Alcatel IP Touch 4038 User manual

Alcatel-Lucent OmniPCX Enterprise
Communication Server
Alcatel-Lucent IP Touch 4068 Phone
Alcatel-Lucent IP Touch 4038 Phone
Alcatel-Lucent 4039 Digital Phone
User manual
Introduction
How to use this guide
Thank you for choosing a telephone from the Alcatel-Lucent IP Touch 4038/4068 & 4039 Digital Phone range manufactured by
Alcatel-Lucent.
Your IP Touch & Digital Phone terminal has a new ergonomic layout for more effective communication.
• Actions
• Keypad
Lift the receiver.
2ab
5
„ A large graphic screen, in conjunction with various keys and the navigator, allows you to make calls, configure and program
c
jkl
ef
3d
mno
6
Hang up.
your telephone.
„ a receiver that is pleasant to use: it fits nicely in the hand with a flexible grip section,
Numeric keypad.
Alphabetic keypad.
2
Specific key on numeric keypad.
„ communication is even more convenient using the audio keys (loudspeaker, handsfree),
• Navigator
„ the convenient alphabetic keypad, to call your parties by name.
Move the navigation key up, down, to the left or to the right.
To go back one level (press and release) or to return to the welcome page (press and hold) ;
during a call, can be used to access the different pages (Menu, Main, etc.) and to return to the
telephone screens.
• Display and display keys
Smith John
…
• Audio keys
Partial view of display.
Speaker,
Handsfree.
Display key.
Adjustment “reduce”.
Adjustment “increase”.
• Programmable keys and icons
• Other fixed keys
Line key.
Hold and Transfer keys.
Icon corresponding to key.
MENU key.
Voice mail access key.
• Other symbols used
Means that the feature is accessible from the Menu page.
pers.
Main
Means that the feature is accessible from the Main page.
Means that the feature is accessible from the Info page.
Means that the feature is subject to programming. If necessary, contact your installer.
Means that the feature can be accessed by pressing a programmed key - see Program the keys
for the Main page or the add-on module.
These symbols may be supplemented by small icons or text.
3
Contents
Toc
Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 6
1.
1.1
1.2
1.3
1.4
2.
7.
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Activating the loudspeaker during a call (receiver lifted) . . . . . . . . . . . . . . . . . . . . . . . . .
Calling your party by name (company directory) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Make calls via your programmed call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Calling from the common directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Callback an unanswered call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Requesting automatic callback if internal number is busy . . . . . . . . . . . . . . . . . . . . . . . . .
Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mute, so that your party cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
p. 10
p. 10
p. 10
p. 11
p. 11
p. 11
p. 11
p. 11
p. 11
p. 12
p. 12
p. 12
p. 12
Making a second call during a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering a second call during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Three-way conference with internal and/or external parties (conference) . . . . . . . . . . .
Talk simultaneously to more than 2 partys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Casual conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Placing a call on hold (HOLD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Barge-in/Intrusion into an internal call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Signal malicious calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
p. 13
p. 13
p. 13
p. 14
p. 14
p. 14
p. 14
p. 14
p. 15
p. 15
p. 15
p. 15
8.
Answering a night or a general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Manager/assistant screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Individual pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hunt groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Calling an internal party on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Calling a party on his/her loudspeaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending a written message to an internal party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending a copy of a voice message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending a recorded message to a number/a distribution list. . . . . . . . . . . . . . . . . . . . . . .
Broadcasting a message on the loudspeakers of a station group . . . . . . . . . . . . . . . . . . .
Diverting calls to another number (immediate forwarding) . . . . . . . . . . . . . . . . . . . . . . .
Forwarding your calls to your voice message service . . . . . . . . . . . . . . . . . . . . . . . . . . . .
When you return, review your recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diverting calls to your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . .
Applying a selective forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cancelling all forwardings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cancelling a specific forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diverting calls when your line is busy (forward if busy) . . . . . . . . . . . . . . . . . . . . . . . . . .
Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
p. 24
p. 24
p. 24
p. 24
p. 25
p. 25
p. 25
p. 26
p. 26
p. 26
p. 26
p. 27
p. 27
p. 27
p. 27
p. 27
p. 28
p. 28
p. 28
p. 28
p. 28
p. 29
p. 29
p. 29
Agent set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Open a supervisor session (LogOn). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ACD application welcome screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Close an agent session (LogOff) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Supervisor station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Open a supervisor session (LogOn). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Processing group- Supervisor entry/withdrawal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Supervision or acceptance of an assistance request . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Close a supervisor session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
p. 30
p. 30
p. 30
p. 30
p. 31
p. 31
p. 31
p. 31
p. 31
Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 32
Keeping in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20
5.1
5.2
5.3
5.4
5.5
5.6
5.7
5.8
5.9
5.10
5.11
5.12
Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Customizing your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Modify the password for your phone set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Modify the password for your voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting the audio features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting the welcome page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Program the keys for the Main page or the add-on module . . . . . . . . . . . . . . . . . . . . . . .
Erase a programmed key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Identifying the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring the audio jack of your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call the associated set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Forward your calls to the associated number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Modify the associated number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The Tandem configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Create, modify or consult your intercom list (max. 10 numbers) . . . . . . . . . . . . . . . . . .
Installing a Bluetooth® Wireless Technology handset (matching) . . . . . . . . . . . . . . . . . .
Use of the Bluetooth® handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing a Bluetooth® Wireless Technology headset (matching) . . . . . . . . . . . . . . . . . .
Using a Bluetooth® Wireless Technology headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Deleting an accessory (headset, handset, etc.): Bluetooth® Wireless Technology . . . . .
