Apple Pavilion g7-2000 System information

HP Pavilion g7 Notebook PC
Maintenance and Service Guide
© Copyright 2012 Hewlett-Packard
Development Company, L.P.
AMD is a trademark of Advanced Micro
Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by
Hewlett-Packard Company under license.
Intel, Centrino, Core, and Pentium are
trademarks of Intel Corporation in the U.S.
and other countries. Microsoft and Windows
are U.S. registered trademarks of Microsoft
Corporation. SD Logo is a trademark of
its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: March 2012
Document Part Number: 677583-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard,
flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device
and the AC adapter comply with the user-accessible surface temperature limits defined by
the International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv
Safety warning notice
Table of contents
1 Product description ........................................................................................................................................ 1
2 External component identification ................................................................................................................ 5
Display .................................................................................................................................................. 5
Top ....................................................................................................................................................... 6
Buttons and speakers .......................................................................................................... 6
Keys ..................................................................................................................................... 7
Lights ................................................................................................................................... 8
TouchPad ............................................................................................................................ 9
Left side .............................................................................................................................................. 10
Right side ........................................................................................................................................... 11
Bottom components ........................................................................................................................... 12
3 Illustrated parts catalog ............................................................................................................................... 13
Service label ....................................................................................................................................... 13
Computer major components ............................................................................................................. 14
Display subcomponents ..................................................................................................................... 18
Mass storage devices ......................................................................................................................... 19
Miscellaneous parts ............................................................................................................................ 20
Sequential part number listing ............................................................................................................ 20
4 Removal and replacement procedures ....................................................................................................... 24
Preliminary replacement requirements ............................................................................................... 24
Tools required .................................................................................................................... 24
Service considerations ....................................................................................................... 24
Plastic parts ....................................................................................................... 24
Cables and connectors ..................................................................................... 24
Drive handling ................................................................................................... 25
Grounding guidelines ......................................................................................................... 25
Electrostatic discharge damage ........................................................................ 25
Packaging and transporting guidelines ............................................. 27
Component replacement procedures ................................................................................................. 28
Service label ...................................................................................................................... 29
Computer feet .................................................................................................................... 30
Battery ............................................................................................................................... 31
Service door ....................................................................................................................... 32
v
Optical drive ....................................................................................................................... 33
Hard drive .......................................................................................................................... 36
Replacing a hard drive ...................................................................................... 37
Installing a hard drive with an operating system ............................... 38
Installing a hard drive without an operating system .......................... 38
Memory module ................................................................................................................. 38
WLAN module .................................................................................................................... 41
Keyboard ........................................................................................................................... 43
Top cover ........................................................................................................................... 46
Speakers ............................................................................................................................ 49
Power button board ........................................................................................................... 50
TouchPad button board ..................................................................................................... 52
TouchPad LED board ........................................................................................................ 53
Display assembly ............................................................................................................... 55
Optical drive cable ............................................................................................................. 61
USB board ......................................................................................................................... 63
Power connector cable ...................................................................................................... 64
System board ..................................................................................................................... 65
RTC battery ....................................................................................................................... 67
Fan and heat sink .............................................................................................................. 68
PCH heat sink .................................................................................................................... 71
Processor ........................................................................................................................... 72
5 Setup Utility (BIOS) and System Diagnostics ............................................................................................ 74
Using Setup Utility .............................................................................................................................. 74
Starting Setup Utility .......................................................................................................... 74
Changing the language of Setup Utility ............................................................................. 74
Navigating and selecting in Setup Utility ............................................................................ 75
Displaying system information ........................................................................................... 75
Restoring factory settings in Setup Utility .......................................................................... 76
Exiting Setup Utility ............................................................................................................ 76
Updating the BIOS ............................................................................................................. 76
Determining the BIOS version ........................................................................... 77
Downloading a BIOS update ............................................................................. 77
Using System Diagnostics .................................................................................................................. 78
6 Specifications ................................................................................................................................................ 79
Computer specifications ..................................................................................................................... 79
43.9 cm (17.3 in) display specifications .............................................................................................. 80
Hard drive specifications .................................................................................................................... 81
SSD specifications ............................................................................................................................. 81
vi
DVD±RW SuperMulti Double-Layer Combo Drive specifications ...................................................... 82
BD ROM DVD±R/RW Super Multi Double-Layer Drive specifications ............................................... 83
7 Backing up, restoring, and recovering ....................................................................................................... 84
Creating backups ............................................................................................................................... 84
Creating recovery media to recover the original system .................................................... 84
What you need to know ..................................................................................... 84
Creating the recovery media ............................................................ 85
Creating system restore points .......................................................................................... 85
What you need to know ..................................................................................... 85
Creating a system restore point ........................................................................ 85
Backing up system and personal information .................................................................... 85
Tips for a successful backup ............................................................................. 86
What you need to know ..................................................................................... 86
Creating a backup using Windows Backup and Restore .................................. 86
Restore and recovery ......................................................................................................................... 87
Restoring to a previous system restore point .................................................................... 87
Restoring specific files ....................................................................................................... 87
Restoring specific files using Windows Backup and Restore ............................ 87
Recovering the original system using HP Recovery Manager ........................................... 87
What you need to know ..................................................................................... 87
Recovering using HP Recovery partition (select models only) ......................... 88
Recovering using the recovery media ............................................................... 88
Changing the computer boot order ................................................... 88
8 Power cord set requirements ...................................................................................................................... 90
Requirements for all countries ............................................................................................................ 90
Requirements for specific countries and regions ............................................................................... 91
9 Recycling ....................................................................................................................................................... 93
Index ................................................................................................................................................................... 94
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viii
1
Product description
Category
Description
Product Name
HP Pavilion g7 Notebook PC
Processors
2nd Generation Intel® CoreTM processors:
Intel Core i5-2450M processor (2.50 GHz, SC turbo up to 3.10 GHz, 1333 MHz/
3.0 MB L3 cache, dual core, 35 W)
Intel Core i3-2350M processor (2.30 GHz, 1333 MHz/3.0 MB L3 cache, dual core, 35 W)
Intel Core i3-2330M processor (2.20 GHz, 1333 MHz/3.0 MB L3 cache, dual core, 35 W)
Intel Pentium® processor:
Intel Pentium B960 processor (2.20 GHz, 1333 MHz/2.0 MB L3 cache, dual core, 35 W)
Chipset
Intel HM76 Express Chipset
Graphics
Internal Graphics (UMA):
●
Intel HD Graphics 3000 on computer models equipped with a 2nd Generation Intel
Core processor (Intel Core i5-2450M or i3), supports DX10
●
Intel HD Graphics on computer models equipped with an Intel Pentium processor,
supports DX10
Switchable Discrete Graphics:
Display Panel
●
AMD Radeon HD 7670M with 2048 MB of dedicated video memory (128 MB×16
DDR3 @ 900 MHz × 8 modules); 128 bit M2 package, supports HD Decode, DX11,
HDMI, PX5, and BACO
●
AMD Radeon HD 7670M with 1024 MB of dedicated video memory (64 MB×16
DDR3 @ 900 MHz × 8 modules); 128 bit M2 package, supports HD Decode, DX11,
HDMI, PX5, and BACO
43.9 cm (17.3 in), high-definition (HD), light-emitting diode (LED), SVA BrightView
(1600×900) display; typical brightness: 200 cd/m2 (nits)
All display assemblies include two wireless local area network (WLAN) antenna cables
Supports 16:9 ultra-wide aspect ratio
Memory
Two customer-accessible/upgradable memory module slots
Supports dual-channel memory
DDR3-1333 MHz (DDR3-1600 downgrade to DDR3-1333), for a 2nd Generation Intel
Core processor (Intel Core i5-2450M or Intel Core i3) or Pentium processor
Supports the following configurations up to 8192 MB:
Hard drives
●
8192 MB total system memory (4096×2) (No support for 32-bit OS.)
●
6144 MB total system memory (4096×1 + 2048×1) (No support for 32-bit OS.)
●
4096 MB total system memory (4096×1 or 2048×2)
●
2048 MB total system memory (2048×1)
Supports 6.35 cm (2.5 in) hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses
1
Category
Description
Customer-accessible
Serial ATA (SATA)
Supports HP 3D Drive Guard
Supports the following single hard drive configurations:
Optical drive
●
1 TB, 5400 rpm, 9.5 mm
●
750 GB, 7200 rpm, 9.5 mm
●
750 GB, 5400 rpm, 9.5 mm
●
640 GB, 5400 rpm, 9.5 mm
●
500 GB, 7200 rpm, 9.5 mm
●
500 GB, 5400 rpm, 9.5 mm
●
320 GB, 7200 rpm, 9.5 mm
●
320 GB, 5400 rpm, 9.5 mm
●
160 GB, Solid State Drive (SSD)
Fixed
SATA
12.7 mm tray load
Customer-accessible
Supports Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive
Supports DVD±RW Super Multi Double-Layer Combo Drive
Supports zero-power optical drive
Audio and video
One digital microphone
HD audio
Supports Dolby Advanced Audio v2
Two Altec Lansing speakers
Supports Microsoft® Premium requirements
VGA webcam (fixed, no tilt) with activity LED, 640×480 by 24 frames per second
Ethernet
Integrated 10/100 network interface card (NIC)
Wireless
Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas
Support for Intel Wireless Display and Wireless Music
Customer-accessible
2
Chapter 1 Product description
Category
Description
Support for the following WLAN formats:
External media card
●
Atheros 9485GN 802.11b/g/n 1×1 WiFi Adapter and 3012 Bluetooth 4.0 Combo
Adapter (select models only)
●
Atheros HB125 802.11b/g/n 1×1 WiFi Adapter (select models only)
●
Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter
●
Intel Centrino® Wireless-N 2230 802.11b/g/n 2×2 WiFi and Bluetooth Combo
Adapter
●
Ralink RT5390F 802.11b/g/n 1×1 WiFi Adapter
HP Multi-Format Digital Media Reader supports the following digital card formats:
●
MultiMediaCard (MMC)
●
Secure Digital (SD) Memory Card
●
Secure Digital High Capacity (SDHC) Memory Card
●
Secure Digital Extended Capacity (SDXC) Memory Card
Internal media card
One half-size Mini Card slot for WLAN
Ports
●
Audio-in (digital microphone)
●
Audio-out (stereo headphone)
●
HDMI version 1.4 supporting up to 1920×1200 @ 60Hz
●
RJ-45 (Ethernet, includes link and activity lights)
●
Smart Pin AC power adapter
●
USB 3.0 (2 ports)
●
USB 2.0 (1 port)
●
VGA (Dsub 15 pin) supporting:
Keyboard/pointing devices
◦
2048×1536 external resolution @ 75Hz
◦
Hot plug and unplug and auto-detection for correct output to wide-aspect vs.
standard aspect video
Full-size, textured, island-style keyboard with numeric keypad
TouchPad with two buttons:
Power requirements
●
Multitouch gesture support enabled as default
●
Taps enabled by default
AC Smart pin adapter:
●
90 W AC adapter with localized cable plug support (3-wire plug with ground pin,
supports 3-pin DC connector) (for computer models equipped with a graphics
subsystem with switchable discrete memory only)
●
65 W AC adapter with localized cable plug support (3-wire plug with ground pin,
supports 3-pin DC connector) (for computer models equipped with a graphics
subsystem with UMA memory only)
3
Category
Description
Support for the following batteries:
●
6 cell, 2.20 Ah (47 Wh) Li-ion battery
●
6 cell, 2.55 Ah (55 Wh) Li-ion battery (select models only)
Supports fast charge
Security
Security cable slot
Operating system
Preinstalled:
Serviceability
4
Chapter 1 Product description
●
Microsoft Windows® 7 Professional 64 bit
●
Windows 7 Home Premium 64 bit
●
Windows 7 Home Basic 64 bit
●
FreeDOS
End-user replaceable parts:
●
AC adapter
●
Battery
●
Hard drive
●
Keyboard
●
Memory modules (2)
●
Optical drive
●
WLAN module
2
External component identification
Display
Item
Component
Description
(1)
WLAN antennas (2)*
Send and receive wireless signals to communicate
with WLAN devices.
