!
WARNING: This water heater is not suitable
for use in manufactured (mobile) homes!
Use & Care Manual
With Installation Instructions for the Installer
Gas Residential
Water Heaters
Residential 30, 40 and 50 Gallon
Model: HG Series, GG Series, GP Series, PG Series, SG Series,
SG Series with SmartWater™ Ignition System
The purpose of this manual is twofold: one, to provide the installer with basic directions and
recommendations for the proper installation and adjustment of the water heater; and two, for the
owner–operator, to explain the features, operation, safety precautions, maintenance and troubleshooting
of the water heater. This manual includes a parts list.
It is imperative that all persons who are expected to install, operate or adjust this water heater read
the instructions carefully so that they may understand how to perform these operations. If you do not
understand these instructions or any terms within it, seek professional advice.
Any questions regarding the operation, maintenance, service or warranty of this water heater should be
directed to the seller from whom it was purchased. If additional information is required, refer to the
section “If You Need Service….”
Do not destroy this manual. Please read carefully and keep in a safe place for future
reference.
!
!
Recognize this symbol as an indication of Important Safety Information!
!
California Proposition 65 Warning: This product contains chemicals known to the
State of California to cause cancer, birth defects or other reproductive harm.
WARNING: If the information in these instructions is not followed exactly, a fire or
explosion may result causing property damage, personal injury or death.
!
FOR YOUR SAFETY!
— Do not store or use gasoline or other flammable
vapors or liquids or other combustible materials
in the vicinity of this or any other appliance.
To do so may result in an explosion or fire.
— WHAT TO DO IF YOU SMELL GAS
● Do not try to light any appliance.
● Do not touch any electrical switch; do not
use any phone in your building.
● Immediately call your gas supplier from a
neighbor’s phone. Follow the gas supplier’s
instructions.
DESIGN
● If you cannot reach your gas supplier, call
the fire department.
● Do not return to your home until authorized
by the gas supplier or fire department.
— Improper installation, adjustment, alteration,
service or maintenance can cause property
damage, personal injury or death. Refer to this
manual. Installation and service must be
performed by a qualified installer, service
agency or the gas supplier.
Manufactured under trademark license by:
Rheem Manufacturing Company
2600 Gunter Park Drive East, Montgomery, AL 36109-1413
CER
TIFIED
Printed in USA
®
Part No. AP13204-4 (01/05)
Pub. No. 49-50103
JR
Safety Instructions
Safety Information
IMPORTANT!
Safety Precautions. . . . . . . 3–6
Fill out and return the Consumer Product Registration Card that is
in the back of this manual.
Installation Instructions
Installation Instructions
LP Gas Models . . . . . . . . . . . . . 5
FOR YOUR RECORDS
Write the model and serial numbers here:
Location. . . . . . . . . . . . . . . . . . . . 7
#
Water Supply Connections. . . 9
#
Gas Supply. . . . . . . . . . . . . . . . . 11
You can find them on a label on the appliance.
Pipe Insulation . . . . . . . . . . . . . 13
Staple sales slip or cancelled check here.
Heat Traps . . . . . . . . . . . . . . . . 13
Proof of the original purchase date is needed to obtain service under
the warranty.
Operating Instructions
Water Temperature. . . . . . 17, 18
You’ll find many answers to common problems in the Before You Call
For Service section. If you review our chart of Troubleshooting Tips
first, you may not need to call for service at all.
Care and Cleaning
IF YOU NEED SERVICE
Draining . . . . . . . . . . . . . . . . . . . 19
If you do need service, you can relax knowing help is only a phone call
away. For service call 800-431-1549.
Customer Service
Troubleshooting Tips
Potable/Space Heating . . . . . 15
Care and Cleaning
Installation Checklist . . . . . . . 14
READ THIS MANUAL
Operating Instructions
Inside you will find many helpful hints on how to use and maintain
your water heater properly. Just a little preventive care on your part
can save you time and money over the life of your water heater.
Lighting Instructions . . . . . . . 16
Maintenance. . . . . . . . . . . . . . . 19
Burner Inspection. . . . . . . . . . 20
Extended Shut-Down . . . . . . 20
Troubleshooting Tips
Before You Call
For Service . . . . . . . . . . . . . 21, 22
READ THE SAFETY INFORMATION
Your safety and the safety of others are very important. There are
many important safety messages in this manual and on your
appliance. Always read and obey all safety messages.
!
This is the safety alert symbol. Recognize this symbol
as an indication of Important Safety Information! This
symbol alerts you to potential hazards that can kill or
hurt you and others.
All safety messages will follow the safety alert symbol and either the
word “DANGER”, “WARNING”, “CAUTION” or “NOTICE”.
These words mean:
Customer Service
Parts List . . . . . . . . . . . . . . . . . 25
! DANGER
An imminently hazardous situation that will
result in death or serious injury.
! WARNING
A potentially hazardous situation that could
result in death or serious injury and/or damage
to property.
! CAUTION
A potentially hazardous situation that may
result in minor or moderate injury.
If you need service . . . . . . . . . 26
Product Registration. . . 27, 28
2
Notice:
Attention is called to observe a specified
procedure or maintain a specific condition.
Be sure to read and understand the entire Use and Care Manual before attempting to install or operate this
water heater. It may save you time and money. Pay particular attention to the Safety Instructions. Failure to
follow these warnings could result in serious bodily injury or death. Should you have problems understanding
the instructions in this manual, or have any questions, STOP, and get help from a qualified service technician,
or the local gas utility.
!
WARNING!
! WA R N I N G
Troubleshooting Tips
FLAMMABLES
Flammable Vapors
FIRE AND EXPLOSION HAZARD
!
Care and Cleaning
Gasoline, as well as other flammable materials and liquids (adhesives, solvents, paint thinners,
etc.), and the vapors they produce are extremely dangerous. DO NOT handle, use or store
gasoline or other flammable or combustible materials anywhere near or in the vicinity of a
water heater or any other appliance. Be sure to read and follow the warning label pictured
below and other labels on the water heater, as well as the warnings printed in this manual.
Failure to do so can result in property damage, bodily injury or death.
Operating Instructions
Failure to install the draft hood and properly vent the water heater to the outdoors as
outlined in the Venting Section of the Installation Instructions in this manual can result in
unsafe operation of the water heater. To avoid the risk of fire, explosion, or asphyxiation from
carbon monoxide, never operate this water heater unless it is properly vented and has an
adequate air supply for proper operation. Be sure to inspect the vent system for proper
installation at initial start-up; and at least annually thereafter. Refer to the Care and Cleaning
section of this manual for more information regarding vent system inspection.
Installation Instructions
! DANGER!
INSTALL THE DRAFT HOOD AND PROPERLY VENT
THE WATER HEATER…
Safety Instructions
IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.
Can result in serious injury or death.
Customer Service
Do not store or use gasoline or other flammable vapors and liquids
in the vicinity of this or any other appliance. Storage of or use of gasoline
or other flammable vapors or liquids in the vicinity of this or any other
appliance can result in serious injury or death.
3
! DANGER!
WATER TEMPERATURE SETTING
Installation Instructions
Safety and energy conservation are factors to be considered when selecting the water
temperature setting of a water heater’s thermostat. Water temperatures above 125°F
can cause severe burns or death from scalding. Be sure to read and follow the warnings
outlined on the label pictured below. This label is also located on the water heater.
