causes and recovery methods
from these states.
The SB67010 PSTN Gateway has an additional RJ-11 Bypass jack into which a regular phone can be plugged to get direct access
to an analog line for emergency calls when the Gateway loses power. The Gateway uses a relay to disconnect this emergency
bypass line when the system is up and running, so that the emergency bypass line can't be used to eavesdrop on normal calls.
If you have a PSTN line plugged into Line 4, an analog telephone plugged into the Bypass jack provides communication during
AC power outages.
System Description
31
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
C
HAPTER
3
GETTING STARTED
The first Deskset to join the network becomes Extension 200. The system searches for a
Dynamic Host Configuration Protocol (DHCP) server. If a DHCP server is found, it assigns IP
addresses to all devices. If no DHCP server is found, then the system self-assigns link-local
addresses.
If a Deskset is disconnected for a substantial length of time, a new IP address may be
assigned to it when reconnected. The Deskset does not lose its assigned extension.
Even if you unplug a unit, its extension is reserved. If you want to remove a Deskset from the
network, the extension must be deleted. This ensures that the Deskset does not tie up an
extension. This section covers:
Getting Started
„
“Gateway Main Menu” on page 33
„
“Deskset Admin Settings” on page 37
„
“Call Fwd-NA” on page 39
„
“Restore Default Settings” on page 44
„
“IP Settings” on page 46
„
“Reset User Password” on page 51
„
“Software Upgrade” on page 52
32
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Gateway Main Menu
The Gateway displays the Idle menu upon completion of the power up sequence. Access the Main menu to perform the system
operation functions.
To access the Main menu from the idle screen, press the
following functions:
„
Device Information
„
Network Status
„
Configuration
key. The menu provides the
Press the
key to highlight an entry, then press
to see information about your
Gateway or your Network. Select Configuration to view or modify some Gateway settings. Here is
the information you can see in Device Information and Network Status:
Device Information
Getting Started
Network Status
„
Model #
„
IP Address
„
Serial #
„
Subnet Mask
„
Boot Version
„
Default Gateway
„
Firmware version
„
DNS Server
„
Software version
„
MAC Address
33
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Configuration
Press
/
in the main menu until Configuration is highlighted and press
to
display the Configuration menu. The current setting is indicated with [x]. You can use this interface
or the WEBUI to restore factory defaults and upgrade software. Here are the configuration settings:
Getting Started
„
Configuration — Current Gateway settings.
„
Auto IP (DHCP) — Is set automatically.
„
Static IP — You can change the Static IP only from the Gateway. Although the Gateway
prompts you through the process, using a static IP address can have serious effects, so
contact your installer if Static IP editing is required.
„
Restore Defaults — Highlight Restore Defaults, and press
. Press and hold
for two seconds when prompted. See Backup/Restore Settings on page 91 before restoring
factory defaults.
„
Upgrade Software — For upgrading software, just highlight Upgrade Software, and press
. If new software is available, you are prompted to press
again to accept the
upgrade.
34
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Upgrade Software
To upgrade the software to the latest version:
Press
menu.
2.
Press
to highlight Upgrade Software and press
searching for a host and new software.
„
/
in the main menu until Configuration is highlighted and press
1.
to display the Configuration
to initiate the software upgrade process. The device starts
If a host cannot be found, the Host Not Found message displays.
Upgrade the software from the PC, which can offer more information about connection issues.
„
3.
4.
If the host is found, but there is no new software available, then the No New Version
message displays.
If new software is available, you are prompted to initiate the upgrade by pressing
abort by pressing
.
, or to
„
Once the downloading starts, the display indicates the progress as shown by the rising
percentage indicator on-screen. The device reboots automatically once the Flash
programming is completed.
„
If for any reason the Flash programming process is interrupted, the system reboots using the
last version of software.
„
Pressing
during programming process terminates the download mid-stream and
returns you to the Configuration menu. The previous software version remains in effect.
Press
Getting Started
repeatedly until you return to the main menu.
35
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Gateway Reset
Press the RESET button shown in Figure 30 by inserting a pen or paper clip into the hole and applying pressure to the button.
„
Pressing the RESET button for less than five seconds reboots the Gateway (your system settings are unaffected).
„
Pressing the RESET button for more than five seconds resets the Gateway to factory defaults and clears the system
configuration (Auto Attendant settings, Ring Groups, Hold message, and System Directory).
LINE 1
LINE 1
LINE 2
LINE 3
LINE 4
BYPASS
LINE 2
LINE 3
UP
RESET
LINE 4
POWER
DOWN
SELECT
DC 5.1V
LAN
-
+
CANCEL
Reset Button
Figure 30.
„
Gateway Reset Button
If you are concerned about accidentally erasing all data, simply unplugging the power cord, then plugging it back in will
also power cycle and reboot the unit.
Getting Started
36
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Deskset Admin Settings
The WEBUI provides a complete interface for setting up your system (see “The WEBUI” on page 56), but some settings are also
available from any Deskset in the system.
To display the Admin Settings menu:
Menu
1.
Press MENU to display the Menu screen shown in Figure 31.
1. Deskset Settings
2.
Press 3 on the dial pad to display the Admin Settings screen shown in Figure 33
on page 38.
3.
Enter the Admin password, as shown in Figure 32, and press SELECT.
2. User Settings
3. Admin Settings
4. Deskset Information
Use
or
to scroll then press
SELECT or press 1 - 4.
Quick
Dial
NOTE: The operator's Deskset has a fifth choice, Auto Attendant
Settings, on the Menu screen.
Figure 31. Menu Screen
Admin Password
Enter Admin password:
Use dial pad to enter Admin password.
Press SELECT when done.
Quick
Dial
Backspc
Cancel
Figure 32. Admin Password
Getting Started
37
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Admin Settings
1. Call Fwd-NA
Function
Submenu
1. “Call Fwd-NA” on page 39
1. Call Forward All Target (Ext/VM/Line)
2. to Ext: xxx
(VM)
3. to Line: xxx-xxx-xxxx
2. Fwd/Trans to line (Enabled)
3. Restore Default Settings
4. IP Settings
Call Fwd-NA Delay <5/10/15/20…45>
(Auto)
5. Reset User Password
2. “Fwd/Trans to line” on page 43
6. Software Upgrade
3. “Restore Default Settings” on page 44
Use
or
to scroll then press
SELECT or press 1 - 7.
Quick
Dial
4. “IP Settings” on page 46
1. IP Configuration <Auto/Static>
2. Set/Edit Static IP
Figure 33. Admin Settings
3. IP Status
5. “Reset User Password” on page 51
6. “Software Upgrade” on page 52
Getting Started
38
Software upgrade screen
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Call Fwd-NA
Each Deskset defaults to forwarding unanswered calls to Voicemail after they ring for 15 seconds. You can change the target
destination to another extension or an external line, or the administrator can turn off call forwarding when there is no answer.
You can change the delay to a number between five and 45 seconds.
To set up Call Forward No Answer:
Figure 34. Call Fwd-NA Settings
1.
Perform the “To display the Admin Settings menu:” procedure on page 37.
2.
Press 1 on the dial pad to display the Call Fwd-NA Settings screen shown in
Figure 34.
3.
Press the or
destinations.
navigation key to toggle the setting to one of the following
„
“Call Forward - No Answer to Voicemail” on page 40.
„
“Call Forward - No Answer to an Extension” on page 41.
„
“Call Forward - No Answer to an Outside Line” on page 42.
NOTE: This setting controls the Call Forward-No Answer
destination. The default setting is Call Fwd-NA Target
to Voicemail. If Call Forward All is on, these settings do
not apply. Call Forward All is set using the User Settings
at the individual Deskset.
Getting Started
39
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Call Forward - No Answer to Voicemail
To forward all unanswered calls to voicemail:
1.
Perform the “To display the Admin Settings menu:” procedure on page 37.
2.
Press 1 on the dial pad to display the Call Fwd-NA Settings screen shown
in Figure 35, with the current Call Forward target in the top field.
3.
Press the
Figure 35.
4.
Press the
5.
Press the
or
navigation key until
is highlighted as shown in
navigation key to highlight Call Fwd-NA Delay.
or
navigation key to adjust the delay in five-second increments.
NOTE: The minimum delay is five seconds and the maximum
delay is 45 seconds. The default setting is 15 seconds.
Figure 35. Call Fwd-NA Settings
6.
Press
to accept the change and display the Admin Settings screen.
NOTE: When a call is received, the Deskset displays the screen
shown in Figure 36.
Figure 36. Call Forward Confirmation
Getting Started
40
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Call Forward - No Answer to an Extension
To forward all unanswered calls to an extension:
Figure 37. Call Fwd-NA Settings
1.
Perform the “To display the Admin Settings menu:” procedure on page 37.
2.
Press 1 on the dial pad to display the Call Fwd-NA Settings screen shown
in Figure 37, with the current Call Forward target in the top field.
3.
Press the
Figure 37.
4.
Press the
navigation key to move to the to Ext: editable field. A blinking
cursor appears in the number field.
5.
Enter in a valid extension.
6.
Press the
7.
Press the
or
navigation key until
is highlighted, as shown in
navigation key to highlight Call Fwd-NA Delay.
or
navigation key to adjust the delay in five-second increments.
NOTE: The minimum delay is five seconds and the maximum
delay is 45 seconds. The default setting is 15 seconds.
8.
Press
to accept the change and display the Admin Settings screen.
NOTE: The screen shown in Figure 38 displays when a call is
received.
Figure 38. Call Forward Confirmation
Getting Started
41
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Call Forward - No Answer to an Outside Line
You may use the Telephone Line to Telephone Line Call Timer to limit the duration of calls transferred to outside lines, because
they use two of your telephone lines. (See Telephone Line to Telephone Line Call Timer “Basic Settings” on page 63.)
To forward all unanswered calls to an outside line:
Figure 39. Call Fwd-NA Settings
1.
Perform the “To display the Admin Settings menu:” procedure on page 37.
2.
Press 1 on the dial pad to display the Call Fwd-NA Settings screen shown
in Figure 39, with the current Call Forward target in the top field.
3.
Press the
Figure 39.
4.
Press the
navigation key to move to the to Line: editable field. A blinking
cursor appears in the number field.
5.
Enter in a valid phone number. For outside calls, first dial 9.
6.
Press the
7.
Press the
or
navigation key until
is highlighted, as shown in
navigation key to highlight Call Fwd-NA Delay.
or
navigation key to adjust the delay in five-second increments.
NOTE: The minimum delay is five seconds and the maximum
delay is 45 seconds. The default setting is 15 seconds.
8.
Press
to accept the change and display the Admin Settings menu.
NOTE: The screen shown in Figure 40 displays when a call is
received.
Figure 40. Call Forward Confirmation
Getting Started
42
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Fwd/Trans to line
The System Administrator may enable or disable the ability to forward or transfer a call to an external line because these features
use two of your telephone lines. This function is enabled by default. Disabling this function prohibits the user from sending a call
to an external line via the Gateway.
To toggle the Forward/Transfer to an external line:
1.
Perform the “To display the Admin Settings menu:” procedure on page 37.
2.
Press 2 on the dial pad to display the Fwd/Trans to line screen shown in Figure 41,
with the current setting in the top field.
3.
Press the or navigation key to toggle the setting from Enabled to Disabled,
as shown in Figure 42.
4.
Press
to accept the changes and return to the Admin Settings screen
shown in Figure 33 on page 38.
Figure 41. Fwd/Trans to Line
Figure 42. Toggle Fwd/Trans
Getting Started
43
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Restore Default Settings
To restore the default settings:
1.
Perform the “To display the Admin Settings menu:” procedure on
page 37.
2.
Press 3 on the dial pad to display the Restore Default screen shown in
Figure 43.
3.
Press
to confirm.
Figure 43. Restore Default
Restoring defaults deletes the entries in the Directory, Call Log, Redial, Quick Dial, and all user settings configurable through the
Deskset. Voicemail messages are not deleted. To view affected settings, see Table 2. See Backup/Restore Settings on page 91
before restoring factory defaults.
Table 2.
System Default Settings
Parameter
Selection
Default
Contrast
1-9
5
Backlight
Hi, Lo, Off
Hi
Ring Volume
0-9
3
Ringtones
1-9
1
Key Beeps
On, Off
On
Getting Started
44
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Table 2.
System Default Settings (Continued)
Parameter
Selection
Default
Preferred Audio Mode
Speakerphone, Headset
Speakerphone
Current Greeting
Primary, Alternate, Pre-Set
Pre-Set
Call Forward All Target
Ext, VM, Line
VM
Call Forward-No Answer Target
VM, Ext, Line, OFF
VM
Call Forward-No Answer Delay
5-45 (in 5 second increments)
15
Current Name
Personal, Pre-Set
Pre-Set
Voicemail
Enabled, Disabled
Enabled
IP Auto, Static Auto
IP Auto, Static Auto
Auto
Directory List
All, Personal, System, Extension
All
First Name / Last Name toggle
First Name, Last Name
First Name
Admin Password
XXXXXX
12345
Getting Started
45
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
IP Settings
To display the IP status:
Figure 44. IP Settings
Getting Started
1.
Perform the “To display the Admin Settings menu:” procedure on
page 37.
2.
Press 4 on the dial pad to display the IP Settings screen shown in
Figure 44.
3.
Perform one of the following:
a.
Press 1 to select IP Configuration. See “To set the IP Configuration
or edit the IP Address:” on page 48.
b.
Press 2 to select Set/Edit Static IP. See “To set and edit static IP
Address:” on page 49.
c.
Press 3 to select IP Status. See “To view the IP status:” on page 50.
