Citation Encore 560 Technical information

2011
CITATION
IN THIS ISSUE:
Citation Pilot Has Life of Adventure
Cessna Launches Mobile Version of Customer Service Website
WAAS Updates Approved for Classic Cessna Citation Ultras,
Encores
Conferences, Updates and more
AUG
DIRECT
approach
in THIS
new & IMPROVED
Issue:
technical INFO
8-9
1
WAAS UPDATES APPROVED FOR CLASSIC
CESSNA CITATION ULTRAS, ENCORES (560)
2
TAKE ACTION WHEN HYDRAULIC FLUID
VENTS (560XL)
11
CITATION HANGAR TALK WHITE PAPERS
7
CESSNA LAUNCHES MOBILE VERSION OF
CUSTOMER WEBSITE
SERVICE DOCUMENTS ON WILLIAMS’ WEBSITE
(525 SERIES)
12
CESSNA ISSUES SLS FOR OXYGEN BOTTLE
(500, 525, 550, S550 and 560)34-10
13
10
HELP SHEET SORTS OUT AFM UPDATES (510)
11
SB CLARIFIED REGARDING EPIC PHASE 5
UPGRADE (680)
FLIGHT CALIBRATION DATA SHEETS
REQUIRED (560)
15
S/N REQUIRED TO REPLACE IAC (750)
in every ISSUE
4-5
CUSTOMER SPOTLIGHT
16
ASK THE EXPERT
17
EVENTS CALENDAR
THE DIRECT APPROACH IS PUBLISHED
MONTHLY BY THE CESSNA CITATION CUSTOMER
SERVICE ORGANIZATION. COMMENTS AND
SUGGESTIONS ARE WELCOMED.
PLEASE ADDRESS YOUR COMMENTS TO LOUIS BROWN
316-517-3501 lhbrown@cessna.textron.com
560 Ultra and 560 Encore
WAAS Updates Approved for Classic
Cessna Citation Ultras, Encores
Wide Area Augmentation System upgrades are now available for the Citation Ultra and Citation Encore.
The supplemental type certificate covers all Citation Ultras and Citation Encores serial number 260 through 750
with an upgrade to dual Universal UNS-1Espw Flight Management Systems certified for fully coupled WAAS LPV
approaches. Previous WAAS updates were approved for CJ1+, CJ2+, CJ3 and Citation Encore+ models, as well as
Citation Excel and XLS aircraft.
The WAAS upgrades can be performed at any of the nine Cessna-owned Citation Service Centers in North America
and Europe, according to Stan Younger, Cessna’s vice president of Service Facilities. Owners may contact any of the
centers to confirm their avionics suite is WAAS-compatible and to schedule an appointment.
“WAAS technology augments GPS systems and gives pilots five times the coverage and 12 times the accuracy of
GPS-only systems,” Younger says. “This new after-market capability for our classic Citations also demonstrates
the company’s commitment to the on-going success of Citation owners and operators for years to come.”
WAAS gives pilots improved Global Positioning System navigation accuracy, allowing for greater access to many
airports during difficult weather conditions. WAAS LPV approaches are similar to ILS performance; with some LPV
(localizer performance with vertical guidance) procedures having minimums as low as 200 feet. For additional information call 877-770-WAAS (877-770-9227).
GET INFORMATION or ONLINE QUOTES
Get your Citation Service Center Information Now
Need Additional Information or a Quote?
We’ll make it quick. It just makes sense: The quicker you know what the necessary
service or maintenance for your Citation will cost, the sooner you can schedule work
to begin and the faster you’ll be flying again.
THAT’S WHY CITATION SERVICE CENTERS NOW OFFER YOU QUOTES ONLINE.
Just visit www.citationservice.com, and we’ll immediately go to work and contact you in
24 hours or less. It’s your connection to the quickest and best service in the business.
Try it now.
www.citationservice.com
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Hangar Talk White Papers
You’re just a click away from the biggest and best ideas in aviation.
If it happened at a Citation webinar, it’s captured in a Citation Hangar Talk White Paper. Citation webinars are
quickly becoming aviation’s most talked about informational gatherings as Cessna brings in experts on a variety
of topics to answers your questions – online, in real time.