Time/Temperature Relationship in Scalds
Operating Instructions
!
DANGER
Water Temperature
Time To Produce a Serious Burn
120°F
125°F
130°F
135°F
140°F
145°F
150°F
155°F
More than 5 minutes
11/2 to 2 minutes
About 30 seconds
About 10 seconds
Less than 5 seconds
Less than 3 seconds
About 11/2 seconds
About 1 second
Table courtesy of Shriners Burn Institute
Troubleshooting Tips
The temperature of the water in the heater can
be regulated by setting the temperature dial
on the front of the thermostat. To comply with
safety regulations the gas control (thermostat)
was set
120°F at its lowest setting
130°F
110°F before the water heater
was shipped from the
100°F
140°F
factory.
WARNING
READ ALL INSTRUCTIONS
BEFORE
LIGHTING
WA
R
Customer Service
160°F
Notice: Mixing valves are available for reducing point
of use water temperature by mixing hot and cold
water in branch water lines. Contact a licensed
plumber or the local plumbing authority for further
information.
4
UT
IO N
VACA
TI
150°F
M
Children, disabled and elderly are
at highest risk of being scalded.
See instruction manual before
setting temperature at water
heater.
Feel water before bathing or
showering.
Temperature limiting valves are
available, see manual.
Maximum water temperatures occur just after the
burner has shut off. To find water temperature being
delivered, turn on a hot water faucet and place a
thermometer in the water stream and read the
thermometer. (See pages 17 and 18 for more details.)
CA
Water temperature over 125°F can
cause severe burns instantly or
death from scalds.
! DANGER: Households with small children,
disabled, or elderly persons may require a 120°F
or lower gas control (thermostat) setting to prevent
contact with “HOT” water.
R
E
LD A S E S
IN
JU RY
BURN
The chart shown above may be used as a guide
in determining the proper water temperature for
your home.
HOT
Care and Cleaning
HOT
TE
W HOT
T H A TE R I N C R
A
ER
ISK OF SC
N
O
Safety Instructions
IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.
Temperatures are
approximate
90°F
80°F
70°F
60°F
The illustration at the
left details the
approximate water
temperature for each
mark on the Gas
Control (Thermostat)
Temperature Dial.
! DANGER: Hotter water increases the Potential
for Hot Water SCALDS.
Safety Instructions
! DANGER!
LIQUIFIED PETROLEUM (LP—PROPANE OR BUTANE)
AND NATURAL GAS MODELS
● Water heaters utilizing LP gas are different
from natural gas models. A natural gas
water heater will not function safely on LP
gas and vice versa.
● Do not try to light any appliance.
● Do not touch any electrical switch.
● Do not use any phone in your building.
● Leave the house immediately and make
sure your family and pets leave also.
● Leave the doors open for ventilation and
contact the gas supplier, a qualified service
agency or the fire department.
● Stay away from the house (or building)
until the service call has been made, the
leak is corrected and a qualified agency
has determined the area to be safe.
Care and Cleaning
● LP appliances should not be installed below
grade (for example, in a basement) if such
installation is prohibited by federal, state
and/or local laws, rules, regulations or
customs.
● Do not attempt to find the cause
yourself.
Operating Instructions
● No attempt should ever be made to
convert the water heater from natural gas
to LP gas. To avoid possible equipment
damage, personal injury or fire, do not
connect the water heater to a fuel type
not in accordance with the unit data plate.
LP for LP units. Natural gas for natural
gas units. These units are not certified for
any other fuel type.
! DANGER: If a gas leak is present or
suspected:
Installation Instructions
LP and natural gas have an odorant added to aid in detecting a gas leak. Some people may not
physically be able to smell or recognize this odorant. If you are unsure or unfamiliar with the smell
of LP or natural gas, ask the gas supplier. Other conditions, such as “odorant fade”, which causes
the odorant to diminish in intensity, can also hide or camouflage a gas leak.
● LP gas must be used with great caution.
It is heavier than air and will collect first
in lower areas making it hard to detect at
nose level.
Troubleshooting Tips
● Before attempting to light the water
heater, make sure to look and smell for gas
leaks. Use a soapy solution to check all gas
fittings and connections. Bubbling at a
connection indicates a leak that must be
corrected. When smelling to detect a gas
leak, be sure to sniff near the floor also.
Customer Service
● Gas detectors are recommended in LP
& natural gas applications and their
installation should be in accordance
with the detector manufacturer’s
recommendations and/or local laws,
rules, regulations or customs.
● It is recommended that more than one
method, such as soapy solution, gas
detectors, etc., be used to detect leaks
in gas applications.
5
!
WARNING!
For your safety, the information in this manual must be followed to minimize the risk of fire or
explosion, electric shock, or to prevent property damage, personal injury, or loss of life.
FOR INSTALLATIONS IN THE STATE OF CALIFORNIA
Installation Instructions
Safety Instructions
IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.
California Law requires that residential water heaters must be braced, anchored or strapped
to resist falling or horizontal displacement due to earthquake motions. For residential water
heaters up to 52-gallon capacity, a brochure with generic earthquake bracing instructions can
be obtained from: Office of the State Architect, 400 P Street, Sacramento, CA 95814 or you
may call 916-445-8100 or ask a water heater dealer.
Operating Instructions
However, applicable local codes shall govern installation. For residential water heaters
of a capacity greater than 52 gallons, consult the local building jurisdiction for acceptable
bracing procedures.
SAFETY PRECAUTIONS
Have the installer show you the location of the gas shut-off valve and how to shut it off
if necessary. Turn off the manual shut-off valve if the water heater has been subjected to
overheating, fire, flood, physical damage or if the gas supply fails to shut off.
● Read this manual entirely before installing
or operating the water heater.
Care and Cleaning
● Use this appliance only for its intended
purpose as described in this Use and Care
Manual.
● Do not attempt to repair or replace
any part of your water heater unless it is
specifically recommended in this manual.
All other servicing should be referred to
a qualified technician.
● Be sure your appliance is properly installed
in accordance with local codes and the
provided installation instructions.
Troubleshooting Tips
READ AND FOLLOW THIS SAFETY INFORMATION
CAREFULLY.
Customer Service
SAVE THESE INSTRUCTIONS
6
This water heater must be installed in accordance with these instructions, local codes, utility
company requirements, and/or in the absence of local codes, use the latest edition of the
American National Standard/National Fuel Gas Code. A copy can be purchased from either
the American Gas Association, 400 N. Capitol Street NW, Washington, DC 20001 as ANSI
standard Z223.1 or National Fire Protection Association, 1 Batterymarch Park, Quincy, MA
02269 as booklet NFPA 54.
Max.
2”
The water heater should not be
located in an area where leakage
from the tank or connections will
result in damage to the area adjacent
to the heater or to lower floors of the
structure.
When such areas cannot be avoided
it is recommended that a suitable
catch pan, adequately drained, must
be installed under the water heater.
The auxiliary catch pan
installation MUST conform
to local codes.
The pan must not restrict air flow to
the combustion air inlet openings
(perforation openings) located around
the lower perimeter of the water heater.
Top View Alcove
Catch pan kits are available from the store
where the water heater was purchased, or
any water heater distributor.
Rear
Front Open
Sides
Top View Closet
Rear
When installed in a closet, DO NOT
block or obstruct any of the combustion
air inlet openings located around the
perimeter of the water heater. A
minimum of 1” is required between
these combustion air inlet openings
and any obstruction.
