Crown QMS Specifications

 ®
®
The following are trademarks or registered trademarks of their respective owners. Other product names mentioned in this
manual may also be trademarks or registered trademarks of their respective owners. Registered trademarks are
registered in the United States Patent and Trademark Office; some trademarks may also be registered in other countries.
QMS, Crown, CrownAdmin, CrownNet, magicolor, the QMS logo, and the Crown seal are registered trademarks of QMS,
Inc., and CrownView, ImageServer, PS Executive Series, Q COLOR , and QFORM are trademarks of QMS, Inc.
PostScript is a trademark of Adobe Systems Incorporated for a page description language and may be registered in
certain jurisdictions. Throughout this manual, “PostScript Level 2” is used to refer to a set of capabilities defined by Adobe
Systems for its PostScript Level 2 page description language. These capabilities, among others, are implemented in this
product through a QMS-developed emulation that is compatible with Adobe's PostScript Level 2 language. Adobe,
Acrobat, the Acrobat logo/Adobe Systems Incorporated. 3Com, 3+Open/3Com Corporation. Aldus, Aldus PageMaker,
Aldus FreeHand/Aldus Corporation. Apple, AppleTalk, EtherTalk, LaserWriter, LocalTalk, Macintosh, TrueType/Apple
Computer, Inc. VINES/Banyan. Centronics/Centronics. Color Solutions, ColorBlind/Color Solutions. LaserMprints/Condé
Systems. DEC, DECnet, LN03, LN03 Plus, VMS/Digital Equipment Corporation. PhoneNET/Farallon Computing, Inc.
ColorCopyCover/Hammermill. CompuServe/H&R Block. Hewlett-Packard, HP, PCL, HP-GL, LaserJet/Hewlett-Packard Co.
IBM, OS/2, Token-Ring/International Business Machines Corporation. Intel/Intel Corporation. Iomega, Jaz, Zip/Iomega.
Microsoft, MS-DOS/Microsoft Corporation. NEC, V R 4300/NEC. Novell and NetWare/Novell, Inc. QuarkXPress/Quark, Inc.
TOPS/Sun Microsystems, Inc. UNIX/UNIX Systems Laboratories. 3M/3M. SIMM/Wang Laboratories. Spectratech/Warren.
Cover/Card/Weyerhaeuser. Ethernet/Xerox.
PANTONE Colors generated by the QMS magicolor 2+ are four-color process simulations and may not match PANTONEidentified solid color standards. Use current PANTONE Color Reference Manuals for accurate color.
PANTONE Color simulations are only obtainable on this product when driven by qualified
Pantone-licensed software packages. Contact Pantone, Inc. for a current list of qualified
licensees.
PANTONE ® and other Pantone, Inc. trademarks are the property of Pantone, Inc.
© Pantone, Inc., 1998.
The digitally encoded software included with your QMS magicolor 2+ Print System is Copyrighted
© 1999 by QMS, Inc. All Rights Reserved. This software may not be reproduced, modified, displayed, transferred, or
copied in any form or in any manner or on any media, in whole or in part, without the express written permission of QMS,
Inc.
This manual is Copyrighted © 1999 by QMS, Inc., One Magnum Pass, Mobile, AL 36618. All Rights Reserved.
This manual may not be copied in whole or in part, nor transferred to any other media or language, without
the express written permission of QMS, Inc.
Introduction ............................................................................................................1-2
About the Printer ....................................................................................................1-2
Standard Features 1-3
About the Documentation .....................................................................................1-3
Standard Product Documentation 1-4
Related Documentation 1-6
Manuals on the CD-ROMs 1-6
About This Manual .................................................................................................1-8
Typographic Conventions 1-9
What’s Next? ........................................................................................................1-10
Introduction ............................................................................................................ 2-2
Getting Acquainted with Your Printer ................................................................. 2-2
CXE, GXE Models 2-3
EXD (Duplex) Model 2-4
Access to the Printer’s Rear Cover through the Duplexer 2-5
The Control Panel .................................................................................................. 2-6
Message Window ................................................................................................... 2-6
Setting the Message Window Language 2-7
Control Panel Indicators ....................................................................................... 2-7
Control Panel Keys ................................................................................................ 2-8
Online, Media, and Cancel Keys 2-8
Menu, Select, Previous, and Next Keys 2-9
What’s Next? ........................................................................................................ 2-10
Introduction ............................................................................................................ 3-2
Loading the Media Cassette ................................................................................. 3-2
Paper Specifications 3-2
Prepare the Printer 3-3
Prepare the Paper 3-4
Load the Cassette 3-4
Using Letterhead and Memo Media 3-6
Using Media Other Than Paper ............................................................................ 3-7
Configuring the Print Mode 3-8
Using Envelopes 3-9
Using Glossy Stock 3-11
Using Labels 3-12
Using Thick Stock 3-13
Using Transfer Media 3-14
Using Transparencies 3-15
Using Toner Cartridges .......................................................................................3-16
Toner Cartridge Life 3-16
Refilled Toner Cartridges 3-17
Ordering Toner Cartridges 3-17
Toner Cartridge Storage 3-18
Replacing a Toner Cartridge ...............................................................................3-18
Replacing the OPC Belt Cartridge ......................................................................3-21
Replacing the Fuser Oil Bottle and Oil Cleaning Roller ...................................3-24
What’s Next? ........................................................................................................3-26
Introduction ............................................................................................................4-2
High-Resolution Printing ......................................................................................4-2
How Much Memory Do You Need? 4-3
Setting the Default Resolution 4-4
Printing PDF Files ..................................................................................................4-5
Adjusting Memory Clients for PDF Printing 4-5
Print Preformatted Files Using CrownView 4-5
Cassette Chaining ..................................................................................................4-6
Enabling/Disabling Cassette Chaining 4-6
Collating Output ....................................................................................................4-7
Enabling/Disabling Collation 4-7
Working with Chunk Collation 4-8
Improving Collation Performance 4-9
Duplex (2-Sided) Printing ....................................................................................4-10
CXE, GXE—Manual Duplexing 4-10
EXD—Auto Duplexing 4-10
Printing on Standard and Custom Media Sizes ................................................4-11
Working with Status Pages ................................................................................4-11
Identifying a Status Page Type 4-11
Printing a Status Page 4-12
Cancelling/Ending Print Jobs ............................................................................. 4-13
Cancelling a Print Job 4-13
Cancelling all Print Jobs 4-13
Ending a Print Job 4-14
What’s Next? ........................................................................................................ 4-14
Introduction ............................................................................................................ 5-2
Color Management and Control 5-2
QMS QCOLOR Technology .................................................................................. 5-2
QMS QCOLOR Automatic Color Correction 5-3
Color Matching with QMS Advanced Level 2 5-5
Host-Based Color Matching 5-6
PANTONE® Color Simulation Tables 5-8
Color Calibration 5-8
Colorific 5-9
QMS ColorDepth Screening Technology 5-9
Printer Drivers ...................................................................................................... 5-10
Accessing Color Matching for Windows 95/98 5-10
Quick/Custom Configuration 5-12
Accessing Color Matching for Microsoft Windows NT 4.0 5-14
WPDs 5-17
Accessing Color Matching for Macintosh 5-18
Downloading Custom Profiles ........................................................................... 5-22
Profiling Your Printer .......................................................................................... 5-24
What’s Next? ........................................................................................................ 5-24
Introduction ............................................................................................................ 6-2
Handling the Printer .............................................................................................. 6-2
Cleaning the Printer .............................................................................................. 6-3
Guidelines for Cleaning Inside the Printer 6-3
Cleaning the Transfer Unit 6-4
Cleaning the Paper Exit Rollers 6-9
Cleaning the OPC Belt Cartridge 6-10
Cleaning the Laser Lens 6-14
Cleaning the Duplexer 6-14
Cleaning the Exterior of The Printer 6-19
Maintenance Schedule ........................................................................................6-20
Cleaning Schedule 6-20
Preventive Maintenance Schedule 6-21
Replacement Schedule 6-22
Replacing the Fuser Oil Bottle and Cleaning Roller .........................................6-24
Replacing the OPC Belt Cartridge ......................................................................6-28
Replacing the Ozone Filter .................................................................................6-31
Replacing the Waste Toner Pack .......................................................................6-32
What’s Next? ........................................................................................................6-33
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Introduction ............................................................................................................7-2
Setting up the Printer Web Page ..........................................................................7-2
Determining the Printer Name 7-2
Setting Up Your Browser Software 7-3
Printer Home Page .................................................................................................7-6
Home 7-8
Operator Control 7-8
General Settings 7-11
Printer Jobs 7-19
Consumable Status 7-21
Accounting 7-23
Statistics 7-25
System Support Page 7-27
QMS, Inc. Page 7-29
Online Help Page 7-29
What’s Next? ........................................................................................................7-33
Introduction ............................................................................................................ 8-2
Automatic Jam Recovery ...................................................................................... 8-2
Preventing Media Jams ........................................................................................ 8-2
Understanding the Media Path ............................................................................. 8-4
CXE, GXE 8-4
EXD 8-5
Understanding Media Jam Status Messages ...................................................... 8-6
Removing Media Jams .......................................................................................... 8-6
Misfeed Jams 8-7
Inner Jams, Outer and Drum Jams 8-7
Duplexer Jams 8-10
Other Jams 8-14
What’s Next? ........................................................................................................ 8-14
Introduction ............................................................................................................ 9-3
Installation Troubleshooting ............................................................................... 9-3
Status and Service Messages .............................................................................. 9-4
Status Messages 9-4
Service Messages 9-11
HP-GL Error Codes and PCL Error Codes ........................................................ 9-13
Testing PC-Printer Communication .................................................................. 9-14
Creating the Test File 9-14
Sending the Test File 9-14
ftp Testing Information 9-16
Testing Macintosh-Printer Communication ...................................................... 9-22
Testing Macintosh Communication 9-22
Printer Problem Checklist .................................................................................. 9-22
OPC Belt Cartridge Problems ............................................................................. 9-24
Control Panel Problems ......................................................................................9-24
Data Indicator Stays Lit 9-24
No Advanced Status Page’ 9-25
No Startup Page 9-25
Paper Jam Message Stays On 9-26
Printer Resets 9-26
PostScript Errors 9-27
Windows Driver Problems ...................................................................................9-27
Printer Description Files 9-27
CrownNet Problems .............................................................................................9-27
Output Problems ..................................................................................................9-29
1200x600, 2400x600 dpi Printing Unavailable/at Rated Speed 9-29
Blank Pages 9-30
Not All Pages Print 9-30
Printer Pauses 9-30
Duplexer Problems ..............................................................................................9-31
General 9-31
Print Quality Problems .......................................................................................9-32
Image Defects .......................................................................................................9-34
General 9-34
Specific 9-34
Blurred or Lightly Stained Background 9-35
Colored Bands, Horizontal Banding 9-35
Insufficient Gloss or Fusing 9-36
Irregular Print, Mottled Image 9-36
Missing Image at Edge 9-37
Mixed Color Image, Color Misregistration 9-37
Spotting 9-38
Too Dark 9-38
Too Light 9-39
Toner Smudges, Residual Images 9-39
Uneven Print Density 9-40
Vertical Streaking 9-40
Placing a Service Call .........................................................................................9-41
What’s Next? ........................................................................................................9-41
Sources of Support ...............................................................................................A-2
Your QMS Vendor A-2
Your Application Vendor A-2
Internet A-2
QMS Customer Response Center (CRC) A-3
QMS World-wide Offices .......................................................................................A-4
QMS United States and Latin America A-4
QMS Canada A-5
QMS in Japan A-5
QMS EMEA A-5
Introduction ............................................................................................................B-2
Menu Chart Conventions ......................................................................................B-2
Operator Control Menu .........................................................................................B-3
Administration Menu .............................................................................................B-4
Administration/Communications/Resident NIC/CrownNet Menu B-5
Installation Menu .................................................................................................B-10
Introduction ............................................................................................................C-2
What's Involved? C-2
Remove Cables and Cassette(s) ..........................................................................C-3
Remove the Toner Cartridges ..............................................................................C-3
Remove the OPC Belt Cartridge ..........................................................................C-3
Prepare the Fuser Unit .........................................................................................C-5
Change the Waste Toner Pack .............................................................................C-9
Remove the Lower Input Feeder ........................................................................ C-11
Repack the Printer .............................................................................................. C-14
CXE and GXE Models C-14
EXD Model C-15
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“Introduction” on page 1-2
“About the Printer” on page 1-2
“About the Documentation” on page 1-3
“About This Manual” on page 1-8
“What's Next?” on page 1-10
This manual provides an overview of your printer documentation and information on
installing consumables such as media and toner cartridges. You’ll also find information
on advanced printing features, printer care, print quality, and troubleshooting. Use this
manual in conjunction with your other QMS magicolor 2+ documentation.
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The QMS magicolor 2+ Print System comes in three models: CXE, GXE, and EXD.
CXE, GXE
EXD
QMS magicolor 2+ CXE
QMS magicolor 2+ GXE
QMS magicolor 2+ EXD
32 MB DRAM (upgradable 80 MB DRAM (upgradable 192 MB DRAM (upgradto 384 MB)
to 384 MB)
able to 384 MB)
600x600 dpi
2400x600 dpi
2400x600 dpi
Manual duplex printing
Manual duplex printing
Automatic duplex printing
250-sheet letter/A4 media 250-sheet letter/A4 media 250-sheet letter/A4 media
cassette
cassette
cassette and 250-sheet
letter/A4 lower input feeder
IDE internal hard disk drive
Time-of-day clock
Softloadable system code via flash memory
16 ppm (pages-per-minute) monochrome/4 ppm color print speed (letter/A4 paper;
600x600 dpi)
PostScript Level 2, HP PCL and HP-GL 2 fonts, and Line Printer emulations
RISC (NEC 4310)-based controller
Centronics/IEEE 1284 parallel, RS-232C serial, and QMS CrownNet 10BaseT/100BaseTX
Ethernet (EtherTalk, LAN Manager/LAN Server, NetWare, TCP/IP) interfaces
Microsoft Plug and Play support (parallel only)
Energy Star compliant
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The documentation provides a window into the many capabilities of your printer. The
more familiar you are with the documentation, the easier it’ll be for you to achieve the
results you want from your printer. This section gives you an idea of how we’ve organized information and which documents you’ll probably refer to the most.
QMS magicolor 2+ Print
System Installation
Guide
This guide assists in getting the printer up and
running. It is to be used as a quick setup
reference only and should be used in conjunction
with the full manuals.
» Note: This guide is also in Adobe Acrobat
PDF format on the magicolor 2+
Documentation CD-ROM.
QMS magicolor 2+ Print
System Operation
You’re looking at this document right now. It
introduces the printer and documentation and
explains the control panel.
This manual guides you through the day-to-day
operation of your printer. It includes information
on printing files, adding print media, and replacing
toner. It also includes information on handling,
cleaning, and maintaining your printer; improving
print quality; and troubleshooting printer
problems.
» Note: This manual is also included as an
Adobe Acrobat PDF file on the magicolor 2+
Documentation CD-ROM.
Connecting Your QMS
Print System
This manual guides you through connecting your
printer to a computer or a network and
configuring your printer for network printing.
» Note: This manual is also iincluded as an
Adobe Acrobat PDF file on the Software
Utilities CD-ROM.
QMS magicolor 2+ Print
System Options
Refer to this manual for information on installing
and using printer options: emulations, security
key, memory upgrades, fonts, interfaces, hard
disks, and system software updates.
(Adobe Acrobat PDF)
magicolor 2+
Documentation
CD-ROM
QMS magicolor 2+ Print
System Reference
(Adobe Acrobat PDF)
magicolor 2+
Documentation
CD-ROM
QMS Crown Remote
Console User’s Guide
(Adobe Acrobat PDF)
Refer to this manual when you need to change
your printer’s configuration. It also provides information on typefaces and fonts, job accounting,
printer memory, and other advanced printer features. The system administrator should get the
most use from this manual.
This manual describes how to use the Remote
Console software to access printer information
and change printer configuration settings from
anywhere on the network.
Software
Utilities
CD-ROM
QMS Crown Network
Notes
(Adobe Acrobat PDF)
Software
Utilities
CD-ROM
QMS CrownNet System
Administrator’s Guide
(Adobe Acrobat PDF)
Software
Utilities
CD-ROM
QMS Crown Document
Option Commands
(Adobe Acrobat PDF)
Software
Utilities
CD-ROM
Refer to this document for network tips. It
discusses 3Com 3+Open, Banyan VINES, LAN
Manager-based LANs, Novell NetWare, TCP/IP,
UNIX, DECnet, and VMS. In most cases, only
advanced network users and system
administrators need this information.
Refer to this manual when configuring the
printer’s QMS CrownNet 10BaseT/100BaseTX
Ethernet or optional QMS CrownNet Token-Ring
interface and when using the QMS CrownAdmin
software.
This manual lists and explains all QMS Document
Option Commands (DOCs), software codes you
insert in documents to enable printer features that
can’t be accessed by your application or page
description language. Printer-supported DOCs
are listed in appendix C, “Document Option
Commands,” of the Reference manual. In most
cases only advanced users or system
administrators need this information.
Several other documents are also helpful when using your printer:
Other Reference
Sources
Don’t forget that your application documentation, host
operating system documentation, and network
documentation all contain useful printing information.
Further information on QMS printers is available
through the Internet. See appendix A, “QMS
Customer Support” for details.
The manuals included on the QMS magicolor 2+ Print System Documentation and
QMS Software Utilities CD-ROMs are in Adobe Acrobat PDF format. We’ve also provided the Acrobat Reader and QuickTime programs on both CD-ROMs. The CD-ROM
insert provides instructions on installing them.
Adobe Acrobat PDF-formatted manuals give you more flexibility and convenience
than do hardcopy manuals when you have to access information. Here are some of
the advantages PDF-formatted manuals provide:
You can store the PDF manuals in a central location for access by anyone on the
network.
You can view and print the manuals on Windows, Macintosh, and UNIX platforms.
You can view the manuals on web browsers using the Acrobat plug-in.
You can view the manuals on-screen in different formats (side-by-side or twoup, one page at a time, scrolling two-up, article flow, and zooming capability up
to 800%).
You can conduct full-text searches through all of the manuals.
You can watch QuickTime video clips on Windows and Macintosh platforms that
enhance the text and illustrations for a number of commonly performed
procedures. (When installing the Reader, be sure to select the option to install
QuickTime.)
You can print only the manual pages that you need.
The PDF-formatted manuals have been enhanced for on-screen viewing and navigation. Throughout each manual are numerous hotlinks to cross-reference points.
The table of contents and the index are fully hotlinked to their respective page references, and all World Wide Web addresses are linked to their respective home
pages.
We hope you enjoy using the Acrobat software to access the information in your manuals. They’ll never become dog-eared and yellowed or collect dust on some forgotten
shelf with quick online access. Your PDF-formatted manuals will empower you to take
full advantage of all the capabilities of your printer.
When you use Acrobat to view your manuals, keep the following tips in mind for using
some of the navigation features built into Acrobat and your manuals.
You may view the document in three different styles: page only, with bookmarks,
or with thumbnails. Try each to see which you like best. Viewing with bookmarks
will enable you to use a quick table of contents to move around the document.
The toolbar also gives you quick access to page navigation features. For example, you may click a button to advance (>) or reverse (<) one page, go to the start
(|<) or end (>|) of the document, or use the history button (<<) to go to the previous pages you viewed. There are other buttons in the toolbar to change view or
magnification of the document.
As you browse through the document the open hand tool will sometimes turn into
a pointing hand. You have discovered an embedded link in the manual. You will
find these links in the table of contents, index, www addresses, and cross references. Click on the link to jump to a new location.
You may discover a movie camera icon on Windows and Macintosh platforms. Click the icon to play a QuickTime video clip of the procedure
described in the text.
Use the Acrobat Reader Online Help for a more complete explanation of these
features.
All QMS manuals are also available in hard copy. In the US, contact QMS Supplies
and Accessories at 1 (800) 523-2696 for purchase information. Elsewhere, refer to
appendix A, “QMS Customer Support.”
In addition, many applications, utilities, and printer drivers on the QMS Software Utilities CD-ROM are available on alternate media. Contact your local vendor for media
availability and purchase information. You can also download many of these files via
ftp from our World Wide Web Server at http:/www.qms.com or our ftp resource at
ftp.qms.com. Refer to appendix A, “QMS Customer Support,” for sales and support
locations and telephone numbers.
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Introduction
Provides an overview of this guide.
About Your Printer
Provides further information about getting
acquainted with your printer and introduces the
parts of the printer control panel.
Consumables
Describes the media that’s best suited for your
printer; how to load paper, envelopes, labels,
and transparencies; and how to replace the
toner cartridges, OPC belt cartridge, fuser oil
bottle, cleaning roller, and waste toner pack.
Advanced Printing
Features
Explains how to collate output, print a status
page, cancel a print job, and end a print job.
Color Printing
Describes how to print documents in color.
Printer Care
Describes how to handle and clean the printer.
CrownView Printer
Web Page
Contains information on how to access and use
the printer’s web page.
Media Jams
Explains how to locate and clear media jams.
Troubleshooting
Printer Problems
Lists printer status messages, outlines printer
and print quality problems and solutions, and
describes how to place a service call.
Customer
QMS
Support
Provides product sales and support telephone
numbers, and describes how to communicate
with QMS through the Internet.
B
Provides a view of the printer’s configuration
menu.
Configuration Menu
to relocate or ship your printer after it’s
Repacking the Printer need
been installed.
Explains how to repack the printer in case you
Index
The following typographic conventions are used in this manual:
Mixed-Case
Courier
Text you type, and messages and information displayed on
the screen
Mixed-Case
Italic Courier
Variable text you type; replace the italicized word(s) with
information specific to your printer or computer
UPPERCASE
COURIER
Information displayed in the printer message window
lowercase bold
PostScript operators and DOS commands
lowercase italic
Variable information in text
UPPERCASE
File and utility names
↵
Press the Enter key (PC) or Return key (Macintosh).
^
Press and hold down the Ctrl key (PC).
In Adobe Acrobat PDF versions of the manual, click to play a
QuickTime video clip of the procedure described in the text.
»
Note: Notes contain tips, extra information, or important information that deserves
emphasis or reiteration.
Caution: Cautions present information that you need to know to avoid equipment
damage, process failure, or extreme annoyance.
WARNING! Warnings indicate the possibility of personal injury if a specific procedure
is not performed exactly as described in the manual.
ACHTUNG! Bitte halten Sie sich exakt an die im Handbuch beschriebene
Vorgehensweise, da sonst Verletzungsgefahr bestehen könnte.
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Chapter 2, “About your Printer” provides information about getting acquainted with
your printer and introduces the parts of the printer control panel.
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“Introduction” on page 2-2
“Getting Acquainted with Your Printer” on page 2-2
“The Control Panel” on page 2-6
“Message Window” on page 2-6
“Control Panel Indicators” on page 2-7
“Control Panel Keys” on page 2-8
“What’s Next?” on page 2-10
This chapter provides information about getting acquainted with your printer and introduces the parts of the printer control panel. See the Reference manual for information
about location, computer, and power requirements.
Be sure you have followed the steps for unpacking and setting up your printer listed in
the Installation Guide.
Before operating the printer, you should become familiar with certain physical items,
as shown on the following pages.
»
Note: If you’re using the Acrobat PDF version of this manual, the parts of the printer
are hotlinked—by clicking on that portion of the illustration, you will go to the section in
the Installation Guide or Operation manual that pertains to that part.
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The control panel, located on the front of the printer, allows you to direct the printer’s
operation. In addition, it displays the current status of the printer, including any condition that needs your attention.
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The control panel message window provides status and configuration information.
Status messages are listed in chapter 9, “Troubleshooting,” of this manual. Printer
configuration is explained in chapter 4, “Printer Configuration,” of the Reference
manual.
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Menu
Administration/Miscellaneous/Keypad Language
Purpose
Change the message window language.
Choices
English, French, Italian, German, Spanish, Portuguese
Default
English
Notes
The printer must be restarted for changes to this menu to take effect. You can
either let the printer restart automatically after you save the change and exit
from the configuration menu, or you can wait for the change to take effect the
next time you manually turn on the printer.
Four indicators display printer status information.
Indicator
Off
On
The printer is not ready to print.
The printer has finished warming
up and is ready to print.
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Note: When this indicator
is blinking, the printer is
warming up or is in Energy
Saver mode.
The printer is off line and not
ready to accept data.
The printer is on line and ready to
accept data.
No problem.
The printer requires operator
attention (usually accompanied by
a status message in the message
window).
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Indicator
Off
On
The printer is not receiving data.
The printer is receiving or
processing data through one
or more of its simultaneous
interfaces (usually accompanied
by a status message in the
message window).
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These keys access frequently used printer functions.
Key
Function
The Online key switches the printer between on-line to off-line status.
When off line, the printer continues printing until it has finished all jobs
received, but it doesn’t accept any new data. Although jobs continue to
compile and print using the data already received, a job may be interrupted.
If a remote console has taken the printer off line, pressing the Online key on
the control panel will not take effect until the console puts the printer back on
line.
»
Note: You must take the printer off line before using all other keys
except the Cancel and Media keys.
Use the Media key to set the media cassette to the correct type when
switching between plain paper and transparencies (Automatic mode) or
other types such as envelopes, glossy stock, labels, transfer media, and
thick stock (Thick Stock mode).
»
Caution: Failure to set the Media key when switching media types
results in unsatisfactory printing results.
Note: The Media key on the Control Panel must be used in conjunction
with setting Thick Stock in the driver (Paper tab, Media Type option) to
enable the proper toner adherence.
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Key
Function
The Cancel key allows you to cancel one or all print jobs. (See chapter 4,
“Advanced Printing Features,” in the Operation manual for complete
information.) It also allows the user to end a job.
If the printer is on line, press the Cancel key to cancel the page currently
printing. To cancel the entire print job, use the printer driver.
If you press the Cancel key by mistake, or if you decide not to cancel a print
job after pressing this key, press the Menu key to “cancel” the Cancel key’s
function.
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The Menu, Select, Previous, and Next keys are used in printer configuration
(explained in detail in chapter 4, “Printer Configuration,” of the Reference manual).
Before using any of these keys, press the Online key to take the printer off line.
Key
Function
The Menu key provides access to the configuration menu. First press the
Online key to take the printer off line, and then press the Menu key to access
the configuration menu. When you’re changing the printer configuration,
press this key to cancel a change (before pressing the Select keys), to return
to a previous menu, or to return to a previous character when entering
character information.
Press Select to access a menu or to choose a displayed menu option.
Press the Previous key to return to the previous selection or option for the
current menu. When changing character information, use this key to return
to the previous choice for the current input character.
Press the Next key to advance to the next selection or option in the current
menu. When changing character information, use this key to advance to the
next choice for the current input character.
&$
%
-#.*/01
Now that you’ve become acquainted with your printer, refer to Connecting Your
QMS Print System manual to connect your printer either directly to a computer or
to a network.
The following chapter 3 in this manual, “Consumables,” explains how to load and use
consumables.
&'
'* / / /
“Introduction” on page 3-2
“Loading the Media Cassette” on page 3-2
“Using Media Other Than Paper” on page 3-7
“Using Toner Cartridges” on page 3-16
“Replacing a Toner Cartridge” on page 3-18
“Replacing the OPC Belt Cartridge” on page 3-21
“Replacing the Fuser Oil Bottle and Oil Cleaning Roller” on page 3-24
“What’s Next?” on page 3-26
(*2&)*
This chapter covers basic printer operation, such as loading paper, transparencies,
labels, and envelopes; and how to replace a toner cartridge, the OPC belt cartridge,
the fuser oil bottle, the cleaning roller, and the waste toner pack.
This section discusses loading the media cassette with paper. If you’re using another
type of media, refer to “Using Media Other Than Paper” on page 3-7 for information.
Input
Type
Cassette
Letter/A4 or universal
Capacity
250 sheets of 20 lb bond (75 g/m2) paper; capacity for other
weights varies accordingly
Any standard or recycled office paper suitable for plain-paper laser printers,
such as
– Xerox 4024
– Hammermill Laser Print
Letterhead/memo paper
Weight
Long-grain plain paper, 16–24 lb bond (60–90 g/m2)
Media Type
Plain Paper
Print Mode
Automatic
Duplexing
Supported up to 28 lb bond (105 g/m²). See “Duplex (2-Sided) Printing” in
chapter 4.
Notes
We do not recommend using perforated or prepunched paper.
You should test any stock thicker than 24 lb bond (90 g/m²) to ensure that its
performance is acceptable.
» Note: For magicolor 2+, universal is the cassette size, not the paper size called
Universal on other QMS products.
Media Type is set in the printer driver. Print Mode is set with the Media key in the
control panel.
3#
(**
In the printer driver (Paper tab, Media Type option), select Plain Paper.
»
Note: A printer driver is illustrated below. Refer to Connecting Your QMS Print System
for more information about drivers.