ACD : Poste agent/Poste superviseur . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 30
8.1
8.2
8.3
8.4
8.5
8.6
8.7
8.8
8.9
p. 16
p. 16
p. 16
p. 16
p. 17
p. 17
p. 18
p. 18
p. 18
p. 19
p. 19
Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23
Finding out the cost of an outside call made for an internal user from your terminal . . . p. 23
Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24
7.1
7.2
7.3
7.4
7.5
7.6
7.7
7.8
7.9
7.10
7.11
7.12
7.13
7.14
7.15
7.16
7.17
7.18
7.19
7.20
7.21
7.22
7.23
7.24
Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 16
4.1
4.2
4.3
4.4
4.5
4.6
4.7
4.8
4.9
4.10
4.11
5.
p. 7
p. 8
p. 8
p. 9
During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13
3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
3.9
3.10
3.11
3.12
4.
Welcome screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call management screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Application screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
IP Touch Bluetooth® Wireless handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23
6.1
6.2
Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10
2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
2.9
2.10
2.11
2.12
2.13
3.
6.
Description of the screens and Bluetooth® handset. . . . . . . . . . . . . . . . p. 7
p. 20
p. 20
p. 20
p. 20
p. 20
p. 20
p. 21
p. 21
p. 21
p. 21
p. 21
p. 22
5
Getting to know your telephone
„ Display and display keys
Contains several lines and pages providing information on calls and the features accessible via the 10 keys associated with the words on the
screen.
„ LED
Receiver
(possibility of a wireless handset - Bluetooth® - Alcatel-Lucent IP Touch 4068
Phone only)
Adjust the tilt of the screen
•
•
•
Green flashing: arrival of an internal call
Orange flashing: arrival of an external
call
Red flashing: priority or alarm call
Forward icon: pressing the key next to this icon allows you to program or change the forward feature.
Receiver connected.
Appointment programmed.
Silent mode enabled.
Telephone locked.
Display keys: pressing a display key activates the feature shown associated with it on the screen.
„ Navigation
OK key: used to validate your choices and options while programming or configuring.
Left-right navigator: used to move from one page to another.
Up-down navigator: used to scroll through the content of a page.
Back/Exit key: to return to previous menu (short press) or return to first screen (long press); during a call, provides
access to welcome screens (Menu, Info, ...) and to return to the call icon screens.
„ Welcome screens
Menu page: contains all features and applications accessible via the keys associated with
the words on the screen.
Main page: contains call line keys (allowing supervision of calls) and programmable call
keys.
Info page: contains information on the telephone and the status of its features: name, telephone number, number of messages, activation
of forwar feature, appointment reminder, etc.
Socket for connecting headphones or a
handsfree/speaker unit
„ Call display
Alphabetic keypad
Incoming call.
Call in progress or outgoing call.
„ Audio keys
END key: to terminate a call.
Handsfree/Speaker Key:t o make or answer a call without lifting the receiver.
• Lit in handsfree mode or headset mode (short press).
• Flashing in speaker mode (long press).
Call on hold.
Intercom/Mute key:
• During a call : press this key so that your party cannot hear you.
• Terminal idle : press this key so that you can automatically answer a call without lifting the
receiver.
To adjust the speaker or receiver volume up or down
If you get two calls at the same time, you can switch from one call
to the other by pressing the display key associated with each call.
„ Extension unit
Left-right navigator: used to check calls.
„ Feature keys and programmable keys
Guide key: used to obtain information on features of the 'menu' page and to program key of the 'main' page.
An extension unit can be fitted to your telephone. This provides additional keys
which can be configured as feature keys, line keys, call keys etc.
To affix labels: push the holding strip of the unit backwards to you and lift it. Install
the label under the keypad, in the housing designed for, and place the keypad back
into position.
Messaging key to access various mail services :
if the key flashes, a new voice message or a new text message has been received.
'Redial' key: to access the 'Redial' feature.
6
Hold: the call is placed on hold.
Transfer: transfer the call to another number.
1
Description of the screens and
Bluetooth® handset
„ Main page: contains call line keys (allowing supervision of calls) and programmable call keys. The up-down navigator is
used to access all the speed dial keys (apart from those displayed by default). Direct call keys are programmed or
modified via the Information key.
Other
1.1
Tue 16 jan 2004
Welcome screens
Menu
Menu page:
Main page:
Main
Info
Anne
Line
Info page:
Pascal
Time and status icon
Date
Tue 16 jan 2004
Menu
Main
Lock
Settings
Scroll bar: shows
the position on a
page
Info
Appointment
Call forwarding icon:
Stationary: no forwarding
activated.
Rotating: forwarding activated - blue: immediate forwarding - orange: forwarding if
busy or absent
„ Info page: contains information on the telephone and the status of its features: name, telephone number, number of
messages, activation of forwar feature, appointment reminder, etc.
Tue 16 jan 2004
Displays the content of the
page selected
Menu
Main
Name: Anne
Number: 77942
„ Menu page: contains all features and applications accessible via the keys associated with the words on the screen.
From this page, it is possible to adjust the ringer volume and screen brightness, program the time of an appointment,
lock the terminal, define the default page displayed, configure voice mail, and access telephone features such as calling
back one of the last 10 numbers or intercepting calls.
Left-right navigator:
used to move from one page to another.
Lun 16 jan 2004
Menu
Settings
Main
Up-down navigator:
used to scroll through the content of a page.
Info
Lock
Appointment
7
Info
Description of the screens and Bluetooth® handset
1
1.2
Call management screen
Date
Incoming call icon
1.3
Application screen
Time and status icon
Date
Time and
status icon
Tue 16 jan 2004
Call holding icon
Pop-up display of
features accessible
while the call is taking place
Application name
Call in progress icon
Application
screen
Incoming call presentation screen. This screen is
temporarily displayed when a
call arrives and shows the
name and/or number of the
caller.
Events screen
Conference
„ Application screen: displays information relevant to programming or configuring the telephone.
„ Events screen: displays events connected to the programming or configuration operations in progress,
confirmation, rejection, error, etc.
Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, held, arrival of new call).
When a call is in progress, use the left-right navigator to look at held or incoming calls.
Use the up-down navigator to display the features accessible. These features (transfer, conference, etc.) are directly related to the status of the call consulted. For example, the transfer feature will not be available between
a call in progress or a held call and an incoming call.