Front Enclosed
Sides
heater which will not allow the water
heater to ignite until examined by a
Qualified Service Technician.
● Long hot water lines should be insulated
to conserve water and energy.
● The water heater and water lines
should be protected from exposure
to freezing temperatures.
● Do not install the water heater in
bathrooms, bedrooms, any occupied
rooms normally kept closed, or in
unprotected outdoor areas.
● Minimum clearance from combustible
construction:
Location
Front
Sides
Rear
Top
Alcove
3”
0”
(7.6 cm) (0 cm)
0”
12”
(0 cm) (30.5 cm)
Closet
3”
1”
0”
12”
(7.6 cm) (2.5 cm) (0 cm) (30.5 cm)
If the clearances stated on the
Instruction/Warning Label, located on
the front of the heater differ, install
the water heater according to the
clearances stated on the label.
● If the water heater is installed in an
alcove or closet, the entire floor must
be covered by a wood or metal panel.
A minimum of 24” clearance from the
front and top should be available for
adequate inspection and servicing.
● The water heater may be installed on
combustible floors, but not directly on
carpeting. If the water heater must be
installed on carpeting, place a metal or
wood panel beneath the water heater,
extending beyond its full width and
depth at least 3” in all directions.
7
Customer Service
! WARNING: Combustible
construction refers to
adjacent walls and ceilings
and should not be
confused with combustible
or flammable products and
materials. Combustible
and/or flammable products
and materials should never
be stored in the vicinity of
this or any gas appliance.
Because of natural air movement in a
room or other enclosed space, flammable
vapors can be carried some distance from
where liquids which give off flammable
vapors are to be used or stored. The open
flame of the water heater’s pilot or main
burner can ignite these vapors and create
a shut down condition of the water
● The water heater should be installed as
close as practical to the gas vent or
chimney.
Troubleshooting Tips
A gas fired water heater or any other
appliance should not be installed
in a space where liquids which give off
flammable vapors are to be used or
stored. Such liquids include gasoline, LP
gas (butane or propane), paint or
adhesives and their thinners, solvents or
removers.
If local codes require the use of a stand
kit to raise the water heater 18” above the
floor, please contact the store where the
water heater was purchased, or any water
heater distributor. These kits must
comply with local codes.
Care and Cleaning
Make certain the floor underneath the
water heater is strong enough to
sufficiently support the weight of the
water heater once it is filled with water.
The water heater must be located so it is
not subject to physical damage, for example,
by moving vehicles, area flooding, etc.
Operating Instructions
Diameter of
water heater
plus 2” min.
Location
Installation Instructions
Combustion Air Inlet
Combustion
AirOpenings
Inlet Openings
Safety Instructions
Installing the water heater.
Safety Instructions
Installing the water heater.
Inspect Shipment
Inspect the water heater for possible damage. Check the markings on the rating plate of
the water heater to be certain the type of gas supplied corresponds to the water
heater requirements.
Installation Instructions
Combustion and Ventilation Air
Proper operation of the water heater
requires air for combustion and
ventilation. Provisions for combustion
and ventilation air must comply with
referenced codes and standards.
Operating Instructions
When installed in a closet, DO NOT
block or obstruct any of the combustion
air inlet openings located around the
perimeter of the water heater. A
minimum of 1” is required between
these combustion air inlet openings and
any obstruction.
A confined space is one having a volume of
less than 50 cubic feet per 1000 Btuh of
the aggregate input of all appliances within
that space.
The air must be supplied through two
permanent openings of equal area.
One is to be located within 12” above
the floor and the other is to be located
within 12” from the ceiling.
The minimum net free area of each opening
must not be less than one square inch per
1000 Btuh of the total input rating of all
NOTICE: The water heater
should not be installed
near an air supply
containing halogenated
hydrocarbons.
Customer Service
Troubleshooting Tips
Care and Cleaning
NOTICE: If the water heater is installed
in an unconfined space within a building
of conventional frame, masonry or metal
construction, infiltration air is normally
adequate for proper combustion and
ventilation. If the water heater is installed
in a confined space, provisions for
combustion and ventilation air must be
made.
Buildings of unusually tight construction
shall have the combustion and ventilation
air supplied from outdoors, or a freely
ventilated attic or crawl space.
If air is supplied from outdoors, directly
or through vertical ducts, there must be
two openings located as specified above
and each must have a minimum net free
area of not less than one square inch per
4000 Btuh of the total input rating of
all the appliances in the enclosure.
If horizontal ducts are used to
communicate with the outdoors, each
opening must have a minimum net free
area of not less than one square inch per
2000 Btuh of the total input rating of all
the appliances in the enclosure. If ducts
are used, the minimum dimensions of
rectangular air ducts shall not be
less than 3”.
NOTICE: If the duct openings which
supply combustion and ventilation air
are to be covered with a protective
screen or grill, the net free area
(openings in the material) of the
covering material must be used in
determining the size of the openings.
Protective screening for the openings
MUST NOT be smaller then 1/4” mesh to
prevent clogging by lint or other debris.
Corrosive Atmospheres
The air in beauty shops, dry cleaning
establishments, photo processing labs,
and storage areas for liquid and powdered
bleaches or swimming pool chemicals often
contain such halogenated hydrocarbons.
An air supply containing halogenated
hydrocarbons may be safe to breathe,
but when it passes through a gas flame
corrosive elements are released that
will shorten the life of any gas burning
appliance.
8
the appliances in the enclosure (but not
less than 100 square inches), if each
opening communicates with other
unconfined areas inside the building.
Propellants from common spray cans
or gas leaks from A/C and refrigeration
equipment are highly corrosive after
passing through a flame.
The water heater warranty is voided when
failure of the heater is due to operation in
a corrosive atmosphere.
As water is heated, it expands in volume and creates an increase in the pressure within the water
system. This action is referred to as “thermal expansion”. In an “open” water system,
expanding water which exceeds the capacity of the water heater flows back into the city main
where the pressure is easily dissipated.
The suggested method of controlling thermal expansion is to install an expansion tank in the cold
water line between the water heater and the check valve (see illustration below). The expansion
tank is designed with an air cushion built in that compresses as the system pressure increases,
thereby relieving the over pressure condition and eliminating the repeated operation of the relief
valve. Other methods of controlling thermal expansion are also available. Contact your installing
contractor, water supplier or plumbing inspector for additional information regarding this subject.
Refer to the illustration below for suggested typical installation. The installation of unions or
flexible copper connectors is recommended on the hot and cold water connections so that the
water heater may be easily disconnected for servicing if necessary. The HOT and COLD water
connections are clearly marked and are 3/4” NPT on all models. Install a shut-off valve in the cold
water line near the water heater.
Typical Installation
Vent connector
to chimney
Heat trap
6” minimum
Draft hood
Anode
LD
O
C
Manual gas shut-off
To gas supply
Heat trap
6” minimum
Shutoff
valve
To cold water
supply
Shut-off valve
Ground joint union
Thermal expansion
tank (if required)
Sediment trap
Drain valve
Cap
Thermostatic gas valve
Relief valve
discharge line to
suitable open drain.
Jacket door
6” air gap
Combustion Air
Inlet Openings
Auxiliary catch pan
Drain Pan Pipe to
suitable drain
9
Customer Service
NOTICE: The National Fuel
Gas Code (NFGC)
mandates a manual gas
shut-off valve: See (NFGC)
for complete instructions.
