Vita-Mix Touch and GO Owner`s manual

Owner’s Manual
Read And Save These Instructions
Touch & Go
Blending Station
High Performance Commercial Blender
All Models
1. Read all instructions.
2. To protect against risk of electrical shock, do not put motor base in
water or other liquid.
3. Close adult supervision is necessary when appliance is used by or
near children.
4. Unplug the power cord from the wall outlet when the Touch & Go®
Blending Station® is not in use, before putting on or taking off parts,
and before cleaning other than washing the container.
5. Never contact moving parts.
6. Do not operate any appliance with a damaged cord or plug or after the
appliance malfunctions or is dropped or damaged in any manner. Call
Vita-Mix® Service, (800) 4DRINK4, (800-437-4654) or 440-235-0214
at once for possible replacement, examination, repair, electrical or
mechanical adjustment. If you live outside the United States or Canada,
contact your local Vita-Mix Distributor, or phone the Vita-Mix International
Division at +1 (440) 782-2450 or email at for
a distributor in your country.
7. The use of attachments not recommended or sold by Vita-Mix
Corporation may cause fire, shock, or injury.
8. Do not use outdoors.
9. Do not let the power cord hang over edge of table or counter, or touch
hot surfaces.
10. Keep hands and utensils out of the container while motor is running
to prevent the possibility of severe personal injury and/or damage
to the Touch & Go Blending Station. A rubber scraper may be used, but
only when the Touch & Go Blending Station is not running.
11. CAUTION: Blade is sharp. Handle carefully.
• Never try to remove blade while container is sitting on the motor base.
• Do not operate with loose, knicked or damaged blades.
• To reduce the risk of personal injury, never place blade assembly on
motor base without blender container properly attached.
12. The maximum normal load is equivalent to the ounces (liters) listed
on the container, i.e., 64 oz. (2.0 liter), 48 oz. (1.4 liter), and substantially
less with thick mixtures.
13. Always operate with the lid in place.
14. WARNING: When processing hot liquids:
• The 2-part latching lid must be securely in place. This allows steam
to escape naturally, and will prevent the lid from coming off when
the machine is turned on.
• Use caution with hot liquids. Spraying from under the lid plug can
occur, or escaping steam may cause scalding.
• Do not process hot liquids with the non-latching lid.
15. Display window area will scratch when contacted with a scouring pad or
sharp object. Use a soft cloth to wipe the control panel area clean.
16. The Touch & Go® Blending Station® cannot be cleaned with a water jet.
17. Installation for a 120 VAC unit requires you to have at least one 20 amp
outlet per machine, available within six feet of the Touch & Go Blending
Station. 220 VAC and 100 VAC units require a dedicated line. Consult
an electrician for proper electrical needs.
Enjoy the safety of this grounded appliance. The Touch & Go Blending
Station U.S. power cord comes equipped with a three-prong (grounding)
plug which mates with a standard three-prong wall outlet (Figure A). This
cord will vary for countries outside the United States.
Adapters (Figure B) are available for two-prong outlets. Do not cut or
remove the third (ground) prong from the plug or power cord.
Consult your electrician if you are not sure if the wall outlet is grounded
through the building wiring. With a properly grounded two prong wall outlet,
ground the machine by attaching the tab on the adapter to the wall outlet
cover by means of the screw in the center of the cover (Figure B).
Figure A
Figure B
C ontrol Panel
Display Window
Speed Control
Six Factory Pre-Set
Owner Controls
High/Low Pulse
Touch & Go Blending Station
ON/OFF switch - Located on the side of the Motor Base the ON/OFF switch controls the
power to the machine. With the machine plugged in, switch the machine to ON to ready the
machine for blending.
START/STOP button - Pressing START/STOP once starts and runs the machine and turns
the blades. Press the START/STOP button again to stop the machine and the blades.
(NOTE: Pressing one of the PRE-SET PROGRAM buttons, while the motor is running,
will also stop the machine.)
SPEED CONTROL button - Press the ▲ button to gradually increase the speed of the
blades in increments of 1%, up to 100%. Press the ▼ button to gradually decrease the
speed of the blades in increments of 1%, down to 7%. SPEED CONTROL is used to set the
blending speed of the PULSE buttons (See Instructions, pg.15) and the START/STOP button
(See Instructions, pg. 16). NOTE: These settings will reset if the power is shut off.
PRE-SET PROGRAM* buttons - These buttons, numbered 1 thru 6, are pre-programmed
blending cycles designed for the most commonly made drinks. Depending on the viscosity of
the drink you are creating, pressing one of the six PRE-SET PROGRAM buttons will run the
machine for a full cycle. The machine will stop by itself when the cycle is complete. A cycle
varies in speed and length, see the Instructions on page 14 for a complete description of the
range of each PRE-SET button. Due to the difference of recipes, your results may vary. See
page 6 for information on Custom Programming these six buttons.
