Comm Partners connect Polycom 330 User guide

User Guide
for the SoundPoint® IP 330/320
Phone
SIP 3.0
December, 2007 Edition
1725-11241-001 Rev. C
SIP 3.0
Trademark Information
Polycom®, the Polycom logo design, SoundPoint® IP, SoundStation®, SoundStation VTX 1000®, ViaVideo®,
ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management
System™, ImageShare™, Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™,
Pro-Motion™, QSX™, ReadiManager™, Siren™, StereoSurround™, V2IU™, Visual Concert™, VS4000™, VSX™, and
the industrial design of SoundStation are trademarks of Polycom, Inc. in the United States and various other countries.
All other trademarks are the property of their respective owners.
Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications
held by Polycom, Inc.
Disclaimer
Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of
incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal
injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties
are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This
warranty gives you specific legal rights which may vary depending on local law.
Copyright Notice
Portions of the software contained in this product are:
Copyright © 1998, 1999, 2000 Thai Open Source Software Center Ltd. and Clark Cooper
Copyright © 1998 by the Massachusetts Institute of Technology
Copyright © 1998-2003 The OpenSSL Project
Copyright © 1995-1998 Eric Young (eay@cryptsoft.com). All rights reserved
Copyright © 1995-2002 Jean-Loup Gailly and Mark Adler
Copyright © 1996 - 2004, Daniel Stenberg, <daniel@haxx.se>
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated
documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to
use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to
whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the
Software.
THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE
LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR
OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.
© 2007 Polycom, Inc. All rights reserved.
Polycom Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for
any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating
into another language or format.
As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software
contained within its products. The software is protected by United States copyright laws and international treaty
provision. Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible
for printing or clerical errors. Information in this document is subject to change without notice.
About This Guide
Thank you for choosing the SoundPoint IP 330/320 SIP, a full-duplex,
hands-free phone. This unit provides business telephony features and
functions such as multiple call appearances, call hold, transfer, and conference
over an IP network.
This User Guide provides everything you need to quickly use your new
phone. Verify with your system administrator that the network is prepared for
configuring your SoundPoint IP 330/320 SIP phone. As well, read the Parts
List and Regulatory Notices sections in this guide before you set up and use
the SoundPoint IP 330/320 SIP phone. This information can also be found at
http://www.polycom.com/support/voip/.
iii
User Guide SoundPoint IP 330/320
iv
Contents
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
1 Getting Started with Your SoundPoint IP 330/320 Phone . . 1–1
Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Assembling Your SoundPoint IP 330/320 Phone . . . . . . . . . . . . . . . . . . . . 1–3
Connecting Network and Power Source . . . . . . . . . . . . . . . . . . . . . . . . 1–4
Connecting the Handset and Optional Headset . . . . . . . . . . . . . . . . . 1–4
Attaching the Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
Features of Your SoundPoint IP 330/320 Phone . . . . . . . . . . . . . . . . . . . . . 1–8
Before You Use Your SoundPoint IP 330/320 Phone . . . . . . . . . . . . . . . . 1–10
2 Customizing Your SoundPoint IP 330/320 Phone . . . . . . . . 2–1
Configuring Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Appearance of Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
Headset Memory Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
Headset Hookswitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4
Ring Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5
Language Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5
Directory Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6
Managing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7
Managing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Adding Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Editing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12
Deleting Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13
Placing a Call to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–14
Searching For a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–14
Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16
Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16
Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16
Diverting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17
v
User Guide SoundPoint IP 330/320
System Customizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18
Supporting Multiple Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18
Supporting Multiple Line Keys Per Line . . . . . . . . . . . . . . . . . . . . . . 2–19
Supporting Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19
3 Using the Basic Features of Your SoundPoint IP 330/320
Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
Placing a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7
Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
Setting Up a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9
Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12
Enabling Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14
Assigning Speed Dial Indexes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15
Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–17
4 Using the Advanced Features of Your SoundPoint IP 330/320
Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Using Automatic Call Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Using Multiple Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3
Using Buddy Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
Managing Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
Integrating With Microsoft Live Communications Server 2005 . . . . 4–7
Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8
5 Troubleshooting Your SoundPoint IP 330/320 Phone . . . . . 5–1
Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3
Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4
Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8
vi
Contents
Regulatory Notices . . . . . . . . . . . . . . . . . Regulatory Notices–1
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Index–1
vii
User Guide SoundPoint IP 330/320
viii
1
Getting Started with Your
SoundPoint IP 330/320 Phone
This chapter provides basic installation instructions and information for
obtaining the best performance with the SoundPoint IP 330/320 phone.
The SoundPoint IP 330/320 provides a powerful, yet flexible IP
communications solution, delivering excellent voice quality. The graphic
display supplies content for call information, multiple languages, directory
access, and system status. The SoundPoint IP 330/320 supports advanced
functionality, including multiple call and flexible line appearances, HTTPS
secure provisioning, presence, custom ring tones, local conferencing, and
Polycom’s superb voice quality.
This chapter contains:
•
Parts List
•
Assembling Your SoundPoint IP 330/320 Phone
•
Features of Your SoundPoint IP 330/320 Phone
•
Before You Use Your SoundPoint IP 330/320 Phone
To customize your phone, refer to Customizing Your SoundPoint IP 330/320
Phone on page 1-1. To read about the phone’s basic features, refer to Using the
Basic Features of Your SoundPoint IP 330/320 Phone on page 3-1. To read the
phone’s advanced features, refer to Using the Advanced Features of Your
SoundPoint IP 330/320 Phone on page 4-1.
If you require additional information or assistance with your new phone,
contact your system administrator.
1-1
User Guide SoundPoint IP 330/320
Parts List
The following components are included in your SoundPoint IP 330/320
package:
•
Polycom SoundPoint IP 330/320 phone
Dial
Line 1
Menu
Line 2
1
ABC
DEF
2
3
Hold
4
5
JKL
MNO
PQRS
TUV
WXYZ
GHI
7
8
OPER
0
•
1-2
handset & handset cord
6
9
Getting Started with Your SoundPoint IP 330/320 Phone
•
Phone Base
•
Network / Power Cable
•
Quick Start Guide and registration card
Check this list before installation to ensure that you have received each item.
If you are missing any items, contact your system administrator.
Assembling Your SoundPoint IP 330/320 Phone
This section describes how to assemble your SoundPoint IP 330/320 phone:
•
Connect network and power source
•
Connect handset and headset (optional)
•
Attach phone base
If your phone is already assembled, go directly to Features of Your SoundPoint
IP 330/320 Phone on page 1-8.
1-3
User Guide SoundPoint IP 330/320
Connecting Network and Power Source
Use Power over Ethernet (PoE) for network and power source connections
unless otherwise directed by your system administrator.
Note
The AC power adapter is a separate, optional accessory. Your system administrator
will provide one to you if necessary.
Power over Ethernet
Using a regular CAT5 cable (optional accessory from Polycom), the phone can
be powered from a PoE (IEEE 802.3af) compliant switch or hub.
To connect the PoE:
•
Plug the supplied network cable between the LAN jack on the phone and
an available power and data port on the in-line power switch.
IEEE802.3af compliant PoE
Hub/Switch/Midspan Unit
Power Adapter
(Optional Accessory)
Note
The SoundPoint IP 330 has an optional PC connection. The SoundPoint IP 320
does not. This is the only difference between the phones.
If you want to use the optional PC connection on the SoundPoint IP 330, a separate
ferrite clamp (not included) is required. Contact your system administrator.
Connecting the Handset and Optional Headset
To connect the handset and optional headset:
1. Connect the short straight end of the phone cord to the handset and the
corresponding longer straight end of the cord to the handset jack on the
back of the phone.
1-4
Getting Started with Your SoundPoint IP 330/320 Phone
2. Connect the headset (optional) to the headset jack on the side of the
phone.
Handset
Headset
(optional)
For information on supported headsets, go to www.polycom.com/support/voice and
enter the string “Headset Compatibility List” in the Knowledge Base text box.
Note
If headsets are deployed in high static environments where users frequently
disconnect and re-connect the headset to the phone, it is possible that the phone
can be damaged by electrostatic discharge (ESD).
You should take precautions to avoid excessive static buildup in your environment.
This can include humidity control and removal of synthetic materials near the phone
location. Antistatic spray applied to carpets in the workplace can reduce the level of
static buildup.
Attaching the Base
The phone base can be attached to the SoundPoint IP 330/320 in one of two
ways:
•
As a desk mount
•
As a wall mount
Refer to the following sections to attach the base to the phone or, for more
detailed instructions, go to http://www.polycom.com/support/voip/and
search for the “Wallmount Instructions for SoundPoint IP Phones” quick tip.
1-5
User Guide SoundPoint IP 330/320
To attach the base as a desk mount:
1. Place all cords in the recessed area above the modular jacks.
2. Align the two protrusions on the bracket with their corresponding holes
in the phone.
3. Snap them together to lock the base to the phone.
1-6
Getting Started with Your SoundPoint IP 330/320 Phone
To attach the base as a wall mount:
1. Place all cords in the recessed area below the modular jacks.
2. On the back of the phone, remove the key located behind the hook switch
and reposition it so that the end tab (at a 450 angle) is facing up.
3. Using wall anchors (not included), fasten the base stand with the
mounting tab facing up.