Back/Exit key:
used to switch from a telephone screen to an application screen. For example, can be used while a call is in progress to look up a number, program an appointment reminder, etc.
Calls can also be managed from the Main page.
While the call is in progress, press the Back/Exit key and display the Main page.
Calls in progress or waiting are displayed on the different line keys. It is then possible to converse with the caller
of your choice by pressing the key associated with him.
8
Description of the screens and Bluetooth® handset
1
• Battery
1.4
IP Touch Bluetooth® Wireless handset (Only available on Alcatel-Lucent
IP Touch 4068 Phone set)
1
Off-hook/On-hook and
Volume/Mute keys
LED
Green flashing: normal
operation.
Green steady: handset
charging.
Orange flashing: battery
charge low or handset
outside coverage zone.
Orange steady:
malfunction.
Off-hook/On-hook: press this
key to take or terminate a call
Volume/Mute:
•
•
short successive
presses to change the
handset volume level (3
levels)
long press to ensure
your party no longer
hears you
2
Battery
If the Bluetooth® handset is on its base, you do not need to press the Off-hook/Onhook key to take or terminate the call. Just off-hook/on-hook the Bluetooth® handset.
The battery recharges when the Bluetooth® handset is on its base.
9
Using your telephone
2
Other
Making a call
2.1
bc
3d
jkl
6
2a
5
2.2
ef
5
lift the
receiver
dial the
number for
your call
bc
3d
jkl
6
2a
5
Handsfree
ef
bc
3d
jkl
6
2a
OR
o
mn
o
mn
number
required
5
lift the receiver (IP
Touch Bluetooth®
Wireless handset Alcatel-Lucent IP
Touch 4068 Phone)
ef
bc
3d
jkl
6
2a
OR
OR
o
mn
OR
number
required
lift the
receiver
number
required
2.3
OR
programmable line
key
OR
OR
Paul
is calling
ef
o
mn
Answering a call
lift the receiver (IP
Touch Bluetooth®
Wireless handset Alcatel-Lucent IP
Touch 4068 Phone)
handsfree
press the key next to the
'incoming call' icon
Using the telephone in 'Hands free' mode
„ Terminal idle:
dial by name
you are in handsfree
mode
Paul
00:23'
press and
release
you are on a call with
the destination
number
terminate
your call
„ Call in progress:
To make an external call, dial the outside line access code (9) before dialing your
party's number. The digit 9 is the default code for an outside line.
Paul
00:23'
you are on a call
with the
destination
number
For the attendant, dial '0' (by default).
• If the internal or outside number does not reply:
StSpkr announ.
OR
broadcast a message on
the loudspeaker of the
free terminal
OR
Text mail
send a voice message
Call back
OR
request callback to a
busy terminal
press and release
During a call, you can lift the receiver without terminating the call.
Text mail
send a written
message
OR
go to next screen
10
Using your telephone
2
Activating the loudspeaker during a call (receiver lifted) - Speaker.
2.4
Make calls via your programmed call keys
2.6
pers.
Main
10:30
Main
PERS.
the loudspeaker key flashes
Paul
00:23'
activate loudspeaker
(long press)
you are on a call
with the
destination
number
Helen
access the 'Main'
page
select the party you
want to call from the
programmed call keys
call the selected party
Calling from the common directory
2.7
The key is no longer lit
OR
Your terminal has access to a common directory of outside numbers.
adjust volume
(9 levels)
deactivate
loudspeaker
(long press)
5
3d
6
o
mn
directory
number
press and release the loudspeaker key to switch to handsfree mode (light steady).
2.8
2.5
ef
bc
jkl
2a
Redial
Calling your party by name (company directory)
Redial
OR
Display of all the parties meeting the
search criteria
enter the name or initials or
the surname and first name
of your party
'Redial' key
select the type of search you
want (last name, last name
and first name* or initials*)
OR
2.9
reach the 'Menu'
page
Callback an unanswered call
• Call back the last caller
OR
Callback last caller
display the
previous and
next names
press the key
associated with
the party to call
modify the search
No answer
Last caller:
*Name must be entered in format name/space/first name.
reach the 'Menu'
page
This key is used to display the entire name when it is truncated.
11
call back the last caller
last number redial
Using your telephone
2
• List of last callers:
unreplied
No answer
internal calls
OR
2.12
unreplied
Even if your system is not touchtone by default, during a call you sometimes have to send DTMF signals, to a voice server, an
automated attendant or a remotely consulted answering machine.
reach the 'Menu'
page
Recall
*
Paul
00:23'
• Erase the list of unanswered calls
No answer
unreplied
OR
unreplied
external calls
reach the 'Menu' page
2.13
Mute, so that your party cannot hear you
You can hear your party but he/she cannot hear you:
Requesting automatic callback if internal number is busy
•
Call back
Send DTMF
The feature is automatically cancelled when you hang up.
internal calls
Internal number is busy
OR
to activate
you are on a call
with the
destination number
select a name or
a number
2.10
Sending DTMF signals
external calls
The terminal:
callback request acknowledged
The key lights up
Paul
00:23'
2.11
You are on a call
with the
destination
number
Answering an internal call in intercom mode
disable microphone
You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected
directly in handsfree mode. The screen shows the caller’s identity.
• To activate - Terminal idle:
The key is no longer lit
resume the call
corresponding LED lights up
•
The Bluetooth® receiver (Alcatel-Lucent IP Touch 4068 Phone):
When your caller hangs up, intercom mode remains active.
press the handset
volume/mute key (press
and hold)
• To deactivate - Terminal idle:
The corresponding LED goes out
12
During a call
3
Other
Making a second call during a call
3.1
3.2
• A second party is trying to call you:
During a call, you can call a second person (consultation call):
10:30
h old
menu
main
info
Paul
Paul
00:23'
bc
5
jkl
3d
ef
o
mn
6
Paul
00:23'
bc
OR
2a
5
jkl
3d
5
6
John
00:23
OR
3d
6
o
mn
Take call
John
00:23
the first call is placed on
line key for which
icon is flashing
hold
• To return to your first caller and end the call in progress
ef
bc
jkl
name or no. of the caller
displayed for 3 seconds
„ Answer displayed call:
ef
o
mn
number of
name of
second party
second party
• Other methods for calling a second party
2a
Paul
is calling
you are on a call
with the
destination
number
the first call is placed
on hold
you are on a call with
the destination
number
2a
Answering a second call during a call
Dial the number for your call.