DISPLAY WINDOW - This area depending on what button is pressed,
displays a variety of operation messages. A ‘Ready’ message appears
when there is power to the machine.
*Your machines PRE-SET PROGRAM buttons function and times may be different then described in the
owners manual due to your machine being custom programmed.
OWNER CONTROLS - A control panel accessible by pressing the Vita-Mix logo.
• Press once to reveal the mode message. Press button 1 then 6
within five seconds to continue. Once the correct code is entered the
display will indicate the motor temperature (Norm, Warm, Hot), a
usage count and a total. The ‘count’ is a machine usage total and
can be reset. This can be used to keep a count of the number of
drinks sold in a week, day or even an hour. To clear, press and hold
the START/STOP button for 5 seconds. The ‘total’ keeps track of
the machine usage, including production and testing, and cannot
be cleared.
• Press twice to reveal the name of the program controlling the
PRE-SET buttons. If you are using the factory settings this will read
• Press a third time to reveal an option to reset the PRE-SET buttons
to the original factory settings.
• Press a fourth time to exit and continue blending.
HIGH/LOW PULSE button - The pulse provides a quick increase or decrease in speed
of the blades when blending. Press H to increase the motor to speeds that range from
51%-100%. Press L to decrease the motor speed down to a range of 50% -7%. The PULSE
button will override the running program (as long as it is depressed). Once released the
original program continues its cycle.
• The PULSE high(H) and low(L) speed is set by using the SPEED CONTROL buttons.
To set, while pressing and holding a PULSE button, press the SPEED CONTROL ▲
or ▼ button until the desired motor speed is reached. The PULSE speed will remain
at this setting until changed again with the SPEED CONTROL buttons.
C ustom Programming
The Touch & Go® Blending Station® advanced electronic control can be custom programmed,*
requiring an optional programming chip, available from Vita-Mix for a nominal fee and with a
minimum unit purchase. Contact your Vita-Mix representative for more information.
Programming your On-Counter Touch & Go
Blending Station PRE-SET buttons
1. Turn the machine on.
2. Facing the front of the machine, insert the custom programmed chip with the words, “THIS SIDE FACING TO THE
FRONT OF THE MACHINE” toward you and the silver contact
bars up, into the port located below the label area on the front
of the Touch & Go Blending Station. The DISPLAY WINDOW
will read ‘New Module’.
3. Within 10 seconds the SIX PRE-SET buttons will be reprogrammed and the DISPLAY WINDOW will read ‘Saved’
then ‘Ready’. If nothing happens when the programming chip
is fully inserted, turn the chip in the opposite direction and
try again.
4. Remove the programming chip and return it to the original package.
5. Press one of the six PRE-SET buttons to reveal, in the DISPLAY WINDOW, the name of
the program/drink.*
NOTE: If for any reason the programmed times are incorrect, they can be reset to the original factory settings following the instructions on page 7.
Programming your In Counter Touch & Go
Blending Station PRE-SET buttons
1. Remove the container from the machine.
2. Turn the machine on.
3. Lift the machine from the bottom edges to reveal the motor and housing area. With the
machine facing towards you, locate the slot underneath on the right hand side of the
machine between the motor and the outer wall.
4. Insert the custom programmed chip into the slot with the words, “THIS SIDE FACING TO
THE FRONT OF THE MACHINE” turned facing out to the right of the machine. Once inserted
5. Within 10 seconds the SIX PRE-SET
buttons will be re-programmed and the DISPLAY
WINDOW will read ‘Saved’ then ‘Ready’. If nothing
happens when the programming chip is fully inserted,
turn the chip in the opposite direction and try again.
6. Remove the programming chip and return
it to the original package.
7. Press one of the six PRE-SET buttons to reveal, in the
DISPLAY WINDOW, the name of the program/drink.*
8. Carefully place the Blending Station motor back into
the hole in the counter.
NOTE: If for any reason the programmed times are
incorrect, they can be reset to the original factory
settings following the instructions below.
Resetting the PRE-SET buttons to the original
factory settings
WARNING: Please read all steps before reprogramming. Reverting your
PRE-SET PROGRAM buttons to the original factory setting, will erase any
programming installed with a custom program chip.
1. Enter the OWNER CONTROLS (press the Vita-Mix Logo) ‘Mode’ will appear in the
display window. Press the PRE-SET buttons 1 and 6 then the display window will say
‘Count Temp Total’.
2. Press the Vita-Mix Logo two more times to reveal the instructions on resetting the
PRE-SET buttons.
3. Press and hold the #4 button until the DISPLAY WINDOW reads ‘Restoring Please Wait’.
The PRE-SET buttons are now reset to the original factory settings.
*Your machines PRE-SET PROGRAM buttons function and times may be different then described in the
owners manual due to your machine being custom programmed.