Because now, Citation Hangar Talk White Papers give you a downloadable, detailed record of each webinar,
exactly as it happened. Just visit citationservice.com and click on the Hangar Talk White Papers link on the left
menu, choose the subject you’re interested in, and read on. (Even if you were there for the webinar, Citation White
Papers give you the chance to review and clarify the issues important to you.)
We hope you’ll have the chance to join Rosen
us “in person”
the next Citation Hangar Talk Webinar. But if not, reputs aforworld
member – aviation’s most sought after of
titles
are
waiting
for
you at Citation Hangar Talk White Papers.
on-board movies,
data, and music at
For more information on Citation Hangar Talk White Papers, visit citationservice.com and click on the Hangar
your fingertips.
Talk White Papers link.
TURN YOUR CABIN INTO AN AIRBORNE AUDITORIUM.
Cessna puts a world of on-board movies, data, and music at your fingertips.
Dim the lights. Adjust the temperature. Chart your flight’s progress. Catch a blockbuster. Pump up
Pavarotti, or crank out Kanye. Cessna on-board entertainment options bring new merit to being captain
of your ship. They’re dependable, versatile, lightweight, customizable – and one heck of a lot fun.
Learn more. And fill up your airborne auditorium.
Call us at 888-992-ROSEN (888-992-7673) to learn more now.
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2
NOW, EVEN CLASSIC CITATIONS
HAVE A CLEAR VIEW OF THE FUTURE.
The newest advancements in navigation aren’t just for new aircraft any more. Designed, built, and priced
specifically for Citation business jets no longer in production, AdViz is a comprehensive cockpit upgrade
that combines Electronic Flight Instrumentation System (EFIS) with electronic engine instruments.
Upgrading with AdViz reduces weight, power consumption and the heat of servo-driven vertical tape
engine instruments. Dispatch reliability and safety are increased, and crew workload reduced.
DISCOVER THE DIFFERENCE
877-ADVIZ-65 (877-238-4965)
SCAN WITH YOUR SMART PHONE
FOR AN ONLINE QUOTE
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Customer Spotlight
Citation Pilot Has Life
of Adventure
For someone who flew to Middle East hot spots
from Bahrain, sniffer flights over a roiling Mount
St. Helens, and survived life or death adventures
on the high seas, 61-year-old Citation Pilot Bill
Ross’ favorite leisure time activity is calm by comparison – fishing.
Today he heads the flight department for Frazier
Healthcare Ventures, one of the nation’s leading
providers of venture and growth equity capital to
emerging healthcare companies. Since its inception in 1991, the company has raised seven investment funds with total commitments of more than
$1.8 billion.
Currently it is investing out of a $600 million fund formed in 2008. That keeps its founder and managing partner,
Alan Frazier, and the company’s Cessna Citation XL on the road a lot. Based at Clay Lacy Aviation on Boeing Field
in Seattle, the Citation is in the air about 450 hours a year.
Key to Success
“It’s a very integral part of our business,” Ross says. “We’ll fly to St. Paul, have a meeting, then we’ll go on to New
York for a meeting; two or three meetings in one day that would be impossible on the airlines. Then it’s home the
next day for the family.”
With offices in Seattle, Palo Alto, and San Francisco the company frequently goes to
Toronto, Baltimore, Boston, Indianapolis, Teterboro, Albany, Nashville, Louisville, and Kansas City. “We’re in Las
Vegas, Los Angeles, Burbank, every big city,” he adds.
Ross’ love for fishing is satisfied by living in Port Townsend, on the shores of scenic Puget Sound. His favorite
place to fish is La Push, surrounded by the lush forest of the Olympic Peninsula at the mouth of the picturesque
Quillayute River. La Push is famous for its fine ocean fishing.
“I was out tuna fishing last week and I got the first albacore of the year. We were the first boats out; went out
40 miles and picked a beautiful albacore,” Ross says. “We got five 30-pounders. That was just for a few hours’
fishing – it was great. Then yesterday I was out salmon fishing for kings and silvers. I really just fish and work.”
