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USER'S GUIDE
3918 / 9595 SERIES
2
Thank You
3
Safety Instructions
4
Product View
5
Assembly
6-8
8-12
Operations
Maintenance and Care
13
Troubleshooting
14
Accessories
14
Replacement Parts
15
Warranty
16
Product Registration
16
Consumer Care
®
Thanks for buying a BISSELL CleanView
®
vacuum
We’re glad you purchased a BISSELL vacuum. Everything we know about
floor care went into the design and construction of this complete,
high-tech home cleaning system.
Your carpet cleaner is well made, and we back it with a limited warranty.
We also stand behind it with a knowledgeable, dedicated Consumer
Care department, so, should you ever have a problem, you’ll receive
fast, considerate assistance.
My great-grandfather invented the floor sweeper in 1876. Today, BISSELL
is a global leader in the design, manufacture, and service of high quality
homecare products like your carpet cleaner.
Thanks again, from all of us at BISSELL.
Mark J. Bissell
Chairman & CEO
2
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IMPORTANT SAFETY INSTRUCTIONS
When using an electrical appliance, basic
precautions should be observed, including
the following:
Read all instructions before using
upright VACUUM
Always connect to a polarized outlet (left slot is
wider than right). Unplug from outlet when not in
use and before conducting maintenance.
WARNING:
To reduce the risk of fire,
electric shock, or injury:
■Do not modify the polarized plug to fit a
non-polarized outlet or extension cord.
■Do not leave vacuum cleaner unattended
when it is plugged in.
■ Unplug from outlet when not in use and
before servicing.
■Unplug before attaching the TurboBrush Tool.
■Do not use outdoors or on wet surfaces.
■Do not allow children to operate vacuum
cleaner or use as a toy.
■Close attention is necessary when used by or
near children.
■Do not use for any purpose other than
described in this user’s guide.
■Use only manufacturer’s recommended attachments.
■Do not use with damaged cord or plug.
■If appliance is not working as it should, has
been dropped, damaged, left outdoors, or
dropped into water, have it repaired at an
authorized service center.
■Do not pull or carry by cord, use cord as a
handle, close a door on cord, or pull cord
around sharp edges or corners. Do not run
appliance over cord. Keep cord away from
heated surfaces.
■Do not unplug by pulling on cord. To unplug,
grasp the plug, not the cord.
■Do not handle vacuum cleaner or plug with
wet hands.
■Do not put any object into openings. Do not
use with any opening blocked; keep openings
free of dust, lint, hair, and anything that may
reduce air flow.
■Keep hair, loose clothing, fingers, and all parts
of body away from openings and moving parts.
■Turn off all controls before plugging or unplugging vacuum cleaner.
■Use extra care when cleaning stairs.
■Do not pick up flammable materials (lighter fluid,
gasoline, kerosene, etc.) or use in the presence
of explosive liquids or vapors.
■Do not pick up toxic material (chlorine bleach,
ammonia, drain cleaner, etc.).
■Do not use vacuum cleaner in an enclosed
space filled with vapors given off by oil base
paint, paint thinner, some moth proofing
substances, flammable dust, or other explosive
or toxic vapors.
■Do not pick up hard or sharp objects such as
glass, nails, screws, coins, etc.
■Do not pick up anything that is burning
or smoking, such as cigarettes, matches,
or hot ashes.
■Do not use without filters in place.
■Use only on dry, indoor surfaces.
■Keep appliance on a level surface.
■Do not carry the vacuum cleaner while it
is running.
SAVE THESE
INSTRUCTIONS.
FOR FUTURE USE
THIS APPLIANCE
HAS A
POLARIZED
PLUG.
To reduce the risk of electric shock, this
appliance has a polarized plug (one blade
is wider than the other). This plug will fit in
a polarized outlet only one way. If the plug
does not fit fully in the outlet, reverse the
plug. If it still does not fit, contact a qualified
electrician to install a proper outlet. Do not
change the plug in any way.
This model is for household use only.