(2)
Internal microphone
Records sound.
(3)
Webcam
Records video and captures still photographs. To use
the webcam, select Start > All Programs >
CyberLink YouCam > CyberLink YouCam.
(4)
Webcam light
On: The webcam is in use.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety,
and Environmental Notices that applies to your country or region. These notices are located in Help and Support.
Display
5
Top
Buttons and speakers
Component
(1)
Description
Power button
●
When the computer is off, press the button to turn on
the computer.
●
When the computer is on, press the button briefly to
initiate Sleep.
●
When the computer is in the Sleep state, press the
button briefly to exit Sleep.
●
When the computer is in Hibernation, press the button
down briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
If the computer has stopped responding and Microsoft
Windows shutdown procedures are ineffective, press and
hold the power button down for at least 5 seconds to turn
off the computer.
To learn more about your power settings, select Start >
Control Panel > System and Security > Power Options,
or see the HP User Guide.
(2)
6
Speakers (2)
Chapter 2 External component identification
Produce sound.
Keys
Component
Description
(1)
esc key
Displays system information when pressed in combination
with the fn key.
(2)
fn key
Displays system information when pressed in combination
with the esc key.
(3)
Windows logo key
Displays the Windows Start menu.
(4)
Action keys
Execute frequently used system functions.
(5)
Windows applications key
Displays a shortcut menu for items beneath the cursor.
(6)
num lock key
Controls the function of the integrated numeric keypad.
Press the key to alternate between the standard numeric
function of an external keypad (selected at the factory) and
the navigational function (indicated by the arrows on the
keys).
NOTE: The keypad function that is active when the
computer is turned off is reinstated when the computer is
turned back on.
(7)
Integrated numeric keypad
Set at the factory to function like an external numeric
keypad. To alternate between this numeric function and the
navigational function (indicated by the arrows on the keys),
press the num lock key.
Top
7
Lights
Component
(1)
Power light
●
White: The computer is on.
●
Blinking white: The computer is in the Sleep state,
which is an energy-saving mode. The computer shuts
off power to the display and other unneeded
components.
●
Off: The computer is off or in Hibernation. Hibernation
is an energy-saving mode that uses the least amount
of power.
(2)
Caps lock light
White: Caps lock is on, which switches the keys to all capital
letters.
(3)
Mute light
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
●
White: An integrated wireless device, such as a
wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.
●
Amber: All wireless devices are off.
●
Amber: The TouchPad is off.
●
Off: The TouchPad is on.
(4)
(5)
8
Description
Wireless light
TouchPad light
Chapter 2 External component identification
TouchPad
Component
Description
(1)
TouchPad on/off button
Turns the TouchPad on or off.
(2)
TouchPad light
●
Amber: The TouchPad is off.
●
Off: The TouchPad is on.
(3)
TouchPad zone
Moves the on-screen pointer and selects or activates items
on the screen.
(4)
Left TouchPad button
Functions like the left button on an external mouse.
(5)
Right TouchPad button
Functions like the right button on an external mouse.
Top
9
Left side
Component
Description
(1)
External monitor port
Connects an external VGA monitor or projector.
(2)
Vents (2)
Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(3)
HDMI port
Connects an optional video or audio device, such as a
high-definition television, or any compatible digital or audio
device.
(4)
RJ-45 (network) jack
Connects a network cable.
(5)
USB 3.0 ports (2)
Connect optional USB 3.0 compatible devices and provide
enhanced USB power performance.
(6)
Audio-in (microphone) jack
Connects an optional computer headset microphone,
stereo array microphone, or monaural microphone.
(7)
Audio-out (headphone) jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable.
WARNING! To reduce the risk of personal injury, adjust
the volume before using headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety and Environmental Notices.
NOTE: When a device is connected to a headphone jack,
the computer speakers are disabled.
(8)
10
Digital Media Slot
Chapter 2 External component identification
Supports the following digital card formats:
●
Secure Digital (SD) Memory Card
●
Secure Digital Extended Capacity (SDxC) Memory
Card
●
Secure Digital High Capacity (SDHC) Memory Card
●
MultiMediaCard (MMC)
Right side
Component
Description
(1)
Optical drive
Reads and writes to an optical disc.
(2)
Optical drive light
●
Green or amber: The optical drive is being accessed.
●
Off: The optical drive is idle.
(3)
Optical drive eject button
Releases the disc tray.
(4)
Power light
●
White: The computer is on.
●
Blinking white: The computer is in the Sleep state,
which is an energy-saving mode. The computer shuts
off power to the display and other unneeded
components.
●
Off: The computer is off or in Hibernation. Hibernation
is an energy-saving mode that uses the least amount
of power.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
(5)
Hard drive light
(6)
USB 2.0 port
Connects an optional USB 2.0 compatible device.
(7)
AC adapter light
●
White: The AC adapter is connected and the battery is
charged.
●
Blinking white: The battery has reached a low battery
level.
●
Amber: The AC adapter is connected and the battery
is charging.
●
Off: The computer is using DC power.
(8)
Power connector
Connects an AC adapter.
(9)
Security cable slot
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
Right side
11
Bottom components
Component
Description
(1)
Battery bay
Holds the battery.
(2)
Battery release latch
Releases the battery from the battery bay.
(3)
Vents (5)
Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(4)
Service door
The service door provides access to the keyboard, optical
drive, SSD/hard drive bay, wireless compartment and
memory module compartment.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module authorized
for use in the computer by the governmental agency that
regulates wireless devices in your country or region. If you
replace the module and then receive a warning message,
remove the module to restore computer functionality, and
then contact customer support through Help and Support.
12
Chapter 2 External component identification
3
Illustrated parts catalog
Service label
When ordering parts or requesting information, provide the computer serial number and model
description provided on the service label.
Item
Description
Function
(1)
Product name
This is the model name for the computer.
(2)
Serial number
This is an alphanumeric identifier that is unique to each product.
(3)
Product part number
This number provides specific information about the product's hardware components. The
part number helps a service technician to determine what components and parts are
needed.
(4)
Warranty period
This number describes the duration of the warranty period for the computer.
(5)
Model description
(select models only)
This is the alphanumeric identifier needed to locate documents, drivers, and support for
the computer.
Service label
13
Computer major components
14
Chapter 3 Illustrated parts catalog
Item
Component
(1)
43.9 cm (17.3 in), HD, LED, SVA BrightView display
NOTE:
(2)
(3)
Spare part number
For a full list of display spare parts, see Display subcomponents on page 18.
Keyboard, with black finish (includes keyboard cable):
●
For use in the Adriatic Region
682748-BA1
●
For use in Belgium
682748-A41
●
For use in Bulgaria
682748-261
●
For use in Canada
682748-DB1
●
For use in the Czech Republic and Slovakia
682748-FL1
●
For use in France
682748-051
●
For use in Germany
682748-041
●
For use in Greece
682748-151
●
For use Internationally
682748-B31
●
For use in Italy
682748-061
●
For use in the Nordic Region
682748-DH1
●
For use in Portugal
682748-131
●
For use in Romania
682748-271
●
For use in Russia
682748-251
●
For use in Saudi Arabia
682748-171
●
For use in Spain
682748-071
●
For use in Switzerland
682748-BG1
●
For use in Turkey
682748-141
●
For use in the United Kingdom
682748-031
●
For use in the United States
682748-001
Top cover (includes TouchPad):
●
Ruby Red
682761-001
●
Sparkling Black
682763-001
●
Winter Blue
682762-001
(4)
Power button board (includes cable)
682751-001
(5)
TouchPad LED board (includes cable)
683849-001
(6)
TouchPad button board (includes cable)
682753-001
(7)
Speaker Kit (includes left and right speakers and cable)
682759-001
(8)
System board (includes replacement thermal material):
●
For use only with computer models equipped with UMA video memory
680568-001
Computer major components
15
Item
Spare part number
●
For use only with computer models equipped with 2048 MB of dedicated
switchable discrete video memory
680570-001
●
For use only with computer models equipped with 1024 MB of dedicated
switchable discrete video memory
680569-001
(9)
Intel Platform Controller Hub (PCH) heat sink
(10)
Processor (includes replacement thermal material):
683843-001
●
Intel Core i5-2450M processor (2.50 GHz, SC turbo up to 3.10 GHz, 1333 MHz/3.0
MB L3 cache, dual core, 35 W)
676359-001
●
Intel Core i3-2350M processor (2.30 GHz, 1333 MHz/3.0 MB L3 cache,
dual core, 35 W)
653340-001
●
Intel Core i3-2330M processor (2.20 GHz, 1333 MHz/3.0 MB L3 cache,
dual core, 35 W)
653339-001
●
Intel Pentium B960 processor (2.20 GHz, 1333 MHz/2.0 MB L3 cache,
dual core, 35 W)
664662-001
(11)
RTC battery (includes cable and double-sided tape)
(12)
Fan and heat sink (includes replacement thermal material):
637193-001
●
Heat sink for use only with computer models equipped with switchable discrete
video memory
680550-001
●
Heat sink for use only with computer models equipped with UMA video memory
680549-001
●
Fan
680551-001
(13)
Power connector cable
682744-001
(14)
USB board (includes cable)
682752-001
(15)
Optical drive cable (includes optical drive connector)
682742-001
(16)
Battery:
(17)
(18)
16
Component
●
6 cell, 47 Whr, 2.20 Ah Li-ion battery
593553-001
●
6 cell, 55 Whr, 2.55 Ah Li-ion battery (select models only)
593554-001
Base enclosure
682740-001
Rubber Feet Kit (not illustrated, includes four rubber feet)
680563-001
Hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard drive bumpers, bracket, or cable):
●
1 TB, 5400 rpm
676521-001
●
750 GB, 7200 rpm
633252-001
●
750 GB, 5400 rpm
634250-001
●
640 GB, 5400 rpm
669300-001
●
500 GB, 7200 rpm
634925-001
●
500 GB, 5400 rpm
669299-001
●
320 GB, 7200 rpm
641672-001
●
320 GB, 5400 rpm
622643-001
Chapter 3 Illustrated parts catalog
Item
Component
Spare part number
●
683297-001
160 GB SSD
Hard Drive Hardware Kit (includes hard drive bracket and bracket screws, cable, and
two bumpers)
(19)
(20)
(21)
(22)
682745-001
Memory modules (PC3, 12800, 1600 Mhz):
●
4 GB
641369-001
●
2 GB
652972-001
WLAN module:
●
Atheros 9485GN 802.11b/g/n 1×1 WiFi Adapter and 3012 Bluetooth 4.0 Combo
Adapter (select models only)
655795-001
●
Atheros HB125 802.11b/g/n 1×1 WiFi Adapter (select models only)
675794-001
●
Broadcom 4313GN 802.11b/g/n 1×1 WiFi Adapter and 20702 Bluetooth 4.0+HS
Combo Adapter
657325-001
●
Intel Centrino® Wireless-N 2230 802.11b/g/n 2×2 WiFi and Bluetooth Combo
Adapter
670290-001
●
Ralink RT5390F 802.11b/g/n 1×1 WiFi Adapter
670691-001
Optical drive (includes bezel and bracket):
●
Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive
682750-001
●
DVD±RW Super Multi Double-Layer Combo Drive
682749-001
Service door (includes one captive screw) — available in the Plastics Kit
682754-001
Computer major components
17
Display subcomponents
Item
Component
Spare part number
(1)
Display bezel
682741-001
(2)
Webcam/microphone module
680577-001
(3)
Display Hinge Kit (includes left and right display hinges and brackets)
682746-001
(4)
43.9 cm (17.3 in), HD, LED, SVA BrightView display panel
682755-001
(5)
Antenna Kit (includes left and right wireless antenna cables and transceivers)
682735-001
(6)
Display Panel Cable Kit (includes display panel cable)
682743-001
(7)
Display hinge covers (2)
682747-001
(8)
Display enclosure:
●
Ruby Red
682737-001
●
Sparkling Black
682739-001
●
Winter Blue
682738-001
Display Screw Kit (not illustrated)
18
Chapter 3 Illustrated parts catalog
682758-001
Mass storage devices
Item
Component
(1)
Optical drive (includes bezel and bracket):
(2)
Spare part number
●
Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive
682750-001
●
DVD±RW Super Multi Double-Layer Combo Drive
682749-001
Hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard drive bumpers, bracket, or cable):
●
1 TB, 5400 rpm
676521-001
●
750 GB, 7200 rpm
633252-001
●
750 GB, 5400 rpm
634250-001
●
640 GB, 5400 rpm
669300-001
●
500 GB, 7200 rpm
634925-001
●