Local codes or plumbing
authority requirements may
vary from the instructions
or diagrams provided and
take precedent over these
instructions.
Troubleshooting Tips
Union
Hot water outlet
to fixtures
Temperature and
pressure relief valve
If required, install per local codes
and valve manufacturer’s
instructions.
Pitch up 1/4”
per foot
Union
T
O
H
Vacuum Relief Valve
(Not Supplied)
Water Supply Connections
Care and Cleaning
IMPORTANT: Do not apply
heat to the HOT or COLD
water connections. If sweat
connections are used,
sweat tubing to adapter
before fitting adapter to
the cold water connections
on heater. Any heat applied
to the cold water supply
fittings will permanently
damage the dip tube.
Operating Instructions
A “closed water system”, however, prevents the expanding water from flowing back into the
main supply line, and the result of “thermal expansion” can create a rapid and dangerous
pressure increase in the water heater and system piping. This rapid pressure increase can quickly
reach the safety setting of the relief valve, causing it to operate during each heating cycle.
Thermal expansion, and the resulting rapid, and repeated expansion and contraction of
components in the water heater and piping system can cause premature failure of the relief
valve, and possibly the heater itself. Replacing the relief valve will not correct the problem!
Installation Instructions
Determine if a check valve exists in the inlet water line. Check with your local water
utility. It may have been installed in the cold water line as a separate back flow preventer, or it
may be part of a pressure reducing valve, water meter or water softener. A check valve located in
the cold water inlet line can cause what is referred to as a “closed water system”. A cold
water inlet line with no check valve or back flow prevention device is referred to as an “open”
water system.
Safety Instructions
Thermal Expansion
Safety Instructions
Installing the water heater.
A new combination temperature and pressure relief valve, complying with the Standard for Relief Valves and
Automatic Gas Shut-Off Devices for Hot Water Supply Systems, ANSI Z21.22, is supplied and must remain in
the opening provided and marked for the purpose on the water heater. No valve of any type should be installed
between the relief valve and the tank. Local codes shall govern the installation of relief valves.
Relief Valve
The Btuh rating of the relief valve must
equal or exceed the Btuh input of the water
heater as marked on its rating plate.
Position the outlet of the relief valve
above a suitable open drain to eliminate
potential water damage. Piping used
should be of a type approved for hot water
distribution.
! WARNING: The tank
must be full of water before
heater is turned on. The
water heater warranty does
not cover damage or failure
resulting from operation
with an empty or partially
empty tank. (Refer to the
Certificate of Limited
Warranty for complete
terms and conditions.)
The discharge line must be no smaller than
the outlet of the valve and must pitch
downward from the valve to allow complete
drainage (by gravity) of the relief valve and
discharge line.
The end of the discharge line should not be
threaded or concealed and should be
protected from freezing. No valve of any
type, restriction or reducer coupling
should be installed in the discharge line.
To Fill the Water Heater
Make certain that drain valve is closed,
then open the shut-off valve in the cold
water supply line.
Open each hot water faucet slowly to allow
the air to vent from the water heater and
piping.
A steady flow of water from the hot water
faucet(s) indicates a full water heater.
Condensation
Condensation can form on the tank
when it is first filled with water.
Condensation might also occur with
a heavy water draw and very cold inlet
water temperatures.
Troubleshooting Tips
Care and Cleaning
Operating Instructions
Installation Instructions
The pressure rating of the relief valve must
not exceed 150 PSI, the maximum working
pressure of the water heater as marked
on the rating plate.
Drops of water falling on the burner can
produce a sizzling or pinging sound.
Customer Service
This condition is not unusual, and will
disappear after the water becomes
heated. If, however, the condensation
continues, examine the piping and fittings
for possible leaks.
10
Additional information on this subject
may be found at www.rheem.com
under “Library,” scroll down to the
Technical Service Bulletins 1400 Series
Section and choose Bulletin #1402.
Gas Supply
A ground joint union or ANSI design
certified semi-rigid or flexible gas
appliance connector should be installed in
the gas line close to the water heater. The
National Fuel Gas Code (NFGC) mandates
a manual gas shut-off valve: See (NFGC)
for complete instructions.
If flexible connectors are used, the
maximum length shall not exceed 36”.
Do not use excessive force (over 31.5 ft
lbs.) in tightening the pipe joint at the gas
control (thermostat) inlet, particularly if
teflon pipe compound is used, as the valve
body may be damaged.
The inlet gas pressure to the water heater
must not exceed 10.5” w.c. for natural gas,
or 14” w.c. for LP gas. For purposes of
input adjustment, the minimum inlet gas
pressure (with main burner on) is shown on
the water heater rating plate. If high or
low gas pressures are present, contact
your gas supplier for correction.
Compound used on the threaded joints of
the gas piping must be of the type
resistant to the action of LP gas. Use
compound sparingly on male threads only.
Leak Testing
The water heater and its gas connections
must be leak tested at normal operating
pressures before it is placed in operation.
Turn on the manual gas shut-off
valve near the water heater.
The factory connections to the
thermostat should also be leak tested
after the water heater is placed in
operation.
Care and Cleaning
! WARNING: Never use
an open flame to test for
gas leaks, as property
damage, personal injury
or death could result.
Use a soapy water solution to test
for leaks at all connections and
fittings. Bubbles indicate a gas leak
that must be corrected.
High Altitude
Ratings of gas appliances are based
on sea level operation and need not be
changed for installations at elevations
up to 5,999 feet.
For installations above 5,999 feet, please
contact your local distributor or place of
purchase for a high altitude model.
11
Customer Service
! WARNING: Failure to
install a water heater
suitable for the altitude at
the location it is intended
to serve, can result in
improper operation of the
appliance resulting in
property damage and/or,
producing carbon monoxide
gas which could result in
personal injury, or death.
The water heater must be isolated from
the gas piping system by closing the
manual gas shut-off valve during any
pressure testing of the gas supply piping
at pressures equal to or less than 3/8 psi
(10.5” w.c.) for natural gas, or
1/2 psi (14” w.c.) for LP gas.
Troubleshooting Tips
Pressure Testing the Gas Supply System
The water heater and its manual gas
shut-off valve must be disconnected from
the gas supply piping system during any
high pressure testing of that system at
pressures in excess of 3/8 psi (10.5” w.c.)
for natural gas, or 1/2 psi (14” w.c.) for LP
gas.
Operating Instructions
If lever type gas shut-offs are used,
they shall be T-Handle type.
A sediment trap should be installed at the
bottom of the gas line.
Installation Instructions
The branch gas supply line to the water
heater should be clean 1/2” black steel pipe
or other approved gas piping material.
Safety Instructions
! WARNING: Do not attempt to convert this water heater for use with a different type of gas other than the type
shown on the rating plate. Such conversion could result in hazardous operating conditions.
Safety Instructions
Installation Instructions
The water heater must be installed with the factory supplied draft hood in place.
! DANGER: Failure to
install the draft hood and
properly vent the water
heater to the outdoors as
outlined in the Venting
section of this manual will
result in unsafe operation
of the water heater causing
bodily injury, explosion,
fire or death. To avoid the
risk of fire, explosion, or
asphyxiation from carbon
monoxide, NEVER operate
the water heater unless
it is properly vented and
has adequate air supply
for proper operation as
outlined in the Venting
section of this manual.
