HiPath Open Office EE V1 - Katedra za telekomunikacije

OpenScape solutions – Buliding the
right Voice/UC solution
Nikola Knežević, B.Sc. E.E.
CEO
SOCP Consultant, SOCA Service
CCNP, CCNA-V
December 09
Page 1
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Office MX and LX
December 09
Page 2
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Openscape Office UC Portal
Complete control – even from Microsoft Outlook™!
myPortal
Access to your mobile phone,
email, IM, contacts, desk phone,
visible voicemail, and fax
December 09
Page 3
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
What Works on OSOMX?
Key OpenScape Office Capabilities
For more detail on each of the items below, please see the OpenScape Office Presentation
 Integrated Presence
 Mobility: Office Roamer, Road Warrior, Remote Worker, CallMe!
 Conference Management
 myPortal Outlook Plug-in
 Dial from any Application
 Directories
 Favorites List / Internal IM
 Visible Voicemail
 Fax Box
 Call Journal
 One Number Service
 Personal Notifications
 Personal AutoAttendant
 Screen Pop and Live Call Recording
 myAttendant
NOTE: Some features require an additional license
December 09
Page 4
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Platform Overview
HiPath OpenOffice MX
 Modular and Scalable System Unit
Rack mounted housing supporting the new µTCA industrial standard, AMD Sempron CPU, 1GB
memory, 80 GB hard disk
 Pure IP System
Native IP internal board-to-board via powerful Gigabit data bus backplane
 Gateway Modules for All TDM Configurations
 Individual Scalability
3 deployable slots for gateway modules per system box
 Gigabit LAN
Powerful Internet access and uplink to customers’ IP infrastructure
December 09
Page 5
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Hardware Architecture: Gateway Modules
HiPath OpenOffice MX
1
2
3
GME
GMS
GMT
1 primary rate ISDN trunk
port (E1) providing up to
30 voice connections to
public networks
(Not for USA)
4 basic rate ISDN ports
for connecting
to public network or to
ISDN subscribers
(e.g. ISDN modem or G4
fax)
1 primary rate trunk port
(T1) providing up
to 24 voice connections to
public networks
(USA only)
December 09
Page 6
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Hardware Architecture: Gateway Modules
HiPath OpenOffice MX
4
5
6
GMAL
GMSA
GMAA
8 analog subscriber ports for
connecting analog devices
(e.g. fax, door phone entry,
phones, etc.)
4 basic rate ISDN ports
for connecting to
public network or to ISDN
subscribers
(e.g. ISDN modem or G4
fax)
4 analog trunk ports for
connecting to public
network. 2 analog
subscriber ports for
connecting analog
devices (e.g. fax, door
phone entry, phones, etc.)
4 analog subscriber ports
for connecting
analog devices (e.g. fax,
door phone entry,
phones, etc.)
December 09
Page 7
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Interfaces, Devices, and Functions
HiPath OpenOffice MX
4 BRI –
Interfaces
1 PRI Interface
Optional
4 analog
Interfaces
4-Gigabit
LAN - Ports
Gigabit
DMZ - Port
Gigabit
WAN - Port
USB
Master/Slave
Optional
Optional
Optional
Analog
Fax
Alternative
ISDN;
external
S0 ;internal
OpenStage *
LAN Switch
Web Mgmt.
Analog
Door unit
Handset
WLAN
AP Client
Secure
LAN /
Intranet
Firewall
Hard disk
as back-up
option
Internet /SIP
telephony
*HiPath OpenOffice ME supports optiPoint
December 09
Page 8
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Scale Up To 150 Users
Voice network up to 4 sites
1 unit system =
50 users
2 unit system =
100 users
3 unit system =
150 users
 Each 19” unit contains a main board that can support up to 50 Users
 6 hot pluggable peripheral boards options
 Single system image managed by ONE web-based Interface
 Connect multiple boxes with a patch cable (Max. 100m)
 Voice network up to 4 sites. Separate management AND application of each system only.
December 09
Page 9
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Office V3 LX
Software-based UC solution
 Server-based unified communications solution
 Supports max. 500 stations
 Supports max. 1000 stations through networking
 OpenScape Office MX or HiPath 3000 can be used as a gateway to the Central Office
 Internet connections:
 1 Internet service provider (ISP)
 4 Internet telephony service providers (ITSP)
NOTE: Some features require an additional license
December 09
Page 10
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Office V3 LX
Prerequisites
SW running on Linux OS & standard server HW
 Linux Server, certified by the manufacturer for SUSE Linux Enterprise Server 11 (SLES 11)
 2 GB RAM
 Hard disk 200 GB
 Dual Core processor 2,0 GHz per core
 Keyboard and mouse
 DVD drive
 Monitor with resolution 1024x768 pixels
 LAN Interface 1 Gbit
OpenScape Office LX can run in a virtualized environment
 VMware vSphere ESX/ESXi 4 virtualization software has been released
December 09
Page 11
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Office
Survivability options
OpenScape Office Survivability – It is your choice
High Availability Server HW
MX failover - survivability
VMware – High availability
 Dedicated Standard Industry Server
 Redundant power supply
 Linux SW based redundant hard disks
(RAID) two physical HD’s
recommended
 ECC RAM to detect and correct RAM
errors
 OpenScape Office LX to MX failover
scenario, when OpenScape Office
MX is used as gateway
 In case of LX emergency, OS IP
devices will automatically re-register
via second standby registration
setting towards existing MX system
 Voice functionality can be used
during the emergency mode
 Monitors and detects virtual
machines for “guest OS” failures and
automatically starts virtual machines
 Detects server failures automatically,
using a “heartbeat” on servers
 Restarts virtual machines almost
instantly without human intervention
on a different physical server
 In case of fail over LX will restart
immediately with existing
configuration; no further licenses
needed
 OpenScape Office free base package
extensions can be used to ensure
availability of key people
December 09
Page 12
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Business systems
for Small and Medium
Business
December 09
Page 13
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Our own Experience
Business Challenges
Trends: IP and UC
Improve Customer
Services
Keep competitive advantage
Investment Protection
Full Cost Control
IP or „classic“ – what is the right
Infrastructure for your Business
The Answer to your challenges in one solution?
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
Key Factors for Success
Many Tasks
Always on the Move
Improve Customer Services
Fitting Voice and UC for all
users
Mobility with perfect
collaboration
High expectations in customer
services.
How can modern
communication support my
business?
How to improve
contractibility and team
collaboration?
How can I serve customers
better so that they can reach
me even faster?
System
Capacity
Lower Operational Costs
Scalable and Flexible
Investment protection by
migration
Latest technology which
integrates into my
infrastructure
How can I met my growing
demands also tomorrow?
How can I protect my
investment and gain the latest
technology?
Vendor Support
Feel secure with the choice of
partner
How can I get support from
the vendor just in case I
need it?
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
UC optimizes the Communication
UCC = Unified Communication & Collaboration
UCC combines multiple communication technologies –
Presence, Conferences, Voicemail, e-Mail, Instant Messaging, Fax,
Video, Web Collaboration, Contact Center, etc. –
in one common portal!
A “must have” for all who require fast, efficient and cost-effective
communication !
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
UC helps Customers to improve Employees Satisfaction
and increase the Profit
What’s important?
To find people quickly
A shipment is heading to the warehouse –
Who will receive it?
A deal will close if the owner can talk to
the prospect – Can I reach the owner in
time?
Presence Saves Time
32
Mins
Average time saved
because UC helps you
to find the person you
need on the first
attempt
What’s important? Never
What’s important? Not
What’s
important?
Never
missing a message from
wasting time
missing
a
message
from
a customer or coworker
transferring data
a customer or coworker
W
Law firms can track voice
A multi-tasking sales person won’t miss a
communications automatically.
voice or fax message because they will
ha
automatically appear via e-mail
a customer calls, their CRM data will
t’s If automatically
open on your desktop
.
im
p
or
ta
A Single Inbox
nt Integration Can Help
?
N
1- Time Savings
ev
Average time saved by
2- Better Accuracy
43
3
managing emails, er
3- Real-Time Data
voicemails and faxes
Benefits
mi
Access
Mins
from one inbox
ss
in
g
a
Copyright © Siemens Enterprise Communications
2007. All rights reserved.
m
OpenScape Business
The perfect solution for Small and Medium Enterprises
A real „All-In-One“ voice and UC solution for professional
business communication



UC, Mobility and much more fully integrated
Phones and applications suitable for each workplace
Can be used independent of the existing infrastructure – be it
“classic” or modern VoIP cabling


Scalable and flexible, adapting to the requirements of your
business
OpenScape Business - investing in maximum flexibility for
single or multisite environments
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
OpenScape Business – the
Solution
December 09
Page 19
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Business
The perfect solution for Small Medium Enterprises
OpenScape Business Voice & Unified Communication
User Clients & Groupware
myPortal Smart, myPortal for Desktop,
myPortal for Outlook, myPortal for Mobile/ Tablet
Voice & Video Clients
all OpenStage HFA, T & SIP devices,
Video with OpenScape Personal Edition SIP
Multichannel Contact Center
Attendant Console & Applications
available now for all deployment models
myAttendant & OSBiz Att enhancements
OpenStage GateView, Application Launcher
OpenScape Business - investing in maximum flexibility
and a true all-in-one solution for telephony and UC
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
OpenScape Business
Suitable for any Infrastructure, HW & SW, „classic“ or IP
OpenScape Business X3 / X5 / X8
OpenScape Business S
Voice & UC-Solution for up to 500 User
Virtualized PABX for up to 500 User
All-In-One Voice & UC with onboard full IP, for up to 500 IP User,
IP & Digital & Analog, DECT, ITSP, SIP Trunking, ISDN / S2
X3
X5
All-in-one Voice & UC , Server based UC
Software Solution for up to 500 User,
Virtualiziation with VMware, SIP Trunking)
X8
UC Booster Options
UC Booster Card
For up to 150 UC Suite User
Plug-In Board for X3R/X5R/X8
UC Booster Server
For up to 500 UC Suite User
Server for X3/X5/X8
Voice Channel Booster
additional DSP channel
for X3/X5/X8
Server-based or fully virtualized
One common solution architecture across all deployments;
extensive networking opportunities between the models
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
User Clients and Groupware
December 09
Page 22
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Business
UC Clients suitable for any workplace
Desktop Clients
Mobility Client
 myPortal Smart
 myPortal for Mobile
 myPortal for Tablet
The powerful entry into the world
of UC
For mobile users –
offering UC everywhere
on almost every device.
For office based users with the
most common OS (Windows &
MAC)
Desktop & Groupware Integration
On the Phone
 myPortal for Outlook & Desktop
 myPortal for OpenStage
Full feature diversity on the
Desktop or integrated into
Outlook
Allowing office based workers
fast change of their presence
status and fast & comfortable
access to their voice mail box
 myPortal for Outlook:
The perfect solution
for users of Microsoft
Outlook
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
OpenScape Business
The powerful entry into the UC world
Provides a simple process to move from Voice to UC with
integrated “on board UC Smart” available for
X3, X5 and X8
myPortal Smart