500 GB, 5400 rpm
669299-001
●
320 GB, 7200 rpm
641672-001
●
320 GB, 5400 rpm
622643-001
●
160 GB SSD
683297-001
Hard Drive Hardware Kit, (not illustrated) includes:
●
Hard drive bumpers (2)
●
Hard drive bracket and bracket screws
●
Hard drive cable
682745-001
Mass storage devices
19
Miscellaneous parts
Component
Spare part number
HP Smart AC adapter
●
90 W HP RC V Smart AC adapter with Power Factor Correction (PFC) (for computer models
equipped with a graphics subsystem with switchable discrete memory only)
609940-001
●
65 W RC V HP Smart AC adapter with PFC (for computer models equipped with a graphics
subsystem with UMA memory only)
609939-001
Power cord (3-pin, black, 1.83 m):
●
For use in Europe
490371-021
●
For use in Nordic Countries
490371-DH1
●
For use in North America
490371-001
●
For use in South Africa
490371-AR1
●
For use in Switzerland
490371-111
●
For use in the United Kingdom and Singapore
490371-031
Screw Kit
682757-001
Thermal Material Kit
680571-001
Sequential part number listing
20
Spare part number
Description
490371-001
Power cord for use in North America (black, 3-pin, 1.83 m)
490371-021
Power cord for use in Europe (black, 3-pin, 1.83 m)
490371-031
Power cord for use in the United Kingdom and Singapore (black, 3-pin, 1.83 m)
490371-081
Power cord for use in Nordic Countries (black, 3-pin, 1.83 m)
490371-111
Power cord for use in Switzerland (black, 3-pin, 1.83 m)
490371-AR1
Power cord for use in South Africa (black, 3-pin, 1.83 m)
593553-001
6 cell, 47 Whr, 2.20 Ah Li-ion battery
593554-001
6 cell, 55 Whr, 2.55 Ah Li-ion battery (select models only)
609939-001
65 W RC V HP Smart AC adapter with PFC (for computer models equipped with a graphics
subsystem with UMA memory only)
609940-001
90 W RC V HP Smart AC adapter with PFC (for computer models equipped with a graphics
subsystem with switchable discrete memory only)
622643-001
320 GB, 5400 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard
drive bumpers, bracket, or cable)
633252-001
750 GB, 7200 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard
drive bumpers, bracket, or cable)
634250-001
750 GB, 5400 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard
drive bumpers, bracket, or cable)
Chapter 3 Illustrated parts catalog
Spare part number
Description
634925-001
500 GB, 7200 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard
drive bumpers, bracket, or cable)
637193-001
RTC battery (includes cable and double-sided tape)
641369-001
4 GB memory module (PC3, 12800, 1600 Mhz)
641672-001
320 GB, 7200 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard
drive bumpers, bracket, or cable)
652972-001
2 GB memory module (PC3, 12800, 1600 Mhz)
653339-001
Intel Core i3-2330M processor (2.20 GHz, 1333 MHz/3.0 MB L3 cache, dual core, 35 W;
includes replacement thermal material)
653340-001
Intel Core i3-2350M processor (2.30 GHz, 1333 MHz/3.0 MB L3 cache, dual core, 35 W;
includes replacement thermal material)
655795-001
Atheros 9485GN 802.11b/g/n 1×1 WiFi Adapter and 3012 Bluetooth 4.0 Combo Adapter (select
models only)
657325-001
Broadcom 4313GN 802.11b/g/n 1×1 WiFi Adapter and 20702 Bluetooth 4.0+HS Combo
Adapter
664662-001
Intel Pentium B960 processor (2.20 GHz, 1333 MHz/2.0 MB L3 cache, dual core, 35 W;
includes replacement thermal material)
669299-001
500 GB, 5400 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard
drive bumpers, bracket, or cable)
669300-001
640 GB, 5400 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard
drive bumpers, bracket, or cable)
670290-001
Intel Centrino Wireless-N 2230 802.11b/g/n 2×2 WiFi and Bluetooth Combo Adapter
670691-001
Ralink RT5390F 802.11b/g/n 1×1 WiFi Adapter
675794-001
Atheros HB125 802.11b/g/n 1×1 WiFi Adapter (select models only)
676359-001
Intel Core i5-2450M processor (2.50 GHz, turbo up to 3.10 GHz; 1333 MHz/3.0 MB L3 cache,
dual core, 35 W; includes replacement thermal material)
676521-001
1 TB, 5400 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard
drive bumpers, bracket, or cable)
680549-001
Heat sink for use only with computer models equipped with a graphics subsystem with
UMA video memory (includes replacement thermal material)
680550-001
Heat sink for use only with computer models equipped with a graphics subsystem with
switchable discrete video memory (includes replacement thermal material)
680551-001
Fan
680563-001
Rubber Feet Kit (includes four rubber feet)
680568-001
System board for use only with computer models equipped with UMA video memory (includes
replacement thermal material)
680569-001
System board for use only with computer models equipped with a graphics subsystem with
1024 MB of switchable discrete video memory (includes replacement thermal material)
680570-001
System board for use only with computer models equipped with a graphics subsystem with
2048 MB of switchable discrete video memory (includes replacement thermal material)
680571-001
Thermal Material Kit (includes replacement thermal paste and pads)
Sequential part number listing
21
22
Spare part number
Description
680577-001
Webcam/microphone module
682735-001
Antenna Kit (includes left and right wireless antenna cables and transceivers)
682737-001
Display enclosure, Ruby Red
682738-001
Display enclosure, Winter Blue
682739-001
Display enclosure, Sparkling Black
682740-001
Base enclosure
682741-001
Display bezel
682742-001
Optical drive cable (includes optical drive connector)
682743-001
Display Panel Cable Kit (includes display panel cable and webcam/microphone module cable)
682744-001
Power connector cable
682745-001
Hard Drive Hardware Kit (includes hard drive bracket and bracket screws, cable, and two
bumpers)
682746-001
Display Hinge Kit (includes left and right display hinges and brackets)
682747-001
Display hinge covers (2)
682748-001
Keyboard with black finish for use in the United States (includes cable)
682748-031
Keyboard with black finish for use in the United Kingdom (includes cable)
682748-041
Keyboard with black finish for use in Germany (includes cable)
682748-051
Keyboard with black finish for use in France (includes cable)
682748-061
Keyboard with black finish for use in Italy (includes cable)
682748-071
Keyboard with black finish for use in Spain (includes cable)
682748-131
Keyboard with black finish for use in Portugal (includes cable)
682748-141
Keyboard with black finish for use in Turkey (includes cable)
682748-151
Keyboard with black finish for use in Greece (includes cable)
682748-171
Keyboard with black finish for use in Saudi Arabia (includes cable)
682748-251
Keyboard with black finish for use in Russia (includes cable)
682748-261
Keyboard with black finish for use in Bulgaria (includes cable)
682748-271
Keyboard with black finish for use in Romania (includes cable)
682748-A41
Keyboard with black finish for use in Belgium (includes cable)
682748-B31
Keyboard with black finish for use Internationally (includes cable)
682748-BA1
Keyboard with black finish for use in the Adriatic Region (includes cable)
682748-BG1
Keyboard with black finish for use in Switzerland (includes cable)
682748-DB1
Keyboard with black finish for use in Canada (includes cable)
682748-DH1
Keyboard with black finish for use in the Nordic Region (includes cable)
682748-FL1
Keyboard with black finish for use in the Czech Republic and Slovakia (includes cable)
682749-001
DVD±RW Super Multi Double-Layer Combo Drive (includes bezel and bracket)
Chapter 3 Illustrated parts catalog
Spare part number
Description
682750-001
Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive (includes bezel and bracket)
682751-001
Power button board (includes cable)
682752-001
USB board (includes cable)
682753-001
TouchPad button board (includes cable)
682754-001
Plastics Kit (includes service door)
682755-001
43.9 cm (17.3 in), HD, LED, SVA BrightView display panel
682757-001
Screw Kit
682758-001
Display Screw Kit
682759-001
Speaker Kit (includes left and right speakers and cable)
682761-001
Top cover, Ruby Red (includes TouchPad)
682762-001
Top cover, Winter Blue (includes TouchPad)
682763-001
Top cover, Sparkling Black (includes TouchPad)
683297-001
160 GB SSD
683843-001
PCH heat sink
683849-001
TouchPad LED board (includes cable)
Sequential part number listing
23
4
Removal and replacement procedures
Preliminary replacement requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screwdriver
●
Magnetic screwdriver
●
Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.
Use care when handling the plastic parts. Apply pressure only at the points designated in
the maintenance instructions.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to
unseat or seat the cables during removal and insertion. Handle cables by the connector whenever
possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in
such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex
cables with extreme care; these cables tear easily.
24
Chapter 4 Removal and replacement procedures
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether
the computer is off or in Hibernation, turn the computer on, and then shut it down through
the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and
be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors
or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some
protection, but in many cases, ESD contains enough power to alter device parameters or melt
silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a
normal cycle. Or the device may function normally for a while, then degrade in the internal layers,
reducing its life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal
components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines
described in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.
CAUTION: A product can be degraded by as little as 700 V.
Preliminary replacement requirements
25
Typical electrostatic voltage levels
Relative humidity
Event
26
10%
40%
55%
Walking across carpet
35,000 V
15,000 V
7,500 V
Walking across vinyl floor
12,000 V
5,000 V
3,000 V
Motions of bench worker
6,000 V
800 V
400 V
Removing DIPS from plastic tube
2,000 V
700 V
400 V
Removing DIPS from vinyl tray
11,500 V
4,000 V
2,000 V
Removing DIPS from Styrofoam
14,500 V
5,000 V
3,500 V
Removing bubble pack from PCB
26,500 V
20,000 V
7,000 V
Packing PCBs in foam-lined box
21,000 V
11,000 V
5,000 V
Chapter 4 Removal and replacement procedures
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or
packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or
nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded
tools and equipment.
●
Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
●
When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle
these items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn off power and input signals before inserting or removing connectors or test equipment.
Preliminary replacement requirements
27
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible
straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper
ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug
connectors, use alligator clips to connect a wrist strap.
●
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)
can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive must be
worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or floor mats with hard ties to the ground
●
Field service kits
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material
Use
Voltage protection level
Antistatic plastics
Bags
1,500 V
Carbon-loaded plastic
Floor mats
7,500 V
Metallized laminate
Floor mats
5,000 V
Component replacement procedures
This chapter provides removal and replacement procedures.
There may be as many as 67 screws that must be removed, replaced, or loosened when servicing
the computer. Make special note of each screw and screw lock size and location during removal
and replacement.
28
Chapter 4 Removal and replacement procedures
Service label
When ordering parts or requesting information, provide the computer serial number and model
number provided on the service label.
Item
Description
Function
(1)
Product name
The name affixed to the front of the computer.
(2)
Serial number (s/n)
This is an alphanumeric identifier that is unique to
each product.
(3)
Part number/Product number (p/n)
This number provides specific information about
the product's hardware components. The part
number helps a service technician to determine
what components and parts are needed.
(4)
Warranty period
This number describes the duration of the warranty
period for the computer.
(5)
Model description (select models only)
This is the alphanumeric identifier needed to locate
documents, drivers, and support for the computer.
Component replacement procedures
29
Computer feet
Description
Spare part number
Rubber Feet Kit
680563-001
The computer feet are adhesive-backed rubber pads. There are four rubber feet that attach to
the base enclosure in the locations illustrated below.
