Apple MacBook Pro (15-inch, Mid 2010) Specifications

Congratulations, you and your MacBook Pro
were made for each other.
Say hello to your MacBook Pro.
www.apple.com/macbookpro
Built-in iSight camera and iChat
Video chat with friends and
family anywhere in the world.
Mac Help
isight
Finder
Browse your files
like you browse
your music with
Cover Flow.
Mac Help
finder
MacBook Pro
Multi-Touch trackpad
Scroll through files, adjust
images, and enlarge text
using just your fingers.
Scroll
Swipe
Pinch and
zoom
Rotate
Mac Help
trackpad
Click anywhere
Mac OS X Snow Leopard
www.apple.com/macosx
Time Machine
Automatically
back up and
restore your files.
Mac Help
time machine
Quick Look
Instantly preview
your files.
Spotlight
Find anything
on your Mac.
Mac Help
quick look
Mac Help
spotlight
iMovie
Make a greatlooking movie
in minutes.
GarageBand
Create a greatsounding song
with ease.
iMovie Help
movie
GarageBand Help
record
iLife ’11
www.apple.com/ilife
iPhoto
Turn your
photos into
something
amazing.
iPhoto Help
photos
Safari
Experience the web
with the fastest
browser in the world.
Mac Help
safari
Contents
Chapter 1: Ready, Set Up, Go
9 What’s in the Box
9 Setting Up Your MacBook Pro
16 Putting Your MacBook Pro to Sleep or Shutting It Down
20
22
24
26
30
31
Chapter 2: Life with Your MacBook Pro
Basic Features of Your MacBook Pro
Keyboard Features of Your MacBook Pro
Ports on Your MacBook Pro
Using the Multi-Touch Trackpad
Using the MacBook Pro Battery
Getting Answers
Chapter 3: Boost Your MacBook Pro
37 Replacing the Hard Disk Drive
44 Installing Additional Memory
Chapter 4: Problem, Meet Solution
51 Problems That Prevent You from Using Your MacBook Pro
55 Using Apple Hardware Test
Contents
5
56
58
59
60
61
62
64
Problems with Your Internet Connection
Problems with AirPort Extreme Wireless Communication
Keeping Your Software Up to Date
Reinstalling the Software That Came with Your MacBook Pro
Using Disk Utility
Learning More, Service, and Support
Locating Your Product Serial Number
Chapter 5: Last, but Not Least
66 Important Safety Information
69 Important Handling Information
72 Understanding Ergonomics
74 Apple and the Environment
75 Regulatory Compliance Information
Looking for Something?
80 Index
6
Contents
1
Ready, Set Up, Go
www.apple.com/macbookpro Mac Help       Migration Assistant 
Your MacBook Pro is designed so that you can set it up quickly and start using it right
away. If you have never used a MacBook Pro or are new to Macintosh computers, read
this chapter for help getting started.
Important: Read all the installation instructions (and the safety information starting on
page 66) carefully before you first use your computer.
If you’re an experienced user, you may already know enough to get started. Make sure
you look over the information in Chapter 2, “Life with Your MacBook Pro,” to find out
about the new features of this MacBook Pro.
Many answers to questions can be found on your computer in Mac Help. For
information about using Mac Help, see “Getting Answers” on page 31. Apple may release
new versions and updates to its system software, so the images shown in this book
may be slightly different from what you see onscreen.
8
Chapter 1 Ready, Set Up, Go
What’s in the Box
®
85W MagSafe Power Adapter
AC power cord
Setting Up Your MacBook Pro
Your MacBook Pro is designed so that you can set it up quickly and start using it right
away. The following pages take you through the setup process, including these tasks:
ÂÂ Plugging in the 85W MagSafe Power Adapter
ÂÂ Connecting cables and accessing a network
ÂÂ Turning on your MacBook Pro and using the trackpad
ÂÂ Configuring a user account and other settings using Setup Assistant
ÂÂ Setting up the Mac OS X desktop and preferences
Chapter 1 Ready, Set Up, Go
9
Important: Remove the protective film around the 85W MagSafe Power Adapter
before setting up your MacBook Pro.
Step 1: Plug in the 85W MagSafe Power Adapter to provide power to the
MacBook Pro and charge the battery.
Make sure the AC plug is fully inserted into the power adapter and the electrical
prongs on your AC plug are in their completely extended position. Insert the AC
plug of your power adapter into a power outlet and the MagSafe connector into the
MagSafe power port. As the MagSafe connector gets close to the port, you’ll feel a
magnetic pull drawing it in.
AC plug
MagSafe connector
¯ MagSafe power port
AC power cord
To extend the reach of your power adapter, replace the AC plug with the AC power
cord. First pull the AC plug up to remove it from the adapter, and then attach the
included AC power cord to the adapter, making sure it’s seated firmly.
When disconnecting the power adapter from an outlet or from the computer, pull the
plug, not the cord.
10
Chapter 1 Ready, Set Up, Go
When you first connect the power adapter to your MacBook Pro, an indicator light on
the MagSafe connector starts to glow. An amber light indicates the battery is charging.
A green light indicates that the battery is fully charged. If you don’t see a light, make
sure the connector is seated properly and the power adapter is plugged in.
Step 2: Connect to a wireless or wired network.
ÂÂ To use a wireless network with the built-in AirPort Extreme technology, make sure the
wireless base station is turned on and that you know the name of the network. After
you turn on your MacBook Pro, Setup Assistant guides you through the connection
process. For troubleshooting tips, see page 58.
ÂÂ To use a wired connection, connect one end of an Ethernet cable to your
MacBook Pro and the other end to a cable modem, DSL modem, or network.
G Gigabit Ethernet port
(10/100/1000Base-T)
®
Ethernet
cable
Chapter 1 Ready, Set Up, Go
11
Step 3: Press the power (®) button briefly to turn on your MacBook Pro.
You hear a tone when you turn on the computer.
® Power button
®
It takes the MacBook Pro a few moments to start up. After it starts up, Setup Assistant
opens automatically.
If your MacBook Pro doesn’t turn on, see “If your MacBook Pro doesn’t turn on or start
up” on page 53.
12
Chapter 1 Ready, Set Up, Go
Step 4: Configure your MacBook Pro with Setup Assistant.
The first time you turn on your MacBook Pro, Setup Assistant starts. Setup Assistant
helps you enter your Internet and email information and set up a user account on your
MacBook Pro. If you already have a Mac, Setup Assistant can help you automatically
transfer files, applications, and other information from your previous Mac using an
Ethernet or wireless connection. See the next section, “Migrating Information to Your
MacBook Pro,” for more information.
If you don’t intend to keep or use your other Mac, it’s best to deauthorize it from
playing music, videos, or audiobooks that you’ve purchased from the iTunes Store.
Deauthorizing a computer prevents any songs, videos, or audiobooks you’ve purchased
from being played by someone else and frees up another authorization for use. For
information about deauthorizing, in iTunes, open Help > iTunes Help.
Chapter 1 Ready, Set Up, Go
13
Migrating Information to Your MacBook Pro
You can follow the prompts in Setup Assistant to migrate existing user accounts, files,
applications, and other information from another Mac computer. You can do this with
one of the following methods:
ÂÂ Using a FireWire cable to connect the two computers together and transfer the
information
ÂÂ Using an Ethernet cable connected directly between the two computers, or
connecting both computers to the same network
ÂÂ Wirelessly—directly between the two computers, or with both computers on the
same wireless network
Before migrating, use Software Update on your other Mac. The other Mac should have one of these versions of Mac OS X software—either Mac OS X v10.4.11 or Mac OS X v10.5.6 (or later).
You can choose the items (user accounts, documents, movies, music, photos, and so on)
that you want to migrate to your MacBook Pro.
Important: Don’t use the other Mac for anything else until the migration is complete.
If you don’t use Setup Assistant to transfer information when you first start up your
computer, you can do it later using Migration Assistant. If the connection is terminated
during migration, you can resume the migration at a later time using Migration
Assistant on your MacBook Pro and your other Mac. Go to the Applications folder, open
Utilities, and double-click Migration Assistant.
14
Chapter 1 Ready, Set Up, Go
Step 5: Customize the Mac OS X desktop and set preferences.