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
IP Configuration
The system defaults to automatically setting the IP address. An Internet Protocol (IP) address is an individual numeric identification
assigned to devices on a computer network. Valid IP addresses enable devices on the network to synchronize with each other
and enable communication.
IP addresses can be assigned in two ways:
„
Automatically by a DHCP server on the network. This IP address is a dynamic assignment; the address is on lease from
the DHCP server. The lease is renewed as long as the Gateway remains connected and there is no change to the network.
However, if the device is disconnected, or if there is a network or AC power interruption, the lease may not be renewed
(i.e. the IP address expires) and a new IP address may be assigned.
„
Manually by a System Administrator. This is a static IP address and does not change. If you use a static IP address, you
tie up that address. It cannot be used by other devices.
Using a DHCP-assigned address is highly recommended. If a Deskset cannot find a DHCP server on the network, then it assigns
itself an IP address. This is called a self-assigned link-local address and begins with the number 169 (169.xxx.xxx).
Each Deskset can temporarily assign itself a 169 IP address if the DHCP server is slow to respond to an IP request. However, the
Deskset reverts to the proper IP address if the DHCP server resolves the request.
In the case of a large installation, the DHCP server may take several minutes to respond. This delay may be especially long during
initial installation. If a Deskset continues to use a 169 IP address, then it cannot communicate with other devices on the network.
In this case, there is a problem with IP address assignment that must be resolved by the Network Administrator. It may be
necessary to upgrade your DHCP server equipment to one that can accommodate the required number of SB67010 Gateways,
SB67030 Desksets and PCs connected to your network.
Getting Started
47
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
.
To set the IP Configuration or edit the IP Address:
Figure 45. IP Configuration
Getting Started
1.
Perform the “To display the Admin Settings menu:” procedure on page 37.
2.
Press 4 on the dial pad to display the IP Settings menu shown in Figure 44 on page
46.
3.
Press 1 to select IP Configuration.
4.
Press the or
in Figure 45.
5.
Press
to accept the changes and return to the Admin Settings screen
shown in Figure 33 on page 38.
navigation key to toggle between [Auto] and [Static], as shown
48
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Set/Edit Static IP
If your business requires a static IP address, contact your network administrator.
To set and edit static IP Address:
1.
Perform the “To display the Admin Settings menu:” procedure on page 37.
2.
Press 4 on the dial pad to display the IP Settings screen shown in Figure 46.
3.
Press 2 to display the Static IP Edit screen shown in Figure 47.
4.
Enter digits.
Figure 46. IP Configuration
„
There is a 12-digit limit on the number field (not including dots)
„
Pressing the pound key (#) inserts a dot.
„
Pressing
when the cursor is positioned next to a dot deletes the dot
and the digit to the left of the dot.
5.
Press the
or
navigation key to cycle through the four different fields.
6.
Press
to accept the changes and return to the Admin Settings screen
shown in Figure 33 on page 38.
NOTE: IP Address format: Each octet of the IP address ranges from
0 to 255. The system does not check for the accuracy of the
address entered. You can enter single or double digits and
do not need to use zeros as place-markers. For example,
enter “192.168.0.1” instead of “192.168.000.001”.
Figure 47. Set/Edit Static IP
.
Getting Started
49
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
IP Status
This screen is for informational purposes only.
To view the IP status:
1.
Perform the “To display the Admin Settings menu:” procedure on page 37.
2.
Press 4 on the dial pad to display the screen shown in Figure 44 on page 46.
3.
Press 3 to display the IP Status screen shown in Figure 48.
4.
Press the
screen.
navigation key to view status entries that are not shown on-
NOTE: The list is not circular, so when you reach the end of the
available text, pressing the
navigation key has no effect.
If you are at the top of the page, pressing the
navigation
key has no effect.
Figure 48. IP Status
5.
Getting Started
or
Press
when your review is complete.
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Reset User Password
Having a user password is not required. If you want to eliminate the need for a user password, or if you want to clear the user
password so you can enter a new one, you need to reset the user password.
To reset the user password:
1.
Perform the “To display the Admin Settings menu:” procedure on page 37.
2.
Press 5 to begin the password reset process. The confirmation screen shown
in Figure 49 displays.
3.
Press
to confirm password reset.
The screen shown in Figure 50 appears informing you that the password has
been reset.
Figure 49. Reset User Password
NOTE: You can now access User Settings and Voicemail
without entering a password.
Figure 50. User Password Cleared
Getting Started
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Software Upgrade
NOTE: The Admin Settings menu contains six entries. To view the Upgrade Software entry, it is necessary to
press the
navigation key.
To access the Software upgrade feature:
1.
Perform the “To display the Admin
Settings menu:” procedure on
page 37.
2.
Press 6 to display the screen
shown in Figure 51. The system
scans for an upgrade.
„
If an upgrade is available, the
screen shown in Figure 52
displays.
Figure 52. Upgrade Available
Figure 51. Software Upgrade
Getting Started
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
To access the Software upgrade feature: (Continued)
„
If no upgrade is available the
screen shown in Figure 53
displays.
3.
Press
to install the
upgrade. The screen shown in
Figure 54 displays.
4.
Press
when the upgrade
is complete to return to the User
Settings menu.
Figure 54. Upgrade Complete
Figure 53. No New Version
The Deskset will automatically reset at the end of the software upgrade process. If a PC is connected to the Deskset that you are
using, any network traffic involving that PC will halt until the Deskset has resumed operation. Avoid updating the Deskset when
the user is likely to be at the workstation.
Getting Started
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Deskset Reset
Press the RESET button shown in Figure 55 by inserting a pen or paper clip into the hole and applying pressure to the button.
„
Pressing the RESET button for less than five seconds reboots the Deskset (your user settings are unaffected).
„
Pressing the RESET button for more than five seconds resets the Deskset to factory defaults and clears the system
configuration (your user settings, Personal directory list, and the extension number). This is a complete reset, unlike the
Restore Default Settings option in Admin Settings on the Deskset.
Reset Button
Figure 55. Deskset Reset Button
„
If you are concerned about accidentally erasing all data, simply unplugging the power cord, then plugging it back in will
also power cycle and reboot the unit.
Getting Started
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
C
HAPTER
4
SYSTEM CONFIGURATION
The Web User Interface (WEBUI) shown in Figure 58 on page 57 allows you to configure
certain system functions such as global settings and the System Directory. The WEBUI is
embedded in every SB67030 Deskset and SB67010 PSTN Gateway.
CAUTION: In most cases there are multiple settings on one page. Changing
a setting does not instantly apply the new value. Click
on
the WEBUI to save all changes on that page.
CAUTION: Only one person at a time should log in as the System
Administrator to prevent unintentional overwriting of changes.
NOTE: Changes made on the WEBUI are transmitted to all Desksets when
applied. If changes are being made at the Deskset and WEBUI
simultaneously, a first-come-first-served policy on resource allocation
applies. System configuration changes are transmitted globally when
the session ends, either by pressing
on the Deskset or clicking
on the WEBUI.
System Configuration
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
The WEBUI
The WEBUI consists of web pages with editable settings that allow you to administer the System. See “System Configuration” on
page 55 for more details. The WEBUI consists of:
“Web User Interface (WEBUI) Overview” on page 57
“System Settings” on page 60
“Phone Settings” on page 84
“Device Management” on page 90
„
“Viewing System Information” on page 61
„
“Basic Settings” on page 63
„
“Ring Groups” on page 66
„
“Auto Attendant Overview” on page 69
„
“Hold Message” on page 81
„
“System Directory” on page 83
„
“Basic Settings” on page 85
„
“Station Directory” on page 87
„
“Quick Dial Keys” on page 89
„
“Backup/Restore Settings” on page 91
„
“Upgrade Device” on page 96
„
“Device Log” on page 97
“Product Registration” on page 98
“Help” on page 99
System Configuration
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Web User Interface (WEBUI) Overview
Once a Gateway and at least one Deskset are connected to the LAN, you can use the Web User Interface (WEBUI) to administer
the system. Only one person should log in as System Administrator at a time to prevent accidentally overwriting and losing
intended changes. This guide provides WEBUI access information for System Administrators.
WEBUI information for users is contained in the “AT&T SB67030 Deskset User’s Guide”.
To access the browser interface:
IP Address
1.
Press MENU on the Deskset.
2.
Press 4 on the dial pad to display the Deskset Information screen shown
in Figure 56.
3.
Find your IP Address on the
Deskset Information screen.
4.
Open a browser. AT&T
recommends Internet
Explorer 6 or higher for best
performance. The PC must
be on the same subnet as
the Deskset.
5.
Type the Deskset IP address
Figure 58. Login
in the address bar, as shown
in Figure 57, and press ENTER. The browser displays a login screen as
shown in Figure 58.
6.
Enter admin in the Login Name: field and 12345 in the Password field,
then click
. You may change your Admin ID and password once you
are logged in.
Figure 56. Deskset Information Screen
IP Address
Figure 57. Browser Entry
System Configuration
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
CAUTION: Only one person at a time should log in as the System Administrator to prevent unintentional
overwriting of changes.
If changes are being made from a Deskset and WEBUI simultaneously, they are applied on a first-come-first-served basis. As
system configuration is session-based, changes are only transmitted globally when the session ends (either by pressing
on the Deskset, or clicking
on the WEBUI).
.
CAUTION: In most cases there are multiple settings on one page. Changing a setting does not instantly apply
the new value. Clicking the
button saves all changes on that page.
Click topics from the navigation list on the left side of the WEBUI to see them. You view and change settings in two different
types of fields, drop-down menus and entry fields into which you type information. For your security, the WEBUI times out after
10 minutes, so if it is idle for that time, you must log in again.
System Configuration
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Error Handling
If you type an invalid value into one of the WEBUI fields and click
, the page is not saved. The WEBUI displays an error
message at the top of the page. The field with the incorrect value is highlighted, as shown in Figure 59.
.
Error Message
Invalid Entry
Figure 59. WEBUI Error Indication
System Configuration
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
System Settings
Use the WEBUI to make changes to the System Settings.
CAUTION: When making changes to the System Settings through the WEBUI, ensure that no one is using an
extension. It is a good idea to block off a time period for system configuration and inform all users
not to make any calls during that time or make the changes after office hours.
The System Settings consist of:
„
“Viewing System Information” on page 61
„
“Basic Settings” on page 63
„
“Ring Groups” on page 66
„
“Auto Attendant Overview” on page 69
„
“Hold Message” on page 81
„
“System Directory” on page 83
„
“Basic Settings” on page 85
„
“Station Directory” on page 87
„
“Quick Dial Keys” on page 89
„
“Device Management” on page 90
„
“Backup/Restore Settings” on page 91.
System Configuration
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Viewing System Information
To view system information:
1.
Log in as administrator. The System Information screen shown in Figure 60 displays.
2.
Click System Settings in the left navigation menu to see the screen at any time from within the WEBUI.
3.
Click System Information to display the Desk Phones, Gateways, and Lines.
4.
Click
so you can see the MAC addresses and other information specific to each device, as shown
in Figure 61 on page 62. There may be a delay as the system gathers information.
Figure 60. Menu - System Information
System Configuration
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Figure 61. Expanded System Information
System Configuration
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Basic Settings
To view or modify the system Basic Settings:
1.
Click Basic Settings in the left navigation menu to access the
System Basic Settings screen shown in Figure 62.
2.
Change the Administrator User ID and/or Administrator
Password. The Administrator User ID and/or Administrator
Password is limited to four to six digits. Values outside this range
generate an error message.
3.
Although the default extension for the operator is 200, any
Deskset can be designated as the operator station. Incoming calls
are forwarded to the operator station if the caller presses 0 (zero)
while in the Auto Attendant.
a.
Click the drop-down list under Operator Extension:.
b.
Select the extension to assign as operator. The default is 200.
c.
To disable the operator extension, see “Auto Attendant
Overview” on page 69.
Figure 62. System Basic Settings Menu
System Configuration
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
To view or modify the system Basic Settings: (Continued)
4.
Use the Telephone Line to Telephone Line Call Timer feature to
limit the duration of forwarded incoming calls to non-system phone
numbers, such as to cell phones. When you forward these calls, two
of your phone lines are in use for the duration of the forwarded call,
one for the incoming call and one for the call to the forwarded line.
The default time is 30 minutes and the range is from 15 to 120
minutes.
5.
The time can be automatically set from the online NTP Server
(recommended) or you can set it from the WEBUI. The time defaults
to Daylight Savings Time set by the NTP Server, but you can specify
another server. If you have the time set by another server, enter
whether your area observes Daylight Savings Time.
NOTE: Before changing the system time or date, make
sure that there are no calls in progress or some
extensions’ time may not be updated.
Figure 63. Basic Settings - System Time/Date
System Configuration
„
Locate System Time/Date Options:, as shown in Figure 63.
„
Click the Set Time by NTP Server button:
a.
Click the Default button to set the time automatically from
the Network Time Protocol (NTP) server.
b.
Click the Custom Time Server: button if you have your
own time server and enter the URL into the field.
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
To view or modify the system Basic Settings: (Continued)
c.
Select your time zone from the Time Zone: drop-down
menu.
d.
Click the Yes or No button for Daylight Savings Time:.
OR
„
6.
Click the Manual button.
a.
Enter the current time and date information to set your own
time.
b.
Select your time zone from the Time Zone drop-down
menu.
c.
Click the Yes or No button for Daylight Savings Time:.
Click
Figure 64. Basic Settings - System Time/Date
System Configuration
65
.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Ring Groups
Extensions can be grouped together to form up to 10 ring groups. For example, all extensions in the sales department could be
defined as a ring group. Incoming calls may be forwarded to a particular ring group through the Auto Attendant. When the call
is forwarded, all extensions assigned to the group ring. See “Auto Attendant Menu Choices” on page 77 for information on using
ring groups in the Auto Attendant. Ring groups can only be accessed through an Auto Attendant command entered by an external
caller. The user cannot call a ring group internally. You can designate one extension for forwarding when no one answers a ring
group call, so its voicemail can record a message.