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3
Product view
Handle
TurboBrush®
Tool
Cord Clip
Upper Hose
Wrap
Tank Release
Button
Stretch
Hose
Carry Handle
Lid Release
Button
Crevice
Tool
Pre-Motor
Filter (located
inside Dirt
Tank lid)
Power
Switch
Bottom Easy
Empty™
Dirt Tank
Quick
Release®
Cord
Wrap
Extension
Wand
Extension
Wand Clip
Power
Cord
Post-Motor
Filter
Handle
Release
Pedal
Height
Adjustment
Knob
Furniture
Protection Guard
Powerfoot
WARNING:
Do not plug in your vacuum cleaner
until you are familiar with all instructions and operating procedures.
4
Dusting
Brush
Hose
Wand
Hose
Wand
Base
Foot Hose
WARNING:
Plastic film can be dangerous. To
avoid danger of suffocation, keep
away from babies and children.
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Assembly
The only tool you’ll need to assemble your
vacuum cleaner is a Phillips head screwdriver.
2.
Attach handle to vacuum
1.Locate the vacuum handle and remove
the screw packet taped to the handle.
The screw packet contains two screws of
equal length.
2.Stand the vacuum upright and slide the
base of the handle firmly into the opening at the top of the vacuum body.
3.Check to be sure the handle is fitted to
the vacuum body. If there are any gaps
between the handle and the vacuum
base, continue to push the handle firmly
into the base until the handle is flush.
4.Insert the two screws from the screw
packet into the existing holes. Push
each screw firmly into the hole before
beginning to secure the screw with a
Phillips head screwdriver. If the handle
is aligned properly on the vacuum base,
you should be able to push the screw
almost entirely into the hole until only the
screw head is visible. Tighten the screw
with a Phillips head screwdriver by rotating the screw clockwise.
4.
Attach vacuum hose, clips & tools
1. Attach the extension wand clip by inserting the clip into the back of the vacuum
base and twisting clockwise. Mount the
extension wand (with crevice tool inside)
on the back of the vacuum.
2. Snap the upper cord wrap into the socket located above the extension wand
clip. Wrap the power cord around the
cord wrap clips.
3. Attach the Twist 'n Snap™ hose by
lining up the tabs on the cuff with the
corresponding notches on the back of
the vacuum. Twist the Twist 'n Snap hose
clockwise to lock the hose into place.
4. Slide the end of the hose wand into the
hose wand base, and fold the hose over
the upper hose wrap.
Note: The powerfoot will not
suction properly unless the hose
wand is firmly attached.
5. Slide the dusting brush into the opening
below the upper hose wrap.
6. The TurboBrush Tool secures to the back
of the handle in the mount above the
Upper Hose Wrap.
1.
6.
2.
5.
2.
3.
4.
3.
1.
3.
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4.
5
Operations
Power switch
The Power switch is located on the left side of the
vacuum. Push the rocker switch "ON" (I) to vacuum, and "OFF" (O) when cleaning is complete.
Handle position
Press the handle release pedal with your foot
to place your CleanView vacuum into one of
three cleaning positions.
1.Upright– For storage and above floor
caution:
cleaning with tools.
Before using your vacuum, make
sure that the dirt tank is in the
locked position and that both
filters (pre-motor and post-motor)
are in place. Do not operate your
vacuum without these filters.
2. Normal cleaning – Press handle release
household floor cleaning tasks.
3. Low cleaning –With the vacuum in
normal cleaning position, press handle
release pedal again, use for reaching under
low furniture such as tables, chairs or beds.
Height adjustment
There are five height settings available for
various floor surfaces. Turn the dial on the foot
of the cleaner to the desired setting.
Lowest setting – For low pile carpet or bare
floors. To pick up debris, it may be necessary
to move up one setting.
Medium setting – For medium pile carpet.
Highest setting – For high pile and most
shag carpet.
Note: For optimal carpet cleaning
performance, adjust to the lowest
practical setting. If your cleaner is
difficult to push, adjust to the next
higher setting.
If the dial is difficult to turn, tilt the cleaner
back slightly to take the weight off the foot
while turning.
Transporting cleaner
Tip:
Tip:
Hair, string and
small objects can
block the vacuum
hose or tools. Check
them occasionally
for obstructions.
Before cleaning
under low furniture,
check area first for
objects that might
harm the unit or
block the vacuum
hose.
