Dinex Perfect Temp System information

Perfect•Temp
Implementation Manual
Revised July, 2007
INTERNATIONAL, INC.
WWW.DINEX.COM
800-523-9752
628-2 HEBRON AVE, GLASTONBURY, CT 06033
Perfect•Temp Implementation Manual
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Table of Contents
Introduction
Purpose of the Implementation Manual................................................................. 3
Responsibilities and Tools
Dinex Representative’s Responsibilities ............................................................... 4
Customer’s Responsibilities.................................................................................. 4
Perfect•Temp Implementation Tools..................................................................... 5
System Implementation
Basic Overview of Process and Managing Change................................................ 7
Pre-implementation .............................................................................................. 8
1. Overview of System by Dinex Staff ....................................................... 8
2. Schedules, Policies and Procedures ........................................................ 9
3. Patient Tray Service Schedules ............................................................ 10
4. Food Service Staff In-service Training ................................................. 12
Implementation................................................................................................... 14
Post-implementation........................................................................................... 15
Forms ...................................................................................................................... 16
Listing on Pages 5 & 6
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Introduction
Purpose of the Implementation Manual
This manual was written to serve as a guide to the sales representative and the customer
before, during and after the implementation of a Perfect•Temp System. The basic intent is to
provide a ready reference for both sales representative and customer.
The process of system implementation is divided into three general areas: preimplementation, implementation and post-implementation. The majority of the material is
devoted to pre-implementation planning, including schedules, policies and procedures, and
work analyses. In-service training is also covered in some detail. Forms are provided at the
back of the manual to assist in the process of planning for implementation.
The manual also includes a section on the responsibilities of the sales representative,
Perfect•Temp staff and customer; tools that are available from Dinex to assist in the process
of implementing a system; a basic overview of the system; and information on managing the
change process.
We trust that you will find this manual to be extremely helpful as you proceed toward
system start-up.
Please direct any questions to your Dinex sales representative.
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Responsibilities and Tools
The Dinex representative will:
•
Review implementation procedures with customer at least 4 – 6 weeks prior to startup.
•
Act as liaison between customer, Dinex staff, and corporate office.
•
Complete Perfect•Temp Start-up Checklist and review as implementation approaches,
updating as necessary
•
Train food service and other hospital staff on use of Perfect•Temp carts and other
components.
•
Be on-site for the start-up.
•
Visit the account to follow up as necessary, to critique operation, assess problem
areas and note progress. (Use Food Service Audit Summary Report Form and
Account Service Report.)
Customer’s Responsibilities (Food Service Management Department):
•
Submit purchase order for system.
•
Make alterations to the facility as required.
•
Identify supervisors and personnel to uncrate, set up, and install equipment.
•
Provide Dinex with current:
--blueprints and facility drawings for equipment installation
--menus
--schedules for employees, patient feeding, diet changes
--job descriptions
•
Serve as liaison between Dinex and hospital administration
•
Organize staff training and reinforce initial training conducted by Dinex
•
Develop new work analyses, work schedules, and job descriptions as required with
the assistance of Dinex
•
Organize the change process within the food service department and coordinate with
affected services
•
Arrange for temporary electrical requirements for roll-in refrigerator to be used in
recipe testing
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•
Provide floor/unit patient census information and desired sequencing of carts to
patient floors
•
Review tray component and trayline stations required
•
Coordinate installation schedule with maintenance department and be sure that all
prep work is completed, including utility modifications
•
Arrange for the removal of existing equipment and movement of any existing
plumbing fixtures
•
Be on site for start-up of system
•
Evaluate system functioning following start-up and review with Dinex sales
representative
Perfect•Temp Implementation Tools
System Information (Included in one binder)
•
Perfect•Temp Implementation Manual
•
Perfect•Temp User’s Guide
•
Perfect•Temp Equipment Operation and Maintenance Manual
Forms:
Pre-implementation/Implementation
•
Perfect•Temp Schedule for In-service Training
(Form 1)
•
Perfect•Temp Start-up Checklist
(Form 2)
•
Patient Tray Service Schedules
(Form 3)
•
Perfect•Temp Central Rethermalization Schedule
(Form 4)
•
Meal Service Master Rethermalization Schedule
(Form 5)
•
Unit Meal Rethermalization Schedule
(Form 5a)
•
This page intentionally left blank
(Form 6)
•
Perfect•Temp System Operation
(Form 7)
•
Perfect•Temp Switch Positions
(Forms 8 & 8A)
•
Hot Beverage/Frozen Dessert Tally
(Form 9)
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•
Food Service News
(Form 10)
•
Perfect•Temp Menu Distribution/Collection
(Form 11)
•
Cart Delivery to Units
(Form 12)
•
Cart Retrieval from Units
(Form 13)
•
Labor Schedule
(Form 14)
Post-implementation
•
Perfect•Temp Food Service Audit Summary Report
(Form 15)
•
Account Inventory Report
(Form 16)
System Implementation
Basic Overview of Process and Managing Change
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Implementation of a new system presents the challenge of facing a major change head
on, and as with any major change of policy or procedure, problems can be expected. Some
resistance to this type of change is natural and to be expected.