Menu bar Help menu Spotlight search icon
Finder icon Dock
System preferences icon
Chapter 1 Ready, Set Up, Go
15
You can quickly customize the desktop using System Preferences. Choose Apple () >
System Preferences from the menu bar or click the System Preferences icon in
the Dock. System Preferences is your command center for most settings on your
MacBook Pro. For more information, open Mac Help and search for “System Preferences”
or for the specific preference you want to change.
Putting Your MacBook Pro to Sleep or Shutting It Down
When you finish working with your MacBook Pro, you can put it to sleep or shut it down.
Putting Your MacBook Pro to Sleep
If you’ll be away from your MacBook Pro for only a short time, put it to sleep. When the
computer is in sleep, you can quickly wake it and bypass the startup process.
To put your MacBook Pro to sleep, do one of the following:
ÂÂ Close the display.
ÂÂ Choose Apple () > Sleep from the menu bar.
ÂÂ Press the power (®) button and click Sleep in the dialog that appears.
ÂÂ Choose Apple () > System Preferences, click Energy Saver, and set a sleep timer.
NOTICE: Wait a few seconds until the sleep indicator light starts pulsing (indicating
that the computer is in sleep and the hard disk has stopped spinning) before moving
your MacBook Pro. Moving your computer while the disk is spinning can damage the
hard disk, causing loss of data or the inability to start up from the hard disk.
16
Chapter 1 Ready, Set Up, Go
To wake your MacBook Pro:
ÂÂ If the display is closed, simply open it to wake up your MacBook Pro.
ÂÂ If the display is already open, press the power (®) button or any key on the keyboard.
When your MacBook Pro wakes from sleep, your applications, documents, and
computer settings are exactly as you left them.
Shutting Down Your MacBook Pro
If you aren’t going to use your MacBook Pro for a couple of days or longer, it’s best to
shut it down. The sleep indicator light goes on briefly during the shutdown process.
To shut down your MacBook Pro, do one of the following:
mm Choose Apple () > Shut Down from the menu bar.
mm Press the power (®) button and click Shut Down in the dialog that appears.
If you plan to store your MacBook Pro for an extended period of time, see “Important
Handling Information” on page 69 for information about how to prevent the battery from
draining completely.
Chapter 1 Ready, Set Up, Go
17
2
Life with Your MacBook Pro
www.apple.com/macosx Mac Help       Mac OS X 
Basic Features of Your MacBook Pro
iSight camera
Camera indicator light
Microphone
Built-in stereo
speakers
Battery indicator
lights (side)
Trackpad
®
Sleep
indicator light
Infrared (IR)
receiver
20
Chapter 2 Life with Your MacBook Pro
® Power button
Security slot
Slot-loading
SuperDrive
Built-in iSight camera and indicator light
Videoconference using the iChat application, take pictures with Photo Booth, or capture
video with iMovie. The indicator light glows when the camera is operating.
Built-in stereo speakers
Listen to music, movies, games, and other multimedia files.
Built-in microphone
Capture sounds with the microphone (located above the Esc key on your keyboard) or
talk with friends live over broadband using the included iChat application.
Built-in battery and battery indicator lights
Use battery power when you are away from a power outlet. Press the battery button to
activate indicator lights that show the remaining battery charge.
Trackpad
Click or double-click anywhere on the trackpad. Touch the trackpad with one or more
fingers to move the pointer and use Multi-Touch gestures (described on page 26).
Sleep indicator light
A white light pulses when the MacBook Pro is in sleep.
Infrared (IR) receiver
Use an optional Apple Remote (available separately) with the IR receiver to control
Front Row and Keynote on your MacBook Pro from up to 30 feet (9.1 meters) away.
Security slot
Attach a lock and cable (available separately) to prevent theft.
Slot-loading SuperDrive
This optical drive reads and writes to standard-size CDs and DVDs.
®
Power button
Turn your MacBook Pro on and off, or put it to sleep.
Chapter 2 Life with Your MacBook Pro
21
Keyboard Features of Your MacBook Pro
®
Function (fn) key
C Media
’ Media
Dashboard
Exposé
keys
esc
F1
Brightness
keys
22
F2
F3
F4
F5
F6
F7
Keyboard illumination
keys
Chapter 2 Life with Your MacBook Pro
F8
Eject key
F9
— Mute
key
F10
F11
F12
- Volume
keys
Function (fn) key
Press and hold this key to activate customized actions assigned to the function keys
(F1 to F12). To learn how to customize function keys, choose Help > Mac Help from the
menu bar and search for “function keys.”
Brightness keys (F1, F2)
Increase ( ) or decrease ( ) the brightness of your MacBook Pro display.
Exposé key (F3)
Open Exposé for quick access to all your open windows.
Dashboard key (F4)
Open Dashboard to access your widgets.
o
Keyboard illumination keys (F5, F6)
Increase (o) or decrease (ø) the brightness of the keyboard illumination.
’
Media keys (F7, F8, F9)
Rewind ( ), play or pause (’), or fast-forward ( ) a song, movie, or slideshow.
—
Mute key (F10)
Mute the sound coming from the built-in speakers and audio out port.
-
Volume keys (F11, F12)
Increase (-) or decrease (–) the volume of sound coming from the built-in speakers and
headphone port.
C
Media Eject key
Press and hold this key to eject a disc that’s not in use. You can also eject a disc by
dragging its desktop icon to the Trash.
Chapter 2 Life with Your MacBook Pro
23
Ports on Your MacBook Pro
®
G Gigabit
Ethernet port
¯ MagSafe
power port
24
£ Mini
H FireWire
800 port
DisplayPort
d USB 2.0
ports
Chapter 2 Life with Your MacBook Pro
, Audio
in port
SD card slot
f Audio
out port
¯
MagSafe power port
Plug in the included 85W MagSafe Power Adapter to recharge the MacBook Pro battery.
G
Gigabit Ethernet port
Connect to a high-speed Ethernet network, a DSL or cable modem, or another computer.
The Ethernet port automatically detects Ethernet devices and doesn’t require an
Ethernet crossover cable.
H
One FireWire 800 port
Connect high-speed external devices, such as digital video cameras and storage devices.
£
Mini DisplayPort (video out)
Connect to an external display or projection system that uses a DVI or VGA connector.
You can purchase adapters for supported video formats.
d
Two high-speed USB (Universal Serial Bus) 2.0 ports
Connect an iPod, iPhone, mouse, keyboard, printer, disk drive, digital camera, joystick,
modem, and more to your MacBook Pro. You can also connect USB 1.1 devices.
,
Audio in port
Connect your MacBook Pro to a line-level microphone or digital audio equipment.
f
Audio out port
Connect external speakers, headphones (including iPhone), or digital audio equipment.
SD card slot
Easily transfer photos, videos, and data to and from your MacBook Pro with an SD card.
Note: Adapters and other accessories are sold separately at www.apple.com/store or
your local Apple store.
Chapter 2 Life with Your MacBook Pro
25
Using the Multi-Touch Trackpad
Use the trackpad to move the cursor and to perform a variety of Multi-Touch gestures.
Unlike typical trackpads, the entire MacBook Pro trackpad is a button, and you can click
anywhere on the trackpad. To enable Multi-Touch gestures, view instructional videos of
the gestures, and set other trackpad options, choose Apple () > System Preferences,
and then click Trackpad.
Here are ways to use your MacBook Pro trackpad:
ÂÂ Two-finger scrolling lets you drag to scroll quickly up, down, or sideways in the active
window. This option is on by default. You can also set the option to scroll with or
without momentum. If you scroll with momentum, the screen continues to scroll a little longer after you lift your fingers from the trackpad, which is helpful for
navigating long documents and lists.
26
Chapter 2 Life with Your MacBook Pro
ÂÂ Secondary clicking or “right-clicking” lets you access shortcut menu commands.
• To set up a one-finger secondary-click zone in the bottom left or right corner of the trackpad, select Secondary Click under the One Finger option in Trackpad
preferences.
Secondary click zone
• To set up two-finger secondary-clicking anywhere on the trackpad, select
Secondary Click under the Two Fingers option in Trackpad preferences.
Note: You can also secondary click by holding down the Control key while you click.
Chapter 2 Life with Your MacBook Pro
27
The following trackpad gestures work in certain applications. When you perform these
gestures, slide your fingers lightly on the surface of the trackpad. For more information,
see Trackpad preferences or choose Help > Mac Help and search for “trackpad.”