L id Assembly
Two-part Lid
48 oz. (1.4 liter) polycarbonate container
The two part lid is easy to clean and easy to put on,
take off & seal.
• To remove fully latched lid, squeeze tabs together on
both sides of the container, pull upward and off.
• Twist the center lid plug to fasten or remove.
NOTE: To make new lids easier to insert and remove, rub a
light coating of cooking oil around bottom where it seals. Place it in
container for several minutes, remove and lightly wipe oil off lid.
Two-part Lid
64 oz. (2.0 liter) polycarbonate container
The two part lid is easy to clean and easy to put on
and take off.
(Note: Brand new lids are a little stiff. This is
• The lid has a continuous rim which latches
inside the container tabs. Push one side
of the rim under one tab, and with the heel
of your hands push down, over the opposite
tab, to snap lid into position.
• To remove lid, place hands around the lid,
pressing thumbs above one of the container
tabs. Push in and lift off.
• Twist the center lid plug to fasten or
One Piece Lid
To secure lid plug, rotate it
so one tab locks between the
stops on top of rubber lid.
Press in
tab to
64 oz. (2.0 liter) polycarbonate container (Figure C)
48 oz. (1.4 liter) polycarbonate container (Figure D)
The one piece lid is easy to clean and easy to put on
and take off.
(Note: Brand new lids are a little stiff. This is temporary.)
• Follow the instructions above for placing the lid on the
container and removing it from the container.
• 48 oz. / 1.4 liter lid does not latch.
• Add ingredients through port on top.
CAUTION: Do not use non-latching lid when processing
hot ingredients.
Figure A
Figure B
Always latch lid when
processing hot liquids.
Figure C
Figure D
Cover with Removable Hinge Design
Cover Door:
1. The Cover Door can be removed by opening it until the door is horizontal. Then,
gently spread the sides of the door over the round hinges and remove.
2. To reinstall the Cover Door, gently spread the sides of the door and place the door
hinge cutouts over the round hinges. (Figure E)
Back Cover:
1. To remove the Back Cover from the Blending Station:
a. First remove the Cover Door from the unit, as described above.
b. Remove the two (2) Back Cover mounting screws located on the rear of the
machine. (Figure F)
c. From the rear of the machine, firmly push the bottom of the cover forward
(towards the control panel), keeping the bottom edge of the cover against the
motor base. DO NOT tilt or strike the cover during removal.
d. Slide forward until the side latches on the front of the cover are released from the
motor base. DO NOT strike the cover to “pop” the side latches from their
tracks. Doing so will cause damage. The cover must only be removed by
sliding it forward (towards the Control Panel).
2. To replace the Back Cover on to the Blending Station:
a. Place the Back Cover on the motor base approximately one (1) inch (2.54 cm)
forward of its normal position.
b. Slide the cover towards the back of the machine (away from the Control Panel).
Make sure the side latches slide into their tracks.
c. Push until back of cover is seated against the Motor Base.
Make sure the Back Cover is fully seated in the back and the side latches
are in their grooves before inserting and tightening the mounting screws.
d. Replace and firmly tighten the two (2) Back Cover mounting screws. (Figure F)
DO NOT overtighten. DO NOT use the mounting screws to pull the Back
Cover into position. Doing so will cause damage.
Back Cover
Cover Door
Back Cover
Figure E
Figure F
I n-Counter Installation
Preparing the counter area:
• Before cutting holes, make sure that there is adequate clearance under the counter for the
motor. The motor will extend about 5-2/3" (14.4 cm) below the counter but it is best to allow
at least 10" (25.5 cm) from the under-counter to shelves or any other equipment under the
counter. Also, when using the removable cover design, the back of the hole must be at least
6” (15.2 cm) from any wall to allow for cover door clearance.
• An extra 6.5” (16.5 cm) of open space, above the top of the cover will be needed for
placement and removal of the In-Counter machine and for custom programming the SIX
PRE-SET Buttons.
• If installing unit into a closed cabinet, use a 4” dia. (10.1 cm) flexible vinyl duct (dryer hose)
to vent exhaust. Attach the vinyl duct to the bottom of your In-Counter Touch & Go®
Blending Station® by forcing the end of the hose over the exhaust baffle of the unit. Run the
vinyl duct out of the cabinet for proper ventilation. Do not vent hose into a wall, ceiling, or a
concealed space of a building. Multiple units should not vent to a common manifold unit but
to separate places. If running your Blending Station causes a suction on your cabinet door,
place a spacer in the door frame to allow proper intake of air.
Do not use hose clamps or equivalent to attach exhaust hose on machine.
• When cutting holes for placement of multiple In-Counter units, position the edge of the
machines at least 12” (30.48 cm) apart to ensure quick cleaning and proper venting
between machines.
• In-Counter installation for a 120 VAC unit also requires you to have at least one 20 amp
outlet per machine under the counter, available within six feet of the Touch & Go Blending
Station. 220 VAC and 100 VAC units require a dedicated line. Consult an electrician for
proper electrical needs.