Name of second party.
- To access the 'Redial' feature (press and hold).
- Call back one of the last 10 numbers dialed (short press).
OR
John
00:23
Paul
In conversation
key associated with the
'incoming call' icon
Programmable line key.
• To cancel your second call and recover the first:
Cons call off
John
00:23
3.3
OR
Switching between calls (Broker call)
Paul
00:23'
During a call, a second call is put on hold.
To alternate between calls:
If you make an error, hang up: your telephone will ring and you will recover your first
call.
Paul
00:52
John
00:23
key associated
with the
'incoming call'
icon
13
place your first party on
hold
OR
During a call
3
Transferring a call
3.4
You are in a conference call with 2 partys. To add another party to the conference:
• To transfer your call to another number:
transfer
5
press 'Transfer'
key
transfer
ef
bc
3d
jkl
6
2a
Paul
00:23'
you are on a call with
the destination
number
Talk simultaneously to more than 2 partys
3.6
Add
Paul
John
Call back 00:23
o
mn
dial the
number to be
called
bc
3d
jkl
6
2a
5
ef
mn
OR
o
party’s name or number
press to perform
the transfer
main
4
Insert
Transfer between two outside calls may not be possible, depending on system
configuration.
3.5
3.7
Three-way conference with internal and/or external parties
(conference)
Casual conference
During a 3-way conference, you can add up to three additional participants.
„ During a call, to establish a three-way conference:
You are in a 3-way
conference
¤Conference
ab
2
5
code for
“Conference”
feature
c
jkl
3
de
f
Add
5
¤Conference
o
mn
jkl
ef
3d
your party answers
o
mn
6
number
required
6
number of second
party
bc
2a
press to establish the
three-way conference
Insert
„ Cancel conference and return to first correspondant (if conference is active):
End conference
3.8
Placing a call on hold (HOLD)
„ Hang up on all correspondant (if conference is active):
• Private hold:
During a call, you may place the call on hold and recover it later, on the same telephone
End conference
OR
h old
„ After the conference, to leave your two parties talking together:
Transfer
Paul
Paul
00:23'
you are on a call with
the destination
number
• Press 'Hold' to recover the call on hold:
OR
your call is placed on hold
h old
Paul
14
Paul
00:23'
During a call
3
• Common hold:
to recover your call on any telephone in your system.
If the parked call is not recovered within a preset time (1 min 30 by default), it is either
transferred to the attendant or it rings back the extension that parked the call,
depending on system configuration.
On hold
Paul
00:23'
your call is placed on
hold
you are on a call
with the destination
number
3.10
Barge-in/Intrusion into an internal call
Your party’s line is busy. If the number is not “protected” and if authorized, you can intrude into the call:
Recover the call on hold from any telephone:
Barge In
Barge In
Paul
00:23'
same key to exit
• Protection against Barge-in/intrusion:
key associated with
the 'incoming call'
icon
Intrusion protection
Parking a call
3.9
5
press programmable
key
Park/retrieve call
You can park a call and retrieve it on another extension:
ef
bc
3d
jkl
6
2a
o
mn
enter the number
desired
Protection is cancelled when you hang up.
Park the call
Paul
00:23'
you are on a call
with the destination
number
3.11
During a call, to adjust the volume level of the loudspeaker or receiver:
A parking announcement message is displayed on the screen of the parking destination
set.
OR
• To recover the parked call:
Paul
in conversation
Park/retrieve call
you are on a call with the
destination number
To automatically take the parked call, pick up the handset of the parking destination set.
Settings
Adjust audio volume
My services
Consultation
3.12
reach the 'Menu'
page
Signal malicious calls
Malicious
Call pick up
Park/retrieve
services
call
15
adjust audio volume
This key lets you signal a malicious call. If this call has
an internal source, it is signalled to the system by a
special message.
Sharing
4
Other
4.1
Answering a night or a general bell
4.3
Individual pick-up
You hear a telephone ringing in an office where no-one can answer. If authorized, you can answer the call on your own telephone.
Night service call pickup
• If the telephone ringing is in your own pick-up group:
When the attendant is absent, outside calls to the attendant are indicated by a general bell. To answer:
Settings
Group call pick up
My services
Settings
reach the 'Menu'
page
Consultation
My services
reach the 'Menu'
page
Call pick up
Night service
services
call pickup
Consultation
Call pick up
Group call pick
services
up
• If the telephone ringing is not in your pick-up group:
4.2
Manager/assistant screening
Individual call pickup
Screened list:
Settings
Consultation
My services
System configuration allows “manager/assistant” groups to be formed, so that the manager’s calls can be directed to one or more
secretaries.
reach the 'Menu'
page
• From the manager’s or assistant’s telephone:
Incoming calls are screened by a designated
person (assistant, etc.)
Individ pick up
Call pick up
services
5
press
programmable key
ef
bc
3d
jkl
6
2a
o
mn
dial the number of
the ringing
telephone
The system can be configured to prevent call pick-up on certain telephones.
press the same key to
cancel
Screening is indicated on the manager’s telephone by the icon corresponding to the
“screening” programmed key.
4.4
Hunt groups
• Hunt group call:
Certain numbers can form a hunt group and can be called by dialing the group number.
bc
3d
jkl
6
2a
5
16
ef
mn
o
Group No.
Sharing
4
• Temporary exit from your hunt group:
Exit station hunt group
4.5
Settings
My services
Calling an internal party on his/her pager
The number called does not answer and you know that the person called has a pager:
reach the 'Menu'
page
Consultation
bc
2a
5
Additional
Exit hunt group
services
3d
6
5
ef
Paging
3d
bc
2a
o
mn
6
5
number called
ef
bc
jkl
2a
jkl
jkl
3d
ef
mn
o
6
number called
o
mn
paging in progress is displayed
your group number
• Return into your group:
Enter station hunt group
Your party can answer from any telephone in the system.