Refer to “Configuring the Print Mode” on page 3-8 in this manual if you have set the
printer for Thick Stock mode and wish to print on plain paper or transparency media.
See chapter 2, “Print Media,” in the Reference manual for more information about
media types, input source, and cassette location.
(*2&)*
3#
(**
1
Take a stack of about 250 sheets (½ ream).
Note: Don’t unwrap the paper above the printer as this might cause paper
particles to fall into the printer.
»
2
Holding the stack with one hand, fan the paper with the other.
This gets air through the sheets and prevents static buildup.
3
Take off the top and bottom sheets.
Residual glue buildup on these sheets may cause media jams.
!
1
Remove the media cassette from the printer.
2
Adjust the media guides to fit the size paper you’re loading.
Squeeze the retainers at the ends of the left width guide and/or the length guide,
move the guide to the appropriate location (media sizes are listed on the cassette), and release the retainers.
3#
(**
3
Push the media pressure plate down
to lock it in position.
4
Load the paper.
A fill limit mark is provided on the inside
left side of the cassette. The media cassette holds 250 sheets of 20 lb bond
(75 g/m2) paper. (Paper is packed in
reams of 500 sheets.) Do not overfill
the cassette.
The printing side of the paper should
face up. An arrow on the paper package label indicates the face-up side of
the paper.
5
Slide the media cassette back into the printer.
(*2&)*
3#
(**
Caution: After 200 1-sided pages (or 100 2-sided pages) of a continuous print run of
plain paper, the magicolor 2+ automatically pauses for 3 minutes to cool down the
engine. This occurs for monochrome or color printing. After this initial cooldown
pause, the printer automatically resumes its printing. From that point forward while
doing continuous printing, the 3-minute cooldown pause occurs every 50 pages until
the continuous printing stops.
After an extended idle period, this 50-page limit automatically resets to 200 pages.
This process is provided to maintain the rated duty cycle of the printer and to ensure
reliable printer operation.
"!
Formatting
Format letterhead or memo data within your application. Try printing your data
on a plain sheet of paper first to check placement.
Input
Cassette
Letter/A4 or universal
Capacity
Up to 250 sheets, depending on the thickness of the media
Type
Refer to “Paper Specifications” on page 3-2.
Weight
Refer to “Paper Specifications” on page 3-2.
Media Type
Plain Paper
Print Mode
Automatic
Notes
Check your application documentation for other information about printing on
letterhead and memo media.
1
In the printer driver (Paper tab, Media Type option), select Plain Paper.
2
On the control panel, press the Media key to select printing in the Automatic
mode.
3
Remove the media cassette from the printer (and remove any media in the
cassette).
4
Load the new media.
4*#
'#%
Note: Load the media printing-side up with the top of the media (the letterhead or
memo information) toward the back of the cassette.
»
If you have an EXD model and wish print on both sides, load the media
printing-side down with the top of the media (the letterhead or memo information)
toward the front of the cassette.
5
Slide the media cassette back into the printer.
On the EXD model, in the Administration/Engine/Letterhead menu, there is an option
that will allow you to put both simplex and duplex jobs on letterhead paper from the
same inputbin (cassette) without having to sort the pages manually.
The pages must be loaded printing-side down in the input bin with the top of the media
(the letterhead or memo information) toward the front of the cassette.
»
Note: You may notice a decrease in the printing speed depending on the mix of
simplex and duplex pages.
6
#
7'&'*
Caution: Although the QMS magicolor 2+ was designed for occasional printing on a
wide range of media types, it is not intended to print exclusively on a single media type
except plain paper. Continuous printing on media other than plain paper (such as
envelopes, glossy stock, labels, thick stock, transfer media, or transparencies) may
adversely affect print quality or reduce engine life.
(*2&)*
4*#
'#
%
Caution: For media other than standard plain paper or transparencies, both the driver
(Paper tab, Media Type option) and the Media key on the Control Panel (for the Print
Mode) need to be selected to tell the printer that thick stock is loaded. It is important to
use the Media key to set the tray to the appropriate print mode in order to obtain
optimum printing results and to enable the toner to adhere better. It is also important
to reset the Media key and the printer driver when you are switching back to plain
paper or transparencies.
At the printer, configure the inputbin (cassette) for the appropriate print mode.
For example for envelopes, the settings would be as follows:
Printer Driver
Printer
Media Type: Thick Stock
Inputbin: Media for Upper Bin
Print Mode: For Upper Bin*Automatic
1
Press the Media key on the control panel.
The printer goes off line, and the message window displays the inputbin message
MEDIA
FOR UPPER BIN
Press the Next key (
2
or
MEDIA
FOR OPTIONAL BIN
) if you need to change the specified inputbin.
Press the Select key (
inputbin you want.
) when the message window displays the
The message window then displays the print mode message
FOR UPPER BIN
*AUTOMATIC
»
or
FOR UPPER BIN
THICK STOCK
Note: The asterisk denotes the default setting.
Press the Next key if you need to change the print mode.
4*#
'#%
3
Press the Select key when the message window displays the specified print
mode.
4
Press the Online key.
The message window displays the message
SAVE CHANGES?
*NO
5
Press the Next key to select YES.
The printer goes on line and is ready to print.
"#
Formatting
Your printer receives the instructions to print on envelopes from your
application.
Print on the front side only. Some parts of the envelope consist of three
layers of paper—the front, back, and flap. Anything printed in these layered regions may be lost or faded.
See your application documentation for specific information on printing
envelopes.
Input
Type
Cassette
Letter/A4 or universal
Location
Upper input feeder only
Capacity
Up to 15, depending on the thickness of the envelopes
Use common office envelopes with diagonal joints, sharp folds and edges,
and ordinary gummed flaps, such as
– Commercial #10: Great White
– International DL: Great White
Media Type
Thick Stock
Print Mode
Thick Stock
Notes
You can print envelopes from either the letter/A4 or the universal cassette, but the media cassette must be located in the upper input
feeder position only.
Use envelopes approved for laser printing.
You can print only on the address side of the envelope.
Envelopes should be dry. Do not preseal envelopes.
(*2&)*
4*#
'#
%
!"
#
1
In the printer driver (Paper tab, Media Type option), select Thick Stock.
2
On the control panel, press the Media key to select printing on thick stock.
3
Place the envelopes on a flat surface, and flatten them by pressing down the
corners.
4
Flex the envelope stack (including the edges) to remove any stiffness.
5
Correct any dog-eared corners, and then
tap the envelopes on a flat surface to align
them.
6
Remove the media cassette from the printer (and remove any media in the
cassette).
7
Adjust the media guides to the length and width of the envelopes.
Squeeze the retainers at the ends of the left width guide and/or the length guide,
move the guide to the appropriate location (media sizes are listed on the cassette), and release the retainers.
»
Note: Make sure the guides are snug enough to keep the envelopes straight, but
not so tight that they buckle the envelopes.
4*#
'#%
8
Place the envelope stack into the cassette with the printing-side up.
Note: Check your application documentation to determine if the flap should be
placed on the left or on the right. You can also print a single envelope to check the
orientation before printing multiple copies.
»
9
Slide the media cassette back into the printer.
The media cassette must be located in the upper input feeder position.
10 Open the flap of each envelope immediately (before it cools) after the envelope is delivered to the output tray.
Note: Because the envelopes pass through heated rollers, the gummed area
on the flaps may seal. Using envelopes with emulsion-based glue avoids this
problem.
»
"$
Formatting
Format the information to be printed on the glossy (book) stock within your
application. Try printing your data on a plain sheet of paper first to check
placement.
Input
Cassette
Letter/A4 or universal
Capacity
Up to 50 sheets, depending on the thickness of the media
Type
We recommend
Weight
80 lb book (118 g/m²)
Media Type
Thick Stock
Print Mode
Thick Stock
– Warren Spectratech Coated Lustro Laser Gloss
$"
%
&
1
In the printer driver (Paper tab, Media Type option), select Thick Stock.
2
On the control panel, press the Media key to select printing on thick stock.
3
Remove the media cassette from the printer (and remove any media in the
cassette).
(*2&)*
4*#
'#
%
4
Load the new media.
5
Slide the media cassette back into the printer.
"!%
Formatting
Format label data within your application. Try printing your data on a plain
sheet of paper first to check placement.
Input
Cassette
Letter/A4 or universal
Capacity
Up to 50 sheets, depending on the thickness of the labels
Type
Use only labels recommended for laser printers, such as
– Avery 5260
Weight
24–42 lb (90–157 g/m²)
Media Type
Thick Stock
Print Mode
Thick Stock
Notes
Avoid using labels with exposed adhesive; it may stick to the toner cartridge or the fixing roller, causing labels to peel off and media jams to
occur.
Use only labels recommended for laser printers, such as Avery 5260
Adhesive label stock in sizes letter or A4
A label consists of a face sheet (the printing surface), adhesive, and a carrier sheet
— The face sheet must follow to the plain paper specification listed on
“Paper Specifications” on page 3-2.
— The face sheet surface must cover the entire carrier sheet, and no
adhesive should come through on the surface.
The adhesive and carrier sheet must withstand the fusing temperature
(392° F/200° C).
Check your application documentation for other information on printing
labels.
4*#
'#%
"
1
In the printer driver (Paper tab, Media Type option), select Thick Stock.
2
On the control panel, press the Media key to select printing on thick stock.
3
Remove the media cassette from the printer (and remove any media in the
cassette).
4
Load the new media.
Note: If your label stock has a top-of-page, place the top-of-page toward the rear
of the printer.
»
5
Slide the media cassette back into the printer.
6
In the Operator Control/Media/For Upper Bin menu, select Thick Stock.
"
Formatting
Format the information to be printed on the thick stock within your application.
Try printing your data on a plain sheet of paper first to check placement.
Input
Cassette
Letter/A4 or universal
Capacity
Up to 50 sheets, depending on the thickness of the media
Type
Thick stock, such as
– Warren Spectratech Index
– Hammermill ColorCopyCover
– Weyerhaeuser Cover/Card
Weight
Long-grain thick stock, up to 43 lb bond (163 g/m²)/60 lb cover (162 g/m²)/90
lb index (163 g/m²)
Media Type
Thick Stock
Print Mode
Thick Stock
Notes
You should test the number of sheets of thick stock a media cassette can hold
to ensure that its performance is acceptable. Do not exceed the fill level on
the inside left side of the cassette.
Remember to reset the Media key and the printer driver when switching from
thick stock to plain paper or transparencies.
(*2&)*
4*#
'#
%
1
In the printer driver (Paper tab, Media type option), select Thick Stock.
2
On the control panel, press the Media key to select printing on thick stock.
3
Remove the media cassette from the printer (and remove any media in the
cassette).
Caution: Do not mix thick stock with any other media in the same cassette, as this
will cause printer jamming.
4
Load the new media.
5
Slide the media cassette back into the printer.
" Formatting
Format the information to be printed on the transfer media within your
application. Try printing your data on a plain sheet of paper first to check
placement.
Input
Cassette
Letter/A4 or universal
Capacity
Up to 50 sheets, depending on the thickness of the transfer
media
Type
We recommend
– Conde Systems LaserMprints
Weight
Varies. Do not exceed the limits for thick stock, up to 43 lb bond (163 g/m²).
Media Type
Thick Stock
Print Mode
Thick Stock
'(
1
In the printer driver (Paper tab, Media Type option), select Thick Stock.
2
On the control panel, press the Media key to select printing on thick stock.
3
Remove the media cassette from the printer (and remove any media in the
cassette).
4
Load the new media.
5
Reinsert the media cassette in the printer.
4*#
'#%
"
Formatting Format the information to be printed on the transparencies within your application.
Try printing your data on a plain sheet of paper first to check placement.
Input
Cassette
Letter/A4 or universal
Capacity
Up to 50 sheets, depending on the thickness of the transparencies
» Note: If you have problems feeding 50 sheets, try loading only 5–
10 sheets at a time. Loading a large number of transparencies at a
time may cause static buildup, thus causing feeding problems.
Use any transparencies (also known as OHP film) that meet normal photocopier
Type
standards and that can withstand the fusing temperature (392° F/200° C). We
recommend
— Xerox 3R3117
— 3M CG3700
— 3M CG3710
24–41.75 lb (90–157 g/m²)
Weight
Media Type Transparency
Print Mode
Automatic
Notes
Use only transparency sizes letter and A4
Keep the media path clean. Transparencies are especially sensitive to a dirty media
path. If there are shadows on either the top or the bottom of the sheets, refer to
chapter 6, “Printer Care,” for instructions on how to clean the printer.
Check your application documentation for other information about printing on
transparencies.
'#
»
1
In the printer driver (Paper tab, Media Type option), select Transparency.
2
On the control panel, confirm that the Media key is set on Automatic.
Note: Transparencies are automatically “sensed” in the Automatic mode. Do not
select Thick Stock, even if the transparencies are thicker than 20 lb bond
(75 g/m²).
(*2&)*
3
Remove the media cassette from the printer (and remove any media in the
cassette).
Caution: Do not leave paper in the cassette, or the printer will not automatically
sense that transparencies are present.
4
Load the new media.
5
Slide the media cassette back into the printer.
Characters and images are created in your laser printer through a process that applies
toner (made of carbon particles) to the page in the printer’s fusing unit. When an
image is formed, a positive electrical charge is applied to transfer the image to the
page. The toner cartridge contains the toner and the photosensitive drum (which functions like photographic film) needed to operate the laser printer.
A toner cartridge contains enough toner to print the following number of letter/A4size pages:
Color
Rated life @ normal 5% page coverage
Black
10,000 pages
Yellow
6,000 pages
Magenta
6,000 pages
Cyan
6,000 pages
4*'
(
*
»
Note: Black starter toner cartridges at normal 5% coverage will print 5,000 letter/
A4-size pages*, while the yellow, magenta, and cyan will each print 3,000 pages.
When toner runs low in a cartridge, x Toner Low displays in the message window.
It’s your option whether to continue printing; usually, parts of the page print lighter.
When toner is low, it’s sometimes helpful to take the cartridge out of the printer and
redistribute the toner by gently rocking the cartridge horizontally side to side (as you
do for a new cartridge) five or six times. Then reinstall the cartridge. If the x Toner
Low message remains in the message window after you redistribute the toner, you
must replace the toner cartridge.
The printer stops 330 pages after detecting that toner in a cartridge is low. x toner
Empty displays in the message window.
Refilled toner cartridges may produce variations in toner quality and reliability and
may reduce the print quality of your documents. Use of refilled ro remanufactured
toner cartridges will void your warranty.
Choosing the right consumables for your QMS magicolor 2+ printer will not only
increase its reliability and performance, but also minimize the risk of damage. Only
QMS toner cartridges are designed to meet the exact specifications of your QMS
printer, guaranteeing maximum performance, efficiency, and long life.
In the US, call 1 (800) 523-2696 for information on ordering toner cartridges and other
consumables. In other countries, see appendix A, “QMS Customer Support” for the
telephone number of the QMS office nearest you.
*. A plane is a single pass of the OPC belt (one toner color). For example, a one-color, single-sided (simplex) print job
makes one pass (one plane), and a two-color print job makes two passes (two planes). A single-sided color page
(also called a face) consists of four passes (or planes) of the OPC belt, since most color print jobs use all four toner
colors. A two-sided (also known as duplex or two-faced) color page may consist of up to eight passes of the OPC belt,
since most color print jobs use all four toner colors.
Consumable life is expressed in simplex pages (1 face). A duplex page (2 faces) is equivalent to two simplex pages.
(*2&)*
5)'
(
Keep toner cartridges in their packaging until you’re ready to install them.
Store toner cartridges in a cool, dry location away from sunlight (due to heat). The
maximum storage temperature is 95 ° F (35 ° C) and the maximum storage humidity is 80% without condensation.
Keep toner cartridges level during storage. Do not stand or store cartridge on their
ends or turn upside down; the toner inside the cartridges may become caked or
unequally distributed.
Keep toner cartridges away from salty air environments and corrosive gases such
as aerosols.
Keep toner cartridges away from disk drives and floppy disks. The magnets in the
cartridge can damage stored data.
-*
&
Your printer uses four toner cartridges: black, yellow, magenta, and cyan.
1
Open the printer’s front cover.
2
Remove and discard the empty toner cartridge.
Caution: Dispose the used toner cartridge according to your local regulations. Do
not dispose of it by burning.
3
Remove the toner cartridge from its shipping carton.
Caution: Do not hold the toner cartridge vertically.
5)'
(
4
Distribute the toner in the cartridge.
Holding the cartridge with both hands,
gently rock it from horizontally
side-to-side five or six times.
5
Pull the tab to remove the tape.
6
Remove the protective cover.
Caution: Each toner cartridge has a colored label that corresponds to a colored
label to the right of the cartridge slots. Always install the toner cartridge in the slot
with a label of the same color. If a toner cartridge doesn’t slide in easily, don’t
force it.
7
Install the toner cartridge.
Align the toner cartridge with the cartridge guides, and gently push the cartridge
into the printer until you begin to feel resistance. Then pull the cartridge back
approximately 1/4 inch.
(*2&)*
5)'
(
Caution: Do not push the toner cartridge in until you hear a click. If you hear
a click, you’ve locked it into place against the OPC belt cartridge and your prints
may be smudged.
Note: While the cartridges may appear not to be fully inserted, gently closing the
front cover will guide them to their proper operating position.
»
»
8
Close the printer’s front cover.
9
In the Operator Control/Consumables/Item Replaced/x Toner menu choose
Yes to reset the consumables usage monitoring system.
Note: When you replace a toner cartridge after an x toner Empty message
displays in the message window, the engine automatically recovers.
To access consumables usage information, use the Operator Control/Consumables/Print Statistics menu or the CrownView printer web page.
5)#%(
6)(
-*
'7+
Caution: The OPC belt is extremely sensitive to bright light and direct sunlight.
Always leave it in its protective bag until you’re ready to install it. Any exposure to light
should be limited to less than two minutes, or permanent damage could result. If you
suspect a belt is damaged due to exposure to light, put the belt in a dark place to
recover. Depending on the amount of exposure, recovery may take up to two hours.
Recovery time is dependent on the amount of exposure sustained, and recovery is not
guaranteed.
Also, handle the cartridge carefully. The belt is also extremely sensitive to hand oils
and scratches, both of which reduce print quality.
1
If you have an EXD model, open the
duplexer’s rear cover.
Caution: Always open the duplexer’s
rear cover before opening the top of the
printer. Forced opening of the printer’s
top cover first may damage the unit.
If not, skip to step 2.
(*2&)*
5)#%(6)
(
2
If it’s not already open, open the
printer’s front cover.
Squeeze the latch near the upper-right
corner of the cover.
Note: The illustrations for steps 2
through 8 show the printer without the
duplexer. However, the instructions are
the same for all models.
»
Caution: This is necessary as it pulls the toner cartridges forward slightly to
make room for the OPC belt cartridge. You could damage the OPC belt if you
don’t do this.
3
Pull the latch to release the top
cover, and then open the printer’s
top cover.
4
Rotate up the two green lock levers
(one on each side of the OPC belt
cartridge opening) to prepare the
opening for the cartridge.
5)#%(
6)(
5
Remove the protective sheet from
the cartridge, and then pull out the
two orange tension-release pins
(one on each side of the cartridge).
Note: Save the spacers in case you
need to repack the printer for relocation
or shipping later.
»
6
Holding the cartridge above the
printer, align the guide pins on the
cartridge with the guide slots in the
green lock levers.
The gear on the cartridge goes to the
right, and the green surface of the cartridge faces you.
7
Gently guide the cartridge into the printer.
Caution: The cartridge should slide easily into the printer. Don’t force it.
8
Rotate the two green lock levers to
secure the OPC belt cartridge in the
printer.
9
Close the printer’s front and top
covers.
10 If you have an EXD model, close the
duplexer’s rear cover.
(*2&)*
5)#7*
)
6))()
5))
-*
'7
+
7
-
1
If you have an EXD model, open the
duplexer’s rear cover.
If not, skip to step 2.
2
»
Pull the latch to release the top
cover, and then open the printer’s
top cover.
Note: The illustrations for steps 2
through 7 show the printer without the
duplexer. However, the instructions are
the same for all models.
5)#7*
)6))
()5))
3
Open the two green oil cleaning
roller lock levers by rotating them
toward you.
4
Lower the oil bottle into its slot.
The tab on the side of the bottle must
be on the right.
Note: Because the first oil bottle must
prime the printer, it has less than the
normal 12,000-page (1-sided) life
expectancy.
»
5
Install the oil cleaning roller in its
slot.
%
The tab on the top of the oil cleaning
roller must be on the left.
(*2&)*
-#.*/01
6
Close the two green lock levers by
rotating them away from you.
7
Close the printer’s top and front
covers.
8
If you have an EXD model, close the
duplexer’s rear cover.
Chapter 4, “Advanced Printing Features,” explains how to collate output, print a status
page, cancel a print job, and end a print job.
&'
'* / / /
“Introduction” on page 4-2
“High-Resolution Printing” on page 4-2
“Printing PDF Files” on page 4-5
“Cassette Chaining” on page 4-6
“Collating Output” on page 4-7
“Duplex (2-Sided) Printing” on page 4-10
“Printing on Standard and Custom Media Sizes” on page 4-11
“Working with Status Pages” on page 4-11
This chapter describes changing print resolution, chaining paper cassettes, collating
output, printing a status page, cancelling a print job, and ending a print job.
8
'9-
QMS technology provides a print resolution for almost every application or budget.
The QMS magicolor 2+ supports each of the following resolutions at up to rated
engine speed:
300x300 dpi
Built into all magicolor 2+ Print Systems, this resolution has the fastest
processing time for producing draft-quality output. 300x300 dpi
resolution is also required by some printer emulations.
600x600 dpi
The standard resolution in the magicolor 2+ is also the standard
resolution for business documents. 600x600 dpi resolution provides
excellent print quality for most business applications, such as letters,
proposals, and presentations. With 600 dpi in both horizontal and
vertical directions, it also provides the best quality line drawings for
engineering applications.
1200x600 dpi
For improved halftone quality in graphics and images, 1200x600 dpi
resolution is available for all media sizes on the magicolor 2+ GXE and
EXD. The magicolor 2+ CXE is also capable of producing 1200x600 dpi
resolution through the installation of additional memory.
2400x600 dpi
For graphic arts and desktop publishing applications, where the best
quality graphics and photorealistic images are required, the
magicolor 2+ GXE and EXD Print Systems come standard with
2400x600 dpi resolution for many media sizes. The magicolor 2+ CXE
Print System is also capable of producing 2400x600 dpi resolution
through the installation of additional memory.
8#5*)
%
&
'
(
)
»
Note: If a certain resolution is chosen and the minimum amount of memory is not
installed in the printer, the file is printed using the next lower resolution that can handle
the job. For example, if you attempt to print a 4-color image at 2400x600 dpi resolution
on legal media, but the printer has only 32 MB of RAM instead of the required 88 MB
minimum, the file prints at 600x600 dpi.
%
%)
* + *,
Media Size 300x300/600x600
1200x600
2400x600
Mono
4-Color
Mono
4-Color
Mono
4-Color
Letter/A4
32 MB
32 MB
32 MB
44 MB*
32 MB
76 MB*
Legal
32 MB
32 MB
32 MB
52 MB*
32 MB
92 MB**
»
Note: These values are for a printer without a hard disk. For a printer with a hard disk
installed and disk swapping enabled, add an additional 8 MB of RAM for each media size.
* Additional memory required on a magicolor 2+ CXE
**Additional memory required on a magicolor 2+ CXE and magicolor 2+ GXE
%
%)
Media
Size
300x300
Mono
4-Color
Mono
4-Color
Mono
4-Color
Mono
4-Color
Letter/
A4
32 MB
32 MB
32 MB
44 MB
32 MB
76 MB
44 MB
140 MB
Legal
32 MB
32 MB
32 MB
52 MB
32 MB
96 MB
52 MB
172 MB
»
600x600
1200x600
2400x600
Note: For a printer with a hard disk installed and disk swapping enabled, add an additional
8 MB of RAM for each media size.
-(()
Media Size 600x600
1200x600
2400x600
Mono
4-Color
Mono
4-Color
Mono
4-Color
Letter/
A4
32 MB
60 MB
36 MB
108 MB
60 MB
204 MB
Legal
36 MB
72 MB
42 MB
132 MB
72 MB
252 MB
9%
7
*
8#5*)
%
You may also need additional memory (SIMMs) for the following:
To print complex graphics or complex PostScript documents
For increased collation performance
For increased spooling performance
Menu
Administration/Engine/Def Resolution
Choices
300 dpi—300x300 dpi resolution
600 dpi—600x600 dpi resolution
1200 dpi—1200x600 dpi resolution
2400 dpi—2400x600 dpi resolution
Default
600 dpi, 1200 dpi, or 2400 dpi—your printer’s default is the highest
resolution available for the amount of RAM installed in the printer (see
“Minimum System Memory Requirements—Simplex Only CXE, GXE,
EXD” on page 4-3 and “Minimum System Memory Requirements—Duplex
EXD” on page 4-3 for more information).
Notes
Whenever possible, set the print resolution through your application. If the
print resolution can’t be set through the application, you can set it through
the configuration menu, the printer driver, or QMS Document Option
Commands (DOCs).
If you want the printer to use a lower default resolution when you restore
defaults, set this option to your choice (and make any other necessary
configuration settings), and then use the Administration/Miscellaneous/
Save Defaults menu to save your custom defaults. See “Working with
Custom Configurations” in chapter 4, “Printer Configuration,” of the
Reference manual for more information.
In addition, after you lower the default resolution, you should reconfigure
the printer memory (Administration/Memory/Quick Config menu) to
distribute it better for that particular resolution. For example, if you set the
default resolution to 600 dpi when your printer has enough memory to
print at 2400 dpi, the frame buffer remains configured for 2400 dpi, which
means that printer memory that could be better used somewhere else is
being wasted.
%
%:77)*
0
Your magicolor 2+ has the ability to print PDF files directly just as it does for PostScript
and PCL files. This can be a time-saving feature. Direct printing removes the need to
open the file in an application, such as Acrobat Reader, then print the file via a PostScript or PCL driver. Your QMS magicolor 2+ supports PDF version 1.2 and below.
The PDF file can be sent to the printer using any method (lpr, ftp, etc.) that is normally
used to print PostScript or PCL files.
*+
The unique structure of PDF files requires that you make some adjustments to your
printer’s default memory clients. All PDF files contain information at the end of the
files that is needed to correctly format them in the printer. Because of this, the entire
file must be spooled into the printer before it can be interpreted. In order to spool the
entire job into the printer, the Host Input (Spool) memory client may need to be
adjusted.
To determine the required size for the Host Input memory client, you first need to estimate the maximum file size of the PDF files that you will be printing. Once you have
determined the maximum file size, add 10% to this number and this becomes your
required Host Input memory size. In the event that you experience problems, you may
want to increase the Host Input memory size further.
The maximum size of PDF files which may be printed on the magicolor 2+ is determined by the amount of installed memory, including RAM and an internal hard disk.
Adding additional RAM memory or an internal hard disk will allow you to print larger
PDF files. However, we recommend an internal hard disk for optimum performance
when printing large PDF files.
Refer to “Memory,” in chapter 5 of the Reference manual on how to adjust the memory clients.
"
','
Your magicolor 2+ also provides a utility via the CrownView web page for printing PDF
files directly from the host using the browser. Users will be presented with a Browse
button that, when selected, will enable a file chooser on the host. Users then select
the file that they want to send to the printer, and the file is transferred and printed.
9%
7
*
(**(#
This file must be in a format that can be interpreted by the printer. This requires Internet Explorer 4.x or Netscape 3.x or higher.
»
Note: The Browse button will not be presented on earlier browsers.
Once the Browse button is selected, the normal file chooser for the given host platform
will be opened. The user then selects the file that he wants to transfer, and selects OK.
To transfer the file, the user selects the Send to File button to transfer and print the
data. The text can be changed.
Refer to chapter 7, “CrownView Printer Web Page,” for more information on how to utilize this feature.
'
If you have an optional lower input feeder, you may choose to have the printer automatically draw media from the other cassette (inputbin) when the current cassette
empties. This is called cassette chaining, and it provides a total media input capacity
of 500 sheets.
#%-%
There are several ways to enable/disable cassette chaining:
Use your application. (Check the documentation to see if your application includes
a specific procedure for using a dual-cassette printer.)
Select an alternate cassette for chaining in the QMS Advanced Level 2 Windows
printer driver.
On a network, use CrownAdmin to select the media cassettes and/or the media
source.
Using CrownView via the CrownView operator control screen.
Configure the printer through the configuration menu.
())
.
(
Menu
Operator Control/Chain Inputbins
Choices
On—Switches to the next cassette with the same size and type of media
when the default cassette is empty.
Off—Doesn’t switch cassettes; uses only the default cassette.
Default
On
Notes
Use the Operator Control/Inputbin menu to set the default inputbin.