Tip:
Your vacuum features a Quick Release cord
wrap. To remove the power cord quickly
and easily, rotate the upper cord wrap
toward the floor and slip the power cord off
the upper and lower cord wraps.
1.To move your cleaner from room to room,
put the handle in the upright position, tilt
the cleaner back on its rear wheels and
push forward.
2.The cleaner can also be moved by using
the carrying handle.
6
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Operations
Special tools
Your BISSELL CleanView vacuum is not only a
powerful carpet and rug vacuum cleaner, it’s
also a versatile above floor vacuum cleaner
when you select one of the special tools.
1. Raise handle to upright position.
2.Grasp the hose wand and separate from
the hose wand base.
NOTICE:
The floor brush will continue to rotate
while you use your vacuum for above
floor cleaning. To prevent carpet
damage, do not lean on the vacuum
or let the powerfoot tilt forward.
3.Attach tools by firmly pushing onto
vacuum hose or extension wand.
a. Crevice tool – Use in tight narrow spaces.
b. Dusting Brush
Use brush to dust furniture, blinds, books,
lamps, shelves and baseboards.
c. Extension wand
Use with desired attachment for a
longer reach.
d. TurboBrush Tool
Use rotating brush action for small flat
areas such as stairs and cushions. Press
gently down and pull toward you in a
raking motion; too much pressure will
cause the brush to stop rotating.
CAUTION:
The rotating floor brush continues to rotate
while tools are in use. To reduce the risk
of injury from moving parts, always move
the cleaner with the carrying handle at
the back of the cleaner. Always place
vacuum cleaner on floor with handle in
upright position when using tools. Never
place your fingers under the cleaner
when it is running. Never place powerfoot on furniture or uneven surfaces. Do
not place vacuum cleaner close enough
to objects to pull them into rotating brush.
a.
b.
c.
d.
Tip:
Hair, string and
small objects
can block the
vacuum hose or
tools. Check them
occasionally for
obstructions.
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7
Operations
Power cord storage
When you have finished using your BISSELL
CleanView vacuum, return it to the upright
position and store the power cord.
1.Turn vacuum cleaner off.
2.Unplug power cord by grasping the
polarized plug (NOT the cord) and
disconnect from outlet.
3. Wrap power cord around cord wraps
located on the back of the vacuum.
4.Clip molded plug to power cord to secure.
NOTICE:
While vacuuming, certain carpets
and low humidity conditions may
generate small static discharges. The
discharges are entirely harmless and
are not associated in any way with
the main power supply.
Maintenance and care
WARNING:
To maintain maximum cleaning performance, the
following maintenance steps must be performed:
1.Empty the dirt tank when the dirt reaches
the “Full” line on the side.
2.Check the pre-motor filter at least once a
month and clean or replace as needed.
To access the pre-motor filter, remove the
Easy Empty dirt tank from the vacuum base
and push the lid release button located on
the carry handle. Remove the foam filter
from the filter tray.
To reduce the risk of electric
shock, turn power switch OFF
and disconnect polarized plug
from electrical outlet before
performing maintenance or
troubleshooting checks.
2.
3.The post-motor filter assists in the filtration
process to return clean air to the room.
Replace the post-motor filter every three to
six months. To access the post-motor filter,
remove the filter tray located below the Easy
Empty dirt tank. When the filter becomes
dirty, push the filter through the bottom of the
tray to clean or replace the filter.
Note: the white, pleated post-motor
filter may NOT be washed with
water or detergent. If dust and/or
debris accumulates on the filter,
gently tap the filter on the side of a
garbage container.
Note: More frequent filter cleaning
or replacing may be necessary if you
are vacuuming new carpet, fine dust,
or have allergy concerns. Follow the
instructions on the following pages
to perform these simple maintenance
steps.
8
Lid Release
Button
3.
Post-Motor
Filter Tray
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Maintenance and care
Empty Dirt Tank
The dirt tank needs to be emptied when
the dirt reaches the “Full” line on the side
of the tank.
1.Unplug cleaner from electrical outlet.
2. Remove the Easy Empty dirt tank from
the vacuum base by pushing the tank
release button.
3.Hold the dirt tank over a garbage
container. Press the bottom lid release
button on the back of the dirt tank to
empty dirt.
