RelayIowa.com
See what they say® with
Captioned Telephone
Captioned Telephone (CapTel®) allows
individuals who have difficulty hearing
on the phone to listen while reading
captions of what’s said to them.
What is Captioned Telephone?
Who benefits from Captioned Telephone?
Captioned Telephone (CapTel) is a service available
at no cost* that allows users to listen to their phone
conversations while reading word-for-word captions
of what’s said to them. Through the use of a
uniquely designed CapTel phone, users speak
directly to the other party and listen and read the
other party’s response. Captions appear on the
bright, built-in display screen of the CapTel phone,
just moments after the other party has spoken.
•
•
This state-of-the-art technology:
• Eliminates the struggle of using the phone
due to difficulty hearing.
• Allows for natural conversations.
• Provides a truly interactive calling experience.
* The captioning service is provided at no cost. Equipment charges and standard long distance charges may apply.
CapTel User
People who experience significant hearing loss
and have understandable speech.
People who communicate with individuals who
experience difficulty hearing over the phone.
Required Equipment
In order to make a Captioned Telephone call, a
CapTel phone, telephone service and standard
electrical power are needed. Internet-based
CapTel model phones are also available and
require telephone service, standard electrical
power and a high-speed Internet connection.
Connecting with CapTel
Captioning Center Operator
converts everything the
standard phone user says
into captions using voice
recognition technology.
Captioning Service
CapTel user places and receives calls using a
CapTel phone that displays text of the other
party’s conversation.
Other Party
Family, friends and businesses use a standard
phone to communicate with CapTel users.
How it Works
Captioned Telephone service works through the use
of a CapTel phone which functions like a traditional
phone, with an essential difference: it displays every
word the other party says throughout the conversation.
• When your CapTel phone rings, with the CAPTIONS
button on, simply answer the phone and the
captions will appear shortly thereafter.
Behind the scenes, a specially trained operator uses
voice recognition technology to generate captions
by repeating what the standard phone user says.*
Captions appear on the bright, easy-to-read display
screen of the CapTel phone.
2-line CapTel Mode (two telephone lines
connected to your CapTel phone)
• Calls received are automatically captioned.
• Callers simply dial your phone number directly.
• When your CapTel phone rings, with the CAPTIONS
button on, simply answer the phone and the
captions will appear shortly thereafter.
So if you just can’t hear on the phone, now you can
read as well as listen to what’s said for increased
clarity on every call.
Hamilton CapTel 2400i
Placing and Receiving CapTel Calls
It’s easy to place and receive calls using CapTel.
CapTel Model 840 Phone
One telephone line (standard analog line or DSL with
filter) and standard electrical power required.
All outgoing calls you make are automatically
captioned. Just dial the number of the person you
are calling and make sure the red light around the
CAPTIONS button on your CapTel phone is on.
For incoming calls you may choose to receive
captions in either 1-line or 2-line mode.
1-line CapTel Mode (one telephone line
connected to your CapTel phone)
• In order for you to receive captions, callers
must first dial the toll-free captioning service
1-877-243-2823 (English) or 1-866-217-3362
(Spanish) and then enter your phone number.
Hamilton CapTel 840i
CapTel Models 840i
and 2400i Phones
One telephone line (can be standard
analog, digital, DSL with filter, VoIP
or FIOS) and high speed Internet required.
Calls are placed and received in the same manner
as CapTel calls in 2-line mode. The only difference
is that the CapTel 840i and 2400i model phones
require one telephone line as well as high speed
Internet (Wired/Ethernet or WiFi). In order to receive
captions, make sure that the light around the
CAPTIONS button is illuminated.
* All calls are strictly confidential and no records
of any conversations are maintained.
Comparison Chart
CapTel Models
840i and 2400i
CapTel Model 840 (1-Line)
CapTel Model 840 (2-Line)
Number of Lines
Requires one standard (analog)
telephone line or DSL with an
analog filter.
The first telephone line can be
analog or DSL with an analog filter,
Digital Cable or VoIP. The second line
must be an analog telephone line or
DSL with an analog filter.