Venting
! WARNING: If local
codes require external
application of insulation
blanket kits the
manufacturer’s instructions
included with the kit must
be carefully followed.
Insulation Blankets
Care and Cleaning
Operating Instructions
Installing the water heater.
Vent connectors must be attached to the
draft hood outlet to connect the water
heater to the gas vent or chimney. The
vent connectors must be the same size
(diameter) as the draft hood or larger,
never smaller.
For proper venting in certain installations
a larger vent connector size may be
needed. Consult the Vent Tables in
Appendix G of the latest version of the
National Fuel Gas Code (ANSI booklet
Z223.1 or NFPA booklet 54.)
Insulation blankets, available to the
general public, for external use on gas
water heaters are not necessary. The
purpose of an insulation blanket is to
reduce the standby heat loss encountered
with storage tank heaters. This water
heater meets or exceeds the National
Appliance Energy Conservation Act
standards with respect to insulation
and standby loss requirements making
an insulation blanket unnecessary.
Troubleshooting Tips
The manufacturer’s warranty does not
cover any damage or defect caused by
installation, attachment or use of
any type of energy saving or other
unapproved devices (other than those
authorized by the manufacturer) into,
onto or in conjunction with the water
heater. The use of unauthorized energy
saving devices may shorten the life of the
water heater and may endanger life and
property.
Customer Service
The manufacturer disclaims any
responsibility for such loss or injury
resulting from the use of such
unauthorized devices.
12
Horizontal vent connectors must be
pitched upward to the chimney at least
1/4” per foot of length. Single wall vent
connectors must be at least 6 from
adjacent unprotected combustible
surface. Vent joints must be securely
fastened by sheet metal screws or other
approved method.
Test for spillage at the draft hood relief
opening after 5 minutes of main burner
operation. Use a flame of a match or
candle or smoke. The flame or smoke
should be pulled into the draft hood’s
relief opening(s).
! CAUTION: If local codes require the
application of an external insulation
blanket to this water heater, pay careful
attention to the following so as not to
restrict the proper function and
operation of the water heater:
● Do not cover the operating or warning
labels attached to the water heater or
attempt to relocate them on the
exterior of insulation blanket.
● Do not apply insulation to the top of
the water heater. This will interfere with
the safe operation of the draft hood.
● Do not cover the burner access door,
jacket door, gas control
(thermostat)/gas valve or pressure and
temperature relief valve.
● Do not apply insulation to the bottom
of the water heater or the area where
the combustion air inlet openings are
located. This area must be
unobstructed so as not to restrict
combustion air flow to the burner.
● Inspect the insulation blanket frequently
making certain it has not sagged and is
restricting the air flow to the
combustion air inlet openings
(perforation holes) located around
the lower perimeter of the water heater.
This could result in an unsafe operating
condition.
Safety Instructions
Hot and Cold Pipe Insulation Installation
Typical horizontal piping arrangement
For increased energy efficiency, some
water heaters have been supplied with
two 24” sections of pipe insulation.
Please install the insulation, according to
the illustrations above, that best meets
your requirements.
For increased energy efficiency, some
water heaters have been supplied with
factory installed 3/4” NPT heat traps
in the hot outlet line and cold water
inlet line.
These heat traps may require a minimum
of one (1) 90° 3/4” NPT elbow and may
require an additional 90° 3/4” NPT elbow
or a 3/4” coupling depending on your
installation needs. See illustration of
nipples and heat traps on page 25.
Operating Instructions
Heat Traps
Installation Instructions
Typical vertical piping arrangement
During Installation of this water heater…
DON’T
■ DO check inlet gas pressure to ensure
that it is within the range specified on
the rating plate.
■ DON’T block or restrict Combustion
Air Inlet Openings located around the
lower portion of the water heater
jacket.
■ DO provide adequate air for
combustion and ventilation as
discussed in the Use and Care Manual
and the National Fuel Gas Code.
■ DO ensure that the venting system
complies with the guidelines found
in the Use and Care Manual and
National Fuel Gas Code.
■ DON’T operate the water heater
if the sight glass or burner access door
grommet is damaged or broken.
Burner
Access
Door
Grommet
Sight
Glass
13
Customer Service
■ DO contact a Qualified service
technician if the pilot or main
burner will not stay lit. The burner
chamber is designed to be sealed
utilizing a gasket and tamper resistant
screws.
■ DON’T install this water heater
where standing water may occur. The
base of the water heater is meant to be
mounted on a dry surface.
Troubleshooting Tips
■ DO maintain proper clearances to
combustibles as specified on the rating
plate.
■ DON’T remove the Burner Access
Door unless absolutely necessary.
This should only be done by a qualified
service technician. A new burner access
door gasket must be installed on any
burner access door that has
been removed.
Care and Cleaning
DO
Water Heater Location
■ Close to area of vent.
■ Indoors and protected from
freezing temperatures.
■ Proper clearance from combustible
surfaces observed and water heater
not installed on carpeted floor.
Installation Instructions
Safety Instructions
Installation checklist.
■ Sufficient fresh air supply for
proper operation of water heater.
■ Air supply free of corrosive
elements and flammable vapors.
■ Provisions made to protect area
from water damage.
■ Sufficient room to service heater.
■ Combustible materials, such as
clothing, cleaning materials, rags, etc.
clear of the base of the heater.
■ Clearances from combustion air
inlet openings observed (see
page 7).
Water Supply
Operating Instructions
■ Water heater completely filled
with water.
■ Air purged from water heater and
piping.
■ Water connections tight and
free of leaks.
Gas Supply
Care and Cleaning
■ Approved pipe joint compound used.
Troubleshooting Tips
■ Gas line equipped with shut-off
valve, union and sediment trap.
■ Discharge line protected from
freezing.
■ Soap and water solution used to
check all connections and fittings
for possible gas leak.
■ Gas Company inspected installation
(if required).
Relief Valve
■ Temperature and Pressure Relief
Valve properly installed and
discharge line run to open drain.
Venting
■ Flue baffle properly hung in top of
heater’s flue.
■ Vent connector(s) securely
fastened together with screws.
■ Draft hood properly installed.
■ Single wall vent connector(s) at
least 6” from combustible material.
Customer Service
■ Vent connector(s) pitched upward
to chimney (1/4” per foot of length
minimum).
14
Local codes or plumbing authority requirements may vary from the instructions or diagrams provided in this
manual and take precedent over these instructions.
Combination Potable and Space Heating Application
From HOT
outlet on
water heater
! DANGER: When this system
requires water for space heating at
elevated temperatures (above 125°F
[52°C]), a mixing or tempering valve
must be installed in the hot water
supply line to the house in order to
reduce the scald hazard potential.
Tee fitting for vertical hot water
supply lines
Hot water
supply to
house
From HOT
outlet on
water heater
Tee fitting must be installed as shown.
This ensures that any air in the water
lines will be purged through the domestic
water faucets and showers.
Hot water supply
to heating unit
Tee fitting for horizontal hot
water supply lines
Typical Piping Diagram for Combination Potable/Space Heating Installation
Operating Instructions
! DANGER: Any piping or components
used in the installation of this water
heater in a combination potable and
space heating application must be
suitable for use with drinking water.
! DANGER: If this water heater is
installed in an application intended to
supply domestic hot water needs and
hot water for space heating purposes,
do not connect the heater to an existing
heating unit or components of a heating
system that have previously been used
with a non drinking water system.