Presence incl. status based announcements
 Favorites incl. Call Status
 Visual VoiceMail Control
 VoiceMail to eMail Service
 Ad Hoc Conferencing
 Directory Access
 Chat
 Reminder
 For Apple MAC OS & Windows
Optimize your business communication with UC
Fully integrated on the new UC-Mainboard for up to 50 Users
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
UC Smart – integrated Product Enhancements
Access your desktop and voice control from anywhere
Voicemail – Fully integrated into UC Smart
 up to 300 Voicemail boxes
 6 Channels, 32h recording
 TUI or UC Smart controlled
 Voice Quality G.711 Wave
 Enhanced password security
 Announcement port start/stop or Loop
 Group Mailbox (MWI to all members)
Auto Attendant - No need for additional hardware
 up to 100 Auto Attendant Mailboxes
 Multi Level Attendant , AA to AA, Mailbox or numbers
 4 Auto Attendant Greetings for: night/day, manual selection, etc.
Improve your reachability for customers and never miss a call because
of the integrated visual voicemail and the Auto Attendant
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
OpenScape Business UC Suite
myPortal for Desktop and myPortal for Outlook
Web-Collaboration
Call Recording
Integrated Presence
Visual Voicemail
Fax Mailbox
Outlook
Integration
Call Journal
Directory Access
Favorites
Drag & Drop
Conference
Instant
Messaging
One Number Service
Call Pop-Ups
Personal
Notification
Social
Media
Personal
Auto-Attendant
Dial per
Mouse Click
Mobility
Speed up your communication with a comprehensive UC feature set
integrated into the familiar Microsoft Outlook interface
UC Suite available with UC Booster Card, Booster Server or Business S
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
myPortal for Mobile and Tablet
Unlimited Mobility and Collaboration
 The OpenScape Business user interface for
mobile employees using smartphones or tablets
with a graphical user interface such as: iPhone,
Blackberry, Nokia, Android and Windows Mobile
 Open browser based approach for all other
mobile phones or tablets - No dedicated
applications need to be loaded on the mobile
device
 Enhanced UC feature set for managing calls
directly from the mobile phone (incl.
conferencing, consultation and call transfer)
 No need of a parallel fixed phone anymore with
the new mobility user license
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
OpenScape Business UCC
Integration of OpenScape Web Collaboration Services
OpenScape Web Collaboration launched via OpenScape Business User Interface
 Full-featured OpenScape Web Collaboration solution specifically
packed and embedded for SMBs
 Launched via OpenScape Business Drag & Drop Conferencing
Service or from call pop-up window
 Simple, intuitive interface with one-click access to all features
 Integrated text, data, web, and multi-party H.264 desktop video
conferencing
 Mobile client that runs on any smartphone device including iPhone,
iPad, iPod Touch and Android clients
 Highly secure 256-bit AES encryption
 On-premise deployment model, that can be installed quickly, costeffectively, and with minimum IT resources
 OpenScape Web Collaboration requires a Windows Server
 Available with UC Suite (UC Booster Card/Server
or Business S)
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
OpenScape Business attendant and BLF
The Attendant Console allowing a perfect view on all users
OpenScape Business Attendant
 Display and change presence status on Attendant BLF
 Show BLF with Feature keys ( Hold, Day/Night )
 New Phonebook : System Speed dial
 "All in one window" for small systems
 Support of OpenStage 30T
 Network wide “Call Status” & Presence View for up to 4 Nodes
(with BLF Server), more on a PSF base
 Different Skin variants available
OpenScape Business BLF
(Busy Lamp Field)
 Network-wide Call Status & Presence view for up to 4 Nodes
 Display Presence status for other users & Change own
Presence
 Up to 50 Business BLF Users per node
 Caller Journal in/out
 Dial via Web Service Interface
(CTI Control)
 Business BLF is a “Stand-Alone”
Application, BLF Server for
network-wide use
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
OpenScape Business
Attendant Console myAttendant
The Attendant Console myAttendant for UC Suite