4. Align the base stand tabs with their corresponding insertion points on the
phone, and then snap the phone into place (as shown).
1-7
User Guide SoundPoint IP 330/320
Features of Your SoundPoint IP 330/320 Phone
1
16
17
2
3
14
15
Dial
Line 1
Menu
Line 2
13
5
12 1
ABC
DEF
2
3
4
JKL
5
MNO
PQRS
TUV
WXYZ
GHI
7
11
4
Hold
8
6
6
7
9
8
OPER
0
10
9
The features of the SoundPoint IP 330/320 phone are:
1. Message Waiting Indicator—This will alert you to voice and text
(instant) messages.
2. Line Icons—Use these keys to activate up to lines that can be assigned to
your phone. The associated icons represent:
— Registered line
— Registered shared line
— Unregistered line
— VoiceMail/Messages
— Speed-Dial
— Ringing
— Call in progress/Conference
— Call Forward
1-8
Getting Started with Your SoundPoint IP 330/320 Phone
— Do Not Disturb
— Presence/BLF
3. Soft Keys—The screen will display labels for these keys, to identify their
context-sensitive functions.
4. Line Indicators—Individual multi-color LEDs display the dynamic call
state and remote user status (busy lamp field (BLF) and presence). The
mapping is:
— Solid green—An active call is in progress.
— Fast flashing green—There is an Incoming (ringing) call.
— Flashing green—The call is held by the other party.
— Flashing red—The call is on hold.
— Solid red—The line is busy remotely (shared lines).
5. Line Keys
and
—Use these keys to activate up
to lines that can be assigned to your phone.
6. Hold
7. Headset
—Holds an active call or resumes a held call.
—Allows you to place and receive calls through an
optionally connected headset.
8. Speakerphone
—Allows for hands-free communication during
calls.
9. Hands-free Microphone—Picks up audio during hands-free calls. Place
your phone on a hard, flat surface for best results.
10. Volume Keys
—Use these to adjust the volume of
the handset, headset, speaker, and ringer.
11. Microphone Mute
calls.
—Mutes audio transmission locally during
12. Dial Pad—These 12 keys provide the 10 digits, the alphabetic characters,
and special characters available in context-sensitive applications.
13. Feature Keys—Access important features using these keys.
—
—Dial phone number entered or view placed call list.
—
—Access local (your phone) and call server features.
1-9
User Guide SoundPoint IP 330/320
14. Display Control Keys—Use
,
,
, and
(arrow keys)
to scroll through the displayed information.
Use
(the Select key) to select a field of displayed data or enter edit
mode for some settings.
15. Speaker—For ringer and hands-free audio output.
16. Hookswitch
17. Graphic Display—Shows information about calls, messages, soft keys,
time, date, and other relevant data.
— Important messages appear on the idle display through an animated
scrolling list, which has precedence over the normal idle display. The
following screens show some examples:
Before You Use Your SoundPoint IP 330/320 Phone
To navigate through menus and to enter data, these are useful tips:
Note
1 - 10
•
Press
•
Press
lists.
to enter the basic settings menu or exit from any menu.
and
or hold
and
down to scroll through the
Press the * key to page up. Press the # key to page down. These shortcuts can be
used when lists appear on more than one page. However, these shortcuts do not
work in the Contact Directory.
Getting Started with Your SoundPoint IP 330/320 Phone
•
Use the dial pad keys to navigate through and make selections in
numbered menu lists.
•
The navigation guide icon in the top left-hand corner of the graphic
display shows which arrow keys can be used at a particular sublevel.
For example, the following figure shows that
,
,
, and
can be used at this point.
Note
After 20 seconds of inactivity, the menu system will also automatically exit to the
idle display unless an edit session is in progress.
•
To enter text using the dial pad, press the number keys one or more times.
For example, for ‘A’ press ‘2’ and for ‘C’ press ‘222’. The text that can be
entered by a key is shown beneath the entry line. This is true for all
languages that can be displayed by the phone. When in text entry mode,
the title will show whether keys will generate numbers (1) or characters (a
or A).
The type of text entry available is displayed in the title line.
Switch between alphabetic (with and without an uppercase letter first)
and numeric text entry by pressing the # key. Special characters like * and
_ are considered alphabetic and appear when you press *, 1, or 0.
Switch to uppercase by pressing
Note
and to lowercase by pressing
.
Pressing the # also allows for URL or IP address entry. These options are only
available to system administrators in appropriate menu items. For example, when
editing directory contacts use “Abc”, “abc”, or “123” and when editing server
addresses use “URL”, “IP”, or “123”.
1 - 11
User Guide SoundPoint IP 330/320
Note
To enter the “#” character, use the “*” key to access the appropriate special
character. “#” cannot be entered using its own key because it is used to change text
entry modes.
•
Press and hold (for one second) from the idle display:
—
to point to the contact in the directory system where you
can scroll through the individual fields.
—
•
1 - 12
to the Placed Calls list when the phone is idle.
Pressing
number.
again will call the currently highlighted
Pressing
number.
while in the dialing editor will dial the current
Press and hold the Backspace soft key to delete an entire field.
2
Customizing Your SoundPoint IP
330/320 Phone
You can customize your SoundPoint IP 330/320 phone by adjusting the setting
for time and date, display contrast, and ring type, for example. You can add
contacts to the phone’s directory manually or from call lists. You can handle
incoming calls from different contacts in different ways.
This chapter provides basic operating instructions for customizing your
SoundPoint IP 330/320 phone. This chapter contains instructions on:
•
Configuring Basic Settings
•
Managing Call Lists
•
Managing Contacts
•
Managing Incoming Calls
Some customizations of your SoundPoint IP 330/320 phone are performed by
your system administrator. These include:
•
Supporting Multiple Lines
•
Supporting Multiple Line Keys Per Line
•
Supporting Shared Lines
To read about the phone’s basic features, refer to Using the Basic Features of
Your SoundPoint IP 330/320 Phone on page 3-1. To read about the phone’s
advanced features, refer to Using the Advanced Features of Your SoundPoint
IP 330/320 Phone on page 4-1.
If you require additional information or assistance with your new phone,
contact your system administrator.
2-1
User Guide SoundPoint IP 330/320
Configuring Basic Settings
You can configure the following basic settings if you press
then select Settings > Basic:
•
The appearance of the time and date
•
Display contrast
•
Headset Memory Mode
•
Headset hookswitch selection
•
Ring type
•
Language support (localization)
•
Directory search
and
Appearance of Time and Date
The time and date appears on the graphic display of the SoundPoint
IP 330/320 SIP phone. If the phone cannot obtain a time and date from a
configured SNTP server, the display will flash. Contact your system
administrator if either the time or date is incorrect.
You have control over the format of the time and date display and can turn the
display of time and date off. The default time and date format appears in the
following figure.
To configure the time and date:
1. Press
.
2. Select Settings > Basic > Preferences > Time & Date.
3. Select from Clock Date, Clock Time, Clock Order, or Enable/Disable.
4. Scroll through the options under each of these selections using the
and
2-2
.
Customizing Your SoundPoint IP 330/320 Phone
5. Press
to confirm your choice.
For example, the following figure shows Clock Time.
6. Press
or
repeatedly to return to the idle display.
Display Contrast
To adjust the contrast on the display to a comfortable level:
1. Press
.
2. Select Settings > Basic > Contrast.
3. Press the Up or Down soft keys to increase or decrease the display
contrast.
4. Press the Save soft key to accept changes or
5. Press
or
to cancel changes.
repeatedly to return to the idle display.
Headset Memory Mode
This feature is especially useful for permanent or full-time headset users.
To permanently enable the Headset Memory Mode:
1. Press
.
2. Select Settings > Basic > Preferences > Headset > Headset Memory.
3. Use the
or
to select Enabled.
2-3
User Guide SoundPoint IP 330/320
4. Press
to confirm your choice.
5. Press
or
repeatedly to return to the idle display.
Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off.
To activate Headset Memory Mode:
>> Press
twice.
Pressing
or Answer soft key to receive a call will now connect to
the your headset automatically.
Headset Hookswitch
This feature enables electronic hookswitch support.
For information on supported headsets to provide electronic hookswitch features of
placing, answering, and ending calls, go to www.polycom.com/support/voice and
enter the string “Headset Compatibility List” in the Knowledge Base text box.
To select a headset that supports electronic hookswitch:
1. Press
.
2. Select Settings > Basic > Preferences > Headset > Analog Headset Mode.
3. Use the
4. Press
2-4
or
to select your headset and press the Select soft key.
or the Exit soft key repeatedly to return to the idle.
Customizing Your SoundPoint IP 330/320 Phone
Ring Type
You can select from the different ring types to distinguish between lines or to
have a different ring from your neighbor’s phone. You can set distinctive
incoming ringing tones for contacts in your local directory (refer to Editing
Contacts on page 1-3).
To change the incoming ring to a desired sound:
1. Press
.
2. Select Settings > Basic > Ring Type.
3. (Optional) If multiple lines are configured on your phone, first select the
line to change from the list using
4. Using
and
and
.
, select the desired ring type.
Press the Play soft key to hear the selected ring type.
5. Press the Select soft key to change to the selected ring type.
6. Press
Note
or
repeatedly to return to the idle display.