Toxic chemicals such as those used for
boiler treatment may be present and
will contaminate the drinking water
supply causing possible health risks.
Never introduce toxic chemicals, such
as those used for boiler treatment,
into this system.
Installation Instructions
Hot water
supply to
heating
unit
Hot water
supply to
house
Safety Instructions
Supplemental instructions for gas water heaters
installed in potable/space heating applications.
Air vent
Incoming cold water supply
Heat trap
6” Min.
T
O
H
Mixing or
tempering
valve (refer
to warning
above)
I
E
F
Shut-off valve
Isolation valve in cold
water return line from
heating unit (not
supplied with water
heater)
Troubleshooting Tips
LD
O
C
V
A
L
V
E
See diagrams above for proper
pipe application for vertical
or horizontal supply lines
R
E
L
Isolation valve in hot water supply line
to heating unit
(not supplied with water heater)
Thermal expansion tank
(if required-not supplied
with water heater)
Gas line to water heater
Temperature and pressure
relief valve
Cold water return
line from heating unit
Water heater jacket
Hot water
supply line into
heating unit
Drain valve
(not supplied
with water heater)
Heating unit
Combustion Air Inlet Openings
6” air gap
15
Customer Service
Temperature and pressure
relief valve discharge line
Care and Cleaning
Domestic hot water supply
Spring loaded check valve in
heating unit hot water supply line
and cold water return line (not
supplied with water heater)
NOTICE: This check valve is
incorporated in some heating units.
Refer to the installation instructions
supplied with specific heating unit
to determine if it is required.
Before operating this water heater, be sure to read and follow the instructions on the label pictured below
and all other labels on the water heater, as well as the warnings printed in this manual. Failure to do so
can result in unsafe operation of the water heater resulting in property damage, personal injury, or death.
Should you have any problems reading or following the instructions in this manual, STOP, and get help from a
qualified person.
Customer Service
Troubleshooting Tips
Care and Cleaning
Operating Instructions
Installation Instructions
Safety Instructions
Lighting the water heater. (With SmartWater™ Ignition System)
16
! CAUTION: Hydrogen gas can be produced in a hot water system served by this water heater that has not been
used for a long period of time (generally two weeks or more). HYDROGEN GAS IS EXTREMELY FLAMMABLE!! To
dissipate such gas and to reduce risk of injury, it is recommended that the hot water faucet be opened for several
minutes at the kitchen sink before using any electrical appliance connected to the hot water system. If hydrogen is
present, there will be an unusual sound such as air escaping through the pipe as the water begins to flow. Do not
smoke or use an open flame near the faucet at the time it is open.
Do turn off manual gas shut-off valve if water heater
has been subjected to over heating, fire, flood,
physical damage or if the gas supply fails to shut off.
Do Not turn on water heater unless it is completely
filled with water.
Do Not turn on water heater if cold water supply
shut-off valve is closed.
If there is any difficulty in understanding or following
the Operating Instructions or the Care and Cleaning
section, it is recommended that a qualified person or
serviceman perform the work.
Water Temperature Setting
The temperature of the water in the water
heater can be regulated by setting the
temperature dial on the front of the gas
control (thermostat).
Safety and energy conservation are
factors to be considered when selecting
the water temperature setting of the
water heater’s gas control
(thermostat(s)). The lower the
temperature setting, the greater the
savings in energy and operating costs.
Mixing valves are available for reducing
point of use water temperature by mixing
hot and cold water in branch water lines.
Contact a licensed plumber or the local
plumbing authority for further information.
(See page 4 for more details).
The chart below may be used as a guide in
determining the proper water temperature
for your home.
Time/Temperature Relationship in Scalds
Time To Produce a Serious Burn
120°F
125°F
130°F
135°F
140°F
145°F
150°F
155°F
More than 5 minutes
11/2 to 2 minutes
About 30 seconds
About 10 seconds
Less than 5 seconds
Less than 3 seconds
About 11/2 seconds
About 1 second
Customer Service
Water Temperature
Troubleshooting Tips
To comply with safety regulations the gas
control (thermostat) was set at its
lowest setting before the water heater
was shipped from the factory. The
recommended starting point temperature
is 120°F.
Water temperatures above 125°F can
cause severe burns or death from
scalding. Be sure to read and follow the
warnings outlined in this manual and on
the label located on the water heater near
the gas control (thermostat).
Care and Cleaning
! DANGER: Hotter water
increases the Potential
for Hot Water SCALDS.
Households with small
children, disabled, or
elderly persons may require
a 120°F or lower gas control
(thermostat) setting to
prevent contact with HOT
water.
NOTICE: Flammable vapors can be drawn by air currents
from surrounding areas to the water heater.
Operating Instructions
Do Not allow combustible materials such as
newspaper, rags or mops to accumulate near
water heater.
Do Not store or use gasoline or other flammable
vapors and liquids, such as adhesives or paint
thinner, in vicinity of this or any other appliance.
If such flammables must be used, open doors and
windows for ventilation, and all gas burning
appliances in the vicinity should be shut off including
their pilot burners, to avoid vapors lighting.
Installation Instructions
Safety Precautions
Safety Instructions
Operating the water heater.
Table courtesy of Shriners Burn Institute
17
Water Temperature Setting…
Therefore, always remember to test the
water temperature with your hand before
use and remember that hotter water
increases the risk of scald injury.
Maximum water temperatures occur
just after the burner has shut off.
To determine the water temperature,
turn on a hot water faucet and place
a thermometer in the water stream.
Installation Instructions
Safety Instructions
Operating the water heater.
Also, always supervise young children or
others who are incapacitated.
The wide reference mark near WARM
on the rim of the temperature dial,
represents an approximate water
temperature of 120°F.
The gas control (thermostat) is
constructed with a built in safety shut-off
device designed to shut off the gas supply
to the burner if the pilot flame is
extinguished for any reason.
The long wide reference mark, to the
left, represents an approximate water
temperature of 130°F.
Operating Instructions
Each reference mark above or below these
points indicates an approximate change
of 10°F.
To adjust the temperature, turn the
temperature dial to an initial setting
of 120°F.
A condition known as “stacking” or
“layering” can occur when a series of short
and frequent hot water draws are taken.
Care and Cleaning
The hottest temperature water will be
at the top of the tank, closest to the
outlet pipe delivering hot water to
the home.
Stacking can cause this top layer of water
to be hotter than the water toward the
bottom of the tank near the gas control
(thermostat).
The gas control (thermostat) is also
equipped with a single use gas shut off
device that will shut off the gas supply to
the burner if the water heater exceeds
normal operating temperatures. Refer to
the BEFORE YOU CALL FOR SERVICE
section of this manual, or contact your
dealer.
! WARNING: Should overheating
occur or the gas supply fail to shut off,
turn off the manual gas control valve to
the appliance.
If the water heater has been subjected to
fire, flood or physical damage, turn off the
manual gas control (shut-off) valve, and
do not operate the water heater again
until it has been checked by qualified
personnel.
NOTICE: Replace any part of the gas
control system which has been under water.
Troubleshooting Tips
Red Button
Gas cock knob
120°F
130°F
110°F
100°F
140°F
150°F
160°F
WARNING
READ ALL INSTRUCTIONS
BEFORE
LIGHTING
R
E
LD A S E S
IN
JU RY
VACA
TI
CA
HOT
M
IO N
TE
W HOT
T H A TE R I N C R
A
ER
ISK OF SC
Customer Service
N
O
Temperature dial
(Temperatures are approximate)
18
80°F
70°F
WA
R
UT
90°F
60°F
Draining the Water Heater
Routine Preventative Maintenance
Properly maintained, your water heater will
provide years of dependable trouble-free
service.
