Epygi Technologies
Release Note Quadro2x2 5.3.2 Edition 4
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1 Introduction
This Release Note describes hardware and software requirements to use with the
Quadro2x2 software 5.3.2 Date: March 21, 2012
Additional enhancements, bug fixes and known issues incorporated in this software will be listed as
known.
Date: June 26, 2012
Epygi Technologies
Release Note Quadro2x2 5.3.2 Edition 4
2 Requirements
2.1 Hardware requirements
•
•
The software can be used on all Quadro2x2 models.
The model name is written on the back plate of the unit and the model number is on the
bottom label.
2.2 Software requirements
•
A software upgrade can be made from 5.2.58 or later software.
2.3 Supported and Tested SIP phones
Listed below are the Epygi Supported SIP phones with the corresponding firmware versions that
are tested and recommended for use with Quadro2x2 SW 5.3.2.
Vendor
snom
snom
snom
snom
snom
snom
snom
Aastra
Aastra
Aastra
Aastra
Aastra
Aastra
Aastra
Aastra
Aastra
Aastra
Model
300
320
360
370
821
870
MeetingPoint
9143i (33i)
9480i (35i)
9480iCT (35iCT)
6753i
6755i
6757i
6757iCT
6730i
6731i
6739i
Software
Application: snom300-SIP 8.4.35
Application: snom320-SIP 8.4.35
Application: snom360-SIP 8.4.35
Application: snom370-SIP 8.4.35
Application: snom821-SIP 8.4.35
Application: snom870-SIP 8.4.35
Application: snomMP-SIP 8.4.35
Application version: 2.5.2.1010
Application version: 2.5.2.1010
Application version: 2.5.2.1010
Application version: 2.5.2.1010
Application version: 2.5.2.1010
Application version: 2.5.2.1010
Application version: 2.5.2.1010
Application version: 2.5.2.1010
Application version: 2.5.2.1010
Application version: 3.0.1.38
Please Note: Any problems and limitations on these SIP phones are described in detail in the
Quadro Features on Supported IP Phones document.
Please Note: Quadro IP phones firmware control mechanism will not upgrade snom firmware
version from 6.x to 7.x. This should be done manually via snom web site. Once the snom
firmware version is 7.x, the Quadro’s firmware control will automatically upgrade/downgrade the
phone to Epygi’s recommended version but not to 6.x.
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Epygi Technologies
Release Note Quadro2x2 5.3.2 Edition 4
Listed below are the Epygi Tested SIP phones with the corresponding firmware versions that are
tested and recommended for use with Quadro2x2 SW 5.3.2.
Any problems and limitations on these SIP phones are described in detail in the Quadro Features
on Tested Phones document.
Vendor
Audiocodes
Audiocodes
Cisco
Cisco
Cisco
Cisco
Polycom
Polycom
Polycom
Polycom
Polycom
Polycom
Polycom
Polycom
Polycom
Polycom
Polycom
Panasonic
Panasonic
Panasonic
snom
snom
Grandstream
Grandstream
Grandstream
Grandstream
Grandstream
Grandstream
Grandstream
Grandstream
Grandstream
Grandstream
Yealink
Yealink
Yealink
Yealink
Yealink
Model
310HD
320HD
SPA525G2
SPA303
SPA501G
SPA509G
SoundPoint IP 330SIP*
SoundPoint IP 331SIP*
SoundPoint IP 335SIP*
SoundPoint IP 450SIP*
SoundPoint IP 550SIP*
SoundPoint IP 650SIP*
SoundStation IP 5000*
SoundStation IP 6000*
VVX 1500*
KIRK wireless server 300
KIRK wireless server
6000
KX-TGP550T04
KX-UT123-B
KX-UT136-B
PA1
m9
GXP1400
GXP1405
GXP1450
GXP2000
GXP2100
GXP2110
GXP2120
GXV3140
GXV3175
HT286
SIP-T20P
SIP-T22P
SIP-T26P
SIP-T28P
VP-2009P
Software
1.6.0_build_37
1.6.0_build_37
7.4.8
7.4.8
7.4.8
7.4.8
Application: SIP
Application: SIP
Application: SIP
Application: SIP
Application: SIP
Application: SIP
Application: SIP
Application: SIP
Application: SIP
PCS08__
software
software
software
software
software
software
software
software
software
3.3.1.0933
3.3.1.0933
3.3.1.0933
3.3.1.0933
3.3.1.0933
3.3.1.0933
3.3.1.0933
3.3.1.0933
3.3.1.0933
PCS08__
12.17
01.061
01.061
8.4.35
9.4.7
Program- 1.0.1.83
Program- 1.0.1.83
Program- 1.0.1.83
Program- 1.2.5.3
Program- 1.0.1.83
Program- 1.0.1.83
Program- 1.0.1.83
Program- 1.0.7.3
Program- 1.0.3.22
Program- 1.1.0.26
SW version: 9.50.0.50
SW version: 7.50.0.50
SW version: 6.50.0.50
SW version: 2.50.0.50
22.21.0.40/22.30.0.60
Both mentioned documents are available at www.epygi.com and can be found under the Channel’s
Portal.
