Yealink SIP-T26 Specifications

Copyright © 2014 YEALINK NETWORK TECHNOLOGY
Copyright © 2014 Yealink Network Technology CO., LTD. All rights reserved. No parts of this
publication may be reproduced or transmitted in any form or by any means, electronic or
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damages arising from use of an illegally modified or altered publication.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE
SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED
WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL
RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
YEALINK NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink Network Technology
CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance, or use of this guide.
Hereby, Yealink Network Technology CO ., LTD. declares that this phone is in conformity
with the essential requirements and other relevant provisions of the CE, FCC.
This device is marked with the CE mark in compliance with EC Directives 2006/95/EC and 2004/108/EC.
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired
operation.
Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the crossed-out
wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to
collect such WEEE separately.
We are striving to improve our documentation quality and we appreciate your feedback. Email
your opinions and comments to DocsFeedback@yealink.com.
Yealink SIP-T26P firmware contains third-party software under the GNU General Public License (GPL).
Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and
conditions of the license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can
be downloaded online:
http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
About This Guide
Thank you for choosing the SIP-T26P IP phone, exquisitely designed to provide business
telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Multicast Paging
and Conference over an IP network.
This guide provides everything you need to quickly use your new phone. First, verify
with your system administrator that the IP network is ready for phone configuration. Also
be sure to read the Packaging Contents and Regulatory Notices sections in this guide
before you set up and use the SIP-T26P IP phone.
If this is your first time using the SIP-T26P IP phone, we recommend that you first refer to
the Quick Installation Guide and Quick Reference Guide , available online:
http://www.yealink.com/SupportDownloadfiles_detail.aspx?CateId=185&flag=142 .
Not e
Shared Line, Busy Lamp Field List, Network Directory and Network Call Log features are
hidden for IP phones in neutral firmware version, which are designed for BroadWorks
environment. Please contact your system administrator for more information.
Topics provided in this guide include:

Chapter 1
Overview

Chapter 2
Getting Started

Chapter 3
Customizing Your Phone

Chapter 4
Basic Call Features

Chapter 5
Advanced Phone Features
This section describes the changes to this guide for each release and guide version.
Major updates have occurred to the following sections:

Documentations on page 8

Packaging Contents on page 11
v
User Guide SIP-T26P IP Phone

Phone Installation on page 12

Phone Status on page 15
The following sections are new:

Contrast on page 19
Major updates have occurred to the following sections:

LED Instructions on page 5

Backlight on page 20

Anonymous Call on page 98
Major updates have occurred to the following sections:

Appendix A - Time Zones on page 135
Major updates have occurred to the following sections:

LED Instructions on page 5

Ring Tones on page 28

Remote Phone Book on page 43

Anonymous Call on page 98

Troubleshooting on page 123
Major updates have occurred to the following sections:

Phone Status on page 15

Call Transfer on page 88

Appendix A - Time Zones on page 135
Major updates have occurred to the following sections:
vi
About This Guide

Phone Status on page 15

Remote Phone Book on page 43
The following sections are new:

Recent Call In Dialing on page 73
Major updates have occurred to the following sections:

Basic Network Settings on page 16

Keypad Lock on page 24

Contact Management on page 30

DSS Keys on page 50
Major updates have occurred to the following sections:

Keypad Lock on page 24

Volume on page 27

Ring Tones on page 28

Call Completion on page 76

DSS Keys on page 50

Do Not Disturb (DND) on page 79

Call Forward on page 82

Call Pickup on page 94

Busy Lamp Field (BLF) on page 101
vii
User Guide SIP-T26P IP Phone
viii
Table of Contents
About This Guide................................................................ v
In This Guide ................................................................................................................ v
Summary of Changes.................................................................................................. v
Changes for Release 72, Guide Version 72. 25 .......................................................... v
Changes for Release 72, Guide Version 72. 1 ........................................................... vi
Changes for Release 71, Guide Version 71. 165 ....................................................... vi
Changes for Release 71, Guide Version 71. 140 ....................................................... vi
Changes for Release 71, Guide Version 71. 125 ....................................................... vi
Changes for Release 71, Guide Version 71. 120 ....................................................... vi
Changes for Release 71, Guide Version 71. 110 .......................................................vii
Changes for Release 70, Guide Version 70..............................................................vii
Table of Contents............................................................... ix
Overview........................................................................... 1
Hardware Component Instructions ............................................................................. 1
Icon Instructions ........................................................................................................... 3
LED Instructions ............................................................................................................ 5
User Interfaces ............................................................................................................ 6
Phone User Interface ................................................................................................ 6
Web User Interface................................................................................................... 6
Documentations........................................................................................................... 8
Getting Started ................................................................ 11
Packaging Contents .................................................................................................. 11
Phone Installation ...................................................................................................... 12
Phone Initialization .................................................................................................... 14
Phone Status .............................................................................................................. 15
Basic Network Settings .............................................................................................. 16
Registration ................................................................................................................ 18
Idle Screen ................................................................................................................ 18
Customizing Your Phone .................................................... 19
General Settings........................................................................................................ 19
Contrast .................................................................................................................. 19
Backlight ................................................................................................................. 20
ix
User Guide SIP-T26P IP Phone
Language ............................................................................................................... 20
Time & Date ............................................................................................................ 21
Administrator Password.......................................................................................... 23
Key as Send ............................................................................................................ 24
Keypad Lock ........................................................................................................... 24
Audio Settings ........................................................................................................... 27
Volume.................................................................................................................... 27
Ring Tones............................................................................................................... 28
Contact Management ............................................................................................... 30
Directory ................................................................................................................. 30
Local Directory........................................................................................................ 31
Blacklist................................................................................................................... 41
Remote Phone Book................................................................................................ 43
Call History Management ......................................................................................... 45
System Customiza tions .............................................................................................. 47
Logo Customiza tion ................................................................................................ 47
Headset Use........................................................................................................... 47
DSS Keys................................................................................................................. 50
Account Management............................................................................................ 58
Dial Plan ................................................................................................................. 59
Emergency Number ................................................................................................ 65
Live Dialpad ........................................................................................................... 66
Hotline .................................................................................................................... 67
Basic Call Features ........................................................... 69
Placing Calls .............................................................................................................. 69
Answer ing Calls......................................................................................................... 71
Ending Calls............................................................................................................... 72
Redialing Numbers .................................................................................................... 73
Recent Call In Dialing ................................................................................................ 73
Auto Answer .............................................................................................................. 74
Auto Redial ................................................................................................................ 75
Call Completion ......................................................................................................... 76
Call Return ................................................................................................................. 77
Call Mute ................................................................................................................... 77
Call Hold/Resume ...................................................................................................... 78
Do Not Disturb (DND) ................................................................................................ 79
Call Forward .............................................................................................................. 82
Call Transfer............................................................................................................... 88
Call Waiting ............................................................................................................... 90
Conference ................................................................................................................ 90
Local Conference ................................................................................................... 90
Network Conference .............................................................................................. 91
Call Park .................................................................................................................... 93
x
Table of Contents
Call Pickup ................................................................................................................. 94
Anonymous Call ........................................................................................................ 98
Anonymous Call Rejection ......................................................................................... 99
Advanced Phone Features .............................................. 101
Busy Lamp Field (BLF) ..............................................................................................101
Call Recording ..........................................................................................................103
Hot Desking ..............................................................................................................105
Intercom....................................................................................................................107
Outgoing Intercom Calls .......................................................................................107
Incoming Intercom Calls ........................................................................................107
Multicast Paging .......................................................................................................109
Sending RTP Stream ..............................................................................................109
Receiving RTP Stream ............................................................................................111
Music on Hold ...........................................................................................................112
Automatic Call Distribution (ACD) ............................................................................113
Messages .................................................................................................................115
Short Message Service (SMS) ..............................................................................115
Voice Mail ..............................................................................................................117
Message Waiting Indicator (MWI) ........................................................................119
Troubleshooting .............................................................. 123
Regulatory Notices ......................................................... 133
Service Agreements .................................................................................................133
Limitations of Liability ...............................................................................................133
Safety Instructions.....................................................................................................133
Appendix A - Time Zones................................................ 135
Index ............................................................................. 137
xi
Overview
This chapter provides the overview of the SIP-T26P IP phone. Topics include:

Hardware Component Instructions

Icon Instructions

LED Instructions

User Interfaces

Documentations
If you require additional information or assistance with your new phone, contact your
system administrator.
The main hardware components of the SIP-T26P IP phone are the LCD screen and the
keypad.
1
User Guide for the SIP-T26P IP Phone
Hardware component instructions of the SIP-T26P IP phone are:
It e m
De s cript ion
Shows information about calls, messages, soft keys,
time, date and other relevant data:
• Call information — caller ID, call duration
①
LCD Screen
• Icons (for example,
)
• Missed call text or second incoming caller information
• Prompt text (for example, “Saving config files!”)
• Time and date
②
Power Indicator LED
③
Line Keys
④
Memory Keys
Use these keys to assign various features.
⑤
MESSAGE Key
Indicates and accesses voice mails.
⑥
HEADSET Key
Toggles and indicates the headset mode.
⑦
HOLD Key
Places a call on hold or resumes a held call.
⑧
TRAN Key
Transfers a call to another party.
⑨
MUTE Key
Mutes or un-mutes an active call.
⑩
Speakerphone Key
Toggles the hands-free speakerphone mode.
⑪
RD Key
Redials a previously dialed number.
⑫
CONF Key
Conducts a conference call with multiple other parties.
⑬
Volume Key
⑭
Keypad
Indicates phone power status and phone status.
Use these keys to activate up to three accounts and
assign various features.
Adjusts the volume of the handset, headset, speaker,
and ringer.
Provides the digits, letters and special characters in
context-sensitive applications.
Scroll through the displayed information.
⑮
Confirms actions or answers incoming calls.
Cancels actions or rejects incoming calls.
⑯
2
Soft Keys
Label automatically to identify their context-sensitive
features.
Overview
Icons appearing on the LCD screen are described in the following table:
Icon
De s cript ion
Network is unavailable
Private line registers successfully
Register failed
Registering
Hands-free speakerphone mode
Handset mode
Headset mode
Multi-lingual lowercase letters input mode
Multi-lingual uppercase letters input mode
Alphanumeric input mode
Numeric input mode
Multi-lingual uppercase and lowercase
letters input mode
Voice Mail
Text Message
Auto Answer
Do Not Disturb
Call Forward/Forward Calls
Call Hold
Call Mute
Ringer volume is 0
3
User Guide for the SIP-T26P IP Phone
Icon
De s cript ion
Keypad Lock
Received Calls
Placed Calls
Missed Calls
Recording box is full
A call cannot be recorded
Recording starts successfully
Recording cannot be started
Recording cannot be stopped
4
Overview
P ower Indicator LED (Hardware version must be 4.0.0.2 or higher)
L ED St at us
De s cript ion
The phone is initializing.
The phone is busy.
Solid green
The phone is idle.
The call is placed on hold or is held.
The phone receives a text message or voice mail.
Fast flashing green (300ms)
Off
The phone is ringing.
The call is mute.
The phone is powered off.
L ine key LED
L ED St at us
Solid green
De s cript ion
The line is in conversation.
The line is seized.
Fast flashing green
The line receives an incoming call.
Slow flashing green
The call is placed on hold.
Off
The line is inactive.
L ine key LED (configured as a BLF key)
L ED St at us
De s cript ion
Solid green
The monitored user is idle.
Fast flashing green (200ms)
The monitored user receives an incoming call.
The monitored user is dialing.
Slow flashing green (500ms)
The monitored user is talking.
The monitored user’s conversation is placed on
hold.
Slow flashing green (1s)
Off
The call is parked against the monitored user ’s
phone number.
The monitored user does not exist.
Me mory key LED (configured as a BLF key)
L ED St at us
De s cript ion
Solid green
The monitored user is idle.
Fast flashing red (200ms)
The monitored user receives an incoming call.
Solid red
Slow flashing red (1s)
The monitored user is dialing.
The monitored user is talking.
The call is parked against the monitored user ’s
phone number.
5
User Guide for the SIP-T26P IP Phone
L ED St at us
De s cript ion
The monitored user’s conversation is placed on
hold.
Off
Not e
The monitored user does not exist.
The above intro duces the de fault LED status. The statuses o f the power indicator LED an d
BLF key are configurable via web user interface. For more information, refer to
Yealink_SIP-T2xP_and_SIP-T19P_IP_Phone_Family_Administrator_Guide .
Two ways to customize configurations of your SIP-T26P IP phone:

The user interface on the IP phone.

The user interface in a web browser on your PC.
The hardware components keypad and LCD screen constitute the phone user interface ,
which allows the user to execute all call operation tasks and basic configuration
changes directly on the phone. In addition, you can use the web user interface to
access all configuration settings. In many cases, either the phone user interface and/or
the web user interface interchangeably. However, in some cases, it is only possible to
use one or the other interface to operate the phone and change settings.
You can customize your phone by pressing the Menu soft key to access the phone user
interface. The Advanced Settings option is only accessible to the administrator, and the
default administrator password is “admin” (case-sensitive). For more information on
customizing your phone with the available options from the phone user interface, refer
to Customizing Your Phone on page 19.
In addition to the phone user interface, you can also customize your phone via web user
interface. In order to access the web user interface, you need to know the IP address of
your new phone. To obtain the IP address, press the OK key on the phone. Enter the IP
address (e.g., http://192.168.0.10 or 192.168.0.10) in the address bar of web browser on
your PC. The default administrator user name and password are both “admin”
(case-sensitive).
6
Overview
The options you can use to customize the IP phone via phone user interface and/or via
web user interface are listed in the following table:
O pt ions
P hone User Interface
We b User Interf ace
√
√
St atus
--IP Address
--MAC
--Firmware
--Network
--Phone
--Accounts
Bas ic Phone Settings
--Contrast
√
--Backlight
--Language
√
--Time & Date
√
--Administrator Password
√
--Key as Send
√
--Keypad Lock
√
--Ring Tones
√
--Contact Management
--Directory
--Local Directory
√
--Blacklist
√
√
--Remote Phone Book
--Call History Management
√
--Logo Customization
--DSS Keys
√
--Account Registration
√
--Dial Plan
--Emergency Number
--Live Dialpad
--Hotline
√
Bas ic Call Features
--Recent Call In Dialing
--Auto Answer
√
--Auto Redial
√
--Call Completion
√
--Call Return
√
-- Do Not Disturb (DND)
√
--Call Forward
√
--Call Transfer
√
--Call Waiting
√
√
7
User Guide for the SIP-T26P IP Phone
O pt ions
P hone User Interface
We b User Interf ace
--Conference
--Call Park
√
--Call Pickup
√
--Anonymous Call
√
--Anonymous Call Rejection
√
A dv anced Phone Features
--Busy Lamp Field (BLF)
√
--Call Recording
√
--Hot Desking
√
--Intercom
√
√
--Multicast Paging
--Music on Hold
--Automatic Call Distribution (ACD)
√
--Messages
√
SIP A ccount
--User Options
--Activation
√
--Label
√
--Display Name
√
--Register Name
√
--User Name
√
--Password
√
--SIP Server1/2
√
√
--Server Option
--Registrar Port
--Outbound Status
√
--Outbound Proxy
√
--NAT Traversal
Not e
--STUN Status
√
--STUN Server
√
The table above lists most of the feature options. Please refer to the relevant sections for
more information.
The following table shows documentations available for the SIP-T26P IP phone.
Name
8
Cont e nt s
W here found
Quick Installation
Basic setup of the
In the
Guide
phone
package
L anguage
English
Overview
Name
Cont e nt s
W here found
Quick Reference
Basic call features and
In the
Guide
phone customizations
package
L anguage
English
Phone/ Web user
interface settings
User Guide
Basic call features and
advanced phone
On the
website
English
features
Not e
You can also download the latest documentations online:
http://www.yealink.com/S upportDownloadfiles_ detail.aspx?CateId=185&flag=142.
9
User Guide for the SIP-T26P IP Phone
10
Getting Started
This chapter provides basic installation instructions and information for obtaining the
best performance with the SIP-T26P IP phone. Topics include:

Packaging Contents

Phone Installation

Phone Initialization

Phone Status

Basic Network Settings

Registration

Idle Screen
If you require additional information or assistance with your new phone, contact your
system administrator.
The following components are included in your SIP-T26P IP phone package:

SIP-T26P IP phone

P hone Stand
11
User Guide for the SIP-T26P IP Phone

Power Adapter (Optional)

Handset & Handset Cord

Et hernet Cable

Q uick Installation Guide & Quick Reference Guide
Check the list before installation. If you find anything missing, contact your system
administrator.
If your phone is already installed, proceed to Phone Initialization on page 14.
This section introduces how to install the phone:
12
1)
Attach the stand
2)
Connect the handset and optional headset
Getting Started
3)
Connect the network and power
1)
A t tach t he stand
2)
Connect the handset and optional headset
Not e
A headset is not included in the packaging contents. Contact your system administrator
for more information.
3)
Connect the network and power
You have two options for power and network connections. Your system administrator will
advise you which one to use.

AC power (Optional)

Power over Ethernet (PoE)
AC Power (Optional)
To connect the AC power:
1.
Connect the DC plug on the power adapter to the DC5V port on the phone and
connect the other end of the power adapter into an electrical power outlet.
2.
Connect the included or a standard Ethernet cable between the Internet port on the
13
User Guide for the SIP-T26P IP Phone
phone and the one on the wall or switch/hub device port.
Power over Ethernet
With the included or a regular Ethernet cable, the SIP-T26P IP phone can be powered
from a PoE-compliant switch or hub.
To connect the PoE:
1.
Connect the Ethernet cable between the Internet port on the phone and an
available port on the in-line power switch/hub.
Not e
If in-line power switch/hub is provi ded, you don’t need to connect the phone to the po wer
adapter. Make sure the switch/hub is PoE-compliant.
The phone can also share the network with another network device such as a PC
(personal computer). It is an optional connection.
Impo rtant! Do not unplug or remove power to the phone while it is updating firmware
and configurations.
After your phone is powered on, the system boots up and performs the following steps:
A utomatic Phone Initialization
The phone finishes the initialization by loading the saved configuration. The LCD screen
displays “Initializing, Please wait…” during this process.
14
Getting Started
DHCP (Dynamic Host Configuration Protocol)
The phone attempts to contact a DHCP server in your network to obtain valid network
settings (e.g., IP address, subnet mask, default gateway address and DNS address) by
default.
Not e
If your network does not use DHCP, proceed to Basic Network Settings on page 16.
You can view the system status of your phone via phone user interface or web user
interface.
Available information of phone status includes:

Network status (e.g., IPv4 status, IP mode, MAC address, LAN type, LAN IP and LAN
mask).

