Aroma ARC-360-NGP Instruction manual

ARC-360-NGP
Instruction Manual
#1 Rice Cooker Brand*
Questions or concerns about
your rice cooker?
Before returning to the store...
Aroma’s customer service experts are
happy to help. Call us toll free at
1-800-276-6286.
Answers to many common questions
and even replacement parts can be
found online. Visit
www.AromaCo.com/Support.
*Based on 2012 NPD POS Data.
Rice Cooker & Food Steamer
Congratulations on your purchase of the Aroma® 20-Cup Rice Cooker and Food Steamer. In no time at all, you’ll be making fantastic, restaurant-quality rice with a push
of the switch! Whether long, medium or short grain, this cooker is specially calibrated to prepare all varieties of rice, including tough-to-cook whole grain brown rice, to
fluffy perfection.
In addition to rice, your new Aroma® rice cooker is ideal for healthy, one-pot meals for the whole family. The convenient steam tray inserts directly over the rice, allowing
you to cook moist, fresh meats and delicious vegetables at the same time in the same pot. Steaming foods locks in their natural flavor and nutrients without added oil or
fat, for meals that are as nutritious and low-calorie as they are easy.
But it doesn’t end there. Your new rice cooker is also great for soups, stews, stocks, gumbos, jambalaya, breakfast frittata, dips and even desserts!
Several delicious recipes are included at the back of this manual, and even more are available online at www.AromaCo.com.
This manual contains instructions for using your rice cooker as well as all of the accessories included. There are also helpful measurement charts for cooking rice and
steaming.
For more information on your Aroma® rice cooker, or for product service, recipes and other home appliance solutions, please visit us online at www.AromaCo.com.
Published By:
Aroma Housewares Co.
6469 Flanders Drive
San Diego, CA 92121
U.S.A.
1-800-276-6286
www.AromaCo.com
©2013 Aroma Housewares Company
All rights reserved.
IMPORTANT SAFEGUARDS
Basic safety precautions should always be followed when using electrical appliances, including the
following:
1.
2.
3.
4.
Important: Read all instructions carefully before first use.
Do not touch hot surfaces. Use the handles or knobs.
Use only on a level, dry and heat-resistant surface.
To protect against electrical shock, do not immerse cord, plug or the appliance in water or any other liquid. See
instructions for cleaning.
5. Close supervision is necessary when the appliance is used by or near children.
6. Unplug from outlet when not in use and before cleaning. Allow unit to cool before putting on or taking off parts and
before cleaning the appliance.
7. Do not operate any appliance with a damaged cord or plug or after the appliance malfunctions or has been damaged
in any manner. Contact Aroma® customer service for examination, repair or adjustment.
8. The use of accessory attachments not recommended by Aroma® Housewares may result in fire, electrical shock or injury.
9. Do not use outdoors.
10. Do not let cord touch hot surfaces or hang over the edge of a counter or table.
11. Do not place on or near a hot gas or electric burner or in a heated oven.
12.Do not use the appliance for other than its intended use.
S AV E T H E S E I N S T R U C T I O N S
1
IMPORTANT SAFEGUARDS (CONT.)
13. Extreme caution must be used when moving the appliance containing rice, hot oil or other liquids.
14. Do not touch, cover or obstruct the steam vent on the top of the rice cooker as it is extremely hot and may cause
scalding.
15. Use only with a 120V AC power outlet.
16. Always unplug from the base of the wall outlet. Never pull on the cord.
17. The rice cooker should be operated on a separate electrical circuit from other operating appliances. If the electrical
circuit is overloaded with other appliances, the rice cooker may not operate properly.
18. Always make sure the outside of the inner cooking pot is dry prior to use. If the inner cooking pot is returned to the
cooker when wet, it may damage or cause the product to malfunction.
19. Use extreme caution when opening the lid during or after cooking. Hot steam will escape and may cause scalding.
20. Rice should not be left in the inner cooking pot with the Keep-Warm function on for more than 12 hours.
21. To prevent damage or deformation, do not use the inner cooking pot on a stovetop or burner.
22. To disconnect, turn any control to “OFF,” then remove the plug from the wall outlet.
23. To reduce the risk of electrical shock, cook only in the removable inner cooking pot provided.
2
S AV E T H E S E I N S T R U C T I O N S
IMPORTANT SAFEGUARDS (CONT.)