Settings
My services
reach the 'Menu'
page
Consultation
4.6
Additional
services
Enter hunt grp
5
ef
bc
3d
jkl
6
2a
Answering a call on your pager
Paging answer
o
mn
A call on your pager can be answered from any telephone within the system.
your group number
My services
Settings
your pager beeps
Belonging to a group does not affect the handling of speed dials. A specific telephone
within a group can always be called by using its own number.
reach the 'Menu'
page
Consultation
Paging
Paging answer
5
ef
bc
3d
jkl
6
2a
o
mn
your extension
number
17
Sharing
4
• The 27 standard messages are shown below:
4.7
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Calling a party on his/her loudspeaker
Your internal party does not answer. If authorized, you can remotely activate your party’s phone:
StSpkr announ.
Paul
your party does
not answer
you are connected to the loudspeaker on your party’s phone (if he/
she has the handsfree feature)
Call me back
Call me back tomorrow
Call me back at _:_ (*)
Call back _____ (*)
Call the attendant
Call the assistant
I will call back at _:_ (*)
Use paging
Please retrieve your fax
Please retrieve your mail
Please cancel your forwarding
Visitors are waiting
You are expected at reception
Meeting at _:_ (*)
Sending a written message to an internal party
New text messa
Send
bc
3d
jkl
6
2a
5
enter the first
letters of the
last name
ef
bc
3d
jkl
6
Display shows the number of new and
old messages
o
mn
select a predefined message
ef
bc
3d
jkl
6
2a
o
mn
dial the
number to be
called
Msg to create
OR
Exit
Forward msg
5
compose a new message
Apply
xxxxxx xxx
5
personal code
Predf message
select a predefined message to complete
2a
message
OR
xxx xxx
To complete
new voice
ef
o
mn
enter the number
of the terminal to
receive the
message
OR
Meeting on ___ (*);
Meeting on ___ at _:_ (*)
Out for a while
Absent for the rest of the day
Absent, back at _:_ (*)
Absent, back on ___ at _:_ (*)
On vacation, back on ___ (*)
External meeting
External meeting, back on ___ (*)
I am in room nr __ (*)
In a meeting - do not disturb
At lunch
Indisposed
Messages to be completed using numeric keypad
Sending a copy of a voice message
4.9
4.8
15
16
17
18
19
20
21
22
23
24
25
26
27
(*)
complete your
message
18
OR
Spell name
OR
#
dial by name
Send
send message
Consult
Sharing
4
Sending a recorded message to a number/a distribution list
4.10
new voice
2a
message
5
ef
bc
3d
jkl
6
Send
o
mn
personal code
Exit
record message
bc
3d
jkl
6
2a
5
ef
OR
o
mn
end recording
Spell name
#
dial by name
dial the
number to be
called
Send
OR
send message
4.11
OR
Exit
end of broadcast
Broadcasting a message on the loudspeakers of a station group
A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group:
bc
3d
jkl
6
2a
5
ef
o
mn
speak, you have 20 seconds
OR
number of
broadcast
group
The message will only be broadcast on terminals not in use and which have a
loudspeaker.
19
Keeping in touch
5
Other
5.1
Diverting calls to another number (immediate forwarding)
5.4
The number can be your home, cell or mobile, voice message, or an internal extension (attendant, etc.).
Diverting calls to your pager
Radio paging
Callers will be able to contact you while you are moving around the company:
Immediate
2a
forward
5
ef
bc
3d
jkl
6
o
mn
Do not disturb activated
dial the number to
be called
press programmable
key
Do not disturb activated
5.5
You can make calls, but only the destination number can call you.
Forwarding your calls from the receiving terminal (“Follow me”)
Remote forward
You wish to receive your calls in your present location:
Use the “Follow me” feature.
5.2
Forwarding your calls to your voice message service
Remote forward
Other fwd
5
Imm fwd to VM
3d
6
ef
o
mn
your extension
number
Do not disturb activated
5
When you return, review your recorded messages
press programmable
key
ef
bc
3d
jkl
6
2a
OR
5.3
bc
jkl
2a
Do not disturb activated
o
mn
your extension
number
The light indicates that messages have been received.
new voice
2a
message
5
bc
jkl
3d
ef
o
mn
6
5.6
Applying a selective forwarding;
Display shows name of sender, with date,
time and ranking of message
You can forward your primary number and your secondary number or numbers to different sets.
personal code
My services
Settings
Replay
Consult
listen to message
OR
Call back
Call sender of
message
OR
reach the 'Menu'
page
erase message
OR
Save
archive the message
Consultation
Erase
OR
Forward service
Exit
Principal line
selection
OR
Secondary line
selection
select the number to forward
terminate consultation
20
5
ef
bc
3d
jkl
6
2a
o
mn
number receiving
forwarding
Keeping in touch
5
5.7
Cancelling all forwardings
5.10
Do not disturb
Do not disturb On/Off
Deactivate
Deactivate
OR
forward
5.8
Program another type of
forwarding, if desired
You can make your terminal temporarily unavailable for all calls.
My services
Do not disturb &
Do not disturb
locking
On/Off
Consultation
Cancelling a specific forwarding
programmed key corresponding to type of forwarding
(group or selective)
5.9
Settings
Do not disturb activated
Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their
sets when they try to call.
Diverting calls when your line is busy (forward if busy)
Forward on busy
Callers will be able to contact you while you are moving around the company:
Forward
OR
5.11
You can leave a message on your terminal which will be displayed on the screen of the terminal calling you.