4. Mount the Easy Empty dirt tank back
on the vacuum base.
Note: The dirt tank may be
washed in warm water with a
mild detergent. Make sure it is
completely dry before replacing.
2.
3.
NOTICE:
Do not place the dirt tank or other
product components in the
dishwasher. Hand wash only.
Cleaning the pre-motor filter and inner cyclone
Use only genuine BISSELL replacement filters
in your BISSELL CleanView vacuum.
1.Unplug the cleaner from electrical outlet.
WARNING:
Do not operate cleaner with
damp or wet filters or without
all filters in place.
2. a. Remove the Easy Empty dirt tank
and locate the pre-motor filter as
described on the previous page.
b. Remove the foam filter from the
filter tray. The filter tray is fixed inplace, but may be removed for cleaning by unscrewing the tray. The foam
filter and tray may be hand washed
in warm water with a mild detergent,
if desired. Rinse well, then air dry
thoroughly before replacing the filter.
Make sure all components are
completely dry before replacing.
3.The inner cyclone may also be removed
for cleaning. With the bottom of Easy
Empty dirt tank open, reach up into the
dirt cup and grasp the cyclone. Twist
the cyclone clockwise to unlock and
pull straight down to remove. The inner
cyclone and dirt cup may be wiped
clean with a damp cloth. Make sure all
parts are dry before replacing.
2a.
2b.
Tip:
3.
When replacing the
inner cyclone after
cleaning, open the
pre-motor filter lid to
help guide the inner
cyclone into the
grooves at the top
of the tank. Twist
counterclockwise
to lock the inner
cyclone into place.
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9
Maintenance and care
Replacing the post-motor filter
Use only a genuine BISSELL replacement
post-motor filter in your BISSELL CleanView
vacuum.
1.Unplug the cleaner from electrical outlet.
2.The post-motor filter assists in the filtration
process to return clean air to the room.
Replace the post-motor filter every three to
six months. To access the post-motor filter,
remove the filter tray located below the Easy
Empty dirt tank. When the filter becomes
dirty, push the filter through the bottom of the
tray to clean or replace the filter.
Note: the white, pleated post-motor
filter may NOT be washed with
water or detergent. If dust and/
or debris accumulates on the filter,
gently tap the filter on the side of
a garbage container.
Checking rotating floor
brush and drive belt
WARNING:
Do not operate cleaner with
damp or wet filters or without
all filters in place.
2.
Post-Motor
Filter
WARNING:
To reduce the risk of injury from
moving parts, turn off vacuum
cleaner and disconnect Power Plug
from electrical outlet.
You should check your vacuum cleaner’s rotating
floor brush and drive belt regularly for wear or
3. Brush Cover
damage. You should also clean the brush and
brush ends of strings, hair and carpet fibers.
These can wrap around the brush and hamper
its ability to effectively clean your carpet. Also
remove any debris that has accumulated under
the brush cover.
1.Unplug cleaner from electrical outlet.
2.Place handle in low position and turn
vacuum cleaner over so bottom side is up.
Motor Pulley
3. Remove the seven screws with a Phillips
head screwdriver. Lift the brush cover off.
4.
4.Grasp rotating floor brush at both ends
and lift straight out of the vacuum foot.
Slip off the belt.
5.Clean strings, hair and other debris from
rotating floor brush, paying particular
attention to brush ends.
6.Clean strings, hair and other debris from
8.
motor pulley and drive belt areas.
7.Check drive belt carefully for wear, cuts
or stressed areas, and replace if necessary (see instructions on following page).
8.Check air passageway for obstructions.
Remove debris from this area.
10
Air Passageway
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Maintenance and care
Replace drive belt
Use only a genuine BISSELL style 9
replacement belt (#203-1093) in your
BISSELL CleanView vacuum.
1.Unplug cleaner from electrical outlet.
2. With rotating floor brush removed from
vacuum cleaner (steps 1-4 of Check
rotating floor brush and drive belt),
grasp old drive belt and remove from
motor pulley. Discard old drive belt.
3.Place new drive belt over motor pulley
and stretch other end over rotating floor
brush in the space between the bristles.
4.Place ends of rotating floor brush
down into slots on sides as shown.
