Polycom Unified Communications Deployment Guide for Cisco

Polycom Unified Communications
Deployment Guide for Cisco
Environments
Wave 5 | March 2012 | 3725-00010-001G
Trademark Information
Polycom®, the Polycom “Triangles” logo, and the names and marks associated with Polycom’s products are
trademarks and/or service marks of Polycom, Inc., and are registered and/or common-law marks in the United
States and various other countries.
All other trademarks are the property of their respective owners.
Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent
applications held by Polycom, Inc.
© 2010 - 2012 Polycom, Inc. All rights reserved.
Polycom, Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or
mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing
includes translating into another language or format.
As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the
software contained within its products. The software is protected by United States copyright laws and international
treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound
recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not
responsible for printing or clerical errors. Information in this document is subject to change without notice.
Contents
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Required Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Polycom Solution Support Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1
Polycom Unified Communications with Cisco Interoperability
3
Supported Deployment Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Direct Registration of Polycom Endpoints with the Cisco Unified
Communications Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Direct Registration of Polycom Telepresence Endpoints with the Cisco
Unified Communications Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Neighbored Gatekeepers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Standalone Polycom CMA System as a Gatekeeper . . . . . . . . . . . . . . . . 4
Standalone Cisco IOS Gatekeeper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2
Direct Registration of Polycom Systems with the Cisco Unified
Communications Manager . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Deployment Model Advantages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Supported Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Deployment Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Device Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Registering a Polycom HDX system with Cisco Unified Communications
Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Configuring the Cisco Unified Communications Manager . . . . . . . . .
Cisco Unified Communications Manager Considerations . . . . . .
Configure Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Add an HDX System User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Add a Device Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
11
11
12
14
15
Register Polycom HDX System with the Cisco Unified Communications
Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Registering a Polycom VVX with Cisco Unified Communications Manager
19
Polycom, Inc.
i
Polycom Unified Communications for Cisco Unified Communications Manager Environments
Register a Spectralink Phone with Cisco Unified Communications Manager
19
Configure the Cisco Unified Communications Manager . . . . . . . . . . .
Configure Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Add an Spectralink Phone User . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Add a Device Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Associate the Phone with the User You Created . . . . . . . . . . . . . .
19
20
22
23
26
Configure Your Spectralink Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Registering a KIRK Wireless Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Configuring the Polycom RMX System to Route Calls to the Cisco Unified
Communications Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Call Routing with the Polycom RMX System . . . . . . . . . . . . . . . . . 27
Call Routing with the Polycom DMA System . . . . . . . . . . . . . . . . 27
Configuring RMX to statically route outbound SIP calls to the Cisco
Unified Communications Manager . . . . . . . . . . . . . . . . . . . . . . . . . 27
Configuring an RMX Ad Hoc Entry Queue or Meeting Rooms (if
DMA system is not used) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Supporting Telepresence Calls with the RMX System . . . . . . . . . . . . . 28
3
Direct Registration of Polycom Telepresence Systems with the
Cisco Unified Communications Manager . . . . . . . . . . . . . . 29
Deployment Model Advantages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Supported Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Deployment Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Telepresence Deployment Design Considerations . . . . . . . . . . . . . . . . . . . . 32
Polycom Telepresence Systems Considerations . . . . . . . . . . . . . . . . . . 32
Content Sharing in Telepresence Environments . . . . . . . . . . . . . . . . . . 33
Polycom Endpoints Registered to the Cisco Unified
Communications Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Device Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Registering a Polycom Telepresence or HDX system with a Cisco Unified
Communications Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Configuring the Cisco Unified Communications Manager for an HDX or
ITP System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Create a Security Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Add a System User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Add a Device Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Define your Polycom ITP Endpoints in the Cisco TelePresence Server . . 42
Configuring the Polycom Endpoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Register the Polycom System with the Cisco Unified
Communications Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Ensure the TIP Protocol is Enabled . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Configuring the Polycom RMX System to Support TIP Calls . . . . . . . . . . . 47
ii
Polycom, Inc.
Contents
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Required Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Polycom Solution Support Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1
Polycom Unified Communications with Cisco Interoperability
3
Supported Deployment Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Direct Registration of Polycom Endpoints with the Cisco Unified
Communications Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Direct Registration of Polycom Telepresence Endpoints with the Cisco
Unified Communications Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Neighbored Gatekeepers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Standalone Polycom CMA System as a Gatekeeper . . . . . . . . . . . . . . . . 4
Standalone Cisco IOS Gatekeeper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2
Direct Registration of Polycom Systems with the Cisco Unified
Communications Manager . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Deployment Model Advantages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Supported Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Deployment Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Device Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Registering a Polycom HDX system with Cisco Unified Communications
Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Configuring the Cisco Unified Communications Manager . . . . . . . . .
Cisco Unified Communications Manager Considerations . . . . . .
Configure Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Add an HDX System User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Add a Device Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
11
11
12
14
15
Register Polycom HDX System with the Cisco Unified Communications
Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Registering a Polycom VVX with Cisco Unified Communications Manager
19
Polycom, Inc.
i
Contents
Configure Call Routing with the Polycom RMX System . . . . . . . . . . . 47
Configure Call Routing with the Polycom DMA System . . . . . . . . . . . 47
Configuring the RMX System for a Cisco Telepresence Environment 47
Configure the RMX System for Telepresence Conferencing . . . . 48
Set the MIN_TIP_COMPATIBILITY_LINE_RATE System Flag . 48
Configure a TIP Enabled Profile on the RMX system . . . . . . . . . . 48
Configure an Ad Hoc Entry Queue on the RMX (if DMA system is
not used) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Configure a Meeting Room on the RMX . . . . . . . . . . . . . . . . . . . . . 49
Configure Participant Properties for dial out calls . . . . . . . . . . . . 49
Configure the RMX system for your H.323 gatekeeper . . . . . . . . . 49
Operations During Ongoing Conferences . . . . . . . . . . . . . . . . . . . 50
4
Using a Polycom DMA System in a Cisco Environment . . . . 51
Supported Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Architecture Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Content Sharing with Polycom Endpoints Registered to a DMA System
54
Polycom Endpoints Registered to a Polycom DMA System . . . . . 54
Task Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Configuring a DMA SIP Trunk on Cisco Unified Communications
Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Add a SIP Trunk on the Cisco Unified Communications Manager .
55
Configuring route groups, route lists and patterns . . . . . . . . . . . . 56
Configuring the DMA System for Cisco Unified Communications
Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Configure a SIP Peer for the Cisco Unified Communications
Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Set up a Dial Rule for the Cisco Unified Communications Manager
61
Create a TIP-Enabled Conference Template . . . . . . . . . . . . . . . . . . 62
5
Neighbored Cisco IOS and Polycom CMA Gatekeepers . . . 65
Deployment Model Advantages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
End User Advantages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
System Administrator Advantages . . . . . . . . . . . . . . . . . . . . . . . . . 66
Supported Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Design Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Architecture Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Task Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Configure the Cisco IOS Gatekeeper for use with a CMA System . . . 70
Basic Cisco IOS Gatekeeper Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . 72
Polycom, Inc.
iii
Polycom Unified Communications for Cisco Unified Communications Manager Environments
6
Configuring CMA for use with Cisco IOS Gatekeeper . . . . . . . . . . . . .
Add a new site (if applicable) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Add a site link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Define a Neighboring Gatekeeper . . . . . . . . . . . . . . . . . . . . . . . . . .
Add a Dial Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
75
75
76
77
78
Configuring Cisco Unified Communications Manager for H.323 . . .
Define a gatekeeper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Create a trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring Route groups, Route lists and Route Patterns . . . . .
80
81
82
82
Using a Polycom CMA System as a Gatekeeper . . . . . . . . . 87
Deployment Model Advantages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Supported Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Architecture Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Task Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Configuring Cisco Unified Communications Manager for H.323 . . .
Define a gatekeeper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Create a trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring route groups, route lists and patterns . . . . . . . . . . . .
90
90
91
91
Configuring CMA for Cisco Unified Communications Manager . . . . 95
7
Using a Standalone Cisco IOS Gatekeeper . . . . . . . . . . . . . 97
Supported Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Architecture Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Design Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Task Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Configuring the Cisco IOS Gatekeeper . . . . . . . . . . . . . . . . . . . . . . . . . 100
Configuring Cisco Unified Communications Manager for H.323 . .
Define a gatekeeper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Create a trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring route groups, route lists and patterns . . . . . . . . . . .
103
103
104
104
Integrating Polycom H.323 Endpoints with an IOS Gatekeeper . . . . 108
iv
Polycom, Inc.
About This Guide
This guide provides design considerations and guidelines for deploying
Polycom Unified Communications for Cisco Unified Communications
Manager.
This guide is intended to assist administrators with integration of Polycom
H.323, SIP-based, or telepresence devices with Cisco Unified Communications
Manager, previously called Call Manager.
Related Documentation
Please refer to the product documentation for the appropriate Polycom
product for detailed documentation. You can find Polycom product
documentation online at http://www.support.polycom.com.
Refer to the Cisco Unified Communications Manager Documentation Guide which
is found on http://www.cisco.com.
Required Skills
Integrating Polycom infrastructure and endpoints with the Cisco Unified
Communications Manager requires planning and elementary knowledge of
Polycom video conferencing and video conferencing administration.
Polycom assumes the readers of this guide have a basic understanding of
H.323, SIP, TIP, Cisco Unified Communications Manager and Polycom device
concepts. Users should also be comfortable with navigating and configuring
Cisco Unified Communications Manager as well as Cisco IOS (Internetwork
Operating System)-based devices.
Users should have knowledge of the following third-party products:
Polycom, Inc.
•
Cisco video and voice endpoints
•
Cisco IOS Gatekeeper
•
Cisco Unified Communications Manager
1
Polycom Unified Communications for Cisco Unified Communications Manager Environments
Polycom Solution Support Services
Polycom Implementation and Maintenance services provide support for
Polycom solution components only. Additional services for supported
third-party Unified Communications (UC) environments integrated with
Polycom solutions are available from Polycom Global Services, and its
certified partners, to help customers successfully design, deploy, optimize and
manage Polycom unified communication within their third-party
environments.
Please see
http://www.polycom.com/services/professional_services/index.html or
contact your local Polycom representative for more information.
2
Polycom, Inc.
1
Polycom Unified Communications
with Cisco Interoperability
Polycom’s integrated suite of hardware devices and software applications
allows you to integrate high-quality video and audio communications across
Cisco® platforms.
Specifically, the Polycom video infrastructure allows you to integrate with
Cisco Unified Communications Manager infrastructure to enable common
dial plans between Polycom and Cisco Unified IP phones or video endpoints,
as well as take advantage of the Cisco Unified Communications Manager
monitoring capabilities.
The Polycom HDX system is the first HD video device to carry a “Cisco
Compatible” logo and ensures that Polycom customers can natively deploy
Polycom HDX systems within a Cisco environment, taking advantage of Cisco
Unified Communications Manager’s bandwidth management, call processing,
and provisioning capabilities.
Supported Deployment Models
Polycom supports the following deployment models when integrating
Polycom Unified Communications with the Cisco Unified Communications
Manager.
Polycom, Inc.
•
“Direct Registration of Polycom Endpoints with the Cisco Unified
Communications Manager” on page 4
•
“Direct Registration of Polycom Telepresence Endpoints with the Cisco
Unified Communications Manager” on page 4
•
“Neighbored Gatekeepers” on page 4
•
“Standalone Polycom CMA System as a Gatekeeper” on page 4
•
“Standalone Cisco IOS Gatekeeper” on page 5
3
Polycom Unified Communications for Cisco Unified Communications Manager Environments
Direct Registration of Polycom Endpoints with the Cisco Unified
Communications Manager
When you register your Polycom endpoints directly with Cisco Unified
Communications Manager, you have a single source for call admission control
and bandwidth management. Cisco endpoints can also use telephone
functions like hold, transfer and so on when on calls with Polycom endpoints.
This deployment model can also be used in conjunction with other
deployment models in this guide.
For deployment details, see “Direct Registration of Polycom Systems with the
Cisco Unified Communications Manager” on page 7.
Direct Registration of Polycom Telepresence Endpoints with the Cisco Unified
Communications Manager
When you register your Polycom telepresence endpoints directly with Cisco
Unified Communications Manager, you have a single source for call
admission control and bandwidth management. Cisco endpoints can also use
telephone functions like hold, transfer and so on when on calls with Polycom
endpoints.
When Polycom telepresence and video endpoints have the TIP option key
installed, they can participate in calls with Cisco CTS endpoints.
For deployment details, see “Direct Registration of Polycom Telepresence
Systems with the Cisco Unified Communications Manager” on page 29.
Neighbored Gatekeepers
Consider neighboring gatekeepers if you are integrating an existing Cisco
environment with an existing Polycom network. Neighbored gatekeepers
make it easier to create a common dial plan. With neighbored gatekeepers, you
can do number translation and maintain your existing environments.
For deployment details, see “Neighbored Cisco IOS and Polycom CMA
Gatekeepers” on page 65.
Standalone Polycom CMA System as a Gatekeeper
When you register your Polycom components with Polycom CMA system,
bandwidth and call admission control is split between the CMA system and
Cisco Unified Communications Manager. Polycom CMA system fully
manages your Polycom components and you can take advantage of CMA
provisioning with dynamic management.
For deployment details, see “Using a Polycom CMA System as a Gatekeeper”
on page 87.
4
Polycom, Inc.
Polycom Unified Communications with Cisco Interoperability
Standalone Cisco IOS Gatekeeper
You can use the Cisco IOS Gatekeeper as the only gatekeeper for your
deployment if you do not need the management capabilities of the Polycom
CMA system.
In this deployment model, the Cisco Unified Videoconferencing MCU is
supported along with Polycom H.323 devices, such as the Polycom RMX
system.
For deployment details, see “Using a Standalone Cisco IOS Gatekeeper” on
page 97.
Polycom, Inc.
5
Polycom Unified Communications for Cisco Unified Communications Manager Environments
6
Polycom, Inc.
