KnowledgeLink - The Greater Chicago Chapter SCTE

KnowledgeLink, Inc.
(630) 820-8205
Commercial Services
Overview
Training delivered at SCTE Greater Chicago Chapter
By Justin J. Junkus, President, KnowledgeLink, Inc.
On February 28, 2008
Copyright July 31,2007. All rights reserved. Reproduction without written permission from KnowledgeLink, Inc. is prohibited by law.
Progressive Deregulation
Opens Doors
KnowledgeLink, Inc.
(630) 820-8205
•1968 Carter Phone
•1969 MCI
•1970 Computer Inquiry 1
•1974 Second Antitrust Suit
•1980 Computer Inquiry 2
•1982 Modified Final Judgment
•1987 Computer Inquiry 3
•1996 Communications Reform Act
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Who is the Phone Company?
KnowledgeLink, Inc.
(630) 820-8205
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Commercial Services

Telephony














Premises-based telephony
Centrex
Hosted IP
Trunking
Data Access
Data Networking


KnowledgeLink, Inc.
(630) 820-8205
GigE
Fiber optic
LAN
WAN
Backbone
Cellular Backhaul
Video
Hosted Services
Hospitality
MTU
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Business Video
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(630) 820-8205
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Hosted Services
KnowledgeLink, Inc.
(630) 820-8205
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Hospitality
KnowledgeLink, Inc.
(630) 820-8205
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MTU
KnowledgeLink, Inc.
(630) 820-8205
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Sampling of Cable’s Offerings
KnowledgeLink, Inc.
(630) 820-8205
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KnowledgeLink, Inc.
(630) 820-8205
Business Telephone Systems:
Building Wiring, Network Connections, and
Premises Telephone Systems
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In the Beginning …
KnowledgeLink, Inc.
(630) 820-8205
Everything was voice.
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Voice Business Systems
History
KnowledgeLink, Inc.
(630) 820-8205
5 Generations of Customer
Premises Telephony Systems
•Vintage Cordboard
•Analog
•Digital
•Integrated Digital Voice/Data
•IP-based
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Key Systems vs. PBX
KnowledgeLink, Inc.
(630) 820-8205
PBX
Key
Big (Typically over 20
stations)
Small (2 – 20 stations)
Trunks to Network
Lines to Network
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History (cont.)
Some (really old) Bell
System Analog PBXs:
KnowledgeLink, Inc.
(630) 820-8205
Vintage Key
Systems
1A, 1A1
Progressive Control
701, 740
Common Control
756, 757,770,800,
805,812,101ESS
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History (cont.)
KnowledgeLink, Inc.
(630) 820-8205
Digital PBX
Dimension, Definity, SL-1,
Meridian 1, Rolm CBX
Common Control, Electronic
More Current Key
Systems
AT&T Merlin
Nortel Norstar
Avaya Partner
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History (cont.)
KnowledgeLink, Inc.
(630) 820-8205
Integrated Digital Voice/Data PBX
•Time Division Multiplexed (TDM)T-1 trunks
•Shared for voice and data
•“Nailed-up” 64 Kbps. Channels through PBX
•Shared facility between locations
•Might also simply mean integrated workstations
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The Future
KnowledgeLink, Inc.
(630) 820-8205
IP-Based Business Communications
•Full data/voice integration
•Packet-based
•Usually Ethernet connectivity to outside world
•May still have conventional analog trunk interface
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What It Helps to Know

Signaling (Both sides)




Idle state
Initiation
Active session
Telephony CPE (What are you connecting to what?)



KnowledgeLink, Inc.
(630) 820-8205
Functions
Features
Cabling and Wire



Structured Wiring Systems
Connectors
Termination
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KnowledgeLink, Inc.
(630) 820-8205
Why Confusion is Easy
I
D
F
I
D
F
R
I
S
E
R
Commercial Building Wire Systems
also called
Premises Distribution Systems
PBX
I
D
F
Horizontal (Gray)
I
D
F
I
D
F
Note: Station set is Customer Premises Equipment
(CPE), and is NOT part of Premises Distribution System
Street Level
Cable from network service provider
DEMARC & MDF
Protectors & Isolation Coils
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At the Demarc:
Lines vs. Trunks
KnowledgeLink, Inc.
(630) 820-8205
•Blurry concept – same physical implementation
•Lines are associated with telephone numbers
•Trunks are shared on a system level
•Trunks have higher usage
•Different ways to signal request for service
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KnowledgeLink, Inc.
(630) 820-8205
Line Off-Hook
Tel Set
Or
KTS
MTA
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KnowledgeLink, Inc.
(630) 820-8205
Loop Start Trunk
PBX
MTA
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KnowledgeLink, Inc.
(630) 820-8205
Ground Start Trunk
- 48 V
PBX
MTA
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KnowledgeLink, Inc.
(630) 820-8205
E & M Two Wire Trunk
MTA off hook
E
- 48 V
- 48 V
X
M
X
PBX off hook
PBX
MTA
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KnowledgeLink, Inc.
(630) 820-8205
E & M Four Wire Trunk
- 48 V
SG
M
X
MTA off hook
E
SB
X
Current
Limiter
- 48 V
PBX off hook
PBX
MTA
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KnowledgeLink, Inc.
(630) 820-8205
DID PBX Trunk
- 48 V
T
PBX
MTA
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KnowledgeLink, Inc.
(630) 820-8205
T-1 Trunk
CAS
PBX
MTA
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Multi-Line E-MTAs
KnowledgeLink, Inc.
(630) 820-8205
ARRIS TM508