Other fwd
New text messa
reach the 'Menu'
page
Forward on bus
bc
3d
jkl
6
2a
5
forwarding is acknowledged
Predf message
OR
select a predefined message
bc
2a
5
press programmable
key
Fwd to text
ef
o
mn
number
receiving
forwarding
OR
Leaving a recorded message for internal callers
jkl
3d
ef
o
mn
6
OR
Msg to create
To complete
select a predefined message to complete
Apply
xxxxxx xxx
forwarding is acknowledged
compose a new message
number
receiving
forwarding
21
complete your
message
Keeping in touch
5
5.12
Consulting written messages
The light indicates that messages have been received.
number of
messages received
OR
Recall
OR
call sender of message
OR
Text answer
answer with a text
message
New text messa
Save
record message
Read message
OR
Display shows name of
sender, with date, time and
ranking of message
Next message
next message
OR
terminate
consultation
22
6
Managing your charges
Other
Charging your calls directly to business accounts
6.1
You can charge the cost of your outside calls to business account numbers.
My services
Settings
reach the 'Menu'
page
Consultation
bc
3d
jkl
6
2a
5
ef
Business accoun
services
code
bc
3d
jkl
6
2a
o
mn
5
number of
business
account
6.2
Additional
ef
o
mn
number required
Finding out the cost of an outside call made for an internal user from
your terminal
Settings
My services
Consultation
reach the 'Menu'
page
Consultation &
Charging
callbacks
information
23
Programming your telephone
7
Other
7.1
Initializing your voice mailbox
Light flashes
Modify the password for your phone set
7.3
Enter your personal code, then record
your name following the voice guide
instructions
Password
Set
Settings
reach the 'Menu'
page
Your personal code is used to access your voice mailbox and to lock your telephone.
5
7.2
5
bc
3d
jkl
6
2a
5
ef
6
5
Greeting msg
Perso options
ef
bc
3d
jkl
6
2a
o
mn
3d
6
Apply
OR
o
mn
new code
(4 digits)
ef
bc
jkl
2a
You can replace the greeting message by a personal message.
message
3d
old code
(4 digits)
Customizing your voice greeting
No new voice
ef
bc
jkl
2a
Apply
OR
o
mn
enter new
password again to
confirm
Perso greeting
o
mn
personal code
Normal prompt
record message
press to return to
the default
message
Accept
confirm
This code acts as a password controlling access to programming functions and the user
' Set Locking ' feature (code by default: 0000).
End
Perso greeting
OR
end recording
7.4
OR
Restart
re-record a message
OR
Modify the password for your voice mailbox
Replay
replay message
No new voice
2a
message
5
ef
bc
3d
jkl
6
mn
Perso options
Admin options
o
personal code
Password
My password
5
ef
bc
3d
jkl
6
2a
o
mn
#
new code
(4 digits)
As long as your voice mailbox has not been initialized, the personal code is 1515.
24
Programming your telephone
7
T Activate/deactivate discreet ring mode:
7.5
Adjusting the audio features
¤ One beep
before ringing
Set
Settings
OR
¤ Three beeps
× One beep
before ringing
before ringing
to activate
Ringing
× Three beeps
OR
before ringing
to deactivate
T Adjust ringer volume while a call arrives:
reach the 'Menu'
page
T Choose the tune:
Internal call
OR
Paul
is calling
External call
OR
your telephone
rings
Priority Call
OR
select the type of call to which the ringing is to be associated
7.6
adjusting the ringer volume:
Adjusting screen brightness
(Alcatel-Lucent IP Touch 4038 & 4039 Digital Phone)
Settings
select the melody of your
choice (16 tunes)
Set
Contrast
reach the 'Menu'
page
T Adjusting the ringer volume:
OR
Ringing level
OR
increase or decrease the contrast
select the level of your choice:
(12 levels)
7.7
T Activate/deactivate silent mode:
Selecting the welcome page
This feature is used to choose the page displayed by default on the telephone.
More options
¤ Silent mode
× Silent mode
Settings
to activate
to deactivate
T Activate/disable meeting mode (progressive ringing):
More options
¤ Progressive
× Progressive
ringing
ringing
select the default page
to activate
to deactivate
25
Set
Home page
Programming your telephone
7
Selecting language
7.8
Settings
Language
Set
Settings
bc
3d
jkl
6
5
ef
Main page
Erase
o
mn
enter your
personal code
7.9
Key program
Set
reach the 'Menu'
page
reach the 'Menu'
page
2a
Erase a programmed key
7.10
access the 'perso'
page if necessary
select the language of your
choice
Program the keys for the Main page or the add-on module
Programming an appointment reminder
7.11
pers.
Main
select the key to
erase
You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time).
You can program call numbers and features for the 'Main' page keys and the add-on module keys.
10:30
Main
PERS.
Speed dial
OR
Appointment
My services
5
access the Main page
using the navigator
press the key you
want to program
to program a
number
reach the 'Menu'
page
to program a
feature
bc
3d
jkl
6
2a
ef
mn
o
enter time of appointment
„ To program a number:
5
Speed dial
bc
3d
jkl
6
2a
5
ef
Apply
3d
6
enter the name
mn
o
dial the number of the
appointment
destination set
o
mn
enter the number
ef
bc
jkl
2a
confirm
The 'Appointment programmed' icon is displayed on the welcome page.
„ To program a feature:
• At the programmed time, your telephone rings:
My services
follow informations displayed on the
screen
„ Other possibilities:
If your calls are forwarded to another terminal, the forwarding is not applied to the
reminder call.
Modify
modify contents
of entry displayed
OR
Erase
delete
26
Programming your telephone
7
• To cancel your reminder request:
7.15
Erase
Appointment
The number of another set can be associated with your set number (see Modify the associated number).
To call it:
reach the 'Menu'
page
The 'Appointment programmed' icon disappears from the welcome page.
7.12
Call the associated set
Consultation
Settings
My services
Associate servic
Call associate
Identifying the terminal you are on
The number of your telephone is displayed on the 'Info' page.
Access the Info page using the navigator.
7.13
start the call
7.16
Lock / unlock your telephone
Forward your calls to the associated number
If you have previously defined an associated number, you can forward your calls to this number.