2
Direct Registration of Polycom
Systems with the Cisco Unified
Communications Manager
When you register your Polycom endpoints directly with Cisco Unified
Communications Manager, you have a single source for call admission control
and bandwidth management. You can also take advantage of telephone
functions like hold, transfer and so on.
This deployment model can also be used in conjunction with other
deployment models in this guide.
Polycom endpoints can be registered with the Cisco Unified Communications
Manager and the Polycom CMA system simultaneously. See “Neighbored
Cisco IOS and Polycom CMA Gatekeepers” on page 65 or “Using a Polycom
CMA System as a Gatekeeper” on page 87 for more information on using a
CMA system.
Deployment Model Advantages
Registering Polycom video and voice endpoints with the Cisco Unified
Communications Manager allows you to easily integrate Polycom products
within a Cisco deployment without additional network management
overhead.
Polycom voice and video endpoints can take advantage of telephone functions
like hold, transfer and so on when SIP-enabled and registered with the Cisco
Unified Communications Manager.
Polycom, Inc.
7
Polycom Unified Communications for Cisco Unified Communications Manager Environments
Supported Products
Polycom has tested its most recent product versions with the following Cisco
products.
Table 2-1
Matrix for supported current Polycom products with Cisco components.
Cisco
Version(s)
Cisco Unified Communications Manager
8.0, 8.5
Cisco Unified Videoconferencing 5230
7.x
Cisco Unified Presence
8.x
Unified Contact Center Express
8.x
Cisco IP Communicator
7.x
Cisco Unified Personal Communicator
8.x
Cisco Unified Video Advantage
2.2(x)
Cisco Unified IP Phones: 7960, 7961, 7962, 7965, 7975,
7985, 9971
Polycom
Version(s)
RMX 1500/2000/4000 systems
v7.6
MPMx card
required for TIP
support.
HDX system (all models)
v3.0.4
Polycom Touch Control
1.4.0
Spectralink wireless phones 8020/8030
Polycom VVX 1500
v4.0
Polycom VVX 1500 C
v3.3.1
KIRK Wireless Server 300/6000/2500/8000
8
Polycom, Inc.
Direct Registration of Polycom Systems with the Cisco Unified Communications Manager
Deployment Architecture
Figure 2-1 shows the reference architecture for this deployment model.
Figure 2-1
Architecture when Polycom devices are directly registered to Cisco
Unified Communications Manager
Cisco IOS Gatekeeper
V
Cisco MCU
Cisco Unified
Communications Manager
Polycom RMX SIP/TIP
`
Cisco Unified Personal Communicator (SIP)
Cisco Unified
Presence
`
Cisco IP Communicator/UVA (SCCP)
Spectralink
Wireless
Phone
KIRK
Wireless
Server
Polycom
SIP HDX
Cisco IP
Phone
(SCCP or
SIP)
Polycom VVX
1500 C SIP
Phone
Cisco
7985
SCCP Protocol
SIP
Device Licensing
Device license units are assigned to each device connected to Cisco Unified
Communications Manager. Each device is assigned a unit number based on
the type and capabilities of the device. Devices with more complex and
high-end capabilities are assigned a higher number of units compared to
devices with basic capabilities. For more information, see your Cisco
documentation.
Polycom, Inc.
9
Polycom Unified Communications for Cisco Unified Communications Manager Environments
Table 2-2
10
Required Device License Units.
Polycom Device
Required Device
License Units
Polycom HDX System
Six(6)
Polycom VVX System
Six(6)
Spectralink 8020/8030 wireless telephones
Three(3)
KIRK Wireless Server 300/6000/2500/8000
Three(3)
Polycom, Inc.
Direct Registration of Polycom Systems with the Cisco Unified Communications Manager
Registering a Polycom HDX system with Cisco Unified
Communications Manager
To register the Polycom HDX system with the Cisco Unified Communication
Manager, you need to perform steps in both the Cisco Unified
Communications Manager and the Polycom HDX system.
For more information about the Cisco Unified Communications Manager, see
the Cisco Unified Communications Manager Documentation Guide (
http://www.cisco.com/en/US/docs/viscerotome/cucm/docguide/8_5_1/
dg851.html)
For more information about Polycom HDX systems, see the Administrator’s
Guide for HDX Systems.
Configuring the Cisco Unified Communications Manager
Use the Cisco Unified Communications web administrator to perform the
following tasks:
•
“Configure Security Settings” on page 12
•
“Add an HDX System User” on page 14
•
“Add a Device Entry” on page 15
Cisco Unified Communications Manager Considerations
Note
Polycom, Inc.
•
Location settings should allow for video bandwidth when integrating
Polycom video endpoints and infrastructure.
•
Region settings should allow for a minimum of 256k video bandwidth
(region settings should match the Polycom HDX system maximum call
rate).
•
Region settings should allow for a G.722 audio protocol for the best audio
experience.
•
Each Polycom HDX system requires six Device License Units.
•
The Polycom HDX system should be added to a device pool in which the
Media Resource Group List does not contain MTP resources.
Due to the nature of out-of-band DTMF signalling, Cisco Unified Communications
Manager will sometimes insert Media Termination Point Resources (MTP) in a call.
This will prevent video on the Polycom HDX system from operating correctly. This is
most common on H.323 and SIP trunk calls. To prevent this from occurring, the
MTP resources should be removed from any Media Resource Groups and Media
Resource Group Lists that would be used in the trunked calls.
11
Polycom Unified Communications for Cisco Unified Communications Manager Environments
Task 1: Configure Security Settings
You need to create a Phone Security Profile for your HDX systems to use. If
you want to create a secure profile, you can choose to enable digest
authentication to secure the Polycom HDX system’s connection to Cisco
Unified Communications Manager.
To configure security settings:
12
1
Log into the Cisco Unified Communications Manager console.
2
Select System > Security Profile > Phone Security Profile.
3
Select Add New.
4
Select a Phone Security Profile Type. Select Third-party SIP Device
(Advanced) and click Next.
5
On Phone Security Profile Information page, complete the following
fields:
a
In the Name text box, enter a profile name for the system.
b
In the Description field, enter a description for the security profile.
c
If you want to use digest authentication (recommended), mark the
Enabled Digest Authentication check box. When you use digest
authentication, a valid login password is required.
Polycom, Inc.
Direct Registration of Polycom Systems with the Cisco Unified Communications Manager
d
6
Select the default values for all other fields. This example uses digest
authentication.
Click the Save button.
In the status bar near the top of the page, Update Successful appears.
Polycom, Inc.
13
Polycom Unified Communications for Cisco Unified Communications Manager Environments
Task 2: Add an HDX System User
If you cannot add a user here, your system may be LDAP integrated. If that is
the case, you can use an existing user ID (essentially associating the endpoint
to an existing user) or have your LDAP administrator create a new user ID for
the Polycom endpoint.
To add an HDX system user:
1
Select User Management > End User.
2
Click Add New.
The following screen appears.
3
Complete the required fields.
a
If you are not using digest authentication, leave the Digest Credentials
fields blank.
b
If you are using digest authentication, enter the Digest Credentials
(password) for the Polycom system.
This is the same password that will be used by the system to access
the web interface.
4
Click the Save button.
In the status bar near the top of the page, Update Successful appears.
14
Polycom, Inc.
Direct Registration of Polycom Systems with the Cisco Unified Communications Manager
Task 3: Add a Device Entry
To add a device entry
1
Select Device > Phone.
2
Click Add New.
3
Select Third-party SIP Device (Advanced), then click Next.
The following screen appears. The data shown in this section is shown as
an example.
Polycom, Inc.
a
In the MAC Address text box, enter the MAC Address of the HDX
system.
b
(Optional) In the Description text box, enter a description.
c
From the Device Pool list, select the device pool appropriate for your
Cisco Unified Communications Manager system video devices.
d
From the Phone Button Template list, select Third-party SIP Device
(Advanced).
e
(Optional) From the Calling Search Space list, select an appropriate
calling search space for the HDX system.
f
From the Location list, select an appropriate location for the HDX
system. This location should contain video bandwidth. See “Cisco
Unified Communications Manager Considerations” on page 11.
15
Polycom Unified Communications for Cisco Unified Communications Manager Environments
4
5
Scroll to the Protocol Specific Information section.
a
From the Device Security Profile list, select the profile created in
“Configure Security Settings” on page 12.
b
In the SIP Profile field, select Standard SIP Profile.
c
In the Digest User field, select the user created in “Add an HDX System
User” on page 14.
Click Save.
In the status bar near the top of the page, an Update Successful message
appears.
After you have saved the new device, the Association Information section
is displayed.
6
16
In the Association Information section, click Line [1] - Add a new DN.
Polycom, Inc.
Direct Registration of Polycom Systems with the Cisco Unified Communications Manager
7
8
Complete the following required fields:
a
In the Directory Number field, enter the phone’s extension number.
b
In the Route Partition field, choose the appropriate value.
Click Save.
In the status bar near the top of the page, an Update Successful message
appears.
9
Reset the Polycom HDX system in Cisco Unified Communications
Manager.
Register Polycom HDX System with the Cisco Unified Communications
Manager
When an Polycom endpoint is registered with a Cisco Unified
Communications Manager, the endpoint can make calls to Cisco endpoints
that are also registered to the Cisco Unified Communications Manager.
To register an HDX or ITP system with the Cisco Unified Communications
Manager
Polycom, Inc.
1
Open a browser window and in the Address field enter the Polycom
HDX system IP address or host name.
2
Go to Admin Settings > Network > IP Network and select SIP.
17
Polycom Unified Communications for Cisco Unified Communications Manager Environments
3
Configure the settings in the SIP Settings section of the IP Network
screen. For guidance, see Table 2-3.
Table 2-3
SIP Settings fields and their
descriptions.
Settings
Description
Enable SIP
Mark this check box to enable the HDX system to
receive and make SIP calls.
Registrar Server
Specify the IP address of the Cisco Unified
Communications Manager.
If you leave this field blank, the Proxy Server is used.
Proxy Server
Specify the IP address of the SIP Proxy Server. If you
leave this field blank, the Registrar Server is used. If you
leave both fields blank, no Proxy Server is used.
By default for TCP, the SIP signaling is sent to port 5060
on the proxy server.
The syntax used for this field is the same as for the SIP
Registrar Server field.
Transport Protocol
The SIP network infrastructure in which your Polycom
HDX system is operating determines which protocol is
required.
For Cisco environments, select either Auto or TCP.
Domain Name
18
For Cisco envirionments, leave this field blank.
Polycom, Inc.
Direct Registration of Polycom Systems with the Cisco Unified Communications Manager
Settings
Description
User Name
Specify the system’s SIP name. This is the SIP URI.
Set this to the directory number you assigned to the HDX
system.
Password
When enabled, allows you to specify and confirm a new
password that authenticates the system to the SIP
Registrar Server.
If using Digest Authentication, mark the Password check
box and set the password to the Digest Credentials
password you set for the Cisco Unified Communications
user you created for this HDX system.
Directory:
Microsoft Lync
Server
4
Specifies whether the SIP Registrar Server is a Lync
Server.
For Cisco environments, leave this check box unmarked.
Click Update.
Registering a Polycom VVX with Cisco Unified
Communications Manager
For detailed instructions on registering a Polycom VVX with Cisco Unified
Communications Manager, see the Deployment Guide for the Polycom® VVX™
C Business Media Phone for Cisco® Unified Communications Manager (SIP)
available on http://support.polycom.com.
Register a Spectralink Phone with Cisco Unified
Communications Manager
To register a Spectralink phone with the Cisco Unified Communication
Manager, you need to perform steps in both the Cisco Unified
Communications Manager and the Spectralink phone.
Configure the Cisco Unified Communications Manager
Use the Cisco Unified Communications web administrator to perform the
following tasks.
Polycom, Inc.
•
“Configure Security Settings” on page 20
•
“Add an Spectralink Phone User” on page 22
19
Polycom Unified Communications for Cisco Unified Communications Manager Environments
•
“Add a Device Entry” on page 23
Task 1: Configure Security Settings
To configure security settings:
20
1
Log into the Cisco Unified Communications Manager console.
2
Select System > Security Profile > Phone Security Profile.
3
Select Add New.
4
Select a Phone Security Profile Type. Select Third-party SIP Device
(Advanced) and click Next.
5
On Phone Security Profile Information page, complete the following
fields:
a
In the Name text box, enter a profile name for the system.
b
In the Description field, enter a description for the security profile.
c
If you want to use digest authentication (recommended), mark the
Enabled Digest Authentication check box. When you use digest
authentication, a valid login password is required.
Polycom, Inc.
Direct Registration of Polycom Systems with the Cisco Unified Communications Manager
d
6
Select the default values for all other fields. This example uses digest
authentication.
Click the Save button.
In the status bar near the top of the page, Update Successful appears.
Polycom, Inc.
21
Polycom Unified Communications for Cisco Unified Communications Manager Environments
Task 2: Add an Spectralink Phone User
If you cannot add a user here, your system may be LDAP integrated. If that is
the case, you can use an existing user ID (essentially associating the endpoint
to an existing user) or have your LDAP administrator create a new user ID for
the Polycom endpoint.
To add an Spectralink phone user:
1
Select User Management > End User.
2
Click Add New.
The following screen appears.
3
a
In the User ID field, use the phone number for the phone.
b
For the Password field, the password must be five digits.
c
In the Last Name text box, enter a last name.
d
In the Digest Credentials text box, use the phone’s extension number.
e
In the Confirm Digest Credentials text box, enter the same value that
you entered in the previous step.
Click the Save button.
In the status bar near the top of the page, Update Successful appears.
22
Polycom, Inc.
Direct Registration of Polycom Systems with the Cisco Unified Communications Manager
Task 3: Add a Device Entry
To add a device entry
1
Select Device > Phone.
2
Click Add New.
3
Select Third-party SIP Device (Basic), then click Next.
The following screen appears.