ÂÂ Two-finger pinching lets you zoom in or out on PDFs, images, photos, and more.
ÂÂ Two-finger rotating lets you rotate photos, pages, and more.
28
Chapter 2 Life with Your MacBook Pro
ÂÂ Three-finger swiping lets you rapidly page through documents, move to the previous
or next photo, and more.
ÂÂ Four-finger swiping works in the Finder and all applications. Swiping four fingers
to the left or right activates Application Switcher so you can cycle through open
applications. Swiping four fingers up or down causes Exposé to show the desktop or display all open windows.
To enable or disable any of the gestures, choose Apple () > System Preferences, and
then click Trackpad. Click the checkboxes to turn the gestures on or off.
Chapter 2 Life with Your MacBook Pro
29
Using the MacBook Pro Battery
When the MagSafe power adapter isn’t connected, your MacBook Pro draws power
from its built-in battery. The length of time that you can run your MacBook Pro varies,
depending on the applications you use and the external devices connected to your
MacBook Pro.
Turning off features such as AirPort Extreme or Bluetooth® wireless technology and
reducing screen brightness can help conserve battery charge, for example, when you’re
traveling by air. Many of your system preferences are automatically set to optimize
battery life.
You can determine the charge remaining in the battery by looking at the eight battery
level indicator lights on the left side of your MacBook Pro. Press the button next to the
lights, and the lights glow briefly to show how much charge remains in the battery.
Important: If only one indicator light is on, very little charge is left. If no lights
illuminate, the battery is completely drained and the MacBook Pro won’t start up unless
the power adapter is connected. Plug in the power adapter to let the battery recharge.
For more information about battery indicator lights, see page 54.
You can also check the amount of battery charge remaining by viewing the Battery ( ) status icon in the menu bar. The battery charge level displayed is based on the
amount of power left in the battery with the applications, peripheral devices, and
system settings you are currently using. To conserve battery power, close applications
and disconnect peripheral devices not in use, and adjust your Energy Saver settings.
For more information about battery conservation and performance tips, go to
www.apple.com/batteries/notebooks.html.
30
Chapter 2 Life with Your MacBook Pro
Charging the Battery
When the power adapter that came with your MacBook Pro is connected, the battery
charges whether the computer is on, off, or in sleep. The battery charges more quickly,
however, if the computer is off or in sleep.
The battery in your MacBook Pro can be replaced only by an Apple Authorized Service
Provider or an Apple Retail Store.
Getting Answers
Much more information about using your MacBook Pro is available in Mac Help on your
computer and on the Internet at www.apple.com/support/macbookpro.
To get Mac Help:
1 Click the Finder icon in the Dock (the bar of icons along the edge of the screen).
2 Click the Help menu in the menu bar and do one of the following:
aType a question or term in the Search field, and select a topic from the list of results
or select Show All Results to see all topics.
bChoose Mac Help to open the Mac Help window, where you can click links or type a search question.
Chapter 2 Life with Your MacBook Pro
31
More Information
For more information about using your MacBook Pro, see the following:
32
To learn about
See
Installing memory
Chapter 3, “Boost Your MacBook Pro” on page 35.
Troubleshooting your MacBook Pro if you have a problem
Chapter 4, “Problem, Meet Solution” on page 49.
Finding service and support
for your MacBook Pro
“Learning More, Service, and Support” on page 62. Or go to the
Apple Support site at www.apple.com/support/macbookpro.
Using Mac OS X
The Mac OS X website at www.apple.com/macosx. Or search for
“Mac OS X” in Mac Help.
Moving from a PC to a Mac
“Why you’ll love a Mac” at www.apple.com/getamac/whymac.
Using iLife applications
The iLife website at www.apple.com/ilife. Or open an iLife
application, open Help for the application, and then type a
question in the search field.
Changing system preferences
System Preferences by choosing Apple (K) > System Preferences.
Or search for “system preferences” in Mac Help.
Using the trackpad
Mac Help and search for “trackpad.” Or open System Preferences
and click Trackpad.
Using the iSight camera
Mac Help and search for “iSight.”
Using the keyboard
Mac Help and search for “keyboard.”
Using AirPort Extreme wireless
technology
The AirPort Support page at www.apple.com/support/airport.
Or open Mac Help and search for “AirPort.”
Chapter 2 Life with Your MacBook Pro
To learn about
See
Using Bluetooth wireless
technology
The Bluetooth Support page at www.apple.com/support/
bluetooth. Or open the Bluetooth File Exchange application,
located in the Utilities folder within the Applications folder, and choose Help > Bluetooth Help.
Caring for the battery
Mac Help and search for “battery.”
Connecting a printer
Mac Help and search for “printing.”
FireWire and USB connections
Mac Help and search for “FireWire” or “USB”.
Connecting to the Internet
Mac Help and search for “Internet.”
Connecting an external display
Mac Help and search for “displayport.”
Apple Remote
Mac Help and search for “remote.”
Front Row
Mac Help and search for “Front Row.”
Burning a CD or DVD
Mac Help and search for “burn disc.”
Specifications
The Specifications page at support.apple.com/specs.
Or open System Profiler by choosing Apple (K) > About This
Mac from the menu bar, and then click More Info.
Apple news, free downloads,
and online catalogs of
software and hardware
The Apple website at www.apple.com.
Instructions, technical support,
and manuals for Apple
products
The Apple Support website at www.apple.com/support.
Chapter 2 Life with Your MacBook Pro
33
3
Boost Your MacBook Pro
www.apple.com/store Mac Help       RAM 
This chapter provides information and instructions for upgrading the hard disk drive
and installing additional memory in your MacBook Pro. WARNING: Apple recommends that you have an Apple-certified technician install
replacement drives and memory. Consult the service and support information that
came with your computer for information about how to contact Apple for service. If
you attempt to install a replacement drive or memory and damage your equipment,
such damage is not covered by the limited warranty on your computer.
The battery in your MacBook Pro is not user-replaceable. If you think your battery
needs to be replaced, contact an Apple Retail Store or an Apple Authorized Service
Provider.
36
Chapter 3 Boost Your MacBook Pro
Replacing the Hard Disk Drive
You can upgrade the hard disk drive in your MacBook Pro. When you open the back
of your MacBook Pro, the hard disk drive is located next to the built-in battery. The
replacement drive must be a 2.5-inch drive with a Serial ATA (SATA) connector.
Important: Apple recommends that you back up the data on your hard disk drive
before removing and replacing it. Apple is not responsible for any lost data.
To replace the hard disk drive in your MacBook Pro:
1 Shut down your MacBook Pro. Disconnect the power adapter, Ethernet cable, USB
cables, security lock, and any other cables connected to the MacBook Pro to prevent
damaging the computer.
WARNING: The internal components of your MacBook Pro can be warm. If you have
been using your MacBook Pro, wait 10 minutes after shutting down to let the internal
components cool before continuing.
2 Turn over your MacBook Pro and remove the ten (10) screws that secure the bottom
case. Remove the shorter screws at the angles shown in the illustration. Lift off the case
and place it to the side.
Chapter 3 Boost Your MacBook Pro
37
Important: Because the screws are different lengths, note the screw lengths and
locations so you can replace the screws correctly. Put them aside in a safe place.
Long
Short
38
Chapter 3 Boost Your MacBook Pro
Important: When you remove the bottom case, you expose sensitive internal
components. Avoid touching anything other than the hard drive assembly when you
remove or add a hard disk drive.
3 Touch a metal surface inside the computer to discharge any static electricity from your body.
Chapter 3 Boost Your MacBook Pro
39
4 Locate the bracket at the top of the drive. Use a Phillips screwdriver to loosen the two
captive screws that hold the bracket in place. Put the bracket aside in a safe place.
5 Using the pull tab, gently lift the drive out of the bay.
Bracket
Pull tab
40
Chapter 3 Boost Your MacBook Pro
6 Hold the drive by its sides while you gently pull the connector on the left side of the
drive to disconnect it. Don’t press the drive between your fingers, and avoid touching
the circuitry on the underside of the drive.
The connector is attached to a cable and remains in the hard disk drive bay.
Important: There are four (4) mounting screws on the sides of your hard disk drive. If your replacement drive doesn’t include mounting screws, remove the ones from your
old drive and mount them on the replacement drive before you install it.