myAttendant
for operators to handle calls fast and
efficient and for the managing of teams
Stay in control of your business and see at a glance who is available, and who is not
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
OpenScape Business
On-Premise Mobility Solutions DECT & DECT I
DECT „Classic“
for traditional and network infrastructure
 Convenient, easy to use menu-driven interface of the DECT handset
 Up to 7 DECT base stations for X3 and X5 rack variants
BS3
BS4
BS
DECT IP
DECT IP
for IP networks
 Phonebook via LDAP
 Call waiting and call forwarding
 Caller Name on display and differentiation of calls (internal/external)
 Message Waiting Indication
On premise mobility solutions for voice connectivity on the entire
campus for traditional and IP based communication infrastructures
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
Multimedia Contact Center
December 09
Page 32
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Business with UC Suite
Integrated Contact Center – Improving Customer Services
OpenScape Business Contact Center
 Integrated Multimedia Contact Center
Deliver the complete range of customer
engagement options (voice, email, fax, chat)
 Intelligent routing capabilities
Maximizing “first contact resolution” with integrated
skill-based, CLIP or VIP routing to always ensure
reaching the right agent
 Business Process Integration
Connectivity to external customer databases and
launch of 3rd party CRM applications
 Easy Management & reporting
Integrated Administration tools to allow easy
contact center setup incl. call flows,
announcements and customized reporting
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
OpenScape Business
Improves Customer Services, one call resolution
Customized Agent
desktop
Reports
Contact Center voice
calls, Fax & eMail
Agent
Functions
Team
Information
Presence of the
Experts
Call
Pop-Ups
Hands free
call control
Individual recording
of agent calls
Answer customer calls in a professional manner with the
integrated Multimedia Contact Center
UC Suite available with UC Booster Card, Booster Server or Business S
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
CRM Integration and
Applications
December 09
Page 35
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Business
The Open Approach – Easy Integration into IT
Software based UCC solutions – Integration and Interfaces
Social Collaboration
Integration
 Integration into business environments and customer databases
with Open Directory Services and Application Launcher to
increase productivity
Flexible Deployments
 Desktop and OS/Application level virtualization reducing
physical HW while enhancing availability and reliability
 Extending communications reach with standard Interface
XMPP leveraging social media networks (e.g. Google Talk)
Connectivity
 Open SIP Interface to leverage lowest cost IP communications
via SIP trunking, including service such as Skype Connect
The Open Approach” – Enabling IT flexibility”
UCC solutions based on industry standard interfaces allowing customers to seamlessly integrate
into the IT Eco Systems of choice
SIP
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
OpenScape Business Application Launcher
The flexible way to integrate your CRM Business Applications
OpenScape Business Application launcher is a client
application that allows the launch of 3rd party business
applications based on Caller Identification (CLI)
 Enhanced productivity and customer services by handing over
caller information (incoming and outgoing calls) from OpenScape
Business into existing customers CRM apps.
 Up to five criteria's (e.g. Customer ID) can be handed over towards
specific customers applications
 Launch of customer applications based on:
 Batch File Execution (e.g. vTiger CRM)
 URL Execution (e.g. Online Phone Books or Localization via Google
Maps)
 Flexible pop-up windows with customizable action buttons allowing
execution of specific applications on demand
 OpenScape Business Application Launcher can be licensed
individually per user client
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
Devices for Voice
and Video
December 09
Page 38
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Business
Full range of UC enabled Devices and Voice Clients
OS 5
OS10
OS15
OS20
OS30
OS40
OS60
IP35/55 (SIP)
OpenStage HFA, SIP and T - secure and reliable advanced phones
Migration of existing optiPoint Phones possible
Mobile UC
CMI, IP DECT and WLAN
Soft Clients
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
OpenStage Gate View
Integrated monitoring solution
OpenStage Gate View a convenient monitoring solution for SMEs
OpenStage Gate View is a user friendly
Security solution for real-time video surveillance, with the
Monitoring and safety control are everywhere can
Control and monitoring with real-time video and numerous equipment
options
PC desktops (Web client)
OpenStage 60
iPhone / iPad - with OpenStage Gate View App
A whole range of certified IP webcams is available?
Support a flexible video recording for security and monitoring neuralgic
points (eg entrance, park, gates and doors, etc.)
Video surveillance in entrance areas and inlet grant on OpenStage phones
in conjunction with video door phones
Together with UC Suite available (UC booster card or BusinessS)
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
Networking and Virtualization
December 09
Page 41
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Business Networking
Powerful Telephony and UC Networking capabilities for multisite
environments
Powerful OpenScape Business Voice and
UC Networking capabilities
Voice and UC Networking is important for SMBs
Benefits
 Many Businesses have multiple locations (branches, sales offices,
etc.) or offices on a single campus
 Always know the availability of your colleagues in
other locations
 Site expansion is also typical as small and medium sized businesses
grow
 Stay within reach of your colleagues and
customers from any device and location
 The need to communicate and collaborate as one entity is especially
critical for smaller companies trying to compete with large enterprises
 Managing a single UC domain vs. multiple
redundant standalone deployments
OpenScape Business Voice and UC Networking
Growing demand on SMB customers with multi-site environments
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
Copyright © Unify GmbH & Co. KG 2013. All rights reserved.
OpenScape Business UC Networking
UC Suite Features in the Network
 Voice supported presence management (presence visibility)
 Network-wide call status (ringing, on call, active mobile device)
 Call Pick Up via myPortal
 Instant Messaging including multi user chats
 Drag & Drop Conferencing in the network
 Network-wide Web Collaboration (with Desktop Sharing & Video)
 Voicemail forwarding in the network
 Business Attendant and myAttendant change presence status for all
users
 System-wide internal directory and favorites
 External directories via Open Directory Services
 Integration into MS Exchange calendar and public folders
 XMPP based presence & chat support to external partners
 Providing network-wide busy lamp indication on DSS Phone Keys
UC Suite with X3/X5/X8
UC Booster-Karte and/ or -Server
OpenScape
Business S
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
Virtualization
Enabling IT so that it is always on
OpenScape Business S and UC Booster Server
Software based UC Solutions for SMB’s allowing Virtualization
Benefits and motivation of virtualized environments:
 Reduction of physical Server-Parks -> HW costs, Space
 Re-organization due to server rank-growth (server farms got out hand)
 Need of Centralized Management due to high number of applications
 Enhanced reliability
 Ease of Data Backup and Restore
 Scalability
 Monitoring
 Re-use of old OS systems in a virtual environment
OpenScape Business
 Green IT aspects (One Server needs less power)
supports virtualization
 Reduced Service Hours
with
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
OpenScape Business
Survivability options
OpenScape Business Survivability – It is your choice
High Availability Server HW
 Dedicated Standard Industry Server
 Redundant power supply
 Linux SW based redundant hard
disks (RAID)
two physical HD’s recommended
 ECC RAM to detect and correct RAM
errors
X3/X5/X8 failover survivability
 OpenScape Business S to X3/X5/X8
failover scenario, when OpenScape
Business X3/X5/X8 is used as
gateway
 In case of Business S emergency,
OS IP devices will automatically reregister via second standby
registration setting towards existing
X3/X5/X8 system
 Voice functionality can be used
during the emergency mode
VMware – High availability
 Monitors and detects virtual machines
for “guest OS” failures and automatically
starts virtual machines
 Detects server failures automatically,
using a “heartbeat” on servers
 Restarts virtual machines almost
instantly without human intervention
on a different physical server
 In case of fail over Business S will
restart immediately with existing
configuration; no further licenses needed
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
OpenScape Business
into the future
December 09
Page 46
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Business supports the key requirements of your
Business
Easy to installation & maintain: System that easily allows the implementation of UC,
migration to IP and upgrades with little risk or complex installations
Scalable & Flexible: A simple Voice and UC solution that grows with your business
Mobility/Distributed Workforce: Experience independent mobility and collaborate
anywhere
Management of Operational Costs: Investment protection by migration
Productivity and Customer Service: Boost employee productivity and get more done,
while serving customers and employees even better to increase retention and loyalty
Support: Vendor-backed service support inclusive in product for added peace of mind
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
OpenScape Business
With UC for Small Medium Enterprises into the future
OpenScape Business fits the needs of SMB customers with consistent user experience in collaboration, social
media, contact centers and mobility with flexible deployment offerings
Seamless Mobility
Social Collaboration
Flexible
Installation
Contact
Center
OpenScape
Business
Anwender
User
Experience
Geschäftsleitung
Scalable,
reliable and
secure
Channel Partner
SEN is the most trusted and credible supplier of communications worldwide,
with specifically tuned and packaged solutions for SMBs
The right and perfect choice for Small Medium Customers
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
OpenScape Business UC
Values
December 09
Page 49
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
myPortal Smart
Powerful entry solution to step into the UC World
Save space on your
desktop, little App Icon
Have your favorites
available at your fingertips.
Click and dial out of your
favorites
More efficient
communication,
get in contact with
your business
partner quicker
Transfer calls and easy
setup conference calls
Quick and live search
options
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
myPortal Smart
Powerful entry solution to step into the UC World
Create a call reminder
and a notice per call,
Call Journal with
missed, outgoing and
incoming calls,
callback just via
mouse click
Quick and visual access to your call journal with call reminder
functionality. Never miss an important business call again
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
myPortal Smart
Powerful entry solution to step into the UC World
Get in quick contact
with colleagues with
UC Smart chat option
Listen to your
voicemail messages,,
and listen to the most
important voicemal
first with visual
voicemail
Get in quick contact with your colleagues and business
partners by using chat and visual voicemail
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
myPortal for Outlook
Better sales prospects, higher productivity
New „ribbon“ based Microsoft Outlook 2010 & 2013 Plugin (32&64Bit)
Install a simple
plug-in to
integrate
myPortal with
Outlook
Presence status
automatically
changes based
on keywords in
your calendar
A familiar, single
view of all emails,
faxes, etc. in one
portal
Outlook Calendar Integration
Minimize the missing of
opportunities because they
“slipped through the cracks”
Little training required
Improved staff satisfaction
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
Integrated Presence
Increase productivity and satisfaction
Set presence status via
your Outlook calendar
Voicemail changes
automatically to reflect
presence status, so
external and internal users
are presence-aware!
Provide individual written
presence information
See who is already on
another call
Increase productivity
Decrease phone tag
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
Drag & Conferencing and Web Collaboration
Decrease operational cost, increase productivity,
save travel expenses
Instantly start a voice
conference & Web
Collaboration incl.
Desktop Sharing and
Video directly from MS
Outlook!
Visually manage call
setup and save
frequently used
conferences
Drag & Drop internal
and external contacts
via the Favorites List
Eliminate 3rd party conferencing
service
Reduce unnecessary travel
expenses
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
One-Number-Service
Increase productivity, decrease training costs
Control how calls are
routed depending on
your presence status
Set up specific rules
for VIPs that override
standard policy
Give out one number,
not 3, 4 or more
Never miss
the key call
again!
Increase
availability for
your terms
Keep your
customers
happy
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
Directory Access
Increase productivity and employee satisfaction
Find contacts
quickly and easily
with combined
directory
searching
Central directory
covering contacts
in all office
locations
including their
current
availability
Imports:
Personal Directory: Outlook
contacts
Company Directory: Corporate
contacts via LDAP connect or
import
External DB´s, like SQL and
OpenDirectory Service
Internal Directory:
All OpenScape Business users that
are directly entered into the
OpenScape Business Network are
automatically available
No more fumbling between
multiple directories to collaborate
Save time and frustration
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
Personal Notifications
Increase productivity, decrease training costs
Always know when
you have received an
incoming voice or fax
message
Be informed and act
accordingly
Choose how and
when to
be notified
Improve your customer
responsiveness
Critical for sales reps, managers,
and key employees
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
Visual Voicemail
Increase productivity, improve workflow
Prioritize voice
messages. Know
which message to
respond to first
before even listening
to them.
Click and play to
retrieve voice
messages via phone
or computer speakers
Send an email with a
voicemail attached
as a .WAV file
Manageable access to current
information
Never miss an important call
ONE system to log into
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
Fax Box
Increase productivity, improve workflow
Receive, view, and
manage fax
messages
as they come in
Forward, save, and
file fax messages as
needed
Use a simple print
driver for outgoing
fax messages
Never miss a fax message (order,
instruction, contract)
Secure, current and manageable
information
One screen, one system
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
Instant Messaging
Increase productivity and employee satisfaction
Quickly communicate
with contacts from
your Favorites list
Communicate in real
time with multiple
team members
instead of waiting for
emails
Collaborate better to
speed up decision making based accurate
information
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
Call Pop-ups and Live Call Recording
Increase response time and satisfaction
Be immediately
informed when
important calls come
through
Record important live
phone calls when you
are already in a call
Start a webcollaboration session
when you are already
in a call
Faster response
time
Keep track of
customer issues
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
Personal AutoAttendant
Increase productivity, decrease training costs
When you are
unavailable, allow
your customers
to talk to a
colleague or
assistant instead
of going to
voicemail
Simply click a
button to record
your personal
menu
Professional,
automated
customer care
Intuitive interface
requires little
user training
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
Call Journal
Increase productivity, improve workflow
Your call journal
displays your call
history. Don’t go
crazy trying to
remember who
you have called
and who you
haven’t reached,
yet
Easily track which
customers,
vendors, and other
contacts with
whom you need to
get in touch
Eliminate need to
log into multiple
voicemail
systems
Improved
customer service
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
Favorites List
Increase productivity and employee satisfaction
See all your
Favorites
independent from
their office
location in one
view; IM or call
them with just a
click
Dial a favorite via
any number
(office, mobile,
etc.) directly with
one click
Drag and drop
your favorite
people from any
one of the
combined
directories
Increase
productivity by
grouping
contacts into
teams or
projects
See who is
available to
collaborate at a
glance
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
Click to Dial from any Application
Increase productivity and improve response time
Call a contact directly
from a number that is
displayed in any
application
For example, dial a
number from a
customer mailing list
in Word, a vendor
number in your
Internet browser, or
customer in your CRM
package (i.e.
SalesForce.com)
Save time. Just click and
dial!
Convenient for customer
follow-up
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
Call Me!
Increase Reachability and Responsiveness
Forward all
incoming calls to
your mobile or
home number in
10 seconds
Never miss a call,
and don’t worry
about customers
having to try
reaching you at
multiple numbers
Better customer service
Improved team
collaboration
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
Social Media Integration
Contact your business partners more efficient
OpenScape Business User
Business Partner
(IM Provider with
XMPP Support)
Internet
 Chat with your external contacts and
get their immediate feedback
Expand availability to
business partners
 See current presence status and
check if your contacts are available
for a conference call
Extend the
communication reach
Serve customers better
Add your business partners to your favorites list
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
myAttendant
Increase productivity, decrease training costs
See the entire
presence status of
everyone in the
company; manage and
control calls
Transfer calls to
staff who are
available and can
talk to customers
immediately
Powerful management tool for
the receptionist, office
administrator, or team leader
View / change
presence and
manage voicemail
for teams /
workgroups. *
Very little training required;
intuitive interface
**Dependant on user granted permissions.
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
myAgent (Contact Center Client)
Increase productivity, decrease training costs
Agent functions
Contact Center calls
Team
information
Arrange agent
desktop controls
Hands-free controls
Integrated Presence
Feature-rich contact center with
built-in presence overview of key
employees
Improve customer service and
first contact resolution
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
HiPath 4000
Medium and Large Enterprise Solutions
December 09
Page 71
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Siemens Enterprise Communications Profile
– Large, Diverse Customer Base
December 09
Page 72
Financial Services
Manufacturing
Public sector
Healthcare
Education
Others
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
HiPath 4000 Solutions
HiPath 4000
is:
HiPath 4000
provides:
The economic benefit of
HiPath 4000 is:
A mature yet innovative
communications platform
that delivers converged
IP communications
solutions.
Highly reliable and
scalable communications
solutions to meet the
needs of business today.
Feature-rich, reliable
communications with
product enhancements
continually adding value.
An extensive range of
features, combining the
advantages of traditional
and IP telephony.
An OpenPath to leverage
new technology with easy
and cost-effective
migration options.
Protection of investments
with product innovations
in hardware, software
and licensing.
“HiPath 4000 delivers a rich feature set and exceptional flexibility, scalability
and reliability. Customers can retain legacy investment, leverage new IP and
SIP technology, and migrate when ready!”
December 09
Page 73
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
HiPath 4000 Solutions
- Overview
HiPath 4000 Architecture, Features, Scalability
 Extensive Enterprise feature set for
traditional and IP telephony
 Scalable communications deployments
supporting from 300 to 12,000 users on a
system, 100,000 users in a full network
 Deployment options for IP distributed
branches, complex corporate networks
and stand-alone systems
 Separated Duplex option
 Redundancy options for disaster recovery
and operational continuity
 Standards-based interworking with multiple
competitor’s systems and in multiple
networks, worldwide
 Survivability capabilities with separation of
signaling and voice for IP access points
 Public and private network connections via
analog, TDM and IP trunks using QSIG,
native SIP, and CSTA
 Rich connectivity and features for SIP
trunking, Service Providers and SIP
applications
 Cost-effective, survivable branch solutions
with easy IT integration and full HiPath
Management suite
 Productivity enhancements for users with
integrated OpenScape UC Suite
 Built-in security and encryption
Over 25 million ports sold in 80 countries
December 09
Page 74
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
HiPath 4000 Overview
Solution for Medium to Very Large Enterprises
HiPath 4000
Host System
Remote IP Access Point
cPCI Common
Control Server
WAN (IP)
AP 3700 IP
AP 3700 IP
Applications
AP 3700 IP
 Distributed Real-Time IP Architecture
 LAN-Based or TDM Communications
 Hardened Operating System
– Hacker- and Virus-Resistant
 IP Access Points Reside at Host and
Remote Sites
 19" Rack-Mounted cPCI Form Factor or
30" Form Factor – for Legacy Customers
Industry-Leading Resiliency
December 09
Page 75
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
HiPath IP Distributed Architecture
True IP System with Payload Switching
Branch Office
IP Distributed Architecture
 Centralized Applications and Administration
 Branch / Regional Office or Campus Solution
 Single System Image with Full Survivability
 Replace Select Key Systems and Small PBXs
 IP Interworking with Smaller Systems
AP 3700 IP
Headquarters
Call Setup
Voice Payload Traffic
HiPath 4000
December 09
Page 76
WAN
Branch Office
AP 3700 IP
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Scalability
HiPath 4000 Overview
Networked
~100,000 Users
IP Access Points (APs)
216 Ports in 19"
or
384 Ports in 30"
HiPath 4000
Redundant
~12,000 IP / TDM Users
LAN / WAN
HiPath 4000
Non-Redundant
 Survivable Access Points Available in 19"
Rack-Mount or Floor-Mount Versions
 cPCI-Based Servers
 120 Connections per Each Integrated IP Gateway
 Complete Large System Telephony Features
 Supports IP, TDM Telephones and Soft Clients
 Support for Legacy Applications, Networking
and optiset E Telephones
December 09
Page 77
Critical Service Delivery
Over LAN / WAN
 Site Connectivity
 Diagnostics
 Service Level Performance
Monitoring
 Quality of Service (QoS)
 Survivability
 Management
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Degraded Performance (QoS)
Alternate Network Routing
Branch Office
 IP Network Failure at Host Location:
 Signaling Is Routed via Alternate Network
 Payload Continues Over IP Networks
 No End-User Disruption
PSTN
AP 3700 IP
Headquarters
Call Setup
Voice Payload Traffic
WAN
HiPath 4000
December 09
Page 78
Applications
Branch Office
AP 3700 IP
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Degraded Performance (QoS)
Alternate Network Routing
Branch Office
 IP Network Failure at Host and Remote Location:
 Signaling Is Routed via Alternate Network
 Payload Is Routed via Alternate Network
PSTN
AP 3700 IP
Headquarters
Call Setup
Voice Payload Traffic
WAN
HiPath 4000
December 09
Page 79
Applications
Branch Office
AP 3700 IP
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Failure (Component-Level)
IP Line Gateway Standby Support for IP Devices
Branch Office 1
 HG 3500 Gateways Supported on Host and All APs
 Switchover to Standby IP Line Gateway Card in Case of Failure at
Host
 Supported in Either as 1:1 or 1:Many Configurations
 IP Telephones Can Also Switch Over to IP Line Gateway
Card at Remote Site
AP 3700 IP
Headquarters
WAN
Branch Office 2
HiPath 4000
“Home”
December 09
Page 80
HiPath 4000
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Failure (Component-Level)
IP Trunking Gateway Load-Sharing
Branch Office 1
 HG 3500 Gateways Supported on All APs
 Switch Over to Alternate Trunking Gateway in Case of Failure
Supported in Either Host or Remote Site
 Takes Advantage of Least Cost Routing (LCR) / Alternate
Trunk Groups
 Seamless Transparency without Disruption to End-User
(Calls in Progress, Remain in Progress)
AP 3700 IP
Headquarters
WAN
Branch Office 2
HiPath 4000
“Home”
December 09
Page 81
HiPath 4000
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Disaster (System-Level)
Access Point Emergency – Survivable Processor
 AP 3700 IP:
 Local Survivability Processor (DSCXL) Optional on Each AP 3700 IP
Processor Is Capable of Driving Complete HiPath Network
 40 Distributed IP Access Points
Full-Featured n+2 Redundancy
Processor
Headquarters
Call Setup
Voice Payload Traffic
Branch Office
AP 3700 IP
WAN
Branch Office
AP 3700 IP
HiPath 4000
December 09
Page 82
AP 3700 IP
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Disaster (System and Network-Wide)
Access Point Emergency – Survivable Processor
AP 3700 IP:
Local Survivability Processor (DSCXL) Optional on Each AP 3700 IP
Branch
Processor Is Capable of Driving Complete HiPath Network
 40 Distributed IP Access Points
Full-Featured n+2 Redundancy
Processor
Office 1
 Each Access Point Can Be Survivable on Its Own
 Fallback to PSTN via Local Trunking
Headquarters
Call Setup
Voice Payload Traffic
AP 3700 IP
WAN
Processor
Office 2
PSTN
AP 3700 IP
HiPath 4000
December 09
Page 83
AP 3700 IP
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Securing VoIP
End-to-End Secure Communications
Secure Endpoints
End-to-End Secure Communications
 Packets Encrypted via Standards
 Payload Encryption via Secure Real-Time Protocol (SRTP)
 Advanced Encryption Standard (AES) Implementation
 H.235 for Signaling Authentication in H.323 Environments
 Both Devices Must Support Encryption for Security
 Deployment Service (DLS) Pushes Configuration
to All Supported IP Endpoints
OpenStage
optiPoint 410
economy plus
standard
advance
optiPoint 420
economy plus
standard
advance
optiClient 130
LAN
optiPoint WL2
professional
HiPath 4000
December 09
Page 84
DLS
HiPath CAP
Media Streaming
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Mobility
Serving Mobile Workers with Parallel Ringing
One Number Service (ONS) Master
 optiPoint/OpenStage Telephone
ONS Members
One Number Service (ONS) Members
 Cellular Telephone (e.g., GSM) + 2 Internal Devices Alternate
Network
Features
 Call Waiting, Call Forwarding, etc.
LAN
HiPath 4000
December 09
Page 85
ONS
Master
Supporting Mobility and
Decreasing Risk of Toll Fraud
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Mobility
Mobile IP for Multi-Location Office Employees
Branch Office 1
 Support for User Mobility