Polycom, Inc.
a
In the MAC Address text box, enter the MAC Address of the phone.
b
(Optional) In the Description text box, enter a description.
c
From the Device Pool list, select the device pool appropriate for your
Cisco Unified Communications Manager system video devices.
d
From the Phone Button Template list, select Third-party SIP Device
(Advanced).
e
(Optional) From the Calling Search Space list, select an appropriate
calling search space for the phone.
f
From the Location list, select an appropriate location for the phone
system. This location should contain audio bandwidth, “Cisco Unified
Communications Manager Considerations” on page 11.
23
Polycom Unified Communications for Cisco Unified Communications Manager Environments
4
Scroll to the Protocol Specific Information section.
a
From the Device Security Profile list, select the profile created in
“Configure Security Settings” on page 12.
b
In the SIP Profile field, select Standard SIP Profile.
c
In the Digest User field, select the user created in “Add an Spectralink
Phone User” on page 22.
5
Click Save.
6
In the Association Information section, click Line [1] - Add a new DN.
7
Complete the following required fields:
a
24
In the Directory Number field, enter the phone’s extension number.
Polycom, Inc.
Direct Registration of Polycom Systems with the Cisco Unified Communications Manager
b
8
In the Route Partition field, choose the appropriate value.
Click Save.
In the status bar near the top of the page, an Update Successful message
appears.
Polycom, Inc.
25
Polycom Unified Communications for Cisco Unified Communications Manager Environments
Task 4: Associate the Phone with the User You Created
You need to associate the phone (device entry) with the user you created.
To associate the phone with a user:
1
Select User Management > End User.
2
Navigate to the user you created (the user name is the phone number).
3
In the Device Associations area, click Device Association.
4
Navigate to the directory number you created by selecting Directory
Number as a filter and typing the phone extension in the text box.
5
In the User Device Association list, mark the check box next to the phone
you created.
6
Click Save/Selected Changes.
Configure Your Spectralink Phone
You need to add a SIP configuration file to the TFTP server that specifies the
Cisco Unified Communications Manager is the proxy server for this phone.
For complete instructions, see the Spectralink documentation.
Registering a KIRK Wireless Server
For detailed instructions on registering a KIRK Wireless Server with Cisco
Unified Communications Manager, see the Using Polycom® KIRK® Wireless
Server 300 or 600 with Cisco® Unified Communications Manager available on
http://www.polycom.com.
26
Polycom, Inc.
Direct Registration of Polycom Systems with the Cisco Unified Communications Manager
Configuring the Polycom RMX System to Route Calls to the
Cisco Unified Communications Manager
You can configure your Polycom RMX system to route calls to the Cisco
Unified Communications Manager.
Call Routing with the Polycom RMX System
If your deployment does not include a DMA system, you need to configure the
RMX system to route calls to the Cisco Unified Communications Manager in
order to support outgoing calls to Cisco endpoints.
Call Routing with the Polycom DMA System
If your deployment includes a Polycom DMA system, you can configure the
DMA system as a SIP peer to the Cisco Unified Communications Manager to
ensure that incoming SIP/TIP calls can be routed to the RMX system. See
“Configuring a DMA SIP Trunk on Cisco Unified Communications Manager”
on page 55.
When you use a DMA system, you can also configure the DMA system to
route calls to the Cisco Unified Communications Manager.
Task 1: Configuring RMX to statically route outbound SIP calls to
the Cisco Unified Communications Manager
1
In the IP Network Services Properties dialog box, click the SIP Servers
tab.
2
In the SIP Server field, select Specify.
3
In the SIP Server Type field, select Generic.
4
Set Refresh Registration every 3600 seconds.
5
If not selected by default, change the Transport Type to TCP.
6
In the SIP Servers table:
7
Polycom, Inc.
a
Enter the IP address of the Cisco Unified Communications Manager in
both the Server IP Address or Name and Server Domain Name fields.
b
The Port field must be set to it’s default value: 5060. The Cisco Unified
Communications Manager uses this port number by default.
In the Outbound Proxy Servers table:
a
Enter the IP address in the Server IP Address or Name field. (The
same value as entered in Step 6a.)
b
The Port field must be set to its default value: 5060. (By default, the
Outbound Proxy Server is the same as the SIP Server.)
27
Polycom Unified Communications for Cisco Unified Communications Manager Environments
8
If your RMX system also supports H.323 calls, you need to configure the
RMX system’s H.323 Service to register with a gatekeeper.
For more information see the RMX Administrator’s Guide.
9
Assign the New Profile to the Meeting Room. For more information see
the RMX Administrator’s Guide, “Creating a New Meeting Room”? .
Task 2: Configuring an RMX Ad Hoc Entry Queue or Meeting
Rooms (if DMA system is not used)
If your deployment does not include a DMA system, you need to configure an
Ad Hoc Entry Queue or meeting rooms on the RMX system. Be sure to use a
conference profile that is TIP enabled.
To create an Ad Hoc Entry Queue
1
Create or select the Entry Queue as described in the RMX Administrator’s
Guide, “Entry Queues”.
2
In the New Entry Queue or Entry Queue Properties dialog box, ensure
that Ad Hoc is selected.
3
Ensure that the Entry Queue is designated as the Transit Entry Queue as
described in the RMX Administrator’s Guide, “Setting a Transit Entry
Queue”.
To create a meeting room
For more information see the RMX Administrator’s Guide, “Creating a New
Meeting Room”.
Supporting Telepresence Calls with the RMX System
If your deployment requires the RMX to host telepresence calls that include
Cisco endpoints, you need to configure your RMX system for TIP.
See “Configuring the Polycom RMX System to Support TIP Calls” on page 45.
28
Polycom, Inc.
3
Direct Registration of Polycom
Telepresence Systems with the Cisco
Unified Communications Manager
When you register your Polycom systems directly with Cisco Unified
Communications Manager, you have a single source for call admission control
and bandwidth management. You can also take advantage of telephone
functions like hold, transfer and so on.
When Polycom telepresence and video endpoints have the TIP option key
installed, they can participate in direct, point-to-point calls with Cisco CTS
endpoints.
You can also configure your Polycom RMX system to host multipoint
conference calls that include Cisco telepresence endpoints.
Polycom telepresence endpoints can also participate in multipoint calls hosted
by the Cisco Telepresence Server
Deployment Model Advantages
Within an enterprise with a mixture of telepresence equipment, Polycom HDX
and ITP systems are able make and receive calls to and from Cisco CTS
endpoints.
Registering Polycom video and telepresence endpoints with the Cisco Unified
Communications Manager allows you to easily integrate Polycom
telepresence endpoints within a Cisco deployment without additional
network management overhead.
Polycom endpoints can also participate in multipoint calls hosted by either an
RMX system or a Cisco TelePresence Server.
Polycom, Inc.
29
Polycom Unified Communications for Cisco Unified Communications Manager Environments
Supported Products
Polycom supports the following telepresence devices for direct registration
with Cisco Unified Communications Manager.
Polycom has tested its most recent product versions with the following Cisco
products.
Table 3-1
Matrix for supported current Polycom products with Cisco components.
Cisco
Version(s)
Cisco Unified Communications Manager
8.5
Cisco Unified Videoconferencing
7.2
Cisco TelePresence Server
2.2
Cisco TelePresence Video Communications
Server
x6.1
Cisco TelePresence System
1.7
Cisco TelePresence Multipoint Switch
1.7.2
Cisco Unified Border Element
15.1T
Polycom
Version(s)
Polycom RMX systems
v7.6
MPMx card required for TIP
support.
The following Polycom Immersive
Telepresence Systems:
v3.0.4
•
RPX 200 and 400 systems
•
OTX 300 system
Requires Polycom Touch
Control.
•
TPX HD 306 system
•
ATX HD 300 system
Polycom DMA system
v4.0
Polycom Multipoint Layout Application
v3.0.3
The following Polycom HDX system models:
v3.0.4
•
7000 HD Rev C
Requires TIP option key.
•
8000 HD Rev B
•
9006
•
4500
The following Polycom peripheral:
•
30
Requires TIP option key.
1.4.0
Polycom Touch Control
Polycom, Inc.
Direct Registration of Polycom Telepresence Systems with the Cisco Unified Communications Manager
Deployment Architecture
Figure 3-1 shows the reference architecture for this deployment model.
Figure 3-1
Architecture when Polycom devices are directly registered to Cisco
Unified Communications Manager.
Direct Registration of Polycom
Telepresence Endpoints to
Cisco Unified Communications Manager
SIP
Cisco TelePresence
Server
Cisco Unified
Communications Manager,
dedicated to Telepresence
endpoints
Cisco TelePresence Video
Communications Server
Cisco
Videoconferencing
CTS-3XXX
Cisco
TelePresence
Multipoint
Switch
Polycom RMX SIP/TIP
Polycom OTX/PRX system
with TIP support
Polycom
SIP HDX,
with TIP
support
Polycom, Inc.
31
Polycom Unified Communications for Cisco Unified Communications Manager Environments
Telepresence Deployment Design Considerations
Before you register any Polycom HDX systems or telepresence systems to the
Cisco Unified Communications Manager, consider the following information
about interoperability between Cisco Unified Communications Manager and
Polycom systems.
Note
•
Location settings should allow for video bandwidth when integrating
Polycom video endpoints and infrastructure.
•
When supporting telepresence systems, region settings should allow for a
minimum of 1024k video bandwidth (region settings should match the
Polycom HDX system maximum call rate).
•
Region settings should allow for an G.722 audio protocol for the best audio
experience.
•
The Polycom HDX system or Polycom ITP system should be added to a
device pool in which the Media Resource Group List does not contain
MTP resources.
With out-of-band DTMF signalling, Cisco Unified Communications Manager
sometimes inserts Media Termination Point Resources (MTP) in a call. This
prevents video on the Polycom HDX system from operating correctly on H.323 and
SIP trunk calls. You should remove MTP resources from any Media Resource
Groups and Media Resource Group Lists that are used in trunked calls.
Polycom Telepresence Systems Considerations
32
•
The TIP option key is required in order to support TIP calls. Polycom
telepresence endpoints support TIP version 7.
•
If you have a Polycom ITP system, the TIP option key must be installed on
each HDX system.
•
In order for Polycom ITP endpoints to participate in calls hosted by the
Cisco TelePresence Server, you must predefine them on the Cisco
TelePresence Server.
Polycom, Inc.
Direct Registration of Polycom Telepresence Systems with the Cisco Unified Communications Manager
Content Sharing in Telepresence Environments
Within a Cisco telepresence environment, Polycom and Cisco endpoints can
share content. However the content sharing experience depends on where the
Polycom endpoints are registered.
Polycom endpoints can be registered to the Polycom DMA system or the Cisco
Unified Communications Manager.
In addition, the following guidelines apply:
•
Content sharing within a Polycom/Cisco environment is limited to XGA
at 5 fps.
•
Content sharing on Polycom ITP or HDX systems is only supported via
VGA cable. USB content sharing is not supported.
•
Polycom People + Content IP tool is not supported in Cisco telepresence
environments.
Polycom Endpoints Registered to the Cisco Unified
Communications Manager
The following considerations apply to content sharing when Polycom
endpoints are registered to the Cisco Unified Communications Manager.
Polycom, Inc.
•
In point to point calls with other Polycom endpoints, Polycom endpoints
registered to the Cisco Unified Communications Manager can only receive
and send content on the video (people) channel.
•
In multipoint calls hosted by the Polycom RMX system, Polycom
endpoints registered to the Cisco Unified Communications Manager
cannot send content to or receive content from a Cisco TelePresence
System (CTS).
33
Polycom Unified Communications for Cisco Unified Communications Manager Environments
Device Licensing
Device license units are assigned to each device connected to Cisco Unified
Communications Manager. For more information, see your Cisco
documentation.
Table 3-2
Required Device License Units.
Polycom Device
Required Device
License Units
Polycom HDX System
Six(6)
Polycom ITP system
Six(6) per codec
Each codec requires device license units when
registered to the Cisco Unified Communications
Manager.
34
Polycom, Inc.
Direct Registration of Polycom Telepresence Systems with the Cisco Unified Communications Manager
Registering a Polycom Telepresence or HDX system with a
Cisco Unified Communications Manager
When incorporating Polycom telepresence endpoints into your Cisco
environment, please note the following:
•
The TIP option key is required in order to support TIP calls. Polycom
telepresence endpoints support TIP version 7.
•
If you have a Polycom ITP system, the TIP option key must be installed on
each codec.
•
You need to register each codec in the Polycom ITP system with the Cisco
Unified Communications Manager.
To register the Polycom HDX system or Polycom ITP system with the Cisco
Unified Communication Manager, you need to perform steps in both the Cisco
Unified Communications Manager and the Polycom system.
•
“Configuring the Cisco Unified Communications Manager for an HDX or
ITP System” on page 35
•
“Define your Polycom ITP Endpoints in the Cisco TelePresence Server” on
page 42
•
“Configuring the Polycom Endpoint” on page 44
See the Polycom Immersive Telepresence (ITP) Administrator’s Guide for detailed
documentation on Polycom ITP systems.
Configuring the Cisco Unified Communications Manager for an HDX or ITP
System
Use the Cisco Unified Communications web administrator to perform the
following tasks:
•
“Create a Security Profile” on page 35
•
“Add a System User” on page 37
•
“Add a Device Entry” on page 40
Task 1: Create a Security Profile
You need to create a security profile to use with your Polycom ITP system.
Each codec uses the same security profile. You only need to create one security
profile.
To configure security settings
1
Polycom, Inc.
Log into the Cisco Unified Communications Manager console.
35
Polycom Unified Communications for Cisco Unified Communications Manager Environments
36
2
Select System > Security Profile > Phone Security Profile.
3
Select Add New.
4
Select a Phone Security Profile Type. Select Third-party SIP Device
(Advanced) and click Next.
5
On Phone Security Profile Information page, complete the following
fields:
a
In the Name text box, enter a profile name for the system.
b
In the Description field, enter a description for the security profile.
c
If you want to use digest authentication (recommended), mark the
Enabled Digest Authentication check box. When you use digest
authentication, a valid login password is required.
d
Select the default values for all other fields. This example uses digest
authentication.