Short Cord Instructions
1. A short power-supply cord is provided to reduce the risks resulting from becoming
entangled in or tripping over a longer cord.
2. Longer extension cords are available and may be used if care is exercised in their use.
3. If a longer extension cord is used:
a. The marked electrical rating of the extension cord should be at least as great as the
electrical rating of the appliance.
b. The longer cord should be arranged so that it will not drape over the counter top or
tabletop where it can be pulled by children or tripped over unintentionally.
DO NOT DRAPE CORD!
KEEP AWAY
FROM CHILDREN!
Polarized Plug
This appliance has a polarized plug (one blade is wider than the other); follow the instructions below:
To reduce the risk of electric shock, this plug is intended to fit into a polarized outlet only one way. If the plug does not fit
fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. Do not attempt to modify the plug in
any way.
If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or a similarly qualified person in
order to avoid a hazard.
THIS APPLIANCE IS FOR HOUSEHOLD USE ONLY.
33
PARTS IDENTIFICATION
Handle
Tempered Glass Lid
Steam Vent
Inner Pot
Steam Tray
Warm Indicator Light
Cook Indicator Light
Cook Switch
Measuring
Cup
Serving Spatula
44
BEFORE FIRST USE
1.
Read all instructions and important safeguards.
2.
Remove all packaging materials and check that all items have been received in good condition.
3.
Tear up all plastic bags as they can pose a risk to children.
4.
Wash lid and accessories in warm, soapy water. Rinse and dry thoroughly.
5.
Remove the inner cooking pot from rice cooker and clean with warm, soapy water. Rinse and dry thoroughly.
6.
Wipe body clean with a damp cloth.
• Do not use abrasive cleaners or scouring pads.
• Do not immerse the rice cooker base, cord or plug in water at any time.
NOTE
5
TO COOK RICE
1
2
Using the provided measuring cup,
add rice to the inner cooking pot.
3
Rinse rice to remove excess starch.
Drain.
4
Fill with water to the line which
matches the number of cups of rice
being cooked.*
Place the inner cooking pot into the
rice cooker.
* Due to the extra layers of bran, brown
rice will require more water. See the
“Rice/Water Measurement Tables” on
page 8 for water amounts.
NOTE
6
• Before placing the inner cooking pot into the
rice cooker, check that the cooking pot is dry
and free of debris. Adding the inner cooking pot
when wet may damage the rice cooker.
HELPFUL
HINTS
• If you misplace the measuring cup, a ¾ standard US cup is an exact
replacement.
• To add more flavor to rice, try substituting a favorite meat or vegetable broth or
stock. The ratio of broth/stock to rice will be the same as water to rice.
• For approximate rice cooking times and suggested rice/water ratios, see the
“Rice/ Water Measurement Tables” on page 8.
TO COOK RICE (CONT.)
5
Place the tempered glass lid securely
onto the rice cooker.
9
6
7
Plug the cord into an available outlet.
Press the COOK SWITCH to begin
cooking.
10
11
8
The COOK indicator light will
illuminate as the rice cooker begins
cooking the rice.
NOTE
When rice is ready, the COOK
SWITCH will flip up and switch into
Keep-Warm.
For best results, stir the rice with
the serving spatula to distribute any
remaining moisture.
When finished serving rice, unplug
the power cord to turn the rice
cooker off.
• Rice should not be left on
Keep-Warm for more than
12 hours.
7
RICE/WATER MEASUREMENT TABLES
White Rice
NOTE
8
Brown Rice
UNCOOKED
RICE
RICE WATER
LINE INSIDE POT
APPROX. COOKED
RICE YIELD
COOKING
TIMES
2 Cups
Line 2
4 Cups
18-23 Min.
3 Cups
Line 3
6 Cups
21-26 Min.
4 Cups
Line 4
8 Cups
24-29 Min.
5 Cups
Line 5
10 Cups
27-32 Min.
6 Cups
Line 6
12 Cups
30-35 Min.
7 Cups
Line 7
14 Cups
33-38 Min.
8 Cups
Line 8
16 Cups
35-42 Min.
9 Cups
Line 9
18 Cups
37-44 Min.
10 Cups
Line 10
20 Cups
40-47 Min.