Frazier Ventures moved up from using a fractional aircraft provider about five years ago when it brought Ross
to Seattle to establish a flight department. The 8,000-plus-hour pilot was located in the Persian Gulf, where he
was flying VIP charters in a Citation XL for BEXAIR from Bahrain International Airport. It was in the Middle East
during 2004 when Ross flew the Minister of Tourism for Egypt from Dubai to several smoldering locations where
terrorists’ bombings had occurred, setting his Citation down in many of the international hot spots at the time.
Volcano Flying
Earlier in his flying career, for the U.S. Forest Service, Ross flew a Cherokee outfitted with a gas sniffer over
Mount St. Helens, which eventually erupted in devastating fashion in May of 1980. Ross learned to fly during the
early 1970s in a Cessna 150 after mustering out of the Navy, where he served on the USS Kitty Hawk aircraft
carrier maintaining inertial navigation systems and instrumentation on Airborne Early Warning E-2 Hawkeyes.
At one point in his flying career he also piloted Cessna 207s and Twin Otters, literally “flying wild” in Alaska,
complete with sandbar landings.
His first experience with the Cessna Citation Service Center in Sacramento, which Frazier Ventures relies on for
all non-minor maintenance, came much earlier when he flew a Citation 500 for a NASCAR race driver who was
active in the 1980s.
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“I knew Sacramento when they were in the little teeny facility. They just had a canopy with an octagon pad when
we went in there and started dealing with them,” Ross says. “I know the Sacramento people very well. They’ve
been at my house and they’re the key to the whole operation.”
Reliability Important
Ross’ key to successful flight operations for Frazier Ventures, which demands tight scheduling, is reliability. That
is why the company picked the Citation XL over competitive business jets and that is why Ross continues to count
on the Cessna Citation Service Center in California. He values the relationship he has established over the years
with Sacramento General Manager Ken Kantola and Sales Manager Jeff Bakker.
“Jeff knows me very, very well, and so does Ken. Without those guys and Cessna backing, our operation wouldn’t
have been as successful,” Ross says. “And what’s so unique about it is that we’re up in Seattle, they’re in Sacramento, but we have such a close relationship.
“We get a lot of things done that would be impossible with other types of aircraft, because of the parts network
that Cessna has, the availability of the parts, and how fast they can get them to you. Sacramento’s troubleshooting guys are just top-notch. I can call up with a problem, we diagnose it, and the part is on its way. So, it’s worked
out excellently for us,” he adds.
Ross was particularly impressed by how the Cessna team at Sacramento worked hard to save $150,000 from
dual engine hot sections. “They went the second mile, which saved us money,” he says.
By shunning a one-size-fits-all mentality, Cessna mechanics “took an in-depth look at our engines. We were
able to salvage some parts, like high pressure turbine blades. We were able to go through each one of those to
save as many as possible.”
Matter of Survival
Ross spent a couple years away from flying when he captained a number of large boats. Once he got caught in
the Tehuantepec Winds, which during the winter in southern Mexico roar out toward the Pacific Ocean through
breaks in the western coastal mountains. “It blew me out 100-some miles. You couldn’t go into it because it was
so intense.”
Another time, when he was captain of a 54-foot sport fishing vessel, he had an even more harrowing experience.
“Out at Cape Blanco, I got hit by a rogue wave and it knocked out some windows. I was reported sinking.
“But I finally got everything together. I had to cut up the plywood on the bunks, and make covers for the windows;
I took pillows and that wood to block the portholes so water wouldn’t come in. I had a skill saw that was all wet
with salt water and every time I would press the trigger it would shock me, but it was a matter of survival, and
this was in the middle of the night.” After that happened he gave up boating for a living, because “flying is safer.”
“To be honest with you, it is. Flying only lasts for four or five hours of flying, and in a boat, you’re out for days.”
Recreational fishing and business flying are tame endeavors compared to those experiences.
But more adventures may be on the horizon for Ross, who, at 61, says, “I’m just getting started.”
For additional information call the
Sacramento Citation Service Center
at 877-982-3SMF (877-982-3763).
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MORE PARTS. MORE PROGRAMS.
MORE LOCATIONS. LESS DOWNTIME.
Cessna Service Parts & Programs offer you the World's largest inventory of
Citation OEM certified parts. Domestic and international locations deliver faster
part replacement. You can choose repair, rental, new or exchange options.
And, take advantage of our online ordering and claims service.