Polycom, Inc.
Direct Registration of Polycom Telepresence Systems with the Cisco Unified Communications Manager
6
Click the Save button.
In the status bar near the top of the page, Update Successful appears.
Task 2: Add a System User
You need to create a Cisco Unified Communications Manager system user for
each codec in your Polycom ITP system. For example, if you are registering a
Polycom OTX system that has three codecs, you need to create a unique
system user for each codec.
If you cannot add a user here, your system may be LDAP integrated. If that is
the case, you can use an existing user ID (essentially associating the endpoint
to an existing user) or have your LDAP administrator create a new user ID for
each codec.
To add a system user
1
Select User Management > End User.
2
Click Add New.
The following screen appears.
3
Complete the required fields.
a
Polycom, Inc.
If you are not using digest authentication, leave the Digest Credentials
fields blank.
37
Polycom Unified Communications for Cisco Unified Communications Manager Environments
b
If you are using digest authentication, enter the Digest Credentials
(password) for the Polycom system.
This is the same password that will be used by the system to access
the web interface.
4
Click the Save button.
In the status bar near the top of the page, Update Successful appears.
This is the same password that will be used by the HDX system to
access the web interface.
a
5
In the Confirm Digest Credentials text box, enter the same value that
you entered in the previous step.
Click Save.
In the status bar near the top of the page, an Update Successful message
appears.
After you have saved the new device, the Association Information section
is displayed.
6
38
In the Association Information section, click Line [1] - Add a new DN.
Polycom, Inc.
Direct Registration of Polycom Telepresence Systems with the Cisco Unified Communications Manager
7
8
Complete the following required fields. Each unique system user needs a
unique directory number.
a
In the Directory Number field, enter the phone’s extension number.
b
In the Route Partition field, choose the appropriate value.
Click Save.
In the status bar near the top of the page, an Update Successful message
appears.
9
Polycom, Inc.
Repeat these steps for each codec in your Polycom ITP system. You need
a unique system user (and directory number) for each codec.
39
Polycom Unified Communications for Cisco Unified Communications Manager Environments
Task 3: Add a Device Entry
You need to create a Cisco Unified Communications Manager device entry for
each codec in your Polycom ITP system. For example, if you are registering a
Polycom OTX system that has three codecs, you need to create a unique device
entry for each codec.
To add a device entry
1
Select Device > Phone.
2
Click Add New.
3
Select Third-party SIP Device (Advanced), then click Next.
The following screen appears. The data shown in this section is shown as
an example.
a
In the MAC Address text box, enter a unique MAC Address for the
HDX system.
This can be any valid, unique MAC address. The Cisco Unified
Communications Manager actually uses the HDX user name to
identify the HDX system.
40
b
(Optional) In the Description text box, enter a description.
c
From the Device Pool list, select the device pool appropriate for your
Cisco Unified Communications Manager system video devices.
Polycom, Inc.
Direct Registration of Polycom Telepresence Systems with the Cisco Unified Communications Manager
4
5
d
From the Phone Button Template list, select Third-party SIP Device
(Advanced).
e
(Optional) From the Calling Search Space list, select an appropriate
calling search space for the HDX system.
f
From the Location list, select an appropriate location for the HDX
system. This location should contain video bandwidth. See “Location
settings should allow for video bandwidth when integrating Polycom
video endpoints and infrastructure.” on page 32.
Scroll to the Protocol Specific Information section.
a
From the Device Security Profile list, select the profile created in
“Create a Security Profile” on page 35.
b
In the Digest User field, select the user created in “Add a System User”
on page 37.
Click the Save button.
In the status bar near the top of the page, an Update Successful message
appears.
After you have saved the new device, the Association Information section
is displayed.
6
Polycom, Inc.
In the Association Information section, click Line [1] - Add a new DN.
41
Polycom Unified Communications for Cisco Unified Communications Manager Environments
7
8
Complete the following required fields:
a
In the Directory Number field, enter the phone’s extension number.
b
In the Route Partition field, choose the appropriate value.
Click Save.
In the status bar near the top of the page, an Update Successful message
appears.
9
Reset the Polycom system in Cisco Unified Communications Manager.
Define your Polycom ITP Endpoints in the Cisco TelePresence
Server
If your Cisco environment includes a Cisco TelePresence Server as well as
Polycom ITP endpoints, you need to predefine your Polycom ITP endpoints
on the Cisco TelePresence Server in order for them to participate in calls hosted
by Cisco TelePresence Server.
You’ll need to define the Primary codec of your ITP system as a Legacy CTS
endpoint.
To define your Polycom ITP endpoint
1
Log onto the Cisco TelePresence Server.
2
Select Endpoints > Add legacy Cisco CTS endpoint.
3
In the Add legacy Cisco CTS endpoint dialog box, complete the
following fields:
a
42
In the Name field, enter a name for your Polycom ITP system.
Polycom, Inc.
Direct Registration of Polycom Telepresence Systems with the Cisco Unified Communications Manager
b
4
Polycom, Inc.
In the Address field, enter the Directory Number you created for the
Primary codec of your Polycom ITP system.
Click Add legacy Cisco CTS endpoint.
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Polycom Unified Communications for Cisco Unified Communications Manager Environments
Configuring the Polycom Endpoint
Complete the following tasks on the Polycom endpoint:
•
“Register the Polycom System with the Cisco Unified Communications
Manager” on page 44
•
“Ensure the TIP Protocol is Enabled” on page 46
Task 1: Register the Polycom System with the Cisco Unified
Communications Manager
When an Polycom endpoint is registered with a Cisco Unified
Communications Manager, the endpoint can make calls to Cisco endpoints
that are also registered to the Cisco Unified Communications Manager.
To register an HDX or ITP system with the Cisco Unified Communications
Manager
44
1
Open a browser window and in the Address field enter the Polycom
HDX system IP address or host name.
2
Go to Admin Settings > Network > IP Network and select SIP.
3
Configure the settings in the SIP Settings section of the IP Network
screen. For guidance, see Table 3-3.
Polycom, Inc.
Direct Registration of Polycom Telepresence Systems with the Cisco Unified Communications Manager
Table 3-3
SIP Settings fields and their
descriptions.
Settings
Description
Enable SIP
Mark this check box to enable the HDX system to
receive and make SIP calls.
Registrar Server
Specify the IP address of the Cisco Unified
Communications Manager.
If you leave this field blank, the Proxy Server is used.
Proxy Server
Specify the IP address of the SIP Proxy Server. If you
leave this field blank, the Registrar Server is used. If you
leave both fields blank, no Proxy Server is used.
By default for TCP, the SIP signaling is sent to port 5060
on the proxy server.
The syntax used for this field is the same as for the SIP
Registrar Server field.
Transport Protocol
The SIP network infrastructure in which your Polycom
HDX system is operating determines which protocol is
required.
For Cisco environments, select either Auto or TCP.
Domain Name
User Name
For Cisco envirionments, leave this field blank.
Specify the system’s SIP name. This is the SIP URI.
Set this to the directory number you assigned to the HDX
system.
Password
When enabled, allows you to specify and confirm a new
password that authenticates the system to the SIP
Registrar Server.
If using Digest Authentication, mark the Password check
box and set the password to the Digest Credentials
password you set for the Cisco Unified Communications
user you created for this HDX system.
Directory:
Microsoft Lync
Server
4
Polycom, Inc.
Specifies whether the SIP Registrar Server is a Lync
Server.
For Cisco environments, leave this check box unmarked.
Click Update.
45
Polycom Unified Communications for Cisco Unified Communications Manager Environments
Task 2: Ensure the TIP Protocol is Enabled
Verify that TIP option key has been installed and that TIP has been enabled by
verifying these settings:
46
•
A TIP check box is displayed and enabled on the HDX Call Preferences
screen.
•
The SIP (TIP) Calls settings appear on the HDX Call Preference screen.
•
The 1024 setting is enabled on the HDX Call Speeds screen.
Polycom, Inc.
Direct Registration of Polycom Telepresence Systems with the Cisco Unified Communications Manager
Configuring the Polycom RMX System to Support TIP Calls
If your environment includes a Polycom RMX system, you can configure it to
support telepresence calls that include Cisco telepresence endpoints.
Depending on your environment, you can choose to route calls differently.
Specifically, if your deployment includes a Polycom DMA system, you do not
need to configure your RMX system to route calls to the Cisco Unified
Communications Manager.
Configure Call Routing with the Polycom RMX System
If your deployment does not include a DMA system, you need to configure the
RMX system to route calls to the Cisco Unified Communications Manager in
order to support outgoing calls to Cisco endpoints.
See “Configuring the Polycom RMX System to Route Calls to the Cisco Unified
Communications Manager” on page 27.
Configure Call Routing with the Polycom DMA System
If your deployment includes a Polycom DMA system, you can configure the
DMA system as a SIP peer to the Cisco Unified Communications Manager to
ensure that incoming SIP/TIP calls can be routed to the RMX system.
When you use a DMA system, you can also configure the DMA system to
route calls to the Cisco Unified Communications Manager.
See “Using a Polycom DMA System in a Cisco Environment” on page 51.
Configuring the RMX System for a Cisco Telepresence Environment
You need to configure your RMX system to support telepresence calls that
include Cisco telepresence endpoints.
Perform the following tasks:
Polycom, Inc.
•
“Configure the RMX System for Telepresence Conferencing” on page 48
•
“Set the MIN_TIP_COMPATIBILITY_LINE_RATE System Flag ” on
page 48
•
“Configure a TIP Enabled Profile on the RMX system” on page 48
•
“Configure an Ad Hoc Entry Queue on the RMX (if DMA system is not
used) ” on page 49
•
“Configure a Meeting Room on the RMX” on page 49
•
“Configure Participant Properties for dial out calls ” on page 49
•
“Configure the RMX system for your H.323 gatekeeper” on page 49
47
Polycom Unified Communications for Cisco Unified Communications Manager Environments
Task 1: Configure the RMX System for Telepresence Conferencing
Be sure you have configured your RMX system to support telepresence
conferencing.
Please see the RMX System Administrator’s Guide for detailed instructions on
setting up your RMX system for telepresence conferencing.
Task 2: Set the MIN_TIP_COMPATIBILITY_LINE_RATE System Flag
The MIN_TIP_COMPATIBILITY_LINE_RATE System Flag determines the
minimum line rate at which an Entry Queue or Meeting Room can be TIP
enabled.
Polycom systems support TIP version 7 which requires a minimum line rate of
1024 kbps and will reject calls at lower line rates, therefore the System Flag
value must be 1024 or higher.
For more information see the RMX Administrator’s Guide, “System
Configuration”.
Task 3: Configure a TIP Enabled Profile on the RMX system
When you need to support TIP calls, you must ensure that the conference
profiles for the RMX Entry Queues and Meeting Rooms are enabled for TIP
support. (Different profiles can be assigned to Entry Queues and Meeting
Rooms, however they must be TIP enabled.
When you enable TIP, content sharing capabilities are affected for TIP calls.
See “Content Sharing in Telepresence Environments” on page 33.
48
1
Create a New Profile for the Meeting Room. For more information see the
RMX Administrator’s Guide, “Defining Profiles”.
2
In the New Profile - General tab, set the Line Rate to a value of at least
that specified for the MIN_TIP_COMPATIBILITY_LINE_RATE System
Flag.
3
Click the Advanced tab.
4
Select the TIP Compatibility mode. The TIP Compatibility mode affects
in the user Video and Content experience as described in Table 1-4.
5
Click the Video Quality tab. The Content Settings check box is disabled if
TIP Compatibility is set to Video and Content in the Advanced tab.
6
Click the Video Settings tab. If the TIP Compatibility Mode was set to
Video and Content, the Send Content to Legacy Endpoints is disabled.
This setting cannot be changed.
7
Set the Telepresence Mode to Auto.
8
Assign the New Profile to the Meeting Room. For more information see
the RMX Administrator’s Guide, “Creating a New Meeting Room”.
Polycom, Inc.
Direct Registration of Polycom Telepresence Systems with the Cisco Unified Communications Manager
Task 4: Configure an Ad Hoc Entry Queue on the RMX (if DMA
system is not used)
If your deployment does not include a DMA system, you must configure an
Ad Hoc Entry Queue for the RMX system. Be sure to use a conference profile
that is TIP enabled.
1
Create or select the Entry Queue as described in the RMX Administrator’s
Guide, “Entry Queues”.
2
In the New Entry Queue or Entry Queue Properties dialog box, ensure
that Ad Hoc is selected.
3
Ensure that the Entry Queue is designated as the Transit Entry Queue as
described in the RMX Administrator’s Guide, “Setting a Transit Entry
Queue”.
Task 5: Configure a Meeting Room on the RMX
For more information see the RMX Administrator’s Guide, “Creating a New
Meeting Room”.
Task 6: Configure Participant Properties for dial out calls
You need to configure the Participant Properties to ensure that defined
participants inherit their TIP settings from the Profile assigned to the Meeting
Room.
1
Define the New Participant’s General settings. For more information see
the RMX Administrator’s Guide, “Adding a Participant to the Address Book”.
2
Click the Advanced tab.
3
Ensure that:
— Video Bit Rate is set to Automatic or at least equal to or greater than
the value specified by the MIN_TIP_COMPATIBILITY_LINE_RATE
System Flag.
— Resolution is set to Auto or at least HD 720.
— Video Protocol is set to Auto or at least H.264.
Task 7: Configure the RMX system for your H.323 gatekeeper
If your RMX system also supports H.323 calls, you can to configure the RMX
system’s H.323 Service to register with a gatekeeper.
For more information see the RMX Administrator’s Guide.
Polycom, Inc.
49
Polycom Unified Communications for Cisco Unified Communications Manager Environments
Operations During Ongoing Conferences
Moving participants between TIP enabled meetings and non TIP enabled
meetings is not possible.