If you configure your SoundPoint IP 330/320 phone for silent ring, press the ringing
Line key or the Answer soft key to answer the call. If your handset is off hook, the
call is routed to the handset. If your handset is on hook, the call is routed to the
speaker.
Language Support
Many languages are supported by the SoundPoint IP 330/320 SIP phone.
To change the language:
1. Press
.
2. Select Settings > Basic > Preferences > Language.
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User Guide SoundPoint IP 330/320
3. Scroll through the list of available languages.
4. Press
to confirm your choice.
Text that appears on the graphic display will change to the language of
your choice.
5. Press
or
repeatedly to return to the idle display.
Directory Search
You can configure how the search of the local contact directory is performed.
The local contact directory can be searched by first name or last name.
To change the directory search parameter:
1. Press
.
2. Select Settings > Basic > Preferences > Directory search.
3. Using
and
, select the directory search parameter.
Last name is the default directory search parameter.
4. Press
to select your choice.
5. Press the Yes or Cancel soft keys to accept or cancel changes.
2-6
Customizing Your SoundPoint IP 330/320 Phone
Note
Depending on the size of your local contact directory, the reconfiguration may take
a few minutes.
The phone will restart to set the new directory search mode if you pressed
the Yes soft key.
Managing Call Lists
A list of up to four current calls is maintained. You can scroll through this list
using the
and
. Calls are ordered using the following priorities:
active, alerting, then held. Calls with the same priorities are ordered oldest
first. If there are no current calls, this list is empty.
Local lists of incoming—both missed and received calls—and outgoing (also
known as placed) calls is maintained by the phone (up to 99 for each list). The
initial view of both lists shows the list title and the first two calls in the list,
where the first call is displayed in reverse video to indicate that it is currently
selected. A symbol to indicate whether the call was answered
missed
or
is shown for each entry in the incoming list.
Press the Callers soft key to view the Received Calls list (shown in the
following figure).
Press
figure).
to view the Placed Calls list (shown in the following
To manage the listed calls:
•
To return the call:
— Press
to return the call.
2-7
User Guide SoundPoint IP 330/320
•
To return to the previous menu:
— Press
•
To store the contact to the local contact directory:
— Press
Note
.
to select the entry, then press the Save soft key.
Press the Info soft key to see the call information. The name is displayed.
Access the other information by using the Up and Down arrow keys.
•
To delete the call from list:
— Press the Delete soft key.
Press
Note
repeatedly to return to the idle display.
You can manually clear the call lists. They are automatically cleared when you
restart the phone.
Managing Contacts
You can enter 99 contacts in your phone's local contact directory.
You can dial or search for a contact in this directory. You may be able to add,
edit, and delete contacts.
You may have access to portions of your corporate directory through your
phone. The contacts that you can see are determined by your system
administrator. You can palce calls to contacts in your corporate directory. You
may be able to add contacts from the corporate directory to your local contact
directory.
Adding Contacts
You can add a contact manually or from a call list or from your corporate
directory.
Adding Contacts Manually
New entries to the local contact directory are added to the top of the list.
To add a contact to the local contact directory manually:
1. Press the Dir soft key.
2-8
Customizing Your SoundPoint IP 330/320 Phone
2. Select the local contact directory if it does not appear automatically by
pressing
3. Press
.
.
A new entry appears at the top of the list.
Note
When adding the first contact, you do not need to press the Up arrow key.
4. Press
to add a new entry.
5. Press
to enter a first name.
Entry to this field is alphabetic as denoted by
.
6. Enter the first name of the contact from the dial pad.
7. Press the Ok or Cancel soft keys to accept or cancel changes.
8. Press
to display the next field in the contact’s entry.
9. Repeat steps 3 to 6 to enter the last name of the contact.
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User Guide SoundPoint IP 330/320
10. Repeat steps 3 to 6 to enter a contact number.
This is a required field and it must be unique (not already in the directory).
Entry to this field is number as denoted by
.
11. Repeat steps 3 to 6 to change the Speed Dial Index if desired.
It is automatically assigned to the next available index value.
For more information, refer to Assigning Speed Dial Indexes on page 3-15.
12. Repeat steps 3 to 6 to change the Ring Type and Divert Contact if desired.
These fields may be left blank.
For more information on setting the Ring Type field, refer to
Distinguishing Calls on page 2-16.
For more information on diverting contacts, refer to Diverting Calls on
page 2-17.
13. Repeat steps 3 to 6 to change the Auto Reject, Auto Divert, Watch Buddy,
and Block Buddy if desired.
Use
,
,
, or
to switch between Enabled and Disabled
settings.
For more information on setting the Auto Reject field, refer to Rejecting
Calls on page 1-1.
14. Press
to end contact’s data entry.
15. Press the Yes or Cancel soft keys to accept or cancel changes.
16. Press
repeatedly to return to the idle display.
You may add another entry by repeating steps 3 to 13.
Adding Contacts From Call Lists
To add a contact to the local contact directory from a call list:
1. Do one of the following steps:
a
2 - 10
Press the Callers soft key to view the Received Calls list.
Customizing Your SoundPoint IP 330/320 Phone
b
Press
2. Use
3. Press
to view the Placed Calls list.
and
to scroll through the list to find the contact.
to select the entry.
4. (Optional) Press the Info soft key.
The name is displayed. The number, time and date when the call started,
and call duration are accessible through use of
5. (Optional) Press
.
repeatedly to select the phone number.
6. Press the Save soft key to save the contact in the local contact directory.
7. Press
Note
repeatedly to return to the idle display.
At this point, you may want to go to thelocal contact directory, check whether the
contact was saved correctly, and add missing fields.
Add Contacts From Corporate Directory
To add a contact to the local contact directory from the corporate directory:
1. Press the Dir soft key.
2. Press
, then press
to select the corporate directory.
3. Search for the contact.
Refer to To search for a particular contact in the corporate directory: on
page 2-15.
2 - 11
User Guide SoundPoint IP 330/320
4. Press
.
The contact’s information appears on the graphic display.
5. Press the Save soft key to save the contact in the local contact directory.
“Entry saved” appears on the graphic display. Only the first name, last
name, and phone number are saved.
If the contact already exists in the contact directory, “Entry already exists”
appears.
6. Press
repeatedly to return to the idle display.
Editing Contacts
To edit a contact in the local contact directory:
1. Press the Dir soft key.
2. Select the local contact directory if it does not appear automatically by
pressing
3. Use
4. Press
.
and
to scroll through the list to find the contact.
to select the entry.
5. Press the Edit soft key.
2 - 12
Customizing Your SoundPoint IP 330/320 Phone
6. Use
and
to scroll through the fields, then press
to select
the field.
7. Make the desired changes.
The Ok soft key is not displayed until a change has been made. The Cancel
soft key in this context will cancel the edit session for the entry and return
to the screen before the Edit soft key was selected (see step 3).
Press
and
to place the cursor either at the beginning or end of
the item respectively. Press
to move to the next field.
8. Press the Ok or Cancel soft keys to accept or cancel changes.
9. Press
Note
repeatedly to return to the idle display.
You can also edit a contact associated with a speed dial key by pressing and
holding that speed dial key and then following the steps 5 to 7 above.
Deleting Contacts
To delete a contact from the local contact directory:
1. Press the Dir soft key.
2. Select the local contact directory if it does not appear automatically by
pressing
3. Use
.
and
to scroll through the list to find the contact.
2 - 13
User Guide SoundPoint IP 330/320
4. Press
to select the entry.
5. Press the Delete soft key.
The contact is deleted from the directory. The next entry in the directory
appears.
6. Press
repeatedly to return to the idle display.
Placing a Call to a Contact
To place a call to a contact in the local contact directory:
1. Press the Dir soft key.
2. Select the local contact directory if it does not appear automatically by
pressing
3. Use
.
and
to scroll through the list to find the contact.
4. Press
or lift the handset.
Searching For a Contact
To search for a particular contact in the local contact directory:
1. Press the Dir soft key.
2. Select the local contact directory if it does not appear automatically by
pressing
.
3. Search for a contact using the dial pad.
You can change the directory search parameter used. By default, it is the
contact’s last name. For more information, refer to Directory Search on
page 2-6.
The first time a dial pad key is pressed, the first entry whose last name
starts with a character that matches the first letter on the key label will be
2 - 14
Customizing Your SoundPoint IP 330/320 Phone
retrieved. The second key press repeats the process using the second letter
on the key and so on.
For example, to find the first directory entry whose last name starts with J,
press the 5 key once. To find the first entry whose last name starts with R,
press the 7 key three times.
To search for a particular contact in the corporate directory:
1. Press the Dir soft key.
2. Press
, then press
to select the corporate directory.
3. Press
, then press the Search soft key.
You can change the directory search parameter used. By default, it is the
contact’s last name. For more information, refer to Directory Search on
page 2-6.
Note
The View, Save, and Search soft keys remain displayed on the bottom line of the
graphic display as you scroll through the list using Up and Down arrow keys.
4. Press
to enter a last name.
Entry to this field is alphabetic as denoted by
.
5. Enter the first few letters of the last name of the contact from the dial pad.
6. Press the Ok or Cancel soft keys to accept or cancel changes.
7. Press
to display the next search field.