Cessna Service Parts & Programs. Our business is keeping yours flying.
DISCOVER THE DIFFERENCE
888-SPP-2731 (888-777-2731)
International 316-261-8007
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6
Cessna’s New Mobile App
Cessna Launches Mobile Version of
Customer Service Website
Cessna has launched a new mobile version of its Citation
Customer Service website.
Customers can go to Cessna.mobi on their smartphone, iPad
or tablet to access contact points for technical information,
Cessna Service Parts & Programs, Citation Service Centers,
field service reps, customer care, authorized service facilities
and the Customer Service leadership team. In addition, the site
includes a calendar of special events staffed by Citation Service
Center and Cessna Service Parts & Programs experts.
“Our mission is to continue to be the No. 1 aircraft customer solution provider in the world. We accomplish this through timely
and accurate resolution of customer requests and through agile
global service and support options.
This new version of our website enables a Citation pilot anywhere in the world to quickly and easily access the full range
of Cessna Customer Support services through a mobile Internet device,” said David Brant, Cessna’s senior vice president of
Customer Service.
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560XL, ATA: 29-20
Take Action When Hydraulic
Fluid Vents
When hydraulic fluid vents from the nose overboard drain mast, it is time to take action. Skydrol fluid is a
fire-resistant, phosphate ester-based fluid that works well as a hydraulic fluid, but also acts like a solvent causing damaged paint on belly panels.
Operators are reminded that when an emergency brake system operational check is performed it is important to
ensure the emergency brake lines are first flushed with alcohol and then blown out with clean, dry compressed
air. Refer to Chapter 32, Emergency Brake System Components – Maintenance Practices in the Model 560XL
Maintenance Manual.
If the hydraulic fluid continues to vent, the next likely cause to look for is internal leaks from the shuttle valves.
Citation Excel, XLS/XLS+ series aircraft have shuttle valves for the emergency main landing gear (MLG) brake
and landing gear extension systems. There are two shuttle valves installed in the emergency braking system, and
three shuttle valves installed in the emergency gear extension system.
To look for shuttle valve leaks, use the following procedures:
1. Brake Shuttle Valves
a. Position a bucket or absorbent material near the left MLG brake shuttle valve on the main landing gear.
b. Disconnect the pneumatic line from the brake shuttle valve. Refer to Chapter 20, Tubing, Hose and Fit
tings – Maintenance Practices in the maintenance manual.
c. Inspect for residual hydraulic fluid coming from the removed line.
Note: If residual hydraulic fluid is discovered, the shuttle valve needs to be reset by pumping the brakes firmly
or replacing the shuttle valve.
d. Connect the pneumatic line to the brake shuttle valve. Refer to Chapter 20, Tubing, Hose and Fittings
Maintenance Practices in the maintenance manual.
e. Repeat the above procedures for the right MLG brake shuttle valve.
2. Landing Gear Shuttle Valves
a. Gain access to the landing gear shuttle valves. Refer to Chapter 32, Landing Gear Auxiliary/Emergency
Control Systems - Maintenance Practices in the maintenance manual.
b. Disconnect the pneumatic lines from the landing gear shuttle valves. Refer to Chapter 20, Tubing, Hose
and Fittings – Maintenance Practices in the maintenance manual.
c. Inspect the lines for residual hydraulic fluid.
d. If residual fluid is found, lift the airplane on jacks. Refer to Chapter 7, Lifting – Maintenance Practices
in the maintenance manual.
e. Attach a hose to the pneumatic side of each landing gear shuttle valve and extend the hoses into buck
ets placed below the airplane.
f. Apply external electric and hydraulic power to the airplane.
g. Operate the retraction and extension of the landing gear several cycles. Refer to Chapter 32, Main
Landing Gear Hydraulic Systems – Adjustment/Test.
h. Inspect for hydraulic fluid leaking through the landing gear shuttle valves.
Note: If a hydraulic fluid leak is discovered, the shuttle valve(s) needs to be replaced.