30
Chapter 4 Removal and replacement procedures
Battery
Description
Spare part number
6-cell, 55 Whr, 2.55 Ah Li-ion battery
593554-001
6-cell, 47 Whr, 2.20 Ah Li-ion battery
593553-001
Before disassembling the computer, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Remove the battery:
1.
Slide the battery release latch (1) to release the battery.
2.
Pivot the front edge of the battery (2) up and back.
3.
Remove the battery (3) from the computer.
To insert the battery:
1.
Align the tabs on the rear edge of the battery (1) with the notches on the rear edge of the battery
bay.
2.
Pivot the front edge of the battery (2) down into the battery bay until it is fully seated. (The
battery release latch will automatically lock into place.)
Component replacement procedures
31
Service door
Description
Spare part number
Plastics Kit (contains the service door)
682754-001
Before removing the service door, remove the battery (see Battery on page 31).
1.
Using a small Phillips screwdriver, loosen the service door screw (1).
2.
Slide the service door (2) forward slightly and lift the front right corner (3) to tilt the service door.
3.
Remove the service door (4) at an angle.
Reverse this procedure to replace the service door.
32
Chapter 4 Removal and replacement procedures
Optical drive
NOTE:
The optical drive spare part kit includes a bezel and bracket.
Description
Spare part number
Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive
682750-001
DVD±RW and CD-RW Super Multi Double-Layer Combo Drive
682749-001
Before removing the optical drive, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 31).
5.
Remove the service door (see Service door on page 32).
Remove the optical drive:
1.
Using a small Phillips screwdriver, remove the Phillips M2.5 x 6.5 screw (1) that secures the
optical drive to the computer.
2.
Insert a screwdriver or other narrow tool through the release access hole (2) in the bottom of the
computer. Push the rear of the optical drive until it is released.
Component replacement procedures
33
34
3.
Pull the optical drive (3) out from the front until the optical drive is completely removed from the
computer.
4.
Remove the two Phillips M2.0 x 3.0 screws (1) that secure the optical drive bracket to the optical
drive and then remove the bracket (2) from the optical drive.
Chapter 4 Removal and replacement procedures
5.
Insert a straightened paper clip into the release access opening (1) in the bezel.
6.
Press the release tab (2) and remove the bezel from the tab side (3).
7.
Remove the bezel (4) from the optical drive.
Reverse this procedure to reassemble and install the optical drive.
Component replacement procedures
35
Hard drive
NOTE: If your replacement hard drive was shipped without an operating system installed, you will
need to install it using the system recovery discs. See Installing a hard drive without an operating
system on page 38.
If your replacement hard drive shipped with an operating system (image) installed, system recovery
discs are not required for setup. See Installing a hard drive with an operating system on page 38.
NOTE: The hard drive spare part kit does not include the hard drive cable, hard drive bumpers, or
hard drive bracket and screws.
Description
Spare part number
9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA
1 TB, 5400 rpm
676521-001
750 GB, 7200 rpm
633252-001
750 GB, 5400 rpm
634250-001
640 GB, 5400 rpm
669300-001
500 GB, 7200 rpm
634925-001
500 GB, 5400 rpm
669299-001
320 GB, 7200 rpm
641672-001
320 GB, 5400 rpm
622643-001
160 GB SSD
683297-001
Hard drive hardware kit (includes hard drive cable, hard drive bumpers, and hard drive bracket
and screws)
682745-001
Before removing the hard drive, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 31).
5.
Remove the service door (see Service door on page 32).
Remove the hard drive:
1.
36
Disconnect the hard drive cable (1) from the computer.
Chapter 4 Removal and replacement procedures
2.
Lift the hard drive at an angle (2), and then remove the hard drive (3).
3.
Disconnect the hard drive cable (1). Remove the front bumper (2) and back bumper (3).
4.
Remove the four Phillips M3.0×3.5 screws (4), and then remove the bracket (5) from the hard
drive.
Replacing a hard drive
To install a hard drive, reverse the removal procedure.
Component replacement procedures
37
Installing a hard drive with an operating system
If your hard drive shipped with an operating system (image) installed, system recovery discs are not
required for setup. Turn on the computer and allow the initial setup process to set up the operating
system completely.
IMPORTANT: Do not turn off the computer during the initial setup process. Allow the setup process
to complete to ensure that everything that is necessary to operate the computer is installed properly.
After the setup has been completed, reinstall any applications and restore any data that you backed
up.
If you need further assistance, call 1-800-474-6836 (1 800-HP Invent).
Installing a hard drive without an operating system
NOTE: If your hard drive was shipped without an operating system installed, you will need to
reinstall it using the system recovery discs. To install the operating system, refer to the instructions
included with your system recovery discs or that are available from the support site
(http://www.hp.com/go/contactHP).
IMPORTANT: Do not turn off the computer during the initial setup process. Allow the system
recovery process to complete to ensure that everything that is necessary to operate the computer is
installed properly.
The system recovery process takes approximately three hours to complete. When the system
recovery is complete, the computer reboots and the Windows Setup screen displays. After the
operating system has been installed, reinstall any applications and restore any data that you backed
up.
If you need further assistance, call 1-800-474-6836 (1 800-HP Invent).
Memory module
WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power
cord and remove all batteries before installing a memory module.
CAUTION: Electrostatic discharge (ESD) can damage electronic components. Before beginning
any procedure, ensure that you are discharged of static electricity by touching a grounded metal
object.
NOTE: To use a dual-channel configuration with a second memory module, be sure that both
memory modules are identical.
Description
Spare part number
4 GB (PC3, 12800, 1600 MHz)
641369-001
2 GB (PC3, 12800, 1600 MHz)
652972-001
Before removing a memory module, follow these steps:
38
Chapter 4 Removal and replacement procedures
CAUTION: To prevent information loss or an unresponsive system, shut down the computer before
adding or replacing memory modules. Do not remove a memory module while the computer is on, in
the Sleep state, or in Hibernation.
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 31).
5.
Remove the service door (see Service door on page 32).
To add or replace a memory module:
1.
Spread the retention clips (1) on each side of the memory module slot to release the memory
module. (The memory module tilts up.)
2.
Remove the memory module (2) by pulling it away from the slot at an angle.
CAUTION: To prevent damage to the memory module, hold the memory module by the edges
only. Do not touch the components on the memory module.
CAUTION: To protect a memory module after removal, place it in an electrostatic-safe
container.
3.
Align the notched edge (1) of the memory module with the tab in the memory module slot.
4.
With the memory module at a 45-degree angle from the surface of the memory module
compartment, press the module into the memory module slot (2) until it is fully seated.
Component replacement procedures
39
40
5.
Gently press the memory module (3) down, applying pressure to both the left and right edges of
the module, until the retention clips snap into place.
6.
Replace the service door.
7.
Replace the battery.
8.
Turn the computer right-side up, and then reconnect external power and external devices.
9.
Turn on the computer.
Chapter 4 Removal and replacement procedures
WLAN module
Description
Spare part number
Atheros 9485GN 802.11b/g/n 1×1 WiFi Adapter and 3012 Bluetooth 4.0 Combo Adapter (select
models only)
655795-001
Atheros HB125 802.11b/g/n 1×1 WiFi Adapter (select models only)
675794-001
Broadcom 4313GN 802.11b/g/n 1×1 WiFi Adapter and 20702 Bluetooth 4.0+HS Combo Adapter
657325-001
Intel Centrino Wireless-N 2230 802.11b/g/n 2×2 WiFi and Bluetooth Combo Adapter
670290-001
Ralink RT5390F 802.11b/g/n 1×1 WiFi Adapter
670691-001
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless
module authorized for use in the computer by the governmental agency that regulates wireless
devices in your country or region. If you replace the module and then receive a warning message,
remove the module to restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 31).
5.
Remove the service door (see Service door on page 32).
Remove the WLAN module:
1.
Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The 1/black WLAN antenna cable is connected to the WLAN module 1/Main terminal.
The 2/gray WLAN antenna cable is connected to the WLAN module 2/Aux terminal.
2.
Remove the Phillips M2.5×2.5 screw (2) that secures the WLAN module to the system board.
(The WLAN module tilts up.)
Component replacement procedures
41
3.
Remove the WLAN module by pulling the module away from the slot at an angle (3).
NOTE: The WLAN module is designed with a notch to prevent incorrect installation into
the WLAN module socket.
Reverse this procedure to install the WLAN module.
42
Chapter 4 Removal and replacement procedures
Keyboard
NOTE:
The keyboard spare part kit includes a keyboard cable.
Description
Spare part number
Keyboard with black finish for use in the Adriatic Region
682748-BA1
Keyboard with black finish for use in Belgium
682748-A41
Keyboard with black finish for use in Bulgaria
682748-261
Keyboard with black finish for use in Canada
682748-DB1
Keyboard with black finish for use in the Czech Republic and Slovakia
682748-FL1
Keyboard with black finish for use in France
682748-051
Keyboard with black finish for use in Germany
682748-041
Keyboard with black finish for use in Greece
682748-151
Keyboard with black finish for use Internationally
682748-B31
Keyboard with black finish for use in Italy
682748-061
Keyboard with black finish for use in the Nordic Region
682748-DH1
Keyboard with black finish for use in Portugal
682748-131
Keyboard with black finish for use in Romania
682748-271
Keyboard with black finish for use in Russia
682748-251
Keyboard with black finish for use in Saudi Arabia
682748-171
Keyboard with black finish for use in Spain
682748-071
Keyboard with black finish for use in Switzerland
682748-BG1
Keyboard with black finish for use in Turkey
682748-141
Keyboard with black finish for use in the United Kingdom
682748-031
Keyboard with black finish for use in the United States
682748-001
Before removing the keyboard, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 31).
5.
Remove the service door (see Service door on page 32).
6.
Remove the hard drive (see Hard drive on page 36).
Component replacement procedures
43
Remove the keyboard:
1.
Remove the Phillips M2.5×6.5 screw that secures the keyboard to the computer.
2.
Turn the computer right-side up with the front toward you and open the display.
3.
Stand the computer on its left side.
4.
Insert a thin non-conducting tool into one of the two keyboard release holes, and then press on
the back of the keyboard until the keyboard disengages from the computer.
NOTE: The keyboard icon
5.
44
indicates the point to apply pressure.
Turn the computer right-side up with the front toward you.
Chapter 4 Removal and replacement procedures
6.
Lift the rear edge (1) of the keyboard, and then move the keyboard (2) toward the display panel.
7.
Tilt the keyboard forward (1) onto the palm rest. Release the zero insertion force (ZIF) connector
(2) to which the keyboard cable is attached, and then disconnect the keyboard cable (3) from
the system board.
8.
Remove the keyboard.
Reverse this procedure to install the keyboard.
Component replacement procedures
45
Top cover
NOTE:
The top cover spare part kit includes the TouchPad.
Description
Spare part number
Ruby Red
682761-001
Sparkling Black
682763-001
Winter Blue
682762-001
Before removing the top cover, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 31).
5.
Remove the service door (see Service door on page 32).
6.
Remove the optical drive (see Optical drive on page 33).
7.
Remove the hard drive (see Hard drive on page 36).
8.
Remove the keyboard (see Keyboard on page 43).
When replacing the top cover, be sure that the following components are removed from the defective
top cover and installed on the replacement top cover:
46
●
Power button board and cable (see Power button board on page 50).
●
TouchPad button board and cable (see TouchPad button board on page 52).
●
TouchPad LED board and cable (see TouchPad LED board on page 53).
●
Speakers and cable (see Speakers on page 49).
Chapter 4 Removal and replacement procedures
Remove the top cover:
1.
Disconnect these cables from the system board:
(1) Power button board ZIF cable
(2) Speaker cable
(3) TouchPad button board ZIF cable
2.
Remove the three Phillips M2.5 x 6.5 screws under the keyboard:
3.
Close the computer.
4.
Turn the computer upside down, with the front toward you.
Component replacement procedures
47
5.
Remove the 15 Phillips M2.5 x 7.0 screws that secure the top cover to the computer.
