Operating Instructions
Please read and save these instructions. Read carefully before attempting to assemble, install, operate or maintain the product described.
Protect yourself and others by observing all safety information. Failure to comply with instructions could result in personal injury and/or
property damage! Retain instructions for future reference.
Heat Pump Pool and Spa Heater
Contents
Important Safety Instructions. . . . . . . . 1
Installation Procedures. . . . . . . . . . 1 - 2
Unit Inspection. . . . . . . . . . . . . . . . . . 1
Unit Location. . . . . . . . . . . . . . . . . . . 2
Plumbing . . . . . . . . . . . . . . . . . . . . . . 2
Basic Heat Pump Operation. . . . . . 3 - 4
Electrical Connections. . . . . . . . . 2 - 3
Electronic Temp. Controls. . . . . . . . . . 3
- Description. . . . . . . . . . . . . . . . . . . 3
- Buttons. . . . . . . . . . . . . . . . . . . . . . 3
- Water Temp. Set Point . . . . . . . . . 3
Connecting to a Remote System. .. . . 3
High Temperature Lock Out. . . . . . . . 4
SPECIFIC MODEL DETAILS
1100. . . . . . . . . . . . . . . . . . . . . . . . . . 4
Manual Temp. Controls
Description. . . . . . . . . . . . . . . . . . . . 4
Indicator Lights . . . . . . . . . . . . . . . . 4
Water Temperature Set Point. . . . . 4
1300h/c . . . . . . . . . . . . . . . . . . . . . . . 4
Electronic Temp. Controls
Toggling Between Heat/ Cool . . . . 4
Defrost Cycle . . . . . . . . . . . . . . . . . . 4
1100e TCE, 1300 TCE,
1300h/c TCE. . .. . . . . . . . . . . . . . . 4 - 5
Selecting Functionality of Unit. . . . 4
TCE Operation. . . . . . . . . . . . . . . . . 4
TCO Operation. . . . . . . . . . . . . . 4 - 5
Activating and Setting System
Run Time. . . . . . . . . . . . . . . . . . . . . . 5
Application Guidelines. . . . . . . . . 9 - 10
Maintenance . . . . . . . . . . . . . . . . . 9
Condensation. . . . . . . . . . . . . 9 - 10
Pool Blankets. . . . . . . . . . . . . . . . 10
Seasonal Shutdowns. . . . . . . . . . 10
Pool Openings. . . . . . . . . . . . . . . 10
Weather Conditions. . . . . . . . . . . 10
Troubleshooting Guide. . . . . . . . . . . 6 - 7
- Diagnostics. . . . . . . . . . . . . . . . 6 - 7
Wiring Diagrams. . . . . . . . . . . . . . . . . . . 8
Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Warranty . . . . . . . . . . . . . . . . . . . . . . . . 10
Important Safety
Instructions
READ AND FOLLOW ALL INSTRUCTIONS.
Safety Guidelines
This manual contains information that is
very important to know and understand.
This information is provided for SAFETY
and to PREVENT EQUIPMENT PROBLEMS.
To help recognize this information,
observe the following symbols.
Warning indicates a
potentially
hazardous situation which, if not avoided,
could result in death or serious injury.
Caution indicates a
potentially
hazardous situation which, if not avoided,
may result in minor or moderate injury.
Notice indicates
important
information, that if not followed, may
cause damage to equipment.
California proposition 65
This product or
its power cord may
contain chemicals known to the State
of California to cause cancer and birth
defects or other reproductive harm.
Wash hands after handling.
General Safety Information
• The water in a pool or tub should
never exceed 104ºF (40ºC). A water
temperature in excess of 104ºF is
considered unsafe for all persons. Lower
water temperatures are recommended
for extended use (exceeding 10 - 15
minutes) and young children.
• Excessive water temperatures have a
high potential for causing fetal damage
during the early months of pregnancy.
Pregnant or possibly pregnant
women should limit pool or tub water
temperatures to 100ºF (38ºC).
• Alcohol, drugs, or medication should
not be used before or during pool or
tub use since their use may lead to
unconsciousness with the possibility
of drowning.
• Obese persons and persons with a
medical history of heart disease, low or
high blood pressure, circulatory system
problems, or diabetes should consult a
physician before using a pool or tub.
• Persons using medication should
consult a physician before using a
pool or tub since some medication
may induce drowsiness while other
medication may affect heart rate,
blood pressure, and circulation.
• Prolonged immersion in hot water may
induce hyperthermia. Hyperthermia
occurs when the internal temperature of
the body reaches a level several degrees
above the normal body temperature of
98.6ºF. The symptoms of hyperthermia
include dizziness, fainting, drowsiness,
lethargy, and an increase in the internal
temperature of the body. The effects of
hyperthermia include: unawareness of
impending hazard; failure to perceive
heat; failure to recognize the need to
exit pool or tub; physical inability to exit
pool or tub; fetal damage in pregnant
women; and unconsciousness resulting
in a danger of drowning.