• The In-Counter Blending Station also requires a gasket (provided in the machine’s original
package) to be placed between the machine and the counter. See page 12 for instructions.
DO NOT strike the blender when removing from the counter.
Electrical requirements:
• 120 VAC • 50/60 Hz. • 11.5 amps
• All Touch & Go Blending Stations are built using a U.S. 3 prong
grounded cord and require a 20 amp outlet.
• 220/240 VAC • 50/60 Hz. • 1073-1176 Watts
• 100 VAC • 50/60 Hz. • 900 Watts
Blending Station dimensions:
• 17-1/2” (44.45 cm) high with lid closed
• 21-1/2” (54.7 cm) high with lid open
• Case depth: 12-3/4” (32.39 cm) with handle
• Case width: 9-1/2” (24.13 cm)
• Depth below counter: 5-2/3” (14.4 cm)
• Recommended distance between machines: 12” (30.48 cm) from the edge of each
machine or as far apart as possible.
9-1/2” (24.3 cm)
(54.7 cm)
(44.45 cm)
(15.2 cm)
(32.39 cm)
(14.4 cm)
12” (30.48 cm)
12” (30.48 cm)
Additional Unit
(if applicable)
Additional Unit
5.5" wide x 7.5"
(14 cm x 19 cm)
5-1/2” (14 cm) wide
(19 cm)
(if applicable)
I n-Counter Gasket
Gasket Installation Instructions:
1. Follow the instructions on page 10 on preparing the counter area for the installation of
your In-Counter Touch & Go® Blending Station.® Also, use the Template Sheet (provided
in your machine’s original package) to assist you in the placement and ventilation of
your machine.
2. Lay the blender on its back with the motor pointing toward you. Allow 1-2 in. (2.54 -5.08 cm)
of the motor base to hang over the edge of the counter top to facilitate easy fitting of the
3. Slide the power cord through the gasket, with the groove of the gasket pointing toward the
machine base.
4. Starting at one corner of the motor base, press the gasket onto the motor base, so that the
groove in the gasket seats itself onto the stepped bottom edge of the motor base.
5. Working around the bottom edge of the motor base, press the gasket onto the motor base
until the entire perimeter of the gasket is firmly attached to the motor base.
6. Carefully place the blender into the hole in the counter.
7. Be sure that the gasket is properly seated on the motor base and against the counter top.
8. Do not secure the machine to the counter with bonding materials.
This gasket was designed to protect your machine from water damage and to
reduce noise. Failure to properly install this gasket could result in moisture
B lending Tips
1. If your recipe freezes up, try reducing the amount of ice. Compared to other blenders,
you do not need as much ice to make an equally frozen drink in a Touch & GoTM
Blending Station.®
2. Place liquids and soft foods in your container first. Hard items and ice should be placed last.
3. Whole, hard or frozen ingredients should be small. Solid frozen fruit is extremely difficult to
blend. For best results use semi-frozen fruit. Using same size batches of semi-frozen fruit
and ice will keep your drinks consistent. If you notice chunks, re-evaluate the batch size.
4. When creating recipes, always allow for enough liquid to ease the blending process.
For recipes with minimal liquid, use the Speed Control buttons to run the machine on its
lowest settings until it is processing smoothly. Finish blending by using one of the Pre-Set
Programs that best matches the drinks viscosity.
5. When overheating occurs, review your techniques and instructions. The motor may be
getting hot when your recipes are too thick. Consider adding more liquid and consult
Vita-Mix, or your Vita-Mix distributor, for further assistance.
Maintenance Tips:
• Never bang the container against a surface to loosen the ingredients. Remove the
container from the base and use a rubber spatula to remove thick mixtures from the bottom
of your container.
• Never shake or rattle a container in use while seated on the motor base.
• Never remove the container before the machine has come to a complete stop.
• Never start the motor before the container is in place.
The instructions appearing in this Owner’s Manual cannot cover every possible
condition and situation that may occur. Common sense and caution must be
practiced when operating and maintaining any appliance.
I nstructions
How to operate your Blending Station® using the
six Pre-Set Programmed Buttons.
The following is the basic factory settings of the six PRE-SET buttons (your machine’s PRESET buttons may differ due to program revisions or if your Blending Station was programmed
specifically for your business).*
• Button 1: (:15) Blends thin drinks with just juice and ice. This program will quickly
ramp to a high blending speed for 15 seconds.
• Button 2: (:20) Blends light coffee drinks. Button 2 will ramp the blending speed to
medium for six seconds and ramp up to high for 14 seconds.
• Button 3: (:32) Creates a specialty drink with a thick viscosity. Button 3 runs at a
medium speed, ramps down, then increases to high speed, and finishes the drink at
medium speed.