It is recommended that a periodic inspection
of the gas control (thermostat), burner,
relief valve, internal flue-way and venting
system should be made by service personnel
qualified in gas appliance repair.
It is suggested that a routine preventative
maintenance program be established and
followed by the user.
At least once a year, lift and release the
lever handle on the temperature pressure
relief valve, located near the top of the water
heater, to make certain the valve operates
freely. Allow several gallons to flush through
the discharge line to an open drain.
NOTICE: If the temperature and
pressure relief valve on the hot water
heater discharges periodically, this may
be due to thermal expansion in a closed
water system. Contact the water supplier
or your plumbing contractor on how to
correct this. DO NOT plug the relief
valve outlet.
A water heater’s tank can act as a setling
basin for solids suspended in the water. It is
therefore not uncommon for hard water
deposits to accumulate in the bottom of the
tank. If allowed to accumulate, these solids
can cover the gas control (thermostat)
sensors, causing the sensors to operate
erratically.
Because accumulated solids can prevent the
gas control (thermostat) sensors from
accurately reading the water temperature,
the water at the fixture can be hotter than
the gas control (thermostat) dial setting. It
is suggested that a few quarts of water be
drained from the water heater’s tank every
month to clean the tank of these deposits.
Rapid closing of faucets or solenoid valves in
automatic water using appliances can cause
a banging noise heard in a water pipe.
Strategically located risers in the water pipe
system or water hammer arresting devices
can be used to minimize the problem.
The anode rod should be removed from the
water heater’s tank annually for inspection
and replaced when more than 6” of core
wire is exposed at either end of the rod.
Make sure the cold water supply is turned
off before removing anode rod.
This water heater incorporates a
combustion shut off device that shuts
the operation of the water heater down
if undesirable combustion conditions occur.
Such as the presence of flammable vapors
or blockage of the combustion air inlet
openings. Please contact a Qualified
Service Technician if this occurs.
Visually inspect pilot burner and relight if
necessary.
To ensure sufficient ventilation and
combustion air supply, proper clearances
must be maintained.
When installed in a closet, DO NOT
block or obstruct any of the combustion
air inlet openings located around the
perimeter of the water heater. A
minimum of 1” is required between
these combustion air inlet openings and
any obstruction.
19
Customer Service
Housekeeping
Troubleshooting Tips
! DANGER: Combustible
materials, such as clothing,
cleaning materials, or
flammable liquids, etc.,
must not be placed against
or next to the water heater.
Attach a garden hose to the drain
valve on the water heater and direct
the stream of water to a drain. Open
the valve.
Care and Cleaning
! DANGER: Failure to
perform the recommended
Routine Preventative
Maintenance can harm the
proper operation of this
water heater, which can
cause carbon monoxide
dangers, excessive hot
water temperatures and
other potentially hazardous
conditions
! DANGER: Before manually operating
the temperature and pressure relief
valve, make certain no one will be
exposed to the hot water released by the
valve. The water drained from the tank
may be hot enough to present a scald
hazard and should be directed to a
suitable drain to prevent injury or
damage.
Operating Instructions
! DANGER: Hotter water
increases the potential for
Hot Water Scalds.
In order to drain the water heater, turn off
the cold water supply. Open a hot water
faucet or lift the handle on the relief valve
to admit air to the tank.
Installation Instructions
! DANGER: Before
manually operating the
relief valve, make certain
no one will be exposed to
the danger of the hot water
released by the valve. The
water may be hot enough
to create a scald hazard.
The water should be
released into a suitable
drain to prevent injury or
property damage.
! CAUTION: Shut off gas to the water
heater at the gas control (thermostat)
gas cock or manual shut-off valve
before draining water.
Safety Instructions
Care and cleaning of the water heater.
Venting System Inspection
The water heater’s internal flue must be
inspected annually to be certain it is clean
by removing the draft hood and flue baffle.
When reinstalling the flue baffle make
certain it is hung securely by its hanger
at the top of the flue way.
Reinstall the draft hood.
Inspect the gas venting system and
the chimney.
Customer Service
If after inspection of the vent system
you found sooting or deterioration
call the local gas utility to correct the
problem and clean the flue, or replace the
flue, flue baffle, and venting system before
resuming operation of the water heater.
Test for spillage at the draft hood relief
opening after 5 minutes of burner
operation. Use a flame of a match or
candle or smoke.
Make certain the vent connector
from the draft hood to the chimney
is properly positioned and securely
attached.
Burner Inspection
Visually inspect the pilot and main burners
annually.
Proper burner and pilot flame
pattern
Through the sight glass, inspect the pilot
burner flame with main burner off and
inspect the main burner while firing.
If any unusual burner operation is noted,
the water heater should be shut off
until qualified service assistance can
be obtained.
! CAUTION: For your safety, cleaning
of the main burner must be performed
only by qualified service personnel. The
burner chamber is a sealed area.
If the burner access door is removed,
the burner access door gasket must be
replaced.
For cleaning, remove the burner from the
water heater. A vacuum cleaner can be
used on the burner and floor shield inside
the water heater.
The burner can also be cleaned by
scrubbing with mild detergent.
NOTICE: Refer to the
Hydrogen Gas Caution in
the Operating Instructions.
Troubleshooting Tips
Care and Cleaning
Operating Instructions
Installation Instructions
Safety Instructions
Care and cleaning of the water heater.
Vacation and Extended Shut-Down
If the water heater is to remain idle for an
extended period of time, the power and
water to the appliance should be turned
off to conserve energy and prevent a buildup of dangerous hydrogen gas.
The water heater and piping should be
drained if they might be subjected to
freezing temperatures.
NOTICE: Do not remove the
anode rod from the water
heater’s tank, except for
inspection and/or
replacement, as operation
with the anode rod removed
will greatly shorten the life of
the glass lined tank and will
exclude warranty coverage.
20
After a long shut-down period, the water
heater’s operation and controls should be
checked by qualified service personnel.
Make certain the water heater is
completely filled again before placing it
in operation.
Anode Rod
This water heater is equipped with an
anode rod designed to prolong the life
of the glass lined tank. The anode rod
is slowly consumed, thereby eliminating
or minimizing corrosion of the glass
lined tank.
Water sometimes contains a high sulfate
and/or mineral content and together with
cathodic protection process can produce
a hydrogen sulfide, or rotten egg odor in
the heated water. Chlorination of the
water supply should minimize the problem.
Possible Causes
Condensation
This usually happens when
a new water heater is
filled for the first time.
● This is normal. After the water in the tank warms
up the condensation will disappear. If, however, the
condition persists, examine the piping and fittings
for possible leaks.
Moisture from the products
of combustion condensing
on the tank surface.
● This is normal and will disappear in time. Excessive
condensation can cause pilot outage.
An undersized water
heater will cause
condensation.
● Use a water heater size that meets the requirements
of your needs.
Scale on top of the burner.
● Call a qualified service technician to remove scale.
Flue or combustion air inlet
openings are restricted.
● Remove obstruction or debris from flue or
combustion air inlet openings on jacket.
Not enough combustion or
ventilation air supplied to
the water heater location.