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All Models Except Mustang, ATA: 56-00
i. If a valve was replaced operate the retraction and extension of the landing gear several cycles. Refer
to Chapter 32, Main Landing Gear Hydraulic Systems – Adjustment/Test.
j. Disconnect electric and hydraulic power from the airplane.
k. Remove the buckets and disconnect the hoses from the landing gear shuttle valves.
l. Connect the pneumatic lines to the landing gear shuttle valves. Refer to Chapter 20, Tubing, Hose and
Fittings – Maintenance Practices in the maintenance manual.
m. Restore all items removed for access to the landing gear shuttle valves. Refer to Chapter 32, Landing
Gear Auxiliary/Emergency Control Systems - Maintenance Practices in the maintenance manual.
n. Lower the airplane on jacks. Refer to Chapter 7, Lifting – Maintenance Practices in the maintenance
manual.
Questions, please contact:
Team Excel
316-517-1400 (Direct)
1-877-560-3960 (WATS)
teamxl@cessna.textron.com
It’s time to stop thinking about a glass flight deck...
...And start flying with one.
SCAN WITH YOUR SMART PHONE
G1000 is bright, precise, and reliable. It puts a wealth of
flight-critical data at your crew’s fingertips. But, perhaps the
greatest thing about the G1000 is it’s a perfect fit for your Citation.
THE FUTURE OF AVIONICS, READY FOR YOU TODAY.
To learn more, call
877-G-1000-4-U (877-410-0048)
to schedule your G1000 retrofit today.
FOR AN ONLINE QUOTE
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P LEASE SEE NEXT PAGE
510, ATA: 99-00
Help Sheet Sorts Out AFM
Updates
Cessna has developed a Configuration Code Help Sheet so operators can quickly identify and insert Airplane
Flight Manual (AFM) pages that apply to their own airplane serial numbers and discard pages that don’t.
Note: Mustang operators can refer to the Configuration Code Help Sheet in web article, “Help Sheet Sorts Out
AFM Updates,” posted on June 21, 2011, on CessnaSupport.com.
When Cessna sends out revisions, temporary changes, and supplements for the AFM the volume of paper can be
heavy if pages are added that are not applicable to the airplane serial effectivity. The Help Sheet addresses Team
Mustang reports from customers with AFM binders that are overflowing and difficult to close. It is the responsibility
of the operator to make sure an AFM is configured accurately for flight crew references.
To properly configure an AFM, a current report from CAMP is needed with all service documents complying with the
airplane, including options installed, and current software levels of the avionics system. This information is then
used to refer to Section 1 page 1-7/1-8 (in revision 7 of the AFM) for the configuration code definitions.
Using the matrix with the CAMP report, an operator can then determine which codes apply to the aircraft serial
number. The final process is completed by inserting the applicable AFM pages and discarding those not relevant to
the airplane.
Note: The Configuration Code Help Sheet does not address modifications, Supplemental Type Certificates (STCs),
or software releases not issued by Cessna, which would already be released in an AFM temporary change or
supplement.
If you require assistance with utilizing the Configuration Code Help Sheet, please contact Customer Service Technical Publications, or a Team Mustang member for help.
Questions, please contact:
Team Mustang
316-517-5490 (Direct)
1-877-832-6510 (WATS)
teammustang@cessna.textron.com
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SB Clarified Regarding
Epic Phase 5 Upgrade
680, ATA: 34-00
Team Sovereign is clearing up the confusion regarding some references used in SB680-34-20 versus what is
displayed in the cockpit for the Epic Phase 5 Software Upgrade.
In the tooling section on page 3 of the bulletin, the P/N 8940408-3 Epic standard database compact disc (CD) references the Flight Management System (FMS) Aircraft Database as “SVRGN-094000.“ Operators should be aware
that this is an International Organization for Standardization (ISO) file number. This reference will differ from the
“SVRN-L3” that appears as the aircraft type reference on the PERFORMANCE INIT 1/5 page on the FMS screen.
In addition, the 8940408-3 CD has a file P/N 60000696-001-06 listed as a performance database in the accomplishment instructions section, Step 21 on page 10 of the bulletin. This number is used to verify that the correct aircraft
database is loaded by cross-checking the Software Configuration Management System (SCMS) on the display unit
(DU) #3. Operators can access the performance database number by moving and clicking the cursor on the drop
down menu arrow to the right of the MAP button.