Allows Desk-Sharing
Login from Any IP Phone
Login Network-Wide
Identical Functions, Features and User Interface
AP 3700 IP
Headquarters
WAN
Branch Office 2
HiPath 4000
primary
telephone
December 09
Page 86
AP 3700 IP
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
HiPath 4000 V6
- Deployment Scenarios
Headquarters
Large Branch Office
Digital, SIP & HFA Phones
Router
HiPath 4000
OpenScape UC Suite Apps
(UC, UM, CC, Video) and
Business Applications
FMC /
VoWLAN
Optional HiPath 4000
Separated Duplex
(co-located or remote)
AP3700
HiPath
4000
VideoConferencing
DECT /
Cordless IP
Survivable IP Branch Office
Router
WAN
LAN
SoftGate
AP3700
Voice
PSTN /
SIP-SP
SoftGate
and AP-E
FMC /
VoWLAN
Survivable Medium Converged Branch
FMC /
Digital, SIP &
HFA Phones
Digital, SIP & HFA Phones
VoWLAN
DECT
Peer-to-Peer
Video- Conferencing
December 09
Page 87
AP3700 and AP-E
VideoConferencing
DECT /
Cordless IP
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
HiPath 4000 Solutions
– A Broad Range of Cost Effective Choices
Common System
Management…
Options for every need…
Video
endpoints
User
Management
Attendant
OpenScape UC
Console,
Suite
Applications Boss/Secretary
Applications
& CTI
OpenScape
Alarm
Response
Professional
Integration
Fault
Management
Mobility
DECT
Cordless
OpenScape
Mobility
Fixed Mobile
Convenience
UC Mobile
Client
QoS
Management
Unified
Comm.
Unified
Messaging /
Instant
Messaging
OpenScape
Video
Voice & Web
Conferencing
Presence
based
Collaboration
Accounting
Management
IP
Connectivity
IP Access
Points, IPDA
HiPath 4000
SoftGate
SIP Service
Provider
OpenScape
Exchange
HiPath 4000
Manager
Open
Interfaces
Page 88
OpenStage
Phones
Analog
Devices
Endpoints
December 09
OpenScape
Personal
Edition
(Soft Client)
(TDM, HFA)
Based On Open Standards And Published Interfaces –
Native SIP, SOAP/XML, SNMP and MIB Traps, QSIG, TAPI, JTAPI and
CSTA, CDR
HiPath 4000
Assistant
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
HiPath 4000 Solutions
- Close Integration with OpenScape UC Suite
HiPath 4000 - A powerful converged solution delivering
expanded capabilities through close integration with UC
Suite Applications, including OpenScape UC, Messaging
and Contact Center. Comprehensive interworking with
OpenScape Voice and smooth migration to software-based
Voice with new Flex Licensing and license portability.
Applications
OpenScape
Voice
OpenScape
Video
OpenScape
Messaging
OpenScape
UC Application
OpenScape
Contact Center
Administration
& Licensing
Availability
Management
OpenScape UC Server
Software
Foundation
SIP Session
Control
Aggregated
Presence
QoS Management
Session Detail
Reporting
and more …
OpenScape
Mobility
and more …
OpenScape
Any client, every IP, IT or telephony infrastructure
December 09
Page 89
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
HiPath 4000 V6
- Reliable and Open Software Architecture
HiPath 4000 V5
Embedded System (HW+SW)
HiPath 4000 V6
HiPath 4000 V6 Software
Call
Control
CSTA
Application
Control
Licensing (HLM)
OS
Serviceability
High
Availability
Control
HiPath 4000 V6 Flex License
Suse Linux Enterprise Edition 11 SP1 (64bit)
Hardware
Server
Administration
HiPath 4000 V6
Standard Server
HiPath 4000 cPCI Server
Industry Standard Server
AP3x00 Access Points
Shelf
December 09
Page 90
AP3x00 IP Access Points
AP3x00 IP Access Points
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
HiPath 4000 Solutions
- HiPath 4000 SoftGate
HiPath 4000 SoftGate
VoIP Phones
Soft Phones
Cordless IP
Survivable
SoftGate
FMC / VoWLAN
Peer-to-Peer
Video
Conferencing
Media Gateway
December 09
Page 91
 Full HiPath 4000 feature
access for IP endpoints
 SIP-Q Trunking for
networking with HiPath
4000 and OpenScape
Voice
 Native SIP for SIP
Trunking and SIP
Applications
 IPv6 Support for SIP
Trunking
 Video integration with
OpenScape Video and
OpenScape UC Personal
Edition
 Signaling and Payload
Encryption
 Software-based MoH
provisioning
 Branch survivability with
Signaling and Payload
Survivability
 Survivable SoftGate
(SoftGate and APEmergency survivability
software installed on
same standard server)
 Mobility with HiPath
Cordless IP (DECT over
IP solution) or WLAN
devices
 Unified Management suite
with HiPath 4000
Assistant / Manager
 Linux Software (SLES11
SP1)
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
HiPath 4000
- Choices in Unified Communications
Headquarters
Branch/ Remote Workers
SIP Service
Provider
HiPath 4000
FMC /
VoWLAN
Business Applications
(VM, UM, UC, Contact
Center,...)
Router
I and C
Infrastructure
LAN
Peer-to-Peer Video
Conferencing
Presence
powered
contact center
LAN
AP3700
UM, IM
Voice
Voice
Digital,
VoIP Phones
FMC /
VoWLAN
PSTN
UM, IM
HiPath
4000
SoftGate
December 09
Page 92
Peer-to-Peer Video
Conferencing
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape UC Suite
OpenScape Unified Communications
 OpenScape UC
Application
 OpenScape Fusion
accelerators
 OpenSOA – “From the
ground up” standardbased software framework
OpenScape Mobility
 HiPath Wireless – the AllWireless enterprise
LAN
Cellular
Seamless Handover
December 09
Page 94
 HiPath MobileConnect –
extending coverage between
LAN & public network (FMC)
 OpenScape Mobile UC
Client – delivering Mobile
UC everywhere
OpenScape Contact Center
 Inbound contact center
and voice portal
 Outbound campaign
management
 Contact center automation
and IVR
OpenScape Video
 Videoconferencing
solution integrated with
voice & UC applications
 Unifying video from
boardroom, meeting room
and desktop with voice on
one network
 Hi-Def videoconferencing
democratized
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Completing a robust and balanced portfolio
Devices
Enterasys
OpenScale
 SIP, IP and TDM
 Switches, routers and
wireless LAN
 Cloud Services
 Soft clients
 Wireless phones
 Mobile UC soft clients
 Advanced Security
Applications
(IPS, NAC & SIEM)
 Network management
software
December 09
Page 95
 Managed Services
 Professional Services
 Support Services
 Security Solutions
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Voice and UC –
State-of-the art Unified
Communications Solution
December 09
Page 96
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Voice
December 09
Page 97
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Voice – Solution Overview
Users – Up to 100,000 Users per OpenScape Voice
 Special Compact Version for 300–5,000 Users
 Virtually Unlimited Total User Community
Locations – Users Can Be Located Anywhere Your IP Network Can Reach
 HQ, Branch Offices, Remote Offices, Work-at-Home, Mobile Users
 Automatic Registration
 User Licensing Network-Wide, Not Tied to Individual Sites
Active-Active Mode (Not Worker-Standby)
 True Carrier-Class Reliability – Proven in Service
 No Loss of Calls or Billing Data on Failures
 Overload Performance Exceeds Carrier Expectations
Emergency-Standby Servers
 Optional Edge System – Provides Call Control for Remote Groups of Users
If the Network to the Main OpenScape Voice Is Ever Lost
 Automatic Recovery to Main Server
 Optional Emergency-Standby System – Located in a Different Site – Warm Standby
System to Take Over If the Main System or Total Network Access Ever Goes Down
December 09
Page 98
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Voice Solution Landscape
– Comprehensive Tested Solution
OpenScape Voice
Other OpenScape UC Suite Applications
OpenScape
Video
Management
Systems and
Servers
OpenScape OpenScape OpenScape
Mobility
UC Application Messaging
IP Network
Other
Applications
Media
Server
Mobile
Devices
Firewalls
SBCs
Page 99
HiPath 4000
HiPath 3000
Soft-Clients
and Attendants
OpenScape
Branch
Gateways
PSTN
December 09
OpenScape
Contact Center
Adapters
OpenStage
Devices
Analog
Devices
Fax
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Voice – Communications for the Global
Enterprise
Mobile
users
And Support Global Mobility and HotDesking
Mobile
users
Regional
Head
Office
Branch
DATA
CENTER
DATA
CENTER
PSTN/WAN
Interwork global
communications software
applications
Growth Area
PSTN/WAN
Head
Office
Mobile
users
Factory
Business Acquisition And rapidly integrate
communications with
acquisitions
December 09
Page 100
Business
Expansion - And
support
international
expansion from
your data centers
Business Growth - And
always keep
communications and
business strategies
aligned
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Voice Software Architecture
Subsystems
Source: OpenScape Voice v3.0, Reference Manual: Volume 2, System Overview and Description, May 2007
December 09
Page 101
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Voice Software Architecture
Leveraging Siemens Middleware
Resilient Telco Platform (RTP) Software
Developed by Fujitsu Siemens
Clustering Protects Against Both Hardware
& Software Failure
Field Proven 99.999% Availability
Rolling Software Upgrades / On-line
Backups
Active-Active operation
 Each Node acts as Hot-Standby for its
partner
 Call State Checkpointing
 Saving of stable calls through failures
Call & Billing Records remain active
 Primary and Secondary Systems run in
Active-Active mode
 Two systems provide 1+ System Capacity
and Performance
December 09
Page 102
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Voice Server Options
5,000 – 100,000 Users
 Large to Very Large Enterprise Solutions
IBM x3650T
FSC RX330S1
 Dual server based
system (duplex)
 Maximum
redundancy and
availability
 Duplex is mandatory above 5,000
users
 External Media Server only
 Administration / Management
(OpenScape Voice Assistant and
iNMC) run on separate dedicated
servers
100 – 5,000 Users
 Small to Medium Enterprise Solutions
IBM x3650T
FSC RX330S1
 Single server based
system (simplex)
 Optional duplex server
 Simplex is available from 100 to 5,000
users
 Duplex is available for customers with
high availability requirements
 Internal Media Server (SW only) or
External Media Server
 Integrated Management for system,
users, licenses, phones and Internal
Media Server
 Common System Base Software
 Common Features and Functionality
 Support same gateways, media servers, endpoints and applications are available
December 09
Page 103
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Voice – Gateway Options
RG 8700 - Survivable Media Gateway