Lock
bc
3d
jkl
6
2a
5
reach the 'Menu'
page
ef
your telephone is
locked/unlocked
o
mn
My services
Settings
depending the displayed
informations, enter your
password or confirm
Overflow to
Configuring the audio jack of your telephone
for forwarding when
you do not answer
By default, the audio jack of your telephone can be used to connect a headset, handsfree kit or loudspeaker.
Settings
Set
Plug jack
OR
reach the 'Menu'
page
Headset
Ovflow busy/no
to assoc
for forwarding if you
do not answer or if
you are busy
OR
Hands-free
OR
Speaker
27
OR
Overflow if bus
OR
associate
7.14
Associate servic
Consultation
to associate
for immediate
forwarding when your
line is busy
Deact overflow
to associate
to cancel the
forwarding to
associate function
Apply
Programming your telephone
7
Modify the associated number
7.17
7.20
The associated number can be a phone set number, the voice mail number or the pager number.
My parameters
Before a Bluetooth® headset can be used, it must be correctly matched to the terminal.
associated
My services
My parameters
reach the 'Menu'
page
bc
3d
jkl
6
2a
5
ef
Modify
o
mn
5
ef
bc
3d
jkl
6
2a
o
mn
BlueTooth
you will hear a 3 note signal and the
LED will flash green and orange
alternately
Add device
acceptance of the
programming is displayed
enter the new
associated
number
with the handset turned off,
press the 2 Bluetooth®
handset keys at the same time
(long press)
The Tandem configuration
searching for Bluetooth® equipment,
wait until the detected equipment
type and the address is displayed
This configuration lets you group two sets under a single call number. Your set is then the main set and the second set, usually a
DECT set, is the secondary set. Each set has its own directory number, but the tandem number is that of the main set. When you
receive a call, the two sets ring simultaneously. When one of the sets answers, the other set stops ringing. When all the lines of
the main set are busy, the secondary (DECT) set does not ring. The secondary set can still be called by its own number, but in
this case, the tandem function will no longer be taken into account. Most of the functions are common to the two sets, for
example: forwarding, meet-me reminder, the various messages, etc., while others are specific to each set, for example: individual
directory, last number redial, out of service, set padlock, etc.
For more information regarding this configuration, contact the person in charge of your installation.
7.19
Set
reach the 'Menu'
page
Enter your
personal
code
7.18
Installing a Bluetooth® Wireless Technology handset (matching)
- Alcatel-Lucent IP Touch 4068 Phone
Add
select the
relevant
equipment
the 3 note audible signal indicates that the handset has
been installed correctly (the LED flashes green or orange
depending on the battery charge level)
Create, modify or consult your intercom list (max. 10 numbers)
7.21
Settings
Use of the Bluetooth® handset (Alcatel-Lucent IP Touch 4068 Phone)
My services
The Bluetooth® cordless handset permits the user to answer and call with complete freedom within a radius of 10 meter from
the set.
reach the 'Menu'
page
Interphone
• IP Touch Bluetooth® Wireless handset
The handset has a LED and two buttons.
•
•
•
•
follow instructions given on display
28
Green flashing: normal operation.
Green steady: handset charging.
Orange flashing: battery charge low or handset outside coverage zone.
Orange steady: malfunction.
Programming your telephone
7
• Off-hook/On-hook and Volume/Mute keys:
7.24
Deleting an accessory (headset, handset, etc.): Bluetooth®
Wireless Technology
Off-hook/On-hook: press this key to take or
terminate a call.
My parameters
Volume/Mute:
• short successive presses to change the
handset volume level (3 levels)
• long press to ensure your party no longer
hears you
7.22
reach the 'Menu'
page
Installing a Bluetooth® Wireless Technology headset (matching)
- Alcatel-Lucent IP Touch 4068 Phone
My devices
display of the different equipment
matched
Before a Bluetooth® headset can be used, it must be correctly matched to the terminal. Before performing the matching
operation, the headset must be in detectable mode*.
My parameters
Set
select the equipment
to be removed
BlueTooth
Remove device
reach the 'Menu'
page
Add device
searching for Bluetooth® equipment,
wait until the detected equipment
type and the address is displayed
Add
select the relevant
equipment
5
confirm your
choice
bc
3d
jkl
6
ef
o
mn
acknowledgement message
and display of the headset
icon on the terminal screen
enter the PIN
code of the
headset *
* Refer to the user documentation supplied with the headset.
7.23
message acknowledging the
equipment has been removed
confirm your
choice
2a
BlueTooth
Set
Using a Bluetooth® Wireless Technology headset Alcatel-Lucent IP Touch 4068 Phone
Refer to the user documentation supplied with the headset.
29
ACD : Poste agent/Poste
superviseur
8
This function allows the agent to be 'logged out' from the ACD application.
The 'logged out' function is activated; by default, on opening an agent session (system
configuration), by the supervisor or by the agent himself.
The agent changes this 'logged out' status by pressing the display key associated with this
function.
Unavailable
Other
Poste agent
8.1
After each ACD call, the agent automatically assumes Wrap-up mode.
During this mode, the agent does not receive any ACD calls and can carry out the tasks
associated with a call.
This mode can be terminated at any time by pressing the display key associated with the
Wrap-Up function or by waiting for the end of the timer (system configuration).
WrapUp
A call centre solution allows optimum distribution of calls to agents according to their availability and skills.
Supervisor
When the agent is on a break, waiting for a call or in Wrap-up mode, he calls his
supervisor directly by pressing this key.
Queue info
By pressing this key, the agent accesses information regarding the queue (number of calls
waiting, average or maximum waiting time, number of free, busy or logged out agents.
Private info
Pressing this key informs the agent about the configuration of his set (forwarding status,
presence of new messages, associated set, name and number of the set, etc.).
Open a supervisor session (LogOn)
8.2
LogOn
5
ef
bc
3d
jkl
6
2a
enter the identifier
number
bc
3d
jkl
6
2a
o
mn
5
ef
o
mn
Enter your personal
code
• For a decision maker agent:
bc
3d
jkl
6
2a
5
ef
List
OR
o
mn
select the processing
group from a list
enter the
processing
group number
8.3
ACD application welcome screen
Welcome guide
This key allows the agent to configure the welcome messages, recording, activation/
deactivation, loading or playback of a welcome message.