To change the Ring Group settings:
1.
Log in as administrator. The System Information screen
shown in Figure 62 on page 63 displays.
2.
Click System Settings in the left navigation menu to
access the screen at any time from within the WEBUI.
3.
Click in the left navigation menu to access the Ring Groups
menu, as shown in Figure 65.
4.
Click
to create a new ring group.
The Create Ring Group page displays, as shown in
Figure 66 on page 67.
Figure 65. Ring Group Menu
OR
To view or edit a ring group, click
. The Edit Ring
Group page displays, as shown in Figure 67 on page 68.
System Configuration
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
To create a Ring Group:
1.
Enter an appropriate name for the new ring group.
2.
Select the Target: for the ring group under Ring Group No
Answer:.
„
Select Off to let the ring group ring until the call is answered
or the caller hangs up.
„
Select Voicemail and enter a Target Extension: in the text
box to assign an extension’s Voicemail to answer calls after the
number of seconds you choose for Seconds before
Forwarding:.
If you select the Voicemail option, the target extension does
not ring after the Seconds before Forwarding:. The call
goes directly to Voicemail.
„
Select Extension to forward the call to the Target
Extension: entered in the text box after the number of
seconds you choose for Seconds before Forwarding.
3.
Select the extensions that should be in the ring group from the
Available Extensions drop-down menu and click
. (See
“Ring Groups” on page 66 for more information on ring groups.) If
no one answers the call at any of the ring group extensions, the
call is forwarded according to that extension's Call Forward No
Answer settings. If there is no Call Forward No Answer target set,
the ring group rings forever.
4.
Click
Figure 66. Create Ring Group Menu
to save these settings when you are done.
The new ring group appears on the Ring Groups Summary page.
System Configuration
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
To edit a Ring Group:
1.
Verify that the desired ring group name displays. (See
“Ring Groups” on page 66 for more information on ring
groups.)
2.
Select an Available Extension. Then click
add a ring group from this page.
to
OR
Select a Ring Group Member. Then click
delete a ring group from this page.
3.
Figure 67. Edit Ring Group Menu
System Configuration
68
Click
to
to save these settings when you are done.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Auto Attendant Overview
Use the Auto Attendant to automatically answer incoming calls. Depending on your system setup, your callers hear an opening
menu providing instructions that allow them to use a touch-tone telephone to reach the appropriate person, ring group, Company
Directory, or operator. This menu can be different at different times of the day (day, night, and lunch). If you disable the Auto
Attendant, all incoming calls ring only at the operator extension, which defaults to Extension 200.
Figure 68 shows the Auto Attendant submenus.
Figure 68. Auto Attendant Submenus
System Configuration
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Auto Attendant Configuration
Use the Auto Attendant General Settings menu shown in Figure 68 on page 69 to configure Auto Attendant Timing, Opening
menu, and the Auto Attendant schedule.
To set up the Auto Attendant Timing:
1.
Click Auto Attendant in the left navigation menu.
2.
To set whether the system or the operator answers the phone,
and to set the times for different opening messages to callers,
locate Enable Auto Attendant:, shown in Figure 69.
3.
Click one of the Enable Auto Attendant buttons.
„
Click the Scheduled button to automatically change the
message with the time of day. You cannot automatically set
or schedule Lunch mode.
Figure 69. Auto Attendant Menu
OR
„
Click the Manual button to immediately change to a different time mode.
a.
To choose a mode, click on the drop-down list beside this option and select Day Menu, Night Menu, or Lunch
Menu. The default is Day Menu.
b.
Select the menu you created for that time from the appropriate Opening Menu Selection:.
OR
„
4.
Click the Off button to direct calls to the operator station instead of the Auto Attendant.
Click
to save the settings.
System Configuration
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Opening Menu Selection
The opening menu is what callers hear when the Auto Attendant answers an incoming call. If you have not created custom
opening menus (see “Creating Auto Attendant Menus” on page 73), the opening menu for each mode is set to the default menu,
as shown in Figure 70. The default prompt is: “Enter the extension number or enter 0 for the operator”.
1.
Once an opening menu has been created, go to Opening Menu
Selection and choose the menu for that time from the drop-down
box.
2.
A custom menu can be selected, regardless of the intended mode
(day, lunch, or night).
You can also create other menus that callers can choose by pressing
dial keys on their phone. For instance, callers might choose to access a
menu announcing your hours of operation.
Figure 70. Opening Menu Selection
System Configuration
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
To set up the Auto Attendant Schedule:
Figure 71. Auto Attendant Schedule Day/Night Menus
System Configuration
72
„
The bottom portion of the partial screen shown in
Figure 70 on page 71 is shown in Figure 71. Use it
to set the start times for day and night modes for
each day of the week, or you can accept the default
times. Click on the drop-down boxes to adjust the
time.
„
Minutes are set in five-minute increments.
„
The three dots (...), as shown in the hour drop-down
box for Sunday in Figure 71, extend the previous
mode. In this case, all of Saturday and Sunday
operate in night mode that started on Friday under
Night Start.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Creating Auto Attendant Menus
You can create up to 20 menus that consist of recordings the callers hear and lists of actions they can take. To create the menus,
plan what you want callers to be able to do. Write down the first announcement you want your callers to hear during daytime
calls. These announcements are part of menus that you create. Use the Auto Attendant Menu Editor to provide your callers with
choices by creating menus.
To create or edit a menu:
1.
Click Auto Attendant in the left navigation menu to access the sub
menus.
2.
Click Menus in the left navigation menu, to display the menu shown
in Figure 72.
3.
You can add or edit a menu.
„
„
To add a new menu (you can define up to 20 menus):
a.
Click on the drop-down box and select Create New Menu,
as shown in Figure 72.
b.
Give the menu a name that will help you remember its
purpose. For instance, if you create a menu listing your
business hours, you might call it “hours”.
To edit an existing menu:
a.
From the drop-down box, select the menu that you want to
edit.
b.
Change the name, as desired.
Figure 72. Auto Attendant Menu Editor
System Configuration
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
To create or edit a menu: (Continued)
4.
Click
„
to record the menu voice prompt. The menu shown in Figure 74 on page 76 appears.
a.
Select an extension to be used for recording the prompt.
b.
Follow the procedure on the screen to record a prompt. Hang up before you click
.
Set Direct Dial:
Click the Enable Direct Dial On button shown in Figure 72 on page 73 to allow callers to directly dial users’
extensions. Callers cannot press 2 for other actions.
„
Enable the operator:
Click the Enable Operator On button shown in Figure 72 on page 73 to allow callers to press zero (0) to reach the
operator, (defaulting to Extension 200). Callers cannot press 0 for other actions.
„
Set the numeric key values:
z
Program an action for digits 1,3,4,5,6,7,8, and 9, and * (star) and # (pound) as needed. (See “Auto Attendant Menu
Choices” on page 77.)
NOTE: If no digit keys are pressed a few seconds after the voice prompt, the voice prompt replays.
After replaying the voice prompt a few times, the Auto Attendant hangs up the call.
NOTE: If the caller hangs up the phone, the Auto Attendant stops.
System Configuration
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
To delete a current menu:
1.
Select the menu name from the drop-down list.
2.
The selected menu name appears in the Menu Name: dialog box as shown in Figure 73.
3.
Click
.
Test
Test
Figure 73. Auto Attendant Delete Menu
System Configuration
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Auto Attendant Voice Prompts
To record Auto Attendant voice prompts:
1.
2.
Perform the procedure shown in Figure 74.
„
You need to identify an extension from which
to record the voice prompts so you can use the
telephone microphone for recording.
„
The selected extension will ring. Lift the
Handset to hear recording instructions.
Press
when you are done. You
return to the Auto Attendant Menu Editor so that
you can add actions to the menu.
Here is an example of an opening daytime script
which could be part of the Opening Day Menu:
“This is the Widget Company. If you know your
party's extension, dial it now. For a list of
salespeople, press 1. For customer service, press 3.
To hear a recording of our hours, press 9. To hear
our company directory, press 0."
Then if the caller presses 1, they may hear, “For
North America Press 1, For Asia, Press 3." When
you record this menu, you might want to call it the
“sales team” menu, which could be used in the
Opening Day Menu.
Figure 74. Auto Attendant Voice Prompts
System Configuration
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Auto Attendant Menu Choices
To associate an action with a digit key (Press 1:, Press 2:, Press 3:), select the action from the drop-down menu described
in Table 3. When the caller presses that key, the described action occurs. Create as many actions as you wish. Click
when done.
.
Table 3.
Auto Attendant Menu Choices
Menu Choice
Action
None
No action.
Replay
Replays the current message.
Directory
Accesses the Company Directory. See “Name Recording for Auto Attendant Company Directory”
on page 78 and “Basic Settings” on page 85.
Previous Menu
Plays the previous menu.
Opening Menu
Plays the opening menu.
Default Menu
Plays the assigned default menu.
<Menu Name>
Accesses other menus that you have created and named. Select any Menu that you have created
to establish a navigational tree.
<Ring Group>
Sends the call to a rIng group that you have created and named. When callers select a ring
group, every extension in that group rings.
<Extension>
Sends the call directly to a specific extension.
System Configuration
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Name Recording for Auto Attendant Company Directory
Either the administrator or the individuals can create name recordings at the Desksets. When Directory is enabled in Auto
Attendant, these recordings are played back to callers to confirm their directory lookups.
To record a personal name:
1.
Press MENU to display the Menu screen
shown in Figure 75.
2.
Press 2 to display the User Settings
menu shown in Figure 76.
„
3.
Figure 75. Menu
If you have set a user password, the
Enter User Password screen shown in
Figure 77 displays. Enter your
password, and press SELECT.
Press 4 to display the Name Recording
menu shown in Figure 78.
Figure 76. User Settings
Name Recording
1. Play/Rec Personal Name
2. Delete Personal Name
Use
or
to scroll then press
SELECT or press 1 - 2.
Quick
Dial
Figure 78. Name Recording
System Configuration
Figure 77. User Password
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
To record a personal name: (Continued)
Play/Rec Name
Personal Name
4.
Press 1 to display the Play/Rec Name screen shown in Figure 79.
5.
Press
displays.
NO NAME RECORDED
to record a personal name. The screen shown in Figure 80
You are limited to a 10-second recording; recording stops automatically if you
exceed the limit.
Press Record to record name.
Record
Quick
Dial
Exit
Figure 79. Play/Rec Name
Play/Rec Name
Personal Name
6.
When you are finished recording, press
and
as shown in Figure 81.
7.
Press
8.
To return to the User Settings screen
shown in Figure 76 on page 78, press
.
. The screen changes to display
to review the name recording.
Play/Rec Name
Personal Name
RECORDING
Duration: 2s
Duration: 4s
Max allow ed: 10s
Max allow ed: 10s
Record f or up to ten seconds. Press
Stop when done.
Quick
Dial
Play
Record
Stop
Exit
Figure 80. Recording a Name
Figure 81. Recording Complete
System Configuration
Quick
Dial
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
.
To delete a personal name:
1.
Name Recording
1. Play/Rec Personal Name
2. Delete Personal Name
Use
or
to scroll then press
SELECT or press 1 - 2.
Quick
Dial
Figure 82. Name Recording
Follow steps 1 though 3 of “To record a
personal name:” on page 78 to display
the Name Recording screen shown in
Figure 82.
2.
Press 2. The confirmation screen shown
in Figure 83 displays.
3.
Press
to confirm. After the
screen in Figure 84 briefly appears, you
return to the Name Recording menu
shown in Figure 82.
Name Recording
Are you sure you want to
delete your recorded name?
Press Y es to delete or No to cancel.
Yes
Name Recording
1. Play/Rec Personal Name
Personal
Name Deleted.
2. Delete
Recording
The Extension number will play to
callers when they look up your name in
the Company Directory.
The extension number w ill be
used instead.
Use
or
to scroll then press
SELECT or press 1 - 2.
Quick
Dial
Figure 84. Personal Name Deleted
System Configuration
80
No
Figure 83. Delete Confirmation
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Hold Message
You can create a prompt for callers to hear when they are on hold.
To record an on hold announcement:
1.
Log in as administrator. The System Information screen shown in Figure 60 on page 61 displays.
2.
Click Hold Message in the left navigation menu to display the On-Hold Announcement screen shown in Figure 85 on
page 82.
3.
From the drop-down menu, select the System extension number you will use to record the prompt.
4.
Optional: Type in the script you will narrate in the Script Editor text box.
5.
Follow the procedure on the screen to record a prompt.
6.
Press 2 to play the current recorded hold prompt.
7.
Click
8.
Record your message, hang up the phone and click
when you are ready to record.
when you are finished.
To delete an existing on hold announcement:
1.
Log in as administrator. The System Information screen shown in Figure 60 on page 61 displays.
2.
Click Hold Message in the left navigation menu to display the On-Hold Announcement screen shown in Figure 85 on
page 82.
3.
Click
4.
Select
System Configuration
.
to confirm deletion.
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Figure 85. On Hold Announcement
System Configuration
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
System Directory
Create a list of phone numbers (referred to as System list on the Deskset) that people at your business frequently call. These
numbers are available to all of the extensions.
To set up the System Directory:
1.
Click System Directory in the left navigation
menu to display the menu shown in Figure 86.
2.
Click
3.
Complete the form shown in Figure 87 with the
information indicated.
.
For external phone numbers enter a 9 first.