7*
You can print multiple copies of documents either as complete sets in numeric order (collated) or as separate sheets. The following figure shows collated and uncollated stacking
for two copies of a four-page file.
The main advantage of collation is convenience and the time savings derived from not
having to separate and sort individual copies of a document. Each copy of the document exists as a whole unless chunk collation has occurred.
#%-%
There are several ways to enable/disable collation:
Use your application. (Check the documentation to see if your application includes
a specific procedure for collating pages.)
9%
7
*
())
Select collation in the driver or PPD.
On a network, use CrownAdmin to select collation.
Using CrownView via the CrownView operator control screen.
Configure the printer through the configuration menu.
.
(
Menu
Operator Control/Collation
Choices
On, Off
Default
Off
.
'
For a multiple copy document with collation On, there must be enough display list
memory to hold the display list blocks for all pages in the collation range. (For more
information on Display List blocks, see “Display List” in chapter 5, “Additional Technical
Information,” in the Reference manual.) If there’s not enough memory, then a collation
boundary is forced after the last compiled page of the collation range.
.&.
""
This mechanism of introducing a forced boundary—or breaking a document down into
several smaller, more manageable sets—is known as chunk collation. For example, in
the following illustration, copies “a” and “b” of each set must be manually combined to
create one collated document. The order of printing is copy 1(a), copy 2(a), copy 3(a),
copy 4(a), copy 1(b), copy 2(b), copy 3(b), and copy 4(b).
())
/
To avoid chunk collation, your printer must have sufficient memory to store an entire
document before printing begins. Of course, this always depends on the complexity of
your print job versus the amount of available memory in your printer. To improve collation, increase the Display List memory client or reduce the resolution of the print job.
To improve collation performance, which allows you to collate longer and more complex
print jobs on your printer, you can do one of the following:
Add more printer memory, which automatically increases the display list client’s
memory settings.
Take any memory not being used by other clients, and add it to the Administration/
Memory/Manual Config K Mem Display memory setting.
»
Caution: Use this option only if you’re familiar with adjusting memory clients’
values. (Refer to chapter 4, “Printer Configuration,” in the Reference manual for
information.) Incorrect use of this option could cause your system to operate
incorrectly.
If your printer has an optional hard disk, set the Administration/Memory/Enable
Disk Swap menu to On. This distributes any extra memory to all clients.
Collate through your application.
Note: Collating through your application is more time consuming than collating
through the printer. The application sends the complete job the requested number
of times rather than sending it once and holding data in printer memory.
9%
7
*
:)0;<
%
0*3:9)
;
Select paper with high opacity for duplex printing. Opacity refers to how effectively
paper blocks out what is written on the opposite side of the page. If the paper has low
opacity (high transparency), then the printed data from one side of the page will show
through to the other side. For best results, print a small quantity to make sure the
opacity is acceptable.
While the QMS magicolor 2+ CXE and GXE don’t have an automatic duplexing option,
you can duplex print manually: Print on one side of the paper, reinsert the printed
sheet(s) into the media cassette (blank side up and the top of the page toward the
back of the printer), and then print the second side.
»
Note: Media jams may occur if the printed sheet(s) reinserted in the media cassette
are not entirely flat.
#0*
1
2-sided (duplex) printing can be done automatically with the QMS magicolor 2+ EXD.
There is no need to manually reinsert the paper.
Plain paper and limited thick stock up to 28 lb bond (105 g/m²) can be auto duplexed.
For heavier weights, manual duplexing is recommended.
In the printer driver (Job tab, Duplex Options), select Long Edge (flipped horizontally
as in a loose-leaf notebook) or Short Edge (flipped vertically as on a clipboard).
»
Note: Duplexed letterhead must be loaded face-down with the top of the media (the
letterhead or memo information) toward the front of the cassette.
%
(*2
=*
)
#
)
<
The QMS magicolor 2+ prints on a wide variety of media sizes. However, the way you
identify the size to the printer varies:
»
Standard “sensed” media sizes—The printer automatically senses seven media
sizes—A4, B5 JIS, Com 10*, Executive, Foolscap, Legal, and Letter. To print on
these media sizes, you need to do no more than load the media in the cassette.
Standard “non-sensed” media sizes—The printer can print on seven media
sizes—A5*, B5 ISO, DL Envelope*, Folio, SP Folio, Statement*, UK Quarto—that
it can’t automatically sense. To print on these media sizes, you must load the
media in the cassette and then choose the appropriate size from either the Operator Control/Custom Bin/Upper or Operator Control/Custom Bin/Optional menu.
Nonstandard “non-sensed” media sizes—The printer can also print on
nonstandard media sizes up to 8.5" x 13.8" (215.9 x 350.5 mm). To print on these
media sizes, you must load the media in the universal cassette, choose Universal
from the Operator Control/Custom Bin/Upper or Operator Control/Custom Bin/
Optional menu, and then identify the media size in your application.
Note: If you preview your file in your application, the dimensions of the Universal
media size rather than your custom size will be shown in the preview window, and
your document will be imaged in the lower-left corner of this media size. You must
manually move the margins in from the left and right as well as up from the bottom
to define the correct imageable area for your custom media size.
!.
')
/ *. This
Menu
Administration/Special Pages/Status Page Type
Choices
Standard, Advanced
Default
Standard
media size can be printed only from a cassette installed in the upper/standard position.
9%
7
*
-
>"#*
%*
/
This one-page document provides
Printer identification (the printer’s name, serial number, firmware information, and
number of sheets/faces printed during the life of the printer)
Note: The number of sheets/faces statistics differ from the number of sheets
printed statistics in CrownView and the consumables statistics page (Operator
Control/Consumables/Print Statistics), which refer to the number of sheets/faces
printed to date during the current consumables tracking period (Administration/
Consumables/Start Period menu).
»
Printer settings (printer setup options for paper handling)
Current memory configuration (printer memory settings)
Timeouts (printer timeout settings)
Communication settings and input buffer sizes (host-printer communication settings, including spooling memory sizes)
Tickmarks in the lower-left corner for image alignment
!
This multipage document provides
All the information from the standard status page
The configuration menu settings
A full list of fonts and downloaded emulations
Menu
Administration/Special Pages/Print Status
Choices
No, Yes
Default
Yes
())?@
%
A&*
=>
$
The Cancel key has three functions:
It cancels the oldest print job in the system.
It cancels all jobs with a printing, interpreting, terminating, or spooled status.
It allows you to send an end-of-job indicator to a currently compiling print job waiting on incoming data.
You don’t have to press the Online key before using the Cancel key.
2
%
Press this key...
to...
The message window
reads...
Cancel
Access the Job Cancel menu.
JOB CANCEL
CANCEL JOB
Cancel or Select
Cancel the oldest job in the queue.
CANCEL JOB
IS SELECTED
2
%
Press this key...
to...
The message window
reads...
Cancel
Access the Job Cancel menu.
JOB CANCEL
CANCEL JOB
Next (twice)
Advances to the Cancel All Jobs
mode.
JOB CANCEL
CANCEL ALL JOBS
Cancel or
Select
Cancel all jobs with a printing,
CANCEL ALL JOBS
interpreting, spooled, or terminating IS SELECTED
status. The CANCEL ALL JOBS
message displays until all print jobs
are completely removed.
9%
7
*
Use this procedure when you are sure the job has finished being sent from the host
and the message window displays
WAITING ON INPUT
END JOB?
»
Note: This procedure does not end print jobs that are still receiving data. Its only
purpose is to provide an end-of-job indicator for a print job that does not have one. You
can identify an end-of-job indicator in the Administration/Communications/Parallel and
Administration/Communications/Serial menu. (Refer to chapter 5, “Additional
Technical Information,” in the Reference Manual for a complete discussion of End Job
Mode.
Press this key...
to...
The message window
reads...
Cancel
Access the Job Cancel menu.
JOB CANCEL
CANCEL JOB
Next (twice)
Advance to the End Job mode.
JOB CANCEL
END JOB
Cancel or Select
Select End Job.
END JOB
IS SELECTED
Chapter 5, “Color Printing,” explains advanced color laser technology.
&'
'* / / /
“Introduction” on page 5-2
“QMS QCOLOR Technology” on page 5-2
“Printer Drivers” on page 5-10
“Downloading Custom Profiles” on page 5-22
Your QMS magicolor 2+ Print System features advanced color laser technology that
produces inexpensive and durable color prints at 300x300, 600x600, 1200x600, and
2400x600 dpi on plain paper, envelopes, glossy stock, labels, thick stock, transfer
media, and transparencies.
Color management has always been a source of contention for graphic designers and
publishers who rely on precise color to portray proofs and designs. These color
experts want to predictably control and fine tune output color to suit personal and client needs. On the other hand, novice color users don’t want to hassle with cumbersome color control devices just to get color output that matches what they see on their
screen.
The QMS magicolor 2+ Print System was designed with both sectors in mind—
offering a host of color screening, matching, and calibration tools for both the beginner
and professional color user.
(#)(&'?
Color management does not mean all devices will match exactly. It does ensure the
closest possible color transformation. QMS QCOLOR technology offers four methods
for color matching across devices:
QMS QCOLOR automatic color correction
Supplied ICC printer profiles
Built-in color rendering dictionaries (CRDs)
Supplied PANTONE®* Color simulation tables
QMS QCOLOR technology takes the guesswork out of color reproduction by automatically optimizing color output. Now even a novice can produce professional quality, colorized documents without the use of sophisticated manual optimization techniques.
*. PANTONE® and
other Pantone, Inc. trademarks are the property of Pantone, Inc.
(35
'#),
QMS QCOLOR is comprised primarily of these built-in and software-supported color
control features:
QMS QCOLOR automatic color correction (printer-resident ICC color matching)
Built-in color rendering dictionaries
Host-based ICC color matching profiles
PANTONE®* Color simulation tables
Color calibration
Colorific monitor calibration
QMS ColorDepth screening technology
To help you optimize color output, QMS developed QCOLOR, which provides
automatic or custom color control. QCOLOR dynamically configures the QMS
magicolor 2+ for the best output quality based on the contents of the document and
the media on which it will be printed. QCOLOR matching capabilities include automatic
color correction, CIE-based (Commission International de l’Éclairage, the International
Commission on Illumination) color matching, PANTONE Color simulation, ICM (Image
Color Matching) 2.0, and ColorSync 2.x support by means of ICC (International Color
Consortium) 3.2-compliant printer profiles.
33!*
QMS QCOLOR automatic color correction (printer-resident ICC color matching) is an
ICC color management system built into the QMS magicolor 2+. Its color matching
method (CMM) functions similarly to ColorSync—color management software developed by Apple.
QMS QCOLOR automatic color correction accepts source (monitor) and destination
(printer or press) device profiles in the ICC format, then uses these profiles to perform
color space transformations.
The QMS magicolor 2+ ships with built-in profiles for matching common RGB types,
such as sRGB, Trinitron G1.8 D550, PrePress, and Apple RGB. Press profiles such as
SWOP, Eurocolor, InkJet Proofer, and Commercial are also included for simulating
press output. ICC-compliant profiles for other monitors or output devices may be
downloaded to disk for custom color matching.
*. PANTONE® and
other Pantone, Inc. trademarks are the property of Pantone, Inc.
()
%
!"
The following is a summary of QMS QCOLOR automatic color correction features:
Ease of use across applications: With QMS QCOLOR, it’s as easy to get great
color from a PowerPoint presentation as it is from a desktop publishing application, such as QuarkXPress. QMS QCOLOR’s color matching methods are simple
for both novice and professional color users to navigate.
Single-button control: Whether accessing through the printer driver, or from the
printer’s front panel, QMS QCOLOR’s single-button controls enable automatic correction of uncalibrated RGB or CMYK color files.
Printer-resident CMS: Because QMS QCOLOR automatic color correction is built
into the printer, it works well in all computing environments and with most design,
publishing, and office applications.
Industry-standard profiles: QCOLOR uses industry-standard ICC profiles for
compatibility with popular input and output devices.
Supports host-based color management systems: Easily disable QMS
QCOLOR automatic color correction when using host-based ColorSync or ICM
color matching.
Profiles for common monitors and output devices: QMS QCOLOR offers
default color matching for a variety of common monitors and printing presses.
Download device profiles: For custom color matching, QCOLOR supports
downloaded (to disk only) ICC profiles.
Support for Internet standard: QMS QCOLOR uses sRGB for Internet-standard
default color matching.
Individual page element correction: QCOLOR separately color corrects
(matches) graphics, text, and images on a singe page using printerresident CRDs.
'$0
.
Listed below are the choices that you will have within your driver for selecting an RGB
Source. Depending on the installed driver and the specific operating system, these
choices appear in different places. Use RGB Source to indicate the type of computer
monitor for color matching.
None (no color management)
sRGB (a common standard color space based on the average performance of PC
monitors) also known as standard color space used on the world wide web
(35
'#),
Trinitron G1.8 D50 (listed on the configuration menu as Trin G1.8 D50 or Sony
Trinitron)—a widely available CRT found in many monitors
Apple RGB (Apple 13" Monitor, the default Photoshop setting listed in the configuration menu as Apple 13)
PrePress (the SMPTE-240M standard), also known as Adobe RGB
"
.
You will need to set a simulation choice if you intend to utilize the built-in color management system on the magicolor 2+. These choices allow the magicolor 2+ to simulate a target device. The desired device could be another printer, a printing press, or a
predetermined printing standard. Listed below are the simulation choices available
through the operator control panel or the software driver.
SWOP (Specifications for Web Offset Publications)
Eurocolor
Commercial
CMYK Display
InkJet Proofer
None (no simulation but limits the total area coverage)
Depending on your color matching needs, custom ICC profiles can be downloaded
to the magicolor 2+. You will need to use the CrownAdmin software provided on
the QMS Software Utilities CD-ROM. Refer to the CrownAdmin or printer driver’s
online help.
'3*!4
Your printer’s QMS Advanced Level 2 capabilities allow it to accept deviceindependent CIE color specification directly (in addition to CMYK or RGB color
specifications). This means that if you have an application that supports QMS
Advanced Level 2 printing (such as Adobe PhotoShop) or if you use the QMSdeveloped driver for Windows or the magicolor 2+ PPD for Macintosh, your printer will
perform color matching automatically. These drivers work with the printer-resident
color rendering dictionaries to match colors.
The advantages of the QMS Advanced Level 2 color matching are that it is portable,
it is application- and printer-resident (there’s nothing else to buy), and it is performed
()
%
!"
at the printer level (so it doesn’t tie up your host). However, no on-screen preview of
output is provided, and you are not warned if a color is out of printer’s gamut
(color range).
0".
"
,
For those who rely on the PostScript page description language for CIE-based color
space matching, the QMS magicolor 2+ has three built-in Color Rendering Dictionaries (CRDs)—Business, Colorimetric, and Photographic to product printer-calibrated
images.
The Business CRD simulates colors found on the typical RGB computer display and
is intended for use with business graphics. This CRD is best utilized when printing
transparencies or documents requiring a high level of color saturation.
The Colorimetric CRD can be used for very basic color matching and one-to-one
conversion of CIE color to CMYK color. For those colors that cannot be produced on
the printer, the closest color the printer can produce is substituted.
The Photographic CRD is used for optimizing the quality of photographic images.
Colors that are out of the printer’s gamut (color range) are replaced with the closest
color in gamut. When this substitution is made, other specified colors, whether
in the printer’s gamut range or not, are adjusted equivalently so that the overall
image appearance and contrast is maintained. This technique is known as gamut
compression.
»
Note: The default CRD is either the Business, Colorimetric, or Photographic. The
printer’s default CRD can be changed through the Macintosh and Windows drivers or,
if your application requires you to use a non-QMS driver, you can change the CRD at
the printer’s control panel (Administration/Emulations/PostScript/Color Rendering
menu). See chapter 4, “Printer Configuration,” of the Reference manual for information
on using the control panel.
&
5
For creative professionals opting to use a host-based color management system
(CMS), QMS provides ICC printer profiles to define the printer’s color space to the
CMS. These profiles are compatible with all standard color management systems,
including Apple ColorSync and Windows ICM.
(35
'#),
A few well-known color management systems include Kodak CMS, Pantone* POCE®,
Apple ColorSync, Microsoft ICM, Color Solutions ColorBlind, and Linotype-Hell
LinoColor. The following are shipped with your printer
Apple ColorSync/ICC device profiles for 600, 1200, and 2400 dpi
Windows ICM device profiles for 600, 1200, and 2400 dpi
Instructions for installation and use are included on the QMS Software Utilities
CD-ROM or on the supplemental color disk provided with the printer.
Here is a list of some applications that support ICC profiles:
Adobe PageMaker
Adobe Photoshop
ColorBlind Edit
CorelDRAW 7 and 8
LivePicture
QuarkXPress
OS CMSs include
ColorSync 2.x (Macintosh)
ICM 2.0 (Windows)
Application-level CMSs include
Kodak CMS
ColorSolution ColorBlind Parachute
Pantone POCE®
*. PANTONE® and
other Pantone, Inc. trademarks are the property of Pantone, Inc.
()
%
!"
® %
Another method of color matching supported by the QMS magicolor 2+ via QMS
QCOLOR technology is PANTONE.
PANTONE, a standard color system within the graphic arts and prepress industry,
specifies hundreds of spot colors, each identified by a unique number.
Each PANTONE Color can be simulated on a printer with the specific CMYK data provided by Pantone, Inc. for optimal representation of PANTONE Colors.
Within a supporting application, the desired PANTONE Color number and the corresponding CMYK value are accessed from a look-up table for the printer. QMS provides PANTONE Color look-up (or simulation) tables for supporting popular design
and publishing applications:
Supported Design and Publishing Applications
CorelDRAW
Illustrator
PageMaker
FreeHand
Micrografx Designer
Photoshop
QuarkXPress
If a particular application does not support PANTONE® Colors, but does allow
process color specification, the CMYK values may be entered directly. The QMS
magicolor 2+ ships with software on the QMS Software Utilities CD-ROM to print a
complete set of PANTONE Charts with the appropriate CMYK values.
The advantages of using PANTONE as a color simulation system is it is very easy to
use, is widely supported, and is great for spot color.
%
Another area of color control of particular concern to designers, publishers, and printers is color calibration. For these graphics professionals, it is important to maintain
consistent and stable toner densities from day to day, and from one supply change to
the next, to ensure predictable color.
QMS offers an alternative method for color-calibrating the QMS magicolor 2+: optional
instrument-based calibration software—ColorEncore. Owners of the QMS magicolor
*. PANTONE® and
other Pantone, Inc. trademarks are the property of Pantone, Inc.
(35
'#),
2+ can purchase this optional host-based software, Southwest Software’s ColorEncore for magicolor printers, that requires the use of a densitometer (not included) to
perform calibration. Refer to ColorEncore’s software documentation for installation
and usage.
Once installed, users simply print a target page from the software application and
measure the page with the densitometer. The measurement results are used by the
software application to return the QMS magicolor 2+’s primary toner densities to
factory levels.
To calibrate the magicolor 2+, select the magicolor 2 calibration sets in ColorEncore.
Colorific is monitor calibration software that ships with the magicolor 2+. This software, which is available for both Windows and Macintosh operating systems, allows
you to calibrate your monitor to a standard monitor profile that is supported by the
CMM built into the magicolor 2+. For best monitor to printer color matching, Colorific
software must be used to calibrate the monitor. Once the monitor is calibrated, the
printer’s built-in ICC color matching, when set to sRGB source data, ensures that
printed output matches the monitor. For more information concerning the use of the
Colorific software, refer to the instructions that were provided on the QMS Software
and Utilities CD-ROM.
3
Line screening and halftones are factors that highly influence color image rendering.
In conventional printing, color images are composed of tightly arranged dots (or halftones) that are spaced in a regular pattern and appear solid to the eye. Tonal changes
are made by changing the size, or amplitude, of each dot. This technique is known as
Amplitude Modulation, or AM screening.
QMS QCOLOR provides a preset AM halftone setting, referred to as QMS ColorDepth.
ColorDepth is designed to eliminate rosette and moiré patterns, (or steps) in color gradations by increasing the total number of gray levels (color shades) available in the
printer. It also resolves many problems associated with traditional color screening.
QMS QCOLOR screening can provide the equivalent of approximately 120 shades per
primary color at 600 dpi—for a total of 1.7 million colors. At 1200 dpi, ColorDepth provides approximately 200 shades per primary color for contone-quality images.
()
%
#
0
Printer drivers offer a convenient, graphical interface for selecting document output
attributes. QMS has developed its own series of drivers, compatible with several major
operating systems, that make the full functionality of the QMS magicolor 2+ available
with a click of a mouse.
QMS Advanced Level 2 PostScript driver for Windows 95/98
QMS Advanced Level 2 PostScript driver for Windows NT 4.0
The QMS magicolor 2+ also supports the following host operating environments by
providing a QMS Advanced Level 2 PPD (PostScript Printer Description) file to use in
conjunction with the PostScript driver supplied by the operating system manufacturer:
Microsoft Windows 95/98
Microsoft Windows NT 3.51/4.0
Macintosh System 7.5.5, and 8.x (LaserWriter 8.x)
Microsoft Windows 3.1 WPDs.
*
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1
If you haven't already, install the QMS Advanced Level 2 Windows driver.
2
Open or create the file you want to print.
3
From the File menu, choose Print Setup or Print.
4
In the Print Setup dialog box, make sure QMS magicolor 2+ is selected, then
choose the Options or Properties button.
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5
On the Job tab (Windows 95) (example below) or Paper tab (Windows 98)
you will be presented with 11 choices for Quick Color Settings.
The choices are
Automatic Color Control
Disable Printer Color Matching
Internal ICC Color Matching (RGB, CMYK)
SWOP Simulation (CMYK)
Eurocolor (CMYK)
Commercial Press Simulation (CMYK)
Photographic (RGB w/CRD)
Business Graphics (RGB w/CRD)
Text and Spot Color (RGB w/CRD)
Color as Grayscale
Color as All Black
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Depending on your printing needs, you must select Automatic Color Control
or one of the other selections listed above on the driver’s Color tab to set
your color configuration.
Note: The only way to control color is through the Color tab in the driver.
Then your choice will be displayed on the Job tab (Windows 95) or Paper tab
(Windows 98).
These next sections explain some of the settings in the driver.
3-
This setting will allow you to choose preset configurations or you can set your own
custom configurations which you have the option to save within the driver. Listed
below are the user-selectable settings for the Quick/Custom Configuration for Color
Matching.
Automatic Color Control—provides best all-around color matching for most
documents
Disable Printer Color Matching—allows for host-based color management
Internal ICC Color Matching (RGB, CMYK)—provides ICC-based color
matching with RGB Source set to sRGB and CMYK Simulation set to None
SWOP Simulation (CMYK)—provides ICC-based color matching with RGB
Source set to sRGB and CMYK Simulation set to SWOP
Eurocolor Simulation (CMYK)—provides ICC-based color matching with
with RGB Source set to sRGB and CMYK Simulation set to Eurocolor
Commercial Press Simulation—provides ICC-based color matching with
RGB Source set to sRGB and CMYK Simulation set to Commercial Press
Simulation
Photographic (RGB w/CRD)—provides PostScript-based color matching
using CRDs for CIE RGB objects with a photographic/perceptual intent
Business Graphics (RGB w/CRD)—provides PostScript-based color matching using CRDs for CIE RGB objects with a graphics intent
Text and Spot Color (RGB w/CRD)—provides PostScript-based color
matching using CRDs for CIE RGB objects with an emphasis on text objects
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Color as Grayscale—prints all colors as a grayscale
Color as All Black—prints all colored objects as black
If you configure different CRDs or a different color space, you will need to save those
custom settings. Click Save and you will be prompted to name your new custom configuration. Be sure to set the Quick Color Setup under the Job tab to Custom so that
your settings will take effect.
.
"
.
"
Automatic Color Control is the best option for most jobs, because it’s designed to provide the best color output for a large variety of documents. However, if the automatic
setting doesn’t provide satisfactory color output for a particular page element or document type, then go to the Color tab where more specific settings can be made.
»
Note: For the Windows 95/98 QMS Advanced Level 2 driver, Automatic Color Control
is the default setting in the driver. If you print using the default driver settings,
printer-resident ICC color matching will be enabled. Select Automatic Color Control for
color matching with Colorific software.
.
"
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This setting allows a full color job to be separated into four color process output. If a
job is sent to the printer that contains CMYK information and this setting is on, the
printer will separate the cyan, magenta, yellow, and black pages. The default setting
for Color Separations is off.
1"1...
"
The magicolor 2+’s built-in ICC color matching is always active. Listed below are the
user-selectable settings that allow precise color management for your particular application or predetermined color management workflow.
$0
The choices for RGB Source are None, sRGB, Trinitron G1.8D50, Apple RGB,
PrePress, and Printer Default.
When Internal ICC Color Matching is selected, the RGB Source has to be set from the
above list or you have the option of creating your own custom RGB Source profile with
the Colorific software that was included with your magicolor 2+. See the Colorific
README file located on the QMS Software Utilities CD-ROM for more details on how
to create and load a customer RGB Source profile.
()
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»
Note: The default setting for RGB Source is set to sRGB.
"
The choices for Simulation are SWOP, Eurocolor, Commercial, CMYK Display, Inkjet
Proofer, None, and Printer Default.
When Internal ICC Color Matching is selected, the Simulation can be set from the
above list to allow the magicolor 2+ to simulate another color output device's color
space, such as SWOP or Eurocolor.
»
Note: The default setting for Simulation is set to None which provides the optimum
output quality of the magicolor 2+.
.,.
"
Another selectable option for the magicolor 2+’s built-in color matching. Listed below
are the user-selectable settings when you click on the Configure button next to Use
CRD Color Matching.
Images
Graphics
Text
You will be able to select Business, Colorimetric, Printer Default or the Photographic
CRD for Images, Graphics, or Text. The default CRD for Images and Graphics is Photographic, and for and Text the default CRD is Business.
.,.
"
#
You are able to select a CRD Color Space within the Use CRD Color Matching on the
Color tab. Click on Configure and you will be able to select Device RGB, sRGB, Trinitron G1.8D50, Apple RGB, Printer Default, or PrePress as a CRD Color Space. The
default setting for CRD Color Space is Device RGB.
You can also load custom CRD Color Space profiles from this option. The README
file for Colorific and CrownAdmin explain how to load custom CRD color spaces.
*
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'9:;
Doug and Baret to fix
1
If you haven't already, install the QMS NT Windows driver.
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2
Open or create the file you want to print.
3
From the File menu, choose Print Setup or Print. You can also right mouse
click the driver and select Document Defaults.
4
You will be presented with two tabs, Page Setup and Advanced. Click on the
Advanced tab to view the tree structure. Select Document Options, then
Printer Features to view color options. Listed below are the color features
available for the magicolor 2+.
Color Model
Color Rendering Dictionaries
ICC Color Matching
.
"
"
There are two color models the user can select from:
Color
Monochrome
Color is the default setting for the magicolor 2+ and allows, as the name implies, full
color printing. The Monochrome setting allows 8-bit black and white printing.
.
"
,
From the tree structure, you will be able to select a CRD. You may choose from Photographic, Business, and Colorimetric. This feature is on by default for the Windows NT
driver. Listed below are the user-selectable settings from the tree structure for the
Color Rendering Dictionaries.
Text
Line Art
Images
The halftone setting for Text, Line Art, and Images is enhanced. You will be able to
select Business, Colorimetric, or the Photographic CRD for Images, Line Art or Text.
The default CRD for Images and Line Art is Photographic and for Text the default CRD
is Business.
()
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1...
"
If ICC Color Matching is enabled you can set an ICC RGB Source and the ICC Simulation. ICC Color Matching is on by default for the Windows NT driver.
1..$0
The choices are None, sRGB, Trinitron G1.8 D50, Apple RGB, PrePress, Custom 1,
Custom 2, Custom 3, and Printer Default.
When Internal ICC Color Matching is selected, the RGB Source has to be set from the
above list or you have the option of creating your own custom RGB Source profile with
the Colorific software that was included with your magicolor 2+. Please see the Colorific README file located on the QMS Software Utilities CD-ROM for more details on
how to create and load a customer RGB Source profile.
»
Note: The default setting for RGB Source is set to sRGB
"
The choices are None, SWOP, Inkjet Proofer, Eurocolor, CMYK Display, Commercial,
Custom 1, Custom 2, Custom 3, and Printer Default.
When Internal ICC Color Matching is selected, the Simulation can be set from the
above list to allow the magicolor 2+ to simulate another color output device's color
space, such as SWOP or Eurocolor.
»
Note: The default setting for Simulation is set to None.
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.!.
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"
.
(
(
('2
Depending on what driver you have selected (third-party driver or the QMS driver),
you will have different options for custom configuration that will appear in the driver’s
print window.
.
Depending on your version of Windows and your printing environment, you may
encounter printing problems with the Windows driver. If so, use Microsoft’s Windows
driver with the Windows Printer Description (WPD) file.