Questions, please contact:
Team Sovereign
316-517-1695 (Direct)
1-877-683-7344 (WATS)
team680@cessna.textron.com
525, 525A, 525B, 525C, ATA: 72-00
Service Documents on
Williams’ Website
Williams International has posted engine service bulletins and service letters on its website. The website offers
Williams service documents for viewing without a userid or password required. Operators can access the documents using the following procedure:
1.
2.
3.
4.
5.
Go to Williams International homepage at http://www.williams-int.com
Move the cursor over the Product Support tab to display a selection box
Click on the Ask a Question selection
On the Answers page, click on the Service Documents button on the top right side of the screen
On the Service Documents page, enter the service document number in the search function, or scroll
down to the desired SB or SL link.
Questions, please contact:
Or:
Powerplants Team
1-800-835-4090
316-517-6261 (International)
hotline@cessna.textron.com
Williams International Hotline
(USA) 1-800-859-3544
(International) 1-248-960-2929
WIProductSupport@williams-int.com
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500, 525, 550, S550 and 560, ATA: 35-00
680, ATA: 27-40
Cessna Issues SLs
for Oxygen Bottle
Cessna has issued informational service letters instructing operators to make sure the hydrostatic test date is
current for DOT-3HT-1850 rated oxygen bottles. (This includes portable oxygen bottles also.) The cause for the SLs
is due to an error noted in several maintenance manuals, which incorrectly extended the hydrostatic test interval of
the bottles to five years. The correct hydrostatic test interval is three years.
The service letters SL500-35-06, SL525-35-05, SL550-35-08, SLS550-35-03, SL560-35-06 affect aircraft serials
500-0001 thru -0689, 525-0001 thru -0701, 550-0002 thru -1136, S550-0001 thru -0160, 560-0001 thru -0813.
Operators are instructed to inspect and verify the DOT rating of the oxygen bottle, followed by making sure the
hydrostatic test date is current, and the maintenance records correctly reflect the three-year inspection interval.
Questions, please contact:
Customer Service Hot Line
1-800-835-4090
316-517-6261 (International)
hotline@cessna.textron.com
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page
560, ATA: 34-20
Flight Calibration Data Sheets
Required
Operators of Citation V and Ultra airplanes 560-0001 thru -0538 are required to provide completed flight calibration forms when accomplishing either Task 34-13-00-715 or Task 34-13-02-720 during a Phase 5 inspection every
1,200 hours or 36 calendar months. The inspection/check procedures for both tasks can be found in Chapter 34, of
the Model 560 Maintenance Manual.
The completed flight calibration forms provide information vital for verifying normalization switches of the Teledyne
or Safe Flight system are set correctly before and after test flights. Cessna is working to provide enough collected
data from the fleet to the remove currently required test flights from Phase 5 inspections.
Team Legacy encourages operators to provide accurate and complete feedback on the flight calibration forms. The
forms can be sent the following address, fax number, or e-mail address:
Address:
Cessna Aircraft Company
Attn: Team Legacy
Citation Customer Services
P.O. Box 7706
Wichita, KS 67277-7706
Fax:
Attn: Team Legacy
Fax: 1-316-517-5246
E-mail:
hotline@cessna.textron.com
Questions, please contact:
Team Legacy
1-800-835-4090
hotline@cessna.textron.com
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THE CITATION EXPERIENCE
Does your Citation run with the beasts?
Show us your beauty - and your beasts!
Send your photos of your pets and Citation to the
Citation Experience.
Citations have a well-deserved reputation for carrying passengers from
around the world to anywhere in the world. And at times, those passengers are just as likely to be pets as people.
If your flight plans have included the family dog, cat, hamster, goldfish or even iguana – we want to know about it.
Send your photos to http://www.citationexperience.com/thankyou and
we’ll post them for everyone to see. Domestic or wild, it doesn’t matter.
Just show us your beauty and your beasts!
Questions? Comments? Scheduling?
Call 877-360-EXPERIENCE (877-360-3973)
International: 316-517-5800
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14
750, ATA: 34-00
S/N Required to Replace IAC
Operators should be aware the aircraft serial number (S/N) must be inputted into the memory of an Integrated
Avionic Computer (IAC) (IC-800) for first-time installations. This is because the aircraft S/N is an integral part of the
data stored in the fault record of each IAC.