• Because the tolerance of water
temperature-regulating devices
may vary as much as ±5ºF (±3ºC),
you should measure the water
temperature at several locations
using an accurate thermometer
before entering a pool or tub.
SAVE THESE INSTRUCTIONS.
Installation Procedures
Unit Inspection
Inspect your unit very carefully before
installing. Make sure there has been no
damage to the evaporator fins or there
are no punctures or oil-soaked areas on
the box. This would indicate damage
to the refrigeration system and should
be rejected immediately.
REMINDER: Keep your dated proof of purchase for warranty purposes! Attach it to this manual or file it for safekeeping.
For parts, product & service information
call 877-278-2797.
Operating Instructions
LIMITED WARRANTY
For two (2) years from the date of purchase, Heating Solutions, LLC will repair or replace, at its option, for the original owner any parts of
its Heat Pumps (“Product”) which are found upon examination to be defective in materials or workmanship. This Limited Warranty covers
labor for a period of two (2) years for Product installed and sold within the state of Florida, for two (2) years for Product installed and sold
within the state of Arizona, and for one (1) year for Product sold and installed in all other states of the United States.
For five (5) years from the date of purchase, Heating Solutions, LLC will repair or replace, at its option, for the original owner, the compressor (part only), found upon examination to be defective in materials or workmanship. The manufacturer’s Titanium Heat Exchanger carries
a lifetime warranty on the titanium tubing part only. Therefore, this warranty for the Titanium heat exchanger will NOT be void due to
unbalanced or improper pool chemistry. This warranty for the Titanium heat exchanger will be voided if chemicals are added upstream of
the heat pump.
Please call 1-877-278-2797 for instructions. Be prepared to provide the model number and serial number when exercising this limited warranty.
Purchaser must pay all transportation charges on products or parts submitted for repair or replacement. If a local warranty center requires
a service fee for inspection of the model, this charge will be the responsibility of the homeowner.
All non-warranty service charges are the responsibility of the original owner. Failure to pay for non-warranty service charges will void this
Limited Warranty.
This Limited Warranty does not cover Products that have been damaged as a result of accident, abuse, misuse, neglect, improper installation, improper maintenance or failure to operate in accordance with written instructions. All maintenance and service must be performed
by service agents approved. Any unauthorized alteration or repairs will void this Limited Warranty.
THERE IS NO OTHER EXPRESS WARRANTY. IMPLIED WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED TO ONE (1) YEAR FROM THE DATE OF PURCHASE. THIS IS THE EXCLUSIVE REMEDY AND ANY
LIABILITY FOR ANY AND ALL INDIRECT OR CONSEQUENTIAL DAMAGES OR EXPENSES WHATSOEVER IS EXCLUDED.
Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusions or limitations of incidental or
consequential damages, so the above limitations might not apply to you. This limited warranty gives you specific legal rights, and you may
also have other legal rights which vary from state to state. In no event, whether as a result of breach of contract warranty, tort (including
negligence) or otherwise, shall or its suppliers be liable for any special, consequential, incidental or penal damages including, but not limited to loss of profit or revenues, loss of use of the products or any associated equipment, damage to associated equipment, cost of capital,
cost of substitute products, facilities, services or replacement power, downtime costs, or claims of buyer’s customers for such damages.
This Limited Warranty does not include freight charges for equipment or component parts, to and from the factory, services such as maintenance or inspection, repair or damage due to negligence such as freezing conditions, incorrect installation, nor acts of God. It also does not
include refrigerant or other expendable materials. The liability of shall not exceed the repair or replacement of defective parts under this
Limited Warranty. This Limited Warranty also does not include unnecessary service calls due to erroneous operational reports, external valve
positions, or electrical service. If a nonwarranty service call is made, and the homeowner is unwilling to pay for the service call, this Limited
Warranty will be voided. This Limited Warranty is voided if the product is repaired or altered by any persons or agencies other than those
authorized by. This Limited warranty applies only within the continental USA. For warranty outside the continental USA, contact.
You MUST retain your purchase receipt along with this form. In the event you need to exercise a warranty claim, you MUST present a copy
of the purchase receipt at the time of service. Please call 1-877-278-2797 for service or return authorization and instructions.
DO NOT MAIL THIS FORM. Use this form only to maintain your records.
MODEL NO.________________________ SERIAL NO.______________________ INSTALLATION DATE _______________________
www.aquaprosystems.com
10
Notes
9
Operating Instructions
Installation
Procedures (continued)
THE UNIT MUST BE TRANSPORTED IN THE UPRIGHT POSITION AT ALL TIMES AND MUST
NOT BE DROPPED OR TAILGATED. DAMAGE
TO THE UNIT DURING TRANSPORTATION
IS NOT THE RESPONSIBILITY OF THE
MANUFACTURER. If unit is closer than
18 inches, the manufacturer is not
responsible for bad, worn or seized
fan motors and capacitors.
It is the homeowner’s responsibility
to remove any obstructions, at their
own cost, before any scheduled
maintenance work is performed. If not
done, the homeowner is responsible
for any additional cost of fees and, if
not paid, the the warranty will be void.