Access to welcome message configuration involves entering the agent identifier number
and a password.
ACR mgmt.
The agent can act on the distribution of the ACD calls by assigning or not assigning
expertise areas.
Expertise areas can be assigned or deleted one by one or globally.
Help
During a communication, the agent can send an assistance request to the supervisors.
This request can be accepted by a supervisor or rejected if the supervisors are absent, not
available or reject the request.
Once the ACD session is open, the agent can access the ACD application dedicated functions.
8.4
CC
Close an agent session (LogOff)
Available Agent
Unavailable
Supervisor
LogOff
Welcome guide
WrapUp
Queue info
Private info
LogOff
5
ef
bc
3d
jkl
6
2a
o
mn
ACR mgmt.
enter your personal
code
Alcatel-Lucent IP Touch 4038/
4068 & 4039 Digital Phone
30
Apply
the session is
closed
ACD : Poste agent/Poste superviseur
8
8.5
Poste superviseur
8.8
Supervision or acceptance of an assistance request
The supervisor has access to the supervision functions either by accepting an assistance request from an agent or by pressing the
'Help' function key in the 'Perso' page.
The supervisor is an agent who has been assigned additional rights. In particular, he can assist the agents, supervise agent activity,
intrude or listen-in discretely on a call.
A supervisor can also perform the agent function from the same set.
ACD Listening
Agent number:
8.6
Listen
Restrictive
Cancel
Open a supervisor session (LogOn)
LogOn
bc
2a
5
jkl
ef
3d
o
mn
6
enter the identifier
number
bc
2a
5
jkl
3d
Alcatel-Lucent IP Touch 4038/
4068 & 4039 Digital Phone
ef
o
mn
6
Enter your personal
code
Listen
Barge In
CC
1300
Entry
LogOff
Queue info
Private info
Welcome guide
Barge In
Permanent
Restrictive
By pressing this key, the supervisor starts a discrete listen-in procedure. The supervisor
can then listen in on the call between an agent and his party, but cannot participate in the
call.
This key allows the supervisor to intrude in a communication.
This intrusion is signalled to the agent and his party by an audible beep and the supervisor
can cut-in on the call at any time.
If the agent on-hooks or if the supervisor presses the 'Help' key, only the supervisor and
the party will be in communication.
The agent is in communication with a party. This function allows the supervisor to talk
just with the agent without the party being informed of this intrusion (restrictive).
ACR mgmt.
Permanent
Alcatel-Lucent IP Touch 4038/
4068 & 4039 Digital Phone
The supervisor can view on his display the dynamic states (out of service, ACD calls,
private calls, Wrap-up, pause, etc.) and static states (withdrawn, available, Log-Off, etc.)
of an agent in real-time.
Pressing this key results in the rejection of an agent assistance request.
Cancel
8.7
Processing group- Supervisor entry/withdrawal
Entry
bc
3d
jkl
6
2a
5
ef
o
mn
select the
processing group
from a list
OR
8.9
Close a supervisor session
select the processing
group from a list
LogOff
bc
3d
jkl
6
2a
5
ef
o
mn
enter your personal
code
31
Apply
the session is
closed
Compliance
howtoc
Declaration of compliance
EC countries: we, Alcatel-Lucent Enterprise, declare that the Alcatel-Lucent IP Touch
4038, 4068 (that can be equipped with a Bluetooth® handset) & 4039 Digital Phone
products comply with the essential demands of Directive 1999/5/CE of the European
Parliament and Council. A copy of the original of this declaration of compliance can be
obtained from your installer.
Independently of the legal warranty that covers this appliance, it is guaranteed for 1 year,
parts and labour, counting from the date indicated on your invoice.
The invoice will be demanded if making a claim under the warranty. The warranty does not
however confirm in the following cases: in the event of use that does not comply with the
instructions given in this user’s manual, faults or damage caused by natural wear, damage
resulting from a cause external to the appliance (e.g. impact, fall, exposure to dampness,
etc.), noncompliant installation or modifications or repairs carried out by people who are
not approved by the manufacturer or retailer.
Alcatel-Lucent IP Touch 4068 Phone & IP Touch Bluetooth® wireless handset
This device complies with Part 15 of FCC Rules and with RSS-210 of Industry Canada.
Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation. Warning: Changes or modifications
made to this equipment not expressly approved by Alcatel-Lucent Enterprise may void the
FCC authorization to operate this equipment. The device is designed and manufactured
not to exceed the emission limits for exposure to radio frequency energy in SAR (Specific
Absorption Rate) set by the FCC.
Information relative to the environment
This symbol indicates that at the end of its life, this product should be subject to
special collection and disposal in member countries of the European Union, as
well as in Norway and Switzerland. By ensuring this product is disposed of
correctly, you will help to conserve natural resources and help prevent potential
negative consequences to the environment and human health which could otherwise be
caused by inappropriate disposal of this product. For further details about recycling this
product, please contact the supplier who sold you the product.
Alcatel-Lucent Enterprise, in keeping with its policy of constant product improvement for
the customer, reserves the right to modify product specifications without prior notice.
Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of AlcatelLucent. All other trademarks are the property of their respective owners.
The information presented is subject to change without notice.
Alcatel-Lucent assumes no responsibility for inaccuracies contained herein.
Copyright © 2007 Alcatel-Lucent. All rights reserved.
Warning: never place your telephone in contact with water. To clean your telephone, you
may however use a damp soft cloth. Never use solvents (trichlorethylene, acetone, etc.)
which may damage the plastic parts of your telephone. Never spray it with cleaning
products.
To avoid accidentally damaging the set telephone line connector, make sure you position
the cord correctly in the compartment intended for this purpose.
The ear piece and microphone area of the handset may attract metallic objects that may
be dangerous for the ear.
The wording is not contractual and may be subject to change.Some features of your
telephone are controlled by a software key and the configuration of the unit.
MU19006USAB-E800ed01-2807
32