Displaying Participants Properties:
1
In the Participant List pane double-click the participant entry.
The Participant Properties - General dialog box opens.
2
Click the SDP tab. The following are indicated in the Remote
Capabilities, Remote Communication Mode and Local Communication
Mode panes:
— AAC_LD
— Audio Protocol
— Main Profile
— Video protocol
50
Polycom, Inc.
4
Using a Polycom DMA System in a
Cisco Environment
You can configure the Polycom DMA system as a SIP peer and registrar for
your environment.
When you incorporate a Polycom DMA system within your Cisco
environment, you can do the following:
•
Use the Polycom DMA system to manage conferences on your Polycom
RMX systems.
•
Route outgoing calls from the DMA system to the Cisco Unified
Communications Manager.
•
Route incoming calls from your Cisco Unified Communications Manager
to endpoints and systems registered to the DMA system.
See the Polycom DMA 7000 System Operations Guide for more information about
using the Polycom DMA system.
This chapter includes the following sections:
Polycom, Inc.
•
“Supported Products” on page 52
•
“Architecture Diagram” on page 53
•
“Task Overview” on page 55
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Polycom Unified Communications for Cisco Unified Communications Manager Environments
Supported Products
Polycom has tested its most recent product versions with the following Cisco
products.
Table 4-1
Matrix for supported current Polycom products with Cisco components.
Cisco
Version(s)
Cisco Unified Communications Manager
8.5
Cisco Unified Videoconferencing 5230
7.x
Cisco TelePresence Multipoint Switch
1.7.2
Cisco IP Communicator
7.x
Cisco Unified Personal Communicator
8.0
Cisco Unified Video Advantage
2.2(x)
Cisco Unified IP Phones: 7960, 7961, 7962, 7965,
7975, 7985, 9971
Polycom
Version(s)
Polycom HDX system(all models)
v3.0.4
Polycom RMX 1500/2000/4000 systems
v7.6
MPMx card required for TIP support.
Polycom CMA system
v6.0
Polycom DMA system
v4.0
Spectralink wireless phones 8020/8030
KIRK Wireless Server 300/6000/2500/8000
Polycom RSS system
52
v6.4
Polycom, Inc.
Using a Polycom DMA System in a Cisco Environment
Architecture Diagram
Figure 4-1 shows the reference architecture for this deployment model.
Figure 4-1
Architecture when using the Polycom DMA system as a SIP peer.
Polycom VVX
1500 SIP
Phone
Cisco CTS
Cisco Telepresence
Multipoint Switch
SIP + Cisco SIP ext.
Polycom
HDX SIP
Cisco Unified
Communications Manager
SIP Trunk
Polycom DMA
Polycom RSS
SIP Trunk
Cisco MCU
Polycom RMX 2000 SIP
Cisco Unified
Communications Manager
SCCP Protocol
`
Cisco IP Communicator/UVA (SCCP)
Cisco Unified
Presence
`
SIP
Cisco
7985
Cisco Unified Personal Communicator (SIP)
Cisco IP
Phone
(SCCP or
SIP)
Polycom, Inc.
53
Polycom Unified Communications for Cisco Unified Communications Manager Environments
Content Sharing with Polycom Endpoints Registered to a DMA System
Table 4-2 lists content sharing scenarios when Polycom endpoints are
registered to a Polycom DMA system that has been configured as a SIP peer.
Polycom Endpoints Registered to a Polycom DMA System
The following considerations apply to content sharing when Polycom
endpoints are registered to a Polycom DMA system that has been configured
as a SIP peer.
Table 4-2 lists content sharing scenarios when Polycom endpoints are
registered to a Polycom DMA system that has been configured as a SIP peer.
.
Table 4-2
Content sharing when Polycom endpoints are registered to a Polycom DMA system that has been
configured as a SIP peer.
Call Types
People + Content Sharing (dual-stream
channels with one for video and one for
content)
Point to Point Calls
HDX/ITP system to HDX/ITP system
Yes
HDX/ITP system to Cisco CTS
Yes
Cisco CTS to HDX/ITP system
Yes
Multipoint calls on a Polycom RMX
54
HDX/ITP system to HDX/ITP system
Yes
HDX/ITP system to Cisco CTS
Yes
Cisco CTS to HDX/ITP system
Yes
Polycom, Inc.
Using a Polycom DMA System in a Cisco Environment
Task Overview
The tasks for configuring a SIP trunk connection between the Polycom DMA
system and the Cisco Unified Communications Manager include:
•
“Configuring a DMA SIP Trunk on Cisco Unified Communications
Manager” on page 55
•
“Configuring the DMA System for Cisco Unified Communications
Manager” on page 60
Configuring a DMA SIP Trunk on Cisco Unified Communications Manager
You need to configure Cisco Unified Communications Manager so that it route
calls to the DMA system.
For more information, see the Cisco documentation,
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products
_support_series_home.html.
Perform the following steps to create a SIP trunk to the DMA system and
establish the call routing infrastructure.
•
“Add a SIP Trunk on the Cisco Unified Communications Manager” on
page 55
•
“Configuring route groups, route lists and patterns” on page 56
Task 1: Add a SIP Trunk on the Cisco Unified Communications
Manager
When you configure a SIP Trunk for the DMA system, the Cisco Unified
Communications Manager can route calls to the DMA system, including any
endpoints registered to the DMA system or associated RMX systems.
To add a SIP trunk
Polycom, Inc.
1
Navigate to Device > Trunk.
2
Click Add New in the upper left.
3
For Trunk Type, select SIP Trunk.
4
For Device Protocol, the default is SIP and cannot be changed.
5
For Trunk Service Type, select None (Default).
6
Then click Next.
7
Enter a Device Name for this trunk, and a description.
8
Fill out most fields as appropriate for your system and location.
9
For Call Classification, select OnNet.
55
Polycom Unified Communications for Cisco Unified Communications Manager Environments
10 In the SIP Information section, use the IP address for the DMA SIP
signalling domain for the Destination Address.
11 Click Save.
12 Click Apply Config to apply your changes.
Task 2: Configuring route groups, route lists and patterns
In this task, you create everything the Cisco Unified Communications
Manager needs to route calls to the DMA system, as well as receive them.
Video calls are an automatic negotiation as part of the call setup.
•
A route group in Cisco Unified Communications Manager is a collection of
gateways and trunks.
•
A route list is a collection of route groups that Cisco Unified
Communications Manager can route calls through.
•
The route pattern defines what specific dial pattern or patterns may be sent
to a route list.
To configure Route groups, Route lists and Patterns:
56
1
Navigate to Call Routing > Route/Hunt > Route Group.
2
Click Add New.
3
Enter a name for the Route Group.
4
In the Find Devices to Add to Route Group section, select the trunk you
created and click Add to Route Group.
Polycom, Inc.
Using a Polycom DMA System in a Cisco Environment
a
Polycom, Inc.
Click Add to Route Group.
5
Once the trunk appears in the Route Group Members list, click Save.
6
Navigate to Route Plan > Route/Hunt > Route List.
7
Click Add.
8
Type a Route List Name and description.
9
Assign the route list to an appropriate Cisco Unified Communications
Manager Group for your Cisco Unified Communications Manager
cluster.
57
Polycom Unified Communications for Cisco Unified Communications Manager Environments
10 Click Save.
11 Once the route list has been created, click the Add Route Group button.
In the Route List Member Information section, use the Route Group
drop-down list to select the route group you created.
12 Click Save.
13 After the route group has been inserted, click Reset, to make the route list
become active.
14 Next go to Route Plan > Route/Hunt > Route Pattern.
15 Click Add New.
16 Add a route pattern representing a single E.164 extension or range of
extensions available on the H.323/CMA network.
58
a
In the Route Pattern field, enter a name for the pattern. This example
uses 3XXX.
b
Select the Route List you created.
c
Fill in all other pertinent information for your network, such as
partition.
d
In the Call Classification field, select OnNet.
Polycom, Inc.
Using a Polycom DMA System in a Cisco Environment
e
Note
Once complete, click Save.
If a route pattern is pointed directly at a trunk, any subsequent route patterns that
get added will reset and drop ALL calls on the trunk. The use of route groups and
route lists allows calls to stay active while adding route patterns.
Once you complete the above steps, any Cisco endpoint attached to your Cisco
Unified Communications Manager should be able to call any DMA system
registered extension.
Polycom, Inc.
59
Polycom Unified Communications for Cisco Unified Communications Manager Environments
Configuring the DMA System for Cisco Unified Communications Manager
On the DMA system, you need to configure an external SIP peer for the Cisco
Unified Communications Manager. This allows the DMA system to route SIP
calls to devices registered to the Cisco Unified Communications Manager.
Perform the following tasks:
•
“Configure a SIP Peer for the Cisco Unified Communications Manager”
on page 60
•
“Set up a Dial Rule for the Cisco Unified Communications Manager” on
page 61
•
“Create a TIP-Enabled Conference Template” on page 62
Task 1: Configure a SIP Peer for the Cisco Unified Communications
Manager
To configure the DMA System as a SIP Peer for Cisco Unified Communications
Manager calls
1
Log into the DMA System.
2
Navigate to Network > External SIP Peer.
3
In the Actions menu, click Add.
4
Type a name and description for the SIP Peer.
5
Ensure that the Enabled check box is marked.
6
In the Address field, type the IP address of the Cisco Unified
Communications Manager.
7
In the Port field, enter the SIP port to use. The default port is 5060.
8
Optionally, in the Prefix Range field, enter the prefix associated with the
Cisco Unified Communications Manager.
Associating a prefix with your Cisco Unified Communications Manager
depends on how you have set up dial plans and rules within your DMA
system. See the Polycom DMA System Operations Guide for detailed
information.
9
60
In the Type drop-down list, select Other.
Polycom, Inc.
Using a Polycom DMA System in a Cisco Environment
10 In the Transport Type drop-down list, select either TCP or UDP.
11 Ensure the Register Externally check box is unmarked.
Some external SIP peers (Acme SBC, for example) require peer proxies to
register with them. The Microsoft Lync Server does not.
12 Click OK.
Task 2: Set up a Dial Rule for the Cisco Unified Communications
Manager
As a best practice, the dial rule you use for the Cisco Unified Communications
Manager should be last in your logical list of dial rules.
Please see the DMA system documentation for detailed information about
using dial rules.
To set up a dial rule for Cisco Unified Communications Manager calls
Polycom, Inc.
1
Select Admin > Call Server > Dial Rules.
2
Click Add.
3
In the Add Dial Rule dialog box, enter a description for your dial rule.
4
In the Action drop-down menu, select Resolve to external SIP peer.
5
In the Available SIP Peers area, select the SIP peer you created for Cisco
Unified Communications Manager and move it to the Selected Peers area
using the arrow.
61
Polycom Unified Communications for Cisco Unified Communications Manager Environments
Figure 4-2
Add a dial rule that resolves to the external SIP peer you created for
Cisco Unified Communications Manager.
6
Ensure you mark the Enabled check box.
7
Click OK.
Task 3: Create a TIP-Enabled Conference Template
If you are using the Polycom DMA system to route or host telepresence
conferences, you need to create a Conference Profile that is TIP-enabled and
supports a minimum of 1024 kbps.
To create a TIP-enabled conference profile
1
Log onto your DMA system.
2
Select Admin > Conference Manager > Conference Templates.
3
Click Add.
4
On the Common Settings tab, enter a name and description for your
template.
5
In the Add Conference Template dialog, click RMX General Settings to
view this tab.
a
62
In the Line rate field, select a line rate of 1024 kbps or higher.
Polycom, Inc.
Using a Polycom DMA System in a Cisco Environment
b
6
Polycom, Inc.
In the TIP compatibility field, select Video Only or Video and
Content, depending on what you want to support.
Click OK.
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Polycom Unified Communications for Cisco Unified Communications Manager Environments
64
Polycom, Inc.
5
Neighbored Cisco IOS and Polycom
CMA Gatekeepers
Consider neighboring gatekeepers if you are integrating an existing Cisco
environment with an existing Polycom network. Neighbored gatekeepers
make it easier to create a common dial plan. With neighbored gatekeepers, you
can do number translation and maintain your existing environments.
In this scenario, Polycom devices use the Polycom CMA system as their
gatekeeper. The Polycom CMA system will neighbor to the Cisco IOS
gatekeeper and allow dialing between Cisco Unified Communications
Manager and the CMA H.323 domain.
In order to have a common dial-plan for Cisco Unified Communications
Manager and an H.323 network, you need to configure your gatekeeper
topology. The gatekeepers can be thought of as the “phone books“ for the
H.323 network. Any attempt to dial from any device (Cisco Unified
Communications Manager or H.323) to an H.323 based platform will first
consult with the gatekeepers on the network to establish proper addressing,
bandwidth use and call admission control before attempting the actual call.
Improper gatekeeper configuration (as well as improper network QoS) can
lead to poor video quality, and poor audio quality for already established
Cisco Unified Communications Manager IP Phone calls, or the inability to
complete calls.
Polycom, Inc.
65
Polycom Unified Communications for Cisco Unified Communications Manager Environments
Deployment Model Advantages
Neighbored gatekeepers make it easier to create a common dial plan. With
neighbored gatekeepers, you can do number translation and maintain your
existing environments.
Within this deployment model, you can also directly register Polycom SIP
devices directly to Cisco Unified Communications Manager, see “Direct
Registration of Polycom Systems with the Cisco Unified Communications
Manager” on page 7.
End User Advantages
For endpoint users, this solution makes it simple to:
•
Experience a common dial plan between video devices across the
enterprise. This allows users to dial video numbers as they would any
phone in the system.
•
Experience a common directory when the CMA system is integrated with
Active Directory. Users can dial by the names they already know from
their corporate directory.
System Administrator Advantages
For system administrators, this solution makes it easier to:
66
•
Provide logistical support for large scale deployment of Polycom HDX
systems in a Cisco Unified Communications Manager environment.
•
Simplify bandwidth management and call admission control (CAC).