Unit Location
Once the unit has been inspected and
cleared of any transportation damage,
it is now time to locate the pool heater.
It is very important to understand
the location of the unit for the best
performance of operation. See Figure 1
for location recommendations.
If unit is closer
than 18 inches, the
manufacturer is not responsible for bad,
worn or seized fan motors and capacitors.
A minimum of 18 inches of clearance
between the evaporator coils and shrubs,
fences, walls, etc. must be maintained
for adequate air intake. A minimum of
5 feet of vertical clearance between the
top of the unit and any roof overhang or
other obstructions must be maintained in
order to prevent the re-circulation of cold
air back into the evaporator coils. This
is to maintain the efficiency of the unit.
A minimum of 36 inches of clearance
between the front of the unit (access
panel area) and any obstruction must
5 ft. Min.
18 in.
Min.
18 in.
Min.
Figure 1 Unit Location
NOTE: This type of constant watering
directly on the unit can void your
warranty.
Condensation drain holes are provided
in all units for adequate removal of
condensation and rainwater. ALL
UNITS WILL HAVE CONDENSATION.
THIS SHOULD NOT BE MISTAKEN FOR
A LEAK IN THE UNIT.
Plumbing
Where freezing
weather is
encountered, the detachable
connection/union (provided) must
be installed immediately adjacent to
the heater to facilitate servicing and
Heat pumps are to be installed outside.
No Chemical tanks should be located
within 5 ft. of the heat pump.
UNIONS
SHUT-OFF VALVE
FILTER
BYPASS
VALVE
CHLORINATOR
Figure 2 - Recommended
installation layout
WARM
WATER
OUT TO
POOL
draining of the heat exchanger.
Draining is necessary to prevent
damage to the condenser shell and coil
due to the expansion of freezing water.
For proper winterizing, drain all water
by blowing any remaining water
through the inlet and outlet with low
pressure high volume air flow as in
using a wet/dry vac in reverse.
The minimum water circulation capacity
flowing through the pool heater is
25 gallons per minute. The maximum
water capacity is 60 gallons per minute
on 500 model and 80 gallons per
minute on all other models. Intentional
setting of the water flow outside of
these guidelines will void the warranty.
Do not install a water shutoff valve in
the piping from the outlet of the pool
heater to the pool or tub. However,
a check valve that does not include a
shut-off feature may be installed for
convenience during servicing.
A check valve or Hartford Loop is
required between the unit and a
chlorinator. The chlorinator must be
downstream of the heat pump. Failure
to do so may void the warranty.
If you have an in-floor cleaning
system, please take note of any special
plumbing requirements to operate all
units effectively.
Figure 2 shows the recommended
installation layout.
NOTE: Do not place chlorine tablets,
or any other chemicals directly in
skimmer basket. Doing this will void
the warranty.
OUT
CHECK
VALVE
If installing more than
one unit, caLL to get all
installation specs
36 in. Min.
be maintained to allow maintenance
on the unit when necessary. The unit
must be located on a solid level surface,
a minimum of 36 inches x 36 inches for
proper drainage. Make sure any sprinkler
heads are not directly spraying water on
the unit. While heat pumps are made
for an outdoor environment, they are
not designed to have sprinkler water
constantly spraying them.
IN
18 in.
Min.
POOL
PUMP
COLD
WATER
IN FROM POOL
2
Electrical Connections
All wiring and
electrical connections
must be performed by a qualified
electrician. Installations must be in
accordance with local and national codes.
Installation
Procedures (continued)
For 2 wire remotes:
1. Push set button to enter user’s menu.
2. Bring up “POL” setting and arrow
temperature down until pool setting
reads “off”.
3.Bring up “SPA” setting and arrow
temperature up until spa setting
reads 104.
4.Set unit to the “POL” mode.
5.Connect remote system with 2 wires
to the P/S terminal on control board
(see specific model wiring diagram).
Overheating, short circuiting and fire
damage will result from inadequate wiring.
All units are equipped with an electrical
wiring schematic inside the electrical
panel. If this is missing, please contact the
factory at 1-877-278-2797 to obtain one.
Units that are equipped with a 208/230
VAC transformer unit must be wired to
match the supply power voltage. Refer
to the wiring schematic in Figure 5 on
page 8 for proper connectivity.
Failure to do so could cause
overheating, short-circuiting, fire
damage and will also void the
Warranty.
Power L1 and L2 leads are connected
to the right side of contactor. These are
to be torqued to 40 in./lbs.
Failure to torque
the L1 and L2 leads
may cause overheating or shortcircuiting which could result in fire
damage, serious injury or even death.
Failure to torque the leads will also
void the warranty.
Pool Heater is to be installed in
accordance with Article 680 of the
National Electrical Code (NEC), NFPA
70, and within the requirements of all
local codes having jurisdiction.
Electronic Temp.