5.Turn rotating floor brush by hand
several times in the direction of motor
pulley. If properly installed, drive belt
will center itself on rotating brush.
4.
Motor
Pulley
6. Reposition the brush cover and screw
all seven screws back into place.
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11
Maintenance and care
Clearing a clog
3.
Low suction or poor pickup may be due
to a clog in the vacuum cleaner. If you
notice a change in the sound of the motor
or a reduction in the spinning action,
check for clogs.
1.Unplug cleaner from electrical outlet.
2. Remove Easy Empty dirt tank from
vacuum base and empty dirt
and debris.
3. Remove inner cyclone from Easy
Empty dirt tank (see page 9)
and check for debris build-up or
clogs in the upper tank.
4.
4.Check the suction inlet for a clog.
5.Grasp the hose wand to separate
from the hose wand base. Check
for a clog in the base, the wand or
within the hose.
6. Remove the screw attaching the hose
wand base to the vacuum. Straighten
the hose wand base and check for clogs
with a long, narrow object such as a
broom stick. Do not use sharp objects
like a clothes hanger, as these may
puncture the hose.
7.If the clog persists, follow the instructions
for Checking the rotating floor brush
on page 10 and inspect the air
passageway for obstructions.
12
5.
6.
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Troubleshooting – CleanView® vacuum
Vacuum cleaner won’t turn on
Possible causes
Remedies
1. Power cord not plugged in
1. Check electrical plug
2. Blown fuse/tripped breaker
2. Check/replace fuse or reset breaker
Vacuum cleaner won’t pick up dirt
Possible causes 1. Incorrect height adjustment
Remedies
1. Adjust powerfoot to correct height setting
2. Hose not attached to suction opening 2. Grasp the hose wand and firmly push into the
hose wand base
3. Crack or hole in hose
3. Check hose and replace if needed
4. Broken or worn drive belt
4. Replace drive belt, see page 11
5. Rotating floor brush bristles worn
5. Replace brush
6. Rotating floor brush jammed
6. Remove brush and clean debris from brush ends, see page 10
7. Clog in vacuum
7. Follow instructions on page 12 for clearing clogs
8. Dirt tank full
8. Empty dirt tank
9. Dirt tank or upper tank not installed properly
9. Position correctly and lock in place
10. Filters are dirty
10. Check and clean or replace pre-motor and
post-motor filters, see pages 9, 10
Tools won't pick up dirt
Possible causes
Remedies
1. Crack or hole in hose
1. Check hose and replace if needed
2. Clog in vacuum
2. Follow instructions on page 12 for clearing clogs
3. Dirt tank full
3. Empty dirt tank
4. Dirt tank or upper tank not installed properly
4. Position correctly and lock in place
5. Filters are dirty
5. Check and clean or replace pre-motor and
post-motor filters see pages 9, 10
Vacuum cleaner is difficult to push
Possible causes
1. Incorrect height adjustment
Remedies
1. Adjust powerfoot to correct height setting
Visible dirt escaping from cleaner
Possible causes
1. Dirt tank full
Remedies
1. Empty dirt tank
2. Filters missing or installed incorrectly
2. Check pre-motor and post-motor
filters for correct installation
Other maintenance or service not included in the manual should
be performed by an authorized service representative.
Thank you for selecting a BISSELL product.
Please do not return this product to the store.
For any questions or concerns, BISSELL is happy to be of service.
Contact us directly at 1-800-237-7691.
13
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Accessories – CleanView® vacuum
These items are available for purchase as accessories for your
BISSELL CleanView vacuum. To purchase call 1-800-237-7691 or visit
www.bissell.com.
Item
Part No. Part Name
1
203-1429TurboBrush Tool
2
203-1056Crevice Tool
3
203-2666Extension Wand
4
203-1527Dusting Brush
*Not all parts are included with every model
1
2
3
4
Replacement Parts – CleanView® vacuum
Item
1
2
3
4
1
Part No. Part Name
203-1093Style 9 Drive Belt (2-Pack)
203-2664Hose Assembly
160-0159Brush Dowel (13.5")
1008Filter pack (includes one pre-motor filter and
one post-motor HEPA Media Filter*)
2
3
4
*The filter media, not the vacuum as a whole, complies with
the IEST-RP-CC001.5 HEPA Standard
14
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Warranty – BISSELL CleanView® vacuum
This warranty gives you specific legal rights, and you may also have other rights which may
vary from state to state. If you need additional instruction regarding this warranty or have questions regarding what it may cover, please contact BISSELL Consumer Care by E-mail, telephone,
or regular mail as described below.