8. Repeat steps 4 to 7 to enter the other search parameters.
9. Press
when you have entered all search parameters.
10. Press the Yes or Cancel soft key to confirm or cancel the search criteria.
You can dial any successful matches from the resulting information on the
graphic display by pressing
Note
or lifting the handset.
When you browse the corporate directory the next time, you may find that your
previous search filters have been retained. For more information, contact your
system administrator.
2 - 15
User Guide SoundPoint IP 330/320
Managing Incoming Calls
You can distinguish incoming calls from contacts in your directory by setting
up distinctive rings, sending them directly to your voice mail, or by
transferring them directly to another party.
Distinguishing Calls
You can customize your phone so that you can distinguish different parties by
ring type.
To set a distinctive ring type for a particular contact:
1. Press the Dir soft key.
2. Use
3. Press
and
to scroll through the list to find the contact.
to select the entry.
4. Press the Edit soft key.
5. Press
repeatedly until the Ring Type field is displayed.
6. Press
to edit the Ring Type.
7. Enter the number corresponding to one of the ring types available.
For more information, refer to Headset Hookswitch on page 2-4.
8. (Optional) To remove an existing value, press
.
9. Press the Ok or Cancel soft keys to accept or cancel changes.
10. Press
Note
repeatedly to return to the idle display.
This feature is local to the phone, and may be over-ridden by your organization’s
settings. For more information, contact your system administrator.
Rejecting Calls
You can customize your phone so that incoming calls from a particular party
are immediately sent to your voice mail.
Note
2 - 16
Rejecting calls is not available on shared lines.
Customizing Your SoundPoint IP 330/320 Phone
To send incoming calls from a particular contact directly to voice mail:
1. Press the Dir soft key.
2. Use
3. Press
and
to scroll through the list to find the contact.
to select the entry.
4. Press the Edit soft key.
5. Press
6. Press
repeatedly until the Auto Reject field is displayed.
, and then
to change between Disabled and Enabled.
7. Press the Ok or Cancel soft keys to accept or cancel changes.
8. Press
repeatedly to return to the idle display.
Diverting Calls
You can customize your phone so that incoming calls from a particular party
are transferred directly to a third party.
To divert incoming calls from a particular contact:
1. Press the Dir soft key.
2. Use
3. Press
and
to scroll through the list to find the contact.
to select the entry.
4. Press the Edit soft key.
5. Press
repeatedly until the Divert Contact field is displayed.
2 - 17
User Guide SoundPoint IP 330/320
6. Press
.
7. Enter the number of the party to whom you want to divert the call.
8. Press the Ok or Cancel soft keys to accept or cancel changes.
9. Scroll down to the Auto Divert field.
10. Press
, and then
to change between Disabled and Enabled.
11. Press the Ok or Cancel soft keys to accept or cancel changes.
12. Press
repeatedly to return to the idle display.
System Customizations
The following section details customizations of your SoundPoint IP 330/320
phone that are performed by your system administrator.
Supporting Multiple Lines
Your SoundPoint IP 330/320 phone can support up to 2 lines.
Typically, the top-most Line Key is reserved for the principal directory
number (DN) of the phone.
Depending on how your phone is configured, the display could resemble one
of the following figures:
2 - 18
Customizing Your SoundPoint IP 330/320 Phone
Supporting Multiple Line Keys Per Line
Each line on the phone can be configured to have more than one Line Key
associated with it. This enhances call visualization and simplifies call
handling. If this is the case, the display could resemble the following figure:
Incoming calls to this line will be distributed evenly among the available Line
Keys. Similarly, outgoing calls will be distributed.
The SoundPoint IP 330/320 combines the call appearances for multiple line
keys into a single call list.
The line key that a call belongs to is indicated by the reverse colored icon.
Supporting Shared Lines
Your SoundPoint IP 330/320 phone supports shared lines. A shared line is
indicated by a different line icon. In the following figure, the line 3413 is
private and the line 3416 is shared.
If two phones share a line, an incoming call to that number will cause both
phones to ring. The call can be answered on either phone but not both.
Calls on shared lines can be transferred, put on hold, or added to a conference.
Note
Shared lines are an optional feature and may not be supported on your particular
system. For more information, contact your system administrator.
Note
Call Forwarding is not available on shared lines.
Do Not Disturb (DND) on shared lines disables the ringing option only, the visual
indication is still in place.
2 - 19
User Guide SoundPoint IP 330/320
2 - 20
3
Using the Basic Features of Your
SoundPoint IP 330/320 Phone
Your SoundPoint IP 330/320 phone is designed to be used like a regular phone
on a public switched telephone network (PSTN). You can place calls, transfer
a call to someone else, or conduct a conference call.
At any time, only one active call may be in progress on your phone. The active
call is the one that has audio associated with it. There may be up to three other
calls on hold or in an “Incoming call” or “Ringing” state on a particular line.
Use
and
to switch between these calls. With two lines, there can
be maximum of eight calls or four conferences on your phone.
This chapter provides basic operating instructions for the SoundPoint IP
330/320 phone. This chapter contains instructions on:
•
Placing a Call
•
Answering a Call
•
Ending a Call
•
Muting the Microphone
•
Adjusting the Volume
•
Redialing a Number
•
Putting a Call on Hold
•
Setting Up a Conference
•
Transferring a Call
•
Forwarding Calls
•
Enabling Do Not Disturb
•
Assigning Speed Dial Indexes
•
Using Voice Mail
3-1
User Guide SoundPoint IP 330/320
To customize your phone, refer to Customizing Your SoundPoint IP 330/320
Phone on page 2-1. To read about the phone’s advanced features, refer to
Using the Advanced Features of Your SoundPoint IP 330/320 Phone on page
4-1. Review useful tips about the phone in Before You Use Your SoundPoint IP
330/320 Phone on page 1-10.
If you require additional information or assistance with your new phone,
contact your system administrator.
Placing a Call
You can place a call in many ways using your SoundPoint IP 330/320 phone:
•
Using the handset
•
Using the speakerphone
•
Using the headset
•
Using
•
Using
or
You can also dial the number first, and then choose the method you will use to
speak to the other party.
To call a speed dial number, use the dial pad to enter the speed dial index
followed by the # key, and then press
place a call.
or pick up the handset to
You can search the local contact directory or the corporate directory and dial
from the search results page.
During a call, you can alternate between Handset, Headset, or Hands-Free
Speakerphone modes by pressing the
or
keys, or picking up the
handset.
Call duration on an active call is monitored through a local call timer. This is
visible within the active call window on the graphic display. In the figure
below, the call to James Dean has lasted 2 hours 48 minutes 23 seconds so far.
3-2
Using the Basic Features of Your SoundPoint IP 330/320 Phone
To place a call using the handset:
1. Do the following steps in any order:
— Pick up the handset.
— Dial the desired number using the dial pad.
Note
The SoundPoint IP 330/320 do not support URL/IP dialing on registered phones.
URL/IP dialing is only allowed on intentionally unregistered phones. The dialing
mode will default to URL entry.
To place a call using Hands-Free Speakerphone mode:
Note
If “Handsfree mode disabled” appears on the graphic display after you press the
speakerphone key, your system administrator has disabled the speakerphone on
your phone.
1. Do one of the following steps:
a
With the handset on-hook, press
or the NewCall soft key to obtain dial tone.
,
,
,
Dial the desired number using the dial pad.
b
With the handset on-hook, dial the desired number using the dial pad.
Press
,
, or
.
To place a call using the headset:
1. Do one of the following steps:
a
With the optional headset connected, press
,
, or the NewCall soft key to obtain dial tone.
Press
.
Dial the desired number using the dial pad.
3-3
User Guide SoundPoint IP 330/320
b
c
With the optional headset connected, dial the desired number using
the dial pad.
Press
.
Press
.
You will hear a dial tone. You can enter the desired number now.
Note
To permanently enable your headset, refer to Headset Memory Mode on page 2-3.
To place a call using the Dial key:
1. Do one of the following steps:
a
Press the Callers soft key to view the Receive Call list.
b
Press
2. Use
to view the Placed Call list.
and
3. Press
to scroll through the list to find the contact.
to complete the call.
Answering a Call
When you are not in another call, you can answer a call in three basic ways
using your SoundPoint IP 330/320 phone:
•
using the handset
•
using the speakerphone
•
using the headset
The steps for answering an incoming call when you are in another call are
different if your phone is configured for:
•
3-4
A single Line Key per line
Using the Basic Features of Your SoundPoint IP 330/320 Phone
•
Multiple Line Keys per line
If your phone is configured with multiple call appearances, refer to Using
Multiple Call Appearances on page 4-3 for instructions on how to answer a
call.
Note
Incoming calls may be ignored by pressing the Reject soft key (for private lines) or
the Ignore soft key (for private and shared lines).
When your SoundPoint IP 330/320 phone is configured for silent ring, press the
ringing Line key or the Answer soft key to answer the call. If your handset is off
hook, the call is routed to the handset. If your handset is on hook, the call is routed
to the speaker.
Answering When Not in Another Call
In all cases, the active call will appear on the graphic display showing call
duration and destination.
To answer a call using the handset:
¾
Pick up the handset.