WPD files are analogous to PPD files. They are configuration files used to indicate to
a print manager (driver) the capabilities of the printer described by the file. A major difference between a WPD file and a PPD file is that a PPD file is “human-readable”; it
consists of actual ASCII text that you can look through and understand (if you speak
PostScript). A WPD file is “compiled.” It is in a binary form that is only for use with the
Windows 3.x PostScript driver. To install the WPD:
1
In the Start menu, choose the Control Panel icon.
2
Choose the Printers icon.
The Printers dialog box opens and displays the list of installed printers. If no
printer is installed, the dialog box expands downward to display a list of printers
available to Windows 95/98. If the dialog box is already expanded, skip to step 5.
3
Click the Add button.
4
In the List of Printers box, select Install Unlisted or Updated Printer.
5
Click on the Install button and another dialog box appears, asking for the
disk that has the unlisted or updated driver file on it.
6
Insert the QMS Software Utilities CD-ROM.
7
Type
x:\platform\windows\wpd3x
(where x is the drive in which you inserted the CD-ROM) or use the Browse option
to select that same path.
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8
Choose OK.
You should see a list of available QMS printers.
9
Select the QMS printer that you are installing the WPD driver for and
choose OK.
Windows may or may not ask for the updated driver, depending on what has
already been installed. If it does not ask for an updated driver, the QMS printer
that you selected will appear in the list of installed printer.
*
You will find that the magicolor 2+ provides an array of robust color matching options
that allows the user to custom tailor a specific color matching setup for his or her particular needs. Below is the list of color matching options available for Macintosh.
ColorSync Color Matching
Printer-Resident ICC Color Matching
QMS Advanced Level 2 Color Matching
Since the magicolor 2+ offers multiple color matching options, remember that only one
color management system can “drive” the printer at a time. Please read the following
sections thoroughly to ensure that you understand how to select each of these color
matching options.
.
"
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"
ColorSync is host-based color matching software that is provided by Apple. Current
versions of the Macintosh system software install and support the ColorSync color
matching software. To determine if you have this software installed on your Macintosh,
check the Control Panels folder in the Apple menu. If you need to install ColorSync,
locate your Macintosh System Software CD-ROM and run the Installer.
To invoke ColorSync color matching you will need to perform the
following steps:
1
Make sure you've installed the magicolor 2+ PPD and you have the
magicolor 2+ ICC profiles installed correctly on your Macintosh. If you have
not, locate the QMS Software Utilities CD-ROM that shipped with your
printer and install these first.
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2
Prepare your document for color printing and access the Print dialog box by
selecting Print.. from the File menu. Once you are in the main print dialog
box, select Color Matching from the General pop-up menu.
3
You will be presented with three pop-up menus once you are in the Color
Matching section. Listed below are the three menus.
Print Color
Intent
Printer Profile
4
You will need to change the Print Color: pop-up menu from Color/Grayscale
to ColorSync Color Matching. If this selection is not made, you will not activate ColorSync, even though the software is installed on your Macintosh.
5
You will have multiple choices for the Intent: pop-up menu. If you are
unsure of what to choose, leave this at the default setting, Auto Selection
or refer back to the ColorSync documentation that was included with your
Macintosh.
6
In the Printer Profile: pop-up menu, you will need to select magicolor 2+
from the list of printers. If you do not see the magicolor 2+ listed, then you
do not have the ICC profiles installed correctly. With System 8.1, the ICC
profiles are stored in the System Folder inside a folder titled, “ColorSync
Profiles.”
7
As stated at the beginning of this section, only one color management system can be active at a time. Access Printer Specific from the General pop-up
menu in the print dialog box. Set ICC RGB Source to None, and set ICC Simulation to None.
QMS recommends using ColorSync since most of the popular graphics applications
on the market today support this method of color matching, and ColorSync is recognized as the standard for color matching on Macintosh computers.
1...
"
In addition to ColorSync, the magicolor 2+ supports ICC color matching that is built
into and performed on the printer. Printer resident matching is faster than host-based
color matching (ColorSync) since the calculations for color matching take place on the
printer and not the Macintosh.
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To invoke the printer resident color matching you will need to perform the following
steps:
1
Make sure you've installed the magicolor 2+ PPD and you have the
magicolor 2+ ICC profiles installed correctly on your Macintosh. If you have
not, locate the QMS Software Utilities CD-ROM that shipped with you printer
and install these first.
2
Prepare your document for color printing and access the Print dialog box by
selecting Print.. from the File menu. Once you are in the main print dialog
box, select Color Matching from the General pop-up menu.
3
You will be presented with three pop-up menus once you are in the Color
Matching section. Listed below are the three menus.
Print Color
Intent
Printer Profile
4
You will need to change the Print Color: pop-up menu from ColorSync Color
Matching to Color/Grayscale. If this selection is not made, you will not activate the printer resident color matching.
5
Select Color Options from the General pop-up menu. Set ICC Color Matching to Enabled. Listed below are the options you will need to set to use the
printer resident color matching.
ICC RGB Source
ICC Simulation
RGB Source allows you to pick the type of monitor you are using. Normally you will
select Apple RGB since this is a common profile for most Macintosh monitors. The
ICC Simulation choice will allow you to simulate another color output device's color
space, such as SWOP or Eurocolor. Leave the ICC Simulation setting at None if you
do not want to simulate another printer.
PrePress users are allowed to download their own custom ICC profiles via CrownAdmin software located on the QMS Software Utilities CD-ROM. These custom ICC profiles are activated by selecting Custom1, Custom2, and Custom3 from the ICC RGB
Source or the ICC Simulation pop-up menus. These are only available once profiles
have been successfully downloaded to the printer.
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"
The third and final color matching option for the magicolor 2+ is obtained by utilizing
the QMS Advanced Level 2 functions available though the LaserWriter driver. QMS
Advanced Level 2 color matching allows the user to access the printer’s Color Rendering Dictionaries, commonly know as CRDs. Listed below are the steps required to
activate QMS Advanced Level 2 color matching.
1
Make sure you've installed the magicolor 2+ PPD and you have the
magicolor 2+ ICC profiles installed correctly on your Macintosh. If you have
not, locate the QMS Software Utilities CD-ROM that shipped with your
printer and install these first.
2
Prepare your document for color printing and access the Print dialog box by
selecting Print.. from the File menu. Once you are in the main print dialog
box, select Color Matching from the General pop-up menu.
3
You will be presented with three pop-up menus once you are in the Color
Matching section. Listed below are the three menus.
Print Color
Intent
Printer Profile
4
You will need to change the Print Color: pop-up menu from Color/Grayscale
to Postscript Color Matching. If this selection is not made, you will not
activate the CRDs that are built into the magicolor 2+ for this type of color
matching.
5
In the Printer Profile: pop-up menu, you will need to select magicolor 2+
from the list of printers. If you do not see the magicolor 2+ listed, you do not
have the ICC profiles installed correctly. With System 8.1, the ICC profiles
are stored in the System Folder within a folder titled ColorSync Profiles.
6
Select Color Options from the General pop-up menu. Set ICC RGB Source to
None, and set ICC Simulation to None. As stated before, only one method
can be used for color matching. Listed below are the options you will need
to set to use the QMS Advanced Level 2 color matching.
Color Rendering Dictionaries
CRD RGB Source
()
%
$ !
#
% You have three CRD choices: Photographic, Business, and Colorimetric. Depending
on your output need, select an appropriate CRD from this menu.
0
,
With the introduction of the magicolor 2+, we have also added a CRD RGB Source
selection in the Printer Specific pop-up menu. The CRD RGB Source allows you to
pick the type of monitor you are using. Again, you will select Apple RGB since this
is a common profile for most Macintosh monitors. This feature will allow a more accurate screen to final output match when using this QMS Advanced Level 2 Color Matching option.
As you have discovered, the magicolor 2+ provides a variety of color matching
options that allows you to custom tailor a specific color matching setup for your particular needs.
The magicolor 2+ allows the downloading of custom ICC profiles that will be stored on
the printer. These custom profiles can be accessed through a PPD or a QMSsupplied driver on a per-job basis. From the keypad, you can also set a custom profile
as the default on the printer. To view the current profiles on the magicolor 2+, access
Special Pages under the Administration menu and select Yes under CMM Profile
Page.
Listed below are the steps for downloading a custom ICC profile to the magicolor 2+
printer. Your magicolor 2+ must be an EXD model or a magicolor 2+ that has an internal hard drive. You can not download profiles to external hard drives.
1
After a custom ICC RGB Source or Simulation profile has been created,
rename the profile so it can be recognized by the printer.
This renaming is done, so the PPD for Macintosh, Windows 95 PPD, and Windows NT driver can correctly identify the profile.
You must name your custom ICC RBG Source profile either custrgb1.icc,
custrgb2.icc, or custrgb3.icc. Listed below is an example of some custom ICC
RGB Source profiles and how they would be renamed.
User-Defined Name
magicolor 2+ Naming for PPDs
CORLMTL.ICC
custrgb1.icc
:")
(*2%
B)*
MYPROF.ICC
custrgb2.icc
UMAXD50.ICC
custrgb3.icc
Note: If you do not rename your files correctly, the magicolor 2+ PPDs can not
select the custom profiles. However, you will still be able to download the profiles
and use them as a default setting for the RGB Source and Simulation for ICC
Color Matching.
»
2
Once you have renamed your custom ICC RGB Source or Simulation, you
will need to used CrownAdmin to download a profile to the magicolor 2+.
3
Locate your QMS Software Utilities CD-ROM and install CrownAdmin if
necessary.Download the custom profile via CrownAdmin.
4
Select PS Utilities... from the Printer menu.
Under the Download tab select Destination as Other.
Select the Local Files... button and specify the ICC profile to download.
Click Open.
Select Remote Path... and go to USR.
Click Select.
Verify the destination as SYS:/USR/*.*.
You might need to type this information in, if it is not present.
5
Select Download to send the custom ICC RGB Source or Simulation profile
to the magicolor 2+'s internal hard drive.
6
Verify the SProfile.ps file contains the correct file name.
You can use a text editor such as Notepad or SimpleText to change the file name
listed in the SProfile.ps file.
7
Download the file SProfile.ps to register the profile.
Select PS Utilities... from the Printer menu.
Under the Download tab, select Destination as PostScript.
Select the Local Files... button and specify the SProfile.ps.
Click Open.
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%
#
% !&
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Select Remote Path... and go to PostScript.
Click Select.
To view the current profiles on the magicolor 2+ access Special Pages under the
Administration menu and select Yes under CMM Profile Page.
To utilize your custom profiles, you will need to select Custom 1, Custom 2 or Custom
3 from the RGB Source or the Simulation pop-up menus located under Printer Specific
Options in the Print dialog box for Macintosh. In Windows 95, you can utilize your profiles from the Color tab by selecting Configure for ICC Color Matching or selecting
Document Defaults in the QMS Windows NT driver.
»
Note: You can only download one custom profile at a time to the magicolor 2+. After
each download of a custom ICC profile, be sure to send the SProfile.ps file to ensure
that the new custom profile is available for use or restart the magicolor 2+.
,
The magicolor 2+ may be profiled using third-party software such as ColorBlind
MatchBox. Refer to the vendor’s software documentation for installation and usage
instructions. One created, a new ICC profile can be downloaded to the magicolor 2+ to
recharacterize the printer’s entire color matching system.
Details for downloading for recharacterization are not included in this manual. These
instructions may be found in the Frequently Asked Questions (FAQs) on the QMS
website at http://www.qms.com/support. Perform a keyword search for “mc2+ and
profiling”.
These instructions will include the required driver, configuration, and other steps for
profiling the magicolor 2+ printer.
Chapter 6, “Printer Care,” explains how to handle and clean the printer.
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“Introduction” on page 6-2
“Handling the Printer” on page 6-2
“Cleaning the Printer” on page 6-3
“Maintenance Schedule” on page 6-20
“Replacing the Fuser Oil Bottle and Cleaning Roller” on page 6-24
“Replacing the OPC Belt Cartridge” on page 6-28
“Replacing the Ozone Filter” on page 6-31
“Replacing the Waste Toner Pack” on page 6-32
“What’s Next?” on page 6-33
This chapter describes how to handle and clean the printer.
Blurred or splotchy prints and paper jams can result from dusty printer parts. Regular
cleaning takes only a few minutes and helps ensure print quality. Printer parts that
require cleaning are the paper pickup rollers and the outside surface of the printer.
8
'
Handle the printer with care to preserve its life. Abuse may cause damage. Keep the
following guidelines in mind:
Do not place anything on the top of the printer.
If you have an EXD model, always open the duplexer’s rear cover before opening
the printer’s top cover.
Avoid spraying cleaning solution directly on the printer’s surface; the spray could
penetrate through the air vents of the printer and damage the internal circuits.
Be careful when cleaning the inside or removing paper jams, as the fuser assembly and other internal parts become very hot. Open the printer cover, and let the
interior of the printer cool before handling the inside of the printer.
Always close the printer covers gently. Never expose the printer to vibrations.
Do not cover the printer immediately after using it. Turn it off and wait until it cools
down.
Do not leave the printer open for any length of time, especially in well-lit places;
light may damage the OPC belt cartridge.
Do not open the printer during printing and do not tap paper stacks on the printer.
Do not tilt, lubricate, or disassemble the printer.
Do not touch the electrical contacts, gears, or laser beam devices. Doing so may
damage the printer and cause the print quality to deteriorate.
Keep media in the output tray at minimum level. If the media stacks too high, your
printer may experience media jams and excessive media curl.
()#%
Lift the printer from the bottom only, using the carrying grips under each side corner. Make sure two people are available to lift the printer when moving it.
Keep the following in mind when storing the printer for an extended period:
— Unplug the printer.
— Remove the toner and OPC belt cartridges from inside the printer. After
removing the cartridges, return them to their original packaging. If the original
packaging is not available, protect the toner cartridges from spilling toner, and
protect the OPC belt cartridge from damage and light.
— See appendix B, “Technical Specifications,” in the Reference manual for storage specifications.
'
Paper dust may accumulate inside the printer. This could affect the printer’s performance. To prevent any potential problems associated with this, you should clean your
printer on a regular basis. You need to clean both the inside and outside of the printer.
WARNING! Turn off the printer, unplug the power cord, and disconnect all interface
cables before cleaning.
ACHTUNG! Ziehen Sie den Netzstecker aus der Steckdose bevor Sie den Drucker
reinigen.
(
)
Either clean the printer before use, or allow a few minutes after unplugging it to
allow the fusing unit to cool down.
Turn off the printer, unplug the power cord, and disconnect all interface cables
before cleaning inside the printer.
Read all caution and warning labels carefully, making sure to follow any instructions contained in them. These labels are located on the inside of the printer’s
covers and the interior of the printer body.
Use only dry, lint-free cotton cloths or swabs.
%
(
()#%
If you have an EXD, always open the duplexer’s rear cover before opening the
printer’s top cover.
Make sure any parts removed during cleaning are replaced before you plug in the
power cord, reconnect the interface cables, and turn on the printer.
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+
These items in the transfer unit require cleaning:
»
Registration rollers
Transfer roller
Paper discharge
Note: A dry cotton cloth and dry cotton swab are required for these procedures.
1
Turn off and unplug the printer.
2
If you have an EXD model, open the duplexer’s rear cover.
If not, skip to step 3.
()#%
Reach into the duplexer’s rear cover to access the printer’s rear cover.
3
»
Open the printer’s rear cover.
Note: The illustrations for steps 3 through 8 show the printer without the duplexer.
However, the instructions are the same for all models.
4
Using a dry cotton cloth, clean any paper dust and toner buildup from the
registration rollers.
%
(
()#%
You can manually rotate the rollers while cleaning them by turning the gear on the
left end of the roller shaft.
2
,
5
Clean the transfer roller.
a
»
2
0
Remove the transfer roller unit by
lifting the green lock lever at the
right end of the transfer roller unit
until the unit is freed, and then
lifting the unit out.
Note: Because you cannot see
when the unit is released, it’s best
to lift the unit and the green lock
lever at the same time.
()#%
b
Using a dry cotton cloth, clean any paper dust and toner buildup from the
transfer roller.
Note: Manually rotate the roller while cleaning it.
»
c
6
Reinstall the transfer roller in the transfer unit.
Clean the paper discharger.
a
Remove the paper discharger by
pushing it to the right and then
lifting it up and out of the transfer
unit. (It comes out after the tabs on
the charger have cleared their
retainers.)
b
Using a dry cotton cloth, clean any
paper dust and toner buildup from
the outside of the paper discharger.
c
Using a dry cotton swab, clean any paper dust and toner buildup from the
interior of the paper discharger.
d
Using a dry cotton swab, clean the
paper discharger wire.
e
Reinstall the paper discharger in
the transfer unit, and then push it
down and to the left to lock it in
place.
7
Clean any paper dust and toner
buildup found on the transfer unit
itself.
8
Close the printer’s rear cover.
%
(
3
()#%
9
If you have a duplexer, using
a dry cotton cloth, clean any
paper dust and toner buildup
from the interior of the duplexer.
If not, skip to step 17.
»
Note: A dry cotton cloth is required for
these procedures.
10 Tilt the paper path toward the inside
of the printer.
Using a dry cotton cloth, clean any
paper dust and toner buildup from
the interior of the paper path.
11 Clean the registration rollers.
12 Close the duplexer’s rear cover.
13 Remove the duplexer’s lower rear assembly.
14 Using a dry cotton cloth,
clean any paper dust and
toner buildup from the lower
rear assembly and its registration
rollers.
15 Reach underneath the printer and
clean with a dry cotton cloth.
16 Reinsert the duplexer’s lower rear
assembly.
17 Plug in the printer, and turn it on.
»
Note: In compliance with UL
guidelines, “The appliance inlet is
considered to be the main disconnect
device.”
()#%
»
Note: A dry cotton cloth is required for this procedure.
1
Turn off and unplug the printer.
2
If you have an EXD, open the
duplexer’s rear cover.
If not, skip to step 3.
3
»
Pull the latch to release the top cover,
and then open the cover.
Note: The illustrations for step 3 and step
4 show the printer without the duplexer.
However, the instructions are the same for
all models.
%
(
()#%
4
Using a dry cotton cloth, clean the
paper exit rollers.
While manually rotating each paper exit
roller, clean each roller.
5
Close the printer’s top cover.
6
If you have a duplexer, close the duplexer’s rear cover.
If not, go on to step 7.
7
»
Plug in the printer, and turn it on.
Note: In compliance with UL guidelines, “The appliance inlet is considered to be
the main disconnect device.”
Caution: The OPC belt is extremely sensitive to touch. Always handle the cartridge so
you don’t touch the surface of the belt. Any body oil left on the surface of the belt will
prevent toner from adhering to the belt which results in poor image quality. Also, keep
the cartridge away from anything that may scratch the surface of the belt. Any
scratches will show in the image produced.
The OPC belt is also extremely sensitive to bright light and direct sunlight. Always
leave it in its protective bag until you are ready to install it. Any exposure to light should
be limited to two minutes. If you suspect the belt is damaged due to exposure to light,
put the belt in a dark place to recover. Depending on the amount of exposure,
recovery may take up to two hours. Recovery time is dependent on the amount of
exposure sustained. Recovery is not guaranteed.
()#%
»
Note: A dry cotton cloth is required for this procedure.
1
Turn off and unplug the printer.
2
If you have an EXD, open the
duplexer’s rear cover.
If not, skip to step 3.
3
Pull the latch to release the top cover,
and then open the cover.
Note: The illustrations for step 3 and step
4 show the printer without the duplexer.
However, the instructions are the same
for all models.
»
4
Open the printer’s front cover, release the OPC belt cartridge green lock
levers, and remove the OPC belt cartridge.
%
(
()#%
5
,4
Caution: Don’t touch the edge of the
cleaning blade.
6
Using a dry cotton cloth, clean any
toner buildup from around the cleaning blade.
Clean any paper dust and toner
buildup found on the OPC belt cartridge itself.
"
-
Caution: Handle the cartridge carefully. The belt is very sensitive to hand oils and
scratches, both of which reduce print quality.
7
Remove the corona wire cleaning brush from inside the front of the printer.
8
Turn the OPC belt cartridge so that the handle is facing away from you.
()#%
9
Use the brush to clean the corona wire inside end of the OPC belt cartridge.
Caution: The corona wire is very delicate. Do not press hard on the wire.
10 Reinstall the OPC belt cartridge, and secure its green lock levers.
11 Return the corona wire cleaning brush to its holder, and then close the
printer’s front and top covers.
12 If you have a duplexer, close the duplexer’s rear cover.
%
(
()#%
#
#
It’s necessary to clean the laser lens only when you find vertical white or light-color
streaking in all primary colors on your printouts.
A dry cotton cloth or dry cotton swab is required for this procedure.
1
Open the printer’s front cover.
2
Remove the four toner cartridges.
3
Remove the laser lens.
Use the two tabs on top of the lens.
4
Using a dry cotton cloth, wipe the lens.
5
Reinstall the laser lens.
It slides in at a 45° angle.
6
Reinstall the four toner cartridges.
7
Close the printer’s front cover.
If you have an EXD model, you should clean the inside of the duplexer on a regular
basis.
»
Note: A dry cotton cloth is required for this procedure.
1
If you have a duplex model, follow steps 2 through 14.
If not, skip to “Cleaning the Exterior of The Printer” on page 6-19.
()#%
2
Turn off and unplug the printer.
3
Open the duplexer’s rear cover.
Do not open the printer’s rear cover.
4
Clean the duplexer with a dry cotton cloth.
%
(
()#%
5
Caution: Hold the paper path unit by its corners to avoid the unit catching your
fingers between it and the cover.
6
Tilt the paper path toward the inside of the printer.
Clean the registration rollers with a dry cotton cloth.
()#%
7
Remove the duplexer’s lower rear assembly.
8
Clean the registration rollers with a dry cotton cloth.
9
Reach underneath the printer and clean with a dry cotton cloth.
%
(
()#%
10 Reinsert the duplexer’s lower rear assembly.
11 Open the duplexer’s top cover.
»
Note: Use two hands to open the duplexer’s top cover to avoid twisting its hinge.
()#%
12 Clean the registration rollers with a dry cotton cloth.
While manually rotating each paper exit roller, clean each roller.
13 Close the duplexer’s top cover.
(*
WARNING! Turn off the printer, unplug the power cord, and disconnect all interface
cables before cleaning. Do not spill water or detergent into the printer; otherwise the
printer will be damaged and an electric shock may occur.
ACHTUNG! Ziehen Sie den Netzstecker aus der Steckdose bevor Sie den Drucker
reinigen. Verschütten Sie kein Wasser oder andere Flüssigkeiten auf dem Drucker, da
das Gerät sonst beschädigt wird oder die Gefahr eines elektrischen Schlages besteht.
To protect your printer and maintain its appearance, clean the exterior regularly. Use
the following guidelines:
Use only a dry or slightly damp, lint-free, soft cloth moistened only with water or
mild detergent.
Never use cleaning solutions that contain solvents, such as alcohol and benzene.
Solvents may damage the printer’s finish.
Always test any cleaning solution on a small area of your printer to check the solution's performance.
Never use sharp or rough implements, such as wire or plastic cleaning pads.
Never spray a cleaning solution directly on the printer as the cleaning solution will
penetrate to the interior of the printer and cause damage.
%
(
#)
!
Every 20,000 single-sided pages, a thorough cleaning should be performed by the
user.
This item needs
cleaning...
After...
By...
If you have the duplex
model, the duplex unit
paper guides
Every 20,000 single-sided pages,
or 12 months, whichever comes
earlier.
User
If you have the duplex
model, the duplex unit
roller
Every 20,000 single-sided pages,
or 12 months, whichever comes
earlier.
User
Laser lens
Only when you find vertical white or User
light-colored streaking in all
See “Cleaning the Laser
primary colors on your printouts.
Lens” on page 6-14.
OPC belt cartridge and
corona wire (also known
as the OPC charge wire)
Every 20,000 single-sided pages,
or 12 months, whichever comes
earlier.
User
Paper discharger
Every 20,000 single-sided pages,
or 12 months, whichever comes
earlier.
User
Paper exit rollers (also
known as paper guides)
Every 20,000 single-sided pages,
or 12 months, whichever comes
earlier.
User
Printer exterior
As needed
User
See information about
cleaning the duplexer on
page 6-8.
See information about
cleaning the duplexer on
page 6-8.
See “Cleaning the OPC Belt
Cartridge” on page 6-10.
See “Cleaning the Transfer
Unit” on page 6-4.
See “Cleaning the Paper Exit
Rollers” on page 6-9.
See “Cleaning the Exterior of
The Printer” on page 6-19.
#)
This item needs
cleaning...
After...
By...
Printer interior
Every 20,000 single-sided pages,
or 12 months, whichever comes
earlier.
User
Every 20,000 single-sided pages,
or 12 months, whichever comes
earlier.
User
Every 20,000 single-sided pages,
or 12 months, whichever comes
earlier.
User
Registration roller
Transfer roller
See “Guidelines for Cleaning
Inside the Printer” on page
6-3.
See “Cleaning the Transfer
Unit” on page 6-4.
See “Cleaning the Transfer
Unit” on page 6-4.
This item needs
preventive
maintenance...
After...
By...
Printer—20,000-page
preventive maintenance
20,000 single-sided pages.
User
Printer—60,000-page
preventive maintenance
60,000 single-sided pages.
QMS National Service or a
QMS-authorized service
provider
Printer—120,000-page
preventive maintenance
Replace 120K kit displays in
the message window (after
120,000 single-sided pages).
QMS National Service or a
QMS-authorized service
provider
%
(
See the standard “Cleaning
Schedule” on page 6-20.
#)
This item needs replacing...
After...
By...
Cleaning roller
Check fuser cleaning
rol[l]er or Replace
cleaning Roller displays
in the message window (after
12,000 single-sided pages at
5% coverage of each color).
User
12,000 pages.
User
Fuser cleaning roller
See “Replacing the Fuser Oil
Bottle and Cleaning Roller” on
page 6-24.
See “Replacing the Fuser Oil
Bottle and Cleaning Roller” on
page 6-24.
Fuser oil bottle
Check fuser oil &
cleaning rol[l]er
displays in the message
window (after approximately
12,000 single-sided pages;
however, fuser oil bottle life is
media dependent—coarser
paper requires more oil).
User
See “Replacing the Fuser Oil
Bottle and Cleaning Roller” on
page 6-24.
OPC belt cartridge (with
charger unit)
Replace OPC displays in the User
message window (maximum
See “Replacing the OPC Belt
life—50,000 planes, usually
Cartridge” on page 6-28.
occurs with continuous use;
minimum life—20,000 planes,
usually occurs with intermittent
use although other factors also
affect cartridge life).
Ozone filter
60,000 planes or every 12
months, whichever comes
earlier.
User
See “Replacing the Ozone
Filter” on page 6-31.
Toner
10,000 single-sided pages— User
black; after 6,000 single-side
See “Replacing a Toner
pages—yellow, magenta, cyan
Cartridge” on page 3-18.
@ 5% coverage of each color.
Waste toner pack
Check waste Toner
User
displays in the message
See “Replacing the Waste
window (after 12,000
Toner Pack” on page 6-32.
single-sided pages—or 24,000
planes—at 5% coverage of
each color).
This item needs
replacing...
After...
By...
Drum assembly
120,000 single-sided pages.
QMS National Service or a
QMS-authorized service
provider
Fuser unit
Replace fuser displays in the QMS National Service or a
message window (after 60,000
QMS-authorized service
single-sided pages maximum at an provider
equal mix of black and 4-color
pages, all with 5% coverage of
each color).
Paper discharger
120,000 single-sided pages at 5%
coverage of each toner color.
QMS National Service or a
QMS-authorized service
provider
Transfer roller
120,000 single-sided pages at 5%
coverage of each toner color.
QMS National Service or a
QMS-authorized service
provider
5)#7*
)6)
()5))
-*
'7
+
-
Caution: The fuser unit is an integral part of the imaging process and is also
expensive to replace. Fuser life will be shortened (or the fuser permanently damaged)
if the oil bottle and cleaning roller are not changed when needed and installed
properly. This type of damage is not covered under warranty or service contract.
WARNING! The fuser unit can become extremely hot and cause severe burns. Make
sure the unit is cool before handling it.
ACHTUNG! Die Fixiereinheit kann sehr heiß werden, so daß Verbrennungsgefahr
besteht. Bitte lassen Sie die Fixiereinheit einige Zeit abkühlen, bevor Sie diese
berühren.
1
Turn off the printer.
2
If you have an EXD, open the
duplexer’s rear cover.
If not, skip to step 3.
5)#7*
)6)
()5))
3
Note: The illustrations for steps 4
through 11 show the printer without the
duplexer. However, instructions are the
same for all models.
»
Pull the latch to release the top
cover, and then open the cover.
4
Open the printer’s top cover.