● Proper operation of the water heater requires air for
combustion and ventilation. See the Combustion and
Ventilation Air information in the “Installing The Water
Heater” section of this manual.
Air in gas line.
● Contact a qualified service technician to purge the air
from the gas line.
Pilot orifice clogged.
● The pilot should be cleaned or replaced by a qualified
service technician.
Pilot tube pinched or
clogged.
● The pilot should be cleaned, repaired or replaced by a
qualified service technician.
Gas Cock Knob not
correctly positioned.
● See the “Lighting The Water Heater” section of this
manual.
Loose thermocouple.
● The connection at the gas control (thermostat) should
be tightened by a qualified service technician.
Thermocouple defective.
● The thermocouple should be replaced by a qualified
service technician.
Safety magnet defective.
● The gas control (thermostat) should be replaced by a
qualified service technician.
Gas control (thermostat)’s
single use gas shut-off
device has opened.
● The gas control (thermostat) should be replaced by a
qualified service technician.
Combustion Shutoff Device
Tripped.
● The combustion shutoff device should be replaced
by a qualified service technician
Yellow flame
or soot
Customer Service
! CAUTION: For your safety DO NOT attempt repair of gas piping, gas control (gas control (thermostat)),
burners, vent connectors or other safety devices. Refer repairs to qualified service personnel.
Troubleshooting Tips
Pilot does not stay
lit when the RED
button is released
Care and Cleaning
Unable to light
the pilot
What To Do
Operating Instructions
Problem
Installation Instructions
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
This water heater incorporates a combustion shut off device that shuts the operation of the water heater
down if undesirable combustion conditions occur. Such as the presence of flammable vapors or blockage of
the combustion air inlet openings. Please contact a Qualified Service Technician if this occurs.
Safety Instructions
Before you call for service…
21
Safety Instructions
Troubleshooting Tips
Problem
Possible Causes
Rumbling noise
Scale and sediment
in tank.
● Clean tank.
Relief valve
producing popping
noise or draining
Pressure build up
caused by thermal
expansion to a
closed system.
● This is an unacceptable condition and must be
corrected. Contact the water supplier or plumbing
contractor on how to correct this. Do not plug the
relief valve outlet.
Not enough or
no hot water
Water usage may have
exceeded the capacity
of the water heater.
● Wait for the water heater to recover after an abnormal
demand.
Low gas pressure.
● Check gas supply pressure and manifold pressure.
The pilot may be out.
● Check the pilot. If necessary, relight using the
instructions in the “Lighting The Water Heater” section
of this manual.
The gas control (thermostat)
may be set too low.
● See the “Water Temperature Setting of The Water
Heater” section of this manual.
Leaking or open hot water
faucets.
● Make sure all faucets are closed.
Combustion Shutoff System
tripped.
● Contact a qualified service technician.
The gas control (thermostat)
is set too high.
● See the “Water Temperature Setting of The Water
Heater” section of this manual.
Gas control (thermostat).
Defective
● Contact a qualified service technician to replace the
gas control (thermostat).
Combustion Shutoff System
tripped.
● Contact a qualified service technician.
Water is too hot
Pilot Lights, but
Burner will not
stay lit
What To Do
! CAUTION: For your safety DO NOT attempt repair of gas piping, gas control (gas control (thermostat)),
burners, vent connectors or other safety devices. Refer repairs to qualified service personnel.
Customer Service
Troubleshooting Tips
Care and Cleaning
Operating Instructions
Installation Instructions
Before you call for service…
22
Safety Instructions
Notes.
Installation Instructions
Operating Instructions
Care and Cleaning
Troubleshooting Tips
Customer Service
23
Customer Service
Troubleshooting Tips
Care and Cleaning
Operating Instructions
Installation Instructions
Safety Instructions
Notes.
24
Safety Instructions
Replacement parts.
For 30, 40 and 50 gallon models using natural or LP gas.
Instructions For Placing a Parts Order
To place orders using a Visa/MasterCard
call 800-431-1549.
All parts orders should include:
Specify type of gas (natural or LP)
as marked on the rating plate.
! CAUTION: For your safety
DO NOT attempt repair of gas piping,
gas control (thermostat), burners, vent
connectors or other safety devices.
Refer repairs to qualified service
personnel.
Draft hood
**Heat Trap
Flue baffle and
hanger
*Burner Assembly Kit
**Nipple
Operating Instructions
**Heat Trap
**Nipple
Dip tube
Anode rod
Installation Instructions
The model and serial number of the
water heater from the rating plate.
Part description (as noted below)
and number of parts desired.
Dip tube gasket
The kit provides extra speed clips
and tamper resistant screws.
Care and Cleaning
**Not supplied with all models.
Temperature and
pressure relief valve
Piezo Ignitor Striker
Drain Valve
Mounting Bracket
Troubleshooting Tips
Gas Control (Thermostat)
* Burner
* Pilot Supply Tube
* Burner Supply Tube
* Burner Access Door Gasket
Customer Service
* Sight Glass
* Burner Orifice
* Pilot Burner and
Piezo electrode
* Thermocouple
Jacket Door
* Burner Access Door Grommet
* Piezo Ignitor Wire
* Burner Access Door
25
Should you have any questions about your new water heater, or if it requires adjustment,
repair, or routine maintenance, it is suggested that you first contact your installer, plumbing
contractor or previously agreed upon service agency. In the event the firm has moved, or is
unavailable, refer to the telephone directory, commercial listings or local utility for qualified
service assistance.
Installation Instructions
Safety Instructions
If you need service…
Should your problem not be solved to your complete satisfaction, you should then contact
the Manufacturer’s National Service Department at the following address:
2600 Gunter Park Drive
Montgomery, AL 36109-1413
When contacting the manufacturer, the following information will be requested:
Operating Instructions
Model and serial number of the water heater as shown on the rating plate attached
to the jacket of the heater.
Address where the water heater is located and physical location.
Name and address of installer and any service agency who performed service
on the water heater.
Date of original installation and dates any service work was performed.
Details of the problems as you can best describe them.
List of people, with dates, who have been contacted regarding your problem.
If you need a manual in Spanish, please refer to our website: www.rheem.com.
Customer Service
Troubleshooting Tips
Care and Cleaning
Si requiere de un manual de uso y cuidado en espanol, usted puede obtanerlo en
www.rheem.com.
26
✁
Cut here
✁
Cut here
Please place in envelope and mail to:
Rheem Manufacturing Company
Warranty Registration Department
P.O. Box 34070
Louisville, KY 40232-4070
27
Consumer Product Ownership Registration
Follow these three steps to protect your
new appliance investment:
1 2 3
Complete and mail
this Consumer
Product Ownership
Registration today.
After mailing the
registration below,
store this document
in a safe place. It
contains information
you will need should
you require service.
Model Number
Read your Use and
Care Manual
carefully. It will help
you operate your
new appliance
properly.
Serial Number
If you require service, call 800-431-1549.
✁
Cut here
Consumer Product Ownership Registration
Mr. ■
Ms. ■
Mrs. ■
Model Number
Serial Number
Miss ■
Cut here
First
Name
Water Heater
✁
t
an
ort il
p
Im Ma ay!
d
To
Last
Name
Street
Address
Apt. #
City
State
Date Placed
In Use
Month
Phone
Number
Zip
Code
Year
Day
_
_
NOTICE: Failure to complete and return this card does not diminish your limited warranty rights.
28