• Button 4: (:34) This cycle is good for ice cream and regular coffee drinks that need a
little longer blending. Button 4 increases to medium speed for four seconds then ramps
up slowly to a high speed for 14 seconds.
• Button 5: (1:35) Blend a regular smoothie for an extended cycle. Button 5 runs for
45 seconds on a medium speed and then increases in speed and runs on high for
50 seconds.
• Button 6: (:25) Blend thick frozen fruits & hard ingredients for a thick but consistent
smoothie. Button 6 gradually ramps up the blending speed, maintaining intermediate
speeds and gradually progressing until it reaches full speed.
1. Place liquids and soft foods in the machines container first, solid items and ice last. Prepare
food by cutting or breaking into 1-3 in. (2.54 -7.62 cm) pieces. Frozen fruit, especially, should
be as small as practical. Thawed or partially thawed fruit is recommended. We recommend
PROGRAMMED button #5 or #6 for heavy-duty blending.
2. Set the container on the motor base by aligning it over the centering pad anchored to
the base. (Motor must be completely stopped before positioning container).
Containers are not to be used for hard, dry materials. Avoid running the Blending Station
with container empty.
3. Always use a lid when blending. If blending hot ingredients, the lid must be securely in place.
4. Select desired programmed setting by pressing any of the Pre-Set Buttons one through six.
The machine will begin immediately to cycle through the selected program, and turn off
when the program is complete. Each button has a different pre-selected combination of
speed and length for blending.
NOTE: If you detect a change in the sound of the machine or if a hard or foreign object
comes into contact with the blades, do not serve the drink. Inspect your blade assembly for
loose, knicked or missing parts. If parts are loose, missing or knicked replace with a new blade
assembly. (See page 22).
*Your machines PRE-SET PROGRAM buttons function and times may be different then described in the
owners manual due to your machine being custom programmed.
5. Once one of the six PRE-SET PROGRAM buttons is pushed the machine will start and
stop automatically. By pressing another PRE-SET BUTTON or the START/STOP button,
the machine will stop the blending cycle.
6. During any of the blending cycles, by pressing the PULSE H button the speed of the blending
can increase up to 100% of the motor speed. By pressing the PULSE L button during a
blending cycle the speed of the motor can be decreased down to 7%. Once released the
motor speed will revert back to the blending cycle of the PRE-SET PROGRAM.
(NOTE: Use the SPEED CONTROL buttons to set the speed of the PULSE buttons. For
example, when the H or L PULSE button is pressed and held, by simultaneously pressing and
holding the ▲ or ▼ SPEED CONTROL button the motor speed will increase or decrease in 1%
increments. When the SPEED CONTROL button is released, the PULSE button will remain set
at the selected speed until altered with the SPEED CONTROL buttons.)
7. When the cycle is complete the blender stops, wait until blade comes to a complete
stop before removing the lid and/or container from the motor base.
8. Remove the container, pour, garnish and serve the drink.
How to operate your Blending Station® using the
Start/Stop and Speed Control button.
Although using the PRE-SET PROGRAMMED buttons is highly recommended for the best
drink, occasionally a drink may need special attention. By using the START/STOP button and
the SPEED CONTROL button you can manually control the speed of the Blending Station.
1. Follow steps one through three of ‘How To Operate Your Blending Station Using The Six
Pre-Set Programmed Buttons’ section on page 14.
2. The speed of the motor can be changed with:
• the motor off.
• the motor on.
– Press the ▲ or ▼ buttons until the
– With the container in place press the
desired speed percentage is displayed.
START/STOP button. The machine will
100% is the highest setting and 7% is
begin blending.
the lowest setting.
– While the machine is running Press the ▲
– When the START/STOP button is
or ▼ buttons until the desired speed
pressed the motor will ramp quickly to
percentage is displayed. 100% is the highthat speed
est setting and 7% is the lowest setting.
– Blending can be stopped by pressing
– Release the SPEED CONTROL button
the START/STOP button at any time.
and the motor will now run at the desired
– The blending can be stopped by pressing
the START/STOP button.
3. The PULSE buttons can also be used to quickly increase the motor speed or decrease the
motor speed. (See HIGH/LOW PULSE button description on page 5.)
4. When done blending press the START/STOP button to stop the motor.
Wait until blade comes to a complete stop before removing the lid
and/or container from the motor base.
5. Remove the container from the motor base and serve the drink.
NOTE: On all units the built-in thermal sensor keeps track of how hot the motor gets and will
warn the user and eventually shut down the motor if the motor is overheating. When overheated
the display will instruct the user to remove the container and run the machine until cool. This
takes about a minute. See page 21, “Cooling the motor,” for complete instructions. See page 13
for Blending Tips to avoid overheating the motor.