RG 8716 - 16 T1 / E1 Ports, Up to 2,000 Users

RG 8708 - 8 T1 / E1 Ports, Up to 1,000 Users

RG 8702 - 2 T1 / E1 Ports, Up to 300 Users
OSB 50i – Survivable Media Gateway and Terminal Adaptor

One-Box solution for branches of up to 50 users

Range of 8 analog lines, 4 BRI, 1 PRI

4 analog users, or just analog users 24 or 48
OSB 500i – survivable media gateway

One-Box solution for branches of up to 500 users

Range of 4 or 8 PRI
Mediatrix / OSB 50/250/1000/6000
Other SIP-Compliant OEM Gateways
December 09
Page 104
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape UC Application
December 09
Page 105
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Conferencing, collaboration, and social media
are expanding the way we communicate
Telephony
Instant
Messaging
Social
Networking
Integrated
Mobile Voice
Presence
Management
Wikis, Blogs,
microBlogs
Mobile UC
Audio +
Conferencing
Voice
Messages
Social
Bookmarking
HD Video
Conferencing
Email
Personal
Video
Conferencing
Global
Directory
Web
Conferencing
CEBP
Cloud / Virtualized
Storage
Podcasts/
Video Podcasts
Video Mail
Communication
Collaboration
Wall
Copyright © 2009. All rights reserved.
December 09
Page 106
Siemens Enterprise Communications
Open Communications Solutions Overview
Copyright © Siemens Enterprise Communications
& Co. KG 2010.
All rights reserved.
SiemensGmbH
Enterprise
Communications
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape UC Application Highlights
Highly open and flexible UCC solution that
integrates with all your in-place
applications

Modular application with seamless upgrade paths
 UC Desktop: soft client with multi-party desktop video
conferencing and support for Polycom, Lifesize, and Tandberg
video ecosystems


Built-in one number service*, presence, conferencing, and
messaging
OpenScape Fusion SDK and Plug-Ins for business process, social
media and groupware integration


Supports VMware virtualization
Supports any IT and telephony environment
* Some functionality differences apply to HiPath 4000 voice platform
December 09
Page 107
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Communicating should be intuitive and efficient
Desktop Client
Personal edition Desktop Client
Mobile Clients
Microsoft and IBM Groupware
Plug-ins
Web Client
OpenStage Client
Multi-media and multi-modal
client access choices
Web Collaboration Client
 Easy to use GUI and voice interface
 Rich, intuitive user experience
Voice Portal Client
Video Clients
December 09
Page 108
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
One-click access to a comprehensive set of features
Route incoming
communications to
your preferred device
Place a call
Set your presence
status, location,
and free form note
Manage your contacts
View missed calls
Initiate a multi-party IM
chat
Schedule a multimedia conference
Initiate a spontaneous
conference
View presence of
contacts
Click to call, IM or
email your contact’s
preferred device
Tell-me-when feature
automatically tracks a
contact’s voice and
IM availability
Softphone
* Some functionality differences apply to HiPath 4000 voice platform
December 09
Page 109
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Enhance productivity and personal performance
Rich presence
 Eliminate the guesswork out of the “calling”
process
 Improve first contact resolution
 Gain control of when, how, and by whom you
are directly accessible
December 09
Page 110
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Accelerate Business Responsiveness
Be more accessible
 One number service and preferred devices
reduce unproductive communications attempts
 Set rules, routing and delegations to have more
control over your communications
 Choose most cost effective communications
option
* Some functionality differences apply to HiPath 4000 voice platform
December 09
Page 111
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Multi-media Conferencing Enhances Team Effectiveness
Business benefits
 Enhance collaboration and productivity
 Minimize expensive 3rd party conferencing services
 Reduce the need to travel
 Presence information enables spontaneous, easy to initiate
sessions
Voice
December 09
Page 112
Web
Video
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Reduce costs and improve collaboration with
built-in audio conferencing
Effective team collaboration
 Scheduled and ad-hoc audio conferences enable
easy and quick collaboration with a single click
 Out-calling participants at their preferred device
saves time and promotes on-time attendance
December 09
Page 113
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Enhance meetings with impromptu document
sharing and face-to-face video
OpenScape Web Collaboration
 Accelerate responsiveness by providing employees a convenient
way to instantly collaborate in real-time from anywhere
 Be accessible from anywhere for critical business meetings
 Have quick access to conferences even when you are running late
 Installs quickly, cost-effectively, and with minimum IT resources
 Integrated text, data, web, and multi-party H.264 desktop video
conferencing
 Highly secure 256-bit AES encryption
OpenScape Web
Collaboration
Desktop Client and
Mobile Client on iPad
and iPhone
December 09
Page 114
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
One-click access to a comprehensive set of features
Key Capabilities
 Intuitive user interface:
Draw using
Whiteboard
Multi-screen capability
Media morphing
Share your
desktop
Take
control or
pass
control
Undocking
 Collaborative data sharing and
document creation:
Desktop/application sharing
Undock tabs and
move on your
desktop
Invite
others
View
participants
View their
video
Share your
video
December 09
Page 115
Filter what
they see
White-boarding
File sharing
Co-browsing
URL push
Session recording
 Real-time Interactions:
Send text
messages
IM chat
Video chat (or insert favorite picture)
Share files
 Remote control for technical support
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
A Practical Option to Travel
Click to Launch Video from
OpenScape UC Application Client


Schedule Audio, Video and Web collaboration in Groupware
Calendar



See and hear your colleagues in real-time
Set your video endpoint as your preferred device
Presence status is automatically set to “in meeting”
Continuous Presence video view of all participants within video
frame with active speaker indication
OpenScape Desktop Videoconferencing
December 09
Page 116
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Video becomes an integral element of
communications from your UC desktop
Easily place a video
call by clicking the
entry, searching the
directory, or typing the
user extension
Setting a video endpoint as your preferred
device makes it very easy to be invited to
a video conference
Video device presence status is displayed the
same way as for voice (“available” or “busy”)
Answering incoming
video calls is as easy as
picking up the phone
December 09
Page 117
Active speaker is
indicated in blue
frame
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Schedule a voice and web conferencing session from
Microsoft Outlook in one easy step
1280 x 720 (920.000)

Microsoft Outlook calendar invitations
for voice conferences can easily include
web conferencing
 The solution includes click-toconference integration plug-ins to both
Microsoft and IBM groupware clients
December 09
Page 118
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Elevate an existing voice call or conference to a web
conferencing session
1280 x 720 (920.000)


