Cadillac 2014 Cadillac SRX Specifications

ServiceInsights
FO R
IN DEPE N D E N T
SE RV I C E
C E NTE R S
JAN–MAR 2014
Cadillac CTS –
2014 Motor Trend
Car of the Year
ALSO IN THIS ISSUE
More Stories, Pictures and Resources at GM ServiceInsights.com
Chevrolet Performance Packs SEMA with Power
GM Transmissions Shine Bright at AAPEX and ATRA
Millions of 6-Speeds, Overhaul Kits Available
More GM Parts Training Clinics on the Way
Simply Rewarding with Genuine GM Rewards
TechConnect Insert
Power-Dense Powertrains Underpin Its Performance
Twin-Turbo V-6 Partnered with 8-Speed Automatic
More Inside: 2014 CTS Service Procedures
Genuine GM Parts Resources Online
GMSERVICEInsights.com
Contents
3 / Chevrolet Performance at SEMA
GM ServiceInsights Online
Chevrolet packed SEMA with power.
Read more at GMServiceInsights.com.
More Genuine GM Parts
resources and links.
GMServiCEInsights.
3
3 / GM Transmissions Shine Bright
Download this issue and past issues
of GM ServiceInsights magazine at...
GM TEHCM display draws crowds at
AAPEX and ATRA shows. Read more
at GMServiceInsights.com.
www.gmserviceinsights.com
GM ServiceInsights Headquarters
2604 N.E. Industrial Dr., #230
N. Kansas City, MO 64117
Email: dealersupport@proactgroup.com
All the stories in Service Insights, additional content and pictures available at gmserviceinsights.com
3
4 / GM 6-Speed Overhaul Kits
We Support Voluntary Certification
National Institute for
AUTOMOTIVE SERVICE EXCELLENCE
www.ase.com
Growing population of 6-speeds can
mean repair opportunities for older
vehicles using GM Overhaul Kits.
Compliments of your GM dealer.
We invite your input and suggestions.
Please address letters to the editor to the above address. Letters submitted imply the right to edit and publish.
Every effort is made to ensure the accuracy of the information in the offers contained in this magazine. However,
printing and typographical errors may occur. These are not intentional and are not the responsibility of GM, any
dealer or the companies or individuals who create, produce and distribute this magazine. Offers and pricing may
change at any time without prior notification. The descriptions and specifications in this publication were in effect
at the time of approval for printing. General Motors reserves the right to change specifications without notice and
without obligation. Published letters do not necessarily reflect the opinions of General Motors or General Motors
Parts. General Motors, Detroit, MI 48202.
© 2014 General Motors • All rights reserved.
4
5 / 2014 Cadillac CTS Sedan
Twin-Turbo V-6 packs a wallop with
Motor Trends’s Car of the Year, the
2014 Cadillac CTS.
Chevrolet Performance
in Full Stride
at SEMA 2013
Exciting new concepts exhibited along
with commercial powertrain solutions.
Chevrolet Performance strutted its stuff at the
annual Specialty Equipment Manufacturers Association (SEMA) show last November.
6
6 / Cadillac CTS Service Procedures
6
www.gmtechinfo.com offers access
for service manuals and other repair
resources. Follow this example of Fuel
Pump Replacement for the LF3 engine
in the 2014 Cadillac CTS.
Priming the Pump
for TEHCMs
OE Control Module/Programming
for GM 6-Speeds Get Big Exposure
at AAPEX, ATRA Shows
After two big auto service industry shows in 2013,
independent service centers are buzzing about “TEHCMs”
in early 2014.
The TEHCM — shorthand for the Trans­mission Electro
Hydraulic Control Module used in GM 6-speed vehicles
— was an attention-getter at two events last fall: the
Automotive Aftermarket Products Expo (AAPEX); and
the Automatic Transmission Rebuilders Association
(ATRA) show. Thousands of auto service professionals
attending the shows had a chance to see the GM TEHCM
display and learn how easy it is to program one.
TEHCM Front
8 / GM Parts Training Clinics
GM dealers offering GM Parts Training
Clinics help ISCs build knowledge.
Additional clinic topics in 2014.
8
10 / Genuine GM Rewards
10
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Service
Programming
in your Shop
with ACDelco
2
Jan – Mar 2014 ServiceInsights
–
Buy parts. Earn reward points.
Redeem for free merchandise.
It’s that simple with Genuine
GM Rewards. Read more at
GMServiceInsights.com.
TechConnect Insert
TechConnect is a magazine to help
professional technicians improve
their knowledge and understanding
of today’s increasingly complex
vehicles.
Team Chevrolet race drivers Ron Fellows (left center),
and Danica Patrick sign autographs in the Chevrolet
Performance exhibit at the 2013 SEMA Show in Las
Vegas, Nev.
There’s a lot new for Chevrolet Perfor­mance to
crow about in 2014, and the big Las Vegas event
was the launching pad. Chevrolet’s power-packed
SEMA booth showed the brand at its creative
best. On display were new powertrain products
and the most exten­sive lineup of new Chevrolet highperfor­mance concept vehicles in two
decades.
For pictures of the 2013 SEMA and
to read the rest of the story go to
gmserviceinsights.com.
TEHCM Back
Both the OE module and the programming tools
are newly available to Independent Service Centers
(ISCs). That presents a brand new opportunity for
ISCs to service GM 6-speeds. It’s potentially big
business. Some 7 million GM 2007-2014 model-year
vehicles have 6-speed transmissions with a TEHCM.
For more pictures, video links and
to read the rest of the story on
AAPEX and ATRA Shows, go to
gmserviceinsights.com
Jan – Mar 2014 ServiceInsights
3
GMSERVICEInsights.com
GM OE Parts Update
The Technical Side
GM OE Transmission Overhaul Kits
Simplify 6-Speed Repairs
When a complete transmission replacement
doesn’t seem economical or feasible for your
GM 6-speed transmission customer, another
option could be a transmission overhaul.
GM helps make this easy for Independent Service
Centers (ISCs) and transmission shops with a variety of
available of 6-speed transmission OE overhaul kits.
Kits are available for the range of front-wheel drive
transmissions (6T30-40-45-50-70 and 6T75), and rear-wheel
drive transmissions (6L45-50-80 and 6L90).
Each kit consists of all the replacement parts needed to
correct a specific internal transmission problem. Seals, bonded
pistons, gaskets and hard parts (gear sets) are examples of some
of the part-specific kits available. By ordering one part number you
can simplify the process of ordering multiple parts once the problem
is isolated in the course of a teardown. GM picked up the pace of adding new kits in 2013 and will continue to
add to the lineup. With 7 million GM 6-speed vehicles built between 2007
and 2013 are aging, and another 6 million 6-speed vehicles on course to
be built between 2014 and 2017, demand will be increasing.