P arts List
64 oz. (2.0 liter) - Container without lid assembly or blade assembly
64 oz. (2.0 liter) - Lid plug
64 oz. (2.0 liter) - Container, blade assembly & lid assembly
64 oz. (2.0 liter) - 2-piece lid assembly
64 oz. (2.0 liter) - Lid only (no plug)
64 oz. (2.0 liter) - 1-piece latching rubber lid
48 oz. (1.4 liter) - lid plug
48 oz. (1.4 liter) - Container only
48 oz. (1.4 liter) - Container, blade & lid assembly
48 oz. (1.4 liter) - 2-piece lid assembly
Back cover and cover door with removable hinge design
Cover door with removable hinge design
Back cover with removable hinge design
Sound reducing centering pad
Drive socket
Heavy-duty retainer nut
Agitator assembly (ice blades)
Retainer nut wrench
Metal Mounting Screws - (2)
In-Counter Gasket
NOTE: Blade Assembly, Drive Socket and Retainer Nut are compatible on either the
polycarbonate or stainless steel containers. Other than the Drive Socket, Blade
Assembly and Retainer Nut, this unit is not user serviceable.
blade or lid)
C are and Cleaning
Care Note
To ensure that you get the longest possible life from your Vita-Mix product, we recommend
the following products, when used as directed by the supplier:
Cleaning Product
Solid Supra, Solid Power,
Guardian Acclaim, Solid Guardian Plus,
Solid Super Impact, Solid Insure
Diverpak . . . . . . . . . . . . . . . . . . . . .
Eclipse H2
Liqui-Safe L7
Acclean . . . . . . . . . . . . . . . . . . . . .
Glow MB-1 . . . . . . . . . . . . . . . . . . . .
Lustre NC-25
Lustre Plus
PSRA 41-D, PSRA 41-E . . . . . . . . . . . . .
Liqui-Ware 1, Liqui-Ware MC
D-Flex, Sur-Met
Ecolab, Inc., St. Paul, MN
Tel: (800) 352-5326
Diversey, Livonia, MI
(800) 521-8140
Klenzade Products
Division of Ecolab
St. Paul, MN
(612) 293-2165
Wesmar Company, Inc.
Seattle, WA
Anderson Chemical Co.
Litchfield, MN
(800) 366-2477
Rinse Aids
Solid Rinse Dry . . . . . . . . . . . . . . . . .
Solid Brilliance
Jet Dry, Rinse Dry
Ecolab, Inc., St. Paul, MN
(800) 352-8140
NuWare . . . . . . . . . . . . . . . . . . . . .
Diversey, Livonia, MI
(800) 521-8140
DO NOT use abrasive cleaning agents or concentrated bleach when cleaning.
CARE NOTE: Do not let mixtures, liquids and food products dry within the container. Rinse
throughout use. Drying product may lock around the blade and weaken/tear the bearings seal
when restarted. Do not place containers in the freezer. Extremely low temperature combined
with hot ingredients and/or the immediate rapid action of the blade may crack the container.
Motor Base
1. Unplug the power cord.
2. Wash outside surface with a damp soft cloth or sponge, which has been rinsed in a mild
solution of liquid dish soap (Ivory Liquid® or equivalent) in warm water. NEVER IMMERSE
3. Polish with a soft cloth.
Control Panel
Gently wash the front panel with a soft cloth and a low pH balanced soap, being careful not
to scratch the Display Window.
NOTE: Be sure to wring excess water out of cloth or sponge when cleaning around the
controls, drive socket or any electrical part.
Separate the lid and plug, then wash in warm soapy water. Rinse clean under running water
and dry. Reassemble before use. (See pages 8 & 9).
Cover Door
The cover can be removed (See page 9) and cleaned by placing under running water and
washed with a soft cloth. Wipe dry and replace back on the base. NOTE: DO NOT wash
cover door in dishwasher.
In-Counter Gasket
Carefully remove the gasket from under the blender. Wash the gasket in warm, soapy water,
rinse clean and let dry. Reassemble before use (See page 12). Make sure the gasket is seated
properly against the blender and the counter.
1. To clean: Fill pitcher 1/4 full with warm (110˚F / 43˚C) water and add a couple drops of dish
soap. Return container to motor base and firmly position the two part lid. Run machine for
30 seconds. Empty container. Repeat this step.
NOTE: For maximum container life DO NOT wash in dishwasher.
2. Fill pitcher 3/4 full with warm (110˚F / 43˚F) water (do not add soap). Return container to
motor base and firmly position the two part lid. Run machine for 30 seconds. Empty container.
3. If any solid residue remains, remove the blade agitator assembly (see page 17) and wash
all container parts in warm soapy water. Rinse and drain. Reassemble before next step.
Do Not soak the blade agitator assembly.
4. To sanitize: If all solid residue is gone after step 2 or after completion of step 3, fill container
3/4 full with a sanitizing solution mix.** Return container to motor base and firmly position
the two part lid. Run machine on HIGH for 30 seconds. Empty container.