Mounting screws
7 Attach the connector to the left side of the replacement drive.
Chapter 3 Boost Your MacBook Pro
41
8 Insert the replacement drive at an angle, making sure the mounting screws are seated
properly.
9 Replace the bracket and tighten the screws.
42
Chapter 3 Boost Your MacBook Pro
10Replace the bottom case. Replace and tighten the ten screws you removed in step 2 in
their proper locations, making sure to insert the shorter screws at the angles shown in
the illustration.
Long
Short
For information about installing Mac OS X and bundled applications, see “Reinstalling
the Software That Came with Your MacBook Pro” on page 60.
Chapter 3 Boost Your MacBook Pro
43
Installing Additional Memory
Your computer has two memory slots that you access by removing the bottom
case. Your MacBook Pro comes with a minimum of 4 gigabytes (GB) of 1066 MHz
Double Data Rate (DDR3) Synchronous Dynamic Random-Access Memory (SDRAM)
installed. Each memory slot can accept an SDRAM module that meets the following
specifications:
ÂÂ Double Data Rate Small Outline Dual Inline Memory Module (DDR3) format
ÂÂ 30 mm (1.18 inches)
ÂÂ 1 GB, 2 GB, or 4 GB
ÂÂ 204-pin
ÂÂ PC3-8500 DDR3 1066 MHz Type RAM
You can add two 4 GB memory modules for a maximum of 8 GB of memory. For best performance, fill both memory slots and install an identical memory module in each slot.
To install memory in your MacBook Pro:
1 Follow steps 1 through 3 beginning on page 37.
Important: When you remove the bottom case, you expose sensitive internal
components. Avoid touching anything other than the memory assembly when you remove or add memory.
44
Chapter 3 Boost Your MacBook Pro
2 Push the levers on the sides of the memory module in an outward direction to release
the module from the memory card slot.
The memory pops up at an angle. Before removing it, make sure you see the half-circle
notches. If you don’t, try pushing the levers outward again.
Notches
Chapter 3 Boost Your MacBook Pro
45
3 Hold the memory module by its notches and remove it from the slot.
4 Remove the other memory module.
Important: Hold the memory modules by their edges, and do not touch the gold
connectors.
5 Insert the new memory module in the slot:
aAlign the notch on the gold edge of the module with the notch in the lower memory slot.
bTilt the card and push the memory into the slot.
cUse two fingers with firm, even pressure to push down on the memory module. You should hear a click when the memory is inserted correctly.
dRepeat to install an additional memory module in the top slot. Press down on the
module to make sure it is level.
46
Chapter 3 Boost Your MacBook Pro
Notches
6 Follow the instructions for replacing the bottom case in step 10 on page 43.
Chapter 3 Boost Your MacBook Pro
47
Making Sure Your MacBook Pro Recognizes the New Memory
After installing additional memory in your MacBook Pro, check whether the computer
recognizes the new memory.
To check the computer’s memory:
1 Start up your MacBook Pro.
2 When you see the Mac OS X desktop, choose Apple () from the menu bar and then
choose About This Mac.
For a detailed breakdown of the amount of memory installed in your computer, open
System Profiler by clicking More Info, and then click Memory.
If your MacBook Pro doesn’t recognize the memory or doesn’t start up correctly,
confirm that the memory you installed is compatible with your MacBook Pro and that
it’s installed correctly.
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4
Problem, Meet Solution
www.apple.com/support Mac Help       help 
Occasionally, you may have problems while working with your MacBook Pro. Read
on for troubleshooting tips to try when you have a problem. You can also find more
troubleshooting information in Mac Help and on the MacBook Pro Support website at
www.apple.com/support/macbookpro.
When you experience a problem working with your MacBook Pro, there is usually a simple and quick solution. Think about the conditions that led up to the problem.
Making a note of things you did before the problem occurred will help you narrow
down possible causes and find the answers you need. Things to note include:
ÂÂ The applications you were using when the problem occurred. Problems that occur
only with a specific application might indicate that the application is not compatible
with the version of the Mac OS installed on your computer.
ÂÂ Any new software that you installed, especially software that added items to the
System folder.
ÂÂ Any new hardware that you installed, such as additional memory or a peripheral.
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Chapter 4 Problem, Meet Solution
Problems That Prevent You from Using Your MacBook Pro
If your MacBook Pro doesn’t respond or the pointer doesn’t move
On rare occasions, an application may “freeze” on the screen. Mac OS X provides a way
to quit a frozen application without restarting your computer.
To force an application to quit:
1 Press Command (x)-Option-Esc or choose Apple () > Force Quit from the menu bar.
The Force Quit Applications dialog appears with the application selected.
2 Click Force Quit.
The application quits, leaving all other applications open.
If you need to, you can also restart the Finder from this dialog.
Next, save your work in any open applications and restart the computer to make sure
the problem is entirely cleared up.
If the problem occurs frequently, choose Help > Mac Help from the menu bar at the
top of the screen. Search for the word “freeze” to get help for times when the computer
freezes or doesn’t respond.
If the problem occurs only when you use a particular application, check with the
application’s manufacturer to see if it’s compatible with your computer. To get support
and contact information for the software that comes with your MacBook Pro, go to
www.apple.com/guide.
If you know an application is compatible, you might need to reinstall your computer’s
system software. See “Reinstalling the Software That Came with Your MacBook Pro” on
page 60.
Chapter 4 Problem, Meet Solution
51
If your MacBook Pro freezes during startup, or you see a flashing question mark,
or the display is dark and the sleep indicator light is glowing steadily (not in sleep)
The flashing question mark usually means that the computer can’t find the system
software on the hard disk or any disks attached to the computer.
ÂÂ Wait a few seconds. If the computer doesn’t soon start up, shut it down by pressing
and holding the power (®) button for about 8 to 10 seconds. Disconnect all external
peripherals and try restarting by pressing the power (®) button while holding down
the Option key. When your computer starts up, click the hard disk icon, and then
click the right arrow. After the computer starts up, open System Preferences and click
Startup Disk. Select a local Mac OS X System folder.
ÂÂ If that doesn’t work, try using Disk Utility to repair the disk:
• Insert the Mac OS X Install DVD into your computer.
• Restart your computer and hold down the C key as it starts up.
• Choose Installer from the menu bar, and then choose Open Disk Utility. When Disk
Utility opens, follow the instructions in the First Aid pane to see if Disk Utility can
repair the disk.
If using Disk Utility doesn’t help, you might need to reinstall your computer’s system
software. See “Reinstalling the Software That Came with Your MacBook Pro” on page 60.
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Chapter 4 Problem, Meet Solution
If your MacBook Pro doesn’t turn on or start up
Try the following suggestions in order until your computer turns on:
ÂÂ Make sure the power adapter is plugged into the computer and into a functioning
power outlet. Be sure to use the 85W MagSafe Power Adapter that came with your
MacBook Pro. If the power adapter stops charging and you don’t see the indicator
light on the MagSafe connector turn on when you plug in the power cord, try
unplugging and replugging the power cord to reseat it, or try another power outlet.
ÂÂ Check whether the battery needs to be recharged. Press the small button on the left
side of your computer. You should see one to eight lights indicating the battery’s
level of charge. If a single indicator light is on, connect your power adapter to
recharge. For more information about battery indicator lights, see page 54.
ÂÂ If the problem persists, reset the MacBook Pro power manager by disconnecting the
power adapter and holding down the power (®) button for at least 5 seconds.
ÂÂ If you recently installed additional memory, make sure that it is correctly installed and
is compatible with your computer. See whether removing and reinstalling the old
memory allows the computer to start up (see page 44).
ÂÂ Press the power (®) button and immediately hold down the Command (x), Option,
P, and R keys simultaneously until you hear the startup sound a second time to reset
the parameter RAM (PRAM).
ÂÂ If you still can’t start up your MacBook Pro, see “Learning More, Service, and Support”
on page 62 for information about contacting Apple for service.
Chapter 4 Problem, Meet Solution
53
If the display suddenly goes black or your MacBook Pro freezes
Try restarting your MacBook Pro.
1 Unplug any devices that are connected to your MacBook Pro, except the power adapter.
2 Press the power (®) button to restart the system.
3 Let the battery charge to at least 10 percent before plugging in any external devices
and resuming your work.