Controls
(All Units Except 1100)
Description
• The control located on the front
of your heat pump has a large
three-character display for the
water temperature, set points, and
diagnostics (see figure 3 for front
panel appearance). The three button
keypad includes SET, UP arrow, and
DOWN arrow buttons. LED indicators
next to the display show if the heat
pump is in the pool mode or in the
spa mode and if the unit is running.
Buttons
Press the SET button to change between
modes and use the up and down arrows
to change the selected mode’s settings.
Figure 3 - Front Panel
Modes available are:
POL - allows you to change the pool
water temperature set point
SPA - allows you to change the spa
water temperature set point
P-S - changes between pool and spa
settings. LED’s on front panel will
indicate current mode selected.
F-C - display temperature in
Fahrenheit or Celsius
TCE Units only:
FIL - used to set system run time.
H/C Units only:
H-C - change between heating and
cooling mode.
Water Temperature Set Point
Temperature set point range is OFF, and
51°F to 95°F for POL mode. For SPA mode,
set point range is OFF, and 61°F to 104°F.
Pushing the UP arrow or DOWN arrow
buttons will prompt the control to display
the current set point in the current mode.
Continuing to press the UP or DOWN
buttons will allow the set point values to
scroll until the desired set point is reached.
Once the new set point has been reached,
stop pressing the UP or DOWN buttons.
Once the unit toggles back to the current
water temperature display, the set point
is entered. The controls have a feature
called “Set Point Memory Retention”. If
the power is removed from the unit, it
retains the last set point displayed.
Connecting to a Remote System:
All Units Except 1100
This Pool Heater is compatible with all
known remote systems in the industry.
Please view the wiring diagram on page
8 to see how to connect remote systems
to the Electronic Temperature Controller.
3
For 3 wire remotes:
1. Push set button to enter user’s menu.
2.Bring up “POL” setting and use
arrows to select desired pool
temperature.
3.Bring up “SPA” setting and use the
arrows to select the desired spa
temperature.
4.Set unit to the “POL” mode.
5.Connect the common and high (or
spa) wires to the “P/S” terminals on
control board (see specific model
diagram). Low or pool wire does not
get connected.
Note: For heat/ cool units, the remote
will not work in the cooling mode.
Connecting to Remote Systems:
1100
This Pool Heater is compatible with
2-wire remote systems only, and is
not compatible with 3 wire remote
systems. Figure 5 on page 8 shows
where to connect the remote systems
to the Temperature Controller.
Connection to AquaLink, Compool,
Hayward, AquaLogic or any other 2
wire remote system with their own
thermostat:
• Remove gray jumper from terminals
1 and 2 on TB1.
• Bring the two wires from the
remote system to terminals 1 & 2 on
Terminal Block 1 (TB1).
• The Temperature Control knob must
be turned clockwise (highest temp.
setting) for the remote system to
operate the Pool Heater properly.
Operating Instructions
Voltage: 208-240/1/60
208/1/60
System
Ground
Manual
check incoming supply
voltage. Wire primary
transformer connection as
illustrated for 208V or 240V.
TIME
DELAY
YELLOW
GRAY
BLACK
(1100 only)
BLACK
**240V - 24V
TRANSFORMER
RED
BLUE
LOW
PRESSURE
COMPRESSOR
*YELLOW
YELLOW
YELLOW
WHITE
PRO1100 Only
GREEN LIGHT
Yellow
1
2
3
4
TB1
GRAY
RED
RED LIGHT
GRAY
GRAY
CCH RELAY
(1100 only)
WATER
PRESSURE
RED
BLACK
HOT IN OUT
PRO1100 Only
BLUE
RED
NO
NC
S
208
Black
BLUE
WHITE
BLACK
NEUT
COM
R
H
240
ter
Hea
C
CAPACITOR
THERMOSTAT
se
(1
Crank
ca
nly)
0o
10
RED
RED
(1100 only)
C
Orange
WATER TEMPERATURE
SENSOR
YELLOW
BLUE
BLACK
*YELLOW
L1
(24 VAC)
ORANGE
L2
CONTACTOR
T2
RED (1100 only)
RED
BLUE
F
HIGH
PRESSURE
BLACK
RED (1100 only)
T1
WHITE
BLACK
BROWN
BROWN/WHITE
FAN
MOTOR
1100 Series
Note: To insure proper operation,
GRAY
Blue
208 / 240 VAC
50 VA
(Primary)
12 / 24 VCT
Transformer
(Secondary)
* COLOR MAY BE YELLOW, BLUE, OR BLACK
** TRANSFORMER CONFIGURATION HAS A 208/240 VAC PRIMARY VOLTAGE OPTION
**208/240 Transformer Option
Voltage: 208-240/1/60
Figure 5
Digital models
Red (H/C Only)
Black (H/C Only)
Brown
Black (H/C Only)
Brown & White
Black (H/C Only)
System
Ground
FLO
AC
F1
F2
F3
COM
12 ~ 0 ~ 12
WS
DS
AS
Orange
(H/C Only)
P/S
Black (H/C Only)
White
Black (Except H/C)
LP
**
White (H/C Only)
HP
REVR
PUMP
SPR2
Note:
White fan wire
will go to the COM
for H/C Only
NC
NO
SPR1
COMP
H/C Model Only
FAN
H/C Model Only
REVERSING
VALVE
Note: To insure proper operation,
check incoming supply
voltage. Wire primary
transformer connection as
illustrated for 208V or 240V.