Product features:




Integrated DOCSIS 2.0 Cable Modem
Multiple Protocol Support: PacketCable NCS and SIP (future)
Either 8 or 12 Lines of Telephony (RJ-21)
Software compatibility and feature parity with existing Touchstone Software Carrier
class telephony interface implementation






48V loop voltage, current boost mode
Wall mount and rack mount options
Enhanced telephony features include dynamic jitter buffers and G.168 compliant echo
cancellation
RJ45 10/100BaseT high speed data interface
Support for external battery backup power with 48V DC power input and telemetry
support
Supports up to 14 non-blocking simultaneous call events

Example: 8 active lines off hook, 6 lines with call features (i.e., 3WC, CW)
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TM508
Rear Panel Connectors
Chassis Ground
AC Input
Power Switch
KnowledgeLink, Inc.
(630) 820-8205
48 VDC Input
PacketCable 1.1
Telemetry
Future (nonfunctional)
Reset Switch
RJ21X – Telephone
Line T&R
Ethernet Data
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TM512 Front Panel LED
KnowledgeLink, Inc.
(630) 820-8205
Power Status
DOCSIS
Network Status
Telephone Line
Provisioning & Hook
Status
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Key Telephone System
Attributes
KnowledgeLink, Inc.
(630) 820-8205
Key Telephone Systems (KTS)
•Usually have Key Service Unit (KSU)
•Lines only
•Intercom
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KnowledgeLink, Inc.
(630) 820-8205
Key Telephone System
VOICE
SWITCH
Connectors/Jacks
Twisted Pair
Key
Lines
1, 2, & 3
KSU
Key Service Unit (KSU)
Lines 1 2 3
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Key Telephone System
Block Diagram
Admin
Maintenance
KnowledgeLink, Inc.
(630) 820-8205
Power
Prog. Store
Central Computer
Control
Call Store
Line Ports
Line Ports
To Station
Sets
Switching
Matrix
To Service
Provider
Network
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KnowledgeLink, Inc.
(630) 820-8205
KSU-less Key System
•Each station set has full processing ability
•Accessible lines wired directly to each set
•All sets have at least one line in common with
another set
VOICE
SWITCH
Key
Lines
1, 2, & 3
Lines 1 2 3
Lines 1 and 3
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KnowledgeLink, Inc.
(630) 820-8205
Private Branch Exchange
(PBX)
VOICE
SWITCH
TRUNK
GROUPS
Connectors/Jacks
PBX
Twisted Pair
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KnowledgeLink, Inc.
(630) 820-8205
PBX Block Diagram
Admin
Maintenance
Power
Trunk Ports
Prog. Store
Central Computer
Control
Call Store
To Service
Provider
Network
Line Ports
To Station
Sets
Switching
Matrix
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Circuit Switched PBX
Typical Cabinet Hardware
KnowledgeLink, Inc.
(630) 820-8205
•Power
•Carriers, Shelves
•Common Control and Memory
•Port Cards
•Special Shared Cards
•Touch Tone Receivers
•TT Dialing Senders
•Ring Generators
•Data Call Setup Cards
•Tone Generators
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PBX Design
Capacity Issues
KnowledgeLink, Inc.
(630) 820-8205
CCS Capability
Mix of Lines/Trunks
Universal Ports
Feature Mix and Usage
Call Duration
Processor Size (MIPS)
Timeslots
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Current Technology: IP PBX
Admin
Line Ports
Maintenance
Power
KnowledgeLink, Inc.
(630) 820-8205
Trunk and
Data Ports
To Service
Provider
Network
To Station
Sets
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Why You Need to Know
Datacom as Well as Voice
KnowledgeLink, Inc.
(630) 820-8205
These are Key Systems
and PBXs!
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KnowledgeLink, Inc.
(630) 820-8205
PBX vs. Key System
PBX
KEY
Tel Sets
Simple
Complex
Network Access
Dial 9
Direct Selection
Size
Large
Less than 20 Stations
Predominant
Calling
Between Office
Users
Outside Calls
Intercom
Many Paths
Few Paths
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Centrex and Hosted PBX
KnowledgeLink, Inc.
(630) 820-8205
•Share part of a network-based switch
•Centrex is typically circuit switched, TDM technology
•Hosted PBX is typically an IP-based service