Please Note: In the model’s list the Polycom phones with (*) sign are also presented as
Polycom-xx-Pre-3.3.0 due to backward incompatibility of UCSoftware 3.1.1 configuration. It is
recommended to use Pre-3.3.0 models with Application SIP software 3.2.2.0477.
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Epygi Technologies
Release Note Quadro2x2 5.3.2 Edition 4
2.4 Interaction with other Quadro SW releases
QuadroISDN or QuadroFXO external PSTN gateways used in the shared mode should have SW 5.1.12 or
higher to achieve maximum feature functionality with the Quadro2x2 SW 5.3.2.
Quadro FXS 16 Gateway should have SW 5.2.1 or higher for PnP configuration with the Quadro2x2 SW
5.3.2.
ActiveX Control SW 5.3.0 or higher should be used with 3pCC functions with the Quadro2x2 SW 5.3.2.
Auto Dialer SW 1.0.5 or higher should be used with the Quadro2x2 SW 5.3.2.
To use Quadro2x2 SW 5.3.2 with a 3pcc or Click2Dial application the “3pcc/Click2Dial Login Allowed”
checkbox should be enabled for each extension(s) using this feature.
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Epygi Technologies
Release Note Quadro2x2 5.3.2 Edition 4
3 Features
For the features available in the 5.3.2 SW refer to the Quadro2x2 Manual II:
Administrator’s Guide.
4 Changed Features History
There are no changed features at the moment
5 Fixed Issues
No fixed issues here at the moment
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Epygi Technologies
Release Note Quadro2x2 5.3.2 Edition 4
6 Known Issues
D:
C:
Fix:
Description
Consequences
How to avoid the situation, or what to do in case the situation has occurred.
It is impossible to login as 'admin' after making changes on "Advanced PPP
Settings" page
9549
D:
You cannot login to the Quadro as ‘admin’ after making changes on the
"Advanced PPP Settings" page. You can only login as 'user'.
C:
No consequences
Fix:
Restart the Quadro to resolve this.
One way audio with IPSec VPN in the scenario "Gateway<->Remote Subnet"
9327
D:
Scenario:
1. Establish an IP-Sec connection between two Quadros (connection type is
"Quadro <-> Remote Subnet").
2. Make an SIP call from Quadro1 (gateway) to Quadro2 (remote subnet).
C:
The call is established, but there is no audio in Quadro1. The same result will
occur when calling from Quadro2 to Quadro1.
A direct call cannot be established at all.
Fix:
Add an additional "Quadro <> Remote Gateway" tunnel in IPSec configuration.
With two tunnels: "Quadro <> Remote Gateway", "Quadro <> Remote Subnet"
in IPSec VPN configuration this issue will resolved;
Or register the IP phone from Remote Subnet as the RE for Quadro.
Call interception fails in a specific scenario with a watched extension in the many
extension ring list
9399
D:
Scenario:
1. Use snom360 for receptionist extension (for example, extension #31),
2. Configure Many Extension Ringing on ext. #31 with extensions #31 and
#12 in the MER list,
3. Configure extensions #11 and #12 as watched extensions,
4. Make a call to extension #31,
5. The phones for extensions # 31 and #12 will start ringing.
6. The programmable key for the ext. #12 is flashing on the receptionist’s ext.
#31,
7. Pressing that key the receptionist stops ringing, but ext. #12 is still ringing,
8. Hang-up the phone for that caller’s extension.
C:
Call interception on the receptionist’s line fails. The light for ext. #11 will stay ON
on the ext. #31.
Fix:
This problem is specific for snom phones only. When using a snom phone, calls
should be answered on your own extension and not the watched extension.
An issue with configuring IP phones as local extensions for Quadro IP PBX
D:
13471
Plug and Play and Auto configuration of IP phones is impossible with the
modified "HTTP Server Port" on the Quadro.
C:
Fix:
Add the changed http port value in the "option tftp-server-name" row
("dhcpd.conf.lan" file) for each IP phone. Example: "option tftp-server-name
"http://172.30.38.1:8080". Will be fixed in the future releases.
Some of the Quadro voice mail services could be unavailable if external Voice Mail
is in use for extension
12190
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26-Jun-12
Epygi Technologies
D:
Release Note Quadro2x2 5.3.2 Edition 4
In this scenario some of the features, for example Zero-out and entering the VMS
directly with option “1” will not work.
C:
Fix:
This is normal, as those features are the Quadro's internal VMS system features.