Yellow (H/C Only)
208
Red
Black
Blue
Red
High pressure switch
Closed = OK
Opened = high pressure
Black
Low pressure switch
Closed = OK
Opened = low pressure
* Yellow
T2
Yellow
Yellow
Black
Red
Red
Blue
TC Model Only
Gray
(24 VAC)
L4
L3
T3
T4
CONTACTOR
To Pool Pump
Gray
L4
Heater
case
nk
L3
Orange
* COLOR MAY BE YELLOW, BLUE, OR BLACK
** WILL READ P/S OR JANDY
COM
Red
Red
* Yellow
Orange
CCH Relay
NC
NO
Remote system
208 / 240 VAC
50 VA
(Primary)
T1
12 / 24 VCT
Transformer
(Secondary)
Defrost sensor
Flow switch
Closed = flow
Opened = no flow
Gray
C
Voltage: 115 / 208 / 240 VAC / 1 / 60 Input/Output
8
Black
R
COMPRESSOR
Cra
Black
Wire Is
Knotted
240
(24 VAC)
L2
L1
Water sensor
Blue
CONTACTOR
Black
C
CAPACITOR
S
Black
Black
H
F
Figure 6
Troubleshooting
Guide (continued)
ambient temperature is below 50°F (38°F
for all other units with a Digital Control
Board), which is too low for the heater to
operate, or the unit is low on refrigerant.
Once the outside temperature has risen
above 60ºF, and the LP code remains, call
the factory for repair.
PSd: This code means there is a pool sensor
defect. Please call to arrange service for
the heat pump.
DSd: This code means there is a defrost
sensor defect. Please call to arrange
service for the heat pump.
LP3: This is like the “LP” described
above, however the unit has shut
down because this fault has happened
3 times within a 24 hour time period.
If the ambient temperature is below
50°F (38°F for all other units with a
digital control board), the problem will
most likely persist until the ambient air
temperature rises above 50°F. Pressing
any of the buttons on the front control
panel will restore the unit to its normal
operating mode. If the ambient air
temperature is not the issue and the
heat pump continues to display “LP” or
“LP3”, please call to arrange service for
the heat pump.
HP3: This is like the “HP” described
above, however the unit has shut down
because this fault has happened 3 times
within a 24 hour time period. Please
check your pool’s plumbing, valves and
pump / filter system for blockages or
flow restrictions, as this is most likely
the cause for the fault. Pressing any
of the buttons on the front control
panel will restore the unit to its normal
operating mode. If your pump and
filter system is working normally and
there are no flow restrictions and the
heat pump continues to display “HP”
or “HP3”, please call to arrange service
for the heat pump. Please note, we will
not be responsible for non-warranted
service calls.
FS: This code has the following
sequence:
•When first displayed, the unit has
started the defrost cycle and will
reverse operation for 2 minutes. If
unit is at acceptable temperature
after the defrost cycle, it will go back
into heating mode.
• If coolant temperature is still too
low after the initial 2 minute
defrost cycle, unit will shut off the
compressor and run only the fan for
60 minutes. If unit is at acceptable
temperature after the 60 minutes, it
will go back into heating mode.
• If coolant has not reached the desired
temperature after the 60 minutes,
fan only mode, unit will shut down
and display “FS”.
• Unit will resume normal operation
after ambient temperature reaches
acceptable operating temperature.
MODELS: 1300h/c FS: If in “coolingmode”, this may indicate that there is not
enough water flow.
COL: This code reminds you that the
unit is running in the cooling mode.
LP: If in “cooling mode”, this code may
indicate that there is not enough water
flow
HP: If in “cooling mode”, this code may
indicate that an external coil is blocked
or that there is recirculated air.
HOT: This means the pool temperature has
increased by 2° while the unit is operating
in the “COL” mode. This is only a warning
that the unit is having difficulty cooling
the pool to the desired temperature. The
“HOT” message will remain until either
the pool drops to the desired temperature
or the set “COL” temperature is raised
above the pool’s current temperature.
MODELS: 1100e Series, 1300 Series
and 1300h/c Series
FL3: This code means that water flow
was lost. Check the system for flow
obstructions.
Unit is not running (All Models):
•Check the power light. Check to see
if the breaker is set.
•Make sure the filtration system is on
•Make sure the thermostat is higher
than the pool water temperature
•Make sure the filter is clean and is
allowing enough water to flow
•Make sure the outside ambient
temperature is higher than 50ºF (38°F
for all other units with a Digital Control
Board)
•Make sure the 5-minute time delay
has passed
•Make sure the 208/230 VAC
7
transformer is wired to match in
coming power levels.
FOR TCE UNITS
•Make sure time setting, in “FIL”
mode, is not set to “OFF”.