5. Return container to motor base and run machine empty for an additional 5 seconds. Do not
rinse after sanitizing.
**Recommended sanitizing solution: 1-1/2 teaspoons Clorox® or other institutional bleach in
2 quarts (1.9 liter) water.
Important: Check your blades daily for loose, knicked or missing parts. If you
find something is loose, knicked or missing, replace the blade assembly before
use. Do not tighten hex-headed screw (on top of blade assembly). If loose,
replace blade assembly.
T roubleshooting
Top nine problems you can fix on your own:
1. Problem:
• Display Panel reads
Solution #1:
Turn the machine off and on again to reset
the programming
Solution #2:
Call Vita-Mix Customer Service.
2. Problem:
• Loud noise from blender container
blade area
• Container blades do not spin
• Increased vibration
• Leaking from bottom of container
Solution #1:
Broken or worn Drive Socket. Replace (Item
#891). Instructions are included with part.
Solution #2:
Check blade assembly for loose, damaged
or knicked components and replace.
Solution #3:
Tighten retainer nut on the bottom of
the container
3. Problem:
• Loud grinding noise from the blender
4. Problem:
• Machine will not run
• Display screen does not say ‘READY’
Solution #1:
Due to some faulty motor bearings your
machine may need to be repaired. Call
Vita-Mix Customer Service.
Solution #1:
Double-check to make sure power cord is
firmly in power outlet.
Solution #2:
Check to make sure the ON/OFF switch is in
the ON position.
Solution #3:
Turn the ON/OFF switch to off, then on, to
reboot the electronics.
5. Problem:
• Machine starts then shuts off
Solution #1:
Check to make sure there is power to the
Solution #2:
Call Vita-Mix Customer Service.
6. Problem:
• Display Panel reads
Solution #1:
Let the machine cool down for an hour then
Solution #2:
Call Vita-Mix Customer Service if the
machine does not work after sitting at room
temperature for 24 hours
7. Problem:
Solution #1:
• Machine is running irregular
• Display panel reads garbage
• “NO PROGRAM” is displayed when a
button is pushed
• Button pressed starts the wrong
• Machine starts by itself
• a specific program button is defective
• machine was turned off for a day,
week or month and turned on, there
was no power
• machine did not work right out of
the box
• machine works but no information
displayed on screen
• program buttons run the blender on
the same speed
8. Problem:
Turn the machine off and on again to reset
the programming.
Solution #2
Reset the machine to its original factory
settings. (Follow the instructions on page 7)
Solution #3:
Try plugging the machine into a new outlet.
Solution #4:
Call Vita-Mix Customer Service.
Solution #1:
• Display panel reads
A new programming chip is needed. Call
Vita-Mix Customer Service.
9. Problem:
• Machine stops in the middle of its
blend cycle and resets; display panel
Solution #1:
Plug the machine into its own power supply.
Solution #2:
Make sure the machine is not running on a
long extension cord.
Cooling the motor:
If the machine has overheated:
• The motor will stop and the message “MOTOR HAS
START”, will scroll across the display window, while the words
“HOT SHUTDOWN” will remain in the display window alerting
you of the problem.
• The machine will not run until the container is removed and
the motor has cooled. Remove the container, shut the cover
door and press the START/STOP button, and run the machine
for two minutes.
• When the motor is cool “READY” will appear in the display
If you cannot fix your machine with these suggestions, technical help is available by calling
800-4DRINK4 (800-437-4654), 440-235-0214. Outside the United States and Canada contact
your Vita-Mix distributor or contact Vita-Mix International at +1(440) 782-2450 or email for a local distributor or visit us at 21
B lade Agitator Assembly
Blade Agitator Assembly. Use caution when
handling the blade; it is sharp. When inserting the blade
assembly through the container bottom, grip the blades with a
soft cloth, align the flat sides of the blade assembly with the flat
sides of the container. Place the retainer nut back on the inserted blade assembly and tighten clockwise. Do not force. Do not
attempt to disassemble blade assembly.
Drive Spline. Mates with drive socket on the motor base to
turn the blade. Note: Removing and replacing your container
while the coupling is still rotating will strip the drive spline
“teeth”. (This part is NOT removable.)
Retainer Nut. Must be snug. Use the available retainer nut
wrench for best results. (Refer to the diagram below to remove
or replace.)
Never use a blade assembly with loose, damaged or knicked components.
Retainer Nut Removal
• The retainer nut is easily removed using the Retainer Nut
Wrench. To order a Retainer Nut Wrench please call your
Vita-Mix distributor and ask for Item #15596.
• To remove, turn the container upside. Using the Retainer
Nut Wrench turn the wrench counterclockwise to loosen
the nut. Once loosened, remove by hand.
• To replace, position retainer nut on top of blade assembly
and hand tighten. Then, using the Retainer Nut Wrench,
tighten clockwise until it stops. If it is not tight enough,
you will notice increased container noise.