People resist change for several reasons: They are more comfortable with the way
things were; they feel more stable and in control with the way things were; or they resist
change in retaliation for things they don’t like. Still others resist change because they think
the change is a mistake and should be stopped before it is too late.
Ultimately, resisting change does more harm than good and takes a lot of energy that
could be channeled into helping the change take place.
Your challenge is to control the response to change by the manner in which you prepare
and proceed with implementing the change.
First Steps
1. Inform all those affected by the change. This is an imperative first step in
reorienting thinking and dispelling fear created by rumor. Besides food service
employees, nursing staff should be informed early on to enlist support.
2. Review the reasons for, and benefits to be derived from, the change. A review of
current problems and how the new system addresses them is worthwhile. A
review of the alternatives will help everyone understand why this particular
option was selected.
3. Reiterate the fact that problems are natural with any new system. Patience will
be required by all. Problems don’t indicate that the system was a bad idea but that
something significant is occurring. Remind all involved of the goals and benefits.
The new system is there to stay and needs to be made to work!
4. Complaining is not contributing. Solutions to problems need to be fostered as the
initial period of system implementation progresses. You may want to adopt an
approach that has worked successfully for several other accounts. They
established “change teams,” which included representatives of the various
hospital departments affected by the new system: medical, nursing, dietary, and
others. This group should be involved from the start with the decision to make
the change, which system is selected, and communication of the need and
importance of the change throughout the facility staff and community.
This approach can have powerful results in terms of a smoother change. It also allows
those most affected by the new system to “buy into” it. Remember, preparation, planning,
training, and communication are the key elements for successful implementation.
Pre-implementation
Overview of System by Dinex Staff
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Installation. An engineer will supervise and verify proper installation and hold
training sessions on operation and maintenance of the equipment including troubleshooting,
repair and calibration of all equipment.
Operations. Approximately six weeks prior to start-up, a cart, refrigerator and
necessary trays and dishware will be provided for use in testing recipes and training. A
Dinex specialist will assist with production, scheduling, job descriptions, use of equipment
and review of operations manuals.
It cannot be overemphasized that prior training is crucial to smooth system start-up.
Topics to Review
Food production:
Menu review – compatible item plating
Standardized recipes
Ingredient control
Advanced production schedule
Blast chilling product time charts
Product storage – refrigerator temperatures review
Degree of final cooking
Portion thickness and height
Product moisture content
Toast and hot breads
Vegetables – uncooked, par cooked, and fully cooked
Preparation of starches and cereals
Assembly:
Cold temperature maintenance
Use of food bank
Portioning and plating
Component placement
Double portions
Extra beverages
Isolation trays
Tray loading – use of switches
Rethermalization:
Cart handling
Plugging and unplugging
Late trays
Diet changes
Hot Beverage preparation
Frozen dessert placement
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Tray Passing:
Cart handling
Patient identification
Isolation procedures
Tray presentation
Proper cover handling
Tray retrieval and stacking
Sanitation:
Scraping of tray and components
Loading and unloading dish machine
Proper storage and drying
Cart cleaning
Refrigerator cleaning
Dinex representatives will assist with the pre-implementation services as outlined above.
Schedules, Policies and Procedures
1. Employee Job Descriptions, Work analyses and Scheduled Hours. These need to be
carefully reviewed in light of the required production, tray assembly and other schedules
(e.g., delivery of carts, tray passing) necessary to ensure optimal system performance and
patient satisfaction.