Unit is running but not heating:
•Check the air coming out of
the top of the unit. It should be
approximately 8ºF to 15ºF lower
than the surrounding ambient air
temperature. If not, call for service.
Unit is running but not cooling:
•After 5 minutes, Check the air coming
out of the top of the unit. It should
be approximately 8ºF to 15ºF higher
than the surrounding ambient air
temperature. If not, call for service
Unit will not cool:
FOR h/c UNITS:
•Make sure P-S is set to “POL” mode
as unit will not cool in “SPA” mode.
Unit runs continuously:
It may be running continuously
because it cannot reach the desired
temperature.
•Lower the temperature setting below
the pool water temperature. Unit
should turn off. If the unit is still
running, call for service.
•A pool blanket may be required to
help reach this temperature. Also, the
filter pump may need to run longer
for the heater to reach the desired
temperature.
FOR TCE UNITS
•Make sure the setting is not set to
“ON” position in the “FIL” mode.­­
Unit is cycling:
•Check the filters for proper water
flow
•Check the evaporator coil for severe
frost
•Unit could be low on refrigerant.
At this point, call for service and
turn off the power to the heater to
keep the cycling from damaging the
compressor.
Operating Instructions
Installation
Procedures (continued)
cycle may reset the time delay, causing
the unit to wait an additional five
minutes prior to startup.
High Temperature Lock Out: All
Units Except 1100
Your heat pump includes a special
feature to “lock” the high temperature
settings. This eliminates the need for
a thermostat lock-box. This prevents
unauthorized persons from adjusting
the heat pump above these desired
limits. To activate this feature, please
call 877-278-2797 during business hours
8 AM to 5 PM EDT Monday through
Friday and we will be glad to assist in
setting up this feature.
Water Temperature Set Point
• Temperature set point range is 45°F
to 107°F. Rotating the thermostat
knob clockwise will increase the
temperature set point, while rotating
counterclockwise will decrease the
temperature set point.
Features
All applicable features to these models
have been covered in the previous
sections. Other models’ features are
discussed in designated sections,
subsequent to this section.
1100
Manual Temperature
Controls
Description
•The manual Temperature Control is
designed to regulate pool and spa
water temperature.
•There are two indicator lights on the
control panel to display the current
status of the unit.
•The thermostat knob may be
adjusted to maintain the desired
water temperature.
Indicator Lights
•There are two indicator lights on the
front panel that display unit status. The
GREEN light indicates that power to the
unit is on. The RED light indicates that
the unit is in heating mode.
•The RED light may become
illuminated prior to heater start up.
The RED light will become lit when
the thermostat knob is set at or
above the water temperature.
•The unit has a built in time delay. Every
time the unit turns off there is a fiveminute time delay until the unit may be
restarted. The HEAT light may turn on
during this delay cycle. Do not rotate
the thermostat knob during this time
delay. Rotating the knob during this
•A floating thermometer may be
placed in the pool or spa to monitor
water temperature.
•To initially calibrate the thermostat
to the desired set point, turn the
thermostat knob fully clockwise. The
unit will turn on and begin heating
after a possible five minute time
delay. Allow the unit to run until
pool or spa water reaches the desired
temperature. Slowly turn thermostat
knob counter-clockwise until the unit
turns off. The unit will now maintain
this water temperature, providing
the circulation pump is running.
1300h/c
Electronic Temp.
Controls
Toggling Between Heating and
Cooling Mode
The unit will default to the heating
mode. If the cooling mode is desired,
press the SET button until the H-C
screen is displayed. Then press
the arrow buttons until “COL” is
displayed on the screen. This puts the
unit into cooling mode. The water
temperature set point will now be
the water temperature that the unit
is cooling the water to. When the
unit is in cooling mode, the screen
will flash between the current water
temperature and “COL” to remind the
user that cooling mode is activated.
Defrost Cycle
Your h/c unit is capable of keeping
your pool warm in very cool
temperatures. Most pool heaters
will not operate below 50°F. Your
h/c unit will work down to 38°F by
utilizing a “defrost cycle”. It does this
automatically by sensing the coolant
temperature and reversing operation
4
for 2 minutes to defrost the evaporator
coil and will resume heating function
after defrosting the evaporator coil.
Selecting Functionality of Unit
1100e Series,
1300 Series and
1300h/c Series
This unit is capable of operating as a
Time Clock Override (TCO) or as the
Time Clock Eliminator (TCE). If you
already have a time clock on your
swimming pool and would like to
maintain its normal operation with
the added benefit of a heat pump
time clock override – please review the
section for the Time Clock Override. If
you do not own a time clock for your
pool system - please review the section
for the Time Clock Eliminator.
Time Clock Eliminator (TCE)
Operation
Please read the functions of this
feature carefully.
All wiring and
electrical connections
must be performed by a qualified
electrician. Installation must be in
accordance with local and national codes.
This section allows you to run the heat
pump at set intervals during the day. If
you have a time clock, and would like
to use it please refer to the Time Clock
Override section.