4.
Click
to save the entry. The System
Directory menu appears with the entry added.
Figure 86. System Directory
NOTE: To edit an entry, on the right
side of Figure 86, click
and the screen shown in
Figure 87 appears, with the
fields populated with the entry
to be edited.
Figure 87. Edit System Directory
System Configuration
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Phone Settings
Use the WEBUI to configure basic phone settings.
„
“Basic Settings” on page 85
„
“Station Directory” on page 87
„
“Quick Dial Keys” on page 89
CAUTION: Change Phone Settings on only one Deskset at a time.
CAUTION: When making configuration changes to a device using the IP address of another Deskset, ensure that
no major changes occur on the Deskset whose IP address is being used. Disruption may cause the
configuration changes to fail.
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Basic Settings
The Phone Settings can be controlled by individual employees or the administrator. The Extension Basic Settings menu
displays the settings for an individual extension.
To set the Phone Settings - Basic Settings:
1.
Click Phone Settings in the left navigation menu.
2.
Select an extension from the Select Extension drop-down menu to
display the menu shown in Figure 88.
3.
Display Name: displays the name for the current extension. Callers
spell the Display Name using their touch-tone phone when they
search for extensions in the Company Directory.
Enter a new name into the First Name: and Last Name: fields and
select
.
4.
If you want to change an extension number, arrange for the extension
to be idle and enter the new number into the Change Extension
Number to: box.
5.
Select Call Forward/Transfer to Line to enable or disable the
ability to forward or transfer a call to an external telephone, via the
PSTN lines plugged into the Gateway. This function is enabled by
default. Disabling this function prohibits the user from sending a call
to an external line because this feature uses two of your telephone
lines, which you may need to limit.
Figure 88. Basic Phone Settings
System Configuration
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
To set the Phone Settings - Basic Settings: (Continued)
6.
To change the Call Forward No Answer Settings:.
a.
Select On or Off from the Call Forward: buttons. If you select Off, the extension rings until the call is answered or
the caller hangs up.
b.
Select either Voicemail, Extension, or Telephone Line as the Target Type:.
c.
Enter the external phone number if Telephone Line has been selected as the Target Type:. Enter the extension
number if Extension Number has been selected as the Target Type:.
d.
Enter a delay in seconds.
7.
Optional: Enter four to six digits to create a voicemail pass code for this extension.
8.
Click
.
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Station Directory
Station Directories (referred to as a Personal list on the Deskset) are only available at the extensions for which they were created.
They can be created by the administrator or by a Deskset user.
To manage the Station Directory:
1.
Log in as administrator. The System Information screen
shown in Figure 60 on page 61 displays.
You can also log in as a user, then proceed with step 3.
2.
Click Phone Settings in the left navigation menu to
display the menu shown in Figure 88 on page 85.
3.
Click Station Directory in the left navigation menu to
display the menu shown in Figure 89.
The default extension displays in the Station Directory
for Extension: dialog box.
Figure 89. Station Directory Extension Entry
Figure 90. Edit Station Directory Entry
System Configuration
87
4.
To change the target extension, select the extension
number from the drop-down menu.
5.
Click
Figure 90 displays.
6.
Complete the form with the information indicated as
shown in Figure 91 on page 88.
7.
Click
to save the entry. The Station Directory
menu appears with the entry added as shown in
Figure 92 on page 88.
. The menu shown in
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
To manage the Station Directory: (Continued)
8.
Click
to sort entries by last name.
The button changes to
. The button
toggles between first and last name directory sort.
9.
To delete Directory entries:
a.
Mark the entries to delete by selecting the checkbox
to the left of each entry.
b.
Click
entries are removed.
10. Click
.
11. Press DIRECTORY at the selected extension to verify
that the entries have been changed as desired.
Figure 91. Edit Station Directory Entry
Figure 92. Station Directory List
System Configuration
. All of the selected
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Quick Dial Keys
Quick Dial entries are only available at the extensions for which they were created. They can be created by the administrator or
by a Deskset user.
To create or edit Quick Dial entries:
1.
Log in as administrator. The System Information screen shown in
Figure 60 on page 61 displays.
You can also log in as a user, then proceed with step 3.
Figure 93. Quick Dial Keys Menu
System Configuration
2.
Click Phone Settings in the left navigation menu to display the
menu shown in Figure 88 on page 85.
3.
Click Quick Dial Keys in the left navigation menu to display the
menu shown in Figure 93.
4.
Select the Extension number from the Quick Dial Keys for
Extension: drop-down menu.
5.
Enter a name and number for every Quick Dial entry you want to
create.
6.
Click
7.
Press the key to the right of
at the selected extension to
verify that the entries have been created.
89
to save the entries.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Device Management
To modify a system devices:
1.
Log in as administrator. The System Information screen
shown in Figure 60 on page 61 displays.
2.
Click Device Management in the left navigation menu to
display the menu shown in Figure 94.
„
„
Figure 94. Device Management Menu
System Configuration
90
To delete a device, select the device from the dropdown and click
.
z
Disconnect the Deskset from the network before
deleting the extension. If the Deskset is not
disconnected, an error message displays.
z
When a station is deleted, the extension is removed
from the system database and will not appear in the
Extension list. All local settings remains intact.
z
To remove the personal Station Directory and local
settings, the Deskset must be restored to factory
defaults through the menu settings on the unit.
To change an extension number, select the extension
from the drop-down, enter the new extension number in
the Change Extension Number to: box and click
.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Backup/Restore Settings
Back up individual Deskset settings and system settings so that they can be restored if the network loses its settings. You can
also back up a Deskset to copy the settings to other Desksets, or to save the settings before resetting a Deskset to factory
defaults.
CAUTION: Only back up one Deskset at a time. Only restore one Deskset at a time.
CAUTION: If you back up an extension less than one minute after creating another backup for that extension,
you may overwrite the earlier one, since the names may be identical.
NOTE: Backup files are automatically saved on your computer using the following naming convention:
“backup_[device]_[extension number]_[year]_[month]_[day]_[time].cfg”. The device will be either “ds” for a
Deskset or “system” for a System backup. The backup file for extension 208, that was created at 4:29 PM
on October 26, 2009, would be named "backup_ds_208_2009-10-26_1629.cfg".
NOTE: If you are using Safari, the backup file will be saved as a .tar file instead of a .cfg file. You will still be able
to restore this file safely.
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
.
To back up the Deskset settings:
1.
Click Device Management in the left navigation menu and then
Backup/Restore.
2.
Click Deskset Settings in the left navigation menu. The Backup/
Restore Deskset Settings screen shown in Figure 95 appears.
3.
To backup Deskset settings, choose the extension from the top dropdown menu and click
.
4.
Your web browser opens a window asking you if you would like to save
the backup file. Click
.
Figure 95. Backup/Restore Deskset Settings
NOTE: You will need to locate and retrieve this file
later, so make sure you remember where you
saved it.
CAUTION: If you back up an extension less than one minute after creating another backup for that extension,
you may overwrite the earlier one, since the names may be identical.
System Configuration
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
To restore the Deskset settings:
1.
Click Device Management in the left navigation menu and
then Backup/Restore.
2.
Click Deskset Settings in the left navigation menu. The
Backup/Restore Deskset Settings screen shown in
Figure 95 on page 92 appears.
CAUTION: If you are restoring Deskset settings,
ensure that there are no calls in
progress or they will be dropped.
Figure 96. Restore Deskset Settings
3.
Choose the extension from the bottom drop-down menu of
the Restore deskset user settings shown in Figure 96. Select
whether you want to overwrite voicemail and call logs.
4.
Enter the file name or click
„
5.
and select a file.
Make sure you select the right file to restore. The
restore file name will include your extension number
and the date and time.
Click
.
Deskset settings are restored and the Deskset reboots. You
are then logged out of the WEBUI.
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
To back up the System Settings:
Figure 97. Backup/Restore System Settings
1.
Log into the WEBUI using the IP address of the
Gateway to be backed up.
2.
Click Device Management in the left navigation
menu and then Backup/Restore.
3.
Click System Settings in the left navigation menu.
The screen shown in Figure 97 appears.
4.
Click
.
„
Your web browser opens a window asking you if
you would like to save the backup file.
„
Save the file to a location on your computer so
that you can restore your settings later.
CAUTION: If you are performing a system restore, ensure that there are no calls in progress or they will be
dropped.
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
To restore the System Settings:
1.
Log into the WEBUI using the IP address of the
Gateways (not a Deskset) to be restored.
2.
If it is practical, unplug the PSTN lines from this
Gateway while restoration is in progress to ensure
you will not receive any incoming calls. If you have
more than one Gateway, you do not need to unplug
all of the other PSTN lines from the other Gateways,
just the one that you are logged onto.
3.
To restore the system settings, under Restore
System Settings, choose the system settings you
wish to restore, as shown in Figure 98.
4.
Click
and select the file which you saved
earlier to a specified location on your computer.
5.
Click
. System settings are
restored and the Gateway reboots. You are then
logged out of the WEBUI.
Figure 98. Backup/Restore System Settings
CAUTION: If you are performing a system restore, ensure that there are no calls in progress or they will be
dropped.
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Upgrade Device
To upgrade the Deskset to the latest software version:
New software versions improve system functionality. All
Gateways should be running the same software version and
all Desksets should be running the same software version.
For installations with access to the Internet, we recommend
automatic software installation, that allows your System to
request the latest upgrade from our server. If a path to the
Internet is not available, the System Administrator must
download the upgrade file to a computer and use the WEBUI
on that computer to install the software.
1.
Log in as administrator. The System Information screen
shown in Figure 60 on page 61 displays.
2.
Click Upgrade Device in the left navigation menu to
display the menu shown in Figure 99.
3.
Install the upgrade automatically by clicking
[
.
OR
Locate a file you have loaded onto your computer, and
click
.
Figure 99. Upgrade Device Menu
CAUTION: The device reboots after a software upgrade. Ensure that there are no calls in progress or they will
be dropped.
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Device Log
If you have trouble with your system and you contact the installer or customer service, they may need the Device Log for
troubleshooting. You are not able to read the file.
To generate the device log:
1.
Log in as administrator. The System Information screen shown in Figure 60 on page 61 displays.
2.
Click Device Log in the left navigation menu to display the menu shown in Figure 100.
3.
Select the desired device from the drop-down menu and click
Figure 100.
.
Device Log
4.
It takes a minute for the file to generate and a pop-up box that asks you where to save the file on your computer.
5.
After the download is complete you should provide the file to the installer or customer service.
NOTE: For customer service, repair, replacement, or warranty service, and all questions about this product, contact
the person who installed your system. If your installer is unavailable, visit our website at
www.telephones.att.com or call 1 (888) 916-2007. In Canada, call 1 (888) 883-2474.
System Configuration
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Product Registration
In order to keep your system up to date with the latest upgrades and ensure timely warranty support, it is extremely important
to register your system. You can register you system online at http://telephones.att.com/sb67030.
To obtain the MAC address and register your product:
1.
Perform “To access the browser interface:” on
page 57.
2.
Click
to display the MAC
address table shown in Figure 101.
3.
Open a new tab in the browser and navigate to the
http://telephones.att.com/sb67030
website.
Figure 101. Site Information
System Configuration
98
4.
Complete the form. To enter the MAC address, copy
the information from the System Information screen
and paste it into the System Registration form.
5.
When the form is complete, click
.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Help
To display the Help menu:
1.
Log in as administrator. The System Information screen
shown in Figure 60 on page 61 displays.
2.
Click Help in the left navigation menu to display the
menu shown in Figure 102.
3.
Select the desired topic. The subject screen for that topic
displays.
Figure 102. Help Menu
System Configuration
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
C
HAPTER
5
TROUBLESHOOTING
If you have difficulty operating your system, try the following suggestions in this section:
„
“Common Troubleshooting Procedures” on page 101
„
“General Troubleshooting” on page 109
„
“Gateway Troubleshooting” on page 114
„
“Deskset Troubleshooting” on page 118
„
“Cordless Handset Troubleshooting” on page 127
„
“Cordless Headset Troubleshooting” on page 132
„
“Technical Specifications” on page 136
„
“Maintenance” on page 138
„
“Important Safety Instructions” on page 139
„
“Limited Warranty” on page 141
NOTE: For customer service or product information, contact the person who installed your system. If your installer
is unavailable, visit our website at www.telephones.att.com or call 1 (888) 916-2007. In Canada
dial 1 (888) 883-2474.
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
COMMON TROUBLESHOOTING PROCEDURES
Following are troubleshooting procedures that you will need to follow to accomplish some of the troubleshooting solutions on
the following pages.
Resolving Audio Echoes
The SB67010 PSTN Gateway uses automatic telephone line calibration to ensure optimal audio performance on external calls. If
excessive echo occurs on external calls, observe the status of the Gateway line calibration data to understand any telephone line
issues.
To resolve audio echo issues:
1.
Log on to the WEBUI as an administrator and under Device Management, click on Device Log.
2.
Select the Gateway from the Device Log: drop-down box to display the screen shown in Figure 103.
Figure 103. Device Log
Common Troubleshooting Procedures
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
To resolve audio echo issues: (Continued)
3.
Check the Loss numbers within the Line Calibration data box for each telephone line on each Gateway.
A Loss number above 10 indicates good audio performance.
4.
5.
If the loss number is below 10, the system will most often function normally, but there is an increased potential to
encounter audio performance issues like echo. If the Loss number is below 10 the following procedures can be used to
increase the loss value:
a.
Unplug that telephone line at the Gateway.
b.
After the line LED turns red, plug the line in again to recalibrate.
If the recalibration has no effect, a parallel device, such as a Fax Adapter, Alarm System, DSL modem, or DSL Splitter/Filter,
may be connected to the system.