CleanView® 9595 series – Limited Two-Year Warranty
Subject to the *EXCEPTIONS AND EXCLUSIONS identified below, upon receipt of the product
BISSELL will repair or replace (with new or remanufactured components or products), at BISSELL’s
option, free of charge from the date of purchase by the original purchaser, for two years any
defective or malfunctioning part.
CleanView® Plus 3918 series – Limited Three-Year Warranty
Subject to the *EXCEPTIONS AND EXCLUSIONS identified below, upon receipt of the product
BISSELL will repair or replace (with new or remanufactured components or products), at BISSELL’s
option, free of charge from the date of purchase by the original purchaser, for three years any
defective or malfunctioning part.
See information below on "If your BISSELL product should require service".
This warranty applies to product used for personal, and not commercial or rental service. This
warranty does not apply to fans or routine maintenance components such as filters, belts, or
brushes. Damage or malfunction caused by negligence, abuse, neglect, unauthorized repair, or
any other use not in accordance with the user's guide is not covered.
If your BISSELL product should require service:
Contact BISSELL Consumer Care to locate a BISSELL Authorized Service Center in your area.
If you need information about repairs or replacement parts, or if you have questions about
your warranty, contact BISSELL Consumer Care.
Website or E-mail:
www.bissell.com
Or Call:
BISSELL Consumer Care
1-800-237-7691
Monday - Friday 8 am - 10 pm ET
Saturday 9 am - 8 pm ET
Sunday 10am - 7pm EST
Or Write:
BISSELL Homecare, Inc.
PO Box 3606
Grand Rapids, MI 49501
ATTN: Consumer Care
BISSELL IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE
ASSOCIATED WITH THE USE OF THIS PRODUCT. BISSELL’S LIABILITY WILL NOT EXCEED THE
PURCHASE PRICE OF THE PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you.
*EXCEPTIONS AND EXCLUSIONS FROM THE TERMS OF THE LIMITED WARRANTY
THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTIES EITHER ORAL OR
WRITTEN. ANY IMPLIED WARRANTIES WHICH MAY ARISE BY OPERATION OF LAW, INCLUDING
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE
LIMITED TO THE Warranty DURATION FROM THE DATE OF PURCHASE AS DESCRIBED ABOVE.
Some states do not allow limitations on how long an implied warranty last so the above limitation
may not apply to you.
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15
Don't forget to register your product!
Registering is quick, easy and offers you benefits over the lifetime of your product.
You’ll receive:
BISSELL Rewards Points
Automatically earn points for discounts and free shipping on future purchases.
Faster Service
Supplying your information now saves you time should you need to contact us with
questions regarding your product.
Product Support Reminders and Alerts
We’ll contact you with any important product maintenance reminders and alerts.
Special Promotions
Optional: Register your email to receive notice of offers, contests, cleaning tips and more!
Visit www.bissell.com/registration now!
BISSELL Consumer Care
For information about repairs or replacement parts, or questions about your warranty, call:
BISSELL Consumer Care
1-800-237-7691
Monday - Friday 8 am - 10 pm ET
Saturday 9 am - 8 pm ET
Sunday 10am - 7pm EST
Or write:
BISSELL Homecare, Inc.
PO Box 3606
Grand Rapids MI 49501
ATTN: Consumer Care
Or visit the BISSELL website - www.bissell.com
When contacting BISSELL, have model number of cleaner available.
Please record your Model Number: ___________________
Please record your Purchase Date: ___________________
NOTE: Please keep your original sales receipt. It
provides proof of purchase date in the event of a
warranty claim. See Warranty on page 15 for details.
16
©2012 BISSELL Homecare, Inc
Grand Rapids, Michigan
All rights reserved. Printed in China
Part Number 110-4603
Rev 10/12
Visit our website at:
www.bissell.com
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