UNCOOKED
RICE
WATER WITH
MEASURING
CUP
APPROX.
COOKED RICE
YIELD
COOKING
TIMES
2 Cups
3 Cups
4 Cups
28-33 Min.
3 Cups
4¼ Cups
6 Cups
32-37 Min.
4 Cups
5½ Cups
8 Cups
36-41 Min.
5 Cups
6¾ Cups
10 Cups
40-45 Min.
6 Cups
8 Cups
12 Cups
44-49 Min.
7 Cups
9¼ Cups
14 Cups
48-53 Min.
8 Cups
10½ Cups
16 Cups
52-57 Min.
9 Cups
11¾ Cups
18 Cups
56-61 Min.
• Brown rice takes longer to cook and requires more water than white rice due to the extra bran layers on the grains. The water lines in the inner pot are meant for white
rice only. Please see the chart above for brown rice/water ratios.
• Brown rice, wild rice and rice mixes vary in their make-up. Some variations may require longer cooking times and/or additional water in order to achieve optimum results.
Refer to the individual package instructions for cooking suggestions.
• The measuring cup included adheres to rice industry standards (180mL) and is not equal to one U.S. cup. The chart above refers to cups of rice/water according to the
measuring cup provided.
• Do not place more than 10 cups of uncooked rice (9 cups if brown rice) into this appliance at one time. The maximum capacity of this unit is 10 cups raw rice
(9 cups if brown rice) which yields 20 cups of cooked rice (18 cups brown rice).
TO STEAM
1
2
Using the provided measuring
cup, add 2 cups water to the inner
cooking pot.
NOTE
3
Place the inner cooking pot into the
rice cooker.
• If too little water is added, the rice cooker will
stop prematurely.
• Before placing the inner cooking pot into the
rice cooker, check that the cooking pot is dry
and free of debris. Adding the inner cooking pot
when wet may damage the rice cooker.
4
Place food to be steamed onto the
steam tray.
HELPFUL
HINTS
Place the steam tray into the rice
cooker.
• Smaller foods may be placed on a heat-proof dish and then placed onto
the steam tray. Parchment paper or aluminum foil may be used as well.
Place the paper/foil in the center of the steam tray and ensure it does not
create a seal along the bottom of the steam tray. For best results, it is
recommended to puncture small holes in the paper/foil.
• For suggested steaming times and water amounts, see the meat and
vegetable steaming tables on page 13.
9
TO STEAM (CONT.)
5
Place the tempered glass lid securely
onto the rice cooker.
9
Once the suggested amount of time
has passed, carefully remove the lid
and check food for doneness.
10
6
Plug the cord into an available outlet.
7
Press the COOK SWITCH to begin
steaming.
8
The COOK indicator light will illuminate
as the rice cooker begins steaming.
10
11
12
If food is fully cooked, push the
COOK SWITCH up to switch the rice
cooker to Keep-Warm.
To prevent overcooking, remove
steamed food immediately once it is
cooked.
Unplug the rice cooker when it is not
in use.
TO STEAM FOOD &
SIMULTANEOUSLY COOK RICE
To steam while cooking rice, begin cooking rice by following steps 1 to 8 of “To Cook Rice” on page 6.
9
Place food to be steamed onto the
steam tray.
NOTE
10
11
12
Using caution to avoid escaping
steam, remove the lid.
Place steam tray onto the rice
cooker.
Replace the lid securely on top of the
rice cooker.
• Do not attempt to cook more than 2 cups (uncooked) of
rice if steaming and cooking rice simultaneously.
• Food can be steamed at any time while rice cooks, however
for best results food should be steamed toward the end of the
rice cooking cycle. This will allow for rice and steamed food to
be ready at the same time. See the “Rice/Water Measurement
Tables” on page 8 for approximate rice cooking times.
HELPFUL
HINTS
• Refer to the steaming tables for meats and vegetables on page 13 for hints
and approximate steaming times. See the “Rice/Water Measurement Table”
included on page 8 for approximate rice cooking times.
11
TO STEAM FOOD & SIMULTANEOUSLY COOK RICE (CONT.)
13
14
15
Using caution, remove the lid to
check food for doneness.
If food is finished steaming, carefully
remove steam tray. It will be hot.
Allow rice cooker to continue
cooking rice.