“Overhaul kits have been available for some time, but with such a
huge number of 6-speed vehicles hitting the road we’ll be looking to
introduce more of them as the vehicle applications expand and
we identify specific kits based on customer demand,” says
Shelly Jacobs, GM Customer Care & Aftersales product
specialist, Transmission Components & Hybrid
Batteries. “Our aim is to offer as many of the
various combinations and levels of overhaul kits
as we feasibly can, realizing that the kit format is
the easiest and most economical way for rebuilders
to purchase the parts needed for a typical overhaul.”
GM makes it easy to identify and order the exact
kit needed for the overhaul. The Genuine GM Parts
Powertrain Catalog, accessible at http://gmpowertrain.
nexpart.com/, contains exploded views of transmissions
that identify the exact parts needed and the appropriate
kit, if available. In the event a kit is not available, parts can be
ordered individually from your GM dealer.
GM Hydra-Matic 6L90 (MYD) 6-speed
RWD Automatic Transmission
2014
Cadillac CTS Sedan
Performance Driven by the All-New
Cadillac Twin-Turbo V-6 Partnered
with 8-Speed Automatic
Cadillac’s all-new 2014 CTS sedan ascends into the heart
of the midsize luxury market with expanded performance,
elevated luxury and sophisticated technology. It will be
the segment’s lightest car, enabling the most agile driving
dynamics in the class.
A range of power-dense powertrains underpin its
performance, including the all-new Cadillac Twin-Turbo
engine and 8-speed automatic transmission.
The 2014 Cadillac CTS sedan is the Motor Trend Car of
the Year for 2014. The third-generation CTS sedan is
based on the high-performing rear-drive architecture of
the award-winning ATS sport sedan, moving Cadillac
into the prestigious class of midsize luxury sedans.
While stretched in overall length and wheelbase, the allnew CTS sedan has a lower curb weight than the preceding
model and weighs about 200 pounds (90 kg) less than the
BMW 528i.
The Cadillac Twin-Turbo V-6 is the most power-dense
six-cylinder engine in the midsize luxury segment – a 3.6L
with 118 horsepower per liter (88 kW/liter) – and the 8-speed
automatic enhances fuel economy and acceleration over a
6-speed automatic.
Rated at an
SAE-certified 420
horsepower (313 kW)
and 430 lb.-ft. of torque
(583 Nm), it is the
most powerful V-6
ever from General
Motors. It also has 15 percent
greater power density than
2014 TL80 (MGG) 8-Speed
BMW 535i’s turbocharged 3.0L six, RWD Automatic Transmission
which is rated at 300 horsepower
for Cadillac CTS
(223 kW), for a ratio of 100
horsepower per liter (74 kW/liter) — and even the BMW 550i’s
TwinPower 4.4L V-8, rated at 400 horsepower (298 kW),
or 91 horsepower per liter (68 kW/liter). Power density is a
measure of efficiency for an engine’s size.
Typical GM OE Transmission Overhaul Kit
4
Jan – Mar 2014 ServiceInsights
Jan – Mar 2014 ServiceInsights
5
GMSERVICEInsights.com
SPECIAL INSERT
The Technical Side (cont’d.)
The all-new 2014 Cadillac CTS sedan will offer three different
engine options including the 2014 3.6L V-6 VVT DI Twin Turbo
(LF3) with a pair of smaller turbochargers and an efficient charge
air cooler help provide more immediate power delivery.
Additionally, approximately 90 percent of the 3.6L
Twin-Turbo’s peak torque is available from 2,500 rpm
to 5,500 rpm, giving the engine a broad torque curve
that customers will feel as strong, willing power in
almost all driving conditions, such as accelerating or
overtaking traffic on the highway.
Those features help the new CTS sedan reach
60 mph from a standstill in an estimated 4.6 seconds
and achieve an estimated top speed of 170 mph (274 kph).
The new engine is a comprehensive upgrade on the 60-degree, 3.6L
DOHC V-6 offered in today’s SRX, XTS and ATS. However, almost every
component is unique.
The 2014 CTS sedan is also available with the naturally aspirated 3.6L
V-6 rated at 321 horsepower, as well as a 2.0L turbocharged engine rated
at an estimated 272 horsepower.
Service
Programming
in your Shop
with ACDelco
Service programming is used today by Original Equipment
manufacturers to update control module software to improve
or modify a variety of vehicle operations. Most manufacturers release software revisions regularly to update engine and
transmission calibrations as well as other system operations.
At times, control modules can be reprogrammed in order
to correct a vehicle condition. If the condition is caused by a
malfunctioning control module, however, then the module must be
replaced and the new module must be reprogrammed.
ACDelco TEHCMs
ACDelco now offers Transmission Electro Hydraulic Control Modules (TEHCM)
for GM 6-speed automatic transmissions in 2007 and later model year vehicles.
The TEHCMs integrate electronic and hydraulic components into a single module.
Go to www.gmserviceinsights.com for additional
powertrain features for the Cadillac Twin-Turbo V-6
along with video links for the engine.
ACDelco TEHCMs provide your customers with GM Original Equipment parts,
including a filter plate, solenoids and an upgraded frame, and the latest calibration
software to deliver smooth transmission shifts and optimized fuel economy.
Along with using Dexron VI transmission fluid, the following parts are required,
based on application, with TEHCM replacement:
2014 Cadillac CTS Service Procedures Example Fuel Pump Replacement (LF3)
Even though the 2014 Cadillac CTS is a new vehicle,
service and repair information resources are a click away
at www.gmtechinfo.com — Electronic Service Information.
Technicians and shop owners can log on to the site to gain
access to subscription services for service procedures and
repair manuals. A complete Service Manual is accessible
24/7 through a subscription to the site. Free collision repair
procedures will soon be available for the vehicles by going to
www.genuinegmparts.com.
Fuel Pump
Replacement (LF3)
Removal Procedure
Special Tools
EN 48896 HP Fuel Pump Installation
Alignment Gauge
For equivalent regional tools, refer to
Special Tools.
6
Jan – Mar 2014 ServiceInsights
1
2
3
4
Relieve the fuel pressure. Refer to
Fuel Pressure Relief.
Remove and DISCARD the fuel
feed pipe. Refer to Fuel Feed Pipe
Replacement.
Remove and DISCARD the fuel feed
intermediate pipe. Refer to Fuel Feed
Intermediate Pipe Replacement.
Remove and DISCARD the high
pressure fuel pump bolts (1).
1. Remove the high pressure
fuel pump (2).