•All features come from the network-based switch
•Subscriber buys on a “per line” basis
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KnowledgeLink, Inc.
(630) 820-8205
CPE Features
Why you need to know CPE features
That light wasn’t blinking before!
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KnowledgeLink, Inc.
(630) 820-8205
Feature Classes
•System
•Attendant
•Management
•Station
PBX
- PBX and Key
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System Features - Standard
KnowledgeLink, Inc.
(630) 820-8205
•Automated Attendant
•Automatic Program Reloading
•Automatic Route Selection
•Automatic Station Release with Howler
•Call Forwarding Busy Line
•Call Forwarding No Answer
•Call Forwarding - Remote
•Call Forwarding - Private Facilities
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System Features - Optional
KnowledgeLink, Inc.
(630) 820-8205
•Automatic Call Distribution
•Autovon Access
•Call Number Buffering
•DC Power
•Direct Inward Dialing
•Direct Inward System Access (DISA)
•Direct Outward Dialing
•Distinctive Ringing
•End to End DTMF Signalling
•Flexible Hunting Arrangements
•Flexible Intercept
•Flexible Release
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System Features – Optional
Continued
KnowledgeLink, Inc.
(630) 820-8205
•Flexible Station Restrictions
•Hot Standby
•Off-Premises Stations
•Power Failure Cut-Through
•Reserve Power
•Special Circuit Interface
•Speed Calling: System
•Ten Digit Telephone Number Restriction
•Tenant Service
•Time of Day Routing
•Uniform Call Distribution
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Attendant Features
KnowledgeLink, Inc.
(630) 820-8205
•Alphanumeric Display
•Attendant Abbreviated Dialing
•Attendant Assisted Dialing
•Attendant Controlled Conference
•Automatic Recall
•Busy Override
•Calling Number Identification
•Call Processing Indications
•Call Waiting Indications
•Camp-On Busy
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Attendant Features - Continued
KnowledgeLink, Inc.
(630) 820-8205
•Centralized Attendant Service
•Console Headsets
•Console Signal Volume Control
•Dial 0 Access to Attendant
•Direct Trunk Group Selection
•Flexible Night Service
•Individual Trunk Access
•Locked Loop Operation
•Loop Transfer
•Message Center Service
•Multiple Console Operation
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Attendant Features
Continued Some More
KnowledgeLink, Inc.
(630) 820-8205
•Position Busy
•Station Busy Verification
•Switched Loop Operation
•Trunk Group Busy Lamps
•Two Way Splitting
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Management Features
KnowledgeLink, Inc.
(630) 820-8205
•Account Code
•Authorization Code
•Automatic Circuit Assurance
•Call Accounting
•Diagnostic and Maintenance Programs
•Feature Usage Monitoring
•Line Load Control
•Line, Trunk, and Network Testing
•Maintenance Busy
•Malicious Call Trace
•System Administration and Control
•System Alarm Indication
•Remote Diagnostics and Maintenance
•Traffic Measurement
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Station Features
(Also Pertain to Key Systems)
KnowledgeLink, Inc.
(630) 820-8205
•Add-On Conference
•Automatic Callback
•Automatic Re-Ring on Held Call
•Call Forwarding, Variable
•Call Hold
•Call Park
•Call Transfer
•Call Transfer via Camp-On
•Call Waiting
•Cancel Call Waiting
•Classes of Service
•Consultation Hold
•Data Privacy
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Station Features - Continued
KnowledgeLink, Inc.
(630) 820-8205
•Data Terminal Connection
•Dial Call Pickup
•Dial Trunk Transfer
•Dial Intercom
•Directed Call Pickup
•DTMF Dialing
•Executive Override
•Flexible Station Controlled Conference
•Individual Speed Calling
•Last Number Redial
•Malicious Call Trace From Station
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Station Features
Continued Some More
KnowledgeLink, Inc.
(630) 820-8205
•Music on Hold
•Saved Number Redial
•Station Call Waiting
•Station Forced Busy
•Station To Station Calling
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Cabling and Connectors
KnowledgeLink, Inc.
(630) 820-8205