For the TCE feature to work, your pool
pump must be wired to the heat pump
See figure 6 on page 8 for wiring the
TCE feature
• This unit is prepared at the
factory with the TCE feature
installed, but set to the “off”
position in the “FIL” mode. You
will need to set the hours of
run time for the pump and filter
system. See “activating and
setting system run time” below.
•The function of the TCE is done
through a timing sequence of 6
periods per 24 hours. You select the
hours for your required filter pump
run time, and the heater takes care
of the rest. It does this by dividing
the system run time equally over
the 6 periods, turning the pump
1100e Series,
1300 Series and
1300h/c Series
(continued)
on for 1/6th of the specified run
time and off the remainder of the
period unless additional heating
is required. The heater will always
operate the system on a daily basis
for the amount of run time you have
selected. The timing sequence begins
at the initial start up.
•If your pool is at or above the desired
operating temperature, the heater
will run the system the desired hours
each day and spread the time out
evenly between the 6 periods. This
makes for better filter operation
and allows the heater to update the
water temperature 6 times per day.
•If your pool needs heat, the heater
will continue to run the system until
the desired temperature is met. If
the amount of run time exceeds a
period’s run time, the excess time
will be subtracted from the next
run period(s). Please note that
on cold and / or windy days, the
unit could run for long times to
generate and maintain the desired
pool temperature. Please see the
“application” section about “pool
blankets” to help maintain your
pool’s temperature.
•The timing function built into
the TCE will always run the heat
pump for 15 minutes every 4
hours to determine if more heat
is needed to maintain the pool’s
desired temperature - even if all
of the available run time was used
in previous cycles. This provides a
couple of added benefits. Pools will
lose most of their heat at night if left
uncovered, however, since the unit is
checking for and adding heat when
needed, it prevents long recovery
times when compared to non-TCE
units. The other benefit is that some
states and electric utility companies
offer a discount for off-peak usage
of electricity. Please contact your
electricity provider if you have
questions.
•Example of TCE operation – you
require the system to run for 12
hours to meet your pool filtering
needs. This means for each of the
6 periods, the heater will run the
system for 2 hours and then turn off
for 2 hours. If the system needed
to run for 3 hours in one of the
periods to reach the desired pool
temperature, the next period would
be 1 hour on and 3 hours off unless
additional heating is needed. The
cycle continues for 6 periods and
renews at the end of each 24 hours.
Please call 1-877-278-2797 if you need
further clarification of this feature’s
operation.
Activating and Setting System Run
Time - TCE Operation
•To set the run time of the system,
push the “SET” button repeatedly
until “FIL” displays. Then using the
“up” and “down” arrows, you can
select how many total hours a day
you want the system to run for your
pump and filtration needs. The
range of hours is “off” to 2, 3, 4,…
up to 23 hours to “on”. As described
before, the run time will then be
calculated and spread out over the 6
time periods for 24 hours. Selecting
the “on” position will run the pump
and filter system continuously. The
unit leaves the factory with the “FIL”
mode set to “OFF”.
Time Clock Override (TCO)
Operation
All wiring and
electrical connections
must be performed by a qualified
electrician. Installation must be in
accordance with local and national codes.
This section allows you the option of
using an existing time clock with the
heat pump. If you do not have a time
clock, please refer back to the Time
Clock Eliminator section.
The pump must be connected to the
heat pump and also the time clock for
the Time Clock Override feature to
work correctly. See figure 4 on page 5
for the optional TCO wiring schematic
and electrical connections.
•This unit is prepared at the factory
with the “FIL” mode set to the “off”
position. You will need to set the
heat pump’s hours of run time in
the “FIL” mode to “2” hours. See
“activating and setting system run
time” below to set the run time.
Leave your time clock set to the
desired pump and filter operation
time. This will enable the heat pump
and filter system to run the desired
hours of the day and also provide the
benefit of checking if heat is needed
every 4 hours. It will do this by
running the pump and filter system
for 15 minutes. If heat is needed, it
will continue to run until the pool
has reached the set temperature. If
no heat is needed, the system will
turn off and continue checking for
heat every 4 hours. This provides a
couple of added benefits. Pools will
lose most of their heat at night if left
uncovered, however, since the unit is
checking for and adding heat when
needed, it prevents long recovery
times when compared to non-TCO
units. The other benefit is that some
states and electric utility companies
offer a discount for off-peak usage
of electricity. Please contact your
electricity provider if you have
questions.
Activating and Setting System
Run Time – TCO Operation
INSIDE
HEAT
PUMP
T3
T4
CONTACTOR
FOR THE
TIME
CLOCK
OVERRIDE
L3
L4
BREAKER
JUNCTION
BOX
TIME
CLOCK
FILTER
PUMP
Figure 4 - TCO wiring diagram (optional)
5
•To set the run time of the system,
push the “SET” button repeatedly
until “FIL” displays. Then using the
“up” and “down” arrows, set the
hours to “2”. The range of hours is
“off” to 2, 3, 4,… up to 23 hours to
“on”. By selecting “2” the heat pump
will run every 4 hours for 20 minutes,
checking if heat is needed. The unit
leaves the factory with the “FIL”
mode set to “OFF”.