6.
Turn the computer right-side up, with the front toward you.
7.
Open the computer.
8.
Lift the left edge of the top cover (1) until the left side disengages from the base enclosure.
9.
Remove the top cover (2) at an angle.
Reverse this procedure to install the top cover.
48
Chapter 4 Removal and replacement procedures
Speakers
Description
Spare part number
Speaker Kit (includes left and right speakers and cable)
682759-001
Before removing the speakers, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 31).
5.
Remove the service door (see Service door on page 32).
6.
Remove the optical drive (see Optical drive on page 33).
7.
Remove the hard drive (see Hard drive on page 36).
8.
Remove the keyboard (see Keyboard on page 43).
9.
Remove the top cover (see Top cover on page 46).
Remove the speakers:
1.
Release the speaker clips holding the left speaker into the top cover (1).
2.
Rotate and lift the left speaker (2), and then remove the speaker cable from the routing clips built
into the top cover.
3.
Remove the Phillips M2.5 x 3 screw (3) from the right speaker.
NOTE: This screw also secures the power button board to the top cover.
Component replacement procedures
49
4.
Lift the speakers (4) to remove them from the top cover.
Reverse this procedure to install the speakers.
Power button board
Description
Spare part number
Power button board (includes cable)
682751-001
Before removing the power button board, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 31).
5.
Remove the service door (see Service door on page 32).
6.
Remove the optical drive (see Optical drive on page 33).
7.
Remove the hard drive (see Hard drive on page 36).
8.
Remove the keyboard (see Keyboard on page 43).
9.
Remove the top cover (see Top cover on page 46).
10. Remove the speakers (see Speakers on page 49).
Remove the power button board:
1.
50
Turn the top cover upside down, with the front toward you.
Chapter 4 Removal and replacement procedures
2.
Remove the power button board and cable.
Reverse this procedure to install the power button board.
Component replacement procedures
51
TouchPad button board
Description
Spare part number
TouchPad button board (includes cable)
682753-001
Before removing the TouchPad button board, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 31).
5.
Remove the service door (see Service door on page 32).
6.
Remove the optical drive (see Optical drive on page 33).
7.
Remove the hard drive (see Hard drive on page 36).
8.
Remove the keyboard (see Keyboard on page 43).
9.
Remove the top cover (see Top cover on page 46).
Remove the TouchPad button board and cable:
52
1.
Turn the top cover upside down, with the front toward you.
2.
Release the ZIF connector to which the TouchPad button board cable is connected, and then
disconnect the TouchPad button board cable (1) from the back of the TouchPad.
3.
Lift the front edge of the TouchPad button board (2) until it is released from the clips built into
the top cover.
4.
Lift the TouchPad button board (3) slightly to perform the next step.
Chapter 4 Removal and replacement procedures
5.
Carefully invert the TouchPad button board (1).
6.
Release the ZIF connector to which the TouchPad LED board cable is connected, and then
disconnect the TouchPad LED board cable (2) from the TouchPad button board.
7.
Lift the TouchPad button board away from the top cover (3).
Reverse this procedure to install the TouchPad button board and cable.
TouchPad LED board
Description
Spare part number
TouchPad LED board (includes cable)
683849-001
Before removing the TouchPad LED board, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 31).
5.
Remove the service door (see Service door on page 32).
6.
Remove the optical drive (see Optical drive on page 33).
7.
Remove the hard drive (see Hard drive on page 36).
8.
Remove the keyboard (see Keyboard on page 43).
9.
Remove the top cover (see Top cover on page 46).
10. Remove the TouchPad button board (see TouchPad button board on page 52).
Remove the TouchPad LED board and cable:
1.
Turn the top cover upside down, with the front toward you.
2.
Apply slight pressure to the retaining clips (1) of the top cover.
Component replacement procedures
53
3.
Lift the TouchPad LED board on the right front corner (2) up and away from the top cover.
4.
Remove the TouchPad LED board and cable.
Reverse this procedure to install the TouchPad LED board and cable.
54
Chapter 4 Removal and replacement procedures
Display assembly
Description
Spare part number
43.9 cm (17.3 in), HD, LED, SVA BrightView display panel
682755-001
Antenna Kit (includes left and right wireless antenna cables and transceivers)
682735-001
Display bezel
682741-001
Display enclosure:
●
Ruby Red
682737-001
●
Sparkling Black
682739-001
●
Winter Blue
682738-001
Display hinge covers (2)
682747-001
Display Hinge Kit (includes left and right display hinges and brackets)
682746-001
Display Panel Cable Kit (includes display panel cable)
682743-001
Display Screw Kit (not illustrated)
682758-001
Webcam/microphone module
680577-001
Before removing the display, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 31).
5.
Remove the service door (see Service door on page 32).
6.
Remove the optical drive (see Optical drive on page 33).
7.
Remove the hard drive (see Hard drive on page 36).
8.
Remove the keyboard (see Keyboard on page 43).
9.
Remove the top cover (see Top cover on page 46).
Remove the display:
1.
Disconnect the display panel cable (1) from the system board.
Component replacement procedures
55
2.
Release the wireless antenna cables (2) from the clips and the opening in the base enclosure.
NOTE: It may be necessary to release the USB board ZIF cable to remove the wireless
antenna cables.
CAUTION: Support the display when removing the following screws. Failure to support
the display can result in damage to the display and other computer components.
56
3.
Remove the four Phillips M2.5 × 6.5 screws (1) that secure the display to the computer.
4.
Remove the display by lifting straight up (2).
Chapter 4 Removal and replacement procedures
5.
6.
If it is necessary to replace the display bezel or any of the display subcomponents:
a.
Remove the plastic screw covers (1) and the two Phillips M2.5 × 3.5 screws (2) that secure
the display bezel to the display.
b.
Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom
edge (3) of the display bezel until the bezel disengages from the display enclosure.
c.
Remove the display bezel (4).
If it is necessary to replace the webcam/microphone module:
a.
Detach and release the webcam/microphone module (1) as far as the webcam/microphone
module cable allows. (The webcam/microphone module is attached to the display
enclosure with double-sided tape.)
Component replacement procedures
57
7.
58
b.
Disconnect the webcam/microphone cable (2) from the webcam/microphone module.
c.
Remove the webcam/microphone module.
If it is necessary to replace the hinge covers, to remove the display cable, or to remove the
antenna cables:
a.
The hinge covers are held in place by the same screws as the previously removed bezel.
b.
Using a small tool to pry, remove the hinge covers.
Chapter 4 Removal and replacement procedures
8.
If it is necessary to replace the display panel:
a.
Remove the four bottom Phillips M2.5 × 3.5 screws and the two top Phillips M2.5 × 2.5
screws that secure the display panel to the display enclosure.
b.
Lift the top edge of the display enclosure, (1) and then swing it up and forward until it is
perpendicular to the display panel.
c.
Release the adhesive strip (2) that secures the display panel cable to the display panel,
and then disconnect the display panel cable (3) from the display panel.
d.
Remove the display panel.
Component replacement procedures
59
9.
If it is necessary to replace the display hinges:
a.
Remove the four Phillips M2.0 × 3.0 screws (1) that secure the display hinges to
the display panel.
b.
Remove the display hinges (2).
10. If it is necessary to replace the display panel cable:
60
a.
Release the tabs (1) built into the display enclosure shielding that secure the display panel
cable to the display enclosure.
b.
Release the display panel cable from the clips (2) built into the display enclosure.
c.
Remove the display panel cable. The display panel cable includes the webcam/microphone
module cable and is available in the Display Panel Cable Kit.
Chapter 4 Removal and replacement procedures
11. If it is necessary to replace the wireless antenna cables and transceivers:
a.
Release the wireless antenna cables from the clips (1) built into the display enclosure.
b.
Release the wireless antenna transceivers (2) from the display enclosure. (The wireless
antenna transceivers are attached to the display enclosure with double-sided tape.)
c.
Remove the wireless antenna cables and transceivers.
Reverse this procedure to reassemble and install the display.
Optical drive cable
Description
Spare part number
Optical drive cable (includes optical drive connector)
682742-001
Before removing the optical drive cable, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 31.
5.
Remove the service door (see Service door on page 32).
6.
Remove the optical drive (see Optical drive on page 33).
7.
Remove the hard drive (see Hard drive on page 36).
Component replacement procedures
61
8.
Remove the keyboard (see Keyboard on page 43).
9.
Remove the top cover (see Top cover on page 46).
Remove the optical drive cable:
1.
Disconnect the optical drive cable (1) from the system board .
2.
Release the optical drive cable (2) from the clips built into the base enclosure.
3.
Release the optical drive connector from the base enclosure by prying the clips (3) that secure
the optical drive connector to the base enclosure.
4.
Remove the optical drive cable from the base enclosure (4).
Reverse this procedure to install the optical drive cable.
62
Chapter 4 Removal and replacement procedures
USB board
Description
Spare part number
USB board (includes cable)
682752-001
Before removing the USB board, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 31).
5.
Remove the service door (see Service door on page 32).
6.
Remove the optical drive (see Optical drive on page 33).
7.
Remove the hard drive (see Hard drive on page 36).
8.
Remove the keyboard (see Keyboard on page 43).
9.
Remove the top cover (see Top cover on page 46).
Remove the USB board:
1.
If not released already, release the ZIF connector (1) to which the USB board cable is
connected, and then disconnect the USB board cable from the system board.
2.
Pry the clip (2) that secures the USB board to the base enclosure.
3.
Remove the USB board and cable by lifting straight up (3).
Reverse this procedure to install the USB board.
Component replacement procedures
63
Power connector cable
Description
Spare part number
Power connector cable
682744-001
Before removing the power connector cable, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 31).
5.
Remove the service door (see Service door on page 32).
6.
Remove the optical drive (see Optical drive on page 33).
7.
Remove the hard drive (see Hard drive on page 36).
8.
Remove the keyboard (see Keyboard on page 43).
9.
Remove the top cover (see Top cover on page 46).
Remove the power connector cable:
1.
Disconnect the power connector cable (1) from the system board.
2.
Remove the power connector from the base enclosure (2).
Reverse this procedure to install the power connector cable.
64
Chapter 4 Removal and replacement procedures
System board
NOTE: The system board Thermal Material Kit, part number 680571-001, includes replacement
thermal material.
Description
Spare part number
For use only with computer models equipped with UMA video memory
680568-001
For use only with computer models equipped with 2048 MB of dedicated switchable discrete video
memory
680570-001
For use only with computer models equipped with 1024 MB of dedicated switchable discrete video
memory
680569-001
Before removing the system board, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 31).
5.
Remove the service door (see Service door on page 32).
6.
Remove the optical drive (see Optical drive on page 33).
7.
Remove the hard drive (see Hard drive on page 36).
8.
Remove the keyboard (see Keyboard on page 43).
9.
Remove the top cover (see Top cover on page 46).
When replacing the system board, be sure that the following components are removed from
the defective system board and installed on the replacement system board:
●
Memory module (see Memory module on page 38)
●
RTC battery (see RTC battery on page 67)
●
Fan and heat sink (see Fan and heat sink on page 68).
●
PCH heat sink (see PCH heat sink on page 71)
●
Processor (see Processor on page 72)
Component replacement procedures
65
Remove the system board:
1.
Disconnect the following cables from the system board:
(1) Display panel cable
(2) Optical drive cable
(3) USB board cable
(4) Power connector cable
2.
Remove the Phillips M2.5 × 4.5 screw (1) that secures the system board to the base enclosure.
3.
Lift the right side of the system board (2) until it rests at an angle.
4.
Remove the system board (3) by sliding it up and to the right at an angle.
Reverse this procedure to install the system board.
66
Chapter 4 Removal and replacement procedures
RTC battery
Description
Spare part number
RTC battery (includes cable and double-sided tape)
637193-001
Before removing the RTC battery, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 31).
5.
Remove the service door (see Service door on page 32).
6.
Remove the optical drive (see Optical drive on page 33).
7.
Remove the hard drive (see Hard drive on page 36).
8.