5
Open the two green cleaning roller
lock levers.
6
Remove the old oil bottle.
Caution: Hold a sheet of paper under
the oil bottle while removing it, so oil
doesn’t drip into the printer.
%
(
5)#7*
)6)
()5))
7
Remove the old cleaning roller.
8
Lower the new oil bottle into its slot.
The tab on the side of the bottle must
be on the right.
9
Install the cleaning roller in its slot.
The tab on the top of the cleaning roller
must be on the left.
5)#7*
)6)
()5))
10 Close the two green lock levers.
11 Close the printer’s top cover.
12 If you have a duplexer, close the
duplexer’s rear cover.
13 Turn on the printer.
14 Reset the consumables usage monitoring system.
»
a
In the Operator Control/
Consumables/Item Replaced/
Fuser Oil menu choose Yes.
b
In the Operator Control/
Consumables/Item Replaced/
Cleaning Roller menu choose Yes.
Note: When you replace the fuser oil bottle and cleaning roller after a FUSER OIL
EMPTY or CHECK CLEANING ROLLER message displays in the message window,
the engine automatically recovers. However, you must manually reset the
consumables usage monitoring system to ensure accurate consumables
monitoring.
To access consumables usage information, use the Operator Control/Consumables/Print Statistics menu or the CrownView printer web page.
%
(
Caution: The OPC belt is extremely sensitive to bright light and direct sunlight. Always
leave it in its protective bag until you’re ready to install it. Also, handle the cartridge
carefully. The belt is also extremely sensitive to hand oils and scratches, both of which
reduce print quality.
1
Turn off the printer.
2
Open the printer’s front cover.
3
If you have an EXD, open the
duplexer’s rear cover.
If not, skip to step 4.
4
»
Pull the latch to release the top
cover, and then open the cover.
Note: The illustrations for steps 4–12
show the printer without the duplexer.
However, the instructions are the same
for all models.
5)#%(
6)(
Caution: This is necessary as it pulls the toner cartridges forward slightly to
make room for the OPC belt cartridge. You could damage the OPC belt if you
don’t do this.
5
Rotate up the two green lock levers
(one on each side of the OPC belt
cartridge) to release the cartridge.
6
Pull the cartridge straight up
and out of the printer, and then
discard it.
7
Remove the protective sheet from
the cartridge, and then pull out the
two tension-release pins (one on
each side of the cartridge).
Caution: Don’t touch the green
material on the cartridge. It scratches
easily.
%
(
5)#%(
6)(
8
Holding the cartridge above the
printer, align the guide pins on the
cartridge with the guide slots in the
green lock levers.
The gear on the cartridge goes to the
right.
9
Gently guide the cartridge into the
printer.
Caution: The cartridge should slide easily into the printer. Don’t force it.
10 Rotate the two green lock levers to
secure the OPC belt cartridge in the
printer.
11 Close the printer’s front and top covers.
12 If you have a duplexer, close the
duplexer’s rear cover.
13 Turn on the printer.
14 In the Operator Control/Consumables/Item Replaced/OPC Cartridge menu
choose Yes to reset the consumables monitoring system.
»
Note: When you replace the OPC belt cartridge after a REPLACE BELT
message displays in the message window, the engine automatically recovers.
However, you must manually reset the consumables usage monitoring system to
ensure accurate consumables monitoring.
To access consumables usage information, use the Operator Control/Consumables/Print Statistics menu or the CrownView printer web page.
5)#=
7)
-*
'7<
The ozone filter reduces exhausted ozone gas.
1
Remove the ozone filter case on the left rear of the printer.
On the Duplex Model, use the plastic ridge on the right of its case to pry the ozone
filter case away from the printer.
CXE, GXE
EXD
!
!
!
2
Remove the ozone filter from the case.
3
Install a new ozone filter in the case.
4
Reinstall the ozone filter case.
5
Discard the old ozone filter.
%
(
,
5)#-*
'
%>
-*
'!&. The waste toner pack collects the waste toner from the printing process so you can
conveniently throw it away.
1
Open the printer’s front cover.
2
Remove the waste toner pack.
The illustration for this step shows the
printer without the duplexer. However,
the instructions are the same for all
models.
»
,-
3
Use the label on the side of the old
waste toner pack to seal the opening, and then dispose of the pack in
accordance with safety laws and
regulations in your area.
4
Insert the new waste toner pack.
5
Close the printer’s front cover.
6
In the Operator Control/Consumables/Item Replaced/Waste Toner Pack
menu choose Yes to reset the consumables monitoring system.
Note: When you replace the waste toner pack after a CHECK WASTE TONER
message displays in the message window, the engine automatically recovers.
However, you must manually reset the consumables usage monitoring system to
ensure accurate consumables monitoring.
To access consumables usage information, use the Operator Control/Consumables/Print Statistics menu or the CrownView printer web page.
-#.*/01
Chapter 7, “CrownView Printer Web Page,” explains the printer web page and web
page help system.
%
(
&'
'* / / /
“Introduction” on page 7-2
“Setting up the Printer Web Page” on page 7-2
“Printer Home Page” on page 7-6
“Web Page Help System” on page 7-30
QMS CrownView is a printer-based application using the World Wide Web portion of
the Internet as a framework for the QMS magicolor 2+ Print System. This feature
allows you to monitor printer consumables as well as access information that is normally available only by printing a status page.
Inside your new QMS printer resides an HTTP (Hyper-Text Transfer Protocol) based
web page that can be accessed from the most common web browser software, such
as Netscape Navigator and Microsoft Explorer. This web page gives you access to the
most frequently accessed printer configurations and gives you instant access to
printer status. Anyone on your company intranet can access the QMS printer through
their web browser software.
»
Note: The sample windows and dialog boxes shown in this chapter are as they appear
in Netscape Navigator and Internet Explorer, and coincide with the step-by-step
instructions provided.
This chapter provides you with details on
Setting up and using the web page
The different types of pages in the printer
Accessing the QMS web site and performance support
)
*'
!
Setting up the printer web page to run on your intranet involves two basic steps:
Determining the name and address of your printer
Setting up the “no proxy” preferences in your browser software
The printer web page can be accessed only through the assigned name of the printer
or the IP address. It is more convenient for you to use a name than the address. The
2)
#
%
-&%
name for the printer comes from the IP host table on the computer system and
is usually assigned by the system administrator, for example, QMS magicolor 2+
Print System.
"(
5
'
'
Since your printer will reside on your intranet and will not be accessible beyond the
firewall of your network, you must set up the proper “preferences” in your browser software. Your printer name or IP address must be added to the “no proxy” list in the preferences dialog box of the browser.
»
Note: You need to do this procedure only once.
The sample screens in this chapter may be different from yours depending on your
version and platform in use.
-
#
1
Start your web browser.
2
Access the Options menu and choose Network Preferences.
3
Select the Proxies tab in the dialog box.
(
"C"%
-&%
#
%
-&%
4
Select the Manual Proxy Configuration radio button and press the View...
button.
5
In the No Proxy For: text box, type a comma after the last entry, and then
type the printer name or the IP address of your QMS magicolor 2+.
6
Choose OK twice.
7
Enter the printer name or IP address in the Location: URL address box to
access the printer home page.
1
Start your web browser.
2
Access the View menu and choose Options.
3
Select the Connection tab on the dialog box.
4
Click the Settings button to display the Proxy Settings dialog box.
2)
#
%
-&%
5
In the Exceptions text box, type a comma after the last entry and then type
the printer name or the IP address.
QMSmagicolor2+
6
Click OK.
7
Now you should be able to enter the printer name in the URL address box to
access the printer home page.
QMSmagicolor2+
(
"C"%
-&%
%
82%
8
The Home Page is the starting point for all access to the printer web pages. On this
page you will find hotlinks to all of the supporting web pages for your printer.
»
Note: The illustration below shows the printer without the duplexer.
50
6$
,
$
2
The printer home page provides the following information.
Product Name
Identifies the particular printer that you are browsing. This
printer is pictured in the graphic with all installed paper handling
options.
Configuration Menu: No equivalent
2)
%
82%
Printer Name
Shows the name you have assigned to your printer. The default
printer name is the same as the product name.
Configuration Menu: Administration/Communications/
Networkx/CrownNet/NetWare/Printer Name menu or the
Administration/Communications/Networkx/CrownNet/
LanManager/Printer Name menu
Online Status
Shows whether the printer is Offline or Online.
Configuration Menu: No equivalent
Current Status
Echoes the status message in the printer control panel
message window.
Configuration Menu: No equivalent
Resolution
Identifies the resolution and halftone.
Configuration Menu: Administration/Engine/Def Resolution
Default Inputbin
Identifies the input cassette or tray, the media size, and the
percent filled with media.
Configuration Menu: Operator Control/Inputbin
Sheets Printed
Lists the number of sheets of media printed to date during the
current consumables tracking period (Administration/
Consumables/Start Period menu).
» Note: This number differs from the number of sheets printed
statistics on the printer’s startup and status pages, which
refer to the total number of sheets of media printed during the
life of the printer.
Configuration Menu: No equivalent
Faces Printed
Lists the number of page faces printed to date.
» Note: This number differs from the number of faces printed
statistics on the printer’s startup and status pages, which
refer to the total number of page faces printed during the life
of the printer.
Configuration Menu: No equivalent
Hotlinks
Take you to other pages of status, configurations, or help information. Each of these hotlinks is fully explained in this chapter.
Configuration Menu: No equivalent
(
"C"%
-&%
%
82%
&
The Home hotlink simply returns you to the printer home page when it is selected.
The Operator Control hotlink on the home page jumps to the Operator Control page.
This page contains a form which allows you to configure settings in your printer.
After you make your choices, choose the Submit button to make them take effect.
,$
The Operator Control page contains the following options. For complete information
on any options see chapter 4, “Printer Configuration,” of the Reference manual.
Copies
Allows you to enter the number of copies to print.
Configuration Menu: Operator Control/Copies
Color Separation
Allows you to turn color separations Off or On.
Configuration Menu: Operator Control/Color Separation
2)
%
82%
Color Model
Allows you to select between full-color or monochrome mode.
Configuration Menu: Operator Control/Color Model
Color Matching
Allows you to turn color matching Off or On.
Configuration Menu: Operator Control/Color Matching
ICC RGB Source
Allows you to select None, Trin G1.8 D50, sRGB, PrePress, or
Apple RGB.
Configuration Menu: Operator Control/Color Matching/ICC
RGB Source
ICC Simulation
Allows you to select None, SWOP, Inkjet Proofer, Eurocolor,
CMYK Display, or Commercial.
Configuration Menu: Operator Control/Color Matching/ICC
Simulation
ICC PCL Source
Allows you to select sRGB.
Configuration Menu: Operator Control/Color Matching/ICC
PCL Source
Link Quality
Allows you to select Low, Medium or High link quality.
Configuration Menu: Operator Control/Color Matching/Link
Quality
SIM in RGB Links
Allows you to select No or Yes to SIM in RGB LInks.
Configuration Menu: Operator Control/Color Matching/Sim. in
RGB Links
Duplex [EXD
model only]
Allows you to turn duplexing Off, duplexed on the Long Edge
[flipped horizontally as in a loose-leaf notebook] on the driver),
or duplexed on the Short Edge [flipped vertically as on a
clipboard] on the driver) if you have an EXD model.
Configuration Menu: Operator Control/Duplex
Collation
Allows you to turn collation Off or On.
Configuration Menu: Operator Control/Collation
Orientation
Allows you to select Portrait or Landscape orientation.
Configuration Menu: Operator Control/Orientation
Default Inputbin
Allows you to choose Upper or Optional as the input source.
Configuration Menu: Operator Control/Inputbin
(
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-&%
%
82%
Chain Inputbins
Allows you to set input bin chaining Off or On.
Configuration Menu: Operator Control/Chain Inputbins
Upper Bin Media
Allows you to specify the type of media in the upper (standard)
cassette so the printer can optimize output for that media type.
The choices are Automatic or Thick Stock.
Configuration Menu: Operator Control/Media/For Upper Bin
Optional Bin
Media
Allows you to specify the type of media in the optional cassette
so the printer can optimize output for that media type. The
choices are Automatic or Thick Stock.
Configuration Menu: Operator Control/Media/For Upper BIn
Upper Custom
Tray
Specifies the media size in the upper (standard) cassette if it’s
something other than A4, Legal, or Letter (the typical sizes the
cassette expects).
Configuration Menu: Operator Control/Custom Bin/Upper
Optional Custom
Tray
Specifies the media size in the optional cassette if it’s something
other than A4, Legal, or Letter (the typical sizes the cassette
expects).
Configuration Menu: Operator Control/Optional Custom Tray
2)
%
82%
$
The General Settings hotlink takes you to the General Settings page.
,0
$$
,
This page provides hotlinks to several groups of printer configuration settings. Each is
described in more detail in the following pages:
“Printer Settings” on page 7-12
“Communication Settings & Input Buffer Sizes” on page 7-13
“Paper Sources” on page 7-14
“Options” on page 7-15
“Current Memory Configuration” on page 7-15
“Hard Disk Status” on page 7-17
“Timeouts” on page 7-17
(
"C"%
-&%
%
82%
You can view this information to see the status of the printer, but you can change it only
by accessing the printer’s configuration menu through the printer control panel, a remote
or local console, or CrownAdmin.
This table provides you with data relative to the settings of the printer.
Compatibility
Level
Identifies the PostScript emulation level.
Do Startup Page
Identifies whether the printer startup page is turned on or off.
Configuration Menu: No equivalent
Configuration Menu: Administration/Startup Options/Do Start
Page
Do Error Handler
Identifies whether the PostScript Error Handler is loaded into
memory when the printer is turned on. Error Handler is a
diagnostic tool that identifies PostScript errors encountered
during a print job.
Configuration Menu: Administration/Startup Options/Do Error
Handler
Do Sys/Start
Identifies whether the printer controller checks the hard disk for
a PostScript file named Sys/Start and then executes the file.
This file does not print.
Configuration Menu: Administration/Startup Options/Do
Sys/Start
Is Password 0?
Identifies whether the Administration menu password is set.
0=On
Configuration Menu: Installation/Use Admin Pwd
Duplex [EXD
Models Only]
Identifies whether the duplex option is Off, duplexed on the
Long Edge (flipped horizontally as in a loose-leaf notebook), or
duplexed on the Short Edge (flipped vertically as on a clipboard)
if you have an EXD model.
Configuration Menu: Operator Control/Duplex
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Default Chaining
Identifies whether tray chaining is Off or On. Tray chaining
allows the printer to draw media from another input source with
either the same or any size of media (dependent on the choice
selected) automatically when the first input source empties.
Configuration Menu: Operator Control/Chain Inputbins
Default Paper
Tray
Tells you which input source is the default.
Number of Paper
Trays
Tells you the number of input sources available on your printer.
Page Stack Order
Tells you what order (e.g., face down) the page stack will be in.
Configuration Menu: Operator Control/Inputbin
Configuration Menu: No equivalent.
Configuration Menu: No equivalent
Left Margin
Identifies the amount (in .01" increments) the image is adjusted
horizontally on the page.
Configuration Menu: Administration/Engine/Image Alignment/
Horiz Offset
Top Margin
Identifies the amount (in .01" increments) the image is adjusted
vertically on the page.
Configuration Menu: Administration/Engine/Image Alignment/
Vertical Offset
Resolution
Identifies the printer resolution.
Configuration Menu: Administration/Engine/Def. Resolution
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This hotlink displays a screen that shows the communications settings of the printer.
Serial IF
Identifies the settings for the serial interface.
Configuration Menu: Administration/Communications/Serial
Parallel IF
Identifies the settings for the parallel interface.
Configuration Menu: Administration/Communications/Parallel
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IF 1
Identifies the settings for the optional Optional NIC interface, if
installed.
» Note: You won’t see this in the front panel until this option
is installed.
Configuration Menu: Administration/Communications/
Optional NIC
IF 2
Identifies the settings for the Resident NIC (CrownNet for
Ethernet) interface.
Configuration Menu: Administration/Communications/
Resident NIC
Shared Spooling
Size
Identifies the total amount of spooling space shared by the
interfaces
Configuration Menu: No equivalent
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This hotlink provides media source information.
Upper
Identifies the type and size of media currently installed in the
upper tray. The choices are Automatic or Thick Stock.
Configuration Menus: Operator Control/Custom Bin/Upper,
Operator Control/Media/For Upper Bin
Optional
Identifies the type and size of media currently installed in the
optional lower input feeder. The choices are Automatic or Thick
Stock.
Configuration Menu: Operator Control/Custom Bin/Optional,
Operator Control/Media/For Optional Bin
»
Note: Remember the Media key on the Control Panel must be used in conjunction
with setting Thick Stock in the driver (Paper tab, Paper Type option).
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Disk(s)
Identifies how many hard disks are attached to the printer and
what their addresses are.
Configuration Menu: No equivalent
Emulations
Identifies the installed emulations.
Configuration Menu: No equivalent
Duplexer
Identifies if a duplexer is installed.
Configuration Menu: No equivalent
.
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Memory configuration affects the number of jobs that can be accepted by the printer,
the number of options available simultaneously, the number of downloadable fonts and
emulations that can be stored, and overall printer performance.
Host Input Spool
Shows the size (in KB) of the Host Input field, also known as
K Mem for Spool. This memory client stores incoming data from
all the interfaces until the emulation can process the print job.
Configuration Menu: Administration/Memory/Manual Config/
K Mem for Spool
Display List
Shows the size (in KB) of the Display List, also known as K Mem
Display. This client stores compressed representations, or
blocks, of the pages to be printed.
Configuration Menu: Administration/Memory/Manual/Config/
K Mem Display
PostScript Font
Cache
Shows the size (in KB) of the Font Cache, also known as K Mem
for PS Fonts. This memory client stores bitmapped
representations of previously scaled PostScript fonts.
Configuration Menu: Administration/Memory/Manual Config/
K Mem for PS Fonts
PostScript Heap
Shows the size (in KB) of the Heap, also known as K Mem for
PSHeap, PostScript VM, and Virtual Memory. This client holds
downloaded fonts, PostScript operators, and forms.
Configuration Menu: Administration/Memory/Manual Config/
K Mem for PSHeap
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Framebuffer
Shows the size (in KB) of the Frame Buffer. This client holds
rasterized or bitmapped images of page faces which are ready
to be sent to the print engine.
Configuration Menu: Administration/Memory/Manual Config/
Framebuffer
Color Matching
Shows the size (in KB) of the Color Matching client. This client is
used for color matching. The choices are ICC RGB Source, ICC
Simulation, ICC PCL Source, Link Quality, and SIM in RGB
Links.
Configuration Menu: Administration/Memory/Manual Config/
Color Matching
Emulation
Shows the size (in KB) of the Emulation client, also known as
K Mem Emulation. This client is used to store any optional
emulations, such as LN03 Plus.
Configuration Menu: Administration/Memory/Manual Config/
K Mem Emulation
Emulation
Temporary
Shows the size (in KB) of the Emulation Temporary client. This
client is used by non-PostScript emulations for storing
downloaded (soft) fonts, forms, or macros.
Configuration Menu: Administration/Memory/Manual Config/
K Mem Emul. Temp
HP Storage Pool
Shows the size (in KB of RAM) of the HP Storage Pool client
dedicated to the HP emulation interpreter, which is used to
process HP emulations.
Configuration Menu: Administration/Memory/Manual Config/
HP Storage Pool
Disk Cache
Shows the size (in KB) of the Disk Cache. This memory client
stores frequently used data in system memory instead of
continually storing and retrieving it from a hard disk.
Configuration Menu: Administration/Memory/Manual Config/
K Mem Disk Cache
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System Use
Shows the size (in KB) of the System Use. Also known as System Memory, this non-configurable client is the amount of RAM
used to run the printer’s operating system. It’s never increased
or decreased. The system memory subtracted from the total
amount of RAM identifies the amount of RAM available for all
the other memory clients.
Configuration Menu: No equivalent
Printer Memory
Shows the size (in KB) of the total amount of RAM that your
printer has.
Configuration Menu: Administration/Memory/Manual Config/
MB Printer Mem
8,&
This hotlink provides the status of the hard disk.
Disk(s)
Provides the name, size, and free space on all attached hard
disks.
Configuration Menu: No equivalent
Total
Identifies the total space and free space on all attached hard
disks.
Configuration Menu: No equivalent
'
This hotlink provides the status on established timeouts.
Wait
Shows the maximum number of seconds the PostScript
emulation waits for incoming data before ending the job.
Configuration Menu: Administration/Communications/
Timeouts/PS Wait Timeout
Job
This shows the maximum number of seconds the printer
processes a PostScript job before it ends the job.
Configuration Menu: Administration/Communications/
Timeouts/Job Timeout
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Emulation
Shows the maximum number of seconds emulations other than
PostScript wait for incoming data.
Configuration Menu: Administration/Communications/
Timeouts/Emulation Timeout
ESP
Shows the maximum amount of time ESP will wait to get a minimum amount of data before selecting an emulation.
Configuration Menu: Administration/Communications/
Timeouts/ESP Timeout
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The Printer Jobs hotlink on the home page jumps to the Printer Jobs page. This page
contains information about the current jobs the printer is processing and information
on the previous five jobs printed.
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Job
Indicates the job number of the current print jobs and up to five
previous print jobs.
Configuration Menu: No equivalent.
Status
Indicates the status of each job. (Interpreting, Spooling,
Spooled, Printing, Printed)
Configuration Menu: No equivalent
Prio[rity]
Shows the priority of each job.
Configuration Menu: No equivalent
Owner
Shows the name of the owner of each current job.
Configuration Menu: No equivalent
Title
Shows the title of each job.
Configuration Menu: No equivalent
Interface
Identifies the interface over which the job was sent to the printer.
Configuration Menu: No equivalent
Sheet
Shows the number of physical sheets of media printed for
each job.
Configuration Menu: No equivalent.
Page
Indicates the number of pages printed for each job.
Configuration Menu: No equivalent
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The Consumable Status hotlink on the home page jumps to the Consumable Status
page. This page contains information about the level of usage of all of the printers’
consumables.
»
Note: The scales are an estimate, reported as a percentage, and do not indicate the
exact amount of consumables used. In addition, the life expectancy of each
consumable is based on printing under specific operating conditions, such as media
type, number of color planes, page size, and page coverage (usually 5% coverage of
letter/A4-size media). The actual life expectancy will vary depending on these and
other printing variables, including continuous or intermittent printing, ambient
temperature, and humidity.
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Consumable
Name
Identifies the consumable (for example, Black Toner or 20K PM
Service).
Configuration Menus: Operator Control/Consumables and
Administration/Consumables
Consumable Max
Number
Shows the maximum capacity of the consumable (for example,
10000 planes or 120000 sheets).
Configuration Menus: Operator Control/Consumables and
Administration/Consumables
Consumable
Usage Gauges
Shows the remaining amount of the consumable (in
percentages, not planes, faces, or sheets).
Configuration Menus: Operator Control/Consumables and
Administration/Consumables
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The Accounting hotlink on the home page jumps to the Accounting page, which contains
information about accounting configuration settings.
When accounting is enabled, the information may be retrieved via the printer's internal
Accounting page, as well as by other methods.
»
Note: Installation of the optional printer hard disk is required to support the
Accounting feature.
On entry to the Accounting page, if accounting records are available, the user is presented with a table which can be used to select only the record fields desired.
The user can specify the number of accounting records to display, as well as the display format: HTML, or Comma Separated Values (CSV). Multiple fields may be highlighted for display. The user may then either reset his selections (using the Reset
button), or submit them (using the Submit button) for processing.
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After clicking on the Submit button, the user is linked to a new web page that offers
display choices for the accounting information.
The accounting records may be displayed immediately in the user's web browser, or
uploaded as a file to the host for later printing.
If Accounting is disabled, the following information is displayed:
Mode
Shows whether accounting is enabled or disabled.
Configuration Menu: Operator Control/Accounting/Mode
Disk Space
Shows how much disk space is allocated to job accounting
files.
Configuration Menu: Operator Control/Accounting/Disk
Space
File Segment
Shows whether accounting information is stored in the printer
in a single file or in multiple files.
Configuration Menu: Operator Control/Accounting/File
Segment
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The Statistics hotlink on the home page jumps to the Statistics page. This page can be
used to view current statistics about the consumables.
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Consumables
Shows Max. Life, % Remaining, and Count Remaining of
consumables
Configuration Menu: No equivalent
Maintenance
Shows Max. Life, % Remaining, and Count Remaining for
maintenance
Configuration Menu: No equivalent
Sheets
Shows the number of sheets printed for the Lifetime, User,
and service periods
Configuration Menu: No equivalent
Faces
Shows the number of faces printed for the Lifetime, User, and
service periods
Configuration Menu: No equivalent
Planes
Shows the number of planes printed for the Lifetime, User,
and service periods
Configuration Menu: No equivalent
Coverage
Shows the average page coverage for Lifetime, User, and
service periods
Configuration Menu: No equivalent
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&
, The System Support hotlink on the home page jumps to the System Support page.
This page can be used to set up internal support for the printer as well as to link to the
QMS web site.
Q M S m ag ico lo r 2+
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Page refresh rate The rate at which information in the form is reset to the
current printer settings.
If you need
assistance,
contact
A text box for entering the name of a local expert
Contact Number
A text box for entering a local or QMS contact number
Configuration Menu: No equivalent
Configuration Menu: No equivalent
Printer Help URL
A text box for entering a local or QMS printer help URL (web
address)
Configuration Menu: No equivalent
QMS Corporate
URL
The QMS corporate URL (web address)
For Product or
Dealer
Information
A text box for entering a local or QMS contact number
Email
Text boxes for entering SMTP mail server address, sender’s
domain, sender’s address, To: and CC information, and a
subject line
Configuration Menu: No equivalent
Configuration Menu: No equivalent
Configuration Menu: No equivalent
When to send
email on printer
rate
The rate for sending email
Email sent via
The path email is sent (e.g., via Resident NIC)
Configuration Menu: No equivalent
Configuration Menu: No equivalent
Once you’ve made the necessary changes, choose Submit.
»
Note: If the page refresh rate is set to too small a time interval, you may lose your
changes before you choose the Submit button.
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3</:
The QMS, Inc. hotlink on the home page jumps to the QMS web site configured on
the System Support page (http://www.qms.com). From the QMS web site you can
access information about other QMS printers, contact information, a FAQ database
(Frequently Asked Questions at http://www.qms.com/support, then click on FAQs),
printer manuals, and online performance support.
&
The Online Help hotlink on the home page jumps to any help information that has
been configured on the System Support page (Printer Help URL). You can configure
this to jump to your own help web site set up on your local intranet or to the QMS
online performance support information for your QMS print system.
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Your printer web page is supported with help and support tools located at the QMS
web site. If you typed in the QMS online performance support address on the System
Support page (Printer Help URL), when you click on the Online Help button on the
printer home page you’ll be linked to an HTML page located at the QMS web site.
From here you can link to a topic which applies to your specific problem. You can also
access a list of current FAQs (Frequently Asked Questions at http://www.qms.com/
support, then click on FAQs) about your print system.
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This page provides a listing of all printer menus, the options available, and the current
setting. The format of the page, and information provided is similar to that provided by
the Advanced Status Page printout.
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»
Note: File Print requires system code 5.31 or higher for 100 Mbit Ethernet (or EN5.31
or higher for 10 Mbit Ethernet) for this feature, or a message is displayed indicating
that file printing support is not available. Check the startup page; if the system code is
not 5.31 or higher for 100 Mbit Ethernet (or EN5.31 or higher for 10 Mbit Ethernet),
contact the Customer Response Center to update the printer’s software. See
appendix A, “QMS Customer Support,” for more information.
This page allows the user to perform a direct print of a host file, which is already in a
supported page description language format, such as PostScript, PDF, or PCL. The
user enters the host path and file name of the file to be printed, up to 32 characters,
and presses the Send the file button. A Browse button is provided which opens a file
locator window, from which the user can simply click on the desired file to print.
»
Note: The Browse button is supplied by the host browser. If the Browse button is not
supported by the browser, file printing will not operate.
If the Browse button is supported by the browser, the path and file name information is
then automatically loaded, and the user needs only to press the Send the file button.
2)
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Chapter 8, “Media Jams,” explains automatic jam recovery, discusses how to prevent
media jams, and then provides detailed information on how to find and remove media
jams.
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“Introduction” on page 8-2
“Automatic Jam Recovery” on page 8-2
“Preventing Media Jams” on page 8-2
“Understanding the Media Path” on page 8-4
“Understanding Media Jam Status Messages” on page 8-6
“Removing Media Jams” on page 8-6
This chapter explains automatic jam recovery, discusses how to prevent media jams,
and then provides detailed information on how to find and remove media jams.
$-?
The QMS magicolor 2+ Print System provides automatic jam recovery (when enabled
through the Administration/Engine/Page Recovery menu). After you remove any
jammed media, printing automatically resumes from the page the printer stopped at
when the jam occurred.