December 09
Page 119
Launch a web conferencing
session from the OpenScape
UC Application client
Simply click on the globe icon to
add web conferencing to your
existing voice conference
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Presence-based real-time communications keeps
highly mobile people connected and productive
OpenScape UC Mobile Client
 Improve business continuity
 Be accessible for critical business requests
 Know the presence status of key contacts
 Have quick access to conferences
December 09
Page 120
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape UC Mobile Client
Provide mobile users with access to OpenScape UC capabilities
through the mobile device
 View and set presence status
 Set up or join individual or conference calls with a single touch
 Set rules to handle calls when you are on the road or unavailable
 Enable colleagues to reach you on a single number
 Reach your colleagues regardless of their device
 Handover a connected call to another device
 Local contact list search, sort and grouping
 Corporate directory search
 See call history and re-dial any numbers
December 09
Page 121
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape mobility
WLAN
GSM
Handover from wireless to
wired network
No connection loss
Land line
One Number
Service
December 09
Page 122
One terminal
One Mailbox
Anywhere
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape UC Mobile
Mobile Client on Android
Presence List
December 09
Page 123
Device List
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape UC Mobile
Mobile Client on Android
Conferences Details
December 09
Page 124
Journal
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Web Collaboration Mobile Client
Accelerate responsiveness by providing employees a convenient way to
instantly collaborate in real-time from anywhere
 Full-featured web conferencing solution can be installed quickly, cost-effectively, and with
minimum IT resources
 Extend real-time multimedia collaboration capabilities to mobile employees
 View shared desktops or applications
 View list of meeting participants
 Participate in IM chat and multi-party video chat
 Remote desktop control
 Be accessible from anywhere for critical business meetings
 Have quick access to conferences even when you
are running late
 Mobile client that runs on any smartphone device
including iPhone, iPad, and iPod Touch
December 09
Page 125
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Participate in meetings from your iPhone or iPad
What you can do …
 View shared desktops or applications
 View list of participants
 Participate in IM chat and multi-party
video chat
 Remote desktop control
December 09
Page 126
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Call Swipe
OpenScape Call Swipe
OpenScape Call Swipe in Action
 OpenScape Call Swipe is the first example of an
OpenScape Communications Gesture
 Ed is at his desk phone on a conference call
 Enables users to seamlessly transfer from their mobile
device to a nearby desktop device, and vice-versa
 Users can also decide to push calls to the cellular
network or the WLAN
 OpenScape Call Swipe only requires a basic finger
gesture to seamlessly move a call to the most
convenient device or network!
December 09
Page 127
 He needs to begin walking across the campus to his
next meeting, but the conference is not finished yet…
Using OpenScape Call Swipe, Ed quickly and
seamlessly transfers the desk call to his cell phone
Ed returns to the office and is on another call, so he
now transfers from his mobile to his desktop phone
1
2
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Mobile
Call scenarios in V1 and V1R1
@ Corporate WiFi
Network
OpenScape Voice
Payload
Signaling
OpenScape UC Application
Cellular
PSTN
IP
Network
SIP Phone
WiFi
SIP Phone
Corp. WiFi
Corp. WiFi Corp. WiFi
Gateway
@ HotSpots, Home Office
OpenScape Voice
OpenScape UC Application
DMZ
WiFi
Internet
NAT
SBC
IP
Network
SIP Phone
WiFi
Internet
Internet
SIP Phone
December 09
Page 128
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
SEN Mobility and Devices strategy
Bring your device to work, access all communications
Next-generation user experience
Consistent UI and features across devices and clients, seamless mobility across networks and devices
Integration
Video and soft clients
Integration
Desktop Phones
Mobile Clients
Consistent access to enterprise and personal communications
December 09
Page 129
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Fusion
Join OpenScape Fusion Developer Program
to quickly and efficiently develop
innovative, high-value communicationsenabled solutions
OpenScape
Fusion
Developer
Portal
Be a part of a
community
and have
direct access
to our
developer
resources
December 09
Page 130
OpenScape
Fusion SDK
Integrate into
any IT or
telephony
environment
your
customers
choose.
OpenScape
Fusion
Integration
Solutions
Help
customers
enhance their
existing
application
investments
Leverage OpenScape Fusion
Developer Portal to:
Have free access to our developer
sandbox for testing your solution
Our mature program saves you time and
helps get your product to market faster
Have direct contact with developer experts
Leverage our global base of customers
and partners
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Fusion
Tweet iz web klijenta
Twitter home timeline
Pošalji tweet kontaktu
Prikazan presence sa tweet-om
Konferencija kreirana u twitteru
December 09
Page 131
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
What you can do with the OpenScape Fusion SDK
Some examples …
Social Media Integrations
Contact Center with Embedded UC
Benefit: Connect with people faster and easier
Call me...
Benefit: Improve response times and proactive support
Powerful Phone Applications
Communications Embedded Processes
Benefit: Improve workflows
and collaboration
Benefit: Deliver better service and automate communications
December 09
Page 132
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Stay connected via OpenScape’s Speech-enabled Voice Portal
Speech Portal Welcome Announcement:
“Looking in your mailbox and calendar and
checking your status.”
“You have 5 new messages, your current status
is: be right back.”
"Main menu - what would you like to do?"
Productivity Gains
 Access OpenScape UC Application from any phone
 Process email and voice messages from a single unified voice
mailbox
“Listen to all
my messages”
“Send a
message to
Wilson Lee”
“Change my presence
status to “available”
 Improve responsiveness
“Change my
preferred device”
“I’d like to call
Ross Sedgewick”
“I would like to listen
to my appointments
for this afternoon.”
“Start a conference call
with Jan Hendrik
Krueger and Barbara
Ferguson”
“I want to create
an appointment
for tomorrow”
December 09
Page 133
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
What is new? Social network integration
December 09
Page 134
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Branch – Intelligent Branch Solutions
for Enterprise, Carrier and Cloud Applications
OpenScape Branch
Functionality:
 SIP Proxy
 Media Server
 Survivability Features
 SBC
 Firewalls
 Size options:
 50, 250, 1,000 and
6,000 users
 Clustered for larger
sizes
 Optional Branch
Redundancy using
VRRP
 External Gateway
 Integrated Features
in 50i
 Gateway (T1 / E1
options)
 Analog Adapter
December 09
Page 135
New in V1R3 and Branch 50i
• Backup data channel via PSTN/ISDN for added control redundancy
• Auto-Attendant option, E911 enhancements, support of ACD for
OpenScape Contact Center
• New Branch 50i with integrated gateway and analog adapters
• Mesh-connected Branch Solutions
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Voice
- Virtualization
Traditional IT Deployment
Requires Multiple Servers
Deployment with Virtualization
App. App.
OS
OS
App.
App.
App.
App.
OS
OS
OS
OS
Virtualization Layer
Server Hardware
6 servers
Each application resides on its “own”
server. Separate servers are
required for every application.
Most servers are only lightly loaded
most of the time, resulting in wasted
resources, higher costs
December 09
Page 136
Virtualization
Layer
Server H/W
2 servers
Each application + required OS run
on top of a thin Virtualization Layer
Virtualization layer enables multiple
applications to run simultaneously
the on same server. Typically saves
30% to 60% of Servers
OpenScape Voice V5
and OpenScape Branch
 Includes
virtualization of
OpenScape Voice
and SBC with
VMWare
 Includes support for
high availability
dynamic relocation
with VMotion
 Full Virtual
Appliance to follow
in V5R1
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Session Border
Controller
December 09
Page 137
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
What Is a Session Border Controller
Role of the SBC
§ VoIP “firewall”
§ Provides VoIP and UC security
for the enterprise network border
§ Designed to work in parallel with
data firewall
§ Terminates SIP trunking services
from SIP Service Provider (SSP)
§ Extends communications to
remote workers and agents
without special hardware
§ Securely connects multiple
locations
Typical Deployment Scenarios
HQ
Users
SIP
Trunks
IP-PBX
SSP
Remote
worker/agent
Internet
Gateway
SBC
Remote
Location
PSTN
December 09
Page 138
WAN
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Why A Session Border Controller
SIP Session
SIP Session
OpenScape
SBC
OpenScape
Voice


Functions as a SIP back-to-back
user agent (B2BUA)
Terminates SIP sessions prior to
enterprise LAN access

Inspects for malformed packet,
protocol anomalies

December 09
Page 139
Provides Denial of Service/
Distributed DoS protection

Protects against registration floods


Enables dynamic firewall pinholing for media traffic
Delivers secure RTP pass-through
for encrypted media packets
 Provides network access
translation (NAT) termination for
remote worker support
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Session Border Controller Overview
 Linux-based, open software application
 Designed specifically for OpenScape
Voice customers
 Supports from 1 up to 4,000 sessions
(approx.15,000 users) on a single
OpenScape SBC server
 Local and geographical redundancy
options for business continuity
 Deployed on industry standard servers for
faster return on investment
 Predictable, linear pricing model for lower
total cost of ownership
 Single point of administration for
OpenScape Voice and SBC
Smartest, fastest, most cost-effective way for OpenScape Voice customers to securely deploy SIP trunks and remote workers
December 09
Page 140
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Highly Focused on VoIP Security

Provides for business requirements for highly secure
unified communications solutions

Acts as internal firewall for secure communication

Supports secure calls by encrypted signaling –
Transport Layer Security (TLS)

Supports secure calls by encrypted media –
Secure Real-Time Transport Protocol (SRTP)

Intrusion detection, topology hiding and strict SIP validation

Supports VPN connections (IPSec), key generation
(OpenSSL) and message digest authentication

Delivers Network Address Translation (NAT) and Port
Address Translation (PAT) for remote worker/agent access
“Certified Secure” rating from
independent testing house Miercom
December 09
Page 141
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Voice, Video and Subscriber Feature Support


Supports all OpenScape Voice features
Supports voice and video connections


December 09
Page 142
OpenStage devices
OpenScape Personal Edition and Enterprise Edition Web Embedded
desktop clients
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Redundancy Option for Business Continuity


Supports high availability requirements for critical business communications
 Local and geographical separation options available
Automatically maintain exact copies of data base on both servers including call
state information
 Run in active-standby mode for real-time redundancy

Standby OpenScape SBC reroute signaling and media streams to itself in the event
of failure
Active
December 09
Page 143
Standby
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Management and Administration

Uses same OpenScape Common Management
Portal (CMP) for both Voice and SBC

Local management web graphical user interface

Standard configuration profiles for common
deployment scenarios

Alarming, backup and restore, continuous tracing and
logging functions for administration and service support