Retainer Nut Wrench
W arranty
Limited Warranty
Vita-Mix® Corporation warrants your Commercial Blending Station® to be free from defects
in materials and workmanship for a period of three years from the date of purchase when
used in accordance with the accompanying instruction booklet.
Provisions of this limited warranty are void if your Touch & GoTM Blending Station®
has been subjected to obvious abuse, negligence, accident, alteration, or failure to follow
operating instructions, or product exposure to abnormal or extreme conditions. Cosmetic
changes such as discoloration of parts of the product in the hands of the user or the effects
of the use of abrasive cleaners will not be warranted or considered defects. The cleaning or
removal of food products along with any damage caused by allowing them to build-up is not
covered by this limited warranty. Improper installation of the in-counter model is not covered
by this warranty. Also this warranty is void if the Blending Station is put into a sound reduction
chamber or otherwise prevented from receiving proper cooling. In the event your Vita-Mix
appliance needs service or repair covered by the terms of this warranty, please call the
Vita-Mix Corporation for shipping instructions.
The Blending Station must be sent in original or sufficient packaging. This limited warranty is
in lieu of any other warranty expressed or implied. No representative or any other person is
authorized to make any other warranty or to assume any liability not strictly in accordance
with the foregoing. This limited warranty gives you specific legal rights which may vary from
state to state. Proof-of-purchase may be required to prove date of purchase.
Outside the Continental United States and Canada other warranties will apply. (Call or check
with your local Vita-Mix distributor for details.) In case of shipping damage, notify the shipper
or carrier immediately.
Service Contract
PLEASE NOTE: The Service Contract outlined in the following paragraph applies only to
customers in the United States and Canada. Customers in all other countries should contact
their local Vita-Mix distributor for service details.
This Blending Station® includes a 1-Year Service Contract effective from date of
purchase. In the event your machine should need parts or repairs, covered under this
Service Contract, call Vita-Mix® customer service immediately for instructions. Proof of
date of purchase may be required. This does not cover abuse, misuse, tampering,
improper installation or extreme conditions.
The Vita-Mix Service Contract includes the following:
1. Only one extra drive socket - to facilitate simple repairs and prevent down time is included
and packaged with each machine.
2. Additional drivers and tamper, unless defective and cosmetic changes, such as discoloration
of parts are not covered. NOTE: to determine if you have a defective part, please order a
replacement part through Vita-Mix Customer Service, and when the new part arrives,
return the old part in the same packaging. Vita-Mix will inspect the returned part and, if
defective, issue a refund for the price of the new part. A part will be considered defective if
no abuse or neglect was involved with its break. Non-defective parts sent to Vita-Mix for
inspection will not be returned if deemed unusable. Service Contract covers functionality of
the machine but not abuse or lack of recommended maintenance.
3. In Continental USA, sender pays freight one way to Vita-Mix Corporation. Vita-Mix
Corporation pays UPS ground freight charges to return machine to sender. Sender pays
costs for special shipping requests. Outside Continental USA, other service contracts may
NOTE: Limited Warranty and Service Contract are honored directly through the Vita-Mix
Corporation, Cleveland, Ohio USA. Non-warranty repairs can be performed by any CFESA
service center. Call Vita-Mix at (800) 4DRINK4 (800-437-4654) or 440-235-0214.
Before returning this product for any reason, including repair, please, first contact our
Customer Service Department at: (800) 4DRINK4 (800-437-4654), or 440-235-0214 to
receive a “Return Authorization Number”. Outside the USA, contact your Vita-Mix Distributor.
Blending Station Specifications
Blending Station On-Counter:
Height of unit closed: 22” (54.56 cm)
Shipping weight: 21 lbs. (9.534 kg)
Dimensions 22” High x 9-1/4” Wide x 10-1/2” Deep
(54.56 cm x 23.45 cm x 25.86 cm)
Blending Station In-Counter:
Height of unit above counter: 17-1/2” (44.45 cm) closed
Depth of unit below counter: 5-2/3” (13.3 cm)
Shipping Weight: 18 lbs. (8.172 kg)
Dimensions: 24” total Height x 9” Width x 12-1/2” Depth
(45.03 cm x 22.65 cm x 31.28 cm)
Power Requirements:
Volts: 120 VAC
Amps: 11.5
Hz: 50/60
Volts 220/240 VAC
Watts: 1073-1178
Hz. 50/60
Volts: 100 VAC (Japan)
Watts: 900
Hz: 50/60
Foodservice Division
8615 Usher Road, Cleveland, Ohio 44138-2103 USA
©2004 Vita-Mix Corporation. No part of this publication may be reproduced or transmitted in any form or
by any means, electronic or mechanical, including photocopy, recording or any information storage and retrieval system
without the written permission of the Vita-Mix Corporation.
Printed in U.S.A
XBS008 08/04