»
Note: For automatic jam recovery to work, it is necessary to leave the printer turned
on when you remove the jammed media. After the jam is cleared, open and close the
top door before printing. Printing will not resume until you do this.
#
$
There are several things you can do to reduce the occurrence of media jams.
Use media that matches the printer specifications.
Make sure the media is not folded, wrinkled, or excessively curled.
Do not overfill the media cassette. The cassette has a fill-limit mark on the inside
left side.
Note: Ensure that the media in the cassette is flat, especially on the leading edge.
»
Note: Do not fan transparencies since this causes static.
»
If you have problems with double feeding, remove the media from the cassette
and fan the sheets. They may be sticking together.
Remove transparencies from the output tray immediately to avoid static buildup.
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Do not allow the output tray to overfill.
Note: The face-down output tray has a 250-sheet capacity. Jamming may occur if
you allow media to accumulate more than 250 sheets at a time.
»
Store media in a dry location away from moisture and humidity.
Make sure you’ve loaded the media printing-side up. Many manufacturers place
an arrow on the end of the wrapper to indicate the printing side. If you can’t determine which side of the media to print on, remove the media from the cassette,
rotate the stack a half-turn, turn the stack over, and then place it back in the
cassette.
Ensure that you have the correct media type selected in the driver
Select Plain Paper for standard bond plain paper.
Select Thick Stock for envelopes, glossy stock, labels, thick stock, and transfer
media.
Select Transparency for transparency media.
Ensure that you have the correct print mode selected.
Note: For media other than standard plain paper or transparencies, both the
driver (Paper tab, Media Type option) and the Media key on the Control Panel (for
the Print Mode) need to be selected to tell the printer that thick stock is loaded. It
is important to use the Media key to set the tray to the appropriate print mode in
order to obtain optimum printing results and to enable the toner to adhere better.
»
Ensure that the printer is on a hard, flat, level surface.
Ensure that the cassette only contains one type of media at a time.
A2*
4
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%#
6
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'
Understanding the printer’s media path will help you locate media jams. The media
cassette is located at the bottom front of the printer. The media is picked from the cassette, passed under the transfer drum, passed through the fuser, and delivered via the
paper exit unit to the media exit tray, which is the top of the printer. Access to the
media path, in case of a media jam is through the printer’s rear cover.
9#
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Understanding the printer’s media path will help you locate media jams. The media
cassette is located at the bottom front of the printer. The media is picked from the
cassette (shown as the number 1 on the diagram), passed under the transfer drum,
passed through the fuser, momentarily emerges from the paper exit (2), reenters the
duplexer (3), cycles through the transfer drum and fuser again (4), and is delivered
via the paper exit unit to the output tray, which is the top of the printer (5). Access to
the media path, in case of a media jam is through the duplexer’s and the printer’s rear
covers.
"
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Y
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»
1
Note: Since several sheets are cycling through the printer/duplexer at the same time,
it only appears as if the back side of a duplexed sheet emerges instantly from the
duplexer. If you experience a media jam, be sure to check which sheets have printed.
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6
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When a jam occurs, the message window on the control panel displays one of four
messages: Misfeed Jam, Inner Jam, Outer Jam, Drum Jam, or Duplex Jam.
Frequent jams in any area indicate that area should be checked, repaired, or cleaned.
Repeated jams may also happen if you’re using the wrong weight print media.
Misfeed jams occur in the standard upper input feeder or lower input feeder. A
misfeed jam may be as simple as a sheet of media not being picked, or it may be
that the media was picked but not fed properly. Access to this area is through the
cassette slot.
Inner jams occur in the transfer drum/transfer unit area. This type of jam means
that the media did not make it to the paper exit area. Access to this area is through
the printer’s (and/or duplexer’s) rear cover (and/or duplexer’s lower rear assembly).
Outer jams occur in the fuser/media exit area. Jams of this type usually means
that media is stuck in the fuser/exit roller area. Access to this area is through the
printer’s (and/or duplexer’s) top cover.
Drum jams occur if the media winds around the transfer drum. Access to this
area is through the printer’s (and/or duplexer’s) rear cover.
Duplex jams occur in the duplexer area on the EXD models. Access to this area
is through the duplexer’s top cover, the duplexer’s rear cover, and the duplexer’s
lower rear assembly.
-
#
$
To avoid damage to rollers, always remove jammed media gently.
Always try to remove jammed media without tearing it. Any pieces of media
left in the printer, whether large or small, can obstruct the paper path and cause
further jams.
If, after clearing the media jam, the jam message in the control panel window persists,
open and close the printer’s top cover. This should clear the jam message.
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2
1
Remove the media cassette(s).
2
Pull out the jammed media.
3
Ensure that the media is lying flat in the cassette(s) and that it doesn’t
exceed the media limit mark.
4
Slide the cassette(s) back into the printer.
/
2<2
WARNING! The fuser unit is hot! Do not remove a jam in this area until the fuser unit
cools.
ACHTUNG! Die Fixiereinheit wird sehr heiß! Bitte achten Sie darauf, daß sie diese
einige Zeit abkühlen lassen, bevor Sie einen Papierstau beseitigen.
Caution: Media that hasn’t fully passed through the fuser contains unfused toner that
can dirty your hands, clothes, or any thing else it gets on. If you accidentally get toner
on your hands, wash them in cool water. If you accidentally get toner on your clothes,
lightly dust them off as much as possible. If some toner remains on your clothes, use
cool, not hot water, to rinse the toner off, provided your clothing is washable.
1
If you have a duplex model see “Duplexer Jams” on page 8-10.
The illustrations for steps 2 through 12 show the printer without the duplexer.
2
Open the rear cover of the printer.
3
Remove the jammed media by
pulling it toward you.
4
Close the printer’s rear cover.
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5
If there still is a jam message,
open the printer’s top cover.
Pull the top latch to release the top
cover.
Caution: If you have a duplex model,
make sure you have opened the
duplexer’s rear cover first. See
“Duplexer Jams” on page 8-10.
Forced opening of the top cover first
may damage the unit.
6
Remove the jammed media by pulling it toward you.
7
If it didn’t come out easily, open
the green fuser roller pressure
release levers (one at each end of
the fuser).
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8
Remove the jammed media by
pulling it from the bottom of the
fuser (through the printer’s [and/or
the duplexer’s] rear cover), not
from the top of the fuser.
This prevents any unfused toner from
dirtying the fuser rollers.
Caution: Be careful not to touch the
transfer drum while removing
jammed media.
9
Close the green fuser roller pressure release levers (one at each end of
the fuser).
10 Close the top cover of the printer.
11 Close the rear cover of the printer.
12 Slide the cassette(s) back into the printer.
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12
1
If you have a duplex model, open
the duplexer’s top cover.
If not, skip this section.
Note: Use two hands to open the
duplexer’s top cover to avoid twisting
its hinge.
»
2
Remove the jammed media by
pulling it toward you.
3
Close the duplexer’s top cover.
4
If there still is a jam message, open the media cassette.
5
Remove the jammed media by pulling it toward you.
6
Close the media cassette.
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7
If there still is a jam message,
remove the duplexer’s lower rear
assembly.
8
Remove the jammed media by
pulling it toward you.
9
Reinsert the duplexer’s lower rear
assembly.
10 If there still is a jam message,
open the duplexer’s rear cover.
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11 Tilt the paper path.
Caution: Hold the paper path unit by
its corners to avoid the unit catching
your fingers between it and the cover.
12 Remove the jammed media in the
paper path by pulling it toward
you.
If the media came out easily, close
the duplexer’s rear cover.
If the media did not come out easily,
keep the duplexer’s rear cover open.
13 If there still is a jam message,
open the printer’s top cover.
Pull the top latch to release the top
cover.
»
Note: The illustration for step 13
shows the printer without the
duplexer. However, the instructions
are the same for both models.
Caution: If you have a duplex model,
make sure you have opened the
duplexer’s rear cover first. Forced
opening of the top cover first may
damage the unit.
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14 Remove the jammed media by
pulling it toward you.
15 If it didn’t come out easily, open
the green fuser roller pressure
release levers (one at each end of
the fuser).
»
Note: The illustrations for steps 15
and 16 show the printer without the
duplexer. However, the instructions
are the same for both models.
A2*
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16 Remove the jammed media by
pulling it from the bottom of the
fuser (through the printer’s [and/or
the duplexer’s] rear cover), not
from the top of the fuser.
Caution: Be careful not to touch the
transfer drum while removing
jammed media.
Removing the media from the bottom
prevents any unfused toner from
dirtying the fuser rollers.
17 Close the green fuser roller pressure release levers (one at each end of
the fuser).
18 Close the printer’s top cover.
19 Close the printer’s rear cover.
20 Close the duplexer’s rear cover.
2
Remove jammed media from the output tray by gently pulling it toward you.
Chapter 9, “Troubleshooting Printer Problems,” provides information to aid you in
resolving printer problems you may encounter, or at least guide you to the proper
sources for help.
!
"
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'* / / /
“Introduction” on page 9-3
“Status and Service Messages” on page 9-4
“HP-GL Error Codes and PCL Error Codes” on page 9-13
“Testing PC-Printer Communication” on page 9-14
“Testing Macintosh-Printer Communication” on page 9-22
“Printer Problem Checklist” on page 9-22
“OPC Belt Cartridge Problems” on page 9-24
“Control Panel Problems” on page 9-24
“Windows Driver Problems” on page 9-27
“CrownNet Problems” on page 9-27
“Output Problems” on page 9-29
“Duplexer Problems” on page 9-31
“Print Quality Problems” on page 9-32
“Image Defects” on page 9-34
“Placing a Service Call” on page 9-41
This chapter provides information to aid you in resolving printer problems you may
encounter, or at least guide you to the proper sources for help. You’ll find in this chapter tables of common status messages, a problem checklist, and actions you should
take when a specific problem occurs. There are descriptions of common print quality
problems with corresponding solutions. You’ll also find the information you’ll need to
have before placing a service call if one becomes necessary.
The QMS Answer Base is a free interactive online technical support system for the
QMS magicolor 2+. It answers common questions and provides diagnostic advice. To
access the Answer Base, go to http://www.qms.com/support, and then select Answer
Base.
The Answer Base helps you locate the information you need by asking you questions.
In fact, it can provide results even when you don’t quite know what to ask for or how to
find it. Use the Answer Base before contacting technical support—you will likely find
the answer to your question. However, if the answer is not available, you will be provided with specific QMS contact information to help solve your problem.
"
If you see this...
It’s probably because...
Colors aren’t registering The OPC belt cartridge is
properly.
not pushed all the way in.
Do this...
Repeat the steps in “D. Installing the
OPC Belt Cartridge,” in the Installation
Guide.
CHECK WASTE TONER The waste toner pack isn’t Make sure it sits loosely in its commessage appears in the properly installed.
partment and that the top of the pack is
message window.
not wedged under the top of the
compartment.
Printouts seem faded on The printer is not on a level Level the printer surface. The slant of the
one side of the page.
enough surface.
surface holding the printer should not
exceed 1.5° after the printer is placed on
it (for example, a round pencil laid on the
surface shouldn’t roll in any direction).
'
&)*#%
%
&)2*
*
9
***
If you see this...
It’s probably because...
Do this...
The colors look
drastically wrong.
The toner cartridges are
not correctly installed.
Check the toner cartridge installation.
Refer to “C. Installing the Toner
Cartridges,” in the Installation Guide.
The startup page comes The transfer unit was
out skewed.
jarred open during the
installation and needs to
be closed.
Refer to the steps in “B. Unpacking
the Printer” in the Installation Guide
for information on opening and closing
the unit.
If you’ve followed all of the instructions in this chapter and still have problems you can’t
solve, see appendix A, “QMS Customer Support,” for information on getting help.
))
#
Status and service messages are displayed in the control panel message window. They
provide information about your printer and help you locate many problems. When the
condition associated with a displayed message has changed, the message is cleared
from the window.
»
Note: Status messages are not displayed while the printer is off line.
This status message...
means...
Do this...
ACC ALREADY DISABLED
The accounting option selected No action needed.
is now in effect.
ACC ALREADY ENABLED
The accounting option selected No action needed.
is now in effect.
ACC DISABLED
The accounting option selected No action needed.
is now in effect.
ACC ENABLED
The accounting option selected No action needed.
is now in effect.
*
9
***
This status message...
means...
ACC FILES GOT REMOVED
The accounting option is
No action needed.
disabled and the accounting
files are empty. After a reset, the
files are removed. This prevents
you from wasting disk space
with empty accounting files.
ACC JOB FILE FULL
The job or paper file is full.
If you want accounting
enabled, copy the job
accounting and paper
accounting files to floppy
disk(s), or transfer them
to your host computer
using ftp (if available).
Then reset the accounting files so that new jobs
can be accepted. If you
don’t want to use
accounting, you can disable it.
The Job Accounting File is 80,
85, 90, or 95% full.
See ACC JOB FILE
FULL message for
action needed.
ACC PAPER FILE FULL
ACC
ACC
ACC
ACC
FILE
FILE
FILE
FILE
95%
90%
85%
80%
FULL
FULL
FULL
FULL
Do this...
The Job Accounting file can be No action needed.
ACC FILES NOT EMPTY,
CANNOT SHRINK, KEEPING OLD reduced in size only after a reset
SIZE
when the file is empty.
x ACTIVE JOBS
The printer is on line. (x
identifies the number of jobs in
process.)
No action needed.
ADJUST INPUTBIN BIN
The specified cassette is not
inserted correctly.
Adjust the cassette.
INPUTBIN BIN JAM
Media has jammed while being
pulled from the specified
cassette.
Clear the jam from the
specified cassette.
'
&)*#%
%
&)2*
*
9
***
This status message...
means...
Do this...
BACK PANEL OPEN
The rear cover over the transfer Close the rear cover.
unit is not closed.
BELT CARTRIDGE
MIS-INSTALLED
The OPC belt cartridge is either Ensure that an OPC belt
missing or incorrectly installed. cartridge is correctly
installed.
CANCEL JOB
The Cancel key has been
Press Select and the
pressed, and one or more of the oldest job in the print
print jobs in the print queue are queue will be canceled.
being canceled.
CANCEL ALL JOBS
The Cancel key has been
pressed, and one or more of the
print jobs in the print queue are
being canceled.
CHECK CLEANING
ROLLER
The cleaning roller needs to be Install a new cleaning
replaced.
roller.
CHECK WASTE TONER
Either the waste toner pack is
Ensure that the waste
full and needs to be replaced, or toner pack is not full and
it is incorrectly installed.
is correctly installed.
CLOSE ENGINE DOOR(S)
One or more of the front or side Close the front or side
covers is open and must be
covers.
closed.
COOLDOWN
After 200 1-sided (or 100
2-sided) pages of a continuous
print run of plain paper, the
magicolor 2+ automatically
pauses for 3 minutes to cool
down the engine
No action needed.
CREATED FILE
The accounting file has been
created.
No action needed.
Press Select for all jobs
with a printing,
interpreting, spooled, or
terminating status to be
completely removed
from the system.
*
9
***
This status message...
means...
Do this...
CREATING XXXXXXXXXXXX
FILE, PLEASE WAIT
The specified accounting file is
created when accounting is
enabled and the files are not in
existence or these files are
created following a Reset
Accounting. (XXXXXXXXXXXX
represents the Job Accounting
or Paper Accounting file.
Wait. No other action
needed.
DRUM JAM
Media has jammed in the drum Locate and remove the
area.
jam.
DUPLEX JAM
Media has jammed in the
duplexer.
Locate and remove the
jam.
DUPLEX UNIT OPEN
One of the duplexer doors is
open.
Ensure all doors are fully
closed.
END JOB
The Cancel key has been
Press Select to provide
pressed and the End Job option an end-of-job indicator
selected.
for a print job that does
not have one
EXTENDED ACCOUNTING FILE
SIZE
The size of the non-empty
accounting file has been
increased successfully.
No action needed.
FUSER MISINSTALLED
The fuser is not fully seated.
Ensure the fuser is fully
seated.
FUSER OIL EMPTY
The oil bottle for the fuser is
empty. The printer will not print
any more copies until a new oil
bottle is installed.
Install a new fuser oil
bottle.
'
&)*#%
%
&)2*
*
9
***
This status message...
means...
Do this...
FUSER OIL LOW
The oil bottle for the fuser unit is If you have a new fuser
running low.
oil bottle on hand, you
may want to install it
now. If you don’t, order
one now. A limited
number of copies (about
100) will still print.
However, when the oil
runs out, the printer
stops and the FUSER
OIL EMPTY message
appears.
IDLE
The printer is on line, but no jobs No action needed.
are in process.
INITIALIZING
The printer is warming up and
getting ready to go on line.
Wait. No other action
needed.
INNER JAM
Media has jammed leaving the
OPC belt cartridge area.
Locate and remove the
jam.
INPUT IDLE
PRINTING
The printer is on line and
No action needed.
printing jobs already in the
queue. No new jobs are arriving
at the communication interfaces.
OUTER JAM
Media has jammed between the Locate and remove the
print engine and the output tray. jam.
OUTPUT BIN FULL
Remove the media from
The media has exceeded the
limit (such as over 250 sheets of the output bin.
20 lb [75 g/m²] bond) in the
output bin.
MISFEED JAM
Media has jammed between the Locate and remove the
print engine and the input
jam.
cassette.
PRINTING STATUS
A status page is printing
Wait until after the status
page prints, and the
message clears.
*
9
***
This status message...
means...
Do this...
PUT SIZE PAPER IN
INPUTBIN BIN
The Operator Control/Chain
Inputbins is set to Off and the
displayed cassette is empty.
Refill it with the specified size
media. SIZE is the media size
detected by the engine, and
INPUTBIN is the empty
cassette.
Refill the cassette with
the specified size media.
PUT SIZE PAPER IN ANY BIN
Operator Control/Chain
Inputbins is set to On and a
chained cassette is empty.
Refill the cassette with
the specified size media.
REPLACE BELT
The OPC belt cartridge need
replacing.
Install a new belt
cartridge.
RESETTING ACCOUNTING
The reset accounting operation No action needed.
is in process.
TEST PRINT
A test print page is printing.
No action needed.
TONER MISINSTALLED
The toner cartridge is not
installed.
Install a toner cartridge.
x TONER EMPTY
The x (color) toner cartridge is
empty.
Replace the toner
cartridge.
x TONER LOW
The x (color) toner is low. There Redistribute the toner in
is enough toner left to print 330 the cartridge, or replace
pages before the printer stops. the cartridge.
TOP COVER OPEN
The top cover of the printer is
not fully closed.
TR UNIT MISINSTALLED
The transfer unit is not installed Check the transfer unit
incorrectly.
installation.
TRANSPORT JAM
Media has jammed while
passing through the engine.
WAITING FOR IDLE
An active job is in process.
Wait until the print job is
Access to the menu is not
finished and the printer
allowed until the job is finished. goes idle.
'
&)*#%
%
&)2*
Ensure the top cover is
fully closed.
Locate and remove the
jam.
*
9
***
This status message...
means...
Do this...
WAITING ON INPUT
END JOB?
The compiler is waiting on
incoming data for the first job in
the queue. The job may not
have an end-of-job indicator and
therefore cannot end. The
message clears if more input
arrives from the port or if you
press the Cancel key. No other
jobs can be printed until this job
has ended.
Wait until the job is
finished and the printer
goes idle to access the
configuration menu.
WARMING UP
The printer is warming up.
Wait. No other action
needed.
*
9
***
This service message...
Means...
CALL FOR SERVICE C3 NVRAM ERROR
CALL FOR SERVICE D1 Y CLUTCH
An error has been detected with the
item indicated in the service
message. Correction of these errors
is performed by qualified QMS
service personnel only. Contact your
QMS vendor.
CALL FOR SERVICE D2 M CLUTCH
»
CALL FOR SERVICE C4 ENG CTRLR HW
CALL FOR SERVICE C7 TIMING CLOCK
CALL FOR SERVICE D3 C CLUTCH
CALL FOR SERVICE D4 K CLUTCH
CALL FOR SERVICE D5 YK SOLND
CALL FOR SERVICE D6 MC SOLND
CALL FOR SERVICE E1 DEVLPR MOTOR
CALL FOR SERVICE E2 MAIN MOTOR
CALL FOR SERVICE E3 DRUM ERROR
CALL FOR SERVICE E4 TONER SENSOR
CALL FOR SERVICE E5 ROLLER SOLND
CALL FOR SERVICE E6 CLEAN SOLND
Note: A service message
sometimes occurs as a result of
an unusual combination of events,
not because of an actual problem.
When the printer stops and a
service message displays in the
message window, turn the printer
off and then back on. This often
clears the service message
indicator, and printer operation
resumes. Always try this before
making a service call.
Service calls should be placed to the
vendor from whom you purchased the
printer. If you cannot get service from
your vendor, see appendix A, “QMS
Customer Support,” for more
information.
CALL FOR SERVICE E7 CLEAN CLUTCH
CALL FOR SERVICE E8 FUSER CLUTCH
CALL FOR SERVICE E9 BELT MARKER
CALL FOR SERVICE EL ERASE LED
CALL FOR SERVICE F0 COOLING FAN
CALL FOR SERVICE F2 OZONE FAN
'
&)*#%
%
&)2*
*
9
***
This service message...
Means...
CALL FOR SERVICE F4 FUSER FAN
See the information on the previous
page.
CALL FOR SERVICE F5 CHRG HV UNIT
CALL FOR SERVICE H0 FUSER THERM
CALL FOR SERVICE H2 FUSER TEMP 2
CALL FOR SERVICE H3 FUSER TEMP 3
CALL FOR SERVICE H4 FUSER TEMP 4
CALL FOR SERVICE L1 BEAM DETECTR
CALL FOR SERVICE L2 SCANNER MOTR
CALL FOR SERVICE LL LASER POWER
CALL FOR SERVICE P1 DUP CTRLR HW*
CALL FOR SERVICE P2 DUP NVRAM**
CALL FOR SERVICE P4 DUP MOTOR**
CALL FOR SERVICE P5 DUP SOLND**
CALL FOR SERVICE P6 OPT FAN ERROR**
* DUP CTRLR HW: Duplex Controller Hardware error. The error messages P1 through P6 apply
only to the EXD model.
**The error messages P1 through P6 apply only to the EXD model.
8%3@
(*
%(3@
(*
89@5>5>
The following tables list error codes that could appear on the printer message window
when running the HP-GL or PCL emulation.
HP-GL
Error
Code
Description
PCL
Error
Code
Description
0
Not enough memory for job.
0
Not enough memory for job.
1
Too many transformations.
1
State lost.
2
Math error.
2
Math error.
3
Job aborted.
3
Job aborted.
4
Instruction not recognized.
4
Out of memory for macros.
5
Wrong number of parameters.
5
Disk full. Cannot store fonts.
6
Out of range parameter, or illegal
character.
6 - 13
Internal error 1 - 8.
7
Not used.
8
Unknown character set.
9
Position overflow.
10
Buffer overflow.
11
Not used.
'
&)*#%
%
&)2*
'*%(%
(22
&
9
To test communication between your printer and your PC, first create a short file that
ejects a page from the printer. Then send the file to the printer.
To create the test file, type the following commands at the DOS prompt:
copy con printest.ps↵
showpage↵
^D^Z↵
(All commands above except the DOS copy command are case sensitive and must be
typed exactly as shown.) Showpage is a PostScript command that prints a blank page.
The ↵ symbol means to press the Enter key. To produce the ^D and ^Z, press and
hold down the Ctrl key while you type the appropriate letters (d and z). These characters signify the end of the file and must always be included.
!"" First you need to check and make sure the printer is on the network by pinging
the printer.
If you have a PC:
1
Go to Start/Programs/MS-DOS Prompt (Start/Programs/Command Prompt
for NT).
2
In the DOS window, type:
ping ipaddress↵
(for example, ping 161.33.128.5↵)
'*%(%
(22
If everything is working correctly, you will see output such as:
If it doesn't detect the printer on the network, which is usually an incorrect IP
address or bad cabling, you will see the following:
'
&)*#%
%
&)2*
'*%(%
(22
If you have the IP scheme set incorrectly on your PC, then you will get
the following:
3
If you are running a UNIX box:
a
Open a window on your UNIX box.
b
In the window, type:
ping ipaddress↵
4
(for example, ping 161.33.131.62↵)
Next, you need to ftp and “put” a job to make sure that the jobs are going
through to the printer.
(*
)(,
Determine if the printer is actually receiving data from the workstation. The printer can
still be receiving data, even though nothing prints. Before following the instructions
below, ensure that your printer is powered on.
1
On a Windows machine, access the DOS prompt through Start/Programs/
MS-DOS Prompt.
'*%(%
(22
2
Open an ftp session at your PC or workstation by typing one of the following
commands:
ftp printername↵
ftp ipaddress↵
3
(for example, ftp pctdv6↵)
(for example, ftp 161.33.128.5↵)
When prompted for a user name and password, press Enter for both.
An ftp> prompt displays.
Note: If a message displays denoting invalid password, contact your system
administrator. Otherwise, continue.
»
4
At the ftp> prompt, change to binary mode by typing
bin↵
5
At the ftp> prompt, send the file to the printer by typing
put filename↵
where filename is the name of the test file.
»
Note: A text file is preferable.
The printer’s message window reads 1 Active Job to indicate that the file is
being printed.
However, if you have no text file for this test, you can type in one of the following,
(choose the line applicable to your workstation type):
a
For Windows 95/98, type
put c:\autoexec.bat↵
b
for Windows NT, type
put c:\winnt\system.ini↵
c
For UNIX, type
put /etc/hosts↵
The ftp> prompt returns when the file has finished.
'
&)*#%
%
&)2*
'*%(%
(22
The process will look like the following:
If a page prints out, then you are communicating correctly. If not, contact the Customer Response Center.
6
At the ftp> prompt, end the ftp session by typing
quit↵
!"" 1
To send the PRINTEST.PS file (you just created) to the printer, type
copy /b printest.ps lpt#↵
where # is the port number (1 to 3).
Note: If the computer has more than one parallel port, they’re probably labeled. If
not, check the computer documentation for the LPT port names.
»
2
If the printer and PC are communicating, a blank page ejects from the
printer.
If a blank page doesn’t eject and you typed the file correctly, you may want to
check your AUTOEXEC.BAT file to see if LPT1 (the parallel port) is being directed
to COM1 (the serial port):
a
If the AUTOEXEC.BAT file contains the line
MODE LPT1:=COM1:
'*%(%
(22
delete it.
b
Then type
MODE LPT1:,,P↵
The “P” represents infinite retry and it tells the PC to send print jobs until the
printer accepts them.
c
Restart the PC and retry the communication test.
Refer to your DOS documentation for more information.
".
1
To send the PRINTEST.PS file you just created to the printer, type
copy /b printest.ps com#↵
where # is the port number (1 to 4).
Note: If the PC has more than one serial port, they're probably labeled. If not,
check the PC’s documentation for the COM port names.
»
2
If the printer and PC are communicating, a blank page ejects from the
printer.
If a blank page doesn’t eject and you typed the file correctly, you may want to
check your AUTOEXEC.BAT file in DOS to make sure that the printer's serial port
settings match those of the PC.
a
Look for a command line like this in your AUTOEXEC.BAT file:
MODE COM1:9600,N,8,1,P↵
In this example, the serial port settings are 9600 for baud rate, N (no) parity, 8
data bits, and 1 stop bit. The “P” stands for infinite retry.
Note: If the mode statement isn’t in your AUTOEXEC.BAT file, you may
temporarily set these parameters at the DOS prompt to continue this test by
typing the modestatement as shown above. To make this setting permanent,
you’ll need to add this statement to your AUTOEXEC.BAT file.
»
b
Restart the PC, and then check the startup page, which prints when you turn
on the printer (unless you disabled it). This tells you the current serial port
settings for the printer.
'
&)*#%
%
&)2*
c
If the serial settings (baud rate, parity, data bits, and stop bits) shown on the
startup page match those in your AUTOEXEC.BAT file, you need make no
further changes. Go to the section “Changing Serial Settings” later in this
chapter.
If the printer’s serial port settings are different from your PC’s settings, use the
printer control panel, as described in the following section, “Changing Serial
Settings,” to make them match.
Since your printer is configured at the factory for the most typical printing environments, the serial settings in your AUTOEXEC.BAT file and on the startup page
should be the same. However, if they differ, you must configure the printer to use the
serial settings specified in the AUTOEXEC.BAT file. Use the information in the following table.
Press this key... to...
The message window reads...
Online/Offline
Turn off the Ready indicator and enable
printer configuration.
IDLE
Menu
Access the configuration menu.
CONFIGURATION
OPERATOR CONTROL
Next
Advance to the Administration menu.
CONFIGURATION
ADMINISTRATION
Select
Access the Administration menu.
ADMINISTRATION
COMMUNICATIONS
Select
Access the Communications menu.
COMMUNICATIONS
TIMEOUTS
Next
Advance to the Serial menu.