Operating Instructions
Application
Guidelines (All Models)
Maintenance
All heat pumps are designed
for outdoor use. However, some
maintenance is required to maintain
the full life of the heater and is
necessary to maintain your warranty.
Annual maintenance should be
scheduled to make sure blowing sand
or falling debris is removed from the
inside of the heater.
Rinsing the coil down, monthly, with
low water pressure will help keep
the base of the unit clear of debris
is a must. Do not use a high pressure
washer. This can cause damage to
your evaporator coils and will void
your warranty. It is recommended
that a licensed air conditioning
specialist perform the annual planned
maintenance on your heater.
To maintain a valid warranty, a
record of annual maintenance
must be kept and provided when
redeeming the warranty.
Annual maintenance includes cleaning
the coils, compressors, filters. Clean
all rust from the compressor and filter
drier then coat it with a layer of paint.
The warranty does not cover
failure from rust. The unit must
be rinsed once a month with CLEAN,
LOW-PRESSURE water.
The warranty will cover corrosion if you
live within 10 miles of a body of Salt Water
and only if there is a record showing that
the unit was sprayed monthly.
If you decide to
rinse down the
evaporator coils yourself, disconnect
all power to the entire equipment pad
before you rinse it. This must be done in
order to prevent possible electrical shock.
Condensation
All heat pump pool heaters will have
condensation. It is typical to have as
much as 6-8 gallons of condensation or
water per hour, during a warm, humid
day. Do not mistake this for a leak.
If you are not sure the water is a
leak or is condensation, there are
two ways to check this. First, use a
pool test strip to see if there is any
chlorine or bromine in the water. If
there is, contact the factory for service.
Second, you can turn off the heater,
leave the filter pump running and see
if the water stops. If you do not see
additional water, then the original
water was condensation.
Pool Blankets
A pool blanket has been proven to
greatly reduce the heat loss in the pool
and will save as much as 50% - 80% in
your heating bills. During the start of
the swimming season and the end of
the season the heater may not be able
to maintain your desired temperature
without the use of the pool blanket.
­­
Seasonal
Shutdowns
At the end of your swimming season
you may have freezing weather
conditions. The unions (provided) must
be disconnected to drain any water in
the pipes. Clear water by blowing air in
the inlet and outlet using a wet/dry vac
in reverse. Failure to do so may cause
the heat exchanger to expand and
crack and will void your warranty. Once
water has drained, reconnect the pipes
to keep debris out of the system.
If you live in an area that does not have
freezing weather conditions but are
subject to extended periods of non-use,
allow the filtration system to continue
to run water through the heater. Or you
can drain the unit of all water.
Pool Openings
If at the end of the previous season
you disconnected the unions, be sure
to connect them before you turn on
the filtration system. Once the pool has
been cleaned and the unit has been
checked for leaks, turn the power on
the heater and set the thermostat to
the desired temperature.
Note: It may take up to three days to
reach the desired temperature during
the opening of the swimming season.
Without a pool blanket, it may take even
longer and may not reach the desired
temperature until later in the season.
Weather Conditions
Weather conditions play a big part
in the operation of the heater. Low
outside ambient temperature, high
winds, low relative humidity, and a
large amount of shading on the pool
will all have an effect on how much
time it takes to heat the pool and how
6
much time it might need to maintain
the desired temperature. Once the
outside ambient temperature drops
below 50ºF (38°F for all other units
with a digital control board), the
heater may not operate.
Troubleshooting
Guide
If the heater is not operating during
the initial start-up, check to see if it has
been installed properly, per this owner’s
manual. Make sure the breaker has
been sized properly. The following are
conditions to check before calling for a
service:
Diagnostics
Most Models (excluding 1100 & HC
units in cooling mode)
The display located on the heat pump
has diagnostic codes, which help
explain any reason for the heater
not to be operating properly. The
following are the diagnostic codes and
the reasons for them appearing:
FLO: This code means “Pressure Switch”
or water pressure switch. This means
there is not enough water pressure to
activate the water pressure switch. The
cause could be from a clogged filter or a
manual by-pass is in the wrong position
and is not allowing water into the heater.
Once the filter has been cleaned or
the by-pass has been changed to allow
water to flow through the heater, the
FLO display will go away and the water
temperature will appear on the display.
FL3: This code means that water flow
was lost 3 times within 24 hours or unit is
programmed wrong. Call 1-877-278-2797
for assistance. Check the system for flow
obstructions or contact us at 1-877-2782797 for assistance.
HP: This code means “High Pressure” or
high pressure switch. Either there is low
water flow or high ambient temperature
or both. Again, the filter could be
clogged and not allowing enough water
flow to pass through the heat exchanger
and allow the heat to be taken away
fast enough, or a by-pass is not in the
proper position. Once the filter has been
cleaned or the by-pass has been repositioned, the display should return to
the temperature of the water.
LP: This code means “Low Pressure” or
low pressure switch. Either the outside