Remove the keyboard (see Keyboard on page 43).
9.
Remove the top cover (see Top cover on page 46).
10. Remove the system board (see System board on page 65).
Remove the RTC battery:
1.
Turn the system board upside down, with the front toward you.
2.
Disconnect the RTC battery cable (1) from the system board.
3.
Remove the RTC battery (2) from the system board. (The RTC battery is attached to the system
board with double-sided tape.)
Reverse this procedure to install the RTC battery.
Component replacement procedures
67
Fan and heat sink
NOTE:
The fan and heat sink spare part kits include replacement thermal material.
Description
Spare part number
Fan
680551-001
Heat sink for use only with computer models equipped with UMA video memory
680549-001
Heat sink for use only with computer models equipped with switchable discrete video memory
680550-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side
of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a
temperature sensor and is designed to turn on automatically when high temperature conditions exist.
These conditions are affected by high external temperatures, system power consumption, power
management/battery conservation configurations, battery fast charging, and software requirements.
Exhaust air is displaced through the ventilation grill located on the left side of the computer.
Before removing the fan and heat sink, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 31).
5.
Remove the service door (see Service door on page 32).
6.
Remove the optical drive (see Optical drive on page 33).
7.
Remove the hard drive (see Hard drive on page 36).
8.
Remove the keyboard (see Keyboard on page 43).
9.
Remove the top cover (see Top cover on page 46).
10. Remove the system board (see System board on page 65).
Remove the fan and heat sink:
1.
Turn the system board upside down, with the front toward you.
2.
Disconnect the fan cable (1) from the system board.
CAUTION: To prevent damage to heat sinks and/or processors, loosen/tighten captive screws
in sequence as numerically labeled.
NOTE: The heat sink and fan appearance and the number of screws may be different from the
heat sink and fan pictured.
3.
Loosen the four captive screws (2) and the three captive screws (3) that secure the heat sink to
the system board.
NOTE: Due to the adhesive quality of the thermal material located between the heat sink and
system board components, it may be necessary to move the heat sink from side to side to
detach it.
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Chapter 4 Removal and replacement procedures
4.
Remove the fan and heat sink (4).
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink
and the system board components each time the heat sink is removed. Replacement
thermal material is included with the base enclosure, heat sink, processor, and system board
spare part kits.
●
Thermal paste is used on the processor (1) and the heat sink section (2) that services it
●
A thermal pad is used on the graphics subsystem chip (3) and the heat sink section (4) that
services it (only on computer models equipped with a graphics subsystem with switchable
discrete memory)
1.
If it is necessary to replace the fan, turn the fan and heat sink upside down with the fan
toward you.
2.
Remove the two Phillips M1.5 × 2.5 screws (1) that secure the fan to the heat sink.
Component replacement procedures
69
3.
Disengage the two clips that secure the fan to the heat sink and remove the heat sink (2) from
the fan.
Reverse this procedure to reassemble and install the fan and heat sink.
70
Chapter 4 Removal and replacement procedures
PCH heat sink
Description
Spare part number
PCH heat sink
683843-001
Before removing the PCH heat sink, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 31).
5.
Remove the service door (see Service door on page 32).
6.
Remove the optical drive (see Optical drive on page 33).
7.
Remove the hard drive (see Hard drive on page 36).
8.
Remove the keyboard (see Keyboard on page 43).
9.
Remove the top cover (see Top cover on page 46).
10. Remove the system board (see System board on page 65).
Remove the PCH heat sink:
1.
Remove the two Phillips M2.0 x 3.0 screws (1) that secure the PCH heat sink to the system
board.
Component replacement procedures
71
2.
Remove the PCH heat sink by lifting straight up (2).
NOTE: Due to the adhesive quality of the thermal material located between the heat sink and
system board components, it may be necessary to move the heat sink from side to side to
detach it.
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink
and the system board components each time the heat sink is removed. Replacement
thermal material is included with the base enclosure, heat sink, processor, and system board
spare part kits.
Reverse this procedure to install the PCH heat sink.
Processor
NOTE:
The processor spare part kit includes replacement thermal material.
Description
Spare part number
Intel Core i5-2450M processor (2.50 GHz, SC turbo up to 3.10 GHz, 1333 MHz/3.0 MB L3 cache,
dual core, 35 W)
676359-001
Intel Core i3-2350M processor (2.30 GHz, 1333 MHz/3.0 MB L3 cache, dual core, 35 W)
653340-001
Intel Core i3-2330M processor (2.20 GHz, 1333 MHz/3.0 MB L3 cache, dual core, 35 W)
653339-001
Intel Pentium B960 processor (2.20 GHz, 1333 MHz/2.0 MB L3 cache, dual core, 35 W)
664662-001
Before removing the processor, follow these steps:
72
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Chapter 4 Removal and replacement procedures
4.
Remove the battery (see Battery on page 31).
5.
Remove the service door (see Service door on page 32).
6.
Remove the optical drive (see Optical drive on page 33).
7.
Remove the hard drive (see Hard drive on page 36).
8.
Remove the keyboard (see Keyboard on page 43).
9.
Remove the top cover (see Top cover on page 46).
10. Remove the system board (see System board on page 65).
11. Remove the heat sink (see Fan and heat sink on page 68).
Remove the processor:
1.
Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn
counterclockwise, until you hear a click.
2.
Lift the processor (2) straight up, and remove it.
NOTE: The gold triangle on the processor (3) must be aligned with the triangle icon embossed
on the processor socket when you install the processor.
Reverse this procedure to install the processor.
Component replacement procedures
73
5
Setup Utility (BIOS) and System
Diagnostics
Using Setup Utility
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup
Utility includes settings for the types of peripherals installed, the startup sequence of the computer,
and the amount of system and extended memory.
NOTE: Use extreme care when making changes in Setup Utility. Errors can prevent the computer
from operating properly.
Starting Setup Utility
NOTE: An external keyboard or mouse connected to a USB port can be used with Setup Utility only
if USB legacy support is enabled.
To start Setup Utility, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2.
Press f10 to enter Setup Utility.
Changing the language of Setup Utility
1.
Start Setup Utility.
2.
Use the arrow keys to select System Configuration > Language, and then press enter.
3.
Use the arrow keys to select a language, and then press enter.
4.
When a confirmation prompt with your language selected is displayed, press enter.
5.
To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving
Changes, and then press enter.
Your change takes effect immediately.
74
Chapter 5 Setup Utility (BIOS) and System Diagnostics
Navigating and selecting in Setup Utility
To navigate and select in Setup Utility, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then
press enter, or use a pointing device to click the item.
●
To scroll up and down, click the up arrow or the down arrow in the upper-right corner of
the screen, or use the up arrow key or the down arrow key.
●
To close open dialog boxes and return to the main Setup Utility screen, press esc, and then
follow the on-screen instructions.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or
the keyboard to navigate and make selections in Setup Utility.
2.
Press f10 to enter Setup Utility.
To exit Setup Utility menus, choose one of the following methods:
●
To exit Setup Utility menus without saving your changes, click the Exit icon in the lower-left
corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press
enter.
●
To save your changes and exit Setup Utility menus, click the Save icon in the lower-left corner of
the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press
enter.
Your changes go into effect when the computer restarts.
Displaying system information
1.
Start Setup Utility.
2.
Select the Main menu. System information such as the system time and date, and identification
information about the computer is displayed.
3.
To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit
Discarding Changes, and then press enter.
Using Setup Utility
75
Restoring factory settings in Setup Utility
NOTE:
Restoring defaults will not change the hard drive mode.
To return all settings in Setup Utility to the values that were set at the factory, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2.
Press f10 to enter Setup Utility.
3.
Use a pointing device or the arrow keys to select File > Restore Defaults.
4.
Follow the on-screen instructions.
5.
To save your changes and exit, click the Save icon in the lower-left corner of the screen, and
then follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory
settings.
Exiting Setup Utility
●
To exit Setup Utility and save your changes from the current session:
If the Setup Utility menus are not visible, press esc to return to the menu display. Then use
the arrow keys to select Exit > Exit Saving Changes, and then press enter.
●
To exit Setup Utility without saving your changes from the current session:
If the Setup Utility menus are not visible, press esc to return to the menu display. Then use
the arrow keys to select Exit > Exit Discarding Changes, and then press enter.
Updating the BIOS
Updated versions of the BIOS may be available on the HP Web site.
Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.
76
Chapter 5 Setup Utility (BIOS) and System Diagnostics
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently
installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing
fn+esc (if you are already in Windows) or by using Setup Utility.
1.
Start Setup Utility.
2.
Use a pointing device or the arrow keys to select File > System Information.
3.
To exit Setup Utility without saving your changes, click the Exit icon in the lower-left corner of
the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press
enter.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download
and install a BIOS update only when the computer is connected to reliable external power using
the AC adapter. Do not download or install a BIOS update while the computer is running on battery
power, docked in an optional docking device, or connected to an optional power source. During
the download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep or Hibernation.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.
Select Start > Help and Support > Maintain.
2.
Follow the on-screen instructions to identify your computer and access the BIOS update you
want to download.
3.
At the download area, follow these steps:
a.
Identify the BIOS update that is later than the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information
to locate the update later, after it has been downloaded to your hard drive.
b.
Follow the on-screen instructions to download your selection to the hard drive. Make a note
of the path to the location on your hard drive where the BIOS update is downloaded. You
will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator
before installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after
the download is complete. If no instructions are displayed, follow these steps:
1.
Open Windows Explorer by selecting Start > Computer.
2.
Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.
Using the hard drive path you recorded earlier, open the folder on your hard drive that contains
the update.
Using Setup Utility
77
4.
Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5.
Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete
the downloaded file from your hard drive.
Using System Diagnostics
System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is
functioning properly. The following diagnostic tests are available in System Diagnostics:
●
Start-up test—This test analyzes the main computer components that are required to start
the computer.
●
Run-in test—This test repeats the start-up test and checks for intermittent problems that
the start-up test does not detect.
●
Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all
data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move
the data to a good sector.
●
Memory test—This test analyzes the physical condition of the memory modules. If it reports an
error, replace the memory modules immediately.
●
Battery test—This test analyzes the condition of the battery. If the battery fails the test, contact
HP support to report the issue and purchase a replacement battery.
You can also view system information and error logs in the System Diagnostics window.
To start System Diagnostics:
1.
Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is
displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed,
press f2.
2.
Click the diagnostic test you want to run, and then follow the on-screen instructions.
NOTE:
78
If you need to stop a diagnostics test while it is running, press esc.
Chapter 5 Setup Utility (BIOS) and System Diagnostics
6
Specifications
Computer specifications
Metric
U.S.
Width
41.2 cm
16.23 in
Depth
26.77 cm
10.5 in
Height (front to back)
3.11 cm to 3.68 cm
1.23 in to 1.45 in
Weight:
2.98 kg
6.57 lbs
Dimensions:
Input power
Operating voltage and current
18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A – 65 W
19 V dc @ 4.74 A or 19.5 V dc @ 4.62 A – 90 W
Temperature
Operating (writing to optical disc)
5°C to 35°C
41°F to 95°F
Nonoperating
-20°C to 60°C
-4°F to 140°F
Relative humidity
Operating
10% to 90%
Nonoperating
5% to 90%
Maximum altitude (unpressurized)
Operating (14.7 to 10.1 psia)
-15 m to 3,048 m
-50 ft to 10,000 ft
Nonoperating (14.7 to 4.4 psia)
-15 m to 12,192 m
-50 ft to 40,000 ft
Shock
Operating
125 g, 2 ms, half-sine
Nonoperating
200 g, 2 ms, half-sine
Random vibration
Operating
0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate
Nonoperating
1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within
this range of temperatures.
Computer specifications
79
43.9 cm (17.3 in) display specifications
Metric
U.S.