COMMUNICATIONS
SERIAL
Select
Access the Serial menu.
SERIAL
MODE
Next (one or
more times)
Advance to the Baud Rate menu.
SERIAL
BAUD RATE
Press this key... to...
The message window reads...
Select
Access the Baud Rate menu.
BAUD RATE
*9600
Next (one or
more times)
Advance to the correct baud rate.
BAUD RATE
#
Select
Select the displayed baud rate.
#
IS SELECTED
SERIAL
BAUD RATE
»
Note: If you need to change other settings, press the Next key to access the appropriate
menu option, and then return to the point where you press the Select key to access the
Administration menu and select the new settings.
Online/Offline
Access the Save Changes option.
SAVE CHANGES?
*NO
Next
Advance to the Yes option.
SAVE CHANGES?
YES
Select
Save changes.
IDLE
Online/Offline
Put the printer back on line (the Ready
indicator lights).
IDLE
1
Turn the printer off and on again to produce a startup page.
2
Compare the serial port settings listed on the startup page to those in your
AUTOEXEC.BAT file.
3
Try the communication test again.
If a blank page ejects from the printer, the printer and the PC are communicating. If a
blank page doesn’t eject and you typed the file correctly, refer to your DOS documentation for more information.
'*
*#%
(22
&
#
'9
You can check communication between the printer selected in the Chooser and the
Macintosh by sending a file to the printer from an application (see your application
documentation for more information) or by printing a directory, as described here:
1
Display a disk or folder window.
2
Set up page information.
3
a
From the File menu choose Page Setup.
b
Select paper size, orientation, and other necessary options.
c
Choose OK.
Print a directory or a window.
a
From the File menu choose Print Directory or Print Window. A dialog box
appears.
b
Select the printing options you want, and then choose OK.
'.
This section contains a list of possible printer problems and solutions. Be sure you’ve
followed the steps in the QMS magicolor 2+ Installation Guide.
If there is no status message in the control panel message window, use the following
steps to identify the source of your problem and to learn of possible solutions:
1
Does the printer power light come on?
YES - Go to number 2.
NO - Check the following:
Is power supplied to the AC outlet.
%
%
&)2
(#>)*
2
Is the power cord plugged securely into both the power outlet and the
printer? Check the power cord connection.
Is the printer power switch in the On position (pushed in)?
Is the power outlet working?
Does the line voltage from the power outlet match the printer’s power
requirements? See appendix B, “Technical Specifications,” in the Reference manual.
Can you print a status page?
YES - Go to question 3.
NO - Check the following:
3
Is the printer off line before you try to enter the Administration/Special
Pages/Print Status menu? It should be.
Does the cassette have paper? If it is out of paper, the PAPER OUT message displays and the Error indicator lights.
Are all the printer covers closed securely?
Is there a media jam? If a paper jam message displays and the Error indicator lights, go to one of the following sections in this chapter on clearing
a media jam.
Is the printer receiving data from the computer?
YES - If the Data indicator blinks after a file is sent, the printer is receiving the
data. Go to question 4.
NO - Check the following:
Is the printer on line? The online indicator should be on and the message
window should display IDLE.
Has the emulation been changed from ESP to an emulation that doesn’t
match the file you are sending. See chapter 4, “Printer Configuration,” in
the Reference manual.
Print a status page from the control panel. If you are using the serial interface, is the baud rate (speed of data transmission) of the printer, the computer, and your software application the same? See chapter 4, “Printer
Configuration,” in the Reference manual.
'
&)*#%
%
&)2*
%(6)(
%
&)2*
4
5
If you still cannot identify the problem, contact your QMS vendor.
Is the printer printing codes or not printing at all when in ESP mode?
Reconfigure the port to the specific printer emulation of the file you are
trying to print. See chapter 4, “Printer Configuration,” in the Reference
manual for instructions.
If a PostScript file prints PostScript statements while the printer is in ESP
mode, increase the ESP timeout. See chapter 4, “Printer Configuration,”
in the Reference manual for instructions.
If you continue to have problems with the ESP mode selecting the appropriate printer emulation, contact the QMS Customer Resource Center.
Refer to appendix A, “QMS Customer Support.”
Is the color wrong on prints?
Check to see that you have the correct settings on the printer’s Color tab.
See “Printer Drivers” in chapter 5 of this manual.
7+
The OPC belt is extremely sensitive to bright light and direct sunlight. Always leave it
in its protective bag until you are ready to install it. Any exposure to light should be limited to less than two minutes. If you suspect the belt is damaged due to exposure to
light, put the belt in a dark place to recover. Depending on the amount of exposure,
recovery may take up to two hours. Recovery time is dependent on the amount of
exposure sustained, and recovery is not guaranteed.
/
!
If the printer has warmed up and the Data indicator stays on, two problems may exist.
If you are downloading additional typefaces, too many can overload the printer’s
(
)%)
%
&)2*
memory, causing the printer to reset and lose information previously downloaded to
RAM. Make sure you have enough printer memory.
On a LocalTalk network, Macintosh computers sometimes interfere with each other. If
this happens often, reinstall the LaserWriter and Laser Prep files, which reset the
printer. If neither of these is the problem, place a service call to your QMS vendor.
*=
If your printer prints a standard status page even though you’ve configured the printer
in the Administration/Special Pages/Status Page Type menu to print an advanced status page, your printer probably doesn’t have enough free memory available. To print
an advanced status page you may need to increase the amount of memory assigned
to the K Mem for PS Heap memory client or add more memory (see the “Memory”
section in chapter 5, “Additional Technical Information,” in the Reference manual for
information about memory clients).
If the Ready indicator is on, but no startup page prints, check the following:
1
Make sure the option to print startup is enabled in Administration/Startup
Options/Do Startup Page.
2
Did you wait long enough? From a cold start, the printer takes approximately 3 minutes to warm up.
Be sure you wait long enough for a startup page before suspecting a problem.
3
Check that the paper cassettes are loaded with paper, in place and secure.
4
Check for a media jam.
5
Make sure a toner cartridge is installed.
6
Perform a restore defaults on the printer.
From your control panel, select Administration/Miscellaneous/Restore Defaults/
Factory Defaults/Yes.
7
Can you print a simple sentence such as “This is a test.” from a simpler
application on your computer (for example, WordPad or Notepad)? From
your start menu on your computer, select Start/Programs/Accessories/
Wordpad.
'
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%
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(
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%
&)2*
8
Have you verified that the driver is the one for your particular QMS printer?
Delete it and reinstall it.
9
If you are printing from Quark or PageMaker, have you installed the correct
ppd/pdf?
10 Turn on error handler under Administration/StartupOptions/Do Error
Handler/Yes.
11 Reboot the printer and reprint the job.
Do you get an error page?
If you still have not solved the problem, call the Customer Response Center toll free at
(877) 778-2687. See appendix A, “QMS Customer Support,” for further information.
2
If a media jam message stays on, open the printer and clear the jam.
Caution: If you have an EXD model, always open the duplexer’s rear cover before
opening the printer’s or duplexer’s top cover. Forced opening of the top cover first may
damage the unit.
If the message is still there, try opening and closing the top of the printer again. See
the preceding section on clearing media jams for more information.
Occasionally, Macintosh applications interfere with each other. Applications send a
printer prep file to the printer at the beginning of each document. Other prep files
cannot be sent without resetting the printer. Monitor your activities to see if there is a
correlation between your use of a certain application and the printer resetting. If so,
contact the application developer.
Downloading too many typefaces can overload the printer memory and cause the
printer to reset to default. Additional memory (RAM), which can be used for font
storage, is available and easily installed. Contact your local vendor for information
on RAM upgrades.
If the printer resets in other circumstances, you should call your local vendor for
service.
-"*:
9
%
&)2*
#
If your printer is having trouble printing when using PostScript emulation, you should
turn on the Error Handler in the control panel menu. Error Handler is a diagnostic tool
that identifies PostScript errors encountered during a print job.
Menu
Administration/Startup Options/Do Error Handler
Choices
Yes—Load the Error Handler on reboot.
No—Don’t load the Error Handler on reboot.
Default
No
Notes
Refer to the PostScript Language Reference Manual (Adobe Systems
Incorporated, Reading, PA: Addison-Wesley, 1990, ISBN 0-201-18127-4) for
information on PostScript errors.
You must reboot the printer after turning on the error handler.
!
0
Refer to the Connecting Your QMS Print System manual for installation instructions in
case you need to reinstall your printer description files.
2
If you have trouble installing and setting up your QMS CrownNet interface, check the
following:
Refer to the Connecting Your QMS Print System manual for more information.
If the printer requires a network interface card, is it correctly installed in the
printer?
Is the printer connected to the network?
'
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%
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(
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Is the printer plugged in, turned on, and correctly configured?
Do the printer startup and status pages list the interface? Is the configuration
information correct?
Is the interface enabled?
Is the appropriate protocol (or protocols) enabled?
Are all printer and protocol addresses configured correctly?
The best method for solving CrownNet problems is to print a configuration page. Print
a configuration page by doing the following.
1
Take the printer offline by pressing the Online button.
2
Press the Menu button.
3
Press Next (right arrow) until you see Administration. Press Select.
4
Press Next (right arrow) until you see Communications. Press Select.
5
Press Next (right arrow) until you see Resident NIC.
If you are printing from Token-Ring when you will see Optional NIC.
6
Press Next (right arrow) until you see CrownNet. Press Select.
7
Press Next (right arrow) until you see Common. Press Select.
8
Press Next (right arrow) until you see Config Page. Press Select.
9
Press Next (right arrow) until you see Config Page Yes. Press Select.
10 Press the Online key once, wait 5 seconds.
11 Press the Online key again.
The printer's Configuration Page will now print and will allow you to verify several
settings:
1
Under the COMMON heading, verify Packets Transmitted and Packets
Received are greater than zero:
If packets received is 0, there is probably a problem with the network drop, bad
hub port, bad cable, or there may be a conflict with 10 or 100 mb hub.
If packets transmitted is 0, then there may be an issue with the network card or
printer.
%
&)2*
2
If both values are greater than zero, proceed.
If either are zero, then you are not connected to the network, and won't be able to
print. Call QMS Customer Response Center at 877-778-2687 (toll free) for technical support.
3
Verify that your protocol is enabled—for example, TCP/IP, Lan Man, etc.
4
Verify that your information is void of typographical errors—for example in
the Print Server Context (in all caps).
For example, NETWARE411 MC2PLUS.PRINTERS.SUPPORT.CRC
Note: Leading zeros will not be displayed on your IP address on this page.
»
5
If you are running TCP/IP, make sure you have 0.0.0.0 in your Subnet Mask
and Default Router.
It sounds like it won't work, but CrownNet will take care of that.
6
If your IP address isn't what you entered, then you may be running BOOTP
or RARP, and may have to disable them.
7*
>4;;1?;;<49;;1?;;"%-
The amount of RAM installed in your printer governs which resolutions can be
used with each media size. Refer to “How Much Memory Do You Need?” on page
9-3.
Check the startup page to make sure the printer has enough RAM installed. See
chapter 2, “Memory and System Software,” in the Options manual for information
on installing additional RAM.
If you have enough RAM installed, and you have configured the printer from the
control panel to print at 600x600, 1200x600, or 2400x600 dpi resolution (Administration/Engine/Def Resolution menu) but the printer continues printing at a lower
resolution, you may need additional memory allocated to the frame buffer.
'
&)*#%
%
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%
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To allocate the correct amount of memory, use the Memory/Quick Config menu to
choose the correct resolution and paper size for your printing. See chapter 4,
“Printer Configuration,” in the Reference manual for more information.
5
If a blank startup page ejects or blank pages come out during a printing job, try the following:
1
Check the toner cartridges.
The image does not print if the cartridges are empty.
2
If the toner cartridges are not empty and blank pages are ejecting, take each
cartridge out, rock it from side to side, and reinstall it in the printer.
3
If these solutions do not work, contact your QMS vendor to purchase
another toner cartridge.
*
If the printer stops printing in the middle of your file, try the following:
1
Check your cable.
You could have the wrong kind of cable, or your printer may not be configured for
the correct cable and port.
2
Make sure no one pressed the Cancel key while your job was printing.
3
Check the message window to see if the cassette you are using is out of
media.
After 200 1-sided (or 100 2-sided) pages of a continuous print run of plain paper, the
magicolor 2+ automatically pauses for 3 minutes to cool down the engine. This occurs
for monochrome or color printing. Your control panel will display the message
COOLDOWN.
After this initial cooldown pause, the printer automatically resumes its printing. From
that point forward while doing continuous printing, the 3-minute cooldown pause
occurs every 50 pages until the continuous printing stops.
:)0
%
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After an extended idle period, this 50-page interval automatically resets to 200 pages.
This process is provided to maintain the rated duty cycle of the printer and to ensure
reliable printer operation with optimum output quality.
#$"%
Plain paper and limited thick stock up to 28 lb bond (105 g/m²) can be auto duplexed
on the EXD model. For heavier weights, manual duplexing is recommended.
In general, if you’re having output problems with your duplexer, try the following:
1
Ensure that you are using correct media.
Do not duplex envelopes, glossy stock, labels, transfer media, or transparencies.
2
Ensure that you have not mixed media types in your media cassette.
3
Ensure that your document has more than one page.
4
Go into the printer’s control panel and ensure that duplex is an available
option.
5
In the printer driver (Paper tab, Duplex Options), choose Long Edge (flipped
horizontally as in a loose-leaf notebook) or Short Edge (flipped vertically as
on a clipboard).
6
Remove media that is still jammed.
Caution: Always open the duplexer’s rear cover before opening the printer’s or
duplexer’s top cover. Forced opening of the top cover first may damage the unit.
Check for media stuck in the paper guides in the duplexer’s top cover, rear cover,
and lower rear assembly.
7
If you removed jammed media from near the OPC belt, reset the OPC belt’s
green locking levers.
8
Ensure that all of the covers are closed.
'
&)*#%
%
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&)2*
Caution: Always open the duplexer’s rear cover before opening the printer’s or
duplexer’s top cover. Forced opening of the top cover first may damage the unit.
Open and then close the covers to confirm that they are securely closed.
9
Ensure that the duplexer’s lower rear assembly is firmly seated in the
printer.
10 If you turned the printer off, ensure that you have turned the printer on again
and waited for it to warm up.
(
?
Print quality problems are those related to the appearance of the pages you print.
Print quality problems include white lines on the page, uneven blacks, and other print
distortions.
First, refer to the appendix B, “Technical Specifications,” in the Reference manual for
recommended media types. If you are using recommended media and continue to
have problems with the quality of your printed pages, try this quick-check procedure:
1
Check that you are using the correct type media.
See appendix B, “Technical Specifications,” in the Reference manual for media
specifications.
2
If you are printing on thick stock, ensure that you have set both the driver
(Paper tab, Media Type option) and the Media key to Thick Stock.
3
If you are printing on transparencies, ensure that you have set the driver
(Paper tab, Media Type option) to Transparency, and you have set the Media
key to Automatic.
4
If you are switching back to printing on plain paper after printing envelopes,
glossy stock, labels, transfer media, or thick stock, ensure that you have
reset the driver (Paper tab, Media type option) to Plain Paper, and you have
reset the Media key to Automatic.
5
Check that there is enough toner in the printer whether or not the x TONER
LOW message is displayed.
%
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Toner can settle in the cartridges. To redistribute the toner, remove the toner cartridge and gently rock it from side to side. Then reinsert the cartridge and try printing again.
6
If, after rocking the toner cartridge, the print quality does not improve and/or
the x TONER LOW message remains on, replace the toner cartridge.
7
Before you place a service call, ensure all the required user cleaning has
been conducted.
8
Place a service call to your local vendor.
'
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2:B*
0,
The following list includes several image defects with possible solutions. Try the
solutions in the sequence given. If the solutions listed don’t solve the problem, place
a service call to your local vendor. See the next section in this chapter, “Placing a
Service Call.”
$
Print quality problems are those related to the appearance of the pages you print.
Print quality problems include white lines on the page, uneven colors, and other print
distortions.
If you have problems with the quality of your printed pages, try the following:
If the TONER OUT message is on and the printer continues to print, try distributing
the toner to improve print quality. If the print quality does not improve, replace the
toner cartridge.
Remove the toner cartridge and rock it several times from side to side. The toner
can settle, and this procedure redistributes the toner. Reinsert the cartridge and
try printing again.
Place a service call to your local vendor.
Listed below are several print quality problems with possible solutions. Try the solutions in the sequence given. If the solutions listed do not solve the problem, place a
service call to your local vendor.
2:B*
5
!
5
5
One or more toner cartridges may be defective.
Check the toner cartridges, and install new ones, if necessary.
Reinstall the OPC belt cartridge. If necessary, replace the OPC
belt cartridge.
5
5<&
@
5
5
Check that the printer is on a hard, level surface.
Reinstall the OPC belt cartridge. If necessary, replace the OPC
belt cartridge.
One or more toner cartridges may be defective.
Check the toner cartridges, and install new ones, if necessary.
If a wide horizontal white line appears,
Ensure that the transfer unit was closed.
Replace the transfer roller.
'
&)*#%
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&)2*
If there is insufficient gloss of the printed image,
Check the fuser oil condition.
If there is insufficient fusing and the image comes off when the
printed image is rubbed,
Check your media type—envelopes, glossy stock, labels,
transfer media, and thick stock have to be set in the Thick
Stock mode.
, The paper being used may have absorbed moisture (perhaps due
to high humidity or having water spilled on the paper supply).
Toner does not adhere well to paper where it has become wet.
Replace the paper in the cassette with dry paper.
Confirm the proper installation of the transfer roller. If
necessary, replace the transfer roller.
2:B*
/
#
If the edge of an image is missing or optical density declines
Check the toner cartridge in question, and install new one, if
necessary.
Check the OPC belt cartridge, and install new one, if
necessary.
1
/
<
If mixing of colors occurs in the printed image:
Ensure that the printer’s front cover is closed.
Remove the toner cartridges and gently rock them five or six
times to redistribute the toner. Then, reinstall the cartridges.
One or more toner cartridges may be defective. Check the
toner cartridges, and install new ones, if necessary.
If misregistration of color occurs between overlapped colors:
Ensure that the printer’s front cover is closed.
'
&)*#%
%
&)2*
2:B*
If spots appear on the printed image:
Check the surface of the OPC belt, clean up the foreign
particle, and replace the OPC belt if necessary.
Install new toner cartridges.
2:B*
!
Remove the toner cartridges and gently rock them horizontally
five or six times to redistribute the toner. Then, reinstall the
cartridges.
One or more toner cartridges may be defective. Check the toner
cartridges, and install new ones, if necessary.
Check your media type—envelopes, glossy stock, labels, transfer
media, and thick stock have to be set in the thick stock mode.
<
/
If the toner smudges are on only the front of the page:
Remove the toner cartridges and gently rock them five or six
times to redistribute the toner. Then, reinstall the cartridges.
One or more toner cartridges may be defective. Check the toner
cartridges, and install new ones, if necessary.
If toner smudges are on the back of the page:
Replace the cleaning roller.
If that doesn’t work, replace the transfer roller.
If that doesn’t work, replace the fusing unit.
If toner smudges are on the front and back of the page:
Open the printer once and close it again to clean the image
transfer roller.
If the image of the previous page comes out lightly:
Clean the cleaning roller and reinstall it.
'
&)*#%
%
&)2*
2:B*
"
Remove the toner cartridges and gently rock them five
or six times to redistribute the toner. Then, reinstall the
cartridges.
Install new toner cartridges.
Reinstall the OPC belt cartridge. If necessary, replace the OPC
belt cartridge.
,
The laser lens may be dirty. Clean the lens as described in
chapter 6, “Printer Care.”
The corona wire inside the OPC belt cartridge might be dirty.
Clean the corona wire as described in chapter 6, “Printer
Care.”
One or more toner cartridges may be defective. Check the
toner cartridges, and install new ones, if necessary.
Clean the developer roller.
Reinstall the OPC belt cartridge. If necessary, replace the OPC
belt cartridge.
If a wide vertical white band appears:
Check the transfer drum surface. If necessary, clean the oil off
the surface.
Ensure that the transfer unit is closed.
%)
9
())
)
If you have a problem you cannot resolve, contact your local vendor. Your local
vendor is best equipped to immediately handle any problem you may encounter.
If you have technical questions your vendor is unable to answer, contact the
QMS Customer Response Center (see appendix A, “QMS Customer Support.”)
If you’ve determined your printer needs to be examined by an authorized
service technician, contact an authorized service provider for work inside the
US, or one of the QMS international offices for work outside of the US. (National
and international contacts are listed in appendix A, “QMS Customer Support.”)
Before calling, be sure you have the answers to these questions handy to help our
technicians serve you more quickly:
1
What is your printer model and serial number?
2
What kind of host computer do you have?
3
What operating system do you have and what version?
4
What interface are you using? If serial, what protocol?
5
What application(s) are you using?
6
What is the emulation of the file you're trying to print? In what emulation
mode is the port?
7
What is the firmware revision number for your printer? (It is listed on both
the status and startup pages.)
8
If you can print, have a status page available.
Your service representative needs to know these things prior to helping you.
Appendix A “QMS Customer Support,” provides product sales and support information. Appendix B, “Configuration Menu,” provides a view of the printer’s configuration
menu. Appendix C, “Repacking the Printer,” explains how to repackage your printer to
prevent damage to it and keep your warranty valid if you need to relocate or ship your
printer.
'
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$$&&&
“Sources of Support” on page A-2
“QMS World-wide Offices” on page A-4
*B
!
'!$$
Several sources of help and information are available, depending on the type of help
you need.
-. /
Your local vendor (the one from whom you bought the printer) may be best equipped
to help you. Your vendor has specially trained service technicians available to answer
questions, and the equipment to analyze your printer problems.
-/
Often, “printing” problems have more to do with the application being used than with
the printer. In this case, the application manufacturer is the best source of help.
)
! #$ %
You can view the QMS home page at http://www.qms.com. The QMS server provides
access to technical reports, new product announcements, a trade show schedule, and
other general information about QMS. The QMS ftp resource is ftp.qms.com.
The QMS Answer Base is a free interactive online technical support system for the
QMS magicolor 2+. It answers common questions and provides diagnostic advice. To
access the Answer Base, go to http://www.qms.com/support, and then select Answer
Base.
The Answer Base helps you locate the information you need by asking you questions.
In fact, it can provide results even when you don’t quite know what to ask for or how to
find it. Use the Answer Base before contacting technical support—you will likely find
the answer to your question. However, if the answer is not available, you will be provided with specific QMS contact information to help solve your problem.
You can access current FAQs (Frequently Asked Questions) about your print system
at http://www.qms.com/support, and then select FAQs.
*B
. ,
You can contact the QMS Customer Response Center (CRC) in four different ways:
Telephone—You can call the CRC toll-free at (877) 778-2687 (US) Monday–
Friday, 7:00 am–6:00 pm, Central Time.
Note: If you call for assistance, have the following information ready so our
technicians can help you more quickly:
»
Your phone number, fax number, email address, and shipping address
A description of the problem
The printer model and serial number
The type of host computer you’re using
The type and version of operating system you’re using
The interface you’re using, and, if serial, the protocol (for example,
XON/XOFF)
The application and version you’re using
The emulation of the file you’re trying to print (listed on both the status and
startup pages)
Your printer firmware version (displayed on the control panel LCD while
the printer initializes after being powered up and listed on the status/
startup pages)
An advanced status page, if you can print one
Email—You can email questions to the CRC through support@qms.com.
Fax—You can fax questions to the CRC at (334) 633-3716 (US). Provide the
same information as listed above, and indicate whether you would like a faxed or a
phoned reply.
Internet—If you have access to the World Wide Web, you can access the CRC
through the QMS home page at http://www.qms.com/support. You can access
FAQs (Frequently Asked Questions) at http://www.qms.com/support, and then
select FAQs.
(*2
-
)"
BB*
(!)*''
. +
#,
General Contact
Telephone
Answer Base
FAQs
Fax
Email
Internet
Product Registration
1 (334) 633-4300
http://www.qms.com/support, then click on Answer Base
http://www.qms.com/support, then click on FAQs
1 (334) 633-4866
info@qms.com
http://www.qms.com/usa.html
Internet: http://www.qms.com/support/prodreg/
Telephone: 1 (887) 778-2687
Information on QMS products, supplies, and accessories, and on the authorized QMS
remarketer or service provider nearest you
1 (800) 523-2696
Customer Response Center (CRC)
Technical Assistance
Telephone
1 (877) 778-2687 (toll-free)
7:00 am–6:00 pm Central Time
Email
support@qms.com
Fax
1 (334) 633-3716
Internet
http://www.qms.com/support, then click on SupportMail
National Service
Service Information, Installation, and Maintenance Pricing
1 (800) 858-1597
1 (800) 762-8894 (Custom Service Contracts Only)
On-Site Service and Depot Repair Information
1 (877) 778-2687
7:00 am–6:00 pm Central Time
Spare Parts Ordering and Information
1 (334) 633-4300 x2530
8:00 am–5:00 pm Central Time
Email
service@qms.com
Internet
http://www.qms.com/service, then click on Place A Call
Latin America
Fax
Internet
1 (334) 639-3347
http://www.qms.com/Spanish/Latin_America.htm
-
)"
BB*
. General Contact
Telephone
Fax
Internet
Supplies and Accessories
1 (905) 206-0848
1 (905) 206-0903
http://www.qms.com/usa.html
Parts 1 (903) 206-0848 extension 238
Sales 1 (800) 268-0343 x223
National Service
On-Site Service and Depot Repair Information
1 (800) 268-4969
Spare Parts Ordering and Information
1 (905) 206-9234 x238
8:30 am–5:00 pm Eastern Time
8:30 am–5:00 pm Eastern Time
. 0
Telephone
Fax
Technical Support
Internet
(+81)-3 3779-9600
(+81)-3 3779-9650
(+81)-3 3444-9865
http://www.qmsj.co.jp
10:00 am–noon, 1:00 pm–5:00 pm
. Anitech
Sydney Business & Tech. Centre
52/2 Railway Parade
2141 Lidcombe NSW
Australia
Telephone
Fax
Helpdesk
Email
Internet
(*2
(+61) 2–9901 3235
(+61) 2–9901 3273
helpdesk@qms.nl
http://www.qmsaus.com.au
-
)"
BB*
Belgium, Netherlands,
and all unlisted countries
Planetenbaan 60 ‘Corner Plaza’
3606 AK Maarssen
The Netherlands
Telephone
Fax, Benelux
Fax, EMEA
Helpdesk
Email
Internet
Telephone, Belgium
Telephone, The
Netherlands
Internet
helpdesk@qms.nl
http://www.qms.nl/q_info
http://www.qms.fr, then click on F.A.Q.
800 76 77 87 76
http://www.qms.fr
Gustav Heinemann Ring 212
D-81739 Munich
Germany
Telephone
Fax, EMEA
Fax, GmbH
Helpdesk
Email
Internet
Telephone, Austria
Telephone, Germany
Internet
0800 022 65 50
http://www.qms.nl
(+33) 1–410 79 393
info@qms.fr
+31 30 241 2517
(+33) 1–408 30 110
Telephone
Internet
Germany and Austria
helpdesk@qms.nl
http://www.qms.nl/q_info
00800 76 77 87 76
Vélizy Plus
1 Bis, Rue du Petit Clamart
78142 Vélizy Cedex
France
Telephone
Email
Fax, EMEA
Fax, France
Helpdesk
Email
Internet
&"$'
(+31) 346–551333
(+31) 346–550170
+31 30 241 2517
(+49) 89 63 02 67 0
+31 30 241 2517
(+49) 89 63 02 67 67
helpdesk@qms.nl
http://www.qms.nl/q_info
0800 292 289
0800 182 94 13
http://www.qms.nl
-
)"
BB*
Via della Repubblica 56
43100 Parma
Italy
Telephone
Fax, EMEA
Fax, Italy
Helpdesk
Email
Internet
Internet
(+39) 52–1231 998
+31 30 241 2517
(+39) 52–1232 902
helpdesk@qms.nl
http://www.qms.nl/q_info
http://www.qms.nl
(
Arenavägen 41, 6th floor
121 77 Johanneshov
Sweden, Finland, Norway,
Sweden
and Denmark
Telephone
Fax, EMEA
Fax, Nordic
Helpdesk
Email
Internet
Internet
)
helpdesk@qms.nl
http://www.qms.nl/q_info
http://www.qms.nl
Saskay House
Unit 24 Sunninghill Business Park
Peltier Road, Sunninghill, Johannesburg
Republic of South Africa
Telephone
Fax, EMEA
Fax, South Africa
Helpdesk
Email
Internet
Internet
(*2
(+46) 8–600 01 30
+31 30 241 2517
(+46) 8–600 01 33
(+27) 11–807 6957
+31 30 241 2517
(+27) 11–807 6960
helpdesk@qms.nl
http://www.qms.nl/q_info
http://www.qms.nl
-
)"
BB*
*
United Kingdom and
Ireland
Old Bridge House, The Hythe
Staines, Middlesex TW18 3JF
United Kingdom
Telephone
Fax, EMEA
Fax, UK
Helpdesk
Email
Internet
Telephone, Ireland
Telephone, UK
Internet
(+44) 1784–442255
+31 30 241 2517
(+44) 1784–461641
helpdesk@qms.nl
http://www.qms.nl/q_info
1800 55 31 11
0800 96 40 92
http://www.qms.nl
#
&'
'* / / /
“Introduction” on page B-2
“Menu Chart Conventions” on page B-2
“Operator Control Menu” on page B-3
“Administration Menu” on page B-4
“Installation Menu” on page B-10
Use this chapter as a quick reference for understanding and navigating the printer’s
configuration menu. The following menu charts are provided:
Operator Control menu on page B-3
Administration menu on page B-4
Installation menu on page B-10
#'
The following conventions are used in the menu charts:
6
Some menu choices are marked as optional or with a w/item, indicating that the
selection appears in the menu only when the option is installed.