To answer a call using Hands-Free Speakerphone mode:
Note
If “Handsfree mode disabled” appears on the graphic display after you press the
speakerphone key, your system administrator has disabled the speakerphone on
your phone.
¾
Do one of the following steps:
— Press
.
— With the handset on-hook, press
opposite the incoming
call (where the line status indicator is flashing green).
— Press the Answer soft key.
3-5
User Guide SoundPoint IP 330/320
To answer a call using the headset:
¾
Press
to answer the call through an optionally connected headset.
If Headset Memory Mode is activated, press
soft key.
or the Answer
Answering When in Another Call
You are busy on an active call and a second incoming call arrives on the same
phone number.
•
If your phone is configured for a single Line Key per line:
— The second call may cause a call waiting tone to be played and you see
the second call appearance. The call waiting prompt identifying the
incoming caller appears for 10 seconds only. You can ignore, answer,
or reject the call. (The Reject soft key on private lines only.)
— After this point the active call is in focus and the user must scroll to the
incoming call appearance to Answer
•
If your phone is configured for multiple Line Keys per line:
— The second call will cause a call waiting tone to be played, the second
Line Key indicator to fast flash green, and an incoming call icon
appears. The call waiting prompt identifying the incoming caller
appears for 10 seconds only. You can ignore, answer, or reject the call.
(The Reject soft key on private lines only.)
•
If your phone is configured for shared lines:
— The second call will cause a call waiting tone to be played, the second
Line Key indicator to fast flash green, and an incoming call icon
appears on the second Line Key. The call waiting prompt identifying
the incoming caller appears for 10 seconds only.
Note
Pressing the Ignore soft key will stop the ringing for that call.
To answer an incoming call on a line configured for a single Line Key:
Note
Use this procedure after the call prompt disappears. The call waiting prompt
interrupts the active call for 10 seconds, where the incoming call can be
immediately dealt with.
1. Press
3-6
to put the original call on hold.
Using the Basic Features of Your SoundPoint IP 330/320 Phone
2. Press
to access the new call.
Soft key labels are updated on the display showing Ignore, Answer, and
Reject.
3. Answer the incoming call.
This places the original call on hold and refreshes the soft key labels.
To answer an incoming call on a line configured for multiple Line Keys:
Note
Use this procedure after the call prompt disappears. The call waiting prompt
interrupts the active call for 10 seconds, where the incoming call can be
immediately dealt with.
¾
Do one of the following steps:
— Answer the call by pressing
with the second incoming call.
or
associated
The first call is put on hold and the second call is answered.
— Press
to put the original call on hold.
Soft key labels are updated on the display showing Ignore, Answer,
and Reject.
Answer the incoming call.
This places the original call on hold and refreshes the soft key labels.
Answering a call on shared line is no different than on private line, except that
there is no Reject soft key and another person on the shared line might answer
the call.
Ending a Call
To end a call:
¾
Do one of the following steps:
— Press the EndCall soft key.
— Replace the handset.
— Press
if in Hands-free Speakerphone Mode, or
Headset Mode.
if in
3-7
User Guide SoundPoint IP 330/320
Muting the Microphone
During a call, press
. The Message Waiting Indicator turns red and a
microphone on the graphic display indicates that the other party (or parties)
cannot hear you.
Microphone Mute applies to all modes: Handset, Headset, and Hands-free
Speakerphone. You can still hear all other parties while mute is enabled.
To turn off Microphone Mute, press
again.
Adjusting the Volume
Press
to adjust receiver volume during a call. Pressing
these keys in the idle state adjusts the ringer volume.
Note
To conform to regulatory requirements, handset and headset volume will return to a
preset level after each call, but the configuration can be changed by your system
administrator. Hands-free Speakerphone volume settings will be maintained across
calls.
Redialing a Number
To redial any call placed from your phone:
¾
Refer to To place a call using the Dial key: on page 3-4.
Putting a Call on Hold
During a call, press
. This will be indicated on the graphic display by the
hold icon as the line indicator.
3-8
Using the Basic Features of Your SoundPoint IP 330/320 Phone
Press
again or the Resume soft key to resume the call. The active audio
icon (one of
,
, or
) appears as the line indicator.
When a call has been on hold for an extended period of time, both visual and
audible alerts appear. Contact your system administrator to determine if this
feature is enabled/disabled, what the time period is, and what sound effects
are available. When active on a call, the sound effects are played at a volume
that is typically lower than the normal ringer volume.
Note
As using the Hold feature typically generates music or a beeping tone, avoid putting
a conference call on hold.
Multiple Calls on Hold
If multiple calls are on hold, use
and
to switch between the calls,
then press the Resume soft key to retrieve the desired call.
If two or more calls are on hold, an indication appears on the graphic display,
for example “3/4”, indicating that this is the third call out of four calls.
If calls are on hold on more than one Line Key, all calls are combined into a
single call list. The Line Key that a call is associated with is indicated by the line
icon in reverse colors. Pressing a Line Key with calls on hold will place the
current active call on hold and resume the first call on that Line Key.
Setting Up a Conference
You can create a conference with other parties using the phone’s local
conference feature.
To set up a conference:
1. Call the first party.
3-9
User Guide SoundPoint IP 330/320
Note
You can either dial the phone number directly or search for the number in the
Contact Directory or Call Lists. For more information, refer to Placing a Call on page
3-2, Searching For a Contact on page 2-14, or Managing Call Lists on page 2-7.
2. Press Conf soft key to create a new call.
The active call is placed on hold.
3. Call the second party.
4. When the second party answers, press the Conf soft key again to join all
parties in the conference.
To split a conference call:
¾
Press the Split soft key to split the conference.
Both parties will be on hold.
To set up a conference call using the Join soft key:
¾
When you are in an active call:
a
If you have one call on hold (on the same line or other line), use
to go to the call on hold, then press the Join soft key.
A conference is created with the active call, the call on hold and
yourself.
b
If you have more than one call on hold, use
and
to switch
to the desired call on hold, press the Join soft key.
A conference is created with active call, the call on hold and yourself.
To end a conference call:
¾
Press the EndCall soft key or hang up.
The other parties will continue to be connected.
3 - 10
Using the Basic Features of Your SoundPoint IP 330/320 Phone
Transferring a Call
A call can be transferred in one of three ways:
•
Consultative transfer—The party to whom you want to transfer the call
answers their phone before you transfer the call or hang up. You can
consult with them before completing the transfer.
— To transfer a call: on page 3-11.
•
Blind transfer—The call is automatically transferred after you dial the
number of the party to whom you want to transfer the call.
— To perform a blind transfer: on page 3-12.
•
Attended transfer—The parties are automatically connected to each other
after you exit the conference.
— Set up a conference call and then end your participation. For more
information, refer to Setting Up a Conference on page 3-9.
To transfer a call:
1. During a call, press Trans soft key.
The active call is placed on hold.
2. Enter the number to which you want to transfer the call.
A normal (or consultative) transfer is assumed.
Note
Access to the local contact directory, corporate directory, or received callers list at
this point will be added in a future release. For more information, contact your
system administrator.
3. As soon as the ring-back sound is heard or after the party answers, press
Trans soft key to complete the transfer.
You can talk privately to the party to which you are transferring the call
before the transfer is completed.
If you are using a handset, the transfer can be completed by putting the
handset on the cradle.
You can cancel the transfer before the call connects by pressing the Cancel
soft key.
3 - 11
User Guide SoundPoint IP 330/320
To perform a blind transfer:
1. During a call, press the Trans soft key.
2. Press the Blind soft key.
3. Do one of the following steps:
a
Enter the number to which you want to transfer the call.
b
Press the Dir soft key to access the local contact directory, use
and
c
to access the contacts, and then press
Press the Dir soft key to access the corporate directory, search for the
desired contact, and then press
d
.
Press the Callers soft key to access the Received Call list, use
and
e
.
Press
to access the contact, and then press
to access the Placed Call list, use
to access the contact, and then press
.
and
.
At this point, the call is connected to the number to which you are
transferring them.
Forwarding Calls
You can configure your phone so that all incoming calls are forwarded to
another party (known as static forwarding).
All incoming calls can be forwarded to another party while Do Not Disturb is
enabled on your phone. For more information, contact your system
administrator.
Note
Call Forwarding is not available on shared lines.
This feature is local to the phone, and may be overridden by call server settings.
For more information, contact your system administrator.
3 - 12
Using the Basic Features of Your SoundPoint IP 330/320 Phone
Static Forwarding
To enable call forwarding to another party:
1. Press
and select Features > Forward.
2. (Optional) If multiple lines are configured on your phone, select the line
to forward from the list using
3. Using
then press
and
and
.
, select the forwarding type you want to change and
. The options are:
— Always—For all incoming calls
— No Answer—Once all options to accept calls have been taken
— Busy—When you are already in a call
4. Depending on your selection:
Note
a
If you select Always, enter a number to forward all future incoming
calls to.
b
If you select No Answer, enter a number to forward all unanswered
incoming calls to and how many rings to wait before forwarding (one
ring is approximately six seconds). A value of 2 is recommended.
c
If you select Busy, enter a number to forward all future incoming calls
to when you are already in another call.
You can also enter the SIP URL or IP address. For more information on using a SIP
URL or IP address, refer to To place a call using the handset:: on page 3-3
5. Select the Enable soft key to confirm call forwarding.
Select the Exit soft key to cancel any changes.