17
16
When rice is ready, the COOK SWITCH
will flip up and switch into Keep-Warm.
18
• Rice should not be left on Keep-Warm for more than 12 hours.
NOTE
For best results, stir the rice with
the serving spatula to distribute any
remaining moisture.
12
When finished serving rice, turn the
rice cooker off by unplugging the
power cord.
STEAMING TABLES
When steaming, Aroma® recommends using 2 cups of water with the provided measuring cup.
Meat Steaming Table
MEAT
STEAMING TIME
Fish
25 Min.
140°
Chicken
30 Min.
165°
Pork
30 Min.
160°
Beef
Medium = 25 Min.
Medium-Well = 30 Min.
Well = 33 Min.
HELPFUL
HINTS
NOTE
Vegetable Steaming Table
SAFE INTERNAL
TEMPERATURE
160°
• Since most vegetables only absorb a small amount of water, there is
no need to increase the amount of water with a larger serving of
vegetables.
• Steaming times may vary depending upon the cut of meat being used.
• To ensure meat tastes its best, and to prevent possible illness, check
that meat is completely cooked prior to serving. If it is not, simply place
more water in the inner cooking pot and repeat the cooking process
until the meat is adequately cooked.
• Altitude, humidity and outside temperature will affect cooking times.
• These steaming charts are for reference only. Actual cooking times
may vary.
VEGETABLE
STEAMING TIME
Asparagus
20 Minutes
Broccoli
15 Minutes
Cabbage
25 Minutes
Carrots
25 Minutes
Cauliflower
25 Minutes
Corn
25 Minutes
Eggplant
30 Minutes
Green Beans
15 Minutes
Peas
20 Minutes
Spinach
20 Minutes
Squash
20 Minutes
Zucchini
20 Minutes
13
TO COOK SOUP, CHILI OR STEW
1
2
Add ingredients to the inner cooking
pot.
NOTE
14
Place the inner cooking pot into the
rice cooker.
• Before placing the inner cooking pot into the rice cooker, check
that the cooking pot is dry and free of debris. Adding the inner
cooking pot when wet may damage the rice cooker.
3
4
Place the tempered glass lid
securely onto the rice cooker.
CAUTION
Plug the cord into an available
outlet.
• The rice cooker will not switch to Keep-Warm until all liquid is boiled
away. Follow the recipe carefully and do not leave the rice
cooker unattended.
TO COOK SOUP, CHILI OR STEW (CONT.)
5
Press the COOK SWITCH to begin
cooking.
9
6
7
The COOK indicator light will
illuminate as the rice cooker begins
cooking.
Using caution to avoid escaping
steam, remove the lid and stir
occasionally with a long-handled
wooden spatula.
8
Once food is fully cooked, push the
COOK SWITCH up to switch the rice
cooker to Keep-Warm.
• Food should not be left on Keep-Warm for more than 12 hours.
When finished serving, turn the rice
cooker off by unplugging the power
cord.
NOTE
15
TO CLEAN
1
2
Hand wash inner cooking pot and
all accessories or wash them in the
dishwasher.
NOTE
16
Wipe rice cooker body clean with a
damp cloth.
3
Thoroughly dry rice cooker body and
all accessories.
4
Reassemble for next use.
• Do not use harsh abrasive cleaners, scouring pads or products that are not considered safe to use on nonstick coatings.
• If washing in the dishwasher, a slight discoloration to the inner pot and accessories may occur. This is cosmetic only and will not affect performance.
• Any other servicing should be performed by Aroma® Housewares. Contact Aroma® customer service at 1-800-276-6286, Monday to Friday 8:30AM4:30PM PST.
TROUBLESHOOTING
Because rice varieties may vary in their make-up, results may differ. Below are some troubleshooting tips to help you achieve the
desired consistency.
Rice is too dry/hard after cooking.
If your rice is dry or hard/chewy when the rice cooker switches to Keep-Warm, additional water and cooking time will soften
the rice. Depending on how dry your rice is, add ½ to 1 cup of water and stir through. Close the lid and press the COOK
SWITCH button. When rice cooker switches to Keep-Warm, open the lid and stir the rice to check the consistency. Repeat as
necessary until rice is soft and moist.
Rice is too moist/soggy after cooking.
If your rice is still too moist or soggy when the rice cooker switches to Keep-Warm, use the serving spatula to stir the rice.