Phone status (e.g., product name, hardware version, firmware version, product ID,
MAC address and device certificate status).

Not e
Account status (e.g., the register status of SIP accounts).
You can view device certificate status via phone user interface only.
To v iew the phone status via phone user interface:
1.
Press
, or press Me nu->Status.
2.
Press
or
to scroll through the list and view the specific information.
To v iew the phone status via web user interface:
1.
Open the web browser on your computer.
2.
Enter the IP address in the browser’s address bar, and then press Ent er.
15
User Guide for the SIP-T26P IP Phone
3.
Enter the user name (admin) and password (admin) in the login page.
4.
Click Conf irm to login.
The phone status is displayed on the first page of the web user interface.
If your phone cannot contact a DHCP server for any reason, you need to configure
network settings manually. The IP phone can support either or both IPv4 and IPv6
addresses.
To configure the IP address mode via phone user interface:
1.
Press Menu->Settings->Advanced Settings (password: admin) ->Ne t work->WAN
Port .
16
Getting Started
2.
Press
or
to select IP v4, IPv6 or IP v4 & IPv6 from the IP Mode field.
3.
Press the Save soft key to accept the change or the Back soft key to cancel.
To configure a static IPv4 address via phone user interface:
1.
Press Me nu->Settings->Advanced Settings (password: admin) ->Ne t work->WAN
Port .
2.
Press
to select IP v 4 and press the Enter soft key.
3.
Press
to select St atic IP Client and press the Enter soft key.
4.
Enter the desired values in the IP A ddress, Subnet Mask, Default Gateway, P ri.DNS
and Se c.DNS fields respectively.
5.
Press the Save soft key to accept the change or the Back soft key to cancel.
To configure a static IPv6 address via phone user interface:
1.
Press Me nu->Settings->Advanced Settings (password: admin) ->Ne t work->WAN
Port .
2.
Press
to select IP v 6 and press the Enter soft key.
3.
Press
to select St atic IPv6 Client and press the Enter soft key.
4.
Enter the desired values in the IP v6, IPv6 Prefix, IPv6 Gateway, IPv6 Pri.DNS and
IP v6 Sec.DNS fields respectively.
5.
Press the Save soft key to accept the change or the Back soft key to cancel.
If you are using an xDSL modem for IPv4 network connection, you can connect your
phone to the Internet via PPPoE mode. Set the WAN port as a PPPoE port. The PPPoE port
17
User Guide for the SIP-T26P IP Phone
will perform a PPP negotiation to obtain the IP address. Contact your system
administrator for the PPPoE user name and password.
To configure PPPoE via phone user interface:
1.
Press Me nu->Settings->Advanced Settings (password: admin) ->Ne t work->WAN
Port .
Not e
2.
Press
to select IP v 4 and press the Enter soft key.
3.
Press
to select P P PoE IP Client and press the Enter soft key.
4.
Enter the user name and password in the corresponding fields.
5.
Press the Save soft key to accept the change or the Back soft key to cancel.
Wrong network se ttings may result in inacce ssibility of yo ur phone and may also have an
impact on your network performance. For more information on these parameters,
contact your system administrator.
Generally, your phone will be deployed with multiple other phones. In this case, your
system administrator will configure the phone parameters beforehand, so that after you
start up your phone, the phone will be registered and ready for use. If your phone is not
registered, you may have to register it. For more information on how to register your
phone, refer to Account Management on page 58.
If the phone has successfully started up, the idle screen will be shown as below:
The idle screen shows the label of current account, time and date, and four soft keys.
18
Customizing Your Phone
You can customize your SIP-T26P IP phone by personally configuring certain settings, for
example, backlight, time & date and ring tones. You can add contacts to the phone’s
local directory manually or from call history. You can also personalize different ring
tones for different callers.
This chapter provides basic operating instructions for customizing your phone. Topics
include:

General Settings

Audio Settings

Contact Management

Call History Management

System Customizations
If you require additional information or assistance with your new phone, contact your
system administrator.
You can configure the contrast of EXP39 to a comfortable level. Ensure EXP39 has been
connected to the phone before configuration.
To configure the contrast via phone user interface:
1.
Press Me nu->Settings-> Basic Settings->Display->Contrast.
2.
Press
or
, or the Switch soft key to increase or decrease the intensity of
contrast.
The default contrast level is 6.
3.
Press the Save soft key to accept the change or the Back soft key to cancel.
19
User Guide for the SIP-T26P IP Phone
You can configure the backlight status on the LCD screen as the following types:

A lways Off: Backlight is turned off permanently.

A lways On: Backlight is on permanently.

1 5 , 30, 60, 120, 300, 600 or 1800: Backlight is turned off when the phone is inactive
after the specified time (in seconds).
To configure the backlight via web user interface:
Not e
1.
Click on Se t tings->Preference.
2.
Select the desired type from the pull-down list of Backlight Time (seconds).
3.
Click Conf irm to accept the change.
Backlight is configurable via web user interface only.
The default language of the phone user interface is English. The phone will detect and
use the same language as which of your web browser for the web user interface. If the
language of your web browser is not supported by the phone, the web user interface
will use English. You can change the language for the phone user interface and the web
user interface respectively.
Not e
20
Not all of the supported languages are available for selection. The available languages
depend on the language packs currently loaded to the IP phone. Please contact your
system administrator for more information on the available languages of your new
phone.
Customizing Your Phone
To change the language for the phone user interface:
1 . Press Me nu->Settings->Basic Settings->Language.
2 . Press
or
to select the desired language.
3 . Press the Save soft key to accept the change.
Text displayed on the LCD screen will change to the selected language.
To change the language for the web user interface:
1.
Click on Se t tings->Preference.
2.
Select the desired language from the pull-down list of L anguage.
3.
Click Conf irm to accept the change.
Text displayed on the web user interface will change to the selected language.
The time and date are displayed on the LCD screen when the phone is idle. If the phone
cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server,
you need to configure the time and date manually. For more information on the SNTP
server, contact your system administrator.
21
User Guide for the SIP-T26P IP Phone
To configure the SNTP settings via phone user interface:
1.
Press Me nu->Settings->Basic Settings->Time & Date->SNTP Settings.
2.
Press
or
, or the Switch soft key to select the time zone that applies to your
area from the Time Zone field.
The default time zone is "+8 China(Beijing)".
3.
Enter the domain names or IP addresses in the NTP Server 1 and NTP Server 2 fields
respectively.
4.
Press
or
, or the Switch soft key to select the desired value from the D ST
field.
5.
Not e
Press the Save soft key to accept the change or the Back soft key to cancel.
Please refer to Appendix A - Time Zones for the list of available time zones on the IP
phone.
To configure the time and date manually via phone user interface:
1.
Press Me nu->Settings->Basic Settings->Time & Date->Manual Settings.
2.
Enter the specific date in the Date field.
3.
Enter the specific time in the Time field.
4.
Press the Save soft key to accept the change.
The date and time displayed on the LCD screen will change accordingly.
22
Customizing Your Phone
To configure the time and date format via phone user interface:
1.
Press Menu->Settings->Basic Settings->Time & Date->Time & Date Format.
2.
Press
or
, or the Switch soft key to select the desired time format from the
Clock field.
3.
Press
or
, or the Switch soft key to select the desired date format from the
Date Format field.
4.
Press the Save soft key to accept the change or the Back soft key to cancel.
There are 7 available date formats. For example, for the date format “WWW DD MMM”,
“WWW” represents the abbreviation of the week, “DD” represents the two-digit day,
and “MMM” represents the first three letters of the month.
The date formats you need to know:
Dat e F ormat
Ex ample (2013-1-16)
WWW MMM DD
Wed Jan 16
DD-MMM-YY
16- Jan-13
YYYY-MM-DD
2013-01-16
DD/MM/YYYY
16/01/2013
MM/DD/YY
01/16/13
DD MMM YYYY
16 Jan 2013
WWW DD MMM
Wed 16 Jan
Time and date is configurable via web user interface at the path Settings->Time & Date.
The Advanced Settings option is only accessible to the administrator. The default
administrator password is “admin”. For security reasons, you should change the default
administrator password as soon as possible.
23
User Guide for the SIP-T26P IP Phone
To change the administrator password via phone user interface:
1.
Press Me nu->Settings->Advanced Settings (password: admin) ->Se t Password.
2.
Enter the old password in the Current PWD field.
3.
Enter the new password in the Ne w PWD field.
4.
Enter the new password again in the Conf irm PWD field.
5.
Press the Save soft key to accept the change or the Back soft key to cancel.
Administrator password is configurable via web user interface at the path
Se curity->Password.
You can set the “#” or “*” to perform as a send key while dialing.
To configure key as send via phone user interface:
1.
Press Me nu->Features->Key as Send.
2.
Press
or
, or the Switch soft key to select # or * from the Ke y as Send field,
or select Dis able to disable this feature.
3.
Press the Save soft key to accept the change or the Back soft key to cancel.
Key as send is configurable via web user interface at the path F e atures->General
Inf ormation.
You can lock the keypad of your phone temporarily when you are not using it. This
feature helps you to protect your phone from unauthorized use.
Keypad lock consists of the following:
Me nu Key:
24
The Me nu soft key and MESSAGE key are locked. You cannot
Customizing Your Phone
access the menu of the phone until unlocked.
F unction Keys: The function keys are locked. You cannot use the MESSAGE, OK,
HOLD, MUTE, TRAN, RD, CONF, X, navigation keys, line keys,
memory keys and the soft keys until unlocked.
A ll Keys:
All keys are locked except the Volume key. You are only allowed
to dial emergency numbers, reject incoming calls by pressing
the X key, answer incoming calls by lifting the handset, pressing
the Speakerphone key, the HEADSET key or the OK key, place an
active call on hold by pressing the Hold soft key or the HOLD key,
resume the held call by pressing the Re s ume soft key or the
HOLD key, and end the call by pressing the X key, hanging up
the handset or pressing the Speakerphone key.
Not e
The emergency number setting, if desired, must be made before lock activation. For
more information, refer to Emergency Number on page 65.
To activate the keypad lock via phone user interface:
1.
Press Me nu->Settings->Advanced Settings (password: admin) ->P hone
Se ttings->Keypad Lock.
2.
Press
or
, or the Switch soft key to select the desired type from the Keypad
L ock field.
3.
Press the Save soft key to accept the change.
4.
Long press
to lock the keypad immediately when the phone is idle.
The LCD screen prompts “Keypad Locked!” and displays the icon
.
You can specify the interval (in seconds) to automatically lock the keypad instead of
long pressing
.
25
User Guide for the SIP-T26P IP Phone
To configure the interval of automatic keypad lock via web user interface:
Not e
1.
Click on F e atures->Phone Lock.
2.
Enter the desired interval in the P hone Lock Time Out (0~3600s) field.
3.
Click Conf irm to accept the change.
The default interval is 0 second, that is, you need to long press
to lock the keypad.
The interval of automatic keypad lock is configurable via web user interface only.
To unlock the keypad, you must know the keypad unlock PIN of the phone. The default
keypad unlock PIN is “123”.
To change the keypad unlock PIN via phone user interface:
Not e
26
1.
Press Me nu->Settings->Basic Settings->Phone Unlock PIN.
2.
Enter the old PIN in the Current PIN field.
3.
Enter the new PIN in the Ne w P IN field.
4.
Enter the new PIN again in the Confirm PIN field.
5.
Press the Save soft key to accept the change or the Back soft key to cancel.
The unlock PIN length must be within 15 digits.
Customizing Your Phone
To unlock the keypad via phone user interface:
1.
Press any locked key, the LCD screen prompts “Please Enter PIN”.
2.
Enter the PIN in the P IN field.
3.
Press the Confirm soft key to unlock the keypad.
The
icon disappears from the LCD screen.
You can long press
or wait for a period of time (if configured) to lock the
keypad again.
Not e
You can also unlock the keypad by administrator password. When you enter the
administrator password to unlock the keypad, the phone will turn to the Re se t Phone PIN
screen.
To deactivate the keypad lock via phone user interface:
1.
Press Me nu->Settings->Advanced Settings (password: admin) ->P hone
Se ttings->Keypad Lock.
2.
Press
or
, or the Switch soft key to select Dis able from the Keypad Lock
field.
3.
Press the Save soft key to accept the change.
Keypad lock is configurable via web user interface at the path F e atures->Phone Lock.
You can press the Volume key to adjust the ringer volume when the phone is idle. You
can also press the Volume key to adjust the receiver volume of currently engaged audio
27
User Guide for the SIP-T26P IP Phone
devices (handset, speakerphone or headset) when the phone is in use.
To adjust the volume when the phone is idle:
1.
Not e
Press
to adjust the ringer volume.
If the ringer volume is adjusted to minimum, the
icon will appear on the LCD screen.
To adjust the volume when the phone is during a call:
1.
Press
to adjust the volume of currently engaged audio device
(handset, speakerphone or headset).
Ring tones are used to indicate incoming calls. You can select different ring tones to
distinguish different accounts registered on your phone, or to distinguish your phone
from your neighbor’s.
To s elect a ring tone for the phone via phone user interface :
28
1.
Press Me nu->Settings->Basic Settings->Sound->Ring Tones.
2.
Press
3.
Press the Save soft key to accept the change or the Back soft key to cancel.
or
to select the desired ring tone.
Customizing Your Phone
To s elect a ring tone for the account via web user interface:
1.
Click on A ccount.
2.
Select the desired account from the pull-down list of A ccount.
3.
Click on Bas ic.
4.
Select the desired ring tone from the pull-down list of Ring Type.
If Common is selected, this account will use the ring tone selected for the phone.
Refer to the above instruction.
5.
Not e
Click Conf irm to accept the change.
A ring tone for the account is configurable via web user interface only.
The ring tone for an incoming call on the phone may be different. For e xample, when the
phone receives an incoming call from a contact stored in the local directory, it will play
the ring tone assigned to the contact in the contact directory (refer to Adding Contacts).
If no ring tone is assigne d to the contact, the phone will play the ring tone assigne d to the
associated group (refer to Adding Groups). Otherwise,the phone will play the ring tone
assi gned to the acco unt. If no ring tone is assi gned to the acco unt, the phone will play the
ring tone assigned for the phone.
To upload a custom ring t one for your phone via web user interface:
1.
Click on Se t tings->Preference.
29
User Guide for the SIP-T26P IP Phone
2.
Click Browse to locate a ring tone file (file format must be *.wav) from your local
system.
3.
Not e
Click Upload to upload the file.
All custom ring tone files must be within 100KB.
Custom ring tones for your phone can be uploaded via web user interface only.
This section provides the operating instructions for managing contacts. Topics include :

Directory

Local Directory

Blacklist

Remote Phone Book
Directory provides easy access to frequently used lists. The lists may contain Local
Directory, History, Remote Phone Book and LDAP.
To configure the directory via web user interface:
1.
Click on Directory->Setting.
2.
In the Directory block, select the desired list from the Disabled column and then
click
.
The selected list appears in the Enabled column.
30
3.
Repeat step 2 to add more lists to the Enabled column.
4.
To remove a list from the Enabled column, select the desired list and then click
.
Customizing Your Phone
5.
To adjust the display order of list, select the desired list and then click
or
.
The LCD screen displays the list(s) in the adjusted order.
6.
Not e
Click Conf irm to accept the change.
Directory is configurable via web user interface only.
To check t he directory via phone user interface:
1.
Press the Dir soft key when the phone is idle.
The LCD screen displays the list(s) in the directory.
If there is only one list in the directory, press the Dir soft key to enter this list directly.
The built-in phone directory stores the names and phone numbers of your contacts. You
can store up to 1000 contacts and 5 groups in your phone's local directory; add new
contacts and groups; edit, delete or search for a contact; or simply dial a contact
number from the local directory.
31
User Guide for the SIP-T26P IP Phone
To add a group to t he local directory:
1.
Press the Dir soft key.
The IP phone enters the local directory directly as there is only Local Directory in the
directory by default.
If Local Directory is removed from the directory, press Me nu->Directory->Local
Directory to enter the local directory.
2.
Press the A ddGrp soft key.
3.
Enter the desired group name in the Name field.
4.
Press
or
to select the desired group ring tone from the Ring Tones field.
If A ut o is selected, this group will use the ring tone assigned to the account. For
more information on ring tone for a account, refer to Ring Tones on page 28.
5.
Press the A dd soft key to accept the change or the Back soft key to cancel.
To e dit a group in the local directory:
1.
Press the Dir soft key.
The IP phone enters the local directory directly as there is only Local Directory in the
directory by default.
If Local Directory is removed from the directory, press Me nu->Directory->Local
32
Customizing Your Phone
Directory to enter the local directory.
2.
Select the desired group (e.g., Test).
3.
Press the O ption soft key, and then select De t ail from the prompt list.
4.
Press
5.
Press the Save soft key to accept change or the Back soft key to cancel.
or
to select the group information and then edit.
To delete a group from the local directory:
1.
Press the Dir soft key.
The IP phone enters the local directory directly as there is only Local Directory in the
directory by default.
If Local Directory is removed from the directory, press Me nu->Directory->Local
Directory to enter the local directory.
2.
Select the desired group (e.g., Test).
3.
Press the O ption soft key, and then select De lete from the prompt list.
The LCD screen prompts “Delete selected group?”.
4.
Press the O K soft key to confirm the deletion or the Cancel soft key to cancel.
You can also delete all groups by pressing the O ption soft key and then select De l All.
For more information, refer to the above steps.
33
User Guide for the SIP-T26P IP Phone
You can add contacts to your local directory in the following ways:

Manually

From call history

From remote phone book
Adding Contacts Manually
To add a contact to the local directory manually:
1.
Press the Dir soft key.
The IP phone enters the local directory directly as there is only Local Directory in the
directory by default.
If Local Directory is removed from the directory, press Me nu->Directory->Local
Directory to enter the local directory.
2.
Press the Enter soft key.
If the groups have been added to the local directory, select the desired group and
then press the Enter soft key.
3.
Press the A dd soft key.
4.
Enter the name and the office, mobile or other numbers in the corresponding fields.
5.
Press
or
, or the Switch soft key to select the desired account from the
A ccount field.
If A ut o is selected, the phone will use the first available account when placing calls
to the contact from the local directory.
6.
Press
or
, or the Swit ch soft key to select the desired ring tone from the Ring
Tones field.
If A ut o is selected, this contact will use the ring tone assigned to the group.
34
Customizing Your Phone
7.
Not e
Press the A dd soft key to accept the change or the Back soft key to cancel.
If the contact has existed in the directory, the LCD screen will prompt “Contact name
existed!”.
Adding Contacts from Call History
To add a contact to the local directory from the call history:
1.
Press the History soft key.
2.
Press
3.
Press the O ption soft key, and then select A dd t o Contacts from the prompt list.
4.
Enter the contact name.
5.
Press the Save soft key to accept the change.
or
to select the desired entry.
The entry is successfully saved to the local directory.
Adding Contacts from Remote Phone Book
To add a contact to the local directory from remote phone book:
1.
Press Me nu->Directory->Remote Phone Book.
If Remote Phone Book is added to the directory, press Dir->Remote Phone Book to
enter remote phone book.
2.
Press
or
to select the desired contact.
3.
Press the O ption soft key, and then select A dd t o Contacts from the prompt list.
4.
Press the Save soft key to save the contact in the local directory.
If the contact has already existed in the local directory, the LCD screen will prompt
“Overwrite the original contact?”. Press the O K soft key to overwrite the original
contact in local directory or the Cancel soft key to cancel.
For more information on remote phone book operating, refer to Remote Phone Book on
page 43.
To e dit a contact in the local directory:
1.
Press the Dir soft key.
35
User Guide for the SIP-T26P IP Phone
The IP phone enters the local directory directly as there is only Local Directory in the
directory by default.
If Local Directory is removed from the directory, press Me nu->Directory->Local
Directory to enter the local directory.
2.
Press the Enter soft key.
If the groups have been added to the local directory, select the desired group and
then press the Enter soft key.
3.
Press
or
4.
Press the O ption soft key, and then select De t ail from the prompt list.
5.
Press
6.
Press the Save soft key to accept change or the Back soft key to cancel.
or
to select the desired contact.
to switch between different items and then edit.
To delete a contact from the local directory:
1.
Press the Dir soft key.
The IP phone enters the local directory directly as there is only Local Directory in the
directory by default.
If Local Directory is removed from the directory, press Me nu->Directory->Local
Directory to enter the local directory.
2.
Press the Enter soft key.
If the groups have been added to the local directory, select the desired group and
36
Customizing Your Phone
then press the Enter soft key.
3.
Press
or
to select the desired contact.
4.
Press the O ption soft key, and then select De lete from the prompt list.
The LCD screen prompts “Delete selected item?”.
5.
Press the O K soft key to confirm the deletion or the Cancel soft key to cancel.
To place a call t o a contact from the local directory:
1.
Press the Dir soft key.
The IP phone enters the local directory directly as there is only Local Directory in the
directory by default.
If Local Directory is removed from the directory, press Me nu->Directory->Local
Directory to enter the local directory.
2.
Press the Enter soft key.
If the groups have been added to the local directory, select the desired group and
then press the Enter soft key.
3.
Press
4.
Do one of the following:
-
or
to select the desired contact.
If only one number of the contact is stored in the local directory, press the Se nd
soft key to dial out the number.
-
If multiple numbers of the contact are stored in the local directory, press the
Se nd soft key to display a list of numbers.
Press
or
to select the desired number.
Press the Se nd soft key to dial out the number.
37
User Guide for the SIP-T26P IP Phone
To s earch for a contact in the local directory:
1.
Press the Dir soft key.
The IP phone enters the local directory directly as there is only Local Directory in the
directory by default.
If Local Directory is removed from the directory, press Me nu->Directory->Local
Directory to enter the local directory.
2.
Press
or
to select the A ll Contacts field.
3.
Press the Se arch soft key.
4.
Enter a few continuous characters of the contact name or the contact phone number
using the keypad.
The contacts whose name or phone number matches the characters entered will
appear on the LCD screen. You can dial from the result list.
You can search for a contact in your desired lists when the phone is in the dialing screen.
The lists may contain Local Directory, History, Remote Phone Book and LDAP.
To configure search source list in dialing via web user interface:
1.
Click on Directory->Setting.
2.
In the Se arch Source List In Dialing block, select the desired list from the Disabled
column and then click
.
The selected list appears in the Enabled column.
38
3.
Repeat step 2 to add more lists to the Enabled column.
4.
To remove a list from the Enabled column, select the desired list and then click
.
Customizing Your Phone
5.
To adjust the display order of search results, click
or
.
The LCD screen displays the search results in the adjusted order.
6.
Not e
Click Conf irm to accept the change.
Search source list in dialing is configurable via web user interface only.
To s earch for a contact in the enabled search source lists:
1.
Pick up the handset, press the speakerphone or press the line key.
2.
Enter a few continuous characters of the contact name or the contact phone number
using the keypad.
The contacts in the enabled search source lists whose name or phone number
matches the characters entered will appear on the LCD screen. You can press
or
to scroll to the desired contact and then place a call to the contact.
You can manage your phone’s local directory via phone or web user interface. But you
can only import or export the contact list via web user interface.
39
User Guide for the SIP-T26P IP Phone
To import an XML file of contact list via web user interface:
1.
Click on Directory->Local Directory.
2.
Click Browse to locate a contact list file (file format must be *.xml) from your local
system.
3.
Click Import XML to import the contact list.
The web user interface prompts “The original contact will be covered, Continue?”.
4.
Click O K to complete importing the contact list.
To import a CSV file of contact list via web user interface:
1.
Click on Directory->Local Directory.
2.
Click Browse to locate a contact list file (file format must be *.csv) from your local
system.
3.
(Optional.) Check the Show Title checkbox.
It will prevent importing the title of the contact information which is located in the
first line of the CSV file.
4.
Click Import CSV to import the contact list.
5.
(Optional.) Mark the O n radio box in the De lete Old Contacts field.
It will delete all existing contacts while importing the contact list.
40
Customizing Your Phone
6.
(Optional.) Select the contact information you want t o import into the local direct ory
from the pull down list of Index.
7.
Click Import to complete importing the contact list.
To e xport contact list via web user interface:
1.
Click on Directory->Local Directory.
2.
Click Ex port XML (or Ex port CSV).
3.
Click Sav e to save the contact list to your local system.
Not e
Contact lists can be imported/exported via web user interface only.
The built-in phone directory stores the names and phone numbers for a blacklist. You
can store up to 30 contacts in your phone’s blacklist directory; add, edit, delete or
search for a contact in the blacklist directory; even dial a contact number from the
blacklist directory, but incoming calls from blacklist contacts will be rejected
automatically.
To add a contact to the blacklist manually:
1.
Press Me nu->Directory->Blacklist.
2.
Press the A dd soft key.
41
User Guide for the SIP-T26P IP Phone
3.
Enter the name and the office, mobile or other numbers in the corresponding fields.
4.
Press
or
, or the Switch soft key to select the desired account from the
A ccount field.
If A ut o is selected, the phone will use the first available account when placing calls
to the contact from the blacklist.
5.
Press the A dd soft key to accept the change or the Back soft key to cancel.
To add a contact to the blacklist from local directory:
1.
Press the Dir soft key.
The IP phone enters the local directory directly as there is only Local Directory in the
directory by default.
If Local Directory is removed from the directory, press Me nu-> Directory ->Local
Directory to enter the local directory.
2.
Press the Enter soft key.
If the groups have been added to the local directory, select the desired group and
then press the Enter soft key.
3.
Press
or
to select the desired contact.
4.
Press the O ption soft key and then select A dd to Blacklist from the prompt list.
The LCD screen prompts "Move selected to blacklist?".
5.
Press the O K soft key to confirm the setting.
For operating instructions on adding, editing, deleting, placing calls to and/or searching
for contacts in the blacklist, refer to the operating instructions of Local Directory on page
42
Customizing Your Phone
31.
You can access your corporate directory through your phone. You can add local
contacts, search for a contact, or simply dial a contact number from the corporate
directory.
You can configure your new phone to access up to 5 corporate directories. The phone
supports up to 2500 corporate directory entries. For the access URL of the corporate
directory, contact your system administrator.
To configure an access URL for remote phone book v ia web user interface:
1.
Click on Directory->Remote Phone Book.
2.
Enter the access URL in the Re mote URL field.
3.
Enter the name in the Display Name field.
4.
Click Conf irm to accept the change.
Not e
An access URL for remote phone book is configurable via web user interface only.
To access your corporate directory v ia phone user interface:
1.
Press Menu->Directory->Remote P hone Book.
If Remote Phone Book is added to the directory, press Dir->Remote Phone Book to
enter remote phone book.
2.
Press
or
to select the desired remote group, and then press the Enter soft
43
User Guide for the SIP-T26P IP Phone
key.
The phone connects to load the corporate directory, and then the corporate contact
list appears on the LCD screen.
3.
Press the Back soft key to back to the previous interface.
To s earch for a contact in the corporate directory:
1.
Press Me nu->Directory->Remote P hone Book.
If Remote Phone Book is added to the directory, press Dir->Remote Phone Book to
enter remote phone book.
2.
Select the desired remote group, and then press the Enter soft key to load the
corporate directory.
3.
Press the Se arch soft key.
4.
Enter a few continuous characters of the contact name or continuous numbers of the
contact phone number using the keypad.
The contacts whose name or phone number matches the characters entered will
appear on the LCD screen. You can dial from the result list.
To place a call f rom the corporate directory:
1.
Press Menu->Directory->Remote Phone Book.
If Remote Phone Book is added to the directory, press Dir->Remote Phone Book to
enter remote phone book.
2.
Press
or
to select the desired remote group, and then press the Enter soft
key to load the corporate directory.
3.
Select the desired contact in the corporate directory.
4.
Press the Se nd soft key.
In addition, you can enable the phone to present the caller identify stored in the
corporate directory when receiving a call.
To e nable the presentation of caller identify stored in remote phone book v ia web user
interface:
1.
Click on Directory->Remote Phone Book.
2.
Select Enabled from the pull-down list of Se arch Remote Phonebook Name.
3.
Enter the refresh period of corporate directory in the Se arch Flash Time ( Seconds)
field.
44
Customizing Your Phone
The default value is 21600 seconds.
4.
Click Conf irm to accept the change.
The SIP-T26P IP phone maintains call history lists of Placed Calls, Received Calls, Missed
Calls and Forwarded Calls. Call history lists support 100 entries in all. You can view the
call history, place a call, add a contact or delete an entry from the call history list. You
should enable history record in advance.
To e nable history record via phone user interface:
1.
Press Me nu->Features->History Setting.
2.
Press
or
, or the Switch soft key to select Enable from the His tory Record
field.
3.
Press the Save soft key to accept the change or the Back soft key to cancel.
To v iew the call history:
1.
Press the History soft key.
The LCD screen displays A ll Calls list.
2.
Press
or
to switch between A ll Calls, P laced Calls, Re ceived Calls, Missed
Calls and F orwarded Calls.
3.
Press
or
to select the desired entry.
4.
Press the O ption soft key, and then select De t ail from the prompt list.
The detailed information of the entry appears on the LCD screen.
45
User Guide for the SIP-T26P IP Phone
To place a call f rom the call history list:
1.
Press the History soft key.
2.
Press
or
to switch between A ll Calls, P laced Calls, Re ceived Calls, Missed
Calls and F orwarded Calls.
3.
Press
or
to select the desired entry.
4.
Press the Se nd soft key.
To add a contact to the local directory or blacklist from t he call history list:
1.
Press the History soft key.
2.
Press
or
to switch between A ll Calls, P laced Calls, Re ceived Calls, Missed
Calls and F orwarded Calls.
3.
Press
or
to select the desired entry.
4.
Press the O ption soft key, and then select A dd t o Contacts (or A dd to Blacklist) from
the prompt list.
5.
Enter the desired values in the corresponding fields, and then press the Save soft
key.
For more information, refer to Contact Management on page 30.
To delete an entry f rom the call history list:
1.
Press the History soft key.
2.
Press
or
to switch between A ll Calls, P laced Calls, Re ceived Calls, Missed
Calls and F orwarded Calls.
3.
Press
or
to select the desired entry.
4.
Press the De lete soft key.
To delete all entries from the call history list:
1.
Press the History soft key.
2.
Press
or
to switch between A ll Calls, P laced Calls, Re ceived Calls, Missed
Calls and F orwarded Calls
3.
Press the O ption soft key, and then select De l All from the prompt list.
4.
Press the O K soft key.
The LCD screen prompts "Delete all records?".
5.
46
Press the O K soft key to confirm the deletion or the Can cel soft key to cancel.
Customizing Your Phone
You can upload your custom logo which will be shown on the idle screen.
To upload a custom logo via web user interface:
Not e
1.
Click on F e atures->General Information.
2.
Select Custom Logo from the pull-down list of Us e Logo.
3.
Click Browse to locate the logo file from your local system.
4.
Click Upload to upload the file.
5.
Click Conf irm to accept the change.
The logo file format must be *.dob, contact your system administrator for more
information.
A custom logo can be uploaded via web user interface only.
Physically connect your headset and activate the headset mode for use. For more
information on physically connecting a headset, refer to Phone Installation on page 12.
47
User Guide for the SIP-T26P IP Phone
To activate the headset:
1.
Press
on the phone.
The HEA DSET key LED illuminates solid green when the headset mode is activated.
Press the line key or the A nswer soft key to answer a call. The call will connect to your
headset automatically. Enter the desired number and press the Se nd soft key, then
the phone will place a call using the headset automatically. For more information on
using the headset to place a call, refer to Placing Calls on page 69.
To deactivate the headset:
1.
Press
again on the phone.
The HEA DSET key LED goes out when the headset mode is deactivated.
You can use headset in priority when enabling headset prior. This feature is especially
useful for permanent or full-time headset users.
To e nable headset prior via web user interface:
48
1.
Click on F e atures->General Information.
2.
Select Enabled from the pull-down list of He adset Prior.
3.
Click Conf irm to accept the change.
Customizing Your Phone
To activate the headset mode:
Not e
1.
Physically connect the headset.
2.
Press
to activate the headset mode.
If headset prior is enabled, the headset mode will not be deactivated until you press the
H EADSET key again.
Headset prior is configurable via web user interface only.
You can use two headsets when enabling dual headset. To use this feature, you must
physically connect headsets to the headset jack and handset jack respectively. Once
the phone connects to a call, the headset connected to the headset jack will have
full-duplex capabilities, while the one connected to the handset jack will only be able to
listen.
To e nable dual headset via web user interface:
Not e
1.
Click on F e atures->General Information.
2.
Select Enabled from the pull-down list of Dual-Headset.
3.
Click Conf irm to accept the change.
Dual headset is configurable via web user interface only.
49
User Guide for the SIP-T26P IP Phone
Three types of DSS keys: Memory Keys, Line Keys and Programmable Keys. The details
will be introduced in the following. The use of line keys and memory keys are almost the
same. The SIP-T26P IP phone supports 10 memory keys and 3 line keys.
You can assign predefined functionalities to the memory keys located on the right of the
phone. Memory keys allow you to have quick access to features such as call return and
voice mail. The memory key LEDs will indicate status when the keys are assigned with
particular features, such as BLF. The default key type of each memory key is N/A, which
indicates that this memory key provides no functionality until configuration.
To configure the memory key via phone user interface:
1.
Press Me nu->Features->DSS Keys->Memory Keys.
2.
Select the desired memory key, and then press the Enter soft key.
3.
Select the desired key type from the Ty pe field.
4.
(Optional.) Select the desired key event from the Ke y Type field.
5.
(Optional.) Select the desired account from the A ccount ID field.
6.
(Optional.) Enter the corresponding value in the Value field.
7.
(Optional.) Enter the corresponding value in the Ex tension field.
8.
Press the Save soft key to accept the change or the Back soft key to cancel.
Memory key is configurable via web user interface at the path DSSKey->Memory Key.
Not e
When the phone is idle, you can also long press the memory key to configure it directly
on the phone.
Common used memory key features are explained in the following subchapters in
detail:
50