2. Assessment of physical layout of assembly area, cart storage and sanitation areas.
Develop trayline assembly stations based on the menu to be used, personnel available and
motion economy.
List components to be stored at each station.
Identify outlets required for refrigerated equipment (cold food tables, air curtains,
milk refrigerators).
Organize starter station and select the best positioning for server storage rack.
Select storage areas and carts for disposables and miscellaneous items.
Check cart storage areas (refrigerated and unrefrigerated) for adequacy and access.
Examine dishwashing and scraping areas.
Develop disassembly procedures, schedules and work flow.
Identify areas for storage of covers, servers, domes and dishware that are not in use.
3. Policies and procedures for late trays, diet changes, isolation trays, kosher trays.
With a cook-chill rethermalization system, these issues must be addressed early on and
carefully considered.
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Late trays. Establish policies for hot meal cut-off times, cold meal service and
trayline assembly of back-up late trays for each meal. Give thought to who will
deliver or pick up late trays.
Diet changes. Establish where and when this will be done. This will depend
partially on whether you are rethermalizing centrally or in decentralized pantry
units. Assign employees to handle replacement trays and adjusting cart switches.
In addition, establish a policy that outlines to nursing and Food & Nutrition staff the
cut-off times by which diet changes will be accepted.
Isolation trays. Review the hospital’s policy for isolation trays and use it as the
basis for decisions when adapting the new tray system to required service.
Generally, the isolation menu is highlighted, then assembled on disposable
dishware and delivered to the appropriate unit on a system tray. A disposable tray
is then given to whoever will be serving the tray for the transfer of food items and
service to the patient. The disposable tray is placed on top of the Perfect•Temp cart
during tray assembly.
Kosher trays. If frozen kosher packs are used, establish their compatibility with
the new system. Generally speaking, since kosher packs need to be reheated in
their unopened packaging, you will need to establish a procedure for placing the
kosher pack on the tray in the entrée section and ensuring that the entrée pad is set
to remain cold. The kosher meal will then be heated by microwave, either in the
kitchen or on the unit pantry prior to service. Highlight menus in some fashion to
make them easily recognizable by tray passers. Alternatively, kosher meals that do
not fit in the entrée section will need to be placed on top of the tray (insulated,
covered trays only) or on top of the cart with a clear label to identify the tray upon
which it should be placed.
Your kosher meal manufacturer may be willing to pack your meals in the
Perfect•Temp dishware so they will be totally compatible with the Perfect•Temp
system.
Patient Tray Service Schedules
Complete Form 3 (Patient Tray Service Schedules) based upon each unit’s meal serving
times, assuming they are fixed or fairly inflexible. Keep in mind that most states regulate the
maximum number of hours that can elapse between dinner and the next day’s breakfast.
Once tray delivery times are established, pencil in all of the other time schedules listed
on Form 3. At the pre-implementation stage, estimate these based on your analysis of work
schedules, tasks to be performed, and discussions with key employees. During and after
implementation, fine-tune the schedules to meet actual demands and unforeseen
circumstances.
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Areas of Consideration
a. Tray Assembly Schedule. The initial weeks of implementation will probably require
longer trayline assembly periods. Times can be reduced once employees adjust to new
procedures.
b. Tray Transfer Schedule. Use if trays will need to be transferred from transport carts
to Perfect•Temp carts prior to service.
c. Start of Rethermalization. Complete this general schedule in conjunction with the
Meal Service master Rethermalization Schedule (Form 5).
d. Tray Retrieval and Ware washing Schedule. Schedule adequate time between tray
retrieval, washing and tray assembly to allow for proper drying of trays, domes and/or
covers.
e. Menu Distribution and Collection Schedules. Keep in mind that if you are moving
to a lunch-dinner-breakfast assembly schedule, menus will need to reflect the change to avoid
patient and staff confusion.
f. Diet Office / Diet Corrections. The time available between the arrival of early-shift
employees and breakfast delivery is usually limited. You may need to have early-shift diet
clerks start earlier to correct for diet changes and allow time for trayline personnel to replace
trays. In addition, have the diet clerk assemble the menus by unit in order of
rethermalization, if carts are delivered directly after assembly, or in reverse order of
rethermalization, if carts are stored in a central walk-in.
g. Management Controls. Prior to implementation, outline and review the following
with the employees involved:
• Cold table diagrams for each meal of the menu
• Tray diagrams with current menu items (In addition, actual sample trays can be
prepared using menu items.)
• Trayline station assignments
• Temperature control logs and temperature monitoring procedures
• Preassembly check list for trayline
• Daily test tray procedure
• Daily post-assembly critiques
• Daily/weekly meetings for review of trayline assembly and patient service
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Food Service Staff In-service Training
Areas of Consideration
Tray assembly. Consider allowing extra training for:
• Component placement on trays, especially with insulated, covered trays
(i.e., size of cold beverages, bowl pack dry cereals, fresh fruit all need to be
checked for proper fit)
• Menu placement on tray
• Loading of cart from bottom up
• Double portions or other food that doesn’t fit on tray
• Post PT System Operation form (Form 4) near trayline.
Cart Handling. (Decentralized Service) Review Forms 6 (Caution) on cart
controller operations. Post these by the pantry refrigerators. It is important to
establish a method for handling the controller keys. Make sure employees are
familiar with the manual starting procedures outlined on 6. Since the controllers on
the roll-in refrigerators are above the refrigerator doors, some employees may need
a stepladder to reach the key, or the Dinex Remote Key Pad, which plugs into the
Station Commander, is operated from the floor. Item Number 6803993
Beverage Service
1. Decentralized Service. Instruct employees who will be serving trays on the method
of coffee preparation to be used at the pantry level. In addition, outline procedures for
handling hot water for tea and the storage of frozen desserts. A method for determining
different beverage counts before the end of each rethermalization cycle will speed the serving
process and reduce waste. A tally sheet, such as Form 9, that is filled out by the diet office
will greatly assist employees at beverage service time.
2. Centralized Service. Generally, hot beverages are added to trays just before they
leave the kitchen after rethermalization. Develop a schedule for coffee preparation, and
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assign employees to the tasks of pouring and placing beverages and adding frozen desserts.
A tally sheet may be useful to provide handy counts for employees working on this set of
tasks.
Hold and Maintain Cycle / Cart Plugging and Unplugging. Review this procedure a
number of times and have each employee physically plug and unplug a cart.
Test for Proper Rethermalization. To avoid passing an improperly rethermalized
tray, show employees how to do a quick test for proper rethermalization by touching the
bottoms of the heat pads. They should be warm or cool to the touch, depending upon the
switch placement: (Also see Forms 7 & 8.)
Three Position Switch:
- Switch up = entrée plate and soup bowl ON
- Switch in middle position = both OFF
- Switch down = entrée plate OFF, soup bowl ON
Two Position Switch:
Each pad has its own controlUp is ON
Down is OFF
Cart/Tray Retrieval and Washing. Employees assigned to these functions will need
a review of acceptable procedures for cart washing. The method is outlined in the User’s
Guide. It cannot be overemphasized that care should be used in handling and cleaning the
carts to maintain them in peak condition.
If Perfect•Temp carts are used to transport soiled trays to the kitchen, a little extra
attention should be given to placing trays in the carts so that food is not spilled or splashed on
cart surfaces. Do not wash Perfect Temp carts with either a water hose or steam. Use
only a light detergent and cloth.
The need to retrieve and clean Perfect•Temp carts within a narrow time frame will
depend upon tray assembly schedules and the number of available Perfect•Temp carts.
Therefore, scheduling these tasks is determined after considering tray assembly, delivery and
cart availability.
Tray washing (as well as domes or covers) should be similarly scheduled with the
added consideration of adequate rack drying time to reduce moisture on trays at the time of
the next tray assembly. Instructing staff in the proper storage of tray servers, covers and
domes (standing on their sides) after washing will facilitate drying.
Nursing Unit Staff. To foster greater acceptance and improve cooperation, give each
unit information on the new system and the changes to come prior to implementation. In
addition, leave each unit some written information on the system and whom to call for
assistance. Show nursing staff how to remove trays from carts and how to handle soiled
trays, covers and domes.
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Implementation
Flexibility, patience and a sense of humor are attributes that will make the first few on
the new system a little easier. Problems are to be expected, and employees will probably be
less than happy about having to work with new procedures and schedules.
Changeover. Follow these three steps on “changeover day”:
1. The night before implementation, remove and relocate to designated storage areas
all equipment necessary for the previous service. Post Form 10 (or similar notice) on Nursing
Units.
2. The morning of implementation, begin the line 15 minutes soon than specified by
your eventual schedule.
3. Schedule additional supervisory personnel to assist assembly employees. Make
additional Food & Nutrition management back-ups available on the patient floor to instruct
food service and/or nursing personnel in the delivery and handling of the trays.
Daily Meetings. Have short, daily meetings before and immediately following trayline
assembly and service to reinforce what employees need to know, answer questions, and
provide support. Five minutes or less may be enough to accomplish this. A similar meeting
with production and sanitation staff is also suggested to iron out difficulties in these areas.
Daily Floor Rounds. Reviewing service to patients with food service employees,
nursing staff members and patients will provide needed feedback on problem areas and show
support for the new system.
Hospital Administration. Food & Nutrition management personnel should plan to
meet with hospital administration directly responsible for Food & Nutrition functions each
afternoon to discuss progress.
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Post-implementation
Once the system has been up and running for four to eight weeks, it may be advisable
to perform a system audit as follows:
1. Perfect•Temp Foodservice Audit Summary Form (Form 15). Using this form as a
guideline, review the entire system daily in a manner similar to that used to inspect other
operational components.
2. Weekly/Monthly Employee Meetings. Continue these to review and solve problems,
clarify information, and support employee efforts.
3. Meal Rounds. Checking tray delivery to the patient will continue to be important, as
well as checking in with nursing staff to solve problems or clarify information. Use patient
surveys to determine patient satisfaction.
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Form 1
Page 1 of 2
Perfect•Temp Schedule for In-service Training
Topics
Who Should Attend
When / Time
Completed
General:
Review job descriptions
Review scheduling – personnel,
tray assembly, delivery, meal
times, menu distribution,
sanitation etc.
Late trays, diet changes
Food Service Director
Managers, Supervisors
Food Production:
Menu review
Standardized recipes
Ingredient control
Advanced production schedules
Degree of final cooking
Portion thickness and height
Product moisture content
Vegetables—uncooked, par
cooked, fully cooked
Preparation of starches and
cereals
Blast chill—basic principles
Blast chill—product time charts
Food bank controls
Food Service Director
All production personnel
Tray Assembly:
Cold table diagrams
Cold temperature controls
Use of food bank
Portioning
Plating—standard, special,
isolation, kosher
Component placement
Tray loading
Dishware and tray style
All trayline personnel
Rethermalization:
Tray transfer and loading
Use of cart switches
Cart handling
Plugging/unplugging
Controller/control panel
Diet changes
Late trays
Test for pad function
Hold and maintain cycles
Food Service Worker
Dietitians / Diet Clerks
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Perfect•Temp In-service Training (continued)
Form 1 (continued)
Page 2 of 2
Topics
Who Should Attend
When / Time
Completed
Tray Passing;
Hot beverage service/frozen
desserts
Cart delivery
Patient identification
Isolation procedures
Tray presentation
Proper cover handling
Tray retrieval/stacking
Schedules – unit meal
rethermalizecart delivery and retrieval
Food Service Workers
Tray Transportation:
Loading and unloading truck
Truck Driver
Sanitation:
Scraping of tray components
Loading and unloading
dish machine
Proper storage and drying
Cart cleaning
Refrigerator cleaning
Food Service Workers
Maintenance:
Blast chill refrigerator
Perfect•Temp carts
Refrigerators
Controllers/control panel
Overall
Maintenance Personnel
System Overview for Other
Departments:
Cart demonstration
Tray style and layout
Unit schedules charge
Procedure changes (delivery
times, late trays, etc.)
Procedure to remove trays from
carts and retrieve trays
Nursing Staff and Aides
Hospital Administration
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Form 2
Perfect•Temp Start-up Checklist
Activity
Who
Date
Completed
All equipment at designated locations
All equipment uncrated, washed, set in place
Refrigerators installed
Controllers installed
working
programmed
Perfect•Temp carts working
Drying/storage racks assembled
All trays and dishware uncrated
washed
stored appropriately
Menus and recipes tested
Production schedule set
Blast chill procedure and schedule set
Thermalization schedule set
programmed
posted
Employee schedules reviewed and revised
Employee job descriptions reviewed and revised
Employees trained
Policies and Procedures set for
diet changes
late trays
isolation trays
kosher trays
All disposables purchased
Appropriate pans, utensils, etc. in house for
food bank
tray assembly
Existing dishware, mugs, milks, juices, etc.
verified for compatibility w/Perfect•Temp tray
System monitoring in place:
temperature logs
cold table diagrams
plating diagrams
Daily schedule of job duties
Test tray procedure
Patient surveys
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Form 3
Patient Tray Service Schedules
Activity
Breakfast
Lunch
Dinner
Tray Assembly
Tray Transfer
Correct for Diet Changes
Cart Delivery
Start of Rethermalization
Pour Hot Beverages
Tray Delivery
Tray Retrieval
Ware washing
Cart Cleaning
Return Cart to Refrigerator
Diet Office:
Menu Distribution
Menu Collection
Correct for Changes
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Form 4
Perfect•Temp Central Rethermalization
Rethermalization and Delivery Schedule
Meal_____________
Units
No.
of
Carts
No.
Tray
Passers
Retherm
Start
Retherm
Stop
Hot
Bev
Poured
Bev
Placed
on
Tray
Cart to
Elevator
Trays
Passed
No.
Patients
Served
Carts
Retrieved
Assignments
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Form 5
Meal Service Master Rethermalization Schedule
Activity
Unit
Unit
Unit
Unit
Unit
Unit
Breakfast:
Program Start
Program End
Pour Hot Beverages
Deliver Tray
Lunch:
Program Start
Program End
Pour Hot Beverages
Deliver Trays
Dinner:
Program Start
Program End
Pour Hot Beverages
Deliver Trays
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Form 5a
Unit Meal Rethermalization Schedule
Unit:__________________
Program
Start
Program
End
Pour Hot
Beverages
Deliver
Trays
Breakfast
Lunch
Dinner
22
PERFECT•TEMP SYSTEM
COOK/CHILL PERFECT•TEMP SYSTEM
200-500 BED FACILITY
2
6
4
3
3
7
3
4
5
1
ITEM
NO.
1
2
3
4
ITEM
NO.
DESCRIPTION
Dome Storage Cart
Starter Station
Cold Food Unit
Air Curtain Refrigerator
5
6
7
DESCRIPTION
Conveyor
Tray Drying Rack
Perfect•Temp® Retherm Cart
DINEX INTERNATIONAL, INC. 628-2 HEBRON AVENUE, GLASTONBURY CT 06033 • 1.800.523.9752 • WWW.DINEX.COM
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Form 7
Perfect•Temp
System Operation
Domes or Insulated Covers
1. Make sure switches beside trays to be heated
are in the on position.
2. Make sure switches beside trays not to be
heated are in the off position.
3. Roll cart into refrigerator.
(Open cart doors, if applicable.)
4. Connect the Drop Cord.
5. Close refrigerator door. (If applicable.)
6. Rethermalization cycle will start automatically
at the scheduled time.
At End of the Cycle:
1. Select the Cart Number on the Station
Commander.
2. Press Stop button.
3. Unplug cart and remove from refrigerator.
4. Close refrigerator door.(If applicable.)
5. Add hot beverages and frozen desserts.
5. Serve trays.
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Form 8
Perfect•Temp (3 Position) Switch Positions
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Form 9
Hot Beverage / Frozen Dessert Tally
___Breakfast
___Lunch ___Dinner
Floor _____________
Add-on Count:
Coffee__________
Total:______
Decaf Coffee ____
Total ______
Tea____________
Total:______
Decaf Tea_______
Total:______
Hot Cocoa _______
Total: ______
Ice Cream_______
Total:______
Fruit Ice_________
Total:______
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Form 10
Food Service News
Our new service has started.
We do not believe this will impact
any of the normal routines.
You may notice food service
workers a little more often on your
units, making coffee just before
meal service.
Some of our times may change
slightly.
Please bear with us. Thank you.
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Form 11
Perfect•Temp Meal Service Schedule:
MENU DISTRIBUTION / COLLECTION
Pass
Menu
On:
Pick
Up:
For Use
On:
Sat
Sun
Mon
Tues
Wed
Thurs
Fri
(B)
(B)
(B)
(B)
(B)
(B)
(B)
Tray
Tray
Tray
Tray
Tray
Tray
Tray
Sat
Sun
Mon
Tues
Wed
Thurs
Fri
PM
PM
PM
PM
PM
PM
PM
Sun
Mon
Tues
Wed
Thurs
Fri
Sat
L-D
L-D
L-D
L-D
L-D
L-D
L-D
Mon
Tues
Wed
Thurs
Fri
Sat
Sun
B
B
B
B
B
B
B
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Form 12
Perfect•Temp Meal Service Schedule:
CART DELIVERY TO UNITS
Unit
Breakfast
Lunch
Dinner
Form 13
Perfect•Temp Meal Service Schedule:
CART RETRIEVAL FROM UNITS
Unit
Breakfast
Lunch
Dinner
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Form 14
Perfect•Temp Meal Service Schedule:
LABOR SCHEDULE
Work Flow Chart for:
Position
5am
6am
7am
8am
9am
10am
11am
12pm
1pm
2pm
3pm
4pm
5pm
6pm
7pm
8pm
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9pm
Perfect•Temp Implementation Manual
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Form 15
Page 1 of 2
Perfect•Temp Food Service Audit Summary Report
Institution______________________
Location____________________________
Account #______________________
Representative______________________
Please Print All Information:
Tray Audit
Food Item
Temperatures
Tray Assembly
Pre-rethermalization
Post-rethermalization
Refrigeration
Temperature:
Comments:
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
Production/Menu
___ Food prepared according to recipe
___ Food cooked to desired doneness
___ Food properly chilled after cooking
___ Food items dated and rotated under refrigeration
___ Sauces prepared with modified starches
___ Proper food items purchased to aid in rethermalization
___ Menu items complement rethermalization process
___ Proper storage containers used
___ Other___________________________________________________________________
Comments:___________________________________________________________________
_____________________________________________________________________________
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Perfect•Temp Implementation Manual
________________________________________________________________________________
Audit Summary Report (continued)
Form 15(continued)
Page 2 0f 2
Tray
___
___
___
___
___
___
___
___
___
___
Assembly
Foods at proper temperature (33-38°F.)
Proper portion sizes used
Proper plating procedures followed
Proper placement and use of dishware
Back-up foods properly refrigerated during tray assembly
Domes placed properly
Cart loaded bottom up
Switches set properly
Carts refrigerated properly
Other___________________________________________________________________
Comments:___________________________________________________________________
_____________________________________________________________________________
Rethermalization / Meal Service
___ Diet changes made on time
___ Carts loaded into refrigerators with doors open
___ Carts plugged in properly
___ Rethermalization starts on schedule without delays
___ Hot beverages and frozen desserts added
___ Trays served on time
___ Late tray meal service handled per policy
___ All components returned to kitchen on time
___ Other___________________________________________________________________
Comments:___________________________________________________________________
_____________________________________________________________________________
Sanitation
___ Trays scraped properly
___ Adequate drying time for the next scheduled use
___ Servers and domes placed on racks properly
___ Carts cleaned and sanitized properly
___ Switches placed in the proper setting
___ Dish machine temps: pre-wash___
wash____ rinse___
final____
___ Other___________________________________________________________________
Comments:___________________________________________________________________
_____________________________________________________________________________
______________________________________
Food & Nutrition Services Director/ Dietitian
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Perfect•Temp Implementation Manual
________________________________________________________________________________
Form 16
Account Inventory Report
Institution_______________________
Location____________________________
FSD___________________________
Account #___________________________
Current Census________ Date_________
Spare Parts Inventory
Soup Pads
Entrée Pads
Side Pads
Switches
Stationary Casters
Cable Assembly
Pigtail Assembly
Bolts
Other (specify)
Part
_________
_________
_________
_________
_________
_________
_________
_________
_________
Inventory
_______
_______
_______
_______
_______
_______
_______
_______
_______
Order
_______
_______
_______
_______
_______
_______
_______
_______
_______
Comments:
______________
______________
______________
______________
______________
______________
______________
______________
______________
Sanitation Comments
Trays
Dish machine
Carts
No Problem
________________
________________
________________
Problem
________________
________________
________________
Comments:
_______________________________________________________
_____________________________________
Food & Nutrition Services Director/Dietitian
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Perfect•Temp Implementation Manual
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Notes:
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