Installing a Cabin Air Filter . . . . . . . . . . . . . . . 6
• 6L45/50 applications – seal kit, pan gasket
Fuel Module Design Changes. . . . . . . . . . . . . 6
• 6L80 applications – seal kit, pan gasket
Tech Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
When installing a new control module such as a TEHCM, the reprogramming
procedure can be performed quickly using a J2534 interface tool and the GM
Service Programming System (SPS). Access to SPS is available through ACDelco.
Go to www.acdelcotds.com, the online ACDelco Technical Delivery System.
Click the Service and Programming Information link on the right side of the
page. It will display a list of GM Calibration and Diagnostic Software subscriptions,
including prices for several Service Programming options: 2 days – $55; 3 months
– $275; or 1 year – $995. Click “Subscribe Now” to select one of the subscriptions
(registration required).
3. Remove and DISCARD the
high pressure fuel pump
gasket (4).
4. Remove and DISCARD the
high pressure fuel pump
O-ring (5).
Once you have a user name, password and have paid for a subscription, log on
to www.acdelcotds.com. Here’s an overview of the SPS programming process.
continued on page 4
continued on page 7
Low Battery and Parasitic Drains . . . . . . . . . 3
• 6T70/75 applications – valve body cover gasket
Service Programming System
2. R
emove the valve lifter
follower (3).
FNC Brake Rotor Service Update . . . . . . . . . 2
The Smartest Tool in Your Toolbox . . . . . . . . 6
See your local ACDelco representative for additional part information.
4
Service Programming in your
Shop with ACDelco . . . . . . . . . . . . . . . . . . . . . 1
• 6T30/40/45/50 applications – valve body cover gasket
• 6L90 applications – seal kit, pan gasket
2014 Cadillac CTS Sedan (VIN A) | CTS Sedan Service Manual 6103955 | Engine/Propulsion | Engine Controls
and Fuel - 3.6L LFX LF3 | Repair Instructions | Document ID: 3599796
IN THIS ISSUE
Training Update . . . . . . . . . . . . . . . . . . . . . . . . 8
www.acdelcotechconnect.com,
click the Newsletters link
Follow ACDelco
Scan the code to
download a PDF
FNC Brake Rotor Service Update
GM’s exclusive Ferritic NitroCarburizing (FNC) technology is applied
to brake rotors on many GM models, including the Cadillac DTS, ATS
and new 2014 CTS; Buick Lucerne
Super, LaCrosse, and Regal; Chevrolet
Impala, Malibu, Volt, and the new 2014
Corvette and Silverado 1500; and the
new 2014 GMC Sierra 1500, to extend
the life and appearance of the rotors.
These rotors can be serviced the same
as regular non-FNC brake rotors.
The FNC heat treatment — similar
to carburizing used in powertrain gear
hardening — involves an additional
manufacturing process that heats the
rotors at 560°C for up to 24 hours,
where nitrogen atoms bond to the
surface of the steel rotor, hardening
and strengthening the rotor to provide
slower wear and reduced corrosion.
Servicing FNC Rotors
When refinishing FNC rotors, the FNC
layer will be removed from the brake
surface of the rotor. This is acceptable
and the rotor will perform as a regular
non-FNC rotor.
Do not refinish the FNC rotors unless
the rotors are determined to be the
cause of the brake concern. Do not
refinish brake rotors for concerns such
as brake noise, uneven or premature
brake pad wear, cosmetic corrosion of
the brake rotor surface or scoring of the
rotor surface less than the maximum
allowable specification.
Before refinishing, measure the
rotor’s thickness using a brake micrometer at multiple points. Document
the lowest measurement. Reference
the Minimum Thickness specification
stamped on the backside of the rotor.
Removing the FNC layer, just as with
any rotor refinishing, can change the
rotor output. Only remove the necessary amount of material from each side
of the rotor. Equal amounts of material
do not have to be removed from both
sides on any brake system using a
floating caliper.
Typical brake roto
When refinishing rotors, it is critical
that the brake lathe is properly calibrated and well maintained to ensure
a proper cut. Calibration of the brake
lathe should be performed on a
monthly basis.
Thoroughly clean the rotor with soap
and water after refinishing to prevent
the possible transfer of finite metal dust
left as a by-product of refinishing to the
pad material during the seating process.
This reduces the opportunity for brake
noises to occur.
Brake rotors should only be refinished if they have adequate thickness.
Conditions for refinishing rotors include:
FNC treated rotor
The unique FNC process lays down
a 10-micron-thick transfer layer, equivalent to one-tenth the width of a human
hair, across the entire rotor surface
as well as the center “hat” section
and inside the central cooling vanes of
ventilated rotors. The strong surface
created by the FNC treatment helps
Low Battery and Parasitic Drains
reduce rotor thickness variation caused
by an uneven buildup of rust on the
rotor that occurs over time.
• Thickness variation in excess of the
maximum allowable specification
• Excessive corrosion or pitting
• Cracks or heat spots
• Excessive blueing discoloration
• Scoring of the rotor surface in
excess of the maximum allowable
specification
– Thanks to Kyle Beane and
Kent Wilson
2 Tech Connect
Volume 20, Number 6 (TS-PU-0006-13)
ACDelco TechConnect is published bi-monthly
and online for technicians of Professional
Service Center and Key Fleet accounts to
provide timely service information, increase
knowledge and improve the performance of the
service center.
ACDelco 360 represents our mission to look
at our businesses at every possible angle to
provide value and assistance to our distributors
and their customers as well as offer a full circle
of support with programs, tools, training and
marketing focused on enhancing and growing
our partnership successfully.
Publisher:
Rick Balabon
ACDelco
E-mail 
richard.balabon@gm.com
Editor:
Greg St. Aubin
ACDelco
E-mail 
gregory.staubin@gm.com
Technical Editor:
Mark Spencer
E-mail 
mspencer@gpworldwide.com
Production Manager:
Marie Meredith
Desktop Publishing:
5by5 Design LLC
E-mail 
dkelly@5by5dzign.com
Write to: 
ACDelco TechConnect
P.O. Box 500
Troy, MI 48007-0500
On the Web:
To read or print recent issues of
TechConnect:
– www.acdelcotechconnect.com, click
the Newsletters link.
ACDelco service tips are intended for use by professional
technicians, not a “do-it-yourselfer.” They are written to
inform those technicians of conditions that may occur on
some vehicles, or to provide information that could assist
in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and
know-how to do a job properly and safely. If a condition
is described, it cannot be assumed that the information
applies to all vehicles or that all vehicles will have that
condition.
All materials and programs described in this magazine
are subject to change. Submission of materials implies
the right to edit and publish. Inclusion in the publication
is not necessarily an endorsement of the individual or
the company.
TechConnect is published for ACDelco by Sandy
Corporation, Troy, MI.