Height
21.7 cm
8.54 in
Width
38.4 cm
15.12 in
Diagonal
43.9 cm
17.3 in
Number of colors
Up to 16.8 million
Contrast ratio
200:1 (typical)
Brightness
200 cd/m2 (nits), typical
Dimensions
Pixel resolution
80
Pitch
0.197 mm × 0.197 mm
Format
1600 × 900
Configuration
RGB vertical stripe
Backlight
LED
Character display
80 × 25
Total power consumption (varies by display)
2.0 W
Viewing angle
±65° horizontal, ±50° vertical (typical)
Chapter 6 Specifications
Hard drive specifications
1 TB*
750 GB*
640 GB*
500 GB*
320 GB*
Height
9.5 mm
9.5 mm
9.5 mm
9.5 mm
9.5 mm
Width
70 mm
70 mm
70 mm
70 mm
70 mm
Weight
107 g max
107 g max
107 g max
107 g max
107 g max
Interface type
SATA
SATA
SATA
SATA
SATA
Transfer rate
300 MB/sec
300 MB/sec
300 MB/sec
300 MB/sec
300 MB/sec
Security
ATA security
ATA security
ATA security
ATA security
ATA security
Dimensions
Seek times (typical read, including setting)
Single track
1.5 ms
1.0 ms
1.0 ms
1.5 ms
2.0 ms
Average
11.0 ms
14.0 ms
14.0 ms
12.0 ms
12.0 ms
Maximum
22.0 ms
24.0 ms
22.0 ms
22.0 ms
22.0 ms
Logical blocks
1,953,525,168
1,465,128,359
1,250,242,867
976,752,240
625,121,433
Disk rotational speed
5400 rpm
7200 and
5400 rpm
7200 and
5400 rpm
7200 and
5400 rpm
7200 and
5400 rpm
Operating temperature
5°C to 55°C (41°F to 131°F)
*Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.
NOTE: Certain restrictions and exclusions apply. Contact support for details.
SSD specifications
Performance
Sequential read (maximum)
270 MB/s
Sequential write (maximum)
165 MB/s
Characteristics
Interface
SATA revision 2.6
Flash type
Multi-Level Cell (MLC) NAND
Flash capacity
160 GB
Features
ATA Security; ATA8-ACS; SATA 2.6; Device Initiated Power
Management (DIPM)
Environmental specifications
Operating temperature
0°C to +70°C (32°F to 158°F)
Storage temperature
-55°C to +95°C (-67°F to 203°F)
Shock
1500 g
Hard drive specifications
81
Vibration (operating)
2.17 GRMS (5-700 Hz) Max
Physical specifications
Connector
7+15 pin SATA connector
Weight
< 88 g (3.1 oz)
DVD±RW SuperMulti Double-Layer Combo Drive
specifications
Applicable disc
Read
CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED
MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD
(Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD
+RW, DVD-RAM
Write
CD-R and CD-RW, DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM
Random access time
DVD
< 230 ms
CD
< 175 ms
Cache buffer
2 MB
Data transfer rate
82
24X CD-ROM
3,600 KB/sec
8X DVD-ROM
10,800 KB/sec
24X CD-R
3,600 KB/sec
16X CD-RW
2,400 KB/sec
8X DVD+R
10,800 KB/sec
4X DVD+RW
5,400 KB/sec
8X DVD-R
10,800 KB/sec
4X DVD-RW
5,400 KB/sec
2.4X DVD+R(9)
2,700 KB/sec
5X DVD-RAM
6,750 KB/sec
Transfer mode
Multiword DMA Mode
Chapter 6 Specifications
BD ROM DVD±R/RW Super Multi Double-Layer Drive
specifications
Applicable disc
Read
BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM,
DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM
(Ver.2), CD-DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2,
form 1 and form 2), Photo CD (single and multiple sessions), CD Extra,
CD-R, CD-RW, and CD-TEXT
Write
DVD-RAM (Ver.2), DVD+R, DVD-R, CD-R, and CD-ROM
Random access time
BD
< 230 ms
DVD
< 180 ms
CD
< 180 ms
Cache buffer
4.5 MB
Data transfer rate
24X CD-ROM
3,600 KB/sec
8X DVD-ROM
10,800 KB/sec
4X BD
18,000 KB/sec
24X CD-R
3,600 KB/sec
16X CD-RW
2,400 KB/sec
8X DVD+R
10,800 KB/sec
4X DVD+RW
5,400 KB/sec
8X DVD-R
10,800 KB/sec
4X DVD-RW
5,400 KB/sec
2.4X DVD+R(9)
2,700 KB/sec
5X DVD-RAM
6,750 KB/sec
1X BD-ROM
4,500 KB/sec
1X BD-R read
4,500 KB/sec
1X BD-RE read
4,500 KB/sec
Transfer mode
Multiword DMA Mode
BD ROM DVD±R/RW Super Multi Double-Layer Drive specifications
83
7
Backing up, restoring, and recovering
Your computer includes tools provided by the operating system and HP to help you safeguard your
information and retrieve it if ever needed.
Creating backups
1.
Use HP Recovery Manager to create recovery media immediately after you set up the working
computer.
2.
As you add hardware and software programs, create system restore points.
3.
As you add photos, video, music, and other personal files, create a backup of your system and
personal information.
Creating recovery media to recover the original system
After you successfully set up the computer, you should create recovery discs or a recovery flash drive
using HP Recovery Manager. You will need these recovery discs or recovery flash drive to perform a
system recovery should the hard drive become corrupted. A system recovery reinstalls the original
operating system, and then configures the settings for the default programs.
What you need to know
●
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
●
HP Recovery Manager examines the computer and determines the required storage capacity for
the flash drive or the number of blank DVD discs that will be required.
Use DVD-R, DVD+R, DVD-R DL, DVD+R DL discs or a flash drive. Do not use rewriteable discs
such as CD±RW, DVD±RW, double-layer DVD±RW, and BD-RE (rewritable Blu-ray) discs; they
are not compatible with HP Recovery Manager software.
84
●
If your computer does not include an integrated optical drive, you can use an optional external
optical drive (purchased separately) to create recovery discs, or you can obtain recovery discs
for your computer from the HP website. If you use an external optical drive, it must be connected
directly to a USB port on the computer, not to a USB port on an external device, such as a USB
hub.
●
Be sure that the computer is connected to AC power before you begin creating the recovery
media.
●
The creation process can take up to an hour or more. Do not interrupt the creation process.
●
Store the recovery media in a safe location, separate from the computer.
●
If necessary, you can exit the program before you have finished creating the recovery media.
The next time you open HP Recovery Manager, you will be prompted to continue the process.
Chapter 7 Backing up, restoring, and recovering
Creating the recovery media
1.
Select Start and type recovery in the search field. Select Recovery Manager from the list.
Allow the action to continue, if prompted.
2.
Click Recovery Media Creation.
3.
Follow the on-screen instructions to continue.
To recover, see Recovering the original system using HP Recovery Manager on page 87
Creating system restore points
A system restore point is a snapshot of certain hard drive contents saved by Windows System
Restore at a specific time. A restore point contains information such as registry settings that Windows
uses. Restoring to a previous restore point allows you to reverse changes that have been made to the
system since the restore point was created.
Restoring to an earlier system restore point does not affect data files saved or emails created since
the last restore point, but it does affect software you may have installed.
For example, if you download a photo from a digital camera and then restore the computer to the
state it was on the previous day, the photo remains on the computer.
However, if you install photo viewing software and then restore your computer to the state it was on
the previous day, the software will be uninstalled, and you won't be able to use it.
What you need to know
●
If you restore to a restore point and then change your mind, you can undo the restoration.
●
You should create system restore points:
●
◦
Before you add or change software or hardware
◦
Periodically, whenever the computer is running normally
System Restore also saves shadow copies of files that have been changed since the last restore
point was created. For more information about using shadow copies to restore, see Help and
Support.
Creating a system restore point
1.
Select Start > Control Panel > System and Security > System.
2.
In the left pane, click System Protection.
3.
Click the System Protection tab.
4.
Click Create, and follow the on-screen instructions.
To restore, see Restoring to a previous system restore point on page 87.
Backing up system and personal information
Your computer stores information that is important to you, such as files, emails, and photos, and you
will want to keep that information even if you download a virus or the system stops working properly.
How completely you are able to recover your files depends on how recent your backup is. As you add
new software and data files, you should create backups on a regular basis.
Creating backups
85
Tips for a successful backup
●
Number backup discs before inserting them into the optical drive.
●
Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these
folders periodically.
●
Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your
settings. The screen shot can be a time-saver if you have to re-enter your preferences.
To create a screen shot:
1.
Display the screen you want to save.
2.
Copy the screen image:
To copy only the active window, press alt+prt sc.
To copy the entire screen, press prt sc.
3.
Open a word-processing document or graphics editing program, and then select Edit > Paste.
The screen image is added to the document.
4.
Save and print the document.
What you need to know
●
You can back up your information to an optional external hard drive, a flash drive, a network
drive, or discs.
●
Connect the computer to AC power during backups.
●
Allow enough time for the backup. Depending on files sizes, it may take more than an hour.
●
Verify the amount of free space on your backup storage device before you back up.
●
You should back up:
◦
Before adding or changing software or hardware.
◦
Before the computer is repaired or restored.
◦
On a regular schedule to be sure you have recent copies of personal information.
◦
After you add many files—for example, if you saved videos from a birthday party.
◦
Before using antivirus software to remove a malicious program.
◦
After adding information that is hard to replace, such as pictures, videos, music, project
files, or data records.
Creating a backup using Windows Backup and Restore
Windows allows you to back up files using Windows Backup and Restore. You can select the level
you want to back up, from individual folders to drives. The backups are compressed to save space.
To back up:
1.
Select Start > Control Panel > System and Security > Backup and Restore.
2.
Follow the on-screen instructions to schedule and create a backup.
NOTE: Windows includes the User Account Control feature to improve the security of the computer.
You may be prompted for your permission or password for tasks such as installing software, running
utilities, or changing Windows settings. See Help and Support for more information.
86
Chapter 7 Backing up, restoring, and recovering
To restore, see Restoring specific files using Windows Backup and Restore on page 87.
Restore and recovery
Restoring to a previous system restore point
Sometimes installing a software program causes your computer or Windows to behave unpredictably.
Usually uninstalling the software fixes the problems. If uninstalling does not fix the problems, you can
restore the computer to a previous system restore point (created at an earlier date and time).
To restore to a previous system restore point, when the computer was running correctly:
1.
Select Start > Control Panel > System and Security > System.
2.
In the left pane, click System Protection.
3.
Click the System Protection tab.
4.
Click System Restore, and follow the on-screen instructions.
Restoring specific files
If files are accidentally deleted from the hard disk and they can no longer be restored from the
Recycle Bin, or if files become corrupt, restoring specific files is useful. Restoring specific files is also
useful if you ever choose to recover the original system using HP Recovery Manager. You can only
restore specific files that you have backed up before.
Restoring specific files using Windows Backup and Restore
Windows allows you to restore files that were backed up using Windows Backup and Restore:
1.
Select Start > Control Panel > System and Security > Backup and Restore.
2.
Follow the on-screen instructions to restore your backup.
NOTE: Windows includes the User Account Control feature to improve the security of the computer.
You may be prompted for your permission or password for tasks such as installing software, running
utilities, or changing Windows settings. See Help and Support for more information.
Recovering the original system using HP Recovery Manager
HP Recovery Manager software allows you to repair or recover the computer to its original factory
state.
What you need to know
●
HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's
website or reinstall the software from the disc provided by the manufacturer.
●
A system recovery should be used as a final attempt to correct computer issues. If you have not
already tried restore points (see Restoring to a previous system restore point on page 87) and
partial restores (see Restoring specific files on page 87), try them before using HP Recovery
Manager to recover your system.
●
A system recovery must be performed if the computer hard drive fails or if all attempts to correct
any functional computer issues fail.
Restore and recovery
87
●
If the recovery media do not work, you can obtain recovery discs for your system from the HP
website.
●
The Minimized Image Recovery option is recommended for advanced users only. All hardwarerelated drivers and software are re-installed, but other software applications are not. Do not
interrupt the process until it is complete, otherwise the recovery will fail.