Parallel external devices may effect line calibration. Temporarily disconnect these devices from the wall jacks that are for
the same telephone lines, as follows:
a.
Unplug the non-system devices from the wall jacks that are for telephone lines plugged into the Gateways.
b.
Unplug the telephone lines from the Gateway.
c.
After the Gateway line LEDs turns red, plug the telephone lines into the Gateway again to recalibrate.
d.
If there is a significant increase in the Loss number and improved audio performance on those lines after disconnecting
a parallel device, consult your telephone service provider to either investigate the problem or to install separate lines
for those parallel devices.
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Resolving General Audio Issues
Check the following if you hear static, sudden silences, gaps in speech, echoes, distorted speech, or garbled speech.
To resolve general audio issues:
„
You may be experiencing network problems.
a.
b.
„
„
Your LAN administrator should ensure the following minimum guidelines are met:
‡
A switched network topology, which requires attaching network components to switches rather than hubs, is
recommended. The network should use standard 10/100 Ethernet switches that carry traffic at a nominal rate
of 100 Mbit/s.
‡
The office network infrastructure should use Cat5 wiring.
Do not connect a network server PC to the PC port on the Deskset.
If you have Digital Subscriber Line (DSL) service, you may be experiencing telephone line problems.
a.
Make sure you have a DSL filter plugged in between each DSL line and the wall jack.
b.
You may need a higher quality DSL filter than you are using. You can also try plugging in the multiple DSL filters
in sequence to decrease the DSL interference.
c.
Move the DSL line to the lowest priority line, which is Line 4 on the highest numbered Gateway, as indicated on
the Gateway display.
The Gateway might not have recognized a new PSTN line, so line calibration, which allows the Gateway to adjust its
performance depending on the phone lines’ characteristics, did not occur. After unplugging the telephone line, wait
two full seconds for the LED to turn red before plugging the telephone line back into the Gateway.
Common Troubleshooting Procedures
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Reintroducing a Deskset Into the System
If the Deskset screen displays Synch Failed, Kicked, or Synchronizing for a long time, you may need to remove the Deskset
from the system and reintroduce it. This problem may have been caused by the Deskset having been part of a different network
or be the result of a network disruption, which may have been caused by an AC power failure.
To reintroduce a Deskset into the system:
1.
Ensure that the Deskset is connected to the same LAN subnet as other system Gateways, Desksets, and the PC you will
use to access the WEBUI. Confirm that the first three octets of the IP address match other devices in the system.
2.
If you want to retain the programming for this problem Deskset, back up the Deskset.
3.
a.
Log onto the Deskset WEBUI as the System Administrator. Use the Deskset’s IP address, shown in the Deskset
Information Menu.
b.
Click Device Management, then click Backup/Restore.
c.
Under Backup Deskset User Settings, select the extension to back up from the drop-down list. Again, make sure
you are logged in using that extension’s IP address.
d.
Click Backup Extension and save the file to a specified location on your computer. You will need to locate and
retrieve this file later, so make sure you remember where you saved it. If you back up the extension less than one
minute after creating another backup, you may overwrite the earlier one. The file name will be in the format:
backup_ds_[extension number]_[year]_[month]_[day]_[time].cfg.
To perform a complete factory reset, insert a pen or the end of a paper clip into the reset switch (located on the underside
of the Deskset) and hold until Restoring Factory Defaults appears on the screen (approximately 5 seconds).
Common Troubleshooting Procedures
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
To reintroduce a Deskset into the system: (Continued)
4.
5.
If you backed up the Deskset settings in Step 2, restore your settings.
a.
Log onto the WEBUI as the Administrator at the PC where you stored the backup file.
b.
Click Device Management, then click Backup/Restore.
c.
Under Restore Deskset Settings, select the extension that you backed up from the drop-down list.
d.
Select the backup file.
e.
Click Restore Extension.
The Extension number may now be different. Refer to “Phone Settings” on page 84 to change the Extension number.
Common Troubleshooting Procedures
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Reintroducing a Gateway Into the System
If a Gateway screen displays Synch Failed or Kicked or Synchronizing for a long time, you may need to remove the Gateway
from the system and reintroduce it. This problem may have been caused by the Gateway having been part of a different network
or the result of a network disruption, which may have been caused by an AC power failure.
To reintroduce a Gateway into the system:
1.
Ensure that the Gateway is connected to the same LAN as other system Gateways, Desksets, and the PC you will use to
access the WEBUI. Confirm that the first three octets of the IP address match other devices in the system.
2.
If this is the only Gateway, back it up. If there are other Gateways that are synchronized, this step is not necessary.
a.
Log onto the System WEBUI as the System Administrator, using the Gateway IP Address, shown on the Gateway
display.
b.
Click Device Management, then click Backup/Restore.
c.
Click System Settings.
d.
Click Backup System Settings and save the file to a specified location on your computer. You will need to locate
and retrieve this file later, so make sure you remember where you saved it. If you back up the Gateway less than one
minute after creating another backup, you may overwrite the earlier file. The file name will be in the format:
backup_system_[year]_[month]_[day]_[time].cfg.
3.
Disconnect the Gateway from the network. Unplug the Ethernet cable from the Ethernet port located on the front of
Gateway.
4.
Insert a pen or the end of a paper clip into the reset switch (located on the front of Gateway) and hold for more than five
seconds to perform a complete factory reset.
5.
Reconnect the Gateway to the network and ensure that it synchronizes with the other devices.
Common Troubleshooting Procedures
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To reintroduce a Gateway into the system: Continued)
6.
7.
Restore your settings.
a.
Log onto the WEBUI as the Administrator at the PC where you stored the backup file.
b.
Click Device Management, then click Backup/Restore.
c.
Under Restore System Settings, click
and select the correct backup file.
Click Restore System Settings.
Common Troubleshooting Procedures
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Power-fail Recovery Procedure
When AC power returns after a power failure, if a device is setup to use DHCP and the device cannot find a DHCP server on the
network, the device will assign itself an IP address. This is called a self-assigned link-local address and the IP address begins with
the number 169 (169.254.xxx.xxx).
After power returns, all devices in the system may power up simultaneously, depending on the power arrangement of your site.
As devices regain power, they request IP addresses. In a large installation, the DHCP server may take several minutes to respond
because there are so many other devices on the same network, producing many requests for IP addresses. Devices should revert
to proper IP addresses after the DHCP server resolves the request, but if a system device continues to use an IP address that
starts with 169, then it cannot communicate with other devices on the network.
Once power has resumed after a power failure, we recommend that each Deskset and Gateway be checked to confirm that each
has started up properly. If any of the System devices’ screens report Sync Fail or Synchronizing for more than ten minutes,
refer to “Reintroducing a Deskset Into the System” on page 104 and “Reintroducing a Gateway Into the System” on page 106
for recovery methods from these states.
Common Troubleshooting Procedures
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GENERAL TROUBLESHOOTING
Symptom
Cannot access the WEBUI
login page from computer.
Probable Cause
Corrective Action
The computer is not connected
to same subnet (network) as the
Deskset.
„
Verify the IP address. You must correctly enter the
IP address of your Deskset into your Internet
browser’s address bar. At the Deskset, press MENU
-> 4 to see the IP address.
„
If you have not done so already, unplug the
Ethernet cable from your computer’s Ethernet port
and plug it into the PC port on the back of the
Deskset.
„
Confirm that your computer and your Deskset are
on the same subnet so that they can talk to each
other. Check that the first three sections of each IP
address are the same. If they are not, they are not
connected to the same subnet.
WEBUI reverts to Login page
after clicking a navigation
link.
The browser is not checking for
newer version of pages.
„
Ensure that your Internet browser is working
normally. It may not be automatically caching
pages. For example, in Internet Explorer 6, click
Tools -> Internet Options. Then under Temporary
Internet files, click Settings. Under Check for
newer versions of stored pages select
Automatically.
Changes made to System
Configuration from WEBUI
are not saved.
More than one person is using
the WEBUI to change System
Configuration at the same time.
„
Make sure only one person logs on as the
administrator at a time.
General Troubleshooting
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Symptom
Probable Cause
Corrective Action
An Extension number was not
changed correctly.
That Extension may have been
on a call while the Extension
number was changed in the
WEBUI or someone tried to
change the extension number to
a number that was already being
used.
„
Change the Extension number again. Make sure no
one is at using that Extension while you are
changing its settings.
External caller cannot find
extension in Company
Directory.
The user for that Deskset has not
recorded his or her name.
„
To record a name, see “Basic Settings” on page 85.
You hear static, sudden
silences, gaps in speech, or
garbled speech.
You may be experiencing
network problems.
„
Your LAN administrator should ensure the following
minimum guidelines are met:
General Troubleshooting
110
z
A switched network topology is recommended
(using standard 10/100 Ethernet switches that
carry traffic at a nominal rate of 100 Mbit/s).
z
The office network infrastructure should use
Cat5 wiring.
„
Do not connect a network server PC to the PC port
on the Deskset.
„
Make sure the network cable is solidly plugged in.
If you tug on the cable, the plug should remain
inserted.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Symptom
You hear echoes, distorted
speech, or static.
Calls are dropped.
General Troubleshooting
Probable Cause
Corrective Action
At least one of the PSTN lines
has DSL, which is not properly
filtered.
„
Make sure you have a DSL filter plugged in between
each DSL line and the wall jack.
„
You may need a higher quality DSL filter than you
are using. You can also try plugging in the multiple
DSL filters in sequence to decrease the DSL
interference.
„
Move the DSL line to the lowest priority line, which
is Line 4 on any Gateway.
There is a non-system set
plugged into one of the
telephone line wall jacks.
„
Remove any parallel systems from the PSTN line
(connected through a splitter, for example), such as
an analog phone, fax machine, or alarm system.
The Gateway did not recognize
new PSTN line being plugged in,
so line calibration, which allows
the Gateway to adjust its
performance depending on the
phone lines’ characteristics, did
not occur.
„
Confirm an Ethernet cable is plugged into the
Deskset port marked
.
„
Ensure that the line LED is solid red before plugging
in the PSTN line.
„
When unplugging the line, wait two full seconds for
the LED to turn red before plugging it back in.
Restoring the Deskset settings
while that extension is in use will
cause all calls to be dropped.
„
Avoid updating software or restoring the Deskset
settings when user is at the workstation.
111
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Symptom
Probable Cause
Corrective Action
A call is forwarded to an
external telephone line and
the call is disconnected.
Telephone line to telephone line
call times have been restricted.
Calls that are forwarded to
another external phone line use
two PSTN lines for the duration
of the call. To avoid tying up two
PSTN lines, these calls are on a
timer.
„
To set the timer see “To view or modify the system
Basic Settings:” on page 63 and select the
maximum call time from the drop-down list (15 to
120 minutes).
Prompt created for Auto
Attendant menu not saved.
You must hang up the extension
before saving recording.
„
After recording a prompt for an Auto Attendant
menu, hang up the extension before pressing
in the WEBUI.
Internet connection or access
to the local network on my
computer does not work after
installing the Deskset.
The Ethernet cords are not
installed correctly.
„
Check that the Ethernet cord from the computer is
plugged into the Deskset jack labeled
.A
second Ethernet cord should be plugged into the
Ethernet jack on the Deskset marked
with
the other end plugged into your LAN.
My PC is slower now that I
have connected it to the LAN
through the Deskset.
A computer connected through
the Deskset will be limited to
100 Mbits/s.
„
Use separate Ethernet connections for the Deskset
and the computer so that the computer can take
advantage of the network’s greater bandwidth.
General Troubleshooting
112
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Symptom
My PC, which is connected to
the LAN through the Deskset,
briefly loses its network
connection.
Device does not connect with
other devices on the same
subnet.
General Troubleshooting
Probable Cause
Corrective Action
For PCs connected to the LAN
through Desksets, disruption to
the Deskset operation affects the
PC. For example, when the
Deskset reboots (possibly due to
a software upgrade) the
connection to the LAN will be
temporarily lost.
„
If the PC is connected to the LAN through the
Deskset, avoid updating software or restoring the
Deskset settings when user is at the workstation.
„
If the PC is connected to the Deskset, and if the PC
is connected to an Uninterruptible Power Supply
(UPS), plug the Deskset into an UPS.
„
Use separate Ethernet connections for the Deskset
and the computer.
There is an IP address conflict.
„
The Gateway and Deskset do not accept IP
addresses that have already been assigned by the
DHCP server to another device. If the DHCP server
continuously attempts to do this, contact your LAN
administrator.
„
The Ethernet cable may be connecting the Network
jack on the bottom of the Deskset, marked
,
to another System device, rather than to the
Network.
113
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
GATEWAY TROUBLESHOOTING
Symptom
Gateway does not work at all.
Gateway screen displays
Network Down.
Probable Cause
Corrective Action
There is no power to the device.
The Ethernet cable is unplugged.
„
Ensure the AC plug is plugged into an electrical
outlet not powered by a wall switch.
„
Verify that the DC plug is plugged into the power jack
marked DC5.1V on the front of the Gateway.
„
Ensure that one end of the Ethernet cable is plugged
into the port marked LAN on the front of the Gateway
and that the other end is plugged into your office
LAN.
„
Confirm that the Ethernet port light next to the
Ethernet jack on the Gateway turns green. If it does
not, unplug the cable and plug it in again.
„
There may be a problem with the office network.
Check if other network devices, such as computers,
are communicating with the network. If not, then
contact your IT administrator.
Gateway screen displays
Synch Failed.
The Gateway was disconnected,
then reconnected after site-wide
configuration changes were
made.
„
Refer to “Reintroducing a Gateway Into the System”
on page 106.