©2013 ACDelco. All rights reserved.
The Engine Control Module (ECM), the
Body Control Module (BCM), OnStar,
Automatic Climate Control, Remote
Keyless Entry Receiver — these are just
a few of the control modules that could
cause a high parasitic drain, leading to a
dead battery/no start condition.
• Retained Accessory Power off –
open and close the driver door after
the ignition is off
If diagnosis reveals that the battery
is in otherwise good condition and is
capable of holding a charge, and that
the charging system is OK, the cause
may be a parasitic drain on the battery.
A parasitic drain is an electrical load that
draws current from the vehicle's battery
when the ignition is turned off.
• Headlamps off – auto headlamps
disabled
Intended Drain – Some control
modules are intended to draw a very
small amount continuously. Other control modules may be programmed to
wake up, perform a task, then go back
to sleep at regular intervals. These
draws are measured in milliamps (mA).
Some systems are designed to remain
on (in a standby power state) after the
ignition is turned off, with a resulting
parasitic drain. On-times vary with the
system, although a rule of thumb is
that most systems will go to sleep (off)
within 30 minutes, while others may
take up to two hours.
Unintended Drain – Unintended
parasitic drains may be caused by a
stuck relay or switch, or a dome lamp
or luggage compartment lamp remaining on continuously. These draws will
typically be measured in amps (A).
Normally, intended parasitic drains
aren't a cause for concern, because they
are low, and the battery is replenished
each time the vehicle is driven.
PARASITIC DRAW TEST
A detailed parasitic draw test will
depend on the equipment on the
specific vehicle being tested. Refer to
the vehicle's Service Information for
details. The following is a generic test.
Preliminary Steps
There are many things that can
prevent the vehicle systems from
completely going to sleep and passing the parasitic draw test. Make sure
all of the following conditions are met
before performing the parasitic current
draw test.
• Scan tool not communicating with
a vehicle control module
• All access doors closed
• Any delay lighting off
Turn the EL 38758 switch knob to
the ON position.
6.
Road test the vehicle and activate all
of the accessories such as the radio
and air conditioning.
7.
Ignition off. Connect a 10A fused
jumper wire to the test switch tool
terminals.
8.
Turn the EL 38758 switch knob to
the OFF position. The current now
flows through the jumper wire.
9.
Check the fuse in the jumper wire.
The fuse should be OK. If the
jumper wire fuse is blown, refer to
Circuit/System Testing. If the fuse is
OK, proceed to step 10.
• Underhood lamp disabled
• HVAC afterblow off
• Disable or turn off any accessory
that can work with the ignition off
• Wait up to two minutes or longer,
after all other listed conditions
are met.
Simplified Parasitic Draw Test
Using an Inductive Pickup Probe
1. Connect an inductive pickup probe
that can read down to 1 mA to the
negative battery cable.
2. With the ignition off, as the vehicle
systems shut down, test for less
than 30 mA of parasitic current drain.
3. If the parasitic current is greater
than 30 mA, proceed to the Circuit/
System Test.
Using a Parasitic Draw Test
Switch (such as Tool EL 38758)
The knob on the EL 38758 switch is
marked ON and OFF. In the ON position,
the negative battery cable circuit is completed and electrical current will pass
through the switch. In the OFF position,
the circuit is open and electrical current
will not pass through the switch.
When a fused jumper wire or digital
multimeter is connected to the test
switch terminals, always turn the test
switch ON before opening any door,
turning the ignition on, or turning any
accessory on. This is to prevent accidently blowing the jumper wire fuse or
digital multimeter fuse.
1.
Ignition off. Disconnect the battery
negative cable from the battery.
2.
Turn the EL 38758 switch knob to
the OFF position.
3.
Install the male end of the EL
38758 switch to the battery
negative terminal.
4.
Install the battery negative cable
to the female end of the EL 38758
switch.
• Ignition off
• Key out of the ignition switch (if not
equipped with keyless start)
5.
3 Tech Connect
10. Turn the EL 38758 switch knob to
the ON position. Remove the fused
jumper wire.
11. Connect a DMM between the test
switch tool terminals. Set the meter
to the 10A DC scale.
12. Turn the EL 38758 switch knob to
the OFF position. Current now flows
through the DMM.
13. As the vehicle systems shut down,
test for less than 30 mA of parasitic
current drain.
14. If the parasitic current is greater
than 30 mA, proceed to the Circuit/
System Test.
CIRCUIT/SYSTEM TEST
Removing a fuse, relay, or connector
may wake up control modules. Wait for
the control modules to go back to sleep
before retesting. Fuses for power mode
master components such as the BCM
should be removed last to avoid misdiagnosis. A scan tool connected to the DLC
can affect the parasitic current draw.
If the vehicle has an unacceptable
amount of parasitic current draw,
remove each fuse one at a time until the
current draw falls to an acceptable level.
A drop of more than 10–20 mA, when
disabling a single system or circuit, is an
indication of an overly high current draw
that could be causing the battery drain.
Refer to the vehicle's wiring
schematics to diagnose exactly which
circuit of the suspect system is causing the high parasitic drain. Perform the
necessary repairs following appropriate
procedures.
– Thanks to Todd Merkle
and John Munsell
Programming with ACDelco –
continued from page 1
From the
Main Menu,
select the
Service and
Programming
Information
link, and then
select your
subscription.
(Fig. 1, 2)
(go ahead and
install) and the
Tech 2 J2534
driver or MDI
driver. If you’re
using universal
J2534 hardware, click the
“Skip” button.
(Fig. 5)
Next, you’ll
see the GM
Technical
Information
System (TIS)
main screen.
(Fig. 3)
From the top
menu, Select
Diagnostic
Tool, select
the type of
J2534 system
you’re using.
Fig. 1 Select Service and Programming
Information
From
the bottom
menu, Select
Programming
Process, select
the type of
programming
you’re going to
do; then click
“Next. (Fig. 6)
Start SPS
Power
on the scan
tool, turn on
the vehicle
ignition, and
make sure the
vehicle has a
fully charged
battery. (Due
to the time
requirements
of programming a control
module, it’s
recommended
to connect
an approved
charger or a
fully charged
12V jumper or
booster pack
disconnected
from the AC
power supply to maintain system
voltage.)
Select
Service
Programming
System (SPS),
and then click
“Start SPS” to
open the application. (Fig. 4)
At this point,
the system
may ask to
install software, including
Java software
Follow the
instructions on
the screen to
connect your
equipment,
and then click
“Next.” (Fig. 7)
Fig. 2 Select your subscription
Fig. 3 TIS main screen
Fig. 4 Start SPS
The next
screen,
Supported
Controllers,
displays the
control modules that
can be programmed on
the vehicle.