This will redistribute the bottom (moistest) part of the rice as well as release excess moisture. Close the lid and allow to remain
on Keep-Warm for 10-30 minutes as needed, opening the lid and stirring periodically to release excess moisture.
The bottom layer of rice is browned/
caramelized.
The bottom layer of cooked rice may become slightly browned and/or caramelized during cooking. To reduce browning, rice
should be rinsed before cooking to remove any excess starch. Stirring rice once it switches to Keep-Warm will also help to
reduce browning/caramelizing.
17
ABOUT RICE
Courtesy of the USA Rice Federation
Rice is the perfect foundation for today’s healthier eating. It is a nutrient-dense complex carbohydrate that supplies energy, fiber, essential vitamins and minerals and beneficial
antioxidants. Rice combines well with other healthy foods such as vegetables, fruits, meat, seafood, poultry, beans and soy foods.
Nearly 88% of rice consumed in the U.S. is grown in the U.S. Arkansas, California, Louisiana, Texas, Mississippi and Missouri produce high-quality varieties of short, medium and long
grain rice as well as specialty rices including jasmine, basmati, arborio, red aromatic and black japonica, among others.
There are many different varieties of rice available in the market. Your Aroma® Rice Cooker can cook any type perfectly every time. The following are the commonly available varieties of
rice and their characteristics:
Long Grain Rice
This rice has a long, slender kernel three to four times longer than its width. Due to its starch
composition, cooked grains are more separate, light and fluffy compared to medium or short
grain rice. The majority of white rice is enriched to restore nutrients lost during processing.
Great for entrees and side dishes— rice bowls, stir-fries, salads and pilafs.
Medium Grain Rice
When compared to long grain rice, medium grain rice has a shorter, wider kernel that is two
to three times longer than its width. Cooked grains are more moist and tender than long
grain, and have a greater tendency to cling together. Great for entrees, sushi, risotto and rice
puddings.
Short Grain Rice
Short grain rice has a short, plump, almost round kernel. Cooked grains are soft and cling
together, yet remain separate and are somewhat chewy, with a slight springiness to the bite.
Great for sushi, Asian dishes and desserts.
Brown Rice
Brown rice is a 100% whole grain food that fits the U.S. Dietary Guidelines for
Americans recommendation to increase daily intake of whole grains. Brown rice
contains the nutrient-dense bran and inner germ layer where many beneficial
compounds are found. Brown rice is available in short, medium and long grain varieties
and can be used interchangeably with enriched white rice.
Wild Rice
Wild rice is an aquatic grass grown in Minnesota and California and is a frequent
addition to long grain rice pilafs and rice mixes. Its unique flavor, texture and rich
dark color provide a delicious accent to rice dishes. Wild rice also makes a wonderful
stuffing for poultry when cooked with broth and mixed with your favorite dried fruits.
For recipes and rice information visit the USA Rice Federation online at www.usarice.com/consumer.
18
ABOUT RICE
Courtesy of the USA Rice Federation
Did You Know?
•
Rice is the primary dietary staple for more than half of the world’s population.
•
U.S. grown rice is the standard for excellence and accounts for nearly 88% of the rice consumed in America. It is grown and harvested by local farmers in five
south-central states and California.
•
Rice contains no sodium, cholesterol, trans fats or gluten, and has only a trace of fat. One half-cup of rice contains about 100 calories.
•
Research shows that people who eat rice have healthier diets than non-rice eaters and eat more like the U.S. Dietary Guidelines for Americans recommendations.
•
Whole grains like brown rice help reduce the risk of chronic diseases such as heart disease, diabetes and certain cancers, and aid in weight management.
•
Brown rice is a 100% whole grain. One cup of whole grain brown rice provides two of the three recommended daily servings of whole grains.
•
Eating rice triggers the production of serotonin in the brain, a chemical that helps regulate and improve mood.
•
September is National Rice Month - promoting awareness of the versatility and the value of U.S. grown rice.
For recipes and rice information visit the USA Rice Federation online at www.usarice.com/consumer.