•Premises Distribution System
•Connectors and Jacks
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KnowledgeLink, Inc.
(630) 820-8205
Building Wiring
I
D
F
I
D
F
R
I
S
E
R
Commercial Building Wire Systems
also called
Premises Distribution Systems
PBX
I
D
F
Horizontal (Gray)
I
D
F
I
D
F
Note: Station set is Customer Premises Equipment
(CPE), and is NOT part of Premises Distribution System
Street Level
Cable from Central Office
DEMARC & MDF
Protectors & Isolation Coils
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Horizontal Wiring
KnowledgeLink, Inc.
(630) 820-8205
Two Outlets per Work Area
One outlet: Four pair unshielded twisted pair (UTP)
(Meets IEEE 802.3 Standard for 10 Base T)
One outlet: Four pair UTP, or
Two pair shielded twisted pair (STP), or
Coax
Last two meet IEEE 802.5 and 802.3 for 10Base2
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Some Popular Jacks
RJ-45
KnowledgeLink, Inc.
(630) 820-8205
RJ-11
RJ-21
Jack Bauer
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KnowledgeLink, Inc.
(630) 820-8205
Their Real Names
8P8C
6P2C
RJ-21
Kiefer Sutherland
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KnowledgeLink, Inc.
(630) 820-8205
Inconsistent Pin Assignment
An 8P8C jack can be wired as:
Pair 4
Pair 3
Pair 2
Pair 2
Pair 1
1
2
3
4
5
Pair 3
6
USOC RJ
7
8
1
2
Pair 3
Pair 1
3
4
5
6
Pair 4
Pair 2
7
1
TIA/EIA T568A
8
2
Pair 1
3
4
5
Pair 4
6
7
8
TIA/EIA T568B
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KnowledgeLink, Inc.
(630) 820-8205
Common Usage RJ-45
Pair 3
Pair 2
Pair 3
1
2
Pair 1
3
4
5
Pair 4
6
7
8
TIA/EIA T568A
Pair 2
1
2
Pair 1
3
4
5
Pair 4
6
7
8
TIA/EIA T568B
Pin
Ethernet
EIA/TIA 568A
EIA/TIA 568B
1
Transmit+
White with green stripe
White with orange stripe
2
Transmit-
Green with white stripe or
solid green
Orange with white stripe or
solid orange
3
Receive+
White with orange stripe
White with green stripe
4
Not used
Blue with white stripe or
solid blue
Blue with white stripe or
solid blue
5
Not used
White with blue stripe
White with blue stripe
6
Receive-
Orange with white stripe or
solid orange
Green with white stripe or
solid green
7
Not used
White with brown stripe or
solid brown
White with brown stripe or
solid brown
8
Not used
Brown with white stripe or
solid brown
Brown with white stripe or
solid brown
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KnowledgeLink, Inc.
(630) 820-8205
Common Usage RJ-11
“real”
RJ
RJ25
RJ14
RJ11
Pin
Pair
T/R
+/-
New
color
Old
color
3
T
+
White/
Green
Orange
2
T
+
White/
orange
Black
1
X
2
X
X
3
X
X
X
1
R
-
Blue
Red
4
X
X
x
1
T
+
White/
blue
Green
5
X
x
2
R
-
Orange
Yellow
6
x
3
R
-
Green
Blue
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RJ-21 Connector
KnowledgeLink, Inc.
(630) 820-8205
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RJ-21 Pin Layout
KnowledgeLink, Inc.
(630) 820-8205
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KnowledgeLink, Inc.
(630) 820-8205
Telephony Punch Block Kit
1
2
3



(1) Bridging clips (Qty 24)
(2) Pre-wired Network 66block with cover
(3) RJ21X cable
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66 Connector Block
KnowledgeLink, Inc.
(630) 820-8205
With RJ-21 Connector
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Connection to 66 Block
KnowledgeLink, Inc.
(630) 820-8205
Velcro Strap
Connection Retention
67
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Telephony Subscriber
Connections
Bridging Clips – Install to
Bridge Network to Subscriber
KnowledgeLink, Inc.
(630) 820-8205
Line 1 - Tip
Line 1 - Ring
Line 2 - Tip
Line 2 - Ring
Punch Down
Subscriber Side
T&R Connections
Network Side
Subscriber Side
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110 Connector Block
KnowledgeLink, Inc.
(630) 820-8205
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Questions and More Info
KnowledgeLink, Inc.
(630) 820-8205
For further information
on Business Communications Systems
and Commercial Services, please contact:
Justin J. Junkus
President, KnowledgeLink, Inc.
jjunkus@knowledgelinkinc.com
630-820-8205
www.knowledgelinkinc.com
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