•
Use Polycom's SIP expertise to integrate Cisco Unified Communication
Manager SIP clients with a Polycom video network and endpoints in a
way that requires a minimum of network administration and
maintenance.
Polycom, Inc.
Neighbored Cisco IOS and Polycom CMA Gatekeepers
Supported Products
This section lists the supported products for this deployment model.
Polycom has tested its most recent product versions with the following Cisco
products.
Table 5-1
Matrix for supported current Polycom products with Cisco components.
Cisco
Version(s)
Cisco Unified Communications Manager
8.0, 8.5
Cisco Unified Videoconferencing 5230
7.x
Cisco Unified Presence
8.0, 8.5
Unified Contact Center Express
8.0
Cisco IP Communicator
7.x
Cisco Unified Personal Communicator
8.x
Cisco Unified Video Advantage
2.2(x)
Cisco Unified IP Phones: 7960, 7961, 7962, 7965, 7975, 7985,
9971
Polycom
Version(s)
Polycom HDX system (all models)
v3.0.4
Polycom RMX system 1500/2000/4000
v7.6
MPM+ card
required for TIP
support.
Polycom CMA system
v6.0
Polycom DMA system
v4.0
Spectralink wireless phones 8020/8030
KIRK Wireless Server 300/6000/2500/8000
Polycom, Inc.
Polycom RSS system
v6.4
Polycom VBP-E
v9.1.5.3
67
Polycom Unified Communications for Cisco Unified Communications Manager Environments
Design Considerations
68
•
You must use an IOS gatekeeper when a Cisco Unified Videoconferencing
MCU is present in the environment.
•
Gatekeeper load-balancing including the Cisco Gatekeeper Update
protocol is beyond the scope of this document. Additionally, complex
gatekeeper network design should also be reviewed if deploying into a
large enterprise network. For more information, please consult
http://www.cisco.com.
Polycom, Inc.
Neighbored Cisco IOS and Polycom CMA Gatekeepers
Architecture Diagram
Figure 5-1 shows a reference architecture for this deployment model.
Figure 5-1
Polycom – Cisco
Neighbored Gatekeeper
Reference architecture for neighboring gatekeepers.
Cisco IP Communicator/UVA (SCCP)
Or
Cisco Unified Personal Communicator
Via VPN
Cisco CTS
Polycom
HDX4000
H.323
Remote
`
Cisco Telepresence
Multipoint Switch
Polycom RSS
Polycom H.323 DMA
SIP + Cisco SIP ext.
Firewall
Cisco Unified
Communications Manager
Polycom CMA
Polycom VVX
1500 D H.323
Phone
Cisco IOS Gatekeeper
SIP Trunk
H.323 Trunk
Cisco MCU
V
Polycom
HDX4000
H.323
Cisco Unified
Communications Manager
Polycom RMX 2000 H.323
Switched Ethernet Network
`
Cisco Unified Personal Communicator (SIP)
Cisco Unified
Presence
`
Cisco IP Communicator/UVA (SCCP)
Polycom
SIP HDX
Cisco IP
Phone
(SCCP or
SIP)
Polycom VVX
1500 C SIP
Phone
Cisco
7985
SCCP Protocol
H.225/RAS
SIP
Task Overview
Use the following steps to configure neighbored gatekeepers:
Polycom, Inc.
•
“Configure the Cisco IOS Gatekeeper for use with a CMA System” on
page 70
•
“Configuring CMA for use with Cisco IOS Gatekeeper” on page 75
•
“Configuring Cisco Unified Communications Manager for H.323” on
page 80
69
Polycom Unified Communications for Cisco Unified Communications Manager Environments
Configure the Cisco IOS Gatekeeper for use with a CMA System
You need to configure the Cisco IOS gatekeeper for two separate zones.
Designate one zone for your Cisco Unified Communications Manager cluster
and another remote zone that defines how to reach the Polycom CMA.
You also need to configure basic bandwidth settings, including overall session
limits.
Figure 5-2 provides a sample configuration with inline comments that
describe each set of IOS commands:
Figure 5-2
70
Sample Cisco IOS Gatekeeper configuration with comments.
Polycom, Inc.
Neighbored Cisco IOS and Polycom CMA Gatekeepers
!
! - One network interface (Ethernet or Loopback) must be designated as the source interface.
! - This ensures that all H.323 gatekeeper traffic originates from the same address
! - for each call.
!
interface FastEthernet0/1
ip address 10.232.253.253 255.255.255.0
h323-gateway voip interface
h323-gateway voip bind srcaddr 10.232.253.253
!
!
! - The command "gatekeeper" puts the router into GK configuration mode
!
gatekeeper
!
! - The first local zone created must contain the IP address of the network interface on the
! - IOS device to which H.323 has been bound. This establishes the address of the gatekeeper.
! - The zone name and domain name are requirements for each zone to help the GK manage
! - endpoint registrations properly. The "enabled-intrazone" is required to allows devices in
! - each zone to call each other. The remote zone must use the IP Address of the CMA as
! - that is the point to which all Polycom devices attach.
!
zone local cucm company.com enable-intrazone
zone remote video company.com 192.168.51.1 1719
!
! - Zone prefixes are required to properly route calls into CUCM as CUCM does not register
! - E.164 prefixes or extensions. Therefore, by adding a zone prefix, we are telling the GK that
! - any Call Admission Request (ARQ) looking for an extension starting with 1,and is x digits
! - long, gets routed to the CUCM zone, and eventually the CUCM itself. A "*" represents a
! - multiple digit wildcard match (i.e. 123456). The use of the "*" is required
! - as the IOS GK uses this to route all cucm zone calls to the registered CUCM cluster.
!
zone prefix cucm 1*
zone prefix video 2*
!
! - The remote and zone session bandwidth should be be set (even in small environments)
! - to prevent potential overloading of the CUCM H.323 interface or other network segments.
!
bandwidth remote 5000
bandwidth session zone cucm 5000
!
!
Polycom, Inc.
71
Polycom Unified Communications for Cisco Unified Communications Manager Environments
Figure 5-3
(Cont.) Sample Cisco IOS Gatekeeper configuration with comments.
! - The GW-type-prefix command allows routing into the CallManager
! - zone. This is a required statement.
!
Gw-type-prefix 1#* default-technology
!
! - turn off proxy so calls can go directly to destinations, by default
! - the proxy of calls to mcu and gateway type devices is off.
!
no use-proxy cucm default inbound-to terminal
no use-proxy cucm default outbound-from terminal
!
! - The "no shutdown" is required to turn the gatekeeper on.
!
no shutdown
!
Basic Cisco IOS Gatekeeper Monitoring
The Cisco IOS gatekeeper has several commands that help you verify that it is
running properly, and has devices registered. For more information about
managing your Cisco IOS gatekeeper, see your Cisco documentation.
•
show gatekeeper status, see Figure 5-4
•
show gatekeeper endpoints, see Figure 5-5
•
show gatekeeper zone status, see Figure 5-6
•
show gatekeeper zone prefix, see Figure 5-7
Figure 5-4
The show gatekeeper status command for Cisco IOS gatekeeper.
! - This command shows the operational state of all the gatekeeper components on this router,
! - including remote bandwidth.
router#sh gatekeeper status
Gatekeeper State: UP
Load Balancing:
DISABLED
Flow Control:
DISABLED
License Status:
AVAILABLE
Zone Name:
cucm
Accounting:
DISABLED
Endpoint Throttling:
DISABLED
Security:
DISABLED
Maximum Remote Bandwidth:
5000 kbps
Current Remote Bandwidth:
0 kbps
Current Remote Bandwidth (w/ Alt GKs): 0 kbps
Hunt Scheme: Random
72
Polycom, Inc.
Neighbored Cisco IOS and Polycom CMA Gatekeepers
Figure 5-5
The show gatekeeper endpoints command for the IOS gatekeeper.
! - This command shows what devices are registered to the gatekeeper, their H.323 IDs
! - (if available) and their E.164 IDs as well.
router#sh gatekeeper endpoints
GATEKEEPER ENDPOINT REGISTRATION
================================
CallSignalAddr Port RASSignalAddr
Port Zone Name
--------------- ----- --------------- ----- --------10.232.253.239 53260 10.232.253.239 33234 cucm
H323-ID: Local-IOS-GK_1
Voice Capacity Max.= Avail.= Current.= 0
Total number of active registrations = 1
Figure 5-6
Type
Flags
-------VOIP-GW
The show gatekeeper zone status command for the IOS gatekeeper.
! - This command lists each zone, the zones status, and all the configured aspects of the zone,
! - including subnets and bandwidth.
router#sh gatekeeper zone status
GATEKEEPER ZONES
================
GK name
Domain Name
RAS Address
---------------------------
PORT FLAGS
----- -----
cucm
pwnhome.com
10.232.253.253 1719 LS
BANDWIDTH INFORMATION (kbps) :
Maximum total bandwidth : unlimited
Current total bandwidth : 0.0
Maximum interzone bandwidth : unlimited
Current interzone bandwidth : 0.0
Maximum session bandwidth : unlimited
SUBNET ATTRIBUTES :
All Other Subnets : (Enabled)
PROXY USAGE CONFIGURATION :
Inbound Calls from all other zones :
to terminals in local zone cucm : do not use proxy
to gateways in local zone cucm : do not use proxy
to MCUs in local zone cucm : do not use proxy
Outbound Calls to all other zones :
from terminals in local zone cucm : do not use proxy
from gateways in local zone cucm : do not use proxy
from MCUs in local zone cucm : do not use proxy
video
Polycom, Inc.
pwnhome.com
10.232.253.251
1719
RS
73
Polycom Unified Communications for Cisco Unified Communications Manager Environments
Figure 5-7
The show gatekeeper zone prefix command for the IOS gatekeeper.
! - This command lists all the known routing prefixes for all the zones.
router#sh gatekeeper zone prefix
ZONE PREFIX TABLE
=================
GK-NAME
E164-PREFIX
----------------cucm
1*
video
2*
"show gatekeeper calls" - shows any active calls in the system including some call statistics.
"show gatekeeper gw-type-prefix" - shows systems for call routing (in this case CUCM)
router#show gatekeeper gw-type-prefix
GATEWAY TYPE PREFIX TABLE
=========================
Prefix: 1#*
(Default gateway-technology)
Zone cucm master gateway list:
10.232.253.239:53260 Local-IOS-GK_1
74
Polycom, Inc.
Neighbored Cisco IOS and Polycom CMA Gatekeepers
Configuring CMA for use with Cisco IOS Gatekeeper
You need to configure your Polycom CMA system for use with Cisco Unified
Communications Manager. Once completed, calls will work bi-directionally.
The steps listed here may be repeated as many times as is necessary to
complete your particular dial plan.
Task 1: Add a new site (if applicable)
You need to add a new site that represents the Cisco Unified Communications
Manager if the Cisco Unified Communications Manager IP addresses are not
already part of an existing site.
Sites are a group of devices that usually represent a remote location or central
hub. A site contains one or more network subnets, so a device’s IP address
identifies the site to which it belongs.
Note
The addition of a new site, subnet, and site-link is only necessary if the IOS
gatekeeper and Cisco Unified Communications System are not in the same subnet
as the CMA platform. Subnets may be added to the existing default site.
To add a new site:
Polycom, Inc.
1
Log onto the Polycom CMA system.
2
Navigate to Admin > Dial Plan and Sites > Sites.
3
Click Sites on the left navigation bar.
75
Polycom Unified Communications for Cisco Unified Communications Manager Environments
4
Enter a site name that represents the Cisco Unified Communications
Manager environment, description and the number of digits for the Cisco
Unified Communications Manager dial plan (in this example it is four).
5
Click Site Subnet, then enter the IP address and subnet mask that
represent the Cisco IOS Gatekeeper, and the Cisco Unified
Communications Manager servers (unless the IP addresses of those
devices exist in an already defined site) then click Add - once per IP
Address/Subnet mask pair.
6
When complete, click OK.
Task 2: Add a site link
A site link is network connection between two sites or between a site and an
MPLS network cloud. Site links tell the Polycom CMA system which sites and
subnets can communicate with each other.
To add a site link:
76
1
Click Site-Links on the left navigation bar then click Add.
2
In the Add Site dialog,
a
Give the site-link an appropriate name and description
b
Select the site you created for the From Site
c
Select the default region for the To Site select the default region.
d
The Link Type should be direct.
Polycom, Inc.
Neighbored Cisco IOS and Polycom CMA Gatekeepers
e
Set the bandwidth values as appropriate for your network.
f
Click Save when finished.
You will need to perform this step for each site defined in your Polycom
CMA system.
Task 3: Define a Neighboring Gatekeeper
You need to define the Cisco IOS gatekeeper as a neighbored gatekeeper for
the Polycom CMA system.
Neighboring gatekeepers are gatekeepers that manage other H.323 regions
within an enterprise. When a call originates within one gatekeeper region but
that region’s gatekeeper is unable to resolve the dialed address, it is forwarded
to the neighbored gatekeepers for resolution.
To define a neighboring gatekeeper:
1
Polycom, Inc.
Navigate to Admin > Gatekeeper Settings > Neighboring Gatekeepers.
77
Polycom Unified Communications for Cisco Unified Communications Manager Environments
2
3
Click Add.
a
Enter a name and description for the gatekeeper.
b
The Gatekeeper IP Address to be entered should be the IP Address of
the Cisco IOS gatekeeper created in “Configure the Cisco IOS
Gatekeeper for use with a CMA System” on page 70.
c
Port should be 1719.
d
For the identifier enter a short, meaningful name.
Click Save.
Task 4: Add a Dial Rule
Within the Polycom CMA system, you need to configure dial rules that will
route calls with designated prefixes to designated neighboring gatekeepers,
such as the Cisco IOS gatekeeper.
To add a dial rule:
1
78
Navigate to Admin > Dial Plan and Sites > Dial Rules.
Polycom, Inc.
Neighbored Cisco IOS and Polycom CMA Gatekeepers
Polycom, Inc.