Recovering using HP Recovery partition (select models only)
The HP Recovery partition (select models only), allows you to restore your system without the need
for recovery discs or a recovery flash drive. This type of recovery can only be used if the hard drive is
still working.
To check for the presence of a recovery partition, select Start, right-click Computer then select
Manage > Disk Management. If the recovery partition is present, a Recovery drive is listed in the
window.
NOTE:
1.
Recovery discs have been included if your computer did not ship with a recovery partition.
Access HP Recovery Manager in either of the following ways:
●
Select Start and type recovery in the search field. Select Recovery Manager from the
list.
– or –
●
Turn on or restart the computer, and then press esc while the “Press the ESC key for
Startup Menu” message is displayed at the bottom of the screen. Then press f11 while the
“F11 (System Recovery)” message is displayed on the screen.
2.
Click System Recovery in the HP Recovery Manager window.
3.
Follow the on-screen instructions.
Recovering using the recovery media
1.
If possible, back up all personal files.
2.
Insert the first recovery disc into the optical drive on your computer or an optional external
optical drive, and then restart the computer.
– or –
Insert the recovery flash drive into a USB port on your computer, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the
computer boot order. See Changing the computer boot order on page 88.
3.
Press f9 at system bootup.
4.
Select the optical drive or the flash drive.
5.
Follow the on-screen instructions.
Changing the computer boot order
To change the boot order for recovery discs:
88
1.
Restart the computer.
2.
Press esc while the computer is restarting, and then press f9 for boot options.
3.
Select Internal CD/DVD ROM Drive from the boot options window.
Chapter 7 Backing up, restoring, and recovering
To change the boot order for a recovery flash drive:
1.
Insert the flash drive into a USB port.
2.
Restart the computer.
3.
Press esc while the computer is restarting, and then press f9 for boot options.
4.
Select the flash drive from the boot options window.
Restore and recovery
89
8
Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to
120 V ac, or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the
country or region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and
region where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
90
●
The length of the power cord set must be at least 1.5 m (5.0 ft) and no more than 2.0 m (6.5 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for
evaluation in the country or region where the power cord set will be used.
●
The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating
of 125 or 250 V ac, as required by the power system of each country or region.
●
The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320
Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.
Chapter 8 Power cord set requirements
Requirements for specific countries and regions
Country/region
Accredited agency
Applicable note number
Argentina
IRAM
1
Australia
SAA
1
Austria
OVE
1
Belgium
CEBEC
1
Brazil
ABNT
1
Canada
CSA
2
Chile
IMQ
1
Denmark
DEMKO
1
Finland
FIMKO
1
France
UTE
1
Germany
VDE
1
India
ISI
1
Israel
SII
1
Italy
IMQ
1
Japan
JIS
3
The Netherlands
KEMA
1
New Zealand
SANZ
1
Norway
NEMKO
1
The People's Republic of China
CCC
4
Saudi Arabia
SASO
7
Singapore
PSB
1
South Africa
SABS
1
South Korea
KTL
5
Sweden
SEMKO
1
Switzerland
SEV
1
Taiwan
BSMI
6
Thailand
TISI
1
The United Kingdom
ASTA
1
Requirements for specific countries and regions
91
92
Country/region
Accredited agency
Applicable note number
The United States
UL
2
1.
The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance
coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region
where it will be used.
2.
The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole
grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL
mark. UL file number must be on each element.
3.
The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The
wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
4.
The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the CCC certification mark.
5.
The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval
number must be on each element. Corset approval number and logo must be printed on a flag label.
6.
The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance
coupler, cable, and wall plug) must bear the BSMI certification mark.
7.
For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V
ac), with UL and CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or
1.00 mm2 conductor size, with plug BS 1363/A with BSI or ASTA marks.
Chapter 8 Power cord set requirements
9
Recycling
When a battery has reached the end of its useful life, do not dispose of the battery in general
household waste. Follow the local laws and regulations in your area for battery disposal. HP
encourages customers to recycle used electronic hardware, HP original print cartridges, and
rechargeable batteries.
For more information about recycling programs, see the HP website at www.hp.com/recycle.
93
Index
A
AC adapter 11
AC adapter, spare part numbers
20
action keys
identifying 7
antenna
locations 5
removal 61
spare part number 18, 22, 55,
61
Antenna Kit, spare part number
18, 22, 55, 61
audio, product description 2
audio-in (microphone) jack 10
audio-out (headphone) jack 10
B
backups 84
base enclosure, spare part
number 16, 22
battery
removal 31
spare part numbers 16, 20, 31
battery bay 12
battery release latch 12
Blu-ray Disc (BD) ROM and DVD
±R/RW SuperMulti Double-Layer
Drive
specifications 83
Blu-ray ROM DVD±R/RW Super
Multi Double-Layer Drive
precautions 25
removal 33
spare part numbers 17, 19,
23, 33
boot order
changing 88
bottom components 12
button component 6
buttons
left TouchPad 9
optical drive eject 11
power 6
94
Index
right TouchPad 9
TouchPad on/off 9
C
cable kit 61
cables, service considerations 24
caps lock light, identifying 8
chipset, product description 1
components
bottom 12
button 6
display 5
left side 10
lights 8
right side 11
TouchPad 9
computer feet
locations 30
spare part number 16, 21, 30
computer major components 14
computer specifications 79
connector, power 11
connectors, service
considerations 24
D
deleted files
restoring 87
Digital Media Slot, identifying 10
display 15
spare part numbers 55
specifications 80
subcomponents 18
display assembly
removal 55
display bezel
removal 57
spare part number 18, 22, 55,
57
display components 5
display enclosure
spare part numbers 22
display enclosure, spare part
numbers 18, 55
Display Hinge Kit, spare part
number 18, 22, 55, 60
display panel
product description 1
removal 59
spare part number 18, 23, 55
display panel cable
removal 60
spare part number 18, 22, 55,
59, 60
Display Panel Cable Kit, spare part
number 18, 22, 55, 60
Display Screw Kit, spare part
number 18, 23, 55
drives, preventing damage 25
DVD±RW and CD-RW Super Multi
Double-Layer Combo Drive
precautions 25
removal 33
spare part numbers 33
DVD±RW and CD-RW SuperMulti
Double-Layer Combo Drive
specifications 82
DVD±RW Super Multi DoubleLayer Combo Drive
spare part numbers 17, 19, 22
E
electrostatic discharge 25
equipment guidelines 28
esc key, identifying 7
Ethernet, product description 2
external media cards, product
description 3
external monitor port 10
F
fan
removal 68
spare part number 16, 21, 68
feet
locations 30
spare part number 16, 21, 30
fn key, identifying 7
G
graphics, product description
grounding guidelines 25
guidelines
equipment 28
grounding 25
packaging 27
transporting 27
workstation 27
1
H
hard drive
precautions 25
product description 1
removal 36
spare part numbers 16, 19, 36
specifications 81
hard drive bay, identifying 12
hard drive bracket, illustrated 19
hard drive bumper
illustrated 19
Hard Drive Hardware Kit, spare
part number 17, 19, 22, 36
hard drive light 11
HDMI port, identifying 10
heat sink
removal 68
spare part numbers 21, 68
hinge
removal 60
spare part number 18, 22, 55,
60
hinge cover
removal 58
spare part number 18, 22, 55,
58
HP Recovery Manager 87
I
integrated numeric keypad,
identifying 7
internal media card, product
description 3
J
jack
audio-in (microphone) 10
audio-out (headphone) 10
jacks
network 10
RJ-45 (network) 10
K
keyboard
product description 3
removal 43
spare part numbers 15, 22, 43
keypad, integrated numeric 7
keys
action 7
esc 7
fn 7
num lock 7
Windows applications 7
Windows logo 7
L
latch, battery release 12
left-side components 10
light components 8
lights
AC adapter 11
caps lock 8
hard drive 11
mute 8
optical drive 11
power 8, 11
TouchPad 8, 9
webcam 5
wireless 8
M
mass storage device
precautions 25
removal 36
spare part numbers 19, 36
memory module
product description 1
removal 38
spare part numbers 17, 21, 38
memory module compartment,
identifying 12
microphone
location 5
product description 2
model name 1
mute light, identifying 8
N
network jack, identifying 10
num lock key, identifying 7
O
operating system, product
description 4
optical drive
precautions 25
product description 2
removal 33
spare part numbers 17, 19, 33
specifications 82, 83
optical drive bracket, removal 34
optical drive cable
removal 61
optical drive eject button,
identifying 11
optical drive light, identifying 11
optical drive, identifying 11
original system recovery 87
P
packaging guidelines 27
PCH heat sink
removal 71
spare part number 23, 71
plastic parts, service
considerations 24
plastics kit 32
Plastics Kit, spare part number
17, 23
pointing device, product
description 3
ports
external monitor 10
HDMI 10
USB 2.0 11
USB 3.0 10
ports, product description 3
power button board
removal 50
spare part number 15, 23, 50
power button, identifying 6
power connector cable
removal 64
spare part number 16, 22
power connector, identifying 11
power cord
requirements for all countries
90
requirements for specific
countries and regions 91
Index
95
set requirements 90
spare part numbers 20
power lights, identifying 8, 11
power requirements, product
description 3
processor
removal 72
spare part numbers 16, 21, 72
processors, product description 1
product description
audio 2
chipset 1
display panel 1
Ethernet 2
external media cards 3
graphics 1
hard drives 1
internal media card 3
keyboard 3
memory module 1
microphone 2
operating system 4
optical drive 2
pointing device 3
ports 3
power requirements 3
processors 1
product name 1
security 4
serviceability 4
video 2
wireless 2
product name 1
R
recovering from the recovery
discs 88
recovering the original system 87
recovery 87
HP Recovery Manager 87
recovery discs 84
recovery media 84
recovery, system 87
recycling 93
removal/replacement
preliminaries 24
procedures 28
restore points 85
restoring the original system
creating recovery media 84
96
Index
right-side components 11
RJ-45 (network) jack, identifying
10
RTC battery
removal 67
spare part number 16, 21, 67
Rubber Feet Kit, spare part
number 16, 21, 30
supported discs 84
system board
removal 65
spare part numbers 15, 21, 65
System Diagnostics 74
system recovery 87
system restore points 85
creating 85
S
Screw Kit, spare part number 20,
23
security cable slot, identifying 11
security, product description 4
service considerations
cables 24
connectors 24
plastic parts 24
service door
removal 32
spare part number 17, 32
service label 13, 29
serviceability, product
description 4
Setup Utility (BIOS) 74
slots
Digital Media 10
security cable 11
solid-state drive (SSD)
specifications 81
Speaker Kit, spare part number
15, 23, 49
speakers
removal 49
spare part number 15, 23, 49
speakers, identifying 6
specifications
Blu-ray Disc (BD) ROM and
DVD±R/RW SuperMulti
Double-Layer Drive 83
computer 79
display 80
DVD±RW and CD-RW
SuperMulti Double-Layer
Combo Drive 82
hard drive 81
optical drive 82, 83
SSD 81
SSD
spare part number 23
T
Thermal Material Kit, spare part
number 20
tools required 24
top cover
removal 46
spare part numbers 15, 23, 46
TouchPad
buttons 9
TouchPad button board
removal 52
spare part number 15, 23, 52
TouchPad components 9
TouchPad LED board
removal 53
spare part number 15, 23, 53
TouchPad light 9
TouchPad on/off button 9
TouchPad reader light 8
TouchPad zone, identifying 9
transporting guidelines 27
U
USB 2.0 ports, identifying 11
USB 3.0 ports, identifying 10
USB board
removal 63
spare part number 16, 23
V
vents, identifying 10, 12
video, product description
2
W
webcam light 5
webcam, location 5
webcam/microphone module
removal 57
spare part number 18, 22, 55,
58
Windows applications key,
identifying 7
Windows Backup and Restore
restoring files 87
Windows logo key, identifying 7
wireless antenna
locations 5
removal 61
spare part number 18, 22, 55,
61
wireless light 8
wireless module compartment,
identifying 12
wireless, product description 2
WLAN module
removal 41
spare part numbers 17, 21, 41
workstation guidelines 27
Index
97