The idle display returns with a moving arrow as the line label to confirm
call forwarding is enabled.
3 - 13
User Guide SoundPoint IP 330/320
To disable call forwarding:
1. Press
and select Features > Forward.
2. (Optional) If multiple lines are configured on your phone, select the line
to forward from the list using
3. Using
and
and
.
, select the forwarding type you want to change and
then press the Select soft key.
4. Press the Disable soft key to turn off call forwarding.
The idle display returns and the regular icon appears as the line indicator.
Enabling Do Not Disturb
Press
and then select Features > Do not disturb to prevent the
phone from ringing on incoming calls. A flashing icon and text on the graphic
display indicates that Do Not Disturb is on.
Calls received while Do Not Disturb is enabled are logged in the Missed Calls
list unless configured to be forwarded to another party by your system
administrator.
To disable Do Not Disturb, press
not disturb again.
Note
and then select Features > Do
This feature is local to the phone, and may be overridden by call server settings.
For more information, contact your system administrator.
Multiple Lines and Do Not Disturb
If multiple lines are configured on your phone, Do Not Disturb can be set on a
line-by-line basis from the list using
and
. For more information,
contact your system administrator. When Do Not Disturb is enabled for a
particular line, this is indicated by a flashing “X” beside the line indicator on
the display.
3 - 14
Using the Basic Features of Your SoundPoint IP 330/320 Phone
Assigning Speed Dial Indexes
You can associate a contact with
frequently used number.
for single touch dialing of a
For example in the figure below, pressing
Note
places a call to James.
The contact with the lowest speed dial index will be associated with the Line 2 key
for single touch dialing.
For other frequently used numbers, you can associate them with a speed dial
index. To dial a contact associated with a speed dial index, enter the speed dial
index followed by the # key using the dial pad, then press
up the handset
The Speed Dial list can be accessed by pressing
Features > Speed Dial...
or pick
and selecting
When a new entry is added to the Contact Directory, it is automatically
assigned the next available speed dial index and the new entry appears at the
bottom of the Speed Dial list.
Assigning New Speed Dial Indexes
To add or edit a speed dial index for an existing contact:
1. Press the Dir soft key.
2. Use
3. Press
and
to scroll through the list to find the contact.
to select the entry.
4. Press the Edit soft key.
5. Press
repeatedly until the speed dial index appears.
3 - 15
User Guide SoundPoint IP 330/320
6. Press
to select the speed dial index for edit.
7. Do one of the following steps:
— Enter the next available speed dial index.
— Delete the existing speed dial index by using the Backspace soft key,
and then enter a new speed dial index.
8. Press the Ok or Cancel soft keys to accept or cancel changes.
9. Press
Note
repeatedly to return to the idle display.
Press and hold the unassigned Line 2 key from the idle display to associate a
speed dial index. The next available speed dial index will be assigned
automatically.
To assign a new speed dial key:
1. Press and hold
if unassigned.
A new empty entry in the contact directory is automatically opened
allowing contact information to be added.
2. Press
to enter a first name.
3. Enter the first name of the contact from the dial pad.
4. Press the Ok or Cancel soft keys to accept or cancel changes.
5. Press
to display the next field in the contact’s entry.
6. Repeat steps 2 to 5 to enter the last name of the contact.
7. Repeat steps 2 to 5 to enter a contact number.
8. Repeat steps 2 to 5 to change the Speed Dial Index if desired.
The index can be any value between the next available index value and the
maximum (99).
Polycom recommends that you assign speed dial index values consecutively.
For example, the second Line Key is assigned to the speed dial index value “2”.
9. Press the Yes or Cancel soft keys to accept or cancel changes.
10. Press
Note
3 - 16
repeatedly to return to the idle display.
To add a speed dial contact if the Line 2 key is already assigned, refer to Adding
Contacts on page 1-1.
Using the Basic Features of Your SoundPoint IP 330/320 Phone
Using Voice Mail
Your voice mail is saved in a centralized location and may be accessed from
your phone.
The presence of new Voice Mail messages is indicated by a flashing Message
Waiting Indicator LED on the front of the phone and a visual notification on
the graphic display. If the phone is configured for multiple lines, an individual
line indicator icon indicates Voice Mail messages left on that line.
A stutter dial tone in place of normal dial tone is used to indicate that one or
more voice messages are waiting at the message center.
Note
Voice Mail is an optional feature configured on the call server and may not be
supported on your particular system. For more information, contact your system
administrator.
Screen options may vary with your application. Voice Mail may be accessible with a
single key press. Contact your system administrator about this option.
To listen to voice messages:
1. Press the Msgs soft key or press
Messages, and then press
Note
, select Features >
.
If your SoundPoint IP 330/320 has a Messages key, press it to access your Voice
Mail.
2. Follow voice or visual prompts on the graphic display to retrieve your
messages.
If multiple lines are configured on your phone, select from which line
messages are to be retrieved.
3 - 17
User Guide SoundPoint IP 330/320
3 - 18
4
Using the Advanced Features of Your
SoundPoint IP 330/320 Phone
This chapter provides operating instructions for the advanced features of the
SoundPoint IP 330/320 phone. This chapter contains instructions on:
•
Using Automatic Call Distribution
•
Using Multiple Call Appearances
•
Using Buddy Lists
•
Restarting Your Phone
To customize your phone, refer to Customizing Your SoundPoint IP 330/320
Phone on page 2-1. To read about the phone’s basic features, refer to Using the
Basic Features of Your SoundPoint IP 330/320 Phone on page 3-1.
If you require additional information or assistance with your new phone,
contact your system administrator.
Using Automatic Call Distribution
Note
ACD is not available on all call servers. For more information, contact your system
administrator.
Automatic call distribution (ACD) systems allow companies that handle a lot
of incoming phone calls to direct them to a person who is able to talk at the
earliest opportunity.
The SoundPoint IP 330/320 phone allows:
•
ACD login and logout
•
ACD agent available and unavailable
4-1
User Guide SoundPoint IP 330/320
When ACD is enabled on your phone, the line icon
appears. This is the
default setting. No calls will be directed to your phone.
After you log in (refer to To log into the ACD:), the line icon changes to
.
You are now considered available and calls will be directed to your phone.
After you end a call, the line icon alternates between
and
showing you are now unavailable. You must set yourself to available for calls
to be directed to you again (refer to To set ACD agent availability:)
To log into the ACD:
1. Press
.
2. Select Features > ACD Login/Logout...
3. Select Login.
4. Press
.
5. Enter your user ID and press the Login soft key.
6. Press
7. Press
4-2
to display the next field.
.
Using the Advanced Features of Your SoundPoint IP 330/320 Phone
8. Enter your password and press the Login soft key.
9. Press
repeatedly to return to the idle display.
To log out of the ACD:
1. Press
.
2. Select Features > ACD Login/Logout...
3. Select Logout.
4. Press
repeatedly to return to the idle display.
To set ACD agent availability:
1. Press
.
2. Select Features > ACD Agent Availabilit...
3. Use
and
to switch between Available and Unavailable
settings.
4. Press
5. Press
to select the setting.
repeatedly to return to the idle display.
Repeat steps 1 to 5 to manually set the ACD agent to unavailable.
Using Multiple Call Appearances
Each line on the phone can be configured to have one or more call
appearances. More than one call appearances is useful if there is an active call
and an incoming call arrives.
4-3
User Guide SoundPoint IP 330/320
For example, the first figure shows Line 2 in a held call with Dean at extension
1703 and Line 1 has a call on hold.
The second figure shows Line 1 holding a call from Bob at extension 1701.
To answer an incoming call when configured for multiple call appearances:
¾
Do one of the following steps:
— Press
to put the original call on hold and then answer the
incoming call.
— Answer the incoming call during the Call Waiting prompt (first 10
seconds).
Soft key labels are updated on the display with Ignore, Answer, and
Reject.
— Wait for the Call Waiting prompt to disappear, use
the incoming call, and then answer the incoming call.
to scroll to
This places the original call on hold and refreshes the soft key labels.
If two or more call appearances are in use, one will appear on the display and
the total number will be indicated by a counter at the top right corner of the
display. For example “3/4” indicates that the highlighted call is the third one
out of a total of four.
You can also place another outbound call on the same first line. Press
during the first call and press the NewCall soft key to obtain dial tone for a
second call.
4-4
Using the Advanced Features of Your SoundPoint IP 330/320 Phone
Using Buddy Lists
Your SoundPoint IP 330/320 phone combines interactive message services
and status monitoring to complement a traditional messaging application
such as e-mail.
Live interaction within a pool of phones is possible by monitoring the
“presence” of the parties involved. Your phone can “watch” the status of up to
8 other phones or 8 buddies. These other phones form your “buddy list”. The
status of your buddies is displayed and updated in real time. Your phone can
be “watched” by up to 8 other phones.
If your SoundPoint IP 330/320 SIP phone is configured to work with Microsoft
Live Communications Server 2005, the behavior of the presence setting and
buddy lists is different. For more information, contact your system
administrator.
Presence
To view and change your presence settings:
1. Press
.
2. Select Features > Presence > My Status.
3. Use
or
to scroll through the list, and then press
to select
your new status.