2
Click Add to add a dial rule. Enter a name and description for the dial
rule. Check the Enabled box. Set the pattern type to Prefix or Prefix
Range and select the site you created in “Add a site link” on page 76. All
will also work.
3
Click Routing Action to view the Routing Action panel.
a
In the IP Address Pattern Data field, type the prefix for call routing (if
Prefix Range was selected in the prior step).
b
In the Start Value and End Value fields, enter the prefix range.
c
Set the Action field to Route to a trusted neighbor.
79
Polycom Unified Communications for Cisco Unified Communications Manager Environments
4
5
Click Trusted Neighbors on the left side of the screen.
a
Select the gatekeeper you created in “Define a Neighboring
Gatekeeper” on page 77.
b
Click the > to move it to the Selected Neighbors pane.
Click OK.
This completes the setup of the Polycom CMA system.
Note
When you add devices to the Polycom CMA system, it can take up to five minutes
for added devices to function and work with call routing between neighboring
gatekeepers.
Configuring Cisco Unified Communications Manager for H.323
You need to configure Cisco Unified Communications Manager so that it can
send and receive calls from the H.323 network.
You need to define a gatekeeper, create an H.323 trunk and establish the call
routing infrastructure.
Note
This section assumes you are familiar with several critical Cisco Unified
Communications Manager concepts such as Calling Search Space, Location, and
Device pool. Be sure that in your environment, you know the proper settings for
these fields as they will determine how your devices (in particular the UVA devices)
connect to the H.323 network.
For more information, see the Cisco documentation,
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products
_support_series_home.html.
80
Polycom, Inc.
Neighbored Cisco IOS and Polycom CMA Gatekeepers
Task 1: Define a gatekeeper
You need to define a gatekeeper for Cisco Unified Communications Manager
in order to integrate with H.323 endpoints.
These steps assume you are using Cisco Unified Communications Manager 6.
Other versions of Cisco Unified Communications Manager require roughly
the same steps.
To define a gatekeeper:
Polycom, Inc.
1
Navigate to Device > Gatekeeper.
2
Click Add New.
3
Enter the IP Address of the gatekeeper that this Cisco Unified
Communications Manager needs to use and its description then click
Save.
4
Once entered, click Reset Gatekeeper, then Reset.
81
Polycom Unified Communications for Cisco Unified Communications Manager Environments
Task 2: Create a trunk
You need to add an H.225 trunk.
To add a trunk:
1
Navigate to Device > Trunk.
2
Click Add New in the upper left.
3
Select H.225 Trunk (Gatekeeper Controlled). Then click Next.
4
Enter a Device Name for this trunk, and a description.
Fill out all other fields as appropriate for your system and location.
Note
Do not check the Media Termination Point Required check box.
5
In the Gatekeeper Information area, select the gatekeeper created earlier.
6
Select Gateway for the Terminal Type.
7
Fill in the appropriate Technology Prefix (for example, 1#).
8
Fill in the appropriate Zone name.
Note
Zone names are case-sensitive.
9
Once all the fields are filled in correctly, click Save.
10 After saving, click Reset, then Reset to force the Cisco Unified
Communications Manager to register to the gatekeeper.
To verify that your Cisco Unified Communications Manager is registered to
the gatekeeper, check to see that your Cisco Unified Communications
Manager is an active endpoint on the gatekeeper. See “Basic Cisco IOS
Gatekeeper Monitoring” on page 72 for more information.
Task 3: Configuring Route groups, Route lists and Route Patterns
In this task, you create everything the Cisco Unified Communications
Manager needs to route calls to the H.323 network, as well as receive them.
Video calls are an automatic negotiation as part of the call setup.
82
•
A route group in Cisco Unified Communications Manager is a collection of
gateways and trunks.
•
A route list is a collection of route groups that Cisco Unified
Communications Manager can route calls through.
•
The route pattern defines what specific dial pattern or patterns may be sent
to a route list.
Polycom, Inc.
Neighbored Cisco IOS and Polycom CMA Gatekeepers
To configure Route Groups, Route lists and Patterns:
1
Navigate to Call Routing> Route/Hunt > Route Group.
2
Click Add New.
3
Polycom, Inc.
a
Type in a name for the Route Group.
b
Select the trunk you created.
c
Click Add to Route Group.
Once the trunk appears in the Route Group Members list, click Save.
83
Polycom Unified Communications for Cisco Unified Communications Manager Environments
4
Navigate to Call Routing > Route/Hunt > Route List.
5
Click Add New.
6
84
a
Type a Name and description.
b
Assign the route list to an appropriate Cisco Unified
Communications Manager Group for your Cisco Unified
Communications Manager cluster.
Click Save.
Polycom, Inc.
Neighbored Cisco IOS and Polycom CMA Gatekeepers
7
Once the route list has been created, click the Add Route Group button.
In the Route List Member Information section, use the Route Group
drop-down list to select the route group you created.
8
Click Save.
9
After the route group has been inserted, click Reset, to make the route list
become active.
10 Next go to Call Routing > Route/Hunt > Route Pattern.
11 Click Add New.
12 Add a route pattern representing a single E.164 extension or range of
extensions available on the H.323/CMA network.
Polycom, Inc.
a
In the Route Pattern field, enter a name for the pattern. This example
uses 2XXX.
b
Select the Gateway/Route List you created.
c
Fill in all other pertinent information for your network, such as
partition.
85
Polycom Unified Communications for Cisco Unified Communications Manager Environments
d
Once complete, click Save.
13 Repeat this step for each prefix range in the H.323 network.
Note
If a route pattern is pointed directly at a trunk, any subsequent route patterns that
get added will reset and drop ALL calls on the trunk. The use of route groups and
route lists allows calls to stay active while adding route patterns.
Once you complete the above steps, any Cisco IP phone attached to your Cisco
Unified Communications Manager should be able to call any gatekeeper
registered extension.
86
Polycom, Inc.
6
Using a Polycom CMA System as a
Gatekeeper
You can use the Polycom CMA system as the only gatekeeper for the network.
When you register your components with Polycom CMA system, bandwidth
and call admission control is split between the CMA system and Cisco Unified
Communications Manager. Polycom CMA system fully manages your
Polycom components and you can take advantage of CMA provisioning with
dynamic management.
Within this deployment model, you can also directly register Polycom SIP
devices to the Cisco Unified Communications Manager, see “Direct
Registration of Polycom Systems with the Cisco Unified Communications
Manager” on page 7.
Deployment Model Advantages
Polycom, Inc.
•
Supports Polycom RSS systems and remote H.323 access with the Polycom
VBP.
•
Administrators can easily manage Polycom endpoints with provisioning
capabilities and dynamic management of endpoints.
87
Polycom Unified Communications for Cisco Unified Communications Manager Environments
Supported Products
This section lists the supported products for this deployment model.
Polycom has tested its most recent product versions with the following Cisco
products.
Table 6-1
Matrix for supported current Polycom products with Cisco components.
Cisco
Version(s)
Cisco Unified Communications Manager
8.0, 8.5
Cisco Unified Videoconferencing 5230
7.x
Cisco IP Communicator
7.x
Cisco Unified Personal Communicator
8.0, 8.5
Cisco Unified Video Advantage
2.2(x)
Cisco Unified IP Phones: 7960, 7961, 7962, 7965,
7975, 7985, 9971
Polycom
Version(s)
Polycom HDX system(all models)
v3.0.4
Polycom RMX system 1500/2000/4000
v7.6
MPMx card required for TIP support.
Polycom CMA system
v6.0
Polycom DMA system
v4.0
Spectralink wireless phones 8020/8030
KIRK Wireless Server 300/6000/2500/8000
88
Polycom RSS system
v7.0
Polycom VBP-E
v9.1.5.3
Polycom, Inc.
Using a Polycom CMA System as a Gatekeeper
Architecture Diagram
Figure 6-1 shows the reference architecture for this deployment model.
Figure 6-1
Polycom – Cisco
CMA Only
Cisco CTS
Architecture when using a Polycom CMA system as the only gatekeeper.
Cisco IP Communicator/UVA (SCCP)
Or
Cisco Unified Personal Communicator
Via VPN
Polycom
HDX4000
H.323
Remote
`
Cisco Telepresence
Multipoint Switch
Polycom RSS
Polycom H.323 DMA
SIP + Cisco SIP ext.
Firewall
Cisco Unified
Communications Manager
Polycom CMA
Polycom VVX
1500 D H.323
Phone
H.323 Trunk
SIP Trunk
Polycom
HDX4000
H.323
Cisco Unified
Communications Manager
Cisco MCU
Polycom RMX 2000 H.323
Switched Ethernet Network
`
Cisco Unified Personal Communicator (SIP)
Cisco Unified
Presence
`
Cisco IP Communicator/UVA (SCCP)
Polycom
SIP HDX
Polycom, Inc.
Cisco IP
Phone
(SCCP or
SIP)
Polycom VVX
1500 C SIP
Phone
Cisco
7985
SCCP Protocol
H.225/RAS
SIP
89
Polycom Unified Communications for Cisco Unified Communications Manager Environments
Task Overview
The tasks for configuring a standalone Polycom CMA gatekeeper include:
•
“Configuring Cisco Unified Communications Manager for H.323” on
page 90
•
“Configuring CMA for Cisco Unified Communications Manager” on
page 95
Configuring Cisco Unified Communications Manager for H.323
You need to configure Cisco Unified Communications Manager so that it can
send to and receive calls from the H.323 network.
You need to define a gatekeeper, create an H.323 trunk and establish the call
routing infrastructure.
Note
This section assumes you are familiar with several critical Cisco Unified
Communications Manager concepts such as Calling Search Space, Location, and
Device pool. Be sure that in your environment, you know the proper settings for
these fields as they will determine how your devices (in particular the UVA devices)
connect to the H.323 network.
For more information, see the Cisco documentation,
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products
_support_series_home.html.
Task 1: Define a gatekeeper
You need to define a gatekeeper for Cisco Unified Communications Manager
in order to integrate with H.323 endpoints.
These steps assume you are using Cisco Unified Communications Manager
8.x. Most versions of Cisco Unified Communications Manager require roughly
the same steps.
To define a gatekeeper:
1
Navigate to Device > Gatekeeper.
2
Click Add New.
3
Enter the IP Address of the gatekeeper that this Cisco Unified
Communications Manager needs to use and its description then click
Save.
4
Once entered, click Reset Gatekeeper, then Reset.
.
90
Polycom, Inc.
Using a Polycom CMA System as a Gatekeeper
Task 2: Create a trunk
You need to add an H.225 trunk.
To add a trunk:
1
Navigate to Device > Trunk.
2
Click Add New in the upper left.
3
Select H.225 Trunk (Gatekeeper Controlled). Then click Next.
4
Enter a Device Name for this trunk, and a description.
Fill out all other fields as appropriate for your system and location.
Note
Do not check the Media Termination Point Required check box.
5
In the Gatekeeper Information area, select the gatekeeper created earlier.
6
Select Gateway for the Terminal Type.
7
Fill in the appropriate Technology Prefix (for example, 1#).
8
Fill in the appropriate Zone name.
Note
Zone names are case-sensitive.
9
Once all the fields are filled in correctly, click Save.
10 After saving, click Reset, then Reset to force the Cisco Unified
Communications Manager to register to the gatekeeper.
To verify that your Cisco Unified Communications Manager is registered to
the gatekeeper, check to see that your Cisco Unified Communications
Manager is an active endpoint on the gatekeeper. See “Basic Cisco IOS
Gatekeeper Monitoring” on page 72 for more information.
Task 3: Configuring route groups, route lists and patterns
In this task, you create everything the Cisco Unified Communications
Manager needs to route calls to the H.323 network, as well as receive them.
Video calls are an automatic negotiation as part of the call setup.
Polycom, Inc.
•
A route group in Cisco Unified Communications Manager is a collection of
gateways and trunks.
•
A route list is a collection of route groups that Cisco Unified
Communications Manager can route calls through.
•
The route pattern defines what specific dial pattern or patterns may be sent
to a route list.
91
Polycom Unified Communications for Cisco Unified Communications Manager Environments
To configure route groups, route lists and patterns:
1
Navigate to Call Routing> Route/Hunt > Route Group.
2
Click Add New.
3
92
a
Type in a name for the Route Group.
b
Select the trunk you created.
c
Click Add to Route Group.
Once the trunk appears in the Route Group Members list, click Save.
Polycom, Inc.
Using a Polycom CMA System as a Gatekeeper
4
Navigate to Call Routing > Route/Hunt > Route List.
5
Click Add New.
6
Polycom, Inc.
a
Type a Name and description.
b
Assign the route list to an appropriate Cisco Unified
Communications Manager Group for your Cisco Unified
Communications Manager cluster.
Click Save.
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Polycom Unified Communications for Cisco Unified Communications Manager Environments
7
Once the route list has been created, click the Add Route Group button.
In the Route List Member Information section, use the Route Group
drop-down list to select the route group you created.
8
Click Save.
9
After the route group has been inserted, click Reset, to make the route list
become active.
10 Next go to Call Routing > Route/Hunt > Route Pattern.
11 Click Add New.
12 Add a route pattern representing a single E.164 extension or range of
extensions available on the H.323/CMA network.
94
a
In the Route Pattern field, enter a name for the pattern. This example
uses 2XXX.
b
Select the Gateway/Route List you created.
c
Fill in all other pertinent information for your network, such as
partition.
Polycom, Inc.
Using a Polycom CMA System as a Gatekeeper
d
Once complete, click Save.
13 Repeat this step for each prefix range in the H.323 network.
Note
If a route pattern is pointed directly at a trunk, any subsequent route patterns that
get added will reset and drop ALL calls on the trunk. The use of route groups and
route lists allows calls to stay active while adding route patterns.
Once you complete the above steps, any Cisco IP phone attached to your Cisco
Unified Communications Manager is able to call any gatekeeper registered
extension.