To see how much the battery has charged, click the Battery (
menu bar.
) status icon in the
The display might also darken if you have energy saver features set for the battery.
If you press the battery button, and all battery indicator lights flash five times quickly
Your battery needs to be replaced. Contact an Apple Retail Store or an Apple
Authorized Service Provider (AASP).
If you press the battery button, and the battery indicator lights flash from left to
right and then from right to left, five times in a row
Your battery is not recognized. Contact an Apple Retail Store or an Apple Authorized
Service Provider.
If you forget your password
You can reset your administrator password and passwords for all other accounts.
1 Insert the Mac OS X Install DVD. Then restart your computer and hold down the C key as
it starts up.
2 Choose Utilities > Reset Password from the menu bar and follow the onscreen
instructions.
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Chapter 4 Problem, Meet Solution
If you have trouble ejecting a disc
Quit any applications that might be using the disc and try again. If that doesn’t work,
restart the computer and then immediately press and hold the trackpad button.
Using Apple Hardware Test
If you suspect a problem with the MacBook Pro hardware, you can use the Apple
Hardware Test application to help determine if there is a problem with one of the
computer’s components, such as the memory or processor.
To use Apple Hardware Test:
1 Disconnect all external devices from your computer except the power adapter.
If you have an Ethernet cable connected, disconnect it.
2 Restart your computer and hold down the D key as it starts up.
3 When the Apple Hardware Test chooser screen appears, select the language for your
location.
4 Press the Return key or click the right arrow button.
5 When the Apple Hardware Test main screen appears (after about 45 seconds), follow
the onscreen instructions.
6 If Apple Hardware Test detects a problem, it displays an error code. Make a note of the error code before pursuing support options. If Apple Hardware Test doesn’t detect
a hardware failure, the problem might be software related.
If this procedure doesn’t work, you can insert the Applications Install DVD and hold
down the D key to use Apple Hardware Test.
Chapter 4 Problem, Meet Solution
55
Problems with Your Internet Connection
Your MacBook Pro has the Network Setup Assistant application to help walk you
through setting up an Internet connection. Open System Preferences and click
Network. Click the “Assist me” button to open Network Setup Assistant.
If you have trouble with your Internet connection, you can try the steps in this section
for your type of connection or you can use Network Diagnostics.
To use Network Diagnostics:
1 Choose Apple () > System Preferences.
2 Click Network and then click “Assist me.”
3 Click Diagnostics to open Network Diagnostics.
4 Follow the onscreen instructions.
If Network Diagnostics can’t resolve the problem, there may be a problem with the
Internet service provider (ISP) you are trying to connect to, with an external device you
are using to connect to your ISP, or with the server you are trying to access. You can try
the following steps.
Cable Modem, DSL Modem, and LAN Internet Connections
Make sure all modem cables are firmly plugged in, including the modem power cord,
the cable from the modem to the computer, and the cable from the modem to the wall
jack. Also check the cables and power supplies to Ethernet hubs and routers.
Turn the modem off and on and reset the modem hardware
Turn off your DSL or cable modem for a few minutes, and then turn it back on. Some
ISPs recommend that you unplug the modem’s power cord. If your modem has a reset
button, you can press it either before or after you turn the power off and on.
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Chapter 4 Problem, Meet Solution
Important: Instructions that refer to modems do not apply to LAN users. LAN users
might have hubs, switches, routers, or connection pods that DSL and cable modem
users do not have. LAN users should contact their network administrator rather than an ISP.
PPPoE Connections
If you are unable to connect to your Internet service provider using PPPoE (Point to
Point Protocol over Ethernet), make sure you have entered the correct information in
Network preferences.
To check your Network preference settings:
1 Choose Apple () > System Preferences.
2 Click Network.
3 Click Add (+) at the bottom of the network connection services list, and choose PPPoE
from the Interface pop-up menu.
4 Choose an Interface for the PPPoE service from the Ethernet pop-up menu. Choose
Ethernet if you are connecting to a wired network or AirPort if you are connecting to a wireless network.
5 Enter the information you received from your service provider, such as account name,
password, and the PPPoE service name (if your service provider requires it).
6 Click Apply to make the settings active.
Chapter 4 Problem, Meet Solution
57
Network Connections
Make sure the Ethernet cable is connected to your MacBook Pro and to the network.
Check the cables and power supplies to your Ethernet hubs and routers.
If you have two or more computers attempting to share an Internet connection, be
sure that your network is set up properly. You need to know whether your ISP provides
only one IP address or multiple IP addresses, one for each computer.
If only one IP address is provided, then you must have a router capable of sharing the
connection, also known as network address translation (NAT) or “IP masquerading.”
For setup information, check the documentation provided with your router or ask the person who set up your network. The AirPort base station can be used to share one IP address among multiple computers. For information about using an AirPort base station, check Mac Help or go to the AirPort Extreme website at www.apple.com/support/airport.
If you can’t resolve the issue using these steps, contact your ISP or network administrator.
Problems with AirPort Extreme Wireless Communication
If you have trouble using AirPort Extreme wireless communication
ÂÂ Make sure the computer or network you are trying to connect to is running and has a wireless access point.
ÂÂ Make sure you have properly configured the software according to the instructions
that came with your base station or access point.
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Chapter 4 Problem, Meet Solution
ÂÂ Make sure you are within antenna range of the other computer or the network’s
access point. Nearby electronic devices or metal structures can interfere with wireless
communication and reduce this range. Repositioning or rotating the computer might
improve reception.
ÂÂ Check the AirPort (Z) status icon in the menu bar. Up to four bars appear, indicating
signal strength. If you don’t see the bars, try changing your location.
ÂÂ See AirPort Help (choose Help > Mac Help, and then choose Library > AirPort Help
from the menu bar). Also see the instructions that came with the wireless device for
more information.
Keeping Your Software Up to Date
You can connect to the Internet and automatically download and install the latest free
software versions, drivers, and other enhancements from Apple.
When you are connected to the Internet, Software Update checks to see if any updates
are available for your computer. You can set your MacBook Pro to check for updates
periodically, and then you can download and install updated software.
To check for updated software:
1 Choose Apple () > System Preferences.
2 Click the Software Update icon and follow the instructions on the screen.
• For more information, search for “Software Update” in Mac Help.
• For the latest information about Mac OS X, go to www.apple.com/macosx.
Chapter 4 Problem, Meet Solution
59
Reinstalling the Software That Came with Your MacBook Pro
Use the software installation discs that came with your MacBook Pro to reinstall
Mac OS X and any applications that came with your computer. You can install Mac OS X
without erasing the target volume, which saves your existing files and settings, or you
can erase the volume first, which erases all your data and leaves the computer ready for
you to reinstall Mac OS X and applications.
Important: Apple recommends that you back up the data on your hard disk before
restoring software. Apple is not responsible for any lost data.
Installing Mac OS X
To install Mac OS X:
1 Back up your important files.
2 Insert the Mac OS X Install DVD that came with your computer.
3 Double-click Install Mac OS X.
4 Follow the onscreen instructions.
Note: To restore Mac OS X on your MacBook Pro to the original factory settings,
you must first erase the volume you want to install on. You can do this during
installation using Disk Utility. For instructions, see the Knowledge Base article at
support.apple.com/kb/ht3910.
5 When the installation is complete, click Restart to restart your computer.
6 Follow the prompts in the Setup Assistant to set up your user account.
If you erase your hard disk during installation, you need to reinstall your applications;
see the following section.
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Chapter 4 Problem, Meet Solution
Reinstalling Applications
If you erased your hard disk as part of reinstalling Mac OS X, you must reinstall the
applications that came with your MacBook Pro, such as the iLife applications.
To install the applications that came with your MacBook Pro:
1 Back up your important files.
2 Insert the Applications Install DVD that came with your MacBook Pro.
3 Double-click Install Bundled Software.
4 Follow the onscreen instructions.
5 When the installation is complete, click Close.
Using Disk Utility
You can use Disk Utility to repair, verify, or erase the MacBook Pro hard disk.
To use Disk Utility:
1 Insert the Mac OS X Install DVD that came with your computer.
2 Double-click Install Mac OS X.
3 After selecting your language, choose Utilities > Open Disk Utility and then follow the
instructions in the First Aid pane to see if Disk Utility can repair the disk.