Lower TCO and ongoing maintenance /
support cost compared to 3rd-party SBC solution
December 09
Page 144
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape SBC Deployment Scenario #1 SIP Service Provider (SSP) using SIP trunking
 Provides interoperability between OpenScape
and SIP Service Providers (SSPs)
 Enables use of broadband SIP trunking
services for inbound/outbound off-net calls
OpenScape
Voice
Users
OpenScape
SBC
 Establishes clear demarcation of enterprise
network border
Gateway
 Provides signaling and media security,
and topology hiding
PSTN
December 09
Page 145
SSP
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape SBC Deployment Scenario #2 Remote Subscribers
OpenScape
Voice
Remote
Workers
Users
OpenScape
SBC
Internet
PSTN
Gateway
Data Center
§ Provides secure connectivity to remote users with encryption, authentication,
media handling and dynamic pin-holing
§ Supports application availability via hosted NAT, IP-address and management,
and media anchoring / release
§ Cost effective - requires no specialized hardware atCopyright
remote
worker
location
© 2009.
All rights
reserved.
December 09
Page 146
Siemens Enterprise Communications
OpenScape SBC Deployment Scenario #3 Branch Office
OpenScape
Voice
Users
Users
OpenScape
SBC
WAN
Gateway
PSTN
OpenScape
Branch
PSTN
Gateway
Data Center
Branch Office
§ Provides additional secure connectivity to branch office including encryption,
authentication and media handling
§ Supports application availability via hosted NAT, IP-address management, and
media anchoring / release
December 09
Page 147
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape SBC Deployment Scenario #4 - Cloud/Hosted
Services
Data Center
Application Suite
PSTN
OpenScape OpenScape OpenScape OpenScape Attendant
UC App.
Video
Messaging
Contact
Center
DLS
OpenScape
Voice
Mobile Gateway
Connect
SBC
OpenScape
SBC
Network Operations
Center
Remote User
MPLS
SOHO
Branch
Legacy
PBX
Branch
OpenScape WLAN
Branch
Gateway
No local trunks or Survivability
PSTN
Gateway
MPLS - Multiprotocol Label Switching
Source: OpenScape UC Hosted Edition presentation, Jan 2010
December 09
Page 148
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Reference našeg tima za OpenScape Voice/UC
 VUB Bank Slovakia (member of Banca Intesa Group) – over 2500 users at the begining,
now over 4000 – gradual migration from H4000
SmartCom Slovenia – Managed service provider
 University of Belgrade – Rektorat –install of over 200 users and 6 locations
 Credit Agricole Bank (ex Meridian Bank) – Voice and UC for 100 users as a top on 100+
locations with H4K and H3K
 Dnevni Avaz (daily newspaper – BiH) – over 200 users with full UC/Xpressions features
BES – Banco Espirito Santo Portugal (over 16,000 users)
Informatika
Atlas Capital Center (Siemens One)
Garda, St.Vincent private hospital, Ireland
December 09
Page 149
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Siemens devices and Soft
Clients Portfolio
December 09
Page 150
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Unify Devices and Soft Clients
End to end communication … it all starts right here.
Desktop Devices
Mobile Clients
Wireless Devices
Soft Clients
Award-winning design
offering high definition
voice and maximum
connectivity options
The industry’s most
complete mobile UC suite
supports the anywhere
worker
On-site mobile voice
communications – reliable,
secure and cost-effective
DECT and WLAN solutions
Unified communication
from your PC with
OpenScape UC Application
soft client, with video and
HD voice
Communicating should be intuitive and efficient
Desktop Client
Web Client
UC Mobile Clients
December 09
Page 151
Copyright © Unify GmbH & Co. KG 2013. All rights reserved.
Copyright © 2009. All rights reserved.
151
Siemens Enterprise Communications
Our Desktop Phone Portfolio
End to end desktop communications
OpenStage 5
OpenStage 10 / 10G OpenStage 15 / 15G
OpenStage 20
OpenStage 30 / 30G
TDM
SIP
TDM
TDM
HFA
SIP
TDM
HFA
SIP
Ideal entry-level phone
with high definition audio,
and wall-mountable
High quality OpenStage
audio ideal for mass
deployments in TDM
environments
Exceptional voice quality,
features, 2-line display.
Ideal for entry-level mass
deployments
Tiltable display and
TouchPad provide
excellent ease of control
for office professionals
Vast array of configurable
keys and expansion
modules for outbound
calling specialists
OpenScape 35G
OpenStage 40 / 40G
OpenScape 55G
OpenStage 60 / 60G
OpenStage 80
TDM
SIP
HFA
SIP
SIP
Modern, ergonomic
design, HD audio,
headphone jack and
notably small footprint ideal for knowledge
workers or contact center
agents
December 09
Page 152
Large display and profile
Modern design, crystalmobility, ideal for teams
clear HD sound supports
Copyright © Unify GmbH & Co. KG 2013. All rights reserved.
or
up to 30 lines. Ideal for
call centers
the power user or boss
/admin.
OpenStage 40US
available
TDM
TDM
HFA
HFA
SIP
SIP
High Definition voice,
vivid LCD display, with
rich features and apps for
power users & managers
An extraordinary best-inclass user experience for
152top-level
executives and
managers
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Our Desktop Phone Portfolio
Feature
OpenStage OpenStage OpenStage OpenStage OpenStage OpenScape OpenStage OpenScape OpenStage OpenStage
5
10
15 / 15G
20
30
DP IP 35G 40 / 40G DP IP 55G 60 / 60G
80
SIP
TDM
SIP, HFA,
TDM
SIP, HFA,
TDM
TDM
SIP
SIP, HFA,
TDM
SIP
SIP, HFA,
TDM
TDM
No display
No display
Mono.
Mono.
Mono.
Mono.
Mono.
QVGA
QVGA
QVGA
Tiltable
-
-
-
√
-
√
4 positions
√
√
4 positions
√
√
Programmable
touch keys
8
3
8
0
8
3
6
8
8
8
M
√
-
√
√
-
√
√ (SIP/HFA)
√
√ (SIP/HFA)
-
Navigation
-
-
3 menu keys
3-point
navigator
3 menu keys
4 menu keys
5-point
navigator
4 menu keys
and “OK”
TouchGuide
TouchGuide
Phonebook
-
-
Personal.
Personal.
LDAP coming LDAP coming
soon
soon
System
Phonebook
Personal.
LDAP coming
soon
Personal
& LDAP
Personal.
LDAP
coming soon
Personal
& LDAP
Personal
& LDAP
Call log/mailbox
-
Mailbox
√
√
√
√
√
√
√
√
-
-
-
-
-
-
-
-
√
√
-
-
-
-
√
√
√
√
√
√
-
-
-/√
-
-
√
-/√
√
-/√
-
Telephony
Color
AudioPresenceT
Bluetooth
interface
Headset jack
Gigabit Ethernet
December 09
Page 153
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Wireless Devices
DECT
OpenStage SL4
professional
Gigaset S4
professional
OpenStage M3
Family
OpenStage WL3
Family
Highly portable, powerful
device with smart phone
appearance
Excellent price to
performance ratio
Industrial-grade phones:
IP65 protection,
Ex-certification variants
Integrate mobile users
with your wireless LAN
Multi-cell
capability
Encrypted voice
transmission
December 09
Page 154
WLAN
Hands-free mode
Illuminated MWI
notification
Headset port
Bluetooth-enabled for
headset
Panic Button
WL3 Plus
model for
advanced
security and
messaging
Copyright © 2009. All rights reserved.
154
Siemens Enterprise Communications
DECT and VoWLAN
Comparison
DECT
VoWLAN
CUSTOMER CONSIDERATION
Optimized for voice; limited data
capabilities
Supports voice and data on one
network
VoWLAN requires careful deployment and
capacity planning,
DECT is relatively a simple installation
Dedicated frequency band at 1.9 GHz;
marginal interference
802.11 networks in the 2.4 GHz band;
802.11a/h/n in the 5 GHz band
Dedicated frequencies help isolate
interference
Mature and robust mechanisms for
roaming, handover, encryption &
security
Established protocols for roaming and
handover; open security standards
exist.
Security should not be sacrificed when
roaming or when calls change access
points or nodes to maintain communication
Quality of Service is uniform
Quality of Service influenced by
network traffic, CAC capability
QoS guarantees are important to ensure a
high standard of performance, particularly
if network capacity is insufficient
Supports 120 non-overlapping channels Supports 11 to 13 channels
19 channels in EU with 802.11a/n
More channels will ensure your signal and
quality of communication are stable
Typical standby time is 150 hours, and
typical talk time (battery) is 50 hours
Longer battery life enables workers to be
productive longer and helps reduce
dropped calls
An extended range for your phones will
ensure less calls are dropped and will
allow workers to be more flexible with
mobility
Range of 300 meters
December 09
Page 155
Maximum standby time is up to 80
hours, and maximum talk time is up to
8 hours
Range of 30-150 meters for 802.11
networks
Copyright © 2009. All rights reserved.
155
Siemens Enterprise Communications
Connect and collaborate while mobile
OpenScape UC Application and Web Collaboration
Don’t add mobile …
OpenScape
UC Application
Be mobile.
 View and set presence status
 Single touch call set up or join
 Be reachable with a single number
 Handover “in progress” calls to
other devices
OpenScape
Web
Collaboration
 Real-time engagement for mobile
employees
 Small client that installs quickly,
cost-effectively
 Be reachable from anywhere
December 09
Page 156
Copyright © 2009. All rights reserved.
156
Siemens Enterprise Communications
Raising the bar for anywhere workers
OpenScape Mobility
Don’t add mobile …
Be mobile.
OpenScape Mobility
 Mobile UC and SIP-based VoIP in a single
mobile client
Presence
VoI
P
 Award-winning gesture-driven user
experience
 Swipe active calls to any device, including
home or hotel phones
 Highly secure using TLS/SRTP
 Public and enterprise app-store ready, for
choice, flexibility and control
Call Swipe
December 09
Page 157
And more…
Copyright © 2009. All rights reserved.
157
Siemens Enterprise Communications
Stay connected when you’re on the move
OpenScape Mobility
Move calls with a simple swipe of your finger!
Start with a
VoIP call
from the
campus
WLAN
December 09
Page 158
Swipe the
call to the
desk
phone
Swipe
back to
the
cellular
network
Swipe to
the home
phone
Copyright © 2009. All rights reserved.
158
Siemens Enterprise Communications
Devices Portfolio In Depth
December 09
Page 159
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenStage 5
OpenStage 5
An ideal entrylevel phone,
delivering
AudioPresenceTM
voice quality and
the elegant
design users
expect from Unify
December 09
Page 160
 12 button dial pad
 Plus / minus keys to control
volume
 8 programmable keys
(6 line keys)
 Wall mountable
SIP
Copyright © 2009. All rights reserved.
160
Siemens Enterprise Communications
OpenStage 10
OpenStage 10
An ideal entrylevel phone,
delivering the
excellent voice
quality and
elegant design
users expect
from Unify
December 09
Page 161
 12 button dial pad
 Speaker key with LED
 3 free programmable keys with LEDs
 Plus / minus keys to control
volume
 Open listening
 3rd party CTI
 No SW download
 Phone adapter supported
TDM
Copyright © 2009. All rights reserved.
161
Siemens Enterprise Communications
OpenStage 15
OpenStage 15
Exceptional
OpenStage
performance in
an affordable,
easy-to-use
package for a
wide variety of
users
 Display, 2x24 characters
TDM HFA
 12 key dial pad and 8 free programmable keys
 Speaker, messages and menu key
 Full-duplex hands-free talking
 Key Module 15 support
 GbE support and power class
SIP
IP Model





802.3af PoE – class 1 / 2
100bT / GBit Ethernet
G.722, G.729, G.711
DLS support
Media encryption
TDM Model
 Phone adapter supported
December 09
Page 162
Copyright © 2009. All rights reserved.
162
Siemens Enterprise Communications
OpenStage 20
OpenStage 20
The first of the
the acclaimed
OpenStage
interface design,
delivering
trademark
voice quality and
feature-set
 Tiltable 2-line monochrome display
TDM HFA
 Wall-mountable
 12 button dial pad with 6 pre-set feature buttons
 3-way navigator with pushbuttons
 Full duplex speaker phone
 Message waiting indicator
SIP
IP Model







802.3af PoE class 1 / 2
100bT
G.722, G.729, G.711
DLS support
QoS: Diffserv, 802.1p/q
Media encryption
802.1x auth
TDM Model
 Enhanced CorNet feature-set
 Phone adapter supported
December 09
Page 163
Copyright © 2009. All rights reserved.
163
Siemens Enterprise Communications
OpenStage 20
OpenStage 20
The first of the
the acclaimed
OpenStage
interface design,
delivering
trademark
voice quality and
feature-set
 Tiltable 2-line monochrome display
TDM HFA
 Wall-mountable
 12 button dial pad with 6 pre-set feature buttons
 3-way navigator with pushbuttons
 Full duplex speaker phone
 Message waiting indicator
SIP
IP Model







802.3af PoE class 1 / 2
100bT
G.722, G.729, G.711
DLS support
QoS: Diffserv, 802.1p/q
Media encryption
802.1x auth
TDM Model
 Enhanced CorNet feature-set
 Phone adapter supported
December 09
Page 164
Copyright © 2009. All rights reserved.
164
Siemens Enterprise Communications
OpenStage 30
OpenStage 30
Immense
flexibility for
specialists
frequently
placing outbound
calls, with ample
configurable
function keys and
expansion
modules
 2 line monochrome graphical display
 8 fixed function keys (6 red LEDs)
 8 freely programmable touch keys with 8 red LEDs
 CTI support
 USB slave – establishes connection
to a PC
 OpenStage Busy Lamp Field
 OpenStage Key Module support
TDM
TDM Model
 Enhanced CorNet feature-set
 Phone adapter supported
December 09
Page 165
Copyright © 2009. All rights reserved.
165
Siemens Enterprise Communications
OpenScape Desk Phone IP 35G
OpenScape Desk Phone IP 35G
High value, cost
effective Gigabit
IP phone for the
knowledge
worker
 4 angle tilt-adjustable with notably small footprint
 Wall-mountable without additional kit
 Full duplex speaker phone plus headset jack
 3 programmable keys (pre-programmed)
 3 line multi-line support
 Call log, phonebook
 2x34 character display
SIP
IP Model