In the top
menu, Select
Controller,
select the
control module
to the programmed.
Fig. 5 Software installation
Fig. 6 Select Diagnostic Tool and
Programming Process
Fig. 7 Connect equipment
Now the
system will
list the calibrations for
programming.
Select the
system and
the calibration
you want to
load from the
Calibration and
Index menus.
In the History
window,
the changes
included in the
calibration are
detailed. Click
“Next” once
the desired
calibration has
been selected.
(Fig. 11)
Programming Complete
Once the download is complete, you’ll see a summary
screen with a Programming Complete message along with
some final instructions. (Fig. 13) These instructions include:
• Post-programming instructions: Follow these control
module-specific instructions to complete the programming process
• Clear DTCs: Clear any Diagnostic Trouble Codes (DTC)
that set during the programming process by selecting
the “Clear DTCs” button
Fig. 9 Verify the VIN
• Proceed with same VIN: Select this option to program
another control module on the same vehicle.
• New: Select this option to program another vehicle without starting the SPS process from the beginning.
Fig. 10 Supported Controllers
Fig. 13 Summary screen
After programming, some control modules may require
that some relearn or setup procedures be completed. Refer
to the appropriate Service Information.
Fig. 11 Calibration Selection
For more information about service programming, go
to www.acdelcotechconnect.com and click the Technical
Information System link, or call ACDelco Aftermarket Support
at 1-888-212-8959 for technical support. For I.D. and password concerns, contact the ACDelco eBusiness Helpdesk at
1-800-825-5886, prompt 3.
The system
update should
start downFig. 12 Transfer Data screen
loading to the
displays a progress bar
control module
automatically.
A progress bar will show when the download is complete.
(Fig. 12)
The VIN for
the vehicle will
be displayed.
Verify it’s correct and click
“Next.”
(Fig. 9)
Service Programming System user guides are available
at http://service.gm.com/userguides/index.pdf; or click the
User Guides link at the bottom of the Service Information/
TIS2Web page on acdelcotechconnect.com.
Service Programming System hardware and software
requirements can be found at http://www.gmdesolutions.
com/pdfs/GM_Dealer_IT_Guidelines.pdf
– Thanks to Rick Balabon
Fig. 8 Enter vehicle information
4 Tech Connect
continued on page 5
continued from page 4
To help avoid damage to a control module, do not turn
off the vehicle ignition during a programming event unless
instructed to do so.
In the
bottom
menu, Select
Programming
Type, select
Normal, and
then click
“Next.”
(Fig. 10)
Select
Calibrations
Vehicle
Information
At the next
screen, the
vehicle information must
be entered.
Use the pulldown menus
to identify the
vehicle to be
programmed.
The system
will start to
communicate
with the vehicle. (Fig. 8)
Programming with ACDelco –
5 Tech Connect
TechTips
Professional Service Center
The Smartest Tool in Your Toolbox
ACDelco offers a combination of
TIS2Web (GM’s web-based Technical
Information System) and high-quality
parts for the automotive aftermarket. To
help maximize your Professional Service
Center’s (PSC) potential, the features of
TIS2Web, which includes access to the
GM Service Programming System, the
most current GM vehicle control module
calibrations, Tech 2 scan tool software
updates and Global Diagnostic System 2 software updates,
are available in several subscription packages.
TIS2Web benefits include:
• Speed up service repairs and control costs – TIS2Web
is the next generation Technical Information System
designed to help service centers better serve their
customers and grow their business by providing
enhanced diagnostic and repair capabilities.
• Deliver GM vehicle calibrations, Global Diagnostic System
software, and Tech 2 diagnostic software updates,
allowing shops to diagnose GM vehicles quickly and
accurately.
• Service centers can access trained experts at the
ACDelco eBusiness and TIS2Web Helpdesk for timesensitive diagnostic questions and concerns regarding
software and programming.
To sign up now for instant access:
1. Visit acdelcotechconnect.com
2. Click the TIS2Web logo on the left side of the page
3. Click the Subscribe to TIS Now link
For PSC accounts, TIS2Web could be the smartest tool in
your toolbox.
– Thanks to Jill Brown
Installing a Cabin Air Filter
A cabin air
was not offered on 2008-2011 Buick
Enclave, 2009-2011 Chevrolet Traverse, 2007-2011 GMC
Acadia, and 2007-2010 Saturn Outlook models. A cabin air
filter can be installed if desired.
To install a cabin charcoal filter into the HVAC
module:
1. Remove the
instrument panel
compartment.
2. Cut out the molded
access panel on the
HVAC module using
the appropriate tool.
3. File down any rough
edges to ensure a
proper fit.
4. Install the filter element into the tray.
5. Slide the tray into the
HVAC module and
press it into position,
ensuring the four
locking tabs are fully
seated.
6. Remove any debris.
7. Install the instrument panel compartment.
Parts can be found in the GM Dealers Parts Catalog under
Group: 09.786, Description: Filter (Charcoal), Passenger
Compartment Air; and Group: 09.786, Description: Cover,
Passenger Compartment Air Filter Access Hole (Filter Tray).
– Thanks to Rick Balabon
Fuel Module Design Changes
ACDelco made changes to
several fuel modules beginning in June 2011 to further
enhance their performance.
While the appearance of the
fuel modules has changed, the
fit, form and function has not.
In addition, the part numbers
have not changed.
The fuel module design
changes include:
• The pump has changed
from a Gerotor pump to
a Generation 4 Turbine
pump, which is quieter
and more durable.
• The module plastic material is now a more fuel resistant
Acetyl plastic that provides an improved high alcohol
fuel tolerance.
• Guide rods have been reduced from 3 to 2, which retains
proper alignment while reducing pinching.
• A jet pump has been added to help maintain fuel in the
reservoir.
• The float material is now more fuel resistant for
longer life.
• The external strainer sock has been moved internal to the
fuel module to help reduce the chance of puncture.
• Some float arms and pivot points also have changed;
however, the fuel level sensor output has not.
– Thanks to Todd Merkle
6 Tech Connect
The following technical tips provide repair information about specific conditions on a variety of vehicles. If you have a tough or unusual
service repair, the Diagnostic Hotline can help. Call 1-800-825-5886, prompt #2, from 8 a.m. to 8 p.m. ET Monday–Friday, to
speak with a technical expert with the latest OEM information.
Common Cruze Diesel
Noises
2014 Chevrolet Cruze equipped
with the 2.0L 4-cylinder diesel engine
(RPO LUZ)
The 2014 Cruze equipped with the
2.0L diesel engine may exhibit some
noises shortly after the vehicle has
been turned off. There are several
components that may produce noises,
such as squeak, chirp, moan, whine or
buzz noises, that may be heard after
turning off the engine.