4 Quit Mac OS X Installer.
If using Disk Utility doesn’t help, try reinstalling the MacBook Pro system software. See
“Reinstalling the Software That Came with Your MacBook Pro” on page 60.
Chapter 4 Problem, Meet Solution
61
Learning More, Service, and Support
Your MacBook Pro does not have any user-serviceable parts, except the hard drive and
the memory. If you need service, contact Apple or take your MacBook Pro to an Apple
Authorized Service Provider. You can find more information about the MacBook Pro
through online resources, onscreen help, System Profiler, or Apple Hardware Test.
Online Resources
For online service and support information, go to www.apple.com/support. Choose
your country from the pop-up menu. You can search the AppleCare Knowledge Base,
check for software updates, or get help from Apple’s discussion forums.
Onscreen Help
You can look for answers to your questions, as well as instructions and troubleshooting
information, in Mac Help. Choose Help > Mac Help.
System Profiler
To get information about your MacBook Pro, use System Profiler. It shows you what
hardware and software is installed, the serial number and operating system version,
how much memory is installed, and more. To open System Profiler, choose Apple () >
About This Mac from the menu bar and then click More Info.
AppleCare Service and Support
Your MacBook Pro comes with 90 days of technical support and one year of hardware
repair warranty coverage at an Apple Store retail location or an Apple-authorized repair
center, such as an Apple Authorized Service Provider (AASP). You can extend your
coverage by purchasing the AppleCare Protection Plan. For information, go to www.apple.com/support/products or the website for your country listed below.
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Chapter 4 Problem, Meet Solution
If you need assistance, AppleCare telephone support representatives can help you
with installing and opening applications, and basic troubleshooting. Call the support
center number nearest you (the first 90 days are complimentary). Have the purchase
date and your MacBook Pro serial number ready when you call.
Note: Your 90 days of complimentary telephone support begins on the date of
purchase. Telephone fees may apply.
Country
Phone
Website
United States
1-800-275-2273
www.apple.com/support
Australia
(61) 1-300-321-456
www.apple.com/au/support
Canada (English)
(French)
1-800-263-3394
www.apple.com/ca/support
www.apple.com/ca/fr/support
Ireland
(353) 1850 946 191
www.apple.com/ie/support
New Zealand
00800-7666-7666
www.apple.com/nz/support
United Kingdom
(44) 0844 209 0611
www.apple.com/uk/support
Telephone numbers are subject to change, and local and national telephone rates may
apply. A complete list is available on the web:
www.apple.com/support/contact/phone_contacts.html
Chapter 4 Problem, Meet Solution
63
Locating Your Product Serial Number
Use one of these methods to find your computer’s serial number:
ÂÂ Turn over your MacBook Pro. The serial number is etched into the case near the hinge.
Serial number
ÂÂ Choose Apple () > About This Mac. Click the version number beneath the words
“Mac OS X” to cycle through the Mac OS X version number, the build version, and the
serial number.
ÂÂ Click the Finder icon and open /Applications/Utilities/System Profiler. Click Hardware
in the Contents pane.
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Chapter 4 Problem, Meet Solution
5
Last, but Not Least
www.apple.com/environment Mac Help       ergonomics 
For your safety and that of your equipment, follow these rules for handling and
cleaning your MacBook Pro and for working more comfortably. Keep these instructions
handy for reference by you and others.
WARNING: Incorrect storage or use of your computer may void the manufacturer’s
warranty.
Important Safety Information
WARNING: Failure to follow these safety instructions could result in fire, electric
shock, or other injury or damage.
Built-in battery Do not remove the battery from your MacBook Pro. The battery should
be replaced only by an Apple Authorized Service Provider. Discontinue use of your
MacBook Pro if it is dropped or appears crushed, bent, deformed, or damaged. Do not
expose the computer to temperatures above 212° F or 100° C.
Proper handling Set up your MacBook Pro on a stable work surface that allows
for adequate air circulation under and around the computer. Do not operate your
MacBook Pro on a pillow or other soft material, as the material can block the airflow
vents. Never place anything over the keyboard when operating your MacBook Pro.
Never push objects into the ventilation openings.
The bottom of your MacBook Pro may become very warm during normal use. If your
MacBook Pro is on your lap and gets uncomfortably warm, move it to a stable work
surface.
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Water and wet locations Keep your MacBook Pro away from sources of liquid, such as
drinks, washbasins, bathtubs, shower stalls, and so on. Protect your MacBook Pro from
dampness or wet weather, such as rain, snow, and fog.
85W MagSafe Power Adapter Make sure the AC plug or AC power cord is fully
inserted into the power adapter before plugging the adapter into a power outlet. Use
only the power adapter that came with your MacBook Pro, or an Apple-authorized
power adapter that is compatible with this product. The power adapter may become
very warm during normal use. Always plug the power adapter directly into a power
outlet, or place it on the floor in a well-ventilated location.
Disconnect the power adapter and disconnect any other cables if any of the following
conditions exists:
ÂÂ You want to add memory or upgrade the hard disk drive.
ÂÂ You want to clean the case (use only the recommended procedure described on
page 71).
ÂÂ The power cord or plug becomes frayed or otherwise damaged.
ÂÂ Your MacBook Pro or power adapter is exposed to rain, excessive moisture, or liquid
spilled into the case.
ÂÂ Your MacBook Pro or power adapter has been dropped, the case has been damaged,
or you suspect that service or repair is required.
The MagSafe power port contains a magnet that can erase data on a credit card,
iPod, or other device. To preserve your data, do not place these or other magnetically
sensitive material or devices within 1 inch (25 mm) of this port.
If debris gets into the MagSafe power port, remove it gently with a dry cotton swab.
Chapter 5 Last, but Not Least
67
MagSafe power specifications:
ÂÂ Frequency: 50 to 60 Hz, single phase
ÂÂ Line Voltage: 100 to 240 V
ÂÂ Output Voltage: 18.5 V DC, 4.6 A
Hearing damage Permanent hearing loss may occur if earbuds or headphones are
used at high volume. You can adapt over time to a higher volume of sound that may
sound normal but can be damaging to your hearing. If you experience ringing in your
ears or muffled speech, stop listening and have your hearing checked. The louder the
volume, the less time is required before your hearing could be affected. Hearing experts
suggest that to protect your hearing:
ÂÂ Limit the amount of time you use earbuds or headphones at high volume.
ÂÂ Avoid turning up the volume to block out noisy surroundings.
ÂÂ Turn the volume down if you can’t hear people speaking near you.
High-risk activities This computer system is not intended for use in the operation
of nuclear facilities, aircraft navigation or communications systems, air traffic control
systems, or for any other uses where the failure of the computer system could lead to
death, personal injury, or severe environmental damage.
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Chapter 5 Last, but Not Least
Laser Information for Optical Disc Drives
WARNING: Making adjustments or performing procedures other than those specified
in your equipment’s manual may result in hazardous radiation exposure.
The optical disc drive in your computer contains a laser that is safe in normal use but
that may be harmful to your eyes if disassembled. For your safety, have this equipment
serviced only by an Apple Authorized Service Provider.
Important Handling Information
NOTICE: Failure to follow these handling instructions could result in damage to your
MacBook Pro or other property.
Operating environment Operating your MacBook Pro outside these ranges may affect
performance:
ÂÂ Operating temperature: 50° to 95° F (10° to 35° C)
ÂÂ Storage temperature: -4° to 113° F (-20° to 45° C)
ÂÂ Relative humidity: 5% to 90% (noncondensing)
ÂÂ Operating altitude: 0 to 10,000 feet (0 to 3048 meters)
Turning on your MacBook Pro Never turn on your MacBook Pro unless all of its
internal and external parts are in place. Operating the computer when parts are
missing may be dangerous and may damage your computer.
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69
Carrying your MacBook Pro If you carry your MacBook Pro in a bag or briefcase,
make sure that there are no loose items (such as paper clips or coins) that could
accidentally get inside the computer through vent openings or the optical drive slot or get stuck inside a port. Also, keep magnetically sensitive items away from the
MagSafe power port.
Using connectors and ports Never force a connector into a port. When connecting a
device, make sure the port is free of debris, that the connector matches the port, and
that you have positioned the connector correctly in relation to the port.