This affects information sent to phones watching you.
Presence information will also be sent to watching phones when you go
off-hook or enable Do Not Disturb.
Managing Buddies
Note
The instructions in this section do not apply if your call server is Microsoft Live
Communications Server 2005. In that case, refer to the following section,
Integrating With Microsoft Live Communications Server 2005.
4-5
User Guide SoundPoint IP 330/320
To add or delete a contact from your buddy list:
1. Press the Dir soft key.
2. Use
or
to scroll through the list to find the contact.
3. Press
to select the entry.
4. Press
repeatedly until the Watch Buddy field appears.
5. Press
to select the Watch Buddy field.
6. Use
or
to switch between Enabled and Disabled settings.
When Watch Buddy is enabled, the contact is added to your buddy list.
When Watch Buddy is disabled, the contact is removed from your buddy
list.
The default for Watch Buddy is Disabled.
7. Press the Ok or Cancel soft keys to accept or cancel changes.
8. Press
repeatedly to return to the idle display.
To block or unblock a contact from your buddy list:
1. Press the Dir soft key.
2. Use
or
to scroll through the list to find the contact.
3. Press
to select the entry.
4. Press
repeatedly until the Block Buddy fields.
5. Press
to select the Block Buddy field.
6. Use
or
to switch between Enabled and Disabled settings.
When Block Buddy is enabled, the contact cannot watch your phone. When
Block Buddy is disabled, the contact can watch your phone.
The default for Block Buddy is Disabled.
7. Press the Ok or Cancel soft keys to accept or cancel changes.
8. Press
4-6
repeatedly to return to the idle display.
Using the Advanced Features of Your SoundPoint IP 330/320 Phone
Integrating With Microsoft Live Communications Server 2005
Your phone can be configured to work with Microsoft Live Communications
Server 2005 and communicate with others using Microsoft Office
Communicator and Windows Messenger. From your phone, you can invite,
join, control, and monitor integrated multipoint audio and video conferences.
Any contacts added through your buddy list will appear as a contact in
Microsoft Office Communicator and Windows Messenger. Any contacts
added as a contact in Microsoft Office Communicator and Windows
Messenger will appear in your buddy list.
To view and change your presence, refer to To view and change your presence
settings: on page 4-5.
For more information, contact your system administrator.
To add a contact to your buddy list:
1. Press
.
2. Select Features > Presence > Buddy Status.
3. Do one of the following steps:
a
If the buddy list is empty, press
number.
b
If the buddy list is not empty, use
press
c
to enter a new buddy's contact
to scroll up the new entry,
to enter a new buddy's contact number.
If the buddy list is not empty, press
to select an entry, then press
the Add soft key to add a new entry.
4. Enter the desired contact number and press the Ok soft key.
5. Press
repeatedly to return to the idle display.
You can also delete a contact or dial a contact from your buddy list.
To view and change your privacy list:
1. Press
.
2. Select Features > Presence > Privacy List.
3. Use
or
to scroll through the list to find the contact.
4-7
User Guide SoundPoint IP 330/320
4. Press
to select the entry.
5. Press Edit soft key.
6. Press
to scroll through the list to find the Access field.
7. Press
to select the field.
8. For Access, use
or
to select Enabled.
When Access is enabled, you are allowing the contact to see your presence.
When Access is disabled, you are disallowing the contact from seeing your
presence.
The default for access is Disabled.
9. Press
repeatedly to return to the idle display.
You can also delete a contact or dial a contact from your privacy list.
For more information on contacting buddies, refer to Placing a Call on page 3-2
or the Microsoft Office Communicator and Windows Messenger
documentation.
Restarting Your Phone
Periodically, you may need to restart your phone. The reasons for this include:
4-8
•
Accepting a new configuration
•
Accepting new software
Note
In the case of problems, it may be possible to restore normal operation of your
phone without restarting. Contact your system administrator before attempting to
restart your phone.
Note
The call lists are automatically cleared when you restart the phone.
Using the Advanced Features of Your SoundPoint IP 330/320 Phone
To restart the phone:
¾
Do one of the following steps:
— Simultaneously press and hold
,
, and
for more than 3 seconds or until a beep is heard.
1
ABC
DEF
2
3
4
JKL
5
MNO
PQRS
TUV
WXYZ
Hold
GHI
7
8
6
9
OPER
0
— Press
, then select Settings > Advanced > Restart Phone.
You must enter the administrative password to access this menu.
The restart process will begin and is complete when the idle display is
shown.
4-9
User Guide SoundPoint IP 330/320
4 - 10
5
Troubleshooting Your
SoundPoint IP 330/320 Phone
This chapter presents problems, likely causes, and corrective actions.
Problems are grouped as follows:
•
Power and Startup
•
Controls
•
Access to Screens and Systems
•
Calling
•
Displays
•
Audio
If you still need assistance, contact your system administrator.
5-1
User Guide SoundPoint IP 330/320
Power and Startup
Symptom
Problem
Corrective Action
There are power issues.
The SoundPoint IP 330/320
phone has no power.
Do one of the following steps:
5-2
•
Verify that no lights appear on the unit
when it is powered up.
•
Check if the phone is properly plugged
into a functional AC outlet.
•
Make sure that the phone isn't
plugged into a plug controlled by a
light switch that is off.
•
If plugged into a power strip, try
plugging directly into a wall outlet
instead.
•
Try the phone in another room where
the electricity is known to be working
on a particular outlet.
Troubleshooting Your SoundPoint IP 330/320 Phone
Controls
Symptom
Problem
Corrective Action
The dial pad does not work.
The dial pad on the SoundPoint
IP 330/320 phone does not
respond.
Do one of the following steps:
•
Check for a response from other
feature keys or from the dialpad.
•
Place a call to the phone from a known
working telephone. Check for display
updates.
•
Press the Menu key followed by
System Status and Server Status to
check if the telephone is registered
correctly to the server.
•
Press the Menu key followed by
System Status and Network Statistics.
Scroll down to see if LAN port shows
active or Inactive.
•
Check the termination at the switch or
hub end of the network LAN cable.
Ensure that the switch/hub port
connected to the telephone is
operational (if not accessible, contact
your system administrator).
•
Before restarting your phone, contact
your system administrator, since this
may allow more detailed
troubleshooting to occur before losing
any current status information.
5-3
User Guide SoundPoint IP 330/320
Access to Screens and Systems
Symptom
Problem
Corrective Action
There is no response from
feature key presses.
The SoundPoint IP 330/320
phone is not in active state.
Do one of the following steps:
The display shows “Network Link
is Down”.
5-4
The LAN cable is not properly
connected.
•
Press the keys more slowly.
•
Check with the system administrator
to see whether or not the key has
been mapped to a different function or
disabled.
•
Make a call to the phone to check for
inbound call display and ringing as
normal. If successful, try to press
feature keys within the call to access
the Menu, for example.
•
Press Menu followed by Status >
Lines to confirm line is actively to the
call server.
•
Reboot the phone to attempt
re-registration to the call server (refer
to Restarting Your Phone on page
4-17).
Do one of the following steps:
•
Check termination at the switch or hub
(furthest end of the cable from the
phone).
•
Check that the switch or hub is
operational (flashing link/status lights)
or contact your system administrator.
•
Press Menu followed by Status >
Network. Scroll down to verify that the
LAN is active.
•
Reboot the phone to attempt
re-registration to the call server (refer
to Restarting Your Phone on page
4-17).
Troubleshooting Your SoundPoint IP 330/320 Phone
Calling
Symptom
Problem
Corrective Action
There is no dial tone.
Power is not correctly applied to
the SoundPoint IP 330/320
phone.
Do one of the following steps:
Dial tone is not present on one of
audio paths.
•
Check that the display is illuminated.
•
Make sure the LAN cable is inserted
properly at the rear of the phone (try
unplugging and re-inserting the
cable).
•
If using PoE, have your system
administrator check that the switch is
supplying power to the phone.
Do one of the following steps:
•
Switch between Handset, Headset (if
present) or Hands-Free
Speakerphone to see if dial tone is
present on other paths.
•
If dial tone exists on another path,
connect a different handset or
headset to isolate the problem.
5-5
User Guide SoundPoint IP 330/320
Symptom
Problem
Corrective Action
The phone does not ring.
Ring setting or volume is low.
Do one of the following steps:
Outbound or inbound calling is
unsuccessful.
You turned off the ringer.
“Service Unavailable” is
displayed on the graphic display.
5-6
The user pressed the New Call
soft key, dialed a number with the
handset on-hook, attempted to
make a call from the contact
directory when the phone was
not registered.
•
Adjust the ringing level from the front
panel using the volume up/down keys.
•
Check same status of handset,
headset (if connected) and through
the Hands-Free Speakerphone.
Do one of the following steps:
•
Place a call to the phone under
investigation. Check that the display
indicates incoming call information.
•
Lift the handset. Ensure dial tone is
present and place a call to another
extension or number. Check that the
display changes in response.
Do one of the following steps:
•
When there is an incoming call, lift the
handset, press Speakerphone key or
press Headset key and you will get a
dialtone.
•
Pressing the ringing Line Key or
Answer soft key will answer the call.
•
If the handset is off-hook when
Answer soft key or Line Key is
pressed, the call is routed to the
handset.