If external VMS system is used, user gets the features of that external system.
snom, Aastra, Grandstream and Thomson IP phones may disconnect if you press
"Mute" button for a long time (60 min)
D:
C:
Fix:
Under investigation, will be fixed in the future releases.
Aastra IP phone is not ringing when it is used in many extensions ringing list
13830
Scenario:
1. Many extension ringing is enabled on a virtual extension with an Aastra phone
in the list
2. Distinctive Ringing is enabled on that virtual extension with Nickname that
contains space
C:
When a call with no Caller ID comes to that extension, the Aastra phone in many
extensions ringing list does not ring.
Fix:
The problem is solved if there is a Caller ID available on the incoming call or if
the Nickname doesn’t contain spaces. This problem is limited to Aastra IP phones
only.
An issue with configuring Aastra IP phones as local extensions for Quadro IP PBX
13802
D:
After changing the LAN IP address for the Quadro the 480i, 9133i and 55i Aastra
phones with currently recommended 1.4.1.2000 firmware are not registering
after restart.
C:
Fix:
They must be factory reset to register again. Under investigation. Will be fixed in
the future FW versions for Aastra phones.
An issue with distinctive ringing on the snom, Aastra and GrandStream IP phones
11519
D:
snom, Aastra and GrandStream phones ring only once if the distinctive ringing is
enabled with the "winter" ringing pattern.
C:
No consequences
Fix:
Use other ringing patterns for distinctive ringing on snom, Aastra and
GrandStream IP phones.
Call Interception doesn’t work on GrandStream GXP2000 configured as a
receptionist, when extensions are watched on expansion module
14797
D:
C:
Fix:
Use basic 7 keys instead of expansion module. Will be fixed in the future
releases.
Paging and intercom services do not work on the GrandStream BT100 IP phone
14909
D:
C:
Fix:
Currently BT100 has no support for paging/intercom.
It is not possible to pickup (via pickup group) the call to extension with
FindMe/FollowMe enabled
D:
C:
Fix:
Will be fixed in the next releases.
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Epygi Technologies
Release Note Quadro2x2 5.3.2 Edition 4
After changing Quadro LAN IP configuration (IP address or subnet mask) IP
phones lose registration and become unusable
16037
D:
C:
Fix:
After changing Quadro LAN IP configuration first reboot the Quadro then reboot
the IP phones. Will be fixed in the next release.
A problem with "Remove VM On Send" option in Voice mail settings
16432
D:
If this option is enabled new VMs are removed from the extension mailbox even
if sending the new VM via e-mail fails because the mail server is unreachable or
mail address is incorrect
C:
Fix:
Will be fixed in the next releases.
MAC address recognition problem in the FXS Gateway Management" page 16468
D:
In the page Line Settings-> IP Line Settings->FXS Gateway Management, if FXS
Gateway is added manually, the system can't recognize MAC address of FXS
Gateway entered in uppercase.
C:
As a result the “Edit” and “Reboot” functional buttons become unusable and then
it is not possible to edit existing records or reboot the registered FXS Gateways.
Fix:
Enter the MAC address in lowercase. Will be fixed in the next releases.
A problem with incoming Secure RTP call in a specific scenario
16533
D:
When incoming Secure RTP call is connecting to the destination via Call Routing
table, Quadro always tries to connect it as an un-secure call and the call is being
dropped due to the media parameters incompatibility.
C:
Fix:
Will be fixed in the next releases.
Find me/follow me doesn’t work for incoming Secure RTP call
16683
D:
Though the call came with SRTP option the FM/FM is making unsecure calls
C:
As a result the call isn’t established
Fix:
Will be fixed in the next releases.
The configuration page for Expansion Module is missing when configuring Yealink
T28 and T26 as receptionist phones
16971
D:
In Receptionist Management wizard the Expansion module configuration pages
are not available for Yealink T28 and T26 phones.
C:
Fix:
Will be fixed in the next release.
One way audio in a scenario when Holding/Retrieving the PSTN call
17245
D:
Scenario:
1. ext. A is configured to watch the ext. B
2. PSTN (E1/T1) call comes to ext. B and the functional key of the ext. A shows
the ringing state for ext. B
3. ext. A presses the functional key and intercepts the call to ext. B
4. ext. A holds the call
5. ext. A retrieves the call
C:
Fix:
Result: ext. A hears the PSTN, but the PSTN doesn't hear the ext. A
The reason is the SRTP option on ext. A set to "Make unsecure calls, accept
anything". Change the SRTP option on the ext. A to "Make and accept only
unsecure calls". Will be fixed in the next release.