Using the optical drive The SuperDrive in your MacBook Pro supports standard 12 cm
(4.7 inch) discs. Irregularly shaped discs or discs smaller than 12 cm (4.7 inches) are not
supported.
Handling glass parts Your MacBook Pro contains glass components, including the
display and trackpad. If they are damaged, don’t use your MacBook Pro until it has been
repaired by an Apple Authorized Service Provider.
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Chapter 5 Last, but Not Least
Storing your MacBook Pro If you are going to store your MacBook Pro for an extended
period of time, keep it in a cool location (ideally, 71° F or 22° C) and discharge the
battery to approximately 50 percent. To maintain the capacity of the battery, recharge
the battery to 50 percent every six months or so.
Cleaning your MacBook Pro When cleaning the outside of your MacBook Pro and its
components, first shut down your MacBook Pro and unplug the power adapter. Then
use a damp, soft, lint-free cloth to clean the computer’s exterior. Avoid getting moisture
in any openings. Do not spray liquid directly on the computer. Do not use aerosol
sprays, solvents, or abrasives that might damage the finish.
Cleaning your MacBook Pro screen To clean your MacBook Pro screen, first shut down
your MacBook Pro and unplug the power adapter. Then dampen the included cleaning
cloth with just water and wipe the screen. Do not spray liquid directly on the screen.
Chapter 5 Last, but Not Least
71
Understanding Ergonomics
Here are some tips for setting up a healthy work environment.
Keyboard and Trackpad
When you use the keyboard and trackpad, your shoulders should be relaxed. Your upper arm and forearm should form an angle that is slightly greater than a right
angle, with your wrist and hand in roughly a straight line.
This
Not this
Use a light touch when typing or using the trackpad and keep your hands and fingers
relaxed. Avoid rolling your thumbs under your palms.
This
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Chapter 5 Last, but Not Least
Not this
Change hand positions often to avoid fatigue. Some computer users might develop
discomfort in their hands, wrists, or arms after intensive work without breaks. If you
begin to develop chronic pain or discomfort in your hands, wrists, or arms, consult a qualified health specialist.
External Mouse
If you use an external mouse, position the mouse at the same height as the keyboard
and within a comfortable reach.
Chair
An adjustable chair that provides firm, comfortable support is best. Adjust the height
of the chair so your thighs are horizontal and your feet are flat on the floor. The back of
the chair should support your lower back (lumbar region). Follow the manufacturer’s
instructions for adjusting the backrest to fit your body properly.
You might have to raise your chair so that your forearms and hands are at the proper
angle to the keyboard. If this makes it impossible to rest your feet flat on the floor, you
can use a footrest with adjustable height and tilt to make up for any gap between the
floor and your feet. Or you can lower the desktop to eliminate the need for a footrest.
Another option is to use a desk with a keyboard tray that’s lower than the regular work
surface.
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73
Built-in Display
Adjust the angle of the display to minimize glare and reflections from overhead lights
and windows. Do not force the display if you meet resistance. The display is not meant
to open past 130 degrees.
You can adjust the brightness of the screen when you take the computer from one
work location to another, or if the lighting in your work area changes.
More information about ergonomics is available on the web:
www.apple.com/about/ergonomics
Apple and the Environment
Apple Inc. recognizes its responsibility to minimize the environmental impacts of its
operations and products.
More information is available on the web:
www.apple.com/environment
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Chapter 5 Last, but Not Least
Regulatory Compliance Information
Compliance Statement
This device complies with part 15 of the FCC rules. Operation
is subject to the following two conditions: (1) This device may
not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause
undesired operation. See instructions if interference to radio or
television reception is suspected.
L‘utilisation de ce dispositif est autorisée seulement aux
conditions suivantes: (1) il ne doit pas produire de brouillage et (2)
l’utilisateur du dispositif doit étre prêt à accepter tout brouillage
radioélectrique reçu, même si ce brouillage est susceptible de
compromettre le fonctionnement du dispositif.
Radio and Television Interference
This computer equipment generates, uses, and can radiate radiofrequency energy. If it is not installed and used properly—that
is, in strict accordance with Apple’s instructions—it may cause
interference with radio and television reception.
This equipment has been tested and found to comply with
the limits for a Class B digital device in accordance with the
specifications in Part 15 of FCC rules. These specifications
are designed to provide reasonable protection against such
interference in a residential installation. However, there is
no guarantee that interference will not occur in a particular
installation.
You can determine whether your computer system is causing
interference by turning it off. If the interference stops, it was
probably caused by the computer or one of the peripheral devices.
If your computer system does cause interference to radio or
television reception, try to correct the interference by using one or
more of the following measures:
• Turn the television or radio antenna until the interference stops.
• Move the computer to one side or the other of the television
or radio.
• Move the computer farther away from the television or radio.
• Plug the computer into an outlet that is on a different circuit
from the television or radio. (That is, make certain the computer
and the television or radio are on circuits controlled by different
circuit breakers or fuses.)
If necessary, consult an Apple Authorized Service Provider or
Apple. See the service and support information that came with
your Apple product. Or consult an experienced radio/television
technician for additional suggestions.
Important: Changes or modifications to this product not
authorized by Apple Inc. could void the EMC compliance and
negate your authority to operate the product.
This product has demonstrated EMC compliance under conditions
that included the use of compliant peripheral devices and shielded
cables (including Ethernet network cables) between system
components. It is important that you use compliant peripheral
devices and shielded cables between system components to
reduce the possibility of causing interference to radios, television
sets, and other electronic devices.
Responsible party (contact for FCC matters only):
Apple Inc. Corporate Compliance 1 Infinite Loop, MS 26-A Cupertino, CA 95014
Wireless Radio Use
This device is restricted to indoor use when operating in the 5.15 to
5.25 GHz frequency band.
Cet appareil doit être utilisé à l’intérieur.
Exposure to Radio Frequency Energy
The radiated output power of the AirPort Extreme technology is
below the FCC radio frequency exposure limits. Nevertheless, it is
advised to use the wireless equipment in such a manner that the
potential for human contact during normal operation is minimized.
FCC Bluetooth Wireless Compliance
The antenna used with this transmitter must not be colocated or
operated in conjunction with any other antenna or transmitter
subject to the conditions of the FCC Grant.
Bluetooth Industry Canada Statement
This Class B device meets all requirements of the Canadian
interference-causing equipment regulations.
Cet appareil numérique de la Class B respecte toutes les exigences
du Règlement sur le matériel brouilleur du Canada.
75
Industry Canada Statement
Taiwan Wireless Statements
Complies with the Canadian ICES-003 Class B specifications.
Cet appareil numérique de la classe B est conforme à la norme
NMB-003 du Canada. This device complies with RSS 210 of Industry
Canada.
Bluetooth Europe—EU Declaration of Conformity
This wireless device complies with the R&TTE Directive.
Europe—EU Declaration of Conformity
The equipment complies with the RF Exposure Requirement
1999/519/EC, Council Recommendation of 12 July 1999 on the
limitation of exposure of the general public to electromagnetic
fields (0 Hz to 300 GHz).
Hereby, Apple Inc. declares that this 802.11a/b/g/n Mini-PCIe card is
in compliance with the R&TTE Directive.
Complies with European Low Voltage and EMC Directives.
See: www.apple.com/euro/compliance
Korea Warning Statements
Taiwan Class B Statement
VCCI Class B Statement
Singapore Wireless Certification
76
External USB Modem Information
When connecting your MacBook Pro to the phone line using an
external USB modem, refer to the telecommunications agency
information in the documentation that came with your modem.
ENERGY STAR® Compliance
As an ENERGY STAR® partner, Apple has determined that standard
configurations of this product meet the ENERGY STAR® guidelines
for energy efficiency. The ENERGY STAR® program is a partnership
with electronic equipment manufacturers to promote energyefficient products. Reducing energy consumption of products
saves money and helps conserve valuable resources.
This computer is shipped with power management enabled with
the computer set to sleep after 10 minutes of user inactivity. To
wake your computer, click the mouse or trackpad button or press
any key on the keyboard.
For more information about ENERGY STAR®, visit:
www.energystar.gov
Türkiye
77
Disposal and Recycling Information
This symbol indicates that your product must be disposed of
properly according to local laws and regulations. When your
product reaches its end of life, contact Apple or your local
authorities to learn about recycling options.