Requires a telephone line (can be
analog, digital, DSL with filter, VoIP
or FIOS) and a high-speed Internet
connection (Wired/Ethernet or Wi-Fi).
How Calls are Managed
Spoken conversations and captions
provided through one telephone line.
Spoken conversation is provided on
one line; captions are provided on the
second line.
Spoken conversation is provided
through the telephone line; captions
are provided through the high-speed
Internet connection.
Captioning
Captions must be turned on for each call.
A red light indicates that captions are
“on”. Adjustable font sizes and colors
available for display screen.
Captions can be turned on or off at any
point in the conversation. Adjustable
font sizes and colors available for
display screen.
Captions can be turned on or off at any
point in the conversation. Adjustable
font sizes and colors available for
display screen.
Outgoing Calls
Outgoing calls are automatically routed
through the CapTel Captioning Center.
Both incoming and outgoing calls
are automatically routed through the
CapTel Captioning Center.
Both incoming and outgoing calls
are automatically routed through the
CapTel Captioning Center
Calling a CapTel User
People calling the CapTel user must first
dial the toll free number for CapTel; then
dial the CapTel user’s phone number
when prompted.
People calling the CapTel user dial
that person’s number directly.
People calling the CapTel user dial
that person’s number directly.
Calling Features
Call-waiting and automatic call back
(*69) are not supported with captions on.
Call-waiting and automatic call back
(*69) can be used.
Call-waiting and automatic call back
(*69) can be used.
Three-Digit Dialing
Note that three-digit dialing
codes are available in most states
and allow quick and convenient
access to important services.
CapTel users are able to dial three digit
numbers such as 211 and 411
directly from the CapTel phone.
Three-digit dialing functions the
same in 1-Line or 2-Line mode.
CapTel users are able to dial three
digit numbers such as 211 and 411
directly from the CapTel phone.
911 Calls
Note that CapTel Captioning
Centers are not 911 centers and
do not assume responsibility for
calls placed through 911.
Calls placed to 911 connect directly to
Emergency 911 Services and are not routed
through the CapTel Captioning Center.
Calls are processed as VCO* calls whereby
the 911 call-taker can hear everything you
say, and then types his/her response which
appears on the CapTel display screen.
You speak directly into the handset, as
you would with any other call.
Calls placed to 911 are captioned
through the CapTel Captioning Center.
Spoken conversation is received
through one line, while captions are
provided through the second line.
Calls placed to 911 are captioned
through the CapTel Captioning
Center. Spoken conversation is
received through one line, while
captions are provided through the
high-speed Internet connection.
*VCO stands for “Voice Carry Over”, a
service that allows callers to speak for
themselves and read typed responses.
Receive Captioned Telephone
Calls While on the Go
The same captioned telephone technology that
generates captions on a CapTel phone is available
on a smartphone, tablet or computer through
Iowa Relay’s service provider, Hamilton Relay. With
additional ways to receive captions while on the
go, making and receiving calls is more accessible
than ever. Solutions are available for PC and Mac
computers, smartphones and tablets and all options
are available 24 hours a day, 7 days a week.
Register for a Hamilton CapTel Account:
The first step in accessing Hamilton CapTel on
your computer, smartphone or tablet is to set up
an account. This simple, one-time process allows
you to place and receive captioned calls any
time you are logged in with Hamilton CapTel.
To register for a Hamilton CapTel Account, visit:
www.HamiltonCapTel.com/Register.
When you register, you have the opportunity to
obtain a Hamilton CapTel Call Me # which is a personal
phone number that makes it possible to receive calls
with captions whenever you are logged in to your
account – whether on a computer, smartphone or
tablet. You can share your Call Me # with family,
friends and businesses so that they can call you
directly without first having to call the toll-free access
number at the captioning center to reach you.
Once an account has been set up, you can choose
any or all of the following options.
Internet Protocol Captioned Telephone Service (IP CTS) is
regulated and funded by the Federal Communications
Commission (FCC) and is designed exclusively for individuals
with hearing loss. To learn more, visit www.fcc.gov.