Gateway screen displays
Kicked.
The Gateway was configured on
another network.
„
Reset to factory defaults by using a paper clip to
press and hold the reset switch (located on the front
of the unit) for more than five seconds.
Gateway Troubleshooting
114
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Symptom
Gateway screen displays
Kicked. (Continued)
Deskset cannot make or
receive phone calls and the
Gateway screen displays
Synchronizing.
Gateway Troubleshooting
Probable Cause
Corrective Action
The Gateway has returned to the
system after being deleted from
the system.
„
Reset to factory defaults by using a paper clip to
press and hold the reset switch (located on the front
of the unit) for more than five seconds. See
“Reintroducing a Gateway Into the System” on
page 106.
The maximum number of
Gateways for the site has been
reached. A system can have only
four Gateways.
„
A Gateway must be removed from the network and
deleted from the system before this Gateway can be
added.
The Gateway cannot locate the
DHCP server or the Gateway
cannot obtain an IP address from
the DHCP server, or is the only
device on the subnet.
„
The Gateway may temporarily display
Synchronizing… for a few seconds. This is normal
and does not indicate a problem.
„
If this Gateway is the first device on the network,
Synchronizing displays continuously until another
device is connected to the network.
„
Confirm that the first three octets of the Gateway IP
address match the IP addresses of other system
devices and that of the PC.
„
If you need to use static IP addresses, ensure that all
system devices and any PCs from which you access
the WEBUI have static IP addresses that are on the
same subnet. These IP addresses start with 169.254.
115
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Symptom
(Continued) Deskset cannot
make or receive phone calls
and the Deskset screen
displays Synchronizing.
Gateway is not active
immediately after a power
interruption.
Gateway Troubleshooting
Probable Cause
Corrective Action
(Continued) The Deskset cannot
locate the DHCP server or the
Deskset cannot obtain an IP
address from the DHCP server, or
is the only device on the subnet.
The Gateway must reinitialize.
116
„
Make sure that the DHCP server is still assigning IP
addresses to other devices on the network. If not,
then the problem may lie with the DHCP server
having this much additional equipment added at one
time. Contact your IT administrator or the person who
installed your system.
„
Check the IP address. If the first two octets read
169.254.x.x, then the Deskset cannot find a DHCP
server. Disconnect the device from the network and
reconnect it. Check the new IP address.
„
If the proceeding conditions are met but the problem
persists:
„
z
Power cycle the Deskset by unplugging the
power cord and plugging it back in.
z
If power cycling does not work, backup your
Deskset and reset to factory defaults by using a
paper clip to press and hold the reset switch
(located on the underside of the unit) for more
than five seconds. Restore your settings after
reboot. See “Backup/Restore Settings” on
page 91.
Allow at least 30 seconds for the Gateway to boot up
again after a power failure.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Symptom
Probable Cause
Corrective Action
Bypass port does not work
during power failure.
The PSTN line is not in the
correct port.
„
Make sure there is a PSTN line plugged into Line 4.
„
Make sure an analog phone is plugged into the
bypass port (using a modular line cord).
Red line lights do not flash
when the telephone line
cords are plugged into the
Gateway after power is
switched on.
Line calibration allows the
Gateway to adjust its
performance depending on the
phone lines’ characteristics. The
Gateway may not have
performed calibration.
„
Make sure an Ethernet cable is plugged into the port
marked LAN.
„
Unplug the telephone line and wait two full seconds
for the Gateway line LED to turn red before plugging
it back in.
Gateway Troubleshooting
117
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
DESKSET TROUBLESHOOTING
For more information about the corrective actions recommended in this troubleshooting section, see the “AT&T SB67030
Deskset User’s Guide”.
Symptom
Deskset does not work at all.
Deskset screen displays
Network Down.
Probable Cause
Corrective Action
There is no power to the device.
The Ethernet cable is unplugged.
Deskset screen displays
Synch Failed.
The Deskset was disconnected,
then reconnected after site-wide
configuration changes were
made.
Deskset Troubleshooting
118
„
Ensure the AC plug is plugged into an electrical
outlet not powered by a wall switch.
„
Verify that the DC plug is plugged into the DC5.1V
jack on the bottom of the Deskset labeled
.
„
Ensure that one end of the Ethernet cable is plugged
into the Ethernet port beneath your Deskset labeled
.
„
Check that the other end is plugged into your office
LAN.
„
Confirm that the Ethernet port light next to the
Ethernet jack on the bottom of the Deskset turns
green. If it does not, unplug the cable and plug it in
again.
„
If the Deskset still does not synchronize, there may
be a problem with the office network. Reset or reboot
the router/server.
„
Refer to “Reintroducing a Deskset Into the System”
on page 104.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Symptom
Deskset screen displays
Kicked.
Other Desksets do not appear
in extension list.
Deskset cannot make or
receive phone calls and the
Deskset screen displays
Synchronizing.
Deskset Troubleshooting
Probable Cause
Corrective Action
The Deskset was configured on
another network.
„
To save your local settings, back up the Deskset (see
“Backup/Restore Settings” on page 91). Then reset
the Deskset to factory defaults: insert a pen or paper
clip into the reset hole for five seconds.
„
Restore your settings after rebooting.
The Deskset has returned to the
system after being deleted from
the system.
„
Refer to “Reintroducing a Deskset Into the System”
on page 104.
The Deskset is not connected to
the same subnet as the other
Desksets.
„
Make sure that the first three sections of the IP
address (the portion before the third “dot”) match
those of the other Desksets’ IP addresses. Press
MENU and then 4 at a Deskset to find the IP address.
„
If the other Desksets have been assigned static IP
addresses, you may have to assign your Deskset a
static IP address to match the other Desksets.
„
The Deskset may temporarily display
Synchronizing… for a few seconds. This is normal
and does not indicate a problem.
„
If this Deskset is the first device on the network,
Synchronizing displays continuously until another
device is connected to the network.
„
Confirm that the first three octets of the Deskset IP
address match the IP addresses of other system
devices and that of the PC.
The Deskset cannot locate the
DHCP server or the Deskset
cannot obtain an IP address from
the DHCP server, or is the only
device on the subnet.
119
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Symptom
(Continued) Deskset cannot
make or receive phone calls
and the Deskset screen
displays Synchronizing.
Deskset Troubleshooting
Probable Cause
Corrective Action
(Continued) The Deskset cannot
locate the DHCP server or the
Deskset cannot obtain an IP
address from the DHCP server, or
is the only device on the subnet.
120
„
If you need to use static IP addresses, ensure that all
system devices and any PCs from which you access
the WEBUI have static IP addresses that are on the
same subnet. These IP addresses start with 169.254.
„
Make sure that the DHCP server is still assigning IP
addresses to other devices on the network. If not,
then the problem may lie with the DHCP server
having this much additional equipment added at one
time. Contact your IT administrator or the person who
installed your system.
„
Check the IP address. If the first two octets read
169.254.x.x, then the Deskset cannot find a DHCP
server. Disconnect the device from the network and
reconnect it. Check the new IP address.
„
If the above conditions are met but the problem
persists:
z
Power cycle the Deskset by unplugging the
power cord and plugging it back in.
z
If power cycling does not work, backup your
Deskset and reset to factory defaults by using a
paper clip to press and hold the reset switch
(located on the underside of the unit) for more
than five seconds. Restore your settings after
reboot. (See “Backup/Restore Settings” on
page 91.)
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Symptom
Cannot make external calls.
Deskset does not receive
incoming calls.
Excessive echo heard at the
Deskset on external calls.
Deskset Troubleshooting
Probable Cause
Corrective Action
An external line cannot be
accessed through the Gateway.
Incoming call notifications have
been suppressed or are unable
to reach the Deskset.
The automatic line calibration did
not run properly.
121
„
Ensure that you enter a 9 before the telephone
number to indicate this is an external call. For
example, 9-1-555-0123.
„
Ensure that a Gateway is connected to the network
and that it resides on the same subnet as the
Deskset.
„
If you see “All Phone Lines Busy” on the Deskset
screen, then try again later because all external lines
may be in use.
„
Ensure that the Ethernet cable is securely plugged
into the network port beneath your Deskset and that
the other end is plugged into your office LAN.
„
Ensure that Do Not Disturb (DND) is not on.
„
Ensure that Call Forward All (FWD ON) is not on.
„
If the Deskset does not ring on an incoming call,
press the VOL+ key to increase ringer volume.
„
Incoming calls may be directed to a Ring Group that
you are not part of.
„
There may be non-system equipment connected in
parallel to the telephone line.“To resolve audio echo
issues:” on page 101.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Symptom
Probable Cause
Corrective Action
Deskset is not active
immediately after a power
interruption.
The Deskset must reinitialize.
„
Allow at least one minute for the Deskset to boot up
again after a power failure.
Deskset does not receive
voicemails.
Calls are not being directed to
Voicemail, or the Voicemail
memory is full.
„
Check that Call Forward All (FWD ON) is not on.
„
Check the Call Forward – No Answer setting (in
Admin Settings). Calls may be forwarding to another
phone number instead of Voicemail.
„
Check your available Voicemail memory. You may
need to delete some messages to create space.
„
Check that Call Forward All is on (FWD ON should
appear in top right corner of screen while in
Idle mode).
„
Ensure that a valid Extension number has been
entered as a destination extension.
„
Confirm that the Call Forward All target is set
to
.
Deskset does not
automatically forward a call
to another extension.
Deskset Troubleshooting
The Call Forward All settings are
incorrect.
122
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Symptom
Deskset does not
automatically forward a call
to an external phone number.
Probable Cause
Corrective Action
Forwarding to external line has
been disabled or Call Forward All
settings are incorrect.
„
Check that Forwarding to an external line has been
enabled (see “Call Forward - No Answer to an
Outside Line” on page 42).
„
Check that Call Forward All is on (FWD ON should
appear in top right corner of screen while in
Idle mode).
„
Ensure that a valid external number has been entered
as a destination number. Entering a 9 before the
number is not necessary.
„
Confirm that Call Forward All target is set
to
.
Cannot manually forward a
call to Voicemail.
Cannot forward a ring group call.
„
Ring group calls cannot be forwarded. However, the
System Administrator can designate a Deskset as a
forwarding destination if the call is unanswered. If
that Deskset does not answer the forwarded call, the
call will be forwarded again according to that
Deskset’s settings. See “To change the Ring Group
settings:” on page 66.
Cannot transfer call to
extension.
The extension is unavailable.
„
Check if the destination extension is disconnected
from the network.
„
Ensure that the extension exists.
„
All the destination extension’s lines may be busy.
„
If the party you have on hold hangs up, call back and
start the transfer process again.
Deskset Troubleshooting
123
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Symptom
Cannot transfer call to
external line.
Caller ID is not working. The
display shows
and a
digit for the name, and the
same digit for the phone
number.
DDN (Directory Dial Numbers)
numbers do not dial out
properly from the Call Log.
Deskset Troubleshooting
Probable Cause
Corrective Action
Transferring to an external line
has been disabled, or no lines
are available.
Your organization does not
subscribe to Caller ID service or
you have DSL phone lines
without filters installed.
This System does not support
DDN.
124
„
Check that transferring to an external line has been
enabled (see “Call Forward - No Answer to an
Outside Line” on page 42).
„
Ensure that the Gateway is connected to the
network.
„
All PSTN lines may be in use. If so, try again later.
„
Caller ID is a subscription service. You must subscribe
to this service from your local telephone service
provider for this feature to work on your phone.
„
The caller must be calling from an area that supports
Caller ID.
„
Both you and your caller’s telephone service
providers must use Caller ID compatible equipment.
„
If you have DSL phone lines, confirm that you have a
DSL filter plugged in between each Deskset and DSL
wall jack.
„
DDN numbers in the Call Log are treated like all other
Caller ID phone numbers.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Symptom
Incomplete Voicemail
messages.
System does not respond to
remote Voicemail commands.
Probable Cause
Corrective Action
Recording interrupted by timeout
or full memory.
The system cannot detect DTMF
tones.
„
If a caller leaves a very long message, part of it may
be lost when the Deskset disconnects the call after
two minutes.
„
If the caller pauses for longer than six seconds, the
Deskset stops recording and disconnects the call.
„
If the Deskset’s memory becomes full during a
message, the Deskset stops recording and
disconnects the call.
„
If the caller's voice is very soft, the Deskset may stop
recording and disconnect the call.
„
Confirm you have entered star (*) star (*) before
entering your remote access code (user password). If
you have no password, press star (*) star (*), then #.
„
Confirm you are calling from a touch-tone phone.
When you dial a number, you should hear tones. If
you hear clicks, the phone is not a touch-tone
telephone and cannot activate the answering system.
Deskset Troubleshooting
125
„
The answering system might not detect the star (*)
star (*) while your announcement is playing. Try
waiting until the announcement is over before
entering the code.
„
There may be interference on the phone line you are
using. Press the dial pad keys firmly.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Symptom
Deskset soft keys have
changed.
Probable Cause
Corrective Action
The highlight bar has moved to
another line.
„
The soft keys reflect the call state and Deskset
functions. They change depending on which line is
highlighted.
For example, there may be a held call, active call, or
incoming call on the screen. To view the soft keys for
that call, move the highlight bar by pressing the
or
navigation key.
Cannot add an entry to Quick
Dial list.
The Quick Dial list is full – a
maximum of six are allowed.
„
You can edit Quick Dial entries on the Deskset or the
WEBUI. You cannot delete Quick Dial entries. If you
wish to replace an entry, edit the entry and replace
the details (see “Quick Dial Keys” on page 89).
Caller hears, “That key is not
recognized.” or pressing an
invalid digit key triggers the
“The key you have pressed is
not recognized” voice
announcement.