For information about Apple’s recycling program, go to www.apple.com/environment/recycling.
Brazil—Disposal Information: Battery Disposal Information
Dispose of batteries according to your local environmental laws
and guidelines.
California: The coin cell battery in the optional Apple Remote
contains perchlorates. Special handling and disposal may apply.
Refer to: www.dtsc.ca.gov/hazardouswaste/perchlorate
Deutschland: Dieses Gerät enthält Batterien. Bitte nicht in den
Hausmüll werfen. Entsorgen Sie dieses Gerätes am Ende seines
Lebenszyklus entsprechend der maßgeblichen gesetzlichen
Regelungen.
Nederlands: Gebruikte batterijen kunnen worden ingeleverd bij de
chemokar of in een speciale batterijcontainer voor klein chemisch
afval (kca) worden gedeponeerd.
Taiwan:
Brasil: Informações sobre descarte e reciclagem.
O símbolo indica que este produto e/ou sua bateria não devem
ser descartadas no lixo doméstico. Quando decidir descartar
este produto e/ou sua bateria, faça-o de acordo com as leis e
diretrizes ambientais locais. Para informações sobre o programa de
reciclagem da Apple, pontos de coleta e telefone de informações,
visite www.apple.com/br/environment.
European Union—Disposal Information: The symbol above means that according to local laws and
regulations your product should be disposed of separately from
household waste. When this product reaches its end of life, take
it to a collection point designated by local authorities. Some
collection points accept products for free. The separate collection
and recycling of your product at the time of disposal will help
conserve natural resources and ensure that it is recycled in a
manner that protects human health and the environment.
78
Looking for Something?
Index
A
AC plug 10
AC power adapter. See power
adapter
AC power cord 10
adapter, power. See power
adapter
AirPort Extreme
connecting wirelessly 11
problems 58
using 32
AppleCare 62
Apple Hardware Test 55
Apple Remote 21, 33
application freeze 51
applications
Front Row 33
iChat 21
iLife 32, 61
Photo Booth 21
reinstalling 61
audio in port 25
audio out port 25
80
Looking for Something?
B
battery
disposal 78
general information 30
indicator lights 21, 30, 54
performance 30
storing 71
blinking question mark 52
brightness keys 23
built-in speakers 21
button, power 12, 21
C
cable modem 11
camera. See iSight
carrying your computer 70
changing
password 54
System Preferences 16
the desktop 16
checking memory 48
cleaning
the screen 71
your computer 71
computer
disposal 78
freezes 52
inventory 9
putting to sleep 16
shutting down 17
turning on 12
won’t turn on 53
connecting to a network 11
Control-click 27
controls. See keys
cord, power 10
D
Dashboard 23
desktop
customizing 16
discs
ejecting 55
software installation 60
supported types 70
Disk Utility 61
display. See also screen
external 25
disposing of batteries 78
disposing of your computer 78
Dock 31
downloading software 59
drive, optical 21
DSL modem 11
E
ejecting a disc 55
Energy Saver preferences
conserving battery
power 30
environmental impact 74
ergonomics 72
Ethernet
connecting to 11
port 25
Exposé key 23
external display port 25
F
F1 to F12 function keys 23
factory settings 60
FireWire
connections 33
port 25
flashing question mark 52
Force Quit 51
four-finger swiping 29
Front Row application 33
frozen application 51
Function (fn) key 23
H
hand positions 72
headphone port 25
help, finding answers 31
high-speed USB 25
I
iChat application 21
iLife applications 32, 61
infrared (IR) receiver 21
installation instructions
memory 44
overview 8
installing
applications 61
Mac OS X 60
Internet
connecting to 11
connection problems 56
inventory of items 9
IP address, sharing 58
IP masquerading 58
iSight camera 21
K
keyboard. See also keys
ergonomics 72
illumination keys 23
media keys 23
shortcuts 27
Keynote application 21
keys
brightness 23
Dashboard 23
Exposé 23
function 23
keyboard illumination 23
media 23
Media Eject 23
mute 23
volume 23
L
lights
battery 30, 54
sleep indicator 21
M
Mac Help 31
Mac OS X
reinstalling 60
website 32
MagSafe power adapter.
See power adapter
Media Eject key 23
media keys 23
memory
checking 48
installing 44
specifications 44
microphone 21
migrating information 14
Migration Assistant 14
Mini DisplayPort 25
modem 11
mouse 25
Multi-Touch gestures 26
mute key 23
Looking for Something?
81
N
network address translation
(NAT) 58
network connections 58
Network Diagnostics 56
Network Setup Assistant 56
number, serial 64
O
online resources 62
optical drive
about 21
supported disc sizes 70
P
paging through documents
using trackpad 29
password, resetting 54
Photo Booth application 21
pinching to zoom 28
Play/Pause key 23
ports on MacBook Pro 25
power adapter
plugging in 67
port 25
using 10
power button 12, 21
power cord 10
PPPoE connections 57
preferences. See System
Preferences
82
Looking for Something?
problems
computer freezes 52
computer won’t turn on 51,
53
Internet connection 56
pointer won’t move 51
PPPoE connections 57
screen goes black 54
trouble ejecting a disc 55
trouble using AirPort 58
putting your MacBook Pro to
sleep 16
Q
question mark, flashing 52
R
RAM. See memory
reinstalling software 60
resetting your password 54
Rewind key 23
right click 27
rotating objects using
trackpad 28
S
safety
general safety
instructions 66
power adapter 67
screen
cleaning 71
goes black 52
scrolling with two-fingers 26
SDRAM specifications 44
secondary click 27
secondary click zone 27
security slot 21
Serial ATA (SATA) hard drive 37
serial number, finding 64
service and support 62
Setup Assistant 56
shutting down 17
sleep
indicator light 16
mode 16
slot-loading optical drive 21
software
reinstalling 60
updating 59
Software Update 59
speakers 21
specifications 33
Startup Disk preferences 52
stopping
an application 51
your computer 17
storing your computer 71
SuperDrive
about 21
supported disc sizes 70
support 62
swiping to move quickly
through documents 29
System Preferences
customizing the desktop 15
Energy Saver 16
Software Update 59
Startup Disk 52
System Profiler 62
T
three-finger swiping 29
trackpad
about 21
shortcuts 27
troubleshooting
AirPort issues 58
AppleCare 63
battery indicator lights 54
computer freezes 52
computer won’t respond 53
computer won’t turn on 51
ejecting a disc 55
hardware problems 55
Internet connection 56
pointer won’t move 51
PPPoE connections 57
reinstalling software 60
screen goes black 54
service and support 62
using Disk Utility 61
using Mac Help 62
turning on your MacBook
Pro 12
two-finger pinching 28
two-finger rotating 28
two-finger scrolling 26
typing position 72
U
updating software 59
USB
connections 33
ports 25
V
video camera indicator
light 21
video, Mini DisplayPort 25
volume keys 23
W
waking your MacBook Pro 17
Z
zooming using the
trackpad 28
Looking for Something?
83
KKApple Inc.
© 2010 Apple Inc. All rights reserved.
Finder, the FireWire logo, and Multi-Touch are trademarks of
Apple Inc.
Under the copyright laws, this manual may not be copied, in whole
or in part, without the written consent of Apple.
AppleCare, Apple Store, and iTunes Store are service marks of
Apple Inc., registered in the U.S. and other countries.
Every effort has been made to ensure that the information in
this manual is accurate. Apple is not responsible for printing or
clerical errors.
ENERGY STAR® is a U.S. registered trademark.
Apple
1 Infinite Loop
Cupertino, CA 95014
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www.apple.com
The Apple logo is a trademark of Apple Inc., registered in the U.S.
and other countries. Use of the “keyboard” Apple logo (OptionShift-K) for commercial purposes without the prior written consent
of Apple may constitute trademark infringement and unfair
competition in violation of federal and state laws.
Apple, the Apple logo, AirPort, AirPort Extreme, Cover Flow, Exposé,
FileVault, FireWire, GarageBand, iCal, iChat, iLife, iMovie, iPhone,
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Other company and product names mentioned herein are
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products is for informational purposes only and constitutes
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Manufactured under license from Dolby Laboratories. “Dolby,”
“Pro Logic,” and the double-D symbol are trademarks of Dolby
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Simultaneously published in the United States and Canada.