Configuring CMA for Cisco Unified Communications Manager
The Polycom CMA system must be configured with routing information
similar to that found in Cisco Unified Communications Manager. This allows
calls from the H.323 network to reach devices inside Cisco Unified
Communications Manager.
To configure CMA for Cisco Unified Communications Manager calls:
Polycom, Inc.
1
Log into the CMA system.
2
Navigate to Network Device > Monitor View.
3
Verify that your Cisco Unified Communications Manager is in the device
list. If it does not appear, reset the trunk in Cisco Unified
Communications Manager.
4
Navigate to Admin > Dial Plan and Sites > Dial Rules.
5
Click Add to add a dial rule.
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Polycom Unified Communications for Cisco Unified Communications Manager Environments
6
7
a
Type a name and description for the dial rule.
b
Check the Enabled box.
c
Set the Prefix Type to Prefix or Prefix Range.
Click Routing Action on the left side of the screen.
a
In the Start Value and End Value fields, enter the prefix range.
b
In the Action field, select Route to a GW Service.
Select Gateway Services on the left-hand side. For example, 1# and then
click the >.
Use the gateway prefix you defined in Cisco Unified Communications
Manager.
8
Click OK.
Repeat these steps for each prefix range that needs to be routed to Cisco
Unified Communications Manager.
Once these steps have been completed calls will successfully route between
Cisco Unified Communications Manager and the CMA system.
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Polycom, Inc.
7
Using a Standalone Cisco IOS
Gatekeeper
You can use the Cisco IOS Gatekeeper as the only gatekeeper for your
deployment if you do not need the management capabilities of the Polycom
CMA system.
In this deployment, the Cisco Unified Video Conferencing MCU is supported
along with Polycom H.323 devices.
Within this deployment model, you can also directly register Polycom SIP
devices directly to Cisco Unified Communications Manager, see “Direct
Registration of Polycom Systems with the Cisco Unified Communications
Manager” on page 7.
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Polycom Unified Communications for Cisco Unified Communications Manager Environments
Supported Products
This section lists the supported products for this deployment model.
Polycom has tested its most recent product versions with the following Cisco
products.
Table 7-1
Matrix for supported current Polycom products with Cisco components.
Cisco
Version(s)
Cisco Unified Communications Manager
8.0, 8.5
Cisco Unified Videoconferencing 5230
7.x
Cisco IOS Gatekeeper
15.x
Cisco TelePresence Server
2.2
Cisco TelePresence Video Communications Server
x6.1
Cisco IP Communicator
7.x
Cisco Unified Personal Communicator
8.0, 8.5
Cisco Unified Video Advantage
2.2(2)
Cisco Unified IP Phones: 7960, 7961, 7962, 7965, 7975, 7985, 9971
Polycom
Version(s)
Polycom HDX system (all models)
v3.0.4
Polycom RMX system 1500/2000/4000
v7.6
MPMx card
required for
TIP support.
Polycom CMA system
v6.0
Polycom DMA system
v4.0
Spectralink wireless phones 8020/8030
KIRK Wireless Server 300/6000/2500/8000
98
Polycom RSS system
v7.0
Polycom VBP-E
v9.1.5.3
Polycom, Inc.
Using a Standalone Cisco IOS Gatekeeper
Architecture Diagram
Figure 7-1 shows a reference architecture for this deployment.
Figure 7-1
Architecture when Using a Cisco IOS Gatekeeper only.
Polycom – Cisco
IOS Gatekeeper Only
Polycom H.323 DMA
Cisco IOS Gatekeeper
V
Cisco TelePresence
Server
Polycom VVX
1500 D H.323
Phone
Cisco TelePresence Video
Communications Server
H.323 Trunk
Cisco MCU
Cisco Unified
Communications Manager
Polycom
HDX4000
H.323
Polycom RMX 2000 H.323
`
Cisco Unified Personal Communicator (SIP)
Cisco Unified
Presence
`
Cisco IP Communicator/UVA (SCCP)
Polycom
SIP HDX
Cisco IP
Phone
(SCCP or
SIP)
Polycom VVX
1500 C SIP
Phone
Cisco
7985
SCCP Protocol
H.225/RAS
SIP
Design Considerations
Polycom, Inc.
•
Polycom DMA and Polycom RMX systems must be configured as
gateways when registering to the Cisco gatekeeper.
•
Polycom VSX and Polycom HDX system endpoints are configured as they
would be normally.
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Polycom Unified Communications for Cisco Unified Communications Manager Environments
Task Overview
In order to support this deployment model, you must complete the following
tasks:
•
“Configuring the Cisco IOS Gatekeeper” on page 100
•
“Configuring Cisco Unified Communications Manager for H.323” on
page 103
•
“Integrating Polycom H.323 Endpoints with an IOS Gatekeeper” on
page 108
Configuring the Cisco IOS Gatekeeper
When you use the Cisco IOS gatekeeper as a standalone gatekeeper, you need
to set up several zones as well as some gateway type prefixes to allow dialing
to the DMA and RMX systems.
Figure 7-2 shows a sample configuration. Adjust prefixes according to the
your dial plan.
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Polycom, Inc.
Using a Standalone Cisco IOS Gatekeeper
Figure 7-2
Example configuration for standalone IOS gatekeeper.
!
! - One network interface (Ethernet or Loopback) must be designated as the source interface.
! - This ensures that all H.323 gatekeeper traffic originates from the same address for each call.
!
interface FastEthernet0/1
ip address 10.232.253.253 255.255.255.0
h323-gateway voip interface
h323-gateway voip bind srcaddr 10.232.253.253
!
!
! - The command "gatekeeper" puts the router into GK configuration mode
!
gatekeeper
!
! - The first local zone created must contain the IP address of the network interface on the
! - IOS device to which H.323 has been bound. This establishes the address of the gatekeeper.
! - The zone name and domain name are requirements for each zone to help the GK manage
! - endpoint registrations properly. The "enabled-intrazone" is required to allows devices
! - in each zone to call each other. The zone use for Polycom devices must be listed
! - first as Polycom devices do not understand zone names.
!
zone local video company.com enable-intrazone
zone local cucm
company.com
!
! - Zone prefixes are required to properly route calls into CUCM as CUCM does not register
! - E.164 prefixes or extensions.Therefore, by adding a zone prefix, we are telling the GK that
! - any Call Admission Request (ARQ) looking for an extension starting with 1, and is x digits
! - long, gets routed to the CUCM zone, and eventually the CUCM itself. A "*" represents a
! - multiple digit wildcard match (i.e. 123456). The use of the "*" is required as the IOS GK
! - uses this to route all cucm zone calls to the registered CUCM cluster.
!
zone prefix cucm 1*
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Polycom Unified Communications for Cisco Unified Communications Manager Environments
!
! - It is recommended to set the remote and zone session bandwidth (even in small environments)
! - to prevent potential overloading of the CUCM H.323 interface or other network segments.
!
!
!
bandwidth remote 5000
bandwidth session zone cucm 5000
!
! - The GW-type-prefix command allows routing into the CallManager zone.
! - This is a required statement. A gw-type-prefix statement is required for every DMA and RMX
! - registering to the IOS GK. The prefix MUST match the dialing prefixes in the DMA or RMX
! - In the example shown below, the DMA uses a prefix of 53 and the RMX uses a prefix of 196.
!
Gw-type-prefix 1#* default-technology
Gw-type-prefix 53*
Gw-type-prefix 196*
!
!
! - turn off proxy so calls can go directly to destinations, by default
! - the proxy of calls to mcu and gateway type devices is off
!
no use-proxy cucm default inbound-to terminal
no use-proxy cucm default outbound-from terminal
no use-proxy video default inbound-to terminal
no use-proxy video default outbound-from terminal
!
! - the RRQ statement below allows the RMX and DMA to properly register
!
rrq dynamic-prefixes-accept
!
! - The "no shutdown" is required to turn the gatekeeper on.
no shutdown
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Using a Standalone Cisco IOS Gatekeeper
Configuring Cisco Unified Communications Manager for H.323
You need to configure Cisco Unified Communications Manager so that it can
send to and receive calls from the H.323 network.
You need to define a gatekeeper, create an H.323 trunk and establish the call
routing infrastructure.
Note
This section assumes you are familiar with several critical Cisco Unified
Communications Manager concepts such as Calling Search Space, Location, and
Device pool. Be sure that in your environment, you know the proper settings for
these fields as they will determine how your devices (in particular the UVA devices)
connect to the H.323 network.
For more information, see the Cisco documentation,
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products
_support_series_home.html.
Task 1: Define a gatekeeper
You need to define a gatekeeper for Cisco Unified Communications Manager
in order to integrate with H.323 endpoints.
These steps assume you are using Cisco Unified Communications Manager
8.x. Most versions of Cisco Unified Communications Manager require roughly
the same steps.
To define a gatekeeper:
Polycom, Inc.
1
Navigate to Device > Gatekeeper.
2
Click Add New.
3
Enter the IP Address of the gatekeeper that this Cisco Unified
Communications Manager needs to use and its description then click
Save.
4
Once entered, click Reset Gatekeeper, then Reset.
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Polycom Unified Communications for Cisco Unified Communications Manager Environments
Task 2: Create a trunk
You need to add an H.225 trunk.
To add a trunk:
1
Navigate to Device > Trunk.
2
Click Add in the upper left.
3
Select H.225 Trunk (Gatekeeper Controlled). Then click Next.
4
Enter a Device Name for this trunk, and a description.
Fill out all other fields as appropriate for your system and location.
Note
Do not check the Media Termination Point Required check box.
5
At the bottom of the page, select the gatekeeper created in step 3.
6
Fill in the appropriate Zone name.
7
Add Select Gateway for the terminal type.
8
Once all the fields are filled in correctly, click Save.
Note
Zone names are case-sensitive.
9
Click Reset, then Reset to force the Cisco Unified Communications
Manager to register to the gatekeeper.
To verify that your Cisco Unified Communications Manager is registered to
the gatekeeper, check to see that your Cisco Unified Communications
Manager is an active endpoint on the gatekeeper, see “Basic Cisco IOS
Gatekeeper Monitoring” on page 72 for more information.
Task 3: Configuring route groups, route lists and patterns
In this task, you create everything the Cisco Unified Communications
Manager needs to route calls out to the H.323 network, as well as receive them.
Video calls are an automatic negotiation as part of the call-setup.
104
•
A route group in Cisco Unified Communications Manager is a collection of
gateways servicing a common system, such as ISDN or H.323.
•
A route list is a collection of route groups that Cisco Unified
Communications Manager can route calls through.
•
The route pattern defines what specific dial pattern or patterns may be
routed with a route list.
Polycom, Inc.
Using a Standalone Cisco IOS Gatekeeper
To configure route groups, route lists and patterns:
1
Navigate to Call Routing> Route/Hunt > Route Group.
2
Click Add New.
3
Polycom, Inc.
a
Type in a name for the Route Group.
b
Select the trunk you created.
c
Click Add to Route Group.
Once the trunk appears in the Route Group Members list, click Save.
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Polycom Unified Communications for Cisco Unified Communications Manager Environments
4
Navigate to Call Routing > Route/Hunt > Route List.
5
Click Add New.
6
106
a
Type a Name and description.
b
Assign the route list to an appropriate Cisco Unified
Communications Manager Group for your Cisco Unified
Communications Manager cluster.
Click Save.
Polycom, Inc.
Using a Standalone Cisco IOS Gatekeeper
7
Once the route list has been created, click the Add Route Group button.
In the Route List Member Information section, use the Route Group
drop-down list to select the route group you created.
8
Click Save.
9
After the route group has been inserted, click Reset, to make the route list
become active.
10 Next go to Call Routing > Route/Hunt > Route Pattern.
11 Click Add New.
12 Add a route pattern representing a single E.164 extension or range of
extensions available on the H.323/CMA network.
Polycom, Inc.
a
In the Route Pattern field, enter a name for the pattern. This example
uses 2XXX.
b
Select the Gateway/Route List you created.
c
Fill in all other pertinent information for your network, such as
partition.
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Polycom Unified Communications for Cisco Unified Communications Manager Environments
d
Once complete, click Save.
13 Repeat this step for each prefix range in the H.323 network.
Note
If a route pattern is pointed directly at a trunk, any subsequent route patterns that
get added will reset and drop ALL calls on the trunk. The use of route groups and
route lists allows calls to stay active while adding route patterns.
Once you complete the above steps, any Cisco IP phone attached to your Cisco
Unified Communications Manager should be able to call any gatekeeper
registered extension.
Integrating Polycom H.323 Endpoints with an IOS Gatekeeper
You need to ensure your Polycom HDX endpoints are configured for H.323
and for your Cisco IOS gatekeeper.
To configure using the HDX system onscreen setup:
108
1
Navigate to System.
2
Navigate to Admin settings.
3
Navigate to Network.
4
Navigate to IP.
5
Navigate to H.323.
6
Navigate to page 2
7
Change the Gatekeeper setting to Specify.
8
Enter a valid E.164 for your dial-plan in the H.323 Extension (E.164) field.
Polycom, Inc.
Using a Standalone Cisco IOS Gatekeeper
9
Enter the IP Address of the gatekeeper.
10 Exit the screen.
To configure using the HDX system web interface:
1
Browse to the IP address of the Polycom HDX system.
2
Click Admin settings.
3
Click Network.
4
Click IP Network.
Enter a valid E.164 for your dial-plan in the H.323 Extension (E.164) field.
5
Change the Use Gatekeeper setting to Specify.
6
Enter the IP address of the gatekeeper in the Gatekeeper IP Address
field.
7
Click Update at the top of the page.
Once the gatekeeper address has been set, the unit will attempt to register to
the gatekeeper. You can verify successful registration with the show
gatekeeper endpoints command on the IOS Gatekeeper, see “Basic Cisco
IOS Gatekeeper Monitoring” on page 72. You should see your endpoint
registered with its E.164 ID, and an H.323 ID.
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Polycom Unified Communications for Cisco Unified Communications Manager Environments
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Polycom, Inc.