The caller pressed invalid key
when interacting with the Auto
Attendant.
„
Confirm your opening menu presents the correct
options for the Auto Attendant flow you have
created.
Caller hears, “Invalid
extension.”
The caller entered an extension
number that does not exist in
your system when interacting
with the Auto Attendant.
„
If your opening menu presents the specific extension
numbers for the Auto Attendant, confirm they are
correctly recorded or enable the Company Directory
feature.
Deskset Troubleshooting
126
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
CORDLESS HANDSET TROUBLESHOOTING
For more information about the corrective actions recommended in this troubleshooting section, see the “AT&T SB67040
Cordless Accessory Handset User’s Guide”.
Symptom
Handset does not work at all
(LCD is black).
Extension number does not
match the Deskset.
Probable Cause
Corrective Action
There is no power to the device.
The Handset has been registered
to another Deskset.
Cordless Handset Troubleshooting
127
„
Confirm the battery is installed and charged
correctly.
„
Place the Handset into the accessory Charger. Ensure
the Charger is securely plugged into an outlet not
controlled by a wall switch.
„
If the battery is completely depleted, it can take up
to 10 minutes to charge the battery before the low
battery icon displays on screen.
1.
Check the Deskset to see if a Handset has been
registered. If so, deregister it. On the Deskset, press
MENU -> User Settings -> Cordless Settings ->
Handset -> DeReg.
2.
Deregister your Handset (On the Handset, press
OPTIONS -> Settings -> Deregister).
3.
Start the registration process again.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Symptom
Handset registration is not
working.
Cannot make external calls.
Probable Cause
Corrective Action
The Handset and the Deskset are
not communicating with each
other.
The Handset cannot
communicate with the Deskset.
Cordless Handset Troubleshooting
128
„
Confirm you have placed the Handset in the Charger,
and check that the screen on the Handset turns on,
before you press the
soft key on the
Deskset.
„
If registration does not start, try lifting the Handset
out of the Charger for a few seconds then placing it
back.
„
The Handset may think it is registered but the
Deskset does not. De-register the Handset. On the
Handset, press OPTIONS -> Settings -> Deregister.
Then register the Handset to the Deskset. On the
Deskset, press MENU -> User Settings -> Cordless
Settings -> Handset.
„
First, check if the Deskset can make external calls. If
not, then consult “Deskset Troubleshooting” on
page 118.
„
Confirm that your Handset is registered to your
Deskset (On the Handset, press OPTIONS ->
Settings -> Product ID and check that status reads
Registered: YES.
„
You might be out of range of the Deskset; try moving
closer. If you see the Idle screen, then the Handset is
successfully communicating with the Deskset.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Symptom
Probable Cause
Corrective Action
Cannot create new Directory
or Quick Dial entry.
This feature is not supported on
the Handset.
„
Although you can access the Directory or Quick Dial
on the Handset, creating, deleting, or editing entries
can only be done on the Deskset or WEBUI.
Handset does not receive
incoming calls.
Incoming call notifications have
been suppressed or are unable
to reach the Handset.
„
Check if you can receive incoming calls on the
Deskset. If not, then consult “Deskset
Troubleshooting” on page 118.
„
Confirm that your Handset is registered to your
Deskset. On the Deskset, press MENU -> User
Settings -> Cordless Settings. If the Handset is
registered, then screen indicates
1. Handset (Registered).
„
You can also verify registration on the Handset. (On
the Handset, press OPTIONS -> Settings -> Product
ID and check that status reads Registered: YES.
„
You might be out of range of the Deskset, try moving
closer.
„
If the Handset does not ring on an incoming call,
press Volume on the side of the Handset to
increase ringer volume.
„
Incoming calls may be directed to a Ring Group that
you are not part of. Your system administrator
administers the Ring Groups.
„
Confirm that DND is off.
Cordless Handset Troubleshooting
129
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Symptom
Cannot locate Handset using
on the Deskset.
Handset displays Deskset in
Use when trying to make a
new call.
Probable Cause
Corrective Action
The Handset battery is dead,
Handset is out of range; or
Handset is not registered.
„
If the
soft key does not appear on the
Deskset, then the Handset is not registered.
„
If the Handset battery is dead or the Handset is out
of range, the locator tone does not sound.
When the Deskset is on a call,
you have to take that call on the
Handset before making a new
call.
„
Press PHONE/FLASH on the Handset.
The Handset asks if you wish to switch the current
active call to the Handset.
Press
on the Handset to take the call on the
Handset. Continue the call, or end it to make a new
call.
Handset continuously
displays Searching for
Deskset….
Cannot find a way to turn
Call Forward or Do Not
Disturb on.
The Handset is out of range or
not registered.
These functions can only be
enabled on the Deskset.
Cordless Handset Troubleshooting
130
„
Check if the Deskset is powered and fully functional.
If the Deskset is not on, the Handset will not work.
„
You may be out of range of the Deskset, try moving
closer.
„
The Deskset may have deregistered the Handset
when undergoing upgrades or if it is reset. If so, then
go through the registration process again.
„
To activate Call Forward All or Do Not Disturb (DND),
press
or
on the Deskset while in
Idle mode.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Symptom
Poor audio quality. Speech is
cutting out.
My Handset does not receive
a global page.
Probable Cause
Corrective Action
The Handset is almost out of
range or is experiencing
interference.
This feature is not supported on
the Handset.
Cordless Handset Troubleshooting
131
„
You may be close to being out of range. Try moving
closer to the Deskset.
„
Other electronic products can cause interference
with your Handset. Try installing the Deskset far away
from devices such as TVs, microwaves, or other
cordless devices, including other Handsets.
„
If the problem persists, check audio quality on the
Deskset. If the Deskset audio quality is poor, refer to
“Deskset Troubleshooting” on page 118 or “General
Troubleshooting” on page 109 for solutions.
„
The Handset can send a page but not receive one.
The page is transmitted to all Desksets in the
network.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
CORDLESS HEADSET TROUBLESHOOTING
For more information about the corrective actions recommended in this troubleshooting section, see the “AT&T TL7600
Cordless Headset User’s Guide”.
Symptom
Headset does not work at all.
The light on the Headset is
orange/blue and the Headset
does not work.
Probable Cause
Corrective Action
There is no power to the device.
The Headset is not registered.
Cordless Headset Troubleshooting
132
„
Confirm the battery is installed and charged
correctly.
„
Place the Headset into the accessory Charger.
Ensure the Charger is securely plugged into an
outlet not controlled by a wall switch.
„
If the battery is completely depleted, it can take up
to 10 minutes to charge the battery. In this case,
the ON/OFF LED will remain off and you will not be
able to use the device. After 10 minutes of
charging, try pressing the ON/OFF key on the
Headset or the HEADSET key on the Deskset to
wake it up.
„
If the Headset is registered, the light should be
blue.
„
If the Headset light is flashing orange and blue, it
needs to be registered to a Deskset.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Symptom
Headset registration is not
working.
Poor audio quality. Speech is
cutting out.
HEADSET key on the Deskset
does not work.
MUTE key on the Deskset
does not mute the Headset.
Probable Cause
Corrective Action
The Headset and the Deskset are
not communicating with each
other.
„
Confirm you have placed the Headset in the
Charger before you press
on the Deskset.
„
If registration does not start, try lifting the Headset
out of the Charger for a few seconds then placing
it back.
The Headset is almost out of
range or is experiencing
interference.
„
You may be close to being out of range. Try moving
closer to the Deskset.
„
Other electronic products can cause interference
with your Headset. Try installing the Deskset far
away from devices such as TVs, microwaves, or
other cordless devices.
„
If the problem persists, check audio quality on the
Deskset. If the Deskset audio quality is poor, refer
to “Resolving Audio Echoes” on page 101 for
solutions.
„
Confirm that the Headset is out of its cradle before
you press HEADSET.
„
Confirm that the Headset has sufficient power.
When out of the Charger the ON/OFF LED should
be solid blue.
„
Only the MUTE key on the Headset mutes calls. The
MUTE key on the Deskset does not work with the
Headset.
The Headset is in cradle or
powered down.
The MUTE key on the Deskset
and Headset are separate.
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Symptom
Cannot make calls.
Deskset shows no indication
that Headset is on a call.
Probable Cause
Corrective Action
The Headset cannot
communicate with the Deskset.
The Headset is registered to
another Deskset.
Cordless Headset Troubleshooting
134
„
First, check if the Deskset can make external calls.
If not, then consult “Deskset Troubleshooting” on
page 118.
„
Confirm that your Headset is registered to a
Deskset.
„
You may be out of range of the Deskset: try moving
closer.
„
If another person is using a Headset in your vicinity,
they may have accidentally registered your Headset
to their Deskset.
a.
Check if a Headset is registered to your
Deskset. On the Deskset, press MENU -> User
Settings -> Cordless Settings.
b.
If a headset is registered, it may not be yours.
c.
Ask all users in the vicinity to deregister their
Headsets.
d.
Start the registration process again. Ensure that
only one user at a time activates their
Headsets.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Symptom
Cannot deregister Headset.
Probable Cause
Corrective Action
The Deskset is unavailable.
Cordless Headset Troubleshooting
135
„
Deregister the Headset at the Deskset.
„
If the Deskset is unavailable (powered off, out of
range, or no longer in the office) or you do not
know what Deskset it is registered to, you can
deregister the Headset by pressing a special
Headset key sequence: VOL+ -> MUTE -> VOL ->
MUTE -> VOL+ -> VOL- -> MUTE.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
TECHNICAL SPECIFICATIONS
The following table lists the technical specifications for the SB67010 PSTN Gateway, SB67030 Deskset, SB67040 Cordless
Handset, and TL7600 Cordless Headset.
Table 4.
Technical Specifications
Feature
Specification
Frequency control
Crystal controlled PLL synthesizer
Transmit Frequency
Cordless Handset: 1921.536-1928.448 MHZ
Deskset: 1921.536-1928.448 MHZ
Channels
5
Nominal Effective
Range
Maximum power allowed by FCC and IC. Actual operating range might vary according to
environmental conditions at the time of use
Size
Cordless Handset: 1.77 X 1.30 X 6.97 in (45 X 33 X 177 mm)
Charger: 3.15 X 4.13 X 2.36 in (80 X105 X 60 mm)
Deskset: 8.86 X 6.89 X 7.87 in (225 X 175 X 47 mm)
Gateway: 13.4 X 8.07 X 1.85 in (340 X 205 X 47 mm)
Weight
Cordless Handset: 7.05 ounce (200g) (including battery)
Charger: 7.05 ounce (200g) (including adapter)
Deskset: 59.96 ounce (1700g) (including adapter)
Gateway: 88.18 ounce (2500g) (including adapter)
Power Requirements
Technical Specifications
Handset: 2.4V 550mAh Ni-MH battery
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Table 4.
Technical Specifications (Continued)
Feature
Specification
Charger: 6V DC @ 200mA
Deskset: 5.1V DC @1700mA
Gateway:5.1V DC @1700mA
RJ-45 Ethernet
Network Port
PSTN jacks
Technical Specifications
(10Base-T/100Base-Tx) with auto MDI/MDI-X switching
1-4 (FXO ports) use traditional 2-conductor wiring
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
MAINTENANCE
Your system contains sophisticated electronic parts, so it must be treated with care.
Avoid Rough Treatment
Handle the unit gently. Save the original packing materials to protect your equipment if you ever need to ship them.
Avoid Water
Your unit can be damaged if it gets wet. Do not use the equipment outdoors in the rain or handle it with wet hands. Do not install
the equipment near a sink, bathtub, or shower.
Electrical Storms
Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, exercise caution when
using electrical appliances during storms.
Cleaning Your Unit
Your unit has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened
with water or a mild soap solution. Do not use excess water or cleaning solvents of any kind.
Maintenance
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IMPORTANT SAFETY INSTRUCTIONS
This symbol alerts you to important operating or servicing instructions in this document. Always follow basic safety
precautions when using this product to reduce the risk of injury, fire or electric shock.
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric
shock and injury, including the following:
„
Read and understand all instructions.
„
Follow all warnings and instructions marked on the product.
„
Unplug this product from the wall outlet before cleaning. Do not use aerosol or liquid cleaners. Use a damp cloth for
cleaning.
„
Do not use this product near water (for example, near a bathtub, kitchen sink, or swimming pool).
„
Do not place this product on an unstable table, shelf, stand, or other unstable surfaces.
„
This product should be operated only from the type of power source indicated on the marking label. If you are not sure
of the type of power supply in your home or office, consult your dealer or local power company.
„
Do not allow anything to rest on the power cord. Do not install this product where the cord may be walked on.
„
Never push objects of any kind into this product through the slots in the unit because it may touch dangerous voltage
points or create a short circuit. Never spill liquid of any kind on the product.
„
To reduce the risk of electric shock, do not disassemble this product but take it to an authorized service facility. Opening
or removing parts of the unit other than specified access doors may expose you to dangerous voltages or other risks.
Incorrect reassembling can cause electric shock when the product is subsequently used.
„
Do not overload wall outlets and extension cords.
Important Safety Instructions
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions:
„
When the power supply cord or plug is damaged or frayed.
„
If liquid has been spilled on the product.
„
If the product has been exposed to rain or water.
„
If the product does not operate normally when following the operating instructions. Adjust only those controls that are
covered by the operating instructions. Improper adjustment of other controls may result in damage and often requires
extensive work by an authorized technician to restore the product to normal operation.
„
If the product has been dropped and the unit has been damaged.
„
If the product exhibits a distinct change in performance.
„
The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed
to hold the plug in place if it is plugged into a ceiling or an under-the-table or cabinet outlet.