The following noises are considered
normal operating characteristics of the
vehicle.
• The Throttle Body/Throttle Valve
may be heard cycling or sweeping
after the engine is shut down. This
may last about 15 seconds and
may be heard cycling or sweeping
5–10 times. The throttle body performs a self cleaning followed by
an offset learn procedure after the
engine is shut off.
• The Exhaust Gas Recirculation
(EGR) Valve may be heard opening and closing after the engine
is shut down. This may last about
15 seconds and may be heard
about five times. The EGR valve
is opening and closing to learn the
position offset.
• The Intake Manifold Runner
Control Valve Actuator may be
heard cycling. This may last about
five seconds. This is done as an
integrity check and to confirm that
the mechanical link between the
actuator and the intake manifold
runner is still connected.
• The Fuel Rail Pressure Control
Valve may be heard making a
whining noise. This may last about
15 seconds. The Fuel Rail Pressure
Control Valve is pressurizing/controlling the flow of the fuel.
• The Diesel Exhaust Fluid (DEF)
Pump and DEF Reverting Valve
may be heard from the rear of
the vehicle. This may last about
45 seconds. When the vehicle
is turned off, the DEF pump and
reverting valve operate to relieve
the DEF system pressure and to
clear the lines of DEF. The reverting valve is opened to relieve the
pressure and send the fluid back to
the DEF tank, and then the reverting valve is closed once the DEF
lines are clear.
needed to raise and lower it, while a
rotary damper allows for a more gradual
lowering motion when opening it. The
tailgate is also easily removable without tools.
• The Air Conditioner (A/C)
Compressor Electronic Control
Valve may be heard making a whining noise. This may last about five
minutes. The electronic control
valve inside the air conditioner
compressor may remain energized
after the engine is shut down.
Expanded Availability for
Remanufacture and Return
of Electronic Control
Modules
2005 and prior GM cars and trucks
GM Parts offers a Remanufacture and
Return (R&R) program service option
for parts with core shortages. This
expanded program provides customers
with a service option for control module
parts that are experiencing critical core
shortages.
Lubricate the left tailgate hinge
The left tailgate hinge incorporates the
assist mechanism. The hinge must be
lubricated to ensure its proper operation.
Spray Super Lube® Synthetic
Multipurpose Lubricant into the inboard
side and outboard side of the left
tailgate hinge assembly during scheduled maintenance visits. The hinge
can be lubricated with the tailgate on
the vehicle.
Many previously unavailable control
modules are now cataloged through
this Remanufacture and Return program, such as:
• Many C4 Corvette 1984-1996 BCM
and ECM Applications
• 1980-1981 GM Computer
Command Control Modules (CCC)
• 1989-1990 Geo/Suzuki Truck ECMs
• 1993 Cadillac Allante
• 1994-1996 Cadillac Brougham
The above are just a sampling of the
modules available. Check the Electronic
Parts Catalog for all specific applications. Additional modules will be added.
Tailgate Hinge Lubrication
Inboard side of the left hinge
Product Information
For free technical assistance and product
information regarding specific ACDelco
products, contact these toll-free information
hotlines staffed by ASE-certified technicians:
Brakes – 1-888-701-6169 (prompt #1)
Chassis and ReadyStruts — 1-800-270-2124
Clutches – 1-888-725-8625
2014 Chevrolet Silverado 1500 and
GMC Sierra 1500
Lift Supports – 1-800-790-5438
The new Silverado 1500 and Sierra
1500 feature an available EZ Lift-andLower Tailgate (RPO PPA) that aids in
raising and lowering the tailgate.
Starters and Alternators (New) —
1-800-854-0076
The new tailgate uses an internal torsion bar to reduce the effort
Steering – 1-855-451-1212
7 Tech Connect
Shocks – 1-877-466-7752
Starters and Alternators (Reman) –
1-800-228-9672
Wiper Blades – 1-800-810-7096
GMSERVICEInsights.com
TrainingUpdate
New Training Center Locations
Training Schedule
ACDelco strives to continually monitor and
improve its training offerings to Professional
Service Centers. To better meet your needs,
ACDelco has recently updated the locations of
several satellite training centers.
To search for currently scheduled courses in your area, view the
Training in Your Area section on the Home page. Select search terms
from the dropdown menus and click the Submit button.
Current Instructor-Led Training Courses
The following ILT courses are currently being scheduled:
Current
Location
New
Location
First
Classes
Glendale
Community
College –
Glendale, AZ
Universal Technical
Institute
10695 West Pierce
Street, Avondale, AZ
November
2013
Nashville State
Community
College –
Nashville, TN
Lincoln College of
Technology
1524 Gallatin Avenue,
Nashville, TN
November
2013
The Community
College of
Baltimore
County –
Catonsville –
Baltimore, MD
Lincoln College of
Technology
9325 Snowden River
Parkway,
Columbia, MD
January
2014
How to Take ACDelco Training
Go to www.acdelcotechconnect.com and click
the Training tab to log in to the ACDelco Learning
Management System (LMS).
• To enroll in courses in your training path,
open the home page to view your Training
Progress Status Report, select Click Here to
Show Detail, and then click the course number
and title to view details on a specific course
and to launch or enroll in the course.
• To enroll in an Instructor-Led Training (ILT)
course (ILTs are full-day hands-on classroom
courses), click Take Training > InstructorLed Training to view the catalog and select a
specific course.
• To enroll in a Virtual Classroom Training
(VCT) course (VCTs are 1-2 hour live online
courses), click Take Training > Virtual
Classroom Training to view the catalog and
select a specific course.
• To launch a Web-Based Training (WBT)
course (WBTs are 1-4 hour self-guided online
courses), click Take Training > Web-Based
Training to view the catalog and select a
specific course.
• To launch a TechAssist (TAS) course (TAS
courses are 15-20 minute online presentations on a specific topic), click Take Training
> TechAssist to view the catalog and select a
specific course.
• To launch a Simulation (SIM) (SIMs require
users to complete all repairs for a condition),
click Take Training > Simulations to view
the catalog and select a diagnostic challenge
simulation.
Course Number
S-AC07-02.01ILT
S-AC07-03.01ILT
S-BK05-01.01ILT
S-BK05-02.01ILT
S-DS11-13.01ILT
S-EL06-04.02ILT
S-EL06-10.02ILT
S-EL06-11.02ILT
S-EL06-13.01ILT
S-EL06-14.01ILT
S-EL06-16.01ILT
S-EP08-02.01ILT
S-EP08-03.01ILT
S-EP08-04.01ILT
S-EP08-06.01ILT
S-EP08-08.02ILT
S-EP08-09.01ILT
S-EP08-81.02ILT
S-SS04-01.01ILT
Course Name
Automotive Air Conditioning Advanced Refrigerant
System Diagnostics
HVAC Control System Operation and Diagnostics
Braking Systems
ABS Operation and Diagnosis
Vehicle Network Communications: When modules
talk, who is really listening?