•
If the handset is on-hook when
Answer soft key or Line Key is
pressed, the call is routed to the
speaker.
Do one of the following steps:
•
Check with the system administrator
to see when your phone will be
registered.
Troubleshooting Your SoundPoint IP 330/320 Phone
Displays
Symptom
Problem
Corrective Action
There is no display.
Power is not correctly applied to
the SoundPoint IP 330/320
phone.
Do one of the following steps:
The display is incorrect.
The display has bad contrast.
The contrast needs adjustment.
Outbound or inbound calling is
unsuccessful.
The display is flickering.
Certain type of older fluorescent
lighting causes the display to
appear to flicker.
•
Check that the display is illuminated.
•
Make sure the LAN cable is inserted
properly at the side of the phone (try
unplugging and re-inserting the
cable).
•
If using in-line powering, have your
system administrator check that the
switch is supplying power to the
phone.
Do one of the following steps:
•
Refer to Display Contrast on page 2-3.
•
Reboot the phone to obtain a default
level of contrast (refer to Restarting
Your Phone on page 4-17).
Do one of the following steps:
•
Place a call to the phone under
investigation. Check that the display
indicates incoming call information.
•
Lift the handset. Ensure dial tone is
present and place a call to another
extension or number. Check that the
display changes in response.
Do one of the following steps:
•
Move the SoundPoint IP 330/320 SIP
phone away from the lights.
•
Replace the lights.
5-7
User Guide SoundPoint IP 330/320
Audio
Symptom
Problem
Corrective Action
There is no audio on the
headset.
The connections are not correct.
Do one of the following steps:
5-8
•
Ensure the headset is plugged into the
jack marked Headset at the rear of the
phone.
•
Ensure the headset amplifier (if
present) is turned on and/or the
volume is correctly adjusted). If the
amplifier uses batteries, check that
they are fully charged.
Regulatory Notices
Service Agreements
Please contact your Polycom Authorized Reseller for information about service agreements applicable to your
product.
Governing Law
This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and
by the laws of the United States, excluding their conflicts of laws principles. The United Nations Convention on
Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited
Warranty and Limitation of Liability.
All rights reserved under International and Pan-American Copyright Conventions. No part of the contents of this
manual may be copied, reproduced, or transmitted in any form or by any means, or translated into another language
or format, in whole or part, without written consent from Polycom, Inc. Do not remove (or allow anybody else to
remove) any product identification, copyright or other notices.
Limitations of Liability
LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, POLYCOM EXCLUDES FOR ITSELF
AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING
NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF
ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR
DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS,
EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE
AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.
Regulatory Notices - 1
User Guide SoundPoint IP 330/320
Polycom Limited Warranty and Limitation Liability
LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from
defects in workmanship and materials, under normal use and service, for one year from the date of purchase from
Polycom or its authorized reseller.
Polycom’s sole obligation under this express warranty is at Polycom’s option and expense, to repair the defective
product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the
two foregoing options are reasonably available, Polycom may, on its sole discretion, refund to Customer the
purchase price paid for the defective product. All products that are replaced will become the property of Polycom.
Replacement products or parts may be new or reconditioned.
Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the
remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid
and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that
provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the
returned item is received by Polycom. The repaired or replaced item will be shipped to Customer, at Polycom’s
expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of
loss or damage until the item is delivered to Customer.
The product software comes with 90-day software warranty, providing for software updates (minor releases/bug
fixes). To continue to receive support, purchasing a maintenance contract is the most economical solution.
Exclusions
Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or
malfunction in the product does not exist or results from:
• Failure to follow Polycom’s installation, operation, or maintenance instructions.
• Unauthorized product modification or alteration.
• Unauthorized use of common carrier communication services accessed through the product.
• Abuse, misuse, negligent acts or omissions of Customer and persons under Customer’s control; or
• Acts of third parties, acts of God, accident, fire, lightening, power surges or outages, or other hazards.
Warranty Exclusive
IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY
FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING
WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS,
OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR
OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR
A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND
NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES NOR
AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE
SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.
Regulatory Notices - 2
Regulatory Notices
Safety and Compliance
Part 15 FCC Rules
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interferences received, including interference that may cause undesired operation.
Class B Digital Device or Peripheral
Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.
Modifications
In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly
approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be
used on a coin service or party line.
Installation Instructions
Installation must be performed in accordance with all relevant national wiring rules.
L’Installation doit être exécutée conformément à tous les règlements nationaux applicable au filage électrique.
Plugs Acts as Disconnect Device
The socket outlet to which this apparatus is connected must be installed near the equipment and must always be
readily accessible.
La prise électrique à laquelle l’appareil est branché doit être installée près de l’équipement et doit toujours être
facilement accessible.
Industry Canada (IC)
This Class [B] digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada.
CE and VCCI Mark
This SoundPoint IP 330/320 SIP is marked with the CE mark. This mark indicates compliance with EC Directives
2006/95/EC and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270
Bath Road, Slough, Berkshire, SL1 4DX, UK.
Regulatory Notices - 3
User Guide SoundPoint IP 330/320
Regulatory Notices - 4
Index
Symbols
# key, page down shortcut 1–10
* key, page up shortcut 1–10
Numerics
123 icon 2–10
A
ABC icon 2–9, 2–15
ACD. See also automatic call distribution
answering calls 3–4, 3–5
assembling your phone 1–3
assigning speed dial indexes 3–15
automatic call distribution 4–1
B
base, attaching 1–5
block buddies 4–6
buddy lists 4–5
C
call lists
types of 2–7
calls
ending 3–7
on hold 3–8
with handsets 3–3
with headsets 3–3
conferences, setting up 3–9
contact directory 2–8
contact lists. See buddy lists
customizing your phone 2–1
D
data entry 1–10
data entry, switching modes 1–10
directory search 2–6
directory, contacts 2–8
display contrast 2–3
Do Not Disturb 3–14
E
electronic hookswitch 2–4
ending calls 3–7
F
features
advanced 4–1
basic 3–1
list of 1–8
SoundPoint IP 330 1–8
forwarding calls 3–12
G
getting started 1–1
H
handset
answering a call 3–5
connecting 1–4
illustration 1–2
placing a call 3–3
hands-free mode
answering a call 3–5
disabled 3–3
placing a call 3–3
headset
answering a call 3–6
connecting 1–4
electronic hookswitch 2–4
memory mode 2–3
placing a call 3–3
headset jack 1–5
headset memory mode 2–3
holding calls 3–8
I
idle display 2–2
inactivity timer 1–11
Index – 1
User Guide SoundPoint IP 330/320
L
language support 2–5
M
managing buddies 4–5
microphone mute 3–8
Microsoft Office Live Communications
Server 2005 4–5, 4–7
multiple call appearances 4–3
multiple calls, hold 3–9
multiple keys per line 2–19
multiple lines
call forwarding 3–13
Do Not Disturb 3–14
ring type 2–5
support for 2–18
Voice Mail 3–17
MyStat 4–5
N
navigation guide icon 1–11
navigation key usage 1–10
network connection, phone 1–4
P
parts list 1–2
placing calls 3–2
PoE. See Power over Ethernet
Power over Ethernet (PoE) 1–4
power source, phone 1–4
presence 4–5
privacy list 4–7
R
redialing numbers 3–8
restarting phones 4–8
ring types 2–5
RJ-9 1–5
S
shared lines 2–19
shortcuts 1–10
silent ring, answering calls 3–5
SoundPoint IP 320. See SoundPoint IP 330
Index – 2
SoundPoint IP 330
adjusting display constrast 2–3
adjusting volume 3–8
advanced features 4–1
answering calls 3–4, 3–5
assembling 1–3
assigning speed dial indexes 3–15
attaching base 1–5
automatic call distribution 4–1
basic features 3–1
buddy lists 4–5
call lists, types of 2–7
calls, on hold 3–8
contact directory 2–8
customizing 2–1
data entry 1–10
Do Not Disturb 3–14
electronic hookswitch 2–4
ending calls 3–7
features, list of 1–8
figure, features 1–8
forwarding calls 3–12
getting started 1–1
handset 1–4
headset 1–4
headset memory mode 2–3
idle display 2–2
illustration 1–2
language support 2–5
multiple call appearances 4–3
multiple keys per line 2–19
muting microphone 3–8
navigation key usage 1–10
parts list 1–2
placing calls 3–2
presence 4–5
redialing numbers 3–8
restarting phone 4–8
ring type 2–5
setting time and date 2–2
setting up conferences 3–9
shared lines 2–19
shortcuts 1–10
text entry 1–11
transferring calls 3–11
troubleshooting 5–1
using multiple lines 2–18
voice mail 3–17
SoundPoint IP 330/320
difference between phones 1–4
speakerphone. See hands-free mode
speed dialing 3–15
switching entry modes 1–10
system administrators, text entry 1–11
Index
T
text entry 1–11
time and date 2–2
transferring calls 3–11
troubleshooting
audio problems 5–8
calling problems 5–5
controls problems 5–3
display problems 5–7
power and startup problems 5–2
screen and system problems 5–4
U
useful tips 1–10
V
voice mail 3–17
volume 3–8
W
watch buddies 4–6
Index – 3
User Guide SoundPoint IP 330/320
Index – 4