A six-digit format must be utilized when inputting the aircraft S/N on the Multi-Functional Display (MFD). Two
examples of the format entry to use are: aircraft S/N 750-0233 would input as “750233” and aircraft S/N 750-0066
would input as “750066.”
The procedure can be performed by using the following steps:
1. Access maintenance Page 2 of 2 on the MFD
2. Select LRU TEST
3. Select MAINT
4. Select PROGRM
5. Use the BARO knob to change the value of the display
6. Use the “<” button to move the cursor to the next character
7. Select SAVE when the aircraft S/N input in complete
8. Exit out of IMT
Note: Operators can also refer to the “Entering the Aircraft Serial Number” procedures found in the Honeywell
System Test and Fault Isolation Manual.
Team X has received reports of an increasing number of Rolls-Royce engine trend downloads with no aircraft S/N
being displayed due to improper input of data related to new installations of IAC components. The aircraft S/N in
the trend file (.tnd) is necessary for the engine manufacturer to correctly track on-aircraft applications of engine
trend information.
Questions, please contact:
Team X
316-517-5650 (Direct)
1-888-622-4789 (WATS)
citationx@cessna.textron.com
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ask THE EXPERTS
ANSWERS
EXPERTS FROM THE CESSNA SUPPORT TEAM
SHARE ADVICE AND SHED LIGHT
Question
How can I determine if the oleo struts are properly serviced
during a visual inspection of the landing gear?
Answer
This can be accomplished by noting how much “chrome” of the oleo strut is visible. The amount
that should be observed is typically different for the main gear and nose gear, and varies among
the different Citation models. For MOST Citation aircraft, the information can be found in the
Aircraft Operating Manual, Section IV Operating Information, Exterior Inspection. For example,
the Citation 750 Operating Manual states “Proper oleo strut extension of a fully fueled airplane is
five to seven inches”. For model specific or further information, please contact Citation Customer
Service.
How To
submit comments and
ask THE EXPERTS
THE DIRECT APPROACH IS PUBLISHED MONTHLY BY THE
CESSNA CITATION CUSTOMER SERVICE ORGANIZATION.
ASK THE EXPERTS AT:
asktheexpert@cessna.textron.com
Our experts will do their best to provide answers to your questions.
Even if your question is not posted in the publication, you will
receive an e-mailed answer.
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16
3RD QUARTER - 2011
WWW.FLIGHTSAFETY.COM
CO N TA CT U S AT :
800-491-9796
OR 316-220-3520
events CALENDAR
MAINTENANCE TRAINING
Citation Sovereign (680) Initial EASA
Aug 11 - 24
Citation Sovereign (680) Avionics CASA
Aug 8 - 16
Citation Sovereign (680) Mx Adv. Avionics
Aug 13 -
Citation Sovereign (680) Mx Adv. Avionics
Aug 13 -
Citation III/VI/VII (650) Update
Aug 22 - 26
Citation Excel (560XL/XLS/XLS+) Mx Adv.
Aug 8 - 12
Citation Excel (560XL/XLS/XLS+) Update
Aug 15 - 19
Citation I (500 Series) Initial CASA, EASA
Aug 8 - 19
Citation I (500 Series) Avionics EASA
Aug 8 - 10
Citation Mustang (510) Initial CAAC CASA
Aug 22 - Sep 1
CitationJet 4 (525C) Mx Adv. EASA
Aug 17 - 30
CitationJet 3 (525B) Avionics CASA EASA
Aug 8 - 16
CitationJet (525/525A) OMP
Aug 29 - Sep 2
WORLD’S LEADING AVIATION TRAINING COMPANY
HERE’S EVERYTHING YOU SHOULD BE
IN THE KNOW ABOUT!
Reno Air Races - Reno, NV
Sept 14 - 18, 2011
AOPA Aviation Summit - Hartford, CT
Sept 22 - 24, 2011
NBAA Convention - Las Vegas, NV
Oct 10 - 12, 2011
Dubai Airshow - Dubai, UAE
Nov 13 - 17, 2011
THANKS for taking time to read our publication! We appreciate your readership
and will do our best to continue to present you with the latest Citation related
news, products & happenings throughout the year.
page
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w w w. c i t a t i o n s e r v i c e . c o m
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