Network Communication Diagnosis
Electrical Power Management
Enhanced Automotive Circuit Diagnosis
Body Electrical Global Diagnostics
Advanced Body Control System Electrical Diagnostics
Hybrid Vehicle Service and Safety: Batteries Included
Engine Performance Computer Controls and
Ignition System Diagnostics
Engine Performance Air Induction and Fuel System
Diagnostics
Engine Performance Fault Monitoring and Emission
System Diagnostics
After Combustion Sensors: Is what is in the exhaust
making your engine run rough?
Evaporative Emissions Controls: Why is there always
a code but never a leak we can find?
Spark Generation: Is a lack of spark sending you up in
flames?
Duramax Diesel Operation and Diagnosis
Vibration Correction Diagnostics
Current Virtual Classroom Training Courses
The following VCT
Course Number
S-AC07-01.01VCT-R
S-AC07-02.01VCT-R
S-AC07-03.01VCT-R
S-AC07-04.01VCT-R
S-EL06-01.01VCT-R
S-EL06-02.01VCT-R
S-EL06-03.01VCT-R
S-EL06-04.01VCT-R
S-EM01-01.01VCT-R
S-EM01-02.01VCT-R
S-EM01-03.01VCT-R
S-EP08-03.01VCT-R
courses are currently available:
Course Name
HVAC System Components and Lubricants
HVAC System Operation and Service Hints
HVAC System Flushing, Recovery and Diagnostics
HVAC System Engine Cooling, Controls and
Communication
Electrical Circuit Function and Diagnosis
Testing Electrical Signal and Control Circuits
Serial Data Communication Networks
Communication Network Diagnosis
Camshaft Position Actuator Systems
Active Fuel Management Operation
Active Fuel Management Diagnosis
6.6L Duramax LGH and LML Diesel Engines
– Thanks to Greg St. Aubin
8 Tech Connect
continued from page 6
Installation
Note: The camshaft must
be in the base circle position
before the high pressure fuel
pump is installed.
1
Use the EN 48896
alignment gauge (2) to
ensure that the camshaft lobe
is in the base circle position. At
base circle position, the tool
will be flush with the head (1).
2
Note: Ensure that the high
pressure fuel pump roller
lifter is oriented properly, the
camshaft is at base circle
and the number 1 piston is at
top dead center (TDC) on the
exhaust stroke.
3
Lubricate the high pressure
fuel pump roller lifter with
4
Install a NEW high pressure fuel
pressure fuel pump gasket (4).
5
Install a NEW high pressure fuel pump
O-ring (5).
Note: The locator tab on the fuel pump
gasket should be positioned away from the
engine block.
1
Lubricate the high
pressure fuel pump
cylinder head bore with 5W30
engine oil. Refer to Adhesives,
Fluids, Lubricants, and Sealers.
5W30 engine oil and install into the cylinder
head bore.
2
Note: Ensure the plastic bolt retainers are
installed in the high pressure fuel pump
mounting holes before installing.
6
7
Install the valve lifter follower (3).
Install the high pressure fuel pump (2).
Caution: Refer to Fastener Caution.
Caution: Alternately hand-tighten the fuel
pump bolts one turn at a time until the pump
is fully seated. Trying to draw down the pump
without even side-to-side tightening may
result in pump plunger damage.
Caution: This vehicle is equipped with
torque-to-yield or single use fasteners.
Install a NEW torque-to-yield or single use
fastener when installing this component.
Failure to replace the torque-to-yield or single
use fastener could cause damage to the
vehicle or component.
8
Start and hand-tighten the NEW high
pressure fuel pump bolts (1) evenly.
1. Tighten the fuel pump bolts (1) a first
pass in sequence to 15 Y (11 lb ft) .
2. T
ighten the fuel pump bolts (1) a final
pass of an additional 60 degrees.
9
10
Install the NEW fuel feed intermediate
pipe. Refer to Fuel Feed Intermediate Pipe
Replacement.
Install the NEW fuel feed pipe and
fuel feed pipe shield. Refer to Fuel
Feed Pipe Replacement.
This example of Fuel Pump Replacement
(LF3) for the 2014 Cadillac CTS Is just
one of many found in their Service Repair
Manuals. By following the proper repair
procedures, technicians can ensure that each
vehicle maintains its solid performance and
uncompromised safety features for the life
of the vehicle.
Jan – Mar 2014 ServiceInsights
7
GMSERVICEInsights.com
The Business of Repairs
Need a better understanding of vehicle
diagnostics issues? Worried about safety when
repairing hybrid vehicles? Not completely clear
on the intricacies of working with sensitive
vehicle safety and control systems?
Mark Cole, owner,
Cole’s Garage,
Akron, Ohio
8
Jan – Mar 2014 ServiceInsights
The clinics are designed to provide basic overviews that
produce the knowledge ISCs can use in their businesses.
“Our goal is to deliver some interesting technology
information and insights into diagnostic problems through
demonstrations and discussions,” Wheaton says. “We want
to give them something they can’t get anywhere else, at
least not for free.”
Mark Cole, owner of Cole’s Garage, Akron, Ohio, is sold on
GM Parts Training Clinics. Last year, Cole and his three techs
attended several clinics sponsored by his local GM dealer.
“One covered smart cruise control, another got into
adjustable valve timing and one was on air conditioning and
refrigeration,” he says. “They basically explained how these
things work without getting into too much deep technical
detail on repairs, since so much of that work is code-driven.
But they were helpful in explaining how these systems
operate, and that’s information and knowledge we can share
with our customers when they have questions.”
The local GM dealer extended clinic invitations to a number
of ISC customers. When Cole got his first one he jumped at
the chance.
The words “free training” got Mark’s
attention since little to nothing is free
these days.
As did the chance to connect with his dealer contacts and
even his competitors in an informal, relaxed setting. More
than intense technical training sessions, per se, the clinics
were closer to informational seminars.
“They let us know what’s coming down the road and what
to be looking for,” he said. “They’re a good way to extend the
customer-supplier relationship, too, giving all of us a chance
to put a face to a voice we may just hear over the phone.”
Cole and his crew left the clinics more knowledgeable.
They returned with plenty of subject-related reference
handouts that might prove handy down the road. Oh, and
they also went away satisfied in another way.
“They fed us pretty well,” he joked. “You can’t beat that
and you can’t beat that the knowledge we gained didn’t cost
us anything but a little time well spent.”