Important Safety Instructions
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
LIMITED WARRANTY
The AT&T brand is used under license. For customer service, repair, replacement, or warranty service and all questions about this
product, contact the person who installed your system. If your installer is unavailable, visit our website at
www.telephones.att.com or call 1 (888) 916-2007. In Canada, call 1 (888) 883-2474.
1. What does this Limited Warranty cover?
The manufacturer of this AT&T-branded product warrants to the holder of a valid proof of purchase (“CONSUMER” or “you”) that
the product and all accessories provided in the sales package (“PRODUCT”) are free from defects in material and workmanship,
pursuant to the following terms and conditions, when installed and used normally and in accordance with the PRODUCT operating
instructions. This Limited Warranty extends only to the CONSUMER for products purchased and used in the United States of
America and Canada.
2. What will be done if the PRODUCT is not free from defects in materials and workmanship during the Limited Warranty
period (“materially defective PRODUCT”)?
During the Limited Warranty period, the manufacturer’s authorized service representative will repair or replace at the
manufacturer’s option, without charge, a materially defective PRODUCT. If the manufacturer repairs the PRODUCT, they may use
new or refurbished replacement parts. If the manufacturer chooses to replace the PRODUCT, they may replace it with a new or
refurbished PRODUCT of the same or similar design. The manufacturer will retain the defective parts, modules, or equipment.
Repair or replacement of the PRODUCT, at the manufacturer’s option, is your exclusive remedy. The manufacturer will return the
repaired or replacement products to you in working condition. You should expect the repair or replacement to take approximately
30 days.
3. How long is the Limited Warranty period?
The Limited Warranty period for the PRODUCT extends for ONE (1) YEAR from the date of purchase. If the manufacturer repairs
or replaces a materially defective PRODUCT under the terms of this Limited Warranty, this Limited Warranty also applies to the
repaired or replacement PRODUCT for a period of either (a) 90 days from the date the repaired or replacement PRODUCT is
shipped to you, or (b) the time remaining on the original one-year Limited Warranty, whichever is longer.
Limited Warranty
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
4. What is not covered by this Limited Warranty?
This Limited Warranty does not cover:
„
PRODUCT that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal
operation or handling, neglect, fire, water or other liquid intrusion; or
„
PRODUCT that has been damaged due to repair, alteration or modification by anyone other than an authorized service
representative of the manufacturer; or
„
PRODUCT to the extent that the problem experienced is caused by signal conditions, network reliability or cable or
antenna systems; or
„
PRODUCT to the extent that the problem is caused by use with non-AT&T accessories;
„
PRODUCT whose warranty/quality stickers, PRODUCT serial number plates or electronic serial numbers have been
removed, altered or rendered illegible; or
„
PRODUCT purchased, used, serviced or shipped for repair from outside the United States of America or Canada, or used
for commercial or institutional purposes (including but not limited to products used for rental purposes); or
„
PRODUCT returned without a valid proof of purchase (see item 6 on next page); or
„
Charges for installation or setup, adjustment of customer controls, and installation or repair.
5. How do you get warranty service?
To obtain warranty service, contact the person who installed your system. If your installer is unavailable, visit our website at
www.telephones.att.com or call 1 (888) 916-2007. In Canada, call 1 (888) 883-2474.
NOTE: Before calling for service, please review the user’s manual. A check of the PRODUCT's controls and features
may save you a service call. Except as provided by applicable law, you assume the risk of loss or damage
during transit and transportation and are responsible for delivery or handling charges incurred in the
transport of the PRODUCT to the service location.
Limited Warranty
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
The manufacturer will return any repaired or replaced PRODUCT under this Limited Warranty. Transportation, delivery or handling
charges are prepaid. The manufacturer assumes no risk for damage or loss of the PRODUCT in transit. If the PRODUCT failure is
not covered by this Limited Warranty, or proof of purchase does not meet the terms of this Limited Warranty, the manufacturer
will notify you and will request that you authorize the cost of repair prior to any further repair activity. You must pay for the cost
of repair and return shipping costs for the repair of products that are not covered by this Limited Warranty.
6. What must you return with the PRODUCT to get warranty service?
You must:
1.
Return the entire original package and contents, including the PRODUCT, to the service location along with a description of
the malfunction or difficulty; and
2.
Include a “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased (PRODUCT model) and the date of
purchase or receipt; and
3.
Provide your name, complete and correct mailing address, and telephone number.
7. Other limitations
This warranty is the complete and exclusive agreement between you and the manufacturer of this AT&T branded PRODUCT. It
supersedes all other written or oral communications related to this PRODUCT. The manufacturer provides no other warranties for
this PRODUCT. The warranty exclusively describes all of the manufacturer’s responsibilities regarding the PRODUCT. There are no
other express warranties. No one is authorized to make modifications to this Limited Warranty and you should not rely on any
such modification.
State/Provincial Law Rights: This warranty gives you specific legal rights, and you may also have other rights which vary from
state to state or province to province.
Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that
the PRODUCT is fit for ordinary use), are limited to one year from date of purchase. Some states/provinces do not allow limitations
on how long an implied warranty lasts, so the above limitation may not apply to you. In no event shall the manufacturer be liable
for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability
Limited Warranty
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
to use the PRODUCT or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from
the use of this PRODUCT. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages,
so the above limitation or exclusion may not apply to you.
Please retain your original sales receipt as proof of purchase.
Limited Warranty
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
GLOSSARY
This glossary provides definitions that are specific to this business telephone system.
10/100 Ethernet Port: An Ethernet port that supports two different speeds of Ethernet on the same port. The two speeds
supported are 10Base-T and 100Base-TX.s
10Base-T/100Base-TX: An Ethernet network operating at up to 100 megabits per second
active call: An established telephone call that is not on hold
analog: A continuously variable signal
analog phone: A non-system telephone that plugs directly into a normal telephone wall plug
Auto Attendant: A system that automatically answers incoming calls and provides instructions to callers
Auto-MDIX (Automatic Medium-Dependent Interface Crossover): A computer networking technology that automatically
detects the required cable connection type (straight-through or crossover) and configures the connection appropriately
Available ( ): A screen icon that indicates that there is a Call Appearance key that is not busy with predialing, dialing, ringing,
or an active or held call
Call Appearance: The five icons on the right side of the Deskset display and the keys and LEDs associated with those icons. The
keys access active and held calls, and calls that are being dialed or predialed. The LEDs and icons indicate the state of each call
or potential call.
Call Deck: When there is more than one active call on an optional Cordless Handset, each screen in the Call Deck represents
and provides access to active and held calls, and calls that are being dialed or predialed. Display each screen by pressing the
or
navigation key in Idle mode.
Cat 5 wiring: A twisted pair data cable commonly used in offices for computer communication.
Glossary
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
CFNA (Call Forward - No Answer): Automatically forward unanswered calls to Voicemail or an extension or external phone
number
default: The original product settings
DHCP (Dynamic Host Configuration Protocol): A network protocol that automatically assigns computer IP addresses
dial pad: The 0 through 9, *, and # keys on the Deskset and Cordless Handset
direct dial: Allowing callers to directly dial users' Extension numbers after an Auto Attendant answers
Directory: A list of names and phone numbers
Display Names: The names that the System Administrator enters to identify each Extension number. The Auto Attendant uses
these names to assist callers in forwarding calls.
DND ON (
Disturb feature
): An indicator in the top right corner of the Deskset display that illuminates when you turn on the Do Not
DNS (Domain Name System) name server: A server that stores the Domain Name System records, such as address, name server,
and mail exchanger records, for a domain name and responds with answers to queries against its database
Do Not Disturb (DND): A feature that suppresses audible ringing and pages at the Deskset
DSL (Digital Subscriber Line): High-speed Internet service through your telephone line. Telephone lines with DSL service require
DSL filters to separate the telephone and data signals.
DTMF (Dual-Tone Multi-Frequency): Telephone tones commonly known as “touch-tone”
dynamic IP address: An IP address that is automatically assigned by the DHCP server
Emergency Bypass Port: The fifth SB67010 PSTN Gateway port that can provide telephone operation during a power failure
when used with an analog phone
Ethernet: A type of computer networking technology that connects devices via Local Area Networks (LANs)
Extension list: A list of names and extension numbers
Glossary
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Extension number: The three-digit number representing each individual Deskset
factory default: The original product settings
flash memory: Reprogrammable system storage used for storing software upgrades
FWD ON (
): An indicator in the top right corner of the Deskset display that appears when the Call Forward feature has
been turned on. This feature causes calls to that Extension number to be automatically forwarded to another extension, phone
number, or to Voicemail.
FXO (Foreign Exchange Office): The gateway telephone signaling interface between the PSTN telephone lines and the LAN
gateway: A network device equipped for interfacing with another network that uses different protocols
grounding: An electrical ground connection that minimizes interference, reduces the risk of equipment damage due to lightning,
eliminates electrostatic buildup, and helps protect people who service the equipment
hard key: Any physical key on the Deskset, Handset or Gateway. Examples include MENU and 1 on the Deskset; PHONE and 1
on the Handset; and SELECT and CANCEL on the Gateway.
hard reset: An action that restores factory default settings
hub: A network hub or repeater hub is a device for connecting electronic devices, making them act as a single link
icon: A small picture in the display that presents status information
Idle: The mode of a device when it is not involved in call or call setup activity
interference: Electrical signals close by that cause degraded audio performance for cordless devices
IP address (Internet Protocol address): An individual numeric identification assigned to devices on your LAN
key beep: When enabled, pressing a key plays a tone
LAN (Local Area Network): A communications network that allows data devices to communicate with each other
LCD (Liquid Crystal Display): The screen that provides instructions and feedback
Glossary
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
LED (Light Emitting Diode): A small light on a device that indicates status
link local address: A local address used for network address creation when no external source of network addressing information
is available
link loss: Occurs when the connection between two RF devices fail, such as between the system Deskset and the optional
Cordless Headset or Handset
live dial: Dialing after the phone is off hook
MAC address (Media Access Control address): A unique identifier assigned to most network adapters or network interface cards
that is required for registering your devices
MDI/MDI-X: (Medium-Dependent Interface Crossover): A computer networking technology
mute: Stop sending your voice to the other party during a phone call
navigation link: A phrase on a computer screen that, when clicked, produces a different screen
NTP (Network Time Protocol): An Internet standard protocol that assures time synchronization in a computer network
octet: Octets are used in Internet Protocol computer network addresses. These consist of a series of four octets, usually shown
in decimal and separated by dots.
off hook: Indicates that you have lifted the corded Handset, pressed SPEAKER or HEADSET to answer a call, or to prepare to
place a call, or that you are on a phone call. You are off hook from the moment that you hear a dial tone to when you hang up
a call.
on hook: Indicates that the corded Handset is in the Charger and that no Speakerphone, Handset, or Headset is active
opening menu: The Auto Attendant messages and actions that are available to callers before the callers take additional actions
operator: The extension that callers reach by dialing 0 (zero) when the Auto Attendant operator feature is enabled
overwrite: Replace existing information
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P2P (Peer to Peer): A telecommunication system architecture in which some resources associated with a device are directly
available to other similar system devices
page: Broadcasts your voice to all idle extensions that do not have Do Not Disturb turned on
page caching: Most web browsers store recently obtained website data on a local hard drive. The browser then only asks for
data that has changed since the last download. Caching helps reduce the amount of traffic on the Internet.
park: A form of hold that allows held calls to be retrieved by any Deskset or Cordless Handset
Park list: The list of unretrieved parked calls
pass code: Another term for password
Personal list: A private list of names and phone numbers available to only a single extension (referred to as “Station Directory”
on the WEBUI)
predial: Enter digits before going off hook to place a call
PSTN (Public Switched Telephone Network): The world’s telephone network
Quick Dial: Provides two-touch dialing for frequently called phone numbers
reboot: Restart a device
Redial: Accesses the log of outgoing calls
RF (Radio Frequency): The communication channel for most Cordless Handsets and Headsets
router: An electronic device that connects two or more other electronic devices to each other, allowing them to communicate
scroll: Causes the screen display to move up, down, or across the screen
soft key: The four keys at the bottom of the Deskset LCD screen and the left and right keys below the Cordless Handset LCD
screen. The labels on these soft keys change as different functions are needed.
soft reset: A partial restart that re-initializes the system devices
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AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
static IP address: An IP address that is manually assigned to a computer by a System Administrator. This type of addressing
requires specific knowledge of the LAN.
station: Another term for extension
Subnet (Subnetwork): Typically a LAN served by one router
supervised transfer: Occurs when you communicate with the transfer recipient before completing a transferred call.
Station Directory: A private list of names and phone numbers available to only a single extension (referred to as “Personal list”
on the Deskset)
switch: A network switch links electronic devices. The switch processes and routes data flexibly, allowing more data to be handled
without error.
System Directory: (see System list)
System list: This list of names and phone numbers is created and maintained by the System Administrator. All system users can
sort and view this list.
unhold: Removes a call from hold status
Uninterruptible Power Supply (UPS): A battery-powered emergency power supply device
unsupervised transfer: Occurs when you do not communicate with the transfer recipient when transferring calls. The transfer
recipient does not have to pick up the phone and talk to you before receiving the transferred call.
URL (Uniform Resource Locator): An Internet address
VoIP (Voice over Internet Protocol): A transmission technology for delivery of voice communications over IP networks such as
the Internet or other packet-switched networks. Other synonymous terms include IP telephony, Internet telephony, voice over
broadband (VoBB), broadband telephony, and broadband phone.
WEBUI (Web User Interface): A means of interacting with a product using a computer interface. Connection to the World Wide
Web is not necessary.
Glossary
150