Hamilton CapTel for PC/Mac:
See every word a caller says right on the screen of
your PC/Mac. All that’s required is a computer with
Internet browser, high-speed Internet, any phone,
and your Hamilton CapTel Account.
On your PC/Mac, simply log in to your Hamilton CapTel
Account by visiting www.HamiltonCapTel.com/Login.
Enter the telephone number of the phone you will
be using for the call, as well as the telephone
number of the person you are calling, then click
on the “Place Call” button.
Hamilton CapTel for Smartphones:
Hamilton CapTel for Smartphones lets you place
and receive captioned calls on a single mobile device.
All that’s required is a compatible smartphone, the
Hamilton CapTel App and your Hamilton CapTel
Account. A hearing aid or cochlear implant compatible
hands-free headset can be used to listen to what’s
being said while you view captions on the screen
of your smartphone.
Search for Hamilton CapTel through the app store for
your smartphone and download the app to your phone.
To place a captioned call, simply log in to the Hamilton
CapTel App and enter the number you are calling.
Find out which smartphones and wireless networks
are compatible with Hamilton CapTel by visiting:
www.HamiltonCapTel.com and
selecting the Smartphone Selector.
Hamilton CapTel for Tablets:
Using your iPad or Android tablet, any telephone and
a high-speed Internet connection, you can receive
captions on the screen of your tablet. Download the
Hamilton CapTel App from the app store for your
tablet. To place a call, log in to the Hamilton CapTel
App call screen and enter the number of the person
you are calling in the “Number to Dial” box.
How does it work?
In general, when you place a call from your computer,
smartphone or tablet, once you click on “Place Call”,
you will receive a call on your phone from the
captioning center. You must answer this call in order
to receive captions. Once you answer, the number
of the person you are calling will automatically be
dialed. A captioning screen will then appear on your
computer, smartphone or tablet – allowing you to
view captions of everything the other person says.
As the call proceeds, you can listen to the extent you
are able and respond by speaking directly to the
other person.
For more information:
To learn more about Hamilton CapTel, please visit
www.HamiltonCapTel.com. If you have questions
or need assistance, please contact Hamilton
CapTel Customer Care at 877-455-4227 or
info@hamiltoncaptel.com.
Hamilton CapTel may be used to make 911 calls, but may not
function the same as traditional 911 services. For more information
about the benefits and limitations of Hamilton CapTel and
Emergency 911 calling, visit www.HamiltonCapTel.com/911.
Voice and/or data plans may be required when using Hamilton CapTel on a smartphone.
Android is a trademark of Google Inc. iPhone, iPad and Mac are trademarks of Apple Inc.
Connect with Relay Iowa
and CapTel® Service
For information regarding CapTel equipment
available through Relay Iowa, contact:
Telecommunications Access Iowa
6925 Hickman Road • Des Moines, IA 50322
Voice: 800-606-5099
Voice: 515-282-5099 • VP: 515-200-2899
Fax: 515-237-3917
E-mail: teleiowa@aol.com
Visit: relayiowa.com/tai
Customer Care - Available 24/7
If you have suggestions, comments or concerns,
please contact:
Relay Iowa Customer Care
P.O. Box 285 • Aurora, NE 68818
English: 888-269-7477 • Spanish: 866-670-9134
Fax: 402-694-5110
E-mail: iarelay@hamiltonrelay.com
If your concern is not resolved to your satisfaction,
contact the Iowa Utilities Board.
E-mail: customer@iub.iowa.gov
In addition, the Federal Communications Commission
is available to serve you regarding relay issues.
Visit: www.fcc.gov
Relay Iowa is a program of the Iowa Utilities Board and is
powered through Hamilton Relay of Aurora, Nebraska – a
national leader in providing high quality relay services for
individuals who are deaf, hard
of hearing, deaf-blind or have
difficulty speaking.
031915
Copyright © 2015 Hamilton Relay. All rights reserved. • CapTel is a registered trademark of Ultratec, Inc.