For additional information on GM Parts Training Clinics,
contact your GM dealer.
New GM Parts Training
Clinics to Cover Safety,
Diagnostics
By the end of the first quarter of 2014, GM Parts Training Clinics
will have introduced five new clinics this year:
in
Ja n
uary 20
14
...
Now you might be able to plug those knowledge gaps if
your GM dealer offers training through the GM Parts Training
Clinic program. Four new clinics were added in 2013, and five
more will be added by the end of the first quarter of 2014.
GM dealers in the program bring in expert, professional
trainers to conduct the free, invitation-only clinics. Held after
business hours at the dealership or a nearby location, they’re
a way for dealers to reward customer loyalty and address
subjects Independent Service Centers (ISCs) may have only
surface knowledge about.
“ ‘Welcome to the 21st century’ in vehicle repair is the
overall message of the clinics,” says Bill Wheaton, one of the
program’s most experienced trainers. “Vehicle technology is
changing. If we teach them anything it’s that this ain’t your
Grandpa’s Oldsmobile anymore.”
With vehicle electronics systems becoming more complex,
GM believes ISCs must know at least something about them.
A Quick, Easy and
Affordable Way to
Build Knowledge
Availab
le
GM Parts Training Clinics
Simplify the Complex
Smart Power
Management
Hybrid
Vehicles
Body Controls
&
Safety Systems
Smart Power Management. The clinic gives an
overview of cranking and charging system operations
and diagnostics. Attendees come away with a better
understanding of how these electronic control modulebased systems can malfunction and how problems can
be diagnosed. Chevrolet Malibu, GMC Yukon Hybrid and
the Ford F-150 case studies are explored.
Hybrid Vehicles: Safety First. Two-mode hybrid vehicle
features and the safety precautions associated with
servicing them are described. Clinic topics include
disabling and engaging the battery system; battery
discharge and jump starting; high-voltage power
electronics; and overviews of the vehicles’ power
steering, air conditioning compressors and regenerative
braking systems.
Body Controls & Safety Systems. Without a thorough
understanding of how they operate, restoring disabled
or inoperative body control and safety systems can be
tricky. This clinic looks and how to identify and properly
diagnose system conditions, based on real-world
scenarios involving several different car makes.
Jan – Mar 2014 ServiceInsights
9
GMSERVICEInsights.com
Available
y
e
th
More ISCs Getting
On-Board with
Genuine GM Rewards
end of Q
1
Effective Use
of Diagnostic
Resources
...
14
20
b
The Business of Repairs (cont’d.)
Participation Builds as Shops See the
Ease of Earning Points/Rewards
Effective Use of
Diagnostic Resources.
Navigating the
array of resources
for diagnosing and
repairing modern
vehicles — knowing
what’s out there,
where it can
be found and how trustworthy it is — can
be challenging. This clinic covers that
and more, with an eye toward
steering ISCs in the most useful
and reliable direction.
Supplemental
Restraint
Systems
and Safety
Systems
Supplemental Restraint Systems
and Safety Systems. SRS operation and diagnostic
procedures are covered, with an emphasis on safe repair
techniques; safe operation of a vehicle post-accident;
service tips; and the use of special tools.
Almost all powertrain component parts** and
transfer cases are now part of the Genuine GM
Rewards program.
Transfer cases join GM powertrain engine and transmission
assemblies* and an expanded list of GM powertrain
components as eligible parts in the program. Effective Jan. 1,
2014, all GM powertrain components such as rods, pistons,
transmission sensors and clutch parts, to name a few, have
also been added to the program.
Participating ISCs collect points for each qualifying
purchase. One point is worth $1. Points can be used o purchase
a wide variety of goods and services available exclusively
through a Genuine GM Rewards catalog that participants can
access through www.genuinegmrewards.com.
“With the most recent addition of transfer cases in
November and the additional powertrain components in
January, we’re trying to make it easier for shops to participate
Powertrain Assemblies & Components
PRODUCT
REWARD
Engine and Transmission Assemblies*
50 Points Each
Transfer Cases
25 Points Each
Powertrain Component Parts**
4% Dealer List
Each Reward
Point = $1
Unlimited
Rewards
in Genuine GM Rewards without having
the strong case for that kind of
to figure out up front if a part is in
customer going with a GM reman
the program or not,” says Amy Buzan,
instead of a rebuild.”
wholesale channel manager — dealer
With the addition of transfer cases
programs with GM Customer Care &
and more powertrain component parts
Aftersales (GM CCA).
to the program, Trans-Medic’s reward
Andrew Costa, owner of Trans-Medic
genuinegmrewards.com points should build even faster. In
Transmission Clinic, Windham, N.H.,
the Northeast, where winters can be
enrolled in Genuine GM Rewards last year
harsh and long, demand for transfer
through his local GM dealer. Within a few
cases from 4-wheel drive owners
months, he had racked up some 800
can be seasonally strong. As his points
reward points for GM OE parts purchases,
continue to build, Costa will
mostly GM reman transmissions. That’s
be dreaming of how to use them.
when he decided to redeem about three“We’ll let it get up around 700
quarters of them for an LG 37-inch LED
or 800 points again and then start
television.
looking at how we might want to
“I let the points build up for a while
use some of them,” he says. “We’ll
until I saw something that I wanted,” he
probably redeem a big chunk of them
says. “I was in the market for a new TV that would let
for something we really want or need.”
me put our older 52-inch TV into my den. We were able
A nice reward, indeed, for giving his customers the
to get a TV worth $500 to $600 just for purchasing
very same thing.
GM transmissions. When my kids saw the TV and I told
them I got it for nothing, they couldn’t believe it.”
Costa has been pleased with the ease of using Genuine
GM Rewards. With each order phoned into his dealer, points
are quickly credited to his account.
“Other than purchasing the part, there’s nothing I have to
do on my end to get the points,” he says. “It’s very simple
and I’m able to check the number of points in my online
wallet whenever I want, and redeem them however I want.
And it’s all done online so there’s no need to get on the
phone with anyone.”
Costa has been a fan of GM reman transmissions for
years for their reliability and warranty.
“I often suggest them for the growing number of
customers who plan to hold on to their vehicles
longer,” he says. “The rewards program is
just another incentive for me to make
*Excludes Chevrolet Performance Engine and Transmission assemblies.
**Excludes hybrid batteries and parts on national control.
10
Jan – Mar 2014 ServiceInsights
Jan – Mar 2014 ServiceInsights
11
CLIP AND PLACE BY YOUR TELEPHONE OR COMPUTER
Give us a call for all of your Genuine GM Parts
needs — all at one convenient location.
All the stories in Service Insights, additional content and pictures available at gmserviceinsights.com