These charts show only the top-level menus. See chapter 4, “Printer Configuration,” in the Reference manual for detailed information on menu options.
(
)
7*#
Idle
Operator Control
Copies
Duplex**
Collation
Orientation
Inputbin
Administration
001-999
Off, Long Edge, Short Edge
Off, On
Portrait, Landscape
Upper, Optional*
Chain Inputbins
Off, On
Color Separation
Off, On
Color Model
Color Matching
Media
Custom Bin
Consumables
Accounting***
Installation*
Full Color, Monochrome
ICC RGB Source, ICC Simulation, ICC PCL
Source, Link Quality, SIM in RGB Links
For Upper Bin, For Optional Bin*
Upper, Optional*
Item Replaced, Print Statistics
Mode, Disk Space,
ResetAccounting, File Segment
*Optional
**Standard on EXD models
***Only with a disk installed
6
2*
#
Idle
Administration
Communications
Emulations
Special Pages
Startup Options
Memory
Engine
Optional NIC*
Resident NIC (see page
Timeouts
Serial
Parallel
ESP Default
PostScript
PCL 5e
HP-GL
LinePrinter
Operator Control
B-5)
TIFF*
CALS*
CGM*
LN03+*
Print Status
Registration Pg
Header Page
TrailerPage
Header Inputbin
Trailer Inputbin
Calibration
CMM Profile Page
Status Page Type
Toner Low Act.
Inputbin 1 Name
Energy Saver
Inputbin 5 Name
Def. Resolution
Output BIn Name
Maintenance
Def. Resolution
Page Recovery
Energy Saver
Toner Low Action
Density
Do Start Page
Do Sys/Start
Do Error Handler
Quick Config
Manual Config
Image Alignment
Rotate Simplex
Letterhead
Default Paper
Outputbin Name
Consumables
Item Replaced
PM Service
Start Period
Miscellaneous
Save Defaults
Restore Defaults
Reboot System
New System Image
Keypad Language
Capture PrintJob***
Clock Operations**
Disk Operations***
6
Installation*
Format Disk***
Backup Hard Disk***
Restore Disk***
*Optional
**Token-Ring only
***Only with a disk installed
2*
*
-
-/-
'
.
Idle
Idle
Administration
Communications
Optional NIC*
CrownNet
Spooling
On
On Input Idle
On Idle
Emulation
Mode
Common
Resident NIC
EtherTalk
Min K Spool
LAN Manager
HW
Address
Config
Page
Factory
Reset
Address
No
Yes
No
Yes
Soft
Reset
No
Yes
Def Job Prio
NetWare
PS Protocol
TCP/IP
Ethernet
Speed
Ring
Speed**
Auto
10MB Half Duplex
100MB Half Duple
4 Mbps
16 Mbps
Source
Routing**
Auto
Single
All
Off
*Optional
**Token-Ring only
6
2*
'"&
Idle
Administration
Communications
Optional NIC*
Resident NIC
CrownNet
Common
EtherTalk
Protocol
Disabled
Enabled
LAN Manager
Network Ident
LaserWriter
QMS RC Res
HP Zoner Res
NetWare
TCP/IP
Connection
Zone Name
Conventional
Spooling
Both
Zone Part 1
Zone Part 2
Default
*Optional
6
2*
Idle
Administration
Communications
Optional NIC*
Resident NIC
CrownNet
Common
EtherTalk
Protocol
Disabled
Enabled
LAN Manager
NetWare
Printer Name
Default
Name
TCP/IP
Yes
No
*Optional
6
2*
9
Idle
Administration
Communications
Optional NIC*
Resident NIC
CrownNet
Common
Protocol
Disabled
Enabled
EtherTalk
Config PServer
File Srv Name [1]
File Srv Name [2]
File Srv Name [3]
Default
PServer Name [1]
PServer Name [2]
PServer Name [3]
Job Check Delay
Conf Check Delay
Burst Mode
PServer Context [1]
PServer Context [2]
PServer Context [3]
LAN Manager
R/N Printer #1- 8
Printer Slot #
PServer Name [1]
PServer Name [2]
PServer Name [3]
Default
NetWare
Printer Name
Printer Name [1]
Printer Name [2]
Printer Name [3]
Default
TCP/IP
Frame Types
802.3 IPX Addr
Ether 2 IPX Addr
802.2 IPX Addr
SNAP IPX Addr
802.5 IPX Addr**
*Optional
**Token-Ring only
6
2*
'.<1
Idle
Administration
Communications
Optional NIC*
Resident NIC
CrownNet
Common
Protocol
Enabled
Disabled
Internet
Address
EtherTalk
Accnting/Rev
Chan
Accnting
Timeout
Subnet
Mask
LAN Manager
Enabled
Disabled
NetWare
TCP/IP**
WINS
Enabled
Disabled
Pri WINS
Addr
Sec WINS
Addr
NBT
Scope ID
SNMP
NMS 1-5
Port
Assignment
Default
Router
Remove
Passwords
Yes
No
Remove
Hosts
Yes
No
Secure
Files
Yes
No
LPD
Banner
Enabled
Disabled
Enable
Enabled
Disabled
RARP
Enable
Enabled
Disabled
BOOTP
DHCP
Enabled
Disabled
Community
Internet
Address
Access
Read
Write
Trap
Write-Trap
Read-Trap
None
*Optional
** Pri and Sec WINS Addr are IP addresses of the Primary
and Secondary WINS servers (default 0.0.0.0).
Default for DHCP and WINS is disabled.
NBT Scope ID is any valid DNS domain name consisting
of 2 dot-separated parts, or a “*” (default blank).
An empty string (blank value) is ignored.
6
*))
#
Idle
Installation*
Operator Control
Operator Passwrd
(Enter password)
Use Operator Pwd
Off, On
Admin Password
(Enter password)
Use Admin Pwd
Off, On
Administration
*Optional, requires security key
6
$
%"
&'
**
3 / / /
“Introduction” on page C-2
“Remove Cables and Cassette(s)” on page C-3
“Remove the Toner Cartridges” on page C-3
“Remove the OPC Belt Cartridge” on page C-3
“Prepare the Fuser Unit” on page C-5
“Change the Waste Toner Pack” on page C-9
“Remove the Lower Input Feeder” on page C-11
“Repack the Printer” on page C-14
If you need to relocate or ship your printer after it’s been installed, you must follow
the procedures in this chapter to prevent damage to the printer and to keep your warranty valid.
Caution: QMS cannot be held responsible for damage to your printer during shipment
that results from the improper packaging of your printer. You must use the instructions
given in this section before repacking the printer in its original shipping carton with the
original packing materials.
If you need replacement packaging for the CXE or GXE models, in the US call QMS
National Service at 1 (334) 633-4300 x 2530 and request catalog number
2600439-200. If you need replacement packaging for the EXD (duplex) model, in the
US call QMS National Service at 1 (334) 633-4300 x2530 and request catalog number
2600629-100.
If you need to return the printer for service, in the US call QMS Customer Service at 1
(334) 633-1072 for an RMA (Return Merchandise Authorization) number before
shipping the printer. In other countries, refer to appendix A, “QMS Customer
Support.”
!1)
2
Repacking your printer for shipment involves the following steps. Each is described in
more detail in the following sections.
(
1
Remove the cables and media cassette.
2
Remove the toner cartridges.
3
Remove the OPC belt cartridge.
4
Prepare the fuser unit for shipment:
5
Change the waste toner pack.
6
Remove the lower input feeder (if attached).
7
Pack the printer for shipment.
529(&)*
(**;*<
-:;
»
Note: If you’re returning the printer for service, you don’t need to return the power
cable, interface cables, or media cassette(s).
1
Turn off the printer.
2
Remove the power cable and all interface cables.
3
Remove the media cassette(s) from the printer.
-'&
1
Open the printer’s front cover.
2
Remove the four toner cartridges, attach the protective shields over their
magnetic rollers, and repackage them in their original packaging.
-'7+
Caution: The OPC belt is extremely sensitive to bright light and direct sunlight. Any
exposure to light should be limited to less than 2 minutes or permanent damage could
result. While the printer is being moved, store the cartridge in its original shipping bag.
If you don’t have this bag, carefully wrap it in a piece of dark, heavy cloth, and place it
where it will not get scratched or damaged. If exposure exceeds 2 minutes, put the
cartridge in a dark place to recover before using it again. Depending on exposure,
recovery may take up to 2 hours. Recovery time is dependent on the amount of
exposure sustained, and recovery is not guaranteed.
Also, handle the OPC belt cartridge carefully. The belt’s extremely sensitive to body
oils, moisture, solvents, corrosives, dust, and scratches, all of which will reduce print
quality.
1
Open the printer’s front cover.
5>#%
(
529#%(6)
(
2
If you have a duplexer, open the duplexer’s rear cover.
If not, skip to step 3.
3
Open the printer’s top cover.
Leave all the covers open during the entire repacking procedure.
4
»
(
With the printer’s front and top covers open, rotate up the green lock
levers at each end of the OPC belt cartridge slot, and lift the cartridge out
of the printer.
Note: The illustrations below show the printer without the duplexer.
%
#7*
4
5
Replace the protective sheet around the OPC belt cartridge and the tension
release pin on each side.
Insert the pin until you feel some resistance, move it forward (toward the silver
corona unit), and then slide it in the rest of the way. The tension-release pins protect the belt and its cleaning blade by relieving tension during movement.
6
Repack the OPC belt cartridge in its original shipping bag.
If you don’t have this bag, carefully wrap the cartridge in a piece of dark, heavy
cloth. Store the cartridge where it will not get scratched or damaged.
7
Rotate down the green lock levers at each end of the OPC belt cartridge slot.
Keep all the covers open to prepare the fuser unit.
*'6
WARNING! The fuser unit can become extremely hot and cause severe burns. Make
sure the unit is cool before handling it.
ACHTUNG! Die Fixiereinheit kann sehr heiß werden, so daß Verbrennungsgefahr
besteht. Bitte lassen Sie die Fixiereinheit einige Zeit abkühlen, bevor Sie diese
berühren.
5>#%
(
%
#7*
4
1
If it’s not already open, open the duplexer’s rear cover.
If you do not have a duplexer, skip to step 2.
(
2
If it’s not already open, open the printer’s top cover.
3
At the top of the fuser, rotate the two green lock levers to release the
oil bottle.
4
Remove the oil bottle.
Caution: Hold a sheet of paper under the oil bottle as you remove it, so no oil
drips into the printer.
%
#7*
4
5
Place the oil bottle in an oil-proof container, such as a plastic bag, until
you’re ready to reinstall it.
6
Use an eye-dropper to remove any excess oil from the fuser.
Dispose of the oil following local safety laws and regulations.
7
»
Stuff several clean, wadded paper towels into the space normally occupied
by the oil bottle to absorb any residual oil during shipment.
Note: Don’t force the paper towels in, but make sure there are enough to fill the
space.
5>#%
(
%
#7*
4
8
Close the green lock levers to secure the cleaning roller.
9
Install the fuser roller shipping restraints.
These restraints protect the fuser rollers from damage during a move by
removing the pressure between the two rollers. They must be removed again
before printing.
(
a
Open the green pressure-release levers (one at each end of the fuser) to
separate the two rollers in the fuser.
b
Insert the two fuser roller shipping restraints between the fuser rollers.
Caution: Be sure to insert the shipping restraints at the ends of the rollers,
not in the middle. Inserting them in the middle will damage the rollers.
(##-*
'
%>
c
Close the green pressure-release levers (one at each end of the fuser).
When correctly positioned, the fuser roller shipping restraints fit snugly
between the rollers.
Keep all the covers open to change the waste toner pack.
''!&.
1
»
With the printer’s front cover open, remove the waste toner pack from the
printer.
Note: The illustration below shows the printer without the duplexer.
3
0
5>#%
(
(##-*
'
%>
2
Use the label on the side of the old waste toner pack to seal the opening,
and then dispose of the old pack in accordance with safety laws and regulations in your area.
,-
3
Install a new waste toner pack.
This ensures that no waste toner is shaken into the printer during shipment.
(
4
Close the printer’s front and top covers.
5
If you have a duplexer, close the duplexer’s rear cover.
529#3"
7
-'5*
Caution: If you have an EXD (duplex) model, the lower input feeder must not be
removed, even for shipping.
If you don’t have a lower input feeder installed on the CXE or DXE models, skip to
“Repack the Printer” on page C-14.
1
Remove the plastic side covers
from the sides of the input feeder.
Note: The illustrations for steps 1
through 5 show the printer without the
duplexer.
»
2
Remove the printer cover plate.
You will switch this printer cover plate
with the one from the lower input
feeder after the cables have been disconnected.
3
Locate the cable at the left rear of
the input feeder, and disconnect it.
4
Reinsert the two cover plates.
Put the one originally on the input feeder on the printer, and put the one originally
on the printer on the input feeder.
5>#%
(
529#3"
7
5
Unscrew the thumbscrews that
attach the two brackets (one on
each side of the printer) to the lower
input feeder.
6
Remove the two metal brackets
from underneath the sides of the
printer.
Angle the bracket out, and then, slide it
out of the hole underneath the printer.
7
(
40
,'
Place tape on the printer as shown
in the illustration.
529#3"
7
WARNING! Your printer weighs
approximately 66 lbs (30 kg) without
consumables. Be sure to have help
when lifting and moving it.
ACHTUNG! Das Gewicht dieses
Druckers beträgt ohne
Verbrauchsmaterial ca. 30 kg. Bitte
versuchen Sie niemals, den Drucker
alleine anzuheben oder zu
transportieren.
»
8
With the help of another person,
pick up the printer by its four corners, lift it from the lower input
feeder, and place the printer on a
table.
9
Repack the input feeder in its original shipping carton for storage or
shipment.
Note: If you’re returning the printer for service, you don’t need to return the
input feeder.
5>#%
(
5>#%
-*.'
1
Ensure that the fuser and fuser cleaner roller are in the printer.
2
With another person’s help,
put the printer into the plastic
bag, and place the printer into
the base tray of the shipping
carton.
3
Pack the printer for shipment
as shown in the illustration.
4
If you’re also shipping the
power cord and any manuals
with the printer, place them in
the package.
Note: Don’t ship these items if
you’re returning the printer for
service.
»
(
5
Attach the shipping carton to
its base tray with the four
joints provided.
6
Ensure that the top of the carton is securely taped.
7
Put the shipping straps around the carton.
5>#%
1
Ensure that the fuser and fuser cleaner roller are in the printer.
2
Place tape on the printer as shown in the illustrations.
5>#%
(
3
With another person’s
help, put the printer into
the plastic bag, and place the
printer into the base tray of
the shipping carton.
4
Pack the printer for shipment
as shown in the illustration.
5
If you’re also shipping the
power cord and any manuals
with the printer, place them in
the package.
Note: Don’t ship these items if
you’re returning the printer for
service.
»
6
Ensure that the top of the carton is securely taped.
7
Put the shipping straps
around the carton.
&
Acc already disabled message 9-4
Acc already enabled message 9-4
Acc disabled message 9-4
Acc enabled message 9-4
Acc file x% full message 9-5
Acc files got removed message 9-5
Acc files not empty message 9-5
Acc job file full message 9-5
Acc paper file full message 9-5
Active jobs message 9-5
Adjust x bin message 9-5
Advanced printing features
Memory 4-3
Agfa FotoFlow 5-7
AM screening 5-9
Amplitude modulation (AM) 5-9
Apple ColorSync 5-7
AppleTalk
Testing communication 9-22
Back panel open message 9-6
Belt cartridge
See OPC belt cartridge
Belt cartridge misinstalled message 9-6
Bin jam message 9-5
Blank pages 9-30
Blurred background 9-35
Browser software
Setting up 7-3
Cable
Removing C-3
Cancel all jobs message 9-6
Cancel job message 9-6
Cancel key 4-13
Cancelling job
Status message 9-6
Cannot shrink message 9-5
Cartridge
See OPC belt cartridge or Toner cartridge
Cassette
Chaining
Loading, paper 3-2
Removing C-3
Chaining
Cassette
Input bin 4-6
Tray
Check cleaning roller message 9-6
Check waste toner message 9-6
CIE 5-5
Cleaning
Cleaning solutions 6-19
Duplexer 6-8
Exterior 6-19
Laser lens 6-14
Paper exit plates 6-19
Transfer roller 6-4
Cleaning blade 6-12
Cleaning roller
Replacing 6-24
Close engine door(s) message 9-6
Codes
Error 9-13
Collation 4-7
Collation, enabling
Collation, disabling 4-8
Color 5-3
Colorific 5-9
Color Control
Color matching with PostScript Level 2 5-5
ColorDepth 5-9
Colorific 5-9
Common Menu B-5
Communication
Settings, hotlink 7-13
Testing, Macintosh 9-22
Testing, parallel port 9-14
Testing, serial port 9-19
'
Configuration
Memory, current 7-15
Configuration menu
Chart B-2
Consumables
Cleaning roller 6-24
Fuser oil bottle 6-24
OPC belt cartridge 6-28
Ozone filter 6-31
Status, hotlink 7-21
Waste toner pack 6-32
Continuous printing 3-6, 3-7
Contoner 5-9
Control panel 2-6
Cancel key 4-13
Data indicator 2-8
Indicators 2-7
Menu key 2-9
Message indicator 2-7
Message window 2-6
Message window language 2-7
Next key 2-9
Online indicator 2-7
Previous key 2-9
Problems 9-24
Ready indicator 2-7
Select key 2-9
Control panel messages 9-4
Cooldown pause 3-6, 9-6, 9-30
Corona wire
Brush location 6-12
Cleaning 6-12
Created files message 9-6
Creating x file message 9-7
CrownNet
Troubleshooting 9-27
Customer Response Center (CRC), QMS A-3
Customer support, QMS A-2
Dark image 9-38
%
,*2
D0
Data indicator 2-8
Stays lit 9-24
Densitometer 5-9
Documentation
Overview of this manual 1-8
Standard 1-4
DOS
mode command 9-19
Drum jam message 8-6, 9-7
Duplex jam message 9-7
Duplex, definition 3-17
Duplexer
Cleaning 6-8
Duplexer Jams 8-10
Duplexer unit open message 9-7
Duplexer, lower rear cover 6-17
Duplexing
Auto duplexing 4-10
Letterhead 4-10
Manual duplexing 4-10
EfiColor 5-7
End job message 9-7
End job? message 9-10
Ending a print job 4-13
Envelopes
Formatting 3-9
Loading 3-11
Printing 3-9, 3-11
Error codes 9-13
Error message
See Status message
EtherTalk
Menu B-6
Extended accounting file size message 9-7
Exterior cleaning 6-19
Fuser oil
Draining C-7
Removing C-5
Fuser oil bottle
Removing C-5
Replacing 6-24
Fuser oil empty message 9-7
Fuser oil low message 9-8
Fuser unit
Draining C-7
Preparing for moving C-5
Removing C-5
General settings
Hotlink 7-11
Halftones 5-9
Hard disk status
Hotlink 7-17
High-resolution printing 4-2
Home
Hotlink 7-8
Home page, printer 7-6
Hotlink
Communication settings 7-13
Consumable status 7-21
General settings 7-11
Hard disk status 7-17
Home 7-8
Input buffer sizes 7-13
Operator control 7-8
Options 7-15
Paper sources 7-14
Printer jobs 7-19
Printer setting 7-12
Timeouts 7-17
Face, definition 3-17
File print 7-32
Fuser misinstalled message 9-7
%
,*2
D0
'(
Idle
Status message 9-8
Idle message 9-8
Image defects 9-34
Indicator light 9-23
Indicators
Control panel 2-7
Data, stays lit 9-24
Message 2-7
Online 2-7
Ready 2-7
Initializing
Status message 9-8
Initializing message 9-8
Inner jam message 8-6, 9-8
Input bin
See Inputbin
Input buffer sizes
Hotlink 7-13
Input idle printing message 9-8
Inputbin
Chaining 4-6
Internet A-2
Irregular print 9-36, 9-37
Jam
Duplexer 8-10
Jam message
Duplexer 8-10
Fuser roller 8-13
Media cassette 8-10
Misfeed 8-6
Jams
Locating 8-6
Media path 8-4
Message stays on 9-26
Messages 8-6
Preventing 8-2
Removing 8-6
Status messages 8-6
')
Jobs
Incomplete printing 9-30
Kanji
Troubleshooting 9-31
Keeping old size message 9-5
Keypad Language menu 2-7
Keys
Menu 2-9
Next 2-9
Previous 2-9
Select 2-9
Kodak ColorSense 5-7
Labels
Loading 3-12
Printing 3-12
LAN Manager Menu B-7
Laser lens
Cleaning 6-14
Light image 9-39
Line screening 5-9
Lower input feeder
Removing C-11
Macintosh
Testing communication 9-22
Maintenance
Cleaning roller 6-24
Duplexer 6-8
Fuser oil bottle 6-24
Laser lens 6-14
OPC belt cartridge 6-28
Ozone filter 6-31
Paper exit rollers 6-20
Transfer roller 6-4
Manual
Overview 1-8
%
,*2
D0
Media
Loading 3-2
Path 8-4
Media jams
Removing 8-6
Media path 8-4
Memory
Configuration, current 7-15
Memory clients
PDF printing 4-5
Menu key 2-9
Message 2-6
Message indicator 2-7
Message window 2-6
Language, changing 2-7
Setting message window language 2-6
Messages 9-4
See Service Message
See Status Message
Misfeed jam message 8-6, 9-8
Mode command (DOS) 9-19
Moving, printer 1-9, C-2, C-13
Replacement packaging C-2
NetWare menu B-8
Next key 2-9
Non-sensed media sizes 4-11
OHP film 3-15
Oil bottle
See Fuser oil bottle
Online indicator 2-7
OPC belt cartridge
Problems 9-24
Removing C-3
Replacing 6-28
Operator control
Hotlink 7-8
Options
Hotlink 7-15
Outer jam message 8-6, 9-8
Output bin full message 9-8
Output problems 9-29
Ozone filter
Replacing 6-31
Packaging, printer
Replacement C-2
Page, definition 3-17
Pantone POCE 5-7
Paper
Cassette selection 4-6, 4-8
Type 3-2
Paper exit rollers
Cleaning 6-9
Paper guide 6-20
Paper jam
See Jams
Paper sources
Hotlink 7-14
Parallel
Testing communication 9-14
Parallel port 9-14
Pass, definition 3-17
Path, media 8-4
Pause
Cooldown 9-6, 9-30
PC
Testing parallel port 9-14
Testing serial port 9-19
PDF printing 4-5
Plane, definition 3-17
Please wait message 9-7
PostScript operators
showpage 9-14
Power LED
Will not light 9-22
Preventing paper jams 8-2
Previous key 2-9
Print quality
Image defects 9-34
%
,*2
D0
'*
Print quality problems 9-32
Blurred background 9-35
Distortions 9-34
Irregular print 9-36, 9-37
Printout too dark 9-38
Printout too light 9-39
Specific 9-34
Toner smudges 9-39
Uneven blacks 9-34
Uneven print density 9-40
White lines 9-34
Printer
All pages do not print 9-30
Blank pages 9-30
Cleaning 6-2, 6-19
Cleaning, exterior 6-19
Handling 6-2
Home page 7-6
Jobs, hotlink 7-19
Lifting 6-3
Location requirements 2-10
Name, assigning 7-2
Problem checklist 9-22
Replacement packaging C-2
Resets 9-26
Setting, hotlink 7-12
Web page, setting up 7-2
Weight C-13
Printing
Envelopes 3-11
Labels 3-12
Letterhead 3-7
Memo media 3-7
Quality, troubleshooting 9-32
Transparencies 3-15
Printing status message 9-8
Printout too dark 9-38
Printout too light 9-39
Problem
See Troubleshooting
Put x paper in any bin message 9-9
Put x paper in x bin message 9-9
'+
QMS
Customer Response Center (CRC) A-3
World-wide offices A-4
Quality problems 9-32
Ready indicator 2-7
Relocating, printer 1-9, C-2
Replacement packaging C-2
Repacking, printer 1-9, C-2, C-14, C-15
Replacement packaging C-2
Replace belt message 9-9
Replacement packaging C-2
Catalog number C-2
Resets
Printer 9-26
Resetting accounting message 9-9
Resolution
Changing 4-2
Screening 5-9
Select key 2-9
Sensed media sizes 4-11
Serial port 9-19
Parameters, changing 9-20
Testing communication 9-19
Service
Calling for service 9-41
Messages 9-4
United States A-3
Setup
Browser software 7-3
Printer web page 7-2
Shipping, printer 1-9, C-2
Replacement packaging C-2
showpage operator (PostScript) 9-14
Simplex, definition 3-17
Software
Macintosh 9-26
%
,*2
D0
Spotting 9-38
Startup page
Will not print 9-25
Status message
Acc already disabled 9-4
Acc already enabled 9-4
Acc disabled 9-4
Acc enabled 9-4
Acc file x% full 9-5
Acc files got removed 9-5
Acc files not empty 9-5
Acc job file full 9-5
Acc paper file full 9-5
Adjust x bin 9-5
Back panel open 9-6
Belt cartridge misinstalled 9-6
Bin jam 9-5
Cancel all jobs 9-6
Cancel job 9-6
Cannot shrink 9-5
Check cleaning roller 9-6
Check waste toner 9-6
Close engine doors(s) 9-6
Created files 9-6
Creating x file 9-7
Drum jam 8-6, 9-7
Duplex jam 9-7
Duplexer unit open 9-7
End job 9-7
End job? 9-10
Extended accounting file size 9-7
Fuser misinstalled 9-7
Fuser oil empty 9-7
Fuser oil low 9-8
Idle 9-8
Idle input printing 9-8
Initializing 9-8
Inner jam 8-6, 9-8
Input idle printing 9-8
Keeping old size 9-5
Misfeed jam 8-6, 9-8
Outer jam 8-6, 9-8
Output bin full 9-8
Please wait 9-7
Printing status 9-8
Put x paper in any bin 9-9
Put x paper in x bin 9-9
Replace belt 9-9
Resetting accounting 9-9
Test print 9-9
Toner empty 9-9
Toner misinstalled 9-9
Top cover open 9-9
TR unit misinstalled 9-9
Transport jam 9-9
Waiting for idle 9-9
Waiting on input end job 9-10
Waiting on input end job? 9-10
Warming up 9-10
x Active jobs 9-5
Status page
Printing 4-11
Selecting the status page type 4-12
Will not print 9-23
Support, QMS
Customer A-2
Internet A-2
Technical A-3
World-wide A-4
TCP/IP
Menu B-9
Technical support, QMS A-3
Test print
Status message 9-9
Test print message 9-9
Testing, PC 9-19
Parallel port 9-14
Serial port 9-19
Timeouts
Hotlink 7-17
Toner C-9
Toner cartridge
Removing C-3
%
,*2
D0
',
Toner cartridges, starter 3-17
Toner empty message 9-9
Toner misinstalled message 9-9
Toner smudges 9-39
Top cover open message 9-9
TR unit misinstalled message 9-9
Transfer roller
Cleaning 6-4
Transport jam message 9-9
Tray
Chaining
Troubleshooting
All pages do not print 9-30
Checklist, problem 9-22
CrownNet 9-27
Error codes 9-13
Image defects 9-34
Jam message stays on 9-26
Kanji 9-31
Print quality 9-32
Printer problem checklist 9-22
Printer resets 9-26
Service call, placing 9-41
Windows driver 9-27
T-shirt transfer media 3-14
Weight C-13
White lines 9-40
Windows driver
Troubleshooting 9-27
x Active jobs message 9-5
Uneven print density 9-40
View configuration 7-31
Waiting for idle message 9-9
Waiting for idle status message 9-9
Waiting on input end job? message 9-10
Warming up message 9-10
Waste toner pack
Removing C-9
Replacing 6-32, C-9
Web page help system 7-30
'-
%
,*2
D0