Line

Speed Dial

Voice Mail

Directed Pickup

Group Pickup

DTMF

Prefix

Local Group

XML Group
Customizing Your Phone

XML Brower

LDAP

Conference

Forward

Transfer

Hold

DND

SMS

Group Listening

Zero Touch

URL

Keypad Lock

Directory
For more information, contact your system administrator.
L ine
You can use this key feature to accept the incoming calls, place active calls on hold or
resume a held call. It performs the same as a hard line key.
De pendencies: Type (Line)
Account ID (the account this feature will be applied to)
Us age: When receiving an incoming call, the DSS key LED flashes green:
1.
Press the DSS key to accept the incoming call.
2.
Press the DSS key to place an active call on hold.
3.
Press the DSS key again to resume the held call.
Speed Dial
You can use this key feature to speed up dialing numbers often used or hard to
remember.
De pendencies: Type (Speed Dial)
Account ID (the account this feature will be applied to)
Value (the number you want to dial out)
Us age: Press the DSS key to dial out the number specified in the Value field, using the
account selected from the A ccount ID field.
Voice Mail
You can use this key feature to connect voice mail quickly. For more information, refer to
Voice Mail on page 117.
De pendencies: Type (Key Event)
51
User Guide for the SIP-T26P IP Phone
Ke y Type (Voice Mail)
Account ID (the account this feature will be applied to)
Value (the voice mail access code)
Us age: Press the DSS key to dial out the voice mail access code, you can follow the
voice prompt to listen to the voice mails.
D irected P ickup
You can use this key feature to answer someone else’s incoming call on the phone.
De pendencies: Type (Key Event)
Ke y Type (Directed Pickup)
Account ID (the account this feature will be applied to)
Value (the directed pickup code followed by the specific phone
number)
Us age: Press the DSS key on your phone when the specific phone number receives an
incoming call. The call is answered on your phone.
G roup Pickup
You can use this key feature to answer incoming calls in a group that is associated with
their own group.
De pendencies: Type (Key Event)
Ke y Type (Group Pickup)
Account ID (the account this feature will be applied to)
Value (the group pickup feature code)
Us age: Press the DSS key on your phone when a phone number in the group receives
an incoming call. The call is answered on your phone.
DTMF
You can use this key feature to send the specification of arbitrary key sequences via
DTMF.
De pendencies: Type (Key Event)
Ke y Type (DTMF)
Value (DTMF sequence)
Not e
DTMF sequence only contains "0-9", "*", "#" and "A-D".
Usage: Press the DSS key during an active call to send the key sequence specified in the
Value field.
P refix
You can use this key feature to add a specified prefix number before the dialed number.
De pendencies: Type (Key Event)
52
Customizing Your Phone
Ke y Type (Prefix)
Value (the prefix number)
Us age: Press the DSS key when the phone is idle, then the phone will enter into the
dialing screen and display the prefix number which you specified in the Value field. You
can enter other digits and then dial out.
L ocal Group
You can use this key feature to access the group in the local directory quickly. For more
information, refer to Local Directory on page 31.
De pendencies: Type (Key Event)
Ke y Type (Local Group)
Local Group (the group you want to access)
Us age: Press the DSS key to access the group specified in the L ocal Group field.
XML Group
You can use this key feature to access the remote group in your corporate directory
quickly. You should configure remote phone book in advance. For more information,
refer to Remote Phone Book on page 43.
De pendencies: Type (Key Event)
Ke y Type (XML Group)
P hone Book Name (the remote group you want to access if the remote
phone book is configured)
Usage: Press the DSS key to access the remote group specified in the Phone Book Name
field.
XML Browser
You can use this key feature to access the XML browser quickly. The XML browser allows
you to create custom services which meet your functional requirements on the server.
You can customize practical applications, such as weather report, stock information,
Google search, etc.
De pendencies: Type (XML Browser)
Value (the access URL for xml browser)
Us age: Press the DSS key to access the XML browser specified in the Value field.
L DAP
You can use this key feature to access the LDAP search interface quickly.
De pendencies: Type (Key Event)
Ke y Type (LDAP)
Us age:
1.
Press the DSS key to access the LDAP search interface.
53
User Guide for the SIP-T26P IP Phone
2.
Enter a few continuous characters of the contact name or continuous numbers of the
contact phone number using the keypad.
The contacts whose name or phone number matches the characters entered will
appear on the LCD screen.
Conference
You can use this key feature to set up a conference call. For more information, refer to
Conference on page 90.
De pendencies: Type (Key Event)
Ke y Type (Conf)
Value (the number you want to add to the conference)
Us age: Press the DSS key during an active call to set up a conference with the number
specified in the Value field.
Not e
When you leave the Val ue field blank, the DSS key performs the same function as the
CO N F key or the Co n f soft key during a call.
F orward
You can use this key feature to forward an incoming call to someone else. For more
information, refer to Call Forward on page 82.
De pendencies: Type (Key Event)
Ke y Type (Forward)
Value (the number you want to forward to)
Us age: Press the DSS key to forward an incoming call to the number specified in the
Value field.
Not e
When you leave the Val ue field blank, the DSS key performs the same function as the
Fwd soft key when receiving an incoming call.
Transfer
You can use this key feature to handle the call differently depending on the transfer
mode on DSS key when there is an active call on the phone .
De pendencies: Type (Key Event)
Ke y Type (Tran)
Value (the number you want to transfer to)
Us age:

When the transfer mode on DSS key is Blind Transfer, press the DSS key to complete
the blind transfer to the number specified in the Value field.

54
When the transfer mode on DSS key is A t tended Transfer, press the DSS key to dial
Customizing Your Phone
out the number specified in the Value field, and then you can perform the attended
or semi-attended transfer.
When the transfer mode on DSS key is Ne w Call, press the DSS key to place a new

call to the number specified in the Value field.
Not e
Transfer mode on DSS key is configurable via web user interface at the path
Fe atures->Transfer->Transfer Mode Via Dsskey.
When you leave the Val ue field blank, the DSS key performs the same function as the
T R AN key or the Tran soft key during a call. For more information, refer to Call Transfer on
page 88.
Hold
You can use this key feature to place an active call on hold or retrieve a held call.
De pendencies: Type (Key Event)
Ke y Type (Hold)
Us age:
1.
Press the DSS key during an active call to place the call on hold.
2.
Press the DSS key again to retrieve the held call.
DND
You can use this key feature to activate or deactivate DND. You can also use this key
feature to access the custom DND interface. For more information, refer to Do Not
Disturb (DND) on page 79.
De pendencies: Type (Key Event)
Ke y Type (DND)
Us age:
When the phone is in phone mode:
1.
Press the DSS key to activate DND.
2.
Press the DSS key again to deactivate DND.
When the phone is in custom mode:
Not e
1.
Press the DSS key to access the custom DND interface.
2.
Activate or deactivate DND for one or all accounts.
When DND is activated, the incoming calls will be rejected automatically.
SMS
You can use this key feature to quick access text message. For more information, refer to
Short Message Service (SMS) on page 115.
De pendencies: Type (Key Event)
55
User Guide for the SIP-T26P IP Phone
Ke y Type (SMS)
Us age: Press the DSS key when the phone is idle to access text message.
G roup Listening
You can use this key feature to activate the Speakerphone and Handset/Headset mode
at the same time. It is suitable for the group conversation which has more than one
person at one side. You are able to speak and listen through the handset/headset,
meanwhile the others nearby can only listen through the speaker.
De pendencies: Type (Key Event)
Ke y Type (Group Listening)
Us age:
1.
During a call, press the DSS key to activate the group listening mode.
You can then speak and listen through the handset/headset, other persons at your
side can listen through the speaker at the same time.
2.
Press the DSS key again to deactivate the group listening mode.
Ze ro Touch
You can use this key feature to configure auto provision and network parameters quickly.
De pendencies: Type (Key Event)
Ke y Type (Zero Touch)
Us age:
1.
Press the DSS key to access the zero touch screen.
2.
Press the O K soft key within a few seconds.
3.
Configure the network parameters in the corresponding fields.
4.
Press the Ne xt soft key.
5.
Configure the auto provision parameters in the corresponding fields.
6.
Press the O K soft key.
The phone will reboot to update configurations.
URL
You can use this key feature to trigger the phone to send an HTTP GET request
containing a specific URL.
De pendencies: Type (URL)
Value (the URL contained in the HTTP GET request)
Us age: Press the DSS key to trigger the phone to send an HTTP GET request containing
the URL specified in the Value field.
Ke ypad Lock
You can use this key feature to immediately lock the keypad of your phone instead of
long pressing
56
. For more information, refer to Keypad Lock on page 24.
Customizing Your Phone
De pendencies: Type (Keypad Lock)
Us age: Press the DSS key to immediately lock the keypad of your phone instead of long
pressing
.
Directory
You can use this key feature to easily access frequently used lists. For more information,
refer to Directory on page 30.
De pendencies: Type (Dir)
Us age: Press the DSS key to immediately access frequently used lists.
Not e
The DSS key performs the same function as the Dir soft key when the phone is idle.
You can assign predefined functionalities to the line keys as same as memory keys. The
default key type of each line key is Line.
To configure the line key via phone user interface:
1.
Press Me nu->Features->DSS Keys->Line Keys.
2.
Select the desired line key, and then press the Enter soft key.
3.
Select the desired key type from the Ty pe field.
4.
(Optional.) Select the desired key event from the Ke y Type field.
5.
(Optional.) Select the desired account from the A ccount ID field.
6.
(Optional.) Enter the corresponding value in the Value field.
7.
(Optional.) Enter the corresponding value in the Ex tension field.
8.
Press the Save soft key to accept the change or the Back soft key to cancel.
Line key is configurable via web user interface at the path DSSKey->Line Key.
For more information on using the line keys, refer to Memory Keys introduced above on
page 50.
You can customize the soft keys, navigation keys and function keys on the keypad.
To customize the programmable keys via web user interface:
1.
Click on DSSKey->Programmable Key.
57
User Guide for the SIP-T26P IP Phone
2.
Customize specific features for these keys.
3.
Click Conf irm to accept the change.
You can click Re s et to default to reset custom settings to defaults.
Not e
Programmable keys are configurable via web user interface only.
You can register one or multiple accounts on the SIP-T26P IP phone. You can also
configure each line key to associate with an account or configure multiple line keys to
associate with an account.
To register an account via phone user interface:
1.
Press Me nu->Settings->Advanced Settings (password: admin) ->A ccounts.
2.
Select the desired account and then press the Enter soft key.
3.
Select Enable from the A ct ivation field.
4.
Enter the desired values in the L abel, Display Name, Re gister Name, User Name,
Password and SIP Server1/2 fields respectively. Contact your system administrator
for more information.
58
Customizing Your Phone
5.
Press the Save soft key to accept the change or the Back soft key to cancel.
You can repeat steps 2 to 5 to register more accounts.
To disable an account via phone user interface:
1.
Press Me nu->Settings->Advanced Settings (password: admin) ->A ccounts.
2.
Select the desired account and then press the Enter soft key.
3.
Select Disable from the A ct ivation field to disable the account.
4.
Press the Save soft key to accept the change or the Back soft key to cancel.
Account registration is configurable via web user interface at the path
A ccount->Register.
You can configure multiple line keys to associate with an account. This enhances call
visualization and simplifies call handling.
Incoming calls to this account will be distributed evenly among the available line keys.
Outgoing calls will be distributed similarly.
Your phone can be configured to have a combination of accounts with a single line key
and accounts with multiple line keys.
Dial plan is a string of characters that governs the way your SIP-T26P IP phone processes
the inputs received from your phone keypad. The SIP-T26P IP phone supports the
following dial plan features:

Replace Rule

Dial-now

Area Code

Block Out
The basic expression syntax you need to know:
The dot ”.” can be used as a placeholder or multiple placeholders for any
.
character. Example:
“12.” would match “123 ”, “123 4”, “123 45”, "12abc", etc.
x
An “x” can be used as a placeholder for any character. Example:
“12x” would match “121 ”, “122 ”, “123”, "12a", etc.
The square brackets “[]”can be used as a placeholder for a single character
[]
which matches any of a set of characters. Example:
“91[5-7]1234” would match “915 1234”, “9161234”, “917 1234”.
()
The parentheses “( ) “can be used to group together patterns, for instance, to
logically combine two or more patterns. Example:
59
User Guide for the SIP-T26P IP Phone
“91([5-7])1(x)” would match “915 11”, “916 18”, “917 15”, etc.
The “$” should be followed by the sequence number of a parenthesis. The “$”
plus the sequence number means the whole character or characters placed in
the parenthesis. The number directs to the right parenthesis when there are
$
more than one. Example:
A replace rule configuration: Prefix: “9([5-7]) (.)”, Replace: “5$2”. When you
enter “96123” to dial out on your phone, the number will be replaced as “5123”
and then dialed out. “$2” means the characters in the second parenthesis, that
is, “123”.
You can configure one or more replace rules (up to 100) to remove the specified string
and replace it with another string. You can configure a pattern with wildcards (refer to
the expression syntax in the table above), so that any string that matches the pattern
will be replaced. This feature is convenient for you to dial out a long number. For
example, a replace rule is configured as “Prefix: 1” and “Replace: 1234567”, when you
try to dial out the number “1234567”, you just need to enter “1” on the phone and then
press the Send soft key.
To add a replace rule via web user interface:
60
1.
Click on Se t tings->Dial Plan->Replace Rule.
2.
Enter the string (e.g., 1) in the P refix field.
3.
Enter the string (e.g., 1234) in the Re place field.
4.
Enter the desired line ID in the A ccount field or leave it blank.
5.
Click A dd to add the replace rule.
Customizing Your Phone
When you enter the number “1” using the keypad and then press the Se nd soft key,
the phone will dial out “1234” instead.
Not e
The valid values of Account field can be one or more digits among 1, 2, and 3. Each digit
must be separated by a comma. For example, when you enter the value “1, 2” in the
Account field, this replace rule will apply to account1 and account2.
If you leave the Acco unt field blank or enter 0, the replace rule will apply to all accounts.
To e dit a replace rule via web user interface:
1.
Click on Se t tings->Dial Plan->Replace Rule.
2.
Select the desired replace rule by checking the check box.
3.
Edit the values in the P refix and Re place fields.
4.
Enter the desired line ID in the A ccount field or leave it blank.
5.
Click Edit to accept the change.
To delete one or more replace rules via web user interface:
1.
Click on Se t tings->Dial Plan->Replace Rule.
2.
Select one or more replace rules by checking the check box(es).
3.
Click De l to delete the replace rule(s).
Not e
Replace rule is configurable via web user interface only.
You can configure one or more dial-now rules (up to 100) on your phone. When the
dialed out number matches the dial-now string, the number will be dialed out
automatically. For example, a dial-now rule is configured as “2xx”, then any entered
three-digit string beginning with 2 will be dialed out automatically on the phone.
To add a dial-now rule via web user interface:
1.
Click on Se t tings->Dial Plan->Dial-now.
2.
Enter the desired value (e.g., 1234) in the Rule field.
61
User Guide for the SIP-T26P IP Phone
3.
Enter the desired line ID in the A ccount field or leave it blank.
For more information on the valid values of A ccount field, refer to Replace Rule on
page 60.
4.
Click A dd to add the dial-now rule.
When you enter the number “1234” using the keypad, the phone will dial out “1234”
automatically without pressing any key.
Not e
You can also edit or delete the dial-now rule, refer to Replace Rule on page 60 for more
information.
Dial-now rule is configurable via web user interface only.
De lay Time for Dial-now Rule
You can configure the delay time for dial-now rules. That is, you can configure your
phone to dial out the phone number automatically, which matches a dial-now rule, after
the specified delay time.
To configure the delay time for dial-now rule via web user interface:
1.
62
Click on F e atures->General Information.
Customizing Your Phone
2.
Enter the time within 1-14 (in seconds) in the Time-Out for Dial-Now Rule field.
3.
Click Conf irm to accept the change.
Not e
Delay time for dial-now rule is configurable via web user interface only.
Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate
geographical areas in a count ry. This feature is necessary only when dialing the number
outside the code area. For example, area code is configured as “Code: 0592, Min
Length: 4, Max Length: 11”, then when you dial out the number “56789”, which has the
digits between 4 to 11, the phone will add the area code and dial out the number
“059256789”. You can only configure one area code rule on your phone.
To configure the area code via web user interface:
1.
Click on Se t tings->Dial Plan->Area Code.
2.
Enter the desired values in the Code, Min Length (1-15) and Max Length (1-15)
fields.
63
User Guide for the SIP-T26P IP Phone
3.
Enter the desired line ID in the A ccount field or leave it blank.
For more information on the valid values of A ccount field, refer to Replace Rule on
page 60.
4.
Not e
Click Conf irm to accept the change.
The default values of minimum and maximum length are 1 and 15 respectively.
Area code is configurable via web user interface only.
You can block specific numbers from being dialed on your phone. When you dial a
block out number on your phone, the dialing will fail and the LCD screen will prompt
“Forbidden Number”. You can add 10 block out rules at most on your phone.
To add a block out number via web user interface:
64
1.
Click on Se t tings->Dial Plan->Block Out.
2.
Enter the desired value in the BlockOut Number field.
Customizing Your Phone
3.
Enter the desired line ID in the A ccount field or leave it blank.
For more information on the valid values of A ccount field, refer to Replace Rule on
page 60.
4.
Not e
Click Conf irm to add the block out number.
Block out number is configurable via web user interface only.
Public telephone networks in countries around the world have a single emergency
telephone number (emergency services number), that allows a caller to contact local
emergency services for assistance when necessary. The emergency telephone number
may differ from country to country. It is typically a three -digit number so that it can be
easily remembered and dialed quickly. Some countries have different emergency
numbers for different emergency services.
You can specify the emergency telephone number on the IP phone for contacting the
emergency services in an emergency situation.
Not e
Contact your local phone service provider for available emergency numbers in your
area.
To s pecify emergency numbers via web user interface:
1.
Click on F e atures->Phone Lock.
65
User Guide for the SIP-T26P IP Phone
2.
Enter the emergency number in the Emergency field.
For multiple numbers, enter a comma between every two emergency numbers. The
default emergency numbers are 112, 911 and 110.
3.
Not e
Click Conf irm to accept the change.
Emergency number is configurable via web user interface only.
You can enable live dialpad on the SIP-T26P IP phone, which enables the IP phone to
automatically dial out phone numbers without pressing any other key. You can also
configure a delay, where the phone will dial out the phone number automatically after
the specified period of time.
To e nable live dialpad via web user interface:
66
1.
Click on Se t tings->Preference.
2.
Select Enabled from the pull-down list of L ive Dialpad.
Customizing Your Phone
3.
Enter the desired delay time in the Int er Digit Time (1~14s) field.
The default delay time is 4s.
4.
Not e
Click Conf irm to accept the change.
Live dialpad is configurable via web user interface only.
You can dial a hotline number immediately upon lifting the handset, pressing the
Speakerphone key or pressing a line key. You can also configure a delay, where the
phone will dial out the hotline number automatically after the specified period of time.
To configure hotline number via phone user interface:
1.
Press Me nu->Features->Hotline.
2.
Enter the desired number in the Hot line Number field.
3.
Enter the delay time (in seconds) in the Hot line Delay field.
The valid values range from 0 to 10.
4.
Press the Save soft key to accept the change or the Back soft key to cancel.
Hotline is configurable via web user interface at the path F e atures->General
Inf ormation.
67
User Guide for the SIP-T26P IP Phone
68
Basic Call Features
The SIP-T26P IP phone is designed to be easily used like a regular phone on a public
switched telephone network (PSTN). You can place calls, answer calls, transfer a call to
someone else, or conduct a conference call.
This chapter provides basic operating instructions for the SIP-T26P IP phone. Topics
include:

Placing Calls

Answering Calls

Ending Calls

Redialing Numbers

Recent Call In Dialing

Auto Answer

Auto Redial

Call Completion

Call Return

Call Mute

Call Hold/Resume

Do Not Disturb (DND)

Call Forward

Call Transfer

Call Waiting

Conference

Call Park

Call Pickup

Anonymous Call

Anonymous Call Rejection
If you require additional information or assistance with your new phone, contact your
system administrator.
You can place a call in three ways using your SIP-T26P IP phone:

Using the handset
69
User Guide for the SIP-T26P IP Phone

Using the speakerphone

Using the headset
You can also dial the number first, and then choose the way you want to speak to the
other party.
You can also search and dial a contact from call history, local directory or remote phone
book. For more information, refer to Contact Management on page 30 and Call History
Management on page 45.
During a call, y ou can alternate between Speakerphone, Headset, and Handset modes
by pressing the Speakerphone key, the HEADSET key, or picking up the handset.
The call duration of active call is visible on the LCD screen. In the figure below, the call to
Kame has lasted 1 minute and 8 seconds.
To place a call using t he handset:
1.
Pick up the handset.
2.
Enter the desired number using the keypad.
3.
Press
,
, or the Se nd soft key.
The # key is configured as a send key by default. You can also set the * key as the send
key, or set neither. For more information, refer to Key as Send on page 24.
Not e
You can also dial using the SIP URI or IP address. To obtain the IP address of the phone,
press the O K key. The maximum SIP URI or IP address length is 32 characters. For
example, SIP URI: 2210@sip.com, IP: 192.168.1.15.
Your phone may no t support direct IP di aling. Contact your system administrator for more
information.
To place a call using t he hands-free speakerphone mode:
Do one of the following:
-
With the handset on-hook, press
or the line key to obtain a dial tone.
Enter the desired number using the keypad.
Press
-
, or the Se nd soft key.
With the handset on-hook, enter the desired number using the keypad.
Press
70
,
,
,
, or the Se nd soft key.
Basic Call Features
To place a call using t he headset:
Do one of the following:
-
With the optional headset connected, press
to activate the headset mode.
Press the line key to obtain a dial tone.
Enter the desired number using the keypad.
Press
-
,
, or the Se nd soft key.
With the optional headset connected, press
to activate the headset mode.
Enter the desired number using the keypad.
Press
Not e
,
, or the Se nd soft key.
To permanently activate the headset mode, refer to Headset Prior on page 48.
To place multiple calls:
You can have more than one call on your SIP-T26P IP phone. To place a new call during
an active call, do one of the following:
-
Press the line key. The active call is placed on hold.
Enter the desired number using the keypad.
Press
-
,
Press
, or the Se nd soft key.
or the Hold soft key to place the original call on hold.
Press the Ne wCall soft key.
Enter the desired number using the keypad.
Press
You can press
,
, or the Se nd soft key.
or
to switch between the calls, and then press the Re s ume soft
key to retrieve the desired call.
When you are not in another call, you can answer a call in three ways:
Not e

Using the handset

Using the speakerphone

Using the headset
You can ignore incoming calls by pre ssing the X key, the Reject soft key or the Silence soft
key. You can also activate the Do Not Disturb mode to ignore all incoming calls without
ring on your phone. For more information, refer to Do Not Disturb (DND) on page 79.
You can forward incoming calls to someone else by pressing the Fwd soft key. For more
information, refer to Call Forward on page 82.
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User Guide for the SIP-T26P IP Phone
A nswering When Not in Another Call
Call duration and destination will always appear on the LCD screen for the active call.
To answer a call using the handset:
1.
Pick up the handset.
To answer a call using the hands-free speakerphone mode:
Do one of the following:
-
Press
.
-
With the handset on-hook and headset mode deactivated, press the A nswer soft
key.
-
With the handset on-hook and headset mode deactivated, press the line key (the
line key LED flashes green).
To answer a call using the headset:
Do one of the following:
-
Press
.
-
With the headset mode activated, press the A nswer soft key.
-
With the headset mode activated, press the line key (the line key LED flashes
green).
A nswering When in Another Call
If you have an active call, and an incoming call arrives on the phone, do one of the
following:
-
Press the A nswer soft key.
The incoming call is answered and the original call is placed on hold.
-
Press
to access the new call.
Press
or the A ns wer soft key.
The incoming call is answered and the original call is placed on hold.
To e nd a call:
Do one of the following:
72
-
If you are using the handset, press the Cancel soft key or hang up the handset.
-
If you are using the headset, press the Cancel soft key.
Basic Call Features
If you are using the speakerphone, press
Not e
or the Cancel soft key.
To end a call pl aced on hold, yo u can press the Can cel soft key to end the call directly, or
press the Re sume soft key to resume the call before ending it.
To redial the last dialed number from your phone:
1.
Press
twice.
A call to your last dialed number is attempted.
To redial a previously dialed number from your phone:
1.
Press
2.
Press
press
when the phone is idle.
or
to select the desired entry from the placed call list, and then
or the Se nd soft key.
You can view the placed calls list when the phone is in the pre -dialing screen. To do this,
you should enable recent call in dialing in advance.
To e nable recent call in dialing via web user interface:
1.
Click on Directory->Setting.
2.
Select Enabled from the pull-down list of Re cent Call In Dialing.
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User Guide for the SIP-T26P IP Phone
3.
Not e
Click Conf irm to accept the change.
Recent call in dialing is configurable via web user interface only.
To v iew placed calls list when the phone is in the pre-dialing screen:
1.
Pick up the handset, press the speakerphone or press the line key.
The LCD screen displays the placed calls list.
You can use auto answer to automatically answer an incoming call on a line. Auto
answer is configurable on a per-line basis.
To configure auto answer via phone user interface:
1.
Press Me nu->Settings->Advanced Settings (password: admin) ->A ccounts.
2.
Select the desired account and then press the Enter soft key.
3.
Press
4.
Press the Save soft key to accept the change or the Back soft key to cancel.
The
74
or
, or the Swit ch soft key to select Enable from the Auto Answer field.
icon appears on the LCD screen.
Basic Call Features
Auto answer is configurable via web user interface at the path A ccount->Basic.
Not e
Auto answer is only applicable when there is no other call in progress on the phone .
You can enable auto redial to redial the phone number automatically when the called
party is busy. You can also configure the times settings for auto redial and the time to
wait between redial attempts.
To configure auto redial via phone user interface:
1.
Press Me nu->Features->Auto Redial.
2.
Press
3.
Enter the desired time in the Re dial Interval field.
or
, or the Switch soft key to select Enable from the A uto Redial field.
The default time interval is 10s.
4.
Enter the desired times in the Re dial Times field.
The default times are 10.
5.
Press the Save soft key to accept the change or the Back soft key to cancel.
Auto redial is configurable via web user interface at the path F e atures->General
Inf ormation.
To use auto redial:
When the called party is busy, the following prompt will appear on the LCD screen of the
phone:
75
User Guide for the SIP-T26P IP Phone
1.
Press the O K soft key to activate auto redial. The following prompt will appear on
the LCD screen of the phone:
2.
Wait for a period of time or press the O K soft key to redial the phone number.
The phone will retry as many times as configured until the called party is idle.
You can use call completion to notify the caller who failed to reach a desired callee
when the callee becomes available to receive a call.
To configure call completion via phone user interface:
1.
Press Me nu->Features->Call Completion.
2.
Press
or
, or the Switch soft key to select Enable from the Call Completion
field.
3.
Press the Save soft key to accept the change or the Back soft key to cancel.
Call completion is configurable via web user interface at the path F eatures->General
Inf ormation.
To use call completion:
When the called party is busy, the following prompt will appear on the LCD screen of the
phone:
1.
76
Press the O K soft key, the phone returns to the idle screen and call completion is
Basic Call Features
activated.
When the called party becomes idle, the following prompt appears on the LCD
screen of the phone:
2.
Not e
Press the O K soft key to redial the number.
Call completion is not available on all servers. For more information, contact your system
administrator.
You can press a call return key to place a call back to the last incoming call.
To configure a call return key via phone user interface:
1.
Press Me nu->Features->DSS Keys->Memory Keys (or L ine Keys).
2.
Select a desired DSS key.
3.
Press
or
, or the Switch soft key to select Ke y Event from the Type field.
4.
Press
or
, or the Swit ch soft key to select Call Return from the Key Type field.
5.
Press the Save soft key to accept the change or the Back soft key to cancel.
Call return key is configurable via web user interface at the path DSSKey.
You can mute the microphone of the active audio device during an active call, and then
the other party cannot hear you.
To mute a call:
1.
Press
during an active call.
77
User Guide for the SIP-T26P IP Phone
The LCD screen indicates that the call is on mute.
To un-mute a call:
1.
Press
again to un-mute the call.
You can place an active call on hold. Only one active call can be in progress at any time.
Other calls can be made and received while placing the original call on hold. When you
place a call on hold, your IP PBX may play music on hold to the other party while
waiting.
To place a call on hold:
1.
Press
or the Hold soft key during a call.
The LCD screen indicates the call is on hold and the line key LED flashes green.
Not e
The phone will beep softly every 30 seconds to remind you that you still have a call on
hold.
To resume a held call:
1.
Press
or the Re s ume soft key.
Multiple Calls on Hold:
If multiple calls are placed on hold, do one of the following:
-
Press
or
to switch between the calls, and then press the Re s ume soft key
to retrieve the desired call.
-
Press the corresponding line key to retrieve the desired call.
A numbered prompt appears on the LCD screen, for example “2/3”, indicating that this
78
Basic Call Features
is the second call out of three calls.
You can use DND to reject incoming calls automatically on the phone. Callers will
receive a busy message.
You can enable/disable DND for the phone system, or you can customize DND for each
or all accounts. Two DND modes:

P hone (default): DND is effective for the phone system.

Custom: DND can be configured for each or all accounts.
You can receive incoming calls from authorized numbers when DND is enabled.
To configure the DND mode via web user interface:
Not e
1.
Click on F e atures->Forward & DND.
2.
In the DND block, mark the desired radio box in the Mode field.
3.
Click Conf irm to accept the change.
DND mode is configurable via web user interface only.
To activate DND in t he phone mode:
1.
Press the DND soft key when the phone is idle.
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User Guide for the SIP-T26P IP Phone
The
icon on the idle screen indicates that DND is enabled.
Incoming calls will be rejected automatically and "n Ne w Missed Call(s)" ("n"
indicates the number of the missed calls) will appear on the LCD screen.
To activate DND in t he custom mode for a specific account:
1.
Press the DND soft key when the phone is idle.
The LCD screen displays a list of the accounts on the phone.
2.
Press
or
to select the desired account.
3.
Press
or
soft key to select O n to activate DND.
4.
Press the Save soft key to accept the change.
The
to
icon appears on the idle screen and the associated line icon changes
.
Incoming calls on this line will be rejected automatically and "n New Missed Call(s)"
("n" indicates the number of the missed calls) will prompt on the LCD screen.
80
Basic Call Features
To activate DND in t he custom mode for all accounts:
1.
Press the DND soft key when the phone is idle.
The LCD screen displays a list of the accounts on the phone.
2.
Press the A ll On soft key to activate DND for all accounts.
3.
Press the Save soft key to accept the change.
The
icon appears on the idle screen and all line icons change to
.
Incoming calls will be rejected automatically and "n Ne w Missed Call(s)" ("n"
indicates the number of the missed calls) will prompt on the LCD screen.
Not e
The prompt message displays only if Missed Call Log for the line is enabled. Missed Call
Log is configurable via web user interface at the path Acco unt->Basic.
Do Not Disturb is local to the phone, and may be overridden by the server settings. For
more information, contact your system administrator.
To configure the DND authorized numbers via web user interface:
1.
Click on F e atures->Forward & DND.
2.
Select Enabled from the pull-down list of DND Emergency.
81
User Guide for the SIP-T26P IP Phone
3.
Enter the numbers in the DND A uthorized Numbers field.
For multiple numbers, enter a comma between every two numbers.
4.
Click Conf irm to accept the change.
When DND is enabled on the phone, the phone can still receive incoming calls from
the numbers specified in the DND A uthorized Numbers field.
Not e
DND authorized numbers are configurable via web user interface only.
You can configure your phone to forward incoming calls to another party by the static
forwarding. You can also forward calls while your phone is ringing, refer to the dynamic
forwarding.
Static Forwarding
Three types of static forwarding:

A lways Forward: Incoming calls are immediately forwarded.

Bus y Forward: Incoming calls are immediately forwarded if the phone is busy.

No A nswer Forward: Incoming calls are forwarded if not answered after a period
of time.
You can enable/disable call forward for the phone system, or you can customize call
82
Basic Call Features
forward for each or all accounts. Two call forward modes:

P hone (default): Call forward is effective for the phone system.

Custom: Call forward can be configured for each or all accounts.
To configure the call forward mode via web user interface:
Not e
1.
Click on F e atures->Forward & DND.
2.
In the F orward block, mark the desired radio box in the Mode field.
3.
Click Conf irm to accept the change.
Call forward mode is configurable via web user interface only.
To e nable call forward in phone mode:
1.
Press Me nu->Features->Call Forward.
2.
Press
or
to select the desired forwarding type, and then press the Enter
soft key.
83
User Guide for the SIP-T26P IP Phone
3.
Depending on your selection:
a.)
If you select A lways Forward:
1) Press
or
, or the Switch soft key to select Enable from the A lways
field.
2) Enter the destination number you want to forward incoming calls to in the
F orward To field.
3) (Optional.) Enter the always forward on code and off code respectively in
the O n Code and O f f Code field.
b.)
If you select Bus y Forward:
1) Press
or
, or the Switch soft key to select Enable from the Busy
field.
2) Enter the destination number you want to forward incoming calls to when
the phone is busy in the F orward To field.
3) (Optional.) Enter the busy forward on code and off code respectively in
the O n Code and O f f Code field.
c.)
If you select No A nswer Forward:
1) Press
or
, or the Switch soft key to select Enable from the No
A nswer field.
2) Enter the destination number you want to forward unanswered incoming
calls to in the F orward To field.
3) Press
84
or
, or the Switch soft key to select the ring time to wait
Basic Call Features
before forwarding from the A f ter Ring Time field.
The default ring time is 12 seconds.
4)
(Optional.) Enter the no answer forward on code and off code respectively
in the O n Code and O ff Code field.
4.
Press the Save soft key to accept the change or the Back soft key to cancel.
The
icon on the idle screen indicates that call forward is enabled.
To e nable call forward in custom mode:
1.
Press Me nu->Features->Call Forward.
2.
Press
or
to select the desired account, and then press the Enter soft key.
3.
Press
or
to select the desired forwarding type, and then press the Enter
soft key.
4.
Depending on your selection:
a.)
If you select A lways Forward, you can enable it for a specific account.
1) Press
or
, or the Switch soft key to select Enable from the A lways
field.
2) Enter the destination number you want to forward incoming calls to in the
F orward To field.
3)
(Optional.) Enter the always forward on code and off code respectively in
the O n Code and O f f Code field.
You can also enable always forward for all accounts. After always forward
was enabled for a specific account, do the following:
1) Press
or
to select the A lways field.
2) Press the A ll Lines soft key.
The LCD screen prompts “Copy to All Lines?”.
3) Press the O K soft key to accept the change or the Cancel soft key to
cancel.
85
User Guide for the SIP-T26P IP Phone
b.)
If you select Bus y Forward, you can enable it for a specific account.
1) Press
or
, or the Switch soft key to select Enable from the Busy
field.
2) Enter the destination number you want to forward incoming calls to when
the phone is busy in the F orward To field.
3) (Optional.) Enter the busy forward on code and off code respectively in
the O n Code and O f f Code field.
You can also enable busy forward for all accounts. After busy forward was
enabled for a specific account, do the following:
1) Press
or
to select the Bus y field.
2) Press the A ll Lines soft key.
The LCD screen prompts “Copy to All Lines?”.
3) Press the O K soft key to accept the change or the Cancel soft key to
cancel.
c.)
If you select No A nswer Forward, you can enable it for a specific account.
1) Press
or
, or the Switch soft key to select Enable from the No
A nswer field.
2) Enter the destination number you want to forward unanswered incoming
calls to in the F orward To field.
3) Press
or
, or the Switch soft key to select the ring time to wait
before forwarding from the A f ter Ring Time field.
The default ring time is 12 seconds.
86
Basic Call Features
4) (Optional.) Enter the no answer forward on code and off code
respectively in the O n Code and O f f Code field.
You can also enable no answer forward for all accounts. After no answer
forward was enabled for a specific account, do the following:
1) Press
or
to select the No Answer field.
2) Press the A ll Lines soft key.
The LCD screen prompts “Copy to All Lines?”.
3) Press the O K soft key to accept the change or the Cancel soft key to
cancel.
5.
Press the Save soft key to accept the change or the Back soft key to cancel.
The
icon appears on the idle screen and the associated line icon changes to
.
Call forward is configurable via web user interface at the path F e atures->Forward &
DND .
Not e
You can also enter the SIP URL or IP address in the Fo rward To field. For more information
on using the SIP URL or IP address, refer to Placing Calls on page 69.
Call forward is local to the phone, and may be overridden by the server settings. Call
forward on code or off code may be different between servers. For more information,
contact your system administrator.
To disable call forward in phone mode:
Do one of the following:
-
Press
-
Press Me nu->Features->Call Forward.
Press
when the phone is idle.
or
to select the desired forwarding type, then press the Enter soft
key.
87
User Guide for the SIP-T26P IP Phone
Press
or
, or the Switch soft key to select D is able to disable the call
forward.
Press the Save soft key to accept the change.
To disable call forward in custom mode for a specific account:
1.
Press Me nu->Features->Call Forward or press
when the phone is idle.
2.
Press
or
to select the desired account, then press the Enter soft key.
3.
Press
or
to select the desired forwarding type, then press the Enter soft
or
, or the Switch soft key to select D is able to disable the call
key.
4.
Press
forward.
5.
Press the Save soft key to accept the change.
Dynamic Forwarding
To f orward an incoming call to another party:
1.
When the phone is ringing, press the F wd soft key.
2.
Enter the number you want to forward the incoming call to.
3.
Press
,
, or the Se nd soft key.
The incoming call is forwarded. The LCD screen prompts a call forward message.
You can transfer a call to another party in one of the three ways:

Blind Transfer: Transfer a call directly to another party without consulting.

Se mi-Attended Transfer: Transfer a call when receiving ringback.

A t tended Transfer: Transfer a call with prior consulting.
To perform a blind transfer:
1.
Press
or the Tran soft key during a call.
2.
Enter the number you want to transfer the call to.
3.
Press
or the Tran soft key to complete the transfer.
Then the call is connected to the number to which you are transferring.
88
Basic Call Features
To perform a semi-attended t ransfer:
1.
Press
or the Tran soft key during a call.
2.
Do one of the following:
-
Enter the number you want to transfer the call to.
-
Press the Dir soft key, and then select L ocal Directory. Select the desired group,
and search for the contact (Directory should be configured in advance. Refer to
Directory on page 30 for more information.).
-
Press the Dir soft key, and then select History. Select the desired list and use
or
to select the entry (Directory should be configured in advance.Refer to
Directory on page 30 for more information.).
-
Press the Dir soft key, and then select Re mote P hone Book. Select the desired
group and search for the contact (Directory and remote phone book should be
configured in advance. Refer to Directory on page 30 and Remote Phone Book
on page 43 for more information.).
3.
Press the Se nd soft key,
4.
Press
or
to dial out.
or the Tran soft key to complete the transfer when receiving the
ringback.
To perform an attended transfer:
1.
Press
or the Tran soft key during a call.
2.
Do one of the following:
-
Enter the number you want to transfer the call to.
-
Press the Dir soft key, and then select L ocal Directory. Select the desired group,
and search for the contact (Directory should be configured in advance. Refer to
Directory on page 30 for more information.).
-
Press the Dir soft key, and then select History. Select the desired list and use
or
to select the entry (Directory should be configured in advance.Refer to
Directory on page 30 for more information.).
-
Press the Dir soft key, and then select Re mote P hone Book. Select the desired
group and search for the contact (Directory and remote phone book should be
configured in advance. Refer to Directory on page 30 and Remote Phone Book
on page 43 for more information.).
3.
Press the Se nd soft key,
or
to dial out.
4.
After the party answers the call, press
or the Tran soft key to complete the
transfer.
If you are using a handset, the transfer can be completed by hanging up the handset.
You can cancel the transfer before the call is connected by pressing the Cancel soft key.
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User Guide for the SIP-T26P IP Phone
You can enable or disable call waiting on the phone. If call waiting is enabled, you can
receive another call when there is an active call on the phone. Otherwise, another
incoming call is automatically rejected by the phone with a busy message when there is
an active call on the phone. You can also enable or disable the phone to play a warning
tone when receiving another call.
To configure call waiting via phone user interface:
1.
Press Me nu->Features->Call Waiting.
2.
Press
or
, or the Switch soft key to select Enable from the Call Waiting field.
3.
Press
or
, or the Switch soft key to select Enable from the P lay Tone field.
4.
(Optional.) Enter the call waiting on code and off code respectively in the CW O n
Code and CW O ff Code field.
5.
Press the Save soft key to accept the change or the Back soft key to cancel.
Call waiting is configurable via web user interface at the path F e atures->General
Inf ormation.
You can create a conference with other two parties using the phone’s local conference.
You can create a conference between an active call and a call on hold (on the same or
another line) by pressing the CONF key or the Conf soft key.
Not e
Network conference is not available on all servers. For more information, contact your
system administrator.
The SIP-T26P IP phone supports up to 3 parties (including yourself) in a conference call.
This is the default method of conference called Local Conference.
To s et up a local conference call:
1.
90
Place a call to the first party.
Basic Call Features
2.
When the first party answers the call, press
or the Conf soft key to place a new
call.
The active call is placed on hold.
3.
Enter the number of the second party and press
,
, or the Se nd soft key.
4.
When the second party answers the call, you can consult with him or her before
adding to the conference.
5.
Press
or the Conf soft key again to join all parties in the conference.
To join two calls in a conference:
1.
Place two calls using two different accounts on the phone (for example, place the
first call using account 1, and then place the second call using account 2).
2.
Press
or
to select the call for conference and make sure the call is active
(for example, select the call on account 1).
3.
Press
or the Conf soft key to join the two calls in the conference on the
selected account.
You can press
or the Hold soft key to place the conference on hold. You can press
the Split soft key to split the conference call into two individual calls. To drop the
conference call, press the Cancel soft key.
You can use network conference on the SIP-T26P IP phone to conduct a conference with
multiple participants.
This feature allows you to perform the following:

Join two calls together into a conference call.

Invite another party into an active conference call.
To use this feature, contact your system administrator for the network conference URI in
advance.
To configure network conference via web user interface:
1.
Click on A ccount.
2.
Select the desired account from the pull-down list of A ccount.
3.
Click on A dv anced.
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User Guide for the SIP-T26P IP Phone
4.
Select Ne t work Conference from the pull-down list of Conference Type.
5.
Enter the conference URI (e.g., conference@example.com) in the Conference URI
field.
6.
Not e
Click Conf irm to accept the change.
Network conference is configurable via web user interface only.
To s et up a network conference call:
1.
Place a call to the first party.
2.
Press
or the Conf soft key to place a new call.
The active call is placed on hold.
3.
Enter the number of the second party and press
,
, or the Se nd soft key.
4.
When the second party answers the call, press
or the Conf soft key to add the
second party to the conference.
5.
Press
or the Conf soft key to place a new call.
The conference is placed on hold.
6.
Enter the number of the new party and then press
7.
When the new party answers the call, press
,
, or the Se nd soft key.
or the Conf soft key to add the
new party to the conference.
8.
Repeat steps 5 to 7 until you have added all intended parties.
The procedures to set up a network conference call for specific servers may be different
from introduced above. Contact your system administrator for more information.
92
Basic Call Features
You can use call park to place a call on hold, and then retrieve the call from another
phone in the system (for example, a phone in another office or conference room). You
can park an active call by pressing the call park key on the phone. If the call is parked
successfully, the response may be voice prompts confirming that the call was parked, or
a visible prompt on the LCD screen.
Not e
Call park is not available on all servers. Contact your system administrator for more
information.
To configure a call park key v ia phone user interface:
1.
Press Me nu->Features->DSS Keys->Memory Keys (or L ine Keys).
2.
Select the desired DSS key.
3.
Press
or
, or the Switch soft key to select Ke y Event from the Ty pe field.
4.
Press
or
, or the Switch soft key to select Call Park from the Ke y Type field.
5.
Press
or
, or the Switch soft key to select the desired account from the
A ccount ID field.
6.
Enter the call park code in the Value field.
7.
Press the Save soft key to accept the change or the Back soft key to cancel.
Call park key is configurable via web user interface at the path DSSKey.
To use call park:
1.
User on phone A places a call to phone B.
2.
User on phone A wants to take the call in a conference room for privacy, then
presses the call park key on phone A.
3.
User on phone A walks to an available conference room where the phone is
designated as phone C. The user dials the call park retrieve code to retrieve the
parked call.
The system establishes call between phone C and B.
Not e
The call park code and call park retrieve code are predefined on the system server.
Contact your system administrator for more information.
If the parked call is not retrieved within a period of time assigned by the system, the
phone performing call park feature will receive call back.
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User Guide for the SIP-T26P IP Phone
You can use call pickup to answer someone else’s incoming call on the phone. The
SIP-T26P IP phone supports directed call pickup and group call pickup. Directed call
pickup is used for picking up a call that is ringing at a specific phone number. Group call
pickup is used for picking up a call that is ringing at any phone number in the group. The
pickup group should be predefined, contact your system administrator for more
information.
You can pick up an incoming call by using the DP ickup/GPickup soft key. To use call
pickup, you need to configure the call pickup code beforehand on a global or per-line
basis via web user interface.
Not e
If there are many incoming calls at the same time, pressing the G Pi ckup soft key on the
phone will pick up the call that rings first.
Directed Call Pickup
To e nable the directed call pickup via web user interface:
1.
Click on F e atures->Call Pickup.
2.
Select Enabled from the pull-down list of Directed Call Pickup.
3.
Click Conf irm to accept the change.
To configure the directed call pickup code on a global basis via web user interface:
1.
94
Click on F e atures->Call Pickup.
Basic Call Features
2.
Enter the directed call pickup code in the Directed Call Pickup Code field.
3.
Click Conf irm to accept the change.
To configure the directed call pickup code on a per-line basis v ia web user interface:
1.
Click on A ccount.
2.
Select the desired account from the pull-down list of A ccount.
3.
Click on A dv anced.
4.
Enter the directed call pickup code in the Directed Call Pickup Code field.
5.
Click Conf irm to accept the change.
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User Guide for the SIP-T26P IP Phone
To pick up a call directly:
1.
Pick up the handset.
The D P ickup soft key appears on the LCD screen.
2.
Press the DP ickup soft key on your phone when a phone receives an incoming call.
3.
Enter the phone number which receives an incoming call.
4.
Press the DP ickup soft key again.
The call is answered on your phone.
You can also configure a DSS key as directed pickup key via phone user interface or
web user interface. You can pick up a call by pressing the directed pickup key directly.
Group Call Pickup
To e nable the group call pickup via web user interface:
1.
Click on F e atures->Call Pickup.
2.
Select Enabled from the pull-down list of G roup Call Pickup.
3.
Click Conf irm to accept the change.
To configure the group call pickup code on a global basis via web user interface:
1.
96
Click on F e atures->Call Pickup.
Basic Call Features
2.
Enter the group call pickup code in the G roup Call Pickup Code field.
3.
Click Conf irm to accept the change.
To configure the group call pickup code on a per-line basis via web user interface:
1.
Click on A ccount.
2.
Select the desired account from the pull-down list of A ccount.
3.
Click on A dv anced.
4.
Enter the group call pickup code in the G roup Call Pickup Code field.
5.
Click Conf irm to accept the change.
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User Guide for the SIP-T26P IP Phone
To pick up a call in the group:
1.
Pick up the handset.
The G P ickup soft key appears on the LCD screen.
2.
Press the G P ickup soft key on your phone when a phone in the group receives an
incoming call.
The call is answered on your phone.
You can also configure a DSS key as a group pickup key via phone user interface or
web user interface. You can pick up a call by pressing the group pickup key directly.
Not e
The directed call pickup code and group call pickup code are predefined on the system
server. Contact your system administrator for more information.
The call pickup code configured on a per-line basis takes precedence over that
configured on a global basis.
You can use anonymous call to block the identify and phone number from showing up to
the called party when you call someone. For example, you want to call to consult some
of the services, but don’t want to be harassed. Anonymous call is configurable on a
per-line basis. You can also configure the phone to send anonymous on/off code to the
server to activate/deactivate anonymous call on the server side.
Not e
Anonymous call is not available on all servers. Contact your system administrator for the
anonymous call on code and off code.
To configure anonymous call via phone user interface:
1.
Press Me nu->Features->Anonymous Call.
2.
Press
field.
98
or
, or the Switch soft key to select the desired line from the L ine ID
Basic Call Features
3.
Press
or
4.
(Optional.) Press
to select Enable from the Se nd Anonymous field.
or
to select the desired value from the A nonymous Code
field.
5.
(Optional.) Enter the anonymous call on code and off code respectively in the Call
O n Code and Call Off Code field.
6.
Press the Save soft key to accept the change or the Back soft key to cancel.
Anonymous call is configurable via web user interface at the path A ccount->Basic.
To place an anonymous call:
1.
Using the specific line on the phone to place a call to phone B.
The LCD screen of phone B prompts an incoming call from anonymity.
You can use anonymous call rejection to reject incoming calls from anonymous callers.
Anonymous call rejection automatically rejects incoming calls from callers who
deliberately block their identities and numbers from showing up. Anonymous call
rejection is configurable on a per-line basis.
To configure anonymous call rejection via phone user interface:
1.
Press Me nu->Features->Anonymous Call.
2.
Press
or
, or the Switch soft key to select the desired line from the L ine ID
or
to scroll to the A non Rejection field.
field.
3.
Press
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User Guide for the SIP-T26P IP Phone
4.
Press
or
, or the Switch soft key to select Enable from the A non Rejection
field.
5.
(Optional.) Enter the anonymous call rejection on code and off code respectively in
the Re ject On Code and Re ject Off Code field.
6.
Press the Save soft key to accept the change or the Back soft key to cancel.
Anonymous call rejection is configurable via web user interface at the path
A ccount->Basic.
100
Advanced Phone Features
This chapter provides operating instructions for the advanced features of the SIP-T26P IP
phone. Topics include:

Busy Lamp Field (BLF)

Call Recording

Hot Desking

Intercom

Multicast Paging

Music on Hold

Automatic Call Distribution (ACD)

Messages
If you require additional information or assistance with your new phone, contact your
system administrator.
You can use BLF to monitor a specific line for status changes on the phone. For example,
you can configure a BLF key (memory key) on the phone for monitoring the status of a
friend’s line (busy or idle). The BLF key LED illuminates solid red when the friend's line is
in use. For more information on BLF key LED indications, refer to LED Instructions on page
5.
You can press a BLF key to dial out the monitored phone number when the monitored
line is idle. You can receive a visual and an audio alert (if enabled), and also pick up the
call when the monitored line receives an incoming call. For more information, contact
your system administrator.
To configure a BLF key via phone user interface:
1.
Press Me nu->Features->DSS Keys->Memory Keys (or L ine Keys).
2.
Select the desired DSS key.
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User Guide for the SIP-T26P IP Phone
3.
Press
or
, or the Switch soft key to select BL F from the Ty pe field.
4.
Press
or
, or the Switch soft key to select the desired line from the A ccount
ID field.
5.
Enter the phone number or extension you want to monitor in the Value field.
6.
(Optional.) Enter the pickup code in the Ex tension field.
7.
Press the Save soft key to accept the change or the Back soft key to cancel.
BLF key is configurable via web user interface at the path DSSKey.
You can enable audio alert for BLF pickup on the phone. This allows the monitoring
phone to play a warning tone when the monitored line receives an incoming call. You
can also enable visual alert for BLF pickup feature on the phone. This allows the LCD
screen of the monitoring phone to display the caller ID when the monitored line receives
an incoming call.
To e nable visual and audio alert features via web user interface:
Not e
102
1.
Click on F e atures->Call Pickup.
2.
Select Enabled from the pull-down list of V is ual A lert for BLF Pickup.
3.
Select Enabled from the pull-down list of A udio A lert for BLF Pickup.
4.
Click Conf irm to accept the change.
Visual and audio alerts are configurable via web user interface only.
Advanced Phone Features
When the monitored line receives an incoming call, the followings occur on the phone:

The phone plays a warning tone (if enabled).

The BLF key LED flashes.

The caller ID appears on the LCD screen (if enabled).
In the following figure, the LCD screen shows an incoming call from 1002 on the
monitored line.
Not e
If your phone is locked and the type of the keypad lock is configured as Fun ction Keys or
Al l Keys, you cannot use the Pi ckup, S end, N ewCall and Can cel soft keys until unlocked.
When there is an active call on the IP phone, you can transfer the active call to the
monitored phone number directly by pressing the BLF key. The phone transfers the
active call differently depending on the transfer mode on DSS key. For more information
on the transfer mode on DSS key, refer to transfer in the DSS Keys section on page 50.
You can record calls by pressing a record key on the phone. The SIP-T26P IP phone
supports record and URL record.
Two ways of call recording:
Re cord: The phone sends SIP INFO message containing a specific header “Record:

on/off ” to trigger a recording.
URL Record: The phone sends HTTP URL request to trigger a recording. Contact

your system administrator for the predefined URL.
Not e
Call record is not available on all servers. Contact your system administrator for more
information.
To configure a record key via phone user interface:
1.
Press Me nu->Features->DSS Keys->Memory Keys (or L ine Keys).
2.
Select the desired DSS key.
3.
Press
or
, or the Switch soft key to select Ke y Event from the Ty pe field.
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User Guide for the SIP-T26P IP Phone
4.
Press
or
, or the Switch soft key to select Re cord from the Ke y Type field.
5.
Press the Save soft key to accept the change or the Back soft key to cancel.
To configure a URL record key via phone user interface:
1.
Press Me nu->Features->DSS Keys->Memory Keys (or L ine Keys).
2.
Select the desired DSS key.
3.
Press
4.
Enter the URL (e.g., http://10.1.2.224/phonerecording.cgi) in the Value field.
5.
Press the Save soft key to accept the change or the Back soft key to cancel.
or
, or the Switch soft key to select URL Record from the Ty pe field.
Record and URL record keys are configurable via web user interface at the path
D SSKey.
The record/URL record keys control t he recording, and are available:

During an active call

When calls are on hold or mute

During a blind or attended transfer

During a conference call

When the phone prompts you to answer an incoming call
The record/ URL record keys are not available when:

There are no connected calls on your phone

You place a new call
To record a call:
1.
Press a record or a URL record key during a call.
If the recording starts successfully, the recording icon will appear on the LCD screen
and the record or URL record key LED will flash green.
104
Advanced Phone Features
2.
Press the record or URL record key again to stop recording.
The recording icon disappears from the LCD screen, and the record or URL record
key LED goes out.
Recording status indications you need to know:
Circums t ance
Icons on t he L CD s cre e n
A recording is started
appears on the LCD screen
A recording cannot be started
appears for 1 second
A recording cannot be stopped
appears for 1 second, then goes back
The recording box is full
appears for 1 second
The call cannot be recorded
appears for 1 second
You can listen to the recordings stored on your server system. For example, you can dial
an access code to listen to the recordings.
Not e
The way in which you listen to the recordings may be different on different servers.
Contact your system administrator for more information .
Hot desking originates from the definition of being the temporary physical occupant of
a work station or surface by a particular employee. A primary motivation for hot
desking is cost reduction. This feature is regularly used in places where not all the
employees are in the office at the same time, or not in the office for very long at all,
which means actual personal offices would be often vacant, consuming valuable space
and resources.
You can use hot desking on the SIP-T26P IP phone to log out of the existing accounts and
then log into a new account, that is, many users can share the phone resource in
different time. To use this feature, you need to configure a hot desking key in advance.
Not e
Hot desking is not available on all servers. Contact your system administrator for more
information.
To configure a hot desking key v ia phone user interface:
1.
Press Me nu->Features->DSS Keys->Memory Keys (or L ine Keys).
2.
Select the desired DSS key.
3.
Press
or
, or the Switch soft key to select Ke y Event from the Ty pe field.
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User Guide for the SIP-T26P IP Phone
4.
Press
or
, or the Switch soft key to select Hot Desking from the Ke y Type
field.
5.
Press the Save soft key to accept the change or the Back soft key to cancel.
Hot desking key is configurable via web user interface at the path DSSKey.
To use hot desking:
1.
Press the hot desking key when the phone is idle.
The LCD screen prompts “Clear all account config?”.
2.
Press the O K soft key, registration configurations of all accounts will be cleared
immediately.
The login wizard will be shown as below:
3.
Enter the desired values in the Us er Name and Password fields respectively.
Contact your system administrator for more information.
4.
106
Press the Save soft key to login or Cancel soft key to cancel.
Advanced Phone Features
Intercom is a useful feature in an office environment to quickly connect with the operator
or the secretary. You can press the intercom key to automatically connect with a remote
extension for outgoing intercom calls, and the remote extension will automatically
answer the incoming intercom calls.
Not e
Intercom is not available on all servers. Contact your system administrator for more
information.
To configure an intercom key via phone user interface:
1.
Press Me nu->Features->DSS Keys->Memory Keys (or L ine Keys).
2.
Select the desired DSS key.
3.
Press
4.
Select the desired account from the A ccount ID field.
5.
Enter the remote extension number in the Value field.
6.
Press the Save soft key to accept the change or the Back soft key to cancel.
or
, or the Switch soft key to select Int ercom from the Ty pe field.
Intercom key is configurable via web user interface at the path DSSKey.
To place an intercom call:
1.
Press the intercom key when the phone is idle.
The phone is automatically connected to the extension number specified in the
Value field.
2.
Press the intercom key again or the Cancel soft key to end the intercom call.
The SIP-T26P IP phone supports automatically to answer an incoming intercom call by
default. The phone automatically plays a warning tone when it receives an incoming
intercom call. In addition, you can enable the phone to mute the microphone when it
automatically answers an incoming intercom call. You can also enable the phone to
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User Guide for the SIP-T26P IP Phone
automatically answer an incoming intercom call while there is already an active call on
the phone, the active call is placed on hold.
Intercom features you need to know:
Int ercom Feature
Accept Intercom
Intercom Mute
Intercom Tone
De s cript ion
Enable or disable the IP phone to automatically
answer an incoming intercom call.
Enable or disable the microphone on the IP phone for
intercom calls.
Enable or disable the IP phone to play a warning
tone when it receives an incoming intercom call.
Enable or disable the IP phone to automatically
Intercom Barge
answer an incoming intercom call while there is
already an active call on the phone.
To configure intercom features via phone user interface:
1.
Press Menu->Features->Intercom.
2.
Make the desired changes (Press
or
to switch between different intercom
features).
3.
Press the Save soft key to accept the change or the Back soft key to cancel.
These specific parameters are configurable via web user interface at the path
F e atures->Intercom.
A ccept Intercom
You can enable or disable the phone to automatically answer an incoming intercom call.
If Accept Intercom is enabled, the phone automatically answers an incoming intercom
call. If Accept Intercom is disabled, the phone rejects incoming intercom calls and sends
a busy message to the caller. Accept Intercom is enabled by default.
Not e
Your administrator can set a delay time before the phone automatically answers
intercom calls. Contact your system administrator for more information.
Int ercom Mute
You can mute or un-mute the microphone on the phone for intercom calls automatically.
If Intercom Mute is enabled, the microphone is muted for intercom calls. If Intercom
108
Advanced Phone Features
Mute is disabled, the microphone works for intercom calls. Intercom Mute is disabled by
default.
Int ercom Tone
You can enable or disable the phone to play a warning tone when receiving an
intercom call. If Intercom Tone is enabled, the phone plays a warning tone before
answering the intercom call. If Intercom Tone is disabled, the phone automatically
answers the intercom call without warning. Intercom Tone is enabled by default.
Int ercom Barge
You can enable or disable the phone to automatically answer an incoming intercom call
while there is already an active call on the phone. If Intercom Barge is enabled, the
phone automatically answers the intercom call and places the active call on hold. If
Intercom Barge is disabled, the phone handles an incoming intercom call like a waiting
call. Intercom Barge is disabled by default.
You can use multicast paging to quickly and easily forward time sensitive
announcements out to people within the multicast group. You can configure a multicast
paging key on the phone, which allows you to send a Real Time Transport Protocol (RTP)
stream to the pre-configured multicast address(es) without involving SIP signaling. You
can configure the phone to receive an RTP stream from pre-configured multicast
listening address(es) without involving SIP signaling. You can specify up to 10 multicast
listening addresses.
To configure a multicast paging key via phone user interface:
1.
Press Me nu->Features->DSS Keys->Memory Keys (or L ine Keys).
2.
Select the desired DSS key.
3.
Press
or
, or the Switch soft key to select Ke y Event from the Ty pe field.
4.
Press
or
, or the Switch soft key to select Multicast Paging from the Ke y
Ty pe field.
5.
Enter the multicast IP address and port number (e.g., 224.5.6.20:10008) in the Value
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User Guide for the SIP-T26P IP Phone
field.
The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255.
6.
Press the Save soft key to accept the change or the Back soft key to cancel.
Multicast paging key is configurable via web user interface at the path
D SSKey->Memory Key (or L ine Key).
You can also configure the phone to use a default codec for sending multicast RTP
stream via web interface.
To configure a default codec for multicast paging via web user interface:
1.
Click on F e atures->General Information.
2.
Select the desired codec from the pull-down list of Multicast Codec.
The default codec is G722.
3.
Not e
Click Conf irm to accept the change.
If G722 codec is used for multicast paging, the LCD screen displays the
indicate that the phone is providing high definition voice.
icon to
Default codec for multicast paging is configurable via web user interface only.
To s end RTP stream:
1.
Press the multicast paging key when the phone is idle.
The phone sends RTP to a preconfigured multicast address (IP: Port). Any phone in
110
Advanced Phone Features
the local network then listens to the RTP on the preconfigured multicast address (IP:
Port). For both sending and receiving of the multicast RTP, there is no SIP signaling
involved.
The multicast paging key LED illuminates solid green.
The following figure shows a multicast RTP session on the phone:
2.
Press the Hold soft key to place the current multicast RTP session on hold.
3.
Press the Cancel soft key to cancel the multicast RTP session.
Not e
Multicast RTP is one way only- from sender to the multicast address(es) (receiver). For
outgoing RTP multicasts, all other existing calls on the phone will be placed on hold.
You can configure the phone to receive a Real Time Transport Protocol (RTP) stream from
the pre-configured multicast address(es) without involving SIP signaling. You can
specify up to 10 multicast addresses that the phone listens to on the network.
How the phone handles incoming multicast paging calls depends on Paging Barge and
Paging Priority Active parameters configured via web user interface.
Paging Barge
Paging barge parameter defines the priority of the voice call in progress. If the priority
of an incoming multicast paging call is lower than that of the active call, it will be
ignored automatically. If Disabled is selected from the pull-down list of Paging Barge,
the voice call in progress takes precedence over all incoming multicast paging calls.
Valid values in the Paging Barge field:

1 t o 10: Define the priority of an active call, 1 is the highest priority, 10 is the lowest.

Disabled: The voice call in progress shall take precedence over all incoming
paging calls.
Paging Priority A ctive
Paging priority active parameter decides how the phone handles the incoming
multicast paging calls when there is already a multicast paging call on the phone. If
enabled, the phone will ignore incoming multicast paging calls with lower priorities,
otherwise, the phone will answer incoming multicast paging calls automatically and
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User Guide for the SIP-T26P IP Phone
place the previous multicast paging call on hold. If disabled, the phone will
automatically ignore all incoming multicast paging calls.
To configure multicast listening addresses via web user interface:
1.
Click on Directory->Multicast IP.
2.
Select the desired value from the pull-down list of Paging Barge.
3.
Select the desired value from the pull-down list of Paging Priority A ctive.
4.
Enter the multicast IP address(es) and port number (e.g., 224.5.6.20:10008) which
the phone listens for incoming RTP multicast in the L istening Address field.
The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255.
5.
Enter the label in the L abel field.
Label will appear on the LCD screen when receiving the RTP multicast.
6.
Not e
Click Conf irm to accept the change.
The priorities of listening addresse s are predefined: 1 wi th the highest priori ty, 10 wi th the
lowest.
Both the multicast paging sender and the receiver play a warning tone when
establishing a multicast paging call.
Multicast listening addresses are configurable via web user interface only.
Music on hold (MoH) is the business practice of playing recorded music to fill the silence
that would be heard by the party placed on hold. To use this feature, you should specify
a SIP URI pointing to a Music on Hold Server account. When a call is placed on hold, the
phone will send a SIP INVITE message to the Music on Hold Server account. The Music
on Hold Server account automatically answers to the SIP INVITE messages and
112
Advanced Phone Features
immediately plays audio from some source located anywhere (LAN, Internet) to the
held party. Contact your system administrator for the SIP URI.
To configure music on hold server via web user interface:
1.
Click on A ccount.
2.
Select the desired account from the pull-down list of A ccount.
3.
Click on A dv anced.
4.
Enter the SIP URI (e.g., sip:moh@sip.com) in the Mus ic Server URI field.
5.
Click Conf irm to accept the change.
When you have placed a call on hold, the held party can hear the music.
Not e
All involved parties cannot use encrypted RTP (SRTP).
Music on hold server is configurable via web user interface only.
ACD is often used in offices for customer service, such as call center. The ACD system
handles large volumes of incoming calls from callers who have no need to talk to a
specific person but who require assistance from any of multiple persons at the earlies t
opportunity. ACD on the SIP-T26P IP phone allows the ACD system to distribute large
volumes of incoming calls to the registered ACD users. To use this feature, you should
configure an ACD key in advance.
Not e
Make sure ACD is enabled on your IP phone. For more information on enabling ACD,
contact your system administrator.
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User Guide for the SIP-T26P IP Phone
To configure an ACD key via phone user interface:
1.
Press Me nu->Features->DSS Keys->Memory Keys (or L ine Keys).
2.
Select the desired DSS key.
3.
Press
4.
Press the Save soft key to accept the change or the Back soft key to cancel.
or
, or the Switch soft key to select A CD from the Ty pe field.
ACD key is configurable via web user interface at the path DSSKey.
To log into the ACD system:
1.
Press the ACD key when the phone is idle.
The LCD screen prompts you the following information:
Us er ID: the identify used to log into the queue.
Password: the password used to log into the queue.
2.
Not e
Press the L ogin soft key to login.
Contact your system administrator for the User ID and Password to access the ACD
system.
After configuring an ACD key, you can press the ACD key to log into the ACD system.
After logging in, you are ready to receive calls from the ACD system. You can press the
ACD key to show your current ACD user status. You can press the Available/Unavailable
soft key to change your ACD user status. ACD user status synchronizes on both IP phone
and ACD system. When you set the ACD user status to be available, the ACD key LED
illuminates solid green, and then the server begins distributing calls to your phone.
When you set the ACD user status to be unavailable, the ACD key LED flashes green,
and then the server temporarily stops distributing calls to your phone. To log out of the
ACD system, press the L ogout soft key.
Not e
114
It is recommended you configure no more than one ACD key per phone. At any time, at
most one ACD key can be in progress on your phone.
Advanced Phone Features
You can send and receive text messages using the SIP-T26P IP phone. New text
messages can be indicated both acoustically and visually. When receiving a new text
message, the phone will play a warning tone, and the LCD screen will prompt receiving
new text messages with the number of waiting messages (example: 1 New Text
Message(s)) and a flashing icon.
You can store text messages in your phone’s Inbox, Sentbox, Outbox or Draftbox. Each
of the boxes can store up to 100 text messages. If the number of the text messages in
one box is more than 100, the phone will directly delete the oldest text message in the
box.
Not e
SMS is not available on all servers. Contact your system administrator for more
information.
To read a text message:
Not e
1.
Press Me nu->Messages->Text Message->Inbox.
2.
Select the desired message and press the V iew soft key.
If the phone prompts receiving new text messages, you can also press the Vi e w soft key
to read the new messages directly.
To s end a text message:
1.
Press Me nu->Messages->Text Message->New Message.
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User Guide for the SIP-T26P IP Phone
2.
Compose the new text message. You can press the abc soft key to change the input
mode.
3.
Press the Se nd soft key after completing the content.
4.
(Optional.) Press
or
, or the Switch soft key to select the desired account
from the F rom field.
5.
Enter the number to which you want to send the message in the To field.
6.
Press the Se nd soft key to send the message or the Back soft key to cancel.
Sending a text message is configurable via web user interface at the path
F e atures->SMS.
To reply a text message:
1.
Press Me nu->Messages->Text Message->Inbox.
2.
Select the desired message and press the Re ply soft key.
3.
Compose the new text message. You can press the abc soft key to change the input
mode.
4.
Press the Se nd soft key after completing the content.
5.
Check the F rom and To fields, and then press the Se nd soft key.
To delete a text message:
116
1.
Press Me nu->Messages->Text Message->Inbox (Sentbox, O utbox or Draftbox).
2.
Select the desired message and then press the De lete soft key.
Advanced Phone Features
3.
Select De lete to delete the desired message.
The LCD screen prompts “Delete Message?”.
4.
Press the O K soft key to delete this message or the Cancel soft key to cancel.
You can also delete all text messages by pressing the De l e te soft key and then select
De l All. For more information, refer to the above steps.
Not e
You can also delete a specific message after retrieving by pressing the De l ete soft key.
You can leave voice mails for someone else on the SIP-T26P IP phone. You can also listen
to the voice mails stored in a centralized location. When receiving a new voice mail, the
phone will play a warning tone and the MESSAGE key LED will illuminate and the LCD
screen will display a flashing icon.
Not e
Voice mail is not available on all servers. Contact your system administrator for more
information.
To leave a v oice mail:
You can leave a voice mail for someone else when he/she is busy or inconvenient to
answer the call. Follow the voice prompt from the system server to leave a voice mail,
and then hang up.
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User Guide for the SIP-T26P IP Phone
To configure voice mail access codes via phone user interface:
1.
Press Me nu->Messages->Voice Mail->Set Voice Mail.
2.
Press
or
to select the account which you want to set, press the 1 2 3 soft key
to select the proper input mode and then enter the voice mail access code.
3.
Not e
Press the Save soft key to accept the change or the Back soft key to cancel.
Voice mail access code must be predefined on the system server. Contact your
system administrator for the more information.
To listen t o voice mails:
1.
When the phone user interface prompts receiving new voice mails, press
the Connect soft key to dial out the voice mail access code.
2.
Not e
Follow the voice prompt to listen to voice mails.
Before listening to the voice mails, make sure the voice mail access code has been
configured.
When all new voice mails are retrieved, the MESSAGE key LED will go out.
To v iew voice mails via phone user interface:
1.
Press Me nu->Messages->Voice Mail->View Voice Mail.
The LCD screen displays the amount of new and old voice mails.
2.
118
Select an account and then press the Connect soft key to listen to voice mails.
or
Advanced Phone Features
The SIP-T26P IP phone supports MWI feature when receiving a new voice message. If
someone leaves you a voice mail, you will receive a message waiting indicator. MWI
will be indicated in three ways: a warning tone, an prompt message (including a voice
mail icon) on the LCD screen, and the MESSAGE key LED illuminates solid green. This
will be cleared when you retrieve all voice mails or delete them.
The MWI service is unsolicited for some servers, so the SIP-T26P IP phone only handles
the MWI messages sent from the server. But for other servers, the MWI service is
solicited, so the SIP-T26P IP phone must enable subscription for MWI.
Not e
MWI service is not available on all servers. Contact your system administrator for more
information.
The MWI Subscription parameters you need to know:
O pt ion
Subscribe for MWI
De s cript ion
Enable or disable a subscription for MWI service.
Period of MWI subscription. The IP phone sends a
MW I Subscription Period
refresh SUBSCRIBE request before initial SUBSCRIBE
expiration.
Enable or disable a subscription to the voice mail
Subscribe MWI t o Voice
number for MWI service. To use this feature, you should
Mail
configure subscribe for MWI and the voice mail number
in advance.
Not e
Whether the phone sends SUBSCRIBE messages for MWI service to the account or the
voice mail number depends on the server. Contact your system administrator for more
information.
To configure subscribe for MWI via web user interface:
1.
Click on A ccount.
2.
Select the desired account from the pull-down list of A ccount.
3.
Click on A dv anced.
4.
Select Enabled from the pull-down list of Subscribe for MWI field.
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User Guide for the SIP-T26P IP Phone
5.
Enter the period time in the MW I Subscription Period (Seconds) field.
6.
Click Conf irm to accept the change.
To e nable Subscribe MWI to Voice Mail via web user interface:
120
1.
Click on A ccount.
2.
Select the desired account from the pull-down list of A ccount.
3.
Click on A dv anced.
4.
Select Enabled from the pull-down list of Subscribe MWI To Voice Mail.
Advanced Phone Features
5.
Enter the desired voice mail number in the Voice Mail field.
6.
Click Conf irm to accept the change.
The IP phone will subscribe to the voice mail number for MWI service using
Subscribe MWI to Voice Mail.
Not e
MWI subscription is configurable via web user interface only.
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User Guide for the SIP-T26P IP Phone
122
Troubleshooting
This chapter provides general troubleshooting information t o help to solve the problems
you might encounter when using your SIP-T26P IP phone.
If you require additional information or assistance with your new phone, contact your
system administrator.
W hy is t he LCD screen blank?

Ensure that the phone is properly plugged into a functional AC outlet.

Ensure that the phone is plugged into a socket controlled by a switch that is on.

If the phone is plugged into a power strip, try plugging it directly into a wall outlet
instead.

If the phone is powered from PoE, ensure you use a PoE-compliant switch or hub.
W hy does t he phone display “Network Unavailable”?

Ensure that the Ethernet cable is plugged into the Internet port o the phone and the
Ethernet cable is not loose.

Ensure that the switch or hub in your network is operational.

Contact your system administrator for more information.
W hy does t he phone display “No Service”?
The LCD screen prompts “No Service” message when no SIP account registers
successfully.
W hy doesn’t the phone display time and date correctly?
Check if you have configured the phone to obtain the time and date from the SNTP
server automatically. If the phone fails to connect the SNTP server, you need to configure
the time and date manually.
How do I find the basic information of t he phone?
Press the O K key when the phone is idle to check the basic information of the phone,
such as the IP address and firmware version. For more the basic information, refer to
Phone Status on page 15.
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User Guide for the SIP-T26P IP Phone
How t o obtain the MAC address of a phone when the phone is not powered on?
Three ways to obtain the MAC address of a phone:

You can ask your supplier for shipping information sheet which includes MAC
addresses according to the corresponding PO(Purchase Order).

You can find the MAC address in the label of carton box.

You can also find the MAC address from the phone’s bar code on the back of the
phone.
W hy can’t I get a dial tone?

Check for any loose connections and that the phone has been installed properly.
For the installation instructions, refer to Phone Installation on page 12.

Switch between the Handset, Headset (if present) or Hands-Free Speakerphone to
check whether the dial tone is present for one of the audio modes.
If the dial tone exists on another audio mode, connect a different handset or
headset to isolate the problem.
W hy doesn’t the phone ring?
Check that the ringer volume on the phone. To adjust the ringer volume setting, press
the Volume key when the phone is idle. For more information, refer to Volume on page
27.
W hy can’t I receive calls?

Check that the SIP registration with your system administrator.

Check that the DND (Do Not Disturb) mode is deactivated on the phone. Refer to
Do Not Disturb (DND) on page 79.

Check that call forward is disabled on the phone. Refer to Call Forward on page
82.

Check whether the caller number is stored in the blacklist directory. Refer to
Blacklist on page 41.
W hy is my handset not working?
Check that the handset cord is fully connected to both the handset jack on the phone
and handset. Refer to Phone Installation on page 12.
124
Troubleshooting
W hy is my headset not working?

Check that the headset cord is fully connected to the headset jack on the phone.
Refer to Phone Installation on page 12.

Check that the headset mode is activated. Refer to Headset Mode
Activation/Deactivation on page 48.

Check that the headset volume is adjusted to an appropriate level. Refer to Volume
on page 27.
W hat will happen if I connect both PoE cable and power adapter? Which has t he
priority?
The phones manufactured before February 2010 use the power adapter preferentially,
otherwise the phones use PoE preferentially.
W hat is the difference between user name, register name and display name?
Both user name and register name are defined by the server. A user name is used to
identify the account while a register name matched with a password is used for
authentication if the server requires. Display name is the caller ID that will be displayed
on the callee’s LCD screen. Server configurations may override local configurations.
W hy does t he phone play a tone when t here is a call on hold? How to disable it?
When there is a call on hold, the phone will play a hold t one every 30 seconds. Play hold
tone is enabled by default. Play hold tone and the interval of playing a hold tone are
configurable via web user interface only.
To configure play hold tone and play hold tone delay via web user interface:
1.
Click on F e atures->General Information.
2.
Select the Enabled or Disabled from the pull-down list of P lay Hold Tone.
125
User Guide for the SIP-T26P IP Phone
3.
Enter the desired time (in seconds) in the P lay Hold Tone Delay field.
4.
Click Conf irm to accept the change.
W hy can’t I send a SMS to any other phone?
SMS depends on support from a SIP server. Contact your system administrator for more
information.
How t o change the user password?
To change the user password via web user interface:
126
1.
Click on Se curity->Password.
2.
Select us er from the pull-down list of Us er Type.
3.
Enter the new user password in the New Password field and Confirm Password field.
Troubleshooting
4.
Not e
Click Conf irm to accept the change.
If logging in the web user interface of the phone with the user credential, you need to
enter the current user password in the O l d Password field.
User password is configurable via web user interface only.
How t o make a call using SRTP?
You can enable SRTP to encrypt the audio stream(s) of phone calls. The parties
participating in the call should enable SRTP. You can enable SRTP on a per-line basis.
To e nable SRTP via web user interface:
1.
Not e
Click on A ccount.
2.
Select the desired account from the pull-down list of A ccount.
3.
Click on A dv anced.
4.
Select the desired value from the pull-down list of RTP Encryption (SRTP).
5.
Click Conf irm to accept the change.
SRTP is not available on all servers. Contact your system administrator for more
information.
SRTP is configurable via web user interface only.
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User Guide for the SIP-T26P IP Phone
How t o reboot the phone?
To reboot the phone via web user interface:
Not e
1.
Click on Se t tings->Upgrade.
2.
Click Re boot to reboot the phone.
Any reboot of your phone may take a few minutes.
How t o export PCAP trace?
We may need you to provide a PCAP trace to help analyze your problem.
To e xport a PCAP trace via web user interface:
128
1.
Click on Se t tings-> Configuration.
2.
Click St art to begin recording signal traffic.
3.
Recreate the error to be documented in the trace.
4.
Click St op to end recording.
Troubleshooting
5.
Click Ex port to open file download window, and then save the file to your local
system.
How t o export system log?
We may need you to provide a system log to help analyze your problem.
To e xport a system log via web user interface:
1.
Click on Se t tings->Configuration.
2.
Select 6 from the pull-down list of Sy s tem Log Level.
3.
Click Conf irm to accept the change.
The web user interface prompts “Do you want to restart your machine?”. The
configuration will take effect after reboot.
4.
Click O K to reboot the phone.
After rebooting the phone, the system log level is set as 6, the debug level.
5.
Mark the L ocal radio box in the Ex port System Log field.
6.
Click Ex port to open file download window, and then save the file to your local
system.
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User Guide for the SIP-T26P IP Phone
You can also export the system log to a syslog server. Contact your system administrator
for more information.
Not e
It is recommended you reset the system log level to 3 after you have the syslog file
provided.
How t o export/import phone configurations?
We may need you to provide the phone configurations to help analyze your problem. In
some instance, you may need to import configurations to the phone.
To e xport the phone configurations via web user interface:
1.
Click on Se t tings->Configuration.
2.
Click Ex port to open file download window, and then save the file to your local
system.
To import the phone configurations via web user interface:
Not e
1.
Click on Se t tings->Configuration.
2.
Click Browse to locate a configuration file from your local system.
3.
Click Import to import the configuration file.
The file format of configuration file must be *.bin.
How t o upgrade firmware?
To upgrade firmware via web user interface:
1.
130
Click on Se t tings->Upgrade.
Troubleshooting
2.
Click Browse to locate the firmware from your local system.
3.
Click Upgrade to upgrade the firmware.
The web user interface prompts “Firmware of the SIP Phone will be updated. It will
take 5 minutes to complete. Please don't power off!”.
4.
Click O K to confirm upgrading.
How t o reset t he phone?
Reset the phone when other troubleshooting suggestions do not correct the problem.
You need to note that all customized settings will be overwritten after resetting. We
recommend asking your system administrator for advice before resetting the phone.
To reset the phone via phone user interface:
1.
Press Menu->Settings->Advanced Settings (password: admin).
2.
Press
or
to scroll to Re s et to Factory, and then press the Enter soft key.
The LCD screen prompts “Reset to factory settings?”.
131
User Guide for the SIP-T26P IP Phone
3.
Press the O K soft key.
The LCD screen prompts “Resetting…Please Waiting!”.
The LCD screen prompts “Initializing Please wait…”.
The phone will be reset to factory sucessfully after startup.
Not e
132
Reset of the phone may take a few minutes. Do not power off until the phone starts up
successfully.
Regulatory Notices
Contact your Yealink Authorized Reseller for information about service agreements
applicable to your product.
TO THE FULL EXTENT ALLOWED BY LAW, YEALINK EXCLUDES FOR ITSELF AND ITS
SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING
NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE
DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS,
LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN
CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE,
FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF YEALINK OR ITS AUTHORIZED
RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH AMAGES, AND LIMITS ITS
LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE RICE PAID, AT
YEALINK’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE
AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.
Sav e these instructions. Read these safety instructions before use!
The following basic safety precautions should always be followed to reduce risk of fire,
electrical shock, and other personal injury.
G e neral Requirements

Before you install and use the device, read the safety instructions carefully
and observe the situation during operation.

During the process of storage, transportation, and operation, please always
keep the device dry and clean.

During the process of storage, transportation, and operation, please avoid
collision and crash of the device.

Please attempt not to dismantle the device by yourself. In case of any
discrepancy, please contact the appointed maintenance center for repair.

Without prior written consent, no organization or individual is permitted to
make any change to the structure or the safety design of the device. Yealink
is under no circumstance liable to consequences or legal issues caused by
such changes.

Please refer to the relevant laws and statutes while using the device. Legal
rights of others should be respected as well.
Env ironmental Requirements

Place the device at a well-ventilated place. Do not expose the device under
direct sunlight.

Keep the device dry and free of dusts.
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User Guide for the SIP-T26P IP Phone

Place the device on a stable and level platform.

Please place no heavy objects on the device in case of damage and
deformation caused by the heavy load.

Keep at least 10 cm between the device and the closest object for heat
dissipation.

Do not place the device on or near any inflammable or fire-vulnerable object,
such as rubber-made materials.

Keep the device away from any heat source or bare fire, such as a candle or
an electric heater.

Keep the device away from any household appliance with strong magnetic
field or electromagnetic field, such as a microwave oven or a refrigerator.
O perating Requirements

Do not let a child operate the device without guidance.

Do not let a child play with the device or any accessory in case of accidental
swallowing.

Please use the accessories provided or authorized by the manufacturer only.

The power supply of the device shall meet the requirements of the input
voltage of the device. Please use the provided surge protection power
socket only.

Before plugging or unplugging any cable, make sure that your hands are
completely dry.

Do not spill liquid of any kind on the product or use the equipment near
water, for example, near a bathtub, washbowl, kitchen sink, wet basement
or near a swimming pool.

Do not tread on, pull, or over-bend any cable in case of malfunction of the
device.

During a thunderstorm, stop using the device and disconnect it from the
power supply. Unplug the power plug and the Asymmetric Digital Subscriber
Line (ADSL) twisted pair (the radio frequency cable) to avoid lightning strike.

If the device is left unused for a rather long time, disconnect it from the
power supply and unplug the power plug.

When there is smoke emitted from the device, or some abnormal noise or
smell, disconnect the device from the power supply, and unplug the power
plug immediately. Contact the specified maintenance center for repair.

Do not insert any object int o equipment slots that is not part of the product or
auxiliary product.

Before connecting a cable, connect the grounding cable of the device first.
Do not disconnect the grounding cable until you disconnect all other cables.
Cle aning Requirements
134

Before cleaning the device, stop using it and disconnect it from the power
supply.

Use a piece of soft, dry and anti-static cloth to clean the device.

Keep the power plug clean and dry. Using a dirty or wet power plug may
lead to electric shock or other perils.
Appendix A-Time Zones
Time Zone
−11:00
−10:00
−10:00
−09:00
−08:00
−08:00
−08:00
−07:00
−07:00
−07:00
−07:00
−06:00
−06:00
−06:00
−06:00
−05:00
−05:00
−05:00
−05:00
−04:30
−04:00
−04:00
−04:00
−04:00
−04:00
−04:00
−03:30
−03:00
−03:00
−03:00
−03:00
−02:00
−01:00
0
0
0
0
0
0
0
0
+01:00
+01:00
+01:00
+01:00
+01:00
+01:00
+01:00
+01:00
+01:00
+01:00
Time Zone Name
Samoa
United States-Hawaii-Aleutian
United States-Alaska-Aleutian
United States-Alaska Time
Canada(Vancouver, Whitehorse)
Mexico(Tijuana, Mexicali)
United States-Pacific Time
Canada(Edmonton, Calgary)
Mexico(Mazatlan, Chihuahua)
United States-Mountain Time
United States-MST no DST
Canada-Manitoba(Winnipeg)
Chile(Easter Islands)
Mexico(Mexico City, Acapulco)
United States-Central Time
Bahamas(Nassau)
Canada(Montreal, Ottawa, Quebec)
Cuba(Havana)
United States-Eastern Time
Venezuela(Caracas)
Canada(Halifax, Saint John)
Chile(Santiago)
Paraguay(Asuncion)
United Kingdom-Bermuda(Bermuda)
United Kingdom(Falkland Islands)
Trinidad&Tobago
Canada-New Foundland(St.Johns)
Denmark-Greenland(Nuuk)
Argentina(Buenos Aires)
Brazil(no DST)
Brazil(DST)
Brazil(no DST)
Portugal(Azores)
GMT
Greenland
Denmark-Faroe Islands(Torshavn)
Ireland(Dublin)
Portugal(Lisboa, Porto, Funchal)
Spain-Canary Islands(Las Palmas)
United Kingdom(London)
Morocco
Albania(Tirane)
Austria(Vienna)
Belgium(Brussels)
Caicos
Chad
Spain(Madrid)
Croatia(Zagreb)
Czech Republic(Prague)
Denmark(Kopenhagen)
France(Paris)
135
User Guide for the SIP-T26P IP Phone
Time Zone
+01:00
+01:00
+01:00
+01:00
+01:00
+01:00
+01:00
+02:00
+02:00
+02:00
+02:00
+02:00
+02:00
+02:00
+02:00
+02:00
+02:00
+02:00
+02:00
+02:00
+02:00
+03:00
+03:00
+03:00
+03:30
+04:00
+04:00
+04:00
+04:00
+04:00
+04:30
+05:00
+05:00
+05:00
+05:00
+05:30
+06:00
+06:00
+07:00
+07:00
+08:00
+08:00
+08:00
+09:00
+09:00
+09:30
+09:30
+10:00
+10:00
+10:00
+10:00
+10:30
+11:00
+12:00
+12:45
+13:00
136
Time Zone Name
Germany(Berlin)
Hungary(Budapest)
Italy(Rome)
Luxembourg(Luxembourg)
Macedonia(Skopje)
Netherlands(Amsterdam)
Namibia(Windhoek)
Estonia(Tallinn)
Finland(Helsinki)
Gaza Strip(Gaza)
Greece(Athens)
Israel(Tel Aviv)
Jordan(Amman)
Latvia(Riga)
Lebanon(Beirut)
Moldova(Kishinev)
Russia(Kaliningrad)
Romania(Bucharest)
Syria(Damascus)
Turkey(Ankara)
Ukraine(Kyiv, Odessa)
East Africa Time
Iraq(Baghdad)
Russia(Moscow)
Iran(Teheran)
Armenia(Yerevan)
Azerbaijan(Baku)
Georgia(Tbilisi)
Kazakhstan(Aktau)
Russia(Samara)
Afghanistan
Kazakhstan(Aqtobe)
Kyrgyzstan(Bishkek)
Pakistan(Islamabad)
Russia(Chelyabinsk)
India(Calcutta)
Kazakhstan(Astana, Almaty)
Russia(Novosibirsk, Omsk)
Russia(Krasnoyarsk)
Thailand(Bangkok)
China(Beijing)
Singapore(Singapore)
Australia(Perth)
Korea(Seoul)
Japan(Tokyo)
Australia(Adelaide)
Australia(Darwin)
Australia(Sydney, Melbourne, Canberra)
Australia(Brisbane)
Australia(Hobart)
Russia(Vladivostok)
Australia(Lord Howe Islands)
New Caledonia(Noumea)
New Zealand(Wellington, Auckland)
New Zealand(Chatham Islands)
Tonga(Nukualofa)
Index
A
About This Guide v
Account Management 58
Account Registration
58
Adding Contacts
34
Adding Groups
32
Administrator password
23
Anonymous Call
98
Anonymous Call Rejection 99
Answering Calls 71
Area Code
63
Attaching Stand
12
Audio Settings 27
Auto Answer 74
Auto Redial
75
Automatic Call Distribution (ACD)
79
E
Editing Contacts
35
Editing Groups
32
Emergency Number 65
Ending Calls
72
G
113
General Settings 19
Getting Started
11
H
B
Backlight
19
Basic Network Settings
Blacklist
41
Block Out
64
Busy Lamp Field (BLF)
Do Not Disturb (DND)
Documentations
8
DSS Keys 50
Dual Headset 49
Hardware Component Instructions
1
Headset Mode Activation/Deactivation
48
Headset Prior
48
Headset Use 47
Hot Desking 105
Hotline
67
16
101
C
Call Completion
76
Call Forward
82
Call History Management 45
Call Hold/Resume
78
Call Mute 77
Call Park
93
Call Pickup
94
Call Recording
103
Call Return 77
Call Transfer 88
Call Waiting
90
CE Mark Warning
ii
Conference
90
Contact Management 30
Copyright
i
Customizing Your Phone
19
D
Declaration of Conformity
Deleting Contacts
36
Deleting Groups
33
Dial-now 61
Dial Plan
59
Directory
30
ii
I
Icon Instructions
3
Idle screen
18
Importing/Exporting Contact lists
In This Guide v
Incoming Intercom Calls 107
Intercom
107
39
K
Key as Send
Keypad Lock
24
24
L
Language 20
LED Instructions
5
Limitation of Liability 133
Line Keys 57
Live Dialpad
66
Local Conference
90
Local Directory
31
Logo Customization
47
M
137
User Guide for the SIP-T26P IP Phone
Memory Keys 50
Messages 115
Message Waiting Indicator
Multicast Paging
109
Music on Hold
112
W
119
N
Network Conference
Network Connection
No answer Forward
91
12
82
O
Outgoing Intercom Calls
Overview 1
107
P
Packaging Contents 11
Phone Initialization
14
Phone Installation
12
Phone Status
15
Phone User Interface
6
Placing Calls 69
Placing Calls to Contacts
37
Programmable Keys 57
R
Receiving RTP Stream 111
Recent Call In Dialing
73
Redialing Numbers
73
Registration
18
Regulatory Notices
133
Remote Phone Book
43
Replace Rule
60
Ring Tones
28
S
Safety Instructions
133
Search Source List in Dialing
38
Searching for Contacts
38
Semi-attended Transfer 88
Sending RTP Stream
109
Service Agreements 133
Short Message Service (SMS)
115
System Customizations
47
T
Time and Date 21
Time Zones
135
Troubleshooting
123
V
Voice Mail
117
Volume 27
138
Warranty
ii
Web User Interface
WEEE Warning
iii
6