An issue with Intercom service on snom 8xx phones
17282
D:
When the snom phone of 8xx series (tested with snom phones 821, 870 running
FW version's 8.4.32, 8.4.33) have some watching configured for it's functional
keys and the status of the watching resource is changed (e.g. the watching
phone receives or makes a call), immediately the next intercom call to snom
phone doesn't activate the intercom but continuously ring the phone.
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Epygi Technologies
Release Note Quadro2x2 5.3.2 Edition 4
C:
As a result, if the calling phone is configured as watched extension, the snom
phone never activates the intercom for that caller.
Fix:
Will be fixed in some future FW release for snom.
Local authentication doesn’t work for a call scenario
16784
D:
Local authentication configured in the Local AAA table by User Login or by PIN
code is ignored for the following call scenario; a SIP call to Quadro Auto
Attendant, then call to a SIP destination.
C:
Quadro doesn't ask for authentication in this case.
Fix:
Will be fixed in the next release.
The "KSE Mode" doesn't work
17314
D:
C:
Fix:
Will be fixed in the next releases.
The expansion module does not work for Aastra, snom and Grandstream phones
configured as receptionist
17396
D:
The settings in the Receptionist Phone Configuration Wizard don’t apply to
expansion module for Aastra 6755i, snom 370 and Grandstream 2000 phones.
C:
Fix:
Will be fixed in the next release.
Call Interception doesn’t work on Polycom IP phones configured as receptionist
17410
D:
Call Interception using the programmable key doesn’t work on Polycom
SoundPoint IP 450/550/650 phones configured as receptionist.
C:
Fix:
Will be fixed in the next releases.
No dial tone on FXS (analogue) lines after placing a call on hold
17417
D:
C:
No consequences. After placing the call on hold FXS line is ready to place the
second call.
Fix:
Will be fixed in the next release.
LAN/WAN Interface Statistics is incorrect
17311
D:
In the Quadro status-Network status- LAN/WAN Interface statistics all sent
packets detected as a Transmit (Carrier) Errors.
C:
Fix:
Will be fixed in the next releases.
Shared Mailbox doesn't work when using "Allow access to Shared Mailbox for
enabled extensions" option in Many Extension Ringing configuration 16635
D:
Extension has Many Extension Ringing enabled with a few extensions configured
for Shared Mailbox.
C:
However, in the IP Line settings, the “Shared VMail Ext. xxx” option is not listed
in the drop down list for Advanced-Programmable Keys Configuration.
Fix:
Use the “Shared Mailbox: Edit Voice Mailbox Access List” link in the Voice Mailbox
Settings for extension. Will be fixed in the next releases.
The Voice Mail playing order is incorrect in automatically mode
17479
D:
When accessing the voice mailbox the newly received (unread) voice mails
should play first, after all received voice mails started from the first received.
C:
However in the current FW version the voice mails in mailbox are playing in order
they are received.
Fix:
Will be fixed in the next releases.
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Epygi Technologies
Release Note Quadro2x2 5.3.2 Edition 4
7 Upgrading Instructions
7.1 Technical Advisory
Attention: For manually configured IP phones, it is now required to have the SIP Registration
Timeout parameter set to 120 seconds or more on your IP phone. Values less than 120 seconds will
not be accepted by the Quadro and will cause the IP phone registration failure on the Quadro.
7.2 General hints
It is recommended to execute the update by downloading the software first to a PC located in the LAN
side of the Quadro and perform the firmware update from the LAN side. This is to ensure that the
Internet connection will not affect the upgrade process.
In general, the configuration of a system will remain after the software update. Remember that some
data is lost during upgrade:
• Call Statistics
Workaround - to save the existing call statistics, download it to the PC from Call StatisticsStatistics Settings before performing the firmware update.
• Voice mails
Workaround – save the recorded voice mails from the Voice Mailbox before performing the
firmware update.
• All custom voice greetings
Workaround – backup and download all configuration and voice data to a PC.
• All custom recordings for the custom Auto Attendant
Workaround – backup and download all configuration and voice data to a PC.
• Pending events
• Transfer statistics for the network
• DHCP leases
The following steps describe how to correctly perform the firmware update:
1. Save the current configuration by doing a Backup and Download of all config and voice data
(System->Configuration Management->Backup and download all config and voice
data).
2. Perform the Firmware Update.
3. Restore the configuration that was saved in Step 1 (System -> Configuration
Management -> Upload and Restore all config and voice data).
This is necessary to restore the extension custom voice messages and the custom Auto
Attendant messages.
7.3 Limitations and restrictions
•
The memory used by "DSP Capture", "Call Capture" and "Network Capture" hidden pages is
limited to 3 MB. This will put a limitation on the duration of captured file
•
In case if voice mail recording codec is other than PCMU, the maximum length of VM sent by
email is limited to 3 minutes
•
•
The number of VMs in the mailbox for one extension is limited to 300
Use Session Timer in IP Line Settings is deselected by default
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