December 09
Page 166
IEEE 802.1x
100bT / Gigabit Ethernet
G.722, G.729, G.711
DLS support
Media encryption
LLDP-MED
Copyright © 2009. All rights reserved.
166
Siemens Enterprise Communications
OpenStage 40
OpenStage 40
Great
customization
and profile
mobility make
this the ideal
phone solution
for desk sharers,
temporary teams
and call center
staff.
 Tiltable 6-line monochrome backlit display
 Wall-mountable
 12 button dial pad, 6 pre-set feature buttons
 6 free programmable keys with LEDs
 Status LED & Message Waiting Indicator
 5-way navigator with pushbuttons
 Full duplex speaker phone and headset jack
TDM HFA
SIP
IP Model







802.3af PoE class 2
100bT / Gigabit Ethernet
G.722,
G.729, G.711
IP
Model:
DLS support
QoS: Diffserv, 802.1p/q
Media encryption
802.1x auth
TDM Model
 Enhanced CorNet feature-set
 Phone adapter supported
December 09
Page 167
Copyright © 2009. All rights reserved.
167
Siemens Enterprise Communications
OpenScape Desk Phone IP 55G
OpenScape Desk Phone IP 55G
Powerful and
elegant – a high
performance Gbit
IP phone for
power users
 4 angle tilt-adjustable with notably small footprint
 8 / 30 lines supported with key-modules
 QVGA color display
 Videophone with external USB-cam
 8 free programmable keys, 4 soft keys
 14 fixed function keys
 Full duplex speaker phone plus headset jack
 Self-labeling keys
 Phonebook and LDAP client
 Wall mount kit available
 AudioPresenceTM HD
SIP
IP Model






December 09
Page 168
IEEE 802.1x
100bT / Gigabit Ethernet
G.722, G.729, G.711
DLS support
Media encryption
LLDP-MED
Copyright © Unify GmbH & Co. KG 2013. All rights reserved.
Copyright © 2009. All rights reserved.
168
Siemens Enterprise Communications
OpenStage 60
OpenStage 60
Great
customization
and profile
mobility make
this the ideal
phone solution
for desk sharers,
temporary teams
and call center
staff.
 Tiltable 5.7” color (QVGA) backlit display
 Status LED & Message Waiting Indicator TDM HFA
 8 free programmable keys with LEDs and 9 pre-set buttons
 TouchGuideTM navigator and illuminated TouchSliderTM for
volume adjustment
 Full duplex speaker phone plus headset jack
 Bluetooth and USB
 SIP: Videophone with USB webcam
SIP
IP Model







802.3af PoE class 3
100bT / Gigabit Ethernet
IP
Model:
G.722, G.729, G.711
DLS support
QoS: Diffserv, 802.1p/q
Media encryption
802.1x auth
TDM Model
 Enhanced CorNet feature-set
 Phone adapter supported
December 09
Page 169
Copyright © 2009. All rights reserved.
169
Siemens Enterprise Communications
OpenStage 80
OpenStage 80
The pinnacle of
the OpenStage
user experience,
featuring
stunning design,
best-in-class LCD
display, excellent
voice quality, and
premium features
 Tiltable 5.7” color (QVGA) backlit display
 Status LED & Message Waiting Indicator
 8 free programmable keys with LEDs
 9 pre-set feature buttons
 TouchGuideTM navigator and illuminated
TouchSliderTM for volume adjustment
 Full duplex speaker phone plus
headset jack
 Bluetooth and USB
TDM HFA
SIP
TDM Model
 Enhanced CorNet feature-set
 Phone adapter supported
December 09
Page 170
Copyright © 2009. All rights reserved.
170
Siemens Enterprise Communications
OpenStage SL4 professional
OpenStage SL4 professional
Slimmest and
smallest DECT
cordless handset
in the portfolio
that doesn’t
compromise high
end functionality,
security or design
December 09
Page 171
 High-quality handset
 Large 1.8” TFT color display with a modern user
interface
 Bluetooth interface
 Multi-cell capability with:
 Roaming
 Seamless connection handover during a call
 Bearer handover in case of disturbances
 Display message when leaving the radio network
 Encrypted voice transmission
 Secure system logon
DECT
Copyright © 2009. All rights reserved.
171
Siemens Enterprise Communications
Gigaset S4 professional
Gigaset S4 professional
Extends Unify
best-in-class
voice quality and
feature-set to an
elegant DECT
cordless handset,
an ideal device
for managers and
team leaders on
the move
December 09
Page 172
 Up to 12 hours talk time, 165 hours standby time
 Duplex hands-free speakerphone
 PIN protection (4 digit)
 Telephone directory with up to 500 entries
and names
 Illuminated graphical 65 k color LCD display
 Bluetooth™ headset & PC connectivity
 HPS (HiPath Positioning System) support
 26 display languages
 PC software for phone administration
DECT
Copyright © 2009. All rights reserved.
172
Siemens Enterprise Communications
OpenStage M3 Family
OpenStage M3 Family
Industry-leading
DECT voice
quality and
features in a
robust family of
phones for many
environments
including
industrial and
explosive
December 09
Page 173
 4 variants including explosive and advanced alarming
 IP65-certified housing, i.e. protection against water
and dust
 Shock- and break-proof
 Modern, best in class user interface
 Bluetooth interface
 Excellent sound quality in support of noisy
environments
 Standard connector for headsets
 Up to 17 hours talk time and up to 200 hours standby
time
DECT
Copyright © 2009. All rights reserved.
173
Siemens Enterprise Communications
OpenStage WL3 Family
OpenStage WL3 Family
Enterprise-grade
VoWLAN handset
with personal
alarm and
messaging
capability for
superior voice
quality, mobility,
and security
December 09
Page 174
 Simplified interface for easy feature access
 Powerful local features including rich directory,
missed calls list, LDAP Access
 Integrated IP interfaces to HiPath/OpenStage systems
 Supported networks: IEEE 802.11 a/b/g/n
 Dynamic power output according to 802.11h
 Quality of Service (QoS)
 TFT color display
 Protection calls IP44
 OpenStage WL3 Plus model available with advanced
messaging & alarming capabilities: push button,
man down and no movement
Copyright © Unify GmbH & Co. KG 2013. All rights reserved.
WLAN
Copyright © 2009. All rights reserved.
174
Siemens Enterprise Communications
OpenScape Deployment
Service
December 09
Page 175
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Deployment Service
Device Management
Managing of IP Devices
 DLS is the Element Manager for IP Endpoints
(phones, clients)
DLS
 Configuration management
LAN
 Inventory management
 Software deployment
 Auto-deployment & –configuration / Plug&Play
 User Mobility
 Central config. and distribution of security
parameter
 Supports SEN communication platforms
 Support of bulk changes and scheduled jobs
December 09
Page 176
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Deployment Service
Mobility of device dependant and personal features (extra port based license required)
Device Mobility
 With the Mobility feature of DLS, a user's
personal configuration and data (e.g., key layout,
phonebook, or call list) become portable. Such
user data is stored and deployed-on-demand by
DLS.
DLS
LAN
 If a telephone is mobility-enabled in DLS, the
user data and device data are administrated
separately for this telephone. This user is called a
“Basic User”.
 Separately, mobile users can be configured in
DLS which are not assigned to a device and
contain only user data.
Usage of different Devices
Without loosing any
personal parameter
 When a mobile user logs on to a device that is
mobility-enabled, the mobile user data from the
DLS are transferred to the device which then
registers with OpenScape Voice.
 When a mobile user logs off of the phone, the
“Basic User” data is restored to the phone.
December 09
Page 177
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
HiPath Trading
Advanced IP Trading Solution
December 09
Page 178
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Three areas of application
Trading
- Investment Banking
- Foreign Exchange
- Financial Brokers
- Equity Trading
- Bond Trading
- Portfolio Management
- Energy Trading
- Commodity Brokers
Dispatching
- Command and Control Center
- Police, Fire, Ambulance
- Traffic Control
- Railway, subway (Public)
- Airport Control (Ground)
- Air Traffic (Ground-Air)
- Energy Suppliers – E-Power,
Gas & Oil
Executive
- Top Management
- Front Places
December 09
Page 179
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Next Generation Trading
What are the pillars of HiPath Trading
Open platform philosophy
First IP/IT solution





IP – one wire to the
Data Center based Solution
Central Administration
Optimized TCO
Improved mobility




Application Interface

Workflow integration with application interface
SDK e.g.
 CRM integration
 Voice recording
 Back-office Interworking
 Personal/Group presence awareness
December 09
Page 180
SIP basic call Interface allows customer
integration of HiPath Trading in existing
communication environments based on SIP
Linux OS for System servers
Turret based on Windows XP embedded
LDAP, SNMP, TAPI, TCP / IP
Multimedia Turrets




IP Turret: hard or soft clients
TDM Turret: hard or soft clients
Multimedia User Interface
Programmable
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenStage Xpert
OpenStage Xpert
Multimedia Communications for Traders:
• Mixed Hard-and Soft Turret
(Touchscreen + 20 Keys)
• Modular, consistent Design
• Open Interfaces
for Business Application Integration
• TDM and VoIP ready
• 2 integrated speakers for 8 audio channels
• Integrated PC
• Silent - without fan
 No Harddisk for high reliabilty
•
•
•
•
•
•
•
•
December 09
Page 181
Up to 4 Handsets with cradle per Turret
Audio monitoring and voice detection,
up to 16 Lines per Turret
Broadcasting and Intercom
Push-to-Talk, hands free talking (Gooseneck)
up to 16 Lines in group
Speech Monitoring
Call queue, Personal telephone book
Presence
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
HiPath Trading V4 - Architecture
The first pure VoIP Trading System in market
PSTN Leased &
Hoot&Holler Lines
CO Lines
Private Lines
s
PSTN
Gateway
es
i
e
n
m
s
es
i
e
n
m
s
es
i
e
n
m
s
es
i
e
n
m
SIP PBX
Siemens HiPath 4000/8000 or other
SIP
HiPath Trading V4.0
DPC
HiPath Trading V4
Hard Turret
Front Office
December 09
Page 182
HiPath Trading V4
Soft Turret
IP Phones
Back Office
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
HiPath Trading V4 R1
Application Interface
Through an intuitive Application Interface with SDK, the SIEMENS IP or TDM optiClient Trading Turret
can be easily customized to provide real-time access to powerful applications.
e.g. CRM Integration
 Customer data
 Customer history
 Voice records attached to deals
e.g. Backoffice Integration with
IM & OpenScape
 View Buddy List (Contacts)
 Presence aware
Presence-Based
Communications
 View Workgroup Presence
 Initiate Workgroup Conference by one Touch
e.g. Voice Recording Playback (3rd Partys)
 Easy Playback Voice Recording 20s, Last
Call, List
 Additional Call Information
 Graphical User Interface
 Easy to use – quick jump
December 09
Page 183
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
THANK YOU!!
December 09
Page 184
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications