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Page 3
User guide
Please read this user guide carefully before use.
This user guide also contains tips on effective
washing and important safety notes.
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Page 4
3:25 pm
Page 1
1 01
Overview of your Dyson washing machine
2 01
The only 2-drum wash action
User Instructions
3 01
Free registration
Important safety notes
Before installation
4 01
Inner transit packaging removal
Moving the washing machine
5 01
Drainage, water supply and electricity
Water supply
Electrical installation
After installation
6 01
Loading the washing machine
Detergent use
Starting your wash
7 01
To start your wash, using default settings
Optional settings
8 01
To personalise the default wash programmes
Fabric care and Programme table
9 01
Fabric care
10 01
Programme table
Self clean cycle and cleaning
Coin trap
Water filter
Emergency door release
11 01
Illustrations and some product details may differ from your machine. In doubt,
contact the Dyson helpline on 08705 275104 (UK) or 01 475 7109 (ROI)
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Page 2
1 01
Overview of your Dyson washing machine
Hot water inlet
5 01 &
Control panel
7 01 &
Outer door
Inner door
6 01
6 01
8 01
Cold water inlet
5 02
Soap tray
Rating plate
6 01 & 10 01
3 01
5 01 &
5 02
Power cable & plug
4 01 &
6 01
Drainage hose & adjustable clip
5 02
Dyson guarantee form
Reply envelope
Drainage hose hook
5 01 &
Fabric care leaflet & letter
5 02
Coin trap
10 02
4 01
Adjustable feet
5 03
Dyson spanner
4 01 &
Hot & cold inlet hoses
5 01 &
5 02
5 01
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Page 3
2 01
The only 2-drum wash action.
Conventional washing machines may seem convenient,
but their poor performance lets you down. So James Dyson
asked his engineers to experiment with every imaginable way
of washing to design a better washing machine.
Along the way, Dyson engineers made a surprising discovery:
washing by hand gave better wash results than single drum
machines. Because the laundry is constantly on the move,
it is manipulated and flexed. This opens the fabric to the
detergent, releasing dirt quickly and effectively.
To replicate the movement of washing by hand, Dyson
engineers designed two aligned drums and engineered them
to rotate in opposite directions at the same time: laundry is
constantly on the move, manipulated and flexed.
Because the Contrarotator releases dirt more effectively,
it can wash laundry cleaner, faster and in larger loads.
This product is protected by the following:
Patents and Patent Applications:
A 751945
B 6,381,790
C 6,497, 123
D 751196
E 1177340
F 2362690
G 2,408,550
H 1282738
I 2000-617256
US 6,584, 812
US 10/366,662
JP 2001-584634
US 10/276,800
EP 1269622
JP 2001-571549
EP 1266061
JP 2001-569455
US 10/220,227
EP 1266059
JP 2001-569454
US 10/221,671
EP 1266060
JP 2001-569456
US 10/221,754
EP 1319100
JP 2002-527368
EP 1305467
GB 2365027
JP 2002-516407
EP 1327018
GB 2368071
JP 2002-536126
US 10/380,118
GB 2379452
WO 03/023119
US 09/956,248
GB 2 337 274
US 6,311,527
EP 1078119
JP 2000-548539
CA 2,332,024
US 10/312,675
US 2003-0172689
EP 1335061
FR 004914
US 450164
AU 143433
Registered Designs:
GB 2090907
CH 127265
CN 191339
DE 40008214.4
IT MI 2000 O 000588 JP 1114510
Trade Marks:
Equivalent rights exist in other territories.
For patent information please see www.dyson.com
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Page 4
User Instructions
Free registration
Registering your Dyson washing machine
Every Dyson washing machine comes with a complimentary
3 01
Important safety notes
• ensure that the feet are screwed into cabinet before using the
2 year guarantee, with an option to extend the guarantee for
Rollerjack to move the machine. Care should be taken when
a further 1 to 3 years. For more details on these options,
moving it, as it is very heavy.
please refer to the enclosed guarantee form.
• turn off the machine with the ‘Mains on/off’ button and
switch off at the socket when not in use.
How to register
Please ensure that you register your guarantee as soon as
possible. This can be done by:
• registering your machine at www.dyson.com
• turn off the water supply to the machine and close both the
inner and outer doors when not in use.
• close the soap tray before starting the machine.
• remove all items from pockets.
• completing the enclosed guarantee card and returning it in
the envelope provided.
• or calling the Dyson registration line on 0870 600 2707
Please keep your proof of purchase in a safe place as it will be required in
order for a service engineer to carry out a repair under guarantee.
Dyson service
If a problem arises with your Dyson washing machine, or if it
is displaying a fault code, please refer to the troubleshooting
guide section 11 01 to 11 03.
If the problem is still not resolved, please:
• visit our website at www.dyson.com for on-line help
• or contact the helpline:
UK 0870 600 2701, 7 days a week, 8am-8pm
Do not:
• stack tumble dryers or other appliances on top of the
washing machine.
• alter the machine or modify it in any way, as this will
invalidate your guarantee and could be dangerous.
• carry out any maintenance work on the machine other than
that outlined in this guide.
• use the washing machine if any part appears to be faulty,
missing or damaged.
• overload the washing machine; the maximum loads are
indicated in the programme table in section 9 02.
• use adapters or extension cables.
email service@dyson.com
ROI (01) 475 7109
email irelandservice@dyson.com
Child safety
The Dyson washing machine has a child lock option.
See section 8 01 for usage instructions.
Serial number
For future reference, fill in your machine’s details in the space
provided. The serial number is on the rating plate
see section
1 01 for location.
• check the drums are empty before loading the machine.
• use the ‘child lock’ when running the machine, if children
are present.
Serial number
Date of purchase
• keep all packaging out of the reach of children.
Do not:
• allow children to play with or use the machine.
Place of purchase
Do not:
• use the washing machine for commercial or industrial
purposes, as this will invalidate your guarantee. The machine
is designed for domestic use only.
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Page 5
Before installation
4 01
Inner transit packaging removal
Before installation, check the machine for damage.
A qualified person should always carry out installation.
All packaging must be removed before the machine is
connected to power or water supplies.
7 Using the Dyson spanner remove the four bolts securing the
top transit bracket.
8 Remove the four screws securing the bracket to the machine
casing and lift out the transit bracket.
Please retain the transit packaging for future use, as it
should be used whenever the machine is relocated.
1 Open the outer door and carefully lift out the foam inserts
from the front of the inner door.
• Refit the lid and two screws.
To replace the packaging eg: for moving house, reverse the
procedure described above.
2 Take off the rear panel by removing the seven screws,
using a cross-head screwdriver.
3 Carefully withdraw the foam block and then refit the rear
panel and screws.
4 Remove the two screws from the rear of the lid.
5 Remove the lid by sliding it backwards and upwards.
Moving the washing machine
• Ensure the feet are screwed into the cabinet before moving the
machine. See section 5 03 for instruction on adjusting feet.
• To move the machine, pull out the Rollerjack handle from
underneath the machine, which will enable you to manoeuvre
the machine easily into your desired position.
• Replace the Rollerjack slowly because the handle may return
with force.
NB: The Rollerjack is designed for final positioning only and
not suitable over long distances. Do not push with your foot.
6 Remove the plug and cable from the transit bracket from
inside the machine.
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Page 6
5 01
Dimensions Height 848mm Depth 575mm Width 595mm
Weight: 103kg.
Voltage: 220-240V, 50Hz. Please refer to rating plate
(see section
1 01 for location).
Power: 2750W 230V. Please refer to rating plate
(see section
1 01 for location).
Water pressure: 0.4-5 bar.
Capacity: 7kg dry laundry maximum.
600 mm
Every Dyson washing machine is tested before it leaves the
factory. As a result, there may be some dampness or water in
450 mm
the machine.
• The machine should not be installed in a location where the
Drainage using an under-sink pipe*
temperature may drop below freezing.
• The machine should not be installed in a bathroom.
Drainage, water supply and electricity
• The machine must be installed on a secure and flat surface.
The washing machine comes with:
Soft floors, such as carpet or carpet tiles, are not suitable.
2 inlet hoses
The layout of the drainage taps and power socket and their
1 drainage hose hook
distance from the machine are illustrated below. The water
1 Dyson spanner
inlet hoses, drainage hose and electrical mains lead must be
1 drainage hose at the back of the machine
positioned carefully to avoid damage or kinks when the
Cold inlet hose
machine is in use. The machine can be connected to a
standpipe, under-sink pipe connection or other drainage
system, but the critical dimensions must be adhered to.
Dyson spanner
Hot inlet hose
Drainage hose hook
Note: Hoses can be supplied in 2.5m lengths if required. Please contact the helpline to order.
The above items are found in the drum unless stated otherwise.
450 mm
Drainage using a stand pipe*
848 mm
600 mm
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Page 7
5 02
Water supply
You can alter the direction of the drainage hose to the left
or right.
• Connect your machine to the water supply by hand, using the
hoses supplied. Only tighten by hand, do not use a spanner.
• To change the direction of the machine’s drainage hose,
Do not use old hoses.
squeeze open the retaining clip using a pair of pliers and
hold it open while you rotate the hose.
• Ensure the hose is inserted properly before releasing the clip.
• Ensure the water pressure is between 0.4 and 5 bar.
Do not:
• connect the machine to a mixer tap.
• Thread the drainage hose through the hose hook and adjust
the protruding end to a distance of 30mm. The hose hook
has a small retention hole that can be used to secure the
hose in position.
Do not use the hose hook for under-sink connections.
Hot and cold water supply
• Attach the blue inlet hose to the cold inlet tap and the red
hose to the hot inlet tap, and turn on water supply.
Drainage hose hook
Drainage hose
Stand pipe
When installed with a standpipe or under-sink connection,
ensure that the water outlet end of the drainage hose is no
lower than 450mm above ground level. Position the hose so
that none of it lies higher than 600mm above ground level
(refer to section
5 01 for position).
NB: Failure to comply with these dimensions could cause
the machine to malfunction.
*Note: CRO1 Flowcheck and Memory have grey leak protection inlet hoses
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Page 8
5 03
When all the instructions on the previous pages have been
Cold water only supply
• If there is no hot water supply, attach the cold and hot hoses
to the machine as normal. Then, attach both hoses to a
completed, the machine can be installed into its operating
position using the Rollerjack handle (see section
4 01).
Y-piece (which can be bought from most DIY stores) and
finally connect the Y-piece to the cold inlet tap.
Y piece
• Once all connections have been made, turn on the tap(s) to
check that there are no leaks, tighten by hand if necessary.
Electrical installation
Warning: This machine must be earthed
• Any electrical work required to install the washing machine
should be carried out by a qualified electrician.
• Using the Dyson spanner, adjust the two front feet so that the
machine is perfectly stable and is touching the ground on all
• Before using your machine, check that the plug and sockets
four corners and cannot rock.
match, and check that the voltage in your home corresponds
to the machine’s voltage.
This information is on the rating plate (see section
1 01).
• The machine should be plugged into an earthed socket
which can be switched on & off, and that is easily accessible
after installation.
• Do not use an extension cable or plug adapter.
• If the supply cord or plug are damaged disconnect the
machine from the socket outlet immediately. The supply cord
must only be replaced by Dyson or its appointed agents, as
special purpose tools and service techniques are required.
• If the plug supplied needs to be removed it should be cut off
and disposed of safely. Under no circumstances should the
severed plug be inserted into a socket outlet as this will
present an electric shock hazard.
• Do not use wood, carpet or other material to stabilise the
washing machine.
After installation
• Run an empty 60oC cotton cycle with a half measure of
detergent. For the correct dosage, please follow the
European conformity information
This Dyson washing machine has been tested and conforms
to the following European Directives:
73/23/EEC Low Voltage Directive.
93/68/EEC CE Marking Directive.
89/336/EEC EMC Directive.
manufacturer’s instructions on the detergent packaging.
(See sections
7 01 and
8 01 on how to start the machine).
• This will clean any test water out of the machine, and allow
you to check that the machine is installed and levelled correctly.
• Observe it regularly during the first wash and check
connections afterwards and during the first week, to ensure
that they have been fitted correctly.
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Page 9
6 01
Detergent use
Loading the washing machine
• Ensure the machine is plugged into the mains and switched on
at the socket. Check that the water supply is on at the mains.
• Open the outer and inner doors.
• Check the drums are empty before placing the sorted laundry
into the washing machine.
• Use only powder suitable for automatic washing machines.
Type of laundry
Type of detergent
Brightly coloured/multi coloured
Colour care
Conventional biological or non-biological
Wool, silk
Non biological wool/silk
• Close both doors, making sure that both have ‘clicked’ shut.
Detergent format
It is important not to overload the machine. Maximum loads
Place wash balls and nets directly into the drums of the
for each programme are shown in the table section
washing machine.
9 02.
Tests have shown that overloading can reduce the wash
performance and may cause damage to your machine.
Do not:
• place wash balls or tablets in drums when using the start
delay option (selected models only). This could fade coloured
Detergent use
• To open the soap tray, press the hand
laundry if the detergent touches the fabric before the water
on the soap tray.
Do not try to pull out the soap tray without first pressing it.
soaks the laundry.
• place detergent into the drums when using a pre-wash as it
will be used before the main wash. Instead, use the soap tray.
• cover wash balls or tablets with laundry, as this can inhibit
the dispersal of detergent.
• stop the wash for long periods of time once it has started.
The detergent may not have had time to disperse and
concentrations may damage the laundry.
Detergent quantity
• CRO2’s drum capacity is larger than conventional washing
• Add detergent to the compartment marked 2 for all the main
wash programmes.
• For a pre-wash option, add detergent to the compartment
• This larger load will require a slight increase in detergent.
We recommend the following doses:
marked 1.
• Fabric conditioner can be added to the compartment marked
to the level indicated, do not overfill.
CRO2 with a half load
CRO2 with a full load
1 scoop
1 /2 scoops
1 dose
1 /2 doses
2 tablets
3 tablets
• Push the soap tray to close, ensuring it ‘clicks’.
*For maximum dosage based on very heavy soil and hard water please refer to
manufacturer’s instructions on detergent pack.
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Page 10
Starting your wash
7 01
To start your wash cycle using the default settings
Switch on the machine
Select the programme
Select Cotton/Synthetics/Wool/
Delicate/Handwash items or Duvet
cycle. Temperature, spin and soil
type settings will automatically
adjust to the default settings to give
the best options for the selected
wash. Please see section 8 01
for details of how to change the
default settings.
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Page 11
Start your wash cycle
Press to start your chosen
Pause your wash cycle
To pause the wash, for example to
add a forgotten item to the wash,
press the ‘Start’ button.
Press ‘Start’ once more to resume
the wash. When a programme is
paused, the door may remain
locked for safety reasons (see
section 8 01 for the door lock).
Cancel your wash cycle
End of wash cycle
The display will show ‘Programme finished’ once the
cycle is complete. Remove the washing and turn off
the machine by pressing the ‘Mains on/off’ button.
To cancel the wash, press and hold
down the ‘Cancel’ button. The outer
door will unlock once the water has
drained away, and if the inner
door is cool enough (see section
8 01 for the door lock).
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Page 12
Optional settings
8 01
To personalise the default wash programmes
Adjust your programme
After selecting the fabric type, press the temperature, spin and soil
type buttons to scroll through the options and select your preferred
settings. Note: on certain programmes some options are not
available (see section
9 02).
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Page 13
Additional options
To activate any of the additional
options below after you have
Start delay
selected your programme, press Selected models only
your desired option button once; This allows you to programme
press it again to cancel the option. the wash to finish when you want
it to. Use the
Minimum iron
This holds your laundry in water to adjust the settings eg: if you
want the wash to start in 10 hours
after the final rinse to minimise
arrow 10 times
creasing. To spin the laundry and time, press the
and press ‘Start’ to activate it.
finish the programme, press the
The display will countdown the
‘Start’ button. Minimum iron is
delay time to start. Press and hold
not suitable on all programmes
the ‘Cancel’ button at any time to Door lock
but is particularly good for
The door lock light indicates
cancel the start delay, press and
synthetics and delicates. (Please
hold ‘Cancel’ again to cancel cycle. that the outer door is locked.
refer to section 9 02).
Selected models only
This removes excess dirt before
the main wash cycle.
This allows you to store the three
Extra rinse
Select the programme with any
additional options, then press
For lightly soiled laundry.
This adds one extra rinse. On
some models, up to 3 extra rinses
can be selected by pressing the
button up to 3 times. To deactivate press repeatedly until
light is extinguished. For people
with sensitive skin.
Dirt & stains
Rinse & spin/Spin only
button and then press ‘Start’.
For typical everyday soiling.
Press once for ‘Rinse & spin’
option, press twice for ‘Spin’
only option and press a third
time to cancel.
To re-programme a stored cycle,
Soil type selection
Soil type can be adjusted on
the Cotton and Synthetic
programmes only, cleaning from
everyday washing to heavily
stained football kits.
Heavy stains
For heavily stained items.
(see section
9 02).
programmes you use the most.
and hold one of the memory
buttons for one second. A beep
will confirm the programme has
been stored.
To select a stored programme,
press the relevant ‘Memory’
follow the steps for programming
a memory cycle.
Child lock
This option locks the settings on
the control panel and locks the
outer door. Once a programme
is running, use this option to
prevent it from being altered,
paused or cancelled. You can
also use the Child lock when the
machine is not in use to keep the
outer door locked.
Press and hold the ‘Minimum
iron’ button to activate or cancel
the Child lock, before starting
the cycle.
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Page 14
Fabric care and advice
Wash tips
Do not:
• wash frayed or torn fabrics.
• wash items unsuitable for washing
machines e.g. trainers, shoes or rucksacks.
Care label
• check the wash care label on laundry to
select the most appropriate programme.
If you are unsure of the care label, use a
gentle programme such as Wool.
Mixed fabric load
• wash a mixed load according to the most
delicate item in it.
• sort laundry according to care label.
Sort laundry according to colours
9 01
Care symbol
Hot iron
A wash tub with no bar underneath
Iron 200˚C
indicates the item is suitable for a
high agitation wash. The maximum
temperature is normally specified in
the wash tub.
Underwired bras
Medium iron
Iron 150˚C
Cool iron
A wash tub with one bar underneath
Iron 110˚C
indicates the item is suitable for a
medium agitation wash. The maximum
temperature is normally specified in
the wash tub.
Do not iron
Steaming and steam treatments
• wash dark colours separately.
• wash new items separately for their first
few washes as excess dye may run.
• We recommend washing underwired bras
on the delicate programme,
to safeguard your garments and
your machine.
• Take care not to overload the machine
when you have underwired bras in
the wash.
Care label
Care symbol
should not be used.
May be tumble dried
A wash tub with two bars underneath
Normal heat setting.
indicates the item is suitable for a gentle
agitation wash. The maximum temperature
is normally specified in the wash tub.
Note: Machine washable wool and wool mixes
should only be washed on the Wool cycle.
May be tumble dried
Delicate heat setting.
Prepare your laundry
• empty all pockets before loading the
laundry into the machine, fasten zips,
draw strings, tie belts and press studs
before washing. Turn sleeping bags,
duvet covers, jeans, knitted fabrics and
coloured items inside out before washing,
checking the wash care label.
Wash gently by hand or in a washing
machine with a gentle handwash
Note: Different manufacturers’ duvet sizes
Tumble drying unsuitable laundry
can result in shrinking and melting.
Note: Not all handwash items are suitable for a
machine handwash programme. Check care
label or contact garment manufacturer.
May be dry cleaned
Do not wash
Do not dry clean
Duvets & Pillow
• check your duvet is machine washable.
• wash duvets on the Duvet cycle.
• refer to care label for wash temperature
and drying recommendations.
• Dyson washing machine will wash most
machine washable king size duvets up to
13.5 tog.
Do not tumble dry
Letters in the circle indicate the type
of solvent suitable.
Laundry with this symbol should not be
put in a washing machine.
Chlorine-based bleach
may be used.
Dry flat
can vary under the same tog rating.
• If the duvet is over 10.5 tog, we do not
recommend spinning it. If it is 10.5 tog
or below, we recommend a maximum
spin speed of 500 rpm.
• To load the duvet into the machine, feed
the corner into the rear of the drum
and continue to feed the duvet along its
outer seam.
Do not use bleach
Use a colour care detergent for
best results.
Note: If in doubt of correct washing guidelines, please contact the garment manufacturer or retailer.
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Page 15
9 02
Programme table
Care label
Suggested programme Temperature Spin speed
Soil type
Maximum load Cycle time
3.5 kg
40 mins*
For lightly soiled laundry
Extra rinse
7 kg
67 mins*
20 – 60˚C
0 –1400 rpm
100% cottons
Rinse & spin/Spin
20 – 85˚C
0 –1400 rpm
Dirt & stains
For typical everyday soiling
Heavy stains
85 mins*
For heavily stained items
30 – 50˚C
0 – 1100 rpm
Cotton mixes
For lightly soiled laundry
Extra rinse
4 kg
40 mins*
Minimum iron
Mixed fibre
Dirt & stains
Fabrics with special finishes
For typical everyday soiling
77 mins*
eg: ‘non-iron’ treated cotton
Mixed fabric wash loads
Heavy stains
Printed cottons
For heavily stained items
85 mins*
30 – 40˚C
0 – 800 rpm
No option
Extra rinse
2 kg
45 mins*
3 kg
77 mins*
Minimum iron
Machine washable
Wool and wool mixes
30 – 40˚C
0 – 500 rpm
No option
Micro fibres
Extra rinse
Synthetic laundry that
Minimum iron
require careful handling
Printed fabrics
Not for wool
Handwash items
20 – 30˚C
0 – 500 rpm
No option
Minimum iron
1.5 kg
45 mins*
30 – 40˚C
0 – 800 rpm
No option
Up to 13.5 tog
100 mins*
Machine washable
Handwash items only,
requiring a very gentle action
Washable silks
Please also read the duvet
section in the ‘Wash tips’
Allergy duvet wash
Anti dust-mite wash,
for allergy sufferers
Extra rinse
Minimum iron
(on selected
*Based on 40OC programmes and will vary according to temperature, hot/cold fill and options selected.
‘AAA’ Energy Label declaration is based on a Cotton, 60OC Dirt and Stains cycle. On some machines, cycle selections may differ from those shown.
3:28 pm
Page 16
10 01
Self clean cycle (on selected models only)
• Approximately every 200 cycles, the machine will display ‘Self
• The soap tray cavity in the machine should be cleaned out
clean cycle due’. This message will be displayed at the end of
with a small, soft brush, taking care not to dislodge the
a finished wash cycle. The self clean cycle is a hygenic cycle
rubber seal.
which will kill most bacteria in the machine. You can decide to
activate or cancel the Self clean cycle:
• Unload the machine as self clean cycle washes at 85˚C
• To activate, put half a measure of detergent into the soap tray,
then press ‘Start’.
• To cancel, press and hold ‘Cancel’.
• disconnect the machine from the mains before cleaning or
• Replace the soap tray ensuring it ‘clicks’ into place.
carrying out any maintenance work.
Do not:
Do not:
• wash the soap tray in a dishwasher.
• clean the machine with detergents. Always use a clean, soft,
damp cloth.
Maintenance wash
To prevent odours and build-up of deposits within the
Cleaning the soap tray
• Remove the soap tray by pressing the yellow release button at
the back of the tray, and pulling it out.
washing machine, it is recommended that you run an empty
85˚C cotton cycle with a half measure of detergent 2 or 3
times a year. This cycle can be used in addition to the Self
clean cycle (selected models only).
If the outer door is dislodged from its safety hinge:
1 Locate the top ring of the outer door into the top of the
safety hinge.
2 Lift the door and push it forward until the lower ring of the
door ‘clicks’ into place.
The outer door is designed to ‘pop’ out of its hinge if leant
on, however it is not designed to support a load.
• Wash it in warm water with a small, soft brush, taking care
not to scratch the soap tray front.
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Page 17
10 02
Coin trap
Never remove any objects from the coin trap while the
5 Remove any objects from the coin trap.
washing machine is switched on, still running or paused
during a wash. Always cancel cycle, switch off machine
and allow the water to cool before opening the coin trap.
• Empty the coin trap when a blockage has occurred.
Childproof tab
Coin trap window
Flow accelerator cap
6 If any more items seem to be blocking the coin trap,
pull out the flow accelerator cap.
1 Place a tray or shallow dish underneath the coin trap.
2 Using the Dyson spanner, lever the plug in the middle of
the coin trap. The water will drain from the plug.
Side view: lever spanner through 45o
• Remove any items and firmly push the flow accelerator cap
back into place.
To replace the coin trap window:
3 If the tray or dish is full, push the plug into its original position
by hand, empty the tray or dish and repeat the process.
4 Once the water has been removed (a small quantity of water
will remain below the level of the plug), lift and hold the
childproof tab using a small screwdriver or the reverse end
• Ensuring the seal is in place, lubricate with a drop of washing
up liquid.
• Make sure the plug is pushed back into the closed position.
• Line up the ears at 12 o’clock position and rotate 360°
clockwise until it clicks into child proof tab at top.
of the Dyson spanner. Turn the window anticlockwise until it
is released.
Always wash hands after handling the coin trap.
3:28 pm
Page 18
10 03
Water filter
Emergency door release
To access the back of the machine ensure the feet are
screwed into the cabinet before using the Rollerjack
handle to pull the machine out, see section
This should be used in the event of a power cut to
remove laundry.
4 01 for
• Switch off and remove the plug from the socket.
• Ensure the drums have stopped moving.
Cleaning the water inlet filters
The water inlet filters should be checked regularly for debris
or limescale build-up particularly in a hard water area.
Contact your local water authority to find out your water
• Turn off the water supply to the machine.
• Unscrew both water inlet hoses by hand.
• Using pliers, grip the coloured filters, pull them out and
• If the machine has been running on a hot wash, leave it
to cool down.
• Completely drain the washing machine see section 10 02
under ‘coin trap’.
• Remove the soap tray as described in section 10 01
• Using the Dyson spanner or a coin, turn the door release
of a turn clockwise to unlock the door.
• Replace the soap tray.
rinse them under cold water.
NB: Some water may remain in the hoses.
“Not emptying: check ho
• Replace the filters, red to the hot fill and blue to the cold fill,
and reconnect the water inlet hoses.
3:28 pm
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11 01
Before calling the helpline, please carefully read the following pages.
Machine displays
“Child lock on”
Machine displays
LCD display is blank
“Not filling: check water supply”
Machine displays
“Close inner door then press start”
Certain spin speeds, temperatures,
dirt levels cannot be selected
Machine displays
“Close outer door then press start”
Machine shakes during the cycle
Cannot open door
Machine leaks water
Machine displays
“Uneven load could not spin”
Machine displays
“Not emptying: check hose/coin trap”
Machine displays
“Overload reduced performance”
3:28 pm
Page 20
11 02
Some solutions may require you to disconnect the electricity and water supply.
Possible causes
LCD display is blank
There is no power to the machine.
Ensure the machine is plugged in and
switched on. Check the fuse and also
that the circuit breaker has not tripped.
Certain spin speeds, temperatures or
soil types cannot be selected
There are limits set on these options for
each programme to prevent unsuitable
options being selected.
(See section 9 02) for the programme
options wash table.
Cannot open outer door
Machine has not finished the cycle.
Wait for the machine to finish the cycle
before opening the door. To cancel the
wash hold down the ‘Cancel’ button.
Machine has paused and the water level
is too high or the water is too hot.
Press ‘Start’ to resume the wash.
Child lock is active.
Hold down the ‘Minimum iron’ button until
‘Child lock off’ is shown on LCD display.
Power cut or any other cause not listed
Follow the ‘Emergency door release’
instructions in (section 10 03).
Coin trap cover is not in place, or the
plug is not closed.
Turn off the water supply to the machine
and ensure that the coin trap cover is
correctly fitted and that the plug is closed,
(see section 10 02).
Machine is not level.
Adjust the feet until the machine is level,
(see section 5 03).
Drainage hose is not connected correctly.
Check the drainage hose is draining
into a suitable place (drain, sink or
standpipe), (see section 5 02).
Inlet hoses are not positioned or
correctly fitted.
Ensure the hoses are fitted correctly,
(see section 5 02).
Soap tray is open.
Close the soap tray.
Soap tray is blocked with detergent
clean(((see section 10 01).
Remove soap tray and clean
2 adjustable front feet are not level.
Adjust feet until the machine is level,
(see section 5 02).
Machine leaks water
Machine shakes during the cycle
Burning smell
Clothes warm at end of cycle
Rollerjack handle has not been replaced
under the machine.
Return the Rollerjack handle carefully
to its position under the machine,
(see section 4 01).
Transit packaging not removed.
Remove top, rear and front packaging,
(see section 4 01).
Transit packaging is removed
Call Dyson helpline.
Hot and cold pipes reversed.
Check orientation of hot and cold pipes.
3:24 pm
Page 5
11 03
LCD display message
Possible causes
Child lock on
The child lock has not been deactivated.
Hold down the ’Minimum iron’ button
until ‘Child lock off’ is shown on
the LCD.
Overload reduced performance
The recommended wash load has been
exceeded or unusual items have been
washed. The wash load is uneven.
In future, refer to the programme table
section 9 02 or cease to wash the
particular unusual item(s).
Uneven load could not spin
The machine sensed that spinning would
be unsafe. Unusual items eg: trainers
may have been washed.
Remove some items or reload the
machine and select ‘Spin only’ option
(see section 8 01).
Close outer door then press start
Outer door not closed properly, manual
release still open.
Close the outer door, ensuring nothing
is trapped. Turn manual release
clockwise (see section 10 03).
Close inner door then press start
Inner door not closed properly.
Close the inner door, ensuring nothing
is trapped.
Not emptying: check hose and
coin trap
Coin trap blocked.
Remove blockages (see section 10 02).
Machine full of suds.
Leave suds to settle. In future, refer to
the manufacturer’s dosage instructions.
Drainage hose not draining.
Check that the drainage hose is installed
according to the installation instructions
(see section 5 01 & 5 02).
Water supply is not connected.
Check that the water supply is connected
and turned on at the tap.
Filter is blocked.
Clean the filters (see section 10 03).
Inlet hoses are blocked or kinked.
Unblock or straighten the inlet hoses.
Drainage hose is installed incorrectly.
Unblock or straighten the drainage hose.
There is a technical fault with your
washing machine.
Contact the Dyson Helpline or visit the
website www.dyson.com with the
following information:
Not filling: check water supply
NOTE: The two drums make an unusual noise when they are
counter rotating - this is nothing to worry about.
Dyson Helpline
UK 0870 600 2701
email service@dyson.com
ROI (01) 475 7109
email irelandservice@dyson.com
• Your machine’s serial number
see side of machine.
• Where and when you purchased your
washing machine.
• Your address.
• The fault code that appears on the
LCD display, if applicable.
A Dyson service engineer will visit you to
test your machine and repair if necessary.
NOTE: If an engineer is booked and it is found that the fault
could have been rectified using the troubleshooting guide,
you may be charged.
3:24 pm
Page 2
For Dyson, call Dyson
Made & Tested by Dyson
Dyson Call Centre
Helpline 8 till 8, every day
UK 08705 275104
ROI (01) 475 7109
JN.8887 30.10.03 PN.50351-04-01
Dyson Ltd Tetbury Hill Malmesbury Wiltshire SN16 ORP