19
RECIPES
Aroma’s Favorite Green Chili Chicken & Rice
Ingredients
1½ cups
3 cups
2 tablespoons
½ teaspoon
1
1
rice
low-sodium chicken broth
dried minced onion
salt
10-ounce can chicken breast
4-ounce can diced green chilies with liquid
Place all ingredients into the inner cooking pot and stir until evenly distributed. Place the
inner cooking pot into the rice cooker, place the lid securely onto the rice cooker and
press the COOK SWITCH. Allow rice to cook until the rice cooker switches to KeepWarm. Stir and serve immediately. Serves 4.
Game Day Chili Cheese Dip
Ingredients
½
1 teaspoon
½
1
½ cup
¼ cup
1½ ounces
1½ ounces
-
20
small onion, chopped
vegetable oil
clove garlic, minced
15-ounce can prepared chili without beans
prepared medium salsa
black olives, sliced
low-fat cream cheese, cubed
cheddar cheese, grated
Tortilla chips, for dipping
Place the onion, oil and garlic in the inner cooking pot. Press the COOK SWITCH and
sauté for 3 minutes. Use a large wooden spoon to gently stir as the onion and garlic cook.
Add the chili, salsa, olives, cream cheese and cheddar cheese. Stir to combine all of the
ingredients, place the lid securely onto the rice cooker. Cook for 4 minutes. Carefully open
the lid, keeping hands and face away to avoid steam, and stir the dip. Cook again for 3
minutes. Open the lid and stir again. Continue cooking until the dip is warm throughout
and the cheeses are melted. When done, serve in a large bowl and use the tortilla chips
for dipping. Serves 4.
For additional rice cooker recipes, or even to submit your own, visit our website at www.AromaCo.com!
RECIPES
Jambalaya
Ingredients
½ pound
½ pound
1
1½ cups
3 cups
1
2 tablespoons
spicy smoked sausage
shrimp, peeled and deveined
10-ounce can chicken breast
rice
chicken broth
4-ounce can diced green chiles
Creole seasoning
Cut the smoked sausage in half, lengthwise, then into ¼” half circles. Add all ingredients
to the inner cooking pot and mix well. Place inner cooking pot in the rice cooker and
place the lid securely onto the rice cooker. Press the COOK SWITCH. The rice cooker
will automatically switch to Keep-Warm once the meal is ready. Serves 4.
Breakfast Oatmeal
Ingredients
1⅓ cups
2 cups
¾ cup
⅓ cup
1 dash
rolled oats (not quick cooking)
apple juice
water
raisins
salt
Add ingredients to the inner cooking pot and stir. Place inner cooking pot into the rice
cooker and place the lid securely onto the rice cooker. Press the COOK SWITCH. After
roughly 10 minutes, carefully open the lid, keeping hands and face away to avoid steam,
and stir. Cover and continue cooking until the rice cooker switches to Keep-Warm. Allow
to stand for 10 minutes before serving. Serves 4.
For additional rice cooker recipes, or even to submit your own, visit our website at www.AromaCo.com!
21
WARRANTY
LIMITED WARRANTY
Aroma Housewares Company warrants this product free from defects in
material and workmanship for one year from provable date of purchase in the
United States.
Within this warranty period, Aroma Housewares Company will repair or replace,
at its option, defective parts at no charge, provided the product is returned,
freight prepaid with proof of purchase and U.S. $20.00 for shipping and
handling charges payable to Aroma Housewares Company. Before returning an
item, please call the toll free number below for a return authorization number.
Allow 2-4 weeks for return
shipping.
1-800-276-6286
M-F, 8:30AM-4:30PM, Pacific Time
Or we can be reached online at CustomerService@AromaCo.com.
For your records, we recommend stapling your sales receipt to this page along with a
written record of the following:
This warranty does not cover improper installation, misuse, abuse or neglect
on the part of the owner. Warranty is also invalid in any case that the product is
taken apart or serviced by an unauthorized service station.
Date of Purchase:
This warranty gives you specific legal rights, which may vary from state to
state, and does not cover areas outside the United States and Canada.
Place of Purchase:
AROMA HOUSEWARES COMPANY
6469 Flanders Drive
San Diego, California 92121
1-800-276-6286
M-F, 8:30 AM - 4:30 PM, Pacific Time
Website: www.AromaCo.com
22
SERVICE & SUPPORT
In the event of a warranty claim, or if service is required for this product, please
contact Aroma® customer service toll-free at:
• Proof of purchase is required for all warranty claims.
NOTE